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CYPRUS CAR HIRE REVIEWS
Car hire reviews in Cyprus
Turkish in the north and Greek in the south, Cyprus is an island destination like no other and the ultimate Mediterranean getaway. Dotted with archaeological sites, fine Byzantine churches and some of the best museums in southern Europe, it has long-been a magnet for holidaymakers attracted by its warm waters, golden beaches and blazing sunshine all year round. Built on the ruins of an old settlement established in 13 BC, the enchanting coastal city of Larnaca is the first port of call for many first-time visitors. Lined with palm trees, restaurants and ancient monuments, its long seafront promenade is the perfect place to soak up the city's vibrant resort atmosphere. Paphos, a UNESCO World Heritage site and birthplace of the Greek goddess Aphrodite, is another favourite pick-up point for people booking their car hire in Cyprus and heading off on an exciting tour of the island. Away from the coast, why not enjoy a relaxing road-trip to Platres, one of the highest villages in the Troodos mountains in the centre of the island, passing many picturesque villages along the way.
Founded in 1954, Auto Europe is a market-leading car hire broker with almost 70 years of experience. Besides giving you the chance to collect your car hire in Cyprus at a wide choice of locations all over the island, we offer more than 28,000 convenient pick-up and drop-off points in over 190 different destinations worldwide. By working with the world’s top car hire suppliers, Auto Europe offers the best selection of vehicles at the lowest prices on the market. On the Auto Europe website, you can make your reservation in just a few clicks through our state-of-the-art booking engine. Take a look at what other travellers felt about their recent Auto Europe car rental experience on the island by reading some of their comment in our Cyprus car hire reviews section below.
AUTO EUROPE CYPRUS Car Rental Reviews
Average Rating for Auto Europe :
PAPHOS, CY - Reviewed by NEIL - 21 September 2025
" Very good. "
" All good very helpful and friendly at the desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by FRANCIS - 19 September 2025
" Overall great "
" Brillianty easy. Customer desk fantastically pleasant. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by FADY - 19 September 2025
" although I sent a claim to auto europe unfortunately without response "
" the counter staff refused to deliver the car because he didn't accept my international driving license although I am a regular customer and since my biometric previous driving license expired in august 2025 and due to the situation in lebanon the only driving license avilable a a certificate along with the international driving license. he refused to refund me and I had to rent another car from another company "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by ANTHONY - 19 September 2025
" Very good "
" I have always been happy using europcar. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by GABRIELIUS - 19 September 2025
" Sure "
" The car was not starting, barely working, the car key wasn't working, and the check-in desk lady was extremely pushing to upsell absolutely everything she could - very uncomfortable "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by PATRICIA - 16 September 2025
" Brilliant service , very prompt and professional "
" Seamless experience , have used Sixt previously with no issues at all , would highly recommend ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by PAUL - 16 September 2025
" As above "
" All was well on collection however, money was taken, as oppose to just blocking the money, from my credit card for fuel, I am not sure if it has been refunded (Not had credit card statement) as we returned the car with a full tank. I understood the paperwork said it would be refunded immediately? Also, they tried to say we had chipped the car on the front bumper and had a chip in the window screen, we arrived very late at night and unfortunately we did not check the car, we were tired and it was very dark. I think they said it was OK, but not sure. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by STELIOS - 16 September 2025
" All good! "
" fast in and out. nice car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ANDREW ELLIS - 16 September 2025
" Learning experience for us about hiring a car at an airport, hand that the desk was inside the air conditioned airport as it was hot outside waiting for the car. Maybe need to check more options on car selection when booking the car type. "
" They pushed us to upgrade the from the car we had booked to one with apple air play, this was probably a good option to have for the maps, but don't remember being offered this by Auto Europe. The car was well used and nearly every panel had a big scratch on the paintwork. They also wanted us to pay them 65 Euros up front so that we could just leave the car back without us having to fill it up with petrol on return. We declined and found it only took 53 Euros to fill it anyway from empty. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 2
LARNACA, CY - Reviewed by YEROLEMOS - 15 September 2025
" Cheapest price and good service. "
" Excellent company using them for the second year in a row "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by GARY - 14 September 2025
" Although it was easy to book, there were a lot of holds for costs added to our credit card when we arrived at desk. "
" Car wasn't ready when we arrived at office even though our flight had been delayed, had 30 min wait whilst being cleaned. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by CHRISTOPHER - 14 September 2025
" Car not great condition and had to get bus to pick up and drop off car as there was a 10 euro charge to deliver or collect from hotel less than a 10 minute drive away. "
" Used before and was very happy with the service I received. This booking the car wasn't in great condition . "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 4
LARNACA, CY - Reviewed by IAN - 13 September 2025
" 1st class as usual "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by MARTIN - 13 September 2025
" Wouldn't use again "
" The lady at the counter was very unhelpful was only after two hour and me saying forget the hire that she became helpful after making me pay another 167 euros. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by NICHOLAS - 11 September 2025
" The car I ordered did not come with air conditioning which was crucial for Cyprus weather. I was shocked when I was asked for another 80 euros, as it was not obvious on the booking process . Europcar blamed Auto Europe "
" The car I ordered did not come with air conditioning which was crucial for Cyprus weather. I was shocked when I was asked for another 80 euros, as it was not obvious on the booking process . Europcar blamed Auto Europe "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by ALAN - 11 September 2025
" Can not fault anything , will be booking again soon. Thank you . "
" Very pleasant, friendly staff at the counter and collection /drop off . Car was very clean apart from windscreen smeary inside but this is the same with every car we collect from any provider :) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by GARY - 10 September 2025
" as above "
" Always very quick to deal with staff very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by LINDA - 10 September 2025
" All good except for the delay when collecting. "
" Everything was good except that we had a long wait when picking up the car as it had been to the car wash. This was a little frustrating as we were tired and hot and just wanted to get to our hotel. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by COLETTE - 10 September 2025
" the staff at SIXT are always amazing (counter and pick-up). "
" the staff at SIXT are always amazing (counter and pick-up). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by MIKE - 09 September 2025
" Easy booking system and great value again this is 4th time using and will definitely use again when needed thank you "
" Car was a higher spec model than I had booked and was of a very high standard almost new vehicle. Very happy with my booking "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by JULIE - 09 September 2025
" 100% perfect from start to finish "
" Excellent service, brilliant customer service, excellent car, easy pick up and return. Faultless....100% booking with them every time we hire a car. Thanks so much "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by LEE - 09 September 2025
" I use autoeurope regularly and always happy with the service "
" Very professional service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by CRAIG - 08 September 2025
" Easy booking process and friendly helpful service desk staff Been using auto Europe for many years "
" Easy process and helpful friendly service desk staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by MALCOLM - 06 September 2025
" Auto Europe easy to use and always have good rates . Nice reminder coming up to time of hire "
" Counter staff were very annoyed that I did not want to buy extra insurance or pay for the tank of fuel ( I always do full to full fair fuel policy.) the car was marked on paper work as new but had over 10 body marks and the interior roof looked like a drink had been sprayed all over . I booked a manual but got an automatic not helpful when crossing two mountains on the way to my house . If the down shift had worked on the box it may have helped . On stopping the car off I was early and this seemed to be a bad thing too . "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 3
PAPHOS, CY - Reviewed by MICHAEL - 06 September 2025
" Satisfied "
" Satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by WAI - 04 September 2025
" I am in process of making complaint- discovered on returned home that I was charged for excess cover when I picked when I was not asked if I needed the Cover which I had already paid for when I booked the rental. I was informed my credit card will be charged/blocked for security including full tank refuel but I discovered when I had notification on return of car only E100 will be returned. We had booked a Citroen Picasso as we are a party of 6 & was initially offered a car with 192000 km on the clock which also looked like it has seen better days. I had to firmly decline the car offered and was then subsequently offered a Nissan Serena. "
" I am in process of making complaint- discovered on returned home that I was charged for excess cover when I picked when I was not asked if I needed the Cover which I had already paid for when I booked the rental. I was informed my credit card will be charged/blocked for security including full tank refuel but I discovered when I had notification on return of car only E100 will be returned. We had booked a Citroen Picasso as we are a party of 6 & was initially offered a car with 192000 km on the clock which also looked like it has seen better days. I had to firmly decline the car offered and was then subsequently offered a Nissan Serena. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by WASIM - 03 September 2025
" Fast efficient friendly "
" Efficient, decent car, good staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by BRIAN - 03 September 2025
" Very easy very efficient nice car "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by THEODOSIS - 03 September 2025
" Auto Europe was easy to use and their prices were the cheapest. I also had the car I booked which sometimes does not happen. "
" I have used Sixt many times over a period of years. I like to use them and now is very quick and easy to rent collect a car with Sixt. the only issue is that their cars are now getting very old. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by STEPHEN - 02 September 2025
" I used you a few years ago and then for some reason completely forgot about you and used RentalCars , however comparing pricing and simplicity of booking you are miles ahead.,,, well done "
" Used the company many times . Although not perfect they are still the most reliable and trustworthy "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by ROBERT - 31 August 2025
" As above "
" The car was old air conditioning was very weak stains on the seats creaking on the back when going on rough surfaces "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
PAPHOS, CY - Reviewed by MARTIN - 31 August 2025
" Collection at Paphos airport and drop off at Larnaca was a slick process. "
" Usual excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DAVID - 28 August 2025
" Great service I will definitely be using them again "
" Excellent service at the pick up (Airport) and a seamless hand over when returning "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by KAREN - 28 August 2025
" Very good "
" Quick and easy use Sixt all the time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by CHRISTOPHER - 27 August 2025
" Overall a good experience. The car was as described and service provided was good and prompt. "
" Very helpful and polite. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JAMIE - 26 August 2025
" No problems at all - smooth process. "
" Simple process - you got us on our way fast - didn't get the email with the out condition of the car as Graham said we would - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by JASON - 26 August 2025
" Good service at good price "
" Good experience and would definitely use again "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by NICHOLAS - 26 August 2025
" My voucher clearly stated to freeze €800 which I was ok with. But sixt staff said she would have to physically charge me due to the amount of days, she said auto Europe rules are different. I called auto Europe and even though my voucher clearly states in black and white the rules she said sixt are allowed to change them. Rules are rules and terms and conditions should be abided by not changed when they want to "
" The woman on the counter was rude and abrupt. She was also condescending "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANDERSON - 25 August 2025
" am writing to formally lodge a complaint regarding my recent car rental experience at Paphos Airport. I booked and fully paid for a Kia Sportage in advance. However, upon arrival at Paphos Airport, I was informed that the vehicle I had reserved was not available. Instead, I was offered a Nissan SUV, which staff claimed was an upgrade due to leather seats. I specifically requested a vehicle of the same category as the Kia Sportage, but was told none were available. As it was late in the evening, and I was travelling with two young children with a two-hour drive ahead, I felt I had no choice but to accept the alternative vehicle provided. Unfortunately, the Nissan SUV was extremely old (over 10 years), had more than 200,000 miles on the odometer, and was equipped with only a CD player. This vehicle was clearly not of the same standard, band, or suitability as the car I had booked, and I believe it should not have been offered for rental at all. "
" am writing to formally lodge a complaint regarding my recent car rental experience at Paphos Airport. I booked and fully paid for a Kia Sportage in advance. However, upon arrival at Paphos Airport, I was informed that the vehicle I had reserved was not available. Instead, I was offered a Nissan SUV, which staff claimed was an upgrade due to leather seats. I specifically requested a vehicle of the same category as the Kia Sportage, but was told none were available. As it was late in the evening, and I was travelling with two young children with a two-hour drive ahead, I felt I had no choice but to accept the alternative vehicle provided. Unfortunately, the Nissan SUV was extremely old (over 10 years), had more than 200,000 miles on the odometer, and was equipped with only a CD player. This vehicle was clearly not of the same standard, band, or suitability as the car I had booked, and I believe it should not have been offered for rental at all. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by LOUIS - 23 August 2025
" Great experience "
" Swift friendly service. The car was in very good condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by KAREN - 22 August 2025
" Great staff very helpful and very friendly "
" Very easy to pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DENISE - 22 August 2025
" Positive experience "
" Great service although car received I would not class as a suv. Should have been Skoda kodiaq or similar and got kia exceed Booked sub for height "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by KEVIN - 20 August 2025
" Best car rental we have used "
" Nice car, quick booking in "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by SAMUEL - 20 August 2025
" The staff at the drop off point were excellent "
" Excellent service with knowledgeable efficient staff providing excellent customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by FRASER - 17 August 2025
" Easy booking experience and I've had good service from sixt in Paphos airport before they didn't let us down unlike a previous experience with Avis at the same location. "
" Helpful staff, good explanation of the type of damage they were looking for on check out and arrival. Vehicle was generally in good condition especially on the inside, quite a few dings on the outside but acceptable. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by DAVID - 17 August 2025
" Did not get the car size booked despite it clearly being stated on the voucher and Sixt counter staff insisted a smaller car had been booked! "
" I was lead to believe I had booked a Kia Ceed Intermediate car, which was clearly stated on the voucher. The counter staff insisted the car booked was a Nissan Note size vehicle, which I didn't want otherwise I would have booked a Nissan Note size car or similar for less money with you! I am not happy about that! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 6
PAPHOS, CY - Reviewed by DAVID - 16 August 2025
" Very good "
" Quick collection,excellent explanation,decent vehicle "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by ANDREW - 15 August 2025
" As above "
" Considering I paid extra for all inclusive insurance they then requested another 1100euro at the desk. I told them I paid the extra and proved it but they insisted on paying it then he reduced it to 390 euro "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LIMASSOL, CY - Reviewed by RICK - 14 August 2025
" All good, thanks "
" All good. Car was small but almost new, so great A/C. Difficult to drive uphill with A/C on, but hey-ho "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by CHRISTAKIS - 13 August 2025
" Not the best experience all in all but the replacement vehicle provided to us was excellent and only had 10,000 kms on the clock. "
" The vehicle was provided by Europcar. The first car provided had over 130,000 Kms on the clock and the headlights were not working correctly. This made it unsafe to drive. A replacement car was not provided for another 3 days due to lack of availability. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by KAY - 13 August 2025
" Very simple process and pleased with the car, all was good. "
" Everything ran smoothly, was disappointed that they tried to upsell insurance when I had paid for no excess etc. but apparently that was with you and if we had had an issue we would have still had to pay and claim back from you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by CATHERINE - 12 August 2025
" Air conditioning did not work. Staff tried to convince me it was ok and in line with expectation for hot weather but it was not sufficient. Car was replaced but air con was barely any better. Air con in cars in hot countries need to be properly and regularly serviced. These cars clearly had not been. "
" Air conditioning did not work. Staff tried to convince me it was ok and in line with expectation for hot weather but it was not sufficient. Car was replaced but air con was barely any better. Air con in cars in hot countries need to be properly and regularly serviced. These cars clearly had not been. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by DARREN - 12 August 2025
" Welcoming and friendly staff, easy to collect the car , very efficient team "
" Great service , cars and staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by MICHAEL - 11 August 2025
" All good, other than the minor issues above. "
" The boot lock on our first car failed after a few days, so the boot remained open at all times. As the car was driveable, Sixt wouldn't come out to replace it, we had to return to Paphos Airport to exchange, which took 3 hours out of our day. Bear in mind the car had 64,000km on it, so the failure wasn't anything to do with our rental, it was just unfortunate timing, so that was a little annoying. Having said that, they exchanged it straight away and the second car was fine other than the Information light was on from about 20 minutes into the journey on the day we collected it and apparently was a warning for a low battery in the key fob, which showed on the dash. We really should have been told about this and reassured there was plenty of battery life left - or the battery replaced after the previous rental as this must have been predictable? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by PANAYIOTIS - 11 August 2025
" Easy to site "
" quick, easy and team were great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by GREGORY - 10 August 2025
" Auto Europe is great for booking efficiency but this is pointless if the provider doesn't provide the correct class if car. "
" Didn't have any car in the classification booked. Tried to substitute a smaller car without announcing the fact. Thus was not a "similar" car situation, they had no cars of the correct size. We already knew we wouldn't fit in a smaller SUV than full size. Spent 90 mins until 1am to find a solution because I walked their car park and pointed to a car we might fit in. Rubbish service on all levels. The car we had worked but was a wreck in tetmiof bodywork. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 2
PAPHOS, CY - Reviewed by JONATHAN - 09 August 2025
" Will only book direct with Sixt in future "
" Old car provided - 2019 with 72k. Changed the next day for a slightly newer car - 2020 worth 28k. Booking via a third party (Auto Europe), Sixt obviously don't issue their newer cars "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
PAPHOS, CY - Reviewed by DARYL - 08 August 2025
" Online booking was easy. Car was just what we needed in terms of size and performance. Overall everything was mainly good. "
" Counter staff tried the usual sell of extra insurance and expensive upgrade to bigger car. Always find this annoying. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by DEAN - 06 August 2025
" Car was a free upgrade although had 94,000 kms so not that fresh. "
" Car upgrade , staff helpful. Car a little tired "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by BALJIT - 04 August 2025
" Booking with Auto Europe was easy but details about exact car and Sat Nav on a phone were not provided and felt like I had paid for more than I got. "
" Booked a VW Golf and on collection at desk was informed that I had booked a series 7 and they had a series 8 which I would need to pay another 10 Euro per day for, my booking clearly showed only VW Golf with no stipulations. I got given an Aqua. Then found SAT Nav was not on the car but instead a phone was supplied with SAT Nav app, nowhere to mount phone and therefore could only put next to gearbox, which meant constantly having to look down. Car was fine but not what was expected and same for Sat Nav on a phone. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ANTHONY - 03 August 2025
" I felt coerced into taking and paying for an upgrade. "
" On pickup we found that the type of car that we had reserved (an estate) was not available and were only offered the saloon version. We therefore had to pay an upgrade to accommodate all of our baggage. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by KEVIN - 03 August 2025
" Not that good ok at best "
" The lady at counter trying to make me pay more insurance even though I told her her I had full insurance. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by RICHARD - 01 August 2025
" The car broke down 45 minutes after pick up when the clutch went. The emergency call out service was swift and I had a replacement car and was back on the road within 1 hour. "
" Nil "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by CHRISTOPHER - 01 August 2025
" The vehicle was dated. No USB charging and no sat nav. "
" The vehicle was dated. No USB charging and no sat nav. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LARNACA, CY - Reviewed by NICHOLAS - 01 August 2025
" See above. Thanks for the excellent customer service! "
" Excellent! Whole pick up and drop off process was very efficient - just what you need at the beginning and the end of your holiday! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by KERRY - 31 July 2025
" Very good price. I have used Auto Europe for many years and will continue to do so in the future. "
" Excellent service. I would recommend highly. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by RUTH - 30 July 2025
" Great service "
" Really nice car, staff at pick up and drop off were lovely . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by AMRIK - 29 July 2025
" Great service. "
" Very easy and good service from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by IAN - 29 July 2025
" All round good "
" All round good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by STEVEN - 28 July 2025
" Would use again. "
" Pleasant transaction from start to finish. Credit card block removed within 24 hours of returning car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by IAN - 28 July 2025
" Great value for money and efficient service. Bonus to arrive at the desk to discover 2nd driver was free. "
" Friendly, efficient service. Hired 2 vehicles at the same time which meant 2x paperwork but this was handled smoothly. Only minor issue was one vehicle had auto side-lights set to "off" position and with little orientation it took a while to figure out why tail lights weren't coming on at night. Vehicle pick-up was near dusk so might have been nice for someone to point out the basics. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by CHRISTOPHER - 26 July 2025
" There needs to be clearer communication regarding fuel charges. Listing it on the voucher which is received after sale is not acceptable. We should be aware that we will be charged for the fuel upfront and not written in the small print. Sixt use a sales pitch to sell that to other customers, the fact that you add that into the contract without it being clear is very misleading. I would think twice about using auto Europe again. "
" It was ok. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by EROULLA - 22 July 2025
" Very good service "
" Polite and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LARNACA, CY - Reviewed by LEAH - 22 July 2025
" Worst experience. Contacted the company multiple times via email in the 2 weeks and no replies. The first car I had was barely functioning, the exterior mirror kept falling, how can you give a car that is this dangerous to a visitor? The second car, Apple Car play kept disconnecting so I had to keep pulling over to re connect, the windscreen wipers did not work at all, the passenger window did not open (only opened via drivers side) but it closed normal way. really really disappointing. will make sure no one rents a car from here. will be going to Sixt. "
" Worst experience. Contacted the company multiple times via email in the 2 weeks and no replies. The first car I had was barely functioning, the exterior mirror kept falling, how can you give a car that is this dangerous to a visitor? The second car, Apple Car play kept disconnecting so I had to keep pulling over to re connect, the windscreen wipers did not work at all, the passenger window did not open (only opened via drivers side) but it closed normal way. really really disappointing. will make sure no one rents a car from here. will be going to Sixt. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by MARIOS - 20 July 2025
" No comment "
" Was given a lower class vehicle than booked "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 6
LARNACA, CY - Reviewed by LYNNE - 19 July 2025
" Easy to compare prices and companies "
" Always excellent customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DAVID - 18 July 2025
" Excellent "
" Easy booking and collection process. Airport terminal collection and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by GRAHAM - 16 July 2025
" Smooth process from booking to car pick up and return. Great value for money. "
" Staff were all good. Few issues with the vehicle. Tyre pressure monitor kept coming on even after filling with air, windscreen wiper blade was hanging off and air con wasn't working very well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LARNACA, CY - Reviewed by RICHARD - 16 July 2025
" As above, you are all one company in my eyes. "
" Usual Scare monger tactics on pick up, had it at Paphos last year with your company also, booked Ford focus or similar and given an absolute battered, high mileage Kia Ceed Elina on drop off was our only positive experience with the company "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by JAMES - 15 July 2025
" Used Auto Europe and Sixt for years. Not sure about using again in the future. "
" Asked for zero excess cover which was happy with however the assistant at the desk included cover for tyres etc which had already taken. Also charged 25€ to alter booking to have fuel full and return full. He kept insisting that I take it for returning empty and wanted to charge me 150€. I kept telling him I wouldn't use that amount of fuel. Eventually I managed to get through him and was charged the 25€. Charged an extra 60€ for the tyre cover "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by SAMANTHA - 15 July 2025
" Feel covered by the buy a tank of petrol, felt pressure at airport to accept this, and will pass this information on to any friends, tell them to say no and just take the fill up and return. "
" Feel covered by the buy a tank of petrol, felt pressure at airport to accept this, and will pass this information on to any friends, tell them to say no and just take the fill up and return. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by DAVID - 12 July 2025
" No issues "
" Just a bit pushy at pick up for having the full excess cover. All ready purchased via autoeurope. Car condition; almost 90k miles on clock, lots of marks, & scratches inside & outside. Have had better vehicles. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by DARREN - 12 July 2025
" Disapointed with standard of car "
" Was disapointed with car as it looked like a second hand car that had a load of bumps scratches etc. Felt it was just offloaded on to us "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by ANDREW - 11 July 2025
" Had a nice hybrid Nissan note but couldn't get Bluetooth to connect but very reliable nice car "
" Friendly staff as always, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by STELIOS - 10 July 2025
" Sixt-Old "
" Sixt staff in Cyprus have made it very clear that they have two fleets of cars. Cars for customers that rent directly from them and cars they give to renters who go through a broker (autoeurope for example). Maybe you should let customers know this fact. A better name would be Sixt-Old! "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 6
PAPHOS, CY - Reviewed by COLIN - 06 July 2025
" Very good and always efficient. "
" Always good service and helpful at the reception desk. Likely to use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by WILLIAM JOHN - 05 July 2025
" Arrived at the pick up area to collect the car which was already sitting waiting for us, arriving in the dark is not the best time to pick up and check condition of a hire car , had to point out one additional area which was scratched to be added the check sheet before signing for the vehicle. On return Sixt spent a lot of time talking photograph's of the car before agreeing that there was no additional issues or damage to be reported, which is fine but taking into account that I had to point out additional damage which wasn't identified on collection seems a bit unfair. "
" Arrived at desk after our flight and my booking was processed quickly and efficiently within 10 minutes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by HAROLD - 05 July 2025
" Overall ok but as I wasn't doing much mileage I wasn't too bothered about the age of the car. If I had been doing a lot of touring then it may well have been different. "
" The car was ok. It was 7 years old and certainty some things were not great i.e. the seat belt wouldn't automatically go back, the infotainment system had pixels missing, the car was juddery when pulling away .... "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PAPHOS, CY - Reviewed by ALAN - 05 July 2025
" The mileage on hire vehicle was 93,000 so for the price paid would have expected better. The interior had seen better days & the windscreen washer didn't work very well. "
" I couldn't fault the experience of the pick up & drop off with Sixt as this was process was very smooth. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PAPHOS, CY - Reviewed by SOPHOCLIS - 04 July 2025
" Easy to book and great price. Will use again "
" Very Good service and efficient staff. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by GARRY - 04 July 2025
" It was ok "
" Surprised and disappointed that I had to pay for a full tank of fuel at collection. Other than that it was a typical Cyprus hire car - seen better days "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
PAPHOS, CY - Reviewed by ALAN - 03 July 2025
" They made everything easy "
" Easy to collect the car from the airport and easy to return the vehicle on our returne "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by GEORGE - 02 July 2025
" Best prices booking via Auto Europe and easy to navigate website. "
" No issues what so ever with the whole process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JENNIFER - 02 July 2025
" Great "
" Pretty good and car was great for what we needed it for. The deposit was way more expensive than I expected (800€) but luckily I had the money to cover it. There was no mention of the deposit cost before we got there (just that there would be one) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by LIAM - 01 July 2025
" Overall really happy "
" I felt the staff were brilliant and very quick, and the dropping the car off was just the same. So really happy with the service. Car was brilliant also, AC was amazing especially as it was pretty hot for a few days. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by MARIA - 30 June 2025
" as above - I don't trust Sixt other than it is looking to squeeze more money out of customers and does not come acorss as an authentic customer service "
" I landed at 2am, and was seen quickly at the counter, but did not appreciate the sales pitch at that time in the morning, i was told there were two other options for me as the car i had booked was small - for a reason, i was told it wasnt suitable for mountain roads - it was absolutley fine, so this was just a sales pitch. which makes me not trust Sixt going forward. Also i always take out the full insurance for peace of mind, but for some reason, wheels and windscreen were exluded, unless i wanted to pay even more to add these - this is riduculous - to break down and add each element at extra cost - when it used to all be included- i dont know if this is just Sixt, but again, i wont be using again based on this. I was also offered another option to pay a little more to bring the car back on empty as overall the cost is 'cheaper' than me filling the tank up! - Everything led to me not trusting Sixt, and that everything offered was a way to make more money. Having said that the car was great for what i needed "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ANNE - 30 June 2025
" Fantastic group, cars are a fairly good standard, just a shame when people hire them and don't report a problem which could be sorted out, and not found until the next person hires it out. Very affordable. "
" Used Sixit for the second time, great staff, always cheery and friendly. On our arrival this time, the first car we got, had a wobbly on the car so we took it back and within 5 mins had another car, which was very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by CHRISTOPHER - 29 June 2025
" Everything went well, I always try to use SIXT, it would be nice if they offered an affordable 4x4. "
" SIXT are really good. The condition of the vehicle is always so much better than the other rental companies at Paphos airport. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by PAUL - 27 June 2025
" As above, used Sixt on many occasions and found them to be a good rental company Hopefully just an isolated incident. "
" On collecting/handover of the car the rental representative said there was NO damage to it, on closer inspection i could clearly see there was. I took photos for my records and quizzed him again and he said nothing to worry about as its only minor and wasn't interested in noting the damage or my concerns on a form. On returning the the car it was checked in by a different representative who pointed out the damage underneath the front bumper. Luckily I had the photos to prove this was like it when I picked the car up and he seemed ok with my evidence. It could have been a different story if i hadn't had them. Might be worth warning customers to throughly check before driving off. Seems like double standards. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by PHILIP - 27 June 2025
" Good value, easy to use "
" All good, quick service, no waiting about "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by MICHAEL - 26 June 2025
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by MICHAEL - 26 June 2025
" No issues to report, all staff were very friendly and professional. "
" Very smooth and quick to prepare and finish the paperwork, less than 10 mins from the desk to collecting the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by CHRISTOS - 26 June 2025
" excellent customer service "
" excellent customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by LISA - 25 June 2025
" Great, lovely car "
" Quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ANTHONY - 25 June 2025
" As above "
" As above "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by CHRIS - 24 June 2025
" Could be much better "
" Upgraded car on arrival to auto car good size however poor performance definetly needed a service and air con really poor "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
LARNACA, CY - Reviewed by CEZAR MIHAI - 23 June 2025
" The experience with Auto Europe was ok, minus the details above. "
" Well even though I made the reservation with full insurance, the Sixt representative told me that the car isn't fully insured. So she offered me an option of aproximately 150 EUROS to pay to have the full insurance with windows and wheels included. I think you should stipulate these things more clear so thta there aren't any misunderstandings. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by OLIVER - 23 June 2025
" Good website and good pricing "
" All very easy and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by PAUL - 21 June 2025
" So expensive for such a poor quality car "
" Very poor car with constant lights on. Uninterested staff "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LARNACA, CY - Reviewed by STEPHEN - 21 June 2025
" Staff were fine, car was clean but in poor condition without CarPlay or sat nav. Was told I needed to book directly in future to get the better vehicles "
" Car was far from good condition. Offered a better car at a premium. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LARNACA, CY - Reviewed by KAREN - 21 June 2025
" Still waiting for £100 to be returned to my credit card ! "
" When picking the car up after a long journey it was not a smooth experience. Lots of confusion about extra payments and what they are for - all explained very very quickly . I am still waiting for £100 to be returned to my credit card "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by IOANNA - 20 June 2025
" As above "
" Very satisfying and kind empathetic staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by PAVLOS - 20 June 2025
" Only slight issue with pax door window control not working and low pressure for one of the tyres. Other than these technical issues everything very good and SIXT service exception! "
" Exceptional, very friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by MAXINE - 20 June 2025
" Happy with car/s allocated and staff when collecting car "
" Had a flat tyre and had to go back to airport and another car given. All interactions with staff smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by SPYRIDON - 18 June 2025
" Excellent and prompt service as always "
" Very bad service at the counter. I t took us twice as much (30 minutes) as other customers to finish the registration. Terrible car, not powerful at all it was struggling even on the straight road. The air condition was blowing semi cold air and the tyre pressure warning came on as soon as we left the compount although there was nothing wrong with the tyres. I would totally avoid renting again from Europcar. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by ANDREW - 18 June 2025
" Always happy with the service very fluent friendly staff and very helpful cars very reasonable but I do think the insurance is very expensive However it is what it is and I'd rather have the insurance and have the head ache "
" Been using you for the last six years every month very happy with the service and that I think that your insurance policy for someone that's a regular is quite expensive for €20 per day "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by NICHOLAS - 17 June 2025
" Very good. "
" Great service from friendly, knowledgeable and professional staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by JEREMY - 15 June 2025
" Car was not what display on the website when booking Hard sell to get you to upgrade as I didn't looks like I got the old stock Next time I'll pay extra and go with Avis. At least you know what you're getting. "
" Front desk tried very hard to upsell every. Option possible. Got the the car park and the Car was 8 years old with 60km Surged on acceleration, no car play or even USB chargers Not the new Golf that was displayed when booking Problem is you don't know what car you're getting till your outside in the car park and there is nothing the hand over staff will change. So you have the choice of accepting it or going back and and queuing to complain. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LARNACA, CY - Reviewed by JOHN - 15 June 2025
" Excellent service from start to finish "
" Brilliant team of staff both on collection and also on return of vehicle. Great car. Will use Sixt again at Larnaca that is fir sure. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by GEORGINA - 15 June 2025
" Was not provided with the make and model of the vehicle booked and paid for. "
" Very easy booking process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ANDREW - 15 June 2025
" Unfortunately you were let down by Europcar. They had no notes that we had insurance etc and kept pushing us to. Purchase theirs! "
" Car provided originally was not equal to what we had booked. Car was not ready and after waiting 15 minutes with the staff not interested at all (especially Pambos who was extremely rude.) a lovely manager (not sur rid her name) came along and sorted a car immediately for us and upgraded us to a an automatic. Without her we would have waited longer and when the car turned up it had dents everywhere! "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by DAVID - 14 June 2025
" Much cheaper than booking via Europcar "
" Upgrade cost to change from a manual to an automatic at pick up was ridiculously expensive "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by WAYNE - 14 June 2025
" Very smooth and friendly transition. "
" Very quick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by VICTORIA - 14 June 2025
" Additional insurance expensive. Good that you take the car full and return full. "
" Hidden charges not clear at time of booking with auto Europe. Thought I'd purchased insurance and booster seats in the original price but turned out not to be the case. Additional insurance very expensive. One of the booster seats not great quality. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by MARTIN - 13 June 2025
" AutoEurope's quote was very high. I secured a much better deal on the day with Europcar than the Auto Europe quote. Watch out for this. "
" Europcar were great, especially the check in staff. Return was a bit slower but all in all reasonable enough "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANDY - 12 June 2025
" No "
" Excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by MARK - 12 June 2025
" Competitive price and good service "
" One of the best in Cyprus "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PROTARAS, CY - Reviewed by GARY - 08 June 2025
" Not applicable "
" Excellent service all round will book again with sixt in Cyprus again in 2026 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JOHN - 07 June 2025
" The booking process and the collection and return of vehicle was fine.. Unfortunately the vehicle we got was not in my.opinion the vehicle we should have got for what we paid so quite dissatisfied with that. "
" The vehicle we chose was a kia rio however the vehicle we got was a Toyota yaris which in my.opinion is not the same class of vehicle and when we questioned this we were told we could upgrade to something bigger but the vehicle we chose was the size we wanted not a smaller vehicle so quite dissatisfied about this "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by COLETTE - 05 June 2025
" CyCarhire are excellent. AutoEurope prices are going up too fast (month by month). "
" Wonderful staff. Great cars. Staff know the car that I like and provide it to me. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by LINDA - 05 June 2025
" A good company but customer service at the desk was bad but pick up guys are great "
" The counter staff at Pafos airport especially Georgiana were not helpful or customer focused we arrived early but told we had to wait 45 minutes which was ok so we sat and waited then another flight came in early and people were put in front of us even though we all booked the same time even though we went up to the counter we were brushed aside rudely "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANDREW - 04 June 2025
" Will use again in the near future. "
" Regular customer of Autoeurope and always find them efficient. Ease of collection in airport terminal is a huge bonus. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by DAVID - 03 June 2025
" You should find a way to get the car we ordered . I understand that things happen , but this was quite important go us for boot size "
" Disappointed I didn't get the kia xceed with a larger boot "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by RAYMOND - 03 June 2025
" Unlikely to book through autoeurope again "
" The extra insurance cost was not explained clearly on initial booking when you add this to the car hire it makes europcar decidedly more expensive not withstanding the initial shock "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by STEWART - 02 June 2025
" Easy to use , all vey easy "
" Great deal - very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by MARTYN - 01 June 2025
" My only negative is that I was unable to preregister on line for the collection as order reference numbers didn't tie up. Your office advised that preregistration was not possible. Your price was almost the same as EasyJet, but I went with you as the additional driver was free. "
" All very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ANDREW - 29 May 2025
" Experience was pleasant. "
" Pick up and drop off went very smoothly, vehicle was in very good condition. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ADAM - 28 May 2025
" Excellent service "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by JOHNATHAN - 27 May 2025
" Extra cost Not expected "
" Cost me £320 euros extra "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LARNACA, CY - Reviewed by LYNNE - 27 May 2025
" We usually use Sixt due to the excellent service "
" Excellent customer service both at the in airport desk and pick up /drop off point in car park. New car in great condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by KENNETH - 26 May 2025
" A/a "
" I've hired cars from Sixt several times over the last 10 years and never had a vehicle I've not been happy with. Excellent value. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by PAUL - 26 May 2025
" Not sure how much of a connection there is between booking agent & car supplier, but it would appear that I have been charged for extra CDW, even though my voucher which was presented at the time, states it was already paid for & included "
" Staff seemed helpful, but on checking my documents, it would appear that I have been charged for extra CDW, even though my voucher which was presented at the time, states it was already paid for & included The vehicle had a few scraps & scratches on it "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by CRISTOS - 26 May 2025
" Good no problems "
" Very money focused, lots of forms, over sold fuel purchase, poor quality of car ie car scratched and dented before pickup. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PAPHOS, CY - Reviewed by JEFFREY - 25 May 2025
" Auto europe excellent as ive previously used only issue was pushy europcar agent "
" Agent very pushy for extra insurance even though i said i had bought zero excess through auto europe "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by HELEN - 25 May 2025
" Car was a hybrid but no manual left in car to look up simple controls "
" Easy to access at airport "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by DAVID - 24 May 2025
" No issues "
" No issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by RICHARD - 23 May 2025
" I phoned your help line before booking and had a good experience which made me comfortable with going back online to book my car. I will use again but NOT EUROPCAR Thank you "
" when I arrived at the check in desk for Europcar I was asked for 380 deposit plus 73.16 fuel deposit. They wanted me to take out a lot of extra insurance which having already read your paperwork I knew I was covered. When I asked about the GPS they said that they didnt have any. I pointed out that I had booked an upgraded car to have GPS. If I want a new car I would have to pay a large increase. Whn I then went to the car site I was again told that the KIA CEED (2018) did not have GPSAfter approx 25 mins she went to get an old Garmin....Very out of date as when need fuel it took me to 3 petrol stations that had been closed for many years----I asked her to put in the address for our Hotel ( 5star) she said the address did not exist. Not off to a good start. I drove off and very quickly realised that the clutch was absolutely on its last legs _ I am an engineer by trade -- Hopefully this explains my low scores "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by ANDREW - 21 May 2025
" THE PROCESS OF COLLECTION AND DROP OFF WENT SMOOTH "
" THE CAR SEEMED QUITE OLD, 90,000 MILES ON THE CLOCK AND DIRTY INTERIOR "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 4
PAPHOS, CY - Reviewed by DAVID - 21 May 2025
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by MICHAEL - 20 May 2025
" Not had an issue with Auto Europe before but perhaps you need to check the calibre of your partners. "
" Truly awful experience. Felt blackmailed by them to take out extra insurance otherwise they would not assist with tyres or anything non mechanical. We felt we had to take the insurance in case we had a puncture or blow out - potentially being stranded up the Troodos Mountain. We have made a complaint to you regarding this to which we are awaiting a response. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by JENNIFER - 19 May 2025
" Great experience "
" Easy booking, good price and easy collection and return at the airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by PETER - 19 May 2025
" Not great as I have described above "
" When booking car with yourselves it said maximum age was 73 when booking in with sixt at the desk was told the maximum age was 71 so had to pay another one hundred and fifty euros was most definitely dissatisfied staff were very pushy for you to upgrade vehicle and insurance maybe every car hire firm should automatically have a zero excess policy as it is in the UK "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 6
PAPHOS, CY - Reviewed by IAN - 18 May 2025
" as already stated "
" I dont like the fact that they can take 800 euros off ny credit card instantley, and then when I return the car they say i wikll get the money back in 5 toi 6 days. WHY? I want my money bacy straight away. Why the delay, I may need that money "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by STEPHEN - 18 May 2025
" See comments above regarding counter staff's hard selling of unnecessary additional insurance "
" Car was fine and the pick up and drop off staff were efficient. However the counter agent was very insistent that we needed to purchase additional insurance, even though we thought we had already purchased this with our original booking. We feel that she took advantage of the late hour and our tiredness to persuade us into purchasing something that we did not need, resulting in almost doubling the cost of our rental. This would put us off using europecar again in the future. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by MICHAEL - 18 May 2025
" A kia stonic car is not an suv vehicle and it is misleading to group it as such. However the car was fine and in reasonable condition. "
" Professional and courteous "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by ANDREW - 18 May 2025
" use this service nearly at least once a month for the last 5 maybe six years always been happy if there's ever been a problem always been sorted out fantastic team very friendly people my partner works for a air line and we always recommend your "
" Friendly service, very reliable smiley people☺️ "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by RONALD - 17 May 2025
" Hired through you many times very good "
" Clutch problem took time out of my holiday to take it back and wait for it to be fixed only set of back to my hotel and it still had a problem from my experience as truck driver in the uk so I wasn't wasting anymore of my holiday running around trying to get it fixed so just put up with it yours sincerely mr RG johns "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by CHRISTOPHER - 17 May 2025
" Excellent honest company.Will use again "
" Got the usual hard sell regarding insurance but after that the whole experience from beginning to end was excellent "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by HUGH - 17 May 2025
" Booking online with AutoEurope was easy and communication via email was straight forward. Prices very reasonable. "
" We were very disappointed with Europcar. Last time we booked through Auto Europe we booked our rental car with Alamo and the whole process at Kalamata airport was perfect. This time we chose Europcar as they were offering a second driver free of charge. When we arrived at the desk in Paphos airport the staff were very friendly. That all changed when they tried to sell us additional damage & theft insurance for an additional 250 euros and we refused. We said we'd already taken out additional damage & theft insurance with you but they said that was with you not them and therefore we wouldn't be covered if we broke down or if the car was damaged etc. We said we were careful drivers but they said the car could easily be damaged when parked in a car park. It was really hard sell and a very upsetting start to our holiday. They then told us the car was full and we had to pay for the tank of fuel there and then bring the car back empty. I said that wasn't what we signed up for as we wanted to bring the car back full but she insisted we couldn't take the car until we paid the 48.30 euros (£41.30) on our credit card. We also had to pay a 300 euro security deposit. Luckily outside the guy at pick up said we could bring it back full but would need to show a fuel receipt for a station within 10kms of the airport. If we did that we'd get a refund on return of the car. After that all was fine as the car was clean and in good condition mechanically. Everything was fine at drop off back at the airport and we did receive a refund for the fuel although due to changes in the exchange rate, we only received £40.61 back. I have to say that following our experience at pick up we would not use Euopcar again. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by FLORA - 16 May 2025
" Counter staff and collection point took far too long "
" Picking up car took too long then was given an old car that was badly dented and scratched "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LARNACA, CY - Reviewed by PHIL - 16 May 2025
" Cyprus nice Car hire very stressful "
" The place of pickup from Cyprus airport were the third party and so they had no details of any car insurance so I had to buy new insurance cover to protect myself You owe me 168 Eiro "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by MAXINE - 15 May 2025
" Couldn't fault it - perfect "
" Great price, service and car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ALAN - 15 May 2025
" From booking to drop off we have never had any problems and we are always happy when we see the car collection we book is from SIXT. Autoeurope are very easy to book with and great value. "
" Collected from SIXT a few times now over the years and never had any issues, staff are very pleasant & helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by STEVE - 15 May 2025
" Auto Europe have beef fantastic as always "
" Worst hire car I have ever had from a large multinational hire company. Very high mileage (140,000 km), many different shades of blue, worn and slushy gearbox, strange noises and check engine light came in half way through. The sort of car you would expect from a super budget local hire company, not Europcar! "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by CHRISTOPHER - 14 May 2025
" Auto Europe site was easy to use and good hire rental rates and companies. Would definitely recommend and will use again. great experience from booking to picking car up. "
" Great service at rental desk. Lisa was excellent and very patient. Only negative, I was expecting fuel to be on basis of pick-up and return full. However, there was a fuel charge and bring car back empty. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by JOY - 14 May 2025
" Although my grievance is actually with Europcar it has made me realise maybe in the future I should pay extra and book direct with a car hire company not an agent like you. "
" I was thoroughly conned by the member of staff into paying a 100 euro deposit for a key and 61.61 euros plus VAT totaling 192.32 which I was assured would be returned in full when I dropped the car off full of petrol. The money was actually for an excess insurance which we had not agreed to and I only received £41.18 back for petrol. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 6
PAPHOS, CY - Reviewed by JOHANNES - 14 May 2025
" I would recommend if I know someone needs a cheap car hire and doesn't necessarily car about the condition of the car they get "
" The first car's clutch had gone so had to turn back and return the vehicle. We were given an alternative car where the clutch was on it's way out but at least was operational. The passenger side electric window switch was intermittent. I guess you get what you paid for as at least the car hire was cheap in comparison to Sixt (even though this was a Sixt car!) "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 3
LARNACA, CY - Reviewed by DEBORAH - 12 May 2025
" Definitely recommend "
" Super reception in Larnaca by Andreas and the rest of staff. Quick, efficient in pick up and drop off. Brilliant team. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by MATTHEW - 11 May 2025
" Easy and convenient "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by CHRISTINE - 10 May 2025
" Auto Europe good value for money "
" Desk in Airport staff very helpful Returning my car staff to busy talking to each other and messing around while I had to stand and wait. Some people would have moaned at them but I'm not rude to people.Perhaps I should of "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by PETER - 10 May 2025
" AutoEurope were great throughout the booking operation - I would definitely think twice though about choosing Sixt again - the car was lovely and the people handing the car over and accepting it back were ok though not very instructive in terms of any driving instructions - however admin staff customer service definitely lacking as stated in my opinion and slightly intimidating "
" found their admin staff at Paphos deck rather officious - they tried get me to upgrade the car for more money and also wanted to add on 130 odd euros to cover things that I had already taken out extra insurance with you ie wheels/tyres "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by NICOLA - 10 May 2025
" Xx "
" The staff were great but the A/C in the car was very poor "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by IAN - 10 May 2025
" Extra charges made using autoeurope unviable in the future. We had no extra charges last year "
" Out only negative is that we were charged an extra 140 euros that we knew nothing of when we booked. This made it more expensive than booking direct. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by PANTELAKIS - 09 May 2025
" No other comment to make "
" Slightly more expensive than I budgeted for. But received car I expected. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by COLETTE - 08 May 2025
" I book with Auto Europe as I love dealing with Sixt at LCA Airport. The staff are always wonderful (counter, pick-up and drop off). "
" The staff at Sixt at LCA Airport are wonderful. Despite the uncivilised times my flights land and flight delays, I am always greeted with a big smile as I approach the desk. The same service levels apply to car pick-up and drop off. Also, although I always get great cars, this last one was exceptional. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by THOMAS - 08 May 2025
" Everything was very smooth and efficient. "
" Everything was be my smooth and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by RODERICK - 08 May 2025
" See above "
" Very friendly and efficient staff, minimum delay. Car gearbox was very grindy - I suspect it needs a service. Would definitely use Sixt again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PAPHOS, CY - Reviewed by DAVID - 06 May 2025
" Auto Europe found us a good deal and followed up a few days before our trip to remind us what we needed to take to the Sixt desk "
" The check in process was smooth, and riendly with no hassle. We had booked a 5 seat salmon and got VW Golf which was perfect for our needs. The drop off was also mooth and efficient with no issues. I am happy to recommend Sixt and would definitely use them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by PHINEAS - 02 May 2025
" Feel ripped off and annoyed. "
" Slow, tricky, angry customers, and hired a car with 100,000 on the clock, with all the squeals and squeaks to go with. Really poor all round. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 2
LARNACA, CY - Reviewed by IGOR - 01 May 2025
" Was ok overall "
" We werr told we were upgraded, but the car we were given seems to be the worse car available "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by STEPHEN - 01 May 2025
" Very happy customer "
" Great customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ANDREW - 30 April 2025
" Car chosen stated it is large enough for 3 suit cases, the car provided only squeezed 2 in the boot making for a cramped drive. "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by NEAL - 29 April 2025
" I am not one to often give feedback, but credit where's it is due...auto Europe and sixt worked brilliantly for care hire out of Limassol in Cyprus. All incredibly convenient and the best price by some margin even with full excess waiver included, thank you! "
" I am not one to often give feedback, but credit where's it is due...auto Europe and sixt worked brilliantly for care hire out of Limassol in Cyprus. All incredibly convenient and the best price by some margin even with full excess waiver included, thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by ANDREW - 29 April 2025
" Fantastic experience, very smooth and easy "
" Great, smooth, efficient and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by SIMON - 28 April 2025
" Picking up the car and dropping off very easy , car was basic but did the job and economical on fuel "
" All very smooth and able to leave the car at the hotel to be picked up "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by STELIOS - 28 April 2025
" Always get fobbed off with older models - which seems crazy if choosing sixt. "
" Always get fobbed off with older models - which seems crazy if choosing sixt. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
PAPHOS, CY - Reviewed by GARY - 27 April 2025
" see above "
" Not sure why had to pay for a full tank of petrol on collection, when a card swipe should suffice as they do for the excess. Cost has been refunded with no issues, just not a practice i have come across before now. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by PETER - 27 April 2025
" See above "
" Great service overall. They made me pay for a full tank of fuel on collection of the car (at an inflated price it turned out ) and said I could return it empty then OR return full for a refund. We did return full and in fairness the refund was issued at the airport booth within a few minutes. Aside from that, collection and return was quick and efficient and the staff friendly. The car itself wasn't in great shape, it was roadworthy but a lot of little nicks, scratches and dents on it, which we didn't notice until daylight the next day but they had taken photos when we picked it up and it wasn't a problem when we returned. Overall, we will use again and we would recommend as the service was good and the price was very reasonable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LARNACA, CY - Reviewed by PETROS - 24 April 2025
" Overall positive "
" A couple of points I was not particularly satisfied with: - At the counter, I was asked persistently to provide the address where I would be staying in Cyprus. I had not been notified in advance of this requirement and therefore was not prepared to provide this information to EUROPCAR as I thought it was over and above the standard information required for car rentals. However, I ended up providing it as I felt under duress when the agent said they would deny me the car hire. Of note, I've been renting cars in LCA over many years (including with europcar) and this was first time I experienced this situation. - At the pickup, I noticed that car was quite old - it had a registration plate of 2019 - when most rental cars are much newer than that; it also had high mileage. At the pickup, I also noticed that the parcel shelf in the car boot was missing so I voiced concern to the agent about possible break-in for luggage theft, but I was informed that they didn't have one to provide and was told that I shouldn't have a problem with the parcel shelf missing because the windows were tinted. Of note, although I understand that it's possible to be allocated another car make/model in the same class/category, I was not particularly pleased that I could not get a Ford Fiesta as specified in my booking; I found Mitsubishi Mirage not to have the same robust feeling as a Ford Fiesta, particularly when driving on a motorway. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LARNACA, CY - Reviewed by VICTORIA - 23 April 2025
" Great value. Good communication. Very pleased with the whole process! "
" Simple, smooth process! Staff efficient. Car in good condition. No complaints at all! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by THEODORE - 23 April 2025
" Overall my experience was good apart from the airport incident described above. "
" My overall experience with you was good. However, I had a problem trying to fill my car at the airport garage. The garage did not accept my bank card and when I used cash instead it gobbled that up too without a drop of petrol. This should not happen. I also visited another self service garage on Cyprus and even with help from a Cypriot lady we could not work out how to use the pump (the lady could read greek). It would be helpful if you could provide some guidance on how to use self-service garages on Cyprus. It should be straightforward but it is not. In Scotland it is easy. You insert your card, then type you pin and your ready to go. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by DAVID - 22 April 2025
" Easy booking, pick-up and return. "
" Easy booking, pick-up and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by STUART - 22 April 2025
" See above "
" Was constantly tried to be 'upsold'.. from 1) the car I had selected "not being big enough for our holiday", 2) I should pay more so I don't have to put an 800 Euro deposit in my card & then 3) me returning the car with an empty fuel tank so Sixt would fill it up for me "cheaper than if I did it myself" which was a lie. Car was old (6 years old) with every panel pretty much dented or scratched. Drop off was easy. Value wise was ok overall but not sure I would use again to be honest. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
PROTARAS, CY - Reviewed by MATTHEW - 22 April 2025
" Fully satisfied on all fronts "
" It was so easy to rent before leaving the country, the website is very user friendly. The pick up was so quick and no hidden fees. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by DILAL - 21 April 2025
" Great, straight forward experience. Will use again "
" Very good, smooth experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by DEAN - 21 April 2025
" Slight issue with catalyst warning light. Agent cleared the issue. "
" Simple pick up and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by KAREN - 19 April 2025
" Great price, excellent customer service "
" Excellent customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by COLIN - 19 April 2025
" Easy to book online and all went well with the car hire but the car was quite damaged. "
" Staff were friendly but the car was quite knocked about, with lots of bumps and scratches. This in itself was not a problem but there's always a worry that you may be blamed for some of the damage. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by LEE - 18 April 2025
" I use auto europe very regularly and are overall happy "
" Europcar are a good professional company but the car suppled was not good, lots of problems getting into gear and the seatbelts were very hard to lock together. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PAPHOS, CY - Reviewed by ALEXANDRA - 18 April 2025
" smooth and easy booking "
" fast and friendly car rental process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANDREW - 18 April 2025
" Na "
" When picking up the car we were told our particular vehicle wasn't available and so another of the same class and size would be provided. However the new vehicle we were given had a much smaller boot/trunk which was not sufficient for our luggage. We were assured this was the same size as what we had booked and it was our mistake to book too small a car for 3 large cases. We pointed out that in fact the vehicle that we had originally booked was in the car park and asked if we could be changed back to our original booking. The car was provided and had ample boot/trunk space as we had planned. We were frustrated we had been unnecessarily changed from the correct vehicle and then made to feel we were the ones in error when the new car was not large enough for our luggage "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LARNACA, CY - Reviewed by GURINDER - 16 April 2025
" Easy pick up but as the flight arrived early the vehicle I requested was not available "
" Sixt experience was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ANDREW - 16 April 2025
" Very professional as always "
" Excellent service as usual with a smile and very helpful all staff at the counter on return and on pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by GARY - 15 April 2025
" fadrg "
" bycf "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by DAVID - 14 April 2025
" Excellent "
" Very Good and helpful "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by DAPHNE - 12 April 2025
" Would use again "
" Efficient and pleasant. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by PETER - 11 April 2025
" Easy to arrange from start to finish "
" Worn gear box "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by PATRICK - 11 April 2025
" Car should be in better condition "
" Car very tired and not in good condition "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LARNACA, CY - Reviewed by PHILIP - 09 April 2025
" I was very disappointed that the staff member in Cyprus office would not take car deposit from my debit card and as a consequence I was sold a £290 insurance policy which was an additonal expense. "
" I was very disappointed that the staff member in Cyprus office would not take car deposit from my debit card and as a consequence I was sold a £290 insurance policy which was an additonal expense. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by COLETTE - 09 April 2025
" Quick and easy to book. Plus I always get excellent service from cycarhire (Sixt) staff. "
" The airport staff are always wonderful and the cars are great too. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by STAVROS - 08 April 2025
" Great company and fantastic after sales service.If you have any issues phenomenal after sales service "
" Very quick came to the office, which is right outside. Customs done all the paperwork upstairs, cross the road car park, their car already waiting, check the car photographs was on my way, fantastic service would thoroughly recommend this company. We use them again and again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by RICHARD - 04 April 2025
" The lady at the checkin desk was friendly and helpful "
" Efficient smooth process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ANTHONY - 03 April 2025
" First class highly recommend "
" Could not fault car and staff excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by PAUL - 02 April 2025
" Very easy to book with and good value "
" Excellent service and cars are clean "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by GEORGE - 02 April 2025
" Car clean and well maintained "
" Fast and efficient pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by DAVID - 01 April 2025
" Please see the notes at '3' plus note that someone reversed into the car while it was parked (I have witnesses to the fact that I wasn't even in the car when it got damage but sadly not of the culprit) I returned to find the car damaged. Now I probably have to mess with the claim.....even though I bought the "Full Damage & Theft Protection" package "
" I thought that I'd hired from 'Auto Europe' but was thrown somewhat to find that I was actually at 'Sixt' The counter staff tried to upgrade us AND sell us even more Insurance to cover the excess......something that I thought that I'd already paid for! "Ah but with this product you won't have to bother claiming the exess back"....which is where I thought I was when I bought the product. People are tired...they've been travelling all day.....they just want to get teh car and drive to their hotel not have someone try to sell them other things that they'd considered and rejected while searching the internet prior to booking. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by STUART - 01 April 2025
" All went well with no complications or issues. Very satisfied. "
" All good. Excellent service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by COLIN - 31 March 2025
" Always good service and efficient "
" Efficient and reliable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by MICHAEL - 30 March 2025
" As above, slightly disappointed. "
" Staff and process excellent Car? Kia Stonic, rated as an SUV. I would question this description !!! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JAMES - 29 March 2025
" As above. "
" Sixt counter staff on arrival wanted us to upgrade to get bigger car, satnav and rear parking sensors (but in fact car size was fine for 2 people with 2 small cases, it has satnav if you plug in your phone, and it had rear parking sensors too!). He also wanted us to buy extra cover, explaining that although we had bought the full extra damage cover with Auto Europe, we would be still liable for damage when returning the vehicle and have to pay out Sixt immediately up to 800 Euro and then risk having to claim it back separately with Auto Europe, as it was 2 different organisations... Lastly he wanted us to return the car empty saying it would be cheaper as we would use a full tank over 2 weeks (in fact it is really hard to drive a car back empty!) It was all rather unpleasant as we thought we had agreed everything in advance and were tired having just got off a long flight, and had to go through all the options afresh. I know they have to warn us of certain things, but it all seemed a bit threatening, such as being told we were not covered the moment we drove off tarmac. Quite a lot to think about. In the end we stuck with what we had agreed. The car was quite scratched and broken in parts. Overall not great. We were told all okay when returned the car but the Sixt Cyprus email then showed us photos of scratches (which I don't think were ours) without saying if we were liable for them or not... it would have been much better just to say "thanks all good and you'll get your security deposit back" (which I hope we will do). "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by PETER - 29 March 2025
" All worked well. "
" Car was a bit old but did the job (Eg no parking sensors) Not sure why I needed to pay for a full tank when I picked car up and then get a refund when I returned it with a full tank; unnecessary paperwork. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by ROBIN - 29 March 2025
" All good apart from comment above which was beyond Sixt control. "
" Apart from a very long queue at the airport reception desk of Sixt all went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by MICHAEL - 28 March 2025
" No problems, much better than other car hire companies I have used previously. "
" No problems, much better than other car hire companies I have used previously. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by LEE - 27 March 2025
" Very professional experience "
" Very professional "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by IAN - 27 March 2025
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by IAN - 25 March 2025
" None to share "
" I cancelled the booking none "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by TERENCE - 24 March 2025
" Very good service "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by MARK - 24 March 2025
" Recommend to anyone, good value for money "
" Great service and value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by NICOLA - 22 March 2025
" The website was easy to use "
" The staff were, once again, helpful and efficient "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ANDREW - 22 March 2025
" Would have scored higher, but the disappointment about having to pay €100 at time of car collection was very annoying, as Sixt claimed to not have any info about what cover we had already paid for !! Not happy ! "
" The staff were fried,y and efficient, however we were informed that whilst they did have our full names, passport details, full addresses, credit card info, AutoEurope booking form, terms of our hire, etc..etc.. they claimed they had no information whatsoever about the insurance we had taken out ??? As a result, we were 'persuaded' to pay an additional €100 for extra insurance ! Very, very unhappy about that ! "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by HAROLD - 22 March 2025
" Maybe the full situation is worth double highlighting when booking and confirming the car as opposed to a line on the bottom of the reservation document that this booking is to return the car empty and is this what you wish. "
" Overall it was good. I didn't realise till I got to the SIXT desk that I hadn't specified that I would return with a full tank hence I ended up returning the car half full as we didn't do much mileage. l. As it was I had to pay the extra €79 for the tank of fuel at pick up as they said it would be €25 to change to retuning full. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by CLAIRE - 21 March 2025
" Nothing else to add "
" Good location of office for our accommodation. Staff at office friendly and good communication. We were disappointed and shocked by the quality of the car provided. It was nearly 8 years old (04/2017) and should have been retired. It was very tatty and the clutch was literally on the floor. It was definitely not what we expected from a company like Sixt. It was telling that there was no Sixt sticker or identification on the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by ANDREW - 21 March 2025
" No problem, all went smooth "
" Very happy with the service use you guys regular nearly every month off to Cyprus. They keep offering me different deals over there but I'm old school rather sick to what I know. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by NEERAJ - 20 March 2025
" Auto Europe insurance does not cover everything according to sixt. We paid £4 a day to auto Europe and then 133 euro for the whole week to sixt for insurance. Fellow we have been cheated. "
" Rip off on additional insurance that was not needed. Scaremongering and pushed us to buy additional insurance. Not expected from decent company. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by IAN - 20 March 2025
" . "
" Excellent apart from not being able to extend hire "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by NICHOLAS - 19 March 2025
" All good. "
" A good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JOHN - 18 March 2025
" Ended up paying twice as much again as the rental to upgrade the insurance cover. "
" Has to pay an extortionate sum to upgrade to the best insurance policy. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by PRODROMOS - 16 March 2025
" Very quick pick up and drop off "
" Very efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by ROBIN - 16 March 2025
" Straightforward and no fuss "
" Quick and easy pickup with no fuss. Likewise the return. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by KATHARINE - 13 March 2025
" Great service No complaints Will use again "
" Great service No complaints Will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by SAMIA - 13 March 2025
" As Above "
" All good, no complaints. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by FRANKEY - 13 March 2025
" See questions 3 "
" When booked the car paid for all insurance. Bloke at desk said it didn't cover everything and I had to pay more for the cover ?? Cost me 200 euro more. Wont use them again "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by COLETTE - 12 March 2025
" The staff at Sixt are an absolute gem - therefore I keep coming back. If only AutoEurope would pass on my flight details to them (as my BA flights are never on time). Staff do not complain. "
" The staff at Sixt are an absolute gem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by CLAIRE - 12 March 2025
" Post rental customer service extremely limited, closed more than open!!! I have not received the correct refund of pre-paid fuel and this means a good experience has now turned into a bad one!!! "
" Everything went well with the rental until the refund for pre-paid fuel. Only having used aprox a third of a tank I have not been refunded appropriately, receiving less than a quarter of the value of the fuel!!!! "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by GRAEME - 11 March 2025
" Smashing "
" Good to deal with.....nice car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ALEXANDROS - 10 March 2025
" Excellent car. "
" Very happy with car hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by GARY - 09 March 2025
" staff are great they do not pressure you "
" excellent service as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ALEX - 08 March 2025
" Simple and cost effective car hire. Always use auto Europe for our travel car hire. "
" Fantastic service as always. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by PAUL - 07 March 2025
" Good value car hire "
" A good friendly and efficient welcoming "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by KAY - 06 March 2025
" As comment 3 really. Please clarify the insurance charges. They are not great... "
" Whilst I upgraded the insurance to ensure I was fully covered, I was informed by Sixt in Cyprus that I wasn't and purchased another 12E per day (£42.10) which I wasn't actually sure was needed, but told I had no cover by the counter staff, so not sure why Auto Europe also charged me for an upgrade. Not too happy about this lack of clarification and if I hired a car again I wouldn't pay for the initial upgrade with AutoEurope....Drop off was very efficient "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by SIMON - 02 March 2025
" Other than the above comments all was great. "
" One member of staff was very pushy and quite rude trying to sell an upgrade to the car and hard selling their additional insurance. As far as I was concerned I did not need any of that and felt quite patronised. I also noticed other customers next to me going through the same hard sell. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by COLIN - 01 March 2025
" Brilliant!! "
" First class service from every staff member we met. We have already booked our next rental. We would have no hesitation in recommending autoeurope./CyprusAptcar. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ARKADIUSZ - 27 February 2025
" Very nice service, quick, easy and without problems both collection and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by STEVE - 27 February 2025
" All good - highly recommended "
" Great staff on the desk - everyone was a pleasure to deal with. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by KENNETH - 22 February 2025
" Excess too high - as was additional insurance "
" Desk staff too pushy. We weren't given the option of Full-to-Full fuel and had to pay for a full tank "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by LYNNE - 21 February 2025
" Not as good as when renting through Larnaca airport "
" Despite the Auto Europe website stating the fuel policy 'Pick up Full and return Full, the sixt guy at Paphos airport counter insisted this was not the case and said if we did not pay for the fuel and return the car empty he would charge us more on the rental. After an early start and long flight we paid just to get our car and be on our way. Never had this at Larnaca Airport and we rent cars 4- 5 times per year?!! "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by AVI - 21 February 2025
" Generally good experience, very helpful stuff. "
" Missing parcel shelves so we could not leave anything in the boot, reverse gear sometimes not engaging. Generally the car drove like a donkey, but hay what one can expect for this money You pay peanuts you get monkeys. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by ROLAND - 20 February 2025
" See above everything else was good "
" The car was perfect, the only disappointment being charged extra for being over 70 years of age 5.25 Euro's per day. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by PANAYIOTIS - 19 February 2025
" I've would of given you a better rating but the service I received at the counter was not what I needed after a 4 and half hour journey, of him telling Auto Europe got wrong and I had to pay, which I did under duress "
" The man at the counter first wanted me to upgrade and I said no but he kept on trying to get me to upgrade. Then he would not except that I opted on your site to collect the vehicle a with full tank of fuel and return it full, so he charged me 70 euros and take the vehicle back empty, even the collection guys found this strange. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by SOPHIE - 18 February 2025
" Getting a car through Auto Europe, might be cheaper, but the dealers give you the worst car available. "
" Apart from the counter staff not understanding that I had full insurance cover. The car they gave me was dangerous with warning lights coming on and a very bad vibration above 50Km. I returned this car. The second car was slightly better, but the gears slipped and the vibration came at above 70Km. Never again "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 3
LARNACA, CY - Reviewed by LEE - 17 February 2025
" Very easy happy experience "
" Very professional service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANDREW - 15 February 2025
" Always get the best prices available from autoeurope, my go to broker. "
" Good clean low mileage car, with a few dents and scratches. Staff efficient at pickup and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by JOHN - 15 February 2025
" Good "
" Helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by AMBIKA - 14 February 2025
" see above. "
" really really good except when I called the emergency number to ask about extending the car. that lady was very rude and I went with another company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JOHN - 13 February 2025
" excellent service cannot fault the staff will certainly use again "
" no problems at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by PRODROMOS - 13 February 2025
" Good service the car wos very good back on time with no problems "
" Very good very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by PAUL - 12 February 2025
" Excellent "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by IAN - 11 February 2025
" No issues from start to finish "
" Smooth without any problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by MARK - 08 February 2025
" Caught between Auto Europe & Sixt for apparent contract error or deception. I have the accepted quote from Auto Europe, which is not what we were supplied. Really horrible experience. I spoke to Auto Europe while at how desk in airport; I emailed Auto Europe that evening. Fobbed off and still await Auto Europe's response. "
" Change of contract terms. We hired with full tank return full tank. Sixt system said pay them for full tank locally - on top of the hire charge paid - return tank empty. Only agreed to honour our quote if we paid extra fee. Car more damaged externally & internally than usual. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 2
PAPHOS, CY - Reviewed by ANDREW - 03 February 2025
" Excellent experience start finish "
" Excellent as a ways "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by PAVLOS - 03 February 2025
" Straightforward and easy to deal with. "
" Seamless and easy esp after a tiring flight. Staff extremely friendly and helpful. Faultless experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by FRANCIS - 30 January 2025
" Excellent desk and kiosk dervice a usual "
" Excellent desk and kiosk dervice a usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ASIF - 28 January 2025
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JONATHAN - 28 January 2025
" Don't know why you sold me zero excess insurance if it's not incorporated into my agreement with SIXT (see above). SIXT told me I'd have to pay them for any damage then claim back from you. What's the point of that? You need to make that clearer at booking stage. "
" Okay but tried to upsell to more expensive model and to sell me zero excess insurance which id already bought from AutoEurope on booking. Then took security deposit. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by LEE - 27 January 2025
" Best car hire we have ever come across. "
" Very pleased with every aspect of our car hire. All the staff we met were very polite and exceptional service was given "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by PAUL - 18 January 2025
" So easy "
" Very nice people "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by PETER - 16 January 2025
" Great value and service with AitoEurope and the peace of mind with the Full dame and theft cover "
" The car was fine and reliable 2020 year but had a lot of scratches etc "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by STELIOS - 16 January 2025
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANDREW - 16 January 2025
" Good website. Price changed as I got to the check-out, though, which was annoying. "
" I found the agent at the counter in Paphos airport very rude and a little aggressive when I explained that I wouldn't be buying their top-up insurance, as I had some of my own. She tried to belittle me and make me feel that I didn't understand. She also tried to get me to sign to say that I agreed with the terms and conditions of the rental before she'd even shown me them and made me feel that I was being difficult for even raising this. The agent who released the car and took photos of the existing damage said he'd send me the photos but they never came through, so I would only have had my own photos to fall back on in the event of a dispute. Staff at the drop-off location, Larnaca were lovely, though. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by LUCY - 13 January 2025
" Smooth pick up and drop off "
" Easy and good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by DERRICK JOHN - 09 January 2025
" mixed feelings about this. definitely would have queried the car being a Picanto and not being able to fit our suitcases in it if the office had been open on collection. not happy with the gears on it felt like car needed a good service. not impressed we had extra charges applied with out us knowing, however the initial price was very good. "
" arrived early hours of morning. added a driver another driver which was easy. tired so didn't really take on board everything member of staff was explaining, paid for extra driver and the fuel (which i didn't want to as i always fill up on return). collected car which was tiny Picanto. we had booked a Renault clio to hold 2 suitcases, this car only held 1 so had to travel to kapparis late at night with the passengers in the rear having a suitcase on their laps. 3rd gear was sticking on the vehicle which we did report on return. in the morning we videoed the car and also looked at the email of the signed agreement. noticed and extra charge 80.67 euros for 0 excess which none of us remember asking for or agreeing to. have emailed about this and no response has been received. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by STEVEN - 05 January 2025
" Poor standard of vehicle. Kia Rio, 102km, extremely worn and noisy suspension, headlights were excessively hazy, constant airbag/seat belt fault illuminating. I would not have expected Europcar to hire out such a shabby vehicle. Would definitely not pass a UK MOT. "
" Poor standard of vehicle. Kia Rio, 102km, extremely worn and noisy suspension, headlights were excessively hazy, constant airbag/seat belt fault illuminating. I would not have expected Europcar to hire out such a shabby vehicle. Would definitely not pass a UK MOT. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by DEAN - 03 January 2025
" Hard work trying to explain already had cow with yourselves sixt didn't make it easy . "
" So I was told I had to prepay fuel at the counter of approx €85 and then was told again at the counterI had to bring car back full of petrol I questioned this and was told oh yes you bring it back empty! When I brought the car back I was questioned why I had not filled it up! Felt like a scam ! "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by SALLY - 01 January 2025
" The car was a bit old and tired. The process was confusing. I like transparency I don't feel this was in place "
" We ordered and paid for a focus (or similar) we paid for insurance, all in the UK before flying to Cyprus. When we arrived we were told our insurance wasn't valid, that we had to buy more, we had to have £1,000 on hold with them to pay for any damage. We were told that we should upgrade our car to get sat nav. We had to pay for petrol up front. None of this was explained on booking. We said no to the upgrade and got a Skoda Fabia, it was fine but very basic and not what we were expecting. I explained that I didn't have £1,000 for them to hold so they took £132 to pay for the petrol, then they held £124 just in case there was damage. I was very surprised and confused. The man told us not to bother buying insurance on line if we go again. Just buy from them. I was not expecting any of there extra costs, which made me over drawn. The situation was quite stressful as we had been up since 3am with no sleep, not ideal! "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by BEN - 01 January 2025
" While CYCARHIRE excels in service quality and vehicle condition, there is a notable need for improvement in the speed of deposit returns. Prompt processing of deposits would enhance customer satisfaction significantly "
" While CYCARHIRE excels in service quality and vehicle condition, there is a notable need for improvement in the speed of deposit returns. Prompt processing of deposits would enhance customer satisfaction significantly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by MATTHEW - 01 January 2025
" Very satisfies and will be using again inbthe future. "
" Excellent, best company for booking hire vehicles. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by COLETTE - 31 December 2024
" Autoeurope has a great local partnership who deliver excellent service. "
" The staff are always lovely. Fast and efficient. The cars are great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by CHRISTOPHER - 28 December 2024
" Great comparison website, good prices and range of companies "
" Easy to hire Lovely quality car Simple returns "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ALAN - 22 December 2024
" Had to nip back with the vehicle because as we set of the tyre pressures were all incorrect & one very low, this should be a priority that's checked before car goes out. It was quickly dealt with but added more time on to our already long day. "
" Had to nip back with the vehicle because as we set of the tyre pressures were all incorrect & one very low, this should be a priority that's checked before car goes out. It was quickly dealt with but added more time on to our already long day. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by WILLIAM - 17 December 2024
" Car was fine, a few minor marks, to be expected. Not a fan of trying to sell the full to empty on return. Who wants to return a car near the empty point, running the risk of running out of petrol. "
" A minor hiccup at the desk at pick up when I was told I had the category of car below I booked. Once I showed the voucher I got the appropriate car with auto gearbox. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by IAN - 13 December 2024
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by NICHOLAS - 11 December 2024
" As above. "
" The pick up was very straightforward. All staff were friendly and helpful. Car was as I expected and well presented. A good experience overall. Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by STEPHEN - 10 December 2024
" Lllllll "
" Only issue was the front windscreen washers weren't working, which I would have hoped would've been checked along with lights and tyres before renting out. Other than that, everything was fine. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by PINHAS PETER - 09 December 2024
" Staff were pleasant and polite "
" was very happy with the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by LEE - 07 December 2024
" Nice professional staff and service "
" Very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by BRIAN - 07 December 2024
" No comment "
" No one in attendance when dropping car off "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by COLETTE - 05 December 2024
" The staff at the Sixt counter at LCA Airport are fabulous. Always welcoming, friendly and accommodating as well as patient/understanding that my flights are ALWAYS delayed. "
" The staff at the Sixt counter at LCA Airport are fabulous. Always welcoming, friendly and accommodating as well as patient/understanding that my flights are ALWAYS delayed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by GARRY - 29 November 2024
" Excellent Service. "
" As usual the customer service was top class, the vehicle was in ecellent condition and picking up and signing for the vehicle was a breeze. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by SUKHDEV - 29 November 2024
" Very good value for money will use again "
" Required more people at the pick service desk to reduce wait times. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by PETER - 28 November 2024
" I usually hire cars 3 - 6 times a year in Italy and Cyprus and have always had a good experience with AutoEurope, especially when the one supplier double booked and they got me a car from another supplier within the hour at no extra cost - brilliant "
" Very smooth and simple collect and drop off, with all staff very nice. Good quality car, clean, perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by MARTIN - 28 November 2024
" See comments above. First class. "
" Excellent service. Collection and drop off was and is consistently first class in both speed but also the engaging staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ANTHONY - 27 November 2024
" All good "
" Alex is a legend. Made returning the car very quick and easy! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by STEPHEN - 26 November 2024
" It's a search engine; did its job well. "
" Staff at collection were rude and slow. Vehicle was old, tatty and desperately needed a service. Drop off was excellent. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 3
PAPHOS, CY - Reviewed by MARTIN - 25 November 2024
" as above "
" All went well, staff are very friendly "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by GEORGE - 25 November 2024
" Upon arrival to Cyprus, AE were nowhere to be found. I checked with all the car hire companies there, and nobody knew who you were until I found Goldcar. They told me that I had to call AE and get a voucher number, so I had to call the UK and get the number. Also, your emails did not mention the association with Goldcar. I wasted half an hour going up and down in the rain to find out who the company was. Also, Goldcar informed me that the extra insurance money I had paid was null and void because they did nor recognise it. All-in-all, I will never use your company again. "
" Upon arrival to Cyprus, AE were nowhere to be found. I checked with all the car hire companies there, and nobody knew who you were until I found Goldcar. They told me that I had to call AE and get a voucher number, so I had to call the UK and get the number. Also, your emails did not mention the association with Goldcar. I wasted half an hour going up and down in the rain to find out who the company was. Also, Goldcar informed me that the extra insurance money I had paid was null and void because they did nor recognise it. All-in-all, I will never use your company again. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by GEORGINA - 22 November 2024
" Effortless. "
" Effortless. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by SIOBHAN - 21 November 2024
" It was not Cyprus Apt Car, it was EuropCar. The experience was a nightmare from start to finish. Car 1 had a screw in the tyre (probably from pick-up) which resulted in a slow puncture and needed a tyre change. This was done promptly. Two days later, we had a completely flat tyre and needed a new car. Again, this was done fairly quickly but still an inconvenience. Two days after that the car (which was inferior to the first and looked very well-used) developed a fault with the gear stick and became undrivable. This happened on a busy road and could have caused a dangerous situation if I hadn't been able to pull in to a bus stop. Yet again, we needed a replacement car to be brought. Before returning to the airport to drop the car off, we filled the car with petrol but the EuropCar attendants refused to reimburse me as promised because the cars they had provided had had some petrol in them (not full). I spent money in good faith to bring the car back completely full only to find I should not have bothered. I will not be using EuropCar again. "
" It was not Cyprus Apt Car, it was EuropCar. The experience was a nightmare from start to finish. Car 1 had a screw in the tyre (probably from pick-up) which resulted in a slow puncture and needed a tyre change. This was done promptly. Two days later, we had a completely flat tyre and needed a new car. Again, this was done fairly quickly but still an inconvenience. Two days after that the car (which was inferior to the first and looked very well-used) developed a fault with the gear stick and became undrivable. This happened on a busy road and could have caused a dangerous situation if I hadn't been able to pull in to a bus stop. Yet again, we needed a replacement car to be brought. Before returning to the airport to drop the car off, we filled the car with petrol but the EuropCar attendants refused to reimburse me as promised because the cars they had provided had had some petrol in them (not full). I spent money in good faith to bring the car back completely full only to find I should not have bothered. I will not be using EuropCar again. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 3
PAPHOS, CY - Reviewed by BEVERLEY - 21 November 2024
" Car was everything I had hoped for "
" clean car, helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ALEXANDER - 19 November 2024
" All went pretty well. Check in/ car pick up was a bit slow "
" Long wait at check in to pick up car for Paphos. Several flights arrived at once. Maybe look at more personnel on duty when that can be seen to be happening "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by PAUL - 17 November 2024
" No one likes being had, and it spoilt my holiday knowing I had paid twice for the all inclusive policy... Auto Europe really should address this. "
" When I booked a car through auto Europe, I bought the all inclusive insurance package. Yet when I arrived to pick up the car from Europcar, I was told I hadn't... I pointed out I had, and they said absolutely not, lending me to buy the inclusive policy again. This as become a very expensive car hire indeed.. the worst yet. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by HEATHER - 17 November 2024
" Always rent from autoeurope.co.uk across the world and always find services more than adequate "
" Great experience with cycarhire friendly staff and overall good condition vehicle. Sign posting for return was a little confusing but managed to get back to where we needed to be "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by FRANCIS - 14 November 2024
" Good car rental service. Nice counter staff. Used these many times "
" Clutch on car was desperately heavy. Never bothered complaining as just a short rental. Tyre warning light came. Went back to depot resolved immediately. Great service. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LARNACA, CY - Reviewed by MARK - 12 November 2024
" See above "
" Lady at reception at airport, Sixt, a bit off, otherwise everything went fine. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
PAPHOS, CY - Reviewed by PETER - 10 November 2024
" Easy booking with auto Europe and easy pick up of vehicle at airport, Shame the car was not checked over by Sixt for faults before allowing on the road. "
" Smooth and efficient pick up and drop off, like the fact they photograph the condition of the bodywork of the car both at pick up and drop off. The car unfortunately had a few issues, which didn't realise at pick up, only 1 of the headlights was working correctly, kept going off when going over bumps, the wind screen wipers were completely useless, the rubbers were hanging off the wiper arms and were perished. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by DAVID - 10 November 2024
" Always happy "
" Easy to deal with "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by HAROLD - 10 November 2024
" Overall once we got the car changed all was good "
" Car had a clutch problem. They changed the car out but was disappointed that I had to take the car back to the airport as opposed to SIXT bringing me another car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
PAPHOS, CY - Reviewed by ANTHONY - 09 November 2024
" Generally ok subject to comments in section 3 "
" Easy check in. Efficient handover. Had to return vehicle after a few days as one of the headlights wasn't working. Swap was handled efficiently but I was inconvenienced and have to question the effectiveness of vehicle pre-hire checks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by LEIGH - 09 November 2024
" All good, will use again. Very competitive price. Friendly staff. Bo issues with vehicle "
" Pick up was quick at Sixt desk. Collection of vehicle fine and drop off quick. Park by rental kiosk, rep checks car/mileage/fuel "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by PAUL - 07 November 2024
" Excellent service and staff "
" It's easy and the guy from the desk very helpful and polite, definitely we will book again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by SUSAN - 07 November 2024
" See above "
" Car was 7 years old which was much older than previous hirings from Europcar. The front drivers mat was so big it encroached on the pedals. Car broke down on last day due to flat battery (Not our fault) "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
LARNACA, CY - Reviewed by MANDEEP - 05 November 2024
" When I querried the list of extra items on the documnet I was asked to sign, I was told they were only there listing what I had already paid for and that I was signing to agree to the pre-autorisation. Upon returing to the UK I have been charged, twice, for insurance as I already had taken it out with you when I booked the vehicle. This type of practice dispalys a total lack of integrity and I feel is very dishonest. I have asked autoeurope to help but all they have done is sent me the signed agreement. This is not helpful, in the least. "
" When I querried the list of extra items on the documnet I was asked to sign, I was told they were only there listing what I had already paid for and that I was signing to agree to the pre-autorisation. Upon returing to the UK I have been charged, twice, for insurance as I already had taken it out with you when I booked the vehicle. This type of practice dispalys a total lack of integrity and I feel is very dishonest. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by MATTHEW - 03 November 2024
" I have used AutoEurope for more than 10 years now and have found the service second to none. "
" No problems, all went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by STEPHEN - 02 November 2024
" I'd like my deposit back please. "
" Great service but I still haven't received my deposit back "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by JONATHAN - 01 November 2024
" Car in poor condition "
" Car was knackered. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
LARNACA, CY - Reviewed by PHILIP - 30 October 2024
" Usually the best value of several suppliers, no issues "
" Hard to fault, all seamless and quick handover and return, up to the usual standard "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DENISE - 29 October 2024
" Straight forward from start to finish. "
" Great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by COLIN - 29 October 2024
" I booked a model that said with GPS as I wanted a sat nav. On arriving I was told it was not included and would have to pay extra. But was then told due to problems with sat nav's in Cyprus not working they had stopped offering them, so did not get a sat nav. I picked a more expensive SIPP as it included sat nav from Auto Europe, but it wasn't available so I paid for an option that wasn't possible. "
" All good, very helpful and friendly "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by JAMES - 28 October 2024
" Terrible experience "
" I wasn't able to pick the car up and gave 24 hours notice however Auto Europe was completely inflexible and wouldn't even offer a credit to be used at a later time "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by ANDREW - 27 October 2024
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by DAWN - 27 October 2024
" Smooth transaction helpfully staff "
" Great friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by PHILIP - 27 October 2024
" Friendly helpful staff "
" Very efficient pick up and drop off. Booking desk was busy and had a long wait as people in front had not previously booked. We had previously booked but still had to wait a long time behind non bookers "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by JULIE - 26 October 2024
" Easy to use no problems "
" Very satisfied staff friendly and car was ready "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by KEVIN - 26 October 2024
" Average "
" Old and tatty car. 68k km. unacceptably basic. No Bluetooth, no remote locking, no cruise control, empty windscreen washer bottle. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by ALAN - 26 October 2024
" Easy "
" Overall very good & cars are good. Used them many times "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by GRAHAM - 24 October 2024
" Overall good "
" Easy site to use "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by KERRY - 23 October 2024
" We use Auto Europe all the time in Cyprus. We like collection and drop off at the Airport instead of a shuttle bus. The cars are generally good. The staff are pleasant and helpful . "
" Our car was ready on arrival. Paperwork took some time as the assistant was new to the job. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by STUART - 23 October 2024
" Overall good experience, just not good getting in & out of airport "
" Couldn't get out of the car pick up area as camera didn't recognise number plate. Same issue when taking car back. My wife had to walk to the office to get someone to help. The staff were extremely helpful, but we ended up having to leave the car by the petrol station. This delayed us in actually getting into the airport. Also no parcel shelf across boot, so couldn't leave anything in the car as it would be visible. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by PAUL - 23 October 2024
" Very quick service at Airport and was away in car within 15 mins of arriving at desk. "
" Only issue was car engine sounded like it was going to break down at any point - noisy and rattling. Luckily I only used car for short distances. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by PAUL - 23 October 2024
" Your booking process is simple with adequate info & documentation received, no problem with this. However you can't guarantee the service we will receive from chosen hire company when it comes to available vehicles, condition & service. I have had better experiences booking direct, in advance, with in-resort hire companies. "
" Had booked Mercedes SL Convertible but it wasn't until the operator walked me out to the car that it was apparent I was getting an Audi A5 convertible. Not really a 'similar' vehicle and why could this have not been mentioned when checking-in with Sixt? It was around six years old, tired with scratches. Went with it as wanted to get on with our holiday! "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PROTARAS, CY - Reviewed by PETER - 22 October 2024
" Easy to book. Great prices and choices clear. Auto Europe is always furst choice booking site. "
" Booking was clear and easy. Pickup was quick and well explained. Polite and courteous staff. Car excellent with free upgrade. Return also very quick and easy. Very good experience from start to finish. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by DAVID - 22 October 2024
" Good "
" Efficient and friendly upon arrival, a bit grumpy upon drop off. Car was ok but the gearbox had definitely had some wear "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
LARNACA, CY - Reviewed by ANGELOS - 22 October 2024
" great prices "
" very easy brilliant staff at sixt counter "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ADAM - 21 October 2024
" Very straightforward "
" Very straightforward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANDREW - 21 October 2024
" Easy "
" Trouble free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by PETER - 20 October 2024
" A great car hire experience. "
" The car hire experience was uneventful (which is how I like it!). The only problem was that the first car I was given had faulty air conditioning. However when I returned the following day, a replacement car was provided without any fuss. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by RUSSELL - 19 October 2024
" Simply the best experience in car hire i have had. "
" I have been using car hire in cyprus for over twenty years i can honestly say this is the best most professional company i have ever used. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by SHELDON - 19 October 2024
" Car was in poor condition - I refused it. The replacement second car was also in poor condition - I refused it. the third was worse than the other 2 !! They are all old and damaged - terrible "
" Car was in poor condition - I refused it. The replacement second car was also in poor condition - I refused it. the third was worse than the other 2 !! They are all old and damaged - terrible "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by KEVIN - 19 October 2024
" Pleasantly surprised, thank you. "
" Very good experience with Sixt Cyprus. One of the best cars I've rented yet.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by KELLY - 18 October 2024
" Requested manual car and given an automatic. Explained I wanted a manual car but was refused the request "
" Requested manual car and given an automatic. Explained I wanted a manual car but was refused the request "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LARNACA, CY - Reviewed by ALAN - 17 October 2024
" Nothing further to add "
" Given a very tired little car with an annoying alarm that went off repeatedly telling me I was going too fast even when I was within the speed limit. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by PETER - 16 October 2024
" See above "
" The collection admin process was very efficient and clear. The collection of the vehicle was very quick and was lacking in any information about the car A few days into the rental we had an issue where the car door shut whilst the driver was getting out (it was a bit breezy), the door hit the driver and in turn tripped the door locking mechanism locking the key in the car in the ignition. We called the company and somebody came out within 15 mins and solved the problem. He requested payment of 60 euros which we refused on the grounds that we was'nt given any information about the locking mechanism when collecting the car. He referred the info back to the office and i called a day later to ensure i wasnt going to be charged,i was told i would get a call back. I did'nt receive a call back and when returning the vehicle the company tried again to charge me. After a few calls the charge was removed. This is poor customer service regarding a lack of info about the car and the communication over the charge. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by DAVID - 16 October 2024
" Worst experience ever!! No customer service, no compassion, no common sense!! "
" I unfortunately lost my wallet getting into the airplane on the way to Cyprus and couldn't find it. It contained my drivers licence card. When I arrived at the sixt desk they told me they couldn't give me a car even though I had all of my details that I could show them on the UK DVLA website. I also rented a car from you the previous week at the same airport with the same desk and they were able to find those details but they still wouldn't give me a car because I didn't have a drivers licence card. It was bad enough and stressful enough that I lost all of my cash and cards and to top it off, they refused to help. I had to spend hours waiting around trying to find a way of getting to my destination with no help or compassion from your team despite them having all of my details. Furious with your poor customer service and lack of help or compassion. I will never use your company again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by LESTER - 16 October 2024
" If auto Europe didn't use Sixt we would give it a try. Sixt are middle of the road expensive, certainly not the cheapest. We expected better "
" The staff at the Sixt airport counter were unfriendly and rude not a good start. The people at the car pick up were fine. The car itself did what we wanted though my husband didn't have confidence in the car to go up into the troodos mountains. The brakes made a noise, he used the gears just in case , the oil change light for change within 20 days came up and he had great difficulty getting it in reverse almost every time. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
PAPHOS, CY - Reviewed by LOUISE - 15 October 2024
" As above - my whole experience was far better than any previous car hire company ( have used quite a few over the years) would recommend again especially if all your staff are as helpful as the ones I met in Paphos "
" Extremely efficient , courteous staff who went above and beyond my expectations - even to the point of helping me to install an internet free navigation app When my google maps could not connect - otherwise I was facing a journey to a villa in the dark in a country that I had never previously visited. Amazing kindness and a real credit to the company !!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by NIKK - 14 October 2024
" Decent enough and cheap so did the job. Returned and fuel recreated immediately "
" Car was scratched and holes in bumper on pick up but didn't affect performance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by ANGELA - 14 October 2024
" Easy pick up and drop off. Had a problem with the car, very easy to exchange. Only complaint is trying to call from a smart phone does not allow connect I had to borrow another phone to connect. "
" the best car hire experience thus far. Well done "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by DAVID - 14 October 2024
" The experience was good other than the car was dated "
" Everytning was great other than the car was little bit dated. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by PER - 14 October 2024
" AE offers good value. "
" Car hire companies always try to "up-sell" insurance etc, which gets a bit tiring. I have been in the travel business for 45 years and this issue only seems to be getting worse. This time, the lady on the counter was actually OK and didn´t force the issue. Drop off went very smoothly, much better than expected with deposit and petrol refunded without any issues. Credit where credit is due. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by SHAUN - 14 October 2024
" Quick and easy "
" Quick and easy, only issue was that I wasn't given the option to return the car with a full tank. I ended up paying for the fuel up front and only noticed that there was another option when I saw a sticker in the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by CARON - 13 October 2024
" Always a pleasure dealing with this company "
" Sixt are always efficient & helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by STEVEN - 12 October 2024
" I would definitely recommend Cycarhire to friends, family members, colleagues etc simply because of the reasons I've already stated. "
" Booked with Cycarhire in the past and received professional and efficient service from both reception staff and staff at the pick up/collection kiosk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by JEAN - 11 October 2024
" My car was not ready despite pre booking but otherwise everything was fine. "
" My car was not ready despite pre booking but otherwise everything was fine. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by EDWARD - 11 October 2024
" Car was suitable for what we wanted which was getting from airport to our accommodation and trips around local shops and restaurants. "
" Car was suitable for what we wanted which was getting from airport to our accommodation and trips around local shops and restaurants. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by BRIAN - 10 October 2024
" as above "
" car developed a slow puncture in one of the tyres. Took it to the Protarus office and was told I would have to take it to the tyre repair shop 20 mins away and get it repaired myself. Was not impressed with this level of service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by HOWARD - 10 October 2024
" No issues to report. Great service. "
" Great service from Auto Europe and Sixt, but the condition of the hire vehicle was average - mechanically it felt very tired. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LARNACA, CY - Reviewed by DAMIEN - 09 October 2024
" Only issue with auto Europe was I wanted to have sixt insurance and you don't offer that. So I have to buy it on arrival. I don't want your insurance and claim it back. "
" The vehicle provided was below any good standard. Covered in scratches and had a serious flat spot when accelerating off. Almost dangerous. Luckily I just needed to get from and to the airport but it is without a doubt, the worst car I've ever hired. Possibly ever driven. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by GARY - 09 October 2024
" As stated above "
" On pick up fuel had to be paid for although on booking it stated full to full . Had to wait for vehicle as it wouldn't open , not good in heat and with 6 people. Asked for replacement was told there wasn't one . Not good start to holiday . Vehicle ok but had very little power not good in hilly country . Did try to explain on drop of but don't think they heard / bothered. On hole did the job . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by GEORGE - 08 October 2024
" Never used Auto Europe before. Will definitely be using them for my next 2 trips to Cyprus next year. "
" Quick and efficient from booking in and returning the car back to the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by MARK - 08 October 2024
" Didn't get the car I expected. If I had known that I was going to get such a poor car, I would have gone elsewhere. "
" I rented a car described as a Focus or equivalent. I received an old Kia Ceed which was high mileage and had several faults. The only cars available at the pick up were Kias - if I had known this, I would have gone elsewhere. This feels like false advertising. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 2
LARNACA, CY - Reviewed by GEORGE - 07 October 2024
" The issue with Auto Euro is that when I booked it through skyscanner, the age suggested was up to 75 years old. However, when I arrived at the desk, I was asked to pay €17 euros extra due to the age of myself being over 69, something which it was totally unacceptable to me and where I shall be talking to Auto Europe soon to clarify this and asking for a refund. "
" Pick up and delivery of the car and staff was excellent but although the car's condition was good and I would give it 10, regrettably was engine was not to the standard as one would expect from an automatic car and I would give it a score of 7. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by RALPH - 07 October 2024
" Very good "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by MR ANDREW - 07 October 2024
" Very helpful, very friendly people as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by KEITH - 06 October 2024
" Will definitely book with auto Europe again, price was good service was quick and vehicle was exactly what I booked "
" Great service from when arrived at the booking desk we received the car, clean drived well and never had a an issue for eleven dsys "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by MARINA - 05 October 2024
" Very straightforward booking process and good value "
" Good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by DAPHNE - 05 October 2024
" Would use them again "
" Every thing as stated "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by PAUL - 05 October 2024
" It was all ok - just "
" Counter staff trying very hard to get you to upgrade . Car was ok but seats all stained and noisy brakes "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LARNACA, CY - Reviewed by CHRIS - 05 October 2024
" All good "
" All good bravo "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by NEIL - 05 October 2024
" Collection was easy Drop off was easy BUT as I said sixt trying to sell ins when I had already bought with you was not right "
" Only complaint is I took the insurance option with you And when I went to collect keys at sixt they insisted I take there ins which was €120 extra ( I didn't take there ins ) but it was a bit stressful with them trying to put pressure on me to buy ins "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by ANDREW - 04 October 2024
" Very good "
" SIXT staff at Larnaca were exceptionally helpful. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by CHRIS - 04 October 2024
" Not impressed, booking and arranging the hire vehicle was easy but now I'm not confident the hire car will be at the expected standard. "
" The initial car selected for me (a Corsa) had a headlight blown the replacement had a rear nearside tyre with a slow puncture that I had to re-inflate every other day. I know I could have got back in touch with the hire company but this would have meant losing some holiday time so I put up with the obvious unchecked vehicle. Oh and it was also presented with three quarter of a tank of fuel not full as expected. So you can understand why my score is low. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 4
LARNACA, CY - Reviewed by CAROLYN - 03 October 2024
" Had no contact number for when we queued in passport area for over an hour at Larnaca. Airport. Sixt telephone line was closed but fortunately counter was still open. "
" Only negative comment would be queued for 15 mins before counter "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by PETER - 03 October 2024
" I always use AutoEurope Excellent service really competitive and hassle free "
" Everything went smoothly and no issues Had a nearly new Toyota Corolla Hybrid which was excellent Great service and value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by GARY - 03 October 2024
" easy to book easy collection great service "
" excellent service as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by JASON - 02 October 2024
" Cannot fault this company at all ! "
" Excellent experience as always, never had any problems from start to finish of our rentals. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ALAN - 01 October 2024
" Nice car , good on fuel staff on pick and drop off nice and friendly. "
" So easy and no stress "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DEBRA - 29 September 2024
" None "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by KEVIN - 29 September 2024
" Overall good, shame about the car. "
" Unfortunately the car that I was given was a 16 plate? VW up and the condition was not great. The battery was always a bit suspect and on the night before we were due to fly home it packed up. Managed to get it started with the help of a stranger who had some jump leads. It started in the morning so we were able to get near the airport, filled up with petrol and it went again. Fortunately the garage owner got us going again. The person at the drop off said we didn't do enough long journeys but the car wasn't fit for purpose. Very disappointed as the pictures advertised give you a far newer car. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 2
PAPHOS, CY - Reviewed by NICHOLAS - 28 September 2024
" A great and easy overall service. "
" A very good experience. The passenger door window was not working, SIXT offered to swap the car but as it had air conditioning I said that was ok, otherwise the car was fine. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by HOWARD - 28 September 2024
" Good price, good sevice and good car "
" All worked out well car was lovely to drive "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by LESLEY - 28 September 2024
" Although my flight was late there was still plenty of staff at the counter to help me "
" The staff at the counter at Paphos airport were very friendly and helpful as was the staff where I picked the car up. The car was clean and tidy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by PETER - 28 September 2024
" Good all round "
" Generally very good. I'd prefer the default fuel policy to be full to full but at least it was an option. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by CRAIG - 28 September 2024
" Long-term Autoeurope fan "
" I liked everything except the excess for people over 70! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by DAVID - 27 September 2024
" No more need be said, other than one to forget and not repeat... "
" 90 minute wait at the desk for collection, one person on, eventually got away at about 3:30am... Poor car, very old, wheel wobble at the speed limit, tired performance, USB port so worn out it wouldnt hold a cable to connect satnav All in all pretty appalling "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by EDWIN - 27 September 2024
" Great fast and simple "
" Could'nt have been easier or quicker. friendly staff sorted in no time and a good price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by MARK - 27 September 2024
" Good prices, great communication and swift service. Don't need to go searching anymore. "
" We use Sixt regularly through Auto Europe and wouldn't want to go anywhere else now. Always reliable, always friendly and great service. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by KEVIN - 26 September 2024
" Overall, another positive rental "
" Very pushy in collection desk on additional insurance even after stating I had my own. Accepted and upgrade for a slight damage car. Return procedure was excellent using comparison photos for effeiceiency "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by ALISON - 26 September 2024
" Specific to Paphos airport "
" Staff in Cyprus best I've ever come across - friendly efficient and professional "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by NEVILLE - 26 September 2024
" Easy straight forward hire. Car was two years old, clean comfortable and reliable. "
" All staff were good. Pick up and drop off at the airport was easy. Didn't try to sneak in any extra fees "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by SIMON - 25 September 2024
" Unlikely to use you or Sixt again. "
" 7 year old car. Warning light on when I picked it up for tyre pressure. Poor condition car, expected more from Sixt. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
PAPHOS, CY - Reviewed by ROBIN - 25 September 2024
" It was great value for money - all aspects were fine "
" Very good price and we got a free upgrade which made it even better "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by COLIN PETER - 25 September 2024
" Quick and efficient "
" Staff were very helpful and the complete experience was really good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by MARTIN - 24 September 2024
" See above "
" Whilst the car satisfied our needs we was disappointed with the condition. There were scratches on the car and the dashboard was cracked in many places and has clearly been like it for a while. Why are these repairs not carried out as we are paying for a vehicle in good condition not what is to all intent and purposes a second hand car with 93000 km on the clock. I feel we should have been offered a discount due to its condition "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LARNACA, CY - Reviewed by JAKE - 24 September 2024
" Great service. "
" Great service from Europcar, was upgraded free of charge to a higher spec vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by OLIVER - 23 September 2024
" Plenty of staff at the desk , lots of cars of all types "
" As always , totally reliable and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by SHARON - 22 September 2024
" Had a great experience no problems "
" Had a good experience staff very good and explained everything "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by MATTHEW - 22 September 2024
" Good car Very friendly staff "
" Good Car Very friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by STEPHEN - 22 September 2024
" Very good experience, fast and friendly staff and would definitely use again. "
" Very good experience, fast and friendly staff and would definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by TRACEY - 22 September 2024
" Bad experience with local company would deter me from using again. "
" Returned car after visiting the fuel station near airport asked for it to be full, didn't register full in car so attendant put finger in & said full, explained this to attendant at Sixt who we returned car to said no problem, but still had money taken out my account for fuel days later!! Car was also dirty when we picked up offered another car but did not want to wait as 1am in morning & just wanted to get to my house. Will not use again. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by ANDREW - 21 September 2024
" 1st class, perfect "
" The whole experience was 1st class, will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by JOHN - 21 September 2024
" No issues with your booking system thankyou "
" Overall I am satisfied, however, i must point out that on collection at the counter I was offered an upgrade on the car and being tired I didnt question it and was charged another €45 and also asked to Increase the protection of the excess which I was sure I had already paid for with yourselves. All in all an additional £181 paid at the Sixt counter. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by IAIN - 20 September 2024
" Well priced and easy to book "
" No issues, quick and helpful service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by PAUL - 20 September 2024
" All good apart from handover "
" Was done through SIXT, the car had multiple damage all over boot roof bonnet and tried to brush off on collection, was dark and car not under light, moved under light took multiple photos and bought up but they said ok... Bought it up on return straight away, feel like being set up for big bill... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by RICHARD - 19 September 2024
" Routine. Vehicle was a bit grubby "
" Nothing extraordinary "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LARNACA, CY - Reviewed by GEORGE - 19 September 2024
" Booking on-line was straight forward. The sixt agent at the airport was very abrupt and dismissive when I queried the €1100 charge against my card as I had paid extra for full insurance. She offered no explanation as to how my excess would be covered in the event of damage to the vehicle. You really need to make it clear to your customers as to how this works. "
" Booking on-line was straight forward. The sixt agent at the airport was very abrupt and dismissive when I queried the €1100 charge against my card as I had paid extra for full insurance. She offered no explanation as to how my excess would be covered in the event of damage to the vehicle. You really need to make it clear to your customers as to how this works. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by GARY - 19 September 2024
" The car was a nice vehicle clean throughout. Just the previously mentioned problems let it down "
" The car broke down the day after collecting it from the airport. I drove approx 5miles from my hotel stopped and locked the car. I returned within 2 minutes and the battery was flat and had to call for assistance. Being a motor mechanic myself I know that a battery can fail for no apparent reason. It took 2 hours for assistance to arrive. The windscreen washers were empty. I had to replace the key fob battery too. So all in all not the best experience. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by ANGELA - 18 September 2024
" Based on the car we received I would not recommend the company "
" The car was very old, paint work was severely damaged, the inside of the car smelled damp, the gear box was terrible (when I did manage to get it in gear, it would sometimes jump out) and the seat belt warning would alarm randomly whilst driving even though my belt was fastened "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by MICHELLE - 17 September 2024
" Great start to the holiday "
" Quick and easy at the airport.staff were friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by MARK - 17 September 2024
" Good selection of offers from reputable hire companies at competitive prices. Whole process was problem free. Great. "
" Great counter staff, quick service and easy handover. The car itself was much older than I would expect from Sixt. No bluetooth or USB connection which is expected these days in a Golf category car. Fundamentally (and being a Golf) the car was fine and drove perfectly with body wear and tear commensurate with it's years as a hire car. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LARNACA, CY - Reviewed by GINA - 16 September 2024
" Overall you guys are really good. I've booked with you many times over the years. The car looked good but didn't drive very well and was not in a great condition but as I only needed to run around Larnaca and not go anywhere far it was fine for me. I think that it may be that I paid for excess insurance and they didn't may have given me that on purpose as I would not be responsible for paying the excess or anything else if something happened. If that is the case that's really not good. But this is just what I was thinking as whenever I pay for excess insurance at the counter I always get a not so good car whereas when I don't I always get a perfect car. Strange "
" Overall you guys are really good. I've booked with you many times over the years. The car looked good but didn't drive very well and was not in a great condition but as I only needed to run around Larnaca and not go anywhere far it was fine for me. I think that it may be that I paid for excess insurance and they didn't may have given me that on purpose as I would not be responsible for paying the excess or anything else if something happened. If that is the case that's really not good. But this is just what I was thinking as whenever I pay for excess insurance at the counter I always get a not so good car whereas when I don't I always get a perfect car. Strange "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
PAPHOS, CY - Reviewed by SARAH - 16 September 2024
" As above "
" I ended up paying £291!!!! Was £160 when I got a quote I paid £90 extra for added insurance but still more than I expected for one week!! "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ALEX - 16 September 2024
" Booking is smooth but service lacks if you hot problems. "
" Dreadful service. OK, my driving licence has expired 2 months ago which I hadn't noticed but renewed right away online which allows me to drive with continuity. The staff member was totally uninterested and unhelpful. I was stranded at the airport. I could legally drive by all means. I hire a car in resort after getting a taxi to the resort. And yes I used my licence and provided proof of legality. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by STEPHEN - 16 September 2024
" I've used Auto Europe many times and have not been disappointed until now albeit not you're fault. "
" I booked a Kia Sportage which I am familiar with however the (or similar) was given to us a Suzuki Hybrid Cross which may be the same class on paper but is not similar in any way both in quality or performance. We were living in hills and this car was grossly underpowered and therefore not a very good driving experience at all. Air-con had to be turned off for every incline and even at that it wasn't great. I know it's pot luck what vehicle you get but in this case we were not lucky. Europcar should drive these vehicles before categorising them as this car is not a true reflection of the class advertised. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by MICHAEL - 15 September 2024
" See above . Car good but counter service appalling "
" The car was excellent but the counter service lady at the airport desk was not good. She took a very long time to serve people - we waited over 45mins to be served . This needs to be made more efficient as queuing in the early hours after a long flight is not really acceptable. She took so long as she constantly tried to up sell people in the queue and would g take no for an answer. However whe. We eventually got to our car the man there was very efficient and polite . "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by WILLIAM - 15 September 2024
" Easy booking experience, no issues at all "
" The car had quite a few superficial marks/damage on the car but the interior and driving experience was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by PHILIP - 15 September 2024
" The car had lots of external scratches and knocks and I noticed that the rear light was not working "
" The car had lots of external scratches and I noticed that the rear light was not working "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by ANDREW - 14 September 2024
" No problem and great service "
" Very pleased with the service as always as we travel nearly every month with Euro car, especially Monica and south on the counter of airport fantastic group of people ☺️ "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by STELIOS - 14 September 2024
" Many good years "
" All okay "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
PAPHOS, CY - Reviewed by SIMON - 13 September 2024
" Great service, will definately use again "
" Easy booking process, courteous staff at collection desk, prompt service, straight forward drop off. We will be visiting family in Cyprus regulaly over the next 3 years and will definately be using again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by CHRISTOPHER - 12 September 2024
" Easy to book and good value. Would highly recommend "
" Car as booked, easy pick up and drop off. Would definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JEREMY - 11 September 2024
" User friendly "
" Efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by SUSAN - 11 September 2024
" Easy return "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by PHILIP - 08 September 2024
" Very good value, loved the collection within the terminal and not off site "
" Positives - Quality car (VW) Collection from within the Airport. No real queue at rental desk. Easy and quick drop off with staff on hand Negatives - Very large deposit required if you do not take their extra insurance at the desk. High cost for an additional driver. Could not add a driver during rental. I was told it had to be at the start or not at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by JULIE - 08 September 2024
" Car was with Sixt at Larnaca airport. "
" The car was Not in the group I had booked. It was not safe, had spongy brakes, made various noises when driving. Also had a flat battery twice, first time having to wait 4 hours in a car park that closed, so alone and dark!! Arrived at 1am, said was sent to completely wrong location, No office anyone any where near where I was staying, never ever again "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by JOHANNA - 06 September 2024
" It was fine and the car served a purpose but we decided not to go on any long drives just in case it completely failed on us! "
" Everything was great bar the actual car. It was an automatic and such a small engine and gear box both in bad condition that I managed to stall it and struggled to go up hill and pullout of junctions (both very dangerous places for a car not to function properly) "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LARNACA, CY - Reviewed by ANDREW - 05 September 2024
" The auto europe experience was good up to the part I printed out the voucher where it said NO a/c, when hiring a car from Larnaca. At no point in the choosing of the car and paying for it did it say no a/c. When I went back to choosing another car they all say with a/c, so assumed it was a typo error as who would rent you a car from Larnaca that doesn't have a/c. So I put it down to a scam where they wheel out a clapped out car that has a/c and you can't really complain about it. Wont be using either auto europe or europcar again. "
" The car options on auto europe all have a/c as an option when hiring a car from Europcar at Larnaca. But on the voucher after paying it said the car was a compact car with NO a/c. Europcar, out of the goodness of their hearts then gave me the oldest, most scratched worn out car they had but it had a/c. They took me along a whole line of brand new Kia Ceeds and Stonics to give me a small Kia Rio that had done 101000kms. They insisted it was a compact but it was way smaller than the Nissan Note I thought I was hiring. I will not be renting with auto europe or europcar car again. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
PAPHOS, CY - Reviewed by ALEX - 03 September 2024
" As always great service and simple. Thank you "
" Always friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ALEXANDER - 03 September 2024
" smooth pick up and drop off, but not happy receiving a condition report the next day "
" Car was a bit dated, with a lot of small dents and scratches, at drop off, guy checked over car and agreed everything was ok I received a condition report next day with photos of couple of small scratches on underside of front bumper and to the drivers door handle that where present when I picked the car up I have photos of this if required "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by CHRIS - 03 September 2024
" All fine as usual with AE. "
" Fine as usual with Cycarhire, Car a bit tatty, but I did decline the offer of another - The rep did this without me asking. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PAPHOS, CY - Reviewed by MALCOLM - 01 September 2024
" Booking was easy . Car collection was ok but the up sell to larger cars and to pay for access is unneeded when I say no . Drop of is easy and fast . The new in and out is confusing due to bad signage "
" I have been booking a car with Sixt via your app for nearly 30 years up to 3 times a year . I seem to be getting old vehicals !!! I do relise I am booking a small budget car but as I just need to get to my house it's all that's needed . I would have hoped after such a period of time I would get a better quality car "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
PAPHOS, CY - Reviewed by MORDECHAI - 01 September 2024
" As above "
" Very poor quality car... break were dangerous, window wipers not working, music system not connected via bluetooth "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 2
LARNACA, CY - Reviewed by WILLIAM - 01 September 2024
" Same comments as above "
" I have booked before using autoeurope, and always book automatics. This time it was a manual. I must have made a mistake, not like me. Can a final order of tge carnot include full details including manual or auto before making payment. Online the fufference was around 6,7 euros, at tge sirport cost me 49 euros. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by TAUREAN - 01 September 2024
" N/A "
" N/A "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by STEVEN - 01 September 2024
" Really well organised and both staff and car were very good "
" Absolutely perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by DIANE - 01 September 2024
" Very helpful "
" Staff very efficient, helpful and pleasant. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by KEVIN - 31 August 2024
" Very friendly and efficient "
" Very easy to use, very clear "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ELENA - 27 August 2024
" Smooth, quick and easy "
" Experience was good, although it was confusing that Cycarhire are part of Sixt. I got a really good deal and the car was adequate for what I needed. Sadly the rates for this car hire company are no longer competitive so probably won't book with them again. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PAPHOS, CY - Reviewed by STEPHEN - 27 August 2024
" As above "
" This is the 2nd car we have had from auto Europe the last one in may had a screw in the tyre this latest car had a engine management light come on after 4hrs took it back was replaced with another car boot broken after 6 days cars do seem a bit old & tired "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by JON - 26 August 2024
" I felt that Auto Europe hijacked the Sixt brand to provide me with an unreliable old tatty car that wasn't worth the money. Broke down more than once. had to push start the vehicle on my way back to catch flight home. Very dissatisfied. "
" used Sixt many times before, always had a fairly new well presented reliable car, this time was the opposite. "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by DAVID - 25 August 2024
" All in all very friendly just the wait at the airport desk "
" We where waiting a long time at the desk due to the length of the queue which was not very good after a long flight "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by STEVEN - 25 August 2024
" All good. "
" Everything was fine but car though in good condition could have been newer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by LUCA - 25 August 2024
" Very smooth and efficient "
" Efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by CHRIS - 25 August 2024
" Sixt office upgraded my car size to one above but car upgraded too was in poor condition with scratches and dents across vehicle. Vehicle was of poor quality too "
" Not much involvement with Cy Carhire so can't offer much comment. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 4
PAPHOS, CY - Reviewed by ANDREW - 24 August 2024
" Happy with all aspects of collection and drop off only down side is pressure to take out extra insurances "
" Good service provided "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by OLIVER - 23 August 2024
" I raised my issues with the reservation team about the hire car I got for sixt, I got one email back, then nothing. "
" I booked a mid sized car with sixt and I got a 2016 golf that had clearly been well used. I expected something in better condition. I'd expect to pay less for a well used rental car. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by GLENN - 23 August 2024
" as above comments "
" We were directed to the SIXT Airport collection point, the staff were very rued and not very helpful, just what you need at 10.30pm after a 5 hr flight + delays. The car we booked was not what we got as we got the SIMILAR option noted on the booking form. Collected the car from the Airport parking lot and again the staff were not very polite, they looked to be stressed . Car had a smell of cigarette smoke BUT other than that it was very clean / washed & drove well. On car return staff were friendly & helpful and super fast ! Would recommend to friends / family but would warn them of the no frills attitude on picking the car up. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by GIANCARLO - 22 August 2024
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by CLAIRE - 20 August 2024
" We paid twice for the insurance "
" They wouldn't accept the additional payment we made for insurance to auto Europe so we had to pay for insurance again. The rep tried to worry us saying our luggage won't fit in the car we had hired and as we were going to a hilly area we needed a more powerful vehicle this was to get us to upgrade for an additional charge. We kept the vehicle and it was no problem with the luggage or hills. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by RICHARD - 20 August 2024
" Awful experience driving that bucket of a car, not impressed! "
" Car was very old for a hire car from such a famous car hire company. Air con didn't work. Gear knob had trim broken resulting in very sharp edges. Handle for moving car seat was missing/broken off resulting in jagged metal lever. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PAPHOS, CY - Reviewed by DAVID - 20 August 2024
" No problems, excellent servive "
" No problems, excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by CHARALAMBOS - 20 August 2024
" No problems as always , quick and easy pick up and drop off , car always as described or better "
" No problems as always , quick and easy pick up and drop off , car always as described or better "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JENNIFER - 20 August 2024
" . "
" Positive experience with the car hire - car was done via Sixt. I had some mechanical issues with the car but nothing that got in the way of driving or caused me any issues and so just fed this back to the staff at the end. Good experience - easy to get the car, easy to drop it back "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by PAUL - 20 August 2024
" Car clean. Slight damage noted on pick up, easy pickup upgraded for small fee. Very easy drop off at airport. "
" Easy pick up and drop off. Quality vehicle.Car clean "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by NICHOLAS - 20 August 2024
" Booking was easy, but my comments above about the hire remain "
" I believe I hired a Skoda Octavia to fit me and my family plus luggage but upon arrival I was offered a VW Golf, which was clearly never going to fit us. So I was forced to pay another €400 to upgrade to a VW Passat. I can't help but think this was done on purpose to force sell an upgrade as they knew there was 4 of us travelling. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by LOUISE - 20 August 2024
" Process seemed OK to start with but obviously wasn't very good communication between auto Europe and europcar "
" Despite booking with insurance waiver through auto Europe, got told it didn't cover and was charged again. 1st car had to return after 1/2km as faulty. They couldn't process my fuel refund so am still waiting. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 2
PAPHOS, CY - Reviewed by ANDREW - 17 August 2024
" Car was underpowered, but seemed to be a common experience. Had quite a few dents outside but internally seemed well maintained "
" Car was smaller than requested. Was offered the chance to upgrade to something nearer size ordered at quite a significant cost "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by CHRISTOS - 16 August 2024
" As above "
" The clutch on the vehicle felt like it was going to go at any time. The vehicle itself had a tatty exterior that I did not expect from Sixt. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
LARNACA, CY - Reviewed by MICHAEL - 15 August 2024
" The booking asked if we were leaving the island (Cyprus) - we weren't, but at the collection it was pointed out that the insurance was not valid in Northern Cyprus. Either the question about Cyprus needs to be more specific or insurance needs to be valid. "
" Collection and return were good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by STUART - 14 August 2024
" Efficient and easy booking process. Decent prices "
" Super efficient. Car was a bit old (2017) and a few dents and scratches but did the job. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LARNACA, CY - Reviewed by RICHARD - 13 August 2024
" Great experience and friendly staff "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by GLEN - 12 August 2024
" Overall 8 out of 10 "
" As you are probably aware car hire company's are under the microscope regarding insuring the vehicles. I was being told that I hadn't purchased the full insurence, cover, so I had to show the person behind the counter as she couldn't find my insurence details and wanted to charge me again. There always seems to be a problem with insurance when hiring a car abroad. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by ANDREW - 11 August 2024
" Excellent "
" Excellent experience have used CY hire twice now. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANTHONY - 11 August 2024
" Great service and quick refind on petrol. "
" Great service and prompt "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by DEAN - 10 August 2024
" Good car with excellent customer service "
" Easy and fuss free . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by PETER - 10 August 2024
" Good value for money other than not the car as per the Voucher. Also I had to pay an age supplement which again is against EU law ie Age discrimination "
" Only issue my Voucher stated Nissan Note or similar and Sixt provided me with Toyota Vitz informing me the a Nissan Note would be additional cost This should not happen as it is misrepresentation "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by EFTHEMIOS - 09 August 2024
" Good "
" Good. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by MATTHEW - 09 August 2024
" Auto Europe are a great broker but the quality of the vehicles being provided here is low. "
" Experience was all very good but I'd taken the time and paid more for the option of a particular car. On arrival that vehicle was not available at all and the alternative was the same size but incredibly basic with no features. I'm not daft I know this is often the case that you don't get the same car but this was miles off. The car ran out of washer fluid on the first drive. Next morning the tyre pressure warning came on. Topped up all four tyres which were all very under inflated. Car had a number of bashes and scrapes. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LARNACA, CY - Reviewed by ALEXANDER - 09 August 2024
" Easy to use and clear website. Competitive prices. "
" All very positive and professional "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by NATALIE - 08 August 2024
" Counter staff spent lots of time trying to get us to upgrade insurances telling us that the full insurance we purchased was not valid as we had made reservations via yourselves and not with Sixt direct "
" Counter staff spent lots of time trying to get us to upgrade insurances telling us that the full insurance we purchased was not valid as we had made reservations via yourselves and not with Sixt direct "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PAPHOS, CY - Reviewed by CLIFF - 08 August 2024
" Long time account with Autoeurope usually fairly competitive. Need to monitor standard of cars offered. "
" Cars need to be to better standard of servicing. Car 1 air con did not work. Car 2 showed warning light on. Car 2 replaced Car 1 which meant 2 hour round trip back to airport to replace plus circa £20 of fuel for the return. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
PAPHOS, CY - Reviewed by CHRISTIAN - 07 August 2024
" Avoid using CYCarhire "
" The lady at the desk was rude and pushy for an upgrade. Feel like we were given a wreck for a vehicle because we didn't want to upgrade as the booked vehicle was big enough and had what we needed. Actual vehicle fell very short and was in a bad state. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 3
PAPHOS, CY - Reviewed by DANIEL - 06 August 2024
" Great value and experience from Auto Europe. Let down by Sixt's poor fleet. "
" For a major rental company like Sixt the fleet in Cyprus was very old. I was given an 8 year old VW Golf registered in March 2016. I go with the major companies as they generally have newer fleet so this was disappointing. It had lots of scratches and panel which had been repaired previously which didn't exactly colour match. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LARNACA, CY - Reviewed by ROBERT - 06 August 2024
" Easy and friendly. No fuss "
" Easy and friendly "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by STEPHEN - 06 August 2024
" Left vehicle at Paphos airport, very early 4am... No interaction with staff, left keys in a drop box, which was fine and process already explained to us. However, we received no further communications from Europcar, nothing Would have been good to just get an email to inform that everything was fine and our deposit was being returned. "
" On the whole a good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by MARK - 04 August 2024
" We've used Auto Europe several times now and will continue to do so. Good value, easy booking. "
" We've had cars from Sixt several times and this was easily the worst car of them all. No power, awful squeaking and locking brakes. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 4
PAPHOS, CY - Reviewed by JENNIFER - 03 August 2024
" Brilliant, lovely people to deal with, excellent customer service and fantastic price. 100% will use again, thank you "
" Brilliant, lovely people to deal with, excellent customer service and fantastic price. 100% will use again, thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by CHRISTAKIS - 31 July 2024
" Brand new vehicle and both the pick up and drop off were excellent. "
" Excellent experience. We were given a new car in excellent condition with only about 2,000 miles on the clock. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by KEVIN - 31 July 2024
" Easy to book, easy to collect car, easy to hand back and all done professionally. "
" Very easy and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JASPAL - 30 July 2024
" Great website and easy booking but the sixt car was in bad condition "
" 2016 car with worn out clutch and dents and scratches all over "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by MARK - 30 July 2024
" Excellent, no waiting no fuss and very easy to use. Staff were also very helpful and friendly. "
" Excellent, no waiting no fuss and very easy to use. Staff were also very helpful and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by PER - 30 July 2024
" Easy and quite clear booking procedure. "
" Staff not very attentive when collecting car, no info at all, did not ask if we had any questions, needed help to run through car´s instruments etc. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by TALENE - 30 July 2024
" As above. I will not be making the additional payment and would like this to be confirmed by management personnel please. "
" The car l received had a gear box/clutch problem resulting in me driving the distance back to LCA to exchange. I have since been asked to pay 26.32 for the petrol used to make the journey. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by LEE - 29 July 2024
" Learnt that its considerably cheaper to take out insurance at the desk on arrival. Excess/deposit is massively cheaper should something happen. "
" Good Service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by RYAN - 29 July 2024
" Booking experience with Auto Europe generally good, only let down by its suppliers. "
" Booked a Skoda Octavia or similar. Desk agent attempted to sell an 'upgrade' by advising we had been allocated a Renault Kadjar and that our luggage would not fit, suggesting we paid €7 per day surcharge to upgrade to a... Skoda Octavia. Unacceptable conduct. Will be raising to Sixt directly also. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 3
PAPHOS, CY - Reviewed by MARK - 29 July 2024
" As above and they collected it when I had finished with it from the hotel super service "
" Picked the car up swift service the car was immaculate and fully fueled up and valeted inside "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by NICHOLAS - 26 July 2024
" Overall a very positive experience. A very good car and very good service at pick up and drop off. Disappointing that someone had not checked the cars error messages before handing it over. This ended up as a minor inconvenience, but could have been a major problem! "
" Condition of vehicle - disappointing that I recieved the car with a warning that the key battery needed replaced. I didnt notice this initially, and it did run out completely about 1/2 way through my holiday, leaving me unable to lock the car. Fortunately, there was a Sixt office in Protaras near to where I was staying and I was able to take it to them to have the battery replaced. I would have thought someone would have checked this before handing the car over to me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by ANTHONY - 26 July 2024
" the whole process was very easy with no issues. the condition of the car was good except the key fob did not work, the tyres were worn and there was a few dents in the bodywork "
" the whole process was very easy with no issues. the condition of the car was good except the key fob did not work, the tyres were worn and there was a few dents in the bodywork "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by ANDREW - 24 July 2024
" Very speedy service and reliable at reception at airport especially form Monica who always looks after us we use this service nearly every month of the year never had a complaint As of yet "
" Very friendly and very reliable as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by STEPHEN - 24 July 2024
" Having previously used Auto Europe / Cycarhire, I was very happy to receive the same great service as usual. I will be making another booking very soon. "
" I have used Cycarhire in the past and, as previously, the booking, collection and return procedures were quick and easy. The staff were very friendly and helpful and the vehicle was in very good condition and performed well. I will be booking with them again for my next trip in September. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by MARK - 23 July 2024
" Nice car, easy pick up and drop off "
" Still not sure why I took out full cover on Auto Europe when you get to the desk to pick the car up they virtually insist you pay extra for their top cover. Surely I'm paying twice for the same thing? "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by KERRY - 23 July 2024
" Easy collection and drop off . Will be using again. "
" The air conditioning was very smelly. I think the water was stale. Otherwise everything was very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by ANGELA - 22 July 2024
" A bit disappointing not to be acknowledged as a six times cm but not the end of the world! All pretty straight forward really! "
" A bit disappointing not to be acknowledged as a six times cm but not the end of the world! All pretty straight forward really! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by GINA - 21 July 2024
" Unless this is sorted I would never recommend although I have always in the past and everyone has been really pleased "
" I need someone to contact me as I have tried can't get hold of customer services I have been charged twice for the car. I have been using this service for years and this has never happened before very stressed "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by RICHARD - 20 July 2024
" Sixt slow at counter "
" New car expected but was changed last second outside on pickup for an old car "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LARNACA, CY - Reviewed by KYRIAKOS - 20 July 2024
" I am using auto Europe for many years now and I am reluctant that I get the best prices. "
" Great experience and efficient on-site personnel. I had to ask for an alternative car as the first one had an issue with the key and the key hole. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by ROBERT - 17 July 2024
" great service, quick to get the car and was as described. Returning vehicle was also quick. will use again. "
" Great service, no issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by NEDIM - 17 July 2024
" Very happy as always will be using again "
" Smooth transition , picking up and returning car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by NICHOLAS - 16 July 2024
" Pick up and drop off was very good and absolutely no complaints, just thought the car was a lot higher mileage and in a more"used" condition to what I was hoping/expecting. "
" Car was very well used and older than I would have expected and did make a lot of noise, due to age and condition . "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by JAMES - 14 July 2024
" The car wasn't the car we ordered but it does say or similar so we took the car assigned to us. The car was very old and basic and later in the hire it was noticed that there were welding marks and an overstay of paint indicating a major repair work or a cut and shut. We returned the car at the end of the lease, but hired a different car for the rest of our holiday, It was with goldcar, and when we went to the desk it was europcar, I had paid for insurance online at the time of booking, but realised the same fiasco with the credit card, so I called the pick up place before hand and they told me to cancel the insurance online and take out insurance at the counter which I did. Then the online confirmation came through of the cancellation with a price for the insurance at the counter. When we arrived at the counter they gave us a higher price for the insurance. I showed them the email and they charged that amount. It was still probably 3 times higher than booking it online. I feel that it is a tactic to get more money out of people hiring cars. The second car we have picked up is a manual and the engine is running to fast for the gears again a mediocre car. Luckily we are only using the car to go to the shops for food and to drive to the airport on our departure. "
" I feel that the credit card business to hire the car is unfounded, as you can't take the car unless you take out extra insurance, which is astronomical. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by PAUL - 14 July 2024
" Just the return of malfunctioning car could have perhaps sweetened it with upgrades maybe "
" We return our first car because Air con was not working I found an envelope in the car advising air con was not working so the staff were aware of this but missed it It was exchanged but I used a day of my holiday to return it no mention of any partial refund or perhaps upgrade to compensate so a little disappointed otherwise good service "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PAPHOS, CY - Reviewed by FRANKEY - 14 July 2024
" Car a bit gutless and Battered about but ok "
" Car a bot Battered about and gutless but ok "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by DARREN - 13 July 2024
" Very good carhre "
" Cheapest car hire in Paphos pickup at the airport very nice car I would use these again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by MARIUS - 13 July 2024
" No issues to report "
" All good no issues "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by STEPHEN - 12 July 2024
" Excellent service from start to finish. All staff were friendly and helpful, very polite too. Car was great, no problems at all. "
" Excellent service from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by PAUL - 10 July 2024
" Best comparison site "
" The staff at Sixt are first class - I use them several times a year. Friendly and efficient :-) "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by ALEX - 10 July 2024
" Overall happy with this car hire. "
" Smooth process except for the deposit which takes 4 days to be refunded at the end of the car hire. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by LEE - 09 July 2024
" Great experience and would recommend "
" Very good professional service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANDREW - 08 July 2024
" As above "
" Given a car with no air conditioning then forced to drive 2 hour trip to exchange the vehicle whilst on holiday in 42 degree heat eith a one year old child, then was agued with regarding the air conditioning not working even though Im an Engineering manager with vehicle maintenance background. Passed from pillow to post on the phone, terrible experience. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by MANOJ - 07 July 2024
" Excellent throughout "
" Very Professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by GINA - 07 July 2024
" As above "
" Really efficient and professional staff quick and easy process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by LESLEY - 07 July 2024
" Will probably book directly with the car company next time. "
" My flight was really delayed- once I landed I called Auto Europe who were not helpful. And told me that my car was no longer available and there were no other cars available. All rather stressful and so I called the car company directly and the wonder Stan on the counter had it all in hand and voila car was available. All that anxiety for nothing!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JOHN - 07 July 2024
" Very efficient staff "
" Clutch a bit cluncky "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by SIMON - 06 July 2024
" Auto Europe side of things was OK. Sixt car was as expected and relatively new "
" Sixth reference number on auto Europe paperwork didn't match records on Sixt system, over 1 hour to sort out. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ROBERT - 06 July 2024
" Will use again. Easy pick up easy drop off. Fair price. "
" Dead easy to book . pickup was quick and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by RHIA - 05 July 2024
" The hire company themselves (Sixt) were absolutely brilliant, and so was the car, the only downside was the booking itself. I had paid extra for the fully comp insurance and SatNav, but when I arrived to collect my car I was told that you hadn't given me the full insurance (that I'd paid extra for) and that I could have a SatNav that spoke only Greek. If I wanted an English speaking one I'd have to pay extra again! "
" The hire company themselves (Sixt) were absolutely brilliant, and so was the car, the only downside was the booking itself. I had paid extra for the fully comp insurance and SatNav, but when I arrived to collect my car I was told that you hadn't given me the full insurance (that I'd paid extra for) and that I could have a SatNav that spoke only Greek. If I wanted an English speaking one I'd have to pay extra again! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by VASOS - 05 July 2024
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by PAUL - 04 July 2024
" Both pick up and collection were very quick and easy. Very pleased. "
" .Easy to arrange the hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by GIANNIS - 02 July 2024
" Just all good.... "
" All good with the car and the services. I was very happy with the car and the service. I will rent again for sure next time I will be in Cyprus. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by SUSAN - 02 July 2024
" This is my first time hiring a car and the staff explained all aspects to me regarding the deposit and who I would need to contact if any problems and where to drop the car off on return. "
" Very efficient and helpful staff, ok value. Easy to pick up and return. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by ANDREW - 02 July 2024
" Good value, friendly staff "
" Efficient service, friendly staff "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PAPHOS, CY - Reviewed by MARCUS - 02 July 2024
" Faultles "
" It was SiXT so great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by CRAIG - 02 July 2024
" Car was substandard, clutch at the top underpowered, loud "
" The hire process fine "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
PAPHOS, CY - Reviewed by JOHN - 02 July 2024
" Would use auto europa again "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by BENJAMIN - 01 July 2024
" Car suited what I required "
" Easy process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by LYNNE - 01 July 2024
" Easy to book and value for money "
" We have booked via Auto Europe many times so our details are stored in the Sixt system. This makes pick up very quick and easy. Some staff remember us and welcome us. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by LEWIS - 30 June 2024
" Absolute scam. Get to the desk to be told I had booked a car without air conditioning. This was not an option when booking and there are certainly no cars in Cyprus without it. This is a complete scam. Taking advantage of people, in our case after a long 5 hour flight with a sleepy baby in a pram. It's absolutely disgusting. I will make sure nobody I know uses this website again. Europacar blamed auto Europe stating it was their fault. I had booked Nissan Note however was told there was nothing that size and would therefore only have a Kia Rio as an equivalent. This is not an equivalent sized car. I then had to pay for an upgrade to a bigger car. Absolutely disgusting. I do not expect this from big companies such as Autoeurope and Europacar. I have rented cars from Larnaca airport every year for 20 years and will not be doing so again after this experience. I will be using other, better car rental companies. "
" Absolute scam. Get to the desk to be told I had booked a car without air conditioning. This was not an option when booking and there are certainly no cars in Cyprus without it. This is a complete scam. Taking advantage of people, in our case after a long 5 hour flight with a sleepy baby in a pram. It's absolutely disgusting. I will make sure nobody I know uses this website again. Europacar blamed auto Europe stating it was their fault. I had booked Nissan Note however was told there was nothing that size and would therefore only have a Kia Rio as an equivalent. This is not an equivalent sized car. I then had to pay for an upgrade to a bigger car. Absolutely disgusting. I do not expect this from big companies such as Autoeurope and Europacar. I have rented cars from Larnaca airport every year for 20 years and will not be doing so again after this experience. I will be using other, better car rental companies. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by NICOLA - 30 June 2024
" Great price, easy pick-up at airport. The whole experience went very smoothly. Nice cars. "
" Easy to locate in the airport. Friendly staff . It was a hassle free experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by RICHARD - 29 June 2024
" You give good comparisons on all car hire companies at the airport. "
" Had to pull out more money for their fully comprehensive insurance. Thought I'd already done that. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by JOHN - 29 June 2024
" It's said credit card or visa for deposit but there is a charge for visa with europecar ,my credit card company said my card was ok to use it why it wouldn't work don't know but what was a good deal on the car turned out not to be "
" Only problem was credit card would not work for deposit had to use Visa card which cost me extra €107 non refundable so not a great start to my holiday "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by TREVOR - 29 June 2024
" Straight forward as it should be. "
" Car was ok pick up fine. Drop off was 4am but no one there when told it was 24 hrs! But just dropped keys off in box. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by GRAHAM - 27 June 2024
" minor faults , but over all good service . "
" Car was showing a bulb warning light on collection , staff wer`nt over bothered by this ! during the rental period i found the screen wash was`nt working , again staff not really bothered on being told on return . "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by OLIVER - 26 June 2024
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by GAIL - 26 June 2024
" Staff need to not try and sell you upgrades and other stuff and just deal with what you have booked and paid for in advance "
" Okay "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by GABRIELLA - 25 June 2024
" Excellent value for money "
" Excellent, new car, which was lovely. The counter staff did try and upsell us but it was not a hard sell and we politely declined. Everything was seamless "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by ANNE - 25 June 2024
" Very impressed with vehicle. "
" Very impressed with staff and vehicle. As we arrived early, the car we hired was not available, but we were able to have another vehicle for a small additional cost, which was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by LYNNE - 25 June 2024
" I booked the smallest car available which suited my needs. Overall, I was very happy with the complete process, from booking online to return of vehicle. "
" Checking of documents, etc at Sixt desk didn't take too long. Car was delivered swiftly to collection point. Return of car to same point was easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by MARTIN - 25 June 2024
" Great service, smooth and efficient collection and drop off. Car was ideal. "
" Easy process, staff great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by CARL - 23 June 2024
" Faultless. "
" British Ex-pat dealing with us did make it so easy and quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by STEPHEN - 23 June 2024
" Perfect "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by LORRAINE - 22 June 2024
" I wold recommend Auto Europe to a friend as I found the staff very good at their jobs "
" The staff were very helpful both at collection and drop off. The whole procedure was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by TRACY - 22 June 2024
" We have used auto-europe before and find the website easy and clear when using and we have had no issues with auto-europe, only with Sixt on this occasion. We would recommend auto-europe for car hire services. "
" We have used Sixt before via Auto Europe with no problems. However, on this occasion we have had cause to dispute with Sixt a charge made to our credit card of £26.21 which is allegedly because the vehicle was not returned with a brim-full tank. The vehicle was filled up before returning to Sixt and the Sixt employee who received the car back from us accepted that the tank was full. The additional sum charged without any contact with us was almost half of the cost of fuel we put into the tank before delivering it back to Sixt. If that value of fuel was required to fill the tank it would have been obvious from the fuel gauge that the tank was not full, but this was not the case, the tank was acknowledged as full by Sixt. Further the payment was taken a full 6 days after we returned the vehicle and we have no knowledge of whether it was driven or not during those 6 days. We have sent Sixt a copy of the fuel receipt from the Esso filling station at Pissouri and raised the matter as a dispute with them. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by ROY - 22 June 2024
" Easy to book and no problems encountered. "
" All straightforward, thanks "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JENNIFER - 21 June 2024
" I've used auto Europe for many years... never been let down "
" Lovely little car... easy to find the car lot. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by JONATHAN - 20 June 2024
" See above. Would also add that the counter staff person was active in selling an upgrade straight away. "
" The car I chose on AutoEurope was not available with apple car play. This was surprising as I believed Sixt had a fleet of relatively new cars. I had to upgrade and pay more for this option which was disappointing. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by ROSS - 20 June 2024
" As per above "
" At Larnaca Airport we were literally forced to pay ~€72 for a tank of fuel when collecting the car. The handover girl was quite unhelpful and quite insistent this was company policy even though we knew it was wrong. She wouldn't agree so we had to pay this fee to get the car. We returned the car full and had a ~€72 refund but lost out on transaction value so this action cost us extra on our rental. It was very rude and very poor customer service and we were very annoyed this was forced on us. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by CATHERINE - 20 June 2024
" Great experience, wouldn't book with anyone else "
" Great service, always nice cars, good value for money. Really quick at customer service Sixt desk, highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by TALENE - 20 June 2024
" Everything was great as usual. "
" Everything was great as usual. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JAMES - 20 June 2024
" The car I ordered was a VW but I ended up with a skoda. Which I wasnt too fussed with as it's similar size so expected a change could happen. But the car was a banger!! It was dented and scuffed all over the brakes squield when you pressed then and inside was a mess too . Just not nice overall !! I'd not use this again "
" On going to the sixt counter the guy was very polite and efficient. Explained everything to me . Only thing I was abit annoyed at was trying to sell/push me the extra insurance and a larger car (extra money) At 2am I just wanted to be on my way for bed haha "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by PHILIP - 18 June 2024
" Very happy with SIXT for last 3 years.Very professional from desk to collection. Thank you. "
" Bit confused about who actually hired the car to me! I went to the SIXT desk and got the keys from them. I have used SIXT for the last 3 years and they have been excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by SAMER - 18 June 2024
" Was pleasant and quick pickup and drop off "
" Was straight forward pickup, paper work handled quickly, and car prepared for check before departing. Given it was a new car, no carplay which I thought was strange, but otherwise all good thank you "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by PAUL - 17 June 2024
" Booking a car through Auto Europe was a breeze and will recommend it to my friends with the possible Scam warning though about the Agents in Paphos "
" I have given value for money a 3. - reason being I feel I have been scammed into purchasing SIXT Insurance at Paphos airport. I entered the incorrect pin number for my credit card and blocked the pin feature but its a joint credit card for which my wife is the main account holder and would/could have just as easily allowed the deposit to be held by using her card(same account). The agent said I was unable to use my wife's card although the account itself was not blocked - she said if I do not have enough funds for the deposit in another 1 of my accounts, I must purchase their insurance in order to lower the deposit amount to 150 Euro's to get the car. When I eventually purchased the insurance(it was getting very late and I could not call my credit card provider), the agent asked if I would like to use the long card number on the other account in case I enter the incorrect pin again...? This is why I feel I had been scammed as the agent could have used the long card number on my credit card for the deposit because the account was not blocked as mentioned before so there was no need to buy extra insurance(£77.59) which we had already purchased online privately(£13.71) upon booking the car. I believe this could be a tactic to get more sales out of customers. "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by DAVID - 17 June 2024
" Generally all good "
" All good but felt the hirer tried to push a car upgrade more than I expected "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ANDREW - 17 June 2024
" easy "
" pleasant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by PAUL - 17 June 2024
" Great start to the holiday brilliant no fuss straight forward same at the end of holiday will definitely use again "
" Very professional fast no fuss "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by KELLY - 16 June 2024
" Excellent and smooth process "
" Excellent and smooth process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ELEONORA - 15 June 2024
" Everything went very smoothly "
" Efficient collection and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by JUNE - 15 June 2024
" Straightforward easy booking and pick up and drop off "
" Easy from pick up to drop off. Staff helpful and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by COLIN - 15 June 2024
" The rental agent at Sixt was very polite and chatty. She was also very helpful. The first allocated car had a fault with the passenger seat belt but this was very quickly resolved and the vehicle was changed without quibble. Excellent check in on return. "
" Very good. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by STUART - 15 June 2024
" I don't make recommendations. I don't expect to wait more than 30 minutes for car collection. 90 minutes is unacceptable. "
" Collection of car took far too long, especially after a long flight. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by ANNA - 14 June 2024
" Very happy with staff, vehicle and cost "
" Very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by GEORGHIOS - 13 June 2024
" Excellent except long wait mentioned above "
" Excellent service despite the long queues/wait to collect the car due to high demand. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by MATTHEW - 12 June 2024
" It's a bit of a nuisance having to queue at one desk in the airport, then drag all your suitcases across the car park to queue again at another place. The staff in the car park were friendly and efficient but also they drove very fast in the wrong direction around the car park and I'm surprised there aren't accidents. I was asked to sign the damage check form without a proper walk round of the car and I had to take my own pictures as I was worried I would lose my deposit on returning the car but it wasn't a problem. "
" The staff on the SIXT desk were rude when I struggled to understand what they were telling me. I could also tell they were annoyed when I refused any of their extra insurance policies, weren't going to make any commission so they became more rude and angry. This was not the welcome to Cyprus I was expecting. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by PHILIP - 12 June 2024
" As good as it gets "
" Get your car are part of Sixt and are one of the best at Larnaca, all went well, no complaints at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANDREW - 11 June 2024
" Mark experience was very good as always all the staff are very, very helpful, especially Monica "
" Very good as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by BRYAN - 11 June 2024
" I should have been told of car double booking but in the end it was sorted "
" I was asked to upgrade my car for extra money.i said no thank you. The assistant asked again I politely declined again.i found out later car was double booked not happy with those tactics "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by JOHN JEFFREY - 10 June 2024
" 1st class so easy and quick from pick up to drop off "
" 1st class so easy and quick from pick up to drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by CLIVE - 09 June 2024
" Car had several marks and scratches on collection. On return to Sixt thought they were rather fussy, seemed they were over keen looking for more damage. I had purchased full insurance "
" It was a sixt car. It was very clean but had several areas of damage "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 5
LARNACA, CY - Reviewed by MICHAEL - 09 June 2024
" Firstly I waited 20 minutes in the car park, nobody was there to collect my vehicle from. So eventually I walked to a car that had a light in to find your staff sleeping in one if the cars. Secondly the car had a constant rattle in the boot, which was very frustrating. I couldn't see what it could be. "
" Firs "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by ANTHONY - 08 June 2024
" Very satisfied "
" Very satisfied with the whole process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by VALERIE - 08 June 2024
" Booking through Auto Europe was straightforward and easy to manage. In this instance, it was Sixt that caused the problems for us - not Aito Europe who we would use again "
" On collection, the car had minor damage which we recorded via photos and videos. The staff member also took photos and made a note of them. He promised to send the condition report and photographs via email. The email arrived with the condition report containing no mention of the damage. Nor did they send photos. When returning the vehicle, the damage was picked up by the member of staff at Sixt. We explained what had happened and, thankfully we're able to prove our point with the photos and video we took on collection. The staff member told us he would make a note of the poor service and the held funds from my credit card would be released. €800. Hopefully this will be the case. The car itself was clean but lacked power. It struggled on slight inclines and hills. This is the first bad experience we have had of car hire in Cyprus in 25 years of holidaying there. It is not one I would wish to repeat. A word of caution to anyone hiring from Sixt is to make sure you have plenty of verifiable evidence of the condition of the vehicle before you drive away. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by DALE - 08 June 2024
" Very easy, very affordable, nice clean car and the staff was brilliant! "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by CHRISTOPHER - 08 June 2024
" Very satisfied with everything and speed of collection "
" Quick collection process and quick key box drop off . Car had 2 big scratches but were identified . Happy overall "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by ANDREW - 07 June 2024
" All good. "
" All staff very helpful......car was only 7/8 full......I had to point that out......is my only comment. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by ANDREW - 06 June 2024
" Brilliant "
" Absolutely Brilliant. 100% recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by YVONNE - 05 June 2024
" Will use you again "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by JAMIE - 04 June 2024
" Auto Europe were fine. Sixt less so. "
" We were advised to upgrade to an automatic diesel car with AC at the reception desk at the cost of 70 Eur which we did. When we collected it (Renault Clio) we found that the AC didn't work and the brakes were VERY spongy. We turned around and took it back and explained the issues. The Sixt representatives were quite patronising /condescending and reluctantly swapped the car for a PETROL Toyota. This car was fine but not what we upgraded to. Quite disappointing. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 3
LARNACA, CY - Reviewed by PAULA - 04 June 2024
" Great all round. Pleasant counter staff, nice clean car "
" Good choice of cars at reasonable prices "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DENIS - 03 June 2024
" excellent "
" great staff easy pick up just outside terminal "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by STEPHEN - 03 June 2024
" Was good 4th I've had this year with get your car "
" Car was handed over with a screw in the tyre was on the photo of the car supplied back sixt not a very good advertisement of a vehicle to send some one out with a hire car & sending them a picture of the fault "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
PAPHOS, CY - Reviewed by HELEN - 03 June 2024
" The initial Booking looked very simple and great value. This was tainted upon collection when an inflated insurance fee was added to release the vehicle. "
" Just a poor experience with the insurance side and hidden fees. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by GARRY - 02 June 2024
" Can't fault the booking process and the prices, great service. "
" I had an issue with the vehicles engine magement light coming on, I phoned the emergency number and was advised to take the car back to the airport, from getting there to having the car swopped took only around 15 minutes, great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by STEWART - 31 May 2024
" The anti age problem was the last straw for me. Over 100 euro for being 76 years old. Nothing said when you bring the car back with no scratches or dents or being good driver doesn't matter. "
" We changed the car twice due to faults "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 3
LARNACA, CY - Reviewed by PRASANTA - 30 May 2024
" Check in and check out is very easy, picking car and drop off at airport, staffs are very friendly and professional. "
" Easy process, staffs at Sixts were very professional and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by STUART - 28 May 2024
" 5 days into our 21 day hire we had to fly home as father was dying, auto Europe refused to give any refund very very poor "
" Get your car we not an issue "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by JOHN - 28 May 2024
" Our first time using Auto Europe in Cyprus, and everything went like clockwork, delighted with the service. One small negative was that upon drop off, the staff were a little over zealous in looking for imaginary defects. "
" Our first time using Auto Europe in Cyprus, and everything went like clockwork, delighted with the service. One small negative was that upon drop off, the staff were a little over zealous in looking for imaginary defects. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JOHN - 28 May 2024
" Nice clean car with very little damage. friendly staff at car hire desk. good prices via auto europe. "
" Friendly staff who processed the car quickly. Tried to up sell a larger vehicle, when i declined..they accepted my decision and processed the rental. Easy to collect and return the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ANDREW - 27 May 2024
" Overall very satisfying "
" Very professional and quick. Staff helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by JULIE - 27 May 2024
" I was surprised with how quick and easy the car hire process was. "
" The booking was great from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by PETER - 27 May 2024
" Used several times now, not a problem, but will have to think about future use. "
" My car came from Eurocar, a 9 year old Kia Rio, the one important item for this car was air conditioning. I collected my car at 2100, the air conditioning did not work, I did not find this out till driving to my hotel. Time and effort wasted changing the car having to drive to the airport to change the car, to another the same, but air conditioning was working. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 4
PAPHOS, CY - Reviewed by IAN - 26 May 2024
" Very easy from start to finish "
" Very easy from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by STEWART - 25 May 2024
" Car was good apart from the damage and it's not put me off using the company again next time great value for money all round "
" Didn't like that the car was already badly scrapped on one side and the counter staff pushing to purchase extra insurance "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by DAVID - 25 May 2024
" Always get good deals on Auto Europe. Great communications "
" Good service , even picked up the car from the hotel free of charge "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by GARY - 24 May 2024
" Adi the manager on duty was friendly and helpful. "
" Very friendly and helpful on arrival. Didn't try to overly push extras on us and processed our details quickly. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by STELIOS - 24 May 2024
" Last time I'll be using sixt at Larnaca airport if possible. Fed up of being treated like a second class customer. "
" Only at Larnaca airport am I constantly reminded that I didn't book directly so I should not expect a new model! "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by CHRISTINE - 23 May 2024
" Good service apart from long wait to get vehicle "
" Long queue to pick up vehicle (40 minutes) "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by DAVID - 22 May 2024
" Used Auto Europe a few times and never had an issue "
" Just a slow process at desk - not that many waiting but only 2 staff and they didn't rush "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by JOHANNES - 21 May 2024
" The car could have been in a better shape "
" Car was a bit old. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by DONNA - 21 May 2024
" Car was perfect for us, clean. Staff as always in Cyprus friendly and helpful. The process is very easy and always works. "
" Staff as always in Cyprus friendly and helpful. The process is very easy and always works. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by BEN - 21 May 2024
" As above very poor "
" You double charged me and even though I've provided all the details you haven't yet refunded me "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by TONI - 21 May 2024
" Sixt desk who managed pick up and drop off were swift, professional and really helpful "
" Didnt deal with them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by GENE - 21 May 2024
" Everything went smoothly "
" All good very friendly staff where we collected the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by RACHAEL - 17 May 2024
" As Above "
" Super easy to book and hand car back over highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANDREW - 17 May 2024
" Very happy with all the service pick up drop-off very polite, friendly people can't do enough to help you "
" We're just like to say fantastic service like always, especially for Monica very polite and professional lady "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANDREW - 17 May 2024
" Very easy and straightforward "
" The vehicle was in a fairly tatty state, both inside and out. The counter staff at Europcar were extremely friendly and helpful just the condition of the vehicle was disappointing "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LARNACA, CY - Reviewed by KEVIN - 15 May 2024
" see above "
" Although the booking through auto europe was supposedly with cycarhire, in actual fact it was actually with sixit as per last year. Also as per last year the sixit operative handing over the car assured me he would send over pictures taken of the car to my email address, and as per last year i am still waiting for them. Not sure if its some sort of ploy but i would have to dispute with my bank should sixit try and take any money from my account as sixit for some reason have seemingly broken the terms of the contract by not forwarding photos. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
PAPHOS, CY - Reviewed by IAN - 14 May 2024
" Everything straight forward "
" Everything good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by GARETH - 14 May 2024
" Easy pick up and drop off. Cars immaculate. Staff super. "
" Staff lovely. Car perfect really pleased with the excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by PHIL - 13 May 2024
" Drop off very smooth no issues again friendly staff "
" Fast turnaround at airport friendly staff good reliable car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by SUSAN - 12 May 2024
" Great "
" All very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JANETTE - 12 May 2024
" A seamless experience from booking to pick up to return. "
" A seamless experience from booking to pick up to return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by THOMAS - 12 May 2024
" People were very polite and accommodating "
" Very smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by CLIVE - 12 May 2024
" Based on this and a previous experience a few years ago in Madeira airport when we had to contact Autoeurope CEO and our bank due to fraud i probably wouldnt use or reccomend Autoeurope again. "
" It started ok but after 15+mins of hard sell to upgrade , then told the compact car was only 1200 cc when all our other compact hires have been 1400cc + i was not impressed. After reluctantly accepting we wouldnt upgrade we were told we had been given a new Rio. On collecting the car it had scratches all over it and was probably in need of a service as it had 47000km on the clock and was very sluggish. Nothing like the compact car (Mazda3)we had hired from Budget in Paphos airport only a month ago for £100 less for the same duration. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 4
PAPHOS, CY - Reviewed by MARK - 11 May 2024
" One of the better European Car Rental experiences and not trying to sell you things you don't need "
" One of my better European Car Rental experiences "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by CHRISTOPHER - 11 May 2024
" Disappointed in the behavior of the unscrupulous Sixt representative at Larnaca Airport "
" Conned into an unwanted and unnecessary "upgrade" by the male receptionist when I collecting vehicle. As I was about to sign the documents I innocently asked if the vehicle would accept an Isofix child seat which I own. The clerk phoned his colleague in the car park to make sure it had Isofix which was confirmed. The clerk then said that it would be an additional €48 for an upgrade to Isofix. I realized that a scam was about to start so refused the apparent upgrade and insisted on the original car group. At this point the clerk said ok he would drop the upgrade price to €32 It was quite obvious that he hadn't done anything to upgrade the deal because I was getting that car anyway from when he initially printed out the paperwork. When I got angry with him his colleague said something to him in Greek and he backed down. I have used Sixt Cyprus many times over the past 12 or so years and been very happy but this type of behavior by a shameful sharp operator is unacceptable. I wonder how often they succeed in this kind of behavior and how much they add to their monthly bonus "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by MARK - 09 May 2024
" Very efficient "
" Very efficient - great staff at the airport for pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANDREW - 07 May 2024
" As said the best all round service "
" I have house in Cyprus and have used via you Europcar over 30 times as they are the cheapest, with the best counter service and always been helpful reliable and onsite. Well pleased "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by SUSAN - 05 May 2024
" Good offers and always good service. "
" Very pleasant & efficent service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DAVID - 05 May 2024
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by RICHARD - 04 May 2024
" Superb service right from the start. No hard sells to upgrade car or insurance, it was offered but a simple no thanks and that was it. Collecting and dropping off the car was simple and the compulsory charge on the credit card against damage was refunded with no trouble. This is only the second time I have used SIXT ONCE IN Spain and this time in Cyprus and I'll definitely be using them for my next trip. "
" Superb service right from the start. No hard sells to upgrade car or insurance, it was offered but a simple no thanks and that was it. Collecting and dropping off the car was simple and the compulsory charge on the credit card against damage was refunded with no trouble. This is only the second time I have used SIXT ONCE IN Spain and this time in Cyprus and I'll definitely be using them for my next trip. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by PAUL - 04 May 2024
" Scam company very unhappy "
" They would not let hire my booked car because they said my UK full license was not valid even though it's valid until 2032. No refund kept my money and forced my wife to book a 7 seat car for our party of 6 at great cost. Scam company beware.tried to claim my money back but after 3 phone calls to support and 2 mails no response or help from anyone currently waiting for reply from from customer service .I couldn't complain until after the hire was over . Don't think I will receive any help or refund or anyone will respond to this . "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by DAVID - 03 May 2024
" The car was reliable. Staff friendly. "
" Everything went very smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by LISA - 03 May 2024
" Outrageous experience. Had to pay out €500 extra to upgrade as my husband was refused his car as the refused his driving licence. "
" Our hire was with Sixth. Due to them not allowing my husband to pick his car up and cancelled his pick up I had no option but to pay another €500 ! to get a bigger vehicle. Outrageous "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 6
PAPHOS, CY - Reviewed by ALAN - 02 May 2024
" Used autoeurope on numerous occasions never had any problems. "
" Easy pick up & drop off very stress free , booking was easy too. We have used AutoEurope before & never had any problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by CHRISTOPHER - 01 May 2024
" Great experience from start to finish. "
" We got a Hybrid and went everywhere for 40 Euro's all week "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by JANUSZ - 01 May 2024
" Very good and fast service. Picking up and returning the car at the airport. "
" Great service, I recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DARREN - 01 May 2024
" Great car, poor customer service "
" Long queue to pick up car on arrival due to slow service and upselling. Couldn't access carpark and nobody to help on drop off at 4am "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ALISON - 30 April 2024
" Everything was easy. Car was great. "
" We were with Sixt "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ROBERT - 30 April 2024
" Everything. From booking to return was perfect "
" The actual hire was through Sixt. The car was lovely. The pickup and drop off was smooth and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by STEPHEN - 30 April 2024
" Excellent "
" Excellent quick & easy with no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by FRANCIS - 30 April 2024
" Quick no hassle. "
" Easy decent car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by NEIL - 29 April 2024
" excellent "
" a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by STEVEN - 28 April 2024
" As I said car and service fine but I didn't expect to have to pay extra for insurance ? "
" Car and service fine but when I booked car I thought that I had paid for insurance but on arrival was told I had to pay additional amount amount which was a lot more than I espected ? "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by VASOS - 27 April 2024
" Very clean and efficient car. Suitable for our needs. Keep up the good work. "
" Great service . Continue to provide this service and value for money to customers and beat competition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by PETER - 27 April 2024
" I feel ripped off and you should be put out of business "
" We hired a car with full cover and when we picked up the car from Sixt we were told that this was a 'con' that they see all the time and that there was no cover, we would have to pay a €1,000 for any damage. We then went for full cover that was a further €160 - total con job I will be leaving as many negative reviews as possible across as many platforms as possible. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by THOMAS - 27 April 2024
" So easy and stress free! "
" So easy and stress free! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by RAYMOND - 26 April 2024
" I have hired better cars in the past "
" Great people but the car was a bit jumpy and maybe needs a service or clutch looking at "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LARNACA, CY - Reviewed by CHRISTOPHER - 25 April 2024
" Great experience, highly recommended "
" Quick and easy pick up from the airport. Friendly staff. Easy return of car at the end of the holiday. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by SARAH - 24 April 2024
" Excellent! "
" Really good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by GRAEME - 24 April 2024
" Very unhelpful "
" Forgot my license when I arrived at the airport Phoned auto Europe to change the driver Told I wasn't allowed to and refused a refund "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ALISTAIR - 24 April 2024
" Extra cost at the pick up desk was disappointing to get ac. Overlooked on my part but could have been highlighted as would have only been £1 at booking not €81. "
" On booking it was the make of car and capacity that drew the eye. Not having ac was not highlighted but would have been £1 difference, correction at pickup up desk cost €81. Otherwise fine, though previous numerous bookings couldn't be found in the system I was able to prove the most recent.. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by ANDREW - 23 April 2024
" Excellent experience, fantastic service as always "
" Brilliant service Monaco reception fantastic all the staff very pleasant dropping car off picking it up. No problem. Will use you guys once a month. I've got no complaints. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JOHN - 23 April 2024
" Found the whole process very easy and positive. "
" Very efficient and friendly experience. Car was spot on and no upselling or haggling as can often be the case. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by MARTIN - 21 April 2024
" Aee comments in point 3, keep up the great work. "
" Excellent service, have used on numerous occasions and each time has been same high standard from enquiry through to actual rental and return. Great work all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by GARY - 21 April 2024
" easy to book hassle free service "
" as always excellent service fast and efficient hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by LES - 21 April 2024
" Great experience overall "
" Great price,great service just a few scratches and dents on the car "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by PATRICK - 20 April 2024
" I emailed autoeurope but did not receive a reply about a concern. "
" I booked the following. CA Basic Rental with Insurances, CDW, THP Nissan Note or similar Economy 4 Door Car Automatic With A/C On arrival at the rental company desk, I was told they don't have a Nissan note and I would have to pay for an upgrade to have a vehicle like a nissan note. I was on a strict budget so declined this. When I arrived at the car pick up point a small car was waiting for me, a Toyota Vitz. It had bird droppings all over the back of the car and the radio didn't work. They attendants were very dismissive, on top of this we had been travelling for 8 hours. I emailed the company but have not heard back from them. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by PETER - 20 April 2024
" Overall very satisfied with Aitoeurope but unlucky with the 2 cars I had from Europcar even though they drove ok and looked ok "
" I had to change my first car after 2 days as the rear number plate lights were not working. Also the replacement car had a transmission fault and noisy gearbox or exhaust "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by ANDROULA - 19 April 2024
" Very efficient service "
" Very efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ALAN - 19 April 2024
" Excellent "
" Very easy smooth transition Excellent price and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by COLETTE - 19 April 2024
" Great prices and cars and your associates at LCA Airport provide an outstanding service. "
" The team at Sixt (for Cycarhire) are delightful. Picking up/dropping off my rental car feels like bumping into old friends. Despite me arriving at uncivilised times, they are always chatty, friendly, welcoming and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by HAZEL - 17 April 2024
" Easy pick up very quick. Staff very efficient and competent. Cars immediately available no waiting around. "
" Always hire cars from you very competitive friendly staff and quick service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JOLIAN - 16 April 2024
" It was cheap and worked fine "
" The car was good, but the child seat cost was prohibitive. It would have been cheaper to buy a whole new child seat than hire one, and this can't be paid for in advance. Based on this, I wouldn't recommend sixt. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by JOE - 15 April 2024
" Would not hesitate to book the same again. "
" Everything was efficient, no delays or silly administration problems. Staff put their shoes in customers place. Most peace gained by taking out the local insurance, just hand in car, no comebacks, into airport check-in no time. Brilliant. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by JASON - 14 April 2024
" Great service "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JAMIE - 13 April 2024
" Professional approach. "
" No queues on check in or out and mostly smooth. Checkout took a while though. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by WILLIAM - 12 April 2024
" Nothing negative, but as a repeat customer would be happy to see loyalty bonus "
" Not specific to Sixt, but always feels like there is as unnecessary upsell when you collect your car, even if you book zero excess "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by HELEN - 10 April 2024
" Car easily accessible at airport "
" All staff were efficient and courteous "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by KAREN JANE - 08 April 2024
" Booking was easy, used before and like your service. I thought I was with Auto Europe so spent time at the desk trying to find booking, we then saw we were with Sixit. I paid for accidental damage but they said by card would not work so made me buy their damage for 150 euro, hence I have raised a complaint "
" I thought I was with Auto Europe so spent time at the desk trying to find booking, we then saw we were with Sixit. Car was 6/7 years old, few marks which worried me but we looked after it and all went back clean and washed ! I paid for accidental damage but they said by card would not work so made me buy their damage for 150 euro, hence I have raised a complaint "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by STUART - 06 April 2024
" I have never been more disappointed when dealing with any company. I have told lots of people about our appalling experience and will continue to do so. You give your customers a very low priority. I am surprised you are still in business. "
" Will never use company again. Absolutely appalling service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by PAUL - 06 April 2024
" Very good experience all round / Competitive price and car in excellent condition. "
" Not sure of man's name but think he is the boss at SIXT. Very friendly always smiling and explains things clearly as was an automatic car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by NICHOLAS - 06 April 2024
" Easy website to use good price not problems this end, but expect pushy sales people in Paphos "
" The main issue we had was the hard sell of trying to get you to upgrade the car and try to sell you extra insurance, when we refused both her attitude totally changed from friendly to dismissive, she was not happy we didn't pay her for extras and made that clear to us. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ROBERT - 06 April 2024
" All very easy and at a good price. "
" Car was clean and in good condition. Lady at the desk was very helpful. It was a bit of a walk from our hotel to the Sixt office and so they offered to pick up the car from our hotel which was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by KAREN - 05 April 2024
" Hire was fine but have just found out 2 weeks after I have come home they have charged me £4.46 extra for no reason "
" They charge me extra without saying anything. I don't know what it's for they never forward ed any return paperwork and no one was on site when I returned. There was nothing wrong and the amount was small but that's not the point if they do this to everyone "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by CHRISTOPHER - 04 April 2024
" See above "
" I feel we were scammed - the desk operator suggested an upgrade to an SUV vehicle and we were charged for this. We were told the Kia Stonic was an SUV but it was just an ordinary hatchback. We were late arriving after a 4 hour flight and didn't realise this at the time. When we dropped off the car we returned to the desk and explained and asked for a refund of the upgrade but they were unable to assist "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by HARRY - 04 April 2024
" Very quick and helpful person at the Sixt desk. She was very nice. "
" Quick and easy although being penalised for not having a credit card was a tiny bit disappointing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by FORBES - 03 April 2024
" Very good, easy booking process and good value. "
" Although the car was clean and ready it was obvious part way through the week that some basic checks had been missed. The wiper blades needed changing and were obviously split so when it rained (fortunately only once) they did not clear the windscreen very well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by PER - 02 April 2024
" Easy to book through "
" Nice car, pleasant staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by PAUL - 01 April 2024
" Easy to use service, great customer service "
" Everything easy to use and great customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by TIM - 01 April 2024
" I'm always very happy with Auto Europe. If a problem does arise - which it did not on this occasion - they are easy to get hold of and are helpful. "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JAMES - 30 March 2024
" The attempts to try to get yo to upgrade, or increase the insurance, are really annoying, especially after a long flight when you are tired. If I want a better car, or more expensive insurance, I'll book it online before I leave. Other than that, fantastic service as usual, thank you. "
" The attempts to try to get yo to upgrade, or increase the insurance, are really annoying, especially after a long flight when you are tired. If I want a better car, or more expensive insurance, I'll book it online before I leave. Other than that, fantastic service as usual, thank you. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JAMES - 28 March 2024
" No complaints! "
" Upselling by counter agent was irritating, especially extra insurance which he knew I already had - so he was perfectly happy to sell me the same thing again in order to earn some commission. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by GEOFFREY - 27 March 2024
" excellent car and excellent service from all the staff "
" excellent car and excellent service from all the staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by CHRIS - 26 March 2024
" I would pay a small additional fee to rent a newer car if it was an option. we rented a small car for ease of parking and use in the old streets not as a cheapest car. We would use you again as your rental process and documents are easy to understand. "
" the rental was provided by Sixt, via the Cyprus-car rental CYCARHIRE The staff were very good and the pick-up and drop off was trouble free. the car was clean but quite damaged on the outside at every side & corner etc. the controls inside the car had worn down to bare plastic. Sixt took pictures of all the damage before we took the car , The interior light and door open warning came on and off every five minutes and the car had no washer fluid. The car was safe to drive and reliable but was not a nice car to be given.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PAPHOS, CY - Reviewed by JO-ANNE - 25 March 2024
" As above "
" Simple and convenient. Quick pick up and drop off. Will use again. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by LISA - 25 March 2024
" Friendly staff, quick to get the car and return "
" Great service, quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by COLIN - 24 March 2024
" good "
" Overall happy and will book again in the future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by IAN - 23 March 2024
" Great little Skoda fabia "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by KIM - 21 March 2024
" Excellent service from start to finish. Will definitely use again. "
" Everything was perfect. They even let us leave the car at the hotel for pick up rather than bring it to the office, at no extra charge. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by TIMOTHY - 21 March 2024
" Pleasant "
" Excellent service and value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by KAREN - 20 March 2024
" Excellent "
" Very friendly polite staff very straightforward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by COLETTE - 20 March 2024
" I have 2 more trips coming up shortly and am contemplating whether to book with you again. "
" I had booked a Citroën C1 or similar and was given a VW up (below category B) because that is what my booking was on their system. As my journey involved travelling uphill, I had to pay to upgrade. A Citroën C1 could have easily handled my requirements. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by CATHRYN - 19 March 2024
" Very hood "
" No issues, everything clearly explained. Car was only a month old and was in great condition "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by HAZEL - 19 March 2024
" Good price easy pick up at airport. Very satisfied used thus company several times. "
" Car was badly damaged and back nearside passenger indicator didn't work. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LARNACA, CY - Reviewed by MURUDE - 17 March 2024
" Very helpful staff from front desk at the Airport to help with getting stuck at the gates on entry to P6. Will definitely recommend you "
" Lovely and friendly staff, well done "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by DARYL - 16 March 2024
" Overall good, excellent staff "
" Difficult to find return car hire entrances for sixth "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by FRANCIS - 16 March 2024
" Great value. The car was in excellent condition and the staff service from start to finish was excellent "
" Efficient and friendly team. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by VAN - 15 March 2024
" Hassle free .. great valued for money "
" The process from beginning till the end was very Enjoyable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by PHINEAS - 15 March 2024
" It was a good experience. Staff at both ends of the rental efficient and polite too. "
" It was very good. But I purchased your expensive full insurance package for over half the cost of the rental again, expecting to not have to then ALSO give a €1000 deposit. But I did. Sure it was in the small print. Car was good. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by MARIE - 15 March 2024
" Very friendly staff "
" Seat belt not working properly and hatch back catch faulty "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by STEPHEN - 14 March 2024
" booking the car was easy and good price, but experience at airport desk was disappointing "
" not impressed with help at desk when my credit card failed to work and i had to pay extra for using my debit card "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by RUSSELL - 13 March 2024
" Agent who met us was lovely and informative "
" Easy to book all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by MARIOS - 12 March 2024
" Overall good "
" The car was given out with The flat tyre warning lamp on "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by FRANCESCO - 12 March 2024
" Very good experience "
" Very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by SIMON - 10 March 2024
" Rubbish survey. "
" Fairly high mileage car with no cover for the luggage. I still don't have a final invoice from you so don't know why money was taken from my credit card deposit. I don't like the full to empty arrangement as inevitably the residual fuel is gifted to the hire company "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LARNACA, CY - Reviewed by GARY - 08 March 2024
" Easy to book plenty of staff at airport to assist "
" Excellent service polite staff very quick to process easy collection "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by DEMETRIOS - 06 March 2024
" Very easy from booking to drop off. "
" Very good service. Had a flat tyre and all was dealt with very professionally and promptly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by KEVIN - 05 March 2024
" Good "
" When changing gear from second to third it crunches. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PAPHOS, CY - Reviewed by JOHN - 03 March 2024
" Goo "
" Engine noisy in low gear "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by GENADIJ - 03 March 2024
" very friendly team "
" very friendly team "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by MARK - 03 March 2024
" Good deals and, via Sixt, a really quick and simple pick-up and drop-off experience. "
" Way better than our recent experiences with Europcar "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
PAPHOS, CY - Reviewed by ALEX - 28 February 2024
" Great service for our recent hire in Cyprus, as per previous trips. Thankyou "
" Great service from provider. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by NICOLA - 28 February 2024
" Everyone very friendly, helpful and efficient "
" Excellent experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by NATALIE - 28 February 2024
" See above. "
" Accidently took my expired licence instead of current one (my fault) I ubderstabd completly that I couldnt rent a car with that but was unable to change drivers/get a refund/get credit for a future date. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by FRANCIS - 27 February 2024
" Always a good price however it would be nice to see some form of offers/discounts/incentives for customers who use them frequently "
" Excellent. Had to swap car from auto to manual. No hassle at all. £am drop off...easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by VIVIENNE - 24 February 2024
" The car hire was excellent. The problem was that there was no information to say go to the Sixt desk. I asked a rep at the desk and he initially said he couldn't help with Auto Europe bookings. Then he called us back and a lady processed the booking and was very helpful. We had walked past all the car hire desks, over into the car hire car park, asked at the information desk. Nobody knew where we should go until we were eventually told try the Sixt desk. Not a pleasant start to our holiday. "
" The car hire was excellent. The problem was that there was no information to say go to the Sixt desk. I asked a rep at the desk and he initially said he couldn't help with Auto Europe bookings. Then he called us back and a lady processed the booking and was very helpful. We had walked past all the car hire desks, over into the car hire car park, asked at the information desk. Nobody knew where we should go until we were eventually told try the Sixt desk. Not a pleasant start to our holiday. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANDREW - 24 February 2024
" Lovely people always helping you if they can "
" Car was a bit old but ok only 4 days "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by DEMETRIOS - 23 February 2024
" Very easy and quick service. Experience was great "
" Very courteous and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LARNACA, CY - Reviewed by MR GEORGE - 23 February 2024
" We are very happy with the service "
" Very helpful people "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ELEANOR - 21 February 2024
" Efficient service "
" Value for money and friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by RICHARD DEAN - 14 February 2024
" Thoroughly recommended with good staff "
" Very good staff. Car was a little old with lots of bodywork damage "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by KATHERINE - 13 February 2024
" The desk staff were very helpful "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JAMES - 13 February 2024
" Again very professional from start to finish "
" Very efficient from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANDREW - 13 February 2024
" Hassle free experience. Provided the Cyprus cheapest car hire I could find on skyscanner. "
" Friendly staff, no hard sell or issues with using my own excess insurance. Pickup and drop off very efficient, car was 8 years old but ran well with no issues. Highly recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DOROTHEA - 12 February 2024
" See above - it would have helped if it had been made very clear at the start of this process that we'd need a credit card in my name to collect the car. "
" I used this site as it offered a very cheap car hire for one day. Unfortunately when I came to collect the car I was told that we needed a credit card in my name. I don't own a credit card. The upshot was that we could still hire the car, but with an extra cost of over 40 euro for the day, on top of the quote £28. This meant that the car hire ended up being much more expensive than using a local alternative. Not good experience! "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by DAVID - 11 February 2024
" Counter staff great but would have liked a newer vehicle "
" Car had 45k on it "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by DENISE - 10 February 2024
" As a returning customer I will always recommend to friends and family. "
" Check in and collection of vehicle was very smooth. The fact that they are on airport makes it even better. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by MARGARET - 09 February 2024
" Staff had charts detailing damage on an aged but well-serviced car. drove well, no problems "
" Very easy handover, polite staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by MARK - 08 February 2024
" Excellent prices. "
" Clutch not good. Steering wheel not aligned correctly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PAPHOS, CY - Reviewed by JENNIFER - 03 February 2024
" Tried to sell me additional insurance which l said l did not need due to additional coverage provided by auto Europe. "
" Car seemed to struggle on inclines. Engine very rough/ noisy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PAPHOS, CY - Reviewed by MARK - 02 February 2024
" Skoda was basic but clean and very economical on petrol. "
" I tried to request a booking extension by email but got no reply. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by LEE - 30 January 2024
" Overall pleased "
" A good service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PAPHOS, CY - Reviewed by JOHN - 28 January 2024
" Great from start to finish. Car was in good condition, Perfect service on arrival and drop-off. Our best hire experience ever. Thank you all at Sixt "
" Great experience. We arrived 15th January at 21.15 from a Manchester flight. Unfortunately we didn't get the name of the man who dealt with us at the Sixt desk but we were very impressed with his helpfullness and can't praise him highly enough. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ALBERT - 25 January 2024
" Used autoeurope for many years now. Quick and effective way to get the best deal and a hastle free rental experience. "
" Staff are always very effective and pleasant. They tailor the service to meet. my needs everytime I visit them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by FRANCIS - 24 January 2024
" Useless customer service. Contacted with problem. Not even had an answer "
" Turned up at desk and unfortunately my licence had expired. OK my fault but they where not prepared to accept a photo of my new licence or go onto UK DVLA website where all my details where. Consequently I had to find alternative transport! Cannot beleive in this digital age they are so backward. I did contact yourselves and I'm still awaiting a reply "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by STELIOS - 22 January 2024
" Pretty good, but could do with a bit more loyalty rewards! "
" Always seem to get the older models as I haven't booked directly with sixt. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by MICHAEL - 20 January 2024
" It was good. "
" It was fine "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by HELEN - 16 January 2024
" Convenient and easily accessible "
" Very convenient, desk at exit and car at airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by MR ANDREW - 13 January 2024
" All friendy people Monica is fantastic at here job lovey lady 10out10 thanks see you soon "
" As always 10 out of 10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DAVID - 06 January 2024
" Poor service older vehicle because I didn't book direct Monika on the desk did not offer anything else and told me not allowed additional driver I feel ripped off "
" Vehicle poor when I spoke to Monika at the pick up desk I got an older car because I didn't book direct also would not put my partner on as additional driver "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by MIKE - 04 January 2024
" Nice and easy, had already paid for a reduced excess on the Web so fairly simple and straightforward "
" The only point I could make is the desk queue took about 45 minutes , after a long flight probably not the happiest queue I've been in, but obviously doing the deals it'll make the desk popular "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DEBRA - 02 January 2024
" See above "
" Very stressful collection as went to Sixt desk as instructed on voucher to be told the booking had been cancelled. Took 15 mins of themchecking to be told definitely no booking and I needed to call AutoEurope who advised that there was a different booking code and sent me another voucher via email. On queuing again for the Sixt desk, I noticed on the new voucher that I had to go to Europcar desk and not Sixt. I was not advised of this change and it wasted a good 45 mins on arrival as well as being very stressful. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by GARY - 25 December 2023
" Good. "
" Efficient as usual. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by MICHAEL - 23 December 2023
" I have used europecar for the last 5 or 6 years in paphos and always found them to be reasonably priced with decent vehicles and a reasonable fuel policy, ie you returned full so you paid for what you used, this time apart from the vehicle state as mentioned, their fuel policy is pay for the fuel before pick up ie a full tank at 62 euros then return empty, which will obviously never happen so they ripping the hirer off by whatever amount you leave in the car. Despite being a loyal and regular customer I will not use them again until their vehicle condition and particularly their fuel policy changes. "
" Car was dirty, particularly the interior windscreen, it was high mileage with very little power, it had a suspect gearbox making selection difficult and had damage on the exterior. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 4
PAPHOS, CY - Reviewed by MARIOS - 19 December 2023
" Good "
" Overall very good but some faults with the car IE clutch operation very bad Car arial missing so reception poor Passenger window switch not working "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by ROBERT GARETH - 15 December 2023
" Very good "
" Very easy experience thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by HAZEL - 15 December 2023
" Went to car hire counter lady wasn't very pleasant with little manners. However, I was tried up selling to bigger car said there is only 2 of us. Paper work was completed went upstairs to collect the car. Lady took video of car and off we went. Drop off very easy and quick. "
" Easy paperwork don't forget your hold on your credit card. Got keys return very easy too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by MICHAEL - 14 December 2023
" Excellent "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by MARK - 12 December 2023
" No problems whatsoever "
" Efficient no hassle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by PRODROMOS - 12 December 2023
" I Mexer hate any problems with them "
" Make holiday better "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by FRANK - 09 December 2023
" Quick and easy "
" Quick and easy end to end. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by STEPHEN - 08 December 2023
" Efficient friendly staff "
" Stress free pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DAWN E - 06 December 2023
" Good experience. Efficient team in Paphos and the car suited me perfectly. "
" Only thing that I disliked was the counter agent trying to sell me a rental car upgrade for an additional 10euro/day. That was unnecessary. I chose a car based on my needs and did not need to be told that it would not perform well on mountain roads. Also, they don't need to emphasis their usual added insurance sales pitch that they want renters to purchase from them. Mention it once is plenty. The counter gentleman was very charming except for the sales pitch. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by MARK - 05 December 2023
" Good experience, would definitely use again . "
" Good service on collection, car in fairly good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by JUDITH - 29 November 2023
" Auto Europe was a smooth professional service, I just hope my experience with CYCAHIRE are forwarded to the company so it doesn't happen to anybody else. "
" I only hired the car for my short trip of 4 days. The gear box was a nightmare. It was extremely difficult to change gear. If i would have been staying any longer I would have returned the car for an alternative vehicle. When I returned the car I informed the man of my problem and he said "Its a Kia they are all the same." There was no apology or said he would report it. I find that very poor customer service and will not be using them again. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
LARNACA, CY - Reviewed by MARTIN - 28 November 2023
" Use AutoEurope 3-4 times oer year and ea h time it goes very well indeed. Keep up the great work. "
" Seamless link with Sixt, service was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by SEAN - 28 November 2023
" Very easy. "
" Tyre pressure warning on dashboard, but when checked all tyre pressures were normal. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PAPHOS, CY - Reviewed by GREG - 24 November 2023
" This organisation is easy to deal with. Transaction very straight forward. No pressure selling. "
" Excellent service from start to finish. I would strongly recommend SIXT. A professional organisation. Car was in good condition- a little dirty on the outside doors etc - but that's a minor detail. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by CHRISTOPHER - 23 November 2023
" Apart from the delay returning my excess and the slightly tatty car,not bad. "
" Still waiting for my excess to be returned, much slower than other firms. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by ALISTAIR - 23 November 2023
" Car had some enc of season damage that was documented no real other issues "
" Overall very happy with the booking thank you "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by TERENCE - 21 November 2023
" Good "
" Six year old car.Getting a bit past it for a rental car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by NEIL - 21 November 2023
" Great price with normally reliable hire companies "
" Very efficient counter staff. Pick up was easy except the staff said they would send me a video they took of the car's condition which they failed to do. Car condition was poor and not up to usual sixt standards. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 6
PAPHOS, CY - Reviewed by ANDREW - 20 November 2023
" Our initial reception was good and collection was easy. Apart from the above comments. One recommendation would be to have road maps of the Island available at the hire desk. "
" The car rental company was `Sixth'. Overall experience was good. The car was clean and overall tidy. Internally the car wasn't in great condition with the inside black panels of the door clearly worn through to their white plastic base. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by MICHAEL - 20 November 2023
" Provided a good selection of companies and the website was easy to use. "
" An easy and efficient process and good price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by CHRISTOPHER - 18 November 2023
" Nice and easy car hire "
" Helpful and friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PAPHOS, CY - Reviewed by RICHARD - 16 November 2023
" No waiting and good value "
" Simple, quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by DAVID - 15 November 2023
" Content to use this service again. "
" Sailed through the process to get and return the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by BRIAN JOHN - 15 November 2023
" Very easy and good experience "
" Very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by MARK - 15 November 2023
" We thought it was a solid service and will probably use you again the next time we're in Cyprus. "
" Typically laid-back Cypriot service. Friendly but in no rush and not too bothered about details. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by ALBERT - 15 November 2023
" Used Auto Europe for some 20 years. very good "
" Always friendly. Easy to navigate to your car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ALEXANDER - 14 November 2023
" Good process, very easy to make a booking and found the best price option, cheaper than alternative websites. "
" Hire process was easy and very good value. Car had quite a lot of scratches etc. and seemed quite old as there was no USB port to connect phone/gps. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by JACQUELYN - 13 November 2023
" Condition of vehicle OK , but difficulty getting gearbox into reverse. "
" Condition of vehicle OK generally, but difficulty getting gearbox into reverse "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by PAUL - 09 November 2023
" Q "
" Q "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by MARIUS - 08 November 2023
" Everything else was perfect, car has apple car play funcion "
" In contract was no information about fuel deposit (~80 Eur) "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by LEE - 08 November 2023
" See above notes. "
" I am usually happy with Auto Europe but this time was a different matter. Ryanair changed our arrival and depart time(which I know is nothing to do with Auto Europe)but when I went to change the arrival and depart time on your website I was only asked for the arrival time,which I changed. So on the paperwork it had the adjustment for the arrival time but not for the depart time so I was charged an extra £58,the counter staff said that if it had the depart time I would not have been charged. Normally I do not have a problem when ordering a car with you. Not a happy customer. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 2
PAPHOS, CY - Reviewed by GEMMA - 06 November 2023
" Already recommended this company to a friend. Good deal on the car too. "
" Great service, faultless. New car which was spotless and very economical. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by LAURA - 06 November 2023
" The allocation of a vehicle seemed to take a bit longer than it should mainly due to upselling but was otherwise ok "
" The car was quite basic but everything was quite efficient "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by AMANDA - 06 November 2023
" Initially given a car which was old and not the model booked and also air con didn't work. But I must say the staff retified the problem very satisfactory. "
" Initially given a car which was old and not the model booked and also air con didn't work. But I must say the staff retified the problem very satisfactory. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LARNACA, CY - Reviewed by STEPHEN JOHN - 06 November 2023
" Hire car in poor condition. Fuel policy not clear between agent and Europcar- told different by different people. Had difficulty get security deposit back when returning car. Damage insurance and deposit a joke when car in such poor condition anyway. "
" Ordered a petrol estate car and got a diesel hatchback "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 2 Condition of the Vehicle: 2
LARNACA, CY - Reviewed by GARY - 06 November 2023
" very good value for money "
" very good value for money "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by GEORGE - 05 November 2023
" Car plus replacement car both had electrical faults. Both were 6½ years old. Hire cars of my family from other companies were 2 years old. Charged me for crash surcharge even though their own agent had already claimed on the third party's insurance. Then would not refund the surcharge and withheld part of it without informing me. Then became aggressive when I wanted to complain. "
" Atrocious and aggressive customer service and after care. Would not let me complain nor provide details requested to support my complaint. Hid behind booking agents rather than deal with complaint. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 5
LARNACA, CY - Reviewed by GARY - 05 November 2023
" Very good. "
" Yet another smooth, efficient car hire experience with Sixt Larnaca airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by GERALD - 05 November 2023
" First class "
" Brilliant from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by THANOS - 05 November 2023
" Great car thanks "
" Fast service thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by LEIGH - 04 November 2023
" I thought I had paid Auto Europe for the full car hire price including all insurances so that I was fully protected, but when I tried to collect the car they said I must also pay an extra 117euros or I couldn't have the car. This was unexpected, almost doubled the hire price & ruined the start of our family holiday. "
" I thought I had paid Auto Europe for the full car hire price including all insurances so that I was fully protected, but when I tried to collect the car they said I must also pay an extra 117euros or I couldn't have the car. This was unexpected, almost doubled the hire price & ruined the start of our family holiday! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 4
LARNACA, CY - Reviewed by JOSEPH - 04 November 2023
" Smooth and easy "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by JOHN - 03 November 2023
" Bad choice of given vehicle - not what i selected "
" I checked all the vehicles available on the website before booking and chose a small SUV being best suited. The car selected at Larnaca was a KIa Stonic hardly the best of vehicles for me and the family. The vehicle was too low to the floor and gave me a bad back, accessing the childrens baby seat was troublesome with the vehicle being so low. Not the right vehicle for the family - sorry. A Kia Stonic is not an SUV. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by PETER - 03 November 2023
" All ok "
" All ok "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by THERESA - 02 November 2023
" No problems whatsoever "
" Smooth transaction from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by PAVANKUMAR SHARADBHAI - 30 October 2023
" Very disappointed with the car rental from Auto Europe, charged £207 but the car was given by their supplier (Cycarhire) was not as described, very old, damaged and faulty car. Will not recommend any one to use the service "
" very disappointed with Sixt car hire, the car was very old and had so much damage, started showing error on the first day and second day and had to spend a fortune on international phone calls to get a replacement car from them after a couple of days, another car given was also very old and damaged and consumed a very high level of fuel, I spent 100 Euro fuel in just 8 days, really disappointed with car rental. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by PAUL - 29 October 2023
" Very good and fast easy to find car and easy return "
" Car was hard to get into 1st and reverse gear, car had done 60,000KM .car needs new clutch, I did tell the man on returning the car but didn't seem to interested "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PAPHOS, CY - Reviewed by SUSAN - 29 October 2023
" Everything went according to plan although I do not like the " fuel policy" "
" Counter staff & collection staff very efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by MATTHEW - 29 October 2023
" Auto Europe was fine and the booking process very easy. A problem with the pick up time due to being unable to catch the planned flight was dealt with efficiently, although I did also have to check with the hire company that the message had got through, but this was not Auto Europre's fault "
" Fuel policy was full to empty with up-front payment for a full tank. This was not in line with the information provided by AutoEurope at the time of booking. This was effectively a surcharge on the hire, as we did not use a full tank. Condition of the car was acceptable, but it had several scrapes and the paint on the roof was badly damaged (presumably by heat) "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by NIALL - 28 October 2023
" went well "
" easy and straight forward. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by STEVEN - 28 October 2023
" Booking with you was good and easy. Sometimes competitive for our needs, sometimes not. Will always get quotes from you for our needs. "
" High pressure sales for expensive premium insurance which I already had. Would likely have bamboozled less experienced renter. Having just got off a plane it is a regular scam by counter staff which should be banned. Not impressed. Old car with very very low suspension so was suspicious and drove with care. Rear wiper hanging off when we collected car. Not overall impressed other than price was cheapest for type of car we wanted! Now we know why! "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by DAVID - 28 October 2023
" I was disappointed that the car wasn't in ideal condition. I did not have any bumps with other cars of obstacles but both the front 2 panels came apart from the main panel. "
" I don't understand what this question is asking. So have not scored it maximum "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by INI - 27 October 2023
" Also terrible! Couldn't get a hold of staff when flight was delayed. Which meant I had to pay more for my vehicle on arrival. "
" Terrible!!!! Rude and unhelpful staff "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by PETER - 27 October 2023
" Where is my fuel refund !!!!! "
" Where is my fuel refund "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by LEE - 26 October 2023
" Overall fantastic service and great car "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JAMES - 26 October 2023
" No problems "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by FULVIO - 25 October 2023
" Overall good experience. "
" Fast and efficient service. Car not really clean. Reverse gear getting stucked for the first couple of days. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by SAMUEL - 25 October 2023
" Great service, good value, free upgraded car, super friendly team. Best car hire experience in years "
" Really fast, friendly service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by LANCE - 25 October 2023
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by SARA - 24 October 2023
" Yes please share my comments - I think staff training at Larnaca airport is required. No member of the public, trying to sort out the hire of a car booked months in advance should have been treated they way I was. "
" Terrible. On arrival for our holiday in Cyprus the counter staff was unhelpful and quite impolite. Whilst I had made an error in not having my bank credit card number, no effort was made to help me. I asked if I could use her phone but this was not possible. I went to buy a sim card for my mobile but this did not work. A stressful situation was increased by her unhelpfulness. I offered to pay on my debit card. I offered to give her all the information from my credit card but none of this was acceptable. I had the funds but the way forward was to pay a double insurance on my debit card. All this took over 30 mins and the member of staff made me feel incompetent, a fraud and unwelcome. The whole experience has put me off wanting to visit the island again. Certainly a terrible introduction to Cyprus. The car itself had various scrapes and dents. It had 69 kilometres on the clock and quite an old car. For the price it was a disappointment. The back parcel shelf did not close automatically with the boot lid. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by STEPHEN - 24 October 2023
" Generally very good. "
" Despite booking fuel tank full to full, they made me pay 85 euros for the tank that would be refunded if I did return it full! "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by MARIANNA - 23 October 2023
" A car manual should be included "
" Pick up staff were miserable and unhelpful "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 3
LARNACA, CY - Reviewed by PHILIP - 23 October 2023
" Autoeurope almost always offer best value, I have used them many times and would recommend to anyone. "
" The value brand of Sixt, everything is Sixt, just the cars are a little older, no complaints at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by KEVIN - 23 October 2023
" Easy booking process and cheaper than going directly to the car hire company. "
" Loved the fact that there was no need to get a shuttle bus and that the car was in the car park immediately outside the terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by KEVIN - 22 October 2023
" See above remarks "
" I was informed at Europcar check in desk that the vehicle was new. However on collection at Paphos airport the vehicle was very old (approx 120,000 kilometres on the clock) with bodywork in poor condition - numerous scrapes and scratches and dents all over the vehicle. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 2
PAPHOS, CY - Reviewed by TIMOTHY - 22 October 2023
" The whole process was 10/10 both with you and Europcar "
" They were excellent, only thing they tried to sell me insurance which some people would pay for not realising they have it with you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by GEOFFREY - 20 October 2023
" Very unsatisfactory all round, l was asked to pay extra at the airport for a GPS which should have been included in the price, for which the box was ticked, the GPS was not updated so no use. The car was a 5 year old Skoda, not a Corsa ot similar and had multiple scratches and dents, the desk staff at the airport also charged me extra deposit! Joke all round, would not use again "
" I completed a complaint form about my bad experience and as yet have received no reply "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 2
PAPHOS, CY - Reviewed by JOANNE - 20 October 2023
" Great service, great car, definitely recommend. "
" Very easy pickup process. Car was only 3 months old and a great car to drive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by TERENCE - 19 October 2023
" i hire cars all over the eu i expected a car in a fair condition not a 2015 banger for the money and with it being a sixt franchise i expected more "
" vw golf not ford focus car fitted with odd headlamps nsf was r/h drive the osf was l/h drive so the dip beam focused the wrong way so every body flashed me as if i had me headlights on main beam reported this to cy car hire negative responce damage all over veichle "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by CRAIG - 17 October 2023
" It was an old car "
" The car was 7 years old after doing 50km we broke down. Although they recovered us within reasonable time. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LARNACA, CY - Reviewed by MICHAEL - 15 October 2023
" The insurance experience was not a good start to the holiday and having to pay for insurance twice is unfair "
" Europcar would not recognise the insurance I had taken at the time of the booking so I had to pay for a separate policy with them. Car had to be changed immediately as first vehicle was not fit to drive. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by ANTHONY - 15 October 2023
" Good experience. No problems. "
" Smooth service. Quick. Car thoroughly checked and handed over. The South African manager was delightful. SO FRIENDLY. We have already booked next year as have my adult children. Reasonable prices. Full to full which is good. Many thanks. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by STAVROS - 14 October 2023
" Excellent. "
" Excellent on everything! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by GARY - 14 October 2023
" Great company to deal with very helpful "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DAVID - 14 October 2023
" As above "
" My first rental car (Kia) had to be replaced with a VW golf due to engine problems. The VW golf also had engine trouble which was reported on drop off. The reliability of Sixt cars is questionable! "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LARNACA, CY - Reviewed by LEE - 13 October 2023
" I always use Auto Europe "
" Unfortunately Europcar charged me for the insurance excess waiver when I did ask them not to. I should have checked the contract that I signed but it was very late and I was tired after the delayed flight. I only noticed when I returned the car and it was too late for them to refund me. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by KENNETH - 13 October 2023
" Have been hiring cars through AutoEurope since 2006 in Cyprus and find Sixt very reliable with cars of very good quality at competitive prices "
" Reliable company,no rip-offs "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by ANITA - 12 October 2023
" For some unknown reasons they said my credit card kept getting declined although working. So had to pay an extra insurance charge as would not accept the 2 nd drivers card. So paid both AutoEuropa and sixt for insurance. Cost me an extra 175 euros or was not allowed to get car and at 11 pm with a drive to apartment was tired and not happy so paid. "
" Poor car from what have had in the past with the same company "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 4
PAPHOS, CY - Reviewed by PHILIP - 12 October 2023
" Car at pick up ready the guy showed previous damage we also took a video as we went round the car no issues "
" Prompt service at airport arrival and return no hard sell on liability insurance ( already took out in uk for year a lot cheaper ) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by PETER - 12 October 2023
" Good service "
" were efficient and the experience was seamless "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JOY - 12 October 2023
" Comments as above as I'm not sure whether you or the car hire company were at fault! "
" The only problem was the car hire company had your e-mail address listed and not mine and it proved impossible to change so I did not receive the confirmation of any damage with pictures when I hired the car or the receipt to say I had returned it with no problems. Both went to you which was rather disconcerting. I manually wrote down my e-mail address for them but I still received nothing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by JOHN - 11 October 2023
" Easy pickup and drop off. Staff emailed photos of minor damages before you drive off. "
" Absolutely no issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by DAVID - 11 October 2023
" No issues "
" Car looking old - 2017 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by DUNCAN - 10 October 2023
" Easy site to navigate and keen prices. "
" Car pick up was a bit complicated as check out guy was not very forthcoming with questions I put to him. Turned out I should have been a bit more pushy for answers at the time, as when we got to our apartment I found out that all of the dashboard instructions were in Japanese. I spent a couple of hours the next day getting the basics of what was on screen by using Google Translate. No handbooks or downloads available for me to use. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by WILLIAM - 10 October 2023
" Apart form the above is was fine "
" I had a problem with the car which was a Hybrid. When I drove from the pick up the car started fine and I drove away. However when I stopped the car I thought I could not start it again as could not hear the engine running. It took me over an hour on a dark roadside in the early hours of the morning to work out that the engine did not need to be running to be able to drive the car. Your staff should have given instructions to me "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ALAN - 10 October 2023
" Overall a good value for money experience and would recommend to others. "
" Efficient pick up @ Paphos airport. Car as described in the brochure. No problems throughout our period of hire. Return was as efficient as pick up. Good value for money car rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by TANYA - 09 October 2023
" Counter very pushy. Felt pressured to buy extras Car had damage on every panel "
" Counter very pushy. Felt pressured to buy extras "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 3
AYIA NAPA, CY - Reviewed by GEOFF - 09 October 2023
" Auto Europe need to be more transparent about what is being provided.? "
" Firstly you need to review your terms and conditions with Europcar, you need to manage the expectations of your clients. The first vehicle had steering wheel vibrations after 60km/hr and had covered over 92,000km and was more than 5 years old this was subsequently replaced by a vehicle that had covered 148,000km. You clearly need to state on your website if you hirer a vehicle through Europcar it will be in excess of 5 years old and covered more than 100,000km. If this was clearly stated on your website we would'nt have proceeded with this booking. We were not expecting a new vehicle but maybe one or two years old that had covered between 40k-50k kilometres. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by JOANNA - 09 October 2023
" As we didn't go for an upgrade the vehicle I hired was awful. Covered in scratches and other damage. Rear view mirror was loose and wouldn't stay in place. Clutch had a very short biting rise. Needed to have quite high revs to start moving therefore stalled really easily. "
" Staff were very slow on the desk, asking everyone if they wanted to upgrade, showing pictures, asking and answering questions about upgrading. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by ANDREW - 08 October 2023
" Our car had quite a lot of dents and scratches "
" O verall good but expensive "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LARNACA, CY - Reviewed by MICHAEL - 08 October 2023
" Same as above. Car from Sixty was well below their usual standard of quality, otherwise staff excellent, pick up and drop off was fine. "
" Overall ok but for company like Sixty I thought the car I had was very tired and past it's sell buy date. Rather worn interior and worn gearbox. Have had cars before from Sixty and have all been much better quality. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LARNACA, CY - Reviewed by COSTAS - 08 October 2023
" All was well "
" No issues at all all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by DEBORAH - 07 October 2023
" All ok "
" Efficient as normal "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by SIMON - 07 October 2023
" Auto Europe were fine. Europcar less so, this is the third car we've ended up with from Europcar and they've all been tatty, oldish cars. Whether that's because we've gone through a broker rather than direct I don't know. "
" The counter staff were very friendly and quickly sorted out the paperwork. The car though was a very tatty, basic 2016 Kia Ceed with damage to the front and rear. I would have asked for a tidier car but we were already 3 hours late and still had to drive from Paphos to Protarsas in the late evening. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LARNACA, CY - Reviewed by JUSTIN - 07 October 2023
" Disappointed as I paid extra for the full insurance then when I arrived at the Sixt desk at the airport I was told they wouldn't release the car to me unless I paid either a €500 deposit or €130 extra insurance. I told her I'd already paid for full insurance but she said that was for Auto Europe and not Sixt "
" Disappointed as I paid extra for the full insurance then when I arrived at the Sixt desk at the airport I was told they wouldn't release the car to me unless I paid either a €500 deposit or €130 extra insurance. I told her I'd already paid for full insurance but she said that was for Auto Europe and not Sixt "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by SIMON - 07 October 2023
" As above "
" The car was the worst we have ever had in nearly 20 years! Check in staff were patronising and unhelpful. When I asked was it a nice car she laughed and said no!! "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 1
PROTARAS, CY - Reviewed by IAN - 07 October 2023
" Very easy to book on line. Collecting and returning of car made easy by friendly staff also return of deposit on credit card was quick "
" From booking car to collecting and returning was very easy staff very helpful and pleasant. The only fault was the condition of the car it had a lot of body damage already before I collected car. Which makes it hard to try and record it all prior to driving away. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LARNACA, CY - Reviewed by NICHOLAS - 06 October 2023
" See above "
" Didn't know what car I was going to get until pick up Had to upgrade so I could fit luggage in "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by JOCELIN - 05 October 2023
" Simple pickup very friendly staff both at desk and in car area would use again "
" Extremely pleased as linked with sixt who supplied a vw up which was in great condition and very economical for our trips "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ANGELO - 04 October 2023
" Overall, the experience of picking up and dropping off was good, but there were issues with the car itself "
" There was no water for the windscreen wipers. Also, the car was slightly pulling to the right. there was a smell when the AC came on, which usually means it's the pollen filter needs changing "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PAPHOS, CY - Reviewed by KEVAN - 03 October 2023
" Very quick and smooth service. Would definitely use again. "
" Very quick and smooth service. Would definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by DONALD - 03 October 2023
" Hire pick up and return went very smoothly, staff were pleasant and efficient on both occasions and the car was clean and in good condition. "
" Hire pick up and return went very smoothly, staff were pleasant and efficient on both occasions and the car was clean and in good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by GARY - 02 October 2023
" Really easy to book was slightly worried if pick up desk would be open as arrived on a late night flight but open 24hrs. Would definitely use again "
" Excellent value, very efficient and hassle free pick up and drop off process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by GRAHAM - 02 October 2023
" The all process was smooth and very easy. The members of staff was fast , friendly and efficient "
" Staff and service was excellent and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ALEX - 01 October 2023
" I called Auto Europe only to be told nothing to be done - Europcar had provided a car so they had fulfilled their contract!!???? "
" Old worn out car, complained when picking up but was told if I wanted a better car I would have to pay extra 140 euros. So it seems that If you get a good price it's because you're getting an old (8 year old) worn out car! Handbrake wouldn't hold on Hill start or when parked on slope - I have been renting cars for many years in Cyprus probably the worst and oldest car I have ever been given. Won't be using them again!! "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by TRACY - 29 September 2023
" Great service and friendly staff "
" We were late collecting the car due to delayed flight, arrived at 22.50 but the service was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LARNACA, CY - Reviewed by ADIB - 28 September 2023
" every thing went smoothly on pick up and drop off the engine on the car sounded a bit rough so it could have been maintained better "
" easy to book and everything was explained very clearly "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by NICKOLAS - 28 September 2023
" Nice new car, friendly staff "
" All went well. Only one comment: Upon arrival at Paphos Airport it took us 45 minutes to collect our car due to a very long queue "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by PAUL - 28 September 2023
" The car check in process highlighted 8 items of damage to the car. But after the car had been handed over and the check in person gone. We found that every panel on the car had damage in many places. "
" The car check in process highlighted 8 items of damage to the car. But after the car had been handed over and the check in person gone. We found that every panel on the car had damage in many places. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by LISA - 28 September 2023
" Speedy and efficient. "
" All went as anticipated. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by LOUISE - 27 September 2023
" Definitely book again "
" Great service friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JOSEPH - 27 September 2023
" Would recommend and good value for money. "
" Polite and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by MICHAEL - 27 September 2023
" All went very well and friendly staff. What more do you want really "
" Very friendly and helpful. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by DAVID - 27 September 2023
" Simple to book, good prices. "
" The Kia estate was a great size for the four of us, but very under powered for the hills of Cyprus. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by MICHAEL - 26 September 2023
" Overall experience was fairly good. "
" Picking up the car was a slight delay, as it took the staff 10 minutes to find the car. After leaving the car park we found a sticky drink had been spilt in the cup holders and in the power socket, which had blown the fuse so we could not use the Sat Nav. I replaced the fuse myself as this was easier and quicker than trying to get it sorted out with Sixt. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LARNACA, CY - Reviewed by KENDEAS - 26 September 2023
" My experience was marred by the difference between what was offered from your website, they seem not honour it . "
" They seem to not know what I ask for via your booking system ie free extra driver and fuel full and return full , so my start was not very smooth "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by CAROL - 25 September 2023
" Easy to navigate options "
" Excellent, efficient service as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by JODY - 23 September 2023
" The woman on the desk was dam right rude "
" . "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 2
LARNACA, CY - Reviewed by XATHI - 22 September 2023
" Professional seevice "
" Great efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by EUNICE - 22 September 2023
" The young gentleman who were in sixt car booth in carpark were extremely Helpful and very professional (a credit to there employers) "
" All staff very helpful, from lady I collected car from too young ladies who I returned the car too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JOY - 22 September 2023
" Efficient and professional "
" Always good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by STEVEN - 21 September 2023
" The car was older than I expected from previous experience with 34,000+km on the clock. No GPS despite having paid for it. "
" The speed of pick-up and drop-off was very good. On booking with AutoEurope I added GPS to the booking at extra cost. At pick-up I mentioned this and was told the car did not have GPS and was handed a Garmin kit. The charge connector for this did not match those available in the Kia Ceed. So I was left without GPS for my trip although I paid for it. It meant I had to drive at night to my booked villa without any map. My overall score re Europcar reflects this. I always use AutoEurope and have used Europcar several times through this. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by DAVID - 19 September 2023
" So long as the future pricing is reasonably competitive I wouldn't hesitate to use your company again. "
" The whole process was quick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by NICKY - 19 September 2023
" Easy stress free experience definitely next time. "
" Pick up from the terminal was easy quick and hassle free, it took 10 mins max and we were away. Similarly taking the car back to.Sixt was hassle free. I would use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ASHLEY - 18 September 2023
" very easy to use "
" very easy company to deal with "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by NICHOLAS - 18 September 2023
" Excellent "
" Great service & price "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by EVAGORAS - 18 September 2023
" ? "
" 3 broken down cars! "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by MELANIE - 17 September 2023
" The cost was very competitive and I paid for the additional cover so that the excess was covered, however, the car hire company had no idea what had been booked and said if I wanted additional cover I should pay an additional 80 Euros. I took the additional cover at the time of booking and therefore relied on the Auto aureole agreement. No damage was done to the car so it was not an iissue but I have concerns how the process will have been dealt with should any damage have been done to the car. The excess of 1000 euros was charged to my car at the time of pick up because I did not take the additional cover offered by the car co locally, some people may not want this or have the means to do This. "
" The car was in good condition but it had very little power and I had to keep changing the gears. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by MARK - 17 September 2023
" Good "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by JASON - 17 September 2023
" No comment "
" Quick and easy handover "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by NEVILLE - 15 September 2023
" See above "
" The service was very efficient both collecting and drop off and it is very convenient picking up at the airport. The car could have been better, I did mention to the staff when we dropped off the car that it was not running properly and was cutting out. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by RICHARD GRAHAM - 15 September 2023
" Very easy picking up and dropping off. Highly recommend "
" Very easy picking up and dropping off. Highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANDREW - 14 September 2023
" We were supposed to be getting a Ford Focus or similar. When we got there we were offered a Toyota Aqua which was tiny and couldn't fit our cases and the 4 passengers. After long discussions about how the car wasn't suitable for what we needed and is in no way a similar car to a Ford Focus, we were then offered a Volkswagon Golf, which again is in no way a similar size to a Focus. This car was also a struggle to fit the cases and passengers and my kids were really struggling to fit in the 2 remaining back seats because we had to put one down to fit the cases. Then we were told they actually do not ever have any Ford Focus's in stock. We were told if we wanted something a little bigger we would have to pay more money, which I wasn't willing to do as we had already paid a lot of money for a suitable car but then offered unsuitable cars. Lady at the Sixt desk was nice, the guy who was dealing with us at the car was very patronising and dismissive. Ended up having to take the Golf, which was an older car and much, much smaller than what we had booked. We were very disappointed with the overall service and felt like we had been ripped off to be honest. Wouldn't use again and I am also thinking of mentioning it on trust pilot to save other people having the same disappointing start to their holiday. "
" We were supposed to be getting a Ford Focus or similar. When we got there we were offered a Toyota Aqua which was tiny and couldn't fit our cases and the 4 passengers. After long discussions about how the car wasn't suitable for what we needed and is in no way a similar car to a Ford Focus, we were then offered a Volkswagon Golf, which again is in no way a similar size to a Focus. This car was also a struggle to fit the cases and passengers and my kids were really struggling to fit in the 2 remaining back seats because we had to put one down to fit the cases. Then we were told they actually do not ever have any Ford Focus's in stock. We were told if we wanted something a little bigger we would have to pay more money, which I wasn't willing to do as we had already paid a lot of money for a suitable car but then offered unsuitable cars. Lady at the Sixt desk was nice, the guy who was dealing with us at the car was very patronising and dismissive. Ended up having to take the Golf, which was an older car and much, much smaller than what we had booked. We were very disappointed with the overall service and felt like we had been ripped off to be honest. Wouldn't use again and I am also thinking of mentioning it on trust pilot to save other people having the same disappointing start to their holiday. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by AMANDA - 14 September 2023
" You've always been great, but on the La at hire you hadn't made me aware of some changes by Europe car. And still haven't managed to contact cycar to start processing my refund. "
" Neither you or I have beeen able to get in contact with them since the delays on August 28. I did not show for this hire "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by SAMANTHA - 13 September 2023
" Please see above. Ease of booking and staff were very good but vehicle was not "
" Staff service was good, so too efficiency of collecting and dropping off HOWEVER the vehicle itself was of very poor condition, with over 135000km on the clock the car was tired tatty and I would query how regularly it was maintained. It was very disappointing when you consider the money spent hiring it. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 2
LARNACA, CY - Reviewed by JON - 13 September 2023
" Please stop the fearmongering and excessive insurance excess. £1000 excess is ridiculous and only a tool to sell more insurance "
" Mostly all good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by CHRISTOPHER - 12 September 2023
" Good assistance was giving fir my disabled passenger. "
" My only issue was counter staff trying to upgrade my car and charging for walk away insurance. This would have cost me an extra £450 extra on top of the £750 I had already paid. This behaviour is bad for your business "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by MICHAEL - 10 September 2023
" Just great service and great value "
" Great service all rpund "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JONATHAN - 08 September 2023
" Being charged another 156 euros after already paying for the extra insurance, was an absolute rip off. Auto Europe were no help at all, sixt were the ones who we had to pay more too and deal with the whole time. "
" I paid for the extra insurance, but because I didnt know my pin number for the credit card, Sixt charged me an extra 156 euros, which waa scandalous. Then the first car got a flat tyre after a few days, so we had to change the car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by MARK - 08 September 2023
" Poor reception staff on counter female - no arial- so no radio ! Even when asked ! No cigarette lighter ! Surely these should be the car that you have paid for ! "
" Counter staff female abrupt attempting to sell upgraded informing me the hire car chosen would be too small- I drive exactly the same car in UK . Poor customer engagement! Letting you down ! "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by DYLAN - 06 September 2023
" As said I have had plenty of cars and usually they are spot on. I just think this one was a bit tired and past it "
" The condition of the car was not the best. Holes in the bumper, panels different coloured where they have been replaced. Etc. I believe the car 7 years old. I have had plenty of cars from you, but this was the worst. Also I wish Paphos airport would make the drop off in the 1st car park, instead of having to wait for taxis and others dropping people off at the entrance and we are added to the queue just to get through to drop off car. Surly they don't want us adding to congestion? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 3
LARNACA, CY - Reviewed by ALEXANDER - 04 September 2023
" As above "
" All great except for actual car: Broken windscreen washer, broken boot lock, clutch needs adjusting or replacement "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LARNACA, CY - Reviewed by EVANGELOS - 04 September 2023
" I booked and paid for a large car which was in your section of your website. When I arrived at the airport to collect they told me it was a standard car and when I double checked my documents on the website it said large. They presented me with a discoloured older car and ask me if I wanted to upgrade at a cost which I refused. I then went onto the website to check the medium size cars and to my shock the same car was on there and cheaper than what I had paid. I could have just got the cheaper price for the same old car. The petrol tab was broken, could not find it and I had to drive back to the airport and the first gentleman could not find it either. He had to go and get someone else, no apologies what so ever for my wasted journey back to the airport. The car was a discoloured red with peel marks all over it. Shocking "
" I booked and paid for a large car which was in your section of your website. When I arrived at the airport to collect they told me it was a standard car and when I double checked my documents on the website it said large. They presented me with a discoloured older car and ask me if I wanted to upgrade at a cost which I refused. I then went onto the website to check the medium size cars and to my shock the same car was on there and cheaper than what I had paid. I could have just got the cheaper price for the same old car. The petrol tab was broken, could not find it and I had to drive back to the airport and the first gentleman could not find it either. He had to go and get someone else, no apologies what so ever for my wasted journey back to the airport. The car was a discoloured red with peel marks all over it. Shocking "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 3
PAPHOS, CY - Reviewed by ILICCO - 04 September 2023
" Pickup and drop off were great / the quality of the car and the telephone support while in Cyprus was poor. "
" The air conditioning was broken, the volume control on the radio was broken, the glove box compartment was broken, I am expecting a refund and require someone from AutoEurope to call back. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by CHRISTAKIS - 04 September 2023
" Overall the counter and handover staff at sixt are very good. When we needed to exchange our vehicle they did this without any fuss. The condition of the vehicles provided was a disappointment this year. "
" The vehicles provided by six car rentals were both in poor condition. A lot of bodywork damage and the air-conditioning did not work properly on either vehicle. The only reason I have been using CYCARHIRE for a number of years now is because their prices are competitive. The aircon was a real let down this year. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LARNACA, CY - Reviewed by SIMON - 03 September 2023
" No problems "
" No issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by ALEX - 02 September 2023
" Easy process and all details explained clearly. Will be back again in th near future. "
" Same great service we have used a number of times. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by MAX - 02 September 2023
" friendly staff, would have preffered a golf but happy with the seat leon "
" friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by NICHOLAS - 01 September 2023
" Easy to use. Excellent choice of quality providers. "
" Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by PETER - 31 August 2023
" Very easy experience , car wasn't the newest but it was good value for money and mechanically sound. "
" Very easy experience , car wasn't the newest but it was good value for money and mechanically sound. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by STELIOS - 30 August 2023
" Okay "
" Always made to feel second rate as I haven't booked directly "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by DAWN - 29 August 2023
" Won't go anywhere else from now on. Great service "
" Fantastic as usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by PAVLOS - 29 August 2023
" The booking process with AutoEurope is excellent. "
" The lady who dealt with me at the car rental desk tried to fob me off with a smaller car than what I had booked. She told me that the car I had booked (which was IDMR, Skoda Octavia or equivalent) wasn't available and I could have a compact size car (Skoda Scala). When I pointed out that this was not what I had booked, the Skoda Octavia mysteriously became available. Unfortunately this attempt at fobbing me off with a smaller car did not give me confidence in the hire company. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by ROBERT - 29 August 2023
" All good "
" All went well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ROBERT - 29 August 2023
" I had an unexpected cost I had to cover. A further insurance cost. "
" I had paid for insurance on the car. When I got to the counter, I had to pay another amount for insurance. It was an expected cost I had accounted for. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LIMASSOL, CY - Reviewed by ACHILLES - 28 August 2023
" The calculations did not show a discount for being a loyal customer, so I am not sure if this was applied. If the price I am quoted includes a discount, this should be mentioned. "
" Very good service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by KIM - 27 August 2023
" Very good service "
" Smoothe, efficient, quick, stress free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by PARVIZ - 26 August 2023
" Very smooth process at the airport to pick up and return. "
" Very good experience. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by PETER - 25 August 2023
" Was pleased with auto Europe "
" Air conditioning did not work , just blew out hot air and in august it is greatly needed . Hence have not given top marks . "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LARNACA, CY - Reviewed by GEORGE - 25 August 2023
" Paid extra to get new car - best decision we made "
" Paid extra on arrival to guarantee newer car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by PHILIP - 24 August 2023
" I do recommend Auto Europe to friends and family because they are almost always best value. "
" For a budget hire brand hard to fault. Operated by Sixt, just as good as they are. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by GEORGE - 23 August 2023
" Great "
" Service was great. Car ran perfectly however the stereo was in japanese and we couldn't understand how to choose a station, usb auxiliary cable did not work either. Other than that it was fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LARNACA, CY - Reviewed by MARTIN - 21 August 2023
" Very positive experience from collection to drop off at another lcoation. "
" Smooth and efficiant process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by TERRY - 20 August 2023
" Good experience "
" Good experience nice car done the job "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ABHIJEET - 15 August 2023
" Good. "
" I was expecting a better car from SIXT. I mean a car in a better condition. However, it ran well and did not give any trouble. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LARNACA, CY - Reviewed by MICHALAKIS - 15 August 2023
" Great staff at pick up counter. Drop off staff could be a bit friendlier and proactive. MUST state in the specs if it has cruise control or not. "
" How can they rent an automatic car without cruise control? They should mention this is their specs before committing to a hire. The radio did not work properly and had no way of connecting our phone via cable or Bluetooth. Menu was in a foreign language. Neither Greek nor English. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
LARNACA, CY - Reviewed by PAUL - 15 August 2023
" Auto Europe was great to use at a reasonable price "
" Everything was good with service and customer care. Good location at airport. Car was of a poor condition "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 2
PAPHOS, CY - Reviewed by ANDREW - 15 August 2023
" Having hired cars all over the world, I would put this at the best and easiest experience I have ever had in hiring a car. Very efficient at desk and car collection point. "
" Very helpful staff at desk and at car collection point. Extremely efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by MARIANNE - 14 August 2023
" Swift collection and drop off. Thank you would use Sixt again. "
" Great service and car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by FRÉDÉRIC - 14 August 2023
" Perfect "
" Everything went well, the car corresponded to the type I had booked. Pick up and return were easy and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by CHARALAMBOS - 13 August 2023
" Auto europe is accountable for how the car companies that it mediates behave. "
" Keys got locked in the car. Rung the emergency number of the company. Was told that it is impossible for the keys to get locked in the car, but I had to ring and arrange someone to come and unlock it and pay 120 euros. When I said I was not happy and wanted to escalate was told to email the company and someone would look at the email 2 days later! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LARNACA, CY - Reviewed by MICHAEL - 13 August 2023
" Everything was fine. "
" Everything was fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by NIGEL - 12 August 2023
" Apart from above I was more than pleased especially as the van was at the airport terminal, or ie no shuttle bus. "
" The staff were brilliant at the car park pick up and drop off was simple and uncomplicated, the van had had a hard life but was perfectly serviceable. Staff in the airport were helpful, but as I thought I had paid up front for everything I felt a little deceived when asked to make a payment/decision about breakdown/call out cover. Otherwise it was all good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by PHIL - 12 August 2023
" Very poor overall. "
" First car I was given was not roadworthy. There was a problem with the car steaming up, just wouldn't clear, went to open the drivers window and it stuck down, the button was broken. Plus the overall condition of the car was dreadful. Dangerous. I had to make 4 very long phone calls for sixt to agree to change car, but I had to drive back to the airport, only to give me exactly the same car in marginally better condition. "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by ALEXANDER - 12 August 2023
" All fine. Car a bit old/knackered but fine. "
" Ok. Easy enough website. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by ANDREW - 10 August 2023
" As Always very good 10 out of 10 "
" Great stuff and service as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by NIKOLAOS - 09 August 2023
" Very satisfied "
" Polite staff "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by MIRELLA - 08 August 2023
" I have already recommended to a friend who will be visiting Cyprus in late September. "
" Very straight forward when collecting the car and dropping off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by DEAN - 07 August 2023
" Car was over seven years old. Covered extensively in scratches and dents. Rear parcel shelf broken. Passenger electric window would not work for pass get only for driver to operate. Handbrake loosened off twice while parked. Tyre pressures were under inflated. Fuel gauge did not show full on pickup. Was filled up at airport petrol station to brim by myself but not showing full on company check in. Second time they have stated a non refilled return car. Both times filled to brim "
" n. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by ANNETTE - 06 August 2023
" . "
" The car is booked with you, Auto Europe UK. However, when you arrive you have no signs to indicate which counter we should go to.. After ten minutes of asking around and following a 4 hour plus flight, we got directed to the SIXT counter, who after 15 minutes finally agreed that we were at the right place. Apart from this everything else was ok. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by MARK - 05 August 2023
" If the cars were newer it would be all 10s "
" Good service , competitive price . Car just a bit dated . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by SIMON - 05 August 2023
" Auto Europe was by far the cheapest for my Cyprus car hire "
" No queues to get the car keys. No pressure to purchase any additional insurances. Car was clean and quite new. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by MARIA - 05 August 2023
" Collection was fast and easy. Drop off was equally smooth and easy. The car was clean and the air conditioning worked very well, cooling the car in seconds! "
" Easy to book. Easy to collect. Easy to return. Perfect! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by TREVOR - 03 August 2023
" Same as above everyone was helpful, polite and informative "
" Easy to find at the airport, the staff at reception were really helpful and informative. Gave excellent instructions, the car was clean and perfect for what we wanted. The staff at pick up and drop off were good, polite and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by LUCIAN - 03 August 2023
" Everything was perfectly "
" Fast,efficient,easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by KEVIN - 01 August 2023
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANDRIANA - 01 August 2023
" Please see my comments above - absolute rip-off and daylight robbery. I will never go to Cyprus again. "
" I picked the car up in the dark with 2 young children and after a long flight. The member of staff went through the many many scratches on the very damaged vehicle and I just signed off as I wanted to get away. On my return they accused me of causing another scratch, which I absolutely did not, and then charged me over 170 euros and as I had a flight to catch and they had over 1,000 euro deposit, there was nothing I could do. Absolute crooks and thieves. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by SYDEL - 01 August 2023
" Very distasteful and unproffesional. "
" easy jet cancelled our flight and we could not make contact with CYCar Hire to arrange a latter collection. they cancelled our booking resulting in us being charged £50 cancellation fee and having to book another vehicle with another company for the next day. very unprofessional. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by PETER - 31 July 2023
" I don't understand how this differs from cycahire, so I can't answer "
" It started badly. I had no idea which desk to go to. You need to make it a LOT more prominent on the emails. It was only in one of the emails that I needed to go to the Sixt desk. That was stressful with 3 tired kids with me. Also the queues at the desk need to be managed. 2 people cut in front of me. Then the man at the desk was incredibly slow and was over-aggressive in his sale of insurance. Once I got the car it was good, although I drove off without the headlights on and I couldn't get it to reverse. There was no indication that the stick needed to be pushed downwards to use reverse. A better introduction to the care should have covered this. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ANDREW - 31 July 2023
" none "
" The service was very good when we arrived at the airport hire desk. We were give an upgrade to a slightly larger car which was appreciated. One area of annoyance was the need to pay more money at the date of collection for additional insurance. This was to protect the no claims excess which was advised to be £1000. During the online booking this should be made very clear. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by SOPHIE - 31 July 2023
" Easy and straightforward. Friendly staff. "
" Easy and straightforward. Friendly staff. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by GRANT - 30 July 2023
" I've hired many times in Cyprus & the cost of a single day, one way hire is expensive enough without getting ripped off on fuel "
" The car was supposed to be full on collection but just after driving off from Paphos airport, the indication never reached full. Miles to refill read 575, yet displayed 645 when I refuelled - not impressed. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by GABRIEL - 27 July 2023
" Great service. "
" Great customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANDREW - 27 July 2023
" Always find best prices for cars, shopping around, if do find cheaper no problems cancelling "
" Always booknwith them when going to cyprus. Airport pick up desk in arrival area, staff excellent on front desk, friendly and helpful, pick up car location 2 mins walk from desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by PETER - 26 July 2023
" Helpful when we had a puncture! "
" Pick up was slow - too many customers for the number of counter staff. Otherwise good. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by ANDREAS - 24 July 2023
" Wanted norepinephrine money at rental desk "
" Wanted more m9ney at rental desk "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 4
PAPHOS, CY - Reviewed by DAMIEN - 23 July 2023
" All ok but no mention of additional fuel cost "
" Car was old and issues inside and out but o my visible in the day light. Also had engine management problems and had to sort another car out from Europcar but lost time on holiday to sort. Plus didn't like the fact the charge for a full tank was excessive prices in comparison to fuel price. Feel issues bad should have a partial discount "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 2
PAPHOS, CY - Reviewed by MARTIN - 22 July 2023
" Don't rent an automatic car, they are far more expensive than a manual drive and are in my experience RUBBISH!!!! "
" the agents at the service desk and at the pick up point were very friendly and efficient. when I made my online booking the car advertised was a Kia Rio Automatic. what I actually got was a Toyota Vitz which was without a doubt the worst car that I have ever had the misfortune to drive. with 4 adults in the car it was not possible to even overtake farm tractors. My 1st car a used Austin J40 a christmas present in 1960 was definitely more comfortable and certainly more powerful!!!!!! "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PAPHOS, CY - Reviewed by ANNA - 22 July 2023
" As above, probably wouldn't hire from you again. "
" Counter staff were lovely, as were staff at car kiosk. The car however was very poor. Very old and high mileage, parcel shelf in boot did not lift up. Electrics very bad, headlights went off when i used the indicator, very dangerous at night. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LARNACA, CY - Reviewed by BRIAN - 22 July 2023
" Had a puncture when we picked car up , mail in the tyres they discovered , but it was dealt with super quick , 15 mins and had nee tyre on in our resort "
" All in all very quick , efficient , professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LARNACA, CY - Reviewed by GORDON - 22 July 2023
" Good value when booked through Auto Europe "
" We booked a Kia Rio or similar and got a Toyota Vitz. Not as good as a Rio! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by STEPHEN - 22 July 2023
" Well done Auto Europe "
" Very smooth process at Paphos airport very little waiting time for both pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by WAIGHT - 21 July 2023
" Always good value "
" As always everything was as expected. Could have had newer vehicles. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by WALTER - 21 July 2023
" Thankfully I was in a position to pay the upgrade but my brother opted not to and had to squeeze 5 people and 5 cases into a golf, we only had to put 1 case in the back seat "
" Car we booked ( Skoda Octavia ) was not available so were offered an upgrade to a Kadjar for an extra £175 euros or take a smaller car for same price (golf) "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by ALBERTUS - 20 July 2023
" Car pick and drop off process was smooth. A range of vehicles were offered. The car was clean and spotless. The vehicle I took was a little under powered meaning lots of gear changes in the Cyprus mountains. However, no issue driving on the motorway. "
" Car pick and drop off process was smooth. A range of vehicles were offered. The car was clean and spotless. The vehicle I took was a little under powered meaning lots of gear changes in the Cyprus mountains. However, no issue driving on the motorway. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JAMES - 19 July 2023
" Overall a smooth and easy process. "
" v smooth and easy process. Friendly staff. Cars well located next to airport. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by MARK - 18 July 2023
" Great no issues with Sixt / CYCARHIRE after very delayed arrival "
" Great no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ZIV - 18 July 2023
" Don't like "
" I bring the at night you charge me 44€ "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JIMMY - 17 July 2023
" Paid xtra for insurance but rental company tried to get me to pay more "
" The car hire experience ran very smoothly "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by PAUL - 17 July 2023
" The website is easy to negotiate and clear as to what you were getting regarding cover and any extras included. Competitively priced. "
" Pick up quick and efficient. Car was 6 years old and quite a few marks and dents to sills although overall the car still looked in good condition - just would like something newer. Spare tire wasn't fully inflated and had to get it changed before I left. Staff handing over the car to me were helpful and polite. Likewise when returning the car the staff were friendly and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by AJIT - 15 July 2023
" Whilst car was fully functional it was 7 years old with 70km on clock, lots of stains on seat from wet swimwear, and has no Android Auto connectivity. I expected SIXT to have a newer fleet like National/Hertz etc, not an old fleet like the lower cost local providers.. "
" Quick process, good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by MARK - 15 July 2023
" The only real criticism is the cars AC did not work correctly and needed recharging. When we left it was 37 Deg within the car with little to no AC. That should be a check as without AC its unbearable. I did mention this on drop off "
" The only real criticism is the cars AC did not work correctly and needed recharging. When we left it was 37 Deg within the car with little to no AC. That should be a check as without AC its unbearable. I did mention this on drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PAPHOS, CY - Reviewed by SEAMUS - 14 July 2023
" Will book again with Europcar "
" Very easy to pick up and drop off car, staff very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by NICOLA - 14 July 2023
" See comments above. In my view I should be issued with an apology and part refund for the inconvenience I was put to and the uneccessary risk I was exposed to. "
" Everything went well until I was shown my hire car. It had a huge dent in the front nearside steel wheel rim. I pointed this out to staff member who told me it was fine. I questioned this as it appeared to me that there was no way the tyre could seal onto the wheel properly. He assured me it would be fine. I accepted the car reluctantly after checking there was a spare wheel in the boot. I drove away from the airport and immediately noticed the steering pulled severely to the left then after about 2km the tyre pressure warning light came on the dashboard with the words tyre deflating! I turned around and took the car back told the same staff member I wasn't prepared to drive it as it was clearly unsafe and he shouldn't have allowed it out in the first place, having clearly had a large recent impact on the front wheel. I was then given an alternative car which turned out to be very old but at least seemed road worthy. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by IAN - 14 July 2023
" The car hire was with Swift who I think are one of the best in the Cyprus region. Pick up/drop off was fine, car was clean & perfect for our requirements. Staff were very friendly. "
" The car hire was with Swift who I think are one of the best in the Cyprus region. Pick up/drop off was fine, car was clean & perfect for our requirements. Staff were very friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by SATISH - 14 July 2023
" simple and easy and great value for money "
" simple and easy and great value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by JOHN - 12 July 2023
" Everything all good "
" Everything straight forward, easy staff to deal with,wish all car hire was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by ADRIAN - 11 July 2023
" Not to good at Lanarca airport due to the lady on the Sixt desk trying to get more money out of me. Disappointed with her as others were too as all she wanted to do was to get more money from people. I offered to pay the extra for the hours rental but was told it would not be possible but it is possible for the duration of the hire!!! Awful "
" We were early so the lady at the counter said "your car isn't ready so you'll have to wait". However, if you want to pay €3 a day extra which would mean an extra €57 for the hire, you can have a car now! Or if you want to pay an extra €7 a day, we can provide you with a larger car, this worked out at an extra €133. But my car isn't ready? She replied that's correct, so I asked why is there two other vehicles ready if I pay extra and not my one? She explained this was company policy and I can't wait for one at the time I ordered it for!! So I waited the thirty five minutes and was given a Skoda Fabia which was a bigger car than I'd paid for. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by MARTIN - 10 July 2023
" Great service all round from booking to collection tondrop off. Have booked again for August. "
" Great and reliable service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by WILLIAM - 09 July 2023
" Went well "
" External tatty "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by LEE - 07 July 2023
" Will definitely be using you again "
" Great all round service thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by DAVID - 06 July 2023
" Nothing further to add "
" Excellent, really good service and car. Busy at reception so took a while to sort the paperwork. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by COSTA - 06 July 2023
" This was a total nightmare. Regrettably I will nto be using your service again and will also warn others of this experience by sharing my experience online. PS What is the point of this feedback as nobody ever follows up to the complainant and nothing seems to ever change. In this modern day and age, your processes need to be more automated and much leaner. I am a process engineer and know what I am talking about. "
" 1. On landing at Larnaca Airport, I had to go to 5 of the car hire companies at LCA airport as I had received no notification of which agent to approach. I eventually ended up at Sixt. 2. I had to take out additional insurance that I had already paid for as the PIN for my credit card was not recognised and the agent would not accept Touch and Pay or my other credit cards on Apple Pay. The agent also refused to accept a debit card due to company policy. 3. On return, the representative had a quick look around the car, asked me to sign and never mentioned anything further to me. What I did not know was that I was signing to agree to small damage damage that he did not discuss with me. At no time did I have any kind of collision or cause damage to the car. 4. I hav not had any communication on what is happening with the money that was reserved against my credit card. This is the worst communication I have ever experienced in over 20 years of hiring cars. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by TERENCE - 05 July 2023
" Excellent, car was easy to pick up, car was as advertised, clean tidy and in good condition. Staff were friendly and helpful at pick up and drop off. Great experience "
" Very efficient pick up , would recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by TERRY - 03 July 2023
" Good service "
" Easy collection and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by GEORGE - 01 July 2023
" Website easy to navigate and prices competitive. Would use again. "
" Staff at airport desk and vehciel collection/drop off point were professional and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ROBERT - 30 June 2023
" Professional but simple. "
" Easy pick up and drop off, pleasant staff. Will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANDREW - 30 June 2023
" Everything smooth from pick up to drop off and on site pick up and drop off is important to me "
" The counter staff in Cyprus paphos airport are a credit to Eoropcar, always friendly, helpful efficient and knowledgeable. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by DEREK - 30 June 2023
" Good customer service. hassle free pick up and return "
" Very positive. Flight delayed informed hire desk staff were very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by VIKTORS - 30 June 2023
" I love that auto Europe cover the majority of the insurance excess. It is s great relief knowing that you will not be hit with a major excess expense through no fault if your own should the worst happen. "
" Alexandra was excellent - a professional and personalised service. She suggested a more convenient drop off location and gave many helpful tips on local practices and on rental car procedures. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by STUART - 29 June 2023
" Very pleased and will be using the company next year "
" Very affishant and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by STEPHANIE - 26 June 2023
" In the future I would use other rental companies that I have used before as I know I have experience a higher standard in customer service and very helpful at the rental desks in Pathos! This experience has put me off going through a third party provider for a rental car. "
" Arrived at Pathos in the evening around 8.00pm on the 31/05/2023. I approached the Sixt rental desk and started the process of collecting my pre-booked car through Auto Europe. The woman on the desk asked for a credit card for the main driver, I explained that as the main driver I did not have a credit card in my name only my debit card but my partner had their credit card with them and asked could we use this to hold the damages payment of 1000 euros. I was told very rudely and abruptly by her that I needed the credit card in my name as I was the maid driver and that a charge of £80 would be taken from my bank account to use this as the hold up to 250 euros. I explained that when booking through Auto Europe via the internet during the booking stages it did not state that the main driver needed a credit card or that charges would occur if debit cards are used. This information is stated once you fully complete you booking, payment is taken and this is stated during the last step when you receive you emailed booking confirmation. The clerk at Sixt was very unhelpful and rude towards me and my family which is very frustrating. I explained that I had rented cars before a Pathos yearly and that other car rental companies have taken credit cards from my partner before without any problems or additional charges. With reluctance I was made to pay the £80 to Sixt otherwise they would not allow me to collect the rental car. Very negative experience! Since returning back to the UK I have double checked the Auto Europ website and nowhere does it state that the main driver must have a credit card it states: WHY BOOK WITH US No Credit Card Fees No Cancellation Fees up to 48h before pick-up No Amendment Fees up to 48h before pick-up 24,000 Pickup Locations Worldwide Customer Service Available 7 Days a Week on +441233225114 Car Hire Since 1954 Best Price Guarantee "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
PAPHOS, CY - Reviewed by STEPHEN - 26 June 2023
" See above "
" Didn't get requested for extra drivers license even though we had booked it. Confusion regarding extra insurance which was offered to us at collection, we thought we had already purchased extra insurance. Otherwise efficient, friendly service and staff. No problems with the car. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by CHRIS - 26 June 2023
" staff lovely but very poor quality car and expensive "
" Sadly car hire in Cyprus has become a complete rip off, whilst the staff in the collection booth were smashing the price of the car and the age and condition of the car was poor, i visit Cyprus at least 5 times a year hiring a car on each visit, there is absolutely no loyalty offered by any of the car rental companies so have to do a complete comparison search every visit "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PAPHOS, CY - Reviewed by MICHAEL - 25 June 2023
" a few weeks after booking i found a quote on autoeurope cheaper with better coverage but couldnt cancel or change as would work out even more expensive. my booking included reimbursement of any excess to be paid, europcar offered no excess fee which gave me better peace of mind. receiving confirmation which included a link to pre fill driver details on europcar website to save time when collection vehicle, the link didnt work and europcar website couldnt find my booking. i emailed autoeurope and was told the link only works if you book direct with europcar. whats the point of having the link and prompting me if it doesnt work and save me time. next time i think i will book direct "
" i found a quote on the same site cheaper with better coverage, couldnt cancel or change "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by ALAN - 25 June 2023
" Overall very good, more attention needed on mechanical rather than trying to make extra money on damage to bodywork. "
" All good except the clutch/ gearbox needs attention and the air con working at 50% capacity "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by NICHOLAS - 24 June 2023
" See above "
" Efficient process for pick up, drop off. Car was old 6 years plus had lots of small dents scratches. Gear box and clutch really heavy so a bit dissappinted "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LARNACA, CY - Reviewed by JON - 24 June 2023
" Excellent service and price "
" Excellent pleasant experience all round apart from collection when lady tried to sell extra insurance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANTHONY - 24 June 2023
" Very good quick service "
" Very good quick service "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by GRAHAM - 24 June 2023
" No signage to even tell you where this car hire company is ! car was damaged all over and stunk of cannabis on collection . "
" No signage to even tell you where this car hire company is ! car was damaged all over and stunk of cannabis on collection . "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 2
PAPHOS, CY - Reviewed by MARTIN - 23 June 2023
" 5***** "
" 5**** "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ELROY - 22 June 2023
" I felt that when I returned the first car due to the air conditioning not working the gentleman i returned it to was very obnoxious and condescending as he wanted me to fill the car up with petrol. If I was given a perfectly good working car then I would have returned it filled up like I did when I returned the second car. I had to take time out of my holiday (2 hours) to return the car. "
" The first car the air conditioning did not work properly but I only noticed on the second day due to picking the car up in the evening. The second car apart from a few scratches it was ok "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 5
LARNACA, CY - Reviewed by STEPHEN - 21 June 2023
" Satisfied "
" No complaints, satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANDREW - 19 June 2023
" All great "
" Lovely people and . Friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by EFTHEMIOS - 18 June 2023
" Rude,obnoxious staff "
" Not great service. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by PAUL - 17 June 2023
" Car was in great condition and really clean Quick inspection after drop off at airport and again very efficient "
" Quick efficient service at airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by PHILIP - 16 June 2023
" Just about as good as it gets, no issues or delays anywhere in the process "
" Prices are still high, but very good value for an older car from Sixt compared to other suppliers "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by PANOS - 14 June 2023
" No price guarantee when you have already paid before hand "
" Hire company sixt did not have our pre-booked car. Charged me an extra €170 euros with a take it or leave it attitude. When you have a young child you don't have a choice. Your company should not agree prices with customers which you cannot guarantee. I will be taking up this issue with trading standards. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by PETER - 13 June 2023
" No problems "
" Staff good "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by STELIOS - 13 June 2023
" All good! "
" All good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by MARK - 13 June 2023
" As above. "
" Hi Everything was fine with the rental car from Europcar and dropped the keys at the hotel reception at the end of the rental as agreed but have had no communication since that the car has been collected and the holding deposit cancelled. Thanks Mark "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ALEXANDRA - 12 June 2023
" Good car and easy pick-up and return "
" Very polite staff at the airport - no problems with the return either. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by CATRIONA - 11 June 2023
" I am a wheelchair user and my wife is the driver, they helped us by delivering the car to the arrivals site and upon returning the car they were very helpless in getting us to the departure terminal and requesting assistance for us. "
" The staff in Larnaca airport were very helpful. I will always use this company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by STEWART - 10 June 2023
" Whilst I cannot blame AutoEurope I have had such a bad experience and am very dissatisfied of the quality of service/vehicle hired and the money wasted changing vehicles, chasing officers etc "
" In the 7 days of our holiday we had 3 different vehicles with various mechanical issues and never have we had this experience when hiring vehicles "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by DARREN - 10 June 2023
" Easy and efficient booking service. Great value for money "
" Friendly and polite staff. Very experienced and a pleasure to meet and deal with "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by LOUISE - 05 June 2023
" Car was incredibly old. "
" Car was very very old and not what I would call medium size. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 2
PAPHOS, CY - Reviewed by FRANCIS - 05 June 2023
" The Auto Europe experience was as good as usual. "
" All good, except that the car was quite old. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PAPHOS, CY - Reviewed by WENDY - 05 June 2023
" Old car, terrible service, fraudulent practices concerning pre-existing car condition with no contractual record of it provided to customer! I will go on trustpilot to broadcast this problem! "
" Long queue, car inspection showed much damage and 2/3 full fuel tank. Service staff refused to provide paper damage report and no promised email record arrived. I expect lots of fraudulent post-return charges "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by SIMONA - 04 June 2023
" Everything went perfect, will book with Europcar again! "
" We booked with them for the second time, same vehicle and same location and everything was perfect. The Europcar staff at Larnaca Airport are wonderful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DAWN - 04 June 2023
" Will definitely use again "
" Very friendly staff and quick service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by KERRY - 03 June 2023
" Pleased with car hire, very easy to collect, friendly staff "
" Lovely clean vehicle, ease to pick up and drop off. Front tyre tread was very low though "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by DAVID - 03 June 2023
" Car was brand new, struggled with some of the roads but its a small car for an automatic, collection was smooth as was drop off. No issues. "
" A little disappointed to have to pay for a full tank of fuel on collection, however this was refunded very quickly after the return. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by STEPHEN - 03 June 2023
" Staff very efficient making pick up and drop off very smooth "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANTHONY - 02 June 2023
" Having rented in Lanzarote with full insurance cover was dissapointed to have to have 1000 euro block because Sixt did not recongnise Auto Europe full damage waiver insurance. "
" Car supplied not model quoted, Kia supplied instead of Skoda. Clutch on car bite point jut off the gloor. Had to be careful not to clunk gear change. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LARNACA, CY - Reviewed by VASOS - 02 June 2023
" I will recommend your firm to friends and family and subject to favourable rates I will use you again when I am next in Cyprus. "
" Very quick and hassle free experience. Exactly what I expected. I was not disappointed. The car was in excellent condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JEFFREY - 01 June 2023
" Arriving late at night it would have been helpful to have instructions on location of basic controls- eg in the dark I couldn't find the switch for the lights "
" Easy communication "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by JOHN - 31 May 2023
" The car hire process was good but didn't think they should have given us a damaged vehicle "
" The car had a broken back light .. which I didn't think was good to rent it out like that "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 4
PAPHOS, CY - Reviewed by DAVID - 31 May 2023
" Good apart from the battery failure again. "
" For the 2nd year running using Sixt the company you used we had a car with them where the battery failed and we had to call them out to replace it. Sixt to be fair where prompt at responding but disappointing that the car was substandard again. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LARNACA, CY - Reviewed by TREVOR - 30 May 2023
" I have always tried to stay with mainstream companies after bad experiences with small to moderate sized car rental companies. Sixt was definitely a disappointment and I won't be renting from them again. "
" The car was an old model Kia, stated as being white on the rental contract, but was definitely silver. It smelt of gasoline; had multiple scratches and dents, and the agent said they charge for scratches on their cars. Upon dropoff, I was told I would receive an email which has not arrived. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by DAVID - 29 May 2023
" The actual car was through Sixt. Service at counter and pick up/drop off was faultless. Only slight grumble was the car which had relatively high mileage and was a bit under powered. "
" The actual car was through Sixt. Service at counter and pick up/drop off was faultless. Only slight grumble was the car which had relatively high mileage and was a bit under powered. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LARNACA, CY - Reviewed by ERIC - 28 May 2023
" Quick and easy when using the website to reserve the vehicle. "
" Satisfied with the staff at larnaca airport with the pickup and drop off of the vehicle. The condition of the vehicle was disappointing due to the number of damage to the bodywork these were all logged when I picked the vehicle up (photos). Also the vehicle could have been valeted better. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LARNACA, CY - Reviewed by TREVOR - 28 May 2023
" Good experience but pricey "
" Na "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by DAVID - 28 May 2023
" Ok. "
" Disappointing the car had to be returned by 6pm. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by MICHAEL - 27 May 2023
" Less stressful than some pick ups as we weren't rushed. "
" Very friendly. Took photos of the car before and after. Received the Ford Focus that we requested. Cars were in an open lot rather than some dark multistorey. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by STEVEN - 26 May 2023
" Overall everything went smoothly "
" Overall a great experience quick picking up at airport and quicker dropping off back at airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by MICHELE - 26 May 2023
" Good "
" Good "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by CHRISTOFOROS - 25 May 2023
" Easy no hassle with pleasant staff "
" Pleasant, easy experience "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by PHILIP - 25 May 2023
" Very happy hole experience was very good "
" Very happy picked the car up very quick very helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ROBIN - 25 May 2023
" . "
" GREAT SERVICE AND VERY COMPETITIVE PRICING "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by GEORGE - 25 May 2023
" Its a lottery as you never know which company is going to supply your car until you have booked and paid. Luckily Sixt were excellent "
" Rates more expensive than previous years but service from Sixt was excellent "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by KERRY - 23 May 2023
" Good service with friendly staff. My only concern was the age of the car we were given, and the clutch pedal was very hard to push down. "
" Very good service with friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LARNACA, CY - Reviewed by MARTIN - 21 May 2023
" Why do I need CYC "
" Why dont I go direct to Sixt? "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by MARTIN - 20 May 2023
" See above comments "
" I have already sent my comments, however you keep sending me e-mails for feedback. What I said previously is that in my opinion the lower end budget cars are definitely in need of a change. The car we had the handbrake was defective would definitely not hold on an slight incline and a/c kept cutting out these were reported to returns desk. One other thing is please stop using cockpit shine on dashboard as it reflects onto front screen. We have used Europe car for many years, however we are now thinking of giving Elephant a go just outside Airport. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by DIANE - 19 May 2023
" No issues, would definately book with AutoEurope in the future. "
" Everything went according to plan. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by NIGEL - 19 May 2023
" No fuss great service "
" Always good efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by KENNETH - 18 May 2023
" Ok all went smoothly at collection and drop off "
" Although the speedometer said 53k the clutch and gear change was not great possibly due to the different drivers plus the front seats and interior door panels were worn in several places. Bodywork in good condition. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 6
PAPHOS, CY - Reviewed by VICKY - 16 May 2023
" Would happily use again. "
" The staff were friendly and efficient and helpful, fully explaining what we needed to know. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by HELDER - 15 May 2023
" Only have good things to say in regards to the car rental did not have a single bad thing to say. PS maybe the car being named Vitz and not yaris as per all other european countries. "
" Very efficient team got me the car in no time, very friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by PETER - 14 May 2023
" Quick and easy collection and then drop off at the airport. Each staff member was friendly and courteous. "
" Quick and easy collection, especially as it was at 01.30. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by DAVID - 13 May 2023
" Qqq "
" Qqq "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by LEE - 13 May 2023
" I use auto Europe regularly and hope that I'm not going to be charged for the extra petrol "
" I'm a bit concerned that I completely filled the car up with petrol in the garage opposite the airport when I dropped off the car and on inspection of the car I was told that they was satisfied and happy that the tank was full. I have now been told when I have returned to the Uk that the tank was only 3 quarters full, this is not acceptable and I have proof from the petrol station that I could not put any more petrol in the car. I have told the customer service this and I'm still waiting to see if they are going to change my credit card for an extra charge. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by DAVID - 12 May 2023
" Very easy to manage, great communication, top quality cars, perfect service "
" Never had such a quick and easy pickup and drop off in my life - and I've travelled a lot. Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ANDREW - 12 May 2023
" For the years I've been travelling to Cyprus for training camps and hiring cars online prior to arrival. The issue here is never really with CYCARHIRE but as they act as the conduit to the rental companies there is always going to be some level of disparity upon arrival at the rental check in desk! Upon this occasion is was the best I have ever had. My SIXT check in desk rental agent "Joanna Cosma" was an absolute charm did push or pressure me to take extra insurances that the other desks always and some unscrupulously will, offered me an upgrade, I declined as I've previously owned the car that was allocated to me I was happy with sticking with what I had initially paid for and again no pressure was exuded upon me to take the upgrade. Lets just say of all the years of hiring on the island this was by far the best experience I have had to date, I have to put this down to the selection of the rental company you select your vehicle from! However I can say that if you do have issues with your rental, the likes of Auto Europe & CYCARHIRE will do little to resolve. It all stems from just selecting a rental company via the portal that you know treats and respects customers as individuals paying for their service and if treated correctly will come back to them again for their repeat business. I am back again in 3 months and certainly know whom i will be booking from next time! "
" For the years I've been travelling to Cyprus for training camps and hiring cars online prior to arrival. The issue here is never really with CYCARHIRE but as they act as the conduit to the rental companies there is always going to be some level of disparity upon arrival at the rental check in desk! Upon this occasion is was the best I have ever had. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by LEE - 11 May 2023
" It was very straightforward. And the guy I dropped off the car in the car park was very friendly and helpful picking up the car and dropping it off "
" It was good, the only thing was they wanted to hold €1000 security deposit off my credit card which was fine but when I booked it it said it was going to be €900 as it said in my voucher. It wasn't a problem for me but it might be for someone else "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by STEPHEN - 10 May 2023
" All good. "
" It was sixt that we hired from but all was good and it had 4 wheels and an engine. . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by KEVIN - 10 May 2023
" it was ok "
" my first experience of hiring a car abroad, took photos of the damage on car and said they would email them to me, but still waiting "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by KENDALL - 09 May 2023
" Not happy "
" A/c not working .had to pay extra 8oeuros to get car over all not satisfied "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by CARLA - 08 May 2023
" N/a "
" Old car 8yr old but did get us to where we needed to be "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by ALEX - 07 May 2023
" Great service - will is again. Highly recommended. "
" Very helpful service when comparing hire companies at Paphos airport. Simply and easy to use. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by SHELDON - 05 May 2023
" Car was in very poor condition - refused to accept it "
" Car was in very poor condition - refused to accept it "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by PANAYIOTES - 03 May 2023
" Same as above not very understanding. "
" Lost driving licence so unable to hire the car at sixt larnaca airport they advised to contact auto Europe so emailed and phoned to see if I could have either refund or credit note .Tems and conditions of company . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by CHARLES - 02 May 2023
" Very professional "
" Very professional service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by KEVIN - 01 May 2023
" Good value for money and quick, fuss-free service "
" Fast service and the desk is conveniently situated in Arrivals. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by MICHAEL - 01 May 2023
" See Box 3 "
" I returned the car in better condition than I received it. They have now sent a pdf doc with pics of damage on it. NO EXPLANATION whatsoever and they expect me to sign it. I'm sure that I'm about to be ripped off by these people. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by PAULINE - 29 April 2023
" See above. Sixt still make money when we book via 3rd party, so why are we treated so badly. Staff are excellent, it's Sixt's policy that is at fault. Cars almost ready for the scrap heap with noisy engines, stiff gear sticks and pedals, squeaky brakes and bad air conditioning. "
" Sadly, for the second time - because I had booked via 3rd party, I was given a very old car. They admitted this. I returned the car last time because I couldn't adjust the seat. This time I couldn't be bothered. It ran like an old diesel truck. Very noisy. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
LARNACA, CY - Reviewed by ROGER - 29 April 2023
" I have traveled to Cyprus larnaca airport fir the last 30 years and I have never been so disappointed with the customer service my wife and I had on this occasion. "
" Your representative at the desk as very rude and called my wife a liar. I do not expect this type of behaviour from a well known company. I hope you do speak to this lady regarding my feed back. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by GRAHAM - 27 April 2023
" Very Good "
" All Service at Phapos Airport Very Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by CARL - 26 April 2023
" Easy transaction, everything worked well. "
" Basically, very good, car could have been a bit cleaner inside but wasn't bad "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by GARY - 25 April 2023
" Its was sixt car hire!! and because it was booked through auto Europe it would seem they save the good cars for the people who book direct with sixt "
" The car was a real old banger, it did the job, but had seen better days, think they give these cars out to people who don't book direct with sixt. They also try big time to upsell you a bigger car and extra insurance annoying!!! "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LARNACA, CY - Reviewed by PHILLIP - 24 April 2023
" I had an issue with the car, I called the company and a replacement was there within the hour. "
" The counter staff at the airport desk was extremely rude and condescending. She is obviously unhappy doing her job. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DAVID - 24 April 2023
" We usually book through Auto Europe - just won't book Europcar again "
" The car was in a terrible condition - outside and in. The gear box was knackered. Upgrading insurance was completely pointless as the car was so damaged in every location. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LARNACA, CY - Reviewed by ROBERT - 20 April 2023
" Did not like being charged for first tank of petrol and then being encouraged to bring the car back empty. How can I bring a car back empty? "
" Vehicle did not have a functioning parcel shelf. Staff offered to change it but we were in a hurry. It should have been ready to use. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by ROMAN - 18 April 2023
" All fine "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AYIA NAPA, CY - Reviewed by MARIOS - 16 April 2023
" Overall good "
" Europe car need to let Adams hotel reception of there practices Receptionist was not aware of this "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 6
LARNACA, CY - Reviewed by DEAN - 15 April 2023
" Easy to pick up and drop off. No problems. "
" Easy pick up and drop ff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ROBERT - 14 April 2023
" Easy pick up and return "
" Very open experience they go around the car with you, record and photograph any pre damage and email it to you for your record . On return they fo around the car to check and if all is OK they email the return sheet showing the same damage as the original sheet and said the deposit will be returned in four days "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ZYDRUNAS - 13 April 2023
" everything was okay "
" everything was okay "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by ZEKI - 12 April 2023
" I was happy with the car and the people hand it over and returning it.But not very happy for the extra charge. I hope Autoeurope will look to this unfair charge and make a refund. "
" I am happy to book the car from sixt, but not very happy with the additional charge which I was not expecting.I book the car and paid in advance but on collection day I have been told to pay extra 80.50 Euro as I just pass the age limit.When I book it I was within the age limit. Unfortunately the day I collect the car I have been told as my birthday exit the limit.Which I believe should not penalise me. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by GARY - 12 April 2023
" We had booked a Skoda Octavia, but Sixt insisted on giving us a "new" (4000 km) Skoda Scala instead. This was a nice car, but had much less luggage space; fortunately, we still managed to fit everything in! We will insist on the Octavia next time... "
" All you'd expect from a car hire company. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ROBERT - 12 April 2023
" We usually use the Larnaca airport car hire twice a year ..very satisfied. "
" we have been customers for years always pleased with the service . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by RUTH - 11 April 2023
" booking experience no problem "
" After a bad experience with a less well known car hire firm in Corfu, I specifically picked one of the bigger names eg Sixt in the hope of getting a better experience and standard of car. Sixt staff and pick up and drop off, really good, would recommend on that basis. The man suggested upgrading to a golf for a small increase, he gave it the hard sell on the counter, decided to go with his decision since I drive a golf (13 years old) at home and thought would be nice to drive a newer hire one. Was not that impressed with the car to be honest..... I was expecting a newish (within 3-4 years old) car, the car I was given was about 7 years old, seemed to be quite low spec..... not even a usb socket in the car...... was expecting something a little better to be honest "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LARNACA, CY - Reviewed by NEIL - 10 April 2023
" need to reduce the prices and people will hire more "
" good experiance, just need to sharpen the prices a little more, they have gone up all over cyprus. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by DAVID - 10 April 2023
" Auto Europe were very good,sixt on the other hand could do better. We feel that we should have been offer some kind of compensation for having to drive back to rental station as the first car was faulty . "
" First car we got was faulty ,we could smell diesel exhaust fumes in the cabin.we had to drive back to the rental area on our second day to receive a new vehicle that was satisfactory. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LARNACA, CY - Reviewed by PETER - 07 April 2023
" A very good experience "
" No problems encountered, staff very helpful and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by PHILIP - 06 April 2023
" Perhaps due to the very good rates the extra insurance is what helps their margins but this causes long delays in seeing customers , also why is everything still on paper and long winded , unlike the collection and drop off which is all done with no fuss and on PDA handsets "
" When arriving at kiosk was met with a wait of 45 mins , this was mainly due to the 3 staff using the usual selling tactics of the extra insurance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PAPHOS, CY - Reviewed by COLIN - 06 April 2023
" We have used before and satisfied with the service provided "
" Always check out prices and most competitive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DAVID - 06 April 2023
" Great simple service at good value "
" Really efficient, just had wait for quite a while at the airport reception to fill in the forms to pick up the car "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by MARK - 06 April 2023
" .. "
" For the second time running, the tank of fuel showed 'full' but before I arrived at Pissouri from Paphos Airport (15km), it has dropped by one bar (ie 1/8). When I re-fuelled, I drove a return journey from Pissouri to Paphos, also to Limassol and the tank was still showing full. You are not selling cars with a full tank of fuel. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
LARNACA, CY - Reviewed by LEE - 05 April 2023
" All very easy from booking, pick up and drop off "
" Counter staff was very friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by PAUL - 03 April 2023
" Smooth and stress free with a great price. "
" Smooth and stress free. The condition report prior and post rental were emailed to me so there were no concerns about condition of the vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by PHILIP - 02 April 2023
" Very disappointed took out full cover to avoid this problem the price for incident plucked out of the air "
" On returning the car it had been hit in the hotel car park small chip in the spoiler told I had to pay 175 euros and claim of my insurance explain I took out full cover to avoid any problems ,not there problem had to pay there then "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by AJAY KUMAR - 30 March 2023
" Problem is the lady at the desk mentioned that the addl. insurance protection cover that we bout through AutoEurope had no meaning as it would take them and us ages to get any claims in case of any hardships... We had to pay SIXT addl. amount to buy protection cover from SIXT directly over and above the full protection cover we had with AutoEurope. "
" Problem is the lady at the desk mentioned that the addl. insurance protection cover that we bout through AutoEurope had no meaning as it would take them and us ages to get any claims in case of any hardships... We had to pay SIXT addl. amount to buy protection cover from SIXT directly over and above the full protection cover we had with AutoEurope. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by SIMON - 29 March 2023
" Staff all okay, reception was empty on arrival, I asked at other hire desks did they know where the staff were but just got shrugs. After 5 minutes 2 people appeared from the rear door. The airport is noisy and speaking very quickly was difficult to hear, I totally respect the lady wasn't speaking her first language, but as a manager of international teams I often remind my staff to slow down their speech so other can more easily understand accents. The car collection was equally rushed, but I was shocked by to poor state of the car, please see details in section 3. "
" This car had damage just about everywhere all around the bodywork, 2 tyres were close to their wear bar, there was blood on the headlining, stains on the rear seats. Based on this experience I would never hire a Sixt car again! This car had 71,000 on the clock, it was tired and should not be out as a premium car hire, I didn't book Budget Car Hire "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by ANDREAS - 28 March 2023
" Always book with autoeurope "
" Everything went smoothly, coupled with a new vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ALBERT - 28 March 2023
" great as usual. "
" Great service again with no issues and best prices. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by LAURA - 28 March 2023
" B "
" Everything was really good. Except for the type of car which was awful. It was a Kia Rio, and it was in a way a good test drive because I will never buy or rent a Kia again. The visibility, power and interior comfort was not good. And even though the price was good, I would rate the er pay more for a better car. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by THOMAS - 23 March 2023
" Very good overall. "
" Overall very good. Condition of vehicle excellent save for damaged plastic wheel trims. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by SAAD - 22 March 2023
" Nothing specific to add "
" The condition of the car was at best average "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LARNACA, CY - Reviewed by JOHN - 22 March 2023
" Auto Europe booking was fine but Sixt Car hire vehicles were not maintained well. "
" Car was not godd order. Exchganged one and spent 2 hours going and coming to drop it off as it cut out when you stopped and they even made me go and fill it up before they exchanged it as I would be charged. Even though I was only there because the car was faulty and wasting MY time exchanging. The replacement done the same thing and wipers were but but just kept it as to much hassle to exchange. Cars are very poorly maintained. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 2
PAPHOS, CY - Reviewed by JUDITH - 22 March 2023
" Good service. Speedy and efficient "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ERIC KARL - 21 March 2023
" Simple and easy "
" Good value "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by ALBERT - 20 March 2023
" NFTR "
" As usual a smooth service. The counter staff member was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by STEPHEN - 20 March 2023
" When dropping car of everything was ok full tank but a week later you take €20.11 out of my account "
" When dropping car of you say everything is ok full tank and then a week later you take €20.11 out of my account "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PAPHOS, CY - Reviewed by HOWARD - 19 March 2023
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by MICHAEL - 18 March 2023
" Everything was good. "
" Everything was spot on. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ALADJE - 17 March 2023
" Easy to book. "
" Great service overall. The agent couldn't find my reservation but then I shower the voucher and she made the changes. I can't fault anything "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PAPHOS, CY - Reviewed by FRANKEY - 17 March 2023
" Quick and easy from start to finish "
" Quick and easy start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by ROSALIND - 14 March 2023
" Aldways tend to use AutoEurope "
" Easy to use "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by PAUL - 13 March 2023
" a "
" a "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by DIONYSIS - 09 March 2023
" Great service "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JEANETTE - 07 March 2023
" As above regarding claiming on my insurance is proving difficult because of upload limits! Not giving me much confidence in booking again with your company. "
" For many years I've hired my car in cyprus with this company. This time I dropped the car back early to the airport to discover it had a flat tyre. I only drove the car to my house in cyprus and back to the airport a couple days later. I feel the tyre must have had a slow puncture but it has cost me €120. I've tried claim from my insurance but that is also proving difficult. I feel I might hire from another company the next time in cyprus as a woman traveling alone I feel the vehicles are not being checked properly before sending them out! "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by CHES - 07 March 2023
" Friendly staff a desk and "
" Only problem is that when I booked the car I get a quote. On arrival I was charged extra because of my age even though I I declare my age before I get a guote "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by DUSHYANT - 03 March 2023
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by STEPHEN - 01 March 2023
" Great rental experience "
" Efficient and polite- could not ask for more "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by PAUL - 01 March 2023
" Everything was as expected "
" Very good customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ALBERT - 01 March 2023
" Another good deal from Autoeurope. Used them consistantly for nearly 20 years now. "
" Friendly well informed counter staff Quick service smooth pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ANDREW - 28 February 2023
" Aways friendly "
" Very good Experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ANDREW - 28 February 2023
" I just lost all my money due & not used the car at all "
" I didn't see the little print about not able to take the whicle to Turkish side of the Cyprus so cancel my booking on the morning of the collection. This should be on the booking page visible while you are booking (it was only in the terms & conditions page after the booking) "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by PER - 27 February 2023
" Overall OK, but there is often an issue when collecting cars at Paphos Airport. "
" Mixed info and slow service at collection. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by ADAM - 27 February 2023
" all very efficient, apart from the problem above "
" Unexpected charge appeared on my credit card statement, without receipt or explanation "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by IAN - 26 February 2023
" This reflects on you guys sadly ... where is the quality checks "
" Car was rubbish.. and not to Europcar standard . Clutch was knackered , boot lid kept falling on my head a boot struts gone , rear view mirror kept dropping down over any bump or speed hump. Huge scratches down the side, front and rear ended been repaired ... as a regular traveller and user of Europcar really unimpressed and lost my loyalty ...have raised with Europcar... not one response so far "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by IMRAN - 23 February 2023
" Very please, excellent service and will be returning as a customer "
" Very easy, quick and straightforward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ALBERT - 21 February 2023
" All very smooth "
" Great service, great price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by KEVIN - 20 February 2023
" The car and hire were great. The insurance status is very confusing and worrying. I paid for the additional insurance when I booked the car. At the desk they were insisting that I should pay an additional insurance with them (Sixt) which was 85 euro. I refused, so they insisted that I paid 1000 euro deposit on my credit card. This was not clear when the booking was made. "
" The car and hire were great. The insurance status is very confusing and worrying. I paid for the additional insurance when I booked the car. At the desk they were insisting that I should pay an additional insurance with them (Sixt) which was 85 euro. I refused, so they insisted that I paid 1000 euro deposit on my credit card. This was not clear when the booking was made. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JONATHAN - 16 February 2023
" When I got to Paphos the guy on the desk wanted to sell me extra insurance cover. I took it but was annoyed with myself for paying you for extra cover that was unnecessary. "
" All good "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JOHN - 15 February 2023
" Good, no hassle airport pickup using Sixt office/service "
" Wanted a cheap small car for short trips around Cyprus with A/C no frills and this car fitted the bill, not new but very clean and no problems. As most companies wanted extra fee for sat nav, so used mobile Google maps, unfortunately couldn`t prevent the older driver charges "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by NEIL - 14 February 2023
" a "
" a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by CRAIG - 14 February 2023
" Car was just about except able "
" The car was old and in need of a good service was running so lean it was not smothe to drive had scratches and damage all over and the brakes where very noisy sounded like they was worn out apart from that it did the job "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
PAPHOS, CY - Reviewed by ANDREAS - 08 February 2023
" Easy to deal with and everything was clear and accurate. "
" Good, no fuss experience. Car was clean and in great condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by CHRISTOFOROS - 03 February 2023
" Excellent, new car provided friendly service "
" Easy booking, good price "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by VERONICA - 01 February 2023
" Easy process "
" ? "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by GUVENC - 27 January 2023
" l am very happy to say very good service and l will rent a car when am back in cyprus "
" It was very friendly staff and very helpfull thank u "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by STEPHEN - 26 January 2023
" smooth hire will use again "
" easy hire, great staff at airport quick and easy pick up and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by STELIOS - 22 January 2023
" all good "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ROBERT - 18 January 2023
" Straightforward booking "
" Very professional and friendly company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by STEPHEN - 15 January 2023
" Very well presented vehicle "
" Efficient, friendly, very time efficient, useful tips from Reception about insurance extras. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ILIE ADRIAN - 15 January 2023
" Very recommended "
" Brilliant service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by WILLIAM - 15 January 2023
" I have used this company many time and have never been disappointed "
" Very friendly staff & they gave me an upgrade without any extra cost "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by MARK - 15 January 2023
" Very easy to book . "
" Very easy to book and use good suppliers "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by ASHLEY - 15 January 2023
" Easy to use website Great comparison Would like an APP "
" Car as described, very clean Easy pick up/drop off Staff helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ROBERT JOHN - 14 January 2023
" Ok "
" Ok "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by ROBERT - 11 January 2023
" Every thing went well ,until 10 days after holiday when my card was charged 22 pound for fuel even though I returned car full, I emailed company and have not yet had a response "
" Everything was good ,car was great ,Staff were very helpful "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by KARIM - 10 January 2023
" Very positive. Nothing to add. "
" Always positive. I use your website most of the time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by CHRISTIANA - 09 January 2023
" Very good experience "
" It was a straight forward experience picking up and dropping off the car. The car was very good, in good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by HELEN - 08 January 2023
" Very efficient and friendly staff. Would recommend "
" Very handy in airport counter and car waiting just across the way "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by STEWART - 05 January 2023
" would use again "
" all good and speedy service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by OLIVER - 04 January 2023
" Cheap and a little cheerful "
" Car of poor quality but you get what you pay for "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
PAPHOS, CY - Reviewed by MARCUS - 31 December 2022
" Easy to use, quick service "
" Good service, nice car, polite and courteous staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ROMINA - 30 December 2022
" See above "
" Good overall but your counter staff should speak Greek and if they don't they should not be rude if asked. The person that served me did not speak Greek and was rude when i said to him that he should. Just because you serve mostly tourists you shouldn't exclude locals or make them feel uncomfortable in their own country. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by TAOXIN - 23 December 2022
" Great experience. Will use the auto Europe again. "
" The process of booking was very easy. There was no problem at all with both picking up and dropping off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by FRANKEY - 09 December 2022
" Easy to use competitive prices "
" Great Service. Quick collection and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by PAUL - 07 December 2022
" All good, staff very nice and easy to deal with. Thanks to them. "
" Car was OK bit old, but not a bad price. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PAPHOS, CY - Reviewed by GARETH - 04 December 2022
" Overall a great experience. "
" Excellent car hire from pick up to drop off. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by KEVIN - 03 December 2022
" No probs at all. Got a slightly better car than expected. Very good. "
" Easy and relaxing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANDREW - 02 December 2022
" Very good friendly people "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by OLIVER - 01 December 2022
" Poor quality car "
" Very old poor quality car, damaged, no usb sockets, very tired and well past it's change date ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by PETER - 30 November 2022
" Staff very efficient and professional but the car was the poorest in recent memory. "
" The car had done over 88k km Gear box was difficult and shock absorbers poor. No parcel shelf so all shopping on view when parked. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PAPHOS, CY - Reviewed by CHRISTAKIS - 29 November 2022
" I'm not satisfied. I will think in the future to rent a car from that company. Thanks "
" I had a bad experience. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by CHES - 27 November 2022
" Very disappointed as I had to pay extra because of my age at the desk. I agreed to proceed with the hire as I had declared my age and yet got penalised at the desk . "
" Very disappointed with with the price as I ve had extra 56 euros at the desk. When I agreed to proceed on line I had declared my age so will not use you again unless I have a refund . "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by KIMBERLEY - 26 November 2022
" Easy to book, but Europcar always give your clients the worst cars they have. The car was not worth what I paid. "
" The wait at the counter was too long. The car was old, the clutch was close to breaking point which made it hard to drive without stalling. The car was not worth what I paid. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by LEE - 25 November 2022
" Overall satisfaction "
" Overall satisfied but the condition of the car was very poor, lots of scratches and the bumper was hanging off as screws were missing "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LARNACA, CY - Reviewed by ANTONIO - 25 November 2022
" Easy to book "
" Great collection and drop off Very friendly staff Specially (Ilias I think his name is ) amazing service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by ANDREW - 23 November 2022
" Just perfect ,as it always is "
" Would certainly tell my friends "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by CHRISTIAN - 23 November 2022
" Booking process very easy. Happy with experience. "
" Pick up at the airport was a bit slow as there was a queue with only 2 staff on duty. They were efficient, however. Drop off was quick and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by STEPHEN - 22 November 2022
" Dealing with Auto Europe was ok but the car provided was not. "
" THESE COMMENTS RELATE TO SIXT, NOT CYCARHIRE I am not sure who Cycarhire are! We hired the car through Auto Europe and it was sublet through SIXT at Paphos. I assume it is SIXT you are referring to. Whichever, the car we were given was poor (see below); the handover and return was ok. Dealing with Auto Europe was ok but the car we were given by SIXT was poor, probably the worst we have hired in many locations over many years. It was old (approaching 50k miles) and in poor condition generally. The hatch was a liability because the hydraulic stays did not support its weight, so it fell. Some switches (e.g. drivers window) were unreliable. The gearbox had a very loose feel making gear selection difficult. The clutch needed replacement or at least adjustment (even pressing to the floor was sometimes insufficient resulting in crunched gear change). As far as we could see all the other cars in SIXT's lot were near new and in far better condition than ours. Very disappointing hire. The car didi the job but I had expected better. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
PAPHOS, CY - Reviewed by DAVID - 19 November 2022
" See above "
" Ridiculously expensive considering it was also an old car ! Passenger electric window not operating from drivers controls. Have hired from autoeurope many times in the past, but suspect that this could be the last time. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
LARNACA, CY - Reviewed by ANDREW - 18 November 2022
" Will certainly recommend Sixt Larnaca airport to anyone "
" Sixt provided an efficient and fast service, both when collecting and returning the car at Larnaca airport ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DAVID - 16 November 2022
" Smooth process, vehicle fine but key very loose in key fob "
" Booking process very simple "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by STEPHEN - 16 November 2022
" Very friendly and efficient staff at Paphos airport "
" Excellent service from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by KEITH - 15 November 2022
" Easiest way to arrange hire car prior to travel. Always offer good prices. "
" Very efficient delivery, on time and explained clearly. Car was larger than expected which with the price of fuel is a concern although vehicle supplied was very economical. Car was a bit more scratched than would have expected although it was end of season. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by DAVID - 13 November 2022
" See above "
" Initial car was old and broke down within 24hrs Europcar rescued us within 15 mins. BRILLIANT SERVICE "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LARNACA, CY - Reviewed by JEAN - 13 November 2022
" This is a slightly cheaper way of renting a quality car which is adequate for a short hire term. "
" Always helpful staff at Larnaca Airport and car always ready. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by STAVROS - 12 November 2022
" Excellent! "
" All round excellent! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by NEIL - 11 November 2022
" Easy to use Web site and clear quotes. Voucher comprehensive "
" Friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by PHIL - 11 November 2022
" Ok "
" Easy process, car adequate for our needs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by IAN - 08 November 2022
" overall very good and easy to to do. "
" good but they dident e mail the pictures they took of car to us as they said they would apart from that excellent they offerd to pick car up themselves from hotel as well which was great.we did take our own photos of car and of full tank. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by PANIKO - 07 November 2022
" Customer service was atrocious Original quote was for ZERO excess. Given option to upgrade car for £1.50 a day However autoeurope downgraded the insurance policy without telling me which resulted in me having to pay an extra 112 euros (for a week) at the Europcar desk Tried calling autoeurope from airport to sort out the insurance - "problems with telephone system" When I did get in touch said not their problem Trying to log the complaint online almost impossible - asking for credit card statements etc. "
" Car was sluggish with high millage / slipping clutch Driver's window switch was broken so would come down automatically when going over a bump - not great when on the motorway as it was difficult / if not dangerous to pull back up Rear parcel shelf was broken and would pop up obscuring rear view randomly "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LARNACA, CY - Reviewed by ANDREW - 06 November 2022
" Staying in my wife's inherited mother's house is our second home. Eurocar enables us to see family and friends. My wife feels comfortable in her home country. Thank you very much. "
" We were in Cyprus for a month and needed to get about so renting a Eurocar car made our stay really satisfactory. It was a little on the expensive side but this was the best we could do so thank your very much. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by HEATHER - 05 November 2022
" I travel to Cyprus often and always use this company. "
" Both pick up and drop off were easy. Car provided was fine as a run about but did not like steep hills. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by KEVIN - 04 November 2022
" Polite staff easy BlackAngel oozing in and return "
" Car was clean and economical "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by HAYLEY - 03 November 2022
" AutoEurope is an easy website to use with efficient sending of documents that allowed ease at the airport but not enough information is given regarding hidden costs - like the full tank of fuel "
" The car was in terrible condition, was covered in bumps and scrapes, the badge on the gearstick was fixed at an angle so you just guessed the gears. The car rarely went into reverse without a struggle, the front passenger door handle on the outside of the door would stick so one time the car door flew open whilst driving. We had a car seat installed and every so often it would cause a passenger seat belt alarm to go off. Also europcar charged me for a full tank of fuel which I didn't use however they will clearly charge the next person for a full fuel tank even though it's still over half full. Every day we wondered whether the car would just give up. I paid over £300 for this it was the biggest rip off we've ever experienced with a rental car "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by PAUL - 03 November 2022
" As above "
" It was a basic car and no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMASSOL, CY - Reviewed by KEITH - 02 November 2022
" Your service was fine but I discovered I could hire a better quality car locally and cheaper. It makes advance booking on line unnecessary and expensive "
" Old car, high milage. Not a pleasant car to drive and very expensive. Staff were pleasant "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 5
LARNACA, CY - Reviewed by OLIVIER - 01 November 2022
" Shame about the wait and then the hard sell left a not so good impression..... "
" the wait to pick up the car was far too long over 40mn. 3 counters out of 4 open. Staff tried to upgrade (at a cost) to have a car with AC, we refused, then when we picked up our car it had AC, not really nice to be taken for a fool.... "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by KIMBERLEY - 30 October 2022
" It was ok "
" They wanted me to upgrade or my car would not be ready. I was given an old car and much too big for 1 person. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by HOWARD - 30 October 2022
" Service provided was very quick and efficient "
" Service provided was very quick and efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by ANDREW - 28 October 2022
" Help all the way lovely people "
" Very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DENISE - 28 October 2022
" Been using AE for years, giving me an enhanced feeling of security with all cover insurance and very competitive prices. "
" Effortlessly & straightforward "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by LEE - 27 October 2022
" Auto Europe have always offered a good price for car hire "
" It was a good service offered but the car I received had seen a better day, lots of scratches and marks on the bodywork and it was a very difficult gearbox. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
LARNACA, CY - Reviewed by ESIRI - 26 October 2022
" NA "
" Lovely but they tried selling same full protection that I already had and charged for fuel without letting me "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by STEPHEN - 26 October 2022
" Fine "
" Fine "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by ANDREAS - 25 October 2022
" Excellent service. "
" The staff couldn't be more helpful. We had an issue with one of the rear seat belts and they immediately swapped the car without any problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JOSEPH - 25 October 2022
" The experience was good took my to europa car for the first time and he had no problems I'm aware of thanks "
" Been with you before experience was good just wish the price was a bit cheaper "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by GRAHAM - 24 October 2022
" In a word, seamless. I have hired many cars all around the world before and this process was by far the easiest. Not a thing I would suggest doing differently. Well done. First time I have used Auto Europe, I will be back for sure. "
" Superb. I have used Europcar many times before and the experience was just as I'd expect. I would actually say the lady at the counter was super friendly, very helpful too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by GRAEME - 24 October 2022
" Insurance is a little vague as to what is covered and not, don't think it is clearly stated when buying as an add on. "
" Car was a little beaten up but was reassured that this was normal for this time of year, however the car was more that 5 years old. It has had a hard life based on its condition. Probably the worst hire car I have driven but I suppose it matches the Cyprus roads staff at drop off were friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by ANTHONY - 23 October 2022
" Straightforward and problem free. "
" Good that it was on the airport site and no shuttle. Very short walk, quick pickup and very quick drop off. Just a bit disappointed that it was a rather old car and was not quite what I was expecting. It still went well though! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by ROBERT - 22 October 2022
" Very easy and good value "
" Excellent, although the car at the end of a season had scratches on every panel "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by FAROUK - 21 October 2022
" Very satisfied with Auto Europe, it was easy booking the car through them and to Sixt for the ease of pick-up & drop-off. "
" The car was in excellent condition, very clean and the collection process was very smooth. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ALAN - 20 October 2022
" nothing to complain about "
" very easy in & out "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ALISON - 19 October 2022
" As above. Car and drop off staff efficient and excellent in every way. "
" All excellent except that the lady on the counter tried to sell us a car with Air Conditioning for 5 Euros more per day as she said our car did not have it. Well it was lovely weather but not that hot so we said we would just open the windows and declined her offer. Needless to say the car actually had Air Conditioning! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by DROR - 19 October 2022
" Yes "
" Yes "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by SIMON - 18 October 2022
" . "
" For almost £400 I expected more than a 2015 Kia Rio with broken air conditioning and a drivers door that didn't always close! We drove to the office and changed it for one with working A/C however every time it was locked the drivers rear window went down, the interior mirror fell off and the radio didn't work properly, all in all rubbish. I have been using Europecar for over 15 years and have to say never again if this is the requisite standard now. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 2
PAPHOS, CY - Reviewed by ROSALIND - 17 October 2022
" Not very good at all "
" Didn't have the car I booked the equivalent car was a Kia Rio which is slightly smaller so had to up grade which cost me over £100 for a Kia ceed bit disappointed "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by ALEX - 14 October 2022
" Good service from start to finish. "
" Good service from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by SHELLEY - 13 October 2022
" Happy with AE just not sixt "
" Service at the desk was appalling "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by DAVID - 12 October 2022
" No issues "
" Older vehicle with many signs of wear and tear - radio and electric window controls didn't work - rattling noises. However vehicle did what we needed "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PAPHOS, CY - Reviewed by GARY - 11 October 2022
" Should be clearer who you are getting the car of and the fuel policy "
" The issue I had was I booked a car that clearly stated full to full and I didn't want the extra insurance on pick up it was a europcar and the guy behind the desk insisted I had to pay for the fuel on trying to explain I had booked full to full he said if I didn't pay for the fuel he wouldn't let me have the car so had me by the nuts . The fuel was 53 euros which is impossible to get in the tank so felt ripped of then he tried to sell me the insurance for nearly twice the price on the web site . I thought I was renting from cyprusaptcar not europcar. The car itself was great the guys in car park spot on "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by SIMON - 11 October 2022
" Very Good "
" Very Good Very Helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by JOHN - 10 October 2022
" A good website "
" An organised efficient experience "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by ALEXIS - 10 October 2022
" The not likely at all comment is purely on the sur charge for the insurance that I had already paid for and also the child seat wasnt fit for purpose. "
" Ive always used europecar as pick up location is perfect at Larnaca. Generally the experience was good again apart from a couple of things. Firstly, I had pre-paid for the vehicle plus full insurance. On arrival was told Id need to pay an additional 230 euros for the full insurance as I didnt have a credit card and only a debit card. Bearing in mind Id booked with a debit card. To resolve the issue, we offered my wifes credit card but this would be accepted either. This is an absolute con and rip off in my eyes. The vehicle hire was already expensive compared to local rental places but due to the pick up location and general service I dont mind paying over. Further more, the baby seat condition was not great. I was fighting with the seat belt all holiday. The buckle took 10 attempted each time to force the seat belt in and ensure clipped in correctly. The operator said there wasnt any other chairs to swap with so we had no choice but to use this all holiday. This is not acceptable. I would like a refund on the additional insurance paid locally otherwise I will not be using you again. I was completely pre-paid bar the child seat payment locally. If someone could please contact me to discuss. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by MICHAEL - 09 October 2022
" No concerns "
" All went well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by PAUL - 08 October 2022
" Pretty good "
" Ok "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by GILLIAN - 08 October 2022
" Poor customer service returning hire car 3 male lazy staff watching a woman struggling with cases "
" 3 male employee's stood and watched myself and my parents both 80 years old struggling with our cases out the car shocking service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by SUSAN - 07 October 2022
" See above "
" The car manual was in Greek, which we could not read, therefore when a warning light came on we were unable to ascertain what it was for. Also car pedals had been cleaned in slippery substance therefore feet slipped on pedals. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANITA - 07 October 2022
" Helps find the cheapest to keep the costs down "
" Always use. Bit more expensive but worth it for the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by MARK - 06 October 2022
" Quick ,Easys, the staff were great pick up and drop off "
" very Happy with Eurocar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by PETER - 06 October 2022
" See item 3 Blaming Europcar for this is wrong, we book through yourselves , if the hire car company operate a scam like this you should take responsibility. "
" I missed the fact that there was no frost symbol when booking. We were charged an additional 200EUR by Europcar to upgrade to a car in the same group but with A/C (this would have been £6 more had we booked it with you at the onset). This is completely unacceptable and clearly a scam. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AYIA NAPA, CY - Reviewed by DENISE - 05 October 2022
" The customer service we received was first class. Cheery, Polite, Efficient..Well Done! "
" All Good :-) Polite, efficient particularly when we got a puncture out of hours but was sorted and fixed the next morning with no drama. Thankyou "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by TERENCE - 03 October 2022
" Poor "
" 5 year old car with over 70k kilometres on click and scratches all over it but not shown on inventory? Stakff at airport more interested in getting more money by stating the extra insurance taken out with you would not be recognised by them ? If so your description of the extra insurance which I paid for as extra would have not been used ? Sorry poor car and I thought the car was through your company and not a third party such as Sixt. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 3
PAPHOS, CY - Reviewed by LESLIE - 03 October 2022
" Great service and a reasonable price "
" Great service with the vehicle being ready to drive away. On our return the handover to the company was also completed easily. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by SIMON - 03 October 2022
" Sixt offered a typically professional service. I feel using a global brand is more likely to guarantee this and it did on this occasion. I worry that cars are damaged before hiring and that would be blamed on me but photos were taken and the process pretty thorough. "
" Everything was satisfactory other than some unnecessary pressure to take their excess insurance. Threats to having to pay the full amount for a claim otherwise may have unsettled some. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by JAMES - 01 October 2022
" A very easy process. A pleaseure to deal with. "
" The counter staff and vehicle collection and drop off staff were extremely helpful and pleasant. The whole experience was straightforward and and Cycarhire were a pleaseure to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANDREW - 01 October 2022
" Poor quality car "
" Although the car functioned, it was of very poor quality. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LARNACA, CY - Reviewed by BRIAN - 01 October 2022
" Went very well but the car was 6 and a half years old "
" THE CAR ACTUALLY CAME FROM SIXT they were very efficient were "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by JARKKO - 01 October 2022
" When I contacted your customer service ref. the incorrect fuel issue, the service by your customer service agents was abysmal and they did not really understand what the issue was until I basically had the draw a picture for them until I got any assistance. I did eventually get an acceptable solution but why it had to take so many emails and change the tone to more aggressive before anyone cared to help?? "
" I booked full to full fuel however at check in Europcar clerk informed me that in Cyprrus the policy is full to empty, even if I pointed out that in my voucher I have full to full confirmed. The response was that as it is a confirmation by third party, it is not valid and I had to pay EUR81 for fuel. The chap giving the car and receiving the car was excellent though. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by TRACY - 30 September 2022
" All excellent apart from not having a manual car but given an automatic, not what I ordered "
" The overall experience was very good, however I ordered a manual car but was allocated an automatic which I don't like, after a while I picked a manual car which was cheaper but was very happy with it overall "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by STACEY - 28 September 2022
" Really not happy and would like details of where to complain. "
" Ordered a Ford fiesta a few days before pickup. Received a Nissan Metro. This is not the same type of car and in my opinion was an inferior model. I feel like I have been ripped off having paid for a better car than I received. Apparently unable to locate any other vehicle for me than the Nissan. Would not have booked such a car. Other cars in the same category should be notified to customer pre booking. On top of that it was very old with £120k miles on the clock. Not what I expected for what I paid. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by OLIVER - 27 September 2022
" Everything was v good apart from the car, which is kind of important from a car rental company "
" Oldest and worst car I have had in 10 trips to Cyprus in 3 years. Worked ok but not what I expect from a leading hire company "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
PAPHOS, CY - Reviewed by CALVERN - 27 September 2022
" TOTALLY SHAFTED ON THE PETROL - paid £62.90 + £1.73 transaction fee, and returned the car full, filled up a shell garage next to paphos airport. Have just received a refund of JUST £36.71 and £1.01 transaction fee = THEFT "
" TOTALLY SHAFTED ON THE PETROL - paid £62.90 + £1.73 transaction fee, and returned the car full, filled up a shell garage next to paphos airport. Have just received a refund of JUST £36.71 and £1.01 transaction fee = THEFT "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ALISON - 27 September 2022
" Easy to deal with. Would recommend. "
" A smooth process and quick refund of the fuel deposit. Prices are high - but that's not just Europcar, all car hire has gone up massively. It would be nice if the cars had a bit more power. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by MICHAEL - 26 September 2022
" I felt that the booking information was misleading "
" Despite having believed that I had taken out full insurance on booking, I had to pay another 132. Euros on arrival at the airport to reduce the excess amount. Also having booked an infant seat, I expected it to be ready on arrival when in fact I had to choose the seat myself from a limited selection as the Europcar staff had no idea of the differences between seats "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PAPHOS, CY - Reviewed by DAVID - 26 September 2022
" OK but fuel policy not clear when booked "
" Car very clean staff very professional "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by SIMON - 25 September 2022
" The website is misleading. Users have to actively select 'air con' in the filters to include aircon in the lower price result. The only indication that the car selected doesn't have aircon is the absence of a 'snowflake' icon. Most casual users would have no idea to look for something that is missing in the results. Bad user experience design at best, a deliberately misleading con At worst. "
" No Aircon on the car- wanted an Extortionate 100euros to swap for one that had it! "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 6
PAPHOS, CY - Reviewed by STUART - 25 September 2022
" Very easy yo book , quick pick up and drop off nicoli was very helpful and professional, would definitely use again "
" Very easy to book quick pick up and drop off staff I dealt with was very helpful especially Nicoli very helpful and professional would book and recommend to any one "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ROBERT - 25 September 2022
" Our flight arrived in darkness and I had a 2hr drive to Pissouri and could not check condition of vehicle u til next day. However all faults were covered on the paperwork issued with the car. "
" The vehicle was a Nissan March not a Kia Picanto. Also at booking on line 2nd named driver was free we were charged €58.82 also premium zero excess charged €100.84. I noted our booking included rental with full protection including wheels. The vehicle was an Automatic which my wife could not drive. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 4
PAPHOS, CY - Reviewed by JACQUELINE - 24 September 2022
" Good car for the price. The hard sell was an issue. It felt as if they were just after more money. Not helpful at all "
" The woman at the pick up counter tried to do a hard sell for insurance even though I said I had a good policy. She told me I had to bring the car back with an empty fuel tank but my voucher said it was full for full. The men at the pick up and drop off kiosk were great! "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by PETER - 24 September 2022
" A very good experience "
" Absolutely no problem at all in any aspect, brilliant. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANDREW - 23 September 2022
" Easy simple car hire no dramas "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DAVID - 23 September 2022
" Nice staff on the desk. "
" Given an upgrade ?because I payed for a week of additional excess insurance/no other small car available. Told that the car I'd hired initially didn't have AC??? "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by ANDREW - 22 September 2022
" Good service and good people very helpful Thanks mr Andrew EROTOKRITOS "
" Lovely canter staff Monica is happy and very helpful lovely lady I use Euro car Every time I go to Cyprus about 12 times a year I Recommend Euro car for me it the Best discount on insurance wood be nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by JACQUELINE - 21 September 2022
" Great service "
" Friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by SHAUN - 21 September 2022
" Top customer service "
" Excellent service as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ROSANNA - 20 September 2022
" Girl at desk was efficient enough but initially told me that I would have to shuttle in to Larnaca to get a car. I was astounded but she quickly changed her tune when I insisted that I had booked AutoEurope because the cars were at the airport. When I asked if there was anyone in the office in the car park she said there were No staff in car park she said they left at 11pm and it was after 12. I was allocated an the old boneshaker that it took me sometime to find in the dark on my own. When I drove off the car made a horrible noise as I tried to drive out of the car park There was noone to ask so had to park and go back into the airport and thankfully the girl at Auto Europe was still there She came out with me and gave me another car telling me I had a "Free upgrade" which was so insulting because I wanted to get to my destination in the quickest time possible and this debacle took over an hour to sort out. Auto Europe do not service their vehicles as far as I can see and give them out without checking their roadworthiness. No staff to appeal to when you arrive late. On my return as I drove up to the car park office an employee of Auto Europe shouted at me that he "Hoped I had insurance". I was nonplussed as he knelt down by the front left bumper and started examining three scuff marks. When he examined in detail the car details the marks were recorded so he had attempted to intimidate me into thinking I had damaged the car. I could not wait to get out of that office. I will never ever hire from them again. They are seriously out of order. "
" see below "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by STEPHEN - 19 September 2022
" Overall ok, had better experience in the USA and Spain.. "
" Seems they give the oldest cars to Autoeurope customers. First car had problems.. 9-10 year old insignia. They replaced it with a Kia, better but still old , 80k+ mileage.. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by DENZIL - 17 September 2022
" Very good indeed. "
" Very prompt service, help with luggage at Bennington and end of hiring. Staff good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AYIA NAPA, CY - Reviewed by JULIE - 17 September 2022
" we felt that the credit card pin number requirement was not pointed out prior to booking and was not acceptable. "
" Not having a pin number for credit card was a real issue even though we had paid by credit card. This meant we had to pay 150 extra even though we had taken out an insurance before we left. This would stop us booking again as the cost then became very high. Shame as even when we needed to extend our car hire the service itself was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by SIMON - 14 September 2022
" Got an upgraded Golf TSI, very impressed my the performance, comfort, and fuel consumption often over 60mpg. "
" SIXT car hire staff were very professional and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by OLIVER - 14 September 2022
" As above "
" Older vehicle with damage and worn components, aircon very weak and engine underpowered. 1 hour Q to collect vehicle "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by ANDREW - 09 September 2022
" Never again sh.. car and no help from staff I work for Airlines I well till then not to Yos you lost a good regular repeat man your car was "
" 7 year old car rubbish not fit for road and top money "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by MAROULLA - 08 September 2022
" Renting the car and returning the car was a pleasure as all the staff were very courteous. "
" Very professional. Explained everything clearly. Hassle free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by MARK - 04 September 2022
" Very good and efficient service "
" Very good. The clutch broke and we were delivered a replacement car with in 1/2 hour approx "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by ARIEL - 04 September 2022
" The representative who received me at the airport at a very late night was helpful and very pleasant. Gave a very good feeling And it does a lot for the experience!! "
" The service was great. There was a problem with the car and they changed the car for me as soon as I asked for the same type of car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by STEPHEN - 04 September 2022
" Overall easy to pick up and return but car itself needed to be more updated for the cost of thecrental "
" Car was struggling uphill all trip it seemed old and under powered "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by SARAH - 03 September 2022
" Very good seevice "
" Excellent service and flexibility.. would definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by HUGH MARTIN - 03 September 2022
" No problems with any aspects of hiring the car and picking it up "
" It was quick and easy and painless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by SIMON - 01 September 2022
" Awful, I would never use or recommend this company, just attempts to take more money that doubled the hire car charge. "
" Extra added that were none negotiable, AC should be standard in Cyprus but was added on. Also an additional charge as I don't have a credit card. Inspection report showed no marks, on inspection there were a considerable amount, whilst we made them aware I know I would have been charged if I hadn't. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PAPHOS, CY - Reviewed by MARK - 01 September 2022
" No problems all ran very smoothly "
" Very efficient and prompt service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by NICHOLAS - 01 September 2022
" Just felt like the lady at the desk was on a commission on what she could sell or add on making customer uncomfortable and like they had no option "
" I used your site as I have done in the past and called to confirm how the excess protection works and after speaking to your advisor I decided to take the extra protection from yourself , when I got to the help desk all they wanted to do is sell more and more add ons, from the car not having any air con, which I later found out that not one of the cars on the lot had no air con all cars have air conditioning, and I was charged extra , she told me that the extra cover I had taken was not sufficient and I would need to argue any excess with yourselves but the excess cover with her would give me 100percent cover , I have never felt so ripped off and taking advantage of someone after a long flight with your children is not on. This has felt like I had no option but to pay the extra for air con car , which makes no sense as they explained to me in the Lott when I picked car up that all the cars had air con. So as a customer I would not want to use Europcar again and will be letting all friend and family aware of my experience, "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by CHRISTOPHER - 31 August 2022
" Overall excellent. "
" An older car but in great condition, preferred to a brand new car. Very quick pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by SANDRA - 30 August 2022
" G "
" It was quite an old car with no Sat nav and a worn armrests on the doors. It was not very powerful. Having said that, for the amount if driving we fud, it was fine. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by STEWART - 30 August 2022
" Clean and efficient transaction "
" All very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by CRAIG - 30 August 2022
" Very pleased from start to drop off "
" Good and easy to use website. Instructions for pick up and drop off really easy to follow. I'm always weary about car hire companies but pleasantly surprised this time, great job "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by CHRISTODOULOS - 29 August 2022
" Overall satisfied with quality of service "
" Pick up took over an hour due to larg que at pick up counter , pick up should not have to be tiring after a flight . Drop off was far easier "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ELIZABETH CLAIRE - 29 August 2022
" Very disappointing when I booked a manual medium car and was given a small automatic car. I was told when I complained that this was the only car they had and had to have it. Highly unlikely I'll be booking with you again. I've never had a problem with other companies when I've booked hire cars. A refund would be a good idea. As we we were staying in a mountainous area and the car had no power to get up the steep hills very very poor car. Very disappointing and put a big shine off our holiday. My husband is disabled and needed the extra space. "
" When we collected the car in the early hours of the morning due to our flight late arriving we were told they only had a small car left and nothing else. I clearly booked and paid for a medium sized car. If I wanted a small car I would of booked one and would of been cheaper. Also, the car was an automatic, I clearly booked a manual car as I've never driven an automatic car in my life so to have a quick demo at 1am is not good at all. I was told that's all they had and nothing else, very disappointing. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PAPHOS, CY - Reviewed by NATHAN - 28 August 2022
" Wasn't given all the correct information so had to pay extra when picked the car up. Also had to pay for a full tank off fuel when I collected the car which again wasn't told about and used less then half and still haven't received a refund for what wasn't used. "
" Wasn't given all the correct information so had to pay extra when picked the car up. Also had to pay for a full tank off fuel when I collected the car which again wasn't told about and used less then half and still haven't received a refund for what wasn't used. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by JENNI - 28 August 2022
" Overall, excellent! "
" Much cheaper than booking directly with the hire car provider. The car we had was 6 years old though and the string that attached the parcel shelf to the car was broken so it was a bit annoying every time we had to use the boot. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PAPHOS, CY - Reviewed by DUNCAN - 27 August 2022
" Low quality cars which are expensive "
" The car is was very basic and yet more expensive that previous years by £150. The car a many dents and marks on it, so overall expensive low quality "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 6
PAPHOS, CY - Reviewed by KAREN - 27 August 2022
" Highly likely to re use. "
" Friendly and polite staff. No problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ALEC - 25 August 2022
" Vehicle could have been a little less basic, however all was good. "
" USB connection was broken so unable to connect my phone. Important for me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
AYIA NAPA, CY - Reviewed by COSTA - 25 August 2022
" Confusing car class choices. "
" Old, poorly spec smaller car than expected. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by DON - 23 August 2022
" Overall a satisfactory experience. "
" Left to wait around 30 minutes for the vehicle to be cleaned. Vehicle condition satisfactory with many scratches also struggled to climb hills. Encouraged to return vehicle empty at a charge of €121 when a full tank cost only €68 "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by JOY - 22 August 2022
" Professional and efficient "
" Clean car ...friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by BENJAMIN - 20 August 2022
" See comments regarding g additional driver. "
" Extra driver we paid for was not recognised by Europcar when we collected the vehicle. They said this was not included despite the fact that it clearly states that it is included in our voucher. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by EDWARD - 20 August 2022
" Very good, will use again "
" Great service all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by PANAYIOTIS - 17 August 2022
" To finding a car that I was looking for was fairly easy but when I rang to change my time to collect the vehicle due to British airways cancelling my flight to a later one Auto Europe wanted me to cancel and rebook at double the cost, I said no and took a chance that the my booking was still ok with Sixt which it was "
" From start to finish the service was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by CHRISTAKIS - 16 August 2022
" Professional and courteous staff. The handover was handled efficiently. "
" Very professional and courteous staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by DARREN - 13 August 2022
" easy and no hassle "
" very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ROBERT - 12 August 2022
" Great service , no problems at all. "
" No problems at all , great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by MAXINE - 11 August 2022
" Would use Sixt everytime "
" Staff are exceptionally helpful to go out of their way to make sure you have the correct car and everything is ready for when u arrive even if it is 2.30am "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by DAVID - 10 August 2022
" The car was in very good condition but there was an issue with the gearbox. Issue shifting from 1st to 2nd or into reverse was difficult and gear box was grinding. "
" The car was in very good condition but there was an issue with the gearbox. Issue shifting from 1st to 2nd or into reverse was difficult and gear box was grinding. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by HAYDEN - 10 August 2022
" Good value "
" All very easy, good car with easy fast collection. Simple drop off procedure at the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by PETER - 10 August 2022
" See above. "
" On returning the car 2 hours before departing flight the operative from Sixt inspected the vehicle. Before checking fuel/mileage or anything else he went straight to the nearside front, lay down on the ground and stated "there is damage to the underside of the valance". Being elderly and slightly in firmed there was no way I could confirm this so he took a picture on his phone. I could see no damage but he assured me a small amount of paint was missing (no structural damage) I explained that I had NO knowledge of any damage occurring during my 2 weeks rental.. Before the car could be signed off and my 1100 euros (blocked on my card) could be released I had to pay 178.50 euros. Of course this is not the cost of repair but a charge Sixt levy. Because the alleged damage is NOT visible when taking on the rental I would suggest that this practice is questionable. Furthermore when picking up the car the section on the insurance notes stating "damage to the underside is not covered" was HIGHLIGHTED in yellow at the desk. I suggest this practice at Paphos airport is questionable. Was the next person to take on the hire shown this damage? Did a repair actually take place for this very minor damage? I took out extra hire car insurance with Zurich before leaving UK, they are now prevaricating on paying out because of this (ie no bill for repair etc). NO i will not be taking out car hire with you or Sixt on my next trip to Cyprus which I do several times a year. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 2
LARNACA, CY - Reviewed by CHRISTAKIS - 10 August 2022
" Will use on next requirement "
" Easy to deal with. No problem with processing and great price too! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by DEAN - 09 August 2022
" Please see above "
" The second car hired as with the first car we had mechanical issues which required sixt to provide a replacement vehicle. This caused us to lose a morning of out holiday again. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PROTARAS, CY - Reviewed by MICHAEL - 09 August 2022
" Easy booking and little form filling. Good. "
" The office in Protaras was easy to find although a 10 min walk from the hotel. Surprised to find it closed on Sunday as needed to put someone on the added drivers list. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by KATY - 08 August 2022
" Very good service on the two occasions we have used. "
" Used twice in 2 months now and both times have been very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by RICHARD - 07 August 2022
" Very straightforward and good value compared to other providers. "
" Very straightforward. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by RICHARD - 07 August 2022
" Good "
" Professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DEREK - 07 August 2022
" Picked up car at midnight. Counter staff more interested in selling insurance i did not need. Was told if unhappy with car would have to talk to Auto Europe. Had booked car 6 month in advance. "
" Old car. 80,000 km on clock. Front bumper loose. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by ANDREAS - 06 August 2022
" I recommend potential drivers read all the small print before deciding whether to hire. "
" The car was fine, however, some of the charges are unfair. I was deducted €20 for returning a car with 3/4 of fuel. Also, avoiding damage resulting from driving on untarmacked roads ican be difficult in Cyprus, as many roads, and parking lots are unsurfaced. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by JEFF - 04 August 2022
" Staff were excellent. Car was fine. "
" Car was fine. Staff were excellent. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by PANAYIOTA - 03 August 2022
" Always happy with Autoeurope. "
" Staff very friendly and professional, pick up and drop off very slick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by JONATHAN - 02 August 2022
" Very happy from start to finish. "
" Quick and efficient pick up and drop off. Luckily I was able to upgrade very easily. A wholly enjoyable experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by CHARLES - 01 August 2022
" Very pleased at using Europcar as my provider. I only use mainstream providers due to their credibility and reliability. "
" Overall my booking through to returning the vehicle was simple and efficient. I use the app which is easy to use, although i was unable to present a voucher at my meet and greet hotel the email version was used to process my rental. So i was very happy about not experiencing any problems at the point of collecting the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by PETER - 30 July 2022
" Europcar charged extra for a tank of fuel at pick up, which although this is refunded if the car is returned full, it leaves customers out of pocket due to currency exchange. This charge was not mentioned during the booking process , nor on the hire voucher. "
" Europcar charged extra for a tank of fuel at pick up, which although this is refunded if the car is returned full, it leaves customers out of pocket due to currency exchange. This charge was not mentioned during the booking process , nor on the hire voucher. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by NOEL - 30 July 2022
" The counter staff were fab, however the condition of the car was not what I would expect. "
" The car was very old and had several issues: - the middle seat belt didn't fasten properly - the number plate was hanging off on one side - the boot opening was temperamental - the air conditioning never got cold. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
PAPHOS, CY - Reviewed by IAN - 28 July 2022
" Very efficient service. "
" Overall very good but the drop off guy did query an existing scratch on the vehicle, even using his own grainy photo until I showed him a clearer picture to prove he was incorrect. He accepted it because he also found another better photo himself. I was very suspicious. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by ALAN - 26 July 2022
" Would hire another car, no problem "
" Car clean & how you would expect to find it, can't fault it "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by MARIOS - 26 July 2022
" We are still waiting for deposit back "
" We have still to receive back the £100 deposit for the petrol (which we did fill the tank before bringing it back). We were told it would be with us within 5 days. Its now been over 2 weeks "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANGELA - 25 July 2022
" It would be nice to be recognised as a customer thats has used you 4 times but other than that easy and straight forward. Thats all you would want really! I shall use again. "
" It would be nice to be recognised as a customer thats has used you 4 times but other than that easy and straight forward. Thats all you would want really! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ALYSON - 24 July 2022
" Very good experience "
" Very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by JEAN - 24 July 2022
" An excellent experience from booking on line to collecting and returning the car. Will definitely use Auto Europe again. "
" The car was in very good condition. Excellent service from Europcar staff in Larnaca Cyprus. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ADAM - 21 July 2022
" Clean smart car. Very helpful out door staff , desk staff friendly but we had a little hick up "
" Had a couple of teething issues at pick up desk , which resulted in me having to spend extra . "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by RUDI - 21 July 2022
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by JIMMY - 21 July 2022
" Not sure I paid with debit card to you but because I don't have a Visa card I had to pay more out there for insurance It would need a dressing for me to use again "
" Had to pay extra for insurance because I didn't have a Visa card "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by HELEN - 19 July 2022
" Conveniently at airport. Extremely satisfied "
" Always a perfect service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by BRIAN - 19 July 2022
" I found the staff friendly and efficient. "
" I found it to be a smooth operation. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ROBERT - 18 July 2022
" Not again "
" I sent an email informing the Flight time was change so arrived 8hrs early, told never received email, told car was not available, charged an extra £160 for a different car or could wait 8hrs, not great customer service, sixt desk blamed cycar hire, booked through yourselves who do I complain too, will book direct next time. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by TREVOR - 17 July 2022
" Overall it went smoothly just the car was a little worn but it never let us down. "
" Everything went smoothly but the cars clutch was on its last legs meaning gear changes weren't the smoothest. Also the dash was highly polished and this reflected onto the windscreen with the sun. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by MARY - 17 July 2022
" As above "
" Excellent pick up and drop off, no waiting. My only criticism would be that the staff went through the controls with customers. I noticed when I dropped the car off that one family were struggling. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JANE - 17 July 2022
" The little Kia was great "
" Our best rental yet "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ADAM - 15 July 2022
" Have used Auto Europe a few times now and have found the experience very easy "
" Very helpful, would use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANDREW - 15 July 2022
" All good. Lovely car "
" All went very smoothly. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by GAVIN - 13 July 2022
" All ok except collection "
" 9am collection nobody there. Phoned the number told to go to car park whilst dragging our suitcases. Get to car park then told to go back in terminal as someone was now on their way. Got keys and then all way back to car park!! "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by ALAN - 12 July 2022
" Booking online - good experience Key collection and paperwork at Paphos airport, excellent. Great staff. Car handover in carpark was so hot that we didnt want to hang about. We asked about adjustment of the front passenger seat and the guide in the car park agreed that it was in a set position and not possible to move. Drop off good experience, easy/quick. Good staff. Just a shame about the quality, age and engine size of the vehicle being the lowest possible spec and too small for 5 adults and luggage. "
" Ania who checked the vehicle to us was incredible - efficient, helpful, friendly, funny, warm. Unfortunately the car, a Kia Sportage was the most basic model. Not as new as expected. It was not big enough. We thought we were getting a larger car for our 22, 21 and 19 year olds and our luggage to fit. There was no sat nav, which we discussed when booking and confirmed needed. It was confirmed that the car had a SatNav. It didn't. the passenger front seat was fixed and would not go higher which meant that my wife could barely see over the bonnet. when we travelled at sunset, there was no eye protection as the seat was so low for her and no chance to adjust. Headrests uncomfortable. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by MARLENE - 10 July 2022
" Good pickup .. very good drop off ..staff very friendly. "
" Very good overall .. only gripe is that the conditioning didn't work very well. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by VALERIE - 09 July 2022
" I would highly recommend as I received an excellent service "
" Excellent service, lovely clean car will be booking again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DEBRA - 09 July 2022
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by MARK - 08 July 2022
" As above "
" Picked the car up in the dark. I drove 12kms from airport and the tank was showing halfway between Full and 3/4. There was no way the tank was full on pick up. I then filled the tank and drove back to the airport. Tank was still full. Very unhappy about this. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 4
PAPHOS, CY - Reviewed by PETER - 07 July 2022
" Can't fault it apart from no sat nav available "
" No problems apart from no sat nav available "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by LISA - 07 July 2022
" Great service "
" Quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DAVID - 07 July 2022
" We always get best price from Auto Europe and trust the service "
" The chap at the Sixt desk Phaphos was extremely friendly and helpful which was very welcome after the disaster that was Gatwick and BA! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by ANTHONY - 05 July 2022
" nothing further "
" when the car was booked i was never told that it had no airconditioning so i had to pay extra for an upgrade. why will you offer a car with no AC in a country when the temp is 35 degrees? "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by PANAGIOTIS - 04 July 2022
" Very good service. "
" Very good and very friendly and car is very clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by FRANK - 04 July 2022
" quick and good value with SIXT "
" good clean car and good value though there were issues with warning lights coming on at wrong times. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by BARRY - 04 July 2022
" Autoes Europe fine ,sixt carhire too expensive.thouht paid for extras beforhand "
" To many add ons makes small car too expensive. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by RACHEL - 04 July 2022
" ..... "
" ..... "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by MARK - 04 July 2022
" Very happy and please with auto Europe Iv used them many times before, and always go to their site first when looking to rent a car "
" Very please with my rental , staff were great , pick and drop off , car was really nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ALEX - 03 July 2022
" First time with auto Europe - will use again for sure "
" Painless at every stage... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by BARRY - 02 July 2022
" very positive experience but shows value of proper examination of the vehicle prior to taking keys "
" one area of damage to the vehicle not recorded on the collection sheet "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by ALISON - 30 June 2022
" Got a Golf not the Kia...better car so pleased...clean and new "
" Wasn't clear th desk to approach as ordered the car with auto Europe didn't realise it was Sixt "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by ADRIAN - 30 June 2022
" As above, as Auto Europe should monitor more closely. "
" Hi firstly, there was a communication problem. To get the full insurance when I booked on line was £60. It ended up to be 143euro. It was 0030 and i was tired. The kia was awful, absolute rubbish, I did ask for a Ford Fiesta. There were receipts from two years ago in the car! It was under powered, and this time of year with the aircon on, Well you do the maths. We are coming over from England three times a year at the moment, and will need a car each time ! Unfortunately it didn't happen this time for you. So a summary of it all, is, payed more for the car that I expected to, was not cleaned properly, was under powered, and a lack of communication at the desk. But in all fairness I don't speak Greek either. Regards Adi. I'm sorry I just didn't have a good "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 6
LARNACA, CY - Reviewed by STEPHEN - 27 June 2022
" Terrible. Europcar are unfriendly and a complete rip off. "
" A terrible experience. I felt that the counter staff at Larnaca airport ripped me off. They didn't inform me that if I took the car back with the fuel tank filled I would get the full value of the money I had to pay for a full tank of petrol reimbursed. I didn't use a full tank so lost out on money. She also told me that the online insurance is a waste of time and told me I had to purchase more insurance approx 200 euros. This is a terrible company and I will not be using them again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LARNACA, CY - Reviewed by CHRISTOPHER - 26 June 2022
" No issues with the service at the airport all very good. The general state and quality of the car was poor. 7yrs old for a hire car with a big company is somewhat surprising. It had a lot of wear and tear. "
" All very good and smooth experience "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
PAPHOS, CY - Reviewed by MARTIN - 25 June 2022
" A ******************************************************************* "
" I was very suprised and pleased the hire car was from SIXT. A bargain. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by NIGEL - 24 June 2022
" This was very stressful so much so l will not use your company or recommend it again. "
" Credit card was scammed.onlyused at car hire desk then put in hotel safe on the Monday l was informed card was being used.details of card could only been shared by one car hire desk.girl at desk also demanded 3euros a day for a/con.on return ing car was accused of causing damage after disagreeing and pointing out that there was no damage the accusation was withdrawarn. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by PAUL - 24 June 2022
" Staff were excellent "
" Staff were really helpful friendly and efficient. Will definitely recommend to friends "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by JOHN - 23 June 2022
" I have put my complaint in "
" When I booked I gave all the information you asked for including my age and then you sent a quote which I excepted. When I get to picking the car up I am informed that I have to pay a daily charge because I am over 70 which you already know about . I think to throw a extra charge at me when I get to pick up the car is not acceptable and should be as I thought was in the original quote. I would like to hear your response as I think this is totally wrong. John Sinnott "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ALISON - 23 June 2022
" I like hiring through Autoeurope have always had good prices and the booking process is easy and efficient "
" The staff were excellent The car was a little old and as a couple of warnings light came on it made us a little nervous when driving in remote settings. We did call the car hire but they advised the dust on the island could be an issue and not to be concerned "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LIMASSOL, CY - Reviewed by ANDREW - 23 June 2022
" See above "
" Firstly there was no one there for us to collect the car they had went home before last flight had cleared baggage control it took over an hour wait before someone came to give us a car. We had 2 separate bookings so with 2nd booking we were given same car. Not a problem but not very happy having paid £35 one way fee Which meant car was never returned to airport then when we realised our flight would be later we asked to keep the car for an extra hour and a half we were told no as car was booked out again that night. On dropping car off observed many cars or the same size as the one we had "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by MALCOLM - 23 June 2022
" Vehicle ready, clean and full of fuel. Efficient hand over on return of vehicle. "
" Quick efficient service on pick up direct in terminal. Very pleasant staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANDREW - 22 June 2022
" All good thanks lovely people "
" Happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by MICHAEL - 21 June 2022
" the whole process was simple and efficient "
" x "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by GARY - 20 June 2022
" Overall very pleased "
" Very quick pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by DANIEL - 18 June 2022
" Very user friendly "
" Fault less "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by KAREN - 18 June 2022
" The car looked untidy as it was very dented I was expecting a better standard for the cost "
" The car was very dented "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LARNACA, CY - Reviewed by TREVOR - 16 June 2022
" Very good "
" Very quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by ANDREW - 15 June 2022
" Not good picking ther car up - get it right. "
" WE arrived at 11.30 and I was told that there would be nobody at the counter when we arrived. When I went to the counter in Larnaca Airport there was a staff memeber there. He did the paperwork for our car and I went to look for it in the carpark and it wasn't there. So I had to pick it up at 14.30 h. This created uneccessary difficulties. Can you get this right so when we arrive we can pick up the car even if it is midnight. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by STEVE - 15 June 2022
" Great car and service throughout! "
" Great car and service throughout! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by SHONA - 15 June 2022
" Happy with experience much easier than some others outwith airport "
" Service was quick and very friendly would book again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by MALCOLM - 14 June 2022
" All good apart from the incorrect charge to my card on return "
" Disappointed that after returning the vehicle and having no issues raised I've now had a charge to my card with no notification whatsoever- disgusting that this can happen & I now need to raise a complaint. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JAMIE - 13 June 2022
" never again "
" worste car hire experience ever had. staff on hire desk were extremely rude upon pick up "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 3
PAPHOS, CY - Reviewed by PAUL - 13 June 2022
" Very pleased with service, no reams of unnecessary paperwork, car was very clean and as ordered "
" Very quick and efficient pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by KAREN - 12 June 2022
" Would highly recommend "
" Quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ZEESHAN - 12 June 2022
" Checkin queue at sixt the provider was lengthy upon arrival but car was clean and check in and check out process was swift. "
" Brilliant. Much cheaper than other providers and car was new and a good size. Drove like a dream. Only slight jiggle was no apple CarPlay in car but that was a minor thing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by RICHARD - 11 June 2022
" On collection at sixt desk assistant tried to sell us upgraded vehicle which held up the collection process a little. "
" Easy to book and value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by RACHEL - 11 June 2022
" Smooth and responsive process without issues. "
" All went smoothly which is what you need when picking up and dropping off a hire car "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by DAVID - 11 June 2022
" No issue with staff quality but felt that both the desk in the airport and in the drop off were understaffed at sixty "
" No issue with staff quality but felt that both the desk in the airport and in the drop off were understaffed at sixty "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by CLIVE - 09 June 2022
" Process very easy "
" Pickup and drop off very good and swiftj "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by PETER - 08 June 2022
" ? "
" ? "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by WALDEMAR - 06 June 2022
" all good here "
" Had car for 7 days. all was good apart i was misinformed about fuel policy. I was told that i need to pay for petrol upfront and that won't be refunded once i return the car. Hence, I returned the car with almost half tank! for me, that was simply a scam! only once i returned, I was told i could buy petrol myself and claim paid deposit back. Please be careful when you get car from them "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by KENNETH - 04 June 2022
" See above "
" I was not happy to pay the holding insurance fee as I'd already paid for comprehensive insurance Also the pick up and drop off changes reverted to standard when I made a change to the booking and unfortunately I didn't realise so I had to return to the airport a lot earlier than necessary- there was no flexibility with the counter staff I collected the car at 17.30 but still had to return it at 11 am "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by PAUL - 04 June 2022
" The car was very dented. The deposit was more than you said. You couldn't help when I needed youm "
" The car was very dented. The deposit was more than you said. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 4
LARNACA, CY - Reviewed by PAUL - 04 June 2022
" Easy "
" Car had headlight not working Clutch on way out - oldish car not that good "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by ANITA - 03 June 2022
" Small economic car. Bit pricey but good service "
" Find them very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ROBERT - 02 June 2022
" Counter service very good. The car was not "
" The car was in poor condition. I m had paid for a full tank of petrol and it was not completely full "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LARNACA, CY - Reviewed by MICHAEL - 01 June 2022
" Excellent "
" Quick, efficient, good car, thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by WALTER - 31 May 2022
" Good experience "
" Efficient "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by MICHAEL - 31 May 2022
" Friendly staff, easy booking "
" Nice solid car, everything worked, comfortable ride "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by JAMES - 30 May 2022
" Good value "
" Okay. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LARNACA, CY - Reviewed by RICHARD - 30 May 2022
" I had my vehicle from Sixt the staff were very helpful "
" As I used Autoeurope I were pleased with the service from the staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by STEVEN - 29 May 2022
" Cheap, efficient no nasty suprises "
" Professional and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DAVID - 29 May 2022
" Great value and we have recommended Auto Europe to a number of our friends "
" It was efficient and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by LESLEY - 29 May 2022
" Long queues at checkin but very polite thorough staff Quick handover at vehicle - damage noted but no vehicle instructions Very quick return handover Easy booking system - will use again "
" Older vehicle - lots of bodywork damage - dreadful gearbox "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
PAPHOS, CY - Reviewed by KAREN - 27 May 2022
" Used several times and all ways consistent and efficient. "
" Very efficient at the airport, staff all very professional and friendly. Car was as expected fine. Clean and tidy. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by ZOHAR - 27 May 2022
" IT WAS GOOD AND I AM GOING TO USE YOUR COMPANY IN THE FUTURE AGAIN "
" IT WAS GOOD AND I AM GOING TO USE YOUR COMPANY IN THE FUTURE AGAIN "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by LUKE - 26 May 2022
" Didn't get the car that I chose and paid for "
" Didn't get the car that I chose and paid for "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by NICOLA - 25 May 2022
" Car was very clean staff were great as before easy pick up and drop off "
" Great service easy pick up easy drop off would use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by STEWART - 25 May 2022
" As above. "
" Car better than we expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by CRAIG - 23 May 2022
" all very easy to book, good communication "
" very easy to pick up and to drop- no queue, no fuss "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by NIKIL - 23 May 2022
" As above. "
" Car was not running well. A noise kept going off whilst driving. They have also charged me instead of taking a hold on my card. A very unhappy customer! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by LEE - 21 May 2022
" Overall great experience "
" Very happy with the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ANDREW - 21 May 2022
" Not goog as explained above "
" Didn't get the car we reserved ..tried to get us to pay extra for an upgrade because they didn't have any cars of the standard we had reserved !!ended up having to pay 198.00 euros for full insurance or they wouldn't give us a car !! Gave us a small vw golf and we hired a larger 5 person 4 luggage as had to pick up family for a wedding but had to get a taxi for their luggage costing another 60 euros ...not happy have filled in a complaint form "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by NEIL - 21 May 2022
" Very good company, "
" Brilliant, hired cars before in paphos, they were brilliant, no hassle at all, "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by LIAM - 20 May 2022
" Easy and very quick experience "
" Excellent staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by MATTHEW - 19 May 2022
" Quick and easy "
" Staff very friendly cars brakes needed changing as made noise every time they was pressed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by KEITH - 19 May 2022
" Always price competitive "
" Car provided through Sixt - all very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by BOGDAN - 18 May 2022
" Everything was perfect. "
" Very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by MARK - 18 May 2022
" Good service all round "
" Very good experience at desk friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by ANDREW - 18 May 2022
" Straightforward "
" Easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by COSMO - 17 May 2022
" No further comments. "
" Volkwagen UP was a great little car, perfect for this trip. Desk staff as ever tried to sell unecessar upgrades. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by SIMON - 17 May 2022
" Easy to use. Good price "
" All worked very well. Fast, friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by TONY - 17 May 2022
" Great staff, great hire car. Very pleased "
" Great staff, great hire car. Very pleased "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by NEIL - 17 May 2022
" Have used Auto Europe for more than 15 years. Easy to book and cancel. Voucher is clear "
" Have used Sixt before at airport, using the downtown location was probably a better experience. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ALAN - 14 May 2022
" Very satisfied "
" Easy & efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by STEPHEN - 14 May 2022
" The desk staff and parking staff were very efficient and helpful. "
" The car, a Kia Picanto was quite old, approx 9 years according to the registration number. There were a lot of minor dents and marks on the car. I think it had a hard life. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by RONALD - 14 May 2022
" Very good apart from how deposit system works because if there's a problem you are back home "
" Don't like way they do the deposit you must pay straight away but when return car they say you will receive your deposit back in 72hrs never had this problem before always got deposit back straight away from other hire companies "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by DAVID - 12 May 2022
" V good experience. Fair price for the hire (tho prices look like they're going up! "
" V easy pick up and drop off. Good and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by STEPHEN - 12 May 2022
" Booking through Auto Europe was easy, quick and efficient. Information provided was good and everything went smoothly. Would book through Auto Europe again. "
" Very friendly staff, efficient processes and good car. Would definitely use Cycarhire again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JOHN - 11 May 2022
" See 3 - Europcar not as good as SixT "
" Rear view mirror very wobbly, needed adjusting every time over a bump in the road. Rear parcel shelf not connected properly Gearchanging very clunky "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LARNACA, CY - Reviewed by BARRY - 10 May 2022
" Satisfied,but was concerned about brakes "
" Excellent pick up and drop off, very clean inside.unfortunately car had noise when braking,when returned to be chequed said this is common fault with this make of car.also rubbing sound on wheel which I reported at end of hire "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by PAUL - 10 May 2022
" Lazy customer services very unhelpful and ending up spending £100 more on an already overpriced car hire "
" The car was upsold and awful skweaky breaks and full of dents. Unhelpful staff who were take it or leave it. Why ? Shocking after a long flight. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 5
LARNACA, CY - Reviewed by PHILIP - 10 May 2022
" Have used Auto Europe before and will continue to do so. "
" On arrival in Larnaca around midnight I dealt with a young man working alone at the desk, unfortunately it was the first time he had completed a hire agreement. He was clearly poorly trained and charged me an additional fee even though the voucher I held was paid in full. He was unable to explain what the additional charge was for other than 'the rental', as the amount was only around €20 after much arguing I paid it simply to get out of the building. He also attempted to charge me for the fuel even though it was hired on a full to full basis. I was offered a Kia Picanto or a Rio, under no circumstances could a Picanto be classed as a Renault Clio or equivilent whic I had booked. On the car's return the matter was remedied and the amount refunded. Frustrating experience after a 5 hour flight at around midnight. "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by KEVIN - 09 May 2022
" All very good. Only negative was the hard sell on the extras (e.g. insurance) which I had already taken with Auto Europe. "
" Very good. Clean car, well maintained. All ready and waiting. easy pick-up and drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by PETER - 09 May 2022
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by PAUL - 08 May 2022
" Very efficient throughout "
" Very efficient throughout "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANDREW - 08 May 2022
" Good cars quick service Good staff Airport pick up "
" Lost key Reported and told will get a call from lananca office ( I still waiting for That call) very por "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by ALAN - 07 May 2022
" Straightforward interaction with collection and return of the car. Car felt a bit dated but reliable. "
" Car felt older than we're used to from Autoeurope. Clunky gear change. Car however was reliable. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PAPHOS, CY - Reviewed by RICHARD - 07 May 2022
" The car was unroadworthy "
" It was without doubt the worst car I have ever hired. It was probably not fit for the road. The clutch and gearbox were worn out so that third gear was not available. The paintwork was peeling from the bonnet. The driver side front headlight was faulty and both front seats had collapsed. It had done far too many miles fir a car of that calibre and shouldn't still be rented. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 2
PAPHOS, CY - Reviewed by RICHARD - 06 May 2022
" As mentioned all very good but the price was too high in comparison "
" Very easy all round with booking, pick up and drop off. Unfortunately the price is high so will look elsewhere in September. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by STEPHEN - 06 May 2022
" Good "
" Nice clean car. Efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by MARK - 05 May 2022
" Great service and value for money "
" Great service as always. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by MATTHEW - 05 May 2022
" Car was in perfect condition and the drop off went very smoothly. "
" When picking up the car the salesman was very arrogant and pushy about buying the insurance premium and wouldn't take no for an answer. He also told me I had to BUY a tank of fuel and bring it back empty - not the case when I booked the car. Confusing and not what you want to be welcomed by when arriving in a country. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JOHN - 03 May 2022
" Not happy. "
" Picked the car up on Friday and on Sunday the brakes failed. I was told no one available to bring me out replacement car. I was told if I wanted a replacement car I had to bring the hire car with faulty brakes back to paphos airport which I did. Waited nearly two hours for replacement car. Not a happy customer. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by RONALD - 03 May 2022
" Quick efficient service on both collection and drop,off "
" Quick efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by STEPHEN - 03 May 2022
" All in all a simple process. Thanks "
" The collection and drop off setup at Paphos airport is really convenient and easy to use......just a short walk across the car park. We were driving out of the car park 5 minutes later. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DAVID - 02 May 2022
" We have used auto Europe for many years, they are just fab and we recommend them to friends all the time "
" It was just so simple and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by MATTHEW - 02 May 2022
" Nice car "
" Very helpful "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ANDROULLA - 01 May 2022
" I have rented before from EuroCar pleased overall except for paying for full tank of petrol so a loss for me but a gain for them !! "
" All went well from going to the counter to collecting car but was not happy paying for a full tank of petrol at 65.50 Euros but when returning I was told by the checking staff that I could of filled it up and get a refund bearing in mind we did not use the full tank so I should have had the option. Be careful in future. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by PAULINE - 01 May 2022
" Already said above. Thank you. "
" Our car was lovely to drive and nearly new. The staff who looked after us was very friendly and helpful. I can't remember her name. Your fuel agreement is very fair. We got the vehicle full of fuel, returned it full and was reimbursed on our return. It all went very smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by RICHARD - 28 April 2022
" All good. No complaints at all. "
" Fantastic. Having had previous experience with another car company saying they were too busy to check the car when I returned it, then making up damage two months after I returned from holiday, it was refreshing to be dealt with properly, have the car checked and signed off as undamaged when I returned it. Staff were great and the car was very good. Thanks! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by NEIL - 27 April 2022
" Everything was easy and smooth from booking to pick up and drop off. Staff super friendly and helpful. I would definitely recommend this company and will use them next time I visit. "
" Everything was easy and smooth from booking to pick up and drop off. Staff super friendly and helpful. I would definitely recommend this company and will use them next time I visit. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by KRISTIAN - 27 April 2022
" Pleasant "
" Pleasant "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PAPHOS, CY - Reviewed by NIALL - 26 April 2022
" quick clean and best price "
" best price for airport rentals "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by DOMINIC - 26 April 2022
" very good on collection & drop off. Will no doubt uses again early in 2023 when on honeymoon!! "
" Overall a very good experience & have used Auto-Europe on a number of occasions. The car was a good size however the nearside front door & front wing were different shades of blue to the rest of the vehicle which had clearly been in some sort of accident in the past. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by JEAN - 24 April 2022
" From booking to receiving the car, everything was great! "
" Everything went as planned - was great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by PAUL - 24 April 2022
" Very satisfied with the entire experience from start to finish. "
" Easy booking, swift service at airport and reasonably priced, would recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by MARK - 24 April 2022
" !!! "
" Cat too small for me "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JO - 24 April 2022
" Excellent on every front... "
" They were brilliant .... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by MARCUS - 21 April 2022
" See comments above "
" Car was very old, lots of scratches/ marks on car. Air conditioning not working properly (if in August would have taken back) very loose clutch and gears really should be retired from fleet. Very disappointed as have had many cars from them, no loyalty factor for rebooking. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
LARNACA, CY - Reviewed by BRIAN - 21 April 2022
" Car was nice would book again "
" The woman on the counter was a bit frosty. She told us where to get the car. I asked his name she replied u don't need to know his name. "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by SARAH - 20 April 2022
" Overall good experience! "
" Car was quite expensive but the service was good. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by PHILIP - 20 April 2022
" Use them most of the time. Prices are clearly displayed with all the options. Not usually beaten on price. "
" Fast easy collection and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ALEXANDER - 19 April 2022
" Quality of car is well below par for the price. "
" I have never been so disappointed with a car rental. The car was, for lack of a better word, rubbish. Squeaking brakes, broken rear shelf, and just a terrible car for the price. How is this a category C? Does that mean there are even worse cars than this in groups A and B? "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by WILLIAM - 19 April 2022
" Great experience "
" Great company to deal with have used several times "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by MARIA TERESA - 18 April 2022
" Excellent service. Reliable and trustworthy. "
" Professional, efficient , reliable and trustworthy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JOSEPH - 17 April 2022
" Very pleased with level of service. Polite staff. Good quality car and very clean. Covid measures very reassuring. "
" Very efficient process at desk and on pick-up and drop-off of vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by GEOFFREY - 17 April 2022
" I have been using auto europe for 5 years for car hire and always found their prices to be very competitive. "
" There was a 20 miniute wait picking up the car. The car had a hand brake problem which i reported. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by JOE - 17 April 2022
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by MARK - 14 April 2022
" Professional and keep you fully updated by email of what you need to do before arriving "
" The car was disgusting, a shed, more bumps n dents than on the road, a few you expect, but the bumper hanging off around headlight and rear light, to be told by European rep when showed him, "how did l miss that" - really!!! The radio didn't work, definitely very let down and not worth money paid, expected ford fiesta or similar, you just wouldn't offer it out in that state. Got lights coming on saying door open, when definitely closed. Sounded like a stone rattling around a tin can, when drove it. Had rental cars before and always been happy, but disgusted and let down this time by service "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by MICHAEL - 14 April 2022
" See box 3. "
" I had a puncture and the spare emergency wheel had a flat tyre when I tried to fit it! Utterly disgraceful, a hazard and totally unacceptable. The counter staff were not interested at all when I returned the car and were only interested in ripping me off for the puncture. DIABOLICAL!!!!!!!!! "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 6
LARNACA, CY - Reviewed by PAUL - 13 April 2022
" Auto Europe is great for comparing hire car prices and I had no issue booking the car we needed. "
" Get Your Car obviously have a deal with Sixt as we picked the car up from the Sixt desk, which was really convenient in Larnaca as it is just outside arrivals and there was no queue when we arrived. The car park is also just outside the airport and the car was waiting for us at the Sixt kiosk in the car park so we didn't have to go searching for it. The lady on the Sixt desk spoke excellent English and was really efficient. However, there was a lot of upselling - apart from the usual additional insurance offers, she tried to convince us to upgrade the car saying it was not a very powerful car. We refused and the car was actually really good so there was definitely no need to upgrade. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by COLIN - 13 April 2022
" Very pleased overall and a good price "
" Happy with the overall service provided and the vehicle provided to us. Would definitely use again as a frequent visit to Cyprus "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by GEORGE - 11 April 2022
" as above "
" the one thing that spoilt it completely was the over age charge. this should be highlighted at the payment stage not as a hidden extra at the confirmation stage "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by TOMAS - 10 April 2022
" Relaxed, polite, efficient, good value "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by PHILIP - 10 April 2022
" Booking was straight forward and I would use Auto Europe again. "
" A pleasant experience! Car hire is the first contact in the country you are visiting so extremely important to me. Well done Sixt!!! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by RICHARD - 09 April 2022
" No comments "
" Long queue at desk but otherwise ok "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by DAVID - 09 April 2022
" Very good "
" Very friendly and helpful would be happy to return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ROBERT - 08 April 2022
" Hassle free experience "
" Pick up and return very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by KATIA - 08 April 2022
" Easy, quick, friendly "
" This was the easiest and friendliest car hire experience I have ever had. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by STEVE - 07 April 2022
" All good "
" Once again, a new, clean & efficient vehicle for a very reasonable price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by STEPHEN - 07 April 2022
" Quick pick up/drop off car changed easily to better fit our requirements and a good price "
" Great little car which was just right for our adventures. Good value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by KELLIE - 05 April 2022
" Would rent again! "
" Great customer service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JOHN - 05 April 2022
" Over the years we have used you many times, this will be the last. "
" Lied to about upgrade, not an upgrade but same category which we paid 25 Euro for the privalige...... Not honest. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
LARNACA, CY - Reviewed by TONY - 05 April 2022
" You are a great company centric company - brilliant experince "
" Nothing top fault them. Only niggle was paying a deposit for petrol of 75 euro and then the hassle of claiming it back. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by CLIVE - 05 April 2022
" I have an account with Auto Europe and have hired cars with them on a number of occasions. Provided that they remain competitive with their pricing, I will return again and recommend Auto Europe to friends and family. "
" The car was ready on my arrival and the drop off was easy and quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ANDROULLA - 05 April 2022
" The best prices I have seen for car hire in Cyprus. Used various companies over the years but I think I will stick with this one providing prices don't increase substantially "
" Very efficient, great prices. Highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by GEMMA - 04 April 2022
" As above "
" Overall l was satisfied but on two occasions my deposits where paid into the wrong accounts. One of them was nearly €1000 and paid into a strangers account of the same name. I had to go back to the airport twice to chase my payment. No really a professional service in my mind but happy with the car. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by HUGH - 03 April 2022
" Simple to find the car that suited and easy to book. "
" The car was a little old but went well. Staff were very helpful and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by DAVID - 02 April 2022
" Good experience "
" Car was a upgrade which i paid extra for at the desk and it was very tatty, scratches and bumps on every panel "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by MICHAEL - 02 April 2022
" Easy to understand and book very reasonably priced and overall very good value "
" Very easy to deal with quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANDREW - 02 April 2022
" Nice people as we go to Cyprus every 4 weeks and use six "
" Alway good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by MICHAEL - 02 April 2022
" Would not use your company again because of your hidden charges "
" Disappointed that an extra charge was levied at pickup. Age was clearly stated on application "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by DIANE - 02 April 2022
" As we said above we have no detrimental comments whatsoever - only praise "
" We were very impressed with the service we received. The car was in excellent condition and was very easy to drive. We would certainly use again if the opportunity arose. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by NEIL - 31 March 2022
" At drop off, a member of staff got into the car immediately to do checks before I could even make sure I had all my belongings. He didn't do a 'walkround' to see if there was any damage either. "
" Even tough I booked and paid online for extra insurance, I still had to pay another 100Euros at the desk to get the cover I assumed I'd already paid for "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 2 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by OLIVER - 31 March 2022
" Good value for money "
" Quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by ROY - 30 March 2022
" All good, only complaint would be that the car had a very light clutch with long travel and wasn't particularly nice to use, may be a trait of the Kia or may have been getting worn, other than that I have no complaints "
" Polite, helpful and professional as they always have been. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by ROSALIND - 29 March 2022
" Great experience "
" Used before all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ALISTAIR - 29 March 2022
" Excellent service. Quick pick up and quick drop off of car. Helpful friendly staff. Thoroughly recommended "
" Excellent service. Quick pick up and quick drop off of car. Helpful friendly staff. Thoroughly recommended! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by LIONEL - 28 March 2022
" Very good price "
" Very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by TONY - 24 March 2022
" Very friendly staff and very good service "
" They were extremely helpful when having to extend our stay due to Covid "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by MARK - 23 March 2022
" Great value "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by ROBERT - 22 March 2022
" Would use this company again, if they keep their prices reasonable. When we extended the hire by 3 days, they didn't rip us off. "
" Easy to find. Quick pick-up, everything was explained to us. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by MICHALAIKIS - 22 March 2022
" As noted above "
" I purchased premium cover thinking it was fully comprehensive to find out at the counter it was not and had to pay another €112 to get this cover "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by GEOFFREY - 21 March 2022
" The entire process from start to finish was excellent and we will certainly use your company again in the future. We visit Cyprus on a regular basis so we will be happy to give you are custom again. "
" This was a very smooth and seamless experience. No negative comments are needed - everything went really well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JOHN - 19 March 2022
" Just as I said in the other comment above very helpful and considerate. "
" The guys that was there were very polite and helpful when we picked the car up and the same when we brought the car back would go back there. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by NIGEL - 17 March 2022
" smooth transition and ease of pick up and drop off "
" Very Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by PAUL - 16 March 2022
" Excellent service "
" Excellent service and car in good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by OLIVER - 16 March 2022
" All efficient "
" All good ,but the vehicle was a bit older than I usually get. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by TANIA - 13 March 2022
" Easy and good value "
" Easy and good value "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by PETER - 10 March 2022
" a "
" a "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by MICHAEL - 08 March 2022
" X "
" Overall a good experience. We wouldn't hire the SatNav next time. It led us up all sorts of backroads in Paphos Town. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by MARIOS - 05 March 2022
" Overall good "
" Thought some one would be at pick up in car park so didn't get a form to sign of vehicle condition "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by MATTHEW - 05 March 2022
" I paid for the excess insurance to find that that was not the same as collision damage waiver on arrival so ended up paying for CDW on pickup otherwise £1000 would be taken from my credit card leaving very little available to spend on it. This is a total con. Beware all. Do not buy the insurance on the website!!!! "
" I paid for the excess insurance to find that that was not the same as collision damage waiver on arrival so ended up paying for CDW on pickup otherwise £1000 would be taken from my credit card leaving very little available to spend on it. This is a total con. Beware all. Do not buy the insurance on the website!!!! "
Value for Money: 2 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by SARAH - 01 March 2022
" Will definitely use Autoeurope again "
" Car was clean and good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by PATRICK - 01 March 2022
" Hi . I dropped off the car 3.5 hours before my flight . I asked the gentleman to check the car to make sure everything is ok , which he did , then he asked me to sign on his smartphone and he said everything is fine ( which was ) Later on few minutes before my flight I received an email showing me some pictures about broken mirror , some dents , some scratches etc... I'm a driving instructor from UK and also lived 7 years 8n cyprus some time ago and familiar with roads and how people drive etc .. Do you really think I could do all those damages !?!? And if yes why the guy didn't show me those damages while I was there !??! This is not a good way to earn money !!! I returned the car exactly, % in the same condition which I received, the only think , it could be a bit dirty do to rain on Friday evening which they said it's not a problem. "
" Hi . I dropped off the car 3.5 hours before my flight . I asked the gentleman to check the car to make sure everything is ok , which he did , then he asked me to sign on his smartphone and he said everything is fine ( which was ) Later on few minutes before my flight I received an email showing me some pictures about broken mirror , some dents , some scratches etc... I'm a driving instructor from UK and also lived 7 years 8n cyprus some time ago and familiar with roads and how people drive etc .. Do you really think I could do all those damages !?!? And if yes why the guy didn't show me those damages while I was there !??! This is not a good way to earn money !!! I returned the car exactly, % in the same condition which I received, the only think , it could be a bit dirty do to rain on Friday evening which they said it's not a problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by PETER - 01 March 2022
" The way the car ran was not up to standard. I ordered an automatic, which it was, but driving away from starting it felt as though there was poor clutch control and the pull away was not at all smooth. Also the revs were very high when driving slowly and it stayed in too high a gear for too long which meant the engine was racing. I didn't need to use the wipers until our last day, fortunately, as they could do with being replaced. They didn't clear the screen properly. "
" Booking, picking up the car and dropping off were all achieved very easily. The way the car ran was not up to standard. I ordered an automatic, which it was, but driving away from starting it felt as though there was poor clutch control and the pull away was not at all smooth. Also the revs were very high when driving slowly and it stayed in too high a gear for too long which meant the engine was racing. I didn't need to use the wipers until our last day, fortunately, as they could do with being replaced. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LARNACA, CY - Reviewed by KHUMBO - 01 March 2022
" Easy access to the customer services, no hidden charges "
" Good customer services, quick check in , plenty car choices "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by DUNCAN - 25 February 2022
" Easy process and much quicker picking up from and returning to the airport that off site. "
" Was overcharged for a fuel tank of petrol and told to bring it back empty. However when pressed it was agreed that it could come back full. Other than that the rental was very good. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by PRODROMOS - 23 February 2022
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by STEPHEN - 23 February 2022
" Thanks "
" Great staff - efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by CHRISTOPHER - 22 February 2022
" Get your car ( sixt) very good and easy to deal with. "
" Fast and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by STEPHEN - 11 February 2022
" Car had huge amount of mileage. But was in reasonable condition but expected better. "
" The visa deposit was taken from my account and got charged £24. Why take it out, just hold the card details. May not use again "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by SHARON - 09 February 2022
" Excellent "
" Excellent service and car was clean and in good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by STEPHEN - 02 February 2022
" overall satisfied with the service except for the deposit and one of the headlights was not working properly and should have been checked at the collection point. "
" there was no mention of the 1k Euro DEPOSIT which the local agent needed which was was a shock and not mentioned in advance. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 4
PAPHOS, CY - Reviewed by ANDY - 02 February 2022
" My go-to company for hire car in any country. "
" Lovely car provided in excellent condition. Collection and drop-off easy. Happy with the rate, absolutely recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by CAROLINE - 28 January 2022
" grwat service , very good staff "
" the guy at the desk when I picked up car was extremely nice, best service have ever had from you at the pick up desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by DARREN - 19 January 2022
" Don't us "
" Would not give me the car or refund Will never us again or recommend "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by MARIOS - 14 January 2022
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by GARY - 13 January 2022
" Had no hassle not pressured into anything I didn't want "
" Easy no hassle good car all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by GERALD - 12 January 2022
" Every one helpful, very good quality car in nice condition and clean "
" Counter staff very friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by JANET - 08 January 2022
" See comment above. "
" I booked the car with a full tank of petrol to be returned with a full tank of petrol which I did and was supposed to receive a refund within a few days for the petrol that was in the car when I picked it up but despite emailing on more than one occasion I still have not received it. I haven't had any problems in the past so am very disappointed this has happened. I was very satisfied with the counter staff, condition of the car etc but I am loathe to book again in case I have the same problem in the future and bearing in mind I usually book up to 3 times per year and have done for many years, you are losing a valued customer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ANTHONY - 07 January 2022
" First use of Auto Europe and I will certainly use you again. "
" Despite booking a full to full tank of fuel, I was asked to pay for a full tank of petrol, which was refunded when I returned with a full tank. The only negative was the credit card exchange rate , which meant I paid a small amount. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by POLIS - 05 January 2022
" AWFUL CUSTOMER SERVICE "
" AWFUL CUSTOMER SERVICE "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by PHILIP - 01 January 2022
" Same as above "
" Car was waiting for me as soon as I arrived at the collection point. The whole process was completed without any delay. Car was in excellent condition and had been fully sanitised "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by YEHUDA - 14 December 2021
" Not a good experience "
" I got a warn out car with more than 100000 km. The usb charger didn't charge and the car was noisy. I was charged for full tank with 68 euro and wasn't refund so far. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 2
LARNACA, CY - Reviewed by IMRAN - 10 December 2021
" The car was nice and clean but there was one problem the brakes were very squeaky. Each time you braked they squeaked. This made driving the car uncomfortable. When I told the attendant he said it is a problem with this car. Not once at handover did he tell me it has this problem. I was not happy neither was my wife. "
" The car was nice and clean but there was one problem the brakes were very squeaky. Each time you braked they squeaked. This made driving the car uncomfortable. When I told the attendant he said it is a problem with this car. Not once at handover did he tell me it has this problem. I was not happy neither was my wife. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by JUAN - 10 December 2021
" This site doesn't provide proper information about the different restrictions with car hire providers. I was turned down in Cyprus because I didn't comply with all the requirements, yet was charged by AutoEurope for not having been warned about this. Simply irresponsible for your company to operate like this! "
" I booked a car for a weekend in Cyprus a day before traveling, but was not warned about any restrictions due to when I had received my drivers license and I didn't take my other licenses. On the day, I was turned down by Europcar as I didn't fulfill the requirements, so ended up with no car, but being charged. You should make it clear in the booking process of different restrictions from providers to avoid these unpleasant situations and for taking the money of consumers in such a way "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by CHRISTOPHER - 09 December 2021
" Easy "
" Easy and stress less! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DAVID - 07 December 2021
" Good, friendly staff at Paphos airport "
" Good, friendly staff at Paphos airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ANDREW - 04 December 2021
" Excellent service as usual "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by HARI - 29 November 2021
" Good "
" Good service and car as described. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by IGOR - 29 November 2021
" ... "
" ... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ANDREW - 29 November 2021
" My only gripe was that i filled the tank with petrol at the petrol station in Larnaca airport and I was later charged by Sixt saying it was not full. Could not contest it as they were closed at the time of drop off . "
" see bellow "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by MICHAEL - 27 November 2021
" Very straightforward and pleasant experience. "
" Few issues with the car like cruise control didn't work, the button on the hand brake wouldn't release so couldn't use the thing and the RH speaker wasn't working. Ironic considering it was a 'Beats' special model. One of the entrance barriers to the drop-off wasn't working but the other one was. Nothing life changing and the car was perfectly adequate for the mileage we used it for. SixT staff were faultless.. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by GERJON - 27 November 2021
" Auto Europe should not let customers fall in the trap of a prepaid credit card not being accepted. So Auto Europe should only accept credit card payments online with VALID credit cards for the rental agents! Or have before any payment is done, a RED flashing flag, saying that the debit card being used for the initial Auto Europe card is not acceptable for the final rental and if you want to wish to continue with the payment! "
" Using "sixt" and a very worn old car. Also sixt trying to let you pay for "an air conditioned" car for extra money? What a load of bollocks "Sixt" Larnaca is terrible. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by KEVIN - 25 November 2021
" The booking was easy, collection of the car was easy. I feel we got this damaged car because we opted for the extra damage insurance and no matter what we might do to it the hire company wouldn't get any money from us. "
" It was the most battered looking car we've ever hired. It had many small dents on the bonnet, badly patched bodywork and a gash to the back passenger door. The petrol gauge wasn't accurate. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by JAMIE - 24 November 2021
" Always find the best rental deals with AutoEurope, but on this occasion the vendor Europcar has let them down with some unfair business practice. "
" When collecting the car was advised that i had to pay for a full tank of fuel in advance at the time of collection. This came to approx 70 euros. This is unlike almost every other rental where the fuel policy is full to full. This is a very unfair practice for holiday rentals, where you may not be using very much fuel, certainly not a full tank within a week. When I dropped the car back there was still half a tank remaining, which I had already paid for and was not offered refund for. Leaving me 35 euros out of pocket. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DAVID - 23 November 2021
" Great people shame about the car!! "
" Team were generally very good, the car was awful, bashed around badly at the front and all corners damaged. Engine running poorly and brakes were poor. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 2
PAPHOS, CY - Reviewed by OWEN - 23 November 2021
" Overall a good experience. You have to queue at the airport to book out you car which is pretty normal. They take a credit card deposit in case of any damage, but overall booking and collection and delivery all good. "
" A very efficient and straightforward hire where the guys in Cyprus airport were very good and fair and collection with little fuss and delivery back with little fuss. Overall a good experience and would deal with again. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by KENNETH - 23 November 2021
" Vehicle supplied not fit to be a hire car, very tatty condition with high mileage (131,000 km) on clock "
" A well used in poor condition car with 131000 km on clock, never again "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by RAYMOND - 17 November 2021
" Very nice "
" Everything ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by MICHAEL - 17 November 2021
" Overall it was all very easy and we had no issues "
" It was all very easy. I think the only thing was the condition of the child's car seat was not quite as good as we had been expecting and in 2021, I would expect car companies to be able to provide car seats that are fitted using isofix. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by JENNIFER - 17 November 2021
" As above. Did not enjoy the period of the hire as did not feel I could trust the company as immediately after pick up the email I received regarding my signing for condition was untrue and inaccurate and therefore raises issues of trust "
" Counter staff were rude and disinterested when asked for information/ explanation. I was asked to sign for car when we got to parking lot then later received an email saying I had sign re car condition when this had never been mentioned or checked through with me and the photos that were attached were not the photos taken at the time of pick up. The person handing out the keys took pictures however it was dark and the pictures that were attached to what was allegedly signed by me were not those photos. Same at drop off , no one there left keys in box then later received an email saying I had signed for return condition. Due to this I felt I could not trust this company and felt there actions unprofessional,unacceptable and unethical. Additionally I have never received a hire vehicle is such poor condition externally. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 2
PAPHOS, CY - Reviewed by DIANE - 16 November 2021
" Rip off company don't why people use them joke "
" Complete rip off I will never use again petrol was paid upfront full tank ripped off with price and told just bring it back empty we don't do many miles so half a tank left then they would not let me do the deposit my does not have credit card so we had to pay full insurance and then told to add me it was a further £75 Just interested in getting as much money as possible from us keep away from this company Complete joke "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 5
LARNACA, CY - Reviewed by PHILIP - 16 November 2021
" See my comments to question 3 "
" The prices for hire cars in Cyprus have doubled in just over a year. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by HOWARD - 15 November 2021
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by STEPHEN - 13 November 2021
" Better condition car = better experience "
" Car was rather shabby. Key kept getting stuck in ignition. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by URI - 13 November 2021
" No complaints. "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by BETH - 12 November 2021
" The person who served me at the counter was very rude, first of all she was on the phone for ages whilst serving me. She then noticed something on my driving license and proceeded to frown at me until she had finished her phone call. She then started to tell me how my driving license wasn't valid because i had only been driving for 3 months - i explained to her that that date is when the card was renewed and if she would turn to the back it would say that i have been driving since 2011. She did not believe me and kept arguing with me, asking if i have my old license (which i do not because they make you send it back to the dvla in the uk), when she finally realised she was wrong she didn't apologise. she made me feel very stressed and anxious for the first 15 minutes of my holiday - not happy with her at all. car was nice and the drop off experience was fine. "
" The person who served me at the counter was very rude, first of all she was on the phone for ages whilst serving me. She then noticed something on my driving license and proceeded to frown at me until she had finished her phone call. She then started to tell me how my driving license wasn't valid because i had only been driving for 3 months - i explained to her that that date is when the card was renewed and if she would turn to the back it would say that i have been driving since 2011. She did not believe me and kept arguing with me, asking if i have my old license (which i do not because they make you send it back to the dvla in the uk), when she finally realised she was wrong she didn't apologise. she made me feel very stressed and anxious for the first 15 minutes of my holiday - not happy with her at all. she also frowned at me when i said i didn't want to upgrade my car to one with aircon, and was rude about that. my car did have air con so i think she was trying to con/ upsell me. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by SHIRLEY - 11 November 2021
" Great service quality car "
" Great service, great staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by MICHAEL - 11 November 2021
" very pleasant experience "
" A pleasant and easy process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by NIGEL - 10 November 2021
" Autocar, as always great. Europcar staff great. Car was "getting on"!! "
" Staff were friendly and helpful. Vehicle was older than I expected. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by KELVIN JOHN - 10 November 2021
" Same as any other notable car rental company "
" okay "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ALEXANDER - 09 November 2021
" Same as above "
" Very smooth, no waiting around and offered a complimentary upgrade once at Larnaca airport which was very kind. Overall, very happy with the service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by VALERIE - 09 November 2021
" Great efficient service & staff with great prices "
" As usual we were greeted very well and our paperwork was quickly organised - literally drove off in the hire car in around 15 minutes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by MARK - 06 November 2021
" We loved Cyprus "
" Great thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by CATHERINE - 04 November 2021
" No problems with booking through Auto Europe but in the past we've always picked Sixt which exceed Europcar with the quality of cars. Also paid more for full to full fuel and they charged me beforehand in case it wasn't brought back full. Never experienced that with Sixt. They take your credit card details so why charge you beforehand? "
" It was Europcar at the airport, was given a Citeron C4 which was in quite poor condition, very scratched and felt like it was going to cut out every time we set off. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by VAN - 03 November 2021
" Overall average "
" Old fleet vehicles...comparing against Hertz/Sixt "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by JONATHAN - 02 November 2021
" Rent a wreck poor service and terrible condition of car given . "
" Maybe should have been named rent a wreck. In all the trips we have been to Cyprus this was the worse car. There was not a space on the car that wasn't dented or damaged or scuffed. My husband stood at the counter for a good 5 mins and was not acknowledged even though there was no one else there. Only when I arrived at the desk was he served. This was one of the dearest small car hires we have done in Cyprus and the worse . "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LARNACA, CY - Reviewed by STELIOS - 02 November 2021
" Good "
" Car condition not what you'd expect from the company or the price! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LARNACA, CY - Reviewed by BARBARA - 01 November 2021
" No comment "
" This is the first time that I have been unhappy with the quality of the vehicle hired. It was in a very bad condition. No interior lights and the tyres were flat when I got it (I had the air filled during my stay). The car was terrible on the highway and on hills. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
PAPHOS, CY - Reviewed by LEIGH - 30 October 2021
" Excellent company. Good rates and extra insurance deals "
" Quick pick up and excellent drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by DOMINIC - 30 October 2021
" Great "
" Brilliant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by RONALD - 29 October 2021
" Overall very happy with your service, just the cost of the car hire doubled from last year for the same car and the same weeks . "
" Very happy with the car and excel service from Europe are. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by KAY - 28 October 2021
" Old cars with premium prices for rental easy booking & great staff at Larnaca airport "
" Cars seem to have doubled in price. Car had lots of damage was 5 years old. Alarm kept going off headlight stopped working. If you are going to charge premium prices you really should ensure a decent quality of car. Europcar staff were all brilliant & helpful "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PAPHOS, CY - Reviewed by DAVID - 28 October 2021
" Smooth service from booking to return of the car. "
" Really good service at the desk, personal handover of the vehicle ensuring I was happy with the car and condition then again assistance when returning the car and cancelling the insurance bond and fuel charge. Why can't all companies provide this level of service? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by CARL - 28 October 2021
" Question. This car had so many scratches, dents and damage. I'm assuming that people have been charged for this - so why hasn't it been repaired ? I'm beginning to think the car hire in Cyprus is a big con with many costly trip hazards for the un-inititiated. "
" Once I had received the keys, I was told where to find the car, there was not going to be anyone there to hand it over to me. The damage report had been completed. Once I found the car, I was supposed to accept the damage report as a given, but I took photos all round and I found a lot more damage that was not on the report. It was dark at this time, and if you don't know what you are looking at, you'll get stung. Also, although I had purchased top up insurance with the booking, I was told that I should purchase Europcar's. This I feel is an attempt to con. It's a nightmare anyway, and other people may not be so switched on to realise they've already bought it. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by DAYNA - 27 October 2021
" Na "
" The charges for the booster seats are way too expensive. If they were a reasonable price I would recommend but I won't at the price they are "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by IRIS - 26 October 2021
" Absolutely horrible experience Never would use again "
" Full to empty policy with high petrol price Charged for 2.driver after webpage stated free "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by TERRY MICHELLE - 24 October 2021
" Wouldn't agree to any refund for early return of vehicle. "
" Wouldn't agree to any refund for early return of vehicle. Car past it's best but staff very good. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by ANDREW - 24 October 2021
" I wouldn't hesitate to use again.Andy "
" As always service was 100% "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by MARTIN - 23 October 2021
" Hassle free car hire at a fair price, will use this company again. "
" I have used Europcar before and I will use them again as I find their service to be excellent. The booking desk is in the airport terminal and most importantly the car is also on the airport, no messing with shuttle buses. The staff are very pleasant and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ANTONY - 20 October 2021
" See question 3 "
" The car that I picked up at Larnaca airport should not have been on the road!!! The front suspension was knocking, I don't think there was any bushes remaining in the wishbones, it was knocking even on smooth roads, also brake disc's were warped/bent. The front seat's were very badly stained and dirty. I exchanged this car at Paphos airport for a more roadworthy car, and was informed that other people who had hired the first car had also complained about the road worthiness of the car. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by SIMON - 19 October 2021
" The collection and drop of process at the airport was very easy "
" No problems all very easy and straightforward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANTHONY - 19 October 2021
" You did not say there is a fine for shortage in the tank I said charge it to my card then he points out the is a penalty for the 5 euros of 20 euros very bad experience "
" The guy was very rude because I was 5 euros short in the tank I said I was Saturday night and you had to guess the amount before paying "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by RICHARD - 19 October 2021
" I was disappointed with being charged for fuel and the cost was taken from my account and when the cost was refunded I still had to pay because of exchange rates "
" Helpful staff as my wife is disabled,the vehicle was delivered to me. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by PHILIP - 18 October 2021
" All good thank you. "
" Hassle free pick up and drop off. Friendly service. Thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AYIA NAPA, CY - Reviewed by TIMOTHY - 15 October 2021
" As above "
" The booking form did not mention that we needed to confirm the booking 24 hours before the pick up. It only said to call on arrival. Which we assumed was to the pick up point at the hotel. We had to then make our own way to the local office, who we can't fault the dealt with the situation quickly and efficiently. Your booking form needs to be clearer when to call to confirm. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by KHAN - 14 October 2021
" We were waiting at the pickup for close to 30min trying to get the right car we had ordered and in the end they gave us a banged up 7 seater that one wouldn't expect to hire from a reputable hire company "
" Once we went outside to pick yo the car, they had a different car to what we had booked. The guy at pick said they didn't have the car we has booked and that was not his fault / problem and we should deal with the desk staff. After an exchange of words with my wife, he eventually called the desk staff and they gave us another 7 seater which was quite banged up and all the incar instructions were in Japanese "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by MICHAEL - 14 October 2021
" Easy to book and reassuring to have a money back cancellation policy. "
" The car was very old with 150,000km on the clock. Many small body damage items. No washer fluid. Stiff gear change, over sensitive brake pedal, rattling suspension bushes. I expected better from europecar. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
PAPHOS, CY - Reviewed by ROSALIND - 13 October 2021
" Easy to use car was ok but a little under power "
" So easy to use staff excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANDREW - 13 October 2021
" As above "
" Auto Europe - when I calked to explain I wanted full to full , as the car I booked did give me options to have it (the agent told me it would have) I told it him 3 times it didn't and he instant it was. Poor customer respect. It was a special occasion for my wife and we required a white fiesta. In past eurocar had told me just to call up ? So I didn't even ask this from your agent. He said I could have full to full but it know cost me a further £30 hire. I had emailed you 2 week earlier and gad NO reply, he stated that No emailed had been sent - was just rude and unhelpful. I declined your offer and dint resolve the issue.. Hence low score auto europe and good score Eurocar "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by MARTIN - 12 October 2021
" Usually great prices although post pandemic the pricing is very high "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by MATTHEW - 12 October 2021
" Great price! "
" Unfortunately, the car needed a service so was not the best experience to drive. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by BARUCH - 11 October 2021
" The car's brakes were broken and it was difficult to stop the car. I called the rental company to help me and the clerks laughed at me. It's unsafe. And the behavior of the clerks is inappropriate "
" The car's brakes were broken and it was difficult to stop the car. I called the rental company to help me and the clerks laughed at me. It's unsafe. And the behavior of the clerks is inappropriate "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by RONALD - 11 October 2021
" Very happy "
" Very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by PETER - 09 October 2021
" With I was happy with the booking process the service from Europcar in Cyprus was appalling. "
" Although the booking stated full to full on the fuel they still charged me up front for the fuel then refunded it when I returned. The car was in very poor condition and was all they had after the first two cars offered to me had a problem with the doors. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by WAYNE - 09 October 2021
" Would definitely recommend. "
" Would definitely recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by PETER - 09 October 2021
" Just a 1st class overall service from start to finish "
" Excellent car , very clean and well serviced "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DAVID - 09 October 2021
" I have used Auto Europe on a number of occasions and will use them again. "
" For the price I paid, I expected a car in better condition. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LARNACA, CY - Reviewed by PREM - 08 October 2021
" Nightmare.! "
" Already written a report.! We had an intermittent Fault with our seat Belt Warning Light it would constantly Beep.! We explained this to Sixt they were just Not interested.? "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by WENDY - 08 October 2021
" we have used europcar many times in cyprus , we never quite know what reception we will get, sometimes its good sometimes its average a bit like the car i know we only chose a small car as the cost has risen so much this year . but i expected something a bit better . these companies should value returning customers "
" when i booked i chose full to full option, on arrival at counter was told to pay for fuel which i did,and bring back empty or get a refund of fuel on return . vehicle was quite tired looking on a 2018 plate i believe very marked. we were told to take our own photos before driving away. On return as it was 06.30 no one on return desk, just had to put keys in box , went back to rental desk inside airport to query how we get refund on full tank of fuel , she said they would check it when they get in and refund us it . until i get my credit card statement i will not know if that was done "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 5
LARNACA, CY - Reviewed by MARTIN - 06 October 2021
" Quite happy "
" Everything fine we have used them a few times before. The car had a fair bit of damage which was fine but I felt the price of nearly £300 for a week expensive considering I've had 2 weeks for that at the same place for less but otherwise all good. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by TERRY MICHELLE - 05 October 2021
" We visit Cyprus regularly and have always used Auto Europe when booking a hire car. We have looked at other hire car brokers, but while they may sometimes be slightly cheaper the hire car companies used by Auto Europe, their customer service and the flexibility of their booking system make them a better option. "
" We visit Cyprus and have regularly used Europcar. They are on Airport and competitively priced when booked through Auto Europe. The cars are a bit battered, but mechanically sound and the staff are generally very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANDREW - 05 October 2021
" Not satisfied and will not use this company again based on this experience "
" Smallest and oldest car given on the forecourt Don't agree with paying for full tank of fuel as we were away for a week and never going to use all of it so was returned with well over half a tank so they are on a win win. Had a better service previously so probably won't use this company again "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 2
LARNACA, CY - Reviewed by BRUCE - 05 October 2021
" OK "
" An excellent car (Kia Ceed) in good condition. Very economical "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by BHUPENDRA - 05 October 2021
" Great straight forward collection and drop of with great customer service from all staff "
" Very good, car had a defect but they swapped out the car straightway "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by CHRISTOS - 05 October 2021
" Booking process all fine but my comments above about the counter experience had a negative impact on my view of the overall service provided. "
" Incredibly efficient service. But the relentless persistence of having to take out additional insurance at the counter is truly shocking. I booked the additional insurance online when making the rental booking yet was still pushed to take out they more insurance when picking up the car. I find it appalling that things aren't made clear when making the booking online. There shouldn't be any need or requirement to pay more money and take out additional extras at the counter. It should simply be to pick up the car. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by WILLIAM - 02 October 2021
" Disappointing "
" Not obvious which counter to go to for collection. Parcel shelf on car not held by cord so very annoying. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by SHERIDAN - 02 October 2021
" Generally pleased with the car hire. "
" The car was 7 years old and showing signs of wear. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by LIZA - 01 October 2021
" As above "
" The car was less powerful and more awkward to drive than other cars I've rented in a similar price range from other companies. When we arrived some of the guys we spoke to were unfriendly and unhelpful. One guy behind the glass who we returned the car to was more friendly but the other guys just seemed to be lurking around.. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by BRIAN - 01 October 2021
" Very happy with the overall experience. "
" Very good but would have liked the car that was advertised in my case it was a kia and I got a VW up. Underpowered for climbing steep mountain roads. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by JOHANNES - 30 September 2021
" All good and easy "
" Car brought to my hotel was really helpful, and the ability to drop it off at the airport at the end. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by NEIL - 30 September 2021
" Service from AutoEurope good "
" Excellent service at pick up and drop off. Lack of cover to hatchback boot resulted in my concerns about security of luggage etc when car left parked. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by PHILIP - 30 September 2021
" Easy to book a car will be going back soon "
" Very friendly staff quick and efficient with booking in "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by SALLY-ANNE - 29 September 2021
" Easy to book, cheaper than most. All very efficient. No problems. "
" Staff at PFO & LCA were excellent. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
PAPHOS, CY - Reviewed by ALEX - 28 September 2021
" Pleasantly surprised Will definitely use again! "
" Really straightforward and easy - relatively new car in great condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DAWN - 28 September 2021
" Will use again "
" Quick and friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by STEPHEN - 28 September 2021
" x "
" Older vehicle, photographs taken and chart given for all existing damage; no hassle at either collection or drop off with friendly helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by CHARALAMPOS - 26 September 2021
" Autoeurope is complicit to these deceitful and unacceptable practices "
" When I arrived at Paphos Airport, Europcar informed me that the car does not have any Air-condition. All the cars I have hired in Cyprus always have air con. Your booking process had NEVER shown that the car did not have air con from start to payment. I had no choice but to pay Euro 64. This was a deliberate action to deceive the customer. It is totally unacceptable. Please refund E64. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LARNACA, CY - Reviewed by ANTHONY - 24 September 2021
" Quick and easy process, and decent cars. "
" We always use Europcar. Friendly and efficient service, and usually decent cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by JIM - 23 September 2021
" unroadworthy vehicle as i said had to get it changed "
" i have emailed my complaint . after having to pay another £114 we got a car that wasn't roadworthy and had to get it changed on our 2nd day "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 2
PAPHOS, CY - Reviewed by KASPAR - 23 September 2021
" Need for a credit card is random. Why not book same amount from debit card? Nobody else does that besides Sixt. "
" Car is very old, makes weird noses, gears don't shift, black color with heat is madness. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by PAUL - 22 September 2021
" Easy to book and clear instructions "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JOSEPH - 22 September 2021
" From the desk to the collection of the car was first class "
" From the desk to the collection of the car was first class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by CHRISTOPHER - 22 September 2021
" Arrived at airport and went to desk, be awareness that you will need enough funds on a credit card to block out for the security deposit. €900 for the insurance and €100 for the fuel (has to be returned full). The pick up and drop off we're seamless and the staff polite and helpful, we booked a C2 category car and were assigned a Kia Rio which was a good runaround for our two week stay. "
" In essence this is SIXT offering a discounted service. So same experience you get using SIXT, only cheaper. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DAVID - 20 September 2021
" They tried there best to sort out Europcar but were unable to get them to move from their intransigent position "
" They have no consideration for loyal customers. Being ripped off for slight changes is unacceptable "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by CHRISTOPHER - 20 September 2021
" Normally a good experience and receive good rates "
" I have used your firm many times. Not normally any issues. There was some confusion by the Counter staff about the charge of an 'Additional Driver' My rental agreement included the first additional driver but the counter staff misunderstood and thought it meant the initial driver!! Think it might need rewording to be clearer as it took a while for me to make them understand. They were trying to charge for an additional driver. Just lost in translation - but needs rectifying "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by MICHAEL - 20 September 2021
" Quick and efficient "
" Excellent service from the staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by MARK - 15 September 2021
" My experience with you was very good and I would use you again "
" It was very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by SHAUN - 15 September 2021
" Vast sum of money for an awful car "
" Ordered mid size that means 2 suitcases in the boot, got allocated a Kia Rio, very small only room for 1 case in the boot. Apparently didnt select air con so got stung for another 50 Euros, when I booked took out the extra cover option (paid more ) at the desk at the airport was told if car was stolen I'd be liable for 900euros unless i paid 168 euros , not sure what the extra cover option i took out covered me for so overall spent around 650 euros for an awful car left a bad taste felt like i'd been ripped off and wont be using Europcar ever again "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by CARL - 15 September 2021
" Awful "
" Horrendous - no AC in car hire had to upgrade with car seat and full fuel not informed prior !!!!! Upgraded car was not suitable - horrid service "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by VAQAR - 14 September 2021
" The booking process was easy, thogh when I clicked on the link you sent me in the email to pre register with Europcar to save time on arrival the link said it could not find the booking. I phoned your office who assured me my booking was there but sometimes the link does not work. "
" The Kia Rio I was given at Larnaca Airport was a 6 year old, high mileage and poorly maintained car. In my years of hiring cars on holiday I have never had as old a car and in this state. The fuel guage didnt work properly, the driver's window switch worked ßfter many attempts. The gear shift was nit smoth at all as you had to fidfle around to change gear or double clutch. The staff were excellent though, especially in the return office in the car park "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LARNACA, CY - Reviewed by JOANNA - 14 September 2021
" Great service Nice little car Quick & efficient service from pick up to drop off "
" The lady at checkin was very efficient A great easy transaction Fully recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DAVID - 13 September 2021
" Under pressure for more money at pickup desk when after a 4-5 hour flight just wanted the car "
" Still pressured to take on more insurance when advised by you not to pay anymore Didn't realise had to pay anymore for being over 70 as this was not in initial payment "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by ANDREW - 11 September 2021
" Not good as befor "
" Cars not as good as befor "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 2
LARNACA, CY - Reviewed by OLGUN - 11 September 2021
" The service was easy to use "
" More expensive than normal Did not feel desk staff were trustworthy in relation to the holding amount "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by NICK - 07 September 2021
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ERIKA - 05 September 2021
" Variety of cars and reputable suppliers to choose from "
" Very nice car in excellent condition and fast service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by MARTIN - 04 September 2021
" Staff good just need to pay a bit more attention to cars "
" Car should really be disposed of, more dents and scratches on car to many to put on paper "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
PAPHOS, CY - Reviewed by STEPHEN - 04 September 2021
" Easy process - from booking to return - thanks "
" Excellent service and a quality car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AYIA NAPA, CY - Reviewed by MARK - 03 September 2021
" Very good and Maria at ayia napa was brilliant "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by IAN - 02 September 2021
" Very satisfied "
" We're back out in September would love to use you again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JOY - 01 September 2021
" Good little car...hassle free "
" Quick pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by RICHARD - 31 August 2021
" Felt like I was being taken advantage off and ripped off, won't use again "
" When I arrived at the desk I was told my car did not come with AC and was offered an upgrade at a cost of 380 euro, this then decreased to 180 euro, then 120 and finally 80. The car I was given had AC. Initial feeling was I was being being ripped off "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by JOHN - 28 August 2021
" Not you fault but surely you are getting the vehicles that companies are supplying YOUR customers "
" Car has biggest piece of junk I have ever hired in 25 years "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by ALEX - 21 August 2021
" Autoeurope is a good service. Europcar has let us down massively. "
" The car itself was absolutely awful. Not sure of age but it was not the standard we are used to and usually receive. I commented on this as we were picking up the car in the front car park as we passed all these pristine europcar cars just sat there. It had a useless aftermarket radio and a gaping hole in the dashboard. It didn't have any grab handles to get in or out and I have a bad back so really struggled. The seating was awful. The car itself was old and had tens of thousands of miles, and certainly drove like a car that has been used and abused. Honestly the worst car hire experience I have ever had and we will not be using Europcar again for our two annual trips to Cyprus as we have done previously - not worth the risk of getting such an abysmal vehicle again. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by CHRISTOPHER - 20 August 2021
" Good experience. Will use again. "
" Quick and efficient service. Upgraded me to a small SUV as not happy with the older car assigned to me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by DOUG - 17 August 2021
" Easy to book and easy to amend when I realised a mistake in my booking. "
" Friendly, polite and helpful staff at airport. Excellent value. Used many times. Sadly car we were given was a little tired, but spotlessly clean inside. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by LOUIS - 17 August 2021
" Service was good but car condition / maintenance was poor "
" Service was good but car condition / maintenance was poor "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 3
PAPHOS, CY - Reviewed by MARK - 15 August 2021
" I didn't get what i booked "
" At check in they did not supply what i booked. I booked with fuel full return full and was instead charged for a full tank of which i only used a quarter. There was an offer of free additional driver, the staff tried to charge me without saying and then i took it off due to cost so my wife wasn't able to drive. No washer fluid in the vehicle. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 6
PAPHOS, CY - Reviewed by LEE - 12 August 2021
" See above "
" It was europcar, not happy with your fuel scam, hidden in post sale information. Dishonest, false advertising and a bad start to the holiday. I'll be sure to warn as many as possible on social media in coming days "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 3
PAPHOS, CY - Reviewed by MARK - 10 August 2021
" As above "
" Real problem with the fuel policy. No garages were open near the airport to fill the tank. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by BARRY - 05 August 2021
" Your staff members I spoke to was totally disinterested in trying to help me and just kept repeating the same terms and condition "
" The day before my flight I got a positive test result for covid 19, your company policy was it is to late to transfer to a future date, so I lost £296 and under the current circumstances I find that To be unfair. But if I'd taken out your Insurance it would've been fine to change. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by MATTHEW - 04 August 2021
" fine "
" We got in 3 hrs early due to flight being changed, to be told only cars they had earlier were 2 classes about our booking and more money, when i called her bluff and said i didn't mind waiting and i believed they were after more money, The Lady found a car in our class surprise surprise "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by VALERIE - 04 August 2021
" I would just say a better welcome would have been nice - overall the rest of the team at paphos airport made up for one persons failings "
" Great booking experience - sadly Monica on reception wasn't very welcoming or happy - luckily we had a great guy hand over the car and see us on our way. The return of the car was so efficient and quick again the chaps were amazing. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by MATT - 01 August 2021
" Would use again, easy, great service "
" Easy to book, collect and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by IAN - 01 August 2021
" Had confidence in the car "
" Efficient and reliable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by RAMI FADLO - 01 August 2021
" smooth and swift service "
" excellent experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by BARRY - 31 July 2021
" Very easy to book a car "
" Very efficient pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by DANIEL - 31 July 2021
" definitely would recommend "
" Great service very quick with friendly stafff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by MARK - 30 July 2021
" The car let it down "
" Old car , underpowered on hills . Aircon not very good . "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by PAUL - 29 July 2021
" Very efficient, quick collection, although there was a bit of a queue behind us, so glad we were at the front of the queue. "
" Great value for money, book early to get the best prices. Few minor dents and scratches on the car, but nothing significant and mechanically perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by STEPHEN - 23 July 2021
" Loved Cyprus, glad to get back in my car when I got home! "
" Very pushy with the up-selling, not sure the golf she put us in would count as an upgrade, no Bluetooth, no nav, basic ac. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by GARETH - 15 July 2021
" Quick and easy service "
" Easy quick pickup at the terminal and same fast drop off. All the staff we interacted with were efficient and polite. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by CAROLINE - 11 July 2021
" very pleasant staff "
" we gad a first car which gad problems and the change of car was swift "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ANDREW - 07 July 2021
" Very pleased with the service and the car. "
" No problem from arriving at the desk in the terminal to dropping the car off 15 days later. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by MARTIN - 06 July 2021
" No problems and it gets even better when you drop off, don't have to do that credit card thing. Well worth it nice and quick. "
" No problems what so ever been using them for years" all good " "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by HUGH - 04 July 2021
" Very simple process for booking "
" The initial car had a fault with the battery. The car was replaced though I had to return it to the nearest Sixth office which fortunately wasn't to inconvenient. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by KYRIACOS - 03 July 2021
" 10 out of 10 "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by WENDY - 29 June 2021
" we always book through auto europe always good prices and efficient if you need to make changes in these uncertain times "
" Car was slightly older than we have previously had and had quite a few marks on it , these were all catalogued by lovely member of staff before we took the vehicle. They did have a lot of newer cars out for collection so i guess it was luck on the day "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by CHRISTOPHER - 11 June 2021
" Easy to book with AE, it would be nice to be able to see that "GetYourCar" was a brand of Sixt and not some independent small operator "
" Very efficient, nice people, very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by KIMBERLEY - 09 June 2021
" I feel the the whole experience was well worth what I paid. "
" The car was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by CHRISTOPHER - 08 June 2021
" Excellent service from Auto Europe & Sixt Thank you "
" Excellent service from Auto Europe & Sixt as usual. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by DARREN - 06 June 2021
" On return of car no deposit has been sent to me I was told €100 would be put on my card but nothing also tried to extend the hire but was double the price "
" The hire was fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANDREW - 02 June 2021
" Car drive was ok No one back at airport to drop car off to "
" Car window all inside was thick with dirt and had to clean them. So bad you could write your name on inside of window. Inside of car, especially seats where not clean. Have been hiring cars in cyprus for 5 yrs Worst experience I have had. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 3
LARNACA, CY - Reviewed by JONATHAN - 21 April 2021
" See above "
" The pickup experience was awful. This wasn't assigned to Cyprus airport car- a company that doesn't exist- but to Europcar. They had 1 person working on the counter, slowly. It took 55 mins to collect the car. I would usually be home by then. And I wasn't even the last. Every other company had at least 2 agents and cleared their queue in 15-20 mins. I won't rent from Europcar again, and I can't use auroeurope in Cyprus if you are going to assign me to them via fake companies like "Cyprus airport car" "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 5
LARNACA, CY - Reviewed by NEOPHYTOS - 07 April 2021
" N/a "
" Too exxpensive damage report for minor scratches "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LARNACA, CY - Reviewed by IGOR - 05 January 2021
" It wasn't awful, but I think next time I'll try another rental company. "
" The car was very old and in poor condition. Had a very old radio, no phone charger, and a whole in the dashboard. It wasn't very expensive, but still, I expected a lot better. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
LARNACA, CY - Reviewed by WAYNE - 02 January 2021
" Not very flexible when most companies are trying to be. Unsatisfactory. "
" Awful. I booked a car which I tried to unbook under 24 hours later due to my flight cancelling and refused a refund as it was under 48 hours before booking. I think you should as a matter of goodwill in these troubled times refund me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by PAUL - 09 December 2020
" Good value but nobody at drop off to ensure that everything hing was fine. "
" One or two minor faults but nothing serious and nobody there to drop off to. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by KEVIN - 07 December 2020
" fast and efficient service "
" good friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by BEHNAM - 01 December 2020
" Europecar in Cyprus is a worse car hire I have ever seen "
" I have been bullied for the faulty car provided by Europecar "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 3
PAPHOS, CY - Reviewed by JAMES - 17 November 2020
" Same as above "
" V pleasant experience although wasn't aware that my booking didn't come with Aircon. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by PHILIP - 16 November 2020
" Due to British lockdown easyJet cancelled flights home so had to leave Cyprus one week early. Loosing one week's hire car & having only used half a tank of fuel due to lost week, found myself greatly out of pocket on this occasion "
" Not happy that I had contract for full to full yet on arrival had to pay for a full tank of fuel 47 euros. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by MARTIN - 15 November 2020
" Comments as above. "
" Always hire our cars through you, unfortunately this car was by far the worst we have ever had. It really should be taken out of service. The car had more scratches and dents it took us ages to record defects. Inside of the car was terrible seats were so badly stained we had to put towels on them for fear of soiling our clothes. Also we had to spray the inside of car with air freshner, smelt terrible. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
LARNACA, CY - Reviewed by KAREN - 14 November 2020
" Customer service excellent "
" Excellent service in very difficult times "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by PETER - 11 November 2020
" yes "
" The counter staff were pushing for excess cover even after I explained that I had my own cover. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 2
PAPHOS, CY - Reviewed by JONATHAN - 10 November 2020
" Really disappointing. Extra charges and petrol policy will stop me booking again "
" Really disappointing. Extra charges at pick up and petrol tank policy a debacle. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by PAUL - 10 November 2020
" As we go twice a year will use auto europe again. "
" car was very clean and not very old, but windscreen washer did not work and did not get all the deposit back for some reason(the deposit was for not taking the eurocars insurance out, I had my own hire car excess insurance. eurocar charged me £54,i should have been told that I was going to be charged. NOT HAPPY. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DEAN - 10 November 2020
" Good experience "
" Good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ERIC JAMES - 10 November 2020
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by RICHARD - 09 November 2020
" Good experience "
" Easy to book, helpful polite staff, lovely clean car, body work of car had quite a lot of damage, no problem as these were all logged on the paperwork when I picked up the car, would use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by FRANK - 09 November 2020
" Friendly and efficient service! "
" Friendly and efficient service!! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by MARIOS - 07 November 2020
" Felt pressured and had to pay for a full tank of fuel knowing I would not use it "
" booked a car hire to Larnaka Airport Cyprus with you and part of the agreement regarding fuel was FULL to FULL which suited me fine as i was only going home in it Sixt reception though insisted on FULL to EMTPY and made me pay for a full tank of fuel which i contested to no avail cost Euro 29.68 + vat also another unexpected surprise was the cleaning fee of Euro 7 + vat that's understandable because of sanitation requirements ,but the fuel agreement been changed is not acceptable I took the car back with half a tank of fuel and asked the attendant of claiming back that amount and was told to get in touch with the company I booked with yourselves can you please investigate as I am not at all happy thank you. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by MARK - 03 November 2020
" Very efficient collection and drop off. No nasty surprises and good condition car. "
" Very efficient collection and drop off. No nasty surprises and good condition car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by MICHAEL - 02 November 2020
" very disappointed,could of easily took 1 day full hire from me and refunded the other 2 days back knowing i couldnt drive the car legally. if your reading this,do you think i'd ever hire a car from yourselves again? bear this in mind i'm in cyprus 4 times a year and always hire a car "
" i'm a taxi driver and in september 19th 2020 my licence had lapsed without me knowing and basically i couldn't rent the car. and lost my money all of it,no offer of good will partial refund when i rang up. i never got to drive the car "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by CLIVE - 01 November 2020
" Very efficient "
" Very smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by STEPHEN - 31 October 2020
" Good choice of cars and prices "
" Good price Good car No queues Efficient check out / in No rip offs on return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by PAUL - 31 October 2020
" As above "
" Very pleased with the experience. My only 'gripe' is that I asked for a manual gearbox but they didn't have one so I was given an automatic instead. Fortunately I had driven one before albeit many years a go. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by LEIGH - 31 October 2020
" Would definately use again "
" All very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by BRENT - 29 October 2020
" No problems using auto europe "
" Everything went smoothly apart from a rather long wait at the counter. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by CATHERINE - 29 October 2020
" I can only repeat how frustrating the whole process was (I was boarding in feeling quite angry) as outlined above "
" I had booked a fiesta and got a Nissan note. Whilst the car was clean it was a shed! Dints and scratches in a number of places. It took nearly an hour of my time to get the rental, queues were not long but so so so slow! I'm comparison your competitors where sailing through customers. I was left feeling frustrated and totally unhappy! "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by PETER - 29 October 2020
" All good thanks "
" Everything was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DAVID - 29 October 2020
" Helpful and professional "
" Helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by EMMA - 28 October 2020
" No faults first class "
" Excellent service and great value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by NIKOLAOS - 27 October 2020
" Everything was amazing. "
" Amazing across the board. The car was completely clean and disinfected for covid, the staff there was great and all that with the best price on the market. 5* "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by CHARLES - 27 October 2020
" Paid for Full insurance, only to be told at Pick up that it was not valid with them and had to pay 148Euros extra insurance "
" Paid for Full insurance, only to be told at Pick up that it was not valid with them and had to pay 148Euros extra insurance "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DEBRA - 27 October 2020
" Easy, quick and very competetive "
" Excellent service. Polite staff, quick service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by SIMON - 27 October 2020
" Great "
" Everyone was lovely from the woman who did my contract to the guy who checked over the car and brought it to me (wheelchair user) to the quality of the car to the guy who took the car back from me and drove me to the terminal. Competent and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JOAO CARLOS - 27 October 2020
" All good with Auto Europe "
" The service was very friendly and efficient from both the counter and at the collection. The car condition was disappointing for a couple of things: 1-The sealing silicone/ rubber around the passengers doors were releasing some kind of sticky black thing. I'm not sure if they tried to make it look nicer or if it is the silicone itself. The problem was that every time we opened the door, we got our hands dirty, and eventually stained our towels and clothes. 2- The car key has come loose from the control, right by the next morning. I used a key ring to hold it together, as it would have been about an hour to go back to the airport for this. This was also quite annoying. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LARNACA, CY - Reviewed by VIACHESLAV - 26 October 2020
" Recommend "
" Good service and friendly staff, recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by MARVIN - 26 October 2020
" I want a full refund for the second and obviously duplicate booking. I can't believe the response of a member of your team refusing to grant a full refund. There was a technical fault, "
" RENTAL DETAILS -------------------------------- Voucher Number : 5178762 Inquiry Type : Request Reservation Statement from Auto Europe Comments : I made a reservation on autoeurope.co.uk at 04:30am, it failed at the payment stage. I tried again at 05:30 and this time payment was confirmed. Checked my email mins later to discover 1st reservation had succeeded leaving me with two identical bookings albeit the second reservation was slightly dearer. Requested refund for 2nd booking & received the following "as a goodwill gesture we have to cancel your reservation with a fee of £95" I want full refund for booking 5178762 and keep 5178760 "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LARNACA, CY - Reviewed by GAVIN - 26 October 2020
" Again to repeat, all good with everything except the so-called disinfection fee. This is taking advantage of the covid virus to sneak in an extra charge. The car should be cleaned every changeover anyway! "
" Just one complaint. They insist on charging a 'disinfection fee' at pick up. This is the second time this has happened with Get Your Car (Sixt) - I also rented a car with them in August. This should be declared upfront when making the booking. It's not a lot of money but if the quote on screen says 'all inclusive' then there shouldn't be extras to pay at airport pick up. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by CHRISTOPHER - 25 October 2020
" Quick, efficient, competitively priced "
" Quick and efficient. No con earns as we had taken out the zero excess option which was not expensive and gave total piece of mjnc "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by SIMON - 24 October 2020
" Good service and nice enough people. "
" They were great "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by ANTHONY - 24 October 2020
" All worked perfectly. "
" All good. Very friendly team. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by NEIL - 23 October 2020
" Auto Europe is convenient and competitive "
" The original price was good but I had to extend the hire which meant that the original car was unavailable. This meant that I had to upgrade which was really expensive. Other than that it was all good "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by PETER - 22 October 2020
" It was all fine except the contract alteration which ws unacceptable "
" The voucher said it would be a brim-to-brim contract whereas it was a brim-to-empty contract. This cost me a further £25 to the stated hire price "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by BRYNLEY - 21 October 2020
" Awful. I visit Cyprus regularly as I have a house there but will not use company again. Will be notifying trip advisor when time permits. "
" Car parcel shelf broken. Interior light didn't work. On return car condition was ok but agent claimed we had been smoking in car. They have fined me €100 I have my solicitor in England dealing with this and have notified Cyprus police as a theft "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 2
LARNACA, CY - Reviewed by CHRISTOS - 21 October 2020
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ATHANASIOS - 20 October 2020
" I have used many car rental companies over the years and I have found SIXT the best. "
" The staff were courteous, efficient and expedited the vehicle handover in a speedy manner. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by CHRIS - 20 October 2020
" Already have done, disgusted with being charged extra insurance when I had already paid for the highest level. "
" When I booked online I paid extra for the top level of insurance, when I got to the airport i was charged another 80 something pounds for extra insurance on top of what I had already paid. Absolutely disgusting. I couldn't hear a word the counter girl was saying as she had such a tiny little quiet voice, she had to repeat everything 3 or 4 times. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 5
LARNACA, CY - Reviewed by ANDREW - 20 October 2020
" Smooth service throughout "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by CAROLINE - 20 October 2020
" I still think they are great and hopefully this ti.e just a one off, the car was old and tatty in comparison to others in the past "
" always use European in Cyprus and this is the first time tbey did not get all 10, woman at desk pretty miserable and tried to charge us more saying our car did not have air con which they all do also tried to re sell insurance saying g the one we had was not valid ( we bought insurance when booking the car ) "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LARNACA, CY - Reviewed by NEIL - 20 October 2020
" An absolute breeze to book amend or cancel. Very satisfied. "
" The staff in Larnaca airport are just fantastic. One of the easiest rentals I have taken and I rent almost weekly with work. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DAVID - 19 October 2020
" Paid much to much . "
" Paid for the car in England and paid the same amount again in Cyprus . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by KARIN - 18 October 2020
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" - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by MARIA - 18 October 2020
" Same comments as above "
" The deposit asked for the car was way more than the value of the car usually these rental companies they ask for 200-300£ not 800£ especially for a car that I got. At least it needs to go with the value of the car.. The car that I got, after driving around showed that it was way overused the engine, very old it didn't have power at all and on the start up especially there were times that it didn't switch on from first. You could see that it was old as well from the scratches on the car which were a lot.. The drop off was fine but the pick up we were waiting 45 mins for the car to arrive when the distance from the airport is 5mins.. For the money that we paid in general and that was held as deposit as well.. I was expecting something better, you cannot expect from a tourist to go around with that engine on the car. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LARNACA, CY - Reviewed by DAVID - 18 October 2020
" Car was old and very tatty. Booked fuel full to full but actually had to pay for tank and told best way to return car was empty. 600 plus kilometres of fuel in Cyprus involves a lot of driving. I went to get some sun not pollute cyprus with fuel fumes. Pick up was ok but drop off was not so smooth, told I had to pay 37 euros as I was supposed to drop car in protaras, but this turned out to be a mistake, NOT very satisfied also some payments were mentioned in small print, WHO reads all the small print. "
" Unlikely to promote Europcar. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 3
PAPHOS, CY - Reviewed by ANDREW - 17 October 2020
" Not to happy "
" Not to bad "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by SANDOR - 17 October 2020
" Simples!!! "
" Easy on site collection from airport. Decent quality low mileage car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by GRAHAM - 16 October 2020
" very easy and pleasant car hire experience from one that hires cars regularly "
" very easy and pleasant car hire experience from one that hires cars regularly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by CALLUM - 16 October 2020
" Awful. "
" Awful. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by TONY - 16 October 2020
" See above. "
" Very efficient collection and drop off. Excellent value and good to have the car at the airport and not have to get a shuttle. Just hope there are no hidden charges!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by JUDITH - 13 October 2020
" Very good service "
" Car was in good condition. Good service very efficient would certainly use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by CHRISTOPHER - 13 October 2020
" Would definately use again. "
" Excellent service from Sixt Cyprus. Not forced into purchasing optional extras, everything explained clearly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by PHILIP - 13 October 2020
" Have used Auto Europe many times and have recommended numerous times over the years. This year due to Covid travel restrictions the car hire was an absolute bargain. "
" Other than the Rental Receptionist being new and enthusiastic to sell upgrades all was as good as it could be. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JOY - 11 October 2020
" Good experience "
" Good experience "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by OLIVER - 11 October 2020
" Very easy. "
" Excellent and reliable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DANIEL - 11 October 2020
" Good value deal found "
" Long queue to pick up car. Wait of nearly an hour "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ROBERT - 11 October 2020
" Everything was good apart from the counter person trying to scam me with the fuel deal. I'll go elsewhere next time. "
" All was good except for one thing. The person at the counter tried to sell me a fuel package for €45, which he said was cheaper than refueling. I used just over a tank of fuel during my rental and paid €32 for fuel. This feels like a scam to me and so I cannot recommend Sixt. I usually just go for the best deal but will avoid Sixt in future, regardless of the price. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ALAN - 11 October 2020
" Misleading information. Tough enough to get to Cyprus re swabs and timing deadlines definitely said on website no further costs up to 77 years of age. "
" Really unhappy. my wife was led to believe there was not any extra charge for my being 71 years old on the website and the lady at the airport charged us a further 12 euros a day. this plus a £380 swab test before we left UK made the holiday even more expensive. So much for trying to help economy. Not at all happy with Europcar and Auto Europe. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by PETER - 10 October 2020
" Negative is that website suggested full/full fuel but was told full/empty when car was picked up. So ended up leaving almost half a tank unused (my purchase). Offset is that the hire was so cheap in the first instance so generally very good value. "
" Very quick pick-up and drop-off. Happy with the car. Very cheap compared to our recent hire in Kefalonia (more than twice as much for one week!). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by JOHN - 10 October 2020
" Already mentioned my concerns. "
" 30 minute wait to return vehicle due to previous customer having a damaged car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by NICHOLAS - 09 October 2020
" I think I've made my view clear above on why Europecar practice may deter from using them as a rental company in Cyprus again. "
" I don't like the convention of having to pay a deposit for fuel, when it's already been agreed beforehand that the car will be returned full. The logic defies me. If I should not return the car full, Europecar will dock the amount from my card in any case. So why is the deposit taken in the first place. It is a serious bone of contention and it seriously irks me to the point where I may choose to never use Europecar in Cyprus again. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by CHRIS - 08 October 2020
" When arriving it took a while to be seen around 20-30 minutes to wait. Then I was downgraded with the car I had picked, I had booked a higher bracket car, Renault Clio. I was told this car was unavailable and had to take the Picanto which was a lot smaller that we booked. I just took the car as there was a huge que and I didn't want to cause longer delays. I wasn't offered a voucher off or any refund in price which was a bit disappointing. "
" When arriving it took a while to be seen around 20-30 minutes to wait. Then I was downgraded with the car I had picked, I had booked a higher bracket car, Renault Clio. I was told this car was unavailable and had to take the Picanto which was a lot smaller that we booked. I just took the car as there was a huge que and I didn't want to cause longer delays. I wasn't offered a voucher off or any refund in price which was a bit disappointing. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by THOMAS - 07 October 2020
" Not happy about changing the original booking fro. A automatic to a manual vehicle to find when we got there they only had automatics and dont do any of this vehicle in manual. It then cost us more to add a driver on when in the original booking the additional driver was free. This cost us more in the long run "
" Staff friendly "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
LARNACA, CY - Reviewed by ARASH - 07 October 2020
" It's a totally rip off! No matter what insurance package you get, (I got the highest cover) you will also end up paying £25 for late pick up (after 6 p.m) and £300 extra for an additional insurance!!! Would not recommend, very disappointed with the service. "
" It's a totally rip off! No matter what insurance package you get, (I got the highest cover) you will also end up paying £25 for late pick up (after 6 p.m) and £300 extra for an additional insurance!!! Would not recommend, very disappointed with the service. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by JOHN - 06 October 2020
" My car was faulty. The main beam headlight was faulty...I reported it on drop off. "
" The pick up was Ok, but the staff member over quoted adding an additional driver at the time...thankfully the staff member when I did add an additional driver gave me the correct quote which was over 10 euros less than the original quote...you must train your staff not to over-charge!!! "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 3
PAPHOS, CY - Reviewed by MATTHEW - 06 October 2020
" See Above "
" Great experience with Eurpocar. Sales team at airport were pushy with extras that I didnt need. I dont think the car was in the same category as I ordered "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by STEVEN - 05 October 2020
" Na "
" Car wasn't great. It wasn't as fuel efficient as expected. Wasn't powerful enough to get up some hills. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
PAPHOS, CY - Reviewed by GILLIAN - 04 October 2020
" I find the company to be false. When you book online it states one thing then when you go to pick the car up , its all about rip of tricks. "
" The price was not what it said online. The idea of charging for air con is a joke. The staff are just about taking your money. Lots of hidden extras not true advertising. Would never use again and will leave a review stating that. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by LANCE - 04 October 2020
" As above "
" Very simple full to full which is great pick up at airport seamless no hidden costs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by BRIAN - 04 October 2020
" My expectations were that I would be provided with a quality car and quality service, I received neither and I am extremely disappointed on this occasion. "
" Hard sell to upgrade the vehicle and insurance cover at pick up. Despite having ordered a vehicle with "full protection with extensive coverage including wheels, underside and roof" I was only given "basic protection plan subject to excess". I was provided with a 5 year old Kia Rio with scratches and dents on every panel, cigarette burns to front and rear seats and a whole list of faults. Worst car hire experience ever. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by CRAIG - 03 October 2020
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ANGELA - 02 October 2020
" This is the second time I have used this hire company in three months and I used them as the chap at the counter initially was a real sweet heart! But that's where the customer service ended! There are loads of hire companies... and I plan to return back to Athens in a couple of months... will I use them again, unlikely! "
" The driver dropping us off back to the airport, I felt was rude and when the luggage of other people fell on top of mine, he was like, what damage! It was a motorbike helmet on top of my luggage that was hit by other people's luggage that had been stacked and the drivers erratic turn in a road, meant that my helmet, new in a box, gets compromised! Which I really didn't appreciate! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ANTHONY - 02 October 2020
" Completely dissatisfied with the service of auto Europe "
" When we arrived at the desk the clerk tried to force us to pay for another car, then she tried to force us to pay more for higher insurance. We only used 1/4 of the petrol but we are being forced to pay for a whole tank of petrol. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 6
PAPHOS, CY - Reviewed by MARTIN - 01 October 2020
" Consistently great service and staff. "
" Had to extend the rental which meant closing 1 contract and raising a new one which was admin heavy but the staff were excellent as always. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JACOB - 30 September 2020
" Affordable, professional, timely service "
" Affordable, professional, timely service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JUDITH - 30 September 2020
" Sixt at Paphos airport are scamming customers for extra money. "
" The counter staff said I had not booked a car with air conditioning. They charged an extra €5 per day for air conditioning. When collecting the car it was clear it had already been prepared , with air conditioning and had I declined to pay more I would have been given the same car. Please be aware of this scam. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by PAUL - 30 September 2020
" Generally good. "
" Generally good. Didn't understand why an excess deposit was taken when I had paid the additional insurance to offset the excess? That didn't feel right. The collection was a little slow even with a very quiet airport. Generally all good though. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by BRYAN - 29 September 2020
" Very professional "
" Helpful "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by MATTHEW - 29 September 2020
" Will look to use AutoEurope again when looking to book a car in Europe. "
" The booking I had made I had specifically filtered so that I had a full to full fuel policy so to be made to pay for the fuel at the desk was not great - yes I could get it back by filling the car up and they would refund me, but to lay out another €60 at the start of the rental was not appreciated. Didn't feel the car was a 1.4 - felt very underpowered. Otherwise all OK. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by JEFFREY - 29 September 2020
" Check check check the insurance, its a rip off "
" I booked all inclusive cove to be told at the airport that is was not, so to be safe i purchased Europcar cover. Going through the documents when i got home i believe i was miss sold and it was covered. I thought is was not legal to double insure a car. Anyway i feel ripped off by Europcar. Car insurance is the highest in the world at a yearly rate of €4745.00 p/a??? Really "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by ANTONIO - 28 September 2020
" Very satisfied however it took quite a while to complete the pick up "
" Very satisfied however it took quite a while to complete the pick up "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DEREK - 28 September 2020
" Great price great location "
" Very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by FEREIDOUN - 28 September 2020
" I travel to Cyprus a lot and never have been ripped off like this. The car was awful and all rubbers around the door was melted and stock to the body all over so every time you used the car all your clothing got stained with a Tarmac looking substance which is impossible to remove. "
" When booking the car you are clearly told this is a FULL to FULL petrol policy but before you pick up the car you are forced to pay for a full tank and expected to bring the car back full BUT with a receipt. which means you will only get reimbursed for the value of your receipt. In theory you have to run the tank completely empty before refilling it and hope there is somebody at drop off to pay your money back. firstly the tank does not take 47 Euro to be full but I was and secondly she was arrogant and rude. In plain English FULL TO FULL means you collect it full and bring it back full (why do you need a receipt) The same as every other car hire company who don't want to rip off their customers you must stop this stupid and intentionally evil policy. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by GLYN - 26 September 2020
" As 3 above. "
" Excellent counter and collection/drop off staff. Fully loaded vehicle but very underpowered. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by KEVIN - 26 September 2020
" Everything went expediently and great "
" Everything went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by MARTIN - 26 September 2020
" consistently great service. "
" Great team and service every time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by BRIDGET - 24 September 2020
" Same as above "
" When I picked up the car I was just given an envelope and told where it was. I asked if it needed checking and was told no it's all done. So I took the car and left. When I dropped the car back I was told it was scratched and I said it was already there that we hadn't done any damage to the vechile. The attendant then took all my paperwork and said he was going to hold €200 back and would call me once he had spoken to the garage to see if damage was already there. I was in a situation where I could do nothing as I had to book in for my flight. While waiting to board the plane I received a phone call saying the damage was my fault and that it was €200 fee. I asked for receipt as I have insurance to cover it but I have received nothing from them but they have taken £180 from my credit card. So I am very unhappy "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by LARA - 24 September 2020
" awful, wont be using them again and you've just asked this same question! "
" worst car we have had and hire cars twice a year in Paphos. The whole experience was just like they were after money, not an easy process and felt fobbed off. The car was basically falling apart with over 140,000 miles on the clock not surprised, it barely went! "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by LAWRENCE - 24 September 2020
" The staff were very pleasant and helpful "
" The car was satisfactory had no issue "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ANASTASIA - 24 September 2020
" see my answer to q4 above "
" I broke my leg 1 day before my rental started and I asked to get an automatic car instead if the manual i had booked. They requested that I pay an additional amount that was double of what i paid for the manual car initially (on top of what i paid already) with no regard whatsoever that i only needed an automatic car because of my injury. I ended up not collecting my rental car and losing the money I had paid. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by KIERAN - 24 September 2020
" Expensive Breakdown cover consider just a week. "
" Expensive Breakdown cover consider just a week. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by MONIKA - 24 September 2020
" Your prices are very competitive "
" Hate pressure selling of counter staff, and having to pay upfront for fuel! Within a couple of days oil warning light came on. There was no oil in the car. I had to go to a garage and pay to have oil put in. No refund was offered or given. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 5
LARNACA, CY - Reviewed by ANDREW - 23 September 2020
" Understaffed & underwhelmed. Car in generally poor condition "
" 2 People working check in desk compared with one person at all other rental desks, yet the equivalent queue at each of the other desks was gone 20 minutes before we were processed. Very slow. That said, the lady who served us was very friendly. I blame the process, not the people "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 3
PAPHOS, CY - Reviewed by JENNIFER - 23 September 2020
" We missed our flight and the agent at Auto Europe emailed me back pretty much right away about contacting the rental place in Cyprus (where we were going). When the phone number didn't work for me - he then phoned me up and patched me through to someone on the other end who was able to essentially rebook for the next day! It was absolutely brilliant! I would absolutely use this again. "
" The car rental was operated through Sixt - so I'm not sure this applies. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by TUNC - 23 September 2020
" Decent price and smooth process "
" Good airport location "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by BARBARA - 22 September 2020
" As above. Will definitely use them again "
" Getting through was really quick. Great customer service and ended up with a brand new car. Great deal!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by MARK - 22 September 2020
" The website was very easy to use, good prices. "
" The woman at the counter was continuously rude and proved how little she wanted to be there. She was not willing to advise us on anything that it resulted in me going with another company. I have never experienced such poor customer service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by MARK - 21 September 2020
" All very good. Used them last year and will again next. Slight mark down for the car as reverse gear was difficult to get in. "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by STEPHEN - 21 September 2020
" Bit concerned drop off was unmanned "
" Bit concerned drop off was unmanned "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by PANIKOS - 21 September 2020
" As above..won't recommend to anyone again..stressful end. How about you get your employees to do their jobs properly so your customers feel safe. "
" Rubbish...Will never use them again. Tried to charge me for a scratch on the car which was there before I got it. Showed photos of the scratch to the team, even saw a photo before my rental with the scratch on it and they still tried to charge me. Awful experience to a lovely holiday. Also had to change cars midway through the holiday as the clutch was making a weird noise, and was told the car was "good". I know a weird noise on a car when I hear one. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
PAPHOS, CY - Reviewed by DAVID - 19 September 2020
" Very easy to use and have been very flexible during Covid pandemic "
" Well located and simple process. The staff were great to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by PAUL - 19 September 2020
" You don't honour your prices so it's all a con "
" Euro car did not accept that what we signed up for at £62 pound and we had to pay £122 for the same deal. Very unhappy about it but at 10pm at night what choice did we have., "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PROTARAS, CY - Reviewed by ANDREW - 18 September 2020
" Hiring the vehicle was easy online and just as easy when picking it up. A warning about the pick up, they don't tell you anywhere when booking the rental that a security deposit of "900 Euro" (depending on vehicle chosen) is required at the desk when picking it up. I didn't know about it but luckily had the funds to cover it. This is instantly redeemed upon returning the vehicle. "
" Overall very pleasant and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by STEPHANIE - 17 September 2020
" good compare site "
" They made me pay for the petrol up front on my credit card which was taken out of my account. And said i can bring it back empty. I said I don't want to do that and on the rental it says pick up full bring back full. It does not say pay for fuel up front. She then says it you bring receipt that you have filled up we will refund money. However I have occurred a charge on my credit card twice. Once for payment and then refund. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LARNACA, CY - Reviewed by MARK - 16 September 2020
" Great price ,good cars and great service "
" Great service as usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by PHILIP - 16 September 2020
" Simple online booking. Hassle free. "
" went smoothly. No issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by SYLVIA - 12 September 2020
" Staff were good but vehicle was damaged and badly needed a service, lots of things didn't work properly "
" Awful car, worst ever, used Europe car 4 times last year but this was a wreck! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by ANDREW - 11 September 2020
" Always good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JAMES - 09 September 2020
" Easy to book, easy to pay. good experience and I would recommend Auto Europe to anyone. "
" Overall good experience. Car had damage on nearly all panels which i didn't expect and over 85k miles on the clock. I would have expected something newer and in better condition. Although it was clean, it did drive well and I had no issues with it for the duration. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
PAPHOS, CY - Reviewed by RICHARD - 07 September 2020
" Would definitely use the company again. "
" Very efficient and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by VALERIE - 07 September 2020
" If back in Cyprus l would hire again from this company "
" Very easy to hire and drop off. Very good quality car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by PAUL - 07 September 2020
" Please send me email address to make a formal complaint about the racist SixT staff member on arrival at Larnaca airport- thankyou "
" The only complaint I have was the racist lady that served us in Larnaca at your SixT desk- I would like to make a formal complaint against her, she spoilt the first 4 days of our holiday with her personal views which she had not right in telling us when we were picking the car up- also DO NOT hire out any cars without air con In Cyprus, you should not be able to even book them- please send me email back to give me an email address to send a formal complaint about this racist member if staff- thank you "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ERIC - 05 September 2020
" Overall, the staff were very quick to change the car when I reported a fault. "
" Due to lack of staff at Paphos Airport there was a lengthy delay in getting our car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by CHRISTINA - 05 September 2020
" Would defiantly recommend Europe car to friends and family but mostly importantly would defiantly come back! "
" Brilliant car, lovely service very helpful staff. Easy to hire and great for a quick pick up and drop off service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by STEFAN - 04 September 2020
" Easy. Sixth was good. "
" Check in person not very efficient and saying my MasterCard is a debit card?!? Wasted time trying to explain its not. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DUNCAN - 04 September 2020
" The counter staff let the hwole experience down "
" At the arrival desk the staff were quite rude, in addition the deal I signed up for was full insurance and I was told by the counter staff they had no knowledge of that. In addition i had ordered and antumatic car and got a manual, with no applogy. I was also charged for fuel and had to get refund on return, where it was adverised as full to full. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by MARK - 03 September 2020
" N/A "
" N/A "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by RODNEY DAVID - 03 September 2020
" no more comments "
" Over the many years coming to Cyprus I have paid insurance twice as its a local scam as regards car hire and so now I only pay the insurance at the Cyprus desk end and have been telling many people in the UK to be aware of the pressure to buy your insurance at the desk and so don't pay in advance!! My people carrier was ok, but also on its last legs of mechanical life. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 5
LARNACA, CY - Reviewed by SIMON - 02 September 2020
" Easy to amend booking "
" Seamless service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by TRACEY - 02 September 2020
" After a very long day you don't need to be hanging around for over an hour collecting a car, especially with a tired child and a disabled son "
" Took over an hour to get car as only one on the desk originally! Car covered in scrapes and dents! "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by PAUL - 02 September 2020
" Excellent, no hassle and very helpful "
" All very good, swift, helpful and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANDREW - 01 September 2020
" See above "
" Poor customer service, car not that clean and parcel shelf broken. Tyre pressure low when we drove off. Not informed that we'd need to upgrade to a more modern vehicle with a/c. Overall not that impressed. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 4
PAPHOS, CY - Reviewed by CLAIRE - 01 September 2020
" Not very clear in the fact that the insurance you buy is with a third party and not Europcar. You still need to have a credit card so that they can hold roughly 900Euros on your card. "
" Very high mileage vehicles. Car broke down on our way back to the airport. Dealt with quickly and we managed to just catch our flight. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LARNACA, CY - Reviewed by MATTHEW - 01 September 2020
" Great as usual! "
" been using you guys for many many years, have to say this was a shocking experience. The lady at the service desk was extremely rude, firstly the card payment machine wasnt working due to a issue with their connection. At first when the payment failed the lady just turned the machine to me which had a connection error message on the screen like she expected me to know what it meant and that i wold be able to do something about it, i had to point out this was not an issue with my card but their hardware. after about 15 minutes of waiting, at no point did she apologies for the delay or explain what the issue was when then attempted to charge me 7 Euros plus VAT for the antibacterial clean that was already carried out the the hire vehicle! I was gobsmacked and simply told here this is not a charge I am willing to pay, at which point she just continued with the booking and spoke no more if it, basically she and Cycarhire were trying to defraud me?! Further to this, whilst the lady was getting my paperwork ready i explained to my wife whom was a few steps back from the desk that they just tried to apply this bogus charge and when i returned to the desk the lady accused me of calling her a slut???!!!! I couldnt believe what i was hearing and was extremely offended with such a crude accusation! Following me informing her that i certainly did not and i was appalled she would actually accuse me of such a thing, she proceeded to give me a very poor explanation of where the vehicle collection point, she rushed through it and just pointed, when i clearly saw her colleague next to her a few minutes earlier direct another customer using and giving them a small map. Luckily i know the airport well but if i was new then i would have got lost. I have to say, terrible experience and luckily i know this isnt representative of Autoeurope as iv'e used you for years but if i was a new customer, this could have well deterred me from returning to use you. Can I kindly request that this is taken as a formal complaint towards the service desk lady's conduct, truly appalling! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LARNACA, CY - Reviewed by ANTHONY - 30 August 2020
" Straight forward "
" car was clean , powerful and worth the money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by SOFRONIS - 28 August 2020
" very good experience "
" excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by ALAN - 28 August 2020
" Not Happy "
" Not pleased with Auto Europe had to pay an extra fee for insurance of which I had taken out with Auto Europe before my trip. Europe Car did not recognise this when I went to pick up the car I had to pay an additional fee. Europe car were fantastic I had an issue with my car and had to be swapped. Auto Europe well I will maybe go direct to Eurocar in future. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by KLITOS - 27 August 2020
" Never again will I book another car through Auto Europe and Sixt. "
" I'm Greek Cypriot and I travel to Cyprus from the UK 3-4 times a year to see family and friends. I always hire a car and always choose one with Air-condition which his a must in Cyprus especially middle of August with temperature in the 35 degrees Celsius. I went to collect my hire car from Sixt desk at the airport in Paphos airport and presented my Voucher. The guy behind the desk said to me that I have booked a non air-condition car as stated in the voucher. I have to admit that when I received the confirmation email from Auto Europe I didn't check the voucher as I did not think I needed it until a day or so before I travel to Cyprus. In my mind the Air-condition was a definite must as I have selected it hundreds of other times. I have tried to reason with the Guy at the desk but he wouldn't have any of it. I call the reservation number in the UK and spoke to another person but nothing he wouldn't help either. I have said to both of them that it must be a mixed up somewhere with the booking but they didn't care. Finally I asked how much would it cost to upgrade the same car but with air-condition (baring in mind that the cost for my booking was £70.43). He said I needed to pay another 66€ for the upgrade??? When I return back to the UK I checked the difference in having AC or not for the KIA Picanto and the difference was £7.58. As a matter of principal I declined the upgrade and took the car without AC and suffered for 2 weeks instead of having a great relaxing time. Never again would I hire a car through TravelSupermarket website, Auto Europe or Sixt. I know that I selected car with AC and ended up with a voucher that said that I didn't. There's no way in Hell that I would not select the AC. Beware. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 1