BUDGET ITALY Car Rental Reviews

PISA, IT - Reviewed by MARIE - 16 September 2025

" As above "

" I have been charged for items that I have no clue what they are. I am awaiting a reply to my complaint email. This is such a shame because otherwise my experience with Budget was very good. "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PISA, IT - Reviewed by GARY - 13 September 2025

" Excessive unexpected charges beyond the initial payment to auto Europe,I would not use budget/avis again "

" Excessive unexpected charges locally ,I rent at Pisa for 18 weeks per year "

Value for Money: 2
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PERUGIA, IT - Reviewed by DAVID - 10 September 2025

" No problems dealing with Auto Europe - very easy process. "

" Long queue & wait before getting to counter - this was frustrated by people in queue going to the front for 'fast tracking' as they were preferential customers. Vehicle had quite a number of scratches - all documented but vehicle proved to be very comfortable & reliable. Surprised we had to pay some sort of local tax per day amounting to 64 euros on top of rental charges already paid. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

NAPLES, IT - Reviewed by ANTONIO - 09 September 2025

" Very easy to collect/ DROP OFF at the Airport. "

" I was very happy to hire a car from Auto Europe Rental company Budget. as they kept me informed through out my 3 weeks of hiring the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by PAUL - 01 September 2025

" Auto europe booked one car with eco-via for us and as they don't accept credit cards on phones we had to change our booking with Budget who were great although costs for 7 seater was quite high. "

" Budget sorted out a problem.we had because we were unable to collect our hire car from eco-via. as eco-via don't accept credit cards on phones. Budget were great although costs for 7 seater was quite high. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RIMINI, IT - Reviewed by RICHARD - 01 September 2025

" No hassles at all and a very reasonable rental rate. "

" Very happy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by KARIM - 01 September 2025

" Because you recommend dishonest companies "

" Our rental agreement with Auto Europe included full damage and theft protection ect. On collection we were told it did not include. They deceived us! Con artists. I had similar experience years ago. Never again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by IAN - 30 August 2025

" Auto Europe are fine. Major reservations about Budget! "

" Decent car, good service at desk and drop off. Budget online support, telephone support and Quick Pass absolutely non existent. No response whatsoever via site, email or phone. Wouldn't use Budget again because if I needed to contact them during a rental I don't feel confident that they would help! "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MILAN, IT - Reviewed by EMMA - 30 August 2025

" Booking was easy and Auto Europe offered a competitive price. Budget was a bit of a let down, however. "

" Pick up was confusing - I waited a while at the desk only to be told I didn't need to wait at the desk, but how was I to know that? The staff inside the car park which was apparently express pick up were moody and disinterested, and it was difficult to navigate pick up since they weren't very forthcoming with assistance. The charge for the child seat was more than suggested at booking, and we had to cross the car park to get it. Otherwise a decent experience - nearly new car, easy drop off. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ROSS - 17 August 2025

" The only bad thing was car was smaller than expected "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by CHRISTOPHER - 14 August 2025

" They were great, complete opposite of Easy Car Hire in Pisa "

" They were excellent, stayed open late for our arrival and super-easy drop off. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by TIMOTHY - 13 August 2025

" It did the job but wasn't spectacular- not something I'd talk to friends about. "

" The car didn't have washer fluid in it so when we needed it there was none - I was dangerous. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by CRISTIANO - 12 August 2025

" You need to update the wording on the voucher. It says to get the shuttle bus to the car rental, but the offices are no longer where you collect the car, but are in the terminal. This wasted time & was an extra hassle & needs to be updated as the signage in the terminal is also terrible. "

" At the pick-up counter there was no proper queueing system. There were four counters available & the staff weren't managing the queue so people were jumping the queue. There were people queueing with quick pass (myself included) having to wait longer than people in other queues & then people would arrive, see the mess & push to the front of a different desk and jump the queue because the had quick pass & so the ones in the right place were penalised for doing the right thing. The guy at drop off was fantastic. Very friendly & helpful. "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by ANTHONY - 11 August 2025

" OVERCHARGED, CHARGED DIFFERENT AMOUNTS TO WHAT I WAS EXPECTING, RIPPED OFF "

" OVERCHARGED, CHARGED DIFFERENT AMOUNTS TO WHAT I WAS EXPECTING, RIPPED OFF "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

COMO, IT - Reviewed by ULF - 31 July 2025

" I have had nothing but positive experiences with AutoEurope. The few times I have had issues with a car rental, they have sorted it out very promptly so do take their insurance. "

" The pick-up was bad; almost three-quarter hour wait before we finally got the car. The documentation indicated NO scrapes or damages to the car, which was blatantly untrue and I went back to the office to point this out but it had closed for lunch in those few minutes. Managed to get one office person on his way out for lunch who said "Take a video" - which I did. I took more that 40 pictures and videos of damages. "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 5

NAPLES, IT - Reviewed by KEITH ALEXANDER - 30 July 2025

" At peak times more staff should be on duty.I waited approx. 1hr before being attended. "

" See below. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by MARK - 29 July 2025

" Vehicle very old and dirty "

" Vehicle dirty old and overused! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

PESCARA, IT - Reviewed by SIMON - 26 July 2025

" I have had no problems with AutoEurope other than they could not help me get any recompense from Budget and I am trying to contact the responsible people at Avis/Budget to seek redress. "

" They did not give me any information on charging the EV I hired. Most notably they did not supply a charging compatible with a domestic electric supply. When I realised this I telephoned them and they told me this was impossible. Which was patently untrue. I had immense problems finding a working and compatible charging station. It ruined my holiday. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 3

PISA, IT - Reviewed by ALEXANDRA - 24 July 2025

" Great car but experience marred by attempts to extract additional charges from us with assumption that we were ignorant/stupid "

" They attempted to get us to sign for a tank refill when we picked car up, despite rental being return full. The sum quoted was way in excess of the cost of doing so if tank were to be filled from empty. Man on desk said it would be cheaper because they could get access to 'cheaper fuel'. When we returned car there was a €24 charge which they couldn't explain and had I not questioned it before signing we would have paid. As soon as I questioned it, the charge was removed- suggesting it shouldn't have been there in the first place. It's difficult to not think that's a scam relying on people trying to rush through drop off to make a flight. Car had bird excrement on steering wheel, and driver's seat when we picked up- this was promptly and efficiently dealt with. Car otherwise excellent "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 10

ROME, IT - Reviewed by SALLY - 23 July 2025

" This was a very upsetting and costly experience as the excess did not cover this cost. I will never use Budget again "

" I arrived at the Budget/Avis desk to collect the car and had an wait of approximately 20 minutes. I then had to wait another 45 minutes for the car to arrive. This was frustrating as our friends had already collected their car with another supplier and left without us. Because of this delay I only glanced at the car's condition (my biggest regret) and found that when we returned the car they pointed out damage that I know for certain we did not cause. The Budget staff member immediately checked under the car, which I found very odd and pointed out damage. He said he would let me off that but I would have to pay for damage to the alloy. I honestly believe they knew the car was damaged and I have been scammed into paying £601 for refinishing an alloy wheel. Not only did I not damage it but the cost is way beyond a realistic cost of repair. The Budget set up in Rome airport is chaotic, wholly unprofessional and an absolute scam. I will never use this company again and will be leaving multiple reviews warning others. I would welcome your comments. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 5

PISA, IT - Reviewed by DERMOT - 21 July 2025

" Lovely car, good price, very happy "

" friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by PAUL - 18 July 2025

" All in all no major complaints. Alex was great when we dropped the car back. Friendly and polite "

" All good just could be a little clearer on pick up location "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by NICHOLAS - 12 July 2025

" . "

" . "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHIETI SCALO, IT - Reviewed by PAUL - 30 June 2025

" No problems with Auto Europe "

" As soon as he realised we were dropping the car off in Bari, the man at the Chieti office started changing the paperwork and allocated us a different car. The car we received was damaged in numerous places, had the roof strips missing, very high mileage and the rear seat was dirty and badly stained. It was obvious he was moving on his worst car to another branch. "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 5

PISA, IT - Reviewed by PAUL - 29 June 2025

" Good variety of suppliers and prices "

" Pre registration meant the key was picked up in a matter of minutes "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by MICHAEL - 25 June 2025

" Reasonably efficient service "

" The Quick Pass facility was not operating and it took 1 hour to get the car which was in an overflow car park across a gravel road. I have been charged extras following the hire including late return allegedly after my flight left. "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 4

COMO, IT - Reviewed by DAVID - 15 June 2025

" No comment "

" Collection was poor - receptionist handed me paperwork and keys - no inspection and no help with controls or sat nav "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MILAN, IT - Reviewed by DAVID - 03 June 2025

" Last 2 experiences have been poor, so I will likely book direct next time. "

" I paid extra for a VW T-Roc and got a very old battered MG. I received 5 emails asking me to preregister online to save time and each time I tried I got an error. I then did it by phone and was told to go to the QuickPass desk when I arrived. I did that but was then told QuickPass hadn't worked and I had to go to the back of the queue, which took ages. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 1

OLBIA, IT - Reviewed by RONALD - 19 May 2025

" The process of booking with you is always great, but it remains to be seen how easy it will be to resolve this as I took out the extra insurance cover with you, so I hope there will not be a problelm getting my money back. "

" Pick up chaotic - took ages. Allocated car and parking bay but this was wrong - had to walk through long lines of cars to find the vehicle. On return was apparent that some damage had occured ( presume whilst parked). Was told damage would be €450 and was told to sign but when email arrived it advised £815 taken. The operator (Francesco) took my contract but did not return it. He said there was a problem and that they would correct it. The promised email did not materialise. I called the office and was told to email, which I duly did but still have not received either amended damage report or copy of the contract as requested. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 1

ROME, IT - Reviewed by MAURIZIO - 28 April 2025

" Apart for comments above everything else went smoothly "

" The counter staff very helpful but the vehicle was missing a large Trim from left hand side of vehicle. When dropped off staff in Rome were shocked that we had been allocated this vehicle and drive it around. They sent it immediately for repair. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 1

TURIN, IT - Reviewed by CAROLINE - 25 April 2025

" Auto Europe's booking service was efficient as always. "

" Collection was stressful; I was handed a key and no paperwork. The car wasn't in the stated location; we had to fetch the man from the counter to find it. The car was damaged with a bad set of dents and scratches to its side and dirty inside. We returned to the counter to confirm it was already damaged before pickup and the member of staff said damages were emailed to me. They weren't but he wasn't interested in releasing any data about the recorded damage. He was rude and dismissive. There was no information about returns or what fuel to use. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 2

ROME, IT - Reviewed by STEPHEN - 19 April 2025

" Overall very unsatisfactory "

" At pick up staff tried to give a very small car saying it was the only automatic available. I pointed out I'd booked a car for 4 plus 4 suitcases. They then offered me a Jeep Renegade automatic. The vehicle had dangerously worn front tyres,(I didn't notice until I'd set off) bit the tread blocks were literally dropping off the front tyres, it was dirty inside and out and dented. I had to go back to the office to get them to acknowledge the dents. Finally the oil change due light was on further indicating the poor maintenance of the car "

Value for Money: 6
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 3

PERUGIA, IT - Reviewed by RICHARD - 07 April 2025

" Auto Europe are great "

" Budget /Avis are always trying to upsell which is really annoying "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by ANTHONY - 24 March 2025

" Staff were very unprofessional and quite ruse. "

" My driving license had expired (Unkown to me) So the staff wouldn't allow me to hire a car. I was unaware that it had expired, and while I underdstand I couldn't be hired a car. How the router staff handled it, was very unprofessional "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

OLBIA, IT - Reviewed by DAVID - 19 March 2025

" I don't know why you insist on a comment "

" I don't know why you insist on a comment "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TURIN, IT - Reviewed by DAVID - 16 March 2025

" All very seamless. Great experience! "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by FABIO - 28 February 2025

" No issues "

" Very easy to deal with "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PRATO, IT - Reviewed by GIULIA - 18 February 2025

" I wouldn't use Budget again because of the highly damaged car they provided and because I still believe they tried to pin on me a bump that I know I never caused, making me pay unwillingly and saying that since I had full cover I didn't need to worry. But now I am struggling to get my money back which takes ages and also they added some charges to the receipt like road tax, drop off at diffeent location when I had already paid for those, they also deducted the wrong amount from the receipt for what I had already paid at time of booking. It seems like they try to trick people to cover for the damages of the beaten cars they provide. "

" The car assigned had a lot of damage but because I had full insurance I wasn't asked to check it so I ended up being accused of one of the bumps as apparently it wasn't one of those they had recorded in their system. I was made to pay by force for the damage without the chance of objecting to it as I knew I hadn't bumped the car so they told me it must have been when the car was parked and I wasn't in it, though I stayed in hotels with massive car parks and no cars around me. They just told me to pay if I wanted to be allowed to leave and then the insurance would deal with the rest. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by FABIO - 02 November 2024

" No issues, only that the car had few scratches and that was a bit dirty outside "

" Easy and good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PESCARA, IT - Reviewed by JOHN - 01 November 2024

" Very easy online website and the process was very efficient too "

" Great service but we didn't know that it was the "Avis office"we were going to. That would have been helpful. Everything else was excellent "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by ANTONELLA - 25 October 2024

" I don't have a problem with Auto Europe. "

" I was given a car that had the incorrect marks information on the paper and also dirty inside the car with splatter on the front seats resembling coffee. On the back seat behind the passenger seat there was a large mark of blood. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

SIENA, IT - Reviewed by ERIC - 24 October 2024

" Clearer pre-booking information needed on requirements for international driving permits - don't bury this in the small print. "

" Dreadful experience. I've lodged a complaint with your team. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 2

VERONA, IT - Reviewed by DONATAS - 16 October 2024

" Na "

" Is ok "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 5

VENICE, IT - Reviewed by DAVID - 11 October 2024

" Auto Europe were fine "

" Long walk to collection point and not well signposted late at night. No coer at drop off in heavy rain "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by CHRISTOPHER - 07 October 2024

" I always have no worries with Auto Europe and get the back up on the phone if there are issues at the desk. "

" Once again I had the usual problem with the car not being what I requested. I understand the make may not be identical to the quote but yet again it wasn't in the same class as I requested. The car was WAY TOO BIG. I requested compact/midsize but was given something the eqivalent of a Range Rover . It was a tank and not suitable for the places I was going in that I could not negotiate narrow Italian roads and small car parking spaces. I returned to the desk and the woman was deeply unhelpful saying she had no other automatics and I would have to take it or a small vauxhall. I refused and told her to find something as this is not what was confirmed. After 30mins wait they came up with a smaller car and I accepted it. I know they think they are doing you a favour giving you an upgrade but this was unworkable for me. It's very boring and humiliating to try and explain why it was not suitable only to be told I was wrong and it was suitable when quizzed where I was going! "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by CHRISTOPHER - 03 October 2024

" Absolutely no hassle and nicely presented car "

" Very quick at service desk. Car close by. Friendly staff "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by JANE - 27 September 2024

" We often use Auto Europe and have always been very satisfied. "

" Only 2 staff and a long queue at the Avis/Budget counter. We waited nearly 50 minutes to collect the car despite having a Budget Quick Pass (this was completely pointless/ineffective). We were allocated a SEAT Arona with a smaller boot - it only took one medium-sized case - than a Volkswagen T-Cross. The bodywork had extensive dents and scratches. As some had not been recorded on the rental paperwork, it meant going back to the counter which delayed our journey even more. As we made sure we got to the airport early, the drop-off process was more efficient. This was the first time we had rented a Budget car and we are unlikely to do so again. "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 4

PALERMO, IT - Reviewed by LAURENCE - 24 September 2024

" Good value car hire but I guess you get what you pay for "

" Car was battered on every panel - it had obviously had a hard life. We got a puncture and have been billed nearly £200 and lost half a day of our holiday while a replacement vehicle was found. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 4

BERGAMO, IT - Reviewed by BILLY - 23 September 2024

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by ALBINO - 22 September 2024

" Excellent "

" Exceptional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by JAMES STUART - 17 September 2024

" I've always found Auto Europe to be very clear and have used the service many times (three times this year, for instance) "

" Everything went very smoothly. Picking up the vehicle was super-fast, and the drop-off was quick too. The only minor problem was that the signage for returning vehicles to Budget at Bari Airpost was not entirely clear. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by MR PAUL - 13 September 2024

" Simple and clear to use and good prices. "

" Easy collection, much appreciated as it was late, and simple drop off to friendly staff. First class car with a user friendly radio and reversing warning lights. Very happy with it all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by GREG - 09 September 2024

" Good car & efficient service. Some additional costs on collection but not outrageous "

" See below "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by FERNANDO - 04 September 2024

" everything went well with AutoEurope "

" I arrived at the airport and the car I had booked was not available. Thus they said that they could give me an upgrade but would cost me more. At this point, after several hours of traveling, I was tired and I gave in and went ahead. I knew that I had been duped. Upon the return of the car they claimed that there was damage to the wheel which was not there when I rented it. This was not true. I never damaged anything on that car. They also said that I damaged the rear bumper. It was noted on the contract that this was already there when I took possession. They also charged me several charges which were not present on the initial contract. They are criminals. The vehicle they gave me was an MG SUV. The vehicle was dangerous because as I would accelerate, it would hesitate for up to 3 seconds before it would launch forward. Ironically, upon returning the vehicle I was stopped at an incline as there was another returnee in front of me that was stopped. When they finally moved I pressed on the pedal to go forward and the car did not respond and started to go backwards and almost into the car behind me. When I informed them of the dangerous condition, their response was that it is an Indian car which they only put the MG name on it. They knew about this defect as well. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 2

CATANIA, IT - Reviewed by DANIEL - 04 September 2024

" Experience with autoeurope as ever was fantastic. "

" Directions to the desk from the arrivals hall was not clear. Desk was also not really in the terminal building. I did the pre-check in to speed up pick up but ended taking just as long in that queue as it would have for the normal check in desk. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by OLIVER - 31 August 2024

" No issues. "

" No problems. Slightly difficult to navigate to car pick up point. No issues at drop off. Car quite scratched. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PISA, IT - Reviewed by MARCO - 22 August 2024

" Very happy with the service. "

" Easy straightforward interaction. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by ALEXANDRA - 19 August 2024

" Andrea and the other staff were very helpful and nice to deal with. "

" The lady at the pick up desk was very efficient and also the guy on drop off (Andrea) was very professional and easy to deal with when I dropped the car off. I would highly recommend this hire company - thank you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by JOHANNA - 05 August 2024

" Very easy booking process with a good range of options. I have booked several times with Auto Europe and never had any issues. "

" Very smooth experience during pick up and drop off in July. Staff at Verona Airport were very helpful and efficient. The only disappointment was that the vehicle had obviously not been cleaned in between rentals. Otherwise, very happy with the service provided. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PERUGIA, IT - Reviewed by SUZANNA - 02 August 2024

" Xxx "

" They have added location charges which I don't pay when I hire with say Sicilly by Car at Perugia airport. My Auto Europ charge is fully inclusive by comparison What I pay when I book is what I pay. I think Avis plays the s.ame gtrivk so I wo't hire with them again "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by GRAHAM - 01 August 2024

" Probably the worst experience ever, for car hire. Unable to collect original booking with Sicily by Car, due to flight cancellation. Not their fault, or mine, but still charged a whole week booking cost. Tried to collect next day, but contract apparently forfeited. This seems to me totally unreasonable. If I have paid the whole hire in advance, then the car should be available for the whole period, regardless of being late to collect it. If not, then perhaps one days hire might be retained and the rest refunded. I had to then hire through a different company because trying to rebook with Sicily came up with unavailable. In total, booking through Europe by Car cost me £1,011 for 7 days, a little over the top I think. "

" Huge add-on insurance at pick-up desk "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by JAMIE - 31 July 2024

" Quick and as described "

" Car had not been cleaned - visible mud/dust on seats, footwells, doors etc. No screen wash. Rear wiper blade completely missing. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 2

GENOA, IT - Reviewed by MARK - 26 July 2024

" Auto Europe quotes on wide range of suppliers at Genoa Airport. I cancelled for free and rebooked as the price dropped by £100 between the original booking in May and pick up. "

" Had pre-registered and pick was quick. It didn't bother me much but the car had multiple scrapes, scratches and dents. They were listed on the condition form. The service due light came on halfway through rental and the windscreen washers hardly worked. The car drove perfectly well. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 6

PISA, IT - Reviewed by MARCO - 06 July 2024

" Absolutely straightforward simple and easy. Very happy with the service "

" Perfect. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by STUART - 04 July 2024

" From booking on the internet to dropping off everything was seamless. "

" Easy to book,c easy to pick up and easy to drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by DRAGOS-MARIAN - 24 June 2024

" On arrival I found the vehicle full of scratches and dents that were not on the paper work so I had to take photos and walk back in the terminal building and let the staff know about this which delayed my journey by 30 mins or so. The interior of the vehicle was dusty. A few days after dropping off the vehicle I received a bill of @ 17 euro. Can someone explain to me why I got charged this amount of money? "

" On arrival I found the vehicle full of scratches and dents that were not on the paper work so I had to take photos and walk back in the terminal building and let the staff know about this which delayed my journey by 30 mins or so. The interior of the vehicle was dusty. A few days after dropping off the vehicle I received a bill of @ 17 euro. Can someone explain to me why I got charged this amount of money? "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 4
Condition of the Vehicle: 2

BERGAMO, IT - Reviewed by JOHN - 13 June 2024

" Very easy to use website and good value prices. "

" Good service, good car. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MILAN, IT - Reviewed by MARIAN-ALEXANDRU - 12 June 2024

" Easy to book but unfortunately Budget very low service. "

" Charged for a damage already on the car. The front burner was cracked and had multiple damages and charged me for two minor damages (as said they were already on the number as I took a video on pick up as instructed by the guy at the counter) "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PERUGIA, IT - Reviewed by ANDRZEJ - 05 June 2024

" Additional charge made without my authorisation "

" My invoice included a payment for servizi opzional of 57.50 euro which was not authorized or made clear to me on collecting the car. Please clarify. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BARI, IT - Reviewed by GARY - 30 May 2024

" Easy to book, good rate, car and service. Happy "

" Great pick up and dop off experience. Skilled staff at Bari airport. Only issue was long queues on pick-up. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MILAN, IT - Reviewed by GIRISH - 05 May 2024

" It's a great site giving comparison across all the rental companies. It's easy to navigate and the information is very clear. "

" My experience is ALL the rental companies try to sell extra insurance products making the customer feel a bit nervous despite having opted for the best cover option when booking with AutoEurope "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SIENA, IT - Reviewed by ANDREW - 03 May 2024

" What's more to say. The web site works!! "

" Pick-up in Siena was fine. Efficient and courteous. The drop-off at Pisa airport wasn't so great. First of all, the car rental location is very poorly signposted. I found myself on a small unpaved road and that turned out to be the correct route, but it took me 20 minutes of driving round-and-round the airport to find it. When I finally arrived at the drop-off point, there was no-one there to assist. I waited around for a Budget rep to appear with several other people. I have to say though, once the lady arrived, she was very efficient and sorted us all out very quickly. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 4
Condition of the Vehicle: 8

SIRACUSA, IT - Reviewed by LYN - 21 April 2024

" Unless I receive a satisfactory response to the issues I have raised above I will be telling others of my dreadfully poor experience of Auto Europe and total lack of customer support. "

" I was pressured to take out additional insurance when I collected the car from Budget. Despite my insistence that I had full insurance, which covered the excess, from Auto Europe the Budget counter staff said that she could not be sure that my insurance would cover me fully. I showed her the voucher from Auto Europe and she interpreted that I did not have full excess cover. I tried to call Auto Europe to clarify, on the out of hours number given on the voucher but the "out of hours" service was closed. So I tried to call the normal hours service and again the service was closed. So, in order to proceed on my journey and in the absence of any support from Auto Europe I felt I had to comply with what the counter staff were advising me and therefore sign up for their additional insurance and some considerable expense (over euro 140)! I did manage once on my journey to email Auto Europe and received brief advice that the insurance I had previously purchased from Auto Europe was sufficient, however I was told to raise this with Budget. Again, I did so by email (because debating with the counter staff was fruitless) but I was advised that I couldn't raise a complaint until my vehicle hire was complete. I intend to do so, but I wish to also lodge my severe disappointment with Auto Europe. Despite your assurances at the booking stage, you were not available to support me when collecting my hire vehicle and consequently left some doubt as to the interpretation of the insurance statement on the voucher (as expressed by Budget staff), which in turn has led to significant additional costs for me. As Auto Europe works with Budget and other car hire companies I cannot and will not believe that parties are unaware of each other's insurance cover and the matters that are or aren't covered. As usual it is left to the consumer/client to argue and debate with both parties. So on top of the excessive additional cost, we also have to endure unnecessary stress. This was my first time renting a vehicle abroad. I had never done so before because I perceived that there would be hidden costs, pressure sales, no support and a heap of additional stress. I chose Auto Europe because there were promises to the contrary - that there would be no hidden charges, that there was support available 24/7. Yet here I am, having exactly the type of unsatisfactory experience that had put me off in the first place. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by DAVID - 31 March 2024

" As above "

" Charged when I have £198.91 despite no explanation or a bizzarre invoice that says I owe a charge of €3. Cannot sort because after sales offfice: customer service closed over bank holiday weekend. Auto Europe sales open which shows where priority lies. Sales not care. Disappointing as auto Europe have always been brilliant previously. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 5

TURIN, IT - Reviewed by PADRAIG - 20 March 2024

" . "

" Snow tires has very poor grip when arrived in ski resort. Car slipped from parked position and struggled to move up any incline. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

PISA, IT - Reviewed by DUNCAN - 11 March 2024

" All straightforward "

" All straightforward "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

VENICE, IT - Reviewed by ADRIAN - 20 February 2024

" The car was smaller than expected. The counter was closed at dropoff. They then sent me a bill for an extra €46 saying we had returned the car a day late (not true), and adding a Licence Fee, and late arrival fee, and a Location fee, no explanation what they were for. "

" The car was smaller than expected. The counter was closed at dropoff. They then sent me a bill for an extra €46 saying we had returned the car a day late (not true), and adding a Licence Fee, and late arrival fee, and a Location fee, no explanation what they were for. "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 3

BASSANO DEL GRAPPA, IT - Reviewed by MARCO - 20 January 2024

" I paid with auto europe the car hire and budget charged me again the rental.. i don't have time to loose feeling form to take my money back.. "

" I paid with auto europe the car hire and budget charged me again the rental.. i don't have time to loose feeling form to take my money back.. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 8

MILAN, IT - Reviewed by PETER - 11 January 2024

" AE very good, Budget, pretty crap. "

" Picking up car took a very very long time. Had signed up to their "quickness" but there was no-one on the desk! Then there was no screen wash so had to pay for that myself. Dropping off there was no-one there but otherwise it was ok. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 8

PALERMO, IT - Reviewed by ADRIAN - 07 November 2023

" I would use Budget again, very professional on the whole and minimal hassle. "

" The overall experience was good, allocated a car which was excellent and had no issues. Only issue was the time taken to pickup vehicle, there was quite a wait. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PISA, IT - Reviewed by JAMES STUART - 18 October 2023

" Generally good, although I would have preferred a smaller car (I'd ordered a Fiat Panda but was given a Fiat Cinquecento Sport) "

" Staff were friendly and helpful, but there were more scratches and minor marks on the car than marked on chart "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

NAPLES, IT - Reviewed by THOMAS - 12 October 2023

" As above "

" Overall experience was fine however, they have not fully refunded my deposit and blamed damage to the vehicle on myself when it already existed. I have photos and videos as proof and budget have not responded. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

CATANIA, IT - Reviewed by MICHAEL - 12 October 2023

" n/a "

" The car, and staff were great - it's just a shame that check-in takes SO long (QuickPass didn't work) "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by JANETTE - 29 September 2023

" The car was dreadful - damage on every panel. It was a hybrid which we weren't told about and I haven't driven before. I got used to it. Also it had 78000 kilometres on the clock! "

" When I collected the vehicle I was told I would have to pay an additional 50 euros. When I queried this the gentleman reviewed my voucher and then said he would check. In fairness to him he did resolve the issue but it is very disconcerting. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 4

PERUGIA, IT - Reviewed by PAUL PHILIP - 18 September 2023

" It was not made clear when I took your insurance excess waiver that if I had needed to use it I would have to pay budget and then claim it back from you. I assumed this would be handled between you "

" Took a long time to collect car as desk was shared with Avis and only 1 person on duty which meant the airport lights were switched off by the time we picked the car up so were unable to check for damage "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NAPLES, IT - Reviewed by ISRAFIL - 04 September 2023

" Fast and smooth service. Thanks "

" New car brilliant staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by DAVID - 01 September 2023

" I'd not hired a car for holiday before so I was impressed with how straightforward Auto Europe made it. "

" Excellent experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by CHRISTOPHER ALAN - 30 August 2023

" Everything as expected. Car in good condition and ready to go. "

" Straightforward hire with car in good condition "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PISA, IT - Reviewed by MARCIAL - 07 August 2023

" Great when I returned the car. Shame about charging a day extra insurance for just one hour but hey you're a business "

" Fine overall. Good car. Efficient process "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by ANDREW - 19 July 2023

" See above "

" 13 days after the hire, I still have a pending charge of 76.35 EUR on my card which was from when the car was picked up. I assume this is for petrol if I didn't fill the tank. But I did, so this should be removed. Also, it says Avis and not Budget, which made me think I'd been scammed and cancelled my card for a while. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ANCONA, IT - Reviewed by JOHN - 17 July 2023

" when i arrived at 10pm on a delayed flight of which they had full details (due 90 mins earlier) the booth was locked up and all staff had gone. i phoned and i was demanded a ransom Euro 50 for them to return. the other booth with bookings in the Airport had remained open and staffed. outrageous! "

" when i arrived at 10pm on a delayed flight of which they had full details (due 90 mins earlier) the booth was locked up and all staff had gone. i phoned and i was demanded a ransom Euro 50 for them to return. the other booth with bookings in the Airport had remained open and staffed. outrageous! "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 6

ROME, IT - Reviewed by ANDRES - 17 July 2023

" It was an initial good experience but Auto Europe needs to check their suppliers and their honesty when dealing with clients "

" We were charged an additional day because we arrived to pick up the car 30 mins earlier than the booked time. No one told us about this. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 4

TRAPANI, IT - Reviewed by ROSARIO - 10 July 2023

" Excellent "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by DUNCAN - 02 July 2023

" Not a good experience. "

" We chose AE because your advertised prices were good. Once we got to Palermo Budget doubled the price so that the on the road, insured price for the car was around 250 euros per day, that is, very expensive. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 3
Condition of the Vehicle: 7

NAPLES, IT - Reviewed by GARY - 02 June 2023

" Very satisfactory experience with Auto Europe and their representatives,who dealt with my queries and clarified errors with the Budget contract. "

" General quite satisfactory, but the pre-booking fast track that was arranged with Budget did not operate, owing to few staff being available. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

CHIETI SCALO, IT - Reviewed by RACHELE - 01 June 2023

" X "

" X "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by CHERALYN - 29 May 2023

" As always a very good service received from car hire companies when we use Auto Europe and that's why they are always our go to company for car hire. "

" Very efficient service and a brilliant greeting and service from counter staff. Very easy to pick up car and return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by MARK - 13 May 2023

" Auto Europe have been brilliant & very helpful both before I picked up the car in confirming when Budget closed their desk on the day of pick up & in dealing with my complaint / request about the alleged damage to the car. I would not recommend Budget. "

" Budget claim that I damaged the car, which was not pre-existing. They only notified me 1 week after I dropped off the car. Despite a request to provide evidences, they have failed. They have proceeded to charge my account but the amount they have charged is different from the invoice I received. I will not be using them again. "

Value for Money: 2
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MILAN, IT - Reviewed by GERARD - 10 May 2023

" Very smooth "

" Good clean car. I would prefer it to have parking sensors or cameras "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by JANETTE - 09 May 2023

" Have used Autoeurope for many years and always have very good service. "

" Collection was fine, we were early and the desk wasn't open but they did open at the advertised time. Car was good, but when we returned to the airport the desk was shut even though they advertised that it would be open. Also I have received a very complicated bill which stated that I owe them money, a whole 96p which has been taken from my credit card! With the fee that is a £1.00. I don't understand why I owe them money if I paid you for a car - we have hired literally hundreds of cars from Perugia over the years usually Sicily by Car and this is the first time this has happened. I know it is a tiny amount but still seems a little weird to me. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 10

ANCONA, IT - Reviewed by TAKESHI - 03 May 2023

" Very easy to book. Everything was smooth. "

" How to get out of car park was not explained. How and where to return the car was not explained. "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MILAN, IT - Reviewed by MARTIN - 20 April 2023

" I was given incorrect information about taking the full tank option and how it would be invoiced. I used half a tank and was explained they would charge the amount for full up. But they charged for the full tank. "

" I was given incorrect information about taking the full tank option and how it would be invoiced. I used half a tank and was explained they would charge the amount for full up. But they charged for the full tank. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by FILIPPO - 16 April 2023

" Likely to recommned AutoEurope but not for hires with Avis/Budget for which the company seems to get poor deals on hires. "

" I have been booking cars with AutoEurope for the last 15 years with no problems with the service. With regards to Avis/Budget in Naples I have always experienced problems with their vehicles. None of the damages on the car were reported on the contract documents which I had to get reported before taking the car before driving away. Despite that the front driver window was not working properly and was hard to close. Additionally, the tyres were almost flat so I had to inflate myself. Looked like the car had not bee checked since the previous hire. Not the first time but certainly the last as far as I am concerned. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 4

PISA, IT - Reviewed by BEVERLY - 09 April 2023

" All excellent "

" All excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by STEFANO - 03 April 2023

" All went smooth, and the vehicle was brand new "

" Staff were particularly helpful as they waited well beyond regular closing time at night (my flight was late and I reached the desk only at about 23:30) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by NEAL - 27 March 2023

" Terrible car from a supposedly upmarket car hire company. Avis/Budget have dropped the ball "

" People good but car terrible. The Toyota Aygo was in terrible condition (severely dented and scratched) as well as being very cheap and noisy. I could have gone to a much cheaper hire company for a car like this. Avis/Budget are supposed to be towards the top end of the market. On this experience they are near the bottom. "

Value for Money: 2
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by GABRIELE - 12 March 2023

" The Italian help desk was unwilling to help and acted only under my pressure. "

" Despite aware of the flight late arrival the pick up desk was closed (all other rentals were waiting for their customers) and it took me two hours in the morning to get something sorted. Appalling service!!! "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VERONA, IT - Reviewed by FABIO - 15 December 2022

" The process with autoeurope was ok but the process for to a reservation change was not pleasant. "

" I had unexpectedly to change the reservation to drop off the car in a different location from the pick up one. The experience with the call center was very painful: longer waits than advised on the phone, staff not trained and charging more than it was due. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ALGHERO, IT - Reviewed by MICHAEL - 17 October 2022

" Good "

" Good "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by MANOOCHEHR - 05 October 2022

" Called your office regarding Fast pick up that came from Budget but the lady was very rude and un-helpful and told me to speak to Budget even though you had take the rental money. I thought i paid in full for the service ( car hire) when i booked it rather than arguing with counter stuff about additional insurances and various covers., similarly on return at the airport. If you care about your customers and want to provide a good service, you can make every thing clear and up front rather than trying to squize a little more cash out the customer when he is about to start holiday and has no choice other than to go with what the counter stuff are telling him. You/them must know what you are doing and I must say it is a very under handed and immoral of doing business. "

" Comments have been sent to Avis/Budget "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 2

PISA, IT - Reviewed by RICHARD - 04 October 2022

" - "

" - "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MILAN, IT - Reviewed by KEVIN - 03 October 2022

" AS always it went smoothly, usually we book Scicily by car through auto europe but this time we used budget... but not happy with small additional charge "

" Everything went smoothly but we have been left with a small invoice of €1.10 which is no good when we pre booked the car and have not incurred any additional charges "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by MARCELLO - 27 September 2022

" Everything was good at pick up and drop off. This time we had a good experience with budget.thank you all. "

" Good service,very friendly staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by PETER - 25 September 2022

" Read above and that's just a small amount at how bad you were "

" Extremely unhappy Made me pay for the car again because I hadn't got a credit card haven't had one for twenty years Refused my wife's and because I hadn't bought my Visa card couldn't use that either again refused my wife's I had paid for everything before I got there I've never had an issue before with any hire car company and we have used loads over the years absolutely furious with budget when I tried to get it sorted you were absolutely hopeless and rude and unhelpful Very unhappy "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

NAPLES, IT - Reviewed by PIETRO - 22 September 2022

" I hope you can help...they also chargeded .e few euro more on returning the car. "

" I collect a car that after few km already went down one bar of fuel and on my way to return i did the fill tank and i realize the car was holding much more petrol and a lot more km as per dash computer.result the car given was with a lot less petrol and when I mentioned at return they say was to late and cannot do nothing.Also car had a missing trim on the side door. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 4

PISA, IT - Reviewed by JEREMY - 21 September 2022

" On the Auto Europe voucher there is a discount of GBP 9.29 applied to the Base Rate to determine the amount paid at the time of booking. This discount is not shown on the final invoice from the hire company (Budget) - all they do is to subtract the amount paid up front from the total amount due and charge the difference. This discount is therefore completely lost so the price I agreed to pay for the hire with you was not correct. Please call me on 07941295989 to explain and arrange compensation. "

" The service was perfect EXCEPT the counter staff explained that if I could not fill up the tank before returning the car, I would only be charged for the petrol and she specifically highlighted the price per litre on the Rental Agreement. She did NOT mention the Eur 65 charge I would be billed for this service. This was grossly misleading - I would never have used this service if she had not encouraged me to do so. Please call me to discuss on 07941295989 "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by DAVID - 19 September 2022

" I cannot recommend them more highly. An excellent start to our holiday in this wonderful country. "

" The staff were delightful. Very friendly and helpful, the best I have experienced. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by PETER - 18 September 2022

" Overall un unsatisfactory and expensive experience. "

" The final bill from Budget added VAT to the amount paid to Autoeurope - this was not stated in advance in your booking process. The bill also included a"Location Surcharge" and a "Vehicle License Fee" neither of which were explained nor previously mentioned by Autoeurope. This is tantamount to unethical behaviour. "

Value for Money: 2
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAGLIARI, IT - Reviewed by JONATHAN - 15 September 2022

" A nice car , quick and efficient collection - no problems "

" Everything went smoothly - no problems "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by JONATHAN - 14 September 2022

" Overall much better than Rental Cars. "

" A lot of vehicle damage @ pick up had not been noted on the paperwork. At least 10 areas of damage or marks to body and wheels. Quick pass made no difference when collecting vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VERONA, IT - Reviewed by FELIX - 10 September 2022

" Very easy to deal with "

" Insurance cover us a bit misleading when booking "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ANCONA, IT - Reviewed by JOHN - 04 September 2022

" I am still waiting for the £600 refund from the cancellation made earlier "

" my rental was with Sicily by Car "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by ADAM - 29 August 2022

" Very quick and efficient and friendly "

" Bery good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AGRIGENTO, IT - Reviewed by EMANUELE - 23 August 2022

" good car very clean and new "

" very very good servise "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by COSTANDINO - 21 August 2022

" Always use autoeurope easy and straight forward to use and a clear website. "

" Easy and straightforward "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by YEDIDIA - 21 August 2022

" Super customer service and great vehicle choice! "

" Super customer service and great vehicle choice! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by LANCE - 19 August 2022

" Always good "

" Had to inflate a tyre, fill it with oil and the windscreen washer bottle was 100% empty, car was externally dirty. On the up side the pre-collection registration saved a lot of time at collection "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

CATANIA, IT - Reviewed by TRACY - 26 July 2022

" Very smooth and easy "

" Very smooth, efficient and easy at both ends. Would use them again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by MICHAEL - 16 July 2022

" I have been using Auto Europe for years. I had paid for Auto Europe additional insurance to cover any excess on CDW. However I am not sure that this would cover Budget's definition of how the cost of damage could be multiple. "

" Very slow check-in. If I have pre-booked the car, why does it take 20 mins to check my ID and take a credit card deposit? Also the counter said it would be Euro 1,500 "for each damage". I asked if this was "per incident" (i.e. hitting from corner could cause two damaged items - paintwork and the headlamp.) Counter staff confirmed that this would be "two damages". Fortunately, I had no incident during the car hire period. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 6

TAORMINA, IT - Reviewed by DAVID - 05 July 2022

" Very efficient and easy but being blamed for "no compressor" was very unfair. "

" Pick up was very efficient and friendly. Car was generally ok but mirror was damaged. On return, I was charged for "missing compressor" but that was definitely not something that was checked on pick up. I had zero excess so no real issue but seems unfair "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

FLORENCE, IT - Reviewed by IAN - 20 June 2022

" Please explain the costs "

" Stima dei costi di noleggio COHEN, IAN Informazioni sul noleggio Numero documento 364411401 Visa XX3005 Targa GF824YK N. FTN Inizio Località di Partenza FIRENZE APT Inizio Data/Ora 2022-06-10 13:25 Fine Località di rientro FIRENZE APT Fine Data/Ora 2022-06-14 09:54 Giorni addebitati 4 Giorni (3 Giorno, 20.5 Ore) Distanza percorsa 311 Km Tariffe di noleggio* € 466,60 Tariffe e supplementi* € 100,12 Servizi opzionali* € 28,00 ___________ Imponibile € 594,72 IVA (22,0%) (sulle voci contrassegnate con*) € 130,84 ___________ Costi totali € 725,56 Pagamento anticipato € -529,71 ___________ Importo dovuto € 195,85 =========== Importo addebito soggetto a ulteriori verifiche sul danno Please can you translate and explain the costs "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by NICOLA - 13 June 2022

" As above - staff were very helpful and resolved what could have been a terrible situation! "

" Just the best car hire experience ever. Staff went above and beyond... I left my passport on the counter by accident and they were incredibly helpful phoning me to let me know they had it safe and ensuring they retained it and had it ready for me when I dropped the car off! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by FRANCIS - 02 June 2022

" N/a "

" The car, Toyota yaris. Although we were told the car would have a full tank of fuel it was only three quarters, also the engine cover was hanging off under the car and bouncing around. The employee said to not worry and just drive it! Engine cover had fallen off by end of trip. Not great "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 1

PERUGIA, IT - Reviewed by JOHN - 28 May 2022

" Straight forward from start to finish "

" With booking and paying online makes pickup quick and easy and the drop off as well correspondence is very good before you pick up the car, would definitely use again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by HENRY - 24 May 2022

" I was pleased with the experience The drop off was exceptionally good "

" I had a few phone calls and txts which I did not expect and wasn't sure if it was a scammer I decided eventually to ignore them "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BARI, IT - Reviewed by DAVID - 10 May 2022

" Good booking experience just a shame the hire company let you down. "

" Arrived and check in was disorganised and slow. Told where to go to get car but nobody there and we had to search the car park for our car which was parked in a rivals spot. When we returned the car we were told there was a small amount outstanding which we questioned as all prepaid and told to go to check in desk. We were asked for our car documents (given when you get the car) we said we never had them and explained the lack of staff at collection which he seemed to disbelieve. He checked the system and also phoned to the drop off people and told us nothing was outstanding so he did not understand why we thought that. On returning home there was an email showing an amount of Euro 6 something so Budget do not seem to know what each part is doing and blaming the customer which is unacceptable and we won't use again. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BARI, IT - Reviewed by ANTHONY - 10 May 2022

" The drive was fine for the week the car was just to big for the holiday "

" Different car to what was selected (to big) an extra 300 euros payed at desk at pick up no staff either at return or at desk at drop off "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 8

PISA, IT - Reviewed by GRAHAM - 07 May 2022

" Italy car hire, now Eye wateringly expensive. Why? "

" Efficient, polite, friendly "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by PAUL - 02 May 2022

" Faultless from start to finish "

" Great staff, great car ,great company "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by DOMENICO - 25 April 2022

" Lately, it seems the prices have raised a lot and finding a good deal is impossible, almost worth booking directly with the companies "

" The usual scam with no reported pre-existing damages, they told me to take pictures instead of having it registered. I had to argue for 30 min with the person at the counter to have it reported. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 2

VARESE, IT - Reviewed by NICOLA - 29 March 2022

" Excellent experience from start to finish! "

" The while experience went extremely well, the lady was very friendly and helpful and very efficient. We're so glad we booked at budget in Varese. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by SUSAN - 03 November 2021

" Very efficient "

" Quick check I as form filling done online in advance. Friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by SIMON - 27 October 2021

" Car not in good condition "

" Not a full tank and no wiper fluid "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 4

PALERMO, IT - Reviewed by ROBERT - 21 October 2021

" Brilliant as always - Budget were spot on and would definitely use them again "

" Brilliant as always - Budget were spot on and would definitely use them again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by RAFFAELE - 18 October 2021

" Drop of very confusing "

" Look like overcharge "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MILAN, IT - Reviewed by REMO - 11 October 2021

" enjoyable "

" lovely car. Brand new. Many thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by KELVIN - 09 October 2021

" Good "

" Computer system problem made for an excessively long pick up. The pick up place was totally confusing with many renters wondering around the car park looking for theirs. My car had an issue with the front wheel guard, this made a lot of wind noise before falling off on the motorway. On showing this on my return it was met with a shrug. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PISA, IT - Reviewed by STEPHEN PETER - 04 October 2021

" as above "

" The staff at the reception where very polite and very professional . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ROME, IT - Reviewed by RICHARD - 29 September 2021

" Car had a few scratches on arrival but we photographed them before leaving . In any case, we had full insurance CDW etc. Staff helpful and friendly. Will use again. "

" Staff members on arrival and departure were excellent. Staff gentleman on arrival at Fiumicino was especially helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NAPLES, IT - Reviewed by MARK - 24 September 2021

" Budget was great at all stages of pick up and drop off. "

" Previous experiences with other companies at Naples have been dire. Budget was great at all stages of pick up and drop off. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PISA, IT - Reviewed by FREDERICK - 17 September 2021

" Ok with you not pleased with hire company "

" Told me that my insurance you sold me was useless. Long time to pick up a vehicle ,with all sorts of irrelevant warnings from staff Vehicle heavily damaged but not disclosed had to get staff to mark up 10 damage areas as against 1 shown on hire documents. "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 1

PISA, IT - Reviewed by GIULIO - 15 September 2021

" I have been a customer of AUTOEUROPE for a very long time, probably 20 years. I will NEVER use AUTOEUROPE again and will do everything I can to discourage anyone I know to use your services. I tried to modify the booking as I had to change my travel plans, just a few hours after the 48 hours deadline. I talked with two assistants who gave me conflicting information, and did not do anything to help me. I wonder what happened to the money I paid, as Budget said they will not receive a penny. I will take this matter to the ombudsman if I have the time to do it. "

" It was impossible to talk to a representative for 24 hours, on a mobile and on a landline. When I finally managed to talk to one, it was not helpful. I asked to keep the car I paid for less than 24 hours but they said they could not. I lost the whole amount of the booking and will NEVER use Budget again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BRINDISI, IT - Reviewed by FRANCESCA - 14 September 2021

" All perfect and fast. Free upgrade too...everyone love!! "

" Super friendly, made everything easy and the staff gave us a free upgrade' "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by SALLY - 13 September 2021

" Can't fault Budget. Excellent service and fab car! "

" Very likely indeed. I have submitted 2 for the price as all car hire prices are exorbitant this year and last year. Budget however were truly excellent and their price the lowest. Loved the car and it was in excellent order and the staff and service was first rate. Well done Budget "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by BARRY - 11 September 2021

" I alway use Auto Europe - reliable service. "

" Craking little car. Good Service. Expensive, but all car hire prices are being hiked. Look forward to normality. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by DAVID - 10 September 2021

" Overcharged for no apparent reason. "

" We have a pending query about an overcharge that you are looking into. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PISA, IT - Reviewed by ARCANGELO - 05 September 2021

" AutoEurope website is very easy to use "

" Federica at Budget went out of her way in providing helpful assistance, I'll certainly be using Budget again! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by ORAZIO - 02 September 2021

" I always use autoeurope when I need to hire a car. Highly recommended. "

" Everything went well, just we discuss at counter about a car, at beginning they offer me a smaller one, than when I show them for what aI paid, they offer me a free upgrade, because they run out the one I paid. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ROME, IT - Reviewed by MARCO - 24 August 2021

" Having been in touch a number of times have always found the service extremely good. At the moment we are in the hands of Alexandre‍ from UK Customer Service Department, who is looking into this crazy overcharge by Avis / Budget. "

" Unfortunately - right from the word go we were pushed by the counter staff to take additional insurance, which i did and upgrade the car - after a long trip with family we just agreed, the car was new and very good condition. However on returning the car we were told that 2 of the rims had been slightly scratched but not to worry as we had taken out insurance - i asked the Avis person if that meant that the amount was as per signed contract he said yes and all was good. we have now been overcharged by over £1000. GBP Auto Europe are looking into this but I am extremely disappointed and upset by Avis /Budget in Italy. I would have expected far better from such a reputable brand. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 9

PALERMO, IT - Reviewed by STEPHEN - 15 August 2021

" Very helpful when I had to ring them from Italy. "

" Had to wait over an hour and a half for my car (been renting cars for 40 years never waited so long) then was given a massive car I didn't really want and it was called an upgrade! Really annoyed with myself for not refusing the "upgrade" and sticking out for the size of car I ordered as I was staying in a small village in the hills and the vehicle was totally unsuitable and once I had the car I didn't want to take a day out of my holiday to try and change it. I had been travelling since the early hours and I didn't want to wait any longer in the crowded airport with all the other waiting and angry customers. The staff were helpful and friendly at the pick-up and friendly and efficient at the drop-off and dealt with the inevitable damage that came from using the unsuitable vehicle. To sum up, the pick-up was a drag but the staff were great. the rental was a nightmare, I never wanted to get the car out to drive anywhere ( I had to do a three point turn half way up the drive of my house to get to the road) the team at the drop off were helpful. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 1

NAPLES, IT - Reviewed by MASSIMILIANO - 21 July 2021

" None "

" Peccato un poco di fila al ritiro ma molto soddisfatto dell'auto grazie ad un free upgrade e molto simpatico l'operatore al rientro "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by GREG - 28 December 2020

" AutoEurope needs to refund our money because our flight cancellation and Italian border closings were outside of our control. "

" We could not pick up our car because Italian government closed Italy borders due to the UK strain if Coronavirus. Budget did not refund our money - we never received any services for our money. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NAPLES, IT - Reviewed by ALASTAIR - 23 October 2020

" As above "

" Due to co I'd restrictions the very helpful girl on the Avis desk took our phone number and assured us the budget team would phone us ASAP. We and another 4 customers waited approximately 112/ hours. We received no call and the 4 ahead of us had similar waits before receiving one. At last the Avis girl, who should great skill and consideration, took pity on us and took over the hire. This delay could not have been the result of demand. Naples was empty and I would surmise there was low demand elsewhere. Why can't the hurt be carried out online with pick up requiring minimum time and interaction? I hire cars regularly with a Naples pick up and the service is always poor and delays inevitable but this was my worst and most inexplicable experience to date. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by PETER - 04 October 2020

" Areas in the control of Auto Europe were brilliant. Budget were extremely inefficient in collecting required data to effect the rental. Over 1 hour to collect a prebooked car is not really acceptable even with the COVID changes. If Budget say 5 minutes it should be about that length of time and certainly not more than 1 hour which was what happened. Extremely frustratng experience with Budget at Rome Airport. "

" I understand the current COVID situation means things are different but Budget were very inefficient. The checkin desk was fine; they said a staff member would call me in 5 minutes to take licence and CC details and to go to the pickup point. After 25 minutes no call. Another Budget staff member contacted the 'phone operator' and again said 5 minutes. Eventually after almost a total of 45 minutes I was contacted. Then they had to print the contract but there was no computer or printer at the pickup point so had to go to the return car desk to get the contract. Total time from arrival to getting the keys and leaving the car park was 1 hour 11 minutes!! There were only a total of 3 people at the pickup cabin in this time period. So this was gross inefficiency by the Budget 'working from home - on the telephone' as there was not a high volume of customers to warrant such a long time period to simply collect a 'pre-booked rental'. Biggest issue is dn not promise ' contact in 5 minutes' if it is going to take 45 minutes or more!! "

Value for Money: 9
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by BALDASSARE - 02 October 2020

" Counter staff very slow it took almost an hour to collect my car "

" Counter staff "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BRINDISI, IT - Reviewed by LEE - 01 October 2020

" Bloody awful "

" we booked 2 cars and only got one leaving my family stranded and vulnerable after midnight in a strange country. I will make sure all social media is aware if how badly we were treated and just how unhelpful you were !!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 8

MILAN, IT - Reviewed by MAREK - 30 September 2020

" Na "

" Na "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MILAN, IT - Reviewed by GORDON - 28 September 2020

" Was ok, but you're left on your own if there are problems with the car. "

" Car was malfunctioning. Showed warning light on the dash with exclamation mark and "stop". Budget/Avis at Malpensa were most unforthcoming with providing a solution for exchange of the car (basically just bring it back and we'll change it (and we won't refund the petrol costs for doing so)...when googling suggested there might be a brakes problem and we were almost an hour's drive away). We have had much better value and better quality cars from very cheap hire places like Firefly in the past. Most disappointing. "

Value for Money: 3
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 1

PERUGIA, IT - Reviewed by RICHARD - 26 September 2020

" Good "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BRINDISI, IT - Reviewed by JAMES - 23 September 2020

" Would be good if you could pass on comments to Budget What you want is to be able to sign the contract at the stage of booking with Auto Europe. At the collection it should be simply a case of picking the keys and getting anything unusual about the car explained to you. "

" The situation at Brindisi is ridiculous. You go to the counter but rather than give you a contract there and then, you have to wait for a phone call from head office in Milan and you end up giving long numbers over the phone like driving licence numbers and passport numbers, which get misheard. Then you have to go back to the desk. Frankly, I had been expecting simply to collect keys. Instead we spend ages faffing at the airport. The second issue is that the car had Dualogic gearbox. I had actually requested a manual but was told it was an "automatic." Not a huge deal but what was a bigger deal was that the Dualogic gearbox is not an ordinary automatic and no one explained how to use it. After getting stuck and immobile trying to get out of the car park we had to Google how it works. Another issue was that the guy from Head Office in Milan tried to sell us on an excess waiver policy, even though he knew full well we had that through Auto Europe. Finally, to add my wife to the rental would have cost 12 euros a day which seems like a rip off for no more risk. "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by KEVIN - 22 September 2020

" Excellent service as always but prices have risen significantly since Covid 19 crisis. "

" Generally excellent with friendly and efficient staff. No one available when I returned my car and I have not yet received a final copy of my invoice. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by COLIN - 22 September 2020

" Nothing wrong with AE "

" Was provided with no apparent option to paying fuel up front at collection; which was NOT my preference will avoid Budget/Avis if possible in future "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by KEVIN - 21 September 2020

" As always excellent service provided but prices have risen significantly since Covid 19 crisis. "

" Excellent service provided. Good car, good service with friendly efficient staff. On the down side prices have risen significantly since the Covid 19 crisis. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

VERONA, IT - Reviewed by MARK - 19 September 2020

" Auto Europe fulfilled there role. "

" The Budget counter at Verona airport was closed and not manned, there was only a piece of A4 paper cello taped to a shutter, which you had to call, waited around 45 mins for someone to arrive with a key for a car. The car I was told was an upgrade when it arrived, a 7 seater Seat Alhambra, which was way to big for just the two of us, we did not have the option to change, it was just given to us. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

BARI, IT - Reviewed by PHILIP - 18 September 2020

" Always loved using Auto Europe who have become my go-to for car hire. But after this experience I might shop around more "

" This is by far the worst car rental I've ever had. Appalling pick up, no social distancing, had to speak to someone via phone who - despite me saying twice I didn't want any extras added windscreen cover on and charged me at the end. A charge I intend to take up with my credit card provider. I will never use budget again and will actively tell my friends, family and colleagues that Budget are a company that cannot be trusted "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 4

BRINDISI, IT - Reviewed by JOHN - 17 September 2020

" all good - pick up shouild have been quicker "

" Really good experience except the pick up was time consuming as only one poor hardworking lady was on duty in stifling heat "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by DONALD - 16 September 2020

" Autoeurope BADLY let us down. You allowed me to book a car at Terminal 2 Malpensa when in fact Terminal 2 was shut down completely and all car hire had moved to Terminal 1. You may ask why i booked at car at Terminal 2. This is because I booked the Easyjet flight to Terminal 2 (where Easyjet was based) before the pandemic. Easyjet did not inform me that the flight had changed to Terminal 1. "

" No complaints "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by IAN - 10 September 2020

" I frequently use Auto Europe but will never select Budget again. "

" Just one Budget / Avis person on duty with a long queue out of the door. Told to wait for a call from a remote colleague to take detail of licence and credit card. No call received after 20 minutes so I returned to the desk and insisted the man process the transaction. After 30 + minutes, came away with the car which had multiple scratches etc not shown on the document. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 3

CATANIA, IT - Reviewed by ANDREA - 08 September 2020

" Overall really rally satisfied. "

" Can't complain about anything, the anti covid new check-in in Catania was just perfect, I gave my number to the counter staff and the Budget offices called me within 5 minutes, it was even faster than usual. The Car was pristine and we enjoyed our stay and exploring thanks to it. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by MARK - 05 September 2020

" Good "

" Generally quite good although the pick up process was quite slow "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ANCONA, IT - Reviewed by SARAH - 04 September 2020

" Efficient and easy. Quite expensive but we did book at only a week's notice. "

" Avis had messed up on someone else's booking and so the clerk tried to persuade us to take a smaller car so they could give ours to the other couple (though they didn't say this explicitly but the other couple turned out to be friends of ours). But when we refused they were perfectly honourable about giving us the grade of car we had ordered. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by DARYL - 03 September 2020

" horrible experience down £700 for renting a fiat 500 for one week , completely scammed from auto Europes partner company budget , and have had no help from either to resolve the issue "

" After paying the rental agreement through auto Europe £280 with full insurance , I was then charged £452 from Budget for extra insurance and onsite airport pickup and lots of other hidden charges which I thought I was paying a deposit on the car to be charged for insurance twice and an airport onsite pickup for a car which was already agreed to be picked up at the airport is an absolute joke DONT TRUST ANY OF THESE COMPANYS "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VENICE, IT - Reviewed by GYORGY - 03 September 2020

" I regularly rent via Auto Europe and multiple times Budjet "

" It is very good practice took photos about existing small demage of the car body "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by SHAHAB - 02 September 2020

" Awful. "

" Budget/Avis office was closed and our name was not on the list of drivers whos keys were in the car park office. The gentleman in the carpark office didnt actually work for AVIS/Budget and politely told us theres no booking and he cant "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PISA, IT - Reviewed by SIMON - 01 September 2020

" Satisfied with car and drop off but see above comments about collection of car at start of holiday "

" No problems with car. Advised on arrival that we would receive a telephone call within 20 minutes to arrange car hire. Waited over an hour for the call whilst having to wait in the sun with 2 very young children as the gazebo was full of people waiting for their car hire to be arranged. Personal information was requested over the phone including driving license information and card details which is questionable with regards to security. Surely this information could have been completed online more securely and expedited the process "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by JUSTIN - 25 August 2020

" . "

" Had to queue for over 90 minutes in 30+ degree heat to get the car, people who spoke Italian were jumping the queue ahead of us. Not enough staff and very hard to understand them. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 4

VERONA, IT - Reviewed by VITTORIO - 24 August 2020

" Because you have used Budget as a provider. I wouldn't recommend that to my worst enemy "

" I landed at Catullo airport at 5:15pm, went with my 3 year old son to the Budget office to find out it was shut (the only one of half a dozen agencies). A sign told us to call a number and wait for a call back. Rachele in Budget office in Milan offered to do a contract over the phone, and "as a gesture of goodwill" said she would reduce the liability for accidents to 0 with an extra 50 Euros. That turned out to be 85 Euros instead!! Also my son and I waited for over an hour to have the car. They promised us an upgrade and as a result, rather than a VW Golf they gave us a Fiat 500. What an upgrade!!! I have been trying to call Budget offices for two weeks to have an explanation of the charges, but their phone automatic answering system is constructed to deflect furious callers like me. They have proved to be the worst car rental experience over the past 25 years I have been renting cars all over the world! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 6

PISA, IT - Reviewed by LAUREN - 21 August 2020

" Please can someone contact me regarding an extra charge we have had when returning the car. Thank you. "

" See below "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by GRAHAM - 18 August 2020

" It would be good to make it more obvious on the confirmation email that my rental was with Budget. It was heavily branded with auto-europe, but what I needed to know was where to go to pick it up...Budget. "

" All good, and very easy and efficient. No extra selling once I told them I had excess insurance, which is good. They also spoke good English which was very helpful. On the downside, I struggled to find them as it was late and the main car hire building was deserted, so some prior knowledge of exact location would have been good. Also, because it was dark it was difficult to check for damage to the car. They said it would be fine to contact them with photos in the morning if I found more. I took them at their word, but I wonder if it would have been that easy to convince? "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NAPLES, IT - Reviewed by ALBINO - 18 August 2020

" Was not happy about having to pay a further $100+ for full insurance excess cover!!! This should be an option in the booking process "

" Was not happy about having to pay a further $100+ for full insurance excess cover!!! This should be an option in the booking process "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by STEVEN - 08 August 2020

" shocking do not use this company "

" shocking, do not use this company "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

ANCONA, IT - Reviewed by FRANCESCA - 07 August 2020

" I was made to pay for a scratch below the front bumper. I did not want to argue but I am not aware of having scratched it and as I had to point ou to them scratches on the back bumper I will never be sure those scratches were not there in the first place. I simply did not look below the bumper. "

" The car was dirty, despite I was promised a car which would have been disinfected. Not too bothered about he outside, but there was so much dust inside, I had to clean the stirring wheel, before I started driving. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 4

PISA, IT - Reviewed by PHILIP - 31 July 2020

" Waited nearly 2 hours to get car with my family in the outside pickup area in hot weather Bad experience "

" Had to wait over an hour in the outside heat to be seen then waited again to give bank details over my phone to release car keys. Very stressful experience "

Value for Money: 2
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ROME, IT - Reviewed by STEPHEN - 23 July 2020

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by PEDRO - 21 July 2020

" I have used Autoeurope for many years with no issues. I chose to hire from Budget this time to avoid the cheaper and less reliable operators. I am very very disappointed with the way we have been treated. "

" There was no one to hand the car to us at pick up and check the condition. There was no one at drop off to hand the car to and confirm there was no damage even though we dropped the vehicle off at 0900 hrs. The car was dropped off with a full tank and no damage whatsoever. Now Budget have charged my credit card Eur 435.55 for alleged damage which is outrageous. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 9

ALGHERO, IT - Reviewed by PHIL - 20 July 2020

" Great experience "

" Great experience all the way throughout, excellent staff member in Alghero "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by ISABELLA - 19 July 2020

" Arrived and realized had forgotten drivers license at home. Contacted Auto-Europe who refused to refund any of the 2 weeks of rental. Really a scam. "

" no problem with budget "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by CHRISTOPHER - 03 April 2020

" The above says it all but I would also add that the petrol tank was only three quarters full - another trick to make money. Luckily I noticed it and reported it to the desk. Not a company to be trusted.......AVOID! "

" I was conned by the staff at Perugia airport Italy to purchase something I made perfectly clear I did NOT require. The Auto Europe people take your money quickly but offer little help thereafter. As a regulatr customer I had hoped for better. BE VERY CAREFUL IF YOU RENT FROM THIS ORGANIZATION. DO NOT TRUST EITHER AUTO EUROPE OR BUDGET CAR HIRE. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 7

PESCARA, IT - Reviewed by STEPHEN - 17 March 2020

" As above "

" All good, only number of scratches on vehicle when collected marks them down. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PERUGIA, IT - Reviewed by RACHEL - 14 March 2020

" Very disappointed as I use Autoeuropa a lot that I couldn't transfer my booking to a later date. I understand your cut off is 48 hours but frustrating for me. "

" Sadly due to the fact and uncertainty of the Covid 19 virus abc that I am a care giver to vulnerable people I sadly cancelled my booking just over 48 hours. My booking was through Auto Europe they stated Budget would have already taken the payment so couldn't refund or allow me to book in April which is what I wanted to do. I rang Budget direct they suggested I needed to talk to Autoeuropa. Budget in Italy did offer a discount but this was more expensive than internet prices. I was very disappointed noted to not travel and not to be able to transfer my booking. Thanks "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MILAN, IT - Reviewed by REMO - 08 March 2020

" autoeurope is good "

" very good car but quite expensive insurance "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by MARK - 05 March 2020

" See above "

" Poor. I have used these several times formerly without an issue. On this occasion, the petrol indicator was faulty. The car was returned full but I have now been charged despite them agreeing at the time, I would not be. Not happy and talking it up with them. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 3

VENICE, IT - Reviewed by GEOFFREY - 04 March 2020

" No issues "

" 2 Hour wait at check-in! Re-fuelling charge automatically added even though car returned full! Snow chains charged twice and not fit for purpose! "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by IAN - 04 March 2020

" Pleasant experience from start to finish. "

" Always a good experience with the guys at Budget Avis Perugia, we always use them. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by GERARDO - 03 March 2020

" See above. "

" When I booked through Autoeurope, I was told I would get a BMW Series1 Automatic or similar. When I got there the "Similiar" was a Toyota Yaris 1000cc Automatic with 28,000 km on the clock and so many dents and scratches that it would have been nonsensical to mark them down. I managed to get at extra cost a SUV Mercedes, but I was told that an Automatic is an Automatic and the BMW is a picture only. I wont be using Autoeurope or Budget again. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 2

BOLOGNA, IT - Reviewed by LINDA - 01 March 2020

" Autoeurope experience good, budget experience not great "

" I have used budget a few times now and always been pretty pleased with them. This time on my return They wanted to charge us for snow chains as it was listed as an additional item on their contract that they emailed us from the desk. I said that I had taken a car out with them in December and was not charged, why is this different this time. They did not really have an answer. I have re-looked at my voucher and it said snow chains were included as part of the voucher. Anyway after some discussion they eventually removed the charge for the snow chains as it turned out they were not even in the car, but it made us feel as though a good experience with the car turned out to be an unpleasant one. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by MONIKA - 27 February 2020

" I was charged more than I expected which was not explained to me. I paid a deposit and expected a full refund but an odd amount of extra £40 was charged to my credit card without an end of contract summary "

" I was charged more than I expected which was not explained to me. I paid a deposit and expected a full refund but an odd amount of extra £40 was charged to my credit card without an end of contract summary "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 7

PERUGIA, IT - Reviewed by ROBBIE - 26 February 2020

" - "

" Lots of random charges put on my credit card after the rental ended. None of them consented to. Impossible to speak to anyone to sort it out "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PESCARA, IT - Reviewed by ANDREA - 26 February 2020

" Good experience, highly rcommended "

" Vehicle was pretty damaged but overall conditions were ok. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MILAN, IT - Reviewed by IAN - 22 February 2020

" See above "

" Car hire was poor not to the expected standard, we did not get the car we had booked, the car was inadequate for the purpose did not have the accessories we had requested during booking (no snow chains) which caused issues getting to our hotel, and preventing use of the car during the holiday "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 1

MILAN, IT - Reviewed by DAIVA - 21 February 2020

" I'd like to file a formal complaint and request a refund for the additional cost we have occurred as a result of not receiving all information regarding the booking "

" I have not received a booking voucher. In Italy where we were meant to pick up the car they didn't want to give us the car because we did not follow instructions provided in the voucher, however voucher was not sent to us. We weren't given the car we chose when we made a booking. I had to purchase extra full insurance and pay the deposit in order to actually get the car. The whole experience was very poor and stressful. We will be making a formal complaint "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 1

PERUGIA, IT - Reviewed by ROSEMARY - 20 February 2020

" love Auto Europe ! "

" very easy pick up and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PERUGIA, IT - Reviewed by DOUG - 20 February 2020

" No problems and great price "

" Great experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by JOHN - 20 February 2020

" You should have a closer relationship with your partners and they should be up to speed with each other's services provided. "

" I booked via Autoeurope and paid the additional insurance cover to ensure that every eventuality was covered. When I got to your counter your representative informed me that I did not have sufficient cover. I informed him that I had purchased the additional insurance at the time of booking, he was insistent that I had not and that I was not covered. The reasoning behind my booking additional insurance at source was obvious so I bought the additional insurance from yourselves and would sort it on my return with Autoeurope . I returned home and contacted auto europe and they informed me that I was covered and your representative should have not sold/told me I needed extra cover. I have made a complaint to them and they have assured me they have contacted you. Can you confirm this? If it were not for this I was more than happy with the service etc: that I received. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by IKENNA - 19 February 2020

" See comments above "

" When we got there the car I reserved and paid for wasn't available. After about 15 minutes of waiting around I was offered a manual car (originally wanted automatic) then was given a "free upgrade" as the only car available that was automatic was a Jeep. This meant my insurance premium was double what I should have been. Not ideal for someone on holiday on a budget. The jeep was a lovely drive just expected everything to be smoother and cheaper. "

Value for Money: 7
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by RAYMOND - 14 February 2020

" good "

" very good, but counter staff Angelo very very abrupt and I do understand Italian. so needs a lesson on how to deal with the public "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by MATTEO - 12 February 2020

" This was a real scam, they deliberately took my money for a damage they made up "

" Sadly I have been scammed by Budget, I dropped off the car in perfect conditions with the full tank, they charged for an inexistent damage and for an empty tank. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TREVISO, IT - Reviewed by KENNETH - 11 February 2020

" Auto Europe are good, but far from impressed with Budget First and last time. "

" Had to cancel due to ill ess. Very unhelpful. Would not consider changing or a mending booking for a later date. Difficult to talk to. Email response advises at 3-5 days. Useless "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

VENICE, IT - Reviewed by JOHN - 08 February 2020

" AE always reliable and helpful "

" Terrible experience here (and I hire a lot of cars around the world) Car offered (Fiat 500L) was nothing like the Peugot 308 I had confirmed. But it was already dark and i had a long drive ahead so I accepted it. Only when I went to set off I realised it was automatic transmission and only 1.3L , so underpowered for motorway and hill driving (I hadn't been informed by desk clerk when I signed the contract that it was an automatic). I went back to desk and requested alternative. Desk Clerk, who five minutes earlier had tried to bounce me to an Opel Mokka for an extra €15 / day (!!!) (which I recalled had been available thru AutoEurope and budget's own website for no more than €10 for the entire 6 days) suddenly and magically didn't have any alternative cars except some kind of 7 seater (which again he didnt tell me and I only found out when I went outside to check it out). He then refused to offer me anything else (and insisted he didnt have a Mokka and that the 7 seater was a higher class than I had booked so I should be grateful). When I asked him to state on the record that he didn't have any other saloon cars he went crazy and said that if I drove away with the original Fiat 500L (the car he had originally provided, for which i still had the key and the contract) he was going to cancel the insurance. When i came to return the car at the appointed time (a little after 8pm, so by no means unsociable hours) there was no-one at check in, and I was told to take photos and to trust them and just leave the keys in the box. A totally unsatisfactory experience Avoid Budget at Venice airport at all costs! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by OLIVER - 08 February 2020

" Very quick pick up. Couldn't work out how the lights work & the man came over immediately to show us. The whole thing was perfect "

" Everything went very smoothly. No problems at all "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by MAURICE - 06 February 2020

" Auto Europe is alway good to deal with. Will not however. Use Avis Budget "

" Wasted 20 minutes at counter on arrival at airport. Staff kept trying for me to take extra insurance etc and I kept saying that I had insurance. I was told that I had not paid a lot for the car hire so I had to pay for damage insurance or pay for second driver etc! Absolute nonsense ! Will not use Budget/Avis again ! "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MILAN, IT - Reviewed by ANDREW - 31 January 2020

" good "

" good "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by MARTIN - 30 January 2020

" I use AE every month and have never been let down "

" I have taken to choosing Budget as travel every month and have had few problems with them. My only complaint would be that the condition of the car is not always accurately described so I always take photos before and after the rental "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by HENRYK JAN - 29 January 2020

" as above "

" everything was ok apart from the insistance of the counter staff that I take out 'insurance'. I explained that I had paid for fully insured but they said the car was not insured if stolen, I refused to pay! "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by PHIL - 27 January 2020

" O "

" O "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VENICE, IT - Reviewed by ALAN - 21 January 2020

" Autoeurope pricing is clear "

" I was happy with price and quality of the car, however the Budget / Avis scheme that allows Gold card members to jump the queue is just dreadful. I will not be using them again for this reason. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by CLAIRE - 09 January 2020

" See section 3 - not a good experience at all i am afraid. I would be interested to hear your comments after reading my feedback. "

" I waited nearly 2 hours in a queue to collect the car at Venice airport, the counter staff were inundated with passengers all waiting. I witnessed a number of extremely unhappy customers returning a number of times with what they said were cars in a dangerous state - low tyre pressure and old models. I had requested an estate car as we had a snow board but there seemed to be an issue with getting that type of vehicle. I was also made to feel extremely pressurised to take out additional insurance - veiled threats that i would have to pay thousands if i didn't take it out and anything happened - even if it wasn't my fault - anything up to an extra 50 euros a day. i didn't take it out because a) i couldn't afford it and b) thought i had already bought the full insurance package at source but was worried the whole holiday. Eventually we were supplied with a Peugot Rifter which was a perfect size to accommodate our luggage but had a number of dents and scratches. It was diesel and the car never warmed up even after running it for an hour in the morning of a minus 15 degrees resort. Alternatively the return process was very slick and the best part about the rental. It took 5 minutes to hand the car back after the checks were made. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 3

BOLOGNA, IT - Reviewed by ALISTAIR - 06 January 2020

" Good booking tool, easy to use and very effective at finding a competitive deal. I can only hope now Auto Europe can support me with my current claim with Budget. "

" The staff at Bologna for both drop off and collection were not very customer focused and not what I have experienced as an Avis Preferred customer with work. I was pressured/encouraged into purchasing additional insurance cover saying the Auto-Europe was not sufficient. I refused. The car when collected was in quite a dark garage at night and I surveyed the car and had been advised to take pictures of any additional damage. It was quite clear the car had a number of additional scratches and dents not covered in the paperwork, it was not clean and smelled of cigarette smoke inside. The next day I found the windscreen washer bottle was completely empty. It was not presented to a standard I would have expected from Budget/Avis. I noted the next day whilst driving in day light a stone chip on the windscreen, it was not in direct vision. On return thus was noted and not disputed by myself which I did not agree with was that it had happened whilst under my contract. I am fairly confident it was there on collection but not seen by myself. The staff claim they would never release a car with such a defect but given the level of un-recorded damage I cannot see how they can make that as a factual statement. As it is my word against theirs I am now left with an invoice to pay for a new windscreen and recover some costs through insurance. The whole affair was not handled well by the Budget staff at Bologna (collection or return) and did not meet with the service level I would expect with such a global car rental company. The final straw was being sent an invoice in Italian language so I do not know what I have been charged for and there was no refund of the collection fuel tank charge as we had returned the car with a full fuel. tank. I was left with the impression Budget staff were not as supportive as if the car had been rented direct with Budget, they looked down on Auto Europes involvment as an agent I will make a claim through Auto-Europe but believe the cost should lie with Budget. Thanks Alistair "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 1

ROME, IT - Reviewed by PETER - 03 December 2019

" With AutoEurope absolutely no problem. All worked as advertised "

" Everything was fine but the car had two major dents which had not been identified by Budget and if I had not undertaken a good visual inspection of the car before I left the parking area I would have been charged for this damage on return. Budget were very good in accepting this damage was previous and recorded the fact on the checkout inspection document after I highlighted it them. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

NAPLES, IT - Reviewed by WILLIAM - 02 December 2019

" As usual Auto Europe offered good rates and excellent service. "