CYPRUSAPTCAR CYPRUS Car Rental Reviews

LARNACA, CY - Reviewed by LEE - 09 September 2025

" I use autoeurope regularly and always happy with the service "

" Very professional service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

PAPHOS, CY - Reviewed by MICHAEL - 06 September 2025

" Satisfied "

" Satisfied "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LARNACA, CY - Reviewed by KAREN - 22 August 2025

" Great staff very helpful and very friendly "

" Very easy to pick up and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LARNACA, CY - Reviewed by CHRISTAKIS - 13 August 2025

" Not the best experience all in all but the replacement vehicle provided to us was excellent and only had 10,000 kms on the clock. "

" The vehicle was provided by Europcar. The first car provided had over 130,000 Kms on the clock and the headlights were not working correctly. This made it unsafe to drive. A replacement car was not provided for another 3 days due to lack of availability. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

PAPHOS, CY - Reviewed by KEVIN - 03 August 2025

" Not that good ok at best "

" The lady at counter trying to make me pay more insurance even though I told her her I had full insurance. "

Value for Money: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LARNACA, CY - Reviewed by GARRY - 04 July 2025

" It was ok "

" Surprised and disappointed that I had to pay for a full tank of fuel at collection. Other than that it was a typical Cyprus hire car - seen better days "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 6

PAPHOS, CY - Reviewed by PETER - 27 April 2025

" See above "

" Great service overall. They made me pay for a full tank of fuel on collection of the car (at an inflated price it turned out ) and said I could return it empty then OR return full for a refund. We did return full and in fairness the refund was issued at the airport booth within a few minutes. Aside from that, collection and return was quick and efficient and the staff friendly. The car itself wasn't in great shape, it was roadworthy but a lot of little nicks, scratches and dents on it, which we didn't notice until daylight the next day but they had taken photos when we picked it up and it wasn't a problem when we returned. Overall, we will use again and we would recommend as the service was good and the price was very reasonable. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

LARNACA, CY - Reviewed by THEODORE - 23 April 2025

" Overall my experience was good apart from the airport incident described above. "

" My overall experience with you was good. However, I had a problem trying to fill my car at the airport garage. The garage did not accept my bank card and when I used cash instead it gobbled that up too without a drop of petrol. This should not happen. I also visited another self service garage on Cyprus and even with help from a Cypriot lady we could not work out how to use the pump (the lady could read greek). It would be helpful if you could provide some guidance on how to use self-service garages on Cyprus. It should be straightforward but it is not. In Scotland it is easy. You insert your card, then type you pin and your ready to go. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 8

PAPHOS, CY - Reviewed by DAPHNE - 12 April 2025

" Would use again "

" Efficient and pleasant. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LARNACA, CY - Reviewed by PHILIP - 09 April 2025

" I was very disappointed that the staff member in Cyprus office would not take car deposit from my debit card and as a consequence I was sold a £290 insurance policy which was an additonal expense. "

" I was very disappointed that the staff member in Cyprus office would not take car deposit from my debit card and as a consequence I was sold a £290 insurance policy which was an additonal expense. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LARNACA, CY - Reviewed by ANTHONY - 03 April 2025

" First class highly recommend "

" Could not fault car and staff excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LARNACA, CY - Reviewed by PAUL - 02 April 2025

" Very easy to book with and good value "

" Excellent service and cars are clean "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LARNACA, CY - Reviewed by GEORGE - 02 April 2025

" Car clean and well maintained "

" Fast and efficient pick up and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PAPHOS, CY - Reviewed by STUART - 01 April 2025

" All went well with no complications or issues. Very satisfied. "

" All good. Excellent service. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by PETER - 29 March 2025

" All worked well. "

" Car was a bit old but did the job (Eg no parking sensors) Not sure why I needed to pay for a full tank when I picked car up and then get a refund when I returned it with a full tank; unnecessary paperwork. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LARNACA, CY - Reviewed by LEE - 27 March 2025

" Very professional experience "

" Very professional "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PAPHOS, CY - Reviewed by IAN - 27 March 2025

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by MARK - 24 March 2025

" Recommend to anyone, good value for money "

" Great service and value for money "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PAPHOS, CY - Reviewed by IAN - 20 March 2025

" . "

" Excellent apart from not being able to extend hire "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by KATHARINE - 13 March 2025

" Great service No complaints Will use again "

" Great service No complaints Will use again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by SAMIA - 13 March 2025

" As Above "

" All good, no complaints. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by CLAIRE - 12 March 2025

" Post rental customer service extremely limited, closed more than open!!! I have not received the correct refund of pre-paid fuel and this means a good experience has now turned into a bad one!!! "

" Everything went well with the rental until the refund for pre-paid fuel. Only having used aprox a third of a tank I have not been refunded appropriately, receiving less than a quarter of the value of the fuel!!!! "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by GRAEME - 11 March 2025

" Smashing "

" Good to deal with.....nice car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by SIMON - 02 March 2025

" Other than the above comments all was great. "

" One member of staff was very pushy and quite rude trying to sell an upgrade to the car and hard selling their additional insurance. As far as I was concerned I did not need any of that and felt quite patronised. I also noticed other customers next to me going through the same hard sell. "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by COLIN - 01 March 2025

" Brilliant!! "

" First class service from every staff member we met. We have already booked our next rental. We would have no hesitation in recommending autoeurope./CyprusAptcar. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LARNACA, CY - Reviewed by PRODROMOS - 13 February 2025

" Good service the car wos very good back on time with no problems "

" Very good very easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by LEE - 27 January 2025

" Best car hire we have ever come across. "

" Very pleased with every aspect of our car hire. All the staff we met were very polite and exceptional service was given "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LARNACA, CY - Reviewed by DERRICK JOHN - 09 January 2025

" mixed feelings about this. definitely would have queried the car being a Picanto and not being able to fit our suitcases in it if the office had been open on collection. not happy with the gears on it felt like car needed a good service. not impressed we had extra charges applied with out us knowing, however the initial price was very good. "

" arrived early hours of morning. added a driver another driver which was easy. tired so didn't really take on board everything member of staff was explaining, paid for extra driver and the fuel (which i didn't want to as i always fill up on return). collected car which was tiny Picanto. we had booked a Renault clio to hold 2 suitcases, this car only held 1 so had to travel to kapparis late at night with the passengers in the rear having a suitcase on their laps. 3rd gear was sticking on the vehicle which we did report on return. in the morning we videoed the car and also looked at the email of the signed agreement. noticed and extra charge 80.67 euros for 0 excess which none of us remember asking for or agreeing to. have emailed about this and no response has been received. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PAPHOS, CY - Reviewed by ALAN - 22 December 2024

" Had to nip back with the vehicle because as we set of the tyre pressures were all incorrect & one very low, this should be a priority that's checked before car goes out. It was quickly dealt with but added more time on to our already long day. "

" Had to nip back with the vehicle because as we set of the tyre pressures were all incorrect & one very low, this should be a priority that's checked before car goes out. It was quickly dealt with but added more time on to our already long day. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by NICHOLAS - 11 December 2024

" As above. "

" The pick up was very straightforward. All staff were friendly and helpful. Car was as I expected and well presented. A good experience overall. Thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LARNACA, CY - Reviewed by LEE - 07 December 2024

" Nice professional staff and service "

" Very good experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PAPHOS, CY - Reviewed by GARRY - 29 November 2024

" Excellent Service. "

" As usual the customer service was top class, the vehicle was in ecellent condition and picking up and signing for the vehicle was a breeze. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LARNACA, CY - Reviewed by SUKHDEV - 29 November 2024

" Very good value for money will use again "

" Required more people at the pick service desk to reduce wait times. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LARNACA, CY - Reviewed by ANTHONY - 27 November 2024

" All good "

" Alex is a legend. Made returning the car very quick and easy! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LARNACA, CY - Reviewed by GEORGE - 25 November 2024

" Upon arrival to Cyprus, AE were nowhere to be found. I checked with all the car hire companies there, and nobody knew who you were until I found Goldcar. They told me that I had to call AE and get a voucher number, so I had to call the UK and get the number. Also, your emails did not mention the association with Goldcar. I wasted half an hour going up and down in the rain to find out who the company was. Also, Goldcar informed me that the extra insurance money I had paid was null and void because they did nor recognise it. All-in-all, I will never use your company again. "

" Upon arrival to Cyprus, AE were nowhere to be found. I checked with all the car hire companies there, and nobody knew who you were until I found Goldcar. They told me that I had to call AE and get a voucher number, so I had to call the UK and get the number. Also, your emails did not mention the association with Goldcar. I wasted half an hour going up and down in the rain to find out who the company was. Also, Goldcar informed me that the extra insurance money I had paid was null and void because they did nor recognise it. All-in-all, I will never use your company again. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by SIOBHAN - 21 November 2024

" It was not Cyprus Apt Car, it was EuropCar. The experience was a nightmare from start to finish. Car 1 had a screw in the tyre (probably from pick-up) which resulted in a slow puncture and needed a tyre change. This was done promptly. Two days later, we had a completely flat tyre and needed a new car. Again, this was done fairly quickly but still an inconvenience. Two days after that the car (which was inferior to the first and looked very well-used) developed a fault with the gear stick and became undrivable. This happened on a busy road and could have caused a dangerous situation if I hadn't been able to pull in to a bus stop. Yet again, we needed a replacement car to be brought. Before returning to the airport to drop the car off, we filled the car with petrol but the EuropCar attendants refused to reimburse me as promised because the cars they had provided had had some petrol in them (not full). I spent money in good faith to bring the car back completely full only to find I should not have bothered. I will not be using EuropCar again. "

" It was not Cyprus Apt Car, it was EuropCar. The experience was a nightmare from start to finish. Car 1 had a screw in the tyre (probably from pick-up) which resulted in a slow puncture and needed a tyre change. This was done promptly. Two days later, we had a completely flat tyre and needed a new car. Again, this was done fairly quickly but still an inconvenience. Two days after that the car (which was inferior to the first and looked very well-used) developed a fault with the gear stick and became undrivable. This happened on a busy road and could have caused a dangerous situation if I hadn't been able to pull in to a bus stop. Yet again, we needed a replacement car to be brought. Before returning to the airport to drop the car off, we filled the car with petrol but the EuropCar attendants refused to reimburse me as promised because the cars they had provided had had some petrol in them (not full). I spent money in good faith to bring the car back completely full only to find I should not have bothered. I will not be using EuropCar again. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 3

PAPHOS, CY - Reviewed by ALEXANDER - 19 November 2024

" All went pretty well. Check in/ car pick up was a bit slow "

" Long wait at check in to pick up car for Paphos. Several flights arrived at once. Maybe look at more personnel on duty when that can be seen to be happening "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LARNACA, CY - Reviewed by JONATHAN - 01 November 2024

" Car in poor condition "

" Car was knackered. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 3

PAPHOS, CY - Reviewed by STUART - 15 June 2024

" I don't make recommendations. I don't expect to wait more than 30 minutes for car collection. 90 minutes is unacceptable. "

" Collection of car took far too long, especially after a long flight. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PAPHOS, CY - Reviewed by PETER - 27 May 2024

" Used several times now, not a problem, but will have to think about future use. "

" My car came from Eurocar, a 9 year old Kia Rio, the one important item for this car was air conditioning. I collected my car at 2100, the air conditioning did not work, I did not find this out till driving to my hotel. Time and effort wasted changing the car having to drive to the airport to change the car, to another the same, but air conditioning was working. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 4

LARNACA, CY - Reviewed by PETER - 20 April 2024

" Overall very satisfied with Aitoeurope but unlucky with the 2 cars I had from Europcar even though they drove ok and looked ok "

" I had to change my first car after 2 days as the rear number plate lights were not working. Also the replacement car had a transmission fault and noisy gearbox or exhaust "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LARNACA, CY - Reviewed by JOE - 15 April 2024

" Would not hesitate to book the same again. "

" Everything was efficient, no delays or silly administration problems. Staff put their shoes in customers place. Most peace gained by taking out the local insurance, just hand in car, no comebacks, into airport check-in no time. Brilliant. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by GENADIJ - 03 March 2024

" very friendly team "

" very friendly team "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LARNACA, CY - Reviewed by PAUL - 09 November 2023

" Q "

" Q "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LARNACA, CY - Reviewed by STEPHEN JOHN - 06 November 2023

" Hire car in poor condition. Fuel policy not clear between agent and Europcar- told different by different people. Had difficulty get security deposit back when returning car. Damage insurance and deposit a joke when car in such poor condition anyway. "

" Ordered a petrol estate car and got a diesel hatchback "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 2
Condition of the Vehicle: 2

PAPHOS, CY - Reviewed by TANYA - 09 October 2023

" Counter very pushy. Felt pressured to buy extras Car had damage on every panel "

" Counter very pushy. Felt pressured to buy extras "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 3

LARNACA, CY - Reviewed by ROBERT - 29 August 2023

" I had an unexpected cost I had to cover. A further insurance cost. "

" I had paid for insurance on the car. When I got to the counter, I had to pay another amount for insurance. It was an expected cost I had accounted for. "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LARNACA, CY - Reviewed by WAIGHT - 21 July 2023

" Always good value "

" As always everything was as expected. Could have had newer vehicles. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LARNACA, CY - Reviewed by NEIL - 10 April 2023

" need to reduce the prices and people will hire more "

" good experiance, just need to sharpen the prices a little more, they have gone up all over cyprus. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by FRANKEY - 17 March 2023

" Quick and easy from start to finish "

" Quick and easy start to finish "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LARNACA, CY - Reviewed by LEE - 25 November 2022

" Overall satisfaction "

" Overall satisfied but the condition of the car was very poor, lots of scratches and the bumper was hanging off as screws were missing "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

LARNACA, CY - Reviewed by ANTONIO - 25 November 2022

" Easy to book "

" Great collection and drop off Very friendly staff Specially (Ilias I think his name is ) amazing service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PAPHOS, CY - Reviewed by DAVID - 13 November 2022

" See above "

" Initial car was old and broke down within 24hrs Europcar rescued us within 15 mins. BRILLIANT SERVICE "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 5

PAPHOS, CY - Reviewed by GARY - 11 October 2022

" Should be clearer who you are getting the car of and the fuel policy "

" The issue I had was I booked a car that clearly stated full to full and I didn't want the extra insurance on pick up it was a europcar and the guy behind the desk insisted I had to pay for the fuel on trying to explain I had booked full to full he said if I didn't pay for the fuel he wouldn't let me have the car so had me by the nuts . The fuel was 53 euros which is impossible to get in the tank so felt ripped of then he tried to sell me the insurance for nearly twice the price on the web site . I thought I was renting from cyprusaptcar not europcar. The car itself was great the guys in car park spot on "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by STUART - 25 September 2022

" Very easy yo book , quick pick up and drop off nicoli was very helpful and professional, would definitely use again "

" Very easy to book quick pick up and drop off staff I dealt with was very helpful especially Nicoli very helpful and professional would book and recommend to any one "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by JACQUELINE - 24 September 2022

" Good car for the price. The hard sell was an issue. It felt as if they were just after more money. Not helpful at all "

" The woman at the pick up counter tried to do a hard sell for insurance even though I said I had a good policy. She told me I had to bring the car back with an empty fuel tank but my voucher said it was full for full. The men at the pick up and drop off kiosk were great! "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LARNACA, CY - Reviewed by ROSANNA - 20 September 2022

" Girl at desk was efficient enough but initially told me that I would have to shuttle in to Larnaca to get a car. I was astounded but she quickly changed her tune when I insisted that I had booked AutoEurope because the cars were at the airport. When I asked if there was anyone in the office in the car park she said there were No staff in car park she said they left at 11pm and it was after 12. I was allocated an the old boneshaker that it took me sometime to find in the dark on my own. When I drove off the car made a horrible noise as I tried to drive out of the car park There was noone to ask so had to park and go back into the airport and thankfully the girl at Auto Europe was still there She came out with me and gave me another car telling me I had a "Free upgrade" which was so insulting because I wanted to get to my destination in the quickest time possible and this debacle took over an hour to sort out. Auto Europe do not service their vehicles as far as I can see and give them out without checking their roadworthiness. No staff to appeal to when you arrive late. On my return as I drove up to the car park office an employee of Auto Europe shouted at me that he "Hoped I had insurance". I was nonplussed as he knelt down by the front left bumper and started examining three scuff marks. When he examined in detail the car details the marks were recorded so he had attempted to intimidate me into thinking I had damaged the car. I could not wait to get out of that office. I will never ever hire from them again. They are seriously out of order. "

" see below "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 1

LARNACA, CY - Reviewed by ARIEL - 04 September 2022

" The representative who received me at the airport at a very late night was helpful and very pleasant. Gave a very good feeling And it does a lot for the experience!! "

" The service was great. There was a problem with the car and they changed the car for me as soon as I asked for the same type of car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PAPHOS, CY - Reviewed by STEPHEN - 04 September 2022

" Overall easy to pick up and return but car itself needed to be more updated for the cost of thecrental "

" Car was struggling uphill all trip it seemed old and under powered "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PAPHOS, CY - Reviewed by STEWART - 30 August 2022

" Clean and efficient transaction "

" All very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LARNACA, CY - Reviewed by PANAYIOTA - 03 August 2022

" Always happy with Autoeurope. "

" Staff very friendly and professional, pick up and drop off very slick. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PAPHOS, CY - Reviewed by JANE - 17 July 2022

" The little Kia was great "

" Our best rental yet "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by GAVIN - 13 July 2022

" All ok except collection "

" 9am collection nobody there. Phoned the number told to go to car park whilst dragging our suitcases. Get to car park then told to go back in terminal as someone was now on their way. Got keys and then all way back to car park!! "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LARNACA, CY - Reviewed by MARLENE - 10 July 2022

" Good pickup .. very good drop off ..staff very friendly. "

" Very good overall .. only gripe is that the conditioning didn't work very well. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PAPHOS, CY - Reviewed by WALDEMAR - 06 June 2022

" all good here "

" Had car for 7 days. all was good apart i was misinformed about fuel policy. I was told that i need to pay for petrol upfront and that won't be refunded once i return the car. Hence, I returned the car with almost half tank! for me, that was simply a scam! only once i returned, I was told i could buy petrol myself and claim paid deposit back. Please be careful when you get car from them "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 8

PAPHOS, CY - Reviewed by NIKIL - 23 May 2022

" As above. "

" Car was not running well. A noise kept going off whilst driving. They have also charged me instead of taking a hold on my card. A very unhappy customer! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

PAPHOS, CY - Reviewed by RICHARD - 09 April 2022

" No comments "

" Long queue at desk but otherwise ok "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 7

PAPHOS, CY - Reviewed by NEIL - 31 March 2022

" At drop off, a member of staff got into the car immediately to do checks before I could even make sure I had all my belongings. He didn't do a 'walkround' to see if there was any damage either. "

" Even tough I booked and paid online for extra insurance, I still had to pay another 100Euros at the desk to get the cover I assumed I'd already paid for "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 2
Condition of the Vehicle: 7

PAPHOS, CY - Reviewed by TANIA - 13 March 2022

" Easy and good value "

" Easy and good value "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LARNACA, CY - Reviewed by DUNCAN - 25 February 2022

" Easy process and much quicker picking up from and returning to the airport that off site. "

" Was overcharged for a fuel tank of petrol and told to bring it back empty. However when pressed it was agreed that it could come back full. Other than that the rental was very good. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by YEHUDA - 14 December 2021

" Not a good experience "

" I got a warn out car with more than 100000 km. The usb charger didn't charge and the car was noisy. I was charged for full tank with 68 euro and wasn't refund so far. "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 2

LARNACA, CY - Reviewed by KENNETH - 23 November 2021

" Vehicle supplied not fit to be a hire car, very tatty condition with high mileage (131,000 km) on clock "

" A well used in poor condition car with 131000 km on clock, never again "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 4
Condition of the Vehicle: 1

PAPHOS, CY - Reviewed by DIANE - 16 November 2021

" Rip off company don't why people use them joke "

" Complete rip off I will never use again petrol was paid upfront full tank ripped off with price and told just bring it back empty we don't do many miles so half a tank left then they would not let me do the deposit my does not have credit card so we had to pay full insurance and then told to add me it was a further £75 Just interested in getting as much money as possible from us keep away from this company Complete joke "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 5

PAPHOS, CY - Reviewed by URI - 13 November 2021

" No complaints. "

" Good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by MICHAEL - 11 November 2021

" very pleasant experience "

" A pleasant and easy process "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LARNACA, CY - Reviewed by CATHERINE - 04 November 2021

" No problems with booking through Auto Europe but in the past we've always picked Sixt which exceed Europcar with the quality of cars. Also paid more for full to full fuel and they charged me beforehand in case it wasn't brought back full. Never experienced that with Sixt. They take your credit card details so why charge you beforehand? "

" It was Europcar at the airport, was given a Citeron C4 which was in quite poor condition, very scratched and felt like it was going to cut out every time we set off. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 1

PAPHOS, CY - Reviewed by JONATHAN - 02 November 2021

" Rent a wreck poor service and terrible condition of car given . "

" Maybe should have been named rent a wreck. In all the trips we have been to Cyprus this was the worse car. There was not a space on the car that wasn't dented or damaged or scuffed. My husband stood at the counter for a good 5 mins and was not acknowledged even though there was no one else there. Only when I arrived at the desk was he served. This was one of the dearest small car hires we have done in Cyprus and the worse . "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 3

LARNACA, CY - Reviewed by CARL - 28 October 2021

" Question. This car had so many scratches, dents and damage. I'm assuming that people have been charged for this - so why hasn't it been repaired ? I'm beginning to think the car hire in Cyprus is a big con with many costly trip hazards for the un-inititiated. "

" Once I had received the keys, I was told where to find the car, there was not going to be anyone there to hand it over to me. The damage report had been completed. Once I found the car, I was supposed to accept the damage report as a given, but I took photos all round and I found a lot more damage that was not on the report. It was dark at this time, and if you don't know what you are looking at, you'll get stung. Also, although I had purchased top up insurance with the booking, I was told that I should purchase Europcar's. This I feel is an attempt to con. It's a nightmare anyway, and other people may not be so switched on to realise they've already bought it. "

Value for Money: 2
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 1

LARNACA, CY - Reviewed by IRIS - 26 October 2021

" Absolutely horrible experience Never would use again "

" Full to empty policy with high petrol price Charged for 2.driver after webpage stated free "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

LARNACA, CY - Reviewed by ANTONY - 20 October 2021

" See question 3 "

" The car that I picked up at Larnaca airport should not have been on the road!!! The front suspension was knocking, I don't think there was any bushes remaining in the wishbones, it was knocking even on smooth roads, also brake disc's were warped/bent. The front seat's were very badly stained and dirty. I exchanged this car at Paphos airport for a more roadworthy car, and was informed that other people who had hired the first car had also complained about the road worthiness of the car. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

LARNACA, CY - Reviewed by RICHARD - 19 October 2021

" I was disappointed with being charged for fuel and the cost was taken from my account and when the cost was refunded I still had to pay because of exchange rates "

" Helpful staff as my wife is disabled,the vehicle was delivered to me. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PAPHOS, CY - Reviewed by BARUCH - 11 October 2021

" The car's brakes were broken and it was difficult to stop the car. I called the rental company to help me and the clerks laughed at me. It's unsafe. And the behavior of the clerks is inappropriate "

" The car's brakes were broken and it was difficult to stop the car. I called the rental company to help me and the clerks laughed at me. It's unsafe. And the behavior of the clerks is inappropriate "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 5

LARNACA, CY - Reviewed by PETER - 09 October 2021

" With I was happy with the booking process the service from Europcar in Cyprus was appalling. "

" Although the booking stated full to full on the fuel they still charged me up front for the fuel then refunded it when I returned. The car was in very poor condition and was all they had after the first two cars offered to me had a problem with the doors. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PAPHOS, CY - Reviewed by WILLIAM - 02 October 2021

" Disappointing "

" Not obvious which counter to go to for collection. Parcel shelf on car not held by cord so very annoying. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 3
Condition of the Vehicle: 8

PAPHOS, CY - Reviewed by SHERIDAN - 02 October 2021

" Generally pleased with the car hire. "

" The car was 7 years old and showing signs of wear. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PAPHOS, CY - Reviewed by JOSEPH - 22 September 2021

" From the desk to the collection of the car was first class "

" From the desk to the collection of the car was first class "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by CARL - 15 September 2021

" Awful "

" Horrendous - no AC in car hire had to upgrade with car seat and full fuel not informed prior !!!!! Upgraded car was not suitable - horrid service "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 1

LARNACA, CY - Reviewed by JOANNA - 14 September 2021

" Great service Nice little car Quick & efficient service from pick up to drop off "

" The lady at checkin was very efficient A great easy transaction Fully recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LARNACA, CY - Reviewed by OLGUN - 11 September 2021

" The service was easy to use "

" More expensive than normal Did not feel desk staff were trustworthy in relation to the holding amount "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by MARK - 30 July 2021

" The car let it down "

" Old car , underpowered on hills . Aircon not very good . "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LARNACA, CY - Reviewed by PAUL - 29 July 2021

" Very efficient, quick collection, although there was a bit of a queue behind us, so glad we were at the front of the queue. "

" Great value for money, book early to get the best prices. Few minor dents and scratches on the car, but nothing significant and mechanically perfect. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PAPHOS, CY - Reviewed by KYRIACOS - 03 July 2021

" 10 out of 10 "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LARNACA, CY - Reviewed by DARREN - 06 June 2021

" On return of car no deposit has been sent to me I was told €100 would be put on my card but nothing also tried to extend the hire but was double the price "

" The hire was fine "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by ANDREW - 02 June 2021

" Car drive was ok No one back at airport to drop car off to "

" Car window all inside was thick with dirt and had to clean them. So bad you could write your name on inside of window. Inside of car, especially seats where not clean. Have been hiring cars in cyprus for 5 yrs Worst experience I have had. "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 3
Condition of the Vehicle: 3

LARNACA, CY - Reviewed by JONATHAN - 21 April 2021

" See above "

" The pickup experience was awful. This wasn't assigned to Cyprus airport car- a company that doesn't exist- but to Europcar. They had 1 person working on the counter, slowly. It took 55 mins to collect the car. I would usually be home by then. And I wasn't even the last. Every other company had at least 2 agents and cleared their queue in 15-20 mins. I won't rent from Europcar again, and I can't use auroeurope in Cyprus if you are going to assign me to them via fake companies like "Cyprus airport car" "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 5

LARNACA, CY - Reviewed by BEHNAM - 01 December 2020

" Europecar in Cyprus is a worse car hire I have ever seen "

" I have been bullied for the faulty car provided by Europecar "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 3

PAPHOS, CY - Reviewed by LEIGH - 31 October 2020

" Would definately use again "

" All very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by CHRIS - 20 October 2020

" Already have done, disgusted with being charged extra insurance when I had already paid for the highest level. "

" When I booked online I paid extra for the top level of insurance, when I got to the airport i was charged another 80 something pounds for extra insurance on top of what I had already paid. Absolutely disgusting. I couldn't hear a word the counter girl was saying as she had such a tiny little quiet voice, she had to repeat everything 3 or 4 times. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 5

PAPHOS, CY - Reviewed by JOY - 11 October 2020

" Good experience "

" Good experience "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LARNACA, CY - Reviewed by PETER - 10 October 2020

" Negative is that website suggested full/full fuel but was told full/empty when car was picked up. So ended up leaving almost half a tank unused (my purchase). Offset is that the hire was so cheap in the first instance so generally very good value. "

" Very quick pick-up and drop-off. Happy with the car. Very cheap compared to our recent hire in Kefalonia (more than twice as much for one week!). "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by THOMAS - 07 October 2020

" Not happy about changing the original booking fro. A automatic to a manual vehicle to find when we got there they only had automatics and dont do any of this vehicle in manual. It then cost us more to add a driver on when in the original booking the additional driver was free. This cost us more in the long run "

" Staff friendly "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 6

PAPHOS, CY - Reviewed by GILLIAN - 04 October 2020

" I find the company to be false. When you book online it states one thing then when you go to pick the car up , its all about rip of tricks. "

" The price was not what it said online. The idea of charging for air con is a joke. The staff are just about taking your money. Lots of hidden extras not true advertising. Would never use again and will leave a review stating that. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by BRIAN - 04 October 2020

" My expectations were that I would be provided with a quality car and quality service, I received neither and I am extremely disappointed on this occasion. "

" Hard sell to upgrade the vehicle and insurance cover at pick up. Despite having ordered a vehicle with "full protection with extensive coverage including wheels, underside and roof" I was only given "basic protection plan subject to excess". I was provided with a 5 year old Kia Rio with scratches and dents on every panel, cigarette burns to front and rear seats and a whole list of faults. Worst car hire experience ever. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 1

PAPHOS, CY - Reviewed by CRAIG - 03 October 2020

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LARNACA, CY - Reviewed by PAUL - 30 September 2020

" Generally good. "

" Generally good. Didn't understand why an excess deposit was taken when I had paid the additional insurance to offset the excess? That didn't feel right. The collection was a little slow even with a very quiet airport. Generally all good though. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LARNACA, CY - Reviewed by BRIDGET - 24 September 2020

" Same as above "

" When I picked up the car I was just given an envelope and told where it was. I asked if it needed checking and was told no it's all done. So I took the car and left. When I dropped the car back I was told it was scratched and I said it was already there that we hadn't done any damage to the vechile. The attendant then took all my paperwork and said he was going to hold €200 back and would call me once he had spoken to the garage to see if damage was already there. I was in a situation where I could do nothing as I had to book in for my flight. While waiting to board the plane I received a phone call saying the damage was my fault and that it was €200 fee. I asked for receipt as I have insurance to cover it but I have received nothing from them but they have taken £180 from my credit card. So I am very unhappy "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by LAWRENCE - 24 September 2020

" The staff were very pleasant and helpful "

" The car was satisfactory had no issue "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by KIERAN - 24 September 2020

" Expensive Breakdown cover consider just a week. "

" Expensive Breakdown cover consider just a week. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PAPHOS, CY - Reviewed by MONIKA - 24 September 2020

" Your prices are very competitive "

" Hate pressure selling of counter staff, and having to pay upfront for fuel! Within a couple of days oil warning light came on. There was no oil in the car. I had to go to a garage and pay to have oil put in. No refund was offered or given. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 5

PAPHOS, CY - Reviewed by PAUL - 19 September 2020

" You don't honour your prices so it's all a con "

" Euro car did not accept that what we signed up for at £62 pound and we had to pay £122 for the same deal. Very unhappy about it but at 10pm at night what choice did we have., "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 4

PAPHOS, CY - Reviewed by RODNEY DAVID - 03 September 2020

" no more comments "

" Over the many years coming to Cyprus I have paid insurance twice as its a local scam as regards car hire and so now I only pay the insurance at the Cyprus desk end and have been telling many people in the UK to be aware of the pressure to buy your insurance at the desk and so don't pay in advance!! My people carrier was ok, but also on its last legs of mechanical life. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 5

PAPHOS, CY - Reviewed by TRACEY - 02 September 2020

" After a very long day you don't need to be hanging around for over an hour collecting a car, especially with a tired child and a disabled son "

" Took over an hour to get car as only one on the desk originally! Car covered in scrapes and dents! "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 5

LARNACA, CY - Reviewed by PAUL - 26 August 2020

" Easy booking, clean good car and customer service "

" Good condition car, very good and quick customer service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LARNACA, CY - Reviewed by BRENT ROBERT - 15 May 2020

" Very poor and unreasonable, COVID 19 restrictions were placed on us and all flights cancelled. I would have expected the hiring company to recognise this and void the payments with a full or even part refund "

" We could not fly in to country we never had the vehicle, we tried to cancel to get a refund but the refund was rejected "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PAPHOS, CY - Reviewed by TREVOR - 28 March 2020

" Very satisfied. "

" Busy at the counter on arrival but staff were quite efficient in dealing with customers. Disappointed to be charged for a full tank of fuel plus over a thousand euros deposit. The vehicle was in reasonable condition with only minor defects. No problems during the hire period. Due to the covid19 outbreak we had to return the vehicle to the parking area which was unmanned. We then emailed Cyprus car to re claim our deposit and the cost of fuel which I'm pleased to say was refunded within a couple of days. Overall very satisfied. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PAPHOS, CY - Reviewed by JONATHAN - 21 March 2020

" Appalling. If the booking in made by someone other than the driver than it should be made clear at time of booking that the driver needs a credit card instead of burying it in the Ts and Cs. The phone operative I called was rude and unhelpful. Put me on hold and when I hung up after waiting 5 mins he emailed to say I'd hung up whilst he was talking talking to me. "

" We were unable to use car as no credit card in Jonathan's name. Booking made by V Dobbs and it was not highlighted that the driver would need the credit card . Want €86 to remedy this - more than the week's rental "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PAPHOS, CY - Reviewed by TIMOTHY - 11 March 2020

" Auto Europe have decent cars at a good price. Insurance is worth taking. Staff all friendly, on this occasion Alexandra and Kevin "

" Who? "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LARNACA, CY - Reviewed by DEMETRIOS - 05 March 2020

" I was very happy with the car . The price was reasonable for the time of year. "

" The staff were very helpfull everything was sorted very quickly . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LARNACA, CY - Reviewed by JULIE - 01 March 2020

" Very happy to use again "

" Trouble free car hire will use again "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

PAPHOS, CY - Reviewed by PRITESH - 26 February 2020

" It was the worst experience I have ever had with a company and will certainly not be using this company again. "

" 1. The queue to collect the car was huge. The desk staff were too busy selling your expensive insurance. 2. The car was useless. It had scratches all over it and the seats had damage inside. When i pressed the accelerator, it made horrible noises. The car needs to be scrapped! 3. When returning the car, they tried to say there was an additional dent. Luckily We took pictures to prove it was already there but missed by their staff! I want a refund! The car was in a terrible sta "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LARNACA, CY - Reviewed by PHILIP - 23 February 2020

" Vehicle was old high milage and tired "

" Collecting and drop off was very easy, but the vehicle was 5 yeays old with 96000 kms and not even the original radio. The vihicles need to be replaced earlier. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 6

PAPHOS, CY - Reviewed by JULIAN - 22 February 2020

" Excellent "

" Very friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LARNACA, CY - Reviewed by MARIO - 18 February 2020

" Excellent serbice "

" Very happy with service received and car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by ALAN - 15 February 2020

" Good no hassle car hire "

" Good car and efficient service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by CLIVE - 09 February 2020

" Very good and professional "

" The car was immaculate with not a mark or scratches on it. They found a tiny dent on rear passenger door on its return which I hadn't done or noticed. Fine about it no charge. Good,pleasant people. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by BERNARD - 03 February 2020

" Very good service from Europe Car and very good fair service from staff on vehicle return. "

" very good service. Slight pressure at pick up to purchase unnecessary additional insurance as already has excess cover & to return petrol near empty rather than full to full as booked which may have been financially detrimental to self. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PAPHOS, CY - Reviewed by CHRISTOPHER - 01 February 2020

" Easy to book and great price from Autoeurope. Shame about Europcar and the usual attempted scamming "

" Whilst pointing out the various scratches on the car the guy told us to not worry about any scratches over 5cm and when we started to note them down he said 'you had a bad experience or something?'. When returning the car the colleague said there were small scratches which were not noted and that he would have to take it from our deposit. He gave up pretty easily which suggested he was knowingly trying it on. Disappointing customer service. Car was in good condition although the side mirror was damaged and had to be realigned every time the car was started. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 6

PAPHOS, CY - Reviewed by JOY - 28 January 2020

" Efficient "

" Efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LARNACA, CY - Reviewed by ADRIAN ILIE - 09 January 2020

" Simple and easy very good service "

" Just brilliant "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LARNACA, CY - Reviewed by COSTAS - 09 January 2020

" The car itself was reasonable condition the service at the Europcar was awful,waited 1 hour just to be seen ,when i arrived their was 4 people on desk as soon as i got there 3 decided to leave leaving just the 1 new guy alone with 3 people in the Que ,dont you think they should have seen the customer in line before leaving as no more flights were scheduled to come in ,i doubt i will be using again "

" The car itself was reasonable condition the service at the Europcar was awful,waited "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 10

LARNACA, CY - Reviewed by GEORGE - 08 January 2020

" Worse hire car I've received from your company by far. "

" I always hire a car through yourselves. The quality of the 5 year old Kia I was given wasn't good. The headlights were very dim and therefore dangerous , the car needs new shock absorbers, the courtesy light didn't work. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 1

PAPHOS, CY - Reviewed by ROBERT - 08 January 2020

" Would definitely use them again "

" Straight forward pick up and drop off "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PAPHOS, CY - Reviewed by STEVEN - 02 January 2020

" Experience was good overall and the whole process was very efficient. Would have been nice to have a car in better condition "

" Experience was good overall and the whole process was very efficient. Would have been nice to have a car in better condition. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

PAPHOS, CY - Reviewed by CHRISTOPHER - 18 December 2019

" Great "

" Friendly staff .fuel return options Efficient pick up and return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LARNACA, CY - Reviewed by JENNIFER - 11 December 2019

" Excellent service "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by IAN - 09 December 2019

" Good value for money. "

" Condition of car could of been better. Lots of marks and dents. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PAPHOS, CY - Reviewed by ANNE - 08 December 2019

" No problems experienced "

" The staff were friendly and helpful "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PAPHOS, CY - Reviewed by ZABAIR - 07 December 2019

" No messing about very good service all round. "

" Very happy with the service and price. And the car was brilliant. Will use you guys again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by WILLIAM - 05 December 2019

" Fuel policy and terms and conditions are contradictory. I called up and was reassured it's full to full but then they make you pay up front for a full tank and then refund it if you bring it back full with a receipt. "

" I decided to pay a little more for a better car as I HATE Kia's, the description said Ford Fiesta or similar. However on arrival I was given a Kia Rio. As with previous experiences of Kia's, it was awful! The fuel policy is misleading. They make you pay for a full tank and then they refund it if you bring it back with a full tank and a receipt. But then you lose money as the exchange commission comes out of your pocket. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

LARNACA, CY - Reviewed by JOHN - 24 November 2019

" Misled by booking in agent regarding the 20 euro fee for returning car without a full tank of fuel. Totally misled. Willing to discuss. "

" Misled by booking in agent regarding the 20 euro fee for returning car without a full tank of fuel. Totally misled. Willing to discuss. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 8

LARNACA, CY - Reviewed by HAZEL - 21 November 2019

" Other than my comment above, all was fine & would use Autoeurope again. "

" My one criticism, is that it was advertised as 'pick-up full, return full', but on completing the paperwork on arrival, I had to pay £37 for a full tank of petrol there and then, to 'return empty'. That might be fine if someone is going for the first or second time and intending driving to visit lots of places, but if hiring a car is for convenience, rather than driving around lots of places, you are likely to be paying for petrol that you won't use. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LARNACA, CY - Reviewed by MAXINE - 17 November 2019

" Excellent "

" Great service. Nice car and reasonable rates "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by JOHN - 17 November 2019

" Great service Only it should have been explained more at booking stage that when you go to pick up the car there is always going to be extra to pay. I wouldn't have cared if I was told ahead of booking so I could have played before I went "

" Great service The only thing I didn't agree on was the extra insurance I had to take if I didn't I would have had to put £1000 block on my credit card so had to pay for this insurance so only £300 block on my credit card That meant there would have been hole in my holiday money with me being a pensioner I could not afford "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by ALASTAIR - 16 November 2019

" I will be using your services the next time we are over "

" Execlent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LARNACA, CY - Reviewed by GRAHAM - 16 November 2019

" Very effieicent services with good vehicle that ran very well during my stay "

" Good car Well maintained and fit for purpose - enjoyed driving it. Staff very efficient and friendly - good experience all round - more than happy to use again and recommend to others "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PAPHOS, CY - Reviewed by RICHARD - 10 November 2019

" We had a Renault Clio 4 door saloon, which was quite comfortable and economical. There was a small issue with the fuel guage, as it was full when we collected the car, but when we topped up the tank to maximum before returning the car, the guage did NOT show full, although it was! But the staff accepted our explanation, and we were refunded the full amount they had charged at the start of the hire. "

" Very easy to locate the hire office in arrivals at Paphos Airport. Had the usual sales talk to add extra cover, but declined. Nevertheless, a smooth transaction picking up the vehicle "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by JENNIFER - 10 November 2019

" Car was excellent standard. Smooth pick up & drop off. "

" The fuel options should have been explained in more detail at drop off. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LARNACA, CY - Reviewed by KATHERINE - 04 November 2019

" Very pleased with the service I received. Efficient staff, nice car and very quick pick up & drop off. Which is all you need when hiring a car abroad. "

" Everything went perfectly. No issues at all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by LEIGH - 02 November 2019

" Perfect "

" Good company, competative prices. Have used a few times now and never had any problems. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LARNACA, CY - Reviewed by ADAM - 30 October 2019

" Paid for the rental online before going away thinking that everything was dealt with. Unfortunately when I arrived at the desk I was told that because I had booked using a visa debit card I would have no choice but to purchase the damage waiver due to not having paid on a credit card. This essentially doubled the amount I paid for the rental which wasn't mentioned when booking. What I then found strange was that they were happy however to hold €250 for reasons not clear and €65 for fuel so I could return the car empty. Again this was without choice even after I said I was happy to bring the car back with a full tank. They said I could do that if I wanted and would be refunded the €65. I would recommend anyone doing this as there is a petrol station right next to the airport and only cost me €35 to fill from just below a quarter tank left. "

" Paid for the rental online before going away thinking that everything was dealt with. Unfortunately when I arrived at the desk I was told that because I had booked using a visa debit card I would have no choice but to purchase the damage waiver due to not having paid on a credit card. This essentially doubled the amount I paid for the rental which wasn't mentioned when booking. What I then found strange was that they were happy however to hold €250 for reasons not clear and €65 for fuel so I could return the car empty. Again this was without choice even after I said I was happy to bring the car back with a full tank. They said I could do that if I wanted and would be refunded the €65. I would recommend anyone doing this as there is a petrol station right next to the airport and only cost me €35 to fill from just below a quarter tank left. "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 7

PAPHOS, CY - Reviewed by THOMAS - 29 October 2019

" Hi. At the desk I was required to take out excess cover despite already purchasing in advance. I do not have a credit card due to a gambling addiction. i was told I can not use my wife's credit card or my debit card for excess cover deposit. So I paid for excess cover reduction twice. This seemed unfair. "

" Hi. At the desk I was required to take out excess cover despite already purchasing in advance. I do not have a credit card due to a gambling addiction. i was told I can not use my wife's credit card or my debit card for excess cover deposit. So I paid for excess cover reduction twice. This seemed unfair. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LARNACA, CY - Reviewed by ADAM - 29 October 2019

" Not the best experience at the counter , however the collecting of the car and the drop off were very good "

" Told it was an upgrade , but it didn't look like an upgrade. Had to pay €53 for fuel, even though it said it was a full to full policy. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LARNACA, CY - Reviewed by SARAH - 27 October 2019

" The car itself was fine. Pick up and drop off systems were not up to standard. "

" We had to wait for two hours on arrival as the car wasn't ready. On drop off we were told the €250 deposit we had put down would be automatically refunded. 8 days later we are still waiting!! "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 4

PAPHOS, CY - Reviewed by JAMES - 24 October 2019

" Overall, excellent! "

" Excellent service. Vehicle is slightly underpowered for hilly roads "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by PETER - 20 October 2019

" Very good but rather to hard a sell on the extra insurance cover which I did not need "

" Car had excellent mechanics but also a lot of small dents and abrasions which could hav been easily fixed as they happened after each rental period instead of being allowed to build up "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PAPHOS, CY - Reviewed by STEVEN - 16 October 2019

" Great car and service "

" Picking car up ok but bit too much on trying to get me to pay more Dropping off excellent service Dr "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by THOMAS - 16 October 2019

" Poor start & never really recovered acceptable service level as missing phone was never found & staff were not really interested. "

" Car was obviously not pre-checked as we found out after we had loaded our luggage etc into the car that the nearside headlight did not work. As we were picking the car up at 1am lights were a necessary. Replacement vehicle was eventally made available. During the upheaval of changing cars I accidentally left my mobile in the first car & even although the this was reported to their help desk within a couple of hours my phone has never been found. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 1

LARNACA, CY - Reviewed by ANN - 15 October 2019

" Tried to sell me additional insurance even though we were fully covered "

" Average "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 6

PAPHOS, CY - Reviewed by ROBERT - 15 October 2019

" So nice to pick up the car at the airport as we arrived late at night. Staff very friendly and helpful. "

" Lovely welcoming staff great service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LARNACA, CY - Reviewed by BERNARD - 14 October 2019

" the pick up of the car was terrible, we waited in a queue for over an hour, there was a bit of a hard sale for extra insurance, which I had already explained I had purchased in the uk, which was eventually agreed I had already got "

" the car was a bit tatty but worked fine "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 5

LARNACA, CY - Reviewed by PHILIP - 11 October 2019

" Total Shambles "

" Awful "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 8

LARNACA, CY - Reviewed by SYLVIE - 08 October 2019

" I didn't realize that Europe car had 2 levels of cars. 1 for walk in booking which was for the better quality of cars. Online booked cars are lower quality "

" 4th time using auto Europe "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 6

LARNACA, CY - Reviewed by CAROLINE - 08 October 2019

" I have been hiring cars at Cyprus airports for over 10 years and have never been ripped off like this before .I will never use Europcar again .What are you going to do about this practice ? "

" Mona at the counter told me not to bother returning the car full of petrol as they would do it for me.When I returned the car only half-full I received no refund for the petrol and did not have the time to go to the garage to fill up .Thus I paid for a full tank and" donated E20 +to the hire company . A scam !! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 9

LARNACA, CY - Reviewed by IAN - 06 October 2019

" Didn't expect to pay again at the airport more than the original booking cost would not have booked this car hire if I was told you have to pay again the same amount and a bit more. Car was 5years old and struggled with 4 adult passengers touring up steep hills was not possible and spoilt the holiday. "

" Poor quality of vehicle and charge a extra £170 on pick up from airport "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 3

LARNACA, CY - Reviewed by STEPHEN - 04 October 2019

" Whilst it was clean, the overall condition of the car was awful. It had in excess of 127,000kms on the clock, just about every body panel was damaged and the engine was knocking and struggling on any hills. "

" Whilst it was clean, the overall condition of the car was awful. It had in excess of 127,000kms on the clock, just about every body panel was damaged and the engine was knocking and struggling on any hills. "

Value for Money: 2
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 1

LARNACA, CY - Reviewed by SUE - 02 October 2019

" See above "

" The car was noisy, boot was very small and had no tray to hide what was in boot ! It was not economical on fuel. Have had much better for lot less "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

LARNACA, CY - Reviewed by VALENTINA - 01 October 2019

" Sell what we are expecting to receive "

" First I had paid extra for a service I didn't get which was the refund of the excess. In the end I paid another 100 euros. To be told they didn't have an automatic car for me then when I did get a car it was like pulling a donkey. I had to go back to the airport the next day to exchange the car. Which was then fine. The drop off was quick and professional. Really liked the South African lady. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 1

PAPHOS, CY - Reviewed by PHIL - 30 September 2019

" Efficent and helpfull "

" Good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by ROBERT - 30 September 2019

" Awful cars with staff who's only intention is to rip you off. "

" I requested an upgrade on arrival and paid 300 Euros, when we got outside the upgraded car was not big enough even though he had been told the size we needed. On going back he issued another and when we again went outside the second car was a total wreck, banged, broken and dented. After leaving we found the aircon didn't work and we then he'd to return it after two days due to an engine management light. We were then given a suitable vehicle, that is if we disregarded the huge dent in the back! Ady on the desk was just a rip off merchant, Kevin on the pick up point was the only one who helped preserve our sanity. Five hours wasted holiday dealing with a hire car not fit for purpose. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 2

PAPHOS, CY - Reviewed by SHAYNE - 29 September 2019

" Awful, never again. "

" When arriving at airport, we had to wait an hour for our paperwork to be processed, this was due to a system failure, so had to be hand written. When finally going across to pick up car, it was full of scratches and small dents and scuffs, not what I expect from a large company, especially when making you sign for a £1500 excess. After driving the vehicle, the engine management light came on as well as the oil warning light. The car also drove like it was on its last legs, clutch riding high and a gutless engine. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 1

LARNACA, CY - Reviewed by LUKE - 24 September 2019

" Worst car i have ever rented. Car was covered in scraches and dints with most buttons not working on the dash and 80k on the clock should not be a rental. I was told when asking for another car that this is what you get when you do not pay another 160 euro in extra insurance after i had already paid for it with my initial purchase, also very pushy to take it out and judgemental when i did not. "

" Worst car i have ever rented. Car was covered in scraches and dints with most buttons not working on the dash and 80k on the clock should not be a rental. I was told when asking for another car that this is what you get when you do not pay another 160 euro in extra insurance after i had already paid for it with my initial purchase, also very pushy to take it out and judgemental when i did not. "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 1

PAPHOS, CY - Reviewed by CAROL - 24 September 2019

" As above. "

" On arrival the counter staff whilst polite and pleasant were very confusing. Telling me we did not have enough insurance, i said i had included insurance but she would not accept this and she repeatedly said we did not have insurance. Her english was also difficult to understand to such an extent we gave up discussing insurance and i caved in feeling pressurised. Im still not sure, but i think i paid a huge sum for insurance which i did not want to but, in the end just wanted to get on my way. I feel this selling of insurance at the desk by someone with only limited english and late at night is unacceptable. I was tired and didnt want the hassle of this pressure selling. I am still upset about this. Please can you review how much this car hire has cost me, if i have paid only the original sum of 525.62. Plus a fuel charge as the fuel tank was full. I will be happy with this. I have to say the vehicle drove very well. Please confirm above as this still worries me. Regards. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 8

LARNACA, CY - Reviewed by SHAWN - 20 September 2019

" Contact me if you need further details "

" Horrendous experience, I definitely will not use again "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 1

PAPHOS, CY - Reviewed by NORMAN - 20 September 2019

" Quick and easy will use again. "

" Great service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by BRENDAN - 18 September 2019

" I picked the car up from Europcar and the Assistant said that i had not ordered AirCon so we agreed a charge of 28 Euros.He then added the cost of a full tank of petrol and I signed the document. Checking my bank statement shown £76.19 for Upgrade plus Full tank. Returned car with a full tank and they reimbursed me £37.37 .Therefore upgrade cost me £38.82. Not happy "

" I picked the car up from Europcar and the Assistant said that i had not ordered AirCon so we agreed a charge of 28 Euros.He then added the cost of a full tank of petrol and I signed the document. Checking my bank statement shown £76.19 for Upgrade plus Full tank. Returned car with a full tank and they reimbursed me £37.37 .Therefore upgrade cost me £38.82. Not happy "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LARNACA, CY - Reviewed by ANDREW - 13 September 2019

" Its not pleasant being ripped off when your on holiday trying to enjoy yourself and being charged for things you did not ask for and then being lied to about not being able to refund the credit card we used ive look into this and iam going to report it to the credit card company for fraudulent activity "

" Got charged £64 extra for insurance which we did not ask for when we arrived and the member of staff refused to refund the insurance when asked saying that she had to put the money on a different credit card and not the one she took it from.This was a complete con that happened within minutes of being in the country would definately avoid using Eurocar again dont trust the staff they have . "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by CHRISTOPHER - 11 September 2019

" The car was underpowered for my liking for a estate car but I normally drive the a 330d xdrive "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by LORRIMER - 11 September 2019

" Just a bunch of liars trying to sell extra insurance and giving very old cars out "

" Car was too old with 122000 kms on it, the key fob worked sometimes had open with the key then had difficulty starting. The person on reception desk told us it was a new car and to take out the extra insurance, did not take it as it was the same guy who we got a car from in June complete liar "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 1

PAPHOS, CY - Reviewed by PETER - 09 September 2019

" GREAT EXPERIENCE IN USING THIS COMPANY "

" GREAT SITE AND WILL DEFINATLEY USE AGAIN "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LARNACA, CY - Reviewed by BRUCE - 07 September 2019

" As above "

" I have used auto Europe for many years. We had to pick the car up from the Europcar desk at 23.00 on the Saturday night we had to wait over an hour to be seen then they tried to sell us everything they could. ( almost to bullying you to take the insurance, which I had purchased separate) my brother-in laws card would not clear so instead of letting him use his wife's card they made him pay over £200 for their cover shocking really The cars were fine and the people at drop off and pick up were really good. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by NEIL - 31 August 2019

" Recommended "

" The guys on the desk were really helpful. The car I received was pretty average however - it was a very old Ford Focus; at least 10 years old! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LARNACA, CY - Reviewed by AVRAHAM - 30 August 2019

" I had bad experience with the insurance issue of the car. Seems to be big difference between you and the local rental company. "

" First of all the car company was europe car. I knew it from previous experience. They were very good but they were tring to sell me extra insurance even though i did extra insurance with your company. They claimed that your insurance is worthless and i will have to pay 1850 euros in any case of damage with the extra insurance i made with you. So i wanna know who is correct and if i paid your company 73 pounds for no reason. Because that the impression i got from the local company. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by WAYNE - 29 August 2019

" Very pleased "

" Very pleased "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by CRAIG - 26 August 2019

" Car was okay, but not as expected. The hard sell of additional insurance, and advice that pre-arranged insurance was inadequate was not appreciated. Neither was the instruction to return with an empty fuel tank, and being charged for a full tank of petrol. On discussion, it was agreed that the charge would be reimbursed if I returned the car with a full tank, but this information was not provided until pressed for it. "

" Allocated car was older, smaller and higher mileage than expected. It was not really a Ford Focus equivalment, as specified. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 4

LARNACA, CY - Reviewed by DAVID - 21 August 2019

" Wont use your company again. "

" The came from europcar. And your zero excess still required an excess of over 1000 euro. If I had known that before I would have just used europcar "

Value for Money: 3
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 4

LARNACA, CY - Reviewed by ROGER - 12 August 2019

" Thank you no hassles. "

" Good efficient cahire, very happy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LARNACA, CY - Reviewed by MATTHEW - 05 August 2019

" as above "

" I booked a vehicle for a 9 day hire to be collected on the 23rd July from Larnaca Airport in Cyprus. On arriving at the Europe Car desk i presented my print off to the check in attendant, as she was processing my booking she stopped midway to inform me i have booked a vehicle with no air conditioning and asked if i was sure i wanted a car without this option as the weather was 35c! This came as a complete shock to me as during the booking process and upon reviewing my booking email confirmation there was no mention that the vehicle didn't have A/C. When she showed me my voucher/print off the spec of the car stated 'NO A/C' however this is the only mention of the vehicle no having A/C. Clearly there is a requirement for Auto Europe to state this option is not included but they failed to do this at the time of booking and also within my email confirmation. As a result i had no choice but to pay a 80 EUR supplement to change to a car with A/C, given the rental cost a total of 185 EUR (which after just checking is the going rate for the same size vehicle in peak season with A/C) the supplement equated to 45% of the cost of the total rental cost. I have been using auto Europe for about 4 years. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

LARNACA, CY - Reviewed by MEHUL - 31 July 2019

" I've hired two cars from Auto Europe in the past 3 months. Both were incredibly old and damaged. "

" The car had done over 130000 miles, with scratches and damage all over it. It was incredibly old. So old that it did not have an isofix to attach our car seat. The staff said the only cars they had left with isofix were bigger so they could not give it to us, despite the fact our baby would not be safe! "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 3
Condition of the Vehicle: 2

PAPHOS, CY - Reviewed by STEPHEN - 25 July 2019

" Excellent service "

" Best price for required car. Service by provider was excellent at both pick-up and hand-back. Second time we've booked through Autoeurope this year and will be our first choice for a hire car in October. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by LYNDON - 23 July 2019

" General condition of car was poor which wouldn't have been an issue but tail gate didn't open fully unless you push it to top. Banged my head a couple times when I forgot about this. Worst thing though was performance. Car had no "guts" and struggled up some of the steep inclines around Paphos "

" Counter staff were polite, friendly and efficient. Condition and quality of car was poor.... hence my ratings "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 2

PAPHOS, CY - Reviewed by RAYMOND - 22 July 2019

" This time pick up/drop off staff very friendly,helpfully and efficient. Previous booking have experienced rude and unhelpfully drop off staff. Being acused off smoking in car and craftily clearing up ash and we don't even smoke. "

" Problems with car starting "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 5

PAPHOS, CY - Reviewed by LEIGH - 20 July 2019

" Do not think will pick up from airport again. Off airport site much quicker at vehicle return "

" Car drop off took a long time. Only two guys working at drop off point when day of return is a busy day at Paphos airport. Would expect more staff at busy times. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 8

LARNACA, CY - Reviewed by JOHN - 19 July 2019

" When we arrived at the desk to pick up the car we were told that we needed to take out a waiver insurance , when we said that we did not want this we were told that if we did not take of this waiver insurance we would have to put down a credit card and €1000 put on hold on the card and if there was such a scratch on the car the thousand euros would be deducted from the card, or we could take out the waiver insurance for €168 . We feel as though we were coerced into taking out the insurance and €168 of our holiday spending money was taken and not planned for. this was not explained to us at the time of booking and we will not use auto Europe car hire again unless we are reimbursed within the next seven working days. Also if there is not a satisfactory reply I will put these comments on TripAdvisor . "

" When we arrived at the desk to pick up the car we were told that we needed to take out a waiver insurance , when we said that we did not want this we were told that if we did not take of this waiver insurance we would have to put down a credit card and €1000 put on hold on the card and if there was such a scratch on the car the thousand euros would be deducted from the card, or we could take out the waiver insurance for €168 . We feel as though we were coerced into taking out the insurance and €168 of our holiday spending money was taken and not planned for. this was not explained to us at the time of booking and we will not use auto Europe car hire again unless we are reimbursed within the next seven working days. Also if there is not a satisfactory reply I will put these comments on TripAdvisor . "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by PAUL - 16 July 2019

" The car supplied to us by the europecar desk was substandard. The radio didn't work, the air conditioning didn't work, the central locking (key operated) did not work properly, the car interior was tatty. The car given to us had 120,500km on the clock - this was reflected in the general state and wear on the car. I cannot recall the last tiime we hired a car where it didn't have a remote locking operation - this one was key locking and didn't lock one of the rear doors. Cars this old and in this condition with faulty radio & air con & locking should not be on the books to be given out to customers. Worst car we have ever hired. "

" This was an internet experience so very little to comment on. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 1

LARNACA, CY - Reviewed by PETER - 10 July 2019

" Excellent service and excess Guarantee good value. "

" It was actually the Europcar desk and staff that dealt with me However, good English and a very pleasant and efficient young lady that attended to me. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

LARNACA, CY - Reviewed by JAMSHID - 07 July 2019

" Great service & no complains from me :) "

" Everything went smooth, no issues & I was very happy with that :) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LARNACA, CY - Reviewed by ADAM - 03 July 2019

" Never had a problem with Auto Europe although have been disappointed 2 out of 3 years with pick up car from airport. "

" Staff were great, pick up car was terrible so had to use a smaller car for nearly 4 days which meant we had to cancel a trip to pathos as couldn't fit party into car and as my father is disabled and needs a bigger car to travel in we couldn't travel far until larger car was delivered. New car was great though. Drop off staff were very helpful. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

PAPHOS, CY - Reviewed by JOHN - 04 June 2019

" Excellent service "

" Very professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by ALAN - 29 May 2019

" Very easy and straight forward "

" Very easy and straight forward will definitely use again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LARNACA, CY - Reviewed by MARK - 29 May 2019

" good "

" very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PAPHOS, CY - Reviewed by NIGEL - 10 May 2019

" All good "

" Very good service Car was a bit battered "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

LARNACA, CY - Reviewed by PAUL - 05 May 2019

" refer above "

" The holding bond has not been released from my credit card despite the operator providing me wit a receipt. The cat was returned a week ago - not a good situation to be in. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

PAPHOS, CY - Reviewed by DAVID - 09 April 2019

" Good "

" Europcar at Paphos where great as usual "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LARNACA, CY - Reviewed by ANDREW - 29 March 2019

" Easy to drive "

" Long delay at Collection desk. Needed extra staff to get through. Charged £42 extra for something, despite upgrading insurance cover prior to travel for £18. Feel i've been fleeced somewhat! Guy behind me in the queue given a free upgrade for waiting - yet I waited longer!?! How is that right? "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PAPHOS, CY - Reviewed by JIMMY - 27 January 2019

" no "

" I did book a ford focus and received a ford fiesta, i wasn't happy with the result but had to accept it due to no other vehicle available other than that it was good friendly customer service. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 5

PAPHOS, CY - Reviewed by TIM - 08 January 2019

" As above. "

" Jamie checked us in the car and Mario checked us out. Both very efficient and friendly. Super quick admin carried out making it a pleasant experience. Used Eurocar a few times and the staff are all very good. They should go to Majorca and teach the car hire companies a few manners. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PAPHOS, CY - Reviewed by PAUL - 29 December 2018

" Easy pick up at airport. Car was very clean "

" Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by CHRISTINE - 21 December 2018

" Great, apart from bus strike, which meant extra cost, to pick up the car "

" Smooth as clockwork "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by ARTHUR - 19 December 2018

" Always a big queue to complete initial paperwork which can take a very long while and always has customers unhappy, particularly after a long flight. But apart from this initial queue everything is good. Would appreciate the ability to drop car off at the Paphos town office rather than at the Paphos airport without it being considered a one way rental with extra fee. "

" Have used Auto Europe with Cyprusaptcar on numerous occasions and always been very satisfied with service and price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LARNACA, CY - Reviewed by GIEDRIUS - 25 November 2018

" All went well "

" The car was actually sub rented by europecars "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PAPHOS, CY - Reviewed by JACQULIN - 16 November 2018

" I was very unhappy with the way I was treated by you counter staff. "

" The counter staff staff was rude and not very helpful. It was not made clear on booking that I would need a 1300 euro deposit on my card and had to pay a further amount bring my cost up to 97 pound to avoid this. The staff could have been more helpful with working with me to resolve this. Also I have never been asked for a deposit for fuel either and the 130 I feel excessive considering the car I hired word only have taken a maximum of around 50 euros to fill "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 4

LARNACA, CY - Reviewed by EUGENIJUS - 11 November 2018

" All good. "

" All good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by ANDRIKO - 06 November 2018

" I will most defaintly use your company again. I'm very happy with the service they provide. "

" The staff were very Helpfull and polite. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by ALEX - 03 November 2018

" doon.t give an overall cost to hire the car should give more advising or rating the car company you have selected "

" I found the counter staff were preying on customers trying to sell extra insurance should the car be damaged accidently the cost to you was a away of getting you to take on additional cost to your holiday especially pensioners who are more vulnerable to their sales techniques "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 4

LARNACA, CY - Reviewed by KEVIN - 03 November 2018

" Insurance is not included and car was knackered "

" Staff are very good car was not good "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

LARNACA, CY - Reviewed by PAUL - 02 November 2018

" Sort your partners out. My experience with you is fine ... but massively let down by the people you use on the ground. "

" Car was terrible. I have already fed this back to the actual car hire company. A death trap and an accident waiting to happen! "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 1

LARNACA, CY - Reviewed by NIGEL - 27 October 2018

" I phoned u to get some help but u didn't help at all "

" They charged me extra insurance u told me I was covered they gave me a 10 year old focus ford 100000 miles on clock 9 euros a day babes seat "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LARNACA, CY - Reviewed by CHARLES - 24 October 2018

" Very good. "

" Collection and drop very quick and easy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LARNACA, CY - Reviewed by MARK - 24 October 2018

" Experience was fine had no problem with booking staff very helpful and friendly would book again with them "

" The car was fine I fought it was gonna be a new version of the Ford Focus as that's whats on the picture "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PAPHOS, CY - Reviewed by STEPHEN - 23 October 2018

" Great company. "

" Excellent service. Will use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by ANDREW - 23 October 2018

" Horrible car "

" The car was nothing like a ford focus. It was an old battered Kia ceed which had nearly 80k on the clock. The seats were uncomfortable due to too much useage The car was full of scratches and dents where it had been use before "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 3
Condition of the Vehicle: 1

LARNACA, CY - Reviewed by TREVOR - 22 October 2018

" Great value for money hire deal this time. Will likely book through Auto Europe on our next holiday "

" Good efficient service. The model of car was exactly what I wanted, quite new with low miles and in excellent condition "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by GEORGE - 20 October 2018

" On Handing the car back, the lady who met us (Ania) was extremely plesent and helpful, nice easy hand over. Will definitely use the same company again. "

" Found the staff to be very pleasant on reception, the hand over was smooth and the car was lovely and clean and tidy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by JOHN - 09 October 2018

" Very good no complaints nice people to deal with "

" Excellent friendly service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LARNACA, CY - Reviewed by JAMES - 07 October 2018

" Clear website. Best book in advance. And book extra insurance at point of booking. "

" All went as it should. Car was clean and tidy. Staff friendly and helpful "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

LARNACA, CY - Reviewed by STANLEY - 02 October 2018

" As point 3. It should not be necessary to wait for so long for the car to be ready for collection "

" I was unhappy that I had to wait 40 minutes for the car to be ready for collection. The flight was on time and the office did have the time details so the car should have been waiting for me. "

Value for Money: 9
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by ROY - 02 October 2018

" Not good.Will be using taxis in future. "

" I was charged an additional 166 euros locally. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 1

PAPHOS, CY - Reviewed by DAVID - 28 September 2018

" I took out the cdw access when I booked the car but was advised to take out their cdw at a cost of 150 euros when I arrived at the collection desk. I did not take their offer but they preloaded my card with over a 1000 euros. All was refunded at the end of holiday ok but this is not a good way of dealing with car hire. "

" I was offered an up grade to a newer car for and extra cost of over 130 euros , when I said I was ok with an older car they said they didn't have one and gave me the newer car for nothing which they said they might change later at my hotel when an older car was available. They did not change the car but left me with a waiting game regarding car changing. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by JOHN - 24 September 2018

" The staff were very friendly "

" The car could of been a newer car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

LARNACA, CY - Reviewed by MONIKA - 23 September 2018

" All I want is an all inclusive rental. No huge excess deposit, no sales /upgrade hassle. Just arrive pick up the keys and go. It would also be nice - this is our 3rd Cyprus rental - to be acknowledged! "