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BASEL CAR HIRE REVIEWS
Car hire reviews in Basel
Located at the northern tip of Switzerland, very close to both the French and German borders, Basel is widely recognised as one of the main cultural centres in central Europe. There's much to see in this beautiful city on the Rhine, particularly in and around the Old Town which is bursting with tourist attractions, notably Basel Minster, Barfüsserkirche, City Hall, Museum der Kulturen and Tinguely Fountain. Always a favourite with the kids is the Spielzeug Welten Museum (Toy Museum) featuring an amzing collection of over six thousand toys, including dolls, stuffed animals, doll's houses, shop models and carousels. Another must is Basel's Museum of Antiquities and the Ludwig collection displaying Egyptian, Greek, Italian, Etruscan and Roman works of art covering antiquity from 4000 BC to 6 AD. You'll also want to spend some time exploring the Spalentor, a 14th-century fortified gate marking the end of the Old Town. The adjacent Peterskirche (St Peter's Church) retains many of its original 14th-century features, while the university close by has a lovely botanical garden founded in the 16th century, one of the oldest in the world. The city is also the perfect base from which to discover the 140 square-kilometre Naturpark Thal in the heart of the Solothurn Jura mountain range, or why not cross the frontier into France or Germany for an exciting two-destination itinerary with your car hire in Basel.
By booking a car hire in Basel with Auto Europe, you can discover the city and enjoy exhilarating road-trips in northern Switzerland, with Berne just over an hour's drive to the south and Zurich around 50 miles south-east of the city. You can pick up your vehicle at a choice of downtown locations such as Basel SBB Train Station or from Basel Airport 4 miles north-west of the city centre. Founded in 1954, we now offer over 28,000 pick-up and drop-off locations in more than 190 different countries around the world, working with all the top suppliers including Thrifty, Budget, Avis, Europcar and Hertz. See what others wrote about the quality of Auto Europe's wide-ranging car rental services in the city by scrolling down through the car hire reviews in Basel section below.
AUTO EUROPE BASEL, SWITZERLAND Car Rental Reviews
Average Rating for Auto Europe Basel:
BASEL, CH - Reviewed by DAVID - 17 September 2025
" Overall excellent bar the issue raised previously. "
" There was nobody at the reception desk in the airport when we arrived and when we rang the phone number provided on the desk we heard only a recorded message in german which I don't speak. We waited 15 minutes for an agent to arrive. Once he came we were dealt with very quickly and efficiently. He was particularly helpful given my wife's disability. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BASEL, CH - Reviewed by CHRISTOPHER - 10 September 2025
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by ATUL - 30 August 2025
" Good overall experience "
" It was a good experience, very smooth from start to finish. Would recommend then and use again as long as the price is as fair as it was for this trip "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by ANDREW - 21 August 2025
" The delay between booking and confirmation was a bit confusing, but ultimately I got a better price with you than elsewhere. "
" Hertz have tried to pin damage to the vehicle on me which was not my fault. I have sent before/after photos to show the damage was already there but haven't heard back in 3 days. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BASEL, CH - Reviewed by COLIN - 13 August 2025
" As detailed above, you should not have vehicles for rent that do not have safe tyres. "
" On collection of the rental vehicle we rejected 2 vehicles before accepting a third choice. The first 2 had chunks missing from the tyre wall, these vehicles should not have been available for rental until the tyres had been replaced. This whole process took an hour and involved trips back and forward from the car park to the desk, when we just wanted to get on our holiday. The staff were great and were apologetic and we eventually took a vehicle that was safe, but we shouldn't have had to reject 2 vehicles before accepting 1 that was roadworthy. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 3
BASEL, CH - Reviewed by GRAEME - 14 July 2025
" All good "
" All good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by SERGEI - 12 June 2025
" Horrible experience! Sent me a bill for alleged damage £600!! When I dropped it off it was in perfect condition! I did not scratch it neither had an accident. Why such a reputable company would do this to me?! Especially in Switzerland!!! Totally unexpected and unacceptable!!! Horrible company, avoid at all costs! "
" Horrible experience! Sent me a bill for alleged damage £600!! When I dropped it off it was in perfect condition! I did not scratch it neither had an accident. Why such a reputable company would do this to me?! Especially in Switzerland!!! Totally unexpected and unacceptable!!! Horrible company, avoid at all costs! "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 9
BASEL, CH - Reviewed by MICHELLE - 04 June 2025
" I would recommend the ease of use, great customer service and the car was very clean and in very good condition "
" A great service and very easy to use. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by IAN - 28 May 2025
" a good car "
" only issue was waiting 20 minutes to see a counter staff at mulhouse airport "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by WAYNE KEVIN - 13 May 2025
" Great - amazing staff and service "
" Customer service team on the Switzerland site are fantastic for "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BASEL, CH - Reviewed by RENEE - 31 March 2025
" Autoeurope have been good, but my last 2 hires in Basel weren't great. Previously with Alamo. "
" I was told the car was new, no damage. It had a lot of scratches, and the service light came on every time it was started saying it needed a service. I reported the damage and told the staff about the service warning before I left but they said it was ok. During the hire, I found the start/stop on the car to be erratic and the brakes very jerky. I did report this back to the staff when I dropped it off. It really needed a service. I was disappointed in the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BASEL, CH - Reviewed by GRUFFYDD - 05 March 2025
" Overall there were no issues though a quick run through of how to use the sat nav would have been appreciated. Not all of us are tech savvy with the sat navi. "
" Smooth transaction at Basel Airport. The staff are helpful and provided the information required. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by JOHN - 06 February 2025
" always good value and the phone line staff helpful and website easy to use "
" As always at Basel Airport the staff are very helpful and the process is easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by ALAN - 22 January 2025
" I always had to pay more for a better car, because they never had the car that it shows in my reservation And then the company told me you have to pay more if you want other car "
" Never is the car that shows in the picture and the 2 times I rent in autourope I had to pay more for other car "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BASEL, CH - Reviewed by IONUT - 05 January 2025
" Highly recommended "
" They were very nice and polite and the paperwork didn't take long "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by RUBEN - 12 December 2024
" We have received an accident report on the 9th of December. We don't agree at all with the report. First of all, we did a video of the car with our phone that morning prior to drop off the keys, at 4.28am. And we don't have any damage they are pointing in the report. So we don't believe we have done that. Also they are doing this taking advantage that we weren't present. Maybe their personnel caused it or you took a picture of other car. We have proof in a video. Secondly, the car seat for our child. They are charging us 67CHF, but the reservation we made was 32.97 GBP (39.84€ aprox). Also 90 CHF to make this fake report. This is over the top...unbelievable... "
" We have received an accident report on the 9th of December. We don't agree at all with the report. First of all, we did a video of the car with our phone that morning prior to drop off the keys, at 4.28am. And we don't have any damage they are pointing in the report. So we don't believe we have done that. Also they are doing this taking advantage that we weren't present. Maybe their personnel caused it or you took a picture of other car. We have proof in a video. Secondly, the car seat for our child. They are charging us 67CHF, but the reservation we made was 32.97 GBP (39.84€ aprox). Also 90 CHF to make this fake report. This is over the top...unbelievable... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BASEL, CH - Reviewed by FRANK - 29 November 2024
" I am still cautiously optimistic here for Autoeurope, although the other car rental trawler site claimed that they could reach a refund of the previous unjustified refuelling claim from Enterprise, France, MLH, they never responded, apologized or refunded the charge. "
" Although I pointed out to Enterprise/Alamo, CH upon return of the car that this has been (over)filled with petrol in the vicinity of the airport and offered evidence of the fueling and took a picture of the fuel tank, I was confronted with a re-fill bill afterwards. This is now the second time that this has happened with Entreprise/ALAMO (the case is still unresolved with Enterprise, MLH, French site). A ticket has been generated for the Swiss rental, but I only hope that Autoeurope may be help to put this case right again. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 4
BASEL, CH - Reviewed by ANDREW - 08 November 2024
" I booked BSL airport as pick up and drop off but was not offered the French side. As my trip was totally in France and not Switzerland this made the drop off very difficult and I could have had to pay excessive fees if I broke down in France. It caused me a lot of stress. I did not understand how the dual nation status worked, "
" The staff were not that helpful when I needed some instruction on the use of a hybrid car, The manual was in German. I was not given any guidance with the sat nav or the technology. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 3 Condition of the Vehicle: 10
BASEL, CH - Reviewed by MICHAEL - 31 October 2024
" Perfect "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by ELIZABETH - 28 October 2024
" I dont like that fact that now I need to make sure each time that the staff do not add additional insurance and/or CBD costs when i collect the car. Clients should not need to be vigilant and yet if we are not this is what happens. "
" The counter staff at Basel added CBD to my contract in spite of me stating clearly I would not be leaving Switzerland. There was therefore confusion when we dropped the car off in Geneva. Fortunately the staff there were able to sort it out quickly and efficiently. I was not aware of this change either - before we could if we wanted travel out of Switzerland at no extra cost Normally we do not do this as we have no need to but maybe the car rental people need to make this clearer on the websites. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by JAN - 23 October 2024
" Good service and fair price "
" Hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by MATTHEW - 08 October 2024
" Very clean car, good customer service. Overall happy with Hertz "
" Generally I was very happy with Hertz. The pick-up and drop off staff were frendly and accommodating. They didn't have the car requested, but up graded to another make. However, half way through the high, the battery in the key ran flat. Thankfully we were in a town and so managed to get a replacement battery. Perhaps in cars over 100,000 miles a replacement battery in the glove compartment wouldn't be a good idea. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by ROBERT - 28 August 2024
" First class again. "
" Used them before and always very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by NICHOLAS - 24 July 2024
" Easy to book and modify. Competitive price. "
" Excellent service. Great location - easy to collect and return vehicle. Vehicle in good condition. Counter staff very friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by IAN - 03 July 2024
" Very good service. Condition of car first class "
" All very smooth. No problems encountered "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by DAVID - 24 June 2024
" All went smoothly "
" Very easy to book "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by GERHARD - 23 June 2024
" Pleasant "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by JOHN - 06 June 2024
" Always easy to hire with auto europe "
" needed to pay extra for breakdown cover to drive in Germany "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by SAURABH - 05 June 2024
" As above "
" Courteous staff, car in very good condition and efficient drop-off "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by ABDUR RAFAY - 25 April 2024
" ok "
" alamo was fine but auto europe not. i booked an a class from ae when i got there they said no availability and i had to take a honda hrv suv. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BASEL, CH - Reviewed by ALEXANDER - 24 March 2024
" As above comments "
" No problems at pick up, dealt with quickly and efficiently by friendly lady. Drop off was fine, but after having had a bad experience in the past I would have preferred someone around to check the car with me for damage. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by PHILIP - 01 March 2024
" All went well. "
" Friendly efficient staff. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by DANIEL - 26 February 2024
" See above. "
" Very smooth - car parking space a little far from terminal when juggling children but otherwise very impressed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by GARTH - 23 February 2024
" Great "
" Quick "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by SARAH - 02 February 2024
" See above "
" It all went very easily, and it was lovely not to find a queue when I arrived at Basel airport, only one person in front of me just finishing. It might be worth mentioning to renters that the nearest fill up station is some way away. Failing that, the only pump I found was right by the airport at extortionate rates. Perhaps hand out a map of local petrol stations? "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by JOHN - 17 January 2024
" Just perfect "
" So smooth and easy thankyou "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by JOHN - 07 December 2023
" always helpful, for example, had to ring autoeurope out of hours from my departure airport "
" Very easy to deal with and processes worked well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by PAUL - 23 October 2023
" Quick & easy pick up & drop off "
" Quick & easy. No fuss pick up. & return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by MARK - 20 October 2023
" Great rental no problems at all "
" Great rental from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by PAUL - 09 October 2023
" Easy booking service with lots of options. "
" Straightforward procedures and helpful staff. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by CHRISTOPH - 20 August 2023
" I will wait to hear back from Alamo about my complaint "
" I was surprised to get a notification that there was some damage (some small bumps to the car front door) after I returned the car . I wheb taken this up with Alamo directly and hope to get a response, because I returned the car in very good condition with no problems encountered during the rental. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BASEL, CH - Reviewed by SIMON - 07 June 2023
" Generally good. "
" Very good, efficient and friendly service. Useful to provide a sheet with directions to drop off point at end of rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by NIKO - 14 April 2023
" All cars of Unirent are new and that makes them competitive advantage. I recommend them. I personally working for chauffeur company in London and I have no complaints about the service provided. "
" The person who welcomed us from Unirent was very nice with excellent communication in English and all the conditions (rules) about using a rental car in Switzerland "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by MATTHEW - 20 February 2023
" Voucher etc was great. "
" People at desk were great The car needs some care - it had a low frequency "wha wha wha" sound emanating from the left rear wheel / axle. The car was cosmetically damaged somewhat (scratches, dents) when I received it - not a big deal but a bit off-putting. The car definitely needed a mechanic. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BASEL, CH - Reviewed by CHRISTOPH - 13 February 2023
" Good car but overpriced "
" Expensive "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BASEL, CH - Reviewed by JENNIFER - 03 January 2023
" The counter staff dealt with the grumpy couple behind us effectively. They weren't prepared to accept that a man had stood aside to make a phone call for a rental related purpose and was rejoining the queue as we finished. Might be worth considering whether to have extra staff on duty when many booking are scheduled to arrive. "
" All very straightforward. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by IAN - 31 December 2022
" See no. 3 above - generally we were pleased but a few minor niggles "
" All good. Counter assistant when we picked up was super helpful. There were a few very minor items of damage to the car which had not been listed and because of previous poor experiences (with another company) we had to waste time inspecting and photographing them before we could drive away. Would have been great if this had been done before we picked up the car. Better drop-off instructions would have helped us as we are not as tech-savvy as some. Windscreen wipers were rubbish. Needed blades replacing. Would be great if this had been checked as it made driving in the dark and rain very difficult. But overall we were pleased. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BASEL, CH - Reviewed by RONALD - 12 September 2022
" Our Skoda Karoq was a great car at a great price. Pick up and drop off was easy "
" First class service and great price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by CRISTIN - 02 September 2022
" great "
" superb "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by RAFAL - 30 August 2022
" Highly recommend!! "
" All great car was gr8 staff was very kind all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by PAUL - 09 June 2022
" Very quick and easy. Very nice car "
" Very straightforward easy and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by ARNO - 24 May 2022
" We use Auto Europe regularly and they always provide good value for money. "
" Very quick and easy pick up; friendly service. Also very easy and quick return of vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by TOM - 11 April 2022
" Was brilliant from start to finish, super easy pick up and drop off and friendly customer service with an excellent car. "
" Was brilliant from start to finish, super easy pick up and drop off and friendly customer service with an excellent car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by MARK - 03 April 2022
" Offered best value in this instance. "
" Quick hire, no queue, no fuss, and always easy access to car at Basel. Drop off would be quicker with a man in the car park but we were early so no probs with a short wait whilst the counter staff went outside to check the car - no queue helped, bit what would have happened with a queue? "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BASEL, CH - Reviewed by KARIN - 31 March 2022
" See anove "
" I got an upgrade which usually is nice, but with the current petrol prices undesirable. More importantly the car showed an electrical fault which meant it could not be used for a couple of hours. The assistance line lady, tow person from adac were very helpful and fantastic. It still had an issue with electrics showing low tyre pressure. For the short time period the car was used two hours of trouble were significant and worrying for the drive to the airport. The staff were fantastic and very professional. The car was problematic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
BASEL, CH - Reviewed by RANA - 15 March 2022
" Easy process and great customer support "
" Staff was very friendly and helpful. Everything was well documented and explained (where to pick up and drop off the car). "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BASEL, CH - Reviewed by MICHAEL - 22 December 2020
" Overall I had a pleasant experience, dealing with efficient agents! "
" Very easy to deal with, when I needed to leave back my rental car early, I called the unirent agent and all my questions were answered efficiently. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by LIAQAT - 13 November 2020
" Don't "
" Ya "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by ELLEN - 04 September 2020
" Overall good. But I was offered insurance to cover the high excess which I always decline as I have a separate annual policy. The man on the counter then suggested I consider taking out emergency breakdown cover, which he said was not free on rentals in Switzerland. I declined, but I think that it is either inappropriate that breakdown cover is not included in an expensive hire car which should be new and reliable (mine had significant damage at the rear); or the man on the counter was offering misguiding information to push customers into unnecessary spend which would also be highly inappropriate. On top of the usually much higher cost of car hire in Switzerland, this has put me off hiring there rather than in France in future - I am a regular customer of AutoEurope. "
" All good, but I was offered extra insurance to cover excess which "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BASEL, CH - Reviewed by DAVID - 13 August 2020
" Easy booking, pickup and dropoff "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by STEPHEN - 06 April 2020
" Professional and courteous service. "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by ROBERT - 26 March 2020
" I cancelled due to Coronavirus because I got home from work to find the British Foreign Office had advised no travel overseas. Because I was only 46 hours before the rental, you would cancel but with no refund. This was shameful given that the Coronavirus circumstances are quite exceptional and I had done my best to react as quickly as I was able to, after hearing the Foreign Office advice. My uncle David Mungavin and his partner, Alex Cecil, owned Auto Europe at one time and, if they were still here, they would have been very disappointed with the appalling treatment of a well-intentioned customer. "
" I cancelled due to Coronavirus because I got home from work to find the British Foreign Office had advised no travel overseas. Because I was only 46 hours before the rental, you would cancel but with no refund. This was shameful given that the Coronavirus circumstances are quite exceptional and I had done my best to react as quickly as I was able to, after hearing the Foreign Office advice. My uncle David Mungavin and his partner, Alex Cecil, owned Auto Europe at one time and, if they were still here, they would have been very disappointed with the appalling treatment of a well-intentioned customer. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BASEL, CH - Reviewed by STEPHEN - 16 March 2020
" Excellent customer service "
" Great experience, efficient, friendly, professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by ALARIK - 03 March 2020
" Very efficient platform and good value too. "
" All very pleasant! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by RAYMOND - 24 February 2020
" My usual company of choice and have never had any complaints or concerns "
" Quick service at collection and return, friendly staff. Fantastic car, exceptional quality and standard of extras "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by HILAL - 20 February 2020
" T "
" Good clean car. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by SLAVKA - 07 February 2020
" Great service. Thank you! "
" Easy and affordable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by SYED - 15 January 2020
" Good "
" Good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by NEIL - 13 January 2020
" Most importantly being able to pick up and drop off in a different location "
" Quick and easy service. Fantastic car choice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by STEPHEN - 06 January 2020
" perfect! "
" perfect! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by UTE - 31 December 2019
" Just okay "
" Very helpful desk staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by STEPHEN - 24 December 2019
" See above "
" Really good experience, quick check in process, high quality cars, generally very pleased with the whole transaction. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by ANDREW - 20 December 2019
" Get a green sticker for your cars. It dose not cost much but will save your customers a load of hassle. "
" Car didn't come with green enviro sticker. Despite being told beforehand it would. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BASEL, CH - Reviewed by DAVID - 11 December 2019
" . "
" I would have been easier to drop off if the Swiss/French border had been properly explained "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by STEVEN - 03 December 2019
" No other comments "
" Hi Pick up great, I don't like drop off's where they don't check car / fuel with you there, I had to drop keys at rental desk, they said they would check car over later and sign off then, this is poor practice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BASEL, CH - Reviewed by JOHN - 01 December 2019
" Very pleased with service overall and vehicle. Car ordered was unavailable but was upgraded with no extra charge. Would certainly use again mainly because of friendly, helpful staff at reception "
" Very friendly, helpful and polite service at reception - pity that only one assistant was on duty on arrival however (several customers were waiting to be served) leading to delay. Receptionist was most apologetic and took time to explain contract details in a friendly manner. Two receptionists were on duty when car returned. Again v. friendly and helpful. (Alamo was the most popular car hire desk on both visits). "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BASEL, CH - Reviewed by STEPHEN - 30 November 2019
" I would certainly recommend this hire company in Basel, no question. "
" Excellent service from checking in and checking out.... Fast and efficient.....excellent quality of cars. Preferred company to obtain my hire car from..... Keep up the good work... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by GUIDO - 28 November 2019
" every thing perfect "
" very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BASEL, CH - Reviewed by STEPHEN - 18 November 2019
" All good quick and efficient, quality of cars provided excellent "
" Very efficient, all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by WILLIAM - 07 November 2019
" One of the better car hiring experiences "
" Simple, quick service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by DAVID - 06 November 2019
" Very happy with the service provided. "
" On arrival at the rental desk, the counter staff was quick in going through the process and provided a car better than expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by FRANK - 03 November 2019
" Great "
" Great service at a great rate. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by JERNEJ - 28 October 2019
" I didn't get any exact location where should I pick up my car. Because of that I needed to call Auto Europe customer service desk where they also didn't know where should I collect the car. So, customer service desk transfered my call to the office where should I collect the car and this office then gave me instructions. "
" IT WASN'T DOLLAR, IT WAS HERTZ! YOU SHOULD KNOW BETTER!!!!!! "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BASEL, CH - Reviewed by DAVID - 28 October 2019
" As Usual, Auto Europe site was easy to use and the results quick to obtain. The voucher came through very quickly once the use of taking the car to France was approved - all within 10 minutes. "
" My business meeting finished early and I had caught an earlier flight to Basel to make sure that I could get to my hotel 2 hours drive away before it was shutting for the evening. On arrival at the Thrifty/Hertz desk, I was told that I couldn't under any circumstances take the car until the time it was booked for; even tough they had cars available and the car would still have been returned within the one day rental that I had booked. They wouldn't even let me upgrade and take a more expensive car straight away. The best they could do was let me have the car half an hour before the time it was booked for. They made me go away and wait for 2 and a half hours til I could return half an hour before the booked time. This was despite me telling them that the hotel that I was trying to get to 90 minutes drive away would now be shut. The clerk had to talk to the hotel and arrange for them to hide a key in a mailbox in order for me to get into my room. NOWHERE IN THE T&C'S DOES IT SAY YOU CAN'T TAKE THE CAR EARLIER THAN BOOKED. I understand if there were no cars available because I was early, but this wasn't the case. The clerk insisted this was company policy and refused to help me out in anyway - until 30 minutes before the booked time. I have use Auto Europe many times for booking car hire an both business and personal and have never had this as an issue - ever before. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BASEL, CH - Reviewed by STEPHEN - 21 October 2019
" Very straight forward experience. "
" All very good and efficient service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BASEL, CH - Reviewed by GRAHAM - 14 October 2019
" I found the aggressive and threatening tone regarding additional insurance offensive. Quite absurd numbers were conjured (280 Swiss Frances for a a small surface scratch, 1500Swiss Francs for a small dent). When I said I had my own insurance they said, 'it probably won't work in Switzerland' Very unpleasant. "
" I found the aggressive and threatening tone regarding additional insurance offensive. Quite absurd numbers were conjured (280 Swiss Frances for a a small surface scratch, 1500Swiss Francs for a small dent). When I said I had my own insurance they said, 'it probably won't work in Switzerland' Very unpleasant. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BASEL, CH - Reviewed by STEPHEN - 09 October 2019
" Very satisfied "
" Very easy to pick up and drop off. Would use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by DANIEL - 09 October 2019
" Great car "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by RUTH - 30 September 2019
" I have used Auto Europe for many years and up to now I have never experienced any problems, long may it continue! "
" I had to wait for a long time to take over the rental vehicle while staff sorted out a big family with children's car seats etc. but on my return I was dealt with straight away. Staff very friendly! In Basel you use the Europcar Desk. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by ROGER - 12 September 2019
" Everything worked well "
" very easy pick up and return. no problems with the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by ANEEP - 07 September 2019
" See above number 3 "
" The care offered was damaged (was told it was hailstones damage) it was ok but thought that it was not in the same class as a golf The staff were pleasant and efficient on collection and return and will most likely use again providing the price is right Thanks "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BASEL, CH - Reviewed by SANJAY - 30 August 2019
" Wrong info provided re deposit and put me in trouble "
" Nice, no issues "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by ENZO - 29 August 2019
" the car was very nice to drive "
" i was very happy with the car rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by ANDREW - 28 August 2019
" Nothing to add "
" Nothing to add "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by GARY - 14 August 2019
" Very pleased and will be booking again. "
" Very pleasant staff, smooth and easy transition and very happy with our service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by PABLO - 12 August 2019
" Stressful, mistreated, shocking. "
" I have had an awful experience, I have been accused of missfueling the rental car and have been charged 1500CHF, I have not been able to talk to anyone directly about this, none of my emails or calls have been returned. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BASEL, CH - Reviewed by MICHAEL - 24 July 2019
" No problems really "
" Very easy checkin. Slightly hard to find as it wasn't obvious Dollar is part of thrifty and hertz. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by NEIL - 19 July 2019
" It has all seemed very smooth and transparent, no complaints. I hope it is the case that the service that Auto Europe provides actually make car hire better and more pleasant for customers (I have had some negative experiences in the past dealing direct with hire companies) "
" We had a nice upgrade of car and the staff were friendly and efficient. (We haven't yet had any final invoice/receipt through from anyone, it seems that any 'blocks' have been removed from our card so we arent expecting any surprises to spoil the experience) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by JAMES - 16 July 2019
" Efficient and economical booking. No issues at all. "
" Complete contrast from my experience at Munich. Everything about this booking was handled efficiently and the car provided was superb. Only 200 miles and Sat-Nav. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by SONIA - 10 July 2019
" All good "
" Really nice and sweet lady on the counter when we picked up the car. We arrived early and need to wait a bit but she was attentive with us. She finished with previous customers and she didnt want to make us to wait longer at the time to give our car she upgrade our car. I wasnt happy at the beginning as its automatic and I'm not use to it but after driving I loved it. She was really friendly and sweet with my family. Thanks! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by ROBIN - 01 July 2019
" On taking the car back I neglected to collect my driving glasses from inside the car. On arriving at our hotel I realised what I had done and called hertz immediately but the glasses could not be found "
" Car had identified damage and also the service warning was on we were re-assured the service had been done but the display reverted to the service warning for the whole trip "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
BASEL, CH - Reviewed by GARY JAMES - 16 June 2019
" Excellent "
" The young man that dealt with us was exemplary in his approach as a professional and very warm and friendly as a person. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by JEFFRY - 17 April 2019
" Really good way to navigate the car rental experience "
" Excellent, efficient, courteous service both coming and going! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by WERNER - 08 April 2019
" got a very nice car (BMW 430 convertible) - reserved another car make - at a very competitive price, THANK YOU VERY MUCH. Will use you again in future "
" Will not only recommend your company, but will book again with you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by JESSICA - 04 April 2019
" Very happy with car rental and staff professionalism, however long wait times upon collection were a shame. "
" Very happy with car rental and staff professionalism, however long wait times upon collection were a shame. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by EMMA - 20 March 2019
" Souch nicer than collecting a car from Geneve! "
" Efficient and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BASEL, CH - Reviewed by DILLON - 03 March 2019
" quick, easy, straightforward- all the things you want in a car hire! "
" Great skills, knew what they were doing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by GREGOR - 18 February 2019
" Very efficient, no problems. Very friendly staff "
" No issues at all. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BASEL, CH - Reviewed by DEREK - 11 February 2019
" My luggage was lost from Edinburgh to Basel with my drivers license and credit cards in it. I explained to Hertz when I got there and immediately phoned auto Europe's customer service only to be told I couldn't get a full refund and only a partial refund of £90. My booking cost me £250. Under the circumstances I would expect a reputable business to issue full refund. "
" No communication between Hertz and Auto Europe "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BASEL, CH - Reviewed by JOHN - 10 February 2019
" Person friendly webpage with competitive rates and flexible booking conditions, provide necessary reassurance to customers. "
" Easy pick up with very efficient and friendly counter staff. Car well prepared and in excellent condition. Hassle free experience. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by RAYMOND - 28 January 2019
" Trouble free and speedy completion of paperwork "
" Excellent service,great price and a superb high spec car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by DAN - 23 January 2019
" Great service and great car "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by DAVID - 13 January 2019
" All good, car clean & good spec "
" Had an upgrade, great! Good friendly service from staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by BISHOY - 08 January 2019
" Did a bit of research online before booking with autoeurope and I think I got the best price available so happy with that! "
" All good, very quick pick up and drop off, pleasant staff, car in excellent condition. No complaints. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by SYLVIA - 19 December 2018
" Handover was straight forward "
" Great smooth handover, friendly greeting "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by STEVEN - 29 November 2018
" Efficient service, good clean car "
" Easy booking Efficient service when collecting car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by ANNA - 08 November 2018
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by MARK - 07 November 2018
" Excellent all round "
" Excellent all round from collection to drop off, though the vehicle had a bad dent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BASEL, CH - Reviewed by EDMUND - 28 October 2018
" Good. "
" Everything went smoothly, no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by THOMAS - 24 October 2018
" Good experience. Nice car (essentially an upgrade at no extra cost). Child car seat was in good condition but it would have helped if the staff knew how to fit it (I gather they are not insured). Main gripe is the accident insurance cost which is astronomical. We now always go with independent provider "
" Good experience. Nice car (essentially an upgrade at no extra cost). Child car seat was in good condition but it would have helped if the staff knew how to fit it (I gather they are not insured). Main gripe is the accident insurance cost which is astronomical. We now always go with independent provider "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by IAN - 11 October 2018
" We almost always us Autoeurope and never have a problem. "
" The counter staff were excellent, very helpful and friendly. The only problem I had with Thrifty was that there was an extra charge for dropping off the keys in the box before opening time. If I had made the booking with Hertz there would be no charge. It seems unfair as it is exactly the same office. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BASEL, CH - Reviewed by NICHOLAS - 30 September 2018
" Comments are for budget only. "
" Very disappointed that we were charged for being late returning the car. Although we called to inform your staff that we were stuck in heavy traffic nobody answered the phone. We were then informed at drop off that to avoid additional charges we should have called but the single person on the desk was too busy to answer? Also we are a bit confused about your late return charges policy. WE have been charged 50 Swiss Francs plus tax but non of your staff could inform us of where this figure comes from. The small print in the agreement appears to tend towards 15 Euros per hour. As previously mentioned I am disappointed that Budget took this stance and refused to take our comments into account as past experience with the company have generally been satisfactory. This will be considered the next time we look to hire a vehicle. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 10
BASEL, CH - Reviewed by ANTHONY - 27 September 2018
" Quick and efficient "
" Very good customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by ANA - 26 September 2018
" No concerns with AutoEurope/more around hidden fees with Enterprise. "
" They charged us a fee that was as much as the rental for a late pick up. It took a lot of digging into the T&Cs and website to find any information on this and was frustrating as we had called them in advance to tell them the flight was delayed and there was no mention of this until we arrived at pick up. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 10
BASEL, CH - Reviewed by ADAM - 26 September 2018
" Bad experience of having paid extra to get the zero excess cover to then be told that I wasn't covered at arrival. Had to fork out 40 extra Swiss Francs - not impressed. "
" Bad experience of having paid extra to get the zero excess cover to then be told that I wasn't covered at arrival. Had to fork out 40 extra Swiss Francs - not impressed. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 5
BASEL, CH - Reviewed by ALAN - 20 September 2018
" Speed of pick up & drop off is superb! Just what you require! "
" Good vehicle & well lo9ked after! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by LYNN - 12 September 2018
" car good and upgraded free of charge as they had no small cars left. Happiness fact now depends on how efficient Auto Europe's insurance department turns out. "
" efficient and friendly at pick up due to slight damage to car return was a nightmare car checker didnt know insurance deal with Auto Europe and it wasnt until we went to the desk that the "manager" realised we were covered by Auto Europe. Still had to deposit 1500sf to cover a light brush marks from a hedge. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BASEL, CH - Reviewed by JAMES - 08 September 2018
" I have used autoeurope a number of times and it has always been very straightforward. "
" Very smooth rental experience, couldn't fault it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by MICHAEL - 02 September 2018
" nice small location; friendly service "
" good friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by SIMON - 01 September 2018
" Easy booking on website and car was above expectations "
" Very quick service on arrival and departure. Very low mileage car. Upgraded to automatic and GPS. Great service overall. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by VIBHU - 31 August 2018
" Smooth experience, all good "
" Good smooth process. Car had lots of scratches and had more than 20,000 mileage. But overall good experience "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BASEL, CH - Reviewed by SIMON - 08 August 2018
" Overall a good experience "
" Excellent pick up counter staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BASEL, CH - Reviewed by TANYA - 06 August 2018
" Everything was super easy, well organised and efficient! Took no time at all handing over, car was brand new and best price going for the dates we wanted. Only thing was it was a little confusing figuring out which desk we needed to go to initially. Otherwise, brilliant! "
" Everything was super easy, well organised and efficient! Took no time at all handing over, car was brand new and best price going for the dates we wanted. Only thing was it was a little confusing figuring out which desk we needed to go to initially. Otherwise, brilliant! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by BRIAN - 03 August 2018
" As comments above. "
" Very nice car which was a free upgrade although I believe the car we ordered would have been just s nice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by MARK - 01 August 2018
" Had great help from staff because flight was going to delayed and after closing time and staff waited very helpful thank you "
" Great service and help from the service consultant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by CRAIG - 30 July 2018
" excellent "
" really easy pick up and drop off, no fuss at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by MARCELLE - 30 July 2018
" Good experience but card machine didn't work smoothly "
" Took a long time to sort out paperwork to get car "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BASEL, CH - Reviewed by ANDREW - 29 July 2018
" Easy throughout "
" Very efficienteasy "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by ADAM - 27 July 2018
" very good "
" all went very smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by RICHARD - 25 July 2018
" All good. But it would have been good to have directions to the local fuel station. "
" All good. But it would have been good to have directions to the local fuel station. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by ALICE - 03 July 2018
" Always use Auto Europe when hiring abroad and found them very helpful by phone when dealing with the unpredictable nature of car hire in Ibiza every year! Thank you. "
" Absolutely no problems at all - friendly staff and prompt, efficient service during collection and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by MICHAEL - 28 June 2018
" I was expecting a Volvo C60 but got an audi A4....whuch was fine but wasnt what I was expecting! "
" Please give customers a map with directions as to how to get back to the swiss side of the airport and where to drop the car off. I had a very stressful hour driving between the French side and the swiss side trying to get back to the drop off point. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BASEL, CH - Reviewed by NICHOLAS - 23 June 2018
" Awful would never book again "
" Flight delayed so telephoned but left holding for 15mins without being put through to operator. Arrived to find desk closed. Returned next day to find rental agreement cancelled. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by JOHN - 21 June 2018
" Booked a car in January, a week before the car hire I cancelled the car and rebooked the same car €50 cheaper "
" Booked a manual gearbox car, but got an auto gearbox car "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BASEL, CH - Reviewed by WERNER - 16 June 2018
" Service, quality, speed, price, convenience - everything went smooth without any problems "
" Service, quality, speed, price, convenience - everything went smooth without any problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by ALEXANDER - 02 July 2015
" Very good and friendly staff "
" Good "
BASEL, CH - Reviewed by ALAN - 17 June 2015
" Everything went very smoothly and I would definitely use Auto Europe again when next looking to rent a car abroad. "
" Having never heard of Unirent I was a bit unsure when I made the booking; but they are part of Europcar and the service I received was first class. "
BASEL, CH - Reviewed by SOHI - 06 June 2015
" office closes too early, inconvenient for late returns and difficult to reach via phone "
BASEL, CH - Reviewed by JAKUB - 02 June 2015
" Very friendly staff. Car in immaculate condition. "
BASEL, CH - Reviewed by RICHARD - 29 May 2015
" Reasonably priced and very efficient. Very pleased! "
" Very quick and easy both collecting and dropping off the car. Overall, pleased with the service and would most likely use them again. "
BASEL, CH - Reviewed by HOWARD ALASDAIR - 12 May 2015
" Very easy to use, clear instructions, good price! "
" Helpful staff, good car, easy to find. "
BASEL, CH - Reviewed by MANFRED - 07 May 2015
BASEL, CH - Reviewed by PETER - 20 April 2015
" Good value "
" Unirent not particularly well signed at Basel airport (subsidiary of EuropCar?) but otherwise very quick & easy process. Audi A3 exceeded expectations - was expecting something much more basic "
BASEL, CH - Reviewed by JOHN - 02 April 2015
" Great customer service when I had not booked a long enough hire "
" Got a better car than expected, polite and helpful service representatives who spoke good English "
BASEL, CH - Reviewed by RUSSELL - 17 February 2015
" Said it was Alamo we had to ask on arrival because we couldn't find desk' turned out to be Europecar "
" Directions back to the Swiss side of the airport could have been better "
BASEL, CH - Reviewed by DIONE - 15 January 2015
" The staff are very friendly, good prices and excellents cars. "
" Nice staff and cars. "
BASEL, CH - Reviewed by GARY - 06 January 2014
" Dealt with auto europe om many ocassions with only 1 problem which arose from the provider. Auto Europe were of great help in the resolving of the issue. "
" Very efficient. "
BASEL, CH - Reviewed by TIMOTHY - 30 December 2012
" Great prices and excellent service "
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