AUTO EUROPE CHARLEROI, BELGIUM Car Rental Reviews

CHARLEROI, BE - Reviewed by DANIELLE - 17 August 2025

" This was my worst experience with hire car companies ever. My flight was delayed! I rang and informed your office! I asked for my flight number and situation to be shared with Europcar. I got there, after running through the airport, to find they were shut. I had to make alternative arrangements, returned to the airport the next morning to be told the car wasn't available and had been sold on. Had to wait for your customer service to re open, to be told the only solution was to spend more and hope that Europcar would adhere to the contract, but it wasn't guaranteed! I was left stranded in an airport in a foreign country with an elderly parent, and customer service was useless. I was refused when asked if I could be passed to management or complaints department. I am majorly out of pocket and have submitted a complaint to which I am waiting for an effective response to. I have already began to tell people how awful this service was. "

" I was classed as a no show, and there was 'nothing available' because my car, that i had booked, had been leased on to someone else leaving me stranded. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CHARLEROI, BE - Reviewed by RUTH - 18 July 2025

" Smooth service, nice car, friendly/helpful staff "

" Smooth service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by KAMAL - 10 June 2025

" I was told by auto Europe that crossing the borders fees were included in the original price and I was surprised to be asked to pay it by Europe car staff in the airport which made me really upset. "

" Prices for child seats should transparently be printed and visible in your offices. I was told to pay a price and when I asked again about it, the guy said sorry and changed it. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by KENNETH JAMES - 09 June 2025

" Would use again. "

" Lovely car. It could've been doing with an external wash before we collected it. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CHARLEROI, BE - Reviewed by RICHARD - 26 September 2024

" Ok "

" Exterior of car not cleaned quite as well as expected. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

CHARLEROI, BE - Reviewed by ANDREW - 27 April 2024

" Easy to use. "

" Polite staff, very quick service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by PATRICIA - 20 March 2024

" n/a "

" Only complaint was long queue when picking up car "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by ALFRED - 20 February 2024

" 0 "

" My brother booked the car for my bat they told him he can't pay for the deposit at I cont have the car "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CHARLEROI, BE - Reviewed by DAVID - 26 November 2023

" The booking experience was fine. But see my answer at (3) above. "

" I would have scored this a 10 for Europcar and close to 10 for value but for one issue. The car was to be hired in Belgium, which is a small country. I declared at the time of booking that I would be taking the car into France but there was no indication online that there would be an additional charge for this. I was surprised by the amount of the charge. The insurance risks are not really any different in northern France compared to southern Belgium and I think the standard hire charge ought to cover adjacent countries. At the very least, the additional charge should have been quoted at the time of booking. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by ADAM - 13 August 2023

" As per previous "

" Hi Team, I just wanted to say that I was very disappointed to find the deposit I was required to leave was 800euro and not the amount quoted in your email below. When I showed the email to the member of staff he just advised me you are wrong and apparently this happens every single time someone books through yourself. He had no intention of assisting me or trying to lower the deposit so whilst I was in a foreign airport I've had to contact my Bank and increase my credit card limit there and then to allow me to hire the car and continue on my journey. Huge amount of stress caused and I was late checking into the hotel. I know its not your fault but I wanted to feed this back as the rudeness and just lack of compassion and willingness to help that I experienced with Europcar in Charleroi was very disappointing they just genuinely did not care. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by JOHN - 01 June 2023

" Ok "

" Car had not been cleaned inside -- glove full of sticky stuff--overwise all ok! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CHARLEROI, BE - Reviewed by DEREK - 12 January 2023

" Great service "

" Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by DAVID - 20 September 2022

" Very Very Good "

" Excellent service and quality vehicles Would highly recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by STEVEN - 28 July 2022

" OK apart from worries about extra insurance. "

" Unwanted insurance was added, possibly due to language barrier. I wish this wasn't always a factor when hiring a car. Their PC didn't work so i didn't 'sign for' anything as contract was emailed to me later. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CHARLEROI, BE - Reviewed by ALLEN - 20 April 2022

" Great experience. Everything explained and not rushed through at all (unlike other rental companies) was dad to give the car back as it was so good to drive. Sorry I couldn't fill the tank up, my card was being declined. "

" Car was amazing to drive. Great service by the person on the desk, very friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by MONICA - 22 November 2021

" as seen above "

" excellent service in Charleroi, so also on return in Brussels. This is also the reason i always rent from Autoeurope. Just like to suggest after more then 10 years renting nearly every month, there should be a member club or special prices for loyal customers. certainly now, the prices are rocket high to rent since after covid . from 200-300€ to 1.400-2000 € is very steep and start considering have to buy a car. I als rent out a house and people rent from you on my advise. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by JAMES - 08 January 2020

" First rate as usual, thanks "

" Excellent service across all aspects "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by VARDAR - 04 January 2020

" ? "

" The company was correct, your employee serves us quickly and I would again use your services. The note I have isfollow- we have stated that we will be traveling outside Belgium, but in reality the mini(smart) did not leave the country. This is evident from the mileage. I wish your sucsses in 2020. Best Regards "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by YORDANKA - 04 January 2020

" Everything is fine "

" Untill now without problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by SARBAN - 21 November 2019

" Auto Europe is the best option for anyone interested in renting out a car. "

" Absolutely fantastic "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by GEOFFREY - 02 September 2019

" . "

" . "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

CHARLEROI, BE - Reviewed by LAWRENCE - 05 August 2019

" Fine. "

" Quick collection. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by STEPHEN - 17 July 2019

" Easy to follow booking and no issues. "

" Used Budget before and again no dramas. Upgraded car at no cost. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

CHARLEROI, BE - Reviewed by JAN - 07 June 2019

" Very easy. No complaints "

" Great experience, except the instructions on the receipt and from the guy checking the car out regarding where to drop the car off on return to Charleroi were incorrect and we wasted a lot of time trying to find the address. In the end we drove back into the airport and the Rental Car return was sign posted! "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by SIVAKUMAR - 24 February 2019

" I would recommend auto europe to my friends as it was really easy to find the car I prefer and response was quick. "

" It was easy to book, pick up from airport and drop back at the airport. Service was quick. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by WAYNE - 11 February 2019

" On this occasion was very satisfied "

" The gentleman on the counter was very friendly curtious and well organized not pushy trying to sell extra insurance "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by ALEXANDER - 08 February 2019

" Getting rental voucher was difficult as never emailed, cross border t&C's not clear, otherwise good. "

" Good upgrade "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by SEBASTIAN - 21 October 2018

" No comments "

" No comments "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by BEN - 04 October 2018

" See above "

" Excellent, efficient service. New car provided. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by DAVID - 03 September 2018

" The usual unnecessarily slow, costly, stressful, annoying car hire experience at the airport. "

" Did not like that i was forced to give a deposit for fuel of approx 90 euros - to ensure tank was brought back full. There was no staff at drop off to confirm that the tank was returned full. I now need to trust them to refund me and wait for two weeks. Would not use them again. Also very slow process "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 9

CHARLEROI, BE - Reviewed by THOMAS - 16 August 2018

" Booked a astra but got a c3 air max instead, which was bigger and perfect for 5 at no extra cost. Car was new and spotless "

" Great value, would hire a car from them again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by ROBERT - 15 August 2018

" straightforward and easy process "

" Long queues in the airport, but friendly service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by JESSE - 10 August 2018

" see point 3 "

" on the client experience - and please forward this to whomever is relevant/cares As I was spending my late morning listening to the waiting tone voice-over (on the German damage line; +49 (0) 180 6 374 982) droning on I noticed the words that were being repeated again and again; describing Sixt as "going for the exceptional", "our passion, your advantage", "driven by innovation" & "going for the best". Looking at my rental process/experience at this point I thought it was useful to measure them against the guidelines mentioned on that waiting line. Check-out - rating 9 out of 10 Agent was present, went back with me to inspect the car and was being very helpful in getting everything organised Car itself - rating 8 out of 10 good car, wel represented & appointed Return of the car at the Charleroi airport - rating 1 out of 10; that 1 point is for having actual humans on the line rather than computers With the full info I have now it seems that even the Goldcar return at Malta is more service and client oriented. First of - the Belgian service desk at the airport; as soon as the car has been returned (or is more than 48 hours after return) they refuse any involvement, agree that return actions by the agents are completely random (some will and some will not do this - I guess depending on if they feel like it). They also send me straight to the Benelux damage hotline (behind a paywall - very interesting business model in 2018) without checking who I was, what my rental was or anything else. Arriving at the Benelux desk they informed me that as this rental was related to a German license plate I had to call the German damage desk. They also listed a long list of reasons as to why the customer service desk would not be able or willing to assist in the return policy (after hours, no one at the desk, other clients, busy, client had to run for a flight); an interesting list but none of those applied to my return and if they had even bothered to listen to my story they would have known this. At no point was I left with the feeling that I was still a client (past & potential) and there was nothing in this process to lead me to believe that they had been trained according to the mantra of the voice-over. Upon calling back to the service desk at Charleroi I spoke to another colleague (I assume as this one could only speak English) I told them the damage Benelux desk had informed me I should call Germany and I proceeded to tell him how the service comes across and how the return policy can be improved (using a more client-oriented protocol). None of this information was taken serious, at no point was I told that my feedback was valuable, that they were sorry the rental experience lived up to my expectations etc - no, they proceeded to ask m; "so what do you want us/me to do about this?". At this point I informed the agent that I would like to be sent a form for feedback so that I could leave my comments in the hope that someone else will do something with it. Only at this point did the agent ask me for my name and details, figuring out I was a returning customer (from found item he remembered) and then told me he would pass this on to a colleague who knew how to send these forms. The fact that I got a damage report before a questionnaire on my rental experience asking for feedback - I guess that shows which team is driven and has focus to execute. German Damage team - rating 8 out of 10 Clear, precise and instructive on what to send in the damage process. Equally surprised as me that I had no photos, there was no return agent, the agent at the desk did not inspect the car with me etc. Overall - rating somewhere between a 3 and 5 out of 10; Three good and professional areas are completely let down by the post-sales side on the Charleroi side; just as if car rentals are a one-off experience and there are no returning customers or people don't tell other people on their experiences. I can only hope that the clear room for improvement will be used accordingly. "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 9

CHARLEROI, BE - Reviewed by KONSTANTIN - 04 July 2018

" The booking was ok "

" The drop-off staff tried to cheat me on fuel fare by 140 euros. Very bad experience, recommending my colleagues not to use Hertz. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 2
Condition of the Vehicle: 8

CHARLEROI, BE - Reviewed by JAMES - 13 June 2018

" Good price and good service. Thanks. "

" Charleroi Europcar were excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by ROBERT - 09 June 2018

" Very efficient, freindly staff, 10-15 mins to pick up the car, received an upgrade (no smaller cars avble), smooth check back in and no additional payments! Excellent! "

" Because there was no smaller size car avble, we were upgraded to an automatic SUV (with sat nav). Took about 10 minutes for paperwork at Hertz on arrival, very smooth. Drop off was even more smooth, just handed the keys to the attendent who checked the fuel and mileage, said OK and that was that! No additional payments as we returned the car full (nearby on airport petrol station...very convenient!) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by DAVID - 10 May 2018

" As in 3, all together, good. "

" The vehicle we received was an upgrade, with no additional charge. So that was good. However the car smelt very much of cigar/cigarette smoke. I did report it as I did not want to be accused of contaminating the vehicle. I was asked if I would prefer a replacement, but accepted the upgraded option. A decision I later regretted as the smell became overpowering. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CHARLEROI, BE - Reviewed by NIKOLAOS - 09 June 2015

" No comments everything went well ...!!! "

" No comments... "

CHARLEROI, BE - Reviewed by MICHAEL - 18 November 2014

" Everything was clear "

" There was a queue with only 1 out of the 3 check-in people actually checking people in. When I returned the car I had to go back to the desk again, why ? normally you don't need to do this. I would not use Europcar again because of this as going back to the desk and queuing takes time. "

CHARLEROI, BE - Reviewed by ANTHONY - 07 July 2014

" Good site easy to use "

" Nice friendly staff no hassles "