" The car broke down 45 minutes after pick up when the clutch went. The emergency call out service was swift and I had a replacement car and was back on the road within 1 hour. "
" Nil "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" No issues to report, all staff were very friendly and professional. "
" Very smooth and quick to prepare and finish the paperwork, less than 10 mins from the desk to collecting the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" excellent customer service "
" excellent customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" So expensive for such a poor quality car "
" Very poor car with constant lights on. Uninterested staff "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" CyCarhire are excellent. AutoEurope prices are going up too fast (month by month). "
" Wonderful staff. Great cars. Staff know the car that I like and provide it to me. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Couldn't fault it - perfect "
" Great price, service and car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I would recommend if I know someone needs a cheap car hire and doesn't necessarily car about the condition of the car they get "
" The first car's clutch had gone so had to turn back and return the vehicle. We were given an alternative car where the clutch was on it's way out but at least was operational. The passenger side electric window switch was intermittent. I guess you get what you paid for as at least the car hire was cheap in comparison to Sixt (even though this was a Sixt car!) "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 3
" Definitely recommend "
" Super reception in Larnaca by Andreas and the rest of staff. Quick, efficient in pick up and drop off. Brilliant team. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" I book with Auto Europe as I love dealing with Sixt at LCA Airport. The staff are always wonderful (counter, pick-up and drop off). "
" The staff at Sixt at LCA Airport are wonderful. Despite the uncivilised times my flights land and flight delays, I am always greeted with a big smile as I approach the desk. The same service levels apply to car pick-up and drop off. Also, although I always get great cars, this last one was exceptional. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Quick and easy to book. Plus I always get excellent service from cycarhire (Sixt) staff. "
" The airport staff are always wonderful and the cars are great too. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great company and fantastic after sales service.If you have any issues phenomenal after sales service "
" Very quick came to the office, which is right outside. Customs done all the paperwork upstairs, cross the road car park, their car already waiting, check the car photographs was on my way, fantastic service would thoroughly recommend this company. We use them again and again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Excellent car. "
" Very happy with car hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" staff are great they do not pressure you "
" excellent service as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Generally good experience, very helpful stuff. "
" Missing parcel shelves so we could not leave anything in the boot, reverse gear sometimes not engaging. Generally the car drove like a donkey, but hay what one can expect for this money You pay peanuts you get monkeys. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" See above everything else was good "
" The car was perfect, the only disappointment being charged extra for being over 70 years of age 5.25 Euro's per day. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very easy happy experience "
" Very professional service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" see above. "
" really really good except when I called the emergency number to ask about extending the car. that lady was very rude and I went with another company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No issues from start to finish "
" Smooth without any problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great value and service with AitoEurope and the peace of mind with the Full dame and theft cover "
" The car was fine and reliable 2020 year but had a lot of scratches etc "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" The car was a bit old and tired. The process was confusing. I like transparency I don't feel this was in place "
" We ordered and paid for a focus (or similar) we paid for insurance, all in the UK before flying to Cyprus. When we arrived we were told our insurance wasn't valid, that we had to buy more, we had to have £1,000 on hold with them to pay for any damage. We were told that we should upgrade our car to get sat nav. We had to pay for petrol up front. None of this was explained on booking. We said no to the upgrade and got a Skoda Fabia, it was fine but very basic and not what we were expecting. I explained that I didn't have £1,000 for them to hold so they took £132 to pay for the petrol, then they held £124 just in case there was damage. I was very surprised and confused. The man told us not to bother buying insurance on line if we go again. Just buy from them. I was not expecting any of there extra costs, which made me over drawn. The situation was quite stressful as we had been up since 3am with no sleep, not ideal! "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 7
" While CYCARHIRE excels in service quality and vehicle condition, there is a notable need for improvement in the speed of deposit returns. Prompt processing of deposits would enhance customer satisfaction significantly "
" While CYCARHIRE excels in service quality and vehicle condition, there is a notable need for improvement in the speed of deposit returns. Prompt processing of deposits would enhance customer satisfaction significantly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Autoeurope has a great local partnership who deliver excellent service. "
" The staff are always lovely. Fast and efficient. The cars are great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great comparison website, good prices and range of companies "
" Easy to hire Lovely quality car Simple returns "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Car was fine, a few minor marks, to be expected. Not a fan of trying to sell the full to empty on return. Who wants to return a car near the empty point, running the risk of running out of petrol. "
" A minor hiccup at the desk at pick up when I was told I had the category of car below I booked. Once I showed the voucher I got the appropriate car with auto gearbox. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Lllllll "
" Only issue was the front windscreen washers weren't working, which I would have hoped would've been checked along with lights and tyres before renting out. Other than that, everything was fine. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" The staff at the Sixt counter at LCA Airport are fabulous. Always welcoming, friendly and accommodating as well as patient/understanding that my flights are ALWAYS delayed. "
" The staff at the Sixt counter at LCA Airport are fabulous. Always welcoming, friendly and accommodating as well as patient/understanding that my flights are ALWAYS delayed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I usually hire cars 3 - 6 times a year in Italy and Cyprus and have always had a good experience with AutoEurope, especially when the one supplier double booked and they got me a car from another supplier within the hour at no extra cost - brilliant "
" Very smooth and simple collect and drop off, with all staff very nice. Good quality car, clean, perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See comments above. First class. "
" Excellent service. Collection and drop off was and is consistently first class in both speed but also the engaging staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Always rent from autoeurope.co.uk across the world and always find services more than adequate "
" Great experience with cycarhire friendly staff and overall good condition vehicle. Sign posting for return was a little confusing but managed to get back to where we needed to be "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Good car rental service. Nice counter staff. Used these many times "
" Clutch on car was desperately heavy. Never bothered complaining as just a short rental. Tyre warning light came. Went back to depot resolved immediately. Great service. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
" See above "
" Lady at reception at airport, Sixt, a bit off, otherwise everything went fine. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
" Generally ok subject to comments in section 3 "
" Easy check in. Efficient handover. Had to return vehicle after a few days as one of the headlights wasn't working. Swap was handled efficiently but I was inconvenienced and have to question the effectiveness of vehicle pre-hire checks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" All good, will use again. Very competitive price. Friendly staff. Bo issues with vehicle "
" Pick up was quick at Sixt desk. Collection of vehicle fine and drop off quick. Park by rental kiosk, rep checks car/mileage/fuel "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" When I querried the list of extra items on the documnet I was asked to sign, I was told they were only there listing what I had already paid for and that I was signing to agree to the pre-autorisation. Upon returing to the UK I have been charged, twice, for insurance as I already had taken it out with you when I booked the vehicle. This type of practice dispalys a total lack of integrity and I feel is very dishonest. I have asked autoeurope to help but all they have done is sent me the signed agreement. This is not helpful, in the least. "
" When I querried the list of extra items on the documnet I was asked to sign, I was told they were only there listing what I had already paid for and that I was signing to agree to the pre-autorisation. Upon returing to the UK I have been charged, twice, for insurance as I already had taken it out with you when I booked the vehicle. This type of practice dispalys a total lack of integrity and I feel is very dishonest. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" I have used AutoEurope for more than 10 years now and have found the service second to none. "
" No problems, all went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I'd like my deposit back please. "
" Great service but I still haven't received my deposit back "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Terrible experience "
" I wasn't able to pick the car up and gave 24 hours notice however Auto Europe was completely inflexible and wouldn't even offer a credit to be used at a later time "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Friendly helpful staff "
" Very efficient pick up and drop off. Booking desk was busy and had a long wait as people in front had not previously booked. We had previously booked but still had to wait a long time behind non bookers "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Average "
" Old and tatty car. 68k km. unacceptably basic. No Bluetooth, no remote locking, no cruise control, empty windscreen washer bottle. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" We use Auto Europe all the time in Cyprus. We like collection and drop off at the Airport instead of a shuttle bus. The cars are generally good. The staff are pleasant and helpful . "
" Our car was ready on arrival. Paperwork took some time as the assistant was new to the job. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall good experience, just not good getting in & out of airport "
" Couldn't get out of the car pick up area as camera didn't recognise number plate. Same issue when taking car back. My wife had to walk to the office to get someone to help. The staff were extremely helpful, but we ended up having to leave the car by the petrol station. This delayed us in actually getting into the airport. Also no parcel shelf across boot, so couldn't leave anything in the car as it would be visible. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 8
" Very quick service at Airport and was away in car within 15 mins of arriving at desk. "
" Only issue was car engine sounded like it was going to break down at any point - noisy and rattling. Luckily I only used car for short distances. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" great prices "
" very easy brilliant staff at sixt counter "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very straightforward "
" Very straightforward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy "
" Trouble free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" A great car hire experience. "
" The car hire experience was uneventful (which is how I like it!). The only problem was that the first car I was given had faulty air conditioning. However when I returned the following day, a replacement car was provided without any fuss. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Simply the best experience in car hire i have had. "
" I have been using car hire in cyprus for over twenty years i can honestly say this is the best most professional company i have ever used. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Requested manual car and given an automatic. Explained I wanted a manual car but was refused the request "
" Requested manual car and given an automatic. Explained I wanted a manual car but was refused the request "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" See above "
" The collection admin process was very efficient and clear. The collection of the vehicle was very quick and was lacking in any information about the car A few days into the rental we had an issue where the car door shut whilst the driver was getting out (it was a bit breezy), the door hit the driver and in turn tripped the door locking mechanism locking the key in the car in the ignition. We called the company and somebody came out within 15 mins and solved the problem. He requested payment of 60 euros which we refused on the grounds that we was'nt given any information about the locking mechanism when collecting the car. He referred the info back to the office and i called a day later to ensure i wasnt going to be charged,i was told i would get a call back. I did'nt receive a call back and when returning the vehicle the company tried again to charge me. After a few calls the charge was removed. This is poor customer service regarding a lack of info about the car and the communication over the charge. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" Worst experience ever!! No customer service, no compassion, no common sense!! "
" I unfortunately lost my wallet getting into the airplane on the way to Cyprus and couldn't find it. It contained my drivers licence card. When I arrived at the sixt desk they told me they couldn't give me a car even though I had all of my details that I could show them on the UK DVLA website. I also rented a car from you the previous week at the same airport with the same desk and they were able to find those details but they still wouldn't give me a car because I didn't have a drivers licence card. It was bad enough and stressful enough that I lost all of my cash and cards and to top it off, they refused to help. I had to spend hours waiting around trying to find a way of getting to my destination with no help or compassion from your team despite them having all of my details. Furious with your poor customer service and lack of help or compassion. I will never use your company again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" If auto Europe didn't use Sixt we would give it a try. Sixt are middle of the road expensive, certainly not the cheapest. We expected better "
" The staff at the Sixt airport counter were unfriendly and rude not a good start. The people at the car pick up were fine. The car itself did what we wanted though my husband didn't have confidence in the car to go up into the troodos mountains. The brakes made a noise, he used the gears just in case , the oil change light for change within 20 days came up and he had great difficulty getting it in reverse almost every time. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
" Easy pick up and drop off. Had a problem with the car, very easy to exchange. Only complaint is trying to call from a smart phone does not allow connect I had to borrow another phone to connect. "
" the best car hire experience thus far. Well done "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I would definitely recommend Cycarhire to friends, family members, colleagues etc simply because of the reasons I've already stated. "
" Booked with Cycarhire in the past and received professional and efficient service from both reception staff and staff at the pick up/collection kiosk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Car was suitable for what we wanted which was getting from airport to our accommodation and trips around local shops and restaurants. "
" Car was suitable for what we wanted which was getting from airport to our accommodation and trips around local shops and restaurants. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" as above "
" car developed a slow puncture in one of the tyres. Took it to the Protarus office and was told I would have to take it to the tyre repair shop 20 mins away and get it repaired myself. Was not impressed with this level of service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The issue with Auto Euro is that when I booked it through skyscanner, the age suggested was up to 75 years old. However, when I arrived at the desk, I was asked to pay €17 euros extra due to the age of myself being over 69, something which it was totally unacceptable to me and where I shall be talking to Auto Europe soon to clarify this and asking for a refund. "
" Pick up and delivery of the car and staff was excellent but although the car's condition was good and I would give it 10, regrettably was engine was not to the standard as one would expect from an automatic car and I would give it a score of 7. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Very good "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very straightforward booking process and good value "
" Good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Would use them again "
" Every thing as stated "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good "
" All good bravo "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Collection was easy Drop off was easy BUT as I said sixt trying to sell ins when I had already bought with you was not right "
" Only complaint is I took the insurance option with you And when I went to collect keys at sixt they insisted I take there ins which was €120 extra ( I didn't take there ins ) but it was a bit stressful with them trying to put pressure on me to buy ins "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Not impressed, booking and arranging the hire vehicle was easy but now I'm not confident the hire car will be at the expected standard. "
" The initial car selected for me (a Corsa) had a headlight blown the replacement had a rear nearside tyre with a slow puncture that I had to re-inflate every other day. I know I could have got back in touch with the hire company but this would have meant losing some holiday time so I put up with the obvious unchecked vehicle. Oh and it was also presented with three quarter of a tank of fuel not full as expected. So you can understand why my score is low. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 4
" easy to book easy collection great service "
" excellent service as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Nice car , good on fuel staff on pick and drop off nice and friendly. "
" So easy and no stress "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall good, shame about the car. "
" Unfortunately the car that I was given was a 16 plate? VW up and the condition was not great. The battery was always a bit suspect and on the night before we were due to fly home it packed up. Managed to get it started with the help of a stranger who had some jump leads. It started in the morning so we were able to get near the airport, filled up with petrol and it went again. Fortunately the garage owner got us going again. The person at the drop off said we didn't do enough long journeys but the car wasn't fit for purpose. Very disappointed as the pictures advertised give you a far newer car. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 2
" A great and easy overall service. "
" A very good experience. The passenger door window was not working, SIXT offered to swap the car but as it had air conditioning I said that was ok, otherwise the car was fine. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Good price, good sevice and good car "
" All worked out well car was lovely to drive "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Although my flight was late there was still plenty of staff at the counter to help me "
" The staff at the counter at Paphos airport were very friendly and helpful as was the staff where I picked the car up. The car was clean and tidy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Long-term Autoeurope fan "
" I liked everything except the excess for people over 70! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great fast and simple "
" Could'nt have been easier or quicker. friendly staff sorted in no time and a good price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy straight forward hire. Car was two years old, clean comfortable and reliable. "
" All staff were good. Pick up and drop off at the airport was easy. Didn't try to sneak in any extra fees "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It was great value for money - all aspects were fine "
" Very good price and we got a free upgrade which made it even better "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Quick and efficient "
" Staff were very helpful and the complete experience was really good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Very good experience, fast and friendly staff and would definitely use again. "
" Very good experience, fast and friendly staff and would definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Bad experience with local company would deter me from using again. "
" Returned car after visiting the fuel station near airport asked for it to be full, didn't register full in car so attendant put finger in & said full, explained this to attendant at Sixt who we returned car to said no problem, but still had money taken out my account for fuel days later!! Car was also dirty when we picked up offered another car but did not want to wait as 1am in morning & just wanted to get to my house. Will not use again. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Well priced and easy to book "
" No issues, quick and helpful service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" All good apart from handover "
" Was done through SIXT, the car had multiple damage all over boot roof bonnet and tried to brush off on collection, was dark and car not under light, moved under light took multiple photos and bought up but they said ok... Bought it up on return straight away, feel like being set up for big bill... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Booking on-line was straight forward. The sixt agent at the airport was very abrupt and dismissive when I queried the €1100 charge against my card as I had paid extra for full insurance. She offered no explanation as to how my excess would be covered in the event of damage to the vehicle. You really need to make it clear to your customers as to how this works. "
" Booking on-line was straight forward. The sixt agent at the airport was very abrupt and dismissive when I queried the €1100 charge against my card as I had paid extra for full insurance. She offered no explanation as to how my excess would be covered in the event of damage to the vehicle. You really need to make it clear to your customers as to how this works. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" The car was a nice vehicle clean throughout. Just the previously mentioned problems let it down "
" The car broke down the day after collecting it from the airport. I drove approx 5miles from my hotel stopped and locked the car. I returned within 2 minutes and the battery was flat and had to call for assistance. Being a motor mechanic myself I know that a battery can fail for no apparent reason. It took 2 hours for assistance to arrive. The windscreen washers were empty. I had to replace the key fob battery too. So all in all not the best experience. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Based on the car we received I would not recommend the company "
" The car was very old, paint work was severely damaged, the inside of the car smelled damp, the gear box was terrible (when I did manage to get it in gear, it would sometimes jump out) and the seat belt warning would alarm randomly whilst driving even though my belt was fastened "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Great start to the holiday "
" Quick and easy at the airport.staff were friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Overall you guys are really good. I've booked with you many times over the years. The car looked good but didn't drive very well and was not in a great condition but as I only needed to run around Larnaca and not go anywhere far it was fine for me. I think that it may be that I paid for excess insurance and they didn't may have given me that on purpose as I would not be responsible for paying the excess or anything else if something happened. If that is the case that's really not good. But this is just what I was thinking as whenever I pay for excess insurance at the counter I always get a not so good car whereas when I don't I always get a perfect car. Strange "
" Overall you guys are really good. I've booked with you many times over the years. The car looked good but didn't drive very well and was not in a great condition but as I only needed to run around Larnaca and not go anywhere far it was fine for me. I think that it may be that I paid for excess insurance and they didn't may have given me that on purpose as I would not be responsible for paying the excess or anything else if something happened. If that is the case that's really not good. But this is just what I was thinking as whenever I pay for excess insurance at the counter I always get a not so good car whereas when I don't I always get a perfect car. Strange "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
" As above "
" I ended up paying £291!!!! Was £160 when I got a quote I paid £90 extra for added insurance but still more than I expected for one week!! "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Booking is smooth but service lacks if you hot problems. "
" Dreadful service. OK, my driving licence has expired 2 months ago which I hadn't noticed but renewed right away online which allows me to drive with continuity. The staff member was totally uninterested and unhelpful. I was stranded at the airport. I could legally drive by all means. I hire a car in resort after getting a taxi to the resort. And yes I used my licence and provided proof of legality. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" See above . Car good but counter service appalling "
" The car was excellent but the counter service lady at the airport desk was not good. She took a very long time to serve people - we waited over 45mins to be served . This needs to be made more efficient as queuing in the early hours after a long flight is not really acceptable. She took so long as she constantly tried to up sell people in the queue and would g take no for an answer. However whe. We eventually got to our car the man there was very efficient and polite . "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy booking experience, no issues at all "
" The car had quite a few superficial marks/damage on the car but the interior and driving experience was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" The car had lots of external scratches and knocks and I noticed that the rear light was not working "
" The car had lots of external scratches and I noticed that the rear light was not working "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Easy to book and good value. Would highly recommend "
" Car as booked, easy pick up and drop off. Would definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good value, loved the collection within the terminal and not off site "
" Positives - Quality car (VW) Collection from within the Airport. No real queue at rental desk. Easy and quick drop off with staff on hand Negatives - Very large deposit required if you do not take their extra insurance at the desk. High cost for an additional driver. Could not add a driver during rental. I was told it had to be at the start or not at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" It was fine and the car served a purpose but we decided not to go on any long drives just in case it completely failed on us! "
" Everything was great bar the actual car. It was an automatic and such a small engine and gear box both in bad condition that I managed to stall it and struggled to go up hill and pullout of junctions (both very dangerous places for a car not to function properly) "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
" All fine as usual with AE. "
" Fine as usual with Cycarhire, Car a bit tatty, but I did decline the offer of another - The rep did this without me asking. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Same comments as above "
" I have booked before using autoeurope, and always book automatics. This time it was a manual. I must have made a mistake, not like me. Can a final order of tge carnot include full details including manual or auto before making payment. Online the fufference was around 6,7 euros, at tge sirport cost me 49 euros. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" N/A "
" N/A "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Really well organised and both staff and car were very good "
" Absolutely perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Smooth, quick and easy "
" Experience was good, although it was confusing that Cycarhire are part of Sixt. I got a really good deal and the car was adequate for what I needed. Sadly the rates for this car hire company are no longer competitive so probably won't book with them again. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" As above "
" This is the 2nd car we have had from auto Europe the last one in may had a screw in the tyre this latest car had a engine management light come on after 4hrs took it back was replaced with another car boot broken after 6 days cars do seem a bit old & tired "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" All good. "
" Everything was fine but car though in good condition could have been newer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Sixt office upgraded my car size to one above but car upgraded too was in poor condition with scratches and dents across vehicle. Vehicle was of poor quality too "
" Not much involvement with Cy Carhire so can't offer much comment. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 4
" as above comments "
" We were directed to the SIXT Airport collection point, the staff were very rued and not very helpful, just what you need at 10.30pm after a 5 hr flight + delays. The car we booked was not what we got as we got the SIMILAR option noted on the booking form. Collected the car from the Airport parking lot and again the staff were not very polite, they looked to be stressed . Car had a smell of cigarette smoke BUT other than that it was very clean / washed & drove well. On car return staff were friendly & helpful and super fast ! Would recommend to friends / family but would warn them of the no frills attitude on picking the car up. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No problems, excellent servive "
" No problems, excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" No problems as always , quick and easy pick up and drop off , car always as described or better "
" No problems as always , quick and easy pick up and drop off , car always as described or better "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" . "
" Positive experience with the car hire - car was done via Sixt. I had some mechanical issues with the car but nothing that got in the way of driving or caused me any issues and so just fed this back to the staff at the end. Good experience - easy to get the car, easy to drop it back "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Car clean. Slight damage noted on pick up, easy pickup upgraded for small fee. Very easy drop off at airport. "
" Easy pick up and drop off. Quality vehicle.Car clean "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Booking was easy, but my comments above about the hire remain "
" I believe I hired a Skoda Octavia to fit me and my family plus luggage but upon arrival I was offered a VW Golf, which was clearly never going to fit us. So I was forced to pay another €400 to upgrade to a VW Passat. I can't help but think this was done on purpose to force sell an upgrade as they knew there was 4 of us travelling. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Car was underpowered, but seemed to be a common experience. Had quite a few dents outside but internally seemed well maintained "
" Car was smaller than requested. Was offered the chance to upgrade to something nearer size ordered at quite a significant cost "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Great experience and friendly staff "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent "
" Excellent experience have used CY hire twice now. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good car with excellent customer service "
" Easy and fuss free . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good value for money other than not the car as per the Voucher. Also I had to pay an age supplement which again is against EU law ie Age discrimination "
" Only issue my Voucher stated Nissan Note or similar and Sixt provided me with Toyota Vitz informing me the a Nissan Note would be additional cost This should not happen as it is misrepresentation "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Good "
" Good. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Counter staff spent lots of time trying to get us to upgrade insurances telling us that the full insurance we purchased was not valid as we had made reservations via yourselves and not with Sixt direct "
" Counter staff spent lots of time trying to get us to upgrade insurances telling us that the full insurance we purchased was not valid as we had made reservations via yourselves and not with Sixt direct "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Long time account with Autoeurope usually fairly competitive. Need to monitor standard of cars offered. "
" Cars need to be to better standard of servicing. Car 1 air con did not work. Car 2 showed warning light on. Car 2 replaced Car 1 which meant 2 hour round trip back to airport to replace plus circa £20 of fuel for the return. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
" Avoid using CYCarhire "
" The lady at the desk was rude and pushy for an upgrade. Feel like we were given a wreck for a vehicle because we didn't want to upgrade as the booked vehicle was big enough and had what we needed. Actual vehicle fell very short and was in a bad state. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 3
" Brilliant, lovely people to deal with, excellent customer service and fantastic price. 100% will use again, thank you "
" Brilliant, lovely people to deal with, excellent customer service and fantastic price. 100% will use again, thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to book, easy to collect car, easy to hand back and all done professionally. "
" Very easy and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great website and easy booking but the sixt car was in bad condition "
" 2016 car with worn out clutch and dents and scratches all over "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 1
" Easy and quite clear booking procedure. "
" Staff not very attentive when collecting car, no info at all, did not ask if we had any questions, needed help to run through car´s instruments etc. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" As above. I will not be making the additional payment and would like this to be confirmed by management personnel please. "
" The car l received had a gear box/clutch problem resulting in me driving the distance back to LCA to exchange. I have since been asked to pay 26.32 for the petrol used to make the journey. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Learnt that its considerably cheaper to take out insurance at the desk on arrival. Excess/deposit is massively cheaper should something happen. "
" Good Service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Having previously used Auto Europe / Cycarhire, I was very happy to receive the same great service as usual. I will be making another booking very soon. "
" I have used Cycarhire in the past and, as previously, the booking, collection and return procedures were quick and easy. The staff were very friendly and helpful and the vehicle was in very good condition and performed well. I will be booking with them again for my next trip in September. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Nice car, easy pick up and drop off "
" Still not sure why I took out full cover on Auto Europe when you get to the desk to pick the car up they virtually insist you pay extra for their top cover. Surely I'm paying twice for the same thing? "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Easy collection and drop off . Will be using again. "
" The air conditioning was very smelly. I think the water was stale. Otherwise everything was very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Unless this is sorted I would never recommend although I have always in the past and everyone has been really pleased "
" I need someone to contact me as I have tried can't get hold of customer services I have been charged twice for the car. I have been using this service for years and this has never happened before very stressed "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Sixt slow at counter "
" New car expected but was changed last second outside on pickup for an old car "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" I am using auto Europe for many years now and I am reluctant that I get the best prices. "
" Great experience and efficient on-site personnel. I had to ask for an alternative car as the first one had an issue with the key and the key hole. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" great service, quick to get the car and was as described. Returning vehicle was also quick. will use again. "
" Great service, no issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very happy as always will be using again "
" Smooth transition , picking up and returning car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Pick up and drop off was very good and absolutely no complaints, just thought the car was a lot higher mileage and in a more"used" condition to what I was hoping/expecting. "
" Car was very well used and older than I would have expected and did make a lot of noise, due to age and condition . "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Just the return of malfunctioning car could have perhaps sweetened it with upgrades maybe "
" We return our first car because Air con was not working I found an envelope in the car advising air con was not working so the staff were aware of this but missed it It was exchanged but I used a day of my holiday to return it no mention of any partial refund or perhaps upgrade to compensate so a little disappointed otherwise good service "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 4
" Car a bit gutless and Battered about but ok "
" Car a bot Battered about and gutless but ok "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Very good carhre "
" Cheapest car hire in Paphos pickup at the airport very nice car I would use these again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No issues to report "
" All good no issues "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Excellent service from start to finish. All staff were friendly and helpful, very polite too. Car was great, no problems at all. "
" Excellent service from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Best comparison site "
" The staff at Sixt are first class - I use them several times a year. Friendly and efficient :-) "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Overall happy with this car hire. "
" Smooth process except for the deposit which takes 4 days to be refunded at the end of the car hire. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great experience and would recommend "
" Very good professional service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above "
" Given a car with no air conditioning then forced to drive 2 hour trip to exchange the vehicle whilst on holiday in 42 degree heat eith a one year old child, then was agued with regarding the air conditioning not working even though Im an Engineering manager with vehicle maintenance background. Passed from pillow to post on the phone, terrible experience. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 1
" Excellent throughout "
" Very Professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" As above "
" Really efficient and professional staff quick and easy process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The hire company themselves (Sixt) were absolutely brilliant, and so was the car, the only downside was the booking itself. I had paid extra for the fully comp insurance and SatNav, but when I arrived to collect my car I was told that you hadn't given me the full insurance (that I'd paid extra for) and that I could have a SatNav that spoke only Greek. If I wanted an English speaking one I'd have to pay extra again! "
" The hire company themselves (Sixt) were absolutely brilliant, and so was the car, the only downside was the booking itself. I had paid extra for the fully comp insurance and SatNav, but when I arrived to collect my car I was told that you hadn't given me the full insurance (that I'd paid extra for) and that I could have a SatNav that spoke only Greek. If I wanted an English speaking one I'd have to pay extra again! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Just all good.... "
" All good with the car and the services. I was very happy with the car and the service. I will rent again for sure next time I will be in Cyprus. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" This is my first time hiring a car and the staff explained all aspects to me regarding the deposit and who I would need to contact if any problems and where to drop the car off on return. "
" Very efficient and helpful staff, ok value. Easy to pick up and return. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Good value, friendly staff "
" Efficient service, friendly staff "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Faultles "
" It was SiXT so great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Car was substandard, clutch at the top underpowered, loud "
" The hire process fine "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
" Would use auto europa again "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Car suited what I required "
" Easy process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Straight forward as it should be. "
" Car was ok pick up fine. Drop off was 4am but no one there when told it was 24 hrs! But just dropped keys off in box. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" minor faults , but over all good service . "
" Car was showing a bulb warning light on collection , staff wer`nt over bothered by this ! during the rental period i found the screen wash was`nt working , again staff not really bothered on being told on return . "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Staff need to not try and sell you upgrades and other stuff and just deal with what you have booked and paid for in advance "
" Okay "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" I booked the smallest car available which suited my needs. Overall, I was very happy with the complete process, from booking online to return of vehicle. "
" Checking of documents, etc at Sixt desk didn't take too long. Car was delivered swiftly to collection point. Return of car to same point was easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great service, smooth and efficient collection and drop off. Car was ideal. "
" Easy process, staff great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Perfect "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I've used auto Europe for many years... never been let down "
" Lovely little car... easy to find the car lot. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great experience, wouldn't book with anyone else "
" Great service, always nice cars, good value for money. Really quick at customer service Sixt desk, highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything was great as usual. "
" Everything was great as usual. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The car I ordered was a VW but I ended up with a skoda. Which I wasnt too fussed with as it's similar size so expected a change could happen. But the car was a banger!! It was dented and scuffed all over the brakes squield when you pressed then and inside was a mess too . Just not nice overall !! I'd not use this again "
" On going to the sixt counter the guy was very polite and efficient. Explained everything to me . Only thing I was abit annoyed at was trying to sell/push me the extra insurance and a larger car (extra money) At 2am I just wanted to be on my way for bed haha "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Very happy with SIXT for last 3 years.Very professional from desk to collection. Thank you. "
" Bit confused about who actually hired the car to me! I went to the SIXT desk and got the keys from them. I have used SIXT for the last 3 years and they have been excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Was pleasant and quick pickup and drop off "
" Was straight forward pickup, paper work handled quickly, and car prepared for check before departing. Given it was a new car, no carplay which I thought was strange, but otherwise all good thank you "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" Booking a car through Auto Europe was a breeze and will recommend it to my friends with the possible Scam warning though about the Agents in Paphos "
" I have given value for money a 3. - reason being I feel I have been scammed into purchasing SIXT Insurance at Paphos airport. I entered the incorrect pin number for my credit card and blocked the pin feature but its a joint credit card for which my wife is the main account holder and would/could have just as easily allowed the deposit to be held by using her card(same account). The agent said I was unable to use my wife's card although the account itself was not blocked - she said if I do not have enough funds for the deposit in another 1 of my accounts, I must purchase their insurance in order to lower the deposit amount to 150 Euro's to get the car. When I eventually purchased the insurance(it was getting very late and I could not call my credit card provider), the agent asked if I would like to use the long card number on the other account in case I enter the incorrect pin again...? This is why I feel I had been scammed as the agent could have used the long card number on my credit card for the deposit because the account was not blocked as mentioned before so there was no need to buy extra insurance(£77.59) which we had already purchased online privately(£13.71) upon booking the car. I believe this could be a tactic to get more sales out of customers. "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Generally all good "
" All good but felt the hirer tried to push a car upgrade more than I expected "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" easy "
" pleasant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great start to the holiday brilliant no fuss straight forward same at the end of holiday will definitely use again "
" Very professional fast no fuss "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Excellent and smooth process "
" Excellent and smooth process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything went very smoothly "
" Efficient collection and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" The rental agent at Sixt was very polite and chatty. She was also very helpful. The first allocated car had a fault with the passenger seat belt but this was very quickly resolved and the vehicle was changed without quibble. Excellent check in on return. "
" Very good. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Very happy with staff, vehicle and cost "
" Very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It's a bit of a nuisance having to queue at one desk in the airport, then drag all your suitcases across the car park to queue again at another place. The staff in the car park were friendly and efficient but also they drove very fast in the wrong direction around the car park and I'm surprised there aren't accidents. I was asked to sign the damage check form without a proper walk round of the car and I had to take my own pictures as I was worried I would lose my deposit on returning the car but it wasn't a problem. "
" The staff on the SIXT desk were rude when I struggled to understand what they were telling me. I could also tell they were annoyed when I refused any of their extra insurance policies, weren't going to make any commission so they became more rude and angry. This was not the welcome to Cyprus I was expecting. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 7
" 1st class so easy and quick from pick up to drop off "
" 1st class so easy and quick from pick up to drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Firstly I waited 20 minutes in the car park, nobody was there to collect my vehicle from. So eventually I walked to a car that had a light in to find your staff sleeping in one if the cars. Secondly the car had a constant rattle in the boot, which was very frustrating. I couldn't see what it could be. "
" Firs "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 1
" Very satisfied "
" Very satisfied with the whole process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very easy, very affordable, nice clean car and the staff was brilliant! "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very satisfied with everything and speed of collection "
" Quick collection process and quick key box drop off . Car had 2 big scratches but were identified . Happy overall "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Brilliant "
" Absolutely Brilliant. 100% recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Will use you again "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great all round. Pleasant counter staff, nice clean car "
" Good choice of cars at reasonable prices "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" excellent "
" great staff easy pick up just outside terminal "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Can't fault the booking process and the prices, great service. "
" I had an issue with the vehicles engine magement light coming on, I phoned the emergency number and was advised to take the car back to the airport, from getting there to having the car swopped took only around 15 minutes, great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The anti age problem was the last straw for me. Over 100 euro for being 76 years old. Nothing said when you bring the car back with no scratches or dents or being good driver doesn't matter. "
" We changed the car twice due to faults "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 3
" Check in and check out is very easy, picking car and drop off at airport, staffs are very friendly and professional. "
" Easy process, staffs at Sixts were very professional and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Our first time using Auto Europe in Cyprus, and everything went like clockwork, delighted with the service. One small negative was that upon drop off, the staff were a little over zealous in looking for imaginary defects. "
" Our first time using Auto Europe in Cyprus, and everything went like clockwork, delighted with the service. One small negative was that upon drop off, the staff were a little over zealous in looking for imaginary defects. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Overall very satisfying "
" Very professional and quick. Staff helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I was surprised with how quick and easy the car hire process was. "
" The booking was great from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very easy from start to finish "
" Very easy from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Car was good apart from the damage and it's not put me off using the company again next time great value for money all round "
" Didn't like that the car was already badly scrapped on one side and the counter staff pushing to purchase extra insurance "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Good service apart from long wait to get vehicle "
" Long queue to pick up vehicle (40 minutes) "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" The car could have been in a better shape "
" Car was a bit old. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Car was perfect for us, clean. Staff as always in Cyprus friendly and helpful. The process is very easy and always works. "
" Staff as always in Cyprus friendly and helpful. The process is very easy and always works. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above very poor "
" You double charged me and even though I've provided all the details you haven't yet refunded me "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Sixt desk who managed pick up and drop off were swift, professional and really helpful "
" Didnt deal with them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" As Above "
" Super easy to book and hand car back over highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" see above "
" Although the booking through auto europe was supposedly with cycarhire, in actual fact it was actually with sixit as per last year. Also as per last year the sixit operative handing over the car assured me he would send over pictures taken of the car to my email address, and as per last year i am still waiting for them. Not sure if its some sort of ploy but i would have to dispute with my bank should sixit try and take any money from my account as sixit for some reason have seemingly broken the terms of the contract by not forwarding photos. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
" Everything straight forward "
" Everything good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy pick up and drop off. Cars immaculate. Staff super. "
" Staff lovely. Car perfect really pleased with the excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Drop off very smooth no issues again friendly staff "
" Fast turnaround at airport friendly staff good reliable car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great "
" All very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" A seamless experience from booking to pick up to return. "
" A seamless experience from booking to pick up to return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" One of the better European Car Rental experiences and not trying to sell you things you don't need "
" One of my better European Car Rental experiences "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very efficient "
" Very efficient - great staff at the airport for pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Scam company very unhappy "
" They would not let hire my booked car because they said my UK full license was not valid even though it's valid until 2032. No refund kept my money and forced my wife to book a 7 seat car for our party of 6 at great cost. Scam company beware.tried to claim my money back but after 3 phone calls to support and 2 mails no response or help from anyone currently waiting for reply from from customer service .I couldn't complain until after the hire was over . Don't think I will receive any help or refund or anyone will respond to this . "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" The car was reliable. Staff friendly. "
" Everything went very smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Outrageous experience. Had to pay out €500 extra to upgrade as my husband was refused his car as the refused his driving licence. "
" Our hire was with Sixth. Due to them not allowing my husband to pick his car up and cancelled his pick up I had no option but to pay another €500 ! to get a bigger vehicle. Outrageous "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 6
" Used autoeurope on numerous occasions never had any problems. "
" Easy pick up & drop off very stress free , booking was easy too. We have used AutoEurope before & never had any problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good and fast service. Picking up and returning the car at the airport. "
" Great service, I recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great car, poor customer service "
" Long queue to pick up car on arrival due to slow service and upselling. Couldn't access carpark and nobody to help on drop off at 4am "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" Everything was easy. Car was great. "
" We were with Sixt "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything. From booking to return was perfect "
" The actual hire was through Sixt. The car was lovely. The pickup and drop off was smooth and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent "
" Excellent quick & easy with no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Quick no hassle. "
" Easy decent car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As I said car and service fine but I didn't expect to have to pay extra for insurance ? "
" Car and service fine but when I booked car I thought that I had paid for insurance but on arrival was told I had to pay additional amount amount which was a lot more than I espected ? "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I feel ripped off and you should be put out of business "
" We hired a car with full cover and when we picked up the car from Sixt we were told that this was a 'con' that they see all the time and that there was no cover, we would have to pay a €1,000 for any damage. We then went for full cover that was a further €160 - total con job I will be leaving as many negative reviews as possible across as many platforms as possible. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 5
" So easy and stress free! "
" So easy and stress free! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have hired better cars in the past "
" Great people but the car was a bit jumpy and maybe needs a service or clutch looking at "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Great experience, highly recommended "
" Quick and easy pick up from the airport. Friendly staff. Easy return of car at the end of the holiday. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very unhelpful "
" Forgot my license when I arrived at the airport Phoned auto Europe to change the driver Told I wasn't allowed to and refused a refund "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Found the whole process very easy and positive. "
" Very efficient and friendly experience. Car was spot on and no upselling or haggling as can often be the case. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Aee comments in point 3, keep up the great work. "
" Excellent service, have used on numerous occasions and each time has been same high standard from enquiry through to actual rental and return. Great work all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great experience overall "
" Great price,great service just a few scratches and dents on the car "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" I emailed autoeurope but did not receive a reply about a concern. "
" I booked the following. CA Basic Rental with Insurances, CDW, THP Nissan Note or similar Economy 4 Door Car Automatic With A/C On arrival at the rental company desk, I was told they don't have a Nissan note and I would have to pay for an upgrade to have a vehicle like a nissan note. I was on a strict budget so declined this. When I arrived at the car pick up point a small car was waiting for me, a Toyota Vitz. It had bird droppings all over the back of the car and the radio didn't work. They attendants were very dismissive, on top of this we had been travelling for 8 hours. I emailed the company but have not heard back from them. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 1
" Very efficient service "
" Very efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent "
" Very easy smooth transition Excellent price and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great prices and cars and your associates at LCA Airport provide an outstanding service. "
" The team at Sixt (for Cycarhire) are delightful. Picking up/dropping off my rental car feels like bumping into old friends. Despite me arriving at uncivilised times, they are always chatty, friendly, welcoming and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy pick up very quick. Staff very efficient and competent. Cars immediately available no waiting around. "
" Always hire cars from you very competitive friendly staff and quick service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great service "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Car easily accessible at airport "
" All staff were efficient and courteous "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Booking was easy, used before and like your service. I thought I was with Auto Europe so spent time at the desk trying to find booking, we then saw we were with Sixit. I paid for accidental damage but they said by card would not work so made me buy their damage for 150 euro, hence I have raised a complaint "
" I thought I was with Auto Europe so spent time at the desk trying to find booking, we then saw we were with Sixit. Car was 6/7 years old, few marks which worried me but we looked after it and all went back clean and washed ! I paid for accidental damage but they said by card would not work so made me buy their damage for 150 euro, hence I have raised a complaint "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" I have never been more disappointed when dealing with any company. I have told lots of people about our appalling experience and will continue to do so. You give your customers a very low priority. I am surprised you are still in business. "
" Will never use company again. Absolutely appalling service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Very good experience all round / Competitive price and car in excellent condition. "
" Not sure of man's name but think he is the boss at SIXT. Very friendly always smiling and explains things clearly as was an automatic car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy website to use good price not problems this end, but expect pushy sales people in Paphos "
" The main issue we had was the hard sell of trying to get you to upgrade the car and try to sell you extra insurance, when we refused both her attitude totally changed from friendly to dismissive, she was not happy we didn't pay her for extras and made that clear to us. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Hire was fine but have just found out 2 weeks after I have come home they have charged me £4.46 extra for no reason "
" They charge me extra without saying anything. I don't know what it's for they never forward ed any return paperwork and no one was on site when I returned. There was nothing wrong and the amount was small but that's not the point if they do this to everyone "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
" See above "
" I feel we were scammed - the desk operator suggested an upgrade to an SUV vehicle and we were charged for this. We were told the Kia Stonic was an SUV but it was just an ordinary hatchback. We were late arriving after a 4 hour flight and didn't realise this at the time. When we dropped off the car we returned to the desk and explained and asked for a refund of the upgrade but they were unable to assist "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Very quick and helpful person at the Sixt desk. She was very nice. "
" Quick and easy although being penalised for not having a credit card was a tiny bit disappointing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to use service, great customer service "
" Everything easy to use and great customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I'm always very happy with Auto Europe. If a problem does arise - which it did not on this occasion - they are easy to get hold of and are helpful. "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The attempts to try to get yo to upgrade, or increase the insurance, are really annoying, especially after a long flight when you are tired. If I want a better car, or more expensive insurance, I'll book it online before I leave. Other than that, fantastic service as usual, thank you. "
" The attempts to try to get yo to upgrade, or increase the insurance, are really annoying, especially after a long flight when you are tired. If I want a better car, or more expensive insurance, I'll book it online before I leave. Other than that, fantastic service as usual, thank you. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No complaints! "
" Upselling by counter agent was irritating, especially extra insurance which he knew I already had - so he was perfectly happy to sell me the same thing again in order to earn some commission. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" I would pay a small additional fee to rent a newer car if it was an option. we rented a small car for ease of parking and use in the old streets not as a cheapest car. We would use you again as your rental process and documents are easy to understand. "
" the rental was provided by Sixt, via the Cyprus-car rental CYCARHIRE The staff were very good and the pick-up and drop off was trouble free. the car was clean but quite damaged on the outside at every side & corner etc. the controls inside the car had worn down to bare plastic. Sixt took pictures of all the damage before we took the car , The interior light and door open warning came on and off every five minutes and the car had no washer fluid. The car was safe to drive and reliable but was not a nice car to be given.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
" As above "
" Simple and convenient. Quick pick up and drop off. Will use again. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Great little Skoda fabia "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Pleasant "
" Excellent service and value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent "
" Very friendly polite staff very straightforward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have 2 more trips coming up shortly and am contemplating whether to book with you again. "
" I had booked a Citroën C1 or similar and was given a VW up (below category B) because that is what my booking was on their system. As my journey involved travelling uphill, I had to pay to upgrade. A Citroën C1 could have easily handled my requirements. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good price easy pick up at airport. Very satisfied used thus company several times. "
" Car was badly damaged and back nearside passenger indicator didn't work. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Very helpful staff from front desk at the Airport to help with getting stuck at the gates on entry to P6. Will definitely recommend you "
" Lovely and friendly staff, well done "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Overall good, excellent staff "
" Difficult to find return car hire entrances for sixth "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
" Great value. The car was in excellent condition and the staff service from start to finish was excellent "
" Efficient and friendly team. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Hassle free .. great valued for money "
" The process from beginning till the end was very Enjoyable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It was a good experience. Staff at both ends of the rental efficient and polite too. "
" It was very good. But I purchased your expensive full insurance package for over half the cost of the rental again, expecting to not have to then ALSO give a €1000 deposit. But I did. Sure it was in the small print. Car was good. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Very friendly staff "
" Seat belt not working properly and hatch back catch faulty "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" booking the car was easy and good price, but experience at airport desk was disappointing "
" not impressed with help at desk when my credit card failed to work and i had to pay extra for using my debit card "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Overall good "
" The car was given out with The flat tyre warning lamp on "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Easy to book plenty of staff at airport to assist "
" Excellent service polite staff very quick to process easy collection "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very easy from booking to drop off. "
" Very good service. Had a flat tyre and all was dealt with very professionally and promptly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Good "
" When changing gear from second to third it crunches. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Goo "
" Engine noisy in low gear "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Everyone very friendly, helpful and efficient "
" Excellent experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above. "
" Accidently took my expired licence instead of current one (my fault) I ubderstabd completly that I couldnt rent a car with that but was unable to change drivers/get a refund/get credit for a future date. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Always a good price however it would be nice to see some form of offers/discounts/incentives for customers who use them frequently "
" Excellent. Had to swap car from auto to manual. No hassle at all. £am drop off...easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The car hire was excellent. The problem was that there was no information to say go to the Sixt desk. I asked a rep at the desk and he initially said he couldn't help with Auto Europe bookings. Then he called us back and a lady processed the booking and was very helpful. We had walked past all the car hire desks, over into the car hire car park, asked at the information desk. Nobody knew where we should go until we were eventually told try the Sixt desk. Not a pleasant start to our holiday. "
" The car hire was excellent. The problem was that there was no information to say go to the Sixt desk. I asked a rep at the desk and he initially said he couldn't help with Auto Europe bookings. Then he called us back and a lady processed the booking and was very helpful. We had walked past all the car hire desks, over into the car hire car park, asked at the information desk. Nobody knew where we should go until we were eventually told try the Sixt desk. Not a pleasant start to our holiday. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very easy and quick service. Experience was great "
" Very courteous and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" We are very happy with the service "
" Very helpful people "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The desk staff were very helpful "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Again very professional from start to finish "
" Very efficient from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Hassle free experience. Provided the Cyprus cheapest car hire I could find on skyscanner. "
" Friendly staff, no hard sell or issues with using my own excess insurance. Pickup and drop off very efficient, car was 8 years old but ran well with no issues. Highly recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above - it would have helped if it had been made very clear at the start of this process that we'd need a credit card in my name to collect the car. "
" I used this site as it offered a very cheap car hire for one day. Unfortunately when I came to collect the car I was told that we needed a credit card in my name. I don't own a credit card. The upshot was that we could still hire the car, but with an extra cost of over 40 euro for the day, on top of the quote £28. This meant that the car hire ended up being much more expensive than using a local alternative. Not good experience! "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As a returning customer I will always recommend to friends and family. "
" Check in and collection of vehicle was very smooth. The fact that they are on airport makes it even better. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Staff had charts detailing damage on an aged but well-serviced car. drove well, no problems "
" Very easy handover, polite staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent prices. "
" Clutch not good. Steering wheel not aligned correctly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Tried to sell me additional insurance which l said l did not need due to additional coverage provided by auto Europe. "
" Car seemed to struggle on inclines. Engine very rough/ noisy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Skoda was basic but clean and very economical on petrol. "
" I tried to request a booking extension by email but got no reply. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall pleased "
" A good service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Great from start to finish. Car was in good condition, Perfect service on arrival and drop-off. Our best hire experience ever. Thank you all at Sixt "
" Great experience. We arrived 15th January at 21.15 from a Manchester flight. Unfortunately we didn't get the name of the man who dealt with us at the Sixt desk but we were very impressed with his helpfullness and can't praise him highly enough. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Useless customer service. Contacted with problem. Not even had an answer "
" Turned up at desk and unfortunately my licence had expired. OK my fault but they where not prepared to accept a photo of my new licence or go onto UK DVLA website where all my details where. Consequently I had to find alternative transport! Cannot beleive in this digital age they are so backward. I did contact yourselves and I'm still awaiting a reply "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" It was good. "
" It was fine "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Convenient and easily accessible "
" Very convenient, desk at exit and car at airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Good "
" Overall very good but some faults with the car IE clutch operation very bad Car arial missing so reception poor Passenger window switch not working "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Very good "
" Very easy experience thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Went to car hire counter lady wasn't very pleasant with little manners. However, I was tried up selling to bigger car said there is only 2 of us. Paper work was completed went upstairs to collect the car. Lady took video of car and off we went. Drop off very easy and quick. "
" Easy paperwork don't forget your hold on your credit card. Got keys return very easy too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No problems whatsoever "
" Efficient no hassle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I Mexer hate any problems with them "
" Make holiday better "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Efficient friendly staff "
" Stress free pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good experience. Efficient team in Paphos and the car suited me perfectly. "
" Only thing that I disliked was the counter agent trying to sell me a rental car upgrade for an additional 10euro/day. That was unnecessary. I chose a car based on my needs and did not need to be told that it would not perform well on mountain roads. Also, they don't need to emphasis their usual added insurance sales pitch that they want renters to purchase from them. Mention it once is plenty. The counter gentleman was very charming except for the sales pitch. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good experience, would definitely use again . "
" Good service on collection, car in fairly good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" Auto Europe was a smooth professional service, I just hope my experience with CYCAHIRE are forwarded to the company so it doesn't happen to anybody else. "
" I only hired the car for my short trip of 4 days. The gear box was a nightmare. It was extremely difficult to change gear. If i would have been staying any longer I would have returned the car for an alternative vehicle. When I returned the car I informed the man of my problem and he said "Its a Kia they are all the same." There was no apology or said he would report it. I find that very poor customer service and will not be using them again. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
" Use AutoEurope 3-4 times oer year and ea h time it goes very well indeed. Keep up the great work. "
" Seamless link with Sixt, service was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very easy. "
" Tyre pressure warning on dashboard, but when checked all tyre pressures were normal. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Apart from the delay returning my excess and the slightly tatty car,not bad. "
" Still waiting for my excess to be returned, much slower than other firms. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 8
" Our initial reception was good and collection was easy. Apart from the above comments. One recommendation would be to have road maps of the Island available at the hire desk. "
" The car rental company was `Sixth'. Overall experience was good. The car was clean and overall tidy. Internally the car wasn't in great condition with the inside black panels of the door clearly worn through to their white plastic base. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Nice and easy car hire "
" Helpful and friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" No waiting and good value "
" Simple, quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Content to use this service again. "
" Sailed through the process to get and return the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good process, very easy to make a booking and found the best price option, cheaper than alternative websites. "
" Hire process was easy and very good value. Car had quite a lot of scratches etc. and seemed quite old as there was no USB port to connect phone/gps. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Condition of vehicle OK , but difficulty getting gearbox into reverse. "
" Condition of vehicle OK generally, but difficulty getting gearbox into reverse "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" See above notes. "
" I am usually happy with Auto Europe but this time was a different matter. Ryanair changed our arrival and depart time(which I know is nothing to do with Auto Europe)but when I went to change the arrival and depart time on your website I was only asked for the arrival time,which I changed. So on the paperwork it had the adjustment for the arrival time but not for the depart time so I was charged an extra £58,the counter staff said that if it had the depart time I would not have been charged. Normally I do not have a problem when ordering a car with you. Not a happy customer. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 2
" Already recommended this company to a friend. Good deal on the car too. "
" Great service, faultless. New car which was spotless and very economical. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The allocation of a vehicle seemed to take a bit longer than it should mainly due to upselling but was otherwise ok "
" The car was quite basic but everything was quite efficient "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" very good value for money "
" very good value for money "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" I thought I had paid Auto Europe for the full car hire price including all insurances so that I was fully protected, but when I tried to collect the car they said I must also pay an extra 117euros or I couldn't have the car. This was unexpected, almost doubled the hire price & ruined the start of our family holiday. "
" I thought I had paid Auto Europe for the full car hire price including all insurances so that I was fully protected, but when I tried to collect the car they said I must also pay an extra 117euros or I couldn't have the car. This was unexpected, almost doubled the hire price & ruined the start of our family holiday! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 4
" Smooth and easy "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No problems whatsoever "
" Smooth transaction from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very disappointed with the car rental from Auto Europe, charged £207 but the car was given by their supplier (Cycarhire) was not as described, very old, damaged and faulty car. Will not recommend any one to use the service "
" very disappointed with Sixt car hire, the car was very old and had so much damage, started showing error on the first day and second day and had to spend a fortune on international phone calls to get a replacement car from them after a couple of days, another car given was also very old and damaged and consumed a very high level of fuel, I spent 100 Euro fuel in just 8 days, really disappointed with car rental. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 1
" Very good and fast easy to find car and easy return "
" Car was hard to get into 1st and reverse gear, car had done 60,000KM .car needs new clutch, I did tell the man on returning the car but didn't seem to interested "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" went well "
" easy and straight forward. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Also terrible! Couldn't get a hold of staff when flight was delayed. Which meant I had to pay more for my vehicle on arrival. "
" Terrible!!!! Rude and unhelpful staff "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
" Where is my fuel refund !!!!! "
" Where is my fuel refund "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall fantastic service and great car "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No problems "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall good experience. "
" Fast and efficient service. Car not really clean. Reverse gear getting stucked for the first couple of days. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Great service, good value, free upgraded car, super friendly team. Best car hire experience in years "
" Really fast, friendly service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" A car manual should be included "
" Pick up staff were miserable and unhelpful "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 3
" Easy booking process and cheaper than going directly to the car hire company. "
" Loved the fact that there was no need to get a shuttle bus and that the car was in the car park immediately outside the terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very unsatisfactory all round, l was asked to pay extra at the airport for a GPS which should have been included in the price, for which the box was ticked, the GPS was not updated so no use. The car was a 5 year old Skoda, not a Corsa ot similar and had multiple scratches and dents, the desk staff at the airport also charged me extra deposit! Joke all round, would not use again "
" I completed a complaint form about my bad experience and as yet have received no reply "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 2
" i hire cars all over the eu i expected a car in a fair condition not a 2015 banger for the money and with it being a sixt franchise i expected more "
" vw golf not ford focus car fitted with odd headlamps nsf was r/h drive the osf was l/h drive so the dip beam focused the wrong way so every body flashed me as if i had me headlights on main beam reported this to cy car hire negative responce damage all over veichle "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 1
" Excellent. "
" Excellent on everything! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great company to deal with very helpful "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Car at pick up ready the guy showed previous damage we also took a video as we went round the car no issues "
" Prompt service at airport arrival and return no hard sell on liability insurance ( already took out in uk for year a lot cheaper ) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good service "
" were efficient and the experience was seamless "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy pickup and drop off. Staff emailed photos of minor damages before you drive off. "
" Absolutely no issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Overall a good value for money experience and would recommend to others. "
" Efficient pick up @ Paphos airport. Car as described in the brochure. No problems throughout our period of hire. Return was as efficient as pick up. Good value for money car rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As we didn't go for an upgrade the vehicle I hired was awful. Covered in scratches and other damage. Rear view mirror was loose and wouldn't stay in place. Clutch had a very short biting rise. Needed to have quite high revs to start moving therefore stalled really easily. "
" Staff were very slow on the desk, asking everyone if they wanted to upgrade, showing pictures, asking and answering questions about upgrading. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Same as above. Car from Sixty was well below their usual standard of quality, otherwise staff excellent, pick up and drop off was fine. "
" Overall ok but for company like Sixty I thought the car I had was very tired and past it's sell buy date. Rather worn interior and worn gearbox. Have had cars before from Sixty and have all been much better quality. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
" All was well "
" No issues at all all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Simple pickup very friendly staff both at desk and in car area would use again "
" Extremely pleased as linked with sixt who supplied a vw up which was in great condition and very economical for our trips "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall, the experience of picking up and dropping off was good, but there were issues with the car itself "
" There was no water for the windscreen wipers. Also, the car was slightly pulling to the right. there was a smell when the AC came on, which usually means it's the pollen filter needs changing "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Very quick and smooth service. Would definitely use again. "
" Very quick and smooth service. Would definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Hire pick up and return went very smoothly, staff were pleasant and efficient on both occasions and the car was clean and in good condition. "
" Hire pick up and return went very smoothly, staff were pleasant and efficient on both occasions and the car was clean and in good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Really easy to book was slightly worried if pick up desk would be open as arrived on a late night flight but open 24hrs. Would definitely use again "
" Excellent value, very efficient and hassle free pick up and drop off process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" The all process was smooth and very easy. The members of staff was fast , friendly and efficient "
" Staff and service was excellent and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" every thing went smoothly on pick up and drop off the engine on the car sounded a bit rough so it could have been maintained better "
" easy to book and everything was explained very clearly "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Nice new car, friendly staff "
" All went well. Only one comment: Upon arrival at Paphos Airport it took us 45 minutes to collect our car due to a very long queue "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Would recommend and good value for money. "
" Polite and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The woman on the desk was dam right rude "
" . "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 2
" Professional seevice "
" Great efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The young gentleman who were in sixt car booth in carpark were extremely Helpful and very professional (a credit to there employers) "
" All staff very helpful, from lady I collected car from too young ladies who I returned the car too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Efficient and professional "
" Always good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" So long as the future pricing is reasonably competitive I wouldn't hesitate to use your company again. "
" The whole process was quick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" very easy to use "
" very easy company to deal with "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" The cost was very competitive and I paid for the additional cover so that the excess was covered, however, the car hire company had no idea what had been booked and said if I wanted additional cover I should pay an additional 80 Euros. I took the additional cover at the time of booking and therefore relied on the Auto aureole agreement. No damage was done to the car so it was not an iissue but I have concerns how the process will have been dealt with should any damage have been done to the car. The excess of 1000 euros was charged to my car at the time of pick up because I did not take the additional cover offered by the car co locally, some people may not want this or have the means to do This. "
" The car was in good condition but it had very little power and I had to keep changing the gears. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Good "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" See above "
" The service was very efficient both collecting and drop off and it is very convenient picking up at the airport. The car could have been better, I did mention to the staff when we dropped off the car that it was not running properly and was cutting out. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Very easy picking up and dropping off. Highly recommend "
" Very easy picking up and dropping off. Highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We were supposed to be getting a Ford Focus or similar. When we got there we were offered a Toyota Aqua which was tiny and couldn't fit our cases and the 4 passengers. After long discussions about how the car wasn't suitable for what we needed and is in no way a similar car to a Ford Focus, we were then offered a Volkswagon Golf, which again is in no way a similar size to a Focus. This car was also a struggle to fit the cases and passengers and my kids were really struggling to fit in the 2 remaining back seats because we had to put one down to fit the cases. Then we were told they actually do not ever have any Ford Focus's in stock. We were told if we wanted something a little bigger we would have to pay more money, which I wasn't willing to do as we had already paid a lot of money for a suitable car but then offered unsuitable cars. Lady at the Sixt desk was nice, the guy who was dealing with us at the car was very patronising and dismissive. Ended up having to take the Golf, which was an older car and much, much smaller than what we had booked. We were very disappointed with the overall service and felt like we had been ripped off to be honest. Wouldn't use again and I am also thinking of mentioning it on trust pilot to save other people having the same disappointing start to their holiday. "
" We were supposed to be getting a Ford Focus or similar. When we got there we were offered a Toyota Aqua which was tiny and couldn't fit our cases and the 4 passengers. After long discussions about how the car wasn't suitable for what we needed and is in no way a similar car to a Ford Focus, we were then offered a Volkswagon Golf, which again is in no way a similar size to a Focus. This car was also a struggle to fit the cases and passengers and my kids were really struggling to fit in the 2 remaining back seats because we had to put one down to fit the cases. Then we were told they actually do not ever have any Ford Focus's in stock. We were told if we wanted something a little bigger we would have to pay more money, which I wasn't willing to do as we had already paid a lot of money for a suitable car but then offered unsuitable cars. Lady at the Sixt desk was nice, the guy who was dealing with us at the car was very patronising and dismissive. Ended up having to take the Golf, which was an older car and much, much smaller than what we had booked. We were very disappointed with the overall service and felt like we had been ripped off to be honest. Wouldn't use again and I am also thinking of mentioning it on trust pilot to save other people having the same disappointing start to their holiday. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 5
" You've always been great, but on the La at hire you hadn't made me aware of some changes by Europe car. And still haven't managed to contact cycar to start processing my refund. "
" Neither you or I have beeen able to get in contact with them since the delays on August 28. I did not show for this hire "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Please stop the fearmongering and excessive insurance excess. £1000 excess is ridiculous and only a tool to sell more insurance "
" Mostly all good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Just great service and great value "
" Great service all rpund "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Being charged another 156 euros after already paying for the extra insurance, was an absolute rip off. Auto Europe were no help at all, sixt were the ones who we had to pay more too and deal with the whole time. "
" I paid for the extra insurance, but because I didnt know my pin number for the credit card, Sixt charged me an extra 156 euros, which waa scandalous. Then the first car got a flat tyre after a few days, so we had to change the car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Poor reception staff on counter female - no arial- so no radio ! Even when asked ! No cigarette lighter ! Surely these should be the car that you have paid for ! "
" Counter staff female abrupt attempting to sell upgraded informing me the hire car chosen would be too small- I drive exactly the same car in UK . Poor customer engagement! Letting you down ! "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" As above "
" All great except for actual car: Broken windscreen washer, broken boot lock, clutch needs adjusting or replacement "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
" Pickup and drop off were great / the quality of the car and the telephone support while in Cyprus was poor. "
" The air conditioning was broken, the volume control on the radio was broken, the glove box compartment was broken, I am expecting a refund and require someone from AutoEurope to call back. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 1
" Overall the counter and handover staff at sixt are very good. When we needed to exchange our vehicle they did this without any fuss. The condition of the vehicles provided was a disappointment this year. "
" The vehicles provided by six car rentals were both in poor condition. A lot of bodywork damage and the air-conditioning did not work properly on either vehicle. The only reason I have been using CYCARHIRE for a number of years now is because their prices are competitive. The aircon was a real let down this year. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Very easy experience , car wasn't the newest but it was good value for money and mechanically sound. "
" Very easy experience , car wasn't the newest but it was good value for money and mechanically sound. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" The booking process with AutoEurope is excellent. "
" The lady who dealt with me at the car rental desk tried to fob me off with a smaller car than what I had booked. She told me that the car I had booked (which was IDMR, Skoda Octavia or equivalent) wasn't available and I could have a compact size car (Skoda Scala). When I pointed out that this was not what I had booked, the Skoda Octavia mysteriously became available. Unfortunately this attempt at fobbing me off with a smaller car did not give me confidence in the hire company. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" All good "
" All went well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good service "
" Smoothe, efficient, quick, stress free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very smooth process at the airport to pick up and return. "
" Very good experience. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Was pleased with auto Europe "
" Air conditioning did not work , just blew out hot air and in august it is greatly needed . Hence have not given top marks . "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Paid extra to get new car - best decision we made "
" Paid extra on arrival to guarantee newer car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very positive experience from collection to drop off at another lcoation. "
" Smooth and efficiant process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good experience "
" Good experience nice car done the job "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Having hired cars all over the world, I would put this at the best and easiest experience I have ever had in hiring a car. Very efficient at desk and car collection point. "
" Very helpful staff at desk and at car collection point. Extremely efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very satisfied "
" Polite staff "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" I have already recommended to a friend who will be visiting Cyprus in late September. "
" Very straight forward when collecting the car and dropping off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Car was over seven years old. Covered extensively in scratches and dents. Rear parcel shelf broken. Passenger electric window would not work for pass get only for driver to operate. Handbrake loosened off twice while parked. Tyre pressures were under inflated. Fuel gauge did not show full on pickup. Was filled up at airport petrol station to brim by myself but not showing full on company check in. Second time they have stated a non refilled return car. Both times filled to brim "
" n. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" . "
" The car is booked with you, Auto Europe UK. However, when you arrive you have no signs to indicate which counter we should go to.. After ten minutes of asking around and following a 4 hour plus flight, we got directed to the SIXT counter, who after 15 minutes finally agreed that we were at the right place. Apart from this everything else was ok. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" If the cars were newer it would be all 10s "
" Good service , competitive price . Car just a bit dated . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Collection was fast and easy. Drop off was equally smooth and easy. The car was clean and the air conditioning worked very well, cooling the car in seconds! "
" Easy to book. Easy to collect. Easy to return. Perfect! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Please see my comments above - absolute rip-off and daylight robbery. I will never go to Cyprus again. "
" I picked the car up in the dark with 2 young children and after a long flight. The member of staff went through the many many scratches on the very damaged vehicle and I just signed off as I wanted to get away. On my return they accused me of causing another scratch, which I absolutely did not, and then charged me over 170 euros and as I had a flight to catch and they had over 1,000 euro deposit, there was nothing I could do. Absolute crooks and thieves. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Very distasteful and unproffesional. "
" easy jet cancelled our flight and we could not make contact with CYCar Hire to arrange a latter collection. they cancelled our booking resulting in us being charged £50 cancellation fee and having to book another vehicle with another company for the next day. very unprofessional. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" I don't understand how this differs from cycahire, so I can't answer "
" It started badly. I had no idea which desk to go to. You need to make it a LOT more prominent on the emails. It was only in one of the emails that I needed to go to the Sixt desk. That was stressful with 3 tired kids with me. Also the queues at the desk need to be managed. 2 people cut in front of me. Then the man at the desk was incredibly slow and was over-aggressive in his sale of insurance. Once I got the car it was good, although I drove off without the headlights on and I couldn't get it to reverse. There was no indication that the stick needed to be pushed downwards to use reverse. A better introduction to the care should have covered this. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" none "
" The service was very good when we arrived at the airport hire desk. We were give an upgrade to a slightly larger car which was appreciated. One area of annoyance was the need to pay more money at the date of collection for additional insurance. This was to protect the no claims excess which was advised to be £1000. During the online booking this should be made very clear. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" Great service. "
" Great customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Helpful when we had a puncture! "
" Pick up was slow - too many customers for the number of counter staff. Otherwise good. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Thankfully I was in a position to pay the upgrade but my brother opted not to and had to squeeze 5 people and 5 cases into a golf, we only had to put 1 case in the back seat "
" Car we booked ( Skoda Octavia ) was not available so were offered an upgrade to a Kadjar for an extra £175 euros or take a smaller car for same price (golf) "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Great no issues with Sixt / CYCARHIRE after very delayed arrival "
" Great no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Whilst car was fully functional it was 7 years old with 70km on clock, lots of stains on seat from wet swimwear, and has no Android Auto connectivity. I expected SIXT to have a newer fleet like National/Hertz etc, not an old fleet like the lower cost local providers.. "
" Quick process, good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" The only real criticism is the cars AC did not work correctly and needed recharging. When we left it was 37 Deg within the car with little to no AC. That should be a check as without AC its unbearable. I did mention this on drop off "
" The only real criticism is the cars AC did not work correctly and needed recharging. When we left it was 37 Deg within the car with little to no AC. That should be a check as without AC its unbearable. I did mention this on drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" The car hire was with Swift who I think are one of the best in the Cyprus region. Pick up/drop off was fine, car was clean & perfect for our requirements. Staff were very friendly. "
" The car hire was with Swift who I think are one of the best in the Cyprus region. Pick up/drop off was fine, car was clean & perfect for our requirements. Staff were very friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" simple and easy and great value for money "
" simple and easy and great value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything all good "
" Everything straight forward, easy staff to deal with,wish all car hire was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Great service all round from booking to collection tondrop off. Have booked again for August. "
" Great and reliable service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" This was a total nightmare. Regrettably I will nto be using your service again and will also warn others of this experience by sharing my experience online. PS What is the point of this feedback as nobody ever follows up to the complainant and nothing seems to ever change. In this modern day and age, your processes need to be more automated and much leaner. I am a process engineer and know what I am talking about. "
" 1. On landing at Larnaca Airport, I had to go to 5 of the car hire companies at LCA airport as I had received no notification of which agent to approach. I eventually ended up at Sixt. 2. I had to take out additional insurance that I had already paid for as the PIN for my credit card was not recognised and the agent would not accept Touch and Pay or my other credit cards on Apple Pay. The agent also refused to accept a debit card due to company policy. 3. On return, the representative had a quick look around the car, asked me to sign and never mentioned anything further to me. What I did not know was that I was signing to agree to small damage damage that he did not discuss with me. At no time did I have any kind of collision or cause damage to the car. 4. I hav not had any communication on what is happening with the money that was reserved against my credit card. This is the worst communication I have ever experienced in over 20 years of hiring cars. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 7
" Professional but simple. "
" Easy pick up and drop off, pleasant staff. Will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very pleased and will be using the company next year "
" Very affishant and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No signage to even tell you where this car hire company is ! car was damaged all over and stunk of cannabis on collection . "
" No signage to even tell you where this car hire company is ! car was damaged all over and stunk of cannabis on collection . "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 2
" Satisfied "
" No complaints, satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No price guarantee when you have already paid before hand "
" Hire company sixt did not have our pre-booked car. Charged me an extra €170 euros with a take it or leave it attitude. When you have a young child you don't have a choice. Your company should not agree prices with customers which you cannot guarantee. I will be taking up this issue with trading standards. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Car was incredibly old. "
" Car was very very old and not what I would call medium size. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 2
" Old car, terrible service, fraudulent practices concerning pre-existing car condition with no contractual record of it provided to customer! I will go on trustpilot to broadcast this problem! "
" Long queue, car inspection showed much damage and 2/3 full fuel tank. Service staff refused to provide paper damage report and no promised email record arrived. I expect lots of fraudulent post-return charges "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Will definitely use again "
" Very friendly staff and quick service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Pleased with car hire, very easy to collect, friendly staff "
" Lovely clean vehicle, ease to pick up and drop off. Front tyre tread was very low though "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Having rented in Lanzarote with full insurance cover was dissapointed to have to have 1000 euro block because Sixt did not recongnise Auto Europe full damage waiver insurance. "
" Car supplied not model quoted, Kia supplied instead of Skoda. Clutch on car bite point jut off the gloor. Had to be careful not to clunk gear change. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
" I will recommend your firm to friends and family and subject to favourable rates I will use you again when I am next in Cyprus. "
" Very quick and hassle free experience. Exactly what I expected. I was not disappointed. The car was in excellent condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Arriving late at night it would have been helpful to have instructions on location of basic controls- eg in the dark I couldn't find the switch for the lights "
" Easy communication "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" The car hire process was good but didn't think they should have given us a damaged vehicle "
" The car had a broken back light .. which I didn't think was good to rent it out like that "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 4
" The actual car was through Sixt. Service at counter and pick up/drop off was faultless. Only slight grumble was the car which had relatively high mileage and was a bit under powered. "
" The actual car was through Sixt. Service at counter and pick up/drop off was faultless. Only slight grumble was the car which had relatively high mileage and was a bit under powered. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Good experience but pricey "
" Na "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Ok. "
" Disappointing the car had to be returned by 6pm. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
" Less stressful than some pick ups as we weren't rushed. "
" Very friendly. Took photos of the car before and after. Received the Ford Focus that we requested. Cars were in an open lot rather than some dark multistorey. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall everything went smoothly "
" Overall a great experience quick picking up at airport and quicker dropping off back at airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Good "
" Good "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" Its a lottery as you never know which company is going to supply your car until you have booked and paid. Luckily Sixt were excellent "
" Rates more expensive than previous years but service from Sixt was excellent "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good service with friendly staff. My only concern was the age of the car we were given, and the clutch pedal was very hard to push down. "
" Very good service with friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Why do I need CYC "
" Why dont I go direct to Sixt? "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" Only have good things to say in regards to the car rental did not have a single bad thing to say. PS maybe the car being named Vitz and not yaris as per all other european countries. "
" Very efficient team got me the car in no time, very friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Qqq "
" Qqq "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I use auto Europe regularly and hope that I'm not going to be charged for the extra petrol "
" I'm a bit concerned that I completely filled the car up with petrol in the garage opposite the airport when I dropped off the car and on inspection of the car I was told that they was satisfied and happy that the tank was full. I have now been told when I have returned to the Uk that the tank was only 3 quarters full, this is not acceptable and I have proof from the petrol station that I could not put any more petrol in the car. I have told the customer service this and I'm still waiting to see if they are going to change my credit card for an extra charge. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 9
" Very easy to manage, great communication, top quality cars, perfect service "
" Never had such a quick and easy pickup and drop off in my life - and I've travelled a lot. Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" For the years I've been travelling to Cyprus for training camps and hiring cars online prior to arrival. The issue here is never really with CYCARHIRE but as they act as the conduit to the rental companies there is always going to be some level of disparity upon arrival at the rental check in desk! Upon this occasion is was the best I have ever had. My SIXT check in desk rental agent "Joanna Cosma" was an absolute charm did push or pressure me to take extra insurances that the other desks always and some unscrupulously will, offered me an upgrade, I declined as I've previously owned the car that was allocated to me I was happy with sticking with what I had initially paid for and again no pressure was exuded upon me to take the upgrade. Lets just say of all the years of hiring on the island this was by far the best experience I have had to date, I have to put this down to the selection of the rental company you select your vehicle from! However I can say that if you do have issues with your rental, the likes of Auto Europe & CYCARHIRE will do little to resolve. It all stems from just selecting a rental company via the portal that you know treats and respects customers as individuals paying for their service and if treated correctly will come back to them again for their repeat business. I am back again in 3 months and certainly know whom i will be booking from next time! "
" For the years I've been travelling to Cyprus for training camps and hiring cars online prior to arrival. The issue here is never really with CYCARHIRE but as they act as the conduit to the rental companies there is always going to be some level of disparity upon arrival at the rental check in desk! Upon this occasion is was the best I have ever had. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good. "
" It was sixt that we hired from but all was good and it had 4 wheels and an engine. . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" it was ok "
" my first experience of hiring a car abroad, took photos of the damage on car and said they would email them to me, but still waiting "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Not happy "
" A/c not working .had to pay extra 8oeuros to get car over all not satisfied "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
" Same as above not very understanding. "
" Lost driving licence so unable to hire the car at sixt larnaca airport they advised to contact auto Europe so emailed and phoned to see if I could have either refund or credit note .Tems and conditions of company . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Very professional "
" Very professional service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good value for money and quick, fuss-free service "
" Fast service and the desk is conveniently situated in Arrivals. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See Box 3 "
" I returned the car in better condition than I received it. They have now sent a pdf doc with pics of damage on it. NO EXPLANATION whatsoever and they expect me to sign it. I'm sure that I'm about to be ripped off by these people. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
" I have traveled to Cyprus larnaca airport fir the last 30 years and I have never been so disappointed with the customer service my wife and I had on this occasion. "
" Your representative at the desk as very rude and called my wife a liar. I do not expect this type of behaviour from a well known company. I hope you do speak to this lady regarding my feed back. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Easy transaction, everything worked well. "
" Basically, very good, car could have been a bit cleaner inside but wasn't bad "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Its was sixt car hire!! and because it was booked through auto Europe it would seem they save the good cars for the people who book direct with sixt "
" The car was a real old banger, it did the job, but had seen better days, think they give these cars out to people who don't book direct with sixt. They also try big time to upsell you a bigger car and extra insurance annoying!!! "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" I had an issue with the car, I called the company and a replacement was there within the hour. "
" The counter staff at the airport desk was extremely rude and condescending. She is obviously unhappy doing her job. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy pick up and return "
" Very open experience they go around the car with you, record and photograph any pre damage and email it to you for your record . On return they fo around the car to check and if all is OK they email the return sheet showing the same damage as the original sheet and said the deposit will be returned in four days "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We had booked a Skoda Octavia, but Sixt insisted on giving us a "new" (4000 km) Skoda Scala instead. This was a nice car, but had much less luggage space; fortunately, we still managed to fit everything in! We will insist on the Octavia next time... "
" All you'd expect from a car hire company. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" A very good experience "
" No problems encountered, staff very helpful and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Smooth and stress free with a great price. "
" Smooth and stress free. The condition report prior and post rental were emailed to me so there were no concerns about condition of the vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Staff all okay, reception was empty on arrival, I asked at other hire desks did they know where the staff were but just got shrugs. After 5 minutes 2 people appeared from the rear door. The airport is noisy and speaking very quickly was difficult to hear, I totally respect the lady wasn't speaking her first language, but as a manager of international teams I often remind my staff to slow down their speech so other can more easily understand accents. The car collection was equally rushed, but I was shocked by to poor state of the car, please see details in section 3. "
" This car had damage just about everywhere all around the bodywork, 2 tyres were close to their wear bar, there was blood on the headlining, stains on the rear seats. Based on this experience I would never hire a Sixt car again! This car had 71,000 on the clock, it was tired and should not be out as a premium car hire, I didn't book Budget Car Hire "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Auto Europe booking was fine but Sixt Car hire vehicles were not maintained well. "
" Car was not godd order. Exchganged one and spent 2 hours going and coming to drop it off as it cut out when you stopped and they even made me go and fill it up before they exchanged it as I would be charged. Even though I was only there because the car was faulty and wasting MY time exchanging. The replacement done the same thing and wipers were but but just kept it as to much hassle to exchange. Cars are very poorly maintained. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 2
" Everything was good. "
" Everything was spot on. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to book. "
" Great service overall. The agent couldn't find my reservation but then I shower the voucher and she made the changes. I can't fault anything "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" The car and hire were great. The insurance status is very confusing and worrying. I paid for the additional insurance when I booked the car. At the desk they were insisting that I should pay an additional insurance with them (Sixt) which was 85 euro. I refused, so they insisted that I paid 1000 euro deposit on my credit card. This was not clear when the booking was made. "
" The car and hire were great. The insurance status is very confusing and worrying. I paid for the additional insurance when I booked the car. At the desk they were insisting that I should pay an additional insurance with them (Sixt) which was 85 euro. I refused, so they insisted that I paid 1000 euro deposit on my credit card. This was not clear when the booking was made. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Good, no hassle airport pickup using Sixt office/service "
" Wanted a cheap small car for short trips around Cyprus with A/C no frills and this car fitted the bill, not new but very clean and no problems. As most companies wanted extra fee for sat nav, so used mobile Google maps, unfortunately couldn`t prevent the older driver charges "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" l am very happy to say very good service and l will rent a car when am back in cyprus "
" It was very friendly staff and very helpfull thank u "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" smooth hire will use again "
" easy hire, great staff at airport quick and easy pick up and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Very recommended "
" Brilliant service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Every thing went well ,until 10 days after holiday when my card was charged 22 pound for fuel even though I returned car full, I emailed company and have not yet had a response "
" Everything was good ,car was great ,Staff were very helpful "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above "
" Good overall but your counter staff should speak Greek and if they don't they should not be rude if asked. The person that served me did not speak Greek and was rude when i said to him that he should. Just because you serve mostly tourists you shouldn't exclude locals or make them feel uncomfortable in their own country. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very disappointed as I had to pay extra because of my age at the desk. I agreed to proceed with the hire as I had declared my age and yet got penalised at the desk . "
" Very disappointed with with the price as I ve had extra 56 euros at the desk. When I agreed to proceed on line I had declared my age so will not use you again unless I have a refund . "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Dealing with Auto Europe was ok but the car provided was not. "
" THESE COMMENTS RELATE TO SIXT, NOT CYCARHIRE I am not sure who Cycarhire are! We hired the car through Auto Europe and it was sublet through SIXT at Paphos. I assume it is SIXT you are referring to. Whichever, the car we were given was poor (see below); the handover and return was ok. Dealing with Auto Europe was ok but the car we were given by SIXT was poor, probably the worst we have hired in many locations over many years. It was old (approaching 50k miles) and in poor condition generally. The hatch was a liability because the hydraulic stays did not support its weight, so it fell. Some switches (e.g. drivers window) were unreliable. The gearbox had a very loose feel making gear selection difficult. The clutch needed replacement or at least adjustment (even pressing to the floor was sometimes insufficient resulting in crunched gear change). As far as we could see all the other cars in SIXT's lot were near new and in far better condition than ours. Very disappointing hire. The car didi the job but I had expected better. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
" Excellent! "
" All round excellent! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Shame about the wait and then the hard sell left a not so good impression..... "
" the wait to pick up the car was far too long over 40mn. 3 counters out of 4 open. Staff tried to upgrade (at a cost) to have a car with AC, we refused, then when we picked up our car it had AC, not really nice to be taken for a fool.... "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Service provided was very quick and efficient "
" Service provided was very quick and efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Been using AE for years, giving me an enhanced feeling of security with all cover insurance and very competitive prices. "
" Effortlessly & straightforward "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Insurance is a little vague as to what is covered and not, don't think it is clearly stated when buying as an add on. "
" Car was a little beaten up but was reassured that this was normal for this time of year, however the car was more that 5 years old. It has had a hard life based on its condition. Probably the worst hire car I have driven but I suppose it matches the Cyprus roads staff at drop off were friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Straightforward and problem free. "
" Good that it was on the airport site and no shuttle. Very short walk, quick pickup and very quick drop off. Just a bit disappointed that it was a rather old car and was not quite what I was expecting. It still went well though! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" As above. Car and drop off staff efficient and excellent in every way. "
" All excellent except that the lady on the counter tried to sell us a car with Air Conditioning for 5 Euros more per day as she said our car did not have it. Well it was lovely weather but not that hot so we said we would just open the windows and declined her offer. Needless to say the car actually had Air Conditioning! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" A good website "
" An organised efficient experience "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" No concerns "
" All went well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above "
" The car manual was in Greek, which we could not read, therefore when a warning light came on we were unable to ascertain what it was for. Also car pedals had been cleaned in slippery substance therefore feet slipped on pedals. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Poor "
" 5 year old car with over 70k kilometres on click and scratches all over it but not shown on inventory? Stakff at airport more interested in getting more money by stating the extra insurance taken out with you would not be recognised by them ? If so your description of the extra insurance which I paid for as extra would have not been used ? Sorry poor car and I thought the car was through your company and not a third party such as Sixt. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 3
" A very easy process. A pleaseure to deal with. "
" The counter staff and vehicle collection and drop off staff were extremely helpful and pleasant. The whole experience was straightforward and and Cycarhire were a pleaseure to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Went very well but the car was 6 and a half years old "
" THE CAR ACTUALLY CAME FROM SIXT they were very efficient were "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" The website is misleading. Users have to actively select 'air con' in the filters to include aircon in the lower price result. The only indication that the car selected doesn't have aircon is the absence of a 'snowflake' icon. Most casual users would have no idea to look for something that is missing in the results. Bad user experience design at best, a deliberately misleading con At worst. "
" No Aircon on the car- wanted an Extortionate 100euros to swap for one that had it! "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 6
" Nice staff on the desk. "
" Given an upgrade ?because I payed for a week of additional excess insurance/no other small car available. Told that the car I'd hired initially didn't have AC??? "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Got an upgraded Golf TSI, very impressed my the performance, comfort, and fuel consumption often over 60mpg. "
" SIXT car hire staff were very professional and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very pleased from start to drop off "
" Good and easy to use website. Instructions for pick up and drop off really easy to follow. I'm always weary about car hire companies but pleasantly surprised this time, great job "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Very disappointing when I booked a manual medium car and was given a small automatic car. I was told when I complained that this was the only car they had and had to have it. Highly unlikely I'll be booking with you again. I've never had a problem with other companies when I've booked hire cars. A refund would be a good idea. As we we were staying in a mountainous area and the car had no power to get up the steep hills very very poor car. Very disappointing and put a big shine off our holiday. My husband is disabled and needed the extra space. "
" When we collected the car in the early hours of the morning due to our flight late arriving we were told they only had a small car left and nothing else. I clearly booked and paid for a medium sized car. If I wanted a small car I would of booked one and would of been cheaper. Also, the car was an automatic, I clearly booked a manual car as I've never driven an automatic car in my life so to have a quick demo at 1am is not good at all. I was told that's all they had and nothing else, very disappointing. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Overall, excellent! "
" Much cheaper than booking directly with the hire car provider. The car we had was 6 years old though and the string that attached the parcel shelf to the car was broken so it was a bit annoying every time we had to use the boot. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Low quality cars which are expensive "
" The car is was very basic and yet more expensive that previous years by £150. The car a many dents and marks on it, so overall expensive low quality "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 6
" Professional and courteous staff. The handover was handled efficiently. "
" Very professional and courteous staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great service , no problems at all. "
" No problems at all , great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above. "
" On returning the car 2 hours before departing flight the operative from Sixt inspected the vehicle. Before checking fuel/mileage or anything else he went straight to the nearside front, lay down on the ground and stated "there is damage to the underside of the valance". Being elderly and slightly in firmed there was no way I could confirm this so he took a picture on his phone. I could see no damage but he assured me a small amount of paint was missing (no structural damage) I explained that I had NO knowledge of any damage occurring during my 2 weeks rental.. Before the car could be signed off and my 1100 euros (blocked on my card) could be released I had to pay 178.50 euros. Of course this is not the cost of repair but a charge Sixt levy. Because the alleged damage is NOT visible when taking on the rental I would suggest that this practice is questionable. Furthermore when picking up the car the section on the insurance notes stating "damage to the underside is not covered" was HIGHLIGHTED in yellow at the desk. I suggest this practice at Paphos airport is questionable. Was the next person to take on the hire shown this damage? Did a repair actually take place for this very minor damage? I took out extra hire car insurance with Zurich before leaving UK, they are now prevaricating on paying out because of this (ie no bill for repair etc). NO i will not be taking out car hire with you or Sixt on my next trip to Cyprus which I do several times a year. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 2
" Please see above "
" The second car hired as with the first car we had mechanical issues which required sixt to provide a replacement vehicle. This caused us to lose a morning of out holiday again. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Very happy from start to finish. "
" Quick and efficient pick up and drop off. Luckily I was able to upgrade very easily. A wholly enjoyable experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very efficient service. "
" Overall very good but the drop off guy did query an existing scratch on the vehicle, even using his own grainy photo until I showed him a clearer picture to prove he was incorrect. He accepted it because he also found another better photo himself. I was very suspicious. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" Would hire another car, no problem "
" Car clean & how you would expect to find it, can't fault it "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We are still waiting for deposit back "
" We have still to receive back the £100 deposit for the petrol (which we did fill the tank before bringing it back). We were told it would be with us within 5 days. Its now been over 2 weeks "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good experience "
" Very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Clean smart car. Very helpful out door staff , desk staff friendly but we had a little hick up "
" Had a couple of teething issues at pick up desk , which resulted in me having to spend extra . "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Not sure I paid with debit card to you but because I don't have a Visa card I had to pay more out there for insurance It would need a dressing for me to use again "
" Had to pay extra for insurance because I didn't have a Visa card "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Conveniently at airport. Extremely satisfied "
" Always a perfect service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I found the staff friendly and efficient. "
" I found it to be a smooth operation. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Not again "
" I sent an email informing the Flight time was change so arrived 8hrs early, told never received email, told car was not available, charged an extra £160 for a different car or could wait 8hrs, not great customer service, sixt desk blamed cycar hire, booked through yourselves who do I complain too, will book direct next time. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Overall it went smoothly just the car was a little worn but it never let us down. "
" Everything went smoothly but the cars clutch was on its last legs meaning gear changes weren't the smoothest. Also the dash was highly polished and this reflected onto the windscreen with the sun. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" As above "
" Excellent pick up and drop off, no waiting. My only criticism would be that the staff went through the controls with customers. I noticed when I dropped the car off that one family were struggling. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Have used Auto Europe a few times now and have found the experience very easy "
" Very helpful, would use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good. Lovely car "
" All went very smoothly. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I would highly recommend as I received an excellent service "
" Excellent service, lovely clean car will be booking again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above "
" Picked the car up in the dark. I drove 12kms from airport and the tank was showing halfway between Full and 3/4. There was no way the tank was full on pick up. I then filled the tank and drove back to the airport. Tank was still full. Very unhappy about this. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 4
" Great service "
" Quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We always get best price from Auto Europe and trust the service "
" The chap at the Sixt desk Phaphos was extremely friendly and helpful which was very welcome after the disaster that was Gatwick and BA! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Very good service. "
" Very good and very friendly and car is very clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" quick and good value with SIXT "
" good clean car and good value though there were issues with warning lights coming on at wrong times. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" A ******************************************************************* "
" I was very suprised and pleased the hire car was from SIXT. A bargain. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" This was very stressful so much so l will not use your company or recommend it again. "
" Credit card was scammed.onlyused at car hire desk then put in hotel safe on the Monday l was informed card was being used.details of card could only been shared by one car hire desk.girl at desk also demanded 3euros a day for a/con.on return ing car was accused of causing damage after disagreeing and pointing out that there was no damage the accusation was withdrawarn. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
" I have put my complaint in "
" When I booked I gave all the information you asked for including my age and then you sent a quote which I excepted. When I get to picking the car up I am informed that I have to pay a daily charge because I am over 70 which you already know about . I think to throw a extra charge at me when I get to pick up the car is not acceptable and should be as I thought was in the original quote. I would like to hear your response as I think this is totally wrong. John Sinnott "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good "
" Very quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Happy with experience much easier than some others outwith airport "
" Service was quick and very friendly would book again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good apart from the incorrect charge to my card on return "
" Disappointed that after returning the vehicle and having no issues raised I've now had a charge to my card with no notification whatsoever- disgusting that this can happen & I now need to raise a complaint. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" never again "
" worste car hire experience ever had. staff on hire desk were extremely rude upon pick up "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 3
" Checkin queue at sixt the provider was lengthy upon arrival but car was clean and check in and check out process was swift. "
" Brilliant. Much cheaper than other providers and car was new and a good size. Drove like a dream. Only slight jiggle was no apple CarPlay in car but that was a minor thing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" On collection at sixt desk assistant tried to sell us upgraded vehicle which held up the collection process a little. "
" Easy to book and value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Smooth and responsive process without issues. "
" All went smoothly which is what you need when picking up and dropping off a hire car "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" No issue with staff quality but felt that both the desk in the airport and in the drop off were understaffed at sixty "
" No issue with staff quality but felt that both the desk in the airport and in the drop off were understaffed at sixty "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Process very easy "
" Pickup and drop off very good and swiftj "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" Easy "
" Car had headlight not working Clutch on way out - oldish car not that good "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Excellent "
" Quick, efficient, good car, thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good experience "
" Efficient "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Good value "
" Okay. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" I had my vehicle from Sixt the staff were very helpful "
" As I used Autoeurope I were pleased with the service from the staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Used several times and all ways consistent and efficient. "
" Very efficient at the airport, staff all very professional and friendly. Car was as expected fine. Clean and tidy. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" IT WAS GOOD AND I AM GOING TO USE YOUR COMPANY IN THE FUTURE AGAIN "
" IT WAS GOOD AND I AM GOING TO USE YOUR COMPANY IN THE FUTURE AGAIN "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Didn't get the car that I chose and paid for "
" Didn't get the car that I chose and paid for "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Car was very clean staff were great as before easy pick up and drop off "
" Great service easy pick up easy drop off would use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above. "
" Car better than we expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" all very easy to book, good communication "
" very easy to pick up and to drop- no queue, no fuss "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Overall great experience "
" Very happy with the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Not goog as explained above "
" Didn't get the car we reserved ..tried to get us to pay extra for an upgrade because they didn't have any cars of the standard we had reserved !!ended up having to pay 198.00 euros for full insurance or they wouldn't give us a car !! Gave us a small vw golf and we hired a larger 5 person 4 luggage as had to pick up family for a wedding but had to get a taxi for their luggage costing another 60 euros ...not happy have filled in a complaint form "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" Very good company, "
" Brilliant, hired cars before in paphos, they were brilliant, no hassle at all, "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Quick and easy "
" Staff very friendly cars brakes needed changing as made noise every time they was pressed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Always price competitive "
" Car provided through Sixt - all very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Everything was perfect. "
" Very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good service all round "
" Very good experience at desk friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Straightforward "
" Easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" No further comments. "
" Volkwagen UP was a great little car, perfect for this trip. Desk staff as ever tried to sell unecessar upgrades. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Great staff, great hire car. Very pleased "
" Great staff, great hire car. Very pleased "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good apart from how deposit system works because if there's a problem you are back home "
" Don't like way they do the deposit you must pay straight away but when return car they say you will receive your deposit back in 72hrs never had this problem before always got deposit back straight away from other hire companies "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Booking through Auto Europe was easy, quick and efficient. Information provided was good and everything went smoothly. Would book through Auto Europe again. "
" Very friendly staff, efficient processes and good car. Would definitely use Cycarhire again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Lazy customer services very unhelpful and ending up spending £100 more on an already overpriced car hire "
" The car was upsold and awful skweaky breaks and full of dents. Unhelpful staff who were take it or leave it. Why ? Shocking after a long flight. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 5
" All very good. Only negative was the hard sell on the extras (e.g. insurance) which I had already taken with Auto Europe. "
" Very good. Clean car, well maintained. All ready and waiting. easy pick-up and drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very efficient throughout "
" Very efficient throughout "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As mentioned all very good but the price was too high in comparison "
" Very easy all round with booking, pick up and drop off. Unfortunately the price is high so will look elsewhere in September. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good "
" Nice clean car. Efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great service and value for money "
" Great service as always. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Not happy. "
" Picked the car up on Friday and on Sunday the brakes failed. I was told no one available to bring me out replacement car. I was told if I wanted a replacement car I had to bring the hire car with faulty brakes back to paphos airport which I did. Waited nearly two hours for replacement car. Not a happy customer. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 1
" Quick efficient service on both collection and drop,off "
" Quick efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Nice car "
" Very helpful "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good. No complaints at all. "
" Fantastic. Having had previous experience with another car company saying they were too busy to check the car when I returned it, then making up damage two months after I returned from holiday, it was refreshing to be dealt with properly, have the car checked and signed off as undamaged when I returned it. Staff were great and the car was very good. Thanks! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything was easy and smooth from booking to pick up and drop off. Staff super friendly and helpful. I would definitely recommend this company and will use them next time I visit. "
" Everything was easy and smooth from booking to pick up and drop off. Staff super friendly and helpful. I would definitely recommend this company and will use them next time I visit. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Pleasant "
" Pleasant "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" From booking to receiving the car, everything was great! "
" Everything went as planned - was great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very satisfied with the entire experience from start to finish. "
" Easy booking, swift service at airport and reasonably priced, would recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" !!! "
" Cat too small for me "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent on every front... "
" They were brilliant .... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Car was nice would book again "
" The woman on the counter was a bit frosty. She told us where to get the car. I asked his name she replied u don't need to know his name. "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Use them most of the time. Prices are clearly displayed with all the options. Not usually beaten on price. "
" Fast easy collection and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Quality of car is well below par for the price. "
" I have never been so disappointed with a car rental. The car was, for lack of a better word, rubbish. Squeaking brakes, broken rear shelf, and just a terrible car for the price. How is this a category C? Does that mean there are even worse cars than this in groups A and B? "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Excellent service. Reliable and trustworthy. "
" Professional, efficient , reliable and trustworthy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very pleased with level of service. Polite staff. Good quality car and very clean. Covid measures very reassuring. "
" Very efficient process at desk and on pick-up and drop-off of vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have been using auto europe for 5 years for car hire and always found their prices to be very competitive. "
" There was a 20 miniute wait picking up the car. The car had a hand brake problem which i reported. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Relaxed, polite, efficient, good value "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Hassle free experience "
" Pick up and return very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Quick pick up/drop off car changed easily to better fit our requirements and a good price "
" Great little car which was just right for our adventures. Good value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Would rent again! "
" Great customer service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have an account with Auto Europe and have hired cars with them on a number of occasions. Provided that they remain competitive with their pricing, I will return again and recommend Auto Europe to friends and family. "
" The car was ready on my arrival and the drop off was easy and quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to understand and book very reasonably priced and overall very good value "
" Very easy to deal with quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Would not use your company again because of your hidden charges "
" Disappointed that an extra charge was levied at pickup. Age was clearly stated on application "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" As we said above we have no detrimental comments whatsoever - only praise "
" We were very impressed with the service we received. The car was in excellent condition and was very easy to drive. We would certainly use again if the opportunity arose. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent service. Quick pick up and quick drop off of car. Helpful friendly staff. Thoroughly recommended "
" Excellent service. Quick pick up and quick drop off of car. Helpful friendly staff. Thoroughly recommended! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good price "
" Very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great value "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Would use this company again, if they keep their prices reasonable. When we extended the hire by 3 days, they didn't rip us off. "
" Easy to find. Quick pick-up, everything was explained to us. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" As noted above "
" I purchased premium cover thinking it was fully comprehensive to find out at the counter it was not and had to pay another €112 to get this cover "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The entire process from start to finish was excellent and we will certainly use your company again in the future. We visit Cyprus on a regular basis so we will be happy to give you are custom again. "
" This was a very smooth and seamless experience. No negative comments are needed - everything went really well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Just as I said in the other comment above very helpful and considerate. "
" The guys that was there were very polite and helpful when we picked the car up and the same when we brought the car back would go back there. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" smooth transition and ease of pick up and drop off "
" Very Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent service "
" Excellent service and car in good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" a "
" a "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" X "
" Overall a good experience. We wouldn't hire the SatNav next time. It led us up all sorts of backroads in Paphos Town. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Overall good "
" Thought some one would be at pick up in car park so didn't get a form to sign of vehicle condition "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
" I paid for the excess insurance to find that that was not the same as collision damage waiver on arrival so ended up paying for CDW on pickup otherwise £1000 would be taken from my credit card leaving very little available to spend on it. This is a total con. Beware all. Do not buy the insurance on the website!!!! "
" I paid for the excess insurance to find that that was not the same as collision damage waiver on arrival so ended up paying for CDW on pickup otherwise £1000 would be taken from my credit card leaving very little available to spend on it. This is a total con. Beware all. Do not buy the insurance on the website!!!! "
Value for Money: 2 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Will definitely use Autoeurope again "
" Car was clean and good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Hi . I dropped off the car 3.5 hours before my flight . I asked the gentleman to check the car to make sure everything is ok , which he did , then he asked me to sign on his smartphone and he said everything is fine ( which was ) Later on few minutes before my flight I received an email showing me some pictures about broken mirror , some dents , some scratches etc... I'm a driving instructor from UK and also lived 7 years 8n cyprus some time ago and familiar with roads and how people drive etc .. Do you really think I could do all those damages !?!? And if yes why the guy didn't show me those damages while I was there !??! This is not a good way to earn money !!! I returned the car exactly, % in the same condition which I received, the only think , it could be a bit dirty do to rain on Friday evening which they said it's not a problem. "
" Hi . I dropped off the car 3.5 hours before my flight . I asked the gentleman to check the car to make sure everything is ok , which he did , then he asked me to sign on his smartphone and he said everything is fine ( which was ) Later on few minutes before my flight I received an email showing me some pictures about broken mirror , some dents , some scratches etc... I'm a driving instructor from UK and also lived 7 years 8n cyprus some time ago and familiar with roads and how people drive etc .. Do you really think I could do all those damages !?!? And if yes why the guy didn't show me those damages while I was there !??! This is not a good way to earn money !!! I returned the car exactly, % in the same condition which I received, the only think , it could be a bit dirty do to rain on Friday evening which they said it's not a problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 8
" Easy access to the customer services, no hidden charges "
" Good customer services, quick check in , plenty car choices "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" overall satisfied with the service except for the deposit and one of the headlights was not working properly and should have been checked at the collection point. "
" there was no mention of the 1k Euro DEPOSIT which the local agent needed which was was a shock and not mentioned in advance. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 4
" My go-to company for hire car in any country. "
" Lovely car provided in excellent condition. Collection and drop-off easy. Happy with the rate, absolutely recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Don't us "
" Would not give me the car or refund Will never us again or recommend "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Had no hassle not pressured into anything I didn't want "
" Easy no hassle good car all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See comment above. "
" I booked the car with a full tank of petrol to be returned with a full tank of petrol which I did and was supposed to receive a refund within a few days for the petrol that was in the car when I picked it up but despite emailing on more than one occasion I still have not received it. I haven't had any problems in the past so am very disappointed this has happened. I was very satisfied with the counter staff, condition of the car etc but I am loathe to book again in case I have the same problem in the future and bearing in mind I usually book up to 3 times per year and have done for many years, you are losing a valued customer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" AWFUL CUSTOMER SERVICE "
" AWFUL CUSTOMER SERVICE "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" The car was nice and clean but there was one problem the brakes were very squeaky. Each time you braked they squeaked. This made driving the car uncomfortable. When I told the attendant he said it is a problem with this car. Not once at handover did he tell me it has this problem. I was not happy neither was my wife. "
" The car was nice and clean but there was one problem the brakes were very squeaky. Each time you braked they squeaked. This made driving the car uncomfortable. When I told the attendant he said it is a problem with this car. Not once at handover did he tell me it has this problem. I was not happy neither was my wife. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Good "
" Good service and car as described. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Very straightforward and pleasant experience. "
" Few issues with the car like cruise control didn't work, the button on the hand brake wouldn't release so couldn't use the thing and the RH speaker wasn't working. Ironic considering it was a 'Beats' special model. One of the entrance barriers to the drop-off wasn't working but the other one was. Nothing life changing and the car was perfectly adequate for the mileage we used it for. SixT staff were faultless.. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Auto Europe should not let customers fall in the trap of a prepaid credit card not being accepted. So Auto Europe should only accept credit card payments online with VALID credit cards for the rental agents! Or have before any payment is done, a RED flashing flag, saying that the debit card being used for the initial Auto Europe card is not acceptable for the final rental and if you want to wish to continue with the payment! "
" Using "sixt" and a very worn old car. Also sixt trying to let you pay for "an air conditioned" car for extra money? What a load of bollocks "Sixt" Larnaca is terrible. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 1
" The booking was easy, collection of the car was easy. I feel we got this damaged car because we opted for the extra damage insurance and no matter what we might do to it the hire company wouldn't get any money from us. "
" It was the most battered looking car we've ever hired. It had many small dents on the bonnet, badly patched bodywork and a gash to the back passenger door. The petrol gauge wasn't accurate. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" As above. Did not enjoy the period of the hire as did not feel I could trust the company as immediately after pick up the email I received regarding my signing for condition was untrue and inaccurate and therefore raises issues of trust "
" Counter staff were rude and disinterested when asked for information/ explanation. I was asked to sign for car when we got to parking lot then later received an email saying I had sign re car condition when this had never been mentioned or checked through with me and the photos that were attached were not the photos taken at the time of pick up. The person handing out the keys took pictures however it was dark and the pictures that were attached to what was allegedly signed by me were not those photos. Same at drop off , no one there left keys in box then later received an email saying I had signed for return condition. Due to this I felt I could not trust this company and felt there actions unprofessional,unacceptable and unethical. Additionally I have never received a hire vehicle is such poor condition externally. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 2
" See my comments to question 3 "
" The prices for hire cars in Cyprus have doubled in just over a year. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The person who served me at the counter was very rude, first of all she was on the phone for ages whilst serving me. She then noticed something on my driving license and proceeded to frown at me until she had finished her phone call. She then started to tell me how my driving license wasn't valid because i had only been driving for 3 months - i explained to her that that date is when the card was renewed and if she would turn to the back it would say that i have been driving since 2011. She did not believe me and kept arguing with me, asking if i have my old license (which i do not because they make you send it back to the dvla in the uk), when she finally realised she was wrong she didn't apologise. she made me feel very stressed and anxious for the first 15 minutes of my holiday - not happy with her at all. car was nice and the drop off experience was fine. "
" The person who served me at the counter was very rude, first of all she was on the phone for ages whilst serving me. She then noticed something on my driving license and proceeded to frown at me until she had finished her phone call. She then started to tell me how my driving license wasn't valid because i had only been driving for 3 months - i explained to her that that date is when the card was renewed and if she would turn to the back it would say that i have been driving since 2011. She did not believe me and kept arguing with me, asking if i have my old license (which i do not because they make you send it back to the dvla in the uk), when she finally realised she was wrong she didn't apologise. she made me feel very stressed and anxious for the first 15 minutes of my holiday - not happy with her at all. she also frowned at me when i said i didn't want to upgrade my car to one with aircon, and was rude about that. my car did have air con so i think she was trying to con/ upsell me. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Would definitely recommend. "
" Would definitely recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Very happy with the overall experience. "
" Very good but would have liked the car that was advertised in my case it was a kia and I got a VW up. Underpowered for climbing steep mountain roads. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" x "
" Older vehicle, photographs taken and chart given for all existing damage; no hassle at either collection or drop off with friendly helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Good little car...hassle free "
" Quick pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Service was good but car condition / maintenance was poor "
" Service was good but car condition / maintenance was poor "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 3
" Your staff members I spoke to was totally disinterested in trying to help me and just kept repeating the same terms and condition "
" The day before my flight I got a positive test result for covid 19, your company policy was it is to late to transfer to a future date, so I lost £296 and under the current circumstances I find that To be unfair. But if I'd taken out your Insurance it would've been fine to change. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
" Had confidence in the car "
" Efficient and reliable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Loved Cyprus, glad to get back in my car when I got home! "
" Very pushy with the up-selling, not sure the golf she put us in would count as an upgrade, no Bluetooth, no nav, basic ac. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Not very flexible when most companies are trying to be. Unsatisfactory. "
" Awful. I booked a car which I tried to unbook under 24 hours later due to my flight cancelling and refused a refund as it was under 48 hours before booking. I think you should as a matter of goodwill in these troubled times refund me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Same as above "
" V pleasant experience although wasn't aware that my booking didn't come with Aircon. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" yes "
" The counter staff were pushing for excess cover even after I explained that I had my own cover. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 2
" Good experience "
" Good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good experience "
" Easy to book, helpful polite staff, lovely clean car, body work of car had quite a lot of damage, no problem as these were all logged on the paperwork when I picked up the car, would use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Felt pressured and had to pay for a full tank of fuel knowing I would not use it "
" booked a car hire to Larnaka Airport Cyprus with you and part of the agreement regarding fuel was FULL to FULL which suited me fine as i was only going home in it Sixt reception though insisted on FULL to EMTPY and made me pay for a full tank of fuel which i contested to no avail cost Euro 29.68 + vat also another unexpected surprise was the cleaning fee of Euro 7 + vat that's understandable because of sanitation requirements ,but the fuel agreement been changed is not acceptable I took the car back with half a tank of fuel and asked the attendant of claiming back that amount and was told to get in touch with the company I booked with yourselves can you please investigate as I am not at all happy thank you. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" Everything was amazing. "
" Amazing across the board. The car was completely clean and disinfected for covid, the staff there was great and all that with the best price on the market. 5* "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great "
" Everyone was lovely from the woman who did my contract to the guy who checked over the car and brought it to me (wheelchair user) to the quality of the car to the guy who took the car back from me and drove me to the terminal. Competent and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Recommend "
" Good service and friendly staff, recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" very easy and pleasant car hire experience from one that hires cars regularly "
" very easy and pleasant car hire experience from one that hires cars regularly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good service "
" Car was in good condition. Good service very efficient would certainly use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" My car was faulty. The main beam headlight was faulty...I reported it on drop off. "
" The pick up was Ok, but the staff member over quoted adding an additional driver at the time...thankfully the staff member when I did add an additional driver gave me the correct quote which was over 10 euros less than the original quote...you must train your staff not to over-charge!!! "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 3
" As above "
" Very simple full to full which is great pick up at airport seamless no hidden costs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" This is the second time I have used this hire company in three months and I used them as the chap at the counter initially was a real sweet heart! But that's where the customer service ended! There are loads of hire companies... and I plan to return back to Athens in a couple of months... will I use them again, unlikely! "
" The driver dropping us off back to the airport, I felt was rude and when the luggage of other people fell on top of mine, he was like, what damage! It was a motorbike helmet on top of my luggage that was hit by other people's luggage that had been stacked and the drivers erratic turn in a road, meant that my helmet, new in a box, gets compromised! Which I really didn't appreciate! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" Very satisfied however it took quite a while to complete the pick up "
" Very satisfied however it took quite a while to complete the pick up "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great price great location "
" Very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" see my answer to q4 above "
" I broke my leg 1 day before my rental started and I asked to get an automatic car instead if the manual i had booked. They requested that I pay an additional amount that was double of what i paid for the manual car initially (on top of what i paid already) with no regard whatsoever that i only needed an automatic car because of my injury. I ended up not collecting my rental car and losing the money I had paid. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" We missed our flight and the agent at Auto Europe emailed me back pretty much right away about contacting the rental place in Cyprus (where we were going). When the phone number didn't work for me - he then phoned me up and patched me through to someone on the other end who was able to essentially rebook for the next day! It was absolutely brilliant! I would absolutely use this again. "
" The car rental was operated through Sixt - so I'm not sure this applies. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" The website was very easy to use, good prices. "
" The woman at the counter was continuously rude and proved how little she wanted to be there. She was not willing to advise us on anything that it resulted in me going with another company. I have never experienced such poor customer service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Bit concerned drop off was unmanned "
" Bit concerned drop off was unmanned "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above..won't recommend to anyone again..stressful end. How about you get your employees to do their jobs properly so your customers feel safe. "
" Rubbish...Will never use them again. Tried to charge me for a scratch on the car which was there before I got it. Showed photos of the scratch to the team, even saw a photo before my rental with the scratch on it and they still tried to charge me. Awful experience to a lovely holiday. Also had to change cars midway through the holiday as the clutch was making a weird noise, and was told the car was "good". I know a weird noise on a car when I hear one. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
" Great price ,good cars and great service "
" Great service as usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Please send me email address to make a formal complaint about the racist SixT staff member on arrival at Larnaca airport- thankyou "
" The only complaint I have was the racist lady that served us in Larnaca at your SixT desk- I would like to make a formal complaint against her, she spoilt the first 4 days of our holiday with her personal views which she had not right in telling us when we were picking the car up- also DO NOT hire out any cars without air con In Cyprus, you should not be able to even book them- please send me email back to give me an email address to send a formal complaint about this racist member if staff- thank you "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy. Sixth was good. "
" Check in person not very efficient and saying my MasterCard is a debit card?!? Wasted time trying to explain its not. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great as usual! "
" been using you guys for many many years, have to say this was a shocking experience. The lady at the service desk was extremely rude, firstly the card payment machine wasnt working due to a issue with their connection. At first when the payment failed the lady just turned the machine to me which had a connection error message on the screen like she expected me to know what it meant and that i wold be able to do something about it, i had to point out this was not an issue with my card but their hardware. after about 15 minutes of waiting, at no point did she apologies for the delay or explain what the issue was when then attempted to charge me 7 Euros plus VAT for the antibacterial clean that was already carried out the the hire vehicle! I was gobsmacked and simply told here this is not a charge I am willing to pay, at which point she just continued with the booking and spoke no more if it, basically she and Cycarhire were trying to defraud me?! Further to this, whilst the lady was getting my paperwork ready i explained to my wife whom was a few steps back from the desk that they just tried to apply this bogus charge and when i returned to the desk the lady accused me of calling her a slut???!!!! I couldnt believe what i was hearing and was extremely offended with such a crude accusation! Following me informing her that i certainly did not and i was appalled she would actually accuse me of such a thing, she proceeded to give me a very poor explanation of where the vehicle collection point, she rushed through it and just pointed, when i clearly saw her colleague next to her a few minutes earlier direct another customer using and giving them a small map. Luckily i know the airport well but if i was new then i would have got lost. I have to say, terrible experience and luckily i know this isnt representative of Autoeurope as iv'e used you for years but if i was a new customer, this could have well deterred me from returning to use you. Can I kindly request that this is taken as a formal complaint towards the service desk lady's conduct, truly appalling! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Never again will I book another car through Auto Europe and Sixt. "
" I'm Greek Cypriot and I travel to Cyprus from the UK 3-4 times a year to see family and friends. I always hire a car and always choose one with Air-condition which his a must in Cyprus especially middle of August with temperature in the 35 degrees Celsius. I went to collect my hire car from Sixt desk at the airport in Paphos airport and presented my Voucher. The guy behind the desk said to me that I have booked a non air-condition car as stated in the voucher. I have to admit that when I received the confirmation email from Auto Europe I didn't check the voucher as I did not think I needed it until a day or so before I travel to Cyprus. In my mind the Air-condition was a definite must as I have selected it hundreds of other times. I have tried to reason with the Guy at the desk but he wouldn't have any of it. I call the reservation number in the UK and spoke to another person but nothing he wouldn't help either. I have said to both of them that it must be a mixed up somewhere with the booking but they didn't care. Finally I asked how much would it cost to upgrade the same car but with air-condition (baring in mind that the cost for my booking was £70.43). He said I needed to pay another 66€ for the upgrade??? When I return back to the UK I checked the difference in having AC or not for the KIA Picanto and the difference was £7.58. As a matter of principal I declined the upgrade and took the car without AC and suffered for 2 weeks instead of having a great relaxing time. Never again would I hire a car through TravelSupermarket website, Auto Europe or Sixt. I know that I selected car with AC and ended up with a voucher that said that I didn't. There's no way in Hell that I would not select the AC. Beware. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 1
" Been charged for so much insurance not happy customer "
" Absolutely terrible I paid for top insurance with you in England then got charged another 104 euros in airport for more iinsurance or no car "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Terrible service, will never use again and will make an effort to ensure nobody I know uses it either. "
" Terrible service, couldn't use car because flight was cancelled. When I called they basically said they don't care and it's now their money. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Will definitely use them again and have done many times . "
" Great service as usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent service all round "
" Good service from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I think you should cut business ties with Sixt and all its subsidiaries in Cyprus "
" car had major problem with clutch and tried to tell me that everything was OK. Refused to change to another vehicle. After a lot of hassle and speaking to a manager on the phone they agreed to give me another vehicle "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 1
" Pretty satisfactory. "
" Friendly and efficient. Quite a good, clean car. I'd have liked to receive a copy at drop-off of the piece of paper I signed agreeing with the agent that I'd left the car in good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" I think the cars should all have at least one usb connection. "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" dissapointing "
" Booked car with cyhire which was really provided by sixt car hire. The Car wasn't the one I booked, not very friendly staff, at the drop off I had the car signed off by sixt staff saying it's all good with the car but to my surprise I had a fuel invoice sent out a few days after charging me for £22 euros. I complained because I refilled the car to full a few miles before the airport and car was full at the drop off but sixt hire still charged me "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 8
" Xx "
" Xx "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent all round deal "
" All went well.Sixt staff excellent.Car ok.Price good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Very easy to deal with and the car was clean and tidy "
" Very easy to deal with and the car was clean and tidy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Will be using the service again "
" Easy smooth transaction "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Totally ripped off by SIXT car rental - cost 115 euros due to a puncture "
" Ripped off financially due to a puncture "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 4
" Great car, good customer service, easy to organise "
" Very easy to organise, good cost, good service...very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above. "
" Very friendly and helpful staff, the lad who has recently moved from England to Cyprus recommended a very useful app to help us find places. The lads on the pick up, drop off point were very cheerful and helpful. First class service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good overall "
" Simple and easy process from start to finish. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Very happy "
" Very happy will definitely book again through you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Value for money "
" Excellent "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" AutoEurope makes the booking and confirmation process very easy. "
" Friendly staff and quick process! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Have used autoeurope in the past and always happy with the service and value for money car hire provided. Better rates than anywhere and better quality cars at standard price. Always my first point of contact when looking for car hire. "
" staff at pic up and drop off were very friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Reasonable, reliable service. "
" Smooth, seamless car hire. Thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Efficient service at very good price "
" Very well handled with no delays "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" All good "
" All good except Credit card hold still waiting to be released, this should have be instant. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
" Very friendly staff at pick up and drop off. "
" Very friendly staff at pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I always get a good deal with auto europe. "
" Fast efficient service. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" I have never had any issues with Autoeurope and always great service and cost effective, good value for money and the excess guarantee is good value.. My only ever problem was in Krakow with Global. I will never use them again "
" Very good service other than the car had scratches and a slight burn on the drivers seat. When I pointed this out to the pick up attendant he just said it was ok ?? However, it was not on the Damage form when I picked the car up. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Great service at a great price ,I recommend to all my friends. "
" Best company I have used "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Ok for the amount paid but lack of functioning air conditioning was very disappointing "
" Car condition was not great (lots of scuffs and dents) and air conditioning did not work. I had paid slightly extra for a slightly bigger car but VW Up was very small (only room in boot for 1 case, not 2 as requested)and interior lacked refinement (very basic). "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 3
" Good value and service "
" All went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Stress free pick up and drop off at Paphos Airport. Car wouldn't start on one of our days and we were sent a replacement within the half hour great service thank you all staff at sixt "
" Stress free pick up and drop off at Paphos Airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Car was perfect for our needs and the staff at arrival and drop off were very friendly and helpful "
" Easy collection and easy drop off. What more can you ask for? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Fully satisfied with the car rental company "
" No comment "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good "
" Waited 45 minutes to be seen by counter staff. Car was battered with dents due to hail stones. I was told that because i paid less i would receive cars like this. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Very pisitive "
" I was very happy with the experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" RECOMMENDED "
" RECOMMENDED "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" All about average really. More staff are needed at the counter in Paphos airport or alternatively speed up the car sign up and hand over of the paperwork. "
" Air con did not work, so I had to go back to the airport for the gent to say it's working now..he used some trickery he said. Be ideal if this sort of thing is checked and save the need of wasting holiday time. If you turn it off for non air con paying customers, well darn well turn it on for paying ones. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good service "
" Very good service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Great value "
" Great value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall - disappointed, it is not acceptable that Sixt treat your customers as second class, this will affect returning business. "
" This being a budget rental I didnt expect 5 Star treatment or vehicle, however thew customer service when there was a problem was dreadful (your choices boxes above don't encapsulate all possible options). I understand that the service is offered through Sixt (possibly mopping up the budget end of the market with older vehicles?) but the service proffered costs nothing extra and should be extended to all customers. A faulty windscreen wiper on the motorway is dangerous, it fell off after two swipes, I had to brake and retrieve it leaving me soaked through. I then had to leave the motorway and arrange a temporary repair, to enable a drive back to the airport - all that was offered by your emergency service centre. The manager wouldn't come to see me - too busy! Assistant Mario, belligerent attitude, insisted that I re-fill the vehicle otherwise a refuelling service charge would be added (i was happy to pay for the fuel but not the service charge) - this wasted another 30 minutes of my time. Had I not managed a temporary repair at my cost, the wiper blade holder would have damaged the windscreen as well as being dangerous in the torrential downpour. Had I damaged the windscreen, Mario kindly informed me I would be liable! a really class act this fellow, he would benefit from more training or perhaps he could go and work for Ryanair, his manner and customer services skills would be welcome there. Very poor show Sixt! "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Friendly and Efficient workforce. The car we received was in excellent condition and served us well on our holiday. "
" Landed in the early hours. Wanted a quick efficient service and that is what i got. Thank You. Much Appreciated. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Nice tidy car with great collection and drop off times "
" Tried it for the first time did not realise it was part of Sixt and as usual with Sixt everything was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good.apart from extra payment "
" Should have landed at 9pm,landed at 8;30 and quickly out of airport.Booked car for 10pm so had to pay extra 39 euros or wait an hour,there were plenty of cars that looked ready to go ,felt a bit exploited.paid the extra "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" not at all happy with the way things turned out "
" i pay on line before i left for cyprus and when i got to cyprus i had to pay almost double again ???? also i pay for meet and great but this did not happen .vary dissapoited "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe has never let me down so far! I think the letter you send out with the excess cover saying not to let them bully you is a good idea! "
" I'm not sure who cy car hire actually is but the counter was SIXT. The lady at the desk was efficient and friendly enough but she was extremely persistent trying to make us buy extra insurance. She said the excess cover we had bought from auto Europe would never pay up and didn't cover everything. She pushed and pushed for at least tire insurance and upgrades. We resisted but felt very bullied. The car was poor, felt old and not in good condition mechanically. The return was extremely slow and we had to rush to check in at 4am. He signed off saying it was all ok. We then received a bill for 5euro petrol even though we had just filled up! We are disputing this. I think it's a scam frankly. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 2 Condition of the Vehicle: 2
" All very good "
" All very good. Quick and efficient ay collection and hand back. I even left my glasses in the car and the gentleman that took our car back came to find me to return them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Good experience and good car "
" Good value, great service- only issue was a higher excess than other companies "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall, excellent experience. "
" The car was in perfect conditions. We didn't wait much time to pick up and drop off the car. Very good price/quality. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" All went well "
" All went well my only suggestion is when the credit card charge is lifted it would be helpful for customers to know this just for peace of mind "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good service, came out quickly to unlock car for me when I locked keys in boot. Car suited requirements "
" Very good service, came out quickly to unlock car for me when I locked keys in boot "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See point 3 above "
" All good except I was caught out on the fact that A/C was not included in the rental agreement and in Cyprus A/C of course is really necessary. So for a rental cost of £55 the additional cost for A/C was 34 euros (over 50% of the total cost!!!) This is actually outrageous and should be much more clearly flagged up. I rent cars frequently and I don`t usually miss this kind of thing, so I felt quite ripped off to be honest! "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" It was a smooth transaction especially at the desk in the airport. "
" Headlights on the car were faulty they flickered on and of occasionally. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" No communication received when car hire booked. I had to call a couple of weeks before going to ask for these to be sent. I then received an email saying I would be charged extra for picking up and dropping off the car "out of hours" even though Sixt (who gave me the car) have a 24/7 working hours. "
" Counter staff good and efficient . Staff I picked up vehicle from really disappointing. He wasn't happy with me pointing out dents in the car but most importantly he didn't even offer to show me how things work (lights, indicator, wipers, etc,). I ended up driving all the way to my destination with the lights off at 3am) glad didn't get stopped by police and grateful a fellow motorist brought this to my attention with hand gestures. No paperwork given when I dropped off the car- just told ok you can go now. Only when I asked if everything was ok I was told yes. Still waiting for my pre authorisation to be released. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 7
" A1 service "
" Pick up and return quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" All good - will probably use again "
" The experience was fine. We were told the car was brand new - it wasn't but it was all in good order with no issues - no problem "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above "
" Fast and Friendly service. Resolved an issue at Check in "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" great staff and very quick sorting things out for us "
" great easy drive and staff very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No problems from start to finish "
" Lovely car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have already recommended to my family for next year "
" Easy collection and drop off of car, polite staff would rent again next year "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything was easy online and the price was good. The vehicle itself was in good condition and we had no issues with that. "
" There was only one member of staff on duty at the desk when we arrived to collect the car. We waited about 40 minutes, which was unsatisfactory. I felt pressurised into buying additional insurance, costing nearly 200 Euros, and did do so, although that was more than the original car hire. It was late, I was tired after a long fight and the explanations from the member of staff were complicated and I felt designed to make one feel the insurance was essential. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good and clean car. Just a shame about the warnings! "
" Could do with English version of book as I had warning lights coming on and I couldn't read Greek! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" If staff, in Paphos, had a little more patients lot less aggression, and try to understand situation, be helpful, then all would be fine. "
" Was not happy with over charge 50 euros, after speaking prior day before, staff at counter/collection depot, found intimidating, when your in a country you don't know, and delivered the vichle back to where you think is the closest point at Airport for return, and explain to depot collection, I don't expect conflict, to move it to car park of sixth, if I don't know where entrance is, I would expect assistance. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" Very nice car; no problem with it. "
" I ordered a manual drive car but had to take an automatic which took a bit of getting used to. The staff member was rushing to get to another customer so wasn't much help in familiarising me with the vehicle. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Would use again "
" Everything was efficient and friendly. Would use again "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" As previously stated, a lot more clarity on collection and charges is needed in this particular instance, "
" On arrival we were led to believe it was a meet and greet. However it did state there was a desk in terminal. Unfortunately there was no desk displaying the name CYCARHIRE. Eventually I aproached the desk labeled SIXT to ask for info, only to find that they were dealing with this car hire. I was obviously very frustrated by this time. We had also requested a sat nav which turned out to cost 10 euros a day. I thought this price was extreme but had to pay it in order to locate our villa. I believe a fairer price would have been half of that. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It was not made clear that we had to go to the Sixth car rental desk to collect the vehicle, therefore we wasted a lot of time and phone calls trying to locate you. "
" It was not made clear that we had to go to the Sixth car rental desk to collect the vehicle, therefore we wasted a lot of time and phone calls trying to locate you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Good service "
" Generally good service "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" Car was all clean and ready to go "
" Perfect from start to finish, have used this company many times and will continue to do so. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Will never use this company again "
" I booked this car and was given a price which was acceptable. Having paid for it and therefore committed to the hire, when I printed out the documents I find in the small print that a surcharge would be levied. Therefore when I collected the car I had to pay a further £43. Had I been advised of this charge in the initial stages I would not have hired a car from you. Needless to say I will never consider or recommend your company in the future "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Very good "
" Ian still waiting your email for a 0 balance as I was promised everything when smooth and the car was very nice I will look you up soon "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent service would recommend "
" Friendly efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Very professional, reasonable prices and clean vehicles. "
" Very professional, reasonable prices and clean vehicles. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above. "
" No one to 'meet & greet' us at Paphos airport. Voucher did not say it was Sixt hire car company. (Not CYCARHIRE!) Had to call your office to find out. Not good after a long flight. Did not know I had to pay an extra supplement for being between 70-75, this has not happened before. The young lady on the desk apologised for having to penalise older drivers. 1100 Euro deposit was far too high. Quality of car was very good (VW Golf) however the handbrake 'button' stuck on virtually every time we used the car and only released after 5/6 attempts. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Counter staff, return staff all excellent. Car was in good condition and ran well. The big issue was paying petrol in advance 49 E and only using 1/4 of that with no refund for unused fuel. "
" Felt completely ripped off paying full tank of petrol in advance. We only used 1/4 of a tank and did not receive a refund for unused petrol. It felt like theft! "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" I have no comments on CYCARHIRE. The issue is with Auto Europe. The voucher I was provide with listed the name of the hire company as 'CYCARHIRE' however there is no company operating in Paphos airport by this name. After asking an employee at the Avis desk - who had never heard the name 'CYCARHIRE', I had to ring the number on he voucher at 01:00 to try and find out who the car is through. After a long wait on hold I was informed the car is to be picked up from SIXT. Upon arrival at the SIXT counter, the representative informed me that there is no company called CYCARHIRE operating in Paphos, and that AutoEurope as the broker does not list the name of the final hire company on the voucher. This is absolutely ridiculous and meant a 30 minute delay at the airport trying to work out which company the car was actually hired through. It is unbelievable that the Auto Europe voucher does not list the name of the hiring company and instead lists the name of either a sub-broker or other broker and gives the end customer no details of where to pick up the car from. As a result, I will never rent from Auto Europe again. "
" I have no comments on CYCARHIRE. The issue is with Auto Europe. The voucher I was provide with listed the name of the hire company as 'CYCARHIRE' however there is no company operating in Paphos airport by this name. After asking an employee at the Avis desk - who had never heard the name 'CYCARHIRE', I had to ring the number on he voucher at 01:00 to try and find out who the car is through. After a long wait on hold I was informed the car is to be picked up from SIXT. Upon arrival at the SIXT counter, the representative informed me that there is no company called CYCARHIRE operating in Paphos, and that AutoEurope as the broker does not list the name of the final hire company on the voucher. This is absolutely ridiculous and meant a 30 minute delay at the airport trying to work out which company the car was actually hired through. It is unbelievable that the Auto Europe voucher does not list the name of the hiring company and instead lists the name of either a sub-broker or other broker and gives the end customer no details of where to pick up the car from. As a result, I will never rent from Auto Europe again. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
" Better information on paperwork needed "
" The car hire was from Sixt which was not on the paper work anywhere. It took untold time to find this out. I had to make telephone calls to establish this. This I did not need at 10pm at night and a 4 hour flight. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Hired car late at night. Inspected car as good as possible & sixt rental said don't need to look too hard as fully covered with insurance. On our return sixt employee spent ages looking at car and found a scuff on bottom of front. Made me feel like a criminal & escorted me to sixt reception where I was told to complete an accident form. "I didn't even cause this scuff but told I should of inspected car better. I will not use Sixt rental ever again. "
" Hired car late at night. Inspected car as good as possible & sixt rental said don't need to look too hard as fully covered with insurance. On our return sixt employee spent ages looking at car and found a scuff on bottom of front. Made me feel like a criminal & escorted me to sixt reception where I was told to complete an accident form. "I didn't even cause this scuff but told I should of inspected car better. I will not use Sixt rental ever again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" as abive booking was ok just the check in wasnt the best and then we were charged forcre fueling when wd had already topoed up. "
" lady at check in was rude was trying to sell us what we had already paid for when questioned she was very abrupt "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Wasn't bad but now I have to chase up on my deposit "
" Still waiting on my deposit back and will be calling the bank to sort it out as they said they wouldn't stop money going in I won't be booking this car hire next year when we go back "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" As above "
" Easy to book. Guess they don't have any influence on the ground staff (in this case the sixt ground staff were rude and inattentive) "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" No where on the documentation does it mention that there is no Cyhire desk and that you have to go to the Sixt desk. This caused some anguish when we had just got off our flight but once we knew where to go it was ok. "
" No where on the documentation does it mention that there is no Cyhire desk and that you have to go to the Sixt desk. This caused some anguish when we had just got off our flight but once we knew where to go it was ok. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Car was good value & drop off very quick. Howver the hardsell to increase insurance cover at the time of collection was tedious "
" Car was good value & drop off very quick. Howver the hardsell to increase insurance cover at the time of collection was tedious "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Very good value you for money "
" Would defo use the company again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No issues "
" Fine but as ever get a little fed up of the insurance push and attempt to "upgrade " car when not required "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Not obvious through paper work where to pick the car up from and it took about 20 mins to find the right desk, as it was to be collected from Sixt and this was not on the paperwork. Also the treatment from the sixt desk as described above "
" I arrived late as my flight was delayed, being tired and needing to get to my already late for meetings. I was cohorst into buying additional insureance. I was put under pressure and made to beleive that although I understood I had paid for a full waiver, I was not insured adequtely. I then had to spend time on the phone to yourselves who were not at all helpul at first then the Sixt counter in Limossol Not really happy with this aspect of my rental encounter with your company. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I phoned Autoeurope in advance of picking up the car and I was mis-guided about the pickup desk. I was not informed of the delay for the return of the 1100 Euros. I am still waiting for this credit release with no update from AutoEurope or Sixth "
" 1) CyCarhire was actually a different desk name at the airport, i.e. Sixth. This was very confusing at pickup. 2)They blocked an additional 100 euros on top of 1000 euros of credit to cover the excess and fuel. I was not informed of the extra 100 euros by AutoEurope. 3) After 3 days since returning the car. Sixth have not returned the 1100 euros which is blocked on my credit card. They said the would clear this within 48hrs when I dropped off the car. I was not informed of the new 48hr delay when I picked the car up "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
" My experience is that I will never prebook a car before arriving at an airport!! "
" On arrival at Paphos Airport after waiting nearly an hour queuing, was informed that because I didn't have a credit card I would have to pay an additional insurance of 64 euros, so in total paid £132 for the smallest car in Cyprus for 4 days, not happy!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" See above "
" Sorry, not sure about the difference between CYCCARHIRE (SIXT ?)and AUTO EUROPE. Anyway, everthing was great. The only comment we have is that it would have helped a lot to put SIXT on the reservation details so we knew which desk to go to. We went to the first desk and they said we should go to the Costa coffee area which is where they said hire car rental guys pick up. Then I rang your Limasssol office and they advised it was SIXT. All else was very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We weren't the only people with this problem. Quite a few disgruntled people finally in the Sixt queue! "
" One major problem with this rental. The voucher didn't explain that the car was actually provided by Sixt. Even a phone call didn't help initially due to the heavily accented person I spoke to. We were advised to go into the car park and wandered around for some time looking for Cycar, not realising it was an agency not a local hire company. This is not something I've encountered before despite many rentals. Also not something I considered having booked the car through another agency! We wasted a lot of time and became quite stressed trying to establish where the car should be collected, not what you need arriving late in the evening at the start of a holiday. Otherwise it was great value and the Sixt staff, when we finally worked out it was then we needed were very good. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall very pleased "
" The only thing I can say which isn't positive is that it wasn't made clear what desk to go to on arrival at the airport so I spent time asking around and had to eventually call customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All round a very good experience "
" The cat was excellent, the staff were too . The only xo fusions as that the voucher didn't tell me which car rental to go to but I worked that out . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Apart from having to find out which desk to go to it was very good "
" It would be handy if the paperwork told you which desk to go to It did not mention SIXT on the voucher "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" No problems "
" No problems everything went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Not happy at all! Just to call your company is the same price as the car Hire! Not happy when you arrive at the airport and the company do not have a collection point that says CYCARHIRE so your looking frantically all over to find a company that don't exist and only by chance after I asked every car Hire desk then I was told you are associated with SIXT. I am so disgusted I want the money back for the phone call where they was so unhelpful and the car hair cost. "
" After purchasing the rental online and I had questions before the rental date. I called the company to ask a simple question and I was put on hold for 45min before being spoken to and had to pay £75 to EE for the entire call and i didn't get a answer from the staff. I hired the Corsa and was give a Kia (Similar rental) Staff told me they never had the Corsa for rental. Then your company do not have their own shop and failed to mention they was working through SIXT which could have been stated in the paper work or even a note on the shop to say if you have hired with CYCARHIRE come to SIXT "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Desk hard to find ,not told to go to Sixt desk "
" Difficult to find desk as it is within Sixt car rental "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See comments above. "
" There is no specific CyCarHire counter in the terminal and I had to ask at another car hire counter if they had any idea where it was. Eventually one of them suggested it may be the Sixt counter - which it was. But there was no signage at the Sixt counter to confirm that they were also CyCarHire. From that point on, everything went smoothly and I was impressed and satisfied with the procedure, staff and vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" On the booking form it directed me on arrival to go to the meet and greet area where I would be met by a representative of the company. I spent over 40 minutes in this area including having to approach other comopanies for advice. I then rang the helpline and was asked to wait for a call back. I received a phone call 15 minutes later which informed me I should have enquired at the Sixt hire desk. There was no CYCARHIRE adverts or signage anywhere in the airport. "
" On the booking form it directed me on arrival to go to the meet and greet area where I would be met by a representative of the company. I spent over 40 minutes in this area including having to approach other comopanies for advice. I then rang the helpline and was asked to wait for a call back. I received a phone call 15 minutes later which informed me I should have enquired at the Sixt hire desk. There was no CYCARHIRE adverts or signage anywhere in the airport. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above "
" The value was excellent,trying to find which car hire company in paphos airport was a joke,if it was sign posted it would have made it a lot easier,I had to ask at each counter to find which one was the right one. As I have said the value was excellent but I would never go with you again for a car at paphos airport again as it was to much hassle. I would next time go with one of companies that is labelled up at the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It was easy and very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Will certainly use you again and tell ftuends "
" All worked extremely well with no delays "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Best car hire rates I have found. "
" Fast friendly service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Very good experience "
" Very good the service was first class. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" very good "
" excelinte "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Very easy transaction from time of landing to collecting the vehicle "
" Very easy transaction after a long flight. Being upgraded was a nice surprise. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good would use again very good value "
" Very good service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Q "
" We were not told which car hire to go to on the booking form. When we got to Paphos there at least 5 car hire companies. We had to wait over an hour to find which company it was. This should of been put on the booking form. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very Well in general "
" Overtime experince great. However the car voucher did not stress which counter to attend upon arrival at Paphos "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Administration(hiring car) of hire car in uk was straight forward. However in Cyprus there was no indication of the name of car hire company purchased so had to wait inline several times of different hire car companies before the right car hire company was found. "
" Administration of hire car in uk was straight forward. However in Cyprus there was no indication of the name of car hire company so had to wait inline several times of hire car company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Renting a car from a non existing company shows a bit of reliability problem. "
" It's a front for sixth, which no one bothered telling me, so I kept looking for their non existent counter until I've decided to randomly pick a counter at the airport, to find out which company I'm actually hiring the car from. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" very easy to deal with "
" h9ghly reccommed "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Newish car in very good order "
" First class service, it might help to give instructions where the desk is located. If I hadn't been familiar with airport I might have struggled. Apart from that no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The only issue we had with the car hire. was the initial pick up There was no information on were we had to pick the car up from, it was only after having asked reps etc and ringing the company we were told to collect the vehicle from Sixt "
" Good clean car, will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" None "
" Just wasn't very easy to find which desk we should find you at as had no details on the print out I had to hand at the airport - other than that - great, and reasonably price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I am very satisfied "
" Satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" The main problem on arrival is finding the car hire desk. There was no desk with Cycarhire signed. This should be an easy one to sort out but it is fundamental and a bad reflection on the efficiency of Auto Europe. "
" Cycarhire does not exist. There are no signs and even their immediate neighbours did not know who they were. Our car came from SIXT. This name was on none of the documentation. You really need to sort this out. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very easy to book. Great price for a lovely little car. Very clean and tidy. Excellent staff. Will definitely use again. "
" Excellent customer service. Could not fault the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" no problems "
" no problems "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" 5 star "
" First class as usual. Always good when I booked through auto Europe uk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above. Rigid ruling with no leniency. "
" Charged an additional €98 as only the purchaser not the driver had a credit card. Unable to swap drivers even though credit card and driving licence present. Given no alternative. Offered to rerent with alternative details but not allowed. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Will not use again, and will actively encourage people not to use. Tantamount to fraud, having my credit card used without permission, and then being informed that the card didn't work, and I would have to pay for full insurance up front "
" I have been overcharged multiple times by the provider, taking over £377 from my account, for a rental of £46. I will be pursuing compensation, as the customer service agent informed me of the mistake, but has not rectified it, and now Sixt are denying any wrongdoing, despite me providing my bank statements as proof. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" The pick up and car hire itself was fine and very good value but the drop off felt very much like we were being exploited. "
" The drop off was very uncomfortable having being confronted and charged for a repair that seemed very unfair. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 7
" Very hqppy "
" Hassle free, had to extend rental for extra 3 days. No problem at all. Very happy with this company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Infuriating "
" Car park for vehicle return was not accessible because the barrier was broken. I was blamed, abused verbally and charged fifty euros by the hire company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
" Generally the best car hire experience ever "
" Only problem was we did not know which desk to visit in airport. We needed sixth, however voucher made no mention of this. Everything else brilliant. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Will never entertain you again "
" Had to go to 8 counters as non of them had your sign over them. Then was refused car hire as my credit card company wouldn't them block 1200euros. So was a total waste of money and ruined my holiday "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Otherwise excellent. "
" Please could you make it clearer that the car should be collected from the Sixt counter. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" There was no indication anywhere it would be the sixxt stand we would be going to do for a bit we thought we were stranded The people at sixxt were nice, car was good although not the one we selected and dropping the car off was easy "
" There was no indication anywhere it would be the sixxt stand we would be going to do for a bit we thought we were stranded "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" God prices "
" Spent 30min looking for office of cycarhire eventually found out it was at sixt . A SIGN FOR CYCARHIRE WOULD HAVE HELPED "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Everything was excellent overall and once we had identified the correct rental desk it was very very easy. "
" Everything was excellent except as I have written below - there was no CYCarHire desk in the arrivals terminal at Paphos. It was only after a lot of queuing and asking that I found out it was Sixt rental. Perhaps this could be avoided on future rentals. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good "
" The only confusing thing is this was actually Sixt car hire so I needed to ask around at the airport until I could figure out who to talk to! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above "
" Dreadful. On arrival at Paphos airport no sign for cycarhire so asked around and nobody could help as never heard of them. Went outside and nothing. So rang the number and said it was a big orange sign so went inside to sixt and it was right. Nothing on our paperwork mentioned sixt. Bit stressful to start your holiday but after that was ok with the rest "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" - don't make fields like this one mandatory - annoying "
" It was a Sixt experience, for the price of a smaller renter. Very good overall, the only thing is that it wasn't clear I needed to collect keys fromm the sixt counter so a bit of confusion on pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The cycarhire does not exist in airport, it should be sixth car hire.It was confusion with the name so it took me nearly one hour to find the correct car hire. "
" I had problem to find cycarhire in airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Excellent. "
" Excellent service throughout. Completly hassle free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good apart from the initial confusion about where to collect. "
" Very confusing upon arrival. It stated there was a desk in the airport, however there wasn't one under CY Car Hire and no-one seemed to know who/where it was. It was only when we called the contact number that we knew it was to be collected from the Sixt branded desk. Very confusing and lead to a bit of a panic thinking the company didn't exist! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" totally satisfied "
" Very polie staff, small VW UP car. very comfortable and very economical. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Not impressed. Will not use this car hire company never again. I used Euro car in May and they was by far a lot better. I will let all my friends that travel not to use your company. "
" I was not impressed with the insurance waiver as I could not pay on my visa debit card. I have not got a credit card and had to pay €109 cash. So a £94 car ended up being £190. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" Great value car hire "
" it was not CYCarhire it was SIXT "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent overall value. "
" Good car in excellent condition - unusual for Cyprus hire cars. Very friendly efficient staff. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Only issue was none of the desks had the hire name listed and I had to go from company to company to find out who it was. It turned out to be SIXT but this was not mentioned on the voucher received from you "
" Only issue was none of the desks had the hire name listed and I had to go from company to company to find out who it was. It turned out to be SIXT but this was not mentioned on the voucher received from you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Staff apply pressure to pay for the extra insurance which is not really needed "
" You never get the car you book it's always an alternative "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Excellent. "
" Very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Picking up the car was good and return was quick, we would hire from the company again. "
" The only negative was the lady on reception at the airport - she was very adamant that we should upgrade our car with air conditioning stating that it was too hot without aircon and made several attempts stating we must pay the extra as it was in our own interest - we did not buy it and received a car with aircon anyway. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall the car was good, however, when I went to return the vehicle about an hour earlier than the 11am which scheduled there was no one at the Sixt return office in the car park . I had the phone the main number and someone eventually arrived to sign in the car. "
" CYCARHIRE does not seem to exist as a place to actually pick up the car at Paphos airport! I had to speak to people at other car hire desks to learn that this "brand" is actually supplied by Sixt. It would be helpful if this was made clear on the booking form. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" Smooth frim start to finish "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10