" As above "
" I have been charged for items that I have no clue what they are. I am awaiting a reply to my complaint email. This is such a shame because otherwise my experience with Budget was very good. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Excessive unexpected charges beyond the initial payment to auto Europe,I would not use budget/avis again "
" Excessive unexpected charges locally ,I rent at Pisa for 18 weeks per year "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" No problems dealing with Auto Europe - very easy process. "
" Long queue & wait before getting to counter - this was frustrated by people in queue going to the front for 'fast tracking' as they were preferential customers. Vehicle had quite a number of scratches - all documented but vehicle proved to be very comfortable & reliable. Surprised we had to pay some sort of local tax per day amounting to 64 euros on top of rental charges already paid. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Very easy to collect/ DROP OFF at the Airport. "
" I was very happy to hire a car from Auto Europe Rental company Budget. as they kept me informed through out my 3 weeks of hiring the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto europe booked one car with eco-via for us and as they don't accept credit cards on phones we had to change our booking with Budget who were great although costs for 7 seater was quite high. "
" Budget sorted out a problem.we had because we were unable to collect our hire car from eco-via. as eco-via don't accept credit cards on phones. Budget were great although costs for 7 seater was quite high. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No hassles at all and a very reasonable rental rate. "
" Very happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Because you recommend dishonest companies "
" Our rental agreement with Auto Europe included full damage and theft protection ect. On collection we were told it did not include. They deceived us! Con artists. I had similar experience years ago. Never again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe are fine. Major reservations about Budget! "
" Decent car, good service at desk and drop off. Budget online support, telephone support and Quick Pass absolutely non existent. No response whatsoever via site, email or phone. Wouldn't use Budget again because if I needed to contact them during a rental I don't feel confident that they would help! "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Booking was easy and Auto Europe offered a competitive price. Budget was a bit of a let down, however. "
" Pick up was confusing - I waited a while at the desk only to be told I didn't need to wait at the desk, but how was I to know that? The staff inside the car park which was apparently express pick up were moody and disinterested, and it was difficult to navigate pick up since they weren't very forthcoming with assistance. The charge for the child seat was more than suggested at booking, and we had to cross the car park to get it. Otherwise a decent experience - nearly new car, easy drop off. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The only bad thing was car was smaller than expected "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" They were great, complete opposite of Easy Car Hire in Pisa "
" They were excellent, stayed open late for our arrival and super-easy drop off. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It did the job but wasn't spectacular- not something I'd talk to friends about. "
" The car didn't have washer fluid in it so when we needed it there was none - I was dangerous. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" You need to update the wording on the voucher. It says to get the shuttle bus to the car rental, but the offices are no longer where you collect the car, but are in the terminal. This wasted time & was an extra hassle & needs to be updated as the signage in the terminal is also terrible. "
" At the pick-up counter there was no proper queueing system. There were four counters available & the staff weren't managing the queue so people were jumping the queue. There were people queueing with quick pass (myself included) having to wait longer than people in other queues & then people would arrive, see the mess & push to the front of a different desk and jump the queue because the had quick pass & so the ones in the right place were penalised for doing the right thing. The guy at drop off was fantastic. Very friendly & helpful. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" OVERCHARGED, CHARGED DIFFERENT AMOUNTS TO WHAT I WAS EXPECTING, RIPPED OFF "
" OVERCHARGED, CHARGED DIFFERENT AMOUNTS TO WHAT I WAS EXPECTING, RIPPED OFF "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" I have had nothing but positive experiences with AutoEurope. The few times I have had issues with a car rental, they have sorted it out very promptly so do take their insurance. "
" The pick-up was bad; almost three-quarter hour wait before we finally got the car. The documentation indicated NO scrapes or damages to the car, which was blatantly untrue and I went back to the office to point this out but it had closed for lunch in those few minutes. Managed to get one office person on his way out for lunch who said "Take a video" - which I did. I took more that 40 pictures and videos of damages. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 5
" At peak times more staff should be on duty.I waited approx. 1hr before being attended. "
" See below. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Vehicle very old and dirty "
" Vehicle dirty old and overused! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
" I have had no problems with AutoEurope other than they could not help me get any recompense from Budget and I am trying to contact the responsible people at Avis/Budget to seek redress. "
" They did not give me any information on charging the EV I hired. Most notably they did not supply a charging compatible with a domestic electric supply. When I realised this I telephoned them and they told me this was impossible. Which was patently untrue. I had immense problems finding a working and compatible charging station. It ruined my holiday. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
" Great car but experience marred by attempts to extract additional charges from us with assumption that we were ignorant/stupid "
" They attempted to get us to sign for a tank refill when we picked car up, despite rental being return full. The sum quoted was way in excess of the cost of doing so if tank were to be filled from empty. Man on desk said it would be cheaper because they could get access to 'cheaper fuel'. When we returned car there was a €24 charge which they couldn't explain and had I not questioned it before signing we would have paid. As soon as I questioned it, the charge was removed- suggesting it shouldn't have been there in the first place. It's difficult to not think that's a scam relying on people trying to rush through drop off to make a flight. Car had bird excrement on steering wheel, and driver's seat when we picked up- this was promptly and efficiently dealt with. Car otherwise excellent "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
" This was a very upsetting and costly experience as the excess did not cover this cost. I will never use Budget again "
" I arrived at the Budget/Avis desk to collect the car and had an wait of approximately 20 minutes. I then had to wait another 45 minutes for the car to arrive. This was frustrating as our friends had already collected their car with another supplier and left without us. Because of this delay I only glanced at the car's condition (my biggest regret) and found that when we returned the car they pointed out damage that I know for certain we did not cause. The Budget staff member immediately checked under the car, which I found very odd and pointed out damage. He said he would let me off that but I would have to pay for damage to the alloy. I honestly believe they knew the car was damaged and I have been scammed into paying £601 for refinishing an alloy wheel. Not only did I not damage it but the cost is way beyond a realistic cost of repair. The Budget set up in Rome airport is chaotic, wholly unprofessional and an absolute scam. I will never use this company again and will be leaving multiple reviews warning others. I would welcome your comments. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 5
" Lovely car, good price, very happy "
" friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All in all no major complaints. Alex was great when we dropped the car back. Friendly and polite "
" All good just could be a little clearer on pick up location "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No problems with Auto Europe "
" As soon as he realised we were dropping the car off in Bari, the man at the Chieti office started changing the paperwork and allocated us a different car. The car we received was damaged in numerous places, had the roof strips missing, very high mileage and the rear seat was dirty and badly stained. It was obvious he was moving on his worst car to another branch. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Good variety of suppliers and prices "
" Pre registration meant the key was picked up in a matter of minutes "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Reasonably efficient service "
" The Quick Pass facility was not operating and it took 1 hour to get the car which was in an overflow car park across a gravel road. I have been charged extras following the hire including late return allegedly after my flight left. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 4
" No comment "
" Collection was poor - receptionist handed me paperwork and keys - no inspection and no help with controls or sat nav "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Last 2 experiences have been poor, so I will likely book direct next time. "
" I paid extra for a VW T-Roc and got a very old battered MG. I received 5 emails asking me to preregister online to save time and each time I tried I got an error. I then did it by phone and was told to go to the QuickPass desk when I arrived. I did that but was then told QuickPass hadn't worked and I had to go to the back of the queue, which took ages. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" The process of booking with you is always great, but it remains to be seen how easy it will be to resolve this as I took out the extra insurance cover with you, so I hope there will not be a problelm getting my money back. "
" Pick up chaotic - took ages. Allocated car and parking bay but this was wrong - had to walk through long lines of cars to find the vehicle. On return was apparent that some damage had occured ( presume whilst parked). Was told damage would be €450 and was told to sign but when email arrived it advised £815 taken. The operator (Francesco) took my contract but did not return it. He said there was a problem and that they would correct it. The promised email did not materialise. I called the office and was told to email, which I duly did but still have not received either amended damage report or copy of the contract as requested. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 1
" Apart for comments above everything else went smoothly "
" The counter staff very helpful but the vehicle was missing a large Trim from left hand side of vehicle. When dropped off staff in Rome were shocked that we had been allocated this vehicle and drive it around. They sent it immediately for repair. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 1
" Auto Europe's booking service was efficient as always. "
" Collection was stressful; I was handed a key and no paperwork. The car wasn't in the stated location; we had to fetch the man from the counter to find it. The car was damaged with a bad set of dents and scratches to its side and dirty inside. We returned to the counter to confirm it was already damaged before pickup and the member of staff said damages were emailed to me. They weren't but he wasn't interested in releasing any data about the recorded damage. He was rude and dismissive. There was no information about returns or what fuel to use. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 2
" Overall very unsatisfactory "
" At pick up staff tried to give a very small car saying it was the only automatic available. I pointed out I'd booked a car for 4 plus 4 suitcases. They then offered me a Jeep Renegade automatic. The vehicle had dangerously worn front tyres,(I didn't notice until I'd set off) bit the tread blocks were literally dropping off the front tyres, it was dirty inside and out and dented. I had to go back to the office to get them to acknowledge the dents. Finally the oil change due light was on further indicating the poor maintenance of the car "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 3
" Auto Europe are great "
" Budget /Avis are always trying to upsell which is really annoying "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Staff were very unprofessional and quite ruse. "
" My driving license had expired (Unkown to me) So the staff wouldn't allow me to hire a car. I was unaware that it had expired, and while I underdstand I couldn't be hired a car. How the router staff handled it, was very unprofessional "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" I don't know why you insist on a comment "
" I don't know why you insist on a comment "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" All very seamless. Great experience! "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No issues "
" Very easy to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I wouldn't use Budget again because of the highly damaged car they provided and because I still believe they tried to pin on me a bump that I know I never caused, making me pay unwillingly and saying that since I had full cover I didn't need to worry. But now I am struggling to get my money back which takes ages and also they added some charges to the receipt like road tax, drop off at diffeent location when I had already paid for those, they also deducted the wrong amount from the receipt for what I had already paid at time of booking. It seems like they try to trick people to cover for the damages of the beaten cars they provide. "
" The car assigned had a lot of damage but because I had full insurance I wasn't asked to check it so I ended up being accused of one of the bumps as apparently it wasn't one of those they had recorded in their system. I was made to pay by force for the damage without the chance of objecting to it as I knew I hadn't bumped the car so they told me it must have been when the car was parked and I wasn't in it, though I stayed in hotels with massive car parks and no cars around me. They just told me to pay if I wanted to be allowed to leave and then the insurance would deal with the rest. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" No issues, only that the car had few scratches and that was a bit dirty outside "
" Easy and good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very easy online website and the process was very efficient too "
" Great service but we didn't know that it was the "Avis office"we were going to. That would have been helpful. Everything else was excellent "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I don't have a problem with Auto Europe. "
" I was given a car that had the incorrect marks information on the paper and also dirty inside the car with splatter on the front seats resembling coffee. On the back seat behind the passenger seat there was a large mark of blood. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Clearer pre-booking information needed on requirements for international driving permits - don't bury this in the small print. "
" Dreadful experience. I've lodged a complaint with your team. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 2
" Na "
" Is ok "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 5
" Auto Europe were fine "
" Long walk to collection point and not well signposted late at night. No coer at drop off in heavy rain "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" I always have no worries with Auto Europe and get the back up on the phone if there are issues at the desk. "
" Once again I had the usual problem with the car not being what I requested. I understand the make may not be identical to the quote but yet again it wasn't in the same class as I requested. The car was WAY TOO BIG. I requested compact/midsize but was given something the eqivalent of a Range Rover . It was a tank and not suitable for the places I was going in that I could not negotiate narrow Italian roads and small car parking spaces. I returned to the desk and the woman was deeply unhelpful saying she had no other automatics and I would have to take it or a small vauxhall. I refused and told her to find something as this is not what was confirmed. After 30mins wait they came up with a smaller car and I accepted it. I know they think they are doing you a favour giving you an upgrade but this was unworkable for me. It's very boring and humiliating to try and explain why it was not suitable only to be told I was wrong and it was suitable when quizzed where I was going! "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Absolutely no hassle and nicely presented car "
" Very quick at service desk. Car close by. Friendly staff "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We often use Auto Europe and have always been very satisfied. "
" Only 2 staff and a long queue at the Avis/Budget counter. We waited nearly 50 minutes to collect the car despite having a Budget Quick Pass (this was completely pointless/ineffective). We were allocated a SEAT Arona with a smaller boot - it only took one medium-sized case - than a Volkswagen T-Cross. The bodywork had extensive dents and scratches. As some had not been recorded on the rental paperwork, it meant going back to the counter which delayed our journey even more. As we made sure we got to the airport early, the drop-off process was more efficient. This was the first time we had rented a Budget car and we are unlikely to do so again. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 4
" Good value car hire but I guess you get what you pay for "
" Car was battered on every panel - it had obviously had a hard life. We got a puncture and have been billed nearly £200 and lost half a day of our holiday while a replacement vehicle was found. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent "
" Exceptional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I've always found Auto Europe to be very clear and have used the service many times (three times this year, for instance) "
" Everything went very smoothly. Picking up the vehicle was super-fast, and the drop-off was quick too. The only minor problem was that the signage for returning vehicles to Budget at Bari Airpost was not entirely clear. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Simple and clear to use and good prices. "
" Easy collection, much appreciated as it was late, and simple drop off to friendly staff. First class car with a user friendly radio and reversing warning lights. Very happy with it all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good car & efficient service. Some additional costs on collection but not outrageous "
" See below "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" everything went well with AutoEurope "
" I arrived at the airport and the car I had booked was not available. Thus they said that they could give me an upgrade but would cost me more. At this point, after several hours of traveling, I was tired and I gave in and went ahead. I knew that I had been duped. Upon the return of the car they claimed that there was damage to the wheel which was not there when I rented it. This was not true. I never damaged anything on that car. They also said that I damaged the rear bumper. It was noted on the contract that this was already there when I took possession. They also charged me several charges which were not present on the initial contract. They are criminals. The vehicle they gave me was an MG SUV. The vehicle was dangerous because as I would accelerate, it would hesitate for up to 3 seconds before it would launch forward. Ironically, upon returning the vehicle I was stopped at an incline as there was another returnee in front of me that was stopped. When they finally moved I pressed on the pedal to go forward and the car did not respond and started to go backwards and almost into the car behind me. When I informed them of the dangerous condition, their response was that it is an Indian car which they only put the MG name on it. They knew about this defect as well. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 2
" Experience with autoeurope as ever was fantastic. "
" Directions to the desk from the arrivals hall was not clear. Desk was also not really in the terminal building. I did the pre-check in to speed up pick up but ended taking just as long in that queue as it would have for the normal check in desk. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No issues. "
" No problems. Slightly difficult to navigate to car pick up point. No issues at drop off. Car quite scratched. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Very happy with the service. "
" Easy straightforward interaction. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Andrea and the other staff were very helpful and nice to deal with. "
" The lady at the pick up desk was very efficient and also the guy on drop off (Andrea) was very professional and easy to deal with when I dropped the car off. I would highly recommend this hire company - thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very easy booking process with a good range of options. I have booked several times with Auto Europe and never had any issues. "
" Very smooth experience during pick up and drop off in July. Staff at Verona Airport were very helpful and efficient. The only disappointment was that the vehicle had obviously not been cleaned in between rentals. Otherwise, very happy with the service provided. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Xxx "
" They have added location charges which I don't pay when I hire with say Sicilly by Car at Perugia airport. My Auto Europ charge is fully inclusive by comparison What I pay when I book is what I pay. I think Avis plays the s.ame gtrivk so I wo't hire with them again "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Probably the worst experience ever, for car hire. Unable to collect original booking with Sicily by Car, due to flight cancellation. Not their fault, or mine, but still charged a whole week booking cost. Tried to collect next day, but contract apparently forfeited. This seems to me totally unreasonable. If I have paid the whole hire in advance, then the car should be available for the whole period, regardless of being late to collect it. If not, then perhaps one days hire might be retained and the rest refunded. I had to then hire through a different company because trying to rebook with Sicily came up with unavailable. In total, booking through Europe by Car cost me £1,011 for 7 days, a little over the top I think. "
" Huge add-on insurance at pick-up desk "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Quick and as described "
" Car had not been cleaned - visible mud/dust on seats, footwells, doors etc. No screen wash. Rear wiper blade completely missing. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
" Auto Europe quotes on wide range of suppliers at Genoa Airport. I cancelled for free and rebooked as the price dropped by £100 between the original booking in May and pick up. "
" Had pre-registered and pick was quick. It didn't bother me much but the car had multiple scrapes, scratches and dents. They were listed on the condition form. The service due light came on halfway through rental and the windscreen washers hardly worked. The car drove perfectly well. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 6
" Absolutely straightforward simple and easy. Very happy with the service "
" Perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" From booking on the internet to dropping off everything was seamless. "
" Easy to book,c easy to pick up and easy to drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" On arrival I found the vehicle full of scratches and dents that were not on the paper work so I had to take photos and walk back in the terminal building and let the staff know about this which delayed my journey by 30 mins or so. The interior of the vehicle was dusty. A few days after dropping off the vehicle I received a bill of @ 17 euro. Can someone explain to me why I got charged this amount of money? "
" On arrival I found the vehicle full of scratches and dents that were not on the paper work so I had to take photos and walk back in the terminal building and let the staff know about this which delayed my journey by 30 mins or so. The interior of the vehicle was dusty. A few days after dropping off the vehicle I received a bill of @ 17 euro. Can someone explain to me why I got charged this amount of money? "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 2
" Very easy to use website and good value prices. "
" Good service, good car. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Easy to book but unfortunately Budget very low service. "
" Charged for a damage already on the car. The front burner was cracked and had multiple damages and charged me for two minor damages (as said they were already on the number as I took a video on pick up as instructed by the guy at the counter) "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Additional charge made without my authorisation "
" My invoice included a payment for servizi opzional of 57.50 euro which was not authorized or made clear to me on collecting the car. Please clarify. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Easy to book, good rate, car and service. Happy "
" Great pick up and dop off experience. Skilled staff at Bari airport. Only issue was long queues on pick-up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" It's a great site giving comparison across all the rental companies. It's easy to navigate and the information is very clear. "
" My experience is ALL the rental companies try to sell extra insurance products making the customer feel a bit nervous despite having opted for the best cover option when booking with AutoEurope "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" What's more to say. The web site works!! "
" Pick-up in Siena was fine. Efficient and courteous. The drop-off at Pisa airport wasn't so great. First of all, the car rental location is very poorly signposted. I found myself on a small unpaved road and that turned out to be the correct route, but it took me 20 minutes of driving round-and-round the airport to find it. When I finally arrived at the drop-off point, there was no-one there to assist. I waited around for a Budget rep to appear with several other people. I have to say though, once the lady arrived, she was very efficient and sorted us all out very quickly. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 4 Condition of the Vehicle: 8
" Unless I receive a satisfactory response to the issues I have raised above I will be telling others of my dreadfully poor experience of Auto Europe and total lack of customer support. "
" I was pressured to take out additional insurance when I collected the car from Budget. Despite my insistence that I had full insurance, which covered the excess, from Auto Europe the Budget counter staff said that she could not be sure that my insurance would cover me fully. I showed her the voucher from Auto Europe and she interpreted that I did not have full excess cover. I tried to call Auto Europe to clarify, on the out of hours number given on the voucher but the "out of hours" service was closed. So I tried to call the normal hours service and again the service was closed. So, in order to proceed on my journey and in the absence of any support from Auto Europe I felt I had to comply with what the counter staff were advising me and therefore sign up for their additional insurance and some considerable expense (over euro 140)! I did manage once on my journey to email Auto Europe and received brief advice that the insurance I had previously purchased from Auto Europe was sufficient, however I was told to raise this with Budget. Again, I did so by email (because debating with the counter staff was fruitless) but I was advised that I couldn't raise a complaint until my vehicle hire was complete. I intend to do so, but I wish to also lodge my severe disappointment with Auto Europe. Despite your assurances at the booking stage, you were not available to support me when collecting my hire vehicle and consequently left some doubt as to the interpretation of the insurance statement on the voucher (as expressed by Budget staff), which in turn has led to significant additional costs for me. As Auto Europe works with Budget and other car hire companies I cannot and will not believe that parties are unaware of each other's insurance cover and the matters that are or aren't covered. As usual it is left to the consumer/client to argue and debate with both parties. So on top of the excessive additional cost, we also have to endure unnecessary stress. This was my first time renting a vehicle abroad. I had never done so before because I perceived that there would be hidden costs, pressure sales, no support and a heap of additional stress. I chose Auto Europe because there were promises to the contrary - that there would be no hidden charges, that there was support available 24/7. Yet here I am, having exactly the type of unsatisfactory experience that had put me off in the first place. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above "
" Charged when I have £198.91 despite no explanation or a bizzarre invoice that says I owe a charge of €3. Cannot sort because after sales offfice: customer service closed over bank holiday weekend. Auto Europe sales open which shows where priority lies. Sales not care. Disappointing as auto Europe have always been brilliant previously. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 5
" . "
" Snow tires has very poor grip when arrived in ski resort. Car slipped from parked position and struggled to move up any incline. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" All straightforward "
" All straightforward "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" The car was smaller than expected. The counter was closed at dropoff. They then sent me a bill for an extra €46 saying we had returned the car a day late (not true), and adding a Licence Fee, and late arrival fee, and a Location fee, no explanation what they were for. "
" The car was smaller than expected. The counter was closed at dropoff. They then sent me a bill for an extra €46 saying we had returned the car a day late (not true), and adding a Licence Fee, and late arrival fee, and a Location fee, no explanation what they were for. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 3
" I paid with auto europe the car hire and budget charged me again the rental.. i don't have time to loose feeling form to take my money back.. "
" I paid with auto europe the car hire and budget charged me again the rental.. i don't have time to loose feeling form to take my money back.. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 8
" AE very good, Budget, pretty crap. "
" Picking up car took a very very long time. Had signed up to their "quickness" but there was no-one on the desk! Then there was no screen wash so had to pay for that myself. Dropping off there was no-one there but otherwise it was ok. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 8
" I would use Budget again, very professional on the whole and minimal hassle. "
" The overall experience was good, allocated a car which was excellent and had no issues. Only issue was the time taken to pickup vehicle, there was quite a wait. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Generally good, although I would have preferred a smaller car (I'd ordered a Fiat Panda but was given a Fiat Cinquecento Sport) "
" Staff were friendly and helpful, but there were more scratches and minor marks on the car than marked on chart "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" As above "
" Overall experience was fine however, they have not fully refunded my deposit and blamed damage to the vehicle on myself when it already existed. I have photos and videos as proof and budget have not responded. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" n/a "
" The car, and staff were great - it's just a shame that check-in takes SO long (QuickPass didn't work) "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The car was dreadful - damage on every panel. It was a hybrid which we weren't told about and I haven't driven before. I got used to it. Also it had 78000 kilometres on the clock! "
" When I collected the vehicle I was told I would have to pay an additional 50 euros. When I queried this the gentleman reviewed my voucher and then said he would check. In fairness to him he did resolve the issue but it is very disconcerting. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
" It was not made clear when I took your insurance excess waiver that if I had needed to use it I would have to pay budget and then claim it back from you. I assumed this would be handled between you "
" Took a long time to collect car as desk was shared with Avis and only 1 person on duty which meant the airport lights were switched off by the time we picked the car up so were unable to check for damage "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Fast and smooth service. Thanks "
" New car brilliant staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I'd not hired a car for holiday before so I was impressed with how straightforward Auto Europe made it. "
" Excellent experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything as expected. Car in good condition and ready to go. "
" Straightforward hire with car in good condition "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Great when I returned the car. Shame about charging a day extra insurance for just one hour but hey you're a business "
" Fine overall. Good car. Efficient process "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above "
" 13 days after the hire, I still have a pending charge of 76.35 EUR on my card which was from when the car was picked up. I assume this is for petrol if I didn't fill the tank. But I did, so this should be removed. Also, it says Avis and not Budget, which made me think I'd been scammed and cancelled my card for a while. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" when i arrived at 10pm on a delayed flight of which they had full details (due 90 mins earlier) the booth was locked up and all staff had gone. i phoned and i was demanded a ransom Euro 50 for them to return. the other booth with bookings in the Airport had remained open and staffed. outrageous! "
" when i arrived at 10pm on a delayed flight of which they had full details (due 90 mins earlier) the booth was locked up and all staff had gone. i phoned and i was demanded a ransom Euro 50 for them to return. the other booth with bookings in the Airport had remained open and staffed. outrageous! "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" It was an initial good experience but Auto Europe needs to check their suppliers and their honesty when dealing with clients "
" We were charged an additional day because we arrived to pick up the car 30 mins earlier than the booked time. No one told us about this. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 4
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Not a good experience. "
" We chose AE because your advertised prices were good. Once we got to Palermo Budget doubled the price so that the on the road, insured price for the car was around 250 euros per day, that is, very expensive. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 7
" Very satisfactory experience with Auto Europe and their representatives,who dealt with my queries and clarified errors with the Budget contract. "
" General quite satisfactory, but the pre-booking fast track that was arranged with Budget did not operate, owing to few staff being available. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" X "
" X "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" As always a very good service received from car hire companies when we use Auto Europe and that's why they are always our go to company for car hire. "
" Very efficient service and a brilliant greeting and service from counter staff. Very easy to pick up car and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe have been brilliant & very helpful both before I picked up the car in confirming when Budget closed their desk on the day of pick up & in dealing with my complaint / request about the alleged damage to the car. I would not recommend Budget. "
" Budget claim that I damaged the car, which was not pre-existing. They only notified me 1 week after I dropped off the car. Despite a request to provide evidences, they have failed. They have proceeded to charge my account but the amount they have charged is different from the invoice I received. I will not be using them again. "
Value for Money: 2 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Very smooth "
" Good clean car. I would prefer it to have parking sensors or cameras "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Have used Autoeurope for many years and always have very good service. "
" Collection was fine, we were early and the desk wasn't open but they did open at the advertised time. Car was good, but when we returned to the airport the desk was shut even though they advertised that it would be open. Also I have received a very complicated bill which stated that I owe them money, a whole 96p which has been taken from my credit card! With the fee that is a £1.00. I don't understand why I owe them money if I paid you for a car - we have hired literally hundreds of cars from Perugia over the years usually Sicily by Car and this is the first time this has happened. I know it is a tiny amount but still seems a little weird to me. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" Very easy to book. Everything was smooth. "
" How to get out of car park was not explained. How and where to return the car was not explained. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" I was given incorrect information about taking the full tank option and how it would be invoiced. I used half a tank and was explained they would charge the amount for full up. But they charged for the full tank. "
" I was given incorrect information about taking the full tank option and how it would be invoiced. I used half a tank and was explained they would charge the amount for full up. But they charged for the full tank. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Likely to recommned AutoEurope but not for hires with Avis/Budget for which the company seems to get poor deals on hires. "
" I have been booking cars with AutoEurope for the last 15 years with no problems with the service. With regards to Avis/Budget in Naples I have always experienced problems with their vehicles. None of the damages on the car were reported on the contract documents which I had to get reported before taking the car before driving away. Despite that the front driver window was not working properly and was hard to close. Additionally, the tyres were almost flat so I had to inflate myself. Looked like the car had not bee checked since the previous hire. Not the first time but certainly the last as far as I am concerned. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 4
" All excellent "
" All excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All went smooth, and the vehicle was brand new "
" Staff were particularly helpful as they waited well beyond regular closing time at night (my flight was late and I reached the desk only at about 23:30) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Terrible car from a supposedly upmarket car hire company. Avis/Budget have dropped the ball "
" People good but car terrible. The Toyota Aygo was in terrible condition (severely dented and scratched) as well as being very cheap and noisy. I could have gone to a much cheaper hire company for a car like this. Avis/Budget are supposed to be towards the top end of the market. On this experience they are near the bottom. "
Value for Money: 2 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" The Italian help desk was unwilling to help and acted only under my pressure. "
" Despite aware of the flight late arrival the pick up desk was closed (all other rentals were waiting for their customers) and it took me two hours in the morning to get something sorted. Appalling service!!! "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" The process with autoeurope was ok but the process for to a reservation change was not pleasant. "
" I had unexpectedly to change the reservation to drop off the car in a different location from the pick up one. The experience with the call center was very painful: longer waits than advised on the phone, staff not trained and charging more than it was due. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Good "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Called your office regarding Fast pick up that came from Budget but the lady was very rude and un-helpful and told me to speak to Budget even though you had take the rental money. I thought i paid in full for the service ( car hire) when i booked it rather than arguing with counter stuff about additional insurances and various covers., similarly on return at the airport. If you care about your customers and want to provide a good service, you can make every thing clear and up front rather than trying to squize a little more cash out the customer when he is about to start holiday and has no choice other than to go with what the counter stuff are telling him. You/them must know what you are doing and I must say it is a very under handed and immoral of doing business. "
" Comments have been sent to Avis/Budget "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 2
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" AS always it went smoothly, usually we book Scicily by car through auto europe but this time we used budget... but not happy with small additional charge "
" Everything went smoothly but we have been left with a small invoice of €1.10 which is no good when we pre booked the car and have not incurred any additional charges "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything was good at pick up and drop off. This time we had a good experience with budget.thank you all. "
" Good service,very friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Read above and that's just a small amount at how bad you were "
" Extremely unhappy Made me pay for the car again because I hadn't got a credit card haven't had one for twenty years Refused my wife's and because I hadn't bought my Visa card couldn't use that either again refused my wife's I had paid for everything before I got there I've never had an issue before with any hire car company and we have used loads over the years absolutely furious with budget when I tried to get it sorted you were absolutely hopeless and rude and unhelpful Very unhappy "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
" I hope you can help...they also chargeded .e few euro more on returning the car. "
" I collect a car that after few km already went down one bar of fuel and on my way to return i did the fill tank and i realize the car was holding much more petrol and a lot more km as per dash computer.result the car given was with a lot less petrol and when I mentioned at return they say was to late and cannot do nothing.Also car had a missing trim on the side door. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 4
" On the Auto Europe voucher there is a discount of GBP 9.29 applied to the Base Rate to determine the amount paid at the time of booking. This discount is not shown on the final invoice from the hire company (Budget) - all they do is to subtract the amount paid up front from the total amount due and charge the difference. This discount is therefore completely lost so the price I agreed to pay for the hire with you was not correct. Please call me on 07941295989 to explain and arrange compensation. "
" The service was perfect EXCEPT the counter staff explained that if I could not fill up the tank before returning the car, I would only be charged for the petrol and she specifically highlighted the price per litre on the Rental Agreement. She did NOT mention the Eur 65 charge I would be billed for this service. This was grossly misleading - I would never have used this service if she had not encouraged me to do so. Please call me to discuss on 07941295989 "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I cannot recommend them more highly. An excellent start to our holiday in this wonderful country. "
" The staff were delightful. Very friendly and helpful, the best I have experienced. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall un unsatisfactory and expensive experience. "
" The final bill from Budget added VAT to the amount paid to Autoeurope - this was not stated in advance in your booking process. The bill also included a"Location Surcharge" and a "Vehicle License Fee" neither of which were explained nor previously mentioned by Autoeurope. This is tantamount to unethical behaviour. "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" A nice car , quick and efficient collection - no problems "
" Everything went smoothly - no problems "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall much better than Rental Cars. "
" A lot of vehicle damage @ pick up had not been noted on the paperwork. At least 10 areas of damage or marks to body and wheels. Quick pass made no difference when collecting vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Very easy to deal with "
" Insurance cover us a bit misleading when booking "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" I am still waiting for the £600 refund from the cancellation made earlier "
" my rental was with Sicily by Car "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very quick and efficient and friendly "
" Bery good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" good car very clean and new "
" very very good servise "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Always use autoeurope easy and straight forward to use and a clear website. "
" Easy and straightforward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Super customer service and great vehicle choice! "
" Super customer service and great vehicle choice! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Always good "
" Had to inflate a tyre, fill it with oil and the windscreen washer bottle was 100% empty, car was externally dirty. On the up side the pre-collection registration saved a lot of time at collection "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Very smooth and easy "
" Very smooth, efficient and easy at both ends. Would use them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have been using Auto Europe for years. I had paid for Auto Europe additional insurance to cover any excess on CDW. However I am not sure that this would cover Budget's definition of how the cost of damage could be multiple. "
" Very slow check-in. If I have pre-booked the car, why does it take 20 mins to check my ID and take a credit card deposit? Also the counter said it would be Euro 1,500 "for each damage". I asked if this was "per incident" (i.e. hitting from corner could cause two damaged items - paintwork and the headlamp.) Counter staff confirmed that this would be "two damages". Fortunately, I had no incident during the car hire period. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 6
" Very efficient and easy but being blamed for "no compressor" was very unfair. "
" Pick up was very efficient and friendly. Car was generally ok but mirror was damaged. On return, I was charged for "missing compressor" but that was definitely not something that was checked on pick up. I had zero excess so no real issue but seems unfair "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Please explain the costs "
" Stima dei costi di noleggio COHEN, IAN Informazioni sul noleggio Numero documento 364411401 Visa XX3005 Targa GF824YK N. FTN Inizio Località di Partenza FIRENZE APT Inizio Data/Ora 2022-06-10 13:25 Fine Località di rientro FIRENZE APT Fine Data/Ora 2022-06-14 09:54 Giorni addebitati 4 Giorni (3 Giorno, 20.5 Ore) Distanza percorsa 311 Km Tariffe di noleggio* € 466,60 Tariffe e supplementi* € 100,12 Servizi opzionali* € 28,00 ___________ Imponibile € 594,72 IVA (22,0%) (sulle voci contrassegnate con*) € 130,84 ___________ Costi totali € 725,56 Pagamento anticipato € -529,71 ___________ Importo dovuto € 195,85 =========== Importo addebito soggetto a ulteriori verifiche sul danno Please can you translate and explain the costs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above - staff were very helpful and resolved what could have been a terrible situation! "
" Just the best car hire experience ever. Staff went above and beyond... I left my passport on the counter by accident and they were incredibly helpful phoning me to let me know they had it safe and ensuring they retained it and had it ready for me when I dropped the car off! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" N/a "
" The car, Toyota yaris. Although we were told the car would have a full tank of fuel it was only three quarters, also the engine cover was hanging off under the car and bouncing around. The employee said to not worry and just drive it! Engine cover had fallen off by end of trip. Not great "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 1
" Straight forward from start to finish "
" With booking and paying online makes pickup quick and easy and the drop off as well correspondence is very good before you pick up the car, would definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I was pleased with the experience The drop off was exceptionally good "
" I had a few phone calls and txts which I did not expect and wasn't sure if it was a scammer I decided eventually to ignore them "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Good booking experience just a shame the hire company let you down. "
" Arrived and check in was disorganised and slow. Told where to go to get car but nobody there and we had to search the car park for our car which was parked in a rivals spot. When we returned the car we were told there was a small amount outstanding which we questioned as all prepaid and told to go to check in desk. We were asked for our car documents (given when you get the car) we said we never had them and explained the lack of staff at collection which he seemed to disbelieve. He checked the system and also phoned to the drop off people and told us nothing was outstanding so he did not understand why we thought that. On returning home there was an email showing an amount of Euro 6 something so Budget do not seem to know what each part is doing and blaming the customer which is unacceptable and we won't use again. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" The drive was fine for the week the car was just to big for the holiday "
" Different car to what was selected (to big) an extra 300 euros payed at desk at pick up no staff either at return or at desk at drop off "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 8
" Italy car hire, now Eye wateringly expensive. Why? "
" Efficient, polite, friendly "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Faultless from start to finish "
" Great staff, great car ,great company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Lately, it seems the prices have raised a lot and finding a good deal is impossible, almost worth booking directly with the companies "
" The usual scam with no reported pre-existing damages, they told me to take pictures instead of having it registered. I had to argue for 30 min with the person at the counter to have it reported. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 2
" Excellent experience from start to finish! "
" The while experience went extremely well, the lady was very friendly and helpful and very efficient. We're so glad we booked at budget in Varese. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very efficient "
" Quick check I as form filling done online in advance. Friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Car not in good condition "
" Not a full tank and no wiper fluid "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 4
" Brilliant as always - Budget were spot on and would definitely use them again "
" Brilliant as always - Budget were spot on and would definitely use them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Drop of very confusing "
" Look like overcharge "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" enjoyable "
" lovely car. Brand new. Many thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good "
" Computer system problem made for an excessively long pick up. The pick up place was totally confusing with many renters wondering around the car park looking for theirs. My car had an issue with the front wheel guard, this made a lot of wind noise before falling off on the motorway. On showing this on my return it was met with a shrug. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" as above "
" The staff at the reception where very polite and very professional . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Car had a few scratches on arrival but we photographed them before leaving . In any case, we had full insurance CDW etc. Staff helpful and friendly. Will use again. "
" Staff members on arrival and departure were excellent. Staff gentleman on arrival at Fiumicino was especially helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Budget was great at all stages of pick up and drop off. "
" Previous experiences with other companies at Naples have been dire. Budget was great at all stages of pick up and drop off. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Ok with you not pleased with hire company "
" Told me that my insurance you sold me was useless. Long time to pick up a vehicle ,with all sorts of irrelevant warnings from staff Vehicle heavily damaged but not disclosed had to get staff to mark up 10 damage areas as against 1 shown on hire documents. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 1
" I have been a customer of AUTOEUROPE for a very long time, probably 20 years. I will NEVER use AUTOEUROPE again and will do everything I can to discourage anyone I know to use your services. I tried to modify the booking as I had to change my travel plans, just a few hours after the 48 hours deadline. I talked with two assistants who gave me conflicting information, and did not do anything to help me. I wonder what happened to the money I paid, as Budget said they will not receive a penny. I will take this matter to the ombudsman if I have the time to do it. "
" It was impossible to talk to a representative for 24 hours, on a mobile and on a landline. When I finally managed to talk to one, it was not helpful. I asked to keep the car I paid for less than 24 hours but they said they could not. I lost the whole amount of the booking and will NEVER use Budget again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" All perfect and fast. Free upgrade too...everyone love!! "
" Super friendly, made everything easy and the staff gave us a free upgrade' "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Can't fault Budget. Excellent service and fab car! "
" Very likely indeed. I have submitted 2 for the price as all car hire prices are exorbitant this year and last year. Budget however were truly excellent and their price the lowest. Loved the car and it was in excellent order and the staff and service was first rate. Well done Budget "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I alway use Auto Europe - reliable service. "
" Craking little car. Good Service. Expensive, but all car hire prices are being hiked. Look forward to normality. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overcharged for no apparent reason. "
" We have a pending query about an overcharge that you are looking into. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" AutoEurope website is very easy to use "
" Federica at Budget went out of her way in providing helpful assistance, I'll certainly be using Budget again! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I always use autoeurope when I need to hire a car. Highly recommended. "
" Everything went well, just we discuss at counter about a car, at beginning they offer me a smaller one, than when I show them for what aI paid, they offer me a free upgrade, because they run out the one I paid. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Having been in touch a number of times have always found the service extremely good. At the moment we are in the hands of Alexandre from UK Customer Service Department, who is looking into this crazy overcharge by Avis / Budget. "
" Unfortunately - right from the word go we were pushed by the counter staff to take additional insurance, which i did and upgrade the car - after a long trip with family we just agreed, the car was new and very good condition. However on returning the car we were told that 2 of the rims had been slightly scratched but not to worry as we had taken out insurance - i asked the Avis person if that meant that the amount was as per signed contract he said yes and all was good. we have now been overcharged by over £1000. GBP Auto Europe are looking into this but I am extremely disappointed and upset by Avis /Budget in Italy. I would have expected far better from such a reputable brand. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" Very helpful when I had to ring them from Italy. "
" Had to wait over an hour and a half for my car (been renting cars for 40 years never waited so long) then was given a massive car I didn't really want and it was called an upgrade! Really annoyed with myself for not refusing the "upgrade" and sticking out for the size of car I ordered as I was staying in a small village in the hills and the vehicle was totally unsuitable and once I had the car I didn't want to take a day out of my holiday to try and change it. I had been travelling since the early hours and I didn't want to wait any longer in the crowded airport with all the other waiting and angry customers. The staff were helpful and friendly at the pick-up and friendly and efficient at the drop-off and dealt with the inevitable damage that came from using the unsuitable vehicle. To sum up, the pick-up was a drag but the staff were great. the rental was a nightmare, I never wanted to get the car out to drive anywhere ( I had to do a three point turn half way up the drive of my house to get to the road) the team at the drop off were helpful. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" None "
" Peccato un poco di fila al ritiro ma molto soddisfatto dell'auto grazie ad un free upgrade e molto simpatico l'operatore al rientro "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" AutoEurope needs to refund our money because our flight cancellation and Italian border closings were outside of our control. "
" We could not pick up our car because Italian government closed Italy borders due to the UK strain if Coronavirus. Budget did not refund our money - we never received any services for our money. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" As above "
" Due to co I'd restrictions the very helpful girl on the Avis desk took our phone number and assured us the budget team would phone us ASAP. We and another 4 customers waited approximately 112/ hours. We received no call and the 4 ahead of us had similar waits before receiving one. At last the Avis girl, who should great skill and consideration, took pity on us and took over the hire. This delay could not have been the result of demand. Naples was empty and I would surmise there was low demand elsewhere. Why can't the hurt be carried out online with pick up requiring minimum time and interaction? I hire cars regularly with a Naples pick up and the service is always poor and delays inevitable but this was my worst and most inexplicable experience to date. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Areas in the control of Auto Europe were brilliant. Budget were extremely inefficient in collecting required data to effect the rental. Over 1 hour to collect a prebooked car is not really acceptable even with the COVID changes. If Budget say 5 minutes it should be about that length of time and certainly not more than 1 hour which was what happened. Extremely frustratng experience with Budget at Rome Airport. "
" I understand the current COVID situation means things are different but Budget were very inefficient. The checkin desk was fine; they said a staff member would call me in 5 minutes to take licence and CC details and to go to the pickup point. After 25 minutes no call. Another Budget staff member contacted the 'phone operator' and again said 5 minutes. Eventually after almost a total of 45 minutes I was contacted. Then they had to print the contract but there was no computer or printer at the pickup point so had to go to the return car desk to get the contract. Total time from arrival to getting the keys and leaving the car park was 1 hour 11 minutes!! There were only a total of 3 people at the pickup cabin in this time period. So this was gross inefficiency by the Budget 'working from home - on the telephone' as there was not a high volume of customers to warrant such a long time period to simply collect a 'pre-booked rental'. Biggest issue is dn not promise ' contact in 5 minutes' if it is going to take 45 minutes or more!! "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Counter staff very slow it took almost an hour to collect my car "
" Counter staff "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Bloody awful "
" we booked 2 cars and only got one leaving my family stranded and vulnerable after midnight in a strange country. I will make sure all social media is aware if how badly we were treated and just how unhelpful you were !!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
" Na "
" Na "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Was ok, but you're left on your own if there are problems with the car. "
" Car was malfunctioning. Showed warning light on the dash with exclamation mark and "stop". Budget/Avis at Malpensa were most unforthcoming with providing a solution for exchange of the car (basically just bring it back and we'll change it (and we won't refund the petrol costs for doing so)...when googling suggested there might be a brakes problem and we were almost an hour's drive away). We have had much better value and better quality cars from very cheap hire places like Firefly in the past. Most disappointing. "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 1
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Would be good if you could pass on comments to Budget What you want is to be able to sign the contract at the stage of booking with Auto Europe. At the collection it should be simply a case of picking the keys and getting anything unusual about the car explained to you. "
" The situation at Brindisi is ridiculous. You go to the counter but rather than give you a contract there and then, you have to wait for a phone call from head office in Milan and you end up giving long numbers over the phone like driving licence numbers and passport numbers, which get misheard. Then you have to go back to the desk. Frankly, I had been expecting simply to collect keys. Instead we spend ages faffing at the airport. The second issue is that the car had Dualogic gearbox. I had actually requested a manual but was told it was an "automatic." Not a huge deal but what was a bigger deal was that the Dualogic gearbox is not an ordinary automatic and no one explained how to use it. After getting stuck and immobile trying to get out of the car park we had to Google how it works. Another issue was that the guy from Head Office in Milan tried to sell us on an excess waiver policy, even though he knew full well we had that through Auto Europe. Finally, to add my wife to the rental would have cost 12 euros a day which seems like a rip off for no more risk. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Excellent service as always but prices have risen significantly since Covid 19 crisis. "
" Generally excellent with friendly and efficient staff. No one available when I returned my car and I have not yet received a final copy of my invoice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Nothing wrong with AE "
" Was provided with no apparent option to paying fuel up front at collection; which was NOT my preference will avoid Budget/Avis if possible in future "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" As always excellent service provided but prices have risen significantly since Covid 19 crisis. "
" Excellent service provided. Good car, good service with friendly efficient staff. On the down side prices have risen significantly since the Covid 19 crisis. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Auto Europe fulfilled there role. "
" The Budget counter at Verona airport was closed and not manned, there was only a piece of A4 paper cello taped to a shutter, which you had to call, waited around 45 mins for someone to arrive with a key for a car. The car I was told was an upgrade when it arrived, a 7 seater Seat Alhambra, which was way to big for just the two of us, we did not have the option to change, it was just given to us. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
" Always loved using Auto Europe who have become my go-to for car hire. But after this experience I might shop around more "
" This is by far the worst car rental I've ever had. Appalling pick up, no social distancing, had to speak to someone via phone who - despite me saying twice I didn't want any extras added windscreen cover on and charged me at the end. A charge I intend to take up with my credit card provider. I will never use budget again and will actively tell my friends, family and colleagues that Budget are a company that cannot be trusted "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
" all good - pick up shouild have been quicker "
" Really good experience except the pick up was time consuming as only one poor hardworking lady was on duty in stifling heat "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Autoeurope BADLY let us down. You allowed me to book a car at Terminal 2 Malpensa when in fact Terminal 2 was shut down completely and all car hire had moved to Terminal 1. You may ask why i booked at car at Terminal 2. This is because I booked the Easyjet flight to Terminal 2 (where Easyjet was based) before the pandemic. Easyjet did not inform me that the flight had changed to Terminal 1. "
" No complaints "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I frequently use Auto Europe but will never select Budget again. "
" Just one Budget / Avis person on duty with a long queue out of the door. Told to wait for a call from a remote colleague to take detail of licence and credit card. No call received after 20 minutes so I returned to the desk and insisted the man process the transaction. After 30 + minutes, came away with the car which had multiple scratches etc not shown on the document. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
" Overall really rally satisfied. "
" Can't complain about anything, the anti covid new check-in in Catania was just perfect, I gave my number to the counter staff and the Budget offices called me within 5 minutes, it was even faster than usual. The Car was pristine and we enjoyed our stay and exploring thanks to it. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good "
" Generally quite good although the pick up process was quite slow "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Efficient and easy. Quite expensive but we did book at only a week's notice. "
" Avis had messed up on someone else's booking and so the clerk tried to persuade us to take a smaller car so they could give ours to the other couple (though they didn't say this explicitly but the other couple turned out to be friends of ours). But when we refused they were perfectly honourable about giving us the grade of car we had ordered. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" horrible experience down £700 for renting a fiat 500 for one week , completely scammed from auto Europes partner company budget , and have had no help from either to resolve the issue "
" After paying the rental agreement through auto Europe £280 with full insurance , I was then charged £452 from Budget for extra insurance and onsite airport pickup and lots of other hidden charges which I thought I was paying a deposit on the car to be charged for insurance twice and an airport onsite pickup for a car which was already agreed to be picked up at the airport is an absolute joke DONT TRUST ANY OF THESE COMPANYS "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" I regularly rent via Auto Europe and multiple times Budjet "
" It is very good practice took photos about existing small demage of the car body "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Awful. "
" Budget/Avis office was closed and our name was not on the list of drivers whos keys were in the car park office. The gentleman in the carpark office didnt actually work for AVIS/Budget and politely told us theres no booking and he cant "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Satisfied with car and drop off but see above comments about collection of car at start of holiday "
" No problems with car. Advised on arrival that we would receive a telephone call within 20 minutes to arrange car hire. Waited over an hour for the call whilst having to wait in the sun with 2 very young children as the gazebo was full of people waiting for their car hire to be arranged. Personal information was requested over the phone including driving license information and card details which is questionable with regards to security. Surely this information could have been completed online more securely and expedited the process "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" . "
" Had to queue for over 90 minutes in 30+ degree heat to get the car, people who spoke Italian were jumping the queue ahead of us. Not enough staff and very hard to understand them. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 4
" Because you have used Budget as a provider. I wouldn't recommend that to my worst enemy "
" I landed at Catullo airport at 5:15pm, went with my 3 year old son to the Budget office to find out it was shut (the only one of half a dozen agencies). A sign told us to call a number and wait for a call back. Rachele in Budget office in Milan offered to do a contract over the phone, and "as a gesture of goodwill" said she would reduce the liability for accidents to 0 with an extra 50 Euros. That turned out to be 85 Euros instead!! Also my son and I waited for over an hour to have the car. They promised us an upgrade and as a result, rather than a VW Golf they gave us a Fiat 500. What an upgrade!!! I have been trying to call Budget offices for two weeks to have an explanation of the charges, but their phone automatic answering system is constructed to deflect furious callers like me. They have proved to be the worst car rental experience over the past 25 years I have been renting cars all over the world! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
" Please can someone contact me regarding an extra charge we have had when returning the car. Thank you. "
" See below "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It would be good to make it more obvious on the confirmation email that my rental was with Budget. It was heavily branded with auto-europe, but what I needed to know was where to go to pick it up...Budget. "
" All good, and very easy and efficient. No extra selling once I told them I had excess insurance, which is good. They also spoke good English which was very helpful. On the downside, I struggled to find them as it was late and the main car hire building was deserted, so some prior knowledge of exact location would have been good. Also, because it was dark it was difficult to check for damage to the car. They said it would be fine to contact them with photos in the morning if I found more. I took them at their word, but I wonder if it would have been that easy to convince? "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Was not happy about having to pay a further $100+ for full insurance excess cover!!! This should be an option in the booking process "
" Was not happy about having to pay a further $100+ for full insurance excess cover!!! This should be an option in the booking process "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" shocking do not use this company "
" shocking, do not use this company "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" I was made to pay for a scratch below the front bumper. I did not want to argue but I am not aware of having scratched it and as I had to point ou to them scratches on the back bumper I will never be sure those scratches were not there in the first place. I simply did not look below the bumper. "
" The car was dirty, despite I was promised a car which would have been disinfected. Not too bothered about he outside, but there was so much dust inside, I had to clean the stirring wheel, before I started driving. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 4
" Waited nearly 2 hours to get car with my family in the outside pickup area in hot weather Bad experience "
" Had to wait over an hour in the outside heat to be seen then waited again to give bank details over my phone to release car keys. Very stressful experience "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have used Autoeurope for many years with no issues. I chose to hire from Budget this time to avoid the cheaper and less reliable operators. I am very very disappointed with the way we have been treated. "
" There was no one to hand the car to us at pick up and check the condition. There was no one at drop off to hand the car to and confirm there was no damage even though we dropped the vehicle off at 0900 hrs. The car was dropped off with a full tank and no damage whatsoever. Now Budget have charged my credit card Eur 435.55 for alleged damage which is outrageous. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 9
" Great experience "
" Great experience all the way throughout, excellent staff member in Alghero "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Arrived and realized had forgotten drivers license at home. Contacted Auto-Europe who refused to refund any of the 2 weeks of rental. Really a scam. "
" no problem with budget "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The above says it all but I would also add that the petrol tank was only three quarters full - another trick to make money. Luckily I noticed it and reported it to the desk. Not a company to be trusted.......AVOID! "
" I was conned by the staff at Perugia airport Italy to purchase something I made perfectly clear I did NOT require. The Auto Europe people take your money quickly but offer little help thereafter. As a regulatr customer I had hoped for better. BE VERY CAREFUL IF YOU RENT FROM THIS ORGANIZATION. DO NOT TRUST EITHER AUTO EUROPE OR BUDGET CAR HIRE. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 7
" As above "
" All good, only number of scratches on vehicle when collected marks them down. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Very disappointed as I use Autoeuropa a lot that I couldn't transfer my booking to a later date. I understand your cut off is 48 hours but frustrating for me. "
" Sadly due to the fact and uncertainty of the Covid 19 virus abc that I am a care giver to vulnerable people I sadly cancelled my booking just over 48 hours. My booking was through Auto Europe they stated Budget would have already taken the payment so couldn't refund or allow me to book in April which is what I wanted to do. I rang Budget direct they suggested I needed to talk to Autoeuropa. Budget in Italy did offer a discount but this was more expensive than internet prices. I was very disappointed noted to not travel and not to be able to transfer my booking. Thanks "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" autoeurope is good "
" very good car but quite expensive insurance "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above "
" Poor. I have used these several times formerly without an issue. On this occasion, the petrol indicator was faulty. The car was returned full but I have now been charged despite them agreeing at the time, I would not be. Not happy and talking it up with them. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
" No issues "
" 2 Hour wait at check-in! Re-fuelling charge automatically added even though car returned full! Snow chains charged twice and not fit for purpose! "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Pleasant experience from start to finish. "
" Always a good experience with the guys at Budget Avis Perugia, we always use them. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above. "
" When I booked through Autoeurope, I was told I would get a BMW Series1 Automatic or similar. When I got there the "Similiar" was a Toyota Yaris 1000cc Automatic with 28,000 km on the clock and so many dents and scratches that it would have been nonsensical to mark them down. I managed to get at extra cost a SUV Mercedes, but I was told that an Automatic is an Automatic and the BMW is a picture only. I wont be using Autoeurope or Budget again. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 2
" Autoeurope experience good, budget experience not great "
" I have used budget a few times now and always been pretty pleased with them. This time on my return They wanted to charge us for snow chains as it was listed as an additional item on their contract that they emailed us from the desk. I said that I had taken a car out with them in December and was not charged, why is this different this time. They did not really have an answer. I have re-looked at my voucher and it said snow chains were included as part of the voucher. Anyway after some discussion they eventually removed the charge for the snow chains as it turned out they were not even in the car, but it made us feel as though a good experience with the car turned out to be an unpleasant one. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" I was charged more than I expected which was not explained to me. I paid a deposit and expected a full refund but an odd amount of extra £40 was charged to my credit card without an end of contract summary "
" I was charged more than I expected which was not explained to me. I paid a deposit and expected a full refund but an odd amount of extra £40 was charged to my credit card without an end of contract summary "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 7
" - "
" Lots of random charges put on my credit card after the rental ended. None of them consented to. Impossible to speak to anyone to sort it out "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Good experience, highly rcommended "
" Vehicle was pretty damaged but overall conditions were ok. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" See above "
" Car hire was poor not to the expected standard, we did not get the car we had booked, the car was inadequate for the purpose did not have the accessories we had requested during booking (no snow chains) which caused issues getting to our hotel, and preventing use of the car during the holiday "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 1
" I'd like to file a formal complaint and request a refund for the additional cost we have occurred as a result of not receiving all information regarding the booking "
" I have not received a booking voucher. In Italy where we were meant to pick up the car they didn't want to give us the car because we did not follow instructions provided in the voucher, however voucher was not sent to us. We weren't given the car we chose when we made a booking. I had to purchase extra full insurance and pay the deposit in order to actually get the car. The whole experience was very poor and stressful. We will be making a formal complaint "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
" love Auto Europe ! "
" very easy pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" No problems and great price "
" Great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" You should have a closer relationship with your partners and they should be up to speed with each other's services provided. "
" I booked via Autoeurope and paid the additional insurance cover to ensure that every eventuality was covered. When I got to your counter your representative informed me that I did not have sufficient cover. I informed him that I had purchased the additional insurance at the time of booking, he was insistent that I had not and that I was not covered. The reasoning behind my booking additional insurance at source was obvious so I bought the additional insurance from yourselves and would sort it on my return with Autoeurope . I returned home and contacted auto europe and they informed me that I was covered and your representative should have not sold/told me I needed extra cover. I have made a complaint to them and they have assured me they have contacted you. Can you confirm this? If it were not for this I was more than happy with the service etc: that I received. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See comments above "
" When we got there the car I reserved and paid for wasn't available. After about 15 minutes of waiting around I was offered a manual car (originally wanted automatic) then was given a "free upgrade" as the only car available that was automatic was a Jeep. This meant my insurance premium was double what I should have been. Not ideal for someone on holiday on a budget. The jeep was a lovely drive just expected everything to be smoother and cheaper. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" good "
" very good, but counter staff Angelo very very abrupt and I do understand Italian. so needs a lesson on how to deal with the public "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" This was a real scam, they deliberately took my money for a damage they made up "
" Sadly I have been scammed by Budget, I dropped off the car in perfect conditions with the full tank, they charged for an inexistent damage and for an empty tank. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Auto Europe are good, but far from impressed with Budget First and last time. "
" Had to cancel due to ill ess. Very unhelpful. Would not consider changing or a mending booking for a later date. Difficult to talk to. Email response advises at 3-5 days. Useless "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" AE always reliable and helpful "
" Terrible experience here (and I hire a lot of cars around the world) Car offered (Fiat 500L) was nothing like the Peugot 308 I had confirmed. But it was already dark and i had a long drive ahead so I accepted it. Only when I went to set off I realised it was automatic transmission and only 1.3L , so underpowered for motorway and hill driving (I hadn't been informed by desk clerk when I signed the contract that it was an automatic). I went back to desk and requested alternative. Desk Clerk, who five minutes earlier had tried to bounce me to an Opel Mokka for an extra €15 / day (!!!) (which I recalled had been available thru AutoEurope and budget's own website for no more than €10 for the entire 6 days) suddenly and magically didn't have any alternative cars except some kind of 7 seater (which again he didnt tell me and I only found out when I went outside to check it out). He then refused to offer me anything else (and insisted he didnt have a Mokka and that the 7 seater was a higher class than I had booked so I should be grateful). When I asked him to state on the record that he didn't have any other saloon cars he went crazy and said that if I drove away with the original Fiat 500L (the car he had originally provided, for which i still had the key and the contract) he was going to cancel the insurance. When i came to return the car at the appointed time (a little after 8pm, so by no means unsociable hours) there was no-one at check in, and I was told to take photos and to trust them and just leave the keys in the box. A totally unsatisfactory experience Avoid Budget at Venice airport at all costs! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Very quick pick up. Couldn't work out how the lights work & the man came over immediately to show us. The whole thing was perfect "
" Everything went very smoothly. No problems at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe is alway good to deal with. Will not however. Use Avis Budget "
" Wasted 20 minutes at counter on arrival at airport. Staff kept trying for me to take extra insurance etc and I kept saying that I had insurance. I was told that I had not paid a lot for the car hire so I had to pay for damage insurance or pay for second driver etc! Absolute nonsense ! Will not use Budget/Avis again ! "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" good "
" good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I use AE every month and have never been let down "
" I have taken to choosing Budget as travel every month and have had few problems with them. My only complaint would be that the condition of the car is not always accurately described so I always take photos before and after the rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" as above "
" everything was ok apart from the insistance of the counter staff that I take out 'insurance'. I explained that I had paid for fully insured but they said the car was not insured if stolen, I refused to pay! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" O "
" O "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Autoeurope pricing is clear "
" I was happy with price and quality of the car, however the Budget / Avis scheme that allows Gold card members to jump the queue is just dreadful. I will not be using them again for this reason. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See section 3 - not a good experience at all i am afraid. I would be interested to hear your comments after reading my feedback. "
" I waited nearly 2 hours in a queue to collect the car at Venice airport, the counter staff were inundated with passengers all waiting. I witnessed a number of extremely unhappy customers returning a number of times with what they said were cars in a dangerous state - low tyre pressure and old models. I had requested an estate car as we had a snow board but there seemed to be an issue with getting that type of vehicle. I was also made to feel extremely pressurised to take out additional insurance - veiled threats that i would have to pay thousands if i didn't take it out and anything happened - even if it wasn't my fault - anything up to an extra 50 euros a day. i didn't take it out because a) i couldn't afford it and b) thought i had already bought the full insurance package at source but was worried the whole holiday. Eventually we were supplied with a Peugot Rifter which was a perfect size to accommodate our luggage but had a number of dents and scratches. It was diesel and the car never warmed up even after running it for an hour in the morning of a minus 15 degrees resort. Alternatively the return process was very slick and the best part about the rental. It took 5 minutes to hand the car back after the checks were made. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
" Good booking tool, easy to use and very effective at finding a competitive deal. I can only hope now Auto Europe can support me with my current claim with Budget. "
" The staff at Bologna for both drop off and collection were not very customer focused and not what I have experienced as an Avis Preferred customer with work. I was pressured/encouraged into purchasing additional insurance cover saying the Auto-Europe was not sufficient. I refused. The car when collected was in quite a dark garage at night and I surveyed the car and had been advised to take pictures of any additional damage. It was quite clear the car had a number of additional scratches and dents not covered in the paperwork, it was not clean and smelled of cigarette smoke inside. The next day I found the windscreen washer bottle was completely empty. It was not presented to a standard I would have expected from Budget/Avis. I noted the next day whilst driving in day light a stone chip on the windscreen, it was not in direct vision. On return thus was noted and not disputed by myself which I did not agree with was that it had happened whilst under my contract. I am fairly confident it was there on collection but not seen by myself. The staff claim they would never release a car with such a defect but given the level of un-recorded damage I cannot see how they can make that as a factual statement. As it is my word against theirs I am now left with an invoice to pay for a new windscreen and recover some costs through insurance. The whole affair was not handled well by the Budget staff at Bologna (collection or return) and did not meet with the service level I would expect with such a global car rental company. The final straw was being sent an invoice in Italian language so I do not know what I have been charged for and there was no refund of the collection fuel tank charge as we had returned the car with a full fuel. tank. I was left with the impression Budget staff were not as supportive as if the car had been rented direct with Budget, they looked down on Auto Europes involvment as an agent I will make a claim through Auto-Europe but believe the cost should lie with Budget. Thanks Alistair "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 1
" With AutoEurope absolutely no problem. All worked as advertised "
" Everything was fine but the car had two major dents which had not been identified by Budget and if I had not undertaken a good visual inspection of the car before I left the parking area I would have been charged for this damage on return. Budget were very good in accepting this damage was previous and recorded the fact on the checkout inspection document after I highlighted it them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" As usual Auto Europe offered good rates and excellent service. "
" I was very happy with the customer service and the car. No complaints at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See point 3 above "
" The Budget desk at Bari airport when we went to pick up the car engaged in hard-sell tactics to try and sell extra insurance, sat nav and breakdown recovery. I don't mind them mentioning these things but not to try and undermine my decisions....at length. I had been up since 2am and had been travelling for 12 hours. To have to endure hard-selling sale techniques was unpleasant. I have used your service perhaps 15 times in the last 3 years and have been quite satisfied. This experience stands out as poor. However the guys who handed me the car and took it back from me at the end were fine and helpful. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" On the second day of our hire, there was an engine failure and our holiday plan was ruined. We were inconvenienced and sent to Sorrento, Italy to collect a car, however upon reaching there the offices were shut. Late afternoon some one attended to us and had no equivalent or any other automatic cars available so that was a battle within itself. Thereafter we had to get back to our Hotel 2 hours away with not an ideal car. It was a daunting experience. On returning the vehicle, we were asked to pay literally 4 times the cost till we went through each cost and finallyost of the cost was not applicable thereafter there was the taxi fare when our car broke down which needed to be refunded and it wasn't. I was told that 50 euris would be refunded on the card but its been 4 days and I have still not received it. Feels like they were trying to stich me up. "
" On the second day of our hire, there was an engine failure and our holiday plan was ruined. We were inconvenienced and sent to Sorrento, Italy to collect a car, however upon reaching there the offices were shut. Late afternoon some one attended to us and had no equivalent or any other automatic cars available so that was a battle within itself. Thereafter we had to get back to our Hotel 2 hours away with not an ideal car. It was a daunting experience. On returning the vehicle, we were asked to pay literally 4 times the cost till we went through each cost and finallyost of the cost was not applicable thereafter there was the taxi fare when our car broke down which needed to be refunded and it wasn't. I was told that 50 euris would be refunded on the card but its been 4 days and I have still not received it. Feels like they were trying to stich me up. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 5
" Take at least 20 photos of the car from every conceivable angle when you pick it up otherwise you could well be stung for repair costs for damage not done during your time with the vehicle. Forget Budget and go for somebody else but always photograph the car - ALWAYS...!!! "
" a two day 45 UK pound car hire ballooned into a nearly 300 UK pound payment when i returned the car. I travelling frequently for business (2 or 3 times a month and often rent cars). I received a pretty battered example of a Toyota Corolla with scratches and marks all over the bodywork. These were pointed out to me on the paperwork when i was at the Budget desk at Naples airport. Indeed there were marks all over the car - and it came to pass that some were not listed on the handover paperwork. You guessed it one such small dent on the rear of the vehicle was pointed out to me as having occurred in my time with the car. ABSOLUTELY CATEGORICALLY NOT THE CASE. I am absolutely furious with myself for not following my long held "do it or regret it" job of thoroughly photographing the car with 20+ photos to protect myself. It has saved me from accusational comments about dents and dings on cars countless times in the past. The fact is that the mark on the rear of the Corolla will be palmed off onto the next unsuspecting renter - of that i am 100% convinced. "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" Ok "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" They charged me 70 pounds for half empty car fuel. It is extremely expensive. "
" I booked BMW 1 series but got Mercedes S class. It wasn't real upgrade as they are in same category. When I was driving car it was giving me message that I need to fill oil what I did but when I said it on car return gentlemen said me I shouldn't do it. It was very rude and unprofessional. Also nobody refunded me back this money for oil what I paid just because I didn't want car to be damaged. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 4
" Great Service ,Great Price Thank You "
" Nice Car ,Great Service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Is ok appart is no the I book "
" Car was dirty, is no the car I was expecting, book last year class A = Panda, this year book class B Panda "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Travelling with wife and two yound children... 1. ordered an alpha romeo or similar, ended up with a ford s max becuae thats all they had 2. ticketing system at collection was total khaos 3. car had damage on it which wasn't declared on bookinmg form, was collecting in dark so was hard to see, had to them queue for a further 40 minutes to get the form updated to show the damage 4. got charged a location tax and a road tax on collection - nothing mentioned anywhere in the hire agreement about this - you'll be refunding me for that 5. all in all pretty poor all round - get enough staff in place to look after your customers and don't hide extra charges "
" Travelling with wife and two yound children... 1. ordered an alpha romeo or similar, ended up with a ford s max becuae thats all they had 2. ticketing system at collection was total khaos 3. car had damage on it which wasn't declared on bookinmg form, was collecting in dark so was hard to see, had to them queue for a further 40 minutes to get the form updated to show the damage 4. got charged a location tax and a road tax on collection - nothing mentioned anywhere in the hire agreement about this - you'll be refunding me for that 5. all in all pretty poor all round - get enough staff in place to look after your customers and don't hide extra charges "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 4
" Totally satisfied and will repeat this service for my next trips "
" Most affordable rental budget and no hidden fees "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe fine, Budget are rip off merchants, I won't use them again! "
" Price of collision damage waiver insurance and other extras was ridiculous, ended up being more than the cost of the rental "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" AutoEurope need to warn their customers about unethical Budget practises at Bari. "
" Worst ever car hire experience at counter! Slow, long queue not helped by staff efforts to up sell. Also not very clear that numbered ticket required from very small machine near office entrance. Note that Budget and Avis are same company here. Smiling lady tried to persuade/trick us to purchase extras didn't want or need for everything. She dishonestly claimed no breakdown cover included in rental and that call out charge would be €350 so we should buy their cover at €4,25 per day. She maintained our AutoEurope Excess cover inadequate, so we should buy theirs. Moved us from full to full tank to fuel up front option with more false claims (although we returned it full without any problems). Note you only get email copy of what signed for on office screen. No issues with staff in car park though. We had to point out damage as it wasn't on our paperwork. They noted our comments on slip of paper and gave it to us without keeping any record themselves. They suggested we take our own photos. No problems at drop off though with this. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 6
" A price comparison is useless if only partial costs are shown. Users should be able to select their insurance preferences and be able to compare prices including insurance and local taxes. "
" Collection took 45 minutes, very painful. At collection we were told the insurance retention amounts were very high (€2,500 for damage, €3,000 for theft). The cost of insurance was more expensive than the rental. Very misleading not to highlight this upfront and turned a reasonable price into a very expensive price. We were offered 3 insurance retention options but without much price difference. Booking form completed manually, information repeated several times, incomplete form (no price included) given to me for signature. Despite booking an estate car we were given a hatchback. It was difficult to fit 4 people's luggage in the boot. Drop-off should have been quick and efficient except that the manually completed form at collection didn't include tax so I had to go back to the desk (same man) to confirm the cost of insurance with tax before paying. All in all, a bad rental experience. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 6
" Simple east to use website - the only think i would like is the opportunity to 'lock in' the car. For example if I rent a Fiat 500L then I expect that car - sometimes the 'or similar car' they offer is too small "
" Overall fine - reasonably efficient, friendly service. Was irritate because they were not clear on top up policy "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Good all round "
" We always use Budget/Avis at Perugia, because Michele and his family are a pleasure to deal with unlike some of the other companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Decent "
" Was good this time "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Auto Europe ensures a competitive quote "
" The car had several dents snd scrapes but more worrying it had no rear wiper blade fitted. I only noticed it when it rained on the second day of the hire. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 4
" Generally very nice car and served our purpose well. Would hire again from budget . "
" Disappointed car was not cleaned or washed. Marks on car not mentioned by staff doing documentation . Pick up . staff very cooperative and apologetic that car was not up to standard . "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" See above. "
" Car ran out of AdBlue after 2 weeks. Being Australian, we had no idea what this is. Warning on dashboard was in Italian and we couldn't work out what it meant. Some advice on this would have been appreciated for customers who have no experience with this essential additive. The engine became disabled as we were trying to get to the airport, causing much stress. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 9
" See issues below. Overall i think is better to deal directly with the provider so that things like "location surcharge" do not happens.... "
" There were a few issues. First of all i booked a category "economy" car and i was given a category "mini" (fiat panda) beacuse there were no other car however i paid for an economy. There was an iddition 25 pound for some "location surcharge" with no reason and i was charged about 100 euro more at the end beacuse of an error in closing the rental, which i am still trying to get back. So not really pleased, but the staff were nice. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" I use AutoEurope regularly and have always been very satisfied. I will think twice about the circumstances before doing so again. Budget made clear that part of their problem in terms of their complete inflexibility was that the booking was through an intermediary. From now on I will be price checking direct with everyone bar Avis-Budget at Malpensa before making a buying decision. I assume AutoEurope puts €millions of business through Budget. On that basis I would humbly suggest you take steps to stop them turning over your customers and holding them to ransom - otherwise I doubt your business will be around for much longer. "
" Unfortunately my easyJet flight was running late on Friday and arrived at 0050. Notwithstanding that my flight details were included on the booking, I arrived at Budget to find the office closed. Note that only the Avis-Budget office was closed - every other car hire company at Malpensa was still open and dealing with a multitude of delayed flights. Clearly, unlike Budget, they care about their customers. All attempts to phone were fruitless. I had no option other than to take a taxi to a nearby hotel and spend the night. The next morning I arrived at Budget to be told that my booking had been cancelled and if I wanted a car I needed to pay them c.€350 (over 13x the cost of my lost booking). This was notwithstanding the same car I booked being advertised by AutoEurope for €34 at that exact time. They advised they wouldn't receive an online booking for 3 hours so not to bother trying... They also claimed they had been open until after 1am the previous night - a complete lie which can be substantiated not only by me but the other poor souls they left stranded (you can read their complaints on Twitter). I had a wedding to get to so couldn't hang around for 3 hours. Fortunately I speak Italian so was not about to be held to ransom - I managed to procure a replacement car from Sixt for €135 - so only 4x the lost booking. I consider this nothing short of outrageous. I well understand the terms of the contract, but this does not excuse the failure by Budget to keep the office open in a busy international airport with multiple flights running late (particularly when they know their customers are on these flights); the outrageous attempt to ransom me for an utterly ridiculous sum the next day; the lies (and I make no apology for using that word) told to me by the staff at the Budget office; and the total contempt and lack of empathy shown. I will NEVER use they cowboys again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Easy process in booking online. "
" Smooth pick up of car in Naples. However the representative that gave us the car did not take pictures of a huge scratch down one side of the bumper despite flagging this to me on arrival. He then marked a huge circle on the back of the car which he told me was for this, when dropping the car off at Brindisi I was questioned for ages and only due to the representative beliving me did he not try to take the matter further in blaming me for this big scratch! Not impressed! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
" Nothing additional to add. "
" Vehicle offered was too small for our group of 4 people with 5 bags. The range of car sizes in our category varies too much and we had to spend around an extra hour at the Budget station in order to get a more suitable size vehicle in the same category. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Online booking was ok "
" Clarity is required for online booking with regard to CDW insurance when you click take extra cover and pre pay online why every time at the desk you are then asked for further payment for even more excess cover which isn't required by law. This is a scare tactic to prise more money from the client and is not what you need upon exit from your flight. Also please list the actual vehicle as this is always a let-down as it never is the vehicle shown in any of the model selections i.e. I booked an economy car and ended up with what I can only describe as a fiat van. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" all good overall. "
" i had no problem, i did request if they could give me a diesal car, and the young lady said they only had a fiat panda which i accepted, but when i went to collect the car it was a petrol. this was the only downside. still happy in general. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
" I always book with Auto Europe because their service & prices are excellent & I know there is always someone on the end of a phone to call if I have any problems (which is hardly ever). Thank you Auto Europe & Budget. "
" The Budget staff were excellent. Louis when we collected the car & Diego when we returned it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" i would recommend this company but the extra charges we encountered i still dont know what they were for and no one will give me a straight answer, if l knew and were confident l would use this ocmpany again. "
" I have tried to fill out a complaint form but need my credit card statement to download which will take a few weeks. When we arrived we were told we needed extra cover as your company do not pay out the full excess, we had no choice than to take this out and were told we could reclaim this from your company as we had paid this to you? WE also had issues with the car seats they were dirty and they said we only needed one, we had to wait and did not leave the car park for one and a half hours waiting with a 6 month and 18 month child they screamed it was horrendous. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
" Booking with Auto Europe was straight forward and good value "
" Very very slow pick up in Nice. An hour is far too long I had a 2 hour journey ahead of me and arrived in the dark - not easy.I use Budget regularly in Dublin and have never experienced such slow service. Staff pleasant but system very slow "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Excellent - super flexible - did have to wait a little at pick up and drop off. But otherwise very good "
" Lady at pick up super helpful - but had to wait over 30mins for which she gave upgrade - easy flexible changed drop off with just a phone call and no extra fee - excellent Thank you Grazie!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" Auto Europe offered the best price and good customer service again. "
" Ordered an alfa romeo giulietta or equivalent however they didn't have the car or any equivalents. Was given a choice of very few cars all very unsuitable for the number of people and the route we were travelling. Ended up with a large ford focus estate which hadn't been cleaned and had so much exterior and interior damage that it looked like it had been used in a rally!! Very unsatisfied, "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 1
" I had to work out for myself how to put it into reverse - how the odd looking filler cap worked and these would have been better explained "
" I was given keys and told where to find the car- no explanation of controls, which would have improved the experience. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" We always use Auto-Europe. The booking process is clear and easy and the prices are very competitive. I can't comment on what they are like to deal with if you have a problem or flight delay etc as it hasn't happened to us yet! "
" I waited nearly 2 hours for the pre-booked car. There were only 8 people in front of me yet it took this long. Only 2 desks out of 3 open on a busy Saturday morning and to clear each booking was slow, slow, slow. The drop off however was totally fine, quick and easy. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Always find Auto Europe easy to use and cost effective so will continue to be a customer. "
" Car was scrappy. 43,000 km on the clock and with 5 major points of damage noted. We took photos all around the car as there were many more additional minor points of damage. Gearbox jammed a a junction on a dual carriageway but fortunately that was a one off. The extra costs for full excess protection and glass protection were expensive compared to other hires within Europe. Neither the rental agreement nor the final invoice were emailed to me so I had to spend time looking on their website. Final invoice is not easy to understand. Much prefer other rental companies to Budget. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 3
" I probably would not use Budget again by choice. "
" On collection of the vehicle I was not advised that the vehicle had been seriously damaged on both passenger doors. I had to return to the office to have it documented and show the staff a photograph of the damage. Although the vehicle was hired on a 'return full' basis I was advised to bring it back empty. I declined. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Comments are included above. "
" Thank you for asking. There were four disappointing issues. 1.) I was very specific in wanting a Mercedes due to the luggage compartment size requirement and feel the car I was put into instead was smaller. I understand you can't guarantee a specific model car, but the difference was a big deal for four of us traveling. 2.) I never did get confirming e-mails confirming the reservation status, as requested twice. I got Visa error messages relating to my card, but my bank stated no attempts were made from your company. Must have been a software glitch, but it would have been nice to know when the card actually went through. 3.)I read your terms and conditions. In it, I saw that if I had a U.S. license written in Roman numerals, I should be fine. In fact, I needed an international driver's license and without it the guy at the Budget desk stated he was not able to rent the car to me. This happened after waiting in line for over and hour. I figured out a way to get one online, and was able to return to the counter to wait in line again. 4.) That leads to the last point. The lines and the time it took to get a car was somewhat incredible to me. Maybe it's more complicated overseas, but to think we can go to an airport garage and select a car and drive off here (with paperwork all done upfront), I guess I expected faster service. Again, I appreciate your soliciting feedback - even though mine isn't easy to read, I'm sure! :) "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Every part of this experience was awful, and honestly it feels like I'm dealing with con artists and criminals at every interaction point. "
" I had a horrible pick up experience, but mostly I'm upset because you charged me with a $738 fraudulent charge and no is is responding to my emails to fix it!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 10
" See 3 "
" Poor 'Budget' signage at Perugia airport so joined the wrong queue and wasted 30 minutes... Staff were very pleasant but had probably had enough by time we arrived at counter and wanted their lunch. Absolutely no handover about workings of car so had to learn vagaries of hand brake as went along. Car had obviously had some hammer but in the end served us well. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 6
" We called Auto Europe the day before we were due to collect the car as we became aware we might be later than 10-30 am for collection of the car by around 30 mins. Whoever answered passed us on to someone in Spain who said they could do nothing and advised there is no guarantee the car would be held. We had to make alternative arrangements to ensure we were there on time but then had to wait anyway as no one on the desk at Budget at 10-30. "
" We were seriously ripped off, eventual bill was circa 5 times the figure quoted by yourselves. To be fair we were unprepared and were not fully conversant with all details in the contract but the person on the desk simply said that is the price in the system and you will have to pay. We also had difficulty when we returned the car when they were going to charge us an additional fee and overheard the same person delivering the exact same message to another stunned couple. At this point customers are basically over a barrel and it is obvious they are fully aware of this and take full advantage. I was sorely tempted to intervene but I was also desperate to get away. I will be making a claim for compensation from yourselves in due course "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
" Excellent service "
" All went very smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" This was my second booking through AutoEurope and I am very happy. "
" Getting the car was very quick compared to other rental companies with long queues. I was expecting a specific compact crossover model of car but there was none available and was asked if a Fiat Punto was ok, which I declined as I really wanted a crossover/tall car. I was then kindly upgraded for free to a full SUV, which was quite large but very comfortable! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Auto Europe was a good way of finding a good value for money car for the holiday in Italy, and the experience was smooth. We also took on the full insurance, but didn't need it so can't comment on that. "
" Overall not too bad, but the 60 minute wait at the airport was too long, and it then took 45 minutes at the desk as the employee tried to sell me every add on in the book "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" terrible. avoid Budget "
" Big Quese, slow service. The car was old (75k + kilometres) and battered, including cigarette burns on the driver's seat. It was also in need of some mechanical attention. Not what I expected from budget. Also very unclear on charges (still am until final bill arrives): got charaged location surchanrge 85.3, Road Tax (!!) 53.01 and 'extended roadside assistance I didn't ask for and wasn;t explained, which along with extra driver and fuel up front options I did want added up to 293.80 in extras. unacceptable. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 2
" A little bit confusing as car was given to us by Avis/Budget "
" A little bit confusing "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" No issues "
" Had to wait for over 2 hours at the collection desk at Rome Airport. Everything else was excellent "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall fine, I used AutoEurope before and will do so again, but this one was worse than usual, because of Budget lying about the car availability. It cause us to struggle with space. "
" Generally OK, but the pickup process was slow, and they did not have the car I booked (Peugeot 3008), and the alternate they offered (Opel Grandland) was not similar (much smaller). But then I saw plenty of the Peugeot 3008 in the parking lot, so they lied to me. Also, the car had no windscreen fluid. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 6
" As above "
" Poor, overcrowded reception area, inadequately staffed. Damage to car more extensive that reported on by Budget, necessitating my arranging a further inspection before accepting the car. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" Fantasic. Very good service at the desk. "
" The staff at Budget were fantastic and gave a very personal service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We hire cars all over the world... this experience was shit to put it mildly... staff are clueless, argumentative and only interested in up selling.... come back alamo... all is forgiven. "
" Terrible service.... waited in line despite booking ahead for 3 hours.... somebody needs to sort out this dire set up "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" I am a frequent hirer of cars, normally with Auto Europe, in Italy. I cannot recommend AE high enough. The whole process from booking your car through to support for post rental issues with the car hire companies, are excellent. "
" Only negative is that most of your car hire companies do not issue a hard copy of the existing damage report when you sign the check out documentation. I am a frequent hirer of cars with you guys and quite often the existing damage info is not up to date so I often have to get the guy in the renters carpark to update their records. This is much harder to do when you, the hirer, no longer have a hard copy to refer to when you check over the car over. The hire company now sends the damage info to you by email after you have driven out of the car park. Not much use! It would be good to think that your company could put pressure on the big car hire companies to automatically issue a hard copy at the check out desk - like they used to! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All done very effiiently "
" All done very effiiently "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No different to all the other hire websites "
" Not very good customer service "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 9
" Price was good, car was good, so happy overall. "
" Pick up of the car was very slow, with a supermarket Deli type experience of take a ticket and wait. The staff were efficient, just not enough to deal with the number of customers. Car was good, a bit penny pinching not installing Android Auto on the entertainment system. It was there, but 'greyed' out for use. It would have been useful. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Awful dangerous experince that ruined our holiday. "
" Our car was dangerous and we broke down on the second day. The car was towed away and we were without a car for 2 days and had to get a taxi back to Pisa to get another rental. We are waiting for a refund and budget have not replied to 2 complaint emails. We have escalated this further. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Very positive "
" Very efficient and kind staff. It took me 5mins to collect and return the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Bookings with Auto Europe have been great in the past but.... "
" On pickup we were subjected to heavy upselling, especially damage insurance. we refused all as had most. The counter staff provided car description with no damage, but on arrival of car (in dark) there were numerous deep scraped around the car. When challenged the counter staff just dismissed us. A member of staff outside drew a load of circles on sketch and signed it. On return the staff member spent at least 15 minutes taking note of the damage and delayed our progress to the airport when this could have been done after we left. Left feeling this was a ploy to get us to pay for the damage if we hadn't found and raised same. Disappointing really. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" pricing was not transparent "
" none "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" We were nearly 2 hours late.. the rental agents had flight details and should have waited for us even though they have a scheduled closing time of 11.30. It has cost us €180 cab fare to our hotel, the loss of original rental charge (£180+) plus the need to arrange a separate rental near our hotel at a much higher cost (€500 approx). We are so much out of pocket just because the flight wss delayed. I dont know if we can obtain compensation from you for any of these costs but they have put me in a difficult financial position! "
" The flight was late.. the car rental was closed when we arrived. I subsequently cancelled the hire but still have not received the refund. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 5
" Good price "
" Overall ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Always had a great service from autoeuropa as I have used many times over the years. I must say however that the service from Avis/Budget is appalling and will never use them again for any future rentals. I will be also taking matters future in order to have my money reinbursed "
" Absolutely awful service from Avis/budget as they have ripped me of with a load of extra's I was unaware I was agreeing to. The counter clerks English was not great and was charged super full waiver insurance covers without asking for it. When told to produce credit card I was told it was for holding deposit and would not be charged and today over £350 taken for a 3 day rental. In total with amount paid to autoeuopa I have spent a total of the best part of £450 for 3 days car rental!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe offered a good price, but was not transparent about the 'hidden extras' within the cost of car hire. "
" Budget's car collection in Florence took over an hour from our arrival in the office to our being seen by staff at the counter. During this time we were made to wait as several 'fast tracked' customers were served first; unlike us, none of these 'fast track' customers had young families growing fractitous, waiting in the busy, hot, waiting room. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 8
" Excellent as always! "
" Efficient process to collect and return. Better than many companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above. Sort out the queues at Termini!!! "
" We queued for 2 HOURS at Termini Station to get the car that had been pre booked and paid for in UK. There was ticketing system which was being totally ignored by counter staff who gave priority to Maggiore customers. Disgraceful. Drop off at Airport was a breeze thank goodness. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Fiat Qubo not really equivalent to a Ford Fiesta as advertised. Poor A/C. Tried to upsell to a Fiat 500 X at an extra 14 euros per day. "
" Fiat Qubo not really equivalent to a Ford Fiesta as advertised. Poor A/C. Tried to upsell to a Fiat 500 X at an extra 14 euros per day. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
" I always use AutoEurope when travelling abroad "
" Shambolic ! "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" I like the car, the staff were friendly - very quick to return - I wish it was so quick to check out. When you have children waiting in hot climate with little shade and no communication of the lateness of how long it will be - its not really fair not to communicate or apologise and make them wait - I know Italy is relaxed - but horizontal with young kids is not relaxing for the customer. "
" When we arrived the car was not ready - we waited an hour while they cleaned and checked it. The staff did play on emotional side of choosing extra insurance at the desk - I thought that was unfair considering I had already chosen extra on booking. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I'd advise people to go elsewhere as since I've come back and experienced the travesty of car rental in Sicily, your site still picks Budget as a top choice, even though there are lots of reviews like mine slating their service. "
" It took 4 hours to collect the car! I've collect vehicles from various parts of the world and it's never taken more than 30 minutes, maybe 45 minutes at a push. There was no way to skip the queues, no provision based on paying in advance online, so what was the point. Because of the farce of it taking 4 hours, people where jumping the queue and even though staff could see the person at the desk didn't have the correct ticket, they still went with it. I will avoid Budget and Avis whenever I rent a car from now on. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very positive experience from Auto Europe. Very poor experience from Budget. "
" It took over two hours to collect the car from Budget. No information was provided about why the delay was taking so long. There was simply not enough space for people to wait which resulted in quite a large queue outside the building, which was very uncomfortable in the heat. Once I finally got to the counter I had to wait 20 minutes as my car wasn't ready and needed to be cleaned. After 20 minutes the Budget staff seemed surprised I was still waiting and instructed me to collect my car at the other end of the car park. The car didn't appear it had been cleaned either. Wouldn't recommend. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Auto Europe I would use again. Service from Budget average but in car hire industry that is upper end ! "
" Car not prepared. Litter on floor and in compartments. Not cleaned. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" . "
" We were wrongly charged for damage caused and have taken this up with Budget. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 4
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" What you reserve for is just a provisional arrangement as they always try and sell you something else that comes with more commission. "
" Not according to booking "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 2 Condition of the Vehicle: 7
" Would have appreciated some simple info , as no hand book in the car "
" neede an upgrade salesperson recommended a another car . No explanation of use of sat nav or other info about the car was availble "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I don't know what auto europe is - I hired through Budget and all my dealings were with them "
" Collection and drop off process were very easy, although collection took a long time. The staff had amazingly fluent English, and were very friendly. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" They are punctual "
" Was fantastic I m happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" 10/10 Thank you "
" The man when bringing the vehicle back was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" All listed under 3. "
" 45 min wait at counter at Pisa Airport. Very slow service by individual who insisted on us agreeing to an upgrade which we refused. The car a 500 Fiat had about 10 damages and after 5 min driving the car showed a red sign saying the tires needed checked. We returned to Budget at the airport and asked them to check tire pressure. They were unwilling to do so and told us we could do it ourselves, we insisted we were not knowledgable of correct pressure and that at 7 pm there would be no assistance at any gas station. A young man, employee, proceeded to change something on the instruments and then declared "problem fixed". The following day a friendly gas station attendant checked for us and all 4 tires needed air. Bad experience with Budget. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Site needs to be clear what is covered ...hidden charges are not good for repeat or recommendation to others "
" Upsell pressure to buy additional cover for etc etc ...make the whole experience very poor and stressful Waiting time was excessive...no computers on the day More transparency on what is covered at the time of booking PLEASE !!! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" The counter staff were very nice. However, on picking up the hired car, dashboard lights soon began lighting up. Tyre pressure and 'auto handbrake off' came on within days of hire. Soon after, the AdBlue and Check Engine lights came on. We discovered that AdBlue aids performance on diesel engines. As we were in a hilly part of Italy, this was soon apparent on driving up hills as the performance dipped considerably. On trying to speak to Naples airport, both numbers supplied on the form given with the keys came up as no longer in use. On managing to get through to another advisor through googling roadside help - location unknown - I was told to drive the car to a location I couldn't feasibly get to. Also as a result of the lack of performance a car overtaking on a hilly stretch of road forced me to hit a work sign in the road meaning the car got scratched. Obviously no one checked the car over before hire or this problem with the AdBlue would have been rectified. When we returned the car the car was checked by an attendent who, although pleasant, did not have any time to take details of the cause despite being shown the damage. I've hired before through AutoEurope with no problems but this time unfortunately this was not the case. "
" The hired car soon had dashboard lights showing up. Tyre pressure and auto off came on within days of hire. Soon after the AdBlue and Check Engine lights came on. We discovered that AdBlue aids performance on diesel engines. As we were in a hilly part of Italy, this was soon apparent on driving up hills as the performance dipped considerably. On trying to speak to Naples airport, both numbers supplied came up as no longer in use. On managing to get through to another advisor - location unknown - I was told to drive the car to a location I couldn't feasibly get to. Also as a result of the lack of performance a car overtaking on a hilly stretch of road forced me to hit a work sign in the road meaning the car got scratched. Obviously no one checked the car over before hire or this problem with the AdBlue would have been rectified. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 3
" As above. The main issue is the excessive cost, subject to any fuel or other refund a total of approx. £975.86. This cannot be right for a one week rental total 357 kms. PLEASE GIVE ME AN EMAIL ADDRESS FOR BUDGET NAPLES "
" My main grouses are: the very long time it took to get the car and the excessive charges. Will you be taking these issues back to Avis/Budget or do I have to go direct? To start with I need a much clearer bill breakdown than they have provided so far so. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Auto Europe need to consider if budget is a good company to have on your list. There were long delays on the desks and we were told wrong information about car hire (see above) "
" Actually we wish to complain about Budget. We were delayed as we needed to change flights as a result of visiting my step mother who has dementia. We informed the budget desk and after a long time to access someone to speak to we were told it was fine, given we were only 6 hours later. In addition, my husband, who wasn't in italy at the time also visited the desk and said at midday that I would be delayed by 6 hours and he was told also that there would be no problem in picking up this car. However, when I arrived at the desk after a long queue, I was to,d th eaccount had been closed due to the delay and that it cost €150 to re set the account to hire a car. In the event we had to pay but this was not what we have been told. Theree, We wish to complain about this. Please let us know how we do this. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 5
" Overall smooth. "
" Pick up was disorganised and very lengthy "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Using Auto Europe, I got a better rate than what was on offer through Ryanair connected to my flight. It was also worth waiting to see if the price would come down from that on offer when I originally booked the flight. "
" We had paid a reasonable rate up front for a fortnight's car rental, and at the collection point arranged for an additional driver to be added. This turned out to have unexpected additional costs: we understood that there would be a daily rate for this, and that there would be VAT to pay as well on this, but an additional amount for this transaction was also added to the location surcharge, plus VAT. There is no realistic opportunity to discuss these extra charges at the drop-off point, but when I asked for an explanation by phone later I was told that I had effectively agreed to them by signing on the pad offered to me by the Budget worker. I don't feel that all this was properly explained in advance. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 9
" What I order should be the same as what is provided "
" Budget would not except the extra insurance I took out with you which was annoying. They tried to upgrade me but the car I had in the end was smaller that the Peugeot 3008 I booked.( Nissan Juke supplied) "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Good experience using Budget! "
" Efficient at pick up and drop off.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Apart from the above comment we had no further issues with our car hire experience. "
" On arrival at the airport there were long queues for all the car hire rental desks. I stood in the queue for auto Europe for an hour. When we got the the front we got told we were at the wrong desk. We should have been at the Budget desk further along. We then had to join the end of that queue and wait for a further 45 minutes before being served. The staff were very polite and I don't have any particulate complaint about them. My complaint is that the rental voucher didn't make it clear which desk to queue at. It was only further down when pointed out by the first desk did we spot that it should have been Budget and not Auto Europe desk we should have been queuing at despite an Auto Europe logo being at the top of our rental voucher. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Not happy as we paid for fully inclusive, when we arrived they put a charge of 178 pounds on. We asks what this was for several times and was told petrol insurance and we would be fully refunded as long as we bring it back with a full tank. We did but they only refunded 78 pounds and then told us the other 100 pounds was for windscreen cover. Furious as we checks several times, because we knew we were fully insured. Missold this when we didnt need it we will be fighting this "
" Missold product totally unacceptable "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 8
" See above "
" Problem was in picking up our fiesta, they didn't have one so offered us a Fiat 500- which they tried to convince us was same category but clearly not! Offered us a fiat Qubo instead- really it is the most hideous car ever! After more protests they came up with on paper a very damaged and scratched Fiat Punto which we agreed to take- but it never turned up, there was a problem with it! So after nearly 3 hours they let us have a dirty Opel mokka- a better model but pretty filthy and unprepared. So not the best start to a holiday- if you book a type of car, why can't that car or an equivalent be set aside, no explanation was offered to us! Disappointing and probably why I wouldn't recommend budget, a shame because eventually car was okay! Chris "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" Auto Europe always have great deals on hire cars. "
" Pick up of Hire car was easy and hassle free. Staff were very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The issues aren't with Auto Europe, but the experience has put me off. "
" Full amount of voucher prepayment was not deducted and extra charges were fraudulently added. Currently attempting to get money back. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
" As you would expect & hope for !..efficient and good value overall "
" As you would expect & hope for !..efficient and good value overall "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
" The pick-up was very poor. After a long and tiring flight, the last thing anybody wants is to stand around for up to 2 hours waiting for a member of counter staff to become free to attend to you. The ticket system worked well, but not enough staff to service the queues. I will NEVER use Budget again, despite: the value being good; the counter staff being good; the condition of the vehicle being good; the drop-off being good. NOBODY WANTS TO HANG AROUND WAITING TO PICK UP A CAR FOR LONG, LONG, LONG, TIRING PERIODS OF TIME AFTER A FLIGHT. AWFUL CUSTOMER SERVICE!!! "
" The pick-up was very poor. After a long and tiring flight, the last thing anybody wants is to stand around for up to 2 hours waiting for a member of counter staff to become free to attend to you. The ticket system worked well, but not enough staff to service the queues. I will NEVER use Budget again, despite: the value being good; the counter staff being good; the condition of the vehicle being good; the drop-off being good. NOBODY WANTS TO HANG AROUND WAITING TO PICK UP A CAR FOR LONG, LONG, LONG, TIRING PERIODS OF TIME AFTER A FLIGHT. AWFUL CUSTOMER SERVICE!!! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Awaiting reply "
" I would appreciate some help. We had a puncture during our rental period, however when we returned the car with spare on the counter assistant had a faulty hand held device and couldn't process the return and give us a receipt for payment on the spot. I provided an email address but never received any emails of any kind from Budget Bari (Puglia, Italy). This means I can't claim on travel insurance. Their phone is always busy and I can't find an email address. Please provide some assistance "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 8
" I put them together in this mediocre experience. "
" We got a Fiat Panda which is already a bad start. It also had scratches everywhere. The boot internal lid was broken. The upgrade options were ridiculously expensive. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 4
" Worst most horrid experience in my life ! This is the first time I've ever complained . Who gives a smashed in damaged car to someone ! "
" Horrible service at Budget rent a car in Pisa. They said the extra insurance I bought did not count with them and they had their own then they wanted to charge me for the day Nav then said once again my insurance did not count . She then tried UK rent me s bigger car for 30 Euro's a day ,. Then I got a car they was heavily DAMAGED, smashed in the back , signal break light broken and big search on front . Who would rent a customer a car like that damaged ! I complained but the man said they didn't have any more cars and I was furious , I said the girl at the desk offered me a bigger one !, I had two other family to go to our Vila outside Florence to follow . I never drove the car again other then back to the airport . Even a policeman asked me what had happened ! Poor service , I've rented cars for years and never have I been given s damaged one before . I spend money taking buses everywhere as the left break light and turn signals didn't work I told the guy when I collected the car this is not good at all but had said this is Italy and it's last car we have ! I was going to my Italian mothers funereal service ! I used the bus with my children and the bus everyday ! Just crazy ! Budget said everything I arranged and paid for with Europecar didn't count ! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Everything was Ok. Nothing negative to say. No deposit require. Only fuel depisit. "
" Everything was Ok. Nothing negative to say. No deposit require. Only fuel deposit. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to use website when booking a rental car "
" Friendly staff and very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall it was a pleasant experience and I will use them again. "
" The car had certain maintenance issues which if addressed would have given a far more positive experience than it did otherwise, two tyres needed daily pumping as they had a leak, I did not have extra funds to pay for this to be done so just kept stopping at any petrol station that had a air pump. The car aerial was broken but did not affect our enjoyment of the entertainment as my son synchronised his phone playlist with the car. I was very impressed with the car otherwise. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Auto Europe was fine everything was pretty easy but I would not recommend Budget. At Palermo airport they questioned everything as though our booking was not correct and they didn't have any record of what was included other than the paperwork we printed. "
" On pick up at Palermo airport there was a huge and somewhat threatening, in that we were highly likely to have an incident, pressure to take an additional insurance on top of our guaranteed excess refund which we had already paid for. This we were told was the only way we would be covered if we were hit and the other driver did not admit to being involved in which case our excess would not be refunded. And also it was intimated that it would be very difficult to get a refund in the event of the vehicle being stolen which didn't seem to them to be out of the ordinary. It felt like a big con and It came to almost the same cost as the original car rental. We took it for peace of mind and once we saw the state of the fairly new car we were given - scrapes all over the bumpers and minor dents - we were glad we did but resented the way the package had been presented to us as the excess refund cover would cover such eventualities. In the event we had no incidents but we didn't drive much as it was horrible to drive with the gear problem and too far to take back for a replacement. The clutch on the car we were given was dreadful it became evident after driving a while that it wasn't just driving a different car the clutch was at fault. It was very difficult to get it into gear, into first on starting in particular, and it often jumped out. We mentioned this on return and they were not interested. It had less than 700km on the clock so a fairly new car just badly in need of service. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 4
" Appalling is an understatement!!!! Waited 6hours from the time I should've picked the car up to actually pick it up. Wanted to cancel the car hire but been told by Autoeurope staff that i can't as I would be charged anyway for no show even though I explained that is been several hours of waiting; staff on the phone told me rudely that "there are 7 billion people on the planet and I just have to wait". RomaTermini is a no go for car hire. Budget car rental had a small office run by a manager with 2-3 staff on duty and over 140cars to be given to clients. It will mess your holiday up if you have it planned by the second. "
" Appalling is an understatement!!!! Waited 6hours from the time I should've picked the car up to actually pick it up. Wanted to cancel the car hire but been told by Autoeurope staff that i can't as I would be charged anyway for no show even though I explained that is been several hours of waiting; staff on the phone told me rudely that "there are 7 billion people on the planet and I just have to wait". RomaTermini is a no go for car hire. Budget car rental had a small office run by a manager with 2-3 staff on duty and over 140cars to be given to clients. It will mess your holiday up if you have it planned by the second. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
" As above "
" I am currently composing an email to yourselves to discuss the issue we had with charges. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 10
" There should be no requirement or pressure by local hire companies to take additional insurance. "
" The car rental desk was understaffed and there was a massive pressure to take out additional insurance. I was waiting for over an hour to be served and the recommended additional insurance premium cost me an additional £400 for the two weeks. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Absolutely no issue with Auto Europe in fact they have been excellent. As far as Budget is concerned I am extremely disappointed! "
" I did not appreciate the two "car park" personnel who on seeing the car had been scratched proceeded to perform what I can only describe as a "good cop, bad cop" routine on me. With an hour to go before my flight I was not in a position to argue. I was also charged 77 euros for fuel (which is a full tanks worth) when the car was 80% full. I had been informed on collection that it was not necessary for me to return the car with a full tank! "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" I have been a customer of Auto Europe for many years and always find you good to deal with. If i do fid a cheeper deal on your site after booking there is never a problem. However I will not book Budget again , last year it was Eurocar in Rome. Is there a problem in Rome? "
" It took 1 1/2 hours to get the car. It was a total shambles, other people had been over 2 hours. I booked a car of the Mercadees A class type which cost £196. i was offered a Fiat 500L which is in my oppinion a far lowere group. I could have changed my booking to this group car for £137 a day before but decided to stay with the A Class. I ended up with a VW Glof which had don 95000 KM. Iwas totally dissatisfied with their explanation that it was the same group that I had paid for. I have an annual insurance which covers my excesses and had to constantly argue with the Budget/Avis rep as she wanted to sell me her insurance. Also the socket in the car to take my own Satnav was not working, this has happened to me before, is this a ploy to make you buy their own ? I eventually left the airport 2 1/2 hours after landing which meant further dely getting around Rome because of timing and arrived at my accomodation 4 hours late. What a marvelous start to my holiday!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 6
" as abve "
" I picked up the car at Ancona airport & drove it to Insbruck.There i added another driver.The next day he noticed there was alight on the dash board indicating no brake fluid.I tried ringing Budget but arter about 15 mins of waiting in a queue and getting cut off we set off to buy some fluid and fill it up ourselves and also the radiator water which was also empty. We were about to drive the moutain passes to treviso so fixing the brakes was quite important! I was part of a large cycling group while the added driver supplied back up in the hire car carrying spares etc.While i was cycling he got a puncture and had to fit the emergency spare.He tried phoning budget but again no response.He took the car to get the puncture repaired but was told the wall of the tire was damaged.They offered him a used tire as replacement which he accepted.next day i returned the car to Ancona. Instead of getting an apology for being supplied with an obviously unchecked and dangerous car and maybe a discount,i get a bill of nearly £300 for the fitting of a new tire which i thought i was insured for. I don't mind paying the correct price for the tire but feel as if i have been ripped off. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 1
" AutoEurope absolutely excellent , Budget - Overall good service just a bit frustrating at the arrival counter. Probaly Budget business processes could be streamlined /enhanced "
" Very slow opeator at the arrival counter to collect the car but just about acceptable. He seemed to have to retype every detail from the voucher, perhaps straight through processing could be used based on the data gathered from the on-line booking. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to use website "
" Helpful staff and a great car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Budget car hire was much cheaper at Bari airport then the competitors. "
" Quite a lengthy wait in a queue at Bari airport to collect car. Then spent a good 5 mins trying to sell us extra insurance which we didn't want. Poor directions to where the car was located. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" I would definitely recommend them. "
" We found Frank and the staff at Perugia airport extremely helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" ok "
" The experience of collecting the car was the worst. We had to queue for over an hour and this is not acceptable especially when you have a family. If I am booking online, you have all the details and it should just be a matter of signing the form and getting the keys. I would also have liked some basic instructions on the car "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" Don't understand the relationship between Budget and Auto Europe. "
" (1) It took along time to pick up the vehicle which was very tiresome following a late arrival. (2) I had booked a small car but was given a huge estate vehicle - most unsuitable for narrow Italian coast and village roads. (3) It was not made clear how much extra was being charged for a vehicle that we didn't really want. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" Auto Europe were very helpful when I contacted them about the mirror problem and assured me it would be covered under the insurance I had taken out . "
" No one came to inspect the car prior to collecting , so had to take numerous photos indicating scratches etc . Also document showed drivers door mirror was damaged , and in fact after a couple of closures the mirror cover came off . Couldn't get through to anyone so had to tape it up and explain in return if the car at the end of holiday . Not impressed . "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 4
" I was very happy with the level of service I received "
" Good experience. Friendly, efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" I would book through AutoEurope again. There was a lot of information, follow up and advice, which was much appreciated. It all went so smoothly, but I felt that, if anything had gone wrong, it would have been sorted out. I highly recommend this company. "
" This was the most painless car rental I have ever had in Europe! The staff at the Avis desk (in the airport) were friendly, there wasn't a long queue, and they spoke really good English. The car was in great condition and was very comfortable to drive. Very happy with the service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Al good drop off was very fast! "
" Budget, is a budget company so staff is limited but the experience was good. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent "
" Service at the counter at Naples airport was slow and quite rude. "
Value for Money: 9 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Auto Europe should make customers aware off hidden charges and taxes. "
" I was charged for various taxes, ie airport tax, plus vat. I was not told of any of this by Auto Europe or Budget. I paid €15.75 euros a day for extra cover, when i got my bill Budget had put vat on top of this, i was not told of this. The pick up staff were very polite, the drop off staff were very abrupt and infriendly! "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 5
" Easy to use website that allows you to choose the right car for your needs. "
" Friendly staff, good service and an excellent car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The website was user friendly and I was able to manage the booking with ease and speed. "
" I found the reception staff at Verona Airport excellent. The turnover time for collection and return was efficient and speedy. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" no problem abot autoeurope but the Budget is not like worldwide Budget this is a scam Budget ,be careful "
" Budget staff was cheating by not showing the client the rental agreement.They tell that they will "email" the English rental agreement but make you sign some staff on a ipad screen which is in Italian .And you think it is deposit etc but actually they are selling the client extra protections ,fuel,upgrade etc. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Quick and easy "
" Really god service at the desk in collection and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" A "
" A "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Booking online is always great "
" Wasn't happy as was charged for snow chains even though I questioned it and then notice on my return home that it states snow chains included. Waiting for my card statement to show that the amount was taken as tried to report it online but statement required. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" you should do much better and make sure that your suppliers honor the contract at all time "
" The car I had booked (or a similar one) was not available and I was give a very cumbersome and uncomfortable VAN as replacement. I was so upset that only my wife prevented me from dropping the key at the counter, wasting the money and go directly to Sixt to get a decent car. never again, trust me... "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 3
" as above just careless and lazy car was ok though "
" There was confusion about where the keys were. The counter staff said they were with the man in the car park, but they weren't. Had to wait for 15 minutes while someone found them. The windscreen washer had no water in it at pick-up. Car wasn't cleaned and previous customer documents found in glove compartment. All a bit annoying tbh. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Very easy process to book a hire car "
" Dealt with very quickly when picking up car, also the car I was given was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall satisfied with the booking "
" Snow chains weren't provided even thought it was included in the rental agreement. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Its good...but i still wait "
" Hi..i still wait for my Money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I was hesitant about renting a car from the airport, but the experience was easy and I'm really glad we got a good deal with Budget. "
" It was easy, quick, simple, straightforward, and we received a free upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy and practical, booked another car already "
" I did not receive the type of car I was expecting and it was advertised "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe always good. Rome Fiumicino car hire always a challenge ! "
" Yet again i booked a fiesta sized vehicle and get a smaller smart 4 ..... Budget claim its the same size but its not - the Smart 4 is like a Ka or less. Again i was given a clean no damage form but the car had a multiple damage. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 4
" Avoid Budget/Avis in Catania Airport "
" Our bad experience was with Budget in Catania Airport. We had our voucher from AutoEurope, with a basic insurance, but they demanded us to buy a full comprehensive insurance which costed us more than twice the price of what we had already paid. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Car was clean and a joy to drive. "
" Very efficient and pleasant staff. Would definitely use again and recommend to friends. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The experience of hiring a car at Ciampino airport is really poor. "
" I returned the car at 11:40am on the specified day. Yet I was still charged for an extra day, despite being told I could drop the car off before 12pm. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" We will continue to use you ! "
" Excellent value Courteous staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" More scratches than those marked initially, even wide ones. Counter clerk not cheerful nor smiling. Signal problem to POS made me stay longer. Seems they don't like driving licence and credit card if issued in two different countries. "
" Clerk at the counter couldn't be more frowning, total opposite of cheerful. I've got Italian licence and British credit card so they were making a fuss about that which is absolutely ridiculous. Car was fine but had extra damages to fuselage which needed to be marked. In Bergamo airport I'm experiencing this issue more and more. Always check your car!!!!! "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 6
" Very disappointing experience at Malpensa. The Budget counter was closed so I queued at AutoEuropA for c. 45 min. only to then be informed that I booked with AutoEuropE (note that even the logo inbetween Auto and Europe/a is the same!). As Budget still wasn't open, I asked staff at Europcar to guide me. They then informed me that Avis and Budget belong together. How was I supposed to know this? And why do you send an email stating to pick up the car at Budget, not Avis? So unless Budget (or AutoEuroe, or even Avis) can give me back the 45 min. I lost, I'm afraid I can't recommend, let alone use, your service again. "
" Very disappointing experience at Malpensa. The Budget counter was closed so I queued at AutoEuropA for c. 45 min. only to then be informed that I booked with AutoEuropE (note that even the logo inbetween Auto and Europe/a is the same!). As Budget still wasn't open, I asked staff at Europcar to guide me. They then informed me that Avis and Budget belong together. How was I supposed to know this? And why do you send an email stating to pick up the car at Budget, not Avis? So unless Budget (or AutoEuroe, or even Avis) can give me back the 45 min. I lost, I'm afraid I can't recommend, let alone use again, your service. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Always look at Autoeurope first for excess protected car hire. "
" Very Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Relaxed service car was basic but in good condition with no problems. It had a built in satnav that was a welcome bonus. "
" Easy "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" With Autoeurope I always had good customer service. But I advice BADGET TO TRAIN THEIR EMPLOYEES BETTER. "
" I had the car just for 4 days. On pick up at 23:00 a lady working at pick up desk told me that I had only one person (myself) named as a driver but in reality my wife was named as additional driver when I have booked the car trough Autoeurope at the beginning of November. When I've been asked to show her the voucher I was unable to find the little note that was stating that another person could have been named as a second driver at no extra cost!! So not to cause any inconvenient to other people in the queue I've decided that I would be the only driver. The next day calmly I've looked the voucher and find the part where it was stating that I could have an extra driver at not extra cost! I then unfortunately I sprained my left ankle and in pain I've tried to contact BUDGET to explain that I was unable to drive the car and actually the extra driver would have been necessary because my incident, but after several attempts during the day of Saturday no one answered the phone. So basically I've been left on my own and no support at all from Budget!!!! Very bad experience!!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" As above there was an unacceptable wait to collect the car "
" Car collection was very slow, we waited at least 45 minutes for the car park which we had been told would take 10 minutes. This was very disappointing after a flight. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I would like a refund and will be pursuing this or I will not use Auto Europe again having been a customer for nearly 5 years and my extended family using regularly will not either. The customer service was appalling and the voucher did not work. I will be reviewing on multiple sites if a refund is not received. "
" Budget had to rent me the car directly because Auto Europe provided a broken discount code. Then when I called Auto Europe for assistance they did not help and said it was for me to sort out because it was an hour past the rental window. I had been waiting at the desk for over an hour. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good service and car was ready to go when I arrived "
" Good service and car was ready to go when I arrived "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We had to pay for a one way drop off charge that was more than the car rental for the week , although the plane divert was not our fault , we're also charged extra car tax and airport charges .... why ? The original quoted price is nothing like the final cost ... very deceiving! "
" We were diverted to Ancona , and whilst the staff assisted us in changing our car rental , they were not helpful and tried to sell us every possible extra. Including changing the fuel charges and insurance. "
Value for Money: 9 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Very helpful and efficient. I have confidence that they will be able to resolve my dispute with Budget. "
" My main problem was that I took out extended roadside assistance (I was told it would cost €4/day but that was without tax and other additions which eventually brought it to €5.83). When I had a problem I was unable to get ANY response from the phone number I was given other than a prerecorded message. I am now in dispute with you over refunding what I paid for this extra service which proved to be non-existing. Check in was OK apart from being mislead over cost of additional insurance. The pick-up and Drop-off guys were great. When I took up my complaint above with the Check-in desk I got no explanation except that some phone line was down and a blank refusal to refund me. The figure in dispute is just under €70. The car was good, except that it did not have airconditioning which was on the AutoEurope booking. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 10
" Overall very good "
" All very efficient. Luciano at return very good "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Simple, efficient, good value. "
" Rental was excellent except for return where they tried to charge us for the second driver which was offered free with this rental. All sorted out with the counter staff but there were a few moments of 'discussion' which would have been avoided if they had been properly aware of the promotion. Wonder how many just pay??? "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 9
" I wrote complaint about our problem, but did not recieved nothing but an automatic replay. I want my money back. "
" at the counter, they refused to take our cards even if our rental was already paid! We tried multiple cards, but at the end we had to find another rental! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Great "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Disapponting. Budget staff not helpful and snooty re booking through autoeurope, not direct. Got second class service. "
" Waited almost two hours to have car allocated. Not enough staff. Unfriendly. No free extra driver as per deal - 'not booked direct - agency etc'. Booked Fiat 500, got skoda. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Having paid for the car in advance I still can see no reason why the car booked was given to another person even if my flight was delayed "
" My flight arrived three hours late by which time the estate car i had booked had been rented out to someone else! Initially they wanted to offer me a smaller car or a larger one at an additional expense to myself! After a great deal of hassle and asking to speak to the manager the y proposed a free upgrade which wassail not as large as the vehicle Id paid for in advance. On returning the car having cleaned it that morning and refuelled it five minutes from the airport the very helpful staff member said it was in great conditioned asked me to sign on her tablet and send I would shortly receive an email stating everything was good with the car three days later I've still not received an email! "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 10
" Collection a little slow. The car had some minor dents in it on collection, which gave minor concern that it may be a cause of disagreement on return, but it was not. "
" Collection a little slow. The car had some minor dents in it on collection, which gave minor concern that it may be a cause of disagreement on return, but it was not. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Great experience "
" So easy to deal with, from prompt service at counter, to drop off procedure and sign off. Would recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great value "
" Counter staff were slow due to card machines not functioning properly. Otherwise excellent experience. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" very satisfied "
" very good and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Generally very efficient and helpful except for hard sell "
" I just wish hard selling to upgrade is toned down!! Very very irritating when you have listened and decided against the option "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Very Good "
" All very good on service level pick up and drop off. The car had several areas of damage and could have been cleaner on the inside especially given that it had only done 16000 miles! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" I might be better inclined if Autoeurope decides to help on this matter! "
" It would have all been good except that when we came back we realised we had been charged an extra €1200 for a comprehensive insurance we were not offered and we did not ask for!!! When you pick up your car they use a tablet to create your document and turn it around for you to sign - you do not see what you are signing! I know customers should ask, but when the queue is long and you want to get away you trust them - especially as we had prepaid! The insurance cover was added without any mention and we were not alerted to the fact that there was an extra charge! They don't give you your rent contract - they email it to you - all very easy - except you find it when you come back at the end of your holiday and it's too late to do anything about it! And when I called them to say we had never asked for such cover, they refused to refund the charge on the basis that we had signed the contract! I find it hard to believe that this was just a mistake! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 6
" good "
" I booked thru website why not offer same or better deals direct? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Whilst it was Budget, the branding throughout from our 'middle man' was Auto Europe. Naturally we queued for 40 mins at Auto Europa (same logo) only to be told our supplier was actually Budget. Confusing, unclear and a waste of time. "
" Whilst it was Budget, the branding throughout was Auto Europe. Naturally we queued for 40 mins at Auto Europa (same logo) only to be told our supplier was actually Budget. Confusing, unclear and a waste of time. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" We are very disappointed with our experience due to the misleading way additional insurance was added to our agreement. If we had at least been offered the product (rather than assumed we wanted it as it was already on our agreement at the counter), or if the agent was honest when I asked if there were additional charges/do I have to pay anything extra, we would not feel so aggrieved or conned. We are disappointed with Budget and Autoeurope for what can only be construed as the intentional withholding of information to sell a costly product. We will not recommend your services. "
" We were duplicitously charged additional insurance cover that was never explicitly offered, despite repeatedly asking if there were/would be additional charges to our prepaid amount. The addt'l coverage was already part of the car hire agreement that the counter agent showed us and was never clearly stated as optional nor in addition to our prepaid cost. We were unscrupulously sold insurance we neither wanted nor knowingly agreed to. We have lodged a complaint to request a refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Quick and easy "
" No issues however the member of staff tried to sell me additional insurance cover for 16 euros per day plus tax? I had already paid for the additional cover when I booked online. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No problems with accepting the voucher at Budget. Be sure to research the rental company you use. The Auto Europe rating was completely different from independent review sites. "
" Car had many scrapes, bits of trim missing inside, rear wiper hanging off. Long wait at reception to pick up car. Staff very friendly. Return access difficult to negotiate; must be a nightmare in the dark! Be sure to pre-purchase insurance to cover excesses. Not needed in my case but driving in Sicily is a nightmare. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Very pleasant customer service and a reasonable price "
" Fast and efficient service at checkout on return and rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I booked Mercedes "or similar " . On arrival Naples was offered a Fiat. Don't quite get the similarity. So upgraded to a Mercedes at a cost of (what I understood to be) 100 euros extra. On return of the vehicle I was charged 214 euros, this being in addition to the £147.47 paid on booking. "
" I booked Mercedes "or similar " . On arrival Naples was offered a Fiat. Don't quite get the similarity. So upgraded to a Mercedes at a cost of (what I understood to be) 100 euros extra. On return of the vehicle I was charged 214 euros, this being in addition to the £147.47 paid on booking. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 8
" See above comments the car was terrible Your customer care team should contact me please "
" The car was not cleaned very well.. ALL panels were dented or scratched! Its the worse car condition ive ever had.. i can provide you many pictures Staff said dont worry its ok! 75000 klo on clock is too high Not good or safe im wondering! "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Booking on line was easy and quick and price was great. "
" It would be useful if you could add in your information that the car hire offices in Malpensa Terminal 2 are now located in the rail station. On arrival despite being a busy Saturday morning there was only 1 person dealing with the customers and having 3 persons in front of me it took more than 20 minutes before I was given the car. The car I was given was badly scratched on the outside and very dirty inside, I spoke to the Budget representative at the car park that gave me another car, upgrading me to the next category. This car was also badly scratched and when I got inside was also very dirty but at that point having already lost a lot of time I decided to keep the car as it was. Looking at the number of cars in the car park they were not short of them so it was even more disappointing to be given such a dirty car. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 3
" Easy booking and budget efficient and well located for Pisa and exit to autosrada. "
" Counter staff efficient but tried hard sell on zero excess - auto europe excess insurance not good enough. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" I was very satisfied with the service "
" A very easy good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" This is not a true and accurate price for the car. I was charged extra. Extremely dissatisfied. "
" I am very dissatisfied with the service. The company took a deposit as security and have not refunded the full amount. I will be taking this up with yourselves to investigate this matter further. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" As mentioned above, it was not an easy rental. Am disappointed by service, quality of vehicle and hidden costs/confusing language of insurance. Have rented with other companies in the past that I am happier with and will most likely just continue to rent from them in future when travelleing. "
" First, when I went to my alotted space, it was a similar car model/make and similar but not the same license plate. I thought perhaps the desk staff made a mistake because he didn't seem to know what car to give me. Was informed when leaving that this wasn't the right car. Had to then unpack it and go back to rental desk. They confirmed that it was a different car but could not locate the car that I had rented and been allocated. I agreed to take a different car. This car had not been cleaned - there was cofffee rings in the cup holders, smudges on inside windows and on the windscreen mirror. Outside was equally dirty/dusty. I chose not to raise it with them at the time because I had already been delayed over an hour trying to get a car in the first place and wanted to get on the road and to my destination before dark. In addition, your insurance is not obvous about what you are purchasing and to be honest, a bit misleading in terms of the over-all cost of the rental. This is not the first time that I've rented from Budget and my husband also had problems with your company on previous rentals. It isn't likely that we will rent from Budget again after this last experience. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 1
" Not possible to get an accurate list for so called similar cars. Never get the advertised car. I am not sure the insurance will reimburse all the fees charged for a minor scratch. This sould be on the renter not the client. It feels like extaurtion. "
" The list of similar car was not available. We never get the car advertised. The car was badly damaged and the steering wheel was lose. On returning the car I was charged 273 euro for a tiny scratch. This was on a vehicle covered with bumps dents and scratches. It really out you off renting a car. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 3
" See above "
" All worked very smoothly thank you! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" It was, as it usually is, fine. We would be highly unlikely to choose to use Budget again - even if it is cheaper and has the offer of a free 2nd driver (which was not raised when we collected he car) "
" The vehicle we were given was firstly, an unrequested or appreciated upgrade of size, it had hub caps or non alloy wheels on one side and not on the other (so silver on one side and black on the other) this was marked on the paperwork - however (and this was the most disappointing) was that there were 2 large scratches - one which (looked like it had been keyed) went across the whole of the front passenger door and 6 inches onto the back passenger door - which were not noted on the paperwork. I think you know what my fear would have been had we not inspected the car closely and insisted on having the paperwork amended. Collection and drop off was klunky compared to others we have used at Ancona "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 3
" Should have never used this service based on needing to arrive within 1 hour of designated pick up time. In hindsight, it seems a totally unacceptable condition. Ended up paying twice as much for car hire. Won't use this service again. "
" After the car I booked via Auto-Europe was no longer available, they appeared to do their best to get me an equivalent within a few minutes. Suggested I book direct with them next time to avoid the 1 hour issue mentioned below. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe are the best Just a shame that some of their renters let them down "
" Very poor They charged me over 260£ for a rental I have already pre paid?? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Have sent major complaint. Awaiting reply. Unprofessional Mis sold and total lack of customer care "
" Worst experience in my life Still waiting for complaints reply "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 8
" Insurances are unclear. "
" The counter staff were slow, unfriendly, unhelpful and didnt communicate clearly. The car was not as clean as other hire companies that I have used. Very poor "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 3
" Straight forward and competitive prices "
" Quick efficient and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to use. It was recommended to us and we also would recommend it. "
" We were bullied into having different car at more than 3 times the original cost. It was a very unpleasant experience. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above! "
" Hidden charges caused my original quote to triple on returning the car. I am appalled! My sister in law booked with Hertz and they were far cheaper and more efficient. I will definitely be using them in future! I'm am a VERY unsatisfied customer! "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 8
" great price. "
" The car was not cleaned, and so it was hard to tell if the marks on the exterior were scratches or dirt. The man told me they were dirt and didn't want to mark them on the sheet. I took a photo anyway. When it came to drop off, they said that they were scratches. It was OK because I had the photo, but it wasted my time. Also, the car did not have any wiper fluid, and this was dangerous when I was driving into the sun and could not see. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 3
" As above. Felt we had paid extra for nothing. It should be made clear when booking that paying for extra insurance doesn't actually give you any additional benefit. "
" We booked via an agent and paid for the extra insurance only to find that we were not insured via budget and therefore would have to pay €4000 euros in the event of an accident. When I questioned why I had paid for the extra cover, the woman at the counter just kept repeating 'you haven't paid for our extra insurance so you are not covered' "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good service. "
" I always find Budget to be the most reliable car hire company. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent service "
" Great service was late for pickup due to my fault. Accommodated and service was great. Quick drop off as well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Website was fine and easy to book and cancel. "
" We were warned about scams from many car hire companies in this area and took as many precautions as we could, but they still scammed us. If we hadn't taken precautions such as photographing the car thoroughly at pick-up and insisting they document all faults properly, we would have been scammed a lot worse. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 6
" Bit nervous about booking with Budget after reading some dodgy reviews but the experience in Sicily was first class. Straight forward pick up from Palermo city and offered choice of car. Car was pretty much brand new and the drop off was extremely fast - no more than 5 minutes "
" Bit nervous about booking with Budget after reading some dodgy reviews but the experience in Sicily was first class. Straight forward pick up from Palermo city and offered choice of car. Car was pretty much brand new and the drop off at Palermo airport was extremely fast - no more than 5 minutes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" probably just poor staff at bari airport who couldnt care less "
" staff were unhelpful as the car wasnt ready to collect when we arrived "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" Excellent. "
" Very good all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" xxx "
" Easy to use online and what I paid for was what I got "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" Friendly staff, they solved the issue with budget as they explain to the people there that they violate the terms of the contract and i think this is why the "just found" a car for me. Definetly will book again with autoeurope but i will not choose budget again in my life. "
" Tried to rip me off , as they did not have the car that i booked available, they offer me one that was 2 inferior classes. After 1 and a half hours of begging and calls to autoeurope they "just found" a available car. It was dirty and i had to put adblue as it was empty. Still waiting for refund for the adblue and washing money as they said to bring the recipt and they will refund... "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Auto-Europe provided the service that found me what I think was a good deal and an appropriate car. "
" Quick pick-up helped by an efficient and friendly Budget representative at Brindisi airport. Similarly on returning the car, the representative did his work quickly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe where very helpful and efficeient with my booking and when I made an enquiry, excellent service. "
" The counter staff at Avis/Budget in Palermo Airport were very pushy on trying to sell the extra insurance cover of Euro23.00 per day?!?! when I declined the gentleman became very offhand & curt. No clear explanation of where the vehicle was positioned in the parking bays, a simple hand drawn map wouls have helped. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Also had to wait a long time in que at pisa airport due to lack of urgency of staff. "
" Ordered a four door and was given a small two door. Was also pressurised and forced to agree to a higher insurance that i thought i had already ordered when making the booking. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Easy to book, no hidden costs "
" Excellent service from start to finish, quality of car was great, nearly new "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The booking process was efficient with clear information. "
" Airport car hire is nearly always painful but our experience with Budget beat it all. We were subjected to an exceedingly hard sell to encourage us to take our additional insurance even while we had already purchased very comprehensive insurance in advance. The staff just did not take no for an answer. And the insurance they tried to sell us dropped from over 50 euro per day to 30 to 20ish - all for apparently the same package. It took over 30 minutes to convince them No meant No. This was not an isolated incident, customers at the adjacent desk were subjected to a similar hard sell. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Having thought I had got a good deal on the car the lack of accountability for what I had booked was irrelevant from the budget side of things. I may as well as just booked directly with a hire firm "
" Having thought I had paid in full via auto europe I was subsequently advised I had not and had to pay a further 174 euro for the car hire. So I felt conned by the whole experience and it brought a bitter end to my holiday. All the guy kept referring to is my contract with budget that I had signed and I had a good deal in his opinion. All that auto europe were acted as a broker "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" Good service, will definitely use again "
" One of the better experiences I have had with car hire companies in Pisa "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" very efficient booking system "
" Having booked a medium sized manual car for just 4 people, we were provided with a large Ford people carrier capable of taking 7 or 8. It was not suitable for parking in congested towns or many car parks. The alternative offered was an automatic which I didn't want as I'm not used to them. The car itself was fine but not what I had requested. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" I was offered an upgrade but I had to pay extra, when I, in fact, I thought they didn't have the car I booked. That's up-selling, not an upgrade. "
" Long wait at the airport to get the car - quite a lot of staff behind the counter but only three serving customers when there were long queues. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy "
" Very easy on collection. Friendly staff excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very efficient staff, helpful and knowledgable. All good. "
" Swift service, clean car. Everything went according to plan. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See 3 above. Nothing further to add. "
" Budget first tried to palm me off with a smaller car than the one booked and then spent the best part of half an hour searching for a car that matched the booking. In between times I was, of course, gently pressed to take out further insurances. I declined as I have an annual policy to cover such things. The diesel vehicle came with 48200 km on the clock and 10 listed scratches, bumps and minor dents to which I insisted on adding 3 more. I photographed the vehicle from all angles too! After a couple of days the front brakes started to sound a bit scratchy but, since they worked perfectly well, we didn't go through the hassle of trying to change the car. Return was easy and efficient. Overall, not very impressed! "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 4
" it's a minefield this car rental lark. It needs regulating. "
" Friendly enough reception at the counter. However, I felt I was being hoodwinked into a fuel deal I did not want. I had booked full to full, as always. The counter person tried to suggest that a better deal could be had by just bringing back at any capacity on the tank. I brought back full, having filled at a gas station just 8 kms from the airport. The meter on the fuel had dropped back on 'mark'. I was told I would have to pay. I said don't rip me off, but I am certain they will! "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 6
" Overall satisfactory "
" The pick up process was rather slow "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
" As above "
" My car had a faulty clutch and failed when I reached destination. Was in phone over 2 hours to arrange a replacement and had to get a taxi back to rental office 1hr drive each way. Totally unhelpful and wasted best part of day with phone calls , waiting for breakdown recovery and driving back and forth "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Booked car was not given instead he gave car with lots of body marks without any report, I had to chace ground staff to incpect and give me report on both ways "
" Ok "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Need to look at the car rental companys they are using or recommend, to make sure they have enough staff and clean cars for there customers. "
" Had to wait 1 hour and 45 mins before i got served at the budget desk, due to what i could see was under staff. To have this comfirm when i complain. Also car was very dirty and marks over it that was not on the paper work. So lots more time "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 2
" Have used Auto Europe several times and keep coming back . "
" Airport counter staff tried hard to sell extra insurance at €18 a day despite pointing out excess insurance cover was already provided by Auto Europe. Even tried to point out that it was insufficient cover and was I happy to pay for the whole cost of the car if it was seriously damaged! Otherwise car and service was fine. We ensured that the small marks on the car were recorded on camera and by an Agent before leaving the pick up area. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" At the moment it is not a good experience (see above). As it stands I do not know where the mistake lies but I know I am out of pocket as a result. "
" I am currently trying to recover charges made to my credit card by Budget as they invoiced me for airport surcharge and road tax which you stated were included in the price paid to you. At the moment I am not very pleased with this transaction and if you can arrange for a refund I would appreciate it. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 8
" Very easy and efficient I just feel you should regulate how the companies advertise and standardize it so your costumers get comparison prices on the TRUE cost to hire "
" The car and service and convenience were excellent but I felt the 'Free extra driver' was misleading as it turned out to be 'Fee extra driver' when I got there so that was an extra 10 euros a day and then a £5635 EXCESS is outrageous.. Then you are pressured into paying another 20 euros a day to cover it on top very very misleading. I don't feel this was good value as other operators were slightly more upfront but not hidden cost in the small print on that basis I would not reccomend "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The car we rented did not include a user's manual and there seemed to be no garage close enough to (or in) Palermo airport for us to feel confident about passing the 'return with full tank' requirement (we did, but wasted time and fuel looking for such a garage). "
" The lady at the counter wanted to sell us insurance for eventualities we already had covered under the excess reimbursement scheme and didn't speak enough English for us to have a useful discussion about that. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The counter staff on arrival were clearly very busy and lets just say not very happy in their demeanour and effectively dismissed the £204 contract l had with Budget in the UK. The credit on the final bill for this contract was from memory £160. No explanation given for that. An appalling experience! "
" We started with a hire cost of £204 which we believed covered everything including the insurance excess however once we got to the counter in Palermo which took 1.5 hours of queueing we were advised to take out further insurance etc which added nearly £400. Why all of this could not be advised upfront gives rise to suspicions about the organisation. I was told that the contract l had to hire the car was not the same as the company in Palermo hence the insurance and other additional costs. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" A good website enabling you to identify costs of insurance options clearly. "
" Having queued at the desk with the budget sign, I was then told that I had to go to the next desk with the Avis sign - a lot of wasted time and very frustrating, as the staff appeared to deal with Budget, Avis and Maggiore. The carpark was dark, the car was dirty and the staff would not come out to assist in inspecting the car, which had damage that was not on their records. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Good search engine for car hire which provided a very reasonably priced car "
" Straight forward efficient hire service with good counter staff "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Your website is very easy to use "
" The lady behind the desk was very nice but before being served we had to wait 2 hours in a happ haszard que.when we eventually got the car it was scratched badly and the rear brake light was cracked and had a hole in the casing when i went back to the desk i was told did the light turn on but u told them that i wanted a nother car but was told it would be another 2 hour wait ,amazing one was found straight away ans the second car was better but i was treated with distain and dismissed like a moany customer never again with budget when they were by themselves they were excellent nor now "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 4
" Awful. "
" Counter Staff were very inefficient and unprofessional to the point on being rude. The booking was due to start 11.30am, we had to wait 1.5hrs at the airport until 13.00 for a car to be allocated. The car was significantly damaged externally and the back seats were soaking wet. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything was quick and smooth and friendly "
" Very quick and friendly and clear "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The fuel tank was not full when I collected the car. I will check it is before I set off, should I hire a car from Budget again. "
" The counter staff were preoccupied with a telephone call when I arrived to collect the car. As a result the pick up took longer than it should have done. When I was given the car I would've appreciated someone checking that I knew where the crucial switches were located. I was left to my own devices. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Great service "
" Very proffesional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Booking with Auto Europe is simple and quick, collecting the car from Budget is not!! "
" Our car had been booked from 12 noon. We started by queuing around 45 minutes at the desk to start the process. After this we were told our car was just being cleaned and it would be with us shortly. After 50 minutes standing in a hot car-park the car finally arrived. The total collection process took at least an hour and a half which to me is unacceptable. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Drop off was superb. Trouble free. The best part of the hire. "
" Had to search for the car. Told it was white and petrol. Turned out to be black and diesel. Had to wait an hour for it to be cleaned. Air con initially didn't work. Made 22 phone calls to try and get it fixed. We had to phone the garage and mechanic, your staff were too busy. Wrong telephone number to contact given on more than one occasion. Dents and scratches on car not listed but I took photos to prove they were there before I used it. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Car was not cleaned and contained a few dents from previous hires and did not contain a full tank of fuel. The dents and fuel were indicated on the hire confirmation but still not happy as trying to return a car with a less than a max fuel tank is difficult to do and you tend to overfill to avoid Budget filling at inflated prices. Overall the car was fine but the experience could have been better. "
" Car was not cleaned and contained a few dents from previous hires and did not contain a full tank of fuel. The dents and fuel were indicated on the hire confirmation but still not happy as trying to return a car with a less than a max fuel tank is difficult to do and you tend to overfill to avoid Budget filling at inflated prices. Overall the car was fine but the experience could have been better. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" There is no mention of the airport tax which is 17.1%, this was applied to the child seat that we hired. I think the excesses and some of the liabilities are still confusing, not what you need when you are on holiday. "
" Very little communication is given when dropping off, you don't get a receipt, I had to go back to the desk to get assurances. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
" Very happy with budget. "
" Very happy with budget "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I will never use your company again "
" Competly misled at the counter, trying to make me pay for items I'd already paid for. Very bad customer experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" I can't recommend AE as I don't really have much to compare it too, but for me it was expensive and too many scare tactics at the desk to get you to buy more insurance. It wasn't a good start to the holiday. I shall use my own car in future. "
" Too much pressure to take out additional insurance. We were under the impression we'd taken out full CDW when booked/paid in the UK, but when we arrived in Pisa we were told not. In all £660 for a Lancia Epsilon!!! Car was clean outside and hoovered inside, but was very dusty inside with old parking tickets on the dash. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 4
" Unfortunately, we had a problem with the car on our final afternoon (engine overheating + alarm sounded), which meant we had to stop the car and call for help. It took a long time to get through to the breakdown assistance service who then said they would send a tow truck within 45 minutes (at 12:29 approximately) which would then tow the car away. We then received a call from the towing company who said they would arrive in an hour (in fact it was about an hour and 15 minutes later). When the towing company guy arrived he said he did not know what he had to do. I again called the assistance service [again on an international no.] who explained to the guy what he had to do in Italian. I confirmed with the Europe Assistance guy what he had said to the towing company guy. However, the towing guy decided that the car was OK to drive – despite his admission that he was not a mechanic – and he attempted to drive off. I had to physically stand behind his truck while he was trying to reverse and blowing his horn while phoning back to Europe Assistance to confirm that they had said he had to tow away the car. When I finally got through, Europe Assistance again confirmed that they had told the guy to tow away the car. This delay meant that it was over three hours since we had first stopped with the problem. My issue is that: 1) The towing company should have been instructed about what they needed to do before they arrived 2) The towing guy (he said his name was Tio? and would not give his last name) behaved obnoxiously and did not do what he had been instructed to do from the guy at Europe Assistance 3) The towing guy had no knowledge to decide that the car was safe to drive, and would have placed us in a very dangerous situation –drivers in Sicily seem to have scant respect for safety distances between cars, meaning that if we need to stop in an emergency it would have been very dangerous! We had been driving the car for nine days and the problem with overheating was not normal. We had only driven a matter of a few kilometres that day and the engine was very hot – i.e. the bonnet was too hot to open. We left the car to cool down for over an hour and it had cooled down a little; however, the first time we accelerated, an alarm sounded and we stopped the vehicle at the earliest opportunity and called for help. When the towing guy inspected the car it has been stopped with the bonnet up for almost two hours meaning that the engine had cooled down. "
" I had taken out excess insurance via the website and was unaware that this was not provided by Budget; consequently, at the front desk in the airport the checking-in lady gave me a really hard time as I had not taken out the full-insurance package with Budget (i.e. I would have to queue to obtain a vehicle, I would have to return the vehicle one hour before the intended time for inspection, etc.). A very nice 'return agent' got me to fill in a complaint form about the counter-staff lady when I asked if the aforementioned return times were true. Also, having to wait about an hour in departures before being attended to was also annoying. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 8
" It was a disaster! We had to e mail Budget Italy 2 days after pick up to get clarification on returning the vehicle empty to which they did not reply. My wife phoned Budget Airport desk and they said it was correct as the my agreement covered full fuel when hired. But this now seems to be an addition? Auto europe have responded to my e mail complaints but fail to say why Budget don't recognise their voucher and why the end cost of rental through them rather than Budget direct has cost me double the advertised rate. I will be contacting Buget HQ to find out what they have to say. I now find that they have a lousy reputation from TRIP ADVISOR and I will be giving them my experience of them and Auto Europe. "
" Their airport desk personel did not recognise any insurance cover already paid for through Auto Europe on presentation of your voucher. Having paid £35 approx to Auto Europe I was reluctant to pay Budget for more insurance. The desk representative was "forcefully persuasive" that I needed cover against damage and theft. I have complained because of the non recognition of the cover auto europe provide which made any discussion of further insurance impossible. I have received Budgets invoice 109056807902937 against a rental agreement E234914260 which shows that I have paid euro 153.75 for collision damage waver E17 for windscreen protection. What exactly did Auto Europe insurance provide? We have also paid Euro 60.12 for refuelling charge (we returned the car 1/4 full as we were told to retun it empty ... a near impossibilty) and an airport surcharge of Euro 43.37 and a Euro 20 Road fund licence charge. Non of these were identified on the booking site which is totally misleading and makes it impssible to know the REAL COST of hiring from Budget. In my case Euro 378 for 8 days for a compact car. If I had taken your Auto Europe advice and refused to pay anything further to Budget my cost would have been £149.25. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Please see above 5 items "
" 1 - On arriving at the Budget desk to complete the documentation and receive the keys for the car i joined a queue of two other people. Despite there being 5 budget people sat behind the counter only two were undertaking the process of releasing cars. We were kept waiting for over half an hour before one of the three other counter staff served us. 2 - I have the impression that the hire car has been stored somewhere as there were ants in the passenger front seat well area and around the door seals 3 - We were unfortunate to be involved in a minor accident and when it came to complete the formal documentation they were only provided in Italian with no English translation. 4 - The insurance details provided with the car stated that the period of insurance was between two dates in 2017. This suggested that the documentation provided with the car was out of date and not relevant to the period of hire. Had the Italian police been involved with the accident then this could have left me in a very awkward position. 5 - Having returned to the UK i have yesterday received correspondence from Budget where they are holding me responsible for costs that lay between Budget and Auto Europe. The costs relate to hire charges for which i have no liability to Budget having paid auto Europe in full. I have notified my credit card company of this fraudulant matter and will be disputing the costs that Budget seek to recover from me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
" I have been denied any refund towards a booking which I was unable to complete due to an expired credit card even though I presented Budget with my wife's CC, therefore I have paid full price to rent a car for 10 days despite not ever stepping foot inside it and having to book another car through an alternative provider. "
" Having queued in line for Budget to get through 10 people ahead of me, taking 2.5hrs at the collection desk I was left extremely frustrated that My credit card had expired and budget would not allow my Wife to use her card on the same booking, nor a debit. We were also not allowed to use thier phone to contact Auto Europe to discuss how we could overcome this. Instead Budget wanted to make a new booking for 7 times the price of the original and denied us any option to refund the existing booking. For our first experience of Sicily on our honeymoon, this couldnt have started any worse. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" No problems with efficient booking process. "
" We hired a car from Rome Airport. When we arrived at the designated parking bay, the car was not present. We were then allocated a car by the drop off people, that had just been returned. It was a Fiat 500L. I had paid extra for a Fiat 500X. Car was OK, but not a good start to the holiday "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Good upgraded car "
" Best hire car yet "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" See answers to 3 above "
" At the airport it transpired that whilst i had protected the excess it would mean i would have to pay another 25 euros per day or face paying an excess of 2500 euros for ANY damage. Clearly i don't have a spare 2500 euros so I had no option but to pay the additional monies. We went to our car and it had gouges out of the back bumper with scuffed paint work, scuffed paintwork on the front spoiler and clearly had not been cleaned properly. But NO ONE came and checked the car, it took me to get someone to note the damage down. Then on return I find myself with an additional charge of c.250 Euros!! What for I hear you ask, well the excess charge was actually 25 euros PLUS tax. Also, the Sat Nav I requested on booking the reservation was actually an ADDITIONAL CHARGE. At NO POINT at either the point of booking or when picking the car up was it explained that this was an Additional cost. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 5
" Booking through AutoEurope was easy and covenient, shame the car rental company I chose choose to scam their customers. "
" Budget are a complete scam. At collection of the vehicle I was asked if we wanted the extra insurance package Budget offered which we declined due to the package we had paid for with Auto Europe. The agent at the desk went through the agreement discussed the fuel deposit required, the excesses due because we chose not to take their insurance, this was all fine so I signed the agreement (I did raise concerns I was signing the agreement in Italian and was provided with blank screens for signing and mentioned I was not really happy to sign as I did not know what I was signing for, the agent however explained again it was just what we had previously discussed). I have returned home to an invoice from Budget where I find Budget have charged me for the SPP super protection package that we refused. I have contacted budget and they refuse to acknowledge my complaint as I signed the agreement. Clearly they are a company that are happy to have their staff acting in a fraudulent manner. AVOID AT ALL COSTS! Shame as apart from this the pickup, car provided and drop off service was excellent. Adding unwanted and declined packages to customers bills however is dishonest and unforgivable. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 6
" - "
" Over charged for roadside assistance despite specifically verbally confirming it was not included and would not be charged. Despite this it was still hidden in the contract and taken from the deposit at drop off. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" Customer Service provided by Budget was poor and there response to my complaint has also been, slow and inadequate. I would recommend that Auto Europe do not use Budget at this location. "
" The pick up experience at Fiumicino Airport was shockingly poor. Budget only had one member of staff on duty in the middle of the day. It took over two hours to get through the whole process of collecting the car. No explanation as to the lack of staff has been forthcoming from Budget "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" 1. Long queue to reach the counter as only 2 members of staff working 2. Counter staff insistent we had no insurance even though I thought I had paid for full cover ahead of travelling. We then had to pay again - £204! "
" 1. Long queue to reach the counter as only 2 members of staff working 2. Counter staff insistent we had no insurance even though I thought I had paid for full cover ahead of travelling. We then had to pay again - £204! "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Very helpful staff at collection and drop-off. Will use again :) "
" Very helpful staff at collection and drop-off points. At the collection point (Sorrento, Italy) Marc was great in stopping the traffic on the busy road which was really helpful. The drop off staff at Bari Airport were really helpful and completed the checks efficiently. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to use website. All the terms and conditions are well laid out. No 'aftershocks ' from Autoeurope. "
" Satisfactory overall. I didn't like the drive of the car we had. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" See above "
" I discovered I was subjected to additional charges by Budget/Avis in contravention of the inclusive charge made by Auto Europe. I have complained to AE about this and expect the charge to be rescinded "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" TODATE - ONCE YPOU HAVE MY MONEY - VERY POOR. ONE RESPONSE RECEIVED IS - NO ONE IS AVAILABLE BUT NUMEROUS TIMES THE PHONE CUTS OUT AFTER CIRCA 15 MINS SAYING AN ERROR HAS OCCURRED "
" I HAD TO CANCELL MY BOOKING = BUDGET REF 42600693GB2 ON 31ST - I HAVE BUDGET CONFIRMATION OF CANCELATION WITH SAME DATE. AS YET NO SIGN OF ANY REFUND, OR SATISFACTORY COMMUNICATION WITH EITHER BUDGET OR AUTO EUROPEE "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Auto Europe I have no problem with but won't be using Budget again. Even the guy who was there when I returned the car said it was bad "
" The guy on the desk tried to sell me everything but that's normal. The car was battered with a missing wheel trim,50,000 km on the clock and a wheel bearing that would fail an mot. Not happy this year at all "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 1
" I am neither likely nor unlikely to recommend AutoEurope as I would always recommend people to search using more than 1 site. I would recommend if AutoEurope would promise to notify me if they found a lower price after I had completed my booking or if they offered some loyalty bonus "
" They were unusually busy at pick-up due to the late arrival of an earlier flight. The staff remained calm and polite. Car return was very quick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good site, easy to use. Terms and conditions are clearly specified. Good communication from the company. "
" understaffed. Servicing each customer was taking too long. We had to wait for nearly 90 minutes for our turn. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Awful - they have basically scammed £200 pounds from me and I've not heard back from them since trying to contact them. "
" I wasn't able to use my voucher as my credit card wouldn't work and they wouldn't accept another one. I couldn't change the name of the driver to someone who had another card. When I spoke with customer service they advised me that if I was to cancel my booking I would get £75 back - to which I have no received. The handelling of the overall car hire was appalling and I certainly will not being using Budget again and will ensure anyone who I know won't use them either. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" We found the service to be efficient and easy to use. "
" I have only one small criticism to make relating to the pick up and drop off. When picking up the vehicle late on the Saturday evening I noted some scuffing on the wing mirrors of the car. However, because I had only been given an electronic copy of the rental agreement it was not possible to note the existing damage. The attendant in the rental garage was about to finish work for the day and was either unwilling or did not know how to record the damage apart from suggesting I took some photographs. This was unsatisfactory in my opinion. On returning the vehicle, the attendant (different member of staff) did not inspect the vehicle with me to check for damage which was unusual, in my experience. However, notwithstanding this uncertainty, the drop-off was quick, no-nonsense and friendly. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Overall very happy with car and service "
" Pickup could have been quicker.... confusing system at desk! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Good prices with free cancellation and ease of comparison between the various hire companies including details of excesses etc. Very easy to book and amend if required. "
" After a one hour wait (normal for the time of year) I was asked to sign an electronic agreement. As the type of car was not apparent, I asked for details, to find out that the allocated car was Group B. I had booked Group D. After some argument I was allocated the correct group. There was no contract provided, merely an envelope with the reg written there on, and was told the car was outside. However, the car had literally been just returned and was taken away for cleaning. We had to wait almost another hour before it was brought back for us. The car was clean and functional but had 38,000 Km on the clock, which is a record for car hire to me. There was also bumper damage, which caused some discussion on return as I did not have any paperwork, including a condition report. All in all a bad experience with Budget. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Charges on returning car a concern and remain unclear about why I was told I needed further insurance (which I didn't take out) but car good overall "
" The car had a slow puncture so we did have to make a few trips to get air put in. I don't understand why I was charged almost €90 for half a tank of fuel when car only cost €60 to fill... "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Sicily very exspenceive "
" New car Run well But worried about scratchs and dent And over priced "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe are simply the best! Maybe you could add some extra tick boxes on your online booking form showing exactly what the customer requires in advance of booking to avoid the long hard sell at the desk.....CDW Yes/No. Budget hire Italy Fiumicino (front desk only) was not a good experience. "
" Very disorganised & badly managed. Budget have gone backwards in desk service, took as long to get the car as it did to fly to Italy! 1st Budget assistant did not understand if the Auto Europe quote I handed over was paid for in advance? Then again, too focused on wanting to do the hard sell for all the extras. Repeatedly offered CDW, repeatedly told them No we had annual cover. Offered satnav hire which was already in the car? Extra driver per day 7 euros with 1st assistant, 9 euros with 2nd assistant? Not a good experience. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I would recommend Auto Europe only if they obtain the refund I am due. "
" I was charged for insurance that I said many times I did not want. We were also charged VAT when our booking contract said VAT was included in the price. We want this money refunded. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
" Had to change dates for rental due to flights being cancelled. One phone call sorted all out. Excellent service, will use again. "
" Perfect. Cannot add any more comments! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very happy with Auto Europe but Budget in Olbia left a lot to be desired "
" Collection of vehicle took over 45 minutes - the staff were slow and disorganised and the queue was dreadful. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Was not happy.wouldnt use you again. "
" I book the car buy the car shown on the website but when I got to Naples the only car they had was twice the size and not what you want when your driving around very busy small roads in Italy so didn't use the car as much ended up taking busses. Just don't think when you book a small hatch back you shouldn't be given a big estate car. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" It will be great to have my deposit back please. "
" Counter staff was helpful.Car was great. Got back and got checked out by a staff at the car park, checked fuel okay and no dent on body. Assured me it was all clear. Back in the UK I later got an invoice in italian that I am not able to read and my deposit of £95.01 has not been returned almost two weeks after my hire. Phoned and emailed no response. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" A positive experience without the usual pushy scare tactics which are sometimes employed at car hire companys. "
" A positive experience without the usual pushy scare tactics which are sometimes employed at car hire companys. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above. I understand you are acting as insurance brokers as well as car hire partners with Budget but you should be aware of the customer experience on the ground and how this impacts the overall customer service experience. "
" Whist I was very satisfied with the condition and I would say, upgrade of the car we received, I DID NOT appreciate what I felt very strongly to be a scaremongering tactics delivered first to myself and my wife, and then to another family at the collection point. We made a point of paying for the full insurance as opposed to the 'budget' or cheaper minimum insurance but despite this, we were subjected to very high pressure, scare-mongering sales tactics to try & manipulate us (and the other family) into purchasing even more insurance! Lines like "this insurance is nothing to with our company" and "well, it is your holiday but if anything happens to the car, you will be liable to pay a lot of money..." are not what you want or expect to hear at the beginning of your holiday - ESPECIALLY when you have already paid for the highest form of insurance. This gave us a bitter taste right from the outset of our time in Italy as well as cause my wife immense stress and worry in case anything went wrong with the car. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Having flagged the problem straight away to Auto Europe by email, I got a reply of submit via website. The clunky websitevalidation made that hard and heavily constrained the useful data I could provide. "
" The car available was smaller than ordered and of insufficient size. The agent saw our luggage and assured that car was big enough, secure in the knowledge that the desk would be closed for the night before we'd seen the vehicle. Only one large bag would fit in boot. No larger alternative car was available. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe always very easy to use "
" There is always a lengthy delay at the check-in counter and can take over an hour before you get your vehicle, if they could improve the wait times it would be helpful. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Okay but when tried to change time of pick up by an hour told I'd have to cancel whole booking and re-book. "
" Not interested in us showing them all the scratches and bumps (there were many) when we picked Car up - we had to insist. When we dropped off again had to insist they check Car in our presence and then pointed to a scratch on wheel hob cap and said it hadn't been there before. Which we disputed with them - they've since sent us photos which look something else and told we'd receive a bill - we've heard nothing since! Hired lots of cars and never before felt ripped off. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 4
" Thank you for helping us enjoy our holiday "
" Excellent all round experience although Budget desk was not easy to find until we were told it was linked with Avis "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above "
" I have made a complaint about an unacceptably high charge I have incurred for hiring two child seats (almost £180) which I have sent to your reservations department along with a copy of my hire voucher. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" You should influence rental companies to provide better service. "
" Rhe lady at the counter had me waiting 30 minutes to be able to pick up the car, despite there was no queue. She was also trying to upsell me their full insurance, althought I told her that I already have insurance with auto europe. She even suggested I may have a problem when the car gets stolen, but when I asked her explicitly how auto europe covers such cases she addmitted she does not have any clue about auto the europe insurance terms. She was also not very polite. She told me to go to the car and somebody was supposed to come there with child seats. I was waiting 15 minutes and nobody arrived. Then I went to ask for help, one stuff member offered to help but than dissapeared to serve other customers. In total I lost close to 1 hour of my rental time instead of enjoying siteseeing with my family. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Awaiting response re wrong car "
" We queued for over an hour to get a car which was smaller than the one we had paid for "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 7
" Easy, cheapest I could find for a reliable hire car service. Voucher was accepted without issue at the hire car collection. Had no need to claim on the additional damage reimbursement cover purchased. "
" Pickup was quick, generally good service. Exact vehicle we had booked wasn't available however so we were upgraded to the next level. On handover the vehicle paperwork said that it had no damage - however on inspection it had a dented bumper, curbed alloy, scratched and dented drivers door. We had to ensure this was noted down by Budget employees before departing - this feels slightly like a trap, and of course I didn't want to end up paying for damage done by a previous renter. Otherwise the car ran well, was clean inside and out. Return handover was easy, the price charged for the fuel was cheap and no issues were found with the car. Overall fine, just annoyed that the existing damage was left for me to find and declare. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
" Really easy booking and very good comms "
" Really good service at a great price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Honestly, no issues. Very nice staff, spoke English very well. Obviously we didn't have any crashes or bumps with would of make everything different, but imagine that process is no different from other car rentals. "
" Honestly, we were very sceptical with "budgent" screaming fines, hassels, credit card charges etc ... but we had no issues, smooth transition on pick up and drop off. All previous markings on car marked prior to leaving and very nice service, and cheap! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall good service "
" Not received the car I booked. Also no space for luggage.. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Good value "
" Overall good car, long queue at pick up and a couple of scratches on the wheel hubs were not identified at pick up so I had to return to the desk to have these acknowledged. Otherwise good, "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Always a quality service from AE - never go anywhere else "
" Faultless - can't complain at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See complaint email. "
" Na "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Everything went very smoothly at pick up and drop off. "
" The car was a new Nissan Micra and was a lovely car to drive. I was impressed by it's quality. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above "
" A long wait at pisa airport but the lady we dealt with finally was very good. We ended up getting extra insurance with them as they said Autoeurope insurance only covered third party and no excesses. I had thought you did but we bought it anyway just in case and she threw in additional drivers for free. But we ended up spending an extra 350 euros. Guess I need to do my insurance homework properly next time! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent "
" Very efficient and friendly staff. Easy pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I bought excess insurance through budget, however once at the counter for car pick up they tell me it doesn't cover theft, this seems standard procedure whenever i hire a car in Europe. They will always attempt in some form to make you believe the excess insurance does not cover everything. Of course I'm used to this now and always have a print out of the small print, so proved the girl on the desk wrong. Then she attempted to sell me an additional driver which if id wanted I would have ordered up front. Then she tried to convince me the car was too small for us. Then she attempted to sell me breakdown cover at a cost of Euros 80 with the promise of a free upgrade. I said surely breakdown is covered? - its in your own interest. She said not, so again I declined the blackmail. After an hour of attempting to sell me additional add ons, I finally walked away with the keys and no additional fees. This is ridiculous and i deliberately booked through Budget, as a reputable company, to avoid these standard issues you experience with smaller companies such as Goldcar. Of course i saw other people being fooled and conned into these add ons. Something needs to be done to stop this criminal ripping off of holiday makers. Its shocking it has been allowed to continue, and why it has never been fully exposed I don't know. I work for a UK terrestrial broadcast TV company and will push for an expose. "
" I bought excess insurance through budget, however once at the counter for car pick up they tell me it doesn't cover theft, this seems standard procedure whenever i hire a car in Europe. They will always attempt in some form to make you believe the excess insurance does not cover everything. Of course I'm used to this now and always have a print out of the small print, so proved the girl on the desk wrong. Then she attempted to sell me an additional driver which if id wanted I would have ordered up front. Then she tried to convince me the car was too small for us. Then she attempted to sell me breakdown cover at a cost of Euros 80 with the promise of a free upgrade. I said surely breakdown is covered? - its in your own interest. She said not, so again I declined the blackmail. After an hour of attempting to sell me additional add ons, I finally walked away with the keys and no additional fees. This is ridiculous and i deliberately booked through Budget, as a reputable company, to avoid these standard issues you experience with smaller companies such as Goldcar. Of course i saw other people being fooled and conned into these add ons. Something needs to be done to stop this criminal ripping off of holiday makers. Its shocking it has been allowed to continue, and why it has never been fully exposed I don't know. I work for a UK terrestrial broadcast TV company and will push for an expose. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" As above hassled into buying unnecessary insurance misled about cost "
" The experience at the counter was unsatisfactory hassled into buying extra insurance which wasn't needed. Mislead about the cost totally unacceptable "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 8
" Smooth process and good value "
" All without problems "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 4
" Was not my best experience hiring a car and very different from the service and quality I got from renting a car from Budget in Norway the week before. "
" Had to wait over an hour to be served and then was given a compact car when I had booked an intermediate car. No help from Budget to try and solve this and was at the airport almost 2 hours. The car still had rubbish in it from the previous renter and the car hadn't been washed since the last rent. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 6
" - "
" - "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Very cost effective just need to ensure cars advertised as same as ones offered especially when traveling with small children and lots of luggage "
" Car size we chose didn't really fit with what we were first offered so we had to get a larger car "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything was correct and on time, no complaints at all "
" Excellent service and condition of the vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" overall the car was very good, service little slow to/from airport and the insurance policy sales need to be clearer so customers do not get charged again "
" 2 hours to pick up the vehicle, Naples Airport not my best experience delays in shuttles, too many people, not enough car rental desks, pushed into buying the damage excess insurance even though i gave them the voucher that included the damage excess reimbursement, she didnt except it so i need to claim a refund of this damage excess "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything ran very smoothly from the pick up to drop off. I'm very pleased! "
" Great service and friendly staffs, I really do recommend it! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Not the best experience but we have always had good service in the past from Auto Europe. It will not put us off using you again but I felt that you should be aware of our thoughts. "
" The car was handed over to us, after queuing for half an hour as 'in perfect condition' - it wasn't. It had scratches. I had to re-queue to get the scratches acknowledged - this cost us another 30 mins before we could set off, this was very annoying after 14 hours of travel at that point. The car, a Dacia Duster is also poor quality. We booked a Fiat 500x or equivalent. The Dacia is a poor substitute. The AC may be ok for northern Europe but it is woefully insufficient for Sicilia. We declined SatNav as an extra but the car came with it fitted standard. If I had paid, I would have demanded a refund. The directory was so limited and did not have many places that were significant in our locality. We ended up using our phone for navigation. There were other niggles with the car but these are just to be expected from a low-quality car in this class. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 3
" My phone call was helpful but ultimately pointless "
" The car collection in Pisa airport was a shambles. There was a ticket system, but customers were being called in an apparently random order. Of the 8 or so tills available only 3 were in operation. We were travelling with three small children - eventually a member of staff noticed this and we were ushered to a new till - jumping ahead of others. We were very grateful for this, but felt bad for others who had been waiting a lot longer. we were not very happy with the system for car seats either. The seats were stored piled on top of each other and were in various stages of decrepitude. I rang in advance and spoke to an auto Europe employee who said that the seast would probably be pre-fitted in the car. This was not the case. The drop off was also shambolic. No clear sense of order or method. No confirmation of deposit return. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" Very easy/ user friendly Quick collection and drop off "
" Super quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Hassle free. "
" Good quality car at reasonable price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have used auto Europe many times but you do need to check out this service at Pisa airport more thoroughly. Many customers getting duped into being told they don't have the right cover when they do. Spoilt the start of our holiday and the same goes for everyone else who stood in our long queue. The worst pick up service I've ever experienced. "
" I've travelled extensively and never been met with such a hard sell when we went to pick up the car. We'd already paid excess cover and they said we hadn't and how we'd have to pay so much if we didn't take their cover. It was near impossible to get away without paying for some sort of extra. When they couldn't upgrade the actual car then it came to the cover. It took ages and was very uncomfortable especially due to the language barrier. We spoke to other couples who the same thing happened and some of them were forced to purchase extras that they assumed they already had. The worst service I have ever seen. Never use them again. Very disappointed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Have used Auto Europe many times and have no reason to switch. "
" Staff remained well after closing time in order to accommodate people arriving late (due to flight delay). "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Until I know that Budget have not scammed money from my credit card I will not recommend any company that recommends them "
" 90 minute wait at the desk. Then told I had to have their smallest vehicle. Refused as I paid for a class C car, waited 15 mins told I could have next smallest vehicle. Refused again. Told I had to pay extra. Refused again. Waited another 20 mins finally given an Opel Corsa. Told it was diesel which was noted on the written agreement but car was petrol!! More damage on the vehicle than I saw on the electronic agreement I signed, none of which was noted on the paperwork they gave me. Went to Budget office in Car Park, was told to see one of the attendants in the car park. They said I had to go back to the office. Queued up again at the office. Told the car park security would note all the damage and sign papers before letting me out. Security man laughed when I drove up and asked him. Told me they were lying to get rid of me and said I needed to go back to the office. Three Budget reps in the office with one customer when I returned but all refused to speak to me when I went back. Eventually a white shirted manager came in and he came with me to look at the car and agreed the extra damage. Appalling attitude. I never raised my voice or showed any emotion at any point but they didn't care less. Horrible first impression of Italy and as for Budget I would never consider renting from them again. On return attendant agreed no additional damage to vehicle but I am 100% expecting Budget to try and scam money from me. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 4
" Car drop off at Verona Airport was chaos and very unclear where to park the car "
" Although booking with Budget the car seemed to be provided by Maggiore "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 2 Condition of the Vehicle: 10
" All very smooth and efficient "
" Everything smooth and efficient Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Car was exactly what I booked , very clean, easy to arrange "
" Excellent service, great price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Feel like I was miss sold, dreadfully slow and tedious to get the car with only a tiny queue. The car (after having to pay more) was in good condition. Would be nice to have a drop off map / checklist with the car. "
" Rented a car with space indicated our luggage that would fit, when we got to the counter the guy said they had not got that car and the alternative 'similar group car' had a small boot and would probably not fit our luggage. So we can a) have a car that doesn't fit the luggage b) pay £20 per day more for a car that will dreadful rip off I'm afraid. when you're looking at 'similar' please take into account the space it's probably one of the most critical reasons for selecting a car. Similar should not be ignored for the 'space' element The member of staff was professional AND how is it you can put every bit of information in on the internet yet each person takes 15 mins or more to process?? Why can't you prepare in advance and just sign, swipe the card and pick up the keys. insane to wait over an hour for 4 people! "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" All Good "
" All Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No surprises with booking. Very pleased that everything worked out as expected. Didn't have any problems with car during hire period so no experience of making a claim on insurance. I would use autoeurope again in future. "
" Everything was as expected from online booking. Car was good and check-in and drop-off staff efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Long wait at reception in collection, one operator serving 4 waiting customers. "
" Was given non equivalent car to my choice. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Nothing but praise. Would certainly use Auto Europe/Budget in the future. "
" Although we had to wait over 30 minutes to get served (no fault of budget i have to add), the over-all service we received was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good "
" Very happy with the car and experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe did not communicate a flight time change to the car hire station and as a result the car was not available when I arrived. I then had to make my own arrangements. I have since applied for a full refund from Auto europe but it has now been 3 weeks since the rental date and I have not been refunded "
" The staff at Naples station were very helpful, in particular Riccardo. The problems I experienced were all caused by auto-europe and not the actual car hire company "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Will never use budget again "
" Was overcharged on super damage waiver which was never asked or even mentioned at budget desk. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" OK it was a budget car, but so underpowered for driving in Italy "
" Lovely staff, car OK but very underpowered for 4 people "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Up to this point I have been satisfied with auto-europa and have indeed recommended them to my friends. However Budget blamed Auto-Europe for the mistake in the reservation and I have no way of knowing the truth. "
" The booking was incorrect in that they had no record of the car being an automatic. The first car we were given was minus the floor panel and shelf in boot. I complained and the car was changed. The counter staff were however polite although the process was slow due their limited numbers at a prime time. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 3
" Ok "
" They try to sell you more insurance when I had already purchased it in the inatial booking. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good Experience "
" I am very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" All good. "
" Efficient, friendly staff at Olbia airport. No hard sell on insurance was a welcome relief. Easy pickup and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" very helpful and friendly at pick up, but return was another matter. no one around, so not a able to get any confirmation of drop off. I sit here concerned at what i might be charged??!! "
" No one available at return so had to drop of keys but no return confirmation. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" Please see my comments above "
" I've had appalling experience collecting my car from Budget at Bari Airport! After waiting 1 ¼ hours the only car my party was offered was Mercedes A160 where a Nissan Qashqai or similar was described in the booking. I understand very well the meaning of OR SIMILAR, however the boot the A160 is 60 litres smaller than the boot of the Qashqai. This also meant that we could not fit our three small suitcases in the boot of the Mercedes. The only other option we were offered, was upgrade from Group F to Group G (Mercedes B180D), which meant we had to pay 200 euro extra in total for our car rental. The whole process was very slow, the office staff has blamed it to the upgrade of the IT system – apparently they always had upgrades midweek. For all the time I have booked through Auto Europe, I've never had such frustrating experience with any car rental company so far – for this I'll be filing another claim with Auto Europe. I also had similar experience with Budget a week later at Marseille Airport "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
" Your company website is useless to start with and I have been over charged "
" Ordered a Qashqai or equivalent!!! How the hell is an Alfa Romeo Giulietta equivalent. I was screwed by Auto Europe and Budget. Given a crap small car that I had to drop the back seats to fit cases in. I had a Qashqai, so know exactly how much room I should have had Where is my refund to cover the difference?? When checking car back in, they tried to make out I had damaged the alloys - I videoed the whole checking in process as soon as I stopped the car as I had a feeling they would try it on - which they did. I had better not see any extra on my credit card, as have the proof!!! "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 2
" My initial thoughts on Auto Europe were very positive. The website was easy to navigate and hire company & car comparisons were easy to make. Communications were also good but once you hand in your voucher at the rental desk you are in the hands of the Hire Company. Budget are clearly one of the more unscrupulous companies. "
" There were various small/compact cars on the Auto Europe comparison pages but I decided to spend a little more in order to get a Mercedes A class. On arrival at Budget I was told I was getting a Toyota Yaris. When I protested, they pointed out that my booking was for a Mercedes "or similar". I then pointed out that there is no comparison between a Yaris and an A class and made it clear that I was not happy. I was then offered a Mercedes C class at an extra €20 per day which I was equally unhappy with. We finally settled on a Volvo V40 at an extra €10 per day which I was not very happy with but I seemed to be getting very little joy from Budget and needed to get on the road. My past experience of car hire companies when the car booked is not available is a free upgrade - the key thing usually being customer satisfaction. With Budget the attitude was clearly "take it or leave it" and pay up or forfeit your booking. I'm still not even sure what the final cost was since I haven't yet had an Invoice although the 'Estimate of Rental Charges' shows a figure close to double what I originally paid through Auto Europe. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 10
" All good "
" Very easy to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very pleasant "
" Beautiful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I've usually had good service from Auto Europe and always been available to speak to you on the phone. I'm starting to get fed up with having problems when I pick up or drop off cars. I want a easy experience rather than a cheap experience. "
" No auto car available as was confirmed. 90min wait while they found the smallest car on earth. No contract given, no damage report,no apologies, office was total chaos, long queues. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Can't complain I'm very happy ❤️ "
" I was waiting about one hour to collect my car in olbia I understand the busy time during the season But can be better! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above under 3 "
" I was slightly disappointed that having been given a vehicle condition report form on checking in indicating that there was no damage to the car to discover on inspecting it ourselves that there was a very large series of scratches covering the passenger side rear door and rear panel. You could not fail to have noticed them. On highlighting the actual condition to one of your staff they immediately recognised the error and annotated the vehicle condition report. No alternative vehicle was offered. On returning the vehicle at 7.00am in the morning it was disappointing to find no staff on hand and only a key drop box. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 6
" Un friendly argumentative staff who say you have only standard insurance when we have already booked & prepaid on line with full insurance. l was the main driver but they refused to except my Debit card because we had paid with my partners Credit card so they then made us pay €8.5 a day extra for my Partner to be put down as a driver even though she was not driving. Had car washed and valeted & returned car with full fuel tank to the brim & drove 2 miles to airport and was still charged a fuel charge of €15. When signing off car on computer Language was in Italian not in English so unable to know what we were signing for as nothing was mentioned or explained about any surcharges so presumed all was ok when signing. I have Hired cars all over the world & never had these issues. Made a complaint to Budget who sent an automatic reply we will respond in 10- 15 days time. This is a very poor service very slow just like when we arrived to pick up car hire. "
" The worst experience l have ever encountered.Went to pick car up from airport four people standing in the queue we had to stand waiting for 1 hour before getting served plus 20 mins trying to get signed up even though we had already paid before we arrived. All the staff are interested in is selling you more add ons even though you have them already booked & paid for. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
" Easy. Would definitely use again. "
" Bit of a queue but that's not unusual. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Excellent all round. Very polite and courteous service from start to finish and very easy process. "
" Excellent and polite service. No problems at all with this rental and I will be using Budget again on my next visit to Sardinia. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good service and easy to use "
" Too long a wait at the airport to pick up the very under powered car but the staff were great once we got to them. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Auto Europe should make them selves aware of potential issues and changes with car hire companies they work with to protect and ensure their customers receive the best service and carhire experience possible. "
" new queuing system is terrible, I waited 1hr 2 minutes to be served at the counter I know the time as it is printed on the ticket we were issued with when we approached the counter. Car hire should not take more than 10 minutes at the most. Staff didn't know what was happening or seem to know how the system works. worst car hire experience I have ever received with the exception of Goldcar. Used them once, service was awful , never used them again. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Acces to airport great. "
" Lovely new car. Staff very friendly. All good. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Sound , helpful and efficient. "
" Initial car selected was smaller than expected and were a few issues with condition but almost immediately offered an alternative that was better and quickly agreed so staff etc were understanding, considerate and helpful. Drop off was super quick friendly and got the right result. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" The service received from picking up to handing back has been excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great to deal with, smooth and efficient process throughout. It is worth paying that little extra to go with the larger/professional operators (and in most cases its really not that much more) for a hassle free and quality service. "
" Great to deal with, smooth and efficient process throughout. It is worth paying that little extra to go with the larger/professional operators (and in most cases its really not that much more) for a hassle free and quality service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Didn't have any issues with Auto Europe as such, but given the potential miscommunicaiton between Auto Europe and Budget this tainted our experience "
" When returning the car, we discovered that we had been charge additional cover costing close to EUR179. The gentleman that dealt with us when we were picking up the car explicitly told us that we already had cover. He also did not ask us if we wanted extra cover nor did he outline any additional charges that would be incured beyond what we had paid to Auro Europe in advance. When we were looking at the contract and queried what that amount was he said something along the lines of "don't worry about that, you are already covered, that is simply a hold we put on your card until you return it". This was clearly not what he was doing. It was extremely misleading and we had no idea that he was actually charging us for an additional service. We were extremely upset and tried to explain this to the people but they did not believe us and we were running out of time for our flight so had to leave without resolving the issue. We would like a refund of this EUR179 as we were completely misled into what we were being asked to do upon checking out the car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" The initial booking with AutoEurope was very smooth and they were very helpful. The problem lies with Budget at Catania Airport. I would book using AutoEurope again but I am not sure I would use Budget/Avis again. Plus getting a car at Catania Airport in mid June is a nightmare so I probably won't do that again either. "
" At Catania Airport we had to wait in a queue for over an hour to collect our vehicle from Budget in chaotic conditions. When we eventually reached the desk we were told there were no cars in the category we had booked and so we would have to have an upgrade and pay the difference. We did this and it was explained to us that the extra amount to pay was to cover the upgrade. We were not sure if this was correct but given the situation had no option but to go ahead with it. On drop off we were told that the additional amount to be paid was not for an upgrade - which should not be charged for given that our booked model of vehicle was not available - but was for roadside assistance. We did not agree to take out roadside assistance and the form that we signed did not make this clear. All in all a very confusing experience and one that ended up with us paying £116.31 more than we had expected. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Poor - the charges versus expectation made the experience seem unethical. The service on collection was poor "
" The price on the car rental was not anywhere near what I was expecting. I booked through the website and compared the price versus transfers (and they were equitable). Original price 51Euro vs 180 when paid When actually got the car the insurance (which we paid auto Europe extra for) was worse than the standard insurance given by Budget. I had to therefore take out their insurance/ the GPS was additional although not quoted when booked car. I find this kind of thing unethical The collection of the car took about 75min - the service was exceptionally slow with people behind the desk talking amongst themselves instead of processing customers. There was one desk open as opposed to Avis which had 4 desks. The return of the car was smooth "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 9
" superb "
" superb "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Smooth booking, pick up and drop off. Good value "
" Easy to pick up. No hard sell for additional extras "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good "
" All good but we do not seem to have received the email agreement. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Easy booking and good communication "
" Pick up point experience was poor very long queue's and unfriendly staff. No information pack on process , numbers etc in case of break down etc. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" All went as should "
" No issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Too early to give opinion until disputed charges resolved. "
" Spurious charges made on my credit card after returning vehicle. Situation under investigation. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to compare rentals and to book. "
" My only issue was that the counter staff kept trying to sell me additional insurance even though I had said that I already had adequate rental car insurance under an annual policy for any cars I rent. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" The prices were competitive, but some kind of indicator of the extent of queueing for different hire companies would be useful. "
" The wait in the Budget queue at Olbia airport was extremely long. Also the counter-staff stated that the car must be returned to us with a full tank of gas (else 100 euro fine), but we noiced after a day or so that it had been supplied to us with only half a tank of gas. It was only after our return with the requisite full tank that this was pointed out to us as an exception noted on the car documentation. The car itself, a Nissan Juke, was in excellent condition and was efficiently checked over on our return. But we still ended up circa 30 euros out of pocket because of a counter staff error. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" When I arrived at the rental company, they told me they couldn't give me a car of my class because they were overbooked. And they would not upgrade because I had booked through autoeurope, meaning Autoeurope gets the blame and is an excuse for the rental company not to give best service. "
" Budget/Avis did not give me the car of the group I booked. They said they were overbooked and, instead of giving me an upgrade, downgraded the vehicle to a lower group. I insisted on receiving what I paid for, but for an hour they went on giving excuses that there was problem with the system, or the fault was of AutoEurope's, or their manager was not available, and in the end they wanted to blame me!!and they said I could cancel my booking and go somewhere else. How dare them?! Complete disrespect. I do not recommend Budget/Avis in Malpensa. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" We like to much "
" Super easy friendly team "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Booking through Auto Europe was fine. No problems there. "
" Had to wait 2 hours to get the car. This is because staff were trying to sell upgrades, insurance and roadside assistance that nobody wanted. We were then left to find the car ourselves. No one inspected the car with us. By this time is was dark and we had to inspect it ourselves using the light from our mobile phones. Many people were coming back to say their cars had damage that wasn't noted. In the dark I missed a scratch to the alloys and was then charged £350 on return. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Mostly good, shame about the length of time it took to pick up the car "
" The only problem was the length of time waiting to pick up the car but waiting over an hour in a hot, crowded terminal building with two toddlers is not a good experience. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" No problems "
" Queue to get car was very long. Why cant al info be entered online and a copy of driving licence sent prior to getting the keys to speed it up? "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Use on a regular basis and always found auto europe to be a company who cares about their customers. long may it continue... "
" No problems - hiring went to plan and the car we were given was more than acceptable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" EXCELLENT "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to book and organised "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No problems with the Auto Europe booking! "
" The Bari counter staff is appalling. They try to sell add ons to everyone (excess insurance, bigger cars, ....). It takes 30 min per customer to get through all their sales tactics, trying to cheat customers into things they do not need. It took me 2 hours to get my prepaid, pre-booked car, because the lady tried to sell me things I did not need. Worst car rental experience I have ever had. 2 out of 4 Avis/Budget staff were working (very slowly, and of course sales tactics), the other 2 were having a chat and left office despite waiting customers. Please do something about this! Do not advertise Budget/Avis cars for the Bari Airport office on your Auto Europe website. The most disrespectful treatment of customers who have already paid for the car online. Car had a broken back light, otherwise fine. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" no comment "
" no comment "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
" If you can not get the basic facts like where the checkin desk is, then why would I recommend you to a friend. I would find it difficult to recommend you to my worst enemy. "
" The voucher I was sent said the check-desk was in the airport. This was a lie. We had to wait for 40 minutes in the midday sun for a shuttle bus to take us to Budget car hire. Once there we had to wait for 2 hours and 20 minutes in another queue to pick up a car. One we got the car it had so many scratches, dents and bits hanging loose we had to have someone make a list of all the defects, which took another 20 minutes. It is hard to imagine a worse car hire experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
" Absolute Rip Off. Got charged 90 Euros for a small spillage on the back seat that we wiped off with a baby wipe in 10 seconds but they still insisted on charging for a full clean. "
" Absolute Rip Off. Got charged 90 Euros for a small spillage on the back seat that we wiped off with a baby wipe in 10 seconds but they still insisted on charging for a full clean. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6