Auto Europe
- North America
- Central America
CENTAURO GREECE CUSTOMER REVIEWS
- 7.3
- 6.8
- 8.1
- 7.6
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
CENTAURO GREECE Car Rental Reviews
Average Rating for Centauro :
ATHENS, GR - Reviewed by ANDREW - 18 September 2025
" Probably as good as any other similar site "
" Centauro staff off hand, not really interested, particularly when returning the car. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 6
RHODES, GR - Reviewed by GERALDINE - 17 September 2025
" Auto Europe are very good and "
" Initially I would say that they are very good and would recommend them. However, they have charged me for insurance which I did not want or need and am trying to get a refund which they have agreed to. They do not appear to want to recognise the cover provided by Auto Europe. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by VINCENT - 17 September 2025
" I have used AutoEurope for many years whenever I need a hire car. Always easy to use, with options from the huge multinationals to the smaller companies. Website works great and never had any problems "
" When I arrived to collect the car a technical problem meant they couldn't take payment on my credit card, this was the same for others too. However, after 20 minutes of messing around I convinced them to simply write down my card details and let us start our holiday. Upon returning the car I understand they had to do this with all customers for the rest of the day. Once sorted everything was fine. Although understandably the staff were a bit stressed when I picked up the car they could not have been more pleasant when I returned it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HERAKLION, GR - Reviewed by PETER - 14 September 2025
" Apart from mess up at arrivals pick up all fine. "
" Poor instructions re Centauro meeting outside arrivals. Instructions said 'met by rep outside arrivals' but it took over 30 mins to find out that Centauro mini bus shuttle service was located well way from terminal. Very poor. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by JAMES - 13 September 2025
" Very negative experience, I have emailed a formal complaint to AutoEurope's email at autoeurope@jmmltd.com "
" Very negative experience, I have emailed a formal complaint to AutoEurope's email at autoeurope@jmmltd.com "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
KEFALONIA, GR - Reviewed by DAMIAN - 25 August 2025
" Took a while to get the car, family had to wait in airport while I went on foot, no shuttle available. And Centauro office not in airport. "
" Advertised as in terminal, in fact, about 200m from the airport. Not centauro fault. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CORFU, GR - Reviewed by STUART - 19 August 2025
" We are not happy that we payed auto Europe for car hire , fully inclusive of. Insurance . But had to pay the same amount again to centauro. Resulting in the cost of car hire being doubled "
" We were made to wait 30 minutes at the airport for the shuttle bus to rental office. We were made to pay the full price for the rental for a second time . We had already payed online to auto Europe. So we ended up paying twice as much as the advertised price "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
RHODES, GR - Reviewed by ANTONIO - 12 August 2025
" As explained before "
" You don't have the collection information on the file. No one was waiting for us or any proper information on the email to where to get picked up. Centauro was lovely. Your information to get to collection point awful. Been waiting more than an hour to get info to go to the right place. Fix this. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by CHRISTOPHER - 12 August 2025
" Big deception for all rh trip. "
" Very Bad information for the pick up, rent place too far from thé airport, no comfort inside, people threatening if you are not taking their full damage Insurance, deposit not back, over fees for the cleansing not normal at all. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 6
CHANIA, GR - Reviewed by OLIVER - 16 July 2025
" Awful appalled. Having to do a chargeback through our bank. "
" Awful - rude - didn't even get the vehicle as our flight was delayed "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
THESSALONIKI, GR - Reviewed by AMIR - 15 July 2025
" Would love to see the staff more friendly and understanding "
" Pick up was easy but drop off was a bit long,staff wanted to charge me for a very small scratch on the wheel cover,making it a big issue,it was smaller than the circle they had as a measurement yet still wanted to charge me "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 7
KEFALONIA, GR - Reviewed by PHILIP - 25 June 2025
" Excellent "
" Friendly helpful staff and no waiting. Problem-free car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORFU, GR - Reviewed by PAUL - 21 June 2025
" Auto Europe has always been easy to use on the website , and the car hire costs are always very competitive compared with other similar car hire companies . "
" I have used Centauro for many years now, and found them a very friendly company to use for hire cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by EPAMEINONDAS - 16 June 2025
" Excellent offers on here always. "
" Some of the staff could do better, but most were great. Car almost new. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTORINI, GR - Reviewed by PAUL - 13 June 2025
" Booking with AutoEurope super easy and always excellent service/value for money. "
" We always use AE when visiting Santorini and always highly delighted. Usually cars from Goldcar. Very poor experience this time with Centauro. When i refused their own fully comp insurance (as purchased through AE) the attitude of the counter staff became very poor. We were given a key and pointed to a car with no walk around or any explanation of the car controls: loaded our cases and flight bags and tried to start the car. The key would not turn in the ignition. Went back to the office and one of the staff members came out to try it. A second lady then came out and gestured towards another car. We were clearly shown to the wrong car. Unloaded cases and bags and reloaded the correct vehicle. No apology offered for the confusion and again not shown any of the controls. Drove away to then find there was no screen wash when I tried to clean the windscreen. Upon return after 14 days rental where we did not have any accidents or bumps I was made aware of scuffs and light scratches on the rear bumper...clearly made by another car. I was charged €300 damage which I'm now claiming through the insurance taken out when booking the rental. Found the whole experience with Centauro poor on this occasion, BUT we will definitely continue to use AutoEurope for every trip. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by ANTHONY - 12 June 2025
" Told Breakdown Cover and Excess Insurance was mandatory. Hence a £300 odd extra cost . On top of your £135 ,+ the 70euro age supplement. Which i realise . A New Car no.complaints but Expensive "
" Told Breakdown Cover and Excess Insurance was mandatory. Hence a £300 odd extra cost . On top of your £135 ,+ the 70euro age supplement. Which i realise . A New Car no.complaints but Expensive "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by MICHAEL - 11 June 2025
" All very professional And a great price "
" The car was new "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORFU, GR - Reviewed by DAVID - 09 June 2025
" Very likely if you can sort this out for me?? "
" Everything was fine EXCEPT I was DECEIVED into paying 42 Euros for extra cover which was not required as AutoEurope said it was included "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORFU, GR - Reviewed by YVE - 07 June 2025
" Overall not a very pleasant start or end to the holiday, but the car was great. Still waiting for my credit card refund. "
" Very slow to be collected from The airport. Very slow to get the car - short staffed, long queue, lengthy procedures. Hard sell insurance Very slow drop off procedure - made us late for our check in at the airport: short staffed. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by KELVIN - 06 June 2025
" Please let me know how I can claim for damaged suitcase and refund for key fob battery? "
" Terrible drop off experience, they ran over my luggage when reversing car. Had to replace battery in car key after 2 days cost €8 they would not give refund. Will never book Centauri again "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 4
KEFALONIA, GR - Reviewed by MARK - 27 May 2025
" I would definitely recommend a hire car in Kefalonia as there is very limited public transport. "
" Excellent value for money, new fleet of cars. The only criticism I have is that the staff push too much to take out the extra insurance when most people already have their own insurance. They try and scare people that their own insurance doesn't cover everything. Also you had to pay for petrol in advance which is unusual. But all in all a good experience and would definitely recommend this company. Always take out your own additional insurance in advance you will save 100s of euros. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HERAKLION, GR - Reviewed by DAVID - 15 May 2025
" Online booking for car hire + damage excess waiver insurance was quick. Confirmation of payment by Auto Europe was only completed after the third attempt aa my bank required me to authorise the amount to be paid in the app! Payment was sorted out eventually. "
" The Centauro transfer van driver was at the Arrivals door and I was taken to the car pick up point a lot later than the time I put on the booking. It then took quite a while to clear the people renting a car ahead of me plus those going back to the airport. They then persistently tried to get me to pay for their damage insurance which I had already with Auto Europe. The car return went a lot quicker & I was taken back to the airport within 15 minutes. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by MARIOS - 30 April 2025
" Hello, Unfortunately our flight was delayed and there was no communication from your side to resolve the issue and get our car. You did not provide a way to transport us from the airport to your area the same day or the next one as you promised. We kinly request a full refund of our purchase. Could you please refund us? Kind regards, Marios "
" Hello, Unfortunately our flight was delayed and there was no communication from your side to resolve the issue and get our car. You did not provide a way to transport us from the airport to your area the same day or the next one as you promised. We kinly request a full refund of our purchase. Could you please refund us? Kind regards, Marios "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ATHENS, GR - Reviewed by KONSTANTIN - 19 March 2025
" Perfect "
" Quick and efficient service. Excellent value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ATHENS, GR - Reviewed by MARKOS - 11 March 2025
" Very positive experience, great price offered by autoeurope. The whole booking process was smooth, no hidden fees and extras. "
" Very polite and professional during pick up and return. Mr Aris explained in details everything regarding the procedure. Car was in excellent conditions, almost brand new (2024 Dacia Sandero) . Same goes for the rest of the fleet that was available on site. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by SIMON - 11 March 2025
" Overall satisfactory after the delay waiting to be picked up. "
" There was no clear arrangements for pick up. I had to call when after 15 minutes on one was there. I was told that the pick up would then happen in a totally different section of the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 6
ATHENS, GR - Reviewed by ELIAS - 24 February 2025
" Very satisfied "
" Very good car hire company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
THESSALONIKI, GR - Reviewed by DIMITRIS - 14 February 2025
" Centauro, The car rental company that keeps on giving. Following an devious charge €360 from the Thessaloniki office, see previous post, the office made two credit card charges for the "door damage". One for €114 and one for €244. The first one was the fuel deposit which was used towards the "damage" and the second was for the remaining amount. This is has caused a problem with my accounts and with my insurance, as both need to see a single charge from € to £. Neither the local office nor the head office in Spain were willing to debit my card with and make a single charge. Adding to that the head office ensured me that there is not an issue with the double charge, dismissing legal accounting requirements that exist in both UK and Greece. Advice, if you rent from Centauro, and you have an "accident", and you have your own insurance, do not accept to use the fuel charge towards the deduction due to damage. The charge MUST be from the deposit or a completely new charge. And don't forget to take a private on a Centauro insurance!! "
" Gentauro in Thessaloniki. Avoid Review of Centauro Rent a Car Reviewed yesterday I had used Centauro Thessaloniki Car rental numerus time in the past and I could only describe their service, up to this point, very good. Up on my arrival to collect the vehicle on the 1st of January 2024 customer service tried to force sale to me a Centauro CDW insurance which would cost 2 times the cost of the rental. The customer service representative used arguments that were not applicable to the vehicle. For example, accidental damage to the alloy wheel which the vehicle did not have. Up on my return to drop of the vehicle, 2/2/2024 @ 16:30 the same customer service representative was very eager to find scratches and faults to the vehicle. He has raised damage "incident", a number of door chips found on the driver's door edge. Considering the length of the rental, 24hr, and the place where the vehicle was parked during the duration of the rental, private covered car park 50 km form the city (I have access to another vehicle and the car rental is only used for traveling to and from the airport to the place of my stay), it would be impossible to have the door damaged. The customer representative also refused to provide a detailed description of the fault in the incident report, his details and he was eager to charge me €360 for the damage. I have been renting vehicles in many countries both for pleasure and business and from many different car rental companies but I never experience such behavior that can only be described as vindictive and totally unprofessional. As a result of this extremely poor service, I will withdraw all existing rental bookings with Centauro, and I will also make sure that all future business and personal rentals will not be made with Cantauro. My advice, either get a total CDW from Centauro for the extraordinary amount of €50 euro per day or find another car rental company. There are many in the area that will be happy to have your business. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
ATHENS, GR - Reviewed by CHRISTOPHER - 17 January 2025
" AE were great, but Centauro were dreadful. I used them once before a few years ago and they were fine, but they have clearly motivated their staff to do anything at all to sell these policies. Perhaps each sold policy is 100 Euro commission to whoever sells it. Whatever the case, terrible, and never again! "
" The counter staff were borderline criminal. They pushed their 300 euro insurance package very hard, and lied in the process. We were told our own excess protection insurance wasn't accepted in Greece. This is not true. When that didn't work they told us that if there was any damage they would refuse to supply us with any invoices for the excess so we would not be able to claim from our insurance company. Even the British (but fluent Greek speaker) next to us was extremely upset with how she was being treated (exactly the same pressure and lies). We did not take their package, and it had a very negative effect on our trip to begin with. I will never use these people again, and I think you need to have a serious word with them as your reputation is somewhat linked to the treatment this company dishes out. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
ATHENS, GR - Reviewed by NIKOLAOS - 03 January 2025
" Excellent experience overall "
" Great car professional staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHANIA, GR - Reviewed by NIKOLAOS - 23 December 2024
" One of my worst experience "
" I rented an economy small car (Fiat Panda) to do my job in the town. However, they gave me another car from the 'S' category (Nissan Juke) without any prior warning. It was night time, and there was not enough light to inspect the car that I did not want to rent. The policy of Centauro is very strict and unacceptable regarding charges. The only pleasant aspect of this unpleasant experience was the extremely polite employee. However, this is not enough to change my opinion : I do not want to rent from them again! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ATHENS, GR - Reviewed by HISHAM - 28 November 2024
" It is very obvious that auto Europe does not vet the companies they recommend. "
" The problem is the staff checking in attitude. They refused to accompany me while checking the car . They asked me to take videos and photos but they can't add any scratches or dents to their contract. It is only at check out that they can review my photos. Very intimidating attitude to take the company Inssurance policy. The delay of the staff to check out cars was obvious at our check in and check out so we decided to arrive too early to avoid any risk losing our flights but I can see other passengers very nervous and irritated. The intersting fact was that there was plenty of staff hanging around smoking and not helping in the check out. We saw them checking cars out at our arrival but were hanging around smoking and they asked our driver to do the check in cars which delayed our driver. There is a vacuum of leadership in that office of Athens airport with poor behaviour and bad customer experience. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by THEOFILOS - 17 November 2024
" Efficient and professional "
" Although i have been hiring car from Centauro for years, this is the worst experience I ever had. I usually collect my car after 22:30 because of my flight to Thessaloniki. The collection was the usual stuff. They gave me the contract and after a quick look aroung the car, I did not see any damaged panels to further report. The bad lighting did not help... Upon my return, I positioned the car as close to the main building as possible and under their external lights. Upon inspection, the staff told that there two scratches and asked me for photos when I collected the vehicle. I pointed out to them, that their contract notes to report to them any damage, but the two tiny scratches they were pointing out they do not classify as damage neither could be seen under the poor lighting conditions at 22:30 at night, for me to report. Nevertheless, they failed to provide themselves any kind of photographic evidence that the scratches were not there when I collected the car. It is obvious because I did not have a full insurance with them, and the car was going back to FIAT in a few weeks time,it was easy for them to blaim me for those pre-existing scratches! They charged me €900 for that! In addition, their main offices have not provided me with any documentation of the cost/charges! The worst service I have ever received! I used to be think very highly of Centauro and I took pride in returning their vehicles in the same condition I collected them, but this experience made me feel extremely dissappointed, robbed and unfairly treated, as those tiny scratches had nothing to do with me! Very sad situation indeed! I now know that their operating standards changed and that they are trying to pray on unsuspected loyal customers, hence I will be very weary in the future. Of course I am disputing those charges with my CC company and I hope that all will end well and I will have the money they stole from me back... "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
ATHENS, GR - Reviewed by AIKATERINI - 08 November 2024
" Easy and straightforward "
" Excellent! All very satisfactory and staff very accommodating and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by THERESE - 05 November 2024
" Contacted auto Europe as well re the insurance, not helpful at all. "
" Conned into taking out additional insurance, despite telling staff I had already got full insurance.In the moment of being conned, I really felt pressurised by the counter staff to take the additional insurance. Told the tank was full when it was half full. When I went back to tell them this and to ask for the insurance money to be refunded, he said he couldn't reverse the transaction even though it was only done 5 minutes previously. Car was badly damaged, but this wasn't disclosed ( stupidly I didn't check before I took the car, it was late and dark). Only found that the next morning . Tried to contact Centauro the next morning by phone and by email to discuss insurance refund . No response. The whole experience was poor. I am also cross at myself at being conned. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
CHANIA, GR - Reviewed by THOMAS - 04 November 2024
" Sent email on morning after issue, asked them to help me arrange another vehicle from where I was and all I got was that due to T'c & C's they could not refund...not what I asked for so found a local company "
" Flight was delayed and sent email to rental company. Got to airport at after midnight and pickup. Called them and got a message to say office is closed. Had to get a taxi for Euro 176 to hotel. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
THESSALONIKI, GR - Reviewed by SAMOUIL - 30 October 2024
" Good value, straightforward booking and lots of choice. "
" Took too long to collect the car. Perhaps they were understaffed due to it being a Sunday evening. However, car and value for money were great. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORFU, GR - Reviewed by SAJID - 27 October 2024
" Auto Europe is fine to deal with "
" They ask you to buy insurance which isn't necessary and then they don't check the car with you. And they look at the car later and penalise you for damage that you haven't done. Please avoid centauro "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 4
KEFALONIA, GR - Reviewed by KEVIN - 23 October 2024
" Would recommend and would use again kj uk "
" Great price nice new car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by BARRY - 18 October 2024
" Good "
" Efficient. Not pushy or grumpy unlike some competitors. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
KEFALONIA, GR - Reviewed by DESIGAN - 18 October 2024
" N/A "
" Proper agreements should be honoured. I booked with a full tank/ return with a full tank however on collection they advised this isnt their policy and took a separate fuel deposit off my card. With the currency exchange, this was returned but less than what was held! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 7
KEFALONIA, GR - Reviewed by PETROS - 13 October 2024
" Always take lots of photos of car before driving off - had no problem with centauro "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORFU, GR - Reviewed by FRANK - 12 October 2024
" 000 "
" just not nice people and other people were having problems , just wanted to catch everyone out , we hire all the time , never like this company "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
THESSALONIKI, GR - Reviewed by THOMAS - 24 September 2024
" Missed collection of vehicle due to a medical emergency on our flight, resulting in a 130 euro taxi. Centuro said we can come and collect the vehicle we had paid for by 9am the next morning or we lose it. Hold on we had paid for it for the week, the audacity! Frequantly hire cars, never had such shocking attitude before. Win for them I spose, rent the car out again. "
" Cowboy outfit as confirmed by many Greeks we spoke to about our situation. I can't believe this company is on your panel of providers. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ATHENS, GR - Reviewed by RICHARD - 23 September 2024
" Auto Europe ok as an agent. Avoid Centauro as your choice of supplier "
" Disinterested counter staff, ignored everyone for a long period. Very aggressive on selling additional insurance indicated any issues they'd charge the max against you if you didn't add additional insurance "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
KEFALONIA, GR - Reviewed by JORDAN - 07 September 2024
" Thumbs up "
" Easy and good, cheers "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by PETER - 01 September 2024
" As above "
" Quick and easy, very good service, and very good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by MOUNIR - 27 August 2024
" I've been reserving Cars with Auto EUROPE for very long time and I'm very satisfied with their services "
" Service at the pick up was very poor telling you something and doing something else most of the companies I rent with they love you to go to I see and put a towel on the seat and drive Santoro they don't allow that they don't allow you to take the car to the one of The Greek islands which is other company do allow you to take the car with you to the greke islands overall, I wasn't happy with this company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
THESSALONIKI, GR - Reviewed by DAMON - 11 August 2024
" Would recommend "
" The transfer was quick. Car was great. Wound use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by JEFFREY - 07 August 2024
" I was extremely disappointed to have paid an additional amount only to be told by Centauro that I really needed to purchase additional insurance in case I was involved in an accident and dint want to lose 1400euros. I purchased this for peace of mind. I would appreciate a refund from Auto Europe of some or all of the £60 I paid which I believe to have been unnecessary given the further payment. Unless I receive the refund or some or all of the £60 I am unlikely to use Auto Europe again or to recommend the company to friends "
" Good all round experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by PRETAT - 04 August 2024
" Unless support over the phone: assumptions instead of discussion and exchanges, « do not know the regulation, but they did this with you and you child it is because they could »? EXCUSE ME? "
" 1h30 lateness to pick up at airport, agressivitiy from lazy agent, all customers in the van transfert were comparing, dangerous driving from Airport to agency, 7YO kid had to be in dad's knee in the van during transfert... much more to say but avoid please, even regulation/law are not respected. Shame "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ATHENS, GR - Reviewed by NEIL - 30 July 2024
" The booking process with Auto Europe was fine and straight forward but we wouldn't book a car with Centauro again. "
" On arrival the counter staff were unfriendly, abrubt, rude and generally unhelpful when we asked any questions. We got the impression they just wanted to 'process' us as soon as possible. We didn't feel the fuel policy was fair or easy to adhere to. We were asked to return the car with 90% fuel, which wasn't easy to predict, resulting in us putting more fuel in to avoid not getting our full deposit back (which was overpriced). The return of the vehicle was very rushed, communication was poor. There was no damage to the vehicle but we had no receipt given to us to prove that they accepted the condition of the vehicle at handover, and we would actually get our deposits returned fully. We had a hair raising shuttle back to Athens airport, the driver was speeding and using his mobile phone. He dumped us at arrivals, instead of departures and disappeared. We will not be using or recommending Centauro again. "
Value for Money: 9 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by CLOVER - 25 July 2024
" Would not recommend "
" We arrived on a late flight. The centauro office is a few minutes walk from the airport. I called them to say at 10:56 to say that I was on my way( office closes at 11) and was told to hurry as they would not wait. The car that I was given was larger than requested. I was advised to look vehicle over, but it was a dimly lit carport and you were not actually able to get out of car and look round as too narrow therefore. I didn't take a video plus couldn't see anything anyway. On return attendant noticed a small scratch at front, I have no recollection of damaging the car and the scratch looked like the car had gone into something with a sharp edge rather than another car knocking it. I was charged 350 euro for this. In retrospect, very important to take a detailed video of interior and exterior. Reviews say that this company has done this before. My husband used thrifty and they were much more accommodating. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 5
KEFALONIA, GR - Reviewed by ANDREW - 11 July 2024
" A horrible experience please see above "
" They charged me €350 for a tiny mark to the front bumper that was no fault of my own. It was a stone damage and I was extremely annoyed that they made a charge for this. I will never hire through centauro again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
CHANIA, GR - Reviewed by SARAH - 30 June 2024
" Really excellent service, better than expected vehicle and an all round good experience. "
" Really excellent service, better than expected vehicle and an all round good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORFU, GR - Reviewed by WILLIAM - 29 June 2024
" Totally ripped off. Expected better. "
" No problem with the car which was in good condition. When I returned the car , the agent said there would be a cleaning fee of 75 euros. There was a small amount of sand in the footwell which she said was very hard to get out with a vacuum cleaner . She also said that the driver seat was wet with sea water. This is totally false. I had to pay because we had to catch a flight and didn't have time to argue. A total rip- off and now they have a 1 star review instead of a 5 star review, and they have lost a customer. Hope it was worth it for 75euros. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
RHODES, GR - Reviewed by RICHARD - 27 June 2024
" . "
" Late colleting us from Airport as staff occupied with breakdowns Pick up area @airport not clear. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by JOSEPH - 26 June 2024
" I'd absolutely use them again. "
" Centauro staff were excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by JOHN - 23 June 2024
" Centauro were OUSTANDING, but not so Auto Europe, I AM STILL WAITING FOR MY REFUND, promised almost 2 weeks ago. Surely this breaks financial rules and regulations!! "
" Centauro were OUSTANDING, but not so Auto Europe, I AM STILL WAITING FOR MY REFUND, promised almost 2 weeks ago. Surely this breaks financial rules and regulations!! "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTORINI, GR - Reviewed by DAVID - 22 June 2024
" Easy booking, information was good by would use again "
" People were very friendly and helpful, airport transfer was very easy and efficient. Centauro were very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by ALAN - 31 May 2024
" Like the all in excess insurance "
" Easy to use "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by CHRIS - 23 May 2024
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by IOANNIS - 22 May 2024
" highly recommended "
" Very professional and efficient Car was almost brand new , few hundred kilometers on the clock , a joy to drive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by ANTHONY - 18 May 2024
" Would definitely use them again. We were provided with a brand new car. "
" Very professional and friendly service. Couldn't fault them - would highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTORINI, GR - Reviewed by JAMES - 01 May 2024
" Have used Auto Europe often and have always been happy with the experience. "
" A pleasant and easy experience. The Centaura staff were efficient and helpful .Collecting and returning the vehicle was swiftly handled and I was very satisfied to have used this company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by TRIFON - 24 April 2024
" I am not happy from Auto Europe "
" Centaurs was very kind. But NOT Auto Europe "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ATHENS, GR - Reviewed by HISHAM - 11 March 2024
" I always had good experience with auto Europe so one bad experience will not affect my choice of auto Europe again as it always proved to be value for money and with good friendly staff. "
" Asking for fuel deposit in addition to the insurance deposit was a new thing for me and though they promised it should be returned fully after delivery of the car with full tank as delivered , the money was not returned after 72 hrs and I had to email them. The whole experience of pushing me to take their in house insurance was verging on intimidation and having 2 deposits was excessive. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by DAVID - 27 February 2024
" Perfect "
" They were absolutely brilliant, the staff. Yannis the manager and both the other members of so staff. All so polite and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by CHRISTOS - 26 February 2024
" Very good "
" Very good helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by ALISTER - 09 February 2024
" Even though I had purchased the comprehensive insurance via Auto Europe including excess waiver, it was not made clear (except in the fine print) that I would still need to have a hold put on my credit card from Centauro and they did not accept AMEX which prevented me from being able to hire the car at all. Poor communication, will never book with Auto Europe or Centauro again "
" Could not rent the car as they did not accept AMEX "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ATHENS, GR - Reviewed by MATTHEW - 23 November 2023
" Very efficient, we came out a different exit at the airport so had to find the meet and greet. "
" Car already had damage but was noted. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHANIA, GR - Reviewed by CHARALAMPOS - 24 October 2023
" Very nice "
" Very nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HERAKLION, GR - Reviewed by TIMOTHY - 10 October 2023
" Very satisfied. Good value for money "
" Polite staff, smooth easy pick up and a nice car. Cheaper than getting a taxi from the airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RHODES, GR - Reviewed by KEVIN - 08 October 2023
" Quick and easy from pickup to drop off. The car easy clean and had a full tank exactly as described. I would recommend them to friends and family. "
" Staff from Centauro made the pick up and drop off very quick and easy. The pickup from Rhodes Airport was exactly on time and the drop off very easy. We would definitely use them again next year. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by ANDREW - 08 October 2023
" superb "
" Really helpful man who upgraded me "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RHODES, GR - Reviewed by MICHAEL - 07 October 2023
" See above. "
" When I booked the car it stated that collection was at the airport terminal. This was not the case, we had to wait for a transfer. This was clearly false advertising. I would never use centauro or euro at again. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CHANIA, GR - Reviewed by ROBERT - 27 September 2023
" The pick up and drop off at the airport was very easy as was the car hire process. Thank goodness there was no hard sell by the team at Centauro. "
" The team of Centaur0 are really helpful and friendly. A particular shout out to Vasilis who was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by MICHAEL - 19 September 2023
" I've used auto europe many times and it's been quite some time since I had an experience like this with any of your subbies, even in Spain, or with anyone else for that matter. However, our dealings with yourselves in making the booking were excellent as ever. "
" The rental was supposed to F to F but the car wasn't full, so they took money from my CC which is supposed be refunded within 12 days of our returning it full, which I think was much more than the value of the missing fuel. At best this is them forcing me to give them a loan they can earn interest on and at worst a scam if I fail to return it full and they then over-charge me. They were unable to provide the small car we ordered and did not seem to understand that their 'upgrade' to a huge Citroen C4X was not actually a good thing! We saw no evidence at all that they have any small cars and plenty that they have lots of big ones so they appear to selling something they don't actually have. On arrival the woman in the office was telling another customer that if they severely damage the car they would be liable for the full amount if they didn't buy their insurance, not just the E1100 excess. We felt throughout the holiday that we'd be in for a very rough time if we did actually damage the car. On our return she went straight to the damage they'd not notified us of before (she obviously knew exactly where it was) and asked if we had proof it was there before we took the car (no damage map was supplied with the key). As luck would have it we had spotted and photographed it despite it being really dark. We felt that this was almost certainly a deliberate ploy to defraud your CDW insurers. I suggest that you and your CDW insurers should do a bit of data mining and analysis to see if this rental location is a bit rogue. Overall, this hire was like a return to the bad old days of car hire and, although we came out of it reasonably well, we were not impressed and certainly won't be choosing Centauro again any time soon. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by IOANNIS OR JOHN - 19 September 2023
" overall experience with collecting and returning the Vehicle was fine. "
" All went smoothly, airport pickup was quick, took us with shuttle bus to there offices 10 min by car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ATHENS, GR - Reviewed by SHAUN - 14 September 2023
" Used service before, good vehicles and price. "
" Provided with a free upgrade to a larger vehicle as original vehicle had issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by CHRISTOS - 11 September 2023
" Great overall "
" Quick check out and return procedure "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HERAKLION, GR - Reviewed by RICHARD - 03 September 2023
" Terrible people "
" They are a fraud and attempted to charge me for damage which was non existant "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by IVAN - 31 August 2023
" Price was very competitive but the booking said Fiat 500 (or similar) which is a great car and we were given a Fiat Panda which is a much worse car. The car only fit an infant car seat with the front passenger being left with no space. "
" Everything went fine. The only issue we had was that Centauro did not want to help set up the infant car seat as they said they cannot do it because of potential liability. This created risk to the customer as not every customer is used to set up an infant car seat that they've never seen before. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KEFALONIA, GR - Reviewed by GARTH - 21 August 2023
" Not bad. Car quality good. On pick-up, the rep still tried to sell me extra insurance and was quite pushy. Even though I'd already bought this through you guys. "
" Not bad. Car quality good. On pick-up, the rep still tried to sell me extra insurance and was quite pushy. Even though I'd already bought this through you guys. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by ANGELO - 07 August 2023
" Booking through autoeurpe was really easy and resulted in a brilliant price "
" Easy pickup. Really helpful and polite staff. Deposit left for fuel and excess. I took video recording of the full car. Car was great, relatively new, well maintained and clean. Drop off was super easy. Super nice guy doing the handover. All deposits returned "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by SARAH - 26 July 2023
" Uncomfortable and expensive experience because of the comments above re extortionate charges at the counter. "
" Despite taking out additional insurance through auto Europe at time of booking there was great pressure to purchase more at the counter which came with fear mongering if we did not. This was unpleasant. The cost of children's booster seats was far more than auto Europe stated. We bought with the understanding it would be 40 euros, it was actually an eye watering 70 euro per seat! Similarly the cost of an additional driver was far more than stated. This was 63 euro not 40. This made the experience expensive and we felt like we had been falsely sold by auto Europe. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ATHENS, GR - Reviewed by ALIREZA - 09 July 2023
" I've over charged £220 when I went to collect the car. "
" Over charged. They charged me £220 extra. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
CHANIA, GR - Reviewed by SIMON - 03 July 2023
" Easy quick, competitive priced. And helped to contact crntauro when we were slightly delayed. All good. Thankyou. "
" Everything was great except we did not get collected by car hire company at the airport like we were supposed to. Instead we had to get a taxi which stung us for 20€ for a 3km trip due to them dropping us at a car hire company! Other than that centauro were great. We stool out the extra insurance. So it didn't matter that the car already had few scrapes, which we couldn't see when we collected it as it was dark. So generally a good experience from them. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
RHODES, GR - Reviewed by JULIA - 02 July 2023
" Car hire was booked as an 'on airport' pick up (I specifically searched for this on the website) but the car rental was a shuttle ride away. Not a big deal, but annoying as I had specifically searched for in terminal. "
" The car rental ended up costing more than double the quoted price because we were unable to pay a deposit for the (prepaid all inclusive) insurance on our credit card. Centauro do not take Amex, nor a credit card on Apple Pay, nor debit cards. This was not made clear on booking and ended up costing us more than 100% the initial booking cost on pick up. Unbelievable. The insurance was already paid for in full and was a full comprehensive, no excess insurance, so why they need to take over $1,000 holding on your card is a mystery. Then the first car we collected (was a 3 door not 5 door as requested) and had a warning light on the tyre pressure. This was replaced by a different car pretty quickly however. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
THESSALONIKI, GR - Reviewed by VASILEIOS - 01 July 2023
" AutoEurope provides a great experience. "
" Terrible experience, had to wait 45 minutes for airport pick up same for drop off. Careless staff "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
ATHENS, GR - Reviewed by JOHN - 22 June 2023
" Auto Europe should have done due diligence and not send clients to a shabby place like that. All the clients at the time of my visit had similar experience. "
" I booked to collect a car at the airport. It turned out I had to be bussed 8 Km away to collect it from Centauro's office, they do not have an airport site, therefore this was mis-sold to me. No one was present to meet me, I spent 30 mins calling, it was diverted to Spain. Reception staff could not be bothered to take the call, to show me to the car in a dark backyard.. Car was dirty, bad dents on the seal structure all over right hand side. The whole experience was appallingly bad service. Shocking really. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 4
HERAKLION, GR - Reviewed by ADRIENNE - 07 June 2023
" Disappointing. Car was covered with minor damage but did not affect performance. Baby seat was old and tatty but functional. Attempt to charge for late arrival was shocking. Very low cost but was it worth it? "
" Despite arriving at the airport well before 11pm, I had to call the office to get picked up by the shuttle bus. The employee then wanted to charge extra for arriving after 11pm. We refused to pay as we had been waiting well before 11pm. Eventually this was accepted but a very stressful start to our holiday "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 5
THESSALONIKI, GR - Reviewed by ALEXANDER - 06 June 2023
" Seemless! "
" Polite staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by ANDREW - 05 June 2023
" see above "
" The man who was supposed to meet us at the airport was over an hour late. With a 4 year old that was not much fun after long flight and meant we had to get a hotel to sleep in as would have got to the house (4 hour drive) too late "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
THESSALONIKI, GR - Reviewed by ASSAF YITZHAK - 07 April 2023
" nice website "
" I oredred a car with 4 doors - FIAT PANDA or similar, but when I arrived to Centauro they gave me a small car of only 3 dors, and don't even told me about it. When I asked them about it, they told me that this is what they have, and don't even thought to compensate me. I told them that I paid for a bigger car, and they said this is a mistake, and I have to wait till thay will have FIAT PANDA like I ordered. I waited in the office a long time untill they get the correct car, and they didn't even apologize for that. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 8
THESSALONIKI, GR - Reviewed by ANTONY - 15 March 2023
" You need to check location - being accurate wrt on/off airport is a must (they are still showing as being on). Also appears that AE's clients are being given the tatty cars as the rest on the forecourt looked fine. "
" Started badly as the collection is not on site as it said when I booked. Wasted 45 mins finding pick up point and waiting for collection. Then we found the carwas in a pretty poor state. Many dents that hadn't been repaired on the front, rear, passenger side and roof, scratches on all the wheels and the engine warning light was on when collected (told we shouldn't worry). It worked - but that's about it. Also objected to being charged and insurance deposit when we had paid for insurance, and a deposit on the fuel. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 1
ATHENS, GR - Reviewed by ANTHONY - 07 March 2023
" No problems from picking up to dropping off "
" Very good. No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by STEVE - 23 February 2023
" I am still waiting for my refund as we never got the hire car "
" The flight was delayed so by the time we arrived they were shut and our car hire was cancelled by them. We ended up having to get a taxi that was £180 euros. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ATHENS, GR - Reviewed by BOBBLEY - 10 February 2023
" It was very easy and the car was excellent "
" Super easy and very patient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by EVANGELOS - 17 January 2023
" Very good without any worries "
" Nice company,nice people "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HERAKLION, GR - Reviewed by SEBASTIAN CSABA - 01 November 2022
" The deposit asked was 900, not 750 euros. In the end I went with paying full local insurance with the renter,that didn't require a deposit. Overall it's cheaper and safer to deal straight with the company than use a 3rd party. The extra protection you're sold initially won't save you the hassle if you have an incident "
" The staff was very nice, at return, they helped me print my boarding card and offered a little refreshment. A little issue with the car which didn't register on the dashboard the full fuel level, however I was lucky I didn't have to return it full otherwise I would have been penalised "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by DAVID - 19 September 2022
" Great service, helpful and polite. An all round great experience "
" Very efficient and the car was well presented "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HERAKLION, GR - Reviewed by MICHAEL - 17 September 2022
" excellent "
" excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by IRFAN - 09 September 2022
" Upgraded my car and. Because I wasn't comfortable change it. Brilliant service. "
" Very friendly and helpful service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHANIA, GR - Reviewed by SERHIY - 06 September 2022
" Easy and efficient "
" Great service "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by GEORGIOS - 03 September 2022
" Great experience "
" Great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTORINI, GR - Reviewed by ADAM - 08 July 2022
" Excellent overall! "
" Very good service. Staff were pleasant & helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHANIA, GR - Reviewed by RICHARD - 11 June 2022
" Booking via auto Europe or was great, they recommended a great company with the best terms for a smooth hassle free experience. "
" Great experience from start to finish, car was great, staff were very friendly and welcoming. Including "the boss" Rasibulos! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by STEVEN - 16 April 2022
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by DMITRY - 08 April 2022
" will be asking for a refund, not satisfied "
" no desk at the airport - this is a shuttle service. Autoeurope website incorrectly states "at the airport", please update the info. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ATHENS, GR - Reviewed by PETER - 02 April 2022
" Good service, good price and nice car. Recommended. "
" Good service, good price and nice car. Recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by MARC - 29 March 2022
" The experience with the car hire firm has also tainted the reputation of Auto Europe "
" When picking up the car, was served by a gentleman who took all my details (passport, driving license, credit card) but then he switched with a colleague who asked for it all again. When I explained that these had already been provided she told me she was starting again. I was then told they had no manual cars available, only an automatic car was available. After explaining my dissatisfaction and waiting approx 20 minutes they then miraculously found a manual car that was parked outside all the time. Approx 3 hours later whilst I was driving I was called and asked to provide the number plate on the car. I was told that until I provided this I was not insured to drive the car. I had to pull over on the motorway to provide the number. All in all I found it a very poor service. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by CHRISTOS - 02 February 2022
" I would have liked to be updated that the rental could or could not go forward, given the levels of disruption that had hit and made it doubtful. "
" I COULD NOT GET THROUGH! I was due to pick up the car a few days after a large snow storm hit Athens and resulted in the closure of many roads, including the motorway and trains to/from the airport. I tried to call Centauro numerous times to confirm if they were open and renting, with no success or call back. I did NOT even pick up this rental "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
THESSALONIKI, GR - Reviewed by KONSTANTINOS - 10 January 2022
" Everything went ok, quick pick up from SKG and very fast drop-off. One of the best companies out there. "
" All very smooth. The car had a few scratches so I took a few pictures just in case. The only drawback was that the manual was not in the glove box. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ATHENS, GR - Reviewed by ROBERT - 11 December 2021
" Will use again "
" Good service "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 7
HERAKLION, GR - Reviewed by FIONA - 28 September 2021
" As above. Very good overall, but an email telling you how to locate the Centauro representative and shuttle bus on arrival at the airport would have made everything easier. "
" Good service overall, staff were very good, but it would have been helpful to have had an email with information about where to meet the Centauro representative and shuttle bus at the airport because in the dark, I took quite a long time to find them. Once I did, everything went well, although we did have to queue for quite a long time at the Centauro office before getting the car. I was still happy overall with the service however and the staff were very good. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by CAMILLA - 11 September 2021
" Usually Auto Europe are great but in this instance our booking should not have been taken if we couldn't collect the car that night on arrival. We should have been informed of the collection times on booking. As minimum compensation we need to be reimbursed by Auto Europe or given a credit/voucher for one days free car hire as we ended up picking up the car at 11am the following day delaying our plans and hugely inconveniencing us. "
" I booked the car for 11pm collection. We came through immigration at c.11:10 pm. No one was there to meet us as per the instructions on the voucher. It said on the voucher that the Centauro office closed at 11pm but it didn't say anywhere on the voucher that after 11pm we wouldn't be able to collect the car. No one called us or emailed to tell us this. Therefore we were left high and dry at the airport not knowing what to do. Eventually after 1.5hrs of waiting and looking for the Centauro shuttle bus driver we took a bus to Athens to our hotel. We then had to return to their office the next day to collect the car, spending Euro 45 on a taxi. No one apologised to us for this lack of communication and made it feel like it was our fault for not knowing their office closed at 11pm. The worst treatment and customer service I've ever had from a car hire company. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
HERAKLION, GR - Reviewed by GREG - 30 August 2020
" AutoEurope is a convenient place for car rentals. We've been using them for many years. "
" The Heraklion branch aggressively pushed their extra insurance in an arm-twisting kind of way. Their €40 counter charge is appalling. We were discussing our challenges with them while standing at their counter when they told Me that we now owe money for "being late." This place is a shake-down. I will never rent from Centauro again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ATHENS, GR - Reviewed by LOIZOS - 19 February 2020
" See above "
" Very slow service, far from airport and above all no booked car availability and initially trying to give us lower class car ...... Sorry to say I am using Autoeurope many years now and this was by far my worst experience. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 7
ATHENS, GR - Reviewed by CHRISTOS - 16 February 2020
" Overall the experience was OK, but the car in the economy class given to me was badly damaged; I complained, but as there was nothing else available they gave me an upgrade to a full size car which is difficult to manoeuvre and park in Athens. "
" I severely dislike the policy of pre-charging for a full tank of gasoline, and then refunding it AFTER the return, especially since the company does not provide a car with a full tank . They already take a security deposit: they should provide you with a full tank, and charge you if you do not return it full. I find their policy is dishonest "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ATHENS, GR - Reviewed by ILIAS - 22 January 2020
" .. "
" .. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by KONSTANTINOS - 09 January 2020
" Great company, professional service, outstanding prices! "
" I would give 11/10 if possible. Brand new cars in very healthy condition. Picking up can take some time since the office is outside the airport but it's certainly worth the wait. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by CLIVE - 30 December 2019
" As per above "
" Struggle to find your Rep on airport as we were looking for an office! Off airport collection added time to our already very long 4.5 hour journey, even though there was no queue it still took 25 minutes to get the car, then we had to ask for screenwash as the car had none! All things added up service and standards were good but room to improve "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by MELI - 13 December 2019
" Overall excellent "
" Centauro decided to change the rules half way through my rental so that there was a re fuelling charge on return of the vehicle when I was clearly told at pick up this would not happen. They could have at least allowed the rentals in progress not to be subject to this fee. with limited time I had to go and re fuel to avoid a 25 euro charge. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by JOSEPH - 07 December 2019
" I arrived to the airport the car was not there the representative of Centauro he wanted me to wait for 2 hours and then he wanted to take me with a bus and with my luggage to an office 30 minutes away in the city ... i told him that i am ready to go there now and negotiate with them and he said that they cannot do more. so i ended up renting a car from the airport and i did not take that car i rent from you at all "
" I arrived to the airport the car was not there the representative of Centauro he wanted me to wait for 2 hours and then he wanted to take me with a bus and with my luggage to an office 30 minutes away in the city ... i told him that i am ready to go there now and negotiate with them and he said that they cannot do more. so i ended up renting a car from the airport and i did not take that car i rent from you at all "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
THESSALONIKI, GR - Reviewed by IVAN - 06 December 2019
" Amazing staff..new cars ..great value "
" Staff is very friendly and you get almost new car every time. Vriliant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by JONATHAN - 03 November 2019
" Great price, good service and nice car. Can't fault. "
" Smooth experience and very reasonable rates. The car was nice and I'd highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by ILIAS - 25 October 2019
" Allow lots of time on the return of the car for paperwork , waiting and transfer "
" 45 minutes waiting at car return for paperwork and to get enough passengers for the minibus to transfer us to the airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by HOWARD - 18 October 2019
" Helpful staff. "
" Very pleasant friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HERAKLION, GR - Reviewed by DAVID - 06 October 2019
" Auto Europe internet booking was good with competitive rate. Centauro took Euros from the credit card which had been used for the petrol deposit in £ before I signed a form which meant I have an exchange fee. Could have used other card with no exchange fee if I had been given the option. "
" At airport arrivals exit found Centauro driver & was transferred to the office to pick up car. Was last person in office before it closed (delay disembarking & luggage collection). Given keys without any information. Car was 6 speed manual & to start clutch pedal had to be depressed plus light switch on left of steering column (all of these different to my car) and to put car in reverse ring had to be lifted. Transfers were good with very little delay! Staff friendly. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
HERAKLION, GR - Reviewed by ANNA - 27 September 2019
" Terrible i stayed in the airport without a car "
" I never get any car at all but i paid in advance an i didn;t get any compensation.I arrived in the airport with one hour delay in the night and even though all the other companies were open there wasn;t anybody for me and without notice they didn;t give me any car i could.t find anyone on the phone. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHANIA, GR - Reviewed by LIAM - 24 September 2019
" Rude staff Made to pay more on arrival at the car rental as my partners is the only one with a credit card "
" Paid to pay extra as I don't have a credit card in my name. Rude staff when being transported from the airport "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by ANDREW - 16 September 2019
" Good website "
" Long delays upon pick up. Very understaffed, lots of unhappy customers. The car was not that clean but in good working order. I have used this company in Portugal and had a considerably better experience. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
CHANIA, GR - Reviewed by PAULA - 01 September 2019
" lovely. car lovely people. "
" stayed late due to flight delay no charge "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by TIMOTHY - 30 August 2019
" A truly disappointing experience, I'll get the bus next time! "
" When was offered a free upgrade, I knew there was going to be a catch, when the guy behind the counter started to cast doubt about the insurance we had arranged in England on your site, telling us that the police wouldn't give documentation if any damage occurred and that we had to have a new insurance that covered everything (like the one we're thought we already had) and that it would cost more by 150% than we'd already paid, held to ransom when you're tired and need to get to your destination, it's a despicable practice, tantamount to robbery, you should be ashamed of yourselves and it's about time legislation was introduced to stop this sharp practice! I will be repeating what I think on all the major media sites to let innocent people know how you rip you customers off! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHANIA, GR - Reviewed by WILLIAM - 29 August 2019
" We also chatted to Auto Europe on the issue above, you were unable to reach the rental car company, though we were. So as a broker you didnt really help us out. "
" Our flight was delayed. We did call the car rental company and they agreed to wait. They also stipulated that there was a late fee which we agreed to pay. However on arrival, they had closed the office and were not waiting as agreed. This is simply unacceptable and cost us an additional 50 euro on taxis, not to mention wasted time. I will never use this car rental company again. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
CHANIA, GR - Reviewed by PETER - 27 August 2019
" I do not agree that you should have to pay more on arrival "
" The add on charges that were never mentioned on the initial order. very disappointing. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by ELEANOR - 17 July 2019
" Very smooth "
" The car was modern and in great condition. Pick up and drop off were easy, even with our delayed inbound flight. The office location is pretty far from the airport, but the transfer was very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by NIKOLAOS - 10 July 2019
" Good price "
" Very good and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by GLYKERIA - 28 June 2019
" I'm really disappointing. Awful experience as they left me without a car and nobody contact me back for refund my money. I wouldn't recommended it at all. "
" Awful "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HERAKLION, GR - Reviewed by MELANIE - 14 June 2019
" Would never use again "
" Big issue with then resulting in 240 euro extra charge "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
CHANIA, GR - Reviewed by DAVID - 14 May 2019
" Next time I will book a car rental through the car rental company as there are certain problems with booking through an agency. "
" AutoEurope is an agency and I did not book through Centrauro. Problems with extra insurance, which I thought I'd already paid for in the UK. I wanted to book the extra driver, my wife, for just two weeks instead of the three weeks of the car rental as the car was parked in Khora Sfakion for a week whilst we were in Loutro. No that was impossible. My wife drove the car for just one day throughout the three weeks car rental. Almost £100 extra just for the one day that my wife drove. Expensive indeed. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10