Auto Europe
- North America
- Central America
DOLLAR SPAIN CUSTOMER REVIEWS
- 8.3
- 8.4
- 9
- 8.8
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
DOLLAR SPAIN Car Rental Reviews
Average Rating for Dollar :
FUERTEVENTURA, ES - Reviewed by COLIN - 26 August 2025
" Everything was great I must admit. Apart from the extra £270 on top of the £333 what we paid. Like I said that £333 included the extra £5 a day for the best cover. We paid the extra £270 was that extra £5 a day taken into consideration? I didn't realise this at the time. "
" When placing the booking I choose the extra £5 a day for the best insurance, totalled £333. When we collected the car I double checked with the man at the counter, he said no, done a few clicks on the keyboard and said it's an additional £270 for the best insurance. My jaw dropped. Was that correct please tell me ? "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by MICHAEL - 19 August 2025
" Did not explain fully that in order to avoid paying extortionate excess fees we would be required to pay an additional £150 to Dollar, when we called auto europe at 8pm there was no out of hours service to help us, terrible company to deal with "
" The service advisor was very helpful The zero tolerance on any minor scratches below a certain size would mean I would not use dollar again, some companies have some leniency "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JEFFREY - 03 August 2025
" Only reason for a 9 as opposed to a 10 is that whilst the rental was booked for 6 passengers, the confirmation said it was for a "van or similar" so I was a little concerned that it wouldn't be a 7 seater. Auto Europe agent confirmed via phone that it would be a 7-seater but it would have been more reassuring if the booking said this. "
" Very good experience. Queue at Alicante airport was short (most competitors were long, some ridiculously so). Rental provided to me efficiently. Return of car was very quick, Dollar checked the car there and then and signed off the return. Overall the pick up took 15 minutes including queueing, drop off took 5 minutes. I would use them again. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTANDER, ES - Reviewed by JULIAN - 16 July 2025
" None "
" The condition of the car was very poor, there were 20 or so areas of damage to the car, quite a number of them significant scratches and dents. Ended up wasting over an hour on our first evening emailing photos to Hertz to show all the damage. Why was the car presented in this manner and not repaired prior to being rented out? Arrangements in Santander to return the car were poor, had to queue at the main desk for 15 minutes to get somebody to come and look at the car, they were busy with clients wanting to collect their cars and there was no one specifically to deal with returning cars. Given all the damage on collection expected more support from them in speedily checking the car back in. Would have been very uncomfortable to have just left the keys given the condition of the car. Disappointing. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 2
MADRID, ES - Reviewed by ROLAND - 23 June 2025
" Efficient booking, car as booked. "
" They tried quite persistently to sell us extra insurance. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SANTANDER, ES - Reviewed by EDWIN - 16 June 2025
" Good car, friendly staff, no pressure selling of insurance etc "
" Good car, friendly staff, no pressure selling of insurance etc "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by OSVALDO - 13 May 2025
" Ver previo comentario "
" Excelente servicio y facilidad para recoger el vehículo ya que la agencia está a metros de la estación de trenes Joaquín Sorolla "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CADIZ, ES - Reviewed by HOWARD - 21 April 2025
" overall good experience, i thought the one way hire fee was a bit expensive but they all seem to do this. "
" great pick up in Cadiz, very helpful and friendly. the drop off in Malaga a little more challenging to find the garage and not well signposted where to actually leave the car but aside form that all went well. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ARRECIFE, ES - Reviewed by GRAHAM - 11 April 2025
" Car was like new "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ARRECIFE, ES - Reviewed by LEAH - 18 March 2025
" Everything was fine but I was disappointed because I thought I had already paid extra for collision damage waiver when I booked the car but then when I collected the car at Lanzarote airport I had to pay another 69 euros on top which I wasn't expecting. "
" Everything was fine but I was disappointed because I thought I had already paid extra for collision damage waiver when I booked the car but then when I collected the car at Lanzarote airport I had to pay another 69 euros on top which I wasn't expecting. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTANDER, ES - Reviewed by SIMON - 13 March 2025
" Good searching and helpful cancelling processes "
" Efficient and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ARRECIFE, ES - Reviewed by DARREN - 24 February 2025
" Very impressed. "
" East to book, and collection easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ARRECIFE, ES - Reviewed by JOHN - 11 February 2025
" As per previous but would also say most of the other cars seemed in much better condition than the Polo we were given. It felt like Hertz gave us this car because we were booked with Dollar. Before I left the airport the warning lights were on for screen wash and overdue service and oil !! "
" Firstly it's the Hertz desk with a small Dollar sign. Would have been handy to know. Secondly I've never seen someone take so long to put whatever detail into a computer. I thought he was writing a novel. Also for constructive feedback his breath was a real issue and not pleasant in a customer facing role. The the vehicle was not ready. Only waited 15 minutes but on top of the time to get booked in 45 minutes passed. More time than we were in the airport. Then the car had dents and damage on most panels. Ask them to send you pictures! Finally would be helpful if the screen wash hadn't been empty. Never again would I book with you I'm afraid. You give the job to Dollar and they sub it to Hertz. There's no control and we have never given a negative review before but this was a terrible experience. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by JOHN - 06 February 2025
" See above comments "
" We had to purchase additional insurance at the counter as we were told the one auto Europe provides isn't adequate for the large vehicle we had as it had a £3000 excess. This was over £230 that we didn't expect to have to pay. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by ALISON - 05 February 2025
" If it weren't for the queue we'd rate the experience as good. "
" The queue to pick the car up at FUE airport was ridiculous - it took about 40 minutes for us to get to the front of the queue. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ARRECIFE, ES - Reviewed by BRIAN - 30 January 2025
" As above. "
" Quick & easy pick-up process in Arrecife. Nice car. Performed well. Drop off very smooth. Full marks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ARRECIFE, ES - Reviewed by STUART - 30 January 2025
" Cheap and effective. Only concern is as above. "
" All good and no issues. The only strong suggestion I would make is that there should be an immediate confirmation at the time of drop-off that the car is in satisfactory condition. I was promised an email which, of course, never arrived. I was also asked to sign something on a tablet, but really it should be Dollar who are signing, not me! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by SIMON - 17 January 2025
" Same as the last question you asked me . Would I use you again . Yes . But I definitely wouldn't pay the extra for the insurance as it's not worth it "
" Dollar was at the airport Hertz. They were very good . But for me , my only concern is they tell you that the car insurance you take out with Auto Europe is worthless . I took out the better insurance with Auto Europe aswell . So to be told to either put down £800 on your credit card or pay their insurance for £80 was a bit of a joke . But I took the £80 insurance cos last year when we booked with Auto Europe it took nearly two weeks for the £800 payment to be repaid on my credit card . When you are told it won't be taken off your card , just held . So I felt I had no choice but to pay their £80 insurance as I didn't need the worry of having to pay their insurance £800 before it was returned to me . So my advice is . If you're taking out a car hire don't do the insurance in this country cos it's just not worth it . "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ARRECIFE, ES - Reviewed by MARTIN - 17 January 2025
" very smooth pick up and drop off. "
" I would be good if the windscreen is cleaned inside More signs in the car park entrance with directions. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FUERTEVENTURA, ES - Reviewed by ROBERT - 12 January 2025
" Pricey but good "
" A littpe expensive but very good car and service. Almost no waiting time and very friendly and helpful staff at the counter "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by PIOTR - 11 January 2025
" The guys at the desk shouldn't be pushing you to buy their insurance if you already purchased full insurance with 3rd party . They were annoying "
" The guys at the desk shouldn't be pushing you to buy their insurance if you already purchased full insurance with 3rd party . They were annoying "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by ALISTAIR - 07 January 2025
" Easy pickup and dropoff "
" No issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by SHARON - 02 January 2025
" Speedy and efficient check in service, vehicle received was better than expected with very low mileage. No issues during rental. Again speedy and efficient return service. "
" Great from start to finish "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by PETER - 23 December 2024
" Excellent experience, thank you. "
" Excellent experience. There was no queue when picking up the car. The agent was quick, friendly and professional. The car was clean and ready for me. Returning was also easy, I was greeted in the returns section, fuel level was checked and the agent (who was friendly and professional) was happy with the condition of the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by BRENDAN - 12 December 2024
" I would be happy to use AutoEurope and Dollar in the future "
" I found the experience to be very professional and handled well by the stafff. It would be great if Dollar were aware that I had already taken out collision damage waiver insurance with you as it took some time to explain this at the counter. It seems that at this day and age the car should come with GPS as it had everything else. It knew when the spead limit changed. It was a good car but the alarms were hard to deal with in the dark driving throuh a town. It was beeping because I was travelling slightly above the speed limit, but I was only keeping up with traffic. So an option to turn off the alarms or only have them beep once would be welcome. The rear passenger door would not work, but we worked around this for the week. the return was very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by ROBERT - 07 December 2024
" Straight forward and up there with other good companies "
" All went ok. As good as other car hire companies. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ARRECIFE, ES - Reviewed by FRANCIS - 03 December 2024
" Very happy with the whole process. "
" Very friendly and helpful staff at desk, collection point and return.ver "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by TEPPO - 28 November 2024
" - "
" - "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by ANDREY - 28 November 2024
" excess refund policies could be explained a bit better "
" All was good and efficient. Quick pick up, quick drop off "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by ROY - 25 November 2024
" Pick up and drop off at Lanzarote airport very straight forward. Vehicle in very good condition and the cost was very competitive. Good experience. Also had a query after the booking and sent an email - which I did receive a reply. "
" Efficient and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by CEARTH - 21 November 2024
" It was overall very good "
" Check in staff very slow. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by NIGEL - 15 November 2024
" All OK "
" Had to queue for 1 and a half hours to collect the car, thereby reducing the advantages of hiring a car over public transport. More staff required when there is high demand. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FUERTEVENTURA, ES - Reviewed by MICHAEL - 14 November 2024
" Used Auto Europe three times this year , Spain , France and Fuertaventura. Always a good competitive and easy experience. "
" Our car was up graded, Staff very pleasant and spoke good English . Car very clean , good hand back procedure, very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by LAURA - 12 November 2024
" Was put off by extra charges and long wait to pick up car. "
" Sadly we had to wait over an hour at the desk. We were told that we had to pay extra for cover...another £150. We thought this had all been included at booking on the website as we also paid extra then. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS PALMAS, ES - Reviewed by GARETH - 07 November 2024
" Far too expensive, not enough cars "
" Far too expensive "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MADRID, ES - Reviewed by BERNARDO - 23 October 2024
" Car had lots of scratches but they were nearly all noted down. Price was good. "
" It took us a while to find the pickup location. It would be a good idea to state on the voucher that pick up is in car park 3. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by STEPHEN - 02 October 2024
" Autoeurope booking process was straightforward but unfortunately Dollar have been the issue here. "
" I have been double charged, my booking was prepaid when I made it but dollar have now charged me again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 1
SANTIAGO, ES - Reviewed by DUNCAN - 17 September 2024
" We arrived to be greeted by a very polite man who easily talked us through the whole process and handed us the keys with simple directions to our car. It was clean and well-presented. Dropping off was as simple. Having used other companies to hire cars, I would highly recommend paying more and using this company. My previous experiences with other companies had put me off using hire companies but use Hertz through Auto Europe and you will not be disappointed. "
" We arrived to be greeted by a very polite man who easily talked us through the whole process and handed us the keys with simple directions to our car. It was clean and well-presented. Dropping off was as simple. Having used other companies to hire cars, I would highly recommend paying more and using this company. My previous experiences with other companies had put me off using hire companies but use Hertz through Auto Europe and you will not be disappointed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by CONOR - 16 September 2024
" Easy booking process & great service from Dollar "
" Overall a great experience will be sure to use again "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CHERYL - 26 August 2024
" As above "
" My deposit of £550 I was told I would get back in a few days . I'm now being told 20 working days "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MUHAMMAD - 12 August 2024
" As above "
" The counter was closed so had to take a taxi and come next day for the car. Eventhough I had taken the full cover counter staff said it was not enough as it doesn't cover my excess only cover third party excess so paid another 126 euros "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BILBAO, ES - Reviewed by ASHLEY - 04 August 2024
" Auto Europe booking was fine but actual booked car model was too small to be usable. "
" Dollar was fine but presented car was smaller than the purchases SUV model (boot too small for luggage). This necessitated an additional 140 Euros upgrade fee on top of that already paid at time of booking. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PALMA DE MALLORCA, ES - Reviewed by ZARA - 03 August 2024
" Happy with auto europe but why are there car hire companies so agressive? "
" I had the insurance from you but they tried to say that I needed further insurance with them as it was not sufficient. I stated it was as I had full cover. For someone who did not know they would be persuaded to spend on further cover "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 4
LANZAROTE, ES - Reviewed by RAYMOND - 11 July 2024
" I don't have any comments about my experience everything was good. "
" They were very good everything was as they said. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ARRECIFE, ES - Reviewed by SHARON - 10 July 2024
" Bought extra cover through Auto Europe then at the counter Hert still needed Eur1000 excess cover. "
" Bought extra cover then at the counter Hert still needed Eur1000 excess cover. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALAN - 28 June 2024
" Auto Europe is always great and when needed agents are very helpful. "
" Excellent pick up drop off. The service agent was nice and efficient, quick. No issues at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by KERRICK - 07 June 2024
" Very good service. "
" Very good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by DANIEL - 07 June 2024
" WOULD RECOMMEND BOOKING WAS EASY AND THE STAFF WERE GREAT AT EPLAINING EVERTHYTHING. WILL DEFINATELY HIRE WITH DOLLAR AGAIN AGAIN "
" VERY FRIENDLY STAFF, NO QUEUE, EVERYTHING EX[LAINED AND VERY HELPFUL. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by BIRINDER - 06 June 2024
" Unhelpful staff at Dollar "
" Unhelpful staff "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 5
ARRECIFE, ES - Reviewed by MARC - 26 May 2024
" . "
" Faultless. Great service, car and price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by ADRIAN - 18 May 2024
" Xx "
" Xx "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MARK - 13 May 2024
" Yes - I have generally had good experience with Auto Europe over many years "
" Unpleasant counter staff used very high pressure sales tactic to try to persuade me to buy additional insurance for 270 EURO. Tried to persuade me that the insurance I purchased via AutoEurope was invalid and a waste of money. I was not impressed by this. I've hired many cars via AutoEurope over many years and this was easily the rudest and most annoying attempt to sell add-ons which I have experienced. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by IAN - 05 May 2024
" I believe you should be told about the above if this is is going to be the case from now on at the time of booking, or collecting the car and not when you return it "
" I picked the car up which showed it had 554km left in the tank and I took it back with 660km left in the tank and was told I hadn't filled the car up close enough to the airport. According to my sat nav this filling station was the last one on my way back to the airport. The lady took a photo of the receipt and said I may be charged. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by DAVID - 30 April 2024
" No problems encountered and at a reasonable price "
" Worked out really well for me "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RICHARD - 10 April 2024
" Very good experiences using AE, well use again "
" Excellent service all round. Thank you. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ARRECIFE, ES - Reviewed by KAY - 09 April 2024
" No further comments "
" Both the collection and drop off were very quick and efficient (only slowed down a little by other customers in the queue) and the vehicle was immaculate "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by CLIVE - 03 April 2024
" Auto europe take all the arrival nonsense out of the equasion. All booked and ready when we arrived. In the past they have been very helpful with very bad hire companies Niza Cars never again! "
" Seamless - sign the paperwork and off we went. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ZACHARIAS - 01 April 2024
" Insurance cover offer was misleading. Excess was hidden in the small print, despite the insurance being described as full. Given the size of the excess and the cost of covering, I consider this dishonest and will not use Auto-Europe any time soon. "
" Dollar was fine but cost of insurance very expensive. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by JOHN - 22 March 2024
" Just great "
" A great service from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by JAMES - 16 March 2024
" As recommended by the the personnel at the desk in the airport we are offficaly contacting you re compensation for the lack of correct sized car that we had pre ordered and paid for but was unavailable. A 2hr wait is totally unacceptable for a car and I hope we will be suitably compensated. Thank you in advance. "
" When we arrived a lot of folk were waiting for thr size of vehicle which they had pre ordered & pre paid for. Some had been waiting hrs. The size of vehicle which we had pre ordered & paid for was not available either but a lower size was. Rather than join the 2hr wait queue we reluctantly accepted. The vehicle was in good order & very clean. On returning the car there was a queue and no parking space available in the correct returning bay for ourselves and 2 others.....total mess !! "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 9
GRAN CANARIA, ES - Reviewed by DAVID - 12 March 2024
" Dollar signage not clear at airport as part of Hertz "
" Dollar signage not clear at airport as part of Hertz "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LANZAROTE, ES - Reviewed by JOHN - 04 March 2024
" Easy web site - good value. "
" Good price. Efficient booking and car pick up and se down. All really simple. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by JASPER - 03 March 2024
" As always: website easy to use; prices competitive; full insurance cover good value. "
" No queue to get car. Processed quickly and efficiently. Not asked toi spend more money --I was offered their insurance, but pointed out I had yours (much cheaper!). Instructions for finding the car were not very clear. Staff member explained to me how to use the handbrake. Car worked well. Someone was there to take the key when I returned it. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by PAUL - 03 March 2024
" Great staff treatment when I returned the car due to the tyres. I would avoid being upsold at the counter if you can Good value hire, the cars were quite well used but ok. "
" The car was actually provided by Hertz in Gran Canaria. The original car was an upgrade which I was convinced to buy at the counter for €21. It needed to be returned as the tyres at the front were dangerously low on tread. Hertz were great and the car was replaced. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GRAN CANARIA, ES - Reviewed by SIMON - 28 February 2024
" see question 3 not sure what this is asking me? "
" everything was straightforward really except the Hertz section of the massive underground car park is not well signed or quickly found. Better signs would have stopped us lugging our cases in the wrong direction. Ditto when you drive back in to return the car. Not the newest of cars - not a problem for me - and so inevitably a few marks and chips on the bodywork. We took our own photos but I like how they gave us their photos, without prompting, of known damage so there should be no disputes later "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LANZAROTE, ES - Reviewed by CARLOS - 26 February 2024
" As number 3 "
" The hire car was noisy. Not clean. The car had been not cared for by previous renters. Likely needs a good service. Not the car I requested. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by LESLEY - 26 February 2024
" All good. "
" All good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by SCOTT - 24 February 2024
" None "
" Counter staff tried a hard upsell. I was slightly early, so when I refused the upsell they made me join the back of the queue. They ended up giving me the car that they tried to upsell to me for no extra, because it was the only one available. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALAN - 20 February 2024
" I have used Auto Europe for years now and find they are very good people to deal with when you need help. They are nor always the cheapest but they are the best. "
" Car was in a damaged state so I took video and pictures and went back to the check in. I was offered a replacement smaller car or take this one. After he checked the history of the car and showed me that pictures they had of the car I took it. No problem checking it back in when I told the staff they have a picture record of the damage with no additional damage "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ARRECIFE, ES - Reviewed by TREVOR - 20 February 2024
" Happy to use again if the price is competitive "
" All went well the vehicle had a few dents and scratches but all was documented b4 i took the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by JOANNA - 18 February 2024
" As above "
" I've been charged about £120 , more then rental price for a scratch of the wheel which I didn't do. I got a car with damaged doors and nobody even told me that, no damage report was provided to me, nobody check the car with me and it the drop off time they accuse me od little scratch of the wheel. Definitely I will not deal with them anymore "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FUERTEVENTURA, ES - Reviewed by MARK - 14 February 2024
" No problem hire with a reputable company. "
" Airport pick up was smooth and efficient. We were pleased with the condition of the car and our overall experience was great. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GRAN CANARIA, ES - Reviewed by DAVID - 13 February 2024
" Excellent all round. "
" Very good value and service. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ARRECIFE, ES - Reviewed by PAUL - 13 February 2024
" Very good "
" Excellent pickup and drop off, only moan is that there was more damage on car that wasn't highlighted on paperwork "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by KEVIN - 11 February 2024
" Good value and service "
" Good value, good service at the airport and a low mileage rental. No problems encountered with the car and on its return. Very satisfied with Dollar/Hertz "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by STEPHEN - 08 February 2024
" All good, car new & immaculate. Staff on desk very friendly & return staff on car park also. "
" Slightly apprehensive as never used before, but all went very well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by JASON - 06 February 2024
" It was a bit stressful and the car had quite a few faults. "
" It took quite a while to do paperwork at the airport, even though I provided most of the info when booking. Then the lady at the counter started a big upsell, extracting more than I paid for the hire, in extra insurance and upgrades I didn't need. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
GRAN CANARIA, ES - Reviewed by DAVID - 06 February 2024
" Chosen car was fine for the two of us and luggage. Good value for money when compared to comparative taxi costs plus it made the holiday more relaxed and enjoyable. "
" The whole experience was very good. It's not often I turn up and find the shortest queue at car rental. Drop off was also very smooth and the car was ultra economical. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by JOHN - 04 February 2024
" Helpful staff and clean neat car "
" Very satisfied "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by MARCIN - 04 February 2024
" My very happy of the company "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by GORDON - 04 February 2024
" easy pick up of car at the car park.staff very friendly.drop off just as easy. "
" very confusing pick up from the desk.we were told about extra money to be paid,but we had full cover so stuck with that.it was not at all clear what the extra charges would be for. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by RICHARD - 28 January 2024
" Overall good experience although AE information on license requirements was incorrect "
" Staff were friendly and helpful, although overly pushy to sell additional insurance on pick-up "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FUERTEVENTURA, ES - Reviewed by BRET - 23 January 2024
" Perfect "
" Excellent beginning to end "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by WERNER - 23 January 2024
" competitive prices, using reputable car rental companies "
" intelligibly website, very simple to book "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by IAN - 21 January 2024
" We generally find Auto Europe good value and they are efficient, providing good information and helpful tips for the car hire. "
" Everything went according to plan - efficient pick up and drop-off. The signage from the arrivals hall in the airport could have been better - it took us a while to work out where we needed to go, although clear instructions were given for the drop-off which was helpful. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by STEVE - 18 January 2024
" Damage claim reviewed very quickly and refund made very quickly. "
" Nice little car. Quick response when asked for Contract Closing Documentation "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by NIKOLA - 16 January 2024
" As always, professional. Helpful staff. Good car. "
" Quick, professional and 'n[INVALID]ful' service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CHRISTOPHER - 15 January 2024
" Easy to book reasonable price "
" It was actually the Hertz, desk which handled pick up and drop off. Very good no queue or waiting.. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GRAN CANARIA, ES - Reviewed by STEVEN - 15 January 2024
" great rental company "
" great experience great service at counter on arrival easy access for rental car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by ANDREY - 08 January 2024
" All went good "
" All was good. Good car. Polite and friendly staff. Quick pick up and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by ANDREY - 08 January 2024
" The car was really slow and underpowered. It was horrible on mountain roads. "
" The car was really slow and underpowered. It was horrible on mountain roads. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GRAN CANARIA, ES - Reviewed by SERGHEI - 07 January 2024
" Рр "
" Рр "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by STEPHEN - 02 January 2024
" First class and great service. I will definitely use you again "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by DAVID - 01 January 2024
" Hassle free experience. "
" Easy and smooth process at airport collection point. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by ROSS - 26 December 2023
" My wife and I have been SCAMMED whilst collecting a car in Fuerteventura airport 18/12/2023 "credit card scam" You try use your card to put the refundable excess on it and then they decline your card. Meaning that you ONLY have one other option to collect the car which is to BUY the extra insurance and pay with another card or cash etc @ €149.50 ABSOLUTELY LUDICROUS BE VERY VERY AWARE It makes sense why it took so long in the queue to collect the car lots of people "struggling" to collect pre-paid cars ??!!??!? If you want extra confidence in what I am writing is true. Please visit wikivoyage.org (the travel advice website) which clearly states that the scam is commonplace with most of the rental companies in the Canaries "
" The worst experience I have ever had! My wife along with my 1 year old son were SCAMMED! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FUERTEVENTURA, ES - Reviewed by LAWRENCE - 16 December 2023
" Again wrong question. I do not make recommendations. However I am generally very pleased with Auto Europe's service. "
" Wrong question. I do not make recommendations to anyone. If asked what my experience was I would answer positively. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LANZAROTE, ES - Reviewed by PHILIP - 10 December 2023
" Good price, all worked as promised "
" Fast, efficient, friendly. Nice car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by EMILE - 29 November 2023
" 100 taken off credit for some reason after drop off and unsure why "
" €100 taken off credit for some reason after drop off and unsure why "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by MICHAEL - 28 November 2023
" You didn't put us with a good car hire firm we realised this when saw verylong queues at other car hire but only one other person in the queue at Dollar.Im sure we cannt be the only people to have had this experience with them? "
" First of all tried to sell us insurance after we said we had our own. But really pushed this saying cars often get damaged there. The car we were given had lots of damage dints scratches scrapes ect thankfully I took at least 20 pictures of all the damage as anticipated maybe an attempt to try to blame us after we hadn't taken their add on. We were correct as on return the lady checking the car homed right in on the smallest of scratches.Thankfulky I had photos which clearly showed this scratch was there so was done before we took possession of the car. We felt that this was just an attempt to scam us and get us to pay for something we had nothing to do with on a car that already had damage. Awful and I feel sorry for others who may not have the evidence to prove their innocence, "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 2 Condition of the Vehicle: 3
ARRECIFE, ES - Reviewed by MICHAEL - 27 November 2023
" The whole process at the airport for pick up and drop off was as smooth and easy as I have experienced anywhere. It help makes the whole holiday so much less stressful. We will definitely use you again where we can. "
" The whole process at the airport for pick up and drop off was as smooth and easy as I have experienced anywhere. It help makes the whole holiday so much less stressful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by KERRICK - 24 November 2023
" Overall very good. "
" Our first car developed a fault, so we returned it! Dollar/Hertz replaced it without any fuss at all and apologised for the inconvenience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by ANDREW - 22 November 2023
" Very unhappy with this, having had years of good autoeurope experiences. "
" Pick up was very slow, twice as slow as other hire desks in the airport. The car's air conditioning did not work, and we were in 25⁰-30⁰ heat. This company wanted me to spend a day of my holiday returning the car to the airport to swap cars. That is clearly unacceptable. No compensation was offered. This company suggested the car "upgrade" I already had was sufficient. I didn't ask for the upgrade, I did want air conditioning. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 2
FUERTEVENTURA, ES - Reviewed by ANTHONY - 19 November 2023
" Always find Autoeurope to be very efficient and straightforward to deal with. "
" The pick up at the desk was "VERY" slow, had to queue for 35 minutes which was unacceptable. They should have adequate staff if they know it's going to be a busy period. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LANZAROTE, ES - Reviewed by IAN - 18 November 2023
" Excellent value "
" This was a great experience, in comtrast to a recent experience in San Francisco where i had to wait 2hrs + yo collect my dollar hire car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by BRIAN - 17 November 2023
" As always, Auto Rurope was up to the mark. "
" Everything perfect until it came time to drop off. The signage for the Hertz drop off area was minimal and easily missed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ARRECIFE, ES - Reviewed by JOHN - 17 November 2023
" A good all round experience both picking up and dropping off the hire car, thanks "
" A good all round experience both picking up and dropping off the hire car, thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by GARY - 15 November 2023
" Everything else was perfect nice car easy drop off but 162 euros out of pocket "
" Shocking hard sell tactics to take out extra insurance at Hertz desk. He said if I didn't take it we would have to wash the car before bringing it back. My wife was very upset. He said there are always extra marks on the car when it's brought back so very unlikely you would get your 820 euros deposit back but pay 162 up front and you don't have to wash it. I've hired cars in many countries over the years I'm 57 now and visit the island often. He even tried to say you have no insurance. I said you couldn't let me take tge car without it so he said OK you only have 3rd party insurance which is all I wanted. I'm back now but still angry as he obviously does it with everyone making lots more money at the customers expense "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by GRAEME - 14 November 2023
" The counter staff at hertz were pushy and put the hard sell on me which was unnecessary. I will not knowingly use Hertz again "
" The counter staff at hertz were pushy and put the hard sell on me which was unnecessary. I will not knowingly use Hertz again "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by PETER - 13 November 2023
" I used AutoEurope in Italy in September and again in Malaga in November because it was all straightforward and trustworthy. "
" All good, no issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by MARK - 10 November 2023
" The only difficulty was finding the car and how badly it had been parked for collection. "
" Friendly efficient member of staff at the desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTANDER, ES - Reviewed by GRAHAME - 05 November 2023
" Easy site to use. "
" Third time used at Santander airport. Staff are very friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ANGELA - 31 October 2023
" The whole experience was easy on pick up, very easy to follow instructions etc "
" The gentleman who served me was very pleasant and made the experience very easy at pick up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by DAVID - 28 October 2023
" allways great service "
" got the right car but hibrid just deisel "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by MICHAEL - 16 October 2023
" All very good service but was advised to book Dollar directin future rather than via Auto Europe in case of need to make claims where necessary to pay Dollar first then claim back from broker (?) "
" Swift service. Given similar car to that ordered (though not not as big?). Drop-off experience very good. . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LANZAROTE, ES - Reviewed by DAVID - 15 October 2023
" Beware - agents are told to get extra revenue out of you by falsely fining you for tiny stonechips to the paintwork. "
" I was conned. I drove approx 150kms, on return the agent went straight to a tiny stonechip and said - you did not take the extra insurance - Euro 81. It was a farce, I feel cheated. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by MARK - 04 October 2023
" Smooth Slick Speedy And best of all excellent value "
" Car was less than 1000 miles and immaculately presented "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTANDER, ES - Reviewed by JOHN - 03 October 2023
" No issues all good "
" Easy on airport pickup "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ARRECIFE, ES - Reviewed by MARK - 28 September 2023
" Very happy thanks "
" Swift quality service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTANDER, ES - Reviewed by PETER - 20 September 2023
" Easy to arrange and deal with, competitive pricing. "
" Due to flight delay when we arrived at hire desk it was closed for lunch, knock on effect waiting several hours to be able to collect hire car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by IAN - 19 September 2023
" Good value "
" Good experience overall. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTANDER, ES - Reviewed by ROGER - 18 September 2023
" Everything was good EXCEPT the credit card block was not 950 euros as stated on my confirmation but 2200 euros!!!! I showed them the confirmation, they said to take it up with you "
" Everything was good EXCEPT the credit card block was not 950 euros as stated on my confirmation but 2200 euros!!!! I showed them the confirmation they said to take it up with you "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTANDER, ES - Reviewed by PATRICIA - 18 September 2023
" Good value and details of car etc were accurate "
" Process was smooth and straightforward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by SHARON - 08 September 2023
" Very pleased with the whole experience. "
" Quite an effortless booking and picking up the car experience. Very pleased with the service I received. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BARCELONA, ES - Reviewed by CRISTIAN - 08 September 2023
" Horrible, they never gave me the car, but they did charge me the rent for it, that day no one gave me an answer, it's just that it's Sunday and no one works, that's what they told me, so why do they charge the same? "
" They leased me a car, I paid for it and they never gave me the car, a scam "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SANTANDER, ES - Reviewed by EUGENE - 02 September 2023
" Fluent booking process "
" Long wait to pick up car due to limited number of agents "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
PALMA DE MALLORCA, ES - Reviewed by DIMITRIOS - 01 September 2023
" Great in every detail "
" It is actually Hertz and the service was perfect. The car as well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTANDER, ES - Reviewed by DARIO - 31 August 2023
" Rubbish "
" I raised a complaint "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LANZAROTE, ES - Reviewed by CARL - 26 August 2023
" I found Auto Europe to have good customer service and very good value for money and I hope that once you read this review and if possible resolve my problem then I would most certainly recommend you to others and also use your service again "
" The pickup and drop were trouble free, the vehicle was excellent and the staff were very helpful and friendly. However, after I gave the car back Hertz took 2 payments from my account. The first withdrawal was HERTZ PROA RENT A CAR £85.43 and the second withdrawal was HERTZ PROA RENT A CAR £2.46 They were both made on the 23 AUG 2023. I have called Hertz several times to ask why they have took these payments and no-one can tell me why. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by DEAN - 25 August 2023
" very good indeed "
" very impressed and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by EWAN - 18 August 2023
" Fine "
" Huge queue at airport that moved very slowly. Otherwise great. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by ALANA - 16 August 2023
" Good customer service at check in point and check out "
" Good customer service at check in point and check out "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZARAGOZA, ES - Reviewed by SARDAR - 15 August 2023
" good one "
" splendid "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MADRID, ES - Reviewed by ITALO - 10 August 2023
" I always use autoeurope for my car renting needs and want to keep using it, but sometimes I feel that the renting companies treat me different then if I had rented directly with them. "
" Everything was alright, the only downside was that I had booked a T-cross automatic or similar and they said they did not have any car for that category available. I asked them to upgrade me then, they said they could only offer me a car from a lower category as I had done the contract through autoeurope on a "promotional" rate. I found myself with no choice other than accept it. They gave me a peougeot 208. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
SANTIAGO, ES - Reviewed by GERARDO - 03 August 2023
" Experience with Auto Europe was excellent "
" They charged for a scratch under the front bumber after I had returned the car and without consulting me, they sent me an email as I was about to board the plane..... and then charged me over 300EUR for a 5cm sratch.... disgusting money making scam... I am convinced it was there when I took the car out.... but who looks under a bumber!! "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by SIMON - 28 July 2023
" We had rented an estate and we're told we would have a Kia Sportage with a considerably smaller boot than an Estate. So we had to pay to upgrade to a larger car. I was also told that the child car seat had already been paid for but I've subsequently been charged additionally for this On return, the operator at the return desk accused me of making damage. He refused to show me the form that showed pre existing damage. Luckily I had taken photos before I left the lot on collection. Still had to go to the desk and argue my cause. "
" We had rented an estate and we're told we would have a Kia Sportage with a considerably smaller boot than an Estate. So we had to pay to upgrade to a larger car. I was also told that the child car seat had already been paid for but I've subsequently been charged additionally for this On return, the operator at the return desk accused me of making damage. He refused to show me the form that showed pre existing damage. Luckily I had taken photos before I left the lot on collection. Still had to go to the desk and argue my cause. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 9
OVIEDO, ES - Reviewed by LINDA - 27 July 2023
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by PATRICK - 22 July 2023
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by ANNA GEORGINA - 21 July 2023
" The booking process was straightforward and the price was competitive with other providers. "
" Everything was perfect, except that the windscreen wash was completely empty, which could have been quite dangerous, as we were driving through dust and the windscreens became very dirty. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by ALEXANDER - 20 July 2023
" The experience was good but not perfect. "
" We believed that we had paid more for a larger 7 seater vehicle. We were told we had the correct vehicle. Fortunately the vehicle was a good size/ width for the very narrow streets. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BILBAO, ES - Reviewed by THOMAS - 19 July 2023
" only issue is the extra insurance I took out with autoeurope. Dollar do not recognise this and wanted me to take out theirs. "
" Very good, was given a brand new car, which was nice "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by CHERYL - 19 July 2023
" The car was perfectly fine, but the wait at the airportpickup was terrible. The rest of my party had to get a shuttle to pick up their car but were still away a good hour and a half before me. "
" The wait at the airport was ridiculous! "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
SANTANDER, ES - Reviewed by TIMOTHY - 17 July 2023
" Excellent "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by DAVID - 17 July 2023
" As above "
" As above "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by PAUL - 17 July 2023
" All good but it took a while to check the vehicle out as there were a number of damages not all of which had been documented. "
" The car already had a little more damage than anticipated but as somebody reversed into me on the second day it was probably fortunate. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FUERTEVENTURA, ES - Reviewed by GRAHAME - 14 July 2023
" I will be taking copies of my rental agreement to the counter in future so I can check what insurance I already have and what I don't need "
" . "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SANTANDER, ES - Reviewed by ANNE - 04 July 2023
" Normally I have quite a good experience with cars I book thro autoEurope. This was disappointing on the part of this individual Dollar employee "
" Pick up of the car was no problem. Very nice helpful staff at the desk. The car was lovely and clean and drove really well with no problems at all. On returning the car, however, although I was the only customer at the desk, I was disappointed when the staff member refused to check the car with me. She kept repeating that she could not until she phoned someone first. She said that would take up to 20 minutes and then she could confirm whether or not the car was OK and that the block was removed from my credit card. Anyway she said she would email me to update me. I had to go away but came back a couple of times between 20 & 30 minutes later but no one was at the desk. Then I had to go and catch my flight. I have still received no email from dollar. I was left anxious about the block on my credit card. But on checking my credit card account, it seems to be removed. I don't understand why - in this small airport with the car close by and no customers at the desk - this employee could not just step out and check the car; or at least keep her word to be back in 20 minutes or send an email. I was disappointed. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 10
SANTANDER, ES - Reviewed by ROBERT - 29 June 2023
" Trustes and competent "
" Seamless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by CHRISTOPHER - 29 June 2023
" As above "
" The wait to collect the car was over an hour , the process when you get to the counter is too long "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by RICHARD - 15 June 2023
" All good "
" All good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PALMA DE MALLORCA, ES - Reviewed by DAVID - 11 June 2023
" Easy to book and easy to pickup what was a new car. What more could you ask for. "
" Great from pickup to drop off - superb! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by GERALD - 28 May 2023
" Not very satisfactory "
" Very long wait in Madrid. Car requested was not available. Replacement car unsuitable due to height of passengers. Upgrade was expensive. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by SUNEIL - 18 May 2023
" Excellent. Easy to navigate website. Good prices. Voucher accepted at the rental desk and off you go! "
" Really excellent experience. Their desk is in the terminal and easy to find. Cars are a short min walk away. Staff very friendly. The car was brand new and excellent. Drop off easy and very quick. Right next to departures. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by WILLIAM - 13 May 2023
" Auto Europe has always acted on my behalf within their contracts with car hire companies "
" Dollar/Hertz refused to accept the insurance document at pick up even when we showed them the Auto Europe confirmation. They insisted we take their insurance at a cost much higher than Auto Europe. As this occurred at 2350 on Sunday we had no alternative but to pay. The next day I attempted to contact Hertz by phone/online to cancel the insurance. It proved impossible to reach the airport office/Hertz Espana/Hertz Europe as their systems did not recognise the 'K' reservation number. Latterly I lodged a complaint via Resolver.co.uk. Hertz refused to deal with this until the rental was complete. On completion they replied that I used their insurance so we had to pay! If they do not accept to refund via the Resolver system it provides for a free of charge resolution under consumer law and/or the supplier's policies. Extremely poor customer service "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by NEIL - 09 May 2023
" Good prices and Great overall experience "
" Great, simple and smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by ALAN - 17 April 2023
" Counter is very slow, even though I had pre-filled all info as requested it had to all be re-entered. I was then given automatic by accident and had to return to desk and wait on queue. Car was excellent, please speed up the counter! "
" Good value, brand new car "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PETER - 15 April 2023
" Faultless "
" Great experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by ANDREW - 14 April 2023
" Easy booking process "
" Friendly staff "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by DAVID - 04 April 2023
" All good apart from the comments above "
" Very happy with vehicle, but object to being told that the vehicle was not ready, but I could have one straight away if I upgraded and paid more. I refused and of course the vehicle was ready. This is just not necessary and would put me off using you again. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRANADA, ES - Reviewed by ARNO - 31 March 2023
" Good choice of rental companies, decent prices "
" I see in the Rental voucher the excess is covered for £3000 ; Dollar /Hertz insisted there was still a 1500Euro excess on the rental and would have charged 95.00 Euro to cover this. As this caused me me concern and I took out additional Excess cover which was not needed after all... "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by DARYL - 23 March 2023
" I am very happy with my rental experience. "
" I couldn't be happier. I had dealings with two members of staff who I called for assistance. Once when I was in the rental car and another time once I was back in my home country. Both times the staff involved helped me sort out my issue. They are very professional and courteyous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by PETER - 17 March 2023
" Overall very good service and value "
" Easy to reserve and collect, we took an upgrade offered to us. Only issue with car was the service light was on, but it was clean and spacious. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by CLARENCE - 20 February 2023
" Very easy to work with "
" Very easy to work with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAVID - 16 February 2023
" I always use Autoeurope when travelling abroad "
" Vet smooth experience "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by KIERAN - 14 February 2023
" problem free. "
" no major issues - would have liked a better map of the island. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by EDWARD - 29 January 2023
" Very good quick service when picking up and dropping off the car. "
" Very efficient service and good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by STEVEN - 23 December 2022
" Used Autoeurope many times over the years always efficient and provide excellent service. One of the very few companies that answer the phone quickly and able to talk to a person who can resolve issues for you. Highly recommend this company "
" Empty tank for wiper wash. Interior windows not clean. Difficult to ascertain damage to the car because of poor lighting. Customer service slow on pick up and drop off. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 6
FUERTEVENTURA, ES - Reviewed by LAWRENCE - 17 December 2022
" Same reason, I do not make recomendations. Wrong question. "
" I simply do not make recomendations. Wrong question so it gets a wrong answer, if you ask me what I would tell anyone who asked about 5he hire, then I would give a different answer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by AMBER - 30 November 2022
" See above "
" The guy on the check in desk spoke in very fast Spanish and was very insistent and really trying to scaremonger us into upgrading the vehicle and upgrading the insurance, even though I explained we didn't want it and that I already had car hire excess insurance. He informed us we were not permitted to take the car off asphalted roads, which makes exploring and visiting beaches very limited. If I had known this at time of booking I would have chosen a different firm. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by GARETH - 31 October 2022
" Autoeurope are my go to for car rental worldwide. Always competitive, good admin and no fuss with using their vouchers. "
" Excellent price vehicle from Dollar in Malaga. Quick and efficient counter staff on collection - no hard sell but a good value upgrade of vehicle was offered. Nice car including sat nav ideal for my needs. Return easy to and final invoice sent within minutes to confirm receipt and final charges. Good experience and good value - well done auto Europe once again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by RICHARD - 21 October 2022
" Very good "
" Excellent hire car company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by DAVID - 12 October 2022
" Unless you know how the system works and the locations involved it is a nightmare. Dollar needs to work with the airport authorities as it is a complete negative to a stranger arriving at such a wonderful destination. "
" The instructions given to locate the courtesy bus were misleading and inadequate. Also, there were no signs in and around the arrivals area inside and outside or any Dollar branding to help identify a bus stop location. It was not until I found a transport supervisor that was I able to find the bus. Once on the bus everything was fine. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by ANTON - 03 October 2022
" besides the few things I have mentioned it was pretty much ok. "
" The Vehicle could have been cleaner in the interior and outside. The digital speedo cluster and the satnav screen very dirty and grimy. The drivers mat was missing. Being a PHEV vehicle it should have been plugged in and fully charged, but was not and just about completely flat. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FUERTEVENTURA, ES - Reviewed by BARRY - 15 September 2022
" Read comments! "
" You have charged us twice, on arrival we upgraded vehicle, accepted additional cost of 5 euros per day but you charged full amount. We had prepaid. Please provide an email address to contact you to resolve. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by MUHAMMAD TAHIR - 08 September 2022
" I reccomend for all to book directly with the car providers companies and dont choose brokers "
" its totally fake and cheeting i have to pay a lot more when aquire a car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FUERTEVENTURA, ES - Reviewed by IAN - 14 August 2022
" Very disappointed for reasons given. The staff were less than helpful, a "not our problem" attitude and language barrier used to continually brush us off! Got off to a bad start and the experience only got worse! "
" Was kept waiting 35 mins whilst previous customer was served...no apology for delay. Had a puncture and followed the advice of the adviser which resulted in a charge of 95 Euro, despite being assured there was no charge and our belief that tyres were covered! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BILBAO, ES - Reviewed by ANTONINO - 14 August 2022
" Booking experience easy. Pick up and drop off smooth! Will use again "
" Very helpful and professional staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JULIAN - 14 August 2022
" We had to cancel and rebook on the day. Was charged a cancellation fee, which we accepted and was told the refund would be arranged immediately. 7 days of emails and phone calls until we finally got confirmation that they would refund and then told it would be another 10 working days. "
" We had to cancel and rebook on the day. Was charged a cancellation fee, which we accepted and was told the refund would be arranged immediately. 7 days of emails and phone calls until we finally got confirmation that they would refund and then told it would be another 10 working days. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by SARAH - 12 June 2022
" It was really easy to make the booking and I really appreciated the free cancellation option. "
" Our flight arrived after the check in desk was supposed to close following an hour delay, but the staff stayed and waited and were really pleasant. The car was nearly brand new and the check in process was really quick and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by VINCENT - 07 June 2022
" I'm happy with the service from Auto Europe, but not from Dollar/Hertz for the reasons stated above. "
" I was stood in a queue at the Hertz counter at Malaga airport for well over an hour, and there were only 6 or 7 people in front of me when I arrived. That is unacceptable and for that reason I am unlikely to use Dollar or Hertz again. The check-in staff took too long and blamed their superiors for the delays, who apparently refuse to provide more staff. So unfortunately it would appear that Dollar/Hertz are putting profit ahead of customer experience. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by JANET - 06 June 2022
" .... "
" Pick up was efficient. Still haven't received petrol money back in to my account 10 days later "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 7
PALMA DE MALLORCA, ES - Reviewed by YANNIS - 31 May 2022
" Unhappy about the no refund of returning the vehicle almost 36 hours before it was due. "
" All very-very good, including the upgrade for 5 € a day "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by PHILIP - 23 May 2022
" All worked fine. There is the constant query about what happens in the case of an accident. Who pays what. It's a precarious position to be in if you don't pay to have zero excess with the company that gives you the car "
" It was all through Hertz. So if that qualifies then it all went to plan "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by NEIL - 28 April 2022
" Everything was excellent from start to finish "
" Every thing was excellent from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by WILLIAM - 18 April 2022
" No problem at all. "
" Very easy to deal with. Pleasant staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JEREZ, ES - Reviewed by PETER - 18 April 2022
" It took overtwo hours to get to be served atthe counter. This wasn't the staff members's fault - there was only one of her and she was doing her best. But it took 30 minutes per customer. When it was our turn - after two hours - she found out that our car needed to be filled with petrol. This took another 30 minutes. Then we were given the choice of a huge excess or paying £240 more for proper insurance. So the total bill was more than £900. I'm fed up with being ripped off like this. Why don't your prices include proper insurance? I pay this amount fo insurance for a year! Does any one read these comments? "
" It took over two hours to get to be served at the counter. This wasn't the staff member's fault - there was only one of her and she was doing her best. But it took 30 minutes per customer. When it was our turn - after two hours - she found out that our car needed to be filled with petrol. This took another 30 minutes. Then we were given the choice of a huge excess or paying £240 more for proper insurance. So the total bill was more than £900. I'm fed up with being ripped off like this. Why don't your prices include proper insurance? I pay this amount fo insurance for a year! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by CHRISTOPHER - 28 March 2022
" Nice service at Gran Canaria airport. Car was as per the description of what I booked, which is appreciated. "
" Nice service at Gran Canaria airport. Car was as per the description of what I booked, which is appreciated. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by MICHAEL - 24 March 2022
" Even though Dollar were a disappointment I have a car booked with you in August at Palma de Mallorca , I usually book with you twice a year an will always remain loyal . "
" I did not realise until the receptionist told me that Dollar is the downmarket side of Hertz . She informed me that Dollar cars will be , usually cheaper, older , higher mileage and not always in such good condition, that was certainly the case with our Yaris , a big disappointment compared with the picture on your confirmation of a Clio , I realise you never , ever get the car shown but the elderly Yaris was not what I expected. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
SEVILLA, ES - Reviewed by NICHOLAS - 22 March 2022
" No issues and will use you again. "
" Nobody on site to receive the car. This leaves the customer open to allegations of damage they can't refute as they are not present. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by LUCINDA - 15 March 2022
" Simple, straightforward and easy to use, providing high quality cars at an excellent price. Would use again "
" Very easy to deal with and nice, high quality, new cars. Would use them (and AutoEurope) again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MIKE - 14 March 2022
" Apart from the fuel and no staff on duty at the airport always had good experience with Dollar "
" The fuel level was meant to be full but was not I alerted the staff to this and my hire record was updated. I decided to fill up anyway, but there was no staff available return uo Alicante airport as office was closed and it was key drop I a box and no opportunity to discuss the matter. Car hire companies very quick to charge the customer for not returning full of vehicle shame they can't refund for the additional fuel I put in the tank. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 9
LANZAROTE, ES - Reviewed by JOSS - 11 March 2022
" I paid for one day which was the charge of £56. I contacted customer services prior to collecting the car; stating that I would like an extra day. Customer services advised to sort it with the desk on the day. Then went to the counter, the second day wasn't the same rate as £56, but actually got charged £70 for day 2! It was £35 for the car but she didn't decide to mention the £40 insurance. It was so much cheaper if I'd have done 2 days via the website booking. If I knew the extra day would have been £70 I wouldn't have proceeded. Basically feel mugged off. "
" See below full comments "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SANDRINE - 24 February 2022
" It was excellent "
" It was extremely smooth, probably one of the best car rental experience I have had. Very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by ROBERT - 10 February 2022
" Auto Europe did their part, my problem is with Dollar /Hertz. "
" Arrived at the desk and waited a long time due to only one agent who seemed to take ages processing each rental. When we got served were told that since I was an hour ahead of my expected pick up time they did not have a car in the group we booked. Option was to wait for over an hour in the hope that a care was returned or pay more for a car which was available. Havin been travelling for many hours we took the second option and paid €93 more. When we actually picked up the car there were lots in the group we had booked. When we returned the car the agent confirmed that everything was in order so I asked for a receipt confirming that the car had been returned with no damage. He told me that I would receive that by email. That was a week ago and I still have not received a receipt. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 9
ZARAGOZA, ES - Reviewed by PAUL - 21 January 2022
" Car hire can sometimes be difficult with pushy hire desk staff. On this occasion the hire desk agent was most helpful and professional "
" Agent on desk was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by DAVID - 27 August 2021
" Everything was good except the nonsense over the excess coverage payment. "
" All good except: I had Auto Europe Full Protection. However, Dollar (Herz) took a Euro 770 of my debit card to cover the excess-this was refunded when I returned the car undamaged. The problem is that this was actually taken out of my account and then refunded. In the past (ie Europcar)-no actual charges have been made but simply a potential payment made. In this with case Dollar (Herz) I incurred two sets of foreign exchange admin charges of £20, one when the Euro Excess Cover Charge was converted to pounds and then back again into Euros. There are ways to do this without costing me £40. Unclear to me. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by PAUL - 22 August 2021
" Great price Great service "
" Great service Quick transfer Nice car No hard sell "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by EMMA - 04 August 2021
" Instructions on where to pick up the shuttle were missing. Dollar said these are provided to brokers but often not passed to the customer. There is no signage allowed at the airport for off-airport cars so it is vital you provide this. "
" Very good. Signage at airport for shuttle service would help tho. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PALMA DE MALLORCA, ES - Reviewed by ALEXANDRA - 30 July 2021
" It was hard to figure out where to wait for the shuttle bus. And then the address of the drop off wasn't working with the gps. A little more signaling would be good. The service at the counter though was very good and very efficient. The car was very good too and rode smoothly. "
" It was hard to figure out where to wait for the shuttle bus. And then the address of the drop off wasn't working with the gps. A little more signaling would be good. The service at the counter though was very good and very efficient. The car was very good too and rode smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by TIM - 28 July 2021
" Great "
" All goo thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by LATIF - 29 December 2020
" It's not dollar but hertz and there are no signs at airport for dollar Paid for full insurance with auto europe but was asked again by Hertz agent to upgrade insurance and to pay for upgrade of insurance Deposit taken of around £500-600 and has NOT BEEN RECEIVED back from Herz so it's not Dollar! "
" No signs Paid for full insurance with auto europe but was asked again to pay for full insurance Deposit taken of around £500-600 and has NOT BEEN RECEIVED back from Herz so it's not Dollar! "
Value for Money: 2 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 2
FUERTEVENTURA, ES - Reviewed by ENRIQUE - 27 October 2020
" Very friendly staff "
" Very friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by STUART - 11 September 2020
" . "
" Great vehicle but the pick up at the airport was non existent I called the number provided and was then put through to an answer machine. After an hour of waiting, in the correct place, we had to take a taxi to Dollar to collect the car at a cost of 16 euros "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by JUKANTI - 22 August 2020
" Auto Europe didn't provide information clearly that after 9 pm there is no pick up from Dollar. I had to pay for taxi to go to the villa. I spent 65€ on taxis and bus. "
" Hi I was in pick up point at 9.05 pm and waited for 30 minutes. I was told there is no pick up from Dollar and I had to take a taxi from airport to Playa Blanca which cost me 55€. Next day I had to take a bus, taxi to pick up car from Dollar. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
ALMERIA, ES - Reviewed by KEITH - 12 August 2020
" Unfortunately due to the UK FCO guidance changing the day our rental was due to commence we were unable to travel. Whilst we have emailed Auto Europe customer service we have been told no refund can be provided in these circumstances. Whilst we understand our travel issue is not the fault of Dollar we would have appreciated if Auto Europe and Dollar could have shown good will and provided a refund under these unusual circumstances. "
" Unfortunately due to the UK FCO guidance changing the day our rental was due to commence we were unable to travel. Whilst we have emailed Auto Europe customer service we have been told no refund can be provided in these circumstances. Whilst we understand our travel issue is not the fault of Dollar we would have appreciated if Auto Europe and Dollar could have shown good will and provided a refund under these unusual circumstances. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
ALMERIA, ES - Reviewed by FELIM - 09 August 2020
" No contact from Dollar is so frustrating. I would recommend never to use Dollar. "
" My flights were canceled and I have been trying to contact Dollar/Thrifty for reimbursement. I have completed web-site contact information twice with no response. Please confirm when reimbursement will be issued "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PALMA DE MALLORCA, ES - Reviewed by STEPHEN - 06 August 2020
" All reasonable in terms of price and practical arrangements "
" It all went smoothly, we upgraded for a reasonable price and the car was a success. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by RHYDIAN - 05 August 2020
" Nothing to add. Very disappointed that a large company would try to cheat me. "
" There was no one at the desk when I returned the car.The desk was empty from 12-4pm. I posted the keys as requested. When I returned home I was told I had damaged the car. I provided proof that this was not the case and the problem was resolved. I paid a lot to rent this car and feel that undue stress was added to the experience. I am not happy. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 4
PALMA DE MALLORCA, ES - Reviewed by JOHN - 28 July 2020
" Where we stayed you needed a car and we explored the many beautiful beaches around Majorca. "
" Quick and efficient service at both pick up and drop off. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by HAYLEY - 20 July 2020
" Nice new car was received. I didnot get any hassel on buying extra insurance cover. So it was good value for money "
" The staff were very friendly. She didnt push on up selling any extra products. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by CARL - 12 July 2020
" No problems "
" Excellent thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS PALMAS, ES - Reviewed by TOMAS - 04 July 2020
" Because of corona virus I didn't use the Car and your company take money from mé anyway I m very disappointed "
" Because of corona virus I didn't use the Car and your company take money from mé anyway I m very disappointed "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by JASON - 18 June 2020
" Having tried cancelling our booking due to the coved issue, i was directed to the website, after going around and around in circles and getting no where, I tried ringing, this was also a waste of time, again going through options and waiting in a queue for hours, still got no where, due to the coved epidemic this should have been an automatic cancellation, with my £96 refunded. "
" Having tried cancelling our booking due to the coved issue, i was directed to the website, after going around and around in circles and getting no where, I tried ringing, this was also a waste of time, again going through options and waiting in a queue for hours, still got no where, due to the coved epidemic this should have been an automatic cancellation, with my £96 refunded. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PALMA DE MALLORCA, ES - Reviewed by PHIL - 01 April 2020
" Very poor from Dollar. Difficult circumstances however this was low season surely customers should have been informed of arrangements by email/ text or phone call . I also called Auto Europe but got no help from an advisor who did not seem very clue up. All in all a very poor experience. "
" Difficult circumstances admittedly. Arrived and collected car 13/3/20. Spanish lockdown in force 14/3/20. Unable to use car from then. No communication at all from either Dollar or parent company Avis. Telephone not answered. Repatriated 20/3/20 , a week early . Dollar compound locked and deserted. Managed to get someone from Avis on the phone. He told me to leave the car at the Avis section at PMI airport and to drop the key in the key box. This I did leaving the car with a full tank and undamaged. I have heard nothing from either Dollar or Avis since my return to the UK. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 7
SEVILLA, ES - Reviewed by KEITH - 29 March 2020
" Did not happen! "
" Holiday cancelled due to corona virus "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by HUGH - 23 March 2020
" Our original flight departing Gran Canaria was cancelled due to COVID-19 and we were required to extend our rental by 1 day. We are unhappy that the cost of 1 day extension was 42 Euros as the cost of original 5 day rental was 60 Euros. We were told by the Dollar staff that this high one day fee of 42 Euro was what Auto Europe charged and they couldn't change it. This was a an unreasonable charge for 1 extra day and we are requesting a partial refund. "
" Our original flight departing Gran Canaria was cancelled due to COVID-19 and we were required to extend our rental by 1 day. We are unhappy that the cost of 1 day extension was 42 Euros as the cost of original 5 day rental was 60 Euros. We were told by the Dollar staff that this high one day fee of 42 Euro was what Auto Europe charged and they couldn't change it. This was a an unreasonable charge for 1 extra day and we are requesting a partial refund. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by SHAUN - 19 March 2020
" Always use auto Europe as what it says on the contract is what you receive no fussing with extra charges when you pick up the car "
" Staff warm and helpful . Easy process to get car . Quick efficient airport transfer. Upgrade was offered at a no nonsense price and accepted car was new and a dream to drive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by MICHAEL - 18 March 2020
" As above "
" very easy pleasant staff, nice car, all made very easy, would definitely use again. Nothing like our experience with that rip off firm gold car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by HELEN - 18 March 2020
" Courteous, efficient service. Thank you Jezabel (check in) & Alesandro (check out) at Arrecife branch of Dollar Car rental. "
" Fantastic service - especially from Jezabel & Alessandro. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by PAUL - 18 March 2020
" Once we have received the car, all ok. "
" Waiting to be collected at the airport was frustrating - had to wait 30 minutes. Would be better to place a Dollar stand close to the Spar supermarket so people know where they are supposed to be. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by MARTIN - 17 March 2020
" Autp-Europe as good as ever - I've used them for preference for the last 20 years. Thank you. The Dollar people were helpful and efficient. There's just that question mark over airport meeting place... "
" All fine except arrangements for pick up by shuttle bus at airport. It's OK but the instruction "meet near the shop" is hardly sufficient to give confidence one is in the right place when the driver isn't yet present. They need to arrange for a prominent "MEET HERE FOR DOLLAR" sign to be positioned at the appropriate airport door. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LANZAROTE, ES - Reviewed by PHILIP - 16 March 2020
" trouble free "
" another great week's car hire . Many thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by NILUFER - 15 March 2020
" Good company, good cars. "
" Great company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by PETER - 09 March 2020
" When we were trying to locate the Dollar rep we rang you and left a message for assistance but you did not return our call. "
" The pick up was very delayed as we were told the rep would be waiting. There was nobody there and we wandered around arrivals for 20 minutes. We eventually saw someone who explained that they don't send a shuttle bus from their depot until they are dropping off passengers as well. They then come into arrivals and wait a few minutes before leaving. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by DAVID - 05 March 2020
" It all went fine except for the above. "
" We arrived in a sandstorm so needed the windscreen washer to work but it did not. I put water in and it poured out of the bottom. On return they could not print off a receipt confirming the deposit would be returned. They said it would be emailed but it never was. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 6
GRAN CANARIA, ES - Reviewed by JOANNE - 05 March 2020
" Initial pick could be improved. However no complaints about actual collection of vehicle, drop off and return to airport. "
" Collection at airport by Dollar staff was poor. There was no sign as to where to meet. Had to ask others and hang around not sure what was happening. Once collected driver was uninterested and walked 200 yards ahead of us. He opened back door and went to the front of the van. I had to put the cases in the back. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
FUERTEVENTURA, ES - Reviewed by COLIN - 29 February 2020
" See above, never again will use Dollar at this airport. "
" Pick up staff tried to get me to take an upgrade and also buy excess insurance. Very poor explanation of excess charges. Had to wait over 20 minutes for the shuttle bus and another 30 mins to complete the hire paperwork. Only 2 staff on counter. Returning the car was even worse only 2 staff working with huge queues of people waiting to collect and return cars. This depot is grossly understaffed. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
BARCELONA, ES - Reviewed by GURJEEV - 28 February 2020
" great price "
" Car had a few additional scratches that were not noted so you need to remember to do a thorough check before taking it out. Otherwise a great experience. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LANZAROTE, ES - Reviewed by MYLES - 26 February 2020
" Na "
" Three points: 1) the details on how to get to the Dollar rental office were on the back pages of the voucher. The directions were not great. This delayed us by 25 mins. After a flight and with kids, not great. Show on front page with map to shuttle bus. 2) Fuel gauge was not at maximum on pick up as compared to when I filled it on drop off. 3) other car companies in Lanzarote offer child seats at no extra charge. Dollar's rate was almost the same as one weeks rental. This is why I brought my own seat "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by GARY - 23 February 2020
" N/a "
" Speedy check in - upgraded our vehicle for a nominal fee. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LANZAROTE, ES - Reviewed by CARSTEN - 19 February 2020
" The only negative thing was the deposit for petrol 100 euros was taken from my account on the day we hired the car for petrol when I returned the car 28 days later I was assured that as the petrol tank was returned full the 100 euros would be refunded back into my account . I now have to wait for this to happen "
" We have used dollar before positive experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MARTIN - 15 February 2020
" Auto-Europe have supported me in very many instances where accounting "mistakes" have been made by end suppliers and I've invaribly been reimbursed. One observation, if I may, your website has suffered in recent months by offering only a very limited choice of end suppliers at some destinations. This has led me to choose another co for my next rental for the first time in many years. "
" At Alicante the Dollar rentals are via parent co Hertz desk. As expected the rental was conducted in a professional manner by a pleasant and personable operative. Worth paying the extra to avoid the hard sell at the hands of the "el cheapo" charlatans at this airport. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LANZAROTE, ES - Reviewed by RODERICK - 29 January 2020
" great experience for car hire "
" offered upgrade but declined as was not required, pick up and drop off at airport very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by MATTHEW - 09 January 2020
" Dollar were excellent, will definitely book with them again. "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS PALMAS, ES - Reviewed by SHAMIM - 05 January 2020
" All good online booking "
" Contact at airport was not so easy to find for transfer. Kia stonic nice new vehicle however the boot was very shallow; particularly as my son has a wheelchair; only just managed to squeeze in with luggage. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MADRID, ES - Reviewed by ADAM - 01 January 2020
" Good experience with auto europe "
" Extremely unhappy about being charged for damage that wasn't mine and the person taking the vehicle refused to Look at the evidence I had the damage was already there. It was recorded incorrectly when I picked up the car but that is not my fault "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by EMMANOUIL-IOANNIS - 24 December 2019
" So far good value. Keep the prices down! "
" Very polite staff and brand new cars. Had bit of a wait for the minivan at pickup but everything was fine after that. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by ANDREW - 22 December 2019
" See 3 "
" Every thing was excellent. The only thing was that there were no details as to how to get to the Dollar offices. We could easily have spent ages finding the pick up point. However, once we found the pick up bus everything went with out a hitch. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by PHILIP - 12 December 2019
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by PETER - 11 December 2019
" Was very surprised by the cost being so low - was happy to upgrade when we arrived for just £3pd extra. Excellent value for money "
" Was very surprised by the cost being so low - was happy to upgrade when we arrived for just £3pd extra. Excellent value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by ROBERT DEREK - 07 December 2019
" The car was excellent, very satisfied, good to drive, would be happy to use again. "
" The car was excellent, very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by CHRISTINA - 28 November 2019
" All the staff who helped us were really lovely. The journey from airport was simple and quick "
" Very friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by LESLIE - 23 November 2019
" good service "
" very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by BARRY - 22 November 2019
" Very easy to book. Courtesy/info email just before travel. Very efficient. "
" Everything was done by Hertz. We turned up at the return desk by mistake but a very helpful lady sorted everything out for us with a smile and no grumbles. Returning the car was very easy, simple and quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by ALEXANDER - 17 November 2019
" as before "
" Having hired numerous cars with varied companies our experience on this occasion was good. There was no hard sell to buy extras that we know was unnecessary. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by EDWARD - 29 October 2019
" Overall very good "
" no hassle from start to finish Only limited attempt to sell me their insurance, and happy when I showed I had my own. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by RUSSELL - 27 October 2019
" Would use this company again "
" Good all round experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by ROBERT - 17 October 2019
" Easy to book with Auto Europa good price etc . Good experience no hassle at the Dollar counter no hard sell, all in all a good experience and I would use again "
" Had too wait about 10 minutes for minibus . We loaded our cases and were on our way to Dollar depot. We were sorted in no time at all and were on our way to Cala Bona, On return I parked on the vehicle return park the car was check over went into the office the girl said everything was ok and my deposit was refunded the very next day "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by MICHAELA - 12 October 2019
" Transfer point atvairport could be clearer. No dollar sign visible but luckily bus was there "
" Took a long time to check the car on pick up as every single tiny scratch noted inside and out rather than the usual 'anything over 2 inches' "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by JULIE - 08 October 2019
" Very easy and great service on pick up and return. "
" Very easy and great service on pick up and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by GAVIN - 07 October 2019
" I have used Auto Europe for many years and have always been happy with prices until recently. Auto Europe this year have had an aggressive email campaign for special offers but when one investigates these offers they are not special offers at all! "
" Dollar service overall, was excellent however the car was not clean when we picked it up and it had many scrapes and bumps for a low mileage car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BILBAO, ES - Reviewed by CARL - 05 October 2019
" Collection of car and drop off very easy. "
" Dollar counter Staff were very efficient and straight forward. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by GEORGI - 04 October 2019
" Very comfortable for a family car, we did choose Nissan for our holiday trip in Fuerteventura ! Very happy with our choice, whoever goes there should rent a car so you can see the whole beauty of the island ! "
" Very friendly, good quality service, perfect condition of the car, good prices, economy car ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by PAUL - 03 October 2019
" Definitely one of my best car hire experiences in Europe "
" Definitely one of my best car hire experiences in Europe "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by DAVID - 01 October 2019
" All staff I dealt with were extremely helpful and pleasant and made me feel like a valued customer "
" We where an hour late landing and the dollar transfer driver was very helpful, contacted the office to tell them not to close as we were on our way. When we arrived at the office the hand over was quick and easy , even told me directions to hotel . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by PAUL - 01 October 2019
" Disappointed because when we have hired cars though you before, everything has been so good. "
" Had to wait 1 hour to be picked up at the airport terminal. The car had damage on it which was not shown on the hire sheet, but luckily we spotted it be for we took the car. We should of had a zero insurance excess but on the hire agreement it said there was a 650 Euro excess. They get you to sign a screen before they print of the hire agreement. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by PHILIP - 30 September 2019
" As above "
" Friendly efficient service, particularly from Robert on the reception desks! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by DIRMUID - 30 September 2019
" All went smoothly. "
" Good experience -only downside is that Dollar office at Mallorca is outside the airport so takes longer. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 29 September 2019
" Overall good. Car was clean, as advertised and performed well however driving around for a week with a lot of damage down one side was not ideal and an alternative in the same class was not made available at pick up. "
" Drop off location in Madrid very difficult to navigate to...strongly suggest people use Street View prior to leaving otherwise you'll be directed into the station. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FUERTEVENTURA, ES - Reviewed by KARTIK - 28 September 2019
" Satisfied "
" Comfortable and convenient even though the Dollar office is few mins drive from airport. Shuttle service from Dollar was prompt. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by KEITH - 26 September 2019
" very happy "
" Very smoth and helpful at all times good vehicle generous upgrade on collection "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by TREVOR - 16 September 2019
" See 3 above "
" Off airport pick up but airport drop off to make life easier. All very smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by SIMON - 16 September 2019
" Amazing! "
" Was a little difficult to find as I was looking for a Dollar desk at the airport - then went back to the arrivals hall and noticed someone with the clipboard waiting for us - I think that could have been made clearer, but after that the whole experience was flawless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PAUL - 15 September 2019
" See section 3 "
" We have no issues at all with the actual car itself. However, the staff at the rental desk were insistent that we did not have full insurance cover included and we were advised that an additional amount of Euro 93.52 was required to ensure we had full cover (Super Cover). We felt obliged to take this additional cover despite us believing we had already paid for this with yourselves. It was made clear that none payment of this additional charge would have been at our own risk and expense should an accident or damage occur. We'd like to hear from you to clarify the insurance position as we feel this additional cost was unnecessary and at a high premium for what amounted to 2 days car hire. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by DAVID - 14 September 2019
" PLEASE SEE QUESTION 3 ABOVE. "
" MY CREDIT CARD HAD BEEN STOPPED IN ERROR BY SAINSBURY'S. THEY HAVE APOLOGISED SINCE AND PAID ME THE EXTRA £225 I HAD TO PAY AT THE DOLLAR DESK FOR EXTRA INSURANCE I DID NOT REQUIRE USING MY VISA CARD. I HAVE EXTRA COVER PURCHASED IN THE U.K. EVERY YEAR WHICH IS AN ABSOLUTE FRACTION OF THIS. I NOW FIND THAT I WAS ALSO CHARGED A £47.25 TAX WHICH I WAS NOT AWARE OF, AND I DID NOT INITIAL FOR. THE CAR, STAFF SERVICE AND THE CAR ITSELF WAS EXCELLENT. THE TAX ISSUE MAY HAVE BEEN LOST IN THE TRANSLATION, BUT THE TOTAL EXTRA COST OF £332.8Ip. IS TOTALLY UNACCEPTABLE. I WOULD AT LEAST APPRECIATE THE £47.25p. THAT I AM STILL OUT OF POCKET BEING REIMBURSED. I CONSIDER THIS GROSS OVERCHARGING WHEN PEOPLE ARE IN A DIFFICULT SITUATION A FORM OF RACKETEERING. I WILL BE TAKING THIS FURTHER AS AN ISSUE IF I AM LEFT OUT OF POCKET. BECAUSE OF THIS OVERRIDING ISSUE I AM UNABLE TO COMPLETE THE SURVEY ACCURATELY. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTIAGO, ES - Reviewed by JUAN JOSE - 10 September 2019
" Very good ecperience "
" Long wait to be served at the counter but overall good service "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SANTIAGO, ES - Reviewed by SERGEI - 10 September 2019
" Long queue, had to wait for two hours. The prepared car was in lower class as initially purchased, the time to get another car was not acceptable. "
" It took me two hours to get the car. First the prepared car was in lower class as initially purchased, second the time to get another car was not accptable. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MENORCA, ES - Reviewed by PAUL - 06 September 2019
" Excellent service. Thank you. "
" Excellent from start to finish. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by GARETH - 05 September 2019
" Short wait for transfer from airport. Really efficient lady on reception desk to sort hire. Advised a very small charge to return vehicle to airport to make it easier on return. "
" Really helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DAVID - 04 September 2019
" Took a long time to sort out,but then everything went well "
" Best so far "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by ALISON - 03 September 2019
" AutoEurope made the booking process very easy and we were very impressed by the range of options, including insurance options, which gave us great peace of mind for a little extra money. We would definitely recommend. "
" Service was friendly, polite and helpful. We didn't have any issues whatsoever - and no queuing or long waits - and would not hesitate to recommend Dollar to friends or family. The vehicle was clean, modern and in line with our expectations from the booking, and the drop-off was really easy, especially given the proximity of the petrol station opposite. Really pleased all round! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by PJ - 31 August 2019
" a lot of back and forth between main desk on handover was very time consuming. "
" After reading all the reviews of car hire in Europe I was very anxious about all the bad experiences people have had, however I did not experience any difficulties at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LANZAROTE, ES - Reviewed by SIMON - 31 August 2019
" Autoeurope mislead me overcharged me and were a complete contrast to Dollar. I ended up paying twice for a car that I could have just got far cheaper if I had dealt with Dollar directly. The customer service advisor contradicted himself when I called to complain and ask for a refund. No refund given just patronised by the adviser. You were fully aware of certain aspects of problems I could encounter and failed to make me aware resulting in being charged twice. Very negative experience overall on the first time I have ever rented a car. I will not use you again and will be leaving negative tripadvisor comments. I will also be contacted a family friend who is a travel journalist and will be making her aware of my experience so she can pass this on and avoid others getting ripped off by yourselves. "
" Efficient service, easy terms laid out that were not expensive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by MARK - 30 August 2019
" a very smooth and efficient service by all "
" Friendly efficient staff with good advice regards returning the vehicle etc "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by MASSIMILIANO - 28 August 2019
" auto europe the top "
" the customer service operator was really unkind and I think he gave me a smaller car in my category kind guys in the garage "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by IAIN - 27 August 2019
" Part from the above fine, insurance still seems to be an industry issue here. "
" All was good until drop off only one poor guy inspecting the vehicles and with lots of people trying to make their flights and getting stressed "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by MARK - 27 August 2019
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by MALCOLM - 25 August 2019
" Detailed above in the dollar experience, overall not particularly satisfied with the primary product which was a good condition and clean hire car which is what I did. It receive! "
" I was persuaded to upgrade the car at Barcelona airport which did make sense as we were driving from Barcelona down to Malaga, however the car was not really in good condition with 80k kms on the clock and a lot more damage such as multiple dents, scratches, internal was grubby and outside was very dusty and had not been cleaned etc. None of the new damage had been declared on the paperwork so I had to call over the rep to review and sign them off otherwise I would have been charged. Overall quite a stressful experience after a 2 hour early morning flight having to chase up on things that really they should have done & prepared the car properly. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 2
MALAGA, ES - Reviewed by BRIAN - 20 August 2019
" A blatant attempt to add spurious charges in the hope that these are not contested. "
" Pick-up was very busy and it took nearly an hour. Despite booking the car until 9.30pm, there was no-one to check-in the car when I returned so I had to deposit keys. The next day I received an email to say that I was being charged Euro 120 for a small scratch which I am certain I did not cause. I am now having to dispute this. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 9
PALMA DE MALLORCA, ES - Reviewed by IVAN - 19 August 2019
" Overall very happy "
" Drop off could have quicker, long queues inside. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by GARY - 06 August 2019
" Will definitely use Dollar on my next visit to fuerteventura "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by PAULINE - 06 August 2019
" Auto Europe always have the best prices, including good value excess insurance. Clear easy to use website. I have used them regularly for last 15 years for business and pleasure. "
" Quick and easy pick up and drop off. Friendly staff. Everything well explained at pick up including extra insurance which was not pushed on me. Excess block on credit card immediately released fully on return. Car new, low mileage and clean. I got an unexpected upgrade. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VALENCIA, ES - Reviewed by PHILIP - 29 July 2019
" Simple process, good range of suppliers and prices "
" Collection was simple, quick. As was drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by NICHOLAS - 28 July 2019
" Not one bad thing to say. Value for money ** Good service ** Nice,clean car ** Easy collection and return ** "
" Easy and stress free. Very good value for money. Not a ridiculous amount blocked on your credit card either. Very genuine company much better than ALL the other rip off car rental company's. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by ISRAEL - 27 July 2019
" It was my first time hiring a car abroad and i was expecting a few problems. However it was the complete opposite and it was a smooth experience. "
" The staff at Fuerteventura Dollar were extremely polite and helpful. Couldn't have asked for more. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LANZAROTE, ES - Reviewed by PATRICIA - 25 July 2019
" Quick and easy "
" Very efficient and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by DAVID - 25 July 2019
" Your instructions on finding dollar were not very good. We followed the instructions to the letter which led us to the external doors where many other pick ups were taking place. The dollar van flew by this area twice. On the third time around I stopped the van and was given directions. The pick up was actually in the bus station about 300 metres from where your directions ended. There was not an easy route to this without actually walking on the road. In the bus station dollar have an office at stance 6 and the minibus picked us up there. "
" Finding the pick up point took over an hour from when we cleared the airport. Once we found the dollar location the service was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by ALAN - 24 July 2019
" Depends on where the car hire is and car hire companies at the location "
" They only had one car available, a Hyudai I20 otherwise I would have to pay extra. The car was poor to drive. The brakes were not very good, the clutch did not bite until almost fully returned, the engine autostop tried to engage with clutch problem and stalling. The other car offered to me did not have a spare wheel, only a foam to inflate the tyre if a puncture occured. I have had this before and was left stranded in the middle of nowhere waiting for hours because the side wall was ripped out by a kerb when I was forced off the road by another car. At least the Hyundai had a spare wheel that could be fitted if required. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MENORCA, ES - Reviewed by BARRY - 23 July 2019
" Pleased that the price included all the insurance needed. Had bad experience with Gold Car, not to be repeated. Pick up and drop off was great, especially drop off...was at airport, quick and convenient. Thank you....will recommend. "
" Good! No queue, good car, full to full petrol tank, convenient drop off. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by JEREMY - 20 July 2019
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by PHILIP - 17 July 2019
" Pleasant experience but would have liked to have been told and had a demonstration of this particular car, if I'd known it was an automatic and soft top I would have refused car. "
" Car was automatic which we hadn't booked but was not told or had any explanation about car, wasn't like your normal automatic, also it had a soft top which we hadn't got a clue about and dare not press any buttons incase we couldn't get good back up. We're not thick or stupid and have rented hundreds of cars but nothing like the mini cooper soft top, didn't like it at all. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by ADAM - 15 July 2019
" Bit disappointed with hidden costs. "
" Had to pay for an upgrade as they didn't have a Seat. Then had to pay €50 for break down cover, which I thought was in the cost. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by NICHOLAS - 15 July 2019
" ? "
" Unlike most hire Companies in Palma Airport (Gold is the worst) they do not seem to deliberately charge you for damage which was on the car when picked up but missed when collecting. I hire possibly 6 times a year here. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ALMERIA, ES - Reviewed by OLIVER - 04 July 2019
" Auto Europe provide insurance at the time of purchase at considerably lower rates than the rental desk. For this reason alone I'll continue to use them "
" Efficient service, punitive charge for dropping off at a different location, but the same with all rentals "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARCELONA, ES - Reviewed by DUNCAN - 24 June 2019
" Very satisfied "
" The drop off point in the rental car park and where to park in the car return car park were difficult to find. But service good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by CHRISTOPHER - 23 June 2019
" . "
" Friendly staff. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BARCELONA, ES - Reviewed by MICHAEL - 11 June 2019
" Apart from the initial wait to be served at pick the experience was good and I would use again. "
" Generally impressed with whole process however I had to wait over an hour to pick up the car due to computer systems being down and the counter staff having to manually hand write all paperwork. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by STEPHEN - 09 June 2019
" Will definately be booking through yourselves again. "
" Very impressed with the price of hire and also with the car,it had less than 3000k on the clock! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by LOUIS - 05 June 2019
" Vehicle itself was excellent. Staff in Madrid were not brilliant and the staff in Malaga were better but unable to understand / explain why we had been charged that much. "
" Staff at collection did not seem to know what they were doing: we paid more than we were expecting to (95 euros) and then took 10 minutes to find the vehicle which was nowhere near where we had been told to find it. Upon delivery at the other end we were charged again and because we had no receipt for cash payment at collection and it was not on system we were charged a further 140 euros, totalling 235 in total. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CRAIG - 04 June 2019
" Easy process to book and timely reminders sent. "
" Lengthy wait for the desk staff, but very easy transaction from this point. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by MATTHEW - 04 June 2019
" Minibus turned up within 10 minutes. Staff were lovely - no hard sell on excess waiver. Vehicle was new. Very easy to collect and drop-off. Would use Auto Europe and Dollar again. "
" Convenient location - gas station at the end of the road, and close to the motorway and shopping centre. Great staff, great vehicle, great value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by ANTHONY - 29 May 2019
" Overall very satisfied with the experience "
" 1. Poor windsceen wipers 2. Poor signage in multi storey car park for drop off "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MENORCA, ES - Reviewed by ROGER - 21 May 2019
" Overall GOOD "
" Shuttle service at the airport left a lot to be desired. We had to telephone to be picked up. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by ANTHONY - 21 May 2019
" Excellent "
" Straightforward, no fuss, no attempt to rip one off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CHRIS - 14 May 2019
" Polite helpful staff, good service and good value "
" Polite helpful staff, good service and good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by DAVID - 12 May 2019
" Excellent vehicle provided and value for money "
" Excellent vehicle value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by LINDSAY - 12 May 2019
" Easy process "
" Efficient and friendly transaction all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by KATHERINE - 28 April 2019
" I tried to contact you for help. Your office was closed. I demand a refund for the extra £95 and an apology from all concerned - Autoeurope, Dollar and Hertz. "
" Dollar were not available at pick up. Hertz/Thrifty processed the collection and refused to accept my credit card details insisting that I make alternative payment by debit card or cash £95 to avoid excess and liability. As I had already paid this online at time of my booking this was a complete rip off. Hertz staff upgraded the car without asking as they seemed to recognise my predicament. On return, Dollar again had no one available and Hertz staff sent me dashing across the airport to collect a bus which was not necessary as I eventually found the Hertz officer who could process the return. Having arrived with over an hour to spare this all took me until I had just 15 minutes left before I needed to be through the security check in I was exhausted stressed out and very unhappy. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by STUART - 23 April 2019
" na "
" na "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JAMES - 09 April 2019
" Overall service happy with the service from Auto Europe. Although the car from Dollar was cosmetically poor. "
" The car had light damage to nearly every panel, which made it tedious to check over! "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LANZAROTE, ES - Reviewed by DAVID - 28 February 2019
" You need to make booking documents clear as to how to pick up the vehicle. Good price does not compensate for the trouble. "
" Terrible experience. Office is not onsite and there is no signage to indicate you need to get a shuttle to the office. And this was not stated on the booking documentation. Further there was no signage to where the shuttle was parked. Staff at other rental offices were not helpful. Needed to call the local office and had difficulties due to language issues. Wasted two hours. Will not use again. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
GRAN CANARIA, ES - Reviewed by COLIN - 21 February 2019
" Apart from problems with pick up and drop off mentioned above overall experience with car was fine. "
" Drop off site very difficult to find and took best part of 30 minutes after leaving the motorway. Small guidance map and insructions would be helpful together with local road signs. Pick-Up experience also less than satisfactory. There were no signs at the airport indicating a "Pick-Up Point" and advice had to be sought from the nearby supermarket mentioned in instructions. Even then it was some 15 minutes before transfer driver appeared. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by MATTHEW - 18 February 2019
" No problems experienced "
" It wasn't very clear where to go to meet the collection bus as voucher stated go to bays 1-10 but this was a large area so we were unsure of where to go as no signs for Dollar anywhere. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by DONALD - 06 February 2019
" Car very clean and fairly new. "
" Were not advised that Dollar site was off airport but not really an issue since promptly collected from airport and returned to it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STEPHEN - 25 January 2019
" As before "
" Smooth,efficient and polite service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ADRIAN - 13 January 2019
" Sets the best from the rest !!! "
" Brilliant all round service especially at pick up / drop off area. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JONATHAN - 12 January 2019
" all fine and fair price. "
" all fine, just need better signage when returning vehicle as slightly confusing to drop off area. but good value will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by KENNETH - 10 January 2019
" Very easy collection and return "
" Efficient and competitively priced "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by RICK - 10 January 2019
" Great service, great price ... unbeatable value, and a winning combination. "
" I was, and remain, absolutely stunned by both the service and the vehicle that we received during our recent trip to Alicante. The young man at the desk was courteous, polite, friendly and supremely helpful, and that level of service was matched by the man who was on duty in the airport car park when we dropped the vehicle off after our 9-day rental. Having got the 7-seater vehicle for a very competitive price, I fully expected to get a tired old clunker (rather like myself!), however we picked up a nearly new Seat Alhambra 2.0 Diesel, which was spacious, comfortable, and extremely economical .... a great experience courtesy of Auto Europe from beginning to end. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MICHAEL - 08 January 2019
" As above "
" My major problem is our flight got cancelled because of the drone at Gatwick and because I couldn't give 48 hours notice I lost my booking and my money and to make things worse I tried to book again for a week less car hire and you wanted double the price "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 4
FUERTEVENTURA, ES - Reviewed by RITESH - 08 January 2019
" Not happy with Auto Europe communications email. There was no instructions on how to contact Dollar on arrival. Dollar has no presence on the Airport so I had to spend nearly an hour searching for it and information desk said I need to wait outside so they will pickup. Waited for another 30 mins before they arrived whilst on call with Auto Europe representative. "
" NA "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEPHEN - 06 January 2019
" Slow counter service otherwise all fine. "
" Waited 50 mins at desk to get served. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LANZAROTE, ES - Reviewed by GRANT - 30 December 2018
" Excellent service, no problems at all and no hidden costs or charges! Will use every time from now on. "
" Excellent service, no problems at all and no hidden costs or charges! Will use every time from now on. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAUL - 25 December 2018
" good service "
" all went to plan. Overall a good service provided "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
GRAN CANARIA, ES - Reviewed by ROBERT - 10 December 2018
" As above "
" Currently still awaiting my Visa statement to confirm but at this time I appear to have been billed twice for the same rental would appreciate some sort of an explanation will be in contact once Visa bill has arrived. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by RICHARD - 29 November 2018
" I was given hard sell to try and get me to purchase an upgrade car at extra cost. I refused and kept original which was perfectly fine, the only downside being a smell of cigarette smoke in the car. "
" Were given hard sell to try and get me to purchase an upgrade car at extra cost. I refused and kept original which was perfectly fine, the only downside being a smell of cigarette smoke in the car. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GRAN CANARIA, ES - Reviewed by PAUL - 26 November 2018
" Booked as "on Airport collection" Not the case, 15 min drive away, no one to meet us. Hard to find information about where they where. Once we got to the collection location all was good. Dollar say they have told Autoeurope they are not on the airport. I don't know??!! "
" Booked as "on Airport collection" Not the case, 15 min drive away, no one to meet us. Hard to find information about where they where. Once we got to the collection location all was good. Dollar say they have told Autoeurope they are not on the airport. I don't know??!! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PETER - 20 November 2018
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by SARAH - 12 November 2018
" I am still waiting for a reply to my emails and a refund of a car I never had. I will be making a formal complaint and pursuing reimbursement "
" I never got the car, office closed on my arrival. The next day staff matter of fact expected me, despite having had to get to my destination the previous evening, to return to a place I did not know, no offer of dropping car off. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by ROB - 08 November 2018
" Very impressed - Thanks for your help. "
" No problems at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by TERRY - 07 November 2018
" All good "
" Quick easy service, no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by RICHARD - 07 November 2018
" Auto Europe is competitive and I've never had a problem, so I just stick with them. "
" Generally ok. It was difficult to see the Dollar sign at Malaga airport as it was part of the Herts desk and quite small. Drop off at Seville airport added some further anxiety as it wasn't ovious where to hand the keys in. There was onyl a small sign way above eye level that told us to go into the terminal. Because the desk was in the terminal rather than at the drop off point there was no-one to inspect the car - which is always worrying. In the event no extra charges ahve materialised so I guess it was ok. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANDREW - 29 October 2018
" Fine, price was good for the five days hire, pretty straightforward to get keys for car. "
" The first car [Open Adam] had a tyre pressure warning light and I had to go back to the office to get another car, which delayed me by an hour late in the evening. The office staff didn't quibble and provided a replacement car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
PALMA DE MALLORCA, ES - Reviewed by ANDREW - 27 October 2018
" Would recommended and would use again. "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by LYNN - 27 October 2018
" Good service from auto europe "
" Car was not cleaned before pick up "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PALMA DE MALLORCA, ES - Reviewed by RICHARD - 26 October 2018
" Simple booking and good price "
" Apart from the slight difficulty finding the transfer bus on the departures level at the airport, this was otherwise a good experience. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DAVID - 24 October 2018
" Lack of communication to comment on condition of car "
" No staff to attend picking car up point or dropping off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JAMES - 18 October 2018
" Extremely pleased "
" Everything went smooth from the booking in desk at the airport to the drop off after our holiday thankyou "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by JOHN - 16 October 2018
" First class service, would recommend. "
" Used Dollar twice now in different Spanish locations and service, standard of vehicles, and value for money has been excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by GRAHAM - 13 October 2018
" As above. "
" Service great, conveniently placed depot for us and friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by TERENCE - 11 October 2018
" Please see 3 above. "
" 1. Could you please arrange at the Airport to have a "Dollar pick up sign" fixed? It would save a lot of time in finding where to precisely go for the pick up! 2. The I20 at the end of the hire would not start without a RESET - Manual was in Spanish and car assumed to be in desperate need of a service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by MALCOLM - 04 October 2018
" Great experience . Cheers. "
" Very easy site too navigate everything explained no hidden extras. Will definitely be using again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GORDON - 30 September 2018
" Have used Dollar many times in USA and have not had any problems but would think twice for Europe as it was very much a feeling of "if you aren't taking the excess then you're getting a rubbish car". Disappointed. "
" When said we wouldn't require excess policy, the car we were told we were getting (she had the key in her hand) was suddenly unavailable and we were given an old car with plenty of dents and a very high mileage and then about 20 minutes into our journey a tyre alarm showed which would not clear although the tyres looked ok. On arriving at our villa, telephoned and was told to take the car to Murcia city for exchange. The rep this time was very helpful and exchanged the car. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 2
MENORCA, ES - Reviewed by RONAN - 30 September 2018
" faultless from start to finish "
" great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by JOHN - 30 September 2018
" Stress free! "
" Everything went as it should do "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by JAMES - 27 September 2018
" Happy days "
" Happy days "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by STEPHEN - 25 September 2018
" See above. "
" Oil warning light came on within a few days of hiring the car. Telephoned the helpline who stated if I was to purchase the oil myself I would be reimbursed when I dropped the car off at the airport. On dropping the car off at Hertz I was met with am extremely unhelpful female member of staff who also very rude. No note had been placed on my file as the initial help desk had stated would - the female at the drop off point even suggested I pay for the oil myself. After some argument and huffing and puffing from the female she then agreed to refund the amount. I then had to queue at the Hertz helpdesk inside the airport for a further 20 minutes to obtain the refund. Obviously the cars are not serviced regularly and potential customers should be aware of the challenge ahead. Poor poor poor. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
JEREZ, ES - Reviewed by TREVOR - 20 September 2018
" Na "
" Na "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by KEVIN - 18 September 2018
" A very simple online booking process. Very good value for money I will be using auto Europe again "
" A few small points There is no signage when you leave Mahón airport to guide you to the Dollar shuttle bus. The collection of the vehicle was a little slow due to the number of people waiting to collect vehicles. The staff were very helpful and we were given a bigger and better vehicle than booked which I saw as a bonus. The vehicle was fairly new and had only done 4700km. It was clean and well equipped. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JEREZ, ES - Reviewed by SIMON - 16 September 2018
" It all went flawlessly. The car was very close to the terminal so the whole process was very efficient. "
" Very helpful staff and the car was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by GRAHAM - 13 September 2018
" Great "
" It was not very clear at Almeria airport that the Dollar cars were picked up from the Hertz counter, but we saw the sign eventually. I am also waiting for my deposit to be returned to my credit card, three weeks later. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by ZSOLT - 12 September 2018
" A beautifull Island? "
" Little bit longer wait for the pickup bus at the airport,but once there it is just smooth! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by JULIO - 11 September 2018
" More counter staff needed. Should be staff ready to check vehicle in the car park on return. The car park is quite far from the desk staff and not fair to expect customer and staff member to return to car park to check for any damage. "
" Queues to get car far too long.waited over an hour to get car at airport. Only one staff on duty. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by PAUL - 10 September 2018
" Very good. "
" Very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by ANTHONY - 10 September 2018
" Excellent service all the time "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by MICHAEL - 09 September 2018
" Nothing specific. Just the transfer to collect car was not that convenient. "
" Depot off the airport and it was awkward to find. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
BILBAO, ES - Reviewed by DAVID - 06 September 2018
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BILBAO, ES - Reviewed by PAUL - 03 September 2018
" Car provided was the type and size as advertised & with only 8000km on the clock. The only disappointment was the fuel consumption which was very disappointing.(Ford C Max Petrol). I understand that this is not the fault of Dollar but it did make the otherwise faultless experience down slightly. "
" As usual very professional quick and efficient at Bilbao. Sorry to say my next car hire in October will not be with them due to the price difference with a rival company. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA CORUNA, ES - Reviewed by NIALL - 02 September 2018
" ### "
" ### "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by DANIEL - 27 August 2018
" The Auto Europe bit was fine. You need to stress the issue with your additional insurance policy that you take out in the UK and how not to get pressured into taking additional insurance. You also need to highlight the fact that whilst you might book through AE and the car is via Dollar, the staff on the desk work across multiple providers and you might actually be given Hertz paperwork as we were. Totally confusing for customers, and possibly something that they rely on whilst informing you that your insurance through AE is not with them... and pushing additional unnecessary insurance on you. "
" The staff on the counter desk asked for additional payments for insurance and claimed that the cover that we too out with Auto Europe wasn't anything to do with them and implied that we needed additional insurance. My friends also booked the same car through the same company and they did the same to him (we stood next to each other at the same desk picking up our cars). My friend was offered another car at £120 extra payment and the staff suggested it was a better fuel efficiency. When he rejected it, he was offered the waived fee for the insurance if he paid the extra £120.... which he rejected. The Spanish staff really came across quite pushy. It was only due to the fact that my friend and I were there at the same time that they backed off. Would question their integrity if the payments were negotiable and unnecessary! Car was damaged (lightly) more than was declared on the paperwork so further fuelling suspicions that the staff operated in a questionable manner. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 6
PALMA DE MALLORCA, ES - Reviewed by ROBERT - 26 August 2018
" vehicle in super condition and very comfortable. Good value for money. We were always rather concerned about possible damage from other users - eg parking, etc. "
" all rather faultless - pick up/transfer at airport could have been easier, but will know procedure for next time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by GEORGE - 22 August 2018
" Fantastic service "
" Fantastic service will definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by VLADIMIRS - 21 August 2018
" I have only positive things to say about my experience. Recommend. "
" The staff at the counter was really friendly and helpful. The car was much better then I expected. I will definitely recommend Dollar in Barcelona. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by ANDREW - 21 August 2018
" Overall the car and price were good value. The collection and drop off experience was a disaster though. "
" Poor arrival experience with collection van at airport unmarked, pick up area outside airport terminal unsigned and a driver who watched us wandering around with our luggage and who only responded when I asked where the Dollar pick up van was? Car collection was in a nice office with uncoordinated line - I had a bad experience personally on the return of my vehicle in the car park with a very rude male Dollar employee who was extremely blunt towards me. I was subsequently assisted by another male employee who screened and received the car. Inside the uncoordinated line of people waiting OMG to collect cars and those such as I who were returning cars were kept in the same line and it took almost 20 minutes to hand over an empty envelope with an "ok" comment to the lady assistant - very frustrating! "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by RICHARD - 21 August 2018
" perfect "
" perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by MAUREEN - 20 August 2018
" easy to book on auto europe site & a good price and excellent support on the ground when voucher presented to dollar desk. "
" Both staff we dealt with on pick up and drop off were excellent at Girona airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by DAVID - 14 August 2018
" N/A "
" good service, was offered upgrade, however turned out other car wasn't suitable, vehicle was swapped again without hassle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by ANDREW - 12 August 2018
" Brilliant and no pressure to take Insurance's "
" Brilliant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by ALAN - 12 August 2018
" dollar car hire was the best company i had used for many years in my driving abroad. first class service. "
" first class service from the time we picked the carup until we dropped it off two weeks later. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by BRUCE - 12 August 2018
" Very simple experience. "
" Very simple experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by DAVID - 11 August 2018
" Easy to use. "
" Good value for money. Excellent vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by GIOVANNI - 11 August 2018
" Best offering for this booking. Unfortunately not competitive for my next booking in Iceland. "
" Insufficient staff at collection desk meant one hour wait before being seen. After that service was good in all aspects. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTIAGO, ES - Reviewed by KELVIN - 06 August 2018
" Na "
" Na "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by FIONA - 06 August 2018
" X "
" We had booked with another provider and had a terrible experience but walking into the Dollar team was a breath of fresh air.. easy and plesent and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DAVID - 03 August 2018
" Mostly in was good and value for money. I would say excellent but... There is no way to extend the rental by a few hours without being charged for a complete day. At least when I asked that was the answer that I got. The car was not the one that I booked however I thought that it was very good value and also suitable for my needs. "
" Mostly in was good and value for money. I would say excellent but... There is no way to extend the rental by a few hours without being charged for a complete day. At least when I asked that was the answer that I got. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by CHRISTOPHER - 31 July 2018
" In April 2018 I booked the hire of a 9 seater vehicle online with Hertz, paying £531.30. This included basic insurance which I had decided was adequate for the purpose. On Tuesday 17th July at approximately 6pm we landed at Barcelona airport and went to collect the vehicle. The Hertz representative took my details and driving licence etc and in broken English said "insurance" to which I replied "Yes thanks, got it". He then completed some paperwork producing a card for me to sign, there was no explanation or dialogue at this point and I believed I was signing for the vehicle. There was no summary total and I have attached a copy of the document, which whilst in Spanish (which I am not fluent in) is also extremely diffciult to read. The representative then informed me the vehicle was on its way from terminal 1 and would be 15 minutes ...maximum. 45 minutes later I had to go back to the Hertz desk and enquire where the vehicle was as no-one at the kiosk desk could tell me....to be told it was in the parking lot somewhere. I went back to the kiosk desk and was told the vehicle was in lot 46, about 300m away. My family had been waiting outside the kiosk desk the entire time, yet no one informed us that the vehicle had arrived, or indeed where it was in the carpark. I was astounded, not only that I had to go and collect it when I had watched other customers either being taken to their vehicle or have it delivered to them, but that there was no explanation of the vehicle controls, no checks for any prior damage; I was just given the key and left to it. Having completed my own checks I discovered that there was a light on the dashboard indicating that the 'Add-blue' required topping up. I informed one of the drivers at the kiosk desk who promptly scratched his head as he had no idea what this was, yet was still able to tell me it would be OK and he couldn't do anything about it. My own experience with Add-blue has led me to believe that the vehicle simply will not start if it does not get topped up. Facing a 4 hr drive to get to our destination and having waited over an hour to collect the vehicle, with no help what so ever from any Hertz staff I made sure I had recovery / breakdown details and set off. On Thursday 19th, the vehicle was on a 1000km countdown to stopping due to lack of the Add-blue and I had to contact the recovery agent (who I was on the phone to for over half an hour) hoping they would put the relatively simple matter right. They in fact informed me that I had to take time out of my holiday to source some Add-blue, spending money out of my own pocket to replenish the Add-blue ! On Tuesday 24th July we arrived back at Barcelona where the vehicle was checked for damage (none – though I wonder what this would have been compared to as this check was lacking on collection of the vehicle) and I went to the Hertz desk for my 14.99 euros refund that I had spent on Add-blue. It was here that the unprofessionalism of this organisation really showed, I got the refund on a card that also said I owed 420.12 euros, a card that is ridiculously overprinted and virtually unreadable, I can accept it is written in Spanish, although why a global company like Hertz can't print readable document in English to assist customers is not for me say. This card should have at the very least been explained and itemised at the point of collecting the vehicle, when I questioned this the representative said it was for 'super insurance'. Confused and by now a little annoyed I asked why was it there, I was told that I asked for it when I collected the vehicle. This is categorically not true, I am now of the opinion that the representative saying "insurance" when I collected the vehicle has added it to my account. I hired the vehicle with the required insurance and certainly did not want anymore. The signature he showed me is now explained as I believe he wanted to somehow cover his actions. The representatives actions were at the very least dubious; I'd go as far to say fraudulent and dishonest; I cant even say he mis-sold because he didn't explain anything, he said "insurance"....which I had, that should not and cannot be taken as wanting extra insurance, if he had explained the cover that he was adding I would clearly have stopped him there and then. "
" In April 2018 I booked the hire of a 9 seater vehicle online with Hertz, paying £531.30. This included basic insurance which I had decided was adequate for the purpose. On Tuesday 17th July at approximately 6pm we landed at Barcelona airport and went to collect the vehicle. The Hertz representative took my details and driving licence etc and in broken English said "insurance" to which I replied "Yes thanks, got it". He then completed some paperwork producing a card for me to sign, there was no explanation or dialogue at this point and I believed I was signing for the vehicle. There was no summary total and I have attached a copy of the document, which whilst in Spanish (which I am not fluent in) is also extremely diffciult to read. The representative then informed me the vehicle was on its way from terminal 1 and would be 15 minutes ...maximum. 45 minutes later I had to go back to the Hertz desk and enquire where the vehicle was as no-one at the kiosk desk could tell me....to be told it was in the parking lot somewhere. I went back to the kiosk desk and was told the vehicle was in lot 46, about 300m away. My family had been waiting outside the kiosk desk the entire time, yet no one informed us that the vehicle had arrived, or indeed where it was in the carpark. I was astounded, not only that I had to go and collect it when I had watched other customers either being taken to their vehicle or have it delivered to them, but that there was no explanation of the vehicle controls, no checks for any prior damage; I was just given the key and left to it. Having completed my own checks I discovered that there was a light on the dashboard indicating that the 'Add-blue' required topping up. I informed one of the drivers at the kiosk desk who promptly scratched his head as he had no idea what this was, yet was still able to tell me it would be OK and he couldn't do anything about it. My own experience with Add-blue has led me to believe that the vehicle simply will not start if it does not get topped up. Facing a 4 hr drive to get to our destination and having waited over an hour to collect the vehicle, with no help what so ever from any Hertz staff I made sure I had recovery / breakdown details and set off. On Thursday 19th, the vehicle was on a 1000km countdown to stopping due to lack of the Add-blue and I had to contact the recovery agent (who I was on the phone to for over half an hour) hoping they would put the relatively simple matter right. They in fact informed me that I had to take time out of my holiday to source some Add-blue, spending money out of my own pocket to replenish the Add-blue ! On Tuesday 24th July we arrived back at Barcelona where the vehicle was checked for damage (none – though I wonder what this would have been compared to as this check was lacking on collection of the vehicle) and I went to the Hertz desk for my 14.99 euros refund that I had spent on Add-blue. It was here that the unprofessionalism of this organisation really showed, I got the refund on a card that also said I owed 420.12 euros, a card that is ridiculously overprinted and virtually unreadable, I can accept it is written in Spanish, although why a global company like Hertz can't print readable document in English to assist customers is not for me say. This card should have at the very least been explained and itemised at the point of collecting the vehicle, when I questioned this the representative said it was for 'super insurance'. Confused and by now a little annoyed I asked why was it there, I was told that I asked for it when I collected the vehicle. This is categorically not true, I am now of the opinion that the representative saying "insurance" when I collected the vehicle has added it to my account. I hired the vehicle with the required insurance and certainly did not want anymore. The signature he showed me is now explained as I believe he wanted to somehow cover his actions. The representatives actions were at the very least dubious; I'd go as far to say fraudulent and dishonest; I cant even say he mis-sold because he didn't explain anything, he said "insurance"....which I had, that should not and cannot be taken as wanting extra insurance, if he had explained the cover that he was adding I would clearly have stopped him there and then. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by CARL - 31 July 2018
" Would not recommend Dollar (Hertz) took over an hour delay to collect the vehicle and the same delay to return it at BCN Airport. "
" I arrived at the desk on time to collect my vehicle but had to wait 40 minutes for it to be cleaned and then a further 40 minutes when I went to collect from car lot as only 1 employee working. Drop off was even worse, huge queue of people wanting to return vehicles and not enough staff to cope. Hopeless! "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 10
SANTIAGO, ES - Reviewed by JONATHAN - 31 July 2018
" Over all, Auto Europe was great and the car hire worked out perfectly "
" Drop off was not great - no one was at the counter, then he complained when I went looking for him "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 10
OVIEDO, ES - Reviewed by ALMUDENA - 30 July 2018
" N/A "
" In my opinion, the car (Fiat 500) is a great car for a big city (i.e. Madrid) but not for Asturias where the road is just a succession of hills -even more, when we took the car at the Airport, so not inside of a city but with the obvious need of taking the motorway. The rest of the things were perfect. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by JOANNE - 25 July 2018
" Good efficient service with best deals "
" Pick up and drop were very smooth simple and quick. Staff we all pleasant. The was as expected. Great value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by DUNCAN - 25 July 2018
" Please see comments in section 3. I was generally happy with auto-Europe (easy to obtain quotes, easy to book, clear voucher which helped me understand my rights regarding this issue quickly)) but concerned about the bahvious of the company that you provided for us. I suggest that you check whether this practice of trying to gain revenue this way is a typical experience. I would imagine many individuals may simply have paid the money asked, conscious that they had a flight to catch. "
" Car was 88 days overdue a service which I raised with counter staff but they were happy for the car to be released. Car also had multiple instances of marks etc on the bodywork, but was otherwise fine. Biggest issue was at drop-off. Counter staff "found" an apparently new mark on the door mirror which they tried to charge me 130 euros for. Given the limited time we used the car I am completely clear that this was not caused by us but appeared to be an attempt to increase their revenue. Also, when I pointed out that our car rental had CDW insurance with zero excess their response was that we had to pay the 130 euros and reclaim the money paid from auto-Europe insurance. Only after I pointed out that the zero excess was part of the rental agreement with dollar did they check their records of our rental agreement and eventually agree with me. I now don't trust dollar and will be checking my credit card statement to ensure they haven't charged me in any case ! "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
ALICANTE, ES - Reviewed by JAMES - 24 July 2018
" Overall happy with the experience for the price I paid. Although example car was opel insignia which I know would take the bags because I own one "
" First car bmw 2 series active, the boot was 2 small and had a massive crease in one of the doors. Second car mitsubishi Asx was as new. Although boot was still small for 2 average cases and 2 carry on bags. Had to remove the parcel shelf. No one available to drop the car off to at 8pm "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 8
MENORCA, ES - Reviewed by GEOFFREY - 24 July 2018
" Easy to use and excellent rates "
" Friendly staff and excellent vehicle (almost new) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by DAVID - 19 July 2018
" I purchased the Car with full insurance only to be told by Dollar/Hertz that it was a private insurance and that if I had a claim I would be required to pay and then claim back from the Private Insurance Company. which was a surprize to me. "
" Very much do it yourself . It was a Hertz car, given the keys signed a few forms than just told to find the Car. Just the same on return no one at the drop off. there was a box to drop the keys but I wasn't sure is it was for Hertz, so I walked back to the office and gave them the keys. Cars still drive the same but now have a lot more gadget's Carplay etc. The Rental Company should have someone to show you how theses things work. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
GERONA, ES - Reviewed by DAVID - 15 July 2018
" Great time , we'll be back ! "
" Nice clean car provided by helpful staff . The only point I would make is that there was no one available to check car over with me on return however all things considered I was happy with everything so thanks for making out holiday great !!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by NICHOLAS - 12 July 2018
" I find this Company refreshing after so many Palma airport Companies try to sell you eaxtra insurance by threatening not to have time to check the car on return but for you to leave the keys and then face fraudulent charges for damage. Gold car were the worse. I travel there 6-8 times a year. "
" I find this Company refreshing after so many Palma airport Companies try to sell you eaxtra insurance by threatening not to have time to check the car on return but for you to leave the keys and then face fraudulent charges for damage. Gold car were the worse. I travel there 6-8 times a year. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MADRID, ES - Reviewed by SALLY - 04 July 2018
" No particular issues. "
" Re finding the particular office in Madrid: further detail about finding the office would be useful ie it is accessible via the station, downstairs, etc. Also the name Dollar is not shown in the office window; a simple written sign would be better than nothing, as not everybody is aware of the association with Hertz. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by CHRIS - 28 June 2018
" SEE ABOVE "
" getting & dropping off the car very easy, the best system we have encounted the cost of the extra drivers was to high "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by SARDARA - 28 June 2018
" No comment "
" When I went to the counter to pick the car up the assistant asked me if I wanted satnav with it with a €51 charge I tried to tell him that I had already paid for it via the website but he said that wasn't so then he wanted to sell me extra insurance waiver I tried to tell him that I paid extra for that as well then he said that he can upgrade the car with satnav built in at that time I just wanted to get a way so I agreed to pay extra €51 not happy about this at all "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ALMERIA, ES - Reviewed by MICHAEL - 24 June 2018
" Other than the hard sale for yet another insurance which was totally unnecessary in our case it all went smoothly. Someone could also have taken us through the various controls as some were new to us. "
" I don't know why the receptionist was trying to sell us another insurance, re tyres, etc when we were well covered! It sounded like a tall story. Unnecessary and stressful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by EILEEN - 22 June 2018
" Quick efficient service Low mileage on car - nice and clean "
" Very good - chap on desk very helpful upon arrival and lass on return desk extremely pleasant and organised Quick efficient service all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by FRASER - 20 June 2018
" Good "
" Very efficient "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
JEREZ, ES - Reviewed by ANTONIA - 11 June 2018
" No need on this occasion to speak to an operator, but when we do they are always helpful "
" The best company we have used at Jerez airport. No hassling re extra insurance! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by JEAN - 10 June 2018
" Always happy to book through Auto Europe, reliably good value and always easy to get in touch if needed. "
" Discrepancy between extra driver charge on voucher and that charged! Tank showed full on collection but after 80km was down well below 3/4. Could not have been properly full by quite a lot! "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by LIONEL - 09 June 2018
" See 3 above "
" The service and the vehicle were what we would have expected - no better and no worse. The price was slightly higher than others but that was to be expected from a larger more reliable brand "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
BARCELONA, ES - Reviewed by ANDREW - 18 May 2018
" No help in getting my phone back. Would not use or recommend this company. "
" I left my phone in the car after drop off. I have rang numerous times to you. You put me threw to the shop but no one answers. Gone round in circles. Really bad customer care. I contacted you 1 hour after I dropped the car off. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by MELFYN - 12 May 2018
" Great value "
" Everything good, except for the office being closed for drop-off, with no reason given. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by IVAN - 11 May 2018
" As explained above, it was bad. Overall, I am a regular user of autoeurope. It was probably the worst experience in last 5 years (and probably 20+ rentals). "
" Dollar rents via Hertz at BCN. Suprisingly, (given that it is Hertz), the car was not in a great condition (very smelly salon, lots of scratches, over 50k kms). Because of some damage unmarked and busy Hertz staff check in took long. The smell inside was really bad. Smelled like faeces. Perhaps previous users spilled a diaper and it was not cleaned properly. "
Value for Money: 2 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 2
ALMERIA, ES - Reviewed by ANDREW - 09 May 2018
" I rarely give feed back but I am so happy with dollar I wanted to let you know. Very fair company. Even when I forgot my fuel receipt they looked at the Guage and accepted my apologises. Professional firm. "
" Very good. No hard insurance sell just good information. I will always use dollar in the future. I will never use Gold Car had one bad experience with them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by SALVATORE - 09 May 2018
" ALWAYS PLEASED WITH AUTO EUROPE FRIENDLY BOOKING STAFF GOOD PRICES RESOLVE ANY PROBLEMS QUICKLY ALL GOOD "
" ALL GOOD DID NOT WAIT LONG FOR PICK UP CAR WAS NEW AND CLEAN DROPPED OFF QUICKLY AS IT SHOULD BE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by DANIEL - 04 May 2018
" d "
" I bought insurance through Dollar but this was not made clear on the voucher - so I ended up buyiing insurance from Hertz as well. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by KENT - 01 May 2018
" no "
" nice new car and polite staff although had to wait over an hour to be served at the rental counter. when i was served, it took a long time for the staff member to choose a car. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTANDER, ES - Reviewed by PETER - 01 July 2015
" Jorge was great "
SANTANDER, ES - Reviewed by RONALD - 23 June 2015
" I use you quite frequently and I am always happy with the service provided as I am on this occasion save in one respect. My flight times were changed slightly before departure. I phoned you to check whether my booking needed amendment. The call was short. However the cost of the call was out of all proportion to its length. Cannot you use a cheaper number? "
MALAGA, ES - Reviewed by BARRY - 23 June 2015
" disgraceful. had to delay my flight by one day because of a bereavement. Was told i would need to cancel my booking and make new one that was 3 times the price but for one day less. i had someone go to the Dollar counter in Spain who said my original booking was fine. "
SANTANDER, ES - Reviewed by WILLIAM - 17 June 2015
BARCELONA, ES - Reviewed by ROBERT - 16 June 2015
" Car was not prepared correctly. En route to hotel the oil warning light came on and we discovered that the oil was at a dangerous level. Contacted emergency phone number who were not interested as the car hadn't broken down. Had to buy 5 litres of oil from garage for 30euros. On return to airport reported incident and showed receipt for oil. The computers weren't working so the clerk couldn't do anything about it. Awaiting reimbursment! "
" See above comments! "
SANTANDER, ES - Reviewed by TRACY - 15 June 2015
BARCELONA, ES - Reviewed by JOSEPH - 11 June 2015
" I rented car at a rate of £108.39 but I still do not know what the euro charge rate is to me. "
" Very satisfied with car however I topped up the tank twice yet the fuel gauge registered only 75% full. I was told when returning the car that this is an issue with the Citroen Picasso even though this was a new car with only 17km on clock. This was a concern to us when returning car as we thought there would be an issue with refuelling charge. This was handled well by the agent on duty however and the issue was noted on our receipt. "
BARCELONA, ES - Reviewed by DAVID - 09 June 2015
BARCELONA, ES - Reviewed by MARTIN - 04 June 2015
" Good service and the best prices "
" One of the better hire companies that I've dealt with "
MADRID, ES - Reviewed by NICHOLAS - 02 June 2015
" You pick up keys from the Hertz desk. There is no sign for Dollar. The car I got was better than I paid for, although I booked a mini mpv for the boot space and ended up with a saloon (luckily with a huge boot). When returning the car, the Hertz man said the tank wasn't quite full so I had a nervous 10min drive to the petrol station while my wife and baby waited in the car park to put in 4 euros diesel. An option for them to fill up and charge me would have been helpful. "
BILBAO, ES - Reviewed by ERIC - 31 May 2015
" Excellent service from a Brit based in the US!! Satisfied I Got the best rate. "
" Good service on collection and return. Got the car I had booked(and wanted!). Spotlessly clean. "
BARCELONA, ES - Reviewed by MICHAEL - 25 May 2015
" Would certainly use again "
" Lovely car - hassle free handover and return - thank you "
BILBAO, ES - Reviewed by PAUL - 19 May 2015
" to stay competitive "
" no problems the staff @ the Hertz desk where very polite and helpful "
MADRID, ES - Reviewed by BARRY - 18 May 2015
" Longish wait to pick up car - big queue at Hertz desk. Faulty oil warning light on car. Further delay when returning vehicle by having to go back to desk in airport to have final rental invoice checked. "
MALAGA, ES - Reviewed by DAVID - 14 May 2015
" Good customer service, knowledgable staff. Will always be my first call for car rental, any where in the world. Well done and thankyou. "
" Excellent, nice low mileage vehicle. No line for collecting my documents. Return procedure excellent. Cannot fault Dollar/Hertz. Will use again. DE. "
BARCELONA, ES - Reviewed by KEVIN - 13 May 2015
BARCELONA, ES - Reviewed by JOHN - 08 May 2015
" Staff were great, but car hadn't been cleaned properly inside or out (wheel arches caked in thick mud) and steering / tracking was way out (this should surely have been checked as steering wheel wasn't straight when the wheels were centred) "
MALAGA, ES - Reviewed by DAVID - 08 April 2015
" Easy, once we found the correct desk! "
" As above! "
BILBAO, ES - Reviewed by SEAN - 22 March 2015
" All fine, nice and easy to choose a "return full" option as well. "
" The Dollar service was delivered by Hertz. They were excellent and confirmed I would be charged a full tank + a service cost if the tank was left a little short of full, so I found a petrol station to top up to the brim. They also checked the car upon retun and confirmed all was in order and there would be no extra charges. This is much better than many places that do not check and you have to worry for ages if they will "find" a scratch. So very happy. "
MADRID, ES - Reviewed by JONATHAN - 12 January 2015
" In terms of travel to countries other than the country of rental, I would prefer it if this option could be included during the initial search as opposed to at the booking stage. "
" Very professional, quick and courteous service. "
ALICANTE, ES - Reviewed by BRIAN - 24 December 2014
" I do like the option to change my rental and take advantage of currency changes and special offers "
" The service is offered by hertz on behalf of dollar, hertz service is normally very good "
MALAGA, ES - Reviewed by MARTYN - 23 December 2014
" A very smooth trouble-free experience. "
" Excellent staff & service. "
ALICANTE, ES - Reviewed by BRIAN - 05 December 2014
" very satified with service delivered "
" under the Hertz control, service was good, a bit fussy with checking car for small damage which was turned out to be dirt that wiped away "
ALICANTE, ES - Reviewed by DAVID - 13 November 2014
" Excellent service.Very efficient-no queues, everything explained well. Polite staff "
" Excellent value for money, only £85.00 for a week "