" This is by far the worst car rental experience I have had through autoeurope and I would recommend you consider whether to partner with them moving forwards. "
" The meet and greet pick up was efficient. We were then taken to an offsite 'office' (remote portocabin type) and completed paperwork. We were asked to pay £25 in cash as a deposit against returning the vehicle clean. The van completely lost power on the D400 about 45 mins later, we managed to get to a garage and after some time it restarted. There was no roadside assistance company, just a mobile number for the man at the 'office', he did not respond for well over an hour. The breaks on the van were not in any way as good as you would expect, the hand break felt like it was going to break every time it was used, the reverse indicator on the gearstick was in the wrong place. It was in very bad condition. The next day we contacted the firm who agreed to bring a replacement van to us that evening which was great, but in reality we lost a day of our holiday having to wait in. A reputable car rental firm should not have provided such an unsafe and bad van in the first instance. When we dropped back there was no mentipn of returning the £25 to us, and the man who was there did not speak any English at all. This is by far the worst car rental experience I have had through autoeurope and I would recommend you consider whether to partner with them moving forwards. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Having used Auto Europe across various European destinations, it was not satisfactory experience at Turkey "
" I was being persuaded to pay for cleaning of the car when it was not required at all. Also I was told that bringing the car back at half tank would suffice as it was delivered at same level, however upon return the requirements changed to slightly higher level. Cash payment was being requested for 400 TLR which would have filled almost 3/4 of tank, about 9 ltrs, where as actual requirement would not be more than 4 ltrs equivalent of 200 TLR. Not sure how much will be charged for same on my card. It was a poor experience of drop off and ways to fleece money "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 7
" Not much to say. It's convenient place on the web to book fair priced car rental. We've used Auto Europe before and will likely use them again. "
" When you arrive, you need to call Circular and a driver comes and picks you up from the airport in your rental car, in which you all go to their office to do the paperwork, which was very quick in our case. This is a convenient setup as you get your bags straight in the car for your onward journey and removes the need of transfers by bus (or similar) and getting out of the airport. However, it can be tricky if you have no spare seats; not sure how they deal with that. Return is just the reverse: you drive to their office, they check the car and do the paperwork and then one of their drivers drives you, still in the same car, with all your luggage, to the airport drop-off zone. We were three people + luggage so for us this worked absolutely fine. We thought it a great relief not having to negotiate the dense traffic around the airport ourselves. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent service "
" Great customer service and very accommodating "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Fine except comment above "
" Generally very good with the exception that pickup was from outside terminal where there are charges after 15 minutes. It took longer than that to process the paperwork for hire. The agent left and we had to pay the exit charge. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" As above, booked specifically for an in airport terminal company to avoid the hassle of transfers but was disappointed it was a shuttle service "
" The company was not in terminal as advertised when booking, I was called on WhatsApp upon landing and awaited to be picked up outside the airport. What if i hadn't got any working data or credit in my phone? "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8