DRIVALIA SPAIN Car Rental Reviews

BARCELONA, ES - Reviewed by DUNCAN - 19 September 2025

" See comments in 3 above. "

" All good, apart from handing back the car, when there was only one person available, resulting in a long wait, which is not helpful when you have a flight to catch. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 4
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by PAUL - 18 September 2025

" Great rental company, great employees and a great car. 5 ⭐ "

" The only comment we have is because we booked the car rental several months ahead we forgot that we had to take the shuttle bus to pick up the car, we was searching for your offices at the airport and it was only when we asked another car rental company where is your office it was them that told us we had to take a shuttle bus, this wasn't a problem at all. Maybe an e mail sent a day or two prior to the rental commencing reminding you that you have to take the shuttle bus to pick up the car. Just a thought. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by KEITH - 10 September 2025

" Wrong location for bus pick up provided by Auto Europe, spent an hour working out where to go. Also was 'guaranteed' max cost of additional driver but this was denied by Drivalia. "

" OK "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 9

ALICANTE, ES - Reviewed by BRIAN - 09 September 2025

" All Great. "

" Better directions to airport pick up point would be nice ( a little map maybe) otherwise a perfect experience. great staff, great car , great price, great service, thanks. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by CHARLOTTE - 06 September 2025

" Making sure the instructions of how to find the car rental place are prominent on the voucher would be really helpful. "

" It was hard to find Drivalia when we first landed in Barcelona, with no signs to direct us. The instructions I later realised were in small print on one of the documents and not very clear. A minibus took us to the office about 5mins drive away. We had to wait about 10mins to be seen, but the staff were friendly and got the job done. We were given the keys and told to find the car ourselves in their warehouse. We were also asked to take our own photos of any damage, though there wasn't space or light in the warehouse to do this well. There were a lot of dents and scratches on the car but nothing too big. We were given a mini instead of an Audi A1 and our bags only just fit in the car. When returning the car, it took about 15mins to be seen, but then we were taken straight back to the airport in the minibus efficiently. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 6

BARCELONA, ES - Reviewed by KEITH - 05 September 2025

" Easy booking with Auto Europe. "

" I had a terrible start to my holiday. There is a bullying woman on the desk who almost reduced my daughter to tears. My daughter was also picking up a car and the woman was insisting that my daughter paid €300 for insurance, even though my daughter had already taken excess insurance out in England. My daughter almost paid the money when another customer told her to take no notice. When it was my turn to pick up my car, this time with a different member of staff, there was a problem using my credit card because I hadn't informed the bank I intended using it abroad. I had taken the card out especially for the car rental (I had even used it to book two cars). I put the card on Apple Pay but they wouldn't let me pay because they said it wasn't paying physically with the card. Even though I physically had the card with me. I offered to pay by direct debit but they wouldn't allow me to do that. I then offered to pay cash and they wouldn't allow that. Because all they were concerned about was getting people to pay the €300 for insurance. I had also purchased excess insurance in England. We spent two and a half hours in that place. I ended up having to pay the €300 otherwise they were not going to allow me to have the car. The €300 is their sole purpose. Very bad experience. We weren't the only ones to have a bad experience with Drivalia. Other customers were having arguments with them too. They must spend their whole day arguing with people. Even when we returned the cars there were more arguments with other customers. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by KIRAN - 31 August 2025

" Very easy and simple. Highly recommended "

" Excellent service, car was perfect and staff were very friendly. Even cooled the car down with the air con running while we sorted the paper work. I would definitely use this service again and the price was great value. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GERONA, ES - Reviewed by MIKHAIL - 26 August 2025

" I am not a loyal customer, but I have always been able to find a good deal through AutoEurope and used them almost always when booking a car for holidays. "

" I got a deal for VW SUV saving about 60-70 pounds for 11 days rental. The car was in a good condition, full tank of diesel. Pick-up and drop-off were quick and efficient. Good experience, will consider when looking for renting next time. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by MARK - 18 August 2025

" There were no instructions provided on our voucher from auto europe about how and where to collect the car from when we arrived at Murcia airport. It turned out the Drivalia office was located off-site and we eventually by chance spotted a mini bus collecting some other passengers and we were able to flag him down and we were collected on the next pick up but this took nearly an hour and no one was picking up the phone in the Drivalia office. I have two special needs children who were getting very anxious. Apart from that everything was fine. "

" The whole Drivalia experience was wonderful, especially the driver of the pick up/drop off minibus who was extremely friendly and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by GRAINNE - 18 August 2025

" Great communication "

" Collect car as normal all was good until I go to my destination to find out the lights and indicators were working from I picked it up (an indicator warning light pooed up). Drivilla advised me to find a mechanic, when I did find one the wires had been tampered with and had been pulled from the unit. Drivilla didn't care about this and were happy it was fixed "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 5

ALICANTE, ES - Reviewed by RICHARD - 18 August 2025

" Brilliant with ease "

" Fantastic service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by BRUCE - 14 August 2025

" Used Drivilla, several times now, just be sure of your rights. Ie returned vehicle as it had warning light, but tried to charge us extra for fuel. They asked us to return car!! Asap. "

" Well organised,just quiry about extra charge, but sorted. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ALICANTE, ES - Reviewed by KADIATU SOROMUSU - 12 August 2025

" easy to book "

" They were trying to upsell their insurance quite agressivley although I had already taken out the additional premium insurance online They were doing this with other customers to so this put me off. The fact she said if you dont take our insurance we will have to put a £1050 hold on your credit card or if you pay 250 Euros for our insurance on top of your car rental you wont have to. "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GERONA, ES - Reviewed by STEVE - 09 August 2025

" Very good service "

" Make sure you check the car carefully before and have them stamp documents after to say it's fine. Also check fuel in the car is accurate I had about 20 euros less fuel than documented "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GERONA, ES - Reviewed by KEITH - 02 August 2025

" It your conditions are not recognised by the hire company I won't book through a 3rd party again. "

" Even though my Autocar voucher said unlimited mileage I was informed by Drivalia that all rentals are subject to a maximum of 2000 km. I showed them that it stated unliked on the voucher and was told I had to take it up with Autocar not them and they don't take any notice of 3rd party conditions. This is illegal practice. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by FRANCESCA - 02 August 2025

" Auto Europe is terrible. The car provider was great "

" Auto Europe did not provide me with where to meet the minibus to go to Drivalia. It's only told me to go to Palma airport. Useless "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 9

MURCIA, ES - Reviewed by ANTONY - 29 July 2025

" Drivalia staff were very friendly and patient with us "

" Drivalia staff were very helpful and accommodating to us "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by GLYN - 29 July 2025

" A very poor experience ! "

" I have used Drivalia before and was very satisfied. On this occasion however I was rather disappointed. Upon arrival at Mallorca Airport I called the Drivalia office as instructed but I had to call several times to get an answer at approximately 21.40. Eventually I got through and was told to make my way to the car park. There are several car parks at Mallorca airport and it seems Drivalia do not use the one they did on my last visit. I eventually found the pick up vehicle amongst commercial vehicles at the back of the airport. On arriving at the reception desk 10.05 I was told that as it had past 10.00 it would cost a further 40 Euros. Next despite having booked and paid for comprehensive insurance I was told it was not actually comprehensive and I had to pay a further 190 GB pounds to get it. A disappointing experience, I would not use Drivalia again. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ALICANTE, ES - Reviewed by MICHAEL - 28 July 2025

" Overall pretty good, good value for money, just needs a bit of improvement. "

" Good. Car had alot of scratches and dents already, no rubber car mats provided. No breakdown cover had to pay 30euro extra. Difficult to find drop off location need bigger better signs, went round airport three times. Signs at airport shuttle pickup needed too. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

ALICANTE, ES - Reviewed by ANDREW - 26 July 2025

" Pick up delay reflecting my score "

" Long wait to br picked up from airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by ISABELLE - 25 July 2025

" Very disappointed and intend to take this further "

" Car broke down due to a bad connection on battery. When engr called out he took 40 mins to arrive and 5 mins to fix and drivalia have taken 240 euro for the call out . "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 2
Condition of the Vehicle: 2

BARCELONA, ES - Reviewed by JEREMY - 22 July 2025

" We took out a collision damage waiver (over 200 euros) thru you at the initial booking stage. What was this charge for????? As we had to pay again for this with Drivalia. WHY ARE YOU ALSO CHARGING CUSTOMERS FOR THIS? DRIVALIA TOLD US TO TAKE UP THE ISSUE WITH YOURSELVES AS SEPERATE FROM THEM???? We had to pay AGAIN??????? "

" Non existent directions in transfer pick up point at airport. Staff at vehicle collection helpful to a point. Unclear on collision damage waiver being paid twice. Involved in paying again for Drivalias super collision damage waiver? If not paid couldn't have vehicle. No proper handing over with our hybrid jeep car. Very battered vehicle. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 4

BARCELONA, ES - Reviewed by DAVID - 22 July 2025

" See above comments, just appalling! "

" The instructions for finding drivalia were appalling, it took us half an hour to find shuttle bus, there was no sign for drivalia at the bus stop and only when one arrived did we realise where it was. When collecting the car we were told the collision damage waiver we paid for with Auto Europe would only cover us up to 2k of damages so had to sign up for 'super collision damage waiver' for over 200 euros extra!! We tried calling your office several times but no one answered so we had no choice. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 6

MALAGA, ES - Reviewed by DAVID - 18 July 2025

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by DAVID - 16 July 2025

" Please see my detailed answer above. I have little else to add apart from I will also be contacting your customer services team and should I fail to recieve a satisfactory response I will also be giving feedback on AutoEuropes various review platforms. "

" Where to start!!! The receptionist was extremely rude and made my children (7 & 9) cry. This was their first experience of being abroad and after an excellent flight, this experience was a real come-down, especially as they were in Spain to represent their country in a dance competition. On all the documentation we have from AutoEurope (our hire voucher), the opening hours of Drivalia are stated as open until 8PM, in spite of this and you/Drivalia having all of our booking details, I was met with a confrontational member of staff who insisted they were only open until 5PM and we therefore had to pay an out of hours collection fee of €40. You state that it is not possible to make a booking outside the hours of operation on the AE reservation system. If this is the case, there is a discrepancy between you and Drivalia and you should not have accepted our booking. I acknowledge our flight was delayed by around 20 minutes, however we still arrived well before the 8PM closing time on our voucher and I had made several phone calls to AutoEurope to keep you updated of our journey progress. At no point from booking until arriving at the pick up was I told that the booking was out of hours and therefore I would like to be refunded for a charge levied on me which is your error for not having updated supplier details on your system and therefore accepting our booking times when you should not have. Further to this, when paying the €40 fee, there was no issue with the payment on my credit card being made with chip and pin. I had decided not to opt for the insurance on offer and instead allow Drivalia to block €2,000 on the same credit card mentioned earlier. Upon attempting to place the block on my card, the member of staff told me the block had been declined, despite having a £4,000 credit facility. She "tried" again and once more before aggressively telling me that I didn't have enough credit available or that there was a spending limit on my card (which there is not). At this point, with the first transaction having taken place without issue, I rang my UK banking provider, who informed me that they could see all transactions/attempts and that no spending limit was on my card. They advised me that Drivalia were not putting the block through as a chip & pin request, but rather as a card signature confirmation and that they had to place the transaction as a chip and pin transaction. The member of staff, once again rude said "i've done nothing different" in spite of my bank confirming on a number of occasions that they can see the transaction type was incorrect. Finally, threatening to shut the branch, keep the car and leave myself and my family stranded on a Sunday evening in Bilbao, 50 minutes from our accommodation, gave me no choice but to buy insurance at €150. This behaviour was absolutely abhorrent and fraudulent/mis-selling. Being put in this position made me feel intimidated, threatened and with little choice other than to pay in order to protect my family. You should be absolutely ashamed of the behaviour of this provider. Having agreed to pay the €150, this oddly enough was paid on my credit card (despite me wanting to pay on a different card) using chip and pin... Yes that's right, another transaction that took place using chip & pin, I find it very hard to believe that only the crucial €2,000 block which also needed chip and pin was the only transaction which could not take place. While AutoEurope are just a broker in this matter, you have a duty of care to ensure your partners are operating to a high standard, they ultimately carry your reputation on their shoulders and as things stand you can rest assured that I will not only never use Drivalia again, but I will also never use AutoEurope again either. My expectations in this situation are for you to not only make good for the €40 out of hours fee as this is clearly an error on your systems, but also make good on the €150 insurance that I was frankly bullied into buying/mis-sold. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 6

VALENCIA, ES - Reviewed by PETER - 12 July 2025

" V good ! "

" Shuttle bus worked well . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PALMA DE MALLORCA, ES - Reviewed by PAUL - 11 July 2025

" 1 hr waiting in the wrong (old) location for a bus, with Drivalia not answering their office phone at 19:30. "

" Bus collection at airport has changed since Nov 2024. No map or communication as to the new collection point was provided. Not easy to locate. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by BARRY - 07 July 2025

" A good company, if sometimes not price competitive with Zest. Perhaps you need to address supplier issues such as this one we experienced here. "

" Everything was fine, except the shuttle transfer from the airport. We went to where we have always gone to meet them (as the booking did not seem to show anywhere else) and after almost half an hour phoned their depot to get a message that they were not taking calls! So I phoned you (Auto Europe) and you kindly agreed to phone them but got the same message. You suggested taking a taxi to their depot, which you would cover the cost of but the queues were huge. Eventually I got through to them on a different number to get automated instructions to a different meeting point and well over an hour later we finally got there very hot and troubled. This was very poor and disappointing unfortunately. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

ALICANTE, ES - Reviewed by BARBARA - 06 July 2025

" Very disappointed we were not advised of the new pick up point in the airport we had two babies with us and waited for 2 hours continually trying to phone auto Europe but no answer!! Eventually after walking round we found the new pick up point. We reported this yo Drivalia and they said Auto Europe should have informed us the pick up point moved 3 months ago. "

" Perfect as always "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by GRAHAM - 02 July 2025

" It is always frustrating picking the car up. Please will you streamline the system?! "

" 1. I had to pay an extra £30 for breakdown cover. It was not exactly clear that this was not included when booked the car online with Auto Europe. 2. Why does it take so long to pick the ecar up. All car hire companies (in my experience) spoend a lot of time asking me for information I have already given online and re-inputting into their system As a result there usually a cue of people waiting. Surely in this day and age the process should be seamless. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by ANDREW - 24 June 2025

" Good "

" Efficient pick up and drop off. Car not very clean "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BILBAO, ES - Reviewed by IAN - 23 June 2025

" Due to problems with Drivalia called Auto Europe. They contacted the Madrid office and were surprised Bilbao was closed. They advised me to call at 7am the following morning to sort it out. I rang at 9am Spanish time (8am UK). There was no answer. Tried a few more times. Then thought I would try Drivalia. They were open. I explained the situation and they said I could come over. Luckily it was 10 mins walk from the Holiday Inn Express. They made me take out a new contract and pay an additional 144.90 euros to be fully insured for 5 days. I thought I had already paid extra insurance to Auto Europe. While, not happy, I actually wanted to get the Holiday started, rather than spend hors arguing. I then received a battered Ford Focus. Was told not to worry as the insurance covered everything. After the 3rd day a warning light came on, but at least it did not break down. Would not recommend Auto Europe or Drivalia "

" We arrived in Bilbao and by the time we had gone through passport control it was 5pm. Our instructions from Auto Europe said the office closed at 8pm. We rang the Drivalia office and they did not reply. We waited, hoping for a shuttle bus but none arrived. A driver from another company told us they Drivalia offices were closed and there was no activity. We took this to mean they had ceased trading. "

Value for Money: 2
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 3

BILBAO, ES - Reviewed by ELLIOT - 23 June 2025

" Where I take issue with AutoEurope on this matter is that I had ticked the "At Airport" location, not shuttle bus, I've checked your website and it still lists Drivalia as being at Airport for Bilbao. It is definitely not and I would never typically choose on off Airport location given the additional time it takes as I mainly travel for work. "

" I don't normally bother to comment on these experiences but, this experience whilst not terrible, was far from great, the shuttle bus took too long to pick us up. After seeing other companies' shuttle bus making their second appearance at the pick up area without seeing a Drivalia one, I called and was told the bus would be coming soon, after 15 minutes passed. When we arrived to collect the car, the damage listed was very vague and actually did not represent anything like the amount of quite serious separate incident related damage, this paperwork had to be amended which took a long time. From arriving at the airport to leaving the rental car area took 1h40. Not acceptable. "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 2

BILBAO, ES - Reviewed by JOANNA - 06 June 2025

" I was very disappointed by the whole experience, poor information, nothing on my voucher about ringing a number to be collected, this probably delayed us by about an hour ! very poor service "

" We had not been given any information about the collection of the car, all I had on my voucher was Bilbao airport so we went to the area where the hire companies were and were told to go to the drop off area and find them there, there was no evidence of them there, I had to find a number for Autoeurope to be told I should have the information, someone was obviously contacted and a minibus arrived , the woman on the desk was rude and unhelpful, no apology for us not being aware , on the way back the man was helpful "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

MURCIA, ES - Reviewed by DANIEL - 04 June 2025

" Very impressed "

" Great experience, very helpful stuff and will use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by RONALD - 25 May 2025

" I think that this is the third time I have hired a vehicle with Drivalia at Murcia Airport via yourselves. As is evident by the scores I have given essentially Drivalia has provided a worry free experience on each occasion. However the two points outlined above do concern me. "

" There are two aspects to the booking which did cause me concern. Firstly I was told that due to our destination being too far from the Drivalia office (about 120 miles) we would have none of the breakdown cover normally available. Consequently we purchased Drivalia's additional insurance cover for approximately 15 euros for the hire period(I appreciate your standard warning if in doubt about purchasing any additional cover). I am wondering whether your voucher could make it clear for what distance any standard breakdown cover remains effective. Secondly I was told that the hiring was subject to limited mileage, I recall 2000km. I pointed out that your voucher states mileage to be unlimited. The response to this was that in appropriate circumstances Drivalia would have charged you rather than me. In the event I don't suppose that I drove more than 500 to 600km but I was surprised about the information given to me in this respect. Drop off was a smooth experience. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by ADRIAN - 20 May 2025

" Easy pick up but slightly wary of drop off as no physical inspection when handing over keys "

" Directions from airport terminal to the pick up point need to be changed as walking from arrivals is much easier than described "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by LEE - 18 May 2025

" Everything was very easy and the car was great. "

" Very easy and great customer service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by DEEPAK - 07 May 2025

" Easy booking with AutoEurope and reasonably priced. "

" Pick up from terminal was a little slow. Car was not very clean, with lots of small damages. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MURCIA, ES - Reviewed by DOUGLAS - 30 April 2025

" Happy "

" I was given a choice of vehicles and I chose a Ford Focus. The car ran well but it did have several scratches that were on the hire paperwork so no problem. Very happy with the whole deal and will definitely use Drivalia again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by JEFFREY - 29 April 2025

" All round satisfied. "

" Good service and a very decent car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by MARK - 28 April 2025

" Service was adequate although the price was high "

" Efficient & Friendly "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MALAGA, ES - Reviewed by MARK - 21 April 2025

" Great price. Great service. "

" Very professional service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by DAVID - 09 April 2025

" n?a "

" The only drawback was the lack of signage at the airport, directing you to the shuttle bus. Once organised all of the staff were helpful and courteous, did get moaned at for leaving crumbs in the vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

MURCIA, ES - Reviewed by NINA - 08 April 2025

" Nasty robbers, I will never, ever rent from Drivalia again. I did not have any unpaid bills with Drivalia from the past, it was their bullying me, making me frighten from exhaustion "

" At Drivalia they offered to me big Voltswagen car for which they wanted to block my credit card not for E1250 but for E2000. My credit card limit was for E1500 and it was declined. I have to buy full cover for E118.0. Regarding petrol they gave me this car saying 'same to same' and they said it was 1/3 of petrol and they want the same back, but after driving for just 1km it was only 1/4 of petrol. I returned back 1/2 of petrol. Also they asked me if I was renting from Drivalia before, I said yes at one time. He said that I have unpaid bill from the last time, which was a vicious lie. I will never again rent from Drivalia. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by MARGARET - 04 April 2025

" Only trouble was the pick up vans were very high for passenger access "

" Convenient "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ALICANTE, ES - Reviewed by THOMAS - 31 March 2025

" Your directions on the voucher to the Drivalia minibus pickup point are incorrect. They no longer pickup from where we were directed to at bays 3 and 4 at the bus station at Alicante Airport. They now pickup on the road next to the car park opposite the Tabaccos sign. "

" They were very efficient. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ALICANTE, ES - Reviewed by GIOVANNI - 25 March 2025

" Good range of cars at competitive prices. "

" The main negative experience was due to the excessive pressure received when collecting the car from the Drivalia representative to sign up for their CDW excess reduction protection despite having my own comprehensive global annual CDW excess contract. I did not sign up for their protection and it was clear that the Drivalia representative was not happy. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MURCIA, ES - Reviewed by ALAN - 22 March 2025

" Was advised to record the car which helped as there was damage on the wheel. Staff where amazing "

" Staff where amazing, couldn't fault the level of service and advice "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ALICANTE, ES - Reviewed by PETER - 18 March 2025

" I can't put anything in here because I'm disgusting with your no response "

" First I'm disgusted with this company I arrive in Alicante at 19.50gmt. I put my clock forward to 20.50 eu time. I find I have to find a pick up point where I find at 21.30 then the pick up transit turns up at 21.55 and the driver says I'm sorry your flight was delayed and said now you will have to pay another 40 euros as its Out Of Hours. Cheating bastards. I've look at there out of hours and they say from 23.01 to 07.00. Secondly I have reported this to you and your reply is insufficient as you to say oh wait till you get back home, very disappointing with your no response "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ALICANTE, ES - Reviewed by HENRY - 23 February 2025

" Good service, but awful car. "

" The car wasn't clean and was not anything like the car we had requested. We had asked for an Opel Mokka but were given a Jeep, which had very poor visibility. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 2

ALICANTE, ES - Reviewed by ANDREW - 20 February 2025

" Use AE many times and they re great, however, DRIVALIA are just a bunch of cooks. "

" Standing in the sun waiting for the two staff to slowly do the paperwork is no fun! This company will try any trick to get your deposit and of course thats why they refuse to accept the insurance paid for with autoErope. Car was supposed to be full to full it was two thirds full and a total pain in the ASS to deliver back the same. If you use these take lost of photos and videos as they will make the paperwork vague enough for you to think a dent is noted when its not. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by MARC - 15 February 2025

" Great value; did what it said on the tin. "

" All aspects of the hire were fantastic, but the exterior of the car was sandy and muddy when we picked up the vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MALAGA, ES - Reviewed by JOHN - 25 January 2025

" Great service "

" Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by JUDITH - 11 January 2025

" The offsite location was a bit challenging to find to return the car, and to find a fuel station nearby was tricky if you weren't familiar with the area. But the price compared to collecting in the airport made it worthwhile! "

" It was very good, no pressure to buy extra insurance, car was very good....all was very efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SEVILLA, ES - Reviewed by JASON - 10 January 2025

" Easy. "

" Excellent and simple service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by KWAME - 05 January 2025

" Overall content with the service. "

" No issues everything went great. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by TERESA - 02 January 2025

" All went smoothly "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ALICANTE, ES - Reviewed by JOHN - 27 November 2024

" Good value "

" The only problem was pick up from the airport to the car hire office. We waited at least 30 to 45 minutes for the mini bus to come to collect us. But when we got to the office it was very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by DAVID - 17 November 2024

" All in all worked fine. "

" It wasn't clear that they were an offsite supplier, so initially finding them was tricky. The windscreen wipers needed replacement. The car had 14 body exisiting issues, this number is hard to check when taking the vechicle on your own. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

ALICANTE, ES - Reviewed by IAN - 01 November 2024

" See above. No problem with auto europe at all. "

" Counter staff tried the high pressure sell on insurance and kept on with threats of consequences despite me telling then I had my own annual policy for hire cars. Nice big, shiny, car , shame it's engine was only good for a small car and suspension, breaks and road holding were suspect. Very glad to give it back. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ALICANTE, ES - Reviewed by PAUL - 27 October 2024

" Collection and return of the vehicle was a pleasant and effiecn "

" Generally good, but two reservations I had, were the various damage points around the car, and the lack of acceleration with the dr vehicle "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

GERONA, ES - Reviewed by JORDAN - 26 October 2024

" The price was excellent, the collection process was simple and quick, the car was perfect, and the return process was easy. "

" Everything was perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by SEAN - 26 October 2024

" Painless "

" No problem finding the shuttle bus and drove out of with the rental car within 20 minutes. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by RICHARD - 11 October 2024

" Great price and went without issues. "

" Not obvious and no instructions on where to find the transfer bus. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 9

ALICANTE, ES - Reviewed by LAURENCE - 10 October 2024

" Left a bitter taste in my mouth. I will never use Drivalia, nor will anyone in my party that day, after this experience. A shame, since their greed for 35 euros has lost them 5 potential customers. "

" I feel slightly ripped off by their strict fuel return policy. I filled up the car until I heard a 'click' at the petrol pump, indicating a full tank. After bringing the car back (7 min drive), I was told it was not completely full, and would have to pay the 'difference' plus a 35 euro fine. The whole process feels dirty and a little scammy. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by KEITH - 15 September 2024

" Fairly straightforward to deal with, but the car provided by Drivalia was a disappointment. "

" Very efficient and friendly staff, but the car itself (DR make, possibly a DR5 or DR6) whilst spacious and roomy was a nightmare to drive. It had very little power and struggled going uphill - large car with a 1500cc engine. I would not hire one of these cars again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by THOMAS - 20 August 2024

" Dropoff spoilt the whole holiday. "

" At dropoff, after thoroughly walking round the vehicle and checking it and saying everything was okay and bundling me into the shuttle to the airport, I received a call saying they'd found a big crack in the windscreen, with a photo of it. It was right in front of the driving seat so I'd have noticed, as would the staff member when inspecting the car. 600 euro charge. Total scam. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 7

MALAGA, ES - Reviewed by KIERAN - 14 August 2024

" As above "

" My flight was delayed an hour and a half, so I arrived after 10pm. I was then charged 40 euros, despite the fact this meant I was hiring the car for 1 less hour. This was not clearly pointed out at the time of hiring. Further to that, when I booked it I thought I was paying for full cover, but when I got there they wanted another big payment for full cover/ "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by RICHARD - 29 July 2024

" This company is to be recomended for the priorty they showed about customer service - a rare thing these days it seems ! I would have no hesitation in booking with then again in the future. Thank you "

" Although a lot of the feed back did not apply in our case, as we were unable to collect our car due to a problem caused by our airline, the staff were able to resolve the issue and cancel the booking when they realised what had happened. A mutually agreed sum was refunded! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by SIMON - 20 July 2024

" How come you are not aware of the customer service issues with Drivalia? "

" Complete rip off with insurance and extra charges for additional driver. Counter staff were passive aggressive in explaining that they have a menu for vehicle damage and that unless you take out their additional insurance they will definitely charge you for even minor scratches. Very bad experience, I felt bullied into taking the additional insurance. They even said that the insurance costs could be reduced if we book with them directly, this is what happens when you use a broker - speechless! The drop off was unnecessarily slow, staff kept blaming one another for why the drop off inspections were slow. Spoke to others at the drop off, they also experienced "hard sale" of insurance. I will never use them again. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 3
Condition of the Vehicle: 9

ALICANTE, ES - Reviewed by MICK - 15 July 2024

" Prefer to stay anonymous please. "

" See above "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by DAVID - 28 June 2024

" Couldn't find courtesy bus outside airport for nearly an hour Bad instructions "

" Paid for extra cover when made booking then had to pay another 79 euros when collecting the car for apparently extra cover again!! "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 6

BILBAO, ES - Reviewed by FRASER - 27 June 2024

" I cannot recommend a company that knowingly rents out a vehicle that does not have the ability to address a puncture / have a spare tyre. "

" Drivalia provided a car without a spare tyre and no means to raise the vehicle to repair a puncture. Drivalia informed me that I needed to pay for a rescue (if needed) and must replace any punctured tyre with the exact same make and model. We managed to temporarily repair the punctured tyre with the help of some locals and obtained an exact replacement tyre, but lost 2 days of holiday in the process. I accept this can happen, but was disappointed in Drivalia's help as it appeared to consist of their demands (for a specific tyre, etc) and not much else. What I found extremely disappointing was that Drivalia said we had to pay €105 to replace the emergency tyre repair liquid we had been forced to use. This is available much cheaper and have to pay a significant surcharge was deeply unimpressive. Drivalia should include a spare tyre and the ability to change it so as to avoid situations like the one we found ourselves in - forced to stop with a bad puncture, on a small mountain road, with no telephone network coverage, late in the day and no means by which to resolve the issue without the intervention of generous local people. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 7

MURCIA, ES - Reviewed by PAUL - 24 June 2024

" Very good. "

" They were very good - the only issue was I booked 'full to full' but they gave me 'same to same' which is a pain to get right - didn't bother querying it they may have sorted it but I just wanted to get going. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by PETER - 21 May 2024

" I like the presentation of search results on Auto Europe, it is very clear. The prices were competitive. A bit of information on where to find the abovementioned shuttle would have been useful - sorry if that was provided and I missed it somehow. "

" Drivalia are located off-airport, but provide a shuttle service from/to Palma Airport. The shuttle was very efficient once we found out where the pickup point was. The car was as expected and I did not experience any problems. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ALICANTE, ES - Reviewed by MARTINE - 11 May 2024

" The booking was easy but at no point was I aware this was going to be subcontracted until I got my confirmation email "

" I found their insurance sales pitch quite aggressive... I had already paid for insurance and excess cover through my booking with you, but they said that wasn't valid for them a d I'd have to pay them directly or suffer a £1250 hold on my credit card. This left me feeling very uncomfortable as I wasn't sure how safe my holiday destination was. They said a tiny 1cm scratch would result in a €280 cost ... "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by ELAINE - 04 May 2024

" X "

" X "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by NEIL - 15 April 2024

" - "

" - "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

BILBAO, ES - Reviewed by JOHN ARTHUR - 13 April 2024

" Abysmal / pathetic / stressful. "

" There was no shuttle bus. There was no car. Drivalia's phone number did not work. I had to hire a car from Europcar instead for 184euros. I would like an apology and compensation. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MURCIA, ES - Reviewed by HAROLD - 11 April 2024

" Staff were very good and curtious "

" East process when picking up and dropping car off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by BARRIE - 02 April 2024

" Easy car rental. "

" Excellent staff and vehicles. Prompt pick up and return to airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by PATRICK - 20 March 2024

" Professional "

" Very quick and easy with very friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by MERVYN - 13 March 2024

" I highly reccommend Auto Europe have used them for years have not been let down yet, and they follow up now your car hire was thanks once again. "

" Had no problems everything went smoothly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ALICANTE, ES - Reviewed by MARK - 07 January 2024

" Very good in fact excellent "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by MICHAEL - 05 December 2023

" I've used autoeurope on a number of occasions now and am very happy with the service and value for money. They are now my first stop for car rental. "

" Car was excellent and good value for money. Pick up and drop off was quick and easy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by JOHN - 18 November 2023

" Good "

" Good "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 9

VALENCIA, ES - Reviewed by ANDREW - 13 November 2023

" I already have. Your website, service and communications are all good. I chose the rental company. The fact they were unhappy about me having my own insurance is not your fault. "

" The cost of the hire was very good, however when I picked the car up and didn't take the additional insurance it became a case of 'if anything happens it's at your cost'. I accepted the basis of this point as I had my own insurance and know I would pay Drivalia then claim back on my insurance. What I felt was unreasonable was being told that if the car broke down through no fault of mine, I would be charged for the tow truck to collect me. Other than that the collection from the airport was slow, however the drop off and return was good. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by MARTIN - 08 November 2023

" My experience with Auto Europe has been excellent. My experience with Drivalia has been dismal and ruined the end of my holiday. "

" At airport pick up, there is no signage to work out where the shuttle bus runs from and we waited for around 30 minutes when we finally worked out where to go. At drop off, the shuttle bus driver mocked me for not knowing where to park the car. At drop off, the vehicle inspector went straight to "bumper damage" which would have been very hard to spot at pick up (no scratch, slight inflexion on bumper). I took numerous pictures of the damaged areas of the vehicle at pick up but not this specific spot because I saw no damage. Charged £371 Euros. I was very careful with the car, am certain that I did not cause this damage and strongly suspect that the company is scamming customers. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 3

VALENCIA, ES - Reviewed by VICTOR - 07 November 2023

" As above. "

" No problems with Drivalia but very unsatisfied with pick up from airport as instructions about vehicle that were in the terms and conditions were completely incorrect. Apparently this was the fault of autoeurope. But we waited 40 minutes before being picked up as we were waiting for a different vehicle which never arrived. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 9

MALAGA, ES - Reviewed by JOHN - 05 November 2023

" could do a lot better "

" Long wait to collect and return vehicle, a long way from the airport, and no directions to assist with finding the depot for the return. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

ALICANTE, ES - Reviewed by BEN - 23 October 2023

" It would be helpful to advise via a link or brief people on the driving laws for the countries they are travelling to. Spanish roads have a number of new cameras for all sorts of driving law enforcement now, if you were new to driving there and were not aware of any differences between UK driving law it could be very costly! "

" When I arrived to collect the vehicle it had already been given to someone else, so they 'upgraded' me to a higher model - a Jeep in similar spec. However the alternative vehicle was high KM (52000) and had multiple damage across the vehicle, it must have taken me at least 30 mins to identify, picture and video all the existing damage before I took the vehicle offsite. The vehicle had been cleaned/valeted beforehand but areas like the door shuts had been missed and were muddy. Other thank the above the service was faultless. I have used Drivalia before so knew what to expect "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 5

ALICANTE, ES - Reviewed by PETER - 23 October 2023

" easy to book "

" OK "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 7

MURCIA, ES - Reviewed by GARY - 21 October 2023

" Booking with AutoEurope saved some money compared to other agencies. "

" Excellent service st Murcia with nearly new good quality car (5000kms). Transfer shuttle and check out was quick with very clean car and full tank. Return was complicated by small 2 cm scratch on front bumper which was charged. Return shuttle waited for us. We took out extra driver and breakdown insurance which were reasonable charges. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by KEVAN - 19 October 2023

" The booking with Auto Europe was very good, the Auto Europe rep I spoke to this week about claiming on the insurance was helpful, so no complaints there. Also, the pick up from Drivalia was good, and the car excellent value for the money. So, prior to the drop-off 'inspection', very pleased with the experience (so this review is not prejudice against Auto Europe - that has been good). "

" Pick up of the car was very good, and car (new Citroen C4) was excellent. Reason for low score was that on drop off, their agent was over zealous with the inspection. I pointed out one scuff to the front driver side wheel trim - I'd actually touched one of the high curbs on parking one day, so knew the cause - but the damage wasn't substantial. Plus, I'd also researched replacement trims on the internet beforehand, so knew that a set of FOUR trims could be obtained for less than £40 (UK). There was no other damage ie to tyre or wheel arch, so a charge of 74.38E is excessive (it will be a straight and simple replacement if done at all). Worse still was the 'damage' he then found beneath the passenger side front headlight. It was barely noticeable - so may even have been present when I picked the car up (I recorded said 'damage' on my phone, but it is VERY hard to see, it is so miniscule) - and I have no knowledge of how it occurred (or when!?). So I was staggered when a further charge of 152.89E was applied (if a repair is needed at all, a quick T-Cut would suffice). I was concerned with my flight check in time, so couldn't discuss this long with their agent, so with a final charge of 49.59E's applied for 'Administration' I had to pay 335 Euros there and then, and in order not to miss my flight. An upsetting and stressful end to a great car hire. I have discussed this with an Auto Europe rep - as I took out insurance - and am awaiting developments. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by STEVE - 16 October 2023

" same as above "

" This is the second time we have used Drivalia this year in Majorca and we have no intention of going anywhere else. Its generally no more than a 10 minute wait to be collected and when in your office the handover is very quick. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by LESLIE - 15 October 2023

" It was a breeze renting a car from Drivalia. People were friendly and spoke good English. I have rented another car from Drivalia in Malaga because I was very pleased with them. "

" It was a breeze renting a car from Drivalia. People were friendly and spoke good English. I have rented another car from Drivalia in Malaga because I was very pleased with them. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by MARCOS - 07 October 2023

" Auto Europe must eliminate these companies that do not value customers coming from Auto Europe. Their customers always get speedy service. "

" With several car on the same model or category in the garage yet, I had to wait 2 hours to wait the car to get ready. Also, on drop-off had to wait 30 min in queue so that the attendant could go and check the car. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

MURCIA, ES - Reviewed by GERALD - 06 October 2023

" As above. "

" I am sure it was supposed to be unlimited mileage, yet when I got there he informed me it was only 2000 miles. He was 10 mins late opening up on returning car, as there was one person waitng that was panicking she would miss her flight. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by MARK - 03 October 2023

" Easy to use , but never can be sure of the company that you choose "

" Terrible service , unfriendly staff , short staffed , not helpful , no air con in the small office long process of rental ensuring that you buy extra insurance just to get out of the office ,Chinese car terrible quality "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 5
Condition of the Vehicle: 5

PALMA DE MALLORCA, ES - Reviewed by EMILY - 28 September 2023

" Didn't realise that it wasn't in airport so unlikely to use again "

" Didn't read the small print about not being on site at airport so had to get shuttle bus "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by JESSE - 25 September 2023

" Can't complement ye enough. Brilliant service "

" First time hiring a car ever, will be back as it was such an easy experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by CARON - 19 September 2023

" I didn't want to take out extra insurance but felt pressured "

" I was pressured into taking out extra insurance which was not needed so it cost me an extra £140 as I was too worried not to "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GERONA, ES - Reviewed by RICHARD - 11 September 2023

" good zxperience "

" very helpful "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by SHEILA - 08 September 2023

" The insurance conditions, shuttle bus and out of hours car return instructions all need to be clearer "

" Drivalia wanted me to but an extra insurance for £200 approx. I had understood the insurance was fully provided so this confused me at pick up. We didn't take their extra insurance but then I was stressed if there was any damage to the car. Also Drivalia was a much greater distance from the airport than I thought. So we got a taxi there. We had not realised there was a shuttle bus. Finally, I hadn't realised Drivalia opened at 8 till the night before we were due to fly. We needed to check in at 7.30. We struggled to find a way to contact Drivalia to ask for advice for our drop off. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 9

MURCIA, ES - Reviewed by RUSSELL - 04 September 2023

" Everything was excellent apart from the lack of obvious instructions to exit the terminal and find the Drivalia minibus. This meant we hunted around for Drivalia in the car park initially before seeking guidance and returning to the terminal. "

" Excellent, courteous and helpful staff. The car was in excellent condition and presented well. The return handover was friendly and quick and the return minibus was immediate. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GERONA, ES - Reviewed by THOMAS - 28 August 2023

" Annoying pushing of extra insurance options "

" Good honest company "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

ALICANTE, ES - Reviewed by KEVAN - 27 August 2023

" CDW was a bit of a shit experience, who's fault that is I'm unsure but it's a shitty way to start a holiday! "

" Car was mint CDW was a contentious point, not good at the start of a holiday! "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by GLYN - 22 August 2023

" Would use again and recommend to others. New and good condition vehicles. "

" Efficient service, polite and friendly staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by BRYAN - 22 August 2023

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

GERONA, ES - Reviewed by PAUL - 17 August 2023

" Quick and easy "

" Easy check in process and drop off "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by ELEANOR - 13 August 2023

" AutoEurope have always been very helpful. Sadly they were let down by the sales tactics of the company they used. "

" Having rented cars with AutoEurope in two other countries and not been asked to pay anything extra when picking up the car, the staff at Drivalia were all about the upsell. Every customer at the counter was asked to pay more for extra insurance or to upgrade the car they had booked. It felt incredibly sales led and not at all customer service led. Having not experienced this in Finland or Austria I was surprised. When I declined the extra 270 euro cover the lady was very quick to get us out the door. No one showed us round the car and it seemed incredibly small for a mid size SUV style. Overall I would advise to focus less on trying to upsell and to focus on great customer service. "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 5

ALICANTE, ES - Reviewed by JULIAN - 04 August 2023

" Good service "

" Well organised, quality vehicles and efficient transfer from and to the airport "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by ROBERT - 03 August 2023

" Great service "

" Very smooth with a great car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by PAUL - 03 August 2023

" Once use you again very poor what I would have thought was a simple request to amend booking "

" Requested to swap booking to my wife's name and between VIP cars and Firefly they could not sort this request out which meant I was not able to collect and use car at all. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ALICANTE, ES - Reviewed by ASHLEY - 29 July 2023

" Loved autoeurope before but with drivalia experience it has made me think about using them again! "

" Using DRIVALIA again with Auto Europe is deal breaker for me. The service advisor made the whole experience such a stressful experience. Threatening behaviour if I did not take out their insurance although I had my own third party insurance cover. They provide a sheet with a previous damage but don't walk around the car with you. They take a 2000 euro deposit and say if any damage you will have to pay. They tell you the autoeurooe cover is not good enough. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BARCELONA, ES - Reviewed by ROSS - 14 July 2023

" Rated 1 out of 5 stars 2 days ago AVOID Agent immediately ( as in about one second) found minor damage to alloy which I could not possibly have caused (journey there and back straight down motorway, parked straight in a spot, no kerbs) EUR450 charge! Agent then had the nerve to advise me to book the hire direct with Drivalia next time rather than through a broker as, and I QUOTE- "You know how these things work" Absolute scammers (I had separate excess cover so am not out of pocket but they have just made €450 out of someone for nothing!) Date of experience: 11 July 2023 "

" Rated 1 out of 5 stars 2 days ago AVOID Agent immediately ( as in about one second) found minor damage to alloy which I could not possibly have caused (journey there and back straight down motorway, parked straight in a spot, no kerbs) EUR450 charge! Agent then had the nerve to advise me to book the hire direct with Drivalia next time rather than through a broker as, and I QUOTE- "You know how these things work" Absolute scammers (I had separate excess cover so am not out of pocket but they have just made €450 out of someone for nothing!) Date of experience: 11 July 2023 "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by ROBERTO - 14 July 2023

" I am a long term AUTOEUROPE customer but not happy with DRIVALIA and will not use it again in Santiago SCQ. "

" 1. Upon arrival no one was waiting to collect us and eventually after 25 mins we phoned them and the mini bus arrived in 10 mins. 2. Not sufficient personal to deal promptly with customers picking up and dropping off car in their offices outside the airport. Other customer were complaining insurance cover and delayed everyone on pick up. We paid extra cover for road assistance as was not included on our 21 days car hire. Also not happy there is a 2000Km limit and it is the same limit hiring for 3 days or 3 weeks, should be extended for longer than 1 week hire in my opinion. 3. Returning our vehicle we were surprised they found a mark almost invisible to the naked eye and I had had to pay 50€ for them to polish it. It took a long time to agree and we paid under protest/duress as we otherwise miss our flight back home. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 3
Condition of the Vehicle: 6

MURCIA, ES - Reviewed by PAUL - 27 June 2023

" Would definitely recommend Drivalia from Murcia airport. Very friendly staff, car was great, no pressure to buy extras. The shuttle was not a problem and overall quicker than using an on airport site company as there was no queue on collection or drop off. "

" Would definitely recommend Drivalia from Murcia airport. Very friendly staff, car was great, no pressure to buy extras. The shuttle was not a problem and overall quicker than using an on airport site company as there was no queue on collection or drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by ERROL - 27 June 2023

" They went out of their way to make sure we got to the airport on time after we arrived late "

" Good service. I would use again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by JOHN - 26 June 2023

" Good "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by JOY - 22 June 2023

" Very smooth operation which didn't take up too much time "

" Very smooth operation which didn't take up much time "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by JACQUELINE - 17 June 2023

" Very good excellent service "

" Will use this service next time "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by PETER GRAHAM - 27 May 2023

" Have used Auto Europe many times and always very happy with experience. "

" very good experience with Drivalia. Staff very friendly and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by MARK - 08 April 2023

" Excellent "

" Excellent service, didn't try to push ridiculously overpriced insurance . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by KATE - 24 March 2023

" Smooth and relaxed "

" Smooth and relaxed "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by STEPHEN - 03 March 2023

" It was just very disappointing. "

" They got the time of my flight wrong so didn't pick us up at the airport. We then had to get a taxi to pick up the car. When booking I asked for a manual gear box but got told the only car they had left was an automatic.. "

Value for Money: 4
Efficiency of Counter Staff: 9
Expediency of Drop-off: 2
Condition of the Vehicle: 8

ALICANTE, ES - Reviewed by PAUL - 25 November 2022

" No problem with auto Europe "

" Charged extra for another driver but the conditions state 1 free extra driver "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 5
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by LAURENCE - 11 November 2022

" Evreything simple and fine "

" All good "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by ENRIQUE - 29 September 2020

" It should be clearer the return of the deposit clause "

" The staff kept on trying to sell us an insurer to the point of rudeness "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 7

PALMA DE MALLORCA, ES - Reviewed by DAVID - 22 July 2020

" Only problem was no details where to meet minibus on booking confirmation so we were on the wrong floor "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by VISHNU - 15 July 2020

" Great car great price "

" Great car for the price, brand new! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by PAUL - 17 December 2019

" All went well, but I felt uneasy about the dirt on the car. It could be mistaken for damage. "

" Photos of car damage were good, but because the car was not clean on pick up, it was hard to tell what was a mark and what was dirt! It was also difficult for me to get in, because the steering wheel was to low even when adjusted to the high setting. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

ALICANTE, ES - Reviewed by SIMON - 05 November 2019

" Overall distance limited to 2k km over 2 weeks was a bit restrictive, given the distances between Alicante and Valencia in Spain, especially if you want to visit some of the more interesting places in the region. Good idea for Drivalia to have 'return car with a full tank' policy, this is so much easier than to return with an empty tank "

" The car (C4 Cactus Citroen diesel) was in good condition with 9k km on the clock - except that the screen washer fluid ran out after only 2 days into the rental. This model was economical, but the 100bhp engine somewhat gutless (surprising lack of torque for a diesel) for overtaking (forget it), or going up mountain roads given the power/weight ratio. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by PHILIP - 29 October 2019

" Really happy with the car: very new, nice to drive. "

" Very friendly staff. Patient with customers. For Majorca, you need to read the Web page about where to pick up the shuttle as there are no signs at the airport. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by CHARLES - 06 October 2019

" Generally efficient hire and larger car than we expected. Staff efficient and clear in their explanations and no problems at drop off. "

" Though I am sure it was somewhere in the booking details I was very surprised to find that no breakdown cover was provided, a first ever in any car hire I have completed. Also that the already large excess did not cover charges for the car being off the road should it require repair - for up to one month! The bill could have been astronomic had we had an accident. Wont be using Drivalia again even though the actual car was good. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by EAMONN ANDREW - 04 September 2019

" Very easy process,good customer service Overall excellent "

" Very straight forward and easy process "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by PRABHPAIAK - 25 August 2019

" Difficult communication with rental agency "

" the fee to return a car 3h later is the same as renting a car four days. Plus they charge you an invented fee to use the car in another country. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 7

VALENCIA, ES - Reviewed by JON - 23 August 2019

" Website fine, booking ok but experience ruined by drivalia "

" Arrived to be told had to take out insurance which cost £191 for 10 days "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by RHODA - 22 July 2019

" Have used several times and will continue to do so. Don't normally have to queue! "

" Polite efficient and friendly staff. Had to wait about 20 mins at Palma airport and then 2 buses turned up. Car very scratched but drove well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PALMA DE MALLORCA, ES - Reviewed by MARK - 16 July 2019

" Price for car with Drivalia was cheaper than competitors' but alas there appeared to be a reason for this i.e. poorer customer service plus aggressive sell on additional insurance. "

" Slow collection from airport due to only one shuttle bus being used. Very aggressive sell of extra insurance cover which wasn't required as I had separate excess insurance. Small blemishes on vehicle pointed out to staff who would not record and sign off on car template diagram but advised me to document on my own camera which had no date and time function. "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 3
Condition of the Vehicle: 9

ALICANTE, ES - Reviewed by WILLIAM - 12 July 2019

" Everything went well with no hassle or holdups "

" Very efficient and good staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by NICHOLAS - 09 July 2019

" not sure "

" excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by ATANAS - 08 July 2019

" I had to pay extra as Drivalia said " We don`t work with this company, they are just an online service, our prices are different, the terms as well" At the end, I had to pay in a total of 280 euros. So next time I wouldn`t use your services. "

" They demanded rudely straight away 2000 euros if I don`t take their "deal" with insurance, kept us for 1h and 23 mins waiting. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by VICTOR - 02 July 2019

" Auto Europe consistently offers the best prices and the site is very easy to navigate. My favorite site to book hire cars by a long way. "

" The experience was faultless - sometimes having to get a shuttle bus to a hire company adds a lot of time but Drivalia were there outside the terminal waiting for us. Their site is only a few minutes away. Likewise it was super smooth when we returned. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GERONA, ES - Reviewed by SIMON - 12 June 2019

" Would be a 10 but not after this year's experience. "

" Lady that served us was very officious. Scaremongering us into buying their insurance suggesting ours was inadequate . Blocked €1500 on our card to cover any potential damage. All this at a time when we were keen to start our holiday that we had been looking forward to for months. Used Firefly last year with a completely different experience. Would consider booking direct through them next time. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by JONATHAN - 11 June 2019

" Use Auto Europe every time but its worth checking some of the companies they are listing as some as very poor but no reflection on Auto Europe. "

" Really helpful and didn't try to over sell their own insurance extras when I showed I had my own. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by ANDREW - 06 June 2019

" Clearer instructions about picking the car up "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by PHILIP - 04 June 2019

" A bit of as pain going outside airport to pick up car "

" The car needed a wash! "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

GERONA, ES - Reviewed by JOANNA - 20 May 2019

" No problems efficiant "

" Very good "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by VALERIE - 03 May 2019

" Mostly good. Very efficient. However you do need to give Customer Care training to the member of staff Zi mentioned above "

" All staff were very helpful and professional with the exception of one older lady. She did not say good morning her opening words in an aggressive manner were "Where is the key" then stand there for the bus. I had to ask for my form to be signed to say that the car was ok her response was "Go to the office for a stamp" when I pointed out that she was not a good representative for the company and indeed she let Drivalia down she thought it was amusing. With regard to a signature on returning the car this should be automatic as with the other companies. The staff should have a system and the customer should not have to go to the office for a stamp "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by BRIAN - 28 April 2019

" Overall experience excellent. "

" Very efficient and friendly, with a very competitive price! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by DAVID - 25 April 2019

" Not good at all "

" Got hit with extra charges while we were there. The extra insurance we took out at booking wasn't worth it as we had to pay again at the desk. The car seat we asked for had to be paid for at the desk. Took over 1 hour waiting in the queue before we got to the desk to take out the car hire Terrible experience "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by DEREK - 23 March 2019

" The car was excellent throughout our rental "

" Good value and the car met our expectations "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by BARRY - 18 March 2019

" Ruined by false insurance claims on the part of Auto Europe. Never again.! "

" Having purchased your full insurance! (I already hold a perfectly good annual policy) To be told that your policy is not acceptable to Drivalia as you can not insure their vehicles, I had to drive the whole two weeks in fear of some damage not done by me and with a huge block on by credit card. If other crawlers can do this why can you not a complete wast of close to £200. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by ANTHONY - 27 February 2019

" auto eurpoe normally good. "

" On the voucher it said they was open to 11pm, we got there at 10.20pm and had to pay 35 euros for out of hours. then looked round the car with the counter staff and noted the damage and then when we came back they tried to say we had damage the car but it was the one we pointed out before we went. they then said anyone can say that it was there before. it was only when i asked to see the staff member who had given me the car they changed to he may have got the wrong bit of damage so let us off. just felt they was trying to get more money out of us "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

ALICANTE, ES - Reviewed by DEEPAK - 04 February 2019

" no comment "

" Besides adding a huge insurance - when we dropped the car. I asked and was told that there was NO extra charge. But still got billed anoth £20 or so.... "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by MARTIN - 06 January 2019

" Easy from start to finish "

" Good quality vehicle at a reasonable price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by TIMOTHY - 03 January 2019

" Please do not address me as Timothy, this is a business arrangement "

" Difficult to understand the explaination of the excesses "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GERONA, ES - Reviewed by MARIUSZ - 09 November 2018

" Good stuff, friendly, good car, no problem with deposit "

" All good, I recommend this company "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by DAVID - 06 November 2018

" flowed smoothly "

" polite staff, friendly and efficient "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by PHILIP - 30 October 2018

" Very easy booking procedure and a great choice of car hire firms and size of vehicle so easy to choose the price and deal that you want. Only negative was that the voucher didn't specify the pick up point. There are now two alternative pick up points used by car hire firms at Palma, one on first floor (Departures level) and a bus park on arrivals level. It was not clear which to go to. "

" I have used most of the car hire companies operating at Palma airport and I have found Drivalia to be the best. They are very straightforward with no hidden charges. The only glitch this time was that the oil light was flashing on the dash. Checked the oil level which was fine but eventually interpreted the message in German (?) on the dash as saying the oil needed changing. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ALICANTE, ES - Reviewed by CHARLES - 28 October 2018

" Although I see that it states or similar vehicle, seeing that I as the customer was paying the bill I would prefer to get what I asked for "

" Had booked a Kia Sportage as I am thinking of buying one, ended up with Hyundai Tucson which quite honestly spoilt my hire as I did not like the vehicle "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by RAYMOND - 23 October 2018

" Have had lots of dealings with Autoeurope and am very happy with the way they do business. "

" Very professional and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by GEOFFREY - 22 October 2018

" Great car very well presented good value great service just a shame they try to scare you into extra insurance "

" I was a little disappointed that they tried to sell me extra insurance even though I had taken the extra cover already in the u k when booked which they said was not valid "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by CHARLOTTE - 18 October 2018

" Useless and dishonest! "

" Both Drivalia and Autoeurope can't be trusted. Next year I will use a reputable company and pay the rates upfront rather than being tricked into eventually paying the same even though the initially prices are cheaper. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 7

PALMA DE MALLORCA, ES - Reviewed by OLIVER - 05 October 2018

" In short, a great experience with Auto Europe and an extremely poor experience with Drivalia. More info above. "

" When I arrived, the desk staff were not friendly whatsoever. They tried to scare me into buying an expensive insurance policy from them. I declined as I have external insurance. When I returned the car, the same member of staff (who knew I didn't have insurance with Drivalia) spotted a minor scratch to the paintwork that was less than 10mm long. They charged me 245 Euros. Although I am insured with an external company, it was nevertheless a very unpleasant experience. I am now in the lengthy process of claiming that money back from my insurer. I would strongly recommend you do not offer Drivalia's services on your website. I wouldn't want anyone else to go through the same unpleasant and unfriendly experience as I did. Thank you. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 5
Condition of the Vehicle: 5

GERONA, ES - Reviewed by RICHARD - 02 October 2018

" It was all so straight forward, clear and easy. "

" We could not fault them. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by KENNETH - 30 September 2018

" Overall a good experience "

" Overall good and staff were friendly and helpful. Directions for pickup bus could be clearer. Drop off was very quick and very importantly was given on-the-spot official confirmation that car was in damaged "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

GERONA, ES - Reviewed by WALTER - 27 September 2018

" Very good .. "

" very good company ,all went very smooth, Thank you drivalia.. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by EDWARD - 20 September 2018

" Not good "

" Arriving at Palma airport, there were no signs for Drivalia anywhere. At the hire car area nobody knew about them. We phoned them to find out where to go but it was quite a long way off site. On our voucher we were given no instructions although we did know a shuttle would be involved at some point . We rent cars often through autoeuorpe but this was the worst ever. "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 7

PALMA DE MALLORCA, ES - Reviewed by JOHN RUSSELL - 18 September 2018

" Used previously; website easy to use; booking system simple to use; easy to make amendments; good to have full to full fuel options "

" Used before, so know where collection point is. However, easy to find; short wait; driver helpful; quick transfer; staff and car ready. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

ALICANTE, ES - Reviewed by STEPHEN - 14 September 2018

" No problem at all with your service "

" I was disappointed with what can only be described as scare tactics at the desk over insurance. I had opted for your insurance and there tried to convince me that this is likely not to be sufficient if there was a problem and repeatedly told me there is a €250 charge if I call there helpline regardless of reason. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by RODNEY - 07 September 2018

" Auto Europe, no problem have used you before. Drivalia, not good at all :-( "

" I had booked 2 cars for my son and I. I selected the upgraded insurance option via Auto Europe. On arrival, Drivalia staff tried to dismiss the extra insurance as being insufficient. I stood my ground and eventually I was checked in. My son however, did not have sufficient available credit on his card available to block £1,250 Euros. I offered to guarantee it myself but they would not hear of it. Despite our protests they said the only way he could take the vehicle was by paying their own extra insurance with CDW waiver. As you can imagine we were really annoyed as we had already paid the extra with Auto Europe. It was by now 10.55pm and they were shutting in 5 minutes. We had no other option but to take it and pay through the nose for the privilege. They did not seem to care that we had a disabled person and a 4 year old with us. We were given the vehicle keys and had to find them in the car park ourselves. No instruction or explanation about the vehicle was given. To top it all, my sons vehicle had no windscreen washer fluid in it. So much for checking the vehicle before it goes out on hire. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 6

ALICANTE, ES - Reviewed by ALAN - 01 September 2018

" The experience left me suspicious that hirers who choose basic insurance instead of comprehensive will be given a far poorer quality car. This increases the risk of a call for breakdown recovery, which is at substantial additional cost to the hirer if needed. While Drivalia were good, the immediate upgrade to a better quality car upon selecting comprehensive insurance left me wondering if basic cover drivers are being deliberately given poorly maintained cars to increase revenue via callout fees. If this isn't true, perhaps Drivalia should modify their procedures in order that future hirers do not have the same doubts over the motives for the quality of vehicle they are assigned. "

" Initially I was unimpressed as I was offered a Ford Focus which was riddled with damage, scratches and dents. I spent at least 30 minutes marking the damage onto their documentation. Wary of the fact that we may have a poorly maintained vehicle, I chose to take out comprehensive cover instead of basic. Upon stating this I was immediately upgraded to an immaculate vehicle. While I understand that the insurance was optional, I was not aware that taking or declining it dictated the quality of the car provided. With basic insurance the driver has to pay for any recovery call-out, a minimum charge of 250 euros and I felt as if the first car was offered to me on the expectation that it was more likely to fail and Drivalia would benefit from the profit of a recovery fee. This probably wasn't the case, but the manner in which it was dealt with made me feel very uncomfortable and more suspicious of Drivalias intentions. Other than this, the ongoing hire process and the quality of the second vehicle could not be faulted. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 6

VALENCIA, ES - Reviewed by DARREN - 18 August 2018

" We would like to discuss this with auto Europe "

" They behaved appallingly making us spend a further 300 euros on a car we have emailed to complain "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ALICANTE, ES - Reviewed by RUTH - 29 July 2018

" Quick easy to use website and great value "

" Excellent experience from start to finish "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by ALEX - 28 July 2018

" Car ok but do not trust Drivalia. They also tried to charge me for a a black mark on the car. I had to rub it off myself to prove it was dirt and not a scratch. Very stressful experience when you have a plane to catch. "

" Very pushy counter staff trying to sell expensive excess insurance. They got upset when i didnt take it and told me i needed to take it. This made me feel very uncomfortable. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 7

PALMA DE MALLORCA, ES - Reviewed by JAMES - 28 July 2018

" I am disgusted with your company for allowing me to book what was perceived as all the cover I needed, and then having to pay more than double that amount to actually have the cover I needed when I went to pick up the rental car at Drivalia. This is poor service on your part. "

" I booked my rental via your website, and took out your recommended cover for waiving the excess with Drivalia. However, I had to another £246 with Drivalia for the same cover as I did not have a credit card. I would like a refund of this amount, having already paid you £198 for what I thought was total cover. The need for a credit card was not highlighted and you should have made it clear that Drivalia has a policy of disregarding your Lloyds insurance and insisting on their total cover. How much of the £198 was towards the excess waiver cover? This should by rights be refunded. Please reply! Drivalia blamed your company for not pointing out that I didn't need your waiver cover if I didn't have a credit card. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by SIMON - 18 July 2018

" Good, other than as above "

" The only two issues were (1) no instruction to where to go to get the shuttle bus so lots of trekking round in the heat and (2) despite paying for excess cover on signing we were told that it would not cover everything so felt obliged to pay extra (€150) for full peace of mind. Next time I would get this cover pre travel but didn't as I thought it was dealt with at booking "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by DAVID - 15 July 2018

" Generally found Auto Europe to be good, but they need to be careful that hire companies on their list do not damage their reputation. "

" The focus seemed to be on selling additional excess cover (even though I had a a separate policy to cover this). The car had lots of scratches and bumps - several of which were NOT on the form given to me. Worse still, when we highlighted some additional scratches, we were assured these would be "added to the system". - but when we returned the obviously had not - which resulted in an short argument/debate (poor customer service). "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 2

PALMA DE MALLORCA, ES - Reviewed by JOHN - 14 July 2018

" Overall satisfactory but wait at airport to get to car collection point was not acceptable. "

" Pick up from airport to collection point entailed long wait. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SANTIAGO, ES - Reviewed by VALERIE - 13 July 2018

" it was fine. staff were helpful and friendly "

" I was given a larger vehicle than I requested, which was very nice to drive, but not for the tiny local roads in Galicia "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by JOSEPH - 05 July 2018

" One to note for the future "

" Great service and extremely prompt, no hard sell and a good quality car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by ALASTAIR - 19 June 2018

" Clear and simple; no problems "

" Everything was excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by LLOYD - 19 June 2018

" I have done see3 "

" Counter staff wanted to up sell everything from insurances to repair costs I was un nerved by them when leaving there premises They took 1000 euros for cover against damage which I'm told I won't get back for 6 weeks This means my self and others are financing the business I was close to going back to the terminal for a rental with a known brand without scams The service when returning was poor and the manager remained on the phone whilst we collected and returned the vehicle Staff had been well trained in up selling The Americans who returned to the airport were concerned about missing their connection It took us 50 minutes to return the vehicle Price good service experience very very poor "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 6
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by JODY - 19 June 2018

" e "

" Car was in poor condition. staff too pushy with selling expensive excess insurance, warning me how bad autoeuropes insurance is. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 3

PALMA DE MALLORCA, ES - Reviewed by GRAHAM - 20 May 2018

" Typical insurance scam, where we had to purchase extra insurance when we arrived at Drivalia. We were told the payment made to Auto-Europe when we booked, did not cover any insurance, ( is this correct) "

" Drivalia was fine and the car was fine , but once again I have been caught with the insurance scam. I didn't choose the cheapest option on the Auto-Europe website but chose the middle option which I thought gave me a reasonable insurance cover.But the receptionist at Drivalia said it was virtually worthless, and recommended buying their extra insurance, we refused and tried paying the 1000euro deposit , but our card was declined on their machine, although our bank had no record of a problem "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by PHILIP - 20 May 2018

" This was the best of many car hire experiences I've had at Palma airport. Very prompt, friendly but efficient service at both pick-up and return. I much prefer the off-terminal depot to the scramble and congestion in the multi-storey attached to the terminal. Also it's easier to top up the fuel there. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by JOHN - 01 May 2018

" X "

" To much time spent trying to sell me insurance, which I already had. No help volunteered as to how to get onto main road. "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GERONA, ES - Reviewed by ANDREW - 27 April 2018

" easy to deal with "

" no courtesy bus "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 3
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by DAVID - 05 July 2015

ALICANTE, ES - Reviewed by ROBERT - 28 June 2015

" Good reliable company which I have used several times. "

" Cars always clean and tidy inside and outside "

PALMA DE MALLORCA, ES - Reviewed by DAVID - 22 June 2015

" Collision Damage Waiver charged at 16.50 Euro's per day an absolute rip off! Also charging 90 Euro's for a full tank of petrol, you can't get that much fuel in a Corsa even if the tank was empty. "

" See above comments "

ALICANTE, ES - Reviewed by CHRISTOPHER - 16 June 2015

PALMA DE MALLORCA, ES - Reviewed by MATTHEW - 15 June 2015

" Easy booking and comparison of deals. "

" Car was of a decent quality (Fiat Panda). The price was reasonable (there are cheaper companies in Majorca but they seem to be less reputable), and we had no trouble whatsoever when returning the car at the end of our holiday. My only slight complaint would regard our 50 minute queue to be seen at the pick-up desk. "

PALMA DE MALLORCA, ES - Reviewed by GLEN - 14 June 2015

" PAID AUTO EUROPE CDW THEN FORCED TO PAY AT PICK UP FOR CDW BY DRIVALIA WHEN I QUESTIONED THEM THEY SAID NEXT TIME BOOK DIRECT YOU WILL ONLY PAY IT ONCE THEN!!!!! FUEL OFFERED TAKE FULL RETURN FULL THEN CHARGED 40 EUROS FOR THIS SERVICE???? WE WERE NOT THE ONLY PEOPLE BEING CONNED AT PICK UP AND DROP OFF!!!! WHAT SHOULD OF BEEN A GOOD PRICE CAR HIRE COST £141 PLUS FUEL. BE CAREFUL IF YOU BOOK THROUGH AUTO EUROPE IF THEY SEND YOU TO DRIVAVILA AS YOU WILL BE OVER CHARGED THERE REASONS ARE TERMS AND CONDITIONS CHANGED NEVER EVER WILL I BOOK WITH AUTO EUROPE AGAIN "

" AS ABOVE COMPLETE CON ARTISTS "

PALMA DE MALLORCA, ES - Reviewed by RICHARD - 12 June 2015

" Off airport collection & drop off. Not made clear at time of booking. "

ALICANTE, ES - Reviewed by DAVID - 08 June 2015

" Tucked up AGAIN re insurance! Forces into paying added premium OR leave 1000 euros in case of damage!! Told originally when booking car on internet that all this would be included. Same old scam! Also had to pay forFULL tank to return empty! Came back with half a tank and of course no refund!!! Told by Divalia I should have booked direct with them? Car was great no prob there. "

" Good no complaints. JUst this question about insurance and petrol. Told by Drivalia that they only require a full tank on return which of course is much fairer. "

ALICANTE, ES - Reviewed by RICHARD - 01 June 2015

" Excellent service from Auto Europe, had a bit of pressure from Drivalia to take their insurance cover but apart from that the experience was very god. "

" Felt pressured by Drivalia to take their insurance cover but apart from that the experience was very good. "

ALICANTE, ES - Reviewed by BERNADETTE - 31 May 2015

" I was not happy that I had to pay an additional 212.94 euro. 80.00 euro for a tank of fuel and 132.94 euro for comprehensive insurance. "

" When you leave the vehicle back if there is still petrol in the tank you should be credited for it. "

ALICANTE, ES - Reviewed by VISH - 30 May 2015

" I find very helpful staff. I have been using to book my car for Europe or Dubai for many years. "

" I was given the car I was told. Very clean inside out with low mileage car I had. I enjoyed the car. This time I did a lot fof long driving. I will strongly recommend rather I have booked again for my next holiday in couple of months time. "

ALICANTE, ES - Reviewed by MICHAEL - 23 May 2015

" Was charged a lot more when I picked up the car as I lost my credit card at gatwick and had to use my mothe in laws card was charged for extra insurance and how they got 77 euros of petrol in a corsa I will never know so total amount spent for hire of this car hire was about £340 so not very happy at all "

" As above "

PALMA DE MALLORCA, ES - Reviewed by STEPHEN - 17 May 2015

" First class service from Drivalia, really helpful and friendly staff. "

ALICANTE, ES - Reviewed by BRIAN - 14 May 2015

" Have used Auto Europe several times over last 13 years. Always good service & helpful staff when contacted by phone. I pay in £ Sterling on booking which can be an advantage over paying in local currency on arrival. "

" This is my 4th rental from Drivalia in 8 months. Have always had excellent service, minibus transfers, collection, & dropoff. Newish cars in good clean condition, any blemishes described on rental agreement (latest car almost brand new with only 1000 km). Be aware of inflated fuel charge on Full/Empty rental, but take into account generally low cost of rental means overall cost is still competitive. "

ALICANTE, ES - Reviewed by ALEXANDER - 14 May 2015

" Was disgusted with the service!! I received no confirmation email, regarding a successful booking and was also not told about £1000 deposit which had to be paid on arrival to drivalia! "

" Was disgusted with the service!! I received no confirmation email, regarding a successful booking and was also not told about £1000 deposit which had to be paid on arrival to drivalia! "

MALLORCA, ES - Reviewed by JONATHAN - 11 May 2015

" Slow pick up at airport as a consequence of having one shuttle broken - was just a frustration "

ALICANTE, ES - Reviewed by STEVEN - 10 May 2015

" The insurance i took out with yourselves to cover any excesses on CDW was not recognised by Drivialia especially as they advised that insurance rules in Spain were tightened in April 2015. This incurred additional expense for me "

" Car was brand new which was a plus. However, the whole insurance experience about what and wasn't covered was awful. They refused to recognise the excess insurance I took out with Auto Europe. Car rental organisations only seem interested in ripping you off with insurance extras such as covering wheel trips and God help you if you scuff one. "

ALICANTE, ES - Reviewed by SAVAS - 03 May 2015

" Not very polite no hello just straight into selling me extra protection insurance when I told them i had full cover they still tried show them my protective excess cover and they said it was not good enoughth. please I was not impressed. car was good charged me for extra driver when in spain the car is insured and not the driver. "

PALMA DE MALLORCA, ES - Reviewed by ROGER - 02 May 2015

" We had no information on the booking as to where we would find the Drivalia rental. We looked all around the airport as there were no information or sign for Drivalia. Finally one of the staff directed us outside and pointed to an area were rental buses came. Again no signs. We eventually located the right area and waited for the bus to come. By this time we had wasted an hour and began to think the booking was a scam. Very poor. Once we collected out car we could be on our way. The car was satisfactory. "

" They need directions for pickup at the airport. "

ALICANTE, ES - Reviewed by JOHN - 20 April 2015

" Hire companies increasingly unbundle their products to appear cheapest headline rate. However other costs including fuel (if other than pick up and return full) and insurance add significantly to the total cost but one has no way of comparing these costs when booking. A company may appear dearer in headline price but have lower initial fuel cost and cheaper daily insurance which clients cannot access/compare before booking. "

" Very professional service. Insurance "upsell" noticeably softer than competitors. Clean and tidy car. 16k km on clock but looked and drove like new. "

PALMA DE MALLORCA, ES - Reviewed by MAHMUT - 12 April 2015

" Don't buy insurance becuse the make you pay again "

" I pay insurance twice really not happy don't buy insurance from hear "

ALICANTE, ES - Reviewed by PAUL - 25 March 2015

" Easy to use site that gives you all the options needed "

" Very helpful with good customer service all at a great price. "

ALICANTE, ES - Reviewed by TREVOR - 23 March 2015

" A good price and a good company to deal with "

" I have always found Drivalia a very good company to deal with and their service is second to none "

PALMA DE MALLORCA, ES - Reviewed by RUSSEL - 05 March 2015

" Best online car rental search/booking site. "

" One of the better in Palma. Worth the drive from the airport to avoid Goldcar! "

PALMA DE MALLORCA, ES - Reviewed by CHARLOTTE - 23 February 2015

" great value - would not have found this myself "

" the welcome was fantastic and we could not have been better looked after - the transfer to pick up the car and the care taken when all the forms and conditions were explained I cannot recommend them highly enough. "

ALICANTE, ES - Reviewed by BRIAN - 20 February 2015

" Have used Auto Europe a few times since they were based at Newcastle UK & I booked by 0800 Freephone. Phoned them once & was apologetic to the lady who said it was 4am local as she was in Portland Maine. Always been helpful. Car Hire cost has always been much less than dealing direct with supplier. "

" In common with many other suppliers they offer either Full/Empty (they charged 85 euros for a 47 litre tank of petrol, local fuel price is just over 1 euro/litre). They say the extra charge is for the service cost of fueling. Since January 2014 Spanish law says suppliers should refund for unused fuel. They get round this by saying any refund also has an admin fee deducted from the fuel value & that the tank has to be over half full to give any cash back. Otherwise their service is good, cars in good condition. "

ALICANTE, ES - Reviewed by PHILIP - 17 February 2015

" Please see my comments below regarding additional charges that are not highlighted when booking the car. I appreciate that the 'small print' indicates that additional charges may apply, however, in my opinion this experience was a bit of a shock! Nevertheless, I would still recommend Auto Europe but to be aware that considerable additional charges WILL apply unless one is prepared to risk superficial damages, such as scratches and minor dents, for example. In addition, without this daily insurance a large sum will be debited, and refunded if no damage is detected, from the customer's account. "

" I was very satisfied with the service and the car. The one big disappointment was the additional insurance required to cover even the smallest scratch.This additional insurance amounted to approximately 100+euros. I have a separate insurance to cover what is not normally covered, undercarriage, windscreen, etc. However, I was told that if I were not to include the additional daily insurance I would be required to pay 800 euros as a deposit in the event of any damage. This is the first time I've experienced this additional cost in 7 years of travelling in Spain. I strongly suggest that when you receive inquiries for rentacar you state that additional charges WILL be applied or a substantial deposit will be taken. "

ALICANTE, ES - Reviewed by DEBORAH - 15 February 2015

" Very satisfied great service lovely people "

" Great service lovely people definitely use again "

ALICANTE, ES - Reviewed by EDWARD - 28 December 2014

" I have no complaints at all about your company or staff. All went very smoothly as usual. "

" They gave me excellent service throughout. "

ALICANTE, ES - Reviewed by ROGER - 05 December 2014

" On this occasion everything was perfect and no problem and this was because i knew what to expect from a top rental company like Drivalia. However, I feel Auto-Europe could do more to make sure customers do not fall into the hands of more dubious rental companies like Firefly who I would never recommend to anyone. The reviews on Firefly speak for themselves. "

" I would recommend Drivalia as a top rental company. Score ten out of ten even though you need a short transfer bus ride to pick up the car. "

ALICANTE, ES - Reviewed by DAVID JOHN - 21 November 2014

" Look forward to make my next booking with you "

" Would like to use them again.Very good service "

ALICANTE, ES - Reviewed by MICHAEL - 06 November 2014

" All went well, we were informed the car of our choice was available and then received the voucher by e-mail as advised. "

" Everything went according to plan. The driver met us at the airport at the time we requested and took us to the rental depot. The car was ready and we were soon on the road. The staff were very efficient and had kindly given us an upgrade. The vehicle wasn't very old, it was very comfortable and clean. The minibus took us to the airport we did not have to wait at any time. We would certainly recommend Drivalia. "

ALICANTE, ES - Reviewed by ALAN - 30 October 2014

" The car rental company was off site at Alicante Airport and this was not made clear when booking. Ensure rental company understands what a voucher with zero excess means. "

" Although our voucher stated that we had zero excess the rental staff still insisted we needed extra insurance and continued to do so even after I also explained I had car hire insurance as well. Staff were distinctly less friendly when I turned down the extra insurance . Pity because everything else was fine "

ALICANTE, ES - Reviewed by BRIAN - 11 October 2014

" LOVELY CLEAN CAR VERY SATISFIED "

" LOVELY CLEAN CAR GOOD SERVICE PLEASANT STAFF WOULD USE AGAIN "

PALMA DE MALLORCA, ES - Reviewed by DEREK - 01 October 2014

" Everything went to plan "

" Again everything went to plan & very satisfied , would use them again "

MALLORCA, ES - Reviewed by GRAHAM - 29 September 2014

" Great service "

" Efficient service, nearly new car. Had own insurance excess cover, disappointed they took 700 euro deposit from me "

ALICANTE, ES - Reviewed by SOPHIE - 29 September 2014

" the confirmation should be more clear of where to go at the airport "

" a little expensive when all added up "

PALMA DE MALLORCA, ES - Reviewed by NICHOLAS - 20 September 2014

" As it should be - perfect! A nearly new car, clean and well presented served up by helpful staff. "

" Perfect "

PALMA DE MALLORCA, ES - Reviewed by PETER - 19 September 2014

" clearer instructions regarding insurance and fuel when hiring in Spain large deposit needed when not taking out their insurance "

" much better than picking up the car in the airport car park very nice people to deal with very efficient would use again "

ALICANTE, ES - Reviewed by PAUL - 18 September 2014

" Very helpful with credit card problem "

" Had problem with credit card and very unhelpful Speak to Auto Europe (nothing to do with is etc) which wasnt good "

ALICANTE, ES - Reviewed by DAVID - 05 August 2014

" Have always used them and never had any problems. "

" No problems, should be a bit clearer on the fuel empty or full when returned? "

ALICANTE, ES - Reviewed by KELMAN - 03 August 2014

" Very helpful staff "

" See above "

ALICANTE, ES - Reviewed by ANDREW - 26 July 2014

" Auto Europe booked me with a small Spanish company called Drivalia. The service from Drivalia was very good, the shuttle that took us from the airport to the rental desk was waiting for us (despite us arriving an hour late) and the same shuttle was ready to drop us back to the airport at the end of the week. Also we were booked for a compact estate but were upgraded to a Kia Sportage free of charge as Drivalia were out of compact estates so every part of the rental experience was perfect. The only comment I would make is that the estate was advertised as a Ford Focus or equivalent however Drivalia only seemed to have Kia Cee'd's so Auto Europe may as well have just stated this. "

" The service from Drivalia was very good, the shuttle that took us from the airport to the rental desk was waiting for us (despite us arriving an hour late) and the same shuttle was ready to drop us back to the airport at the end of the week. Also we were booked for a compact estate but were upgraded to a Kia Sportage free of charge as Drivalia were out of compact estates so every part of the rental experience was perfect. "

PALMA DE MALLORCA, ES - Reviewed by NORMAN - 16 July 2014

" Very helpful when I telephoned for information "

" Efficient service, helpful advice "

ALICANTE, ES - Reviewed by SIMON - 04 July 2014

" Excellent service! "

" Great car, very friendly service and good price, very happy! "

PALMA DE MALLORCA, ES - Reviewed by PHILIP - 14 June 2014

" Everything as booked worked out. No problems "

" Staff helpful, car was economical on fuel and we were delivered back to the airport in goo time. No Problems "

ALICANTE, ES - Reviewed by MAXWELL - 12 June 2014

" First time I've used auto europe and was very pleased with the service I received. "

" Drivilia is the best car hire company I've used in Alicante from the moment I am picked up at the airport to the professional receptionists and will always use them if there prices stay competitive. "