" Car was a rather tired (96000km) Citroen Aircross. Although in its defence no issues were encountered during rental period. A considerable amount of scratches and a handful of minor dents to paintwork. Drivers seat had a couple of stains evident. On return of the vehicle the Budget staff member was totally OK with the vehicle and agreed with me that it was certainly due for retirement and apologised saying that they had been heavily booked during this period. Mixed feelings about the whole affair really. "
" Check in process was smooth enough by utilising there Quick Pass system. This meant not having to stand in a queue. The system ultimately ended in a paperless process with all check in details being sent to your email address. This i did not receive, even after a second enquiry at the pick up point. A subsequent enquiry whilst away from the airport at my destination address yielded test emails which i received. I can only assume a tech error from the check in staff. Not impressed as all the emergency numbers would have been included within this email. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great service, highly recommended "
" Great car, good service although the collection details at the airport weren't very clear as it didn't mention being picked up by a bus to be transferred to the office. But would definitely use them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Invariably use Autoeurope and find the best deals with them "
" Reception, car allocation all very good, welcoming and efficient. However, most unusually: 1) car fairly dirty externally (may have had a day or so in dust and rain) 2) rear seat crisp crumbs and sticky drink (easily capable of removal) 3) windscreen dirty and smeared internally 4) rather more importantly, two warning lights illuminated on instruments; a) low tyre pressures and which on checking by staff at my insistence before driving, were all low (they were corrected for me and the tp monitoring re-set by Budget staff) and b) low washer fluid (easily corrected by me later). Most unusual for a hire car to be sent out with clear easily correctable defects. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" As above "
" Poor information in respect of directions to pick up point at Arrecife Airport. Once at car hire pick up point, staff shortages and long wait times, vehicle in poor state on exterior, staff wanting to sell add ons. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 3
" Great! "
" Very smooth and quick service when arriving and departing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good experience although car had problems going into gear and lots of scrapes "
" Good experience although car had problems going into gear and lots of scrapes "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Very pleasing experience, would book again. "
" No queues, new car & friendly staff. Value for money with free additional driver. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very easy and clear car selection on the Auto Europe website "
" They not-so-gently force you to buy additional insurance on Fuertaventura "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
" Seamless! "
" Everything was great ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Na "
" Na "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" No communication you just have to wait in car park for someone to show up, waited 20 mins no show called no answer another 15 should up, not what you need when your on holiday and travelling for 12 hrs. "
" I paid for extra cover before arriving so i didnt need to leave a credit card payment on file as it said, when i arrived they needed a payment on file i had no choice. After the refund on my card still out of pocked by £30.00 absolute rip off "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Completely satisfied from start to finish. "
" Fantastic service couldn't have asked for better customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Otherwise fine "
" Disappointed that it is situated off airport and the voucher did not make that clear "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have used AutoEurope many times and never had any problems. Would think carefully before picking Avis / Budget again though if this is the standard. "
" Very slow service for picking the car up. I had to wait best part of an hour to be seen even though there were only 3 or 4 people in front of me. There seemed to be IT issues, but even so there weren't enough staff on for one of the busiest days of the year. When I was finally seen, I was given one of the most beaten up hire cars I've ever received... The list of damage was nigh on comedic - dents, scratches, and even missing part of a door handle. Whilst checking the car I (incredibly) found additional damage, but the staff weren't very interested... I asked if there was an alternate vehicle; there wasn't. In fairness, the car was OK beyond the surface damage despite having high miles. However, it flashed up daily that it was due an oil service, and that the key fob battery needed replacing, which definitely gave the feeling of the vehicle not being well maintained. Drop off was fine though - was met by a staff member, the vehicle checked / signed off immediately on return. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 2
" Still waiting a response from autoeurope after 3 weeks nothing "
" Reservation counter closed earlier than stated so there was no one there. Stranded alone in Fuerteventura airport at 10.00 pm wasn't the best start "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" EASY TO BOOK "
" VEHICLE HAD NUMEROUS COSMETIC DAMAGES THAT HAD'NT BEEN RECORDED (SHEET PROVIDED STATED NO-DAMAGES). THE STAFF INSPECTED AND CONFIRMED EACH POINT AND RECORDED THIS. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" See above. I'd be keen to discuss further. "
" They are clearly running a "damage" scam / gouging - as is broadly reported in reviews online - and particularly on Reddit. I will elaborate if anyone is interested. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
" Good price, rental was trouble free "
" No queue and pre-registered so pickup was easy. Car was clean and in good condition. Early flight so left keys in drop off box and car was checked in by the time of return to UK. No issues or problems of any sort "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" I have also received a bill from Budget and have had to contact customer service for Budget and Auto Europe confirming that this is a clerical error and not an extra bill from Budget , either way it is time consuming and disappointing customer service "
" Counter staff was argumentative and dismissive regarding taking out their extra insurance for €120 when i had explained I was covered via Auto Europe . Even after ringing Auto Europe that stated I was not fully covered . Car had not been cleaned inside or out . Car was very good but should have been cleaned "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Did not like the pressure at pick up. "
" I thought I had fully booked and paid on line and when we arrived we were pressured into taking a higher insurance. Not impressed. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 8
" Don't make it clear the insurance supplied isn't really suitable and it wasn't explained that the hire company will force there insurance upon you and feel obligated to take "
" Staff basically tell you the car is uninsured with them and you are liable for all damage without taking there insurance which start at 25 euros per day. This added an unexpected cost of £200 to my holiday. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 6
" Always book through Auto Europe "
" Very professional; new car; hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good !! "
" Very polite and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good ... "
" Everything went smoothly - just a long way from the arrivals . I chose Budget as it was in arrivals but then had to walk miles!!! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Terrible and I won't be using you ever again. My advice to anyone is go direct to the company who owns the car, don't go through Auto Europe as there a third party. "
" I paid extra to have insurance covering everything but when I went to collect the car I was told I had no insurance. I either had to pay a 2000 euros deposit or 270 euros for insurance. I definitely will not book through you ever again, it left a bad taste in my mouth and I feel I was effectively robbed. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 2
" The booking for Budget is misleading on the AutoEurope was it says the counter is in the airport when in fact it is outside the airport and you need a shuttle to get there adding more time to your journey "
" I was expecting the Budget counter to be at the airport and not outside. The booking via AutoEurope said in Airport and that's one of the reasons I made the reservation "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
" Great value just a pity the reception staff were too sales orientated "
" Reception counter staff were very pushy with the extra insurance sales. I didn't need it because I have an annual policy but several people in front of me were pushedtotakeit "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" All good "
" Generally very good experience although the drop off could have been better signed. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" Staff was insisting for extra insurance even if you already paid during online booking. Budget staff didn't care where did you book from. Autoeurope or any other companies. The car was not in the same category that I booked online. Sorry, I'll not use liaising companies for car rental anymore. "
" I rented a car since I trust Avis, Budget, Sixth and Budget. But the staff was rude, pushing me to pay extra for insurance. I told her that I already paid for premium insurance package that covers everything. She insisted and confirmed that she cannot see my insurance details. There were no floormats in the car. Staff was very slow and we were waiting outside that container. It was extremely hot outside. They had a very limited English to communicate fluently. I booked a mini SUV Crossover but she gave me a Ford Focus with 1 lt engine. That car was struggling on uphill. I paid higher amount, but they sent me a lower invoice with different breakdown. The worst part of this experience is feeling of being cheated. All customers complaint about staff's behavior once they leave this office. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" very easy "
" very smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Only small gripe is that the instructions for the location of the shuttle bus, in a far corner of the airport carpark, weren't overly clear and I had to ask airport staff to help. "
" Polite staff. Car was in good condition and clean. Even the windscreen was clean, which is a rarity with rental cars! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very happy overall. "
" Nice clean car, very good value. Was expecting car to be at airport but mini-bus transfer was quick and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Very easy to book. Lot of choice and options. "
" Very happy with the car we had. Bit difficult to find the space where the car was parked at Gran canaria airport. Same during return, difficult to find the drop off. Very good value for money snd we received 2nd driver for free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy from start to finish... Thank you "
" All in all absolutely spot on thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" We always use you. "
" We have had a previous experience where Budget did not check the ad blue in the car and it ran out after a few miles causing the car to breakdown. I would expect it to be like engine oil and checked. It costs us several hundred pounds and we were never refunded. So difficult once back in the uk. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 4
" Always found AE easy to navigate & use. Prices are good. "
" They are no longer based on the airport. Pickup and drop off is off airport at Playa Honda. We were not aware of this. Shuttle mini bus pick up is from an unsigned posted small structure in the far corner of the upper carpark. We only found it because of others waiting. I wouldn't recommend this company if you have disabled people in your party. Should be advised as off airport? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" Only reason for 8 is that everyone wants to check out best deal on website so referral is redundant "
" Service was good and efficient. No extras or upsell attempts. Think instructions for pick up bus could be better. While told what bus stop not told where bus stop was located and those we asked did not know. Long way to haul luggage. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Used Auto Europe number times but this was most disappointing experience. Started when we arrived at Airport where we were told Avis/Budget were not at Terminal as advertised and reserved with Auto Europe but had to take shuttle from car park. You need to amend your details. franchise badly organised with long queues and unfriendly staff. Not great customer experience. We're due to fly to Mallorca in July but may look at alternative suppliers from Auto Europe as need to be sure it's terminal and not shuttle service as felt website misleading "
" Shuttle service not in Terminal as advertised by Auto Europe as they moved 10 months ago to unit off airport Long queues waiting to collect car at desk Not happy at being told that we had to show refuel receipts when returning vehicle and that it was within 10 kms after declining to purchase full tank in advance On return had to queue with customers collecting cars ...no return desk. Again another long wait Not great customer experience "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 6
" I booked car for 6 passengers arrived at pickups location and it was 5 seats car. Still trying to get my money back. Paid extra 257 euros "
" I booked car for 6 passengers arrived at pickups location and it was 5 seats car. Still trying to get my money back. Paid extra 257 euros "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Would book again. Thanks "
" Better description of how to find the shuttle bus should be included on the rental voucher. We wasted too much time wandering around the car park having spoken to some of your car hire rivals who were clearly very annoyed at having to explain again how it worked! Check-in lady at the office was very efficient. Spoke brilliant English and I was grateful for that. Drop off was SO simple and the confirmation that the car was in good condition on return was very swift, as was the return of the deposit. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Booked on airport and had to get a shuttle bus to the car rental. We had a disabled member of our party as well. It acceptable at all "
" Booking said on airport, when in fact it was off airport. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 6
" Poor experience overall - also refund of deposit on credit card less than taken. "
" Misleading information on airport pick up (was shuttle service not in terminal as booked) car seat was very dirty (had to clean before acceptable to use). "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 4
" Overall very good especially the pre registration but read my comments on drop off "
" Seemed to be understaffed at drop off. Lady told me to put keys in the box as she had to pick up a car and would be 20 mins. That is fine but as a customer one always wants that inspection and sign off that the car is fine and no additional costs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
" Read comment 3 "
" I booked a 7 seater berlingo or similar on your website and received a 5 seater vw caddy where the 6th and 7th seats had been removed The car agent said it was nothing to do with them and to call auto Europe I called Auto Europe and they insisted I booked a 5 seater Looking £750 for a 7 seater I had to drive round all week with children in the back with no seat belts "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" I would recommend "
" Quick, good price, the car could have been a little cleaner inside. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" I deliberately booked a terminal pickup. Except the information was wrong. The meeting point unsigned. The transfer bus late and the pickup process very slow. In all it took an extra 3 hours to begin our holiday. I will be looking at other options for car hire in future "
" Very slow pickup "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Have used them before and when we had a problem with the car then they were there to help "
" Didn't realise that Avis was off airport via shuttle - Auto Europe stated "at airport" so caused a little confusion when getting the car. Overall experience with Avis/Budget was good although they did try and sell us again the extra insurance although we had paid for it via AutoEurope... "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Apart from the long wait at pickup it was good service. "
" Good value compared to other companies. Helpful counter staff. Main issue was the wait time at pickup with only one person working at the counter - over an hour before we were served. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Collection needs to improve "
" Collection of vehicle very slow It should state that you need to use shuttle bus, very confusing at airport Terminal and when arrived at collection depot it was a mad house, on returning vehicle very good "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I will use an on site company next time like Hertz and book direct. "
" Off airport, which is unusually for Budget, not very well organised, not enough room in the off site compound. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 7
" I have used Auto Europe on many occasions and always found them to be efficient and competitive. "
" The staff were very friendly and the check in process was quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" But watch out for extra charges "
" Added extra charges. Not impressed "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Phoned Autoeurope UK ,hoping for some assistance regarding the above issues, but was just directed back to Budget in Gran Canaria. "
" 1st vehicle provided was overfilled with oil and resulted in black smoke and emission warning light. Returned following morning and was given 2nd vehicle. It had quite a lot of dents/scratches. Person at counter said new agreement would be emailed to us. This arrived 2 days later and stated vehicle was UNDAMAGED. Fortunately we had taken video/photos before leaving the airport! Emailed these to Budget, but got no reply. Phoned the desk and was told not to worry. Nevertheless, I was concerned that when we returned the car we would be made liable for the damage. Fortunately the agent at return desk explained that they were aware of the damage and we were not held responsible, but it was a bit of a worry. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" See above. Claiming the Budget/Avis car hire at Lanzarote airport is at-terminal is a lie and is false advertising. Would never use again "
" Claiming Budget is an at-terminal pickup is a simple lie. A 50 minute wait for a bus to take us on a 15 min journey to a remote office is not in any way at the terminal. Please change this description ASAP as it is false advertising "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 6
" Generally good. "
" Picking up the car was a nightmare as there was a massive queue and only one staff member dealing with customers "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Booking process is not clear. i was of the impression the insurance was comprehensive and I did not have to take another insurance with Budget. Please make these clauses clear to the customer. "
" Insurance is not clear. It is important one knows that the insurance taken with the broker is not the same as what is provided by Budget "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
" Auto answered my emails and telephone questions quickly and edfficiently. I will use them again........... "
" No issues at all. Pick up from ACE was quick, transport to collection point was shortvand staff brilliant and friendly. Car was good and did the job. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Straightforward "
" From description on website indicated car could be picked up @ airport. In fact there was a shuttle bus. Worked out fine but not as expected. Staff pleasant. Car clean and lots of scratches. 40000 km on clock. Staff pleasant. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 6
" Your website when I booked showed at airport any searches on your website show at airport and your website still says at airport however it's a transfer in a mini bus which cost me a lot of time and inconvenience. I would never have booked them offsite rental.. "
" Booked through your website for at airport pick up and drop off turned out to be an offsite transfer not happy at all a lot of extra time wasted I could've booked a cheaper car on your website with a transfer. It's not clear / Budget is off site "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" I asked for and paid for an airport pickup and was given a shuttle bus service. I will not be using Auto Europe again. "
" I booked a car to be picked up at Lanzarote airport, only to be told to go to a parking space in the public carpark where a shuttle bus took us to an offsite car hire office. It took well over an hour for the walk from the airport terminal, the bus ride, and waiting at the car hire location. I will not use this company again. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" AutoEurope usually great. "
" AutoEurope website says budget were located on airport. They're not. It was a nightmare to find the pick up place to get shuttle to Budget location. Some the budget staff quote rude "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 7
" As above, involves a bus transfer to/ from office. I booked because Auto Europe said the rental desk was in terminal. I only discovered there was no in-terminal desk on arrival. There was no mention on the pick- up instructions that it was not in- terminal and no instructions about how to find the transfer. It took me 30 minutes to work out that there was a bus and where to find it. When I finally got to the office ( in an industrial estate) I was given instructions for the transfer to the office from the terminal! A classic case of the horse having bolted. Totally unsatisfactory: I never knowingly book a car without an in-terminal desk. Inexcusable from AutoEurope. "
" They are offi airport. Involves a bus transfer to / from office "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" AS ABOVE - PREFER TO HIRE DIRECT FROM AIRPORT NOT AT AN OFF SITE LOCATION "
" ALL OK BUT THE LOCATION /PICK UP AT THE AIRPORT WAS TIME CONSUMING AND CONFUSING "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" we booked the car online and paid an EXTRA FEE as a collision and excess waiver.... but when we picked up the car in Tenerife we were told 'The extra waiver was totally useless and we would need to pay an additional 231 euro AGAIN to take the excess from 2500 euro to zero and avoid any other extra charges and holding of 650 euros on our credit car'. As a family of 6 on a very strict budget this used up a significant part of our holiday money so we were unable to enjoy a number of planned trips for the children as a result. We feel totally scammed and not tin the slightest impressed and will be spreading the word about this con. Our car also only had 420 km of fuel when we collected it an we returned it full as instructed (to avoid even more hidden charges) but when i filled it and handed it back it had 720km range as per the on board readout which means that the car was not full when we collected it...... VERY DISSAPOINTED and out of pocket "
" we booked the car online and paid an EXTRA FEE as a collision and excess waiver.... but when we picked up the car in Tenerife we were told 'The extra waiver was totally useless and we would need to pay an additional 231 euro AGAIN to take the excess from 2500 euro to zero and avoid any other extra charges and holding of 650 euros on our credit car'. As a family of 6 on a very strict budget this used up a significant part of our holiday money so we were unable to enjoy a number of planned trips for the children as a result. We feel totally scammed and not tin the slightest impressed and will be spreading the word about this con. Our car also only had 420 km of fuel when we collected it an we returned it full as instructed (to avoid even more hidden charges) but when i filled it and handed it back it had 720km range as per the on board readout which means that the car was not full when we collected it...... VERY DISSAPOINTED and out of pocket "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" Very efficient handover of keys and no waiting to handover vehicle at end of hire period "
" Very efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The car rental collection and return car park is difficult to negotiate. "
" The queue and waiting time for collection was too long. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe need to investigate Budget in Lanzarote, their service is not what Auto Europe are selling. No terminal collection or drop off, refused Auto Europe's insurance. "
" Very disappointing, the whole process was a joke. I will never use Budget again. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
" Good apart from the CDW insurance which was not recognised as valid by Budget. A head's up on what Budget would oblige me to buy at point of collection would really have helped inform my choice. "
" The car was fine - I was expecting a VW Polo but Citroen C3 was just as good. Getting the car was confusing to say the least. The 'meeting point' at Arrecife airport is a concrete shelter hidden at the corner of the main car park - not marked and quite a way from the terminal. The order document simply said 'Meeting Point'. The other negative is the excess waiver insurance. I pre-bought CDW insurance from Auto Europe but this was not recognised by Budget, who insisted that I buy excess waiver insurance from them - and this cost more than the week's car rental! In hindsight, I probably should have refused this but it was late, I was tired after the meeting point debacle and I just wanted to get to my hotel. In summary - beware the excess waiver insurance 'upsell'! "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" See above "
" am extremely unhappy with my recent car hire at Malaga airport which I booked through your company. I paid you £40.52 for the 2 day hire up front. Although I took the excess insurance cover with you I decided to upgrade to their full insurance but they have charged me with having to refuel the vehicle but I returned it FULL(checked and count agent on return of the vehicle). I have had no luck with dealing with budget but met with a deathly silence "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Happy with Auto Europe "
" Its not on the airport. That's completely false information.... Took ages on returning car. Also very petty policy on full to full... "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" See above, I'm sorry but I do not make recomendations "
" Sorry I never make recomendations. The collection was not bad, I was 5th in the queue, so had to wait. Carcwas in good order, however the air-conditioning was very poor, probably needs a gas recharge. Hand back was efficient and fast. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" At the moment we will not be using Budget / Avis in the future we will see what your response from the complaint will be "
" There is a complaint in progress which I am still waiting from a reply from budget "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Easy to search for best deal/ car size and company "
" Good price, including free second driver. All went smooth and straight forward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" If this is how your suppliers behave why would I "
" We notified Budget that we were unable to return the car because I was taken ill and could not fly. They insisted that we had to get the car back that day but we explained my wife did not drive but they were still insistent. In the end they agreed to get the Playa Blanca office to collect the car. We left the keys with reception at our hotel and they said they would collect within the hour. 24 hrs later the car was still at the hotel and we have been charged a late return fee. I have emailed them and am still waiting for a response. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" Everything great "
" Everything went brilliantly, was very wary after reading about people's other experiences with other car rentals. We had a great experience, car great, drop off great . We have already recommended you to others. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent administration and one of the best prices I could get whilst still using a rental company with a good reputation. "
" A very good rental experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Rental location was supposed to be in terminal. It is not. Not clear where the pick-up location was. Long wait to get car. "
" Rental location was supposed to be in terminal. It is not. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 7
" Please see comments "
" Car advertised as on airport but needed to find shuttle bus which was difficult without instructions. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Was ok "
" I have. Come home to the. Saying i dropped off 9 hrs 52 mins late and they want me to prove otherwise .the only proof i have is a boarding card showing i left the country before that !but also dropped the car the night before ! Which i dont have proof of "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" Everything was great -- however, we expected to see the check-out staff at the car park but they were not there even though we arrived during opening hours. "
" Everything went as exepcted. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" See above "
" I was very happy with everything about the car hire process but the insurance of 160 Euros was in my opinion excessive as it was more than I paid to rent the car ! "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good "
" Generally all good. Car wasn't very clean but in general Budget we're good to deal with "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Great value "
" Staff were excelllent ,picking up and dropping ohh. Car was great "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" One of the worst car rental experiences in recent times "
" Not in the terminal as advertised, took me an hour to find the shuttle bus. Deposit not correctly refunded, so out of pocket. Old and smelly car supplied "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 2
" Booking car etc was ok, but it is incorrect to state Budget is on airport, and the phone number was incorrect. "
" When I booked the car, Budget was shown as being on airport for collection. On arrival, this was not the case, we had to wait in the main car park (where several other companies kept their cars) for a shuttle bus. I couldn't phone Budget, as the number on my paperwork was incorrect, eventually when a customer of Avis turned up, he had a number & called, to be told driver would be 10 mins. When we got to the office (10 min drive), we had to wait another 30 minutes at least in a large queue to get the car. Highly unimpressed, would have been much quicker to have used one of the other companies based at the airport. We also had to allow much more time when returning the car in case there was another delay with the shuttle bus. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 9
" I think it is likely that Budget have closed their in terminal service and not let you know and so your information is out of date. "
" I had expected 'in terminal' service, but instead discovered that we had to take a minibus to another location to pickup the car. There was no indication of where to pick up the minibus apart from parking A11. We came across a minibus with no markings on it and asked for help and they told us they were the minibus we needed. This added to the stress of the pick up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Please update records to say budget is not at Lanzarote airport. It is off site. "
" Booked as said company was on the airport. It wasn't. No signage to get to pick up spot - waited over 30 mins for shuttle bus. Didn't answer phone and when got off site was a very long line. In total over 2 hrs. You need to update your information as would not have booked if they were located off site. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 10
" Dreadful liars! I used the filter for airport pick-up, not the shuttle. There was nothing clear on the instructions to collect the car that a shuttle had to be taken. This added an additional 1 hour 25 minutes to my journey. I was awake since 2 am and chose airport pick up so it was simple and easy. This was not the case. I was charged a fee for airport collection. I was mis-sold a product. I paid for additional insurance, which the supplier could not see in their system. So, further profiteering from people. The supplier then charged me EUR 350 on my credit card. Stay clear of Auto Europe! Never, ever using them again! "
" They moved their office/pick-up to a remote location soon after Ibooked. There was no sign posting in the terminal. Their minibus shuttle has little capacity, so ended up waiting 45 minutes in a queue to reach the location. Upon reaching it, there was another queue of 40 minutes to sign the paperwork. I took out additional insurance but this was not recognised by Budget. They asked to take a block on my card for to cover this issue. I asked the agent to confirm this is a block, not a debit of funds, which she confirmed. Later, I received an update from my card issuer that money was debited from my account, not a block. So I am out of pocket for Budget's incompetence. Never again! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" Great as usual. "
" Despite it being labelled as 'on airport', collection and drop off was off-site via a mini-bus (very regular and the drivers were very helpful, but not as advertised). Also halfway through the week the car came up with a 'service due' message and then a 'check oil' warning, which when I contacted them, they advised we take in to check and rectify or swap, so we lost a morning of our holiday driving back to the hire place for them to check it. Then on returning home I discovered that unlike every other car rental company I have used, rather than just taking a hold on the €500 deposit (£432.47) until the car is returned, they had actually charged it to my credit card. Today when I checked my card account to see if that amount had been refunded, I discovered that £407.73 was refunded, £25 less than they had originally taken so I am pretty annoyed. I understand this may be due to currency fluctuations but that is why it should be taken as a hold and not as a charge. The staff were great, but I will definitely not be using budget again as the original very good value price has just been ruined by the extra £25 I have now had to pay due to the way they take the deposit. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 5
" AVIS/BUDGET not at terminal as you advertised. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 7
" Any booking with a child seat should be dealt with as quickly as humanly possible and in such a way that there is the absolute minimum of waiting. Clearly that was not the case this time. "
" The staff at the Arrecife office were completely useless. We were kept waiting, with our 2 year old son, for well over an hour for our car, despite being told it would be 5-10 minutes. Overall hopeless and made worse that there was absolutely no attempt to correct the problem while waiting, we simply had to sit there, despite there being 5 other identical vehicles on the lot. It was further compounded by the fact that the agent only called to get the car delivered once we had finished the paper work instead of planning ahead. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Don't really remember but no issues "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I still await the return of my car hire deposit after dropping my car off early on 11/01/25. I was disappointed I was asked for additional car insurance at point of pick up despite purchasing fully comprehensive insurance at point of my booking. "
" When collecting the car I did not feel confident as despite purchasing fully comprehensive insurance at time of booking the counter staff at the airport said I needed additional insurance that was more than the cost of the car hire I paid. I had to return the vehicle early on 11/01/25 due to having to return to UK due to illness. I was not reassured at point of return by staff the return was complete. At this time I still await the return of my car hire deposit that was took at point of collection of vehicle. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 7
" Always had excellent service - competitive prices and good communication. "
" Good service and staff. Queue at airport reasonable, staff very helpful. Car had quite a few scuffs etc., but we tool pictures and no challenge on return. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Fast, efficient and friendly service "
" Fast, efficient and friendly service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" I have used Autoeurope for many years and never had any problems. The website is clear and transparent "
" Very nice staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Only negative was the budget car was not onside and caught a bus, not clearly signed where to get bus from, so this delayed us initially "
" Easy to pick up and drop off car, car was not full of fuel on collection so this was not the best "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" . "
" everything was fine as usual. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Directions to pick up unclear "
" The pick up location was not at all clear and not within the airport. A bus transfer was required and the location of the bus stop was in the middle of a car park. No directions provided. The car was described by check in staff as unmarked, in fact there were numerous small marks that had to be photographed. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 2
" See item 3 "
" When I booked the car I thought it would be collected at the airport and I would not have to take a bus ride to an off airport site. There were no instructions given where to meet the transfer bus when arriving at the airport and this caused some difficulties. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe were very efficient in sourcing the best value car rental. "
" On collection the counter staff tried to charge me for crossing the border out of Spain but this was included in the price. At drop off there were insufficient staff to check the car in so I left the keys in the drop box. I had filled the fuel tank but was charged the fuel supplement in error. This was refunded when I questioned it. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 2 Condition of the Vehicle: 9
" Customer service was shockingly bad. They basically said oh well, we got the instructions wrong. Can't think of worse service. I will make sure none Of my family or friends ever use this company "
" Instructions asked to go to the Avis counter, but this didn't exist. It took over an hour to find a bus to the Avis site "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 4
" Mixed. "
" Rude drop off person. Rude when we parked up, rude about demanding a fuel receipt (tank was full and nobody told me I had to keep the fuel receipt) and accused us of damaging the car. Fortunately the excellent desk staff had told us to takea video of the car at pick up which saved the day. Drop off staff refused to apologise for the accusation and only begrudgingly accepted the truth when presented with the evidence. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
" excellent as always - thanks! "
" excellent experience from start to finish. smoothest transaction and best service in all my car hire experiences (of which there have been many). "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I will probably be back. "
" Very good experience. New 4,400km car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent "
" Easy, accurate, straightforward. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The only disappointment on arrival at the airport there was no actual instructions explaining where we were to meet the transport to take us to the show room for the collection. I had to ask a couple other car suppliers where we could find the pick up. It all went well from there. The travel to the office was very good, arrival and signing for the car was again very easy, went through the paper work, shown and taken to the car, showed around, covered the vehicle dents, fuel, tyres etc all as normal hire car information. Returning the car was easy, the inspection, of the car on covering all the normal damages etc. signed us off and took us back to the airport. The staff were all experience, didn't try to scam you and try to get extra money from you, which was nice considering other suppliers do try and get money from you. I would recommend Budget without doubt and i would use Budget again and planning very soon. Thank you, Budget UK and Lanzarote Budget who were very good indeed. "
" The whole experience from the start to the end was very good and easy. The process from the UK office and its online booking was easy and stress free. All the information came through within minutes giving the information and instructions on arrival at the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very disappointed "
" Booked for 6 passengers so was meant to get a 7 seater that didn't happen and staff said it wasn't there problem because it was book though a 3rd party company they to ring the number on the documents but couldn't get hold of anyone "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 2
" Auto Europe organise well and get a great price "
" Had to travel from the airport as the pickup was off site. Disappointing after a long flight and nighttime. Staff seemed overwhelmed and a little disorganised probably due to demand. Our vehicle was upgraded without charge owing to demand. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We were very disappointed to find that Budget did NOT have a desk at the airport - as state on the voucher. We had to ask Hertz where the Budget was located. We had to exit the Terminal, cross a road and then walk up four long ramps to the furthest point and find a Budget minibus. This then took us a 10-15 minute ride to Budget rental station. We booked this rental on the basis of it being in the airport terminal - as did want to waste time going off airport. I have used Auto Europe many, many times and felt we were misled. "
" We were very disappointed to find that Budget did NOT have a desk at the airport - as state on the voucher. We had to ask Hertz where the Budget was located. We had to exit the Terminal, cross a road and then walk up four long ramps to the furthest point and find a Budget minibus. This then took us a 10-15 minute ride to Budget rental station. We booked this rental on the basis of it being in the airport terminal - as did want to waste time going off airport. We felt we were misled. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No further comment "
" Very poor pickup, over an hour for them to find the keys to the car after we had gone through the very slow process at the desk. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" When booking our chosen hire car, one of our criteria we looked for on the website was hire car pick up at the airport, as was advertised for Budget in this case. It needs to be made much clearer to future customers that the Budget/AVIS office is off site of the airport and requires minibus transfer. In addition, clear directions need to be provided on how to find the minibus pickup point. "
" Once we got to the off airport Budget/AVIS office the service was excellent. However, the experience of finding the Budget/AVIS office was extremely frustrating due to the lack of signage/information explaining that we had to cross from the airport to the multi-storey car park to a specific location that had no indication of being the Budget off site minibus pick up point. We had to ask numerous people before getting to the right location. This time consuming frustrating experience was not the start to our holiday that we expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Booked rental from terminal location, but had to find and get a bus to off-site office. Terrible experience. "
" I booked (and paid for) collection from the airport terminal. On arrival I discovered Budget/Avis had relocated to an off-site office. An unmarked bus stop was at the very farthest point of the public parking (great fun with 4 cases), and I then waited for a minibus to take us to the Avis office 10 minutes away. Long queues for counter staff struggling with first day in new location. Many other customers in same position, not happy at all with the extra 1 hour it took to get the car. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 8
" Still awaiting update on my complaint for not issuing full refund on my deposit "
" Took charges from deposit with no explanation "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Completely unhelpful. "
" Had a couple of issues, ( that auto europe would not resolve without a fee ). Budget staff sorted them ,immediately and efficiently, without a FEE !!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Would recommend "
" All very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent price and service. Website works well and always cheaper than other suppliers. I have used Auto Europe well over 5 times and always the same service. "
" Budget was excellent in Malaga, fairly late pickup, around 11pm, I got a call about a week before leaving and checked-in on the phone, then only waited around 5 mins on pick up. Return was easy and quick. Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very helpful staff and made whole process easy "
" Very helpful staff and very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Easy pick up "
" The vehicle had a lot more dents, chips and scratches than your contract showed. The guy in the rental garage told me to take lots of photos of the damage before i left the car park to prove they had been done before i had received the vehicle and to show them on my return and all would be ok. I did this but it still worried me during my holiday that you may not believe the damage was done before i had picked up the car. You need to update your damage report just before the vehicle is collected "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" The AutoEurope helpline was helpful, but didn't have a number for Budget in Spain that worked. "
" When we picked up the car no one came with us to show us how it worked or check that we were happy with it. It wasn't the car I ordered and it had an unusual locking/unlocking system even though it had a conventional key. We didn't discover this until the next day when we thought the locking system was broken. We then tried and failed to contact Budget. We spoke to AutoEurope who were helpful and also tried to phone Budget with no success. During the next two hours we were given around 8 different phone numbers for Budget, including one in the US, none of which we were able to get through to. Eventually the hotel were able to speak to a technician at Budget who explained the way the locking system worked. So it was OK in the end but very stressful and unnecessary. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 8
" Not a great experience to be offered a good deal when booking which turns out to be false, and for this to have happened twice with the same supplier. Not a good look for either AutoEurope or Budget/Avis. "
" Twice now I have been hit with unexpected surcharges when booking with Budget via AutoEurope. I still am unclear on what the surcharge is for, it leaves a bad taste when I have paid in advance what I believed was a final and full price. It reflects badly on both your businesses. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall excellent and car was great. It was very difficult to find the Budget (and some others) from the airport however as the signs for car rental only took you to the nearest two companies who were on site whereas Budget, Avis and Europcar were a short walk out of the terminal. Not far but not signposted -well we found it confusing anyway. It was hard to find the way in to the drop off at the end too - not well signed - you can see the office but not how to drive in "
" Great car and very good value. Drop off and pick up were very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The car was fine, the price was probably too cheap and the drop off was very straight forward. The pick up was a disaster. "
" The vehicle pick up turned into a disaster. We had completed the information to enable quick pass, but had to wait an hour. Some people behind us would probably have to wait 2 hours. We said we did not want the additional insurance but were given the warning that a scratch would cost us €1395, and if there were 5 scratches it would cost us €7000, later to be told that it had to be a dent over 2.5 cms. Where is your reasonable wear and tear policy, the car had done 7000kms. The staff members parting comment was that he had our credit card details and he could now take money from us without our consent. We felt very threatened and we did not deserve this treatment. If you need the extra payments to make a profit increase your prices don't come up with nonsense arguments and encourage threatening behaviour. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Disappointed that picked car up supposed to be full with petrol, gauge showed 7/8th full and were told by employee it was a problem with the indicator. obviously untrue as when returned the indicator went all the way up. Not worth making a fuss for 10 euros but I don't like being lied to. "
" Disappointed that picked car up supposed to be full with petrol, gauge showed 7/8th full and were told by employee it was a problem with the indicator. obviously untrue as when returned the indicator went all the way up. Not worth making a fuss for 10 euros but I don't like being lied to. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" I pre-registered all my details so check-in/collection was easy. "
" Couldn't have been much easier and with a low retained deposit. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Very smooth process! "
" Drop off procedure was not clear. No Budget staff at the drop off lot and no signs directing customers what to do with the car. Usually rental agencies inspect car on return and issue receipt. Budget office in parking lot was empty with only a cryptic note "Check with Budget office." Unclear if we should wait for staff or leave the car uninspected and bring keys to office in airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" Booking with Autoeurope was easy. Although i haven't used Budget before we were very impressed with the service we received. The only negative I would say was that the car had a glass sunroof and only a perforated blind to pull across. If it wasn't for my partner having some black-out material we would probably have suffered with the sun even though we had aircon on. It would be beneficial to be able to book a car without a sunroof "
" We collected from Granada train station. Staff were very friendly and organised. No queues or waiting just good efficient service. We dropped off at Malaga train station and although we were a little confused where to find the Budget office once we had parked up again the staff were excellent once we had found our way. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above "
" Absolutely no stress involved in this hire. You pay for what you get. An international company with great customer service - IT IS VITALLY important - especially in holiday destinations, and Budget/Avis did just that. Even the normally traumatic drop-off was a breeze. Well done! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to book rental via the web site "
" Usually very good but found car at pick up to smell very strongly of tobacco smoke if the pick up was not so late at night would have asked for a change. Windscreen wipers damaged so could not clear screen so easy also wing mirrors not cleaned had trouble viewing rear of car to start. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 4
" Always good service been using it for many years "
" Quick service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Poor choice of business partner in Budget. "
" First problem, we queued for 2 hours to pick the car up. The Lady on the desk was very good, but she needed some colleagues to spread the load! Second problem, after drop off we were emailed photos showing damage. The exterior scrape shown was there when we picked it up, on the video I took at the time, and annotated on the rental agreement. There was also a picture, which could have been from any car. It was supposedly damage to the leather on the front centre seat. There was no front centre seat! Third problem, I can find no invoice for the hire under my rental agreement number. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Competitive prices, easy to use, all booking information passed onto Budget correctly. "
" Overall a good experience, shame you have to wait a while to be picked up for the off site pick up. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" Great quick service and very friendly "
" Great quick service and very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe provided a good service as a broker with a very reasonable price for car hire. "
" The car had suffered considerable damage (all documented) . It was surprising to be provided with a car in this condition. The car also did not have reversing sensors which was also very surprising for a modern car and made reversing quite difficult. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Overall it was excellent "
" Pick Up no problem all went smoothly. Drop Off, staff were under pressure and there were too few of them. Parking vehicle was a nightmare as all return vehicle spaces taken had to park in a normal bay. Then had to take photos of the car before placing keys in the letter box as no agent was available to take the return "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" Easy to book and they used reliable hire company but disappointed that I had to pay in full when booking even though about 10 months in advance. "
" Reasonably efficient check in on arrival. No hard sell of additional insurance and refuelling policy clearly explained. Car nearly new. However, when we required roadside assistance nobody came. Fortunately issue resolved itself. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I would rather walk then use this company ever again "
" Would never use again. On-line booking gave the impression the car would be picked up at the airport, not a €20 taxi ride away, the cost of which was incurred both ways. Also, additional unexpected costs for more insurance which, I thought we had purchased, were not fully explained made the whole experience stressful, costly and unpleasant. The term rip off comes to mind but I am to polite to say what I really think. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 7
" Overall satisfaction good except the comment on answering my question? "
" I was surprised that the price I paid was a lot higher than the one displayed on my contract at the site? Can you please throw some light on this?? "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" A1 service, nothing to fault. Immaculate car, friendly and efficient collection and drop off at a fair price with no hidden surprise charges. Recommended. "
" A fair price, trouble free collection and return, friendly staff, no hidden surprise charges, immaculate car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All fine. "
" The desk could do with some more staff but otherwise fine. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" A** "
" Clean car. Friendly service. No issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I am a good client of Auto Europe and this is the first time my experience was not at the expected level "
" The car provided had almost 80k km, it was in a horrible condition, the direction was terrible and I almost got killed because of the impossibility to stop the misting up The staff member at the counter had quite an arrogant attitude "
Value for Money: 2 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 1
" We had our flight delayed . The Budget staff kept the desk open so the customers can get their rentals and not be stranded on the airport "
" We had our flight delayed . The Budget staff kept the desk open so the customers can get their rentals and not be stranded on the airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We keep calling about turn situation above, but keep getting sent around the houses with no resolution. We requested a full refund but still no news. "
" Awful experience. We turned up to pick up our car rental and the office was shut before the advertised time. No one will give us any guidance and we have asked for a full refund because we could not hire the car and had to get a taxi to our accommodation "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Efficient as always "
" Fast and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great experience "
" Very smooth and easy process "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I think the car represented excellent value for money "
" Efficient to pick up, we really struggled with where to leave the car back to with Barcelona "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" Auto Europe, as a booking agent, has nothing to do with Budget car condition.. but should be aware and pressure their suppliers for higher quality of rental vehicles. "
" Avis/Budget gave me an old car (+46k km). The battery died down on me. Called their assistance. RACE came quickly and confirmed the battery had less than 15% capacity, gave me a quick recharge, which was just enough to hop over to closest Avis/Budget agency. They kindly changed the vehicle. To my great surprise they then charged me 85 Euros for Road Assistance...!!! Why? Had they given me a newer vehicle this would never had occurred.... "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 1
" Always have faith in Auto Europe but this incident has made me cautious "
" The issue was the search site allowed booking an electric car. When we got to the hire company they said there were hardly any charging points on the island and that the car had little battery capacity. Therefore we were forced to pay another EUR 60 to get a petrol car which we would have been able to get cheaper in advance "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" see above "
" The intermediary through which we book - you - called us up and tried to sell us unnecessary extra insurance in a highly pressurized manner. We said we had excess insurance and he would NOT take NO for an answer. Was this you or was it a scam? Either way Budget were good. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Still awaiting our refund from this disaster "
" One lady at desk and one man washing the cars!! Queue was 2-3 hours outside the office in the hot sun. We gave up!! Went over the road to Eurocars. Man at the rear washing the cars, cancelled our booking, so expect our money back Awaiting your response "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" As above "
" Total Chaos at the counter with only 1 member of staff working, I had to wait for nearly 2 hours to collect the car, and it was a similar situation on returning the car "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" I've used Auto Europe a number of times over the last 20 years and always been happy! Thank you and I'm sure I'll be using you again in the future!! "
" Very helpful and despite it being very busy I didn't have to wait long as I'd taken advantage of the Quickpass free registration that they sent me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to book. "
" Easy key collection and key drop off. Staff were exceptionally helpful. Decent car for a competitive price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Only problem was trying to contact budget via the numbers on your autoeurope form which ARE WRONG! The airport staff said afterwards that customers should always use the telephone numbers on their direct contract form in case of emergency, breakdown or customer service. This cost me extra finance on telephone calls to the wrong numbers on your form. Otherwise great service and car hire and would book again through you and budget car. Thanks "
" The service was second to non. Please note though that when I tried to contact them through the telephone numbers on your autoeurope confirmation page, THESE NUMBERS DO NOT WORK!! Please correct them for future customers! So frustrating as needed to let them know that I was bringing the car back an hour later and spent a few calls from my English phone trying to contact them on your numbers, supposedly available all day?!?! YOU MUST INFORM CLIENTS AT MALAGA TO CALL THE NUMBERS ON THEIR CONTRACT FORM WHICH THEY RECEIVE AT THE TIME OF COLLECTING THE CAR IF THEY HAVE A PROBLEM, NOT THE NUMBERS ON YOUR FORM. Thank you, Sonia "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Booking online was easy "
" Check in very slow, only 2 desks and the Fast Track system is no longer available even though I signed up for it a few days before travel. Checking car back was very easy "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Nothing to add "
" Convenient and quiet "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" The car was the same model as requested and therefore perfect for short journeys around the city. I was very happy with the performance and comfort of the vehicle. "
" In the last two years I have had two bad experiences when I was overcharged by Budget so I am very cautious before I sign any of their contracts. For this reason I am giving them 6/10. However, I am very happy with this rental. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It was fine "
" I got picked up from the airport late, when I called the office to find out where they were, there was no answer, called multiple times. The office was slightly off the AIRPORT attached to a service station, which caused big problems as on the way back which was on a Sunday they were closed and didn't offer a ride back but did leave phone numbers for taxis. When we called the taxi it cost us 22 euros to do a 2 min driv (we couldn't walk because it was on) motorway. This significantly increase the cost of the whole rental, would never use again and I am actively telling people to avoid. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" Loved the straightforward pick up and drop off. No hassle after a long flight or before the trip home. Will definitely book another car to hire through AutoEurope/Budget/Avis "
" Superb customer service. Very easy! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Would use again "
" Very easy pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No problems everything went well with the little car. "
" Staff every helpful and very professional. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Car not up to standard for rental car "
" Car had high mileage, more than 50000 km. Also a low tyre pressure warning side appeared on day 1. Took it back to the Budget desk. Staff said they thought the tyre was ok and if i wanted to get it checked i d have to call the recovery assistance, which i did. The tyre got checked and was fine. Basically the tyre pressure measuring device was faulty. We lost half of day of the rental as we first approached the Budget staff then the recovery staff as we didnt want to drive far until we were sure the tyre was fine. Also we had to park at the Budget desk place as we wanted the car checking, which cost us 20 Euros "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 2
" Fantastic service all round from the lady at the airport desk to the team checking the vehicle on its return - great job. "
" Fantastic service all round from the lady at the airport desk to the team checking the vehicle on its return - great job. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" happy "
" good car and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good "
" Great service after a battery problem. Quick counter experience compared to Top Car, Cigar and Gold. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good value car hire "
" All good - very efficient and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Usual easy to understand procedure "
" Staff at the beginning and end of the process were friendly, helpful and efficient. The car itself could have been cleaner both outside and inside however. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
" As above. Have used before and been positive and good on price. The issue i have could be easily fixed! "
" When i picked the car up i raised the issues about tolls as i was travelling Spain and Portugal. I was told all tolls are manual so not an issue. In portugal there were a mixture of automatic tolls and manual tolls. Where i could pay i did. With the automatic tolls i was unable to pay them in portugal because the car is registered in spain. The run around from Portuguese authorities because I want to pay the tolls has been difficult and they remain outstanding. I have been in contact with Budget and got the run around and couldnt even get an email address until the car was dropped off. I have sent an email with the details and still no response. Autoeurope are just as bad as no response for two weeks. I do not want to end up paying processing fees and fines that cluld be avoided. Customer service has been disgraceful and id suggest non existant. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Not great car "
" Car had 37000 on the clock, smelly and noisy. Not great experience "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Will definitely use Auto Europe again. "
" Very quick process, offered 2 options of vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We had no issues and was pleased with the overall level of surface provided. "
" Efficient and professional. No dramas at the airport when picking up and dropping off car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" I have found over the years Auto Europe are always great on prices and offer good comparisons from suppliers. "
" Chamartin Railway Station Madrid. The Staff were very friendly and helpful. Pick up and drop off were stress free. The car was new and in great shape and a great price. We will use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The only other problem I had was the "passenger airbagwarning" was on and I don't nknow if this meant it was on or disabled which was a little concerning. "
" everything as usual was good, I was expected at the counter, they had the aperwork ready to complete and things were completed efficiently. when I collected the car and looked to do photographs I onted the lower have of the car was quite dirty particularly the boot sill, but the lighting didn't show it up well. I consider this unusual as I've rented many times with you and not had thois before. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" It is the worst company ever I arrived didn't find the office Took one hour to find the Meeting point and find nobody It was 16:30 and i called and found the answer machine because nobody was there Spend The hole next day calling and always the same answer all our employees are not available Sent an Email and get the answer that i must pick up the car from the office Wich i did not find The didn't even send the address for the office I am so angry and i want my money back "
" The worst experience ever "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Please see my statement as above "
" I returned the car in perfect condition but was allowed to take the agent to check it out etc I was simply told to hand over keys on return to uk I received an email saying that the car was damaged This is untrue I have replied to the email saying that the car was perfect I have no way of knowing which car they looked at but on other rentals I have been able to check when returning I suspect that i was denied this because it is an easy way for unscrupulous agents to try and earn money I therefore contest the account they have given and i would require you as the company that I booked with to take this matter forward with them I retain my right without prejudice in this matter "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" Faultless from start to finish "
" Faultless from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The costs need to be made clear up front e.g. we thought we had paid full cover and for the vehicle already, but encountered more costs when we arrived "
" Have used budget before at Faro airport and it was all very smooth and efficient, this was not as good experience at Mallorca airport unfortunately. The staff were not very friendly or helpful and left us very confused about paying more for cover when we thought we had paid everything needed up front. They were also the same at the drop off "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 8
" Auto Europe tends to be my default source of rental vehicles in both Europe and the USA. The system works well with the opportunity of doing the bureaucratic details online in advance a particular positive. As far as I can see the information about the available cars is detailed and largely accurate with competitive pricing. On this occasion it's difficult to imagine a smoother booking and pick up process. "
" I've used Budget several times recently and mostly with very positive experiences. This largely fell into that category. Girona isn't the best place to rent a car as there is an irritating walk to the rental locations and on this occasion a minor hiatus at the check in desk as a rental novice was patiently talked through the process. As I'd checked my details online a slightly elongated wait was a bit irritating but I was restored to good humour by a really pleasant and efficient woman at the counter. The car was a Kia which met our needs although for me it didn't convince as a driver's vehicle. It had very light steering which on the bends I thought oversteered requiring regular adjustments. Of course that might have been me being used to a very precise steering automatic at home! The drop was excellent too. Very straightforward and quick with the bonus that, in heavy rain, your counter guy put us in the car and drove us to the departures. Can't speak highly enough about your counter staff on this occasion. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As per number 3 above. Vehicle very dirty, Staff very nice. "
" I have sent my report to yourselves via an e-mail. But to re-iterate upon arrival your receptionist was very pleasant, but unacompanied, therefore due to the computer system repeatedly losing its connection with the internet she was becoming very embarressed as it took over 90 minutes from arrival at your offices to actually driving away with the vehicle. This being no fault of your staff. The vehicle also was not what i had ordered but i would say certainly an upgrade. Unfortunatly the vehicle appeared to have been driven through a sandstorm and not cleaned therefore any scratches or damage could not be seen. Due to the amount of publicity car hire companies are recieving i cleaned some of the veh and found several scratches and minor damage to the vehicle which i pointed out to the lady and she took photographs of it, as i did not want to be accused of causing the damage. The lady that i returned the vehicle to upon my departure was also very nice and polite. Your staff was commendable. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
" Great people doing a great job. "
" Everything went really well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good other than what I would describe an infearer can. Vw requested Skoda supplied "
" Not happy that the car was not the spec. Or similar. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Please read above re taxes.' "
" Generally good but taxes were not included when the rental was booked and only addd at the end of the rental. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Overall pretty good value and the car, though a very small Fiat500 was adequate for our needs. Was warned by the rep though that it wouldn't take a large suitcase in the boot and not to put it on the back seat as local police could pull you over for this (presumably as it could be a dangerous loose item in an accident) and was offered slightly bigger car for an extra 5 euros per day. Politely declined this and fitted our suitcase in the boot no problem. "
" Overall good and uncomplicated with prompt attention at both collection of car and return.. Only slight issue was that I had to check where depot was and discovered it was five minute shuttle bus drive from airport. However it was only as I was searching round airport to find a rep that I got a phone call from depot asking me to look for the shuttle bus. Easily found but it would have been helpful if the prior booking paperwork had mentioned this and who to look out for. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Very good service "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very positive "
" Good cars. Reliable service, fast check in and out "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Good value and reliable service. "
" Arranged Quick Pass check in with Budget, but on arrival the counter staff were busy with non-Quick Pass customers so we had to queue anyway. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As always it is very easy to use Auto Europe. I always recommend AE to my friends "
" The collection was a bit chaotic. I had signed up to the speedy checkout, but it did not seem to make any difference. There was a 20 minute wait to get to my turn in the queue. (They use a take a ticket and wait your turn method!!) "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy hire from start to finish "
" Smooth and easy collection and drop off and staff spot on. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Friendly staff and efficient process to get the car and drop off "
" Great car, efficient process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" There was confusion at the airport as there was an Avis desk, which on one side was a 'priority' service and the other side was normal service. Not very clearly advertised. Stood in the wrong queue for 20 minutes to be told we had to go the other side. However, the clerk was very kind and agreed to process our ticket. The car had a half-full tank of petrol, which we only realised on the way to our resort. It should have been full. We had to send an email to clarify the situation. We were provided with an alternate car, which was not as good (powerful) as the one we had requested. However, this was ok and adequate for driving around Lanzarote. It was in excellent condition with hardly a mark. "
" The only sore point was picking up a car and realising en-route that the petrol tank was half full, when we had been told at the desk that it was full and we had to return it full. We sent an email and the situation was understood. However, when we returned the vehicle we were still asked why the tank wasn't full and we had to explain again the situation. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" feel like i was robbed "
" because of a mix up with my elderly parents in lanzarote who had already booked a car for us and picked it up i was not able to use the hire car ,when i rang up and explained was told that you wont be getting any of the £290 back that i had paid for the 2 weeks ,feel like ive been robbed "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" X "
" X "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Likely to recommend but disappointed by variable pricing as rental got closer requiring me to cancel and rebook. "
" Excessive time to pick up car as registration completed online and by phone call. The theory is good but. Also car class requested was not available initially. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" ..... "
" ..... "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Very nice and easy .. I will definitely recommend it to any one "
" It is very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Budget/Avis seem to be fraudsters! "
" We picked up vehicle at Palma , had to listen as rep tried to sell all kinds of extras, took photos of several scuff marks on car before leaving. When we returned we couldn't find anywhere to park & later received an email trying to charge us for the existing scuff marks on car! I still await to hear back from them regarding this but I will pursue this as fraud if I do not get a satisfactory reply soon. Hard to believe an international company would resort to petty fraud like this! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
" Auto Europe, provided the better price significantly cheaper than going to directly to budget Or similar the website, I book a car through Auto Europe 3/4times a year as they are always very competitive with the prices. "
" On arrival at Lanzarote airport straight up to the rental counter so very quickly dealt with, however there was an Issue with the car. The paperwork stated undamaged which was far from the truth. Four noteworthy impact on bodywork, ignition key blade didn't easily come out from the key, quite awkward sometimes and one of the parcel shelf mounting point I had broken off. In the large rental car park I struggle to find someone to point out the damage in the car parking area were not particularly interested. Return the car weekday 10 am again no one in the car parking drop-off area had to return the key to the terminal desk where you couldn't go over the car with someone at the time of drop off. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 7
" Excellent experience from start to finish. "
" Excellent experience from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above "
" Turned up at collection desk without passport after travelling 1 hr and we're not allowed car Granted it is embedded Deep in T&c's Called your office and could not get refund "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Helpful staff on desk at Palma for pick up . Drop off efficient. Excellent quality car. Very satisfied "
" Helpful staff on desk at Palma for pick up . Drop off efficient. Excellent quality car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I rented many cars from Auto Europe over the years and in general it always worked well but my last experience with the confusion about the excess on the CDW will make me more careful where to book it. "
" The rate of budget was good, no complaints about that. Counter staff was friendly enough but tried to sell car insurance and a strange road assistance cover. Obviously the road assistance should be provided by the car rental company without extra charge in case of a breakdown or accident or whatever... Worse for me was that on my Auto Europe voucher an insurance excess of 1694 Euros was printed but when I came to the counter they printed me a contract which said my excess is 2420 Euros plus 21% tax which brings it to almost 3000 Euros!. No one from the counter staff made an effort to explain that. I was just told that's the way it is and Auto Europe must have made a mistake and I have to sign it if I want the car. Guess it would be a good idea if Auto Europe would get in touch with Budget in Spain to clarify what the excess really is. The car was a Ford Focus and had more than 50000km on the clock and lots of scratches which I found unusual for a rented car from one of the major car rental companies but it didn't bother me. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 5
" Not clear about pick up or drop off instructions. Had to call to find out how to pick up vehicle and then as per above had to get taxi from vehicle drop off at extra cost. "
" Indifferent Nd would recommend budget. But not at Murcia Airport pick not clear and had to get bus to pick up. When dropping off vehicle at 5 in evening on Saturday your office was closed so I had to drop off keys and book a taxi to take me to the airport. This was an extra cost not sure why you are not located at the airport. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" Pick up and drop off staff were helpful, efficient and friendly "
" Car was very clean inside and out with a few minor scuffs / scratches accurately recorded. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" How can this be refunded? "
" I arrived 2 hours late to the airport due to a flight delay and was then charged 69€ which I think is completely unreasonable "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
" Auto Europe staff were helpful in trying to find a solution to the problem but couldn't actually solve it "
" Office closed Had to get taxi to airport "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
" Rental with Budget via AutoEurope went smoothly this trip - thankyou UtoEurope and Budget. Stark contrast with last rental in October with a Hertz rental through Autoeurope - where I queued for almost 2 hours and had to sign hurriedly to make an important business meeting. Onle after I returned to the UK did I discover a surreptitious "upsell" on my visa credit card account. This upsell was without any request from me, nor was it offered to me or even mentioned. I've rented via Autoeurope for about 20 years and was also, for some years a Hertz gold card member. I'd never use Hertz again and have advised employees and colleagues not to do so either. In my view very "sneaky" and very disingenuous. Good way to lose revenue. They'll lose more than the £85 invented upsell with my detachment from them alone, let alone colleagues and associates. "
" Rental with Budget via AutoEurope went smoothly this trip - thankyou UtoEurope and Budget. Stark contrast with last rental in October with a Hertz rental through Autoeurope - where I queued for almost 2 hours and had to sign hurriedly to make an important business meeting. Onle after I returned to the UK did I discover a surreptitious "upsell" on my visa credit card account. This upsell was without any request from me, nor was it offered to me or even mentioned. I've rented via Autoeurope for about 20 years and was also, for some years a Hertz gold card member. I'd never use Hertz again and have advised employees and colleagues not to do so either. In my view very "sneaky" and very disingenuous. Good way to lose revenue. They'll lose more than the £85 invented upsell with my detachment from them alone, let alone colleagues and associates. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Very good "
" Very surprised by upgrade of vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" very easy and smooth experience. staff at airport were helpful and kind. "
" great esperience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" No comment "
" No comment "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Satisfactory. "
" No one available to check car on the return. Apart from that all went smoothly. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Easy booking online. Good to prepay and fix hire cost in these uncertain times in terms of fluctuating exchange rates. "
" I still find budget - and pretty much all car hire companies - attempt to push full cover at the desk as somewhat aggressive and patronizing. I always assume desk staff get a bonus if they sell top up cover, which is why they push it so hard. I hire rental cars regularly for business and leisure and have an annual excess cover policy, but they still try to foist it on me! This policy should be reviewed as I often hear less savy or regular hirers getting flustered by the hard sell. Its not a good perception for the car hire business. Budget and co would be better providing full cover across the board and they would get more repeat business. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Would use budget again part of Avis I think "
" Easy pickup no queue, happy counter staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Budget are trying to claim for scratches/damages I incurred during the rental period which I categorically refute. The scratches/damages their photographs show were already there when I collected the car, as shown on the "Check Sheet - Vehicle Condition" (highlighted in turquoise) that was provided at the time of the collection. (Document Budget RA 346783921) I was unable to spend time with their Agent at the time of the return of the car as she was not available due to a number of other customers awaiting to deliver their rental cars before me, and I had an aircraft to catch. "
" Budget are trying to charge for scratches incurred on the vehicle prior to my rental. Looks like I am in for a long fight. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 4
" It was easy to book, not sure about the charges in Spain. "
" I was charged an unknown charge after drop off! "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" Simple, no hassle and did what it needed "
" Straight forward with a free upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Vehicle and service was great. "
" Everything went well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I did not take out Full Protection cover because, when I did this last time, I was told by the car rental company that I would still be charged for any damage or theft, and would then have to apply for a refund from AutoEurope, which sounded very annoying and time consuming. I took out the company's own Full Protection instead. "
" I have two complaints: 1) Despite receiving an email from Budget telling me that the office would be open at the time I had arranged to pick up my vehicle (8pm), the desk in the terminal was closed. I eventually discovered that there was a desk open in the multistorey car park over the road, but no sign to tell customers that, or to give them directions to the desk. 2) As well as a local surcharge, which I had been warned about, there was also a charge of 42 Euros for roadside assistance, which I had NOT been warned about. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 7
" Auto Europe give the best deals. I have used them in the past and I would use them again "
" Very quick check in process. I had pre registered with Budget so was fast tracked. Drop off was the easiest I have had in 14 years of travelling to Mallorca "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Budget staff very friendly and was allocated a very nice car. "
" Nice friendly staff and nice car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good "
" Straight forward and easy to complete "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Smooth & no problems "
" Everything went very smoothly and no hard sell of extras. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Didn't read the small print on the car hire that budget were closed on a Sunday. After dropping the car off with the office closed proved very difficult to get back to the airport. Maybe auto Europe could have made us aware of Sunday closure "
" The car would have had a full tank on return unfortunately the staff at budget didn't tell me the petrol station next door was closed on a sunday. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" Auto-Europe continue to be my first choice blth in Europe and the USA. "
" Very straightforward with no hassle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything went smoothly. "
" All good np issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Always happy with Auto Europe "
" First car we were offered was in such poor condition that the attendant admitted it should not have been rented to us. He then found a replacement, and said he would send the new rental contract to us by email, but all we received was a second rental contract pertaining to the first car. The attendant was also very dismissive when we disputed some extra charges that were added without out permission. The rental contract issue caused some confusion when we returned the car, but fortunately the attendant at the return desk was supportive. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 1
" Overall good. The 'full tank' of petrol wasn't full. "
" Generally positive but whilst saving some time the quick pre-registration sacrifices human contact and explanation. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Easy site to use. Very helpful people on the telephone assistance "
" Quick and very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above. Some confusion as to who was actually supplying the vehicle, and with the vehicle itself. "
" Pretty good, but some confusion as the vehicle was actually supplied by Avis which was unexpected, leading to them asking why we weren't using the Avis app for a car rented from Budget- really no idea how they expected that. A few issues with cleanliness, and with finding the drop off point as the signage was deficient. Also problems working out how to set the display language to English. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Very Efficient Pick-up & Drop-off Friendly and helpful staff. "
" Very Efficient pick-up & Drop-off Gave me a wider choice of car than expected Only issue was mine, not checking the car fully before I left - Oil Change Due & 1 rear Seat Belt had an issue They probably would have swopped the car if I had noticed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" see comments above "
" although BUdget pestered me to pre-enter all my details before travelling this was futile as the promised "just pick up the keys" never materialised and all the details had to be entered at the counter once again. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Unfortunately Auto Europe did not contact Budget at Costa Brava airport as requested which caused an issue. "
" Our flight was delayed. Before we took off I rang and informed auto europe that we would be late due to delayed flight. The auto europe informed me that she would contact Budget, however when we arrived the office was shut but the staff were in the office, after discussions the lady agreed to let us take the car. She confirmed no one had contacted Budget. When we took the car it was dirty and had obviously not been cleaned. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" Auto Europe completely ruined our summer holiday. It was devastating. We had many days out planned in Lanzarote and we weren't able to do any of them. Aside from the fact that it cost us an absolute fortune to get to and from the airport in a taxi. Auto Europe should never have taken our booking in the first place. I have sent a separate email to your customer service and I look forward to a response. "
" If I'm comparing the experience with Budget to Auto Europe, Budget were great. They had lots of complaints about Auto Europe and the challenge that I had, was not uncommon, they said that it happens a lot. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Aside from. Fuel issue above, my experience was positive "
" Full to full policy, but the tank was only 3/4 full on pick up. Only checked 5mins out of the airport. My fault for not checking but still poor I thought. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 2
" Booking process and document allocation was very efficient. I would certainly use Auto Europe again. "
" Collection was fairly straightforward. I had registered for "Quick pass" which allowed me to register online before arrival. Although there did not seem any priority given at the airport to those registered, it didn't take long to have my details taken and car allocated. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Easy to book and select provider. Used Budget as known company and used before, all an easy process "
" Very easy to deal with, used many times before "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very happy overall. "
" Very efficient pick up, very helpful staff. Pleasant experience. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Wrong airport booked. See my comments. "
" Booked a car st La Palma.But it should have been Palma Mallorca. So have lost money.!!!! "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" It is unsettling how they said the booking was cancelled at first. We don't need that sort of hassle. "
" The only negative is that when I arrived they told me my rental had been cancelled. That was the last thing I wanted to hear after an early start and flight. They spoke to each other for a few minutes then produced the keys. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Straight forward "
" Very easy very polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good overall apart from explanation of fuel charge "
" Charge for returning without full fuel was not clearly explained at time I collected car "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" Auto Europe just feels like an unnecessary middle man. The insurance we bought when booking was not recognised by Budget, so that felt like a bit of a scam - whether it would have been legit if we'd needed it I don't know! That all felt a bit poor "
" Everything was easy and great. Only reason I wouldn't necessarily recommend to a friend is because I'd generally recommend whatever is cheapest! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Vgood "
" Very good. 15 minute queue at pick up the only annoyance "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" When realising less than 24hr car hire opening hours, your representative Ada (Lis), was in contact with Budget and confirmed increase in hours. Cheers "
" Pick up and drop off service, excellent. Was a little concerned about opening hrs not being 24hr. We had a short delay in but pick up was still there after their normal open hours. 08.00 opening, still had sufficient time to catch return flight. Brilliant service and staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy process and quick search engine. Updates were good. "
" Collection was a slow process despite doing the speedy check in. Price was really high allegedly because of lack of cars but the car hire zone was full of cars so I am a bit sceptical. Car was a good size and reasonable condition. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Always happy to recommend AutoEurope and Budget. "
" As usual, very efficient and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" see above "
" there were no major problems however there was only one member of staff when we went to pick up the car. Car drop off was very good "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Overall apart from the airport collection the experience was good. "
" There was no sign on the pickup vehicle.If we hadn't walked up and down the line of cars and vans asking we may well have missed the pickup. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Only interested in selling extras "
" Office closed key drop off not obvious and only one. Only interested in selling extras "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" Overall very disappointing. Misleading advertising and documentation. Auto Europe/Budget is not on airport although many others car hire firms are. You should consider refunding our taxi costs. "
" Specifically wanted pick up at airport which Auto Europe said it was. No mention of shuttle pick up at airport on any of the paperwork. 'After making your way to pick up point' No guidance to look for shuttle bus. We ended up having to get a taxi to the pick up point costing us 15 euros. Not a good start to our holiday. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" spot on! "
" very good staff, just be careful to explain the FULL insurance better "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe very good - problem here lay with lack of staff at Budget office. "
" I waited for almost 2 hours in the Budget office to collect my vehicle. There was a queue of around 10 people and only one person working behind the counter. The man behind the counter was very efficient and polite but he clearly needed more colleagues to enable the operation to run more efficiently. Several people in the queue chose to abandon their bookings a book cars with other operators. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Booking was easy but the rental information about the pick up being not in the terminal was in small print and it wasn't clear how to order the shuttle bus. "
" The branch is understaffed and under resourced. Spent over two hours sorting out paperwork. We had to wait for pickup to the depot location as Budget don't have a depot at the airport. We had to go through all the damages twice as the system didn't take it. We returned the day after we collected to add an additional driver. The branch is closed every day between 2-4pm. We waited until after 4.30pm for staff to arrive. Then another hour to be seen as there were two people waiting before us. Incredibly slow. When we complained we were told there is nothing they can do. To make it even worse the branch is closed on Sunday so we had to get a taxi to the airport. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 8
" Overall excellent "
" Excellent express pick up & drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Very similar to Avis. Good. "
" Very helpful. Went around the vehicle and made notes when I was not sure that all the dings/dents had been pre-recorded. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Nothing more to add. "
" My flight departure was delayed so I tried several times to contact Avis / Budget counter in Alicante unsuccessfully. Eventually I contacted Autoeurope but was told that they would hold the car for 2 hrs max even though Budget had my flight details and would email Budget on our behalf. Fortunately we were delayed less than 2 hrs but I am not sure quite what would happen if we were delayed for more than 2 hrs? It would have been better to have an email for budget so as to contact them directly from the UK to let them know what was happening! "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Very pleased with everything "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very pleased with the hole experience. "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" There was nothing yourselves could offer other to drive to the airport first and pick up a taxi to follow us to the Avis office to then go back to the airport. It was unnecessary stress during our holiday. Page 5 of your terms and conditions states collection by McDonalds - assumed this must be within the airport as we'd selected Airport Collection and Drop off. Not accceptable. "
" Your voucher stated, and we had chosen, airport collection and drop off. On arrival we searched for the Budget desk at Almeria Airport and asked around. We were told an Avis guy should be outside. He wasnt. We called the local number and were told he'd be there in 5 minutes. We then ended up in a transfer vehicle to collect our car from a different location. This was not made clear at the time of booking. We had booked to return the car at 19:00 on the 4th June only to be told the office closes at 13:30 and the last shuttle to the airport is at 13:00. When we stated that this was not acceptable as we'd booked airport collection and drop off, the Avis representative advised we could get a taxi or a bus from their offices. There were no taxi ranks or bus stops viewable. We contacted Auto Europe during our holiday and were advised we should go to the airport first and get a taxi to follow us to the Avis office to then get them to take us back. Totally unacceptable. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 6
" very helpful staff, very fast and efficient, "
" very straight forward and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Not cost effective now "
" The full insurance makes car hire very expensive now what I paid for a week is far more than I pay for a year "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Not at all happy. On return, I was told by the lady who checked the car, that everything was okay and there was no extra charges. However, I have been charged an additional 63.10 Euros. Don't know what this is for as the return document on her tablet, that I was told to sign was in Spanish with no English option. Difficult to get in touch with them for an explanation! "
" Not at all happy. On return, I was told by the lady who checked the car, that everything was okay and there was no extra charges. However, I have been charged an additional 63.10 Euros. Don't know what this is for as the return document on her tablet, that I was told to sign was in Spanish with no English option. Difficult to get in touch with them for an explanation! "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" smooth "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We arrived a day later and the car was no longer available even though I paid for it. They offer to charge £150 and then hire another car for £500... Will never use again or recommend!!!! Unless I receive a full refund I will be leaving bad feedback on social media!!! "
" Arrived a day late and car bo longer available "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" No problems with auto europe "
" Gave us first car which had a broken windscreen-rejected this on grounds of safety. Accepted second car despite the fact it was damaged with dents/scratches. I upgraded on site and was given a quoted price only to find it was actually 40€ above the price quoted. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 3
" No problems good service and vehicle in good condition. "
" Extra insurance was a bit expensive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good online service and good communication "
" The instructions to getting to Budget/Avis at Tenerife airport weren't clear. It implied their office was outside the airport, but in fact you need to get a bus. However the staff were friendly and helpful. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" The cost and need for the unexpected & pressurised additional insurance payment should have been clearly pointed our when booking was made. It may well have been terms and conditions, however, it was not explicit. "
" Additional be insurance costs are not up front. We thought we had paid for all cover - transpired we hadn't. Regard the way in which this was done as inappropriate. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good booking experience "
" The drop off location (RMU) left us 4km away from the airport. The office was closed despite there being an offer of a shuttle service to Murcia airport. This meant that we had to get a lift to the airport in order to make our flight on time, we nearly missed our flight as a result of this unexpected event. Not happy with that part of the experience. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" Excellent as always "
" Much better than most recent Hire Companies that I have used. Could do with extra staff in reception, only one agent to deal with multiple customer returns etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I always had good experience, altough, this time wasn't very good "
" due to an emergency I tried to change my dropoff location on the day and there was no way to contact Budget to make the changes. There was no sign either saying they won't do changes. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
" Auto Europe are brilliant- my go to for car hire, good prices "
" The car was badly scratched all over - I had to point out to staff various damage that wasn't in my contract. Spoiled the holiday as I was concerned I would end up paying for damage I hadn't done "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
" Very good car hire this time "
" Excellent. Lovely assistants at pick up and drop off. Only initial problem was finding it in AVIS office. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" A good experience, I'll book my hire car using this auto europe the next time I travel. "
" The staff at Barcelona airport were fantastic. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above "
" The pick up and drop off point was not at the airport terminal as expected and per the booking, but several kilometers from the terminal itself. Not a great experience as I wasted a lot of time looking for the pick up point after arrival and was left with little time to check in after dropping off the car on our return. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 7
" The Auto Europe documentation stated drop off at Almeria airport but did not show that the Budget office/depot is 6km away to the west along the AL-12 near the McDonalds roundabout opposite the Estadio Municipal. The staff there then drive you back to the airport. Your instructions need to show this. "
" At collection of vehicle there were more bodywork defects than shown on the Budget document. I had to return to the Budget office to get their representative to reinspect the vehicle and update the defect sheet. He did this willingly. The Budget rep at drop off at Almeria was extremely helpful, but see comments in 5 below. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
" Car pick up on Floor 1, fast process, no pressures, just bring back the car with a full tank and receipt within 10 km of airport. "
" Lovely welcome, fastest car pick up ever, definitely use Budget again, nice car, no pressure to use extras. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" 0/10 poor customer service advice from the autoeurope agent. Too rude...no compassion for our plight. "
" I am in the middle of trying to get compensation. I picked the car from budget car rental a couple of miles away from Almeria airport. Budget car rental was closed. I was not informed of this holiday closure. It added a significant amount of stress to arrange a cab and understand the drop off procedure. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" Never again! "
" Terrible set up. Slow, chaotic and rude pick up and drop off. Car wasn't really of the category booked - they say it is but it's a push. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 4
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It should have been made more clear that the office was offsite. "
" The office was not at the airport, which is OK as long as knew that beforehand. Instead I searched the airport for the office until I stumbled upon their van. On arrival at their office, I'd booked an Opel Corsa but was given a Peugeot Rifter which is as big as a builders van and unsuitable for parking in the city. When I went back to the office to complain, they saw me parking and shuttered the office. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 4
" Easy online booking process at a competitive rate and when we telephoned to check if our booking had been processed (as we hadn't received an email at this point), the gentlemen on the phone was very helpful and put us at ease. So thank you to Autoeurope, but this is offset a little by the experience with Avis Budget at Valencia. "
" Upon arrival at the airport, we found that the office in the terminal building was closed and we were redirected to the office in the car park. There was a short wait to be seen which was not an issue as we were not in a hurry. When I got to the desk, the first thing that occurred, was that I was pressured into taking an upgrade vehicle at extra cost. I declined the offer. I was then pressured into taking the same upgrade but at a discounted price. I declined this offer as well and said I just wanted the vehicle that I had booked. I was then pressured into taking additional insurance cover at an extra cost. This was uncomfortable for me, as I now felt I had to accept some sort of upgrade or the vehicle collection was going to take far longer, potentially until I did accept some sort of additional charge. I reluctantly agreed to pay an additional that would reduce the excess (if I had any form of accident or experienced any type of damage) to €100. The cost of this, once the fuel charged had been reimbursed, was about £90 and being a safe and experienced driver, I didn't actually need it in the end. But the up selling pressure and the risk doubt that is put upon the customer at this point is unnecessary, particularly after a long journey to get to this point. Having finalised the arrangements and digitally signed a very long and wordy contract (that I am sure nobody reads as it would take too long), my credit card was processed. The ordeal of the administration now over, I was handed the keys and given the parking bay number. Upon arrival at the bay, we found a vehicle that was not even close to the one we had booked. We had booked a two door Fiat 500, a nice little compact car, but were given a Peugeot Rifter, a very much larger 7 seater vehicle that more resembled minibus/taxi. We went back to the office to complain, only to be told that this was the only vehicle they had to offer. If this was the case, I suspect that this was the same vehicle that I had almost been pressured into taking as an upgrade. No staff came out to hand over the vehicle and so we took numerous photos of minor damage around the vehicle. We then set off on our journey. The return and drop off was much simpler and a staff member did come out to check the vehicle and fuel level, pointing out a chip on the windscreen that was there when we picked up the vehicle. We advised him that we had photos of the vehicle at the time of collection and he let the matter drop. Overall, the experience was not as simple or as pleasant as it could be. The staff were very pleasant and helpful, but the up selling experience was disappointing and we could have done without it, as I resent paying an extra fee that I didn't need. Plus I would have liked to drive away the vehicle that I had booked. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
" AutoEurope are my go-to car rental people. Reliable - can always get them on the phone. Quality, great pricing and excellent customer service. "
" Very professional, friendly and great fleet of cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Disappointing due to comments above (Q3). "
" Thought I'd bought full additional insurance cover but was told at airport this did not cover punctures or callout charges for breakdown. Was asked to pay more but I declined. Was also informed I could have a different vehicle for an extra 8€ per day which I declined. Was expecting an Opel Corsa but got a Toyota Yaris-which was fine by me! However when I gained access to the car I could not start it as the dash stated 'not ready to drive yet'. There was no-one in the Budget booth on Floor 3 so I wasted 15 mins going from floor to floor trying to find someone! This was quite distressing to me as it was dark and I was a woman travelling alone-wondering anxiously round a multi-storey carpark. Eventually I found a Budget employee who was unable to resolve issue, but a male colleague who appeared told us that the clutch had to be depressed before the engine would start. If only I'd been informed of this in the airport booth! So, all in all a frustrating and stressful start to my holiday sadly. Things were fine however from day 2 onwards! Thank you. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Great experience, everything went smoothly. Good car and customer service. "
" Great experience and customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above "
" We had to wait for our return minibus to take us to the airport. This caused a lot of stress we we had to check in and go through the covid details before flying. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Indeed I have just recommended Auto Europe to my brother, who has now rented a car via your service. So, two final things - greater range of insurance options during home hire process, and some sort of discount for repeat customers like myself "
" The important stuff - ease of pick up/drop off and the vehicle itself was all pretty good. I do, however, greatly resent the pressure tactics to try and persuade customers to take out additional (very expensive) insurance. It slows the process down and creates an unpleasant sense that we are cash cows rather than customers. It would be great if we could acquire Zero Excess/Maximum at the point of online hire. All we ask is to be treated fairly and efficiently. Thanks :) "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" NNNN "
" I was charged full rate of 119 Euros and was not given the rental car at the Tim of pick up. My US drivers license was not accepted and I did not have an international one. I was over informed that i needed one at the time of reservation. That's a huge misrepresentation on behave the agency. They would not refund my money!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Auto Europe are very good I use them alot "
" Arrived in Murcia for 3 days the car and office was off site they said the office would be open at 8am Monday so I could drop the car off then get back to the airport for my flight but I waited outside Budget office until 8.45am and had to drive down to the airport and leave the car in the public car park and leave the keys with another rental car company or I would have missed my flight and I was not the only one, there were five other couples with Budget cars so we all had to park at the airport as we were all on the same flight. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good experience "
" Very good service and agency "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" super happy with Autoeurope, top class service. "
" i was happy with Budget "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good "
" Everything went very smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I was due to fly out to Malaga to visit my mother, who was terminally ill. However I was refused permission to board by British Airways even though I believe I had all the necessary papers. I was therefore unable to pick up the car, and in spite of these extenuating circumstances was refused a refund . My mother died 2 days later. "
" No experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" n/a "
" n/a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All went well "
" All worked very well although I always like to hand the car over be told all is ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" I'll reserve judgement until I see how Auto-Europe deal with this wrongful charge. "
" Charged £81.54 on my credit card plus £2.54 non sterling transaction fee. No explanation or communication as to reason. Car was returned and I was told all ok. I can only assume it relates to the rear wiper blade which detatched as soon as I switched them on in the rain. I reported this and (was told it was logged onto my account and I could drive to Girona (140km!) for a replacement car. I just didnt use the rear wiper again as it had no rubber blade. I cannot be responsible a blade which detatches because I've switched the rear wipers on! Also this was reported and again brought to the attention of the desk on return of vehicle. Budget - never again and I want the charge refunded. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Overall very satisfied and will use auto Europe and Budget as a first choice "
" Very efficient and helpful service. Vehicle in excellent condition and was what we asked for and just what we needed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Would have no problem in recommending or using Budget again "
" Everything around the car hire went well and smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent vehicle and polite staff. I will definitely use autoeurope again. "
" First class service from all staff at both collection and drop off especially when you consider the problems that are being caused by the Covid 19 epidemic. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good value "
" All fine and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very easy booking process "
" Dropped car back at airport last Sunday midday, key in drop box as staff overwhelmed, still no final invoice three days later, not good service. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Great prices and service "
" The car was brand new and super clean Check in was superb - very professional The return of the car was also extremely easy and very professional I was very impressed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy booking, my experiences are all very good, reliable company. "
" Easy peasy experience, luckily I booked a while ago at sensible prices, now the option is buy an e scooter for the price of a two week rental. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very friendly staff, great car- almost new, easy to find, would recommend "
" Very friendly staff, great car- almost new, easy to find, would recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" see above - I am expecting a refund or voucher for future use - given the COVID situation. "
" As you know, travel to Spain is not possible - instead of sending me this survey I would have expected a voucher to be used for future travel as other travel companies have done. I am still happy to consider and recommend you in the future if that is forthcoming, "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Auto Europe have been utterly unreasonable and irresponsible over this matter. My holiday flight with Jet2 was cancelled minutes before it was due to depart because of Coronavirus and the actions of the Spanish Government. I was therefore unable to hire the vehicle. I informed you of this within an hour. You have refused a refund and given the exceptional circumstances this is deplorable. After many years as a loyal customer hiring cars abroad with AutoEurope I will never again use you or recommend to anyone. There are plenty of other suppliers. "
" I did not have an experience with Budget as my holiday and flight was cancelled minutes before departure due the Coronavirus Pandemic and I was therefore prevented from hiring the vehicle. I have been trying, so far unsuccessfully, to get a refund for the unused car hire. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Very bad experience with Budget. "
" I was charged 311 EUR for a supposed damage on 27th March. I have contacted Budget multiple times, but so far (31 March) there is no response. There was nobody to check the vehicle with me when I dropped it off. Is there something you can do about this? "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Ver good service - no problems "
" Everything went well and the staff were very friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Nice car, free upgrade, only problem was extra fee at the end for early drop off. "
" Dropped off car two days early as we needed to return early from Spain due to coronavirus. Charged an extra 100 euros for this. No explanation given at the time or in an email to me. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" Talk car back two days early. Budget told me as part of Auto Europes T&C had to be calculated the rate. Was going to be an extra 200 euros. Likely was resolved. "
" Budget themselves were very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Easy to book and generally efficient. I had obscurity which was answered promptly. "
" Overall very good and efficient with a good brand new car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Smooth process and would use again however very disappointed with Budget car hire "
" I booked full to full, I returned the car back full, however budget have charged my credit card £58 for fuel. Shocking. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 7
" Overall good experience with a decent modern vehicle. "
" The only wrinkle was that the petrol tank was only half full which made the return slightly more problematic, and the returned car had a fuller tank than that which we drove away. Not a major problem thought. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" great "
" great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All fine "
" It took a long time to book out the vehicle at the desk, the person was on go slow I think. Then she was trying to make me take out extra insurance. If I wanted this I would have done so at the time of booking. She said you must have a ticket for the petrol you put back into the car or there will be extra charges. She never asked for this?? The car was dirty inside/outside. It took forever to book the car back in . Had no problems with the vehicle. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 6
" easy to use but very expensive for a 2nd driver "
" On collecting the car we were advised that there were no marks on the car which was not correct "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Very good "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Rental cars should be cleaned inside and out. "
" Car had not been cleaned properly. Previous hirer had obviously had a dog, so there was a strong smell inside. We had to buy an air purifier. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 3
" Due to the stress caused trying to locate the avis budget shuttle bus no sign. Tourist information at airport not well informed let alone your competEtton so unlikely to recommend without clearer instruction. "
" Some minor issues on landing in tenerife south airport finding avis budget location was horrendous so maybe clearer instruction on website would be useful. Secondly on returning the car to depo the signag one on the right but this often obscured by on coming traffic so a sign on approaching the junction would be more appropriate. Generally the signage in tenerife is fairly dismal more thought should be given as many tourist use cars to get about. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" All went to plan. Therefore happy customer. "
" Good, friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" EXCELLENT DEAL ALL ROUND "
" EXCELLENT DEAL ALL ROUND "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" But I would caution them not to be caught the way I was. "
" Budget asked whether I wanted an Automatic or Manual. They did not explain this meant an upgrade from B to E and an additional cost of 345.53 Euros.. They did highlight this on the contract but I thought they said this would be deducted. On the final invoice this addition was reduced to 274.91 Euros, still a lot for an automatic car. If I had realised this addition I would have asked for a smaller car. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 10
" No problems apart from the above "
" Perfect apart from I was promised a final receipt by email at the airport. I'm still waiting "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" No hidden pressure sales so recommended to others "
" All went very smoothly from pick up to drop off no hidden surprises "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very helpful staff Only thing was not clear about where pick up slot was, and no staff member was around to help "
" Very good car Very easy pick up and drop off Very good with description of car and marks already on it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Minor scratch blamed on me. I do not believe i caused the scratch "
" Minor scratch blamed on me. I do not believe i caused the scratch "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall we have found Auto-Europe a good company to book through as they provide a good of information about the suppliers and the voucher clearly states what is and isn't included. We did not need to use their customer support. Prices are reasonable but although we often book using Quidco we have never yet received any cashback over the last few years. "
" The instructions for getting the shuttle bus to the car hire centre were totally inadequate. We were walking up and down looking for the stop for some time. We were told a stop number to go to but there was no other written information and the bus doesn't always stop there so it was unneccesarily stressful. A better quality map for finding the car hire centre to return the car would have been appreciated as the print was tiny and written directions unclear. On the plus side pick-up and drop-off were very efficient. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Auto Europe experience with booking etc has been fine, I've used it many times. Thank you. "
" A bit of pressure sales for extras at the Budget desk. Car was clean but windscreen washer motor didn't work, wipers were incorrect or badly fitted as they caught on each other during operation and engine oil was low as warning light kept coming on. Was charged Euro 299 for a punctured tyre and the invoice differs from my receipt, therefore it is hard to decipher for the damage related charges in order to claim from my own insurance. Have emailed customer services twice over 3 weeks and not had a response (other than auto reply) for clarification on surcharges, i.e exactly what the surcharge was for, over and above the damage fee. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 5
" See 3 above "
" The guy on the desk was very bored - the car we collected was very dirty on the inside of the windscreen and one of the side lights wasa not working. WE also had to 'read' and sign a mass of conditions on a tablet prior to leaving which had never happened before with Buget/Avis "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 4
" There are a lot of car hire companies price is probably a major factor as to which is chosen. "
" All very efficient "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Overalll good except the comments re Budget/ Avis as above "
" Car booked for 1600, but was not available until 1800!......they couldn't find the reservation. I Declined the offer to pay upfront for the fuel but was then told that if I was to return the vehicle full, that I needed to provide a receipt showing that the fill up point was no more than 10k from the drop off....bizarre , they either don't trust me or the vehicle fuel gauges....unacceptable "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" Price good. Staff great. Car a bit of a let down with the damage. I was just worried all the time that on return I would be on the hook for it. "
" Staff were great. Car had extensive damage to front bumper. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 4
" used you before - always wary about low cost rentals though, bad stories about fuel/damage etc. on the web. "
" airport office a bit haphazard, carpark handover OK though we had to add numerous photos to the hire document showing scuffs and damage. The vehicle was grubby from previous hirers, needed a good clean. 45000 klms on the clock, could hardly see out of the windows "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" No problems at all "
" It all went very well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No delay at airport collection counter. Very helpful agent, reviewed photo damage and signed acceptance. Garage parking area very dark for returning vehicle. Now watching credit card to ensure no money taken for unwarranted causes. So difficult to submit review until sure no money withdrawn, hence low score for recommending company. "
" Slight delay whilst photos of existing damage to hire car were verified by agent in airport. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" At collection, I was asked to sign a totally blank computer screen which I assumed was simply to place a block on my credit card. On return, I was presented with a bill for 658.84 euros to cover the rental cost plus additional insurance and miscellaneous other items which I had NOT requested. (As part of the prepayment, I had already chosen to pay an additional sum for a zero-excess option, so I did not need these extras). Just to rub it in, the Budget invoice which was later sent to me reduced the nett sum payable by only 157.99 euros, not by the full £184.88 I had paid via Auto-Europe (i.e. approx. 213 euros at current exchange rate). No problem with Auto-Europe. I use you frequently. But this appears to be a scam based upon the sheer impracticality of being able to check the contractual details at the collection desk. (This was in fact sent to me later by Budget in an email, with three attachments amounting to approx. 50 barely-legible pages!!) I shall be phoning you about this shortly. "
" See below "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
" Good website "
" The car (Fiat Panda) broke down after approximately 80 km. I waited for 150 minutes before a taxi finally arrived to take me back to Malaga airport to get another car. The replacement car was excellent (Audi A1). When I took the Audi A1 back at the end of the holiday, the counter staff tried to fine me for not returning the Fiat Panda with a full tank of petrol! I refused to pay, and they eventually credited out the charge. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" On arrival in Gran Canaria no email had been sent, I had to phone your office to find out what car rental firm the car was coming from. Once this had been sorted out it was all OK. "
" Did what it said on the tin. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent "
" Excellent Car. Took a little time to collect and find the garage Underground to collect the car. Overall satisfied with the rental. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Obliged to take insurance "
" Forced to take extra insurance was mislead "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent. No problems at all "
" Excellent. No hassle service. Most importantly no hidden costs like when you rent in the UK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Generally good "
" Your data didn't mention that we should approach the Avis desk, so we wasted time looking for your desk. The staff were great, but your system should be better "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Generally good "
" Perfectly OK although some damage not noted at contract signing "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" There needs to be a better way of identifying damage. "
" For the second time this holiday we were charged for damage to the car which we did not do. There was damage to the wing mirror which was not on the form when we collected the car. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
" Easy to book with and competitive. "
" Relatively quick to pick up the car - some upselling but not pushed when we said no. No long queues for pick up and easy drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" very good "
" very good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Collection and return of vehicle was straightforward. Helpful staff. Would definitely use again. "
" Competitive price. Friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Will use again "
" Good car, great costumer service "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above! "
" My issues are with both Budget and Auto Europe. 1) I feel I was mislead with what I pre-ordered. I thought I had full cover, only to be told at the airport desk that I had basic cover only. This led to a further bill of 500 Euros. The amount I prepaid was also reduced due to "currency conversion". 2) I ticked VW Golf or similar (as this is the size of car I drive). There was a huge 4x4 Seat Tarocco waiting for us which was very difficult to drive around the narrow streets of Andalucia. 3) You claimed the Sat Nav would be charged at a maximum of 84 euros. The man at the desk kept saying that was not true and the documentation I held was from "some other company" and not Budget. We were charged 15 euros a day (10 days in total). Also it was 5 years out of date! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No problem with auto Europe "
" Car dirty at pick up. Drop off consisted of parking car in unmanned car park and then try and fathom out what to do! Got back home to find an invoice for a totally different rental even though under the same rental agreement. Currently trying to dispute this with budget with limited satisfaction so far. On the whole very poor "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
" Due to storms our plane landed at valencia instead of Alicante. Which meant I never managed to get my original Auto Europe booking I made weeks in advance. (lost my money) When our plane landed at valencia (I made the booking while still on the plane) I booked another car for pick up within 30 minutes for pick up at valencia and drop off at alicante. All went very smoothly. Thank you "
" I made this booking 30 minutes before pick up as I was on a redirected flight. The service at valencia on pick up was first class. The drop off at alicante was equally first class. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Great customer service "
" Friendly staff! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Very efficient service "
" Very efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall very pleased with the car and the hire process, except there was no joint-inspection of the car at the start, which could have led to unfair charges being applied. "
" The Counter staff member at Jerez airport was helpful and friendly. We were handed the keys at the counter and nobody came with us to the car or gave us a condition sheet of the car, which I thought was odd. When we reached the car we notice that one side had been scratched (with e.g. a key) so we decided to video the state of the car in case there was an issue later. The car was excellent, very new, and we experienced no issues with it throughout the hire. When we returned it at Malaga airport the Drop-Off staff member arrived quickly and was very efficient, but she immediately pointed out the scratch. So I showed her the video and its date, which she accepted as proof. However if I hadn't made the video in the first place, we would have been landed with a bill for pre-damage to the car. So in future a staff member should accompany to the car and inspect it jointly at the start of the hire. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" The only criticism was the wait we had at the airport to pick the car up. Once we got to the counter the staff were efficient and quick, but we did have to wait about half an hour. The drop off was really fast though. No real complaints. "
" Car was great, clean and efficient and good on fuel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The vehicle was good and the staff polite. The extra insurance level I took out online did not cover anything so I was forced by the staff at Bilbao to take out another £112 worth of insurance to cover it. The system is not at all transparent and I felt conned into taking it out. "
" I had booked online to get extra insurance so that I would not have to worry about getting e.g. stone chips or scratches, and this included to roof and windscreen. When I got to the Bilbao Budget desk they said it didn't include this at all and that I would have to pay another £112 or so to get full cover. This was a hard sell and the thing I wanted to avoid by taking it out online first. They did not know anything about what I had booked online in this regard. Not something I could therefore recommend you company again for. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Needed to advise of flight delay on pick up. Phone number for budget in Barcelona didn't work when transferred by auto europe and auto europe told me they couldnt help me with this and I needed to speak with budget directly. I called 4 times and gave up eventually. "
" Only 1 member of staff working at counter. Pick up took a long time. Phone number for budget didn't work when transferred by auto europe to advise of flight delay "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" T "
" T "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" Grat "
" No hassle, fast collection and return of an almost new vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Thanks "
" Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Thanks "
" Our drop off ( bcn airport) was different to our pick up. We had not received any clear info on where ( the verbal description we had had was wrong) and it took ages to eventually find the little gate to go through. When I got out of the car and walked to the budget office there was another person in there asking the same question - how do we bring our car in? Please can you increase the signage or provide a clear map for future customers. We are clearly not alone. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 8
" I submitted a formal complaint yesterday, however I have copied and pasted below: I recently acquired car hire through your company, I have attached the relevant booking as to provide all details. I wish to make a complaint as I feel that the collection of the vehicle in Cordoba was not conducted in a professional or upstanding manner, we were pressured to pay additional monies when the car was collected and 'set up' to potentially pay for damages not caused by us upon delivery of the vehicle in Malaga. I initially booked the vehicle through your company and in addition to the standard fee, paid the additional fee to ensure that excess fees were refunded in the event of damage to the vehicle. My husband was to be the named driver, so he went to collect the vehicle in Cordoba whilst I stayed at the apartment with my youngest child - I had advised him that we did not need any extras or insurance due to the fact that I had purchased the additional policy. When he arrived to collect the vehicle, the staff continually badgered him in to taking the £16 per day insurance (this figure started much higher) stating that he was required to have it before taking the vehicle - they did not refer at any time to the additional policy that I had already taken and would not move forward with the transaction until he agreed to buy additional insurance - It was at this point that they then released the keys of the vehicle to him. The pick-up took approximately 20+ minutes due to this which proved challenging for us as we needed to exit our apartment with the luggage, which is why he conceded to charges in the first instance. The staff did not examine the vehicle with my husband, to potentially identify existing points of damage/scratching etc, they just allowed him to take the vehicle. As we have hired vehicles in many countries, my husband fortunately photographed all points of damage before taking away as there was a particular bad scratch/damage to the front drivers side that we wanted to ensure that we were not accused of being culpable for. Upon return to Malaga airport on 06/08/19 - the vehicle was inspected by the member of staff from Budget before it could be signed in! She noted the large scratch to the front and asked if we had proof that we hadn't caused it - fortunately we did however without the our personal photographs at Cordoba, we could have been left with hefty charges. She essentially was asking us to 'evidence' that we had not caused it which is shocking considering it had not been checked at Cordoba - which can only lead me to believe that we were being entrapped to pay further fees. She also questioned why we had taken the additional insurance when we had paid the initially excess refund fee at the beginning - we explained what had occurred and she recommended that we make contact to notify yourselves. Our experience has not been great and we are a further £96 out of pocket on top of what we had already paid - due to the heavy handed approach at Cordoba holding our vehicle 'hostage' until additional fees were paid. At this point, I would like to politely request a refund of the unnecessary additional monies that were charged for the 'insurance', but will be happy to take further if required. I would appreciate a response in quick time if possible. "
" I submitted a formal complaint yesterday, however I have copied and pasted below; I recently acquired car hire through your company, I have attached the relevant booking as to provide all details. I wish to make a complaint as I feel that the collection of the vehicle in Cordoba was not conducted in a professional or upstanding manner, we were pressured to pay additional monies when the car was collected and 'set up' to potentially pay for damages not caused by us upon delivery of the vehicle in Malaga. I initially booked the vehicle through your company and in addition to the standard fee, paid the additional fee to ensure that excess fees were refunded in the event of damage to the vehicle. My husband was to be the named driver, so he went to collect the vehicle in Cordoba whilst I stayed at the apartment with my youngest child - I had advised him that we did not need any extras or insurance due to the fact that I had purchased the additional policy. When he arrived to collect the vehicle, the staff continually badgered him in to taking the £16 per day insurance (this figure started much higher) stating that he was required to have it before taking the vehicle - they did not refer at any time to the additional policy that I had already taken and would not move forward with the transaction until he agreed to buy additional insurance - It was at this point that they then released the keys of the vehicle to him. The pick-up took approximately 20+ minutes due to this which proved challenging for us as we needed to exit our apartment with the luggage, which is why he conceded to charges in the first instance. The staff did not examine the vehicle with my husband, to potentially identify existing points of damage/scratching etc, they just allowed him to take the vehicle. As we have hired vehicles in many countries, my husband fortunately photographed all points of damage before taking away as there was a particular bad scratch/damage to the front drivers side that we wanted to ensure that we were not accused of being culpable for. Upon return to Malaga airport on 06/08/19 - the vehicle was inspected by the member of staff from Budget before it could be signed in! She noted the large scratch to the front and asked if we had proof that we hadn't caused it - fortunately we did however without the our personal photographs at Cordoba, we could have been left with hefty charges. She essentially was asking us to 'evidence' that we had not caused it which is shocking considering it had not been checked at Cordoba - which can only lead me to believe that we were being entrapped to pay further fees. She also questioned why we had taken the additional insurance when we had paid the initially excess refund fee at the beginning - we explained what had occurred and she recommended that we make contact to notify yourselves. Our experience has not been great and we are a further £96 out of pocket on top of what we had already paid - due to the heavy handed approach at Cordoba holding our vehicle 'hostage' until additional fees were paid. At this point, I would like to politely request a refund of the unnecessary additional monies that were charged for the 'insurance', but will be happy to take further if required. I would appreciate a response in quick time if possible. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
" As above "
" It ended up being a very expensive hire "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" My last rental with Autoeurope, the rental company unilaterally cancelled the booking but the efficient Autoeurope staff saved the day by organising an alternative. This gives me some confidence that if Budget have not rectified their error, Autoeurope will help resolve the issue. "
" There was no paper contract, it was sent by email, but I don't have roaming and hence did not have access to email. I was not expecting to prepay fuel, but was still charged a deposit. At drop off, the staff made a mistake and I was charged nearly £40 euros for fuel even though the tank was full! I asked for a paper receipt, and so the mistake was noticed, but if I had to wait until I saw an email, I would not have been able to challenge the charge at the time. I am still concerned whether the situation has been properly rectified, but previous experiences with Budget have been great, so hopefully all is okay now. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 8
" Used several times. Never had a problem. "
" Only one man on desk so could have taken a long time but we were 2nd of only 2 people so not too bad. No hard sell. No directions from airport to offices so need to get details before arrival "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Efficient, but prices quoted bear no relation to what you end up paying. "
" The worst car hire experience I've ever had. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 6
" As stated above "
" Car supplied (upgraded)was very good but I would have preferred a slightly smaller vehicle. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Great "
" Very plesent and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No hassle, a professional service, a good experience from start to finish. 1 comment - the time to pick up the car was too long due to the queue. "
" I had accidentally dented the vehicle, but upon drop-off, the staff were very helpful and explained the process of recovering the monies as Auto Europe had provided Excess Insurance. Budget provided a very professional service. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good experience. "
" No problems but there was a queue for the pick-up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great experience as usual "
" Very good serrvice. unfortunately they are not cheap enough for our next trip "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy web booking and an excellent price. "
" A brand new car in perfect condition - loved the fiat 500x. Really easy transaction and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Again great competitive price for budget car, eventually got there in the end, maybe just email to follow up or emphasise the importance of providing flight number as we were told by staff we would need to pay more as we were delayed by an hour on arrival. "
" The pick up my flight was delayed and the lady said we had to pay extra for the car, even though I had already payed, because I had not provided my flight number. At no point did anyone email me to chase this up before my journey. Eventually this was sorted and we got the car. Apart from that everything else was good , drop off very swift , very good price, hence why I given the High score "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" HAVING TO PRODUCE A RECEIPT FROM A PETROL STATION WITHIN 10 KMS IS NEW "
" SAMANTHA ON THE DESK WAS VERY HELPFUL "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Unsatisfactory "
" As per email to you. To much to put here. Please supply email to forward comments "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Great Service. Could have offered the VIA-T box for tolls was the only down side! "
" Great Service. Could have offered the VIA-T box for tolls was the only down side! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Possibly the first time I was not being offered insurance that I did not need. "
" Polite and courteous staff both at collection and drop off. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" We would hire from Bidget again happily. Great service and fair prices without the pressure sales. "
" Great helpful staff in Bilbao made the hire a smooth experience. Initial check of car is done in a dimly lit area making it quite difficult to check the car for damage. Although the staff were very helpful and understanding. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Outstanding! Excellent service, vehicle and experience. No hidden costs! "
" Excellent service, great vehicle and value for money. No hidden costs! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent rate and no hassle. UK phone contact is very useful "
" No hassle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Car was quite scuffed. Overall experience was just OK. "
" We had to wait a ridiculous amount of time to pick up the car at Palma Mallorca airport - over an hour. Should be more staff on when you know you have a lot of pre booked cars to go out "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" I don't know how all this works, never had any problems with any bookings cars, hotels or holidays. This was first time. All booking on website autoeurope was fine but on airport in Barcelona with budget was very bad experience. "
" Person at counter in Barcelona Budget Rent a car try to rip me off. Deposit should be 150 euro but he tried put 400+ euro. second time was little bit less. He want me to pay some special insurance about 130euro if not so if something happend I will need to pay 1600+ euro and some office fees and tax. After over 1 hour shit service he blocked £50 fuel cost if I return no full tank. I would never use them again. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Polite and efficient, and the car was excellent. "
" This rental went without a hitch. Good car(upgraded) and efficient service. Wish it was always so! Well done Budget Madrid! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great value and service "
" Great value and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall a good experience "
" Apart from having to wait 1 hour plus to pick up the car the service was excellent. Very polite staff at point of pick up and point of drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" AE is OK I guess "
" Type of car I rented wasn't ready so had to upgrade. Overall process was quite inefficient. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" All Good - very happy! "
" Very Happy and the car was perfect and the experience of picking up the car and dropping it off was very smooth and easy. The car was not clean on the outside which does not worry me at all. It was spotless inside. All good I will use Budget again if they remain as competitive on price. Very helpful staff at the desk at Valencia Airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Far too many hidden charges! Overcharged by Autoeurope after booking was amended. "
" Rip off! Charged for infant seat £170.00 for 1 week rental. Outrageous! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Great value, great service. Will use again. "
" First class in every aspect.. minor damage to vehicle on collection but this was noted and pointed out to me and noted on documentation. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" When I arrived at the budget/avis counter at about 3pm I was about number 7 in the queue. As there were 4 desks manned I didn't expect to have to wait too long. Shortly after the queue increased to about 20 people and, unbelievably, two of the service desks closed as the people went for their lunches. There seemed to be lots of people behind the counters but no one at budget/avis seemed remotely interested in the large group of customers that were getting increasingly irate. I had to wait 50 minutes to be seen which is totally unacceptable. "
" When I arrived at the budget/avis counter at about 3pm I was about number 6 in the queue. As there were 4 desks manned I didn't expect to have to wait too long. Shortly after the queue increased to about 20 people and, unbelievably, two of the service desks closed as the people went for their lunches. There seemed to be lots of people behind the counters but no one at budget/avis seemed remotely interested in the large group of customers that were getting increasingly irate. I had to wait 50 minutes to be seen which is totally unacceptable. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We always use auto europe and it is great. Budget were very poor though "
" The car boot would not shut, it was out of service by around 2500 miles and on several occasions would not start first time "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
" Never hire a car from Malaga airport they are all crooks. "
" Car had damage to passenger door which was not displayed on emailed pickup documentation. I obvious told staff at pick up who said take pictures, which I did, and it would be fine. Upon return (and I took further pictures to prove no damage by myself). Upon checking credit card statement I find bill for extra £729.28. This is outrageous and will now have to contact Auto Europe to,sort it out. This sort of thing completely ruins ones holiday. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Excellent "
" Nice car, great price, good service. Cant all for anything more "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All as it should be. "
" All as it should be. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Over priced... hidden costs "
" I booked it on line and was given a price. When I returned the car there were additional charges that weren't explained to me, and it was double what I expected it to be. (I'm not complaining about the €100 excess, I expected that) it was everything els "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" Not sure what you want here. My beef is with Budget. very happy with auto Europe "
" They did try to sell extra insurance to the one I already had through you. But I must mark them down for their paperwork. You get a badly-xeroxed A% scrap of paper as the booking document. The details are virtually impossible to read. But it does suggest that you check your status with them (presumably about whether you have incurred extra charges) on their website (an address would have been useful). When you try to find out on this web-site, you can fill in a form, but then if you try and send it, it wouldn't respond. It says, if you are having difficulties, e-mail us on this address (press here). So you do. And the mail gets returned as it is an invalid address. Basically, they want to be able to communicate with you: they do not want you to have any way of contacting them. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to use comparison and booking site "
" On arrival at Barcelona airport the queue as 7 people deep in 1 person checking us in! I went to the car park where a gentleman called Orlando did everything he could to help me (he was great). However the car I had booked was not there and I had to wait over an hour while they said they would get it to me from a different terminal. In the end I took a different car which was substantially smaller then the 1 I booked as I needed to get to my destination "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
" Again, all good. "
" All good. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
" Very disappointing!!!!! "
" On arrival this happened Apart from the standard you need more DCW and do I want an upgrade!!!! Budget operator told me he didn't have the car type I ordered i.e 7 seats He made me wait 20 mins whilst he looked for a car, he offered me a 5 seater saying no 7 seaters were available , I was in a rush as my family were all waiting for dinner in sitges. So not to miss the dinner I agreed to take the car. On signing I noticed it didn't have an auto gearbox another pre requisite!!!! I took the keys after trying again to make my point( note in Spanish, so we were very clear on both points) I complained again in the collection point and I was told they had a 7 seater but manual, it had scratches all over, with 26000+ kms , not acceptable Not autoeuropes fault, but very Sad a company like Budget/Avis cannot manage a simple rental Regards Andrew "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
" very good "
" very good got a better car than I had hoped for "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All fine "
" Collecting the car was a very slow process. There was no queue but the agent had to re-enter all our details a second time because the credit card machine didn't read our card on the first occasion. It wasn't possible to just re-enter the card number, we had to go back to the beginning. Overall, took about 20 minutes. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Staff were very good and changed car with no problem First car offered was badly damaged "
" First Car was so badly damaged we had to get a new vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
" 5 * "
" Quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Despite the rental office being busy we were dealt with promptly and efficiently. Helpful information provided regarding parking of car at pickup and dropoff, fuel etc. The car was exactly what we required for 4 people travelling around Gran Canaria "
" Easy to book and good, clear directions given to find office at airport "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Very good. "
" Very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All was fine,as I expect. "
" Friendly staff,helpful and pleasant "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" An efficient and good-value rental from a trusted company "
" Was served immediately. Member of counter staff was extremely helpful and kind but was clearly required to up-sell insurance products and vehicle class. Budget screen (not staff member) implied to me there was no roadside assistance without buying insurance top-up, which wasn't correct. Don't seem to have been emailed end-of-rental receipt. Otherwise, quick, friendly and high-quality service. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Easy booking on line and all details sent wuickly "
" Easy pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Very good would use again "
" At the airport they told me I was not insured felt a bit awkward rang Autoeurope who assured me that the insurance I had was fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Fed up with your false promises and hidden charges. "
" Excellent service at drop-off. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" I found the best prices on AutoEurope "
" Of all the cars I've ever rented, this one had the maximum mileage. Had some issues with the Navigation and calling the customer call centre didn't help much "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 5
" Very happy. Quick and not much money gets held from your credit card "
" The only thing I didn't like was that not all scratches and problems with the car were recorded so we had to do this additionally before we took it. Moreover they tried to peruse us to pay more for full cover when we already had it with autoeurope. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall my experience at Avis/Budget at BCN airport T2 on Sunday evening was dreadful. I felt really upset when I finally left. Budget is a reputable company - I deliberatly didn't book with a cheap, off airport company because I wanted a swift and easy car hire experience. This couldn't have been further from what I actually experienced. The lady in the terminal was v pleasant but the 2 men in the office in the car park were very rude. I don't think I have experienced customer service as bad as that for years. I honestly don't know how Budget/Avis can hire out cars in an illegal condition and then treat you as if you are the problem when you ask for a different car. I will never rent from Avis or Budget again at BCN airport nor would I recommend them. I still plan to make a complaint to Budget directly as I was so disappointed by the service I received. "
" I booked a car in the Fiat 500 class but was given a Smart car. This is not a similar size of car in ay way and so I asked for a different car in the class I booked. I was then given a Fiat 500. Having had to queue for a second time to get the car keys I then inspected the car. There was significant damage to the car over what was listed on the rental documents but what shocked me was the tear in the tyre that was at least 3cm long. I could lift a flap of rubber. Not only was this car too dangerous to drive but it was also illegal in that condition. I would not have driven it if it was my own car. So I had to return to the rental desk and queue again to tell the staff that the car was damaged. The response I received was very disappointing. I was treated as if I was a trouble making customer but eventually the staff member agreed to come and look at the car. When I showed him the damaged tyre he just turned and walked straight back to the office without saying a word. I was given a third car, another Fiat 500. This also had more damage than was listed on the contract. I marked all the additional damage and returned to the rental desk to ask them to sign off on the additional damage. This time, a different staff member point blank refused to sign off the damage saying anything under 2.5cm they don't count. When I showed him a photo of the front bumper sticking out by 5cm he begrudgingly relented but demanded I drove the car to the hire car office. Given the car was only 10m away this was ridiculous but I moved the car and the staff member disappeared. So I was back talking to the previous staff member who again with much begrudging signed off the additional damage. All in, the time from being rented the first car to me finally being able to leave the hire care area was over an hour. This was a ridiculous waste of time. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 1
" See comments made in 3 "
" Everything was great other than the 'usual' pressure from the hire car company (Avis/Budget) to buy their insurance! They said 'as always' that I should not have bought your insurance but their's as I would have to pay 1,000 Euros to them following any marks on the car and eventually claim this back off of you! And I had to use 2 credit cards! Very worrying the whole week in case someone scratched or dented the car during our holiday! Feedback on this please? "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great value and choice. "
" Fast and efficient. Great cat "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Nothing to add. "
" Was very pleased with the service provided by Yelenis, she could not have been more friendly and helpful if she tried, she's a true asset to the team. I was also very pleased with the quality of the car, which was the make and model we'd hoped to get. The only reason this isn't a 10 is the optional extras of roadside recovery and fully comp were prohibitively expensive, more than doubling the cost of the hire had we gone for them. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Autoeurope service has always been good in my experience. Knowing I can cancel if need be with a full refund give me confidence. "
" Generally very quick and good service. the car was not what I had hoped for (Fiat 500 - we got a Seat Mii which was not the newest and not brilliantly clean, but adequate) "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" 1st class service Budget and Auto Europe "
" Budget has given me an excellent service all year - some 6 bookings "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I'm extremely dissatisfied that when I made my booking with you the price of the booking options on your website increased as I added details of my required extras (for an Infant Seat and GPS Sat Nav). I was therefore appalled to incur an additional charges of £115 at the counter for extras that I though I had paid for on your website. If extras are paid for locally why did the price of the booking rise on your website as I included details of my requirements? This is misleading and led to me encountering unexpected additional costs that more than doubled the price that I paid to you as agent (£111). £265 in total for a 4 day rental off season (I willingly added an additional driver at a cost of 40 Euros) is ludicrously expensive and had a real impact on our holiday. Very unsatisfied customer "
" Budget tried hard to up sell their protection cover at an additional 25 Euros per day and couldn't effectively explain the differences between the charges incurred with you as agent and the additional £115 of extras that I was subsequently charged at the counter. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Location of the rental was very misleading. Stated that Budget was "downtown Marbella". As I was staying outside Marbella that was fine. Except that when you search for the exact address to go and get the car you find it is Porto Banks, which is not Marbella. Two bus rides and a couple of walks ( 1.5 hours travel) lesson learnt. Make sure you know exactly where the rental location is and DON'T BELIEVE info supplied "
" Budget were very accommodating and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Hopefully Auto Europe as a major actor in the field of international car hire will be able to convey to suppliers just how much of a turn-off the insurance hard sell is. If one company were to reverse the trend, the results would be transformative! "
" The only reason I haven't given Budget straight 10s is that, in common with most car hire agencies, the staff are compelled to over-sell additional insurance. I find this practise invasive and have begun to dread this element of the transaction. The vehicle itself was a little scruffy, but perfectly serviceable. But, overall, the staff were charming and the service was very good. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Great options/choices "
" Very slow service on collection at airport as one person serving and a queue of 4/5 people plus others arriving. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything worked great! "
" It was great and smooth experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Will never hire a car again not worth the wait. You need to speed the process up shocking service. And why do they always want money out of you when you have already prepaid. Get it sorted "
" 1 hour 45 minutes wait to get the car. When you pre-book and pay why the hell does it take so long. Always the same at Malaga airport all car hire company's no more. Will stick to transfers "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" Would be great if you could answer my question above about the car as I feel I did not get what I had paid for. Thanks "
" My only complaint is that I had paid for an automatic compact 4 door car Citroen C4 or similar. I was given a 3 door Citroen C3. I didn't realise this until I returned from holiday and checked paperwork. I just presumed it was the correct car as it was automatic. I would have thought a smaller car with only 3 doors would have cost less?? I look forward to hearing your reply. Thanks "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As per above. I thought I was dealing with a reputable broker and a mainstream car rental firm but have ended up paying far more than I anticipated or should have. Please resolve this as soon as possible. "
" My problem lies with what I thought I had booked and what I received. I have only now had a chance to check everything. 1) I paid £129.69 to Autoeurope and only received €116.16 (£105.60) as credit on my bill from Budget. . Leaving me out of pocket by £24.09(using 1.1 €\£ as a rough exchange rate). 2) despite the voucher saying fuel was full to full Budget still charged me for a tank of fuel. I know that they will pay this back but I think I will lose out when the currency is converted. 3) I asked Autoeurope to find deals with free additional driver but Budget charged me €77.08 to add my wife. I know I should have checked the voucher but this is the condition that Autoeurope were passed from Skyscanner to quote on. I have screenshots to prove this. "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Think that I have explained enough already on my comments at the Madrid Airport, and my next letter will be to Avis in Madrid 28050 "
" WHEN I had booked the car on the internet, I thought that I had no more to do than sign paperwork, and head off with the car. It was a nightmare. First of all, they had only 1 person on duty, and had to wait for around 30 minutes to get any service for their Madrid airport desk (Terminal 4) Then they tried me to upgrade the car to which I replied NO, and do this more than once to confirm that NO means NO. They they pushed me to take maximum insurance cover, and they rattled off various prices for insurance, e.g. windscreen, super damage waitver and 'additional products - whatever that is meant to mean. Then they added a location and surcharge to the REntal agreement number 824926931 and there was never mention of this whilst talking to them at the desk. Was then asked to sign the paperwork on 2 pages without any explanation except for the fuel on return to be full up, or charge me Euros 66.84 Then were advised again that we would get an upgrade with a sat nav, which we never asked for , nor did we want this, as had our own Sat nav taken over from the UK. This was absurd, and I have no idea on how much extra we were being charged for this 'supposedly extra'. Also, at no time, were we advised that the car had 7 damaged parts on the car, as never shown this by anyone, and also the front right wheel of the car had an illegal type as it was below the minimum depth of team. So after 20 minutes, i was allowed to go to their official desk in the car park and had to wait a further 20 minutes to get the keys of the car, and never once were given a viewing of the car for damage etc, nor how to work the sat nav, which we did not ask for either. It was 2 days before we spotted the 7 problems with the car, and could believe that this was being offered to us 'as an upgrade'.. Totally disgusted with Avia/Budget and had not used them in the past, and I will contact them directly with my complaints, and will never use them again, as well had to pay an extra 535.36 euros less 66.64 for diesel plus 257.96 for my initial payment when I had booked the car. That is aorund 900 euros for a 2 week hire, and this is my complaint to the boss at AVis from Madrid airport Terminal 4, and yet I did not get the car I had asked for. Terrible service from what is supposed to be a professional company within Europe. I will be looking for a massive refund from Avis/Budget. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 1
" NA "
" They have taken over £300 from my credit card without explanation and their customer service number is impossible to get in touch with. Rubbish........ "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Great "
" We were a little worried after hearing nightmare stories on trip advisor but we found Buget to be easy, straight foward, genuine and clear. We're yet to receive the deposit block release but I do not foresee any issues with that. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No issues whatsoever "
" Easy and efficient service from Budget "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to book, pick up and drop off. No problems. "
" Great, pick up and drop off quick and efficient. Staff friendly and helpful. Great car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" as AbOVE "
" Hire car had puncture, swapped at Barcelo St Sebastian with assurance of no charges drop off told charges were to be made drop off staff rude unhelpful almost offensive, matter settled by counter staff but Barcelo staff lied over their confirmation of no charges, Budget were saved by Bilbao airport counter staff Lorena otherwise not trustworthy and bad mannered "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 3
" It wasnt budget, it was Avis, merged together or not, it wasnt clear at all, staff not very helpful, I didnt get the car at all, I was refused because I wouldnt give them £1000 damage money upfront before I even take the car, or see the car or sit in the car Via credit card, I was left with no transport for my holiday, they only offered half my money as refund not a full refund, it was nothing but shambles and trying to add extra costs here there and everywhere NEVER EVER WILL I USE OR RECOMMEND THEM EVER!!!!! "
" It wasnt budget, it was Avis, merged together or not, it wasnt clear at all, staff not very helpful, I didnt get the car at all, I was refused because I wouldnt give them £1000 damage money upfront before I even take the car, or see the car or sit in the car Via credit card, I was left with no transport for my holiday, they only offered half my money as refund not a full refund, it was nothing but shambles and trying to add extra costs here there and everywhere NEVER EVER WILL I USE OR RECOMMEND THEM EVER!!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Finally it was nice to know that all the insurances were included, despite an attempt to sell me more. As above why does the pick up take so long ? "
" I will be amazed if anyone bothered to read this. Why does it take all car hire companies so long to book a car out. Most people book in advance so why can i not just pick up the keys after your staff have tried to sell their over priced insurance . Why so long ????? When i dropped the car off there were about 8 people standing around and i waited about 5 minutes before being attended to. Luckily my plane was late. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 7
" All over an excellent experience. Vehicle was new and clean, staff very friendly and helpful. Baby car seat was a little expensive. "
" Quite a long wait to collect car from desk "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good "
" Sat nav had a mind of its own!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good prices "
" Good service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Easy to book. My normal choice for hire cars. "
" Picking up the car took far too long. 40 minutes at 11 pm at night. Utterly ridiculous. Car had damage in Mist panels although was quite new and drove well. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" The price of car rental was ok , car was a bit damaged but still ok, just the service at budget was awful. No meet & great or office or sign ??? "
" The collection of the car was the worst part of my holiday . My family had to wait 90mins to be taken to our car!!! "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
" Need to be made aware of product prices at the start of the booking "
" A lot of small print information that when booking the car wasn't made aware of, Insurance's and children car seats are very expensive "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 10
" Easy to book but was on hold for 15 plus minutes when needing to change pick up time. "
" We booked a mid range opel mokka but were given a VW Golf on arrival. Unsurprisingly this was not large enough for 3 child seats or two mid sized suitcases. However the experience vastly improved when returning to the Malaga garage counter where the staff were fantastic. They were incredibly welcoming, providing cold drinks for my obviously hot children as well as providing an upgrade car, a Renault Talisman, at no extra cost. Please pass our thanks to those that processed the upgrade. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Very good! "
" Good policy on damage / scratches "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Great value, easy booking experience "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Car was fine. Straightforward hire "
" Slow pick up but otherwise fine "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Drop off brilliant, best of all car hire companies. "
" I hate being presented with more costs that reduce holiday spending. Please sort system out so that all insurance monies can be booked and paid for in advance with original booking. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything allright. "
" At the counter they blocked a deposit 63 EUR on credit card for a case if I would not return the car with full tank even if it was booked with "full to full" conditions. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Very good. "
" Well handled and very easy. No hard sell of extras and a free upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" . "
" The pick up counter was chaotic. We waited over 2.5 hours to be served. There was a completely illogical and frustrating ticketing system with "A" and "B" tickets (nothing to do with Avis / Budget). Yes, it was one of the busiest Saturdays in the year, but that should not have been a surprise. Budget simply didn't have enough staff, and their pick up process was lengthy and complicated as they sought to frighten clients into buying insurance products. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Yes no problems whatsoever with the reservations everything has gone smoothly "
" We had two reservations with budget. First car reservation went very well. The 2nd car we had the right tyre was totally worn to the point that didnt have the grip on the tyre. Not only were put our lifes at risk whats more we infringe the law. The staff were very understanding and apologetic about it. And we got discounted as we were given a compact category from an economy. I would recommend budget reluctantly and to be vigilant the state of the car. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Disappointed with quality of car and condition. "
" A Corsa or similar car was to be provided and in fact we had a Fiat Panda which I would have considered much smaller - in addition the car was quite badly damaged with damage to both rear wheel arches and and one rear door. Previous hire cars with Budget were very satisfactory "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" As I said above, phone calls and emails trying to sort my problem were failures. The office hour post hire are very restrictive and do not, I feel, reflect a commitment to customer care "
" I thought I had booked Full to Full - at the desy I was told I had to pay for a tank and return empty. later when I was bale to check I discovered the young woman was wrong... it was an option, I was not given an option. Phone calls and emails trying to sort were failures. It has left a very sour taste and I ended up 20 - 30 € out of pocket. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very easy "
" Great pick up. Helpful staff and good car. No hassle or delay. Only difficulty really was that drop off was not well signposted. We returned the car to the wrong place. My recommendation score is low as I rarely make recomemndations but this was good thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" Would definitely use budget again "
" Excellent service, just a bit slow on pick up desk "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have never hired a car through a third party broker before. When collecting the car I was informed the car only came with the basic level of insurance. I was advised to take out additional insurance. I did not appreciate from the hire agreement from Auto Rentals, that the price only included 'third party' cover. I was made to feel nervous about driving on the provided insurance protection, even though legal, the impression was given that any minor damage to the vehicle could incur the 1,694 euro excess. With regards the insurance i was offered, the first quote was for 500 euros for the duration of the hire, 12 days, this then went down to 120 euros for the same duration. However, I have actually been charged 145 euros on my credit card, which I will be contacting Budget about. I found the whole experience quite unclear, from who Auto Rentals are - I did not appreciate you were a third party when I made the booking, to the Budget car rental office at the Girona airport offering extortionately expensive levels of unnecessary insurance. Also, it would be helpful for your contracts to define the type of insurance provide using the terminology to which most people are used to dealing with when buying car insurance, for example: third party, full comprehensive etc. I did not find the experience of using Auto Rentals/ Budget a happy one, I would not recommend your services, and would advise caution to anyone looking to hire a car in this way. "
" I have never hired a car through a third party broker before. When collecting the car I was informed the car only came with the basic level of insurance. I was advised to take out additional insurance. I did not appreciate from the hire agreement from Auto Rentals, that the price only included 'third party' cover. I was made to feel nervous about driving on the provided insurance protection, even though legal, the impression was given that any minor damage to the vehicle could incur the 1,694 euro excess. With regards the insurance i was offered, the first quote was for 500 euros for the duration of the hire, 12 days, this then went down to 120 euros for the same duration. However, I have actually been charged 145 euros on my credit card, which I will be contacting Budget about. I found the whole experience quite unclear, from who Auto Rentals are - I did not appreciate you were a third party when I made the booking, to the Budget car rental office at the Girona airport offering extortionately expensive levels of unnecessary insurance. Also, it would be helpful for your contracts to define the type of insurance provide using the terminology to which most people are used to dealing with when buying car insurance, for example: third party, full comprehensive etc. I did not find the experience of using Auto Rentals/ Budget a happy one, I would not recommend your services, and would advise caution to anyone looking to hire a car in this way. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" all good, great car - no problems - drop off was fine. "
" all good, great car - no problems - drop off was fine. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" I should have chosen somebody other than Budget. "
" somehow I ended up paying over double the amount I intended to pay "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Please see my complaint above. "
" When we arrived the counter assistant told us that we were not insured as we had paid you (a broker) and not Budget direct. She told us we needed to pay again. I said that cannot be right I paid you and I paid for for full cover. She suggested I pay budget and then get my money back from you. Other people we met on holiday had this happen to them. After 30 minutes I refused and she relented. I feel strongly that people getting off a flight where they will be very tired (having got up at 2am) are being taken advantage of. I was able to be assertive but others were not. You must have had this complaint before and I would like someone to please register this as a formal complaint and for someone to please address it. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above "
" Had a slight problem figuring out where the off airport shuttle pick up was but other than that it was very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" By far the cheapest quote for the car with any of the companies. I was a bit wary about booking given the price differential but was more than satisfied with the process . "
" This is the second time we have used Budget and would use them again particularly for Girona. Convenient pick up and drop off. Good Value for Money. The only issue both times was the lack of counter staff. 1 person on at pick up (which was ok because only 1 person in front of us) but 1 at drop off, office was very busy and no clear instructions as to what to do with returns. Apart from that very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" Very good experience overall. Would use them again. "
" Very good service at collection and great condition of car. At return very quick just dropped keys. Now just waiting for the money that is held on card for fuel to be returned. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Both staff at pick up and drop off were very efficient and helpful. "
" Everything went very smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" easy to book and select the car/provider required "
" The lady member of avis/budget staff that served me on both pick-up and return at Barcelona airport was probably the most inefficient and least customer-focused employee I have experienced in many years - other customers were also clearly unimpressed with her. The car itselfwas fine. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 10
" Same as the above "
" The counter staff was friendly but did not go through the contract with me like I asked him to. I asked him to confirm how much I'd be paying before I signed the contract and he told me an amount that was only about half of what I eventually paid. I asked him if that was all I would be paying and he said yes. In the end I paid much more than that. He misled me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Iam currently pursuing my Fee back "
" I booked this car with collision damage waiver. When picking up the vehicle I was then offered the option to buy the insurance again at the airport. The voucher clearly states that I have all the insurance included. I have been confused as to what is included & not included when picking up the car. This appears to happen all the time in Europe. There is clearly a policy to upset some items even though ,they are included The car has suffered a slight scratch that has been done by a third party in a car park. I now want to claim the fee back that I have been deducted from my credit card. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Painless, very efficient. Just how it should be. "
" All in all Budget again provided a very good level of service. My only complaints were minor: - externally our car was a bit of a mess with a large dent and scrapes down one side and the car. Interior was, however, clean and we'll kept; and, - the car had the smallest engine for the model, which wasn't great for the mountainous routes we encountered. Staff we dealt with at pick-up and drop-off were professional and polite. No queue at pick-up either! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Very friendly attentive counter staff. "
" On arrival there was a bit of a wait at the counter. I was give the keys to the hire car and I asked if there was any damage which I should be aware of. At that point I was told no. However, on inspecting the car before we set off there was quite a lot of scratches and marks all over it. I asked for your representative to inspect the car with me, which he did and he took photographs at that time. He also took a photograph of the mileage, which I thought was a little strange and I assumed this would have also been done prior to rental My point would be that I, the customer should not have had to point out these marks and the vehicle should have been properly inspected by budget before rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Simple and straightforward car hire without hidden catches at a reasonable price. "
" The collection process was straightforward and fairly quick. Of most importance is that we felt you were honest and trustworthy (as we read reviews about the underhand practices of some other car hire firms operating at Girona). "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Friendly staff who spoke great English "
" Friendly staff who spoke great English "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent service "
" Extremely efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No adverse comments. "
" Very good service. The drop off was a bit chaotic though. Difficult for staff to deal with customers who were wandering around while returning drivers were trying to park. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" Often use Auto Europe and their prices are competitive and the cars are in good condition. I have recommended Auto Europe to friends who are equally happy "
" Car was very good condition with a few scratches and fairly low mileage. Staff were first class and dealt with everything very efficiently. I would prefer printed documents rather than electronic as you don't have emergency numbers with you that are easily accessible. Maybe they should have a card with essential numbers? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" I've used Auto Europe on three occasions now and will probably stick with them as the prices are excellent and I like that they offer the extra insurance option. "
" In the end everything worked out fine. The car was great and the location for pick up and drop off was very convenient. When I returned the car they tried to charge me for a scratch on the back of the car that had been there when we collected it. Fortunately, I'd taken photos so they couldn't charge me in the end, but it should have been noted before I'd taken the car and someone who was a little less vigilant would have been out of pocket. I had taken excess insurance with Auto Europe so wasn't overly worried. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 2 Condition of the Vehicle: 10
" AE is now my go-to place for car hire thanks to repeated good experience and cost savings achieved. "
" Upfront charges explained, no hidden charges added, no hard sell on the extra insurance, nearly new car in good and clean condition. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All OK except the Sat Nav comment above "
" The only criticism I had was that I paid over 100 euros for Sat Nav equipment which I feel had not been updated as not all the autopistes were in it and I was asked twice in Pamplona to turn right when there was no outlet from those roads. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Straight forward hassle free experience "
" Straight forward hassle free experience, very friendly company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe did not provide details of how to find the shuttle bus. I waited 35 minutes outside the terminal for the shuttle. It was only by chance I noticed it entering the car park; I had to chase it to only to find, apparently, I should have proceeded to an area in the car park to wait! Not very satisfactory and a total waste of 35 minutes waiting, then being taken to the off site kiosk to complete the paperwork - a total of 1 hour off the start of my holiday! "
" Auto Europe did not provide details of how to find the shuttle bus. I waited 35 minutes outside the terminal for the shuttle. It was only by chance I noticed it entering the car park; I had to chase it to only to find, apparently, I should have proceeded to an area in the car park to wait! Not very satisfactory and a total waste of 35 minutes waiting, then being taken to the off site kiosk to complete the paperwork - a total of 1 hour off the start of my holiday! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great service and easy "
" Quick and easy pick up. Staff were very friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The booking was easy but as i said the voucher was not recorded with budget "
" Carmen, the representative at the check in, dealt with fact that she had no record of my bookingvoucher extremely efficiently . Somehow she tracked down the booking and all was well. if only all companies were as good as budget "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great "
" No comment "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I used a comparison website that linked to AutoEurope and it was easy to complete the transaction. I was happy with AutoEurope but not with Budget rental, see below comments. "
" The only reason I am unhappy is that the charge for the compulsory tank of fuel was 103 E whereas a full tank of fuel from a petrol station was around 60 E. In future I won't choose a company that does this. "
" Friendly, helpful staff. Efficient service. "
" I would recommend the company to my family and friends. "
" Excellent service "
" Car very good the air condition not good though perhaps if the manual had english explanations it would help a lot of people "
" Everything was fine "
" As we did not use a lot of petrol, it would be helpful if we could have paid only for the petrol we used (less than 1/2 tank) - but the car was brand new from Avis ! "
" All worked fine "
" Efficient and quick "
" Happy with service "
" Happy with service "
" The process worked well enough, Auto-Europe was competitive on price. I did take the precaution of taking out separate excess insurance from a cheaper supplier. "
" Car (Seat Ibiza 1.6TDi) good, it would have been nice to have some screenwash fluid, though this was easily remedied. Not too impressed with the price mark-up on fuel - I imagine that most drivers return with over 20 litres remaining, which makes a useful bonus for the company - who then charge euro1.80 per litre for fuel that retails at about 1.50! I accept that some of the fuel in the tank has therefore been repeatedly sold, but would query the need for an extravagant mark-up in addition. "
" Easy to book, good value for money and quality upgrade. Not sure that return car empty is Auto Europe policy and how it works. In menorca you could not empty a tank and it is not a very environmentally good. Surely a start half full - return half full is best policy with hirer footing bill for transgression? I await whether I am charged for full tank!!! "
" See above plus improve airport signage both for kiosk and ( I realise this is airport responsibility it would be clearer if return rental car signposting was more distinctive). "
" very good "
" very good "
" Very good service. Pick up and drop off where very fast and efficient. Car was fine and the price was fantastic. "
" Best price I could find. Cheaper than the taxi fare to my destination. "
" Service and product absolutely 1st class in every respect. "
" Ordered 7 seater, expected a Peugeot 807 but ended up with a Mercedes people carrier. Was amazed and very pleased! "
" No problems whatsoever. I'm very happy with AutoEurope. "
" Budget/Alicante charged a mandatory prepayment for fuel, which was about 30% higher than market prices at Spanish petrol stations. There was no way to know the amount in advance nor to avoid this charge except if I had not taken the car, in which case I would have lost the AutoEurope booking fee. This behavior of Spanish car hire companies seems to be very common and could be considered an illegal lock-in contract according to European law. "
" Have used auto Europe for many years and will continue to do so. Always efficient on line and on telephone. Recommendations always to friends. You do have close competition with Argus hire though! "
" Both vehicles had bodywork damage the one more so than the other. However, customer service and cleanliness of vehicles was good. Got a little confusing at pick up as we had booked two cars, one for myself and one for Mr Julian Davies. I already have full insurance but we decided to take out additional insurance for the vehicle that Mr Davies was driving, and paid for fuel on both vehicles. The total cost was approx 334 euros which i paid for. When we returned cars the lady gave me my receipt for 314 euros which I mistook as my original payment. It appears they have charged me an additional 314 euros. Both cars were returned with half tanks of fuel. Please can you arrange reimbursement of my 314 euros. Many thanks "
" worked efficiently, as previously when used this company "
" it would have been useful to let me know before travelling that Budget do not have their own desk but operate through Avis. It took some time at the airport to discover this for myself "
" Very good service "
" No everything A OK "
" Should embedded Map of getting and returning car. "
" Return car very fast. And the car is a good and easy car. But enclosed the full insurance package as an option would be better. I was only told window, tire and back mirror were not covered even in advanced insurance on the hiring spot but needed expensive full insurance to cover. "
" Very simple and straight forward "
" Excellent service Simple pick up and drop off "
" Very satisfied with all aspects of the car hire from initial enquiry to handing car back at the end of the holiday "
" Easy to find desk in arrivals hall and car - exactly as booked - was available immediately "
" Good but a map of the pick up area would be useful. "
" Service good - price charged for fuel very high "
" Efficient and friendly receptionist on arrival and departure "
" good service "