AUTO EUROPE DINARD, FRANCE Car Rental Reviews

DINARD, FR - Reviewed by DAVID - 11 August 2020

" Easy to book. Asked for Renault Clio with GPS but had an email saying not available. On pick up the car (Ford Puma) was brand new and had an easy to use GPS - very happy with the car. "

" Easily found the desk, lady was helpful and pleasant. Bit surprised at the €1000 deposit but not a major problem. Dropped the car off at the compound direct to member of staff who was cleaning returned vehicles. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DINARD, FR - Reviewed by STEVEN - 07 August 2020

" If you will pardon the expression, a bit rubbish "

" The company appear to have taken advantage of the Covid-19 pandemic and charged the premium rate of £250 for the three day hire of a very ordinary Ford Focus. There was no cheaper car available. "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DINARD, FR - Reviewed by NICHOLAS - 16 March 2020

" Very good overall service "

" Only issue was that dropped off at different airport in early hours of the morning not knowing where key deposit area was, This is nothing to do with the overall experience would just be nice if better explained "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

DINARD, FR - Reviewed by STUART - 16 December 2019

" Thank you "

" The staff at Dinan are always very helpful and prepared to go the extra mile. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DINARD, FR - Reviewed by SYLVIA - 07 October 2019

" Satisfied "

" Staff were very friendly, helpful and super efficient "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DINARD, FR - Reviewed by RACHEL - 30 September 2019

" The office being in the airport was a real benefit and the car itself very close to pick up. I would potentially look to include a map of the area in the car, it wasn't an issue for me as I had a phone to give directions but I would have struggled without it "

" Really efficient, quick and easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DINARD, FR - Reviewed by JOHN - 29 September 2019

" We didn't initially get a confirmation email and had to chase it up but had to go through Avis to do so "

" Apart from a very long wait when collecting the car everything was easy and efficient "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DINARD, FR - Reviewed by DONALD - 24 September 2019

" Booking a vehicle on line with Auto Europe was very easy and provided a competitive price for the car specification. "

" The Avis personnel at Dinard Airport was very good and conversed in English, as I could not speak French. They reviewed my contract and identified the emergency contact numbers on the paperwork in the event of an issue. On my return the office was not open I deposited the keys and the following day I received an email stating the car was returned in good condition and my deposit returned on my credit card. Overall a very good service from Avis. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DINARD, FR - Reviewed by GRAHAM - 21 September 2019

" First time we had hired a car in Dinard as normally travel across from the u k by ferry in own vehicle- highly satisfied with Peogeot 208. "

" Staff very pleasant, helpful and obliging- thank you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DINARD, FR - Reviewed by HEATHER - 19 September 2019

" Answered this in question 3 nothing further to add "

" Overall very satisfied. I just prefer to hand the car back in person. Leaving the car, and returning cars in mail box at reception makes me a little nervous. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

DINARD, FR - Reviewed by LINDA - 17 September 2019

" As above "

" Was told no damage to vehicle at pick up. On checking there was wome large scrapes on the driver's side. I then has to go back to xesk to report it. Car was not clean. Foot prints inside on the back of seats. On checking car further when we got to our destination one wing mirrow was scraped. Half way through the holiday a warning light came indicating tyre pressure. This was on a sunday had to drive round looking for a garage open to check. Pressure ok. Again on checking all 4 wheels were scuffed. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

DINARD, FR - Reviewed by MRS - 12 September 2019

" Very professional and organised, smooth transaction "

" Very professional and well organised "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DINARD, FR - Reviewed by STEVEN - 16 July 2019

" Easy trouble free car hire. Thank you. "

" All went smoothly. Bit of a walk to the pick up point but could have returned to Arrivals to collect luggage if we'd have thought about it. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DINARD, FR - Reviewed by STEWART - 15 July 2019

" Same as above. Good experience other than the extra paid for CDW that want a CDW "

" I booked through auto Europe and paid extra for CDW only to find at the desk I still had a 1500 euro excess. This should be made clear that it only reduces the excess and doesn't give full excess waiver. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DINARD, FR - Reviewed by JEAN LOUIS - 02 July 2019

" No problem Would not hesitate to use auto Europe again "

" No issues Nice experiences "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DINARD, FR - Reviewed by AFIF - 20 December 2018

" great "

" Really smooth experience. Good car , good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DINARD, FR - Reviewed by HELEN - 03 November 2018

" booking was easy and directions to car hire at Dinard were clear. "

" Very easy collection and drop-off, but the car windscreen had not been fully cleaned on the inside which made visibility in low sun difficult. The bodywork on the car still had mud-streaks on it. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

DINARD, FR - Reviewed by SANDRA - 30 October 2018

" Would definitely recommend "

" Perfect no hassle car rental "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DINARD, FR - Reviewed by WILLIAM - 06 October 2018

" Was unaware of the 500 euro deposit untill collected car "

" Not happy my 500 euro deposit has not yet been refunded to my account 3 days after car was returned and is still pending so unable to use that money for myself "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

DINARD, FR - Reviewed by WILLIAM - 25 September 2018

" Not as free flowing as our experiences with other car hire companies. "

" Ole toon took far too long. At the counter it was quick but then we had to wait for the car and the handover took ages. Not had that problem with other car hire companies. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DINARD, FR - Reviewed by TERENCE - 18 September 2018

" All good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DINARD, FR - Reviewed by ENZO - 25 August 2018

" all good "

" freindly staff, I ended up getting a better car than advertised..everrything went super smoothly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DINARD, FR - Reviewed by PETER - 19 August 2018

" Autoeurope were fine, just won't use Avis again. "

" Unfortunatly recieved 3 speeding camera fines after 3 weeks driving. Avis charged 35 euros for EACH one just for their administration costs. Other hire companies I have used before have never done this. very dissapointed with this profiteering by Avis. Car also did not run smoothly. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 4
Condition of the Vehicle: 4

DINARD, FR - Reviewed by IAN - 03 August 2018

" Use autoeurope regularly and always feel dissapointed that your email offers are not much of a loyalty discount. Headline advert shows low rates eg. 30% off but actual booking is only small reduction of £5 or not much different than previous auto quote. Sometimes I go elsewhere as a result. Never given promotional codes to key unlike other company websites. I got better quote elsewhere and rang auto but she pointed out milage terms different. No offer to give a better price. Could have said I can add a discount. "

" Cntr staff and pick up staff was very personable & made an effort to be friendly and with a smile. Dissapointed with the lack of sat nav for the price paid. Resulted in getting lost in Brittany France. Felt the price paid should have included as standard without extra charge. I also had problems taking advantage of thrifty 10% offer code received by email which wouldnt allow booking at same airport on same terms. Stated airport restrictions wont allow booking, even though desk open. I'djoined as a member. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DINARD, FR - Reviewed by PHILIP - 24 July 2018

" Good staff, good car, no fuss, all explained well. 10/10 "

" wonderful being able to speak to a man who has a good knowledge of English and French, good reception meet and greet. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DINARD, FR - Reviewed by RONALD - 21 July 2018

" Very pleased with the car offered, however the car did not have a breathalyser kit, bulb set and a warning triangle which I had to borrow from my host in order to drive the car legally. I also had 250 euros taken from my credit card account immediately and when the car was returned it took a further 2 days before the money was returned, resulting in a loss of 0.26 pence because of the exchange rate. I have used Autoeurope for over 10 years and never had any monies deducted from my account - just kept on hold. On returning the car 2 hours before take off as requested by Ryanair the desk was closed and did not open until 1 hour before take off. I would have preferred to hand the keys to the staff. "

" Very pleased with the car offered, however the car did not have a breathalyser kit, bulb set and a warning triangle which I had to borrow from my host in order to drive the car legally. I also had 250 euros taken from my credit card account immediately and when the car was returned it took a further 2 days before the money was returned, resulting in a loss of 0.26 pence because of the exchange rate. I have used Autoeurope for over 10 years and never had any monies deducted from my account - just kept on hold. On returning the car 2 hours before take off as requested by Ryanair the desk was closed and did not open until 1 hour before take off. I would have preferred to hand the keys to the staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

DINARD, FR - Reviewed by MICHAEL - 13 July 2018

" Great car available - clean and above expectations "

" Although I had purchased the waiver insurance ( to avoid paying any fees should the car be in an accident) I was asked if I would like to purchase your own waiver insurance - this caused some doubt as to whether I had purchased the correct insurance "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DINARD, FR - Reviewed by SELOSSE - 13 July 2018

" Where is the follow-up if the order is "on request"? With a voucher number, I thought the reservation was complete. Staff at the Thrifty/Hertz agency also needs to be trained on your booking process, so they can correctly inform and advise your clients on the status of their requests when something goes wrong. We'd never have agreed to proceed at the Hertz rate if we'd known i) that the original reservation was incomplete and ii) the original rate would not be honored. "

" We made a reservation with Thrifty through Auto Europe Car Rentals. When we showed up, the staff at the Hertz/Thrifty booth told us the booking had been "Cancelled". He couldn't explain why but offered us another car from Hertz, which he said would cost less since it was a smaller size. As it turns out, the rate was more than twice the rate we'd found online (523.55 euros vs. 272.13 pounds). I pointed out the difference right away, but he told me he'd reach out to his manager, show him our initial reservation and they'd get back to us with an adjusted rate. We heard nothing for a week and when I called, I was told by his manager that the original reservation was "on request" for reasons he couldn't explain, but therefore not complete. They would not agree to honor the original rate, as it was an "online offer". If the agency banner says Hertz/Thrifty, the least you'd expect is for the staff to be i) knowledgeable about both services and ii) aware of what commercial gestures they are able to extend to their clients. Don't make any false promises and follow up on your commitments. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 10

DINARD, FR - Reviewed by MICHAEL - 09 July 2018

" Excellent. "

" Excellent car and service. Thrifty next time for us! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DINARD, FR - Reviewed by ROGER - 15 June 2018

" No air con "

" Car didn't have air con yet I ordered one with air con. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DINARD, FR - Reviewed by SYLVIA - 17 May 2018

" Really happy with the service "

" The staff in Dinard is friendly, helpful and competent. The car was almost brand new. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DINARD, FR - Reviewed by MARC - 15 June 2015

" I received no service for 41 pounds which is both immoral and illegal in my opinion. I am considering taking auto europe to court as a result as the full money not a deposit was taken. Yet no car was privided. I had to use a competitor instead costing a further 100 euro but at least I got a car to visit my child "

" Europcar processed my car hire with zero fuss. I will never use citer again and will advise my UK, U.S. and French colleagues against using them. "

DINARD, FR - Reviewed by COLIN - 25 May 2015

" Easy site to use good price comparison "

" Very friendly and efficient service from Fabrice. Stopped hiring cars at Dinard as prices were too high, now good value. "

DINARD, FR - Reviewed by BEN - 21 April 2015

" Quick and easy booking system. "

" Have used before and vehicle was excellent. On this occasion though the vehicle was an older model that didn't drive well (gearbox) and was quite dirty on the outside when picked up. The sat nav was also difficult to use and the road maps needed updating for new roads. Took us 40 mins through a busy city when a new ring road could have been used. Other than that though it got us from A to B at a reasonable price. "

DINARD, FR - Reviewed by RICHARD - 07 December 2014

" E cel lent service "

" Car ready right on time on what looked like an otherwise quiet dat "

DINARD, FR - Reviewed by REX - 02 November 2014

" very helpful "

" helpful - expensive insurance "

DINARD, FR - Reviewed by ELFRIDA - 22 October 2014

" We had absolutely no problems with the booking of the hire car. Everything went very smoothly although when I phoned with a query, the cll centre operative seemed a little brusque. "

" We received a free of charge upgrade which was lovely. The car was lovely and nicely economical to drive. We did find that, having filled up the tank the day before return with the tank at that point reading full, after driving approximately 100 km to Dinard and then topping up the tank (it only took 8L), the fuel gauge failed to move from the 7/8 position. We are thus a little concerned that we shall be charged when the tank is actually full. "

DINARD, FR - Reviewed by RUTH - 02 October 2014

" Always helpful! "

" Very helpful. "

DINARD, FR - Reviewed by GRAHAM - 13 August 2014

" Excellent service "

" Needs to be open when the plane lands and when the car is returned "

DINARD, FR - Reviewed by THIERRY - 13 November 2013

" Excellent price / quality of the service for years...and I won't change "

" The car was dirty / chocolate on driver seat, soda round on the front plastic and lots of dust at the back...the sign at the desk say "bring back the car clean or you will be charge 30 euros", I wish CITER gives clean car to its cleints first "

DINARD, FR - Reviewed by GERALD - 05 March 2013

" As usual the service provided a Dinard was impeccable and given we have used your service around 100 times without complaint we would always used provided your price was competitive. "

" Again we have always received good service "

DINARD, FR - Reviewed by RAYMOND - 27 February 2013

" a very professional service "

" very polite, no delays. It was very unfortunate for me that a previous user of the vehicle had been a smoker. The next vehicle I hire from you will need to pass the sniff test before I accept the car "

DINARD, FR - Reviewed by JAMES - 14 February 2013

" I've used Auto-Europe several times and I've always found that they get me good deals on my hire cars. The booking system is easy and you get the same high standard of cars offered by the major rental chains, but at a discount. I will definitely use Auto Europe again. "

" Europcar were quick and friendly. The car was from a higher group than I booked, but at no extra cost. "

DINARD, FR - Reviewed by DAVID - 04 January 2013

" Easy to use service. Good value. "

" Friendly efficient service. "