BUDGET SPAIN Car Rental Reviews

BARCELONA, ES - Reviewed by STEVEN - 19 September 2025

" Car was a rather tired (96000km) Citroen Aircross. Although in its defence no issues were encountered during rental period. A considerable amount of scratches and a handful of minor dents to paintwork. Drivers seat had a couple of stains evident. On return of the vehicle the Budget staff member was totally OK with the vehicle and agreed with me that it was certainly due for retirement and apologised saying that they had been heavily booked during this period. Mixed feelings about the whole affair really. "

" Check in process was smooth enough by utilising there Quick Pass system. This meant not having to stand in a queue. The system ultimately ended in a paperless process with all check in details being sent to your email address. This i did not receive, even after a second enquiry at the pick up point. A subsequent enquiry whilst away from the airport at my destination address yielded test emails which i received. I can only assume a tech error from the check in staff. Not impressed as all the emergency numbers would have been included within this email. "

Value for Money: 3
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ARRECIFE, ES - Reviewed by ROBERT - 16 September 2025

" Great service, highly recommended "

" Great car, good service although the collection details at the airport weren't very clear as it didn't mention being picked up by a bus to be transferred to the office. But would definitely use them again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GERONA, ES - Reviewed by JULIAN - 16 September 2025

" Invariably use Autoeurope and find the best deals with them "

" Reception, car allocation all very good, welcoming and efficient. However, most unusually: 1) car fairly dirty externally (may have had a day or so in dust and rain) 2) rear seat crisp crumbs and sticky drink (easily capable of removal) 3) windscreen dirty and smeared internally 4) rather more importantly, two warning lights illuminated on instruments; a) low tyre pressures and which on checking by staff at my insistence before driving, were all low (they were corrected for me and the tp monitoring re-set by Budget staff) and b) low washer fluid (easily corrected by me later). Most unusual for a hire car to be sent out with clear easily correctable defects. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

ARRECIFE, ES - Reviewed by SEAN - 10 September 2025

" As above "

" Poor information in respect of directions to pick up point at Arrecife Airport. Once at car hire pick up point, staff shortages and long wait times, vehicle in poor state on exterior, staff wanting to sell add ons. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 6
Condition of the Vehicle: 3

BARCELONA, ES - Reviewed by CHRISTINE - 08 September 2025

" Great! "

" Very smooth and quick service when arriving and departing "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUERTEVENTURA, ES - Reviewed by SALLY - 03 September 2025

" Good experience although car had problems going into gear and lots of scrapes "

" Good experience although car had problems going into gear and lots of scrapes "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LAS PALMAS, ES - Reviewed by JOANNE - 01 September 2025

" Very pleasing experience, would book again. "

" No queues, new car & friendly staff. Value for money with free additional driver. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUERTEVENTURA, ES - Reviewed by STANISLAW - 31 August 2025

" Very easy and clear car selection on the Auto Europe website "

" They not-so-gently force you to buy additional insurance on Fuertaventura "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 6

MALAGA, ES - Reviewed by YEHOSHUA - 25 August 2025

" Seamless! "

" Everything was great ! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ARRECIFE, ES - Reviewed by KEVIN - 22 August 2025

" Na "

" Na "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

ARRECIFE, ES - Reviewed by LIAM - 19 August 2025

" No communication you just have to wait in car park for someone to show up, waited 20 mins no show called no answer another 15 should up, not what you need when your on holiday and travelling for 12 hrs. "

" I paid for extra cover before arriving so i didnt need to leave a credit card payment on file as it said, when i arrived they needed a payment on file i had no choice. After the refund on my card still out of pocked by £30.00 absolute rip off "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LAS PALMAS, ES - Reviewed by DAN - 12 August 2025

" Completely satisfied from start to finish. "

" Fantastic service couldn't have asked for better customer service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ARRECIFE, ES - Reviewed by ALEXANDER - 11 August 2025

" Otherwise fine "

" Disappointed that it is situated off airport and the voucher did not make that clear "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GERONA, ES - Reviewed by TIMOTHY - 04 August 2025

" I have used AutoEurope many times and never had any problems. Would think carefully before picking Avis / Budget again though if this is the standard. "

" Very slow service for picking the car up. I had to wait best part of an hour to be seen even though there were only 3 or 4 people in front of me. There seemed to be IT issues, but even so there weren't enough staff on for one of the busiest days of the year. When I was finally seen, I was given one of the most beaten up hire cars I've ever received... The list of damage was nigh on comedic - dents, scratches, and even missing part of a door handle. Whilst checking the car I (incredibly) found additional damage, but the staff weren't very interested... I asked if there was an alternate vehicle; there wasn't. In fairness, the car was OK beyond the surface damage despite having high miles. However, it flashed up daily that it was due an oil service, and that the key fob battery needed replacing, which definitely gave the feeling of the vehicle not being well maintained. Drop off was fine though - was met by a staff member, the vehicle checked / signed off immediately on return. "

Value for Money: 6
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 2

FUERTEVENTURA, ES - Reviewed by MICHELLE - 04 August 2025

" Still waiting a response from autoeurope after 3 weeks nothing "

" Reservation counter closed earlier than stated so there was no one there. Stranded alone in Fuerteventura airport at 10.00 pm wasn't the best start "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ARRECIFE, ES - Reviewed by PAUL - 31 July 2025

" EASY TO BOOK "

" VEHICLE HAD NUMEROUS COSMETIC DAMAGES THAT HAD'NT BEEN RECORDED (SHEET PROVIDED STATED NO-DAMAGES). THE STAFF INSPECTED AND CONFIRMED EACH POINT AND RECORDED THIS. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

FUERTEVENTURA, ES - Reviewed by GRAHAM - 28 July 2025

" See above. I'd be keen to discuss further. "

" They are clearly running a "damage" scam / gouging - as is broadly reported in reviews online - and particularly on Reddit. I will elaborate if anyone is interested. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

SANTANDER, ES - Reviewed by GORDON - 24 July 2025

" Good price, rental was trouble free "

" No queue and pre-registered so pickup was easy. Car was clean and in good condition. Early flight so left keys in drop off box and car was checked in by the time of return to UK. No issues or problems of any sort "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

GERONA, ES - Reviewed by STEVE - 15 July 2025

" I have also received a bill from Budget and have had to contact customer service for Budget and Auto Europe confirming that this is a clerical error and not an extra bill from Budget , either way it is time consuming and disappointing customer service "

" Counter staff was argumentative and dismissive regarding taking out their extra insurance for €120 when i had explained I was covered via Auto Europe . Even after ringing Auto Europe that stated I was not fully covered . Car had not been cleaned inside or out . Car was very good but should have been cleaned "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 7

GERONA, ES - Reviewed by NEIL - 11 July 2025

" Did not like the pressure at pick up. "

" I thought I had fully booked and paid on line and when we arrived we were pressured into taking a higher insurance. Not impressed. "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 8

ARRECIFE, ES - Reviewed by NEIL - 09 July 2025

" Don't make it clear the insurance supplied isn't really suitable and it wasn't explained that the hire company will force there insurance upon you and feel obligated to take "

" Staff basically tell you the car is uninsured with them and you are liable for all damage without taking there insurance which start at 25 euros per day. This added an unexpected cost of £200 to my holiday. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 4
Condition of the Vehicle: 6

ALICANTE, ES - Reviewed by KINGSLEY - 03 July 2025

" Always book through Auto Europe "

" Very professional; new car; hassle free "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ARRECIFE, ES - Reviewed by KENNETH - 03 July 2025

" All good !! "

" Very polite and helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by DAVID - 02 July 2025

" All good ... "

" Everything went smoothly - just a long way from the arrivals . I chose Budget as it was in arrivals but then had to walk miles!!! "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ARRECIFE, ES - Reviewed by NICK - 01 July 2025

" Terrible and I won't be using you ever again. My advice to anyone is go direct to the company who owns the car, don't go through Auto Europe as there a third party. "

" I paid extra to have insurance covering everything but when I went to collect the car I was told I had no insurance. I either had to pay a 2000 euros deposit or 270 euros for insurance. I definitely will not book through you ever again, it left a bad taste in my mouth and I feel I was effectively robbed. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 2

LANZAROTE, ES - Reviewed by RAIDEL - 28 June 2025

" The booking for Budget is misleading on the AutoEurope was it says the counter is in the airport when in fact it is outside the airport and you need a shuttle to get there adding more time to your journey "

" I was expecting the Budget counter to be at the airport and not outside. The booking via AutoEurope said in Airport and that's one of the reasons I made the reservation "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 6

FUERTEVENTURA, ES - Reviewed by MARK - 27 June 2025

" Great value just a pity the reception staff were too sales orientated "

" Reception counter staff were very pushy with the extra insurance sales. I didn't need it because I have an annual policy but several people in front of me were pushedtotakeit "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SEVILLA, ES - Reviewed by GRAHAM - 21 June 2025

" All good "

" Generally very good experience although the drop off could have been better signed. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 7

SEVILLA, ES - Reviewed by HUSEYIN AHMET - 20 June 2025

" Staff was insisting for extra insurance even if you already paid during online booking. Budget staff didn't care where did you book from. Autoeurope or any other companies. The car was not in the same category that I booked online. Sorry, I'll not use liaising companies for car rental anymore. "

" I rented a car since I trust Avis, Budget, Sixth and Budget. But the staff was rude, pushing me to pay extra for insurance. I told her that I already paid for premium insurance package that covers everything. She insisted and confirmed that she cannot see my insurance details. There were no floormats in the car. Staff was very slow and we were waiting outside that container. It was extremely hot outside. They had a very limited English to communicate fluently. I booked a mini SUV Crossover but she gave me a Ford Focus with 1 lt engine. That car was struggling on uphill. I paid higher amount, but they sent me a lower invoice with different breakdown. The worst part of this experience is feeling of being cheated. All customers complaint about staff's behavior once they leave this office. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ARRECIFE, ES - Reviewed by KENNETH - 16 June 2025

" very easy "

" very smooth "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ARRECIFE, ES - Reviewed by RAMSAY - 11 June 2025

" Only small gripe is that the instructions for the location of the shuttle bus, in a far corner of the airport carpark, weren't overly clear and I had to ask airport staff to help. "

" Polite staff. Car was in good condition and clean. Even the windscreen was clean, which is a rarity with rental cars! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ARRECIFE, ES - Reviewed by GRANT - 10 June 2025

" Very happy overall. "

" Nice clean car, very good value. Was expecting car to be at airport but mini-bus transfer was quick and easy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LAS PALMAS, ES - Reviewed by GABRIELA - 08 June 2025

" Very easy to book. Lot of choice and options. "

" Very happy with the car we had. Bit difficult to find the space where the car was parked at Gran canaria airport. Same during return, difficult to find the drop off. Very good value for money snd we received 2nd driver for free. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ARRECIFE, ES - Reviewed by ROSS - 03 June 2025

" Easy from start to finish... Thank you "

" All in all absolutely spot on thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

GERONA, ES - Reviewed by JAMES - 25 May 2025

" We always use you. "

" We have had a previous experience where Budget did not check the ad blue in the car and it ran out after a few miles causing the car to breakdown. I would expect it to be like engine oil and checked. It costs us several hundred pounds and we were never refunded. So difficult once back in the uk. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 4

ARRECIFE, ES - Reviewed by DEREK - 23 May 2025

" Always found AE easy to navigate & use. Prices are good. "

" They are no longer based on the airport. Pickup and drop off is off airport at Playa Honda. We were not aware of this. Shuttle mini bus pick up is from an unsigned posted small structure in the far corner of the upper carpark. We only found it because of others waiting. I wouldn't recommend this company if you have disabled people in your party. Should be advised as off airport? "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

TENERIFE, ES - Reviewed by ANDREW - 21 May 2025

" Only reason for 8 is that everyone wants to check out best deal on website so referral is redundant "

" Service was good and efficient. No extras or upsell attempts. Think instructions for pick up bus could be better. While told what bus stop not told where bus stop was located and those we asked did not know. Long way to haul luggage. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ARRECIFE, ES - Reviewed by GEOFFREY - 12 May 2025

" Used Auto Europe number times but this was most disappointing experience. Started when we arrived at Airport where we were told Avis/Budget were not at Terminal as advertised and reserved with Auto Europe but had to take shuttle from car park. You need to amend your details. franchise badly organised with long queues and unfriendly staff. Not great customer experience. We're due to fly to Mallorca in July but may look at alternative suppliers from Auto Europe as need to be sure it's terminal and not shuttle service as felt website misleading "

" Shuttle service not in Terminal as advertised by Auto Europe as they moved 10 months ago to unit off airport Long queues waiting to collect car at desk Not happy at being told that we had to show refuel receipts when returning vehicle and that it was within 10 kms after declining to purchase full tank in advance On return had to queue with customers collecting cars ...no return desk. Again another long wait Not great customer experience "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 2
Condition of the Vehicle: 6

ARRECIFE, ES - Reviewed by VIKTOR - 08 May 2025

" I booked car for 6 passengers arrived at pickups location and it was 5 seats car. Still trying to get my money back. Paid extra 257 euros "

" I booked car for 6 passengers arrived at pickups location and it was 5 seats car. Still trying to get my money back. Paid extra 257 euros "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ARRECIFE, ES - Reviewed by CATHARINE - 07 May 2025

" Would book again. Thanks "

" Better description of how to find the shuttle bus should be included on the rental voucher. We wasted too much time wandering around the car park having spoken to some of your car hire rivals who were clearly very annoyed at having to explain again how it worked! Check-in lady at the office was very efficient. Spoke brilliant English and I was grateful for that. Drop off was SO simple and the confirmation that the car was in good condition on return was very swift, as was the return of the deposit. Thank you "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ARRECIFE, ES - Reviewed by JOHN - 06 May 2025

" Booked on airport and had to get a shuttle bus to the car rental. We had a disabled member of our party as well. It acceptable at all "

" Booking said on airport, when in fact it was off airport. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 6

ARRECIFE, ES - Reviewed by GORDON - 05 May 2025

" Poor experience overall - also refund of deposit on credit card less than taken. "

" Misleading information on airport pick up (was shuttle service not in terminal as booked) car seat was very dirty (had to clean before acceptable to use). "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 4

PALMA DE MALLORCA, ES - Reviewed by ADRIAN - 04 May 2025

" Overall very good especially the pre registration but read my comments on drop off "

" Seemed to be understaffed at drop off. Lady told me to put keys in the box as she had to pick up a car and would be 20 mins. That is fine but as a customer one always wants that inspection and sign off that the car is fine and no additional costs. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 10

TENERIFE, ES - Reviewed by CATHAL - 30 April 2025

" Read comment 3 "

" I booked a 7 seater berlingo or similar on your website and received a 5 seater vw caddy where the 6th and 7th seats had been removed The car agent said it was nothing to do with them and to call auto Europe I called Auto Europe and they insisted I booked a 5 seater Looking £750 for a 7 seater I had to drive round all week with children in the back with no seat belts "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 5

FUERTEVENTURA, ES - Reviewed by MICHAEL - 22 April 2025

" I would recommend "

" Quick, good price, the car could have been a little cleaner inside. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ARRECIFE, ES - Reviewed by ANDREW - 21 April 2025

" I deliberately booked a terminal pickup. Except the information was wrong. The meeting point unsigned. The transfer bus late and the pickup process very slow. In all it took an extra 3 hours to begin our holiday. I will be looking at other options for car hire in future "

" Very slow pickup "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 6

ARRECIFE, ES - Reviewed by EDWARD - 17 April 2025

" Have used them before and when we had a problem with the car then they were there to help "

" Didn't realise that Avis was off airport via shuttle - Auto Europe stated "at airport" so caused a little confusion when getting the car. Overall experience with Avis/Budget was good although they did try and sell us again the extra insurance although we had paid for it via AutoEurope... "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

LA PALMA, ES - Reviewed by NIGEL - 14 April 2025

" Apart from the long wait at pickup it was good service. "

" Good value compared to other companies. Helpful counter staff. Main issue was the wait time at pickup with only one person working at the counter - over an hour before we were served. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ARRECIFE, ES - Reviewed by KEVIN - 09 April 2025

" Collection needs to improve "

" Collection of vehicle very slow It should state that you need to use shuttle bus, very confusing at airport Terminal and when arrived at collection depot it was a mad house, on returning vehicle very good "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ARRECIFE, ES - Reviewed by STEVEN - 09 April 2025

" I will use an on site company next time like Hertz and book direct. "

" Off airport, which is unusually for Budget, not very well organised, not enough room in the off site compound. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 7

TENERIFE, ES - Reviewed by DAVID - 04 April 2025

" I have used Auto Europe on many occasions and always found them to be efficient and competitive. "

" The staff were very friendly and the check in process was quick and easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by MICHAEL - 01 April 2025

" But watch out for extra charges "

" Added extra charges. Not impressed "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LAS PALMAS, ES - Reviewed by JOSEPH - 28 March 2025

" Phoned Autoeurope UK ,hoping for some assistance regarding the above issues, but was just directed back to Budget in Gran Canaria. "

" 1st vehicle provided was overfilled with oil and resulted in black smoke and emission warning light. Returned following morning and was given 2nd vehicle. It had quite a lot of dents/scratches. Person at counter said new agreement would be emailed to us. This arrived 2 days later and stated vehicle was UNDAMAGED. Fortunately we had taken video/photos before leaving the airport! Emailed these to Budget, but got no reply. Phoned the desk and was told not to worry. Nevertheless, I was concerned that when we returned the car we would be made liable for the damage. Fortunately the agent at return desk explained that they were aware of the damage and we were not held responsible, but it was a bit of a worry. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

ARRECIFE, ES - Reviewed by KEITH - 25 March 2025

" See above. Claiming the Budget/Avis car hire at Lanzarote airport is at-terminal is a lie and is false advertising. Would never use again "

" Claiming Budget is an at-terminal pickup is a simple lie. A 50 minute wait for a bus to take us on a 15 min journey to a remote office is not in any way at the terminal. Please change this description ASAP as it is false advertising "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 6

FUERTEVENTURA, ES - Reviewed by PETER - 22 March 2025

" Generally good. "

" Picking up the car was a nightmare as there was a massive queue and only one staff member dealing with customers "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 5

LANZAROTE, ES - Reviewed by SIMON - 19 March 2025

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MADRID, ES - Reviewed by NATHANIEL - 12 March 2025

" Booking process is not clear. i was of the impression the insurance was comprehensive and I did not have to take another insurance with Budget. Please make these clauses clear to the customer. "

" Insurance is not clear. It is important one knows that the insurance taken with the broker is not the same as what is provided by Budget "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 6

ARRECIFE, ES - Reviewed by JOHN - 10 March 2025

" Auto answered my emails and telephone questions quickly and edfficiently. I will use them again........... "

" No issues at all. Pick up from ACE was quick, transport to collection point was shortvand staff brilliant and friendly. Car was good and did the job. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ARRECIFE, ES - Reviewed by ROBERT - 10 March 2025

" Straightforward "

" From description on website indicated car could be picked up @ airport. In fact there was a shuttle bus. Worked out fine but not as expected. Staff pleasant. Car clean and lots of scratches. 40000 km on clock. Staff pleasant. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 6

ARRECIFE, ES - Reviewed by JEFFREY - 08 March 2025

" Your website when I booked showed at airport any searches on your website show at airport and your website still says at airport however it's a transfer in a mini bus which cost me a lot of time and inconvenience. I would never have booked them offsite rental.. "

" Booked through your website for at airport pick up and drop off turned out to be an offsite transfer not happy at all a lot of extra time wasted I could've booked a cheaper car on your website with a transfer. It's not clear / Budget is off site "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 10

ARRECIFE, ES - Reviewed by PHILIP - 07 March 2025

" I asked for and paid for an airport pickup and was given a shuttle bus service. I will not be using Auto Europe again. "

" I booked a car to be picked up at Lanzarote airport, only to be told to go to a parking space in the public carpark where a shuttle bus took us to an offsite car hire office. It took well over an hour for the walk from the airport terminal, the bus ride, and waiting at the car hire location. I will not use this company again. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

ARRECIFE, ES - Reviewed by JEAN MICHEL - 06 March 2025

" AutoEurope usually great. "

" AutoEurope website says budget were located on airport. They're not. It was a nightmare to find the pick up place to get shuttle to Budget location. Some the budget staff quote rude "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 7

ARRECIFE, ES - Reviewed by JOHN - 06 March 2025

" As above, involves a bus transfer to/ from office. I booked because Auto Europe said the rental desk was in terminal. I only discovered there was no in-terminal desk on arrival. There was no mention on the pick- up instructions that it was not in- terminal and no instructions about how to find the transfer. It took me 30 minutes to work out that there was a bus and where to find it. When I finally got to the office ( in an industrial estate) I was given instructions for the transfer to the office from the terminal! A classic case of the horse having bolted. Totally unsatisfactory: I never knowingly book a car without an in-terminal desk. Inexcusable from AutoEurope. "

" They are offi airport. Involves a bus transfer to / from office "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ARRECIFE, ES - Reviewed by ROBERT - 05 March 2025

" AS ABOVE - PREFER TO HIRE DIRECT FROM AIRPORT NOT AT AN OFF SITE LOCATION "

" ALL OK BUT THE LOCATION /PICK UP AT THE AIRPORT WAS TIME CONSUMING AND CONFUSING "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 7

TENERIFE, ES - Reviewed by WARREN - 26 February 2025

" we booked the car online and paid an EXTRA FEE as a collision and excess waiver.... but when we picked up the car in Tenerife we were told 'The extra waiver was totally useless and we would need to pay an additional 231 euro AGAIN to take the excess from 2500 euro to zero and avoid any other extra charges and holding of 650 euros on our credit car'. As a family of 6 on a very strict budget this used up a significant part of our holiday money so we were unable to enjoy a number of planned trips for the children as a result. We feel totally scammed and not tin the slightest impressed and will be spreading the word about this con. Our car also only had 420 km of fuel when we collected it an we returned it full as instructed (to avoid even more hidden charges) but when i filled it and handed it back it had 720km range as per the on board readout which means that the car was not full when we collected it...... VERY DISSAPOINTED and out of pocket "

" we booked the car online and paid an EXTRA FEE as a collision and excess waiver.... but when we picked up the car in Tenerife we were told 'The extra waiver was totally useless and we would need to pay an additional 231 euro AGAIN to take the excess from 2500 euro to zero and avoid any other extra charges and holding of 650 euros on our credit car'. As a family of 6 on a very strict budget this used up a significant part of our holiday money so we were unable to enjoy a number of planned trips for the children as a result. We feel totally scammed and not tin the slightest impressed and will be spreading the word about this con. Our car also only had 420 km of fuel when we collected it an we returned it full as instructed (to avoid even more hidden charges) but when i filled it and handed it back it had 720km range as per the on board readout which means that the car was not full when we collected it...... VERY DISSAPOINTED and out of pocket "

Value for Money: 2
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 5

LAS PALMAS, ES - Reviewed by ALLAN - 21 February 2025

" Very efficient handover of keys and no waiting to handover vehicle at end of hire period "

" Very efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS PALMAS, ES - Reviewed by COLIN - 20 February 2025

" The car rental collection and return car park is difficult to negotiate. "

" The queue and waiting time for collection was too long. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ARRECIFE, ES - Reviewed by JENNA ELIZABETH - 19 February 2025

" Auto Europe need to investigate Budget in Lanzarote, their service is not what Auto Europe are selling. No terminal collection or drop off, refused Auto Europe's insurance. "

" Very disappointing, the whole process was a joke. I will never use Budget again. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 4

ARRECIFE, ES - Reviewed by IAN - 19 February 2025

" Good apart from the CDW insurance which was not recognised as valid by Budget. A head's up on what Budget would oblige me to buy at point of collection would really have helped inform my choice. "

" The car was fine - I was expecting a VW Polo but Citroen C3 was just as good. Getting the car was confusing to say the least. The 'meeting point' at Arrecife airport is a concrete shelter hidden at the corner of the main car park - not marked and quite a way from the terminal. The order document simply said 'Meeting Point'. The other negative is the excess waiver insurance. I pre-bought CDW insurance from Auto Europe but this was not recognised by Budget, who insisted that I buy excess waiver insurance from them - and this cost more than the week's car rental! In hindsight, I probably should have refused this but it was late, I was tired after the meeting point debacle and I just wanted to get to my hotel. In summary - beware the excess waiver insurance 'upsell'! "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MALAGA, ES - Reviewed by ANDREW - 19 February 2025

" See above "

" am extremely unhappy with my recent car hire at Malaga airport which I booked through your company. I paid you £40.52 for the 2 day hire up front. Although I took the excess insurance cover with you I decided to upgrade to their full insurance but they have charged me with having to refuel the vehicle but I returned it FULL(checked and count agent on return of the vehicle). I have had no luck with dealing with budget but met with a deathly silence "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

ARRECIFE, ES - Reviewed by CHRIS - 17 February 2025

" Happy with Auto Europe "

" Its not on the airport. That's completely false information.... Took ages on returning car. Also very petty policy on full to full... "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 10

GRAN CANARIA, ES - Reviewed by MICHAEL - 16 February 2025

" See above, I'm sorry but I do not make recomendations "

" Sorry I never make recomendations. The collection was not bad, I was 5th in the queue, so had to wait. Carcwas in good order, however the air-conditioning was very poor, probably needs a gas recharge. Hand back was efficient and fast. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FUERTEVENTURA, ES - Reviewed by WAYNE - 14 February 2025

" At the moment we will not be using Budget / Avis in the future we will see what your response from the complaint will be "

" There is a complaint in progress which I am still waiting from a reply from budget "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

LAS PALMAS, ES - Reviewed by JAMES - 13 February 2025

" Easy to search for best deal/ car size and company "

" Good price, including free second driver. All went smooth and straight forward "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by ANDREW - 13 February 2025

" If this is how your suppliers behave why would I "

" We notified Budget that we were unable to return the car because I was taken ill and could not fly. They insisted that we had to get the car back that day but we explained my wife did not drive but they were still insistent. In the end they agreed to get the Playa Blanca office to collect the car. We left the keys with reception at our hotel and they said they would collect within the hour. 24 hrs later the car was still at the hotel and we have been charged a late return fee. I have emailed them and am still waiting for a response. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

LAS PALMAS, ES - Reviewed by GARY - 12 February 2025

" Everything great "

" Everything went brilliantly, was very wary after reading about people's other experiences with other car rentals. We had a great experience, car great, drop off great . We have already recommended you to others. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TENERIFE, ES - Reviewed by TIMOTHY - 12 February 2025

" Excellent administration and one of the best prices I could get whilst still using a rental company with a good reputation. "

" A very good rental experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ARRECIFE, ES - Reviewed by BJORN - 10 February 2025

" Rental location was supposed to be in terminal. It is not. Not clear where the pick-up location was. Long wait to get car. "

" Rental location was supposed to be in terminal. It is not. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 7

ARRECIFE, ES - Reviewed by DON - 09 February 2025

" Please see comments "

" Car advertised as on airport but needed to find shuttle bus which was difficult without instructions. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MALAGA, ES - Reviewed by CHANA - 09 February 2025

" Was ok "

" I have. Come home to the. Saying i dropped off 9 hrs 52 mins late and they want me to prove otherwise .the only proof i have is a boarding card showing i left the country before that !but also dropped the car the night before ! Which i dont have proof of "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by JAN - 09 February 2025

" Everything was great -- however, we expected to see the check-out staff at the car park but they were not there even though we arrived during opening hours. "

" Everything went as exepcted. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

TENERIFE, ES - Reviewed by MARTIN - 06 February 2025

" See above "

" I was very happy with everything about the car hire process but the insurance of 160 Euros was in my opinion excessive as it was more than I paid to rent the car ! "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUERTEVENTURA, ES - Reviewed by RICHARD - 05 February 2025

" All good "

" Generally all good. Car wasn't very clean but in general Budget we're good to deal with "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

TENERIFE, ES - Reviewed by CARL - 03 February 2025

" Great value "

" Staff were excelllent ,picking up and dropping ohh. Car was great "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by PETER - 02 February 2025

" One of the worst car rental experiences in recent times "

" Not in the terminal as advertised, took me an hour to find the shuttle bus. Deposit not correctly refunded, so out of pocket. Old and smelly car supplied "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 2

ARRECIFE, ES - Reviewed by KEVIN - 29 January 2025

" Booking car etc was ok, but it is incorrect to state Budget is on airport, and the phone number was incorrect. "

" When I booked the car, Budget was shown as being on airport for collection. On arrival, this was not the case, we had to wait in the main car park (where several other companies kept their cars) for a shuttle bus. I couldn't phone Budget, as the number on my paperwork was incorrect, eventually when a customer of Avis turned up, he had a number & called, to be told driver would be 10 mins. When we got to the office (10 min drive), we had to wait another 30 minutes at least in a large queue to get the car. Highly unimpressed, would have been much quicker to have used one of the other companies based at the airport. We also had to allow much more time when returning the car in case there was another delay with the shuttle bus. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 9

ARRECIFE, ES - Reviewed by NICOLA - 29 January 2025

" I think it is likely that Budget have closed their in terminal service and not let you know and so your information is out of date. "

" I had expected 'in terminal' service, but instead discovered that we had to take a minibus to another location to pickup the car. There was no indication of where to pick up the minibus apart from parking A11. We came across a minibus with no markings on it and asked for help and they told us they were the minibus we needed. This added to the stress of the pick up. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ARRECIFE, ES - Reviewed by NATALIE - 28 January 2025

" Please update records to say budget is not at Lanzarote airport. It is off site. "

" Booked as said company was on the airport. It wasn't. No signage to get to pick up spot - waited over 30 mins for shuttle bus. Didn't answer phone and when got off site was a very long line. In total over 2 hrs. You need to update your information as would not have booked if they were located off site. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 10

ARRECIFE, ES - Reviewed by SHANE - 26 January 2025

" Dreadful liars! I used the filter for airport pick-up, not the shuttle. There was nothing clear on the instructions to collect the car that a shuttle had to be taken. This added an additional 1 hour 25 minutes to my journey. I was awake since 2 am and chose airport pick up so it was simple and easy. This was not the case. I was charged a fee for airport collection. I was mis-sold a product. I paid for additional insurance, which the supplier could not see in their system. So, further profiteering from people. The supplier then charged me EUR 350 on my credit card. Stay clear of Auto Europe! Never, ever using them again! "

" They moved their office/pick-up to a remote location soon after Ibooked. There was no sign posting in the terminal. Their minibus shuttle has little capacity, so ended up waiting 45 minutes in a queue to reach the location. Upon reaching it, there was another queue of 40 minutes to sign the paperwork. I took out additional insurance but this was not recognised by Budget. They asked to take a block on my card for to cover this issue. I asked the agent to confirm this is a block, not a debit of funds, which she confirmed. Later, I received an update from my card issuer that money was debited from my account, not a block. So I am out of pocket for Budget's incompetence. Never again! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 10

ARRECIFE, ES - Reviewed by ROB - 23 January 2025

" Great as usual. "

" Despite it being labelled as 'on airport', collection and drop off was off-site via a mini-bus (very regular and the drivers were very helpful, but not as advertised). Also halfway through the week the car came up with a 'service due' message and then a 'check oil' warning, which when I contacted them, they advised we take in to check and rectify or swap, so we lost a morning of our holiday driving back to the hire place for them to check it. Then on returning home I discovered that unlike every other car rental company I have used, rather than just taking a hold on the €500 deposit (£432.47) until the car is returned, they had actually charged it to my credit card. Today when I checked my card account to see if that amount had been refunded, I discovered that £407.73 was refunded, £25 less than they had originally taken so I am pretty annoyed. I understand this may be due to currency fluctuations but that is why it should be taken as a hold and not as a charge. The staff were great, but I will definitely not be using budget again as the original very good value price has just been ruined by the extra £25 I have now had to pay due to the way they take the deposit. "

Value for Money: 4
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 5

ARRECIFE, ES - Reviewed by PAUL - 22 January 2025

" AVIS/BUDGET not at terminal as you advertised. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 7

ARRECIFE, ES - Reviewed by PETER - 21 January 2025

" Any booking with a child seat should be dealt with as quickly as humanly possible and in such a way that there is the absolute minimum of waiting. Clearly that was not the case this time. "

" The staff at the Arrecife office were completely useless. We were kept waiting, with our 2 year old son, for well over an hour for our car, despite being told it would be 5-10 minutes. Overall hopeless and made worse that there was absolutely no attempt to correct the problem while waiting, we simply had to sit there, despite there being 5 other identical vehicles on the lot. It was further compounded by the fact that the agent only called to get the car delivered once we had finished the paper work instead of planning ahead. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUERTEVENTURA, ES - Reviewed by JOHN - 20 January 2025

" Don't really remember but no issues "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUERTEVENTURA, ES - Reviewed by STEWART - 19 January 2025

" I still await the return of my car hire deposit after dropping my car off early on 11/01/25. I was disappointed I was asked for additional car insurance at point of pick up despite purchasing fully comprehensive insurance at point of my booking. "

" When collecting the car I did not feel confident as despite purchasing fully comprehensive insurance at time of booking the counter staff at the airport said I needed additional insurance that was more than the cost of the car hire I paid. I had to return the vehicle early on 11/01/25 due to having to return to UK due to illness. I was not reassured at point of return by staff the return was complete. At this time I still await the return of my car hire deposit that was took at point of collection of vehicle. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 6
Condition of the Vehicle: 7

FUERTEVENTURA, ES - Reviewed by JULIAN - 19 January 2025

" Always had excellent service - competitive prices and good communication. "

" Good service and staff. Queue at airport reasonable, staff very helpful. Car had quite a few scuffs etc., but we tool pictures and no challenge on return. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FUERTEVENTURA, ES - Reviewed by HENRY - 14 January 2025

" Fast, efficient and friendly service "

" Fast, efficient and friendly service "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MURCIA, ES - Reviewed by PHILIP - 09 January 2025

" I have used Autoeurope for many years and never had any problems. The website is clear and transparent "

" Very nice staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ARRECIFE, ES - Reviewed by ANTHONY - 07 January 2025

" Only negative was the budget car was not onside and caught a bus, not clearly signed where to get bus from, so this delayed us initially "

" Easy to pick up and drop off car, car was not full of fuel on collection so this was not the best "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRAN CANARIA, ES - Reviewed by TREVOR - 05 January 2025

" . "

" everything was fine as usual. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ARRECIFE, ES - Reviewed by MICHAEL - 30 December 2024

" Directions to pick up unclear "

" The pick up location was not at all clear and not within the airport. A bus transfer was required and the location of the bus stop was in the middle of a car park. No directions provided. The car was described by check in staff as unmarked, in fact there were numerous small marks that had to be photographed. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 2

LANZAROTE, ES - Reviewed by GEORGE - 27 December 2024

" See item 3 "

" When I booked the car I thought it would be collected at the airport and I would not have to take a bus ride to an off airport site. There were no instructions given where to meet the transfer bus when arriving at the airport and this caused some difficulties. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by ALASTAIR - 26 December 2024

" Auto Europe were very efficient in sourcing the best value car rental. "

" On collection the counter staff tried to charge me for crossing the border out of Spain but this was included in the price. At drop off there were insufficient staff to check the car in so I left the keys in the drop box. I had filled the fuel tank but was charged the fuel supplement in error. This was refunded when I questioned it. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 2
Condition of the Vehicle: 9

ARRECIFE, ES - Reviewed by DMITRIJ - 26 December 2024

" Customer service was shockingly bad. They basically said oh well, we got the instructions wrong. Can't think of worse service. I will make sure none Of my family or friends ever use this company "

" Instructions asked to go to the Avis counter, but this didn't exist. It took over an hour to find a bus to the Avis site "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 4

FUERTEVENTURA, ES - Reviewed by COLIN - 25 December 2024

" Mixed. "

" Rude drop off person. Rude when we parked up, rude about demanding a fuel receipt (tank was full and nobody told me I had to keep the fuel receipt) and accused us of damaging the car. Fortunately the excellent desk staff had told us to takea video of the car at pick up which saved the day. Drop off staff refused to apologise for the accusation and only begrudgingly accepted the truth when presented with the evidence. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 5

TENERIFE, ES - Reviewed by KEITH - 22 December 2024

" excellent as always - thanks! "

" excellent experience from start to finish. smoothest transaction and best service in all my car hire experiences (of which there have been many). "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LA PALMA, ES - Reviewed by RICHARD - 17 December 2024

" I will probably be back. "

" Very good experience. New 4,400km car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUERTEVENTURA, ES - Reviewed by IAN - 15 December 2024

" Excellent "

" Easy, accurate, straightforward. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ARRECIFE, ES - Reviewed by REX - 15 December 2024

" The only disappointment on arrival at the airport there was no actual instructions explaining where we were to meet the transport to take us to the show room for the collection. I had to ask a couple other car suppliers where we could find the pick up. It all went well from there. The travel to the office was very good, arrival and signing for the car was again very easy, went through the paper work, shown and taken to the car, showed around, covered the vehicle dents, fuel, tyres etc all as normal hire car information. Returning the car was easy, the inspection, of the car on covering all the normal damages etc. signed us off and took us back to the airport. The staff were all experience, didn't try to scam you and try to get extra money from you, which was nice considering other suppliers do try and get money from you. I would recommend Budget without doubt and i would use Budget again and planning very soon. Thank you, Budget UK and Lanzarote Budget who were very good indeed. "

" The whole experience from the start to the end was very good and easy. The process from the UK office and its online booking was easy and stress free. All the information came through within minutes giving the information and instructions on arrival at the airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TENERIFE, ES - Reviewed by LEE - 06 December 2024

" Very disappointed "

" Booked for 6 passengers so was meant to get a 7 seater that didn't happen and staff said it wasn't there problem because it was book though a 3rd party company they to ring the number on the documents but couldn't get hold of anyone "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 2
Condition of the Vehicle: 2

ARRECIFE, ES - Reviewed by HENRY - 04 December 2024

" Auto Europe organise well and get a great price "

" Had to travel from the airport as the pickup was off site. Disappointing after a long flight and nighttime. Staff seemed overwhelmed and a little disorganised probably due to demand. Our vehicle was upgraded without charge owing to demand. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by KERRICK - 04 December 2024

" We were very disappointed to find that Budget did NOT have a desk at the airport - as state on the voucher. We had to ask Hertz where the Budget was located. We had to exit the Terminal, cross a road and then walk up four long ramps to the furthest point and find a Budget minibus. This then took us a 10-15 minute ride to Budget rental station. We booked this rental on the basis of it being in the airport terminal - as did want to waste time going off airport. I have used Auto Europe many, many times and felt we were misled. "

" We were very disappointed to find that Budget did NOT have a desk at the airport - as state on the voucher. We had to ask Hertz where the Budget was located. We had to exit the Terminal, cross a road and then walk up four long ramps to the furthest point and find a Budget minibus. This then took us a 10-15 minute ride to Budget rental station. We booked this rental on the basis of it being in the airport terminal - as did want to waste time going off airport. We felt we were misled. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRAN CANARIA, ES - Reviewed by STEVE - 23 November 2024

" No further comment "

" Very poor pickup, over an hour for them to find the keys to the car after we had gone through the very slow process at the desk. "

Value for Money: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LANZAROTE, ES - Reviewed by ARFON - 18 November 2024

" When booking our chosen hire car, one of our criteria we looked for on the website was hire car pick up at the airport, as was advertised for Budget in this case. It needs to be made much clearer to future customers that the Budget/AVIS office is off site of the airport and requires minibus transfer. In addition, clear directions need to be provided on how to find the minibus pickup point. "

" Once we got to the off airport Budget/AVIS office the service was excellent. However, the experience of finding the Budget/AVIS office was extremely frustrating due to the lack of signage/information explaining that we had to cross from the airport to the multi-storey car park to a specific location that had no indication of being the Budget off site minibus pick up point. We had to ask numerous people before getting to the right location. This time consuming frustrating experience was not the start to our holiday that we expected. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by MARTIN - 15 November 2024

" Booked rental from terminal location, but had to find and get a bus to off-site office. Terrible experience. "

" I booked (and paid for) collection from the airport terminal. On arrival I discovered Budget/Avis had relocated to an off-site office. An unmarked bus stop was at the very farthest point of the public parking (great fun with 4 cases), and I then waited for a minibus to take us to the Avis office 10 minutes away. Long queues for counter staff struggling with first day in new location. Many other customers in same position, not happy at all with the extra 1 hour it took to get the car. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 8

LAS PALMAS, ES - Reviewed by JASON - 08 November 2024

" Still awaiting update on my complaint for not issuing full refund on my deposit "

" Took charges from deposit with no explanation "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FUERTEVENTURA, ES - Reviewed by MICHAEL - 06 November 2024

" Completely unhelpful. "

" Had a couple of issues, ( that auto europe would not resolve without a fee ). Budget staff sorted them ,immediately and efficiently, without a FEE !!!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TENERIFE, ES - Reviewed by SIMON - 05 November 2024

" Would recommend "

" All very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by JAMES - 05 November 2024

" Excellent price and service. Website works well and always cheaper than other suppliers. I have used Auto Europe well over 5 times and always the same service. "

" Budget was excellent in Malaga, fairly late pickup, around 11pm, I got a call about a week before leaving and checked-in on the phone, then only waited around 5 mins on pick up. Return was easy and quick. Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by ALISTAIR - 04 November 2024

" Very helpful staff and made whole process easy "

" Very helpful staff and very friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LANZAROTE, ES - Reviewed by BRIAN - 22 October 2024

" Easy pick up "

" The vehicle had a lot more dents, chips and scratches than your contract showed. The guy in the rental garage told me to take lots of photos of the damage before i left the car park to prove they had been done before i had received the vehicle and to show them on my return and all would be ok. I did this but it still worried me during my holiday that you may not believe the damage was done before i had picked up the car. You need to update your damage report just before the vehicle is collected "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

SAN SEBASTIAN, ES - Reviewed by JANETTE - 16 October 2024

" The AutoEurope helpline was helpful, but didn't have a number for Budget in Spain that worked. "

" When we picked up the car no one came with us to show us how it worked or check that we were happy with it. It wasn't the car I ordered and it had an unusual locking/unlocking system even though it had a conventional key. We didn't discover this until the next day when we thought the locking system was broken. We then tried and failed to contact Budget. We spoke to AutoEurope who were helpful and also tried to phone Budget with no success. During the next two hours we were given around 8 different phone numbers for Budget, including one in the US, none of which we were able to get through to. Eventually the hotel were able to speak to a technician at Budget who explained the way the locking system worked. So it was OK in the end but very stressful and unnecessary. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 8

MALAGA, ES - Reviewed by NICHOLAS - 16 October 2024

" Not a great experience to be offered a good deal when booking which turns out to be false, and for this to have happened twice with the same supplier. Not a good look for either AutoEurope or Budget/Avis. "

" Twice now I have been hit with unexpected surcharges when booking with Budget via AutoEurope. I still am unclear on what the surcharge is for, it leaves a bad taste when I have paid in advance what I believed was a final and full price. It reflects badly on both your businesses. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GERONA, ES - Reviewed by PAULA - 13 October 2024

" Overall excellent and car was great. It was very difficult to find the Budget (and some others) from the airport however as the signs for car rental only took you to the nearest two companies who were on site whereas Budget, Avis and Europcar were a short walk out of the terminal. Not far but not signposted -well we found it confusing anyway. It was hard to find the way in to the drop off at the end too - not well signed - you can see the office but not how to drive in "

" Great car and very good value. Drop off and pick up were very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GERONA, ES - Reviewed by PETER - 13 October 2024

" The car was fine, the price was probably too cheap and the drop off was very straight forward. The pick up was a disaster. "

" The vehicle pick up turned into a disaster. We had completed the information to enable quick pass, but had to wait an hour. Some people behind us would probably have to wait 2 hours. We said we did not want the additional insurance but were given the warning that a scratch would cost us €1395, and if there were 5 scratches it would cost us €7000, later to be told that it had to be a dent over 2.5 cms. Where is your reasonable wear and tear policy, the car had done 7000kms. The staff members parting comment was that he had our credit card details and he could now take money from us without our consent. We felt very threatened and we did not deserve this treatment. If you need the extra payments to make a profit increase your prices don't come up with nonsense arguments and encourage threatening behaviour. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by NEIL - 11 October 2024

" Disappointed that picked car up supposed to be full with petrol, gauge showed 7/8th full and were told by employee it was a problem with the indicator. obviously untrue as when returned the indicator went all the way up. Not worth making a fuss for 10 euros but I don't like being lied to. "

" Disappointed that picked car up supposed to be full with petrol, gauge showed 7/8th full and were told by employee it was a problem with the indicator. obviously untrue as when returned the indicator went all the way up. Not worth making a fuss for 10 euros but I don't like being lied to. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 10

GERONA, ES - Reviewed by MICHAEL - 09 October 2024

" I pre-registered all my details so check-in/collection was easy. "

" Couldn't have been much easier and with a low retained deposit. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SANTANDER, ES - Reviewed by ADY - 08 October 2024

" Very smooth process! "

" Drop off procedure was not clear. No Budget staff at the drop off lot and no signs directing customers what to do with the car. Usually rental agencies inspect car on return and issue receipt. Budget office in parking lot was empty with only a cryptic note "Check with Budget office." Unclear if we should wait for staff or leave the car uninspected and bring keys to office in airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

GRANADA, ES - Reviewed by JONATHAN - 05 October 2024

" Booking with Autoeurope was easy. Although i haven't used Budget before we were very impressed with the service we received. The only negative I would say was that the car had a glass sunroof and only a perforated blind to pull across. If it wasn't for my partner having some black-out material we would probably have suffered with the sun even though we had aircon on. It would be beneficial to be able to book a car without a sunroof "

" We collected from Granada train station. Staff were very friendly and organised. No queues or waiting just good efficient service. We dropped off at Malaga train station and although we were a little confused where to find the Budget office once we had parked up again the staff were excellent once we had found our way. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUERTEVENTURA, ES - Reviewed by JOHN - 04 October 2024

" See above "

" Absolutely no stress involved in this hire. You pay for what you get. An international company with great customer service - IT IS VITALLY important - especially in holiday destinations, and Budget/Avis did just that. Even the normally traumatic drop-off was a breeze. Well done! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by ALAN - 28 September 2024

" Easy to book rental via the web site "

" Usually very good but found car at pick up to smell very strongly of tobacco smoke if the pick up was not so late at night would have asked for a change. Windscreen wipers damaged so could not clear screen so easy also wing mirrors not cleaned had trouble viewing rear of car to start. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 4

MENORCA, ES - Reviewed by ABDELKRIM - 26 September 2024

" Always good service been using it for many years "

" Quick service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRANADA, ES - Reviewed by TIMOTHY PETER - 23 September 2024

" Poor choice of business partner in Budget. "

" First problem, we queued for 2 hours to pick the car up. The Lady on the desk was very good, but she needed some colleagues to spread the load! Second problem, after drop off we were emailed photos showing damage. The exterior scrape shown was there when we picked it up, on the video I took at the time, and annotated on the rental agreement. There was also a picture, which could have been from any car. It was supposedly damage to the leather on the front centre seat. There was no front centre seat! Third problem, I can find no invoice for the hire under my rental agreement number. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MURCIA, ES - Reviewed by MICHAEL - 23 September 2024

" Competitive prices, easy to use, all booking information passed onto Budget correctly. "

" Overall a good experience, shame you have to wait a while to be picked up for the off site pick up. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

OVIEDO, ES - Reviewed by JASON - 20 September 2024

" Great quick service and very friendly "

" Great quick service and very friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by MICHAEL - 19 September 2024

" Auto Europe provided a good service as a broker with a very reasonable price for car hire. "

" The car had suffered considerable damage (all documented) . It was surprising to be provided with a car in this condition. The car also did not have reversing sensors which was also very surprising for a modern car and made reversing quite difficult. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PALMA DE MALLORCA, ES - Reviewed by NIGEL - 19 September 2024

" Overall it was excellent "

" Pick Up no problem all went smoothly. Drop Off, staff were under pressure and there were too few of them. Parking vehicle was a nightmare as all return vehicle spaces taken had to park in a normal bay. Then had to take photos of the car before placing keys in the letter box as no agent was available to take the return "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by CHARLES - 14 September 2024

" Easy to book and they used reliable hire company but disappointed that I had to pay in full when booking even though about 10 months in advance. "

" Reasonably efficient check in on arrival. No hard sell of additional insurance and refuelling policy clearly explained. Car nearly new. However, when we required roadside assistance nobody came. Fortunately issue resolved itself. "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALMERIA, ES - Reviewed by PAUL - 11 September 2024

" I would rather walk then use this company ever again "

" Would never use again. On-line booking gave the impression the car would be picked up at the airport, not a €20 taxi ride away, the cost of which was incurred both ways. Also, additional unexpected costs for more insurance which, I thought we had purchased, were not fully explained made the whole experience stressful, costly and unpleasant. The term rip off comes to mind but I am to polite to say what I really think. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 2
Condition of the Vehicle: 7

TENERIFE, ES - Reviewed by PANKAJ - 08 September 2024

" Overall satisfaction good except the comment on answering my question? "

" I was surprised that the price I paid was a lot higher than the one displayed on my contract at the site? Can you please throw some light on this?? "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by JAMES - 04 September 2024

" A1 service, nothing to fault. Immaculate car, friendly and efficient collection and drop off at a fair price with no hidden surprise charges. Recommended. "

" A fair price, trouble free collection and return, friendly staff, no hidden surprise charges, immaculate car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by CHARLES - 29 August 2024

" All fine. "

" The desk could do with some more staff but otherwise fine. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LANZAROTE, ES - Reviewed by RICHARD - 14 August 2024

" A** "

" Clean car. Friendly service. No issues. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by ELENA - 02 August 2024

" I am a good client of Auto Europe and this is the first time my experience was not at the expected level "

" The car provided had almost 80k km, it was in a horrible condition, the direction was terrible and I almost got killed because of the impossibility to stop the misting up The staff member at the counter had quite an arrogant attitude "

Value for Money: 2
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 1

BARCELONA, ES - Reviewed by IWONA - 29 July 2024

" We had our flight delayed . The Budget staff kept the desk open so the customers can get their rentals and not be stranded on the airport "

" We had our flight delayed . The Budget staff kept the desk open so the customers can get their rentals and not be stranded on the airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by SIMON - 23 July 2024

" We keep calling about turn situation above, but keep getting sent around the houses with no resolution. We requested a full refund but still no news. "

" Awful experience. We turned up to pick up our car rental and the office was shut before the advertised time. No one will give us any guidance and we have asked for a full refund because we could not hire the car and had to get a taxi to our accommodation "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MALAGA, ES - Reviewed by FRANCIS - 20 July 2024

" Efficient as always "

" Fast and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by TIM - 20 July 2024

" Great experience "

" Very smooth and easy process "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by ANDREW - 15 July 2024

" I think the car represented excellent value for money "

" Efficient to pick up, we really struggled with where to leave the car back to with Barcelona "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by ALEXIS - 04 July 2024

" Auto Europe, as a booking agent, has nothing to do with Budget car condition.. but should be aware and pressure their suppliers for higher quality of rental vehicles. "

" Avis/Budget gave me an old car (+46k km). The battery died down on me. Called their assistance. RACE came quickly and confirmed the battery had less than 15% capacity, gave me a quick recharge, which was just enough to hop over to closest Avis/Budget agency. They kindly changed the vehicle. To my great surprise they then charged me 85 Euros for Road Assistance...!!! Why? Had they given me a newer vehicle this would never had occurred.... "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 1

PALMA DE MALLORCA, ES - Reviewed by ELIZABETH - 27 June 2024

" Always have faith in Auto Europe but this incident has made me cautious "

" The issue was the search site allowed booking an electric car. When we got to the hire company they said there were hardly any charging points on the island and that the car had little battery capacity. Therefore we were forced to pay another EUR 60 to get a petrol car which we would have been able to get cheaper in advance "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by NEIL - 07 June 2024

" see above "

" The intermediary through which we book - you - called us up and tried to sell us unnecessary extra insurance in a highly pressurized manner. We said we had excess insurance and he would NOT take NO for an answer. Was this you or was it a scam? Either way Budget were good. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GERONA, ES - Reviewed by JAMES - 06 June 2024

" Still awaiting our refund from this disaster "

" One lady at desk and one man washing the cars!! Queue was 2-3 hours outside the office in the hot sun. We gave up!! Went over the road to Eurocars. Man at the rear washing the cars, cancelled our booking, so expect our money back Awaiting your response "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

GERONA, ES - Reviewed by JANE - 05 June 2024

" As above "

" Total Chaos at the counter with only 1 member of staff working, I had to wait for nearly 2 hours to collect the car, and it was a similar situation on returning the car "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by KEVIN - 02 June 2024

" I've used Auto Europe a number of times over the last 20 years and always been happy! Thank you and I'm sure I'll be using you again in the future!! "

" Very helpful and despite it being very busy I didn't have to wait long as I'd taken advantage of the Quickpass free registration that they sent me. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by HELEN ANN - 28 May 2024

" Easy to book. "

" Easy key collection and key drop off. Staff were exceptionally helpful. Decent car for a competitive price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MALAGA, ES - Reviewed by SONIA - 27 May 2024

" Only problem was trying to contact budget via the numbers on your autoeurope form which ARE WRONG! The airport staff said afterwards that customers should always use the telephone numbers on their direct contract form in case of emergency, breakdown or customer service. This cost me extra finance on telephone calls to the wrong numbers on your form. Otherwise great service and car hire and would book again through you and budget car. Thanks "

" The service was second to non. Please note though that when I tried to contact them through the telephone numbers on your autoeurope confirmation page, THESE NUMBERS DO NOT WORK!! Please correct them for future customers! So frustrating as needed to let them know that I was bringing the car back an hour later and spent a few calls from my English phone trying to contact them on your numbers, supposedly available all day?!?! YOU MUST INFORM CLIENTS AT MALAGA TO CALL THE NUMBERS ON THEIR CONTRACT FORM WHICH THEY RECEIVE AT THE TIME OF COLLECTING THE CAR IF THEY HAVE A PROBLEM, NOT THE NUMBERS ON YOUR FORM. Thank you, Sonia "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GERONA, ES - Reviewed by STEPHEN - 20 May 2024

" Booking online was easy "

" Check in very slow, only 2 desks and the Fast Track system is no longer available even though I signed up for it a few days before travel. Checking car back was very easy "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GERONA, ES - Reviewed by JOHN - 17 May 2024

" Nothing to add "

" Convenient and quiet "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SEVILLA, ES - Reviewed by DAVID - 14 May 2024

" The car was the same model as requested and therefore perfect for short journeys around the city. I was very happy with the performance and comfort of the vehicle. "

" In the last two years I have had two bad experiences when I was overcharged by Budget so I am very cautious before I sign any of their contracts. For this reason I am giving them 6/10. However, I am very happy with this rental. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by ADAM - 01 May 2024

" It was fine "

" I got picked up from the airport late, when I called the office to find out where they were, there was no answer, called multiple times. The office was slightly off the AIRPORT attached to a service station, which caused big problems as on the way back which was on a Sunday they were closed and didn't offer a ride back but did leave phone numbers for taxis. When we called the taxi it cost us 22 euros to do a 2 min driv (we couldn't walk because it was on) motorway. This significantly increase the cost of the whole rental, would never use again and I am actively telling people to avoid. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

FUERTEVENTURA, ES - Reviewed by OLIVER - 23 April 2024

" Loved the straightforward pick up and drop off. No hassle after a long flight or before the trip home. Will definitely book another car to hire through AutoEurope/Budget/Avis "

" Superb customer service. Very easy! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by ANDREW - 20 April 2024

" Would use again "

" Very easy pick up and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GERONA, ES - Reviewed by RAYMOND - 19 April 2024

" No problems everything went well with the little car. "

" Staff every helpful and very professional. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OVIEDO, ES - Reviewed by FRANCOIS - 06 April 2024

" Car not up to standard for rental car "

" Car had high mileage, more than 50000 km. Also a low tyre pressure warning side appeared on day 1. Took it back to the Budget desk. Staff said they thought the tyre was ok and if i wanted to get it checked i d have to call the recovery assistance, which i did. The tyre got checked and was fine. Basically the tyre pressure measuring device was faulty. We lost half of day of the rental as we first approached the Budget staff then the recovery staff as we didnt want to drive far until we were sure the tyre was fine. Also we had to park at the Budget desk place as we wanted the car checking, which cost us 20 Euros "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 2

VALENCIA, ES - Reviewed by GIOVANNI - 04 April 2024

" Fantastic service all round from the lady at the airport desk to the team checking the vehicle on its return - great job. "

" Fantastic service all round from the lady at the airport desk to the team checking the vehicle on its return - great job. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by STEPHEN - 24 February 2024

" happy "

" good car and helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRAN CANARIA, ES - Reviewed by GERALD - 23 February 2024

" All good "

" Great service after a battery problem. Quick counter experience compared to Top Car, Cigar and Gold. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUERTEVENTURA, ES - Reviewed by CLARE - 18 February 2024

" Good value car hire "

" All good - very efficient and easy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRAN CANARIA, ES - Reviewed by KEITH - 25 January 2024

" Usual easy to understand procedure "

" Staff at the beginning and end of the process were friendly, helpful and efficient. The car itself could have been cleaner both outside and inside however. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 6

MADRID, ES - Reviewed by IAN - 11 January 2024

" As above. Have used before and been positive and good on price. The issue i have could be easily fixed! "

" When i picked the car up i raised the issues about tolls as i was travelling Spain and Portugal. I was told all tolls are manual so not an issue. In portugal there were a mixture of automatic tolls and manual tolls. Where i could pay i did. With the automatic tolls i was unable to pay them in portugal because the car is registered in spain. The run around from Portuguese authorities because I want to pay the tolls has been difficult and they remain outstanding. I have been in contact with Budget and got the run around and couldnt even get an email address until the car was dropped off. I have sent an email with the details and still no response. Autoeurope are just as bad as no response for two weeks. I do not want to end up paying processing fees and fines that cluld be avoided. Customer service has been disgraceful and id suggest non existant. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by BARNARD FORTUNE - 31 December 2023

" Not great car "

" Car had 37000 on the clock, smelly and noisy. Not great experience "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

SEVILLA, ES - Reviewed by SUKHDEV - 18 December 2023

" Will definitely use Auto Europe again. "

" Very quick process, offered 2 options of vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by ADRIAN - 05 December 2023

" We had no issues and was pleased with the overall level of surface provided. "

" Efficient and professional. No dramas at the airport when picking up and dropping off car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MADRID, ES - Reviewed by ALASDAIR - 29 November 2023

" I have found over the years Auto Europe are always great on prices and offer good comparisons from suppliers. "

" Chamartin Railway Station Madrid. The Staff were very friendly and helpful. Pick up and drop off were stress free. The car was new and in great shape and a great price. We will use them again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUERTEVENTURA, ES - Reviewed by STEPHEN - 18 November 2023

" The only other problem I had was the "passenger airbagwarning" was on and I don't nknow if this meant it was on or disabled which was a little concerning. "

" everything as usual was good, I was expected at the counter, they had the aperwork ready to complete and things were completed efficiently. when I collected the car and looked to do photographs I onted the lower have of the car was quite dirty particularly the boot sill, but the lighting didn't show it up well. I consider this unusual as I've rented many times with you and not had thois before. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TENERIFE, ES - Reviewed by MUHAMAD ALI - 14 November 2023

" It is the worst company ever I arrived didn't find the office Took one hour to find the Meeting point and find nobody It was 16:30 and i called and found the answer machine because nobody was there Spend The hole next day calling and always the same answer all our employees are not available Sent an Email and get the answer that i must pick up the car from the office Wich i did not find The didn't even send the address for the office I am so angry and i want my money back "

" The worst experience ever "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SANTANDER, ES - Reviewed by NEIL - 30 October 2023

" Please see my statement as above "

" I returned the car in perfect condition but was allowed to take the agent to check it out etc I was simply told to hand over keys on return to uk I received an email saying that the car was damaged This is untrue I have replied to the email saying that the car was perfect I have no way of knowing which car they looked at but on other rentals I have been able to check when returning I suspect that i was denied this because it is an easy way for unscrupulous agents to try and earn money I therefore contest the account they have given and i would require you as the company that I booked with to take this matter forward with them I retain my right without prejudice in this matter "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 10

FUERTEVENTURA, ES - Reviewed by DAVID - 24 October 2023

" Faultless from start to finish "

" Faultless from start to finish "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by HARRIET - 20 October 2023

" The costs need to be made clear up front e.g. we thought we had paid full cover and for the vehicle already, but encountered more costs when we arrived "

" Have used budget before at Faro airport and it was all very smooth and efficient, this was not as good experience at Mallorca airport unfortunately. The staff were not very friendly or helpful and left us very confused about paying more for cover when we thought we had paid everything needed up front. They were also the same at the drop off "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 5
Condition of the Vehicle: 8

GERONA, ES - Reviewed by MICHAEL - 20 October 2023

" Auto Europe tends to be my default source of rental vehicles in both Europe and the USA. The system works well with the opportunity of doing the bureaucratic details online in advance a particular positive. As far as I can see the information about the available cars is detailed and largely accurate with competitive pricing. On this occasion it's difficult to imagine a smoother booking and pick up process. "

" I've used Budget several times recently and mostly with very positive experiences. This largely fell into that category. Girona isn't the best place to rent a car as there is an irritating walk to the rental locations and on this occasion a minor hiatus at the check in desk as a rental novice was patiently talked through the process. As I'd checked my details online a slightly elongated wait was a bit irritating but I was restored to good humour by a really pleasant and efficient woman at the counter. The car was a Kia which met our needs although for me it didn't convince as a driver's vehicle. It had very light steering which on the bends I thought oversteered requiring regular adjustments. Of course that might have been me being used to a very precise steering automatic at home! The drop was excellent too. Very straightforward and quick with the bonus that, in heavy rain, your counter guy put us in the car and drove us to the departures. Can't speak highly enough about your counter staff on this occasion. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by KENNETH - 13 October 2023

" As per number 3 above. Vehicle very dirty, Staff very nice. "

" I have sent my report to yourselves via an e-mail. But to re-iterate upon arrival your receptionist was very pleasant, but unacompanied, therefore due to the computer system repeatedly losing its connection with the internet she was becoming very embarressed as it took over 90 minutes from arrival at your offices to actually driving away with the vehicle. This being no fault of your staff. The vehicle also was not what i had ordered but i would say certainly an upgrade. Unfortunatly the vehicle appeared to have been driven through a sandstorm and not cleaned therefore any scratches or damage could not be seen. Due to the amount of publicity car hire companies are recieving i cleaned some of the veh and found several scratches and minor damage to the vehicle which i pointed out to the lady and she took photographs of it, as i did not want to be accused of causing the damage. The lady that i returned the vehicle to upon my departure was also very nice and polite. Your staff was commendable. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

PALMA DE MALLORCA, ES - Reviewed by MATTHEW - 12 October 2023

" Great people doing a great job. "

" Everything went really well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by MARCUS - 05 October 2023

" All good other than what I would describe an infearer can. Vw requested Skoda supplied "

" Not happy that the car was not the spec. Or similar. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

VALENCIA, ES - Reviewed by JOHN - 04 October 2023

" Please read above re taxes.' "

" Generally good but taxes were not included when the rental was booked and only addd at the end of the rental. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ALMERIA, ES - Reviewed by ROBERT - 01 October 2023

" Overall pretty good value and the car, though a very small Fiat500 was adequate for our needs. Was warned by the rep though that it wouldn't take a large suitcase in the boot and not to put it on the back seat as local police could pull you over for this (presumably as it could be a dangerous loose item in an accident) and was offered slightly bigger car for an extra 5 euros per day. Politely declined this and fitted our suitcase in the boot no problem. "

" Overall good and uncomplicated with prompt attention at both collection of car and return.. Only slight issue was that I had to check where depot was and discovered it was five minute shuttle bus drive from airport. However it was only as I was searching round airport to find a rep that I got a phone call from depot asking me to look for the shuttle bus. Easily found but it would have been helpful if the prior booking paperwork had mentioned this and who to look out for. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by GEOFFREY - 01 October 2023

" Very good service "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by EVERARD - 28 September 2023

" Very positive "

" Good cars. Reliable service, fast check in and out "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by ANDREW - 21 September 2023

" Good value and reliable service. "

" Arranged Quick Pass check in with Budget, but on arrival the counter staff were busy with non-Quick Pass customers so we had to queue anyway. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by DAVID - 15 September 2023

" As always it is very easy to use Auto Europe. I always recommend AE to my friends "

" The collection was a bit chaotic. I had signed up to the speedy checkout, but it did not seem to make any difference. There was a 20 minute wait to get to my turn in the queue. (They use a take a ticket and wait your turn method!!) "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by JONATHAN - 10 August 2023

" Easy hire from start to finish "

" Smooth and easy collection and drop off and staff spot on. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by DAVID - 08 August 2023

" Friendly staff and efficient process to get the car and drop off "

" Great car, efficient process "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by TREVOR - 04 August 2023

" There was confusion at the airport as there was an Avis desk, which on one side was a 'priority' service and the other side was normal service. Not very clearly advertised. Stood in the wrong queue for 20 minutes to be told we had to go the other side. However, the clerk was very kind and agreed to process our ticket. The car had a half-full tank of petrol, which we only realised on the way to our resort. It should have been full. We had to send an email to clarify the situation. We were provided with an alternate car, which was not as good (powerful) as the one we had requested. However, this was ok and adequate for driving around Lanzarote. It was in excellent condition with hardly a mark. "

" The only sore point was picking up a car and realising en-route that the petrol tank was half full, when we had been told at the desk that it was full and we had to return it full. We sent an email and the situation was understood. However, when we returned the vehicle we were still asked why the tank wasn't full and we had to explain again the situation. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by BRENDAN - 25 July 2023

" feel like i was robbed "

" because of a mix up with my elderly parents in lanzarote who had already booked a car for us and picked it up i was not able to use the hire car ,when i rang up and explained was told that you wont be getting any of the £290 back that i had paid for the 2 weeks ,feel like ive been robbed "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SANTANDER, ES - Reviewed by COLM - 17 July 2023

" X "

" X "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by JON - 02 July 2023

" Good "

" Good "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by RICHARD - 13 June 2023

" Likely to recommend but disappointed by variable pricing as rental got closer requiring me to cancel and rebook. "

" Excessive time to pick up car as registration completed online and by phone call. The theory is good but. Also car class requested was not available initially. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUERTEVENTURA, ES - Reviewed by CHRISTINE - 08 June 2023

" ..... "

" ..... "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

FUERTEVENTURA, ES - Reviewed by LENIN - 05 June 2023

" Very nice and easy .. I will definitely recommend it to any one "

" It is very friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by SIMON - 02 June 2023

" Budget/Avis seem to be fraudsters! "

" We picked up vehicle at Palma , had to listen as rep tried to sell all kinds of extras, took photos of several scuff marks on car before leaving. When we returned we couldn't find anywhere to park & later received an email trying to charge us for the existing scuff marks on car! I still await to hear back from them regarding this but I will pursue this as fraud if I do not get a satisfactory reply soon. Hard to believe an international company would resort to petty fraud like this! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

LANZAROTE, ES - Reviewed by JEFFREY - 29 May 2023

" Auto Europe, provided the better price significantly cheaper than going to directly to budget Or similar the website, I book a car through Auto Europe 3/4times a year as they are always very competitive with the prices. "

" On arrival at Lanzarote airport straight up to the rental counter so very quickly dealt with, however there was an Issue with the car. The paperwork stated undamaged which was far from the truth. Four noteworthy impact on bodywork, ignition key blade didn't easily come out from the key, quite awkward sometimes and one of the parcel shelf mounting point I had broken off. In the large rental car park I struggle to find someone to point out the damage in the car parking area were not particularly interested. Return the car weekday 10 am again no one in the car parking drop-off area had to return the key to the terminal desk where you couldn't go over the car with someone at the time of drop off. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 7

LANZAROTE, ES - Reviewed by BRIAN - 24 May 2023

" Excellent experience from start to finish. "

" Excellent experience from start to finish. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TENERIFE, ES - Reviewed by JAMES - 21 May 2023

" See above "

" Turned up at collection desk without passport after travelling 1 hr and we're not allowed car Granted it is embedded Deep in T&c's Called your office and could not get refund "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PALMA DE MALLORCA, ES - Reviewed by JOHN - 14 May 2023

" Helpful staff on desk at Palma for pick up . Drop off efficient. Excellent quality car. Very satisfied "

" Helpful staff on desk at Palma for pick up . Drop off efficient. Excellent quality car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by JOACHIM - 03 May 2023

" I rented many cars from Auto Europe over the years and in general it always worked well but my last experience with the confusion about the excess on the CDW will make me more careful where to book it. "

" The rate of budget was good, no complaints about that. Counter staff was friendly enough but tried to sell car insurance and a strange road assistance cover. Obviously the road assistance should be provided by the car rental company without extra charge in case of a breakdown or accident or whatever... Worse for me was that on my Auto Europe voucher an insurance excess of 1694 Euros was printed but when I came to the counter they printed me a contract which said my excess is 2420 Euros plus 21% tax which brings it to almost 3000 Euros!. No one from the counter staff made an effort to explain that. I was just told that's the way it is and Auto Europe must have made a mistake and I have to sign it if I want the car. Guess it would be a good idea if Auto Europe would get in touch with Budget in Spain to clarify what the excess really is. The car was a Ford Focus and had more than 50000km on the clock and lots of scratches which I found unusual for a rented car from one of the major car rental companies but it didn't bother me. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 5

MURCIA, ES - Reviewed by KEVIN LOUIS PATRICK - 25 April 2023

" Not clear about pick up or drop off instructions. Had to call to find out how to pick up vehicle and then as per above had to get taxi from vehicle drop off at extra cost. "

" Indifferent Nd would recommend budget. But not at Murcia Airport pick not clear and had to get bus to pick up. When dropping off vehicle at 5 in evening on Saturday your office was closed so I had to drop off keys and book a taxi to take me to the airport. This was an extra cost not sure why you are not located at the airport. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by DAVID - 24 April 2023

" Pick up and drop off staff were helpful, efficient and friendly "

" Car was very clean inside and out with a few minor scuffs / scratches accurately recorded. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by ANDREW - 18 April 2023

" How can this be refunded? "

" I arrived 2 hours late to the airport due to a flight delay and was then charged 69€ which I think is completely unreasonable "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 3

MURCIA, ES - Reviewed by MARK - 03 April 2023

" Auto Europe staff were helpful in trying to find a solution to the problem but couldn't actually solve it "

" Office closed Had to get taxi to airport "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 9

BARCELONA, ES - Reviewed by DONALD - 20 March 2023

" Rental with Budget via AutoEurope went smoothly this trip - thankyou UtoEurope and Budget. Stark contrast with last rental in October with a Hertz rental through Autoeurope - where I queued for almost 2 hours and had to sign hurriedly to make an important business meeting. Onle after I returned to the UK did I discover a surreptitious "upsell" on my visa credit card account. This upsell was without any request from me, nor was it offered to me or even mentioned. I've rented via Autoeurope for about 20 years and was also, for some years a Hertz gold card member. I'd never use Hertz again and have advised employees and colleagues not to do so either. In my view very "sneaky" and very disingenuous. Good way to lose revenue. They'll lose more than the £85 invented upsell with my detachment from them alone, let alone colleagues and associates. "

" Rental with Budget via AutoEurope went smoothly this trip - thankyou UtoEurope and Budget. Stark contrast with last rental in October with a Hertz rental through Autoeurope - where I queued for almost 2 hours and had to sign hurriedly to make an important business meeting. Onle after I returned to the UK did I discover a surreptitious "upsell" on my visa credit card account. This upsell was without any request from me, nor was it offered to me or even mentioned. I've rented via Autoeurope for about 20 years and was also, for some years a Hertz gold card member. I'd never use Hertz again and have advised employees and colleagues not to do so either. In my view very "sneaky" and very disingenuous. Good way to lose revenue. They'll lose more than the £85 invented upsell with my detachment from them alone, let alone colleagues and associates. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FUERTEVENTURA, ES - Reviewed by LEIGH - 18 March 2023

" Very good "

" Very surprised by upgrade of vehicle "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTANDER, ES - Reviewed by MONICA - 03 January 2023

" very easy and smooth experience. staff at airport were helpful and kind. "

" great esperience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TENERIFE, ES - Reviewed by ROGER - 24 December 2022

" . "

" . "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BARCELONA, ES - Reviewed by SHAHRYAR - 28 November 2022

" No comment "

" No comment "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SANTIAGO, ES - Reviewed by ANTHONY - 15 November 2022

" Satisfactory. "

" No one available to check car on the return. Apart from that all went smoothly. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LANZAROTE, ES - Reviewed by JOHN - 09 November 2022

" Easy booking online. Good to prepay and fix hire cost in these uncertain times in terms of fluctuating exchange rates. "

" I still find budget - and pretty much all car hire companies - attempt to push full cover at the desk as somewhat aggressive and patronizing. I always assume desk staff get a bonus if they sell top up cover, which is why they push it so hard. I hire rental cars regularly for business and leisure and have an annual excess cover policy, but they still try to foist it on me! This policy should be reviewed as I often hear less savy or regular hirers getting flustered by the hard sell. Its not a good perception for the car hire business. Budget and co would be better providing full cover across the board and they would get more repeat business. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LANZAROTE, ES - Reviewed by ENRICO - 08 November 2022

" Would use budget again part of Avis I think "

" Easy pickup no queue, happy counter staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by GRAHAM - 07 November 2022

" Budget are trying to claim for scratches/damages I incurred during the rental period which I categorically refute. The scratches/damages their photographs show were already there when I collected the car, as shown on the "Check Sheet - Vehicle Condition" (highlighted in turquoise) that was provided at the time of the collection. (Document Budget RA 346783921) I was unable to spend time with their Agent at the time of the return of the car as she was not available due to a number of other customers awaiting to deliver their rental cars before me, and I had an aircraft to catch. "

" Budget are trying to charge for scratches incurred on the vehicle prior to my rental. Looks like I am in for a long fight. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 4
Condition of the Vehicle: 4

BILBAO, ES - Reviewed by CHRISTINE - 04 November 2022

" It was easy to book, not sure about the charges in Spain. "

" I was charged an unknown charge after drop off! "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by DEAN - 31 October 2022

" Simple, no hassle and did what it needed "

" Straight forward with a free upgrade "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GERONA, ES - Reviewed by DAVID - 31 October 2022

" Vehicle and service was great. "

" Everything went well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by PAUL - 30 October 2022

" I did not take out Full Protection cover because, when I did this last time, I was told by the car rental company that I would still be charged for any damage or theft, and would then have to apply for a refund from AutoEurope, which sounded very annoying and time consuming. I took out the company's own Full Protection instead. "

" I have two complaints: 1) Despite receiving an email from Budget telling me that the office would be open at the time I had arranged to pick up my vehicle (8pm), the desk in the terminal was closed. I eventually discovered that there was a desk open in the multistorey car park over the road, but no sign to tell customers that, or to give them directions to the desk. 2) As well as a local surcharge, which I had been warned about, there was also a charge of 42 Euros for roadside assistance, which I had NOT been warned about. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 7

PALMA DE MALLORCA, ES - Reviewed by STEPHEN - 25 October 2022

" Auto Europe give the best deals. I have used them in the past and I would use them again "

" Very quick check in process. I had pre registered with Budget so was fast tracked. Drop off was the easiest I have had in 14 years of travelling to Mallorca "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALMERIA, ES - Reviewed by JOHN - 23 October 2022

" Budget staff very friendly and was allocated a very nice car. "

" Nice friendly staff and nice car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by KINGSLEY - 20 October 2022

" Very good "

" Straight forward and easy to complete "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MENORCA, ES - Reviewed by ANTHONY - 19 October 2022

" Smooth & no problems "

" Everything went very smoothly and no hard sell of extras. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by MICHAEL - 13 October 2022

" Didn't read the small print on the car hire that budget were closed on a Sunday. After dropping the car off with the office closed proved very difficult to get back to the airport. Maybe auto Europe could have made us aware of Sunday closure "

" The car would have had a full tank on return unfortunately the staff at budget didn't tell me the petrol station next door was closed on a sunday. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by MICHAEL - 07 October 2022

" Auto-Europe continue to be my first choice blth in Europe and the USA. "

" Very straightforward with no hassle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by PETER - 07 October 2022

" Everything went smoothly. "

" All good np issues "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by GERARD - 07 October 2022

" Always happy with Auto Europe "

" First car we were offered was in such poor condition that the attendant admitted it should not have been rented to us. He then found a replacement, and said he would send the new rental contract to us by email, but all we received was a second rental contract pertaining to the first car. The attendant was also very dismissive when we disputed some extra charges that were added without out permission. The rental contract issue caused some confusion when we returned the car, but fortunately the attendant at the return desk was supportive. "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 1

MALAGA, ES - Reviewed by IAN - 04 October 2022