Auto Europe
- North America
- Central America
BUDGET GERMANY CUSTOMER REVIEWS
- 7.4
- 7.9
- 8.6
- 7.7
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
BUDGET GERMANY Car Rental Reviews
Average Rating for Budget :
HANOVER, DE - Reviewed by JAMES - 24 April 2025
" I was not expecting to have to pay anything extra to Budget for this rental as I was led to believe that it was all prepaid. I returned the car with a full tank of fuel an hour before I had advised and there was not damage. So why has Budget charged me €80.71? "
" I was not expecting to have to pay anything extra to Budget for this rental as I was led to believe that it was all prepaid. I returned the car with a full tank of fuel an hour before I had advised and there was not damage. So why has Budget charged me €80.71? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by MICHAEL - 02 January 2025
" The same as ever, good cars at a good price - and helpful service if needed "
" I was disappointed to discover the daily limit of 200km (I suppose I could have checked, but I have not encountered something this low before) I was charged for the additional kilometres (expected) but also had other charges applied and I don't know why. Trying to get answers from Budget has proved very difficult "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BREMEN, DE - Reviewed by URS - 12 July 2023
" Easy booking, competitive pricing. No hidden cost. "
" Liked the option to provide details in advance as it helped speed up collection. Friendly staff in Bremen. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEIPZIG, DE - Reviewed by RICHARD - 27 April 2023
" Everything went smoothly. "
" Pick up very quick and very helpful staff member. Always prefer to drop off to a person and have the car checked while I am present. However, there were no problems. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by ALAN - 10 March 2023
" Great "
" Very Positive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by JOHN - 09 January 2023
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANTHONY - 26 December 2022
" NEVER AGAIN TRUST BUDGET and probably I will not use AUTOEUROPE either as they introduced BUDGET with misleading charges and very poor return processes. "
" While check in seemed to be quick, it appears I was mislead at check in about what I was paying for. Furthermore and more important, even though I physically returned the car before 12noon, they were so busy that Budget recorded my return more than an hour later, by which time I was already at the departure gate. As a consequence of their tardiness at car return Budget are charging me an extra days car hire. They also sent a bill that did not detail the full costs. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BREMEN, DE - Reviewed by VANESSA - 17 November 2022
" As above - Budget's approach to adding in extra charges is my main complaint. Guess this isn't auto europe's problem but would strongly recommend you highlight this info to future users of Budget via your site. "
" We seem to have been charged almost 30 euro for refuelling, even though we refuelled before returning. If so, I will never use Budget again - this charge was not stated by the counter staff, or maybe it was the drop-off staff who didn't recognise that the car was full and shouldn't be charged. For all I know, this charge that was on the receipt they sent, won't actually be levied? if so, I'm almost more irritated - I wasted a lot of time trying to contact budget to find out if this was being leveied (and when I go through to UK, they said they wouldn't be able to see details for 48h) Expensive car already so really annoyed at the extra charge. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
FRANKFURT, DE - Reviewed by HEI WAI - 31 July 2022
" I pre-paid everything to auto-Europe but when I returned my car, Budget still charged me EUR31.07, without any explanation. You should refund it to me. "
" I pre-paid everything to auto-Europe but when I returned my car, Budget still charged me EUR31.07, without any explanation. You should refund it to me. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 5
HAMBURG, DE - Reviewed by JERZY - 30 July 2022
" always satisfied with car rentals through the auto europe. fast efficient professional. "
" very efficient and satisfying "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by JONATHAN - 19 June 2022
" Nil to add. "
" Had ordered a car with manual transmission and assistant (not very helpful generally) assured us this had been provided. On going to car it turned out to be automatic and unsuitable. Had to return to office where a different assistant found car had been wrongly "labelled". After a bit of a scramble an alternative and suitable car found. Car had clearly been cleaned in a hurry so not as clean as should be. All this wasted about an hour of our time but Budget not very apologetic. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BERLIN, DE - Reviewed by LAURA - 23 April 2022
" Very efficient and simple process from start to finish, with clear instructions. "
" Very efficient and simple process from start to finish, with clear instructions. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by COLIN - 12 April 2022
" Easy booking and at a decent price "
" It was fine. No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by SANDRA - 07 April 2022
" See above. "
" As soon as I left the car park at HH airport, the 'check tyre pressure' warning came on the dashboard. I called the service desk and was told to return the car to the drop-off area where the staff would be able to help me. I did this and the tyre pressure was sorted. However, by the time I arrived at my destination about 100km away, the same message was displayed on the dashboard. I contacted my local Avis/Budget branch and they told me to come in and change my car as I didn't feel comfortable driving with a car that clearly had a slow puncture. Ultimately though the staff at Avis Kiel was unable to help me as the system apparently would not allow him to change cars over as my car was registered as off road and not for rental since it had reached the end of its rental life. As it was Saturday there was no one we could call so I left it until my departure day (Monday) and called him again, only to be told that he didn't have any cars he could spare to go to Hamburg. I therefore had to risk the drive back with a tyre that was losing air, lost valuable time by having to revisit the various car hire places and to top it all, never received my rental contract via email as requested - it took another phone call to the Hamburg service desk to get this rectified. All on all a very disappointing experience which I shall not risk again by booking with Budget. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BERLIN, DE - Reviewed by BIRGIT - 05 August 2021
" As above "
" Easy booking, friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by BIRGIT - 02 June 2021
" Very good experience "
" Easy booking, friendly staff, gave also good recommendations, fast service, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by BIRGIT - 07 October 2020
" Very good experience, friendly staff, good car, Easy booking and easy pick up "
" Friendly staff by pick up and drop off, explained well, good car in good condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by MICHAEL - 16 September 2020
" egdegrsgh "
" shfshfh "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by JOSEF - 16 September 2020
" Just without any hassle "
" Excellent car for a very competitive prize - no hassle - easy renting "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DRESDEN, DE - Reviewed by DARREL - 13 August 2020
" I have used in the past and will use again in the future "
" Effective and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DRESDEN, DE - Reviewed by GREGORY MICHAEL - 21 July 2020
" Actual credit card pre-authorisation amount was much lower than that indicated in the voucher (approx €95 instead of €975). Not a huge problem that way round, but it would have made planning easier if the figure had been more accurate. "
" Standard procedures all fine. We decided part way through the trip to make a day trip outside Germany, to the Czech Republic: I tried to add cross-border cover over the phone, but was told I would have to return to the rental station to add it - it would have been much more convenient if this could have been done remotely, and in the end we took the train to the Czech Republic, as it would have been silly to travel back to the airport to add the cover for one day. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BREMEN, DE - Reviewed by IMKE - 05 March 2020
" See previous comment "
" The gentleman on the counter (Avis) was simply amazing. Soooo helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MICHAEL - 05 March 2020
" sffasf "
" dgadgdafgadg "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by LAXMI - 29 February 2020
" very bad lost £300 without getting car, had to book with another car agency. "
" I booked the car for 10 days , my plan was changed to take next day flight. Autoeurope suggested to call them to hold the car. But they did not gave me car or refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by DARIUSZ - 19 February 2020
" No problems. "
" Always anxious when hiring a car after passed dishonest experiences but all went smoothly with no problems with this company. Thanks "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by MARION - 09 January 2020
" See above "
" Very high car seat hire charges which were not communicated beforehand. Car had tyre pressure warning light which delayed our collection. Make extra charges more transparent. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
STUTTGART, DE - Reviewed by BRANISLAV - 31 December 2019
" Easy to chose a car to suit "
" Very efficient. Fairly new car provided "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by JOANNE - 21 October 2019
" Very efficient "
" Very happy with service at Budget in Germany. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by MICHAEL - 10 October 2019
" Very convenient way of renting a car. "
" They always add unjustified additional charges that they hide and only transparent when you get their bill, by which time you are on an airplane. Should have learned my lesson the first time. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 8
DUSSELDORF, DE - Reviewed by LANCE - 08 October 2019
" At no point was I asked to check the speedo. The woman said I had a km max each day and check for damage on the car which I did. Bit of a joke but hopefully we can resolve this "
" Recently hired a car from dusseldorf to arnhem did roughly 580km 0ver 124 hrs but have been told and now charged for over 19000km in process of trying to sort this madness out. But major problem with correct recording of SMS with budget. It means I must have driven the car non stop without sleep for 124 hours at 150km per hour which personally speaking is beyond human capability. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
STUTTGART, DE - Reviewed by ANDREA - 21 August 2019
" N/A "
" A "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by ROBERT - 09 August 2019
" All fine. Only thing that would have helped was a GPS co ordinate for the return. I got lost at the airport for a while. "
" Worked well. The guy who bought the car round also set up the GPS. Very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by LIAM - 20 April 2019
" Goood staff and vehcile. Felt well looked after. 10/10 "
" Fantastic service and support "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MARK - 10 April 2019
" the cost of the car was very reasonable however they then tried to charge us for everything extra insurance cleaning extra miles fuel auto fill they were also very slow to sort everything and give us the keys as they were too busy selling extras i would not want to use Budget again "
" the tried to charge us for cleaning which wasn't fair,we just brushed the floor mats and it was ok. But the big problem was that they charged us an extra £184 for mileage that we hadn't done. We had to spend an extra 20-30 minutes at the main desk trying to sort it out. the lady disappeared for 15 minutes and came back and said it was an error on their part if we hadn't had time to complain it would have been very difficult to sort out. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by ALI - 14 March 2019
" I have no issues with the online auto Europe experience. "
" On arrival, the counter staff at Berlin airport advised us that a car of the size we booked was not available and instead of offering us a reasonable alternative at no extra cost, they tried to upsell us ( even though we had received a confirmed reservation). We politely refused to pay extra, so they gave us a very small car which barely fit the infant seat. This car incurred the same cost as the car we had booked .. even though they had advised us our category car was not available. The infant seat was of poor quality and we had to carry it to the car ourselves, instead of it being already in the car. There was no one available to help instal the infant seat. When we returned the car during normal business hours, there was no one there to take it back. We were then charged a late return fee. We were also charged for the infant seat even though we were not told it would incur a charge by counter staff. I have called Avis and we will have those charges refunded but it all seems to little too late. A terrible experience overall! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 2
MUNICH, DE - Reviewed by ADRIAN - 26 February 2019
" Good price "
" 2 hours of queuing!!!!!! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by ALISTAIR - 21 February 2019
" See 3) above! "
" Car hire with you was easy, as was pick up - we were actually upgraded. On returning the car, I was asked if I wanted a paper return sheet or an email so I chose an email (at pick up, this is how it was done). I have still not received confirmation that the car was in order other than the verbal say so of the person checking it over. So far, Budget de have been really unhelpful in getting me the confirmation and I'm left with no confirmation that the car was undamaged on its return. Given the nature of car rental, this is both worrying and unacceptable. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JAMES - 13 February 2019
" Extremely satisfied with our car hire experience at Budget Munich airport. "
" The service was excellent in every way. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRIEDRICHSHAFEN, DE - Reviewed by PETER - 29 January 2019
" Quick, easy transaction. "
" Professional and efficient and an excellent undamaged car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by HARRY - 20 October 2018
" Everything went perfect until it came time to hand the vehicle back. The man who took the vehicle back from me, Stefan. Said that the fuel had not been filled to the top. Which it was, at the nearest petrol station to the drop off location. He then added a charge of 7.57 for fuel. I don't know how he came up with that amount? We also have more fees and a surcharge billed to us when we handed the car back, which we did not understand or know that we needed to pay. I would like to know why those charges were made on the handing back of the vehicle, and I would like to know why Stefan charged us for fuel, and where he came up with the sum of 7.57 just by looking at the fuel gauge. As soon had he looked at the fuel and said it is not completely full, I felt very cheated and thought it was a very dishonest and unfair judgment. I look forward to hearing the justifications of these actions. Regards Harry Toon "
" Everything went perfect until it came time to hand the vehicle back. The man who took the vehicle back from me, Stefan. Said that the fuel had not been filled to the top. Which it was, at the nearest petrol station to the drop off location. He then added a charge of 7.57 for fuel. I don't know how he came up with that amount? We also have more fees and a surcharge billed to us when we handed the car back, which we did not understand or know that we needed to pay. I would like to know why those charges were made on the handing back of the vehicle, and I would like to know why Stefan charged us for fuel, and where he came up with the sum of 7.57 just by looking at the fuel gauge. As soon had he looked at the fuel and said it is not completely full, I felt very cheated and thought it was a very dishonest and unfair judgment. I look forward to hearing the justifications of these actions. Regards Harry Toon "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by GEOFFREY - 16 October 2018
" Worrying having to deal with two parties and being uncertain about who was charging what. "
" I was confused when Budget asked me for my credit card because I thought everything had been paid for when I went through Auto Europe. It seems, however, that they wanted authority to charge any problems with the car should they occur wile I was using it. The car was unharmed but the paperwork that I got from Budget after I had returned the car unharmed was confusing, because I was still not sue whether they were still going to make some charge. So far no charge seems to have come through but I am still wary. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
HANOVER, DE - Reviewed by GUNTHER - 26 September 2018
" See above . Auto Europe was not helping getting me through to budget in order to inform them of my delay of the flight. "
" Very complicated to speak to someone. It cost me 30 minutes on mobile phone callling Germany from England. Still do not know the costs and I stil hadn't managed to speak to someone about my flight being delayed. Not happy "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ROB - 25 August 2018
" Overall a great experience "
" Great reps. Nice Car. Collection was slow, mainly due to the people in the queue before us all having problems. Our collection was efficient. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DAVID - 23 August 2018
" Fist rate service all round. "
" Very helpful assistant at the counter when i picked the car up from Munich airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by ANTHONY - 13 August 2018
" as said all easy "
" spot on - easy and convenient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANDREW - 20 July 2018
" very poor with the wait staff tried to help it was their fault "
" Got to desk to be told that they had no cars even though we had booked the cars months before "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MARK - 18 July 2018
" Have used autoeurope for my last 2 holidays in Europe and USA and am very satisfied with the company. "
" Counter staff informed me that I was getting a manual gearbox car and then it turned out to be an automatic and at the same time an American returned to same member of staff complaining that his automatic gearbox car was a manual. I didn't mind and took the automatic. Otherwise all was fine, staff were friendly and process was efficient and stress free. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DORTMUND, DE - Reviewed by CAROL - 27 June 2018
" Simple to follow on line "
" Very smooth and straight forward. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ROGER - 14 June 2018
" Other than comments under Para. 3. the experience was very good "
" As usual at Munich Airport the whole car hire experience was perfect. Insuring the excess as an extra continues to be a problem despite having purchased the cover from a third party The standard of vehicle cleanliness both inside and outside was not good. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BERLIN, DE - Reviewed by ALAN - 12 June 2018
" Overall satisfactory, though slight problem with car itself meant driving experience was less than it could have been. "
" Very fair price, very efficient delivery and return of vehicle. Only slight negative was with car itself; modern vehicle with good equipment, etc but automatic gearbox very slow to change up through gears, making driving noisier than it could have been. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7