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BOSTON CAR HIRE REVIEWS
Car hire reviews in Boston
Boston, a city with a fascinating past and an increasingly-exciting present, is a must-visit destination for people exploring the New England region of North America. Attracting visitors from all over the world, its three-mile-long Freedom Trail comprises no less than sixteen of Boston's most important buildings and monuments, including the Old State House (site of the Boston Massacre) and Faneuil Hall, the so-called 'cradle of liberty'. After that, spend some time at the excellent Museum of Science, popular for its planetarium and rare exhibits such as the 65-million-year-old fossil discovered in Badland National Park, South Dakota. Boston is also home to one of America's top museums, the Museum of Fine Arts, which houses some fine Impressionist paintings, an unparalleled collection of treasures from Egypt, Asia and Persia, and hundreds of important works from ancient Greece and the Middle East. After feasting your eyes on all of that, you can enjoy a relaxing drive through Beacon Hill, one of the city's most traditional and inspiring neighbourhoods, before visiting the Museum of Afro-American History close by. The world-famous Harvard University is another place of immense interest for people visiting the area with a car hire in Boston due to its many on-site cultural attractions, most notably the Peabody Museum of Archeology and Ethnology, Mineralogical Museum, Museum of Comparative Zoology and the Botanical Museum. And once all the Boston city sightseeing is done, why not head down the freeway to New York City (aka The Big Apple) located approximately 200 miles south-east of the city.
Auto Europe is a well-established international travel company with almost 70 years of experience in the car rental industry. Our very competitive rates satisfy the needs of millions of customers every year who book with us for the added convenience of being able to pick up their vehicle at more than 28,000 locations in over 190 different destinations worldwide. The fact that we have long-lasting partnership agreements with all the world's top car hire suppliers means that we are able to offer the widest selection of car categories and locations, including downtown Boston and the city's Logan International Airport. For some extra peace of mind before confirming your reservation, we suggest that you take a look at the comments left by some of our many clients in the Boston car hire reviews section below.
AUTO EUROPE BOSTON, UNITED STATES Car Rental Reviews
Average Rating for Auto Europe Boston:
BOSTON, US - Reviewed by PATRICIA - 14 September 2025
" Everything went smoothly. "
" No problems encountered. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by CHRISTOPHER - 10 September 2025
" I alway use Auto Europe - website is easy to use and pricing is usually competitive "
" Vehicle and service was excellent. The child seat provided was not so good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by IAN - 09 September 2025
" Apart from the counter staff the trip was excellent and the vehicle mechanically sound. "
" Counter staff too slow and inefficient "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOSTON, US - Reviewed by CHRISTOPHER - 08 September 2025
" Quality vehicle with good service for pick up and drop off "
" Very Happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by IAN - 06 September 2025
" Very happy with the service "
" Very please with the service "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOSTON, US - Reviewed by IAN - 30 August 2025
" I was uncertain of how to leave the airport the lady at the desk patiently explained "
" We had rented a car from Philadelphia Airport the week before. Again Hertz staff answered questions if I was uncertain. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JULIEN - 25 August 2025
" The most impressive part was when I called auto-europe for some advice when booking (about taking the car to Canada). The agent on the phone was extremely well informed and helpful and I felt she was very much 'on my side'. "
" The experience was very good overall. But I believe I was overcharged 'extras' at the end, amounting to 30% of the overall costs. This was not broken down or explained, and there was no simple way to challenge it or get an explanation. When everything else went so well it's a shame to end on that note. It would be better to add a link with the final e-receipt enabling queries to be answered easily. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by MATHEW - 21 August 2025
" Great, although Boston toll options were confusing. "
" Very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JASON - 14 August 2025
" Always good deals with top brands and no fuss with the insurance package "
" The whole process was easy and quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by AARON - 14 August 2025
" Fantastic offers from Autoeurope and Sixt were fantastic. "
" Staff were fantastic and the quality of the car was excellent. Only slight negative was the time taken to check in and collect the car. Should have had more staff in attendance but a very minor point and only took approx 10mins longer than it should have. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by SIMON - 31 July 2025
" Very pleased. I will use you guys again! "
" Easy to book, easy to collect the vehile, charming lady on the desk. Easy to return too. 100% recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by KENNETH - 22 July 2025
" Very pleased "
" 1st car broke down but Budget handled it very well and we were back on road with new car after approx 2 hours. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BOSTON, US - Reviewed by YARON - 20 July 2025
" Bery good "
" Very good firm ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by ROBERT - 17 July 2025
" Great experience using autoeurope "
" Good car overall but some of the staff were quite rude when picking up the car. However one man was very helpful when he saw me looking confused looking for a car. "
Value for Money: 9 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BOSTON, US - Reviewed by GRAHAM - 08 July 2025
" Will definitely recommend to friends and family "
" Great service from all staff. Lovely car in great condition. Brilliant experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by PAUL - 07 July 2025
" Good comfortable car "
" Quick and efficient check in and out, counter was not busy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JOSEPH - 22 June 2025
" I have used auto Europe many times and will do so in the future.always competitively priced and website is very user friendly. "
" Full marks to thrifty.staff were great,no pressure to upgrade.would use again without hesitation. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by ALENA - 12 June 2025
" Great experience overall "
" Happy with the services provided. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BOSTON, US - Reviewed by FERNANDO - 04 June 2025
" Experience was good, hidden costs not so good "
" Experience was good, hidden costs not so good. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by SIMON - 29 May 2025
" Messaged AE about this but no response which is poor. Have used you multiple times but will check others in the future which I haven't been doing "
" Over an hour in the queue and then an awful car which was then taken by someone else and given a Nissan Rogue which was in awful condition inside and out. Dirty, loads of scratches and a big dint in the bonnet but take it or leave it as nothing else. Pretty shocking really "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 3
BOSTON, US - Reviewed by CHRIS - 20 May 2025
" Good to work with "
" Very efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by MICHAEL - 15 May 2025
" Prompt and professional service at counter and at car pickup location. Efficient drop off process which saves time! "
" Great and efficient customer service by friendly staff! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by NEIL - 08 May 2025
" Auto Europe intro'd me to a shocking Thrifty experience - you guys have to take some blame. "
" Shocking. Queued for over an hour at the desk. There were far too few counter staff for all the bookings they had at that time. The actual car pick up was chaos. It took another 30 minutes to be given the right car and actually exit the car park. Even the staff admitted that they were totally overwhelmed. The fuel tank was only 3/4 full. Stupidly I forgot to check in the general craziness. before handing the car back I refuelled to a full tank (at the airport). Now looking at the final bill Thrifty have charged for a fuel top up. So the summary is - incompetent, timewasting and deceitful. A truly dreadful experience. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 8
BOSTON, US - Reviewed by WILLIAM - 30 April 2025
" Lack of interest by staff in checking status of car when collecting left me concerned. I took a video of damage. Checking in at end was horrible, aggressively-handled and rushed. "
" The drop off was aggressive, badly handled and made me feel pushed and not appreciated as a customer "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
BOSTON, US - Reviewed by SHANNON - 25 April 2025
" Auto Europe were appalling when trying to organise a new car/refund etc! Our flight was delayed then we were sent to CLT instead of Boston. Tried out of hours customer service to change to pick car up in Charlotte and couldn't get through to anyone!! Had to rent another car independently! When finally got to speak with someone at Auto Europe regarding a refund of some sort as the cancellation was out of our hands- we were told sorry, not our problem! Shocking!! "
" Alamo was not the issue as we never picked up our car due to delays and cancellations "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BOSTON, US - Reviewed by JASON - 16 April 2025
" The price is always competitive and the included insurance deals are a must when renting in places like the ISA "
" My car was new, which was lovely and was possibly a class above that which I had booked. This is a pleasant change from booking what you assume is a certain car only ro.find they don't even have them. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by IAIN - 14 April 2025
" c "
" b "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BOSTON, US - Reviewed by JONATHAN - 12 April 2025
" Reasonable price, good quality car and service, good value for money. "
" The person at the check-in desk was professional and friendly. I especially appreciated the fact that he did not aggressively try to upsell me, which always puts me off using that company again. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by IAN - 05 March 2025
" Just how to avoid Toll charges? "
" Only concern is Tolls and responders Traveling out of State, Vermont has few tolls so $10/day is excessive.. Back in Boston some tolls are responder only. Disturbing 6 months later to get a request for payment, and more difficult is how does one actually pay it. To clear the debt "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by NEIL - 18 February 2025
" The booking procedure was straightforward and competatively priced. Due to the season we were due to visit the north east of USA, it seemed reasonable to try and establish the options of vehicle with AWD capability. Although I enquired, AE were not as totally helpful as I might have anticipated, effectively explaining it was Alamo's responsibility. My question is, should I just book directly with Alamo in future? Thanks! "
" The staff at Boston were highly impressive in their welcome and service. One car had a problem and they quickly resolved the issue with offering an alternative model. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by GRAHAM - 04 February 2025
" Efficient, friendly staff. Car was ready for us on collection. Boston Logan Airport a nightmare to navigate but signage is good "
" Very helpful, friendly staff. Car suitable for our journey "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by MICHAEL - 29 January 2025
" Staff extremely friendly and professional. They were very efficient and had me on the road in no time. It was incredible and I look forward to renting again from Sixt in the future! "
" From start to finish this was a first class experience. Staff were proficient and friendly at the check in desk and at the vehicle pick up point. The entire experience took only 15 minutes until I was on the road. First rate!!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by CAVAN - 18 January 2025
" Need more staff at the rental "
" Waited hours in the queue no staff "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
BOSTON, US - Reviewed by LYNDA - 02 January 2025
" There was the usual amount of attempted upselling. Not too forcefully done. The actual KIA car was a poor drive with visibility & perception of other vehicles on the road issues. Would prefer a different model of vehicle. "
" Generally very good at Logan. Car is not one I would choose again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOSTON, US - Reviewed by MARK - 04 December 2024
" see above comment "
" I pre-booked an electric vehicle. They had none and gave me a petrol vehicle instead. Last year i booked a petrol vehicle and they had none, gave me an E vehicle instead. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JAMES - 27 November 2024
" Overall we were dissatisfied with the condition of the car as it was very abused and we didn't have any other choice of vehicle. Also not the car size we asked for! We were charged 50 dollars for fuel after we returned the car even though it was full and had to spend time getting a refund! "
" The car was dented and scratched all over. Smelled of cigarette smoke. Had done 60,000 miles. Trouble with refueling as something was wrong with the fuel tank. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 2
BOSTON, US - Reviewed by OLIVER - 05 November 2024
" Dreadful- avoid like the plague "
" Very poor experience at Boston airport, slow and rude. But I am astonished to find an email following the drop off that my licence plate was loose, odometer had an issue and they're looking to use my insurance to cover it. Absolute scam! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BOSTON, US - Reviewed by STEPHEN - 03 November 2024
" Booking with Auto Europe and Alamo gave the best cover at the best price. I hired the car for 6 weeks which required a recontract after 4 weeks but this was handled smoothly. "
" Very friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by ALISON - 03 November 2024
" Old car which needed a service!! Quick service at the counter, but drop off experience - no one to speak to and never heard anything back since. "
" The car had done 65,000 miles and had obviously not been serviced for a while. The oil tank was nearly empty and i needed to buy oil and top up the tank. On the last night a light came on for the exhaust system. I looked in the book and it said needed attention at a VW garage. We had 80miles to drive to the airport and i was worried about breaking down/damaging the car. We had planned to spend the day in Sandwich and Plymouth to visit the rock etc, so didn't do this as just wanted to get the car back. Dropping off was quick but we just parked the car in a line and told to take a photo of full fuel tank etc. No one to speak to about the car and explain issues (we also think someone tried to crowbar open the boot during our hire). We were told we would receive an email confirming drop off and off hiring, but have not heard anything since! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 6
BOSTON, US - Reviewed by KIM LEE - 31 October 2024
" I always rent my car from Auto Europe, because I always truted your car rental company. As I stated before, I thought I bought premium coverage with Auto Europe Car Rent, but this time, the Dollars counter staff told me that I didn't buy it, just regular coverage. When I was trying to show him my rental agreement, he waved his hand and told me that I was not covered by the Premium coverage, not even wanted to look at my agreement, insisted that I'm not cover under premium coverage. All these years, every time I rent car from Auto Europe, I always bought Premium Coverage because I know how important it's to have adequate insurance cover, and Auto Europe never disappoint me, but this time I was let down by Auto Europe or thecounter staff at Dollars not telling the truth. "
" We're pressured and frightened into taking extra premium insurance, to me which I thought unnecessary. I thought I bought premium coverage when I rented the car from Auto Europe each time, but the counter staff insisted that I only bought the regular coverage, which did not cover collision and damages, and others, so I had to buy their premium coverage. To me, either Dollars rental staff is not honest or Auto Europe did not cover me with the premium coverage. Especially we just landed and went to the car rental counter, my friend new to USA, and as the other driver, was worried, so we ended up paying extra daily payment for Premium coverage. We will never rent Dollars car anymore, with such staff working in their company. He wasn't even friendly and helpful, no smile until we bought the insurance. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JASON - 29 October 2024
" Auto Europe is always reliable. It's a shame they don't have more clout with the rental companies "
" I was charged $50 just for the toll into and out of the airport. I rent here often and have never before experienced such ludicrously inflated charges. It should be illegal. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
BOSTON, US - Reviewed by CHRISTOPHER - 27 October 2024
" Really impressed with customer service at both pick up and drop off. Everything explained really clearly - more so than with other companies we have used. Prices were very competitive and condition of car was good. Especially pleased at drop off as we here driven to airport terminal - this made a big difference with two autistic teenagers in tow. Would definitely use again. "
" Really impressed with customer service at both pick up and drop off. Everything explained really clearly - more so than with other companies we have used. Prices were very competitive and condition of car was good. Especially pleased at drop off as we here driven to airport terminal - this made a big difference with two autistic teenagers in tow. Would definitely use again. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOSTON, US - Reviewed by SHARON - 26 October 2024
" Easy to book and lots of information. "
" Needed someone to explain a few things to me on collection but managed okay. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BOSTON, US - Reviewed by DARREN - 26 October 2024
" Read the above "
" We have been overcharged for our hire and have been trying to contact the hire company but keep getting absolutely nowhere Avoid this company at all costs "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 9
BOSTON, US - Reviewed by JANE - 25 October 2024
" AutoEurope has saved me a fortune over the years, without any problems. I will continue to use them. "
" Generally good, except the counter staff entered my email incorrectly and it has proved very hard to get it corrected. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by PAUL - 23 October 2024
" Easy pickup and drop off "
" Easy to book. Unusual request for two utility bills to be provided on pickup. When showing at checkin the staff did not understand why. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by CHRIS - 22 October 2024
" Got a really good deal. "
" Everything was very smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by NICK - 22 October 2024
" Very good throughout; helped take the stress out of it. Excellent value for money and a great service. Many thanks. "
" Very efficient and helpful service on pick-up provided by Paula. Very slick process on drop-off v "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JASON - 20 October 2024
" Auto Europe is always reliable, it's a shame.the same cannot.be said for the rental companies "
" The car had a cracked windscreen which I hadn't noticed initially. No one from dollar ever checks over the car. I returned to Pvd (which was on the way) within the hour of picking it up instead of driving back to Boston. I was threatened with charges for the windscreen but ultimately given a replacement car with a new amended agreement. Upon returning the replacement vehicle to Boston within the agreed time on my new agreement I have been charged $70 for an extra day without notice or consent. I am disgusted by Dollar and their treatment of customers. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 4
BOSTON, US - Reviewed by DAVID - 14 October 2024
" Good value, but is that at the expense of good service from the hire company? "
" There was no vehicle available at our booked collection time, so we had to wait for a vehicle to be returned. We had to go back to our hotel to collect our bags then back to Hertz in the city centre. We left two hours late with a long drive ahead. What's the point in booking a collection time? "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOSTON, US - Reviewed by HARMINDER - 13 October 2024
" Auto Europe are tainted by the service provided by their business partner Dollar who were not ready for our arrival despite our early booking. They had no idea how to provide the correct car in a timely fashion and just kept offering the wrong class of car. After an hour of waiting they were relying on us accepting a car out of frustration. "
" Counter staff prolonging pick-up by trying to sell inappropriate add ons. Had to wait over an hour at pick-up point as no car available for our vehicle class. Car provided was filthy and had not been cleaned but we had to take due to our schedule. Not vacuumed, seats dirty, steering wheel, touch screen, buttons and dials all dirty and which we had to clean ourselves. Luggage compartment full of grit and dirt. Windscreen wipers worn out so could clear screen effectively and oil change indicator came on after just one day. Brakes very spongy and tracking was out. A terrible experience given the money we paid and the potentially dangerous vehicle we were provided. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BOSTON, US - Reviewed by JOHN - 10 October 2024
" Very pleased with the whole collection and return processes. The car provided more than met our expectations. "
" All went smoothly and a great car was provided "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by STUART - 09 October 2024
" You will see from my account activity I have hired many vehicles, generally without issue. However, this rental was problematic and I am looking for full reimbursement, along with a complimentary voucher towards the next rental as a loyal customer. AE response will determine the true value of customer loyalty and continued business. "
" Car had covered @40,000 miles unusually high mileage in my experience. Car fob battery indicated as low on warning system. The tyre depths on the vehicle were low and 3 were illegal! the other was amber. Photos taken before I wasted 1/2 a day sorting out replacements and oewd>$1,000!! The weather was appalling on arrival, bald tyres whilst driving in poor very wet motorway conditions is totally unacceptable. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 1
BOSTON, US - Reviewed by GRAHAM - 07 October 2024
" Car could have been serviced better "
" car had a fault the electrical incar system was faulty or needed resetting ( I did not no how to solve issue) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOSTON, US - Reviewed by MARK - 03 October 2024
" See comments above about availability of type of car booked. The car we ended up with had significant scuffing to rear bumper. In car Sat Nav should be standard on most cars "
" Booked for an SUV but system at Boston airport was to 'pick any car from a given section' .... which meant that was what others had done even if they had booked a saloon so no SUVs available to take when we arrived. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
BOSTON, US - Reviewed by MARK - 28 September 2024
" All good thanks "
" All good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BOSTON, US - Reviewed by JOHN - 28 September 2024
" Generally it was very good. The signposting to reach Logan car rentals was fine and picking up the car was fairly straightforward. The car itself was OK but had a few scratches. Staff were friendly and efficient. "
" See below. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BOSTON, US - Reviewed by NICK - 26 September 2024
" AutoEurope provided a great price, and everything worked out very well. Always slightly nervous about whether credit cards will process correctly overseas (eg they don't work at gas station pumps, only in-store) - but all went well. "
" Excellent. Fast check-in, and the paperwork process was not too onerous. They always try to sell expensive extras (GPS, Breakdown insurance, etc), but nothing too heavy. Great vehicle. I always take some photos of the scratch marks that are not shown on condition report, but no problems on return. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by DOUGLAS - 26 September 2024
" Easy to book and apart from our bad experience with the counter agent all was good. "
" Not a good experience at the check-in desk think we got the agent on a bad day and found him to be very impatient and curt, aside from that everything went well. Impressed with the car, Toyota Rav4, which was spacious comfortable and easy to drive and the drop off couldn't have been simpler. "
Value for Money: 9 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JASON - 21 September 2024
" Auto Europe is reliable and. Consistent with reasonable pricing most of the time "
" Mostly good, a few of the Garage staff are quite unnecessarily rude "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOSTON, US - Reviewed by STEPHEN - 20 September 2024
" All good "
" Only downside was the long line at the Alamo counter. Otherwise all good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by STEPHEN - 17 September 2024
" Great service. Had to re adjust travel plans and was done with no hassle. Service team very helpful "
" No issues whatsoever. Great service from start to finish, will definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by SUSAN - 16 September 2024
" Overall a lovely car. Just a blip with the collection and the parking sensors "
" We weren't initially offered the car we booked (convertible mustang) once at the collection parking lot. We were offered a non-convertible mustang or a 2 seater convertible MG. The MG was much smaller so no way our cases would fit plus it was not on par value wise. The non-convertible was a lovely car but not as expected. We were offered to choose a different vehicle type, ie a Jeep or similar but this was far apart from what we reserved. Whilst wr appreciate the booking always states 'or similar' we didn't feel similarities had been met to that point. Once a manager became involved, a mustang convertible was found. The car was great apart from one key fault. The parking sensors did not work. However, we managed without "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOSTON, US - Reviewed by STEVEN - 14 September 2024
" Zero excess still a big factor. Easy booking, competitive rates. Sat nav should be standard on most cars for safety, not a cash cow for rental companys. "
" Booked a Premier car but at counter was told that if I wanted sat nav I would have to upgrade to Luxury car at $100 A DAY !! Sat nav should be standard kit on most cars nowadays for safety if no other reason. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BOSTON, US - Reviewed by BRIAN - 09 September 2024
" Auto Europe is a trusted brand. "
" There was a delay of 1.5 hours in receiving my car, as that car type was not available. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by CHRISTOPHER - 27 August 2024
" safe, easy and well done! "
" great experience. slight confusion about second driver at pick up - but the guys at the desk downstairs sorted it - "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by TIM - 16 August 2024
" Excellent apart from delays in picking up the car "
" Only problem was pick-up, 45 mins queue at the desk and then 40 min wait for car. Otherwise excellent "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by STEPHEN - 03 August 2024
" Easy to book. Good prices. Flexible for cancelling. "
" Very quick to pickup at Boston airport. No hard selling of upgrades for insurance, toll pass, fuel etc. The Returns queue was very busy and I was close to exceeding my time, but I got someone to close out my account just in time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BOSTON, US - Reviewed by ANDREW - 31 July 2024
" Decent experience but don't like been ripped off "
" Cost me another £411.70 for some reason on top of the £571.80. We paid to auto Europe didn't expect all that extra. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 8
BOSTON, US - Reviewed by ANTHONY - 30 July 2024
" Really happy with autoeurope.... The assistance we received over the phone was great. Thank you. "
" We had a very unpleasant experience with Dollar at Logan Airport. We travelled without an actual credit card which we accept was our error and understood that it was going to mean picking up our rental car was unlikely. However, the member of staff at the counter was incredibly aggressive when we explained the problem and I would like to stress we were calm and polite at all times. We knew the problem was unlikely to be resolved but his manner was very unpleasant and unhelpful. We went to alternative rental car desks to see if there were other options and they were much more understanding and helpful and in the end suggested a solution which we used. I would like to stress that the AutoEurope phone line was great...understanding and helpful which was just what we needed. Dollar were appalling however. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
BOSTON, US - Reviewed by BRIAN - 29 July 2024
" Will definitely use auto Europe again made the process very easy. "
" The car I was provided with was dirty, had numerous bumps and scrapes all over it. The marks on the windshield would not wash off which made it difficult with sun reflecting off. Also seemed quite an old car. Fuel economy was good. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
BOSTON, US - Reviewed by IAIN - 28 July 2024
" No issues with auto Europe, excellent service "
" Car was old and not the cleanest. Given it was full size we struggled to get 3 suitcase in the trunk. We were upsold a tolls package but did not find any toll roads around Boston. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BOSTON, US - Reviewed by ANDREW - 10 July 2024
" Good proce and coverage "
" Happy with the app "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JOHN - 03 July 2024
" Very good deal "
" Efficient, friendly and good value "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JACK - 03 July 2024
" Friendly and efficient service. The vehicle was almost new and a step up from what we expected. Great courtesy transfer from the drop off location to our terminal by an extremely helpful driver "
" The pick up and drop off were efficient, friendly and stress free. The courtesy drop off to our terminal was an unexpected bonus. My only small complaint would be the cost of the electronic Toll Transponder which cost an additional £149.90 plus taxes. As we didn't use many tolls it was an added expense we could have done without. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOSTON, US - Reviewed by RAYMOND - 26 June 2024
" The car had almost 50,000 miles use and whilst I did not experience any issues this more milage than I typically feel comfortable with. "
" It was fairly easy although as always I ended up paying for things it did not recall asking for. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BOSTON, US - Reviewed by RAWINDAR - 18 June 2024
" We were pleased that Auto Europe offered us a complete NO EXCESS package which also included Breakdown cover. The breakdown cover was extra but it was far cheaper to get it through Auto Europe then at the counters. "
" We frequently use Alamo for our car rental when we travel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by KEITH - 14 June 2024
" Given a car bigger than I had ordered, very happy. Good service all round "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JOHN - 14 June 2024
" As above ,no problems at all , a little vague on whether we would be charged for toll roads but that's about it. "
" Very smooth ,no problems at all ,car was a 4x4 with latest sat nav it came in very handy around Boston and the other places we visited , could not fault the service we got from Alamo. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by DAVID - 12 June 2024
" Easy to use. Good pricing. "
" No fuss. Easy collection and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by PETER - 11 June 2024
" Good company, but watch your prices as they are creeping up....I know it's fashionable to charge your loyal customers considerably more than you need to, but they will realise as I did and book elsewhere....don't charge more just because you can! "
" Good, if not a little long winded checking in as the manager at Boston Airport asked me to use the automative check in (which was a lot slower than going to the counter, of which you did not have enough staff, considering it was Memorial Weekend. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BOSTON, US - Reviewed by MARK - 31 May 2024
" Excellent car and experience. "
" Excellent brand new vehicle. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by RYAN - 20 May 2024
" Auto Europe was fine as a comparison tool, did the job well. Thrifty seem like they try and give you the best deal on initial comparison but once they've added on all the extras they deem 'necessary' it doesn't work out any cheaper, and the service by Thrifty compared to the other car rentals at Logan Airport was significantly inferior. We were in a queue for ages with multiple dissatisfied customers - it seemed a bit of a shambles "
" Had a load of additional options added onto our rental with little to no explanation that basically made this equally, if not more, expensive as other hires but with much less efficient staff. We were sold a toll pass as we were told this was necessary (this cost $75 for a week) whereas we could have just paid $1 per toll road in cash totalling around $20 in total, but the counter staff neglected to tell us this - they just seemed intent on adding as much money onto our rental as possible - seemed very exploitative "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BOSTON, US - Reviewed by MICHAEL - 17 May 2024
" Hassle free experience. I use this service several times each year in travels to the States. Great set up! "
" Great experience from start to finish. No issues at the counter, car pickup or car turn in. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by DESSISLAVA - 07 May 2024
" Good prices and clear comparison "
" Overall it was a good experience except for the following: - We could not get a car that had an actual boot (all of our luggage was on display on the back and there was no cover to conceal it), which was very annoying. The associate who pointed out the car for us couldn't care less. - There are trackers on the car, which tell the company where you go, how much you fuel, etc. On one hand, this means easy returns (no need to check anything since they already have this information). On the other hand, I would consider it a significant privacy intrusion, especially since we had no opportunity to decline this. I would definitely NOT choose this next time. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BOSTON, US - Reviewed by JASON - 05 May 2024
" Always good deals with Auto Europe "
" 1st car was a junker, either wheel bearing gone or bent axle. Had to call them and swap it out at another location (at my own expense) replacement vehicle from Providence Airport was great. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
BOSTON, US - Reviewed by MICHAEL - 03 April 2024
" I have used Auto Europe many times and never had any issues. Great value for money and great service. A shame that Dollar didn't live up to the reputation. "
" After checking in at the service desk to pick up my car, I had to wait nearly 2 hours for the vehicle to be delivered due to 'staff shortages'. The vehicle I eventually received was not cleaned, large stain on back seat and dirt all over trunk. Very poor impression. Drop off was unattended. I just left the car as directed and am still waiting for a receipt 3 days later. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 5
BOSTON, US - Reviewed by PHANI KUMAR SUNDARRAM - 28 February 2024
" The insurance part is tricky. They do not tell online that having an electric car means 5 hours of charging at station, which makes it inconvenient. "
" The services desk was rigid about doing a credit check. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 6
BOSTON, US - Reviewed by STUART - 13 February 2024
" Worked well. Glad I was able to get a single price easily for multiple drivers, full tank of fuel and all necessary insurances. "
" Almost everything went OK. However, the automated toll options needed to be explained. Nothing was said to me at the airport counter. When I queried following pick-up in the garage, what I was told made no sense to me, despite several attempts to clarify. There was nothing to explain what the options were, which roads in Boston were affected, etc. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOSTON, US - Reviewed by MOLLY - 21 December 2023
" Autoeurope experience was fine. Customer support were available and helpful. "
" Thrifty missold me a very expensive toll pass which it turned out I did not need. I was misinformed about how to pay for tolls, the man at the counter led me to beleive that it is very difficult for me to pay for tolls by myself and that I would be fined $10 per day for a late payment (which would come to hundreds of dollars). "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BOSTON, US - Reviewed by PHANI KUMAR SUNDARRAM - 29 November 2023
" Don't buy insuance wih auto Europe "
" I had to buy Insurane with AVIS seperately. The said the insuranCE PURCHASED THROUGH THIRD PARTY DOES NOT COVER FULLY "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JONATHAN - 20 November 2023
" auto europe has always been good "
" tried to charge me 2 days worth of extras for a one day rental on collection as i was 20 ins early. the cars were mall pretty battered and tired. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BOSTON, US - Reviewed by MELVIN - 19 November 2023
" Excellent "
" Excellent service. No pressure to purchase extras when picking up the car, unlike at a previous experience with another firm at Boston. We were given a free upgrade which suited us very nicely. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by MICHAEL - 13 November 2023
" As always, Alamo give exceptional service. "
" As always, Alamo give exceptional service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by KEVIN - 10 November 2023
" Auto Europe were fine, voucher worked and communication was good just a shame that Alamo did not provide the quality they should have. "
" First time I have been disappointed with Alamo. No choice of car, just the Toyota Highlander which was very basic: no powered tailgate, wing mirrors or heated seats. Windscreen was filthy, interior was shabby and grubby. Wipers did not clear offside part of screen. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BOSTON, US - Reviewed by DAVID - 10 November 2023
" Only one real complaint about the car hire. The drop off location in Stamford noted on the Auto Europe document was stated as the Mariott hotel 197 North State Street, which I eventually found. The commissionaire informed me that Budget was no longer at the hotel premises but had moved some 2-3 years before! Your records should be updated and because of this diversion it caused us to miss our train connection leading to additional expense. So while i have no problem with Budget I do have a problem with Auto Europe. No doubt this will not be looked at or responded to by you so I wonder why I am bothering to complete this form! "
" no problem. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BOSTON, US - Reviewed by BRENDA - 30 October 2023
" Auto europe very good "
" queued at the desk, then queued again waiting to be actually given a car "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BOSTON, US - Reviewed by BASSIANO - 21 October 2023
" This time the rental experience was good. "
" Everything went smoothly "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOSTON, US - Reviewed by TERENCE - 16 October 2023
" I've said it all at para 3 "
" Good car, good value, no problems on the road and efficient staff, this is what car rental should be like. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by PAUL - 29 September 2023
" Because Dollar were not responding, I contacted Auto Europe for help. I was told it was between me and Dollar and nothing to do with you, but 'I should contact you if I needed any help'!! So I replied and said I needed help, but nobody ever came back to me. "
" On collection, promised "manager's special", top of the range 'Q4' (no idea what that meant) with 'GPS, Apple car play, Android auto, everything'. Collected the car and it's basic. No sat nav. Plugging the phone in does nothing, so couldn't use Android maps. Guy handing out the cars doesn't care. Queue back at the counter is 5 deep, 3 of whom are there because of problems with the car. After 10 minutes, gave up and made do. A few days into the hire, became concerned about the inclusive toll package and if we needed to do anything to make sure it was working, so contacted Dollar with questions. Their response was nonsense and when I replied for clarification I heard nothing more from them. Turns out the toll issue was fine, but I had two weeks of stress worrying we were racking up massive charges. Also not convinced we weren't lied to about the toll charges (we were told we'd be charged $10 per toll on top of the toll, but a sign said $10 per day). "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
BOSTON, US - Reviewed by DAVID - 27 September 2023
" good value. "
" Rude staff at Dollar Boston Logan. I was told to take a lower spec small car. I refused to do so then was told nothing they could do. I insisted then eventually was given a Toyota Corolla. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BOSTON, US - Reviewed by JOHN - 21 September 2023
" Have complained about being charged for extra driver and happy with the treatment of my complaint "
" Big queue at counter, was charged for extra drivers despite voucher showing extra drivers included, allocation of vehicle was handled well "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by ALAN - 04 September 2023
" Good service "
" No issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by ROGER - 23 August 2023
" very disapointing "
" There was a queue of about 80 customers waiting at the Thrifty desk when we arrived and it took them nearly 3 hours to reach us. Most other desks were almost clear. That was wholly unacceptable when clearly most were prebooked and hence the copmany musyt have known what was coming. Further, the day before we were due to return the car from Cape Cod to Boston, the steering/ignition on the car irretrievably jammed. Thrifty were unable to either fix it ot provide another car in time and no public transport was available at short notice. I had to book a taxi to get us there in time for our flight at a cost of $245 plus tip. I willbe claimig this back from Thrifty. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 6
BOSTON, US - Reviewed by FERNANDO - 23 August 2023
" Easy to see what car you were choosing and easy to book. "
" The car is just what I ordered, the counter staff service was poor. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BOSTON, US - Reviewed by BRIAN - 14 August 2023
" Would have been better to have Dollar staff on hand when I dropped off to assure me the car was checked in. "
" Car was not what I had booked. A very small Ford mini SUV with nr room for luggage in the boot: no boot at all really. Poor gas mileage for such a small vehicle. Beyond that while the counter staff inside were very helpful and clear, the man staffing the booth in the garage was unhelpful, never told me a thing about the controls on the car etc. I think that you are likely got get accidents with people coming out of the rental depot unfamiliar with cars, and this will be Dollar's fault. Finally, construction at Logan meant very treacherous driving the fist hour just to get out of airport and the same returning the car. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BOSTON, US - Reviewed by TIMOTHY - 07 August 2023
" My only alternative would have been to abandon undriveable car on roadside of unlit road, at 8pm, potentially causing more serious accident / injury to other road users. "
" Tire blowout on 1 August. Budget Emergency Roadside Assistance refused to locate car so claimed they could not help me, despite me giving directions from nearest I95 junction, road name, zip code and nearest town (I could identify location on google maps immediately). Had to arrange towing and repair myself with local garage, thanks to extremely helpful passer-by. Now Budget are refusing to refund my costs. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 9
BOSTON, US - Reviewed by RUSSELL - 01 August 2023
" car was good, fuel economy impressive. Not much paper work but otherwise efficient and friendly. "
" Friendly and efficient. Returning the car was simple "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOSTON, US - Reviewed by NEIL - 30 July 2023
" AutoEurope is great but I will never use Dollar again "
" The most dreadful experience renting a car ever. We had to wait 2 hours in a boiling hot car park for a car. After about an hour they said they didn't have our class (we have 4 kids and 6 bags for the 6 of us) and would we like to pay $150 a day more for a car or wait until they get our full size SUV ? In the end we had to take a car smaller than than the advertised car and squeeze the children and luggage into the car. To make matters even worse they also charged us £360 of extras we did sign up for including insurances we already have and the fuel option even though we had full to full and brought it back full. We are still waiting to get this sorted. This is totally fraudulent and if I don't have the money back on my card by the time I get back to the uk tomorrow and will report it as fraud to Amex. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BOSTON, US - Reviewed by ANTHONY - 19 July 2023
" Good choice of hire companies "
" Quick and Efficient check in "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOSTON, US - Reviewed by COLIN - 14 July 2023
" Such poor customer service while waiting hours in a queue to pick up the car! Not the right way to treat customers. "
" Had to wait over 2 hours to pick up car! Mentioned key fob battery needed replacement and they couldn't care less. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
BOSTON, US - Reviewed by JOSEPH - 11 July 2023
" Auto Europe great as always - exceptional value and really helpful when you contact them, just really poor with the rental company in Boston "
" Took 4 hours to collect the car - utter chaos, under staffed and no organisation whatsoever, will actively avoid using thrifty again "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BOSTON, US - Reviewed by GEOFFREY - 10 July 2023
" Dropping the car off at Boston airport was a nightmare and very stressful, and I also had the worry about the toll roads because I wasnt informed about toll roads and payments. I think as a British driver I should have been made aware of the toll system, or if the car was fitted with a transponder. "
" Picked up the car and all seemed ok but when I got to the car I noticed wheel damage and plastic trim on the front hanging off, also the back of the car on the drivers side had a dent in the body work, told staff in the garage and they were not bothered and just told me to take a picture, I took a movie of the whole of the car just to prove that damage was already there. tried to go back to the desk but there was lots of people in the line. On my trip I noticed toll equpment on the roads, I was'nt made awear of this I should have because this is my first time renting a car in the USA but nobody mensioned it. When I dropped off the car I was suppose to refill the fuel tank, but on the day in Boston the police had blocked the roads and I was unable to refill the car, it only had a quarter of a tank left, made it back to the Budget drop off running late because of all the traffic jams, explained to the drop off girl and she said because of the traffic no problem and asked a member of staff to drive us to terminal E so we could catch our flight to London. I hope that I don't get fines because of situation out of my control. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 6
BOSTON, US - Reviewed by ALAN - 10 July 2023
" I've always found Auto Europe easy to use, great customer service when needed and have been a customer for many years. Highly recommend the site! "
" Pick up experience was poor! Waited for 20 mins for bus from terminal and that had to queue for 50 mins to collect car, longest in the car rental building. You would assume given Dollar knew that they had that many arrivals coming in the would staff for it correctly, 2 people (occasionally with a third member helping) isn't enough. Staff were friendly but after a long haul flight that amount of waiting time was totally unacceptable. Drop off was excellent and car was relatively new and in good condition so that was a plus point. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JOHN - 29 June 2023
" dont explain hidden random costs "
" got another invoice from them similar in value to the one I paid auto Europe with a totally meaningless invoice that explains nothing "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BOSTON, US - Reviewed by GARY - 19 June 2023
" Auto Europe communication and pricing was fine. "
" I reserved and paid for a convertible mustang which they confirmed at the counter. When I went out to the parking lot, they didn't have any, and offered me a Chrysler 300. Are you joking? After waiting 1/2 hour, they came up with a mustang. The rear windows wouldn't close without pulling them up by hand and the front wheels vibrated at 60 mph. My teeth were rattled by the time I dropped it off. Car had 35,000 miles on it and was well used. "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
BOSTON, US - Reviewed by GEORGE - 17 June 2023
" Good service "
" Great service and price "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
BOSTON, US - Reviewed by JOHN - 13 June 2023
" I always use Auto Europe, I like their system and they have always given e good service "
" I booked a luxury car but they did not have any so I waited for 35 mins till they brought one, having loaded up I was not allowed to drive through the gate because the plate was illegal, I was given an SUV but that also was illegal so another SUV, I dislike SUVs, The whole process took one and a half hours "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BOSTON, US - Reviewed by ANTHONY - 10 June 2023
" Have used them before and usually provide what is needed "
" Had a wait of 2 hours when picking up car. No one there to check car in - then took £20 off credit card with no explanation "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 8
BOSTON, US - Reviewed by CHRISTOPHER - 21 May 2023
" Not impressed with collection of vehicle at all - time it took, plus the debacle of getting the right car and bring made you feel we were going something wrong plus the ridiculous amount of time it took! "
" To collect car took over an hr extremely slow service Then allocated wrong car - some sort of problem with the paperwork and we're made to feel we were stealing a car. Moved into another and supposedly correct vehicle only to be turned away at the gate again as the was still incorrect- took over an hr for us to leave with a vehicle!!! "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 6
BOSTON, US - Reviewed by WILLIAM - 05 May 2023
" Outstanding staff from start to finish. "
" The staff were very helpful at desk and car pick up. On the return of our hire my wife who is disabled. At returns the man who we were returning to noticed my wife getting out the car as I was starting to take cases out and told my wife to get back in car and got one of the drivers to drop us for our flight, to save my wife struggling on to the bus. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JASON - 10 April 2023
" I usually always use Auto Europe, the coverage is great and the booking process is easy. Is not always the lowest price but with the extra cover it makes you feel less like the rental company can take advantage of you. "
" Waited what seemed like forever at pickup, 1 staff member not really working just chatting as the line grew longer and longer. Was refused a receipt at drop off (we will email.you one) they said. Was charged $30 for about half a gallon of fuel. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 8
BOSTON, US - Reviewed by NEIL - 02 April 2023
" Easy to use site, clear pricing and usually good value when there is a promotion running "
" Vehicle was generally in average condition and lacked some features you would expect on a vehicle of that size. Otherwise the experience with Dollar was very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
BOSTON, US - Reviewed by MARTIN - 03 January 2023
" Usually competitive pricing "
" Great service from friendliness of counter staff to the quality of the vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by ANDREW - 07 December 2022
" Referred to a bad vendor by Auto EUrope "
" Terrible experience. Mis-billed, because Enterprise claimed I dropped the car off in a completely different city. Refunded on the day, after a LOT of effort on my part, now mis-billed again. Never will I use Enterprise again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
BOSTON, US - Reviewed by PATRICK - 17 November 2022
" Won't be booking thrifty again "
" 2 hour wait in queue to pick up car. Only one person working on desk. No queue at any other desk. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOSTON, US - Reviewed by MICHAEL - 27 October 2022
" Given choice of car at pickup. With the different modern features difficult to know how to operate cars. Would be more helpful if staff available to help "
" Easy booking process and choice of car. Good option on additional driver "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by DERICK - 26 October 2022
" Easy booking process. Will use again "
" The pickup and drop off were very straightforward and staff were helpful and friendly. We had no problems with the car itself "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by DAVID - 25 October 2022
" Not a bad experience, but could have been better! "
" The desk staff were very good and explained that the insurance I had purchased did not cover everything so I purchased a further policy as an extra. it would help if the insurance was clearer. The vehicle could have been a bit newer with a few less miles. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BOSTON, US - Reviewed by DARREN MARK - 22 October 2022
" As above as I'm unsure who is at fault regarding the transfer of booking information "
" Where do I begin Pre booked the car,as I've done many times before, making sure the vehicle will be big enough for our luggage, that additional insurance is already paid for and additional driver is in place and covered. Upon arriving at the car rental desks at Logan Airport, We found that the Dollar counter was closed and were redirected to the Thrifty desk. We were dismayed to find that there was an enormous queue and 2.5 hours later we were served- there were only 2 assistants working. As we were being served it became clear that the order we had made in the Uk was not what we were getting for our money. 1.no additional driver 2. Extra insurance to cover further eventualities- that we refused having already opted for the premium package. We then arrived at the car lot where we would usually be able to choose a vehicle from the group that we had indicated upon booking. We were not given this option and had to take the car offered-it was a Dodge Equinox which is a small SUV crossover- not the Jeep Grand Cherokee that we ordered.We understand that we may not get the car ordered however the Equinox is not even similar.As the day had already been so long and the stress of the situation already compounded by a lost suitcase and the horrendous car hire queue we didn't feel up to dealing with a confrontation at that point however we were very unhappy and should never have been put into that position by Dollar. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BOSTON, US - Reviewed by FRANCIS - 19 October 2022
" In the main the process was fine and the car was no problem at all. I 'hired' a sat nav and to be honest the 16 day hire charge was greater than purchasing the identical unit in the UK. The unit hadnt been refreshed for some long while ad it wad giving outdated junction numbers which I'm told where changed over a year ago. When I mentioned this on returning the vehicle the operative was totally disinterested "
" See comments below re Sat Nav "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JONATHAN - 18 October 2022
" Auto Europe easy to access and gave VERY competitive rates for hires in the NE USA (hundreds of $ less than one of the competitors!) "
" Generally a very good experience and better than I've had with certain other rental companies in the US "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BOSTON, US - Reviewed by DAVID - 16 October 2022
" Had to come down a class of car "
" Old and faulty cars "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BOSTON, US - Reviewed by DAVID - 15 October 2022
" Experience with Auto Eurpe was good with no issues "
" Had to wait 1hr 10 minutes to check-in at Thrifty Counter. This was a disspaointing start to our holiday car rental experience. The car we were provided did not match the expected rental specification. The car was direty and far too much damage to the paintwork. We had to ask for the car to be changed. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOSTON, US - Reviewed by ANTONY - 14 October 2022
" This is the third occasion that I have used Auto Europe, the company is straightforward to deal with and offers good value but is very dependent upon the level of service and quality of vehicle supplied by the companies that it arranged it's cars through. "
" This was in a number of ways a disappointing experience, on the plus side the car supplied was ideal in terms of size and economy but had done almost 25k miles and had clearly been well used and appeared to have been poorly maintained, the cruise control was inoperative, and the engine management computer intermittently indicating that the grill shutter was not working and that the tires may have been under inflated. These warning messages were disconcerting. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 4
BOSTON, US - Reviewed by OLIVER - 08 October 2022
" A very positive and stress free experience. "
" Excellent. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BOSTON, US - Reviewed by EDWARD - 07 October 2022
" See above "
" I was surprised that the vehicle was not in better condition. For example, a noticeable stain on the driver's seat and scrape marks on the driver's side, front. However, overall I will be renting Alamo again next year as the pick-up and drop off were exceptionally quick. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BOSTON, US - Reviewed by KATHRYN - 03 October 2022
" The charging of your Pass for Tolls appears to be simply a form of extra charges. We where told it was the best way to get out of Boston and where under the impression we would only be charged for the tolls used. Not the case. Alternative give was to be charged excessive tolls charges and administration costs for each toll we went through. "
" Had to wait over an hour at pick up Cat ordered not available charging re tolls not explained correctly and over $120 charged when tolls only used on 2 days of rental "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 7
BOSTON, US - Reviewed by CHRISTOPHER - 03 October 2022
" No problems with the vehicle or service "
" No problems with the vehicle or service "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
BOSTON, US - Reviewed by PAUL - 22 September 2022
" All Good "
" Great Vehicle supplied No hassle on collection or return 1st Class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JULIE - 21 September 2022
" Very Reliable Comany, excellent to deal with. "
" First Class Service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by NEIL - 18 September 2022
" It was good value, easy to do and included all the insurance . "
" No issues quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by NORMAN - 18 September 2022
" Would avoid using your services at all cost. "
" Advisor at the counter said even although our voucher confirmed we had paid for the Premier top level insurance cover, it was invalid. He then charged us an additional £183 without disclosing. He said he would email me a copy of our contract and it was never received. I complained to your customer services by telephone but the advisor could not assist. Overall a shocking experience and we will never use your services again. Additionally the car was 4 years old with 50,000 miles and very tired!! "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BOSTON, US - Reviewed by DAVID - 16 September 2022
" The experience with Auto-Europe was very good and the above comments do not apply to you. "
" The choice of car appeared to a class lower than booked. It was dented on the bonnet & the boot. The collect took over 2 hours because their was only 1 person on duty until the last 15 minutes. The man allocating the cars was rushed off his feet as was the man receiving the car without inspecting it, so I am concerned that Thrifty may find things to charge with although the car was pre/damaged/scratched whenI collectedit and I did point this at the time. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BOSTON, US - Reviewed by LANCE - 13 September 2022
" It was good overall and will use you again next time I travel "
" Car was good, no probs.,will usually try and rent from Alamo, have used them a lot and haven't had any problems "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BOSTON, US - Reviewed by ELI - 12 September 2022
" Fast dispatch, efficient return. Car was not tank full. "
" They try harder "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOSTON, US - Reviewed by STUART - 12 September 2022
" Very easy to deal with its a shame Avis let you down. "
" We had a problem with the car and had to have it collected the day before we flew home and get a town car to take us to the airport as it was un-driveable. We therefore lost our last day and are out of pocket for the town car. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 3
BOSTON, US - Reviewed by ALAN - 30 August 2022
" Great car, worked perfectly so very happy with the experience. "
" The most important feature on a rental car is a SATNAV (also known as Nav or navigation or GPS). It seems impossible to specify this with any rental company (not just Dollar), but luckily the car we hired came with an in-built SATNAV which was excellent. We had brought a WAZE system on our phone and various maps, but the fitted SATNAV was all we needed. We would more likely book with Dollar if we could be assured that a SATNAV would be fitted. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOSTON, US - Reviewed by NEIL - 18 August 2022
" Auto Europe site easy to use. Prices are only competitive when there are promotions, otherwise way too expensive "
" Happy with the price paid given the huge increase in car rental rates recently. The pick up experience wasn't good though. There was a long line of people and it took around 20 minutes to be served. Drop off was really poor. No guidance from staff, i parked the car in the compound and they said leave it there, they'll deal with it later. No paperwork or check on condition so i am worried they will raise non existent issues with the condition and mileage of the vehicle "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 9
BOSTON, US - Reviewed by MICHAEL - 17 August 2022
" See above "
" Had purchased the Gold package (3 additional drivers plus fuel full to empty). Wanted to ensure wife was named as an additional driver on the rental paperwork. Had problen doing this. R At main counter, was told that in MA, partner living at same address was automatically covered on rental & no need to physically name them on paperwork, nor had they the facility to put them in the ' Named Additional driver' part of the ... told to get wife added by staff at the exit at the gate. Then at exit, the agent said they couldn't add as not needed. They said they would email to confirm wife was covered ... no email was ever recieved. Whilst MA law may cover spouse on a rental, the rental contract clearly says, only main driver is covered plus any named drivers on the list, which wife was not named. On a previous rental, when stopped for a routine police check, they said wife / spouse has to be named on the rental paperwork if want to drive the rental vechile. Fortunately the main driver was driving at the time so no issue but since that time, we ALWAYS want wife named on paperwork,. Seems right, especially as paid for the Gold package. Alamo rentals in Florida, do add & name a wife / spouse on the rental paperwork. So experience at Boston was not good & seems both desk & agent at exit didn't want to allow us (or accommodate our request) to add wife on paperwork, leaving us very uneasy as to whether wife was legally covered to drive the vechile. Email from Alamo to confirm was never recieved. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by DANIEL - 09 August 2022
" Good service at a good price "
" Easy pick up and drop off, car spotless inside "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOSTON, US - Reviewed by MARK - 08 August 2022
" Excellent price & very easy to deal with. The car we got was brand new & the girl showed us everything. "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by NIGEL - 01 August 2022
" Easy to book and great value "
" Fantastic. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by STUART - 30 July 2022
" Overall a good experience with Dollar "
" Didn't get car I ordered but got one similar which was much older having done 30k miles. Took nearly an hour to get checked in at desk. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOSTON, US - Reviewed by ANDREW - 09 July 2022
" Simple efficient. All round great experience "
" Excellent experience great car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by PETER - 24 June 2022
" Very Happy with Auto-Europe - the web site was easy to use and the prices very competitive. I also like the "everything included" package - I hate being over-charged for collision damage waiver etc at the rental counter. "
" I would have scored higher if there had been signs or information at the rental counter to tell me where to go having made a Quick Pass booking. The booking instruction said " follow the Avis QuickPass signs" - I didn't see any! Having waited in line for a while (the queue was long) I decided to intrude on a booking session with another customer to ask the booking agent what to do and was told to go right on down to the garage. It would have been nice to have that pointed clearly on arrival! Everything else with the rental went fine. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BOSTON, US - Reviewed by GORDON - 24 May 2022
" STRAIGHTFORWARD BOOKING AND ALL WORKED OUT WELL AND AS EXPECTED. "
" ALL ROUND EXCELLENT EXPERIENCE "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by DARREN - 13 May 2022
" Easy to book, paperwork is easy to read, no added extra gumph, fast and very efficient "
" Fast friendly service, no hassles for extras at all. Clean car with delivery milage, upgraded for free with a choice of several cars. Very friendly crew at pick up and drop off, very easy car rental service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by SEAN - 03 May 2022
" Fast and great help from alamo staff "
" Guided through computer checkin by efficent staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by CHRISTINE - 27 April 2022
" Terrible. I felt completely ripped off and deliberately confused. The handover service was none existent. However interestingly the car return was really smooth and very efficient "
" My experience with SIXT was awful. We arrived very tired to be told they didn't have the car we had booked and paid for but they had a higher spec model that had a built in sat nav so they would deduct the cost of the sat nav from the bill , although the higher spec car was more expensive., They then went on to act like a double glazing salesperson, saying we could have discount for travelling by British airways, discount for being a married couple etc, etc. I was so confused by the end of the discussion I didn't know what I had saved or what i had paid. Now I have come back and checked my online banking I have currently paid an extra £500 plus on the top of what I had already paid and there is no sign of the 200 dollar refund if we handed the car back in pristine condition with a full tank of petrol. I HAVE TRIED TO GET THROUGH TO SIXT WITH NO SUCCESS AS YET. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by CHARLES - 25 April 2022
" I'm afraid I've scored you on the basis of the Hertz service but I've used you before for Europe where the service was fine. Please take this up with Hertz (and probably other US providers) because this sort of service will NOT encourage European visitors to the US to use you! "
" Original booking asked for a GPS. On checking in with Hertz - no GPS on my vehicle so alternative found - at an additional $400! I was traveling a long distance over this trip so felt I had no option. Car upgraded to Ford Edge. GPS not working properly and instructions unavailable. I had to manage on my trip to Washington but 'swiping' the arrow to discover where I was and where I needed to be - nightmare!! Managed to 'sort' the system in Washington so it operated properly after that but extremely unsatisfactory since that was what I upgraded to and paid the significant hike for. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BOSTON, US - Reviewed by STEPHEN - 22 February 2022
" Easy process. I did not get the product I was expecting "
" Car was battered and high mileage. Additionally for the highest spec SUV I was dissatisfied not to be given a 4x4. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 3
BOSTON, US - Reviewed by COLIN - 05 February 2022
" As above, also haven't received a confirmation email after drop off to confirm all was ok?? "
" Car smelt strongly of Canabis which even with a new air freshener didn't go away!! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BOSTON, US - Reviewed by JASON - 02 February 2022
" Auto Europe are excellent and always offer the best protection as part of the price. "
" Nice car, actually the type that I had booked. Quite slow at check.in and.at drop off, had to ask.for.a drop.off receipt as it seems.they don't normally give them out, so you would walk.away unaware of any possible penalties or extra charges which seems odd. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BOSTON, US - Reviewed by ROLAND - 12 January 2022
" Quick check in and smooth car transfer, need to advise if vehicle has had a Covid clean as it didn't seem as though it had "
" Not sure a Covid clean was done on the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOSTON, US - Reviewed by GARY - 03 January 2022
" Efficient booking process, but didn't highlight additional costs required at pick up "
" First of all, they hit you with a surprise charge of $8 for using the shuttle bus. Second, all tolls leading into and out of the airport require EZPass. I was renting the car for 10 days and only needed the EZpass for the exit and return day, yet they were charging $7.99/day for the whole 10 days for the EZpass transponder. What a rip off. You can buy one for $20 at a rest stop, but can't register a rental car to it. SCAM "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOSTON, US - Reviewed by CRAIG - 13 December 2021
" N/a "
" Had an issue with my first car, returned it next day and swapped over no problem at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by LAURA - 25 November 2020
" Could'nt get a better price for a luxury car. "
" Staff was friendly and helpful, although it took some time to recheck my license, credit card and everything. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JANOS - 25 March 2020
" easy savings "
" smooth handling on the phone when we had to change our dropoff location due to a flight change "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by MARIE - 04 March 2020
" straight forward "
" straight forward "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BOSTON, US - Reviewed by MARTIN - 27 February 2020
" Easy to book "
" Great service and vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by ROBERT - 22 February 2020
" Excellent service could not fault it "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by STEVE - 21 February 2020
" Easy booking, pickup and drop off where very easy all cover included no need to pay extra when picking up "
" Very easy pickup and drop of at Logan airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by BRIAN - 15 January 2020
" Used you before, easy to arrange on-line, competitive, will be checking with you later this year for my next trip to USA. "
" Good experience all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by GORDON - 09 January 2020
" Quick service "
" have used alamo over 50 times should have a gold badge and discount!!!! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOSTON, US - Reviewed by TRISTAN - 02 January 2020
" Really easy to use and efficient. Hoping for some follow-up about the dismal experience with Alamo, though. "
" The collection process was awful. Signage was not clear, and when we eventually found our way to the desks, the agent was not pleasant at all. She aggressively tried to up-sell - to the point where she was practically lying to us. She said the car we'd booked (a Nissan Rogue!) wouldn't fit more than two bags, and is too small because we were "too tall". She said that sat nav we had booked would lose signal all the time, so if we didn't want to get lost we had to purchase a built-in one. We said no, she made up some ridiculous discount by asking which airline we flew with, we said no again and proceeded with what we had booked. When we didn't pay more money, she was very rude and the worst part was that it looked like she was training someone else! There is a way to up-sell a product, this was not professional or acceptable. She lied to make us believe we'd been wrong in choosing our package and to say that we would not fit into the large vehicle we'd requested was not only incorrect, but also deeply insulting. No surprise, when we collected the vehicle we had rented, the sat nav worked fine and there was plenty of space for us and our bags. Very unsatisfied with the collection procedure and it's really put me off using Alamo again. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BOSTON, US - Reviewed by IAN - 09 December 2019
" D "
" D "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by WILLIAM - 01 December 2019
" Always an excellent service - we almost always use Alamo. Costs continue to rise sharply, however. Cannot use upgrades sent by email - as we often hire for more than a month. Why do upgrades not work for rentals over this time? "
" Hired for two months from Logan, Boston, USA. Car had previously been hired to 'SMOKERS' (UGH) - please have smoking and non-smoking vehicles. No information about how to activate transponder so spent 2 months using EZPASS lanes without it unknowingly. Thankfully discovered that Alamo cover this eventuality - but it caused a lot of unnecessary stress when we realised our error as the fine per violation is $57!! Please show customers how to activate/deactivate the transponder as required or at least tell customers if the transponder needs to be activated as some do and some don't. Systems are changing constantly without proper notification. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BOSTON, US - Reviewed by GEORGE - 28 November 2019
" Always easy to use and value for money "
" Staff we very helpful at both pick-up and drop-off locations "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by STEPHEN - 24 November 2019
" As above. "
" Poor signage when returning car. Rental car tolls an outrageous £68.09. In other words a rip off. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 9
BOSTON, US - Reviewed by LAURENCE - 21 November 2019
" . "
" First time I've never had to pay any extras with a rental company !! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by COLIN - 20 November 2019
" Easy to book, plenty of choice, efficient website, clear documents. "
" We had a tyre pressure problem in one tyre, possibly a leaking valve. We were travelling in remote areas so having to inflate it each morning was troublesome. We arranged to return the car at Burlington VT airport but we had to then leave the desk to go and refuel to avoid a charge for gas. Advised that there would be a partial refund (USD 75) after we returned the replacement car but it has not been received yet. Staff did their best to help but I felt they had little discretion to do so. Otherwise, standard of service was at the high level I expect as a regular (so far) customer of Avis. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
BOSTON, US - Reviewed by JANICE - 09 November 2019
" Our experience with Auto Europe was excellent, comprehensive and clear information. Website very easy to use. "
" On pick-up staff member moaned about extra paperwork as our hire exceeded 28 days. Then recommended we hire an e-toll box. We agreed but the car she allocated to us did not have one. She then changed the car but failed to complete the extended hire paperwork aying it didn't really matter and that someone would phone us at the 28 day point. No-one did. At drop-off the staff member was disinterested and then after taking our copy of the agreement gave us someone else's receipt. Some days later three amounts were taken from our credit card account with no email/text to explain what the charges were for. All in all a very unprofessional organisation. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BOSTON, US - Reviewed by MATTHEW - 07 November 2019
" We booked and paid for an intermediate SUV. When we arrived at Boston Logan Airport, there was only one Hyundai Accent Sedan left in the car park which we had to take. "
" We paid for an intermediate SUV and were given the only small car left in the lot -, a Hyundai "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BOSTON, US - Reviewed by JOHN - 05 November 2019
" Decent car "
" Only real negative was the length of time we had to queue at the Advantage counter. Not the very helpful lady at the desk's fault. Also a bit disappointing that we had to point out blemishes on the car itself to the staff prior to departure so as to be sure we did not get billed for them when we returned the car. It would have been nice to have had these pre-checked and duly noted so we did not have to worry about it. But then again we would probably have checked ourselves anyway "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BOSTON, US - Reviewed by PATRICK - 03 November 2019
" you took the booking end of, nothing else required of you but what you di was good "
" extremely slow on pick up, had to buy car freshener as it smelt of smoke, drop off very quick, did not get car as booked "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BOSTON, US - Reviewed by GRAHAM - 02 November 2019
" Have used Alamo previously and they are my choice for USA car hire "
" A delay in collection due to July 4th and car was not totally clean inside, still wet from carwash on outside. Happy with car overall as economic and in excellent condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BOSTON, US - Reviewed by JOHN - 31 October 2019
" I had sorted out Excess Collision Damage with my own insurance, I had my own GPS/satnav and we opted to pay the tolls ad hoc. My homework/preparation saved us quite a lot. I have to say - again - how agreeable the staff were and it was great to be able to have a conversation with people who didn't seem to be on a commission based system. I have used Dollar before and, on the strength of my experience in Boston, I shall use them again. Thank you. "
" Pick up was very straightforward - I had done my homework and knew what I wanted and what I didn't. The counter staff didn't pressure me for extras which was refreshing. On returning the car I realised I hadn't got the instructions about how the drop off worked - in Boston it's not quite straightforward. I felt I would have benefited from being told at pick up what the procedure was. However it was quickly sorted and again the counter staff were engaging and friendly. Definitely refreshing. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JOAN - 27 October 2019
" Would use again, just would choose enterprise for provider "
" Only one staff member at counter, took over 40 minutes to wait to be seen. Self serve machine would not accept our booking. Also we were charged $49 for a GPS and the car had a built in GPS but due to long waiting time I couldn't face taking it back for a refund. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by STEPHEN - 27 October 2019
" Found Auto Europe on the web and all worked perfectly for a car hire in Boston - our car was in the USA so a mismatch there in the comapny name. The check in clerk wanted to seel me tow in insurance and I said I did not expect an AVIS car to beakdown and declined it for $8/day . She said about potholes I said not on the Interstate roads she disagreed. Our experience in new England that road surfaces were good. And we enjoyed the trip. Faultless. "
" Avis is not the cheapest but the extra cost is worth it for the quality of service. It was faultless. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by MARK - 25 October 2019
" Simple, efficient process from online booking, through collection to return. "
" Prompt easy pick up. No hard sell on any extras. Choice of vehicle (within group)was an unexpected bonus. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BOSTON, US - Reviewed by SONJA - 25 October 2019
" Will give you a 10 out of 10 for everything if you can help deal with the issues we had with the counter staff at Boston airport essentially lying to us to make us buy the 13 day E-Z pass. Very very annoyed about this & would appreciate you guys looking into it for us. Thank you! "
" You guys would have got 10 out of 10 for everything except for the guy at the counter when we picked up our car. He told us (very clearly) that, based on the journey we would be taking, we would need to pay an extra £130 for the e-z pass. He told us that none of the toll booths accepted cash and each time we went through we'd be charged the toll and an admin fee of $10. He said we'd go through at least 8 toll booths and the tolls were about $10 each. So we paid for this. What actually happened was that we went through 5 tolls. 3 of which we could have paid cash and the fees were $2, $3 and $1 (I have the exact locations if you need). So we essentially wasted over £100 on the pass which we were told "we really had to have so we don't get charged $150 or more". We mentioned this when we dropped the car off at Boston airport (the guy here was brilliant). He did process a refund but I'd like to get full refund as this is totally unacceptable. Please contact me for more details. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by GERARD - 22 October 2019
" Good, fast and efficient service "
" Thrifty had our car ready and it was very quick to sort paperwork "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOSTON, US - Reviewed by ALEC - 21 October 2019
" Impressed with your service. In the past I have normally used one of two on-line brokers but lately they have proved expensive compared with dealing direct with local rental agencies. I will certainly try you again in the future. "
" Free upgrade to small SUV. Speedy pickup and drop-off. Only difficulty caused by the sheer size of the Boston airport car rental area, nothing to do with Budget. Car was in excellent condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by STEWART - 21 October 2019
" The car had damage to the underside covering, I had to take tools from hotel owner to remover the cover. This explained the noise form the car and the gravel that was falling as I drove. Also, I was charged $44 for full tank, I pumped in $15 and had over half a tank! They did say they would take off fuel charge when I returned car, I am yet to check that actually happened. "
" I did not get the type of car I booked. I was given an NISSAN SENTRA, terrible car. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 1
BOSTON, US - Reviewed by JOSEPH - 20 October 2019
" Happy with car (Hyundai Sonata) - great big boot for 2 large and 2 small cases. Car appeared to have been internally valeted but not particularly clean on outside and the interior stank of cigars. Quite unpleasant as we are non smokers. We also had the car for over 2 weeks (touring holiday) and the smell didnt dissipate until near the end of the holiday. Otherwise it was comfortable to drive and we had no other complaints. We would consider using this company again as their prices were very competitive. "
" Central venue in Boston. Car pick up in multi storey car park. Easy to book online. Free second driver. Quite good service. Opportunity to make advance payment to cover toll fees. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BOSTON, US - Reviewed by GLORIA - 19 October 2019
" Excellent prices, smooth transaction at the initial online booking and no issues a the time of picking up the vehicle. "
" Few staff or functional Enterprise self-service kiosks at the Boston airport car hire center, so the process was unnecessarily long. Other than that, everything was smooth as silk. Staff all very friendly & professional. Vehicle was excellent, a lovely ride & ideal for our needs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by ALAN - 18 October 2019
" Easy to book. Car was not of expected standard. "
" Car was in extremely poor condition in terms of bodywork. Clearly had been in a severe hailstorm leaving the entire bodywork dented with golf ball sized dents. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
BOSTON, US - Reviewed by JOSEPH - 18 October 2019
" Excellent will use Dollar again "
" As usual dollar provided an efficient and excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by KATHERINE - 17 October 2019
" Good communication and good advice about not needing to purchase additional cover "
" This is the fastest experience of picking up a hire car. The agent did not try and sell unnecessary add-ons. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOSTON, US - Reviewed by ALISTAIR - 16 October 2019
" Very good "
" Best experience to date with car hire service both locations made everything easy and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by DANIEL - 16 October 2019
" Booking experience with Auto Europe was good and would use them again. "
" Service was ok, but not excellent. Was pointed to 4 cars and asked to choose one, with no guidance about any of them. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BOSTON, US - Reviewed by SIMON - 13 October 2019
" After picking the car up we spent the next 20 miles in slow, heavy traffic. Once we picked up speed it became clear there was a driveshaft/bearing issue as the car resonated with a drumming noise. No fun when you have a 1000 miles ahead of you. I thought our Gold booking guaranteed a new car - ours wasn't. "
" The queue at check in was horrendous- only two operatives on duty. There were 4/5 self service machines, only two worked. Some people were able to use them others failed which created uncertainty for those in the queue wondering if they should jump lanes. Needed an operative on the floor to guide people "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BOSTON, US - Reviewed by MARY - 10 October 2019
" There were no problems with this rental - no hassle at all "
" Very easy pick up and drop off. Plus we had a choice of cars to rent. Excellent service - thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JOHN - 08 October 2019
" Already recommended to friend "
" All ok and would use again "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by CLEMENT - 06 October 2019
" I would recommend auto Europe but with the reservations I have already stated. "
" The car was fine and the overall rental worked out well. However the counter person I dealt withat Logan airport was very abrupt and not at all helpful. When I asked a question I was told she had already told me that and repeated her previous gabble. Finaly I had paid extra to have the full insurance package and did not expect any further costs on pick up but the abrupt young lady informed me I had no roadside assistance or personal cover. I took out the roadside cover but declined the personal cover. I would like to have been aware that these were available options when taking out the rental agreement. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by MARK - 02 October 2019
" Everything was very straightforward & went very smoothly. "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by ROGER - 02 October 2019
" Good "
" Very good no problems at all "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOSTON, US - Reviewed by RAY - 01 October 2019
" We just made it to the counter prior to the 2 hour delay window closing due to the late departure of our flight, as we were boarded it was not possible to inform Autoeurope of the delay to our arrival in Boston. Not sure how rigid the 2 hour window is with Car rental companies. "
" First car offered had a flat tyre and was poorly cleaned. 2nd car was cleaner but have had cleaner rental cars from Budget. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
BOSTON, US - Reviewed by ALAN - 30 September 2019
" Good clean car and quite new. "
" Very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by PETER - 25 September 2019
" Easy to book and good deals "
" Excellent as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by PETER - 23 September 2019
" Efficient and a good car, just satnav advice please "
" The Counter Staff was very efficient polite and helpful. My only observation was that I pre booked a GPS, not knowing that there was a satnav installed in the car. I believe that the counter staff should have advised me of this instead of giving me the GPS. However when I returned the car I asked if anything could be done about the payment for the GPS, the staff on the desk removed it without question; thank you. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOSTON, US - Reviewed by DAVID - 23 September 2019
" No problems "
" Faultless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by THOMAS - 23 September 2019
" Good exp, would use again "
" Only two staff on with about 20 people waiting in line, took me about 50 minutes to get my car. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BOSTON, US - Reviewed by PAUL - 21 September 2019
" I was sold additional drivers and a free rank of petrol by Auto Europe. Budget included additional drivers as part of their package and so this wasn't required. They did not honour the free rank of fuel and told me when I picked the car up that I would be charged extra if I did not return it with a full tank of fuel. "
" Generally good but there was damage to the car when picked up that was not marked on the documentation "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOSTON, US - Reviewed by NIGEL - 21 September 2019
" See above. I've used Auto Europe for several years for this our annual trip to Boston and find them to be reliable and helpful. However, the costs this year were inexplicably high. "
" The car was as ordered, ready on time and perfectly good. The drop-off was excellent: swift, efficient and friendly with no attempt to raise any extra charges. However, the pick-up was slow because of lack of counter staff: only one person on duty. As Thrifty were obviously aware of at least some incoming customers they could have provided sufficient staff to cover this. Finally, regarding value I was disappointed that the cost was about 50% higher than exactly the same rental two years ago. Whilst I appreciate that the exchange rate is very poor this cannot account for this massive price hike. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOSTON, US - Reviewed by ALLAN - 20 September 2019
" Didn't realise we had not booked direct with Alamo "
" Only one fault. The bill we received on return home was not quite what we had expected. This was for a prepaid full tank and for toll charges. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOSTON, US - Reviewed by NATHAN - 17 September 2019
" Very pleased "
" Very pleased "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by CHARLES - 15 September 2019
" Explained everything. "
" Friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOSTON, US - Reviewed by DAVID - 13 September 2019
" No problems whatsoever "
" Everything went extremely smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by SATNAM - 11 September 2019
" Good price, lovely car "
" Easy from start to finish "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BOSTON, US - Reviewed by DAVID - 07 September 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BOSTON, US - Reviewed by DAVID - 05 September 2019
" Great value, efficient service. "
" The online check-in streamlined pick-up considerably. Most of the time spent with the counter staff consisted of them trying to persuade me to upgrade or pay for pointless extras, which I resisted. And then was given a free upgrade anyway when I went to choose a car! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by PAUL - 04 September 2019
" All went smoothly. Car collection/drop off is off site at BOS so allow extra time "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JAMES - 03 September 2019
" Website was easy enough to use, it would be easier if you could compare like with like as all companies seem to offer slightly different things included or not. Also not easy to find out whether the hire car could be driven by a 21 year old (and excess payments required) - had to dig quite a lot to find an answer even though the initial search included the DOB for the younger driver. Would be helpful if this was stated up front, clearly. "
" On arrival the staff member tried to sell us upgraded roadside cover which was irritating after a long flight. We were allocated a car which wasn't in it's space when we went to collect it. A new car was quickly found but the paperwork was for another car - luckily I spotted this before we left the airport and got it updated. When we returned the car the member of staff was insistent that we needed to pay to refill the tank of fuel even though our deal included a free tank of fuel (and I had checked and double checked this on collection). It was quickly sorted but all in all meant dealing with Budget was unnecessarily complicated. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BOSTON, US - Reviewed by ANTHONY - 02 September 2019
" No signed entering Boston showing route to drop off. Worst airport for this in USA I have travelled to. "
" At check in desk i was advised to buy " prepaid toll" at a cost of 49.96. He was informed that we would be only travelling to cape cod and then I was informed the cost to me would work out the same. It later transpired this was Untrue.i dislike being taken for a ride and "lied to." "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BOSTON, US - Reviewed by CHARLES - 30 August 2019
" Efficient as always "
" Decent service, decent car but cleanliness was poor "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BOSTON, US - Reviewed by MALACHY - 27 August 2019
" I also contacted autoeurope by phone and it was very professional and efective. Prices are also good. "
" It was short but everything was great, quick and smooth :) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by AARON - 20 August 2019
" I am about to poke around, because i am pretty sure i paid for a full tank of gas on the autoeurope site but then they said i didn't have it when i checked in. usually Autoeurope is really good. "
" Drop off was awful, they left 20 of us stranded until i went and found someone to check us in. He got us out of there, but he wasn't happy about having to do someone else's job (he pointed out the person who was supposed to be helping us, but wasn't). "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 10
BOSTON, US - Reviewed by DAVIDE - 14 August 2019
" Change wording of question 1,4 (should be experience) "
" Long wait at counter "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by ALAN - 14 August 2019
" Once at counter service very good "
" Quite a long queue at counter resulting in a longer wait than expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by GARY - 13 August 2019
" As above "
" Great customer service and more than happy with provided vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by ROBERT - 13 August 2019
" Good web site no problems. "
" Ordered sat nav for car, none provided and very poor response from staff when I raised the issue. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by MICHAEL - 13 August 2019
" Overall fine apart from the poor mechanical condition of the vehicle "
" Drop off was excellent with being dropped off to the terminal with my disabled father. The car was well presented but in poor mechanical condition saying it needed an oil change and with a terrible groaning from the steering when turning corners. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
BOSTON, US - Reviewed by WAYNE - 09 August 2019
" Overall experienced no issues during the rental however if car given had been in a better condition then my review score would have been higher. "
" Overall good experience however car was bumped, scratched and damaged on almost all panels, was not very clean and final bill was not clear as don't really know if this included all the tolls we used, however hoping that it did. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BOSTON, US - Reviewed by HARLEY - 09 August 2019
" efficient service "
" swift efficient communications and courteous manner - even joyful at pick up! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by ARJ - 09 August 2019
" Everything is ok except the $300 that I hv to pay extra for what purpose I still don't understand "
" There is a 300$ that I have to pay extra which I don't understand why? So please check as Budget guy at the counter told me that I prepaid for everything but there is still $300 blocked from you guy. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOSTON, US - Reviewed by FRANK - 26 July 2019
" Looked after very well any queries were answered quickly. "
" Very easy and friendly and I think it helped that I had booked through Auto Europe as there was no pressure just helpfulness. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by DANIEL - 25 July 2019
" Yes just said good experience overall and good upgrade "
" All went well - good upgrade and no fuss at check out - will use again "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by CHARLES - 23 July 2019
" Auto Europe were a pleasure to deal with and kept me informed at all times. "
" Despite telling the counter staff that I had purchased Roadside Assistance including tire repair/replacement towing costs.wheels, glass, tires, roof and under carriage insurance she insisted that I there was no roadside assistance purchased even after I showed her the car hire voucher. As a result to ensure I had roadside assistance I was obliged to purchase Roadside Plus at a cost of $117. I have taken this up with Alamo and they replied stating that there was no roadside cover in place and refused to accept my word. I would be obliged if Auto Europe could confirm that I did indeed purchase such cover originally so that I can go back to Alamo. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JAMES - 21 July 2019
" I have used Auto Europe many times and have recommended them to friends and family, who have enjoyed the same ease of booking and value for money that I enjoy. "
" Quick and easy pick-up and drop off. The make and model I booked was waiting for me and there was no hard sell to upgrade. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BOSTON, US - Reviewed by SIMON - 18 July 2019
" Very straightforward from start to finish "
" None "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by RAYMOND - 12 July 2019
" very good service "
" very easy very good service "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JAN JAAP - 07 July 2019
" Even tho we had those two small matters, we were very happy with the car, the service, the price - and the quick drop off! "
" Everything was actually great, except for two small things! When we drove away, I noticed that the INSIDE of the front windshield was dirty! :-( And, secondly, we paid for SeriousXM, but wondered if it already existed in the car, thus we paid for it for nothing? The girl in the car park, just looked around and pointed to a car and said, "Why don't you take that one?" SeriousXM was already in that car, so why did we have to pay? It seems that that's what happened. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOSTON, US - Reviewed by JAN JAAP - 04 July 2019
" very convenient dropoff near airport "
" great car, good service, kept getting a message that colission radar was turned off: not clear why. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOSTON, US - Reviewed by KEITH - 28 June 2019
" generally ok, thought SAT NAV hire/ vehicle upgrade exspensive. "
" Easy booking and collection, however when driving out no one was there to go over vehicle and record danage etc i asked at the barrier and a half hazard disinterested persob kind of scribbled a not note checking the damage or recording it correctly, in this it was not a problem. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOSTON, US - Reviewed by CERI - 26 June 2019
" Straightforward booking. Good price v "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by BRIAN - 26 June 2019
" Not happy that the vehicle was not 100% on collection! "
" Not happy with the first car I was given. Paid £130 for breakdown cover.. The cigarette lighter would not work and I was told to take the car back to the nearest Budget depot and exchange it as they do not come out for something like that. I was unable to use my GPS! The replacement car was a much smaller vehicle and the luggage was visible! Not in the boot as the previous car "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BOSTON, US - Reviewed by NEIL - 25 June 2019
" I am not used to driving/using modern cars - I drive a 12 year old manual. The auto tail gate feature on the Ford was dangerous as I and my wife did not appreciate that it closed automatically when "kicking" under the rear of the car. As a result it struck us on the head on numbers of occasions when we were loading/unloading or getting changed under the raised tailgate. It also came very close to crushing some of our fragile possessions. All customers should be provided with a clear warning of this problem when they collect car - I guess there would be some liability for any injury/damage without such a warning. "
" I am not used to driving/using modern cars - I drive a 12 year old manual. The auto tail gate feature on the Ford was dangerous as I and my wife did not appreciate that it closed automatically when "kicking" under the rear of the car. As a result it struck us on the head on numbers of occasions when we were loading/unloading or getting changed under the raised tailgate. It also came very close to crushing some of our fragile possessions. All customers should be provided with a clear warning of this problem when they collect car - I guess there would be some liability for any injury/damage without such a warning. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by STUART - 16 June 2019
" Overall great experience "
" Great car and pick-up and drop-off just a shame the check in people seem to always try to get you to pay more for things not needed "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by STEVEN - 15 June 2019
" Always give great deals and never a problem when picking up the car "
" Of all the car rental companies Alamo staff seem the happiest. I'm fairly new to alamo but think they're a great company "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOSTON, US - Reviewed by JOHN - 15 June 2019
" Great value, easy to book. "
" Offered a free upgrade to a brand new vehicle. Really excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by PHILLIP - 11 June 2019
" Always a pleasure doing business with Autoeurope and I will continue :) "
" always have a good time with your service providers - Alamo were just great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by DAVID - 02 June 2019
" Auto Europe was good, but my credit card provider was confused by their payment being taken from a German address which initially lead to them blocking my card. "
" Budget check-in at Boston Logan has always been slow and not very friendly, this time was no exception. However, we did get a better vehicle than expected (Kia Soul vs. Ford Focus). "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by BARTHOLOMEW - 27 May 2019
" Very easy to book, pick up and drop off. I would definitely use Alamo again. "
" Booking was easy, picking up the car was quick and the staff friendly and dropping it off again was very quick with very friendly staff. This was the second time we've used Alamo for renting a car in the USA, and both times we've had very good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by PETER - 27 May 2019
" Overall very good experience and have booked previous USA rental with National and AutoEurope which provided a similar great experience. Would be good if could select some of the options such as electronic toll pass and sta nav at point of booking. "
" Great selection of vehicles on arrival at Boston which we upgraded to get the in-car sat nav. Had a car with low mileage and good clean condition which we took the roadside breakdown option and electronic toll pass which provides peace of mind. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by DOMINIC - 20 April 2019
" Great way to hire a car. Vue for money and efficient "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by TY - 10 March 2019
" would not book with you again unless you could assure me that I was not going to end up with Advantage "
" car was booked in my sons Tys name as I am not keen on driving in usa at night. desk would not accept booking as he had a usa licence unless I signed on as an additional driver. Europecar in usa appears to be run by Advantage a company I would not recommend at all and an immediately following booking in Atlanta was particularly unsatisfactory. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BOSTON, US - Reviewed by DAVID - 08 March 2019
" I have no issues with the service, efficiency or price of this rental. (The car itself was very uncomfortable and caused me a lot of back pain, but that is absolutely nothing to do with you!) I book car rental based on price, availability and reliability of the rental company, so it would be hard fur me to recommend you or Alamo ahead of competitors. "
" Alamo was good to deal with. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOSTON, US - Reviewed by MEREDITH - 07 January 2019
" Very convenient, helpful. We were pleased. "
" Staff were pleasant and efficient -- even met us in Christmas outfits! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by ALEX - 06 January 2019
" Enjoyable and fast experience good that dropped off knowing nothing owed "
" Gentlemen at desk tried selling me extras even though package I had everything. Plus fuel "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by RENATAS - 06 January 2019
" Good "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOSTON, US - Reviewed by ANNETTE - 05 January 2019
" worked all fine; no problems "
" worked all fine; no problems "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOSTON, US - Reviewed by GRAHAM - 05 January 2019
" Dirty battered car smelt of cigarettes "
" Car dirty and battered engine management light on and smelt of smoke. Drove well to be fair and did what it had to do. Counter staff nice, pick up staff ignorant, drop off staff nice. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BOSTON, US - Reviewed by ANTONIO - 14 December 2018
" Good! :) "
" Good! :) "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOSTON, US - Reviewed by JOSEPH - 05 December 2018
" Excellent service and and excellent rate for the vehicle. I will use auto Europe again "
" Speedy service. No hassle. Upgraded to a bigger car free. Minor delay as I prepaid fuel on pickup. As it was a bigger car they wanted more for the fuel. But the agent waived the charge for my inconvenience and slight delay. Overall very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by TERENCE - 02 December 2018
" A pleasant experience, however I booked for the second lowest tier car and I assumed a sat nav would be included in the price but was not, I had to pay an additional $60 for the 6 days car hire. Perhaps your website should be more explicit in notifying a potential customer of this fact. "
" Long queue at Boston Logan for Alamo check in compared to the other car rental companies. Perhaps just bad timing or slow employees, who knows. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by ROBERT - 29 November 2018
" Not up to usual auto Europe standard really. "
" Probably better to spend slightly more. Car was wet inside! Return area at jfk poorly signed and filthy. I saw a rat! "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 7
BOSTON, US - Reviewed by EDWARD - 29 November 2018
" I like AutoEurope and have used you a lot. This, however, was a poor experience and left a real sour taste about Europcar and AutoEurope. "
" 1) It was not Europcar, it was Advantage car rental in Boston even though I booked with Europcar. 2) I had to wait for about 25 minutes before they served me. 3) The car was an SUV without 4WD/AWD and had poor tires so I got stuck. The reason I book an SUV is make sure I don't get stuck. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BOSTON, US - Reviewed by ROBERT - 28 November 2018
" Had a choice of cars from which to choose. "
" Pleasant foyer and car was one floor above in covered space. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JAMES - 19 November 2018
" See above "
" Everything went like clockwork. Could fault nothing! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by GORDON - 15 November 2018
" It all worked "
" Courteous staff everything worked "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JAYNE - 13 November 2018
" Booking, confirmation and receipt of the hire information all went well. We would be happy to book with yourselves again. "
" Unfortunately we arrived at the collection counter to what can only be described as a full on and fairly aggressive sales pitch by Virginia for Satnav (this started at over $300 but after first refusal was magically reduced to $190) and a toll pass for $20 which when questioned didn't actually include for any tolls fees but would give us a discount - when asked what sort of discount it would provide, we could not get an indication or even a guess. We felt that both items were probably being pushed as a money making exercise which, having booked the gold package for a full size car, we didn't appreciate. We therefore have nothing positive to say about our experience at the airport hire desk. The actual collection went much smoother. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JESSICA - 08 November 2018
" Overall, everything was positive. I was sold an easy pass for the tolls on the basis that we would travel through a lot of tolls in Mass, and we would get a discount. In fact, we did not drive down one toll road! So that felt like a bit of a scam as we were paying for the easy pass for every day it was in the car. "
" Overall, everything was positive. I was sold an easy pass for the tolls on the basis that we would travel through a lot of tolls in Mass, and we would get a discount. In fact, we did not drive down one toll road! So that felt like a bit of a scam. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by WILLIAM - 05 November 2018
" No problems "
" No problem at pick up or drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by PETER - 01 November 2018
" Too much traffic "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by CATHERINE - 31 October 2018
" Booking was very easy and the rates very competitive "
" The staff at Advantage Car Hire were excellent, they even changed my vehicle because the one they had allocated me was a bit big, nothing was too much trouble and it was a pleasure to deal with a car hire company and not be pressured into buying extra insurance and the EZPass. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by SYLWESTER - 31 October 2018
" Auto Europe must share the Blue Shutle system with information to the customer "
" Very efficient with a different shuttle service and not expected when arrived at Boston Airport. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by ANGELA - 30 October 2018
" Would have liked opportunity to purchase Budget's 'quick pick up' option to save time waiting at the airport. "
" Long wait at counter to collect car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOSTON, US - Reviewed by JEFFREY - 27 October 2018
" Ok - if dealt with on line. Not so good on the phone. Used to work well when the AE call centre was in the US, now its based in Germany I try not to use the call centre. "
" No std cars avail on arrival, had to wait till one came up - no choice of vehicle. Chevy Malibu, rear left tyre had slow puncture and had to be pumped up every day. There was also a constant oil low warn mess. Vehicle c/o at Warwick airport with no problems - again not much choice.. Other than that - v satisfied wit Alamo - will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BOSTON, US - Reviewed by BRENDA - 27 October 2018
" Overall v good. "
" Service good, could have used a car manual in the car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOSTON, US - Reviewed by ATHANASIOS - 26 October 2018
" clear,easy booking. "
" i had to buy sat nav for the car, even though car already had one.staff should be informed about what the car provides, in order to avoid extra costs!!! "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by DEAN - 25 October 2018
" Great overall experience. Prices shown were the final prices and the car was what we were advised it would be. "
" Great customer service when picking up the car. The car was extremely clean when collecting. Also no hard sales push for any extra insurances or anything else which I have had in the past from alternative companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by ANDREW - 24 October 2018
" Very good service at a reasonable price! "
" Excellent check-in service with no hassle at all. We also got a very good upgraded vehicle, as they had no Compact cars available. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by DAVID - 24 October 2018
" the operation is efficient and effective and, I believe, good value for money "
" Very helpful and friendly staff and a very comfortable vehicle "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BOSTON, US - Reviewed by TONY - 23 October 2018
" .. "
" Despite requesting GPS he said he didn't have any. when I said he would need to get one from another office he managed to find one. I was charge an additional £80 on my credit card, not sure what that was for. I was advised there would just be the extra one way drop off fee which I was expecting to be about 340 "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by DAVID - 22 October 2018
" The online booking was very straightforward. A very slick and customer focused operation at Boston. The free upgrade was a bonus. "
" Very efficient operation at Boston. Only small issue was being directed to take return receipt to Alamo desk when there was no additional charges as the vehicle returned undamaged and full of fuel. Could have gone straight to shuttle bus. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BOSTON, US - Reviewed by COLIN - 22 October 2018
" see above "
" car provided had unbearable noise above 40 mph. although the car was swapped without query, I lost half day returning it and receved no apology..some compesation would have been nice!! I was unable to refuel the car at end of rental as no filling station on the route..I was happy to pay advantage to refuel..but was surprised and not happy to be charged almost 4 times the rate for fuel..ie I was charged $108 dollars for 9 gallons, when It would have cost less than $30 dollars..there was no chance to query this as charged to my credi card afterwards "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 2
BOSTON, US - Reviewed by BRIAN - 21 October 2018
" car was OK bigger than I expected, MPG not so good , maintenance message appeared 3/4 days into our travel which made me anxious "
" took a while to be seen to when one of the staff left when people were arriving. Did not seem intrested about the state of the car or if it was clean enough scratches /dents etc "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
BOSTON, US - Reviewed by DAVID - 21 October 2018
" Simple online booking, good value car rental deal. "
" Easy collection & return of car at Boston Logan. Friendly and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by RICHARD - 20 October 2018
" Autoeurope provided us with the rental at a good price. It was Budget who let us down. "
" There was a long queue and it was nearly 90 mins before we got our car. We had a puncture a few miles from the airport. After the tyre was changed we had to return to the airport to swap the car as it was only a temporary tyre. The second car we were given had around 40k on the clock, the interior of the car was in a poor condition with the springs making indentations through the seat, causing discomfort. The tyres on the car were so shallow, the car was low to the ground and the slightest dip in the road was felt. The back and side vision was obscured by the shape of the windows and it only had 3 doors!! You are probably wondering why we did not ask to have a different car. However by the time we got back to the airport and picked up the replacement car we were exhausted. It was raining heavily and we still had to get to our accommodation. We were unaware of these issues at that time. We landed at 6.30pm we arrived at our destination a few miles away at midnight. Not a good start to the holiday. As our holiday progressed the poor visibility, uncomfortable seats and the issues with the car being low took away some of the enjoyment. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 4
BOSTON, US - Reviewed by DAVID - 20 October 2018
" E "
" E "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOSTON, US - Reviewed by PETER - 18 October 2018
" Drove 1750 miles successfully around New England . Comfortable ( Nissan Pathfinder) but got charged 12 dollars a day for toll fees that would have cost us no more than 20 dollars overall.! "
" Car had 35 thousand miles on clock and had rear wheel rumble/knocking. Not particularly clean inside when picked up. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 6
BOSTON, US - Reviewed by ANDREW - 16 October 2018
" What? "
" Car great, Sat Nav a problem Sat Nav took us up dirt tracks when the main road was nearby We could not program it not to do this. It once directed us to a clearing in wood and said we had arrived at our destination in a nearby town It returned us to the Logan airport but not to Thrifty car hire. Fortunately we had remembered where Thrifty was "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BOSTON, US - Reviewed by CAROLINE - 16 October 2018
" I was shocked at the ferocity of the agent at Advantage who was extremely agressive and positively wore my judgement down with horror stories of various sorts which influenced the decisions I made on collection of the car. I was persuaded to get the E-Z pass which I found expensive (especially as we hardely came across a toll road contrary to the advice) and was all the more upset to find my son had been offered one from Budget cars for about half the price. On returning it, it was extremely quick and I only noticed later I was charged for the concession fee and state tax, both of which are stipulated to be included in the contract. I felt needlessly hassled. I did not enjoy that but the car was excellent. These comments apply to Advantage rental cars "
" I was shocked at the ferocity of the agent at Advantage who was extremely agressive and positively wore my judgement down with horror stories of various sorts which influenced the decisions I made on collection of the car. I was persuaded to get the E-Z pass which I found expensive (especially as we hardely came across a toll road contrary to the advice) and was all the more upset to find my son had been offered one from Budget cars for about half the price. On returning it, it was extremely quick and I only noticed later I was charged for the concession fee and state tax, both of which are stipulated to be included in the contract. I felt needlessly hassled. I did not enjoy that but the car was excellent. These comments apply to Advantage rental cars "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOSTON, US - Reviewed by PETER JAMES - 16 October 2018
" Auto Europe is our preferred booking agent, we use your service regularly and apart from this rental it is always successful. For a complicated one way booking in Australia recently, we phoned an Auto Europe consultant and he was extremely helpful in securing a good price. "
" Very long queue at Boston airport. Counter staff member was off hand and unhelpful. Tried to upsell and refused to supply maps, but wanted us to use a GPS at extra cost. We were given an old Nissan Versa with many marked scratches and 20,000 miles on clock. We booked an intermediate car. We think this was in the small car category. This was most unusual for an Auto Europe experience and as we have booked various cars in Australia in January /February we will be very concerned if we have the same treatment. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
BOSTON, US - Reviewed by FREDERICK - 15 October 2018
" There was a Lack of clarity on paperwork about who we hired from. It was not as stated Combo but Thrifty. We had to hunt out information since things were booked months ago. This was not very good and had us worried when we tried to hunt it's location down in the rental shed and we could not find it. Why on earth is Auto Europe calling it Combo when we have to go to the Thrifty desk?Charges for toll device which is more or less essential should be should on quote options so that actual price can be determined and a proper price comparison made. . "
" Very slick processing at both ends taking the very minimum of time with no queue "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by ROBERT - 15 October 2018
" Good "
" Car not checked on collection until we had done our inspection and pointed out scratches and slight dent under poor lighting conditions. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BOSTON, US - Reviewed by RALPH - 14 October 2018
" E-ZPass problems with rental companies in the US seems to be a known problem (accusations of rip-off as price/value is exploitative). Usually very happy with Auto Europe but would have expected them to advise how to approach this better. "
" Actual rental compoany at Boston was Advcantage not Europcar. First car offered had unrepaired crash damage and has to be replaced. Personnel stated "you should not have been given this car". 2nd car was fine. Counter personnel did not explain E-ZPass options, just said "you have to have it or only drive backroads" which is incorrect. Felt being cheated. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 2
BOSTON, US - Reviewed by ANDREW - 12 October 2018
" Slight confusion over glass/tyres/etc cover included for different hire companies had to be clarified, and still seemed not to be straight forward. Apart from that good service - enough that this was second time used in 5 months! "
" Long wait in line (1 hour) to pick up car. Car allocated to two hirers, sorted out by 'regular users' counter. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BOSTON, US - Reviewed by ALLAN - 12 October 2018
" It is not your fault I picked Dollar but their customer rating is overstated in my opinion. "
" The agent (they don't wear name badges in this company) told a few lies to get me to agree to $60 for a toll pass which I didn't actually need. A drop-off charge $50 ended up at over $85 at drop off for no apparent reason. So the competitive up-front price wasn't that competitive. The car itself was 2 years old with 42K and a few dings but it ran surprisingly well. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 3 Condition of the Vehicle: 8
BOSTON, US - Reviewed by DAVID - 11 October 2018
" Good value for money. "
" None. All went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JAMES - 10 October 2018
" We had a great time and enjoyed driving the car. "
" Efficient return, very quick. Collection of vehicle however took a while as the queue was out the door "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by TREVOR - 08 October 2018
" Drove 1400 miles and the sat nav I requested enabled us to find locations very easily. "
" Everything went to plan during our holiday with the hire car which was an upgrade to the model I ordered and comfortable to drive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by CARR - 06 October 2018
" Great service all around. "
" Great service all around. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by DAVID - 06 October 2018
" efficient "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by BARRY - 05 October 2018
" Once we had exchanged the car with the wore wheel bearing we were given a Camry which was comfortable and delivered good mpg. "
" Initial car offered was covered with dents and scratches. The second car had 49,000 miles on the clock which we accepted. However this had to be exchanged 5 days later due to a failing rear wheel bearing. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BOSTON, US - Reviewed by MATTHEW - 05 October 2018
" The terms of this deal were excellent and a real bargain. "
" The pick-up in Boston was very busy, clearly the staff and facility was overstretched. The car was not cleaned and so checking the body for marks and scratches was difficult. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by PETER - 04 October 2018
" The staff at the checkout were dealing with several customers at the same time and not giving any clear information. There was no attempt to provide good customer service. "
" The car was booked for 3.30 collection and was not available until 5.30. There was a wheel bearing that was in need of repair and the hand break was faulty. I sent an email advising of these problems, asking for an acknowledgement, but nothing received. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 1
BOSTON, US - Reviewed by ANDREW - 01 October 2018
" good "
" very easy and lots of help from staff at the start (eg finding and setting up GPS) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by RUSSELL - 01 October 2018
" Auto Europe may not be the cheapest but they are very competitive and provide a high standard of customer service which is ultimately what counts. "
" The initial hire process was a little 'bumpy' because there was an issue relating to the fact that you had taken the booking and yet then chose to inform me on the morning of travel that my reservation had been "suspended" and that I was required to go through a number of security checks despite having hired from you before. These security checks would have involved me sending you a copy of my passport and credit cards in an email, something that I am loathed to do even for government authorities. However, following an email from myself the matter was quickly resolved, Auto Europe displaying the high level of customer service that I had expected. I have used your services several times as indeed have many of my friends and you are regarded as being amongst the best, if not the best, for overseas car hire. Collecting the vehicle from Alamo in Boston was painless and the level of customer service excellent, as indeed it has been when I have hired through Alamo or been with friends who have hired through Alamo. Sadly though that level of customer service was severely lacking when it came to issues that were experienced during the hire. The rear luggage compartment cover was missing which presented a security issue; I emailed about this but failed to receive a reply. I then had to return to the UK briefly and asked whether my Father could be put on the policy or whether I could return the cart Alamo and park it there - I was not asking or a refund - and pick it up again upon my return to Boston to save any messing around; I did not receive a reply. I will not bore you with the email chain that ensued suffice to say that when I returned the vehicle Alamo were extremely apologetic and admitted liability, indeed both the 'return check out' lady and the supervisor were dismayed and embarrassed by the appalling lack of customer service. However, what makes the matter all the more infuriating is that, because Alamo had failed dismally to deal with the matter and because the email that I finally received also failed to deal with the matter, I emailed their CEO Pamela Nicholson and, guess what, she failed to reply. I emailed again and yet again received no reply. Given the absolutely pathetic level of service it would appear that Ms Nicholson has her cranium well and truly inserted in her anal cavity and cares not about customer service but more about her pay check which she receives for, what would appear to be, doing little or nothing. I have just sent an email to Mr. Nestor and am awaiting a reply, I will not be holding my breath though. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by DANIEL - 26 September 2018
" Unreasonable class categorisation. I rented a Mustang or similar, and was given a mini cooper. I understand I cannot reserve a particular model but for the premium paid I expected maybe a Chevy or dodge, not a mini cooper. Only after much complaint did they agree to give me a Dodge challenger but it was hard top, when I ideally would have had convertible. "
" Unreasonable class categorisation. I rented a Mustang or similar, and was given a mini cooper. I understand I cannot reserve a particular model but for the premium paid I expected maybe a Chevy or dodge, not a mini cooper. Only after much complaint did they agree to give me a Dodge challenger but it was hard top, when I ideally would have had convertible. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BOSTON, US - Reviewed by TIMOTHY - 25 September 2018
" Good prices. "
" I don't think the pre-paid fueling is explained adequately. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by PAUL - 25 September 2018
" the extra fees were not made clear to me "
" espite being told everything was included in my rental I still had to pay $350 at the airport, after a long trip all you want to do is get away from the airport to your room "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BOSTON, US - Reviewed by JOHN - 24 September 2018
" Good value , a very nice car "
" First time traveling where the are gantry toll collection, And didn't feel we were explained about it properly, just offered the reader and will now have to pay the highest charges !!!!a lesson learned. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by RUSSELL - 24 September 2018
" As above "
" Very efficient pick up & drop off. Car could have been cleaner internally. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BOSTON, US - Reviewed by DAVID - 22 September 2018
" Auto Europe experience was very good. Easy to book and fair prices "
" Rather 'blunt' and 'to the point' personnel at the counter but they seemed efficient. . However, no one gave any instructions or offerred any help re te controls on the car . I had to ask a few questions to a guy who was near the car. Biggest disappointment was that the car didn't have a sat.nav. GPS , which for this standard if car I found strange. The counter staff never offered one, so I had assumed there would be one . On the return , again a blunt person . I advised that I had brought the car back a day early. They just asked if I wanted an invoice or one to be emailed. Told me to leave keys in car - nothing else. Very strange as I expected them to examine the car "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 9
BOSTON, US - Reviewed by IAN - 21 September 2018
" No complaints whatsoever "
" Excellent car got free upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by PETER - 21 September 2018
" Good deal from Auto Europe for my 3 week hire. Cheaper than Alamo's own website. "
" Absolutely no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by RITA - 19 September 2018
" Really liked service, a bit at pick up counter, cannot fault car. Did not need to buy package with GPS as car had Sat Nav already, shame I did not know when booking. "
" Great car, very easy drop off "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BOSTON, US - Reviewed by JAMES - 16 September 2018
" Very easy to book and no attempt for a "hard" sell extras at the pick up point. "
" No problems. Car pick up staff very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JEREMY - 15 September 2018
" Excellent all round "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by IAN - 12 September 2018
" Everything was good thanks. "
" Great "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by MIROSLAV - 09 September 2018
" no comment "
" They use cheap trick to sell you the services which you do not need. In our case it was especially UIZ toll for about $60 . "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 8
BOSTON, US - Reviewed by RAYMOND B - 05 September 2018
" did not say anything about rsp cover "
" had to pay an extra $88.39 rsp cover for towing for breakdown and roadside recovery. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOSTON, US - Reviewed by PETER - 05 September 2018
" All good - very easy thank you. "
" All the service was great. It was only the girl at the area who first showed us to the car, as 'indifferent' and not really interested in whether we were all set and knew what to do. All other staff and the vehicle, were great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOSTON, US - Reviewed by SHELLEY - 04 September 2018
" As above "
" Couldn't fault it. Is our second time using Dollar and has been great both times. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by BEN - 03 September 2018
" The price agreed on Auto Europe seems to have little or no alignment with the final price paid. "
" Felt a bit fleeced to be honest. After a long flight from the UK with 2 young fractious kids I was fairly aggressively and misleadingly upsold to a larger car with no clear indication of the increased cost. Right at the end I found out Alamo were trying to charge me about 400% more than the agreed price, from about £210 to about £750. After complaining I managed to get this reduced to about £660 but still left a bad taste in the mouth. I'm sure if I'd been on my own I would have insisted on the original deal, but didn't feel it was possible at the time. Was also annoyed that a transponder for tolls (which should have totalled $2 for the usage) was added for $20, at no point was I told the price was a flat upfront fee. I was expecting to pay whatever usage was flagged by the tolls scanning the transponder. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by CHARLES - 31 August 2018
" Our experience with Auto Europe has been largely positive and a colleague dealt with my issue when I called. "
" The service provider was Advantage, not Europcar as stated on our contract. There was a long line at the counter, the lady who staffed it was unfriendly. She did not inform that the model we had reserved was unavailable and we only found out at the parking garage. There was a long wait to receive the correct type and we were not updated about progress and spoken to in a rude manner. We also felt we were misinformed about the very high charge for the EZ pass. Overall a very unpleasant experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BOSTON, US - Reviewed by ANDREW - 29 August 2018
" Good price for large car . Better than competitors pricing . Good service at terminal for both drop off and pick up . Hassle free rental which helps the holiday run smoothly . "
" Efficient friendly service . Made choices clear re additions eg insurance, refuelling and sat nav. Gave us a choice of vehicle in the category booked. Efficient and speedy drip off and transfer to airport . Good price via auto Europe "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by ADAM - 29 August 2018
" Autoeurope always been very helpful with booking process. "
" Received a very unexpected additional charge for interior cleaning - $200 dollars. Very hard to contact customer services about it - there was no information on rental agreement about this additional charge. Very unhappy with this. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 5
BOSTON, US - Reviewed by RUPERT - 25 August 2018
" Easy to book "
" I was charged for a toll road device for the car that cost over $100. I used a toll road about 5 times that would have cost me $20 at most. I was not made aware that I didn't really need the device. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by CAIT RUBY - 25 August 2018
" See answer to 3 above - it would have been definitely likely to recommend until I received the two additional charges on my account with no explanation or fore-warning "
" My answers to value and whether I would recommend would have been tens until I returned home to find two unexplained amounts of £65.82 and £47.45 had been out on my credit card on 21st August 2018 "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by ANNETTE - 25 August 2018
" Trouble free. Will use again "
" Well organised and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by STEVEN - 21 August 2018
" Very good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by MATTHEW - 21 August 2018
" Easy, a good interface "
" The worst pick-up experience I've ever had in the USA. Usually it takes 2 minutes but Budget/Avis at Boston were understaffed, disorganised and indifferent. We waited more than an hour and were given a car with a half full gas tank only partially clean. And I'm grateful that we got that so we could go. All the other car rental stands were slick and quiet by comparison. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOSTON, US - Reviewed by JOHN - 21 August 2018
" Great UX throughout the booking process "
" I was coerced at the rental desk to pay for an EZ Pass for 15 days of my rental. I had clearly stated my travel intensions and know that I needed the pass for 3 days only or I could have paid for rental at the toll booths for most of the trip. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BOSTON, US - Reviewed by ALAN - 20 August 2018
" As above "
" The low rating for staff was counter staff in Boston only. The whole process from queuing to driving out took an hour in Boston and there was only one person in front of me in the queue. They also charged me $70 for an Ez pass. JFK was a perfect drop off with excellent staff. "
Value for Money: 9 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by VIJAYA - 17 August 2018
" I always like Auto Europe, but it will be nice to include drop off charge and other charges also in the rental prepay, so we do not have to worry about other costs later. "
" The van had problem climbing hills slightly. Also Van was from Ilinois and i dropped from Boston to nearby Ann Arbor, hence the drop off charge should have been less than $250 I had to pay. Other companies had dropoff charge of $100. Also, I was given the option of Sienna as rental by National guy, but was told that they could not find the key. Otherwise rental experience was good, especially zero excess was stress free. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BOSTON, US - Reviewed by TIMOTHY - 11 August 2018
" Drop in price a week after I booked and was able to rebook at lower price. AutoEurope staff I spoke to were extremely helpful. "
" Their system (which was a shared Avis system) at Logan tried to add in several extra costs which they said could not be removed. I insisted they sign the contract stating no extra costs. Drop-off was fine, no extra costs applied "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOSTON, US - Reviewed by PAULINE - 11 August 2018
" As above - this. Gould have been explained on your website that GPS was not built in. "
" Although I had selected a car with GPS I had to pay extra for a car with built in GPS. When I questioned it I was given a manual GPS with no instruction on how to set it up and an angry counter assistant who wanted me to pay extra. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by BRENDA - 10 August 2018
" STaff at Alamo, despite being at. Very busy airport, Logan Boston, are always very nice and helpful. "
" Only quibble, booked a compact car, none available and got larger car, which was okay, but for city driving and parking, a compact is easier so that was a little annoying, still a nice car, just bigger ! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by PAUL - 10 August 2018
" Everything went fine, just disappointed by the condition of the rental car. See above. "
" While the vehicle was an excellent Mazda SUV it was in very poor condition with many dents, scratches and broken internal items. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BOSTON, US - Reviewed by ANDREW - 03 August 2018
" Easy to use and good price for my rental. "
" Very smooth pick up and drop off. The car had a warning light for a service which came on a couple of days before returning it, which was a bit worrying, however no problems. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BOSTON, US - Reviewed by STEPHEN - 01 August 2018
" As above "
" All good apart from confusion/poor explanation regarding toll pass requirements. i particularly appreciated the fact that I wasn't pressured into extra insurance "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BOSTON, US - Reviewed by GEOFFREY - 30 July 2018
" Top Draw experience as usual. "
" Good service and price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by STEPHEN - 25 July 2018
" Quick and easy "
" Extremely helpful people on the Enterprise desk and in general a very good experience with Enterprise. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by GEORGE - 23 July 2018
" All good "
" Flawless experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by IAN - 23 July 2018
" The car drove well it was just the state I received it in. Since I was nowhere near Boston after I took the car it was not possible to go to another agency to complain. "
" I collected the car at night. The next morning I found that the passenger seat had pieces of chocolate partly melted on it. The back seat was scattered with pieces of pink candy. The dash was dusty and it was obvious that the car had not been properly cleaned beforehand. The car had many scatches and scrapes. There was no sheet on which to mark these before taking the car away. I took photos instead. I reported these things on drop-off but I doubt if the information would be passed on to management. I planned on writing them a letter when I have the time. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 3
BOSTON, US - Reviewed by MICHAEL - 21 July 2018
" Very good, nice car "
" No hassle, very good collection,and drop off experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JAMES - 19 July 2018
" See above, "
" Long wait time at Advantage counter to get car followed by further delay in getting a "mid-sized" on the line for me to use. Disabling android auto on the vehicle seems like a cheap shot to get me to buy satnav though? Other than that excellent value for money "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by CLIVE - 15 July 2018
" mostly positive, will defiantly use again. "
" very positive, only downside is drop-off person did not check that I had left the optional Sat-Nav. Was worried I might be charged for its loss, if it when missing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by DAVID - 12 July 2018
" great user friendly site. "
" great service, great car. friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by MICHAEL - 26 June 2018
" All went smoothly "
" Smooth rental procedure and virtually new car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BOSTON, US - Reviewed by PETER - 25 June 2018
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JOHN NEIL - 22 June 2018
" Have used autoeurope many times & been satisfied, sadly this was not good. I also feel europcar ripped me off with the eezee pass for the tolls. I went 20 miles on toll roads & was charged £55. "
" Long time checking in & then sent to a bay which did not have a car in it. Went back to the desk & waited again. The car smelt of smoke & I had to clean the inside windows. I will use auto Europe again but not europcar. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BOSTON, US - Reviewed by JOHN - 15 June 2018
" Apart from the car being smaller than what we had paid for, everything went very smoothly and it was reasonable value. "
" Although the car we were given was fine, it was not the Full Size that we had paid for. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BOSTON, US - Reviewed by ANTONY - 12 June 2018
" would like the ability to put on another driver during the rental period at any Enterprise location - this wasn't available. "
" good service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by CLIVE - 12 June 2018
" Excellent "
" Easy and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by KEVIN - 22 May 2018
" Always happy to use AutoEurope and have never had any trouble picking up the car "
" Always good at any airport in the USA I've used "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOSTON, US - Reviewed by MALCOLM - 14 May 2018
" Very poor service not very helpful had to hire convertible from hertz "
" Arrived to pick up Ford Mustang or similar none available "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BOSTON, US - Reviewed by JASON - 10 May 2018
" Excellent, great prices with everything you need included. have used Auto Europe for a long time and I'd be unlikely to use anyone else "
" Excellent service, efficient staff and often a free upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by DANIEL - 04 May 2018
" Fast & efficient, thouroghly recommended. "
" Excellent, efficient, service. Car was virtually new, would definitely book with National again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by ADAM - 23 June 2015
" Trainee at rental counter with nobody overseeing her had to enter my information 3 times. Took over an hour to get the car. The car had a broken windscreen wiper that we didn't see until it started raining that I had to fix while standing in the rain. Any speed over 50mph the steering wheel would shake constantly due to tyres out of balance. I would have returned the car if we weren't already an hour outside of Boston before we went fast enough to notice it. The car also had a strong smell as though it had been smoked in. Not a pleasant experience. "
BOSTON, US - Reviewed by IAN - 19 June 2015
" Car was fine. We were 30 hours late to collect as plane delayed. Glad the car was still available? do we get any refund for the unused days hire? "
" Alamo is good, we have used them befor. No problems "
BOSTON, US - Reviewed by DAVID - 18 June 2015
BOSTON, US - Reviewed by BETH - 17 June 2015
BOSTON, US - Reviewed by STEWART - 15 June 2015
" I was not given clear direct information as to what i was about to pay for and therefore I was conned in to paying more than i wanted to pay. "
BOSTON, US - Reviewed by COLIN - 14 June 2015
" CHARGED EXTRA FOR: AN UPGRADE THAT WAS NOT REQUESTED, BREAKDOWN INSURANCE DESPITE THE BOOKING CONFIRMING IT WAS INCLUDED AND LOCAL TAXES WHICH PAPERWORK STATED WAS INCLUDED "
BOSTON, US - Reviewed by OLIVER - 12 June 2015
" I am very satisfied with the service at Alamo, they were not the cheapest available, but they have been consistently efficient and friendly over three consecutive years. Well worth the extra. "
BOSTON, US - Reviewed by ANTHONY - 08 June 2015
BOSTON, US - Reviewed by DENIS - 08 June 2015
BOSTON, US - Reviewed by STEPHEN - 03 June 2015
" The choice of vehicle at Dollar was limited. "
" The salesperson gave me a hard sell on an EZPASS which cost over $100 and saved me less than half of this. I would not use Dollar again for this reason. "
BOSTON, US - Reviewed by ANNEMARIE - 02 June 2015
" We tried to cancel our reservation before 48 hour notice period and had systems problems. We emailed you and asked for help and was told at that point we missed the 48 hour notice period to cancel. Unacceptable. "
BOSTON, US - Reviewed by LISA - 01 June 2015
" The pick up and delivery were fine. The car appeared old and I had a flat tyre which was a pain, but not related to your company. "
" Overall Alamo were fine but I found the car somewhat concerning for the whole 10 days. I have not felt that before when renting. Perhaps just a one off? "
BOSTON, US - Reviewed by TIMOTHY - 27 May 2015
" Used Auto Europe for many years, and I am very happy all that you offer. "
" Unfortunately, Alamo Boston Logan Airport did not have many vehicles in the class that we had booked, (Intermediate SUV), and the one that we took suffered transmission problems halfway to our destination in Maine. The vehicle had 32500 miles on the clock, although the service receipt only showed 2500 miles (an error by the Alamo vehicle prep. employee). The failing transmission meant that we had to drive to Portland to exchange the vehicle which involved a round trip of +90 miles. Portland Alamo staff were very helpful and gave us a 2 month old vehicle which was much more to the standard that we have had from Alamo in previous rentals. I am very surprised that Alamo are utilising vehicles with +32500 miles for rental purposes. "
BOSTON, US - Reviewed by CHRISTOPHER - 24 May 2015
" Offered the best price, but it's a shame that you have to duplicate booking details when transferred to car rental co website "
" Very good ( unless we get any surprise charges). The only problem in Boston seems to be an aim to up-sell an electronic toll tag, which may be useful when leaving or entering the airport. however this extra is all inclusive and must be booked for the full period of the hire. It would be very useful to provide the rental cars with a pay as you go option, where you are only charged on a day that it may be used. "
BOSTON, US - Reviewed by DAVID - 24 May 2015
BOSTON, US - Reviewed by LEONARD - 23 May 2015
" No problem with Auto Europe. "
" Not very pleased with Alamo for not informing me that I should have done a car condition survey and handed the sheets in to the exit gate who did not ask for them so I hope this does not leave me vulnerable to an extra charge for any previous damage. This is the first time I have rented a car abroad and although I did not put any damage on the car I hope the comments from the receiving Alamo operator are correct and that I have nothing to worry about. "
BOSTON, US - Reviewed by GORDON - 06 May 2015
" Offered upgraded car from compact to mid at no cost to me. Assume it must have suited them to do this as I didn't ask! "
BOSTON, US - Reviewed by ROGER - 06 May 2015
" Very easy to use the website to book the car, will use again, thanks "
" Staff were friendly and helpful, directed us to a row of cars and told us to choose the one we wanted, great!!! "
BOSTON, US - Reviewed by PHILIP - 04 May 2015
" I just needed to say no to a range of upgrades and unnecessary additional insurance packages that were offered. The Auto Europe details of my reservation helped to clarify what insurance was already included. "
BOSTON, US - Reviewed by STEPHEN - 13 April 2015
" Easy to navigate website which allowed us to book a car to best suit our needs. The price we paid was excellent and much cheaper than other car hire sites. Car we received exceeded our expectations. "
" Car we received was excellent value for money. It was perfect for our needs, especially all of our luggage( ski bags etc). Service agent at airport was very pleasant and helpful. "
BOSTON, US - Reviewed by TIMOTHY - 20 February 2015
" got the big sell from dollar to add extras to the rental including a claim we could not use te turnpikes without subscribing to easypas which i thankfully knew to be untrue "
" as above. liked the guy who checked us in on return of car, good humoured and dealt with us veyr quickly. "
BOSTON, US - Reviewed by PETER - 21 January 2015
" Easy to book, Excellent no nonsense pricing. I have used Auto Europe several times and have allays been completely satisfied. Will be using them again. "
" I originally hired a Mid Sized SUV but was automatically upgraded to a Full Size SUV - So very Happy with the service. Staff at Boston Logan were helpful and friendly. "
BOSTON, US - Reviewed by GERARD - 08 December 2014
" Really great service . . with the best prices "
" Great service, no funny business . . . plain honest language "
BOSTON, US - Reviewed by COLIN - 17 November 2014
" A good experience all round "
" Would have liked someone to show me around vehicle. was taken to car and left. Had to go and find a member of staff to help me to use a key-less start. other wise no faults "
BOSTON, US - Reviewed by TIMOTHY - 12 November 2014
" I have used you many times, and your services and prices have always been excellent. "
" Good cars, good service. "
BOSTON, US - Reviewed by WILLIAM - 24 October 2014
" I have always been satisfied with my dealings with Auto Europe "
" My first choice of car on collection was a Ford Fusion Silver Grey but when I got in to drive away a warning light came on to say Low Tire Pressure. I was told to choose another but the only available Fusion was a white one with body damage and a soiled rear seat. However I experienced no problems driving it and the return experience was straight forward. "
BOSTON, US - Reviewed by DOMINIC - 02 September 2014
" Very good value. Efficient. And no fuss. "
" Good deal on car, but key was faulty. Not a big deal, but annoying. Of more concern was the recommendation to purchase ez pass at ten dollars a day. This was taking advantage of a customer who knew no better. There is no way I could spend that much on tolls a day, and I did a lot of driving. They should stop this money making practice. "
BOSTON, US - Reviewed by CHRIS - 17 August 2014
" Would be good to have more upgrade options "
" Agent was very pushy tried using scare tactics to sell toll pass, saying would get fines on some tolls, and tried hard to sell other insurance, then when went to collect car, only car ere had crack in windscreen and took a further 30-40 minutes to get another vehicle "
BOSTON, US - Reviewed by RACHEL - 13 August 2014
" Very good service "
" Very good service "
BOSTON, US - Reviewed by PAUL - 04 August 2014
" Booking was easy and Budget were expecting us on arrival. "
" The car they provided was nearly new and a fantastic car, the best I have ever received from a car hire company in 25 years - a KIA K900 "
BOSTON, US - Reviewed by SIMONE - 22 July 2014
" our car rental worked out great, they took they voucher without any problems or questions "
" friendly and fast service "
BOSTON, US - Reviewed by CARL - 17 July 2014
" Trouble free. Very good discounted rate. "
" Friendly and efficient pick-up and drop-off , and good quality vehicle. "
BOSTON, US - Reviewed by KENNETH - 04 June 2014
" Very helpful staff "
" Easy experience at collection and return "
BOSTON, US - Reviewed by PETER - 28 April 2014
" Description of vehicles are good and rental charges are excellent value. "
" The second time I have used Budget, their staff were professional and friendly, and both cars were clean, new and a high specification. "
BOSTON, US - Reviewed by CHRIS - 21 April 2014
" Main brand rentals at lower prices...why go elsewhere? "
" As usual a very long wait at the collection desk which is the last thing you want after more than 20 hours travelling, but come to expect that in the U.S. regardless of who you rent with. More paperwork done at time of booking meaning less time at the desk leading to less queueing would make sense. "
BOSTON, US - Reviewed by HASAN - 17 April 2014
" Great service, extremely happy with everything. Would recommend to anyone and would use again for rentals! "
" Great service, great customer service, highly recommended. "
BOSTON, US - Reviewed by MARK - 02 April 2014
" T&Cs did not state additional drivers (premium paid especially) would need to be present on collection. "
" Was given a mid-size Nissan Altima rather than the full-size Chevy Impala ordered. Purchased 'inclusive' package including extra drivers and full tank of fuel 'did not transfer to their system'. No problems resolving this though but it cropped up several times when completing paperwork and again on return. Told I should have brought it back with a full tank! "
BOSTON, US - Reviewed by PHILIP - 09 December 2013
" Consistently good value "
" High quality service "
BOSTON, US - Reviewed by FRANCIS - 12 November 2013
" simple straightforward booking process, clear concise terms of what was and what was not included, "
" typical car rental office, sales pitch for everything but not unexpected. Vehicle provided had 56k on the clock but done the job. At Boston you select your vehicle from the group category as the sales desk does not issue a particular vehicle so the choice of make, model colour is down to you. "
BOSTON, US - Reviewed by DAVID - 05 November 2013
" Service was good HOWEVER - not a high rating because I think you should assist our selection of car hire company by providing overall and detailed ratings as provided by your customers (like Amazon do) This would clearly help inform our decision. "
" Their GPS never worked. It wouldn't charge up after day 1 - dying after about 2 minutes (and YES we had it correctly on charge with the green light showing). It first locked out in Boston trying to get us from the airport to our hotel. That 8km trip took us nearly 90mins. No realistic opportunity to replace the GPS as Dollar have so few outlets and it would have cost us most of a day to do. Airport return said we'd probably not get any refund and anyway their office was awkward to reach - particularly with luggage in tow. At pickup we told the desk our intended route but they still conned us into paying about $130 for an EasyToll transponder (citing fines and their fine-admin charges). We did over 2k miles and spent an estimated $11 tolls. "
BOSTON, US - Reviewed by DIANA - 03 November 2013
" Good price, easy to book, clear instructions, would definitely use you again! "
" Staff friendly etc etc. My issue was about the petrol fill up. I opted to return the car and have it filled up by Alamo. I was assured that the price per gallon was very comparable with local filling stations. I returned the tank half full (overestimated what I needed so to that extent fair enough,) but was charged significantly more that I paid for a fill up from empty and was told that the reason for this was that when the car shows empty there are another 2 gallons to go and I was paying for them. Frankly this is not credible in a car that size and that left a bad taste at the end! "
BOSTON, US - Reviewed by LYNNE - 30 October 2013
" Efficient - no problems as always. "
" I would like to see additional driver rates included in the initial booking ..and I think to have to pay for the automatic toll reader is a rip off - you have to go thru the tunnels right at the exit of the airport - so it's great to have it and not worry about having the correct change but it would be nice customer service to have it included. "
BOSTON, US - Reviewed by SUSAN - 29 October 2013
" efficient "
" rather expensive to upgrade car for a regular user "
BOSTON, US - Reviewed by PAUL - 25 October 2013
" It was a very quick & easy process to book the car online. very reasonable. "
" First car that was offered had several problems including only half a tank of petrol & a broken windscreen wiper however the Assistant, Chris Bisson got us a replacement car & even though we had to wait we were very pleased with the assistance that he gave us overall & the new car which we were given. He was much more efficient than the first man that dealt with us "
BOSTON, US - Reviewed by ANDREW - 23 October 2013
" Subject to the fact that Budget had received a different pickup/drop off location "
" They at first insisted that we should have picked up the car from Florida, though acknowledged the 'proper' location as per the Auto Europe voucher and (with the help of a supervisor) corrected their reservation promptly. . The Ford Focus supplied had an 'oil change required' dash display message and the auto gearbox was rough. Also I agreed to the fill-up price of $3.74 per gallon but assumed this would be for top up only whereas I appear to have been charged for a full tank regardless of the fact that it was almost half full when dropped off. "
BOSTON, US - Reviewed by ABDURRAHMAN - 12 July 2013
" The best rent portal "
BOSTON, US - Reviewed by CHRIS - 07 January 2013
" Regular user and enjoyed usual efficient service and well priced cars and options. "
" Excellent service from pick up to drop off. Very efficient and good quality vehicle with no 'hard sell' to upgrade or buy additional options that you often get. "
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