DOLLAR PORTUGAL Car Rental Reviews

FARO, PT - Reviewed by PETER - 21 September 2025

" I've hired two vehicles via Auto Europe this year without issue. "

" The signage for Dollar at Faro airport is poor. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

MADEIRA, PT - Reviewed by DAVID - 11 September 2025

" All went well until returned car and got blamed for minor marks "

" Car had loads of little marks here and there which did not detract from hire but upon return blamed me for loads of other little marks which we know was not caused by us. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 3
Condition of the Vehicle: 7

FARO, PT - Reviewed by KEITH - 02 September 2025

" Use again without hesitation. "

" No issues, all went smoothly. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LISBON, PT - Reviewed by SIMON - 27 August 2025

" As above "

" At counter collection at Hertz - staff member was a little unfriendly, and also proposed we take extra insurance, which we understood we had purchased fully when we booked the car. Lots of dents on the car, and the drop off was quick but chaotic, and again no hello, or thank you from the staff - a little unfriendly "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 6

PORTO, PT - Reviewed by JILL - 12 August 2025

" easy service to use and would use again "

" It was brilliant. the transfer from the airport to the car hire place was seamless, the building was spacious enough for people to wait to hire the car and toilets were very helpful. A bit of a queue which is understandable for car hire but the staff were very friendly, efficient and knowledgeable and the lady who I dropped the car back to was also really lovely. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by FERNANDO - 12 August 2025

" N/A "

" N/A "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by CHRISTOPHER - 05 August 2025

" Car offered was initially far too small as we'd ordered an estate and was offered a small SUV. Got it switched to a Dacia Jogger which was awful "

" Didn't get the level of car we expected, ended up with a Dacia Jogger which was awful "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 4

FARO, PT - Reviewed by ANDREW - 02 August 2025

" As above "

" Grumpy desk staff, she couldn't raise a smile "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LISBON, PT - Reviewed by JENNIFER - 27 July 2025

" my opion may change if we get the refund swiftly but at the moment you owe me £179.00 "

" We have been overcharged on the booking as the Hertz rep would not accept that we had a free additional driver, and were also charged for auto toll which we expressly said we did not want. To date refunds have not been received. "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by PHILIP - 26 July 2025

" Generally good condition of car poor "

" Staff very good car poor condition mechanically and not very clean "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

FARO, PT - Reviewed by DAVID - 23 July 2025

" As above "

" Was Dollar we thought, after traipsing up and down late at night with luggage turned out to be HERTZ! Car much smaller than expected although we knew it was "or similar " it wasn't, very claustrophobic inside, plastic overpowering, and looming over you from all sides, windows narrow slit like, couldn't see properly out rear window because of headrests, bleeping at you constantly when trying to find your way around it, before we could turn the bleeps off. A truly horrible LITTLE car. A Mitsubishi something or other "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 5

FARO, PT - Reviewed by ANNE - 20 July 2025

" As above I will rebook again. "

" Very fast check in process and received keys to car within 15 minutes. Car what I booked, condition excellent and return process very fast. No complications. Very pleased with whole process. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ADAM - 30 June 2025

" always great value for money "

" quick to pick up "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by NICHOLAS - 27 June 2025

" Pre booking through Auto Europe made pick up very easy "

" Easy and speedy pick up and drop off "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by PAUL - 27 May 2025

" all good. "

" All good. My only issue is I never received a closure email after returning the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by COLIN - 21 May 2025

" All very good and friendly - no issues . "

" Car a bit tired. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by IAN - 14 May 2025

" Good car hire from start to return Very friendly helpful staff at the pick up and drop off point. Lovely clean smooth automatic Ford Focus ST.eco Definitely use Dollar again. "

" Excellent deal on Ford Focus ST auto. Straight forward pick up Very clean and tidy car Map for car return is wrong You turn at the roundabout at faro airport boy the road before. Easy to return car at airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by SUNIL - 13 May 2025

" we had a bad experience "

" had full insurance cover but had pay extra "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 8

FARO, PT - Reviewed by STEVEN - 14 April 2025

" No problems. "

" Good. High spec car, highish mileage (~30000km) but in decent condition. Tyres a little worn. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

FARO, PT - Reviewed by IAN - 13 April 2025

" Nothing to add, have used AE for.many years "

" Collection worked well, when it came to drop off, signage misleading. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

FARO, PT - Reviewed by GRAHAM - 03 April 2025

" Happy with the choice of desks "

" Waited over an hour to pick up car. Drop off took too long, only one person working "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 8

LISBON, PT - Reviewed by SIMON - 06 March 2025

" Amazing price, good quality hire company "

" For once there was no queue at the pick up desk and everything was processed quickly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JUDITH - 08 December 2024

" see above "

" Pick up was a nightmare! There were no other clients but the delays were duw to a new sysatem being rolled out. The staff dodn't know what they were doinf.. My AMEX was continuaslly declined and I had to callk them. Eventually the staff advised that just today AMEX was not accepted. Another work around was provided but after a wait of over an hour which left me totally drained by the whole experience. The guy then wrote down my email incorrectly and the confirmation of my rental never arrived ecen though my initial reservation went thru. When he couldn't have picked it up from the syatem is beyond underatanding. Totally unprofessional serivce. I was then in the rush hopur traffic so took me over 2 hours to get home. Public transport would have been far quicker "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FARO, PT - Reviewed by GARETH - 04 December 2024

" 2nd booking I've had with Auto Europe where the additional driver that was included in my rental was not honoured by the rental company. Auto Europe need to sort this out! "

" Fine "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 8

FARO, PT - Reviewed by PETER - 17 November 2024

" Unsatisfactory "

" I was incorrectly charged for additional driver despite proving the additional driver was included I'm at no cost as part of the contract price. I have been charged for motorway tolls and am unaware of using the motorway "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 5

FARO, PT - Reviewed by LYNDON - 28 October 2024

" We would definitely use again "

" Very efficient, very easy checkin and checkout "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by DAVID - 24 October 2024

" Booking process, payment etc very good but let down totally by lengthy collection process "

" Waited nearly one hour to be dealt with at collection. Offered pre check in some days before arrival but confirmation number not recognised on system. Nowhere near as smooth as Avis at Faro or Alamo in the USA. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 9

FARO, PT - Reviewed by MICHAEL - 03 October 2024

" A1 "

" Great service from Madalene. Nice lady "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by MICHAEL - 30 September 2024

" A1 "

" Great service from madelene "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by MARK - 27 September 2024

" Nothing showed all additional local charges (eg Glas&Tyres) so thought included with Zero Excess. Only saw possible £103 claim fee on voucher (nothing before booking. Seems Hertz etc can do as they wish "

" Paid a high price to have zero excess for worry free hire. On pickup told Glass&Tyres not included and had to pay £60.95 more. This was not expected and on their voucher this was not even mentioned on their "locally available options (drivers, seats etc)" Additionally, although £0 excess there could have been an admin charge of £103 in event of a claim (not exactly £0 if claim!) On pickup, fuel dropped to 7/8 from full within 10km. When I filled up I drove 95km before this happened, so could not have been anywhere near full. Will not rent from Dollar/Hertz/Thrifty in the future "

Value for Money: 2
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

FARO, PT - Reviewed by MELANIE - 20 September 2024

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by RUSSELL - 13 September 2024

" Perfect as ever. "

" Short wait whilst they cleaned the vehicle. Was informed the zero excess package we paid for, didn't include wheels, tyres and glass. Counter staff were friendly. Goid quality vehicle and easy return. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by ANDREW - 04 September 2024

" It was pleasant. However I did book a family sized car and was given a hatch. Luckily we decided not to bring the paddle boards or there would have been issues ! "

" It was good "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by PEDRO - 03 September 2024

" All good "

" Quick and efficient service at pick up. Slower at drop off but the car park was very busy. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

FARO, PT - Reviewed by STEVEN - 29 August 2024

" Car had lots of engine management issues including a coolant issue. Tried to contact Hertz but was put through to recovery department who didn't answer. When I took the car back I was offered a paltry £50. I spoke to the manager who said she would investigate and contact me the next day. I'm still waiting... "

" Car had lots of engine management issues including a coolant issue. Tried to contact Hertz but was put through to recovery department who didn't answer. When I took the car back I was offered a paltry £50. I spoke to the manager who said she would investigate and contact me the next day. I'm still waiting... "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LISBON, PT - Reviewed by DARREN - 21 August 2024

" Autoeurope were great, pickup experience at Hertz/Dollar/Thrifty Lisbon was awful "

" Pick up took 2hours, and only electric cars available "

Value for Money: 8
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ELIZABETH - 05 August 2024

" Customer friendly "

" Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by MICHAEL - 25 July 2024

" The staff were very unhelpful and rude. I have not had a refund yet, I will take this company to court if I do not receive a refund soon!!! "

" We arrived at Faro with the vehicle already paid for, the staff said you are late and we already hired the vehicle to someone else, as this was already paid for I do not believe there ever was a vehicle. This is the first time we have ever used this company and would never use them again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by TONY - 20 July 2024

" Easy collection easy return. Would 100% book again "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by STEVEN - 20 July 2024

" The staff were very poor, no interest in customer service, took £1000 deposit with out telling me "

" The staff were very poor, no interest in customer service, took £1000 deposit with out telling me "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by MARK - 18 July 2024

" we have had to pay for an additional driver when you informed us that this was included. We had a puncture called the 24 hour seven day a week helpline. Nobody came and we had to remove the tire fit the space saver and I'm very isolated and unsafe place, overall horrendous experience "

" We thought we had booked with dollar but it went through Hertz, When we picked up the car which was not at the airport as advertised and with an eight month old baby, it was very difficult for us. we have had to pay for an additional driver, not at all satisfied "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 8

LISBON, PT - Reviewed by HENRIQUE - 18 July 2024

" Good polite staff! Car in excellent condition! "

" Only criticism was the wait to pick up the car in the terminal! Long queue!!! System needs looking at. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by STUART - 13 July 2024

" Good pick up and excellent return. Booking thru AutoEurope as smooth and easy as usual. "

" First time using Dollar, vehicle a bit below grade experienced with other hire companies "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LISBON, PT - Reviewed by NICHOLAS - 11 July 2024

" Search facility easy to navigate, booking conditions also easy to understand "

" Car collection etc all good, was given choice of Nissan or Renault, found choice on top floor of carpark and all seemed OK. It wad late evening. Next day spotted some damage and took photos. A week later found in my email junk a pre-collection report from the rental company (who are part of Hertz) and photos of various angles of the car and comments "no damage". You could clearly see that the light reflections showed some damage - emailed Hertz customer service and pointed this out and made comment that I felt thus was a bit naughty - they acknowledged my email within 24hrs, and had to wait until we returned the car to see if there would be any action / claim on my booking - there wasn't. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FARO, PT - Reviewed by IAN - 08 July 2024

" One of the best car rental experiences I have ever had "

" Efficient and friendly "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ANDREW - 08 July 2024

" See above "

" Excellent service until the accounting following return of the vehicle. I have been charged a significant unanticipated and unexplained amount and Hertz are delaying or failing to explain. This goes to the heart of the transaction - if I can't trust the company to act honestly regarding charges on my credit card then they're not a company I will deal with again. Shocking. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 4
Condition of the Vehicle: 8

LISBON, PT - Reviewed by CRAIG - 18 June 2024

" Booking process fine "

" Everything was ok apart from pick up . It was one of the longest waits I have had , it was very inefficient. Staff were friendly and trying bad, it was something about the process that made it so slow "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FARO, PT - Reviewed by ROBIN - 17 June 2024

" Good service from Dollar. Much better than some of the cheaper options. "

" Friendly efficient staff and good experience "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

FARO, PT - Reviewed by HOWARD - 03 June 2024

" Good choice of vehicles with a range of price points. "

" Straight forward pick up & drop off. Staff knew what they were doing in both areas & were courteous. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FARO, PT - Reviewed by GEOFFREY - 21 May 2024

" Good experience with no problems. "

" Unhelpful experience at reception. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by BLAS - 07 May 2024

" The overall experience was great I was able to drive everywhere and return the car with ease. "

" Pick up and drop off was smooth transactions not knowing cars in Europe was expecting a bit bigger car but overall great experience with the rental and would definitely recommend it "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by NEIL - 25 April 2024

" Good price. Easy to use and kept me informed "

" Car was upgraded from manual to automatic transmission, which was very useful, quick and efficient at both collection and drop off "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by PEDRO - 12 April 2024

" As above "

" The staff waited for us on pick up which was great as our flight was delayed and we were not there until half past midnight. We were, however, charged Eur 50 for this. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by WILLIAM - 17 March 2024

" Good comparison of providers and deals available. "

" Value for money with the special no excess deal. Car was provided clean.Clear advice and instructions on various things. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MADEIRA, PT - Reviewed by IAN - 29 February 2024

" Good service from Auto Europe and Dollar/Hertz. Would use again. "

" Good service via Hertz. Would definitely use again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by THOMAS - 28 February 2024

" As above. "

" It was actually Hertz, the only issue was paying the Excess €900 for some reason our Amex was declined. We have checked with Amex who confirmed that funds were available and that the issue was with HERTZ. This was slightly embarrassing and rather frustrating when advised that we could pay with another card in my partners name for an additional fee of over £184! Quite bizarre.. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by IAIN - 27 February 2024

" Auto Europe provided a good range of options and prices were very good. No hidden charges and a fairly good range of search filters available though these could be improved. "

" Desk on airport so very convenient. Efficient pick up process and swift return. Car in generally good condition, the report stated no damage when some scratches were evident but there were not challenged when the car was returned so they were unfazed by them. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ANDREW - 11 January 2024

" My New Year's Eve evening flight was cancelled, while I was sitting on the plane. I called the two numbers for Dollar (Hertz) provided by Auto Europe to tell them to keep my car as I would be flying out the following morning on New Year's Day. The phone wasn't answered by Dollar or Auto Europe. On arriving at the Dollar desk on New Year's Day at about 2:00pm, I was told they didn't have a car for me, and that Auto Europe wasn't honouring my voucher as a I failed to turn up. At the same time they offered a Range Rover for an additional €500 Euros, which made no sense. When i asked for any car for just a day so I could to get my wife and I to our accommodation, they quoted me €211 Euros for 1 day car hire for their cheapest car. After some time spent trying t get help from them I eventually rented a car from Avis for 1 day for €23. I have paid £241.33 to Auto Europe and have been told that money is not able to be refunded. All i wanted was a car which I had paid for. I'm entirely understanding that especially during the New Year period availability can be tricky, but Auto Europe and Dollar (Hertz) did nothing to help me. This is rather upsetting considering the amount of car rentals I have made via Auto Europe (easily over 20 separate bookings). I've had nothing but praise for them but this has upset me and left me not at all happy and £241.33 out of pocket. I also think that Dollar (Hertz) completely exploited the situation. I will be raising a dispute with Auto Europe. "

" My New Year's Eve evening flight was cancelled, while I was sitting on the plane. I called the two numbers for Dollar (Hertz) provided by Auto Europe to tell them to keep my car as I would be flying out the following morning on New Year's Day. The phone wasn't answered by Dollar or Auto Europe. On arriving at the Dollar desk on New Year's Day at about 2:00pm, I was told they didn't have a car for me, and that Auto Europe wasn't honouring my voucher as a I failed to turn up. Dollar then offered to rent me a Range Rover Evoque for an additional €500 Euros, which made no sense. When i asked for any car for just a day so I could to get my wife and I to our accommodation, they quoted me €211 Euros for 1 day car hire for their cheapest car. I think that Dollar (Hertz) completely exploited the situation. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LISBON, PT - Reviewed by JONATHAN MARC - 09 January 2024

" as above "

" Long process for startup, and lack of clarity regarding what payments were needed at the counter. Regarding the latter, while I had thought that the payment being requested was for a deposit... it was in fact for prepayment of final tank of gas (which I never do; but this time, I unwittingly ended up by paying). In short, lack of clarity at the counter (not just a language issue). "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 6
Condition of the Vehicle: 10

LISBON, PT - Reviewed by RICHARD - 08 January 2024

" Decent experience - good value and no quibbles but the wait at the counter is always the issue. "

" Decent service with no problems. But Hertz staff were reluctant to serve Dollar customers in Lisbon. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by FIONA - 20 November 2023

" I have tried phoning customer service at auto Europe, which is difficult because it closes at 1pm and I work every morning. I would like some one from customer services to look into this and refund me this money "

" I was late in arriving and they said they did not have a car. So I paid £280 to auto Europe and then another £300 to Dollar.... They said they only keep cars for 2 hours where as Auto Europe when I telephoned you twice said there would not be a problem as they kept the cars to midnight "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by PETER - 18 November 2023

" Low rating is subject to how my complaint is handled regarding the additional driver charge. At present I will not be using Autoeurope again "

" Free additional driver not honoured. Unsure whether the fault lies with Dollar or Autoeurope. Dollar advised me to follow up with Autoeurope to reclaim additional cost "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

FARO, PT - Reviewed by GRAEME - 17 October 2023

" great prices and selection of vehicles and hire companies "

" very easy and quick pickup process "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ROBERT - 13 October 2023

" Very impressed had to change collection time to much later in the day as my airline chnaged the flight times, very pleased to get £40 refunded. "

" Vehicle collection was made more difficult by the lady processing the paperwork, she told me to make the deposit payment with my card, I waved it over the swipe pad and she then said it may not work but try your pin anyway, so I did and the it didn't go through because the amount was over the contactless limit, so we had to start the whole process from the beginning, I am 100% sure she knew this would happen, and she was been obtuse. Or wasting time as a few more people were turning up from the same flight as me?? Not sure a Kia Rio, which was the car she gave me is the same or even similar to a Seat Ibiza. which is what I had ordered and pre paid for. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FARO, PT - Reviewed by JONATHAN - 07 October 2023

" Brilliant service "

" Excellent vehicles "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by RICHARD - 04 October 2023

" Auto Europe provided a range of options with competitive quotes. Simple booking system - will continue to use. "

" Overall very good. Tried to sell an upgrade but similar vehicle, the only "extras" were a slight bigger engine and automatic but would have been double the price. Difficult to assess all the scratches & dents in a dimly lit garage at pick up but no issues at drop off. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

FARO, PT - Reviewed by DAVID - 03 October 2023

" Excellent all round "

" Excellent experience from collection to return Would highly recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by JOHN - 29 September 2023

" a good experience "

" Very good service compared to similar renters , the car was in vg condition "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PORTO, PT - Reviewed by EDWARD - 27 September 2023

" All in all not a bad experience. The airport access to the rental site was a nightmare !! "

" Except for the type of car ordered not being available, the process was fairly faultless. The staff did offer a free full tank of fuel as compensation for the smaller car given. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

FARO, PT - Reviewed by ANTONY - 26 September 2023

" Makes it easy to get the best prices and ammend last minute if plans change. "

" Easy collection system via Hurtz. No problems with the car aart from My only concern was that the automatic toll billing divice had been placed in the glove box and did not beep when we went through the first gantry. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by JASON - 19 September 2023

" As always auto Europe offers great value and subsequent great service by their chosen car rental companies . "

" As always auto Europe offers great value and subsequent great service by their chosen car rental companies . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FARO, PT - Reviewed by CAROLINE - 18 September 2023

" Straightforwardp "

" Everything at the Hertz/Dollar desk went smoothly - one of the best car hire experiences I have had "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by AARON - 17 September 2023

" Fine as expected. I hate car hire companies. "

" Once again, extra fees are to be expected. My "zero excess" hire excluded tires and glass, part of the whole reason I opted for zero excess. Extra cost! "Insurance" for car hire is a complete scam. Oh well. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 7

FARO, PT - Reviewed by PAUL - 17 September 2023

" Would certainly recommend. "

" First class service.. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by KIERNAN - 14 September 2023

" The staff were pleasant and it was a quick turnaround both times "

" We were late and it was a very quick process no bother The car had a dent but its a hire car i suppose "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

FARO, PT - Reviewed by JOHN - 10 September 2023

" I have booked again later in September. Nothing more to add. "

" The car was good. My only comment is that you (like other rental agencies) do not provide a map or any directions for the driver. I was not advised how to leave the airport! Also insufficient time was given to examine the car to ensure there was no damage. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

FARO, PT - Reviewed by GARY - 07 September 2023

" Stressless "

" Great service, good price and a clean safe car - excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by PAUL - 27 August 2023

" As above "

" Upon delivering the car back the drivers side footwell had a small amount of sand in it from my husbands shoes and they charged him £10 as they will have to clean it. He told them to give him the hoover and he would do it himself in seconds - they reimbursed him his £10. It's ridiculous, where is the cut off on extras if you even charge to clean the car. I should hope the car is always cleaned between rentals. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 8

FARO, PT - Reviewed by RICHARD - 07 July 2023

" Dollar are only a broker and any issues you need to go to the hire company itself. "

" the waiting time was too long to pick the car up - 1 hr + "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by JAMES - 25 June 2023

" I did not appreciate the hard sell on extra insurance nor did I enjoy the abrasive attitude of counter staff. "

" I had thought that I had covered all insurances so I was surprised to be confronted by an extra charge "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by RICHARD - 13 June 2023

" Totally underwhelmed, very disappointed. Would not trust Dollar to run a bath for me. Disorganised chaos "

" Imagine my disappointment when it took 2 hours waiting in line to be served to pickup the vehicle. There is clearly no compatiblity with the IT systems between Auto Europe & Dollar The car given to us was no what we requested. There has been no final account sent by email, just a credit card charge with no explanation. If this is your normal accept standard of service, do not rely on me to hire from you again "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 6

FARO, PT - Reviewed by GARY - 22 May 2023

" Easy to book, great car, good price "

" Super service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ED - 15 May 2023

" V good "

" V good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MAYANK - 30 April 2023

" No comments "

" On picking up car they said I could use toll gates fast track as my credit card would be charged automatically. On drop off they charged me for using same saying it was a convience free. This is cheating & false representation "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by GARY - 19 April 2023

" Easy process, thanks to all staff and car was a cracker too "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by PAUL - 17 April 2023

" Super efficient service from enquiry to completion "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by THOMAS - 17 April 2023

" Horrendous. Will never use Autoeurope again and will be warning friends and family not to use. "

" I didn't get my car and didn't get a refund from Autoeurope. Customer service also very poor and rude. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by CHRISTOPHER - 21 March 2023

" All as expected "

" All as expected "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by PAUL - 21 February 2023

" Always happy with Auto Europe service. "

" Customer service experience was fine at check in and check out but car not in great condition and had scratches everywhere which necessitated taking multiple photos to ensure that we had proof they were there pre rental despite rental counter saying only a scratch on rear bumper. This had more scratches than a shopping trolley! "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 4

FARO, PT - Reviewed by ERIC - 21 October 2022

" - "

" - "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by JOHN - 16 August 2022

" Will definitely use again "

" Great experience from pick up to drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by ROGER - 15 August 2022

" Very good "

" Totally excellent from end to end - probably my best rental ever. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by JOE - 15 August 2022

" Car had lots of scratches but didn't bother us. I always use Dollar as they're quick to get you in the car. They also don't try and force you to take excess insurance or charge you for extras when you return. "

" Car had lots of scratches but didn't bother us. I always use Dollar as they're quick to get you in the car. They also don't try and force you to take excess insurance or charge you for extras when you return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

FARO, PT - Reviewed by GILLIAN - 10 August 2022

" It would be helpful if counter staff spoke clearly and loud enough, bearing in mind there are screens in place and other noise distractions. Is it really necessary for a transaction that has already been booked take so long to complete. "

" Although I was happy with the car provided I did have issues with the counter staff on arrival. I arrived after a very long day with two young children. The member of staff who served me mumbled and his English was not clear and he took a long time completing the hire, which I had organised well in advance. Therefore in an effort to expediate the procedure I ended up paying for what I believed to be insurance, but this was unclear. I have come home to a bill of over £600 on top of the hire fee and now believe that this expenditure is at best excessive and maybe even unnecessary. "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FARO, PT - Reviewed by DENNIS - 27 June 2022

" Was very pleased with the whole process from searching & selecting a hire car on the Auto Europe web site through to the collection and return of the vehicle. "

" Check In was handled in a very friendly & efficient manner, car was in good shape and the Return Drop Off procedure was equally friendly & efficient. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FARO, PT - Reviewed by RICHARD - 23 June 2022

" Overall a nice clean car which was perfect for our needs "

" all good although we did get a bag stolen when loading the car as it was parked very close to the exit of the compound. Would it be better to either have the cars parked in a way that you do not have to walk round the back of them to load luggage or alternatively, keep any cars to be collected that day nearer the rental office "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by DAVID - 21 June 2022

" Efficient, great service "

" Great service with a smile. They waited till midnight for my flight to arrive and provided a great hassle free service. No insurance hard sale and return was just as easy. Car hire as it should be, 10/10 and Hertz "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by GRAHAM - 30 May 2022

" I have found Auto Europe's offering easy to use and very competitive. First class! "

" Efficient and friendly service, both at collection and return. I was impressed that the deskstaff made no unwanted efforts to sell additional products . I was very pleased all round! "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by RICHARD - 18 May 2022

" All good "

" Quick and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ALISON - 05 May 2022

" Very inefficient "

" I had to wait for around 1 hour in a queue to pick up the car "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 3

FARO, PT - Reviewed by TIMOTHY - 27 April 2022

" auto-europe were good, but let down by Dollar. "

" Extremely long wait to pick up our pre-booked vehicle. On return we approached 3 different members of staff in the car park all of whom refused to assist, instead directing us inside the building where there was a queue. The counter assistant then re-directed us outside to the car park, we explained 3 members of staff had refused to check in our vehicle so he took our keys/paperwork and we then left. Completely unsatisfactory and totally inefficient service. "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ANTONIO - 22 April 2022

" Was not offered full refund only partial refund which I'm still waiting for it so overall I've lost £400 due to miss communication between autoeurope and Dollar as they said they had no flight details on their system! "

" I provided the flight details to AutoEurope but My flight was delayed and Dollar didn't wait for me to collect the car and when I arrived they were closed! They cancelled my reservation as no show and I was forced to do a new booking with Goldman paying £200 more that my initial booking,and still waiting for my refund. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by PAULO - 10 April 2022

" Cannot understand if one pays ahead full cover insurance, why on arrival companies still ask for an extra insurance??? Or one pays full insurance ahead of contract...or not paying ahead full insurance will be payed locally? Insurance policies not well designed to cover both sides... "

" Took full zero Insurance at auto Europe... on arrival at Hertz desk was asked to pay an extra to cover car body, glass, tyres, tow assistant, etc... 1st.car full of window screen damages, scratches, etc was newer car... Request exchange... Second car also suffered a great number of metal defects and damages... Fotografed all car damages before driving it... At the other end all was OK up to now... "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 3

MADEIRA, PT - Reviewed by NICHOLAS - 06 April 2022

" See above "

" I did not expect to be charged for the washing of the car. Surely this is a routine maintenance operation between rentals but I was charged €12.20 "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

FARO, PT - Reviewed by JOHN - 06 April 2022

" - "

" - "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by TIMOTHY - 06 April 2022

" Only complaint is they were not contactable over a weekend for queries. "

" Very good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by PETER - 22 March 2022

" All OK "

" Tyres had obviously not been checked before the vehicle was collected. Pressure warning appeared soon after leaving Faro (after 11:00 pm and driving at 120 kph on the A22 motorway) Setting pressure and resetting the warning indicator caused considerable inconvenience and cost hours of our holiday time. Hertz support were not as helpful as they could have been. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

FARO, PT - Reviewed by ALAN - 20 March 2022

" See above "

" All fine. Had a wide choice of cars,but staff could point out 5/6 gears,indicators don't return. HERTZ have no signs to point out return site. I find DOLLAR prices sound "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by MICHAEL - 14 March 2022

" Very efficient service in all respects "

" All arrangements for car hire and condition of car very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by MARKO - 04 March 2022

" As in 3. "

" Everything worked fine. No waiting, no hitch, nice car, smooth return process. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by WILLIAM - 28 February 2022

" I was very happy with the experience. One small negative - poor signage between the airport building and the Dollar/Herz building. "

" I was very happy with my experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by DOUGLAS - 24 February 2022

" Always found Auto Europe very competitive with prices and feel confident booking with you. "

" Pleased with car presentation, collection and return. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FARO, PT - Reviewed by DAVID - 04 November 2021

" We would not receommend Auto Europe after this experience. We have used you in the past , but never again, unless we have some compensation for the events that have happened. "

" on arrival we were told we had a limited mileage voucher, after finding the small print somewhere in the documents. We have hired cars through you before and never seen this. As we knew we would do more than the 600km allowed, we had no choice but to 'upgrade' at the counter to a car with unlimited mileage, at a cost of £243 euros. We were absolutely disgusted with this cost, but faced with either no car at all or paying for the upgrade we had no choice. The most frustrating part was that at the end of the hire period when we received our final invoice from Hertz, we noticed the excess mileage was only 30c per mile, and in reality if we had kept our oroginal car and just paid the excess mileage rate we would only have been charged about 60 euros. So overall we paid 180 euros more than we should have. We will simply never use Hertz or Autoeurope again after this. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 3

FARO, PT - Reviewed by SIMON - 02 November 2021

" Easy pick up and drop off. Car was well priced and most competitive price for on airport pickup "

" Easy pick up and drop off. Car was well priced and most competitive price for on airport pickup "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LISBON, PT - Reviewed by AARON - 31 October 2021

" Again I had a bad experience with this company and I will go back to my usual provider as there was to many hidden costs when I arrived and collected car "

" Customer service was great, but didn't receive the vehicle as described as the vehicle I got struggles up hills and sounded terrible. Thought I purchased full cover, but ended up having to buy another cover of over £100s which wasn't expected Wouldn't use this provider again after this experience "

Value for Money: 2
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 1

FARO, PT - Reviewed by GARY - 17 September 2021

" Great value for top class service "

" Very professional outfit. Attitude of staff first rate - very friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by PEDRO - 01 September 2021

" All good but I will not be hiring more vehicles until prices drop back down to reasonable levels. "

" All went very well but I was overcharged for KM driven on drop off and had to return to the counter from the airport to clear this up. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

FARO, PT - Reviewed by CLIFFORD - 27 August 2021

" No problems. "

" They could explained that there was key box for early morning arrivals to put their keys in. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 9

FARO, PT - Reviewed by CHARLOTTE - 25 August 2021

" Lots of hidden charges. Ended up costing hundreds more than stated at booking "

" We got stung by a lot of extra charges. I was told I was unable to change the main driver to my husband without a substantial charge. I have recently been diagnosed with arthritis affecting my fingers, wrists and ankles and feet and was feeling unable to drive. I have never come across a hire car company who have mileage limit either. Yet another charge. It ended up costing hundreds more than was stated at booking "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by DAVID - 24 August 2021

" Please see above. "

" Hi there, I have tried to contact you already, as at the Hertz desk in Faro, the clerk, noting my limp and Hertz Gold status, offered me a free upgrade. This was subsequently charged to me as I left, effectively doubling the price of the rental. I would very much appreciate the upgrade being refunded as I am sure it was an administrative error between Hertz Faro and Auto Europe. Many Thanks David Jones "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by HILARIO - 12 August 2021

" Definitely my first stop next time I want to rent a car. "

" Excellent experience at all levels "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by DAVID - 21 June 2021

" We always use Auto Europe to book our hire cars in Europe. The comparison and choice options are very good and the reviews help us to choose the company we go for "

" Quick and efficient collection and return. Good specification and cleanliness of vehicle "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by MICHAEL - 14 June 2021

" Very satisfied with car and all arrangements for collection and return "

" Excellent service and car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by TOM - 25 November 2020

" The car was ideal and everything first class, except that my Dollar car hire does not appear to have been transferred onto the American Airlines Advantage system "

" I choose Dollar so that I would get points credited to my Americam Airlines Advantage program to avoid all my earned miles expiring. I provided counter assistant at Faro Airport with my AA number, but my Dollar car hire no showing on my AA account. Can you help "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by MICHAEL - 25 October 2020

" Very good "

" Very good condition car and good pick/drop off arrangements. Staff should consider advice on siting of all controls when collecting car in the dark! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ROBERT - 16 October 2020

" Impressed with Auto Europe, Especially like the grid formation to find the lowest hire company for the car size you are interested in, paperwork came through as expected and overall the deal was better than I could get on a direct basis. Will use again "

" Great from Dollar/Hertz who can sometimes be a bit pricey. Was an hour early but still was able top collect the car, not the model I had booked but then the word SIMILAR was banded around, but hey it was a car at the end of the day. Drop off was easy and quick. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ROBERT - 29 September 2020

" We had an automatic fiat 500 - for 2 weeks. Did around 500 mls and it was an ideal wee car for the two of us. An automatic is handy for us who usually drive on the "other" side ! "

" All pretty good and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

FARO, PT - Reviewed by IRENE - 25 September 2020

" I have already recommended Autoeuropa and Dollar to other people. "

" This was the second time I've book a holiday rental with Dollar in Portugal and each time I've been very happy with the service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by EDWARD - 13 September 2020

" Booking was fine dollar/hertz were not great at dealing with the car problem "

" Out first car had a puncture and it took 4 hours including a trip back to the airport to get a replacement "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LISBON, PT - Reviewed by ANDREW - 06 September 2020

" No hard selling , polite staff and great car in great condition "

" It really was the best experience of car rental we have ever had, it was great from start to finish . Thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by CHRISTOPHER - 03 September 2020

" Queue much smaller than Gold car and Guerin. Quick pick up and drop off service "

" In the main very good. Only issue was broken seat belt buckle and a dent that was not on 8nspection detail. Having said this not an issue at drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MADEIRA, PT - Reviewed by RICHARD - 27 August 2020

" You agents Hertz at Funchal Airport were very friendly and efficient. "

" You agents Hertz at Funchal Airport were very friendly and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by GARY - 04 August 2020

" as normal good on book in and return "

" Car had more damage than normal "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FARO, PT - Reviewed by MICHAEL - 22 July 2020

" First class experience. "

" On leaving car back I suddenly remembered I had left my passport at the hotel 10 miles away. The lady manager, Rosanne (?) allowed me to re-check out the vehicle and drive back to pick up passports - very much appreciated. I will tell my friends how good your staff and vehicles are. Thank you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by MICHAEL - 31 March 2020

" Overall OK, but always worried about £2500. block on credit card despite purchasing additional insurance. This should e better explained at purchase point. "

" Good reception. Pleasant staff. Quick turnaround. Vehicle Not what I had asked for. Nissan Duke - Given Renault Clio. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

FARO, PT - Reviewed by NORMAN - 29 March 2020

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by MICHAEL - 18 March 2020

" Great service "

" What a great experience compared to gold car I will book with hertz/dollar again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by CHRIS - 17 March 2020

" Apart from Q3 answer it was good, perhaps made easy as it was a small airport. "

" Hard to find the Dollar desk at Funchal. It wasn't made clear I had to go to the Hertz desk "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 7

MADEIRA, PT - Reviewed by GORDON - 15 March 2020

" Checkout and getting an "ok" ticket should be extended to all your outlets. Perfect check in and checkout. Excellent. "

" Checkout and getting an "ok" ticket should be extended to all your outlets. Perfect check in and checkout. Excellent. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FARO, PT - Reviewed by PHILIP - 06 March 2020

" Easy booking Easy, quick and Efficent the pick up of car Very good almost new car Easy, quick and very efficient drop off. "

" The easiest and best holiday car hire we have had for years. Will definitely use dollar car rental again Next year if at all possible "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by BRIAN - 05 March 2020

" Easy to book online "

" Efficient, cheap, reliable car. I was told I would need a larger engine for the terrain but the car I received performed well. Extremely comprehensive information provided at the desk along with e-mails showing the existing marks on the car and a video showing how and where to return it. The only other thing I would have liked was the location of petrol stations near to the airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FARO, PT - Reviewed by MARTIN - 04 March 2020

" everthing worked as i would of expected thank you "

" very good efficent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by WENDY - 03 March 2020

" It was the worst experience I have ever had with hiring a car it was at Far airport portugal and I will be taking this to someone else "

" I had a quote on line for 85 euro by the time the rep finished It totalled over 400 + Euro which has us in knots. So we put the bill in the glove compartment like he told us and didn't look at it again till we took car back. Took the car just up the road from airport to fill up with fuel to drop off like we were told to do. When the chap overhauled the car when we got to there he said the fuel was only half full so we would have to pay the 85 euro for fuel. Hang on I've just filled it up gave him receipt they said they would have to have it checked will take a couple of hours so I went back to garage to make sure it was full just got another 4.25 euro in. Now I'm thinking this is a scam petrol gauge was working ok before. This car was very scratched and bumped so we had a little argument with the girl on the desk and suddenly a man came out of the office and knocked nearly 100 euro off the bill. I'm not convinced that this not some sort of scam they are playing and still not happy really with the outcome. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by ELAINE - 26 February 2020

" A very smooth and efficient service. "

" Just very smooth and efficient in every way. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by PAULO - 26 February 2020

" Happy customer "

" Very professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by SARAH - 24 February 2020

" Easy, reasonable and great value. Drop off was busy and unclear for a while as there were not enough staff available. "

" Easy, reasonable and great value. Drop off was busy and unclear for a while as there were not enough staff available. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 10

FARO, PT - Reviewed by MICHAEL - 01 February 2020

" Great choice of cars and prices with easy revision to better offers "

" Hassle free "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by IAN - 31 January 2020

" I will keep coming back to autoeurope. "

" Fast, polite no he service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by GARY - 15 January 2020

" quick and easy "

" quick and easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by GARY - 10 December 2019

" Same as above "

" Dollar as normal friendly staff good cars no hassal "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by IAN - 26 October 2019

" So far i have taken the matter up with my credit card company but i'm not happy. "

" I'm in dispute with dollar as they have charged me the credit card holding fee. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by SUSAN - 26 October 2019

" Very bad, not all good deals and not what we expected. Never had such an expensive car rental. "

" Counter staff who served me very pushy, tried to sell us things we don't need.pushed into buying expensive car so also insurance became very expensive. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 9

FARO, PT - Reviewed by GAVIN - 26 October 2019

" Appalled by the service received from Hertz staff on behalf of Dollar - I found the staff arrogant and argumentative on this occasion. "

" Hertz, who act as Dollar agents at Faro Airport, do not act in Dollar's interests. They keep the better cars for Hertz customers only and try to palm off high mileage and damaged cars to Dollar customers. I will never hire a car from Dollar again in Portugal and I visit Faro frequently on business and pleasure. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 3

FARO, PT - Reviewed by NEIL - 24 October 2019

" Overall experience was very good "

" The best thing was they were very quick on pick up and drop off . "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by MAURICE - 23 October 2019

" The only car available at Faro airport was much smaller than the one we had booked but we were charged the same we could hardly fit our luggage in the boot . Because we were dropping off the car very early 7am no petrol stations were open although the tank was 3/4 full we were charged for a full tank instead of the amount to top it up. "

" We were transferred to a Hertz at the airport because Dollar didn't have any representation and the service was not good "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 5

FARO, PT - Reviewed by TRYGVE - 22 October 2019

" Good "

" Easy fuss free all good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by JULIE - 21 October 2019

" Will definitely book with you again. "

" Efficient and polite staff. Great car too. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by EDWIN - 17 October 2019

" Very Good...however, long wait at check in "

" Very Good...however, long wait at check in "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FARO, PT - Reviewed by PETER - 17 October 2019

" As above "

" Too many hidden charges not advertised when car picked up "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

FARO, PT - Reviewed by ANTHONY - 15 October 2019

" See above "

" No instructions on where Dollar was situated and left to own devices to find out. Arrived at check in and after short wait was encouraged to upgrade my car which would have made it twice as expensive. Told where the car was parked and left to my own devices. Considering that it was after 10.00pm and dark no one came with me to the car to explain where the light switches, windscreen wipers, and gears were. As I had told the receptionist that I drove an automatic car it was a good job that I had spent over 50 years in the Motor Trade otherwise I would have been in a lot of trouble. I feel that some one should always accompany you to the car and explain where everything is located. The receptionist only seemed interested in the customer upgrading your hire car. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 8

FARO, PT - Reviewed by HAROLD - 15 October 2019

" Within 10 minutes of clearing arrivals in Faro I was driving out of the airport. I have used AutoEurope on many occasions and will continue to do so. "

" Very friendly staff who were extremely helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ANDREW - 10 October 2019

" Auto Europe has been great for me over the past few years, I already do recommend it to lots of people! "

" Daily KM Limit was okay but at 37c per KM travelled afterwards it soon makes it very, very expensive "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LISBON, PT - Reviewed by DAVID - 04 October 2019

" Nothing further to say except would certainly consider first time round when renting "

" We rent regularly in the States and Europe and experience in latter is always approached with trepidation and some fear from past experience of queuing, arguments and vehicle condition disputes. So the experience with Dollar was both positive and event free. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by STEVEN - 27 September 2019

" A good experience initially but customer service was lacking. "

" Our flight was delayed but counter staff were still there but didn't ask us for the 2nd driver's licence. As it was our first time we didn't realize at the time. We later contacted them via email and didn't get a response "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by AMILCAR - 27 September 2019

" Picking up car was a disaster "

" Took over 100 minutes to pick up car as cars not available "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FARO, PT - Reviewed by GARY - 25 September 2019

" First class "

" Another excellent experience with Auto Europe and Dollar. Great value and top class service. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by EMERSON - 24 September 2019

" It's a shame that you use such crafty sales techniques. It wasn't until I paid that I saw that my contract had Limited mileage. I paid and called you immediately, but you said it was too late to amend because the rental would commence within 48 hrs. You should allow some grace time, so people could correct Mistakes caused by YOUR CONFUSING WEBSITE. "

" Dollar was great. Serviced by hertz "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by PETER - 23 September 2019

" Very good, courteous and polite staff on collection and return. "

" It was actually the Hertz office - was slow on collection and they didn't seem that busy - understand there is paperwork that needs to be processed - happens everytime! just a shame "car-hire" can't be a bit quicker - like completing paperwork online in advance. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by BRIAN - 21 September 2019

" Clean car ,fast efficient service "

" Very prompt service,no hassles "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ROBERT - 19 September 2019

" Always helpful "

" Hadn't realised so my fault really but 60km/day limitation. It would be nice if this was made more obvious as it wasn't sufficient for our needs and ended up paying for more mileage on return. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

FARO, PT - Reviewed by BENJAMIN - 19 September 2019

" would certainly use again "

" booking process was extremely easy, collection on site at faro airport was perfect. no shuttle bus needed. car was better than we expected and in immaculate condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by PAUL - 16 September 2019

" No problems at all, it worked very well, but I don't tend to recommend things "

" There was no queue at the desk which was a nice surprise. They did try and palm me off with a smaller car than I had booked, but did change it when asked "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

FARO, PT - Reviewed by IAN - 14 September 2019

" Previous hire of Dollar car in May in Almeria was very good. Good customer service and excellent car, Mills. "

" Picked up car at Hertz desk at Faro Airport only two desks operating lot of people waiting. Receptionist not a good communicator. Car Fiat,had damage to side door and scrapes on bumpers. Staff were very casual and while they pointed out the door they did not mention the scrapes. Felt I was not a valued customer. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 3

FARO, PT - Reviewed by GRZEGORZ - 12 September 2019

" They cheated me on the insurance. They charged me twice for the petrol, the worst car company I have dealt with. Dont rent cars from them, they are burglars. I strongly do not recomend this company, dont buy it, its a huge scam. I rented from auto Europe but in real life it was all Hertz. Very impolite staff. Burglars. "

" They cheated me on the insurance. They charged me twice for the petrol, the worst car company I have dealt with. Dont rent cars from them, they are burglars. I strongly do not recomend this company, dont buy it, its a huge scam. I rented from auto Europe but in real life it was all Hertz. Very impolite staff. Burglars. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MADEIRA, PT - Reviewed by EDUARDO - 10 September 2019

" Very good "

" I was miss sold on the insurance. Was told if i pay €30 + there is no holding fee which i did and in returning the car after 16 days, was told to pay €480 + for the insurance. I was not told it is €30 + per day so imagine my surprise....listern carefully and ask questions! Otherwise, great! "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 10

LISBON, PT - Reviewed by RICHARD - 08 September 2019

" Good service "

" Good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by CRAIG - 04 September 2019

" Car was way too small "

" I have already submitted a comment but received no feedback relating to the car I got on arrival being much smaller than what I had booked. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 7

LISBON, PT - Reviewed by IAN - 03 September 2019

" Good value and easy to use "

" Very slow check in process as shared with Hertz. Worst part of whole journey. Otherwise good car, clean and reliable and drop off process very easy "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JONATHAN - 02 September 2019

" Easy to use website "

" Easy booking and great counter staff. No up selling just telling me exactly what I had and how much extras would cost. Very personable. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by ROBERT - 02 September 2019

" Website worked fine with no trouble "

" Good price, well powered car, which needed for Madeira's roads, in good condition. Would use again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by ANDREW - 01 September 2019

" Excellent "

" Satisfied "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ROBERT - 01 September 2019

" All very efficient and accurate "

" The Dollar staff were very helpful and car condition was very good. The drop off procedure at Lisbon airport could be better as we queued for at least 30 mins to get into the area. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 10

FARO, PT - Reviewed by IAN - 28 August 2019

" Very smooth from the start to the end. "

" We dealt with the staff at Hertz, but our experience was very smooth "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by MARY - 26 August 2019

" Very happy with the experience, all good except the amount of damage on the vehicle when I collected it. It was well documented and photographed by I am not used to driving a very badly marked vehicle ! "

" Very happy with the experience, all good except the amount of damage on the vehicle when I collected it. It was well documented and photographed by I am not used to driving a very badly marked vehicle ! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LISBON, PT - Reviewed by MARIE LOUIES - 25 August 2019

" I rented 4 cars over the summer and each rental went smoothly except for the last which was due to airport congestion and poor communication. "

" The rental went smoothly until drop off when I was directed to an overflow car park by police. There was no one from the rental company to receive the car or offer instructions on where to leave the vehicle . I eventually found the Hertz usher who took the keys. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

FARO, PT - Reviewed by GRAEME - 21 August 2019

" Please note the hire company I dealt with was Hertz. I took out an full to full fuel agreement. I covered just 234 kilometers during the hire period. I decided to refill with fuel as near to the Hertz depot in order to ensure I was complying with the requirements. I called at Propel fuel station just across the road from the Hertz depot only to be advised by the attendant that i was limited to 22 euros of petrol!. When returned to Hertz the fuel tank was said to be be 8.20 litre short of when I took the vehicle. (charged at 1.73 euro per litre. Propel was 1.49 euro per litre. total 14.24 euro) As i had failed to return the car with a full tank I was charged an admin charge of another 30 euros!!! I have no idea why Propel limit the amount of fuel that can be purchased, but given their close proximity to the car hire companies at Faro airport? Certainly for my part I had in good faith attempted to replace the fuel i had used, had i been able to I would have incurred an additional 12.25 euros for the 8.20 litre and not 44.24 euro Hertz have charged. "

" Having booked on line I did not expect to be subjected to an attempt to up sell me a larger vehicle, which was carried out by the lady on the check in desk. Initially i was quoted a price of 148 euro, when i said no thanks this dropped to 95 euro!!. I did not want an upgrade so stuck with my on line selection. I didn't think this was very professional. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 9

FARO, PT - Reviewed by ANTONIA - 21 August 2019

" Auto Europe is always great to deal with. Great value. Good offers. Clear Ts&Cs. Thanks. "

" The car hire itself was great. No complaints. Good value. Good car. Liked that they sent photos. I now prefer though a company to check the car on its return so there are no surprises, but Dollar/Hertz don't do that. My main complaint though is that I think I left my house keys in the car and I've not had a response from the local office since I tried to contact them on Sunday, so now 4 days which I don't think is good customer service. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 10

LISBON, PT - Reviewed by PEDRO - 19 August 2019

" The amount of km or miles limit for the week were not very clear at the time of the hire on the website i felt that i was conned on to a deal which i was not aware of the limitations of the total km for the 7 days. Extremely disappointed, i will not use autoeurope again. "

" Extremely disappointed due to the millage of the deal where only 400 km were given for the deal not very clear when search for it, i would never have taken this option if i was aware. I had to pay another €200 for unlimited miles. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ALISON - 15 August 2019

" There was an impending National fuel tanker strike looming and as a result we were unable to get the fuel we need to refill our tank at the fuel station as it was rationed to 15 litres per person. We were on our way to the airport at this point and to have stopped for further fuel would have effected our check in time for our flight home. "

" There was an impending National fuel tanker strike looming and as a result we were unable to get the fuel we need to refill our tank at the fuel station as it was rationed to 15 litres per person. We were on our way to the airport at this point and to have stopped for further fuel would have effected our checkin time for our flight home. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

FARO, PT - Reviewed by KENNETH - 09 August 2019

" See above "

" The excess amount is ridiculous and has put me off hiring from you again. Very slow collection procedure - everything else was fine. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 9

FARO, PT - Reviewed by GARY - 05 August 2019

" Easy to book and good value "

" Top quality service - great value for money. Car spot on. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by JULIE - 04 August 2019

" Would use again "

" Faultless "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by JOHN - 03 August 2019

" Fab wee car "

" Great, liked the sign in at the door - stops quew jumping "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by JORGE - 23 July 2019

" It was not at the airport terminal as advertised. Pick up vehicle did not show "Dollar" but other company. Was "invited" to purchase an extra insurance although I was promised by "Dollar" that this was included, called customer service and they said that couldn´t help with the issue. What it was a 50 odd pound rent became a 178 Pounds with all charges. Not good service, not good communication, very good at taking the money off the customer. Never again! "

" It was not at the airport terminal as advertised. Pick up vehicle did not show "Dollar" but other company. Was "invited" to purchase an extra insurance although I was promised by "Dollar" that this was included, called customer service and they said that couldn´t help with the issue. What it was a 50 odd pound rent became a 178 Pounds with all charges. Not good service, not good communication, very good at taking the money off the customer. Never again! "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by STUART - 22 July 2019

" Efficient service. Can't fault it "

" Superb from start to finish. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by MIKE - 18 July 2019

" Auto Europe is simply the best in terms of booking safety, customer service and best rates unbeatable full stop. "

" Good chatty customer service. Car is new although with scratches because of their car washing brushes. Do the minimum although never give a free upgrade for existing customers food for thought!!! "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

FARO, PT - Reviewed by MALCOLM - 10 July 2019

" Could not fault it in anyway . "

" Perfect in every way!!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by DAVID - 10 July 2019

" The only potential downside in renting from Dollar was the mileage restriction but we knew we would not be doing much travelling this holiday so not an issue "

" All good "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

FARO, PT - Reviewed by TREVOR - 08 July 2019

" Counter staff member on arrival was a bit miserable "

" Very good service from start to finish "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by GEOFFREY - 08 July 2019

" Prices have been creeping up but satisfied with this, other than had to pay 60euros for breakdown cover to take car into Spain "

" Cost of Breakdown Cover 60 euros for taking car to Spain not good considering I was pottering about the border "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 7

FARO, PT - Reviewed by NICOLA - 08 July 2019

" Good overal experience "

" Good customer service, easy pick up and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by SULTAN - 30 June 2019

" No hassle experience with both check in and drop off with lovely new car. "

" Dollar shared its check in with Hertz which was very efficient and quick. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by TIMOTHY - 28 June 2019

" End to end was perfect "

" Great service. Easy pick up. Upgraded myself to bigger car for not much extra. Drop off even easier "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MATTHEW - 04 June 2019

" . "

" Hertz collections was given priority over dollar and thrifty at counter leading to a 2.5 hour wait for pick up. This is completely avoidable due to the nature of bookings. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ANDREW - 20 May 2019

" Good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by HAROLD - 05 May 2019

" All smooth "

" All fine "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

FARO, PT - Reviewed by PAUL - 23 April 2019

" Always competitive price and documentation clear and easy to follow. "

" Smooth transaction from start to finish and a brand new car to rent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by PETER - 09 April 2019

" We are never given a manual or instructions re operation of the car. For instance I had to go back to the hirer go have them explain why I wasn't seeing a fuel reading. After much wrangling with their people it was resolved but it could have been awkward if the gauge wasn't actually working. "

" Surprised to be hoisted with an older car (Fiat Tipo) with 38000Km on the clock. Not the usual standard we have enjoyed previously "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FARO, PT - Reviewed by MICHAEL - 05 April 2019

" Excellent service in all respects "

" Very good and efficient arrangements for both collection and return of car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by PAUL - 01 April 2019

" Easy to do online. "

" Only problem was that at Funchal Airport they said that we were too early to pick the car up even though it was ready and waiting. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by DAVID - 28 March 2019

" My first issue with Auto Europe but I will put in a claim with Dollar / Hertz / Thrify. "

" The staff at Dollar (Badged as Hertz / Thrifty) tricked me into bringing the car back half full saying their rate to refill the car was cheaper than at the garage. When I got back they charged me for a full tank of petrol rather than the half tank I had used €67.55 for 196km driven and no time to go back an fill up. This is a new trick for Car Hire companies who I have learned from bitter experience are basically dishonest. My contract was full to full so I guess I have no argument, paying for the experience (literally). As this is my second bad experience with Hertz / Thrifty they shall no longer get my business and this will now include Dollar "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 8

LISBON, PT - Reviewed by NUNO - 22 March 2019

" Great costumer service "

" Great costumer service, nice and easy on the pick-up "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by SALIM - 13 March 2019

" all good "

" all good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by DAVID - 28 February 2019

" I am a long standing customer of Auto Europe hiring cars through you in many countries world wide and will continue to do so in spite of this bad experience at Faro. "

" I had to collect the car from the Hertz desk at Faro Airport. The documentation was from Hertz not Dollar so I assume they are the same company. There were 3 customers before me and 3 counter staff but it took over 50 minutes before they found a car for me! the reason given was that they had no cars at the airport! And this was a quiet out of season day. I finished up actually feeling sorry for the counter staff for being unable to meet my requirement for so long. I will not hire a car at Faro Airport again on my next visit. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by ANTHONY - 21 February 2019

" I have used Auto Europe on a number of occasions they are my first choice for Portugal and Madeira. "

" Very good price, good car "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by JOHN - 19 February 2019

" Embarrassing. "

" AE website offered free 2nd driver when I booked; 1st voucher did not show this; I phoned and was send another with "free 2nd Driver" added; Hertz counter staff would not accept this. (Actually did not matter this time, but annoying and embarrassing). They said "Voucher clearly said booking had to be between 2-dates and hire between 2-dates - which it wasn't, if I wanted 2nd driver I would have to pay and reclaim from AE". I declined. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by IAN - 03 February 2019

" Autoeurope and Hertz are now my first choice for car hire from Lisbon airport. "

" Hertz, who run Dollar have invested in IT to run their operation. They are very fast and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by BRUNO - 27 January 2019

" Auto Europe charged me for a service not provided. Upon several contacts, I'm still waiting for an email for over a month. Now my solicitor is on the case. good luck guys!!! "

" They didn't have a toddler car seat (mandatory by law!!!), waited for 1h and had to cancel the reservation and go elsewhere. I've been charged by a car I didn't use, paid more for the last minute car on another rent-a-car and got a lower spec car. So, will never ever use dollar neither Auto Europe. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by GEORGE - 04 December 2018

" OK "

" OK "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

FARO, PT - Reviewed by JEAN-CLAUDE - 04 December 2018

" Excellent on-site airport service. Helpful and courteous staff. No hidden extras. Easy drop off. "

" Excellent on-site airport service. Helpful and courteous staff. No hidden extras. Easy drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by LIAM - 24 November 2018

" Very good value,plus an almost new car. "

" Badly signed hard to find dollar desk. The guy on desk asked me to upgrade for 60 Euro. When I refused his friendly manner changed to unfriendly.i was not aware off 60 km per day limit. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by MICHAEL - 23 November 2018

" Upgraded to a BMW automatic at very low cost. Brilliant car and a pleasure to drive "

" Full Hertz service and very professional friendly staff. High quality vehicle "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by PAUL - 21 November 2018

" As above "

" Overall I was satisfied with Dollar, the original car we hired though was sub standard and we had to return to the hirer and they apologised and provided a much better replacement. The one thing I didn't like is the insurance "top up" (this isn't just with Dollar) but I always like to upgrade when booking my car online to full insurance that covers wheels, tyres etc but then get told by the local agent that this insurance is inferior and that I should take out their own. Basically I just want to sort it all before I start my holiday and not get hassled after a long flight. Overall though good value for money. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 4

MADEIRA, PT - Reviewed by NIGEL - 21 November 2018

" Always good comparison of rates and selection of cars, plus I like the excess waiver option "

" Friendly and efficient, both at check-in and drop-off. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ANDREEA - 18 November 2018

" Would not use again as details were not made clear to me before I arrived. "

" Wasn't able to rent the car because credit card was under limit, was not told about this limit until I landed in Portugal. Waited in the queue for over an hour to be told this, poor customer service "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by WILLIAM - 13 November 2018

" Hope to get better service next time "

" Counter staff were poor, I waited at least 40 minutes "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by STEPHEN - 09 November 2018

" Great value for money "

" Not enough Staff on the day the car was returned, resulting in a long delay in getting to the check in desk. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 8

FARO, PT - Reviewed by IRENE - 05 November 2018

" Great prices and good service. I will definitely use Auto Europe again. "

" This was my third hiring. Each time has been very good.Good prices and excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FARO, PT - Reviewed by ALLEN - 27 October 2018

" Easy to use "

" Polite, efficient, no sales pessure, no delays. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LISBON, PT - Reviewed by PETER - 25 October 2018

" A seamless process in moving from plane to road - plain sailing! "

" Excellent service and stress free. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by DAVID - 24 October 2018