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BILLUND CAR HIRE REVIEWS
Car hire reviews in Billund
For fresh air and wonderful natural scenery, you can't beat a visit to Billund, a charming town conveniently located right in the heart of Denmark. This young town owes much of its existence to the endeavour of a very talented carpenter, Ole Kirk Christiansen, who in 1932 spawned what would become Lego, one of the world's most successful toy manufacturering companies. Today, Legoland (which opened in 1968) is the second-largest tourist attraction in Denmark after the Tivoli Gardens in Copenhagen, featuring a whole host of first-rate roller-coasters (don't miss the Flying Eagle) and other rides designed to make you smile (in Miniland for instance) or scream, such as inside the park's famous Haunted House! In 2009, another major themed attraction called Lalandia (a tropical water park) opened its doors for the first time in Billund, further consolidating the town's position as a top tourist destination. For peace and quiet after all the excitement of Legoland and Lalandia, visit the Gyttegård Plantation which covers almost 500 hectares of pine and spruce forest right on the edge of town. Billund is the perfect base from which to explore the enchanting regions of the country's interior and Jutland, a low-lying peninsula that separates the North and Baltic seas, with Germany to the south. Here you'll find Aarhus, a lovely city approximately 60 miles north-east of Billund, a place famed for its fine cuisine and upmarket cultural attractions. On the north-western coast of Jutland lies the Thy National Park (the largest and oldest of its kind in the country) which covers nearly 94 square-miles and features a series of German World War II bunkers, now a fascinating and very unique museum. To discover Jutland, you can pick up your car hire in Billund from a choice of downtown locations or pick up your vehicle from Billund Airport to be on your way in just a few minutes!
Billund is a place of pristine countryside that's situated in one of the most peaceful and visually rewarding parts of northern Europe. It's a great place for a family motoring holiday and with Auto Europe you can always count on getting the cheapest car hire deals and the widest choice of vehicles. We now offer more than 28,000 pick-up points in over 190 different destinations, and when you book with us you are travelling with a company that's been a leader of the international car hire industry for almost seventy years. Check out our car hire reviews in Billund to find out what kind of experiences other Auto Europe customers have been having using our high quality services in Denmark.
AUTO EUROPE BILLUND, DENMARK Car Rental Reviews
Average Rating for Auto Europe Billund:
BILLUND, DK - Reviewed by STEFAN - 16 September 2025
" My flight was delayed but the sales assistant stayed behind so I could still pick up my car, I really appreciate the customer service going that extra mile "
" My flight was delayed but the sales assistant stayed behind so I could still pick up my car, I really appreciate the customer service going that extra mile "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by MARK - 11 September 2025
" My first time using Auto Europe and was very satisfied with the service. I will use you as my first choice in the future. "
" The car had numerous scratches and minor dents, not all had been noted by Europcar. We had to advise them of those not recorded and I was not confident that all damages were noticed. The car hire area was a considerable distance from the airport terminal, there were no signs to advise of a shuttle bus and the walkway wasn't covered so we were soaked from the rain. On our return there were no trolleys to carry our luggage back to the terminal "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BILLUND, DK - Reviewed by STEVEN - 26 June 2025
" Online booking was easy "
" Price was really good. First time hiring a pure electric car so could have been given more information at pickup around charging, using charger in Denmark and arrangements around drop off I.e. only need to bring back with 70% charge. On return they tried to charge me for pre-existent damage. As I took photos, I could demonstrate that it was already there and their request for an extra charge was cancelled . What was disappointing about this experience is that if there was new damage they included detailed repairs costs plus a penalty in their email bringing up the issue but as the car I got had damage already, then I can only assume that they charge the money but then don't make the repairs. As such I was disappointed that the handovers did not include a human inspection by the company and myself. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BILLUND, DK - Reviewed by JEREMY - 19 December 2024
" Rental choices simply displayed "
" New car efficient collection "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by ELLEN - 04 October 2024
" Very happy with Auto Europe and Alamo "
" very happy with the rental experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by MARTIN - 05 September 2024
" Yes, all good til something happens - then only we learn. This time nothing untoward happened - happily! "
" All went smoothly. Everyone would like things to be cheaper!! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by KUNAL - 27 August 2024
" Too expensive! "
" Crazy prices with a silly mileage cap on top. Drop instructions unclear. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by LAUREN - 26 August 2024
" Very good all round but a bit limiting having such a mileage restriction that we were told by AutoEurope customer service would be upgradeable at the counter when collecting the vechile but it turned out it was not. "
" Very good all round but a bit limiting having such a mileage restriction that we were told would be upgradeable at the counter but it turned out it was not. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by MARK - 21 August 2024
" As. Above. Poor. "
" Car we ordered was not available Got a so called upgrade ?? TO. SMALL Went back to reception to get a car nearer to the one ordered. Plus why are we charged for mileage "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 4
BILLUND, DK - Reviewed by TIMOTHY - 20 August 2024
" X "
" More signage approaching the airport would help. Thanks "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by SIMON - 18 August 2024
" No real issues with the booking but as with any third party I may well look to go direct next time "
" Very simple for one reason. They took a £600 deposit off me before releasing the car and I still await the return of that 5 days later. My contract ended at the point OI returned the car in an identical condition to that which I hired it so the deposit should be placed back on my card immediately when I am told it will take up to 7 days for the bank to release. Unacceptable customer experience. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BILLUND, DK - Reviewed by KENNETH - 17 June 2024
" As above!! "
" Very efficient, very friendly, a free upgrade to a lovely 4 Series BMW, which made me smile from the start of the hire period until the end!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by MARTIN - 03 June 2024
" Have used Auto Europe for many years and have always been pleased with the service provided. Will continue to use in the future. "
" Quick and efficient. Good customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by JOHN - 02 June 2024
" Very satisfied "
" Efficient informative and polite. No pressure for "extras"! I was impressed with the process which only took 5 mins as a paperwork was at hand. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by MARTIN - 25 April 2024
" Will use again when travelling to Billund Airport "
" Very friendly and excellent customer service. The ability to do an online checkin prior to arrival was great - it meant the whole process was speedy and hassle free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by ESTHER - 16 April 2024
" Easy pick-up, accommodating of my need to drop-off nearer the airport "
" Great "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BILLUND, DK - Reviewed by ELLEN - 15 April 2024
" I always hire through auto europe and have frequently ended up with a europcap. Always happy with the experiende "
" very happy with all aspects "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BILLUND, DK - Reviewed by ANDREW - 11 April 2024
" Would have been nice to know the change of company, however great price "
" Thirty is not thirty it's hertz, and although no issues just felt not the right company I want to use "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by RONALD - 26 February 2024
" Whilst it is a only a silly amount, the extra fee sought is cheeky and should not happen. I didn't like the sneaky way I have been made to "sign" for the difference. "
" I noted that they intend to charge me an extra DKK 15,15 yet the ipad I had to signon return didn't show this. I only spotted this extra charge when I saw the email with my signature and it is in Danish so I would like to know why am I charged this amount when it was all prepaid? The car was returned spotless with a full tank. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by LINDA - 28 November 2023
" Not sure if this will be sorted without being charged for a cost I should not have occured. Frustrating and time consuming. "
" Europecar charged £610+ to my creditcard for excess millage that I had not made. I drove 320 km. The refund has fallen short by £40+. Having to wait for my card statement and then send a dispute. I should not have been charged any extra cost from Eropecar. A lot of frustrating hazzle and anxiety about it. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by EDWARD - 04 November 2023
" Auto Europe has been fine "
" Avis has stolen money from my card for unauthorised "optional services", and I've had no reply to my customer service ticket 8001100D "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BILLUND, DK - Reviewed by GEOFF - 29 September 2023
" Smooth booking via you and an equally good experience with SIXT "
" The whole thing went extremely well. Staff fantastic and car was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by KIRSTY - 14 August 2023
" Easy, good value for money and reliable. "
" friendly, helpful and chatty staff who spoke great English. The upgraded car i received was comfortable and great to drive. I plan to return to Billund soon and will happily rent with Europcar again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by IAN - 06 August 2023
" Could do much better. "
" Location of hire car hard to find and quite a distance from terminal. Vehicle not clean. Two warning lights lit. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
BILLUND, DK - Reviewed by ELLEN MARGRETHE - 23 July 2023
" very satisfied "
" Found the staff we dealt with helpful, friendly and polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by MICHAEL - 05 July 2023
" as 3 above "
" great service - no problems- car provided was as ordered not like last christmas with sixth-- very personable staff on take out car -- young lady and equally good guy on the return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by ANDREW - 01 July 2023
" Will ensure get dates correct next time "
" My fault right date but wrong month, so wasted my money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BILLUND, DK - Reviewed by DAVID - 05 June 2023
" Easy to use, great quality car, higher size and spec than ordered. Easy drop off but long walk back to terminal as son and wife both have health issues and enquire assistance from airport staff, this unfortunately wasn't available at drop off location "
" Everything ran smoothly except quite a lengthy queue at desk for collection as only 1 member of staff working. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by ALEX - 03 June 2023
" Overall a good experience. "
" Hire desk staff extremely friendly and knowledgeable, spoke English well, gave maps to direct us to car pickup including taking consideration of our luggage and baby, upgraded car size for free as they'd ran out of smaller cars. On collecting the car the exterior, whilst undamaged, was extremely dusty & streaked, unclear if it hadn't been washed between hires or had been parked for so long the dust had accumulated. Drove round to their maintenance garage where we were advised by desk staff that the child seat would be fitted, however the staff at the garage had no knowledge of the hire seat and which would be suitable for our baby. The child seats weren't Isofix and were quite work, with the foam & fabric peeling/coming off. They were also stored in the vehicle-washing bay so had lots of spray marks, streaks & damp smell. I was left to fit it myself which wasn't a comfortable experience fitting an unfamiliar car seat in an unfamiliar country in their car park. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BILLUND, DK - Reviewed by MICHELLE - 03 June 2023
" Would use again "
" The staff member was efficient, however they were own their own, which meant it took 40 minutes for us to queue and receive the keys for the car. There was also no windscreen washer fluid in the car at all. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BILLUND, DK - Reviewed by HEIDI - 04 May 2023
" I would highly recommend this company. "
" Fantastic staff, so polite and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by JOAN - 17 April 2023
" See above. All further bookings in 2023 at Billund are with Europcar. Looks as if there are no other options for the booking in August. Will also check Christmas 2023. "
" Downgraded as now manual car was available based on the category we had selected. Significant marks / damage to the vehicle. Now today requirement to meet the cost of a chip to the windscreen which we were not aware of. Very unexpected to have this type of claim. We have never had a similar claim for any car hire previously over many years at Billund. An accident damage claim form sent to me for completion. We were not in an accident. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
BILLUND, DK - Reviewed by ADAM - 16 April 2023
" A+ "
" No hassle, great car and good value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by PETER - 02 April 2023
" Very efficient "
" Service was excellent even got an upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by RICHARD - 07 December 2022
" The first time that I had hired a car for a number of years. Overall the experience was fine, with the exception of the damage claim. I don't generally make recommendations to friends about purchases, so the score is lower than you might expect. "
" I subsequently received a communication from them saying that there had been some damage to the upholstery on the rear seat. Their photo showed a small hole. I had to point out that during the whole hire we had not used the back seat, either for people or luggage, so that the damage probably existed prior to our hire and had not been picked up in the pre-hire inspection. As a result the extra charge has been waived, but maybe they do need to improve their checks. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BILLUND, DK - Reviewed by MARIO - 01 December 2022
" I've been using Auto Europe for decades and it's been always flawless. "
" Excellent customer service from the SIXT representative. The car was nearly brand new and immaculate. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by NANCY - 02 November 2022
" Good customer service "
" I am extremely happy with the service and how swift and easy it was it collect and drop off the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by GILES - 26 October 2022
" Would think twice again as took ages Toni stall 2 unfamiliar car seats with 2 tired children "
" Car seats were not installed and didn't work very well. Also had heights of children but only options given based on weights- a heads up on this would be handy "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by CAROLINE - 16 October 2022
" No information about a deposit was given to me at the time of booking. I booked and paid for full insurance as I always do which at all other car rentals meaning that a deposit is not needed as everything is already covered. I was also not informed of the very low mileage at the time of booking. I was told when I paid the deposit that it would be returned to me once the car was back, but instead of getting a refund I got an email saying that they cannot make a the payment back to my card and that I need to send my account details. I'm highly dissatisfied and appalled by the lack of information and misinformation from Auto Europe from start to finish and will never ever book with you again. "
" No information about a deposit was given to me at the time of booking. I booked and paid for full insurance as I always do which at all other car rentals meaning that a deposit is not needed as everything is already covered. I was also not informed of the very low mileage at the time of booking. I was told when I paid the deposit that it would be returned to me once the car was back, but instead of getting a refund I got an email saying that they cannot make a the payment back to my card and that I need to send my account details. I'm highly dissatisfied and appalled by the lack of information and misinformation from Auto Europe from start to finish and will never ever book with you again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BILLUND, DK - Reviewed by DAVID - 02 October 2022
" Very friendly staff very happy "
" Car was lovely to drive very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by ADRIAN - 21 September 2022
" All very efficient and good value for an almost new car. "
" Easy process at pick up and drop off. Excellent condition car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by MICHAEL - 21 July 2022
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BILLUND, DK - Reviewed by TIMOTHY - 11 July 2022
" See box 3 "
" The young lady on the desk was first class in every respect. It was a very efficient handing over of the vehicle. The gear box was maybe not the best we've had but apart from that we were very satisfied . "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BILLUND, DK - Reviewed by LINDA - 02 June 2022
" Generally Autoeurope is a good company to hire cars through. When we had a flight cancelled we could not get a prorata refund for the day we did not use. It would have cost more to change the rental for one day less. "
" They were efficient and helful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by GEOFFREY - 20 May 2022
" Only small problem was a bit unsure which of the rental companies we were to go to. "
" Good experience. Friendly and helpful person in the office at Hertz. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by SUSANNE - 14 May 2022
" I had not noticed they only allowed 90 km per day - thereafter you are charged extra per km! Please read the small print. It turned out very expensive for 2 days in Denmark "
" I had wait for 1 hour and 15 min, late in the evening to get the car which was pre booked through Auto Europe . The was 1 person serving and processing costumers (however she was very nice) I then needed to swap the car as I believed there was a fault with the first one! This was done with ease. I also had to contact them as I had left my handbag in the first car and was on hold for 40 min. Friendly and helpful staff - but ver slow! "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by DANIEL - 03 May 2022
" Not a good service! "
" I had issues collecting the car as it wasn't in the bay it was supposed to be and even when looking for staff in the pick up area they weren't very helpful. Except a Romanian guy from Hertz who help me out. The drop off was unmanned and I had to return my keys to the airport. SO when I received a damage claim the next day (which I maintain the small dent was on the car when I collected it and is on the damage report in the same place) I was extremely unhappy. I have disputed the claim, but also feel that it is imperative for the vehilce to be inspected with the customer when it its returned and I was informed that there would be an attendant until 10pm, when I arrived at 8pm there was no staff and a sign that said return the keys to the rental office. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
BILLUND, DK - Reviewed by EMMA - 03 May 2022
" Staff were great, car clean and brilliant for us "
" Hidden costs that weren't obvious when I booked the car "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by ANDREW - 02 March 2022
" Can't unsubscribe from auto Europe marketing. Will give negative in future "
" Can't unsubscribe. Will give negative in future. Haven't given a rating "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by CATRINE HOSTRUP - 07 January 2022
" Always had good experience renting through AutoEurope. Never had any issues presenting the voucher. "
" Counter staff was curt. When I expressed concern that the extra insurance I had puchaced wasn't referenced. The car was without a ice scraper in December. I have never rented a car during the winter where that has not been provided as a safety measure.. we experienced ice and snow over the rental period incl ice on the windows when I picked it up at midnight. Luckily it was thin enough for the heater to melt it but any thicker and I would have been stuck in the airport at midnight without being able to clear the windows properly. It also didn't have a parking dial. Which exposed me to the risk of parking fines on several occasions. I am Minded not to rent from them again due to the two issues which from a safety and financial risk perspective leaves me uncomfortable compared to other companies I have used successfully in the past "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BILLUND, DK - Reviewed by MIA - 31 December 2021
" I would recommend using Auto Europe to hire a car. I have used them several times and they have provided very competitive rates compared to other hire car websites. "
" Every aspect of the hire went well. When I dropped off the keys, I was told I would receive an email with final settlement in the coming days. I haven't received an email yet, but I do not expect any further costs to be settled either. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by KEVIN - 04 November 2021
" See above "
" Helpful staff at pick up. Great free upgrade of car. Very efficient service- thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by SIMON - 03 November 2021
" Good "
" Very efficient and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by ALLAN - 29 September 2021
" Quick,easy, no problems. "
" Great, no problems! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by LINDA - 26 September 2021
" Key drop as office was closed. Nice and easy. Email sent with payment details. Perfect. "
" Professional and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by BIRTE - 23 September 2020
" Great value "
" Excellent experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by EDWIN - 07 September 2020
" No "
" No "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
BILLUND, DK - Reviewed by ANDREW - 18 March 2020
" Always the best value will always mention this web site "
" Very simple to use all on line "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BILLUND, DK - Reviewed by ANDREW - 20 February 2020
" Great service at a good price, thank you "
" Use them everytime, always great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by BRENNAN - 17 February 2020
" Good value Good vehicles "
" Easy booking efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by ANTHONY - 10 February 2020
" Very Good "
" Very Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by LUKE - 08 February 2020
" Car was fine but not happy with what I've mentioned above. "
" Car was much smaller than advertised and was told I could get something bigger but had to pay extra. The car was dirty inside when I picked it up. I have also been charged £34.99 and given no explanation for this. Please refund this. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
BILLUND, DK - Reviewed by ADAM - 05 February 2020
" Perfect "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by LINE - 10 January 2020
" Depends on how you deal with this complaint "
" We were not told about the condition of the vehicle. We weren't given an explanation on the different excesses. Ultimately, we were charged 5800dkk for a single flat tyre that we believe was already punctured when we rented, but we weren't given any warning that this wasn't included in the standard excess "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 5
BILLUND, DK - Reviewed by MARK - 09 January 2020
" All went well. Confusion over pick up/drop off point was the only minor thing but this was mostly due to development works around the site "
" Car was perfectly good and staff helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by MORTEN PALMPA - 07 January 2020
" The drop off in billund is a bit far away "
" ..... "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by PETER - 02 January 2020
" just a very positive experience renting a car from Billund with Hertz "
" nice and easy to get the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by LUCY - 22 November 2019
" Very reasonable price for the car hire and the excess protect was also good value. Had no problems with Auto Europe and everything went smoothly with regards to picking up the car. "
" I had a problem with the car getting a flat tire the day after I picked up. I'm fairly certain the puncture was present when I picked up the car as the tire became flat overnight. The phone numbers given to me on the paperwork were useless, they all either told me that the office was closed or went straight to voicemail despite the Billund office's opening times saying that they should have been open. I eventually spoke to someone Aarhus after finding a number by trying to call a different office's number I'd found online. The person on the phone was great and managed to sort out a repair service to come and fix the tire. The car rental itself was nice apart from the tire issue and the person from Aarhus who I spoke to was great however I was not happy about the fact that Europcar had essentially stranded me in a foreign country with no way of getting help. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
BILLUND, DK - Reviewed by CHRISTOPHER - 13 November 2019
" M "
" Staff at counter should not try and sell extra products when they know you already have it. Car came in filthy conditions on the exterior "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BILLUND, DK - Reviewed by PETER - 07 November 2019
" Nice staff "
" Nice car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by ANDREW - 01 November 2019
" Only issue was location of vehicle other than great company "
" Easy to use and great free upgrade "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by STEPHEN - 30 October 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by VERNON - 23 October 2019
" Exactly what was wanted "
" Trouble free and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by RICHARD - 17 October 2019
" Very easy. A pleasure "
" friendly and efficient service from well manned desk in good location on airport. Car excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by DAVID - 30 September 2019
" Still not had confirmation deposit is to refunded "
" Suprised to pay for a deposit "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by RICHARD - 27 September 2019
" I like Auto Europe as it is the website that I experience, finds me the lowest price deals. It is also easy to cancel an order if one finds a better deal later on. As long as you know what you are doing, car hire can be good value and with limited stress. "
" The contract worked well, however, I had to make extra visits to the office both on arrival, to document some minor damage that was not on the contract and departure where I prefer to see that the car has been through control and then I fully understand any issues that may have been found. It is unfortunate that the Car Hire business is not one of implicit trust, one has to be ultra careful or pay a lot extra to avoid an increased risk of being "ripped off". "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BILLUND, DK - Reviewed by JOHN - 20 September 2019
" Eashy to book online and give a good selection of cars "
" Very friendley staff easy to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BILLUND, DK - Reviewed by GEOFFREY - 19 September 2019
" Good website, very easy to use and the follow up confirmation email was immediate. "
" Europcar Billund were very efficient. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BILLUND, DK - Reviewed by MARK - 13 September 2019
" Would recommend Budget and Auto Europe - very efficient "
" Both the counter staff an the checkin staff were absolutely top notch - best that we have ever encountered in years of car hire "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by STIG - 13 September 2019
" Good website easy to use and prices are reasonable for the "high" season. "
" The office staff at Sixt in Billund was very friendly and had a very good customer service. The vehicle was okay not the newest but did what I needed. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BILLUND, DK - Reviewed by GARY - 04 September 2019
" Great pricing & very efficient service. "
" Minor gripes as I was initially billed an extra day for arrving an hour early into the booking office (I didn't appreciate the airport would only take 5 mins to exit & collect baggage) although the car was only collected 15 mins early. Car collection was also difficult, as the office wasn't easy to locate. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BILLUND, DK - Reviewed by GARY - 04 September 2019
" Quick and easy to book good selection of vehicles and competitively priced "
" The only real issue I had was I had to wait for an hour and a half to get served as there was only one member of staff at the counter "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BILLUND, DK - Reviewed by ANDREW - 04 September 2019
" Would use again but think hand over and taking back could be improved "
" Would rather someone walked around the car with us, showing issues and also so we could find it "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
BILLUND, DK - Reviewed by DALE - 01 September 2019
" Very pleased with car hire. "
" Very pleased with car hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by BERNHARD - 31 August 2019
" Clear and fast service, excellent car. "
" Clear and fast service, excellent car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by ROBERT - 27 August 2019
" It was ok. "
" It was ok, nothing stands out as exceptional. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
BILLUND, DK - Reviewed by PETER - 16 August 2019
" Usually it is fine in the winter, but in peak season, 2 staff members are required. "
" There was only 1 counter staff, and MANY people. The wait was in excess of half an hour. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by VARINDER - 15 July 2019
" Awful "
" I am unhappy with Autoeurope and SIXT and will be calling customer services to complain. I never received a car. And neither companies would amend my booking!!!! Disgusting "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BILLUND, DK - Reviewed by ALLAN - 03 June 2019
" No problems at all, excellent service "
" No problems at all, very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by NEIL - 05 April 2019
" See above. "
" Counter staff did not honour the deposit amount of 3,000 DKK. Tried to up it to 5,000 DKK. Had to ring Autoeurope to sort out costing me a delay with my onward trip. Not happy. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BILLUND, DK - Reviewed by JORGEN - 27 February 2019
" All great exept waitingtime by pick up. "
" There was waiting time at pick up. Otherwise great. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by HARISHANTH - 09 February 2019
" too many hidden charges, should have been mentioned when booking made "
" not happy with hidden charges at all. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by JOERGEN - 05 January 2019
" All fine, new car would have been better, many scratches "
" All fine, new car would have been better, many scratches "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BILLUND, DK - Reviewed by ULLA - 04 January 2019
" Being unhappy with the way Budget helped themselves to a bit of extra income in a cheeky way, I complained to AutoEurope of the day of picking up the car and was sent a link that I could use to complain once the rental had finished. I would have preferred an immediate reply as I was considering handing the car back and wanting to know where I stood on this. "
" When picking up the car, the sales assistant made me aware that the car didn't come with winter tyres and informed me that I would have to pay extra if I wanted winter tyres on the car. Given that the Danish winter usually comes with minus degrees and it was snowing the day before, I of course wanted to add the winter tyres to the reservation (the majority of Danish cars are fitted with winter tyres from October till April) and was charged an extra 50 dkr per day x 12 days for this. I of course accepted the extra fee. HOWEVER, she then told me that I would have to upgrade from a class C car to a class G car to get a car with winter tyres and charged me an extra 475 dkr for this! When I objected I was told that it was either summer tyres (with no grip in wintery conditions) or the upgrade at an extra charge. In the end I agreed to the upcharge as I desperately needed the car during Christmas and didn't want to risk it ending up in a ditch somewhere. I was - and still am - incredibly annoyed with the forced upgrade. Not only because of the extra fee, but also because the car I got was HUGE and not ideal for parking in the city... So while there was nothing wrong with the car, I am unlikely to hire a car through budget again because of their way of 'selling up'. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by PETER - 31 December 2018
" . "
" For some reason much doubt the car provided is same "category" as booked. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 6
BILLUND, DK - Reviewed by DARREN - 07 December 2018
" Please see number 3. "
" Excellent the whole experience. Would highly recommended Alamo. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by CHRIS - 15 November 2018
" Mixed feeling. Counter staff and auto Europe good but car and after service from budget awful "
" Received a car with an engine fault and could not contact anyone via the phone. Had to speak to UK budget via Twitter but they could not help "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BILLUND, DK - Reviewed by ELLEN - 21 October 2018
" Everything went as well as you could have wished "
" Polite and painless! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BILLUND, DK - Reviewed by NEIL - 14 September 2018
" Very pleased. "
" Very pleased. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BILLUND, DK - Reviewed by JEREMY - 03 September 2018
" Its was very good, great hire car "
" Very good, only issue,Ordered a VW Passat or similar, when at the pick up, got told if wanted a VW Passat its an up grade.... "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by JOHN - 25 August 2018
" No problems "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by JAN - 20 August 2018
" We were very impressed with the car, exactly what we needed. Pick-up and drop-off were so simple. The automatic engine shut-off was a little unnerving at first, but we soon got used to it :) "
" We were very impressed with the car, exactly what we needed. Pick-up and drop-off were so simple. The automatic engine shut-off was a little unnerving at first, but we soon got used to it :) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by SARAH - 17 August 2018
" See above "
" Charging for GPS when a car has GPS built in is a rip off. I was told it needed to be activated which talking to someone in the car industry is not true. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BILLUND, DK - Reviewed by STEVEN - 18 June 2018
" Easy to use website with the best deal I could find on the internet. "
" Good overall experience with an excellent car. Counter staff friendly and quick collection/drop off experience. Only let down when dropping car off, as road to drop off area was blocked by maintenance crews for road painting and there were no detour signs for an easy alternate route. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by RICHARD - 14 June 2018
" Very easy, very quick and a lovely upgrade. "
" Very quick pick up and drop off. Great car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by DARA - 02 June 2013
" I kept thinking there must be some sort of catch because the deals on Auto-Europe were so good but they were legitimate and I will definitely use them again. I would definitely recommend them to anyone renting a car in Europe. "
" They were fantastic. It took a long time to get the car so they upgraded me. Staff was extremely nice and the car was great. "
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