CENTAURO ITALY Car Rental Reviews

OLBIA, IT - Reviewed by JASVINDER - 14 September 2025

" We had no issues "

" We had no issues "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BOLOGNA, IT - Reviewed by SIMON - 30 August 2025

" The price is competitive and the choose is good, but there is lots of competition. "

" I was satisfied overall with my rental with Centauro. The car was not what I expected, not as advertised, but was in the same group standard, so it was fine. The condition was okay, showing signs of considerable use having done over 122,000 km, although it functioned well and I had no problems. The staff were very good during collection and drop off. The return shuttle from airport to depot was smooth. The main disappointment was with the pick up shuttle - I followed the instructions and walked to the pick up point. I waited for over 30 minutes, during which time many other shuttle buses came and went, before I telephoned the main office. They told me to try a different pick up bus stop. I walked to the other stop with my family and all bags. Eventually a shuttle bus arrived - apparently the pick up point had been changed recently, but the instructions had not been updated. Overall, I had waited almost one hour to be picked up. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PISA, IT - Reviewed by ALEXANDER - 26 August 2025

" I don't think it was clear when booking that there was a substantial extra charge for drivers of 70. Statistics show that drivers over 70s are one of the safest cohort of drivers on the road so that surcharge is quite wrong and completely unnecessary! I would be very happy if it was refunded to my account. The instructions for the shuttle were poor. My wife and I caught a shuttle which turned out to be for the wrong company and had to go back to the airport for the correct shuttle. All the instructions needed to say was to catch the yellow Centauro Minibus and everything would have been fine, instead we wasted an hour in extreme heat going back & forth. Your instructions could do with improvement, which is why I wouldn't recommend your company. "

" Centauro were quite good and the car was in good condition being quite new and a Hybrid version which helped with economy. However it wasn't made clear that I would have to pay a substantial extra charge because I am over 70. Statistics show that drivers over 70s are one of the safest cohort of drivers on the road so that surcharge is quite wrong and completely unnecessary! I would be very happy if it was refunded to my account. "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PISA, IT - Reviewed by SANDRA - 26 August 2025

" . "

" We didnt know that the pick up was not on airport. We had to get a shuttle bus but because it was busy, we had to wait and it was an hour before we actually got picked up and taken to collect the car. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PISA, IT - Reviewed by ANDREW - 24 August 2025

" Easy to use and good value. "

" Car in worrying condition. Brakes made loud grinding noise a lot if the time. V unnerving concerning for driver /passengers. On drop off rep said Hooe the part had arrived so a known issue. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

BOLOGNA, IT - Reviewed by MAGDALENA - 21 August 2025

" Your browser showed the pick up point at the Bologna airport, but in reality, I had to use a shuttle service to pick up the car. The instruction of picking up the care was different between what was written on the voucher and what the agent told me when I phoned them. Very unfair! "

" When picking up the car, the agent almost forced me to by additional insurance insisting that I had no cover for anything, although the autourope voucher stated the basic cover. The agent informed me that dropping off time cannot be missed even by minutes as I had no additional insurance. Very stressful. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 6

BOLOGNA, IT - Reviewed by CHRISTOPHER - 18 August 2025

" Good price, great car and great service "

" Centauro we're excellent as always. Pleasant, efficient and a great car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by RICHARD - 16 August 2025

" Didn't love the car. Everything else was great. "

" Didn't love the car. Everything else was great. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PISA, IT - Reviewed by ANTONIO - 14 August 2025

" NA "

" NA "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ROME, IT - Reviewed by MICHAEL - 06 August 2025

" Completely crap service at the airport ended up getting a cab to the collection centre .. your insurance does not wash with the hire car company so have to put down reserves of £1400 to cover that ... to be honest it's a complete con. "

" I person serving everyone else just wandering around doing nothing .. when you do get served it's as if they are doing you a favour .. never again "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 6

BOLOGNA, IT - Reviewed by GEORGE - 05 August 2025

" Other than the car being faulty, ok. "

" Paid extra to upgrade to a car who's rear red lights didn't work. Found out after having driven on a motorway at night with cars flashing us. Stressful first travel. When indicating to turn right, all 4 windows would start going up and down erratically - can send video. Obviously something wrong with car's electrics. Tried to contact someone to rectify situation but didn't hear anything back. Ended up not driving at night for whole rental. Not ideal. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 3

PISA, IT - Reviewed by MARK - 29 July 2025

" Auto Europe's website is easy to use and compare alternatives. Pricing is (2025) competitive against alternatives. "

" Pick up location description at Pisa Airport could be written more clearly and a small map added. We found it, but weren't really sure until their bus turned up. Important for first time users. Everything else, transfer 2 and from Centauro, check in, drop off and condition of car was excellent. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by PHILIP - 15 July 2025

" Not on airport but the shuttle bus was regular and efficient. "

" Professional and trustworthy. Staff very friendly and we were rented a brand new car. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by JOSH - 15 July 2025

" As per the complaint I raised with you customer services team (ticket 4484752), I have a grievance with the hire company. "

" Hi, please see customer support ticket 4484752 "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 2

MILAN, IT - Reviewed by ROBERT - 15 July 2025

" Easy to book, good choice of vendors and cars. Priced competitively. "

" Good: We were the only customers at the pick up location so there was zero waiting time. The car was literally brand new and it was the right spec. Less good: They were very keen to sell us additional insurance, warning us that as the car was new, every little mark would be noticed and charged for. I thought this was likely untrue and a bit of a hard sell. I didn't buy their additional insurance. They gave us the keys to the car and pointed at a door to a garage and said "it's in there". There were only 3 cars in the garage and ours wasn't one of them. We went back into the office and they insisted the car was in the garage - they clearly thought we were numpties. When they finally found it in a corner of the car park, we got the impression that somehow this seemed to be our fault. Well, it was a very hot day and maybe they were all a bit frazzled. In the end one of the staff members helped us with our bags, we got the car and it was great. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by GARY - 14 July 2025

" Tried to con me "

" Far better than auto Europe "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by DES - 12 July 2025

" Auto Europe support was excellent- thanks to them they managed to make contact with the car rental company to resolve the pick up "

" Very confusing pick up location and the phone number for help is not operational as it just rings off "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by DOMINIC - 10 July 2025

" Initially extremely frustrating but it got better "

" In the main it was all good ..However, you are not, as you misleadingly claim, at the airport. There is also no signage to say where your minibus will meet clients "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by FEDERICO - 23 June 2025

" Very bad one "

" Email of booking confirmation received tells to collect the car from a deposit outside the Airport Go to the meeting point wait more then 20 min for the van, go to the deposit to being told to go back to the airport Arriving back go to Centauro and wait 1h because it is busy with Centauro staff panicking and arguing with customers Car is not cleaned at all, tank only half full even if at time of booking Centauro state it Full tank but they say it is the best they can do Really unprofessional Terrible "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

ROME, IT - Reviewed by MARK - 19 June 2025

" Instructions for Shuttle pickup were a bit vague. Parking 5 is a big spot. Luckily another operator knew where the exact pick up point was. "

" Very good customer service. I like the fact you pay for fuel upfront and get any unused refunded. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by DEREK - 10 June 2025

" Auto Europe were efficient and very genuine, just had a poor experience with Centauro. "

" The car had 20+ dents scratches and scuffs recorded on the condition sheet when I picked the car up. Asked for a review of the car as I was unsure if I was going to be held responsible for any of these. Requested a different car but this was declined. I had booked two cars in our party. The other car was an upgrade in excellent condition. Very unhappy with the vehicle and was told I don't understand how car hire works ( I have rented more than 30 cars in the last 5 years, this was the worst by far). Try "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 3

PISA, IT - Reviewed by ANNIKA - 06 June 2025

" Nothing to add, would definitely use again if in the area! "

" Quick pickup, friendly staff, great car! My only issue is that the pickup spot from the airport was a little tricky to find, would be great if there was a small Centauro pickup sign somewhere! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by NICOLAS - 04 June 2025

" Give proper pick up and drop off instructions and that rating will improve "

" Shuttle details at pickup should have been clearer on AutoEurope booking form. Drop off details were terrible and nearly cost me a flight! Instructions were to drop off outside the terminal, NOT at Centauro offices! Not acceptable "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PISA, IT - Reviewed by LOUISE - 03 June 2025

" Really disappointed. I fell they took advantage that I was a woman travelling alone with 2 children. "

" Stressful At Pisa airport there are no signage for shuttle bus collection. We walked about for 45 mins. I had a tyre blow, no spare tyre. Emergency line didn't work . Had to call office for help. The car was towed away for the rest of our holiday. We had to make our own way back to accommodation. I have been charged £506.01 for something I don't know and another £52.04 as well. No email or no notification for why. I only had the car 3 days and paid for 7 too "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 7

OLBIA, IT - Reviewed by CRISTIAN - 29 May 2025

" good process, minimal hassle. the only downside was the lady at the pickup trying to sell insurance. "

" the big blond polish guy was very pleasant and was obviously enjoying what he was doing. very friendly and lively. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PISA, IT - Reviewed by HELEN - 28 May 2025

" Make customers aware there is a shuttle bus to car hire please. And better way to contact eg a WhatsApp to say when bus will arrive "

" Not made clear that there was a bus from the airport to the car hire and instructions for getting to the stop could have been better. Value was ok but added cost for extra driver only known til arrived. Airport hotel next door to the hire place was helpful to have "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by PAUL - 27 May 2025

" No issues. "

" Only two quibbles - not given a full tank of fuel (~60% full and told to return ~60% full). The car was very new but I didnt like it so my problem not Centauros (Fiat Pandina - too many "safey features" that just irritated) "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by JUSTIN - 23 May 2025

" I use AE several times before and always satisfied, but I was disappointed here. AE described Centauro as 'at terminal' which was a key factor in my purchase. Actually they are a minibus ride which is not what I wanted at all. I could have booked another rental hire company that was 5mins walk saving a lot of time, but AEs website is out of date for Centauro at Pisa as they are absolutely not at terminal or nearby. I plan to complain about this. "

" Centauro in Pisa airport is not at the airport, so a minibus ride is required which takes up waiting and travelling time. Staff and vehicle were good. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 9

PISA, IT - Reviewed by LESZEK - 17 May 2025

" very easy to use "

" staff was very friendly and professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by ROBERT - 15 May 2025

" My voucher said we need to take shuttle from Terminal to Centauro - this is not longer correct. "

" A long walk from the counter (in Terminal) to where the car was parked - and sign-posting very confusing. Apart from that - everything very good. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by MARK - 11 February 2025

" There was insufficient information communicated from Auto Europe about the pick up location. The Auto Europe rental voucher referred to Terminal 1, so when we arrived at the airport we had to take the airport bus to Terminal 1. There was no Centauro desk at terminal 1 so we called them, to be told there was a shuttle bus to the office outside the airport, from Terminal 2. This obviously caused some confusion and delay to our onward journey and could easily be resolved with some simple and accurate instructions. "

" When we eventually found the office, the car we received was fine but the service light was on and we later discovered it had no screen wash. Further, the oil light came on when cold starting suggesting the oil was very low. We had asked for snow chains and were given a set. Only when we needed them did we discover that they were too small for the tires of the car. This meant we had to leave our destination early to prevent being snowed in. Centauro should provide a vehicle that is serviced, has the fluids topped up and snow chains that are suitable for the vehicle. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 6

CATANIA, IT - Reviewed by SEBASTIANO - 20 December 2024

" All good. "

" Staff very helpful. Clean car. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PISA, IT - Reviewed by RHIAN - 11 November 2024

" Everything fine "

" Very good company to deal with "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by SARAH LYNNE - 21 October 2024

" Auto Europe always provide a great service and good value for money. "

" A very positive experience. The pick-up and drop-off shuttle service worked very well, and was easier and quicker than using the on-airport multi-storey facilities at FCO. The only thing I didn't like was being charged for a tank of petrol. Although this was refunded very promptly when I returned the car with a full tank, I incurred currency exchange charges on my credit card as a result of this process. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BOLOGNA, IT - Reviewed by ROBERT - 08 October 2024

" Excellent staff. Clear and simple instructions. Excellent communication. My Italian is very poor. Your staff's English was very good. "

" Excellent staff. Clear and simple instructions. Excellent communication. My Italian is very poor. Your staff's English was very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ROME, IT - Reviewed by MARK - 05 October 2024

" Auto Europe were easy to book with & the information on the rental was clear & concise. The price was very reasonable but the rental company & car weren't great as mentioned above. Maybe it's a case of you get what you paid for! "

" The transfers in their minibus went smoothly & the drivers were friendly. At the rental office, the staff unwelcoming, lack of customer service skills which got worse when we politely declined their waiver insurance as we had our own! The car had a lot more damage on it than was shown on the rental agreement so we spent ages photographing & videoing the extra scratches/dents. Also the car felt tired, like it could expire on us anytime. Returning the car was okay although there was no clear directions on who could check the car back in so we had to ask 2 or 3 people. They said our deposit will be refunded so fingers crossed it will be! The sad thing is that this is what we almost expect now from budget car rental companies and the standard has definitely got worse over the last few years "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 2

CATANIA, IT - Reviewed by ANDREW - 02 October 2024

" Everything was straightforward "

" I got upgrade to a Nissan Qashkai with just 12000 km on the clock. A blessing in disguise because the roads in Sicilian towns were too narrow. Still, a nice gesture. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by STEPHEN - 02 October 2024

" I turned up in Bologna only to find no car - and unbelievably no-one answering the phone, despite paperwork stating someone is on call until 11pm.. The lack of service and professionalism is mind blowing. Our flight was slightly late - which was obviously clear to the Centauro staff on the ground. I have had to hire another car at vast expense because being stranded at the airport there was no other option. I am appalled with Auto Europe and the Centauro car rental firm. Please tell me who to speak to about this before I pursue other options in this matter. 07956 463 402 "

" I turned up in Bologna only to find no car - and unbelievably no-one answering the phone, despite paperwork stating someone is on call until 11pm.. The lack of service and professionalism is mind blowing. Our flight was slightly late - which was obviously clear to the Centauro staff on the ground. I have had to hire another car at vast expense because being stranded at the airport there was no other option. I am appalled with Auto Europe and the Centauro car rental firm. Please tell me who to speak to about this before I pursue other options in this matter. 07956 463 402 "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ROME, IT - Reviewed by IOLO - 30 September 2024

" Easy pick up and drop off. Smooth process "

" Easy pick up and drop off. Smooth process "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by RHIAN - 29 September 2024

" Everything good except extra charge if you want the availability of able to cancel "

" I think Centauro are great the best company I have dealt with at Pisa Airport.The only down side the petrol tank is never full and trying to gage that the car goes back with the same amount as pickup is very difficult "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by MICHAEL - 28 September 2024

" See sbove "

" Everything went very smoothly from start to finish. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by DAVID - 24 September 2024

" All very straightforward. "

" Very efficient collection and return, helpful staff. The only slight issue was a lack of clarity on where to return the car to (confusing info on-line) - signage for car returns at Catania isn't the best. But we got back to where we collected it and all was fine. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ROME, IT - Reviewed by NICOLA - 21 September 2024

" Because they were very rude and unhelpful we worried for our entire rental about what would happen on our return. "

" One lady in particular was very rude. Infact she told us that our car was old because we booked basic and with a broker instead of direct. She would not help us with information and did not offer any help. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 1

PISA, IT - Reviewed by MAURICE - 19 September 2024

" your insurance claim process is terrible... no telephone number to talk to a human. wont use you again "

" they were efficient and professional and very friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by JOHN - 11 September 2024

" See above. "

" This was by far the best car hire experience I have ever had. Both pick up and drop off were extremely quick.Counter staff were very efficient and there was no hard sell of additional costs. The office and shuttle bus were immaculate. Particular praise for our shuttle bus driver who recommended a particular route to our destination. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CATANIA, IT - Reviewed by ALAN - 04 September 2024

" Think the description of where the car hire location is in Catania needs amending as we went to the terminal but the rental places are all outside and there are so many it is confusing. "

" Very good vehicle, polite staff, efficient check in and return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by DAVID - 03 September 2024

" Overall, efficient service provided and would be happy to use again "

" Car was absolutely fine, but had seen better days. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PISA, IT - Reviewed by BRADLEY - 02 September 2024

" Very easy process. "

" Very easy experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by PHILIP - 30 August 2024

" The is the best one I've used since being in Italy "

" Good service. Car was just what we needed. Was able to get a shuttle bus from airport to the car rental. Returnee the car with minimal fuss and was taken back to airport to catch the flight "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

OLBIA, IT - Reviewed by CLAIRE - 29 August 2024

" The only criticism I have is that the Centauro office location had moved since last year and we were not informed (AutoEurope paperwork still directs you to the old office via the shuttle service) and we were waiting for the shuttle bus to pick us up in the blazing sun. We only found out that the office location had moved and that we would need to walk to it, when a driver for another firm had seen us there for a while. Your information requires updating for future customers. "

" No complaints with the service received from Centauro at Olbia Airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ROME, IT - Reviewed by SHAUN - 28 August 2024

" Difficult to locate where to pick up the transfer bus to Centauro car hire at Rome Airport. Wrong directions given from Euro car hire desk. When we did find Centauro we were q0 mins late. Dario on the desk, too abrupt asking where we had been. Electronic signature used from driving licence to complete acceptance of condition document, before I had inspected condiction of vehicle. Not acceptable to me, need to change your process, you could lose custom "

" As allways, almost new vehicle, in great condition, perfect for the job we wanted it to do. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by NICHOLAS - 25 August 2024

" I would absolutely recommend AutoEurope as they seem to have better deals compared to other companies. "

" The only issue I have with centauro is their location and that it is not very clear from the instructions on the voucher how to get to the pick-up point. I saw no sign and even asked at the cassa payment point and he directed me back to the bus that goes to the car hire terminal. Consequently we got a taxi which the centauro bus driver was most indignant about. This made us an hour late collecting our car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ANDREW - 24 August 2024

" Excellent service and excellent price "

" Prompt and reliable service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by JABBAR - 22 August 2024

" No main comment "

" Everything was smooth. Apart from the guy at the counter which was insisting to buy the xtra insurance "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BOLOGNA, IT - Reviewed by LINDA - 22 August 2024

" Easy booking and good deals "

" Great car, value for money. V good customer service "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by NIGEL - 15 August 2024

" It seems you never get the vehicle you select when hiring, which is frustrating. A Renault Captur is not 'similar to' a Kia Ceed! It also seems, hire companies generally don't recognise third party 'fully comprehensive' insurance policies and, in the event of a claim, will take costs directly from the renter leaving them to reclaim through the third party. There is no guarantee that the hire company will co-operate with the third party insurer to ensure that claim is paid, so its very uncertain for the renter which is the best course of action. "

" Pick up/drop-off was not at the airport as quoted on AutoEurope site, but off-airport via shuttle bus. This added more time which I was trying to avoid. Car was not a Kia Ceed as selected, but a (larger) Renault Captur. I paid extra for AutoEurope's CDW, 'nothing to pay' insurance cover, but this is not recognised by Centauro, who stated in the event of an accident, I would be charged directly on my credit card. Centauro's full insurance cover would have more than doubled the hire cost (additional euros288!) It also seemed the AutoEurope cover was in fact just an excess insurance cover which I would have to claim back after the event and not 'no liability' cover while driving the car. I can get excess cover for £42. a year, so the AutoEurope cover is misleading and does not constitute good value. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by GILLIAN - 07 August 2024

" My poor experience with Centauro is detailed above. My complaint about you is misleading information on the site when booking and/or using a company you do not really know enough about. "

" 1. I specifically chose a company which you said was based at the airport as I am used to picking up rental cars there. In fact, Centauro was not at the airport but a bus ride away and I had some difficulty locating their bus. 2. I also specifically chose a car which you said was 'full-to-full' for petrol return. In fact, Centauro is 'three quarters full to three quarters full' - a sneaky way of getting customers to return the car with more petrol than necessary. 3. When I returned Centauro said two hub caps were damaged. I had checked the car but hadn't thought to look at the hub caps so was unable to dispute this. They said it would cost 110 Euros. I will claim for this under my own excess insurance, but am not at all happy about it. For these reasons I will be very disinclined to use you or Centauro again "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 6

ROME, IT - Reviewed by JAMES - 05 August 2024

" N/A "

" Unfortunately the car had minimal engine oil in it which resulted in the car being close to break down. We filled the engine up with oil but have not yet been recompensated for filling the engine up (close to 6 weeks later) "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PISA, IT - Reviewed by LAURENCE - 04 August 2024

" Fine - no problems so a pretty standard experience "

" Everything went smoothly - although there was no in terminal pick-up despite having paid a premium price for this. There was an additional payment taken for the fuel at the start - this was refunded at the end having returned with a full tank but not experienced that before. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by ROBERTO - 04 August 2024

" Everything was perfect "

" Everything was perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by ANDREW - 02 August 2024

" Really good from start to finish... have already recommended to family and friends and will use again "

" Really good from start to finish... have already recommended to family and friends and will use again "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAGLIARI, IT - Reviewed by JAMES BENJAMIN - 25 July 2024

" I'm putting a neutral answer here as I need to wait to see if Auto Europe will, or will not, facilitate with some form of redress for my experience with Centauro, which was insulting and financially abusive. "

" I rent cars frequently, in a number of countries, and this was the first time I had ever rented a Centauro car. It was the worst experience with a rental car company I have ever had. I was charged €50 for getting the car back of the late (I had just received an email from the airline telling me that my flight had been canceled, so I needed to pull over and work on alternate travel arrangements, which explains why the car was a little bit late). Also, a member of the staff, a certain Verdiana, pointed out a minor scratch, and claimed that it was my fault. That is not at all certain, I drove the car very carefully and did not come into contact with anything. At any rate, she told me that the penalty was €350, and outrageous amount for a small scratch paint (that had no effect whatsoever on the car's body) which could be fixed with a quick splash of paint in a few minutes. I am outraged. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

CATANIA, IT - Reviewed by MICHAEL - 10 July 2024

" Very straight forward "

" Pick up very smooth and efficient. Their office is very near the terminal but separate from the other car hire places. Staff friendly and efficient. Car brand new. Drop off was slower. They could have done with an extra person on the desk. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 10

PISA, IT - Reviewed by NIKHIL - 03 July 2024

" Car hire was straight forward and courtesy bus transfers from airport and back were very nice. "

" Staff very helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by JAYDIPSINH - 02 July 2024

" Value for money "

" Struggled to find pick up location from airport and end up taking taxi "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by JEREMY - 28 June 2024

" . "

" Speedy pick up and drop off. It is a shuttle to the car hire though as opposed to what it said on the booking "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by MICHAEL - 20 June 2024

" Thought I was getting a car at the airport.Had to call Auto Europe only for them to tell me I was being taken by shuttle bus to collect the car which when we got it, it was in poor condition "

" Car was not great Had dents and scratches all over it "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 5

PISA, IT - Reviewed by NEIL - 19 June 2024

" Diabolical directions to collect car - walked around aimlessly for an hour before I could speak to someone who could help (Centauro blames Auto Europe for this); first car we were given looked like an insurance write off "

" Diabolical directions to collect car - walked around aimlessly for an hour before I could speak to someone who could help; hard sold extra insurance at pick up; first car we were given looked like an insurance write off "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 2

PISA, IT - Reviewed by DOMINIC - 08 June 2024

" See above "

" Just an overall very good experience with polite staff. Speedy collection and delivery to and from airport "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by LUCINA - 07 June 2024

" As mentioned customers should be notified if the pick up arrangements have changed because it can cause a high degree of stress when arrangements don't match the ones stated on the voucher. Also please provide the phone number of the local office, not the main line which is not manned and it's a waste of time. "

" The main problem was that the customers' pick up point at Bergamo's airport wasn't the one stated on the voucher but in a completely different location 400 metres away. The number to contact Centauro on the voucher just went to an answering machine (it wasn't the Bergamo's office but the main line) so we waited for a a very long time before we realised what we had to do (it was a taxi driver who told us when in desperation we went to order a taxi to go to their office). This experience was very annoying and frustrating. Also when we finally arrived at the office there was garbage everywhere. They hadn't emptied the bins and there was litter everywhere. "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by CHRISTOPHER - 06 June 2024

" Auto Europe need to remove the catania branch of Centauro from their website! "

" Queued for an hour to get the car, then the counter staff refused to let us take it unless we bought the additional insurance at €240. Car badly scratched & dented-never seen a car in such a bad state "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

PISA, IT - Reviewed by PETER - 04 June 2024

" On this occasion my experience was very disappointing. "

" 1/ Your website states Centauro car hire is "at airport". It is not, it is off site and reached with a shuttle. 2/ Centauro overchaged me for senior driver charge & refused to refund me when I showed the autoeurope contract which stated 5Euros/day. They charged 7Euros/day. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 9

PISA, IT - Reviewed by PAUL - 03 June 2024

" Very smooth process. "

" Very impressed with the whole process, slight confusion on arrival of where to wait in Pisa Airport as not with main car rental bus stop but soon rectified with airport staff help. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by LIVIA - 03 June 2024

" n/a "

" Very friendly staff and all very quick - my sister will be using them from now on at Pisa Airport as well. Thank you! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by GRAHAM - 27 May 2024

" Car was fine but the extra insurance hard sell & collection problem leaves us frustrated. "

" Hard sell for extra insurance. One person said it did not include breakdown cover & another said partial cover. The feeling you had was it was to get you to spend more. The collection details on the collection does not mention you are collected from a car park & taken by mini bus to the Centuro rental office away from the airport. The parking area you are collected from has no signs to show it is a collection area for Centuro. Other people were experiencing the same problem. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 7

PISA, IT - Reviewed by RICHARD - 25 May 2024

" Centauro are not on site at Pisa airport but a 15 minute drive away (longer in rush hour) The shuttle is approx every 15 minutes and is a small minibus which was full (sharing seats). This is not made clear when booking with autoeurope. All other rental companies are adjacent to the terminal. Additionally the instructions supplied were not clear about where to find the shuttle bus. The actual rental experience with Centauro was fine but be aware they are 20 - 40 minutes away, not a short walk from the terminal like all the other rental companies. "

" All OK with Centauro but be aware they are off site - not at PISA airport "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 6

BERGAMO, IT - Reviewed by KIRIL - 14 May 2024

" auto europe web site is clear and easy to use with a good range of options. always important however to read all the small details for extra charges, taking the car across borders, for example. "

" 1. no signs at Bergamo airport to point to the shuttle bus. no info about this on the voucher either only to go out of the departure doors. 2. no warning that the customer service telephone number does not operate on a sunday. we tried to call when we could not find the shuttle bus. it was the italian army that helped us. 3. no warning on the voucher we had to pay for fuel in advance. 4. no warning we had to use the same credit card for the fuel that we used for the booking. we therefore incurred non sterling transaction fee charges. 5. initially given a car with 140000 km, lots of external damage, dirty inside and worn out, with deep holes in the footwell carpet, broken parcel shelf and no puncture repair kit. 6. given a different car after we raised concerns but still no puncture repair kit. this was resolved but it took time to find the right agent to help. 7. the girl that served us at the desk was uninterested in helping us, telling us to book the car directly through their website next time and not through auto europe. 8. the drop off procedure was excellent however, great guy. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 6

ROME, IT - Reviewed by ROBERT WILLIAM - 29 April 2024

" Good as always "

" Professional and helpful staff. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PISA, IT - Reviewed by GARY - 27 April 2024

" Loved it "

" I had a great experience everything was excellent. And the service was great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by MICHAEL - 24 April 2024

" The best car rental intermediary (aggregator) that I've ever used. "

" Slightly more complicated to get to Centauro from the airport (and vice versa) than other companies, but the service and value for money are more than adequate compensation. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by JULIE - 20 April 2024

" It was probably the best experience we have had with a car hire company. "

" They were really professional. Helpful, polite and the car was perfect for in town driving. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by JONATHAN - 14 April 2024

" Positive experience, highly recommend "

" Very straight forward process, nice car, good overall experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by CALYN - 11 April 2024

" This is for Centauro at Catania Airport. Did quite a bit of research before choosing Centauro. While not the cheapest option available, their service more than made up for any difference. Collection, return and staff were all very efficient; no tedious up-selling of insurance and very quick return of excess deposit and fuel money deposit (of which they charge at the going market fuel rate instead of an inflated one, thereby minimising the financial worry of returning the car with a full tank). Caveating that Centauro in different countries may provide a different service,l level, I would recommend Centauro in Catania. PS: Better signage to where Centauro Catania is actually located would be desirable, did take us too long to find the location. "

" Excellent overall experience - would recommend Centauro Catania. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by PAUL - 07 April 2024

" Efficient and good comms. "

" They, or auto Europe, need to offer clearer instructions regarding location of shuttle bus as there is no specific signage. It was confusing. Also, the drop off and shuttle bus service took well over half an hour, due to understaffing and traffic congestion. Finally, the petrol policy is unfair. I was charged for a 40% full petrol tank, at pick up, and told to bring it back on 40% to get a full refund. The tank was clearly at 33% but they said 20% and refunded me less than they should. I should have taken a picture of gauge. A full to full policy is easier and fairer. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 10

PISA, IT - Reviewed by PAOLO - 22 March 2024

" It's my first option always, this year I have only booked with auto Europe; why? The price, the cancellation policy and the transparency; the insurance offered for international countries I.e New Zealand "

" This was a rental like one in a million; the best I have had from years. Fuel policy was outstanding and the team was friendly and helpful no matter what. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by IAN - 09 February 2024

" I opted to book through Auto Europe not because it was, though competitive, the cheapest deal at the time but because I have confidence in Centauro, the provider. Centauro was also one of few companies who could accommodate my flight arrival time (21.30). "

" I was totally satisfied with the experience: collection and return were simple and quick, the staff were friendly and helpful and the car was adequate for my needs. All this at a very competitive price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by JONATHAN - 17 January 2024

" Very quick and efficient, "

" Very polite and charming staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by KIN WAN - 09 January 2024

" The big advantager with the Bergamo branch is that the petrol station is two doors aways. "

" The car needed new wipers....was so irritated with the shuddering noise. Most of the week was raining. The car is not installed with sat nav and the cigarette lighter socket didn't work to power my sat nav with the old USB plug. The car had two USB C outlets but I did not carry a USB C to USB convertor. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MILAN, IT - Reviewed by STEFANO - 20 December 2023

" Easy search, good results. "

" Good shuttle pickup at airport, good vehicle, quick collect/return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PISA, IT - Reviewed by KEIR - 17 December 2023

" When you book a car based on the airport premises you don't expect a 10 min minibus ride to an industrial estate. The advertisement was very misleading and the customer service number left unanswered. A much more stressful start and end to out trip than it should have been. Disappointed. "

" I searched and selected a car hire company that was listed as being based on the airport because I had to get to a meeting at a customer shortly after landing in Pisa. I also had two visiting colleagues with me. This booking was listed as being airport based but was actually a 10 minute shuttle bus away. We had to walk around in the rain trying to find the Centauro office for 10 minutes before the shuttle bus turned up. There was no indication regarding where to wait - I tried calling Auto Europe a number of times but there was no answer. We were late for our meeting which was very embarrassing. Rather than a straight forward pick-up this was actually an experience I was really trying to avoid. I believe the advertisement for Centauro is deliberately misleading. The actual staff were nice and worked efficiently but the overall process was not as advertised. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 10

PISA, IT - Reviewed by CLAUDIO - 12 December 2023

" So easy to use , actually better than the on site operators "

" Very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by RUSSELL - 25 November 2023

" As above "

" Overall experience was good although being based outside of the airport one is relying on a prompt shuttle service. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PISA, IT - Reviewed by KRISTIAN - 17 November 2023

" The Auto Europe side of the experience was typically efficient and smooth. "

" Most aspects of the experience were satisfactory. However, the counter staff insisted on a fuel charge, debited from my credit card, when collecting the vehicle. Different from a pre authorisation, the amount of €102 (£94) was debited (full tank was €75) despite my assurance of returning the car with a full tank. When the fuel charge was returned, I received £86 instead of the amount I paid. The preauthorisation deposit held was also double that of any other 3 rental companys I have used recently (€1400). This despite taking out a CDW with Auto Europe. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 9

PISA, IT - Reviewed by MICHAEL - 12 October 2023

" Very easy and smooth. Had to cancel my original booking at short notice. I was not happy that when I took out the last minute cancellation additional insurance , it said that I would get a refund if I cancelled for any reason before my pick-up time. But in reality, I had to get a Drs' letter to confirm my illness. This should not have been necessary if the policy was genuinely 'cancel for any reason' as there would be no need for justification. "

" Had to exchange car as low tyre pressure warning on pick up. Replacement had no screen-washer fluid which was annoying. Car was not very clean inside. On the positive side, the Skoda was a pleasant surprise and it was relatively new and drove well. Staff were excellent on collecting and dropping off the car and didn't try to push unwanted additional cover. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PISA, IT - Reviewed by IAN - 10 October 2023

" See previous commeo "

" The instructions state turn right as you leave Pisa airport. It should state turn right! This led to a 90 minute delay in picking up the car. The delay meant we had to drive in the dark and arrived hours late at our hotel. The rental desk stated they have informed you of the error numerous times. Please rectify this to avoid other customers facing the same issue. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by JAMES - 09 October 2023

" At this point i different on Auto Europe as were no help in resolving the issue. I will see how you handle my complaint but i would drop Centauro from my list "

" We arrived in the morning and had booked the car for 4pm. We duly arrived back at the airport after sightseeing. We waited nearly two hours at designated point and were not picked up and nor did a Centauro van past. We rang 12 times including 2 to Auto Europe and Centauro never picked up. Another couple were having the same issue, so 22 call in all. We ended up taking a taxi to Centauro which cost €45 as the taxi driver realised we were stuck. The staff were next to useless arguing all the time and saying they had gone to meet the flight. They had not looked at the booking sheet and claiming they had been driving around. In the end had a very unplanned late night drive into the mountains. Not my idea of ideal. I will be filing a formal complaint "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

CATANIA, IT - Reviewed by ROGER - 09 October 2023

" Frustrating waiting for the car. "

" After completing all paperwork there was a delay of 45 minutes in being given the keys for the car, said to be due to the vehicle cleaning company taken on extra work that day. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 9

PISA, IT - Reviewed by MARTYN - 03 October 2023

" I specifically booked a company that had presence in the terminal, but when I checked the paperwork a couple of days before departure, I saw that we had to get a shuttle. Not the end of the world, except that Auto Europe's directions "Turn right and proceed approx 100 metres" were completely inaccurate. We walked 450m to the pick-up point to find that it was the wrong place, so we walked back to the arrivals hall and had to phone Auto Europe. After a considerable delay while you phoned Centauro, we were told that the shuttle was directly in front of the terminal building. The whole exercise wasted almost an hour, so not a good start to our holiday. Auto Europe's drop off info was exactly the same as the pick up info, so obviously incorrect. Fortunately the helpful staff at Centauro explained how to return the car. Another customer at Centauro had instructions from Ryanair and even they got it right!! "

" Pleasant, helpful staff. Car clean and tidy, speedy pick-up and drop-off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by DAVID GARETH - 02 October 2023

" Thank you "

" This was our first experience with using Centauro and we were really pleased with it. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by KEITH - 26 September 2023

" Not happy at all. The pick up instructions were wrong. It was not clear the company was of airport. Not clear you had to phone them. This was not clear before you had committed to the booking. On return centaurs told me they were open at 7am. They would ot answer the phone to help me. The voice message was all Italian, not helpful. Very unhappy "

" Partner suffered injury to elbow during journey front airport to pick up car. Centaurs would not answer the phone when I needed help. The assistance phone would not answer. All voice messages were In Italian . "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ROME, IT - Reviewed by KIRON - 25 September 2023

" We had seen Auto Europe recommended as one car hire comparison site, and my wife has booked via you before. The price was good and the booking experience relatively clear and straightforward. They explain things well about what to expect with the car hire terms and how to prepare (but we also took out our own excess insurance so as not to worry about the huge excesses companies charge). It was useful that we had both Auto Europe and the company (Centauro) references. The instructions or information for pick up at Rome Ciampino airport could be a little more specific. A good value hire and decent service. "

" We had quick efficient friendly service from Myra (pick up), Filippo (issuing the car) and Walter (return of the car and drop off). We would have had difficulty finding the place had we not been there in the shuttle as you have to go past (coming from the airport direction) and turn back. We had only two snags. Pick up we were not coming from a flight but collecting from the airport for convenience on getting out of Rome. It wasn't obvious to state that on the booking, and therefore the office I think didn't know when to pick us up. But when they did it was a quick service. As was the drop off on return. The other snag was a lack of petrol stations open near the airport on a Sunday (we were coming from the opposite direction) but that is not the fault of the company. In future I would fill up the tank a little before, just in case. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PISA, IT - Reviewed by NATHAN - 22 September 2023

" Dealing with the staff was very quick and easy. Only thing is the pick up point instructions wasn't very clear for the shuttle bus, our instructions that came with the booking where wrong after walking in the wrong direction had to ring, which the staff were more than helpful to explain but the language barrer and accents didnt help. In the end after being in the general area from the description from the phone call the shuttle bus just pulled up in the corner of the car park not signpost or anything. "

" Quick and efficient staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by RICHARD - 20 September 2023

" The pick up turned into a minor drama and could have been worse had we not discovered the transit minibus by accident! Your instructions indicated the bus would be out of the terminal to the right - there was nothing there so we walked off to the main hire car area only to be told that Centauro pick up at the terminal using a yellow van. So another 500m trek back....no transit van, so I did a tour of the car park over the road and spotted a yellow van parked up in the corner - I approached the driver and....yes, this was the Centauro van! The driver told me this was their usual pick up location but that Hire Car companies still insist on putting the incorrect details on the instructions to customers - I suggest you treat this issue with immediate effect. That said, the paperwork was clear and the price of the vehicle very competitive. "

" The vehicle was clean, though there were a number of marks and scatches - all were documented. The one significant issue was that the tyre pressures were significantly out of limits (discovered whilst scrolling through the dashboard screens), and clearly had not been checked before we took the car - I had to visit a tyre garage to get them reset. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ROME, IT - Reviewed by HENRIK - 20 September 2023

" Good value "

" Worked out well. Car was a little dinged up and engine sounded a little funny but that didn't matter and all worked out well. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 6

BERGAMO, IT - Reviewed by WILLIAM - 29 August 2023

" Excellent. "

" The Centauro operation was easy and efficient. I wouldn't hesitate to use them again. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ROBERTO - 22 August 2023

" The location is about 2 km away from the airport, but the shuttle service is efficient and made the collection comfortable and quick. "

" Very easy Pick up and return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by JOZEF - 21 August 2023

" Overall very good, details shared in the previous comment about Centauro "

" I'm more than happy to recommend Centauro Olbia as a car rental company in Sardinia The staff were very helpful, the pick-up process was very fast and efficient, and so was the drop-off. The staff were very helpful with every query/question I've had. And most importantly - helped me with getting back my glasses and mobile phone that I left behind in the car and shuttle bus respectively... Really can't speak highly enough about the professionalism of the staff and quality of service provided "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by ROGER - 20 August 2023

" Friendly and efficient service, going that extra mile "

" Excellent service, very slick and simple operation for both pick up and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by KEITH JASPER - 14 August 2023

" 5 star service and price are reasonable "

" Very good company "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by ANDREW - 06 August 2023

" As above your staff would not help and took for ever to answer the phone and we were never advised where to collect the shuttle bus so waited over an hour for to be collected "

" My license was out I've date my fault clearly but I was told that I could not add my wife as the main drive so we could not have the car but still has to pay Very very disappointing as no one would help and left us in a very bad position "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 9

OLBIA, IT - Reviewed by SEAN - 04 August 2023

" as above "

" Booked this thinking it was on the airport but after a hour nearly trying to find you to be told its off the airport and had to get a bus "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

PISA, IT - Reviewed by SCOTT - 02 August 2023

" Hassle free "

" Booked a Ford focus or similar, got a mini countryman, not really similar in my opinion "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CATANIA, IT - Reviewed by NIGEL - 29 July 2023

" I was assured I could make alternative arrangements due to the fire at Catania Airport. Nothing had been arranged in the 6 hours since my call. The result was over 8 hour delay reaching my destination. Terrible service! "

" Arriving at Palermo airport instead of Catania Airport there was no response to call to arrange an alternative as the car was booked from Catania. Walter was excellent though "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

MILAN, IT - Reviewed by MICHAEL - 27 July 2023

" Auto Europe had the wrong pick up instructions on the voucher. However, they picked up the phone and were trying to help me out...whereas Centauro did not pick up their phone when I called locally, and hung up on me twice. Auto Europe were helpful and empathetic. The rental was exactly as purchased, no hidden fees or unexpected charges, "

" Centauro overall was good to deal with. The instructions on pick up were incorrect, thus I waited 1+ hours before I could find out where the correct pick up location was at Malpensa (door 16, NOT door 6). There were 6 of us in the same situation. Counter staff and drop off were very lengthy ordeals. No additional charges were made on my rental. The shuttle from airport to the rental location is a quick 5 minutes. The car was in pristine condition and an upgrade from what I expected. Overall good experience except for the time to pick up and drop off (Centauro seems understaffed at the location). "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by NICOL - 26 July 2023

" Simple from booking to payment to pickup and drop-off. Will use again "

" Nothing to fault at all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by LAVINIA - 24 July 2023

" Easier than I thought as the staff provided an excellent shuttle service to and from the airport. "

" The staff were really kind and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by ROGER - 15 July 2023

" Centauro told us that the location of their pick up via courtesy bus had been changed in April. They had told Auto Europe but Auto Europe had not circulated this to customers. This meant a wasted hour searching for the courtesy bus. "

" Very difficult to find the courtesy bus when we arrived and difficult to find the drop off when we got back. Otherwise no complaints. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 2
Condition of the Vehicle: 10

CAGLIARI, IT - Reviewed by DANIEL - 14 July 2023

" No comments "

" They will push you to get their insurance other than that they are fine. Cars are in a good condition "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by GREGORY - 11 July 2023

" Service was fairly quick and efficient. Staff were courteous and not pushy. Only criticism is that the car had a large dirty stain on the passenger seat that should have been cleaned before rental. "

" Service was fairly quick and efficient. Staff were courteous and not pushy. Only criticism is that the car had a large dirty stain on the passenger seat that should have been cleaned before rental. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

ROME, IT - Reviewed by PAUL - 08 July 2023

" Dreadful. "

" Horrible. No where in your documentation does it say WHER to meet the van. When you call the Centauro office they NEVER answer the phone. Waited over an hour at the place airport staff said the centauro van picked op customer (terminal 3 Exit 1) and no van ever came. Finally hired a taxi to take me to their office. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PISA, IT - Reviewed by KAREN - 06 July 2023

" Overall good, would consider using Centauro again. "

" Worked well. Instructions of how to find the shuttle bus were incorrect, but luckily we know Pisa airport so had a good idea where to go. Would have been very confusing and worrying for someone new to arriving there. Pick up is from the far left of the car park in a yellow Centauro minibus. The only other issue was that they said the fuel tank was 75% full. It wasn't, only about 66%. Would be much easier if it was full to full "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 8

BOLOGNA, IT - Reviewed by COLIN - 06 July 2023

" Auto Europe needed to be more helpful in this situation "

" There was no one from Centauro in the airport area when I arrived and no one appeared in the next 45 minutes "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CATANIA, IT - Reviewed by NICHOLAS - 01 July 2023

" all good "

" all good "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by ROBERT - 26 May 2023

" Usual efficiency from Auto Europe (but change Centauro at Palermo to off site with shuttle please) "

" Advertisedd as at terminal. Actually off site by shuttle bus. Shuttle didn't arrive, had to call twide before, after an hour wait, late at night, it eventually tuned up. Charged 550 euros for scratches to an allow wheel, more than twice the price of a new wheel. If I'd had a day more I'd have been much better off ordering a wheel to be delivered to my hotel. My fault entirely for the damage, but the charge is extortion. "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PISA, IT - Reviewed by STEVEN - 24 May 2023

" AutoEuropa need to give more specific information about the shuttle bus pick up point "

" Hadn't realised that Centauro were off site at Pisa airport. Tried to get their shuttle bus but the instructions on where to get that was inadequate. Took 3 phone calls and after an hour of waiting got a cab to their centre which cost €15. To be fair the staff at the picku up office were very apologetic and offered a free upgrade "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by GIULIO - 15 May 2023

" great "

" great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by LUCIA - 18 April 2023

" Excellent car and customer service "

" The best rental experience ever. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by PAUL - 17 April 2023

" Apart from the pickup, it was great, just as I have had with every other car hire I have done. The pickup was a big negative, in a competitive marketplace. "

" The directions to your pickup counter were wrong and did not help me find you. Having wandered around for 30 mins looking for you, checking all the car hire areas in the airport, with a very bored and unhappy toddler in tow, I eventually decided to follow a sign for VIP cars, luckily you were down there, hidden away. When I mentioned this to the counter staff, she said there is a sign so its not their fault. I checked; the sign is amongst all the other car rental signs and is a roadsign designed for drivers not pedestrians. You need signage by the VIP Cars sign, designed for pedestrians. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by ANDREW - 31 January 2023

" From start to finish very good communication and no fuss collection and return "

" The easiest least hassle car rental ever "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ANGELO - 07 November 2022

" The interior of the car could have been cleaner. Neither the date or time on the dashboard had been set correctly and I had to connect my phone to the car to do so. This proved a little difficult as the instructions in the car manual were in several languages but not English! Also the previous users phones had not been cleared from the system which was full. "

" The staff were friendly and helpful "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PISA, IT - Reviewed by DAVID - 31 October 2022

" Good clean car, with only a slight fault 75% full, and had to return 75% full. "

" Professional and courteous. Waiting for the transport to Centauro ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by DAVID - 28 October 2022

" All very good. Car was quite old, 30k km, but a nice drive. "

" All three members of staff were fantastic. They tried to get extra information for us about baggage storage. On arrival a friendly guy talked to us about porcini. The lady at drop-of helped find information about the train station. The guy who drove the shuttle to the airport was also very friendly. All very nice. The car was nice but covered in scratches and someone had obviously just been smoking in it when I picked it up. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

CATANIA, IT - Reviewed by CHARLES - 16 October 2022

" My go-to for car rentals "

" The staff were lovely at pick up and drop off and were quick and efficient. Got an upgrade on car size/spec and car was clean and in great condition with no faults. Upon drop off, the survey of the car was quick and deposits were released immediately "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by RAJKUMAR - 14 October 2022

" No comment "

" No comment "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 4
Condition of the Vehicle: 9

OLBIA, IT - Reviewed by PHILIP - 12 October 2022

" Straightforward and a good price "

" Not full-to-full so tricky to judge how much fuel to put in on return. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by BARRY - 11 October 2022

" A "

" A "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ROME, IT - Reviewed by ANTHONY - 04 October 2022

" Very good. "

" Fabulous. Great value for money, very approachable staff. Quick transfers to & from the terminal. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by LUIGI - 26 September 2022

" Airport at distance need buses regularly "

" Excellent but at a distance from airport "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ROME, IT - Reviewed by MICHELE - 25 September 2022

" Fantastic service "

" Great service . I m Very happy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by AUDREY - 17 September 2022

" We had a great car, I had 2 young children the staff members were all great "

" They are busy so please account for possible wait for airport shuttle (we had to wait for a second one) but that is the only thing I have to say, everything else was fab "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by KIM - 17 September 2022

" Minibus was there when I arrived in Italy - And on my return to Centauro office. The transfer took under 5 minutes. "

" Fantastic service by Centauro. Staff were very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by GRAHAM - 10 September 2022

" Once again AutoEurope came up with a "bargain" at these very pricey times. Satisfaction: Total "

" After booking with some trepidation, as the Pick-up location was away from the main Airport facility, we were impressed to find that upon arriving at the Shuttle bus collection point, the Centauro bus arrived almost immediately to take us to their Vehicle Collection office. Obviously they monitor clients Flight Arrivals. Checking in was efficient and the Staff good natured and polite. Vehicle was in very good condition. The only concerns were; 1. The fuel tank was supplied half Full, to be returned half full, (not easy to estimate when refuelling). 2. Returning the vehicle to the Drop off point, during "rush hour", was slightly confusing due to the Drop off location. Staff efficient, the Contract was completed successfully. Would I book Centaur again? YES, most definitely! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by RICHARD - 10 September 2022

" See above. The main problem is not knowing how to get to the office. We were not the only confused people wandering around the airport "

" We had no idea how to get from the airport to the Centauro office. It took over an hour to figure it out and get there. There was no explanation in any of the initial documentation. Otherwise all was fine. The member of staff who dealt with us was a bit aggressive and unfriendly, but very efficient. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

OLBIA, IT - Reviewed by MICHAEL - 28 August 2022

" Service and team......top class "

" Very friendly efficient team and service. Possibly a bigger sign on Arrival may help as not 100% clear on booking that you had to call a different number to arrange shuttle and pick up your vehicle. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by ARTHUR - 14 August 2022

" All good !!! "

" Professional , efficient , very friendly , English speaking , "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by PIERO - 29 July 2022

" Good all round experience "

" Very satisfied "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by HAMID REZA - 03 July 2022

" Very good "

" Professionalism "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ROME, IT - Reviewed by JAMES - 12 June 2022

" Easy to collect and drop off "

" Easy collection and no added costs when purchased with all insurances "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by MICHAEL - 02 June 2022

" Good value. Just the car we wanted. "

" Excellent service. Great car. Good price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ANCA - 04 May 2022

" Beautiful and easy "

" Perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by DANIEL - 30 April 2022

" easy to use "

" Delightful staff that were very helpful "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by ALEXANDER - 29 April 2022

" As stated drop off was not made clear "

" Drop off was misleading, voucher I received through email stated to drop car off at terminal 1, that is not the case and it should be outside the airport, called them but very unhelpful "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 7

MILAN, IT - Reviewed by GRAHAM - 11 April 2022

" See my comments above and I also emailed A/E and received no reply "

" Car received with fuel at 65%. I returned it with more fuel and they do not re-imburse me. How can you fill up a car to only65%. Its not possible and if lower than 65% they charge a future. The contract was full-to-full "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ROME, IT - Reviewed by DAVID - 05 April 2022

" Very good. Would use again. "

" Although I hadn't read the small print and wasn't aware the rental pick up was outside the airport, the team picked us up.really quickly and dropped us off the same. The car was clean and a really nice vehicle. Everyone was friendly. I would use again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by DAVID - 19 March 2022

" Took all the worry out of the process, by guaranteeing us a zero excess package at a fixed price before we departed. "

" Difficult to find the Centauro counter in Catania airport... not with the other hire car desks. Would have been helpful to be sent directions to their office when confirming the booking. But the service, car and pricing was fine once we found it. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ANTONELLO - 17 March 2022

" Very easy to complete the whole process, great value for money and clearly explained throughout "

" From start to finish the process was easy and painless. The staff were fantastic and very helpful, nothing was too much trouble "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by ALYN - 14 March 2022

" See above "

" Main problem was that I asked for a small car, but was given a large one. So it didn't fit in my parking space and had to be left on the road some way away, which was very inconvenient. The car itself, a VW T-ROC was a pain in the bum. It kept trying to stop me changing lanes by pushing back on the steering. It popped up messages that only stayed for seconds so you c couldn't read them. It also kept telling me to "stay in the middle of the lane", and also when to change gear - both of which must have been generated by a very simplistic algorithm when couldn't read the road 200 yards ahead. Not an ideal car for a hire car, when you don't have two hours to sit down and read thye manual before driving. Oh - and no hand brake - very worrying, as the automatic one did not always work. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by BARBARA - 09 March 2022

" I Always use auto Europe for car hire. Always a smooth process. "

" Very good all round service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by EDWARD - 09 March 2022

" I've booked car rental several times via AutoEurope and so far have always been satisfied. "

" The whole process was very efficient with friendly staff and prompt pick-up and drop-off to/from the airport. However, I still have not received the refund to my credit card for the fuel -please can you confirm that this has been processed? "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

ROME, IT - Reviewed by BENJAMIN - 23 February 2022

" I am now in the process of claiming the money back from you that Centauro charged me for the glass, it's in process at the moment and hopefully you can review it and refund the money. Thank you. "

" After a long journey it was nice to receive some great customer service. On return unfortunately the car window was smashed and my belongings stolen, when I took the car back the man was very helpful and sincere and rushed it all through for me to try and make my flight, unfortunately I didn't but I appreciated his hard work. Thank you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by VITTORIO - 23 February 2022

" It is your problem if the service provider your search engine points me to ends up charging me double what they list the rental for, because your system does not warn of such "problems" in advance. For instance, I was not aware of the opening and closing times not matching my flight requirements when I booked (and yet I provided my flight info...)! I would like to know from you if there is a way I can be reimbursed / compensated by Centauro (obviously the culprit here) or an ombudsman, while you should be made aware of the bad service that not having a clear cut off by opening time of your listings does then create to your customer - who, next time, will not be your customer any longer! "

" They charged 40 euro extra because the plane arrived late, and "officially" their office would have been closed, but, as I arrived, another customer arrived as well, and they had nothing to pay extra. I think because they booked direct. Then, I found out that on Sunday 20th, the day of my flight back, their office would not have been open in time for me to catch the flight (official opening 7AM), so, they forced me to return the car on the Saturday evening and to spend a night at a rather squalid private room near the airport. When I dropped the car, they did not take me to the place where I was to sleep (again, within the confines of the airport area) but left me at about 200 m from my door, and did not offer any sort of an excuse or compensation. Those two extra expenses almost doubled my rental cost. i complained with the airport authority but they said that as Centauro operates outside their terminal it is not their problem. That is a meagre excuse, as Centauro appears under "Malpensa" if you search for them on their site, on yours or on any other internet search. However, it is your problem if the service provider your search engine points me to ends up charging me double what they list the rental for, because your system does not warn of such "problems" in advance. For instance, I was not aware of the opening and closing times not matching my flight requirements when I booked (and yet I provided my flight info...)! I would like to know from you if there is a way I can be reimbursed / compensated by Centauro (obviously the culprit here) or an ombudsman, while you should be made aware of the bad service that not having a clear cut off by opening time of your listings does then create to your customer - who, next time, will not be your customer any longer! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by JABBAR - 21 January 2022

" Auto Europe should refund me as I didn't get my car "

" The staff was very rude and they didn't gave me the car me, I lost my money without even using the rental car "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MILAN, IT - Reviewed by JAMES - 24 November 2021

" As above "

" First car had an issue with the key. The staff sorted us a new car and had no other issues. Good service and would use again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by MARGARET - 15 November 2021

" I've used Auto Europe for many years now and have always been impressed with your service. I hope you will pass on my complaints to Centauro as I feel they we so rude and unhelpful. "

" Small compact car reserved (Fiat 500 or similar) provided with VW T Roc which proved way too big for my needs in all senses, I could barely reach the boot to close it. Explained the condominium garage where I go is extremely restricted and indeed this car was bigger than the space provided. It's dangerous in my opinion to provide a car so much bigger than that requested. Trying to discuss situation with staff at Centauro Rome FCO was impossible - they gave absolutely no help at all to the point of being downright rude. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 3

BERGAMO, IT - Reviewed by KOLA ALEX - 09 November 2021

" My experience was a positive one. Well done. "

" I like all the processes. The drop-off and the picked-up of the vehicle. The staffs were friendly and helpful too. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by PHILIP - 01 November 2021

" Ok "

" Only problem is convoluted route to the office from the southbound autostrada. V difficult to find. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MILAN, IT - Reviewed by ANNALISA - 30 October 2021

" Cheap and easy. "

" All was fine "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by PHILIP - 08 October 2021

" Always the best but not always cheapest "

" Best experience ever in Pisa and liked the fuel use policy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAGLIARI, IT - Reviewed by GARY - 17 August 2021

" Great experience all round. "

" Great company, and pick-up / drop-off was a lot more efficient than usual airport car hire companies. My son left his airpods in the hire car. Centauro found these, and then dropped them to us at the airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by GIUSEPPE - 27 July 2021

" Great experience as always "

" Really pleased with the service at Palermo Airport especially from Germana. She was extremely kind and courteous. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by MARGARET - 26 July 2021

" Also pleased with service from Auto Europe. Have used you for many years now and hopefully will be able to continue to do so! "

" Usually hire via Auto Europe from on airport supplier but this time due to costs booked Centauro. Very pleased with their service. They could not have been more kind and helpful, their service was excellent and I will use them again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by JAMES - 07 July 2021

" . "

" . "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PISA, IT - Reviewed by CLIVE - 02 July 2021

" Auto Europe are our trusted agent of choice and usually the cheapest. Been using them for years. "

" Absolutely spot on. Smooth experience from beginning to end. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by VITTORIO - 09 December 2020

" Nothing to report. "

" I did not score 10 to drop-off because there was only one person acting as both clerk and shuttle driver. I was lucky he was in the office when I turned up, otherwise I should have had to wait for him to get back from the airport, potentially up to 15 minutes, with the office locked and no notice on the door. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

MILAN, IT - Reviewed by DAVID - 07 November 2020

" No significant issues overall. Our only issue was with the shuttle bus collection from Malpensa to Centauro location. After waiting over 20 mins, until calling the office, we had little indication of the wait. "

" The supplied vehicle was clean, sanitised and in good condition. Our only issue was with the shuttle bus collection from Malpensa to Centauro location. After waiting over 20 mins, until calling the office, we had little indication of the wait. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by DANIELA - 07 September 2020

" Another fantastic experience with autoeurope / centauro. I can't recommend centauro enough - fast transfers from the airport, the best prices and no pushy sales people trying to rip you off with insurance. Great service "

" Another fantastic experience with autoeurope / centauro "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ROME, IT - Reviewed by IAIN - 07 September 2020

" Great car and good service "

" Very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by PHILIP - 05 September 2020

" Everything worked extremely efficiently throughout the whole process. "

" Everything worked extremely efficiently throughout the whole process. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by KEVIN - 21 August 2020

" Every told me that renting a car in Italy was like dealing with the mafia so I guess I shouldn't have been surprised that they extorted more money from me . You guys need a better partner. "

" I got complete ripped off for another 200 euros for insurance after paying for full insurance with what I thought was thrifty car hire direct but was told because of COVID they were changing suppliers. I am currently seeking to get the 200 euros back "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 1

CATANIA, IT - Reviewed by GYORGY - 19 August 2020

" Friendly and professional Super price "

" Fast customer service High quality car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by TONY - 08 August 2020

" See above "

" Centauro were great, Fantastic service once we found them, it would of been good to know they were not airport based "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ANTHONY - 22 April 2020

" See above "

" Hi I have used Centauro many times and have ways been impressed. This occasion unfortunately I had to cancel but I was given a swift full refund. Many thanks will definitely use Centauro next time "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by MARK - 08 April 2020

" Fantastic service, great price. I will be using this company again. Thank you "

" During this terrible crisis, these guys really made me feel safe and offered amazing service. Thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by DANAS - 21 February 2020

" Na "

" The drop off on arrival was great, quite an amazing friendly driver, and the one on they way back was terrible. The transfer back to airport did not turn up for 30 minutes because the driver was doing something else and we totally nearly missed our flight, it was hugely stressful with the family. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 3
Condition of the Vehicle: 8

PISA, IT - Reviewed by JOHN - 30 January 2020

" Just got what I wanted, staff the best "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by GRAHAM - 21 December 2019

" Don't be put off by the off site office- far quicker than joining the queue at the airport car hire desks !! "

" 1st class service throughout "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by GRAHAM - 13 October 2019

" Would highly recommend "

" Extremely efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by GEORGE - 11 October 2019

" The company is good, feel reliable and not likely to try and rip you off. The counter staff were lovely, also very helpful. however I had booked a Peugeot 307 or similar but on arrival they hadn't reserved one for me and all they had left were fiat 500l s which was a completly different category of vehicle when you book online. They told me it would be fine for my use. However being that there were only 2 of us traveling in the car, the size was wasted. And we also did a lot of driving on mountain roads where the fiat really struggled to find the power to get up the hills. These were things I had considered when choosing a vehicle. So I am quite disappointed that having booked a car they did not have it or even something similar for me to use. "

" The company is good, feel reliable and not likely to try and rip you off. The counter staff were lovely, also very helpful. however I had booked a Peugeot 307 or similar but on arrival they hadn't reserved one for me and all they had left were fiat 500l s which was a completly different category of vehicle when you book online. They told me it would be fine for my use. However being that there were only 2 of us traveling in the car, the size was wasted. And we also did a lot of driving on mountain roads where the fiat really struggled to find the power to get up the hills. These were things I had considered when choosing a vehicle. So I am quite disappointed that having booked a car they did not have it or even something similar for me to use. "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by PETER - 05 October 2019

" So far good. Have booked more cars through this site, hopefully all will be good experiences. "

" The pick up process was long and made over complicated. There was also a log wait. They were very particular about the condition of the car, I guess this is a tactic to sell the additional insurance waiver. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 8

PISA, IT - Reviewed by JOSEPH - 04 October 2019

" The Centauro staff could not have been nicer or more helpful, but the car was short of engine oil! "

" They did not refund the full amount of the deposit taken for a full tank of petrol although I filled the tank before returning the car. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CATANIA, IT - Reviewed by DAVID - 27 September 2019

" Everything just happened as it should. "

" Everything just happened as it should. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CATANIA, IT - Reviewed by ALISON - 17 September 2019

" The booking with Auto Europe was very efficient and easy to compare prices. "

" Our main issue with Centauro was the difficulty in finding the depo at Catania airport. The signing was non existant and the 30 minutes we spent finding it were very stressful. The member of staff was a little off putting in the way she was pushing us to increase the Insurance cover, making us feel quite uncomfortable. Also the map for finding the drop off at Palermo was a waste of time, and the depo was a long way from the airport, however the minibus shuttle and staff here were very good. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 4
Condition of the Vehicle: 9

ROME, IT - Reviewed by RICHARD - 08 September 2019

" See above "

" Very very slow check in! queue of 2 and it took over an hour to get the car!!! "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by MARK - 08 September 2019

" A good all round service, the office and hire car are a shuttle bus ride outside the airport, but there are no signs at the airport to tell you this. Car very clean and tidy and no problems getting the cost of the full tank of fuel back, or having the 1,200 euro deposit unblocked. "

" Didn't realise Centauro office and vehicles are 5 minutes by shuttle bus from the airport whereas all the other hire companies are actually at the airport. Also didn't like leaving a 1,200 euro deposit. But good service and no problems getting the full fuel cost returned. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by HARVEY - 02 September 2019

" See 3 above "

" Airport arrival arrangements are completely chaotic. If you are a nervous traveller who wants a seamless experience, this is not for you! No obvious details in the AE booking how to find Centauro (we followed the signs to the airport hire desks who waved us away and just said get a bus). A phone call to Centauro revealed an unclear instruction to hang around at Terminal 3 arrivals gate 1 (meaning unclear exit gate from the building) .. which literally means waiting amongst the pick-up-drop -off parked cars, not even on a clear curb and no marked or signed place for collection. After 20mins and 3 more calls the correct minibus came round (don't expect help with your luggage, it's self service) ..... but from this point on, everything worked brilliantly and we couldn't have been more satisfied !!!!! "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by RICHARD - 28 August 2019

" Again all good apart from a little confusion of our pickup point "

" All good apart from slightly difficult to now where we were being picked up from for the transfer. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by WILLIAM - 27 August 2019

" I just wanted a simple, cheap hire car to get to and from the airport. It's landed up costing me £600. That's more than the flights over for my entire family and back. "

" The £1500 to be paid as a deposit on the pick-up day was unexpected and couldn't be done on my card, so had to upgrade to the fully comp insurance package which in the end went from a £200 rental to £600 one. Pretty crippling. Centauro were very slow at pick up from the airport, no desk in Milan, and with only one mini bus on the way back it almost broke into fights getting on the bus as so many were waiting. I'd NEVER willingly go with this company ever again. "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 2
Condition of the Vehicle: 8

CAGLIARI, IT - Reviewed by DMITRY - 27 August 2019

" same as above. Not happy with the size of the hidden fees, related to SMART insurance "

" Everything was fine except for hidden fees of ~EUR320. I paid with a Debit Card, and saw that I would have to buy a SMART insurance, but I did not know in advance that this SMART insurance would cost additional 50% of the GBP600 already paid. "

Value for Money: 3
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PISA, IT - Reviewed by ANDREW - 23 August 2019

" All round superb. I thought it would be difficult to hire without a credit card but you and Centauro made it very easy "

" Excellent customer service. I was collected by minibus almost immediately after arriving in pisa and the brand new car was ready and waiting. I was upgraded to a better car and it was superb with built in satnav. The return service was equally smooth and efficient and all the deposit refunds etc were processed immediately. Excellent all round. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by ORESTINA - 20 August 2019

" Disappointed with customer service at centroauto. "

" Would not recommend. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 9

CATANIA, IT - Reviewed by CHRISTOPHER - 20 August 2019

" Auto Europe provided a great deal on the car, way cheaper than any other Price I could find after extensive searching. Can't fault the service! "

" Everything was excellent! Pick up and drop off was smooth and quick, with friendly and helpful staff. The car was excellent, good spec and condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by PARMINDER - 14 August 2019

" The car was in perfect conditions and it was easy to book the car as well. "

" Very easy and quick "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by STEPHEN - 04 August 2019

" A smooth and efficient process, that is much simpler and quicker than the dealers at Bergamo Airport "

" A smooth process with a nearly new Fiat 500L at my disposal. Simple return process with some one actually there at the returns yard. As someone who regularly uses the on onsite hire companies at Bergamo airport I will be using Centuaro again as they are cheaper pleasanter and it's a far smother process than any of the hire companies onsite at Bergamo Airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAGLIARI, IT - Reviewed by JONATHAN - 31 July 2019

" Fine "

" Was unable to use credit card on the day and therefore required to pay £135 to upgrade to their premium insurance so as can use a debit card. Appreciate being unable to use credit card is my issue however other firms charge significantly less for using a debit card. I won't use them again as effectively paid double in the end. "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by VITTORIO - 29 July 2019

" Very easy to book, no surprises. "

" I was upgraded to a very nice car. The desk clerks are very helpful. The reason why drop-off is not a 10 is only logistical: due to lack of space outside the office for parking and vehicle inspection, otherwise very good experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

CAGLIARI, IT - Reviewed by JEANNOT - 22 July 2019

" As we had problems with the car rental company, we called autoeurope helpline. Not possible to cancel booking or change driver to my wife, extremely disappointing customer experience! Finally we took a taxi and lost valuable holiday time and some 230 Euro. "

" Booked car category not available! We need a sufficiently big car for 2 adults, 2 kids (10 and 11) and 4 pieces of luggage... Offered us a dirty car instead!? Unable to pay with Amex credit card, not accepted, but used to pay the booking.... Unable to pay with Visa for unknown reason. Did not accept alternative card of my wife. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CAGLIARI, IT - Reviewed by PALLAVE - 21 July 2019

" Overall good drop off and car was fine. Pick up of car was not efficient at all !!! "

" The pick of the vehicle took too long, the efficiency was not good at all. It took almost over an hour to finally get our car. "

Value for Money: 6
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by ADRIAN - 19 July 2019

" Good car. Helpful staff. Insurance scam a joke! "

" Paid £125 to hire the car. Had to pay a further £175 euros at Pisa for insurance cover. I was not advised of this on booking. Given an upgrade as a sop but I'll not be caught like this again! "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by JACQUELINE - 08 July 2019

" very good, friendly staff and helpful. "

" very good, friendly staff and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by PHILIP - 06 July 2019

" Great as always "

" Very efficient service, friendly staff and great car. That they are not on airport was a concern but this turned out to be no problem at all with short waits for the shuttle "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAGLIARI, IT - Reviewed by PETER - 01 July 2019

" Will not book through auto Europe again, they suggested we book insurance through then which we did, however after paying £109 for our rental we went to collect car only to be told by centauro we needed to pay another £100 as because we didn't book direct through then we had to take out another insurance! We called auto Europe to cancel what was booked through them and they were very unhelpful will not recommend or book through them again "

" Centauro were great but will make sure I book direct through them next time! A bit of a wait to get the car but drop off, customer service and car were Great "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by CHRISTOPHER - 04 June 2019

" No comment "

" Collection was a farce. Cars not available, queues is unhappy customers and poor information. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by DAVID - 01 January 2019

" Always had good service from you "

" Very pleased with the service. The only problem we had was our own fault. We did not arrive by plane but by bus from Milan Centrale so they didn't know when to expect us without a flight no. We realised the issue and phoned them and they came straight away "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by PAUL - 12 November 2018

" Theft "

" They charged me 1000 euro for a tiny scratch. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by PAMELA - 10 October 2018

" Nothing further to add very pleased "

" Extremely pleased with information given and speed of refunding fuel deposit "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by BALJIT - 04 October 2018

" Everything was quick and easy. Car was new and clean. Higly recomend "

" Everything was quick and easy. Car was new and clean "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by STEPHEN - 13 August 2018

" No assistance provided on call to you "

" Poor communication "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by ALAN - 21 July 2018

" No clear indication that pick up was off-airport. Wasted 90 minutes queuing at a wrong counter that was entitled 'Auto Europe'. At drop off there was a dispute about some scuffing of a plasic hub-cap. Cost us 90 euros and much annoyance. "

" No clear indication that pick up was off-airport. Wasted 90 minutes queuing at a wrong counter that was entitled 'Auto Europe'. At drop off there was a dispute about some scuffing of a plasic hub-cap. Cost us 90 euros and much annoyance. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 7

MILAN, IT - Reviewed by MARTYNAS - 20 July 2018

" Never again "

" Hard to communicate, waited 1.5 hour in the airport for pick up, 10 calls and hard english skills. After that some additional insurance paying. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by GARETH - 01 July 2018

" I would like a proper response from your ompany to my complaints! You should not work with a company like this who do not honour your booking conditions!!! "

" When we arrived the counter staff guy was very rude. He asked if we wanted extra insurance in a highly pushy way! I told him we had bought extra when we made the booking and showed him on the paper work. He said that didn't prove anything and it would only count if bought from them! Also we bought a full to full fuel policy but he said no it's only quarter full. I showed him in the papywork where it says full. He said you as a company found write anything but it would not count! He said you could say he was superman but it wouldn't make him One. This delayed our departure and meant we had to look for petrol much quicker than desired! "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by GREG - 22 June 2018

" No further comment "

" My main issue with Centauro at Bergamo was the lack of a map or instructions about finding the office for drop off. We spent a lot of time finding it! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

MILAN, IT - Reviewed by ADRIAN - 22 June 2018

" Don't use Centauro Malpensa. .go for a provider inside the terminal "

" Waited 2 hours to check out..totally inefficient. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 9

MILAN, IT - Reviewed by MILIN - 16 June 2018

" Staffs were pleasant and could communicate. Although they did get my name wrong in the contract which I didn't notice until after a day or so. Its OK if no accident but may not be so OK if there is an accident. Otherwise no other issues. "

" Centauro was fine. The problem was the phone number provided in the voucher is a Spanish number. Had some difficulty trying to call the center to get airport transfer to their depot. Luckily saw their shuttle bus dropping other customers. The voucher should provide their local telephone number. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by PAUL - 13 June 2018

" Obviously we have had a very bad experience. "

" Hello Our flight was delayed by three and a half hours so we arrived at Milan at 23.30 hours instead of 20.00 hours. We tried to call but your office was closed. We were obliged to take a taxi to our destination which was almost an hour away and this proved expensive. We emailed the next morning to cancel the car hire but the response was that we were to get no refund. Thus we have had to pay for car hire and five days of taxi and ferry fares as we would have been stranded over an hour away from the airport. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ROME, IT - Reviewed by ELIOT - 17 May 2018

" Very happy. Had a brand new car. "

" Was great and very inexpensive. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by PHILIP - 16 May 2018

" Bloody awful, Autoeurope should stop using this company. "

" Nice clean office with very few customers and no waiting. Tried to scam me into a smaller car. Said I would have to wait 20mins for the size car that I had ordered. Then tried to give me an upgrade at an extra €26 a day. Then when I refused that, suddenly 2 minutes later the car SIZE ordered appeared. I had ordered a VW Polo, a Lancia Ypsilon was what I got. Utter piece of s##t, under powered and wallowy. They tried to scam me on return for a small mark that was below the the size they specify. They seem to be data harvesting email addresses saying the one they had of mine didn't work, but nor did the next one I gave them. I never got an email confirming the car was back and ok. I had to make the airport transfer driver sign to say the car had been accepted back in good condition and full of fuel. I felt the entire experience to be a rip off. "

Value for Money: 2
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 7

ROME, IT - Reviewed by GIANCARLO - 11 May 2018

" Very good price "

" Very good nice staff very friendly new car fast in everything thankyou "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by DAVID - 08 May 2018

" Disappointed with lack of concern with the problems we encountered. "

" I had purchased Zero Excess but on arrival at Centauro was told they would need my credit card as they required a hold of €1050. The staff in the office knew nothing about Zero Excess with AutoEurope, their area supervisors knew nothing about it. After arguing, trying to reach AE eventually after around 90 minutes, they agreed to let us take the care with no credit card hold. I contacted AE and was disappointed with the lack of interest. I bought the Zero Excess option in order to make things easy but despite paying the extra cost spent 90 minutes of hassle. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10