Auto Europe
- North America
- Central America
BOLOGNA CAR HIRE REVIEWS
Car hire reviews in Bologna
The university city of Bologna is located in northern Italy and is mainly famous for being the home of the oldest university. This charming city is bustling with student activity, vibrant bars, clubs and exquisite restaurants. The cuisine is iconic, with the Bolognese sauce being one of its culinary gems. Along with museums and palaces, much of the city’s architectural jewels originate mainly from the medieval period. Many who visit Bologna reach it via Bologna International Airport – being one of the main entry points into the region and a popular transport hub. All of which, making it a popular option amongst our customers for their car hire.
Auto Europe has been in the car hire industry for over 60 years and as such has built up strong and long-lasting international partnerships with many local, national and global car hire suppliers. Along with great deals, we are able to provide convenient pick-up locations like Bologna Train Station and a large fleet of vehicles to choose from. Along with car hire, we also hire out luxury cars, motorhomes and provide a transfer service. Our previous customers have left their car hire reviews in Bologna so that you yourself can judge how our service is. If you’re planning a visit to Bologna, contact our reservation agents today to find out more.
AUTO EUROPE BOLOGNA, ITALY Car Rental Reviews
Average Rating for Auto Europe Bologna:
BOLOGNA, IT - Reviewed by STEFAN - 17 September 2025
" If you are using car rentals like Rentalplus , I am afraid I will drop you, otherwise Nottingham to claim on you at Auto Europe "
" Arrogant crew , because I did not rent diectly from them . No crew to talk with when picking up a hard damish car . With a lot of damage points. Confusing on the car map , because damage on left hand was reporter on right hand side and vice vers. Bu I took pictures before leaving as I was told. But the service told me that I should have send it before leaving garage , but info papper did not told that . Anyway car back in same condition as I pick it up. But allt of distribution during vacation not so good. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 4
BOLOGNA, IT - Reviewed by HANNAH - 15 September 2025
" No further comments. "
" I was not able to hire the car as I do not own a credit card. The counter staff were very unhelpful and unfriendly. The call person for Autovia was helpful and confirmed a refund due to not being able to hire car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by GARETH - 09 September 2025
" Just disappointed to have someone scrutinise the car so closely after a long day driving bringing it back in what I thought was in the same condition as when i picked it up. "
" To be fair I have only marked you down because we were upset by the somewhat aggressive behaviour of the young lady when we returned the car. She found a very small dent on the rear o/s wheel arch. Although my wife has taken many photographs of the vehicle to check against the pre-existing condition report we could not find a photo of this area.. We then pointed out additional damage that we had found after we took delivery of the the car but she did not appear satisfied with our explanation. We have used your company a number of times and this is the first time that something has been raised. I could understand if it was significant damage but the dent was small and insignificant compared to the items we found. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by MARCO - 01 September 2025
" I booked a jeep renegade which was not available and ended up with the most basic version of the VW t cross which was awful. The car also ran out of engine oip while I had it , I had to get the oil filled at a local garage. Car was also dirty when handed over. All I was offered was a refund for my expenses of oil , the Sicily by car drop off did not even apologise, very poor customer service and poor vehicle condition and maintenance. "
" I booked "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by SIMON - 30 August 2025
" The price is competitive and the choose is good, but there is lots of competition. "
" I was satisfied overall with my rental with Centauro. The car was not what I expected, not as advertised, but was in the same group standard, so it was fine. The condition was okay, showing signs of considerable use having done over 122,000 km, although it functioned well and I had no problems. The staff were very good during collection and drop off. The return shuttle from airport to depot was smooth. The main disappointment was with the pick up shuttle - I followed the instructions and walked to the pick up point. I waited for over 30 minutes, during which time many other shuttle buses came and went, before I telephoned the main office. They told me to try a different pick up bus stop. I walked to the other stop with my family and all bags. Eventually a shuttle bus arrived - apparently the pick up point had been changed recently, but the instructions had not been updated. Overall, I had waited almost one hour to be picked up. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by MAGDALENA - 21 August 2025
" Your browser showed the pick up point at the Bologna airport, but in reality, I had to use a shuttle service to pick up the car. The instruction of picking up the care was different between what was written on the voucher and what the agent told me when I phoned them. Very unfair! "
" When picking up the car, the agent almost forced me to by additional insurance insisting that I had no cover for anything, although the autourope voucher stated the basic cover. The agent informed me that dropping off time cannot be missed even by minutes as I had no additional insurance. Very stressful. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
BOLOGNA, IT - Reviewed by CHRISTOPHER - 18 August 2025
" Good price, great car and great service "
" Centauro we're excellent as always. Pleasant, efficient and a great car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by GEORGE - 05 August 2025
" Other than the car being faulty, ok. "
" Paid extra to upgrade to a car who's rear red lights didn't work. Found out after having driven on a motorway at night with cars flashing us. Stressful first travel. When indicating to turn right, all 4 windows would start going up and down erratically - can send video. Obviously something wrong with car's electrics. Tried to contact someone to rectify situation but didn't hear anything back. Ended up not driving at night for whole rental. Not ideal. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 3
BOLOGNA, IT - Reviewed by SIMON - 24 July 2025
" .. "
" The lady at the Bologna pickup was extremely polite and personable. The drop off was very easy and efficient "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by ANDREW - 12 July 2025
" As already mentioned- a very good car for the money, but the actual pick up point for the company difficult to find..... "
" I was given an upgrade vehicle, which was fine with me, but in fact I found the car a bit large (Jeep Renegade). Also I found the ItalyCarRent pick up location very tricky to find, and also difficult to get back to after the hire period. More signage, and better instructions on the original paperwork would help..... "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by LAURA - 11 July 2025
" Easy to book, fair price but the car had damaged body work and what looked like burn holes in some seats "
" The car had lots of body work damage and the parking lot was difficult to find. All the other rental companies had signs but not Rental Plus "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 3
BOLOGNA, IT - Reviewed by WILLIAM - 10 July 2025
" Happy with the options given and communication provided throughout. "
" Pleasant staff. Prompt collection from the airport and return. Initial car offered was nothing like I booked and totally unsuitable. It was also in very poor condition. I asked for an alternative. A smaller car was provided which was adequate for this trip. No refund on any price difference was offered. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BOLOGNA, IT - Reviewed by TROY - 06 July 2025
" Very efficient service "
" Good experience all round "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by RICHARD - 27 June 2025
" Worst car hire experience we have had. "
" I Called when I was at the airport. The women that answered was extremely rude and Hung up on me. I called again and she was even more rude and then refused to pick us up. Said I had missed the time slot and then hung up again. We were stuck at the airport with no car and ended up having to hire one from Europcar at a cost of £600. A very distressing start to our trip. Will never use your company again. The person that answered my call does not deserve her job. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by NICHOLAS - 20 May 2025
" Good prices and easy to book. "
" Cheap and cheerful. Basic cars, good price. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by FABIO - 15 May 2025
" They are simply the best rental car at BLQ airport "
" Rentalplus staff couldn't be more courteous and professional. Well done "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by MICHELE - 14 May 2025
" I have been using Autoeurope for many years and have always been very satisfied "
" Absolutely 1st class class service from the company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by STEVEN - 11 May 2025
" I called you 3 times, waited on the phone for nearly an hour, after which I have up and made alternative arrangements "
" They wouldn't release the car to me unless I paid an additional €150 for insurance. I had to abandon the pick up and make my own way. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
BOLOGNA, IT - Reviewed by GIULIANO - 08 May 2025
" Overall good experience "
" Had to wait almost two hours from landing to getting the car,happily would paid an extra fee for having it earlier "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BOLOGNA, IT - Reviewed by DOREEN - 25 April 2025
" Very well satisfied "
" Very efficient service all round x "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by ANITA - 20 April 2025
" not much to say really, booking online was ok "
" counter staff took an age to serve me even though I was the only one waiting. Trying to find the car was a nightmare. When got car it wasn't particularly clean inside and when I went to use the washer wipers after a couple of days discovered there was no water. On returning vehicle I hardly had chance to get out of the car and a young girl was desperate to get in and log readings and fuel etc. Felt very rushed. Didn't have this problem in Rome last year, but Bologna was completely different "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 2
BOLOGNA, IT - Reviewed by STUART - 13 April 2025
" See above "
" Great deal and good quality car supplied. My only moan would be regarding the misinformation regarding airport pick up as we were originally informed. On arrive we were unable to find a desk that related to our arrival. Only after calling we were sent a WhatsApp message with a pin location to get too and then call again to let them know we were at their pin location (7/8 min walk around airport building) we then had an 8 min wait till a car arrived to take us to office. I except that these good deals would be impossible if their office was based within the airport but it just didn't help with a current knee injury which restricts my ability to walk much distance without pain. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by FABIO - 30 March 2025
" Five stars experience "
" Great experience, the staff I have found at the desk couldn't be more helpful!! Well done RENTAL PLUS "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by JAKE - 18 March 2025
" Quick and easy service to compare multiple hire car companies and find the best deals. Overall very satisfied. Would use again. "
" Good Experience overall. Easy to find counter in airport. Car was fine, but a little battered on the outside and smelt of cigarettes inside, everything worked and the car was good for our journeys. Drop off signage was poor and we got lost trying to return the car but drop off staff were brilliant and straightforward to deal with "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 3
BOLOGNA, IT - Reviewed by JAMES - 17 March 2025
" all round excellent service and price. "
" all round excellent service and price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by FABIO - 15 March 2025
" The car rental was not in the terminal as advertised but 10 minutes shuttle ride away!!! Shame Autoeurope "
" The level of the fuel wasn't as stated on the contract full to full!!! But only over 1/2 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by ELENA - 26 February 2025
" I had a reservation with RENTAL PLUS through Auto Europe at 21:00. When arrived there, the rental place was closed at 21:00. We arrived there at 21:00 to find the place closed, the lady of the rental place next to it went to check if the employees were still at the office at the back closing down but they already left! So we were left in the airport without a car with a three years old child crying. We had to rent another on the spot for triple of the money. How can a reservation be taken for 21:00 of the rental place closes at 21:00. Our flight was on time and I left them my flight number. So they obviously closed before 21:00 without communication at all. We tried to call Auto Europe straight away to help us with another reservation but all their offices were closed. "
" I had a reservation with them at 21:00. When arrived there, the rental place was closed at 21:00. We arrived there at 21:00 to find the place closed, the lady of the rental place next to it went to check if the employees were still at the office at the back closing down but they already left! So we were left in the airport without a car with a three years old child crying. We had to rent another on the spot for triple of the money. How can a reservation be taken for 21:00 of the rental place closes at 21:00. Our flight was on time and I left them my flight number. So they obviously closed before 21:00 without communication at all. We tried to call Auto Europe straight away to help us with another reservation but all their offices were closed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by MICHAEL - 30 January 2025
" Got to the counter and was told insurance was not included. Explained I had purchased insurance at the time of booking and the counter staff said this didn't count and couldn't be used as this was Auto Europe Insurance and not Noleggiare. I then had to take out their insurance to ensure piece of mind as they said I wasn't covered. Car seat was available but set up incorrectly so had to work out myself how to use it. This was whilst the employee who handed me the key was telling me I was wrong. I wasn't, the base of the seat was set up incorrectly. On hand over, no check was done by the staff I handed the vehicle too and on the handover document it was marked 'The customer doesn't wait for check-in'. This wasn't correct, we were there and the staff told us to go. "
" Got to the counter and was told insurance was not included. Explained I had purchased insurance at the time of booking and the counter staff said this didn't count and couldn't be used as this was Auto Europe Insurance and not Noleggiare. I then had to take out their insurance to ensure piece of mind as they said I wasn't covered. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 7
BOLOGNA, IT - Reviewed by ALAN - 22 November 2024
" Good initial price but upon return the feeling is they are trying to find any excuse to charge and take money "
" At drop off the smallest mark on the windscreen was noticed, but the comments by the staff was that the car can not be driven , might need a new screen , the mark was so small it was very difficult to photograph, we need to let a mechanic see the mark. I'm waiting for an email re the outcome "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by DIDIER - 21 November 2024
" ANNOUNCEMENT DID NOT REFLECT ACTUAL RENTAL TERMS "
" FELIRENT ASKED FOIR 10€ CLEANING FEE WHICH WAS NOT IN THE BOOKING CONDITIONS PETROL WAS NOT FULL TO FULL AS STATED AT RESERVATION "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by MARTIN - 21 November 2024
" Always competitive rates "
" Great service and car quality "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by PHILIP - 20 November 2024
" Not as efficient or confidence inspiring as it should be. "
" confusing experience around the shuttle service which we thought was from the city centre to the airport but turned out to be from the airport to the car hire - further outside the city. Staff very eager to sell add-on insurance and extra vigilant about inspecting the car on return. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 5
BOLOGNA, IT - Reviewed by FABIO - 05 November 2024
" Well done rental plus "
" Used for the first time and the service couldn't be better. In fact I've done another booking with them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by ANNA LAURA - 27 October 2024
" Best deal I found on various comparison websites "
" Bad point: no Drivalia rep at pick up in car park, so I had to return to terminal when car docs werent in glove compartment. Good point: desk staff efficient and helpful. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by ANA MARIA - 23 October 2024
" It wasn't easy to find the shuttle collection point in the airport "
" I specifically filtered the search to get providers that offered cars at the airport terminal, only to discover after the booking was made that they were working on a shuttle connection to a remote car park "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by DURAID - 17 October 2024
" Excellent "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by G - 12 October 2024
" See 3 above "
" Great value, very reliable company but as a Sicily member I had to book through a third party to get the best price! This should not be the case. Give me your best prices direct and I'm a customer fort life. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
BOLOGNA, IT - Reviewed by ROBERT - 08 October 2024
" Excellent staff. Clear and simple instructions. Excellent communication. My Italian is very poor. Your staff's English was very good. "
" Excellent staff. Clear and simple instructions. Excellent communication. My Italian is very poor. Your staff's English was very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by ADRIAN - 04 October 2024
" Would not take any rental car unless on airport even knowing it will cost more, had my card swiped for 700 euros, also asked about full insurance they quoted me 38 euros a day, so as you see not a great experience. "
" Didn't like the notice on the desk informing me the if the was not clean on its return there would been a cleaning charge starting at 25 euros, but on payment of 10 euros upfront sort of cleaning insurance, so I paid the 10 euros, first time I've helped to pay towards cleaning. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by STEPHEN - 02 October 2024
" I turned up in Bologna only to find no car - and unbelievably no-one answering the phone, despite paperwork stating someone is on call until 11pm.. The lack of service and professionalism is mind blowing. Our flight was slightly late - which was obviously clear to the Centauro staff on the ground. I have had to hire another car at vast expense because being stranded at the airport there was no other option. I am appalled with Auto Europe and the Centauro car rental firm. Please tell me who to speak to about this before I pursue other options in this matter. 07956 463 402 "
" I turned up in Bologna only to find no car - and unbelievably no-one answering the phone, despite paperwork stating someone is on call until 11pm.. The lack of service and professionalism is mind blowing. Our flight was slightly late - which was obviously clear to the Centauro staff on the ground. I have had to hire another car at vast expense because being stranded at the airport there was no other option. I am appalled with Auto Europe and the Centauro car rental firm. Please tell me who to speak to about this before I pursue other options in this matter. 07956 463 402 "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by GEORGE - 30 September 2024
" The Ford Fiesta drove well but seemed to have many electronic warnings emitting odd noises. A handbook in English would have been helpful. "
" Both the Avis pick up and return administration were first class and timeous. Bologna airport could be better sign posted from the A1. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by GARY - 24 September 2024
" Waste of time no refund nothing never use again will explain to my card issuer and advise anyone to avoid renting from off site even though you is sold me saying the company is on sight, every chance i get to explain in social media i will and my card holder i will also explain to miss selling is illegal do you know this on site is not off airport "
" I arrived at 9.45 because the flight was delayed, you told me it was at airport it was not I called you before i flew you said never had a complaint, basically they cleared off home i paid the rental refused to wait and you refused to refund i did not get a car was left a Bologna airport that is so crap and wrong of you "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by STEVE - 20 September 2024
" Overall good "
" Staff at pick up was very helpful though we had to wait for around 40 minutes to get served, because the people at the front of the queue were very slow (we were 3rd in queue). Would've been good if there had been more staff available. Although the car had been cleaned, the inside looked as if it hadn't been done very well and was dusty with dirt on the floor "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by FABIO - 20 September 2024
" Great customer service as usual "
" Easy pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by DAREN - 28 August 2024
" very easy web platform and competative options - just a shame about my experience once the car was returned. "
" due to the time of our flight we had to return the vehicle and drop keys in safe place. Italy Car rent have emailed us saying the vehicle has considerable damage, all of which was apparent on collection and noted on their condition report. I have refuted the claim and am awaiting their further communication, Really poor and to be honest feel as if i am being scammed!!! Will never use Italy car Rent again if this is their behaviour! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by MADELINE - 27 August 2024
" Affordable, but inconvenient pickup & dropoff location "
" It would have been nice if we would have been dropped off at the terminal after our successful dropoff. Or, if it would have been nice if the reason was communicated why that didn't happen. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by LINDA - 22 August 2024
" Easy booking and good deals "
" Great car, value for money. V good customer service "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by PHILIP - 16 August 2024
" Really disappointed. car not at Airport and had to wait 25mins then a 10 minute drive in the same car collected in !!! Dirty, Damaged, Unfuelled. I took photos showed the Rep and he seemed un interested Fransico. Then decided to check the car for 15 mins trying to find damage !!!! Then said there were some marks which I said I had photos he asked that I sent them to him which I did. After getting to the departure gate he messaged me to say that we would be charged £470 for lock damage !!!!! I said this was ridiculous and please do not take any money from my C/Card. Phil Ewbank "
" Very Dissatisfied Car was not Clean, Not Checked for damage and unfuelled "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 6
BOLOGNA, IT - Reviewed by ADAM - 14 August 2024
" I thought martina did an excellent job, she sorted out any issues we had. Our flight was delayed and she stayed to sort our cars out. Excellent customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by IAIN - 09 August 2024
" No issues with Auto Europe, perhaps Drivalia could have provided a slightly better service "
" All the paperwork that was issued was in Italian and was not easily translated. The vehicle provided had quite a lot of damage and whilst I was assured that this was recorded, this couldn't be verified until the contract was received....which was all in Italian "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 6
BOLOGNA, IT - Reviewed by PHILIP - 04 August 2024
" Below expectations Not good customer service Disappointed with additional charge "
" Disappointed to be honest. We are in business and value feedback. Our flight was delayed from M/C and consequently we arrived 1 hr later than expected. I contacted your company at M/C to let you know and explain. However we were charged 95 euros for the delay !! It was dark handover was poor the representative said the car was undamaged. The car was damaged in 4-5 areas The Tyre pressure light was on The W/Screen washers were empty The car had not been cleaned I took images of the car damage the following morning when it was light after noticing the areas. I felt the additional charge was unfair given these factors. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
BOLOGNA, IT - Reviewed by BENJAMIN - 25 July 2024
" As always auto Europe great "
" Car not in good condition, slow pick up process, very difficult drop off process. Seemed like very keen just to make a quick buck "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 4
BOLOGNA, IT - Reviewed by JOHN - 23 July 2024
" My experience with Auto Europe was fine and I will be happy to use again in the future . "
" The young Lady at the rental Desk appeared to be fairly new to her job but I would describe her manner as brusque . It being only 11am I asked if it was possible to have a Jeep , as described on my booking . I was told this was not possible and was given a dangerously underpowered and terrible Chinese Dr 4.0 There was a relevant amount of damage to the rear end of the rental car , and , to some of the alloy wheels but this damage did not appear to be noted on the rental documents . On switching on the ignition the tyre pressure warning light was on and there was only 2/3 of a tank of fuel . I intend to take this up with Drivalia . "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 5
BOLOGNA, IT - Reviewed by ALAN - 23 July 2024
" Generally not good. See above. "
" When I booked this rental I was not aware the vehicle was off site ie 15 mins from airport. We waited 40 mins for the car to appear with half a tank of fuel. On return there was nobody to take us back to as there was only one young lady on reception who was working very hard indeed. One of the other car rental firms took us to back eventually. So all in all not very professional. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 6
BOLOGNA, IT - Reviewed by RICHARD ANDREW - 19 July 2024
" The actual car hire was excellent. However, Autoeurope have not replied to my questions about why I was told by Sixt that my Autoeurope insurance did not cover them and that I should pay for extra insurance from them. At the moment, I can't see the benefit of using a broker rather than going to the car hire company direct. "
" The quality of the car was excellent but I was not happy with the position I was put in regarding insurance at the airport, when I was told that Autoeurope insurance was not sufficient to cover Sixt. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by ALEC - 19 July 2024
" I felt reassured about the insurance situation. There was no attempt to upsell anything, which was good. "
" The pick up was a bit confusing. I had to phone a number. They replied with a pick up location by whatsapp. It was a short walk away but very confusing to follow a map online, and if you didn't have whatsapp, you'd be stuck. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by GARY - 19 July 2024
" Don't use off site vendors a complete waste of time only airport pick up. Ended up paying for 7 days a fiat 500 hybrid xl over €250 plus the €130 i already paid avoid using Micky mouse companies . I will only use a known provider in the future . Also th fuel was like for like if travelling late it should be full, rip of company stop using them "
" Firstly my flight was later then i thought they charged me €35 euros the car they offered was dirty it was around 20 mins from the airport . Would never use again . Also the insurance was a rip off over 35 euro per day. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by MICHAEL - 19 July 2024
" See above re car hire firm. Ref AutoEurope...it is becoming my 'go to' option - great pricing and flexible, helpful staff. "
" Good car, good price, flexible in accommodating late arrival. Drop of arrangements crowded/difficult at Bologna airport - affects all, not their fault. Would use again. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by GRAHAM - 09 July 2024
" I am ok with Auto Europe but I shall never again book with Autovia or Ecovia "
" The whole check-in experience was extremely poor. On average it was taking 20 minutes to book in each customer. They then 'lost' the keys to the vehicle (which had 10 or so external damages). Overall check in for us was 1 1/2 hours. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by HENDRICUS - 08 July 2024
" Everything was very efficient "
" They still havnt released the bloc on my credit card "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by JAMES - 07 July 2024
" This is actually the easiest and best experience of hiring a car we have had. "
" We where given a car by Thrifty at the hire desk in Bologna. We were expecting a car through Dollar. The car hire desk dealt with Hurst, Dollar and Thrifty. We where told the only car they had was through Thrifty, we got a free upgrade to a better car too. We where very pleased, although suprised and a bit confused the car was not through Dollar. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by MAURO - 05 July 2024
" I booked this car because it said pickup at Bologna Airport, and only after I realised the car needed to be picked up and left somewhere else entirely (with a free shuttle service). Not ideal when you have an early flight. I ended up having to drop the car one day ahead of time, and pay for an uber twice, to leave the drop off location and to reach the airport the day after. "
" Good company, location is not ideal. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by JENNIFER - 04 July 2024
" I used yo-yo use Auto Europe regularly for holiday car hire but haven't recently. I switched as friends spoke highly of you and positive feedback on Tripadvisor. Was really disappointed with the car company that was on your consolidator. "
" 1. When I got to pick up the car, the counter staff member would not let me take the car without purchasing additional insurance despite me saying that it was covered with yourselves. This cost an additional €33 a day! 2. The car pick up area is in a small corner of the car rental car park and difficult to find. Space is tight and another vehicle was blocking my car and had to be moved. 3 The passenger door was badly damaged but did close securely. 4. One of the sensors for the tyres kept coming on. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 4
BOLOGNA, IT - Reviewed by IAN - 03 July 2024
" - "
" easy to pick up, nice clean car, helpful friendly checkout staff, pleased with return process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by VICTORIA - 02 July 2024
" Autoeurope are good and offer good value and choice "
" The service and the staff were good. The car was covered in dints which was fine but it wasn't clean inside which was not fine. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BOLOGNA, IT - Reviewed by PATRICK - 30 June 2024
" . "
" Booked the car for 0900. Arrived at 1100 to be told that the car wasn't available anymore, and that I'd need to pay extra to upgrade. The car that I paid extra for was smaller than the one I paid for. The fella in front of me in the queue was 30 mins earlier and was told he could not pick up his car unless he paid extra. Would not use them again as they seem to do any trick to force money out of you. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by ANDREW - 30 June 2024
" As a regular traveler to Italy, we expected better service. Will never use this company again, and will advise both my family and friends to do the same "
" Very dissatisfied, after returning the car, nobody in the hire car check-in was present. Three days later we discovered that Drivalia had deducted €90 from the Blocked deposit, for what we assume was for fuel. The car was left Totally FULL, unlike when we picked it up, at the time the fuel gauge showed it was NOT full by about 2 bars. We have evidence of this as I photograped this on pick-up. We have since then contacted Drivalia AND Europacar notifying them. We have had no response from either party. Hence the poor ratings. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by MICHAEL - 25 June 2024
" Need I say more? "
" 1. Telephone number on the car hire document for Target office was incorrect so we had to Google it. 2. The Target desk is actually in a corner of a local hotel on a housing estate. 3. Pick up from the airport was very slow and the pick up meeting point difficult to find. 4. Pick up of the car on arrival at Target was slow. 5. The car wasn't particularly clean. 6. When we returned the car, the company singled out two minor, general wear and tear scratches on 2 hubcaps that we were certain were there on pick up and charged us for both, despite the fact we had returned the car in a better state than when we collected it. I.e we cleaned it properly inside and took it to a car wash so it was clean for the handover. 7. We would avoid using them in the future and would definitely not recommend this company to other travellers. 8. How many more reasons do you need? "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 5
BOLOGNA, IT - Reviewed by AMATA - 24 June 2024
" Very good overall "
" Very efficient counter staff. Deposit was not deducted for 3 days after returning vehicle which is not acceptable. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by DOUGLAS - 23 June 2024
" Not a good hire due to condition of vehicle. "
" Given a car that done nearly 80,000 km. Felt old and worn. Screen wash completely empty. Had to put oil into car halfway through hire as oil warning light came on. I have used Sicily by Car often but will not use them again. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by ALLAN - 11 June 2024
" Auto europe provided an efficient and competitively priced rental and telephone staff were friendly and helpful. "
" Collecting the vehicle was straight forward and the vehicle met my expectation re size, type and model. It was in good condition except for the overtaking mirror which was taped up and could not be adjusted. On the second day the vehicle developed an engine management fault so we lost two days use of the hire car. Apart from that issue all was good. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by STEPHEN - 11 June 2024
" Had to alter the booking a couple of times and this was done quickly and easily, along with refunds, as appropriate., which went into my account speedily. I have no complaints about Auto Europe at all...only compliments! "
" Picking up the car was easy but the staff were definitely under pressure. The car wasn't cleaned (on the outside, at least) as the staff had to turn round cars as soon as they came in. |Either more staff needed, more cars or take fewer bookings, I reckon). The return was easy and took 5 mins. All very good and Auto Europe, in general, has been excellent. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by CLIVE - 10 June 2024
" Booked through AutoEurope on line. Struggled to make contact with Felirent on arrival, but contacted AutoEurope who quickly put me through. Once pick up location pin dropped to me it was a quick and seemless transfer off airport to Felirent office location to pick up rental car.The car itself was a brand new Ford Puma hybrid which performed perfectly for our week in Italy. Drop off and transfer was handled efficiently and seamlessly which was welcomed after an autostrade journey full of stress inducing delays! "
" Booked through AutoEurope on line. Struggled to make contact with Felirent on arrival, but contacted AutoEurope who quickly put me through. Once pick up location pin dropped to me it was a quick and seemless transfer off airport to Felirent office location to pick up rental car.The car itself was a brand new Ford Puma hybrid which performed perfectly for our week in Italy. Drop off and transfer was handled efficiently and seamlessly which was welcomed after an autostrade journey full of stress inducing delays! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by JOHN - 07 June 2024
" Vehicle was good, could have been a little cleaner. No problems at pickup, no trying to sell you add ons, would use again "
" Rental plus was fine, low scores reflect parking arrangements at Bologna airport which is probably out of Rentalplus's control. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 7
BOLOGNA, IT - Reviewed by SANDRO - 07 June 2024
" Overall positive "
" All was great except that we were not provided with the car we booked and when asked was told "all had already been taken" "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BOLOGNA, IT - Reviewed by GEORGE - 03 June 2024
" Again, staff were very helpful (want to highlight that), but the car was exceptionally poor. "
" Staff were very friendly and helpful, but the car itself was terrible. A very poor vehicle, unpowered and almost dangerous to drive on the motorways. It felt very cheap, and a massive downgrade against the opel Mokka (or similar) we should have received. The return signage for the vehicle drop off was not clear, and whilst I have a significant amount of experience during abroad, would have been a horrible experience had I not. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by ROBERT - 28 May 2024
" Feel totally ripped off. I was tired and had waited a long time to pick up the car with a long journey ahead. Given they had a charge against my credit card and stated their intention to use it for any damage I was left with little option but to buy an unnecessary extra insurance. Given the state of the car I was constantly expecting it to breakdown. "
" Told me the car came with no recovery if it broke down and we would have to recover our costs from the insurance we bought from you. Also said they would bill us directly for any damage and we would have to recover from the insurance. Having waited over a hour to get served and it being late in the day we succumbed to the hard sell and paid extra for ecovia insurance at 130 euro. They claimed we could recover our costs from you but I suspect that is untrue. I watched the same line played with every other renter. Total ripoff, car was falling apart the whole central column moved with every gear change with permanently on warning light. Not a happy client "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by TIMOTHY - 23 May 2024
" I use Auto Europe for all my car hires, "
" The counter was manned by 1 person and there was a long queue of people picking up cars so it took an hour to get our vehicle. The car had no washer fluid for cleaning the windows. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BOLOGNA, IT - Reviewed by IAN - 23 May 2024
" Vehicle was quite scuffed around the bodywork. In some ways this was OK since hand back wax simple. Had to wait a long time to take receipt of vehicle. Hire car garaging at Bologna is very confined and was challenging getting a nine seater minibus out. Once in the road all was OK. "
" I seem to have been charged for fuel from my deposit of €100 despite accepting vehicle with 3/4 full tank and returning it at same level. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 5
BOLOGNA, IT - Reviewed by GRAHAM - 26 April 2024
" . "
" Good easy to use web site efficient pick up. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by MARIA - 22 April 2024
" You and the car hire company need to be more transparent in the fees "
" All Going well until I returned car. They said it wasn't full but we'd just filled at petrol station. They then charged €12 fuel €50 fee. Excessive "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 6
BOLOGNA, IT - Reviewed by JOHN - 18 April 2024
" I would certainly use again but please can you make sure that on your records my name appears as follows: John Barker Jones I have had issues before on pick up because of how my name appears on the records. "
" Generally I am perfectly satisfied with Sicily by car, I have used the company many times before. A minor thing: there was a problem with the parcel shelf which was a bit annoying. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
BOLOGNA, IT - Reviewed by NIGEL - 17 April 2024
" My experience is one I would not wish on anybody else. Do not use a broker, go direct with a rental company. "
" I have a charge on my credit card for £578.98 from Europcar which nobody seems to be able to explain what it is for. Despite emails and calls to your customer service team, nobody appears to be able to or want to help. I have just called and been told to call back tomorrow as customers services is closed today! I'm very disappointed by the lack of support. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 5
BOLOGNA, IT - Reviewed by STEWART - 13 April 2024
" My beef is with Europcar, not yourselves. I've enjoyed great service from you and would appreciate your help on this please "
" We collected a Fiat Tipo (as ordered) from Bologna airport on 4th April. Upon collection it was apparent that the car was covered in dents and scrapes, which was disappointing but we accepted it. We then set off for Florence where we were staying for 3 nights, approximately 30 minutes into our journey the engine management light came on when we were on the Autostrade. This obviously gave me some concern but we managed to get to our accomodation okay. We did not use the car for a day as we were using public transport to view Florence. On 6th April, the car would not start using the key. Luckily I'd parked on a slight slope so I managed to bump start the car. We then set off for Siena for a day trip. Again, approx 30 minutes into our journey, the engine management light and power steering warning light came on along with another light that I did not recognise. This caused me some real concern as we had 3 children in the car. We googled the nearest depot and luckily you had one in Siena. I must say that the staff there were extremely helpful and exchanged the car for us.The replacement car was however a petrol, not a more efficient diesel that we'd ordered. Also, despite the car being an SUV, the boot was much smaller and did not fit our suitcases in, which was an issue as we were touring around a bit. My other concern is regarding the fact that I have received a 'return report' a short time after i'd returned the car to Bologna airport this morning. Despite me filling the tank in Modena last night (at a cost of £76.25) and topping it up 1km from the airport this morning (at a cost of £6.79), the report says that we returned the car only 7/8 full. The staff member did not mention this to me as I would have checked myself.I categorically disagree with this. I would really appreciate it if you can please review this case and come back to me. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by LUCIA - 09 April 2024
" Staff excellent. Very friendly. And very helpful. "
" Car was little dirty inside. Also it will be good idea if someone explaine things about the car. It took three days to figure out why navigation was not talking. But overall good car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by RICHARD - 09 April 2024
" Easy to book and good value "
" Brand new car Automatic as ordered - has changed to manual on other rentals Staff quick, efficient and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by GLENN - 31 March 2024
" We've never experienced any issues with AutoEurope as a broker and have found them to be very reputable. "
" We had a bad experience with Ecovia/Autovia. We were less than five kilometres from Bologna airport and in a busy motorway when the front tyre blew out. We had to stop and get towed. We discovered the two front tyres were in such bad condition that the metal was exposed. We were lucky we weren't injured. We returned the vehicle and filed a report to the staff. Five months later Ecovia charged us €250 towing costs. Despite a letter of complaint, accompanied with photographic evidence proving the issue was their fault, they continued to take the money from my credit card. I rent vehicles four of five times a year in Italy and have done for years but Ecovia are by far the worst company I've rented from. They might be cheap but for the sake of safety, inconvenience and ultimate cost I'd pay a few extra Euros to go elsewhere. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by FABIO - 29 March 2024
" Top "
" Great car WW Cross, and great customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by FABIO - 16 March 2024
" Best one in BLQ airport "
" Great customer service as usual...and I really mean it!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by PAUL - 14 March 2024
" Depends on the outcome of this rental. "
" Noleggiare created damage which was already on the car when we collected it. And are trying to charge us for this. Won't be using them again. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 7
BOLOGNA, IT - Reviewed by LUCA - 19 February 2024
" Again, car was fine but charging 50 euro for a tank slightly lower the full level is a rip off. You should allow some flexibility, as a customer I will remember this and prefer another rental company next time "
" I got charged 50 euro for returning tank at 95% instead of 100%... seems excessive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by MATTHEW - 09 January 2024
" where? "
" It's pretty rare that care hire staff are friendly, fun, informative and efficient. But these guys were excellent. We didn't even mind they'd be so busy the car hadn't been cleaned "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by CHRISTOPHER - 12 December 2023
" I hire 10 -12 cars a year from Autoeurope. A bad experience is rare "
" Italy Rent gave us a vehicle with lots of small pieces of damage. On return they found 2 small scratches we had not recorded but do not believe we caused. They charged Eur 200 for something that might cost Eur 10 to repair. It's a scam. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 4
BOLOGNA, IT - Reviewed by ALIDA - 11 December 2023
" I will never use your service again, I will book directly with Hertz, how can you promote car rentals that will not wait for passengers in an airport?? "
" Pathetic. My flight got delayed and I've arrived to the kiosk at 9.05 pm, closing time was 9.00 pm. There was nobody there to wait for me to give me the keys, they 100% knew the flight landed and they decided not to wait for me. I ended up spending €313 with Hertz. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by ANNA - 04 December 2023
" Very convenient location in terminal, prompt and helpful service, almost new car, will use again "
" Thank you for a very good service, very helpful and always answering the phone! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by PETER JOHN - 28 November 2023
" easy to use "
" efficient "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by STEFAN - 23 November 2023
" The local fulfilment of Enterprise is LocAuto so to represent that as the Enterprise brand is very misleading because dealing with local operators is extremely frustrating as they don't have global standards of service. "
" The car was a Ford Diesel which requires an additive called AdBlue on top of the fuel. This additive was not refilled and the warming light went on from the beginning of tge hire. The road side assistance didn't pick up the phone on the weekend. We finally made it to the gas station on Sunday when the engine would not start before refilling the additive. Fortunately the petrol station carried it. They charge an extra 38 EUR for that. I am now arguing with customer support of LocAuto (their local contractor) to get this amount back. I was told by the staff at the return I need to provide a receipt which states "AdBlue" explicitly which mine does not. Extremely unpleasant experience. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
BOLOGNA, IT - Reviewed by SUZANNA - 28 October 2023
" Ok "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by JOHN - 22 October 2023
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by STEVEN - 20 October 2023
" So often car hire companies are a nightmare to deal with but I can confirm dealing with Rentalplus though AutoEurope was a pleasure. "
" The staff at Rental Plus in Bologna were excellent, very helpful and the car was superb. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by PETER - 16 October 2023
" Once again it works. Booking online clear and simple and offers good pricing. "
" No problems. Easy check in. I was offered advance check in on line but I couldn't get the site to work. Maybe UK Drivers Licence number doesn't work on Italian website, but not an issue "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by GARY - 28 September 2023
" Simple easy to use and straightforward good value for money "
" Good car upgrade which was nice, the difficulty is with the parking at Bologna airport . The drop off is difficult and not many spaces hard to park any car to be honest "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by GARETH - 25 September 2023
" I have held off from responding to this feedback about your service in the hope and expectation that you were going to sort out the problem with this rental which was cancelled following a phone conversation between myself and one of your staff on the morning of the 28th August. During tht conversation your representative confirmed that we would be refunded the full costs as we had contacted you more than 48 hours before the car was due to be collected. During the same conversation your colleague found another rental from a different company (Centauro) which was booked and paid for. It was only when I checked my Barclaycard statement on returning from our holiday that I noticed we had not been refunded the cancelled Italy Car Rent booking. I naturally assumed this was just an oversight on your part. Subsequently I have emailed you on at least three occasions and lodged a formal request via your website have not had even the courtesy of a reply. I am quite disgusted at this appalling lack of customer care and service and the and am in the process of asking Barclaycard to intervene to recover the money. I have used Auto Europe on many occasions in the past and have always been impressed with the quality of service and professionalism you regularly demonstrated. In fact I was particularly impressed with your colleague who sorted out this late cancellation and found us an even better deal with Centauro. However I will not be using your services again and will caution my friends and family to avoid using you at all "
" This hire was cancelled more than 48 hours before we commenced our journey. We never picked up a car from Italy Car Rent "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by STEPHEN - 25 September 2023
" Much will depend on how AutoEurope now handle my complaint and request for reimbursement of all our additional charges "
" Having booked through AutoEurope, on arrival at EcoVia desk in Bologna airport, we were refused the car, as they said my UK paper licence was NOT valid, despite having passport as supporting documentation. No T&Cs I read in advance stated that a photo licence was required. Had to book a car through another company at the desk, paying over three times original cost. Not impressed ! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by MOHAMAD - 20 September 2023
" We had issue with the car that has been give to us by the Sixt which has nothing to do with auto Europe. "
" We have booked a car that can take 2 suitcases in the boot, however the car that we had was Audi Q2 whic can hold 1 suitcase plus one cabin back. Which mean we had to put the other suitcase between the two passengers sits at the back which was uncomfortable for everyone. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 7
BOLOGNA, IT - Reviewed by PAUL - 19 September 2023
" We requested a Ford Fiesta or similar with Sat Nav. At collection we were told the only vehicle we could have was a 7 seater Ford Torneo (A Van with sliding side doors with windows). We asked if Sat Nav was in it and told that it was. In fact there wasnt. Pretty poor service overall, not very happy. "
" We requested a Ford Fiesta or similar with Sat Nav. At collection we were told the only vehicle we could have was a 7 seater Ford Torneo (A Van with sliding side doors with windows). We asked if Sat Nav was in it and told that it was. In fact there wasnt. Pretty poor service overall, not very happy. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BOLOGNA, IT - Reviewed by PAUL - 30 August 2023
" Pushed for extra insurance "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BOLOGNA, IT - Reviewed by SAMUEL - 28 August 2023
" I was disappointed with the cost / value for money (over £400 for 1 week is very expensive), I was a bit confused after collecting the vehicle about what would happen when I dropped it back and who to call if there was a problem but an agent was waiting for me when I returned and the we had no issues with the car and all staff were helpful and polite "
" I was disappointed with the cost / value for money (over £400 for 1 week is very expensive), I was a bit confused after collecting the vehicle about what would happen when I dropped it back and who to call if there was a problem but an agent was waiting for me when I returned and the we had no issues with the car and all staff were helpful and polite "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by JAMES - 17 August 2023
" We have rented with AUTOEUROPE for many years and will do so in the future. Excellent prices, easy to use web, great flexibility and lovely, helpful, effective staff. 10 out of 10 "
" All other rental companies shut at 10pm. Rental plus at 9pm. Our flight was delayed and they wanted to charge us £80 which is outrageous. I would understand some extra but £80 is ridiculous. Chiara was lovely and helpful. The other woman not so much...Everything was a problem. She told us to go to another company and rent another car if we arrived late even though we had already paid for our car. She then said that we couldn't have the car the next morning. Thankfully I spoke to AUTOEUROPE and they were most helpful and brilliant. We felt "defended" as your customers. She then said that they no longer had the car w had booked so would have to pay more for a bigger car. I threatened the. With calling AUTOEUROPE again and she backed off. The other people were very helpful and nice. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by BRIAN - 08 August 2023
" Overall v positive experience "
" Overall v positive experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by MICHAEL - 07 August 2023
" Easy booking, pick up and drop off "
" Knowing Thrifty was part of the Hertz group would have saved a lot of stress at the airport. The signage in Hertz was tiny "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by ALEXANDRA - 01 August 2023
" Very positive "
" Great service and a more eco friendly car too. Kinda staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by JOSHUA - 29 July 2023
" Easy booking system and a lot cheaper than booking direct. Good comms throughout "
" Easy pick up and drop off "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by SERGEY - 28 July 2023
" I used your service already a few years and I'm very satisfied! A few times your suppliers didn't make their work not so perfect, but your service is good. I hope, that you build your mobile app more friendly... Thanks. "
" I expected to receive a car class that I ordered, but in fact I received the car a bit smaller. Good that it was a almost new car. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by GARY - 27 July 2023
" As above. "
" Lady at Autovia/Ecovia desk in Bologna was slightly abrupt. Car pick staff were helpful and answered query re air conditioning. Drop off back at Bologna airport was confusing - additional signposts pointing to Autovia/Ecovia location would have been helpful. Drop off staff were helpful. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by NICOL - 26 July 2023
" Simple from booking to payment to pickup and drop-off. Will use again "
" Nothing to fault at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by PHILIP - 08 July 2023
" Perfect "
" Smooth experience, car was bit old so no apple play otherwise very satisfied "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BOLOGNA, IT - Reviewed by COLIN - 06 July 2023
" Auto Europe needed to be more helpful in this situation "
" There was no one from Centauro in the airport area when I arrived and no one appeared in the next 45 minutes "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by PETER - 04 July 2023
" Don't make comments mandatory! "
" Fine experience "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by JOHN - 19 June 2023
" Please refer to 3 above. "
" Upon receiving the car in Bologna I noticed the warning light for air tyre pressure was on. I went back to reception and explained to them there was a problem with the back passenger seat tyre. An employee put some air in the tyre. During the course of the next two day's driving I had to get air at the service stations 3 times. The air pressure dropped from 2.9 to 1.3 fairly quickly. This in my opinion was very dangerous and time consuming. They should have changed the vehicle at Bologna wen I indicated there was a problem with the air pressure on the rear passenger tyre. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by BARNABY - 07 June 2023
" It should be made clearer that the Auto Europe insurance is not the Ecovia "all-in" insurance, and that it is not as comprehensive. Although it is cheaper, I would have chosen the more comprehensive version if I had not already bought yours. Otherwise, the search and booking process was easy and efficient, and the car hire company was a good one. "
" On the whole, positive. We had to wait for more than half an hour to pick up the vehicle because a party before us had clearly messed up their booking, and monopolised one of the two staff as they made various phone calls and tried to sort it out. A long queue formed behind us, including families with small children. Then they tried to sell us the extra insurance, which I had already purchased (more on that below). However, the actual pick-up and drop-off was easy, and the car was an upgrade. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by ANDREW - 09 May 2023
" No further comments "
" No problems "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by MICHAEL - 30 April 2023
" Will book again "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by PAUL - 18 April 2023
" I have used sicily by car several times in the past. My experience has always been good so you are now my car hire firm of choice when in Italy "
" Very well organised experienced, although slightly held up at pick up due to a couple of difficult customers ahead of me "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by KATHARINE - 15 April 2023
" It would be nice it you could spell out very clearly and simply the matter of what insurance one needs. It is overly complicated and seems to change frequently. Otherwise, AutoEurope is easy to use. "
" Gold car is not the only company that leaves me feeling as though I have been taken advantage of in terms of extra insurance. Some companies are better than others. Gold car was not one of the better companies in this respect. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by LAMEES - 16 March 2023
" Horrible... I rented for half a day and conned! "
" - You are not renting directly form Auto Europe. - The actual rental place charged me extra for insurance which was supposed to be included. Auto Europe then says - to take it up with them. - The actual rental place can not be reached. They have set up their contact form that o matter what you write in it, it says something is missing and so your query doesn't go through. - They never returned my deposit for no reason. - The service was super slow on the counter when picking up. - All in all, its a con job! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by STEVEN - 13 March 2023
" Not happy with the way the wording of additional drivers being included were writenand should be removed from the website. Why have additional driver included shown on the website which is no longer available. Very disappointed and will look elsewhere next time. "
" wording regarding having an additional driver included on your website was very misleading and open to misinterpretation. The details which were past their date on the site also added to the confusion. Not happy as I had to pay another 110euros for the additional driver who only needed to drive the vehicle once. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 6
BOLOGNA, IT - Reviewed by CHARLES - 28 February 2023
" Best price every time "
" Car was fine but could be cleaner on the inside "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
BOLOGNA, IT - Reviewed by FRANCESCA - 23 February 2023
" THe renting part of the experience was good, but the car was not. "
" There were 2 problems: 1. the car rented was dirty on the outside and had rubbish on the inside (a fast food package) 2. the car was significantly underpowered, so much so that i felt uncomfortable driving it on the highway "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 3
BOLOGNA, IT - Reviewed by THOMAS - 15 November 2022
" Won't be using again "
" Utter crap. Arrived with a two and a half hour wait. Had to just leave in a cab. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by IAIN - 20 October 2022
" It was difficult to locate where the bus would pick us up but once we got there the experience was fantastic. The contact was polite and efficient and the car was brand new. "
" It was difficult to locate where the bus would pick us up but once we got there the experience was fantastic. The contact was polite and efficient and the car was brand new. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by RUSSELL - 28 September 2022
" Have been using Auto Europe for years. For the first time ever, I cancelled a vehicle this year and the refund was dealt with instantly. Will continue to use AE. "
" Picking the car up would have been quick, but the customer (local) in front took ages. New car as described. 1 piece of damage wasn't noted on the paperwork, so I took a picture, but wasn't concerned as I had zero excess. Car was fine, drop off was excellent. Small pending payment on credit card was removed promptly. used SBC before and would again. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by HUGH JONATHAN - 20 September 2022
" Good "
" Good "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by PAUL - 19 September 2022
" AS ABOVE "
" We went to collect our car from Bologna airport but the woman at the counter was awful. I had all the correct documents to show her but she refused to accept my paper Licence as it was a little tatty. She then suggested we cancel the booking through Auto (claim a refund)and make a new booking with her over the counter under my partners name. This would have cost us double the amount which we were not in a position to pay. We called your office to try and resolve the matter but whatever your advisor suggested the service member was not accepting. After an hour of pleading with her we had no alternative but to go to another rental firm who were more than happy to accept my documents & provide the vehicle. Hertz and Avis bith offered us a vehicle. So we were not provided with a vehicle from our booking with you and trust you will refund the full amount I paid back onto my credit card. I trust you can resolve this matter swiftly as I would not wish to escalate the matter with my card provider & report bad reviews on socials after this extremely distressing experience. Thank you, Paul "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by JONATHAN - 15 September 2022
" See comment above "
" Very straight forward and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by DANIELE - 12 September 2022
" Auto Europe have been efficient throughout the process "
" There were a number of unrecorded serious scratches on the car when I collected the car at Bologna airport but there was nobody from Goldcar in the garage to witness the damage. I had to email photo's to Goldcar who said they would check the car against their records. I am concerned that Goldcar will charge me for this unrecorded damage. When I returned the car to Bolgna airport there agian was nobody from Goldcar to check and witness the condition of the car so I returned the keys to the Goldcar desk in the airport. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BOLOGNA, IT - Reviewed by BELINDA - 03 September 2022
" Good car, upgraded to a bigger one. Worked very well! "
" Easy to pick up - no queue this time! Very helpful member of staff "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by FIONA - 26 August 2022
" Thoroughly disappointed. It cost us a lot of money and I don't think gold car should be allowed to rent out cars which have not been maintained. "
" We were talked into paying an exorbitant amount of euros for extra insurance which I think, introspect was completely unnecessary. When we finally found the Cinque Cento, it appeared to have just been in a crash and had scrapes and dents to the front. I complained to the girl in the car park area and she eventually exchanged it for a Fiat Panda. At the time, I asked the girl to sign our agreement to that effect but she just said I would receive an email saying that we had been given a different car. That email did not arrive and when I telephoned the office they said that although the booking had been amended online, I would not receive any confirmation. During the first hour on the road the Panda flashed up a warning light on the dashboard saying the oil was dangerously low each time we went round a bend. My husband inspected the dipstick and found that there was no oil showing at all so we bought a can and put it in. There was also no water so we replaced that as well. The car has obviously not been checked between customers or maintained in any way and could have been dangerous to drive. I do wonder if the guy on the desk even knew that the Cinque Cento which he offered us had been in a collision. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by TIM - 23 August 2022
" Best site for car hire in Europe "
" All good thanks! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by DAVID - 17 August 2022
" It is not auto-Europe's fault but Keddy/Europcar were far too slow "
" It took 1hr 30 minutes to get served, almost as long as the flight from UK "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by FRANCIS - 16 August 2022
" A positive experience overall. "
" Pick-up of car was straightforward; return less so. Car was not very new, but did what was required. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 7
BOLOGNA, IT - Reviewed by CARL - 16 August 2022
" Car was not clean when we picked. Car had no oil in the engine. Had to spend 30 Euros adding oil. "
" Car was not clean when we picked. Car had no oil in the engine. Had to spend 30 Euros adding oil. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 5
BOLOGNA, IT - Reviewed by SHAUN - 08 August 2022
" Easy online process "
" Fast service, pleasant staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by AMY - 06 August 2022
" Car had scratches not detailed on paperwork too. Very unsatisfactory experience. "
" Counter Staff were rude and argumentative. The price of everything went up so I ended up spending hundreds more than expected Despite reserving a car seat, and having evidence, I was told I hadn't "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
BOLOGNA, IT - Reviewed by ROGER - 02 August 2022
" Auto Europe we great to deal with but Avis was extremely disappointing "
" Even though we registered for Quick Pass, it took ages to get the car - huge queues. Also for the price I was very disappointed with the car - tiny, underpowered and pretty old "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 3
BOLOGNA, IT - Reviewed by ALAN - 20 July 2022
" Please see comments above "
" I found the Hertz staff at Bologna airport to be accommodating, helpful and polite, both when we collected the car and when we dropped it off - full marks to them! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by STEPHEN - 17 July 2022
" See above "
" Car was good but with a very dirty exterior. So much so that when I returned it they recorded scratches that were not previously visible through the mud. They counted it against me which was annoying. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by LESLIE - 22 June 2022
" Booking simple "
" Everything ready on arrival & check in was speedy. On return no one to check over car but we took photos. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by MARCO - 16 June 2022
" Overall excellent experience "
" My only comment is when we picked up the car, only one person manning the desk "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by FRANCIS - 02 June 2022
" N/a "
" The car, Toyota yaris. Although we were told the car would have a full tank of fuel it was only three quarters, also the engine cover was hanging off under the car and bouncing around. The employee said to not worry and just drive it! Engine cover had fallen off by end of trip. Not great "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by HILARY - 31 May 2022
" Because if the state of the car I would be reticent to recommend to a friend. Even though process and price all good. "
" Good price and service but car was quite damaged with glass of brake light broken. Also stained seat inside the car. Disappointed with car exterior, however, it worked well and the size was perfect. Looked scruffy. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BOLOGNA, IT - Reviewed by CHARLOTTE - 31 May 2022
" Easy to book and to change flight details "
" Maggiore desk was shut so we had to use the Avis counter. Waited almost 2 hours to be seen, the counter staff were rude. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by NEIL - 20 May 2022
" See above. Confusing and unsatisfactory. "
" We had to wait two and a half hours in a queue at Bologna airport to pick up the car even though already booked on line. Then another half hour to find it through poor directions. We had booked the car for 4pm and got it at 6pm in rush hour traffic. We also think we were charged £80 for insurance? We didn't need. The whole experience was very confusing. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by VANESSA - 18 May 2022
" Easy and pleasant experience "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by NEIL - 18 May 2022
" Was ok although the car was dented and scratched and they said it was in perfect condition had to spend half hour taking pictures to email them "
" Even though I paid extra for insurance they were still trying to sell extra insurance saying that the insurance I took out wasn't good enough "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 6
BOLOGNA, IT - Reviewed by DANILA - 16 May 2022
" All ok "
" Drop off was not ideal. No staff to check the vehicle. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by MARTIN - 12 May 2022
" There were several positive aspects of this hire - but overshadowed by the insurance issue. If a customer buys full insurance then that should be enough. "
" My understanding was that I had purchased a comprehensive insurance package. It even stated this on my booking. I was not impressed when the Avis agent tried to sell me further expensive insurance and pointed out the large penalties that would apply if I had a bump. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by ALEXANDER - 12 May 2022
" All very simple and good value. "
" Excellent service all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by PETER - 15 April 2022
" Disaster for the reason described. "
" Wanted to use my wife's credit card as we were together with all the family on the trip and I didn't bring my own. I couldn't take the car though I had paid. Worse - to book another I would have to wait another two hours though the car was there. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
BOLOGNA, IT - Reviewed by BRUCE - 11 April 2022
" Autoeurope has great selection of cars and booking experience very straightforward. "
" Staff at desk in terminal very friendly and helpful. Same with staff at dropoff. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by PETER - 02 April 2022
" The check in staff member was excellent and Zi really liked the key and Go facility. "
" There was quite a lot of damage to the car when I picked it up and I took photos of that. When I took it back I don't think they were bothered as they said I was fully insured. So I pointed out that I didn't cause the damage. I really would have liked a car in better condition or at least offered an apology when I collected it. Or perhaps a different car. Otherwise the car was very clean. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
BOLOGNA, IT - Reviewed by ROGER - 28 February 2022
" Had a great experience renting with auto europe via Sicily by car, however the maggiore experience has tarnished it somewhat. "
" I paid for the rental of the car from Bologna to Rome and the price was £70.84. It was indicated that there would be a charge for taking the car one way which was 40 euros. I gave my credit card across at the rental desk for the deposit, £153.20. I left the car back to Rome Termini empty, as per the contract, and now not only have the deposit charge but also a new charge of £163.60 which hasn't been explained. Ridiculous overall. The drop off is also a shambles and not clearly marked. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by SUZANNA - 05 February 2022
" Xx "
" Xxx "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by THOMAS - 10 January 2022
" fees on excess are not clear. I haven't been offered options on Auto Europe's website until I received an email 2 days prior to my renting started. When I arrived at pick up, I've been told that the package wasn't covering legal expenses anyways and been offered an extension. The insurance part of the renting needs to be ironed out. "
" They were OK this time. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by JEREMY - 09 January 2022
" Still a better selection, price and changeability than other ways to rent a car. "
" I have filed a complaint regarding this rental. The vehicles corresponding to the cost level of the booking were not aligned. By Autoeurope standards I was expecting an SUV. By Leasys standards I had booked a mid size and the SUV I was expecting was classed as large. The car was in good shape and counter staff were very efficient but adamant about the class of booking. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by CHRISTOPHER - 31 December 2021
" Managed to beat a previously booked price by quite a significant amount "
" Best value for estate at our destination, however we had requested a child seat and they didn't have one available in the correct size which was not great as they simply shrugged at us and didn't offer anything to help. With pressure they offered a seat smaller which then in turn, was found to be broken. Very disappointing experience have pre-requested the seat. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BOLOGNA, IT - Reviewed by RAUL - 30 December 2021
" They stole € 120 from me. I did not receive the car because I do not accept my card. Very Bad. "
" They stole € 120 from me. I did not receive the car because I do not accept my card "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by ALLISON - 16 December 2021
" I forgot my drivers license. I rang Auto Europe to help resolve. The initial representative I spoke with was helpful, providing a solution. However, we were then disconnected. I rang back and was connected with a woman who appeared to half listen to me. She then thought she had put me on mute, but hadn't. She audibly said over the line, "I'm not dealing with this one" and then proceeded to put me on hold until her original colleague became free. It was clear she was uninterested in helping me. Please listen to the recording- embarrassing for a representative to speak that way about customers. I'm still chasing on a refund I'm due. "
" Hertz was a pleasure to deal with. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by PETER - 30 November 2021
" Auto Europe excellent, see comments above regarding the Sicily by Car experience "
" Competent but slow and despite pre-registering all details (which is a good idea in principle) the lady did not seem to use these details to speed up the collection / check out so not sure of the value of undertaking this pre-registration. Otherwise OK but not outstanding. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by DAVID - 25 November 2021
" see above "
" Dirty car, ill trained counter staff Total score for incompetency, poor service & the appalling dirty vehicle i was allocate Had i not been in a hurry I would have rejected the car, but that a bit difficult when in a hurry & they have your money up front "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by QUENTIN - 26 October 2021
" overall great "
" loved the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by NIGEL - 07 October 2021
" Apart from my comments above regarding the Service and AdBlue warning lights I am very happy with both Auto Europe (who I have used every year for at least the last 10years or so) and Sicily by Car "
" Sicily by Car were very efficient, all documents were sent to me by email rather than paper which I liked. My only gripe was the Vauxhall Mokka provided; within 20 mins of getting onto the motorway in Italy, the Service warning light came on, telling me it needs a Service soon and then within 5 mins the Ad Blue warning came up telling me it needed Ad Blue. A little later it told me I had 800km to go before the engine would refuse to start and as I wasn't going to get to 800 km I ignored it however the 2x warning lights continued to flash throughout the 5 days. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by ELISA - 02 October 2021
" Not nice. I end up spend so much money more then expecting due the insurance and the fuel. Also they said that the car was ben sanitise but I found cigarettes butt's and chewing in the floor.... I clean up all the handles myself. The policy should be more clear as well. I really spend so much "
" Expensive prices for the quality of the car. No worthy at all. 950£ of deposit its absolutely ridiculous expecially because most of the common credit card has a limit of 1000 at the end I spend so much for a super normal and small vehicle "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 5
BOLOGNA, IT - Reviewed by JAMES - 24 September 2021
" The car was clean and the staff who booked the car out and in were very helpful. "
" Whilst the car was clean it had considerable damage, some judged by LEASYS to be serious. In particular the right hand front door had been badly stoved-in. This had damaged the door seal at the top so when it rained (and when it rained it really rained) water leaked in soaking the front passenger seat and passenger. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 4
BOLOGNA, IT - Reviewed by MARTIN - 19 September 2021
" Booking process easy, only an average quality of car, poor pick up service at airport, car drop off fine. "
" Long queue - over an hours wait to pick up car. Car had an engine warning light which was ignored when we pointed it out to Sicily By Car "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BOLOGNA, IT - Reviewed by ROBERTO - 14 October 2020
" Very satisfied. Particularly impressed with the staff "
" I would especially like to thank and compliment the lady who was working on the Sicily by Car desk at Bologna Airport at around 5.30pm on Thursday 8 October. She was exceptionally helpful and polite and was a fantastic advertisement for the efficiency of the company and its people "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by SUSAN - 12 October 2020
" Very positive "
" Helpful friendly staff, an easy and straightforward pick up and drop off Great little car - great service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by LORENZO - 07 October 2020
" k "
" jj "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by MARTIN - 08 September 2020
" Always competitive "
" Was provided with two options of an Audi A3 s line or bmw 1 series so two quality cars. The girl on reception was very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by HANNE TIDEMAND - 06 September 2020
" Easy to use website. Clear information "
" Friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by LUCAS - 21 August 2020
" So far it was always smooth - both rentals and cancellations. I particularly liked clear prices (with and without insurance) when doing research. "
" Had to wait for the car as I refused to pay for the upgrade. The car was scratched and dented which was not marked in the paperwork. I have not got an address for the drop-off. The staff person in Bologna was rude and had a language problem. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 6
BOLOGNA, IT - Reviewed by LUCY - 21 August 2020
" please see the comments above... "
" I stopped to refill the car with diesel within miles of the drop off at Bologna airport. I noticed that the diesel dial would not go to full so I tried I tried to refill again - the dial would not move to full again. At the airport there was no one to report this fault to so was charged again for diesel by hertz. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by STEVEN - 08 August 2020
" shocking do not use this company "
" shocking, do not use this company "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by LINDA - 01 March 2020
" Autoeurope experience good, budget experience not great "
" I have used budget a few times now and always been pretty pleased with them. This time on my return They wanted to charge us for snow chains as it was listed as an additional item on their contract that they emailed us from the desk. I said that I had taken a car out with them in December and was not charged, why is this different this time. They did not really have an answer. I have re-looked at my voucher and it said snow chains were included as part of the voucher. Anyway after some discussion they eventually removed the charge for the snow chains as it turned out they were not even in the car, but it made us feel as though a good experience with the car turned out to be an unpleasant one. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by JOHN - 25 February 2020
" Found me the car I needed from a provider who had a good price "
" Keddy which turned out to be eurocar provided a vehicle as advertised that met my needs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by JULIAN - 25 February 2020
" Leasys let our experience of Auto Europe down. "
" The car we rented was supposed to be white but it looked grey when we picked it up as it was so dirty on the outside. Every time we opened the boot, we were left with a black residue of dirt on our hands. Additionally, we were advised by Auto Europe to go with Leasys as they were able to provide ski racks. This was confirmed in our contract for hire. Staff at the Leasys counter knew nothing about this and appeared very disorganised. They did not supply the racks we ordered. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by JONATHAN - 24 February 2020
" all very good. "
" all excellent service as usual, we use the company regularly, the car on this occasion was a little disappointing as appeared slightly under-powered and appear to over-rev. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by EVE - 20 February 2020
" very easy to use with v competitive pricing. would use in the future. "
" it was a nice new car that was comfortable and easy to drive with loads of space. however, it was frustrating that the week hire of the car and insurance cost the same as adding just 1 additional driver. the additional driver fee seemed like a massive rip off "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by PETER - 19 February 2020
" I left my Bluetooth adapter in the car when it was returned to Bologna. I sent Sicily by car an email about this, but as of yet have heard nothing back. The gentleman who signed return of the vehicle in Bologna was particularly helpful though, as I was running a little late. He even offered to get rid of some rubbish for me. Really good of him. "
" Counter staff woman at Bologna was quite dismissive in her manner. Her Front of house customer service manner left a lot to be desired. Some training in how to work a simple smile would be a good starting recommendation. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BOLOGNA, IT - Reviewed by TU VINH - 31 January 2020
" Booking with auto Europe was fine. "
" I booked the car for 11.30 am. At 11.15 I was queuing. There were 3 customers before myself. In particular in front of me there was a group of 5 eastern spoken customers (?Russians). They were all taller than me hiding the vision of the lady sitting at the counter desk. After 10 minutes, another customer arrived and he stood next to me. He was much taller than me and could be seen by the lady at the counter desk. At midday, it was my turn. When I approached the counter, the lady was rude to me accusing me to have skipped the queue, that the the guy next to me was there before me. I told her that I arrived before the guy and she didn't see me because I was hidden by the 5 tall ?Russian customers. Despite my explanation she seemed not to believe me. Please note that in the meantime the guy who was waiting next to me was not complaining about me at all, because I was right. When I told the lady that she had just offended me, she did not apologise. She eventually replied that it didn't matter because she had to serve us all anyway. When we completed all the paperwork, she did not tell me that the car was not ready but just instructed me to go to the car park. When I arrived I had to wait for another 10 minutes before a guy arrived and told me that the car was not ready. And again no apologies for the delay. The whole experience left me angry and upset. Luckily the return was better. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by RON - 30 January 2020
" First time and good experience. You never really know till things go wrong. "
" Flawless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by SALLY - 30 January 2020
" On my return to Bologna Airport, the car lost power and the dashboard flashed up "Startstop not available". "
" On my return to Bologna Airport, the car lost power and the dashboard flashed up "Startstop not available". "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by ALISTAIR - 06 January 2020
" Good booking tool, easy to use and very effective at finding a competitive deal. I can only hope now Auto Europe can support me with my current claim with Budget. "
" The staff at Bologna for both drop off and collection were not very customer focused and not what I have experienced as an Avis Preferred customer with work. I was pressured/encouraged into purchasing additional insurance cover saying the Auto-Europe was not sufficient. I refused. The car when collected was in quite a dark garage at night and I surveyed the car and had been advised to take pictures of any additional damage. It was quite clear the car had a number of additional scratches and dents not covered in the paperwork, it was not clean and smelled of cigarette smoke inside. The next day I found the windscreen washer bottle was completely empty. It was not presented to a standard I would have expected from Budget/Avis. I noted the next day whilst driving in day light a stone chip on the windscreen, it was not in direct vision. On return thus was noted and not disputed by myself which I did not agree with was that it had happened whilst under my contract. I am fairly confident it was there on collection but not seen by myself. The staff claim they would never release a car with such a defect but given the level of un-recorded damage I cannot see how they can make that as a factual statement. As it is my word against theirs I am now left with an invoice to pay for a new windscreen and recover some costs through insurance. The whole affair was not handled well by the Budget staff at Bologna (collection or return) and did not meet with the service level I would expect with such a global car rental company. The final straw was being sent an invoice in Italian language so I do not know what I have been charged for and there was no refund of the collection fuel tank charge as we had returned the car with a full fuel. tank. I was left with the impression Budget staff were not as supportive as if the car had been rented direct with Budget, they looked down on Auto Europes involvment as an agent I will make a claim through Auto-Europe but believe the cost should lie with Budget. Thanks Alistair "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by PIETRO - 05 January 2020
" I made a complaint to Auto Europe but no reply as yet. "
" On collecting the car I was told that the car that I had booked was not available and the only choice I had was to upgrade which meant paying extra. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by HENNING - 02 January 2020
" See above "
" We booked a SUV and were told that the category was not available and ended up with an Opel Astra. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by PETER - 17 December 2019
" good "
" good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by DANIEL - 16 December 2019
" As I mentioned, there was nothing good about this booking. I will be asking for a full refund as due to Sicily By Car's poor service I was not able to pick up the car. "
" The queue was so long at Bologna airport that after half an hour of the queue not moving, I decided to take a booking with another company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by CAROLE - 15 December 2019
" Unpleasant, tiring and frustrating "
" Maggiore desk closed, walked back to Avis desk and found at least 7 people queuing. Chaos reigned as 3 men serving hadn't the sense to call out the name of the 3 companies they were serving. When my turn came, I was sent back into the queue as he was not serving Maggiore. It took one hour standing and waiting to get my key. Bologna Airport is very user unfriendly, dark, covered parking area. When I returned car, they found a scratch that wasn't on their list. Charged €205. Never again. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BOLOGNA, IT - Reviewed by ROMAN - 13 December 2019
" Hello, this car rental was the worst experience in my life. I had to change the car 3 times. In the first one, the rear basset and many damaged paintwork were damaged. At the second, the right rear part of the body and many of the damage to the car fell off, and I kept the third. I had to urge and walk a long way to the airport to the car for a total of 3 times. In total, I spent almost 2 hours at the airport in the rental. The staff was tired and not very helpful. Also, when leaving I could not leave the car on my way, because there are other cars parked in front of the car from AVIS: "
" Hello, this car rental was the worst experience in my life. I had to change the car 3 times. In the first one, the rear basset and many damaged paintwork were damaged. At the second, the right rear part of the body and many of the damage to the car fell off, and I kept the third. I had to urge and walk a long way to the airport to the car for a total of 3 times. In total, I spent almost 2 hours at the airport in the rental. The staff was tired and not very helpful. Also, when leaving I could not leave the car on my way, because there are other cars parked in front of the car from AVIS: "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by DIMITRIOS - 11 December 2019
" Very quick, efficient and client friendly. A+++ "
" Quick, efficient and warm. Thumbs up! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by LILIANO - 10 December 2019
" Very courteous and helpful counter staff "
" Very courteous and helpful counter staff, which made our experience a very pleasurable one. Arrival date 30th November "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by EVANGELOS - 03 December 2019
" In addition, although I booked an extra insurance Sixt did not recognise that and said that this is between me and the broker. "
" Sixt staff were helpful; the only main issue I had was that I asked them where to safely park the car overnight. They gave me a name of a car park, which I entered in the Sat Nav. I parked the car there overnight but the car was towed away the next day because there was a weekly market taking place there!!! Only one sign in Italian!!! I missed my meeting trying to locate the car and had to pay 130 euros fee to get it back. This completely destroyed my weekend and my experience with Sixt!!! "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by ADRIANA - 20 November 2019
" Overall experience was great. Car was in perfect condition. Was just a bit suprised that there's no first-aid kit in the car because it's usually compulsory equipment. "
" The rental process at the desk was a bit too long (took about 45 mins). Other things were good. Would just recommend to improve the English level of the staff because it was kinda hadr to communicate with them. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by ARMANDOS YANIV - 19 November 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by NIGEL - 11 November 2019
" Great deal for 4 days. "
" Great staff at Bologna Airport but parking upon return is very tight. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by ADRIAN - 01 November 2019
" False adverting of price. Ended up costing £300 and not £80 as advertised. Sat Nav was out of date and next to useless. Ordered a Fiat Panda given a Peugoet 308, which was far too big. No water in the washer bottle. Passenger wiper blade was perished and ineffective. "
" False adverting of price. Ended up costing £300 and not £80 as advertised. Sat Nav was out of date and next to useless. Ordered a Fiat Panda given a Peugoet 308, which was far too big. No water in the washer bottle. Passenger wiper blade was perished and ineffective. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by ALAN - 01 November 2019
" Usually a good experience...but not so much this time for the reason already stated "
" After many good experiences at Linate, my main complaint is having to wait nearly 2 hours at the Sicily by Car counter to get my booking processed. It will certainly make me think twice about booking this company again when flying to Bologna airport ! "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by JEFF - 31 October 2019
" See above, "
" There is a fundamental issue with car hire - whether to take the 'full cover' insurance via the booking agent I.e Auto Europe, or with the company that supplies the vehicle I.e Maggiore. The desk attendant spoke excellent English and was quite candid about the difference between the two options above. In effect, he said, if you do not take out the extra insurance with us, as far as we are concerned, you have no insurance, and we will charge you or any new scratch on the vehicle. I was amused by this comment as the vehicle had done 68k km and had multiple existing damage. I think this issue of full additional insurance and whether it is with he booking agent or the supplier of the vehicle needs to be nailed down. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
BOLOGNA, IT - Reviewed by GEORGE - 27 October 2019
" Auto Europe ensures a competitive quote "
" The car had several dents snd scrapes but more worrying it had no rear wiper blade fitted. I only noticed it when it rained on the second day of the hire. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 4
BOLOGNA, IT - Reviewed by PIETRO - 27 October 2019
" Overall very satisfied. "
" Pretty good but as I was at the desk half hour before I was told the the car was not available yet. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by SIMON - 27 October 2019
" Car was n good condition and comfortable. It was a bit of fuel guzzler though . "
" Staff were very busy but polite and efficient. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by BARRY - 26 October 2019
" Generally very nice car and served our purpose well. Would hire again from budget . "
" Disappointed car was not cleaned or washed. Marks on car not mentioned by staff doing documentation . Pick up . staff very cooperative and apologetic that car was not up to standard . "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
BOLOGNA, IT - Reviewed by WILLIAM - 25 October 2019
" x "
" Charged hundreds of euros for "scratches" which the check-in agent said he had found which we did not agree we could see. Agent refused to sign in the car and take us to the airport until we paid this fee. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 5
BOLOGNA, IT - Reviewed by FARAH - 22 October 2019
" I have hired cars with Auto Europe many times before and never had any problems (until now) "
" I had ordered and paid for the hired car online while at home in London yet when I arrived in Bologna I had to wait forever it seemed to pick up the car. It took two and a half hours from the time I got to Sicily By Car reception desk at Bologna airport until I drove off in a relatively clean car!!! The desk queue was so long and slow as there was only one person working there. I was then made to feel incompetent by the desk rep because I refused to buy excess insurance (which was being forced at me!) I had to insist three times that I had my own excess insurance. This was dismissed as 'unrecognised' even though I know it is recognised and valid. I then picked the car up but it was filthy dirty!!! Sand everywhere! I suggested that the previous driver had obviously taken the car to the Sahara desert! The wheels were muddy too. I was close to taking the car in that state because I had been at the airport for so long, fed up and the company said they only had much bigger cars available - I was a lone traveller and had hired a small/economy car. Fortunately, one member of staff offered to take the car to the car wash and he was back within 20 minutes. The car wasn't cleaned to a high standard but it was a lot better than before. I liked the actual car and the airport would be convenient for me as I will be travelling more frequently to Italy. However, I could not cope with this Sicily By Car customer experience again!!! "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 5
BOLOGNA, IT - Reviewed by JOHN - 19 October 2019
" I have used both Auto Europe and Sicily by Car many times and to date have been satisfied with the service and prices that they offer. "
" Bit of a wait at the counter, to be expected at busy times. Communication in English was excellent and a Citoen C3 Aircross diesel was provided. The car had some superficial exterior marks but was clean inside. The cruise control was very welcome on the motorway part of our journey. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by FIONA - 16 October 2019
" I was not made aware that on arrival I would then be paying more and the insurance I booked was not suitable to avis and had to pay again. The car was nothing like i requested. "
" I pre booked and paid expecting car to be ready for collection as soon as landing. I waited an hour at desk then got charged another €300 for insurances that I had already opted for, to be told those insurances weren't relevant. Staff were very unhelpful and very miserable. I was not happy with my car I was given. We were then late for arranged meeting due to such a long wait at the counter. I will never book through avis again. The drop off was ok and the girl was the only helpful member of staff we came across. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 4
BOLOGNA, IT - Reviewed by NIGEL - 16 October 2019
" See above "
" I waited in a queue at the Hire desk for two and a half hours! If they weren't expecting to be busy at least the prebooked customers should have been dealt with first. Otherwise they must have known how many customers were booked and at what time. Why weren't there enough staff? It also puzzles me why you bother to collect all the information necessary to hire a car then have to do it all again when you get to the hire desk! Incompetence doesn't adequateley describe the farce at the Sicilly by car office. The least you can do is offer a discount against my next hire. TWO & A HALF HOURS I'LL NEVER GET BACK! "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 3
BOLOGNA, IT - Reviewed by TREVOR - 15 October 2019
" Quick and easy "
" Very good service, we had to point out some marks on the car that were not on their sheet but they happily added them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by DONALD - 13 October 2019
" already have above "
" This was a very unpleasant experience, the desk for maggiore was closed and we had to wait for over 1 1/2 hours to get seen at another desk whose others customers had priority. We were told in no uncertain terms that having paid the extra to get excess cover, that it was useless, and we needed to take out additional cover as everything would have to be paid in advance if there was a problem. The hand over was terrible as we had to wait yet another 1/2 to be seen. We were told that any additional small scratches needs to be reported or you will charged. That was ridiculous. I would never book with your company ever again. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 5
BOLOGNA, IT - Reviewed by ANDREW - 11 October 2019
" N/A "
" N/A "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by ERTAN - 04 October 2019
" the car given very small car I think I booked one size bigger and we were 3 people and the car uncomfortable "
" i left my own navigation in the car and noboby contact me about it, thiefs "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by ANDREW - 03 October 2019
" See above. "
" Had two queue for two hours to get the car from airport due to only having two counter staff. Processes obviously aren't working which was holding people up. Attitude of two counter staff not great. Not friendly and borderline rude when dealing with public. It said the car had a full tank of fuel, however when leaving the car park it already went down a bar. No screen wash in the car which we had to buy for it. Car was spotless inside. Drop off process was fairly easy. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by ROBERT - 03 October 2019
" Not likely to recommend, depending on outcome of complaint. "
" See complaint I've lodged. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 4
BOLOGNA, IT - Reviewed by JON - 01 October 2019
" Auto europe website is very good so I will most likely use them again "
" Sixt have charged for an upgrade which we did not request. They in fact gave us the vehicle that had been booked but still tried to charge an upgrade. The counter staff also tried to get us to return the vehicle earlier than the time we had booked it but we refused. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by NATALINO - 28 September 2019
" . "
" We actually had the car from locacteur which is in the same part with Enterprise, got a upgraded car as smaller all gone. Very nice and clean. No problem. Dropped off and closed straight away, excess refunded that night. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by TIMOTHY - 27 September 2019
" Overall a great experience and value for money. The car was different to the requested, but of equal standard. The only issue was i had a phone call when i returned to England asking where the car was, after i had dropped it off in the car park and signed the release papers. This worried me slightly as i was expecting a huge bill for a missing car. After a few phone calls to the staff on site this was rectified. "
" Overall a great experience and value for money. The car was different to the requested, but of equal standard. The only issue was i had a phone call when i returned to England asking where the car was, after i had dropped it off in the car park and signed the release papers. This worried me slightly as i was expecting a huge bill for a missing car. After a few phone calls to the staff on site this was rectified. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by JOSEPH - 23 September 2019
" Auto Europe are very easy to use and great value "
" The car I had booked wasn't available and I was given an upgrade but it wasn't explained very clearly that I would have to pay 40% extra Which wasn't very fair "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by STEPHEN - 23 September 2019
" Good service - collected car easily and the same with the drop off "
" Great customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by DIANE - 19 September 2019
" Auto Europe arranged a new car rental but I don't know if you could have done more. "
" Due to no fault of my own I missed a connecting flight meaning that I would arrive after the car hire desk had closed. Sicily by car refused to allow me to collect the car the next morning even though the car was reserved for me for several days. This is completely unreasonable & caused me to incur additional costs. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by STEPHEN - 19 September 2019
" very easy process. would recommend "
" easy process, car was as expected, staff were efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by STEPHEN - 19 September 2019
" Great experience "
" Very smooth pick up and drop off. Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by PETER GERARD - 15 September 2019
" Good experience would us them again. "
" This was the 1st time I have used Sicily by Car and I did not have any problems or concerns. A good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by JAN - 14 September 2019
" I'm happy we survived it without any additional damage,as italian drives like crazy. "
" We received a different car,we booked previously.It had couple of damages on it already,and when taking over from the staff,we discovered even more of them luckily.We documented everything.Taking over the car went very slowly, the only guy who represents the rental company was busy constantly. By the end everything was all right,I "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BOLOGNA, IT - Reviewed by CHRISTOPHER - 11 September 2019
" would use again, top hire company "
" Staff at Bolgna airport were excellent. they were able to give me a better sized car than the one i had ordered. the car itself had a few scratches and dents but thats all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BOLOGNA, IT - Reviewed by LALA - 10 September 2019
" Overall good experience. Would use it again. "
" Service was very quick, the car was new and in a good condition. Staff are friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by ANNETTE - 09 September 2019
" Efficient booking and collection process. "
" Good value for money. Only downside was that the screenwash reservoir ran empty after the second use, so likely not full when car was picked up. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by FABIO - 05 September 2019
" Great experience great car "
" Great customer service!! Well done Hertz "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by JAYNE - 31 August 2019
" It was a good experience. Was satisfied with the way they dealt with us and explained the situation. Just annoyed that more money has left my credit card then on receipt when there was no damage to car and we returned the car with a full tank. "
" Seem to have been charged more than was agreed at the counter. Need to contact Hertz as unsure this is the correct amount "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by SHAWN - 28 August 2019
" I use Auto Europe every summer for my holiday rentals - it would be nice if there was a loyalty program/bonuses (free upgrades) for regular customers like myself "
" Alessandro at drop-off was very helpful and professional. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by LEE - 27 August 2019
" See above "
" An unforseen charge of £130 was applied for excess cover. We had already paid for this so it requires reimbursement. Please review and contact me. 07821133613 "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by CHRISTOPHER - 26 August 2019
" A total and expensive sham throughout "
" The collection that took 1 hour 40 minutes + and was completely disorganised The car had numerous dents which we had to get the person in the office to check On returning the car we were told that there was new damage even though this was in the same area as the damage already signed for. I made this point but the person checking the car was adamant even though she had no evidential proof. I had accepted the car in this state and had papers that acknowledged damage at the rear but she exchanged me anyway The mark was small but I had £226.20 taken from my account even though they don't actually so any work on the car The car was faulty in that the dashboard put up an emergency symbol stating that it was low on some additive called ADBLUE . WE had no idea what this meant making our journey anxiety provoking It was a total rip off and one that I will not repeat with this company ever again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
BOLOGNA, IT - Reviewed by SEBASTIAN - 17 August 2019
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by MARK - 15 August 2019
" Experience with booking the vehicle was very easy and great experience. "
" Took 3 hrs to sort the hire car. Initially the kiosk told us to go straight to the parking as we already had a booking. Very hard to find then told to go back to terminal kiosk. Waited an hour to be served - operating a ticket service. Eventually got to the car which had lots of damage they hadn't recorded. Waited 40 mins whilst they photographed and recorded it. When I pulled the car forward to put luggage in boot found panels in boot missing with wires hanging out etc. They then agreed to change vehicle which meant redoing all the paperwork. I had 5 disabled and 4 over 80 who had to wait with us in the heat without any apologies or sympathy. On return was made to park the minibus in a a very small confined space with no assistance. Overall extremely poor service. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by ALEXANDER - 11 August 2019
" good with auto europe but I won't book with Hertz again. "
" checked in online and still had to wait 30mins to get everything sorted. Car was old (75k km) and had lot of damage (front bumper so heavily damaged that park distance control didn't work). I asked for another car but that was the only one in my category. Asked for a free upgrade but was offered downgrade with a discount. Staff was unfriendly and not cooperative. Acknowledged the car is damaged and quite old but would offer me another one (similar or better) "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by MALHAR - 06 August 2019
" Long process with a number of additional charges that are not mentioned when booking. I thought I had paid for the comprehensive option when booking but ended up paying double what I had originally paid. This is ridiculous and a big reason I will never use this service again, I will always book direct. "
" Firstly it wasn't explained which car rental desk at the airport to go to. Airport staff were equally unhelpful. When collecting the car it was in terrible condition with dirt and food crumbs all over the seats and floor in the car - all this after it says the cars are cleaned thoroughly beforehand. Drop off took way longer than it should due to there being only one rude staff member on the desk. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by GLYN - 05 August 2019
" Would use again "
" Efficient -no problems at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by NICHOLAS - 05 August 2019
" Booking was quick "
" On arrival we found the counter to be closed and were sent to the huge queue of Avis and Budget.. waited 45 minutes.. then on arrival of car found it needed Adblue and there were No staff to discuss this with.. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by MICHAEL - 31 July 2019
" Needs better processes. No information completed at order transferred to paperwork. No exploitation of technology and slow duplication of paper generated, hand written agreements! Interesting if you act on this feedback, FYI - I do not complain but this experience was over an hour to collect the car!!!!!!! "
" Pick up - worse I've experience. No prep on any agreements. One person others on 'Break'. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by JAMES - 31 July 2019
" Easy to arrange great value car hire. "
" Very friendly and efficient operation. I must mention Elena in particular for going the extra mile to be helpful. Highly recommended, and I will use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by JAMES - 26 July 2019
" Using Auto Europe, I got a better rate than what was on offer through Ryanair connected to my flight. It was also worth waiting to see if the price would come down from that on offer when I originally booked the flight. "
" We had paid a reasonable rate up front for a fortnight's car rental, and at the collection point arranged for an additional driver to be added. This turned out to have unexpected additional costs: we understood that there would be a daily rate for this, and that there would be VAT to pay as well on this, but an additional amount for this transaction was also added to the location surcharge, plus VAT. There is no realistic opportunity to discuss these extra charges at the drop-off point, but when I asked for an explanation by phone later I was told that I had effectively agreed to them by signing on the pad offered to me by the Budget worker. I don't feel that all this was properly explained in advance. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by MICHAEL - 25 July 2019
" Will go straight to avis next time "
" Great "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by LAURENCE - 18 July 2019
" There was a holdup because the car was not ready at the hire time and then another delay because the keys were missing leading to a change of car. Disappointed about the refuelling surchage. Everything else very good "
" There was a holdup because the car was not ready at the hire time and then another delay because the keys were missing leading to a change of car. Disappointed about the refuelling surchage. Everything else very good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by JUAN - 12 July 2019
" I put them together in this mediocre experience. "
" We got a Fiat Panda which is already a bad start. It also had scratches everywhere. The boot internal lid was broken. The upgrade options were ridiculously expensive. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 4
BOLOGNA, IT - Reviewed by MARTIN - 10 July 2019
" Everything was held professionally and efficiently. Titi ***** Customer service "
" Except waiting time on counter(around 45 mins) everything was held professionally. By my mistake I booked automatic vehicle which I never drove before. Guy at the counter couldn't help me what I understood as it was my fault and checking point was too busy. Big thank to Titi at pick up point (I hope that's how you spell her name). After I explain our situation she solved our problem and we drove away with manual. With positive attitude, cheerful personality and most importantly with no hesitation to deal with situation, she turned around our disastrous 2 days journey back to holiday. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by DAVID - 09 July 2019
" I would never use maggoire again due to this experience "
" 3 hour wait to get vehicle due to small queue, was told this was due to not having cars available, offered a downgrade to a vehicle the staff classed as "Ugly" or to wait longer with no time scale given on how long .The vehicle I received was dirt and smelt like smoke . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by PATRICK - 09 July 2019
" No comment. "
" Waiting time to collect car nearly 2hrs . Requires a fast track for clients booked online and paperwork checks completed . Staff were excellent just the process requires reviewing. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by DARSHAN - 05 July 2019
" Overall it was a pleasant experience and I will use them again. "
" The car had certain maintenance issues which if addressed would have given a far more positive experience than it did otherwise, two tyres needed daily pumping as they had a leak, I did not have extra funds to pay for this to be done so just kept stopping at any petrol station that had a air pump. The car aerial was broken but did not affect our enjoyment of the entertainment as my son synchronised his phone playlist with the car. I was very impressed with the car otherwise. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BOLOGNA, IT - Reviewed by PAUL - 04 July 2019
" overall happy with autoeurope but it seems a bit of a gamble to who you finaly take the hire with. the car was great and i am glad i went for upgrade. "
" massive queue to pick up car and counter staff at drop off was to busy to deal with me and sent me out to a car park to look for an assistant i aske 3 people in car park who shrugged there shoulders and disappeared. i ended up leaving keys in letter box for car return i had left my girlfriend with luggage at terminal building whilst i was doing this she is liable to panic attacks at times.. so i had to get back. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 2 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by MARIAM - 03 July 2019
" Always love Autoeurope. Can't fault their fantastic service and great value always. I'd definitely book through you guys every time. Just please reconsider your contract with Interrent as their cars are unsafe and inadequate for rental. "
" The car was covered in scratches and damages yet the company still held nearly £1000 on my card. The lady behind the counter was abrupt and was adamant that I will be charged £2500 in excess if I have an accident despite having paid the extra insurance. The brakes were nearly worn out, the water tank was dry and the cooler was so low that the air on didn't function efficiently in the 34 degree weather. Awful car, awful service. I'll pay extra next time for a real company "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 3
BOLOGNA, IT - Reviewed by STEPHEN - 03 July 2019
" I believe I was the victim of a scam because I have my own excess insurance. The rental company have charged me €400 but I don't believe they will repair the marks and so they will just pocket my cash for a problem that I did not cause. "
" Everything went fine until I returned the vehicle. The agent found two almost imperceptible marks on the roof and claimed they were hailstone impacts. There had been no precipitation of any kind in the week I hired the vehicle and I don't believe they occurred during my rental. I am convinced they were already present but so difficult to see I did not notice them when I hired the vehicle. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by MARCO - 01 July 2019
" Great car. Good staff. Terrible company policies "
" Asked to pay €5 extra per day as presented late to collect the car. I explained that it took 1.5 hours to get through customs despite having European passports as there were long queues and also that you had provided the wrong details on where to collect the car leading to us rushing around for an hour trying to locate the place. Unacceptable. Will never use again "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by VALTER - 30 June 2019
" No comment "
" 3 hours wait to collect my rental,very very very poor "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by DAVID - 28 June 2019
" No problems with the booking process. Expected better from Avis. "
" Took far too long to get the car. The first nav system did not switch on. The second would not get a signal. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by RICHARD - 24 June 2019
" Booking was easy but my experience means that no brand loyalty with Auto Europe has been built "
" The pick up desk at Bologna was closed so we were sent to the Avis desk. I queued there for about an hour before being taken back to the Maggiore desk to collect the car. On drop off I was told there was an extra charge for roadside assistance that I had apparently requested at the desk, although I had not asked for it. The charge was subsequently removed "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by PHILIP - 19 June 2019
" All very good when booking but it is the lack of detail eg. the fact that breakdown assistance is chargeable, At every turn the staff at the airport desk are sell, sell, sell, for products that should be included or not necessary. I have rented scores of time and avoid some like the plague. Auto europe is in the just acceptable range depending on which company they place you with. Ita;ly ios the WORST place in Europe to rent a car. "
" No breakdown assistance without payment. Exorbitant additional driver charges. No water in washer bottle. Very difficult to find staff at Treviso airport for drop off. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 7
BOLOGNA, IT - Reviewed by PAUL - 10 June 2019
" Booking with Auto Europe is easy and efficient which is why I book with you time and time again. I wouldn't choose Sicily by Car again though. "
" This was the first occasion I've hired a car from Sicily by Car - and it will probably be the last. I had to queue for 75 mins to collect the car when all the other car hire desks in the Terminal were free. To make it even more galling, when I got to the front of the queue, after an hour, the one person on the desk asked if any of the people in the queue were 'priority' to which one gentleman responded meaning I ended up waiting even longer. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by GERALD - 10 June 2019
" Please see the above. I feel I have been cheated. "
" I paid Autoeurope £144.82 in advance (including a £50 discount) for my car hire, assu ing that any local charges on top of this would be minor. When I arrived at Bologna I was told by Avis (Maggiore were closed) that I had to pay another 20E a day minimum of my insurance. The total extra charges they levied on me amounted in total to over £250. That means I paid almost £500 for eight days car hire for a Fiat 500. That is exorbitant. Please advise me as to how I can recover some of this excessive outlay. As things stand, I am a very unhappy customer. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by JEREMY - 04 June 2019
" No negative comments "
" Friendly staff Brand new car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by MARKUS - 31 May 2019
" Long waiting time at pick -up (1.5h). Condition of vehicle was not great (problem with a wheel; dirty inside) "
" Had to wait for 1.5 hours at pick up. Condition of vehicle was not great (problem with a wheel; dirty inside) "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 2
BOLOGNA, IT - Reviewed by IAIN - 30 May 2019
" Terrible waiting times at airport and not very nice staff when returning the car "
" I had to wait for over 2hours to collect my car at the airport. The person who took receipt of the car at my return was not very pleasant "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 4 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by GIORDANO - 08 May 2019
" Very quick, not a problem so far. "
" Always friendly, happy to help, up for a smile "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by PHILIP - 27 April 2019
" Very good pricing and old website "
" Generally very good- biggest issue was long wait at the counter due to shortage of staff but they apologised and were very pleasant. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BOLOGNA, IT - Reviewed by MARIE-CLAIRE - 17 April 2019
" Lovely people at the airport counter. And a great price. "
" They were lovely people at the airport counter. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by VINCENZO - 13 March 2019
" Booking online is always great "
" Wasn't happy as was charged for snow chains even though I questioned it and then notice on my return home that it states snow chains included. Waiting for my card statement to show that the amount was taken as tried to report it online but statement required. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by DONGGYU - 07 March 2019
" traveled from Boligna to Dolomiti with Volvo 40, very satisfied with "
" very good thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by NEAL - 02 March 2019
" See my comments above "
" When we got to our car it had a red warning light on indicating there was a problem with the tyre pressures. There was no mechanism to reset the tyre pressures, so we went back to the kiosk to ask for a new car. The woman said only Renault could reset the fault indicator. She suggested it wasn't a real problem and we should take the car. She refused to give us a replacement vehicle. I'm not going to drive out at night in a car with a potential safety issue. There ensued a long debate which became an argument, until she finally relented. What kind of car hire company is prepared to take the risk with the safety of its customers? Not one I'm willing to use. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 3
BOLOGNA, IT - Reviewed by ANDREW - 01 March 2019
" Great experience, that's not a comment you expect to get of a car hire company, but very well deserved. "
" Ecovia is a newly pleasant hire company, great experience from an efficient and cheerful staff, would highly recommend them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by GABRIELE - 27 February 2019
" you should do much better and make sure that your suppliers honor the contract at all time "
" The car I had booked (or a similar one) was not available and I was give a very cumbersome and uncomfortable VAN as replacement. I was so upset that only my wife prevented me from dropping the key at the counter, wasting the money and go directly to Sixt to get a decent car. never again, trust me... "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 3
BOLOGNA, IT - Reviewed by MARK - 27 February 2019
" Auto Europe I don't really have an issue with but Thrifty were extremely poor. "
" I booked a Large Estate car - I was informed they didn't have any and was offered a saloon, I rejected it and was offered a small estate car, I rejected that as well. They then said they had a large estate car but it needed cleaning. I went to collect, waited 20 mins and was told they don't have one and offered me a small estate. I rejected that again, they eventually offered me a Transit Van which had 90,000 kmnon the clock and was in poor condition but there was nothing else. I was then informed that the van was full with fuel but the fuel meter was faulty and when I fill it up and return it I will experience the same - this was a lie, it wasn't broken and I filled it up. I was just given a car that was 7/8 full. All in all a shocking experience and I expected better from Thrifty. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by PANAGIOTIS - 06 February 2019
" Overall satisfied with the booking "
" Snow chains weren't provided even thought it was included in the rental agreement. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by BRIAN DAVID - 28 January 2019
" Overall it was fine. The car was a bit dirty and very battered. Not an issue at this price but obviously makes noting every defect on the rental impossible. There were significant dents on the vehicle not identified at all. I photographed all the car panels as a backstop to cover myself. "
" The process for recording the condition of the vehicle going out and coming in did not seem at all transparent to me. There would not be enough room on the silhouetteto mark all the damage on this car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 6
BOLOGNA, IT - Reviewed by ENTON - 25 January 2019
" Auto europe needs to collaborate with companies that do not put customers in danger. Good value, but lots of issues "
" The first car given, didn't have the registration documents on it and luckily i checked before leaving the airport. Given a second car which didn't have snow chains or snow tyres, and i have been driving illegally for 2 days!! When mentioned to the Avis employee upon return, he said that it was down to me to check! Whilst i am at it, i could also check for oil levels, cooling additive and tyre pressure!! The car should be road worthy for the customer and clearly it wasn't. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by CARMELO - 20 January 2019
" when I booked through AutoEurope it said the counter was inside the terminal... when in fact was like 10min drive away, with a shuttle bus to take... LONG. the car was dirty, no liquid to wash the windscreen, and not even full tank when it should have been. One of the worst car hire experiences I had so far "
" when I booked through AutoEurope it said the counter was inside the terminal... when in fact was like 10min drive away, with a shuttle bus to take... LONG. the car was dirty, no liquid to wash the windscreen, and not even full tank when it should have been. One of the worst car hire experiences I had so far "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by MICHAEL - 13 January 2019
" As above. Not the best car. "
" Car had multiple dents and had 120000kms on the clock. 2nd and 3rd gears were very noisy. Basically it was a "banger". Poor value for money. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 2
BOLOGNA, IT - Reviewed by FRANCESCA - 05 January 2019
" As above "
" Great car and very efficient service. Unfortunately like all other rental companies these days the price of the no excess insurance is inflated and that increasingly militates against paying for that level of insurance over a certain number of days. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by PANAYIOTIS - 18 December 2018
" Great - knoweledgeable staff. Enterprise is actually Locauto "
" Locauto - very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by ERMANNA - 07 December 2018
" Overall I really like the Sicily By Car service at Bologna airport which is not something I've experienced at other airports. The only observation, as mentioned above, is the fact that there is an element of lack of care of the vehicles which seems to be common within the Sicily By Car company. "
" My main concern was that the vehicle wasn't particularly clean and more importantly the tyres pressure needed to be corrected so had to go to a local garage to get these corrected. Although not a major issue, the fact that the tank was only 7/8 full is also a sign that the rental company does not check everything before making the car available. Having said that, the counter staff were extremely professional and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BOLOGNA, IT - Reviewed by JOHN - 06 December 2018
" Good web site and easy to book. Like being able to change order or even cancel if necessary. Like the price match offer. "
" Easy collection with pleasant counter staff and no pressure to purchase extra insurance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BOLOGNA, IT - Reviewed by FABIO - 02 December 2018
" With Autoeurope I always had good customer service. But I advice BADGET TO TRAIN THEIR EMPLOYEES BETTER. "
" I had the car just for 4 days. On pick up at 23:00 a lady working at pick up desk told me that I had only one person (myself) named as a driver but in reality my wife was named as additional driver when I have booked the car trough Autoeurope at the beginning of November. When I've been asked to show her the voucher I was unable to find the little note that was stating that another person could have been named as a second driver at no extra cost!! So not to cause any inconvenient to other people in the queue I've decided that I would be the only driver. The next day calmly I've looked the voucher and find the part where it was stating that I could have an extra driver at not extra cost! I then unfortunately I sprained my left ankle and in pain I've tried to contact BUDGET to explain that I was unable to drive the car and actually the extra driver would have been necessary because my incident, but after several attempts during the day of Saturday no one answered the phone. So basically I've been left on my own and no support at all from Budget!!!! Very bad experience!!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by CLODOALD - 02 December 2018
" No problem. "
" The car was dirty inside and outside with a very strong smell of cleaning product. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 4
BOLOGNA, IT - Reviewed by TOBY - 28 November 2018
" I would like a refund and will be pursuing this or I will not use Auto Europe again having been a customer for nearly 5 years and my extended family using regularly will not either. The customer service was appalling and the voucher did not work. I will be reviewing on multiple sites if a refund is not received. "
" Budget had to rent me the car directly because Auto Europe provided a broken discount code. Then when I called Auto Europe for assistance they did not help and said it was for me to sort out because it was an hour past the rental window. I had been waiting at the desk for over an hour. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by MOHAMMAD - 24 November 2018
" Na "
" Excellent customer service and flawless driving experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by GIANCARLO - 19 November 2018
" The experience was good , everything was as expected from a reputable company like Avis however pick up experience needs to be quicker I still spend up to 30 minutes waiting to be served "
" The experience was good , everything was as expected from a reputable company like Avis however pick up experience needs to be quicker I still spend up to 30 minutes waiting to be served "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by JAMES - 11 November 2018
" Great value "
" Counter staff were slow due to card machines not functioning properly. Otherwise excellent experience. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by ALFREDO - 08 November 2018
" Overall good . "
" The counter staff had to deal with two other brands and Maggiore was not a priority had to wait a long time . "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by FABIO - 04 November 2018
" A.ways very helpful staff. Well done AUTOEUROPE "
" Is the second time in the last 3 months that I book the car with GOLDCAR. And both times on pickup at the desk the staff tried to charge me 2.50 euros a day for the rent because the car was a Diesel engine.!! Likely Italian is my mother thong language and I've explained that is not my problem if they haven't a unleaded engine car!! So I've managed to avoid this extra charge both times. Also I've explained that on the term and condition of my rent trough AUTOEUROPE this DIESEL charges is not specified. So be aware! "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by MATTHEW - 31 October 2018
" Really good value and I was worried that it was so cheap that it would be bad service but everything went perfectly. Very unusual. "
" Really good value and I was worried that it was so cheap that it would be bad service but everything went perfectly. Very unusual. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by BRIAN - 24 October 2018
" you get what you pay for "
" helpful and friendly firefly staff, vehicle condition as expected for such an inexpensive cost "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BOLOGNA, IT - Reviewed by MOHAMMED SHARIFUL - 23 October 2018
" Verry bad service at the airport, lots of hidden charge realise after rented car. You company charge fine more than government does. Don't understand how authorities give permission to do business literally nick tax prayer money. "
" Verry bad service at the airport, lots of hidden charge realise after rented car. You company charge fine more than government does. Don't understand how authorities give permission to do business literally nick tax prayer money. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by COSTANTINO - 16 October 2018
" The car ( Fiat 500 X) was good value, comfortable and economical. No problems. Very courteous staff. "
" Very courteous and efficient staff at Bologna airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by JOHN - 12 October 2018
" I usually book with Auto Europe (rebooked today for Bologna on 16th November) as the website is easy to use and the cancellation/change policy is so flexible. "
" As Europcar second brand I expected the car to be older 35k but this was not a problem and I was very pleased with it. The car was not clean and there was no water in the windshield washer. Interrent have no direct phone line into their pick up office and I could not contact them regarding my spectacles which I inadvertently left in the car. If you can make contact and ask if they have been found them please let me know and I will collect them on my next visit to Bologna on November 16th this year. Glasses left in Ford Focus FK183JN on 09/10/18 at 10.45 "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
BOLOGNA, IT - Reviewed by ASHLEY - 12 October 2018
" Auto Europe needs to require a higher standard. "
" From when I joined the Ecovia queue to get served it took over 2 hours before I got to the counter. The worst rental collection ever. Not a good start to a holiday standing for hours. It took longer to move 3 metres in the queue that to fly London to Bologna! "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by BRUCE - 10 October 2018
" Have used Auto Europe several times and keep coming back . "
" Airport counter staff tried hard to sell extra insurance at €18 a day despite pointing out excess insurance cover was already provided by Auto Europe. Even tried to point out that it was insufficient cover and was I happy to pay for the whole cost of the car if it was seriously damaged! Otherwise car and service was fine. We ensured that the small marks on the car were recorded on camera and by an Agent before leaving the pick up area. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by GIOVANNI - 09 October 2018
" As above "
" On collection of the vehicle I noticed how dirty the vehicle was inside and outside. The collection sheet was not showing some of the damage on the vehicle and I had to find someone to report this to. The vehicle was undercover in the dark and it was only when I hit the daylight that I realised the windscreen was so dirty that I could hardly see where I was going so I had to stop at a service area to clean the glass but it would not come clean due to some contaminant on the glass this was a real safety issue until I managed to get it cleaned professionally. I have rented many cars over the years and this was my worst experience. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by HARTMUT - 07 October 2018
" Price ok but experience of pick up was not great. "
" Pick up of car is miles outside the airport which is not properly explained. Instructions are patchy. Pick up procedure unclear. Staff very uninterested in customers. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 2 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by PIETRO - 06 October 2018
" Needs lots of improvements for me to choose it again. "
" Difficult to find at the airport. No signs indicating the pick up point. Long wait for the pick up. Staff not to friendly on the day when I refused their insurance. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by ANDREA - 06 October 2018
" Good offer using AutoEurope, keep doing so. "
" Good service as per Hertz/Thrifty. No problem at all. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by FABIO - 05 October 2018
" Good job "
" Great staff good car. Nothing to suggest. Keep on with the good work "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by GARETH - 04 October 2018
" Always good value and easy to use website "
" Aggressive sales staff - trying to get me to buy extra insurance when I told them I already had it covered. And why does it always take so long? "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BOLOGNA, IT - Reviewed by ANTHONY - 25 September 2018
" It was a disaster! We had to e mail Budget Italy 2 days after pick up to get clarification on returning the vehicle empty to which they did not reply. My wife phoned Budget Airport desk and they said it was correct as the my agreement covered full fuel when hired. But this now seems to be an addition? Auto europe have responded to my e mail complaints but fail to say why Budget don't recognise their voucher and why the end cost of rental through them rather than Budget direct has cost me double the advertised rate. I will be contacting Buget HQ to find out what they have to say. I now find that they have a lousy reputation from TRIP ADVISOR and I will be giving them my experience of them and Auto Europe. "
" Their airport desk personel did not recognise any insurance cover already paid for through Auto Europe on presentation of your voucher. Having paid £35 approx to Auto Europe I was reluctant to pay Budget for more insurance. The desk representative was "forcefully persuasive" that I needed cover against damage and theft. I have complained because of the non recognition of the cover auto europe provide which made any discussion of further insurance impossible. I have received Budgets invoice 109056807902937 against a rental agreement E234914260 which shows that I have paid euro 153.75 for collision damage waver E17 for windscreen protection. What exactly did Auto Europe insurance provide? We have also paid Euro 60.12 for refuelling charge (we returned the car 1/4 full as we were told to retun it empty ... a near impossibilty) and an airport surcharge of Euro 43.37 and a Euro 20 Road fund licence charge. Non of these were identified on the booking site which is totally misleading and makes it impssible to know the REAL COST of hiring from Budget. In my case Euro 378 for 8 days for a compact car. If I had taken your Auto Europe advice and refused to pay anything further to Budget my cost would have been £149.25. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by PETER - 14 September 2018
" I will never use this company or this booking site again. I will tell everyone i can what a bad experience i had. I am disgusted with the level poo f service. "
" Counter closed when we arrived. Car not the one we booked. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by CHRIS - 13 September 2018
" Auto Europe I have no problem with but won't be using Budget again. Even the guy who was there when I returned the car said it was bad "
" The guy on the desk tried to sell me everything but that's normal. The car was battered with a missing wheel trim,50,000 km on the clock and a wheel bearing that would fail an mot. Not happy this year at all "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by SAMUEL - 13 September 2018
" Still haven't replied to my emails. "
" Wrong car, damaged car. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 4
BOLOGNA, IT - Reviewed by MALCOLM - 12 September 2018
" Overall fine. Only issue was that I had paid the extra insurance premium for peace of mind to cover all possible damage etc - but the person on the hertz desk suggested that because I hadn't purchased directly from them (hertz) but thru an intermediary (auto Europe) then I wouldn't be fully covered unless I bought some more insurance from them (hertz). I declined this as I was sure I was covered. But someone less confident may have felt pressured. "
" Sign at thrifty desk directed me to Hertz desk, which was fine. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by WILLIAM - 11 September 2018
" Overall very happy with car and service "
" Pickup could have been quicker.... confusing system at desk! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by FABIO - 06 September 2018
" Good service in all "
" Friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by STUART - 06 September 2018
" Could have been a better pick up experience which resulted in a degree of doubt about the competence of the rental company and what might happen at drop off. However, this was pain free and the chap was friendly and helpful. "
" Desk closed, sent to Avis. Avis tried to offer me a Golf but for an additional daily rate...Strange considering I had booked a Golf or similar?? Car offered was a Mokka which was fine but with no apparent scratches/damage to which there were numerous. Car also a different colour to the paperwork?? Tried to get all this noted by staff but advised to just take photos. Drop off was excellent Customer Service. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 6
BOLOGNA, IT - Reviewed by IAN - 05 September 2018
" The initial rental was not the cheapest, but my experience with Enterprise in the UK gave me confidence that it would be good in Italy, and worth the extra cost. The penalty charge for returning the vehicle with less than a full tank of fuel meant that I paid an extra 20% on top of the rental cost. "
" When we collected the car I was not offered the option to pay for a tank of fuel. I was simply asked if I would return it full. When we returned to the airport there were diversions on the tangenziale which made our route to the airport difficult, and we had no time to fill the tank. The tank was half full when we returned the car, and I assumed we would payfor the fuel we had used, or possibly even a whole tank; in fact not only were we charged for a full tank, but were charged a "refuelling charge " of about 50 euros. If this eventuality had been explained to me when I collected the car I would have opted to pay for a full tank, even though I knew I would not use more than half. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 2 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by MARTIN - 04 September 2018
" Auto Europe site was easy to use and I used the ability to alter my booking prior to departure. Excellent in all respects "
" On arrival in Bologna I was told hat Avis had a special upgrade for my car which would cost me 7 euros a day. I told them I wanted the car I had ordered. They said they had none available. I insisted that I was not going to pay any more. They then phoned the pick up site and I was told to only car available was a panda. I said I would take it rather than paying any more. On walking over to the collection point I located the car and found it had nearly 45000 km on the clock and was showing its age with a number of scratches and imperfections to the seals on the doors. On driving it I found it had no screen wash and the wipers left smears on the screen. This is certainly not what I had ordered and paid for "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 2
BOLOGNA, IT - Reviewed by MICHAEL - 04 September 2018
" All worked as planned. "
" Very satisfactory "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by ANTHONY - 03 September 2018
" Dealing with this employee of interrent at Bologna airport was not pleasurable. He was quite obviously out to deceive customers and make money from selling extra cover that was not required. He then became very rude when he realised that I was not going to fall for his lies as I knew exactly what I was covered for. "
" Arrived to pick up car and everything was fine until I refused to take out the extra cover. The man at the counter was trying to deceive me into thinking I was not covered but I knew I was. At this point he more or less wished it upon me that I broke down and would have to walk. Why he would suggest that their cars are not maintained to a standard that they would break down in 6 days I do not know. After collecting the keys I inspected the vehicle and took photos of the extra damage and showed the man at the counter. He came to have a look but barely spoke to me as he was still in a huff about me not taking out extras. His behaviour was appalling and it did worry me that he would try and stitch me up with false claims after I handed the car back even though it was in the same condition that I picked it up in. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
BOLOGNA, IT - Reviewed by DAVID - 24 August 2018
" Overall, very good. Thank you. "
" The only aspect which was slow and frustrating was the long wait at the airport counter to finalise paperwork before going to pick the car up. Not a reflection on the actual person, more the process itself and the fact there was only the one person having to deal with a lot of customers "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by JOHANN - 21 August 2018
" All good "
" The staff at the airport were very good - the car however was relatively damaged and dirty outside and inside. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
BOLOGNA, IT - Reviewed by VALTER - 20 August 2018
" Poor experience I will never use Firefly ever again "
" been asked to pay fuel surcharge even when I return the car full of fuel Totally and Utterly RIP OFF!!!!!!!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by BENJAMIN - 19 August 2018
" The guy at the desk was very efficient and quick. Compared to other rentals he made things easy and changes did not cost the earth like with some pre booked car hire. "
" Quick, efficient and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by RICHARD - 18 August 2018
" This is the forth time I have used Auto Europe, they represent good value and reliable service "
" Good transparent process for picking up and dropping the car where iPads are used to check and agree the state of the car. Only minor compliant I have is the time it took at the the desk to pick the car up. Pleasant and thorough staff but they just need more on the desk "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by BELINDA - 18 August 2018
" I bought excess insurance through budget, however once at the counter for car pick up they tell me it doesn't cover theft, this seems standard procedure whenever i hire a car in Europe. They will always attempt in some form to make you believe the excess insurance does not cover everything. Of course I'm used to this now and always have a print out of the small print, so proved the girl on the desk wrong. Then she attempted to sell me an additional driver which if id wanted I would have ordered up front. Then she tried to convince me the car was too small for us. Then she attempted to sell me breakdown cover at a cost of Euros 80 with the promise of a free upgrade. I said surely breakdown is covered? - its in your own interest. She said not, so again I declined the blackmail. After an hour of attempting to sell me additional add ons, I finally walked away with the keys and no additional fees. This is ridiculous and i deliberately booked through Budget, as a reputable company, to avoid these standard issues you experience with smaller companies such as Goldcar. Of course i saw other people being fooled and conned into these add ons. Something needs to be done to stop this criminal ripping off of holiday makers. Its shocking it has been allowed to continue, and why it has never been fully exposed I don't know. I work for a UK terrestrial broadcast TV company and will push for an expose. "
" I bought excess insurance through budget, however once at the counter for car pick up they tell me it doesn't cover theft, this seems standard procedure whenever i hire a car in Europe. They will always attempt in some form to make you believe the excess insurance does not cover everything. Of course I'm used to this now and always have a print out of the small print, so proved the girl on the desk wrong. Then she attempted to sell me an additional driver which if id wanted I would have ordered up front. Then she tried to convince me the car was too small for us. Then she attempted to sell me breakdown cover at a cost of Euros 80 with the promise of a free upgrade. I said surely breakdown is covered? - its in your own interest. She said not, so again I declined the blackmail. After an hour of attempting to sell me additional add ons, I finally walked away with the keys and no additional fees. This is ridiculous and i deliberately booked through Budget, as a reputable company, to avoid these standard issues you experience with smaller companies such as Goldcar. Of course i saw other people being fooled and conned into these add ons. Something needs to be done to stop this criminal ripping off of holiday makers. Its shocking it has been allowed to continue, and why it has never been fully exposed I don't know. I work for a UK terrestrial broadcast TV company and will push for an expose. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by SAMUEL - 17 August 2018
" Auto Europe was great "
" Car was generally fine "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by CHRISTOPHER - 16 August 2018
" The first car that I was to be give had no fewer than 15 circles pieces of damage. I requested that the car be replaced with a car with less damage. This was done. The car I booked was an Audi A3 of similar. I got a Volvo v40. A little smaller but acceptable. On my walk round of the the Volvo I pointed out a couple of pieces of damage but was informed that the car was a little dusty and this wasn't scratched. I used my own telephone and took some pictures of the areas of 'dust' Upon returning the car the process was fast. The same girl checked the car in and sure enough went to the 'dust' and claimed damage. I disputed this and informed her of photographs I had taken when collecting the car, this was acceptable for the company. All in a satisfactory service but please do check the condition of your car on pick up "
" The first car that I was to be give had no fewer than 15 circles pieces of damage. I requested that the car be replaced with a car with less damage. This was done. The car I booked was an Audi A3 of similar. I got a Volvo v40. A little smaller but acceptable. On my walk round of the the Volvo I pointed out a couple of pieces of damage but was informed that the car was a little dusty and this wasn't scratched. I used my own telephone and took some pictures of the areas of 'dust' Upon returning the car the process was fast. The same girl checked the car in and sure enough went to the 'dust' and claimed damage. I disputed this and informed her of photographs I had taken when collecting the car, this was acceptable for the company. All in a satisfactory service but please do check the condition of your car on pick up "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BOLOGNA, IT - Reviewed by SOPHIE - 15 August 2018
" DON'T book a car through auto europe/inter rent. I arrived at the counter at Bologna Airport more than an hour after my specified pick up time (30 - 40 minutes of which was spent waiting for a shuttlebus at the airport) and they told me that they had given the car away, as the reservation was only valid for an hour after the specified pick-up time. I had to pay an additional sum for a new car. The man behind the counter complained that I had spent 50 minutes complaining and said that "it isn't all about the customer". "
" I booked the pick-up for 12 noon. The flight arrived at 12.49 pm, I called for the shuttle at 1.26 pm as soon as I had exited the airport, and the shuttle took about 30/40 minutes to arrive. When I arrived at the car rental, they had given the car away on the basis that I hadn't arrived within 1 hour of my specified pick-up. I had to pay an additional sum for another car. I will be calling you tomorrow to sort this out. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by NICHOLAS - 14 August 2018
" All good. "
" Straightforward and competitive pricing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by HARWINDER - 14 August 2018
" Not great rather disappointing for a large hire company "
" Estate was requested but not provided Car offered had a fault warning lights ao had return to airport for second car "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by STEPHEN - 13 August 2018
" Great value and very efficient "
" Very smooth service, very impressed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by STEFANO - 09 August 2018
" My comments about my experience with Interrent are already in Box 3. I have nothing else to add. "
" Getting the car has been very difficult. I rented a car at the Bologna airport (Italy). The interrent car park was not in the area with other agencies, but was far away from the airport, served by a shuttle. This in principle was not a problem, except that finding the shuttle was almost a nightmare. I had to call a telephone number with an automatic system and go through a number of different options, then I was quickly given voice instructions on how to find the place where the shuttle would pick me up, promised that I would receive the same instructions via text message, and reassured that the shuttle was booked for me (but I was not given an estimate of the waiting time). I did not receive any text message, but I tried to follow the instructions as I remembered them. I was not really sure if I ended up waiting the shuttle in the right place (which was not exactly around the corner!) and there was no sign suggesting where the interrent shuttle would stop. After 15 minutes I called interrent again, this time I decided to try to talk to the Bologna agency instead of trying to rebook the shuttle again with the automatic system. While going through the automatic phone system I was asked to enter the first letter of the city where I was on the numeric keypad of my smartphone.. the problem was that the keypad was in numeric mode because I was making a phone call!). That was really confusing, but I somehow understood that to enter the letter "B" (for "Bologna") I had to press twice the number 2 .... Finally I spoke with a human being, and discoverd that while I was waiting in the right place, no shuttle had been actually booked and sent to pick me up! So he sent a shuttle.. .and after 20 minutes I was in his office for the check in. The agency operator was kind, but clearly interrent has adopted a policy of trying to force the customer to buy their insurance. All excessess and penalties are exceedingly large, e.g., €1500 for damage excess and €3000 for theft exceess. And even small damages will attract exceedingly high fee! I was also told that if I did not buy insurance, the deposit that they would take from my credit card would be returned after up to 30 days, which I find it absolutely unfair once I return a car with no damage! In conclusion, similarly to what happens with Goldcar, I felt that the customer who does not buy the full insurance is treated almost as an ennemy. Finally, getting out of the carpark was tricky, the bar would not lift without almost touching it with the car but nobody told me that in advance. When I returned the car (with no damages, thanks God!) I was at first invited to park it in a really narrow slot (the only one available to interrent), then graciously allowed to leave it in a common area - the operator would move it for me. No big deal, but not the most customer-friendly service. Although my experience was not so terrible as with the Goldcar company, in the future I will try to avoid also interrent. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by LISA - 09 August 2018
" Overall not bad, could be better! "
" Grumpy counter guy, and v scratched car, but it ran fine and overall there were no queues. Drop off was tedious - I went to terminal only to be told to go back out to the car park and find a rep. It woudl be easier if that had been explained in the first place. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 5
BOLOGNA, IT - Reviewed by CHRIS - 07 August 2018
" It was relatively easy to book through you. "
" The car pick-up area was very badly lit so one could not see any marks on the car, and there was no-one there to check anything with. Since it was a long walk back to the counter in the terminal we hoped for the best. This was not a good experience. The carpark need to be improved as well as being dingy it was filthy with rubbish strewn on the floor. All was well when we returned the car - we were not accused of adding any more marks to the car as I had feared we might be. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BOLOGNA, IT - Reviewed by RICHARD - 07 August 2018
" Feel like I was miss sold, dreadfully slow and tedious to get the car with only a tiny queue. The car (after having to pay more) was in good condition. Would be nice to have a drop off map / checklist with the car. "
" Rented a car with space indicated our luggage that would fit, when we got to the counter the guy said they had not got that car and the alternative 'similar group car' had a small boot and would probably not fit our luggage. So we can a) have a car that doesn't fit the luggage b) pay £20 per day more for a car that will dreadful rip off I'm afraid. when you're looking at 'similar' please take into account the space it's probably one of the most critical reasons for selecting a car. Similar should not be ignored for the 'space' element The member of staff was professional AND how is it you can put every bit of information in on the internet yet each person takes 15 mins or more to process?? Why can't you prepare in advance and just sign, swipe the card and pick up the keys. insane to wait over an hour for 4 people! "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by SIMON - 02 August 2018
" Overall very good "
" Generally good "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by NICHOLAS - 01 August 2018
" Autoeurope was a good website and booking experience but I wonder if customers get better service if they book direct with the car rental company "
" Avis at Bologna was a nightmare. Too many customers waiting to be served, computer system problems, waiting 40 minutes to be served. Also staff focus on up selling extra products and add ons when I told them several times I just wanted what I had paid for and to get the keys and go. Also, we wanted a small car and had to take a Fiat Cubo which was heavy and slow "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BOLOGNA, IT - Reviewed by RODERICK - 30 July 2018
" Very easy to book the car through autoeurope and no quibble when the price dropped. They refunded the difference very quickly. I have used autoeurope for years now, and will continue to do so. "
" Once again excellent service. We have used Sicily by Car previously and they have always been helpful and pleasant. The staff were not pushy for extras which we knew we didn't need as autoeurope provide the best. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by MICHAEL - 27 July 2018
" The airport desk was closed due to my flight arriving late, had to get a hotel for the night "
" The staff were very unfriendly "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by NICK - 22 July 2018
" It was my first time booking through you, and your team did act very promptly and professionally, but as a result of this experience I wasn't able to do business with you. Which makes it difficult to recommend you to others "
" I had a very bad experience at Bologna airport with Sicily by Car. They would not accept my Australian drivers licence, even though everyone other car rental at the airport had no problem with it. With two kids with me this left me in a very bad position, but the girl I was dealing with had a terrible manner and could not have cared less. This was some of the worst customer service I have ever had, and the only bad one I've had over many years renting cars. My brother in London contacted Auto Europe and you were very understanding and cancelled and refunded my money. I was then able to rental a car from Sixt - who had no problem accepting my licence - although at almost three times the price for the same car. I had no issue with Auto Europe but suggest you review your relationship with Sicily by Car as with this level of service they could damage your reputation and business. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by SAMUEL - 19 July 2018
" As above "
" Nobody at the counter when we dropped off the vehicle. No clarification where to leave the keys. No garages in the area were open so couldn't refill car and now receiving a charge. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by KEITH - 07 July 2018
" Auto Europe offer reasonable insurance rates and I would definitely book with them again "
" After an horrendous experience previously with Goldcar at Bologna Airport it was a welcome relief to hire a car and not get completely "ripped off " All charges were transparent and the whole process was great. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by NATALINO - 01 July 2018
" Then when we went to book in the man was so intent on selling us their insurance and said the one with had done with you thru Lloyd's was worthless. I told him I was not paying anymore money and would be taking up with you whether the insurance was worthless and if so why were Auto Europe selling it. ? Also tried contacting you by the number given but was unable to get thru. We took photos of the damage to car and also petrol was not showing completely on full. We were so upset and angry with this company would never use them or recommend them to anyone. Personally I think you should remove them from your advertising. "
" We kept calling to get picked up, waited 45 minutes for it to come. There is nobody to speak to just answer phone. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 6
BOLOGNA, IT - Reviewed by JENNIFER - 28 June 2018
" Good choice of vehicles at reasonable prices "
" Easy pick up and drop off. Counter was in the terminal and car was parked under cover 5 minutes walk away. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by KEITH - 25 June 2018
" Serious delay at Bologna pick-up. Gearbox OK when engine cold, but very lumpy when hot. Gears difficult to find when hot. "
" Serious delays at Bologna @pick-up. The car's gearbox was OK when cold, but very lumpy when warmed up. With gears difficult to find. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BOLOGNA, IT - Reviewed by AIDAN - 18 May 2018
" A long queue at the pick up desk, only one person on duty. But I was plucked from the queue by a Hertz rep, who said Dollar was a subsidiary of Hertz, and she would process my booking. The car had under-inflated tyres, and when cornering, the front spotlights came on, and then went off when straightening. The brakes squealed when applied in reverse. Also, never been asked to provide proof of re-fuelling before, in many years of car hire in Italy. But the drop off was good. "
" Long queue at pick up. Glacially slow process "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by PAUL KAM-CHI - 14 May 2018
" Have use AUTO-EUROPE many times and generally easy book and prices very competitive "
" Generally satisfied except buying their insurance is very expensive "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
BOLOGNA, IT - Reviewed by FRANCESCA - 12 May 2018
" The excessive cost of the insurance detailed above stands for most companied contracted through Auto Europe "
" Everything was fine- we did however found the price and conditions relative to the insurance excessively expensive. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by PHILIP - 10 May 2018
" All in very good "
" Great experience, very efficient collection, nice free upgraded car. Only issue is difficulty in phoning the desk after our flight got cancelled- 14 calls before someone answered the next day. Once we had spoken very responsive in arranging an extension to the rental "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by STEVEN - 09 May 2018
" Auto Europe always seems to find me a good deal, wherever I go. "
" Although the car was supposed to be a free upgrade, it had a safety-critical defect i.e. the front screenwashers did not work. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BOLOGNA, IT - Reviewed by PIETRO - 05 May 2018
" Overall it worked out ok. "
" I was given a lower class car as i was 2 hours late in picking the car up and the one booked had been cancelled. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by FABIO - 05 July 2015
BOLOGNA, IT - Reviewed by ROBERT - 02 July 2015
" Please ensure the companies you work with are fully trained in the way the insurance works. "
" Alleged cat scratches on car bonnet and was made to pay 350 EUR even though I had nil excess purchased. Error made by girl on desk but caused a lot of stress while they worked out they had made a mistake. "
BOLOGNA, IT - Reviewed by RICHARD - 29 June 2015
" Car was as named but a bit knocked but fine and all paper work fine would use again "
BOLOGNA, IT - Reviewed by STEPHEN - 29 June 2015
" Went to wrong check-in. Paperwork could better highlight desk to attend "
" No one at return of car port or desk. CDW excess quoted at arrival is very high. "
BOLOGNA, IT - Reviewed by STANLEY - 24 June 2015
" Only got a 2 door car "
BOLOGNA, IT - Reviewed by JOHN - 24 June 2015
" The location of their cars is not well signposted, it could be made easier to find. Also since the car is hired on a full tank basis a map showing nearest petrol stations to the airport would be helpful. "
BOLOGNA, IT - Reviewed by STEFANO - 23 June 2015
" I suggest you to indicate better if the rental company needs 2 credit cards and the deposit they are going to ask you. "
" They ask me a huge car deposit of 2500 euro and also 2 credit cards. So this force me to insure the car for 400 euro in order to be able to pay a smaller deposit of 900 euros. The car was very dirty and I found not the full of diesel inside (but they indicate on their report it was full). The car had not the navigator gps installed. "
BOLOGNA, IT - Reviewed by DAVID - 22 June 2015
" i booked the inclusive deal with Insurance excess included. Locauto asked that I locked E1600 on my credit card, or pay for their insurance at E100; we opted for this second "
BOLOGNA, IT - Reviewed by SALVATORE - 21 June 2015
" I prefer Sicily by Car to any of the competitors I have previously used at Bologna. I have always received really good service. "
BOLOGNA, IT - Reviewed by JAMES - 16 June 2015
BOLOGNA, IT - Reviewed by ANDREW - 15 June 2015
" Excellent service and prices car hire made easy. "
" Excellent customer service with exceptional cars. "
BOLOGNA, IT - Reviewed by CLIVE - 12 June 2015
" always an excellent service and helpful if you have a complaint about the hire company "
" could be 5/5, but with all car hire companies I live in trepidation that they will sting me with an erroneous bill at any time in the following 13 months. Having said that, and it has never been FireFly who have done this, the staff were quite capable and I was satisfied with the way they performed. "
BOLOGNA, IT - Reviewed by JESSICA - 03 June 2015
" Every time I book online I try to book the option that covers EVERYTHING (or that seems to), and every time I get to the pick-up location there are ALWAYS additional fees because the package doesn't actually cover everything in terms of insurance. I honestly believe that your website isn't very transparent, and I will do my best to find a better option from now on in order not to book through your company anymore. "
" Same as above. "
BOLOGNA, IT - Reviewed by WILLIAM - 31 May 2015
BOLOGNA, IT - Reviewed by DAVID - 29 May 2015
" not enough staff at the booking desk on arrival, we had to queue for over 30 minutes to complete the paperwork & collect the car. "
BOLOGNA, IT - Reviewed by PAUL - 28 May 2015
" The 'Smile' desk needs to be much better signed. It's actually a very small notice on the Maggiori desk and took some time to find, including walking up and down the terminal rental desks several times. No-one was at the vehicle when we went to depart requiring a return visit to the terminal desk (which is a fair walk from the cars) to get someone to attend to note vehicle damage on the paperwork. The damage was recorded in words rather than pictorially, which meant we signed for something we couldn't read. "
BOLOGNA, IT - Reviewed by RAFAL - 21 May 2015
" Only let down by Firefly "
" Terrible company, hardly any organisation, car broke down on a second day, lost 4 hours waiting for a mechanic, taxi to the airport, waiting for a new car. So far still waiting for 75 which we had to pay for the taxi. When I wanted to speak to someone regarding the 1.5 hr wait for the replacement car, no one was to be found in their office as all three customer service representatives were smoking outside. Shocking! Not to mention the way they were dressed! Hertz, Enterprise etc all wearing suits and ties, Firefly reps in jeans hardly on their bottoms, torn t-shirts. They were also annoyed that I interrupted their cigarette break! Never again! DO NOT RECOMMEND, AVOID AT ALL COST! "
BOLOGNA, IT - Reviewed by JACQUELINE - 19 May 2015
" Everything good "
" Have better instructions to find the parking area. The car had a dodgy wing mirror which seemed unsafe. "
BOLOGNA, IT - Reviewed by JEAN - 09 December 2014
" Always a good price with Auto Europe. Will be back. "
" Very friendly and efficient service from Locauto. Have used twice and will use again. "
BOLOGNA, IT - Reviewed by GARY - 01 November 2014
" pleased with the way the booking was handled to meet our needs and budget. Operator very helpful and took time to find the best deal for us. "
" No one present to meet us at pick up point in Bologna airport. Had to wait over an hour for attendant to return. Had to request that the marks and dents on the car were noted down. The car was very dirty on the outside. Drop off at Bergamot airport was quick and hustle free. Attendant present to check car. "
BOLOGNA, IT - Reviewed by POH - 27 October 2014
" AutoEurope has in general provided good service "
" The booking with Thrifty went well. Car provided was good and staff were professional and the check-in and out did not take too long. "
BOLOGNA, IT - Reviewed by JOHN - 19 October 2014
" Good prices and good customer support "
" Smile at Bologna offered a good service. The staff at the desk were very friendly both on pickup and return, even sharing a joke, which isn't always the case at other hirers! "
BOLOGNA, IT - Reviewed by SUSAN - 01 October 2014
" Excellent service, pleasant and helpful staff, car was perfect for my requirements. "
" I did not have to wait to be served at the counter or to collect the car - even though I arrived early - or hang about when I returned it. This rates as one of the most trouble-free car hires I've experienced. "
BOLOGNA, IT - Reviewed by TIMOTHY - 29 September 2014
" Better signposting or directions for pick up area at Airport would have improved the experience. "
" When picking up the car, "Chiera" a Hertz employee was excellent, very helpful and patient as there was an initial problem with my credit card. The Fiat punto was disapointing - air conditioning did not work and drive train gave off a clunking sound - wheel bearing noise and general rattles made it unpleasant. "
BOLOGNA, IT - Reviewed by BENJAMIN - 16 September 2014
" Very helpful at time of booking "
" Polite and helpful staff at collection, efficient collection. Drop off in Florence very difficult to find, slow queues at desk behind people waiting to rent cars meant I nearly missed flight. Staff not happy when I mentioned sat nav did not work due to faulty connection, charged me in full and was quite rude. Will not use again. "
BOLOGNA, IT - Reviewed by ARCHIBALD - 15 September 2014
" Negatives: I was told the pick up point would be closed on our arrival at 2330 and so I arranged stay in a local hotel and pick up the car the following morning. It was open when I passed it on the evening of arrival and was able to pick up the car then. I was not informed that I had to check the car in at the mobile check in and I went to the hire office in the airport where I was told I had to return to the car park for check in. This caused me considerable delay and frustration. The 12 volt plug did not work and therefore I could not charge my sat nav which meant it was useless during my holiday. The car and car park was difficult to find on collection. The positives: Great little car, clean and well presented on pick up. Very reliable. "
" Good pricing, but I think the excess rate is very high and this could put people off. "
BOLOGNA, IT - Reviewed by GEOFFREY - 07 September 2014
" Car in good condition with a full tank. Staff were helpful and professional. "
" Everything that was advertised was exactly as on the website. We will definitely be using your service again and have already recommended you. "
BOLOGNA, IT - Reviewed by ANDREW - 04 September 2014
" I have rented many cars in italy from most major airports and have never experienced any problems and always received excellent service. Many thanks. "
" First time with Thrifty and very satisfied. "
BOLOGNA, IT - Reviewed by MICHAEL - 04 August 2014
" liked the e-mail reminder close to the date "
" got a nice free upgrade. as with most italian cars there was minor damage not recorded and we didn't see it till later as we took the car in a dark car park, hopefully won't be any comeback. Also insidedoor handle broke. i believe a mechanical problem in door so warranty issue but again waiting for assessment which will effect my review but was made very clear the process at the desk in a polite and courteous manner - no aggro. "
BOLOGNA, IT - Reviewed by DONNA - 22 July 2014
" Making the booking was fine. "
" Not a good experience at all. We had to wait at the Firefly desk for 30 mins before a rep showed up. She was very polite but honestly, 30 mins at the desk! On the return we had a similar experience. We wanted someone to look over the car so that we could be ensured that we'd not be charged (something like up to 1500) in case a scratch was found (we knew we had not marked the car) - but it took another 20-30 mins before the rep (same young lady) had time to accompany my husband the 5 mins walk back to the car to check it out and confirm all was well. Had it been Hertz or similar, someone would have met us at the car. Had we been in a hurry to catch our flight we'd have been in trouble. Will use mainstream car provider next time. :( "
BOLOGNA, IT - Reviewed by RICHARD - 05 July 2014
" Staff readily replaced first car which had defective lighter socket so no satnav. Would be useful to brief customers on where the car is located within a very large dark carpark, and routine for returning cars. "
" As above re car location. "
BOLOGNA, IT - Reviewed by KENNETH - 03 July 2014
" I have used Auto Europe a few times now and have not had a problem. The service provided seems efficient and economical. I have another booking arranged for September which indicates my satisfaction. "
" The car ordered was not available (Fiesta type) but we were "upgraded" to a Focus estate diesel at no extra cost. This was fine but the car was a little tired as it had done 83,000 kilometres, had a severe wheel wobble on the motorway and the rear wheel bearings were noisy. However it drove ok so I was not upset. I assume their cars are ex-Hertz hire cars as another customer believed too. "
BOLOGNA, IT - Reviewed by MICHAEL - 01 July 2014
" Booking process was easy and proces good but at the Aiport, the operation was subcontracted to Firefly, which was terrible (see below). "
" Inefficient and disorganised at the Airport. Staff were harrassed and demoralised and they had no credit card machine for processing deposits (it had to be done manually by phone and no authorisation code was noted on the booking form.) Despite being only 3rd in the queue, it took over an hour to take delivery of keys. There's no-one at the parking area to assist, bad signage to let you know where vehicles are parked and car in generally poor condition - no rear parcel shelf, and no spares available to replace it. Car was not what we had booked and not really equivalent - we had requested a high-chassis car for driving on white roads. Won't be using Firefly ever again. "
BOLOGNA, IT - Reviewed by GERALD - 20 May 2014
" Excellent car provider and excellent car - I can highly recommend yourselves and Maggiore. "
" Excellent and excellent car "
BOLOGNA, IT - Reviewed by ALEXANDER - 27 April 2014
" booking speed and rental options are very good. "
" the car quality provided was below expectations. the break pad change light came on on the second day. The clutch was very worn off. "
BOLOGNA, IT - Reviewed by PETER - 03 March 2014
" Good friendly service "
" Excellent service "
BOLOGNA, IT - Reviewed by JOHN - 18 February 2014
" All fine, no problems "
" The car felt safe and everything worked but it was definitely more of a rent-a-wreck cosmetically. I can see that Hertz use Firefly to get some more mileage and income from their older fleet and the cheaper rental rate reflects this to some extent but I think that vehicles of this genre hat have done over 100k km are probably really past it! "
BOLOGNA, IT - Reviewed by ANDREW - 23 January 2014
" I am very pleased with the service and prices, the website is excellent and explains everything clearly ,I also like the option to refine search and found It very useful. As a regular customer I welcome transparency in the car rental market. "
" I have not rented a car in Italy before , but found the car was o.k but of a lower standard when compared with Spain. I hired a Fiat Punto which had no central locking and had qite a lot of panel damage. On the plus side the staff were very helpful and friendly. "
BOLOGNA, IT - Reviewed by ROBERT - 29 December 2013
" Website very good and easy to use. Service faultless. "
" Service provided by Europcar is excellent and the quality of cars I have hired have always been very good "
BOLOGNA, IT - Reviewed by POH QUAI - 11 November 2013
" In general the value in comparison with other website is good "
" The experience with Firefly was fairly satisfactory. The lady at the desk was very pleasant. As usual the wait to check in takes a long time and there were many more damages on the car than what was stated which means a return to the check-in desk. "
BOLOGNA, IT - Reviewed by ANDREY - 08 November 2013
" Everything was great, but the price could be less. "
BOLOGNA, IT - Reviewed by JAN - 04 November 2013
" Very good and customer oriented "
" Always good,reliable and price competitive. "
BOLOGNA, IT - Reviewed by FAYE - 08 August 2013
" Made a couple of changes to the booking and the staff on the telephone were really brilliant. "
" The queue was significantly shorter than at other car hire places and the staff very friendly and efficient. The car was brilliant. "
BOLOGNA, IT - Reviewed by ANGUS - 05 August 2013
" Good pricing, excess cover could be improved - less conditions etc. "
" Car had leaking air conditionsing unit which was a known fault to the Maggiore before handing the car to us. Otherwise good service. "
BOLOGNA, IT - Reviewed by JULIET - 16 July 2013
" impossible to find car at Bologna airport firefly was ok but car parked in FILTHY carpark in a Hertz spot. Car had loads of scratches (which didnt bother us) "
" someone should tell you exactly were the carpark is to find the car. It was a long walk and not well signed and on our return the -1 floor of carpark was filthy dirty with rubbish in piles everywhere "
BOLOGNA, IT - Reviewed by PATRICK - 13 July 2013
" Try Firefly for service at Bologna and see what you think. "
" After doing paperwork we were sent off on our own to find hire car.Took us quite a while to find the correct area to look for car and no Firefly staff there.The car was not in the bay we were told so I had to go back and queue up to tell the one member of staff on duty.She had given me the wrong parking space number.Went back and eventually found the car but found there were scratches not shown on the paperwork and a cigarette burn on the drivers seat.Went back to rental desk and had to queue up again,they didn't have anyone to check the car so just wrote the things I found on the paperwork.Car was sluggish,clutch on last legs and handbrake didn't hold on slopes.Nobody to meet & check car on return,I insisted and then was done 45mins later "
BOLOGNA, IT - Reviewed by MARK - 04 July 2013
" Costomer service was excellent. The only thing that did not help and not sure if this was my fault the clarity of returning the vehicle was a little vague but got there in the end and will know for next time but all in all excellent service as long as I do not find any costs on my Visa bill. Many Thanks "
BOLOGNA, IT - Reviewed by WILLIAM - 22 June 2013
" Everything was arranged as booked "
" Efficient and helpful "
BOLOGNA, IT - Reviewed by ADAM - 21 June 2013
" Was very pleased withh all aspects . "
" Very helpful and nice clean car. Not having to refuel the car at the end makes life very much easier. "
BOLOGNA, IT - Reviewed by JAMES - 08 June 2013
" Excellent service "
" The whole experience was excellent. The only thing I would have preferred was that someone had signed the car back in, in the same condition that I took it out. No one checked the car & I left it in the car park. I took photo's of the car on my phone as no one from the company checked the car before I left & I handed the keys in, even to prove it was full of fuel. Otherwise all was very good. "
BOLOGNA, IT - Reviewed by ANNIE - 05 June 2013
" Good efficient service "
" Good service, friendly and courteous "
BOLOGNA, IT - Reviewed by FIONA - 02 June 2013
" I appreciated seeing who the hire company was before I went ahead with the car hire agreement. Auto Europe has always provided good service for us. "
" We were extremely put out that we were only told by the Goldcar rep. when we picked up that the car was rented fuel tank full, to be returned empty. This is a cheap scam to make money off renters. The full tank was charged (extra to rental) at 95 - much more than it would cost to fill the tank ourselves, then of course, it is impossible to return it completely empty. Would not use this company again. The rep. also tried very hard to sell us their over-priced extra insurance, despite being told we had an annual policy to cover. Please reconsider using this company. "
BOLOGNA, IT - Reviewed by ROBERT - 14 February 2013
" Smooth & efficient service "
" Poor location to collect and drop cars. Most other companies are much nearer to the terminal "
BOLOGNA, IT - Reviewed by JOSE - 26 June 2012
- Home
- Car Hire Destinations
- Italy
- Bologna
- Bologna Car Hire Reviews