Auto Europe
- North America
- Central America
B-RENT ITALY CUSTOMER REVIEWS
- 6.6
- 6.9
- 6.9
- 7.5
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
B-RENT ITALY Car Rental Reviews
Average Rating for B-Rent :
NAPLES, IT - Reviewed by JASON - 20 September 2025
" No issues with Auto Europe themselves, but would advise to double check the companies they work with. "
" Booked for a car at the airport, but when we arrived it transpired they were not at the airport. Waiting approx 30 minutes for the shuttle. Car wasn't in great condition. Dirty rear seats and inside windscreen. Auto car but clutch was slipping. There was a QR code and address to use for drop off, but it took you to the incorrect place! Not a great experience overall. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 6
OLBIA, IT - Reviewed by WILLIAM - 03 September 2025
" We live in a digital world. I have a valid credit card via my official Barclaycard app, and had my driving licence and passport with me so there was no doubt I was who I said I was. Why you needed to see the actual piece of plastic when all the details are on the app (including the front and back of the card EXACTLY as if in person) I have no idea. I was unable to get a refund, and staff on the desk were totally dismissive. So nearly £300 thrown away. It will be interesting to see if you offer some sort of voucher or refund to me - especially if "Great customer service is indeed your top priority"!! "
" They wouldnt accept the credit card app off my phone, nor another family member's actual credit card so i wasn't able to rent the car. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by UGO - 21 August 2025
" The car was badly damaged in many placed "
" All ok they tried to sell excess cdw insurance and said the one i had purchased from auto europe was no good i told them it was "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 4
NAPLES, IT - Reviewed by GIOVANNI - 09 August 2025
" Shuttle slow both ways and not advised that b rent had moved from airport "
" Car collection over 90 mins had no cars offered unacceptable electric car "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by ANDREW - 02 August 2025
" Auto Europe is fine to use - it's like a comparison company re car hire and has no responsibility when a car hire contractor is made - good comparison site overall but needs to ensure companies it deals with are reputable and look after the customer and ensures the vehicles are checked and in all good order before pick of the vehicle "
" We were very rushed as we landed late and staff were rushing to close - they did not go through vehicle check with us and I took a video showing some damage to the vehicle before we took it on drop off the staff tried to say I caused the damage however I proved this was not the case due to video and photographic evidence, there was also an engin warning light that was, I was told it was low tyre pressure but it was ok and not worry about it. My cousin spoke to them and helped with directions to return vehicle as outside of airport- it was not clear on booking as I had booked a meet and greet that we needed to go to a stand in the airport carpark area and ring them on arrival- this should be more clear as I do not think this is a meet and greet service. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by BRYAN - 31 July 2025
" was great, booth is a little far away from the terminal but didn't expect less, being a budget car rental company! highly recommend! "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PAQUALE - 26 July 2025
" No again "
" Car dirty,you drive the cars no very safety "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 1
OLBIA, IT - Reviewed by JONATHAN - 16 June 2025
" Good service, reasonable price, would use again "
" Easy, straight forward service, near to airport terminal and nice car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by DOMENICO - 16 May 2025
" Very easy customer experience and not as complex as other online brokers "
" I always tend to use BRent in Naples as they provide a consistent friendly and efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by COLIN - 30 April 2025
" Great service "
" Seamless service with B Rent we will definitely use them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by SOPHIA - 20 March 2025
" An unpleasant experience would it recommend. Use bigger rental companies like Europacar these scam you with insurance. "
" Issues with deposit/cards. Called company and person on phone was not helpful & rude. B-rent staff at desk was rude & not helpful. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 4
NAPLES, IT - Reviewed by SALVATORE - 17 March 2025
" A pleasure "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ANDREW - 29 January 2025
" Rental said including snow chains but only snow socks where provided, these are not as effective as snow chains and they wear through very quickly. We had to use them twice and unlike snow chains they showed signs of wear. "
" Rental said including snow chains. Only snow socks where provided, these are not as effective as snow chains and they wear through very quickly. We had to use them twice and unlike snow chains they showed signs of wear. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MILAN, IT - Reviewed by GRAHAM - 02 January 2025
" A/E - great. B-Rent - terriblle "
" Unbelieveably slow to take out and return the car. I was the only customer yet it took over 30 mins for the contract to be produced. The operator was having such difficulty. When I explained I did not want the additional insurance he made some sly remark. I identified issues such not full petrol but only 7/8 - for which he was so aggressive towards me. Return of car was no better "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by MAYANK - 25 December 2024
" . "
" Dirty car inside & outside not washed at all Fuel was supposed to be full to full but only came half full It's was shuttle but sold as airport "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
NAPLES, IT - Reviewed by ANDREA - 17 December 2024
" At this point, since they are linked with the scammers at B-Rent, I would not recommend them. "
" Complete scammers, they have incorrectly charged me 1200 Euro's for an accident that didn't happen as well as no details of the alleged offence. I have evidence of video's taken before and after and no damages confirmed/signed off or stated at drop off. A few days later, they took the extra 1200.00. AVOID at all costs. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VENICE, IT - Reviewed by BRIAN - 09 November 2024
" Happy "
" At around £8 a day (including a 10 euro cancellation waiver fee) for a Fiat 500X, this could not have been better. Really friendly staff and the process was simple from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by KEVIN - 22 October 2024
" Easy process. "
" The vehicle was very dirty when I picked it up both interior and exterior. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CAGLIARI, IT - Reviewed by MARCO - 21 October 2024
" In the end it was ok "
" I received an old panda which had 23 reported little scratches and damages, it was my first time with B-rent, which made it a bit stressful in the beginning, as it was dark at night and I could not take proper pictures, anyway I felt the staff was trustworthy and the car did not give me any problems, and there were no problems when I gave it back. Despite the initial stress knowing now the staff I would use B-rent again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by JOHN - 11 October 2024
" Can I send the correspondence with B Rent to you for you to advise what to do please? "
" We are disgusted with the way we have been treated by B-Rent. We have been renting cars through you for over 20 years and always very happy. We cannot believe that these people have accused us of damaging the car, given us 48hrs to respond (I did) and they have still charged us £232.06 without a reply to my email! They are scammers. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 5
OLBIA, IT - Reviewed by MIKHAIL - 28 September 2024
" Good experience with Auto Europe before, when we have a car from Enterprise. "
" We booked our car including full insurance, but we got the car, lady on reception said, that this insurance with auto europe, not with b-rent, so we have to pay another £90 for the full insurance. This is never happened before, so we were surprised. Be careful, when you booked through Auto Europe. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by GEORGE - 20 September 2024
" Everything went very smooth from start to drop off. Definitely use Auto Europe and B-Rent again. "
" Very prompt service on arrival at the desk. Friendly staff. Same when I returned the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by SAMUEL - 03 September 2024
" Easy to book and all went fine "
" Good price for on airport. A bit of a walk to the car, maybe 5 to 8 minutes. Check in staff tried the hard sell on extra insurance and claimed I had 'no insurance' which obviously isn't true. Car was OK, a bit battered and the clutch was sticky. It was a hybrid though so was pretty efficient. All in all ok for the price "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by WAYNE - 18 August 2024
" The experience was very disappointing with very poor customer service and we were left with a car that didn't work and no one to contact to help "
" The car that we hired broke down twice after we had only had the car for 24 hours. It took 3 days to make contact with B rent to get the car taken away. I tried to contact them via email, phone and WhatsApp and no one responded. I have requested a refund from yourselves and B rent but are yet to hear from you "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by JILL - 17 June 2024
" Could have been better "
" The car was great being a hybrid for driving the Amalfi coast. However on handing it back they tried to charge me for damage I didn't do to the car. It wasn't in great condition in the first place and had I not taken pictures before I set off I would have been charged for damage I didn't do. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by BRYONY - 17 June 2024
" Great value for money. "
" Although they weren't in the terminal as stated, they were easy to find. The staff were friendly and honest about damage to the vehicle. Pick up had a short wait but drop off was very quick. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by PASQUALE - 08 June 2024
" Nothing else to say "
" Hired car wih a ull tank of diesel but after driving 90 km on motorway the tank was showing half full. I needed to use the windscreen washer but it did not work because the reservoir was empty. The vehicle was not as clean as it should have been, reluctant to hire from them again "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 4
MILAN, IT - Reviewed by ERICO - 03 June 2024
" Consistently good prices "
" Instructions on how to get to car rental office were not clear and referred only to Malpensa Terminal 1. the instructions were not for Terminal 2 where I landed. Took me a long time to find the direction "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by ANTONIO - 24 May 2024
" Experience with Auto Europe was fine, but suggest you check the car hire companies you use "
" Not a good experience at all, took 2 hours to get car, car was in very poor condition with scraps and dents all over, paperwork showed fuel tank was half full when in fact it was only quarter full, so overall not pleased at all with B- Rent "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by ANGELO - 17 May 2024
" The transaction was smooth and professional. "
" Very helpfully staff. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANDREW - 24 April 2024
" Autoerioe fine but Brent terrible "
" Car brakes didn't work well. Car wasn't clean when we got it but they charged us a cleaning fee when it was returned. Return took ages. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 2
CATANIA, IT - Reviewed by VIVIANA - 13 March 2024
" You advertise one rate, local car rental charges another. "
" They quite insistently upsold me extra €207 insurance after I had bought one already via Auto Europe. Local Catania Airport's B-Rent office Rep is the rudest person I've ever met in my life. Unpleasant interaction, bordering on infuriating me. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by JOHN - 10 March 2024
" I found the price they charge for very minor damage extortionate "
" The car had a very small dent that probably happened in a car park when someone opens their dore and presses against my car door when parked. I got charged ,£370 for this when I know for a fact it woul cost you £80 to £100 here in the UK . The company are a bit dishonest and there where several other marks on the car that had not been fixed before I picked it up that smells other persons have been charged for. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 9
MILAN, IT - Reviewed by MONICA - 15 December 2023
" Good offers through their newsletter "
" Kind personnel, good shuttle service from the airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by FERNANDO - 09 November 2023
" Every single panel on the car had a dent or scratches, They even tried to Charge £340 accused me for scratching the rear wing even though they have noted on their pick documents, Not acceptable would not recommend B RENT "
" Every single panel on the car had a dent or scratches, They even tried to Charge £340 accused me for scratching the rear wing even though they have noted on their pick documents, Not acceptable would not recommend B RENT. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 1
OLBIA, IT - Reviewed by SHAW - 29 October 2023
" All very positive, there was a bit of a wait on pick up due the number of people hiring their cars, all the terminals were manned so this is just an observation rather than a criticism. "
" All good, thank you. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PERRY - 25 October 2023
" Decent company, plenty of staff in office, not a long wait... "
" Car damaged all over, not cleaned and not full of petrol !, but hire counter and staff very helpful. No problem when car returned... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by PETER - 24 October 2023
" As above "
" Language barrier with staff on handover, asked to sign documents without clear explanation "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
CATANIA, IT - Reviewed by JOHN - 19 October 2023
" Otherwise all fine "
" The Toyota Aygo had a habit (on 3 occasions) of conking out and refusing to restart whilst in town centres with lots of traffic around. In return they acknowledged the issue. Finding the B-Rent area on the return was very difficult due to no specific signage on the airport approach roads/ apparently they have struggled to get the airport authorities to put signs up or give permission. . "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by JOSEPH - 12 October 2023
" Smooth booking and pick up and I felt confident with the insurance policy through AE Europe "
" There was a lot of damage to the car such as dents/scratches when we picked it up, thankfully we took a detailed video and photos as when we returned the car, the staff was querying a large dent with us. This was immediately dismissed once I showed him the evidence however, the damage they were referring to was so large I was shocked they hadn't noticed it by the previous customer, and therefore I believe they were testing to try and charge us the excess. The car I asked for was a fiat 500 or mini but I received a Lancia which I did not mind however the quality was not as nice as the aforementioned. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by GIOVANNI - 19 September 2023
" overall very happy "
" Very good. But did try a little hard to sell extra insurance>said did not understand the policy we had purchased with auto route "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ADRIAN - 10 September 2023
" Good as usual "
" Very good polite and pleasant service from pick up to drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MICHAEL - 08 August 2023
" All good. Find Auto Europe helpful and relable. "
" Very pleased with pick up and drop off. Courteous and friendly service. Left a pair of prescription glasses in the passenger door. when my daughter asked about them as she was passing through Naples airport a few days later, they had them waiting for her. Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PAUL - 04 August 2023
" An efficient service from booking to return of car . Although Naples Airport is rather cramped where the car hire areas are located. "
" Easy efficient collection and drop off - no problem at all . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by CLIFFORD - 25 June 2023
" I am very satisfied with car rental that I booked via autoeurope for my recent trip to Italy (and was similarly impressed with car rental I booked via autoeurope for a trip to Canada last year). "
" Pickup and drop off were smooth, car (Opel Mokka) was well prepared. I was impressed by how B-Rent dealt with a customer who was ahead of me in the queue and who had a non-recognised Egyptian driving license, by calling up a bigger rental company who were able to accept his license. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by CHRISTOPHER - 04 June 2023
" Use auto Europe a lot. No problem. "
" Have used b rent before. They are ok. Service varies from hire to hire as do the cars. The que system is poor and the office is very small. Staff are harassed especially in the morning. Other providers have a ticket que system which allows you to relax more. They are usually one of the cheapest It's a lottery in Naples so we generally go with cost. Look carefully atEVERY dent or mark on your car as they are very harsh on this. Photograph all the marks no matter how small and tell the staff if they aren't on the hire sheet. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by RICHARD - 31 May 2023
" See previous comments "
" The engine on the car rented sounded rough on starting up. On checking the oil level there was none on the dipstick. This was changed to another car. The second car was fine. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by GIOVANNI - 22 May 2023
" The car was clean but had several light sratches not accounted for on checkout also wheel hub missing not a pretty sight "
" Disappointed no one atvechicle to check before driving away "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by STEPHEN - 04 April 2023
" Great, would use again. "
" Easy to process, the car was in good condition and well priced. Job done. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by DAVID - 15 February 2023
" It was fine. "
" It was fine. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 3
NAPLES, IT - Reviewed by MARIA - 26 January 2023
" Experience was ok has I travel very often to that Destination. "
" The car have some sort of food on mirror and Dashboard and it looks like someone have smoked in the car because of the white ash. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by SALVATORE - 23 December 2022
" I would use them without hesitation. "
" Very good speedy and professional service at collection and returning of the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by DARREN - 22 December 2022
" Easy to use website, everything clear and cost competitive. "
" Smooth collection of car, no issues or pressure to take out extra cover, although offered. Collection and drop off were one off the least stressful experiences in many years of Italian car hire. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by PIERFRANCESCO - 21 December 2022
" N "
" At the reception the put you pressure to purchase their insurance called casco. At the car collection and return there was only one person. They checked also under the car, if you didn't purchase their insurance. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MARIA - 10 November 2022
" Would recommend "
" I have rented from B rent before and have always found them to be very professional and explain everything well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by PRATISH - 29 October 2022
" Nice car "
" Nice clean car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by JOHN - 28 October 2022
" Not great, booking no problem but having very little knowledge of the company renting is a problem, in future I would book directly for more control "
" The standard of car on offer was frankly awful. So many dents and scratches that anyone using them has to be very wary and make sure they take a very good video of the vehicle, I did! Also the drivability of the car was poor, all in all I wouldn't use b rent again "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 3
CATANIA, IT - Reviewed by RODNEY - 22 October 2022
" See above "
" Car reserved was not guaranteed. Was offered a different car. Not the first time this has happened. My theory is the cars being advertised on the website are never actually part of the stock which means you will receive what ever is at the rental. So unfortunately I will not be recommending AutoEurope or B-RENT. The staff were great though and dealing with them was a pleasure but unfortunately the service i paid for was not received ie paying for a premium product and not receiving it. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by WARREN - 19 September 2022
" Good experience collecting and dropping off, however the car was in very poor condition, so probably won't use them again "
" Car was very tired, air conditioning didn't work, 68000km, every panel had a scratch dent or mark. Should really have been retired from the fleet "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
NAPLES, IT - Reviewed by BARRIE - 06 September 2022
" A competitive quote for the vehicle I wanted. I will use Auto Europe again. Thanks. "
" I must admit I was very sceptical of them because of reviews I had read but decided to give them a go as they seemed reasonable in price & type of vehicle. All in all, I had no problems at all. Yes, the car was not very plush & had done about 62,000 km but it went well and did the job for us. B-Rent staff were very courteous both at reception & drop-off and there was no attempt to charge us extra for anything. Very satisfied. Thanks. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by PAUL - 16 August 2022
" Overall pleasing "
" My only gripe was the fact that it was left up to me to take photos of the car with respect to damage and fuel levels and these were not recorded or confirmed by B-Rent in any way. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by UMBERTO - 27 June 2022
" Well, we had a car to move around, overpriced and not up to expectation. "
" Very underpowered car. Not cleaned before rental. Annoying beeping active all the time. The staff was great but far almost 110 euros per day B-rent has under delivered. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by RODNEY - 31 May 2022
" Extra insurance cover should be explained to customers when booking a vehicle. Explain that customer would have to pay all excesses if involved in an accident or vehicle damaged in any way and these excesses claimed back from you. "
" The best experience we have had when hiring a car. However, when booking it should have been explained to me that should we have an accident or the car damaged we would have to pay a large excess and then claim it back from Auto Europe. This was not how we understood the extra insurance paid to Auto Europe. We paid extra at the counter for peace of mind. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANTONIO - 28 May 2022
" Brent gave me an upgrade which was good Long queues "
" There was same damage that wasnt recorded on the paperwork. The petrol tank wasnt full when i received the car "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by RICHARD - 27 April 2022
" Have used AutoEurope many times - and this was the poorest quality car and service experiences - so know that it isn't usual. "
" Airport desk staff friendly - but staff at pick up point unhelpful. Car had many dents and scratches, and was quite worn inside and out. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
CATANIA, IT - Reviewed by ALEXIS - 17 April 2022
" Staff were friendly and booking was easy. "
" Affordable and quality cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANGIOLINO - 12 April 2022
" Awful "
" The car was dirty, tyres looked bold and when we returned it , they said that there was a mark on the car that wasn't there before & thankfully we took a photo. They just wanted to take money from us. Very stressful & disappointing "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by CHRISTOPHER - 01 March 2022
" Customer rating when I booked made me a little concerned but for me the best car rental experience at Napoli airport for several years "
" Having used numerous other larger brand names I a was a little hesitant in booking with B rent - but by far one of the best car rental experiences for a long time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by RICCARDO - 07 February 2022
" Smooth and positive experience! Thanks B-rent "
" Very friendly and professional. Great Service! Definitely recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by GIOVANNI - 17 August 2020
" Good price ang service. "
" The car was better than expected. Pick up and drop off were very smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by ROBERT - 17 March 2020
" Misleading "
" We hired a car from Naples to travel down south .we had pre paid on line The sum of £50.00 for the week. What autoeurope failed to tell us was that you needed a credit card to secure your insurance? If you didn't have one which we didn't we ended up paying out an extra £259.00 extra! How disgusting!!! We had no choice other than to pay or we wouldn't of had a car. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MICHAEL - 21 January 2020
" Very easy and smooth "
" Very helpful, no problems what so ever "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by STEFANO - 08 January 2020
" Overall good booking and rental experience, just a little frustrating the unusual procedures of this car rental. "
" PROS: Very good value for money. Excellent pick-up location, just outside central train station. Overall fast and simple pick-up process. Good vehicle for the class selected. CONS: Drop-off location is not well indicated. Staff not very helpful to advise about extras and restricted traffic zones around the area. High extra cost for winter tires. During drop-off the staff took the damage papers and didn't return any signed copies of contract, also at the office the staff did not provide any sign-off for the returned vehicle. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by BENJAMIN - 19 December 2019
" Ok online but not a reputable local company. "
" Terrible counter service. Had to wait an hour at least to get the key. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by DAVID - 18 December 2019
" . "
" They panic you into taking extra cover. They do not return your deposit for a week after car return. Their cars are covered in dents & scratches. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 4
NAPLES, IT - Reviewed by TREVOR - 18 November 2019
" Efficient, clear, no hidden charges - it did exactly what it said on its website. "
" The vehicle had many scratches and dints when we saw it for the first time, but it was otherwise in good condition and proved to be a very good choice for our holiday. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by SEAN - 10 October 2019
" The experience of standing, waiting for 50 minutes.is a farce. You need to sort this shambolic service out.The paying public deserve a far better experience than you provide.You should be ashamed........ I await your reply. "
" I arrived at the B rent counter to find the place full with very angry customers, I picked a counter number [63]. The number 41 was being dealt with.After 50 mins waiting the number had risen to 47.People were furious, my partner was not very well and I made the decision to hire a car from another company.15 mins later i was leaving to enjoy my holiday. You are an incompetent joke of a hire company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by KEVIN - 24 September 2019
" Good "
" Our experience with B Rent was very good but the experience of getting to the Rental area was atrocious in 2019. We had to wait in the searing heat for over an hour to get on a 12 seater bus to take us 600mts to the lot. I know the traffic is bad at Naples but surley a 50 seater bus would have been better or 10 x 12 seater buses at peak times. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by INDIA - 13 September 2019
" The woman on the phone (Vanessa) was so rude, we have never experienced such poor customer service and we will not be using Auto Europe again. She gave no solution for the fact we were left stranded in Florence and Auto Europe have taken £87 for booking which we are still trying to get refunded. "
" The need for a credit card was not explicitly stated which meant we were not able to rent a car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
OLBIA, IT - Reviewed by JASMINA - 06 September 2019
" My deposit hes not been unblocked yet and car was returned 01.09. "
" My deposit hes not been unblocked yet and car was returned 01.09. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PAUL - 04 September 2019
" Contacted Auto Europe about the issues I experienced and they didn't want to know, extremely unhelpful. "
" To hard a sell for the extra insurance even though I already had cover. Rude counter staff. When I returned the car, the representative refused to check the car with me. They took 850 euros from my account as a deposit, I have been told that I may have to wait up to a month to get the deposit back. This will cost me money in commissions and interest. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by ROBERTO - 02 September 2019
" very good web presence, handled very well changes "
" helpful staff, waited for us when our plane was late "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MILAN, IT - Reviewed by JOHN - 17 August 2019
" Awful experience with B rent see above comments. Unable to contact auto Europe due to office hours, will await for a reply to feedback. "
" Poor pick up service from the airporest due mainly to lack of any signage or details of which gate to go to, unable to get through to the office. The car was fine except when I pointed out the numerous small marks on the car at pick up (expected due to age) I was told not to worry about these as they were minor. Low and behold when dropping off the car I was told that I had caused two of these marks and would have to pay €340, they actually took £380 from the deposit! I tried to argue this and refused to sign the damage report and was told that would mean I was still renting the car and would lose all £850 deposit, eventually signed but stated on the damage report that the damage was there on pick up. I get the feeling that these minor marks have been charged to many customers before me and that B rent make a small fortune by conning customers this way. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 7
MILAN, IT - Reviewed by CHIARA - 10 August 2019
" I would not use brent again. "
" Very disorganised company, it took around about 2 hours to pick up the car. Got a downgrade and was told they could not give me a refund but had to pay extra if i wanted an upgrade. Apparently they had no cars so i felt cheated. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by ICILIO - 09 August 2019
" nice car friendly staff easy to rent once arrived "
" nice car friendly staff easy to rent once arrived "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SHAUN - 02 August 2019
" Auto Europe was fine but not sure how they can promote companies designed to rip people off whenever they can. Moral compass is way off. "
" Made to inspect the vehicle in pitch black and then conned out of €121 because I missed a small scuff on the wing mirror on return. 100% did not mark the car in any way yet this is their business, insurance to cover scrapes was the same as what they stole from me so was always out of pocket. Would not use again, would've been cheaper to drive over. "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MICHAEL - 15 July 2019
" Insurance pressure to buy from b-rent as they said the full cover I purchased through your web site was insufficient "
" Got pressurised to buy more insurance at desk, as I had purchased your offered scheme to recover cost which I was told at the desk was insufficient "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
OLBIA, IT - Reviewed by ANTOINE - 12 July 2019
" While the debit card issue was not the responsibility of Auto Europe, I would have expected better information and more protection. What is the point of intermediary if they don't actually protect me? I will be booking direct from now on. "
" Was forced to pay an extra 150£ because I did not have a credit card. First time it happened to us, and it meant the rental cost me 2 times as much as expected. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by ROGER - 20 May 2019
" Good "
" Cost of "repair" to such a minor scratch of 242 Euros was excessive, unreasonable and ridiculous. This maybe their "business model", but it is immoral. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by STUART - 15 January 2019
" Auto Europe were called an emailed about our issues and still nothing - disgusting customer service and really just a rip off "
" Just awful. Took over 45 minutes to pick us up from the airport. Was given a hatchback rather than a premium SUV and still waiting on a refund. Simply Appalling "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by GRAEME - 04 November 2018
" Better than expected after all the negative reviews "
" Wating time at the collection point was 40 minutes even though when I arrived it was fairly quiet.. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by FERNANDO - 16 October 2018
" Ok company but on the day there was an horrendous queue "
" Had to wait for an hour a to be seen. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by OLEG - 15 October 2018
" See above. "
" Check-in was too long. The car was not ready. Got not the model that was booked (bigger one (small was preferable) and manual instead of automatic). "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by PAUL - 14 October 2018
" Excellent service, car and price "
" We hired a Toyota hybrid from Naples airport and travelled to amalfi coast and puglia . The car and provider, B rent was excellent . All went smoothly and was impressed with car performance . Do remember to show all the marks on the car when you pick up the car and they mark it on the forms . Hire a small car if heading to amalfi coast - roads are narrow . Excellent price . Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MERY - 02 October 2018
" Not too happy but I had not alternative once arrived in the location. "
" When I reserved the car I paid with my debit card and after the payment the credit card was required so I ended up pay double. I would suggest not to let the payment going through if they want the credit card on the name of the person who booked. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by OLIVER - 24 September 2018
" Wouldn't let me rent the card with a "lost" driving license. Provided photo ID, documents from DVLA and a photo of the physical card. "
" Wouldn't let me rent the card with a "lost" driving license. Provided photo ID, documents from DVLA and a photo of the physical card. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
OLBIA, IT - Reviewed by PAUL - 20 September 2018
" Would be a 10 for Auto Europe if I didn't have the issue with the money being taken off my card "
" B Rent took a deposit from me when I took the Car of 850Euros - Once I got home they have kept 210Euros. I am still trying to get this back and a reason why I have been charged. I opted out of the extra insurance and the car was returned in the same condition. If there is any help you can provide I would be most grateful "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by BARRY - 20 September 2018
" Overall a very good experience, will certainly book with you again "
" Very good, some confusion over damage to the vehicle at drop-off but resolved with photos we had taken at pick-up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by MARIA - 14 September 2018
" Brilliant "
" Office a little to small. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MASOUD - 14 September 2018
" all together, it was good experience. Although price was slightly high. "
" Lovely staff, they even looked after our luggage. On return, the guy who checked the car, tried to say I damaged the car, which I did not, after 10 minutes argue, he said ok it is fine. I found it not right, although it was a minor damage on mirror. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MILAN, IT - Reviewed by JIE YU - 12 September 2018
" Called thrice to seek assistance. There was a lady who picked up and she was less than helpful, keeping me constantly on hold and then dropping the call. Needs to be mindful that customers are incurring international call charges. The experience with auto Europe on a whole is less than satisfactory "
" Airport Pick Up was horrible. Called the number and there is no one picking up. Should have changed the pick up instructions to take the shuttle bus from departure gate 16 Picking up the car from the office is so so slow. We took 3 hours to finally get the car. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MILAN, IT - Reviewed by JULIAN - 12 September 2018
" Used them for years, no problems "
" We arrived to a long que at the collection desk and heard from another customer that the computers were down and they could not process the cars. The staff confirmed that they had been unable to report the failure as no phone! Some customers paid cash deposits to get their cars released. Ultimately the staff stated to manually process the cars and phoned the card co for authorizations The car itself was in poor condition I think we found one panel undamaged on hand over!!. With all this I was glad to get out with a car at all despite ordering a Quashqui and being given a Auris Hybrid estate that was barely capable of getting up the hills "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 2
NAPLES, IT - Reviewed by NINA - 10 September 2018
" Please see above "
" In additon to our origianal insurance ww purchases through Auto Europe we spent an additional amount of €58 on local insurance to avoid any excess charges for any damage /no excess service. We returned a car with a scratch which we thought would be covered in our insurance. It turned out that B-Rent is a big con company they added an 'addministive cost' of €70 on top!!!!! Saying it doesnt count as excess charge but its a seperate charge for all the all in insurance. What a bunch of lying assholes. This practice should be considered illegal and is extremely misleading.l and illegitimate. I hope they go bust and I am very disappointed to see Auto Europe using a local provider who practces such illicit behavior. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 4
MILAN, IT - Reviewed by ANTONIO - 10 September 2018
" great new car and friendly stuff need improve pick up from airport "
" great car friendly stuff need improve pick up from airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by FRANCIS - 10 September 2018
" Unacceptable experience and complete scam by Brent and no answer from AutoEurope. "
" Waited 2 hours at the airport with 1 van circling back and forth to the car depot each time the driver arrived the van was either already full or refused to take us and took others that were waiting. I called AutoEurope but was unable to get through and called the desk of B rent many times but told to just keep waiting. Truly the most appalling "service" or just a scam I've ever had the displeasure of receiving. There was other families also waiting who also had to them try and find car hire elsewhere at the airport. After searching reviews this has happened to numerous previous customers too. I can't even get through to autoeurope to get my money back. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by MARK - 09 September 2018
" auto europe were very helpful on the phone with the problem i had with b rent and also reassuring. however should auto europe continue to use B Rent i would not be able to recommend you. "
" currently we are in dispute and we will shortly be forwarding your team our paperwork following my telephone conversation with someone at autoeurope. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
NAPLES, IT - Reviewed by ADAM - 06 September 2018
" Disgusting! Vile company! Your employee was swearing at me in Italian! We were on our honeymoon and your company ruined our first day and owe us money! "
" Disgusting! Vile company! Your employee was swearing at me in Italian! We were on our honeymoon and your company ruined our first day and owe us money! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by SCOT - 06 September 2018
" Auto Europe were very helpful. Bad experience with B-rent "
" Rude staff Did not mark down scuff marks on car after I advised them, told me they only mark down dents, then said I caused the damage when car was dropped back off and are charging me for it. Complete con! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 4
NAPLES, IT - Reviewed by FREDERICK - 05 September 2018
" See above. "
" Staff were very friendly, helpful and polite. It was a pleasure to use B RENT. If we go to Italy again we will definitely use them. We have an apartment in Spain and use Gargest as they give a similar service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DONALD - 30 August 2018
" They owe us $70 .........company is dishonest and almost every review says so. I will never let my husband book from anyone again who has such bad reviews because they are TRUE!!!! "
" Car rental agency is a scam. Unfortunately my husband booked are car rental late not knowing that automatic cars sold out quick. He booked with B-rental because they did have a automatic but after researching this company on line, I told him we should cancel. I told him of all the accusations of damage to cars and the renter saying they were already damaged. My husband said we will just video the car and the damages that way they can not claim any false accusations. So we video taped it pointing out all the scratches (gentleman was not happy saying they have to be so deep to even report on his sheet and he did not report all the scratches I told him). I had also read to make sure what kind of gas the car took and check the gas gauge because the car needed to come back at the same level. . Gentleman was asked what type of gas and he said diesel and I asked my husband if the tank was full and he said no it was at a half of a tank. On our return date my husband dropped me and my youngest daughter off at the airport hotel and went to return the car. He was gone like 4 hours and I was worried. B-rental claimed there were scratches on the mirrors and we informed her they were there prior, we even screen shot the mirrors from the video showing the scratches. She said she would have to talk to the guys in the garage and wanted my husband to sign for damages which my husband refused. Then she informed him there was a gas charge and a 30 E fee for not filling the car up. He told her it was at half of a tank when we got it. She showed him on the sheet where it said fuel 53/53 (didn't even know that meant they were claiming we left at a full fuel tank) He fought with her for some time my daughter was even there to verify it was a half a tank and that she heard me ask before pulling away. Women said since the sheet said 53/53 it was his word against the check out guy. My husband finally took the car drove all over Rome looking for gas station and filled it up with 60 E of gas (over $70 dollars) to avoid the additional 30 E charge. I was very upset with him and told him I would not have filled it up either, they are liars, they have terrible reviews and will rip you off anyway they can. I don't think there is any way we can get are $70 back now. I did call credit car and dispute the damages but a few days later the lady emailed us and said there would not be any additional charges for damage to the mirrors. (don't worry they were not going to get it anyway ........we have proof. The company is dishonest! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by XIAODONG - 06 August 2018
" very very expensive car park fee in Naples and Florence!!! "
" Not recommended. Be breaching of rent contract: higher one-way fee charged locally, half tank. Low-efficient counter, bad attitude, push to buy issurance. Very old vehicle (almost 130,000km used) with bad facilities (back window brush is broken). Unreasonable damage charges when returned the vehicle (350 euros). "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 3
MILAN, IT - Reviewed by JACINTA - 23 July 2018
" I'm still waiting for your response. "
" I have emailed Auto Europe but I have not had a response. Despite my paying for extra insurance, when I turned up to get the car I was asked for another £380!! The car was not clean, lots of marks on it. Only fitted 1 large, 1 medium and 1 small case so we couldn't fit all our luggage. Getting to pick up the car was awful. You had to get a shuttle bus. It would have helped if they let you know before hand, exactly where to go etc. I heard other people say similar about their experience. The whole thing is a con!!!!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
MILAN, IT - Reviewed by DARIUSZ - 10 July 2018
" Shameful customer service from b rent. Different than ordered car, rude staff. All together never use again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SORRENTO, IT - Reviewed by MALCOLM - 09 July 2018
" Hybrid perfect for difficult Italian driving conditions "
" Excellent Toyota CHR Hybrid waiting for me...no hassle at all...perfect hire experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by LAURA - 03 July 2018
" NA "
" It would be good to know what limit will be held on the credit card rather than only advising the upper limit. I was told it would be 1500euro so in a panic tried to up my card limit, then when arriving advied it would only be 90. The stress was unecessary and avoidable. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MILAN, IT - Reviewed by LILIA - 02 July 2018
" Good website, great rates "
" We rented from B-rent in Milan Malpensa in June 2018. After reading all negative reviews I hesitated a bit but the price gap with the good companies like europecar etc. was too large (was actually almost double the price) and we decided to take a risk. And I am so glad we did. 1. Transfer frim the airport. A lot of reviews were saying they waited for the minibus for more than half an hour. For us it was less than 5 minutes. Also many were saying they couldn't find it. We arrived, called the number on the voucher, they explained us where to go and said minibuses are every 15-20 minutes. 2. Queues at the counter and staff. Many are saying queues are too long, staff rude and unprofessional. Wasn't the case with us. We arrived around 7pm on Friday (busy time I suppose). When minibus came there were 2 staff members and only 4 families in minibus to take car (so no long queues), we were first. Process was not too long and efficient. Guy did try to sell us their insurance maybe a bit too aggressively but I was quite firm and he gave up :). Overall he was polite. Then the girl spent quite a lot of time with us explaining how everything in the car works as my mum isn't a frequent driver. 3. The car itself seemed to be better than what we have paid for (we booked compact and were given quite large hybrid car, so we saved on fuel too). It did have reasonable amount of scratches though which we all marked on the papers 4. Dropping off. Here I would agree with most of the reviews: process is quite slow. It took us about 20-30 minutes, so please do allow time for this. There was just one staff member who was doing her best but their procedure is to check the car, you cannot just leave the key. For me this is better as I want their signuture that everything is fine for my piece of mind. Their were no problems at drp off for me (apart from the wait), again staff was very polite, minivan also was going just after we finished drop off. Deposit was unblocked 2 weeks after drop off without reminder or any problems (with the Russian credit card for some reason we always have problems with deposit inblocking and have to call the company to soeed things up). Overall I can say that I am very happy and for the price I would forgive small inefficiencies. To be fair I had to wait with the big rental companies names some times as well. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ROISIN - 24 June 2018
" I would definitely use this company again. They just must understand the urgency of getting back to the airport to catch the plane. "
" There was a problem getting back to the Airport because a bus broke down, no one explained what had happened or understood our anxiety about catching our plane. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MAIK - 21 June 2018
" I have had good experiences with Auto Europe in the past, but this one sheds a really bad light, not just on the rental company, but also on Auto Europe for not making it clear that I might into payment problems with the card I used to pay for the reservation. "
" They did not accept the card I used to make the payment on the Auto Europe website and made me pay an extra 200 Euros for the rent. As we needed a car to get around, I had no choice, even though they did not provide me with a good reason why my card was invalid. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by DAVID - 18 June 2018
" From leaving the airport to picking up the car was around 2 hours. Staff speak good English when you are paying out, but lose the ability entirely when you complain or don't do what they want. About the worst experience you could wish for at the end of a long journey. It got worse when I felt like I had been mugged on return after being charged €562 for a minor scrape. Seriously, I could probably have driven back to the UK and got the damage sorted by my local garage then driven back and still have saved money. This company is an absolute disgrace. Certainly the worst car hire company I have ever encountered. You hire from this lot at your peril. "
" Without a doubt the worst car rental company I have ever dealt with. Car hire "on airport"? - No - actually waited for 15 mins for bus to take us to rental depot. Queued at the desk for 20 mins for service. Got to head of queue - attendant got up and left ("end of my shift"!). Waited another 10mins for next attendant. They had not got the vehicle ordered (or a "similar" one). They said they would get a suitable vehicle "maybe in an hour". Then they tried to sell me an expensive alternative ("using your own insurance") which sounded too dodgy to contemplate. We agreed something else, but at the collection desk this turned into something else again. After 1 hour being ignored or harangued in Italian we eventually got a car and left. Return a nightmare - additional costs for a minor (yes I do mean "minor") scrape came to €562. After heated argument I had to pay (if you don't you don't get on plane" sort of argument). Now seen other reviews of this company - wish I had seen them first. I didn't and live to regret the hire and pay the price. For 9 days (with a €90 GPS hire) I have shelled out nearly £1000. Absolute robbery! Will never use these shysters ever again (or probably Auto Europe either, if this is the sort of company they recommend. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MILAN, IT - Reviewed by FARSHAD - 16 June 2018
" Very poor customer service from both B-Rent and autoeurope. A shame because I've always liked autoeurope "
" I was given a confirmation for car collection at 10pm even though the suppliers shop was closed at 10pm. Very, very poor. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by LUCILLA - 16 June 2018
" See answer to Questuon 3 .. very unsatisfactory "
" When we got to Naples , it took over an hour even to be served .then they didn't have the small car we had requested and we had to take a larger car and pay over €200 extra for it . Also we had made arrangements to park our car for free at the hotel but it was only for a small car . The one we were made to take by B-rent was too big to fit into the. Space so we had to pay another €200 to park for 2 weeks . . Thus we paid over€400 extra because B-rent didn't have the car we reserved . I mean to take this matter further "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MARTIN - 08 June 2018
" In general the rental car was perfect and the custom support as well. But the B-rent is huge cheating mechanism and I'm not gonna rent a single car from the at all.. At the time they told me that my credit card s not a credit, theye also cheated a family of four because they were late with an hour and they had to get a new rental for that...Inasaneeeee.. "
" The staff claimed that my Credit cards are not credit and I had to pay a fee with one of them!!!! Which makes no seance what so ever!! and the fee was more than the rental itself. Absolutely cheating me!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by NICHOLAS - 12 May 2018
" I was not impressed with B rent. "
" Long queues. B rent don't answer their phones. Appalling customer service and impolite staff who cannot explain things clearly and think they can tell customers what to do with impunity. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by MARIAN - 10 May 2018
" I have booked Mercedes A class for a reason as I wanted to travel arounD AMALFI coast with with a decent car. Instead I was given Toyota Hybrid car which was bulky and made the journey very difficult due to narrow roads. It took around 30minutes to be processed by the counter staff. I feel cheated as I could have booked cheaper £10 cheaper car if I knew I wouldn't get the car I booked. I wouldn't recommend the Auoteurope or Brent unless some refund is provided. "
" I have booked Mercedes A class for a reason as I wanted to travel arounD AMALFI coast with with a decent car. Instead I was given Toyota Hybrid car which was bulky and made the journey very difficult due to narrow roads. It took around 30minutes to be processed by the counter staff. I feel cheated as I could have booked cheaper £10 cheaper car if I knew I wouldn't get the car I booked. I wouldn't recommend the Auoteurope or Brent unless some refund is provided. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 8