DRIVALIA ITALY Car Rental Reviews

MILAN, IT - Reviewed by KEVIN - 21 September 2025

" Pretty straightforward,everything went smoothly "

" Overall very good "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MILAN, IT - Reviewed by VINCENZO - 18 September 2025

" always use you and always been competitive on price and service, but some the hire companies are not what they seem, previous experiences also "

" had to change vehicle , quite a bit of damage around but mainly due to the rubbers on both front wipers completely hanging off and rain was expected. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

NAPLES, IT - Reviewed by JOHN - 17 September 2025

" The car we booked was not suitable for purpose and embrassed to drive it and on arrival made to pay another 500 euros. "

" This company was a joke, they gave us a car which was absolutely battered all over full of dints, sunroof didn't work and seats all stained when we complained they said tough "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TURIN, IT - Reviewed by JAMES - 17 September 2025

" Would use again "

" Smooth & easy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by LIVIO GREGORIO - 16 September 2025

" As I said, I have been using them for over 20 years and I can't see myself ever changing. "

" I go to Italy 3 to 4 times a year and have been doing so over 20 years and in that time I have used auto Europe almost exclusively, during that time I gave used many different hire companies and this was tge second time I gave used Drivalia and I have to say that they were exemplary in every way and would definitely use them again in the future "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by STEPHEN - 15 September 2025

" As above. "

" We have hired from Drivalia several times a year for the past five years but this counted for nothing this time. Unfortunately, a week into our four week holiday we had a call to say my wife's mother had died. We had to return to the UK the following day and therefore dropped the car back over two weeks early. The return staff had zero empathy, no sorry, just "no refund". We have just buried mum and may return to Italy but I'm not sure if we will rent a car as I feel that Drivalia were in a position to re-sell the car that we had paid for. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

CATANIA, IT - Reviewed by MARCO - 15 September 2025

" The Vehicle was in poor condition and had not been cleaned very well. The coolant level in the engine was virtually empty "

" The Vehicle was in poor condition and had not been cleaned very well. The coolant level in the engine was virtually empty "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 2

BRINDISI, IT - Reviewed by ANGELA - 15 September 2025

" Auto Europe need to be aware of, and take on board customer experiences. "

" Over a 3 hour wait, in extremely hot temperatures to collect the car! A very long queue winding out of the pick up office, onto the main thoroughfare...and only ONE DESK OPEN to deal with this situation! Unable to leave the queue to find water, and when finally got to the desk was told in no uncertain terms "what do you expect, we have 120 cars going out today". NEVER AGAIN! "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CATANIA, IT - Reviewed by ANDREW - 13 September 2025

" none "

" the rear bumper trim detached while driving a couple of days into the hire (no impact had occured) and I had to tape it up for the remainder of my holiday as I couldn't easily make it back to the hire company. This made driving a bit stressful as I wasnt sure if it was going to fall off again while driving "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BARI, IT - Reviewed by STEPHEN - 12 September 2025

" Good "

" Generally ok in all departments.computer system down when car returned and ticketed queueing system not too clear "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

VERONA, IT - Reviewed by STEWART - 09 September 2025

" Easy drop off experience "

" Not the car we thought we were getting but it was another small car which is fine "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by DANIEL - 03 September 2025

" Great car at a good price "

" Quick pick up. The pick up was off site and the shuttle service at the airport was not good. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by DOUGLAS - 01 September 2025

" Easy booking and good selection of cars. "

" Very efficient collection and return. Car was quite new and was excellent. Only downer was that it had no radio antenna so reception was a bit haphazard. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VERONA, IT - Reviewed by DAVID - 30 August 2025

" Auto Europe did not pass the request for child seats on to Drivalia so I hold them predominantly responsible for the inconvenience and having to buy child seats that I do not need or want. Because the request didn't go through I had to leave my young family for two hours at the airport, whilst I went on a wild goose chase to buy child seats. A very stressful experience. "

" There was no child seats available despite two being on the booking request. I was told by the staff to blindly go to the local decathlon to buy them but decathlon do not sell child seats. It felt like they tried to just send me away somewhere and I would be out of their hair. I had to leave my young family at the airport to go and buy rather than hire child seats now I'm left with two seats that I have no use for. This all caused a two hour delay to the start of our family holiday. The car it self was badly dented down the passenger side and generally scratched and scraped around every panel "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 3

NAPLES, IT - Reviewed by FABIO - 30 August 2025

" It is almost impossible to contact Auto Europe to sort this problem out at the time. I won't be rushing to use again "

" The worst car hire company I have ever used. The first car was so badly damaged I would not accept it. The second was also badly damaged. The delay this caused was over an hour. Rude staff. Tried to give me a smaller car replacement. Tried to charge an extra day. Absolutely awful "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FLORENCE, IT - Reviewed by MARK - 28 August 2025

" Vehicle collection took longer than the flight. Queue was minimal, 8 persons, counter staff efficiency was awful. Was offered an electric vehicle which was totally inappropriate for our journey and had to accept a vehicle that was nothing like the one we booked. "

" Vehicle collection took longer than the flight. Queue was minimal, 8 persons, counter staff efficiency was awful. Was offered an electric vehicle which was totally inappropriate for our journey and had to accept a vehicle that was nothing like the one we booked. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 2

BRINDISI, IT - Reviewed by JONATHAN - 27 August 2025

" Car was great and staff friendly but 1hr 40 wait was unacceptable. "

" 1 hour 40 minute wait to pick up car. Drivalia was the only company to experience such a wait. Office was empty at drop off. 10 minute wait for someone to appear. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by PAUL - 26 August 2025

" Booked as advertised collection/ drop off in terminal. Collection desk was in the terminal at Milan Bergamo but then required a shuttle bus to collect the car. Drop off at Venice Marco Polo was more complicated. No instructions were given about where to return the car to and there is more than car hire return carpark at VMP. We ended up getting stuck in the wrong car park as we hadn't a valid ticket to exit. Fortunately, someone from Europcar assisted and our flight was delayed! In future instructions and a return address should be emailed to the customer ahead of the return date. Again, we had to get a shuttle to departures but it was by private mini-bus which was much more pleasant. "

" Booked as advertised collection/ drop off in terminal. Collection desk was in the terminal at Milan Bergamo but then required a shuttle bus to collect the car. Drop off at Venice Marco Polo was more complicated. No instructions were given about where to return the car to and there is more than car hire return carpark at VMP. We ended up getting stuck in the wrong car park as we hadn't a valid ticket to exit. Fortunately, someone from Europcar assisted and our flight was delayed! In future instructions and a return address should be emailed to the customer ahead of the return date. Again, we had to get a shuttle to departures but it was by private mini-bus which was much more pleasant. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 7

FLORENCE, IT - Reviewed by IAN - 26 August 2025

" Excellent "

" Pick up and drop off quickly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by DOMENICO - 26 August 2025

" I recently hired a car through yourselves and Drivalia at Naples Airport. The hire dates were 24/7-5/8. I paid for an estate vehicle which is large enough for a family of five plus the luggage. However upon arrival at Naples Airport I was told there were no estate vehicles available and that they were now going to provide me with a Jeep Compass. I asked the lady behind the desk if this was going to be big enough for our luggage, she informed me that it was and was larger than the estate I had booked. The vehicle was Infact not big enough so I had to return to the desk and inform them of this. I ended up waiting over an hour for a replacement vehicle which was a Citroen C3 Aircross, which was old and had in excess of 300, 000 miles on the clock. I again complained to the lady behind the desk, all she could say was there were no more estate vehicles left and that the Citroen was all they had remaining. I don't believe this is acceptable given I paid for an estate vehicle I was provided with a downgraded vehicle and wondered if it would be possible for a reimbursement? "

" I recently hired a car through yourselves and Drivalia at Naples Airport. The hire dates were 24/7-5/8. I paid for an estate vehicle which is large enough for a family of five plus the luggage. However upon arrival at Naples Airport I was told there were no estate vehicles available and that they were now going to provide me with a Jeep Compass. I asked the lady behind the desk if this was going to be big enough for our luggage, she informed me that it was and was larger than the estate I had booked. The vehicle was Infact not big enough so I had to return to the desk and inform them of this. I ended up waiting over an hour for a replacement vehicle which was a Citroen C3 Aircross, which was old and had in excess of 300, 000 miles on the clock. I again complained to the lady behind the desk, all she could say was there were no more estate vehicles left and that the Citroen was all they had remaining. I don't believe this is acceptable given I paid for an estate vehicle I was provided with a downgraded vehicle and wondered if it would be possible for a reimbursement? "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 1

FLORENCE, IT - Reviewed by JULIAN - 25 August 2025

" The Auto Europe experience was fine, so far. But if Auto Europe subcontract to Drivalia I will not use Auto Europe again or recommend. "

" Everything was bad and continues to be bad. Firstly a long queue in the hot sun for the courtesy bus at Florence airport. Secondly the two hour queue at the Drivalia desk to collect keys. Thirdly the condition of the vehicle, so many nicks and scratches that it wasn't worth taking photos. Fourthly the fuel tank was not full - it showed 350km in the tank. The two hour queue meant there was no point going back to the desk .. we had had enough and just wanted to get away. The return was worse. Drivalia office locked. Designated Drivalia parking spaces overflowing. No Drivalia staff to help. A return visit to the Drivalia pick up desk showed a massive queue. We had no choice other than to abandon the vehicle in a parking spot for another rental company. We emailed Drivalia to let them know where the vehicle was and to emphasise that we returned the vehicle with more fuel (400km) than on departure. The only response we have received to date is an invoice for fuel plus surcharge and a scratch to the vehicle totalling 450 euro. We have disputed the fuel charge and asked for a photo of the damage so that we can claim on our insurance but we have had no response. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 3

BRINDISI, IT - Reviewed by RICHARD - 23 August 2025

" Friendly helpful staff "

" Friendly helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by SIMON - 22 August 2025

" Good selection to choose from online and easy to book. Good communication. "

" Service fine and good location at Brindisi airport. Car was not in the best condition. Every panel was damaged, but drove well. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BARI, IT - Reviewed by FRANCESCO - 22 August 2025

" Negative "

" No contact at all "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by JASON - 21 August 2025

" Last May we used your company to book a hire car in Italy on 5th August with Drivalia. When we arrived and were attended to, the booking seemed to go well until they ask3d for our deposit with my credit card. Initially I put in the wrong pin number and the payment was declined. They advised me to contact my bank which I did. On speaking to the bank I realised I was using the wrong pin number and the bank told me to proceed with the correct pin. But when I then inserted my card it was declined before I had the chance to put in my correct pin and the receptionist suggested I call my bank again.. My bank (Barclays) reassured me the card was in good working order and I should have no problems. To check I went to the nearest cashpoint and was able to withdraw cash. On returning to Drivalia when I inserted my card it was declined again before I could put in my pin number and the receptionist said they could not accept my card. She said the only way to proceed was to use a debit card and take out their full insurance for 500 euros. This was in addition to the additional insurance I had taken out with you. By this point we had been waiting over two hours, were tired and stressed and needed to get to our destination as soon as possible. We were also aware that we had already paid for the car via you. We therefore agreed and made the payment in order to have a car and not be stranded at Bergamo Airport. When we eventually started our journey with the car we realised that the petrol levels were very low and as soon as we arrived on the motorway (less than 5 minutes from the airport) the light indicating very low petrol came on and we only just made it to the first service station to purchase petrol. We returned the car with the same amount and Drivalia accepted this. The whole experience was stressful and upsetting as well as having to pay an additional 500 euros that we did not need to pay and would like compensation. "

" Copy of Email sent to your Customer support: Last May we used your company to book a hire car in Italy on 5th August with Drivalia. When we arrived and were attended to, the booking seemed to go well until they ask3d for our deposit with my credit card. Initially I put in the wrong pin number and the payment was declined. They advised me to contact my bank which I did. On speaking to the bank I realised I was using the wrong pin number and the bank told me to proceed with the correct pin. But when I then inserted my card it was declined before I had the chance to put in my correct pin and the receptionist suggested I call my bank again.. My bank (Barclays) reassured me the card was in good working order and I should have no problems. To check I went to the nearest cashpoint and was able to withdraw cash. On returning to Drivalia when I inserted my card it was declined again before I could put in my pin number and the receptionist said they could not accept my card. She said the only way to proceed was to use a debit card and take out their full insurance for 500 euros. This was in addition to the additional insurance I had taken out with you. By this point we had been waiting over two hours, were tired and stressed and needed to get to our destination as soon as possible. We were also aware that we had already paid for the car via you. We therefore agreed and made the payment in order to have a car and not be stranded at Bergamo Airport. When we eventually started our journey with the car we realised that the petrol levels were very low and as soon as we arrived on the motorway (less than 5 minutes from the airport) the light indicating very low petrol came on and we only just made it to the first service station to purchase petrol. We returned the car with the same amount and Drivalia accepted this. The whole experience was stressful and upsetting as well as having to pay an additional 500 euros that we did not need to pay and would like compensation. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 3

LAMEZIA TERME, IT - Reviewed by DOMENICO - 21 August 2025

" Perfect no fuss service, easy check in Nd out "

" Friendly service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by ALEXANDER - 21 August 2025

" Will continue to use AutoEurope for all my car rental needs. However, I might think twice about selecting Drivalia in Naples again. I've just had better experiences with other providers - Noleggiare for example. "

" Contract information was incorrect. I emailed the Naples office twice to chase up but had no response whatsoever. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 5

ROME, IT - Reviewed by RICHARD - 20 August 2025

" As above. It was a busy weekend, limited cars available when I booked and AE phoned me after my first booking to say they couldn't provide that small car. I found Drivalia and felt they blamed me for the fact they didn't have the car. "

" Flight was an hour late. No bus arrived to take us to terminal. Massive passport queue, then an hour waiting to be served at Drivalia. Rudely told my contract had been cancelled as I was more than an hour late. No small cars left. If contract was cancelled why had my money not been refunded. Ended up having to pay more for a bigger car I didn't need. Felt like I had been ripped off and had no option. Stated I had a contract with them, that I had provided the flight details so they could have checked. How can I be responsible for an hours waiting at Drivalias desk never mind the other delays. "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ALEX - 20 August 2025

" It would have been nice to have a mains socket charging adapter included. "

" Cost effective and dependable both times I've used them in the UK and in Italy. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ROME, IT - Reviewed by JAN - 19 August 2025

" No support during holidays as the car rental was closed, luckily not needed but not good enough during peak season. "

" Requested an automatic car but was given a manual. Had to stress that was a condition of the booking. Was given an automatic car that was not prepared was told this but as this was the only option had to take it. None of the ports for sat nav worked. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 1

CAGLIARI, IT - Reviewed by CHRIS - 19 August 2025

" Haven't had the ££ amount put on my card credited back yet. Drop off location was not made clear, this is something that could have been easily communicated but I think the girl at the desk was still reeling from me not taking the extra insurance. Interior of the car was dirty and dusty on collection. "

" Receive the hard sell to take the extra insurance again at collection. Never understand why they do it as it only puts you off using them again or reccomending them. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 2

ROME, IT - Reviewed by MATTHEW - 17 August 2025

" Absolutely awful. Will ensure not to use again and make sure all friends and family avoid. "

" Wouldn't let us have the car or give us a refund. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CAGLIARI, IT - Reviewed by GIORGIO - 15 August 2025

" This time I was very disappointed by Auto Europe. I couldn't reach my destination as my flight got cancelled. While what I spent for the flight was given back to me super fast, Auto Europe told me I can only get a refund if I cancel my flight 48 hours in advance. So Auto Europe kept my money. The car rental told me if I had booked directly through them they would have refunded me. In that case I was told that I need to contact Auto Europe. Which I did. I even forwarded them with the email I received that was saying my flight had been cancelled. I got a reply saying what I said at the beginning with added, the part of the contract that says that I only get refund if the rental is cancelled within those 48 hours. Useless and very disappointing. I couldn't enjoy my hols as I couldn't reach my destination and i lost a good amount of money. Enjoy my money Auto Europe, but you can be sure you've lost a customer. "

" Only had contact with them through phone as my flight got cancelled last minute. They seemed to be very nice people but can't honestly say anything more. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by MARK - 14 August 2025

" Auto Europe site is easy to use and very good. I chose the wrong company. "

" Car exterior was dirty and the car had a number of faults, like broken fuel door, dents and scratches. Charged for a missing card (hybrid vehicle) which was never given. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 3

OLBIA, IT - Reviewed by JOANNE - 12 August 2025

" As above - not happy with cost of extra insurance . "

" The full insurance was very expensive - more than the original car hire . Also I was charged more than I'd been told at the airport . That first amount dropped off my credit card and was replaced by two further amounts costing more . "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

ROME, IT - Reviewed by MARK - 12 August 2025

" No problem with Auto Europe but would never hire a car from Drivalia, for the reasons given above. "

" Experience of my booking with Drivalia: I booked a Fiat 500X sized car but received a Citroen C3 - a smaller car. But the real problem was that my daughter and her family who had also booked a car with Drivalia through Auto Europe. They had requested a car seat as they were travelling with a one year old child. On arrival they were told that they don't have child car seats and we would have to go and buy one in Rome. Their attitude was appalling and they made no effort to try and find us a car seat. I would now never hire a car from Auto Europe or any other car hire company when travelling with a child that needed a car seat. On your website it should state clearly that Drivalia don't have child car seats as it is a deal breaker. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 4

BRINDISI, IT - Reviewed by RAYMOND - 12 August 2025

" above "

" It was a brand new vehicle, however, the box and wrappings from the newly installed radio was in the back of the car as well as cut off cable tie . There was a white sticker on the rear passenger window saying in Italian what nuts and bolts are included etc...a little dirty inside ,so in a nutshell was not really prepared for rental. On return, no parking ..had to double park and no-one to receive and inspect vehicle "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 8

MILAN, IT - Reviewed by FRANCESCO SAVERIO - 11 August 2025

" Very poor "

" No staff at drop off and I had to go all the way to the airport arrivals to find someone. At that point the first question I was asked was if I had full insurance with Drivalia (which I didn't). Then after a few minutes I received an email with extra costs for some scratches under the front bumper which they claimed I did. I never caused those scratches and it would have been impossible to check for their presence upon collection as the car was outside in an open parking whilst was pouring rain during a thunderstorm. Moreover, in 20 years of car rental I never had to check for scratches under the car... this company is disappointing to say the least. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 5

PISA, IT - Reviewed by SIMON - 10 August 2025

" Car scratched "

" Car was quite scratched "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ROME, IT - Reviewed by LORETTA - 10 August 2025

" A great experience with no hidden costs. "

" We were given a good sized car at a reasonable price. We had taken full cover online and we were not asked to purchase more cover when we arrived (this had happened to us in Italy before and we felt pressurised to pay more for the car on arrival). The customer service was very good. The only small thing was that we waited a long time at the desk at drop-off and no-one was there to serve. My husband went looking for someone and was told we could just drop our keys in a box. Had that been clear from the beginning, we wouldn't have wasted so much time waiting around. The car was great, the price was competitive and we felt the whole process was easy and professional. I would definitely recommend hiring from Drivalia to my friends and colleagues. Thank you! "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

BRINDISI, IT - Reviewed by FAUSTO - 08 August 2025

" Price comparison sites are essential but the insurance situation should be clarified so that we do not end up double insured. "

" The car was by provided with 60% full tank rather than contractual 100%. The car was poor - many more scratches and dents than documented on the paperwork. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 4

FLORENCE, IT - Reviewed by DARREL - 07 August 2025

" We have used Auto Europe many times and have highly rated their service, however, this is the first time that our experience hasn't been satisfactory. "

" The car was dirty. The staff weren't very helpful. No one to assist when picking up and dropping off the car. Appalling!! "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 3

PISA, IT - Reviewed by MARTYN - 07 August 2025

" Website works quite well for booking. "

" Staff were friendly and efficient. Car had a lot of damage and tyre pressure monitors were faulty. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MILAN, IT - Reviewed by STEVEN - 05 August 2025

" The one way fee advertised was lower than what Drivalia eventually charged me. "

" Terrible experience. Gave me an old, damaged and dirty car, only to try and charge me hundreds of Euros for damage/dirt that I didn't cause. Very difficult to communicate with the company, one of the worst I have experienced. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 1

MILAN, IT - Reviewed by DAVID - 30 July 2025

" Trouble free experience. "

" Quick pick up and clean vehicle. Drop off was trouble free too. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by JOHN PAUL - 28 July 2025

" autoeurope great site - Drivillia not so good!! "

" the staff at the counter could have been more polite and efficient. They also should make British customers aware of the tolls in Italy as we were charged for not picking up a toll ticket as we left Bergamo and were charged 75euros fine! "

Value for Money: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BRINDISI, IT - Reviewed by MAURO - 27 July 2025

" Good service with AutoEurope "

" There was a single member of staff at the counter, despite I arrived ~8PM, not midnight. The queue was short but it took quite a bit of time. Once I got my car keys and I went to the car park, there were no Drivalia staff members there (apparently they leave at 6PM!) and I had to find my car, only for it to be blocked by another car parked outside the spaces, improperly. I then had to go back to the main counter and ask the single member of staff to stop serving other customers and come to the car park to remove the car which was improperly parked. I doubt I will use Drivalia again. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BRINDISI, IT - Reviewed by MARTIN - 27 July 2025

" N/A "

" Firstly it was a 40 minute wait to collect the car, I really don't understand why you have to go through all the details again once you've completed them on line with your original booking. Secondly the car a Skoda drive very nicely and was clean in and out, but had some many dents and scratches in it. Thirdly I didn't st anytime receive an email from the rental company with details of contract, condition of the car and most importantly contact numbers should the vechicle breakdown. I emailed them in Italy and separately in the uk and had an Italian friend ring but still had no reply. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

PALERMO, IT - Reviewed by NORBERTO - 25 July 2025

" I hope you all resolve this. "

" Day after drop-off, I receive a INVOICE no.0000202510273696, ref a damages . I am requesting a reassessment and cancellation of the above invoice for an amount of 255.36 euros, because at the time of picking up the vehicle at Palermo airport, the car already had the mentioned damages, and I asked the employee to change it because it was broken. The employee then informed me that there was no other replacement available and that I just needed to take pictures of the damages for a subsequent liability waiver. I have and attached photos were taken in the Drivalia parking lot at the time of pickup. I therefore ask that this charge be reviewed and canceled. There is no way to send it to Drivalia - his form at site don't works. An more, insurance policy for potential collisions has also been taken out. I hope you all resolve this. Tanks, "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 4

PISA, IT - Reviewed by SIMON - 25 July 2025

" Only issue which has been highlighted before is that the rental courtesy bus stop is left out the airport and not right as on the voucher. It was a long wait (20 mins) and no chance we could get on with the crowd that was before us. Waited another 20 mins at least before the guy returned. Should have walked despite 37 degrees (red path takes you all the way in less than10 mins) but had lots of bags. Next time will leave passengers in the A/C Arrivals hall , walk, collect car and then return to pick up passengers and bags. "

" DRIVALIA staff were extremely friendly and courteous. The car was in great condition and slightly larger than we expected. Maybe because we were late arriving there was no waiting time and we were off in the car within 20 mins. Returning was a bit more frantic as lots of cars were milling around but having dodged the crowd we parked exactly where we collected it and were seen immediately by a charming agent who did the paperwork then and there with no hassles. Would highly recommend DRIVALIA "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

TRAPANI, IT - Reviewed by DOMENICO - 24 July 2025

" See above comments "

" Friendly staff at counter but let down by condition of car with pre existing damages , Rubbers on windscreen wiper blades broken , very dirty windscreen upon collection. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 7

ANCONA, IT - Reviewed by JANE - 23 July 2025

" What more can I say? "

" We are now old friends! Quick simple and with a smile. And.... A panda, who needs an upgrade when there's a panda. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by JON - 23 July 2025

" Despite being given a car with multiple damage, I got my deposit refunded - unlike the scammers at Maggiore - Do not use them - stick to Drivalia "

" Despite being given a car with multiple damage, I got my deposit refunded - unlike the scammers at Maggiore - Do not use them - stick to Drivalia "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by JOHN - 22 July 2025

" I am waiting for customer services at Auto Europe to get back to me about the above "

" The wait to be issued with the car was over 45minutes as there was only 1 person on the desk. The car was badly damaged - thankfully we took a video as the ire company are now emailing saying that we caused the damage! they have also charged us an additional £173 when i was told (and the contract states) that the additional driver cost was €122. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 1

PISA, IT - Reviewed by RICHARD - 20 July 2025

" Dreadful experience. Much smaller car supplied with no alternative given, ended up with suitcases on the kids laps which was totally not safe. Car was not washed and rubbish left in the car from the previous hire. "

" The car supplied was much smaller than what was booked. I asked for an alternative but the only option given was to take the car or have a refund. We ended up having to put suitcases on the kids laps in the back of the car. Dreadful customer service as it was clear the car h ordered was in the parking area. Also the car was not washed and rubbish from the previous hire was left in the car. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 3

VERONA, IT - Reviewed by HERMAN - 18 July 2025

" Didn't want to ackowledge that Drivalia has no cars available on pickup and refused to refund me. Also didn't provide the car I had booked. "

" Didn't have any cars when we arrived at the airport and had to wait for over 2 hours to resolve issue. Also didn't give me the category of car required costing me much more to use and fuel the vehicle during my holiday. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

OLBIA, IT - Reviewed by BARIS - 15 July 2025

" Drivalia is an average company, they marked mild damage on the report for the front bumper although I have not caused any damages. We'll see how it goes if they try to charge anything. "

" The car was not in the area the Drivalia staff told me. So I headed back to the office building, then they apologized and showed me different area in the car park which was quite far away. I walked with a huge bag and the car was not there again. I walked back to the office building, and they said it's in the next row. It was in the middle, not in the parking rows of Drivalia but within a different company's parking area. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 8

CAGLIARI, IT - Reviewed by RICHARD - 14 July 2025

" Not the best experience "

" When we got to the desk they put the hard sell on us to buy insurance through them for 30 euros a day as they said that any insurance we had through you wouldn't cover any damage. We didn't take it but they made it clear that they weren't happy about it. This was very disappointing and tainted the holiday as soon as we arrived. If this is the case then it should be made very clear on booking. Also there were small areas of damage on the car that weren't recorded when we picked the car up. Luckily we took photos and videos of everything as on drop off the damage was questioned and if we hadn't been so careful I know they would have charged us for it. "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 7

ROME, IT - Reviewed by NICHOLAS - 09 July 2025

" Overall, a very frustaring start to the stay in Rome, which will lead to further efforts claiming costs back once depsoit is retuned. "

" Despite calling to make aware that my flight was delayed, this was not fed through to Drivalia (or so Drivalia counter said). There was no car seat availible despite requesting, this caused severe disruption to the start of our stay, my only option was to drive a 20km round trip to purchase a new car seat, the refund request for this will be sent through separetly, once deposit returned from Drivalia. This delayed our trip further as this took, over 90 mins, we then had to buy food for our daughter as we would not arrive in time for dinner where we were staying, again, this will be claimed for once the deposit is returned. The car was horrendous to drive, the 2nd gear was impossible to get in to from 1st or 3rd gear, this was fed back at return. The flight delay was out of my control and the lack of care or understanding from the Drivali staff, made this even more frustrating to the whole hire process. "

Value for Money: 6
Efficiency of Counter Staff: 2
Expediency of Drop-off: 2
Condition of the Vehicle: 3

PISA, IT - Reviewed by ANNETTE - 06 July 2025

" Quick and easy on arrival at the airport. Nice vehicle. No quibbles when I returned the car as the existing scratches were well documented. Would use them again. "

" I was given a much superior and larger vehicle than I had booked . It already had a few scratches ( which I photographed) but these were all verified at the end and the meet and greet guy helpful. I would definitely use them again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by LAURA - 06 July 2025

" Again, the filter selections weren't kept once booking on the companies website. And having to wait well over two hours was extremely frustrating and stressful. We had a very early flight and were only there for 3 days so lost half a day waiting for the car. "

" Waited over two hours to pick the car up. When I choose the car I selected automatic and when it took me to the website to finalise booking it had changed to manual. Which I didn't realise until picking up the car. So this was extremely inconvenient considering I specifically set filters to automatic only. The car hire did not have automatic available on the day so had no choice but to keep the manual. I wouldn't use this specific company again. Having hired from brindisi airport numerous times this has got to have been the worst experience. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

OLBIA, IT - Reviewed by MIECZYSLAW - 05 July 2025

" I didn't get the car I ordered, a Fiat 500, I absolutely wanted that model and that's why I paid 100 euros more and the lady said I could get a Fiat Panda which was cheaper to rent and that it was the same class of car, I'm very angry about that. The service itself and the return of the car went quite quickly without any problems. "

Value for Money: 2
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by TERENCE - 04 July 2025

" Great Staff and Service! "

" Great Staff at Drivalia . Been hiring cars in Bari for 20 years and they are honestly one of the best i have used! Great Staff always pleasant! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by ANNAMARIA ELENA - 03 July 2025

" Great "

" An easy experience after a long flight but taking the car back had to go around the building before I found where to take it back but otherwise everything ok thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MILAN, IT - Reviewed by KENNETH - 01 July 2025

" The DR6 vehicle we rented was a new low. It was a slow large SUV...you were unable to change the dash/infotainment language from Italian to English (thus unable to connect our phones, so no music (other than the insane Italian radio stations) or easy satnav). Also the car had a slow puncture throughout. The tyre pressure light was noticed on 10+ mins after pickup...we filled it with air & all seemed good. It went down over ~2 days so we called the drivalia number & they told us just to monitor it (in their slow, basic English). Thus we filled it up with air several more times during the rental. You would have thought we would have got a discount or something from them but NO. All in all a really bad car, & poor end-2-end service. "

" The DR6 vehicle we rented was a new low. It was a slow large SUV...you were unable to change the dash/infotainment language from Italian to English (thus unable to connect our phones, so no music (other than the insane Italian radio stations) or easy satnav). Also the car had a slow puncture throughout. The tyre pressure light was noticed on 10+ mins after pickup...we filled it with air & all seemed good. It went down over ~2 days so we called the drivalia number & they told us just to monitor it (in their slow, basic English). Thus we filled it up with air several more times during the rental. You would have thought we would have got a discount or something from them but NO. All in all a really bad car, & poor end-2-end service. "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 3

PESCARA, IT - Reviewed by JENNIFER - 29 June 2025

" Definitely use them again "

" Very efficient and upgrade provided "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PISA, IT - Reviewed by MARK - 27 June 2025

" Auto Europe are good. The hire car provider were terrible "

" The whole experience was shocking. The car was terrible, poor condition with the bumper not fully attached. When returning the car I used the key drop box at Pisa Airport. I then received an email stating they were charging me for damage to the car. No damage was cause by me however they have subsequently charged me. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BRINDISI, IT - Reviewed by STUART - 27 June 2025

" Good comms and did exactly what they said they would do. "

" One of the best experiences I have had at Brindisi airport. Very good staff, vehicle as described and a good process. Will definitely use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BRINDISI, IT - Reviewed by PIETRO - 27 June 2025

" The car inside was well worn and tired,the windscreen wipers liquid tank was empty "

" Good value hire car "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PISA, IT - Reviewed by DIRK JAN - 26 June 2025

" See above "

" Tricked us into paying for damage we didn't cause. And added costs that weren't shared with us up front. Pace and number of employees at pick up was atrocious. Took over 2 hours to process a queue of no more than 5 car pick ups. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 8

ROME, IT - Reviewed by ANDREW - 26 June 2025

" Auto Europe fine. Drivalia Verona fine. Drivalia Rome Fiumicino not very good. Car adequate for its job but battered and not topped up with fluids prior to handover. Transit charge for different drop location not disclosed until after return home and more than website estimate due to tax. So 89 euro rather than 73 euro. "

" Drop off was no problem and Verona drop off counter staff member was very efficient, but pick up at Rome Fiumicino was not. We had to wait an hour to be served at Rome. We have hired cars before for several years but we were new to Drivalia and this was our longest ever wait and pick up process ;there were too few persons for the numbers of clients waiting. The car we were allocated in the pick up car park was different to either what we specified at order or what the pick up desk offered as equivalent, but it was equivalent, worked OK and got us around so no complaints about the model of car or its abilities. It was quite battered so we had to take a lot of pictures to be sure we didn't get charged for damage as the pick up paperwork damage description section was fairly general so there was "room for misunderstanding". The car had been turned round very quick from it's previous hire as it was not cleaned and no water in windscreen washer for example. The pick up staff in the parking lot refused to change it for another car and moved on to their next client after handing us the key. Due to the very long wait we had just had at the main service desk we did not try to take this up with the staff at the main pick up desk. Tyres were OK and air-conditioning worked. Sun roof we didn't dare operate as the fabric screen was damaged and we felt it may fail if we tried to open it. The transit charge payment for different drop off was not clear as to amount and when we would be charged. Rome said it would be at drop off and Verona said it would come off the deposit but we had to wait for an e mail invoice to finf out how much so this could have been clearer. It was close to estimated amont on website when hiring but there was tax on top of 16 euro. Overall, not our best car hire experience in Italy but we would use Auto Europe again but maybe not choose Drivalia from Rome Fiumicino. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 4

PISA, IT - Reviewed by MATTHEW - 25 June 2025

" Drivalia car area further out than others, dark parking area. Car was an "upgrade" from Dl6 auto booked. Car was 3008 SUV auto. comfortable. Would have been helpful regards return dropoff. other companies had staff cleaning and checking returned cars ( 5:30pm) "

" Counter staff said car at location 17, but not, was 7 for collection. no staff at Drivalia car park area. left car in vacant slot. returned to booking area, saw lots of return key boxes fro various companies. posted car keys into Drivalia box. received invoice for extra day car hire. clearly drop box not return location? "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 8

TREVISO, IT - Reviewed by EVGENY - 25 June 2025

" I've been using Autoeurope for years but never again! I was supposed to pick up a car at Treviso airport at 4:30 pm. My flight was delayed by 40 minutes, so I arrived to the desk around 5:20 pm and it was closed. I tried to call Drivalia first, no reply or whatsoever. Turns out that they close at 5 pm! It was Wednesday, not the weekend, not a holiday. There were other rentals around but none of them was closing at 5 pm. They had my contact details, they had my flight number, so they could have easily checked that my flight was delayed and waited for me. I called Autoeurope explaining the problem and expecting them to help me resolving the issue. The member of stuff was defensive from the very beginning, she blamed it all on me, refused to help finding me another car and refused to give me a refund. So, I ended up paying €220 for taxi. Autoeurope gave me the worst car rental experience I've ever had. Never again! "

" The worst experience I've ever had! This company is a joke, no respect for customers at all. I was supposed to pick up a car at Treviso airport at 4:30 pm. My flight was delayed by 40 minutes, so I arrived to the desk around 5:20 pm and it was closed. I tried to call them, no reply or whatsoever. Turns out that they close at 5 pm! It was Wednesday, not the weekend, not a holiday. There were other rentals around but none of them was closing at 5 pm. They had my contact details, they had my flight number, so they could have easily checked that my flight was delayed and waited for me. But they couldn't care less! And obviously I didn't get any refund. Will always avoid Drivalia! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BRINDISI, IT - Reviewed by CAROUN - 25 June 2025

" All good on your side "

" Car was super dirty. Tank was not full which makes it harder to return the vehicle with the same amount of fuel. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 1

FLORENCE, IT - Reviewed by FRANCESCA - 24 June 2025

" same as above- You should not assure a booking if you are not delivering the right size car. "

" They often do not have the small size car I had requested. The car I had 11-21st June was a MG, enormous, with all kinds of sensors difficult to understand, Complaints about tyres level of inflation. Car hired 21st-6th July is small and lovely, but has no reverse screen guidance. The price of the insurance to eliminate the excess is excessive. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

ANCONA, IT - Reviewed by DOMINIC - 22 June 2025

" Simple and good value. "

" It was a great experience with a lovely car. Other than a crowded car park to exit, it all went smoothly "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PISA, IT - Reviewed by MARK - 21 June 2025

" See above. "

" No information given at pick up at Pisa for drop off at Naples. Car was bigger than requested (not a positive). Emergency contact suggested sending a WhatsApp message which we tried and had no response. Tried email and had no response. Luckily our hotel resolved our issue but if the car had broken down in one of the remote areas we travelled, we would have been stuck for hours!! No very reassuring. We had to Google location drop off for Naples as we phoned the UK helpline and spoke to an Agent who assured us he would email all we needed but we received no email. Thankfully ChatGBT helped us out!! "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 8

FLORENCE, IT - Reviewed by SAMANTHA - 19 June 2025

" A very disappointing experience overall. Only 1 desk attendant was available to deal with multiple customers, a hot a stressful experience and the dirtiest hire car we have ever received. "

" We have never experienced such a disorganised and inefficient rental pick up or been presented with such a filthy vehicle rental anywhere in the world. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 1

PESCARA, IT - Reviewed by NICOLA - 19 June 2025

" The car was very scratched and the paperwork provided by email only which I could only access from my phone so it was hard to compare with the scratches on the car ....on dropping it off, no one was there to check it over so I had to just drop keys off at the desk ...I then got correspondence saying I owed money for damages....my deposit has been kept to cover the so called damages which I am very annoyed about as far as I am aware, there were no extra scratches on it from when I picked it up.As all correspondence was in Italian, I'm very confused and not sure how to duspute this charge. "

" I felt very pressurised when picking car up to take extra insurance which I thought was far too expensive to consider. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 1

PALERMO, IT - Reviewed by GAIL - 17 June 2025

" Great value for money for an on site airport car hire company. Car was clean, full of fuel and in good condition. High spec of car for phone connectivity and parking sensors etc. "

" Great vehicle and super fast pick up and drop off service "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by GARY - 16 June 2025

" Always a good price. "

" Warning lights on /Faulty tires. Not the first time having issues with this company. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 1

ALGHERO, IT - Reviewed by DARIUSZ - 15 June 2025

" No space to park Huge charge for petrol filling. "

" Big charge for filling the petrol. 36€ for service plus 12€ for petrol. Where there was not petrol station No space to park the car in sign parking for drivalia. No person to come and check the car after parking on return. Close to air port. "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 7

PISA, IT - Reviewed by LEIGH - 15 June 2025

" Good service but no screen wash and told to bring the car back with half a tank of petrol. Very difficult to judge that and the car was under half full when we collected! "

" Good car. Good service but no screen wash and told to bring the car back with half a tank of petrol. Very difficult to judge that and the car was under half full when we collected! "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by MICHAEL - 14 June 2025

" As above. "

" I received an invoice after returning car. It had one way fee which was fine. It also charged me €70 for GT Cristalli e Gomme with no explanation. I'd like to know what this is. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 7

NAPLES, IT - Reviewed by PERRY - 12 June 2025

" No communication from carvhire company or autoeurope "

" Changes made at naples airport carhire centre, now need to checking 1st at floor 1 of airport, then proceed to carhire centre to pick up car, NOT INFORMED, NO SIGNAGE ABSOLUTE CHAOS. NO COMMUNICATION "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 9

BRINDISI, IT - Reviewed by DAVID - 11 June 2025

" Car was ok. Not spotlessly clean inside or out but ok. "

" Efficient pick up and drop off. Car park was very small and difficult to enter / exit. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VENICE, IT - Reviewed by LOUIE - 11 June 2025

" I have done this already and provided evidence. Sort asap otherwise j will be escalating further. "

" VERY DISAPPOINTED. The audacity of you asking me to rate my experiences ence when I have been ignored re my earlier email sent today. I DIDNT RECEIVE THE CAR AND DEMAN A FULL REFUND. I HAVE EXPLAINED THIS TO TWO MEMBERS OF YOUR TEAM ALREADY SO I EXPECT CONFIRMATION THAT I AM TO GET A FULL REFUND TODAY OTHERWISE I WILL BE CONTACTING THE FINANCIAL OMBUDSMAN. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ALGHERO, IT - Reviewed by SABINA - 09 June 2025

" See message above and take appropriate actions. Please note that this was only one rude Sardinian member of staff at the drop off. The other member was very virtuous and forthcoming. "

" FYI Oggetto: Reclamo formale riguardo addebiti non giustificati e trattamento ricevuto – Noleggio auto ad Alghero Gentili Signori, Con la presente desidero presentare un reclamo formale in merito a diversi aspetti problematici riscontrati durante e dopo il noleggio di un'autovettura presso la vostra sede di Alghero. 1. Discrepanza tra l'importo comunicato e quello addebitato: Mi era stato comunicato un addebito di €224,92 per presunti danni al veicolo, ma l'importo effettivamente prelevato dalla mia carta di credito è stato di £337,92. Si tratta di una somma significativamente superiore e non giustificata. Attualmente non ho ancora accesso all'estratto conto ufficiale, essendo in viaggio, ma ritengo opportuno segnalare immediatamente questa incongruenza. 2. Contestazione del danno: Il presunto danno, nello specifico un graffio, non era presente al momento della riconsegna del veicolo. La macchina è stata restituita alle ore 17:15, come da mia dichiarazione e presenza fisica, mentre il controllo da parte del vostro personale è stato effettuato successivamente, oltre le ore 18:00. Vi chiedo pertanto una conferma scritta ufficiale che l'autovettura è stata effettivamente riconsegnata alle ore 17:15, e non alle 18:38 come riportato in maniera errata. Tale conferma è necessaria ai fini del rimborso da parte della mia assicurazione aggiuntiva, che copriva solo fino alle ore 18:00. In mancanza di tale dichiarazione scritta, riterrò la vostra azienda direttamente responsabile del rimborso della somma dovuta per la sostituzione del pneumatico. 3. Firma falsificata sul verbale di riconsegna: Non ho firmato alcun documento relativo al controllo del veicolo, poiché mi trovavo già in aeroporto al momento dell'ispezione. Nonostante ciò, un documento risulta firmato da qualcun altro. Chiedo pertanto un controllo immediato, anche comparando la firma apposta con la mia firma reale, poiché si tratta chiaramente di una falsificazione. 4. Comportamento del personale: Nel tentativo di chiarire la situazione, mi sono recata personalmente presso il punto di noleggio. Un primo dipendente si è dimostrato estremamente scortese, liquidando le mie domande con un atteggiamento arrogante e poco professionale. Fortunatamente, un secondo collega è stato più disponibile e ha riconosciuto che non si trattava di un graffio bensì di semplice sporcizia. Abbiamo verificato insieme, ho rimosso il segno con un dito e abbiamo documentato l'orario tramite il suo cellulare, per maggiore trasparenza. Al momento della comunicazione di questa scoperta, il primo dipendente ha risposto con una frase inaccettabile: "Io le macchine non le lavo, le lecco." Un commento inadeguato e del tutto fuori luogo. 5. Pagamento già effettuato su altra carta: Vorrei anche precisare che il costo del noleggio era già stato saldato tramite un'altra carta. Pertanto, l'unico importo residuo da saldare era pari a €100. Non vi era alcuna giustificazione per un addebito di €224,92 o, peggio ancora, £337,92. 6. Costi aggiuntivi non rimborsabili: A seguito dell'addebito imprevisto sulla mia carta di credito, sto inoltre sostenendo costi giornalieri aggiuntivi, inclusi interessi per cambio valuta e commissioni bancarie, che stanno aumentando con il passare dei giorni. In base a quanto sopra, chiedo: • Il rimborso totale dell'importo addebitato (£337,92), o quantomeno della parte eccedente i €100 inizialmente dovuti. • Una dichiarazione scritta che confermi l'orario corretto di riconsegna del veicolo, ovvero le ore 17:15, e non le 18:38. • Un'indagine interna circa la firma falsificata. • Una risposta formale circa il comportamento del personale coinvolto. • Il riconoscimento dei costi supplementari derivanti dal vostro addebito irregolare. Resto in attesa di un vostro riscontro scritto urgente entro 7 giorni dal ricevimento di questa comunicazione. In assenza di risposta, mi riservo il diritto di adire le vie legali e segnalare l'accaduto alle autorità competenti e alle associazioni dei consumatori. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 9

ROME, IT - Reviewed by NICOLA - 09 June 2025

" i have been a customer of auto europe for many years. i think the company should check on the car hire companies before they are admitted to rent to auto europe customers ! "

" I was conned into paying 48 Euros because according to the drivalia man the tank was not entirely full!! what a load of rubbish. Please warn customers about this scam of Drivalia "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 2
Condition of the Vehicle: 5

PISA, IT - Reviewed by IAN - 09 June 2025

" Easy pick up and returnof rental car. "

" Very good, friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

OLBIA, IT - Reviewed by JAMES - 07 June 2025

" Easy to book, good value "

" Easy pick up and drop off. Although it wasn't explained to me that €50 had been added to my bill for breakdown. I only noticed this after the charge was added on drop-off. Perhaps my own fault for not reading everything in detail, but hard when it's only provided in Italian and you are "rushed" through the signing process to get your keys. Car was good quality and relatively new, although very dirty and smelt like someone had been smoking in it. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PISA, IT - Reviewed by SHANE - 07 June 2025

" Good comms "

" Pick up took a long time. No one to check car at drop off. "

Value for Money: 8
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 9

PISA, IT - Reviewed by MARCUS - 07 June 2025

" Company should have staff at car park like most of the other companies. High risk of unjustified extra charges if car returned out of hours and general bad record keeping of damages. "

" Damage record on pick up documants was completely inaccurate with three large areas of damage unrecorded. No staff at car area so had to queue again , staff not experienced and did not mark damage correctly, did not come and inspect car, on drop off same situation had to ask staff to examine car, and said original staff hadnt marked all damage as requested. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NAPLES, IT - Reviewed by MICHAEL - 04 June 2025

" This company are a pleasure to deal with and the vehicle provided was much better than expected "

" Everything was clear and efficient and everyone I dealt with were professional and courteous. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by CALUM - 03 June 2025

" Nice car, great value. No complaints "

" Nice car, great value. Slight delay in picking up the keys at airport, due to customer in front taking a long time. But I was lucky the queue was only 3 deep. Drop off was easy also. A very good experience with Drivalia "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by TIMOTHY - 03 June 2025

" The chap on the phone told me he couldn't book me another car and I would have to book direct with someone else. "

" When I arrived I was told my car had been rented to someone else. I was then left to hire a car from another company at three times the price I had paid. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BARI, IT - Reviewed by BRETT - 02 June 2025

" very good all, not problems picking up or returning "

" simple and straight forward, very easy. Just a shame the Fiat 500 was not available "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ANCHISE - 01 June 2025

" Due to there being no one to assist me, I had to go to another car rental agency and pay for a different car as I cannot wait for the next day with a 6 year old child "

"   As there was no one available to assist me and provide the service promised from Auto Europe "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LAMEZIA TERME, IT - Reviewed by MICHAEL - 01 June 2025

" Smooth "

" staff were very friendly "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

NAPLES, IT - Reviewed by GEORGE - 29 May 2025

" Not enough information supplied before arrival. "

" Slightly confusion on check in procedure.You have to book in at Drivalia desk inside the airport then find the shuttle bus stop 100 metres or so outside the airport. This was not communicated before pick up so became an issue but the shuttle bus driver was very helpful. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PISA, IT - Reviewed by SIMON - 28 May 2025

" No complaints "

" Better than the competition "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LECCE, IT - Reviewed by MICHAEL - 25 May 2025

" Very helpful staff, great price, no issues with the return. "

" Never had a problem with this company is various countries. I will use again with confidence. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by GIANLUCA - 25 May 2025

" Auto Europe should hold car rental companies accountable for the way they behave with customers. Automated (evidence- and images-based) pre and post checks. "

" They charged fees for damages I am not responsible for. It's incredible how these small companies make money out illegally trying to charge customers for damages they have not caused. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ROME, IT - Reviewed by JAN - 23 May 2025

" The Drivalia in Fiumicino are scammers - they charged me 300 EUR for old damage. Their customer service is not replying. "

" Scammers - they charged me 300 EUR for old damage. Their customer service is not replying. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BRINDISI, IT - Reviewed by PRUDENCE - 23 May 2025

" I would just say that if I book a small car (Fiat 500) I would be grateful to have that car. But the car you gave me was fine. Many thanks "

" Your desk clerk was a sweet girl - helpful, and willing and polite. She no longer had the small car I requested, so kindly gave me a larger manual, apologising if it hadn't been cleaned. I was very happy with that "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

VENICE, IT - Reviewed by GORDON - 21 May 2025

" N/A "

" As the depot is off airport, a shuttle bus is provided. We had to wait 35 mins on arrival, which is longer than the 15 minute wait they quote. Car was upgraded due to shortage in our booked group. No issues during the rental period or the return. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MILAN, IT - Reviewed by ROBERTO - 11 May 2025

" As mentioned above, I travel a lot to Milan Linate from London, back and forth and I often need a car. However, I will not want to use Drivalia in future. Terrible service "

" I hired a car from one of the providers recommended by your website: Drivalia. I am a returning customer however I not sure I will actually come back to use your services again in future. My carhire was for 6 days. When I picked up the car in Linate Airport terminal, I checked the car for existing damages, as one usually does at the point of pick-up. The car was parked in a corner of the parking space, with the passenger side of the car against the wall so I could not see it properly. While I was trying to look that side of the car, the guy supervising the car collection kept saying that all the existing damages were included in the paperwork sent to me by email. He insisted that he personally checked for damages after the previous customer had returned that very car, so to trust him. I left and drove to Brescia which was my final destination. I kept the car inside a private courtyard and did not use it until the day of my return to Linate 6 days later. When I returned the car, the Drivalia guy spotted a couple of dents on one of the car rims on the passenger side of the car. As I did not use the car during the hire period, it is evident to me that those damages were already present at pick-up and had not been properly documented on the paperwork, together with the existing damages. Parking the car in a corner against the wall did not help me making sure that what was documented on the car paperwork did actually match all the existing damages. This costed me an additional 110 Euros. While I am happy to pay for car damages I am responsible for, I am not happy to be taken advantage of due to a careless lack of professionalism on Drivalia's part. It is evident that the sited damages were already there at the point of pick-up. Drivalia quite conveniently did not care enough to record them properly and most likely an additional bill was picked up by the next customer, for the very same damages. I hardly believe I will use Drivalia again. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 6

PALERMO, IT - Reviewed by ROBERT - 11 May 2025

" Excellent price and still available at the airport "

" Friendly staff. All went smoothly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by MARTIN - 10 May 2025

" just worked as it should "

" Very smooth "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FLORENCE, IT - Reviewed by PETER - 10 May 2025

" AutoEurope just provide prices and the 'deal', that's it "

" Drivalia have added an erroneous charge at the end of the hire (Eu36.00) for no reason, I assume that they do this in the hope that most people won't argue or even notice. I have and I am challenging it, without any engagement from the company to date, other than fobbing me off. Just massively irritating. Car was fine - if a bit battered but in Italian conditions, it was good enough. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 5

PISA, IT - Reviewed by WILLIAM - 05 May 2025

" I've used Auto Europe for many years but you should not deal with dishonest companies like Drivalia. Customers deserve much better than this. "

" Understaffed and charged for damage which didn't exist. Totally untrustworthy. Will never use again. Autoeurope should not deal with them. Dishonest company. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

FLORENCE, IT - Reviewed by YUVAL - 30 April 2025

" Perfect. "

" Check-in and delivery of vehicle were very courteous , but relatively slow (always in Italy). Everything was explained in good English. Car was relatively clean (though I have seen cleaner) and had lots of dents and scratches, that didn't affect its functionality. Drop-off was a breeze, with little to none inspection of the car. Deposit was returned to the credit card that very same day. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VERONA, IT - Reviewed by PATRICIA - 29 April 2025

" Warm, friendly and efficient. "

" Speedy and helpful pick up. No pressure to take any additional insurance. Just parked car and dropped keys in box on return. Had confirmation about an hour later by email that all was okay. Their system works well. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by JEREMY - 28 April 2025

" Top drawer "

" Thorough but very good customer attention "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by GIOVANNA - 28 April 2025

" all good "

" all good "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by SARAH - 27 April 2025

" I will use them again. "

" I have used Drivalia before and I am very happy with them. The only negative thing was that I had asked for a small car and I got an SUV. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by PAUL - 26 April 2025

" N/A "

" Car provided was much smaller than booked so had to sit with bags on our knees as the boot size was inadequate Lots of dents and scratches all over the vehicle "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 3

OLBIA, IT - Reviewed by RAYMOND - 26 April 2025

" I am waiting for a response from autoeurope about the problem "

" I have been charged for damages, there was no damages, I cleaned the car inside and out, and know that there was no damages, I was charged over 500 euros "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

MILAN, IT - Reviewed by VASILEIOS - 24 April 2025

" The following response to my request for support is not acceptable: Thank you for bringing your concerns to our attention regarding your previous car rental reservation under voucher number UK5793324 As a Tour Operator, we have contracts with a variety of suppliers all over the world, and can usually arrange to get the car category and specifications required, and act as a mediator between our clients and our suppliers. Thank you for informing Auto Europe of your rental experience. It is only with such feedback that we are able to improve service and communication between Auto Europe, our suppliers, and our clients. According to the document, the extra services provided were agreed upon, and itemized on the document, signed between yourself and the rental company, at the pickup time. By signing it, you have agreed to the terms & conditions of use of the service(s) including the payment of the amount(s) noted on the document, at the end of the rental period. Not being possible to replicate the events at the counter, your rental contract stands as a legally binding document between you and the rental company, which defines and governs the rights, duties, and responsibilities of both parties involved, once reciprocally signed. Auto Europe cannot accept liability for items purchased locally and apologize for not being able to give you a more positive response. "

" I have been charged for the extra amount of 234,24 € without being notified about the extra charge at the counter. Moreover, instead of charging me at the time that I was at the counter, Drivalia kept this amount out of the money deposit of 500 € that was not for this purpose. Super cover service 01.03.2025 = 153,72 € Change Group 5 = 18,30 € Glass and Tyres service 01.03.2025 = 36,60 € Extra Road Assistance 01.03.2025 = 25,62 € It was NOT made clear to me that these services were provided with additional charge and I was NOT given the option to accept or reject them. I don't even understand what they are for, except from the "Road Assistance" which I DID NOT request or approve. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NAPLES, IT - Reviewed by PAUL - 22 April 2025

" Auto Europe won't help if you signed agreement for extras even if you were unaware "

" Wait to long at counter and charge you for extras when you say no ( make sure you read before you sign ) extras cost more than the car hire "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 7

BOLOGNA, IT - Reviewed by ANITA - 20 April 2025

" not much to say really, booking online was ok "

" counter staff took an age to serve me even though I was the only one waiting. Trying to find the car was a nightmare. When got car it wasn't particularly clean inside and when I went to use the washer wipers after a couple of days discovered there was no water. On returning vehicle I hardly had chance to get out of the car and a young girl was desperate to get in and log readings and fuel etc. Felt very rushed. Didn't have this problem in Rome last year, but Bologna was completely different "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 3
Condition of the Vehicle: 2

NAPLES, IT - Reviewed by CHRISTOPHER - 20 April 2025

" Ive used Auto Europe many times an although on this occasion everything was fine especially the Drivalia aspect-i am still a little annoyed at Auto Europe's lack of help when I incurred numerous problems with my last rental in Italy in January. "

" Very very good much better than my experience in Napoli an January "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by MARK - 16 April 2025

" No thanks "

" I didn't;t have a credit card, I don't use gem, so Drivalia charged me on a debit card for the deposit but would only let me hire the car with full extra insurance which cost me more than the entire car hire. They would not accept my partner's credit card, my friend's credit card. It's a disgrace and ruined my hire experience. When I dropped the car off, there was no clear process or comms from the staff. I was waiting around. One staff member was very kind checking my fuel level and even dropped me off at departures, which was excellent, I'm afraid everything else was sub par and worrying and I will not be hiring from Drivalia again. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 8

MILAN, IT - Reviewed by DAVID - 14 April 2025

" No issues with booking, collection or drop off. "

" Collection was quick. Car offered as an alternative was LPG. Very good to use LPG in Italy. Would be nice if this were an option instead of electric "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 8

ROME, IT - Reviewed by NICOLA - 14 March 2025

" excellent service "

" good car rental company "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by DAVID - 02 March 2025

" End to end car hire was very good. No significant issues. "

" Car checkout was prompt, the car itself was not as ordered, but still ok. Car checkin was very thorough, all ok. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 6

GENOA, IT - Reviewed by DARIO - 28 February 2025

" I am genarally satisfied with my experience in terms of the services listed above but I am not happy with the fact that after booking an Alfa Romeo Tonale (or similar) and I have been given a Omoda 5. I understand the I can be offered a comparable option but I don't percive a Omoda 5 as comparable to Alfa Romeo Tonale. Omoda 5 is half the price of Alfa Romeo Tonale and the return in terms of immage is completely different. The rental itself was very good value for money but I felt cheated I haven't been offered the same level of prestige I booked. "

" I am genarally satisfied with my experience in terms of the services listed above but I am not happy with the fact that after booking an Alfa Romeo Tonale (or similar) and I have been given a Omoda 5. I understand the I can be offered a comparable option but I don't percive a Omoda 5 as comparable to Alfa Romeo Tonale. Omoda 5 is half the price of Alfa Romeo Tonale and the return in terms of immage is completely different. The rental itself was very good value for money but I felt cheated I haven't been offered the same level of prestige I booked. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by SARAH - 27 February 2025

" Auto Europe are very efficient. The price was also advantageous compared to other companies. "

" I am very pleased with Drivalia. I have used them before and have booked to use them again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by MARCIN - 27 February 2025

" ....... "

" Friendly staff, good location "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by DAVID - 26 February 2025

" Ideal "

" Excellent service easy to pick up and start journey would use again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by PHILIP - 14 February 2025

" As above everything was ok "

" Everything was OK no complaints "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MILAN, IT - Reviewed by GARY - 13 February 2025

" Competitive price, better that direct with rental companies. "

" Counter staff are good but the garage staff are NOT customer friendly, never a pleasant experience everything seems too much trouble. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 3

MILAN, IT - Reviewed by BART - 08 February 2025

" No problems whatsoever "

" Quick pickup and drop off, professional staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TURIN, IT - Reviewed by DAVID - 30 January 2025

" V good "

" V good "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TURIN, IT - Reviewed by JAMIE - 27 January 2025

" we were supplied with a vehicle with broken snow chains which also had parts missing rendering them unusable , this is not only illegal but we were left in a very dangerous situation "

" we were supplied with a vehicle with broken snow chains which also had parts missing rendering them unusable , this is not only illegal but we were left in a very dangerous situation "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

LAMEZIA TERME, IT - Reviewed by MICHAEL - 27 January 2025

" Ok "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by MARTIN - 16 January 2025

" Worked as it should. Well done "

" Quick & efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by DIONIGI - 15 January 2025

" Very nice "

" Very polaty "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 8

ROME, IT - Reviewed by CLAUDIO - 08 January 2025

" Drivalia should improve communication about drop off procedures. "

" For the drop off in the very early morning there is no staff available and it's not easy to find the supposed safety box to leave the keys. Keys left in the car and charged of an extra day because Drivalia employees didn't check in the car until 11 am when finally I was able to get the line to be assure that everything was ok with the keys "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

ROME, IT - Reviewed by PETER - 06 January 2025

" It was fraught as we were cutting it fine for the plane. "

" We misunderstood where we had to drop the car off at Venice (we came from Rome) we weren't the first! Perhaps you could tell them? "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

MILAN, IT - Reviewed by LUIGI - 06 January 2025

" It was easy to collect cat and drop off "

" I have used this company before on several occasion very happy with service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by JAN - 03 January 2025

" All good but car stank of smoke "

" The staff were fine, but the car was in bad shape despite being quite new and had been heavily smoked in, even the inside of the windscreen was dirty (possibly from the smoke) "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

TURIN, IT - Reviewed by MICHAEL - 01 January 2025

" When visiting an alpine resort snow tires are required by law "

" After hours of website searching and comparison I choose this option. Mainly because I needed snow tires and chains. Both didn't come with the car. Had to come back to collect a pair of chains. Also they wanted to sell me insurance even though I paid full cover when booking. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 6

MILAN, IT - Reviewed by RICO - 31 December 2024

" Worst rental company I have ever used. "

" The rental car was sequestered after the police stopped me for driving an uninsured vehicle. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 2
Condition of the Vehicle: 1

ROME, IT - Reviewed by PERRY - 20 December 2024

" Ok company , ok car, car in good condition and clean. "

" Counter staff ok, car (Nissan juke) ok, asked for a better car as they were quiet, not forthcoming...dropped car off, not checked by staff, too busy they said just leave the keys, sent an email 20mins later, all OK. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by STEPHEN - 20 December 2024

" As above AE need to highlight the fuel type of the cars more prominently. Electric cars are unsuitable for most holiday rentals "

" After multiple uses of Drivalia via Auto Europe this is the first time I felt ripped off and treated by the counter staff as a foreigner to be taken advantage of. I have been hiring a small car for the last fifteen years. This time it turned out that I hadn't noticed the difference between booking an electric car or not. The difference between electric or petrol was less than €1 a day on auto Europe but we were charged €108 for change of group, which started much higher but had to be haggled down. We also had to be very insistent that we didn't want or need €30 p day insurance. There was zero acknowledgment that we were regular customers. "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ROME, IT - Reviewed by NICOLA - 16 December 2024

" Excellent "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by PAOLO - 15 December 2024

" It was smooth although I couldn't seeing the signage's where to leave the car... I guess is the overall car park at ciampino "

" They have offered an alternative car, they offered a large car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by MARCO - 29 November 2024

" The best online booking service by far. Been using for 20 years "

" Easy collection and delivery "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by GIUSEPPE - 17 November 2024

" Good customer service "

" Good customer service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

FLORENCE, IT - Reviewed by FRANCESCA - 15 November 2024

" They are reliably good at providing reasonably priced car hire. "

" As I was only hiring for 5 days I would have expected the car to be clean and in perfect conditions. It was dirty, but this is not essential. What was annoying was a warning which kept appearing on the dashboard to check the tyre pressure. It did not indicate which tyres and I had not time, or inclination to go to a garage to have it checked. Cars should have a minimum of service including tyre pressure. On a previous occasion, in a different car, I got the warning to check the engine oil levels. We dit=d and it was perfect, but the warning kept coming and could not be switched off because it was connected with the digita maintenance check clock of the car. Again, I would expect this to be taken care of. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 6

MILAN, IT - Reviewed by GARY - 13 November 2024

" Difficult staff at the garage parking "

" Not the first time Drivalia have tried to give me a faulty car. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 1

LAMEZIA TERME, IT - Reviewed by MICHAEL - 12 November 2024

" No issues. "

" We have always found Drivalia to be efficient and helpful. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PISA, IT - Reviewed by MICHAEL - 06 November 2024

" Very satisfied! "

" Easy to hire and pickup the car which was brand new and exactly what we wanted. A very satisfactory experience with great customer service. Only comment is the pick up instructions are wrong on the confirmation note for Pisa are wrong. Turn left from Arrivals not right for the shuttle bus. That said, it's within a 10mins easy walk "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by ANTHONY - 02 November 2024

" Overall I was really pleased with car, reception lady and also when I handed my car back the man who dealt with us explained that everything was fine and was very pleasant. "

" Drivalia were very efficient and quick and I was very pleased with the lady on reception who dealt with us. Very pleasant and explained everything very easily. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by JOSEPH - 01 November 2024

" Just don't do it. "

" My worst ever car hire experience. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ANCONA, IT - Reviewed by DAVID - 31 October 2024

" cant trust youll get the right car "

" Was provided with a car smaller than I booked, without explanation. Same brand, just smaller model. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

CATANIA, IT - Reviewed by DAMIEN - 31 October 2024

" Relatively pain free experience "

" Compared with the queues for other rental firms, the queue at Drivalia was very short, the only downside was the walk from the terminal building but this is more of an airport problem than a car hire firm problem "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MILAN, IT - Reviewed by GARETH - 31 October 2024

" There was a duplication of protection costs by Drivalia and Auto Europe. This meant I paid around double what I should have. If I had not used Auto Europe I would have been much better off. "

" My booking with Auto Europe included the car rental and "Full Damage & Theft Protection".  I was told the only extra charges that would be made by your company would be a one-way fee of around €83.   However, I was charged €363.56 by Drivalia for "Super cover" and "Extra road assistance" and a one-way fee. I was not told of any extra charges either when picking the car up or dropping off and only found out at a later day. These extra accessories "Super cover" and "Extra road assistance" were in no way explained to me at pick up.  I did not request them and would not have expected them to be added because I had selected "Full Damage & Theft Protection" with Auto Europe.  "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MILAN, IT - Reviewed by ANDREW - 31 October 2024

" See 3. "

" Great apart from drop off when finding the correct car park at Milan T1 was not simple- good instructions/a map would be helpful both by Drivalia and Autoeurope "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 10

TRAPANI, IT - Reviewed by STEFANO - 27 October 2024

" As number 3 "

" Car not maintained well, no water to wash screen No add blu had to buy it Car not clean "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

BOLOGNA, IT - Reviewed by ANNA LAURA - 27 October 2024

" Best deal I found on various comparison websites "

" Bad point: no Drivalia rep at pick up in car park, so I had to return to terminal when car docs werent in glove compartment. Good point: desk staff efficient and helpful. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NAPLES, IT - Reviewed by GERARDO - 26 October 2024

" Everything ok all good "

" Good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ANCONA, IT - Reviewed by PHILIP - 25 October 2024

" Very helpful lady at Drivalia, making a very pleasant change to other car rental companies, who seem to be disinterested, or just rude. "

" Elena was very helpful, of all the car hire Compton Ancona, Drivalia are the best. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by RICHARD - 25 October 2024

" AutoEurope are fine and I have not really had any problems at all. "

" I booked an Electric car with you by mistake so asked if we could change it to a petrol car instead. They said yes but I had to pay extra which I was ok with. They said I could get a refund for the original booking from you (I found out this is not true because you require 48hr notice to cancel a booking). I then completed the booking for the petrol car with Drivalia, but on returning they charged me a penalty for returning it a day late. It turns out that the assistant at Drivalia did not match the dates of my original booking and so I had to pay the penalty. It is also very difficult to contact them by phone as they never answer. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by NIGEL - 25 October 2024

" let down badly "

" There was. o vehicle for me on arrival! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LAMEZIA TERME, IT - Reviewed by DANIELE - 25 October 2024

" Because the fuel tank was on half full I took a picture of this. When I returned the car, I was told there is a problem, the tank is only half full and I must pay a difference, however after I showed the photo it was wavered. "

" Good clean litter car. But the fuel tank was only half full "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

NAPLES, IT - Reviewed by ROBERT - 24 October 2024

" When giving a vehicle out you should supply me with a breakdown of the scratches and dumps on vehicle which you didn't do. "

" Got given a car that was full of scratches and bumps, and if I did take my own pictures and video you was going to charge me for a big scratch that was all ready on the car. I will not be using you again you definitely try and rob people "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BRINDISI, IT - Reviewed by BILL - 21 October 2024

" Procedure was easily followed and the car was ready for pickup "

" Booking in and picking the car up all went easily "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by ELIZABETH - 20 October 2024

" Pick up & drop off we're both easy & efficiently managed. I will definitely use both AutoEurope & Drivalia again. "

" This is the second time I gave used Drivalia at Pisa Airport & can highly recommend their service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ANCONA, IT - Reviewed by JANE - 20 October 2024

" Autoeurope my go to site for many years yet not sure how I got there in the first place.Even though it's an agency I assume it always seems to find the best deals.Also appreciate that their age restrictions are sensible! "

" Just so easy,my only problem was the car itself. New fangled handbrake system which proved difficult on the hilly terrain.If I ask for no frills that's what works best in rural Italy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by ANGELO - 19 October 2024

" Not a good company to hire a car waited almost 2 hours to queue up to get to the desk to fill paperwork and collect the car . Then was given a hybrid car with no explanation how to use and was not told that I had to bring back fully charged and was charged €35 for it "

" Waited over 1.45 minutes to get to the counter to be served then another 30 minutes to complete the paperwork , in total It took longer than my flight from luton . Then I was given a hybrid car with no explanation how it work was not told about recharging the car before returning and was charged for it on my return . Very poor service and too long to collect the car this is not acceptable. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 8

NAPLES, IT - Reviewed by ROBERT - 18 October 2024

" Car return was super smooth. There was a representative at the booth and they checked the car over signed the return document on line, obtained my signature and I got an email of the completed return immediately. "

" Was offered an upgrade vehicle at no additional cost, staff were courteous and helpful. I was a bit concerned about having to give an OTP code to receive my contract by email but that worked out fine. I did raise concern about signing for damage before checking the car but was told to take pictures before leaving and show these on return if needed. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NAPLES, IT - Reviewed by FRANCESCO - 18 October 2024

" Good quick collection as I added extra insurance "

" I had reserved a economy car but I was given a large car at no extra price "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by KEVIN - 17 October 2024

" I paid for your full insurance package when I made my booking. When I got to Drivalia I had to buy their insurance because your insurance wasn't valid. So I paid for 2 lots of insurance for no reason. "

" We had a problem and drivalia dealt with it immediately with no extra charges. My only concern is we had no spare wheel, only a can of puncture repair which didn't work. A spare would have saved us from being recovered off the mountainside. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NAPLES, IT - Reviewed by PAUL - 15 October 2024

" I have booked through Auto Europe several times. Booking is easy and straightforward and pricing is competitive. Combined with good customer service. "

" I have had good experiences elsewhere with Drivalia but this car was pretty dirty both inside and outside and looked as if it had just been dropped off by the previous hirer. Drop off was out of hours by key drop. They are claiming minor damage which I am disputing. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 6

NAPLES, IT - Reviewed by PERRY - 13 October 2024

" Not the greatest I've used, but not the worst either, don't seem to have the cars needed to fulfill orders, expect customers to have what there given attitude. "

" Didn't get car group I booked supplied with a smaller car than I booked, drop off guy argued over scratches that were already there, recorded on paperwork and we videod the car on pickup, seemed determined to find something! "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 8

BRINDISI, IT - Reviewed by JOHN - 11 October 2024

" A seamless pick up and drop off. "

" A negative for me was that you do not get any paperwork, this is forwarded by email. Although you sign digitally agreeing to a host T&Cs you don't actually see what you are agreeing to. The biggest negative being you don't have a vehicle condition report until you return the vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

FLORENCE, IT - Reviewed by MICHAEL - 10 October 2024

" Further investigation of repeat reviews of Florence Drivalia should have alerted you to the concerns around their delivery. We expected (which is a fair expectation) for your organisation to quality control the operators that you recommend. "

" The queue to collect the vehicle was huge. Waiting over an hour just to get to the counter is unacceptable. Additionally, though it is 'nearby' the rental is not in the airport (as advertised). It is only accessible via shuttle transport.. "

Value for Money: 8
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BRINDISI, IT - Reviewed by ROBERTO - 07 October 2024

" Good hire "

" Efficient quick service. Easy drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PISA, IT - Reviewed by DAVID - 01 October 2024

" As above - not great in the end. "

" Vehicle wasn't full of fuel (7/8) and had no washer fluid (when I tried to put some in later it turned out there was a leak). Also, on check out there was no paperwork (subsequently emailed) so difficult to check existing damage. On return they claimed there was new damage on the boot hatch which was a couple of barley visible small dents. I had initially taken photos of visible damage but hadn't seen these. I am as certain as I can be that I did not cause this damage. Ultimately, after a lot of time spent arguing at the desk they agreed not to charge but this was not a great end to the trip and i certainly won't use them again. "

Value for Money: 2
Efficiency of Counter Staff: 4
Expediency of Drop-off: 2
Condition of the Vehicle: 3

PALERMO, IT - Reviewed by ANTHONY - 30 September 2024

" Efficient, good price and excellent information provided "

" Very good although a bit of a delay in picking car up at office in airport because of number of people in queue "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BARI, IT - Reviewed by KEITH - 27 September 2024

" Very smooth paperwork and physical pick up of car less than 5 mins(though didn't receive email containing ) and easy and quick (less than 5 mins) drop and refund of security deposit "

" Very smooth paperwork and physical pick up of car less than 5 mins(though didn't receive email containing ) and easy and quick (less than 5 mins) drop and refund of security deposit "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VERONA, IT - Reviewed by SERGIO - 26 September 2024

" Have no problem with the service Auto Europe , but the wait for a suitable car and the charge for normal wear and tear on a car wheel (no damage to alloy or tyre) must be QUESTIONED. "

" No suitable car available on pickup ,( two left in stock ,one being extreme large the other electric )had 1 hour wait for car. There was also a charge of €71+ for a minimal scratch 60mm x 2mm on spoke of alloy wheel . The wheel itself was not damaged in anyway whatsoever "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 5

MILAN, IT - Reviewed by BRUNO - 25 September 2024

" Good all round package. "

" Nice new cars, Better than some of the big boys I've used in the past "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MILAN, IT - Reviewed by STEPHEN - 24 September 2024

" Straight forward as we are experienced hirers but the lack of paperwork (now sent by email) makes checking over scrapes & scratches on the car much harder as the online version viewed on a phone is very hard to read. "

" Always good but now that EasyJet have returned to Malpensa T2 it would be good if Drivalia had a presence there "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LAMEZIA TERME, IT - Reviewed by BENIAMINO - 24 September 2024

" No problems with the car hire. I usually hire a car 3 or 4 times a year. To date I am very pleased with the service. "

" I have used Drivalia on a number of occasions now via Auto Europe. I have always found them to be helpful and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by GEOFFREY - 23 September 2024

" Auto Europe is a good organisation that provides good car hire service where it is needed, at an affordable price. "

" Sign posting to pick up desk very poor. Pick up clerk not very helpful. Tried to get me to pay for extra insurance when it was already paid for ? No instructions regarding how to get out of the car park. Return sign posting very poor. Difficult in the dark! "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 3
Condition of the Vehicle: 10

CAGLIARI, IT - Reviewed by GIOVANNI - 23 September 2024

" An overall very smooth and clear booking process with AutoEurope. Not something that AutoEurope can resolve but the car return signage to Cagliari airport is very unclear! "

" Long wait for car collection but once at desk the remaining process was smooth and quick. Car provided was nearly new but was larger than expected. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CAGLIARI, IT - Reviewed by JAMES - 22 September 2024

" Not a great start but the return the gentleman who felt with us was very good. "

" We waited for 90minutes in que and when we got to the car it was all scratched and major chips in doors and gouges on bumper. We were told to take video and show on return. They assured us there was no damage. The car was also filthy inside and out. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MILAN, IT - Reviewed by DAVID - 22 September 2024

" No issues with the booking. Collection & drop off without excessive wait. "

" Car had only just arrived back as we arrived to collect, so the car was not clean inside or out. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 5

ANCONA, IT - Reviewed by THOMAS - 22 September 2024

" Good service, friendly, good vehicle in replacement to what I thought I had booked. "

" Friendly efficient staff, easy pick up and drop off. No needless waiting on inspection at drop off. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ANCONA, IT - Reviewed by JANE - 21 September 2024

" I think I will always go through auto Europe now.I have been driving for 60 years without incident and only 2 speeding fines.I appreciate the fact that autoeurope gets this in perspective! "

" Just keep it simple.Some things I wasn't sure about but that was my fault I guess. For example I never worked out where Air conditioning was in the car! And I forgot to follow up the message telling me to add some numbers to my booking/ telephone contact?so would like this explained perhaps. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by KATHRYN - 21 September 2024

" Overall fine. "

" Had booked a small car which we wanted but nine were left, so was given a free upgrade to a Mokka. That was great but nit what we had wanted. Signs to the return area a little confusing - took 3 gos to find it. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

NAPLES, IT - Reviewed by ANDREW - 21 September 2024

" Overall a good experience "

" Pick up took a while since the desk was busy but apart from that everything went smoothly and drop off was very quick. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by DAVID - 20 September 2024

" Felt the Assistant Was not interested. No smile no chat asked us no questions Felt we were a nuisance "

" When arrived car was not clean . Poor experience at desk Assistant was more interested in answering her phone calls . All information was in Italian (documents ,) "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 5

OLBIA, IT - Reviewed by PETER - 19 September 2024

" As above "

" Car was damaged and the damage was not documented on the contract. The person who handed over the keys knew it was damaged. Didn't want to amend the contract to show it. Didn't want to leave his office in the car park. Didn't want to walk around the vehicle with me. Didn't want to do his job "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 3

PISA, IT - Reviewed by SIMON - 19 September 2024

" Whether or not I recommend Autoeurope to others depends on whether they sort this out - effectively it is theft by Drivalia. "

" I dropped off my car on Monday 16 September at Pisa airport at 7.30am, having given 8 am as my return time. No-one from Drivalia was there so I dropped the key in the Drivalia box. They have since charged me an extra day's rent because they have put the return time as 12.36 pm (presumably the time someone from Drivalia collected the key. The sum may be just 35 euros but the dishonesty is appalling. I have submitted a form to AutoEurope Customer Services (including my boarding pass which provides es my drop-off time) but, two days on, have heard nothing - which is very poor. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

NAPLES, IT - Reviewed by BEN - 19 September 2024

" Overall i would say it was ok at best, the quality of the hire car just wasnt to the level i would expect. Over the years i think the quality has dropped, i always pay for additional insurance cover, but every year irrelevant of country or car hire company im asked to take out additional insurance, because im not covered, seems a break down in understanding of insurance and whos covering in the event of any issues. "

" I understand there are going to be language barriers but the staff at Drivalia didn't come across as they wanted to be there. Once completing the paper work and asking for the location of the hire car to just get a finger being pointing in the direction somewhere to the right of the checkin deck wasn't great. I need to highlight the car hadn't been cleaned and the general condition was poor, bottom bumper and bonnet cracked from an impact, back wheel arch damaged and showing rust, driver door handle broke, then there were numerous scratches and dents that we had to highlight!! - there wasnt just 3!!. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 3

BRINDISI, IT - Reviewed by MARK - 16 September 2024

" See above .... "

" Over 15 years of hiring vehicles from Brindisi airport .... My experience with Drivalia was the worst ever. "

Value for Money: 9
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 4

BARI, IT - Reviewed by GARY - 16 September 2024

" Easy, easy, easy. Nothing more than an easy experience and good customer service. "

" If only all car hire companies were as efficient as Drivalia the world would be a better place. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALGHERO, IT - Reviewed by DEREK - 16 September 2024

" Scruffy car that ran well and although grubby was comfortable. "

" I was given the worst condition car on the lot and told to record the damage on photos, I was not at all pleased with the car, although it did run faultlessly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

BARI, IT - Reviewed by SHAUN - 15 September 2024

" As above "

" Couldn't have the car we booked as it had come back filthy so she upgraded us to a SUV had to find it in the dark no assistance no one to check over vehicle dirty as well headlight out had to get it cleaned the next day greatly disappointed ☹️ "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 2

FLORENCE, IT - Reviewed by STEPHEN - 13 September 2024

" Despite calling and making you aware that my flight was delayed and I might miss the expected pick up time and being assured the desk would stay open, although I would have an additional charge to pay. The desk was closed by the time I arrived, less than 5 minutes after the scheduled closing time. Although there was still a staff member there. I was told there was no car for me anyway. "

" Despite calling and making you aware that my flight was delayed and I might miss the expected pick up time and being assured the desk would stay open, although I would have an additional charge to pay. The desk was closed by the time I arrived, less than 5 minutes after the scheduled closing time. Although there was still a staff member there. I was told there was no car for me anyway. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PISA, IT - Reviewed by PHILIP - 11 September 2024

" Complete rip off "

" Dishonest, said I had damaged the windscreen with a chip and charged me E202, now sent a statement for E701 "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 6

PALERMO, IT - Reviewed by NIGEL - 10 September 2024

" Things you need to know about the Jeep Avenger: 1) press Drive Mode up once to select Sport mode, makes joining motorways more predictable. 2) press the button with a car icon below the screen and disable Lane Assist to prevent the steering tugging you around when you're quite capable of steering without hitting the armco barriers 3) some days Apple Carplay works perfectly with google maps and some days it just doesn't co-operate so you may need to Forget My Jeep on your phone and re-pair device. Have fun and look out for those mopeds! "

" Perfecto! No hard sell for extra insurance. Car was freshly valeted and waiting on pickup and no fuss or false damage claims on drop off. Would use again. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by LUKE - 09 September 2024

" Nice and easy pick up and drop off. Car was brilliant to drive "

" Everything was good apart from Not having someone run through the small scrape that was already on the vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BRINDISI, IT - Reviewed by THOMAS - 09 September 2024

" Very well priced and quick and easy "

" Great experience dealing with Auto Europe and Drivalia - have used Europecar before from Brindisi at a significantly more considerable cost to us for a much smaller car (despite wanting a big one for a family of 4 and baggage!). Brilliant collection experience, though they had no car seats at all (so had to go and actually buy brand new ones) Drop off out of hours, absolutely no guidance on that but has been fine since we returned the car. All in all great experience! "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 10

TURIN, IT - Reviewed by EMMANUELE - 07 September 2024

" If you use companies like this it reflects bad on you "

" The car was not ready on arrival. They asked if i would take it dirty as they didnt have anything available! On return they just took my keys and said they would inspect in their own time not with me. Then they have tried to charge for damage i have not caused! I took videos when i got the car! I emailed them to explain but they have not replied and proceeded to charge my account! Very dissatisfied as i regularly travel and experienced and have used other companies with no problems! "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NAPLES, IT - Reviewed by ANTONY - 07 September 2024

" Great! "

" Hired cars many times thorough auto Europe and through many different hire companies. This was honestly one of the best experiences. Quick, friendly staff, reasonable rates and a great car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by PAUL - 06 September 2024

" So so disappointing "

" I would not recommend your company at all.service are the service desk, on the phone and then by email was appalling. My compliant still hasn't been fully resolved. I lost the money for my booking, wasn't issued the hire car and offered no option to resolve the issue. Terrible terrible service and rude staff "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NAPLES, IT - Reviewed by STEVEN - 04 September 2024

" The value was money was very good, but the wait for the vehicle at the airport was far too long. "

" The company was not sufficiently staffed to deal with the number of reservations made at Napples airport and the waiting time for the collection of the car was nearly 2.5 hours. The car details on the rental form were put down incorrectly, so this had be corrected during my rental. Somone had heavily smoked in the car on a previous rental. "

Value for Money: 9
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 2

PISA, IT - Reviewed by ELIZABETH - 04 September 2024

" I have used AutoEurope for a number of years & can highly recommend the convenience & service they offer. It is also useful to be able to phone a U.K. helpline for advice or to notify of flight delays. "

" It all went smoothly from start to finish. It was my best hire care experience in many years of flying into Pisa. I was impressed by the friendliness & efficiency of the Drivalia staff both at pick up & drop off. I would certainly recommend Drivalia & will use them on my next trip to Pisa. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by SIMON - 03 September 2024

" The car was not what we ordered and filthy. It was also unsafe. And Auto Europe and Drivalia's service is entirely inadequate for supporting customers in trouble. It was a horrible experience that we have also been charged for. "

" We were given a dirty car - filthy on the outside it had litter left in it and was covered in muck and had a light odour of puke . It wasn't the car we'd asked for -it was from a manufacturer we've never heard of when we were expecting a Fiat. The car had multiple warning notices regularly appearing on the dashboard including the instruction that it needed servicing and we later learnt why. Half way through our trip the rear tyre exploded while we were driving on a motorway - this was a frightening and deeply dangerous incident and from looking at the tyre it looks like it should have been replaced a long time ago. we managed to get the car stationary on the hard shoulder . We have 2 young children and we had our lives endangered by driving in an unserviced car that was not fit to be hired out. Having reached the service number we managed to get the car towed but there was no provisions,care or concern for our family. We had all our suitcases in the car and we were being asked to get out the car on the hard shoulder of a motorway with our children so that the vehicle could be taken - There was no assistance for us - no taxi we could locate despite calling all the local companies we could find, and your company makes no provisions for the people renting the car - instead we are expected to make our way to your rental office somehow. We tried multiple numbers but couldn't reach anyone to help us, the UK and Italian offices were closed and the local offices just endlessly rang out. We ended up having to sit in the car while it was on the back of the tow-truck and get dropped at a service station by the tow-truck - which is unsafe, illegal and uninsured. The service and organisation is truly disgraceful - we were later told that your phone line wasn't working in Bari Airport so we were calling a number that didn't even ring anywhere. We were then charged for the repair of the vehicle that put our lives in danger. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 1

FLORENCE, IT - Reviewed by BEN - 03 September 2024

" As above "

" Arrived at the allocated time. Informed there were 'no cars'. No help offered. People in front were told there was 'nothing they could do' and they should just go and book elsewhere. No customer service skills at all. Terrible. I just waited and eventually a car was returned but they didn't seem to have any system of cars being returned in line with the bookings that had been accepted. Why take a booking for a car if you don't have one!? No time for the car to be cleaned or serviced (fortunately the previous customers returned it in a good state). "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

ROME, IT - Reviewed by MARK - 03 September 2024

" You need to action this deposit point. I've contacted you multiple times about it. "

" I still haven't received my deposit back. This is disgraceful. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ROME, IT - Reviewed by RAFFAELE - 02 September 2024

" all went well "

" car was a bit dirty when picked up, that's all "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FLORENCE, IT - Reviewed by PROF CHRISTOPHER - 02 September 2024

" Nothing further to add "

" No information was given on pickup about refueling thus I filled up the tank on drop off at my own expense ! Also on pickup the car was dirty and could not see out of the back windows ! Otherwise it was a good car, so more to do with the service and administration "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 6

PISA, IT - Reviewed by MARIE - 01 September 2024

" Overall happy with everything and a very pleasant, helpful counter staff "

" Mostly very satisfactory except it was not clear what to do at drop off and there was no one to ask at the car park. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by MARCELLO - 01 September 2024

" Hire Companies on your website should be rated, similar priced cars at Naples were in perfect condition. There should be a way to help with selection when prices are similar. "

" First car given to us was smashed and damaged, when i asked for a replacement was told all cars a re smashed. When given new car every panels was scratched and damaged. Will not be hiring form this company again "

Value for Money: 7
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TRAPANI, IT - Reviewed by SIMON - 28 August 2024

" Nice simple process from start to finish. "

" The experience was very simple and straightforward, very efficient and smoothe. The whole process was simple and speedy from start to finish, Romeo the representative who provided us with our rental car and was also there on our return was very friendly and efficient. I would definitely recommend Drivalia. Thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by ANDREW - 27 August 2024

" Good car, poor pick up at Venice - please provide clearer instructions of where to get shuttle bus. "

" When we picked the car up at Venice Airport, very little help or signs meant a lot of us had no idea where to wait for the shuttle bus to Drivalia offsite. Please provide clear signs in the car park of where to wait and make it clear upon booking - it wasn't. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by NAOMI - 27 August 2024

" Disgraceful. I will never use either of these companies again and I will make sure to tell friends and family to not use either Drivalia or AutoEurope when hiring a car. "

" The only reason i picked Drivalia when searching online was because it said 'desk in terminal'. This is not true - the desk is at least half a mile from the terminal. I have hired cars many times from this airport and did not want to walk half a mile in heat with children, or wait a long time for a shuttle bus so I was very keen to pick up from the terminal. This information is false and misleading. I waited almost 2 hours at the Drivalia office for the car. I was told not enough cars so was offered a much smaller car. Eventually managed to renegotiate a car large enough for a family of 4. No one took me through the scratches etc so i had to take a video. No information given about what to do if there was an issue with the car. No water in windscreen wipers. 2 weeks into my 3 week hire, the car broke down (16/08). I was staying in a rural location with my children (with no other adult) - I needed a car even to get to the nearest shop. I called Drivalia at Naples airport and the line went dead. I tried this 3 times. I then emailed Drivalia at Naples airport using the email given on the rental paperwork. The email was not answered. Over the next 3 days I emailed repeatedly and no replies or attempts at contact were made. I could not get to shops for water or food and lost 3 days of my holiday. I was a single woman with 3 children. My husband tried contacting Drivalia from the UK (17/08) and got no answer so contacted Autoeurope and received terrible customer service - he was told nothing could be done and that we would just need to get a taxi back to the airport at the end of the holiday and claim back the fare. He finally managed to get someone to send an emergency email to Drivalia (17/08) and was assured that it would be responded to within 24 hours. It was never replied to. None of my emails have ever been replied to. During this time i contacted the nearest Drivalia office in Frosinone and was given an emergency assistance number. I tried this number multiple times and it went dead/did not connect. On Monday 19/08 i managed to get a relative to drive me an hour to the Frosinone office. I took the key with me intending to request a new car and give the key to the Drivalia staff so they could retrieve the broken car. The man at Frosinone ( I think his name was Gianlucca) was incredibly helpful and the only person in my entire experience of dealing with this company that was willing to help. However he spoke to the roadside collection people and was told that I needed to be back with the car with the key and that he would not be able to release another car until the broken one was collected. I explained that this was unacceptable and that I had driven an hour and had already endured 3 days of no car. I explained that I had no way of getting back to Frosinone (my elderly relative could not drive me a 2nd time to Frosinone) and that I was on my own with 3 children in a rural area. He was sympathetic to my cause and called customer service. This woman was incredibly rude and shouted at me that i 'had not followed the process of calling special assistance first'. I had done this - and the number did not work (this was verified by Gianlucca who also tried the number on my phone). She insisted i could not have another car until i had gone back to to the original car, waited for the tow truck, got the paperwork and then travelled (somehow - seeing as i had no car) back an hour to frosinone. As you can imagine, this was incredibly stressful and i was visibly upset. He then tried his manager who also was not willing to agree to releasing a car. My relative had to drive me back to my accommodation, where i waited for the tow truck and I then had to arrange for a taxi to come from the nearest large town (no taxi companies in my actual location) and go back to Frosinone. This cost 150 euros - which I will be claiming back from Autoeurope/ Drivalia. This whole experience took 6 hours. This has undoubtedly been the worst hire car company I have ever dealt with and it has also been the worst and most disgraceful customer service that I have ever experienced. This was a health and safety issue - as I was alone with 3 children and had no way of getting to shops even for water. I am appalled at the service at the airport, the lack of replies to emails and phonecalls, the phone numbers that don't work and policies that do not have the customer's best interest at heart. I am also incredibly angry at your company's seeming willingness to leave a woman with 3 children effectively stranded for 3 days. I lost 3 days of my holiday, incurred significant stress and expense - because of the outrageous ineptitude of these 2 companies. I would like someone to contact me with information on how to log a formal complaint and start the procedure of making a financial claim. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 1

NAPLES, IT - Reviewed by BONAVENTURA - 27 August 2024

" Auto Europe would do well to offer the option of a fully comprehensive insurance with zero excess, to cover all eventualities, as they used too, but directly with the prospective hire company the booking is made with, to avoid complications in the event of an incident. "

" Understaffed and ill prepared, it took us two hours to retrieve a car, primarily because they didn't have enough staff to deal with the volume of clients and then to compound the delay, even though the booking had been made weeks in advance, cars were not available to distribute to customers. When I pointed out that it wasn't right that customers were made to wait in long queues for hours, delaying their onward journey, no apologies we're offered, no responsibility was taken, no attempt to make amends was made. Upon receipt, the car was spotless, but they must have had a quick turnaround because the screen wash was empty. When we arrived at our destination, we could not fold one of the wing mirrors, we later discovered that it had been glued in the open position. Not great, when driving the narrow roadways of the Amalfi coast line. We took an early morning flight to ensure we would avoid the heat of the mid-day sun and arrive at our destination in time for lunch, with it taking us longer to retrieve a car, than the time it took to fly to Italy, not only did we miss lunchtime, but we found ourselves to be characterized by the famous saying, " mad dogs and Englishmen go out in the mid-day sun. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

NAPLES, IT - Reviewed by BEN - 27 August 2024

" Having one of your partners charge extra for something you said was included is a terrible experience. Will be telling everyone to avoid your service as this is completely unacceptable! "

" Horrible pickup experience, forced to take extra insurance which was charged after i returned the car?! Drop off was fine as did this before they opened and no extra charges for damage or lack of fuel so, that was okay. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PISA, IT - Reviewed by VALENTIN - 26 August 2024

" No problems, smooth and easy. "

" This was my 4th pickup with them at Pisa Airport and everything went smoothly. I got what I booked and the car was almost new. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PISA, IT - Reviewed by WILLIAM - 25 August 2024

" The car was to big for my needs no attempt to change it for us staff very slow and rude. Will never use this company again. "

" The staff very very slow to attended our needs on arrival I did not get the car that I booked in advance . "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by BARRY - 25 August 2024

" Stress free "

" Straightforward collection Helpful staff Good car Simple drop off "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by SIMON - 21 August 2024

" No issue with Auto Europe, but I would never use Drivalia again. "