Auto Europe
- North America
- Central America
BUDGET PORTUGAL CUSTOMER REVIEWS
- 7.7
- 7.4
- 8.5
- 8.6
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
BUDGET PORTUGAL Car Rental Reviews
Average Rating for Budget :
FARO, PT - Reviewed by IAN - 26 August 2025
" Average "
" Rather old car with fairly high mileage "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by JOHN - 30 July 2025
" vs "
" It would be very helpful if customers were provided with a map of Faro Airport, particularly the location of the return area for the car. It was quite stressful navigating the airport! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PORTO, PT - Reviewed by CHARLES - 18 July 2025
" Have used Auto Europe now for the last 4 years and will continue to do so. "
" All great, did not order satnav but expected a new car to have it, as every other hire car had, so had to use apple play . Live and learn "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by MARK - 24 June 2025
" Fast check in at the airport. Great customer service from the person that helped me. Covered everything in detail. The car was great, no issues at all. "
" Great customer service. Great car, simple and clear rental experience. All good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by FRASER - 24 June 2025
" Used auto Europe twice now and both times hassle free. Best price and easy to get help before and I believe, although haven't required it, during and after hire. "
" Whole experience was hassle free, friendly staff, got choice of two great vehicles and automatic too when I only paid for manual! Easy collection and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by SLAWOMIR - 10 June 2025
" Not satisfy with this rental. Been charge extra for valeting car, even though only required standard floor hoovering. "
" Staff providing Misleading informations "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
FARO, PT - Reviewed by KEITH - 06 May 2025
" First class service from the young chap who served us, sorry I can't remember his name but would give him a 10+ for his service. "
" Very professional service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DAVID - 16 February 2025
" Having the additional insurance that you provide gave good peace of mind throughout our holiday. "
" When we arrived, after a bit of a wait, the counter staff gave us a significant vehicle upgrade, as they no longer had any cars of the class we'd booked. Given the small roads we were driving on, we didn't really want such a large vehicle, but had no choice. The car itself was fine: no issues and excellent value for money had we wanted such a large car. The return process seemed very expedient. But it was only when we got home that I noticed we'd been charged €25 for fuel, when we'd completely refilled the car just before its return. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DAVID - 09 February 2025
" y "
" agent spoke very quietly in a noisy location so we struggled to ensure that didnt pay extra for excess,, and clarified upfront fuel option. We paid an extra €50 which was less than the estimated €65 shown when we collected the car. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by STUART - 07 December 2024
" good value rental and easy booking process. "
" Easy booking and check in, good quality car and pleasant staff. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by LEISSY - 08 August 2024
" As a first time car rent, it was lovely. I will sure do it again "
" It was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CHRISTIAN - 07 August 2024
" Very easy and straightforward "
" Car had a few non-critical issues (boot screen not working, warning message about SOS system) but was otherwise fine. Checkin staff was very friendly but their IT system kept crashing to the process took quite a while. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FARO, PT - Reviewed by PAUL - 19 July 2024
" Very pleased with the whole rent a car experience with Auto Europe which is a first for me. "
" Simple check in and drop off, good service, hardly any queue and affordable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 21 May 2024
" Another smooth rental with a good price. "
" Overall good experience with no issues. Pick up maybe could have been quicker given that I had provided all info needed upfront. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MATTHEW - 20 February 2024
" See above, question 3 "
" Staff were very friendly, very efficient and no queues for us. Definitely I'd rent from them again, cheers! (Car had been bashed about a bit already but was fine for our needs.) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PORTO, PT - Reviewed by JOAO - 29 October 2023
" Very good sistem "
" Very useful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 25 October 2023
" Based on AUTO EUROPE's choice of Budget as a partner, I cannot recommend them. "
" Over-charged for items that were not adequately explained or justified. I queried it on the day of vehicle drop-off with the email address provided (uk.budgetcustomercare@abg.com) but this has been ignored. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ROBERT - 22 October 2023
" I wouldn't rent budget at Lisbon under any circumstances. They kept sending emails to give pre-info including large cost despite ordering no extras. You told me not to accept this. They kept setting up times for calls to discuss but never ringing. As a result I was unable to pick up the car at the budget desk in terminal one, was sent off to another and had to wait an hour and a half. I think this is all some upselling scam and wonderful AutoEurope said to ignore but obviously means you can't use budget here unless you have all day. Come back Herz/Dollar all is forgiven you are so much better "
" Appalling. Kept sending emails to give pre-info including large cost despite no extras. You told me not to accept this. As a result I was unable to pick up the car at the budget desk in terminal one, was sent off to another and had to wait an hour and a half. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 8
FARO, PT - Reviewed by IAN - 16 October 2023
" no longer an 'in airport' desk at Faro, but a bit of a walk through an underpass to all the car hire cabins. "
" polite and efficient "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by KEITH - 11 October 2023
" Good service from auto Europe as usual "
" Car struggled on long sweeping motorways between Porto and Douro region. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by DAVID - 27 September 2023
" Good value and simple to book "
" Great experience from start to finish. Pre checkin meant that pick up was 5 minutes. Car was clean and as described. Drop off efficient with no hours of looking for any minor thing to claim. Will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by DAVID - 26 September 2023
" Budget are acting on your behalf the experience above says it all and if Autocars do not action a complaint and get compensation I will not be using them again and telling other people of my terrible experience. "
" 1. I received multiple emails from budget requesting I save time by entering all details on line before coming to pock my pre booked vehicle up. Unfortunately it kept automatically adding extras that I did not require. 2. I went out of my way and visited Budget office on Sunday to tell them of the issue although I wasn't due to pick up my car until 10am Monday but it was closed although other car hire offices I.e. sixt were open whom could have given me a better deal also! 3. I arrived at 10am on Monday there was a long queue of other people awaiting outside to get or hire their vehicles but only one member of staff!!! I waited for an hour and a half eventually getting seen by 11.30am. 4. I dropped off my vehicle a day earlier at 4pm I asked for paperwork but was told that I would receive an email confirming the vehicle was returned full and in good order. I am still awaiting the email even after me sending them an email requesting said email. 5. I have wasted multiple hours of my hard earned holiday with the above issues I request Auto cars look at compensating me for such a terrible service from Madeira Budget Car hire. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 9
FARO, PT - Reviewed by PETER - 23 September 2023
" Easy and simple with on waiting "
" Having provided all the information upfront it was easy and simple to pick up the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ELYAS - 11 September 2023
" The deposit was not returned promptly and still waiting forbb be it "
" I did not get the car that I booked "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 5
FARO, PT - Reviewed by PEDRO - 31 August 2023
" I always use Auto Europe for all my car hires. "
" Really pleased - everything was quick and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANTHONY - 27 August 2023
" Wish people to make sure and double check "
" I have been charged with services that did not ask for and not required and not been told at the time ,only found out on my credit card statement "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LISBON, PT - Reviewed by FEDERICO - 25 July 2023
" very good car, great car condition. Only thing to report is that the car was out of ad blue (fuel-addictive), which I had to pay (30 euros), and I don't think this is correct, as the fuel shoud be 100% at rental, which was absolutely not the case. "
" very good car, great car condition. Only thing to report is that the car was out of ad blue (fuel-addictive), which I had to pay (30 euros), and I don't think this is correct, as the fuel shoud be 100% at rental, which was absolutely not the case. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 22 July 2023
" X "
" All good. Easy pick up and staff very helpful. A little confused that they took a card swipe for €83 in case I brought the car back with less than a full fuel tank. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 11 July 2023
" Very smooth car collection and drop off "
" Very expensive should you choose Budget insurance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 11 July 2023
" Good value with no issues at all. "
" I have used Budget a number of times. This was one of my better experiences. Pick up was quick, car was a recent model and drop-off was easy. Very good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBERT - 30 June 2023
" Far too expensive compared to the quote. I'd paid my deposit and felt auto Europe or budget who the car was contracted from dissatisfied and disgilusted at the cost "
" Quoted a reasonable price car was from budget, charged literally hundreds of pounds more. I did upgrade to a slightly larger car and add insurance protection plus accept Toll charges however look at my invoice and explain how the quote became a bill 3x larger than the quote. Absolute rip off. I'm going to post my invoice on media and warn people "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARTYN - 06 June 2023
" As above "
" When I got home I got charged for an additional driver which was stated as free when I booked. I didn't even need one but as it was offered free I put my wife's details down and she didn't even drive it. Trying to recover monies through my credit card company as mid-sold "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JULIAN - 28 April 2023
" All Good "
" Easy deal . Arrived collected car . Nos hassle . Excellent thanks! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARIO - 13 April 2023
" The vaicle I get was all damaged all around "
" Never have car we rent and all in bad condition "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 4
PORTO, PT - Reviewed by EMANUEL - 16 March 2023
" Nice and easy "
" At the Budget Agency, the service was excellent and included an explanation of the terms and conditions. The vehicle was kept and clean, and receiving the vehicle and returning it were convenient and fast. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by LOK CHUEN JONATHAN - 18 February 2023
" Overall experience is great. Car is in very good condition. Highly recommended. "
" The staff is very friendly and helpful. They even offered a larger car, given they saw we have 4 people, without me asking! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANTONIO - 18 February 2023
" efficiency "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 11 February 2023
" Very happy with Autorent "
" We handed the car back and Peter received an email telling us the total cost was over £90 rather than the £43 we paid to auto rent. I have written to Budget to question the extra cost but haven't heard back yet. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PRAIA DA ROCHA, PT - Reviewed by KEREM - 01 February 2023
" My card was declined in the office when the officer told me I needed to pay a deposit. As a result we couldn't get the car and cancelled all of our plans. Also the amount I payed to reserve the car wasn't reverted to me. "
" My card was declined in the office when the officer told me I needed to pay a deposit. As a result we couldn't get the car and cancelled all of our plans. Also the amount I payed to reserve the car wasn't reverted to me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by GARETH - 05 January 2023
" Good booking experience from AutoEurope "
" I was given a fuel charge incorrectly (after returning the vehicle full), Budget refunded it eventually but it took a couple of emails first. There were no staff doing processing returns, hence the situation. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 9
FUNCHAL, PT - Reviewed by ALEXANDER - 09 December 2022
" Exactly what I wanted for car hire would always use Auto Europe "
" Very quick and easy pick up and drop off. Great price and good location. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FUNCHAL, PT - Reviewed by EDWARD - 23 November 2022
" AutoEurope easy, just have to check local reviews of franchisees "
" First car they gave us was terrible, 40k miles on it and it showed. Staff very unhelpful when asking for other options, trying to tell me this is the best one. Eventually swapped for a much better option after an hour of talking to different people. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 1
LISBON, PT - Reviewed by ARMANDO - 03 November 2022
" budget aviz i do not recoment to any one "
" by the time when i got to car hire.about 23,45 they were closed, so i do not recomend ever again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by ALEXANDER PAULO - 25 October 2022
" Not very happy with everything from start to finish "
" Not very happy with everything from start to finish "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by SALLY - 23 October 2022
" .... "
" I was given a higher category car than I asked for! I didn't like the quick pass check in as you can't ask questions about toll charges etc. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ALBUFEIRA, PT - Reviewed by JASON - 07 October 2022
" Everything easy. "
" Great staff. Very friendly and helpful. Easy to find location in resort. Really good car for the price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by LEILA - 29 September 2022
" very good experience all around "
" fast and easy to use. more important situated in the airport which is great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SIMON - 17 September 2022
" not enough staff manning the desks "
" would have liked to have had more staff on the desks, we had to queue for a long time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GARETH - 11 September 2022
" All good with Auto Europe, shame about Budget! "
" There was damage to the wheel on pick up that was not noted on the form, I highlighted to the services desk, they were not untying kooky, just said take pictures. No one to speak to at drop off (7:05, they were supposed to be open at 7), and then I get notification of damage to wheel a couple of hours later. While I should be covered for the damage as I took out the additional insurance with Auto Europe, I am disputing and have sent them the photos I took when hiring the vehicle. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
FARO, PT - Reviewed by ANTHONY - 20 August 2022
" My answer to above depends on your response to my comments about Budget "
" I experienced a breakdown during my stay. Assistance was at first 'unavailable, out of office hours' then refused to offer any flexible practical solution, insisting that I make a 3-4 hour round trip to Faro to get a replacement. In the end, I discovered the problem myself - the key fob I was supplied with contained a completely rusted battery, and I was able to start car having changed battery, but I lost an evening's (and part morning's use) and incurred a Euro40 taxi fare. I have submitted a claim to Budget customer care and am still awaiting a reply 9 days later. Atrocious service - will never recommend them "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 1
FARO, PT - Reviewed by EAMONN - 12 August 2022
" Avis/budget would not recommend. They take money from your credit card for no reason "
" I have been charger £375.65 on my credit card in error on 9th August. We went back to Avis today to query it and they said they didn't know what it was for and would into it. We paid the balance of the car hire in August 2021 so there was nothing you pay "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PORTO, PT - Reviewed by FLORENCE - 12 July 2022
" Which experience exactly? AutoEurope has been responsive and looking into matters, Budget has been appalling, as I cannot get any answers on what has happened (maybe they only took £81 from my account and made a commercial gesture, but I have no way of checking that, and if they took the £81 on top of the reservation fee, then it's even worse). "
" I contracted COVID and was unable to travel, so cancelled my booking. I have been unable to get a person from Budget on the phone (although I tried Portugal and the UK multiple times), I am not getting any responses to my emails, I am unsure what's happened with the reservation - whether the whole booking was taken from my bank account or only part of it, I have an £81 charge I cannot identify -, and no one to answer any of my questions. AutoEurope have been very professional and reactive and trying to help, but Budget is a no go for me in the future! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PORTO, PT - Reviewed by VALENTIM - 16 May 2022
" Easy process and pick up and drop off on airport grounds "
" Easy to book and very friendly staff. Would rent again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by ADRIAN - 30 April 2022
" Easy "
" Everything smooth and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by STEPHEN - 26 April 2022
" I always use Auto Europe. I prefer to use Budget where possible but it depends on availability and price options available "
" Overall a very good experience "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PATRICIA - 06 March 2022
" All went well "
" All went well "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FUNCHAL, PT - Reviewed by FRANK - 22 February 2022
" Budget were good whereas Auto Europe were very expensive. "
" Having seen the value that Budget are receiving from Auto Europe l was surprised how much they received versus how much l paid to Auto Europe. Consequently l will in future always contract directly with the hire car company and not use Auto Europe. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by GRAHAM - 18 February 2022
" All good as usual. "
" Problem with car brakes after 3 days. Car quickly and easily replaced. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by RICHARD - 15 December 2021
" Auto Europe were faultless just a shame that the hire car provider on this occasion was not. "
" Office tried to get me to sign the agreement on line which was at a higher price than the voucher I had purchased. Car was also damaged on 3 bumper corners and I had to walk some distance and up a steep hill to collect the vehicle myself from the cleaning station. This would have been impossible for someone less able bodied. There was also some delay in the collection which they blamed on the system. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 6
FUNCHAL, PT - Reviewed by MATTHEW - 03 November 2021
" Superb. "
" Excellent and brand new car. Superb. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GEORGE - 26 October 2021
" I always use autoeurope. Brilliant service. "
" In error I had booked the car from 14.00 when my flight arrived 09.30. The staff would not lett me have the car early, pay an extra day,upgrade. My family had to wait 4.5 hours until they would release the car. Staff were rude and unhelpful. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by JOHN - 13 October 2021
" We had no issues apart from the above. "
" Even though we thought we were already fully covered with the insurance ,we were told that the excess was 2500 euros ,so we decided to add the no excess which was not cheap at over 200 euros. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEPHEN - 03 September 2021
" I do recommend already "
" Very smooth although I suspect partly because the volume of people hiring cars is very low given travel restrictions. The desk was very quiet when I arrived to collect my car and likewise when I dropped off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by LINDA - 09 August 2021
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by JOSE CARLOS - 04 August 2021
" I will NEVER use Auto Europe again and will also tell friends / family NOT to use them as well. Shocking that I paid for the car in FULL and because I could only pick up the car 2 days later - car not given which was beyond my control. I felt conned and there was no sympathy at all while on the phone which management could easily authorise. Shocking experience which I had to pay again to another supplier which they were brilliant. I told them also of my experience and they were shocked with Aotu Europe. NEVER use these again. "
" I paid for the car in FULL and because I could not get on the plane on the the collection date as I had to travel 2 days later for circumstances beyond my control - Auto Europe would NOT authorize Budget to give me the car 2 days later even paid in full and couldn't get the flight. Phone calls going back and forward and an expensive £560 experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by DAVID - 15 July 2021
" The on-line booking process is seamless. All information on additional extras was easily found. See 3 above. I have already used Auto Europe to book my car for my next trip to Portugal. "
" Pickup of vehicle - No Issues apart from that you never seem to get the car that is selected when making the booking, and there was no accompanied check of the vehicle's condition. Counter Staff - very pleasant Vehicle was almost new, in great condition. Drop-off was quick & painless. Would be nice to get some paper document to say that the car was returned in good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by MAREK - 30 December 2020
" Never ever again with auto europe. Flight canceled by easy jet 32 hours before flight. Rude auto europe Staff refuse to cancel my booking, or to change booking to different day and location. This is joke how you treat customers. "
" Na "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
FARO, PT - Reviewed by THOMAS EDWARD - 19 November 2020
" Easy to book, free cancellation. It would be nice if the time limit for cancelling is reduced to 24hrs as flights are constantly changing. Only today we have been advised our December trip dates have been changed by Ryanair, for the third time. "
" We did not use the road tolls but when dropping off the car we were informed of toll charges. We advised we did not use them & it must be from the previous hire. The person looked then said it must be a mistake & I will remove, but three days after arriving home it is still showing as pending on my credit card. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
FARO, PT - Reviewed by SHAUN - 29 October 2020
" hi could come due to covid restrictions and too late to cancel..lost the money. "
" c below "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by ANDY - 02 October 2020
" Easy to do business with. "
" Queue was a little slow, but staff very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by TORSTEN - 04 August 2020
" Good, efficient and reliable. "
" All good. Vehicle clean. Sound system in car very basic, but for an economy car ok. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by ALEXANDER - 02 July 2020
" Fantastic Service!! "
" Great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by RICHARD - 13 May 2020
" Generally has good prices. "
" Great service at check-in. Great car. The office was closed upon return and therefore I am still awaiting confirmation of my car return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
PORTO, PT - Reviewed by HENRIQUE - 12 March 2020
" The car itself was excellent, shame about the very slow pick up and the beginning and the attitude of the member of staff at the drop off. "
" Despite high ratings for previous questions we had to wait over half an hour to be picked up, during which time we saw at least 2 or 3 pickups each from other operators. Drop off was efficient but member of staff didn't say one word to us, just checked the car and walked away, which didn't leave a good impression. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 11 February 2020
" Very satisfied with the service "
" It was pretty quiet in Feb but the service was quick and efficient "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FUNCHAL, PT - Reviewed by ALEXANDER - 05 February 2020
" The vehicle I was given had a few dents around it also the brakes pads I believe were worn down, when I put my foot on the brake pedal the car would shudder. I inform them when I brought the car back at the end of the hire of the problem. I have had a car from the same place before and had no problems but this time I was disappointed "
" .The staff were nice and helpful, see my comments below. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LISBON, PT - Reviewed by ROBERT - 23 January 2020
" GREAT STAFF - NO PROBLEMS - GOOD CAR "
" GREAT STAFF - NO PROBLEMS - GOOD CAR "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARK - 22 January 2020
" No "
" Cheap and easy to deal with. good staff an the airport and easy pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by VELICHKA - 15 January 2020
" Very good car and professional service "
" Very good car and professional service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEFAN C - 05 January 2020
" Excellent and straightforward unlike some car hire companies "
" See below "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JEROME - 04 January 2020
" Overall happy with Autoeurope but really disappointed with Budget. "
" I got full reimbursement insurance from Autoeurope and in the booking confirmation the deposit should be £300. Budget asked me 2.100 euros deposit as the full insurance was not from Budget. I was not happy with the car, severe cigarette and smoke smell. I am really disappointed with the service for more than £500 paid!! "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 4
MADEIRA, PT - Reviewed by GONCALO - 13 December 2019
" Was pleasure and good experience, first time I booked a car with Budget excellent Renault Capture very clean good drive. The staff both at the reception and car park are professional "
" Excellent team "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MADEIRA, PT - Reviewed by KIRTI - 10 December 2019
" great "
" Charged extra to remove excess charges even though we said this was not needed. Got this sorted out eventually later the first day. After drop off, they have yet to send a final receipt to confirm that there was no further payments required. Have sent an email yesterday to request this . "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by BRYAN - 29 November 2019
" Okay "
" They moved the drop off point to an obscure location with no warning. Very difficult to find and no clear signs to show where new location was. Almost missed plane because of this. Have used budget / Avis before with no problems though. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 5
FARO, PT - Reviewed by VIVIENNE - 24 November 2019
" All good - clear information "
" All very straightforward. Great car. Nice to be at the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by EVANDRO - 21 November 2019
" E toll device wasn't working I have been told not to worry. I hope I don't get any fine.. "
" Massive queue of over 1 hour to collect the car. They have to look at staff leveling because if we book a car for a certain time is because is needed at that time. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ODINALDO - 12 November 2019
" I intend to call for advice. "
" We were told to pick up the car from a badly lit parking bay at the airport. No one came with us to inspect the vehicle. We were told that everything smaller than 3cm could be ignored. We were not told that windscreen chips any bigger than 3mm would be charged. A piece of paper given to us had this written in extremely small font and pixelated fonts that were impossible to read. Upon return, the car was inspected under strong floodlights and the inspector immediately reported a chip on the windscreen that we believe must have been there all along. I tried to argue that we were told that we had not been super meticulous on the collection because we were told nothing smaller than 3cm needed to be reported and we ourselves did not notice any impact that could have caused the small chip. The car was only driven in the city itself. As we were running out of time to catch our plane, we had to sign so we could leave. We were given an estimate bill for repair of 138.99 and a second receipt for 185,06 that included minus a "pre-paid" amount of 26,76, so I had to pay an extra 158,30. They could not explain how the bill came to this value and whether this is the end of it. This was very stressful and although I love autoeurope, I would never use Budget again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by DAVID - 28 October 2019
" Overall this proved a reasonable experience "
" Only slight issue was that I waited 15 mins to be served. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 20 October 2019
" Beware hiked up prices when pick up car ! Best to get your own CDW from uk than be charged 5/6 times amount of what u paid initially ! "
" Totally ripped of by counter staff- she said I was not covered totally so then changed me for extra cover / sundry cover / windscreen cover .. I did not want windscreen cover ! Then only gave me a voucher discount for £27 when I had paid £40 for carhire . Will not use again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by HARRY - 18 October 2019
" Please see above. "
" Didn't like how we had to purchase the electronic transponder because we would use the A22 one day. Wanted to just pay at the post office and was advised that was not possible with Budget. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by CHRISTOPHER - 16 October 2019
" Totally recommend on my experiences over the last few years. "
" I was given free upgrade to a larger vehicle which was only 4 months old. Excellent service throughout. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by RODNEY - 15 October 2019
" See above "
" Very helpful staff at Arrival desk, especially Alexis Torres who patiently cooperated with including a second driver and justified the need to upgrade. We did not receive a damage assessment when we collected the car being told that it would be emailed . None was forthcoming and it's absence was a cause of concern during our holiday as we were unsure as to the outcome on returning the vehicle. The Budget office close to our hotel was opened infrequently, and we had no reason to call in on the office in the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by JOHN - 12 October 2019
" Never had a problem with Auto-Europe. Good rates and easy to deal with. "
" In this digital age, why does it take so long to process the voucher at the desk? Surely all details could be pre-entered on line. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOAO - 02 October 2019
" 1 "
" Everything good At pick up in the counter not so much, the employee didn't do a great job (he was rude ) "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by KATHRINE - 01 October 2019
" Thankfully didn't have the phone auto-Europe for assistance with the above matter. However, as a broker Auto-Europe should be working to have hire companies respect and understand what the customer has already paid for so customers don't feel like 'fair game'. "
" Counter staff at pick up added extras without making it clear what they were adding and despite me telling them what I'd already paid for and what was on my voucher. Fortunately the drop-off staff just knocked these items of the bill. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by SIMON - 18 September 2019
" See above "
" Dreadful. I only booked the day before but accidentally booked the wrong day. I realised this straight away but was unable to change the booking day and couldn't get an answer from anybody! I was forced to book with another company and wasted my money.. I will NEVER use you again. All your "customer service" kept doing was quoting the terms and conditions to me instead of trying to help! Absolutely dreadful "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MADEIRA, PT - Reviewed by CUSTODIO - 13 September 2019
" I try always to book through Auto Europe as I find it very easy and competitive. "
" the attendent was very experient and very frendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CAROLINE - 12 September 2019
" It's was mainly very good "
" Only comment was she tried to add in insurance when I didn't want it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by THOMAS - 23 August 2019
" Excellent car, arrived early, no problem getting the car, drop off and location to airport was perfect. "
" Staff was very friendly and helpful as first time hiring car in faro. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by STUART - 17 August 2019
" All fine apart from pick up issues "
" Pick up experience was not good due to lengthy delay in being dealt with and then the time it took to process the rental with the counter staff having to try to sell extra products. Indeed there appeared to be 10 desks available for use but only 5 were actually used and each pick up seemed to be taking in excess of 20 minutes. Overall pick up time was over 1.25 hours which was difficult in the heat with a disabled mother to accommodate. All other aspects of the rental were fine. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAMES - 14 August 2019
" Brilliant from start to finish "
" Pick up took too long the queuing system was disorganised and people arriving after me were getting served before me. Otherwise a positive experience. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALBUFEIRA, PT - Reviewed by MARCELLO - 13 August 2019
" A very good one overall. "
" Highly professional, the car was brand new and delivery quite quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JASON - 12 August 2019
" Would use again "
" All good, "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PORTO, PT - Reviewed by RICHARD - 01 August 2019
" Have used AutoEurope before on each occasion we have watched people at the desk being frightened into buying expensive insurance which AutoEurope provided us with much cheaper "
" We decided to upgrade at the desk and were sold the more expensive rather than more suitable upgrade. i.e. A volvo V60 when their Mitsubishi Outlander would have suited our mobility issues better. Vehicle we were given was externally dirty, had clearly been sat in the rain and dust for a while. Other than that a good experience. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FUNCHAL, PT - Reviewed by ROSS - 24 July 2019
" See 3! "
" First-rate. The car was actually the one ordered not 'or similar' as often the case. New ish, clean and tidy and with enough grunt to cope with the hills. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ERIK JULIAN - 23 July 2019
" Agreed. "
" Excellent service. Excellent car - Ford Focus Estate. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PATRICK - 23 July 2019
" Auto Europe fine , Budget on this experience, never again. "
" Horrible delay on pickup from Lisbon airport on 30th June. Of ten possible budget/Avis desks only 3 were operating. Queued for 2 hours to complete collection. Unacceptable! "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by PATRICK - 23 July 2019
" Auto Europe fine , Budget on this experience, never again. "
" Horrible delay on pickup from Lisbon airport on 30th June. Of ten possible budget/Avis desks only 3 were operating. Queued for 2 hours to complete collection. Unacceptable! "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PORTO, PT - Reviewed by ROY - 16 July 2019
" It is just a shame that ALL the details were not on the on line booking quote. This spoilt the whole experience of hiring such a fabulous new car. "
" Very slow check in and some very nasty shocks with the insurance. The car itself was superb and excellent value, but if the added insurance is taken into account it was very expensive. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PAUL - 13 July 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LISBON, PT - Reviewed by PATRICK - 10 July 2019
" Always super efficient booking cars with Autoeurope. I've been using the company for years and always great price and service. "
" It took over an hour to be served. Looking now at overall reviews on google, this seems to be usual. It is not acceptable that Budget is not more efficient in processing customers. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by STEPHEN - 06 July 2019
" Very easy and transparent booking system. Extremely good value for money. "
" They added additional cover which I did not want. It was not explained very clearly when I signed for the car. They put a block on my card for 447.03 euros which I thought was a standard charge until the return was the car. On return they wanted an extra 363.20 euros which I questioned and said I was not paying. They advised me to go back to the pick up desk and discuss it with them. On arriving at the pick up desk there were only 3 staff and a long queue of people waiting to pick there car up. I therefore did not have time to wait other wise I would have missed my plane. I returned to the drop off point and the told me to ring Avis UK on my return. Following a 45 minute phone call I eventually convinced them that I was misled and that the only charges I should pay was the local toll charges. In conclusion this was agreed. My warning to anyone dealing with this company abroad is be very aware of what they are trying to sell you as the person must be on a commission basis. I would use them again but I would be far more aware after this experience. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
FARO, PT - Reviewed by BRIDGET - 02 July 2019
" The gentleman on the desk in Faro was very helpful many thanks to him . "
" The paperwork re Insurance was quiet confusing could be made easier to digest "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by JON - 18 June 2019
" Always found AE very comprehensive and competitive "
" Picking the car up was a very slow process. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by GUY - 26 May 2019
" I use Auto Europe on a regular basis, and have no issues at all with the service Auto Europe provide. "
" VERY high pressure, aggressive sales at the rental desk, agent attempted to over-charge for extras, paperwork showing "no damage" to vehicle when there was damage to the rear wheel arch, mandatory "location surcharge" and local "licence fee" added without warning or explanation. All in all, the agent tried every trick in the book to over-charge and exploit me. This was without doubt the worst rental experience I've had in 30 years of renting cars all over the world. Terrible service, awful. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 7
FARO, PT - Reviewed by IAN - 21 May 2019
" The car was good and the price acceptable. I have used auto Europe before and will again. "
" The counter in the airport concourse was closed. There was a twenty five minute wait at the external car reception until we were seen and 40 minutes before we left the airport after landing. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CLIVE - 14 May 2019
" Need to warn about "extras" that are charged by the car rental company "
" Poor experience on pick up. Also "ripped off" by having to buy extra insurance. "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 07 May 2019
" Requires further explanation. Please reply "
" I made the above booking with AutoEurope for £103. I have been charged by Avis £211.30. The only extra I required was motorway access and use. I enclose documents. Please explain. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by PETER - 24 April 2019
" Overall would use Budget again, but when checking the car over for existing damage there was more damage than on the supplied documentation. I was unable to register this with the on-site staff - I was advised to photograph all damage and then discuss on drop off. I spent two weeks worrying during the rental that there might be problems when droping off the car. No such issues at drop off, but the worry could have been avoided if the on site staff were to review the existing damage against documentation during pickup. "
" Pickup & Dropoff paperwork is now fully electronic. Need a 4G signal to pickup documentation in order to check the car for existing damage before leaving the airport. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PORTO, PT - Reviewed by MIKE - 23 April 2019
" It would've been nice to know about the booster seat prices. "
" We were extremely dissatisfied with Budget, notably the price they charged us for child booster seats, which we were not told about when we booked. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 8
MADEIRA, PT - Reviewed by JOHN - 18 April 2019
" Car ok. "
" We were immediately encouraged to upgrade the car, '4 adults and 1.3 engine on hilly roads, better to upgrade' So we did but would a 1.4 engine really have made such a difference! "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 6
FARO, PT - Reviewed by TREVOR - 12 April 2019
" Easy to use website and a good choice of cars for anyone with specific requirements "
" No major issues with the rental other than the cost of the loacl motorway toll reader was far more than expected - 45 euros for the week instead of an expected 2 euros per day. This was not evident from the website information and should be specific to the location "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MADEIRA, PT - Reviewed by ANDREW - 27 March 2019
" Easy to book and good value. "
" Easy pick up after initial computer problems "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PORTO, PT - Reviewed by MICHAEL - 28 February 2019
" Overall fine "
" Counter staff very helpful and courteous when we picked up the car. Not very pleasant when we returned and were in a hurry to catch our flight. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by TONEY - 25 February 2019
" Very polite staff "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANTONIO - 19 February 2019
" I've not had a bad experience with autoeurope it self but with some of the companies you use,last year used Goldcar which I will never in my life use it again!!!the best company in Portugal is Guerrin but most of the times quite expensive. "
" There's no customer service at all,was being pressured to buy extra insurances with them...the car wasn't great but wasn't bad either...definitely won't be using this company again as the name says it all.0 out of 10 "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
FARO, PT - Reviewed by RAYMOND - 16 February 2019
" Very good ! "
" Very good overall . Check in 5 -10 wait and then another 10 mins before walk to car. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 14 February 2019
" Good booking system and prices "
" Good location at the airport and easy to deal with. Car in great order. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SHARLEEN - 24 January 2019
" Very easy to use and accessible service. I called the call centre to confirm a few details before I booked online and the operator was helpful, friendly and informative. Great booking experience! "
" I originally booked a manual diesel car. When I arrived to collect the vehicle I was provided with an automatic petrol car. The lady who was arranging my collection was very unhelpful and unenthusiastic and basically told me this was the only car available unless I was willing to pay more. I am capable of driving both so this was not an issue but this could have proved very problematic for other drivers. She then tried to sell me an excess waiver - when I explained that I already bought this through the website she told me that I didn't have it and that this would be an additional cost. I showed her my documents and explained that I had bought this already and she still tried to convince me to pay more money. She stated that the excess waiver I had was with an external company and if anything should happen I would have to pay Budget the excess in the first instance, then claim it back from the third party company. Had I not have understood the process I would have been tricked into paying for the same thing twice! "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by SAM - 24 January 2019
" Excellent service provided and very good price. "
" Very smooth transaction at the point of pick up and drop off. No issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CHRISTOPHER - 21 January 2019
" Not very good this time as mentioned above which was a surprise as I have not had a problem before and I got a better deal with another supplier "
" Can't comment on any of the above as the contract was cancelled when you wanted to make an extra charge to change the pick up time from 10.00pm to 10.00am which I input but your computer changed to a default setting "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LISBON, PT - Reviewed by GONCALO - 03 January 2019
" A "
" A "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 31 December 2018
" Good value, easy to book on-line "
" The usual efficient and friendly service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by CLIVE - 22 December 2018
" Good advice given on type of car for our holiday use on this stunning island. Staff were very genuine and friendly. "
" Efficient and friendly service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by RORY - 06 December 2018
" Efficient service "
" Efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by EDWARD - 02 December 2018
" Car hire is generally the worst customer experience when travelling "
" Car hire is still not easy. Always long waits and trying to sell additional insurance sat navs etc. Completing loads of paper when all this could be done beforehand. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
PORTO, PT - Reviewed by MICHAEL - 29 November 2018
" Excellent as usual "
" Always excellent company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by TIMOTHY - 27 November 2018
" Z "
" Great service, nuce, good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by ALEXANDER - 25 November 2018
" As I had some issues with Auto Europe before, so I can't recommend it. It's cheap, and you get what you pay really. "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANTONIO - 15 November 2018
" Very good service. Pleasant experience. Recommended "
" Very good service. Pleasant experience. Recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STUART - 13 November 2018
" No further comments "
" Lengthy queue to get checked in but quite efficient thereafter. Convenient location at airport and easy to find for drop-off. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEPHEN - 06 November 2018
" No problem "
" All went well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DANA - 24 October 2018
" Ok "
" Experience good Awaiting refund for full tank of petrol returned. Please reply to confirm. Dana Harris 07891668774 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SCOTT - 22 October 2018
" Good selection of providers and easy to compare features "
" I refused insurance when I picked up the car as I had already purchased a 3rd party annual policy. The agent added it on anyway and I was given an invoice with a balance of €264 when I returned the car. I am very annoyed about this and have raised it with the UK customer service department. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ALBUFEIRA, PT - Reviewed by ANTHONY - 08 October 2018
" Overall, very good value for money. Pick-up efficiency could be improved. "
" The office was closed when we arrived to drop off the vehicle at 9:10, when it should be open from 8:30. We had to wait outside the office until someone finally arrived to open the office at around 9:30. Pick up was also slow as we were offered every possible upgrade. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 2 Condition of the Vehicle: 8
FUNCHAL, PT - Reviewed by ARTHUR - 06 October 2018
" Stress free "
" Very easy and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by PATRICK - 06 October 2018
" Staff were very helpful and the car was great "
" overall good but I was misled using the website as I ended up taking out insurance which of little use and was able to get better cover at the time of collection. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MICHAEL - 04 October 2018
" Always a good company "
" very good only comment is that since the new computer system was installed in their office checking in and collecting the car takes much longer with each customer than it used to. Bringing the car back is quicker. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PORTO, PT - Reviewed by WAYNE - 30 September 2018
" Not happy at the moment "
" I am I middle of disagreement with budget regarding refuelling charge the car was returned full I have receipt for fillingup I am waiting for a reply "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LISBON, PT - Reviewed by KEITH - 27 September 2018
" Budget Lisbon got our holiday off to a very bad start. "
" 1. At collection: two counter staff on duty; approx 5 customers ahead of us; wait time in queue of around an hour to pick-up car, due to extraordinarily slow admin system. E.g. computer system did not have any of our personal info logged in, so EVERYTHING had to be inputted manually, even though we have rented from Budget MANY times previously. 2. The condition report for the car on collection was woefully misrepresentative of it's ACTUAL bodywork condition. Therefore yet more delay in recording every scrape and scratch (in the dark!) causing us yet more delay. We arrived at our destination too late for an evening meal due to Budget's inefficiency. 3. Even though the lighting in the car park was poor, Budget refused to let us examine the (black coloured) car in daylight the following morning and record any bodywork damage then. Most other rental companies in the UK permit this. Instead they instructed us to use the light from our mobile phone to check over the car for damage! This doesn't work!!! "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LISBON, PT - Reviewed by IAN - 27 September 2018
" As efficient as always "
" Pleasant and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by RONALD - 25 September 2018
" utterly bad experience "
" was conned into upgrade that was special deal alledgedly only extra 12 euros failed to make it clear this was per day despite being asked if this was all . extra insurance etc etc, ended up far from budget. then was given key and told car was parked in bay 55.......no one showed us the car checked for damage nothing. after working out how the car started (keyless) and how to move seats tried without success to work sat nav or at least change it to english language!.......at this point and 15 minutes later we went back to office for help, it took two of your staff to work out the sat nav system (which is also the handbook if you have a week to work it out) were then once again left to our own devices to be on our way. (we ended up useing our own tom-tom sat nav in the end, i still have no idea what half the controls in that car did!......and would never consider owning one!!!!!.....we ended our time with you feeling we had just been ripped off........customer care was no existant and staff just appeared to want to extort as much money from us as possible....also never given a printed bill ,as we had no access to internet was unable to see what we were charged until we returned by which time it was too late. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by TERENCE - 24 September 2018
" Overall I am satisfied. "
" Car could have done with a clean before being issued to me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by YOAV - 18 September 2018
" The online process was easy, but there was a gap between the info we got from you and what we've been told at the budget counter. "
" We waited 3 HOURS in line before we were atended. 4 hora in total to get the car. I understand it's high season but this long of a wait is outrageous! The company should not take so many orders is it can not be attended in a reasonable amount of time. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by TIMOTHY - 18 September 2018
" Overall very happy "
" Overall very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JEROME - 10 September 2018
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ALLAN - 10 September 2018
" Used AE for some 10 years - always found you very helpful when dealing with the car hire companies who can be less than honest with the man in the street. "
" Had to call customer services but they seem too busy to be of help and just give me another number to call. I got a puncture then was unable to use the car very much for a week on the emergency spare. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 7
VILAMOURA, PT - Reviewed by PHILIP - 09 September 2018
" Also a charge when I dropped off the car, I still have no idea why, very poor explanation and service "
" No one at office when I arrived and when he did arrive he had no personality and all systems were down "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by TAI - 06 September 2018
" Auto Europe i've booked car hire with a few times, always online and great deals. It's unfortunate that the actual car hire company is hit and miss. Doesn't matter if the car hire company are a big name or not. "
" The car was great, shame that the counter staff and car pick up process at Lisbon airport is an absolute shambles. Took nearly 2.5 hrs to get the car, 45 mins of that time was spent at the counter with staff who clearly weren't interested in their job and even spent time browsing their personal mobiles whilst keeping everyone waiting. The admin side was so inefficient, at europecar, they go through the same detail in 10mins, signed and ready to go. Budget wanted me to sign without offering me the chance to read their t&c's. I had to rush through this as i'd been waiting so long for them to allocate me a vehicle. 3 staff at the counter took over 90mins to deal with the 7 customers before me, all of whom had vouchers. If this is how this branch operates then never again thanks. When I went to pick up the car, it was chaos in the car lot. Customers had to have new cars reallocated as the ones they were given weren't ready and when it was my turn the same thing happened. Lisbon Airport Budget is a total shambles. I am still waiting for the copy the contract to be emailed to me as promised or have they just taken my email address to sell on to earn some more pennies from their customers. I cannot fault the staff when I returned the vehicle though. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by JILL - 05 September 2018
" Faultless (apart from the additional costs). The staff were very efficient, friendly and kind. My husband is wheelchair bound and the staff very kindly ran us to the airport in the car so that my husband didn't have to transfer to the shuttle bus. Fantastic service. "
" Faultless (apart from the additional costs). The staff were very efficient and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CRONAN - 05 September 2018
" Auto Europe is very is to use. Got a great deal. "
" Very straightforward getting the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAGOS, PT - Reviewed by CHRIS - 04 September 2018
" Overall good "
" Slow pick up "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by IAN - 31 August 2018
" All good as usual with Auto Europe "
" All very smooth at both ends of the rental "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by COLIN - 15 August 2018
" none "
" counter staff too pushy to sell car had unrecorded damage and incorrect fuel reading "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 4
LAGOS, PT - Reviewed by MARK - 24 July 2018
" Exellent service. Car was new and very clean "
" Excellent service from start to end "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MICHAEL - 20 July 2018
" Excellent "
" As always an excellent company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CAROLINE - 19 July 2018
" It was a good experience, a bit of a queue at pick up but nothing major and from then all it was all excellent. "
" It was a good experience, a bit of a queue at pick up but nothing major and from then all it was all excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GEORGE EDWIN - 16 July 2018
" No problem with Autoeurop- additional insurance purchased easily and customer services taking up my case with Budget charges very friendly and helpful. "
" Vehicle excellent. counter service staff very poor my account is in dispute to due added charges which they could not explain properly at collection and return of vehicle. Will never use Budget again. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PORTO, PT - Reviewed by STEPHEN - 12 July 2018
" When are car hire companies going to allow clients to add documentation, insurance, etc at time of booking. We spent an hour waiting for others and being dealt with, filling out information that was already on the system! If I can complete forms/add ID to book a flight, then DO SO FOR CAR HIRE!!! "
" When are car hire companies going to allow clients to add documentation, insurance, etc at time of booking. We spent an hour waiting for others and being dealt with, filling out information that was already on the system! If I can complete forms/add ID to book a flight, then DO SO FOR CAR HIRE!!! "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by ADRIAN - 11 July 2018
" Good experience would use again "
" Quick service at reception, good hand over and drop off. Car nearly new all minor damage was noted and recorded by staff prior to leaving car compound. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MICHAEL - 11 July 2018
" Swindlers "
" Took large payment from my credit card in excess of the rental agreement with no explanation. Now in process of credit card dispute. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEVEN - 06 July 2018
" Will be using either Guerlin or Sixt next time. "
" We were given KIA rio instead of Peogeot 2008 we ordered and was full of damages on the body. The clutch was very bad and a bit too small for 2 golf bags. The printer was out of order and the drive away took ages when we arrived at airport at 10:30pm "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 1
LISBON, PT - Reviewed by BEN - 02 July 2018
" Always competitive prices. "
" Extremely long wait on collection - 40 minute queue at counter, then an hour's wait before being given the car. When we were given it, it was a significant upgrade though (Mercedes estate when we'd booked a hatchback). "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by IAN - 21 June 2018
" I received better service than any low-cost hirers and will rather use your service in future. However, I still have not received my copies of the contracts that were supposed to be emailed to me! "
" Great experience - very pleasant and efficient personnel! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 19 June 2018
" Very smooth and easy service, I will definitely look at Auto Europe first when I next need to hire a car. "
" It was a pity that we needed to wait in a long queue while half the staff stood at the empty desks reserved for premium customers. But everthing was fine once we reached the front of the queue. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAMES - 19 June 2018
" From booking to drop off always efficient. "
" Great service and great value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 22 March 2014
" Excellent website was easy to navigate, understand and choose the options that I required "
" Pleased that car hire went so very smooth both at arrival and departure. "
MADEIRA, PT - Reviewed by ANDREW - 21 March 2014
" Very efficient, with everything spelt out - no surprises. "
" Very friendly staff, and very efficient hand over. I was particularly pleased when I was taken around the car, having the defects pointed out to me. "
LISBON, PT - Reviewed by GERARD - 17 March 2014
" Very informative and helpful. "
" Free upgrade and really straightforward pick up and drop off. The Budget desk at Lisbon airport is situated at the Avis counter and not very visible. Signage could be more prominent. That aside, great service. "
LISBON, PT - Reviewed by NARESH - 29 January 2014
" Overall excellent as always, just reminded the rental company to check water levels in the screen wash bottle, none this time. "
FARO, PT - Reviewed by RALPH - 12 December 2013
" Price was cheaper than the price quoted by the hire company "
" Have used Budget before and always found them helpful and efficient "
FARO, PT - Reviewed by ANDREW - 06 November 2013
" The booking was very easy on the website and was much cheaper than going through Budget website. "
" The staff were very efficient and friendly. They spoke good English and explained everything very well. I liked the full tank to full tank fuel policy so you pay for what you use. The rep asked if we wanted extra insurance cover for the excess but put no pressure on us to buy it. The depot is straight outside the terminal just a short walk and easy to find. "
FARO, PT - Reviewed by RUSSELL - 06 November 2013
" the web was good "
" The car originally given by budget was not road worthy as it had a bald nearside tyre and the windscreen seal was loose and flapping about.This caused a very lound noise when going over 40KM. I complaned about the tyre at the time of retal but was told that they had no others,given that I had travelled with 3 children,wife and my 78 year old dad...I took the car.But the noise from the seal was too much!!!I Phoned the rental company and they change the car in the morning for a much better version of the same vehicle. They came to the resort to change so this saved this review from being Dissisfied to satisfied,but only just. "
FARO, PT - Reviewed by MICHAEL - 05 November 2013
" Everything very efficient. Found us a good value rental and provided all necessary information. "
" Car was what we ordered and was fine. Couple of minor problems with the car - one defective reversing light and one problematic lock on rear door. But it was spacious and economical and did what we wanted. Service at Faro airport reception very good - courteous and efficient. "
FARO, PT - Reviewed by ROBIN - 24 October 2013
" They asked if I wanted to hire the toll payment transponder. I declined, saying I would pay the motorway tolls in the post office. Budget left the transponder in the car, which meant I couldn't pay in the post office. I am now left to wait for a bill (and a fine for late payment) when it wasn't my fault. Budget were unhelpful in the extreme. The person who handled the return of the car was rude and abrupt. I won't be using them again. "