CENTAURO PORTUGAL Car Rental Reviews

FARO, PT - Reviewed by DAWN - 21 September 2025

" Need more staff "

" Long waiting times to pick up and drop off the car "

Value for Money: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by PETER - 14 September 2025

" An excellent experience. . "

" Excellent service as usual "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JOAQUIM - 09 September 2025

" Is very easy to book a car online using Auto Europe. "

" Last 2 times my experience with Centauro weren't the best. This last one in August they told us the credit card wasn't working, but I don't know if was my credit card or were the MB machines. Because they had 3 machines and just one , they told me , was working. After spend more than 30 minutes trying solve the situation, they told us to pay an insurance of 220 euros or so, but in this case they accepted the debit card. And was the way to get the car. "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PORTO, PT - Reviewed by PEDRO - 30 August 2025

" All went really smoothly throughout the process "

" Great car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ANA - 12 August 2025

" As above on question 3. In regards to Auto Europe I can only highly recommend it! "

" As this was our first experience with Centauro, there are a couple of points worth mentioning: 1) There is no clear indication of where the transfer bus is located – so we decided to get a taxi as we were already late for the car pickup, which leads me to point 2 2) The Centauro office address on the car rental agreement is out of date, and they have left that office for over a year now. 3) When we arrived at Centauro, we were told there wasn't any cars available for the category we have purchased. So we have decided to wait, as they were offering a very low category car for us. Then the availability was just for an automatic car, which we declined. Then the car we were given had an accident in their car park and there weren't any cars available – which is the car reg we have the receipt for. We then asked what cars they had available to take straight away and they had a Renault Clio, which we decided to accept. I then asked what to do, since the category was below the one we had purchased on, and verbally they told us to return the car with half the deposit instead of full deposit. As we didn't have any written word on it, we returned the car with full deposit. 4) I have now received their final bill. They took 156€ initially for tolls and everything else, of which they only returned 38.58€ - they have charged us 17.42€ for excess amount (which is acceptable as this is for the tolls, via verde as they called it) and 100€ for deposit amount. Can someone please explain why I have been charged 100 € for deposit??? "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by DAVID - 01 July 2025

" overall a good experience "

" overall good however it did take well over an hour to get the bus and process the counter for pick up. Another shuttle bus would have been useful "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by FRANCISCO XAVIER - 18 June 2025

" I been renting from you for over 18 years and you never let me down "

" Friendly staff and helpful "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LISBON, PT - Reviewed by DANIEL - 07 June 2025

" All good "

" Terrible company and service. Very rude staff and impossible to contact during and after rental. Seem completely overwhelmed with having to deal with customers. Will never use again as am scarred for life "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 8

FARO, PT - Reviewed by JOHN - 04 June 2025

" No problems "

" All went well as usual "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by DAVID - 21 May 2025

" Car pickup was away from the airport, but just a short minibus drive away. Smooth transfer, friendly staff. "

" Smooth throughout. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by JOSE - 21 February 2025

" 2nd time I have had a car rental from centauro and not disappointed at all. Thank you "

" No issues at all. Only the drop off member of staff wasn't very happy when I returned the car, but was very friendly and helpful. Thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by STEFAN - 20 February 2025

" Worst experience until now and I have used Auto europe several times before "

" Fuel deposit taken on collection. This was not mentioned on the autoeurope voucher causing delay in collecting the car and almost made me lose the collection of the car. Staff counter not very friendly. Not rude but very blunt and not willing to do anything to solve the issue "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FARO, PT - Reviewed by ROBERT - 21 January 2025

" Good as always "

" Pick up delayed due to problem with Centauro payments system. No water in windscreen washers. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PORTO, PT - Reviewed by RICARDO - 19 December 2024

" Easy to use. Highly recommend "

" Good service from everyone. Will use it again. Already booked another rental for March "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by DAVID - 04 December 2024

" Just don't trust Centauro. "

" For the third time the agreement stated the car had no damage on pick up. We checked the car before leaving their depot and each time there was damage. If we had taken their word they would have held us liable at the end of the rental. We took photos and sent to them. But wonder how many people have been scammed. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 5

PORTO, PT - Reviewed by NIGEL - 03 December 2024

" Why do most car hire abroad always end in arguments?? This one is based on the non return of my fuel deposit. If road tolls deposit(variable due to usage) can be returned within 5 days, why not the fuel?? Also if the 2 amounts are taken as 1 payment, why are they not returned in the same way?. "

" Fuel deposit has NOT been released over 12 days after return with 100% fuel. That's called robbery. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JOSE - 03 December 2024

" Auto Europe selected a vac hire company which is not fit for business and did not fulfil its services. Auto Europe did not refund the money paid for a service not used nor escalated my complaint. I'll with take it to the regularor "

" Centauro refused to hire a car on the day of arrival when called upon. Centauro did not rent a car on the day after rental start after 2 hours wait. They prioritised all other customers arriving later than me. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by ABHIJIT - 26 November 2024

" very good -overall "

" very effeciently handled - wait for the pickup at airport was a bit long - 17 mts "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by PAUL - 14 November 2024

" I have never had an issues with Auto Europe . I recommend them to all my friends "

" I was charges a surcharge for being 75 years old which was more than the cost of hiring the car "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by DIOGO - 09 November 2024

" Car worked well and it was cheap. Nothing negative to raise "

" Very easy to find the rental place near the airport. Quick pick up and delivery. Nice staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by FREDERIK JAN - 19 October 2024

" Close to the airport "

" Good service "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

FARO, PT - Reviewed by PAUL - 19 October 2024

" Very efficient "

" Very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by PHILIP - 14 October 2024

" Perfect "

" The staff were 100,% helpful. Will book again, no doubt. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by JANICE - 02 October 2024

" Everything went well. "

" Very helpful both pucking up and dropping off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FARO, PT - Reviewed by BRIAN - 27 September 2024

" No problems with the whole process "

" The whole process went smoothly. Staff were polite and friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by RICHARD - 26 September 2024

" Generally a very good experience "

" Staff were very helpful and upgraded the car because I had a wheelchair. They also changed the car when I had a persistent tyre pressure warning light during the rental. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PORTO, PT - Reviewed by CATHY - 22 September 2024

" Easy to book, easy pick and drop off "

" Good company to use "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by VANESSA - 18 September 2024

" Absolutely awful experience. Major engine failure, left stranded for 5.5 hours. Ripped off by Centauro for 1300 euros. Never have we experienced such appalling service. We have not agreed with or authorised these fraudulent charges. "

" Waited 1 hour to collect car. Car broke down, waited 5.5 hours for recovery & taxi, left stranded. Staff very unhelpful constantly lying to us. Then have been charged an additional 1300 euros fraudulently. We are disgusted by the service of this company. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by PETER - 16 September 2024

" Given my disappointing hire I will not be recommending Centauro or AutoEurope to my friends unless this issue can be rectified. "

" Upon returning the vehicle I was informed my deposit would be returned within 7-10 working days. Within 3 days only half of my deposit was returned and no explanation was given as to why the remainder has been withheld. I returned the car with full fuel and have the return slip saying so too. We hired the motorway toll device and went on the motorway for a total of 2 hours throughout our whole rental and seem to have been charged €100 for this which is far too much bordering fraudulent. I have chased up a this query and still have no response. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

FARO, PT - Reviewed by GARY - 14 September 2024

" All round excellent, have re booked for our next Portugal trip. "

" Great service at a fair price. I hadn't enough change when I was picking up the car for the drinks vending machine and it was very hot. One of the assistants believed Eva paid the extra for a bottle of water from the machine with her own money. Fantastic!!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ARSENIO - 13 September 2024

" I have been using Auto Europe over 10 years 7/8 times a year and always very good "

" They move location and never send an email informing the new place to return the car We lost about half hour to go to new address "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 10

FARO, PT - Reviewed by ZOE - 12 September 2024

" Very poor indeed "

" After being told at drop off that all was fine and we could go to the airport I was shocked to find a huge charge taken from my credit card. I was told that I had caused alloy wheel damage (which I did not) but they were unable to evidence this and could not explain why I had been told things were ok if they were not. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LISBON, PT - Reviewed by CHRISTOPHER - 08 September 2024

" No issues with Auto Europe but will take greater notice if the customer reviews future. "

" Shameful - first car was badly damaged and should never have been assigned, but another car was provided in the same group which was acceptable. On return the depot was deserted and turns out they'd moved premises but failed to tell me. Attitude of staff was terrible and I ended up getting an Uber to get my flight as I was running so late as a result of their ineptitude. I'll never use this company again. "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LISBON, PT - Reviewed by SERGIO - 04 September 2024

" After missing flight I try several times contact auto Europe without sucess to hold car for next day at 10am time for next flight get in Lisbon , I send email explain situation and no one reply, when I get in Lisbon after 13 hours of pick up I been told by centauro that contract was cancel because pick up should be in 12 hours , I don't understand why car wasn't available because I paid for full 11 days not 12 hours or deposit to hold car , was very stressful experience for me and my family with your company , I still waiting for full refund has I not use your services . "

" None , that's happen. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FUNCHAL, PT - Reviewed by STEVEN - 02 September 2024

" Not great - see above "

" I purchased an advertised 'airport car collection' which turned out to be a wait 40 minutes outside the airport, walking up and down a line of vans until the right one turned up, then fight for a seat as so many people waiting. Then a 10 minute drive to the actual collection point. So, not as advertised! Desk staff tried to upsell me twice and sell me extra insurance that I had already purchased via Auto Europe. Tried telling me it wasn't the same when it was. Told me there was no damage on the car - when I walked over to it there was damage on every panel and every wheel. I went back to ask why the paperwork said no damage and the rude staff just said take pictures, they didn't want to come and see. They put a £1200 hold on my credit card! The car was a 1.2 Corsa which was not suitable for the crazy hills in Madeira. More than once the three passengers had to get out the car and walk up hill as it wouldn't move in first gear with them in the car! When I returned the car they tried to make out I had damaged it and luckily I had taken pictures of the exact panel so thank god! You must take pictures!! Had to wait ages for the return drive back to the airport. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 2
Condition of the Vehicle: 7

FARO, PT - Reviewed by JACINTO - 08 August 2024

" good deal but the partner centauro did not match. "

" The place where i got has poor internet, paid full insurance in this deal due the bad internet (could pay caution of €1600) , so had to pay again full insurance another €260 plus €100 for the petrol deposit and another €100 for the use of motorway from those only €100 returned. Did had the car that I ordered but gave us a good upgrade . I just want the other €100 back as I left the deposit full and use less than €10 on the motorway .The receptionist was very helpful . Will not rent from them again sorry. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by GORDON - 13 July 2024

" All together a positive experience "

" It was late at night and few cars left so was upgraded. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

FARO, PT - Reviewed by GARETH - 10 July 2024

" Same reason, I was led to believe the car would be collected and dropped off at the airport terminal not shuttle to the office "

" I excellent, only issue is i believed the car would be collected at the airport not a shuttle bus to the local office which was disappoiting "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by GRAHAME - 23 June 2024

" I would be happy to recommend this company to any hirer. Excellent Vehicle and Service "

" An excellent pick up from airport to off site pick up. location Very professional in their approach to paperwork and the conditions well explained. Vehicle was well prepared and a bonus nearly new. Only minor problem is identifying route to return after hire as it is not signposted "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by PAUL - 17 June 2024

" Booking with Auto Europe was easy and the price was very reasonable. It was good to be able to protect the 1800 Euro deposit that the hire company require. "

" The transfer by shuttle to pick-up point was very quick. The paperwork at the Centauro office was completed easily and quickly and everything was explained by staff who have good English language skills. The car I got was almost new and of a higher spec than I expected. Return of the vehicle was also done very quickly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by VLADIMIR - 06 June 2024

" I don't think centauro should be on your list at all. They are dodgy "

" Extremely loose with money. They block €1600, charge €100 toll deposit and full tank petrol deposit. On return they unblocked €1600 and refunded toll but not petrol. I don't know what next. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 10

FARO, PT - Reviewed by REGINALD - 03 June 2024

" Generally really pleased "

" Really good company, only problem we came across, was our flight into Faro was after 11.00pm and the Centauro car pick up office closed at 11.00pm, which meant us requiring a taxi on the Friday night & same on the Saturday to return the following morning to pick up the hire car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by ROGER - 28 May 2024

" Good experience. "

" Efficient pick-up after delayed arrival. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

FUNCHAL, PT - Reviewed by IVO - 26 May 2024

" disaster "

" They didn't wait us, we paid 170 euros for taxis. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PORTO, PT - Reviewed by JOHN - 14 May 2024

" Very pleased with Auto Europe's service but not with Centauro's. "

" I am very confused with Centauro's billing. I was charged EUR 109 as the cost of refilling the fuel tank to full on return should I not return the car with a full tank. I returned the car with a full tank and was only refunded EUR 98.86 and not the full EUR 109. Secondly I paid a deposit of EUR 100 against autoroute toll charges. I made very little use of the autoroutes and have not received any refund. Thirdly, I was promi9sed an emailed bill following the vehicle's return; this has not been received. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by RICHARD - 03 May 2024

" Nice accommodating and friendly people Very proficient and well trained "

" Excellent car Excellent service in every way "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by RICHARD - 03 May 2024

" Great price, nice VW Golf auto (fair bit of previous damage, but all documented on pickup), friendly, efficient staff & service. "

" The pick up was very quick & efficient, however, we were unsure where to take the car back to as it stated the same address (airport P4). On arrival (paying airport parking charge), we were then directed back to the depot. Not really a great problem as someone was able to put the address in our Sat nav. Maybe, a little returns text/map on paperwork, would be helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by FRANCISCO XAVIER - 27 April 2024

" Very happy and easy "

" Very helpful and very informative and positive and no problems to explain everything for many years renting car in and this is the 1 time I did enjoy renting from them "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

FARO, PT - Reviewed by PAUL - 24 April 2024

" Good agent service with helpful automated reminders via email and easy to amend booking. Could have been clearer on booking that pick up from local hire operator was via shuttle from airport. "

" Great value for money and friendly service. Best experience I've had with car hire which made the experience as stress free as possible. Picked up what seemed to be a brand new car from Faro (full to full, though in our case it was 3/4 to 3/4 full which was clear from document provided at arrival). Transponder for motorway tolls was pre-fitted which made things a lot easier with receptionist explaining clearly how this worked. Small fee was very reasonable. Shuttle from airport was efficient and drop off on return and shuttle via minibus could not have been swifter with staff member greeting us at car lot, inspecting car and summarising final charges without our having to set foot back into reception. Final portion of deposit return took 10 days which wasn't clear upfront. But very friendly service. Map of local petrol stations would have been extra helpful and only other minor missing factor which prevented a full score of 10/10. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ALAN - 23 April 2024

" Great car excellent value "

" Despite moving to new premises which was a bit daunting on return it worked well "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by JOANNA - 17 April 2024

" It is not something I do "

" It is not something I do "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by JOHN - 16 April 2024

" . "

" Quick and easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by JEREMY - 05 April 2024

" Worked well including cancelling and starting again "

" Flawless service all round. Only comment.....they didn't explain the rather clever Portuguese Toll arrangements. The charges were fine but I was a little flummoxed as the car beeped as it went along the motorways! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by RICHARD - 30 March 2024

" The booking process was quick and easy. I requested to pick the car up at the airport, however on arrival I found out I needed to get on a minibus to the office. I raised this as a complaint and I don't think it was particularly handled well. I was told that I had received an updated email however I did not receive it and the reply did not state when the update was sent. If I was being cynical I think this is what happens all the time and it is too late to do anything about it as you're already on holiday. I would certainly be reticent about using Autoeurope again, for fear of it happening again. "

" Great company, friendly and efficient staff. My only complaint was the toll charge was very high at €100, it's usually around €20 and I only spent €4 and I've never had to pay an upfront charge for fuel before. €200+ is a lot and more than it takes to fill the car which doesn't make sense. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by MICHAEL - 25 March 2024

" When I booked this, I filtered the results to have the hire "in terminal", thinking that we would pick up the car at the airport, but this was NOT the case - we had to get a shuttle bus, wasting time of our holiday "

" No problem with Centauro, but a problem with Auto Europe "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by IAN - 17 March 2024

" N/A "

" If you return a vehicle with less fuel than when you picked it up you will be charged £107. I drove the vehicle for an hour before a driver forced me off the road, resulting in two burst tyres. Centauro efficiently arranged a tow and replacement car, but I was unable to refuel the tank. The replacement car had 75% of fuel so I took it back ten days later with 100% of fuel to more than make up for the fuel I had used with the original car, but I was still charged £107. I don't think that is fair or right. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by GRAHAM - 12 March 2024

" As above "

" Overall, this was a very positive experience. The car itself was exceptional value and was in great condition. Pick up and drop off was seamless (although the booking process wasn't clear that this would be off-airport). In addition to the security deposit, deposits were taken for fuel (€94.50) and tolls (€100). When dropping off the car, I was told that the fuel deposit would be immediately refunded, but this has not happened. Please can you look into this for me please. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by ANTONIO - 09 March 2024

" N "

" N "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by WILLIAM - 03 March 2024

" Great, efficient and friendly. Well done Funchal branch. "

" Great service, fantastic price, very nice car.Thank you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by MATTHEW - 27 February 2024

" I have already complained about the fact that my voucher clearly stated that the pick-up point was at arrivals. In fact it was at P4 some distance away. We had no telephone number on the voucher to call so it was some hours later we found the transfer point. This was after 10pm when we were already tired and having to drive to the hotel. When I wrote to point this out on trustpilot the only reply I got was to say that the pick-up point was on the voucher. Not helpful! "

" Very efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by LAURA - 27 February 2024

" The car was too big, and was not what I had booked. "

" I booked a small car but was given a large estate car. Parking in Faro town center is not easy and this was not helpful given I am not local or used to driving on these roads. If I had have known that no small car was available, I would have booked else where. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 3

PORTO, PT - Reviewed by BRUNO - 01 February 2024

" Straight forwad and efficient car rental experience "

" Easy and efficient "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

FARO, PT - Reviewed by MARK - 27 January 2024

" As above. "

" Your website said the pick up was at the airport, I presumed the car would be there and not 5 miles down the road. If I'd have known that I wouldn't have booked it. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by MALCOLM - 21 January 2024

" very happy with the service provided. "

" very friendly service, my car was upgraded without asking, at no extra cost. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FUNCHAL, PT - Reviewed by JONATHAN - 05 January 2024

" Great staff, good shuttle, perfect car "

" All was very good, but yet again with car hire insurance and waver we were led astray , insurance needs to be simplified with the customer as at time of reservation we went for the extra cover only to find out this was with the broker and not the car hire company who also tried to sell us extra cover, it's all a bit of a con and needs to be simple, lucky we did not have any accidents "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by PRAHLAD - 03 January 2024

" Used Auto Europe a few times now and find they offer a good service "

" Everything was great. Maybe the price could be a little more competitive. Was a bit tricky to find the shuttle bus on arrival to the airport. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by PAULO - 02 December 2023

" Apart the petrol was not too bad "

" Is not the way normal I rente the cars not agreed with the way au they deliver the car with the petrol should be full to full "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ARSENIO - 27 November 2023

" Always exelent service "

" Very efficient and cars are good "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FARO, PT - Reviewed by ANDREW - 14 November 2023

" Polite staff ....we didn't get the fiat car I booked it was a large Peugeot for just 2 persons. "

" Quite a drive from the airport in a mini bus to collect the hire care We waited 40 minutes in the carpark to be picked up . When we dropped the car of we waited 25 minutes to be taken to Faro. This was not ideal "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 9

LISBON, PT - Reviewed by PEDRO - 11 November 2023

" Better car than the one contracted, bus to and from the airport to the rental depot, good service. Great value, recommended. "

" Centauro provides really good value for money. Only downside is having to wait a bit for the bus to take you to their rental building (about 5 min drive away from the airport) and then wait for your turn once you get there. However compared to Europcar, who are located at the airport itself, it might actually result in time saving given the huge amount of time they take to see people - and about half the price! All in all, great value. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ALBERTO - 02 November 2023

" All good, great price range "

" All good and smooth "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by ALFREDO JOSE MARTINS - 23 October 2023

" Good service "

" Good service and very friendly staff and good car i "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by ANTONIO - 22 October 2023

" Good "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by GARY - 22 October 2023

" Entire process went like a dream "

" Friendly and helpful staff, great car at a super price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by THOMAS - 12 October 2023

" Good service, drop at airport entrance would help "

" Need to drop at airport entrance ,not car park "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

FARO, PT - Reviewed by MICHELE - 11 October 2023

" overall fine once had got to office "

" all good except for pick up, nobody in arrivals, 2 calls to yourselves, eventually walked to pick up point after having to ask where it was, not great "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by DAVID - 01 October 2023

" Easy to book. Good deal identified. "

" Good cars. Friendly and efficient service "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by DANIEL - 27 September 2023

" Selected a car pick up directly from airport, only found out in arrival that I would need a shuttle to the car hire company. "

" Initial check in very good. Had issue with flat tyre and charged extortionate amount off fees when dropping off. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

FARO, PT - Reviewed by GAVIN - 22 September 2023

" Instructions upon arrival at faro airport weren't very clear, final charges are excessive with no final invoice provided to explain what the charges are for "

" Excessive charges with no invoice provided to explain what they are for "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

LISBON, PT - Reviewed by LUIS - 19 September 2023

" No comment "

" Hi very upset with the service of centauro, my car broke down on the highway on my 2nd day of the trip at 2.30pm I only got picked up and got a new car at 8.30pm I was 6h on the side of the road with 30 degrees no water nothing and I ask what could be done and they nothing just apologised. I paid a lot of money and also left deposit witch the petrol deposit would take 10 days to come back to my account. Is unreal this type of service "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by JEFFREY - 18 September 2023

" You stated on the contract that the rep from centuaro would meet us in arrivals at the airport....that wasn't the case, which caused some problems. "

" There was damage to vehicle not highlighted on the form. They stated the fuel tank was full...it wasn't. I had to take pictures and email head office. However there was no arguments when I returned the vehicle. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 5

FARO, PT - Reviewed by ALEX - 11 September 2023

" My flight was cancelled due to the ATC issues resulting in us booking onto a flight a day later. I spoke with Auto Europe customer service and explained the situation. The representative said they'd send a message to Centauro and ask if I can pick the car up a day later, saying that this should be resolved quickly. I arrived at Centauro 24 hours after initial pick up time/date and they hadn't received any message from auto Europe and they had released my car due to no show. They said that if you would have contacted them (as I was told that was happening) they would have held onto my car rental. I have lost the ~ £141 initial booking and then had to pay ~€448 to Centauro for another car rental booking upon arrival. Absolutely appalled at the customer service by auto Europe, if you had contacted Centauro as stated I wouldn't be £400 out of pocket! I would like this resolved. "

" Centauro were great when we arrived at Faro. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by RICHARD - 10 September 2023

" Easy pick up. Good car. Easy drop off "

" Pleasant experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MARIA - 10 September 2023

" My flight got delayed and they cancelled my rental by 20 minutes. I had to book another car rental for two weeks. They over charged me twice. "

" My flight got delayed and they cancelled my rental by 20 minutes. I had to book another car rental for two weeks. They over charged me twice. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LISBON, PT - Reviewed by VICTOR - 01 September 2023

" The staff are very friendly and helpful explain to me all the details that I needed to know "

" Very friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by BRENDAN - 31 August 2023

" when I booked this car you didnt tell me that I would be charged an extra £150 to drop the car off at a different city. I was not happy about this and will ensure I pass on you sneaky way of operating to any "

" OK "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by MARK - 23 August 2023

" No problems would happily use again. "

" Efficient staff, no issues "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JAMES - 22 August 2023

" We were disappointed to find that the collection was via a shuttle when we arrived at Lisbon airport. When booking, the quote indicated the collection would be within the terminal. "

" Centauro were good to deal with. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by FLORENTINO - 08 August 2023

" friendly, efficient staff, vehicle met our expectations. Whole process was stress free "

" Please see below "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by IAN - 06 August 2023

" Will definitely book again "

" Great service and car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JAMES - 05 August 2023

" Will never use again. Awful company to deal with "

" 2 hour wait to collect the car, no apology - staff unhelpful and rude On return, was charged €60 for a small amount of sand in the boot. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

PORTO, PT - Reviewed by SERGIO - 02 August 2023

" Great "

" The fastest and most efficient service for Check-in and check-out. Definitely my favourite rent a car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JOSE - 02 August 2023

" DON'T USE - GO DIRECT Travelled to Lisbon airport many times usually pay a bit more to get on site Airport hire to avoid shuttle buses etc which can be a nightmare here expecially during peak times. When I did my online booking with Auto Europe, Centauro came up as an on site hire. They're NOT (see above for problems) it's only when your print the voucher that you find this out, so that's a misrepresantation at time of booking. Won't be using Auto Europe again, couldn't recommend either unless I get my 114 euro "fuel deposit" back which I wasn't told about when booking another misrepresentation. Pay a bit more and go direct, it'll cost the same in the end anyway ! "

" Centauro - AVOID AVOID AVOID - Crooks when we booked Centauro were supposed to be on site at the airport. They're NOT. That's when the problems start. Took me an hour to find their rep and had to wait 40 mins for the single 8 seater shuttle bus to work through a qeue of about 25 people. When we got to the office we waited another hour to be processed. The car was not inspected by Centauro so we were told to take a video/photos of any damage which took another 15 mins, pleased I did. I didnt get a contract at the time because it was emailed to me (took about an hour to arrive). I been charged 114 euros out of an extra 181 Euros fuel "deposit" at the time of the hire not told about when we did the booking. Have taken this up with Auto Europe. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 8

LISBON, PT - Reviewed by BRENDAN - 30 July 2023

" I would be reluctant to recommend Centauto given the points raised above. Other members of my party hired from other suppliers and had a very straightforward pick up experience. "

" Experience at pick up was very poor. The queuing system needs to be explained to customers. I waited close on 2 hrs to get processed to pick up the car. The car itself was fine. Not what I thought I was getting but that was a minor issue. The system for the auto tolls was good. Returning the car was so swift. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by OWEN - 30 July 2023

" As above - excellent service "

" Amazing service , lovely staff - nothing was too much trouble - highly recommended. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by CHARLES - 28 July 2023

" CAME UP WITH A BUG DISCOUNT BETTER THAN COMPETITION PAPERWORK HAD INCORRECT COLLECTION DETAILS "

" THE CARS HAVE BRIGHT SHINY HUBS THAT ARE VERY PRONE TO DAMAGE. THEY WERE VERY QUICK TO CHARGE FULL DAMAGE ON RETURN - EVEN THOUGH DAMAGE WAS IN PLACE BEFORE RENTAL! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FUNCHAL, PT - Reviewed by JAMES - 27 July 2023

" It was not clear during the booking you were an agent. "

" Told we needed to pay an extra €160 for insurance on collection. Not happy. Was told that we should have booked direct and not via an agent. "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 5

LISBON, PT - Reviewed by ANDREW - 25 July 2023

" Easy to use and make the booking, but incomplete pickup arrangements detail on the booking. "

" Generally very good but rather let down by lack of clear communication at the airport for pickup. Otherwise a good experience at a good price "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by PAUL - 21 July 2023

" I filtered my search on your website to in airport hire companies only however this company was on there and it was a shuttle service! "

" Shuttle back was 45 min wait! "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 9

LISBON, PT - Reviewed by JOSEPH - 19 July 2023

" Great. Very straight forward. Very friendly, well informed staff. "

" Fantastic. Very well organised organisation with friendly staff. Keep it up. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by JEROME - 18 July 2023

" Good value for money rental through Auto Europe and almost bew cars from Centauro. Hidden costs not originally mentioned for fuel and toll deposits which seem to ge con and a struggle to retrieve. "

" Off airport collection with inadequate instructions on pickup arrangements. Heavy sell on additional excess insurance at desk and hidden costs for fuel and toll deposits which was not mentioned in rental contract being sprung at collection desk. Still awaiting refund of toll deposit more than a week after return with all know tolls paid. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MARK - 18 July 2023

" I feel I was conned because when I was selecting my options I choose 'pick up at airport' to precisely avoid this kind of situation. It was only when I printed out the voucher the night before I noticed one sentence at the very end mentioning a shuttlebus. Your filters are incorrect. This was NOT a pick up at the airport and for that reason I will not use your company again. "

" We had a 3 hour wait to pick up the car. 3 agents with a queue of at least 50 people. It ruined our first day! Then on return we had to wait an hour to be returned to the airport...they were running one shuttlebus and it took 3 trips before we got picked up. Based on our pick up experience we factored in extra time otherwise we probably would have missed our flight. Will never use them again and recommend you remove them from your list of partners. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

FARO, PT - Reviewed by NIALL - 17 July 2023

" see above - short term charges should be communicated before booking. "

" The instructions said there would be someone to greet us at the airport, there was no one. also no one could tell us where to go for the pick up, i.e. in which car park, so it took us over an hour and lots of asking strangers where the Centauro pick up point was, to find the transfer bus. Once we got to the pick up office they charged me 100 for tolls, of which I used less than 5 but I'm still waiting 9 days later for my refund. They also charged me for petrol event though it was returned half full as instructed. The car itself was excellent and after we dropped the car back the transfer was only about 5 minutes. So apart from keeping 70 euros for 7 days and 100 euros for 17 days (so far) it was fine. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 10

FARO, PT - Reviewed by JOHN - 16 July 2023

" Excellent "

" Absolutely first class "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

FARO, PT - Reviewed by JAMES - 12 July 2023

" The experience with Auto Europe was excellent, however the experience with Centauro has been spoiled by them claiming there was damage to the vehicle after I had returned to the UK. "

" I dropped the vehicle off and there was damage to the wing mirror. I was invoiced 160 Euros for this. However since returning to the UK £89.88 has been taken from my credit card by Centauro. When I contacted them they said it was for damage to the bonnet. I was not informed about or shown any damage to the bonnet when I dropped the vehicle off. This is being disputed with Centauro. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

LISBON, PT - Reviewed by KEVIN - 04 July 2023

" I originally selected a car with pick up from the airport. I ended up at an offsite location which required finding the courtesy bus area, which was not what I wanted. "

" No car was available on arrival, waited ages for one to be prepared. Their offsite location is too small for their operation. Took ages to drop off as well as car par was rammed. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 3
Condition of the Vehicle: 4

LISBON, PT - Reviewed by CONRAD - 19 June 2023

" Overall a good experience, suggest you ask Centauro to provide out of hours drop off "

" Very efficient company. Shame the garage is a distance from the airport but the biggest issue is the lack of out of hours drop off - otherwise would have been perfect "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MATTHEW - 13 June 2023

" Wesbite was easy to use and simple to understand. Although I did select hire vehicles for collection at the airport ONLY and centauro use a shuttle bus so that was disappointing "

" Collecting the vehicle took around 45 minutes from getting to the location. Why there wasnt a car waiting I dont understand, i had booked weeks in advance and they knew my arrival time, there should have been a car waiting for me. I had a 2 year old child and to wait for nearly an hour just isnt acceptable, "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FARO, PT - Reviewed by MARTIN - 07 June 2023

" See above "

" Actually our main complaint is more directed towards Auto Europe. On the website it says airport collection and drop off. It isn't. It then said meet in arrivals. It isn't, you have to take your luggage way out into the car park to find the pick up point. Then have a ten minute drive . I paid you for the insurance. But then had to pay Centauro again for the same cover. I paid your for a delay cover, totally unnecessary! I then had to pay 140 euros for a full fuel tank. Refundable if returned full. In all we are very unlikely to ever use you again and will advise all family and friends likewise "

Value for Money: 2
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JOAO PEDRO - 30 May 2023

" Good service, polite staff. If anything, the time it takes to get the deposit for the fuel is too long - up to 2 weeks. "

" Good service, polite staff. If anything, the time it takes to get the deposit for the fuel is too long - up to 2 weeks. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FUNCHAL, PT - Reviewed by POLINA - 28 May 2023

" No comments! "

" No communication between call center and staff. "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 5
Condition of the Vehicle: 9

LISBON, PT - Reviewed by VERNON - 28 May 2023

" Generally very good with Auto Europe "

" Generally good was not impressed with the encouragement to take on additional insurance "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FARO, PT - Reviewed by JAMIE - 16 April 2023

" Always find it straightforward to use "

" Was further from airport than I realised but they were very speedy Staff excellent Car very high quality Not clear when we get back all of the deposit - £100 more to come and they did say it would be 10 days but expecting some contact or statement and nothing as yet "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

FARO, PT - Reviewed by ALISTER - 13 April 2023

" Good! "

" Good value. Only concern was the time it took to return deposit after deducting tolls but other than that all good. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by ANTONIO - 13 April 2023

" Bad "

" I arrived at the airport at 23:45 because the flight was delayed with an elderly couple where no one from the company showed up. I had a fair reservation and paid with flight number and time. simply. Nobody showed up and the phone contacts didn't work either, with the exception of roadside assistance, so I don't recommend this rent a car to anyone. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PORTO, PT - Reviewed by TINA - 01 April 2023

" Repeat customer which tells its own story "

" Cannot fault the service. Quick and seamless "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by ANTONIO - 27 March 2023

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by CATHY - 17 March 2023

" Smooth experience, AutoEurope always seems to have really competitive rates. "

" Great hire company and friendly staff. I asked them not to give me a Fiat and they were great about it. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by MANUEL - 05 March 2023

" Very,very friendly staf . "

" Very friendly staff, good service and very fast drop off .thanks to Avery Uno @ centauro .thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PORTO, PT - Reviewed by CARLOS - 04 March 2023

" VERY EASY TO NAVIGATE WEBSITE AND TO BOOK CAR "

" PICK UP AT CENTAURO WAS EASY AS WELL AS HANDING IN VEHICLE. VEHICLE WAS CLEAN AND TIDY AD PICK UP "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by NIGEL - 28 February 2023

" Well organised rental, collected from the airport, well presented car, helpful staff, all very easy "

" Really helpful, nice car, hassle free "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by PEDRO - 24 February 2023

" . "

" Staff very helpful however the fleet is tired, lcars severely damaged and poor standards of hygiene. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MADEIRA, PT - Reviewed by ROBERT - 21 February 2023

" Your website shows that Centauro is at Madeira Airport. It is NOT. Shuttle bus was required. Their location is located up in the hills and very difficult to find to return car. "

" Very friendly and efficient. I booked a Nissan Juke and was given a Fiat 500. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PORTO, PT - Reviewed by MARTA - 08 February 2023

" We rented the car for a couple of days over the weekend. On arrival we were greeted and all documents and checks very completed very smoothly and quickly. The car was absolutely fine all weekend and the return was also quick and easy. All the parts about the insurances, and deposit etc were well explained and any questions answered. Will definitely be using this company again. "

" We rented the car for a couple of days over the weekend. On arrival we were greeted and all documents and checks very completed very smoothly and quickly. The car was absolutely fine all weekend and the return was also quick and easy. All the parts about the insurances, and deposited etc were well explained and any questions answered. Will definitely be using this company again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ARSENIO - 05 February 2023

" Very good "

" Very nice people "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by PATRICK - 30 January 2023

" Awful. I am still out of pocket and now have to chase up to have my money returned. I will not be using this service again and will tell everyone i know not to use this service. "

" The service was very inefficient. There were no signs at the airport or instructions to find the minibus. It said there was an office at the airport and there is not. The counter staff were very slow which meant we were waiting a long time to get served. 200 Euros was taken from my credit card for their use in case I did not pay for fuel and tolls. I paid all tolls as I used the car and the car was only 3/4s full of fuel when I collected it (I took a picture) and I filled it more when I returned it (I took a picture). To date this has not been returned in full to my card. I am going to follow up once and then look to main a small courts claim from Autoeurope group. IN the past car hire companies have put a block on the amount required however this company actually takes the money. I will be writing other reviews telling people not to use Autoeurope. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by ROLAND - 26 January 2023

" Auto Europe always reliable. Centauro hire was OK, just a little inconvenient. "

" Car suitable for the steep roads of Madeira, though quite a lot of scrapes already there, but all were listed. It's not in the airport, but up a steep road. The pick up from and to the airport worked efficiently. Return was a little chaotic, people queueing and lack of space to stop the car. Good value for money. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

FARO, PT - Reviewed by MALCOLM - 24 January 2023

" See above "

" A long walk to car park 4 and wait fir minibus. Also deposit and charge fir an unused autoroute item on car but highlighted when booking. Walk and wait should be highlighted along with payment and deposit at start of rental for unused autoroute . "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by KEVIN - 20 December 2022

" Very easy, well satisfied. "

" Very efficient collection from the airport and completion of the vehicle handover. The return of the vehicle was equally smooth and only a short wait for the return to the airport. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FARO, PT - Reviewed by GRAHAM - 07 December 2022

" Please advise when money will be paid back "

" I was disappointed by the transfer to collect the car as the booking said it was at airport and I would t have booked if I had known this was the case. Also still waiting for money back taken on collection for tolls etc "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

FUNCHAL, PT - Reviewed by TADEUSZ - 27 October 2022

" The whole process was very efficient. "

" My only real gripe was the fact that the car was so desperately underpowered for the very steep roads in madeira. At one point my wife had to get out because would not go up one of the hills. It made driving an order, not knowing the car would make it. Also, having to bri g back the car with an 80% full tank was a pain. Just give customers a full tank and they bring it back full. People will always overfill to not get charged and the company saves on fuel. How about putting the customer first? "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

FARO, PT - Reviewed by JOHN - 07 October 2022

" You need to be honest with people about the off site nature of your operation Took a taxi instead and didn't regret not hiring a car "

" Not on site at Faro airport Cancelled booking Haven't been offered any or part refund I will not be using your car rental company ever again ...... "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PORTO, PT - Reviewed by MARGARET - 29 September 2022

" easy to deal with "

" used them before, very pleased "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LISBON, PT - Reviewed by MAFALDA - 20 September 2022

" Auto Europe has been my go to company whenever I need to rent a car, service is always good. I'm very happy. "

" 1st of all I would like to point out how happy I am I rented the car with full insurance, as at check-in damages that were already in the car previously were pointed out as done by me, they probably use full insured cars to maintain their fleet (insurance fraud) but at least I won't have to be one paying for it. Apart from this service is a disgrace, we want forever both at check-in and checkout, they don't block the credit card, they actually take the money out, which I'm still waiting to be refunded, and use not so honest tactics to not refund value they take out of the card. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 6

FARO, PT - Reviewed by MARK - 12 September 2022

" Generally, very good. "

" Because my flight was delayed, it took longer to pick up the car than expected. However, when the shuttle bus picked us up, the speed of getting the vehicle was good. I met my brother at the airport (he arrived from Belfast) and we both had golfclubs. The car provided was an Astra Estate, which was very good but the boot cover was broken so it was not possible to cover the clubs between rounds. The other point I would mention is as the pickup point was offsite, it would have been useful for the location address to be provided 0r stored in the satnav in the car to make it easier to return the car. (We picked up the car in the dark, so it was difficult to identify marker points.) "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LISBON, PT - Reviewed by MICHAEL - 01 September 2022

" As per #3 Auto Europe are good - Centauro - NO, NO, NO!!!!! "

" Additional costs and terrible pick-up. Finding the pick-up location was not easy - and required alot of asking around. Arriving at the office we waited for 1.5 hours before meeting a customer service rep - not impressed. Though I booked insurance through auto-europe, Centauro wanted an additional EU1000 as a guarantee - or - take out insurance with them an additional EU230. Pay 18.65 for a toll activation - as well as the toll itself - total scam. The car was good, the drop-off was easy - though final cost was exorbitant - and feels like we were scammed. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 9

LISBON, PT - Reviewed by CHETAN - 17 August 2022

" We enjoy a lot "

" A friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by PAUL - 10 August 2022

" Good and hassle free from start to finish. Thank you and well done. "

" Good and hassle free from start to finish. Thank you and well done. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by CARLOS - 29 July 2022

" The car cleanning wasn't good, kind of tear and wear for the year. very noisy and bumped. "

" The flight was late, I phoned them and they fine me £ 50 for the late hours. The car was a bit tear, some smashed in the door and not clear. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

FARO, PT - Reviewed by IAN - 26 July 2022

" Great service. Just waiting for deposit to be refunded. "

" Excellent service. Many thanks. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ANTHONY - 03 July 2022

" See No 3 above "

" I thought the additional €140 for extra insurance was nearly double the amount I usually pay with my normal supplier. I was also not happy to have to pay for petrol and have still not had my refund having returned my car with more petrol in than when zi collected the car!!!! "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 8

FARO, PT - Reviewed by JOHN - 28 June 2022

" Overall, extremely disappointing. I had click the filter for 'on airport sites only' but still ended up having to use a shuttle bus. On collection, the car was in a dreadful condition, there were the usual attempts of cohesion in paying for numerous (unwanted) extras, inaccurate details of existing damage to the vehicle, mercenary and unprofessional customer service, and attempts to blame damage causation on the driver thus pocket the £1200 excess insurance charge. Would definitely not recommend. There are plenty of other choices at the airport. Will be replicating these views on all relevant social media and reviewing sites including Trustpilot. "

" On collection (via a convoluted shuttle bus route) the car was damaged, dirty and unsensitized (The leaflet stating the car had been disinfected to comply with Covid was obviously a joke and/or a lie). The car had dirty marks all over including stains on the seats. I hire numerous cars. The state of this vehicle was one of the worse I've ever seen. Would recommend you do not use this firm: there are plenty of other (decent) choices. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by MATT - 15 June 2022

" See above "

" Our flight was delayed so we didnt land in Faro until 11.00. I booked with Auto Europe as youclaimed to be on Airport. There was no signage to Centauro, I had to ask a competitor where you were. They told me where the minibus parks. I tried to call you four times - no answer and no minibus turned up. I had to hire anither car from another company. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MAN-WAI - 20 May 2022

" Very easy to find a suitable car. Smooth transaction, no hidden costs. I'll definitely use it for my next trip. "

" I had my car upgraded. It was a new Fiat 500 convertible, so nice travelling with it in the central part of Portugal. Thank you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by NIGEL - 21 April 2022

" Very helpful good service but expensive "

" Very helpfull, good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by ADRIAN - 07 April 2022

" Didn't like waiting for transfer to rental office "

" Didn't like being pressured into spending another €131.00 on extra insurance "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 7

FARO, PT - Reviewed by VIVIENNE - 23 March 2022

" Good "

" All very efficient and straightforward. Just wish there could be a free additional driver. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by RICHARD - 18 March 2022

" Good experience overall "

" First time using Centauro was very pleased overall the only downside might be the location being difficult to find "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FUNCHAL, PT - Reviewed by PHILIP - 25 February 2022

" I will never book it through Google again. "

" We paid for the 'car' via Google €114.92 but when we got to pick it up we was then told to pay another €1,050 for the car, we said how come and they said the €114.92 was to secure the car. WARNING - Don't book via Google - go direct "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 5

MADEIRA, PT - Reviewed by ROBERT - 23 February 2022

" Very unhappy with hire company and it was not on the airport which I always book. "

" The hire company was not on site but a bus ride away The! The car had lots of marks and scratcher. The counter staff were very pushy about taking extra cover out. On returning the car the rear tyre was a little flat and was found to have a nail in it. They insisted on charging for a new tyre at €243! "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 3
Condition of the Vehicle: 3

MADEIRA, PT - Reviewed by NIKO - 12 February 2022

" Fast and easy if you book a full insurance coverage "

" Booking voucher information was wery clear just need to waiting for the shuttle service and travel for no more of 5 min. By the desk customer service was super. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by ANTONIO - 11 February 2022

" Good experience "

" Good "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FARO, PT - Reviewed by DAVID - 03 February 2022

" As per 3 "

" First thing was the shuttle bus driver on the way to their depot drove very dangerously and was clearly breaking the speed limits. When picking up the car in the dark was told there was no damages or marks. But on inspection with my phone torch discovered that the whole side of the car was marked and had dents and scratches. Had trouble finding the staff as they had relocated to a room round the back. The car was then re inspected and all the marks identified. The passenger seat was stained and the car smelled of cigarette smoke. On reflection I should have asked for another vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 1

LISBON, PT - Reviewed by ARSENIO - 25 January 2022

" Over 10 years booking my cars with Auto Europe never had any problems "

" no mats in the car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FUNCHAL, PT - Reviewed by MICHAEL - 16 December 2021

" Auto Europe have awide range of hirers available, unfortunately I chose the wrong one in Centauro "

" I have never had aproblem hiring a car in over 40 years of hiring until now. I was shown a plan of all of the damage marks to the car when I picked it up showing at least 14 scrapes one being a serious attempt to break into the drivers door. \i was aske by the in a jovial manner by the lady if I wanted to take photos of the damage, i did not see a real problem so I said no as there were so many to photograph. I was met by a man when I returned the vehicle who asked whether I had taken photos and when i said no his face lit up and he made a cursory look at the driver's side and then went straight to the passengers side bottom of the front bumper and took a photo and showed me a "new" scrape on the bumper. He also showed me an undated photo purported to be taken before I hired it showing other scrapes but not the "new" one. I said that it could not have been us as a) the scrape was slight but you would have noticed coming into contact with anything and b) we had only used it briefly to go round the island and the rest of the time it had stayed in the hotel garage. He then said it would cost 220 euros to repair, this really set me off because there were so many scrapes on this bumper if he asked that off each hirer it would have contributed substantially to respraying the whole car. I then made it my point to warn other people hiring there that they needed to make entirely sure the condition of their vehicle before leaving the premises, this drew some very evil looks from the staff. We ha d alift back with another couple to the airport and they complained about thir mistreatment by Centauro. I have mentionend my disatisfaction in my survey back to Centauro. I am not sure who is benefitting from this scam or whether the Company know about it. I have had it deducted from my bond and do not know how to get recompense from Centauro. I have no problem with Auto Europe who I have always found helpful. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LISBON, PT - Reviewed by RUI - 08 November 2021

" Auto Europe make me pay twice for my rental because don't give the right information about the centauro rent car, always I rented by them and this is the first time happens to me. "

" I rented by auto Europe, I pay for full insurance and extras but when I arrive at centauro in Lisbon, I need pay another rental, because if I don't doing I need leave €1200 deposit. What a joke. I pay the rental twice, first by auto Europe the second in the centauro. I'm not happy at all. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by PHILIP - 04 November 2021

" Very happy with Auto Europ "

" Unhappy about 100 euro deduction against the possibility of using toll road despite declaration that we would not and did not . This has not been refunded several days later . This is unacceptable and we have not met this when hiring with other companies "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LISBON, PT - Reviewed by ARSENIO - 22 October 2021

" very good "

" very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by LUIGI - 14 October 2021

" The worst experience ever, waited at the airport for over an hour for pick and when we finally got to their office it was total chaos, people waiting for hours to pick up their cars, we were to be picked up at the airport at 11:00 AM and at 2:00 PM we were still waiting for our car, after complaining several times and being told that we had to wait our turn we were put ahead of the line very hush hush and much to other customers dismay and dirty looks. It was very uncomfortable and irritating after a long flight and paying car insurance to your company and then having to buy more insurance from them or put a hold on our credit card of over 1200 Euros. At the end we feel that we overpaid for everything and received the worst service possible. This is no way to run a business, this is the sencond time which we used Centaura in 2 years and both occassions were a nightmare. "

" Awful, Awful, Awful. See the comments in number 5. We waited for hours and hours and hours to pick up our car what a terrible way to start a holiday, mayhem and confusion, people sitting on the floor, small kids crying, being told to wait your turn over and over, looking at your number to be called and realizing that there were 20 customers ahead of you and it was taking 20 minutes to half-hour for someone to get their car what a disgrace. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 6

FUNCHAL, PT - Reviewed by DEREK - 08 October 2021

" Disappointing. Auto Europe usually good rates and value. "

" Please see my separate email complaint for details. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 2

LISBON, PT - Reviewed by ARSENIO - 09 September 2021

" Very good and reliable "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by GEOFFREY - 06 September 2021

" Good price but The tolls worked out more than the vehcile which was a bit of a shock. "

" The collection took nearly 1hr and was a disaster as their credit card machine wasnt working . "

Value for Money: 9
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 9

FARO, PT - Reviewed by MARK - 25 August 2021

" Very good. "

" Only downside is that the transfer pick up can be a bit slow. Otherwise excellent service. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MARIO - 26 July 2021

" Autoeurope is amazing, very easy to book, nice deals "

" Very nice staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FARO, PT - Reviewed by STEPHEN - 19 March 2021

" Quick and easy pick up,, very friendly staff. Cars in very good condition "

" Quick and easy pick up,, very friendly staff. Cars in very good condition "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by DORCAS - 18 September 2020

" Friendly and efficient "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by DAVID - 10 September 2020

" Auto-europe works perfectly fine as a broker. "

" At the end they charged 300 euros for a scuffed wheel rim; other rental companies don't do this, and with Lisbon parking such damage is quite likely to occur. The general impression I got from the company is that they were looking to find ways to charge you extra. I will not use Centauro again. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

FARO, PT - Reviewed by WILLIAM - 05 August 2020

" no comments "

" Excellent service with a new check in arrangement with client numbers called. It will be interesting to see how well it works when Covid has cleared. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ALAN - 21 July 2020

" Always use auto europe, the flexibility is second to none "

" Very efficient no problems either checking in or out. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LISBON, PT - Reviewed by GWENDOLEN - 01 July 2020

" Impossible to cancel online, I did not receive a replacement voucher as requested! Disappointing! "

" No problems with Centauro, as I could not travel to Lisbon. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by FREDERICK - 28 May 2020

" As above "

" I tried to rearrange the booking but was informed that as I had given less than 48 hrs notice they would forfeit my money. It was perfectly obvious that I was not able to go to Lisbon due to Corvid19 lock down and with good customer service the site should have contacted me. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MARIA - 10 March 2020

" Very happy "

" I was very much happy with this company. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ROBERT - 07 March 2020

" Easy and clear to decide what you want at a good price. "

" Good pickup. Drop off marred by staff arguing and deposit not refunded after one week of waiting. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by ANDRE - 27 February 2020

" Did not like the idea of dropping off outside the airport a place that could never find . "

" It wasn´t at the airport.Offices were outside the airport. The ad said pick up the car at the airport, but it was not. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MADEIRA, PT - Reviewed by JAMES - 20 February 2020

" Knocked one point off the Efficiency of Counter Staff only because The gentleman picking us up from the airport and taking us to the car collection office was unfriendly and unhelpful. The rest of the staff were excellent. It may have ben because he was in pain from a back problem, which was the resaon he gave for being unable to lift our bags into the pick up vehicle. "

" Knocked one point off the Efficiency of Counter Staff only because The gentleman picking us up from the airport and taking us to the car collection office was unfriendly and unhelpful. The rest of the staff were excellent. It may have ben because he was in pain from a back problem, which was the resaon he gave for being unable to lift our bags into the pick up vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by JOSÉ - 09 February 2020

" See the comments above "

" I wanted to pay the tolls at The Correios (post office)CTT and The person at the couter said that I couldn't and they charged me extra 12 euros to hire the device,it's not right because I always pay at the CTT or on line "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FUNCHAL, PT - Reviewed by MARK - 28 January 2020

" Great price, great service "

" Very good! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by JOSE - 07 January 2020

" I always book car rental with Autoeurope the price is good and it is easy and fast to make the booking online "

" very friendly and professional staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by SERGIO - 03 January 2020

" Easy to book usign AutoEurope, but Centauro not ideal. "

" Car wasn't ready on arrival. Not all damages were highligthed. Upon vehicle return they told me that they would email me the receipt but never received this. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 7

FARO, PT - Reviewed by BRIAN - 23 December 2019

" Great company, and great staff. "

" Efficient staff, and very friendly . The best we have used for the last 12 years. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by GEOFFREY - 02 December 2019

" See comments re. experience with Centauro "

" From collection to return, car and staff excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by JOANA - 27 November 2019

" I always use Autoeurope for my holiday rentals and never had any issues hence why I always use it. "

" Amazing staff, vehicle spotless clean, no issues at all. Best rental ever. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by LUIZ - 17 November 2019

" Bad. Called customer service who gave me a canned response "can't do anything about it" "

" You allowed me to book a vehicle to be picked up at 11pm, technically exactly when the location would close off. Lost my reservation, evidently. Next time, allow people to pick up max 30mins BEFORE they close, not at the same time. Terrible experience. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by HOWARD - 02 November 2019

" The car had lots of scratches on it that were not accounted for on the mark sheet. Counter staff were not happy or pro-active in assisting us with this. We had to wait almost 30 mins for the return shuttle bus service. Toilets were filthy and disgusting. I suppose you get what you pay for. "

" The car had lots of scratches on it that were not accounted for on the mark sheet. Counter staff were not happy or pro-active in assisting us with this. We had to wait almost 30 mins for the return shuttle bus service. Toilets were filthy and disgusting. I suppose you get what you pay for. "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 6

FARO, PT - Reviewed by MARIE - 29 October 2019

" Very easy and straightforward. Friendly staff. Would use again. "

" Very easy and straightforward. Friendly staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by PARTHA - 29 October 2019

" Good website . Prices are clear . Would be good to have clearer info on how much Security Deposit would be taken and additional charges (Eur 93 for Fuel, Eur 100 for Toll charges ) that you need to pay for at the counter. "

" It may be their culture and but it was difficult to handle their laid back, unwelcoming ( I am just doing a job!) and dont care a hoot attitude. I was told that, in spite of paying 100% and days in advance, there were no Automatic cars to give me. I was asked to call Auto Europe as they are the booking agents. They left me to sort it out with you. I told them Im not going to call anyone or going anywhere - I have paid, I want the car. They gave me a MPV (bigger car than what I paid for which is all they had) when they realized they cant do much and I wont drive a manual. The few minutes waiting there , left alone with kids , is NOT what a paying customer , who has done everything right, wants to experience. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 9

FUNCHAL, PT - Reviewed by ALLAN - 25 October 2019

" Obtained the best price for a rental I use regularly. "

" Regular user, always satisfied. Condition of a tyre was a concern this time. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FARO, PT - Reviewed by IVAN - 21 October 2019

" Booked car August money taken arrived in Portugal to b told car not in right name ,as it was in a different christian name to my driving licence ,but money taken off credit card in drivers licence name ???, "

" Not very helpful "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 7

LISBON, PT - Reviewed by PIPPA - 20 October 2019

" Good value car hire. "

" There was a long wait to pickup the car as alot of people arrived at the same time. It was about an hour wait because of the length of the queue. The counter staff were very good and pleasant. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LISBON, PT - Reviewed by PIPPA - 19 October 2019

" fine "

" Pretty good but why cannot you provide a short instruction page and a road map? "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

FARO, PT - Reviewed by LESLEY - 18 October 2019

" Auto Europe are good and offer a wide choice of cars. Our experience in Dubrovnik was excellent. Unfortunately our experience in Portugal with the car rental company Centauro was not so good, which is not the fault of Auto Europe. We would book with Auto Europe again but would not choose a car from Centauro. "

" The staff are friendly but very inefficient. The car we eventually got was good but they initially tried to give us a lower grade car than the one we booked. After we complained and although they said no other car was available, we eventually got the right grade of car. In total it took from 4pm to 6pm to rent the car - 2 hours! We've never wasted so much time renting a car! "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by COLIN - 15 October 2019

" This is the first time I have hired a car in Portugal. As all hire companies are away from airport I might hire a car in a different way next time "

" Directions to find pick up OK. However not easy to find depot to drop off car, even with directions "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

FARO, PT - Reviewed by IDRIS - 14 October 2019

" Good "

" Picking the car up was very lengthy and we waited for over an hour "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by EARL - 14 October 2019

" I would also suggest centauro in some way clearly make their depot more easier to see and find for persons returning cars at end of hire , myself and 2 others had to leave cars in the airport car park as we all missed the depot in the early hours of the Saturday morning and could not try and find it through fear of missing our flights . "

" according to booking details fuel policy is full to full , picked up car with 70% fuel which I had to pay a £ 51 deposit on my credit card and return it the same , I returned it with more than the required amount but am still waiting for the deposit to be refunded to my account , I will wait until the 19 oct by which time it will be 2 weeks since my return , if I have not received my deposit back I feel strongly on issues of this nature I will take legal action to recover it . I took a video of the car on the day of hire and on the return of the car to ensure there are no issues with the car which would lead to centauro keeping any monies deposited by me via my credit card . "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 4

FARO, PT - Reviewed by ANTHONY - 12 October 2019

" The experience was very positive "

" I found all staff at centaurs to be polite and helpful. The car we were given was an upgrade and was excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by PAUL - 08 October 2019

" Very bad experience. "

" The collection was a nightmare, they wouldn't check the car for damage as I left so I had to take photos to show the damage poor to my leaving, them on the return they suggested that I had damaged the car... I showed them the photos and they let me go... they also tried to may me pay a further €250 for full insurance that I had already paid for. Would not use your site again or recommend it. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by ROBERT - 02 October 2019

" Auto Europe are fine however Centauro in Portugal was dreadful "

" The worst Car Hire firm I have ever used! "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 8

FARO, PT - Reviewed by JOHN - 01 October 2019

" Good price but not made aware that the car hire was off-site. "

" I took over an hour from arriving at the depot to receiving the keys to the car. The staff were so slow in processing the paperwork. Enterprize would have completed the paperwork in five minutes. I was asked to check the car for dents etc but it was dark outside. There was no introduction to the car and there was no handbook in the car, The washer bottle was completely empty. The low tyre pressure light can but all the pressures were correct. Good handover at the end but there was only two, out of four, vans running. No queuing system for people wanting a transfer to the airport. Our van had a faulty rear wheel bearing. I told the drive who inform me it had been reported but nothing has been do about it. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 7

FARO, PT - Reviewed by MANJIT - 01 October 2019

" I am happy with my experience, I take out the additional insurance but never used it so hope it's as good as your service. Ps you need to Stress more the need for a credit card in name of policy holder not debut "

" Autoeurope staff very knowledgeable. I took out addition insurance which was reasonable however centaur wanted ten times as much. Tip read reviews and personally check the car "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ROBERT - 29 September 2019

" Despite my comments the overall experience was not too bad and I would consider using them again "

" The wait to collect the car was over 30 mins. No welcome after along journey particularly as I had to stand and wait in the queue. And what was the 21 euros per day I was asked to purchase about? Definitely need improvements. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by DENIS - 28 September 2019

" Simple process. Great "

" Staff not great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

FARO, PT - Reviewed by DAVID - 27 September 2019

" See above "

" Centaurs car collection and return is approximately 6 kilometres from Faro airport. After catching the provided bus service and arriving at their premises it took over a further 1 hour to actually get into a car and drive away. No clear reason why it took so long to sort out the paperwork etc after prebooking the car in advance? "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 9

FARO, PT - Reviewed by CHRISTOPHER - 25 September 2019

" As above . Would like to see something done about it , or some kind of recompense. "

" Waiting at airport for shuttle bus for an hour !! Shuttle driver drove like a lunatic . Staff on counter at office were very rude , blunt , and moaning about having 3 other occupations ( not my problem ? ) I had my driving licence literally thrown back at me , the man serving me was an absolute disgrace to your company, we ended up being very late to our destination due to time waiting for shuttle bus and the awful way we were treated by the staff in office . Both experiences ( start and end of our holiday ) really ruined our honeymoon holiday . We have never experienced anything like it , we visit Portugal on a regular basis and thought we would give centauro a try this time . I wish we hadn't . "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

FARO, PT - Reviewed by JAMIE - 25 September 2019

" The booking online was easy and seamless. Insurance should be explained in more detail to the customer and told that Centauro will also insist on their smart insurance @ €264 or make you leave a €1200 deposit in case of damage. Some people have already planned their holiday finances and simply can not afford the additional cost. It should be one insurance payment at time of booking and that should be it. "

" Not enough staff at time of pickup had to wait for nearly an hour, I think it's because they tried to explain in broken English that the insurance taken out at time of booking was of no use. Therefore I had to take out their smart insurance for €264 or leave a €1200 deposit in the end to get away I gave in and took out the smart insurance. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

FARO, PT - Reviewed by KEVIN - 23 September 2019

" Took ages to pick the car up. The transfer mini bus only had seats for 6 people and with approx 20 plus minute wait between shuttles, can be quite stressful if pushed for time. Car was great though, new and clean. "

" Took almost 30 minutes of queueing, we were 2nd in the queue, on arrival before we were dealt with by the counter staff. The young lady wasnt very co-operative and was unhelpful. When returning the car, the member of staff was very helpful however. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LISBON, PT - Reviewed by SIMON - 23 September 2019

" Quick and easy to organise the vehicle I wanted "

" Efficient and good value for money "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LISBON, PT - Reviewed by WILLEM - 22 September 2019

" No comment "

" We waited 1.5 hours at check-in "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by DAVID - 19 September 2019

" See above "

" The car was very good. Getting to the car hire shuttle through the airport was difficult to establish where the waiting area was - the shuttles seemed too small for the volume of people needing to be transported and then on arrival at the offices there was a horrendous delay in hiring the car - no seating was available- no refreshments offered and no explanation as to how long the wait would be (over 2 hours in my case). There appeared to be a lack of staff provision for the volume of people. Then on drop off - no one to accept the car readily available thus making the return quite tricky in terms of the time looking for someone to check the car and hand in the keys. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 4
Condition of the Vehicle: 10

FARO, PT - Reviewed by KEITH - 16 September 2019

" Big surprise! Usual story with the add saying Golf TDI 'or similar' it was a Fiat as I expected however for me the staff were great, check in and out was great and the car was spotless. No complaints whatsoever. Just be aware they will block €2490 on your card for insurance purposes. Take their insurance or Just buy an annual excess online policy to cover that at £50. "

" Great. Nice staff and a spotless car. Thanks a lot. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FARO, PT - Reviewed by MICHAEL - 16 September 2019

" I have used auto Europe for many years and will continue to do so but will avoid centauro "

" Waited in the car park for approximately 40minutes and then 2hrs to get the car . They didn't have enough staff yet they must have known how many people had booked cars I will never use them again and I don't think auto Europe should be useing them Not good for customer relations "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 5

FARO, PT - Reviewed by BEN - 10 September 2019

" Car great, service poor. "

" Confusing instructions at airport. Not made clear where to go. Not told there was a numbering system. 40 minute queue once at their offices waiting for car. Took over 1 hour 20 minutes from leaving baggage reclaim to get car! Time is valuable when on holiday!!! "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 10

FARO, PT - Reviewed by FLAVIO - 09 September 2019

" Auto Europe should let us know of the possible delays "

" We waited one hour to be taken by bus to the office, then waited one hour to be seen at the office "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 10

LISBON, PT - Reviewed by CORNEL - 06 September 2019

" easy to find a car with you guy's "

" long queue for check-in and to many things to pay extra after first payment "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

FARO, PT - Reviewed by PHILIP - 06 September 2019

" We paid for full insurance but the staff member said it didn't count for nothing because it was through a third party and tried to make us pay an additional non refundable fee of 265 euros which we declined and Although the car was visually fine the driving experience was poor with lack of power and a horrible wining noise from the gearbox "

" At the centauro office where we picked the car up there was Long queues disgusting toilets water fountain didn't work and it was very hot.The airport pickup and drop off was very efficient "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 5

FARO, PT - Reviewed by WERONIKA - 04 September 2019

" As above. It was very negative experience for a family of 2 adults and 2 small children "

" Very unpleasant experience. Not enough space for us in a shuttle transfer from airport to car rental. Ended up going in a taxi both ways. Very long queue on our arrival. Waited with small children over 2hrs to be seen. Mens toiled out of order. Womens toilet no light. Car rental had 4 power cuts off. Not enough staff when returning car resulting into both staff and customers to be stressed. Not recommended at all. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 9

LISBON, PT - Reviewed by JOSHUA - 03 September 2019

" Very good "

" Still havent recieved my deposit "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 8

FARO, PT - Reviewed by HAMRAJ SINGH - 03 September 2019

" Centauro staff were fine, it was the logistics behind them the issue. The picking up and dropping of from airport to the off site office they have the problem. Not enough drivers and buses to take and return customers. The desks were not fully manned and this time of year they should recruit more staff to deal with the uptake in numbers. So more or bigger buses to pick up and drop off and more manned staff actually at the office is required, more clearly sign posted instructions as to where to actually go and meet the staff once out of arrivals also required. It was shit. "

" Centauro staff were fine, it was the logistics behind them the issue. The picking up and dropping of from airport to the off site office they have the problem. Not enough drivers and buses to take and return customers. The desks were not fully manned and this time of year they should recruit more staff to deal with the uptake in numbers. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 9

FARO, PT - Reviewed by ROBERT - 01 September 2019

" Awful. "

" We had to wait 40 minutes in the car park at Faro for the shuttle bus , and then waited 2 hours in a non air conditioned room before we had a car . This was intolerable with 2 young children. When we did get the car it was inadequate for 4 adults ,2 children and the luggage . There was nothing larger available so 2 of our party had to take an uber. We were told that 2 shuttle bus drivers were sick , but that could have been solved with more staff processing the customers. Terrible experience which we will not be repeating. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 5

PORTO, PT - Reviewed by ROBERT - 01 September 2019

" Swift and efficient and brilliant value for money. "

" This was by far the best European hire car company I have ever used. Friendly, efficient and the upgrade was superb. The depots facilities were sub standard but not all in their hands no doubt "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by BENJAMIN GORDON - 29 August 2019

" Easy to use website "

" Very slow when we went to pick up the car. Waited over an hour, a long queue of people only one desk open, only one toilet working and it was disgusting, stank and dirty. Good to have seats inside and a cool drinking water dispenser. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by OFER - 25 August 2019

" I think auto europe tried their best to help "

" the car provided was not an equivalent car i have booked. car was very underpowered and didn't even have a charging point for mobile phone/GPS. when complained, was told this is the only car they have. when i spoke to locals about the fact my car could barely go uphill, they all immediately asked if i had a fiat punto and laughed "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 1

FARO, PT - Reviewed by ANTHONY - 25 August 2019

" I was informed by the lady behind the desk in Faro that I had no insurance cover if anything was to happen. Even though my original voucher said I was covered. I had to pay another £340 which I feel was misold to me. Very upset about this and felt I had been thoroughly robbed. "

" I was informed by the lady behind the desk in Faro that I had no insurance cover if anything was to happen. Even though my original voucher said I was covered. I had to pay another £340 which I feel was misold to me. Very upset about this and felt I had been thoroughly robbed. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 8

FARO, PT - Reviewed by JORGE - 23 August 2019

" Easy to manage and a safe filling. "

" Everything ok, apart the transfers.... "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

FARO, PT - Reviewed by NOEL - 22 August 2019

" Excellent to deal with, car was perfect for a family of 5 and came in at a right budget price for us. I have recommended Auto Europe to a number of my friend that have started using them all over Europe. The details were clear, the option to book early and then review when new prices came out was very simple and easy to use, all payments were back in my account within days. First class service. "

" Overall experience was excellent, car was in good condition and perfect for a family of 5. Price was within my budget, only issue was that they put 90% fuel and ask to return it 90% which is very hard to do, l returned it full to avoide any problems. Otherwise it was perfect. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by MICHAEL - 21 August 2019

" Are service hours are not good enough and can't get through "

" I have been charged twice for fuel and centaurs would not discuss said its an issue with ae "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 10

LISBON, PT - Reviewed by GEORGE - 16 August 2019

" Website navigation fine, price seemed better than alternatives "

" On arrival at terminal couldn't see agent anywhere. Ended up asking someone at Hertz desk and they said "go and look near the Vodafone stand" and there was a guy there chatting to other people with zero branding on him as he had put his branded folder on the floor, not helpful when dragging 2 small kids round an airport. Quick to get to pickup location and no queue to get car, which was in like new condition. Return was much busier, had to empty car on a down ramp and the queue was huge for pickups of new cars too. The queue was also large to get bus to airport and ended up waiting about 30 mins for what would have been a 3 min über. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JONATHAN - 14 August 2019

" Cannot separate Centauro and Auto Europe! Same car, same experience. "

" The overall experience was positive but the drop off was a disaster. Too many cars being dropped off at the same time, queues back to the road, very limited space for maneuvering in the car park and limited number of shuttle buses to terminal. We ended up ordering an Uber to guarantee getting us to the terminal in time for check in. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 2
Condition of the Vehicle: 10

PORTO, PT - Reviewed by STEVEN - 13 August 2019

" Will use them in future "

" transfer from & too terminal . And car collection very good staff very obliging "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by KEITH - 13 August 2019

" Centauro are not Hertz by any means but I have to say my experience on Faro was good. The car I got was excellent and the staff I dealt with were good. "

" Check in was poor but the girl I got was excellent so I gave a 9 "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

FARO, PT - Reviewed by STEPHEN - 12 August 2019

" The public are suspicious of some car hire firms and fed up with counter staff trying to sell add on's. "