AUTO EUROPE BRISBANE, AUSTRALIA Car Rental Reviews

BRISBANE, AU - Reviewed by JASON - 15 August 2025

" It just worked perfectly. "

" Pick up and drop off was excellent, very efficient. However it would have been better if we had had the chance to flag defects and marks on the vehicle when we picked it up. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BRISBANE, AU - Reviewed by MATTHEW - 24 July 2025

" Overall excellen "

" Hi the only thing that is a problem is ringing an Australian number with my mobile when it is us not included in the phone plan. I had to ask a friend who lives here to call. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by DAVID - 25 June 2025

" This is the 3rd time renting a car from here, very polite and great service would highly recommend! 5☆☆☆☆☆ "

" This is the 3rd time renting a car from here, very polite and great service would highly recommend! 5☆☆☆☆☆ "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by PATRICK - 31 May 2025

" The same great service I have come to expect from Auto Europe "

" Really helpful and efficient staff. Car was virtually brand new and the exact model we requested. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by SHAUN - 16 April 2025

" Have used auto europe since just after the dreaded covid either once or twice a year as the price is good and you get everything needed ie cdw and for small amount better breakdown cover "

" The actual young lady that sorted the hire car out was great it was just the fact we booked the car for the international terminal but when we got there it was closed due to staff shortage so we had to go back to the domestic terminal that we had just come from and I think because there was a que we actually got a better vehicle because of this and we didn't get any sales pitch. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by BARRIE - 29 March 2025

" I hired a car which was supposed to be a Kia Sportage or similar but i was given a smaller Subaru Crosstrek, when I complained I was told that the Sportage was in a higher class and it would cost me a large amount of money to upgrade. This was a nuisance because I needed the larger car during the rental to carry 4 people plus luggage. I felt it was a breach of contract. "

" I hired a car which was supposed to be a Kia Sportage or similar but i was given a smaller Subaru Crosstrek, when I complained I was told that the Sportage was in a higher class and it would cost me a large amount of money to upgrade. This was a nuisance because I needed the larger car during the rental to carry 4 people plus luggage. I felt it was a breach of contract. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by STEPHEN - 20 March 2025

" Your website and car selection are easy to navigate "

" Pick up location was in a different terminal to the one I arrived, which was not clear when I booked the car. Otherwise, the overall experience was good. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by DAVID - 01 March 2025

" Drop off was a pleasure as the assistant was so nice. "

" Pick up was ok. The assistant hustled me about extra insurance and argued I didn't have enough coverage. The did and it took several assurances that I was happy with my cover. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BRISBANE, AU - Reviewed by ANNE - 20 February 2025

" Staff were good, car not in the best condition, tyre warning light on dash on all the time staff said it was a faulty sensor and not to worry about it (MOT failure in the UK) "

" Efficiency of Counter Staff was good although they were very busy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 5

BRISBANE, AU - Reviewed by LEONIE - 18 January 2025

" Good "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by DAVID - 04 July 2024

" My only criticism is they GOS chip needs to be updated as numerous new roads were not recognised by the system. "

" Checking in was flawless and the guy who served me was very efficient and very pleasant to deal with. He was obviously rushed as it was a busy period but he was professional and helpful. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BRISBANE, AU - Reviewed by RACHEL - 26 April 2024

" The booking experience was satisfactory, but the actual hire car was awful. "

" Not taking advantage of your customers would be a good start. I paid £550.54 / ~$1050AUD on 17.02.2024 to secure my booking of a "MG3 or Similar" vehicle. When I arrived to collect the car, I was told that there was no such vehicle available, so I would have to be "upgraded" to a larger vehicle. I was bombarded with information about excesses, charges, fees, and cars. None of this information was presented clearly, and when I asked for any kind of explanation, I was treated as though I were stupid. After a very arduous process of repeatedly seeking clarification and not receiving it, I gave in and agreed to pay an additional fee so that I could leave. Initially I was told it would be an additional $1100AUD, more than doubling what I had initially paid. After further unclear changes, it was put down to £936.98AUD / ~£490, which I paid at the desk. Forcing me to pay a ridiculous "upgrade" fee for a vehicle that I neither wanted nor booked is awful. It was not my fault that the vehicle that I'd hired was unavailable, and the fact that I was charged for it was shocking. Pressure sales tactics are clearly effective, and I absolutely was pressured into agreeing to these terms. On top of this, the car broke down near the end of my trip. I phoned the roadside assistance number that was provided to me, and I was unable to reach anyone. I also phoned the Europcar desk at Brisbane Airport, and the general Europcar Helpline, to repeatedly be palmed off from one person to another with no answer. It took my father phoning from the UK to supposedly get an engineer out to check the car. I was told at 19:00 that the engineer would be there by 20:30 at the latest. I waited a further hour, until 21:30, and there was no sign of them. I hadn't yet eaten, so I went back to my hotel room to order in. Numerous further phone calls revealed that the engineer arrived at around 22:00, and since I wasn't there, simply left. No attempt was made to contact me. Another callout was then arranged. I was told at 22:30 that they would then be with me by 23:30. I waited outside until 00:30, with no sign of any help. A lone female traveller sitting outside in the dark gone midnight, with nothing to show for it, wasn't really a great way to close off my holiday. On top of that, I could not complete the activities that I had planned for the following day since the car wasn't working. I took a chance on driving the car 2 days after the breakdown, only so that I could get it back to the airport to catch my flight home. I got lucky and the vehicle did make it back to Brisbane International, but I did not feel safe the entire journey. When I went to return the vehicle, there was nobody at the desk. There were a number of other rental companies nearby with staff members, and the Europcar desk was the only one without a member of staff. I have never been so dissatisfied by a company before, and I've never complained like this before either. The treatment that I received from start to finish was abysmal, and I will not allow this to go unreported. You need to do better. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by NIKE - 22 April 2024

" Great all round experience! "

" Fantastic service and ease of hire. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by SIMON - 12 April 2024

" Whole experience was smooth, efficient, friendly and professional "

" Efficient and friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by PETER - 19 February 2024

" Car had a couple of small issues Boot remote didn't work Key didn't release from fob Engine management light on all the time "

" I didn't realise it was offside when I booked as I entered airport collection and drop off this should be made clear when booking "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BRISBANE, AU - Reviewed by NIGEL - 15 January 2024

" Will definitely recommend Autoeroupe and Eastcoast to friends as the whole experience from the original booking for the hire of the car and use of the car has been first class. "

" Very good value for money. The collection of the car was very easy with the pick up at the airport and transfer to the Eastcoast depot for the collection of the car . The counter staff was very efficient and our car was ready immediately after we had completed the paperwork for the hire of the car. The condition of the car both outside and inside was excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by JOSHUA - 27 December 2023

" Awful - would never use again. For context, my boyfriend (the named driver) had his wallet stolen the day before we're were due to fly from uk to Australia for 6 months. I rang auto Europe to assess what we needed to do re picking up the car given the named drivers physical licence had been stolen in his wallet. It was an extremely stressful 24 hours (as we also had all of our bank cards and travel money taken) and the man I spoke to at auto Europe was the most unhelpful, inconsiderate person I have ever dealt with. He informed me that there was nothing to be done and that we would need to cancel the booking, losing all of our money. I asked to be put on as the named driver instead, asking for some sympathy given the circumstances but was told that given it was less than 48 hours until car pick up, we couldn't change the named driver. He was extremely forceful about telling me I needed to cancel the booking as we would not be able to pick up the car, to the point where I had to shout down the phone at him and tell him under no circumstances to cancel the booking as I refused to believe there was nothing that could be done and that we just had to loose all our money. Funnily enough, I rang Europcar at Brisbane airport directly and explained the situation. They were extremely helpful and told us to not worry, turn up after our flight and they would see what they could do. We arrived and they happily and with ease changed the named driver on the booking, for no fee and then also added my boyfriend on as an additional driver when his new licence arrived. Again, not charging us the full fees for this and showing some sympathy in the circumstances. All of this goes to show that auto Europe were only concerned in keeping our money and have no interest in helping customers. Disgraceful service. "

" Europcar were fantastic. Would book direct with them in the future and never book with auto Europe again. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by MADHU - 11 November 2023

" See comments above. "

" Easy to book. Price was good. Car was fairly new and good condition. My only comment is about the insurance. We paid during booking for the 'full' cover insurance but the staff still tried to sell us more daily insurance which was costly. I had to turn him down several times. Really not sure what extra benefits that would have given us but the cost would have more than doubled. Guess auto Europe could maybe explain that online? Would recommend auto Europe. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by STEVE - 05 November 2023

" Auto Europe are good but they only get the info told to them. Not the real provider which occurs on the ground. Europcar was really bad this time. Like really bad "

" Horrendous checkin. "System" was down so it was done on paper. Bonkers. Waited over an hour. Checkin was a construction site. I can send you photos "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BRISBANE, AU - Reviewed by VANESSA - 28 October 2023

" Agradavel "

" Foi muito agradavel. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by DEBORAH - 03 September 2023

" Good selection of vehicles and locations. We rarely use anyone else to arrange our car rentals. "

" Very helpful friendly staff Whole process of pick up and drop off very smooth Bus drop of to airport very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by SIMON - 26 May 2023

" at the end i paid for the convenience of in terminal collection (having been travelling circa 24 hours from London) and at a premium to nearby providers that also use a shuttle. very disappointed that i dis not get what i had paid for. "

" the desk at the arrival hall in the international airport was closed. there was a message left to use the phone and call the domestic terminal. the domestic terminal staff said the desk was never manned on weekends. i had to take a shuttle bus to the domestic terminal. there was no manager at the domestic terminal and i asked the staff to have a manager contact me the next working day - no contact was ever received "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BRISBANE, AU - Reviewed by TREVOR - 17 February 2023

" I would never use Bargain Rentals Brisbane Australia again. "

" I arrived at Auckland International Airport for a 5pm pick up from Bargain rentals. The flight was a little late so by the time I got to the phone to make contact with the shuttle bus it was 6.10pm I called the number and an automated reply informed me they were closed. It went on to ask me to leave my name phone number at number of passengers so and to go to the shuttle bus pick up place at the International terminal. It said they would send a message. Two hours later after 5 further attempts to make contact by phone and asking for help from Information at Auckland Airport we gave up and rented a car from Avis for 24 hours so at least we could get to our accommodation. This cost me $120 aussie dollars extra. Next day I drove the Avis rental to the Bargain Rentals location which was open. They gave no help re the previous nights attempt to connect the car. They said it was all in the booking details. I double checked. It said it closed at 6.00pm but made no suggestions how to connect. At the Rental location they said I had booked two cars with them. I did not only one. Ive checked to see if I had made a mistake but I cannot find more than one voucher, this one. They said they would reduce the rental to two days but as it was prepaid I would have to contact you for a refund. I told them I would need to return the Avis vehicle to the International arrivals drop off and requested a curtesy bus to collect me. This was 3.45pm. I dropped the car and went to the pick up area. Half an our later no bus. I went back inside and rang the number. Same recorded message. They said they would send a txt telling me where to get the bus. Nothing came, no txt, no bus. Finally after an hour and half I gave up and went to the taxi rank to get a taxi, at which point I saw a Bargain curtesy bus. I ran to flag him down, passengers saw me and told him to stop. He sped off. I ran back to the shuttle bus at International arrivals. I am 70 years old it was 37c and not easy. He at the far end of the park, saw me coming and made no attempt to come any closer. I finally made it it the bus. He asked my name which was wrong and the he said, he had been waiting at the Domestic terminal from 3.15pm This was a lie since I had only arrived at the Bargain location at 3.45. In front of other angry passengers he humiliated me about being a whinging Pom, loud enough for passengers to hear. Finally 5.35pm I go the the Bargain rental location and got a car. They said I had two bookings which one would I use and they would not reimburse me for the lost day. I and other passengers complained about the attitude of the driver. I was absolutely disgusted by the attitude of Bargain rentals. I intend writing to them but to have any hope of getting my one day less rental refunded they said I had to write to you. I have used Auto Europe for years and never had a problem with a pick up like this. Your service has been exemplary. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by TIM - 13 February 2023

" Very easy hire experiance "

" Great staff and very easy to collect and drop-off our car, which was an excellent vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by ANNE - 10 November 2022

" I wasn't expecting a cheap Chinese import after requesting a Nissan X Trail not similar in my opinion "

" Firstly I paid for a full tank of fuel so I could return it empty, drove away onto the motorway only reading 3/4 full, Counter staff told me this is a problem with all Haval cars that it only reads 3/4 full when fully filled. I filled up many times it read full every time. They will not allow you to pay road tolls direct they pay them and then charge you plus a surcharge on top. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 8

BRISBANE, AU - Reviewed by CIARAN - 02 November 2022

" Overall not very satisfactory "

" Vehicle was very old and damaged. Pick up and collection time was over 30 mins and needed up getting taxi back to airport due to delay "

Value for Money: 3
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BRISBANE, AU - Reviewed by ALAN - 03 October 2022

" Auto Europe provided contact telephone number for Bargain Cars when we had our breakdown. Efficient. "

" Car broke down and really quick replacement- very efficient service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by BRIAN - 13 April 2020

" Fully recommend both Autoeurope and Thrifty completely satisfying experience throughout from online booking and the rental pickup and drop off, and no issues with the vehicle. "

" Perfect experience from pick up to drop off. I would have no issues in recommending Thrifty to anyone. Only one issue and that was the car was supplied with only half a tank of petrol. I will contact the pickup office on my return to the UK. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by MURRAY - 11 April 2020

" Service from agents was very good. Only disappointment was the overall condition of the hire car.. This was summed up by the agent who dealt with initial paperwork. Her comment when checking the car was '' we'll right off the front bumper as there are too many scratches and bumps to record each one.'' "

" Car collection very smooth. Car condition very disappointing but it didn't break down! Had to return vehicle early because of corona virus. East coast had to close their office too early for our 2120 flight. Obviously this was out of East Coasts control. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

BRISBANE, AU - Reviewed by NICHOLAS - 05 April 2020

" See above "

" Due to being stuck in Australia for an extended period we had to extend the hire period. This was done over the phone with the Brisbane office no problem. I asked for an email to be sent to me with a price of how much extra this was going to be, and was told my email address which was correctly read to me over the phone. I have never received an email, we have returned the car 4 days ago are now back in the UK and have had no corresponding email from the office or any contact whatsoever on the rental price or return of the hire car. Thanks for a good car though, and the phone number on the door for taxi to take you to the airport didn't work either, luckily we had the Uber app, or we would have missed our flight home! "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 9

BRISBANE, AU - Reviewed by ADRIAN - 29 February 2020

" See above. "

" Car was a bit beaten up and smelled a little. We struggled to find the drop off. Our sat nav kept directing us to the wrong side of the road. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 5

BRISBANE, AU - Reviewed by GRAHAM - 28 February 2020

" Excellent no issues "

" First class no problems at all "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by MICHAEL - 19 February 2020

" as above "

" the car broke down required anew battery contacted Bargain they told me i was to far away so they would not be able to help me. told me to buy a battery and fit it my self the car was off the road for two days. "

Value for Money: 3
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 1

BRISBANE, AU - Reviewed by BARRIE - 10 February 2020

" If I book a car I expect to see that model or similar not something smaller or radically different in some other way. "

" I was disappointed to be allocated a smaller Hyundai Tucson when I had booked the larger Xtrail. The Tucson has not the luggage space I needed for 4 adults plus golf bags. After I persisted the receptionist gave me the car I had asked for. This had caused me unnecessary stress after a long flight. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BRISBANE, AU - Reviewed by THOMAS - 06 February 2020

" Very positive "

" Clean car and thorough walk around "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by MARK - 13 January 2020

" N/a "

" No issues with car or pick up/drop off. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BRISBANE, AU - Reviewed by NEIL - 06 January 2020

" Great service "

" So so easy to use. Very professional. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by LOREN - 18 December 2019

" Very good "

" Great customer service, great price, car was good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by GILBERT - 11 December 2019

" After a long haul flight from the UK we stayed in the Ibis Hotel for the first night. Bargain Cars were kind enough to pick us up from the hotel and take us to their car hire centre, which made for a good service. "

" Staff at Bargain in Brisbane were very helpful and friendly. Picking up and returning the car was trouble free. Transit to and from the airport was likewise smooth and trouble free. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by PETER - 02 December 2019

" Overall good value for money "

" Very easy to book on-line and on arrival staff were very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by ADRIAN - 28 November 2019

" Ok service. "

" Vehicle cleanliness was not brilliant, service warning light on the dashboard was a little concerning. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BRISBANE, AU - Reviewed by KATE - 15 November 2019

" I use AutoEurope a lot. Prices are good, if not always lowest, and they help out if any problem with rental company. And cancellable up to 48hrs before pickup. Excellent "

" good company. they accommodated a drop-off in different place with no extra fee. Unfortunately lighter socket stopped working though so no satnav! Yhese should be supplied with usb cable as well. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

BRISBANE, AU - Reviewed by BRIAN - 08 November 2019

" Very efficient service have used and will continue to us you in the future. "

" Very organised and efficient service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by DAMEON - 07 November 2019

" Had a much better experience with thrifty "

" High mileage old car which had damage on most panels with poor wipers in the rain "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 5

BRISBANE, AU - Reviewed by WYN - 05 November 2019

" As above no communication between the companies so we are out of pocket! "

" After booking this car online and paying for extra cover, the counter staff then talked my husband Wyn Pryce into buying extra cover again which I questioned them about on the return of the vehicle to which they weren't very helpful so we are now out of pocket by about £90 that we shouldn't have paid! "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by PETER - 01 November 2019

" Difficulty trying to find gas station on return "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BRISBANE, AU - Reviewed by DEAN - 24 October 2019

" Great value. Easy to use website "

" Had no problems at all everything as expected. Thanks "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BRISBANE, AU - Reviewed by ANDREW - 23 October 2019

" As above. "

" Could of been easier finding the pick up at airport, but all went well after that. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BRISBANE, AU - Reviewed by ROBERT - 06 October 2019

" Price was good, and car ok... "

" Car had issue with mud flap at pickup... only hanging on with one of three fixings... "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BRISBANE, AU - Reviewed by DAVID - 01 October 2019

" My experience with auto Europe was all good. "

" Great customer service, smooth operation, had no complaints whatsoever, very happy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by BERNARD - 05 September 2019

" Overall, the booking was straightforward and price reasonable. Experience at Brisbane airport was very good and car was superb. "

" Really efficient service from pick up to return of the car. Staff were friendly and helpful and car was almost brand new - would highly recommend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by PETER - 31 August 2019

" Easy to deal with, car was ready when required. The staff were excellent and customer service was first class "

" Easy to deal with car was ready when required. The staff were excellent and customer service was first class "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by PAUL - 21 August 2019

" Please see comments above. "

" Landed at Brisbane on the evening of 2nd August. Only one member of staff on the desk. I was third in the queue. It took an inordinate amount of time for the member of staff to deal with the two parties in front of me (not totally her fault). When I reached the desk I was dealt with in 5 minutes but it actually took over an hour from reaching the queue to receiving the keys. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by IAN - 15 August 2019

" Very simple to arrange with highly competitive pricing "

" The car seats were covered in marks and stains. Not what I would expect from a mainline hire company. There are no signs explaining where to hand back the keys very annoying. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 6

BRISBANE, AU - Reviewed by GARETH - 28 July 2019

" Not the best rental I've had. "

" Car was old, had to drive an hour out my way to replace widescreen wiper and change key as that also broke. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 4

BRISBANE, AU - Reviewed by GERALD - 25 March 2019

" Overall good value. "

" Vehicle showed some age but staff helpful and friendly. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BRISBANE, AU - Reviewed by SCOTT - 14 March 2019

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by ANDREW - 08 March 2019

" Good but could be so much better if car details were explainef "

" Very please but for a older couple the aspects of a stop start vehicle and a new vehicle needs explaining not justcits in A bay outside ! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by PETER - 02 March 2019

" Only real gripe was contacting the company on arrival - no free phone obvious at Hobart Airport - and locating the courtesy bus stop at the airport. These need to be improved. "

" Car was OK but had fair highly mileage and had seen better days "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 6

BRISBANE, AU - Reviewed by PETER - 28 February 2019

" See drop off experience above. "

" Picking up was simple enough, although once again the car type we actually ordered 11 months prior was not available. However drop off is a nightmare, there are no staff to advise where to go or where to leave car, no signs advising nothing. Using common sense but to all this perhaps would not be obvious, we went to the arrivals hall and left key with representative there. However no one checked the car and it is quite possible that the car could get damaged after parking it up and we would have no recourse because it hasn't been signed off. Overall we wouldn't use Enterprise here again. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 9

BRISBANE, AU - Reviewed by JONATHAN - 19 February 2019

" Booking experience was fine but breakdown experience was very poor "

" Upgraded to a car which had only down 4000 km but then broke down and were on the side of a busy highway for 3 hours before we were finally rescued and taken to the airport. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 1

BRISBANE, AU - Reviewed by TIMOTHY - 28 January 2019

" Everything went smoothly and will definitely use again next time. "

" Good service,good car, "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by RICHARD - 11 January 2019

" Not applicable. "

" Had trouble with the central locking and had great difficulty changing the vehicle, I had to drive the vehicle back to Brisbane Int and Dom before I could get a replacement. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by DAVID - 06 January 2019

" Overall positive "

" Very efficient and friendly pick-up and transfer, although quite far from the airport. Car was fine but quite high mileage "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BRISBANE, AU - Reviewed by ROGER - 03 December 2018

" We had a nice holiday with a very nice car "

" Nice company to work with cars are very clean thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by RAYMOND - 16 November 2018

" Good car, very clean. Would definitely use company again. "

" Very efficient and quick pick up at airport.same as at drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by WALDEMAR - 13 November 2018

" No problems whatsoever. Well done! "

" Perfect. 10/10 "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by CULLUM - 12 November 2018

" Will definitely use again "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by KATHRYN - 11 November 2018

" not ad advertised "

" the autoeurope website clearly stated this was an 'at airport' pick up but it wasn't. Had to wait for shuttle to take me 5km from airport. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 5

BRISBANE, AU - Reviewed by STEPHEN - 20 October 2018

" - "

" - "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by JODIE - 10 October 2018

" This feedback is solely directed to the company Auto Europe, and not East Coast Cars. Auto europe provides a completely unacceptable service and unreasonable attitude towards its customers. The staff provide conflicting information and advice, and an unwillingness to help resolve issues. If you cannot 100% guarantee your travel plans will run on time, such as delayed flights, DO NOT book with Auto Europe as they will leave you stranded in another country and WILL NOT make an effort to help you. They will then likely quote their terms and conditions at you about not giving a refund, when you ask only to pick up the car you booked and paid for one day later. It will result in you paying twice for your hire car, and working up international phone call bills as you try to speak to someone who will only tell you something different than the last person. They are even unwilling to let customers talk to a manager. I have tried to make a formal complaint, yet have not had any response or even acknowledgement in 10 days. My experience with Auto Europe ruined my holiday plans and made me use my holiday money to pay twice for the car I booked through them. DO NOT use this company, it's not worth booking through them as it will only cost you more money - book direct with a hire car company. "

" I was very happy with the staff of East Coast cars, however I have marked down that I was unsatisfied to make the point that the company I booked the hire car through - Auto Europe - provided a completely unreasonable and unacceptable service. I would recommend East Coast cars no longer affiliates itself with this terrible company Auto Europe. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BRISBANE, AU - Reviewed by ROGER - 19 September 2018

" As always everything was well documented and correctly arranged. "

" Hertz were very helpful in explaining things and allowing pick up at the domestic terminal and drop off at the international. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by CHRIS - 01 September 2018

" Very happy with the service. Good price and no issues at all. "

" Excellent. Quick pick up and quick return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by JEANNETTE - 30 August 2018

" Very efficient and effective service - no nonsense. "

" Very efficient and effective service. Keys dropped into a box at the counter as there was no one to speak to at that time. Hertz also made contact to alert us to a left cable. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by HUGO - 28 August 2018

" The whole experience was text book "

" Great counter service at Brisbane International airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by MARK - 30 July 2018

" . "

" After the 24 and half hour flight was slightly jet lagged but the girls on the desk were extremely helpful and patient whilst sorting me out with my car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by MARK - 26 July 2018

" We used Auto Europe and Europcar for car hire in Cairns. No problems - booked and paid for Hyundai Tucson 2WD or similar - had Nissan X-trail, roomy and could fit all luggage in boot. In Brisbane booked and paid for Hyundai Tucson 2WD or similar - had MITSUBISH ASX LS 2WD. I don't think this car was in the same category. We couldn't get all the luggage in boot, it was a much lower spec than the X-trail. The parking lot is undercover and we had to use the torch on our phone to check the car, glad we did as one of the alloys was scuffed. The staff weren't aware of this and if we hadn't spotted it, we could have been charged on our return. Am now wary of booking a category of car and not getting it. "

" We used Auto Europe and Europcar for car hire in Cairns. No problems - booked and paid for Hyundai Tucson 2WD or similar - had Nissan X-trail, roomy and could fit all luggage in boot. In Brisbane booked and paid for Hyundai Tucson 2WD or similar - had MITSUBISH ASX LS 2WD. I don't think this car was in the same category. We couldn't get all the luggage in boot, it was a much lower spec than the X-trail. The parking lot is undercover and we had to use the torch on our phone to check the car, glad we did as one of the alloys was scuffed. The staff weren't aware of this and if we hadn't spotted it, we could have been charged on our return. Am now wary of booking a category of car and not getting it. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BRISBANE, AU - Reviewed by SIMON - 13 May 2018

" fine "

" fine "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BRISBANE, AU - Reviewed by ANTHONY - 30 April 2018

" Over 20 years of using Autoeurope, I have never had a problem with a car hire company - only when I have booked directly. I suspect that booking through your agency deters companies from spurious allegations as it would quickly become apparent if one company reported an out of the ordinary number of increased extra charges etc "

" The young lady working on her own at pick up but with no other customers gave no eye contact and spoke down to her computer keyboard. As a result the combination of my age-related presbycusis and the background noise made communication difficult when it needn't have been. Having said that, the rest of the experience was hassle-free as it had been with Europcar in Auckland the previous 3 days. In both cases, the cars had some minor paint damage which had not been mentioned at pick-up. The cars both in Auckland and Brisbane were collected from a dark outdoor car park and the scrapes were only apparent the following day. This didn't bother me but having had problems with cheaper Portuguese car hire companies in the past claiming old blemishes were new I was a little concerned. (Fortunately on the two occasions when this has come up I had collected the cars in daylight and photographed them comprehensively) Anyway, the drop off was keys into a box and I received an email from Europcar without comment and I would use them again. "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by ANTHONY - 01 May 2015

" Car was spot on "

" The staff are very helpful and friendly and professional "

BRISBANE, AU - Reviewed by MICHAEL - 31 August 2014

" Quick and easy to use with very comparable price "

" Easy pick up with no prcblems "