Auto Europe
- North America
- Central America
DOLLAR ITALY CUSTOMER REVIEWS
- 7.6
- 7.8
- 8.3
- 8.3
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
DOLLAR ITALY Car Rental Reviews
Average Rating for Dollar :
BRINDISI, IT - Reviewed by IAN - 20 September 2025
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by KEITH - 19 September 2025
" Good overall but be mindful of vehicle condition and assitional charges at end of hire "
" The car was provided via the Herrtz desk at Bergarmo-the lady was great. Took bus to collect car-it had some bodywork marks and the inside seats were stained, More imortantly the oil dipstick showed no oil and the wiper bottle was empty-Not a good prehire check. Sorted after a lengthy wait with staff. Car was great for Italian narrow town streets. Hertz gave an Invoice in Italian at end of hire via Dollar-it would have been nice to see all charges/breakdown in English as vehicle was pre paid with a voucher or everything bar additional driver which I chose at the airport "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BRINDISI, IT - Reviewed by DAVID - 12 September 2025
" See other comments. Overall a good experience. "
" Pick up was easy and professional. However under inflated tyre alarm and no water in window washer bottle. Both corrected by myself at a service station. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
OLBIA, IT - Reviewed by EWAN - 06 August 2025
" Very good value "
" Friendly and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PESCARA, IT - Reviewed by PAUL - 10 July 2025
" Always reliable and a good price "
" Great staff at this location "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by DAVID - 28 June 2025
" Autoeurope takes the money but time and again fails to resolve negative issues when things go wrong. "
" Standard, acceptable "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
OLBIA, IT - Reviewed by MARK - 17 June 2025
" Please see above "
" No clear signs for Dollar desk. After a long search, you had to go to the Hertz desk. Car return also to Hertz. Would be nice to have that info at the start. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by HEINZ - 13 June 2025
" Good allround "
" Efficient - wasn't happy with the wobbly steering of the Renault Clio and the weakness I of the engine uphill from parking position. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CAGLIARI, IT - Reviewed by PHILIP - 13 June 2025
" See previous "
" Very hard to find the desk Firstly knowing it was actually Herz would have helped, secondly some instructions on the location We requested a Panda and got a bigger car, which we did not want. We had to fight quite hard to not get "upgraded" to something even bigger Lots of hidden taxes "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by IAN - 06 June 2025
" Overall i much better experience than with Noleggio, whoi I will not be renting from again on my last booking with you. "
" They offered me a Fiat Panda which was in my opinion lower spec than the Coras i had ordered. While very pleasant they were not ina position and did noit try too hard to get me an upgrade that i requested. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BERGAMO, IT - Reviewed by MARK - 17 April 2025
" Overall very pleased would definitely recommend. "
" Good communication clear and concise. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by CHRISTOPHER - 18 March 2025
" Been using Auto Europe for years, never had any trouble, and phone line help staff are easy to contact for any queries or amendments. "
" All the Hertz/Dollar staff at Bergamo airport were excellent, it was a great experience. A very helpful email was sent to me just before the end of the hire period to help me with the return of the car to the rental car park. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MICHAEL - 02 February 2025
" We missed our original flight to MXP, and upon arriving six hours later, our booking was marked as 'no show.' As a result, we were asked to pay extra for another vehicle, which is unacceptable. I was informed that I should have notified Dollar of the delay, but no reasonable person reads the fine print of terms and conditions for every car rental or booking. I would expect a clear email with a prominent notice--preferably in large red letters--explaining the required notification process in case of a delay. "
" We missed our original flight to MXP, and upon arriving six hours later, our booking was marked as 'no show.' As a result, we were asked to pay extra for another vehicle, which is unacceptable. I was informed that I should have notified them of the delay, but no reasonable person reads the fine print of terms and conditions for every car rental or booking. I would expect a clear email with a prominent notice--preferably in large red letters--explaining the required notification process in case of a delay. Despite that, I want to comment that Elena, the agent at the counter, was very professional. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 9
TURIN, IT - Reviewed by JOHN - 08 January 2025
" none "
" only 1 member of staff at the desk for Hertz, Dollar & Thrifty on collection & drop off "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ANCONA, IT - Reviewed by ANDREW - 15 November 2024
" I really did enjoy the Kuga. "
" The only grumble was a long waiting time / queuing on pick up at Ancona "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JEREMY - 01 November 2024
" It's a good system. I rebooked closer to rental time getting a larger car for less money. Some of the listed providers are too unreliable to bother with based on experience. "
" The return staffer was superb! He recognised the damage to the front wheel arch was old (I had a video) and accepted the car back without hesitation. Dollar need to use recent "condition " photos as the ones they had were from May! "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PALERMO, IT - Reviewed by JAMES - 29 October 2024
" As always, the booking experience is easy and pricing is competitive. "
" Whilst the car was fine I found the counter experience when picking the car up. My driving license is in paper format and supported with an international driving license. I have rented many cars on this basis but I was told that the car could not be rented to me because I don't have a "new" style license. Only after some lengthy and difficult exchanges was I allowed to take the car if I signed a waver to say I'd be responsible for all financial consequences of being stopped by the police and the car being impounded for up to 3 months!!! I can find no reference in the t&c's for AE or Dollar to say my style of license isn't acceptable. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PESCARA, IT - Reviewed by NICHOLAS - 23 October 2024
" We use Auto Europe regularly and fine your service really good. "
" We have been charged an additional fee after the pick up without explanation. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PISA, IT - Reviewed by DAVID - 05 October 2024
" AutoEurope are my go to comparaison site; easy to navigate and with a good range of choices. The hiring information is accessible and straightforward. The supplementary insurance is goof value (comparade to the rates charged by the hiring firms) and on the one occassional I have to use the cover the application process was straightforward. "
" Smooth check in and access to car. The vehcile was what we expecred but let down by rather token cleaning and the winscreen washer not being filled (ie it was dry). No staff were wating or apparent at drop off - we had to go and find them to complete the return. Otherwise a sound experience. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PESCARA, IT - Reviewed by PAUL - 02 October 2024
" All as expected "
" As expected at Pescara airport, great staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by JONATHAN - 27 September 2024
" Horrible "
" Unfortunately I had left my license behind in the UK and assumed I could just transfer the contract to my wife. The staff at the counter explicitly stated that this was not allowed. As I had paid for the car I was completed confused as to where the difficulty sat as she had her license and i was there with the credit card that booked the rental. The staff were completely indifferent to our situation. I then contacted your out of hours office team and was given the same statement. So now I am out of pocket the original rental the 200 euro taxi ride to my destination and the additional 300 euro for the new car rental. Abysmal client service and dented our entire holiday "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BARI, IT - Reviewed by MICHAEL - 25 September 2024
" Always provides a great selection of cars with fair price tariffs "
" All went really well-no queues on pick up at the airport!! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by THOMAS - 24 September 2024
" All good, however I became a little worried because there was no emergency breakdown information given. Fortunately we did not need this but the only telephone number given was for the Dollar desk at the airport. Prior to leaving home, we tried to call this number many times to advise our arrival time delay, but it remained unanswered. "
" The two ladies at the desk and in the parking lot were both extremely helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by IAIN - 23 September 2024
" Good "
" Poor quality of the car as usual because I'm dropping the car of at another location you always get the oldest poor car . Also car broke down and had to be recovered .did not like the fact I had to get my own way to depot for new car which again was poor and also had lights flashing on dash like a Xmas tree air bag and e brake warning lights "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BARI, IT - Reviewed by JOHN - 16 September 2024
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by GARY - 07 September 2024
" Good communication prior to picking the car up - reminders were useful. "
" Everything was great apart from the usual lengthy queue when trying to collect the car - it's never a welcome sight when only one person is on the desk, especially if someone else is having an issue with their documents / payment. Should be a minimum of two, even three, staff which would help reduce queue times. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by JUDITH - 24 August 2024
" All good "
" It was a very positive experience, I shall be using you again, do you have a frequent user scheme that I could join? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ALISON - 12 August 2024
" While the booking experience with Auto Europe was quick and slick, the experience on the ground with Dollar has put me off. "
" Vehicle pick-up: the process was extremely slow and despite only having 2 customers ahead of us in the queue we had to wait for over an hour before being served. Child car-seat: we needed a child car-seat but could not pre-book this online so we put in a request. At the pick-up we were told that this would cost €125 for the duration of the rental! If we had known how expensive this would be we would have gone to a shop and bought a car seat for less than the rental cost. Dollar should have made their pricing transparent to us at the point of booking. Lying about the insurance: when I picked up the vehicle the counter staff told me that I did not have insurance. This is a lie that I believe they tell to upsell optional insurance cover to customers. My rental contract includes basic insurance cover that I was happy with. I had to point this out to the counter staff "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by MARK - 31 July 2024
" All good. "
" All good - costs have just escalated a lot recently so cannot say I feel its amazing value for money. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PETER - 12 July 2024
" I am not happy that the local charges doubled the price. And am going to take it up with AE see what they can do. "
" The size of car we ordered was not available and had to pay for an upgrade. The "extra" charges were pretty much the same as the AE price. Doubling the cost!! Could not get a bill in English and unable to do much about it at the rental desk. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by JAMES - 07 July 2024
" This is actually the easiest and best experience of hiring a car we have had. "
" We where given a car by Thrifty at the hire desk in Bologna. We were expecting a car through Dollar. The car hire desk dealt with Hurst, Dollar and Thrifty. We where told the only car they had was through Thrifty, we got a free upgrade to a better car too. We where very pleased, although suprised and a bit confused the car was not through Dollar. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by GIUSEPPE - 27 June 2024
" Auto Europe was fine as usual, always try to use you. Dollar/Hertz not very good.... "
" Collected car from Hertz desk. We had to wait 45 minutes for the car as only one person was on the counter and one person was at lunch!! Not enough staff on counter! Then when we got to the car park, we saw the car drive off as it was given to someone else!! We had to get a different car and new paperwork... "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by GEORGE - 03 June 2024
" Again, staff were very helpful (want to highlight that), but the car was exceptionally poor. "
" Staff were very friendly and helpful, but the car itself was terrible. A very poor vehicle, unpowered and almost dangerous to drive on the motorways. It felt very cheap, and a massive downgrade against the opel Mokka (or similar) we should have received. The return signage for the vehicle drop off was not clear, and whilst I have a significant amount of experience during abroad, would have been a horrible experience had I not. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 8
FLORENCE, IT - Reviewed by DMITRY - 21 May 2024
" All good. "
" Car was handed over dirty inside and outside, coffee stains everywhere. Company didn't even bother to clean it after previous renter. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 1
PISA, IT - Reviewed by DUNCAN - 20 May 2024
" Auto Europe have failed big time; not only did they quote for a hire car via Dollar they did not indicate Hertz and Dollar have special rules for UK drivers with a Pink Full Driving Licence with a IDL . Where does the website or the eamil sent 1 week befors collection state that Dollar will not hire a car and have special rules different to Locauto and others in Pisa? "
" Dollar / Hertz desk in Pisa Airport refused to hire the car pre ordered on the grounds that i have a pink paper UK Full Licence issuded in 1979. I had in addition a International Driving Licence valid upto May 2027 , Person on desk said rules hve changed since i last hired a car at the sme airport 6 months ago !!!!!!!! Had to resort to hiring on the day from Locauto 10 yards away ie next desk along who were happy to hire a car with the licence and without even having to show my IDL as not required as pre 1998. I need a refund for the Hire car from Dollar and copensation for the time lost and the stress caused . I also need an axplaination as to when did these 'rules change' and why you did not flag up and warn me inadvance that Dollar has these special 'rules'. Extreamly anoyed and feel resentful that i was put in this postion which caued me and my wife a lot of stress at the begining of a 9 day holiday trip. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by RICHARD - 20 May 2024
" Before committing to renting a car via AutoEurope I called and specifically asked if my UK paper license was valid for Italy. The agent checked AND CONFIRMED that my UK paper license was valid. On that basis alone I proceeded to book the car with your good selves. Upon arrival at Catania airport I checked in for the car rental only to be told that my paper license wasn't acceptable/valid for the car rental. We called AutoEurope in the UK and agent stated that my paper license was indeed NOT VALID for the car rental, contrary to what I'd been previously advised by AutoEurope pre rental. Further to this the agent stated that since I hadn't taken out a cancellation policy with AutoEurope they would not be able to help me further with any other car rental options and that the money I paid for my car rental would be lost and I wouldn't be able to claim any monies back. I was left high and dry by AutoEurope, in Italy at the start of my holiday without a car rental. I feel strongly let down by AutoEurope. I know calls are recorded and I'm sure you can pinpoint my conversation with the agent who clearly stated that my paper driving license would be valid for my car rental in Italy. To help you trace that call, I called yourselves within the hour prior to booking the car rental online. I await, with interest, your considered response on this matter by return. Kind regards, Vince Gill "
" Very efficient counter staff at Catania Airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ALLISTER - 12 May 2024
" I have used Autoeurope many times, the web site is easy to use, and if required, when speaking to someone on phone there are always helpful. I have recommended Autoeurope to many of my friends. "
" All staff very pleasant, would recommend them, "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by GIOVANNI - 06 March 2024
" Thank you for the great service at unbeatable prices. "
" I had a free upgrade and I was offered a bigger car which I accepted . My flight was late and I contacted Dollars desk notifying my delay : the operator waited for me till my arrival. Great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ROBERT - 03 March 2024
" Good as always "
" Good car and good service. Counter in Terminal was closed; about 300 meter walk to /office/pick-up in parking area P4; route not clearly signed. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ANCONA, IT - Reviewed by DAVID - 15 January 2024
" Very straight forward "
" Excellent all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by JULIUS - 27 October 2023
" Been accused of and unfailingly charged for smoking in the car. Never smoked in the car during rental. "
" Worst drop off experience ever. Shocked about how rude and with attitude attendant was. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 7
FLORENCE, IT - Reviewed by JUSTIN - 24 October 2023
" The online care hire process was very straightforward and communication from the company was good. "
" Overall the experience was positive. We had booked a jeep but we were given a different car. We believe this was an upgrade because the car was bigger. We were fine with this and happy with the car, but no-one had mentioned it, so communication could be improved. The extra charges were a bit higher than expected, but again there was no explanation. The extra amount was too small to worry about but still perplexing because it wasn't explained . The car was great and drop off was very smooth so overall it was positive. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MARIA - 19 October 2023
" I rented a car with zero excess so paid a lot more to avoid further charges, to my surprise there was no car available in the group that I requested so they offered a higher one but had to pay the extra amount. Because I made a mistake when doing the booking tried to change the name with Auto Europe but was unable to as the agent wasn't helpful at all that caused me to add an additional driver paying 16.82 per day which was not necessary. All in all Auto Europe is a lot worse than it used to be and I've been renting cars with them for 20 years. I'm very disappointed with this whole experience. "
" I rented a car with zero excess so paid a lot more to avoid further charges, to my surprise there was no car available in the group that I requested so they offered a higher one but had to pay the extra amount. Because I made a mistake when doing the booking tried to change the name with Auto Europe but was unable to as the agent wasn't helpful at all that caused me to add an additional driver paying 16.82 per day which was not necessary. All in all Auto Europe is a lot worse than it used to be and I've been renting cars with them for 20 years. I'm very disappointed with this whole experience. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 4
BARI, IT - Reviewed by MICHAEL - 07 October 2023
" Better than average performance from Dollar who I had never used before, but would again. "
" Pick-up was straight forward. There was no pressure to buy extra cover, which is a common irritant. Car was ready and in good condition. No delay at drop off, with expedient inspection and sign-off. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANCONA, IT - Reviewed by JOHN - 24 September 2023
" I was very satisfied with the whole experience. "
" I was very satisfied with the whole experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ADRIAN - 13 September 2023
" see above "
" We flew into one terminal, no-one at Dollar desk , person on Hertz desk says car at other terminal, bus every 20 minutes. Offered us a special deal of an upgrade, for approx €230 which I reluctantly took rather than journey to other terminal, but the car , a DR, was very disappointing, hopelessly under-powered and certainly did not feel like an upgrade. Because it ran GPL, she said cost only 15c per litre, so we would save on fuel, however actual cost around 80c per litre, and not as efficient as petrol, only around 25 MPG, so no saving at all. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 8
ROME, IT - Reviewed by RAFFAELE - 28 August 2023
" best rates, friendly customer service "
" Overall good, however there were some hidden charges that I am now challenging with my bank "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 2 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by PIERINO - 15 August 2023
" quick and efficient "
" excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by LUCY - 27 July 2023
" all good except the long wait to get the car. "
" Very long wait at the airport when we arrived - there was only one woman to deal with a long queue of people. also the computer didnt work because of a power cut blamed on the heatwave. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ISABEL - 01 July 2023
" Good booking experience and peace of mind knowing there was UK backup. "
" Great value and great staff. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by JOHN - 19 June 2023
" Please refer to 3 above. "
" Upon receiving the car in Bologna I noticed the warning light for air tyre pressure was on. I went back to reception and explained to them there was a problem with the back passenger seat tyre. An employee put some air in the tyre. During the course of the next two day's driving I had to get air at the service stations 3 times. The air pressure dropped from 2.9 to 1.3 fairly quickly. This in my opinion was very dangerous and time consuming. They should have changed the vehicle at Bologna wen I indicated there was a problem with the air pressure on the rear passenger tyre. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by NUNZIO - 11 June 2023
" All good from the pick up of the car to the return of the car "
" Rosario ar the drop off was very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by CATHERINE - 18 May 2023
" No one there on drop Off. Felt wrong. "
" We had to wait a long time to pick up the car. More staff needed at busy time. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ANCONA, IT - Reviewed by JANE - 30 April 2023
" Any problems were my fault like not checking that the office was open on arrival on a Sunday so had to pay for someone to come to airport.However the flight was scheduled so maybe the office needs more Flexibility. Nice people though.Nightmare job! "
" I like the simple insurance deal.Good service but somewhat confused by a receipt issued headed thrifty..so I haven't completed their request for a review.Hope I didn't pay twice? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ANDREI - 12 April 2023
" Recommend "
" Very smooth experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by FRANCESCA - 23 February 2023
" THe renting part of the experience was good, but the car was not. "
" There were 2 problems: 1. the car rented was dirty on the outside and had rubbish on the inside (a fast food package) 2. the car was significantly underpowered, so much so that i felt uncomfortable driving it on the highway "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 3
BERGAMO, IT - Reviewed by MATTHEW - 06 February 2023
" Good car rental, but it is advertised "at airport" which it was not. A shuttle bus was required which was a bit challenging because we had a lot of luggage and child. "
" Not at airport as advertised. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 10
VENICE, IT - Reviewed by CHRIS - 25 December 2022
" Very good experience overall "
" Very helpful staff, very efficient, car in god condition, god value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by ANTONIA - 05 October 2022
" Nice staff. great car. Very pleased to have received a Hybrid car. Our Fiat 500 5 door car was room and with a good size engine. "
" Very pleased to have received a Hybrid car. Our Fiat 500 5 door car was room and with a good size engine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JAMES - 04 October 2022
" I have emailed customer service some queries on the final invoice and have not had a response this is still unresolved. There was no one around at point of drop off of the vehicle either. "
" I have emailed customer service some queries on the final invoice and have not had a response this is still unresolved. There was no one around at point of drop off of the vehicle either. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by BORIS - 29 September 2022
" all was smooth "
" Extremely friendly and helpful team-thanks a lot Marina and Antonio for your kind service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANCONA, IT - Reviewed by JAMES - 28 August 2022
" Easy to use website and it is quite easy to contact customer support when needed. Competitive rates. "
" Pleasant lady at counter, easy to deal with, able to drop off after office hours, and nearly new car. All good - rental cost was a little high though. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by PETER - 23 August 2022
" Again, easy to get the booking made & confirmed. Second time I have used Auto Europe & both times experience has been good, "
" Easy dealings conducted efficiently. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by JOHN - 20 August 2022
" No problems "
" Nice clean car. No problems with either pick-up or drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JESSICA - 14 July 2022
" I've used auto Europe before and been happy with the service. Unfortunately this is my worst experience and was also my most expensive! "
" Not a positive experience I'm afraid. Considering the price we paid the service and car were both awful. We had an old Clio, which had not been cleaned and only had half a tank of fuel (pictures taken). There was a big delay in collecting the car due to no staff being available in the garage which was not good in very hot Rome temperatures with a six month old baby. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 2
CATANIA, IT - Reviewed by ANTONINO - 11 July 2022
" Terrible customer service. Do not answer phones when there is a problem ie car breaks down. Terrible company. Would not recommend "
" My car broke down on the motorway on the way back to the airport and had no answer from any of the numbers that were provided in case of breakdown. Had to pay for my own recovery truck to get the car off the motorway and also refused to pay for the recovery truck. I am still waiting for them to get in touch regarding this issue. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by RORY - 07 June 2022
" As above. The car wasnt ready and we were given something completely different to what we ordered "
" 2 hour wait with one representative on the desk and 7 customers in line. I was lucky with a 2 hour waiting time as I was only number 2 in the que. Ridiculous "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by STUART - 04 June 2022
" Great pick up and drop off. Lovely Jeep Renegade too. Very pleased "
" Great experience. Straightforward, had a failed booking with Rentalcars.com and came to you. Very pleased "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by PHILIP - 13 April 2022
" Please send email confirming car returned in good condition and petrol full ? "
" dropped car back told holding monies and email would be sent to me on Monday yesterday as keys dropped off at desk due to car park office closed . Still awaiting the email ???? And card monies unblocked "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ANCONA, IT - Reviewed by DAVID - 17 November 2020
" The Hertz desk at Ancona employ really nice people "
" A car rental should be "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOHN - 23 September 2020
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by SILVIO - 19 September 2020
" Disgustingly poor customer service. You left me stranded in a foreign country with no vehicle, your reduced opening hours meant that there was nobody available to resolve my problem on the day and the nett result is that I am out of pocket by £366. I will be pursuing the matter through the legal system "
" No car available but still got charged for the full rental and now in a dispute with Autoeurope which will result in legal action so obviously not happy "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRINDISI, IT - Reviewed by ALAN - 05 September 2020
" Easy booking, very good price, nothing to fault. "
" Fast easy pickup tho was initially offered a smaller car than I'd booked. The car I took was a year old and 36000km but was fine. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRINDISI, IT - Reviewed by PERRY - 04 September 2020
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by LYDIA - 01 September 2020
" I'm afraid that I was deeply disappointed by the whole experience for the reasons stated above. "
" We feel extremely disappointed and frankly cheated by Dollar, who took every opportunity to add spurious costs onto our booking. The first problem was that I was automatically registered as the driver just because I had made the booking - although I had never stated that I would be the driver, and indeed, have never driven an automatic car. But I was not allowed to put my husband on as the driver instead, so we had to add him as the additional driver at a substantial extra daily cost. Then, although we filled up before returning the car, the indicator was just off the full, so we were charged not only 30 euros penalty - apparently the cost of taking the car to a petrol station, which I was happy to accept - but also the extra cost of a whole fuel tank, at 70 euros, which is frankly dishonest when about 5 euros more fuel was all that would have been needed. As a result, what looked like a good value rental turned out to be outrageously expensive. We will not only never use Dollar again but we will also make sure that others are aware of our experience. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 7
PALERMO, IT - Reviewed by SIMON - 25 August 2020
" see abve "
" Rental ended up being with Hertz, not Dollar. One of the headlights wasn't working. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by MARTIN - 20 August 2020
" The experience was hassle free, mainly due, I think, to the reduced numbers of flyers due to the pandemic. The car was clean and damage free. "
" The fuel reading on pick up was 8/8, however I had only travelled some 5 kms when it dropped to 7/8. Mid hire I filled up and managed to do 100kms before it dropped to 7/8. This was about 13Euros worth of fuel. it seems suspicious that a previous renter would have been able to judge filling just enough to fill to 8/8, it is entirly possible that fuel was removed and then topped up to just 8/8? "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by ANDREW - 12 August 2020
" See previous "
" We had to change our flights due to covid cancellations. On ringing auto Europe to advise them of this I was told that there would be another £1300 approx to pay? because the pickup was over 2hrs later that day. I was transferred to Dollar to discuss this but after several attempts to contact them with no answer autoeurope gave me a direct number. This number was not answered at all! On calling auto Europe back I was informed that during the summer months dollar was only open until midday. I tried contacting them over the next couple of days with no success. We therefore rearranged our flights to fly out a day earlier at extra cost just so that we could pick our car hire up on time as prearranged and not lose our booking. I then received a call from dollar 1 week prior to our holiday checking if we still needed the car because they were having difficulties and if we were not sure what time we were picking the car up it would be cancelled. I categorically insisted we would be picking the car up. On arrival at the car hire approx 1 hour prior to our allocated time of collection at the airport the office was closed. We also were not advised that dollar, Hertz and Firefly share the same office and had spent over 45 mins looking for the dollar office which in fact was Hertz office. We were eventually sorted out with our car at 5pm where someone came to open the office for us. The car was scratched but in a reasonable condition and the lady was very helpful. All in all I will stay clear of auto Europe and Dollar as no one seemed to have a clue what was going on and also the lack of information passed to us was shoddy. Also contact with companies unreliable. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ANCONA, IT - Reviewed by MATTHEW - 11 August 2020
" Easy "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by NIGEL - 23 July 2020
" I always recommend yr company to others as to me it gives the best deals on what ever car you are looking for and give many alternative company's to choose from. "
" Very helpful staff that spoke English very well. All in all a great experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAVID - 04 June 2020
" see above "
" Hi You should have a record that the whole visit including car hire was canelled due to COVID 19 some time ago when the airline cancelled flights and we were unable to travel as in isolation "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by KEITH - 26 March 2020
" I mostly use Auto Europe to hire cars in Puglia, Italy and will continue to do so because it works. "
" I am trapped in Italy because of cancelled flight so kept the car and Dollar rang me to extend the contract, very helpfull "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ANDREW - 04 March 2020
" Z "
" All very easy at the airport both picking up and returning the car. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
VENICE, IT - Reviewed by CARLOS - 26 February 2020
" - I have raised a formal complaint on this and have not received a response yet. I am prepared to take my complaint to the relevant authority if not responded to in the next few days. "
" - Car had over 10 visible damaged parts when I picked it up and it was not clean - I am being asked to pay for damage (a small scratch in the underside) that was not marked. This would be the 11th damaged part. It's impossible for someone like me to spend so much time reviewing every detail upon pick up. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRINDISI, IT - Reviewed by ADAM - 11 February 2020
" easy website to use "
" staff very pleasant snd professional, "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MILAN, IT - Reviewed by PAUL - 02 February 2020
" Top! "
" These guys at Hertz dollar thrifty at malpensa terminal 2 are the best. Always courteous and very efficient. Thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by ROGER - 26 January 2020
" Just a shame I did not get the car I ordered Otherwise good all round service "
" Ordered 4 door vehicle supplied with 2 door "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by PIETRO - 03 January 2020
" I collected the car not with full tank and when I reported they said was a fuse issue...but on my return I did fill the tank and was over one without any problem.at the beginning they do not want to add even on the contract after couple of time asking they did.but at the end I returned a car with full tank when I received a tank with 3/4 of tank. And even after I mentioned on return they said was a fuse problem.I think all this is not fair. "
" I collected the car not with full tank and when I reported they said was a fuse issue...but on my return I did fill the tank and was over one without any problem.at the beginning they do not want to add even on the contract after couple of time asking they did.but at the end I returned a car with full tank when I received a tank with 3/4 of tank. And even after I mentioned on return they said was a fuse problem.I think all this is not fair. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
ROME, IT - Reviewed by DESPOINA - 28 December 2019
" Overall good experience "
" Large queue at the pick up counter and few employees to deal with the demand "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by CHAO - 06 November 2019
" No good experiences at all "
" Long waiting for collecting car. When the car was demanded by criminal offence, customer services were not supported at all by telling no similar car available to replace; and the vehicle is due for service, while driving all kinds of warning lights on in turns. After returning the vechile, it was sent to repair Center directly. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PISA, IT - Reviewed by STAN - 04 November 2019
" This car rental could have gone very wrong for us, because the vehicle had not been correctly prepared for rental. Also the original vehicle offered might have been in a similar class as I had booked but it was much smaller than needed. When you are accompanied by a child your not really in a position to argue with the receptionist at collection. Very disappointed by this experience. "
" The service was operated by Hertz, not Dollar. The car we were òffered was too small for the four adults and a child with all our luggage. We were forced to pay €175 for a suitable vehicle. This vehicle had damage on the bodywork which had not been notified to us at collection. Also engine coolant was dangerously low, also, there was no screen wash in the bottle, needed to fill up with water. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 1
MILAN, IT - Reviewed by NILVANA - 23 October 2019
" Called auto Europe to query about my delayed Flight and the car rental pick up and the staff was very helpful and willing to sort my problem. "
" I would like to thank you the Dollar staff for waiting for me, as my flight was delayed and the staff stood over 45 min after the closing time waiting for me to collect my car near 1 am. They were very polite and kind. It took me 10 min to pick my car and only 15 min maximum to drop off. I would rent again with them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by ANTHONY - 16 October 2019
" I have hired cars from Auto Europe for many years. This was the best car ever and service, Kind regards Anthony Holman "
" I have hired cars from Auto Europe for many years. This was the best car ever and service, Kind regards Anthony Holman "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by RONALD - 08 October 2019
" Smooth no probs "
" Smooth no probs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PHILIP - 07 October 2019
" Easy and flexible booking, good prices "
" Great service, good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MARK - 02 October 2019
" I am dissatisfied that we were offered a car smaller than we had booked. "
" When we arrived we waited an hour in a queue to collect the car. We had booked a mid size car - Fiat 500xl, they didn't have one available and offered us a Fiat Panda, when we suggested this was not equivalent they said a Lanica Y was equivalent. As we had waited an hour, we accepted this car, we later discovered by searching on the Auto Europe website that the Lancia is actually a compact car and one class down from what we had booked. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 10
PISA, IT - Reviewed by GEOFFREY - 01 October 2019
" Easier than expected "
" Smaller car provided 2 door instead of 4 door as only 2 people travelling. The fiat 500 was a bit under powered but did the job "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by LEON - 30 September 2019
" Competitive pricing and well-designed web site. "
" Quick turn-around at the airport. Friendly staff. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LAMEZIA TERME, IT - Reviewed by KEVIN - 29 September 2019
" I have used Auto Europe many times and always had good service and a good price. "
" Very good service, have used Dollar before and have never had any problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by AVERKIOS - 26 September 2019
" Easy to book online and were constantly updated. Very helpful "
" Easy pickup and drop off. Staff very helpful amd friendly. Well definitely used again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by STEVIE - 25 September 2019
" As stated above I feel the hire cost for one week was excessive. Not happy with the experience at all. I would advise anyone who is going to Italy to find a more transparent costing for their hire. "
" I thought I was booking through Auto Europe, was sent to Hertz service desk & ended up dealing with dollar. The wait from arriving to leaving the car park was almost one hour, far too long in my opinion. I booked the car for approximately £90 & by the time all the add ons were applied I ended up with a bill for a further £300. By the time I add my fuel my overall cost to hire my"£56" car was approximately £440. If I had known about the overall costs before I booked I would not have considered the car hire. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 7
VENICE, IT - Reviewed by NICOLA - 24 September 2019
" Same reasons as above. "
" Great car, great hire price. When we went to collect car, the lady offered to add on the top insurance cover, at approx £30 extra. She didnt explain that was PER DAY, so in total was more expensive than the actual hiring of the car for 4 days, and then was not happy when I asked to have the added insurance removed. On return of the car, I had to pay £54. I was quoted £30 for adding my husband as a driver on collection, but when I dropped car off, I was charged £54, and nobody could explain why. When you have a flight home to catch, and there are customers queing behind you to drop their cars off, and the lady doesnt really know why your bill is higher than what was agreed, what can you do except pay??? "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by IVAN - 22 September 2019
" - "
" Car was a bit dirty "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VENICE, IT - Reviewed by SUSAN - 19 September 2019
" No issues with auto Europe but Dollar was atrocious with many unhappy costomers. "
" Collection of car process took far too long. Over 60 minutes before we were attended to. Booked and payed for a 4 door, was given a 2 door. The point of pre booking is to speed up collection. Not in this case. We hire cars abroad at least 2x a year and have never experienced such a long wait. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FLORENCE, IT - Reviewed by NIGEL - 18 September 2019
" As above the Florence services were poor and unhelpful "
" Female counter staff on pickup very rude to my wife, and verbally abusive, faulty Sat Nav in car ( had to drive to Chianti!) hired second plug in Sat Nav that was not updated got us lost for 4 hrs! Took 6 hrs to destination ( instead of 1 hr 15 mins at 2am!) horrible experience "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 9
BRINDISI, IT - Reviewed by ANGELA - 13 September 2019
" As previous comment. "
" The counter staff was very persistent in trying to sell me extra car insurance cover, even after explaining that I have extra insurance for car hire abroad. I take out an annual policy as a frequent car hirer abroad. He insisted that it was invalid due to the fact that I'd gone through "a broker". Arguing the case with a persistent member of staff proved stressful and not a good experience. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by STEPHEN - 12 September 2019
" Car supplied was damaged - numerous areas of body damage, faulty door open warning sensor, which turned on all the interior lights - not ideal when driving at night. Both front tyres were on the limit for wear. "
" Car supplied was damaged - numerous areas of body damage, faulty door open warning sensor, which turned on all the interior lights - not ideal when driving at night. Both front tyres were on the limit for wear. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 2
NAPLES, IT - Reviewed by DANIEL - 10 September 2019
" Cheap and easy "
" Very slow at check in, staff seemed to take pleasure in taking their time and did not have enough cars available. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 5
MILAN, IT - Reviewed by KHALID SARWAR - 06 September 2019
" I would like to book again with autoeurope and dollar. "
" Excellent service and good cooperative staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by SARAH - 03 September 2019
" See above - stole a whole day of our holiday "
" Collecting the car took over two hours and that was a lot quicker than others had waited. Returning the car was little better and there was again a massive queue of poor souls starting there holiday sitting in cases and also losing the first day of their trips due to the appalling collection arrangements "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ROBERT - 30 August 2019
" I hired a fiat 500X SUV and was given a hatchback being told it was in the same category. Surely another SUV would have been in the same category! The reason inhired an suv was because I suffer with a bad back and thanks to dollar I had to drive around in pain for my whole holiday. Very unhappy with dollar "
" I hired a fiat 500X SUV and was given a hatchback being told it was in the same category. Surely another SUV would have been in the same category! The reason inhired an suv was because I suffer with a bad back and thanks to dollar I had to drive around in pain for my whole holiday. Very unhappy with dollar "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by SALVATORE - 26 August 2019
" Overall very pleased with pick up and drop off of car. Staff very helpful. "
" Overall experience was excellent. Quick and efficient which I have not experienced before at Naples Airport. Got a slightly larger car and did not have to pay (as I did last year) Only issue was I had a car with no AirCon, which under the circumstances was inconvenient. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by RON - 19 August 2019
" Everything went smoothly with no problems. "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ELIZABETH - 04 August 2019
" The whole experience was positive. My arrival flight was delayed. I was able to call ahead to notify Dollar/Thrifty staff at Pisa airport. Staff were all friendly and efficient. I will certainly be using this service again. "
" It all went very well. I have already recommended autoeurope to several friends. I will definitely use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by ANTONIO - 24 July 2019
" The car I got was the one I paid for FIRST TIME thats hapened. "
" Great service not the usual pressure sale of additional insurance etc.etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by OMAR - 23 July 2019
" We have had good experiences dealing with you guys, but you really need to check the service given by some of your providers.. particularly in Venice "
" We have used Dollar before and they have been good, on the whole! Venice airport pickup (not mentioned in your survey was appalling! We had 3 companies sharing one desk with between 1 and 2 agents most of the time. It took over an hour to collect our car.. This is by no means only true of this experience, We used Maggiore last time and they were just as bad if not worse. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ALGHERO, IT - Reviewed by ALESSANDRA - 20 July 2019
" Excellent in all respects. "
" Excellent: super quick check-in and check out. Brand new car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MARALYN - 16 July 2019
" Excellent value, and no problems with pick up or drop off "
" Front desk lady was lovely helpful and quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by SALVATORE - 07 July 2019
" I find auto Europe very good and I will be using them again. Excellent. "
" Experience with Dollar very good and will tell my friends. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by ELIZABETH - 29 June 2019
" such a nice change from the aggressive Gold Car service. "
" Helpful friendly service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by GRAHAM - 20 June 2019
" slick operation that is customer based "
" helpful and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by SIMON - 14 June 2019
" Easy, no contact other than filling in details on line. "
" Voucher said Dollar, we dealt with Hertz, we were dealt with promptly, car was exactly as described, no problems, drop off speedy, staff courteous and friend. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by VIVIAN - 10 June 2019
" Good priced selection "
" Prompt service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BARI, IT - Reviewed by ANTONIO - 07 June 2019
" very much "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by FRANCO - 03 June 2019
" we were at least 1hr waiting to get the car with only 3 people in front of us !!! "
" we were at least 1 hr waiting to get the car with only 3 people in front of us and having booked on line.!!! "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by HALIL BURAK - 22 May 2019
" They charged me additional 14 euro without any reason and no contact to sort it out... "
" They charged me additional 14 euro without any reason and no contact to sort it out... "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by OMAR - 21 May 2019
" I liked the online booking service. "
" Straight forward booking and pleasant counter staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by MICHAEL - 20 May 2019
" Straightforward operation. Only one point against. Had to ask which counter serviced Dollar customers as no signage. "
" All went well. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BARI, IT - Reviewed by ALAN - 17 May 2019
" Very easy process and very good value "
" All good except no washer fluid in the car and returning it was slow "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PISA, IT - Reviewed by MARK - 09 May 2019
" . "
" Dollar is part of Hertz and the lady on the desk was efficient and there wasn't a lengthy queue. Also they didn't try to push additional insurance once I said I had my own policy. Just be aware that at Pisa, the car hire building is either a 400m walk or a short bus ride. It isn't actually in the terminal building as suggested. All in all though, they were very good to deal with. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by PATRICK - 01 May 2019
" Good overall. Shame i damaged a wheel. "
" queue voucher system at counter rather confusing. Also there should have been 2 staff on counter instead of one "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PHILIP - 26 April 2019
" As abobe, the counter staff young lady should be retrained. Now. Before she loses more potential customers. "
" The female counter staff was dreadful, wasted time preening herself, fiddling with her hair, wandering about. HUGE queue of people waiting. Took NO INTEREST WHATSOEVER. Full of her own self imprtance. It took over an HOUR to get my hire vehicle. Never again with this type of dreadful service. Cannot rely on getting your car in time to get to the port to catch the ferry. Go elsewhere. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by JANET - 19 April 2019
" Easy booking process. "
" Polite supportive staff, spoke good English. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by LUIGI - 09 April 2019
" Very efficient staff "
" Friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DAVID - 03 April 2019
" Good "
" Not clear which terminal to collect the car from so went to T1 to be told Togo back to T2 where there is a new car rental depot. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANCONA, IT - Reviewed by JOHN - 22 March 2019
" Pleasure to do business with you. "
" Very very good and total efficiency "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by ALISON - 28 February 2019
" A short queue (15 minutes) on pick up. otherwise really good. "
" There was a bit of a queue on pick up, although we only waited about 15 minutes, so that's why I rated it 8. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ADRIAN - 23 February 2019
" Just low score due to vehicle provided being high mileage and crack on windscreen "
" No problem with staff handover or pickup. Vehicle had covered 79000 km and had lots of minor damage including crack on windscreen which potentially dangerous. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
TURIN, IT - Reviewed by SCOTT - 13 January 2019
" Auto Europe are good in finding the best price but Hertz/Dollar were poor. "
" Vey slow collection process at the airport. It took over 1 hour (maybe 1.5 hours) because there were no cars available. Some people were offered 30 minute taxi rides to another collection location. The lady on reception was trying her best but very frustrated and was taking the brunt of the public who were not happy. The car I took was not cleaned, I was asked if this was ok and I took it as its better to have a car even if its dirty. Come on management sort it out. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 5
BOLOGNA, IT - Reviewed by MICHAEL - 13 January 2019
" As above. Not the best car. "
" Car had multiple dents and had 120000kms on the clock. 2nd and 3rd gears were very noisy. Basically it was a "banger". Poor value for money. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 2
TURIN, IT - Reviewed by JOHN - 09 January 2019
" No problems, although I did email to ask about the price for upgradng the car by never received a response "
" Very smooth, but quite a long wait to pick up the car "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by MICHAEL - 08 January 2019
" Airport smallish and hence all compact and close. "
" Shortage of cars, ours had a fair amount of surface damage but it worked fine. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
TURIN, IT - Reviewed by JOHN - 07 January 2019
" Quick and friendly service, no fuss. "
" Quick and friendly service, no fuss. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANCONA, IT - Reviewed by CLIVE - 06 January 2019
" Efficient service and competitive price - standard of car disappointing. "
" Dollar staff were very helpful and efficient, the car had over 60,000KM on the clock and in my opinion not maintained to a high standard, a yellow warning triangle that appeared on the dashboard, the engine made a rattle when put under load on hills and the battery died on the morning we were due to return the car. The interior of the car was very tired and the bodywork was in a similar condition "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ROME, IT - Reviewed by MARTIN - 05 January 2019
" usual good service "
" car very damaged and quite worn gearbox and clitch "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ROME, IT - Reviewed by CHIARA - 05 January 2019
" I booked a car with Dollar and I couldn't have it. On the day of the rental I have found out that the depsit to pay on my credit card would have been of 700 euros which my credit card doesn't allow. It wasn't possible to do anything. It wasn' possible not even to change the booking and maybe add my partner as additional driver (in order to use his credit card), this because for the company the booking was already completed, having paid online. I feel I have been robbed. Usually if you pay in advance, you are entitled to a better tratement beacause they have already received the money, but in this case it seems working differently. I have lost £76 of the rental and I couldn't have the car either. I will never use this company ever again!! "
" I booked a car with Dollar and I couldn't have it. On the day of the rental I have found out that the depsit to pay on my credit card would have been of 700 euros which my credit card doesn't allow. It wasn't possible to do anything. It wasn' possible not even to change the booking and maybe add my partner as additional driver (in order to use his credit card), this because for the company the booking was already completed, having paid online. I feel I have been robbed. Usually if you pay in advance, you are entitled to a better tratement beacause they have already received the money, but in this case it seems working differently. I have lost £76 of the rental and I couldn't have the car either. I will never use this company ever again!! "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by MICHAEL - 05 January 2019
" Overall Dollar was very good, quick check in and return, good price. Just unfortunate about car security. "
" The car was very insecure. The remote was not working and the key only locked the driver's door so all other doors were unlocked. There was no parcel shelf so even if we could have locked it we couldn't leave anything in it. Fortunately at night it was parked in a secure area. It was too short of a holiday to have to spend time to return car to change it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MILAN, IT - Reviewed by STEVEN - 05 January 2019
" hassle free "
" convenient and easy to use "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by CHARLES - 01 January 2019
" Auto Europe have always been good but the provider in this case was poor. "
" Due to travelling to the Alps and icy roads we took out zero excess insurance.The price was 1.5 times the original rental price for insurance alone. Feel if someone stole money from my pocket! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
TURIN, IT - Reviewed by DEREK - 11 December 2018
" Enthusiastic, yet short staffed "
" Enthusiastic, yet short staffed "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 7
ROME, IT - Reviewed by HELEN MARY - 26 November 2018
" I always recommend auto Europe. They are the best. No need to look further "
" All fine. The car seemed a bit old. Very nice staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by PHILIP - 06 November 2018
" The car was as we expected and other than the need to highlight the marks on it we had no further issues. "
" From previous car hire experience we check over the car very carefully and photograph and inform the company of any marks etc that are not highlighted to us in the paperwork. Had we not have done this then we may have ended up with an issue on returning the vehicle as there were a considerable amount of marks we picked up on. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PISA, IT - Reviewed by VICTOR - 29 October 2018
" ok. "
" There was no indication given me as to where I might find the car at Pisa airport. I spent half an hour wandering about before I realised I needed to get on the shuttle bus. Apart form that everything else was fine "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 8
BRINDISI, IT - Reviewed by MARGARET - 23 October 2018
" No complaints "
" No complaints, thankyou "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by AZHAR HOSAIN - 19 October 2018
" Good "
" I am yet to receive the refund of my guarantee money deducted. The staff on return counter told me that it is being released now and after 16 days, i am still waiting. Pl approach them. Regards. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAGLIARI, IT - Reviewed by KARIN - 11 October 2018
" Everything great "
" Everything went fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TREVISO, IT - Reviewed by FIONA - 09 October 2018
" See point 3 above. "
" You seem to have sent this to me without logging my email to you regarding the fact that my car hire booking with yourselves had to be cancelled. I am to have a response from you about my refund. The email was sent to you on 27 September 2018. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by JAMES - 07 October 2018
" Quite happy with Auto Europe but not with Dollar/ Hertz/ Thrifty on this occasion "
" Counter staff at pick up were ok though one was a bit brusque, staff was parking lot were very slow and I had to dig one out of her office so we could get away. We dropped car off at 0745 and though there were three staff around, they were not "open" and told me to leave the paperwork and drop the keys in a return box. They told me a receipt would be emailed to me; I'm still waiting! I usually hire a car from Hertz/ Thrifty and have been satisfied with their service, but not this time "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by ANDREA - 06 October 2018
" Good offer using AutoEurope, keep doing so. "
" Good service as per Hertz/Thrifty. No problem at all. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by GRAEME - 01 October 2018
" I refer you to my comments in number 3. "
" pre booked my car hire and when I turned up to collect the car there was a very long queue. there were only four counter servers, and although i was booked through Dollar car hire, as they are owned by Hertz everyone was put in the same queue the result was that it took approximately two hours of waiting before I was served. Totally and utterly unacceptable!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by BARBORA - 29 September 2018
" You should make clear in the voucher where to find the dollar counter "
" It was impossible to find the counter in the airport hall, even the airport staff did not know. Then we waited 2 hours (!!!) in the queue for the counter as there were only 3 people operating together Dollar, Thrifty and Hertz "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 8
PALERMO, IT - Reviewed by THOMAS - 28 September 2018
" Nice car, efficiently picked up and returned, once I had found the right place at the airport. "
" Drop-off was a bit hellish; not sure there is much you can do about it, but the signs were in a tiny font and Catania Airpot is poorly laid out. The main issue was that I forgot that for Dollar, we should look for Hertz, and I first went to Enterprise, and it took an age to then drive from Enterprise to Hertz because the traffic was horrible. It would good to have some "Dollar" signs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PISA, IT - Reviewed by IAN - 27 September 2018
" Excellent "
" Spot on "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by CAMPBELL - 25 September 2018
" Very efficient service. On pick up, paperwork took a reasonable length of time and car in good nick. On return, Hertz did a very efficient inspection and checklist without any queue. Deposit pending status cleared within 48 hours of end of hire (over weekend too) "
" Dollar is also Hertz and I had a Hertz hire vehicle "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by DEREK - 25 September 2018
" Satisfied "
" Long wait at the hire desk for the paperwork then further wait to pick up keys where cars were parked "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by DUNCAN - 24 September 2018
" Auto Europe offer excellent value and an efficient booking service. Naples airport is one of the less customer-friendly locations for car rental - all the major companies operate from a location some way from the airport terminal requiring a transfer by shuttle bus and there is no convenient service station for last minute refuelling. "
" Hertz check-in agent was helpful and charming, did not attempt pressurised upselling as is so often the case. The car provided, a Dacia Sandero, was a disappointment - basic and unrefined - but it did the job. Drop-off was quick and efficient even though it was very bust at the time. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by PAUL - 24 September 2018
" I arranged for car hire at Catania Airport through Dollar online. The pickup time was 11am on Friday 14th September 2018. I was delayed for pickup of the car waiting for bags and arrived at the car hire desk (which turned out to be Hertz, with very few small signs for Dollar) at 11.45am. Our car was not ready. There were very no announcements for the delay of hire cars (the queues were enormous) and ours was not ready until 3pm. YES THATS RIGHT 3PM!!! The staff were rude and their attitude was that is was not their fault. Frankly it would have been better to tell all the customers of which there were too many waiting, to go off to a cafe somewhere for at least 2 hours. It was a very painful start to our wonderful holiday and I will never use Dollar or Hertz ever again. There were only a few chairs in the viscinity and therefore we literally had to stand up waiting for the entire 3 hours..... "
" I arranged for car hire at Catania Airport through Dollar online. The pickup time was 11am on Friday 14th September 2018. I was delayed for pickup of the car waiting for bags and arrived at the car hire desk (which turned out to be Hertz, with very few small signs for Dollar) at 11.45am. Our car was not ready. There were very no announcements for the delay of hire cars (the queues were enormous) and ours was not ready until 3pm. YES THATS RIGHT 3PM!!! The staff were rude and their attitude was that is was not their fault. Frankly it would have been better to tell all the customers of which there were too many waiting, to go off to a cafe somewhere for at least 2 hours. It was a very painful start to our wonderful holiday and I will never use Dollar or Hertz ever again. There were only a few chairs in the viscinity and therefore we literally had to stand up waiting for the entire 3 hours..... "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 5
PISA, IT - Reviewed by CHRISTOPHER - 22 September 2018
" Good price and efficient and speedy confirmation of booking. Really positive experience. "
" Smooth pick up and return (no queues). Pleasant staff. No hard sell on additional products. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ROGER - 19 September 2018
" Overall happy and would use dollar again "
" Staff in drop off were "too busy" to inspect vehicle for any scratches or fuel level. He was very surly and dismissive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by ALAN - 19 September 2018
" As above three hour wait is ridiculous as other rental desks where cleared by the time we eventually got service "
" Very unhappy to have to wait over three hours to be served for my car as where the huge volume of people. Only two staff at peak times is ridiculous and also not being given the car we booked. Staff member not interested at all. I will not use this service again due to this . We where late for the meeting we had in place "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by ALEXANDER - 18 September 2018
" On the whole all good. "
" Apart from a not very friendly member ois staff all ok. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TURIN, IT - Reviewed by LORENA - 14 September 2018
" happy with the experience. "
" happy with their service, reception and drop off very easy, car model as described, thank you we will use this company again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANCONA, IT - Reviewed by ANDREW - 12 September 2018
" No "
" We regularly hire cars from Hertz/Dollar and find the couple that man the desk at Ancona always friendly and highly professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by MICHAEL - 04 September 2018
" All worked as planned. "
" Very satisfactory "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FLORENCE, IT - Reviewed by MICHAEL - 03 September 2018
" see 3 above "
" Only issue was the difficulty in finding the Dollar issuing desk at Florence, especially as it was dealt with by Hertz! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by MARK - 02 September 2018
" No problems with the voucher or the process via Auto Europe. "
" It wasn't made clear at the time of booking that "in-terminal" wasn't in-terminal at Florence airport at all. It's actually a 10 minute walk or a short bus journey. On arriving at the car rental area, there was also no signage for which desk to go to for Dollar rentals. It's actually the Hertz desk you go to, but there's no sign to explain that. On the plus side, once I got to the right desk, it was an efficient process, the staff were friendly, and the car was brand new. Unfortunately, it didn't have air conditioning which, in 35 degree summer heat, made it quite uncomfortable at times. The drop off outside of office hours seemed to be quite straightforward. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANTONIO - 31 August 2018
" A bit too expensive. My cousin rented a bigger car for the same days but for less money. Both of us from Hertz Napoli. "
" A bit too expensive. My cousin rented a bigger car for the same days but for less money. Both of us from Hertz Napoli. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PALERMO, IT - Reviewed by JAMES - 31 August 2018
" Will never use Autoeurope again. No service no assistance and definitely no interest "
" Waited 5 hours never actually got the vehicle Total chaos and no help from anyone. Gave up in the end and took a cab to my hotel "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARI, IT - Reviewed by SHEENA - 29 August 2018
" I am angry, out of pocket by 50 Euros and annoyed that you have seem to have deliberately charged me due to not choosing to buy excess car insurance from you. Is this your way of still getting my money. I have already told many friends never to use you. "
" check in was fine, pleasant and efficient, although an issue about me having bought personal excess insurance. Wait to hand keys back was 25 minutes. Again my insurance was mentioned in Italian saying I was using Questor. I had filled car up 3 km from airport but the man said it was not full. I was not allowed to take keys and photo the evidence or to try and fill up further (even though I had another 2 hours of hire left). VERY angry but there was a long queue of people behind me and my daughter getting anxious. I said I would complain and never use you again. I have and I won't. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANDREW - 28 August 2018
" Seemed longer than ten flight to get served in very hot space "
" I had to wait for one and a half hours. Was very confusing with a ticket System that did not work ( people taking gold member tickets for priority, yet no proof). Not enough staff. Once dealt with, very efficient , but poor receptionsists were stretched. "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by STEPHEN - 27 August 2018
" The Autoeurope service is excellent, simple and straightfotward. "
" On arrival in Catania, i took a ticket from the service desk indicating where i was in the que. I waited approximately 2 hours to be served, i appreciate airport rentals are busy. However i rent every year at least once in Catania and i have never experienced such a wait. a couple of points: 1. There was no differentiation between the que for pre-booked and walk ins therefore i was waiting for people to negotiate cars and prices etc. which takes a lot longer than a straight pick up. I suggest Hertz/Dollar split out pre-booked and walk ins to speed things up. 2. After my 2 hour wait i was given my rental document and told to go to the outside desk, skip the que and ask for my car key. Upon going outside i walked past another long Que to find 2 staff busy with clients. When they finished (after waiting approx. 35mins) i asked a girl for the car key, she told me "the car was not available and that there was nothing she could do and that I should go back inside" her attitude was absolutely shocking didn't seem to care a customer had been waiting over 2 hours and essentially ignored any further questions from me. I went back inside and let the agent know, they could not understand this and told me the car was there and i should go back outside and ask for Martina. Again, I was met with disinterested staff, who seemed to be doing their best to actually avoid helping anyone. I actually had to announce in a raised voice, who is Martina to actually get attention. Low and behold it was the same girl who had 10mins earlier told me the car was not there. I am not sure what her problem was and why she couldn't give me the key the first time, however this should be investigated. As she was rude and unhelpful and had a customer running back and forth across an airport. i.e why could she not have called the desk inside to find my car???? In the end we landed at 1530 and didn't receive the car until 1900. We were 3 hours late arriving at our accommodation which inconvenienced both us and the gentlemen organising our apartment. please note: i used Catania every year and have never had such a hassle, general dollar or Hertz. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by PAMELA - 24 August 2018
" Overall a good experience. The counter staff at the airport were very friendly but it took a long time and we were in a queue for 1 1/2 hours! "
" Overall a good experience. The counter staff at the airport were very friendly and helpful but it took a long time and we were in a queue for 1 1/2 hours! "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ROME, IT - Reviewed by CHRISTOPHER - 21 August 2018
" Auto Europe great - Rome airport a disaster. "
" Over 2 hours to be served at the counter at Rome airport and then another 40 mins to wait in the garage for a vehicle which had not been cleaned. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 4
BRINDISI, IT - Reviewed by MICHAEL - 19 August 2018
" You would be perfect if you could reduce the waiting time. "
" It took nearly 2 hours to wait to be served. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by ROGER - 15 August 2018
" poor service all round "
" Hidden charges everywhere. the refuelling was not possible on british card so had to pay penalty. Very unhappy with how the extra charges were put on "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 6
BARI, IT - Reviewed by ELIZABETH - 13 August 2018
" Booking through autoeurope was very straightforward "
" We waited for 90minutes to get to the counter. Staff were taking a long time to process each customer, and there did not seem to be a logical order to the calling of each ticket number (with H, T and N being given out). I also booked a small car deliberately to navigate the small Italian roads - instead I was given a huge hybrid car which whilst a lovely car wasn't what I wanted. It wasn't worth the hassle of trying to change this when we'd already waited so long in the first place. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
VENICE, IT - Reviewed by NICK - 11 August 2018
" Many issues trying to get a billing issue resolved with Maggiore (not this booking). Need some answers "
" Good, nice car, speedy service "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PISA, IT - Reviewed by JAMES DAVID - 09 August 2018
" Quick and Easy "
" Lovely Staff, great and speedy service, easy process and excellent drop off facility. The car was quite badly damaged and also very dirty which is not really an issue but the filthy windscreen was a dangerous element. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by DANIEL - 07 August 2018
" Good price for type of car "
" Was advised car was unmarked however on inspection found several scratches and small dent, in addition car was dirty inside and out "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BARI, IT - Reviewed by MILAN - 02 August 2018
" Booking was as easy as other websites. However, autoEurope website should also show updated Opening times next to companies in the search page or while booking a car rental. I almost booked SicilyByCar as it was cheapest for a pick up at 22:30, but then I changed my mind later but Thank God I did! When I was searching for other company, I found out that SicilyByCar was already closed by then. It is not their fault but the AutoEurope website's. Please take a look. Thank you. "
" It was late at night as the flight had delayed, but hertz counter serving Dollar customers was still open, unlike other local rental companies. It took some time to reach the front of the queue, and also to find the car in the parking was a bit confusing, but overall it was good. However, I'd like to ask Hertz to put a bigger "DOLLAR" sign next to Hertz, as it was a bit difficult to find that Hertz was also serving Dollar customers. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by ANTONELLA - 01 August 2018
" Apart from the delay at the start...all went well! "
" The only complaint I have is that I had not been advised to search for the (very very tiny!) Dollar desk at Olbia airport, so I cued for half an hour at Autoeurope only to be told to go to Thrifty where Dollar was and cue again! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by MARK - 31 July 2018
" Not a good experience at all! "
" Within 10 miles of collecting the car we had an oil warning light and a tyre pressure light come on. Because of the nightmare collection/waiting time we continued with our journey. I called several times for advise, but to no avail. I ended up taking the car into a local garage, they checked the tyre and oil. The tyre had been badly repaired and was leaking from this poor workmanship. The oil was checked and the mechanics report said it desperately required an oil change as it was thick and dirty (inferred it had never been changed!). We also had the aircon checked as every time this was switched on the smell was horrendous (like bad cheese/milk!) - once again this was assumed to have never been serviced! "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by SANDRO - 30 July 2018
" We were pleased with the car and found the drop off fairly fast and straight forward. "
" When we got to Naples there didn't seem to be any record of our booking. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by WILL - 24 July 2018
" Auto Europe seemed grand - it is clear website and we got a car. Dealing with Dollar (Hertz) was awful. "
" We waited 4 hours to pick up the car. It was midnight when we finally did (we landed at 20:00). Drop off was similar (although only an hour!). Frankly, it was chaos... "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 4
VENICE, IT - Reviewed by GARY - 19 July 2018
" Straightforward booking but the one query I raised about the boot capacity of our car...well I for a very bland and vague reply. Kind of like I couldn't be bothered finding out for u. "
" Upon pick up we expected a Ford Grand C Max...or similar but we're offered volvo v40...really not suited for a family of 5 for 3 cases. Spoke to staff outside who were very helpful and changed our car with no hassle to a more suitable model. Impressed. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CHRISTOPHER - 14 July 2018
" All OK no que at pick up no,problem on return "
" Everything satisfactory "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by GIANCARLO - 12 July 2018
" Will most certainly book through yourselves in future! "
" Staff at the counter were excellent, especially as we had a three hours delay, which meant that they waited past midnight, their usual closing time to enable us to pick up our car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by PHILIP - 03 July 2018
" Only once had a problem, my go to rental firm. "
" Dollar/Hertz were excellent, cheers. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by PAUL - 03 July 2018
" Drop off at Brindisi Airport is poorly signposted, no one way system in place so drop offs and collections all in same place causing traffic chaos and heated arguments amongst all the rental staff from different companies. Terrible experience when you need to get a flight. Knowone able to check in returning cars and no leadership. "
" Car had not been washed and bodywork details for scratches and dents were not recorded accurately. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ANCONA, IT - Reviewed by TIMOTHY - 03 July 2018
" N/A "
" We were uograded to a "better" car. Unfortunately the air conditioning didn't work. When i complained to Dollar at Ancona airport they simply offered to do something to make it up next time i hired a car from that location rather than any discount / refund. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 2
OLBIA, IT - Reviewed by LESLEY - 01 July 2018
" Extremely pleased with the drop off. We had scratched the wheel & advised the lady (who was quick to reassure us that as we had taken out a zero excess policy there would be nothing to pay). It was all dealt with in a friendly & efficient manner & we would definitely use the same deal in future. "
" Very professional service & great car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by WILLIAM - 30 June 2018
" I have you used you on a number of occasions over the years and I am happy with your service but I will try to avoid Dollar and Hertz at all costs. "
" we had to go to the Hertz counter and it took nearly an hour and a half to get to the counter to be served. this is not the first time I have experienced long delay at Hertz, some years ago I experienced over 2 hours at Nice. I would therefore avoid using Hertz and partner companies again. once at the counter it only took us 5 minutes or so to complete the transaction but other people seemed to be their for around 30 minutes with the member of staff which I don't know why. this spoiled the whole experience for us. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by REBECCA - 26 June 2018
" Staff, and pickup experience absolutely dreadful at Hertz "
" Terrible experience with your partner Hertz. They still owe me EUR700 10 days after my booking "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 10
PISA, IT - Reviewed by GINO - 25 June 2018
" fan dabby dozy "
" very good and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by SERGIO - 23 June 2018
" Need more staff at desk and pick-up & return "
" Staff very slow at desk No staff at pick-up point - paper showing no damage to car- had to go back to desk to point out 7 damaged areas on car "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 4
BARI, IT - Reviewed by NIGEL - 13 June 2018
" Efficient booking process, competitive price. Good. "
" Overall, an excellent experience, probably the best from a car hire company. My only slight gripe would be the scrum that takes place in the arrivals hall and the time taken to be served. The representative, however, was pleasant and efficient. The car itself, its condition, and the pick-up and drop-off procedures were excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ANTHONY - 09 June 2018
" So easy and given a really nice experience. Thank you "
" A wonderfull car. A very quick pickup. A very quick dropoff. A really good explanation on what we should do /not do. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ALLAN - 22 May 2018
" Good efficient service "
" Good efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by AIDAN - 18 May 2018
" A long queue at the pick up desk, only one person on duty. But I was plucked from the queue by a Hertz rep, who said Dollar was a subsidiary of Hertz, and she would process my booking. The car had under-inflated tyres, and when cornering, the front spotlights came on, and then went off when straightening. The brakes squealed when applied in reverse. Also, never been asked to provide proof of re-fuelling before, in many years of car hire in Italy. But the drop off was good. "
" Long queue at pick up. Glacially slow process "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LAMEZIA TERME, IT - Reviewed by ALVIN - 18 May 2018
" Good overall. Nice car. "
" Good! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by OWEN - 17 May 2018
" Overall very good. "
" Pleasantly surprised by the efficiency of the girl at the counter at terminal 1 although there was some confusion on the paperwork that i had, she sorted it out. On return of the car there was no one to check condition/fuel etc. Other than those, no problem, will definitely use them again . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PISA, IT - Reviewed by ANDREW - 16 May 2018
" It's unusual for me to recommend anything "
" It's unusual for me to recommend anything "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PISA, IT - Reviewed by BARRY - 16 May 2018
" we will use auto Europe again. dollar counter staff were excellent and friendly, but attention to cleaning and preparation of cars was shoddy "
" car had not been cleaned. washer fluid empty which required stopping at garage to top up. seats dirty. previous users drinks bottles left in car. however collection and drop off were easy with helpful counter staff. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PISA, IT - Reviewed by TROY - 16 May 2018
" We use AutoEurope regularly and have never had an issue, our issue is with the service that Dollar/Hertz provided - appalling. "
" When we picked up the vehicle we had to ensure that they wrote 2 large and obvious marks onto the form - otherwise they would have just left them and tried to charge us for them! One very small mark which was on there at pick up we did not notice (they should also be checking!!!) and we were charged for it on return. We did not make the mark and the counter staff were incredibly rude, insisting we must have. We understood because we didn't mark it on the form that we must have made the mark saying we did it and didnt realise it even when we explained we barely used the car and absolutely did not scratch it. We spent ages waiting around for them to charge us for it, obviously they were playing on the fact that we didnt have time to argue as we had a plane to catch. Terrible and rude service, would not use them again and given we own a house just outside Pisa they are missing out on what could have been a lot of repeat business, for the sake of conning us out of over £100 for a scratch they should have noticed before we took over the vehicle. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
NAPLES, IT - Reviewed by ANNA - 16 May 2018
" X "
" 'Upgraded' to a huge wide car. Tried to change to a smaller car twice. Spoilt our holiday as couldn't get to places we wanted to due to width of car "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by JAMES - 15 May 2018
" I have been charged twice. Once by AutoEurope and once by Dollar (who were in fact Hertz). "
" I have been charged twice. Once by AutoEurope and once by Dollar (who were in fact Hertz). "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 8
BRINDISI, IT - Reviewed by STEFAN - 15 May 2018
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by FRANCESCO - 15 May 2018
" Overall experience - Not bad a pity that Europcar rates were not as good as Dollar,as i prefer them as a rental company.. "
" Their drop office closes too early at 7pm for an international airport such as Pisa.I only just got there.This is confusing when hrs are wriiten that the rental station is operative untill midnight "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 9
OLBIA, IT - Reviewed by MUHAMMAD WAQAS - 14 May 2018
" I had a great experience. Was thinking that Dollar is a lower brand so might get an old car. However, Dollar provided a new car which was great. "
" Great and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by DAVID - 14 May 2018
" Very straightforward process. "
" Very easy process. Car was upgraded to a Volvo V60, which was a mixed blessing with narrow Italian roads. Exterior condition was heavily scratched but all marked clearly. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by JOHN - 13 May 2018
" As above great service great car no problem easy to find the return depot at Airport very friendly staff a first class service Thank You I will be back. "
" Very easy to use vehicle was great no problem and I appreciated the upgrade to a bigger car. The whole experience was effortless pleasant and just what I expected only better! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ANTONIO - 11 May 2018
" As above "
" It is difficult to find something not right during the whole rental process. It has been a very positive experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by JOHN - 10 May 2018
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
PISA, IT - Reviewed by TUSHAR - 09 May 2018
" Dollar is just money grabbing company "
" Did not eve pick the car no way to get in touch with Dollar people not even on their my booking tab. Just money grabbing company. Will never use them again and will inform all my family and friends to avoid using them "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LAMEZIA TERME, IT - Reviewed by MALCOLM - 04 May 2018
" As I HIRE A VEHICLE AT LAMEZIA ON A REGULAR BASIS I HAVE NEVER HAD THIS KIND OF PROBLEM BEFORE. SOME PEOPLE NEED TRAINING ON CUSTOMER CARE. DUE TO THIS EXPERIENCE I HAVE GIVEN LOW MARKINGS AND I WAIT FOR YOUR RESPONSE WITH INTEREST. "
" When I picked up the vehicle there was damage to the car, this was not a problem as the damage was indicated on the paperwork. When I arrived at my destination it was clear that the cars locking device did not work. Due to this I returned the car the next morning and was given another vehicle in exchange, I was told when I asked that there would be no charges made due to the condition of the first vehicle. I have noticed today the car rental company have charged to my credit card £9.37 which I think must be for the fuel I used in returning the car for a journey I should not have had to make in the first place. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
PISA, IT - Reviewed by ELIZABETH - 03 May 2018
" By far the nicest company to deal with at Pisa airport "
" Very polite and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARI, IT - Reviewed by DAVIDE - 29 April 2018
" We always book our car hire through Auto Europe. "
" Everything was fine, although we were given a larger car than we had booked so it wasn't very economical to run. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VENICE, IT - Reviewed by NICK - 27 April 2018
" Auto Europe have been very helpful and efficient at all times. Good range of options at good prices. "
" Despite having pre-booked and paid for the car, I found that on my receipt - not checked immediately as I was late for a flight - I had apparently been charged again. A call to Hertz in VCE did not resolve this, and the line was dropped. Now raised via email with Auto Europe "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by GRAEME - 27 April 2018
" All round a good experience. "
" Good experience and also a free car upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by RAYMOND - 26 April 2018
" Please see No 3 "
" I am in the process of making a formal complaint - and indeed I would wish for this to be picked by AutoEurope and for you to intervene and to act on my behalf to recoup the monies that were wrongly taken from my credit card. I was wrongly charged for Super Cover and Fuel; I was never asked about this and the charges were applied without any explanation or agreement. When I tried to complain the following day (via the Call Centre in Milan and direct to the office in Naples) I was told I'd have to take forward the complaint when I returned the car. When I returned the car, I was told it was too late. The charges have now been debited from my credit card. I am extremely unhappy about this. I feel your rental supplier has let you down. Your records will show that I regularly hire cars in Italy, so I am entirely comfortable with the hire process and the need, if asked, to refuse the Super Cover. I am left with the impression that this was an attempt to 'con a tourist' to boost commission. I would wish for you to investigate and respond to me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10