AUTO EUROPE CALGARY, CANADA Car Rental Reviews

CALGARY, CA - Reviewed by JOHN - 18 September 2025

" Id rather the pay more next time to avoid the poor service "

" The wait time for the vehicle was ridiculous, the queue with only one person on counter "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 2

CALGARY, CA - Reviewed by COLIN - 17 September 2025

" Selections with AE were not shared effectively with Avis "

" Voucher included LDW and add Driver. On collection these were added as extra options. We challenged this but desk staff was unable to print a corrected version but were assured no charge would be made for these. I have now been billed $85 for LDW. Two expensive calls to Avis US have been frustrating and fruitless "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 6

CALGARY, CA - Reviewed by BRANDON - 15 September 2025

" Amazing! "

" We were very impressed with the service and how easy it was to rent a car in one airport and drop off in another "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by MARK - 13 September 2025

" Terrible company "

" Counter staff added an extra days rental as we picked the car up 53 minutes early. I queried the charge and was told it was pre authorisation and it would be refunded. It was not refunded.i would happily have waited the 53 minutes to avoid the. Charge if the desk staff had been honest with me.. I paid for a Dodge charger or similar and got a Nissan which is not similar to a Dodge charger. Terrible company to deal with. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

CALGARY, CA - Reviewed by PETRA - 07 September 2025

" . "

" Excellent customer service in Calgary "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CALGARY, CA - Reviewed by ELIZABETH - 07 September 2025

" As stated earlier my experience was positive "

" The experience was very good easy pick up and drop off. The car did have 'maintenance due' sign displayed though on the dashboard so just a bit anxious that something might go wrong. Luckily nothing did. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by THOMAS - 01 September 2025

" Pretty stress free pick up and drop off "

" Very friendly and helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CALGARY, CA - Reviewed by KERRY - 30 August 2025

" Cheaper than going direct - easy website and simple instructions "

" The pick up was stressful with lots of additional add on's. Were told the vehicle was pristine - that was not the case. Within half an hour of driving the maintenance sign appeared on the dashboard and the cruise control stopped working. For the money paid I would expect a better quality "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CALGARY, CA - Reviewed by OLASOJI - 28 August 2025

" Not bad but could be better Customer service at collection point was very bad "

" Car had no Navigation Had to wait on the queue for over 45 mins then another 20 mins why the car was being prepared after a long flight shows they were not ready "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 7

CALGARY, CA - Reviewed by STEVEN - 27 August 2025

" Easy booking. Good prce "

" Car was great but collection time at Montreal Airport was excessive and makes me think twice about using again "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by JOHN F - 13 August 2025

" Worst customer experience for any company I have ever dealt with. I spoke to at least 4 different people and they were all unhelpful, downright ignorant and refused to take ownership or help in any way. Their unprofessionalism extended to terminating calls with excuse and even lying about clear facts such as your opening times. Never again! Expect a more detailed Trustpilot review. "

" Despite Auto Europe not helping modify or rebooking a late arrival, Avis staff were very helpful and accommodated despite the arrival being outside the contract time. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 9

CALGARY, CA - Reviewed by CHRISTOPHER - 10 August 2025

" Easy, cheap and great service. "

" A bit of a long queue at the airport - so had to wait some time; but good once we got the front of the queue. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by GREGORY - 06 August 2025

" No issues at all. Friendly pick up and drop off. "

" No issues at all. Friendly pick up and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by RICHARD - 24 July 2025

" No comment "

" No comment "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by ANDREW - 23 July 2025

" Easy to use web site and good price and choice of hire options - perhaps consider how to remove the need for a printed voucher less people carrying paper now. "

" Picked up in Calgary good service from trainee, car was picked up in rain so hard to check bodywork condition. Returned to Calgary airport, quick service - a bit under pressure - chip in windscreen noted but not on paper sheet - just visible in my own video of the car - if handing over in wet you cannot expect customers to visually check the car as you cannot see all issues with rain spots on it. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by PAUL - 22 July 2025

" It was very tiring and tedious after a 9 hour flight. They should have put on additional staff and improved their processes, since they knew they had a huge number of renters arriving. "

" The queue to get the car took 2+hours. Once you had checked in you had to wait 1/2 hour to get a car. There were only 4 staff checking in and managing incoming vehicle keys. AVIS had 10+ times more customers than the other rental companies. It was the start of the Calgary Stampede. They needed a) more staff and b) better processes. We heard that people bringing cars back had a very long wait to find a place to leave the vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by CLARE - 21 July 2025

" Charged a drop off fee by Avis although it said included in voucher from auto Europe. Avis said it's never included so I had to pay $78. Very unhappy "

" Car was ok "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by KAI HAU TERENCE - 16 July 2025

" I hope Auto Europe can relay the above comments to Avis and get their feedback accordingly. Otherwise, we will blacklist Auto Europe from now on. "

" We have been waiting in two different queues with two different people for around three hours before we could actually get the car. There were more than 60 people in these two queues when we arrived, but only three staff members were serving all of them. There were no long queues at any other car rental companies at the same location. Everyone there was so frustrated with Avis' inefficiency and poor arrangements. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 3

CALGARY, CA - Reviewed by EVELYN ANNE - 01 July 2025

" Efficient booking. No problems with transference of information to the rental company. "

" This experience was good. Last year we had an experience that was less than satisfactory in sorting out a problem with the vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by NEIL - 01 July 2025

" Auto Europe were easy to book through and offered a competitive price "

" We arrived to pick the car up 20 minutes early. It took nearly 2 hours for our car to arrive. There was no sense of urgency from staff, very little communication and our extra driver was not added to the policy. We missed our tour bus that we had booked due to the delay. Awful experience "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 6

CALGARY, CA - Reviewed by CHARLES - 01 July 2025

" Nil "

" First car had smoke coming from engine on second day of hire together with electrical burning smell. Left stranded for an hour and a half late at night in an area which we didn't know and took uber back to airport rental desk. Despite having an incident report and being advised by ERS that they would give us a replacement car the desk were unsympathetic and refused to give us one as we hadn't returned the original. Manager subsequently checked incident number and provided replacement. Secon car had a number of faults including a driver side rear door which would not open from the outside on an intermittent basis "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 3

CALGARY, CA - Reviewed by CATHERINE - 29 June 2025

" Excellent "

" Gentleman on the counter at Calgary airport was particularly friendly and helpful, very much appreciated after a long haul flight "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by ROB - 18 June 2025

" Great choice of cars too "

" Super efficient and easy at both pick up and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by BEN - 16 June 2025

" For our honeymoon, we booked 10 days in Vancouver and 6 days in Calgary. In Vancouver, we booked a budget vehicle that turned out to be a Toyota Camry Hybrid. In Calgary, we wanted to treat ourselves to something a bit special, so we paid double the price of our 10 day budget option for what we expected to be a muscle car. Only to be offered what we had just had, but for double the price. Unacceptable. "

" Avis told me the car they were giving us was a Toyotay Camry Hybrid, when we booked a Dodge Charger 'or similar'. A Camry is in no way similar to a Charger. One is a hybrid, family friendly sedan, the other is a muscle car. It is delusional and false advertising to put these cars in the same bracket, especially when it was advertised on your page as Dodge Charger. The Avis manager eventually offered us a Ford Bronco, which was OK but really disappointing not to get the muscle car experience we hoped for. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 8

CALGARY, CA - Reviewed by ANDREW - 14 June 2025

" No issues everything was straight forward, a bit of a wait when we got to pick the car up as was busy but nothing major "

" All fine. Only slight issue was they had no record of the request for the car seat, but it didn't cause any issues as they had them available "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by SIMON - 04 June 2025

" Always use Auto Europe. Free cancellation/rebook best for me "

" Tyre developed an issue. A big delay in response from Avis "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CALGARY, CA - Reviewed by JOHN - 28 May 2025

" Good price. Helped with Avis for agreement to use ferries in a very efficient manner "

" Staff were very efficient and provided good advice that saved money with fuel as drop off province fuel was around 40% more than pick up fuel, ensured it didn't cost an additional days rental as we collected earlier than planned, and provided helpful advice at pick up and drop off. Car interior had a few leftovers from previous hires (paperwork and water bottle) but was generally clean. Did not pay for sat nav but one was standard fit in intermediate SUV supplied "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CALGARY, CA - Reviewed by EAMON - 13 May 2025

" Hassle free and easy. "

" Car provided had a pre-existing chip on windscreen which slowly developed into a crack. Luckily, the windscreen held until I returned the car. There was no argument over responsibility as the chip had been noted in the original documentation I received. But probably the car should not have been issued until the screen had been replaced. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CALGARY, CA - Reviewed by ANDRZEJ - 29 April 2025

" Excellent speedy response and welcoming staff "

" Fantastic service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by MICHAEL - 18 April 2025

" None "

" Counter Staff, always tiring to sell you something you don't want, charged and extra $500 dollars for winter tyres "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 5

CALGARY, CA - Reviewed by CHRISTOPHER - 01 April 2025

" We have visited Canada a number of times to ski, hiring a car and travelling between ski areas. We have always looked for deals with Winter Tyres included rather than the minimum requirement in much of Canada of M&S level. Winter tyres are more than M&S. In all instances of hire to date the promised Winter Tyres booked have been supplied. In the UK, we purchased carhire for Canada with Auto Europe in July 2024 for a 35 day rental). Previous experience with Auto Europe has been good but sadly not this time. In July 2024 we opted for the product advertised by Auto Europe specifically as there was an offer banner claiming that Winter Tires were included. We checked that this was on the voucher when we booked. This level of tyres were important to us for safety reasons. . Our voucher clearly states 'Your rental includes: .........Winter Tire Fee for rentals commencing Dec.15th – Mar 15th.' {note different dates than the M&S minimum required for much of Canada until 30 April}. At Calgary airport we pointed out that we had paid for Winter Tyres as per our voucher and there was no denial of what the voucher said but instead it was said 'it's all Auto Europe fault' ....'we never provide Winter Tyres on a prepaid'. . . What has amazed us is that any complaint to either Auto Europe or Dollar for over half our trip got the response that we should complain once the rental was over. We didn't want to complain we wanted winter tyres on the car. We tried to reason with Auto Europe several times to no avail and we received many unhelpful messages from them.. We wasted an age trying to get action so we could get a car with Winter Tyres to allow us to do our planned trip. To us this seems absurd as we have a car for 35 days that is not of the safety level booked relevant to the local road conditions, yet no action was taken. We expected action. over half way through our trip Auto Europe suddenly sent a message saying it was their mistake. . We are still awaiting recompense that addresses the error sufficiently. This seems a case of unfair trading practices,. We are very surprised that there is no intention to address this during our 5 week rental leaving us with a vehicle that is not as contractually agreed. our rental has turned out with the failure to supply the very feature advertised that persuaded us to purchase the particular car rental product. "

" When we arrived at Calgary airport the Dollar service desk seemed to have missed out on the service element. There was an issue with winter tyres as below but there was no effort to sort this. It was Auto Europe error but we did not know this until more than half way through our rental. I would have expected Dollar to try and help sort out the problem. There was no getting further in discussion no matter how we tried and we then heard the service desk worker beside us tell another customer that they had no cars with Winter tyres available It does seem that the Calgary Airport Dollar office had very limited cars available. We were given a car that has chips in its windscreen and after only a few Miles showed an oil warning light – there was little oil so it seems it was not checked (and we suspect needed a service). We added oil but expected the cost to be reimbursed - it has not been even though requested. We did try to ring the Calgary airport office to report the oil light but to no avail so we bought the oil. We asked at Calgary airport what we should do if the chips in the windscreen turned to cracks and did not get the courtesy of a reply. As there was a long queue waiting we had no option but to proceed with the car we now have. It seems that the car given to us had not been prepared for a 35 day hire. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 4

CALGARY, CA - Reviewed by DAVID - 23 March 2025

" Very pleased "

" Excellent prompt service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by JAMES - 15 March 2025

" We were given an upgrade for free. "

" Unfortunately the car was not immediately ready because our flight arrived early. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by TOM - 13 March 2025

" The free tank of fuel, free snow tyres, free extra 2 drivers was not clearly communicated to the rental company. That lead to some very stressful and expensive conversations with AutoEurope to resolve. You really need to sort that out. "

" fine "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by GRAHAM - 10 March 2025

" Very good. Will definitely use auto europe again. "

" First car had a problem with frozen wipers but they replaced it immediately. Good service. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by GREG - 26 February 2025

" Auto Europe seem to always meet my expectations. I hate hire car companies as they seem to becoming more mercenary with damage (that is non-existent). I have never encountered this when booking via Auto Europe. Will always be my first choice "

" I was disappointed to be unable to book winter tyres on the booking. I even tried the direct website. This led to me upgrading to a 4x4 which was costly. Car was great though "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by SIMON - 12 February 2025

" We booked fully inclusive package this differed with the package we were presented with and had to purchase extra security for peace of mind "

" Avis employees were excellent and efficient. There seems to be a discrepancy between what we booked with Auto Europe and Avis package not as exclusive as we were led to have believe we had booked "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by STEVE - 21 January 2025

" As above "

" I had specifically rented a vehicle that according to your details included winter tyres but at the Hertz desk I was very rudely and aggressively treated and told that the only option was to pat extra for winter tyres. I have complained to Hertz directly but received an unsatisfactory response. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CALGARY, CA - Reviewed by SEVERINE - 27 October 2024

" Good communication throughout. Easy process - no problem. "

" Easy pick up and return. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CALGARY, CA - Reviewed by WESLEY - 20 October 2024

" The car was great and very good for the Canadian environment "

" We're told the extra insurance was 32 dollars. What we were not told is that it was 32 dollars per day. "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by GRAHAM - 10 October 2024

" Affordable, easy and efficient "

" The booking was easy to make and the collection arrangements were clear. The Avis staff wanted to upgrade us but then charge extra for a SatNav when we had already booked and paid for a car with one installed. Once we got over that little hurdle, everything was fine. The extra costs were clearly explained. It was a great vehicle, easy to drive. I was sorry to give it back! "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by SANDY - 03 October 2024

" Car was dirty, the pull out for cups in rear seat was full of sticky substance and was unable to use "

" The full on upselling was disappointing. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 1

CALGARY, CA - Reviewed by JOHN - 02 October 2024

" Easy pick up/ drop off and completion of paperwork "

" Vehicle could have been cleaner inside "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CALGARY, CA - Reviewed by GRZEGORZ - 26 September 2024

" Simple , easy , good value for money "

" No issues at all, pretty straight forward, best price around "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by ANDREW - 25 September 2024

" AE Europe very efficient as usual, just let down by Hertz at Calgary Airport "

" Pick up of the vehicle from Calgary Airport was very poor, long queues and only one or two counter staff. We deliberately booked with a Big International car hire company expecting a swifter efficient process, but instead we got something similiar to "Goldstar" in Mallorca Airport ( I did it once but never again). Having said that there appeared to be no quibble nabout minor scratches and scuffs upon pick-up and no forensic inspection on drop off at Vancouver. Prices seemed very high at a cost of £1,570 for 14 days for a so-called Mini Van. The costs included a one way charge for Calgary to Vancouver, but in fact the car originated from Vancouver and I was really just returning it ! The vehicle itself was perfect for our needs as with the 3rd row of seats folded it provided good seating for 4 and took a LOT of luggage. we could not have managed with an ordinary large car. No problems with the car itself, which had done 76,000 kms on pick-up, and we drove it a further 3,000Kms in 2 weeks. No GPS, but I had downloaded maps on to my phone and used a mapping and GPS system which didnt rely on an internet and therefore data connection. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CALGARY, CA - Reviewed by RICHARD - 12 September 2024

" Because what I said above we reported this to staff they were not interested about what happened. "

" When we picked up the car after 5 mins the GPS we hired stopped working the charging ports in the car did not work also no USB worked to charge my phone. We tried going back to the airport but got lost. With 12 KM away from the airport we had no GPS and phone to get to our accommodation. We sat at the side of the road feeling useless a guy pulled up behind us and drew us a map to our accommodation. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 3

CALGARY, CA - Reviewed by JAMES - 10 September 2024

" Auto Europe were superb, was a little wary of AVIS as they didn't highlight any issues with the car. "

" Paperwork was already done on collection and stated no issues with the car. Car was in a dark area and very dusty. Once it rained the next day numerous scratches were revealed. Wasn't however a problem on return, but was a major concern. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CALGARY, CA - Reviewed by NICHOLAS - 01 September 2024

" The additional charges from Avis are frustrating and to date the way they have handled my dispute has not been satisfactory - this is not Auto Europe's fault though "

" I am currently in dispute with Avis about additional charges associated with this rental. They have charged a $200 one way fee (even though my voucher says this was included in the rate), an additional day charge of $192.62 despite the vehicle been dropped off at the agreed time, and another $75 optional fee which is unclear what it relates to as the LDW was included and I rejected all other insurances. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by KEITH - 26 August 2024

" As planned, no issues. "

" As advertised. No issues.. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by LINNEA - 20 August 2024

" Pick up and drop off were quick and easy. Nice, helpful staff and a great car. "

" A great service. Super efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by NEIL - 06 August 2024

" thats all "

" 2 hr check in at Calgary is simply too long when commencing your holiday. Very disorganided "

Value for Money: 9
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CALGARY, CA - Reviewed by CHRISTOPHER - 30 July 2024

" Auroeurope usually good value, efficient and easy to manage booking. Let down this time by Avis clearly promising more than they could deliver at Calgary airport on a Saturday afternoon "

" 2 hour delay to get car as they were being washed off site. Extremely busy so many waiting for cars. Car had 75000km on it. That Avis station could not cope with the number of reservations that day. Terrible "

Value for Money: 6
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 2

CALGARY, CA - Reviewed by ANDREW - 26 July 2024

" . "

" Car had not been cleaned well, with lots of dirty patches left on the outside. Persistent error messages kept appearing on screen and during first long drive the cruise control with an error saying "service required". Unfortunately Avis were no help on the phone or in their Banff office. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 1

CALGARY, CA - Reviewed by STEPHEN - 25 July 2024

" All good "

" 1 hour 15 min queue to pick up car,then another 15 min wait as car not available. Car had not been cleaned properly Tim Horton boxes and wrapping on the floor.Car not cleaned. Didn't complain as already very late and couldn't face the queue again. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 5

CALGARY, CA - Reviewed by JAYNE - 23 July 2024

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CALGARY, CA - Reviewed by JATINDER - 17 July 2024

" As additional driver was included and paid for at the time of booking but Avis made me pay $12 per day again unnecessarily, I expect this charge to be refunded. "

" Rental included one additional driver. However, counter person at pick up advised that it is not visible on her screen and made me pay additional $12 per day again for additional driver. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 9

CALGARY, CA - Reviewed by MARNIE - 11 July 2024

" We like Avis cars and service and use rental cars a lot owing to extensive travel. BUT, this is the second time we have rented a car from Avis at Calgary Airport when there has been absolute CHAOS. The queues were unreal and a couple hours long, we have never experienced such poor demand management anywhere in the world at car rental companies. They need to sort their service provision out to meet supply. The poor staff did their best and Patrick helped me get a car as quickly as possible as my mom was terminally ill, and did eventually pass, and I had a 3 hour journey to get to her from Calgary. If he hadn't have been so compassionate, I would not have got to my mom so quickly. It does mean that we are hesitant to use Avis with their unacceptably long delays, which are not ideal after long-haul flights. It wasn't even Stampede time when we rented the cars and experienced these shocking delays. "

" see below. Everything is great, it is just the car collection which has twice been shockingly chaotic at Calgary Airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by CHRISTINE - 07 July 2024

" Great price from Auto Europe but I believe that the customer is pressured into taking on the extra cover using scare tactics, for example 'for when you breakdown' when this should be included in the initial quote "

" Booked through Auto Europe - paid upfront, for what I thought was a good price. I knew to expect a one way fee of $400. I also chose extra cover for breakdown as we were travelling in low populated area and payment for a full tank of petrol. What I didn't expect was the cost to more than double what I had already paid upfront. On contacting Avis I was eventually (after around a dozen emails) given a breakdown of the 'extras' which included an airport fee of $120. My Auto Europe Voucher states that this is already included in the rental. What I fail to understand is why the rental company would not look after their cars by including breakdown recovery. Why would this not be included? On a plus note, the car drop off was made very easy by the signage provided by Avis on where to specifically leave the car in the parking garage at 757 Hornby St, Vancouver "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by STEPHEN - 05 July 2024

" Awesome! Will use again. Thank you Georges in Calgary "

" Fantastic service, very happy with the vehicle we received. Georges in Calgary was so helpful and explained everything so well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by ANDREW - 04 July 2024

" N/A "

" Apart from wait of over 1 hr to pick up car there was a huge queue, it was ok "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

CALGARY, CA - Reviewed by ROBIN - 25 June 2024

" All worked as you'd hope and price seemed good "

" Thrifty seems all very well organised. Car was brand new, pick up and drop off all very smooth and no fuss "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

CALGARY, CA - Reviewed by ALAN - 20 June 2024

" AutoEurope always provides great service and I have used them dozens of times. "

" On arrival at the desk, there was a queue of about 15 customers. The staff were overwhelmed. It took nearly an hour to get to the front of the queue. I booked a 'full size' car. I'm not familiar with the models there and when I got to the collection area, I realised I'd been allocated a very small SUV with a tiny boot. This was not what I booked or paid for. The Avis garage supervisor was very helpful and sympathetic and took me back to the desk (where staff were still overwhelmed). I was asked to return the paperwork and key and they would try to find me a model close to what I booked. I was told to wait (along with several other customers who were equally frustrated at the service). About 30 mins later, they came up with a Toyota RAV4 which I took. Altogether one of the poorest ever rental collection experiences I've had. "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CALGARY, CA - Reviewed by PAUL - 17 June 2024

" The car itself was very good and the drop off was seamless, very efficient "

" checking in was very slow large queue. Was disappointed to hear I had not paid up front for insurance, I thought I had. The staff then proceeded to put the money onto my credit card twice leading the bank to believe it was fraud blocking my credit car until I could contact them. Another additional expense ! "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by PATRICK - 13 June 2024

" Ease of booking, competitive price "

" Competitive price, easy pick up and drop off. Vehicle was in clean condition and nearly new "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by ALLAN - 25 May 2024

" Auto Europe never fails to deliver good value and efficient service "

" Very speedy and efficient pick-up from Calgary airport, friendly agents and welcome free upgrade. The vehicle itself was in decent condition, but obviously had been well used. Efficient drop-off and again, very friendly and helpful staff. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CALGARY, CA - Reviewed by PAMELA - 20 May 2024

" Couldn't fault any aspect of rental experience. Very pleased. "

" Friendly and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by PATRICK - 07 May 2024

" I always get a good service with Autoeurope. In this age I don't think paper copies of booking should be required anymore "

" slick pick up. Free to a toyota camry which we enjoyed driving drop off was efficent and on site "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by STEVEN - 08 March 2024

" All Good "

" Great Car, It was brand new with 10Km on the clock "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by JASON - 22 February 2024

" Trusted service provider using the reputable rental agents - value and reliable service "

" Trusted provider - easy process, good car and reasonable rates - great deal "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by RUPERT - 05 November 2023

" Disappointed in Avis service and feel that you (auto Europe) should be working closely on extras such as breakdown and baby seats to make sure prices are transparent and that you cannot be ripped off at the desk by being overcharged for items which you have been told are 1 price on the website and end up being a different price when you arrive. "

" Charged extra at the desk above what was described to us in advance. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

CALGARY, CA - Reviewed by TIMOTHY - 17 October 2023

" Not a good service with avis Did not get what we ordered even though they had the car in collection point and end up with a lesser car with no upgrade offered or even the car we orded staff just wanted everyone moved on as soon as possible "

" We did not get the car we orderd and got a lesser car we were not even offered an upgrade even though you had the car we ordered at the collection point. Staff just wanted us moved on as soon as possible "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

CALGARY, CA - Reviewed by JOHN - 10 October 2023

" Have had good experiences with AutoEurope until now. This is not what anyone would want after a long flight from London to Calgary with a three drive in front of them. "

" Very disappointing. Car booked for 13.00 but not available until 15.45 - a wait of nearly 3 hours! Staff did their best but the fault is clearly with management who were conspicuous by their absence. This delay means that I am due a day's hire refund which the staff said I should get. I have not received this as yet. I should be grateful if you would chase this up. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by DENIS - 08 October 2023

" Excellent communication and service thanks. "

" Initial vehicle offered and refused was dirty both inside and out, also had damage not noted on paperwork. Second vehicle offered was better but still poorly cleaned. After feed back submitted an apology was finally received along with a $250 refund. 2 hours of our holiday wasted at the time sorting it out. "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 1

CALGARY, CA - Reviewed by KEITH - 03 October 2023

" Auto Europe booking experience was straight forward, information both clear and concise. The additional insurance and addition driver a big benefit. Definitely use again . "

" Pick up Calgary was over an hours wait, insufficient staff to deal with the volume, no segregation of pre booked, pre registered clients from walk up clients, made the pre registering pointless. The drop off in Vancouver was smooth, efficient and the staff friendly and helpful. Vehicle - Toyota Rav4 was excellent. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by PHILIP - 26 September 2023

" Everything worked really well. No hitches. Easy pick-up and drop-off. No hidden extras either! "

" Competitive prices, good service, and great pick-up/drop-off locations "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CALGARY, CA - Reviewed by JONATHAN - 26 September 2023

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CALGARY, CA - Reviewed by PETER - 24 September 2023

" Good price "

" Got charged an extra day when returned on time. Invoice stated 18:00 but actually returned at 17:30. Learning - get a print out at desk before leaving. Complaint is with Avis not Auto Europe "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by PABLO - 13 September 2023

" It was my first booking with Auto Europe and definitely won't be the last. I used RentalCars all the time, as I didn't trust any other website. But now, AutoEruope will defintely an option to explore. Prices were much better and the additional benefits such as additional drives and some waivers were a plus! "

" Everything was perfect! The car was clean, good size, and looked like new. It was a very easy process for collection, although had to wait in a queue for some reasonable time. The staff was very friendly. A comment to make is that they kept mentioning the risk of someone breaking into the car or potential breakdowns in the area we were planning to go, but I think they just wanted to sell the additional insurance. We didn't buy any additional insurance and it was all fine, in fact, the areas in Canada were very safe. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by PUNAM - 02 September 2023

" I have never used Auto Europe, but I was pleasantly surprised. "

" It was excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by ADRIAN - 29 August 2023

" Your colleague was unable to help with a change to my booking "

" A member of staff was very rude - I have complained to AVIS "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

CALGARY, CA - Reviewed by ZOE - 22 August 2023

" Easy to manage the booking online and make changes when required. "

" It was a very long queue to collect the vehicle. When a representative was available I was not given the time to read the agreement statements and they clicked agree for me which has now incurred me extra charges for items which we did not have. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by STEPHEN - 12 August 2023

" Great service and price "

" The man at the Avis office was rushed and when we picked up the car it was really dirty. They said that the car received a chip in the windshield whilst we had it but it was there when we picked it up. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 5

CALGARY, CA - Reviewed by SIVAKUMARAN - 11 August 2023

" No issues. "

" Could have provided vehicles with built in sat nav for that price "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CALGARY, CA - Reviewed by DAVID - 09 August 2023

" ... "

" ... "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CALGARY, CA - Reviewed by RICHARD - 23 July 2023

" Auto Europe were fine and offered good rates. "

" Would never use Avis Canada again. We were charged an additional £700 after returning home which I have still to receive a full explanation for. I actually thought I had been charged twice for the rental before realizing it was for extras. Charged for GPS even though we didn't want it and ended up using our phone as the car GPS was hopeless. Charged for an additional hour when we picked the car up 20 minutes early (this wasn't pointed out at the time either - would have happily waited 20 minutes to avoid an $80 charge). Had to put air in the tyres after 2 days as they looked flat. On returning the car to the address on the voucher we were then told to take it to a car park around the corner which likely means we have been charged for a late return...but who knows !!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 4

CALGARY, CA - Reviewed by RAMESH - 23 July 2023

" Overall it was good "

" Car Very dirty not what i expected not given my first choice of car booked "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

CALGARY, CA - Reviewed by CLIVE - 13 July 2023

" We have just arrived home and discovered you have taken 624.78 Canadian dollars out of my bank account. I am not happy about paying for a Sat nav I didn't use and can you explain the amount you have taken from my bank. "

" When picking up the car at Calgary Airport we asked the assistant did it have a built in sat nav, we were told no, so we purchased one which we found was quite expensive for the 14 days we were hiring the car. But it did have a built in Sat nav which was a lot better than the one we hired. We used the hired Sat nav the first day then discovered it had a much more reliable one built in. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by IAN - 06 July 2023

" None "

" None "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by PHILIP - 04 July 2023

" Stress less collection and drop off, good choice of vehicles, great service "

" First class service from start to finish, very efficient staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by PHILIP - 01 July 2023

" I am a regular Auto Europe customer "

" Avis have charged me more than identified in the Auto Europe voucher, but so far have been unable to explain why. I have registered a formal compliant and await their response. The issue may go to dispute. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 7

CALGARY, CA - Reviewed by SCOTT - 30 June 2023

" Great "

" Very good, counter staff went above and beyond when they found out it was our honeymoon "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by AIDAN - 18 June 2023

" Great comparison site and way of getting great hire deals - will use again. "

" The gentleman who dealt with us upon arrival was not great at communicating nor bringing up our reservation details. The booking we made included a second driver free of charge if within the same household, he tried to charge over $200CAD. He also didn't explain anything clearly to us. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by SUSAN - 17 June 2023

" Auto Europe was easy and came at a great price! Avis let the side down. "

" It wasn't great. After a long 10 hour flight I had to stand in line for almost an hour at the Avis counter. The car I was given was not as clean (interior & exterior) as I would have expected although I did not fully appreciate how unclean it was until later. The previous renter had clearly smoked cigarettes in the vehicle so it stank! No attempt has been made to deodorize the car. The windshield wipers needed replacing badly. So it wasn't great! However, when I returned the car and told the agent about the above, I was given a $50 credit. I am grateful for this small gesture. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 3

CALGARY, CA - Reviewed by NANDKUMAR - 11 June 2023

" Good to do business with Auto Europe. I look forward for another booking. "

" Helpful staff at Calgary airport and everything was easy. Small query was that Auto Europe insured the car for theft, fire etc as well but Calgary staff told us that it is not covered and only CWD is included. This needs to be clarified between Auto Europe and Avis. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CALGARY, CA - Reviewed by LEILA - 04 June 2023

" Auto Europe was easy to book through and gave a range of options. It's a shame that Avis didn't mange to continue this "

" 1, Midsized car wasn't available despite booking months ago. Given the option of a small car, which wouldn't fit our luggage in, or a truck which cost much more in fuel. Had to go for the truck, as the other option was not viable, which we estimated cost an extra £125 in fuel costs. 2, Ordered a booster seat, which I was quoted 100cad for when I booked initially on Auto Europe and again when I pre-checked in on Avis website. On arrival they attempted to charge 216cad. When I mentioned this, the manager insisted that I would not have been quoted 100cad. I have rechecked on Avis website and it is 100cad. It's frustrating that they would attempt to gain extra money in this way. It is also very frustrating that I had to ask the manager to stop shouting when he was telling me that I was incorrect about the price, 3, I decided to use the 'return with empty fuel' option. On the rental agreement sheet I was quoted 107.10cad for fuel, On returning the vehicle I have been charged 167.10cad instead. As the office was so busy, I was unable to sort this out before we had to catch our flight. Fortunately, following the booster seat problem, I had suspicions that this might happen and have kept all the receipts, so I can get my credit card company to get the money back if Avis don't sort it out. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CALGARY, CA - Reviewed by CRAIG - 01 June 2023

" Overall really good (SAT NAV ) is essential and without it I got lost a few times. "

" Slightly put out by not having a SAT NAV which is very difficult for route finding in Canada. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by JONATHAN - 18 May 2023

" Car spotless, easy to find, staff friendly and very helpful "

" Well signed, easy to find, courteous staff all round great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by JUDITH - 29 April 2023

" I was hopeful that by using auto Europe my pick up in Calgary would be quick and efficient! I had my Auto Europe voucher ready but the car I had booked and paid for was not available!! After considerable time finding a suitable car I thought I'd been given the smallest vehicle available at same cost. I added some insurance! I paid £560 to Auto Europe when I booked on line! Avis have since charged an additional £612.... not agreed to!!! My £560 rental became £1112... how can this be?? "

" I rented a small compact Chevrolet Spark 2 door for 14 day visit to Calgary Canada! I paid £560.24 to autoeurope upfront! I felt it was a good deal! Sadly on arrival this car was not available! The Avis agent offered me a bigger car at same cost. I took some additional insurance as I was uncomfortable in a larger car!! On return I find I have been charged an additional £612... taken from my credit card!! Is this an upgrade which I did NOT request?? So my £560 rental has become a £1162 rental!! I am VERY disappointed and would like a refund!!! NOT good service! After a 24 hour journey customers deserve better!!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 9

CALGARY, CA - Reviewed by GLENN - 25 April 2023

" All good. "

" I got insurance cover through Auto Europe -- this wasn't reflected in the contract with Avis... that's very confusing as is everything about rental car insurance. Also, vehicle was quite dirty on the inside. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 6

CALGARY, CA - Reviewed by JONATHAN - 13 April 2023

" Avis were good but we very nearly did not get the car as they needed to speak to you and no one could contact you due to out of hours, was very nearly a disaster! "

" Avis were very good and helped solve the issue although I had to take out accident damage that I actually already had! "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by ANDREW - 01 March 2023

" Very economical rental, all inclusive and covered everything we needed - and a simple website to make the booking. I'll definitely use again and recommend. "

" There was quite the wait at the collection counter - probably around 30 minutes - but this was caused by difficult customers. When served the staff were efficient and friendly and had all the details to hand. The vehicle was amazing, brand new with only 11km on the odometer. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by MARK - 12 January 2023

" Booking was easy, but I don't think that people recommend car hire companies to others. However I do recommend that we do our search on Travelsupermartket.com as it usually provides a good rate for car hire. "

" The car itself was fine, but it had economy Nexen tires fitted and although they were marked "mud and snow" they had very little grip. This was the only thing about our rental that was dissapointing, but we did expect a large company like Avis to use good quality tyres that should grip. I'm also still amazed that you don't provide winter tyres as standard in Canada as it is generally snowy in the winter. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

CALGARY, CA - Reviewed by ANDREW - 05 November 2022

" Having read some worrying feedback about Avis at Calgary Airport, I found the service on a par with other companies and was more than acceptable. No delays, simple car pick up and return and the condition of the car was acceptable. "

" Having read some worrying feedback about Avis at Calgary Airport, I found the service on a par with other companies and was more than acceptable. No delays, simple car pick up and return and the condition of the car was acceptable. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by STEVEN - 02 November 2022

" Great experience with Avis, thank you "

" Great friendly service. Arranged a great upgrade for us for a very decent price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by STEPHEN - 23 October 2022

" The whole process worked efficiently and seemed good value compared to the alternatives. I've used both Auto Europe and Avis over the years but and never had a problem with either. "

" Car was advertised as Jeep Grand Cherokee or equivalent......not sure that the Hyundai Sante Fe provided was strictly equivalent, but it was a nice car despite having 82000km on the clock. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CALGARY, CA - Reviewed by DEAN - 13 October 2022

" The experience of hiring a car easy excellent unfortunately Avis on the condition of the car windscreen and sat navigation very poor at no stage did somebody come and show me the car also Stone chips on the windscreen should've been marked down on the paperwork when it was handed to me it wasn't I marked the paperwork and the gentleman when receiving the paperwork when I got back just tore the paperwork off and walked away very poor "

" When picking up the car I asked if there was an in car navigation system. And was told no, so I hide a sat navigation. And then find out once I get to my destination that the car has internal satnav so didn't need to hire the satnav. And the condition of the windscreen was very poor had stone chips all over the windscreen I had to put marks on the paperwork to show where stone chips were. A car should be sent out in that condition with stone chips on the windscreen very poor "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 4

CALGARY, CA - Reviewed by MICHAEL - 05 October 2022

" My interaction with AutoEurope has been fine "

" All the applicable charges were not explained by the Avis agent when I collected the car. I am still in the process of getting Avis Customer Services to explain why I have been charged C$89.25. The interaction with Avis Customer Service is not build confidence in the service they offer. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 8

CALGARY, CA - Reviewed by PAUL - 02 October 2022

" See above "

" Please can you give me the contact detail for avis management, as I wish to make a complaint. The desk staff were painfully slow, uninterested and useless and my car was dirty inside. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 1

CALGARY, CA - Reviewed by KEVIN - 29 September 2022

" See above "

" We waited 3 hours to pick the car up in Calgary. "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 4

CALGARY, CA - Reviewed by DERMOT - 29 September 2022

" very pleasant all round "

" Staff at pickup were very helpful, no delay, and car was excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by MARK - 26 September 2022

" Very easy and very competitive "

" Would have been a score of 10 but there was a 30 minute wait because the car wasn't ready. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by COLIN - 22 September 2022

" Smooth transaction "

" Good apart from very slow pick up queue. Delayed flight caused lack of staff at rental pick up. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by FIONA - 20 September 2022

" In addition, the vehicle started flashing the 'requires service' notification a few miles down the road. The battery in the key fob went flat on us out on the road- this model doesn't have a hidden manual key. We had little confidence in the vehicle We were also confused by last minute email updates from auto Europe, which advised that we MAY need a dvla code and IDP. We obtained both, unnecessarily it appears. "

" We filled in all of the forms online as required for a quick pick up, but nevertheless stood in line for an hour waiting for the staff, clearly miserable in their jobs, to go through all of the details again and then scratch around trying to find a vehicle. It was a painful process with customers abd staff apparently equally fed up. There was no 'quick pick up' as promised. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

CALGARY, CA - Reviewed by PAUL - 18 September 2022

" Other than trying to find a gas station near Calgary Airport no problems at all "

" Very easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by CHRISTOPHER - 16 September 2022

" Picking up and dropping the car vack all very straightforward "

" Very helpful counter staff "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by GARIN - 12 September 2022

" We initially booked for a Dodge Charger (or similar) with Avis, and we received a confirmation of the booking over a week before, and then 48 hours before the pick up we received a phone call/mail from AEUK saying that Avis had cancelled our reservation. We had no other choice than to accept a booking with Thrifty for a Toyota Camry. AEUK claimed that the category was the same but a Dodge Charger at Thrifty is in a superior category so I consider being downgraded for the same cost. We had made that reservation with Avis because we knew that had Chargers since we rented one in May at the exact same agency. I was told to discuss this with the customer service of AutoEurope and not the reservation people, I'm still looking for their contact... "

" Experience with Thirfty is OK, not their fault if our initial booking was cancelled and then got downgraded for the same price. The car was dirty, which hid some scratches but no one bothered us about it. The car was not a nice one (Toyota Camry) compared to what we had booked with Avis (Dodge Charger), but Avis decided to cancelled a confirmed reservation 48h before the pick-up. Very disappointed with Avis and AutoEurope on this one. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 7

CALGARY, CA - Reviewed by DAVID - 12 September 2022

" Brilliant in explaining breakdown of cover Focused customer service "

" Excellent efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by GEMMA - 06 September 2022

" It was really easy to use the online booking system, all add ons and insurance etc was very clear and made the process of selecting exactly what I needed very simple. "

" My flight was delayed by 5hrs but my booking was still honoured and the counter staff were very friendly, even at 1am. The check in/collection process was quick and easy and the member of staff that assisted me was friendly. The car was very clean and lovely to drive. Drop off/return was super simple and very quick. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by HARDEEP - 02 September 2022

" Couldn't correlate with Avis extras with Auto Europe options.. "

" Pre booked for expedited collection, however there wasn't any express checkout service as per web site, had to queue excessively to confirm and add add additional breakdown costs.. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

CALGARY, CA - Reviewed by THOMAS - 29 August 2022

" Good price from AutoEurope, shame about the company we had to collect the car from. "

" Booked a Dodge Charger, got a VW Jetta, I know companies say 'or similar' but that is not similar in any shape or form. Car was covered in scratches, some as deep as the body work and the windscreen was chipped. When mentioned to counter staff and that I had paid over $1,000 for the rental, the staff said "people have paid $2,000 and they're not complaining". I wouldn't use Avis again even if they paid me "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CALGARY, CA - Reviewed by JAMES - 26 August 2022

" Auto Europe was good - the problem was Avis "

" Rude staff who were not prepared despite all the pre checkin details being done Also I think I was given a lower grade car than ordered "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CALGARY, CA - Reviewed by ROGER - 24 August 2022

" other than delays at pick up a good overall experience - most unusual additional cost of 33cents on final bill from avis where no additional costs were involved "

" overall Hyundai was a good car had good bootspace and drove well quite economical Had unrelaible car play that often lost connectivity when linked to off line maps "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CALGARY, CA - Reviewed by DANIEL - 16 August 2022

" Auto Europe were by far the best value of anywhere we looked. The vehicle we received was excellent, and flexibility from Auto Europe was also great for when we changed our plans. "

" Avis counter was great. Very quick, with little paperwork as I'd filled in the online form ahead of arrival. Drop off was the same, park up, show the mileage and leave. Great service all round from start to finish. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by EMILY - 08 August 2022

" Easy, good website. Good prices and great car at the end of it! "

" Car was great and staff very helpful. However we paid CAD100 for GPS which had a part missing so could not use, and had a car with GPS in the system anyway. Upon drop off we were told the vehicle was fine and we were free to go, then had a receipt a few days later charging CAD233 with no explanation. We definitely didn't damage the vehicle while we had it!! Contacted via email and received no reply "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by MICHAEL - 07 August 2022

" Booking very smooth, offered a great price. "

" Service was great. Car was as expected. Drop off was very speedy. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by IRENE - 01 August 2022

" Better pricing with Auto Europe but Avis car provided was old and air conditioning was not barely working, certainly not effective "

" Car had ineffective air conditioning and could not cool car in heat - resulted in several miserable days of travel feeling sick from heat "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 2
Condition of the Vehicle: 2

CALGARY, CA - Reviewed by KAY - 01 August 2022

" Overall good experience "

" Had to go back to drop off as after being told no charges against booking was the emailed with invoice for $130, certainly didnt need that before flight home Was closed out after having to que for 30 minutes "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by DUNCAN - 28 July 2022

" The car supplied was not up to expectations as it was a budget car which was small and underpowered. "

" The car booked was a Dodge Charger or similar. I car we got was a Nissan Versa which in no circumstances could be considered similar to a Dodge Charger. It was a small very underpowered car which felt unsafe to drive. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 1

CALGARY, CA - Reviewed by COLIN - 26 July 2022

" I have used Auto Europe for many years but was disappointed that exact coverage was not clear. "

" Hard sell at counter re key protection and extra insurance which we took approx CAD $ 120 which we took. Unsure it was necessary. We are also told third party insurance cover was insufficient. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 9

CALGARY, CA - Reviewed by ANDREW - 19 July 2022

" Excellent. No problems d "

" Excellent. Everything went smoothly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by ALAN - 09 July 2022

" Apart from collection delays, it was ok. AutoEurope provided a competitive rate. "

" Despite completing pre check in ahead of collection at the request of Avis with the promise of quick collection, we still had to stand in line for about 20 mins after being turned away from priority collection. Car was not available right away, and had to wait about 30 mins for one to appear. Car was higher in mileage than usual. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CALGARY, CA - Reviewed by RICHARD - 04 July 2022

" Chap at the pick up counter (I think he was called David) - very helpful! "

" A little more effort would have made the whole experience a lot better. Car was clean inside but outside had just been pressure washed with water leaving dead flies and bugs on the paintwork making checking for damage difficult. Boot shuts were lagged in dust and this is one of your first impressions as most people will have luggage. No screenwash, just water. Front brake discs were warped giving an unpleasant experience especially when braking downhill. I did inform the chap I returned the vehicle to but did not get the impression that anything was likely to be done about it. The cleanliness is not a massive issue as we hired a car to get us from A to B and that's what it did but you want feedback, you appear to want good feedback but you'll need to make a little more effort. Picking up a grubby car isn't a great feeling. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 5

CALGARY, CA - Reviewed by RICHARD - 24 June 2022

" Drop off at Calgary airport was very easy. The lady receiving the vehicle was extremely helpful finding our Park pass in the car and providing a baggage trolly. "

" On pick up the counter staff assured me the vehicle scratch free but the reality was it had many stone chips and rear bumper scratches. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CALGARY, CA - Reviewed by JANE - 19 June 2022

" X "

" X "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CALGARY, CA - Reviewed by FRAZER - 17 June 2022

" Excellent service and price "

" Excellent service Speedy check in Free upgrade Superb vehicle Polite abs efficient agent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by GRAHAM - 14 June 2022

" Auto Europe was a very easy experience, good communication "

" Terrible service. 2 rentals in 1 week and both were bad experiences. The first was Toronto Airport, I paid for sat nav but did not get one. The guy at the desk was more interested in watching the cup final than serving me, this lead to a long delay in getting away. The second rental from Calgary was worse. 1 hour wait to even get to the desk to find there was no car available. I was asked to wait for one to come in. I had a dinner booking which should have been easily reached but I was late because of Avis leading to a charge. The vehicle I had booked was not given to me, I ended up getting a rubbish 4x4 which I didn't want, this was presented to me by an extremely rude service guy. I asked why I wasn't getting the car I requested when it was parked behind the 4x4....he rudely replied, this is your car. I will never use Avis again and will never recommend them. I would like to gey atleast a refund for the missing sat navigation. I have tried to contact Avis but they won't talk to me. This was a terrible time consuming experience that smiled the start to a holiday of a lifetime...thank you Avis "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

CALGARY, CA - Reviewed by MALCOLM - 11 June 2022

" Refer to previuos statement "

" I agreed to pay total charges of £760.32 when I collected the car which was duly dropped off on time , cleaned and full of fuel (more actually than I was left with.) I have since found out that Avis have debited my card by approximately 800 Canadian Dollars for some mysterious 'extra charges' when they told me it would be 400 Dollars which would then be returned into my account in the next few days. When we collected the car (Jet lagged after a 9 hour journey) we were dealt with by an Asian/Canadian lady with a difficult accent to understand, wearing a mask and talking behind a screen, who spoke very quickly and told us to sign and initial the form in 9 DIFFERENT PLACES !! She DID NOT tell us at any stage that we were agreeing to extra charges which would then amount to £250 !!!! or I would have politely told her NO THANKS. (My wife can verify this as she had to be summoned by me to help me try and decipher what she was saying.) I have since discovered that one of those 9 places we initialled (WHICH WAS ALREADY PRINTED OUT AS 'ACCEPTED' and consequently so very very easy to unwittingly agree to) refers to extra insurance cover that we did not request or require. Please restore my faith in Avis quickly by returning ALL the money taken from my card (not just the 400 CD) as this appears to me to be a well organised, probably not totally illigel, but nevertheless dispicable way of getting more money out of tired vulnerable customers by the Avis counter staff at Calgary airport "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by ROBERT - 08 June 2022

" Good pricing, confusing process when picking up from the actual desk (Avis) who seem to want to sell their version of upgrades already purchased at point of booking with auto Europe "

" Staff were unhelpful on the desk trying to charge extras that we had already purchased at time of booking. Paid for Dodge Charger upgrade, whilst the small print says or similar, the staff didn't even try and provide the car we upgraded to. When asked they made a phone call but said they didn't have any "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by TERENCE E - 02 June 2022

" Overall very satisfied with Autoeurope "

" Where AutoEurope didnot cover Windscreen or Tyre repairs, think this could be added by choice on booking. My major issue, although Avis gave me a free upgrade for the car. It took them approx 90mins to connect my phone to the car in order to access a GPS app. The car was requested upon booking to have GPS. The car given had a Satellite Radio and uses a app 'carplay as my phone being a iPhone. Not wanting to use roaming with charges. The GPS route had to be set using WiFi, so if no WiFi could be found - No Map.... I asked for a different car and told none was available. I asked for a Dashtop GPS (Garmin/TomTom) as conventional. They could supply such a gps/satnav but with a charge of $16/day despite showing them my request of a car with GPS.. I have made comments within various media platforms advising others to use their own GPS where it appears becoming popular for cars not to have standard gps but via Android/iPhone using your phone apps. As said above it took 3 people approx 90mins to sort the issue of connection. Thanks "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by WILLIAM - 28 May 2022

" Don't get the car or equipment you order and lose days holiday "

" I paid and ordered a particular car. There was none available so the one offered was not what I wanted. The GPS was faulty 4 times I had to return GPS units to air port. I bought my own at great expense and I lost a day of vacation that I will not get back. I will not use them again as they ruined my holiday and did not have the the car that I had paid and ordered for "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 2

CALGARY, CA - Reviewed by JACOB - 27 May 2022

" Avis did not accepted insurance which I prepaid through Auto Europe. I haven't received a refund for this through you. Very bad you offer a service which isn't accepted by Avis. Where is my refund? Avis also added breakdown cover payment without asking. I will not use both parties again. "

" . "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

CALGARY, CA - Reviewed by RAYMOND - 19 April 2022

" VERY GOOD EFFICIENT SERVICE BOOKING CAR HIRE THROUGH AUTO EUROPE. THANK YOU. "

" VERY EFFICIENT GOOD VALUE LOW HASSLE SERVICE. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by DARREN - 13 April 2022

" The flight was delayed - the car wasn't there - the AutoEurope offices were never contactable - I lost £300 and still had to hire a car in arrival - very unsatisfied "

" The flight was delayed - the car wasn't there - the AutoEurope offices were never contactable - I lost £300 and still had to hire a car in arrival - very unsatisfied "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CALGARY, CA - Reviewed by PAUL - 12 April 2022

" Found the service of renting a car from Avis extremely satisfying and trouble free . "

" Very good customer service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by GEORGE - 09 April 2022

" Auto Europe are fine, just my experience at Avis was bad as they overcharged me. "

" They told me it would be cheaper to drop the car back with a empty gas tank but they ended up charging me more! They scammed me. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CALGARY, CA - Reviewed by THOMAS - 26 March 2022

" No further comments "

" The car was supposed to be a Toyota RAV-4 but we got a GMC Terrrain which was fine ( a bit basic) but drove well. BUT the Windscreen wipers were "shot" and didn't clean the windows properly. They should have been checked and changed before the car was given to us. I told the Avis agent at Vancouver drop off about this so i hope they have rectified this for the next hirer. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 5

CALGARY, CA - Reviewed by JASON - 28 February 2022

" Good cost & communications with a highly reputable company such as Avis - very pleased. "

" Superb experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by JOHN - 01 February 2022

" Auto Europe interface with Avis was seamless and offered great value. "

" providing SUV's without winter tyres as standard in locations with Calgary's weather is poor. Snow is likely at any time over the winter and winter tyres should be standard on all vehicles as they make an enormous difference to driving safety. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

CALGARY, CA - Reviewed by NEIL - 09 January 2022

" As above "

" When we purchased the car hire we upgraded to full cover and paid the extra premium. On collection from Avis we were advised that the additional cover was not valid with Avis and should anything happen that is not covered by the additional cover (windows, towing, breakdown etc) then we would have to pay Avis. We showed the Avis representative (on request by them) our confirmation of additional cover and were still advised that the cover is not with Avis and therefore not valid in the event of a claim. We had a 4 hour drive in tricky conditions and felt very worried that in the event of something going wrong we would not be covered. With this in mine we would like an explanation from AutoEurope on the additional cover and why it was nat valid with Avis ! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CALGARY, CA - Reviewed by CRAIG - 08 January 2022

" n/a "

" Calgary check in took too long; I checked in online prior to arrival, yet I went through multiple questions again at the desk. Whats the point of online checkin. Its a sales pitch to buy all the extras at the desk. I didnt want them when I booked, nor do I want to go through it all at the desk. Waste of time. There wasnt an agent at the garage desk to report issues as advised. Post rental, AVIS sent a blank PDF receipt after the rental was returned. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

CALGARY, CA - Reviewed by JAMES - 07 January 2022

" Very helpful "

" Winter Tyres should be standard on a vehicle that could be driven in a state where winter tyres are mandatory "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by THOMAS - 07 January 2022

" When I called to try to amend my booking, your operator smeared and told me that would be a terrible idea. He quoted me £800 to change a booking. I called Avis in Canada direct, and they just made the change, no questions asked, no stress, no hassle. All at the same day rate. "

" Great service. Super friendly. Very considerate. Very flexible. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by PATRICIA - 03 January 2022

" Good value "

" Quick and friendly service. Easy to pick up and drop off. Thanks for a pleasant experience "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CALGARY, CA - Reviewed by NICHOLAS - 01 November 2021

" We found this service very good. The efficiency of collecting the vehicle was much improved and quicker which is vital after long flights. We were grateful to be upgraded to a slightly larger vehicle. The efficiency of returning was also good. However the cost has increased from previous rentals. Thank you to your staff "

" We found this service very good. The efficiency of collecting the vehicle was much improved and quicker which is vital after long flights. We were grateful to be upgraded to a slightly larger vehicle. The efficiency of returning was also good. However the cost has increased from previous rentals. Thank you to your staff "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by IAN - 26 October 2021

" . "

" They didn't recognise the package I'd purchased including xs waiver etc. Said it would be through Auto europe not Avis if I had to claim in the event it was irrelevant as everything worked fine and I returned the car without incident but not sure what would have happened should I have had an accident or damage "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by CHRISTOPHER - 10 February 2020

" Booking process is not a problem. In this case it was the checking in agent and the Hertz experience. "

" I found the counter agent to be assist me with my issue. "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 8

CALGARY, CA - Reviewed by AUTREY - 02 September 2019

" Easy to use "

" Thelma was very helpful, the assistant at the YVR airport upon my arrival. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by TRACY - 29 July 2019

" Booked online from the UK - very smooth experience picking the car up at YYC. "

" Good value for money and no complaints at all about pick-up and drop-off at the airport. Nice car (Honda Civic) with excellent gas mileage! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CALGARY, CA - Reviewed by NOLAN - 25 July 2019

" Delays on pick up and return - good car "

" All ok - too much of a wait on picking up the car- staff ok- system/numbers of staff at busy times could be improved. On return our contract was not on the hand held computer so had to go to office and sort out from there which caused a delay. Overall good service "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by STEVE - 18 July 2019

" Absolutely disgusted that I paid that amount of money for that car. I will never use budget again and indeed will tell everyone I can think of to steer clear "

" Car was very small and certainly not an intermediate 5 seater that I thought I was paying for - confirmed by the young lady at the budget counter who said I needed bigger car for 5 seater. Car was not valeted - dirty outside and very very dirty inside - in a disgusting state really. If I had not been in such a hurry to get on the road I would have insisted upon a change. No-one from the Budget office in car park bothered to come out to greet us, explain the car etc, - same indeed for other travellers who were equally bemused/annoyed "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 1

CALGARY, CA - Reviewed by ROBERT - 16 July 2019

" I have used auto Europe a number of times in Europe and USA/Canada and have had no problems or issues, all very satisfactory. "

" Ok "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by ROBIN - 12 July 2019

" Price quoted should be final, with choice of insurance options "

" Didn't have vehicle of the type booked, yet had cofimed booking. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 8

CALGARY, CA - Reviewed by JOHN - 09 February 2019

" totally satisfied. i will be making another booking with thrifty through autoeurope in the next 2 weeks "

" everything was excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by CHRISTOPHER - 19 January 2019

" Autoeurope provided their standard service. "

" I normally rent with Alamo. This time I tried Hertz and it was the best experience. The agent checking the car out was not interested in assisting me. He didnt take the time to check if we needed anything extra and was generally very disengaged in the process. He mentioned that I was his first customer and how he had just woken up. I tried to change the car as it didnt work for our family. Hertz were not helpful in this process. In fact we had to leave with a car that didnt work for our needs. The car did not have a full tank of gas. When I mentioned this to the agent they said sorry, nothing we can do about that, please return it full. I will not be using Hertz again. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 7

CALGARY, CA - Reviewed by IAN - 26 October 2018

" . "

" . "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by BENJAMIN - 30 September 2018

" The price I had agreed to was not the price I had to pay the terms were not misleading but completely fraudulent. I had paid for a car rental for a trip to Canada, the terms and conditions for the rental stated that I was required to pay 10 dollars a day up to a maximum of 50 dollars on arrival for an additional driver. When I arrived, however, I was informed that this was not the case and the staff advised their cost was 12 dollars 99 cents a day for every day of the hire, to add to this they also charged for each day the car would be out of province which was stated no where when the purchase was made. I showed the desk staff the terms and conditions of the rental I had paid for however they refused to discuss this any further and would not provide the car until all additional costs were paid which amounted to 320 dollars. As a result of this, I had no other option other than to pay as no management were available to speak to and the desk staff were not willing to discuss this any further. being charged such a large amount of money over what was stated within the terms of conditions I had agreed to resulted in a trip of a lifetime being ruined as the extra money required for the car took away from other activities that had been budgeted for. The car which was selected for the rental was unavailable also and we were given something completely different which was much larger than what we had requested which my partner was not comfortable to drive therefore completely negating the payment for an additional driver. All in all the experience was awful and I feel completely ripped off, I would like to seek a refund for the service and compensation as not only was the service fraudulently portrayed this had a negative impact on a once in a lifetime trip. Please could someone contact me back regarding this as the service I was sold wasn't what I received and to be charged 320 dollars which wasn't agreed upon on arrival with no other option other than to pay it was completely unacceptable even after showing the terms and conditions to the desk staff which I had agreed to this was completely disregarded and refused. "

" The price I had agreed to was not the price I had to pay the terms were not misleading but completely fraudulent. I had paid for a car rental for a trip to Canada, the terms and conditions for the rental stated that I was required to pay 10 dollars a day up to a maximum of 50 dollars on arrival for an additional driver. When I arrived, however, I was informed that this was not the case and the staff advised their cost was 12 dollars 99 cents a day for every day of the hire, to add to this they also charged for each day the car would be out of province which was stated no where when the purchase was made. I showed the desk staff the terms and conditions of the rental I had paid for however they refused to discuss this any further and would not provide the car until all additional costs were paid which amounted to 320 dollars. As a result of this, I had no other option other than to pay as no management were available to speak to and the desk staff were not willing to discuss this any further. being charged such a large amount of money over what was stated within the terms of conditions I had agreed to resulted in a trip of a lifetime being ruined as the extra money required for the car took away from other activities that had been budgeted for. The car which was selected for the rental was unavailable also and we were given something completely different which was much larger than what we had requested which my partner was not comfortable to drive therefore completely negating the payment for an additional driver. All in all the experience was awful and I feel completely ripped off, I would like to seek a refund for the service and compensation as not only was the service fraudulently portrayed this had a negative impact on a once in a lifetime trip. Please could someone contact me back regarding this as the service I was sold wasn't what I received and to be charged 320 dollars which wasn't agreed upon on arrival with no other option other than to pay it was completely unacceptable even after showing the terms and conditions to the desk staff which I had agreed to this was completely disregarded and refused. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CALGARY, CA - Reviewed by ALAN - 24 September 2018

" We use Auto Europe regularly and have always been very satisfied with your service. I have recommended Auto Europe to many of my friends. "

" Overall the experience was fine, but they did not have the category of car that I had reserved (premium sedan). I was given a small SUV instead. We were tired after the flight and appeared to have no choice but accept it - we were told we could come back the next day to see if our choice was available then, but this was not convenient for us and we stuck with the SUV. Rather disappointing, but the SUV we were given was in good condition and did the job. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by JULIAN - 24 September 2018

" Once we were on our way the vehicle was fine. But the negative experience at the desk would discourage me from using Thrifty again. "

" Poor experience collecting the car. Specifically: 1. Tried to charge for second driver in spite of the voucher clearly saying a second driver was included (indeed this was why I chose them). 2. Seriously pushy attempt at upselling both vehicle and insurance. 3. Poor lighting made it very difficult to check the condition of the vehicle. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CALGARY, CA - Reviewed by JOHN - 01 July 2018

" Nice car "

" Staff at pick up slow and unhelpul "

Value for Money: 7
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by BARRY - 01 July 2015

" We were given a Hyundai car, however I was not happy with the road noise and took it back the following day as we were travelling some distance. As no cars of that class (intermediate) were available the lady offered us a full size car and kindly waved the additional fee for the week. It is this sort of customer care that ensures satisfied customers return for future rentals. Many thanks to Akwinder Dayal for her assistance. "