CLICKRENT SPAIN Car Rental Reviews

IBIZA, ES - Reviewed by OGUZHAN - 31 August 2025

" When i contacted auto europe - they could understand the situation, at least there was someone nice to talk to. "

" I paid 55 euro extra due to delayment of my flight. They parked the car in the parking 1 minute before closing hour.The service i got is that they attached a locker on the window with keys inside and a parking ticket i had to pay as well. So actually no service at all after their closing hour for me. When i called them next day about this, they told me to choose another company next time and hung the phone on my face in a very harsh way. They were so bad giving any information. There was no one to check the car with me when i picked it up. I can see the next day, they opened the car and took the locker from baggage. I was worried that if there was a thief. Again i wasnt informed about this. They were generally so bad about giving me details about how things should be. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 9

MENORCA, ES - Reviewed by STEPHANIE - 28 August 2025

" Dreadful. One small mistake when completing the AutoEurope booking meant that the booking could not be processed by ClickRent and AutoEurope refused to change the booking. No refund and a new booking that was 50% more. You have gone from my favourite car booking site to one that I will not use again. "

" There was an error in the name of the booking that both AutoEurope and ClickRent refused to ammend. The €200 booking was cancelled with no refund and the only alternative offered was €335 booking. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PALMA DE MALLORCA, ES - Reviewed by LEE - 18 August 2025

" Very pleased with what they offered. Overall had a great experience. "

" Great service, picked up and dropped off at airport with no waiting time. Excellent company would recommend and plan to use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by ADAM - 04 August 2025

" everything okay "

" everything okay "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by CHRISTOPHER - 03 August 2025

" Not happy "

" I got charged twice and ClickRent are awful to deal with "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 4

SANTANDER, ES - Reviewed by COLM - 28 July 2025

" . "

" ... "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTANDER, ES - Reviewed by IAN - 23 July 2025

" Auto Europe has always been an efficient and economical choice for us and we've always been very happy, until this rental which was fulfilled by click rent for the reasons described above. We are sure that auto Europe will be able to resolve this. "

" I videod the entire car on collection as it had a big dent on the bonnet and no prison was given. I videoed it also on return and there was no additional damages but they charged me €350 saying I damaged the wing mirror! It was perfect and undamaged when I gave back the vehicle and I have the video to prove this. This is either an error or fraudulent activity. I hope Auto Europe who I have trusted for many years are able to resolve this. I have the evidence available. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 3

MADRID, ES - Reviewed by GUILLAUME - 22 July 2025

" Will think twice before renting Also some staff were borderline rude "

" The wait to get the car was insane ! First to get picked up from teh airport and then there to get the car. Over 2:30 hours !!! Unacceptable "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 8

MENORCA, ES - Reviewed by NEIL - 15 July 2025

" I have used you a few times and Not bad problems before so will probably use you again but not with Click Rent no matter how cheap they are! "

" Not impressed! I agreed to pay extra forty euros to avoid queuing but as I had queue I refused to pay it.From that point on the receptionist became very rude and at the end I asked for some basic directions and his answer was *Google maps* Car was filthy and drove straight to Lidl and bought glass cleaner Will never use them agajn "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 3

TENERIFE, ES - Reviewed by RAMIYA - 15 July 2025

" I was not informed by Auto Europe that if I did not collect the vehicle within 3 hours that clickrent would cancel my booking. I ended up having to pay 200€ more than the original Auto Europe booking. What didn't help is that your offices were closed when I collected the car so I was unable to call you. Suboptimal. "

" I picked the vehicle up just over three hours after the time I had stated on the booking. Clickrent this cancelled my booking and would only reactívate it if I paid for full comprehensive insurance (circa 200€). There is no logical reason for that. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by CARLO - 11 July 2025

" I have used autoeurope previously with no issues, but on this occasion we were not very happy with the experience. Maybe there needs to be some better communication between autoeurope and the actual car company so that everything is clear - all terms are communicated and any extra information/ requirements are made available prior. "

" I place no blame on the counter-staff as they are only doing as instructed but we were told on arrival that we would need to pay an additional fee of €120 as my husband was classified as a junior driver. He is50 and has had a license since he was 17 but as the Australian licence only shows the current renewal they were insisting it should be paid. I asked them to show me where it was in the t&c's but I could not see where it was clearly defined, nor had the terms been sent to us ( from clickrent). As we were tired and desperate to get on with our journey we agreed to pay it even though we indicated that we were not happy nor that should have to pay. We have since found the previous licence renewal and sent to them and we are waiting on a refund. Otherwise the car itself was ok ( with minor damage to it) but upon return we realised they had not included a spare tyre which is quite concerning should we have had a flat. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 7

MENORCA, ES - Reviewed by ALVARO - 10 July 2025

" I was charged twice for car insurance - first via email from autoeurope, then on site by clickrent saying that autoeurope is a different company and that claiming back to them could be to challenging to accept and also told that with clickrent they would not "check the car much on return" - which I found upsetting as I was almost persuaded to having to hire with clickrent or they will charge me extra on return. Also, no discount or refund for already paid autoeurope insurance when hiring the second insurance policy with clickrent - told that "it is a different company". Total scam - wouldn't recommend clickrent or europcare "

" I was charged twice for car insurance - first via email from autoeurope, then on site by clickrent saying that autoeurope is a different company and that claiming back to them could be to challenging to accept and also told that with clickrent they would not "check the car much on return" - which I found upsetting as I was almost persuaded to having to hire with clickrent or they will charge me extra on return. Also, no discount or refund for already paid autoeurope insurance when hiring the second insurance policy with clickrent - told that "it is a different company". Total scam - wouldn't recommend clickrent or europcare "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 6

ALICANTE, ES - Reviewed by DUNCAN - 08 July 2025

" Great selection of vehicles at competitive prices. "

" Quick and easy airport transfer. Good prices. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by KEITH - 05 July 2025

" We had a good experience. They tried to charge me for a chip in the windscreen but then they said they had already changed someone else for this chip. Take insurance as this makes it more difficult for them to charge you "

" Take photos of everything when you pick the car up including the windscreen. Take insurance out with booking too. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 7

MENORCA, ES - Reviewed by GARETH - 03 July 2025

" Very promp pick up and helpful staff "

" Have used click rent several times excellent service "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by CRAIG - 03 July 2025

" Good "

" Fine "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

ALICANTE, ES - Reviewed by DOUGLAS - 28 June 2025

" Car was not up to standard expected. Had areas of damage marked on print out when I arrived but on inspection by myself there were several other areas of minor damage. These were picked up on return. Fortunately I had taken photos on my mobile to prove their previous existence otherwise they were taking off my 1,200 euro bond. Staff were not helpful and vehicles poor. "

" Car was not up to standard expected. Had areas of damage marked on print out when I arrived but on inspection by myself there were several other areas of minor damage. These were picked up on return. Fortunately I had taken photos on my mobile to prove their previous existence otherwise they were taking off my 1,200 euro bond. "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 5

MENORCA, ES - Reviewed by STEPHEN - 27 June 2025

" I always use Auto Europe, they are the BEST. "

" All went very smoothly & very nice staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTANDER, ES - Reviewed by PAUL TOBY - 18 June 2025

" Only gripe was the instructions of where to go to collect the vehicle, no one seemed to know the pick up point, and if I knew where the office was, I could have walked to it in 5mins with out the stress. "

" Loved the people in the office, very helpful and friendly, I got an upgrade for very little more money "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTANDER, ES - Reviewed by ANDREW - 12 June 2025

" Easy to use and helpful email communications. "

" All very friendly and helpful. Car was slightly dirty when we picked it up but nothing significant. Nice car and staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MADRID, ES - Reviewed by FELICITY - 11 June 2025

" Would not recommend "

" Booked the rental because we had planned to drive it down to Barcelona instead of paying for a train. Got to the airport and had absolutely no clue where we should get the rental car from had to go to information who gave us a number to ring and they said over the phone we had to go to a hotel shuttle bus. Took us about twenty minutes of walking around and standing in luckily the right place at the right time completely by accident that we happen to see a shuttle bus with the company's name pull up. got in and drove ten minutes to some random underground car park where the rental was located finally happy to just get the car and be on our way we then get told that we aren't getting a car because my drivers license had four months instead of six months which they claimed was disclosed during booking which definitely was not even after going back to look afterwards we still couldn't find any information on this the reason we booked with this car rental is because you didn't have to be driving for a certain amount of time (or so we thought) we tried to get a refund but the people at the desk were rude to us even before they knew we couldn't get a car which I can only assume is because I'm a younger woman this all resulted in me and my two friends being down over a hundred euros and completely stranded in Madrid where we had to pay out another sum of money for a hotel since there was no trains available for the day. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MENORCA, ES - Reviewed by PAUL ANTHONY - 10 June 2025

" Had to phone to be picked up at the airport . Didn't like the ford focus much . Very low to the ground and a gear box that was difficult to use "

" Could do a lot more to be effecient. Taking back the car was time consuming with st least 15 minutes looking over the car for any defects,, "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 6

BILBAO, ES - Reviewed by PAUL - 09 June 2025

" Reasonably good but not great%. Having to phone to be picked up was not good and when we returned the car the office was chaotic and I queued for 10 minutes before being told that was for pick ups rather than drop off "

" Good apart from having to phone to get bus to come and pick us up "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by CHARLES - 07 June 2025

" Paid twice whatvi normally do due to hidden charges "

" Paid for full insurance through third party website , only to be charged 160 euros by them when I got there for full insurance. By this time I'm stuck at the depot "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BARCELONA, ES - Reviewed by LUCY - 02 June 2025

" As above "

" We were told when we picked up the car, that we were able to leave our bags safely for the day when we dropped the car back. However, we were incorrectly informed and had to find somewhere to store our luggage at very last minute. Please make sure all staff know the policies and procedures. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by NICULAI - 27 May 2025

" you didn't solve my problem. I couldn't use the car at all, you didn't invest anything, you should return my money. you told me that I had to contact you within 48 hours, but I called on the first day and stayed on the line for a long time without anyone answering me. Shame "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MENORCA, ES - Reviewed by STEPHEN - 25 May 2025

" I always use Auto Europe as they are best place to hire a car. "

" All good but had to wait a bit too long at the airport for the ClickRent shuttle to pick us up. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by SANDER - 20 May 2025

" Auto Europe was transparent and handled everything correctly. However, it's a pity they don't seem to have priority arrangements with ClickRent--unlike Booking.com, whose customers were given PRIO tickets to skip the queue. Watching others jump the line while you wait for hours is incredibly frustrating. Maybe something for Auto Europe to consider for future partnerships. "

" Three hours in line just to pick up the car. I then had to prove that existing scratches were already there, despite the car being covered in them. It honestly felt like they were hoping I wouldn't have photo evidence. I paid for a nice Mini, but instead got handed an old BMW 2-Series. I know it says "or simular car", but still, not exactly what I signed up for. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 6

MENORCA, ES - Reviewed by ADAM - 16 May 2025

" Disappointed "

" Disappointed "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PALMA DE MALLORCA, ES - Reviewed by JONATHAN - 16 May 2025

" Very happy with auto europe and the car - just the collection process needs to be improved. However we will probably use click rent again as the price was very reasonable. "

" Everything worked really well apart from the pick up. The car was definitely an upgrade and NEW, really enjoyed driving it and the return was very smooth. HOWEVER. The information provided about shuttle location was incorrect and it took about 20 minutes to find somebody to tell us wher the meeting point was. Having got the shuttle and transferred to the pickup point we found only 2 people booking us in and the 2 people in front were being very difficult and took nearly 20 minutes to sort themselves out. The ticket system went wrong and several Germans just pushed in to get served in front of us. Eventually we got sorted, it took us only 5 minutes. Not sure why others took so long. We spent over 50 minutes waiting to get served in the office, with at least 6 desks and only 2 operating and a queue of 8 when we left the only bad experience. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by CHRISTOPHER - 15 May 2025

" Disappointed Auto Europe have a company like Click Rent on their books, and this shakes my confidence using Auto Europe again. "

" I specifically filtered search results when booking to on airport collection. Click Rent were not on airport as claimed and we had a 20min+ wait to be collected and taken some distance away from the terminal to collect the car. Upon collection, we felt blackmailed around taking additional insurance, on top of the CDW already purchased from Auto Europe. I refused and had to agree to a €2,000 hold on my credit card instead. Noone inspected the vehicle with me upon collection. The car was filthy and had several serious dents and scratches, including major damage to the passenger side. Numerous photographs were taken as a result but the main concern is a prior customer or customers have no doubt had to pay significant damage fees but the car hire company has taken the money without carrying out the necessary repairs. Overall a negative experience with an overriding sense the company operated dishonestly both in terms of their false claim of being on-airport, and the lack of care of their fleet. I will not use again and would definitely not recommend. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 1

ALICANTE, ES - Reviewed by ALISON - 13 May 2025

" Seemless "

" All round excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by NIKITA - 08 May 2025

" I am so very angry at Auto Europe for your misinformation reguarding the location of the Clikrent rental office (IT IS NOT SIMPLY AT THE AIRPORT, YOU ARE REQUIRED TO TAKE A 10 MINUTE TRANSFER TO IT, which your information does not detail at all. Your "where to go" info that is sent near time of travel makes it sound like it is in the carpark near where shuttlebuses operate (where there are some rental offices for other companies), and you also don't mention you will need to wait for a transfer to come - we sat at the transfer point for over 45 minutes without one coming! This problem caused a lot of delays in finding Clikrent following our arrival, which made us late to our hotel, and my sister had a work training meeting that she was late to join as a result. It also contributed heavily to problems when trying to return the car. I very nearly missed my flight home because of it all, and the level of stress caused was enough to totally ruin the end of our holiday - not to mention causing a risk to me as I am pregnant. If you had simply been honest about the location of the rental office, I would have booked an alternative - one actually at the airport terminal, because there were dozens of other rental companies available there. "

" Clikrent staff were great and it was a nice car, but much bigger than I had requested. Had trouble returning the car to the right Clikrent office, because another one comes up as in Barcelona, and I had not been given any details/address to use to drive back to the drop off location on any of the signed documents. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by MADS - 06 May 2025

" Same as above. As a customer I do not make a distinction between AutoRent and the actual company providing the car. So if there's a 2 hour wait to collect the car, I consider Auto Europe to be just as responsible as the hire company. "

" It was a full 2 hours wait to collect the car. That's not good enough. Everything else was fine. Therefore I would not recommend to a friend. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 10

GRAN CANARIA, ES - Reviewed by HOWARD - 01 May 2025

" Poor "

" We were disappointed that we had paid an extra £50 for extra insurance with you only to find that to get full insurance through. Click was an extra £150. On top of what we already paid. Absolute rip-off. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by KHALIEGH - 27 April 2025

" Do not book. Add extra for coverage even through I already paid it on booking online. This doesn't happen with other companies. "

" Scam, second time I have accidentally booked with this company, paid online for full cover only to be told that if I had booked it online it wouldn't apply. To then be charged over another €100 for full cover. Car didn't even have parking senors . Never had this experience with goldcar etc "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 4

MALAGA, ES - Reviewed by TIMOTHY - 14 April 2025

" Generally very smooth and good value. "

" Very good value. Took us a while to find the office. Staff were businesslike but made a few mistakes filling in the form, so worth double-checking everything. Car was quite dirty and garage was dark, so hard to check over the damage. However, generally very satisfied. Was offered extra insurance, even though I had bought it in advance from Auto Europe. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ALICANTE, ES - Reviewed by JOHN - 10 April 2025

" As above "

" Very good value but would prefer to pick up at airport and not have to be transfered by coach "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by ERIC - 09 April 2025

" As above "

" I paid for full warranty protection insurance before we arrived at your sub contracted supplier Click hire. They were adamant the insurance you issued us was not acceptable to them. So had to another €105 to cover us. They were abrupt and took hours to get collected and pick up the vehicle "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by JOHN - 06 April 2025

" all ok - staff friendly - although it did take us some time to find the pick up point at Parma airport - instructions were very poor "

" Car was damaged but recordes showed all faults so no issues for me "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MALAGA, ES - Reviewed by SIMON - 06 April 2025

" all fine. "

" Firstly they said my rental was limited to 1750km when the voucher said unlimited. I did not need the extra km but when this kind of thing happens I feel the car hire company are dishonest. Secondly, the car had hundreds of scratches when picked up. Yet on return they found a tiny scratch behind the mirror. Was likely already there when I collected the car and equally unlikely they would repair it given the state of the car. Nevertheless they charged E120 for it. I have insurance but find this practice dishonest. Far prefer to use an honest company though it seems there are few of these in car rental. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTANDER, ES - Reviewed by MARK - 25 March 2025

" Véase pregunta no. 3. "

" 1. Al recoger el coche la agente me cobró EUR 80 para aumentar el kilometrage aunque le dije que yo pensaba que era ilimitado. Como en aquel momento no tuve imprimido el contrato, no hubo más remedio que pagárselo. Al devolver el coche se lo expliqué de nuevo y le mostré el contrato imprimido en que estaba escrito "Includes unlimited mileage". Ella lo fotocopió y me dijo que me iba a devolver los EUR 80. Todavía los espero. 2. A pesar de esto la agente era profesional y amable. 3. El parabrisas estaba sucia (grasienta) adentro. "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MENORCA, ES - Reviewed by DAVID - 25 March 2025

" Did a good job "

" Efficient and friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by GEORGE - 21 March 2025

" Se comments in 3 "

" 1. I was made to pay an additional €300 or so form insurance . 2. The car's windscreen washer was empty of fluid on pick up. 3. The car had multiple scratches and was fairly high mileage (greater than 38,000 km) 4. None of the tyres had dust caps installed, and the car gave a warning of low tyre pressures. 5. There was no user's manual with the car son had to go to the internet to find correct tyre pressures. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MALAGA, ES - Reviewed by KEITH - 12 March 2025

" Used for over a decade. Never had any problems "

" Small van with capacity for 3 plus bike box and large cases was perfect. Efficient collection and return Inc quick shuttle from airport to site. Competitive price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by PABLO - 25 February 2025

" Customer service was great "

" 10/10 "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by JOHN - 20 February 2025

" . "

" Quick collection & drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by MIKE - 20 February 2025

" Very good service "

" Very good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by ADRIAN - 19 February 2025

" Will hold on comment until resolution of insurance claim. "

" On arrival, had to wait an hour for car to be ready for collection. We had to wait twenty plus minutes in back of airport for bus transfer and then 15 minute plus drive to car centre, outside Palma. Car ok but very scruffy with lots of scratches, scuffs etc. However, car was fine for the two weeks. Returning car meant a thirty plus minute wait before car could be processed. Joined a queue of people waiting for service. This is not the sort of service We are used to at Mallorca. I had booked the car, believing it was advertised as being 'on the airport' which it wasn't. Th3 drive from the centre to the airport on the final day was with a driver who clearly was not happy in their work. Am now involved in negotiations over minor damage to a damaged car to get insurance cover for a £300+ bill for a minor scratch. Would I recommend them? That's a definite 'NO'. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 5

MALAGA, ES - Reviewed by JOHN - 16 February 2025

" this company deserves to be shut down ripping people off is against the law "

" ripped off buy click rent after filling tank with fuel they asked for a receipt it does not say anywhere in terms and conditions that you need a receipt it clearly shows a full tank on the gauge yet they charged me 43 euro for fuel a blatent rip off intend to prosecute "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by GERALD - 16 February 2025

" Easy transportation "

" Easy experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TENERIFE, ES - Reviewed by GRAHAM - 13 February 2025

" Cheap and easy to book "

" I observed the counter clerk making a hard sell of expensive insurance to a young driver who had already bought excess insurance independently. He was trying to create uncertainty about the cover he had bought. This seemed unethical. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MALAGA, ES - Reviewed by NICHOLAS - 10 February 2025

" . "

" Instructions for locating the airport shuttle bus were not present - we had to phone to ask - which took a little while and was disconcerting - being in an unfamiliar place on arrival. Company should share their YouTube video of these clear instructions at time of booking car hire. Pick up procedure took a little long, but the staff were friendly and we'd use them again. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by GARETH - 08 February 2025

" Will look to book with them again "

" Great value ,prompt pick up from airport and helpful staff "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 6

ALICANTE, ES - Reviewed by THOMAS - 06 February 2025

" I would recommend Clickrent to anyone coming into Alicante airport, the staff were great, the car was very modern and the whole experience was so stress free. "

" The booking process was super easy and was not a long process. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by CHERRY - 05 February 2025

" A Rip off which caused me distress and financial loss as I needed the car to view property as I am relocating to Spain I could not view over half my agenda Please forward your legal department details and you can read about my experience on Trust pilot "

" After you took my money it never happened. The automated answer ma line failed and after 27 calls in 90 minutes from three phones I gave up I reported the matter when I was able to find a human while I was in Spain and contacted what you laughingly call customer service which is also automated with a drop down menu but it does not cover breach of contract "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MALAGA, ES - Reviewed by DUNCAN - 03 February 2025

" Very easy to book/change/cancel a booking with good prices "

" All went well from start to finish, but I had a couple of concerns. 1 - The rental was limited to 250 miles per day, but the counter staff said that I only had 1750 miles for my 11 day rental. The did agree if it was for 4 days then it would be the full 100 miles, which i could not understand 2- They said that if there was any damage to the vehicle I would loose the whole deposit 1300Euros even if the damage was minor. Neither of the above affected me but I am not sure if both the above are correct? "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by MICHAEL - 27 January 2025

" I would double check that the pick-up location is where you asked for it. I felt a little misled that it not on the airport when I had requested that it was. "

" I was led to believe that my pick-up was on the airport, that was what I requested but this isn't the case. Having said that, the car hire pick-up is not far away and I didn't have long to wait for the mini bus transfer. This would have been an issue if my wife had travelled with me as she is disabled and would not have been able to get onto the mini-bus. Upon returning the car, they went over it with a fine tooth-comb as though they were desperately trying to find a scratch or some kind of damage. There was an argument with a Dutch couple and the car assessor over a small scratch. The assessor said that it was virtually a brand new car and didn't have any damage before they took it yet the car had over 25,000 kms on the clock and the scratch was so small, it was easy to miss. I would have been very annoyed if it had been me. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

OVIEDO, ES - Reviewed by STEPHEN - 22 January 2025

" The whole process was smooth, Many thanks "

" Smooth car rental service. Friendly staff at drop off and pick up. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by JOHN - 20 January 2025

" Sadly left with a bad feeling for the company. The previous times I have had no issues, yet this member of staff was rude and demanding. I will look to hire from another company in future. My advice to others ensure that they provide a full report to you in any documented damage prior to you driving off and confirm any damage spotted with them also. "

" On collection, due to being an hour early the car would not be released, even though it was sitting on the forecourt. Minor damage that I photographed, that was not highlighted on the provided report. The car was nice to drive, yet 14500kms over it's service, every time I started it up this would display on the screen. On the returning of the vehicle the counter staff was rude and bullying towards me due to a minor scuff that was not visible in the light when I took the car and then wished to charge me €325 euros for it. This has been escalated and as yet 3 days later, no response from Clickrent.es "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 6

BARCELONA, ES - Reviewed by SHANE - 16 January 2025

" + Good price, good car, no additional charges - had to shuttle to pick up point, car was poorly prepared with tape around the window. "

" Care was nice modern vehicle (Mazda CX-60 I think) but had quite a few scratches and in particular, there was a lot of sticky tape around the window. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 4

PALMA DE MALLORCA, ES - Reviewed by PETER - 16 January 2025

" A simple and pleasent experience "

" Super friendly counter staff at both pick up and drop off. Car had a few scrapes and dents but no issues. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ALICANTE, ES - Reviewed by ALISON - 13 January 2025

" Seamless "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TENERIFE, ES - Reviewed by KATHERINE - 13 January 2025

" Deposit not yet received "

" Deposit not yet received "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by IAN - 11 January 2025

" Went like clockwork! "

" Hassle free! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by STUART - 10 January 2025

" There was in excess of 3 1/2 hour wait and the only cars available were bigger than ordered with extra premium to pay.... Discussion company to deal with.... I will be suing for all our of pocket expenses "

" Horrific experience, and auto europe after no help at all in assisting "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 1

MALAGA, ES - Reviewed by BENJAMIN - 08 January 2025

" Tough. Malaga Airport. I gave a 5 star review based on the counter staff on hiring, they were very effective and humourous in the face of a long day. I took the min insurance for a five day hire where i knew the car would mostly be in my car park not moving. The rest was local to one business event and two socials. No shopping, no public car parks. The drop off man, Amman I think his name is, was giving the impression he was paid to find faults. His claim I refute is the existing damage clearly seen did not include the clearly old small dents (4mm x twice) in the same region. One of these dents is also very obviosuly on his photo of the original first days hire but the drop off man, refused to accept that. Disgustingly, he charged me Euro 360.00 Without someone at least responding to my complaint I cannot in all good faith recommend your company again and am grieved. "

" Tough. Malaga Airport. I gave a 5 star review based on the counter staff on hiring, they were very effective and humourous in the face of a long day. I took the min insurance for a five day hire where i knew the car would mostly be in my car park not moving. The rest was local to one business event and two socials. No shopping, no public car parks. The drop off man, Amman I think his name is, was giving the impression he was paid to find faults. His claim I refute is the existing damage clearly seen did not include the clearly old small dents (4mm x twice) in the same region. One of these dents is also very obviosuly on his photo of the original first days hire but the drop off man, refused to accept that. Disgustingly, he charged me Euro 360.00 Without someone at least responding to my complaint I cannot in all good faith recommend your company again and am grieved. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by GEORGIA - 07 January 2025

" Would have been good to include a trustpilot score for each of the vendors listed on the website. "

" Good comms when we were delayed and had to arrange an out of hours pick up but want super clear from website what the process would be ahead of time. Would be good to add an FAQ about "what if my flight is delayed" which explains that an out-of-hours pick up is available for a fee and if the driver details are checked online in advance. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

ALICANTE, ES - Reviewed by WILLIAM - 04 January 2025

" Once you find mini bus pick up location everything is straight forward without any fuss. "

" Pick up is slightly misleading, whilst pick up is on airport site, it's not airport terminal. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by SONG WEI - 03 January 2025

" Easy and very competitive in price "

" Upon collecting the car, the direction to the shuttle bus was practically nonexistent. When we finally got to collection point after taking their shuttle, the counter staff was not friendly and changes his attitude as soon as I told him we have got our own excess cover arranged. Made us feel unwelcome. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by PETER - 03 January 2025

" Good value for money. "

" The only problem I found was there was no mention of the vehicle being located off site,I spent 20 minutes wondering around the airport trying to locate a representative. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

ALICANTE, ES - Reviewed by OTIS - 02 January 2025

" Took the insurance as I thought that I wouldn't need the full insurance when I got there I was waiting looking for a auto Europe desk in the airport then to be told it's not on the airport and was looking out for auto Europe transfer but it was called click rental so wasted 1 hour for transfer "

" Took the insurance as I thought that I wouldn't need the full insurance when I got there I was waiting looking for a auto Europe desk in the airport then to be told it's not on the airport and was looking out for auto Europe transfer but it was called click rental so wasted 1 hour for transfer "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 1

PALMA DE MALLORCA, ES - Reviewed by KENNETH - 31 December 2024

" As ever my Auto Europe booking (and rebooking at reduced price) experience was excellent. "

" Shuttle location - opposite arrivals and behind a building - was not easy to find. Queue was fairly long but well managed. Staff were polite and friendly. No pressure over insurance - I have my own excess cover. Outdoor pick up so easy to photograph (in daylight) before departure. Car was mechanically fine, though it had much more damage than documented, though - as advised by staff - I photographed the car extensively. Return was also fine once I fuelled up at the nearby Repsol and found the depot entrance. Return processing was a little slow. A particular "ding" on the bottom of the driver's door was "highlighted" for review. Of course my photographs confirmed that the damage was there before I had been given the car so all was fine. Staff called us a taxi (apparently cheaper than picking it up at Arrivals) to take us into Palma where we stayed for a few more days. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 8

MALAGA, ES - Reviewed by ALAN - 30 December 2024

" As above "

" Pickup was easy, no hassle, and the car was great with no issues. At drop off Bryony was excellent and great to deal with. Tbe car hire business needs more Bryonys "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by SUSAN - 29 December 2024

" You need to update your records to reflect the fact that Clickrent are not actually at the airport. Had I known this I would not have used them. "

" I specified airport pickup only to find that it was actually off airport using a shuttle bus. The bus only had 8 seats which meant a long wait as there were a lot of people queuing. Upon arrival at the rental desk there was an extremely long wait to be dealt with. "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 9

MALAGA, ES - Reviewed by LUKASZ PIOTR - 25 December 2024

" All as expected, used them second time and will use next year. Deposit returned in 24h. All good. "

" All as expected, used them second time and will use next year. Deposit returned in 24h. All good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ALICANTE, ES - Reviewed by KIERAN - 25 December 2024

" Very friendly and efficient staff. "

" Excellent! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by MICHAEL - 20 December 2024

" Good price, no faff, needed to change hire date, amends in 3 minutes, refund in bank before end of day "

" Quick and easy, clean office and courteous staff, will use again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by ANDREW - 20 December 2024

" Always recommend to others. "

" Good experience, friendly and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by MATTHEW - 07 December 2024

" good search site "

" my flight was slightly delayed and the clickrent team stayed open a few minutes late to help me hire the car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by GARETH - 03 December 2024

" Excellent company "

" Fantastic value and very helpful "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 7

ALICANTE, ES - Reviewed by MARK - 02 December 2024

" First time hiring a car as I always get picked up but for the price and the service I shall be doing this again next time "

" The desk staff member (male with beard) was excellent and very helpful. The car was great and the service was great all round "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by NICK - 29 November 2024

" Easy booking experience with the best prices. "

" Very good price and service. However, I did not receive a report of existing damage on the vehicle and it was parked in a dark corner of the multi-storey car park. It was not until later that day I noticed a large scrape on the back corner of the car. I was questioned about it when I returned the car (when they park it in a large bay under spotlights!) but luckily it was ok in the end as they had a picture of the damage recorded from a previous rental. Be careful with this and make sure to check the vehicle out fully before you leave the rental location! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 7

PALMA DE MALLORCA, ES - Reviewed by ALEXANDR - 26 November 2024

" Overall good experience. Counter is not in the airport and shuttle bus not so easy to find. Please follow the instructions provided to find the shuttle, but here is a simple guide - as you come out towards car rentals, pass two zebras and in front of the building with car rentals turn left, go almost to the end where it will be a narrow path to the right towards the building, go through the opening and then there is a red door (when open, you can't see it's red) to the outside, where the shuttle is. Not that straight forward. At the counter is fast. Cars are good - ours had some damages, but they were registered. Drop off was easy and fast and shuttle bus was waiting for us. In overall good experience and will book again. "

" Overall good experience, but I think you need to include separate instructions possibly with a simple map of how to find the shuttle bus. A few people on the bus were complaining about how difficult is to find it. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ALICANTE, ES - Reviewed by HAYLEY - 12 November 2024

" Every thing was fine except the fuel block still not refunded to my bank "

" Still waiting my fuel block to be released on my card for £167 not acceptable after returning the car a week ago "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by MICHAEL - 07 November 2024

" Collecting and returning the vehicle was very well organised Staff were friendly "

" Good service provided by ClickRent However autoeurope web site empties they are based at the airport however its a shuttle bus to their premises "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by BENJAMIN - 06 November 2024

" Very quick, good price, easy to use "

" very efficient, easy to pick up and drop off car, Only feedback would be that it could be easier to find their transport Van in the instructions "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ALICANTE, ES - Reviewed by COLIN - 06 November 2024

" I would rent from Clickrent again although it should be made clear you have to use their shuttle bus to collect and return the car. "

" Great experience with clickrent although we had to wait longer than expected to get taken to the pick up location "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MALAGA, ES - Reviewed by SAMUEL - 01 November 2024

" Overall satisfied "

" Delay with returning vehicle Lack of ability to pay deposit via American Express annissie "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 9

MALAGA, ES - Reviewed by RICHARD - 31 October 2024

" Excellent. "

" Good price, fine car, no problems. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 9

ALICANTE, ES - Reviewed by KATHLEEN - 31 October 2024

" Ended up paying almost the same again when I arrived for extra insurance "

" Hard sell of extra insurance "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 7

MALAGA, ES - Reviewed by MICHELLE - 29 October 2024

" Terrible. I will never use again. I have also been overcharged so will be contacting you about that "

" The telephone number we were given to call for pick up did not work. When I rang the uk number for Auto Europe I was on hold for 10 minutes and then got cut off. When I rang back the person did come back and answer my question but just played a recorded message to me. We landed at 9.30 and it took 3 hours before we got the car. Appalling "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 4

PALMA DE MALLORCA, ES - Reviewed by MARTIN - 29 October 2024

" Please see above. "

" Not a good experience. Took a long time to be seen at the counter. There appeared to be others that came in after me that got seen earlier as they had a different type of ticket. Car was badly scratched down one side. Car was a Mondeo saloon and not a compact that I had asked for. Many roads in the old towns in Majorca are very narrow. Was not aware that I could not drop the car off before 8am without paying a Euro 55 fee. I did not see that in any of the booking information. If there it was well hidden. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 5

MALAGA, ES - Reviewed by ROY - 29 October 2024

" Very happy to continue using Click Rent "

" Fortunately I know how these companies try to cheat people out of money by claiming false damages. I made a comprehensive video detailing all of the damage to the vehicle when I collected it and I'm thankful that I did as the check out agent was desperate to find something and charge me. He was incredibly rude, not just to me but also to the other 3 drivers waiting to return their cars. It was a typical display of the poor customer service that these cheap rental car companies are famed for. I received no extra charges due to my vigilance. But I have no doubt that many other people are not so fortunate. On the other hand, the check in agent was very nice and efficient and should be commended. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 9

ALICANTE, ES - Reviewed by MONJA - 29 October 2024

" If you want to use Click Rent, go direct. Not through Autoeurope. They will hit you with extra charges!! "

" Upgraded insurance with Autoeurope, was then "forced" to pay extra for insurance by Click Rent. Not happy "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 7

ALICANTE, ES - Reviewed by ROBERT - 27 October 2024

" I'll use your system in the future but I'll use other sources of information to get the best deal. "

" The rental cost was excellent. However wanting to increase my excess insurance to 200 euros therby decreasing my credit card from 1000 euros to only 200 euros was sheer insanity in terms of value. I had taken uk insurance on the excess in the UK for a further £30. On return of the car the main purpose of the handover guy was to look for changes on the car during my rental. He spotted a small scrape on the rear near side wheel and was going to withhold the 1000 CC block until I zoomed in on the photo I had taken during collection. This company offers low cost rental on the basis that they will either make it viable/profitable on the basis of added costs or just cover depreciation as in my case. I'm unlikely to choose this company again. "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 8

IBIZA, ES - Reviewed by DEAN - 24 October 2024

" AutoEurope should do some background checks to their chosen partners. ClickRent are a poor and unsatisfactory rental firm, and I believe AutoEurope should not be supplying them with customer business "

" Appalling quality of vehicle and service ay collection was indifferent and not helpful. "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 1

PALMA DE MALLORCA, ES - Reviewed by PETER - 24 October 2024

" Click-Rent is not at Palma Airport. "

" Expected car to be at the airport, not a bus journey away. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 4
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by STEPHEN - 23 October 2024

" I am likely to recommend because staff were great but more attention to the cars being checked before release is required "

" The staff were great but we had to change our car 3 times during our rental. There were problems with being unable to lock the fisrt 2 cars and there was a constant annoying rattle from the 3rd car and warning signals about flat typres. No screen wash on the 3rd car. They should need lease defective cars. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 2

MENORCA, ES - Reviewed by MARK - 22 October 2024

" Very efficient service at a good price "

" The car had a lot of scratches and dents. Interior was clean but the exterior was quite dirty. None of this was a problem but it's why I said 8/10. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by ALAN - 21 October 2024

" first time user and was not sure about the shuttlebus service as assumed they were at the airport. but no need to worry they run a brilliant service evert 5 minutes all very convenient would highly recommend "

" fantastic service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by TERRY - 19 October 2024

" Excellent service and vehicle, the only slight issue, was the lack of signage for the transfer pick up location. "

" Excellent service and polite staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by TREVOR - 16 October 2024

" Car pick up details needs to be much clearer. IE you are looking for a minibus ride to an off airport company. Otherwise everything superb for the price. Chose not to bother you about the tyre as it wasn't a show stopper. Hope that's OK? "

" Selected on airport rental so was shocked to find it was off site as the procedure wasn't clear. The car was good but picked up in the dark and the onboard computer set to German. Following morning found front passenger tyre flat so pumped it up. Changed the computer to English which showed a tyre warning. I just pumped the tyre up daily and mentioned from a safety point of view Click Rent should sort it before another hire for that car which they accepted and returned my deposit in full. Every one is happy and no major damage done. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by IAN - 11 October 2024

" The auto Europe top up insurance was not recognised by Click Rent. "

" Surprised it was off site, I thought I selected in terminal. Car was well used (70k) and had perished wiper blades. Otherwise just about ok. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 6

ALICANTE, ES - Reviewed by PAUL - 10 October 2024

" I really feel that you should be clearer about these rentals and where they are on the airport and how to get to them. "

" I wasn't made aware that the Clickrent rental office was a mile from the terminal building. I assumed it was in the terminal building as was advertised as on airport. So arriving late at night and not speaking Spanish, I didn't realise there was a shuttle bus and where to catch it. So I had to catch a taxi to the clickrent rental. It wasted a lot of time as I had a 2 hour drive to the resort and incurred a cost which was annoying. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by MARGARET - 09 October 2024

" I have used Auto Europe in the past and your response to this will dictate whether I use you again or recommend. I appreciate you are only the agent for the hire companies however their behaviour does reflect on yourselves "

" I have hired cars from Alicante airport for over 20 years and have never collected a car in such poor condition. It had done over 56000k and had damage from the wheel trims to the under carriage trim to the bumpers. We had to tighten the rear number plate to prevent it falling off. When we collected the car I went back into the office to ask if the damage was logged with Clickrent. The representative behind the counter did not get up and waved me away and said take photographs which I did. This was done as best I could. Upon returning the vehicle an inch long chip on the inner side of the rear drivers side wheel trim was pointed out. I had taken a photo of that wheel to show the damage on the wheel arch and the chip had not shown up because the car wheel was in a different position. The clickrent representative announced we would be charged despite them not having provided me with a fault sheet at the time of pick up. He was bullying in his attitude and I was very distressed by this. He was intimidating and would not accept that the damage could not be seen if it was in the any other position than six o'clock. I paid the requested amount and left feeling I had been had. . "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BILBAO, ES - Reviewed by IAN - 05 October 2024

" Sadly in the past we have had good experiences and one bad experience, this was not a good experience. "

" We were advised forcefully to take out extra mileage for 80 euro even though we insisted that we had booked unlimited. Language difficulties and a member of staff with attitude, travel tiredness and other issues made negotiating difficult. On my return to UK I found that we had booked unlimited mileage. How do I get my monet back from Click Rent? "

Value for Money: 9
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MENORCA, ES - Reviewed by NIGEL - 03 October 2024

" Dreadful experience "

" Car fine but on return said ŵe had very small damage to front bumper, we totally disputed. They had never given us any information about condition on pick up, but we had checked ourselves and took photos of most obvious. We missed one shuttle bus to terminal and couldn't miss second so forced to sign that we accepted charge. Invoiced for 480 Euros for a mark a couple of centimetres across. Given customer care email to take up complaint but they haven't answered three emails. Looking on Facebook this seems to be normal procedure for these cowboys, stop using them for your own good as well as customers!!!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

PALMA DE MALLORCA, ES - Reviewed by COLIN - 01 October 2024

" The experience with auto Europe was fine. I have no issues with their process and the booking. I also seem to remember that as part of the booking process, we were advised not to take out any additional insurance, but I couldn't find this in writing. "

" The counter stuff at click rent at Parma airport were extremely aggressive and trying to sell their add-on insurance. This insurance worked out more expensive than the cost of hiring the car and they were very insistent that we could not take the car without insurance. Eventually, I managed to get him to agree that I could take the car without insurance and that the liability was only for the £1,000 excess. He was very aggressive throughout the entire process and it created a very stressful start to the holiday. I had already taken out additional insurance to protect this thousand pounds excess. But he dismissed this and said it wasn't valid. He clearly told several lies throughout the process. I certainly will not be using click rent again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 5

IBIZA, ES - Reviewed by ANTHONY - 29 September 2024

" Booking was easy & the price was ok, I can't comment on the insurance cover as luckily I didn't need to claim "

" Everything was ok overall but the car had a lot of damage external and internal.. the drop off was very quick!! "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 4

PALMA DE MALLORCA, ES - Reviewed by GRAHAM THOMAS - 29 September 2024

" Satisfied "

" No problems returning vehicle, and none of the usual accusations of supposed damage to vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by DONALD - 27 September 2024

" Speed airport collection and allocation of cars. "

" Long wait at the airport for transfer and once there a long wait for the car. Car had lots of existing damage. The drop-off went well. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 6

MENORCA, ES - Reviewed by TOBY - 26 September 2024

" The collection/drop off point was too far from the airport terminal "

" The staff were efficient and friendly but the extra payments were confusing and not explained well enough "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 3
Condition of the Vehicle: 7

PALMA DE MALLORCA, ES - Reviewed by BENJAMIN - 24 September 2024

" I probably wouldnt recommend due to the above reason. I would tell people to be more forceful and not to get pressured into paying for additional insurance. It wasnt until we got to our hotel and looked at the email to say we already had cover. Can any refund be given? "

" Overall was happy but i wasnt happy with how i was pressured into spending £160 for insurance. When i booked the car i paid extra for insurance so i didnt think i wouod need to pay for more insurance. We were told at the desk the insurance we bought with the car didnt cover us which made us panic and pay the £160 to the company. Felt like we have been stung.... "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTANDER, ES - Reviewed by GAVIN - 23 September 2024

" I ordered and paid for a car which you rented from Click Rent, which closes 5 minutes after my plane was due to land. You knew my flight number and it's arrival time. This booking was never capable of being fulfilled. I request a refund and obviously will contact you to discuss. This caused me gross inconvenience with stress, taxi fare, wasted day in having to hire another vehicle the following day "

" They cancelled my reservation and left me without a car, in the middle of nowhere on a Saturday night "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

IBIZA, ES - Reviewed by PETER - 23 September 2024

" This is advertised as being at the airport, it isn't , a shuttle bus from a local car park takes you to an industrial estate . I wasnt expecting that, the web site doent make that clear at all "

" The car I hired had various bumps and scratches , I expected to have at least a piece of paper with the scrathes marked on it countersigned by someone at the office. Instead I was told to 'take a picture of the damage, for when you bring it back'. - not impressed. I was fully expecting to be arguing when I brought the car back, however in the event ,the lady checking the car over found no complaint and promised to cancel the deposit . So they must have known the car had been previously scratched and scraped, just didnt bother telling me "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ALICANTE, ES - Reviewed by HARRY - 22 September 2024

" We had an appauling experience. "

" The supplier, through human error, failed to provide us with an out-of-hours drop-off yet intended to charge us for it. We received a face-to-face apology but no e-mail or WhatsApp follow-up on our complaint. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

ALICANTE, ES - Reviewed by JOHN - 22 September 2024

" Seamless procedure throughout collection and return "

" Easily identifiable rental location Only issue was after taking out the additional insurance offered on line i still had to leave a €1200 deposit "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by GORDON - 21 September 2024

" Good value and communications from Auto Europe. "

" Quick and efficient service "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SANTANDER, ES - Reviewed by SABINO ANDREW BRUNO - 18 September 2024

" very easy to book and rebook if needbe! "

" excellent service from the agent who served us. IF ONLY all car rental firms could act the same way, we would be a lot happier. Of course, customers also need to behave responsibly. Based on our experience, we have decided to choose ClickRent whenever we have the option! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by HELEN - 18 September 2024

" I have already shared my experience in a complaint that I haven't received a response for. Without a response, I would actively tell me friends to avoid Auto Europe. Perhaps this could be changed if you were to answer my complaint. "

" I have already shared my experience in a complaint that I haven't received a response for. Clickrent gave me false information and tried to sell me insurance I didn't need. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ALICANTE, ES - Reviewed by MARK ANTHONY - 12 September 2024

" No problems whatsoever ( although I have rented and driven in Europe for many many years so like to think I am pretty experienced ) "

" Vehicle was correct size and spec, clean, very little damage and speedy collection and pick up, fantastic out of season pricing ! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by MARIO - 09 September 2024

" Wouldn't use them again and I wouldn't recommend this company to anyone "

" Very bad "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MALAGA, ES - Reviewed by JACK - 06 September 2024

" Not if you use click rent as a contractor as this has got to be the worse car company I have ever used "

" To be totally honest. It was the worse experience I have ever had collecting a car. It took longer to pick up the car than it did for me and my family to fly from London to Spain. I totally get being a busy company, however collecting people from the airport was extremely busy so waiting for the shuttle bus took longer than it should of and then collecting the car from the pick up counter was so slow it totally ruined the experience for us. The same when dropping the car back, again really busy so we missed the first run and then have no idea when they are returning as they took atleast 30 mins minimum before they returned, so to make sure that my family and I weren't going to be late we ended up calling a cab from the drop off too the airport which took 3 minutes which included collecting our bags which I had a 6 bags, a buggie and a travel cot. So I have no idea why the shuttle bus took over 30 minutes to drop off 8 people at a time and then to come back. Honestly I will never use clickrent again and will never recommend them and I will push people away from using them as they obviously don't employ enough staff to deal with the amount of customers they have even though they know in advanced as you have to book the car plus they were getting walk ins so was such a terrible service and the staff wouldn't even give you a heads up on waiting time. This was hands down the worse experience of collecting a car abroad and we always drive abroad so have done this many times, this really was terrible. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 9

MENORCA, ES - Reviewed by STEPHEN - 06 September 2024

" Never use anyone else. Always a brilliant experience. Thank you. "

" Fast & efficient but could do with a more frequent shuttle bus pick up from airport on arrival. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by RISHAB - 03 September 2024

" I am very annoyed about the additional charges - I would not have minded so much except Auto Europe's paperwork did not mention this anywhere, and I had no choice but to pay the additional fee if I wanted to pick up the car. This more than doubled the rental costs. "

" I booked the car and was astonished at the low price. However, when I collected the car I was charged an additional EUR55 as it was past 10pm when I got to the office (as my flight was delayed). Nowhere in the documentation from Auto Europe or Clickrent did it say that this would be a possibility. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ALICANTE, ES - Reviewed by ROBERT - 03 September 2024

" Only negative is it states that Click Rent are at terminal, not remote. "

" Fast and efficient service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by LUCIE - 02 September 2024

" After sending photos of the car at the end of my rental, as requested (as I paid an extra €55 to drop the car at the airport as my flight was too early to wait until the Click Rent site opened at 8am) I was told I was being charged €330 for scratches made to the car during my rental. I know for a fact, there is no way these scratches could have been made during my rental as the car was parked in 1 place in a designated parking area the entire time and we only made 2 very short journeys where I parked in a completely open car park and these scratches look like old wear and tear to the car. Then, when I contested this charge over email, I received no response. Then £668 was taken from my card without any further explanation for what that extremely high fee related to. It is completely outrageous and I am following up with all relevant authorities as this company should not be allowed to behave in this immoral way. "

" I have been completely scammed by this company and am following up with the relevant authorities. £668 was taken from my account without any justification. I am warning everyone I can not to use this service and I can see hundreds of reviews online from people saying exactly the same thing. Something needs to be done about this and I will never use AutoEurope again while you continue to promote ClickRent. This is a total scam! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

ALICANTE, ES - Reviewed by JONATHAN - 02 September 2024

" Auto europe showed this car on sky scanner as collect from terminal when it was a shuttle bus. Would have booked elsewhere if information was dispalyed correctly "

" I booked this vehicle as collect at terminal and it was a shuttle bus. Very hard sell of insurance at pick up. The details showing existing damage to the car arrives by email about 30 minutes after leaving the collection point so impossible to check. On return thet went straight to the underside of the fromt bumper and sound damage that i didnt do. Very suspect how they operate "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 4

MENORCA, ES - Reviewed by BEN - 02 September 2024

" All good from Auto Europe "

" Very poor collection from airport, about 50mins. Also tried to claim €2000 deposit rather than the €1200 stated in the contract. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 2
Condition of the Vehicle: 8

ALICANTE, ES - Reviewed by LEE - 29 August 2024

" Avoid this company. Not helpful at all in very stressful situation. "

" We were unable to pick our hire vehicle up on the day due to missing our flight due to a family emergency. We were booked on a flight the next day so made contact with this company to explain. They stated the only option was for us to pay the whole fee again. I found this to be really unfair & appalling customer service. We had already paid upfront for the car hire so lost our money. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by JONATHAN - 24 August 2024

" Easy booking and good price, shame about the rental company "

" Customer expected to check vehicle in confined space, on return a mark on wheel, charged 475 euros. Just a way to get extra money as the mark will not be repaired. Overall very disappointed and would never use again "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 7

ALICANTE, ES - Reviewed by ANDREW - 21 August 2024

" As above - the worst hire car experience I've ever had "

" Absolutely dreadful. I have already emailed customer service about this. The car had more than 10 bumps and scratches, it stunk of cigarettes and had burns all over the seats. We got charged 360 euros for a bump that was already there. A complete scan and a fraudulent business. Would never use again and have reported to trading standards. Please contact me to advise how this is going to be resolved. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PALMA DE MALLORCA, ES - Reviewed by DEAN - 16 August 2024

" Listing advised in airport however after booking my non cancellation booking the t&c's stated a transfer was required, had i known I would have chosen another company... "

" No signs for pick up location and counter staff very rude upon collection, No details of existing damage on car, was told is in the system and he recommends I take my own pictures/video, this was in the pitch black at 10:30-11:00pm - late fee required (€55) despite being at bus stop at correct time but with the transfer I was late... "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ALICANTE, ES - Reviewed by GRACE - 15 August 2024

" They also wanted to charge me €200 euros for insurance. Hire was very cheap but o can imagine a lot of people will be caught out by them saying that they had caused damage. It shouldn't be up to the customer to "spot and record" all the damage already caused to the car. "

" They car was in a poor physical do doing with lots of bumps and scrapes. They didn't do a walk around with me or give me any details of what was already damaged. I had to go back in and ask and they just told me to take photos. When I returned it they accused me of causing a dint. Fortunately we managed to find a picture with it already on but I feel they are totally trying to catch people out. Also it wasn't airport collection as stated I had to get a shuttle bus. Would t have hired if I had known this. "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 1

IBIZA, ES - Reviewed by SAM - 15 August 2024

" Auto Europe designated Click Rent as 'In Terminal' when in fact there was a shuttle bus. A very oversubscribed shuttle bus, getting on which was like being in a rugby match! You are unable to return the car prior to 8am (off site) and they attempt to charge you 50euro to do so. If you have an early flight, this simply doesn't work. We were lucky, our flight was at 9.35am, so we just had time to return it and get the shuttle bus. All of the above should have been made clear my Auto Europe. "

" Auto Europe designated Click Rent as 'In Terminal' when in fact there was a shuttle bus. A very oversubscribed shuttle bus, getting on which was like being in a rugby match! You are unable to return the car prior to 8am (off site) and they attempt to charge you 50euro to do so. If you have an early flight, this simply doesn't work. We were lucky, our flight was at 9.35am, so we just had time to return it and get the shuttle bus. All of the above should have been made clear my Auto Europe. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 5

IBIZA, ES - Reviewed by LUKE - 09 August 2024

" Auto Europe was fast efficient and cost effective the providers they choose need to be vetted more clearly and better instructions given to find the hire car company desk "

" Horrific service charged me for existing damage even when proven via my own photos it was existing. Now going through a fraud claim with credit card "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 4

PALMA DE MALLORCA, ES - Reviewed by NEIL - 07 August 2024

" No issues which is rare in Palma! "

" Everything was fine but collection time longer than normal due to August rush. Bus pick up collection point not clearly advised "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by MICHELLE - 06 August 2024

" The office of collection was busy. The car wasn't in a good condition it felt a bit rent a wreck. The drop off was unorganised and chaotic. We thought that we were hiring a car from the airport also and didn't like that it was outside of the terminal "

" The car was in awful condition and not what you expect to drive around in on holiday. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 5

PALMA DE MALLORCA, ES - Reviewed by MATTHEW - 06 August 2024

" Staff and car very good. Confusion over where to get the shuttle did make the experience less efficient "

" Staff were very friendly and the car was clean and ready for collection. The only negative aspect was that I was not aware a shuttle was required from the airport to collect the car, and the instructions about where to get the shuttle from (at Palma airport) were not made visible "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by JACOB - 03 August 2024

" As above. Not impressed by the lack of transparency, incorrect listing and added fees. "

" I filtered search results to specifically have a vehicle that was on the airport and paid double the cheapest quote thinking this was the case. I was very disappointed to find out I had to catch a shuttle bus to Click Rent. This is exactly what I wanted to avoid. Also, I paid for the collision damage waiver through Auto Europe which I was then told didn't cover all damage, so I had to pay a further €88 on collection. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MENORCA, ES - Reviewed by MICHAEL - 31 July 2024

" The person before me at drop off obviously didn't take out additional insurance and his vehicle was inspected with a fine-toothed comb even down to stone-chip damage which could have been inflicted by anyone at anytime. He was obviously not very happy with the service he received- understandably. I wouldn't have been either. "

" Not as good value for money as led to believe with additional insurances having to be taken out on the spot when picking up the vehicle which was damaged on the rear near side door and the front off side wheel arch - not very impressed - obviously the money paid for insurances to rectify vehicles hasn't been put to its intended use to maintain the vehicles ! "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 5

PALMA DE MALLORCA, ES - Reviewed by DAVID - 29 July 2024

" We had no issues booking and the car was waiting for us. But I emailed auto Europe to discuss the double booking of the full insurance and my email was never acknowledged or responded to. "

" The member of staff who served us was efficient but unfriendly. On asking for confirmation that we had full instance he said no. I asked isn't he was sure as I was confident we had bought it. They charged us a further $200 dollars. When I found confirmation of full insurance with AutoEurope, I contacted clickrent to stop the full insurance and get a refund. This was rejected bluntly without any customer care or discussion. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 6

IBIZA, ES - Reviewed by ROBERT - 26 July 2024

" As above "

" When I booked the hire car i ensured that I filtered cars that were collection at the airport. When I arrived I had to take 6 bags a car seat and a pram along with my partner and a 3 year old to a car park and then into a minibus to another location, and the same on the return. In return there was a tiny scratch on the bumper which was about 4 mm long I was accused of doing the damage even tho the whole car was covered in damage and scratches. I made sure that I took a video when I collected the car showing the scratch. No apologies for accusing me. Completely out of order and I will never use the company ever again. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MALAGA, ES - Reviewed by RICHARD - 22 July 2024

" I would never use ClickRent again and would not recommend to anyone "

" I arrived at the pick up point at Malaga airport at 9.05pm. at I didn't get picked up until 9.40. I tried to contact then by phone but I was unable to speak to anyone, it was a voicemail giving opening hours. When I got to ClickRent's office and checked in it was 10.00pm. I tried to take photos of the damage but was rushed out by their staff so that they could close. I managed to take some photos but when I returned the car I was told that there was a scratch which they don't have on their records. To me it looked an old scratch and when I explained what had happened the guy shrugged his shoulders and and told me that he couldn't do anything about it. I then had to wait 45 minutes for a courtesy mini bus to take me to the airport. When I complained they told me that the bus should be there every 10 to 15 minutes, no apology or anything else. Ride and unhelpful I would not recommend Click Rent to anyone "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

MENORCA, ES - Reviewed by MARK - 20 July 2024

" I've had no response to my claim and would appreciate at least some sort of response from them "

" See email about damage to undercarriage that wasn't by me. "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by SOHAIL - 17 July 2024

" Pay extra £56. Hidden charges "

" Hidden charges "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by DERRICK - 12 July 2024

" No problems. Car was clean and was perfect for 4 people with ample boot space for our luggage "

" A very good experience. Short wait for mini bus to take us to Click&Rent collection point at Son Oms. Staff there helpful and friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by GRAHAM - 12 July 2024

" Great price nice people to deal with "

" Great price not the easiest car on hills but overall perfect for our needs "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by AARON - 09 July 2024

" I would probably look at using an airport based rental company next time due to this experience. "

" Collection at the airport is an absolute free for all, no system in place to prioritise customers. The cost charged for car seats was 50% of the hire cost, if this was known prior I would have taken my own. The contact number doesn't work for the Menorca branch and the voice recognition was awful. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MALAGA, ES - Reviewed by MICHAEL - 01 July 2024

" All good "

" All Good. Got a bigger car than expected. It would be nicer if drivers could help older passengers with their luggage "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by DAVID - 16 June 2024

" Highly recommend auto Europe I have used them appropriately 10 times never been disappointed "

" Really straightforward, location great, staff great, value for money was tremendous "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by MATTHEW - 15 June 2024

" Auto Europe have always delivered a good experience for me but they should protect consumers from click rent and remove them from the platform "

" Worst car hire experience I have had. Please see below email I sent the firm. They charged me €150 for sand in the car Dear Matteo This charge breaches the terms of our agreement and did not meet the threshold of 'Major Special Cleaning'. Especially considering the duration of the car hire. Furthermore your children's car seats are of extremely poor standard and cost twice as much as your competitors for the same duration , while your competitors offer high quality isofix at half the cost. I beleive Clicke rent has a strategy of low initial cost but severely punitive fines and very expensive extras. I will be informing Auto Europe and launching a formal complaint and push for an inquiry to have Click Rent removed from their platform as Click Rents values are not aligned with Auto Europes and it does not meet their threshold standards. The consumer ombudsman in the uk will also be informed. Supporting photo and video evidence will be supplied. Regards "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 5

CALA MILLOR, ES - Reviewed by RAIVIS - 10 June 2024

" Cheap, easy and no hassle "

" Easy to book, cheapest in the market "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by NICHOLAS - 27 May 2024

" All round good service, some bad reviews must be unwarranted. "

" Pick up was a bit slow. But well organised. Nice clean car and very good value for 10 days hire. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BARCELONA, ES - Reviewed by JAMES - 19 May 2024

" Overall very happy with their service. "

" We found it very hard to find the kiosk which is in an underground car park. My phone didn't actually find 'click rent' luckily our taxi driver drove round a bit and we spotted the pink sign. The service at the desk was excellent and very professional and quick so I would use them again. I just think signage needs rethinking..... (we weren't picking up after flying in but came after a few days in Barcelona so couldn't get a transfer bus). "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by IAN - 13 May 2024

" Easy enough, but not clear when booking this is off-airport. Staff friendly but not very attentive and a little pushy with extra insurance. For the car we had, with all it's damage there's no way if they came back with faults I would have paid, as the car war given to us damaged, it would have to have been a significant damaged caused by ourselves. "

" Pick up ok, biggest issue was condition of car and lack of checking which was non-existent. Given Keys, told to find car was not accompanied to car, paper work was blank for car condition. Having found car it had marks on every panel. (Keyed along full length on car on one side, scrapes on both bumpers, more major scrapes on passenger side as if someone had reversed too close to a post/car so both door + wing.) None of this on recorded paper, so took pictures dated time of pickup. When dropped car off, it was described as 'Perfect' how would they know ??? that. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 1

MALAGA, ES - Reviewed by STEPHEN - 10 May 2024

" All went well, but always hesitant that they will find something wrong and charge my insurance excess, however this didn't happen this time "

" Car had a few scratches which we photoed and didn't cause any issues on return. Arrived at drop off at 7.40 am but had to wait until 8 when they opened, although there were plenty of staff about and one advised I could drop off early but it would cost. Tansfers to and from airport to clink rent was good. Had to wait in the queue to pick the car up for about half an hour or more "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 7

MENORCA, ES - Reviewed by STEPHEN - 06 May 2024

" Always use Auto Europe & never trust anyone else. "

" Only one minibus & many people so renter (me) in minibus while Judy had to wait at airport for same minibus to return to pick her up. Very nice car (25,000 km) but no damage shown on paperwork so up tp me to take photos of car with obvious scratches on bumper. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MADRID, ES - Reviewed by ROBERT - 29 April 2024

" Had a very smooth and pleasant service with shiela at the front desk "

" Shiela at the front desk gave impeccable customer service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by IAN - 15 April 2024

" Easy booking and pick up of vehicle. "

" Very good experience but could do with more shuttle buses as there were long queues at pick up and collection points. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by ABBAS - 14 April 2024

" Because it is a daylight rubbery what click rent has done to me and you guys promote them on your website. "

" When I dropped the car off, the member of staff who checked the car was happy with the car conditions and asked me to sign the notepad and said you are good to go. Not at any point she mentioned anything wrong with the car. But to my surprise the next day after my return to London I noticed I had been charged £47.15 without my permission. I made sure the car was clean and the fuel tank was full before handing the car back. I emailed them immediately and have had no response so far. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by ANTHONY - 13 April 2024

" One improvement that could be made is to have a Click representative in the arrivals lounge. After we got our cases we didn't really have a clue what to do next! "

" At first we were really concerned that collecting our hire car off site was a good idea, but it was brilliant. Low waiting time, clean, air conditioned, great staff and no hard sell on the additional insurance. Drop off was easy too, fast, efficient and no quibbles about vehicle condition.Definitely use Click Rental again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by JOHN - 12 April 2024

" The car air-con wasn't working. When returning the car it took 40 minutes for the guy (Only one man) checking in to finally get look the car over to pass and give the all clear. Then we had to wait another 20 minutes for the courtesy bus to arrive . we nearly didn't make our flight. This was a ridiculous delay that we have never had with any other rental in the past. Although I was very polite to the checker he was indifferent that I was even there. "

" At the Airport there were no signs where find the courtesy vans. The guys on check in were good and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BARCELONA, ES - Reviewed by NIGEL - 09 April 2024

" I have no issue with Auto Europe. But Clickrent are not a trustworthy company and I would not rent a car from them again and risk the lives of my family. "

" I have emailed you but not had a reply yet. The first car we were given had 2 bald front tyres. One tyre was worn down to an extensive area of cord. The car was illegal and highly dangerous - I have a picture. We were given a replacement but the counter staff appeared very casual regarding the danger of the vehicle (we had a 2 hour motorway journey ahead of us). "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 1

ALICANTE, ES - Reviewed by ANGELA - 03 April 2024

" Good service "

" Painfree experience. Good shuttle service and quick booking in experience. Would recommend that pick up instructions are clearer (from the airport) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ALICANTE, ES - Reviewed by JOHN - 27 March 2024

" y "

" Hi we hadn't realised when we booked that you contract out the hire to a local company. This caused us delay at the airport because we were looking for a bus in your name. We asked a local and he pointed out the local name on the paperwork. It could be made much clearer. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 7

ALICANTE, ES - Reviewed by JEFF - 14 March 2024

" I have used Auto Europe many times, and always found it an easy experience and good value. "

" The only gripe was because I was early for collection I had to wait 25mins to take the car away. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by JASON - 19 February 2024

" I felt slightly annoyed that the insurance package you sent through was the same as I'd already got (excess cover); I thought I was adding to ClickRent to cover breakdown. "

" I had to take video of the dents/scratches/condition of the car to prove I hadn't caused the damage on return. This made it swift and drop off easy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ALICANTE, ES - Reviewed by PAUL - 12 February 2024

" Excellent all round! "

" All went well. No pressure to buy their insurance, which always puts me off a company. We were upgraded to a bigger car, so the overall price was excellent value. The staff at Alicante airport were very efficient. Altogether very pleased with the service! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by MATTHEW - 09 February 2024

" Click Rent run an absolute SCAM! They charged me £470 for a tiny scratch that I did not do. I am disgusted by their operation and want my money back. They have no proof that I damaged the car. They did not go over the car with me when I took the car and because I didn't take out their expensive additional insurance, which was not described on the rental voucher, the had 2 staff were out in force upon my return, hunting for any excuse to charge me . It's a fraud and I will not give up my efforts to get my stollen money back!! "

" Click Rent run an absolute SCAM! They charged me £470 for a tiny scratch that I did not do. I am disgusted by their operation and want my money back. They have no proof that I damaged the car. They did not go over the car with me when I took the car and because I didn't take out their expensive additional insurance, which was not described on the rental voucher, the had 2 staff were out in force upon my return, hunting for any excuse to charge me . It's a fraud and I will not give up my efforts to get my stollen money back!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MALAGA, ES - Reviewed by BRIAN JOHN - 30 January 2024

" Sadly we are unsure about using them again, but will look into hiring a better make of car. "

" Annoyed to be charged for late arrival, we were not late - finding the new layout of airport then waiting for Click Rents courtesy bus to arrive. To tired to argue with the man and felt rushed doing paperwork as they obviously wanted to close up the office. Also there needs to be a contact number with a human being at the end and not a recorded message. We took video of car inside and out before leaving the office which by then was all closed up. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ALICANTE, ES - Reviewed by MARK - 02 January 2024

" Easy to book efficient "

" Very good no issues apart from a little confusing on pick up but sorted promptly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by KEZ - 02 January 2024

" Will use again. "

" Efficient, easy to deal with. We always buy our own insurance excess in advance and when they saw this they were happy. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ALICANTE, ES - Reviewed by DEREK - 21 December 2023

" Good service car very average "

" Excellent customer service "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MALAGA, ES - Reviewed by ROBERT - 05 December 2023

" See Dec 3 above, nothing "

" Everything about the car, check in and check out was excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by IMAD H A - 04 December 2023

" It's ok "

" The shuttle on arrival is the worst among all companies and very disrespectful , the counter staff member trying to force sell expensive insurance and breakdown assistance saying it is illegal to use spare tyre in Spain as if we are stupid. The wipers did not work in the car so when it rained no visibility . However dropping off the car and shuttle for departure was opposite of arrival it was perfect. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by REUBEN - 23 November 2023

" Easy to book and accurate information about the hire "

" The smoothest, fastest and most effeceint pick up and drop off I've ever experienced with no hard sell on taking out their insurance. Refreshing and wish all the companies were this good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by ADRIAN - 21 November 2023

" Auto Europe do not respond to insurance claim. Terrible experience "

" Charged me 621 euros for a puncture and took another 120 euros from my credit card for unknown reasons. Auto Europe have not responded to my request for insurance repayment "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 7

ALICANTE, ES - Reviewed by LEONARD - 15 November 2023

" Booking the car with Auto Europe was easy, clickrent had a high star rating but I will never use them again. "

" The counter staff were very unhelpful, the car was in a poor condition and there was a lot of damage that was not on the checklist provided by the counter staff. When I tried to get the additional damage added to the list I was told by the manager to take photos and when I return the car there would be no problem, which of course is ludicrous. I had to insist that the additional damage was listed on the checklist or I would want a replacement car. Good job I did this because when I did return the car the drop off inspection was very thorough. Beware of clickrent and stand your ground and take a video and photos of everything. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MALAGA, ES - Reviewed by HYWEL - 07 November 2023

" The booking process was fine but Clickrent insisted on taking a £2000 deposit and then give you a battered car, with faults popping up on dashboard daily, then staff who look for minor issues and then overcharge for repairs! Don't do it!! "

" The car had lots of scrapes on it - on return they found 3 micro-windscreen chips then charged me over £850! I am v dissatisfied with the service "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 2

ALICANTE, ES - Reviewed by ALAN - 02 November 2023

" Always provided a good selection of rental options at a competitive price. "

" First experience with Click Rent and a very positive one. Slight delay in shuttle from airport to collect vehicle but overall very satisfied. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by ANDREW - 27 October 2023

" a nice change to deal with a company like this "

" amazing staff expecially RAQUEL G. she was super helpful thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by SIAVASH - 27 October 2023

" I have s as leats had good service from auto Europe but the car rental company was terrible "

" The car was all smashed around dints and scratches, there was no water in the winscreen wipers. When arrivined they wanted to charge an extra 20 euro for the emergency break down even tho that I have paid the full price with full insurance, the staff were rude and I will never use them again "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 1

ALICANTE, ES - Reviewed by CHRISTOPHER - 21 October 2023

" Auto Europe good as always, seems to be only offering off airport ( Alicante ) car rental which can be a pain compared to on airport. "

" Car wasn't very clean, a lot of minor damages not on the contract - lots of photos had to be taken, quality of car not particularly good. "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 4

MENORCA, ES - Reviewed by PAUL - 15 October 2023

" See above "

" Excellent service from Clickrent. Unfortunately Autoeurope failed to give any details as to how/where to collect the car. I stupidly thought there would be a desk/sign/person at the airport. There was none. A member of airport staff directed us to an area in the car park but again no information there. Other car hire companies were there attending to their customers. They informed us that a minibus from Clickrent would pick us up. We had not been told anything about a bus transfer by Autoeurope. Our car rental started at 16.00hrs but we did not leave until 17.30hrs. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by JOSEPH - 11 October 2023

" Very happy "

" Very happy with a fast efficient experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MALAGA, ES - Reviewed by ANTONIO - 08 October 2023

" See above "

" We didn't know that the rental company was off airport. There was no instructions on how to find the pickup point. It took us 1 and half hour after arrival before we could get on our way. They charged us more for the rental and would not accept our credit card because it would expire in a month. Still they accepted a deposit from a debit card and will return it in 28 days! The car was OK, but the experience was negative overall. We'll stay away from ClickRent. "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by PHILIP JOHN - 06 October 2023

" Need to improve pick up time as we waited even though we had given our flight details "

" Efficient on drop off but slow to pick up at airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

ALICANTE, ES - Reviewed by JAMES - 06 October 2023

" see abov "

" Had to cancel was given the wrong contact details haven't heard a peak from your insurance company in nearly a month "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

IBIZA, ES - Reviewed by MATTHEW - 30 September 2023

" See above "

" Faulty cruise control light on when car was picked up. Had to use the car with warning light flashing g "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

ALICANTE, ES - Reviewed by DEBORAH - 21 September 2023

" I feel AUTO Europe offer me a deal which I was pleased about but it never happened and I think working with clickrent is wrong as I booked my car through your company. "

" Arrived on the 11th September and took ticket number but noticed if you was Spanish you got served first. Took out insurance with your company but told I need to leave deposit or extra insurance with clickrent not happy with that. Also I booked with you company and paid extra for an Alfa Romeo but did not get the car end up with a suzuk vitara not happy. Also when I returned the car Spanish got seen first and then we were just going to board the plane and released we had left sun glasses in the glove box so phone clickrent and they told us they have them in office which was good and we said our family who live in Spain will come and collect them. When family arrived no sun glasses so once again not happy so really not happy with the company. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 2

CALA MILLOR, ES - Reviewed by CHRISTOPHER - 18 September 2023

" - "

" - "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MENORCA, ES - Reviewed by ANGELIKA - 15 September 2023

" If you have rental companies like this on your books, then you haven't done your due diligence of their service offering. "

" This is the worst car rental service I've ever used. Inefficiency and unbelievably rude staff who speak poor to no English and actively discriminate against non Spenish speakers. I stood at the airport a full hour waiting to be shuttled to their rental site and Spanish speakers got preference even if they'd just arrived. On the return they had too few shuttles and when I complained, the agent shouted at me in Spanish and then refused to lift me so we had to get a taxi. Never ever use this company! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 4

MENORCA, ES - Reviewed by TOMMASINO - 11 September 2023

" I hold auto Europe fully responsible for the nightmare we had with ClickRent !! And will be looking for my money back from yourselves "

" YOU Advised in your email Auto Europe had an office at the airport This was not the case ! We were taken by a ClickRent mini bus to an industrial estate approx 15 min drive from the airport. On arrival I was charged 135 euros for insurance. I advised the very rude and ignorant young lady behind the counter I had taken insurance out with Auto Europe. She advised me this cover was not good enough and I would still be charged for any marks on the vehicle. I was in the middle of nowhere my partner was very upset !! I paid the insurance, as I had no choice and the keys were then given to me On returning the vehicle back to ClickRent, a very rude individual demanded 55 euros from me !! I asked why and he advised me the office was closed ? I asked what that had to do with me dropping the car off, all I got was more requests for 55 euros !! I refused to give him any money and refused to give him the keys until our luggage was safely on the mini bus. I am now still waiting for my 200 euros deposit !! I have informed my credit card company and am also talking to UK fraud office and holiday regulation officers Disgraceful and blatant Rip Off of British Tourists "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

PALMA DE MALLORCA, ES - Reviewed by CHRISTINA - 10 September 2023

" Really easy to book online, booked with 'Click 'n' Rent' through 'Auto Europe UK'. Instructions to get to the pick-up point were not clear and phone system is initially Spanish and therefore difficult to use/ understand. Easy pick-up. Helpful staff at the initial collection point. However, when booking online I included the highest level of insurance and paid for it. When arriving at the collection point, I was told that I had only selected the 'basic' cover and that would not even include scratches etc and that it was recommended I purchase the extensive cover with Click 'n'Rent directly. I told the staff there that I had already purchased the insurance with Auto Europe and they said that that insurance did not carry over to their cars and that they only had information to show 'basic' cover - I also heard staff telling other customers this. I then had to pay and additional £131 for accident cover at Click 'n' Rent which meant I had now paid TWICE for the same accident cover/ insurance. I tried to call Auto Europe about this but was asked to call back once the car had been handed back to Click 'n' Rent. I received this review link before I had a chance to contact them again. "

" Really easy to book online, booked with 'Click 'n' Rent' through 'Auto Europe UK'. Instructions to get to the pick-up point were not clear and phone system is initially Spanish and therefore difficult to use/ understand. Easy pick-up. Helpful staff at the initial collection point. However, when booking online I included the highest level of insurance and paid for it. When arriving at the collection point, I was told that I had only selected the 'basic' cover and that would not even include scratches etc and that it was recommended I purchase the extensive cover with Click 'n'Rent directly. I told the staff there that I had already purchased the insurance with Auto Europe and they said that that insurance did not carry over to their cars and that they only had information to show 'basic' cover - I also heard staff telling other customers this. I then had to pay and additional £131 for accident cover at Click 'n' Rent which meant I had now paid TWICE for the same accident cover/ insurance. I tried to call Auto Europe about this but was asked to call back once the car had been handed back to Click 'n' Rent. I received this review link before I had a chance to contact them again. Returning the vehicle was quick and easy. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by MARCO SANTIAGO - 08 September 2023

" Terrible, had to pay again for insurance that I thought I had already paid in the booking page, just to avoid any charges for scratching that it may arise!!! "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 3

ALICANTE, ES - Reviewed by OLIVER - 04 September 2023

" Auto Europe were efficient as usual, though I was sorry to be given a vendor that was so aggressive when it came to added insurance. "

" Dropping the car off was fine, the staff were friendly and efficient but pick up was awful. The (different) staff became extremely aggressive when I refused to take out their excess cover, given I already had a policy elsewhere. They refused to look at the car to check for damage before I took it out. The car was covered in scratches and marks that I recorded. When I asked if I could have a less damaged car, I was told: "You're nothing to me, you didn't take our insurance." "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 7

IBIZA, ES - Reviewed by RAPHAËL - 22 August 2023

" i had someone at Europeurope who told me that I had to do another booking and then they will manage to make click rent to refund me the one who was not used "

" Hello i"'ve rent a car for 1 month and my float was delayed so when Im arrived the staff told me that the car is not available anymore and on top of that told me that my payment is charged.. i had to take taxi for 3 days and rent again at same company for the 25 days and had to pay again and it was more expensive as I booked on last minute. so please can you refund the first booking that was not delivered . i had someone at Europeurope who told me that I had to do another booking and then they will manage to make click rent to refund me the one who was not used Thanks "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 5

PALMA DE MALLORCA, ES - Reviewed by SALMAN - 22 August 2023

" Excellent service "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by MICHAEL - 16 August 2023

" Quick and easy "

" Very quick and efficient at airport and at collection. You have to take your own photos of pre existing damage so you must ne thorough. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by MARK - 16 August 2023

" We will be back thanks for a great service. "

" Really professional set up smooth from the pick up to the drop off. Efficient and friendly staff made things easy. Thanks! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by ALEXIS - 09 August 2023

" I always use Auto Europe for rental and I will keep on doing so in the future. Excellent service. "

" I didn't enjoy having to use a shuttle ride as it made the check in and out procedure a lot longer than planned. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by KATY - 02 August 2023

" Staff pleasant. Long hot wait for pick up. Refusal to check/photograph current condition of vehicle is problematic. Ultimately - if you share details of before and after, you will be charged. If you don't, you won't. "

" Damage to the vehicle was not discussed or recorded at pick up - even if when requested. At drop off we were charged extra. Seems unfair. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 5

PALMA DE MALLORCA, ES - Reviewed by MATTHEW - 01 August 2023

" Great hire company but the website said they were based in the airport and there a 10 minute shuttle away with NO signage at the airport (that we could see) to tell you where there based. "

" Great hire company but the website said they were based in the airport and there a 10 minute shuttle away with NO signage at the airport (that we could see) to tell you where there based. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MALAGA, ES - Reviewed by SERGIU - 27 July 2023

" good value for money "

" AMIDA -was great ! dedicated team member and very knowledgeable "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by BRIAN - 24 July 2023

" Fast and efficient "

" Very quick and easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALA MILLOR, ES - Reviewed by MARCO - 21 July 2023

" All ok. Thank you. "

" Esperience very very positive. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by FRASER - 07 July 2023

" Sales rep was very friendly. Support during the time of the extra costs was minimal. I was simply advised to not be disagreeable with the rental company incase of them not releasing the car. After returning to the UK, Anna in the Lisbon office was very helpful in getting and investigation underway. I am hoping for a positive outcome and a retrun of fees. AE do need to make customers more aware of this clause relating to 4 months before credit card expiry after the rental period. It was a very unpleasant experience. "

" Having booked our holiday vehicle using the basic package, I was shocked when the car would not be released to me unless I paid an extra €378 the higher package thereby nearly doubling our rental costs. It was explained that may credit card did not have 4 months after the rental period before it expired. I felt unable to refuse as I was with my family and we needed to get to our accommodation. I believe this condition needs to be specifically drawn to the attention of the customer in order to avoid a nasty surprise when arriving in country. Anna from the Lisbon office is investigating on my behalf to see if this fee can be returned given that the vehicle was returned in good condition and in compliance with the terms of the rental "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 9

ALICANTE, ES - Reviewed by STUART - 05 July 2023

" Good value for money. "

" Really easy to use and super quick service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by JAMIE - 20 June 2023

" No problem other than that already mentioned. "

" We arrived 3 hours early and I notified Clickrent and Auto Europe of this 24 hours before but there was no flexibility to collect the car earlier, I can understand this to an extent so not a massive problem but some more flexibility would be nice. The checking in was sooo slow, every other customer before us seemed to take forever to process. There was the usual upselling of additional insurance, which in this case seemed very expensive at €200 extra for 7 days excess reduction. The car was in very good condition and we received a free upgrade as our chosen group was not available. No problems with the car and return was efficient. "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by LEIGH - 12 June 2023

" Be prepared to be given the hard sell to upgrade the insurance. Don't leave anything in the car as it will disappear. "

" Staff were very attentive but it became very clear that they wanted to upswell the insurance cover, pointing out that practically everything wasn't covered under the standard policy. When we dropped the car off at the end of the rental my wife accidentally left her tablet device under the passenger seat. By the time she realised about 30-40 minutes later it had disappeared from under the seat, never to be seen again. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MALAGA, ES - Reviewed by TOM - 06 June 2023

" See point 3. "

" Clickrent seemed to be fine. My issue is that I believed I had paid extra through you to waive any excesses only to find a £4000 holding fee would be placed and then told by Clickrent to pay an additional £220 to reduce this. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by SCOTT - 31 May 2023

" Again, all in my email, happy to post it all online if it gets me a quicker response and a common sense decision "

" Ive sent an email to you and click rent already, I'd appreciate a response on that "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 4

ALICANTE, ES - Reviewed by CALLUM - 30 May 2023

" Very smooth, no hassles. Deposit refunded straight away. "

" Read the voucher so had all the information ready. No problems. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by RACHEL - 24 May 2023

" Very good, deposit was returned within the hour "

" This was probably the most efficient car hire experience I've had, I would qualify the statement by saying it was not the main holiday period. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by JONATHAN IAN - 18 May 2023

" Very pleased "

" Staff were friendly and very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by DERRICK - 16 May 2023

" The process from booking to collecting the car was very easy helped by the very good staff. "

" Pleasant and friendly staff, very clean office and all staff efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by SARA - 13 May 2023

" The price was the cheapest. The car was looking really user and it was clear they don't take care of them as we do a full insurance "

" Get a bus from the airport is not easy as they can stop everywhere and if you have kids and luggages is really difficult to catch one. We wait for 1 hour and half in May to get the cat. The employee spent 30 minutes to fill all the paperwork when was all been completed online. The lady was really friendly and kind I'm sure is not her fault. Please do something to make the process faster as nobody wants to spend so much time in your office. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MENORCA, ES - Reviewed by PAUL - 09 May 2023

" Great experience! "

" Need signs at Airport to show where customers need to go to meet clickrent personnel "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by STEVE - 30 April 2023

" The car had multiple digs & scratches on it so had to ensure plenty of photos were taken upon pick up, but would use same company again "

" Checking in took so time simply because of amount of people arriving at same time from coach "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MALAGA, ES - Reviewed by MELVIN - 28 April 2023

" Overall fine. "

" Would have been useful if directed where to get shuttle at airport. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by JENNIFER - 17 April 2023

" I was waiting for the car with 3 children. We didn't get to our hotel until the evening when we expected to be there in the afternoon. It spoilt the start of our holiday and I will never use this company again "

" Had to wait 30 minutes in a queue for the shuttle bus. Then 2 hours before I was called to collect my car "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ALICANTE, ES - Reviewed by STEVAN - 07 April 2023

" Long delay waiting for car "

" Booking offered upgrade to Alfa Romeo (or similar) Which I accepted but was disappointed to be provided with a Suzuki "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by ANTHONY - 05 April 2023

" First time for many years we hired a car. Bit nervous but we shouldn't have been all went really smoothly. For peace of mind we paid the extra insurance and pleased we did as there were a few marks on the car on collection. All round it worked really well. "

" If possible a sign at the bus pickup point at the airport would be helpful. All round very efficient service. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ALICANTE, ES - Reviewed by CHRIS - 05 April 2023

" The price was transparent and undercut deals from the majority of rental firms. "

" Really nice car with excellent shuttle to and from Alicante Airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by DENIS - 27 March 2023

" Not in any way stressful "

" Clickrent could not have done any more "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by ROBERT - 22 March 2023

" All ok "

" Clean, reliable car, pick up and drop off efficiently handled. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by RICHARD - 21 March 2023