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CARNET TURKEY CUSTOMER REVIEWS
- 2.8
- 4
- 6.8
- 6.5
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
CARNET TURKEY Car Rental Reviews
Average Rating for Carnet :
Showing Results 1 to 4
Page 1 of 1
ISTANBUL, TR - Reviewed by MOHAMMAD - 09 September 2023
" I have not recieved my deposit "
" I have not recieved my deposit "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
IZMIR, TR - Reviewed by ZAC - 20 August 2023
" I'm disappointed in the partnerships autoerorope works with. And angered by the lack of support that they offered to resolve and refund me for what was an highway hold-up at a Turkish airport at 1am. "
" I was forced to pay additional amount at the airport collection to recieve the vehicle I had booked. Opon my return I filed a complaint. I have not gotten this resolved more than month later. Any professional business would act faster to honor the agreement made at the point of purchase. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ANTALYA, TR - Reviewed by ALEX - 15 August 2023
" Really not very good. Once we finally got the car everything was ok, however picking the car up was an abysmally poor experience. "
" Pick up was extremely frustrating and confusing. We were at Antalya airport looking for Carnet which didn't exist. Unbeknownst to us we were looking for Alocar, but also there is no Alocar kiosk at the airport so even if we had known they it was Alocar we wouldn't have found it. This was not stated anywhere on the paperwork. We phoned the number on the paper work and was told someone was on the way and would be there in 10 minutes. No one arrived, our phones then wouldn't connect to the number again. Our paper work said that the office closed at 22:00 and by this time it is 21:40. I ended up asking passers by if I could use their phone to phone the office. Finally found someone who could speak English and was kind enough to let me use their phone. Spoke to the office and once again they said they would be there in 10 minutes and to wait by Starbucks.. 30mins later still waiting by Starbucks no one arrived. Had to find someone else with a phone. Spoke to the Alocar office again. They said 10 minutes again. Finally someone arrived and took us to the Alocar office. Nearly 2 hours of waiting with 2 small hungry children, wondering if we are going to have to try and find accommodation in Antalya at 23:00. An extremely bad and stressful experience. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
ISTANBUL, TR - Reviewed by UCHECHIEME EMMANUEL - 04 August 2023
" Very Very Bad Experience Both pre and post customer services was really bad. The team at autoeurope lacks proactive approach. They needs to be trained internally in delivering high standards customer services in this high pace changing environment. "
" They didn't provide the required car but charge me for the same car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1