CARWIZ GREECE Car Rental Reviews

ATHENS, GR - Reviewed by KONSTANTINOS - 14 September 2025

" The staff is very friendly and helpful but there are always two issues with the brand. Car condition - there is always something broken Drop off and release deposit is always something, other suppliers takes less 3 minutes and deposit returns in 2-3 days if not immediately. These guys take over 10-15minutes to drop off and 10 days to release deposit. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 5

CORFU, GR - Reviewed by NICHOLAS - 10 September 2025

" Overall good experience "

" Friendly staff. Speedy collection and Drop Off. Some people wouldn't like the walk with luggage. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CORFU, GR - Reviewed by PHILIP - 08 September 2025

" Excellent service and friendly, professional staff "

" Excellent car and great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by ANDREW - 18 August 2025

" All in all a good service. "

" No que on collection of vehicle, invited to take video and photos, left deposit as per all rentals these days. Car was a bit rough around the edges but it had done 50,000 miles so no surprise. Drove fine though and no issues. Dropped off unwashed (just dusty) and deposit put back on card and receipt received. No problems. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

HERAKLION, GR - Reviewed by JAMES - 12 August 2025

" All good but as expected "

" The pick up took 90mins. The communication of the meeting point was confusing, followed by a 15 min drive to the actual office and then an unfathomable 30mins of typing things into computers in the office! Drop off at Chania was quick, clean and efficient "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 8

KALAMATA, GR - Reviewed by NIGEL - 14 July 2025

" Very good value, friendly and helpful staff. Happy to recommend and would use again "

" Very good value, friendly and helpful staff. Happy to recommend and would use again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MYKONOS, GR - Reviewed by MILTIADIS - 04 July 2025

" Straight forward online process. "

" Staff at the counter are friendly however paper work process could be more efficient. In terms of car pick up and drop off Ali has been excellent and very efficient. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 9

THESSALONIKI, GR - Reviewed by SCOTT - 25 June 2025

" Carwizz will not use them again "

" Staff very pushy trying to sell extra insurance breakdown cover not a good experience "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 6

CHANIA, GR - Reviewed by FRANK - 21 June 2025

" Watch out for hidden extras "

" Good check-in apart from 'extra' cost for cleaning (standard apparently) "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

THESSALONIKI, GR - Reviewed by LEE RICHARD - 19 June 2025

" All good "

" All was great with good car and good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by EDWIN - 19 June 2025

" Smooth nice car perfect size for Crete. "

" Needs a autoeurope sign on building or flag outside. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KALAMATA, GR - Reviewed by MARK - 18 June 2025

" Car we were allocated poor after complaints a newer car was much better however we should not be put in that posy "

" When we arrived the car allocated was a mess. Dents scrapes everything. Headlight were even hazed over in my opinion not good enough for a hire car. When I complained and said that wasn't good enough it's a mess he phoned his boss and he said take the newer car that was there. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

THESSALONIKI, GR - Reviewed by NICHOLAS - 14 June 2025

" very disappointed to be made to pay for something I didn't do "

" having taken photos of the various scrapes on the car I unfortunately didn't get on my knees and take a picture of the underside of the passenger cill which had a dent in, and when returning the car Carwiz showed me the damage, saying I had done it, when I hadn't and then charged me €289.94 Euro. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 3

CHANIA, GR - Reviewed by PETER - 03 June 2025

" Overall a good selection of vehicles and providers "

" To whom it may concern, I would like to make a formal complaint about the treatment and service we received on our recent trip to Greece. Car collected on the 23rd May 2025. I booked my car on January 13th 2025, my car wiz booking reference was #25-06-168. On arrival at the Carwiz office at Chania, it was a long process. After a 30 minute wait for my car, I was taken to a car that was smaller than what I had paid for. The car I was given, a Citreon C3, was highly damaged (photos attached) and not what I was expecting. I was travelling with friends and they had paid for a smaller car and they received a newer version of the same car as me. After talking to my wife, I queried the car I received. I was told by the manager of the office that the car I was given, the Citreon C3, was not the car I had reserved and not the size reserved. I queried why if this was the case that I was given this car. No reason was given. I asked for an alternative car, and was reluctantly given an alternative, also in poor condition. It was made clear that this was my only choice. It is disappointing to say the least, as my previous experience was very positive and why I chose to use Carwiz again. How is it possible that the incorrect car was provided when it was booked in January for a May collection? How can you as a company provide cars that are in such poor condition? Why was I knowingly given a car that was not the correct one? I would like to request a refund of the full costs for this rental, as it was a situation where the correct rental car was not provided. I look forward to hearing from you. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

CHANIA, GR - Reviewed by CHRISTOPHER - 29 May 2025

" Very smooth "

" Not enough priority for customers who have already booked a car. Waiting in queue for new bookings to be processed. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by TIMOTHY - 17 May 2025

" I like using Auto Europe because I know I can speak to someone on the phone if I need to. I've used them half a dozen times now but haven't had to make any claims etc, but I'm sure they would help if I had a problem. "

" First time I've used Carwiz. Booked a compact car for 8 days, they gave my a 5 door Corsa with approx 74000 kms on the clock. I had no problems at all with the car. The car had a few scratches and dents on the body and wheel hubs but we photographed every panel and the wheel hubs. We bought our own excess insurance in the UK ( Its a lot cheaper) and Carwiz withheld 500 euros on my credit card to cover part of the excess which I expected. The tank was 3/4 full ( again we took a photo) and we returned it 3/4 full. Carwiz took 5 minutes to check the car and released the 500 euros. Would I book with Carwiz in Chania Crete again, Yes. Follow the rules and you should be ok. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

CORFU, GR - Reviewed by SALLY - 14 May 2025

" Great prices, great car, friendly helpful staff, will definitely use again "

" Easy check in, check out, lovely friendly staff, couldn't ask for more "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MYKONOS, GR - Reviewed by NIKOLAS - 24 April 2025

" overall easy process but you recommended carwiz so overall not happy "

" Cheapest option for a reason! Filled up the car at a gas station in order to redeliver it with a full tank but the gas meter didn't move. Clearly it was broken. Nonetheless, they charged us a fee for redelivering the car with less gas. Even after explaining the situation to the manager and agreeing to waive the fee they still went ahead and charged us. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

THESSALONIKI, GR - Reviewed by PETROS - 06 December 2024

" I rent cars from them at least twice a year. Never had any problems with car wiz. "

" I rented cars from them berore. Everrything was fine. Their cars are in good order and clean. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATHENS, GR - Reviewed by FOTIS - 04 December 2024

" The first car offered had a cracked windshield! I had to take a car one category smaller than the one I paid for ! "

" I was not told that i will be charged €100 if I return the car after office hours !! I returned the car 3 days before the contract was due!!! "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 6

ATHENS, GR - Reviewed by JOHN - 31 October 2024

" Easy to book excellent price We will book again "

" The staff were all excellent but the car had a lot of damages The customers must take a lot of pictures. The staff were all very polite, helpful and did their best to help us "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 6

CHANIA, GR - Reviewed by NICOLAS - 26 October 2024

" Good "

" Efficient check in and car look over. Ditto the reverse at the end. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CHANIA, GR - Reviewed by MATTHEW - 24 October 2024

" Would highly recommend "

" Excellent value for money. First class service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by ROGER - 22 October 2024

" The only issue I had was trying to locate the car hire company at chania airport. Perhaps some signage would help at the airport. "

" Staff were very helpful and friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATHENS, GR - Reviewed by PHILLIP - 10 October 2024

" Autoeurope consistently provides competitive quotes "

" Transfer was OK but process for getting car was slow. Inspection of vehicle was strange as agent wanted me to take video/pictures whilst she inspected the car. She then wanted me to sign her paperwork even though I had not seen what damage she had noted. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 10

KALAMATA, GR - Reviewed by CHRISTOPHER - 05 October 2024

" Good value car hire and very efficient administration from initial booking to my on-site experience. "

" Pick up from airport could have been speedier but all other aspects were excellent. I chose to upgrade my car when offered but did not feel pressured. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by ITAMAR - 03 October 2024

" Did not stood their commitment to provide automatic transmission "

" Totally not customer helpful "

Value for Money: 2
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 3

HERAKLION, GR - Reviewed by CHRISTOPHER - 29 September 2024

" All easy, competetive and well arranged by Auto Europe. Expected as used previously. "

" Little awkward to find when arriving at airport. Otherwise no issues with operation. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ZAKYNTHOS, GR - Reviewed by MIKE - 27 September 2024

" Great quality car at a great price easy from start to finish. "

" Easy to book and reserve and someone waiting at the airport to take us to collect car rental site and back to airport at the end of rental "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORFU, GR - Reviewed by JEAN - 26 September 2024

" As abovd "

" Staff were very good. It was a bit of a long trudge from the arrivals building. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KALAMATA, GR - Reviewed by MICHAEL - 21 September 2024

" It was fine although not at airport it was only 5 minutes away and chap was waiting for me with board with my name "

" Brilliant service .friendly chap. Car had loads of scratches and a dent but it worked fine and did not let me down. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

CHANIA, GR - Reviewed by RUFUS - 20 September 2024

" Auto Europe were also brilliant. All in all, a fabulous service "

" Carwiz at Chania Airport in Crete were absolutely brilliant. Speedy and clear and efficient when I picked the car up. Absolutely zero hard sell of any additional insurance and when we looked around the car, the Carwiz rep said to take a full video of the inspection of the car as we were walking around it. If going to Chania again, I would not hesitate to use Carwiz again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORFU, GR - Reviewed by STEVE - 20 September 2024

" As above, we have a serious complaint against Carwiz and do not consider that Auto Europe should be using them as a supplier as they are corrupt. "

" Unfortunately, we had a very bad experience with your associate company, Carwiz at Corfu airport, and we need to make a strong complaint about this please. Firstly, our reservation says "meet and greet with handheld sign", however this did not occur. We had to walk about half a mile in in heavy rain. This is only a minor part of our complaint though which is about the way we were treated by the aggressive and corrupt staff at Carwiz. They gave us the car that we had ordered when we arrived on the evening of Monday 9/9/24. We then drove to our accommodation which was 2-3 miles away, possibly a ten minute drive. We noticed immediately that the car was very old and in a poor condition, the engine made a lot of rattling and grating noises and the car struggled to go up small hills. There was no rubber on the clutch pedal and my foot kept slipping off the bare metal. The next morning, Tuesday 10/9/24, we drove back to Carwiz and explained the issues with the car to both an employee and the manager. Both were very uninterested and unhelpful when we said that the car was dangerous to drive and not roadworthy. The manager and his sidekick both got quite aggressive and forceful but we stuck to our guns and eventually they agreed to exchange the car when we said we'd call Auto Europe to complain. They initially said they'd swap the car for one like for like in size but then they changed their mind and said that they only had a small Toyota Yaris that we could have. We were unhappy with this but these discussions were upsetting and wasting our holiday time so we had to agree. We asked for a discount as this car was cheaper than the one we had booked but they refused point blank. They also said they'd charge us for the petrol used by us to drive to our accommodation and back, only a couple of miles away. We advised that we only brought the car back as it was faulty and so we shouldn't be charged for this petrol, however they got very aggressive about this. I asked how much it the petrol would be and the manager said 2 Euros so we agreed to this as it was only a small sum. I wrote the amount on the agreement sheet and showed the manager and sidekick and then I signed the sheet. We signed the new hire sheet for the Toyota Yaris and left. On Monday 16/9/24, we returned the car and Carwiz signed it off with no damage. The sidekick then said that we owed 32 euros for the fuel for the first car. I said that we had agreed 2 Euros with the manager, and I had written this on our contract before signing it. He said that they hadn't agreed 2 Euros. After some argument, we asked to see the manager and the sidekick sent for him. In the meantime I phoned Auto Europe and spoke to Eloise at 13.35 Corfu time, 16/9/24 and told her about the issues. Eloise said that she could not help us at that time and that Carwiz would deduct the sum of 32 Euros from our deposit, however that you would escalate the complaint when we sent in the details and recover our money. She asked that we send in a copy of the sheet that we signed. We therefore went back in to talk to the Carwiz employee and asked him to pass us our contract but he would not give it to us. This became quite heated as we are entitled to see the contract that we signed, however he said that we had to wait for his manager to return. As we seemed to be getting nowhere, we said that we would call the Police to help us. The employee said to go ahead, so we called 112 and explained the situation to the Police. Unfortunately, they said that they could not assist as this was a financial disagreement only. The manager arrived around 15 minutes later. We had the same discussions with him but he refused to allow us to pay the 2 Euros for the petrol and said that it was now 32 Euros. We requested to see our contract and he picked it up and showed it to us. I pointed out where we had written two Euros and I asked for a copy of the sheet but he refused. We then asked to be allowed to photograph it with our phone but he disagreed. We then needed to argue some more, following which he took out a pen and scribbled out my writing of 2 Euros, before allowing us to photo the sheet. We then had to leave to catch our plane. They will have deducted a sum from our 500 Euro deposit. We do not know how much this will be yet, hopefully only 32 Euros, unless they decide to deduct more. This company have caused us great stress at both the beginning and end of our holiday which has really upset us and put a dampener on the whole holiday. They tried to give us an unroadworthy and dangerous car it was very difficult for us to obtain a replacement. When we did, they gave us a small car instead and refused any part refund plus they have criminally overcharged us on the use of petrol. They were aggressive and had no customer service at all. Their actions in trying to overcharge on the petrol and amending the contract by hand should be investigated. We therefore wish to claim a refund based on the reduction in cost for the small car against the car we booked, a refund of the 32 Euros charge for petrol (or whatever amount they decide to deduct) plus we would like some compensation for our time and stress getting these issues resolved which should not have occurred at all. Please also note that on all three occasions that we were at the Carwiz, there were other customers making complaints and the staff were rude to them as well. We heard two sets of people complaining about very large deductions made from their deposits for only very minor damages. One lady told us that they tried to charge her a huge amount for insurance which she had not asked for. You would be much better off not associating with Carwiz as they seem to be a very poor company, not interested in customer service and intent on making excessive charges to customers who have little or no ability to challenge the situation. Carwiz hold the deposit and can make any deductions that they want. We attach photos of the two staff members who were very intimidating and agressive to us, photos of the original car, the dangerous pedal and the small replacement car. Also attached is a photo of the contract but this is after the manager scribbled out my writing of "2 Euros" at the bottom of the page, although you can just make this out. You can also see on the document that they have written "1 bar less fuel". This shows that the petrol had only gone down one bar so wanting to charge 32 Euros for this is much too high. Unfortunately we didn't video the noises made by the engine of the first car as we hadn't expected to encounter any issues in swapping the car. Also, we should have photo'd the signed contract on the second day when we swapped the car but we didn't think of doing that at the time, again not realizing that Carwiz would go back on their agreement and corruptly try to overcharge us. Thank you very much for reviewing this situation for us. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CHANIA, GR - Reviewed by PATRICK - 17 September 2024

" See above about the fact that the car we booked and paid for the advance was not available and we were given the less good quality Car and then there was a lot of confusion about the insurance because Car was would not accept the insurance that we had taken with Europe and said they didn't even know about it "

" We booked a car and paid for it in advance but when we got there they said they had no more cars left and they told us to go back to the site we booked through and find a different supplier. They then found a car which was less good and old and needed servicing, but we took that anyway. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 2

PAROS, GR - Reviewed by NEIL - 11 September 2024

" Excellent service "

" Excellent customer service and an easy process "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by TIM - 06 September 2024

" Admin etc was good let down by a very poor vehicle which was not worth the money. Auto Europe should check out the cars on the ground as they give an overall poor impression. "

" The car was in very poor condition. The clutch was worn and first and second gear were in poor condition. The driver door was bent and damaged, the interior of the car was in poor condition and the seats had water or sweat marks. The additional insurance costs also appeared to take advantage of the tourist. "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 2

CORFU, GR - Reviewed by GEORGII - 04 September 2024

" you provide wrong phone number you mentioned that Carwiz will meet me at the airport you mentioned that I cap pick up the car at 22:00, but there was additional charge for late pick up. "

" good company "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

CORFU, GR - Reviewed by EUGENE - 30 August 2024

" No issues "

" Confusing pick-up instructions and not very informed staff "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 9

CHANIA, GR - Reviewed by STEPHEN - 20 August 2024

" Pretty good site and good value but I'm now a bit concerned when I book a vehicle I might get a dodgy one "

" The rate was cheap so I can forgive the issues but the car had done 170000km with significant damage around the bodywork. The front left indicator bulb was broken when I got the car and only realised after I set off. Most irritating though was when returning the vehicle I was questioned about the damage with the guy saying it was "too much". I had to show him a video I had taken of the vehicle when I collected it before he was satisfied. I'm glad I took a video as I can imagine I would then have to have a big argument to insist I hadn't damaged it "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 4
Condition of the Vehicle: 4

ATHENS, GR - Reviewed by VICTORIA - 07 August 2024

" Let down and made to feel like it was our fault even though I had already paid for the specific van and had no way of getting from the airport to the car hire place other than waiting for a shuttle bus that took an hour "

" We stood at the airport for an hour phoning various departments to find out where our collection was, when we eventually got the shuttle bus to collection depot there was no vehicle for us. The ladies answer was we were late. I had paid for a 9 seater which they literally gave to some people whilst we stood in a que waiting to be seen. They eventually offered me a spare shutttle bus with the company logo on, with no reduction in price. She even wanted me to pay more for the added driver which I had originally asked for already on the booking. The vehicle had seat belts missing, engine screamed but my only choice for a vehicle for the week that fitted us all was I was told it's this or nothing. So had to take the van. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 2
Condition of the Vehicle: 1

CHANIA, GR - Reviewed by DAVID - 06 August 2024

" Staff and transactions fine. Car appalling "

" Car was not 'similar' to the one booked in anything but size. Massively under-equipped. Hugely under-powered. Literally never driven a car in my life that struggles with averagely steep hills in first gear! Not had a hire car in years that didn't have satnav or at least the option to add or Android Auto. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MYKONOS, GR - Reviewed by WAYNE - 06 August 2024

" Autoeurope offered an upgrade which was paid for. The car picked up was the same as the car before upgrade and the rental company had no record of any upgrade "

" Good experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by ALAN - 29 July 2024

" See 3 above "

" Counter staff were incredibly slow at pick-up, the slowest I have experienced, quicker at drop off. The Fiat Panda had 90k on the clock and had seen better days. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 4

THESSALONIKI, GR - Reviewed by JOHN - 26 July 2024

" Great service "

" Very good service highly recommended "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by ADRIAN - 25 July 2024

" I have tried calling 5 times and your office is constantly closed. I recently hired a car via Carwiz collection at Chania airport Crete Monday 14 July 24. My flight was delayed, and I collected the car after midnight. I was charged 99.99 euros for a late collection of the vehicle. The representative of Carwiz indicated the information on the paperwork you supplied me is misleading regarding opening times, please see attached. It states OPEN Mondays-Sundays all day. No mention of a late collection fee. I purchased additional insurance from yourselves, and I am looking for you to refund me the 99.99 euros. I look forward from hearing from you and can you please acknowledge the receipt of this email. "

" I have tried calling 5 times and your office is constantly closed. I recently hired a car via Carwiz collection at Chania airport Crete Monday 14 July 24. My flight was delayed, and I collected the car after midnight. I was charged 99.99 euros for a late collection of the vehicle. The representative of Carwiz indicated the information on the paperwork you supplied me is misleading regarding opening times, please see attached. It states OPEN Mondays-Sundays all day. No mention of a late collection fee. I purchased additional insurance from yourselves, and I am looking for you to refund me the 99.99 euros. I look forward from hearing from you and can you please acknowledge the receipt of this email. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 8

ZAKYNTHOS, GR - Reviewed by TIMOTHY - 23 July 2024

" The cheap price on line ended up being the same as the major car hire names in the end due to the necessity of taking out the full cover. "

" Didn't like the extra cost to obtain full coverage- felt like a hard sell when you have just arrived - should be offered online and price should be a lot less than £140. Staff were friendly but we had to wait a while in the airport to get taken to the car hire centre and same on drop off but not as long. Vehicle was well used and only had 1/8 fuel on collection. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 7

KALAMATA, GR - Reviewed by PHILLIP - 16 July 2024

" To be fair to Carwiz, we were picked up and collected a battered car which appeared road worthy at a competitive price and on return, our deposit was swiftly returned and we were taken back to airport in a timely fashion. I just wanted my credit card to be blocked as per voucher details and not charged. "

" The car had multiple damages and had done many miles but it did work well and was good value for money. However, I was not happy with being charged 900 euros deposit which was refunded because the voucher stated that 1100 euros would be blocked; that didn't happen and I suffered a high credit card statement to pay plus the cost of currency variations. I wanted the block as per voucher. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 5

CORFU, GR - Reviewed by CHRISTOPHER - 15 July 2024

" Maybe just need option for pickup at airport "

" All was perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORFU, GR - Reviewed by ANDREA - 10 July 2024

" Your are deliberately not giving customers the information they need regarding picking up the car. To anyone that does not know Corfu airport and your instructions are to turn left and walk to the crossroads, people have no idea how far they have to walk in 40 degree heat with their suitcases. And for elderly or those with walking difficulties, I had to pay €15 to get a taxi there and the Car Wiz staff kindly drove me to the airport on my return for which I was very grateful for. I cannot fault Car Wiz service and the car was brand new but really disappointed with Auto Europe information. You really need a car wiz shuttle collection like most of the other car hire companies. There is no point in getting a good rate car hire with you to have to pay extra to get to the pick up point. "

" Have absolutely no complaints about Car Wiz in fact would rather deal with them direct if the price is right because there is always a catch or misinformation when booking through Auto Europe "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORFU, GR - Reviewed by ROBERT - 01 July 2024

" No pick up at airport so we had to walk around 1km to car wiz office in very hot conditions, incorrect contact number on auto europe documents so we couldn't contact car wiz "

" Car wiz staff were very helpful "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

CORFU, GR - Reviewed by ITAMAR - 30 June 2024

" Satisfied "

" Had to stroll in very hot day to the agency Instead off being picked at the airport "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by BEN - 25 June 2024

" Booking was easy. "

" Very cheap. Great, friendly staff. Vehicle was well used, clutch felt lose. But otherwise fine. Was busy at drop off, slow processing of customers picking up cars. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 5

ATHENS, GR - Reviewed by EROTOKRITOS - 24 June 2024

" Carwiz was okay, Auto Europe was a nightmare to deal with. Very disappointed in the service. Unhelpful and only interested in finding more ways to make the customer pay "

" Carwiz was okay, Auto Europe was a nightmare to deal with. Very disappointed in the service "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 8

CORFU, GR - Reviewed by JOHN - 22 June 2024

" Excellent vehicle and great value. "

" Unfortunately and contrary to the contract, nobody was at the airport to contact, and I needed to get a holiday rep to phone for directions. To the pick-up. Other than this incident it was an excellent service. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

CORFU, GR - Reviewed by NICHOLAS - 20 June 2024

" See above. The booking process was okay, costs are okay but providing information which is incorrect when you apparently have been repeatedly told by the rental company of this is inexcusable. "

" Staff were very friendly and efficient. However, they were let down by incorrect information being sent to me by Auto Europe. I booked with them because I wanted a booking office on terminal but it turns out that their office is outside the airport entrance and they don't provide a shuttle service. Further complicated by the fact that the telephone number given to me by Auto Europe was incorrect. Apparently all these issues have been pretty visually reported to Auto Europe but endure. The end result was that my wife and I had to walk for 10 minutes in the evening heat with all our luggage to get to the rental office. We are both pensioners and I have mobility issues. This was extremely painful for me and hugely inconvenient. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 10

ATHENS, GR - Reviewed by KEVIN - 16 June 2024

" See above "

" Staff who dealt with us were really friendly. Two things that let them down slightly were that the petrol wasn't full as promised so we had to try and gauge it when dropping the car off otherwise we were paying more than we needed to. Secondly the transport to and from the airport wasn't good. When we arrived at the airport the vehicle could only fit me in it and not my wife so there was a delay whilst she was later collected. On dropping off the car we were sat in carwiz for 45 mins after the car was checked over before we got a lift back to the airport which was making us anxious as we had a flight to catch. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 9

HERAKLION, GR - Reviewed by MARIETA - 15 June 2024

" Friendly staff and fast service "

" Frequent shuttle from airport no need to call. Fast document process, easy in and out. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORFU, GR - Reviewed by RICHARD - 13 June 2024

" No "

" Tried to upsell me on expensive breakdown insurance No one waiting at airport had to walk about 500m down a road to find their office "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 10

CORFU, GR - Reviewed by ANDREW - 13 June 2024

" The car was good but finding it was a nightmare!! "

" Wrong contact details for Car wiz put on voucher, we were expecting a meet and greet service however there was no one at the airport to meet us and the telephone number for Car wiz was incorrect, it took a bit of tracking down and eventually by the time we had walked out of the airport to the Carwiz office, we were out of hours and had to pay an additional 4o euros, we then had to pay another 40 euros for early drop off due to our ferry being changed. At no time were we told when booking that these additional fees would apply. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORFU, GR - Reviewed by JULIE - 10 June 2024

" It would have been perfect if we had been met at arrivals, but was spoilt by long walk in the heat. Wrong information given to us. But the car was great "

" Everything was great apart from we were told we would be met at arrivals and taken to our car. It did not happen. We had to phone up to be told we had quite a walk to the location. We had two elderly ladies with us so struggled to get there "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

SANTORINI, GR - Reviewed by FREDDIE - 09 June 2024

" Not getting zero excess on my booking and I did not get too much help from auto Europe customer service. They offer me to change company but have to pay more out of pocket "

" Booked zero excess, however autoeurope or carwiz did not book any insurance, therefore I had paid extra on collections "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

CORFU, GR - Reviewed by DAVID - 06 June 2024

" We specifically booked the car we chose because it was stated to be "At Airport" and not to require a "shuttle". However, when we arrived it became apparent that Carwiz was not at the airport and a shuttle was required. The voucher instructed us to look for a sign with our name on it but there was no such sign. We called the telephone number on the car hire voucher but this did not take us to Carwiz. The address for the location of the Carwiz office was also incorrect. We called AutoEurope who redirected us to a Carwiz number in Croatia. We were in Greece. The Carwiz office in Croatia told us we needed to look up the address for the Carwiz office online and that they could not provide it to us over the telephone. We were travelling with a one year old and resorted to getting a taxi to the Carwiz office at additional expense. We understand from the Carwiz office that this is a recurring issue. There is in fact no shuttle service and the information on the voucher is incorrect but has not been corrected by AutoEurope despite Carwiz's requests. We are extremely dissatisfied with the service we have received. "

" Carwiz office is not at the airport. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 10

ATHENS, GR - Reviewed by CHRISTOPHER - 06 June 2024

" I only had to rent with Goldcar because my plane was delayed and my previous reservation with Carwiz was not honoured. I contacted Autoeurope about it and was promised someone would come back to me, but no one did. "

" Goldcar was fine. My complaint is as below "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ZAKYNTHOS, GR - Reviewed by JOHN - 05 June 2024

" slight damage on wing mirror had full protection but still waiting for refund 2 weeks later "

" so so "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by AHMED - 01 June 2024

" I was let down by your team when I had no support from you, you left me stranded with no car of the back of a redundant voucher that CarWiz wouldn't honor. Never again "

" This was a con, arrived to CarWiz to be told they can't honor the voucher I have from AtuoEurope. They asked for £400 deposit instead of £200 on the voucher. The sad fact is when I called Auto Europe they didn't help at all. They asked me to pay if I got the money. I ended cancelling this whole scam deal and rented elsewhere. I was stuck in the Airport I had to pay much more for the car hire but things went really smoothly from there with Alamo. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CHANIA, GR - Reviewed by BRENDAN - 13 May 2024

" All went to plan "

" All went to plan "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

CHANIA, GR - Reviewed by ANTHONY - 04 May 2024

" As before- still waiting for refund "

" When I arrived late there was no car available and I had to go to another company to rent. I was promised a refund because I took out insurance but I still have not received it I think this is extremely poor service "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CHANIA, GR - Reviewed by SALLY - 01 May 2024

" Everything went so well and no queuing at chania airport, Excellent service "

" Brilliant service and very good value "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORFU, GR - Reviewed by YASIN - 29 April 2024

" Takes too much time waiting in the office for them to process the details- nearly 25 mins "

" Not at airport terminal but outside perimeter on main road "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORFU, GR - Reviewed by MICHAEL - 15 April 2024

" Auto Europe supplied us with all the wrong details we were stuck at the airport for an hour and the helpline was less than helpful after the fourth call I had to make it clear they were not to transfer me to Carwiz as the number they had on file was incorrect and I kept getting a company who were not Carwiz. Carwiz do not provide pick up at the airport although that is what we requested and paid for through Auto Europe the address they had for Carwiz was incorrect. When we finally managed to get through to Carwiz they were literally a short walk from the airport and the staff were really helpful and couldn't apologise enough that we were given all the wrong information. "

" I have no complaints with Carwiz the staff were friendly and super helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by JONATHAN - 13 April 2024

" Perfect. "

" Perfect car hire experience. Friendly, great car, all good and would use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by HAZEL - 08 April 2024

" Booked car with additional insurance but this was not shown on booking. Also still not received deposit refund "

" No "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 6

HERAKLION, GR - Reviewed by JULIE - 20 February 2024

" I have booked hire cars through Auto Europe for many years. They provide a very good service and sort out any problems "

" The manager was friendly very helpful with our pick up and drop off and the car was excellent for our needs. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATHENS, GR - Reviewed by MIHALIS - 15 February 2024

" Excellent all over. "

" Excellent service all over! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATHENS, GR - Reviewed by KYRIAKOS - 13 January 2024

" Very positive experience "

" Friendly & very helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ATHENS, GR - Reviewed by GEORGIOS - 05 January 2024

" Get experience, very friendly and professional "

" Great experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATHENS, GR - Reviewed by ATHANASSIOS - 08 December 2023

" Highly professional: when I need to make changes to my booking they are always extremely helpful and polite. After a conversation with the sales reps I always put the phone down with a smile on my face. Thank you Auto Europe. "

" I aways receive an exceptional and impressive customer service at Carwiz: Every member of staff, old or new, I have met they are highly professional, polite, friendly and always try their best to help their customers! Great value for money and even better customer service! Highly recommended! Thank you Carwiz! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORFU, GR - Reviewed by MARTIN - 10 November 2023

" All good "

" I was a little disappointed I booked an Astra size car and ended up with a suzuki swift which I thought was smaller than we were expecting. Our friends booked the same car, Astra and ended up with a Skoda Fabia which was larger than the swift and more of an astra size car. I should of asked about it at the time but I did not. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

CHANIA, GR - Reviewed by WALTER JOHN - 09 November 2023

" Carwiz were very good but directions from Auto Europe to find them could have been better "

" Very happy with the car and price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by PETER - 08 November 2023

" I will likely try all other alternative suppliers before I have to go back to Car Wizz! "

" The car we received wasn't very good at all. covered in dents & scratches, I had to video the whole car because there was too much to list on the paperwork. interior trim falling off, missing electric window switch. Terrible to drive as well, struggled to get up any hill...! "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 4

ATHENS, GR - Reviewed by GEORGE - 04 November 2023

" In your system, as Auto Europe Company, and on the voucher which is produced by Auto Europe, better to give clear instructions about the company that is hiring the car, in my case Carwiz, and that there is a bus waiting in the specific parking. Such instructions were not printed and generated some anxiety and unecessary calls to your service. Carwiz though was great. "

" Polite and helpful staff. Car clean, safe and roadworthy. Very happy with the whole service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by ANTHONY - 04 November 2023

" We will use again as nearby Abbycar ripped me off for €1000 euros for a clutch repair which had nothing do do https://www.homebase.co.uk/deals.listwith me having only travelled 200 kilometres (53000+ on clock)!. Walk away from Abbeycar and use Carwizz "

" Really good value although due to October low demand but upgrade quality car provided a plus. Just a shame all the staff had gone for lunch on return and we had to wait and needed to ring customer service who arranged for them to return within 5/10 minutes. Overall good company as used them earlier in the year without issues but more expensive understandably in April/May, "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by RAM - 03 November 2023

" Very good service and car was as new. Very competitively priced "

" Very good service and car was as new. Very competitively priced "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATHENS, GR - Reviewed by JURGEN - 02 November 2023

" Very clean new car. Easy to drive. Checkin was easy as was checkout. Only downside is the wait for the bus back to the airport. It does not seem to be a constant circle. It seems the bus is waiting for customers to arrive and therefore the wait at the depot can be more than 20 minutes before the bus arrives. So it may be better to hire directly from the airport. "

" The wait for the bus back to the airport was a little too long and caused mild concern as to missing the checkin closure. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

KALAMATA, GR - Reviewed by BEN - 30 October 2023

" A most pleasant experience all 'round. "

" Dimitri was a pleasure to deal with and I couldn't recommend Carwiz more highly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

THESSALONIKI, GR - Reviewed by RICHARD - 29 October 2023

" My only criticism, having to ring 45 minutes after agreed meeting time to chase collection from airport to to hire office, and rented car having a completely empty screenwash bottle from pickup. Car otherwise was faultless and the staff friendly "

" My only criticism, having to ring 45 minutes after agreed meeting time to chase collection from airport to to hire office, and rented car having a completely empty screenwash bottle from pickup. Car otherwise was faultless and the staff friendly "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

RHODES, GR - Reviewed by JOANNE - 27 October 2023

" I'd use them again. "

" Car was supplied with a bump on the door but it was noted before I drove off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

HERAKLION, GR - Reviewed by BRYN - 27 October 2023

" Overall very good experience at a very reasonable price! "

" The car had quite alot of small damaged areas, but that is OK as its already been done so it camouflage any new little additions!! "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

CHANIA, GR - Reviewed by WILLIAM - 26 October 2023

" Nice when thete "

" No one at office had to wait 20 minutes "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORFU, GR - Reviewed by MICHAEL - 26 October 2023

" First class process "

" First class process "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ATHENS, GR - Reviewed by GEORGE - 25 October 2023

" n "

" n "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

CORFU, GR - Reviewed by PAUL - 25 October 2023

" A good experience and I will use the company again "

" Pickup a few minutes late, car had a few bits of damage, rear bumper had a screw holding it in position. Had to ask for a name and signature to say the car had been returned in the condition it was given. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 8

RHODES, GR - Reviewed by TREVOR - 24 October 2023

" We went with Auto Europe because it stated that Carwiz was on the airport.It wasn't, there was a shuttle service. Also, the car fuel tank was meant to be full-to-full. When we collected the car, the fuel tank was half full. Not a. massive deal, but annoying. "

" The car had severe body work damage when we picked it up. On reflection, we should have asked for an alternative as the damage could have been more than cosmetic -- ie to the chassis, steering, etc. I wasn't confident driving it. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 1

CHANIA, GR - Reviewed by RAYMOND - 23 October 2023

" Easy to locate, 5 min from arrivals hall. Fast efficient system, checking condition of vehicle etc. Good car, clean well presented, "

" Friendly, efficient, professional. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

THESSALONIKI, GR - Reviewed by ATHANASIOS - 22 October 2023

" Pleasant experience overall,no issues at all "

" Friendly staff and efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by ANDREW - 22 October 2023

" I would hire from carwiz again. "

" Straight forward rental. Efficient staff with nobody trying to sell me unnecessary extras. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

RHODES, GR - Reviewed by KIM - 17 October 2023

" Will use carwiz again "

" Great car at great price. Staff friendly and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORFU, GR - Reviewed by DAVID - 16 October 2023

" Autoeurope booking is very easy and have used previously. "

" We were met promptly at the airport and again when we returned the car. The car was ok but seats were a bit dirty but I guess it had done a few miles. The staff were all nice. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

CORFU, GR - Reviewed by KARL - 12 October 2023

" Staff great Vehicle. You get what you pay for. "

" Q car was damaged Had to take photos before journey begin to protect myself. Just because it's cheap doesn't mean mean a damaged car is acceptable "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

RHODES, GR - Reviewed by GLENN - 12 October 2023

" Good communication and no issues "

" Friendly staff, good service and little waiting time "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORFU, GR - Reviewed by SION - 11 October 2023

" made me sign the paper to say the body work was fine but would then not let me mark the body work damage on the papers, just told me to take pictures. All was fine but does seem a bit cowboy. But there was no issues at all! "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

THESSALONIKI, GR - Reviewed by DEREK - 10 October 2023

" As above hot charged 40 Euros for out of hours pick up. Auto Europe website and voucher made no mention of this. Completed an after rental enquiry form on my return checking progress today and your site has no record of it, very frustrating. "

" Got charged 40 Euros for an out of hours pick after a flight delay. No mention of this on the Auto Europe voucher which states open all day. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by CARLO - 09 October 2023

" Easy pick up and drop off. Very friendly staff. I will definitely use again. "

" Easy pick up and drop off. Very friendly staff. I will definitely use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KALAMATA, GR - Reviewed by IAN - 07 October 2023

" Excellent service "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

CHANIA, GR - Reviewed by PETER - 06 October 2023

" Apart from the difficulty we encountered trying to locate the office everything else was first class. "

" Very good experience and very happy with service and car. It would be helpful to explain to new clients where the Carwiz office is located as it took us some time to find it just outside the airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by JOHN - 29 September 2023

" Would recommend but advice not actually on airport site "

" Brilliant service but our only, very small, issue was that the collection/drop off point is not immediately at airport. You have to walk a few hundred yards to find them and there was no signage at airport. Once we asked someone it was easy to find. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by GEORGE - 27 September 2023

" Would use company again "

" Very helpful and provided a great car for the week "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by STEVEN - 25 September 2023

" The renting experience with Autoeurope is good, with Carwiz, not so good. "

" The car they provided initially was very poor. 124,000km on the odometer and the condition reflected this. There was a fan belt (.?) squeal so I drove it round the block and returned it. It was replaced immediately with a better car, which, although well battered with 80,000km, proved to be comfortable and reliable. I've rented with Autoeurope many times but this was the worst experience I've had to date. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 5

HERAKLION, GR - Reviewed by TIMOTHY - 22 September 2023

" We explained the above to autoeurope who were not remotely sympathetic "

" Two things adversely affected our experience which was a shame as the car was otherwise good with plenty of accessories such as apple car play. One was an unexpected charge levied at check in due to our fight being delayed by half an hour. The second was the car had a dirty windscreen and absolutely no water in the washer tank. It was dark and we had to stop at the airport and buy water and fill the tank "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

RHODES, GR - Reviewed by STEPHEN - 19 September 2023

" Please read comments above "

" We booked an on airport car pick up, but the office had moved off the airport and we needed to use a transfer bus. We had paid extra to pick up at the airport because it would have been much cheaper to have booked an off airport car. Overall, the car was excellent, and the CarWiz counter staff were welcoming and friendly. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 8

HERAKLION, GR - Reviewed by KERRICK - 18 September 2023

" The total experience with Auto Europe was very satisfactory, made by the wonderful attitude of CarWiz. "

" We collected our car from Heraklion airport. The next day we experienced some problems with gearbox after we had driven about 60kms. As we were then not far from Chania airport, we went to the Carwiz rental station there and explained the problem. They straightaway gave us another car, without any fuss, and were able to get on our way and enjoy the rest of the trip. They were happy to help us out. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

RHODES, GR - Reviewed by ALAN - 17 September 2023

" One comment, when booking we understood that the supplier was "on airport", however the supplier was a short shuttle ride away. This all worked out ok in the end, but the info on the booking said that location was 300m to left of exit but this was incorrect. We needed to await arrival of shuttle at main exit door. "

" Excellent service at a fair price. Adequate vehicle "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

CORFU, GR - Reviewed by JEAN-BAPTISTE - 16 September 2023

" Really efficient people and easy pick up and drop-off. Easily reachable by phone. "

" Really efficient people and easy pick up and drop-off. Easily reachable by phone. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORFU, GR - Reviewed by RAY - 16 September 2023

" A very quick and efficient service, and very friendly staff. Even gave a free upgrade to save us a squeeze with our luggage. "

" We tried to book through WizzAir and their partner CarRentals for convenience, 4 times the booking failed to complete, what a disaster! By comparison Carwiz was simple and quick and more cost effective. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RHODES, GR - Reviewed by ANTONI - 13 September 2023

" good value "

" good value "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

HERAKLION, GR - Reviewed by PETER - 12 September 2023

" We submitted the flight number on our booking, however the rental company said this was not provided to them and as such they were not aware of our flight being delayed. This resulted in us having to pay a late pick up fee of £40. They explained that this number is never provided by Auto Europe even though we supplied it to them "

" We struggled to find the CarWiz pickup location coming out of the airport, but they were really helpful on the phone and came to find us when we went to the wrong place. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by JOHN PAUL - 06 September 2023

" Very poor car condition, poor customer service and experience, would not recommend this provider and unfortunately in turn has reflected badly back on autoeurope for their choice of partners. "

" Very frustrating and disappointing pick up process. Long wait and que to access check in/pickup (over 30 mins). On pick up for getting all the paperwork done felt like a very obstructive member of staff, when trying to explain that the original credit card had been lost it lead to a very repetitive conversation which I was having to offer all the options solutions and just being asked for the lost credit card which i explained was impossible. Then they refused to take payment with a debit card with my name on, refused to take a credit card with anothers name on despite being part of the booking party, refused to then accept adding the second person as a named driver despite being willing to pay and use the credit car with their name on then. Eventually leading full circle to my original offer of paying with a debit card with my name on. Then on checking of car there was a significant chip and damage to the windowscreen, on asking if this was road legal we were dismissed and when asking if another similar car was available(of which there was >10 cars in the yard which i appreciate may have been booked ) we were immediately dismissed out of hand. Then for the damage check we had to insist on a new form as the carwiz provider immediately signed with no inspection of the car despite the above windowscreen damage and multiple scratches and dents to the car and wheels, I had the feeling we had no just been perceived as difficult and obstructive despite this being well within our rights and the whole point of the process. To top it off the car was parked in the corner between two other cars at right angles needing the wing-mirrors to be pushed in to even get out of the space. Would certainly avoid in future and will not be recommending friends/family based of this awful experience. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 1

CHANIA, GR - Reviewed by BENJAMIN - 05 September 2023

" Unmentioned hidden charges not acceptable. Either pay or no car so left with no choice and €40 out of pocket. "

" Booked my car to be taken at 10PM. A very small delay due to the flight but was forced to pay an 'out of hours fee' of €40!? It is apparently CARWIZ policy if collecting after 10PM but I was not made aware. Surely this should have been mentioned prior by AUTOEUROPE as I booked my pick up for 10PM? "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

CHANIA, GR - Reviewed by DAVID - 04 September 2023

" I have no problem with Auto Europe and will continue to use them, but I would not take a car again from Carwiz and I feel Auto Europe should review their relationship with Carwiz. "

" Long wait to pick up the car (over 30 minutes) despite there being only two other people picking up cars. Car was in a dreadful state with large scratch and dent on passenger side, scratches on nearly every panel and nearly 50,000 km on the clock (I didn't expect a new car, but this one was rather "tired"). The car mat in the driver's footwell had loose/torn binding on it which was not noticed until it got caught on a nut on the bottom of the steering column and almost caused us to crash when it jammed the column. Fortunately it happened on a fairly straight stretch of road and not on one of the twisting, hilly roads in Crete and we managed to free it. "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 1

CHANIA, GR - Reviewed by STANISLAV - 04 September 2023

" I was a client of Auto Europe for a long time, and everything was fine until I had to contact support to resolve the issue with the fuel. First they forgot about me for a month, and then when I called it appeared I was responsible for me being scammed. Then they refunded a some of money to make me feel a bit better for myself. "

" Though reservation was for pick up full, return full, they gave me car with nearly empty tank. Calculating fuel amount is not what I want to do on a holiday. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 7

CHANIA, GR - Reviewed by MARK - 04 September 2023

" I have been promised a refund which will close the issue once paid.it was hard to believe the cars were all reallocated during our delay of less than 2 hours "

" Flight was delayed and we and others were told there are no cars available chase your agent for a refund "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 5

CHANIA, GR - Reviewed by LAURENTIU - 02 September 2023

" Bad experience, unfriendly staff. Didn't feel comfortable to rent from them. "

" They had strange requirements, such as to bring the car back cleaned. It's not my job to clean the car and especially if you take it to the beach, it gets dirty quickly. In spite of their request to bring the car back clean, they didnt even bother to put windscreen wash liquid. They have also charged me 40 eur extra because i arrived 7 minutes later than my set time at 10 pm. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 7

HERAKLION, GR - Reviewed by NIKOLAOS - 01 September 2023

" Just perfect "

" Just perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATHENS, GR - Reviewed by NIKOLAOS - 31 August 2023

" Searching and comparing prices was a breeze, saved a lot of time and money! "

" Excellent customer service, very polite and helpful staff. We'll definitely use Carwiz again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RHODES, GR - Reviewed by CHRISTOPHER - 29 August 2023

" TOTAL SHAMBLES. "

" Despite paying in advance for the car hire from Carwiz for an entire week, as we arrived an hour late due to a flight delay, our car had been allocated to someone else! We pointed out that we were actually only 30 minutes late, but there was nobody from Carwiz at the terminal to greet us, no buses and they didn't answer their phone when we tried to contact them. We were left stranded at the airport! Absolutely disgraceful behaviour. We paid in advance for the week so no idea why it would even matter if we were slightly late picking the car up, they already had our money! The guy from Carwiz when we eventually got through to them on the phone, then proceeded to hang up on us when we were trying to sort it with them. We instead went down to Rodos car hire who were superb. Just book directly with them in future and avoid Auto Europe and Carwiz at all costs. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

THESSALONIKI, GR - Reviewed by TREVOR - 25 August 2023

" Easy to book, useful information and a good price. "

" Very friendly, efficient and helpful staff. Car was new and had no problems. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by JAMES - 22 August 2023

" Check in was absolutely fine very efficient. Check out was more difficult "

" The car was very very badly scratched from roof bonnet sides bumpers. The rear number plate was being held on with sellotape. The breaks were in a bad way - sounded like metal rubbing metal when we breaded. Upon returning the car even though all the scratches were marked on the paperwork they tried to say we had scratched it even more. Finally when the manager came to inspect he agreed that they were old scratches as most had small amounts of rust. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

RHODES, GR - Reviewed by PAUL - 19 August 2023

" Don't hesitate to book with this company. You may not recognise the name, but they are a great company. "

" From booking to picking up the car, everything was smooth and faultless. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATHENS, GR - Reviewed by MICHAELA - 19 August 2023

" Car was ok but no water for wipers and wiper blades were old "

" Positives: they held the car despite our flight being delayed by a couple of hours. Friendly staff and shuttle driver Negatives: Only one desk in operation in August meant service was slow. Not obvious where to meet shuttle bus at the airport. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 7

CHANIA, GR - Reviewed by DIMITRIOS - 17 August 2023

" Autoeurope is great "

" Carwiz gave me a lower category car than the one booked "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 3

CHANIA, GR - Reviewed by SIMON - 11 August 2023

" Auto Europe is a great app for booking car hire for holidays and I'll continue to use it, despite the experience with this provider. "

" We had a long wait when collecting, as not enough staff on. The car was full of scrapes and dents. They would not accept our credit card as it was in my wife's name and not mine and as a result we had to pay an extra charge of €150+ to have extra insurance instead. Felt ripped off. Car was fine, if a bit bashed up. Then on leaving it back, having filled it up with petrol at local airport garage, was told by Carwiz it wasn't full and I had to pay them another €10. I left absolutely fuming. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 4

ATHENS, GR - Reviewed by JULIEN - 09 August 2023

" Love AutoEurope but Car Wiz are not serious "

" Very slow unprofessional and tried to scam us. They should NOT be included in your offer. "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 2
Condition of the Vehicle: 7

RHODES, GR - Reviewed by JONATHAN - 08 August 2023

" Nice car, however I wouldn't have used this company if I had known they had no airport desk. "

" The description of the car hire location was misleading. The airport office was off site accessible only by shuttle bus. There was no information at the airport and we had to ask at another hire company to find out where they were. You had to stand outside on the pavement and wait for a van to collect you. There was no signage as to where to stand and the office phone system was not operational. The collection instructions said come out of the airport and the office would be 300m on the left. It was actually 2km down the road. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

THESSALONIKI, GR - Reviewed by JUSTIN - 31 July 2023

" See above "

" Friendly staff and no issues with collection or drop off which, although off-site, was close enough to the airport not to be problematic. Cars weren't 'new' but the cost was lower and all worked out well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

RHODES, GR - Reviewed by DAVID - 23 July 2023

" All good. Easy process. "

" Excellent service though I was surprised to be shuttle bussed from the airport- 6km to the car wiz site. (I had booked it as "at the airport") - that might upset other more nervous travelling guests. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RHODES, GR - Reviewed by STEWART - 22 July 2023

" Everything went well, the staff were helpful and the car was perfect. "

" Excellent service and helpful staff. Maybe an idea to add a note in the booking notes when collecting from Rhodes Airport that there will be a representative outside the entrance. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by GEOFFREY - 18 July 2023

" Very pleased "

" Very pleased "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CHANIA, GR - Reviewed by ANTHONY - 16 July 2023

" i have no further comments. "

" There were some aspects of the hire that I was not happy with. Firstly, the pick up point is about 400 yards from the airport terminal and this can be tiring in the Cretan sun. Secondly, the fuel policy is meant to be full to full but my hire car was only half full; it is very difficult to gauge exactly the right amount to fill up when returning the car so that you are not either penalised for underfilling or giving the hire company free fuel. Thirdly, there was nobody at the kiosk when I returned the car. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 8

RHODES, GR - Reviewed by CHRIS - 14 July 2023

" As mentioned above...the pick up and drop off selected was 'Airport Office'. This was not at airport and was in fact 2-3 km away. I selected an option and paid extra because I wanted to pick the car up at the airport and not wait for a transfer etc. Instead I found that I had to wait for a pick up, wait for other people to be picked up, travel 2-3 kms out of the airport and queue again for the car. Of course, the same inconvenience occurred on drop off. Not good enough and misleading details provided. "

" Good experience however I specifically wanted an airport collection and drop off. This appeared to be what I was getting until my arrival in Rodos. The AutoEurope site is either deliberately misleading or dishonest "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

CORFU, GR - Reviewed by EDWARD - 06 July 2023

" Even if you book airport pick up Carwiz will meet you outside & drive you to their forecourt about 5min away. "

" The rental company staff were really nice & friendly all spoke perfect english & were very happy to help & extremely curtiouse "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 7

ATHENS, GR - Reviewed by AHMED - 29 June 2023

" it's ok until you have a problem, so without problem I cannot say. "

" it was ok, a car with 97500 km at the counter it 's pretty much for a panda but it was ok and I cannot say anything because I had no problem except that they didn't try to trick me. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 10

THESSALONIKI, GR - Reviewed by DAVID - 29 June 2023

" Very good clean car and customer service. "

" Superb! Bravo "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by CHRISTINA - 26 June 2023

" When we had some issues picking up our car, we called Auto Europe and they were disgustingly rude to us over the phone. Just kept saying "what do you expect us to do about it", even though the issue was their error. Unfortunately for them they were on loud speaker to a room full of other potential future customers who I think it is fair to say will not use them. We will never use again "

" Not very efficient on the desk (took us over an hour to get our car once we were seen) and tried to sell us extra insurance we already had and asked us to sign documents but weren't willing to show us what the documents were "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 8

RHODES, GR - Reviewed by MARK - 22 June 2023

" As above . Service advertised was clearly not service received. Feel that Auto Europe site misled me "

" Stated as on airport by Auto Europe and confirmation details said 300m walk out of exit. Not on site. 1km + away, not walkable at all. By chance bumped into shuttle so was Ok. Fuel policy billed as full to full but isn't. Actual car was O)k and service was good but not what I wanted or filtered search to. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 6

RHODES, GR - Reviewed by DAVID - 20 June 2023

" No problems, very satisfied "

" Fast, efficient and friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RHODES, GR - Reviewed by THEODOROS - 19 June 2023

" Information on pickup location was incorrect. This resulted in us having to walk down a very street with children where we almost got hit by several cars. I think autoeurope where at fault as you have not updated your records. So whilst I would recommend carwiz I would not recommend your website. This company runs a shuttle bus for pickup it is not located at the airport. "

" Carwiz where great despite the mixup about car collection. As a result they gave us an upgrade in the car. The mixup was due to autoeurope not updating their details "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 7

CHANIA, GR - Reviewed by ALASDAIR - 15 June 2023

" Good value "

" Only issue was-thecar engine cut out 3 times declaring a fault.and once itwould not get up a hill and we had to find alternate route. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

RHODES, GR - Reviewed by WAI HONG - 14 June 2023

" First car broke, brakes squeezing. Company does not take amex and charge for additional insurance. No mention at all about them not accepting amex for a deposit holding method. "

" Great company to deal with but does not accept amex as a deposit holding method. No mention of this in any emails or their website. Be aware "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

RHODES, GR - Reviewed by SIMON - 10 June 2023

" Great company. Brand new car, clean and well maintained. Quick transfers and very efficient service when collecting car and dropping car off "

" Very positive experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by SUSAN - 09 June 2023

" Good service, good cars, good staff. Can't really ask for any more. "

" Have used Carwiz before and always happy with the service. Our flight was delayed but counter staff were available for the handover. No one there when I returned the car, so left the keys in the clearly labelled box. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by RICHARD - 06 June 2023

" Efficient and value for money "

" Efficient and value for money "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATHENS, GR - Reviewed by STEVEN - 27 May 2023

" I have been using Auto Europe for many years as it is simple, reliable and always offers good value options. "

" Excellent value and service. The shuttle was waiting for me and the pick-up process was more relaxed than previous experiences at the airport. Only minor gripe was that petrol tank was a quarter full when it should have been full. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

RHODES, GR - Reviewed by ROGER - 26 May 2023

" Apart from the problem with Auto Europe giving me the wrong booking number to start with everything was OK "

" nO PROBLEMS FROM START TO FINISH "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

RHODES, GR - Reviewed by CAROLYN - 23 May 2023

" Very good "

" Very good other then we weren't told about the transfer, our ticket said it was a 300 metre walk from terminal, which it isn't "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RHODES, GR - Reviewed by EHUD - 22 May 2023

" good service "

" For a 10cm long scratch i was charged 245 euros repair cost "

Value for Money: 2
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by STEVE - 22 May 2023

" Additional insurance slightly misleading as we still had to leave a substantial deposit with Carwizz as they said the additional insurance was not with themselves "

" Car had lots of minor damage/scratches Had to wait around when returning car as office was closed (around 12.30) although we was given a lift to the airport terminal when they eventually arrived "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 7

RHODES, GR - Reviewed by DONAL - 27 April 2023

" BAD! "

" I won't use your company again as: 1. I had to pay the rental company almost as much as I had paid you as i AM OVER 75 - THIS WASNT MADE CLEAR WHEN I ACCEPTED THE BOOKING 2. Your voucher stated the rental company was 300 metres from the Airport. It was not - we had to be driven there and back several kilometres away and had to wait 30 minutes at the airport fro them to turn up "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

ATHENS, GR - Reviewed by GEORGIA - 23 April 2023

" Took an hour and a half for the car to be ready despite nobody else being there. The car was just not ready in time and an alternative wasn't provided. It was old and I'm terrible condition. Air con barely worked and the radio and Bluetooth were non existent. "

" Took an hour and a half for the car to be ready. It was old and I'm terrible condition. Air con barely worked and the radio and Bluetooth were non existent. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 2

RHODES, GR - Reviewed by ANDREW - 19 April 2023

" great car and friendly staff. One small thing. the website said we would collect the car from the airport but in fact we had to get a minibus to pick up the car. There were no signs anywhere saying this. luckily someone from another car hire firm was able to help us. "

" great car and friendly staff. One small thing. the website said we would collect the car from the airport but in fact we had to get a minibus to pick up the car. There were no signs anywhere saying this. luckily someone from another car hire firm was able to help us. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

RHODES, GR - Reviewed by JOAO - 09 April 2023

" Pleasant experience. Straightforward service "

" Efficient and quick service "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 9

ATHENS, GR - Reviewed by GEORGIOS - 05 April 2023

" Always very nice experience. "

" Professional and very kind. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RHODES, GR - Reviewed by ADAM - 22 March 2023

" Please see above "

" The office of this company does not exist, upon calling the number on the confirmation I was told to wait for a pickup at arrivals which never arrived and as a result I did not have this car for my trip "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ATHENS, GR - Reviewed by IAN - 21 December 2022

" Very good experience. "

" Very good experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

THESSALONIKI, GR - Reviewed by SAMOUIL - 16 December 2022

" Carwiz are a very professional company. Highly recommended. "

" Quick turnaround good cars and good value. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATHENS, GR - Reviewed by RAY - 13 November 2022

" excellent providing the rules and assistant. But still waiting to return it back my Deposit. "

" good service and assistance "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by RICHARD - 30 October 2022

" Great choice of providers and vehicles "

" Quick and efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

THESSALONIKI, GR - Reviewed by SAMOUIL - 27 October 2022

" Stress free experience. Pleasant staff, nice cars. "

" Reliable and good value. Good cars, very helpful staff will use again for sure. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RHODES, GR - Reviewed by ELLIOT - 26 October 2022

" Simple, easy to use service. "

" Good, hassle free car hire, no problems and friendly staff. A 5 minute walk over the road from Rhodes airport. I will hire from them again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORFU, GR - Reviewed by CHRIS - 24 October 2022

" AutoEurope is my "go to" option each time I need a hire car Easy process and good range of providers and prices with reviews for reference "

" Very quick pick up and drop off process and outstanding customer service "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CHANIA, GR - Reviewed by PATRICK - 22 October 2022

" See above "

" Should clearly state no American Express when booking as had to pay another 70 euros when picking car up. Returned the car with a tiny scratch on it, that I don't recall causing and had to pay 300 euros even though I have full cover. Will be trying to claim it back through insurers but will not be using Carwiz again for sure. "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by JOHN - 11 October 2022

" Have used Auto Europe so many times which speaks for itself "

" Only criticism is that on arrival at Chania, there could have been more detailed instructions to find the CarWiz office "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by RHYS - 26 September 2022

" Reliable "

" It took an awful long time to get the car and to drop it off. There is no parking available so we were told to leave it right outside the office... The police were not happy with that and so I'm afraid the office for a finw. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 10

RHODES, GR - Reviewed by NINA - 22 September 2022

" A good car hire experience "

" Excellent car hire. Even supplied us with a map as we didn't have google Maps "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

HERAKLION, GR - Reviewed by GEOFFREY - 22 September 2022

" Good car and good price and friendly staff. "

" The car was good and the people friendly. My only issue would be that it would have been useful to give more instructions as to how to find the rental company as it is not at the airport in Heraklion Crete but they do a pick up and drop off service but this is not explained anywhere so it made it very confusing. The paperwork took quite awhile but the staff were very friendly and l would use them again. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by RICHARD - 20 September 2022

" But more honesty would have been appreciated "

" It was not in the airport terminal as requested. Car was a bit beaten up and not the one on the site. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 6

HERAKLION, GR - Reviewed by DANNY - 11 September 2022

" N/a "

" 1. I order small car but receive a bigger (not comfortable in Crete) 2. They block from me 1100€ for "cas if..." She say me that even if it will be small scratch, they will charge from me 1100€ and then i will need to speak with Auto Europe for mony back (they ask me to pay 90€ if i want to be "quite" during my holiday, 90€ will "cancle" the 1100€ in case of car damage) All my holiday i need to think about this (why) "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 8

CHANIA, GR - Reviewed by GLENN - 08 August 2022

" We're very happy with both cars we hired. "

" A few minutes walk from the airport easy to find - paperwork was easy and drop off was super quick. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

THESSALONIKI, GR - Reviewed by SAMOUIL - 31 July 2022

" Very satisfied. "

" Professional and reliable. New cars. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORFU, GR - Reviewed by ROY - 31 July 2022

" Apart from the car being old auto Europe is my first choice. "

" Car was a little old. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

CORFU, GR - Reviewed by COLIN - 17 June 2022

" Very happy with the service. "

" Very friendly and welcoming staff, pick up and drop off was very easy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATHENS, GR - Reviewed by DIMITRIOS - 09 June 2022

" Excellent service "

" Fantastic service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORFU, GR - Reviewed by IAN - 03 June 2022

" Very efficient and good value. "

" Prompt pick up at airport and documentation completed efficiently with no issues. Car was in great condition and clean. Handback process was good with no issues. Staff really friendly and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RHODES, GR - Reviewed by MARTYN - 30 May 2022

" Rubbish. Sub-contractors don't uphold points of hire contract and e-mailing Auto Europe results in generic, unhelpful responses. Requests to fill in a very limited query e-mail with drop down boxes that don't relate to my query. A lame offer of 5% discount off of a future car hire of a week or more as recompense for the failings of CarWiz. Like I will use either company again!!!! Apalling service - avoid at all costs. Scam. "

" Difficult to find the premises, no-one at the airport even knew them. I ordered full to full fuel, I received a third of a tank, barely enough to get us across the island with all petrol stations closed at night. No damage report from the staff and when I complained about the lack of fuel despite my contract for full to full, they walked off. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 4

ATHENS, GR - Reviewed by PAUL - 28 May 2022

" Poor experience compared to previous use of your company. "

" Not happy that insurance had not been included in original quoted price. Pick up at Athens difficult. Carwiz miles from airport. Difficult to find on return journey. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

CORFU, GR - Reviewed by PETER - 26 May 2022

" No further comments "

" The service was very good and staff helpful. Our issue was that we booked what was advertised as on airport site parking and, although it was near, as our flight in had been delayed there was no-one to meet us and we waited about 15 minutes for lift. We also weren't given a map so had to find our own way back to CarWhizz on our return. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 6

RHODES, GR - Reviewed by STEVEN - 24 May 2022

" Although the rental price was good, the car wasn't. "

" Not the class of car I ordered. Very poor car, bad brakes and gearbox. "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 2

RHODES, GR - Reviewed by HUGH - 23 May 2022

" Well managed online process. Received good quality paperwork "

" I wanted a signed sheet at the end of hire period but was told it was not necessary. My credit card deposit is still locked - 1K euros 3days after hire period expired "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 5

ATHENS, GR - Reviewed by LOUISE - 19 May 2022

" The process with Autoeurope was straightforward and the emails informative. When I decided I wanted to cHange from another car rental firm to Carwizz there was no problem changing "

" The counter staff were quick and helpful and gave me a thorough look at the car. The return was also quick and efficient and I was taken back to the airport very quickly. The car was fine and in good condition "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RHODES, GR - Reviewed by MARK - 16 May 2022

" Fantastic, friendly service. The location was just across the road from the airport. Really happy and would definitely use them again. "

" Fantastic, friendly service. The location was just across the road from the airport. Really happy and would definitely use them again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

HERAKLION, GR - Reviewed by ANDREW - 15 May 2022

" Straightforward. "

" Car performed well but remote locking did not function and one of rear lights was out. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PAROS, GR - Reviewed by CELIA - 12 May 2022

" Very easy to navigate and organise car- hire at very good rate. "

" Very prompt and efficient service and delighted with car and the rental agreement. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by FRANK - 08 May 2022

" I'm a fairly regular AutoEurope user so generally happy with the service. Thanks "

" Carwiz seemed a little disorganised. The car pick up was ok and I paid locally for a GPS which wasn't in the car and I had to go back into the office to get it. Then it turned out the didn't have a mount for the GPS and we ended up having to cancel that and refund the payment from 10 mins before. Also, the office was closed when returning the car..... just after midday. I and another Customer had to leave the cars without a proper check-in and post the keys in a drop box. I did take multiple photos of the car as I returned it...... in the same condition as at pick-up. I've emailed carwiz.gr on Friday 6th asking they acknowledge completion of the rental with no excess charges but still waiting for a response. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 4
Condition of the Vehicle: 7

CHANIA, GR - Reviewed by IAN - 06 May 2022

" handy to drop off in centre of town "

" good car "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ATHENS, GR - Reviewed by NABIL - 04 May 2022

" Not great "

" The car I was given was poorly maintained as soon as I drove away I noticed the check oil light was on so I telephoned them and they told me not to worry as it was fine the car just needed to be put on a machine to cancel it. The petrol tank was also nearly empty so I had to fill it up the next morning. While driving the electric windows started to close by themselves and the car slowed down on the motorway for no reason I didn't use the car very much over the next couple of days because I was worried. When I drove it back to the company on the drop off day I told them all of this. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by EVAN - 01 May 2022

" great to compare prices. swift payment and all the details we needed came through. we got a good deal. "

" when we arrived, we met the man with our name in the arrivals hall. he said, I just have to wait for some others and will deal with you. we then waited over an hour outside the airport while he waited for another customer coming out and then dealt with them first and he just kept telling me he had a collegue coming.... other than him wasting lots of our time to start with the car and the dropoff at the end was fantastic. Thankyou. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RHODES, GR - Reviewed by MENESES - 01 May 2022

" Not great if the provider at the collection point is unable to be able to provide the same service they are selling online. Experience wise will choose another provider. "

" Staff was nice, the car was all around scratched small dents and also there were marks of rust, never received or had a rent car in this conditions, due to tiredness and kids not well we just got on the car and drove to the hotel. "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 1

ATHENS, GR - Reviewed by BEATRICE - 18 April 2022

" All good "

" Very good service, I didn't give it 10 out of 10 because we had to wait quite a long time at the airport arrivals before we were picked up. Once we were, the service was excellent from beginning to end. Thank you very much. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by KETAN - 09 April 2022

" Easy efficient and quick "

" Friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATHENS, GR - Reviewed by OWEN - 18 November 2021

" I always book with Auto Europe and will continue to do so. "

" No detailed directions to the bus transfers from the airport. The voucher simply said exit 5, but once out of the exit there are no signs for courtesy buses. We waited at the pick up point for 40 minutes for the bus, having had to call their office twice. They knew the arrival time of our flight (which was 10 minutes late) but did not wait for us to emerge with our bags or contact us to advise when they would be back to collect us. There was no apology for their tardiness once we arrived at the office and the check in staff member was incredibly slow, even though we were seen as soon as we arrived. In the end it took 2 hours from landing to driving away with the hire vehicle. The vehicle itself was very basic. The screen wash did not work and the boot lid fell every time we opened it. Was not too impressed with he car itself. Admittedly i had picked this company as it was the cheapest, but will probably opt to spend a bit more money next time and hire an on airport rental. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 6

RHODES, GR - Reviewed by SVETLIN - 16 November 2021

" Perfect services,almost new car and lovely staff. THANKS! "

" Almost new and very clean car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

THESSALONIKI, GR - Reviewed by ILIAS - 13 November 2021

" Good car panctuality, efficient, clear terms auto Europe is a safe choice "

" Good car panctuality, efficient, clear terms "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

THESSALONIKI, GR - Reviewed by PHILIP - 10 November 2021

" Well organised & punctual close to the airport,very thorough in checking the car "

" Service was very good,only issue was them wanting a surety of 1100 euros on my credit card,I couldn't remember my pin so I had to pay another 80 euros to add an additional driver. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

HERAKLION, GR - Reviewed by MICHAEL - 05 November 2021

" I'll use Carwiz on my next holiday to Crete shops they remain competitive in price "

" Great little car provided by friendly, professional pragmatic staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by SEBASTIAN - 02 November 2021

" Very easy and convenient. Just took a while to book out car. Very reasonable fill use again. "

" Took a while to get car with hr half journey ahead. Would have liked to have been quicker. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by ANDREW - 25 October 2021

" A bit disappointing "

" When I booked this car it said that their office was in the airport. This was not the case. No directions to their office was provided. I ended up having to ask another car hire company. Their office turned out to be 400m down the road. The car was the cheapest Suzuki Celerio. I would not have rented it if I had known. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 7

CHANIA, GR - Reviewed by GWYN - 22 October 2021

" It was ok. The car wasn't as advertised and I don't think had the luggage capacity of that signed up for but we got by. "

" Mostly ok. When we got the car they went round marking a piece of paper with dings etc. When we returned it they started questioning little bits that he hadn't noted and were genuinely tiny. Luckily I took photos of the car when we took it and just as well because he was even questioning bits that were marked on his paper. He pointed at bits and said "do you have photo of that?" and I did ask "why am I doing your job for you?". I think that they should take photos when you hire it and not hope that you don't so they can clobber you for damage that was already there. The fact that there is already damage also suggests that someone will have been charged for it - but it hasn't been repaired. So a nice little extra earner. Get it all fixed (perhaps) at the end of a seasons having charged for 3 different repairs, "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 9

RHODES, GR - Reviewed by PAUL - 21 October 2021

" Great value for money but our car was not in very good condition and the gearbox was terrible. "

" Great value for money but our car was not in very good condition and the gearbox was terrible. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CHANIA, GR - Reviewed by MOHAMMED - 20 October 2021

" Overall a good experience, friendly staff at Carwiz but I also had to call Auto Europe to ask a question and they were really helpful and friendly too. "

" The car had a lot of damage so took a while to go through it all when collecting the car. Also when dropping off, it was extremely busy so took quite a while. The overall service was good through and the staff friendly. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 5

CHANIA, GR - Reviewed by BERNARD - 12 October 2021

" My booking with auto Europe was ok but not with the supplier. "

" No one at the ! Portacabin ! When arrived to collect car. The business next door had to make 4 phone calls to get someone to come and hand over the car. Which held us up for an hour. On return they went over the car with a torch trying to find some damage. Then tried to make out there was a scratch which was dirt, so I rubbed it off and they had to sign the form to say there was no damage. I would not recommend them to anyone. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 10

PREVEZA, GR - Reviewed by GARY - 12 October 2021

" its not Auto Europe i suppose its the car company i picked to get the cheapest but yes i would use again for value in money "

" company was not carwiz it was Mercury, i followed the instructions given to me before arrival and noone was in the office, then he came over after a while and said he was waiting outside terminal for me that was t the instructions. said i got an upgrade in my car to the bigger one but i think i would have preferred the smaller one, ive had better cars in Greece. then on drop off there was noone there then eventually someone came and said to me he's not here just park up the car and leave the keys here ! didn't feel quite good about doing this. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 3
Condition of the Vehicle: 5

CHANIA, GR - Reviewed by MARTIN - 12 October 2021

" Good pick up but staff at Heraklion were lacking in customer skills "

" Drop off staff were rude and insisted on payment of €80 fee for drop at different location, This was paid in advance and they finally dropped the demand after I produced receipts "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 2
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by PATRICK - 10 October 2021

" Good value overall. "

" Problems taking deposit on card - card reader not working then couldn't get my bank to approve. Resulting in extra €45 payment for daily insurance. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CHANIA, GR - Reviewed by PAUL - 08 October 2021

" All good very satisfied "

" Very efficient good new car all fine. No pressure to buy waiver "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PREVEZA, GR - Reviewed by MICHAEL - 06 October 2021

" As item 3 above. "

" I was not met at the airport and the drop off was dreadful. The car was ok. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 6

THESSALONIKI, GR - Reviewed by PRODROMOS - 05 October 2021

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by NICOLAS - 05 October 2021

" Efficient and easy to use service. "

" Hassle free and friendly service, only detractor was the waiting due to lengthy admin and paperwork. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

THESSALONIKI, GR - Reviewed by DIMITRIOS - 30 September 2021

" no comments all well "

" everything went smoothly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORFU, GR - Reviewed by THOMAS - 28 September 2021

" It was fine. "

" Pick up was not as detailed ('someone will be waiting for you at the exit')- was no-one waiting for us and we had to call them to find out that they would pick us up in a van. Once they did though all went smoothly and they were very friendly and helpful. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 6

RHODES, GR - Reviewed by ROBIN - 22 September 2021

" See3 "

" Easy. Pick up A little difficult to find office paperwork noted 300 metres from airport exit but didn't point out opposite side of dual carriageway otherwise seamless "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CHANIA, GR - Reviewed by KRZYSZTOF - 20 September 2021

" GOOD SERVICE "

" GOOD SERVICE "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

CHANIA, GR - Reviewed by NIGEL - 10 September 2021

" Auto Europe have always provided me with a good service and decent quality cars "

" Windscreen wipers were in shreds and clearly hadn't been checked. It was an old vehicle but otherwise in a very serviceable condition "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

RHODES, GR - Reviewed by CEARTH - 10 September 2021

" Was Overall a good experience "

" Good experience put the air-conditioning on the car was a little bit naff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFALONIA, GR - Reviewed by SHAZMAH - 21 August 2021

" AutoEurope were fine but maybe they should vet their suppliers better as Car Whiz are awful. "

" We were left stranded at the airport for 2 hours. No-one arrived to pick us up and take us to the car rental center as agreed. We had to make several calls to try and get their attention but they just ignored us until finally someone agreed to come and pick us up. They were then very unapologetic about this. Awful awful avoid like the plague. Plus they're not even that cheap!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 3