DRIVALIA PORTUGAL Car Rental Reviews

FARO, PT - Reviewed by SEAN - 02 August 2025

" I only lowered my rating due to the experience I had with Drivalia and when looking at the reviews online of them I am surprised that Auto Europe are using them as the bad reviews go back months so this isn't a recent issue. Overall it spoiled the start of my holiday. "

" On arrival to pick up the car we waited over 1 hrs 30 mins before leaving with the vehicle. This is no fault of the staff other than there was not enough to handle the customers. Drivalia only had one lady at the desk and then she was eventually replaced by one gentleman. Each check in took a minimum of 20-25 minutes and there were 5 in front of us. The staff themselves were friendly and helpful just understaffed. Vehicle drop off was better but again just one lady dealing with everyone but it was fairly quick and no issues so happy with the drop off. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by KEVIN - 07 July 2025

" None. "

" Hand over process could be better. I would have expected the agent to go over the existing damage noted on the handover document at collection so I could validate against the vehicle condition. Instead I was just asked to take a video of the car before I drove away. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

FARO, PT - Reviewed by GRAHAM - 07 July 2025

" All good "

" Everything went smoothly as expected "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by DAVID - 29 June 2025

" Very good service just a bit of trek from airport to collection point mini bus "

" On arrival took a while to complete vehicle collection but good got a brand new vehicle "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by PETER - 18 June 2025

" All good no problems at all "

" Counter staff very friendly and spoke good English,a bit away from airport but transfers very good "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PORTO, PT - Reviewed by GUILHERME - 11 June 2025

" Good value for money but too much time spent in the check-in and out process. Perhaps some tasks could be done on-line prior to checking in and out? "

" Good value for money "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 6

FARO, PT - Reviewed by DANIEL - 07 June 2025

" No complaints "

" Very happy with the service! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by STEPHEN - 18 May 2025

" V good "

" V good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by MICHAEL - 05 November 2024

" Simple reservation process. Excellent options and especially the zero excess option. Very competitive prices. "

" My flight was 5 hours late and the after-hours service was excellent. The vehicle was in excellent condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by KIERAN - 07 October 2024

" Everything went well and was a competitive price. "

" Staff were very friendly and knowledgeable. Had no issues at all with them. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by SHEILA - 03 October 2024

" See comments above! "

" From catching the transfer bus the short distance to the car hire office it w2as nearly TWO HOURS before I was given the keys and could drive away. There was absolutely no sense of urgency. The staff blamed it on the computer system. There were only 3 clients ahead of me and two people at the desk - though one kept popping out through that time. There was another guy employed by Drivalia but he would not deal with incoming clients and would only deal with returned vehicles - even though, at the time, there were no returns to deal with. The price for a week plus full insurance was great value - however because our flight was at 9.45am and the office does not open until 8am they told me that the timing was too tight (because they take SO long to deal with anything) and therefore I had to pay a further EUR 35 to drop the car off before 8am. They tried to palm me off with a car which was empty of fule and I told them that I had specifically booked a car Full to Full. They argued that it was the same - which it is not. In the end he found a car with a full tank. They then tried to extract more money for using the toll roads. I had no intention of using them but they were persistent. In the end they conceded that if I typed in Avoid Tolls to the Sat Nav I would avoid them....but the car he had found had no SatNav. Eventually he did find one with a SatNav - but in fact it didn't work properly and I ended up using Google maps on my phone. Furthermore after removing the ignition key one would normally swivel the key down into the body and click the button to release it. The button did not releas it so i had to go into a cafe to ask for a sharp knife to extract it - and ended up stuffing the void with loo paper to stop the key clicking back in. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by JONATHAN - 26 September 2024

" The pick up was a nightmare, not what I booked. Unhappy. "

" I booked a car on the terminal site, it was not. We had to wait 45 minutes for a shuttle. I booked a car with a full to full fuel policy, it was not. NOT IMPRESSED. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 7

LISBON, PT - Reviewed by SAMUEL - 28 August 2024

" Poor transfers to/from airport. Good vehicle and some excellent customer service form individuals. "

" We waited for nearly 45 minutes for a shuttle from the airport to depot. On our arrival at the depot, the young man at the desk was very helpful and very well mannered/ kind. The checking of the car was overly fastidious and responsibility placed very much on us to document all marks and scratches, On our return to the depot, the car was barely checked, raising questions about why we spent additional money on insurance. The female driver who took us back to the airport drove dangerously fast, to the point that we all felt uncomfortable/ concerned, including accelerating towards and shooting through a red light. When stopped at traffic lights later, she immediately got her phone out and was looking at social media, and missed the light turning green. It was a relief to get out at the airport. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MARK - 26 August 2024

" Good communication and happy with service. "

" Very positive experience. Car was immaculate and one tiny mark was noted in the forms. The pick up and return was smooth and less than 30 mins....we have queued for hours with other companies!! Good value for money too. Would not hesitate to use again! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MARIA - 24 August 2024

" Very good "

" Good rental car company "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by DARRON - 21 August 2024

" Disappointed about the above, as I brought everything that Auto Europe advised I would need, but in that email, Auto Europe did not mention bringing my passport as well! I lost a day's rental and spent extra 50 euros on Uber fares as a result of this lack of communication! "

" Everything went well, apart from the fact that Auto Europe did not advise me that I needed my passport when I picked up the vehicle! So, when I went there on the second day of my holiday, they would not let me collect the vehicle without my passport. I got an Uber there and then had to get an Uber back to where I was staying, and couldn't even get back again the same day before they closed! So, I lost a day's rental and spent extra 50 euros on Uber fares! "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PORTO, PT - Reviewed by DAVID - 14 August 2024

" Good service, would use again. "

" Having had bad experiences with big name car hire companies, Drivalia were very efficient. Friendly staff, and the car itself exceeded my expectations. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by DAVID - 13 August 2024

" Auto Europe was a site I had not used previously but at the time of searching, it came up with by far the cheapest quote so obviously I was very happy with the experience. I will definitely use Auto Europe again "

" Great experience all round. Speedy turn around at both pick up and drop off. Very friendly and knowledgeable staff and fortunately they spoke excellent English. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by PIOTR - 03 August 2024

" Smooth "

" Quality vehicle at a reasonable price. Very courteous staff. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

FARO, PT - Reviewed by PAULA - 23 July 2024

" Booking easy but the length of time to process was very bad coming back "

" We arrived at the drop off with plenty of time to get our flight but due to the wait of just 2 customers in front and the need to chase for the shuttle bus we missed our flight. The closing of the contract took just 5 mins but we had to wait over half an hour and then chase and chase for the shuttle. I had to pay 460 euros to fly home to another airport and then get transport back a further £200 so not happy at all "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PORTO, PT - Reviewed by SIMON - 13 April 2024

" overall good "

" long wait at airport waiting to be collected at pick up point, had to call 3 times, apart from that everything was good apart from car only had 1/4 of a tank of fuel, should have been full then return full, hard to return with tank on 1/4 "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

FARO, PT - Reviewed by KEVIN - 24 October 2023

" Will use again hassle free booking "

" Nice friendly service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by BARRY - 21 October 2023

" good service good price "

" good friendly service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by FEYAZ - 03 October 2023

" Great. "

" Great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by ROBERT - 16 September 2023

" Overall a very good experience "

" Good company to deal with highly recommended great car well valeted and very good price your women we felt with went above and beyond to help even arranged for a taxi when we dropped of car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JOAO - 08 September 2023

" Very cheap car rental and great service. No complaints. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by SIMON - 04 September 2023

" Very disappointed that we were not provided with any details regarding how to collect the car from Drivalia. Luckily we managed to flag down the shuttle bus but only after asking other car rental companies. When we eventually arrived at Drivalia, we were told that we should have called them to request a pick-up from the terminal. AutoEurope should have provided these details during the booking confirmation. "

" Drivalia were very efficient and explained everything well when we collected the car. We didn't have to wait too long either at collection or drop off. The car was good value for money. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MARCO - 26 August 2023

" Firstly there wasn't information about a car suttle when I rented or arrived. Secondly the car I hired wasn't available so they tried give me a car with damage in a rear passenger door. Then they gave a car it was already hired.After 2:30hrs and a few angry comments they finally decide to give me a car for the same value of the hire. Overall the car great experience with drivalia not satisfied at all "

" Firstly there wasn't information about a car suttle when I rented or arrived. Secondly the car I hired wasn't available so they tried give me a car with damage in a rear passenger door. Then they gave a car it was already hired.After 2:30hrs and a few angry comments they finally decide to give me a car for the same value of the hire. Overall the car great experience with drivalia not satisfied at all. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 1

FARO, PT - Reviewed by LESLIE - 06 August 2023

" All good apart from pick up. "

" Only issue was we waited at the airport pick up point for what felt a long time with two young lads (3 and 5 years old) in the open (hot!), had to contact by phone to organise collection. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by ALEXANDRA - 06 August 2023

" As above "

" We had to pay for a device to pay the tolls. When I asked if I could pay them any other way I was told no. If I didn't pay for the device and went through any electronic tolls I would be ticked. If it's a mandatory thing why am I being extra charged for it? Also the rental of the device to the provider costs an average of £3 a month. I was charged £15 for one week!!! On arrival they tried to give me a car lower them the car I rented. When I said no, at first they tried to convince me it was a superior car, then told me they had no other cars , then finally found a car within the same range that I had rented. Just felt like I was taken for a fool from the start and had to pay extras that were never mentioned in the rental agreement. Also made to feel uncomfortable as I did not take their insurance. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 4

LOUSA, PT - Reviewed by ELIZABETH JANE - 03 July 2023

" Easy booking on line, great customer service on the phone when i had a question and the price was really the cheapest i found anywhere by a considerable amount "

" Very friendly, efficient service in fact it was the easiest car hire i have ever had. Pick up and return were very quick and easy. I booked a Renault Clio and ended up with a very nice BMW which was much nicer than expected. I would highly recommend them and will definitely use them again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by PEDRO - 06 June 2023

" I was really disappointed that even though I specified I wanted to pick up and drop off at the airport (and this is what it said on my booking voucher) it turned out that Drivalia is off site and we had to wait to be collected by a shuttle which took about 20 minutes from the time I called them (and which was itself about 20 minutes after I exited the terminal as I was looking for their airport desk!) Autoeurope needs to be 100% clear at booking if the operator is at the airport or not. "

" Quite slow at pick up. There were only two or three other groups there to collect cars but it took almost an hour. Staff were all very friendly and polite. "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 8

LISBON, PT - Reviewed by PEDRO - 14 March 2023

" Nothing more than said above "

" I rented a mini and i was given a nissan micra... Not even sinikar on the size... When a person rents a mini it wants power. I assked the gentleman at the counter if that was the only option and he said ylthat I could always refuse the car and walk away with nothing... That's not the way to treat a client. I usually use autoeurope 3 to 5 times a year... I usually recommend you guys because the price relation with quality is high, but this time it was terrible. I had to take that car, couldn't be without a vehicle. I think I'm due a refund or a credit for next time... "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 2