DOLLAR GERMANY Car Rental Reviews

MUNICH, DE - Reviewed by ANDREW - 26 August 2025

" All good except a long queue.. Speed up the check in process by sending the QR code by email, or alerting the queue of this facility in advance "

" All good experience. Very efficient in terms of getting the vehicle amd drop off. However we did have a long wait in a sizeable queue to the served. We were shown the QR code to aid with admin details, if this had been sent to us we could have had this information loaded amd therefore speeded up the check in process for everyone. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by PHILIP - 03 August 2025

" Need to check all the extra costs of hire, why is it never the price you actually pay to start with?!!! "

" I should have taken a photo but the fuel was not full 640km available when full it had 800km after I had filled up. I did not know I would have 100 euro+ of extras after returning the car, no doubt I signed something but I had not been made aware and this was an additional 30% cost! "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MICHAEL - 08 April 2025

" ertrrerret "

" rrrerret "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by MICHAEL - 16 March 2025

" All very easy and friendly staff "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MICHAEL - 22 February 2025

" Easy, good prices, nice staff, nice car. Will definitely consider using Dollar again at Munich. "

" Everything great. However I found the various invoices received and charges information confusing. I think the total cost was correct but the way it is presented is not easy to follow. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by SILVIA - 29 December 2024

" Fast service from desk staff, friendly and helpful "

" Great, professional desk staff. Great price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MICHAEL - 15 August 2024

" Csscscscsvs "

" Sfafwgwfwfwfw "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by MICHAEL - 24 July 2024

" No comments to make. "

" I booked Dollar but it was actually Hertz. No issues with either the car or pickup/dropoff. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by PAUL - 21 July 2024

" Always use Auto Europe. "

" Long waiting time in queue to pick up car. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by NANNA - 21 June 2024

" See above. "

" Speedy and friendly service, very pleased with the car I was offered. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MARTYN - 24 March 2024

" All fine. A little pricy given the number of vehicles available at Munich airport. "

" Friendly counter staff. Took a little while to get past all the upselling attempts. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by RICHARD - 18 March 2024

" AutoEurope have been very empathetic about the problems I had with the rental company. I hope they do manage to get those corrected. "

" Higher prices charged locally. They treated the AutoEurope voucher as a credit to be offset against much higher local prices which they invoiced later after the rental. Dollar have stonewalled me when I tried to complain. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JOHN - 10 February 2020

" Good "

" They charged me a small amount - 11 euros - over the amount I had paid autoeurope. Not sure why and not enough to challenge now I'm home. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MEMMINGEN, DE - Reviewed by P - 23 January 2020

" Will be advising friends and family of these hidden extra charges. "

" Cancelled booking due to Hidden Cross Border Fee. Went with Europe car instead. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

KARLSRUHE, DE - Reviewed by DAVID - 06 January 2020

" all ok though "

" the car had severe damage and a large scratch to the right hand side and looked poor. I would have expected a better condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

MUNICH, DE - Reviewed by PETER - 01 January 2020

" The overal extra costs.at the car hire seemed excessive "

" The additional charges (local tax and use in Austria) seemed excessive. Other hire companies.charge much less "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by PETER - 15 December 2019

" We were lucky that we picked up the car late evening so no queue. Quite slow to process. We had tried to use pre book online to enter details but failed "

" Very slow return. We ended up just leaving the car. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by JORN - 21 November 2019

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by JOSHUA - 02 October 2019

" Overall good apart from the extra charge "

" Overall good but not happy being charged for dropping the car off on a day that I wasn't even in the country. Currently disputing this. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

WEEZE, DE - Reviewed by JOHN - 27 September 2019

" Reliable and friendly. "

" Good pick up -slight delay on return. Friendly service. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

KARLSRUHE, DE - Reviewed by STEPHEN - 15 September 2019

" Dollar was actually hertz. Not sure what Autoeurope added to the experience. "

" Very expensive hire (would make us think about where we fly to in future, a lot cheaper hiring from Frankfurt for example), going through the admin took a long time. Ended up with a large, but expensive to run upgrade. "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by GARRY - 04 September 2019

" Our flight was delayed. We arrived at the pick up desk at 00:01, 1 minute after the closing time. We were charged a late fee. We tried to ring the rental company at 23.30 to 23.50 but they did not pick up the phone anymore. Although we accept that we were late and that this incurs a charge, we find the full charge for being 1 minute late quite extortionate (EUR 69.88). However what we really are upset about and find objectionable is that the whole pick up situation was rushed and under pressure by the staff member who wanted to leave, even though we paid for the late pick up situation. We only realised that a whole range of extra charges were levied to which we did not consent when the staff member verbally ran through them. However, they appear on our bill. We feel that the situation was exploited by the member of staff to add nearly EUR 200 extra to our rental charges. The communication was misleading and we were rushed through the process: - we verbally declined extra insurance (we literally told the agent 'we take the risk' as we hold a policy with a separate provider, Carhireexcess Insurance); nevertheless it was added to our rental (excess and theft) (charged EUR 60 and EUR 30 respectively). - we were told we would get upgraded free of charge, but a charge of EUR 49 was added to our bill. - we were also charged a registration fee of EUR 9. We did not expect any extras other than a cross-border fee, in addition to what we had paid with autoeurope. As such we are extremely dissatisfied and feel we have been treated dishonestly by the staff member. "

" Our flight was delayed. We arrived at the pick up desk at 00:01, 1 minute after the closing time. We were charged a late fee. We tried to ring the rental company at 23.30 to 23.50 but they did not pick up the phone anymore. Although we accept that we were late and that this incurs a charge, we find the full charge for being 1 minute late quite extortionate (EUR 69.88). However what we really are upset about and find objectionable is that the whole pick up situation was rushed and under pressure by the staff member who wanted to leave, even though we paid for the late pick up situation. We only realised that a whole range of extra charges were levied to which we did not consent when the staff member verbally ran through them. However, they appear on our bill. We feel that the situation was exploited by the member of staff to add nearly EUR 200 extra to our rental charges. The communication was misleading and we were rushed through the process: - we verbally declined extra insurance (we literally told the agent 'we take the risk' as we hold a policy with a separate provider, Carhireexcess Insurance); nevertheless it was added to our rental (excess and theft) (charged EUR 60 and EUR 30 respectively). - we were told we would get upgraded free of charge, but a charge of EUR 49 was added to our bill. - we were also charged a registration fee of EUR 9. We did not expect any extras other than a cross-border fee, in addition to what we had paid with autoeurope. As such we are extremely dissatisfied and feel we have been treated dishonestly by the staff member. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by GARETH - 03 September 2019

" As above "

" Exceeded expectations. Will definitely use Dollar next time we need to rent a car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by NERIJUS - 01 September 2019

" I had two bookings with auto eutope so far. Both of them disappointed. "

" My credit cards was charged extra £91.08 for an insurance I never asked for. Please contact me about this charge. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by IAIN - 30 August 2019

" vERY CLEAN CAR AND NEARLY NEW "

" Easy To pICK UP AND DROP OFF VERY HELPFULL "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MEMMINGEN, DE - Reviewed by ALAN - 21 August 2019

" I think Auto Europe is great and will continue to use them but the Hertz desk at Memmingen Airport (that deals with Dollar and, I think, Thrifty) is shambolic and the people don't care. AE should take note of this. "

" I think Dollar should carefully rethink using this Hertz franchise as a front - they are truly awful. I arrived to be told there was no car ready but I should be grateful as the two groups in the queue had been waiting three hours. They just couldn't care less. No apology, no excuse. It's a tiny airport and it took 90 minutes to get a car. On the return they couldn't have shown more apathy. Do you want to inspect the car? No. Er, do you want to check the fuel levels? No. Just leave the key on the desk. Fine, I went and videoed the car anyway and took a photo of the fuel level. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 3

MUNICH, DE - Reviewed by CHRISTINE - 18 August 2019

" Booked ahead to ensure availability, but noticed that rates had dropped closer to departure date so cancelled first booking and rebooked at new rate - very competitive rates and smooth booking process. "

" Pick-up from Hertz counter with short waiting times, excellent service and free upgrade to a better car - all perfect. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MICHAEL - 27 June 2019

" Was stung with unexpected charges when I arrived at the collection desk. One of which being a cross boarder fee. Ended up changing holiday plans to avoid crossing the boarder so as to avoid having to pay the fee. Have sent emails disputing the fees but haven't received a response from either Auto Europe or Hertz. "

" Was stung with unexpected charges when I arrived at the collection desk. One of which being a cross boarder fee. Ended up changing holiday plans to avoid crossing the boarder so as to avoid having to pay the fee. Have sent emails disputing the fees but haven't received a response from either Auto Europe or Hertz. "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JAMES - 27 June 2019

" Auto Europe absolutely fine. Booking and price were good. Dollar (Hertz) turned out to be a disaster. "

" A bad experience from start to finish. Queue ticketing system was not being used by the staff so the queue was chaotic. When eventually served we were told our car, a Hyundai I20 was not available but they had a "better" car for us. When we got to the car it was hard to believe. A 3.6 litre Jeep automatic. Like a tank. For 2 pensioners driving around the Alps. Being late and unable to face going back to the desk and queue we made the mistake of taking it. It was horrible to drive. Far too bbii, no parking sensors and drank petrol for fun. On drop of our time was recorded wrong and we were charged much more han one extra day on our invoice, but without explanation. To complete the experience, our request to customer service (twice) has gone unanswered aftter 2 weeks. I expected so much more from Dollar (Hertz). "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 2

MUNICH, DE - Reviewed by JONATHAN - 19 June 2019

" I have used Autoeurope for many years, but am very disappointed with this experience. "

" It was immensely frustrating to be charged 45 Euros to travel into Austria - the price that was advertised was about a third of what I was required to pay for the rental. I had clicked on the Autoeurope site that I would be travelling to Austria. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MEMMINGEN, DE - Reviewed by ALAN - 07 June 2019

" Excellent. "

" Very happy with the whole service, very good staff at reception counter, excellent car, very clean, and no bother whatsoever on return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by ANA MARIA - 30 May 2019

" I am not pleased that they said everything was fine and they are taking forever to give the money of the deposit back. "

" I am not pleased that they said everything was fine and they are taking forever to give the money of the deposit back. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

KARLSRUHE, DE - Reviewed by JUAN - 02 May 2019

" Great value for money and ease of booking "

" Excellent service at the desk "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ROBERT - 16 April 2019

" AutoEurope always get the best deals for us when we travel, and the excess insurance is always very good value for money. "

" We were given a Hertz car. The staff at Munich airport collection were so friendly and welcoming. The staff at drop off were exactly the same and even explained where to go in the terminal to get out flight. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by CHRIS - 26 January 2019

" Frustrated at additional charges and hoping to get a positive response to my emailed complaint "

" astonishing additional charges invoiced by Hertz, more than doubling booking cost ! "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DORTMUND, DE - Reviewed by ANTHONY - 25 January 2019

" We will be very careful about using a broker in future. As rental companies refuse to deal with you directly, and Autoeurope apperently have no power to sort the issue. So you are just left standing in the rain. "

" Dollar/Hertz ignored our instructions about not requiring additional insurance and then misled us about what we were signing for by telling us the money would only be blocked for the period of the hire. Ended up with an additional bill for £ 107! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 9

FRANKFURT, DE - Reviewed by TRISTAN - 20 December 2018

" Na "

" Flight landed 1 hour late and you had given away the vehicle I paid for. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JOSE - 22 November 2018

" Excellent service "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DORTMUND, DE - Reviewed by ALEXIS - 14 November 2018

" Good with Autoeurope, poor with Dollar. "

" The car was in excellent condition. I didn't like the fact the deposit was so high, was retained for many days and I didn't receive any information about the closure of my rental. No info about petrol. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 10

DORTMUND, DE - Reviewed by ROBERT - 24 October 2018

" If the form had said why it needed a flight number on it I would have entered it. I'm afraid this has soured my experience with Auto Europe. "

" I arrived late at the desk due to a flight delay and was told that because I was late and had not put my flight number on the original booking form I had to take a bigger, luxury car at an increased rate. Whilst the car was lovely it was far more than I needed and more money than I had agreed to pay but I was told I could not have my previous payment securing a car back so I had no choice but to pay it. It double the price I had originally agreed to pay and left me very unhappy! "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BREMEN, DE - Reviewed by HAYMO - 15 October 2018

" efficient and good value "

" very happy with my experience. I will use Dollar again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DORTMUND, DE - Reviewed by ROD - 24 September 2018

" Appalling - I am now over 200 euros out of pocket, and have had no response to my emails. Please contact me immediately to resolve and discuss significant recompense for my delay and additional expense. "

" I arrived and there was NO car of ANY sort available.This was not what I needed after a long journey. I had to rent another car from another company at my own expense in addition to having paid you. This is a significant breach of contract. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

COLOGNE, DE - Reviewed by EOIN - 20 September 2018

" . "

" Excellent service from Hertz desk. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DORTMUND, DE - Reviewed by SABINE - 02 September 2018

" good service, efficient "

" Good service but I was a little worried at drop off as I just handed in the key and nobody really checked the vehicle with me. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NUREMBERG, DE - Reviewed by JAMES - 22 August 2018

" Overall the service was good, however I originally stated that I was going to visit a number of different countries. I did however change my mind as the service desk person told me when accepting the keys that I would be charged for entering any other countries than Germany, which was disappointing as I would like to have done so. Hopefully I have not been charged for these countries I did not visit in the end. "

" On collecting the car I was given a sheet which detailed the car had no damage, however on inspecting the car there were a number of scratches on top of the rear bumper underneath where the boot door opens. It was obvious that these marks were from previous users loading and unloading their luggage. I returned to the desk, however there was no one present for me to report the matter to. They had either left or had gone for a break. I therefore made a note of the damage and reported it to the person I handed the car back to at the end of the hire. It was with relief that they accepted that the scratches were not my doing as I only had a small hand luggage case. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by STEWART - 15 August 2018

" As above "

" Having arrived at 10.45am we then had to wait over 2hrs to be seen by counter staff. We were told by counter staff that this was due to customers having incorrect cover etc. Whilst I have no specific complaint about the counter staff there were a large number of desks unmanned and I don't feel that having to wait for others issues was acceptable. I missed a 1pm appointment so your inefficiency reflected badly on me "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by WILLIAM - 01 August 2018

" Very 0leased "

" Very satisfied "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by CLAUDIA - 30 July 2018

" Very grateful that you have waited for me when my flight was delayed by two hours "

" Very grateful that you have waited for me when my flight was delayed by two hours "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by RYAN - 29 July 2018

" Very happy "

" Very happy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ALEXANDER - 22 July 2018

" Due to the extra charge made by Hertz (who I would not use given a choice, thought we hired with Dollar) the whole experience has left a very bad taste. "

" Although hired through Dollar all dealings were with Hertz. As we returned vehicle with only quarter tank of petrol we expected a charge to be made. My bank account has had 285 pounds deducted. I have had no proper explanation of these extra charges and this is more than original hire charge of 134 pounds. Any response/explanation/advice would be welcome. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 9

HAMBURG, DE - Reviewed by ANTJE - 11 July 2018

" Very good "

" Fine, no problems. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by ABU - 09 July 2018

" The car was clean and fairly new, had about 11000 Km on the clock. Friendly staff. Drop off was very easy. "

" The car was clean and fairly new, had about 11000 Km on the clock. Friendly staff. Drop off was very easy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by IVOR - 02 July 2018

" Same as previous comment "

" Very poor check in to collect vehicle as Hertz rentals given priority. Waited for almost half an hour and still number not called so spoke with counter staff who were not interested as number hadn't come up on their automated system. 45 minutes later after serious complaint we managed to leave the collection area. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FRANKFURT, DE - Reviewed by NICHOLAS - 25 June 2018

" Probably the easiest car hire experience ever, (Rome Fiumicino airport please take note)! "

" Great service. Was seen to at the FRA T1 Hertz desk almost immediately and everything was easy. A1 from me. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10