Auto Europe
- North America
- Central America
BERENT PORTUGAL CUSTOMER REVIEWS
- 7.2
- 6.8
- 7.9
- 6.4
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
BERENT PORTUGAL Car Rental Reviews
Average Rating for Berent :
LISBON, PT - Reviewed by JONATHAN - 15 June 2025
" Friendly staff, amazing price for good quality car "
" On arrival, both the meeting instructions and the contact phone number for BeRent were incorrect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARLENE - 23 June 2024
" i would like Auto Europe to refund me for the cancelled booking "
" i had to move the booking forward by a day due to family issues, i emailed BERENT and AutoEurope on that day to advise i would be arriving a day late.No reply from BeRent, . On arrival car booking cancelled no refund and no apology, I was still paying for all the days i had booked, i just arrived a day later, but had advised them of this;. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by JULIAN - 13 June 2024
" good prices "
" Slow pick up from Lisbon airport and only got collected once I called the office. This should be mentioned in the paperwork to save waiting around for 45mins! Cleaning charge was added on at the booking which wasn't mentioned before. As the car needed to be spotless inside and out when returned this is a charge that has to be taken. it should have been in the initial charge and not a 'optional' add on. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
LISBON, PT - Reviewed by KATE - 04 June 2024
" This is the worst car rental place ever! Our plane was delayed and the rental place was closed! We even got a taxi over to the office to see if it was open which cost us 80 euros! And then headed back to the airport and hired from a more reliable rental place SIXT. "
" Unfortunately our plan was delayed and the whole rental place was closed! We were unable to get our car so had to hire from someone else! DO NOT HIRE FRoM THIS COMPANY! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by JOÃO - 31 December 2023
" Nothing to say with Autoeurope. "
" Horrible experience. I arrived at the meeting place at 8.05 pm. There was no one there, I went to the car rental balconies, after that to the car rental car park, and no info about BERENT. It was a co-worker from another company who told me that I should be at the taxi waiting area and call the shuttle. 8.15pm I called them and they told me that the shuttle left at 8pm at point... So zero waiting tolerance at an airport and I was 5 minutes late because of the passport control. No calls from them, no email saying where to go, no SMS about if I was in the airport or not. Unbelievable. In the end I payed 73€ for them to come to pick me at the airport. How should I know that they aren't located at the airport? How should I know where to go? Where is the customer experience to tell me where I am, where I should go, the zero waiting time tolerance...? Very dissapointing! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LISBON, PT - Reviewed by PAULO - 20 December 2023
" Straightforward and fast check in and check out "
" Straightforward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PAULO - 17 October 2023
" Straightforward simple easy "
" Good experience not first time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ARSENIO - 16 September 2023
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by SOUAD - 15 September 2023
" Very positive experience throughout "
" Very good experience with Berent. Easy and smooth process throughout our rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by KELLY - 15 September 2023
" Perfect! All the important information for the client was clear and directly "
" It was amazing! This place very clean the staff was very professional. I can highly recommend them! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PAULO - 10 September 2023
" Easy pick up and dropped off, no time lost very professional "
" Straightforward no delays "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOHN - 03 September 2023
" No problems, rented a car for Portugal holiday, fair price and great shuttle service from and to the airport. "
" Good shuttle service from and back to the airport, not too long waiting, decent car, no issues. Remember to wash the car before return if you don't pay the extra for the service. Luckily we checked the details before we returned. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by AZAD - 29 August 2023
" I booked that car from you and I paid for everything including insurance but when I went to pick up my car they charged me extra for them insurance. "
" I was waiting for them to be picked up at the airport they attended after 45 minutes which I suppose to pick my car at the airport. They also extra charged me for insurance. So unprofessional "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CALIL - 07 August 2023
" Totally disappointed the staff did not pick up from the airport and requested an extra € 70 to pick me up from the airport . I had to book q new car from different company sand still waiting to my refund. "
" Totally disappointed the staff did not pick up from the airport and requested an extra € 70 to pick me up from the airport . I had to book q new car from different company sand still waiting to my refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by STEVE - 27 July 2023
" Quite frustrating in the end, and more expensive in total than other options (not to mention time waiting at pick up/drop off). "
" I should have read the reviews first. Waited over an hour for our car (at least). Charged an addition £170 for using a visa debit over visa credit card. Had to fill the oil myself on my first journey as the warning light came on 10 mins into the journey. Drop off had to wait 30 mins to be served as the system was down. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 6
LISBON, PT - Reviewed by CHLOE - 02 July 2023
" Good value but misleading about "airport pick up" and very difficult to find the pick up spot. "
" Our driver from the airport to the rent facility told us he hates Black people. So that was extremely uncomfortable. The rental was extremely affordable the credit card hold was unnecessarily high. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 9