Boston, a city with a fascinating past and an increasingly-exciting present, is a must-visit destination for people exploring the New England region of North America. Attracting visitors from all over the world, its three-mile-long Freedom Trail comprises no less than sixteen of Boston's most important buildings and monuments, including the Old State House (site of the Boston Massacre) and Faneuil Hall, the so-called 'cradle of liberty'. After that, spend some time at the excellent Museum of Science, popular for its planetarium and rare exhibits such as the 65-million-year-old fossil discovered in Badland National Park, South Dakota. Boston is also home to one of America's top museums, the Museum of Fine Arts, which houses some fine Impressionist paintings, an unparalleled collection of treasures from Egypt, Asia and Persia, and hundreds of important works from ancient Greece and the Middle East. After feasting your eyes on all of that, you can enjoy a relaxing drive through Beacon Hill, one of the city's most traditional and inspiring neighbourhoods, before visiting the Museum of Afro-American History close by. The world-famous Harvard University is another place of immense interest for people visiting the area with a car hire in Boston due to its many on-site cultural attractions, most notably the Peabody Museum of Archeology and Ethnology, Mineralogical Museum, Museum of Comparative Zoology and the Botanical Museum. And once all the Boston city sightseeing is done, why not head down the freeway to New York City (aka The Big Apple) located approximately 200 miles south-east of the city.
Auto Europe is a well-established international travel company with almost 70 years of experience in the car rental industry. Our very competitive rates satisfy the needs of millions of customers every year who book with us for the added convenience of being able to pick up their vehicle at more than 24,000 locations in over 180 different destinations worldwide. The fact that we have long-lasting partnership agreements with all the world's top car hire suppliers means that we are able to offer the widest selection of car categories and locations, including downtown Boston and the city's Logan International Airport. For some extra peace of mind before confirming your reservation, we suggest that you take a look at the comments left by some of our many clients in the Boston car hire reviews section below.
" The insurance part is tricky. They do not tell online that having an electric car means 5 hours of charging at station, which makes it inconvenient. "
" The services desk was rigid about doing a credit check. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 6
" Worked well. Glad I was able to get a single price easily for multiple drivers, full tank of fuel and all necessary insurances. "
" Almost everything went OK. However, the automated toll options needed to be explained. Nothing was said to me at the airport counter. When I queried following pick-up in the garage, what I was told made no sense to me, despite several attempts to clarify. There was nothing to explain what the options were, which roads in Boston were affected, etc. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Autoeurope experience was fine. Customer support were available and helpful. "
" Thrifty missold me a very expensive toll pass which it turned out I did not need. I was misinformed about how to pay for tolls, the man at the counter led me to beleive that it is very difficult for me to pay for tolls by myself and that I would be fined $10 per day for a late payment (which would come to hundreds of dollars). "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Don't buy insuance wih auto Europe "
" I had to buy Insurane with AVIS seperately. The said the insuranCE PURCHASED THROUGH THIRD PARTY DOES NOT COVER FULLY "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" auto europe has always been good "
" tried to charge me 2 days worth of extras for a one day rental on collection as i was 20 ins early. the cars were mall pretty battered and tired. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Excellent "
" Excellent service. No pressure to purchase extras when picking up the car, unlike at a previous experience with another firm at Boston. We were given a free upgrade which suited us very nicely. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As always, Alamo give exceptional service. "
" As always, Alamo give exceptional service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe were fine, voucher worked and communication was good just a shame that Alamo did not provide the quality they should have. "
" First time I have been disappointed with Alamo. No choice of car, just the Toyota Highlander which was very basic: no powered tailgate, wing mirrors or heated seats. Windscreen was filthy, interior was shabby and grubby. Wipers did not clear offside part of screen. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Only one real complaint about the car hire. The drop off location in Stamford noted on the Auto Europe document was stated as the Mariott hotel 197 North State Street, which I eventually found. The commissionaire informed me that Budget was no longer at the hotel premises but had moved some 2-3 years before! Your records should be updated and because of this diversion it caused us to miss our train connection leading to additional expense. So while i have no problem with Budget I do have a problem with Auto Europe. No doubt this will not be looked at or responded to by you so I wonder why I am bothering to complete this form! "
" no problem. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" Auto europe very good "
" queued at the desk, then queued again waiting to be actually given a car "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" This time the rental experience was good. "
" Everything went smoothly "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" I've said it all at para 3 "
" Good car, good value, no problems on the road and efficient staff, this is what car rental should be like. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Because Dollar were not responding, I contacted Auto Europe for help. I was told it was between me and Dollar and nothing to do with you, but 'I should contact you if I needed any help'!! So I replied and said I needed help, but nobody ever came back to me. "
" On collection, promised "manager's special", top of the range 'Q4' (no idea what that meant) with 'GPS, Apple car play, Android auto, everything'. Collected the car and it's basic. No sat nav. Plugging the phone in does nothing, so couldn't use Android maps. Guy handing out the cars doesn't care. Queue back at the counter is 5 deep, 3 of whom are there because of problems with the car. After 10 minutes, gave up and made do. A few days into the hire, became concerned about the inclusive toll package and if we needed to do anything to make sure it was working, so contacted Dollar with questions. Their response was nonsense and when I replied for clarification I heard nothing more from them. Turns out the toll issue was fine, but I had two weeks of stress worrying we were racking up massive charges. Also not convinced we weren't lied to about the toll charges (we were told we'd be charged $10 per toll on top of the toll, but a sign said $10 per day). "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
" good value. "
" Rude staff at Dollar Boston Logan. I was told to take a lower spec small car. I refused to do so then was told nothing they could do. I insisted then eventually was given a Toyota Corolla. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Have complained about being charged for extra driver and happy with the treatment of my complaint "
" Big queue at counter, was charged for extra drivers despite voucher showing extra drivers included, allocation of vehicle was handled well "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good service "
" No issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" very disapointing "
" There was a queue of about 80 customers waiting at the Thrifty desk when we arrived and it took them nearly 3 hours to reach us. Most other desks were almost clear. That was wholly unacceptable when clearly most were prebooked and hence the copmany musyt have known what was coming. Further, the day before we were due to return the car from Cape Cod to Boston, the steering/ignition on the car irretrievably jammed. Thrifty were unable to either fix it ot provide another car in time and no public transport was available at short notice. I had to book a taxi to get us there in time for our flight at a cost of $245 plus tip. I willbe claimig this back from Thrifty. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 6
" Easy to see what car you were choosing and easy to book. "
" The car is just what I ordered, the counter staff service was poor. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Would have been better to have Dollar staff on hand when I dropped off to assure me the car was checked in. "
" Car was not what I had booked. A very small Ford mini SUV with nr room for luggage in the boot: no boot at all really. Poor gas mileage for such a small vehicle. Beyond that while the counter staff inside were very helpful and clear, the man staffing the booth in the garage was unhelpful, never told me a thing about the controls on the car etc. I think that you are likely got get accidents with people coming out of the rental depot unfamiliar with cars, and this will be Dollar's fault. Finally, construction at Logan meant very treacherous driving the fist hour just to get out of airport and the same returning the car. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" My only alternative would have been to abandon undriveable car on roadside of unlit road, at 8pm, potentially causing more serious accident / injury to other road users. "
" Tire blowout on 1 August. Budget Emergency Roadside Assistance refused to locate car so claimed they could not help me, despite me giving directions from nearest I95 junction, road name, zip code and nearest town (I could identify location on google maps immediately). Had to arrange towing and repair myself with local garage, thanks to extremely helpful passer-by. Now Budget are refusing to refund my costs. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 9
" car was good, fuel economy impressive. Not much paper work but otherwise efficient and friendly. "
" Friendly and efficient. Returning the car was simple "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" AutoEurope is great but I will never use Dollar again "
" The most dreadful experience renting a car ever. We had to wait 2 hours in a boiling hot car park for a car. After about an hour they said they didn't have our class (we have 4 kids and 6 bags for the 6 of us) and would we like to pay $150 a day more for a car or wait until they get our full size SUV ? In the end we had to take a car smaller than than the advertised car and squeeze the children and luggage into the car. To make matters even worse they also charged us £360 of extras we did sign up for including insurances we already have and the fuel option even though we had full to full and brought it back full. We are still waiting to get this sorted. This is totally fraudulent and if I don't have the money back on my card by the time I get back to the uk tomorrow and will report it as fraud to Amex. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Good choice of hire companies "
" Quick and Efficient check in "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Such poor customer service while waiting hours in a queue to pick up the car! Not the right way to treat customers. "
" Had to wait over 2 hours to pick up car! Mentioned key fob battery needed replacement and they couldn't care less. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
" Auto Europe great as always - exceptional value and really helpful when you contact them, just really poor with the rental company in Boston "
" Took 4 hours to collect the car - utter chaos, under staffed and no organisation whatsoever, will actively avoid using thrifty again "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Dropping the car off at Boston airport was a nightmare and very stressful, and I also had the worry about the toll roads because I wasnt informed about toll roads and payments. I think as a British driver I should have been made aware of the toll system, or if the car was fitted with a transponder. "
" Picked up the car and all seemed ok but when I got to the car I noticed wheel damage and plastic trim on the front hanging off, also the back of the car on the drivers side had a dent in the body work, told staff in the garage and they were not bothered and just told me to take a picture, I took a movie of the whole of the car just to prove that damage was already there. tried to go back to the desk but there was lots of people in the line. On my trip I noticed toll equpment on the roads, I was'nt made awear of this I should have because this is my first time renting a car in the USA but nobody mensioned it. When I dropped off the car I was suppose to refill the fuel tank, but on the day in Boston the police had blocked the roads and I was unable to refill the car, it only had a quarter of a tank left, made it back to the Budget drop off running late because of all the traffic jams, explained to the drop off girl and she said because of the traffic no problem and asked a member of staff to drive us to terminal E so we could catch our flight to London. I hope that I don't get fines because of situation out of my control. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 6
" I've always found Auto Europe easy to use, great customer service when needed and have been a customer for many years. Highly recommend the site! "
" Pick up experience was poor! Waited for 20 mins for bus from terminal and that had to queue for 50 mins to collect car, longest in the car rental building. You would assume given Dollar knew that they had that many arrivals coming in the would staff for it correctly, 2 people (occasionally with a third member helping) isn't enough. Staff were friendly but after a long haul flight that amount of waiting time was totally unacceptable. Drop off was excellent and car was relatively new and in good condition so that was a plus point. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" dont explain hidden random costs "
" got another invoice from them similar in value to the one I paid auto Europe with a totally meaningless invoice that explains nothing "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" Auto Europe communication and pricing was fine. "
" I reserved and paid for a convertible mustang which they confirmed at the counter. When I went out to the parking lot, they didn't have any, and offered me a Chrysler 300. Are you joking? After waiting 1/2 hour, they came up with a mustang. The rear windows wouldn't close without pulling them up by hand and the front wheels vibrated at 60 mph. My teeth were rattled by the time I dropped it off. Car had 35,000 miles on it and was well used. "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
" Good service "
" Great service and price "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
" I always use Auto Europe, I like their system and they have always given e good service "
" I booked a luxury car but they did not have any so I waited for 35 mins till they brought one, having loaded up I was not allowed to drive through the gate because the plate was illegal, I was given an SUV but that also was illegal so another SUV, I dislike SUVs, The whole process took one and a half hours "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" Have used them before and usually provide what is needed "
" Had a wait of 2 hours when picking up car. No one there to check car in - then took £20 off credit card with no explanation "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 8
" Not impressed with collection of vehicle at all - time it took, plus the debacle of getting the right car and bring made you feel we were going something wrong plus the ridiculous amount of time it took! "
" To collect car took over an hr extremely slow service Then allocated wrong car - some sort of problem with the paperwork and we're made to feel we were stealing a car. Moved into another and supposedly correct vehicle only to be turned away at the gate again as the was still incorrect- took over an hr for us to leave with a vehicle!!! "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 6
" Outstanding staff from start to finish. "
" The staff were very helpful at desk and car pick up. On the return of our hire my wife who is disabled. At returns the man who we were returning to noticed my wife getting out the car as I was starting to take cases out and told my wife to get back in car and got one of the drivers to drop us for our flight, to save my wife struggling on to the bus. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I usually always use Auto Europe, the coverage is great and the booking process is easy. Is not always the lowest price but with the extra cover it makes you feel less like the rental company can take advantage of you. "
" Waited what seemed like forever at pickup, 1 staff member not really working just chatting as the line grew longer and longer. Was refused a receipt at drop off (we will email.you one) they said. Was charged $30 for about half a gallon of fuel. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 8
" Easy to use site, clear pricing and usually good value when there is a promotion running "
" Vehicle was generally in average condition and lacked some features you would expect on a vehicle of that size. Otherwise the experience with Dollar was very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
" Usually competitive pricing "
" Great service from friendliness of counter staff to the quality of the vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Given choice of car at pickup. With the different modern features difficult to know how to operate cars. Would be more helpful if staff available to help "
" Easy booking process and choice of car. Good option on additional driver "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy booking process. Will use again "
" The pickup and drop off were very straightforward and staff were helpful and friendly. We had no problems with the car itself "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Not a bad experience, but could have been better! "
" The desk staff were very good and explained that the insurance I had purchased did not cover everything so I purchased a further policy as an extra. it would help if the insurance was clearer. The vehicle could have been a bit newer with a few less miles. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" In the main the process was fine and the car was no problem at all. I 'hired' a sat nav and to be honest the 16 day hire charge was greater than purchasing the identical unit in the UK. The unit hadnt been refreshed for some long while ad it wad giving outdated junction numbers which I'm told where changed over a year ago. When I mentioned this on returning the vehicle the operative was totally disinterested "
" See comments below re Sat Nav "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe easy to access and gave VERY competitive rates for hires in the NE USA (hundreds of $ less than one of the competitors!) "
" Generally a very good experience and better than I've had with certain other rental companies in the US "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Experience with Auto Eurpe was good with no issues "
" Had to wait 1hr 10 minutes to check-in at Thrifty Counter. This was a disspaointing start to our holiday car rental experience. The car we were provided did not match the expected rental specification. The car was direty and far too much damage to the paintwork. We had to ask for the car to be changed. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" This is the third occasion that I have used Auto Europe, the company is straightforward to deal with and offers good value but is very dependent upon the level of service and quality of vehicle supplied by the companies that it arranged it's cars through. "
" This was in a number of ways a disappointing experience, on the plus side the car supplied was ideal in terms of size and economy but had done almost 25k miles and had clearly been well used and appeared to have been poorly maintained, the cruise control was inoperative, and the engine management computer intermittently indicating that the grill shutter was not working and that the tires may have been under inflated. These warning messages were disconcerting. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 4
" A very positive and stress free experience. "
" Excellent. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" See above "
" I was surprised that the vehicle was not in better condition. For example, a noticeable stain on the driver's seat and scrape marks on the driver's side, front. However, overall I will be renting Alamo again next year as the pick-up and drop off were exceptionally quick. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" All Good "
" Great Vehicle supplied No hassle on collection or return 1st Class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The experience with Auto-Europe was very good and the above comments do not apply to you. "
" The choice of car appeared to a class lower than booked. It was dented on the bonnet & the boot. The collect took over 2 hours because their was only 1 person on duty until the last 15 minutes. The man allocating the cars was rushed off his feet as was the man receiving the car without inspecting it, so I am concerned that Thrifty may find things to charge with although the car was pre/damaged/scratched whenI collectedit and I did point this at the time. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" It was good overall and will use you again next time I travel "
" Car was good, no probs.,will usually try and rent from Alamo, have used them a lot and haven't had any problems "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Fast dispatch, efficient return. Car was not tank full. "
" They try harder "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Very easy to deal with its a shame Avis let you down. "
" We had a problem with the car and had to have it collected the day before we flew home and get a town car to take us to the airport as it was un-driveable. We therefore lost our last day and are out of pocket for the town car. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 3
" Great car, worked perfectly so very happy with the experience. "
" The most important feature on a rental car is a SATNAV (also known as Nav or navigation or GPS). It seems impossible to specify this with any rental company (not just Dollar), but luckily the car we hired came with an in-built SATNAV which was excellent. We had brought a WAZE system on our phone and various maps, but the fitted SATNAV was all we needed. We would more likely book with Dollar if we could be assured that a SATNAV would be fitted. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Auto Europe site easy to use. Prices are only competitive when there are promotions, otherwise way too expensive "
" Happy with the price paid given the huge increase in car rental rates recently. The pick up experience wasn't good though. There was a long line of people and it took around 20 minutes to be served. Drop off was really poor. No guidance from staff, i parked the car in the compound and they said leave it there, they'll deal with it later. No paperwork or check on condition so i am worried they will raise non existent issues with the condition and mileage of the vehicle "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 9
" Good service at a good price "
" Easy pick up and drop off, car spotless inside "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Excellent price & very easy to deal with. The car we got was brand new & the girl showed us everything. "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to book and great value "
" Fantastic. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall a good experience with Dollar "
" Didn't get car I ordered but got one similar which was much older having done 30k miles. Took nearly an hour to get checked in at desk. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Simple efficient. All round great experience "
" Excellent experience great car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very Happy with Auto-Europe - the web site was easy to use and the prices very competitive. I also like the "everything included" package - I hate being over-charged for collision damage waiver etc at the rental counter. "
" I would have scored higher if there had been signs or information at the rental counter to tell me where to go having made a Quick Pass booking. The booking instruction said " follow the Avis QuickPass signs" - I didn't see any! Having waited in line for a while (the queue was long) I decided to intrude on a booking session with another customer to ask the booking agent what to do and was told to go right on down to the garage. It would have been nice to have that pointed clearly on arrival! Everything else with the rental went fine. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" STRAIGHTFORWARD BOOKING AND ALL WORKED OUT WELL AND AS EXPECTED. "
" ALL ROUND EXCELLENT EXPERIENCE "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to book, paperwork is easy to read, no added extra gumph, fast and very efficient "
" Fast friendly service, no hassles for extras at all. Clean car with delivery milage, upgraded for free with a choice of several cars. Very friendly crew at pick up and drop off, very easy car rental service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Fast and great help from alamo staff "
" Guided through computer checkin by efficent staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above, also haven't received a confirmation email after drop off to confirm all was ok?? "
" Car smelt strongly of Canabis which even with a new air freshener didn't go away!! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Auto Europe are excellent and always offer the best protection as part of the price. "
" Nice car, actually the type that I had booked. Quite slow at check.in and.at drop off, had to ask.for.a drop.off receipt as it seems.they don't normally give them out, so you would walk.away unaware of any possible penalties or extra charges which seems odd. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" N/a "
" Had an issue with my first car, returned it next day and swapped over no problem at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Could'nt get a better price for a luxury car. "
" Staff was friendly and helpful, although it took some time to recheck my license, credit card and everything. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" easy savings "
" smooth handling on the phone when we had to change our dropoff location due to a flight change "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to book "
" Great service and vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent service could not fault it "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy booking, pickup and drop off where very easy all cover included no need to pay extra when picking up "
" Very easy pickup and drop of at Logan airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Used you before, easy to arrange on-line, competitive, will be checking with you later this year for my next trip to USA. "
" Good experience all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" D "
" D "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Always an excellent service - we almost always use Alamo. Costs continue to rise sharply, however. Cannot use upgrades sent by email - as we often hire for more than a month. Why do upgrades not work for rentals over this time? "
" Hired for two months from Logan, Boston, USA. Car had previously been hired to 'SMOKERS' (UGH) - please have smoking and non-smoking vehicles. No information about how to activate transponder so spent 2 months using EZPASS lanes without it unknowingly. Thankfully discovered that Alamo cover this eventuality - but it caused a lot of unnecessary stress when we realised our error as the fine per violation is $57!! Please show customers how to activate/deactivate the transponder as required or at least tell customers if the transponder needs to be activated as some do and some don't. Systems are changing constantly without proper notification. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Always easy to use and value for money "
" Staff we very helpful at both pick-up and drop-off locations "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" . "
" First time I've never had to pay any extras with a rental company !! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Decent car "
" Only real negative was the length of time we had to queue at the Advantage counter. Not the very helpful lady at the desk's fault. Also a bit disappointing that we had to point out blemishes on the car itself to the staff prior to departure so as to be sure we did not get billed for them when we returned the car. It would have been nice to have had these pre-checked and duly noted so we did not have to worry about it. But then again we would probably have checked ourselves anyway "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Have used Alamo previously and they are my choice for USA car hire "
" A delay in collection due to July 4th and car was not totally clean inside, still wet from carwash on outside. Happy with car overall as economic and in excellent condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" I had sorted out Excess Collision Damage with my own insurance, I had my own GPS/satnav and we opted to pay the tolls ad hoc. My homework/preparation saved us quite a lot. I have to say - again - how agreeable the staff were and it was great to be able to have a conversation with people who didn't seem to be on a commission based system. I have used Dollar before and, on the strength of my experience in Boston, I shall use them again. Thank you. "
" Pick up was very straightforward - I had done my homework and knew what I wanted and what I didn't. The counter staff didn't pressure me for extras which was refreshing. On returning the car I realised I hadn't got the instructions about how the drop off worked - in Boston it's not quite straightforward. I felt I would have benefited from being told at pick up what the procedure was. However it was quickly sorted and again the counter staff were engaging and friendly. Definitely refreshing. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Found Auto Europe on the web and all worked perfectly for a car hire in Boston - our car was in the USA so a mismatch there in the comapny name. The check in clerk wanted to seel me tow in insurance and I said I did not expect an AVIS car to beakdown and declined it for $8/day . She said about potholes I said not on the Interstate roads she disagreed. Our experience in new England that road surfaces were good. And we enjoyed the trip. Faultless. "
" Avis is not the cheapest but the extra cost is worth it for the quality of service. It was faultless. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Simple, efficient process from online booking, through collection to return. "
" Prompt easy pick up. No hard sell on any extras. Choice of vehicle (within group)was an unexpected bonus. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Will give you a 10 out of 10 for everything if you can help deal with the issues we had with the counter staff at Boston airport essentially lying to us to make us buy the 13 day E-Z pass. Very very annoyed about this & would appreciate you guys looking into it for us. Thank you! "
" You guys would have got 10 out of 10 for everything except for the guy at the counter when we picked up our car. He told us (very clearly) that, based on the journey we would be taking, we would need to pay an extra £130 for the e-z pass. He told us that none of the toll booths accepted cash and each time we went through we'd be charged the toll and an admin fee of $10. He said we'd go through at least 8 toll booths and the tolls were about $10 each. So we paid for this. What actually happened was that we went through 5 tolls. 3 of which we could have paid cash and the fees were $2, $3 and $1 (I have the exact locations if you need). So we essentially wasted over £100 on the pass which we were told "we really had to have so we don't get charged $150 or more". We mentioned this when we dropped the car off at Boston airport (the guy here was brilliant). He did process a refund but I'd like to get full refund as this is totally unacceptable. Please contact me for more details. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good, fast and efficient service "
" Thrifty had our car ready and it was very quick to sort paperwork "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Impressed with your service. In the past I have normally used one of two on-line brokers but lately they have proved expensive compared with dealing direct with local rental agencies. I will certainly try you again in the future. "
" Free upgrade to small SUV. Speedy pickup and drop-off. Only difficulty caused by the sheer size of the Boston airport car rental area, nothing to do with Budget. Car was in excellent condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Happy with car (Hyundai Sonata) - great big boot for 2 large and 2 small cases. Car appeared to have been internally valeted but not particularly clean on outside and the interior stank of cigars. Quite unpleasant as we are non smokers. We also had the car for over 2 weeks (touring holiday) and the smell didnt dissipate until near the end of the holiday. Otherwise it was comfortable to drive and we had no other complaints. We would consider using this company again as their prices were very competitive. "
" Central venue in Boston. Car pick up in multi storey car park. Easy to book online. Free second driver. Quite good service. Opportunity to make advance payment to cover toll fees. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" Excellent prices, smooth transaction at the initial online booking and no issues a the time of picking up the vehicle. "
" Few staff or functional Enterprise self-service kiosks at the Boston airport car hire center, so the process was unnecessarily long. Other than that, everything was smooth as silk. Staff all very friendly & professional. Vehicle was excellent, a lovely ride & ideal for our needs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent will use Dollar again "
" As usual dollar provided an efficient and excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good communication and good advice about not needing to purchase additional cover "
" This is the fastest experience of picking up a hire car. The agent did not try and sell unnecessary add-ons. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Very good "
" Best experience to date with car hire service both locations made everything easy and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Booking experience with Auto Europe was good and would use them again. "
" Service was ok, but not excellent. Was pointed to 4 cars and asked to choose one, with no guidance about any of them. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" There were no problems with this rental - no hassle at all "
" Very easy pick up and drop off. Plus we had a choice of cars to rent. Excellent service - thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Already recommended to friend "
" All ok and would use again "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I would recommend auto Europe but with the reservations I have already stated. "
" The car was fine and the overall rental worked out well. However the counter person I dealt withat Logan airport was very abrupt and not at all helpful. When I asked a question I was told she had already told me that and repeated her previous gabble. Finaly I had paid extra to have the full insurance package and did not expect any further costs on pick up but the abrupt young lady informed me I had no roadside assistance or personal cover. I took out the roadside cover but declined the personal cover. I would like to have been aware that these were available options when taking out the rental agreement. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything was very straightforward & went very smoothly. "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good "
" Very good no problems at all "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" We just made it to the counter prior to the 2 hour delay window closing due to the late departure of our flight, as we were boarded it was not possible to inform Autoeurope of the delay to our arrival in Boston. Not sure how rigid the 2 hour window is with Car rental companies. "
" First car offered had a flat tyre and was poorly cleaned. 2nd car was cleaner but have had cleaner rental cars from Budget. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" Good clean car and quite new. "
" Very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to book and good deals "
" Excellent as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Efficient and a good car, just satnav advice please "
" The Counter Staff was very efficient polite and helpful. My only observation was that I pre booked a GPS, not knowing that there was a satnav installed in the car. I believe that the counter staff should have advised me of this instead of giving me the GPS. However when I returned the car I asked if anything could be done about the payment for the GPS, the staff on the desk removed it without question; thank you. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" No problems "
" Faultless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good exp, would use again "
" Only two staff on with about 20 people waiting in line, took me about 50 minutes to get my car. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" I was sold additional drivers and a free rank of petrol by Auto Europe. Budget included additional drivers as part of their package and so this wasn't required. They did not honour the free rank of fuel and told me when I picked the car up that I would be charged extra if I did not return it with a full tank of fuel. "
" Generally good but there was damage to the car when picked up that was not marked on the documentation "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Very pleased "
" Very pleased "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Explained everything. "
" Friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" No problems whatsoever "
" Everything went extremely smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good price, lovely car "
" Easy from start to finish "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Great value, efficient service. "
" The online check-in streamlined pick-up considerably. Most of the time spent with the counter staff consisted of them trying to persuade me to upgrade or pay for pointless extras, which I resisted. And then was given a free upgrade anyway when I went to choose a car! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All went smoothly. Car collection/drop off is off site at BOS so allow extra time "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Efficient as always "
" Decent service, decent car but cleanliness was poor "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" I also contacted autoeurope by phone and it was very professional and efective. Prices are also good. "
" It was short but everything was great, quick and smooth :) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Change wording of question 1,4 (should be experience) "
" Long wait at counter "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Once at counter service very good "
" Quite a long queue at counter resulting in a longer wait than expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above "
" Great customer service and more than happy with provided vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good web site no problems. "
" Ordered sat nav for car, none provided and very poor response from staff when I raised the issue. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall experienced no issues during the rental however if car given had been in a better condition then my review score would have been higher. "
" Overall good experience however car was bumped, scratched and damaged on almost all panels, was not very clean and final bill was not clear as don't really know if this included all the tolls we used, however hoping that it did. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" efficient service "
" swift efficient communications and courteous manner - even joyful at pick up! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything is ok except the $300 that I hv to pay extra for what purpose I still don't understand "
" There is a 300$ that I have to pay extra which I don't understand why? So please check as Budget guy at the counter told me that I prepaid for everything but there is still $300 blocked from you guy. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Looked after very well any queries were answered quickly. "
" Very easy and friendly and I think it helped that I had booked through Auto Europe as there was no pressure just helpfulness. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have used Auto Europe many times and have recommended them to friends and family, who have enjoyed the same ease of booking and value for money that I enjoy. "
" Quick and easy pick-up and drop off. The make and model I booked was waiting for me and there was no hard sell to upgrade. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Very straightforward from start to finish "
" None "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" very good service "
" very easy very good service "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" very convenient dropoff near airport "
" great car, good service, kept getting a message that colission radar was turned off: not clear why. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" generally ok, thought SAT NAV hire/ vehicle upgrade exspensive. "
" Easy booking and collection, however when driving out no one was there to go over vehicle and record danage etc i asked at the barrier and a half hazard disinterested persob kind of scribbled a not note checking the damage or recording it correctly, in this it was not a problem. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Straightforward booking. Good price v "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I am not used to driving/using modern cars - I drive a 12 year old manual. The auto tail gate feature on the Ford was dangerous as I and my wife did not appreciate that it closed automatically when "kicking" under the rear of the car. As a result it struck us on the head on numbers of occasions when we were loading/unloading or getting changed under the raised tailgate. It also came very close to crushing some of our fragile possessions. All customers should be provided with a clear warning of this problem when they collect car - I guess there would be some liability for any injury/damage without such a warning. "
" I am not used to driving/using modern cars - I drive a 12 year old manual. The auto tail gate feature on the Ford was dangerous as I and my wife did not appreciate that it closed automatically when "kicking" under the rear of the car. As a result it struck us on the head on numbers of occasions when we were loading/unloading or getting changed under the raised tailgate. It also came very close to crushing some of our fragile possessions. All customers should be provided with a clear warning of this problem when they collect car - I guess there would be some liability for any injury/damage without such a warning. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall great experience "
" Great car and pick-up and drop-off just a shame the check in people seem to always try to get you to pay more for things not needed "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Always give great deals and never a problem when picking up the car "
" Of all the car rental companies Alamo staff seem the happiest. I'm fairly new to alamo but think they're a great company "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Great value, easy to book. "
" Offered a free upgrade to a brand new vehicle. Really excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Always a pleasure doing business with Autoeurope and I will continue :) "
" always have a good time with your service providers - Alamo were just great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe was good, but my credit card provider was confused by their payment being taken from a German address which initially lead to them blocking my card. "
" Budget check-in at Boston Logan has always been slow and not very friendly, this time was no exception. However, we did get a better vehicle than expected (Kia Soul vs. Ford Focus). "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very easy to book, pick up and drop off. I would definitely use Alamo again. "
" Booking was easy, picking up the car was quick and the staff friendly and dropping it off again was very quick with very friendly staff. This was the second time we've used Alamo for renting a car in the USA, and both times we've had very good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall very good experience and have booked previous USA rental with National and AutoEurope which provided a similar great experience. Would be good if could select some of the options such as electronic toll pass and sta nav at point of booking. "
" Great selection of vehicles on arrival at Boston which we upgraded to get the in-car sat nav. Had a car with low mileage and good clean condition which we took the roadside breakdown option and electronic toll pass which provides peace of mind. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great way to hire a car. Vue for money and efficient "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have no issues with the service, efficiency or price of this rental. (The car itself was very uncomfortable and caused me a lot of back pain, but that is absolutely nothing to do with you!) I book car rental based on price, availability and reliability of the rental company, so it would be hard fur me to recommend you or Alamo ahead of competitors. "
" Alamo was good to deal with. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Very convenient, helpful. We were pleased. "
" Staff were pleasant and efficient -- even met us in Christmas outfits! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Enjoyable and fast experience good that dropped off knowing nothing owed "
" Gentlemen at desk tried selling me extras even though package I had everything. Plus fuel "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" worked all fine; no problems "
" worked all fine; no problems "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Dirty battered car smelt of cigarettes "
" Car dirty and battered engine management light on and smelt of smoke. Drove well to be fair and did what it had to do. Counter staff nice, pick up staff ignorant, drop off staff nice. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Good! :) "
" Good! :) "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Excellent service and and excellent rate for the vehicle. I will use auto Europe again "
" Speedy service. No hassle. Upgraded to a bigger car free. Minor delay as I prepaid fuel on pickup. As it was a bigger car they wanted more for the fuel. But the agent waived the charge for my inconvenience and slight delay. Overall very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" A pleasant experience, however I booked for the second lowest tier car and I assumed a sat nav would be included in the price but was not, I had to pay an additional $60 for the 6 days car hire. Perhaps your website should be more explicit in notifying a potential customer of this fact. "
" Long queue at Boston Logan for Alamo check in compared to the other car rental companies. Perhaps just bad timing or slow employees, who knows. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Not up to usual auto Europe standard really. "
" Probably better to spend slightly more. Car was wet inside! Return area at jfk poorly signed and filthy. I saw a rat! "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 7
" Had a choice of cars from which to choose. "
" Pleasant foyer and car was one floor above in covered space. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above "
" Everything went like clockwork. Could fault nothing! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It all worked "
" Courteous staff everything worked "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Booking, confirmation and receipt of the hire information all went well. We would be happy to book with yourselves again. "
" Unfortunately we arrived at the collection counter to what can only be described as a full on and fairly aggressive sales pitch by Virginia for Satnav (this started at over $300 but after first refusal was magically reduced to $190) and a toll pass for $20 which when questioned didn't actually include for any tolls fees but would give us a discount - when asked what sort of discount it would provide, we could not get an indication or even a guess. We felt that both items were probably being pushed as a money making exercise which, having booked the gold package for a full size car, we didn't appreciate. We therefore have nothing positive to say about our experience at the airport hire desk. The actual collection went much smoother. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No problems "
" No problem at pick up or drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Too much traffic "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Booking was very easy and the rates very competitive "
" The staff at Advantage Car Hire were excellent, they even changed my vehicle because the one they had allocated me was a bit big, nothing was too much trouble and it was a pleasure to deal with a car hire company and not be pressured into buying extra insurance and the EZPass. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe must share the Blue Shutle system with information to the customer "
" Very efficient with a different shuttle service and not expected when arrived at Boston Airport. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Ok - if dealt with on line. Not so good on the phone. Used to work well when the AE call centre was in the US, now its based in Germany I try not to use the call centre. "
" No std cars avail on arrival, had to wait till one came up - no choice of vehicle. Chevy Malibu, rear left tyre had slow puncture and had to be pumped up every day. There was also a constant oil low warn mess. Vehicle c/o at Warwick airport with no problems - again not much choice.. Other than that - v satisfied wit Alamo - will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Overall v good. "
" Service good, could have used a car manual in the car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" clear,easy booking. "
" i had to buy sat nav for the car, even though car already had one.staff should be informed about what the car provides, in order to avoid extra costs!!! "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great overall experience. Prices shown were the final prices and the car was what we were advised it would be. "
" Great customer service when picking up the car. The car was extremely clean when collecting. Also no hard sales push for any extra insurances or anything else which I have had in the past from alternative companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good service at a reasonable price! "
" Excellent check-in service with no hassle at all. We also got a very good upgraded vehicle, as they had no Compact cars available. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" the operation is efficient and effective and, I believe, good value for money "
" Very helpful and friendly staff and a very comfortable vehicle "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" .. "
" Despite requesting GPS he said he didn't have any. when I said he would need to get one from another office he managed to find one. I was charge an additional £80 on my credit card, not sure what that was for. I was advised there would just be the extra one way drop off fee which I was expecting to be about 340 "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The online booking was very straightforward. A very slick and customer focused operation at Boston. The free upgrade was a bonus. "
" Very efficient operation at Boston. Only small issue was being directed to take return receipt to Alamo desk when there was no additional charges as the vehicle returned undamaged and full of fuel. Could have gone straight to shuttle bus. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Simple online booking, good value car rental deal. "
" Easy collection & return of car at Boston Logan. Friendly and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" E "
" E "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Drove 1750 miles successfully around New England . Comfortable ( Nissan Pathfinder) but got charged 12 dollars a day for toll fees that would have cost us no more than 20 dollars overall.! "
" Car had 35 thousand miles on clock and had rear wheel rumble/knocking. Not particularly clean inside when picked up. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 6
" Auto Europe is our preferred booking agent, we use your service regularly and apart from this rental it is always successful. For a complicated one way booking in Australia recently, we phoned an Auto Europe consultant and he was extremely helpful in securing a good price. "
" Very long queue at Boston airport. Counter staff member was off hand and unhelpful. Tried to upsell and refused to supply maps, but wanted us to use a GPS at extra cost. We were given an old Nissan Versa with many marked scratches and 20,000 miles on clock. We booked an intermediate car. We think this was in the small car category. This was most unusual for an Auto Europe experience and as we have booked various cars in Australia in January /February we will be very concerned if we have the same treatment. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
" There was a Lack of clarity on paperwork about who we hired from. It was not as stated Combo but Thrifty. We had to hunt out information since things were booked months ago. This was not very good and had us worried when we tried to hunt it's location down in the rental shed and we could not find it. Why on earth is Auto Europe calling it Combo when we have to go to the Thrifty desk?Charges for toll device which is more or less essential should be should on quote options so that actual price can be determined and a proper price comparison made. . "
" Very slick processing at both ends taking the very minimum of time with no queue "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good "
" Car not checked on collection until we had done our inspection and pointed out scratches and slight dent under poor lighting conditions. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Slight confusion over glass/tyres/etc cover included for different hire companies had to be clarified, and still seemed not to be straight forward. Apart from that good service - enough that this was second time used in 5 months! "
" Long wait in line (1 hour) to pick up car. Car allocated to two hirers, sorted out by 'regular users' counter. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Good value for money. "
" None. All went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Drove 1400 miles and the sat nav I requested enabled us to find locations very easily. "
" Everything went to plan during our holiday with the hire car which was an upgrade to the model I ordered and comfortable to drive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great service all around. "
" Great service all around. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" efficient "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Once we had exchanged the car with the wore wheel bearing we were given a Camry which was comfortable and delivered good mpg. "
" Initial car offered was covered with dents and scratches. The second car had 49,000 miles on the clock which we accepted. However this had to be exchanged 5 days later due to a failing rear wheel bearing. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" The terms of this deal were excellent and a real bargain. "
" The pick-up in Boston was very busy, clearly the staff and facility was overstretched. The car was not cleaned and so checking the body for marks and scratches was difficult. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" good "
" very easy and lots of help from staff at the start (eg finding and setting up GPS) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe may not be the cheapest but they are very competitive and provide a high standard of customer service which is ultimately what counts. "
" The initial hire process was a little 'bumpy' because there was an issue relating to the fact that you had taken the booking and yet then chose to inform me on the morning of travel that my reservation had been "suspended" and that I was required to go through a number of security checks despite having hired from you before. These security checks would have involved me sending you a copy of my passport and credit cards in an email, something that I am loathed to do even for government authorities. However, following an email from myself the matter was quickly resolved, Auto Europe displaying the high level of customer service that I had expected. I have used your services several times as indeed have many of my friends and you are regarded as being amongst the best, if not the best, for overseas car hire. Collecting the vehicle from Alamo in Boston was painless and the level of customer service excellent, as indeed it has been when I have hired through Alamo or been with friends who have hired through Alamo. Sadly though that level of customer service was severely lacking when it came to issues that were experienced during the hire. The rear luggage compartment cover was missing which presented a security issue; I emailed about this but failed to receive a reply. I then had to return to the UK briefly and asked whether my Father could be put on the policy or whether I could return the cart Alamo and park it there - I was not asking or a refund - and pick it up again upon my return to Boston to save any messing around; I did not receive a reply. I will not bore you with the email chain that ensued suffice to say that when I returned the vehicle Alamo were extremely apologetic and admitted liability, indeed both the 'return check out' lady and the supervisor were dismayed and embarrassed by the appalling lack of customer service. However, what makes the matter all the more infuriating is that, because Alamo had failed dismally to deal with the matter and because the email that I finally received also failed to deal with the matter, I emailed their CEO Pamela Nicholson and, guess what, she failed to reply. I emailed again and yet again received no reply. Given the absolutely pathetic level of service it would appear that Ms Nicholson has her cranium well and truly inserted in her anal cavity and cares not about customer service but more about her pay check which she receives for, what would appear to be, doing little or nothing. I have just sent an email to Mr. Nestor and am awaiting a reply, I will not be holding my breath though. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Unreasonable class categorisation. I rented a Mustang or similar, and was given a mini cooper. I understand I cannot reserve a particular model but for the premium paid I expected maybe a Chevy or dodge, not a mini cooper. Only after much complaint did they agree to give me a Dodge challenger but it was hard top, when I ideally would have had convertible. "
" Unreasonable class categorisation. I rented a Mustang or similar, and was given a mini cooper. I understand I cannot reserve a particular model but for the premium paid I expected maybe a Chevy or dodge, not a mini cooper. Only after much complaint did they agree to give me a Dodge challenger but it was hard top, when I ideally would have had convertible. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Good prices. "
" I don't think the pre-paid fueling is explained adequately. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" the extra fees were not made clear to me "
" espite being told everything was included in my rental I still had to pay $350 at the airport, after a long trip all you want to do is get away from the airport to your room "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Good value , a very nice car "
" First time traveling where the are gantry toll collection, And didn't feel we were explained about it properly, just offered the reader and will now have to pay the highest charges !!!!a lesson learned. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe experience was very good. Easy to book and fair prices "
" Rather 'blunt' and 'to the point' personnel at the counter but they seemed efficient. . However, no one gave any instructions or offerred any help re te controls on the car . I had to ask a few questions to a guy who was near the car. Biggest disappointment was that the car didn't have a sat.nav. GPS , which for this standard if car I found strange. The counter staff never offered one, so I had assumed there would be one . On the return , again a blunt person . I advised that I had brought the car back a day early. They just asked if I wanted an invoice or one to be emailed. Told me to leave keys in car - nothing else. Very strange as I expected them to examine the car "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 9
" No complaints whatsoever "
" Excellent car got free upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good deal from Auto Europe for my 3 week hire. Cheaper than Alamo's own website. "
" Absolutely no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Really liked service, a bit at pick up counter, cannot fault car. Did not need to buy package with GPS as car had Sat Nav already, shame I did not know when booking. "
" Great car, very easy drop off "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Very easy to book and no attempt for a "hard" sell extras at the pick up point. "
" No problems. Car pick up staff very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent all round "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything was good thanks. "
" Great "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good - very easy thank you. "
" All the service was great. It was only the girl at the area who first showed us to the car, as 'indifferent' and not really interested in whether we were all set and knew what to do. All other staff and the vehicle, were great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" As above "
" Couldn't fault it. Is our second time using Dollar and has been great both times. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good price for large car . Better than competitors pricing . Good service at terminal for both drop off and pick up . Hassle free rental which helps the holiday run smoothly . "
" Efficient friendly service . Made choices clear re additions eg insurance, refuelling and sat nav. Gave us a choice of vehicle in the category booked. Efficient and speedy drip off and transfer to airport . Good price via auto Europe "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Autoeurope always been very helpful with booking process. "
" Received a very unexpected additional charge for interior cleaning - $200 dollars. Very hard to contact customer services about it - there was no information on rental agreement about this additional charge. Very unhappy with this. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 5
" Easy to book "
" I was charged for a toll road device for the car that cost over $100. I used a toll road about 5 times that would have cost me $20 at most. I was not made aware that I didn't really need the device. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Trouble free. Will use again "
" Well organised and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy, a good interface "
" The worst pick-up experience I've ever had in the USA. Usually it takes 2 minutes but Budget/Avis at Boston were understaffed, disorganised and indifferent. We waited more than an hour and were given a car with a half full gas tank only partially clean. And I'm grateful that we got that so we could go. All the other car rental stands were slick and quiet by comparison. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Great UX throughout the booking process "
" I was coerced at the rental desk to pay for an EZ Pass for 15 days of my rental. I had clearly stated my travel intensions and know that I needed the pass for 3 days only or I could have paid for rental at the toll booths for most of the trip. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" As above "
" The low rating for staff was counter staff in Boston only. The whole process from queuing to driving out took an hour in Boston and there was only one person in front of me in the queue. They also charged me $70 for an Ez pass. JFK was a perfect drop off with excellent staff. "
Value for Money: 9 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I always like Auto Europe, but it will be nice to include drop off charge and other charges also in the rental prepay, so we do not have to worry about other costs later. "
" The van had problem climbing hills slightly. Also Van was from Ilinois and i dropped from Boston to nearby Ann Arbor, hence the drop off charge should have been less than $250 I had to pay. Other companies had dropoff charge of $100. Also, I was given the option of Sienna as rental by National guy, but was told that they could not find the key. Otherwise rental experience was good, especially zero excess was stress free. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" Everything went fine, just disappointed by the condition of the rental car. See above. "
" While the vehicle was an excellent Mazda SUV it was in very poor condition with many dents, scratches and broken internal items. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Easy to use and good price for my rental. "
" Very smooth pick up and drop off. The car had a warning light for a service which came on a couple of days before returning it, which was a bit worrying, however no problems. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Top Draw experience as usual. "
" Good service and price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Quick and easy "
" Extremely helpful people on the Enterprise desk and in general a very good experience with Enterprise. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good "
" Flawless experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good, nice car "
" No hassle, very good collection,and drop off experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" mostly positive, will defiantly use again. "
" very positive, only downside is drop-off person did not check that I had left the optional Sat-Nav. Was worried I might be charged for its loss, if it when missing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" great user friendly site. "
" great service, great car. friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All went smoothly "
" Smooth rental procedure and virtually new car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Excellent "
" Easy and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Always happy to use AutoEurope and have never had any trouble picking up the car "
" Always good at any airport in the USA I've used "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Excellent, great prices with everything you need included. have used Auto Europe for a long time and I'd be unlikely to use anyone else "
" Excellent service, efficient staff and often a free upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Fast & efficient, thouroghly recommended. "
" Excellent, efficient, service. Car was virtually new, would definitely book with National again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Car was fine. We were 30 hours late to collect as plane delayed. Glad the car was still available? do we get any refund for the unused days hire? "
" Alamo is good, we have used them befor. No problems "
" The pick up and delivery were fine. The car appeared old and I had a flat tyre which was a pain, but not related to your company. "
" Overall Alamo were fine but I found the car somewhat concerning for the whole 10 days. I have not felt that before when renting. Perhaps just a one off? "
" No problem with Auto Europe. "
" Not very pleased with Alamo for not informing me that I should have done a car condition survey and handed the sheets in to the exit gate who did not ask for them so I hope this does not leave me vulnerable to an extra charge for any previous damage. This is the first time I have rented a car abroad and although I did not put any damage on the car I hope the comments from the receiving Alamo operator are correct and that I have nothing to worry about. "
" Very easy to use the website to book the car, will use again, thanks "
" Staff were friendly and helpful, directed us to a row of cars and told us to choose the one we wanted, great!!! "
" Easy to navigate website which allowed us to book a car to best suit our needs. The price we paid was excellent and much cheaper than other car hire sites. Car we received exceeded our expectations. "
" Car we received was excellent value for money. It was perfect for our needs, especially all of our luggage( ski bags etc). Service agent at airport was very pleasant and helpful. "
" got the big sell from dollar to add extras to the rental including a claim we could not use te turnpikes without subscribing to easypas which i thankfully knew to be untrue "
" as above. liked the guy who checked us in on return of car, good humoured and dealt with us veyr quickly. "
" Easy to book, Excellent no nonsense pricing. I have used Auto Europe several times and have allays been completely satisfied. Will be using them again. "
" I originally hired a Mid Sized SUV but was automatically upgraded to a Full Size SUV - So very Happy with the service. Staff at Boston Logan were helpful and friendly. "
" Really great service . . with the best prices "
" Great service, no funny business . . . plain honest language "
" A good experience all round "
" Would have liked someone to show me around vehicle. was taken to car and left. Had to go and find a member of staff to help me to use a key-less start. other wise no faults "
" I have used you many times, and your services and prices have always been excellent. "
" Good cars, good service. "
" I have always been satisfied with my dealings with Auto Europe "
" My first choice of car on collection was a Ford Fusion Silver Grey but when I got in to drive away a warning light came on to say Low Tire Pressure. I was told to choose another but the only available Fusion was a white one with body damage and a soiled rear seat. However I experienced no problems driving it and the return experience was straight forward. "
" Very good value. Efficient. And no fuss. "
" Good deal on car, but key was faulty. Not a big deal, but annoying. Of more concern was the recommendation to purchase ez pass at ten dollars a day. This was taking advantage of a customer who knew no better. There is no way I could spend that much on tolls a day, and I did a lot of driving. They should stop this money making practice. "
" Would be good to have more upgrade options "
" Agent was very pushy tried using scare tactics to sell toll pass, saying would get fines on some tolls, and tried hard to sell other insurance, then when went to collect car, only car ere had crack in windscreen and took a further 30-40 minutes to get another vehicle "
" Very good service "
" Very good service "
" Booking was easy and Budget were expecting us on arrival. "
" The car they provided was nearly new and a fantastic car, the best I have ever received from a car hire company in 25 years - a KIA K900 "
" our car rental worked out great, they took they voucher without any problems or questions "
" friendly and fast service "
" Trouble free. Very good discounted rate. "
" Friendly and efficient pick-up and drop-off , and good quality vehicle. "
" Very helpful staff "
" Easy experience at collection and return "
" Description of vehicles are good and rental charges are excellent value. "
" The second time I have used Budget, their staff were professional and friendly, and both cars were clean, new and a high specification. "
" Main brand rentals at lower prices...why go elsewhere? "
" As usual a very long wait at the collection desk which is the last thing you want after more than 20 hours travelling, but come to expect that in the U.S. regardless of who you rent with. More paperwork done at time of booking meaning less time at the desk leading to less queueing would make sense. "
" Great service, extremely happy with everything. Would recommend to anyone and would use again for rentals! "
" Great service, great customer service, highly recommended. "
" T&Cs did not state additional drivers (premium paid especially) would need to be present on collection. "
" Was given a mid-size Nissan Altima rather than the full-size Chevy Impala ordered. Purchased 'inclusive' package including extra drivers and full tank of fuel 'did not transfer to their system'. No problems resolving this though but it cropped up several times when completing paperwork and again on return. Told I should have brought it back with a full tank! "
" Consistently good value "
" High quality service "
" simple straightforward booking process, clear concise terms of what was and what was not included, "
" typical car rental office, sales pitch for everything but not unexpected. Vehicle provided had 56k on the clock but done the job. At Boston you select your vehicle from the group category as the sales desk does not issue a particular vehicle so the choice of make, model colour is down to you. "
" Service was good HOWEVER - not a high rating because I think you should assist our selection of car hire company by providing overall and detailed ratings as provided by your customers (like Amazon do) This would clearly help inform our decision. "
" Their GPS never worked. It wouldn't charge up after day 1 - dying after about 2 minutes (and YES we had it correctly on charge with the green light showing). It first locked out in Boston trying to get us from the airport to our hotel. That 8km trip took us nearly 90mins. No realistic opportunity to replace the GPS as Dollar have so few outlets and it would have cost us most of a day to do. Airport return said we'd probably not get any refund and anyway their office was awkward to reach - particularly with luggage in tow. At pickup we told the desk our intended route but they still conned us into paying about $130 for an EasyToll transponder (citing fines and their fine-admin charges). We did over 2k miles and spent an estimated $11 tolls. "
" Good price, easy to book, clear instructions, would definitely use you again! "
" Staff friendly etc etc. My issue was about the petrol fill up. I opted to return the car and have it filled up by Alamo. I was assured that the price per gallon was very comparable with local filling stations. I returned the tank half full (overestimated what I needed so to that extent fair enough,) but was charged significantly more that I paid for a fill up from empty and was told that the reason for this was that when the car shows empty there are another 2 gallons to go and I was paying for them. Frankly this is not credible in a car that size and that left a bad taste at the end! "
" Efficient - no problems as always. "
" I would like to see additional driver rates included in the initial booking ..and I think to have to pay for the automatic toll reader is a rip off - you have to go thru the tunnels right at the exit of the airport - so it's great to have it and not worry about having the correct change but it would be nice customer service to have it included. "
" efficient "
" rather expensive to upgrade car for a regular user "
" It was a very quick & easy process to book the car online. very reasonable. "
" First car that was offered had several problems including only half a tank of petrol & a broken windscreen wiper however the Assistant, Chris Bisson got us a replacement car & even though we had to wait we were very pleased with the assistance that he gave us overall & the new car which we were given. He was much more efficient than the first man that dealt with us "
" Subject to the fact that Budget had received a different pickup/drop off location "
" They at first insisted that we should have picked up the car from Florida, though acknowledged the 'proper' location as per the Auto Europe voucher and (with the help of a supervisor) corrected their reservation promptly. . The Ford Focus supplied had an 'oil change required' dash display message and the auto gearbox was rough. Also I agreed to the fill-up price of $3.74 per gallon but assumed this would be for top up only whereas I appear to have been charged for a full tank regardless of the fact that it was almost half full when dropped off. "
" The best rent portal "
" Regular user and enjoyed usual efficient service and well priced cars and options. "
" Excellent service from pick up to drop off. Very efficient and good quality vehicle with no 'hard sell' to upgrade or buy additional options that you often get. "