BUCHBINDER GERMANY Car Rental Reviews

MUNICH, DE - Reviewed by CORNELIA - 16 September 2025

" Would have been good to know our rental was with europcar rather than Buchbinder. We have previously had bad experience with europcar at Munich airport and would likely have avoided it "

" This was managed by the Europcar counter at Munich airport. For a Saturday afternoon in the middle of the summer holiday season, they clearly did not have enough staff. Huge numbers of people were waiting and it took over 2 hours before it was our turn to advance to the counter. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by IAN - 10 September 2025

" Good booking process and great pick up. Car was very good. But drop off and being robbed for petrol was awful "

" They charged an enormous amount for petrol. There was awful traffic on our return even though we had given ourselves an extra 2 hours. We could not find anywhere to refill. Robbed by them. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MAINZ, DE - Reviewed by STEPHEN - 04 August 2025

" Excelant experiance and i will be using Auto Europe for all my future car hire needs. "

" it was easy to collect the car. staff menber in Mainz was very helpfull and it was very quick and easy to return the car to the airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by RICHARD - 22 July 2025

" Our exceptionally poor experience was with Buchbinder car rental and their Mother company Europcar and not Auto Europe. Our experience with Auto Europe has always been excellent. "

" We were warned that the car we had requested was not available and was allocated a MG SUV that was supposed to be the same size; however, this was not the case. As this was the only car allegedly available at this time we accepted the keys and went to check the existing damage advised by your sales assistant. The damage was extensive and the exterior and interior of the car was unclean, we reported this to the sales assistant and was once again informed this was our only vehicle option. Upon on our return to the car my Daughter and Son-in-law proceeded to fit the child seat provided by Europcar for my two year old Grandson. As they tried to secure him into the safety harness of the seat it became apparent that the harness was defective and did not meet European safety standards as the tension strap for the harness was not there and therefore my Grandson was not secure to travel. We returned to the sales assistants in the airport and they were dismissive of our concerns and our request for a seat that was legal and safe for travel. Once the missing seat tensioner was shown to the sales assistant a replacement was received, although begrudgingly. We then started to load the MG SUV and prepared to travel, when all of the electrics on the car failed and as my Husband had already prepared to drive the car, he was unable to put the wheel brake back on and the car started to roll backwards towards the car park wall, he then had to sit in the car with his foot on the brake, whilst I once again went to she sale assistants in the Airport to report the car was broken. I had to insist one of the sales assistants come to the car and witness the problem and our concerns, We were holding the car physically to allow my Husband to exit the car in order for the sales assistant to try and get the vehicle to work. The sales assistant could not bring the car back to life and had to search the parking garage for traffic cones to force under the back wheels to prevent Europcar's car rolling into a wall. My Husband then had to once again go to the sales area within the airport for the assistant to find him another car. While my Husband was in the Airport, my Daughter and I had to retrieve out luggage from a locked car boot (due to electrical failure). We had to crawl into the back seat and to drop a seat panel and drag the luggage into the passenger area in order to get it out of the dead car. We were travelling as a family with a two year old child to visit my 94 year old Mother and did not leave the airport until 12:15am of the following day due to this fiasco. I have hired cars through Europcar on numerous occasions and on this occasion their sister company of Buchbinder and we were truly disappointed with the poor quality of their vehicle and the lack of initial lack of concern from the sales team for the safety and wellbeing of my family. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 1

FRANKFURT, DE - Reviewed by NIALL - 16 June 2025

" Hi there, I booked a car from Frankfurt Airport from June 6 to June 10 (Booking reference UK5869408). I then upgraded it from a Cupra Born to a Mercedes EQB as we gained another passenger. When I arrived at Frankfurt Airport I was told that I had arrived two hours early and the car wasn't ready - even though I had suppled the flight number (British Airways BA 8734 17:30). The person on the desk switched us to a VW Tayron and said there would be an additional charge of around €60 + a €500 deposit. I accepted this and paid. Car was great and returned fuelled with no damage. Today I was charged £258. In summary: My Original hire cost: £132.63 - for a CUPRA Born Revised cost: £158.11 - Mercedes EQB Charged today: £258. So I have paid £416 in total - when I was expecting to pay £158. I would like this explained and a refund issued please. Kind regards Niall "

" I have raised this separately with Europcar. Here is my complaint: Hi there, I booked a car from Frankfurt Airport from June 6 to June 10 (Booking reference UK5869408). I then upgraded it from a Cupra Born to a Mercedes EQB as we gained another passenger. When I arrived at Frankfurt Airport I was told that I had arrived two hours early and the car wasn't ready - even though I had suppled the flight number (British Airways BA 8734 17:30). The person on the desk switched us to a VW Tayron and said there would be an additional charge of around €60 + a €500 deposit. I accepted this and paid. Car was great and returned fuelled with no damage. Today I was charged £258. In summary: My Original hire cost: £132.63 - for a CUPRA Born Revised cost: £158.11 - Mercedes EQB Charged today: £258. So I have paid £416 in total - when I was expecting to pay £158. I would like this explained and a refund issued please. Kind regards Niall "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by PAUL - 04 February 2025

" Complained about the terrible service on collection and got brush off "

" They gave us a faulty car making us very late and having to unpack re pack a different vehicle and loads of stress "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 1

MUNICH, DE - Reviewed by MICHAEL - 27 January 2025

" 10/10 "

" Very profession staff and car was great. Awesome service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by CLIVE - 10 August 2024

" Excellent as usual! "

" Excellent customer service, helpful and friendly. Fully prepared aiding smooth transition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by JOHN - 29 July 2024

" Car and staff were very good. However, I don't know if it's because of the time of year but it seemed expensive. "

" Staff very helpful at pickup "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DORTMUND, DE - Reviewed by NORU ANDY - 30 June 2024

" Good experience. "

" Friendly staff, easy pick up and drop off, vehicle in good condition. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by ANTON - 26 June 2024

" . "

" Quite expensive rental. Two of the seats had stains on them. Otherwise, all was good. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

DORTMUND, DE - Reviewed by GARY - 13 May 2024

" It was excellent from airport to destination, lovely car, lovely people from reception and getting my keys to dropping the car off and the reception I recieved. I will definitely use again, thank you. "

" It was excellent from airport to destination, lovely car, lovely people from reception and getting my keys to dropping the car off and the reception I recieved. I will definitely use again, thank you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by ELWYN - 07 April 2024

" Overall I was treated well but extra charges on a matter not of my doing was frustrating "

" I was not given the car I paided for and was charged for an upgrade I wasn't expecting. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by MALCOLM - 13 March 2024

" Only thing was AE said the cross border charge should only be max 30 euro. It's was actually 37. You might want to correct yr terms and conditions "

" All good no problems. All staff super nice "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MARK - 27 February 2024

" I'm after the best offer, the brand of aggregator that I use is irrelevant. From my comment above, you cn see that there was room for improving my actual hire experience, but how much AutoEurope can contol this I don't know. "

" Couldn't find the counter - very little visual presence in the car hire 'village'; drop off involved a sarcastic exchange with the staff - needs clearer instructions. Car was rubbish - Jeep wasn't what I ordered and power to weight ratio hopeless. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by RICHARD - 27 February 2024

" Pleased "

" Very easy to do business with "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by SIMON - 09 February 2024

" Very friendly "

" All good except there was a wrong car in the number we were sent to but it was quickly rectified "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by BETTINA - 06 December 2023

" I have forgotten my fathers death certificate in the glove compartment in the hire car. Getting hold of somebody at BER airport is difficult esp as all the numbers on the confirmation document are re-routed to a central point. I had to call three times before I ended up talking to somebody at BER. Even then the dispatch team did not pick up and I am none the wiser. I have e-mailed Mr Boltze and he came back within a couple of hours telling me that the car is re-hired and will not be back until the 28 December. I am hoping that the grey folder with the original death certificates is still in the car and that the team who takes the car in will check and pass on to the team upstairs as I am back in January. Let's hope. This would be excellent customer care if I get this back. "

" Mr Boltze was, as always, very friendly and helpful. It is such a pleasure walking into the collection office at BER office. All the staff are lovely. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by CAROL - 04 May 2023

" Not met for a drop off check - hate this, prefer to agree all is well on return "

" It would have been better if your paperwork said go to the Europcar desk - no signage for Buchbinder - had to ask Hertz "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by EUAN - 16 April 2023

" see above "

" Overall a very efficient service. I had booked a car with SatNav which was only available as a separate item and was not up to date, so led us into a street with road works, so had to find our own way in the end. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DAVID - 25 January 2023

" I am extremely unhappy about the experience, i have used Auto Europe for the last 10 years plus hiring cars for 4-5 weeks a year. please can you endeavour to recover the battery money from Europcar/buchbinder ASAP and i also would like compensation for my lost days skiing. many thanks David "

" several items: breakdown on sunday morning, battery totally dischsgred and flat, had to be replaced, i had to pay for new battery, this has not been refunded yet despite several e:mails sent. Also due to breakdow i land my 2 fellow travellers lost as days skiing, for which we are not at all happy. furthermore, the tyres were all at 1.7 bar, not required 2.4/2.5 bar. there was not windscreen washer fluid. There were many areas of damage and it was not possible to work out where from paperwork "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 1

DUSSELDORF, DE - Reviewed by HEATHER - 23 December 2022

" I would like to use Auto Europe again but I don't have a credit card and they won't let me use my partners. They can't drive so he can't book the car. "

" Only issue windscreen wash frozen. Need lower temp in this weather. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MUNICH, DE - Reviewed by PAUL - 16 October 2022

" As 3 above. "

" First class service. Reasonable cost. Pleasant to deal with, especially staff at car pick-up. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by JOHN - 02 July 2022

" Good car at a reasonable price but beware language difficulties. We were served by Europcar on behalf of Buchbinder. "

" At the Service Desk in the Terminal we were not fully instructed as to the car drop-off location for our return. We were informed "Ground Floor Parking Lot 2 after following the "Car with a Key" sign. We followed the "Car with a Key" sign to the ground floor entrance to Parking Lot 2 then entered the Parking Lot...but there was a ramp immediately up to the First Floor. We knew immediately we had gone wrong. The correct place was 200 metres away around the back of Parking Lot 2 (on the ground floor) after following more "Car with a Ley" signage. We found this on foot first, then returned to the car we parked on the first floor. It cost 7 euros to get out of the wrong place to be able to get to the correct place. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by WILLIAM - 09 June 2022

" No real problems. Much more modern vehicle than my personal car took a little getting used to. Satnav failed to acknowledge road closures and diversions, leading to some wasted time and fuel. "

" Arrived early, but unable to bring forward rental due to lack of vehicles. However, vehicle supplied exceeded expectations by including satnav foc. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DONALD - 19 September 2020

" Quick and easy to book, reasonable price. Nice strait forward experience "

" Friendly helpful staff, quick and easy check in. No hard sell to buy other products "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by PAUL - 05 March 2020

" I paid for extra insurance but it only excess insurance which meant that I still had to give a deposit which was not what I expected . I have bumped the wing mirror and guess what, the bill comes to just below my excess insurance amount. 500€ for an expert opinion. Farce. I await the outcome of my claim. I hope to be pleasantly surprised "

" The rep was slow and didn't read the booking information. He kept trying to get me to pay again for things I had already paid for. The vehicle report was incorrect and there wasnt a representative in the pick up area. We took photos and emailed them. I have bumped the wing mirror and guess what, the bill comes to just below my excess insurance amount. 500€ for an expert opinion. Farce. Watch this space. Very disappointed "

Value for Money: 7
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 5

MUNICH, DE - Reviewed by MARC - 24 February 2020

" Easy enough to book and I improved the price a few times which was great. "

" Overall good. The only negative was that I ordered a BMW Tourer which is an estate car. When I picked up the car I was given another make (not a problem) but it was a limousine, not an estate car (which was a problem as we had plenty of ski and kids gear). The man at the counter tried to sell me upgrades to SUV which would have doubled the price. He had an estate car but didn't want to give me it without another pricey upgrade. All a bit off-putting. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by CAROLINE - 08 February 2020

" n/a "

" I arrived 4 hours later than planned due to flight delays to be told that they only hold a booking for 59 minutes and after much argument I had to pay an extra €15 for 1 days rental. Very unhelpful and I have never experienced this before if you arrive before midnight on the day of rental. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 9

FRANKFURT, DE - Reviewed by EBERHARD - 07 February 2020

" Have been using AE for years. "

" Perfect. Good vehicle. Fast check-in and check-out. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by PETER - 26 January 2020

" See my other comments. Everything was good, but it wasn't the car or the class of car I expected. "

" I rented a BMW 1 series or equivalent and was given a very weak Opel Crossland. That cannot be "equivalent." I was disappointed as I could have rented a much nicer car at this price. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by NEIL - 23 January 2020

" used auto europe several times now with no problems to report "

" really cant fault any aspect of buchbinder experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by BERND - 22 January 2020

" curious to learn what you think "

" Not happy I was 20 minutes beyond the 2 hours I could be late for picking up the car. I was not aware that there is 2 hour rule, my fault. But the immediate message was, that the reserved car (VW UP) is gone and the category of the smallest cars is all sold out. Instead I could a rent a Mercedes 180!! I had to believe that because no alternative. But too be honest. no way that the last VW Up type car is booked at 7pm at Munich airport. and obviously I had to pay an extra 30 Euros for one day. my fault to be late, but very disappointing. I use Auto Europe regularly as you can see in my profile. but that was poor fulfillment on behalf of your partners "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by CHRISTOPHER - 07 January 2020

" Excellent service and quality of car "

" Very friendly lady on the desk in Munich. Fully informative and processed our paperwork in no time at all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by THOMAS - 03 January 2020

" Awful car after paying for something half way reasonable, will not use ever again. "

" Ordered a BMW 1 series and was fobbed off with a Skoda Scalia, will never use Buchbinder or Auto Europe again! Nothing you can do either! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERLIN, DE - Reviewed by OMAR MILAN - 02 January 2020

" hidden costs in very small print. If you do not have a credit card with £6K limit you are in trouble "

" hidden costs in very small print. If you do not have a credit card with £6K limit you are in trouble "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by CHRIS - 16 December 2019

" Ok not like Sixt "

" The lady at the check in was efficient but not very friendly. The car had notified damage on pick up yet the people adjacent to us at checkin were given three vehicles to choose from ( the same band as me economy) Then on arrival the receiving attendant noted we had a 15mm scratch on a wheel hub cap which I hadn't done but could have been caused by anything which I felt was quite harsh. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

STUTTGART, DE - Reviewed by STEPHEN - 16 December 2019

" Easy to use website. "

" No problems encountered. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DUSSELDORF, DE - Reviewed by JASON - 25 November 2019

" lists rip off merchants. next time I will go to a company that blacklists bad companies instead. "

" Charged for damage that was not there at time of return. Rip off. untrustworthy. unreasonable. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by MARCUS - 17 November 2019

" No problems, satisfactory experience. "

" Very busy at collection, counter staff efficient but still had to wait 30 mins. Otherwise, service was good. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BERLIN, DE - Reviewed by SIMON - 01 November 2019

" no comment "

" Counter staff were very friendly however car could not be collected before rental start time. Most companies have some flexibility in this regard. Upon return nobody was around to check the car and I have never had a confirmation that all was ok. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 3
Condition of the Vehicle: 9

COLOGNE, DE - Reviewed by EBERHARD - 26 October 2019

" -- "

" -- "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by DAVID - 08 October 2019

" Easy pick up from the airport and car performed as expected "

" All went smoothly "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by TIM - 30 September 2019

" All good ... "

" Took a while to get served - but guy was very helpful in finding me an automatic and upgrading me in the end "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by INGMAR - 25 September 2019

" Used Auto Europe several times and was always satisfied. "

" Very clean car and in excellent condition. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by PETER - 24 September 2019

" Experience ok apart from system was down at the airport, meaning we had to wait about hour and half to receive car. Appreciate it wasn't the companies problem. Using them again. "

" First car had an engine management warning light on the dash, which we were concerned about. We took it back and were given another car without any trouble. We have used this company in Germany and Austria before - so have booked a rental for our next holiday. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FRANKFURT, DE - Reviewed by EBERHARD - 09 September 2019

" -- "

" -- "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FRANKFURT, DE - Reviewed by HANS - 31 August 2019

" Good service at collection and drop off. Stress free! "

" Very satisfied with service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by JONATHAN - 28 August 2019

" I have no problem with the service I received from Auto Europe or the Counter staff at Buchbinder, however their aftercare service provided by Charterline Fuhrpark Service GmbH just rip people off, as their online reviews confirm. Would have been nice to know this company was involved when I made my decision to book; the extra charges means the overall cost was not good value. "

" When returning the vehicle in immaculate condition, the staff member checked over the car and found a small (10cm) scrape on a plastic wheel cover; I do not remember this happening as I did not park near any kerbs. It was marked on the sheet and I was sent on my way; on returning to the UK I was charged EUR 100 for the damage, I believe this is excessive! You can buy a full set of replacement OEM wheel trims for less than EUR 100, plus the whole point of wheel trims is to protect the actual wheel rims which were undamaged. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 4
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by STUART - 27 August 2019

" Easy and good price "

" Hassle free rental. Good car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by SIMON - 26 August 2019

" Had to wait for confirmation. Needed to contact customer services to get them to add cross border travel to the voucher. No record of insurance when arrived and had to pay another €100 euros for insurance. "

" Had to wait for around 1.5 hours to pick up the car as they had so many people picking up. Wasn't given anything remotely like a BMW 1 series or similar. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by LINDESAY - 26 August 2019

" Online booking was easy. The only negative aspect- not sure if this is with Autoeurope or Buchbinder- or all rental companies- I wanted a VW Polo. I acknowledge that the offer was for "or similar" - the similar car in this instance was a Hyundai which I felt was not an equivalent car. Therefore I was disappointed My future car rental will definitely be with an operator who offers exactly the model advertised "

" Counter staff on pick up made patronising comments about my choice of car. Suggesting I had chosen small car. When the car was for one person. Then gave inappropriate advice on why I should upgrade to a diesel model due to the mileage he presumed I would use, without taking into account the length of hire period. My calculation was that this was not beneficial to me and on declining this option the counter staff suggested I was making the wrong choice. As a professional mature woman who is accustomed to travelling alone and with sound decision making skills, I found the young mans attitude patronising and bordering on being sexist. Overall, the pick up was efficient but marred by a memorable unpleasant experience of being treated disrespectfully. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by CRAIG - 26 August 2019

" No e "

" Great experience except for the constant trying to sell us extra products - upgrade to larger vehicle, diesel car, extra insurance etc. After a long flight all we want to do is pick up the car without the pressurised selling from counter staff "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by THOMAS - 22 August 2019

" The customer service rep was unhelpful. The terms are too complicated to read. The website makes it look like an easy transaction then costs you a fortune at pick up. I will never use or recommend your site to anyone. It's a rip off!!'n "

" Despite having cover with Auto Europe and private car rental insurance they still requested a 1000 euro bond on a credit card which I did not have available. I then had to pay nearly 400 euros to waiver the deposit. Tried their best to help. Upgraded vehicle as an apology but the new vehicle didn't suit our needs. Overall this rental cost me more than 1000 euros excluding the deopsit. I can get the same deal with Hertz for 580 euros excluding deposit "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 5

MUNICH, DE - Reviewed by DAVID - 19 August 2019

" I have used Auto Europe many times in the past 15 years and will continue to use them. "

" Efficient and friendly counter staff who spoke good English. I checked the condition of the car carefully and I found a small scratch on the door and a scratch on the rear bumper that were not marked on the hire form. I asked a member of staff to mark them on the hire form before I took the car. Apart from that, everything was OK with the car and the hire. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DUSSELDORF, DE - Reviewed by SCOTT - 19 August 2019

" All good using Auto Europe as stated above very unhappy with Buchbinder Car Rental. "

" This is the second time I have used this company as my previous experience was good. On this occasion we were pleased to be unexpectedly provided with a larger car than we had booked. When we attended in the pick up area we found that our vehicle had two superficial scratches on the front nearside wing which were not shown in the check out section of the vehicles paperwork that we had been given. I took therefore took photos of the damage on my phone and t as there were no Buchbinder personnel to be seen, I had to search for a staff member. Once located, said staff member examined the rental vehicle and updated my paperwork accordingly to show said damage. I then took possession of the vehicle and one week later returned the vehicle in the same condition that I had received it in. The staff member in attendance at this time was shown my amended paperwork when he examined the vehicle at the handover. A few days later I received a letter from Buchbinder stating that I was responsible for the aforementioned scratches to the vehicles paintwork and that they had deducted nearly £800 from my credit card for repairs. I am now in dispute with them and have had to send them the time/date stamped photos that I took and copies of the paperwork that was amended by their staff member. I am not happy at all and am still waiting for Buchbinders response. Be careful using this rental company and ensure that any small areas of damage to vehicle is reported and recorded before leaving the parking area. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by LYNNE - 06 August 2019

" Overall the process was efficient and staff pleasant. The collection zone is quite badly lit so if i hadn't checked the vehicle very carefully some damage may have been missed. Otherwise all good. "

" I received a slightly larger car than I booked and it was virtually new. We did discover some damage they had missed and they recorded this on the contract before we left. On our return we went back to the desk to get the check in form signed and they immediately released the hold deposit on our credit card. It was quick and easy with no hassle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by EMILY - 05 August 2019

" no issues "

" Very speedy and well organised "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by NIGEL - 26 July 2019

" Quick and easy pick up and drop off, excellent service provided with no problems. I would definitely use Buchbinder again. "

" Quick and easy pick up and drop off, excellent service provided with no problems. I would definitely use Buchbinder again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by KENNETH - 26 July 2019

" In the end it worked out fine. However, what seemed like a good deal actually cost us more in the end. It would have been better to go straight to Hertz. "

" Not the car we expected - a strange van-type on offer - so had to pay more to upgrade. That was a good choice given the heat. Took for ages to book -in and no one where cars are parked to consult with. Only one person working on desk and complicated problems with people ahead of us. "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 7

FRANKFURT, DE - Reviewed by JONATHAN - 23 July 2019

" Overall I've had vg experiences with Auto Europe and previous rentals with Buchbinder - so it's a sham they've let me down, so far, on cost of car wash when car presented at beginning of hire - dirty externally! "

" On arrival at Frankfurt AP Buchbinder desk - only 2 agents so took good 10 mins wait before being seen. Was offered a car - inside cleaned ok but exterior not washed/dirty. Would have to wait 30 mins for cleaning or take it now. I had no time so they agreed to pay an auto wash if I used one on production of receipt - which I gave them on vehicle return. Cost approx €13. Still not paid - since 9th July. Dispute in hand with Auto Europe. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 1

COLOGNE, DE - Reviewed by DORIS - 15 July 2019

" Very good. "

" Very good customer service and car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JOSEPH - 12 July 2019

" Excellent "

" Excellent overall. The only small complaint I had was that there was a long queue at the Buchbinder desk on the day of pick-up which seemed to be very unusual "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by PHILIP - 08 July 2019

" Good. "

" All good except for the confusing queuing system at pickup leading to a longer wait than necessary to get the documentation sorted out and to collect the car. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by STEFANIE - 26 June 2019

" Always been happy with the service "

" 2 hour wait in a queue to get the car. Staff rude. Security deposit still not returned (3 days after return of car) "

Value for Money: 2
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MUNICH, DE - Reviewed by ALISON - 25 June 2019

" The internet site was easy to use "

" We were really please with their service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by CHRISTOPHER - 25 June 2019

" Car was good but hidden costs not happy with not clear when taken out online rip off "

" I thought that the insurance cover that I had taken out on line was sufficeint but that was not the case I had to pay another 57 euros to the counter staff not happy about this at all . Might aswell have hired from sixt in the end or the other car rentals as this took your rental above the other rivals. "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JOHN - 21 June 2019

" Very slow to collect the car "

" Dreadful wait to collect the car. Simply not enough staff serving and very slow "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by BRITTA - 06 June 2019

" The rental was as arranged and without any hickups "

" We have used Buchbinder at Duesseldorf airport for a long number of ye, and we have always been happy with their service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by TIM - 02 June 2019

" Simple to book, collect and drop off. Thanks. "

" Our chosen car type (Skoda Octavia estate) couldn't be supplied so we had another. Apart from that, everything went really smoothly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by DOUG - 29 May 2019

" All good. "

" Smooth as silk, a 10 to 15min wait in que for check in. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by MOHAMMAD - 09 May 2019

" Hired a car from Berlin airport charged me extra because I didn't have a credit card! Car was good ( tyre got punctured spare tyre was tiny) went to a service station to replace the tyre because they didn't have the correct size available so suggested me to change both due to Law. I told them it was a rented car so they phoned the company kept transferring call from one department to another after 2 hours I gave up and started my trip from Zurich to Munich on a spare tiny tyre. Got to Munich and thought I would just leave the car here instead of Berlin due to the tyre and fly back home but the lady was so rude on counter was charging me €20 extra for returning to another location I returned 2 days early because I couldn't drive it on motorway so it was pointless tried to explain but she was a really really rude person so didn't want to moan there front of hundreds of people. I asked her when will I get my payment back (hold) she replied in a very rude manner I DONT KNOW PHONE BERLIN! All together company needs to employee some friendly people and have their rules together not nice when you breakdown in a strange country with different language "

" Hired a car from Berlin airport charged me extra because I didn't have a credit card! Car was good ( tyre got punctured spare tyre was tiny) went to a service station to replace the tyre because they didn't have the correct size available so suggested me to change both due to Law. I told them it was a rented car so they phoned the company kept transferring call from one department to another after 2 hours I gave up and started my trip from Zurich to Munich on a spare tiny tyre. Got to Munich and thought I would just leave the car here instead of Berlin due to the tyre and fly back home but the lady was so rude on counter was charging me €20 extra for returning to another location I returned 2 days early because I couldn't drive it on motorway so it was pointless tried to explain but she was a really really rude person so didn't want to moan there front of hundreds of people. I asked her when will I get my payment back (hold) she replied in a very rude manner I DONT KNOW PHONE BERLIN! All together company needs to employee some friendly people and have their rules together not nice when you breakdown in a strange country with different language "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by MATTHEW - 24 March 2019

" Very disappointing Staff were rude and grumpy Charged extra for driving to Austria - hidden charge in booking Car was dirty on collection Charged 50 Euro for returning car dirty - despite the fact car was signed off my returns team with no issue reported. Buchbinder are now ignoring my emails "

" Very disappointing Staff were rude and grumpy Charged extra for driving to Austria - hidden charge in booking Car was dirty on collection Charged 50 Euro for returning car dirty - despite the fact car was signed off my returns team with no issue reported. Buchbinder are now ignoring my emails "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 6

MUNICH, DE - Reviewed by JAMES - 25 February 2019

" Great experience. "

" Very efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by KORNELIA - 25 February 2019

" As above. Very unhappy about the hidden extras that we had to pay unexpectedly. "

" Unfair, hidden extras. Very slow service. Took longer to get the rental car than to travel from UK to Germany! We are going to lodge a complaint about the extra payment we had to make at the airport. "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by ELISA - 12 February 2019

" Because my friend was to other countries besides Germany. The staff made it simple to go over borders. And the unlimited miles made it a worry free trip. Thank you, Buchbiner! "

" When I arrived to pick up a car, Buchbinder was very helpful. I always want to know about the drop off process before I leave the airport, and way back through the airport. The counter staff was so helpful! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by JOHN - 04 February 2019

" Happy to use auto europe again following this rental experience "

" Friendly and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by HODAKA - 25 January 2019

" Keep checking prices as the prices went down after first booking. I cancelled and rebooked. "

" The car they offered was basic in the class. Hard sell to upgrade. We upgraded for comfort. They said car had no damages but actually had big scratch on front which we had to call maintenance to register. The car was pretty used with over 60000 km. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MUNICH, DE - Reviewed by JOSH - 14 January 2019

" Getting overcharged for something you haven't received is very poor .... I would not advise to use Buchbinder on my next visit to Germany ... "

" We got overcharged for snow-chains 54.00 but they Weren't given to us . on our drop , we spoke to the checker and she said go to the desk . on arrival it was very busy wth only 2 staff on . We waited for 25 minutes still no closer to being served and had to go to get our flight .. it was the same on collection slow services , not enough staff. Very dissapoined "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by MICHAEL - 11 January 2019

" Slick overall "

" Good "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by PETER - 05 January 2019

" Good price and a nice car provided. Annoying that even though we had specified driving to Austria, the rental company doesn't automatically provide the high visibility jacket required for everyone in the vehicle. €5 cost per jacket. Return is chaotic and slow at busy times , but I allowed an extra hour to do this "

" I've rented several times, this was a quiet day, so no wait for the rental desk. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MICHAEL - 31 December 2018

" Professional and efficient "

" Unexpected extra charges "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 4
Condition of the Vehicle: 8

HAMBURG, DE - Reviewed by NEIL - 29 December 2018

" Most often easiest & cheapest way to book. Always works seemlessly. "

" Was apprehensive having seen poor reviews but all was fine for me. Similar experience as with larger brands st Hamburg airport. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

DUSSELDORF, DE - Reviewed by DIRK - 28 December 2018

" easy to do "

" long wait time at pickup "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FRANKFURT, DE - Reviewed by JURGEN - 14 December 2018

" all my comment is in 3. "

" Would like one day to have the car I selected and not just equivalent to. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by MAARTEN - 12 December 2018

" Easy to use, quick collection and drop off service. However, was unexpectedly charged €20 for taking the car into Austria and then found out I was charged an additional €16 when I returned home, so will now have to phone them and get it refunded. "

" Easy to use, quick collection and drop off service. However, was unexpectedly charged €20 for taking the car into Austria and then found out I was charged an additional €16 when I returned home, so will now have to phone them and get it refunded. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DARREN - 09 December 2018

" Great "

" There were not enough staff on the counter and processing each customer took far too long. We waited over an hour and also were told the car was damage free - it was not and finding a member of staff on the car park was difficult. "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 4

STUTTGART, DE - Reviewed by NICHOLAS - 03 December 2018

" Very happy with service "

" Process made very easy by Buchbinder employee at Stuttgart airport. Very smooth return of vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by JOHN - 01 December 2018

" Booking on-line with Auto Europe is easy, fast and the best value on the Internet. "

" This has been the third time that I have booked Buchbinder when visiting Berlin and each time the staff, service and vehicles have very positive and hassle free! "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DUSSELDORF, DE - Reviewed by ROSEMARIE - 29 November 2018

" we would use again as the car was in very good condition. "

" very good except for the person on the counter, he was unfriendly and miserable. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by STEVEN - 16 November 2018

" Process was efficient and accurate enough but my concerns above mean that I have some concerns. "

" Was generally just Ok. Was very concerned about the requirement to block 1000 Euro on your credit card ( which kept getting declined even though there was plenty of credit on the Corporate card) if you didn't take their full insurance and 250 Euros if you did. Slightly suspicious. The car was not fully clean inside and out but was functionally Ok. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 4

FRANKFURT, DE - Reviewed by MICHAEL - 11 November 2018

" The car was very low standard. I had booked a estate car and got a Dacia Logan. Also the drop off at Munich was. Just leave the car in the car park. Nobody from Buchbinder was anywhere to be seen. Would not recommend this car hire company "

" The car was very low standard. I had booked a estate car and got a Dacia Logan. Also the drop off at Munich was. Just leave the car in the car park. Nobody from Buchbinder was anywhere to be seen. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

STUTTGART, DE - Reviewed by CHRIS - 31 October 2018

" Auto Europe is easy to use, has good prices and helpful on the phone too. "

" Counter staff great. However, car tyres underinflated on pick up. Oil warning after 30 miles - had to buy 2 litres of oil. At least one tyre tread bald in one place. Dangerous, illegal car. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 1

MUNICH, DE - Reviewed by IAN - 26 October 2018

" We hired quite a fiew times with Auto Europe and it was always very good.... "

" We got upgraded from a VW Polo to a Ford Focus Estate.... very nice car.... "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by RICHARD - 26 October 2018

" Ultimately it was OK because we got a car, despite the wait, but had we had to wait several hours then I would have been very angry. The wait was not ideal but didn't impact on us too much on this occasion. I would however suggest that Buchbinder make sure that they don't overbook in future, or put stronger controls in place to prevent people from bringing cars back later than the contractual drop off time. "

" When we arrived at the counter, we were told that there were no cars available. I queried how this could be considering that we had booked and paid in advance. The man on the desk explained that it was a busy time, and several people had returned cars late so they simply had none available. We therefore had no choice but to wait for about an hour and a half until a car had been brought back and prepared for us. On the plus side however we got a higher category car than the one we ordered (because that was the only one available - so presumably whoever had requested the car we eventually got may have got a lesser standard vehicle), so at least despite the wait we ended up with a nice, well equipped car. The gentleman on the desk was very apologetic, but all the same it is not acceptable and the company should clearly have stricter controls in place to ensure that they are not left without any cars in stock. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by COLIN - 23 October 2018

" Their prices are cheap for a reason, make sure you carefully inspect the car upon pick up and log anything you find on the paperwork, take photo's of anything you find and also the mileage before driving the car. "

" 1000 Euro deposit is not mentioned until pick up. Upon collection there is no mention about inspecting the car for damage, I inspected the car and found 2 scratches and when I asked the guy to verify them he was reluctant to verify them so I refused to take the car until he did, glad I insisted on this as when I returned the car the guy inspected it very closely and seemed happy he found the two scratches until I produced the paperwork showing them, overheard a guy complaining about being charged for a scratch that he said was already there..... "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 6

BERLIN, DE - Reviewed by EBERHARD - 22 October 2018

" Have used AE for years. "

" Quite a queue at the counter, but dealt with efficiently. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by TIMOTHY - 18 October 2018

" As mentioned above, there were good points about the hire company. However , there need to be better inspection procedures put in place for scratches and bumps and customers should feel free to provide their own additional insurance following the guidelines set out by a reputable company as we did. "

" I was told by the counter staff that the car had no marks on it. I was also told that I had to have their additional insurance against scratches and bumps etc. I appreciate that the counter staff were following a script which they had to follow. But we followed the marrtinlewismoneysavingexpert. com guidelines and taken out additional insurance ourselves. When I inspected the car, it had many scratches on it. I did this inspection with a member of staff from the hire company who verified the scratches and bumps and who marked them down on the documentation. We had to use a torch light and then move to a different location which had better lighting to double check. The car needed to be inspected by me. It should have been inspected by a member of staff beforehand. If I hadn't, I could have been made responsible for damage caused by a previous customer. I wasn't happy with this. The car drove well and was mechanically sound and the price was good. The staff were pleasant and well mannered. However, there need to be better inspection procedures put in place. And customers should feel free to provide their own additional insurance following the guidelines set out by a reputable company as we did. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 6

MUNICH, DE - Reviewed by JOHN - 15 October 2018

" AutoEurope are good, efficient and courteous when phoned - no problems. "

" My problem with Buchbinder (and probably most other car rental companies) is that the counter staff were efficient but also officious. I felt pressured to buy the additional CDW and was made very aware of the consequences if I didn't take it out. I declined because I had taken out cover with AutoEurope but you feel it's a bit of an ordeal. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by ROGER - 04 October 2018

" Price, convenience and service was agreeable. "

" The only negative is that the signage for drop off was poor. Fortunately a membership staff pointed us in the right direction and then everything was smooth. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by MICHAEL - 01 October 2018

" Booking is ok - but Buchbinder like to get incoming flight details and there is no obvious way to add them to the booking "

" Insufficient counter staff so probably 30-40 minute wait to receive car; car had significant damage which was not recorded on the paperwork "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 1

MUNICH, DE - Reviewed by ANDREW - 24 September 2018

" AS IN PARAGRAPH 3 I WISH TO KNOW WHY IH HAVE BEEN CHARGED THIS ADDITIONAL AMOUNT. I have always used Auto Europe and have always been very happy with my experiences until this occasion "

" The Staff at Buchbinder Munich Airport were very slow with dealing with customers and their command of the English Language was not good. As a consequence, I have been Charged an unexplained Euros 175.00 (£156.77) PLEASE EXPLAIN WHY I HAVE BEEN CHARGED THIS ADDITIONAL AMMOUNT "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by THOMAS - 21 September 2018

" Easy on-line booking arrangements. Well satisfied with service. "

" Friendly, efficient service. Very quick at return point. Very well satisfied. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by GARY - 20 September 2018

" Not your fault but if you are going to continue to be partners with such a dispicable company then we will avoid using you again. I have rented cars all over the world and this was by far the WORST I have ever had. "

" 1.5hr wait to get the car, had booked an Astra or similar and they gave us a 1.0l Dacia Logan that was scratched, dented, unbalanced brakes and registered in Slovakia! It couldn't maintain autobahn speeds, missfired a lot and we ended up in the slow lane going up every incline with the trucks as it struggled to do 80km/hr. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 1

STUTTGART, DE - Reviewed by MICHAEL - 16 September 2018

" No problems "

" Vehicle was upgraded and I was very happy with car rental. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by DARREN - 06 September 2018

" same as above. Third party representing on behalf of local rental company. Left hand does not talk to the right hand. Booking availability inconsistencies and customer service poor. "

" Staff spoke barely any english, correspondence emails and letters ended up being in German, despite english being a booking option on website Arrived at the designated collection time to be told that out car wasn't available (how incompetent can you be, you know through bookings that drivers will be arriving at set times), was offered an incredibly large van instead which was not suited for our travels. Then had to wait 2.5 hours for our category car to become available which was then downgraded to the category below. Directions and handover of the car at pickup were minimal and staff either didn't know how to speak english or didn't want to make an effort. Maps were severely out of date that motorways did not exist and past due roadworks still existed. Probably hadn't been updated since manufacturing. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by PAUL - 02 September 2018

" All of the comments are based on our experience with Buchbinder and it does not necessarily follow our opinion of Auto Europe would be the same but we have no other exerience to compare this one to. "

" 1) Although the car hire was booked well in advance and prepaid, when we arrived there was no vehicle available and we had to wait 45minutes before any vehicle was ready (although we were offered a 12-seater bus if we'd wished). 2) Despite advising in advance that we would be travelling to Austria and paing a €10 'Cross Border' charge - as soon as we crossed the border into Austria we were stopped by Austrian authorities and charged €120 for not displaying an Austrian Toll sticker. 3)Despite no vehicle daamage assessment form being completed both before the start of the hire period or on the vehicle's return, we have now been advised of unspecified damage to the vehicle. We refute any such claim. The car was returned in exactly the same condition as it was originally received. If the returned vehicle was deemed in anyway 'damaged' then this should have been pointed out to us - in our presence - at the time of return and not three days later as we have no way of knowing what has happened to the vehicle after we returned it. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 6

MUNICH, DE - Reviewed by CRAIG - 02 September 2018

" Efficient and easy "

" Second time I've used Buchbinder, they're the cheapest and cars fine; however, they're low staffed so can end up waiting quite a while. Not too bad this time at the counter; however, took 20 minutes to locate the sole member of staff who was located with the vehicles; whereas other providers appeared to have more staff readily available. So, if you have time available, good value. If time is of the essence, may be worth paying a little more. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JOHN - 31 August 2018

" Do not pay extra for a better car as you do not receive it. The counter stag basically said tough. I have a car which is better but you have to pay more, again. Shocking "

" The car I ordered I paid more for. I got there having paid for a BMW 1 series to be given a low performance Ford S Max. Very unhappy due to the distances I needed to travel. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by CARMEL - 29 August 2018

" We specifically asked at the counter about cross border tolls and we were told that we didn't have to pay. We were caught in Austria not having paid the toll and we were fined Euro 120 "

" Very efficient "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by LEE - 29 August 2018

" My flight was delayed so I missed my first day of hire. I couldn't get through to buchbinder so asked autoeurope to contact them on my behalf . This request was refused three times. "

" No problems apart from trying to contact because of flight delays. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by PAULINE - 28 August 2018

" Use you several times a year without a problem. Know Munich airport well but this company were the most inefficient I have ever dealt with "

" Very inefficient staff who didn't appear to know what they were doing. Took 45 mins to deal with 1 customer. Very hard to find car in airport car park "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by EBERHARD - 21 August 2018

" Used AE for years. "

" Car broke down, but was replaced quickly. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

HAMBURG, DE - Reviewed by BEATE - 21 August 2018

" When Shopping off staff did not inspect vehicle just asked to leave the Key and if ass was ok or any problems. They were luterally not bothered to deal with us. Thar was a shame "

" When Shopping off staff did not inspect vehicle just asked to leave the Key and if ass was ok or any problems. They were luterally not bothered to deal with us. Thar was a shame "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by NEIL - 20 August 2018

" No "

" I upgraded to a BMW X4 and paid an extra £170 but when I got to the car it had over 68000 kilometres on it and when I drove it it had problems with a noise coming from the front axles. I thought it was maybe because it was a 4x4 but the sound got worse as we drove the car. Clearly the car was not fit to be driven. I complained and was told I would get a refund but the offered my 25 euros at a later date. "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 1

MUNICH, DE - Reviewed by PAUL - 11 August 2018

" We would want to know that the waiting time to collect the car would be much much shorter before booking with you again "

" We were not impressed with having to queue for 1.5 hours at Munich airport to collect the car - after travelling to the airport and ahead of a 6 hour car journey. The car was under powered for the size - we assumed because the description said that there was space for c. 3 medium to large suitcases, that it would be able to cope with 4 people and luggage, but it really struggled up hills "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BERLIN, DE - Reviewed by THEODORE - 09 August 2018

" Quick and easy, competitive prices "

" Lots of scratches on car, but all pointed out before hand & very quick and easy to pick up & drop off "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BERLIN, DE - Reviewed by IAN - 08 August 2018

" I was surprised at the cost involved if there was any repairs required this was not highlighted by Auto Europe that I noticed. "

" I was surprised at the cost involved if there was any repairs required this was not highlighted by Auto Europe that I noticed. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BERLIN, DE - Reviewed by ADAM - 25 July 2018

" Professional Hasslefree Service. "

" Professional Service. Great value and troublefree. Highly recommended! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by SOHAN - 18 July 2018

" Very pleased "

" Efficient service - no hassles "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MARK - 12 July 2018

" There were no issues "

" The member of counter staff was not friendly and though the car was fine and there were no issues with the rental it did not get off to a great start "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 9

FRANKFURT, DE - Reviewed by KIN LOK - 08 July 2018

" OVerall positive except for the return of deposit. "

" The Pickup was excellent and the customer service was patient. We were able to get a car of the right size although the reserved model was not available. But after the return i had not received the refund of deposit till now. This is frustrating as it means i would have to pay the Credit card bill even though its a deposit if not i will incur finance charges. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JOHN - 21 June 2018

" I am a regular user of Auto-Europe, in fact I used to have an affiliate account (skills88) however I am concerned that some suppliers are 'playing' the system. The 'local charges' for traveling into another eu country are not warranted. Even where the vignette is needed for Austria they pay for it once for the vehicle and yet charge for it on every use. "

" We ordered a vw Polo and while I accept that 'equivalents' within the same class may be offered I do not accept that they should accept a booking for that car if there are no one on fleet. The ONLY cars in that class were a Skoda. I am not snooty about badges but I know from a previous rental that the clutch on that Skoda is uncomfortable for me and in mountainous areas it would be used a lot. They offered an upgrade at a fee but I feel that I should not be faced with such a 'Hobson's Choice ' . "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by HENRYK - 16 June 2018

" A little shocked to discover that though the full protection insurance option had been purchased, I would still have to go throught he rigmarole of having to claim back any extra charges via Auto-europe. Next time I will buy the full insurance option directly from Buchbinder. "

" A little shocked to discover that though the full protection insurance option had been purchased, I would still have to go throught he rigmarole of having to claim back any extra charges via Auto-europe. Next time I will buy the full insurance option directly from Buchbinder. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MICHAEL - 03 May 2018

" I found your booking procedure very simple and well designed "

" I found you counter staff at Munich Airport helpful and very professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ELAINE - 19 June 2015

WIESBADEN, DE - Reviewed by RUSSELL - 12 June 2015

" I had damage to a tyre and have paid the excess but they still have not sent me a receipt for this so I can claim it back off my hire insurance. I have been in touch 4 times and they still have not sent it. "

MUNICH, DE - Reviewed by PHILLIP - 08 June 2015

" Very efficient booking service "

" Pleasant and efficient, although the Slovakian plates caused some interesting conversations when crossing borders "

BERLIN, DE - Reviewed by ANDREW - 03 June 2015

MUNICH, DE - Reviewed by JAMES - 29 May 2015

" Excellent and user friendly website. "

" Good customer service and excellent value for money "

FRANKFURT, DE - Reviewed by AYOBAMI - 21 May 2015

" Very satisfied with the car that was provided on arrival at Frankfurt Hahn. The return of the car was so smooth and all seems okay. "

" Very satisfied with the car that was provided on arrival at Frankfurt Hahn. The return of the car was so smooth and all seems okay. "

MUNICH, DE - Reviewed by PHILIP - 20 May 2015

DUSSELDORF, DE - Reviewed by WERNER - 13 May 2015

" Brilliant offers, good service. Always willing to help "

" I forgot to bring my credit card and Buchbinder forced me to buy fully comp insurance for €20 per day, which I believe is ridiculous. I certainly will not recommend Buchbinder and will not use them again "

FRANKFURT, DE - Reviewed by MAUD - 30 March 2015

" No interaction with Auto Europe so far for this rental. Convenient to have the car company ratings and to be able to compare tariffs. "

" Buchbinder tried to charge me for pretty much invisible damage to the wind screen, it took 10 minutes of fighting to get them to acknowledge that it was pre-existing. After that, they looked for something else and said that there was damage under the car, which was "invisible indeed but that they could feel with their hand". I wrote on the contract that I was disputing it and left (so I am now waiting on the outcome). Buchbinder tried to sell me a full tank refill despite me telling them i would drive less than 2 hours. I declined and did my own refill which cost me just under 10 euros... They were also very insistent on selling me the additional insurance. "

MUNICH, DE - Reviewed by ANDREW - 23 February 2015

" Intially very busy but that was of flight delays clerk at book in desk insisted that we should pay for additional driver which we did but I was not happy about that vehicle given when we said we would struggle to get equipment in vehicle clerk on desk insisted we would so we went to vehicle AND tried but as predicted could not get 6 adults equipment and ski gear in VW sharan so we went back to check desk next young lady was excellent refunded the money taken by mistake and sorted out a vehicle of type we had originally ordered would I use them again yes vehicle we ended was fine and the price was fair. Something that could be of interest would be luggage storage in return for early return of vehicle to hirer. Overall view good "

MUNICH, DE - Reviewed by GRAHAM - 22 February 2015

" Great service all round...price and selection very good and competitive. "

" Again overall great service , staff etc very good , got the vehicle I selected but it was more than an hour late in delivery ( i allowed time for flight etc but didnt expect extra time on top of this), which put extra time on my journey...as a family not great..plus other family members had to wait till we had collected our car....vehicle inside windscreen covered in smears n in sunlight etc was a problem...screen wash light was on when I collected it n outside / inside could have been cleaner. "

COLOGNE, DE - Reviewed by RICHARD - 26 January 2015

" Went without a hitch. Excellent. "

" It went fine. Buchbinder were very gentlemanly and unhurried. They gave us an Audi A3. Fine. 35000 on the clock, but it was in good condition. Invited us to phone in about the minor external defects if we did not agree with their written assessment. The point being they didn't expect us to be able to assess it properly in the dark on pick up. On return they didn't really check the condition, but simply asked if we had had mishaps. We hadn't. "

STUTTGART, DE - Reviewed by KEVIN - 27 March 2014

" The booking process was simple and I got all that I requested - GPS etc. Very satisfied with the whole booking process and the simple voucher system was easy. "

" withing 15 minutes of disembarking from the plane, I was in the rental car and ready to depart the airport. As a frequent traveller this was by far one of the most cost and service effective hires I have undertaken. "

FRANKFURT, DE - Reviewed by JOHN - 04 February 2014

" Had to wait for confirmation due to request to drop car off at different destination which took a day. "

" Arriving at Terminal 1, had to go to Terminal 2 which took a bit of time... Got a free upgrade on the car, excellent! returned car to Dussledorf which was on the 6 floor of a carpark with a very tight spiral ramp... not fun! but managed to arrive with no scrapes. "

STUTTGART, DE - Reviewed by NIGEL - 11 December 2013

" The lady attendant was fantastic, most helpful, fluent English help me very much, explained the whole process extremely well, put me at ease before my journey commenced. "

" Very competative, supplied alternative car when Audi A3 was not available "

HAHN, DE - Reviewed by ANTHONY - 09 June 2013

" Excellent service "

" Very helpful staff and we were given a better car than we ordered which was much appreciated. "

FRANKFURT, DE - Reviewed by JOSEPH - 26 June 2012

" The car was excellent as was the service i did however feel that the excess was a little high and would have prefered to pay more to remove it. "

" excellent service "