AUTO EUROPE DALAMAN, TURKEY Car Rental Reviews

DALAMAN, TR - Reviewed by CAROLINE - 31 August 2025

" This is by far the worst car rental experience I have had through autoeurope and I would recommend you consider whether to partner with them moving forwards. "

" The meet and greet pick up was efficient. We were then taken to an offsite 'office' (remote portocabin type) and completed paperwork. We were asked to pay £25 in cash as a deposit against returning the vehicle clean. The van completely lost power on the D400 about 45 mins later, we managed to get to a garage and after some time it restarted. There was no roadside assistance company, just a mobile number for the man at the 'office', he did not respond for well over an hour. The breaks on the van were not in any way as good as you would expect, the hand break felt like it was going to break every time it was used, the reverse indicator on the gearstick was in the wrong place. It was in very bad condition. The next day we contacted the firm who agreed to bring a replacement van to us that evening which was great, but in reality we lost a day of our holiday having to wait in. A reputable car rental firm should not have provided such an unsafe and bad van in the first instance. When we dropped back there was no mentipn of returning the £25 to us, and the man who was there did not speak any English at all. This is by far the worst car rental experience I have had through autoeurope and I would recommend you consider whether to partner with them moving forwards. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

DALAMAN, TR - Reviewed by YUKSEL - 18 August 2025

" Overall great experience "

" Great customer service and brand new car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DALAMAN, TR - Reviewed by STEPHEN - 13 August 2025

" I think Green Motion did rip me off for 135 GBP, but they were very prompt for the airport pick up and getting us back to the airport "

" Even though I had paid for Zero excess insurance with full tyre and glass coverage through Auto Europe, Green Motion still said that the tyre coverage was through Auto Europe and not them, so paid and additional £135 to be covered through them.....was not happy with that at all "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 6

DALAMAN, TR - Reviewed by MORGAN - 02 July 2025

" Autoeurope was a smooth booking process, however the reviews for greenmotion seem unusually high for what seemed like a scam company to me. "

" Despite proof of the booking, green motion altered details of what my booking covered. They stated I did not have unlimited mileage, that I was not insured, and that there was no wheel or tyre cover. They stated that despite the proof of my rental agreement stating differently, they stated with any accident or damage, they would charge my deposit card with the full amount of damage, even so much as a written off vehicle, and it would be my responsibility to try and claim this back from autoeurope. They then tried to upsell me a further insurance to prevent this, and stated that the air con doesn't work well in petrol vehicles and tried to upsell me to a diesel for an additional £90 total. They were very pushy with this and it felt like a scam. Also, on multiple occassions they tried to get me to sign documents without letting me read them fully. They attempted to get me to sign that the vehicle had no existing damage to it before i had even seen the vehicle. Overall, I am very unhappy with the service and I would not suggest anyone to use them. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 7

DALAMAN, TR - Reviewed by PHILIP - 01 July 2025

" Not the best I've had but car good .Staff need more training "

" Poor communication on arrival left waiting too long "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 10

DALAMAN, TR - Reviewed by STEPHEN - 01 July 2025

" We've used AutoEurope before with no issues (Canary Islands) but AutoEurope needs to be more careful in selecting business partners who seem to have a policy of tricking customers out of money which is taken from their deposit. "

" Firstly, the phone number for the airport office on the collection voucher was out of service. The assistant was insistent about taking out a full insurance package with dire comments about police and consequences in any accident. He briefly added the comment about 'excessive soiling' causing an additional charge. In spite of having swept the car out twice and washed it twice, on return to the office he took 10 minutes photographing the interior and exterior then saying there were traces of sand on the floor mats and dust marks on the sills so we were to be charged £20. As we had spent the last week in a hotel, we obviously had no access to a vacuum cleaner. We were basically tricked into paying more. No other car hire company I have used insists on pristine condition on return. This was sharp practice. We will never use Green Motion again and will warn others to avoid. Worst I have ever used in 40 years of global travel. "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 3
Condition of the Vehicle: 8

DALAMAN, TR - Reviewed by LUKASZ - 15 May 2025

" Fairly smooth. "

" I bought an extra insurance at the counter just to get the guy off my back. Little did I know that this also changed the fuel policy from full-to-full (my preferred one) to same-to-same and the allowed mileage from unlimited to limited. They just trying to squeeze you at every opportunity. All the documents you have to sign are in Turkish only. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 6

DALAMAN, TR - Reviewed by ALEXANDER - 31 October 2024

" Would not recommend "

" Off site office requiring car pick up Extremely over the top scrutiny of every last scratch / scuff on the car on pick up which was time consuming and worrying Fuel was actually 3/8th not 6/8th as on rental agreement. This was adjusted but had to be reminded at drop off. Very hard to return car with 3/8th fuel - full tank policy much fairer As usual over sold additional insurances "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 7

DALAMAN, TR - Reviewed by DEREK - 22 October 2024

" see above "

" Everything went very smoothly, we were met at arrivals in good time (we communicated via whatsapp ahead of flying). The car was nearly new. And drop off was a breeze too. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DALAMAN, TR - Reviewed by IAN - 10 October 2024

" Autoeurope are excellent. This trip wasn't ideal. "

" It was not clear that Europcar is OFF SITE in Dalaman. When we arrived there was no one from the company to meet us and we had no idea how to find there office. eventually we had to ring twice to get anyone to come and collect us. 1 hour of wasted time! "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 9

DALAMAN, TR - Reviewed by KEVIN - 26 September 2024

" When I had to contact auto europe when our flight was I was pleased that they were able to liaise with Europcar Dalaman to explain the situation to them and for them to keep the car for us until the following day. "

" This is the third time we have used Europcar. Our voucher stated that it included additional drivers which Europcar said was not on their booking info so had to pay extra. The car supplied was not in good condition having 142000 kilometres on the clock badly marked seats a warning message that it needed an oil change and towards the end of our holiday the engine management orange warning light was constantly illuminated. One of the worst hire cars I have ever had in over 30 years of renting cars abroad. The counter are staff are always friendly. Due to us being delayed by a whole day due to flight cancellations and a 2 hour drive ahead of us I couldn't be bothered to get into explaining why I wasn't happy with the car we just wanted to get on with our holiday. I did tell them when I returned the car how unhappy I was with it. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 1

DALAMAN, TR - Reviewed by KAMAL - 06 September 2024

" No "

" No "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DALAMAN, TR - Reviewed by FARID - 23 August 2024

" Excellent service "

" Great customer service and very accommodating "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DALAMAN, TR - Reviewed by GARETH - 18 July 2024

" Thanks again for a great rental "

" Wonderful group, made life very easy at Dalaman airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DALAMAN, TR - Reviewed by GUILHERME GIL DE - 14 June 2024

" Waiting on auto Europe to resolve my complaint and refund the value of the rental due to horrible service from Pandora "

" Horrible experience and no the same class of car hired. Car was in poor mechanical condition with loads of knocks on front wheels and not necessarily clean. Horrible, rude and shady drop off experience. Refusal to give deposit back or drop us off at the airport. Never again "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 4

DALAMAN, TR - Reviewed by THOMAS - 01 June 2024

" Bad taste put in mouth about new scratch ( not done by me) on an already multiple dented and scratched car "

" Pick up good but at night . Provided with car with multiple dents and scratches which couldn't check properly. Make sure you take plenty of photos as on return was told had scratched front driver underside which I hadn't. I felt like it was a car with multiple dents and scratches which was brought out for late night arrivals who were not taking out their excess insurance! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 5

DALAMAN, TR - Reviewed by MARK - 07 September 2023

" There's not much/any after care service once the booking is made and/or the car has been collected. What's stated in your booking confirmation is not always the same as the terms of the Carhire company when you collect the car "

" Not very good. The car was old and battered with existing damage on it. The car was supposed to have been delivered full (according to the booking terms) and then subsequently returned full (which is the fairest way to do it), however, it was delivered empty. Then on drop off they said that the inside of the car was dirty and that they were going to charge to clean it. In 25 years of hiring cars I've never had this before. There was no rubbish or mud on the inside, all that there was was sandy/duty foot marks on the rubber foot mats. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 4
Condition of the Vehicle: 4

DALAMAN, TR - Reviewed by JASON - 14 August 2023

" As above "

" Carwiz office is 5 mins down the road from the airport. We arrived late with 2 kids and we had no idea where to go. They eventually came and picked us up once we got through to them. Once we got there they tried to give us a smaller car. Once we'd sorted to a bigger (new) car everything else was great. Charming people. You need to however warm passengers that the rental company is a 5 minute drive from the airport and no one there to tell you./ pick you up, you need to figure it out. Car was great though. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

DALAMAN, TR - Reviewed by ZAHEER UDDIN - 03 June 2023

" Overall very good service "

" Excellent all around "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DALAMAN, TR - Reviewed by JUSTIN - 06 May 2023

" We also got charged €200 for a slight scratch on bumper from from a stone on the road. Our contract with auto europa said we were covered. "

" We were not told the car was not at the airport until we had paid. On arrival we had to call Pandora and no one answered. Then 30 mins later we got through and some turned up some 20 mins later. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 10

DALAMAN, TR - Reviewed by MARK - 10 April 2023

" Auto Europe great, Auto Union avid in future "

" Cheated on fuel policy cheated on free additional driver. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

DALAMAN, TR - Reviewed by NIGEL - 20 March 2023

" No support from Autoeurope despite them providing a service that wasn't what was specifically requested at booking time. This is the second time they have just stepped aside when I've had a problem (previous time was when the insurance company added several extras to my rental that weren't requested). I won't be using them again and wouldn't recommend them. "

" Booked a car as "pick up in terminal" but it wasn't. It was being met by someone and driven to a remote location - not what I booked. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

DALAMAN, TR - Reviewed by KARL - 20 March 2023

" Very smooth from start to finish "

" The staff have been extremely helpful and friendly throughout, I would not hesitate to recommend auto union and auto Europe again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DALAMAN, TR - Reviewed by MATTHEW - 09 September 2022

" Please see comments in box 3, in addition I'd like to add that I did speak to autoeurope and the support you offered was quite dependent on who I was speaking to at that moment. "

" There's a real confusion over who to contact, is it pandora? Or is it Oscar rent a car, no ones heard of pandora. Contacting pandora was a nightmare, engaged phone lines, language barriers, extremely unclear instructions from autoeurope and pandora. Phone call on arrival needs to be rethought, it doesn't work and you end up wasting a lot of time. It took me around 45-60 minutes after arrival trying to receive the car. The drop-off instructions are also very unclear, they should specify that you dont bring the car to the car rental returns and maybe help by providing a screenshot of a map on where to go. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 3

DALAMAN, TR - Reviewed by JAMES - 28 August 2022

" Will definitely avoid this firm in the future. "

" We called at arrival as requested for the meet and greet. Told someone would be along soon. Left waiting for an hour despite calls to ask where they were. Eventually a grumpy person from another firm (Oscar) did the paperwork and half an hour after that the car appeared. However, it had no rear seat belt. We had to wait another half an hour for another car which did have seat belts. Car was OK, economical and had lots of boot space. Never established if Pandora existed or was just another name for Oscar. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 4

DALAMAN, TR - Reviewed by OLIVER - 10 August 2022

" Could not have had a worse experience with a company. Absolutely appalling customer service. Will never ever use or recommend "

" Absolutely the worst experience ever. Total scam artists. Left me and my family stranded in the middle of nowhere in the middle of the night "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

DALAMAN, TR - Reviewed by RICHARD - 08 August 2022

" Wasn't happy was asked to pay a further £60 to have full insurance which I was told that I had with auto Europe! The car was in very bad condition full of dents and scratches the inside was filthy, never again would I hire a car with auto Europe! "

" Wasn't happy was asked to pay a further £60 to have full insurance which I was told that I had with auto Europe! The car was in very bad condition full of dents and scratches the inside was filthy, never again would I hire a car with auto Europe! I'm even thinking of going through my bank to ask them to refund me the £60 as I feel its fraud. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 1

DALAMAN, TR - Reviewed by ANTHONY - 30 June 2022

" The car did what I hired it to do .................. "

" No meet and greet on arrival - no one answering their phone - needed to go thru a third party to get them to come to the airport (one hour plus after the required pick-up time) bringing the car with them. "Of course" I then had to pay to get out of the airport's car park. The car provided was not full of fuel, and was in an acceptble but not good condition. (It had an annoying loud rattle coming from the rear passenger side.) "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 5

DALAMAN, TR - Reviewed by PETER - 30 June 2022

" AutobEurope need to better control companies they refer hire to "

" We were not collected at airport until several calls were made and finally only after waiting an hour . The office staff were disorganised and another hour wasted on paperwork and waiting for car to be allocated. Car had service light fault showing which told to ignore. Also fuel empty and chewing gum stuck to door sill . In all a total shambles. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

DALAMAN, TR - Reviewed by IAIN - 29 September 2020

" AE staff were very helpful and kept me updated even tho' they had nothing to update me on. Overall a very disappointing experience from a well known name - although I appreciate it was one of your partner companies. "

" I made a mistake with the pick up time which I don't spot till I printed the voucher two days before departure. AE staff were helpful but the hire company didn't bother to respond to their requests to change the time despite several requests. Unfortunately they did not turn up when the flight arrived. Next day they called initially to give us a quote to deliver the car to us and almost immediately another person phoned back to say they didn't have a car available. Appreciate the mistake was mine but the lack of communication from one of your partners meant I didn't have the opportunity to at least book another vehicle for our late night arrival. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

DALAMAN, TR - Reviewed by ANDREW - 31 October 2019

" Satisfied overall. "

" Fiat Egea supplied was comfortable and economical, but a bit tinny and quite noisy. Nice large boot for the class of car. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DALAMAN, TR - Reviewed by ANDREW - 14 October 2019

" Disappointing. "

" Although the Flight reference had been confirmed, on arrival at Dalaman airport the Fox representative was rude, saying we were late and had held him up. The vehicle was a Renault Clio, not what i was expecting, but told no other cars available. The vehicle provided had large dents to door, side and rear panels, a lot of scratches and all alloy wheels were very badly scratched. ( I do have photos). Vehicle had a permanent ! indicator on the dash for the duration of the hire. Drop off experience was satisfactory "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 3

DALAMAN, TR - Reviewed by PETER WAYNE - 27 September 2019

" Great service "

" A fab service the representatives were at the airport, no hassle would definitely use car wiz again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DALAMAN, TR - Reviewed by SHAUN - 25 September 2019

" Not happy with condition of tyres "

" Wanted a diesel car and got a petrol car, tyres were in poor condition wouldn't pass an mot within the uk "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 1

DALAMAN, TR - Reviewed by CHRISTOPHER - 24 September 2019

" An excellent broker. We have been using AutoEurope for the last few years. Their prices are competitive, they have a very fair free cancellation policy should it be necessary to change arrangements and on the few occasions we've had a problem they have picked up the phone promptly without the need to sit in queues. Any problems have always been immediately resolved. We're very happy with the service. "

" An immaculately presented car, just a couple of months old. This was our second rental this year with Budget at Dalaman airport. We will definitely be using them again next year. No issues, no delays upon collection or return, no hard sell of add ons and a really friendly team. They even came back and switched the dashboard language from Turkish to English for us when they saw us struggling to connect our iPhone music! A great experience. On both occasions we been given the exact car we requested, not an "equivalent" model as frequently happens with car hire companies. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DALAMAN, TR - Reviewed by TREVOR - 19 September 2019

" Overall good except for the drop off problem as we had problems with our telephone coverage. "

" Drop off required a telephone call when 20 minutes away from the drop off point?? Hertz advert says they have 24/7 cover? "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 4
Condition of the Vehicle: 9

DALAMAN, TR - Reviewed by RONALD - 05 September 2019

" The local Hertz employee couldn't meet us at the gate, or contact us about where to find him, as Auto Europe failed to pass our information along to Hertz. This lead to some unnecessary confusion and irritations for both us and the Hertz employee. "

" Everything was fine. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DALAMAN, TR - Reviewed by RICHARD - 25 July 2019

" Friendly service from Fox car hire and car very good. "

" Friendly service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DALAMAN, TR - Reviewed by CHRISTOPHER - 30 June 2019

" I have been using AutoEurope for over 10 years, and have always been very happy.. Thank you. "

" Surprised that there was no Hertz desk at Dalaman airport, and that we we had to meet outside. Luckily the rain started only after we got in the car! The car had a warning light, which turned out to be tyre pressure it would have been helpful to be told about this as it was there immediately. Apart from this the car worked well, no problems, and we were very happy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DALAMAN, TR - Reviewed by CHRISTOPHER - 25 June 2019

" See above. "

" All worked well, no queues. The only problem was that Autoeurope advised collection was the DOMESTIC terminal, not the INTERNATIONAL. That was wrong be we realised in advance and double checked. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DALAMAN, TR - Reviewed by JAMES - 15 June 2019

" always check collection details which may differ from those on your auto europe confirmation "

" Only problem was finding the Hertz pick up point. There was no clear instructions and no signs to indicate Hertz even existed. Once discovered the agent was very clear and helpful, "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DALAMAN, TR - Reviewed by GARRY - 11 June 2019

" Auto Express were faultless as normal. "

" Service was good except we had to call a Hertz representative to come and accept the hand in of the car. We had to wait 20 minutes for him to arrive. It was 8am so not very early. Someone should be there. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 10

DALAMAN, TR - Reviewed by RICHARD - 24 November 2018

" Easy hire "

" Easy hire happy to use again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DALAMAN, TR - Reviewed by JANET - 22 October 2018

" Should be noted that the Hertz desk is not in the arrivals hall at Dalaman, but in trhe car park. Return Car Rentals is not well enough signed. "

" The car was fine, and the staff helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

DALAMAN, TR - Reviewed by MARK - 08 September 2018

" Excellent website. All information clear including the rental company you are hiring from and what is included or not included in the rental "

" Budget were a safe bet as a known brand and quality of the car and pick up and drop off was good. Having a desk in the airport was important as a late arrival time. Speedy return of deposit. All in all a good experience. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

DALAMAN, TR - Reviewed by ANTHONY - 18 August 2018

" Good "

" The customer care was excellent. The Hertz rep was polite clear and when I returned the car was at the airport within 5 mins of my call. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DALAMAN, TR - Reviewed by GILLIAN - 12 August 2018

" Excellent "

" Excellent service from start to finish. The whole process went very smoothly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DALAMAN, TR - Reviewed by SINAN - 02 May 2018

" Your car company which you used could have killed us and put our lives in danger. We are member on numerous Turkish forum with over 2 million followers and will be tell everyone not to use your company and Fox. "

" We picked the car up at around 11.00 at night, it wasn't at the airport so we were driven to there office to collect it. We could see the car in detail as it was dark. We drove 30 mins down the road where we were staying with family for the night. The next morning when looking at the car we noticed both front tyres were completely bald and one had a huge air bubble on the side. We phoned Fox who knew about these issue and said the manufacturer would change the tyres. We when to 2 independent tyre repair companies who both said the tyres were very dangerous and could blow out at any minute. We then drove back to the hire company for them to change the tyres. After 1 hour of arguing and made to feel awfu - they said they would give us a better car - this wasn't the case we ordered a manual desiel car and they gave us a very small automatic petrol car even though I had paid a premium for the desiel car. They have is no choice it was that or drive a dangerous car. We took the replacement car which cost us a lot in petrol compared to the car we ordered and when back to change the car again after to 2 day when the tyres had been changed. One of the workers just walked off when we turned up. We noticed the petrol dial was on red as they hadn't replaced the petrol used driving 2 hours to get the tyres replaced. On returning the car at the end of the holiday we filled the tank up minus the petrol they used. There was nobody at the office so we had to call 2 times and finally a man came not a worker but friend who drove us to the airport. He mentioned the petrol was down and we explained - we are still waiting to see if they are going to fine us for this - if they do we will be contacting our police friend in turkey. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

DALAMAN, TR - Reviewed by DAVID - 20 June 2015

" the meet and greet was a little late.Car was better than what I booked so pleased with that. Got drop off at airport and no problems with car. "

DALAMAN, TR - Reviewed by DAVID - 15 June 2015

" Great Service - only slight blip was the fact that there was no water in the windscreen washer bottle. "

" Great Service - only slight blip was the fact that there was no water in the windscreen washer bottle. "

DALAMAN, TR - Reviewed by ANTHONY - 04 June 2015

" The confirmation letter stated (wrongly) that flight details were needed - though they had been provided. "

" We were not met as planned - representative arrived 15 minutes after they were called. Car was acceptable rather than great (air on wasn't working properly and car had nearly 100,000km on the clock. "

DALAMAN, TR - Reviewed by RANDEEP - 30 May 2015

" The car that was advertised is never the car you get. When talking to the hire car company, they don't even have a VW polo on their fleet, so why do you mis guide people with"or similar"? "

" Took 1 HR to get the car as Garenta booked the car for the wrong date, correct on my email confirmation. The car that was advertised is never the car you get. When talking to the hire car company, they don't even have a VW polo on their fleet, so why do you mis-guide people with "or similar"? Disappointed with a lesser product. A Fiat. "

DALAMAN, TR - Reviewed by DAVID - 21 May 2015

" The car was prompt at the airport with excellent services. "

" Polite and helpful. "

DALAMAN, TR - Reviewed by MOHSEN - 17 May 2015

" The guy who we collect the car was not there and he was rode. "

DALAMAN, TR - Reviewed by DOMINIC - 16 May 2015

" The prices were put up from the previous week which was a shame, it made me look around in the town i stayed in and on my next visit i will use a different supplier "

DALAMAN, TR - Reviewed by DARREN - 12 May 2015

" The car wasn't very new and had a few diets etc but this was turkey of course. "

" The meet and greet was there to greet us and it was quick but a shame that we had to pay 15turkish lira to get out of the car part it was parked. "

DALAMAN, TR - Reviewed by BAARRY - 11 May 2015

" A VERY FRENDLY COMPANY I GO TO TURKEY ABOUT 3 TIMES A YEAR AT THE MOMENT IT IS CHANGING I WILL USE THIS COMPANY AGAIN AND SO WILL MY FREINDS "

" SAME COMMENTS AS ABOVE "

DALAMAN, TR - Reviewed by IVAN - 10 May 2015

DALAMAN, TR - Reviewed by VINCENT - 09 May 2015

DALAMAN, TR - Reviewed by INNA - 06 May 2015

" They were on time and very helpful, but when I was picking the car I've been told that tank is full although it doesnt show full tank until I start driving for couple of km and I believed. In fact when I needed to tank car myself the bar showed full tank with no problems and need to start driving, so I feel I've been cheated! "

DALAMAN, TR - Reviewed by BRYAN - 06 May 2015

" Car a little old (94,000 kms) but pleasing to report no hassle with trying to sell excess insurance or fuel. "

DALAMAN, TR - Reviewed by PHILIP - 24 November 2014

" Seamless booking procedure "

" Pick up and drop off procedures were excellent "

DALAMAN, TR - Reviewed by JOHN - 11 November 2014

" Pick up arrangements at Dalaman should be described better. For Budget, it is "desk in domestic arrivals hall". You should make clear that this is a long walk from the international terminal and/or explain how to make contact with Budget so that they can bring the car to the international terminal. "

" Please see above about pick-up arrangements. We had no idea what to do and were helped by a rival car hire desk who phoned Budget and a man from Budget eventually found us outside the international terminal. The car provided was bigger than the one we had booked and was only 6 months old. We were disappointed that it broke down on the second day because the clutch fluid was dry. The other small complaint is that a deposit was actually taken from my credit card on pick-up and refunded on return by when the Turkish lira was worth less. On other occasions hire companies have used my credit card details as security, with no money changing hands. Otherwise, once contact was made with Budget, the pick-up and drop-off arrangements were fine. "

DALAMAN, TR - Reviewed by PETER - 07 October 2014

" Booking was straight forward and reasonably priced. "

" I picked up the car midweekend of a 2 week holiday so I didn't have an inbound flight. When I got to Dalaman airport the booking said go to 24/7 desk in airport but there was no such desk. I asked at info desk and they could not trace Fox rental - is Erboy turkish for Fox?? Anyway the only phone number on the booking form is in Izmir and nobody seemed to be able to get a response. Anyway after much delay and dragging my luggage around the airport a local taxi driver and rep from another car hire company managed to contact the local office & I was asked to wait at the road side for pickup. I was then taken to the nearby office about 2 miles away and picked up the vehicle. Had I been on an inbound flight I think I would have been met. "

DALAMAN, TR - Reviewed by BRIAN - 31 May 2014

" Due to changes in arrival times had to wait a while. But once car arrived fast efficient hand over with no hidden additional costs/ "

" Once car filled with fuel transfer to airport was good and dropped at departure entrance. will definately use again. "