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BRAZIL CAR HIRE REVIEWS
Car hire reviews in Brazil
Vibrant Brazil is not only the largest country in South America, but also the fifth largest in the world. Across its vast landscape you’ll come across wide open spaces, thick jungle, lust forests and wild winding Amazonian rivers. It’s capital city is Brasilia, a city of contrasts – from modern designs artistic designs to more traditional structures. Rio de Janeiro with its beautiful cobbled stoned avenues and sandy beaches, is a hub for tourists. Likewise is the iconic statue of Christ that overlooks the city and bay. Sao Paulo is also one of the most visited cities in the country, a large metropolis, the city has many museums, points of interest and a vibrant nightlife. If you’re thinking of visiting Brazil, you won’t be disappointed by its 4,655 miles of coastline and with even more to be discovered in its interior.
With more than 60 years in the global car hire industry, Auto Europe is through its long-standing trusted partners able to provide great rates on your car hire in Brazil. From standard car hire to luxury car hire and motorhome hire, we also provide a transfer service. Become a member today and benefit from an extra 5% on your car hire, including regular promotions and freebies, such as GPS and winter tyres. When you book through us, you’ll have access to our award-winning customer service agents, who are on-hand to answer any questions you might have, The following car hire reviews in Brazil have been left by customers who have previously used our great service in Brazil.
AUTO EUROPE BRAZIL Car Rental Reviews
Average Rating for Auto Europe :
RECIFE, BR - Reviewed by ANTONIO - 18 September 2025
" Everything was fine. "
" I found everything good, the staff very polite and friendly. My car was in good condition. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BELO HORIZONTE, BR - Reviewed by PEDRO MANUEL - 29 August 2025
" Nothing to say "
" The only good thing was the staff on the counter , the rest very bad. Started very bad straight way with a long wait from them Van to take us to get the car, car was full of scratch and just found later the bad conditions of the tyres ( we very tired fron the fly and the ling wait we missed check tyres) and the customer service to help you during the rental not the ideal. Had a burst tyre and they couldn't sort that properly and still waiting for the money back ( i spent myself to sort the tyre). "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
NATAL, BR - Reviewed by COLIN - 23 March 2025
" All good thank you "
" Given that the rental centre is right next to a petrol station, it would be nice if they supplied the car full, then I could just fill it up at the end of the rental, rather than wondering how much I need to put in "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NATAL, BR - Reviewed by COLIN - 08 December 2024
" Easy to make a reservation "
" Check in is very slow, particularly as I am a previous client, and they should already have my details in their database "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 9
SAO PAULO, BR - Reviewed by RICHARD - 07 June 2024
" . "
" Chaotic check in- system down Vehicle 'upgraded' but wasn't great- difficult to clean windscreen Odd noises Exhaust on way out "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 6
RECIFE, BR - Reviewed by CHRISTOPHER - 27 December 2023
" Neutral experience. "
" We were delayed flying in to RECIFE AIRPORT and unable to contact the help desk by phone. As we were more than 1 hour late, FOCO cancelled our booking and made us pay $150 in order to re-open the booking. Complete disgrace from a customer experience point of view and would never recommend for this reason. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NATAL, BR - Reviewed by COLIN - 04 December 2023
" Excellent service "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RIO DE JANEIRO, BR - Reviewed by LENNERT - 30 November 2023
" Being charged extra for things that should always be included, is unacceptable. I booked the rental car and expected to pay the price I agreed for the rental. Being charged more than what was agreed, when there is no justifiable reason to do so, are practices I did not expect from a company that AutoEurope works with. "
" Localiza charged extra for things no other rental company does. When returning our car in normal condition, clean but with a bit of dust on the outside, we were charged extra for carwash. Not a single rental company has ever charged me for this. It is disappointing that a company that used to be so good until even as recently as last year, now starts using tricks to charge more than the agreed rental price. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 2 Condition of the Vehicle: 9
RECIFE, BR - Reviewed by FERNANDO - 20 November 2023
" I raised my concerns about Foco's tactics (described above) in an email to Auto-Europe Customer Service on 2 November (a few hours after collecting the vehicle) but never received a response. "
" When I collected the car from the Foco desk at Recife airport, the agent refused to release the vehicle unless I took their insurance. This was despite my explicit and repeated refusal that I did not want additional cover. The agent claimed that the insurance included in the Auto Europe voucher did not meet minimum Brazilian legal requirements and I could not have the car without an approved regulated Brazilian insurance. While I had doubts about this assertion, I was in a bind given the late hour and had to comply under this duress or be stranded. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
RIO DE JANEIRO, BR - Reviewed by JULIAN - 13 November 2023
" no issues "
" Third time renting with them. Best car hire company in Brazil "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NATAL, BR - Reviewed by COLIN - 04 April 2023
" easy and simple to book "
" The only thing, which I do not like is the compulsary cleaning fee "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO ALEGRE, BR - Reviewed by WILLIAM - 10 June 2022
" Autoeurope has always been great, the bad experience was only with focus "
" Took 90 minutes to collect car, there were 12 people in the queue when we arrived. They charged us extra for the child's seat even though it was selected before making the booking. Also charged us extra for car wash when the car wasn't that dirty on return. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 9
SAO PAULO, BR - Reviewed by JAMES - 25 December 2020
" Very pleased with the service and over all price. "
" Efficient service. The only thing is I didn't know where the pick up was at the airport and finding the place a Sunday to drop the car off wasn't easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SAO PAULO, BR - Reviewed by JULIELY - 04 November 2020
" I had no problem with my rent. "
" I had no problem with my rent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOIANIA, BR - Reviewed by FABIO - 31 March 2020
" It took about 2 hours to verify the all process to release the car. "
" They doesn't know how to work with autoeurope voucher and autoeurope insurance. They force me to provide so many information about myself, If I couldn't to provide it, they treat to refuse the vehicle. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 10
VITORIA, BR - Reviewed by IAN - 29 February 2020
" All good. "
" All good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SAO PAULO, BR - Reviewed by STEVEN - 05 January 2020
" Not sure how useful this website is if I pay in UK then have to pay again in Brazil then spend days trying to get my money back. "
" They double charged me, and would not let me have the car unless I paid twice. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 6
SAO PAULO, BR - Reviewed by ANTONIO - 02 January 2020
" Had to change car in another branch (Unidas) due to radio being completely loose in the dashboard. Trying contacting staff at the airport by phone but no one picked up the phone or when they pickup they say they are busy and cannot help, also staff at Av. Eng. Caetano Alvares not very helpful and when picked up the replacement car, not been given any contact in case of car breakdown. Some of the staff specially the guys dealing with drop offs are very courteous and helpful but cannot say the same for the staff at the airport unfortunately. "
" Had to change car in another branch (Unidas) due to radio being completely loose in the dashboard. Trying contacting staff at the airport by phone but no one picked up the phone or when they pickup they say they are busy and cannot help, also staff at Av. Eng. Caetano Alvares not very helpful and when picked up the replacement car, not been given any contact in case of car breakdown. Some of the staff specially the guys dealing with drop offs are very courteous and helpful but cannot say the same for the staff at the counter unfortunately. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
CAMPO GRANDE, BR - Reviewed by BIKASH - 24 October 2019
" As explained above, if you book a car for a particular time, you should not have to wait for 2hrs 15mins to receive it. On the occasion that it does happen, I do expect a better service of care than was received. Worst service I've experience from a car company (and I hire a lot!) "
" vehicle was booked for 9am. It took over an over to be served and then i was told that the car was not ready as it needed to be washed. Received the car at 11.15. As a result we missed our appointment and lunch. Staff could not careless - no explanation, apology .... Will not be booking with them again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RIO DE JANEIRO, BR - Reviewed by ZORAN - 24 March 2019
" VERY UNSATISFIED "
" VERY UNSATISFIED "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
RIO DE JANEIRO, BR - Reviewed by PAUL - 19 January 2019
" Very good value for money, better deals through Auto Europe than thru the company direct. Have used before and will use again. "
" Check-in was complicated and time consuming. Our customer agent was training a new staff member so everything took twice as long while she explained to the trainee. It was 40 degrees, we had just landed from a 36 hour flight from Australia and Dubai, so a quicker check-in would have been appreciated. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
JOAO PESSOA, BR - Reviewed by REINOUT - 05 January 2019
" See comments above. "
" I was forced to pay for the car twice as I already paid autoeurope, but Movida would not provide me with the car until I paid again. Movida claimed they never received payment from autoeurope. I've tried to contact Autoeurope about this, but limited working hours have prevented me from contacting the right department so far. On top of that I was highly unsatisfied with the feedback from autoeurope when I spoke to them. Not only did they pretend it was my fault, they were not able to help me until the rental was over. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NATAL, BR - Reviewed by STEVEN - 23 November 2018
" Extremely poor. "
" I turned up to collect my car and firstly could not find a Foco representative without local help. Secondly, he told me that my car was not available as it was broken and did not have a solution other that hiring a car with the competition at the airport, even though I had booked months in advance! An immediate refund was not possible either. I was left extremely unsatisfied and now have to resolve the matter myself with both Foco & Auto Europe... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GOIANIA, BR - Reviewed by DUNCAN - 16 November 2018
" As above. The info from auto-europe was misleading. "
" Alamo was fine. The voucher suggested the car hire was on site. This was not true. It was a 10 min drive away. 5km. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
SALVADOR, BR - Reviewed by ANDERS - 16 September 2018
" I paid for ON AIRPORT but the car was located OFF AIRPORT!!! I had to take a shuttle. "
" I paid for ON AIRPORT but the car was located OFF AIRPORT!!! I had to take a shuttle. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 10
PORTO SEGURO, BR - Reviewed by ANNA MARIA - 22 August 2018
" Very quick, clear and professional. "
" They were very professional, polite, keen to help and give advices when needed. The check in was very quick too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORTALEZA, BR - Reviewed by GERARD - 10 May 2018
" I have rented many times through Autoeurope and I haven't been disappointed yet. "
" Despite the language barrier, this went smoothly. I was also able to extend the rental for one more week at the same rate! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
RIO DE JANEIRO, BR - Reviewed by ARNALDO - 28 December 2014
" Excellent service as always "
" Very good attention to customers. "
NATAL, BR - Reviewed by FIONA - 27 January 2013
" I always use Auto Europe when renting cars. Their customer service is excellent and the staff manning the phones have always been extremely helpful and efficient. Their prices are dificult to beat and there has never been a problem upon arrival at my destination. I wouldn't even consider using any other company. "
" The young man from Thrifty who met us at the airport couldn't have been more helpful. He was extremely kind and explained our rental in detail. Our car was a Golf and we were very happy with it. The return process was equally easy and stress free and we would be more than happy to use Thrifty, Natal again "
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