CARWIZ CROATIA Car Rental Reviews

ZADAR, HR - Reviewed by SCOTT - 19 August 2025

" See above "

" Generally ok. The car wasn't in the greatest of conditions, having 10 areas of damage around it (which were detailed in the agreement) and also various staining to the interior seat linings. I was also dissapointed to be charged 10 euros to have the car 'cleaned' when I returned the vehicle to the parking lot. The vehicle looked exactly the same as when it left and when it was pointed out that there were several bugs splattereed on the front of the car, I honestly thought they were having a joke with me ! I'd just driven 180km to the airport, what was I meant to do, avoid the flies whilst driving along the motorways ! "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 6

ZADAR, HR - Reviewed by AMY - 12 August 2025

" Very quick process collecting and dropping off the car, will definitely use again. Much better than Goldcar "

" Very helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by KEVIN - 05 August 2025

" Easy web-site, easy booking and plenty of communication. "

" A bit slow at desk as given no paperwork? Was told it would be emailed to me, it wasn't? When we dropped the car off, I was told the paperwork would be emailed to me, it wasn't, and although he took the key and said he'd be back in 1 minute, five minutes later we left without seeing him again. I was also charged 10euros I assume as a cleaning fee, but the car wasn't dirty? "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by PAUL - 04 August 2025

" was all easier that I was expecting "

" very happy with carwiz "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SPLIT, HR - Reviewed by MANVINDER - 21 June 2025

" I paid for insurance on the website, when going to the place realised the car wasn't actually insured and had to spend £200 to insure. That cost more than the car to hire "

" I paid for insurance on the website, when going to the place realised the car wasn't actually insured and had to spend £200 to insure. That cost more than the car to hire "

Value for Money: 2
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ZAGREB, HR - Reviewed by STEPHEN - 03 June 2025

" I have contacted auto Europe who said they would look into the above but I haven't heard anything since! I may start to use holiday autos instead "

" Given keys as I knew where the cars were kept... The keys had the incorrect registration on and the remote was not working! I apparently was expected to try the key in the door instead. I arrived just after 9 and incurred a out of hours fee which I think is harsh plus I had to pay a cleaning charge which is standard with carwiz and I wasn't aware of this "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 4

RIJEKA, HR - Reviewed by GIUSEPPE - 27 May 2025

" Autoeurope should not deal with this company as it will disappoint customers. "

" This company seems to specialise in scamming customers by claiming damage that was not caused during the rental period. I was charged the aoutrageous amount of 430 Eur for a scratch under the front bumper which was not visible and I did not cause. You had to know it was there to go looking for it. Other customers seem to have had similar experiences. Also, charging 10 Eur for cleaning the car is ridiculous. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 2
Condition of the Vehicle: 8

SPLIT, HR - Reviewed by MICHAEL - 18 April 2025

" Autoeurope was simple to use. "

" I was given a car smaller than I paid for. I questioned this at the desk but was told there was nothing else available and I could not get any money back. The staff at the counter also filled in all my details incorrectly on all of the paperwork. Again when questioned I was told it did not matter. Equally there is a hidden charge of 10 euros for car cleaning regardless of what condition you return the car in. As a hire car company you would expect car cleaning for reasonable usage to be included in the price as with other companies but it is not. Another member of my party ordered a car with a full tank of fuel. He was given a car with less than half and told return it with the same amount. When he did he was charged 30 euros to fill it up and told at the desk there was nothing they could do. I would not use this company again it was very shoddy. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by JEREMY - 01 November 2024

" Easy collection and drop off. Pleasant and helpful staff. "

" Great value, thanks. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by MARTÍN - 04 October 2024

" Very well organised "

" Staff excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SPLIT, HR - Reviewed by PAUL - 02 October 2024

" Efficient website. "

" Staff friendly and efficient. Car had dashboard lights warning a service was needed and the tyre pressures were not correct. Otherwise car went well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PULA, HR - Reviewed by ANTHONY - 20 September 2024

" As above. Would definitely use Carwiz again "

" Friendly and helpful staff both on pick up and drop off of the car. Very smoothly and quickly served and benefited from the Carwiz office being right by arrivals at Pula airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by MICHAEL - 09 September 2024

" quick service "

" very good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by RICHARD - 22 August 2024

" Easy to book and good rates "

" The car had bad (squealing) brakes and a constant knock from the right wheel. No instruction given on driving the vehicle. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 5

DUBROVNIK, HR - Reviewed by MICHAEL - 09 August 2024

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ZADAR, HR - Reviewed by MICHAL - 26 July 2024

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

PULA, HR - Reviewed by GUY - 24 July 2024

" All good "

" Prompt, friendly and courteous "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by MICHAEL - 11 July 2024

" Easy to book through Autoeurope giving a decent price but Carwiz Dubrovnik were terrible. "

" Long wait time along with everyone somehow not being able to put their deposit down on their card machines. A time limit is given where you lose your booking if its not sorted, forcing everyone waiting around us to buy the extra insurance from them, charging different prices for everyone. Car was dirty inside, warning lights flashed up, engine sounded like it was on its last legs at 10k miles. Not a pleasant experience and something i've never had to deal with with rentals before. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 4

DUBROVNIK, HR - Reviewed by CALLUM - 09 July 2024

" The pressure to take out the insurance at the desk on top of what I had purchased was unrivalled, the CARWIZ staff explained that if I broke down or caused any damage I would be liable for everything and I must take out their insurance to ensure I had no issues "

" Arrived and pressured into taking out further insurance despite taking the higher insurance with yourselves "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

ZADAR, HR - Reviewed by ANDREW - 03 July 2024

" We understand that you can get another car in the same category but it should have been another SUV so there was adequate head room in the back and enough height for our suitcases. As we booked 5 months in advance and chose carefully I do not see how this can be excused. "

" We were disappointed and inconvenienced as we did not get the car that we booked at the end of January which was a Renault Austral SUV. We got Renault Arkana which is a sporty coupe car and therefore it did not have enough room for out suitcases. I told them this but there was nothing else available and we had no choice but to put a large suitcase in the back seat between my 2 adult children. I have told Carwiz this on their feedback survey and asked for a response but it has been a week and I have not heard. I also tried to follow a link for after sales service but this did not work. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

DUBROVNIK, HR - Reviewed by TERRY - 03 July 2024

" Absolute rip-off "

" Big ripoff with extra costs at the collection "

Value for Money: 2
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 8

SPLIT, HR - Reviewed by MARK - 27 June 2024

" See above "

" On collection we were advised there would be a cleaning fee. There was the usual push for pre-paying for fuel which is disappointing. We were also charged €35 to take the car on a ferry when we had been advised it was €25, and when we queried, the Carwiz agent said that €35 is about €25. Clearly, at that point we had no option but to pay up. Very poor. "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by STEPHEN - 25 June 2024

" Very good service and competitive price . Would definitely use carwiz again . Unless I get any charges at a later date as some carhire companies do . "

" Very happy , from pick up (10 minutes) to drop of. Guy on counter was very helpful giving us tips and places to visit . A few minor scratches on car but nothing to worry about . Condition of car was very good and clean . The only thing is you are told to check the car and video any damage which is good , but you are told then to upload the video and return it on the link . We were not able to do this . But at this point very happy but sometimes you get charges weeks later , so will keep you updated . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by SHARON - 17 June 2024

" Good communication, efficient service "

" Good communication, efficient service "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by HARIS - 12 June 2024

" Will definitely use CARWIZ again "

" Very smooth and good service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by PETER - 06 June 2024

" A "

" Very efficient, quick service, the only negative was a €10 cleaning fee applied, which I was told about at the desk, but don't remember seeing in the booking. However the original cost was very good so not really a problem "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by SYDNEY - 24 May 2024

" Haven't received any "final" invoice to confirm refund of excess. "

" Haven't received any "final" invoice to confirm refund of excess. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by MAJA - 23 December 2023

" Check the listings, at the airport should be at the airport "

" It was advertised as at the airport but they offer meet&greet only "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 8

OSIJEK, HR - Reviewed by DRAGANA - 30 October 2023

" Marko was useful and quick in sorting out paperwork, overall it was easy and quick. "

" The car was scratched all around, not clean from inside, but It was not expensive so +/- value for the money. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 6

ZAGREB, HR - Reviewed by DANE - 17 October 2023

" The flight into the zagrab was delayed by about an hour. I got to the grab airport at 12:30 this caused me to pay excess charge for them keeping open but also the border crossing which I know you've got to pay was a salty 62 euros so all in all the border crossing fee and the late picking up fee cost me more than what the hire car did for the whole week !!! The staff for excellent though and the car was spot on Due to these extra charges I don't think I could recommend this company which is such a shame really if they sort it out there border crossing and late night pick up it would be great. The fantastic company spoiled by policies as I said before the staff comes to be more helpful though "

" The flight into the zagrab was delayed by about an hour. I got to the grab airport at 12:30 this caused me to pay excess charge for them keeping open but also the border crossing which I know you've got to pay was a salty 62 euros so all in all the border crossing fee and the late picking up fee cost me more than what the hire car did for the whole week !!! The staff for excellent though and the car was spot on Due to these extra charges I don't think I could recommend this company which is such a shame really if they sort it out there border crossing and late night pick up it would be fine "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by KEVIN - 03 October 2023

" AutoEuropa website is easy to use and they are competitively priced "

" We were a bit concerned as the y told us our booking was showing as cancelled, However they found us a car( an upgrade at the same price) quickly. Staff were friendly and helpful! Quite meticulous going over the car and any damage on collection but more relaxed about it on return! Would definitely use Carwiz again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by HENRY - 29 September 2023

" Quick pick up, great car, great drop off. Polite and professional staff. We'll done. "

" A good experience all round. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by VATROSLAV - 26 September 2023

" Very good. "

" Very good - good car, no issues. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by GARY - 18 September 2023

" AutoEurope yes, they are fine but never again with carwiz. The hardback was fine as it was a different agent but I would have bet if it had been the same agent he would have found a fault. And it was all because he wanted to up sale on the excess insurance and I expect many so fall for it. We used yourselves as your price was so good but if you have to add all the insurance it is higher and this needs to be considered and if you already have your own you should not have to justify it. As I said before this was the first time it had been really intimidating "

" This is the first time we have encountered a really hard sell from a rental car agency to the point that we did not want to use the car at all. We have our own excess policy as we have more than 1 holiday a year and the agent said it was invalid and wanted to look at it and said it would not cover anything . I did not let him see this as I felt threatened . On the handover he went over the car to such an extreme to say that we should not park under trees because of anything falls we are liable for everything . I asked that surely there must be consideration for wear and tear and was told no. There was the tiniest little dink on the car and this was pointed out and marked on the sheet as damage, any other agent would not have done this. This scared us to the extent we did not use the car as much as we would have normally "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 6

DUBROVNIK, HR - Reviewed by RONALD - 10 September 2023

" very happy with the overall booking. "

" CarWiz staff were friendly and honest. No pressure to upgrade local insurance but they pointed out the benefits and left the choice to us the customer. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by IAN - 09 September 2023

" On arrival at Pula airport the check in was going well until the credit card (Nationwide Visa) was declined. I tried another card (Santander Mastercard) - also declined. Carwiz said they could not supply me with the car but asked another provider to help who offered me a car for €380! I declined and made other arrangements and related my experience to Auto Europe on my return, who promised to investigate but I have heard nothing - very disappointing and £141 spent and no refund! "

" On arrival at Pula airport the check in was going well until the credit card (Nationwide Visa) was declined. I tried another card (Santander Mastercard) - also declined. Carwiz said they could not supply me with the car but asked another provider to help who offered me a car for €380! I declined and made other arrangements and related my experience to Auto Europe on my return, who promised to investigate but I have heard nothing - very disappointing and £141 spent! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SPLIT, HR - Reviewed by NICOLA - 08 September 2023

" See above "

" This would have been a 10 but there was a mix up over the amount charged and I have now been refunded. That would have been fine had not the customer support agent said that the reason we were refunded was because "they could not verify that total insurance was not asked for". This made us feel as if our honesty was being questioned when the fault was theirs. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by PAUL - 21 August 2023

" Trying to catch us out with all these extras at the airport check in is wrong. There should also be something in the write up BEFORE purchasing the car about travelling to islands and options with costs for travelling to other countries. Again, once we were at the counter we were asked if we would be going on any ferries, and would we want to cross any borders. the additional costs to this were again extortionate. I wouldn't go with this car company ever again because of the shady process. "

" It wasn't until after we had paid and got to the point of printing the voucher that we realised we had to have a credit car for the named driver. We asked to change the named driver to the person with the credit card and they wouldn't do it. Having to spend another £80 just to use a credit card was ridiculous. The policy of a £2200 hold on a credit card is out of line compared to most credit card companies and trying to scare us into spending another £300 to bring down that excess is not right. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by CHRISTOPHER - 13 August 2023

" No car received "

" I didn't even get the car "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ZADAR, HR - Reviewed by MAGDALENA - 25 July 2023

" Happy overall "

" All good, nice and helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by JULIA - 19 July 2023

" Great! "

" Good experience, very helpful and efficient staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by IAN - 13 July 2023

" All good. "

" All good by "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by ANDREW - 28 June 2023

" Unfortunately our plane was late arriving which meant that we didn't get to the booking desk until 5 mins before they close (9pm seems a bit early for an airport) and there was a large queue as Carwiz staff were having IT issues - despite the 40min wait we eventually got our car documents sorted and were pleasantly surprised with the hire car which was low mileage and offered far more than we were expecting (GPS) - so it all worked out. "

" Unfortunately our plane was late arriving which meant that we didn't get to the booking desk until 5 mins before they close (9pm seems a bit early for an airport) and there was a large queue as Carwiz staff were having IT issues - despite the 40min wait we eventually got our car documents sorted and were pleasantly surprised with the hire car which offered more than we were expecting - so it all worked out. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by ALAN - 22 June 2023

" All good,always like the choice of different levels of cover,including 0 excess. "

" Very straight forward and more than happy with the car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by SANDESH - 01 November 2022

" When we went to collect the car at the airport, he wanted to sell us the insurance, when we said we already bought it, he said my bad and forced another Wheels under (WUG) or something as well. I felt he is taking advantage of us as tourists, I had no other option but to buy it. We had to cross the border and his fee was 75 euros. This was incredibly high again. Obviously he can charge what he wants, because we bought this online through you, but we were at his desk needing a car, and could not back out last minute. I spoke to other car rentals around (sixt, enterprise) they said they charge around 20-40 Euros max. The charges in my credit card from AE Europe Ltd is £102.14, but charges from carwiz on the morning I collected the car was an additional £119.10! Amount which I was not aware of, I had just come to collect the car, not make an extra payment which was more than the original payment which came up in your comparison site. "

" When we went to collect the car at the airport, he wanted to sell us the insurance, when we said we already bought it, he said my bad and forced another Wheels under (WUG) or something as well. I felt he is taking advantage of us as tourists, I had no other option but to buy it. We had to cross the border and his fee was 75 euros. This was incredibly high again. Obviously he can charge what he wants, because we bought this online through you, but we were at his desk needing a car, and could not back out last minute. I spoke to other car rentals around (sixt, enterprise) they said they charge around 20-40 Euros max. The charges in my credit card from AE Europe Ltd is £102.14, but charges from carwiz on the morning I collected the car was an additional £119.10! Amount which I was not aware of, I had just come to collect the car, not make an extra payment which was more than the original payment which came up in your comparison site. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 8

SPLIT, HR - Reviewed by JAMES - 01 November 2022

" Great experience "

" geat experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by YULIA - 07 October 2022

" I had a very nice experience driving the car provided by Carwiz. Nice car, easy to collect and drop off, good price. Definitely will be using in a future more often. Thank you "

" I had a very nice experience driving the car provided by Carwiz. Nice car, easy to collect and drop off, good price. Definitely will be using in a future more often. Thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by JEREMY - 10 August 2022

" Staff were good but long wait to get sorted "

" We had to wait an hour and a half to collect our car and then found it had a fault with the seat belt so had to then wait for a replacement car (which was an automatic not manual) "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 4

ZAGREB, HR - Reviewed by MARK - 31 July 2022

" As above "

" Really friendly staff on both pick up and drop off. The car was almost new and drove great. Had a really pleasant experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by NIGEL - 13 July 2022

" Overall it was fine but just the delay in getting the paper sorted tainted the experiance. "

" The pick was very slow, they only had one person on and it took ages for them to process anyone so we had about 3/4 hour wait to get the paper work sorted. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SPLIT, HR - Reviewed by MATTHEW - 24 June 2022

" I would never rent a car without booking through AutoEurope. Quick, easy, and don't forget the discount! CarWiz were fine, good for a more budget option. Car was very nice and we had a size upgrade free of charge which was a nice surprise. "

" They did not appear to be familiar with AutoEurope bookings. There are conditions made on booking that they tried to change. Everything was agreed to as per the contract in the end, but someone less firm may have been pushed into something. Example - Deposit agreed on booking was £300. Requested at collection was £1400. Luckily I had read the specifics and had a copy of the wording to hand. It definitely felt like they were trying to get as much money out of me as possible. Even attempting to upsell on insurance/excess cover when I had paid for the highest available through Auto Europe. Very typical car rental places so nothing too concerning. Overall experience was actually really good as I was expecting a lot worse from a small airport. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by PAUL - 17 June 2022

" I contacted you via website to ask for help with getting paperwork on Tuesday and heard nothing! "

" Worst car hire experience l've ever had, ripped off 700 euros for a scuff to an alloy wheel & a small tear in boot floor carpet, that I don't think I caused. Afterwards looked at reviews 84% rated 1 star. Why are you using this company? Now trying to get them to send me paperwork so I can claim refund on an insurance policy and they are ignoring me. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

SPLIT, HR - Reviewed by PAUL - 19 May 2022

" No issue with AutoEurope "

" On arrival we were upgraded to a brand new saloon car with less than 3000km on clock.As good as the vehicle was, I felt obliged to take out the full excess waiver insurance because of the new vehicle. I also got talked into upgrading the fuel policy from full to full as booked originally, to a reduced price full to empty,an option I think was mis-sold on the size of the upgraded vehicle. On returning the vehicle at the end of the trip on five heights full, I enquired about a refund unsuccessfully. The upgraded vehicle cost an extra 167 euros in insurance and fuel,which I regret incurring. Next time I will stick with the originally ordered small car. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by ZAFIR - 11 January 2022

" I have used auto europe many times before and will use you again in the future, however I will not use Carwiz. "

" The car that we received was not what we requested and booked, we had booked an estate car as we needed a large boot area but we received an SUV and couldn't fit all our baggage in the boot and had to put some in the back with the passengers. When we returned the vehicle there was no one at the desk, (we arrived at the time we had specified in our booking) and we had to phone and wait for a member of staff to arrive at the airport. Thankfully we had arrived at the airport early as it took over half an hour to return the car. "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 3

ZAGREB, HR - Reviewed by ANDRZEJ - 13 December 2021

" Auto europe should talk to car hire compamies more often to confirm the terms. "

" Different staff members provide contradicting infromation. The prices of fuel (when returned not full) are through the roof. Refuelling service is ridiculously expensive. The brakes in a car were very noisy. Sound was worrying "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 5

ZAGREB, HR - Reviewed by ZORAN - 02 December 2021

" - "

" - "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 6

SPLIT, HR - Reviewed by WILHELM - 31 October 2021

" I am generally happy with Auto Europe and will use them again. The disputed damage got compensated. "

" 1) I paid a boarder crossing fee, but found later that I had also been charged an "Extended road side protection" fee, which had not been mentioned or explained to me. 2) When I returned the car, the member of staff detected a tiny line on the driver side mirror, on the front part not the edge. He declared this was a scratch and a damage payment would be charged. from excess This mark on the mirror has nothing to with me, the line was so fine and small that I could not have spotted it when picking up the car, it was hardly visible, I believe it was not a scratch but could be cleaned up or polished out. I was charged Euro 100 despite making clear that I did not agree to the damage. I was also told that I would not loose money becausr I had the excess insurance! I am suspicious that the company tries to make extra money with charging repair for nearly invisible "scratches" from people with excess insurance because they think those customers will accept the charges. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 8

SPLIT, HR - Reviewed by MARIUSZ - 10 October 2021

" Compared to other rentals, I overcharged about 270 euros more. It is logical that I will never use your help again and even less will never recommend you to anyone. I am very sorry and I have really bad memories of renting a car from you. "

" Unfortunately one of the staff members (the one who served me) was unfriendly and carry less. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 7

SPLIT, HR - Reviewed by MORGAN - 02 October 2021

" Ok "

" Ok "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 5

DUBROVNIK, HR - Reviewed by NICHOLAS - 24 September 2021

" Overall very positive "

" Vehicle had engine and gearbox warning light consistantly coming on, but Carwiz staff were efficient in answering my call and were insistant and comfortable that this was a regular fault on Opel Crossland's in their and other competitors fleets not currently rectified by Opel, and left me comfortable to continue using the vehicle "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SPLIT, HR - Reviewed by JULIE - 06 September 2021

" A very golf 7 is a good car but too large for my needs on narrow island roads. Would have preferred a compact model as reserved. "

" Golf 7 had no manual handbrake and no advice given at collection. Needs oil and service message on dash. On return lady said she had found damage not there on collection. ( the car had many scratches and scrapes) I t was dark when I picked car up so I was told to take photos. Thankfully I did which clearly showed the existence of the dent before I rented. I was wary of this happening as a relative had similar experience a few years ago with this company. The lady looked at the photos and agreed I was not culpable. The office staff were pleasant and helpful and I was met right away on return even though quite early. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 6

ZAGREB, HR - Reviewed by SLAVEN - 20 May 2021

" I love Auto Europe but I will no longer rent from Carwiz "

" I booked to pick up a car at 23:15, the guy from Carwiz showed up around midnight. Nothing like waiting in the parking lot and not knowing what to do. Then he tried to charge more for the service that I already payed. When I got the car one of the signal lights was broken. When I returned the car there was nobody there. I just left the car keys at the counter and I am still waiting for my deposit to return. "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 5

ZAGREB, HR - Reviewed by RENATA - 25 December 2020

" Everything went smoothly! I love Auto Europe, I am recommending it all the time. Thank you :) "

" Everything went smoothly! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by DRAGAN - 29 September 2020

" Counter lady was very kind and polite!! "

" Everything was fine!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SPLIT, HR - Reviewed by CHRIS - 01 September 2020

" Staff very helpful and friendly and car in good clean condition "

" Drop off was difficult due to car park being very full and lack of designated car rental spaces, so providing clearly marked spaces near to the terminal would be helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by REDZEP - 02 December 2019

" staff very rood and ripping us off "

" When dropping car off the fuel tank had a quieter missing ( approximately 15 Euros ) However on the counter staff asking for 65 Euros ( 30 euro fuel and 35 euros service charges) or 30 euro cash no recite provided. Staff then pocketed the money, we travel a lot to Zagreb for business and will NOT use this service again "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by IVAN - 26 November 2019

" Overall good. "

" Rental agents frightening people with high damage excess trying to sell additional excess coverage. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 7

ZAGREB, HR - Reviewed by SLAVEN - 13 November 2019

" I got what I wanted with no surprises "

" Professional and good service. You get what you pay "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by ALEN - 31 October 2019

" All in all, very satisfying "

" Excellent prices, very good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SPLIT, HR - Reviewed by WILLIAM - 30 October 2019

" Car not clean either inside or out. Lost around 35 euros on fuel as we were advised to take cheaper option of not filling before return (67 euros instead if 87 euros) but as we had only used half a tank, we lost iut and offered no compensation "

" We had thought the fee paid included necessary insurance cover and then felt obliged to pay 118 euros more for just basic cover. Not clear enough in original agreement that we didn't have more cover. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 4

SPLIT, HR - Reviewed by DEAN - 29 October 2019

" Booking though through AutoEurope was simple and easy, no problems. The only thing I would note is that watch out when renting a car in Split, if you wish to travel to the islands you will need to pay an additional fee, CarWiz charged us £28 for this as we were staying on the island of Brac. "

" Overall the process was very efficient. Unfortunately when we arrived there was no one at the rental desk, and we found him in the bar around the corner, not the greatest of first impressions but everything was fine after that! "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PULA, HR - Reviewed by SYLVIA - 27 October 2019

" Very good and efficient experience "

" Very good "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SPLIT, HR - Reviewed by MATTHEW - 21 October 2019

" Easy as! "

" An easy experience. Car was ready on time. Although the exterior could have done with a clean, however apart from that... perfect! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PULA, HR - Reviewed by SCOTT - 16 October 2019

" FIRST AND LAST TIME BOOKING WITH AUTO-EUROPE/ CARWHIZZ "

" NEVER, EVER WILL I USE ANY COMPANY THAT DEALS WITH CARWIZ. I arrived in pula ,went to carwiz desk then was immediately harressed to take their insurance to which i told them i had to extra insurance,desk clerk said she had no copy of this, i then showed her the confirmation but again she said she had no copy of this. I told her i was not taking her insurance went to pay security deposit with card and it got declined tried again declined ,I then said could i not sign using card ,she said No. I then tried to use my visa debit card she said she i would now then need to take their insurance which came to roughly £261 at which point I just said forget it and paid £100 taxi to resort. While waiting for taxi next customer recieved the same treatment only they paid the extra insurance. on reaching resort taking to other guests they also had the same problems with credit cards being declined bit they were allowed to sign instead. on arriving home i tried credit card and lo and behold pin number is correct. I hire cars all the time on holiday mostly in the USA and have never had any problems,I now wish i had took advice from previous comments on tripadvisor because they were 100% correct. I am not looking for any money back or compensation but you should look at your suppliers who are damaging your reputation. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SPLIT, HR - Reviewed by TREVOR - 13 October 2019

" Good experience "

" Everything explained well. Good VFM. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by JEROME - 12 October 2019

" Content. No issues. "

" No issues. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by NILS - 10 October 2019

" All good "

" Pick up a bit slow and high charges for leaving the country or taking the ferry "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by HUGH MARTIN - 06 October 2019

" Nothing to say. "

" Offered an automatic car with vicious brakes initially- I haven't driven an automatic- refused the car and was finally was given a hybrid Toyota. The assistant advised having a pre=paid fuel option- return the car empty. She said there was no petrol stations near Split airport- A lie there were 3-4 petrol stations within 6Km. The prepayment cost was more than a full tank of petrol for this vehicle I was given so VERY UNHAPPY. Generally the staff were helpful. This is no reflection on Auto Europe "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 7

SPLIT, HR - Reviewed by JAMES - 29 September 2019

" Great value "

" The car was not cleaned and still had rubbish in it from the previous rental including bottles.and candy rappers. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 4
Condition of the Vehicle: 1

POREC, HR - Reviewed by IAN - 28 September 2019

" excellent service except for the earlier comment "

" Very pleased with service. But sadly the man on the counter had very bad breath which is very off putting to clients "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by IVAN - 27 September 2019

" Great experience with AutoEurope poor with Carwiz "

" Had to wait 45mins to pick up the car which was stuck in the car wash - at least that's what they said. However, that is not customer problem. After that 45mins of wait outside on the parking w/o any roof and anything offered from Carwiz as compensation for their poor logistics they handed over car which was dirty both outside and interior. "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 5

PULA, HR - Reviewed by SHAUN - 26 September 2019

" No further comments "

" Good staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by CHRISTOPHER - 26 September 2019

" Straight forward "

" The passenger window wouldn't open - other than that, no problems "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 3

PULA, HR - Reviewed by FRANJO - 26 September 2019

" Expeditive, accurate as one would expect from and online platform as this! "

" All around problems; 1. Waiting at company desk 55 min with only two customers in front. The carWiz staff desperatly tried to sell upgrades, insurances atc to everyone; 2. Instead of SUV which I ordered, I was offered Skoda Fabia instead; opnly after treat to call Autoeurope I was offered more satisfactory replacement - VW Passat; 3. Only few min after taking the car, a tyre deflated. Had to inflate it several times a day; 4. Using a spare tyre was impossible as the tool set was incomplete; 5. Had to call carWiz service (road assistance not included or I was not given one) which came after 9.5 hrs; 6. The carWiz charged me Euro 449.82 for flat tyre as it was my fault; 7. Complained to carWiz customer service but they were not bordered yet to even answer my complaint; 8. Avoid at every cost! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 2

PULA, HR - Reviewed by COLIN - 24 September 2019

" OK "

" OK "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 9

SPLIT, HR - Reviewed by PHILIP - 24 September 2019

" see above "

" The car hire was very reasonably priced. The car was good, no problems. The pick up at the airport was very slow which meant we missed our ferry. The return drop off was very good. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by ZSOLT - 20 September 2019

" Good experience "

" Good experience "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by MICHAEL - 18 September 2019

" Tried to contact the office but phones only manned half day??. My experiance will depend on the above issues being resolved. "

" I was charged for extra insurance which I did not need as I was already covered by Auto Europe. I hope to be able to recover this charge. I believe it was listed on the voucher I presented. The car was not ready but even told if I returned it late I would be charged an extra day. The car was parked at the far end of a large car park and needed to go back to the desk to solve the cars location. Buying a full tank of fuel and returning empty is not a prefered option. Not informed prior to pickup, a green card was required to visit all of Croatia. Extra insureance was also needed if using a ferry. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 9

SPLIT, HR - Reviewed by ANDREW - 16 September 2019

" All good, only one person in front on me on pick-up & drop-off check only took a few minutes. "

" All good, only one person in front on me on pick-up & drop-off check only took a few minutes. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by MASUM - 16 September 2019

" Everything was perfect. "

" Perfect everything no problem whatsoever helpful staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by IAN - 16 September 2019

" All good. Try them. "

" All good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by JOHN - 14 September 2019

" Pleased how I could change rental dates easily "

" When we picked up the car we were informed that we needed extra insurance to take the car to the Croatian Islands. Whether or not this is true we don't know. Also encouraged to buy the tank of petrol as we were told that there were no petrol stations near the airport and we would be fined if was not completely full on return. This turned out to be a very bad deal because the car had a much smaller tank than we were charged for and the price per litre was much higher than pump prices "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 5

DUBROVNIK, HR - Reviewed by JO - 14 September 2019

" Smooth car selection and good value. "

" Pretty smooth pick up - some wait as only one counter operator. Car had intermittent alarm relating to 'tilt' of car, which seemed to be oversensitive. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SPLIT, HR - Reviewed by ALAN - 13 September 2019

" The booking process was extremely easy and well organised. "

" The staff were really nice and helpful and efficient and stayed on even though our flight was an hour behind schedule. The van was reasonably clean but the inside of the front windscreen was extremely dirty. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SPLIT, HR - Reviewed by DANIEL - 11 September 2019

" ., "

" Lied at the counter and told us we were getting a brand new car for a small fee in upgrading. The car given to us had over 80,000km on it. Tried to charge us for extra fuel, lied about the cost of fuel in Split. Tried to charge us for island hopping even though we'd said we were not going anywhere else. Tried to charge us for extra insurance even though we said we had it. Tried to charge us for damages when returning the car but had photos to prove the damage had been done before. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 3

SPLIT, HR - Reviewed by HEATHER - 10 September 2019

" n/a "

" The document held by the lady on return of vehicle were incorrect. Fortunately I had a copy of the correct one and everything from then on ran smoothly "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

ZADAR, HR - Reviewed by IAN - 10 September 2019

" Seamless experience, very professional company with staff who were very helpful on collection and return, would highly recommend! "

" Seamless experience, very professional company with staff who were very helpful on collection and return, would highly recommend! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by NEIL - 09 September 2019

" see above, my comments are in relation to CARWIZ "

" I was charged for a late pickup fee of 37,50 EUR when my booking time was always known and entered into the time date / date that calculated the overall booking fee. Can you please arrange a refund of 37,50 EUR "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 8

SPLIT, HR - Reviewed by IULIAN DANIEL - 05 September 2019

" Reserved the car a payed the higher price option hoping there will be full cover to find out at the airport that I have to pay another 20£ per day for full cover. That cost more then the price I've payed to hire the car. Of course it's optional you don't have to pay the full cover they said but in case of something you will have to pay minimum 350 euros for a small scratch. I have been told I should have booked directly with them for a better deal and clear information This is the second time is happening to me "

" Reserved the car a payed the higher price option hoping there will be full cover to find out at the airport that I have to pay another 20£ per day for full cover. That cost more then the price I've payed to hire the car. Of course it's optional you don't have to pay the full cover they said but in case of something you will have to pay minimum 350 euros for a small scratch. I have been told I should have booked directly with them for a better deal and clear information "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SPLIT, HR - Reviewed by STEPHEN - 04 September 2019

" I have used autoeurope before in other countries and always been pleased. This experience was well below the standard I have come to expect from autoeurope. I still feel I am owed £80 from being forced to take out additional excess insurance that I had already paid for. "

" Upon arrival at the desk I was informed that the extra I had paid with autoeurope to get the next level of excess insurance wasn't recognised and no matter what I showed them I was told I had to pay extra for their version. To avoid leaving an £1100 pound deposit I had to pay carwiz an extra £80 for something I had already paid autoeurope for. I was then told I could pay £65 pounds to have the fuel tank topped up on my return and that it would be cheaper than going to a garage. I declined this as I thought it was extortionate for a 1 litre car. After doing hundreds of miles it actually cost me £28 pounds to top the car up at a garage. When I finally paid the insurance I'd already paid for as I was told I had little choice, I was taken to a car that was dirty inside and out. There were numerous scratches too and a scuffed hub cap, which they tried to claim I had done when I returned the car. The inside had hand prints of sun tan cream all over and was in desperate need of a vacuuming. Fortunately I took photos of the car when I collected it, and was able to prove that I hadn't done the damage they were claiming. This process took a long time and almost made us late for our plane. I have used autoeurope before and been very pleased, however this experience was terrible. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 2

DUBROVNIK, HR - Reviewed by CHLOE - 04 September 2019

" Don't want the up selling. "

" Didn't like them trying to sell me insurance I had already paid for and had. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PULA, HR - Reviewed by COLIN - 03 September 2019

" Website can be a bit confusing and have to look carefully to make sure that comparing like with like, but generally provide a good service. "

" The staff did a fine job, but there were so many people waiting that it took a very long time to pick up car. Similarly there were delays on returning the car due to more customers than staff, plus lack of available spots in returns car park. The car itself was great. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 10

PULA, HR - Reviewed by CHRISTOPHER - 01 September 2019

" As above, completely brow beaten into paying for extra insurance after a 3 hour flight with kids in tow. It took us an hour to get the car!! "

" So I pay just over £600 to hire the car and when I get to Pula airport we had an intense selling/scare mongering session that lasts about an hour. They tell us stories about cars being damaged on car parks, having to cough up for scratches and dents to alloy wheels. It just went on and on and on until we surrendered and payed another £400 for extra insurance!! Absolutely disgusting and this will be going on trip advisor unless somebody contacts me within the next 7 days. After driving for two weeks the roads in Croatia are low congestion, huge car parks with plenty of room and other drivers courteous. I really don't know why I was given the hard sell when the risks are clearly very low and the cost is extortionate!!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by ANDREW - 01 September 2019

" Overall okay, check out was fine, no great wait, checking the car was easy and efficient. "

" I booked a Skoda Karoq (or equivalent), however I got a Dacia Duster, a car about half the price to purchase, and yet the rental cost was no cheaper, and in my opinion, not equivalent, having hired one previously. The tyre pressure warning light was on, but adised this was a sensor issue due to the heat, never went off, even when down to 20 degrees, and having checked the tyre pressures. Car had a number of dints / deep scratches on, so had to check very carefully, but have to say, the person checking the car with me was very good and efficient. The car worked fine, did 750km in it over a couple of days, just a bit disappointing it wasnt the Karoq. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 4

SPLIT, HR - Reviewed by TERENCE - 01 September 2019

" No direct problem with Auto Europe apart from the fact they direct you to awful companies like CARWIZ who are only interested in fleecing the client - this reflects very badly on Auto Europe!! "

" By far the worst car hire company I have ever used! Rude, unhelpful staff! At drop off, which took over 40 mins, every client was making a complaint! I was charged an 'out of hours' excess of €37 as our incoming flight was delayed even though the vehicle was pre-booked and our contract stated ' an out of hours fee of approx €50 may apply for any rentals NOT pre-booked'! My sister, who had also pre booked a car arrived at 22.15 to find the office closed and no one answering the phones leaving her family no option but to pay for a taxi into Podstrana!! She returned to the airport the next morning to be told they had no cars available! AVOID CARWIZ AT ALL COSTS!!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

DUBROVNIK, HR - Reviewed by HOWARD - 28 August 2019

" As above. "

" Carwiz are shocking. Have booked through Auto Europe previously and always been happy. The customer service at Carwiz was the worst I have ever encountered. Rude, insulting and obstructive. The 'hard sell' for bolt on's was unbelievable, took ages, scaremongering, not factual and aggressive. Not just me, witnessed others going through the same process. The support staff, escorting to the cars were nice but were scared witless to speak up. They tried to suggest we damaged the car on the return. Unbelievably bad! The office in Dubrovnik should be shut down, the 'office' staff were the worst you could encounter anywhere. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 1

DUBROVNIK, HR - Reviewed by NICOLA - 11 August 2019

" I always use Auto Europe and have always been more than satisfied with my experience. Unfortunately it is the occasional car hire company that lets you down. "

" Overall a positive experience, but it could have been very different. We arrived late in Dubrovnik, after a delay to our flight of in excess of 3 hours. When I arrived at the car hire office, they advised me that it was their policy to not hold a vehicle beyond one hour in peak season as they had no guarantee that I would have arrived to collect my car. Being a single adult, with two teenage children, fairly stressed after a long delay to our flight, this was not the news i wanted to hear. I am fortunate in that I speak Croatian, so could understand what they were saying to each other. Once they realised that I had children, they agreed with each other that they would allow me to take the car that I had hired (which was parked outside the office!) without any additional charge. I'm not complaining in general, as the overall experience was ok, but it did leave a bit of bad taste in my mouth that they would have most probably tried to charge me to hire the car again if I had been just travelling by myself. Not a great customer experience on collection. The drop off was without any problem at all. Just waiting to now make sure that the money blocked on my card for the duration of the hire period is fully returned! "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by ROBERT - 08 August 2019

" The simple menyion of needing a slovenian motorway pass could have made my holiday experience so much better "

" They knew I was travelling in Slovenia but didnt mention I needed a €15 motorway pass Carwhizz also made me feel uneasy about the level of my insurance cover "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by SHAUN - 06 August 2019

" Auto Europe were good at finding a replacement car with Avant. Avant charged an extra £128.00 which we are investigating. Paid for additional car with Auto Europe so just awaiting refund. "

" Arrived at Carwiz at 21.30 to discover they close at 21.00. Our fault as it does mention it on the paperwork. Went in the next day and discovered that the car had been given to someone else as we had not collected it within 1 hour. This does not get mentioned anywhere obvious and I thought if we had paid for the car it was ours and we would get charged for it whether we turned up or not. One member of team was unhelpful but another found us another car with a different company. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SPLIT, HR - Reviewed by FRODE - 03 August 2019

" Too much fuzz about nothing on my drop off. "

" Drop off "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by RAYMOND PETER - 03 August 2019

" Very positive. Would like greater clarity about insurance on website before booking. Too vague at present and thus would discourage me from using autoeurope in the future. "

" Very happy "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by WILHELM - 30 July 2019

" Quick, efficient and affordable "

" Good rental staff service "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ZADAR, HR - Reviewed by PETER - 22 July 2019

" be very wary of car wiz "

" the car we were provided with was covered in marks. they had actually used a marker pen to highlight the areas of problems, the car should not have been used for hire purposes until all the problems were sorted. When i returned the car they then debated a further mark which was not actually a mark. In my opinion the fact the car had so many marks was leaving you open to issues. i had asked about another car at the time but was told they had none and it would cost me more for another car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

DUBROVNIK, HR - Reviewed by FIONA - 15 July 2019

" used to use AutoEurope all the time, not sure we will any more "

" very disappointed to be charged €75 to drive into another country (especially as Dubrovnik is so close to 2 other countries) and a further €25 to use the car on any ferry, we were not warned about these extra charges "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 7

PULA, HR - Reviewed by ANDREW - 14 July 2019

" Excellent value and car was very clean etc. , just spoiled by points made above . "

" Very long wait when collecting car , ridiculous attention to tiny insignificant marks on car body work both on collection and return. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by DAVID - 12 July 2019

" Only minor problem is when arriving to office to do paper work no where to Sit or get out of sun. We were stood for nearly a hour. "

" Car was very good and staff were very helpful would have no problem in using again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by LOUISE - 12 July 2019

" Helpful and friendly staff "

" Lovely staff in Pula airport would definately book again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by DONNA - 11 July 2019

" Good, took a long time to fill in paperwork before and after, (30mins each time) "

" Good service "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by JOSHUA - 08 July 2019

" Auto europe was fine, but you should not work with a company as crooked as Car Wiz "

" I would never use Carwiz again. I felt blackmailed into taking insurance that doubled the price of the rental. I was told if I didn't take the insurance, then £1500 would be held on my card for 3 months and that they would find a scratch on my car on the return, which would cost £450 to fix as a minimum. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SPLIT, HR - Reviewed by GILES - 07 July 2019

" Apart from the off site location, my experience was satisfactory. "

" Location advertised as being 'on-site'. However this was not this case. Needed to phone company and arrange to be picked up at terminal. Was also told that they would be moving suring the time of my rental and would need to take the car to another location. This also turned out to be false, as I eventually ended up taking it back to the same location I picked it up from. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 4
Condition of the Vehicle: 8

SPLIT, HR - Reviewed by EMIL - 03 July 2019

" As above "

" As above "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by JOSEPH - 30 June 2019

" All good. "

" Car in good condition, easy pick up, friendly staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by PAUL ANTHONY - 30 June 2019

" All in all quite an unpleasant experience dealing with CARWIZ as it just felt like they were trying to charge people extra money. I certainly won't be using them again. "

" Arrived at the desk at approximately 20:45 and had to wait to be seen as their was a queue of people waiting. When we were seated it had exceeded 21:00 and we were immediately told that we would be charged a late arrival fee of €36 for arriving after 21:01 despite being held up in the queue for 15 minutes. I was told there was nothing they could do and that I would have to pay the extra fee. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by JAMES - 28 June 2019

" Our flight was delayed by one hour. When we arrived, there were no representatives from Car Wizz; so we had to get a taxi from the airport. The following day, when we spoke to them, they failed to honour our contract and said. we had to rebook; so I liaised with my Credit Card company as I feel this was an unacceptable thing to do. "

" Our flight was delayed by one hour. When we arrived, there were no representatives from Car Wizz; so we had to get a taxi from the airport. The following day, when we spoke to them, they failed to honour our contract and said. we had to rebook; so I liaised with my Credit Card company as I feel this was an unacceptable thing to do. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ZADAR, HR - Reviewed by EDWARD - 22 June 2019

" Auto Europe was fine "

" This is the 2nd time I have used Carwiz - last time all was fine - this time on return of car the agent said he had found a small scuff under the front LHS bumper and he charged me £392. That are of the car wasn't checked on pick-up as it was so obscure so I have no way of proving that the scuff was there on pick-up and therefore not my fault. I would like this charge refunded. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PULA, HR - Reviewed by RICHARD - 19 June 2019

" Overall very efficient. "

" Only slight criticism was the queue at the counter to pick up the vehicle. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by JOHN - 18 June 2019

" The car was very good. No problems encountered "

" The car was very good.No problems encountered. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by ANDREW - 16 June 2019

" I understand that this is not auto Europe at fault as I have used yourselves for years and never had a problem and would use you again. "

" Upon drop off of the car, a small scratch was found underneath the front bumper which I was told I would have to pay for. The scratch was underneath the front of the car which I had not inspected but will do in future because of this experience. I have never had to inspect the underneath of a hire car before in my life. After a long stressful period the agent said that I didn't have to pay anything as it was covered on the insurance. Surely they could have checked this before wasting 30 minutes blaming me for something that was obviously there prior to my hiring the car but as I say l couldn't prove it as I don't normally inspect the underneath of a hire car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by JODIE - 14 June 2019

" Great. Efficient when making changes to bookings online. "

" Really friendly staff. The pick up was a bit slow because they were busy but we were very happy with the car and the drop off. There was the usual attempts to sell you extras but they weren't pushy when we refused. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by MARK - 11 June 2019

" No comments. "

" No directions in the airport to CARWIZ. All the other companies are listed. Luckily we had flown to Dubrovnik before so had a good idea where it was located. The sign at the office is totally ineffective. Small print on a bit of A4 stuck to the window. Charged me €75 for cross border use, and not €70 as advertised. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

DUBROVNIK, HR - Reviewed by DEAN - 03 June 2019

" Don't use Carwiz! "

" I paid for a Peugeout 3008 or similar. Was given an X1 and was told because it was a BMW, i had to pay over £200 for the insurance which was obscene! I was then charged 75€ because i was going into Montenegro. I had read up on the charge to enter Montenegro and it could be done by paying 15€ at the border. Carwiz had a charge of 75€ in their small print though so i had to pay it or not be able to take the car! All in all i felt violated by Carwiz and would definitely not recommend using them as their charges are a con! "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by SULEJMAN - 27 May 2019

" Ok "

" Petrol charged 53 l instead 48 "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PULA, HR - Reviewed by STEPHEN - 25 May 2019

" Easy to book. Good experience. "

" Great service. Friendly helpful staff. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by DAWN - 24 May 2019

" Auto Europe were good. Avoid carwiz like the plague!! "

" They took €280 off me for a scuff under the bumper. It was under a inch long and I didn't make the scuff while having the car. "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 8

SPLIT, HR - Reviewed by JAVIER - 21 May 2019

" Email pending "

" The car was great for what we were doing. Very fuel economic. One member of staff was extremely helpful and friendly.( blonde lady in the office) "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 8

SPLIT, HR - Reviewed by MATTHEW - 15 May 2019

" Easy to use and competitive. "

" Didn't give our free upgrade as per our booking. They weren't even aware it was an offer available. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by PHILIP - 19 April 2019

" Good but car fuel gauge fault was bothersome "

" Friendly helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DUBROVNIK, HR - Reviewed by MIROSLAV - 16 April 2019

" great and pleasant service. meet us at the arrival and took to their desk. got car keys within 15min and were on our way. "

" great and pleasant service. meet us at the arrival and took to their desk. got car keys within 15min and were on our way. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by SUSAN - 21 October 2018

" Staff need customer service training, a smile goes a long way. "

" Staff are very surly could do with some customer service training. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by GISNALBERT - 12 October 2018

" Easy to use website. "

" I feel like we have just got ourselves into a con act. When picking up the vehicle, there was no checklist of what I should have received, and I received: the receipt/invoice, the check on the car (i.e. damages, etc) and the keys. When dropping the car, I was told that I needed to return the car documents as well -- which I have not received in the first place. In the end, this con act costed us 320 Euros. I would definitely not rent from Carwiz again after this. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 8

PULA, HR - Reviewed by ANDREW - 28 September 2018

" This part of Croatia was beautiful and still unspolit. The car was fantastic and the driving experience brilliant. Lovely people from arrival to departure, visit as soon as possible to enjoy. "

" Very smooth collection and return. The reception area was easy to find and the staff we very polite and professional. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by DAVID - 16 September 2018

" Always highly satisfied with auto-Europe. "

" Staff were thorough, explaining everything, very helpful and friendly. One of the best car hire experiences we have had. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by SIMON - 16 September 2018

" Overall, vey good "

" The guys at CarWiz were excellent....they even went and collected my wife from the terminal whilst I was sorting out the documentation. The car we were given, although having a couple of scrapes was a bigger better one than the category ordered. No high pressure sales techniques employed to take out extra insurance, instead they helped sort out a Green Card so we could travel into Montenegro. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

DUBROVNIK, HR - Reviewed by JACOB - 12 September 2018

" No issues with auto europe "

" On drop off guy was disappointed we didn't do any damage to car. Obvious why. "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by PAUL - 11 September 2018

" It was unclear that this was 100m off airport when I made the booking "

" Understaffed at pick up. it was very slow with just one person handling each booking "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by DIARMUID - 05 September 2018

" great location in terminal with car just outside; no hitches at all "

" friendly and efficient staff; quick service "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

DUBROVNIK, HR - Reviewed by GREGORY - 30 August 2018

" Good "

" Good "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by GEORGE - 29 August 2018

" Very y smooth "

" Staff friendly and helpful dropping me off at the departure terminal. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

DUBROVNIK, HR - Reviewed by PRADEEP - 23 August 2018

" Excellent customer service provided Car was very good "

" Excellent customer service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by GARETH - 16 August 2018

" All round excellent service "

" All round excellent service .... especially as unfortunately our collection of the vehicle was delayed by 24 hours due to Lufthansa being the worst and most arrogant airline in the world :-( :-( "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by MICHAEL - 08 August 2018

" Read above "

" Very slow service but main issue is with autoeurope who state that the desk is in the terminal building which it definitely is not....you have to get a mini bus to the car location. You need to change your information as it is VERY misleading. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 9

SPLIT, HR - Reviewed by MUHAMMAD NURHAKIM - 02 August 2018

" Reimbursement instructions was very clear and their staff responded promptly. It was hassle free and we received our money back faster than expected. "

" Pick up was smooth however, we were still charged late pick up fee when there was delay to the flight. We would appreciate how they determine quotation for the damages as it was not explained. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 7

SPLIT, HR - Reviewed by COLLEEN - 23 July 2018

" Awful "

" Awful "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 8

PULA, HR - Reviewed by HANA - 21 July 2018

" Over all good "

" Great car quick drop off. At 120 euros offered insurance at counter was too high to even consider. Wished th staff gave us a quick how to turn on lights etc at night "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by AIDAN - 20 July 2018

" Carwiz said that Auto Europe had not confirmed the booking of the customer in front of me and all Carwiz and Auto Europe wanted to do was argue; they were blaming each other and appeared to be totally uninterested in helping the customer "

" The advertisement was Fuel - full to full but it wasn't and that was never told to me. When I collected the car the customer in front of me had a problem with the booking but Carwiz were not interested in helping him. They just tried to get more money from him. "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 5

SPLIT, HR - Reviewed by MARK - 16 July 2018

" Staff picked us up promptly from Split airport and had car ready, wait wasn't too bad but facilities were poor only one person in hut because it was too small and others had to stand outside in heat luckily we were first in queue and staff were very efficient and courteous "

" Overall good "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PULA, HR - Reviewed by AUSTEN - 14 July 2018

" Easy to use comparison site so all good. "

" Actually the dreop-off was fine the guy who gave me the car checked it back in very quickly, but when we were picking up it was painful since there was a group fo 4 young men who appeared to have never rented a car before and took about 30 mins to go through everything and only 1 staffmember on duty. Is there no way to fast-track the pick up similar to Hertz Gold ? ! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by GAVIN - 12 July 2018

" Really convenient to use Auto Europe "

" Not very accessible from the airport, quite inconvenient. Toyota CHR is not similar to a Peugeot 3008. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 8

SPLIT, HR - Reviewed by JOSEPH - 27 June 2018

" you need to make clear the terms and conditions and the issue with credit cards, deposits etc as this situation must arise fairly often when couples or families rent cars "

" We had a major argument as I booked the car on my credit card - rafik taibjee, but my partner was the person doinghte driving. we have always been able to do this provided i sign to say i take responsibility for any breakages etc. the car company could not allow this, unless i paid £70 per day for dual drivers. This was a massive issue as i had car hire excess insurance which then became invalid too if I was not the principal named driver on hte rental agreement. I offered to be the principal dirver and forget my partner driving, but they aid they would have to cancel the entire booking then. the car was filthy on pick up and had rubbish in the car, and the windscreen wiper bottle was empty which is also hazardous "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 3

ZADAR, HR - Reviewed by ZACHARY - 26 June 2018

" They give misleading information on your booking forms with the rental company. Which then leads you into a late arriving fee as soon as you land. The info on the paperwork will tell you the company is open all day umm wrong you will get a late fee any time after 9pm my original pick up time was 10pm but after a late flight arrived at 11:01 to be told it would be €50 late fee for being 1 minute late. A con of a company "

" Auto Europe fail to notify the customer at time of booking what times car Wiz shut and only state there will be a late fee charged if pick up is after hours from a selection of airports. My original booked time of pick up was 10pm but after a late flight arrived at 23:01 to be charged £45 by car Wiz for being late by 1 minute. Auto Europe states on the paperwork at carwiz is open all day. Regardless of the fact that I was late we would have still been charged a late fee on my original time of collection as they such at 9pm but once again auto Europe state on the paperwork they are open all day. Be wear of this company it feels like a con to make quick money out of you at the airport. The car I was given had alot more damage on it then first written down on the rental agreement. To which I was told don't worry we only look for the deep stuff. Umm no as another customer was being charged for a small underside mark. I would not recommend this company they seem like sharks "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 6
Condition of the Vehicle: 5

PULA, HR - Reviewed by ANTHONY - 25 June 2018

" Apart from being charged €50 unnecessarily everything else was ok. "

" Our plane landed one hour late and we joined the queue at the car wiz desk just before 23.00, by the time it was our turn at the desk we were told that because it had now gone past 11 pm we will be charged €50. I feel that this was unnecessary because if they were not so slow at booking people in at the carwiz desk we would have been on time. I wonder if they take their time because of this. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 4

ZADAR, HR - Reviewed by PIERLUIGI - 24 June 2018

" Easy and fast booking process, all features and conditions explained properly. "

" Great experience! Great price, quick pick up, easy and smooth drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PULA, HR - Reviewed by MARIE LOUISE - 12 June 2018

" Comments as above "

" Overall a very positive experience. The car was new and that fact was pointed out to me so many times during the handover that I was beginning to feel uncomfortable about driving it any distance, leaving it in public car parks etc. For that reason I can't give the company 100% "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by SHRIDHAR - 12 June 2018

" Very polite and friendly on pick-up. We unfortunately had a nasty accident whilst in Croatia. Carwiz were sympathetic, helpful and replaced car promptly the next day. Would definitely recommend. "

" Very polite and friendly on pick-up. We unfortunately had a nasty accident whilst in Croatia. Carwiz were sympathetic, helpful and replaced car promptly the next day. Would definitely recommend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by BALJINDER - 15 May 2018

" Very good "

" Friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by LAZO - 14 May 2018

" Simply excellent. "

" Simply excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by BRENDAN - 30 April 2018

" See above "

" Arriving at the airport, there was nobody at the desk and I had to wait. A friendly rival person called them and after 5-10 minutes someone arrived. He said they keep the cars offsite not at the terminal as they claim in the booking. We drove to the offsite office 5 minutes away. The car was nice as reserved. I asked them to walk me round but they just said to look myself. On return, I had to find the offsite office again - not the airport drop off as advertised. There was no welcome really - just a bunch of young guys. I asked for help and they found someone to take the car back. There followed a very detailed inspection of the car and they found a scratch under the bumper (when I picked the car up, they made no attempt to tell me to look closely under the car!) They then asked for EUR115. I then had to wait for a ride back to the airport. The whole experience leads me to believe the leasing company that runs? Car Wizz has strict instructions to either get a top up insurance premium from drivers or to find a scratch. Certainly, this was one of the worst car hire experiences. At the least, you ned to tell hem to stop advertising airport pick yup and drop off. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PULA, HR - Reviewed by VEDAT - 30 April 2018

" Next time. "

" Very very slow at Pula. More thean one hour. "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7