Auto Europe
- North America
- Central America
BUDGET NETHERLANDS CUSTOMER REVIEWS
- 7.3
- 8.1
- 9.3
- 8.9
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
BUDGET NETHERLANDS Car Rental Reviews
Average Rating for Budget :
AMSTERDAM, NL - Reviewed by SION WILLEM PAUL - 03 August 2025
" I have used Autoeurope a lot, it's quick, usually the cheapest, and problems usually get solved pretty quickly. "
" All was fine, except upon the return there were no luggage trolleys, and it's a long, long way from the car rental return to the airline check-in counters. Upon asking where the trolleys were, they told us they requested them, but that nothing happened. So we had to hunt for them ourselves. But the Netherlands are like that, not very service-oriented, too egalitarian. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by PETER - 06 February 2025
" This was a very smooth process in locating my exact requirement at a reasonable rate. Most importantly I selected one-off insurance against the hire company excess in the package and there was no additional, daily rate insurance sales pitch to remove the excess at the collection point. That practice was actually putting me off hire car altogether prior to this experience. "
" I have always found Budget to be one of the more reliable operators in not using rip-off practices after drop-off like interior cleaning charges when there are no protective mats in the vehicle (Goldstar - south of France), and squeezing in a bit more fuel then applying the full refueling charge (Europcar - Canary Islands). I have not used either of those companies since. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ANNETTE - 01 January 2024
" gave good overview of the different options of car/ rentals "
" fast, effective, friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by ANDREA - 06 August 2020
" Easy booking "
" The Budget office at Eindhoven airport was closed when I returned the car on Sunday 2nd at 16.30. I dropped the keys in the Dropbox. I have still not received an email confirming the return or a breakdown of costs. I have, however, been charged £157 on my credit card., move explanation given. I am not happy! Poor customer service. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by MICHAEL - 01 January 2020
" All good except we were asked to pay extra for winter tyres. The booking I made stated that we would be going to Germany and Belgium (where winter tyres are required apparently) so this information should have been given to us then when we first made the payment. "
" All good except we were asked to pay extra for winter tyres. The booking I made stated that we would be going to Germany and Belgium (where winter tyres are required apparently) so this information should have been given to us then when we first made the payment. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by JULIAN - 13 December 2019
" See above. "
" On picking up the car we were told we had to pay extra for winter tyres as we would be driving in Germany. This came as a complete surprise to us as we had informed you that we would be going to Germany so would have expected to be informed of the extra charge when we booked. If we had been so informed we would have either booked with another company or changed our plans to avoid driving in Germany. The extortionate charges for the winter tyres doubled the cost of the hire and we will definitely not be using you again and we will recommend people we know not to use you as well. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by BRANISLAV - 04 December 2019
" Overall, the car was very comfy and could easily accommodate a party of 4. "
" Reserved vehicle (Compact SUV) wasn't available so was "supposedly upgraded" (Standard Wagon). They also tried to sell me an additional coverage even though I had "Full Protection with extensive coverage including wheels, underside and roof" through AutoEurope. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DEN HAAG, NL - Reviewed by JAAP - 03 November 2019
" The reservation staff was very helpful But 1. there we go again : website asked u can upgrade to Citroen Cactus. Yes, I paid extra, but no cactus available . (Of course in small letters or other car) . But than do not specific promote upgrade & mention the Citroen Cactus. 2. Also they say . If there is an accident, we deduct the deposit. U have To get that amount back from your broker. 3. I had already cars before at this station. I had to put all the data in again . Pls ask client to overrule this privacy issue. "
" The reservation staff was very helpful. But 1.. there we go again : website asked u can upgrade to Citroen Cactus. Yes, I paid extra, but no cactus available . (Of course in small letters or other car) . But than do not specific promote upgrade & mention the Citroen Cactus. 2. Also they say . If there is an accident, we deduct the deposit. U have To get that amount back from your broker. 3. I had already cars before at this station. I had to put all the data in again . Pls ask client to overrule this privacy issue. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by PETER - 25 October 2019
" Same comments as above "
" I booked online and took the additional insurance yet when I get there the counter staff are trying to sell me additional insurance so a disagreement takes place. They say that as I didn't book direct then the procedure for the insurance was a different process so take a 100 euro deposit with an excess of 950 euro. This confusion leads to higher stress levels and leaves me with a bad impression of the whole business, so much so I hope I do not require hire car services for a long time. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by HANS - 12 October 2019
" Absolute perfect. Nothing negative. "
" I agree with all the above. There was nothing negative "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by NOEL - 20 August 2019
" Overall good car and friendly staff "
" Good Car but inside had stains that had not been cleaned-like spilled yogurt. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
AMSTERDAM, NL - Reviewed by ALEX - 10 July 2019
" Average being unleaded made the trip more expensive "
" There was nothing on the vehicle to say what fuel type which gave me a problem. Being asked to take out further insurance when you say your covered. That should be clearer on the web site "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by MICHAEL - 19 May 2019
" Would not look to use budget in future "
" Added hidden charges when offering an upgrade. Still waiting for refund of these charges to be processed after complaint to manager. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 8
AMSTERDAM, NL - Reviewed by OLIVER - 27 April 2019
" Good drop off despite busy airport "
" All good apart from car a bit dirty inside and out "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
AMSTERDAM, NL - Reviewed by ALAN - 10 March 2019
" See my comment about Budget Reception Desk "
" The only issue is the signage at Amsterdam airport. It was easy to spot the directions for the car pick-up but the reception desks were not easy to spot. My experience at other airports is that they are usually the same! Consequently we walked to the car pick-up point and were told to backtrack to the reception desks. This added another 20 minutes to getting possession of the car! Very frustrating. Adding a note on the confirmation would be helpful. The rest of the experience was very good. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by RICHARD - 14 February 2019
" I would consider using Autoeurope again, but this experience as really put me off, and i'm not sure what support can be offered in my situation. As a search tool it was useful, but the experience of being mislead by Budget, i can't say i'm completely satisfied in the over all service or experience. "
" The flight me and my family took landed early, and we arrived at the Budget office just under an hour before the rental was due to start. I upgraded the car, paid for a child seat, and dropped the excess to £0, all at quite a cost. We were eager to get on with our holiday, and when i returned home i found i was charged for 4 days instead of the 3 booked. The car was returned on time (in fact over an hour early), but by turning up 50mins early I was charged for an extra day. At no point was this highlighted as i would have just waited, i had even inquired about additional costs should we for any reason get caught up in traffic coming back, and was told just to call and let them know. With all those extras paid for, this feels like a real kick in the teeth, and i believe i was mislead in order to make even more profit from me. I've made a complaint but the response was less than positive, and as such will not be using Budget again, and would advice anyone else to think twice about using a company that is happy to mislead its customers! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROTTERDAM, NL - Reviewed by SARINA - 12 January 2019
" Nice car, clean "
" Good service, friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ALAN - 14 November 2018
" Would certainly recommend this. No problem from start finish. "
" Very good service. Especially Judy, who was lovely at the drop off point. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by KEVIN - 16 October 2018
" We hire cars regularly and never had a complaint, but this is the first time with budget at Eindhoven Airport "
" We have been charged for damage to the vehicle we have NOT done. When I have googled this it seems that this is common practice with this company, charging their customers €170 for damage they know nothing about. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
DEN HAAG, NL - Reviewed by ELLIOT - 06 September 2018
" Already recommending to my friends "
" The entire experience was pleasant and flawless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by KWABENA - 16 August 2018
" Very good service all round. My only advice is for a few more customer service desk staff to be employed at Schipol airport to enable faster check in especially after a long flight. The last thing you want is an hour in another queue. Apart from that, service was friendly and excellent. "
" Apart from the airport queues for picking up the car, everything went very well. Got a free upgrade to a 4 door car with SatNav, Apple Car Play, Bluetooth etc. The whole process from start to finish was a breeze. WIll definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ANNE-LAURE - 14 August 2018
" Easy, quick, great! "
" Easy, quick, very nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by DENNIS - 27 July 2018
" Easy reservation process ..... would make it easier if there was a clearer and more easier option to get a precise invoice with company details (e.g. V.A.T number) on the final invoice. "
" Excellent service, the cleanlinesss and condition of the vehicle interior was not up to scratch. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
AMSTERDAM, NL - Reviewed by VOLKER - 23 July 2018
" Queuing for paperwork at car Hire desk took too long. "
" The queue at the counter to collect the paperwork for the car at the start of the hire took almost half an hour. you need more staff at busy times! "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
EINDHOVEN, NL - Reviewed by RALPH - 21 June 2018
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10