DOLLAR NETHERLANDS Car Rental Reviews

AMSTERDAM, NL - Reviewed by PETER - 06 January 2020

" Perfect transaction "

" Very positive, only request I have is to put a sign up at the Hertz counter for Dollar at their Schiphol airport counter "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

AMSTERDAM, NL - Reviewed by KELLY - 03 October 2019

" I use this service regularly and the staff do their very best. The vehicles are usually in very good condition and when the vehicle I have booked is not available I usually receive a free upgrade- very nice. "

" I use this service regularly and the staff do their very best. The vehicles are usually in very good condition and when the vehicle I have booked is not available I usually receive a free upgrade- very nice. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by CHRISTOPHER - 03 October 2019

" Not impressed at all with part of my contract. "

" Feel absolutely ripped off reference fuel charges which I am contesting. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by KELLY - 28 September 2019

" STAFF ALWAYS PLEASANT AND TRY THEIR BEST TO HELP "

" nEVER GET THE VEHICHLE i BOOKED BUT STAFF TRY AND ACCOMODATE WITH AN UPGRADE IF POSSILE AS I AM A REGULAR USER "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

AMSTERDAM, NL - Reviewed by KELLY - 14 September 2019

" Already have recommended this portal "

" Use this service every two weeks for business travel always busy but i receive good service. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

AMSTERDAM, NL - Reviewed by KELLY - 08 August 2019

" I have already shared the details with my colleagues "

" Although I never get the car I book the service and the vehicles are good "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by KELLY - 26 May 2019

" As a regular customer I was very very disappointed with last rental "

" I travel for business regulalry. to date I have never received the car I booked. Last tripo they tries to palm me off with a lesser vehicle than I had booked. byt he tine I had finished arguing with front desk this added 45 mins to my journey. When I went to collection pint they still had wrong vehicle so spent another 45 minutes arguing over an acceptable vehicle. The vehicle I did receive had damages not recorded so I pointed this out and took photographs. Vehicle was not clean and was covered in bird excrement. Very dissatisfied with this last rental "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 2

AMSTERDAM, NL - Reviewed by JAMES - 31 December 2018

" Always efficient and well-priced. A good service all round. "

" Smooth, easy and pleasant. A well run outfit at Schiphol airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by GARRY - 28 November 2018

" Excellent hassle free car hire at a great price. Built in Sat Nav language already set to English (speaking driver) was a bonus. This may have been a pleasant accident but made a big difference on my user experience. Many thanks, Garry "

" Excellent hassle free car hire at a great price. Built in Sat Nav language already set to English (speaking driver) was a bonus. This may have been a pleasant accident but made a big difference on my user experience. Many thanks, Garry "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by YVONNE R - 03 November 2018

" None "

" One of the reasons I usually choose dollar is because of the shuttle service, as the walk to the rental garage at schiphol is a good 10 minutes which is not easy with a heavy backpack "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by CRAIG - 12 October 2018

" With Auto Europe good. With Dollar Netherlands, not so much. "

" Car was unsafe to drive due to fault in entertainment system. The reversing camera was continuously on at night. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 2

AMSTERDAM, NL - Reviewed by UMBER - 11 September 2018

" Good all round service....Would recommend "

" Good service all round, well pleased & would recommend to others. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

AMSTERDAM, NL - Reviewed by ALISTAIR - 01 September 2018

" Few additional charges are not made clear enough during the booking process. "

" Was disappointed during the booking process not to be advised of the additional fees for crossing borders until after the booking was confirmed despite confirming my intention to do so before confirming. When I asked on returning the car I was told that the fees were for insurance that could not be refunded. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

AMSTERDAM, NL - Reviewed by DANIEL - 01 August 2018

" We always use auto Europe and will continue to do so. This was our poorest experience but purely due to pick up time and inconsiderate driving by the dollar staff. "

" The price of the car hire was good but the bus pick up was very slow to arrive and then almost to make up time, the guy drove like a complete nutter ! I wouldn't use Dollar of Amsterdam again because of this. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 4
Condition of the Vehicle: 6

AMSTERDAM, NL - Reviewed by NICHOLAS - 01 August 2018

" I booked an economy vehicle (ford fiesta) and was given a mini vehicle (Toyota Aygo) which is a DOWNGRADE and would appreciate a refund. "

" Ok but slow and being off site had to wait a fair while for pickup "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 7

AMSTERDAM, NL - Reviewed by GABRIEL - 15 July 2018

" As. Above "

" Decent prices, good quality vehicles, friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by EDWARD - 22 June 2018

" If this refund gets sorted ill consider using auto europe again "

" They were closed when we turned up and coulsnt get a refund. Waste of money and time. Want a refund! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

AMSTERDAM, NL - Reviewed by JEFFREY - 04 May 2018

" See #3 above "

" Excellent deal, pick-up and drop-off a little slow but not a serious issue. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by ALVIN - 28 April 2018

" Excellent value for money. "

" Friendly and efficient staff from driver to reception staff. Wonderful! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by TALHA A - 27 April 2018

" Super nice and comfortable experience with Auto Europe and Dollar company. Was really easy to pickup the car and more easy to drop off the car.everything was perfect "

" Staff was really nice And explained everything to us bery well about airport shuttle picknand drop.over all 100% nice experience with Dollar company plus thier location is great. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by GABRIEL - 11 June 2015

" Not very pleased.arrived airport late due to delay of flight and the rental office closed cost me money to ltake a taxi from the airport to Hoofdrop office getting there the office is shut, have to arrange for a cab to take me to Amsterdam about 12 midnight with families. Have spent over 60 euros. "

" If they can be a bit flexibly with time.its not my fault to arrive late.I had to travel the next day also to pick up the car and cost me over 30 euros. On this trip alone i have spend over 90 Euros on Taxi. "

AMSTERDAM, NL - Reviewed by SIJBOUT - 10 June 2015

AMSTERDAM, NL - Reviewed by BOON - 06 June 2015

" Great assistance and very economical car for drivers. "

" Very professional in their approach and a great credit for their employers! "

AMSTERDAM, NL - Reviewed by JOHN - 26 May 2015

" No comments the this hire was done very easily "

" I have used Dollar at Schipol on a number of occasions and been satisfied, some times you have to wait for shuttle bus a little longer than one would like but that is expected running one shuttle bus, but no other comments the actual schuttle journey is quick "

AMSTERDAM, NL - Reviewed by WERNER - 25 May 2015

" very happy using AutoEurope. "

" In general very good, and supportive company. Unfortunately, I had a flat tire, due to a screw. Which I am not sure if it happend on the motorway, or before I collected the car. Normally I would have repaired this myself, but as it was on saturday, before the weekend, I decided to return it for a replacement. Unfortunately, they charged me €30 for the repairs, which I thought was a little steep. No complaints, or refund needed, just letting you know how I felt. Best wishes Werner "

AMSTERDAM, NL - Reviewed by STEVEN - 18 May 2015

" Excellent price, and fairly straightforward booking process "

" Offered us SatNav as an extra, for a surcharge, which we declined. When we got the car, it had built-in SatNav anyway - which left us feeling that we were dealing with people who would charge whatever they felt they could get away with. However, service was helpful and reasonably efficient - quick, easy drop-off. "

AMSTERDAM, NL - Reviewed by CHRISTOS - 11 May 2015

" Smooth booking process most importantly price is always as stated in the internet contract. "

" Efficient transfer from Airport. Friendly and efficient service. "

AMSTERDAM, NL - Reviewed by JOHN - 10 May 2015

" No Comments "

" My only criticism would be the car was not clean externaly there was mud spatters on the side of the vehicle this made checking the vehicle more difficult as I had to rub mud off to be sure these were not scratches or painrt chips. "

AMSTERDAM, NL - Reviewed by ANTON - 08 May 2015

" very good price/quality ratio, probably the best you can get in Amsterdam. the only small inconvenience - the office is that you need to use a shuttlebus, that adds 30 min for pick-up and drop-off "

AMSTERDAM, NL - Reviewed by REYNALD - 04 May 2015

AMSTERDAM, NL - Reviewed by RONALD - 03 May 2015

" A little unsettling I had to have a 1000 euros bond put on my credit card when I was under the impression I was fully covered, the reason I chose auto Europe was because the car had FULL insurance. I was told that DOLLAR had to have the bond to cover themselves, because we had booked through you, and not them. "

" See above "

AMSTERDAM, NL - Reviewed by ALAN - 21 April 2015

" easy to use website and very good instructions on how to find hire car location. "

" Car was not cleaned outside (was clean inside). Vehicle had a number of minor dents and scratches which were not recorded on the check sheet issued by Dollar. We made them correct this before we drove the car away. Don't see justification for charging 25 euros for early drop off as this simply meant putting keys in a box and no staff were there. "

AMSTERDAM, NL - Reviewed by LIRON - 15 April 2015

" Auto Europe has offered the best price after checking several car rental sites "

" although we asked for a child sit in the reservation and also sent a specific email about it as well there was no child sit when we came to pick up the car.. luckily the guy at the dollar desk found something old and a bit broken and he said we can get it for free. "

AMSTERDAM, NL - Reviewed by JOHN - 12 April 2015

" I was completely satisfied with booking through Auto Europe. the only comment I can make is clarifying the pick up and drop off Dollar for instance have a coutesy pick up and drop off mini bus and clearly gives directions for this some like Global Cars for instance give an address but it is not clear how you get there do they have a courtesy bus or do you have to make your own way? "

" Totally satisfied with my dealings with Dollar "

AMSTERDAM, NL - Reviewed by GEORGE - 09 January 2015

" Straight forward in all respects. "

" The staff were very helpful and efficient. "

AMSTERDAM, NL - Reviewed by CHRISTOS - 03 January 2015

" No hassle as usual. "

" Rented through Dollar 4 times without problems. "

AMSTERDAM, NL - Reviewed by JACQUELINE - 29 December 2014

" all handled very quickly online. "

" The staff although polite, appeared indifferent and unhelpful, only concerned with being able to go home early on Boxing day. They were not very very helpful, not the service I was expecting. I would not recommend Dollar for customer service, although the car I hired was very nice. "

AMSTERDAM, NL - Reviewed by PETER - 20 September 2014

" Easy to book "

" Excellent staff, very friendly and helpful, good shuttle service "

AMSTERDAM, NL - Reviewed by ALBERTO - 27 August 2014

" Easy to use and good price. "

" Quick service and no issues on pickup or return. "

AMSTERDAM, NL - Reviewed by ROBERT - 29 May 2014

" Excellent as always.... Be good if the app saved / displayed rental vouchers "

" Always excellent service, friendly staff and reasonable rates "

AMSTERDAM, NL - Reviewed by PETER - 08 March 2014

" Prices charged for hire always the best availble.being able to leave the car back full of fuel is an advantage. "

" Staff very pleasent,helpful and informative.. "

AMSTERDAM, NL - Reviewed by ELIZABETH - 20 January 2014

" Good website offering clear choices and price comparisons "

" Staff very helpful when we requested a different car from the one first offered. Convenient location near motorway and easily available via shuttle bus from Amsterdam Airport. Also very helpful in offering lifts back to airport or nearby airport hotels. "

AMSTERDAM, NL - Reviewed by PETER - 06 December 2013

" Booking through Autoeurope was quick, easy and a good price. "

" Last time we hired from dollar, there was a very long wait at both pick up and drop off. This time was much better. very quick efficient, friendly and helpful. they also gave us a free GPs! "

AMSTERDAM, NL - Reviewed by PETRUS - 05 December 2013

" I had to wait longer then expected before I was collected from the airport to car hire depot. Phone number of car hire company dollar did not work. Phoned Auto Europe number in the end when I was collected. Overal pleased with service but could be better. Arrival time plane was on my booking info. "

" Pick up waiting time from airport could be better. Service at car hire depot was good. "

AMSTERDAM, NL - Reviewed by SANDRA - 02 November 2013

" If I had received a detailed summary like the one on my screen at the moment (to the left of this survey) I would have noticed the 'See below for shuttle details' and would have read the instructions. One doesn't usually read the small print on the last page of the contract until things go wrong. This meant it took me more than half an hour to find the pick-up point. Staff at the info desk and other car hire companies (including Hertz, strangely) are not helpful. I think it is a great idea to have the company off-site and offer such competitive prices, but I think that as it is a fairly new concept, people need to be made more aware of the pick-up arrangements. "