BUDGET GREAT BRITAIN Car Rental Reviews

EDINBURGH, GB - Reviewed by DANIEL - 17 September 2025

" During the pickup of our rental car at Budget, we experienced significant inconvenience. Despite having a registered QuickPass, we had to wait over one hour in the queue before receiving our vehicle. Additionally, the car was not properly cleaned. It appeared to have only been vacuumed briefly, and the windows were wiped with a dirty cloth after we specifically requested it. The interior and exterior were left very dirty and stained. The cleaner mentioned that, due to it being a busy day and a lack of proper cleaning supplies, the car was not thoroughly cleaned as usual. Lastly, it has been impossible to speak to a representative about this by phone as the waiting time exceeded 45 minutes. By email, I have still not received a response from customer service after more than 10 days. We expect a rental car to be handed over in a clean condition and the pickup process to be efficient. Given the circumstances, we kindly request appropriate compensation. "

" During the pickup of our rental car, we experienced significant inconvenience. Despite having a registered QuickPass, we had to wait over one hour in the queue before receiving our vehicle. Additionally, the car was not properly cleaned. It appeared to have only been vacuumed briefly, and the windows were wiped with a dirty cloth after we specifically requested it. The interior and exterior were left very dirty and stained. The cleaner mentioned that, due to it being a busy day and a lack of proper cleaning supplies, the car was not thoroughly cleaned as usual. Lastly, it has been impossible to speak to a representative about this by phone as the waiting time exceeded 45 minutes. By email, I have still not received a response from customer service after more than 10 days. We expect a rental car to be handed over in a clean condition and the pickup process to be efficient. Given the circumstances, we kindly request appropriate compensation. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 3

BRISTOL, GB - Reviewed by RUTH - 15 September 2025

" Nothing more to add "

" I really wanted a smallish economy car. I was given a huge Nissan qashqai. It was a bit battered and had 50k miles on the clock. Other than that it all went smoothly. I do wonder why they sent me the contract in Spanish! I live in Spain but don't read technical Spanish, which was why I used AutoEurope Uk to book. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 5

LIVERPOOL, GB - Reviewed by ANDREW - 29 August 2025

" Shouldn't charge so much for a navigation system that's already in the car I felt conned if I'm ding honest "

" Your staff are outstanding so helpful and friendly. The car had no parcel shelf which we really needed as leaving luggage in the car at a wedding we were attending. You just changed the car straight away,brilliant ! The only shock was the price of the nav system that is already installed inthe car, that's a right rip off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by ELIZABETH - 25 August 2025

" I have used Auto Europe for car hire on a number of occasions and had excellent service "

" Quick pick up and drop off. Staff all very helpful and courteous "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by GRAHAM - 25 August 2025

" excellent all round "

" no issues very quick and friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by JACQUELINE - 24 August 2025

" Auto Europe have always been fair and straight forward but if they are offering the services of companies who are incorrectly charging for things I will rethink using Avis / Budget again "

" We had a great experience and even when dropping off it was very smooth. Our vehicle was checked and was cleared and tank was full. I left and thought it was completed. However it took a while for teh deposit to be released on my credit card. Then a 213.93GBP chnarge appeared on my card for teh day I returned my car. The charge has been made by Avis and my understanding is that I was renting through Budget? No one has emailed me regarding this charge so I am not sure what it is for. I have mailed Avis / Budget regarding it but has as yet had no reply. Please advise me how I should proceed. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 9

BRISTOL, GB - Reviewed by DENISE - 20 August 2025

" The insurance documents are really confusing and I thought I had full cover and Budget said I didn´t so in the end the car cost much more than i expected and I had to call 2 or 3 times whilst away to understand what cover I actually had. Totally unclear "

" Rushed and was encouraged to take insurance without really explaining why as I had already understood i had cover with Auto Europe. The car drove me mad, bleeping if i went 1mph over the limit. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 8

NEWCASTLE, GB - Reviewed by JAMES - 16 August 2025

" Excellent from start to finish all the personnel I spoke with were most helpful in trying to assist me. "

" Excellent from start to finish. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by ROBERT - 15 August 2025

" nice upgrade "

" not easy to find the desk as they'd had moved outside of the terminal. 1 - not at all likely score - I'm not in the habit of recommending car hire firms to my friends "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by PATRICK - 27 July 2025

" Na "

" Really long wait at the counter. Filled everything in before I got to the counter and had an email confirming that my registration was complete. When I got to the counter I was surprised by being asked for my NI number..nowhere on the registration was I asked for this "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by SYED - 21 July 2025

" y "

" y "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

EAST MIDLANDS, GB - Reviewed by COLIN - 11 July 2025

" As above "

" The above ratings say it all, everything was excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ABERDEEN, GB - Reviewed by IEVA - 08 July 2025

" Staff not helpful and still waiting for the refund even more that a week passed. Email twice and no response from team "

" Very unhappy as was given car not suitable to travel with family. Car in co condition to drive with alert ⚠️ on screen "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 2

BRISTOL, GB - Reviewed by PHILIP - 30 June 2025

" Struggled going up hills "

" Car had a fault with gearbox "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LIVERPOOL, GB - Reviewed by RIFAT DENIZ - 24 June 2025

" Great, no problems at all. "

" Great car hire, very efficient service, close to airport, lovely staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by JASON - 11 June 2025

" All good "

" All good "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EXETER, GB - Reviewed by THOMAS - 10 June 2025

" All good. Decent price and hassle free. "

" Great. Car was in decent condition - a few bumps and scratches but all clearly noted on the rental form. Zoe in the Budget office was superb: honest, professional, not pushy and polite - a pleasure to chat to. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MANCHESTER, GB - Reviewed by RICHARD - 05 June 2025

" As long as all goes well, they're fine. "

" Used before at Manchester. Good last time and this "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LONDON, GB - Reviewed by STEPHANIE - 05 June 2025

" AutoEurope isn't who I have the problem with. I think if my rental payment wasn't the full cost of the rental, that should have been made more clear, but I also think it actually was meant to be, and Budget is just horrendous. "

" They've charged me over £100 extra despite having paid in advance through AutoEurope, and won't tell me what the charges are beyond the refueling, which is the only one that makes sense. They made us wait 45 minutes for our car before we asked what was going on, then discovered they'd never gone to get it in the first place. I had done the pre-check in so there was no excuse for the car not being ready at 8am. They didn't do a walk around to check any damages (which we only realised after because at that point we were in a rush). They told us there was a drop box in a cabin in the parking lot to return the car keys, and it ended up being in the airport terminal, no where near where they said it was. I am honestly appalled and generally quite upset with the experience. This was meant to be for a nice day out with my mother, who I hadn't seen in a year, and it's put a real stain on the whole thing. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 3

BRISTOL, GB - Reviewed by OLIVIER - 04 June 2025

" Our flights changed and we arrived 3 hours earlier and were unable to take the car as the insurance could not be modified accordingly as it was apparently starting at a specific hour with no flexibility on that day. This is ridiculous. "

" Budget was ok, but the inability to resolve issues with it's booking partners, i.e. auto europe, was very disappointing. Neither of you could resolve basic insurance timing and it's ridiculous that this is down to the hour and offers no flexibility for earlier pick ups. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by GEOFFREY - 22 May 2025

" Everything was efficient. I was upgraded which always ticks a box! "

" Communication over insurance excess and credit card blocking value was VERY poor on emails and a request fie a call-back was ignored. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by STEPHEN - 11 May 2025

" good "

" as it should be "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUTON, GB - Reviewed by DAVID YOSEF - 04 May 2025

" I gave my flight number to auto europ but they didn't pass it to budget and i jad a delay on my flight for 2 hours and i didn't manage to arrive on time before they closed. I did try to call budget and auto europ to tell them about deley but no one answered to my call .i needed to pay 103 for hotel. If auto europ had more responsibility and pass my flight number budget could wait for me for 2 hours but they didn't do it. I won't use this company again i Lost time and money "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by PAUL - 01 May 2025

" Registered prior to pickup, ...well worth it. Even though there were refurbishment work being undertaken the service was great. "

" Quickest and most efficient pickup and drop I've ever had. Great service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INVERNESS, GB - Reviewed by MARGARET - 20 April 2025

" .. "

" Friendly staff "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by ALEX - 14 April 2025

" Will Recommend to all my work colleagues who travel throughout Europe regularily "

" Efficient, and easy. The only slight annoyance was having to provide National Insurance number at the desk. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by SEAN - 11 April 2025

" No "

" The queue for collecting the car took 50 mins. Even though I did all the upfront documents. It was far to slow, people were going to hertz, enterprise and on their way in 5-10 mins max "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by MARIA - 31 March 2025

" Great value, great staff service highly recommend "

" Very happy, had a problem with sat nav on pick, budget staff car park side were fantastic "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by JANNETTA - 30 March 2025

" it was good "

" Great service and car "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by FAISAL - 28 March 2025

" Otherwise great service. Tried upselling but i did not need to... "

" Front offside wheel arch had a deep dent from the past that had not been repaired. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BRISTOL, GB - Reviewed by DAVID - 26 March 2025

" A very easy process, will definitely use Budget again later this year "

" All in all a very easy and efficient process. Picking up was easy and quick and dropping off straightforward "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by PHILIP - 16 March 2025

" Ability to modify the booking is very useful "

" Colection and return very quick. Car was perfect for my needs "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by DARREN - 10 March 2025

" Eventful "

" When I returned the vehicle the Budget/Avis representative checked the car over, once complete he said I owed over £400 for the rental to my surprise. I use AutoEurope all the time and told him everything was paid for. I had received the invoice by email when I collected the vehicle and the person at the desk had told me everything was prepaid and all ok. The representative at the car was on the phone to a colleague questioning the fee. Eventually the fee was removed due to an error their side. I was told I should've checked the paperwork when I collected the car, however the person at the service desk should've also showed me the invoice on the iPad, if doing so I would've questioned the charge. In the end though this was resolved. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LEICESTER, GB - Reviewed by CLAIRE - 10 March 2025

" Great service. Easy pick up and drop off "

" Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by STEPHEN - 07 March 2025

" All worked out well "

" They have a Quick Pass Service, but with no dedicated desk you still had to wait. Once there it was fast "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by JOHN - 04 March 2025

" In terms of getting from Heathrow to the car hire, and also returning the car, this was straightforward and I never had to wait long for a shuttle bus. It certainly was easier than my last trip to Heathrow and trying to get into long-term parking. "

" The staff were great both at drop off and return Lenuta was especially helpful with the return and clarifying the "return car with full tank or option to return empty" as this was somewhat different to other hire car providers I have used before. The only minor issue with the car was that the tyre pressure warning light came on when I was driving on the second day. I checked and reinflated one tyre to the correct pressure as it was 0.2bar below what it should have been at. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

EAST MIDLANDS, GB - Reviewed by ANDREW - 04 March 2025

" It was clear Budget did not care and has no contingency for late arrivals other than tough luck on the customer "

" I was 5 minutes late at the car rental location due to a flight delay and the airport shuttle bus not running and I could not pick the car up and had to spend the night in an airport Hotel. I was also charged for 25 and under insurance which did not apply "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 9

GLASGOW, GB - Reviewed by GAVIN - 02 March 2025

" Helpful staff, "

" Staff very welcoming, offered advice "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LONDON, GB - Reviewed by DEEP AMAN SINGH - 16 February 2025

" Satisfied "

" Smooth quick and professional transaction "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ABERDEEN, GB - Reviewed by JOHN - 12 February 2025

" Great prices and easy to complete booking "

" Car was short walk from terminal. Pick up was straightforward and Budget staff were helpful. Car was very clean. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by JAMES - 18 January 2025

" Was not be informed if you have 9 points you are unable to rent a Car! I was told there was nothing they can do and I'd lost my money. Be careful you've been warned!!! "

" Appalling service no help at all. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LONDON, GB - Reviewed by PAUL - 31 December 2024

" Always good rates on hire cars. You can pick the provider not just based on cost. "

" Still took a time to sort out the paperwork even though I had pre-registered and spoken to a Budget rep on the telephone prior to picking up the car. Out of 3 customers of which I was the first to arrive, I was last to leave. No priority line available. Car interior flooring was dirty. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MANCHESTER, GB - Reviewed by DACID - 13 December 2024

" After a long trip it is great to turn up to collect your car and everything to be as smooth as possible, with a smile and pleasant helpful staff. Great service "

" Extremely friendly helpful staff. Very fast pick up procedure excellent service thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by MICHAEL - 28 November 2024

" Poor "

" The lady never told us the price including extras and it was a complete rip off. Went from £125 for 3 days to £266!!!! Only saw the invoice online after 2 days and then too small to read! "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 5

EDINBURGH, GB - Reviewed by MICHAEL - 03 November 2024

" Easy to book with very clear instructions at booking and on the booking form as to how the hire firm (Budget) might try and sell us extras, plus clear about the deposit, and I'm glad that Budget honored this. "

" I had several contacts before the booking to provide extra information, including phone calls for the "are you sure you don't want the extra excess insurance". Thankfully staff didn't try and sell us this on pick up - there were a few other agencies doing the hard sell on the extra insurance when we arrived at the airport, so this was appreciated. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by STEPHEN - 02 November 2024

" All good "

" very efficient and quick "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by VICKY - 02 November 2024

" I booked the car online in Australia and everything was very easy to follow. I did email with some questions about picking up at Gatwick Airport and these were answered within 24 hours. I am very impressed with professional way everything was managed. "

" This was my first experience booking a car with Budget through Auto Europe and definitely will not be my last. Right from booking the car months earlier in Australia, through to pick up and drop off at Gatwick Airport, I had a very positive experience all round. The staff I dealt with were all very good. For years I have used another car rental provider, but will definitely be looking to use Budget next time I am in the UK. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ABERDEEN, GB - Reviewed by NICHOLAS - 02 November 2024

" An excellent experience from start to finish. "

" Very easy. Everyone was very polite and helpful. Very quick for both pickup and dropoff. Quality and presentation of vehicle was excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by GORDON - 01 November 2024

" Easy, quick and the car was okay "

" Easy and quick "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by CHRISTOPHER - 31 October 2024

" The car that I wanted was at the airport, at a reasonable price. There were no issues. "

" The pickup and drop off was very easy, with no issues "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by HENRIQUE - 26 October 2024

" I have used Auto Europe for years now, you were appointed to me by a friend of mine who's used your service way longer than me. Keep the great work "

" Dropped car off at 22, next morning I went back to try locate my power bank I might have left in it, according to my daughter, she certainly left it in the car. At the premises I told them about it, member of staff went by himself as to do the searching, came back and said found nothing. They did not invite me to come along, so who knows the person did a thorough search? I will never know. Farewell power bank On the drop-off occasion, I was told everything was fine and I just had to hand the key in to them, hours later I received via email the detailed rental charges, which I did not entirely agree so I contacted them, it was all sorted out in the end. The point is why did they say all was fine in the first place then? Annoying "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 10

LONDON, GB - Reviewed by SAMANTHA - 24 October 2024

" The overall experience was good but I was very angry that on the search page, there was an option to pick up in the terminal which I checked. I chose Budget as it came up as one of the rental companies inside the terminal. I realised when the rep called me this was not the case (I have since learned that all rental cars require a shuttle bus from the terminal). However, this should be made clear on the website, it was very misleading. Please amend the information for Heathrow T5 rentals. "

" I was happy with the booking process, the quick call from the rep, the counter staff, the quality of the car and value for money. The drop off was also easy. My issue with Budget was that I was told by the rep that the shuttle bus passed every 10 minutes. We waited at least 30 minutes in the cold to be picked up. We were not happy especially as I have a young son and it was late. Luckily the young man at the counter was very understanding and apologised. He was very professional. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by JAYA - 24 October 2024

" Please make it clear to all parties the car that has been paid for and if not available then client should be upgraded not downgraded. Much appreciated "

" I paid for a pre reg MG SUV and received a KIA Ceed. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 5

LONDON, GB - Reviewed by NIGEL - 23 October 2024

" Good "

" Car was slightly smaller than we hoped, a Seat compact but otherwise all good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by MOHAMMAD - 22 October 2024

" They did not give any refund and ask me to contact the third party agent(auto europ )who refused to refund stating ghat there agreement non refundable which wS not clear at all. "

" They did not give any refund and ask me to contact the third party agent(auto europ )who refused to refund stating ghat there agreement non refundable which wS not clear at all. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LONDON, GB - Reviewed by JAILSON - 18 October 2024

" The experience met all my expectations "

" It was great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUTON, GB - Reviewed by ROBERT - 16 October 2024

" Use AutoEurope regularly. Appreciate the member discount. Can you sort out the GDPR information sharing with suppliers? "

" Excellent experience start to finish "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by ANDREW - 12 October 2024

" Easy and good price. I've used it often so know I can rely on it "

" All very easy and friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by CLAIRE - 09 October 2024

" Happy to use again. "

" Pleasant, helpful staff. Remembered me from previous visit! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by DEIRDRE - 02 October 2024

" Above "

" I thought the car was quite old... I wasn't fully trusting it. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BIRMINGHAM, GB - Reviewed by STAN - 25 September 2024

" Very disappointed that although I selected and paid for the hire car with extra insurance via yourselves, when I came to pick up the vehicle Budget advised that I would need to pay an additional fee. This was apparently as you are a 3rd party company and nothing to do with them re insurance. "

" Budget were professional and thorough with good customer service. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by PAULA - 24 September 2024

" Easy & Efficient "

" Easy and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by ROBERT - 22 September 2024

" Reluctant to hire through Budget in future through lack of trust. "

" Was told the car was new with no damage. On inspection and captured on video, the car had dents and scratches which were not on the contract. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

NORWICH, GB - Reviewed by CHRISTINE - 19 September 2024

" Very good. "

" Good experience apart from needing the car at 6pm so has to pay to drive through the airport to get the car on time. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MANCHESTER, GB - Reviewed by ELIZABETH - 18 September 2024

" The experience was not a joined up one that puts any effort into having correct information (see above) and then to be emailed with additional charges makes me feel ripped off. Never again! "

" The whole process was time consuming, expensive and stressful. I was told one of your agents would phone me before the trip and that this call was to make the pick up go more smoothly but it didn't work out that way at all! Despite being told on your email and call to follow signs for Quickpass on arrival at MAN, there were no such signs and when I got to the desk, it wasn't clear to me that Budget and Avis were the same company. When I presented the DVLA check code, the agent at the desk said it had been used (by the person who had phoned me the da before)so I would need to go out from the queue and order another one! So I lost my place in the queue and when I finally got another check code, she used that and I decided to go ahead with insuring my partner for the trip. I had been told this would cost £13 on the phone.call...I was tired and distracted at check out so I just signed the invoice without checking it. Upon returning home I have been sent an email saying that they have charged me an extra £45 odd!! I dont know what for and can onl assume the car insurance is a lot more than I was quoted over the phone and I was also charged extra without any explanation for collecting the car at MANCHESTER airport even though the booking had always been made for Manchester. I am disgusted and have emailed budget but they are not interested saying only that I signed the contract. I thought I was signing the contract already agreed! I have said I'm happy to pay £13 for car insurance for my partner because that is what I thought I was signing up for but I do not think it is right that I should be charged for the rest. I am really disappointed and feel totally robbed by budget. The car was ok but it had many more scratches than they told us about on pick up. I have asked for them to reconsider the additional charges but they are unwilling to review this. Really poor customer service! What was the point of wasting my da with the phone cll only to make the dvla check code useless and waste my time at check out?? I will be telling all m friends to avoid BUDGET at all costs. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 7

GLASGOW, GB - Reviewed by SOPHIA - 12 September 2024

" As I said, my flight was cancelled and by the time the office opened I was told I was too late for a refund. I found out after midnight my flight cancellation and your offices don't open until 8am. Stuffed and robbed "

" My flight was cancelled. It took ages to get through to someone and I never got a refund "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

EAST MIDLANDS, GB - Reviewed by NICOLA - 08 September 2024

" Would definitely recommend Budget. Friendly staff and has a great car "

" Great customer service both at pick up and drop off. Even got an upgrade on the car which was great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by BANDELE - 07 August 2024

" Quick, easy no-nonsense booking process keeps me coming back. Thanks! "

" I checked in and collected my car with 10mins! Very effecient service and they even upgraded my rental so I had a nicer car for the week. Great job! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by MARK - 06 August 2024

" No problems at all and good value for money "

" Quick and efficient. Good choice of car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by RICHARD - 19 July 2024

" smooth "

" Two things: One, they asked for a link to DVLA to check my license and I had to know my National Insurance number. This was a first. And a last. Two, the car that was the big let down. An MG ZS. Sigh. Really uncomfortable to drive with an engine that was so underpowered it lost so much pace uphill on a motorway I had to put it into third gear just to keep constant speed. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 2

LONDON, GB - Reviewed by IAN - 11 July 2024

" AutoEurope we're fine - I have had bad experiences with other brokers though and usually prefer to deal directly with the car hire companies where time allows. "

" Pick up and drop off we're seamless. I've used Avis / Budget several times now and been happy with them. Compared to companies like Alamo / Enterprise they are years ahead. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by STEPHEN - 23 June 2024

" Not for the first time the tyre pressure warning light kept coming on. I found out what to do on the Internet, but apparently it is because they take off the caps on the wheels. Makes you feel very uncertain when you are driving "

" Generally positive, although checking in took a long time - despite having done the Quick Pass check-in. Had to look carefully around the car because there were many signs of wear and tear "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BRISTOL, GB - Reviewed by CLAUDIO - 22 June 2024

" For the rest all OK "

" The prepaid amount has been modify without explanation at the counter desk in Bristol airport. I made a complain but I am still awaiting for a reimbursement of 27 gbp! "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by SHANE - 19 June 2024

" Easy to book online and a good service all round. "

" Easy pick-up and drop-off and fuel efficient car at a good price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by JAMES - 25 May 2024

" As above "

" Finding where to pick up the car was very unclear to say the least as there was no one on any of the hire desks. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 5

LONDON, GB - Reviewed by ANDREA - 24 April 2024

" Straight forward "

" Successful rental "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LIVERPOOL, GB - Reviewed by MARK - 11 April 2024

" Great service "

" Very efficient "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INVERNESS, GB - Reviewed by ANN-MARIE - 19 March 2024

" As above, I have no complaints. Fast, easy and efficient. "

" Despite the rental desk being quite busy, Sophie was exceptional. She explained everything to me and got me on my way very quickly. Again on drop off, I was quite flustered as I was cutting it fine with my flight and Sophie was amazing. Really adds to the experience when you receive such great customer service. Would definitely recommend Budget. Thanks Sophie "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by RICHARD - 07 March 2024

" All OK this time, since nothing went wrong, but am acutely aware that if things do go wrong, then Auto Europe really does NOT have my back. "

" I booked via Auto Europe UK. That worked OK. Then I got a mail from Budget to register all my details to help reduce the time spent at the counter, which I did (7-8mins worth of time). Then, 3 days before arriving in Manchester, I got a phone call from a Budget rep asking me further questions about the rental, which I answered (5mins worth of time). When I arrived at your office, the process didn't appear to go any quicker or slower than I'd have expected to spend if I hadn't given all the information beforehand (still took 10mins+). There has to be a way to streamline this process, such that having given all the details online, the registered customer produces a passport or ID card, driving license and they're simply given the keys (IF and only if it's the same person standing at the counter who registered online - it was in my case). The other obvious thing which plagues every car rental outlet is the plethora of other issues with the vehicle, not recorded on the damage sheet beforehand - so many in fact I was very careful to document everything with some 21 pictures (including the underside), both at the start and end of the rental, in case of repercussions later. I can send the pictures if you wish, for your records. As it was, everything went very smoothly. It's probably just me, but when I got back to the rental returns, it was not obvious that I had to approach the barrier for it to go down and let me in - It almost suggested to me that I should go in via the Europcar entrance ,but I could see that was wrong (after 2 looks). Maybe instructions about returns at the time of booking, or as part of the rental "pack" or different signage? Overall, the car was fine. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 5

BRISTOL, GB - Reviewed by JULIE - 06 March 2024

" As above. I would still hire from you as generally great. "

" I have had a few great experiences but was a bit disappointed this time. I had provided all my info (Driving Licence number, Check code) prior to arriving. When I arrived to pick up the car, I was told I would need to provide this information again which is frustrating. Made worse by the fact my flight was delayed and I was already late for the purpose of my trip (not your fault obviously). I didn't really like the car provided either, was poor compared to my previous hires. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 5

MANCHESTER, GB - Reviewed by FRANCISCO - 01 February 2024

" Very nice experience "

" The process was quick and easy, they called me after the booking to ask for information to get all the papers ready and to let me know what I needed to collect the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by STEPHEN - 09 January 2024

" As always your company is always the starting point for our car hire - most of the time you offer the best deals "

" It was perfect - and most reassuring after a negative experience with them last year "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOUTHAMPTON, GB - Reviewed by CAROLYN - 24 December 2023

" It was a very easy process "

" Efficient service and easy pick-up and drop-off point "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by ROY - 13 December 2023

" Car upgrade with no extra cost, helpful & friendly staff, easy place to get to by shuttle Bus & it was an nice and enjoyable experience from start to finish. "

" Excellent service from budget from checking in to checking out, on checking in was advised of a vehicle upgrade with no extra cost. The staff were friendly and helpful on check in & check out. It made a great start to our holiday. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by NICHOLAS - 11 December 2023

" The pick up and drop off went very smoothly.The car was very clean "

" The pick up and drop off went very smoothly.The car was very clean "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ABERDEEN, GB - Reviewed by KEVIN - 13 November 2023

" Great Car and service "

" Great Car and service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by HUGH - 11 November 2023

" Auto Europe advertised Budget as an "at Airport" location but it used a shuttle service. "

" The first car was supposed to have had a full tank but luckily I noticed that it was only half full before I left. The second car had seriously defective steering and should not have been on the road. "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 2

BRISTOL, GB - Reviewed by JANE - 08 November 2023

" Very straightforward and very clear contract. "

" Very slick. Well organised and all details explained clearly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARDIFF, GB - Reviewed by DAVID - 03 November 2023

" It was very good experience in general we were treated very well and the car was in very good conditions "

" It was a very good experience I was confused because I received and email and they were asking me for my hpva. My license is from Spain and i thought it could be a problem, but it was ok. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by LORNA - 25 October 2023

" Auto Europe experience is fine, though it would be helpful to include location surcharge jnformation at time of booking "

" I have been charged for refuelling despite filling the car up near the airport. I have raised this with budget and had no response yet "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 2
Condition of the Vehicle: 8

BRISTOL, GB - Reviewed by TIMOTHY - 15 October 2023

" Taking the car back without anyone to check it puts you off recommending this company "

" Bit dissapointed no one was there to check the condition of the car when i dropped it off. Without this, how can i proove I returned the car in the condition it was hired in? I leave myself open to potentially being stiched up. Took a photo to proove the car was retunred full "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 3
Condition of the Vehicle: 10

LUTON, GB - Reviewed by RUSSELL - 10 October 2023

" Always a good experience using Auto Europe. I don't often rent a car, but when I need to, I use Auto Europe for the best choice of cars. "

" Everything was ready following earlier digital check-in. A very quick collection process. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by MARTIN - 05 October 2023

" as above "

" We specifically searched for a vehicle that had pick up at terminal rather than a shuttle. We were very surprised to then find that this rental is in fact using a shuttle bus to collect the car. The pick up was quick but it was not what we were expecting and we would have made a different assessment of this rental if we knew it was a shuttle bus pick up like most of the others that were advertised. We had thought there was a genuine point of difference. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 8

LONDON, GB - Reviewed by JOHN - 01 September 2023

" Easy process. The fast pass worked well. "

" Staff were great and the car was as well. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by NATASCHA - 31 August 2023

" Easy to search and book "

" Was expecting to collect from Northrop Road but as I landed at Terminal 5 LHR was taken to the branch closest to T5 at Holiday Inn. Was not given noitce of this till I arrived they have less cars and the choice was hard. Got something good though. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

EDINBURGH, GB - Reviewed by KERRY - 11 August 2023

" Noone walked me to the car to look over the car condition or show me how to start the keyless engine (first time using one). Battery in key needed replaced. Back tire was low pressure. Warning came on to do an oil service too. Was told I got an upgrade, but I'm unsure about that! "

" Noone walked me to the car to look over the car condition or show me how to start the keyless engine (first time using one). Battery in key needed replaced. Back tire was low pressure. Warning came on to do an oil service too. Was told I got an upgrade, but I'm unsure about that! "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 5

EDINBURGH, GB - Reviewed by HELEN - 10 August 2023

" Good experience "

" Easy check in and easier drop off . Friendly staff "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LONDON, GB - Reviewed by JORDAN - 13 July 2023

" Good experience as always with Auto Europe shame about Budget "

" Firstly the car that was provided by budget had mechanical problems resulting in my having to call the AA on two separate days before the car was deemed un-drivable and needed recovered. This wasted the entire holiday as I had no suitable car. Luckily the AA managed to recover me and my family back to the airport. Secondly Budget have charged me yesterday a payment for £410, and there is another payment pending to Budget for £133. No idea what these are for as I already paid the car via Autoeurope months ago. No correspondence from Budget about any of this "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LONDON, GB - Reviewed by ADRIAN - 23 June 2023

" Auto Europe have consistently provided excellent rates and service - I have been using them now for 15 years and never had an issue. "

" Generally very good. Only comment is that my flight arrived early and the staff were very pedantic about pick up and return time with very limited flexibility which seemed strange for a months rental. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ABERDEEN, GB - Reviewed by ANDREA - 20 June 2023

" Sir at the counter was great and very professional "

" Smooth, efficient, great customer service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ABERDEEN, GB - Reviewed by NILS H - 07 June 2023

" Good "

" I had to wait to collect the cat for 15 mins. Thete was computer problems so check out took spme time. Nice and polite staff, but failed explain where car was parked properly, had to go back. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LIVERPOOL, GB - Reviewed by MICHAEL - 09 May 2023

" Did have any problems very good "

" Everything was good had no problem when picking up my car and dropping it off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by HELEN - 01 April 2023

" Cancelling a previous booking because of collection time of vehicle and rental office closed was easy. No problems with refunds from previous booking. "

" Helpful, friendly staff. I had to change my original booking through autoeurope because the time that the office was open until for collecting vehicle was too close to my arrival/landing time....Budget has always been my preferred rental company...no hassle with extras when you already said No at booking point. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by DAVID - 27 March 2023

" Positive "

" Courtesy bus arrived promptly. Desk staff were super nice and super efficient. No complaints at all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by ALAN - 19 March 2023

" Auto Europe offers good deals for car hire. Not the cheapest but I find quality and reputation is more important when choosing a car hire company. "

" Staff were friendly and efficient. Car was new and immaculate. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ABERDEEN, GB - Reviewed by ALISTAIR - 07 March 2023

" Autoeurope are not responsible for the maintenance of the car, but not the best experience with the windscreen. "

" The staff at the place were great, pick and and drop off very efficient, and the car very adequate if a little underpowered. However the windscreen wash ran out when I was driving the evening before drop off! I was on a dark dual carriageway that went on for miles and this was pretty scary, the windscreen got badly smudged and there was no safe place to pull over. I got dazzled by oncoming headlights. Not good - lack of basic maintenance. "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

LONDON, GB - Reviewed by JAMES - 27 February 2023

" Auto Europe make it very easy. Super service. "

" Sadly the car had some problems. Tire pressure had to be checked daily and there was poor customer service when we tried to contact Budget. We could not access the car sat nav as other users had not had their preferences removed. However when we did speak with the counter staff on our return they were very helpful (especially Douglas) "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 5

ABERDEEN, GB - Reviewed by JOHN DAVID C - 25 February 2023

" Their own "Estimated Invoice" shows the payment to Budget as a contribution to the rental cost and I was to be charged more. I expect that the charge I pay Auto Europe to be the full cost of the hire and not to find out that Budget want to charge more after the rental is done. "

" Currently having an issue with Budget rental due the fuel charge they want to impose. Showed proof of the amount of fuel that was put in the vehicle and the distance travelled. Still waiting to hear their verdict on this and if they make the charge I'll take this to a small claims action against them. Not the money value but the principal of subversive charging. Their own employee advised that this model doesn't always show full even though the pressure sensor trips when filling the tank but they'll accept that as full. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOUTHAMPTON, GB - Reviewed by ANDREA - 23 February 2023

" Worked well "

" Friendly staff I would have liked confirmation that I had returned car with no problem at drop off as it was not out of hours. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SOUTHAMPTON, GB - Reviewed by JASON - 19 February 2023

" Found me the best deal quickly "

" No screen wash in car so had to buy some. Charged for petrol when tank was full. Charged for extra day hire when this was agreed. No response to my email sent requesting refund for this or I will take it further. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BRISTOL, GB - Reviewed by JASON - 27 January 2023

" Auto Europe saves money and is a very easy service to use and find best value car rentals across "

" Late arrival due to delayed plane, and very poor signage to car rentals at the airport; however once at the Budget desi things started to move smoothly again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by GARY - 26 January 2023

" Nice friendly staff "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by SELMA - 14 January 2023

" Not specific instructions where to park when return the car in London City Airport. "

" When I arrived to collect the car I booked (Citroen C3 Aircross) and was offered an automatic version (Mokka), with a higher cost. According to the attendant, what he was offering me was a bigger car than the one I had booked. So, I asked to see the car he was offering me (Mokka) and he showed me and compared it with another one, the C3, which is really smaller. However, when I checked my voucher the car booked was a C3 AirCross and not the C3. At this point I was informed that they did not have any Air Cross available. I didn't like that approach. It wasn't right to compare a C3 with Mokka to pressure me to accept the exchange due to lack of availability. I have never had any problem with Budget before and I hope not to have it in future again. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LONDON, GB - Reviewed by RUPERT - 03 January 2023

" Auto Europe is a trustworthy and price-competitive car rental broker site. "

" Friendly staff, efficient collection and return, no 'hard selling' of optional insurance, and good quality vehicles. A convenient central London location too, just outside the Congestion Charging zone and close to three main line train stations. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LONDON, GB - Reviewed by JUNNY - 02 January 2023

" It will be great if rented car could be dropped off and picked up else where instead of aiports. "

" Overall pleasant experience with a range of car fleet to suit your budget "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BIRMINGHAM, GB - Reviewed by JOHN - 30 December 2022

" Never again with budget "

" Awful serviceqaiting for 90 mind to collect car in freezing cold outside prefab at BHX "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by PAUL - 07 December 2022

" Straight forward booking. Fair price. Good clean vehicle. Friendly staff. What more could you ask for. "

" Better experience all round than with other companies. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by JOHN - 17 November 2022

" Easy to navigate site and easy to choose the vehicle I wanted as well as amend booking when I needed to. "

" No issues other than the wait to get the bus from terminal to Car Rental Village "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ABERDEEN, GB - Reviewed by KEVIN - 17 November 2022

" Cost effective, easy to use "

" Cost effective, easy to use "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by AMANDA - 13 November 2022

" Pick up and drop were very efficient. The car was better than expected and I had no problems with it. "

" All the staff were very pleasant.... "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by VIRGINIA - 03 November 2022

" Excellent from booking to dropping off car.Highly recommend. "

" Friendly staff quick pick up and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by STEPHEN - 22 October 2022

" Basically I was ripped off paying more to you than the car hire - the insurance level with Budget is £1500 not £1000 as you state so I had to insure the vehicle with Budget with no excess. "

" Budget staff member on returning the car vehicle was very good, so well done to him a credit to Budget. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by RUPERT - 18 October 2022

" Auto Europe is my 'go to' car rental broker, owing to both good pricing and fully flexible bookings. "

" A very positive experience with Budget (Euston Station branch). Quick and efficient vehicle pick-up and return, friendly staff, and no unwanted sales pitches. I will return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by MARK - 16 October 2022

" What I like is that you can hire a car and pay for everything so you don't get ripped off by the car hire companies for extra insurance "

" Fast easy and stress free "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by ROWAN - 07 October 2022

" The website is quick and easy to use. the required information was clear and straightforward. What more can you ask for. "

" A higher spec car than expected was provided. Pick and drop off were quick and simple, with no unexpected delays. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUTON, GB - Reviewed by EAMONN - 02 October 2022

" The only problem was that it is not clear where the minibuses are located at Luton Airport to take people to pick up their car. "

" Fairly Straightforward. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by MICHAEL - 27 September 2022

" N/A "

" N/A "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by JOHN MICHAEL - 21 September 2022

" Got a great rate. Had opportunity to pre-register also. Saved money and time. "

" Super service. Car was ready when I arrived, despite being delayed. Offered a handy upgrade. And we were on our way. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by GARY - 12 September 2022

" Not that great "

" Already done it on their survey "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 8

GLASGOW, GB - Reviewed by JANE - 02 September 2022

" Happy to "

" Very easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOUTHAMPTON, GB - Reviewed by JOANNE - 31 August 2022

" As I have explained earlier,we arrived early and was told we could not collect the car until the arranged time. When I found the phone number for Auto Europe,t he lady I spoke to was much friendlier but again was told there was nothing she could do and I would have to wait for an hour and a half to collect the car. I was very disappointed and on your term and conditions, it says nothing about being early. During these current times, flights are always being changed and I feel a little flexibility is needed. I would have thought the car would have been waiting for us, so I do not understand why we could not collect it early. I said to the lady both at Budget and Auto Europe that I would bring it back earlier, but they both said no, it was not their policy. The car when we did get it was excellent and the return went very smoothly. I was just very disappointed and angry that we had to wait around for a car that was already in the car park waiting for us! "

" Our flight was early. KLM did not not inform me of an early flight until I checked in. When I checked the terms and conditions of pick up, it talked about a late arrival but not an early one, so I did not contact Budget to explain we would be 1 and a half hours early. When we went to collect the car, I was told very abruptly that I would have to wait until 5pm to collect the car. I asked if there was anything I could do, and the lady told me to ring the provider. I called Budget and again, was very abruptly told there was nothing they could do as I hadnt hired the car from them. I was very disappointed, and angry! "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by CORIN - 26 August 2022

" It's a pretty good website for booking cars, but the price is quite high. "

" The staff at the office were great, and the car was good. However, it was very expensive compared with last year. Also, I would have liked more flexibility over the exact kind of vehicle I rented. An estate car would have suited me more than an SUV. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LONDON, GB - Reviewed by KEITH - 24 August 2022

" There was some confusion over the booking. I paid 205.57 pounds to Auto Europe on July 1st 2022 for the booking. However, Budget gave me a bill for 196.63 pounds. Although it states it has been pre-paid, the desk staff said that I would pay this and they would reimburse Auto Europe. No payment has been taken from my account, so I guess they were mistaken. The price difference made it more confusing. On one occasion I called Auto Europe to confirm about the insurance cover. The agent was quick to respond and very helpful. "

" The car had some minor scratches that were not noted on the documentation. The staff were quick to remedy this. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LONDON, GB - Reviewed by NICOLE - 19 August 2022

" As above "

" We are disputing our bill as we didn't receive a full tank of petrol so it's very difficult to have it returned with the same amount of fuel also a lot of the charges were not explained ie location etc "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by ALISON - 17 August 2022

" abc "

" abc "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by MEIR - 11 August 2022

" See above, you essentially stole money from me. At least this is my feeling "

" I returned the car with small scratches and was charged with 961 pound!!! It is surely not the real cost to fix those scratches and I was really shocked to see budget "inventing" imaginary prices. I don't think I will recommend anyone to rent a car from budget "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUTON, GB - Reviewed by ALINA - 27 July 2022

" I have no objections, I will definitely use it again "

" I have no objections, everything went quickly and smoothly, I only had a problem how to extend the rental because I waited for the service to answer the phone for 40 minutes "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

EDINBURGH, GB - Reviewed by LES - 20 July 2022

" Called Auto Europe on day of hire as Flight to Edinburgh was delayed by an hour and I was collecting the car at 10pm when the Budget office closed at 11pm. Following the call to AE I heard nothing so I called Budget directly and they were more than helpful. Someone stayed behind to make sure I collected the vehicle after office hours - collected at 11.15pm "

" N/A "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

ABERDEEN, GB - Reviewed by BRIAN - 17 July 2022

" Faultless from start to finish "

" Excellent friendly service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LIVERPOOL, GB - Reviewed by PAUL - 13 July 2022

" Excellent "

" Excellent price. Fast check in and check out of car. Deposit returned promptly New car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by WILLIAM - 30 June 2022

" I'm not sure what I'm meant to say here?? "

" Very pleased with the service and the efficiency of the staff,I only gave 9s as I believe there is always room for improvement. As to the vehicle itself,I didn't like driving it,clutch was very high,but that's a personal thing,and other than the clutch the vehicle was grand "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BIRMINGHAM, GB - Reviewed by RAFAEL - 16 June 2022

" Worst experience ever !!! I couldn't rent the car since my driver license address doesn't match with my current address, I can't see that requirement anywhere and you will charge £100 .. still waiting for the refund of the rest of the money. i won't ever again book with this company and I will spread the word "

" Worst experience ever !!! I couldn't rent the car since my driver license address doesn't match with my current address, I can't see that requirement anywhere and you will charge £100 .. still waiting for the refund of the rest of the money. i won't ever again book with this company and I will spread the word "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MANCHESTER, GB - Reviewed by STEVEN - 08 June 2022

" Good overall service and excellent customer relations "

" Good overall service and excellent customer relations "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by DAVID - 05 June 2022

" Excellent speedy service thanks "

" Very efficient service - will use again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by ELIZABETH - 31 May 2022

" very easy to book and straigth forward process "

" Very helpfull and the costumer service was good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NEWCASTLE, GB - Reviewed by WILLIAM - 29 May 2022

" Apart from this oil problem I find auto Europe very reliable. "

" The Car was a new Citroen C4. However on the 4th day of the rental a warning lamp came on to say that the oil needed topped up. We were in a remote location and it was very worrying until we found a garage. The mechanic checked the oil which was incredibly low and needed a litre to get back to normal. This cost me £10. I tried to ring budget on the day but the phone went unanswered. When I returned the car they said they would refund the £10 which has not happened. I am more concerned that this was not checked properly BEFORE the car was hired to me. What are your expected standards.? A very worrying experience which ruined our last day of holiday. I am a very regular customer of yours and expect better. "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 1

LONDON, GB - Reviewed by GERARD - 08 May 2022

" I'm now left unsure about who to book with in the future as I feel trust has been broken "

" I have answered the budget customer feedback questionnaire and highlighted my dissatisfaction with their raising of additional charges to what I paid upfront. I took the vehicle three hours before the time I thought I would but returned it the day before but despite that they raised an additional £92. They also raised a pick up fee of £60 odd pounds as a pick up fee at Gatwick which was most annoying as I had always booked it for Gatwick. They also tried to get me to take full insurance with them in addition to what I had booked through yourselves on the basis that you were just an agent and I would have difficulty in the event of damage or an accident. All this has left me most unhappy "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

SOUTHAMPTON, GB - Reviewed by SHARON - 15 April 2022

" A very good experience. Would happily use budget again "

" The assistant at the airport car hire was excellent and very informative. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INVERNESS, GB - Reviewed by PAUL - 12 April 2022

" See above "

" Everything was very good, from on line check in through to collection and drop off. The car was clean other than some marks on the passenger seat. Couldn't fault it in all honesty and very good value for money :) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by KEITH - 10 April 2022

" Would recommend "

" Seamless "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by PHILLIP - 06 April 2022

" Auto Europe was easy and straight gorward "

" I have had to complain to Budget. They gave us a smaller vehicle than I requested, took an hour at the desk to get it and then took a week to respond to me I have now had some sort of recompense but I won't be using them again. Their customer service is shocking "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 1

LONDON, GB - Reviewed by MARTIN - 27 March 2022

" Such a great simple website "

" Awful got downgraded, got charged for a second driver I didn't want, staff were rude to me and had to wait for 1 hour to get the car. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 9

INVERNESS, GB - Reviewed by ALLYN - 22 March 2022

" See above "

" Very helpful polite staff at both ends of the rental. Quick release of the car. Easy to book. No pressure to upgrade. Very happy with service and costs "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

EDINBURGH, GB - Reviewed by MIRCEA - 17 March 2022

" there was a problem with card acceptance in that day - unfortunately I had to tray 20+ times to manage to pay the car on many sites - even on direct apps - Auto Europe was the first site where the cards were recognised. Thank you! Price was fair. "

" fair as always. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by EDWARD - 12 March 2022

" Very smooth and efficient "

" Customer Service representative was very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by EDWARD - 12 March 2022

" I purchased excess cover through Autoeurope, but was still pestered by Budget to purchase the same cover. "

" Very inefficient counter staff; was pestered by phone and by email in advance of the rental regarding online check-in and excess cover; online check-in did not in any way speed up the key collection / inefficiency of staff; rental agreement varied at last minute to include unfair terms including 3x standard excess; rental agreement inaccurate in claiming vehicle had no damage (it had significant visible damage on collection); return instructions were unclear and contradictory to what was on the Budget website "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

GLASGOW, GB - Reviewed by KIM - 10 March 2022

" Very happy with the overall service. "

" People always very friendly and helpful. They never try out the usual car hire scams either, which is predominant in other car hire companies. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

GLASGOW, GB - Reviewed by GRAHAM - 04 March 2022

" All good. "

" Mice and easy. Got an upgrade as a bonus. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUTON, GB - Reviewed by DOTAN - 27 February 2022

" I was very satisfied "

" Main issue was with the drop off been not very clear and understandable "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 9

NEWCASTLE, GB - Reviewed by NORMA - 15 February 2022

" A lot of paperwork via email, lots of terms and conditions but the rental itself and the processes of pick up and drop off were very straightforward "

" Faultless experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by VANCE - 11 February 2022

" I was impressed with your system of choosing and price band. The vehicles and their economy, driver assistant and comfort were such that I've tried to purchase one for my permanent use. "

" I like your system of choosing a vehicle within one's buget and your choice of vehicles. My last 2 vehicles were such fun to drive and economical that I have tried to purchase one for my permanent use. "

Value for Money: 2
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 5

LONDON, GB - Reviewed by GEORGE - 23 January 2022

" No other complaints "

" A somewhat surly greeting at earlier than expected morning pickup with staff member suggesting a possible extra day charge despite still falling well within the contracted 28-day period. No extra charge eventuated. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by SUSAN - 07 January 2022

" will use budget again "

" very helpful staff and easy pick up and drop off, "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LONDON, GB - Reviewed by MAHAMMED - 03 January 2022

" Cerys smooth from booking to drop off. Many thanks "

" Always pleasant experience better than most I would say "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by MARK - 02 January 2022

" All good. Will do it again "

" Needed to stand my ground as they didn't have the car I had booked and wanted to charge me for an upgrade. In the end I received an upgrade at no cost "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by ANTHONY - 01 January 2022

" Big smiles all round from the whole family "

" A no-worries rental which ticked all the boxes. 'Paperless' was a new thing but an improvement as I had all the I info & phone numbers in a Gmail. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by GAVIN - 31 December 2021

" All positive "

" Positive "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by MICHAEL - 27 December 2021

" No problems, good service. "

" From start to finish renting a car from Budget was very satisfactory. Thank you. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUTON, GB - Reviewed by ANDREW - 19 December 2021

" See above "

" Very polite and attentive staff who explained everything and were able to answer all questions. We dealt with Pedro who was brilliant. We also saw Pedro at the drop off and again great service, he even helped us with our luggage onto the bus to the airport. Above and beyond customer service we are accustomed to. Thank you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by MING HON - 19 December 2021

" No mess and easy "

" Super friendly and easy rental "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by VINNETT - 15 December 2021

" Excellent service "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by MICHAEL - 13 December 2021

" Great experience with Auto Europe but could be better with Budget. "

" Petrol tank was not full at pick up - about a quarter empty. No-one around when we dropped car off. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by CLIFF - 13 December 2021

" A very good service! "

" A very god service! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUTON, GB - Reviewed by GORDON - 10 December 2021

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by MARK - 07 December 2021

" Due to new travel restrictions I was unable to take the rental. I contacted Auto Europe asking for a refund or credit note but I was 40 minutes outside the 48 hour deadline. Disappointed there was no flexibility during these difficult times. "

" Unable to take the rental - see comments below. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 5

LONDON, GB - Reviewed by GERALD - 02 December 2021

" Lovely car...Citron C4. Good experience. "

" Very pleased. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by STUART - 15 November 2021

" Brilliant customer service nothing was too much trouble the lady even recommended where we could go for breakfast I'll definitely book via Autoeurope again "

" Brilliant customer service nothing was too much trouble the lady even recommended where we could go for breakfast "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by JAMIE - 12 November 2021

" Vehicle and staff great but not stating the need to get a check code in the important information section of my documents and hiding it in the small print meant I nearly couldn't collect my car. "

" Vehicle and staff great but not stating the need to get a check code in the important information section of my documents and hiding it in the small print meant I nearly couldn't collect my car. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by ANDREW - 01 November 2021

" Very nice to be able to pick up the phone and speak to a human being in this day of automated robots. "

" Easy vehicle pickup and return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by NICHOLAS - 24 October 2021

" Auto Europe was good "

" Most was good except the full to full policy was not in place. I was given a car not full ! "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

LONDON, GB - Reviewed by ANTHONY - 13 October 2021

" very easy to use. "

" Great service. Nice and easy. No fuss car hire. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by JOHN - 06 October 2021

" A very positive experience. Helpful staff, clean, new cars and rapid return of deposit. Overall excellent. "

" The 2 female reception staff were extremely welcoming, helpful and efficient. They provided a very fast service and provided all the necessary information in a clear to understand way. No high pressure selling, just good old fashioned outstanding customer service. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by DEREK - 04 October 2021

" 1st class "

" Extremely pleased with the service. The car was brand new and the process of collection and delivery was slick and professional. I will definitely be using Auto-Europe again in the near future and would definitely recommend others to do also. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by DAVID - 03 October 2021

" All good "

" It would have been great if they sent a close out receipt as I did a night drop but aside from that, all was great "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

EDINBURGH, GB - Reviewed by DEAN - 23 September 2021

" Easy and clear to book online. No problems at all. "

" Efficient and friendly service. There was a massive queue of traffic due to roadworks which would have added an extra 30 to 40 minutes to our drop off time just to get to the nearest fuel station. James at the drop off point was very helpful and understanding and agreed to just charge us the pump price for the fuel that needed topping up on the car. I would certainly use Budget again as the service was faultless "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by MASSIMO - 20 September 2021

" I want my purse back "

" I forgot a beauty purse on the side of the passenger door and they could not find it since the car was rent soon after. I cannot believe they didn't check the car afterwards. So annoyed "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

INVERNESS, GB - Reviewed by BETHANY - 20 September 2021

" Easy to book, quick collection and drop off. Deposit returned very quickly. "

" Quick, Easy, no problems whatsoever. Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LIVERPOOL, GB - Reviewed by DAVID - 20 September 2021

" Very straightforward and hassle-free "

" Unlike most of my car hire experiences abroad, this was an extremely easy, hassle-free experience from start to finish!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by SAI LIM FREEMAN - 17 September 2021

" Easily get the car (within 20 minutes). Easily drop off after working hour "

" Staff in Euston centre was efficient. No pushing for additional insurance when he knew I have full protection from Auto Europe. One drawback was that there was no car manual inside the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BRISTOL, GB - Reviewed by IAN - 10 September 2021

" Smooth and easy to book/collect/return "

" Perfect service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INVERNESS, GB - Reviewed by ANTHONY - 09 September 2021

" See above "

" I had to cancel my rental at short notice because my brother in law was in danger of death. He died on Tuesday. Budget and yourselves were unsympathetic and forced me to make a travel insurance claim. I'm surprised that you are so insensitive that you send me a questionnaire to complete. Shame on you and shame on Budget. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

LONDON, GB - Reviewed by CEDRIC - 06 September 2021

" You should be ashamed of your business practices - I made a booking almost a year ago, forgot about it. You emailed me to remind me about it 47 hours before the booking, when your terms and conditions say that a reservation can only be cancelled 48 hours in advance. Budget has more flexible cancellation conditions than you do, but you refused to honour their policies. I hope I will never have to book with you again. "

" Did not use the rental "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by CLIFF - 05 September 2021

" Very good although more expensive this time "

" Fine "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by JOSEPHINE - 11 August 2021

" Overall my experience was fantastic "

" Quick and easy I always get a good upto date car. It's cheap and reliable I won't use anyone else. Budget is amazing "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by MADELEINE - 09 August 2021

" I am still waiting for my money to be returned (minus £200 for your fee!!)for over a month now, despite being told 5 to 10 days to return. I send emails which are replied to but no money still. I'm giving it another few days then contacting my credit card provider directly and leaving reviews about the 'service' everywhere I can. "

" Did not hire car as I contracted Covid and found not pick up. I cancelled car direct with them after I was told by your staff I couldn't cancel. They sent back ALL money to yourself. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by FABIO - 03 August 2021

" Cheated and the end by Rental Car "Budget". "

" Could have been better. The car was different from the model offered in the ad. I returned the car on the day and time set and handed over the keys. 5 hours later a member of the team called me to find out where I had left the car because he couldn't find it and the big surprise is: I was charged another £279,37 for damages. I have paid for insurance I can claim this money back, but the problem is I return the car in perfect condition with no Damages. I did open a dispute. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

LONDON, GB - Reviewed by JAMES - 02 August 2021

" Very expensive compared to using budget directly. Don't think I'll be using you again. "

" All good "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by NIGEL - 27 July 2021

" Autoeurope tends to be my default choice. I'll usually shop around to check others for price, but Autoeurope almost always comes up trumps. "

" Drop off seemed a bit haphazard: didn't check the car. Was told I'd get the final email, but never received anything. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 10

LONDON, GB - Reviewed by DOREEN - 19 July 2021

" Excellent service. The staff made the positive difference. For improvement: zero access fee was not included in my booking so I had to purchase that from Budget. Would have been helpful to know upfront how much that would cost in addition to rental. "

" Very impressed with the professionalism and friendliness of counter and car servicing staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

EXETER, GB - Reviewed by CHRIS - 15 July 2021

" Overall we were both pleased with the service provided. "

" Car chosen not available, was offered other make but was not over convinced with that car. Would like to have been advised by email in advance a couple of days before what cars were available, so I would have been able to choose an alternative vehicle. Was also pleased on the day it was not raining as there was quite a walk to the car park and across a road with cases. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 10

INVERNESS, GB - Reviewed by JEANETTE - 14 July 2021

" Booked in advance and charges were fair for vehicle upgrade received. "

" Efficient counter staff but no-one available for demonstration of car functionality and a tyre sensor warning light came on at start up and throughout the week's hire. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LIVERPOOL, GB - Reviewed by JUNE - 11 July 2021

" The car was old not very clean and not a very nice drive. The clutch appears to be plastic "

" The office was unmanned when we arrived so we were unsure what to do. About 10 mins passed before staff turned up, they were very helpful when they did "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 2

LONDON, GB - Reviewed by MALCOLM - 10 July 2021

" Mone "

" Just good service and no nonsense that sometimes happens with other car rental companies that auto Europe partner with. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by DAVID - 06 July 2021

" Excellent "

" Faultless "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by IAN - 30 June 2021

" was attracted by the price- no complaints. "

" No problems at all, received brand new car- i did notice there was no spare wheel, i mentioned it when i returned the car and was told that since had roadside assistance thee was no need for a spare. I'm still awaiting email confirmation that the car was returned with no damage "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOUTHAMPTON, GB - Reviewed by GRAHAM - 29 June 2021

" Auto Europe wanted to help but didn't really challenge budget enough "

" Dirty car unable to check for damage, this happend previously and to me and got charge £104 for slight damage to wheel hub. I had to get a cloth to clean the car it took me 45 minutes to ensure I wasn't going to be done again and I found damage too, BE VERY CAREFUL choose another provider and budget are part of Avis too "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

INVERNESS, GB - Reviewed by CARLY - 25 June 2021

" Fast quick and organised "

" Right outside airport doors efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOUTHAMPTON, GB - Reviewed by GRAHAM - 23 June 2021

" Autoeurope are very helpful and it's good to have their support, it's such a shame you have poor companies like budget/Avis "

" Terrible car hire budget and part of Avis too. The drop off after be bet careful. I was charged over £100 for few scratches on plastic wheel hub. I dropped car off night before but they reckon I scratched it. No evidence, so be very very careful I'm disputing it. Plus it took them 3 days to deal with it, and I only noticed as they took it from my deposit they never told me at all. Suspicious why it took 3 days though. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 4

LONDON, GB - Reviewed by MARTIN - 22 June 2021

" Excellent rental "

" Excellent rental "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by GIUSEPPE - 16 June 2021

" Good "

" Good "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOUTHAMPTON, GB - Reviewed by GRAHAM - 12 June 2021

" Fair company to hire from "

" Fairly easy to hire and staff friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by RASHTA - 09 June 2021

" I secured an online vehicle,...took the correct documents, I had a variety of vehicles available in the category of my choice on that day. Then i was good to go "

" Simple, efficient and straight forward no fussing no hassle,.. polite friendly helpful staff,..would recommend . 10/10 overall service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOUTHAMPTON, GB - Reviewed by KEITH - 04 June 2021

" Excellent rental "

" Excellent rental "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by WARWICK - 03 June 2021

" Terrible experience! not only was there no one at reception at 7:30am when we booked the car. They then refused to give us the car due to a mix up in the address used. We gave them a UK address when ti should have been AUS. So they wanted to a see a UK drivers licence when we only had AUS drivers license. They then left the building and left us stranded with no car. Tried to call auto europe for help and ofcourse their phone line was not open. Luckily someone at europcar hired us a car but we were hundreds of pounds out of pocket. Auto europe refused to refund us. We will never hire from Auto Europe or Budget again. "

" Terrible experience! not only was there no one at reception at 7:30am when we booked the car. They then refused to give us the car due to a mix up in the address used. We gave them a UK address when ti should have been AUS. So they wanted to a see a UK drivers licence when we only had AUS drivers license. They then left the building and left us stranded with no car. Tried to call auto europe for help and ofcourse their phone line was not open. Luckily someone at europcar hired us a car but we were hundreds of pounds out of pocket. Auto europe refused to refund us. We will never hire from Auto Europe or Budget again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SOUTHAMPTON, GB - Reviewed by GRAHAM - 01 June 2021

" Good overall experience with staff and car "

" Nice to have drop off out of hours "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOUTHAMPTON, GB - Reviewed by CHARLES - 29 May 2021

" Auto Europe said my booking was for a SUV but Budget said the class booked did not confirm an SUV. They upgraded me to a SUV without extra charge "

" Was generally good "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 8

SOUTHAMPTON, GB - Reviewed by GRAHAM - 25 May 2021

" Easy booking process "

" Deposit took few days to refund but that maybe because of weekend "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by ADRIAN - 09 May 2021

" smooth experience from start to finish "

" very pleasant lady on the desk who explained everything perfectly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by PREBEN - 20 April 2021

" Easy booking (as always) "

" All in all just perfect. Shuttle pick up at airport was speedy, and the same after return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LONDON, GB - Reviewed by GERMA - 19 April 2021

" . "

" My rental was for 4:00pm. My AutoEurope Voucher indicated closing time of Budget location 7:00pm. I arived thee by 4:10pm, and teh location was already closed. I did contact Budget, who told me to contact AutoEurope. I did contact AutoEurope, and no other car could be offered to me. Therefore, I was promised a refund of the reservation. I have not heard about it since then "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 5

LONDON, GB - Reviewed by TENDAI - 05 March 2021

" Very incompetent don't use third party companies like auto Europe as they don't even know what the car hire companies they use need in order to hire from them "

" Auto Europe staff are incompetent! I was approved to hire a car only to get to Budget for them to tell me they do an extra check that was not mentioned anywhere in the paperwork . Asked for a refund and was told that I'd cancelled the booking which I hadn't!! Don't use this company stick to trusted car hire companies. These third party hire companies are useless! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LONDON, GB - Reviewed by ALISON - 04 March 2021

" Very disappointed w AutoEurope - where the airlines are currently very flexible in Covid times AutoEurope was not at all and even though i called just within 5 mins of the 48 hrs "deadline" before car pick up time, the operator would not budge an inch to let me change the booking to the next day and extend the booking for 2 days. In the past AE has been much more accommodating even at the last minute. I wasn't impressed. I was rushing back to visit my mum who was ill and passed away the next day. I just didn't welcome the extra stress caused by being told i would have to cancel the booking, lose the money, and rebook. I then emailed Budget directly and they changed the booking without any issues. "

" Extremely flexible as i had to change my booking twice. Budget were great!!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by MALCOLM - 02 March 2021

" All very good. Counter staff and bus drivers greT "

" Budget were great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by RISHABH - 11 February 2021

" HORRIBLE CUSTOMER SERVICE BY AUTOEUROPE. NEVER USING IT AGAIN "

" I DID NOT GET A CAR AND DID NOT EVEN RECEIVE A REFUND "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LONDON, GB - Reviewed by NICHOLAS - 01 February 2021

" Excellent service - very convenient - very helpful staff "

" Excellent service in a safe environment "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by RACHAEL - 06 January 2021

" Needs bigger sign at both the desk and cabin of number to call "

" Nobody at desk or at the cabin in the car park at our booked pick up time. Finally found a note on the cabin and called a mobile number. After 10 minutes the agent arrived; total of 30 minutes after pick up time. When she did arrive she was very pleasant though. Key drop return "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by MOSTAFA - 22 December 2020

" Your a thieving company and thieving in broad daylight. Took my money without giving me a vehicle and didn't even sight any legitimate terms and conditions for why they refused me the hire I had already paid for!! The person I spoke with at the desk was rude, impatient and had no idea about customer service. Such a rubbish experience there. Not willing to listen to the customer. Absolutely disgusting 'company.' I will make sure to warn people before they borrow from you and have their money stolen. "

" Your a thieving company and thieving in broad daylight. Took my money without giving me a vehicle and didn't even sight any legitimate terms and conditions for why they refused me the hire I had already paid for!! The person I spoke with at the desk was rude, impatient and had no idea about customer service. Such a rubbish experience there. Not willing to listen to the customer. Absolutely disgusting 'company.' I will make sure to warn people before they borrow from you and have their money stolen. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 5

INVERNESS, GB - Reviewed by PHIL - 08 November 2020

" AutoEurope is a good deal finder. "

" The car accommodated our needs. It was low spec. You get what you pay for. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LONDON, GB - Reviewed by MICHAEL - 08 November 2020

" Very good overall "

" Very content overall. Only let themselves down as the front passenger seat upholstery and area around gear shift being filthy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

SOUTHAMPTON, GB - Reviewed by KEITH - 07 November 2020

" All good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by RAJESH - 05 November 2020