AUTO EUROPE BOLOGNA, ITALY Car Rental Reviews

BOLOGNA, IT - Reviewed by JEREMY - 09 January 2022

" Still a better selection, price and changeability than other ways to rent a car. "

" I have filed a complaint regarding this rental. The vehicles corresponding to the cost level of the booking were not aligned. By Autoeurope standards I was expecting an SUV. By Leasys standards I had booked a mid size and the SUV I was expecting was classed as large. The car was in good shape and counter staff were very efficient but adamant about the class of booking. "

Overall Value: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BOLOGNA, IT - Reviewed by CHRISTOPHER - 31 December 2021

" Managed to beat a previously booked price by quite a significant amount "

" Best value for estate at our destination, however we had requested a child seat and they didn't have one available in the correct size which was not great as they simply shrugged at us and didn't offer anything to help. With pressure they offered a seat smaller which then in turn, was found to be broken. Very disappointing experience have pre-requested the seat. "

Overall Value: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 7

BOLOGNA, IT - Reviewed by QUENTIN - 26 October 2021

" overall great "

" loved the car "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by ROBERTO - 14 October 2020

" Very satisfied. Particularly impressed with the staff "

" I would especially like to thank and compliment the lady who was working on the Sicily by Car desk at Bologna Airport at around 5.30pm on Thursday 8 October. She was exceptionally helpful and polite and was a fantastic advertisement for the efficiency of the company and its people "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by SUSAN - 12 October 2020

" Very positive "

" Helpful friendly staff, an easy and straightforward pick up and drop off Great little car - great service! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by MARTIN - 08 September 2020

" Always competitive "

" Was provided with two options of an Audi A3 s line or bmw 1 series so two quality cars. The girl on reception was very helpful "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by HANNE TIDEMAND - 06 September 2020

" Easy to use website. Clear information "

" Friendly and efficient "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BOLOGNA, IT - Reviewed by RON - 30 January 2020

" First time and good experience. You never really know till things go wrong. "

" Flawless "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by DIMITRIOS - 11 December 2019

" Very quick, efficient and client friendly. A+++ "

" Quick, efficient and warm. Thumbs up! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by NIGEL - 11 November 2019

" Great deal for 4 days. "

" Great staff at Bologna Airport but parking upon return is very tight. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BOLOGNA, IT - Reviewed by PIETRO - 27 October 2019

" Overall very satisfied. "

" Pretty good but as I was at the desk half hour before I was told the the car was not available yet. "

Overall Value: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BOLOGNA, IT - Reviewed by SIMON - 27 October 2019

" Car was n good condition and comfortable. It was a bit of fuel guzzler though . "

" Staff were very busy but polite and efficient. "

Overall Value: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BOLOGNA, IT - Reviewed by JOHN - 19 October 2019

" I have used both Auto Europe and Sicily by Car many times and to date have been satisfied with the service and prices that they offer. "

" Bit of a wait at the counter, to be expected at busy times. Communication in English was excellent and a Citoen C3 Aircross diesel was provided. The car had some superficial exterior marks but was clean inside. The cruise control was very welcome on the motorway part of our journey. "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BOLOGNA, IT - Reviewed by TREVOR - 15 October 2019

" Quick and easy "

" Very good service, we had to point out some marks on the car that were not on their sheet but they happily added them. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BOLOGNA, IT - Reviewed by STEPHEN - 23 September 2019

" Good service - collected car easily and the same with the drop off "

" Great customer service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by STEPHEN - 19 September 2019

" very easy process. would recommend "

" easy process, car was as expected, staff were efficient "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by STEPHEN - 19 September 2019

" Great experience "

" Very smooth pick up and drop off. Great service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BOLOGNA, IT - Reviewed by PETER GERARD - 15 September 2019

" Good experience would us them again. "

" This was the 1st time I have used Sicily by Car and I did not have any problems or concerns. A good experience "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by CHRISTOPHER - 11 September 2019

" would use again, top hire company "

" Staff at Bolgna airport were excellent. they were able to give me a better sized car than the one i had ordered. the car itself had a few scratches and dents but thats all "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BOLOGNA, IT - Reviewed by LALA - 10 September 2019

" Overall good experience. Would use it again. "

" Service was very quick, the car was new and in a good condition. Staff are friendly. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by ANNETTE - 09 September 2019

" Efficient booking and collection process. "

" Good value for money. Only downside was that the screenwash reservoir ran empty after the second use, so likely not full when car was picked up. "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BOLOGNA, IT - Reviewed by FABIO - 05 September 2019

" Great experience great car "

" Great customer service!! Well done Hertz "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by SHAWN - 28 August 2019

" I use Auto Europe every summer for my holiday rentals - it would be nice if there was a loyalty program/bonuses (free upgrades) for regular customers like myself "

" Alessandro at drop-off was very helpful and professional. "

Overall Value: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by GLYN - 05 August 2019

" Would use again "

" Efficient -no problems at all "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by JAMES - 31 July 2019

" Easy to arrange great value car hire. "

" Very friendly and efficient operation. I must mention Elena in particular for going the extra mile to be helpful. Highly recommended, and I will use them again. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by MARTIN - 10 July 2019

" Everything was held professionally and efficiently. Titi ***** Customer service "

" Except waiting time on counter(around 45 mins) everything was held professionally. By my mistake I booked automatic vehicle which I never drove before. Guy at the counter couldn't help me what I understood as it was my fault and checking point was too busy. Big thank to Titi at pick up point (I hope that's how you spell her name). After I explain our situation she solved our problem and we drove away with manual. With positive attitude, cheerful personality and most importantly with no hesitation to deal with situation, she turned around our disastrous 2 days journey back to holiday. "

Overall Value: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by JEREMY - 04 June 2019

" No negative comments "

" Friendly staff Brand new car "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by GIORDANO - 08 May 2019

" Very quick, not a problem so far. "

" Always friendly, happy to help, up for a smile "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by DONGGYU - 07 March 2019

" traveled from Boligna to Dolomiti with Volvo 40, very satisfied with "

" very good thank you "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by ANDREW - 01 March 2019

" Great experience, that's not a comment you expect to get of a car hire company, but very well deserved. "

" Ecovia is a newly pleasant hire company, great experience from an efficient and cheerful staff, would highly recommend them. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by ENTON - 25 January 2019

" Auto europe needs to collaborate with companies that do not put customers in danger. Good value, but lots of issues "

" The first car given, didn't have the registration documents on it and luckily i checked before leaving the airport. Given a second car which didn't have snow chains or snow tyres, and i have been driving illegally for 2 days!! When mentioned to the Avis employee upon return, he said that it was down to me to check! Whilst i am at it, i could also check for oil levels, cooling additive and tyre pressure!! The car should be road worthy for the customer and clearly it wasn't. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 1

BOLOGNA, IT - Reviewed by JOHN - 06 December 2018

" Good web site and easy to book. Like being able to change order or even cancel if necessary. Like the price match offer. "

" Easy collection with pleasant counter staff and no pressure to purchase extra insurance. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BOLOGNA, IT - Reviewed by JAMES - 11 November 2018

" Great value "

" Counter staff were slow due to card machines not functioning properly. Otherwise excellent experience. "

Overall Value: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by COSTANTINO - 16 October 2018

" The car ( Fiat 500 X) was good value, comfortable and economical. No problems. Very courteous staff. "

" Very courteous and efficient staff at Bologna airport. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BOLOGNA, IT - Reviewed by BRUCE - 10 October 2018

" Have used Auto Europe several times and keep coming back . "

" Airport counter staff tried hard to sell extra insurance at €18 a day despite pointing out excess insurance cover was already provided by Auto Europe. Even tried to point out that it was insufficient cover and was I happy to pay for the whole cost of the car if it was seriously damaged! Otherwise car and service was fine. We ensured that the small marks on the car were recorded on camera and by an Agent before leaving the pick up area. "

Overall Value: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by ANDREA - 06 October 2018

" Good offer using AutoEurope, keep doing so. "

" Good service as per Hertz/Thrifty. No problem at all. "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BOLOGNA, IT - Reviewed by FABIO - 05 October 2018

" Good job "

" Great staff good car. Nothing to suggest. Keep on with the good work "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by GARETH - 04 October 2018

" Always good value and easy to use website "

" Aggressive sales staff - trying to get me to buy extra insurance when I told them I already had it covered. And why does it always take so long? "

Overall Value: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BOLOGNA, IT - Reviewed by FABIO - 06 September 2018

" Good service in all "

" Friendly staff "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by MARTIN - 04 September 2018

" Auto Europe site was easy to use and I used the ability to alter my booking prior to departure. Excellent in all respects "

" On arrival in Bologna I was told hat Avis had a special upgrade for my car which would cost me 7 euros a day. I told them I wanted the car I had ordered. They said they had none available. I insisted that I was not going to pay any more. They then phoned the pick up site and I was told to only car available was a panda. I said I would take it rather than paying any more. On walking over to the collection point I located the car and found it had nearly 45000 km on the clock and was showing its age with a number of scratches and imperfections to the seals on the doors. On driving it I found it had no screen wash and the wipers left smears on the screen. This is certainly not what I had ordered and paid for "

Overall Value: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 2

BOLOGNA, IT - Reviewed by MICHAEL - 04 September 2018

" All worked as planned. "

" Very satisfactory "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BOLOGNA, IT - Reviewed by BENJAMIN - 19 August 2018

" The guy at the desk was very efficient and quick. Compared to other rentals he made things easy and changes did not cost the earth like with some pre booked car hire. "

" Quick, efficient and friendly. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by SAMUEL - 17 August 2018

" Auto Europe was great "

" Car was generally fine "

Overall Value: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 8

BOLOGNA, IT - Reviewed by NICHOLAS - 14 August 2018

" All good. "

" Straightforward and competitive pricing "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by STEPHEN - 13 August 2018

" Great value and very efficient "

" Very smooth service, very impressed "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by SIMON - 02 August 2018

" Overall very good "

" Generally good "

Overall Value: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 9

BOLOGNA, IT - Reviewed by RODERICK - 30 July 2018

" Very easy to book the car through autoeurope and no quibble when the price dropped. They refunded the difference very quickly. I have used autoeurope for years now, and will continue to do so. "

" Once again excellent service. We have used Sicily by Car previously and they have always been helpful and pleasant. The staff were not pushy for extras which we knew we didn't need as autoeurope provide the best. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by JENNIFER - 28 June 2018

" Good choice of vehicles at reasonable prices "

" Easy pick up and drop off. Counter was in the terminal and car was parked under cover 5 minutes walk away. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by PAUL KAM-CHI - 14 May 2018

" Have use AUTO-EUROPE many times and generally easy book and prices very competitive "

" Generally satisfied except buying their insurance is very expensive "

Overall Value: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 7

BOLOGNA, IT - Reviewed by PHILIP - 10 May 2018

" All in very good "

" Great experience, very efficient collection, nice free upgraded car. Only issue is difficulty in phoning the desk after our flight got cancelled- 14 calls before someone answered the next day. Once we had spoken very responsive in arranging an extension to the rental "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BOLOGNA, IT - Reviewed by ANDREW - 15 June 2015

" Excellent service and prices car hire made easy. "

" Excellent customer service with exceptional cars. "

BOLOGNA, IT - Reviewed by CLIVE - 12 June 2015

" always an excellent service and helpful if you have a complaint about the hire company "

" could be 5/5, but with all car hire companies I live in trepidation that they will sting me with an erroneous bill at any time in the following 13 months. Having said that, and it has never been FireFly who have done this, the staff were quite capable and I was satisfied with the way they performed. "

BOLOGNA, IT - Reviewed by JACQUELINE - 19 May 2015

" Everything good "

" Have better instructions to find the parking area. The car had a dodgy wing mirror which seemed unsafe. "

BOLOGNA, IT - Reviewed by JEAN - 09 December 2014

" Always a good price with Auto Europe. Will be back. "

" Very friendly and efficient service from Locauto. Have used twice and will use again. "

BOLOGNA, IT - Reviewed by GARY - 01 November 2014

" pleased with the way the booking was handled to meet our needs and budget. Operator very helpful and took time to find the best deal for us. "

" No one present to meet us at pick up point in Bologna airport. Had to wait over an hour for attendant to return. Had to request that the marks and dents on the car were noted down. The car was very dirty on the outside. Drop off at Bergamot airport was quick and hustle free. Attendant present to check car. "

BOLOGNA, IT - Reviewed by POH - 27 October 2014

" AutoEurope has in general provided good service "

" The booking with Thrifty went well. Car provided was good and staff were professional and the check-in and out did not take too long. "

BOLOGNA, IT - Reviewed by JOHN - 19 October 2014

" Good prices and good customer support "

" Smile at Bologna offered a good service. The staff at the desk were very friendly both on pickup and return, even sharing a joke, which isn't always the case at other hirers! "

BOLOGNA, IT - Reviewed by SUSAN - 01 October 2014

" Excellent service, pleasant and helpful staff, car was perfect for my requirements. "

" I did not have to wait to be served at the counter or to collect the car - even though I arrived early - or hang about when I returned it. This rates as one of the most trouble-free car hires I've experienced. "

BOLOGNA, IT - Reviewed by TIMOTHY - 29 September 2014

" Better signposting or directions for pick up area at Airport would have improved the experience. "

" When picking up the car, "Chiera" a Hertz employee was excellent, very helpful and patient as there was an initial problem with my credit card. The Fiat punto was disapointing - air conditioning did not work and drive train gave off a clunking sound - wheel bearing noise and general rattles made it unpleasant. "

BOLOGNA, IT - Reviewed by BENJAMIN - 16 September 2014

" Very helpful at time of booking "

" Polite and helpful staff at collection, efficient collection. Drop off in Florence very difficult to find, slow queues at desk behind people waiting to rent cars meant I nearly missed flight. Staff not happy when I mentioned sat nav did not work due to faulty connection, charged me in full and was quite rude. Will not use again. "

BOLOGNA, IT - Reviewed by ARCHIBALD - 15 September 2014

" Negatives: I was told the pick up point would be closed on our arrival at 2330 and so I arranged stay in a local hotel and pick up the car the following morning. It was open when I passed it on the evening of arrival and was able to pick up the car then. I was not informed that I had to check the car in at the mobile check in and I went to the hire office in the airport where I was told I had to return to the car park for check in. This caused me considerable delay and frustration. The 12 volt plug did not work and therefore I could not charge my sat nav which meant it was useless during my holiday. The car and car park was difficult to find on collection. The positives: Great little car, clean and well presented on pick up. Very reliable. "

" Good pricing, but I think the excess rate is very high and this could put people off. "

BOLOGNA, IT - Reviewed by GEOFFREY - 07 September 2014

" Car in good condition with a full tank. Staff were helpful and professional. "

" Everything that was advertised was exactly as on the website. We will definitely be using your service again and have already recommended you. "

BOLOGNA, IT - Reviewed by ANDREW - 04 September 2014

" I have rented many cars in italy from most major airports and have never experienced any problems and always received excellent service. Many thanks. "

" First time with Thrifty and very satisfied. "

BOLOGNA, IT - Reviewed by MICHAEL - 04 August 2014

" liked the e-mail reminder close to the date "

" got a nice free upgrade. as with most italian cars there was minor damage not recorded and we didn't see it till later as we took the car in a dark car park, hopefully won't be any comeback. Also insidedoor handle broke. i believe a mechanical problem in door so warranty issue but again waiting for assessment which will effect my review but was made very clear the process at the desk in a polite and courteous manner - no aggro. "

BOLOGNA, IT - Reviewed by DONNA - 22 July 2014

" Making the booking was fine. "

" Not a good experience at all. We had to wait at the Firefly desk for 30 mins before a rep showed up. She was very polite but honestly, 30 mins at the desk! On the return we had a similar experience. We wanted someone to look over the car so that we could be ensured that we'd not be charged (something like up to €1500) in case a scratch was found (we knew we had not marked the car) - but it took another 20-30 mins before the rep (same young lady) had time to accompany my husband the 5 mins walk back to the car to check it out and confirm all was well. Had it been Hertz or similar, someone would have met us at the car. Had we been in a hurry to catch our flight we'd have been in trouble. Will use mainstream car provider next time. :( "

BOLOGNA, IT - Reviewed by RICHARD - 05 July 2014

" Staff readily replaced first car which had defective lighter socket so no satnav. Would be useful to brief customers on where the car is located within a very large dark carpark, and routine for returning cars. "

" As above re car location. "

BOLOGNA, IT - Reviewed by KENNETH - 03 July 2014

" I have used Auto Europe a few times now and have not had a problem. The service provided seems efficient and economical. I have another booking arranged for September which indicates my satisfaction. "

" The car ordered was not available (Fiesta type) but we were "upgraded" to a Focus estate diesel at no extra cost. This was fine but the car was a little tired as it had done 83,000 kilometres, had a severe wheel wobble on the motorway and the rear wheel bearings were noisy. However it drove ok so I was not upset. I assume their cars are ex-Hertz hire cars as another customer believed too. "

BOLOGNA, IT - Reviewed by MICHAEL - 01 July 2014

" Booking process was easy and proces good but at the Aiport, the operation was subcontracted to Firefly, which was terrible (see below). "

" Inefficient and disorganised at the Airport. Staff were harrassed and demoralised and they had no credit card machine for processing deposits (it had to be done manually by phone and no authorisation code was noted on the booking form.) Despite being only 3rd in the queue, it took over an hour to take delivery of keys. There's no-one at the parking area to assist, bad signage to let you know where vehicles are parked and car in generally poor condition - no rear parcel shelf, and no spares available to replace it. Car was not what we had booked and not really equivalent - we had requested a high-chassis car for driving on white roads. Won't be using Firefly ever again. "

BOLOGNA, IT - Reviewed by GERALD - 20 May 2014

" Excellent car provider and excellent car - I can highly recommend yourselves and Maggiore. "

" Excellent and excellent car "

BOLOGNA, IT - Reviewed by ALEXANDER - 27 April 2014

" booking speed and rental options are very good. "

" the car quality provided was below expectations. the break pad change light came on on the second day. The clutch was very worn off. "

BOLOGNA, IT - Reviewed by PETER - 03 March 2014

" Good friendly service "

" Excellent service "

BOLOGNA, IT - Reviewed by JOHN - 18 February 2014

" All fine, no problems "

" The car felt safe and everything worked but it was definitely more of a rent-a-wreck cosmetically. I can see that Hertz use Firefly to get some more mileage and income from their older fleet and the cheaper rental rate reflects this to some extent but I think that vehicles of this genre hat have done over 100k km are probably really past it! "

BOLOGNA, IT - Reviewed by ANDREW - 23 January 2014

" I am very pleased with the service and prices, the website is excellent and explains everything clearly ,I also like the option to refine search and found It very useful. As a regular customer I welcome transparency in the car rental market. "

" I have not rented a car in Italy before , but found the car was o.k but of a lower standard when compared with Spain. I hired a Fiat Punto which had no central locking and had qite a lot of panel damage. On the plus side the staff were very helpful and friendly. "

BOLOGNA, IT - Reviewed by ROBERT - 29 December 2013

" Website very good and easy to use. Service faultless. "

" Service provided by Europcar is excellent and the quality of cars I have hired have always been very good "

BOLOGNA, IT - Reviewed by POH QUAI - 11 November 2013

" In general the value in comparison with other website is good "

" The experience with Firefly was fairly satisfactory. The lady at the desk was very pleasant. As usual the wait to check in takes a long time and there were many more damages on the car than what was stated which means a return to the check-in desk. "

BOLOGNA, IT - Reviewed by ANDREY - 08 November 2013

" Everything was great, but the price could be less. "

BOLOGNA, IT - Reviewed by JAN - 04 November 2013

" Very good and customer oriented "

" Always good,reliable and price competitive. "

BOLOGNA, IT - Reviewed by FAYE - 08 August 2013

" Made a couple of changes to the booking and the staff on the telephone were really brilliant. "

" The queue was significantly shorter than at other car hire places and the staff very friendly and efficient. The car was brilliant. "

BOLOGNA, IT - Reviewed by ANGUS - 05 August 2013

" Good pricing, excess cover could be improved - less conditions etc. "

" Car had leaking air conditionsing unit which was a known fault to the Maggiore before handing the car to us. Otherwise good service. "

BOLOGNA, IT - Reviewed by JULIET - 16 July 2013

" impossible to find car at Bologna airport firefly was ok but car parked in FILTHY carpark in a Hertz spot. Car had loads of scratches (which didnt bother us) "

" someone should tell you exactly were the carpark is to find the car. It was a long walk and not well signed and on our return the -1 floor of carpark was filthy dirty with rubbish in piles everywhere "

BOLOGNA, IT - Reviewed by PATRICK - 13 July 2013

" Try Firefly for service at Bologna and see what you think. "

" After doing paperwork we were sent off on our own to find hire car.Took us quite a while to find the correct area to look for car and no Firefly staff there.The car was not in the bay we were told so I had to go back and queue up to tell the one member of staff on duty.She had given me the wrong parking space number.Went back and eventually found the car but found there were scratches not shown on the paperwork and a cigarette burn on the drivers seat.Went back to rental desk and had to queue up again,they didn't have anyone to check the car so just wrote the things I found on the paperwork.Car was sluggish,clutch on last legs and handbrake didn't hold on slopes.Nobody to meet & check car on return,I insisted and then was done 45mins later "

BOLOGNA, IT - Reviewed by MARK - 04 July 2013

" Costomer service was excellent. The only thing that did not help and not sure if this was my fault the clarity of returning the vehicle was a little vague but got there in the end and will know for next time but all in all excellent service as long as I do not find any costs on my Visa bill. Many Thanks "

BOLOGNA, IT - Reviewed by WILLIAM - 22 June 2013

" Everything was arranged as booked "

" Efficient and helpful "

BOLOGNA, IT - Reviewed by ADAM - 21 June 2013

" Was very pleased withh all aspects . "

" Very helpful and nice clean car. Not having to refuel the car at the end makes life very much easier. "

BOLOGNA, IT - Reviewed by JAMES - 08 June 2013

" Excellent service "

" The whole experience was excellent. The only thing I would have preferred was that someone had signed the car back in, in the same condition that I took it out. No one checked the car & I left it in the car park. I took photo's of the car on my phone as no one from the company checked the car before I left & I handed the keys in, even to prove it was full of fuel. Otherwise all was very good. "

BOLOGNA, IT - Reviewed by ANNIE - 05 June 2013

" Good efficient service "

" Good service, friendly and courteous "

BOLOGNA, IT - Reviewed by FIONA - 02 June 2013

" I appreciated seeing who the hire company was before I went ahead with the car hire agreement. Auto Europe has always provided good service for us. "

" We were extremely put out that we were only told by the Goldcar rep. when we picked up that the car was rented fuel tank full, to be returned empty. This is a cheap scam to make money off renters. The full tank was charged (extra to rental) at €95 - much more than it would cost to fill the tank ourselves, then of course, it is impossible to return it completely empty. Would not use this company again. The rep. also tried very hard to sell us their over-priced extra insurance, despite being told we had an annual policy to cover. Please reconsider using this company. "

BOLOGNA, IT - Reviewed by ROBERT - 14 February 2013

" Smooth & efficient service "

" Poor location to collect and drop cars. Most other companies are much nearer to the terminal "

BOLOGNA, IT - Reviewed by JOSE - 26 June 2012