CENTAURO SPAIN Car Rental Reviews

MURCIA, ES - Reviewed by MYRIAM - 21 September 2025

" As explained above I had not realised my licence had expired. I called your office to ask if the booking could be altered into my husband's name, and although the lady I spoke to was nice your system did not allow for the change to be made. I understand that the mistake was mine but I also feel that your systems should allow for human error and be more flexible. It would have been very easy to cancel one booking and reissue it in the name of my husband. I would therefore ask that, as a gesture of good will, as I have booked car hires previously through your company, you refund me £152.91 as the car was not taken and I had to pay twice, €434.24 to Centauro and £152.91 to Autoeurope. Please feel free to contact me to discuss this further if need be. "

" The problem wasn't really with Centauro but with the system's inability to be flexible in changing a booking. I hadn't realised that my licence had expired and we had to pay full price for a new booking in my husband's name as the system wouldn't allow us to just change the details. So I had to pay €434.24 to Centauro on top of £152.91 for the original booking. We also couldn't get the car that I had booked, a Ford Focus which was waiting for us on the forecourt, and were given a Kia Nero instead which was one of the worst modern car my husband had ever driven. The staff at Centauro did their best to help but as I said the system would not allow them to change the booking. "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

ALICANTE, ES - Reviewed by ALISTAIR - 18 September 2025

" No comment "

" No comment "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VALENCIA, ES - Reviewed by PETER - 17 September 2025

" Overall a good experience "

" I've used Centauro before and and trust them to provide a good service "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by STEPHEN - 17 September 2025

" Very good service "

" Excellent from first to last "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ALICANTE, ES - Reviewed by PETER - 16 September 2025

" Overall a very good experience. "

" Very good, and I would use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ALICANTE, ES - Reviewed by PAUL - 16 September 2025

" Very efficient "

" Very quick and easy process "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by PETER - 15 September 2025

" Always excellent. "

" My 33rd hire with Centauro and never a problem. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by PATRICK - 12 September 2025

" Our first car had a leaking water pump but centauro exchanged the car for another one which was ok. "

" Very good service "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 3

ALICANTE, ES - Reviewed by DAVID - 12 September 2025

" All went well "

" Helpful staff at pickup and drop off. Very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by DAVID - 12 September 2025

" Very easy website. "

" Very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by JULIE - 09 September 2025

" Always friendly. Not pushy with extra insurances. "

" Always friendly. Not pushy with extra insurances. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by DONNA - 06 September 2025

" Great company to hire from. "

" Great company to hire from. Although prefer picking up hire car from Murcia as Alicante way too busy and bit disorganised. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by DAVID - 05 September 2025

" My recent car hire experience with Centauro was disappointing. On arrival, the counter staff were inattentive, leaving me waiting despite several staff members being available. I eventually had to approach them, only to be told that names are called out individually for service – a process that was not explained clearly on arrival, resulting in unnecessary delays. The car itself matched the booking in make and model, but unfortunately it smelled strongly of tobacco, which was unpleasant, particularly with three young children in the vehicle. On returning the car at 05:00, the site was closed with no clear instructions provided in advance on how to return the vehicle or reach the airport. After calling the emergency line, I was advised to leave the car roadside and post the keys in a drop box – something that was not well signposted, especially in the dark. More concerning, with the site closed there was no shuttle to the airport, leaving us stranded. We had to flag down taxis at additional cost (€32 for two taxis for our family of five). Overall, better communication, clearer instructions, and a more customer-focused service would have avoided these issues. "

" My recent car hire experience with Centauro was disappointing. On arrival, the counter staff were inattentive, leaving me waiting despite several staff members being available. I eventually had to approach them, only to be told that names are called out individually for service – a process that was not explained clearly on arrival, resulting in unnecessary delays. The car itself matched the booking in make and model, but unfortunately it smelled strongly of tobacco, which was unpleasant, particularly with three young children in the vehicle. On returning the car at 05:00, the site was closed with no clear instructions provided in advance on how to return the vehicle or reach the airport. After calling the emergency line, I was advised to leave the car roadside and post the keys in a drop box – something that was not well signposted, especially in the dark. More concerning, with the site closed there was no shuttle to the airport, leaving us stranded. We had to flag down taxis at additional cost (€32 for two taxis for our family of five). Overall, better communication, clearer instructions, and a more customer-focused service would have avoided these issues. "

Value for Money: 6
Efficiency of Counter Staff: 2
Expediency of Drop-off: 3
Condition of the Vehicle: 4

ALICANTE, ES - Reviewed by JONATHAN - 05 September 2025

" easy, good. "

" Good, but didn't like the car compared to others we have had from them. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

ALICANTE, ES - Reviewed by LOUISE - 05 September 2025

" It should be made more obvious what to do when collecting the car and which payment options should be chosen "

" The payment options when collecting the car was not explained. I told the lady I already had additional insurance several times and said I didn't understand what the 2 different payment options were. She told me the first option was used by majority of people so that's the o d I chose. I have now funded up paying g an additional £115 that hadn't been refunded to my credit card "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by VICTOR - 30 August 2025

" A total disaster from the moment I picked up the car to the moment I dropped it "

" A total disaster from the moment I picked up the car to the moment I dropped it "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ALICANTE, ES - Reviewed by STEPHEN - 30 August 2025

" Every clear and concisely explained "

" Great service price and car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by STEPHEN - 30 August 2025

" Excellent service, good choice of options, good price and a very positive experience all round. Long may it last! "

" Alicante airport car hire has been a minefield for many years. Car hire companies there have been trying every trick and scam possible to cheat their customers, so much so that we stopped hiring cars altogether. This August though we tried again, with Auto Europe who provided a car from Centauro, and this time it was a wholly positive experience. There was a long wait to get to the desk due to the number of customers but the service was very friendly (unusual in Alicante) and efficient, the car was immaculate and the return went just fine with no scams to suddenly find a new 'scratch' (we've had fraudulent 'discoveries' in the past, esp from Gold... something). This hire restores our faith (for the moment) in Alicante car hire and we will use Auto Europe and Centauro again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by BENOIT - 28 August 2025

" So far no feedback from Centauro or Autoeurope "

" Unexpected charge - No answer from Centauro. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by ANNA - 28 August 2025

" Same as above "

" The car was excellent but the pick up was a long process. The counter staff were rude and very unhelpful "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by MICHAEL - 27 August 2025

" Auto Europe were ok to deal with. Had issues with Centauro. "

" I ordered and paid for an SUV or similar size of car. I was given a small hatchback (Toyota Corolla) which was small for me and passengers. It took long enough to get served so never went back after receiving car as already waiting an hour to get car and the person who was serving me never really cared. I was charged for fuel until I brought it back full which I did but still received £4 less than I paid. "

Value for Money: 2
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 5

BARCELONA, ES - Reviewed by TERRY - 26 August 2025

" Score on 4, depends on your response. We have used you many times, this being the first time we have had to complain. Please respond. "

" We waited nearly 40 minutes for pick up. The counter clerk did not tell me anything about the condition of the car, I had to find that from the contract, when I asked for a usable car, I was told it was that car or no car, it was by this time late, and we had a wedding to attend the next day so we had no choice. The car was the worst I have ever rented. The rear passenger door was severely damaged, it was almost impossible to open and close. The front right wing was so damaged it kept trying to come adrift and I had to pop it back in several times to prevent that from happening. The following morning the right front tyre was almost deflated. The engine service light came on mid trip. This car in my opinion was not fit for purpose and should not have been on the road. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 1

MURCIA, ES - Reviewed by NIKI - 24 August 2025

" . "

" Usually very good, however over charged me and would not explain why. Megan on the front desk was very rude. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MALAGA, ES - Reviewed by DAVID - 22 August 2025

" Disappointed that auto Europe would recommend centauro when the service is so poor. Drop off was just as chaotic as the pick up. Queues everywhere abd very little staff logging the cars in. The shuttle bus driver even got out and logged some of the cars. We were waiting around for ages abd in turn almost missed our flight. The whole service dropping off and picking up is atrocious! We used centauro at malaga airport in 2017 and tge desk was in the airport. There was a small queue but the service was better. We would not recommend centauro or ues them again. "

" We have been renting holiday cars across europe for over 30 years abd this was the worst experience ever. Massive queues at the office. No instruction or help with what to do. Queued up got to the desk to be then told they would call our name when it was our turn. Many others in tge office were doing the same. It was a shambles. Some staff were shouting at customs. When it was our turn went through all booking details and form filling in. All fine and polite but then the very hard sell for their insurance. We had bought our own but they were not happy with that and the mood changed. Abrupt, rude, impolite, aggressive. They even said we may have to down grade our car! Our nephew and family had booked a car at the sane time and were being dealt with next to us. They had taken the insurance and this had inturn held the value on his visa card so when he tried to use the card for the rest of booking at the desk it would go through. The staff became very rude aggressive and unhelpful. We offered to use our card as we were there getting our car aswell and all staying at the same villa but it was a flat no. They were extremely unhelpful and rude. He managed to sort it out ringing the bank and moving money but the whole experience was terrible. We were at the office for hours in queues and at the desk. An awful start to the holiday. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 7

ALICANTE, ES - Reviewed by STUART - 20 August 2025

" Easy "

" Clean car, quick pick up and drop off with the bonus of being within the airport "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by MARK - 19 August 2025

" Great experience using your booking system and website. "

" Lady who served me spent too much time attempting to persuade me to purchase the daily excess insurance. Got a little heavy and made me feel very uncomfortable and unnecessary. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by COLIN - 19 August 2025

" Decent little car at a competitive price. Very easy drop off experience. All monies (excess and petrol) refunded within 48hrs "

" Quick and easy. Usual attempt to sell you the excess insurance etc but a firm "no thank you" always does the trick. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VALENCIA, ES - Reviewed by DIONNE - 19 August 2025

" A good service once the Centauro bus stop was found. "

" A very good service, however, signage for bus to Centauro offices should be easier to locate and/or details as to where to catch the bus should be easily definable on the documentation received. A good 15-20 minutes finding the correct bus stop and several conversations with airport staff finally directed me accordingly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by DARRAN - 14 August 2025

" Easy booking process, good price "

" Had to wait a while at pickup, they try the hard sell with thier own insurance and claim certain damages are not covered via the insurance I purchased through Auto Europe, which was a lie. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SEVILLA, ES - Reviewed by RICHARD - 13 August 2025

" Straight forward, easy to use. "

" Very friendly staff and easy pick up/drop off process, no hard sell for extra cover etc. or reams of forms to fill in. Would definitely use them again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by STEVEN - 09 August 2025

" Disappointed with centauro. "

" 90+ minute wait to collect car. Ordered a VW t roc got told only a fiat 600 was available. Barely squeezed the 5 of us a d luggage in. Aircon was faulty. Tracking was off on car so tended to drift to the right. Tried to charge for preexisting damage at collection - fortunately I had taken detailed photos of every bump and scratch on the car before driving away. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 2

ALICANTE, ES - Reviewed by YVONNE - 08 August 2025

" So easy to deal with "

" Brilliant company centauro. Don't treat you like criminals when you bring your car back unlike other companies who look for the tiniest piece of damage and charge a fortune "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by UFUK - 06 August 2025

" I am pleased to share that this was my second experience utilizing Auto Europe, and I was quite satisfied with the straightforward booking process and the rental prices offered. "

" The car collection experience was unfortunately quite challenging. Despite my scheduled collection time of 10:30 and my arrival at the office at 10:20, the counter staff did not begin processing my case until after 11:00 am. While the staff was very polite and even arranged for an upgrade to a higher-level car, the car was delivered 15 minutes after the counter staff had finished their work. However, the car was brand new and as promised. I dropped my car 45 mins earlier. It was a very easy process with no hassle. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by MARTIN - 06 August 2025

" First time use of Auto Europe, but the deal they found me with a company I would use was excellent value for money and would look to use them again. "

" Whilst I have used Centauro directly before, I have used their Premium service which is quite expensive, and this time I didn't require the extras they give in that, is I tried the more basic service as the pricing was very attractive given the short notice of my trip. I would say that the only negative I would state is the fact that the counter staff take you through your booking in, take the card deposits for the excess and fuel and ask you to sign an electronic pad, but don't explain fully why you are signing. You get your car, check it over take images of any existing damage but have nothing to check it against [or as I thought being my first time this way]. Having taken photos and video of the existing damage, thinking this should do if there was an issue when I bring it back, I left. On arriving at my apartment I checked my phone to find I had been emailed documentation which had my signature on it [from the pad] and showing a simple map of the vehicle with list of where Centauro believed there to be damage. Checking this against my photos I believe there was more than listed, and the document states 'IT IS THE CUSTOMERS RESPONSIBILITY TO RAISE ISSUE OR POINT OUT ANY DESCREPENCY OR ISSUE WITH THE VEHICLE BEFORE LEAVING. This concerned me so I emailed Centauro with my issues and enclosing the images. However I would say there was no need to worry as the vehicle was returned as taken and the staff cleared it as such. Therefore I would say my lesson is learnt and I was once a gain very happy with the Centauro service and definitely continue to use them. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ALICANTE, ES - Reviewed by JONATHAN - 06 August 2025

" Aurtoeurope was fine, I wont use Centaora again "

" The pickup process was very slow and the hard sell on insurance was not nice. We were told that if we broke down we wouldnt get help, that the car was perfect with and brand new and would be inspected in the daylight as we were dropping off at 3pm and we probably have to pay something. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by NEIL - 05 August 2025

" Although I booked the vehicle through you when I contacted you about not having received any paperwork or an email you just sent a stock email telling me to contact Centauro. Which from past experience with Centauro I know it is easier contacting the DEAD! "

" Although I've used my Paper UK driving licence all over the world to hire a car and even hired one from Centauro in April, where it was accepted with no questions asked. This time they came very close to not accepting it, making the experience very stressful! "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 7

PALMA DE MALLORCA, ES - Reviewed by VINCENT - 04 August 2025

" When I booked with Auto Europe I was not informed that they are essentially a broker with cars supplied by different hire companies. I had searched for a car hire on-airport and Centauro were off-airport. I was not made aware of Centauro condition of a 2 hour grace period after the scheduled collection time. I was actually delayed by 3 hours but fortunately the car was still available. "

" The overall experience with Centauro was very good. Their main drawback is being off airport requiring a shuttle bus for collection of the car and then for returning to the airport after drop off. Even more serious is the fact that you can't be more than 2 hours late for the collection, after which they could cancel your reservation and offer "your" vehicle to someone else. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by ANA - 04 August 2025

" Great service as always! "

" Flawless experience! Arrived at Mallorca airport and followed the instructions on getting to the shuttle bus. On arrival at the cabin you scan the barcode and we got called up straight away. We had the car within 5 mins and ready to drive off. On return quick check was done and deposit was released within 3 days. All in all great experience! What I would add is - make sure you check and photograph for damage on the car on arrival as you only get sent an email and noone goes over the damage with you at the start. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by PHILIP - 01 August 2025

" Avoid Centauro. Very old (85000 km on clock) and battered car. Car unclean upon collection, Uncaring service. Overcharged. "

" Car not full of fuel upon collection. Charged for full tank on return. 70 euro out of pocket. Centauro uncontactable. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ALICANTE, ES - Reviewed by CLARE - 26 July 2025

" Sally like other booking sites you make out that the insurance is good to go and it's not. You charge for premium insurance and it's basically a total waste of money as when I got there Centauro don't recognise it and I had to either pay a €1450 deposit or I had to take out there's. Frankly it's fraud but hey go I won't use you again as it would have been cheaper to book direct with centauro. I only used you as it appeared to be proper cover. Lesson learned. "

" They are great, always use them "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by SPENCER - 23 July 2025

" Easy booking experience. "

" Car was good but pressure selling by the staff wasn't "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by GARY - 20 July 2025

" Good apart from the petrol deposit refund "

" Have to watch the refund of the petrol deposit money taken off the car. I returned the car full of petrol after filling up next door at the station. They returned the depost minus £5. Don't know why but I'm on to customer services. If they do this to everyone they will make a fortune !!!!! Very wrong. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 4

ALICANTE, ES - Reviewed by GAVIN - 18 July 2025

" As I have been using car rentals for the last ten years in Spain, I had a great experience no hassle from start to finish.. "

" Great job no issue got my fuel money back the following day had major issues with the car company I used last year no issue with centauro. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by ANDREW - 17 July 2025

" Stressful day all round. "

" Collection desk a joke no info of what your suppose to do another customer told us what we needed to do who was told himself by another customer after entering booking reference twice it would not accept number but had an option for name it then printed ticket got called up to desk only to be told they can't do nothing without entering a booking reference into machine so had to go back and try again 3rd time lucky it then printed another ticket and we had to wait in queue again 90mins later number called filled out some paperwork paid for full tank of fuel and just given keys and a location took pictures all round car and milage to empty for fuel we returned car wilt more miles to empty and photographed it was told on drop off fuel money will be refunded Monday in talks now with auto Europe as full refund not received. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by HUGO - 15 July 2025

" Avoid this one in Mallorca "

" Got to pick up the car was a massive queue in a reception/facilities like a container so hot with children's and older people inside feeling sick. Taking to long "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 7

PALMA DE MALLORCA, ES - Reviewed by NIGEL - 14 July 2025

" All good "

" When arriving long queue's to collect car "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by MARK - 14 July 2025

" Best experience in 20 years "

" Perfect- will book again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by PETER - 09 July 2025

" Easy to book, good communication during and post rental. "

" Very rarely am I able to give a positive comment about car hire in Europe but this time it was superb. Very helpful, friendly ( often not the case) and efficient at the desk. Good communication whilst in country. Highly recommended. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ADAM - 07 July 2025

" Helpful and responsive to queries "

" After reading some horror stories in the reviews,I was apprehensive about my booking. But from the shuttle bus driver to the man working the desk I can't fault a thing. Helpful friendly and efficient. From arriving at the rental desk to being on the road was less than 20minutes. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by ADRIAN - 04 July 2025

" Very good again. No issues at all. "

" Excellent - as always with Centauro "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by DAVID - 03 July 2025

" Easy simple booking service and very competitive prices "

" Quick transfer from airport to centauro car centre, very friendly staff, quality car and reasonable price No pressure to upgrade insurance etc We always use Centauro if possible "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by CHARLES - 02 July 2025

" Smooth transactions and service "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by STANLEY - 01 July 2025

" See above "

" Whilst pick up location was stated to be Palma airport, we eventually found out that it was a 2km bus ride away on a shuttle bus. Boarding the bus was chaotic and we had a long queue when we eventually got there. On our return we were told that the passenger door trim had ben damaged by a thief attempting to steal the car and we were charged 360 euros. Centauro failed to give me a damage report and I cannot claim a refund from my insurance company without one. I have contacted Centauro twice to request this Check in Report and both times they promise to reply within 14 days. It is now 30 days and nothing has been received. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by DONNA - 28 June 2025

" Great company and staff at Murcia office. "

" Very friendly staff at collection and drop off points. Car always waiting for you to collect. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MALAGA, ES - Reviewed by JOHN - 27 June 2025

" Great "

" Excellent service. I had my own excess insurance and they didn't give me the hard sell on their own like others do or tell me I need an International Driving license, when I don't! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by BOHUMIL - 27 June 2025

" Great satisfaction "

" Centauro is very reliable car rental company "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by JOHN - 23 June 2025

" Your service was easy and straightforward. I had received a quote direct from Centauro. The cheapest quote from your site happened to be with Centauro but at a significantly lower quote than they gave me. On picking up the vehicle their agent tried to sell me additional insurance at a cost of around €38 per day saying that because I had booked through a third party website, Centauro would take care of everything rather than me having to go through you. I refused their additional insurance. Overall very disappointed with Centauro. "

" On return, nobody to check vehicle. Lady (who turned out to be the minibus driver said it would be checked later. I had filled up the tank with fuel prior to return but have only received back part of my advance payment. Centauro contact detail difficult to access. I have now managed to send them an email. They have acknowledged receipt of the email and have told me to expect a response in 10 to 14 days. Unacceptable. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 4
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by DAVID - 22 June 2025

" Car very nice but overall a very disappointing experience of bogh Centauro and Auto Europe. "

" The insurance charges in Spain , which are presented as mandatory of 230 euros for a 10 day rental are extortionate. These figures should be made clear beforehand by auto europe as agent as more reasonable extra insurance can be purchased in UK beforehand, seems deliberate collusion by Auto Europe. When a car rental is sold as collect full , return full you do not expect to be charged 107 euros for this fuel AND then find the tank 3/4 full! Supposedly this amount gets refunded eventually but still leaves a very bad taste, a 225 pound rental actually costs 500 pounds, or potentially 2000 euros if you dont take the insurance and some other driver scratches the car. Caveat emptor with these companies. "

Value for Money: 2
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 6

MURCIA, ES - Reviewed by ROBERT - 21 June 2025

" No issues with the set up of the rental but I would like some action to get the money back which was stolen from me on the tank of petrol "

" The company took £97 for petrol and gave me a tank with 600km available which seemed full. When I filled it on return, I found that a full tank gave a value of 740km, so I did not receive a full tank. When the petrol was reimbursed, I only recieved £92. I feel like the company has stolen £10-15 from me. They also tried to make me buy more insurance even though I had purchased full cover. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by KENNETH - 20 June 2025

" Great , honest company unlike some Spanish rental companies. NO hassle .straightforward to deal with. "

" Grea "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by NICHOLAS - 17 June 2025

" Excellent ovetall "

" Great experience overall - I wasn't aware of the cross-border fee which would have been good to discuss at collection as it wasn't possible to purchase after by phone. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by ANDREW - 16 June 2025

" Everything went smoothly with the booking, it is Centauro that I have the issue with. In fact I've booked another car through yourselves for collection at Alicante airport on 5th July but this time with Drivalia "

" There were two issues I had with Centauro :- 1) Was the 'wait time'. We arrived at the desk at 10.45pm, we received the car keys at 12.55pm. There were only two members of staff and a huge number of customers waiting. When we arrived at the desk and took a ticket, there were 15 people in front of us. The staff were very courteous and polite but it is the company's responsibility to have a suitable number of staff on the desk. They have all the information and know how many cars are being collected that day and at what times. 2) We arrived at the desk at 10.45pm, the cut off time for Centauro's 'out of hours charge' of E40.00 is 11.00pm - As it took of 2 hours before we got served, I was charged the additional E40.00. Personally I think this is totally unfair, I arrived (and took a ticket to prove the time from the machine) on time, I kept to the terms of their agreement. Centauro were the ones at fault due to the lack of staff - Please can someone explain why I was charged this additional fee. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 9

ALICANTE, ES - Reviewed by IGOR - 13 June 2025

" Very good experience. New car, no queue in airport. Very polite stuff. "

" Very good experience. New car, no queue in airport. Very polite stuff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by JAMES - 12 June 2025

" Went very well from picking up to return. The only thing I'd say is that it's not very clear where you get picked up on arrival "

" It went very well. New car, good service and very swift pick up and return to the airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by RALF - 11 June 2025

" I like Autoeurope and use you guys for years "

" I have to wait almost 1 hour to get the key for the car. Stuff had all the time in the world while lost of people waiting. Also they have a system in place which preferred customer who booked directly with them rather than using a third party e.g. Autoeurope "

Value for Money: 9
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 3

PALMA DE MALLORCA, ES - Reviewed by MICHAEL - 10 June 2025

" As above "

" I was very satisfied with all aspects of my experience with Centauro and generally always use them assuming price and availability are right "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by VERNON - 10 June 2025

" Good overall experience "

" Very efficient service at point of hire, pleasant staff. Well presented car, at a good price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by JAMES - 31 May 2025

" The experience was good, but I would like more information regarding pick-up points and age excess charges. "

" Because of my age, 82, I was subject to what I consider an excessive surcharge of 300E, which made my overall cost very expensive. I was not made aware of this. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by ADRIAN - 29 May 2025

" Very good price, good service. No complaints. "

" All worked very well - as per usual with Centauro. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ALICANTE, ES - Reviewed by DENNIS - 28 May 2025

" See comments above - we will look at different rental company in future. "

" Had reserved an automatic vehicle (VW T-Cross) or similar. Was offered a large SUV Hybrid - next size up,as nothing else was available. Knowing the area that we were staying in, this was far too big for the roads, making driving an ordeal, especially as the car was set up in Danish. The car had seen plenty of action and we have several pictures of all the dents, scuffs and scratches( to prove that we did not do them). The drivers side floor carpet was completely worn through! It seems that they just dish out cars on the fly with little regard to what the customer required. It was 'take it or leave it. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 3

ALICANTE, ES - Reviewed by IAN - 27 May 2025

" All good. Didn't particularly like the HYUNDAI, too many audio prompts! Tried to switch them off without success. Much prefer KIA or a FORD FOCUS "

" All pretty straightforward "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

SANTIAGO, ES - Reviewed by SIMON - 27 May 2025

" Very good overall with no problems - glad to find there was no attempt to boost a damage claim on returning the vehicle! "

" Excellent staff in Santiago - they deserve a big round of applause. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by PETER - 23 May 2025

" I always use Auto Europe and Centauro for the reasons set out above. Over 30 times and never a problem with either company. "

" Auto Europe and Centauro are both brilliant organisations, professional, responsive and great value. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by KEVIN - 20 May 2025

" Quick and easy "

" Best car rental company I've used in spain quick and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORREVIEJA, ES - Reviewed by RICHARD - 20 May 2025

" One of the best car hire services I have ever received "

" Staff pleasant and friendly, it was a pleasure to deal with them "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by ANTHONY - 19 May 2025

" Always use Auto Europe. No need to go elsewhere "

" Very good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by PATRICK - 19 May 2025

" Straightforward booking. Speedy refund on cancellation. I wouldn't hesitate to recommend. Thank you Auto Europe. "

" Counter staff pressure selling their insurance! Everything else was perfect. "

Value for Money: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by ANNE - 06 May 2025

" All good "

" Convenient minibus to pickup site just outside the airport near the taxis. On return drop off at departures. Actually more convenient than airport pick up and drop off which is in the multi story car park. Helpful staff, petrol station next door to drop off location. Only issue was wait time in the office for pick up, but I've experienced worse with other companies. Will use Centauro again at Palma airport. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ALICANTE, ES - Reviewed by COLIN - 21 April 2025

" Okay as long as your prepared to reject their excess insurance. "

" No issues except the assumption at their reception that I was almost obliged to accept their extra very expensive excess insurance. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by PHILIP - 20 April 2025

" Excellent experience. One negative, directions provided from airport terminal to shuttle bus pick up were incorrect. "

" Excellent service, faultless pick up and collection. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by GARY - 17 April 2025

" Really has left me feeling that I won't use the company again after years of good service "

" Used Centauro several times over the years, however on this occasion the car had covered over 80k and most panels were damaged. On dropping the car off the staff have attempted and are continuing to try and charge for a damage on a panel that was already listed as damaged on the handover sheet. I requested to see the meta data data over a photo they produced to see when the photo had been generated, they refused and drove the car away and failed to email me a copy of the dispute paperwork. Therefore damage to be disputed with credit card company "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 3

PALMA DE MALLORCA, ES - Reviewed by DANIEL - 16 April 2025

" The company was advertised as 'at the airport', but we had to get a shuttle bus. That not what I paid for and meant my very young child had to get on a bus with no car seat. "

" The company was advertised as 'at the airport', but we had to get a shuttle bus. That not what I paid for and meant my very young child had to get on a bus with no car seat. Also, I got charged over 100 euros for one car seat which was almost as much as the car for the week. It always states that you pay in local currency? What does that mean ? Cash? As I paid using a credit card. This could have been done before travel so I knew what I would be paying for instead of being forced to pay it at the counter. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by JOHN ROBERT - 15 April 2025

" All excellent "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by STUART - 15 April 2025

" Fine other than the misleading info about it not needing to be the same credit card it was booked with. Used you before and will likely use you again. "

" They would not accept an alternative credit card for the 1400 euro deposit so we had to pay 230euro for full insurance. Your paperwork said it didn't need to be the same card but that wasn't the case. So it cost me nearly double what I thought it would. Also the car had external damage which wasn't brought to my attention at collection. Have used them many times and probably will again but I'm not happy. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 5

MURCIA, ES - Reviewed by PETER - 13 April 2025

" Please see above comments. "

" More often or not we use Centauro when hiring a car from Auto Europe and the experience has been good. This time we ordered an economy car and were given a mini car with a lot of minor damages. Because of its small size we could not get both of our small suitcases in the boot and had to place one on the back seat. Also, we were unable to provide transport to our friends at our destination due to the rear area being too small to allow seating with adequate leg room. We consider we should be given a return of monies paid to reflect these points. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 1

ALICANTE, ES - Reviewed by IAN - 07 April 2025

" All worked well, no hitches & great value through Auto EUROPE "

" Pretty straight forward "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ALICANTE, ES - Reviewed by LISA - 28 March 2025

" Very simple to use to get th best car at the best price "

" I have tried a few companies at Alicante airport and I found Centuaro the best, so will use moving forward "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by ROBERT - 04 March 2025

" It all went very smoothly. "

" Competitive price. Friendly and helpful staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ALICANTE, ES - Reviewed by PAUL - 06 February 2025

" Easy to book and a great.price..!! "

" All very easy and straightforward, deposits returned quickly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ALICANTE, ES - Reviewed by PETER - 30 January 2025

" See above "

" They are my go to hire company in Spain ans the experience is always very positive. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by DARREN - 28 January 2025

" AE OK "

" Centauro tried to (negligently or deliberately) defraud me by charging (excessively) for existing wheel damage. Despite their own documentation clearly noting the pre-existing scuff, had I not taken photos myself at the beginning of the hire period I would have been charged c.€600. They live up to the reputation of rip-off car hirers and I will not use again. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 5

MURCIA, ES - Reviewed by DAVID - 20 January 2025

" See above "

" Very polite and professional staff, good car and admin services "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by THOMAS - 16 January 2025

" Always the cheapest "

" Very efficient check in and check out. Did not do a forensic search for damage but was sensible. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by RORY - 01 January 2025

" I will be making a formal complaint. "

" Car was not cleaned properly on pick up. No water in screen wash. Multiple existing marks on vehicle not recorded on form I was asked to sign. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 3

ALICANTE, ES - Reviewed by RICHARD - 18 December 2024

" Good value and easy website to navigate, compare and make choices of car hire company "

" Easy pick up with minimal waiting however booked hybrid vehicle was not made available "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by HUW - 06 December 2024

" Customer service was efficient and courteous. "

" Collection and drop off was very efficient. My only comment relates to the car, which was in poor condition externally. However there no problems with it mechanically. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

ALICANTE, ES - Reviewed by KEVIN - 29 November 2024

" Auto Europe were fine throughout the process. Your system worked well and your price was brilliant. If Centauro do not want to hire cars out at these prices they should not offer the price in the first place - to treat customers as I was treated is nothing short of a disgrace and, in my opinion, indicates a shabby organisation who do not really care about customer experience - only lining their own pockets. "

" The woman on the collection desk was a lying, surly, horrible "thing". Clearly unhappy that I would not take the full Centauro insurance she told me that Centauro no longer did damage reports and that Auto Europe were one of the "worst" (her word) for wanting a damage report - she clearly thought I had taken your insurance instead of Centauros. She went on to say that they would check the car very carefully upon its return and would charge 490 euros for each scratch - clearly a threat from this low class character. After much unpleasantness she pretty much threw the keys at me without so much as a word - total lack of class. Upon trying to leave the car park the barrier would not raise, I tried another lane but with the same result. I reversed to an area away from the barriers and a Centauro staff member came to ask me what was the problem. I explained the barriers would not raise and he asked me who had served me on the collection desk. I described the unpleasant woman whereupon he disappeared for a few minutes. When he returned he explained that the nasty woman had "forgot" to complete the transaction but she had now done so and the barrier should raise. I tried again and was finally able to leave the car park I have never had such unpleasantness from Centuaro staff before - she was a brazen liar. On top of this I was given a Mazda Estate car when I actually ordered a SUV and my elderly companions had difficulty accessing the estate which, of course, is much lower than a SUV. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ALICANTE, ES - Reviewed by NICHOLAS - 29 November 2024

" As an Agency yo appear to be efficient and professional, however, if you continue to legitimise the insurance scams by Centauro and not challenge them then shame on you. I will be submitting to multiple review platforms "

" Staff refused to check damage to vehicle on collection despite multiple damage. On return Inspector went straight to 2 minor marks and subsequently filed a damage report. Centauro are corrupt "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ALICANTE, ES - Reviewed by MICHAEL - 23 November 2024

" Overall the whole process of picking up the car and returning it went very smoothly without any issues whatsoever. "

" The car hired to us had a large amount of damage to the bodywork in various areas and we needed to take photographic evidence as a precaution against being wrongly penalised for damage that was already there before we took the car. This process took a considerable amount of time. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

ALICANTE, ES - Reviewed by CHRIS - 18 November 2024

" A bad experience with Centauro from beginning to end! Never again. "

" We paid for the full hire package including CDW, unlimited mileage etc but on arrival Centauro asked for a further 300 Euros to cover us fully on insurance/damage and 107 Euros for the fuel, even though you couldn't fit that much fuel into the tank and on getting the fuel money back we were given such a bad exchange rate we actually lost out financially. The first car we were given had a massive dent in the wing and the rear wiper was snapped off so we asked for a replacement. What started out as a relatively good price for 2 weeks' car hire turned out not to be and was very expensive. Never again! "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 1

MADRID, ES - Reviewed by RIAZ - 17 November 2024

" First time using this company and I am very happy with the level of service they provided. I will definitely use them again. "

" A very good overall service! I will definitely use use them again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by DAVID - 10 November 2024

" Nothing more to add. Autoeurope and Cetauro, all good "

" Couldn't be bettered, all smooth, fast and good value "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by STEVE - 10 November 2024

" . "

" . "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MALAGA, ES - Reviewed by DECLAN - 31 October 2024

" As above at 3: "

" I really couldn't fault Centauro. Their staff were pleasant, efficient and very helpful. The condition of the car was really good.I was given a free upgrade. There was no pressure to buy the " infamous extra insurance cover" which so many renters find irritating and pressurised into purchasing from other less scrupulous companies. So, continue in this vein and you will increase your business share. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ALICANTE, ES - Reviewed by DAVID - 30 October 2024

" Friendly , helpful staff , and the car was perfect "

" There customer service was excellent from pick up to drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by RODNEY - 22 October 2024

" Good prices and efficient. I like that a booking can be cancelled with full refund. Always worked well for me. "

" I've found the company to be efficient and straightforward. Delighted that they don't have a surcharge for age 70+. Drop off has always been a Breeze - they check the car and sign it off; the deposit refund appears in my bank within 24hours. Excellent service. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MALAGA, ES - Reviewed by ALAN - 22 October 2024

" Overall very pleased "

" Very happy overall. Rather a long wait when collecting the car as the office was very busy - long queue in the heat! I never understand why all details like name and address have to be written out again after all has been filled in on-line? Perhaps this could be pre-filled by Centauro and a separate queue for pre-booked customers? Would make life easier for everyone! "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by FRANCIS - 20 October 2024

" Faultless experience. "

" Very nice experience as I had a problem with my credit. They were very patient and helpful. Will definitely use them again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by BARRY - 20 October 2024

" Only small complaint is that the rear windscreen wiper had been removed and there was no liquid in the windscreen washer reservoir "

" Very smooth collection and return of vehicle "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ALICANTE, ES - Reviewed by ANDREW - 16 October 2024

" Information was good "

" Long Waite at collection desk, also confusion when early morning drop off as no where to park the car also not easy to find the key drop off box "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by KENNETH - 14 October 2024

" See previous comments in number3 "

" Excellent service but counter staff persistently questioning why I didn't book direct.Attitude a bit annoying I think she may have been new, never had this experience before . Not very clear on fuel policy etc etc.Been.with Centauro many times so not a problem for me but not the usual excellent experience. "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by SIMON - 12 October 2024

" See above "

" The car was fine but we were given the hard sell re additional insurance even though we explained we had our own insurance. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by STEVE - 11 October 2024

" Everything good, apart from vehicle having no screen wash, which is a minor issue. "

" Excellent service again, would recommend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by NEAL - 08 October 2024

" My issue is chiefly with AutoEurope that sold me extra insurance to cover damage, excess etc only to be told by Centauro that it would not be valid and only extra insurance bought through them would be. "

" My issue is chiefly with AutoEurope that sold me extra insurance to cover damage, excess etc only to be told by Centauro that it would not be valid and only extra insurance bought through them would be. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by TONY - 08 October 2024

" Overall very good "

" As always some extra CDW insurance selling. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by GEOFFREY - 07 October 2024

" Easy to contact and good service when the flight times changed. Quick refund of money "

" fast, efficient and no hard sell for extra insurance. Brand new car "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by PAUL - 06 October 2024

" I enjoy the service Auto Europe provides always effortless and efficient and good value "

" As usual very efficient and friendly the flight was late and they waited to collect me and and arrange my car The vehicle was perfect for my requirements "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by MICHAEL - 05 October 2024

" All good. "

" All aspects of this car hire session were well organised. When you get on the short minibus transfer at the airport your details are automatically sent through to the pick up office who are ready waiting with your details. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by JONATHAN - 28 September 2024

" AutoEurope always easy to use and finds the best price "

" Have used Centauro numerous times before, and they have always been fantastic. Not this time. Took me almost 2 hours to collect the car after arriving at the Centauro office. Car was in a terrible state - over 25 dents/large gouges in the bodywork. Apple carplay didn't work, so had to find alternative methods of navigating for the week. Very disappointed after using them for years without issue. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 1

MURCIA, ES - Reviewed by DEREK - 28 September 2024

" The car had very visible damage on the door and rear wing. The front sensors were faulty and the starting procedure was temperamental. "

" I like the people at Centauro and I have had good experiences with them over 3 hires this year "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

MALAGA, ES - Reviewed by ANDRE - 28 September 2024

" AutoEurope has so far not responded to my claim on this - going to call direct - but would be highly weary of the 'excess guarantee' promise as it looks like this recant in really cost €260 more with that damage charge - could have just gone to Sixt or Avis direct for that price. "

" I got scammed by being charged for window control buttons damage that was clearly years old. Avoid this shop. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ALICANTE, ES - Reviewed by PATRICK - 27 September 2024

" Very pleased "

" Clear instructions and very polite "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by ANNA - 25 September 2024

" Great experience - would book with Centauro again "

" Really quick collection. Very clear instructions given on the cover available damages etc. super clear instructions on where to collect the car. Overall a great experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by ADRIAN - 25 September 2024

" Booking easy. Good prices. No problems at all. "

" As ever, very good service. Efficient. No complaints. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by TERENCE - 24 September 2024

" The wait for picking up the car spoilt my experience. Also the car an MG SUV was sluggish going up hills. "

" It took me 2 hours to pick up the car as they give priority to gold and Platinum members, just as my turn was coming up, another bus arrived and I dropped back. I complained and they managed to fit me in. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ALICANTE, ES - Reviewed by IAN - 23 September 2024

" We were told we had extra insurance through AutoEurope however when we collected the car Centauro told us it didn't cover us and so we had to pay a further 90 euros. Not happy at all! "

" We had to wait ages to collect our car as there were very few counter staff. We were told the insurance we'd taken out with AutoEurope didn't cover us so we had to buy extra insurance. The car had lots of scrapes. "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 8

ALICANTE, ES - Reviewed by PAUL - 22 September 2024

" I have used you for 20 years and will continue to do so. "

" Pick up experience was not good. The agent was very determined to sell me insurance I did not need. Did not make a good start. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 9

VALENCIA, ES - Reviewed by JOSEPH - 21 September 2024

" we were very happy, it was a long wait to pick up the car an hour and half, but the return was very prompt and a very polite, helpful return. "

" excellent return service, would definitely use again, unlike some hire companies that are claiming you have damaged the vehicle undercarriage, this has happened to friends and this year my son, was a victim to this scam with Goldcar. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ZARAGOZA, ES - Reviewed by NIGEL - 18 September 2024

" All good. "

" 1st class experience with Centauro at Zaragoza - pick up good, drop off excellent. Good car (upgrade) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by DAVID - 18 September 2024

" See above "

" Poor drop off procedure. Cars in poor condition. Understaffed. Fuel arrangement is strange and unnecessary "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 4

ALICANTE, ES - Reviewed by DENNIS - 17 September 2024

" Overall very good; just need to attend small details (see above) "

" Car had no water in windscreen washer - had to fill it myself. Car generally very clean but inside of windscreen very dirty. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ALICANTE, ES - Reviewed by GERALD - 12 September 2024

" the booking was through a broker and so my fully comprehensive insurance was paid to them. However, the Centuro rep said that it did not cover the first 1000 euros and I am still not sure why? She did say I should buy more through her but I declined. This needs to be clearer for costumers from the out set. Other than tht my experience was a good one. "

" quite a long process to pick up the keys, but other than that it was smooth transaction. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by DOMINIC - 03 September 2024

" N/A "

" Got the car quickly. Got a very hard sell from the counter staff about extra insurance. She frightened both of us and made us think we were going to be charged a lot of money when we bought the card back. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 5

ALICANTE, ES - Reviewed by RAYMOND PHILLIP - 03 September 2024

" Used auto Europe previously no issues to use them or recommend to a friend excellent "

" I booked this for a "full to full" fuel policy but was charged for a full tank of fuel at 141.00. The car was perfect and the staff helpful but when I dropped the car off I asked about the refund for the full to ful fuel and was told it was automatic still waiting for my visa bill to land "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 3
Condition of the Vehicle: 6

BARCELONA, ES - Reviewed by MARC - 02 September 2024

" Always the best deal "

" Great car for a good price "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MALAGA, ES - Reviewed by EDWARD - 01 September 2024

" Smooth car rental with no delays or issues. Great value for money "

" Happy with the car & no issues. Easy to return car & prompt transfers to airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by PAUL - 25 August 2024

" Not good "

" Too far from terminal to bus stop not enough information about how to find bus stop extra charges at counter make it poor value I would tell anyone to use one of the companies with a desk in the terminal "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MALAGA, ES - Reviewed by SPENCER - 21 August 2024

" DAMAGE TO EVERY PANELON THE CAR ,OIL AND WATER LEAKS AND CHARGED TWICE FOR WAVIER DAMAGE "

" YOU PROBVIDE CARS THATARE NOT FIT FOR PURPOSE "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 1

BARCELONA, ES - Reviewed by DANIEL - 20 August 2024

" We have emailed Auto Europe to contest the fuel charge but have not heard from them yet, replies are usually very lethargic. "

" Centauro office is not in the airport terminal and there was no bus service as advertised at the time of booking to take us to the office; we had to pay for a taxi. Centauro charged us 131EUR for fuel at pick up and they haven't refunded it after drop off despite the car being returned with a full tank. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MURCIA, ES - Reviewed by PETER - 18 August 2024

" Auto-Europe is also my preferred broker, always competitive and transparent on pricing. Great company. "

" Centauro is my preferred car hire company, efficient, friendly and totally professional. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by DAVID - 13 August 2024

" I had searched the internet many times for Car Hire in Ibiza, leading up to my visit. However, I only saw Auto Europe once. Turned out to be the best suit for my requirements and the site was quick and easy to use. Booking was completed in minutes and confirmation was almost instant. I will likely search Auto Europe the next time I travel abroad and see what deals are available. "

" When I last visited Ibiza, I used Ok Mobility for my car rental. Never again. So, I used Centauro for my most recent trip, having booked through AutoEurope. I have found that Ibiza Car Rental is VERY expensive compared to other holiday destinations I've been to. Centauro was not the cheapest available, but wasn't far off the mark. OK Mobility will show up cheapest 99% of the time... They're absolutely terrible to deal with. As with many Car Rental places, picking up the car can take far longer than necessary. I think they need to review their processes and find a better, more efficient way of releasing cars to customers and make it normal practice. I was being dealt with at the counter for at least 30 minutes before I was handed the keys to my car. Even though I had paid for additional cover on the insurance through AutoEurope, the girl at the counter was rather insistant that I purchase it from them too. I declined and paid 1400Euro deposit. They also took an additional deposit to cover fuel. All this was fine and not unexpected. The car was exactly what I had booked and was very nearly new, with just 5000km on the clock. When returning the car, the drop off at the depot was very fast and efficient. They have workers who quickly check over the vehicle for any sign of damage. Sign off there and then and allow you to wait for your free transfer to the airport. There was no requirement for me to go to the desks. All in all, a pleasant car hire experience was had. In addition to the above. One comment I feel I should make. I feel it is very unfair for car rental firms to charge additional costs for booster seats. I have never experienced this prior to coming to Ibiza. Families are forced out of pocket for these. Same thing for additional drivers. Never have I had to pay to add a 2nd driver to a booking. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by JITEN - 13 August 2024

" easy to use "

" My first experience using CENTAURO was mixed. The vehicle price was competitive compared to Niza Cars and other rental companies in Malaga. The airport transfer was fine, although better signage is needed to indicate where to stand, as many rental companies are located in the same area. However, when collecting the vehicle from CENTAURO, we had to wait 45 minutes, which felt like waiting at a hospital to see a doctor. What was most frustrating is their express collection service, which is available to customers who pay extra for faster service. They have around five desk staff, but it seemed like only three were working at any given time. If you arrive around midday, you might find only one or two staff members working, prioritizing those who paid for express collection. This was the biggest disappointment with CENTAURO. They could easily outperform other rental companies in Malaga if they had more staff working, especially during peak season, and streamlined the collection process. Fortunately, the drop-off was much smoother. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ALICANTE, ES - Reviewed by ALAN - 13 August 2024

" The whole process was very easy and the price was very good. The communication from Auto Europe prior to the collection was also very good. "

" The car was nearly new so in very good condition. The collection and return process was very smooth and no issues at all. Overall excellent service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by ALEXANDER - 09 August 2024

" Disgusting, dismissive do not listen especially on the phone. Not willing to help and facilitate unlawful practice of charging for things that have been agreed. "

" I have been charged for something that was not agreed and I was told it was a deposit that would be refunded. Signing a pad on this basis I am now 167 pounds out of pocket from this unlawful act auto Europe not interested in helping as they have there money. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 8

ALICANTE, ES - Reviewed by DAVID - 06 August 2024

" Smooth and easy transition from start to finish "

" Staff were all friendly and professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by FIORENZO - 06 August 2024

" Will use Auto Europe again but not Centauro "

" Centauro wouldn't give us the car until we paid 312 euros for their excess protection even though we'd paid the full excess protection to Auto Europe. I know this practice is illegal but we had no option but to pay it!! "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

ALICANTE, ES - Reviewed by DAVID - 05 August 2024

" easy to deal with and a good price "

" waited an hour at desk in the airport then a really hard sell on their insurance "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MALAGA, ES - Reviewed by JOSE - 02 August 2024

" Good process "

" While the cheapest for our rental, there is a long drive to the depot. The counter staff were ridiculously slow and bureaucratic. The car was brand new, but they didn't bother removing all the protection stickers and the inside window was so dirty that I could not see out of it at night. "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 4

ALICANTE, ES - Reviewed by JOANNE - 02 August 2024

" Beware Do not buy the extra Full Cover Insuarance from Auto Europe! It is a con. Their policy is not recognised by the actual carhire companies, and I should refunded for this charge. I was forced to pay another 150 euros to the car hire company, at the collection point, in order to have a legal Full Cover Insurance policy. "

" Centuaro were ok except we were told the extra Full Cover Insuarance for which we paid Auto Europe is not recognised by Centauro, so I was forced to pay another 150 euros to Centauto, at the collection point, in order to have Full Cover. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 8

ALICANTE, ES - Reviewed by STEVE - 27 July 2024

" Every part of the process of booking and collecting the car went without any issues. "

" Booked without issue. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by JOSEPH - 25 July 2024

" Problem with car , sometimes alarm system locked and not starting for 20 minutes, this car has a factory recall for this problem. "

" Problem with car , sometimes alarm system locked and not starting for 20 minutes, this car has a factory recall for this problem. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by DAVID - 20 July 2024

" Very easy to use. "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by GAVIN - 18 July 2024

" Drop off was very busy and spaces were very tight. That said there was lots of staff on to receipt the cars. "

" All went well, car was good except it did not have a rear window wiper, not picked up by me or recorded on the condition status of the car upon receipt. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by CHRISTOPHER - 17 July 2024

" Could not fault Auto Europe. "

" When we went to uplift our 3 cars we were made to wait over 90 minutes in a dead slow queue. We were allocated ticket numbers on arrival which were not taken in order. When we raised this we were told by a very rude member of staff she said `welcome to Mallorca, this is how things work around here`. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by JASON - 16 July 2024

" All good, which isn't always the case when hiring a car. No hard sell on insurance at the counter from Centauro, which would make me choose them again. "

" Fuel deposit was a bit high. But got refunded. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MALAGA, ES - Reviewed by MARK - 11 July 2024

" When traveling in Spain I will use Centauro were possible in preference to both international chains (which are just local franchises) and other local companies as they offer fairer terms on fuel, insurance cover/deposits and minor damages. On this occasion the collection counter was understaffed and it took an hour to get on the road, but otherwise all good and courteous. "

" When traveling in Spain I will use Centauro were possible in preference to both international chains (which are just local franchises) and other local companies as they offer fairer terms on fuel, insurance cover/deposits and minor damages. On this occasion the collection counter was understaffed and it took an hour to get on the road, but otherwise all good and courteous. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by JULIAN - 11 July 2024

" Auto Europe are a good company for finding the best deals but I can see you getting more complaints about a company like Centauro "

" Centauro are a good company with good quality cars. However their hard sell on the excess insurance was well over the top in trying to scare you into taking it. They denounced both my own excess insurance and your insurance saying there would be no breakdown cover should we have an accident or breakdown. Then when I asked how much their excess insurance was, they quoted €140 for 5 days. When I came to take the car back to get it checked over at the end. The woman doing it would not even look me in the eye and I had to ask her repeatedly if she was happy with it. Good equipment but lousy interpersonal skills as a company. Really didn't make me feel at ease with the hire. Also the would not take my Amex credit card and even the girl behind the desk could not find it in the small print where they said they wouldn't take it. They were not on the airport which must be hidden away in the smallprint. To find how to get the car back I had to look it up online. No details had been given by them "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by KENNETH - 09 July 2024

" No problems. Everything very good. "

" no problems, very efficient. 5 star. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by STEPHEN - 08 July 2024

" Staff friendly & efficient. The car was clean & well presented. "

" Relatively quick & efficient. I think they should have a sign at the airport pick up point to show the location as we had to ask around the airport. When dropping off the car we seemed to wait a long time on the minibus before setting off for the airport & this made us a little anxious as we had a lot of baggage to check in. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by MALCOLM - 02 July 2024

" See comments in Box 3. "

" Waited about 30 minutes to pick up the car at the airport. There seemed to be a premier service where customers joining the queue after me were served before me. Didn't know about this service. The car pick up however was seamless. Very good car that drove very well for our 2 week holiday. Have used Centauro before and will use them again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MALAGA, ES - Reviewed by ANDREW - 02 July 2024

" Good quality cars but poor centauro staff "

" Took 2 hours from the airport to receiving the car. Long queues and chaos at the counter "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by STEPHEN - 29 June 2024

" Overall very impressed will use Auto Europe again. "

" Good efficient operation. Car had some damage not recorded on the documentation at time of pick up so had to check firm with Centauro office at Alicante airport that they were aware of it, which they were so no issues upon return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MALAGA, ES - Reviewed by ANDREA - 27 June 2024

" Beautiful "

" Very busy, I didn't receive the car I booked for but it was all good at the end! Booked with centauro few times, they are good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by ALAN - 26 June 2024

" We have used Centauro via Auto Europe for ten to fifteen years and have always found them to be reliable and the vehicles have always been first class. On occasion when we have had to cancel (during the pandemic) it was no problem. We have always found Auto Europe and Centauro to be first class. "

" The car we originally hired(on Saturday 1 June( did not have a proper handbrake so on Sunday 2 we returned to change this car to one with a proper handbrake. The staff were very sympathetic and we got one with a 'proper handbrake'. We have always used Centauro via Auto Europe and have found it excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by PAUL - 26 June 2024

" used Auto Europe on many occasions , and would recommend them as good company to book through. "

" I have used Centauro on many occasions, and find them i great car hire company in Spain, the staff are really helpful and polite and explain all costs associated with the car hire. A special mention to the staff at Murcia airport, they were first class with me and my family. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by JONATHAN - 25 June 2024

" As always great range of cars at good prices. My only comment would be that the voucher should include the booking reference with the local company more prominently as I needed that to be able to queue at the airport but because the wifi was bad could not download my full voucher easily. "

" Very poor. Ridiculous queuing system at counter. Make you prepay fuel (as they all do now it seems) which is wrong but demand on same card as the insurance block which is non-sensical. Person said it is in their terms and conditions but it isn't and is unjustifiable anyway. Halfway through my holiday my windscreen cracked through no fault of mine (car was parked, no chip, just a faulty windscreen) but Centauro were not prepared to assist other than collect me and the car and drive 2 hours to their local centre to get a replacement (at my cost). Charged 900 euro which is excessive (UK cost £450). Poor attitude and couldn't provide paperwork for repair promptly. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 8

BENIDORM, ES - Reviewed by CHRISTOPHER - 25 June 2024

" Insurance was expensive "

" Great Staff "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by JOHN - 24 June 2024

" I have used Auto Europe on a number of occasions down the years, and everything has been very efficient, with no problems experienced. "

" As good a car rental experience as I have ever had. Very efficient/quick vehicle handover and drop-off. Deposits for damage excess and fuel were quickly refunded. The vehicle itself was almost brand-new and was spotless inside and out. And all for a good price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BENIDORM, ES - Reviewed by CHARLES - 23 June 2024

" Example to the others "

" Very professional. Very courtious. Excellent service. Best I've had in a long time. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by RENNY - 23 June 2024

" Good value - best on price. "

" All very smooth and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by BRIAN - 23 June 2024

" Overall very good. "

" Really good.I have used them a lot in the past.Compared to others there is a noticeable difference.They are better. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by MARK - 22 June 2024

" I have used Autoeurope a couple of times and they are excellent. "

" Whilst it is a bit of a hike from the airport the shuttle was fine. Beware the hard sell on insurance if you have already taken it out with Autoeurope. The fuel policy works well in that you buy the full tank and get a refund for any left over. Although the cost of the fuel is over the top it's more convent than trying to refuel before dropping the car back off. Also don't forget to inspect the vehicle thoroughly if not using their insurance. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MURCIA, ES - Reviewed by CRAIG - 19 June 2024

" If we had booked directly we would have saved £77 on the additional driver. Not best pleased to say the least. "

" They need more staff but the ones that were there are very good. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by CHRISTOPHER - 18 June 2024

" Overall positive, shame about pushy local staff wanting extra insurance. "

" Overall a positive experience, although it took a while to get seen at the office once arriving. They did try to push extra insurance on me, even though we were fully covered with Auto Europe, but they were pushy saying it wasn't that good. "

Value for Money: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by MICHAEL - 16 June 2024

" great service - already recommended "

" Very easy booking online - great service at the terminal - got the car within 20 minutes of getting into the arrival hall "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by KRISTIAN - 16 June 2024

" No problem at all. I would use again. "

" No problem at all. I would use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by VIVIEN - 15 June 2024

" Been using Auto Europe for years, still my first point of reference when hiring a car. "

" Located off terminal at Murcia Airport, but only a few minutes away. Transfer okay; speedy counter service; quick and easy return with fast processing of petrol and deposit refunds "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by ANTHONY - 15 June 2024

" Good experience on return told car would be okay and got my excess refund back. Had an issue with the fuel gauge showing not quite full but it was having filled up 1 km away and they accepted my explanation. "

" Would certainly use Centauro again due to honesty and quick refund of deposit. Only query would be that I ordered a fiesta or similar and got a Kia picanto which is a lot smaller. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MURCIA, ES - Reviewed by PETER - 14 June 2024

" See above "

" Centauro is always excellent and I trust them absolutely. The company is way ahead of all it's competitors. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by ROY - 14 June 2024

" Easy to find and use and the car sat nav helped enormously "

" Easy pick up with courtesy vehicle easy to find Everything first class except drop off took longer than expected no help with finding where to leave the car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by ANTHONY - 10 June 2024

" Excellent company "

" Excellent service from this company. No hassle and no hard sell of extras "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by KIRSTY - 10 June 2024

" Urgent: Request for Refund Due to Failed Rental Car Pickup – Voucher #5631149 Dear Auto Europe Customer Service, I am writing to formally lodge a complaint and request a full refund of £147.47 for a car rental booked under Voucher #5631149. The booking was for a rental period from May 26, 2024, 17:00 to June 2, 2024, 19:00, with the car to be picked up and dropped off at CENTAURO, Barcelona Sants Rail Station. Unfortunately, due to unavoidable travel delays, I was unable to pick up the car at the original time. I promptly contacted Auto Europe to notify CENTAURO of my late arrival and successfully rescheduled my pickup time to 8:30 PM on the same day. Upon arrival at 8:15 PM, I presented a photocopy of my passport and driver's license. However, the CENTAURO representative refused to accept the photocopies. Despite offering to retrieve the original documents, I was told that there wouldn't be sufficient time as the office was closing soon. He assured me that if I returned by 7:00 AM the following morning, my booking would remain valid. When I arrived at CENTAURO at 7:00 AM, I was informed that my booking had been cancelled entirely. The staff suggested that I could rebook a car directly through them for a minimum of £400, a significant increase from my original booking price. This situation felt exploitative, especially given the previous assurance that my booking would be honored for 12 hours after the rescheduled pick-up time. Moreover, the CENTAURO staff directed me to Auto Europe for any complaints, but since Auto Europe's phone lines opened only at 9:00 AM, I had no immediate recourse. Due to the urgent need to attend a wedding, I was forced to secure a car from another rental company at a much higher cost. This entire experience was extremely stressful and inconvenient. The lack of coordination and communication between Auto Europe and CENTAURO, coupled with the conflicting information provided by CENTAURO staff, resulted in significant financial loss and disruption to my travel plans. Given the circumstances, I request a full refund of £147.47 for the failed booking. I believe this is a fair resolution considering the assurances provided were not honored, and I was left without the car I had paid for. Please confirm receipt of this email and advise on the next steps to process my refund. I appreciate your prompt attention to this matter and look forward to your response. "

" Urgent: Request for Refund Due to Failed Rental Car Pickup – Voucher #5631149 Dear Auto Europe Customer Service, I am writing to formally lodge a complaint and request a full refund of £147.47 for a car rental booked under Voucher #5631149. The booking was for a rental period from May 26, 2024, 17:00 to June 2, 2024, 19:00, with the car to be picked up and dropped off at CENTAURO, Barcelona Sants Rail Station. Unfortunately, due to unavoidable travel delays, I was unable to pick up the car at the original time. I promptly contacted Auto Europe to notify CENTAURO of my late arrival and successfully rescheduled my pickup time to 8:30 PM on the same day. Upon arrival at 8:15 PM, I presented a photocopy of my passport and driver's license. However, the CENTAURO representative refused to accept the photocopies. Despite offering to retrieve the original documents, I was told that there wouldn't be sufficient time as the office was closing soon. He assured me that if I returned by 7:00 AM the following morning, my booking would remain valid. When I arrived at CENTAURO at 7:00 AM, I was informed that my booking had been cancelled entirely. The staff suggested that I could rebook a car directly through them for a minimum of £400, a significant increase from my original booking price. This situation felt exploitative, especially given the previous assurance that my booking would be honored for 12 hours after the rescheduled pick-up time. Moreover, the CENTAURO staff directed me to Auto Europe for any complaints, but since Auto Europe's phone lines opened only at 9:00 AM, I had no immediate recourse. Due to the urgent need to attend a wedding, I was forced to secure a car from another rental company at a much higher cost. This entire experience was extremely stressful and inconvenient. The lack of coordination and communication between Auto Europe and CENTAURO, coupled with the conflicting information provided by CENTAURO staff, resulted in significant financial loss and disruption to my travel plans. Given the circumstances, I request a full refund of £147.47 for the failed booking. I believe this is a fair resolution considering the assurances provided were not honored, and I was left without the car I had paid for. Please confirm receipt of this email and advise on the next steps to process my refund. I appreciate your prompt attention to this matter and look forward to your response. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ALICANTE, ES - Reviewed by KIM - 08 June 2024

" Experience with yourselves was very good "

" At drop off no staff available to check car we wait 20mins had to leave keys on desk On our return home we found that we had been charged £380 for alleged slight damage to front bumper THERE WAS NO DAMAGE TO THE CAR WHAT SO EVER!!! "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by ROBERT - 02 June 2024

" Overall great experience with quality clean car. "

" Easy transfer from airport to their location. Likewise return to airport no issues. No pressure to buy insurance once they knew I was covered by Autoeurope and all deposits held for potential damage and and refuelling car promptly refunded "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by COLIN - 01 June 2024

" Ok "

" The only negatives: long wait for pick up and no return address on paperwork. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by BETHAN MAIR - 01 June 2024

" Happy with car and overall good experience. Cheaper than other companies and good standard of car. "

" As we returned before office opened, we were not told about key drop off. Stressful running between car park and terminal. Suggest you make key drop off more obvious or inform. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by CARLA - 31 May 2024

" Simple which is perfect for me - thank you "

" Pleasant polite and easy to understand "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by RICHARD - 29 May 2024

" Excellent "

" Easy to book and everything went as planned "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by BJORN - 28 May 2024

" Centauro is a major car rental company in Palma (the largest?). Busses waiting on the side for taking you to the offsite rental company. It was very busy, both for picking up and delivering car. Apart from wait, no unexpected experiences. Almost new car. Very happy with the experience. "

" Centauro is a major car rental company in Palma (the largest?). Busses waiting on the side for taking you to the offsite rental company. It was very busy, both for picking up and delivering car. Apart from wait, no unexpected experiences. Almost new car. Very happy with the experience. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by PETER - 27 May 2024

" Would recommend to friends "

" Staff were excellent. Car was brand new and was good to drive. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by DAVID - 26 May 2024

" Good cars and decent service. Off airport site near to motorway is a bonus as it makes it easy to start journey away from Malaga and to return car - no driving into the airport. Would be good if your quote showed the actual cost of the over 75 years surcharge. "

" Insurance deposit/card block and fuel charge/refund got a bit confusing on credit card app. All ok when checked after return home though. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by GEOFFREY - 26 May 2024

" Long wait at Centauro collection desk. "

" Nice brand new car, bigger than requested. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by HILARY - 22 May 2024

" Easy "

" Quick checkin and out. staff very polite. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by RICHARD - 19 May 2024

" Rest was very good "

" Pity about the hard sell of insurance at pickup. Kept telling them i did not need it but they kept trying to sell it "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by SIMON - 16 May 2024

" excellent company to deal with,would recommend both Auto europe and Centauro. "

" everything was fine, excellent car, but a longer than i would expect to have to wait at the counter....not that many queing but had a long wait....staff were fine when i got the counter....not a major issue...but the longest wait ive had ... "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by JOHN - 13 May 2024

" Booking with Auto Europe was seamless, all issues were at Centauro. "

" Arrived 30/4 , no signs outside terminal for pick up point, eventually found it and waited hour and half for transport to depot, only one minibus doing all transfers and it was 40 min round trip. Got to car depot and office was total chaos, no information as to how they called people forward and waited over an hour to be served, even people who came on next minibus after us were seen to before us. We were then told we were being given bigger car than ordered but it had a few scratches and dents in it, I photographed about a dozen marks to ensure no problems on return. Eventually got to Marbella, 35 min drive away, four hours after landing. Nightmare experience!! Have to say when returning car staff were highly professional and courteous and we were on way to airport within ten minutes. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 2

PALMA DE MALLORCA, ES - Reviewed by KEITH - 13 May 2024

" Very easy and intuitive site to use "

" Excellent all round . Liked allocation of desk admin order by shuttle driver assigning number on bus "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by PAUL - 10 May 2024

" Auto Europe are extremely efficient and make renting a vehicle simple and reasonable priced "

" The vehicle was in perfect condition and the collection experience was very pleasant "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by PAUL - 08 May 2024

" Always have a good experience using your website.Prices always competitive. "

" Car provided was only 3/4 full with fuel even though the paperwork said it was full. Unfortunately we didn't notice this until we had left the airport(photo taken) so they had €20 of free fuel out of me which I wasn't happy about.As expected the surly idiot from Centauro on our return said we should have said something before leaving.I have to say if their staff miss something as basic as this you have to wonder what else they may have overlooked.Not happy. "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 7

PALMA DE MALLORCA, ES - Reviewed by PHILIP - 07 May 2024

" Overall, very good value "

" Was difficult to find where to go for the shuttle when we were in arrivals at Palma. The return address wasn't clear in the documentation "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by DANIEL - 06 May 2024

" Good except staffing issues, staff present did their best and need a pat on the back "

" Friendly helpful staff but only two of them so we're rushed off their feet "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by PETER - 03 May 2024

" My go-to agents for car hire. "

" Always my preferred provider in Spain. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by SIMON - 03 May 2024

" When I got to Centauro counter to pick up hire car Auto Europe had not paid the hire charge and quite rightly Centauro would not give us the hire car until we paid again. Will now have to chase Auto Europe for refund. Not a good experience. "

" I always use Centauro but will book directly next time. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by DAVID - 29 April 2024

" Very easy. Great service. We would use again. "

" Great customer service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by CARL - 24 April 2024

" No problems whatsoever Very smooth and easy experience "

" Very professional and happy staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by RICHARD - 23 April 2024

" Went well with no issues. Although the payment of the fuel in advance and then the refund adds a hidden cost as the refund is always less than the initial payment. "

" No issues. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by DAVID - 22 April 2024

" Used auto Europe before and very happy, not sure I would use centauro due to location and people resources at hire desk being low making it a long wait "

" On arriving at pick up point at airport it took 2.5hrs to get car "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by ASHOK - 21 April 2024

" As stated above "

" The counter staff were very aggressive trying to sell the top up insurance. Then when I didnt take it, they gave me the worst car available. It was full of scratches, dents, chips, etc. The rear parcel shelf wouldn't stay in place when the boot lid was shut and reduced my rear view visibility. This is a car that should have been scrapped a long time ago "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 1

BILBAO, ES - Reviewed by PAUL - 19 April 2024

" Have used auto Europe many times now and never fail to please. "

" Very pleased as first time of using them. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by TIMOTHY - 19 April 2024

" Please see my comments about centauto. These shortfalls should have been clearly highlighted by Auto Europe as I suffered time and money due to this shortfall "

" Your advert did not highlight the following 1. Centauto were off site of the airport. I spend 30 mins trying to find where to meet and this turned in to a mini bus ride. 2. The advert also did not highlight that the office closed at 11pm and I was therefore charged 40€ for a late pick up (bear in mind I didnt know they were off site and always the risk of aircraft delays). This was not at all OK and if I had know I would not have booked with them. I dont understand why these points are not highlighted by Auto Europe... "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by DEBORAH - 17 April 2024

" Every time I hire a car always the same problem they want more money never had a hire car without having problems at the hire desk . "

" Really bad experience. Lady was very rude told me to go to another company next time all because I would take any more insurance with them . When we saw the car I couldn't believe they were renting it out with all the damages on it . "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 1

ALICANTE, ES - Reviewed by STUART - 12 April 2024

" - "

" It was good this time but you let me down very badly a few years back when you left me stranded after my flight was late (despite having the flight number) so I'm afraid that I used you by mistake this time and don't think it likely that I will do so in future. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by MICHAEL - 30 March 2024

" No problems with booking our hire car "

" The waiting time at the desk was very long, not enough staff. The vehicle was good and drop-off very efficient. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by MICHAEL - 20 March 2024

" I was aware of "senior" driver surcharge after booking but it was more than stated. Only reason I went ahead with Centauro was that I had to book at last minute and did not have the time to go through every other provider to see if they charged this extra. "

" Charged 7 euros per day for "senior" driver, then another 270 euros for "minor" damage to underneath bumper that could only be seen by lying down on floor. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by TIMOTHY - 18 March 2024

" Overall very good "

" Very good - except felt pressurised to buy additional cover "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MALAGA, ES - Reviewed by PETER - 13 March 2024

" Painless "

" So nice to not have to endure the usual hard sell of additional insurance products. Car was better than expected. I shall use Centauro again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by DAVID - 12 March 2024

" See above "

" The collection and drop off were both efficient and I had no problems. However, I realised after the event that I had been charged for the Smart Cover. This was not explained to me and I would not have taken this policy, as I had already purchased insurance to cover any additional damage excess costs. This is disappointing and will make me consider whether I use Centauro again. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 8

ALICANTE, ES - Reviewed by RITCHIE - 08 March 2024

" Website was very easy to use & great value. My only concern would be someone experiencing a collection like we did, so this would stop me recommending anyone. "

" Everything was very easy & great value apart from the woman on the collection desk who got very rude & unhappy that we didn't require their excess cover (I already have private cover). I understand her want to upsell but this person took it to far & I couldn't recommend anyone being put through the experience of having to deal for her. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by KENNETH - 03 March 2024

" Great company never a problem. A bit more expensive but worth it . "

" Great company ,never a problem. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by ROBERT - 27 February 2024

" Overall, a positive experience. Very easy to book with Auto Europe at a very good price. "

" The time spent waiting for the courtesy bus at the airport was longer than we expected but that was the only negative point. Overall, the experience with Centauro was a very good one. The staff were polite and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by VALKAN - 23 February 2024

" Super "

" Super "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by RICHARD - 22 February 2024

" Very happy "

" Always use Centauro from Alicante or Nurcia and find them to have excellent customer service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by ALEXANDER - 30 January 2024

" Good communication by email "

" Quick, efficient and friendly service albeit pick up and drop off were at quiet times "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by HARJINDER - 29 January 2024

" good experience overall in service, "

" staff well trained, one should be told about insurance choice and costs upfront "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by TERESA - 25 January 2024

" See above. I have used Auto Europe before and since this incident and will continue to do so but shall avoid Centauro like the plague "

" Upon drop off we were subjected to the most vigorous inspection of the car that I've ever experienced! It felt like they were desperate to find a fault. There were some black marks pointed out on the roof ( which I am positive would have polished off) but I was told they were cat scratches and would be charged €225. When the invoice came though they had changed us €330! I would never use Centauro again as feel totally ripped-off. Please pass on this comment! "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 9

VALENCIA, ES - Reviewed by SUSAN - 22 January 2024

" Friendly and professional "

" Good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by ANDREW - 16 January 2024

" So much more impressive service than any other Car Hire firm at Malaga Airport that I have ever dealt with! "

" Excellent service at both collection and drop off. Very convenient too. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by ROBERT - 27 December 2023

" No more comments needed. "

" I asked for a car to pick up at the airport !!! "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 8

ALICANTE, ES - Reviewed by TREVOR HOWARD - 23 December 2023

" Hassle free and efficient. "

" Smooth pick up. Hassle free. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORREVIEJA, ES - Reviewed by DAVID - 21 December 2023

" Would certainly recommend this service "

" Excellent speedy service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by STEPHEN - 19 December 2023