AUTO EUROPE CHAMBERY, FRANCE Car Rental Reviews

CHAMBERY, FR - Reviewed by GUILLAUME - 01 April 2025

" Went well overall "

" À franchise to europcar and too picky to extremely minor existing damages to the car including the wheel covers. "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 8

CHAMBERY, FR - Reviewed by NICHOLAS - 29 March 2025

" Everything worked as it should from start to finish. "

" Helpful multilingual staff, clean car in good condition. Very easy to pick up and return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHAMBERY, FR - Reviewed by ARTHUR - 25 March 2025

" Nothing more "

" It all worked very well. We were upgraded to a bigger can than we had booked, a big Puegeot which had the essential winter tyres and was almost brand new. I will be booking cars with you next year if we are still skiing. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHAMBERY, FR - Reviewed by DENNIS - 21 March 2025

" Got exactly the car requested, excellent service and winter tyres included "

" Car exactly as requested with winter tyres. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHAMBERY, FR - Reviewed by GUILLAUME - 30 December 2024

" Good prices "

" Too picky on existing very minor damages. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

CHAMBERY, FR - Reviewed by SAMUEL - 11 August 2024

" All good, easy pick up and drop off, friendly staff. "

" All good thanks. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHAMBERY, FR - Reviewed by ANTONY - 08 May 2024

" Overall a good experience - I am a repeat customer. "

" Efficient office with everything digital - no more paper. Car Citroen C3 with very low mileage. Only comment I have is the 2 hour lunch break when the office is closed. Really ? In 2024? "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHAMBERY, FR - Reviewed by RICHARD - 02 April 2024

" Great site for car hire "

" Very good "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHAMBERY, FR - Reviewed by TOM - 06 February 2024

" . "

" Hidden costs - snow shoes that cost twice as much to hire than to buy. Extra driver costs expensive. No reason to charge extra for Italy. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 7

CHAMBERY, FR - Reviewed by DUNCAN - 24 January 2024

" Easy to use 5star "

" Everything was excellent apart from when I got to the hire desk apparently my driving license on my enterprise app was out of date although the one I had was new, the gentleman said if I was not able to update my information on the app I would have to make a new booking. I did manage to update the app but it was stressful at the time. I could understand if it was my actual driving licence that was out of date but it wasn't just my app. If I had had to make a new booking it would have been at a much higher price and I would have felt disappointed with enterprise. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHAMBERY, FR - Reviewed by DANIEL - 16 January 2024

" Good Enterprise Team at Chambery Airport "

" The Chambery Airport Team were very helpful and efficient. No ski rack available and the only vehicle with winter tyres was pretty damaged. But it did the job! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CHAMBERY, FR - Reviewed by NEIL - 11 April 2023

" . "

" . "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 4
Condition of the Vehicle: 6

CHAMBERY, FR - Reviewed by IAN - 28 March 2023

" Good car (as ordered), friendly, helpful staff but really disappointed the car had no winter tyres. When you hire a car from an airport in the Alps, in the winter and an airport that only serves the ski resorts, it's criminal not to have winter tyres on the cars. This would never happen at Munich airport or any of the Austrian airports. "

" Good car (as ordered), friendly, helpful staff but really disappointed the car had no winter tyres. When you hire a car from an airport in the Alps, in the winter and an airport that only serves the ski resorts, it's criminal not to have winter tyres on the cars. This would never happen at Munich airport or any of the Austrian airports. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

CHAMBERY, FR - Reviewed by STEPHEN - 24 January 2023

" Auto Europe good, Alamo Chambery terrible. "

" Was very surprised to find the car did not have winter tyres and to be charged €15 a day for snow socks. Totally unacceptable. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

CHAMBERY, FR - Reviewed by STEVEN - 24 January 2023

" Terrible "

" No One on-site on Return Van was not what I ordered/expected Van had excessive damage Van had the Engine Management Light On Van didn't have Winter Wheels Had to pay extra for Snow "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CHAMBERY, FR - Reviewed by DAVID - 10 January 2023

" Helpful great service "

" Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHAMBERY, FR - Reviewed by JULIAN - 06 January 2023

" Great price , great customer service. "

" Easy access from Chambery train station. Quick process before getting car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHAMBERY, FR - Reviewed by KERRY - 04 February 2020

" Good price and a very easy procedure "

" At pick up and return there was only 1 member of staff in the "office". The person was efficient and it was good on pick up. On return there were a few more people awaiting pick up of their rental cars. The staff member just said to people returning to come to the front and just asked if there were any issues, to which replied no issues. My only concern would be that there is no inspection of the return vehicle at that time, which could lead to later damage and potential blame / loss of deposit. Although at this time i have not received any charges. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

CHAMBERY, FR - Reviewed by BENJAMIN - 26 December 2019

" I am disappointed that having phoned Auto Europe to request snow tyres this request never reached Dollar in Chambery. We therefore had to cut short our last day of the holiday to sort out snow chains on the car why I was extremely time consuming and stressful . My belief is that the operative at Auto Europe did not pass on the request to Dollar hence why I would not recommend AE to a friend as customer service is very poor. Please can you contact me with a response to this complaint/ observation. "

" I explained that I was driving into the mountain and had contacted Auto Europe immediately following the booking to ensure the car came with snow tyres. When I arrived at Dollar I was told there was only one car available which had normal tyres. I therefore had to rent additional snow chains for 50 euros. We had to end up put the chains on due to heavy snow which ruined our last day on the mountain as this took over 2 hours. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CHAMBERY, FR - Reviewed by JONSON - 19 March 2019

" see above in box 3 "

" Three problems on this rental - the car wasn't ready or even at the airport; once paperwork done we waited 45 mins for a car - It was a hybrid (good) but was supplied with the battery completely discharged - not good - biggest problem: when we returned it to GVA the agent alleged that a small deflection (less than 5cm in diameter) on the topside of the bonnet/hood was caused by us. Seems mots unlikely : we had driven to our destination, parked nose in in the garage, and riven back . impossible to see how we caused that and given the lateness in delivery of the car , we were not afforded the opportunity to inspect it "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 4
Condition of the Vehicle: 2

CHAMBERY, FR - Reviewed by DAVID - 26 February 2019

" See question 3 "

" On booking paperwork said open until midnight for collection when it actually closed at 6pm. Called them and waited an hour for someone to arrive to give us the car. When we got the car the engine management light was on. Hired in a ski resort and no winter tyres fitted, €200 to have them added is a joke. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 1

CHAMBERY, FR - Reviewed by NICK - 15 February 2019

" Couldn't see that snow chains were not included even though they are a legal requirement in France for winter. "

" All good except for: i) Even though I had been waiting before the phone rang the staff member on the desk picked up the ringing phone prior to serving me ii) Snow chains were not included even though they are a legal requirement in France for winter - An extra 60 euros even though I did not need to use them. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHAMBERY, FR - Reviewed by STEPHEN - 05 February 2019

" Good price, website is easy to use. "

" Friendly staff, very efficient. Car came with winter tyres "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHAMBERY, FR - Reviewed by PETER - 29 January 2019

" Good web site and a good price "

" Good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CHAMBERY, FR - Reviewed by RICHARD - 07 April 2015

" Guillaume at Chambery airport could not have been more helpful - we had 3 children and loads of bags and he went out of his way to ensure that not just our car hire experience was good but that our arrival and departure at the airport was smooth. He lived up to auto-europe's stated aim of giving excellent customer service and I would choose auto-Europe again as a result. "

" See above. "

CHAMBERY, FR - Reviewed by STUART - 22 February 2014

" Everything, as usual with Auto Europe, was perfect. We as a family always use Auto Europe for our overseas car hire and have never been let down with quality or price. "

" Everything was spot on. "

CHAMBERY, FR - Reviewed by KELVIN - 26 March 2013

" Excellent service offering good value with and easy and efficient booking system. "

" Check in always goes well but would prefer a formal return procedure other than just dropping the keys in a box at the airport. "

CHAMBERY, FR - Reviewed by STEPHEN - 05 February 2013

" Happy with booking the car over the internet but very disappointed with everything experienced collecting the car at Chambery airport. "

" No person in office when we arrived to collect car at Chambery airport, this delayed us enough to prevent us collecting supplies from Moutiers supermarket. When we collected the car it was very dirty and hadn't been cleaned prior to handover. When we dropped the car off on the Sunday the office was closed and it wasn't very clear what I was supposed to do about paperwork and keys. "