AUTO EUROPE BOLOGNA, ITALY Car Rental Reviews

BOLOGNA, IT - Reviewed by ROBERTO - 14 October 2020

" Very satisfied. Particularly impressed with the staff "

" I would especially like to thank and compliment the lady who was working on the Sicily by Car desk at Bologna Airport at around 5.30pm on Thursday 8 October. She was exceptionally helpful and polite and was a fantastic advertisement for the efficiency of the company and its people "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by SUSAN - 12 October 2020

" Very positive "

" Helpful friendly staff, an easy and straightforward pick up and drop off Great little car - great service! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by MARTIN - 08 September 2020

" Always competitive "

" Was provided with two options of an Audi A3 s line or bmw 1 series so two quality cars. The girl on reception was very helpful "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by HANNE TIDEMAND - 06 September 2020

" Easy to use website. Clear information "

" Friendly and efficient "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BOLOGNA, IT - Reviewed by RON - 30 January 2020

" First time and good experience. You never really know till things go wrong. "

" Flawless "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by DIMITRIOS - 11 December 2019

" Very quick, efficient and client friendly. A+++ "

" Quick, efficient and warm. Thumbs up! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by SIMON - 27 October 2019

" Car was n good condition and comfortable. It was a bit of fuel guzzler though . "

" Staff were very busy but polite and efficient. "

Overall Value: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BOLOGNA, IT - Reviewed by JOHN - 19 October 2019

" I have used both Auto Europe and Sicily by Car many times and to date have been satisfied with the service and prices that they offer. "

" Bit of a wait at the counter, to be expected at busy times. Communication in English was excellent and a Citoen C3 Aircross diesel was provided. The car had some superficial exterior marks but was clean inside. The cruise control was very welcome on the motorway part of our journey. "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BOLOGNA, IT - Reviewed by TREVOR - 15 October 2019

" Quick and easy "

" Very good service, we had to point out some marks on the car that were not on their sheet but they happily added them. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BOLOGNA, IT - Reviewed by STEPHEN - 23 September 2019

" Good service - collected car easily and the same with the drop off "

" Great customer service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by STEPHEN - 19 September 2019

" very easy process. would recommend "

" easy process, car was as expected, staff were efficient "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by STEPHEN - 19 September 2019

" Great experience "

" Very smooth pick up and drop off. Great service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BOLOGNA, IT - Reviewed by PETER GERARD - 15 September 2019

" Good experience would us them again. "

" This was the 1st time I have used Sicily by Car and I did not have any problems or concerns. A good experience "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by LALA - 10 September 2019

" Overall good experience. Would use it again. "

" Service was very quick, the car was new and in a good condition. Staff are friendly. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by FABIO - 05 September 2019

" Great experience great car "

" Great customer service!! Well done Hertz "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by SHAWN - 28 August 2019

" I use Auto Europe every summer for my holiday rentals - it would be nice if there was a loyalty program/bonuses (free upgrades) for regular customers like myself "

" Alessandro at drop-off was very helpful and professional. "

Overall Value: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by GLYN - 05 August 2019

" Would use again "

" Efficient -no problems at all "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by JAMES - 31 July 2019

" Easy to arrange great value car hire. "

" Very friendly and efficient operation. I must mention Elena in particular for going the extra mile to be helpful. Highly recommended, and I will use them again. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by MARTIN - 10 July 2019

" Everything was held professionally and efficiently. Titi ***** Customer service "

" Except waiting time on counter(around 45 mins) everything was held professionally. By my mistake I booked automatic vehicle which I never drove before. Guy at the counter couldn't help me what I understood as it was my fault and checking point was too busy. Big thank to Titi at pick up point (I hope that's how you spell her name). After I explain our situation she solved our problem and we drove away with manual. With positive attitude, cheerful personality and most importantly with no hesitation to deal with situation, she turned around our disastrous 2 days journey back to holiday. "

Overall Value: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by JEREMY - 04 June 2019

" No negative comments "

" Friendly staff Brand new car "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by GIORDANO - 08 May 2019

" Very quick, not a problem so far. "

" Always friendly, happy to help, up for a smile "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by DONGGYU - 07 March 2019

" traveled from Boligna to Dolomiti with Volvo 40, very satisfied with "

" very good thank you "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by ANDREW - 01 March 2019

" Great experience, that's not a comment you expect to get of a car hire company, but very well deserved. "

" Ecovia is a newly pleasant hire company, great experience from an efficient and cheerful staff, would highly recommend them. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by ENTON - 25 January 2019

" Auto europe needs to collaborate with companies that do not put customers in danger. Good value, but lots of issues "

" The first car given, didn't have the registration documents on it and luckily i checked before leaving the airport. Given a second car which didn't have snow chains or snow tyres, and i have been driving illegally for 2 days!! When mentioned to the Avis employee upon return, he said that it was down to me to check! Whilst i am at it, i could also check for oil levels, cooling additive and tyre pressure!! The car should be road worthy for the customer and clearly it wasn't. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 1

BOLOGNA, IT - Reviewed by JOHN - 06 December 2018

" Good web site and easy to book. Like being able to change order or even cancel if necessary. Like the price match offer. "

" Easy collection with pleasant counter staff and no pressure to purchase extra insurance. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BOLOGNA, IT - Reviewed by JAMES - 11 November 2018

" Great value "

" Counter staff were slow due to card machines not functioning properly. Otherwise excellent experience. "

Overall Value: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by COSTANTINO - 16 October 2018

" The car ( Fiat 500 X) was good value, comfortable and economical. No problems. Very courteous staff. "

" Very courteous and efficient staff at Bologna airport. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BOLOGNA, IT - Reviewed by BRUCE - 10 October 2018

" Have used Auto Europe several times and keep coming back . "

" Airport counter staff tried hard to sell extra insurance at €18 a day despite pointing out excess insurance cover was already provided by Auto Europe. Even tried to point out that it was insufficient cover and was I happy to pay for the whole cost of the car if it was seriously damaged! Otherwise car and service was fine. We ensured that the small marks on the car were recorded on camera and by an Agent before leaving the pick up area. "

Overall Value: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by ANDREA - 06 October 2018

" Good offer using AutoEurope, keep doing so. "

" Good service as per Hertz/Thrifty. No problem at all. "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BOLOGNA, IT - Reviewed by FABIO - 05 October 2018

" Good job "

" Great staff good car. Nothing to suggest. Keep on with the good work "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by GARETH - 04 October 2018

" Always good value and easy to use website "

" Aggressive sales staff - trying to get me to buy extra insurance when I told them I already had it covered. And why does it always take so long? "

Overall Value: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BOLOGNA, IT - Reviewed by FABIO - 06 September 2018

" Good service in all "

" Friendly staff "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by MARTIN - 04 September 2018

" Auto Europe site was easy to use and I used the ability to alter my booking prior to departure. Excellent in all respects "

" On arrival in Bologna I was told hat Avis had a special upgrade for my car which would cost me 7 euros a day. I told them I wanted the car I had ordered. They said they had none available. I insisted that I was not going to pay any more. They then phoned the pick up site and I was told to only car available was a panda. I said I would take it rather than paying any more. On walking over to the collection point I located the car and found it had nearly 45000 km on the clock and was showing its age with a number of scratches and imperfections to the seals on the doors. On driving it I found it had no screen wash and the wipers left smears on the screen. This is certainly not what I had ordered and paid for "

Overall Value: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 2

BOLOGNA, IT - Reviewed by MICHAEL - 04 September 2018

" All worked as planned. "

" Very satisfactory "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BOLOGNA, IT - Reviewed by BENJAMIN - 19 August 2018

" The guy at the desk was very efficient and quick. Compared to other rentals he made things easy and changes did not cost the earth like with some pre booked car hire. "

" Quick, efficient and friendly. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by SAMUEL - 17 August 2018

" Auto Europe was great "

" Car was generally fine "

Overall Value: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 8

BOLOGNA, IT - Reviewed by NICHOLAS - 14 August 2018

" All good. "

" Straightforward and competitive pricing "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by STEPHEN - 13 August 2018

" Great value and very efficient "

" Very smooth service, very impressed "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by SIMON - 02 August 2018

" Overall very good "

" Generally good "

Overall Value: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 9

BOLOGNA, IT - Reviewed by RODERICK - 30 July 2018

" Very easy to book the car through autoeurope and no quibble when the price dropped. They refunded the difference very quickly. I have used autoeurope for years now, and will continue to do so. "

" Once again excellent service. We have used Sicily by Car previously and they have always been helpful and pleasant. The staff were not pushy for extras which we knew we didn't need as autoeurope provide the best. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by JENNIFER - 28 June 2018

" Good choice of vehicles at reasonable prices "

" Easy pick up and drop off. Counter was in the terminal and car was parked under cover 5 minutes walk away. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by PAUL KAM-CHI - 14 May 2018

" Have use AUTO-EUROPE many times and generally easy book and prices very competitive "

" Generally satisfied except buying their insurance is very expensive "

Overall Value: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 7

BOLOGNA, IT - Reviewed by PHILIP - 10 May 2018

" All in very good "

" Great experience, very efficient collection, nice free upgraded car. Only issue is difficulty in phoning the desk after our flight got cancelled- 14 calls before someone answered the next day. Once we had spoken very responsive in arranging an extension to the rental "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BOLOGNA, IT - Reviewed by ANDREW - 15 June 2015

" Excellent service and prices car hire made easy. "

" Excellent customer service with exceptional cars. "

BOLOGNA, IT - Reviewed by CLIVE - 12 June 2015

" always an excellent service and helpful if you have a complaint about the hire company "

" could be 5/5, but with all car hire companies I live in trepidation that they will sting me with an erroneous bill at any time in the following 13 months. Having said that, and it has never been FireFly who have done this, the staff were quite capable and I was satisfied with the way they performed. "

BOLOGNA, IT - Reviewed by JACQUELINE - 19 May 2015

" Everything good "

" Have better instructions to find the parking area. The car had a dodgy wing mirror which seemed unsafe. "