AUTO EUROPE BEZIERS, FRANCE Car Rental Reviews

BEZIERS, FR - Reviewed by SOUREN - 07 September 2025

" I was supplied with bi fuel car It would been useful to had a service book "

" helpful staff "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BEZIERS, FR - Reviewed by GEOFFREY - 13 August 2025

" Helpful. We regularly rent cars in France and have found as we do not take the damage waiver surcharge in return the staff look for impossible to see tiny scuffs. We are now aware of this and scrutinise the vehicle at hand over. The companies ask us to take photographs but the scuffs are so small they are invisible on a photograph. This seems to be a new practice with other hire companies who will will not use again. "

" Friendly helpful staff. Easy return. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BEZIERS, FR - Reviewed by MARGARET - 05 July 2025

" Would think twice before using Enterprise in preference to other supplier "

" Usually find Enterprise very good but on this occasion disappointed. Air conditioning on first car Not working but no replacement immediately available. Had to return to airport next day to be told replacement vehicle (Clio) although new had a warning anti-pollution note working coming on and bleeping frequently. Agreed to use this as didn't want to trail back to airport the next day as well. Clio was excellent apart from the frequent bleeping. Given concession of half a tank of diesel for our trouble. But picking up the original car with faulty air-conditioning in this heat wave handle satisfactory. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BEZIERS, FR - Reviewed by MICHAEL - 30 June 2025

" Only a helpful tip for us of a certain age is to include an idiots guide for all the driver safety devices fitted and how to turn them off. "

" Very easy and simple, exactly what you want after your flight. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by GREGORY - 08 May 2025

" Very easy to book car at a very competitive rare. Autoeurope staff were incredibly helpful. "

" Excellent rates. Car was exactly what I booked. Car was clean and in very good working order. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by RORY - 02 January 2025

" All very good, car, price and customer service "

" Good car price and customer service both at pick up and return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by JENNIFER - 12 December 2024

" A fairly new car was provided for a competitive price. "

" A good clean car was provided with an efficient drop off and return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by JOHN - 10 December 2024

" Very happy "

" Very good service and all went very smoothly. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BEZIERS, FR - Reviewed by BRIAN - 01 November 2024

" The procedures and lack of staff time involved in managing the customer experience undoubtedly caused problems in this instance. I'm sure not a typical experience at all. Bmcd. "

" Car exterior was filthy. Subsequent pictures did not reflect pick up condition but not a deliberate attempt to mislede. Something had occurred between picture taking and pick up. Sell of tobacco. Subsequent claim for damage is not viable. I hit nothing. Counter staff alone and obviously under pressure. Tried to sell insurance I already had taken out?? No pickup handover and no one to receive car feedback on return. Pick up staff polite but no handover at all. Mistified at process seemed that customer interaction was avoided. Regards. Bmcd "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 2
Condition of the Vehicle: 2

BEZIERS, FR - Reviewed by ANDREW - 17 October 2024

" All fine, apart from the fact that the deposit of 1000 euros has yet to be credited back to my account (see above) "

" Straightforward hire, good vehicle, clear information about the small amounts of damage. HOWEVER... the deposit of 1000 euros has yet to be credited back to my account, 13 days after the deposit was taken and four days after the drop-off. It's still showing as a 'pending transaction' on my bank account. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BEZIERS, FR - Reviewed by NEIL - 06 October 2024

" One of the best rentals we've had!! Even got a free upgrade! "

" Much better than Hertz/Thrifty/Dollar! "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BEZIERS, FR - Reviewed by ALISON - 04 October 2024

" The counter staff were inefficient and I have now been charged £400 for damage with no details- the car had no damage - I have photos - they are not responding "

" I have been charged for damage to the vehicle but have been given no details despite calling to request this - there was no damage to the vehicle!! There was no advice that I would be charged & no detail of what they are suggesting is wrong "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by GARY - 27 September 2024

" The car was returned without and damage whatsoever and I am appalled by the charge made. I will be following this through until I receive a full refund. "

" You charged me €70 to clean some dust from the floor of the car which is a complete scam and I have sent a complaint "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 5

BEZIERS, FR - Reviewed by PAUL - 18 September 2024

" See above. "

" We had to wait in a queue for an hour and forty minutes to get the car. There was one guy on the desk , dealing with a long queue of customers. He was ok but clearly the desk was massively understaffed for the number of customers arriving. When it was our turn there wasn't a car available and we had to wait another 20 minutes whilst one of the recently returned vehicles was quickly cleaned. Having landed at 10.15am we should have had plenty of time to pick up the car and get to a supermarket before the local half day closing. As it was, we didn't get the car until 1pm which left us with a mad dash to the nearest store before it closed at 1.30pm. Once we got the car to where we were staying, it started showing an overdue service reminder which came on each time we started the car. This was a bit irritating but the car itself was otherwise fine. Altogether it was not a very happy experience picking the car up, and was ultimately extremely stressful, hence the low score. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BEZIERS, FR - Reviewed by DAVID - 16 September 2024

" Experience was very positive. "

" Very efficient at pick up and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by MATTHEW - 16 September 2024

" Very satisfied "

" Very refund and professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by MIKHAIL - 06 September 2024

" One comment is on full tank rule: I got the car with half tank and it was difficult to get it back with half tank. So in the end I probably spent 10 euro more on petrol than necessary. Full to full tank rule needs to be followed. "

" Everything went very smoothly both at pick up and drop off. No paperwork, no form filling. Very convenient, especially when travelling with kids. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by NEIL - 06 September 2024

" Always use autoeurope try and avoid hertz, dollar thrifty (same company) as we've had several bad experiences. "

" Pick up was easy and swift, however drop off was the complete opposite. We were 2 nd in queue waited 15 minutes for staff to appear. Guy behind desk refused to inspect our vehicle because other people were waiting. We asked for someone else to... he said they were too busy cleaning cars. Refused to get manager!! We finally found her and she checked car in 2 minutes. "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 9

BEZIERS, FR - Reviewed by STEPHEN - 28 August 2024

" Helpful polite staff. Prompt service "

" No issues at all "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by OLIVIER - 20 August 2024

" We were very pleased with the value for money offered by Auto Europe. "

" We were very pleased with the pick up and drop off process and the condition of the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by JULIA - 19 August 2024

" A good choice for car hire. "

" Good professional staff. Car was clean and well prepared. All information provided was accurate. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by COLIN - 14 August 2024

" Staff friendly and efficient, car fine. Just that little lack of flexibility in dealing with a customer's needs. "

" Given the seasonal high price of the rental, I was sorry to be told, when I asked to return the car back 3 hours later than the original time, that I would have to be another full day's rental. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by RICHARD - 09 August 2024

" As above "

" Very efficient experience from booking though to pick up and drop off. Car was clean inside and in good condition with only minor scratches. Perfect size for four adults and carry on luggage. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by THOMAS - 07 August 2024

" Booking, and collection was excellent but then after dropping car off receive an email saying that car has been damaged! Photos in email show some sand in the footwells of rear seats, this is not damage! Very unfair to then be charged nearly £100 for this! Responded to email but still have not had a response back, very poor "

" Booking, and collection was excellent but then after dropping car off receive an email saying that car has been damaged! Photos in email show some sand in the footwells of rear seats, this is not damage! Very unfair to then be charged nearly £100 for this! Responded to email but still have not had a response back, very poor "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by JENNIFER - 07 August 2024

" Very positive experience overall. Good quality vehicle, friendly staff. "

" Information about where and procedures for drop off wasn't given verbally by staff and wasn't clear in the voucher package. The form to be completed on return wasn't mentioned but I found it when searching for any return information. It would have been much easier if communicated when picking up. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by STUART - 06 August 2024

" See above "

" You held on to the deposit far too long. Also I received an account from Thrifty in excess of what we paid. It caused confusion. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BEZIERS, FR - Reviewed by ROSS - 05 August 2024

" Unreasonable cleaning charges applied. "

" Unreasonable cleaning charges applied "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by MOHAMMAD ADIL - 27 July 2024

" Very good . Nice staff at airport . But I need my deposit returned now ! Thanks M. Adil Ali "

" Still waiting for my deport to be returned €250. !!! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by JENNIFER - 27 July 2024

" I wanted a reasonably priced car for short journeys, shopping and ease of parking. Alamo efficiently provided a car. "

" Very efficient service. Price was competitive l. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BEZIERS, FR - Reviewed by LYNNE - 19 July 2024

" Very good "

" Brand new car. Very efficient service at desk "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by PHILIP - 19 July 2024

" Overall OK with some little negatives "

" We had booked to pick up the car the day before (day we landed) but after a chat with Auto Europe/Thrifty they could not guarantee the desk would be open after 17:30 and our flight landed at 16:25 and confirm that our car would be available the next day if we were too late to collect. So we cancelled our booking and rebooked for the next morning. This meant someone had to take us from where we were staying to the airport which was frustrating. The car was perfect though a bit dirty (outside). "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BEZIERS, FR - Reviewed by NIGEL - 15 July 2024

" Customer service only work certain times / days but there is no hesitation in having phone lines available to take the customers money. Once you have that its an uphill struggle to resolve issues. "

" They refused to check the car on return and that charged my card without authorisation for the whole hire fee and did not apply the prepaid voucher. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 8

BEZIERS, FR - Reviewed by MELANIE - 14 July 2024

" Professional, prompt and friendly service. Spoke excellent English. Very good car. "

" Professional, prompt and friendly service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by RAYMOND - 09 July 2024

" See above. I would have liked to have entered my Enterprise membership number for the rental period. "

" I am an Enterprise Plus Member and I would have liked to entered my membership number : FRS6MS4. Can you do this for the rental period 28.6.24 until 6.7.24 ? "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by MICHAEL - 08 July 2024

" All good. "

" Quick and easy "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by JONATHAN - 07 July 2024

" Easy pickup and drop off "

" Staff were very efficient. The car was a bit scruffy on the bodywork "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BEZIERS, FR - Reviewed by ANDREW - 06 July 2024

" Great, only concern is I have been charged twice. Deposit and then the fees for insurance "

" Great, only concern is I have been charged twice. Deposit and then the fees for insurance "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by LISA - 30 June 2024

" Such a lovely and helpful man at the desk in Béziers "

" Efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by JAMES - 29 June 2024

" Seamless. "

" Excellent customer service. Car in very good condition. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by JULIE - 26 June 2024

" Great staff great service very helpful and friendly and efficient Always a pleasurable experience "

" Always a pleasure Great staff very helpful and welcoming Have been hiring cars from Beziers Airport for at least 10 years "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by MICHAEL - 26 June 2024

" Have used for years. Usually great prices. However, the same car cost me 50% less 4 weeks ago. "

" Good service at airport. Car in great condition. Served quickly. Only black mark is that keys handed back to staff and still waiting for return condition of car to be approved 3 days later. Not very inspiring. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 9

BEZIERS, FR - Reviewed by STEPHEN - 26 June 2024

" First class service I will definitely use again "

" Excellent customer service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by JONATHON ROSS - 25 June 2024

" Very good service all round "

" Everything went smoothly from the booking to picking up then car and returning it. Would definitely use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by ANDREW - 25 June 2024

" Very efficient "

" Very efficient staff member explained everything we needed to do "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BEZIERS, FR - Reviewed by ANGELA - 20 June 2024

" I've hired numerous cars in the past and this experience was by far the worst. "

" Firstly we were told we would receive an email with photos of existing damage on the car, however to date I've never had that email (and I've checked all inboxes). The main issue for us was that the tyre pressure warning light was on as soon as we left the airport. Therefore we returned straight away, having to queue all over again, to inform staff of the problem. The tyre was inflated and we were told there wouldn't be any more problems. We didn't drive many miles during the hire period, but had to inflate the same tyre twice when the warning light appeared again. There was obviously a problem with this tyre (probably a slow puncture) and we shouldn't have needed to keep topping up the air. On returning the car I informed the staff of this problem and their attitude was extremely dismissive, commenting that "it's a common problem". The staff member didn't even make a note of the issue until I said that it wasn't normal for the same tyre to constantly need inflating. Warning lights are there for a reason! The time waiting in a queue to collect and even drop off keys was ridiculously long and very uncomfortable as no air conditioning. Also the signage at the airport for the car hire return is extremely confusing. Whilst there is very small writing to indicate which barrier to use, the same barrier has 'NO ENTRY' signs on it. Isn't that a clear contradiction? As we were not given any guidance on how to access the rental return parking area, we ended up on the wrong car park as this seemed to be the only option. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 4
Condition of the Vehicle: 5

BEZIERS, FR - Reviewed by ELSA - 15 June 2024

" very good price and cover from auto europe and excellent service in france from thrifty "

" good reception and return service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by MARTIN - 15 June 2024

" Excellent experience . The car was in good order , the service was excellent and staff very helpful. "

" The staff were very helpful and cheerful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by ADRIAN - 25 May 2024

" No complaints whatsoever "

" An excellent service throughout "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by SHAUN - 18 May 2024

" , "

" All very smooth no issues "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BEZIERS, FR - Reviewed by GEORGE - 04 May 2024

" Overall a happy customer "

" Good value for money "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by STUART - 29 April 2024

" This was as good and efficient as you can expect. "

" Hertz counter was quiet and everything was ready as agreed. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

BEZIERS, FR - Reviewed by PATRICIA - 22 April 2024

" As before "

" Very helpful staff and nice car "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by GARY - 15 April 2024

" Overall experience very smooth and seamless "

" Very friendly staff at the counter "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by NEIL - 01 November 2023

" Excellent "

" Excellent all round "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by KERINA - 25 October 2023

" Bad. As above. I have already registered my complaint with Hertz and Auto Europe and neither company has bothered to make contact. Very bad experience "

" Bad. Vehicle dirty inside, 7/8 full. Unable to get it checked on drop off and still unable to get a receipt. "

Value for Money: 2
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 4

BEZIERS, FR - Reviewed by DAVID - 19 October 2023

" All went well. However, it is when things go wrong that a true impression can be formed. "

" efficient and no issues with car. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by JULIAN - 29 September 2023

" All went well. good communication and competitive prices. "

" All went smoothly. Could have done with more staff initially as everyone comes in off the same flight. However waiting times were acceptable, as we were near the front of the queue. Would be a good idea to have a separate 'drop off' queue. If a flight had just come in it could be a long wait otherwise, just to drop off the keys. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BEZIERS, FR - Reviewed by IRENE - 27 September 2023

" It was straightforward to get the car hire organised. "

" It could have been a bit clearer as to where the car was parked for collecting it and also indication of how to get back into the car park at the airport "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by SCOTT - 27 September 2023

" My comments on you are unfair but the whole experience has left a horrible taste and I'd never recommend either firm, as nobody has bothered to respond "

" Hertz asked me to take pictures of damage to the vehicle, which on one side was extensive. The whole passenger side was scraped, including the front alloy. On return, they charged me for a damaged wheel (450 euros). I have pictures I took to refute that claim and have passed it all on, with no response. This is theft, and fraudulent on their behalf "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 2

BEZIERS, FR - Reviewed by NEIL - 26 September 2023

" Have used Auto Europe many times always give great cost comparisons "

" Returning the car there was no agent available... we waited 15 minutes, but had a plane to catch. Subsequently we received an email stating we had scratched the rear bumper, which we had not! Hertz have failed to provide photographic evidence and took over 3 hours to check the car, during which time it could have been damaged by a third party. VERY UNSATISFIED "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 4

BEZIERS, FR - Reviewed by ROGER - 26 September 2023

" Smooth polite & hassle free "

" Smooth polite & hassle free "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by PAUL - 25 September 2023

" No report on condition of car provided. Car was inferior to the one booked. Attempt being made to charge me 135 Euros for pre-existing very minor damage. Thankfully I have photographs to show pre-existing damage when I received the car. "

" No report on condition of car provided. Car was inferior to the one booked. Attempt being made to charge me 135 Euros for pre-existing very minor damage. Thankfully I have photographs to show pre-existing damage when I received the car. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BEZIERS, FR - Reviewed by ALEXANDER - 21 September 2023

" Very handy "

" Very handy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by GENISTA - 20 September 2023

" Easy to book and helpful info before departure. However by booking early we paid 333.00 GBP more than we would have had to if we had booked a month before we left which I feel is extoritonate. "

" We ordered a manual car and were given an automatic which we weren't told about when getting the keys. It was also a hybrid car which we are not familiar with and did not want as we would then have had to keep looking for charging points. No one explained how to use the car. They did swap it for a manual petrol car but it was smaller than we had paid for and had not been cleaned but they said that was all there was. "

Value for Money: 3
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by MARCUS - 17 September 2023

" Appalling from start to finish. I will never use you again and will make sure that none of my friends or family have the misfortune of experiencing car hire through you. Good riddance! "

" Having unfortunately missed our flight we found you to be incredibly unsympathetic and and inflexible to our situation. Being charged double to change our pick up location and not being offered any help in what was a very stressful time was unacceptable. Communication with you was impossible during the day and when I did finally get through I was met with a representative who was uncaring and unhelpful. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BEZIERS, FR - Reviewed by ALLAN - 16 September 2023

" No complaints at all! "

" This score is as much to do with the airport (Beziers - tiny) as much as Hertz. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by ANNABEL - 14 September 2023

" Customer service not helpful about deposit. "

" Very unhappy about the deposit of 750€ being charged and still not reimbursed 5 days later. I took out extra insurance with you to cover any excess. This is unreasonable and I will choose a company that ring fences the deposit next time. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 5

BEZIERS, FR - Reviewed by BRIAN - 12 September 2023

" All in all pretty good. Auto Europe seem to be regaining their competitive price edge again. "

" Not bad at all. Bit slow on collection, but a good car, nice staff and a pretty good deal. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by CARL - 11 September 2023

" Very good "

" Very easy and good value for money for my first ever car hire experience . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by GRAHAM - 30 August 2023

" Address and phone number was old as incorrect and took over 30 minutes to find the correct address. It was no where near the railway station1 Car was not ready at the expected pick up time. It arrived over 1 hour late and then had to be cleaned making it 1 hour and 45 minutes late. "

" Address and phone number was old as incorrect and took over 30 minutes to find the correct address. It was no where near the railway station1 Car was not ready at the expected pick up time. It arrived over 1 hour late and then had to be cleaned making it 1 hour and 45 minutes late. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BEZIERS, FR - Reviewed by STEPHEN - 25 August 2023

" Easy experience "

" Generally happy with the experience but am unsure as to why I've been charged an additional £88.96 since returning my car. I had not been informed about this extra charge and would like it refunded or an explanation. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by SARAH - 22 August 2023

" See above "

" It could not have been better and I was surprised when booking how competitive the Hertz price was "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by ROBERT - 13 August 2023

" Overall it was very good in (almost) all respects. "

" The receptionist was very helpful and efficient and the car was ideal for us (except for a melted chocolate in the door pouch). "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by KERINA - 10 August 2023

" Liked staff, good car, well kept. "

" Very good! Staff great and service good for car rental which is often a nightmare.. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by DOUGLAS RENNIE - 25 July 2023

" Speedy collection and drop off. Got the car type we wanted without having to argue over the definition as we had to do with other companies. "

" It was better having an employee inside the building and another one outside with the cars. Good improvement. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by STEVEN - 21 July 2023

" Ok - just unhappy with Hertz "

" Additional cost of fuel at the end although we returned with a full tank. Very unhappy. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 4
Condition of the Vehicle: 8

BEZIERS, FR - Reviewed by IAN - 06 July 2023

" NA "

" The car was picked up in a shaded area. When I got the car into the sunshine I noticed a small scratch on the door. I photographed this immediately. On returning the vehicle, no Thrifty Staff were available on site for me to explain this to. Subsequently Thrifty have tried to charge me 200 Euros for the scratch, which I am disputing. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 8

BEZIERS, FR - Reviewed by JOSHUA - 04 July 2023

" Loved how easy it all was. "

" This was super easy. No cost surprises. Thank you! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by DAVID - 21 June 2023

" Very happy with the rental arrangement. "

" Everything went well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by GRAHAM - 14 June 2023

" Good support from AutoEurope team to make contact with Hertz on a Bank Holiday Sunday to change my booking. Much appreciated. "

" Great flexibility to change booking within 48 hrs of pick-up at no cost. Much appreciated even though it was initially difficult to contact anyone at Hertz and I needed support from Auto Europe to do this on a Bank holiday Sunday! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by JONATHAN - 04 April 2023

" Considerably better than the Hertz affiliated rental companies based at Beziers airport. "

" Going through the rental arrangements and paperwork outside in car park rather than indoors at the counter was not ideal, particularly as there were several people to deal with before us. Apart from that all was good - "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 9

BEZIERS, FR - Reviewed by STEPHEN - 30 January 2023

" N problems at all, car was a free upgrade and the service was thorough and professional. "

" Prompt and efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BEZIERS, FR - Reviewed by PERCY - 30 November 2022

" Very happy "

" Excellent service - courteous reception "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by JONATHAN - 06 October 2022

" You're allowing companies that rip off customers to operate via your portal. "

" I rented a car on 30th Sept and received my receipt. Firstly, when I picked up the car, I had just driven out of the car park then saw that the fuel tank was only 3/4 full. I had been instructed to return the car with a full tank, so I took a photo of the fuel gauge and emailed it straight away to BZE50@hertz.com. I had no reply from them since then. I sent Hertz the photo to prove that it was taken just after the car was picked up, not hours after, so it's not possible that I used up a 1/4 tank of fuel before taking the photo. In the email I said I would not return with the tank full, but I did in the end return it full as I didn't want to be charged extra for fuel, then I planned to complain about the issue. When returning the car there was no-one at the office at Bezier airport to talk to, even though we arrived within the opening hours shown on the door (11am on 3rd Oct). I've asked Hertz to refund for the quarter-tank of fuel that we put it. It's completely wrong for them to rent the car with a 3/4 full tank then expect it to be returned full. Secondly, on the receipt, I was charged 33.42 euros plus tax for fuel (carburant) even though the vehicle was returned with a full tank. I've also asked them to refund this amount. I sent the above information to Hertz days ago and have received no reply. Regards Jon Wyatt "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 7

BEZIERS, FR - Reviewed by SAMANTHA - 02 October 2022

" It was all a very easy and clear process and we would hire a car from here again. "

" They were very friendly and professional. We got our car without any hassle or complications. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by PAUL - 30 September 2022

" Easy booking experience "

" My experience in general was very good. However, my only critical comment is this : although the vehicle in general was very clean, the INSIDE of the windscreen glass was not. There was a thin film of murk which impaired visibility when the angle of the sun was low "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BEZIERS, FR - Reviewed by KATHARINE - 27 September 2022

" At present - I am too angry to comment. Thrifty/Hertz are scammers - exploiting people out of money. They no doubt won't make the repairs (particularly as we were told that there were 14 damage marks to the vehicle on collection) and will then continue to charge all future renters. Beware! "

" Thrifty have charged me £196 on return to the UK for a scratch on the wheel hub cap which was there on pick up. We even photographed it on collection. I now have to wait up to 10 days for them to respond to my email concerning this. It also took over an hour to collect the car as there weren't enough staff on the desks. They don't give you a sheet to check the damage against, instead they send you some unintelligible photographs by email. I will never rent with Hertz or Thrifty again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BEZIERS, FR - Reviewed by JENNIFER - 23 September 2022

" Excellent "

" All went very smoothly and the car was in very good condition compared to previous Enterprise rentals. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by MARK - 16 September 2022

" At one point this last week I have 3 car hires due to issues with EasyJet but Auto Europe have been as helpful as they can be. "

" Having received an email to complete the Avis Digital check-in to speed up the process, which i did at the airport, the whole process was repeated at the desk. Due to our poor French and her poor English, we it was not clear why the info uploaded into the App was not available. The Avis office closed at 5pm so it was key drop-off "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 5
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by ELSA - 10 September 2022

" good quality all round and decent price "

" none "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by REBECCA - 17 August 2022

" Not great. On way to France our flight was slightly delayed. I rang Europcar to ask if we could pick up the car after 5.30- but they said no. we would have to rebook another car for the next day at a extra full cost. Surely flights are delayed all the time - why is there no contingency for this? "

" The car rental was fine until it came to dropping the car off. There was noone there to check the car even though it was in office hours. We waited for 15 minutes at the office in Bezier airport and then had to drop the keys off in a box. Since returning from France we have had a message to say that the wheel trim has been scraped and they have threatened to charge £652 to replace it. Firstly, the wheel trim photo showed no scratch whatsoever and secondly a replacement wheel trim costs £27 on the citroen website so we are very annoyed by the ridiculous threat of taking our deposit. On trust pilot there are many many complaints that hertz at Bezier airport have ripped them off for one reason or another. (https://uk.trustpilot.com/review/www.hertz.fr) This has been very stressful and upsetting especially when we had checked the car over and were sure there was no damage at all to it. We do not believe that we owe any money and especially not the amounts which Hertz are demanding. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by STIJN - 01 August 2022

" Smooth process "

" Very friendly staff at Beziers Airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by STEPHEN - 29 July 2022

" Friendly and prompt service, no waiting time needed. "

" Car had a small dent by wheel arch on passenger door Identified in advance) but it did then make a clunky noise each time the passenger door was opened. The noise was reported to counter staff and didn't need any action taking. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BEZIERS, FR - Reviewed by JENNIFER - 09 July 2022

" Very easy to book the car and a good experience. "

" This was the best experience I have had of hiring a car with Hertz. An almost new car was provided which was not a basic model. The staff were helpful and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by BRIAN - 06 July 2022

" . "

" Everything went fine up to my return of my hire car at Beziers, I returned my car to the counter in Good time as arranged. The woman at the desk couldn't git rid of me quickly enough and wouldn't check the car over for damage. I knew there was no damage so I left. However, I have received a notice of damage which I have refuted with them and I haven't had a reply. I was insured through Autoeurope "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BEZIERS, FR - Reviewed by RONALD - 04 July 2022

" As above. "

" Wrongly charged for late return of car when car was returned on time with a photograph to prove that the key was deposited into the key deposit box by the due date and time. The car hire office was not yet open so the car key was unable to be returned to the car hire office. We had a plane to catch and could not delay passing through customs to wait for the office to open ! This issue is a great pity as the office service and car provided were to our expectations - the Renault Captur was not as much a let down from the Peugeot 2008 as we expected ! We have been provided with a Captur in the past and it was decidedly "tinny" and underpowered. Car rental prices are now extortionate compared with our previous experience and It is obvious that customers are being exploited to recover lost revenue during Covid - a 250% increase in pre-Covid prices in my experience. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by JENNIFER - 07 May 2022

" Car was economical and reliable. Quick pick up and drop off. "

" Car exterior was rather dirty but inside clean. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BEZIERS, FR - Reviewed by MRS - 25 April 2022

" Everything worked well. however I had never driven a hybrid before so it was a bit confusing as there were no instructions. "

" Everything worked well. however I had never driven a hybrid before so it was a bit confusing as there were no instructions. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by CHRISTOPHER - 05 December 2021

" It was excellent, no issues at all. "

" The service was excellent. And conducted in english for my benefit, because I am not fluent in french. The pick up was quick - over the years I have become used to long waits with every provider - but it seems Enterprise have speeded up their process. The car was excellent, in perfect condition, and a pleasure to drive. The drop off was speedy - hardly any wait. Electronic contract - very efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by JENNIFER - 09 November 2021

" Not a good experience with Hertz but I have used Autoeurope with Europcar which has always been positive but unfortunately they were not open on the day I travelled to France. "

" Very slow counter service on collecting car. The second day of a three week hire a warning light came up when I was on the motorway at night to say the tyres were underinflated. I had to check the tyre pressures which wasted a lot of time and one was definitely under inflated. There was not a puncture as after reinitialising there was no further problem. I tried many times to telephone the agency at Beziers airport but nobody picked up the phone. There was no clear email address to contact either. On returning the car I had to use the key box although the agency was supposed to be open. "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 4
Condition of the Vehicle: 6

BEZIERS, FR - Reviewed by FRANCIS - 01 November 2021

" Easy to use. "

" Friendly & helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BEZIERS, FR - Reviewed by BRUNO - 15 October 2021

" O.k pleasant enough staff but had to wait around 40mn as there was a queue and only one staff. Overall very average . "

" Car damaged everywhere and not particularly clean inside. In fact gave it back cleaner than when I picked it up. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 2
Condition of the Vehicle: 3

BEZIERS, FR - Reviewed by GREGORY - 15 October 2021

" Always good customer service. "

" Normally Hertz are very good. However I had booked a manual drive car but when I arrived I was told there were only automatic cars avaialable. I insisted and eventually they gave me their last manual car which hadn't been completely cleaned. The car had a scratch on the sidewhich wasn't recorded. I reported the scratch and was told take a photo, which i did. When I gave the car back they didn't want to inspect the car and simply asked for the keys. I have had a good experience with hertz before and always had a good service from AutoEurope. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 6

BEZIERS, FR - Reviewed by DAVID - 07 October 2021

" We were upgraded foc as booked car not available. Service great all round. "

" Staff friendly and helpful at pick up and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by GILLIAN ALISON - 05 October 2021

" All fine and efficient "

" All easy "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by ZOE - 30 September 2021

" I thought everything was easy from the booking to picking up the car to returning it and was impressed with the efficiency of Europcar on the return. "

" The only issue that I had was the car which I didn't enjoy. The Europcar staff said that they would give me an automatic for the same price and this didn't transpire. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by JENNIFER - 29 September 2021

" Good reliable almost new car which was clean. "

" Good car provided. No safety package eg. Warning triangle and yellow jacket in car at start of hire. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BEZIERS, FR - Reviewed by ALISTAIR - 29 September 2021

" Err "

" Condition of vehicle would have been 10 except inside windscreen was very dirty and screen wash not filled up "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BEZIERS, FR - Reviewed by STEPHEN - 27 September 2021

" See 3 above "

" No documentation to condition of vehicle (scratches) was provided. No level of fuel was provided. I was asked and rushed to sign a document without reading because the queue stretched out of the door. Return was a key drop even though it was 13:15 "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 6

BEZIERS, FR - Reviewed by MARK - 23 September 2021

" We always use Auto Europe and would not use anyone else when renting in France, Italy and Spain "

" The staff were excellent at Alamo, the whole process was smooth and the agent spent time with us checking the vehicle. The petrol was only 5/8 full and the clutch already poor for a 13,000k car but overall very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BEZIERS, FR - Reviewed by PETER - 10 September 2021

" All good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by E - 03 September 2021

" fine "

" delayed at airport due to covid test, no car for me at Hertz only available were automatic declinedas I ordered manual only after over an hour in an empty rental office I took a just returned C4 manual no paperwork - key only on return, no staff present to log a complaint deposited key in safe box "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 9

BEZIERS, FR - Reviewed by GAVIN - 02 September 2021

" Very happy with car "

" On return of vehicle staff not very helpful "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 2
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by TOBY - 30 August 2021

" Couldn't be better "

" Quick and easy pick up at the airport. Car in excellent condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by ROBERT - 06 August 2021

" OK "

" Everything was OK but I thought it was an expensive rental "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BEZIERS, FR - Reviewed by KERINA - 03 August 2021

" Ok, not brilliant due to expense "

" Expensive and corner market in Beziers. Car ok. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BEZIERS, FR - Reviewed by GRAHAM - 30 July 2021

" Easy to book, competitive price "

" They were very professional and helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by ALEXIS - 27 August 2020

" Booked online Checked details closer to the time over the phone Am already using Auto Europe again for another future booking "

" Counter staff very helpful Knew my flight number and kept my car when flight delayed "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by LYNN - 23 August 2020

" Lovely service makes a great start to our holiday! "

" Pick up in Beziers Airport was very friendly and efficient. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by ANDREW - 03 August 2020

" Easy to book, pick up and return. Staff on return excellent as they found and returned lost bank card. Thankyou. "

" Hire company fine. I chose the fiat 500 for cost reasons and we only needed a small car. Horrible little car. Poor fuel economy. Poor pulling power. Jerky traction - 3 cylinders. Clear roof with full sun is a disaster - had to block with newspaper. Reversing icon couldn't be seen because steering wheel is in the way. 4 seats? Joke! Front seats too narrow for ordinary backsides - uncomfortable. So hire company great, car a joke! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by MICHELE - 22 July 2020

" I'm a repeat customer and usually find the prices of AutoEurope to be lower than competitors. "

" The car was great and brand new. However we almost got charged a £100 cleaning fee for what a quick vacuum of the floor wells would have sorted, keep in mind that rentals are always cleaned anyway; there was no rubbish, bottles, papers or anything else left in the car! Luckily I was able to talk the agent into waving the fee after a few minutes of trying to pick small bits off the floor with my hands. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by DAVID - 13 July 2020

" Our flight was cancelled by Ryanair and I phoned to cancel booking. Heard nothing so emailed only to be told by email that I couldn't cancel at this late stage. I disagreed by another email but have heard nothing back at all - no return answer at all. I should at least be refunded all but 48hours from my email. I realise its not car hire fault that Covid occurred but if our government wont allow travel that's not my fault. I feel totally disgusted with Auto Europe and would never use them again "

" Our flight was cancelled by Ryanair and I phoned to cancel booking. Heard nothing so emailed only to be told by email that I couldn't cancel at this late stage. I disagreed by another email but have heard nothing back at all - no return answer at all. I should at least be refunded all but 48hours from my email. I realise its not car hire fault that Covid occurred but if our government wont allow travel that's not my fault. I feel totally disgusted with Auto Europe and would never use them again "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BEZIERS, FR - Reviewed by JENNIFER - 30 May 2020

" Due to Covid19 UK and France being in total lockdown not able to travel. Full prepaid fees retained and not returned. This is not due to Europcar who suspended their cancellation policy BUT Autoeurope whom have decided to retain all funds paid with no recognition of the unprecedented situation. I will NOT use Autoeurop again. Book direct only. If I had I would of received my funds back. "

" Not had any due to Covid "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 5

BEZIERS, FR - Reviewed by MICHAEL - 13 April 2020

" Very disappointed "

" As you should know, we were unable to collect the car because our flights were cancelled and no refund was possible. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BEZIERS, FR - Reviewed by LESLEY-ANNE - 17 March 2020

" Easy booking and able telephone if needs be. "

" Customer service was excellent. Couldn't rate the staff highly enough. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by JUDITH - 04 March 2020

" Good car but fuel level problem again "

" Fuel tank was only 3/4 full so had to return to office to get contract changed. Got my upgrade as promised after the same problem last visit. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BEZIERS, FR - Reviewed by JENNIFER - 03 March 2020

" Will definitely use again. "

" New car provided with excellent pickup. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by ROBERT - 04 February 2020

" No issues although surprised I got cheaper rates booking a few days in advance rather than several weeks in advance. "

" No issues "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BEZIERS, FR - Reviewed by DAVID - 04 February 2020

" Excellent "

" Always a good price and excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by NICHOLAS - 19 November 2019

" . "

" . "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 8

BEZIERS, FR - Reviewed by JENNIFER - 18 November 2019

" Overall a good experience. "

" An almost new car was provided but Europcar had forgotten to put a breakdown pack with the triangle and yellow waistcoat in the car. Due to work on the carparks at Beziers airport by the time I went back to the office they were closing up. The Europcar agent told me that he had no triangles left. When I mentioned that one is required by law and he could see that I did not wish to leave without one he suddenly found one on his desk. This all took extra time. There was a very helpful female agent on returning the car so this was a smooth drop off. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by PAUL - 16 November 2019

" Good value for money, excellent cancellation terms "

" Excellent staff, no surprises, quick at the counter. Did not receive email with vehicle condition "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BEZIERS, FR - Reviewed by QUENTIN - 05 November 2019

" See above "

" We had the most terrible experience with your car hire company, when we arrived at the office it was shut so we had to stay the night in Beziers and the next morning we went to the car hire office and they told us they had given our car away. We waited until 4pm when finally we were given a car but not the right car a much smaller one. This service was a disgrace. We will be escalating this complaint until it has been properly recognised. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BEZIERS, FR - Reviewed by SHEILA - 30 October 2019

" I was relieved not to get a "hard sell" about extras such as more insurance or fuelling. It is always with some anxiety I approach a rental car desk due to previous experiences of being misled - that did not happen here at all, I would definitely use again. "

" At the collection desk (in Nimes) I was helped by Hakim who went above and beyond to help me, he was excellent and very professional. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BEZIERS, FR - Reviewed by DOREEN - 28 October 2019

" The car was new and low mileage and clean inside and out. Unfortunately due to freak weather conditions my car leaked water and the seats were soaked. But this was no fault of Enterprise "

" All of the staff were very helpful. For the pick up there were 3 members of staff available it was quick and efficient. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by CHRISTOPHER - 28 October 2019

" Car great Annoyed on being charged for fuel as car was not full on collection - I took a photo "

" When collected, the car was not full of fuel (approx 3/4)...we returned car with more fuel, but were still charged for filling up - disappointing... "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 6

BEZIERS, FR - Reviewed by ADRIAN - 26 October 2019

" A good experience - no problems at all "

" Excellent service "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by ANDREW - 22 October 2019

" As of the comments above, Europcar spoilt our holiday - this was not the fault of Auto Europe who I always book through and with whom I have never had a problem. "

" On arrival we found a number of scratches on the car not marked on the invoice, returned to desk, queued again and was told to take photos to be shown on returning the car. On return, a v.long queue and was told that I would have to wait at the back of the queue - approx. 1 hour - possibly missing my plane. The assistant was v.rude but eventually accepted the notes that I had made relating to the scratches and looked at the photos. Not a pleasant experience - the car should have been properly inspected in the first place and I should not have been made to suffer as a consequence. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

BEZIERS, FR - Reviewed by ROBIN - 21 October 2019

" Excellent. "

" Staff at Bezier were friendly and efficient. If only it was that good in San Fransisco. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BEZIERS, FR - Reviewed by PETER - 21 October 2019

" Booked on line and all seemed to go well, had message saying confirmation would be sent to my email. Never received an email, but money did go from my account. A few days later tried to ring 'Dollar Downtown' office where I had arranged collection, to check that all was well. Had extremely frustrating time listening to recorded messages and speaking to answerphones, before eventually being put through to a helpful lady who was able to confirm my booking was in place, I asked for email confirmation, but she said no bother as everything was in order. Two days later I went to collect the car at 11.00, there was no Dollar office at the location identified on autoeurope website, I tried to call to get help, but it being saturday, I only got recorded messages. I went back to my hotel where the french speaking receptionist made several calls on my behalf, and eventually we discovered that Dollar cars were managed through the Hertz office, which I had seen but it had been closed (french lunch time) so could not ask. Eventually I went back to Hertz at 2.30 when it had reopened, and from then on the rental went OK. I wasted half a day and was significantly stressed by this. The cause was the failure to send me a confirmation email telling me that I needed to go to the Hertz office, and not a Dollar one, and warning me that it would be closed from 12.00 until 2.00. "

" Booked on line and all seemed to go well, had message saying confirmation would be sent to my email. Never received an email, but money did go from my account. A few days later tried to ring 'Dollar Downtown' office where I had arranged collection, to check that all was well. Had extremely frustrating time listening to recorded messages and speaking to answerphones, before eventually being put through to a helpful lady who was able to confirm my booking was in place, I asked for email confirmation, but she said no bother as everything was in order. Two days later I went to collect the car at 11.00, there was no Dollar office at the location identified on autoeurope website, I tried to call to get help, but it being saturday, I only got recorded messages. I went back to my hotel where the french speaking receptionist made several calls on my behalf, and eventually we discovered that Dollar cars were managed through the Hertz office, which I had seen, but it had been closed (french lunch time) so could not ask. Eventually I went back to Hertz at 2.30 when it had reopened, and from then on the rental went OK. I wasted half a day and was significantly stressed by this. The cause was the failure to send me a confirmation email telling me that I needed to go to the Hertz office, and not a Dollar one, and warning me that it would be closed from 12.00 until 2.00. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by ANDREW - 18 October 2019

" We've used Auto Europe several times in the past, have always been happy with the service, and have recommended you to our friends "

" I'm happy to say "Very satisfied" to all the questions here, though I think a major factor in that is that Beziers is a very small airport, so everything is very convenient, and no queues at the rental desk, makin the rental experience quite enjoyable! The car we got was superb - a virtually brand new VW Golf (a group above what we had booked). The AVIS desk staff were helpful and friendly, and no hassle at all to deal with. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by CLAIRE - 13 October 2019

" Autoeurope were ok but as a third party couldn't really help "

" Booked a car in my name but forgot my driving licence so couldn't hire car, fair enough but agent quoted £560 for a weeks car hire. We declined . Alamo Uk were excellent in helping , cant recommend there service enough. Eventually hired a car through the Uk helpline at £180. Was appalled french guy had tried to rip us of by £400!!!! Unfortunately on second day we lost key, french staff totally unhelpful, told us to get recovery , no idea of how much it will cost and no support for recovery car. Was told they were going to charge us £1000. So unfriendly and unhelpful. Found key and was told we could get car, no help getting car, had to spend £15 taxi to retrieve car. In the meantime our card was used with out our permission for fuel????? No additional fuel in car. We were on holiday and this experience completely ruined our first few days, customer service was the worst and as a result I would never use or recommend Alamo to anyone "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by GEORGE - 12 October 2019

" No problems whatsoever. "

" Good service. Very pleased. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BEZIERS, FR - Reviewed by NICHOLAS - 11 October 2019

" Great value car rental, as always! "

" The car was some months old and was not very clean. However, it worked well and was cheap, so no complaints! "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 7

BEZIERS, FR - Reviewed by STEVEN - 10 October 2019

" Painless. Very satisfied, thank you. "

" Painless. Very satisfied, thank you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by PETER - 10 October 2019

" x "

" Only a little water in the windscreen wash reservoir at pick up. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 6

BEZIERS, FR - Reviewed by IAIN - 09 October 2019

" Auto Europe fine, Thrifty not so much "

" Considerable damage to car, near-side, front and off-side at pick-up. Emailed photos of vehicle to me from Thrifty showed no damage (these photos were taken in March). What was the point of sending photos that were six months out of date and showing no discernable damage? I took my own photos at pick-up and drop-off to ensure that there was no comeback on me. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 1

BEZIERS, FR - Reviewed by GRAHAM - 03 October 2019

" yes "

" Waited around 90 minutes before getting car. Very long queue and only 2 staff on the desk. Same on return so had to leave the key without having a member of staff to check the car. No problem with car, except like many others I had to return to the desk to report unrecorded damage before leaving the airport. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by FRANK - 02 October 2019

" Good. "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BEZIERS, FR - Reviewed by ELAINE - 01 October 2019

" It was a very easy booking process and represented excellent value for money. "

" I was really pleased with the service, the car provided was excellent and staff were pleasant and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by GREG - 30 September 2019

" Excellent - prompt & courteous service - no queuing !!! Free vehicle upgrade was and added bonus... "

" Excellent - prompt & courteous service - no queuing !!! Free vehicle upgrade was and added bonus... "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by PETER - 29 September 2019

" Overall good but reserve complete judgement for a week since past experience with other hire firms have resulted in miscellaneous charges after return to UK. But so far bexcellent service. "

" Originally booked with Europcar but they let me down at the last minute (chosen car unavailable). Booked with auto europe and picked up better model for same price from keddy. Strange thing is... I picked up the car from the europcar desk! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by JOHN - 28 September 2019

" Tip - check in with Europcar before the trip on web as saves a lot of time filling up forms "

" Excellent staff, quick pick up and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by MARC - 26 September 2019

" Very smooth and excellent "

" Very good value for money. But the car seat collection from another location could have been an inconvenience if I hadn't needed to go there anyway..... "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BEZIERS, FR - Reviewed by PAUL-JON - 26 September 2019

" As above. I would use AutoEurope again. Thanks. "

" The car was not clean and was really untidy on the inside as well. The counter staff were friendly and polite but didn't explain clearly some of the points but overall the staff were very good. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BEZIERS, FR - Reviewed by BRIAN - 26 September 2019

" Staff were very helpful "

" Very easy to deal with "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BEZIERS, FR - Reviewed by COLIN - 25 September 2019

" Overall a stressful experience while I would consider using Auto Europe again I would make sure it was with a better supplier. "

" Endless issues - pick up took 1.5 hours and counter staff were blunt and unhelpful. Car was dirty both inside and out. Previous customers details including his name, address and credit card details were left in the car. We reserved 2 car seats and were given booster seats when we challenged this the staff were very defensive and claimed that we had ordered the wrong seat. We had to produce our Auto Europe confirmation to prove it was in fact there mistake and were then told that they may not have 2. After scrambling around two eventually appeared. When the car got a flat tyre and had to replaced Europcar (despite claiming they had organised a replacement) failed to supply a similar car at the agreed time and location. As a result we had to go to another location having dealt with unhelpful staff to collect a car. When we returned the 2nd car we were questioned over damage, luckily we had photos to prove it was there on pick up. We were then informed we'd be charged approx 80€ for fuel for the first car that was towed as it was returned full! We queried how much fuel was in the car and the unsympathetic staff member said we don't know so our policy is to charge for half a tank at a massively inflated rate of over 3€ per litre. We were also informed we would be expected to pay for the tyre despite previously being told there was no cost however we have no idea when that will be or how much. When I asked to see the manager I was told he wasn't working and if we wanted to complain then we had to call customer services. I was also told that if I refused to pay for the fuel they would hold the 420€ preauthorisation until I did. I can say one thing for sure I won't be using Europcar again! "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 3

BEZIERS, FR - Reviewed by CHRIS - 23 September 2019

" Always competitive "

" Very smooth pick-up and drop-off "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by DAVID - 22 September 2019

" None "

" Big queues at collection and drop off. Didn't matter at collection cause I was first "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by ELAINE - 21 September 2019

" I have already explained, we also paid for sat nav, it was not explained and there was no information in the vehicle, paid for this and used our phone for navigation. "

" I was extremely shocked to find out when we arrived that the extra costs were absolutely horrendous and misleading. The advertised cost and the end cost bore no relation to the amount paid. The lady on the desk spoke little English and her explanation was poor and we had no idea what we would be charged until we received the final bill after the car was returned. Future clients beware. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 8

BEZIERS, FR - Reviewed by HILARY - 21 September 2019

" Not as good as Thrifty at the same location "

" Car was unwashed when I was due to collect it. I had to ask for it to be cleaned "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 7

BEZIERS, FR - Reviewed by JIM - 20 September 2019

" Very happy to use again, would definitely recommend to others. Thanks "

" Staff at Beziers were very helpful and friendly. Popular desk so had to queue, get there early if you are in a hurry, "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by MICHAEL - 18 September 2019

" This was agreed on returning the car at the airport. "

" I was told that £120 would be repaid on to the Santander account as we had paid for my wife as a second driver but her name never showed on the contract. We have just Received our bank statement and the amount has not been credited. Please can you sort this out? "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by GEORGE - 18 September 2019

" Great service. Great value for money. "

" Fast efficient service. Good value for money. There was a slight problem with the vehicle showing a warning light for tyre pressure- which was apparently faulty. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BEZIERS, FR - Reviewed by MARTIN - 15 September 2019

" Drop off experience very confusing. There was a man moving cars about who eventually took the keys. Car not checked over or signed off. "

" Car not very clean on inside or outside. We had to thoroughly clean inside before returning car. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 6

BEZIERS, FR - Reviewed by REGINALD - 12 September 2019

" Overall good,need more staff "

" Not enough staff,long wait to pick up car,lady who served us very good,very pleasant and professional. She needed help. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BEZIERS, FR - Reviewed by PAUL - 09 September 2019

" Clean car, no problems, brand new model. Cannot fault inanyway "

" Professional, courteous, polite and efficient service as always. Cannot fault AutoEurope car hire. Always on top always the best. Oh apart from the deposit requested of 1200 euros and not as the confirmed via telephone deposit of 1000 euros. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by ALASTAIR - 09 September 2019

" Excellent value "

" Very pleased. Quality car and friendly service. Will rebook with Keddy next year. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by SIMON - 26 August 2019

" Very helpful with amending my booking due to flight time changes by Ryanair "

" very quick and simple "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BEZIERS, FR - Reviewed by NICHOLAS - 21 August 2019

" I used the excess cover facility but would like autoeurope to also offer an annual policy please. "

" No problems, but the Beziers airport counter can only be busy after the (few each day) flights land, and I don't think their staffing is flexible - there should be more people helping st that time, fewer at other times. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by JANE - 23 July 2019

" Absolutely delighted a really good experience "

" Excellent service and value the best rental I've ever had !! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by COLIN - 20 July 2019

" I would warn friends about additional charge when arrive to pick up vehicle "

" Dissatisfied that I had to pay additional €250 for excess waiver. I would prefer to be asked all these questions when booking, and not as I am standing getting ready to start my holiday. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by STUART - 20 July 2019

" Overall very good indeed "

" Very good. No problems at all which is what I would expect from Hertz. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by IAN - 18 July 2019

" Prompt Service and good vehicle in nice condition "

" Prompt Service and good vehicle in nice condition "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BEZIERS, FR - Reviewed by MARK - 28 June 2019

" Perfect! "

" Excellent Service!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by CATHERINE - 27 June 2019

" See above "

" Quick and easy pick up and drop off car was in excellent condition "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by JANE - 27 June 2019

" Seemless car hire. As we live in the area we are fortunate to pick up and drop off the vehicle before the rush of flight hirers. The process does take a while. "

" Efficient. Like the immediate email on vehicle condition "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BEZIERS, FR - Reviewed by JOHN - 26 June 2019

" Very competitive price. Online experience was easy to navigate and very efficient. Great overall experience. "

" Superb customer services from Niclolas and Johan. Nothing was too much trouble. Will definitely use Enterprise again and have no hesitation in recommending. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by CRAIG - 22 June 2019

" . "

" Everything ran smoothly and efficiently. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by STUART - 21 June 2019

" Overall stress free "

" Easy and quick at both pick up and drop off "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by IRFON - 30 May 2019

" easy pick up and drop off at Beziers airport "

" Easy pick up and drop off procedure "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by IAIN - 25 May 2019

" Easy to navigate site, easy to book, good prices. "

" Seemless on arrival at airport and the same on departure. No complaints whatsoever. Thank you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BEZIERS, FR - Reviewed by RICHARD - 16 May 2019

" should have taken out extra insurance with KEDDY not axa "

" no one drop off "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 4
Condition of the Vehicle: 8

BEZIERS, FR - Reviewed by GRAHAM - 07 April 2019

" All round good value for money "

" I use this airport hire very frequently and am always happy with the service and this occasion was no different "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by PAUL - 26 March 2019

" Good prices, excellent ability to change or cancel. "

" Car was new, but not prepared, aerial on front seat, plastic on seats & pedals. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BEZIERS, FR - Reviewed by JEANNE - 13 March 2019

" See above "

" Pleased with Auto Europe as always but the agent in Beziers took the deposit for damage actually from my account when I picked the car up !! Consequently when he refunded the deposit at the end of the hire period the exchange rate had changed and I lost £4 on the transaction. Normally they just take the details or charge a penny when you sign. Very cross "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BEZIERS, FR - Reviewed by PAUL - 16 February 2019

" Good value for money and excellent terms "

" Efficient & pleasant as usual. Very quick "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by FREDERICK - 16 February 2019

" All good no complaints at all. "

" All was very smooth and quick. Car was great etc. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by ANDREW - 18 January 2019

" No problem, happy to recommend and we will use this company again. "

" Fine - we were pleased with the service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BEZIERS, FR - Reviewed by ROBERT - 08 December 2018

" Great value "

" No complaints at all "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by GRAHAM - 08 December 2018

" See my answers above "

" Extremely good and I have often used Thrifty at Béziers and have always been very happy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by PAUL - 24 November 2018

" Contract not fulfilled. Had to go elsewhere and pay again. I have waited a week for a refund and I am now told it may be 6 weeks more. Very unhappy. Feel cheated that you sold a promise that would not be kept "

" Avis was closed. No vehicle supplied. Contract not fulfilled. Had to go elsewhere and pay again. I have waited a week for a refund and I am now told it may be 6 weeks more. Very unhappy. Feel cheated that you sold a promise that would not be kept "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BEZIERS, FR - Reviewed by JUDITH - 24 November 2018

" Hopefully they will get some refund from Avis but said it would take several weeks "

" Nobody on duty at counter when we arrived so had to hire a car from hertz at great expense. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BEZIERS, FR - Reviewed by JOHN KEVAN - 24 November 2018

" On drop-off when notifying atendant, the comment was that they were short-staffed. "

" Stated as 'with areas of damage' on pick-up. This was viewed next morning in daylight and one area had very ugly damage with part of rear door trim missing - it was an embarrassment to drive. Also, car was not cleaned adequately inside nor outside. "

Value for Money: 2
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 1

BEZIERS, FR - Reviewed by YVONNE - 17 November 2018

" Apart from having to pay extra for breakdown cover on top of an already expensive rental - all went ok "

" Expensive and annoying that you have to pay extra for breakdown cover when you are already paying to rent the car - just put the real cost up front!!!!! "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by DAVID - 06 November 2018

" Could be cleaner "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BEZIERS, FR - Reviewed by ELAINE - 30 October 2018

" N/A "

" I was very pleased with everything but renting a car is an expensive experience. I have still to receive a refund for the 400 euro deposit. Hopefully that will be prompt. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by RICHARD - 27 October 2018

" Very happy with the experience and would consider using them again. "

" Very smooth pick up. Paper work all ready including slight scratches on car indicated. Drop off also quick and easy. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BEZIERS, FR - Reviewed by ADRIAN - 27 October 2018

" All very satisfactory. Just wish it had been a little cheaper, and a second driver allowed without additional charge. "

" Handled by Hertz staff. No complaints at all "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by KEITH - 25 October 2018

" I paid a premium to get a fiat 500 yet when I arrived I got a Citroen c3 and was told they didn't have a fiat 500 I also had to pay for extra insurance or leave a deposit of €1000 in case of ANY claim It is becoming the norm every time I hire a car through you I get hit with an astronomical bill before getting the keys "

" I paid a premium to get a fiat 500 yet when I arrived I got a Citroen c3 and was told they didn't have a fiat 500 I also had to pay for extra insurance or leave a deposit of €1000 in case of ANY claim "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BEZIERS, FR - Reviewed by STEPHEN - 25 October 2018

" Really fast and efficient processing. "

" Excellent service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BEZIERS, FR - Reviewed by BRENDAN - 19 October 2018

" very straightforward "

" experience good but pices creeping up "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by ADRIAN - 18 October 2018

" easy "

" counter staff fab "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BEZIERS, FR - Reviewed by CLIVE - 16 October 2018

" Staff very pleasant "

" ? "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BEZIERS, FR - Reviewed by DOREEN - 15 October 2018

" I am a regular user and am never disappointed "

" I am a regular user of this service and it is always excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by DANIEL - 15 October 2018

" I have used auto Europe lots of times but this leaves a bad taste. "

" The car hire was fine absolutely no issues until now . They have still not unblocked the excess two weeks after accepting the car was fine. I find this annoying and unacceptable. I will not use Dollar again. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by RICHARD - 14 October 2018

" Counter staff very understanding when I returned car in a hurry "

" Everything great, counter staff great at collection and return. Only fault - I was told car had full tank of fuel and foolishly didn't check. Just outside airport I saw tank was only 2/3rds full, but it was too late to go back. I did of course return car with a full tank, felt I had been slightly cheated "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by JOHN - 13 October 2018

" Car was not very clean. "

" Car was not very clean. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BEZIERS, FR - Reviewed by SIMON - 11 October 2018

" All good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by NEIL - 10 October 2018

" Car could have been cleaner but otherwise very smooth easy collection no heavy sell for insurance upgrade which is nice. "

" Had to wait but guy was amiable and spoke good English "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BEZIERS, FR - Reviewed by PETER - 09 October 2018

" Booking was easy . "

" We had to wait an hour to get our car due to only one member of staff on duty whereas we were told there should be 2. The chap there did his best and I would not fault him in any way. Our choice of car not available so offered an alternative-fortunately we checked it before leaving and it had a cut in front tyre ( clearly not checked on return) so we had to get a 2nd alternative. On driving we became aware that no water in windscreenwasher and fault light came on re pressure in tyres( again not serviced/checked between rentals) On return there was no one to check car so we had to notify the desk of these issues. "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BEZIERS, FR - Reviewed by HEATHER - 09 October 2018

" Easy. "

" Made very easy to pick up my hire car even though I don't speak French. Thank you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by JAMES - 08 October 2018

" Definitely will rent again did not like the car a Nissan Juke as I asked for a fiat 500( not available) but I suppose thats life . the overall price was good and within my price range .The service returning the car was quick and good .Generally speaking pretty good all round "

" Definitely will rent again did not like the car a Nissan Juke as I asked for a fiat 500( not available) but I suppose thats life . the overall price was good and within my price range .The service returning the car was quick and good .Generally speaking pretty good all round "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by DAVID - 06 October 2018

" Easy to book with auto euro "

" Very friendly and welcoming staff as has always been the case at Europcar. Our model wasn't available so we had an upgrade "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by MICHAEL - 06 October 2018

" Found your staff helpful and very professional "

" Found your staff helpful and very professional "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by ANDREW - 05 October 2018

" Works well. Reasonable price and reliable. "

" Absolutely fine "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BEZIERS, FR - Reviewed by IAN - 05 October 2018

" Fair price and easy to use "

" Quick and easy pick up and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BEZIERS, FR - Reviewed by PETER - 04 October 2018

" . "

" . "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BEZIERS, FR - Reviewed by NEIL - 24 September 2018

" Didn't get a car. Couldn't get much customer service. My only experience with Auto Europe / Alamo so all I have to go on. "

" I'd had my licence stolen in the day before we flew to France. We went to the airport having only images of the license, hoping that would be sufficient. The person on the desk told us that we could only hire with the hard-copy, and would not ring UK DVLA to verify licence (as you can in the UK). Fair enough if that is the French law. But they also told us that we could not sort a refund there and then. Told us to wait until after the booking was supposed to be over... This seems odd. Bit frustrating, really. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

BEZIERS, FR - Reviewed by SARAH - 21 September 2018

" very easy to use "

" very smooth dealings both pick up and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by STEPHEN - 17 September 2018

" easy to use website "

" Difficult to find as pick up location was actually branded as Hertz rather than Thrifty. Good pick up experience ; longer wait for drop off due to only having 1 member of staff "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 9

BEZIERS, FR - Reviewed by STUART - 04 September 2018

" Never used you before very pleased with service would definitely use again "

" Best experience of car rental to date staff were friendly and very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by SATHAM - 25 August 2018

" Nothing negative "

" All OK "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by MARK - 24 August 2018

" Fast deposit refund Dirty car Restrictive opening hours on drop off "

" Car dirty and made aware of front end damage "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 6

BEZIERS, FR - Reviewed by JOHN - 04 August 2018

" Overall the service was very good. "

" Good and efficient service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by JOHN - 20 July 2018

" Good value and reliable service. "

" Friendly staff, good value and reliable service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by CRAIG - 15 July 2018

" Good "

" Good "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by ADRIAN - 13 July 2018

" easy experience "

" good experience easy pick up at Beziers. We often use via auto europe "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by CHRISTOPHER - 04 July 2018

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by KEITH - 28 June 2018

" A good company but the experience was a bit too devious and you have lost my trust in Europcar. "

" Always used Eurocars for holidays but conned into taking out extra insurance this time, more than doubling the cost. It had claimed in the search when I booked that it was full insurance then told that there was a £1200 excess. I felt that this was high pressure selling and for this reason will be looking for other providers. I also thought that I had hired a Peugeot 208 but was given a Dacia Sendero with no alternative offered. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BEZIERS, FR - Reviewed by DAVID - 23 June 2018