DRIVE AND GO PORTUGAL Car Rental Reviews

PORTO, PT - Reviewed by JOSÉ - 03 February 2023

" Good "

" Only the walk to and from the airport to the premises of the rental. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

PORTO, PT - Reviewed by HELEN - 15 August 2022

" Reliable and easy to use service. "

" Nice quiet location, just off airport site. No waiting and helpful staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by PHILIP - 12 April 2022

" Prefer Drive & Go every time "

" Excellent as always "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by JOSE - 08 February 2022

" Great service "

" It was perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by LEDIMAR RAMOS - 13 December 2021

" The most disappointed experience I had. "

" Unfortunately I've been charged for something I did get. I paid the rental with myAmex card unfortunately wasn't well display that the company does accept it. I almost lost my holiday because I didn't receive any support from de customer service. So shame. And of course I will not recommend this website for no one. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

LISBON, PT - Reviewed by DAVID - 06 October 2021

" A returning customer over several years, Auto Europe not only reliable, clearly worded and a great broker in terms of the prices they can offer, their staff are so helpful, patient, lovely to deal with as well as really good knowledge. I wanted to find companies who didn't charge for an additional driver and was immediately directed to the companies who do this. Very non-pushy selling. "

" Drive and Go (via Auto Europe) was actually Sur Price (sharing offices with International and one other). Very clean offices, efficient check-in & check-out, car was super clean and practically brand new, staff very kind (but very keen to sell other customers very expensive excess insurance! Hundreds of euros - buy it in advance people! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by LENKA - 20 June 2021

" Nothing to add "

" Nothing to add "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by VICTORIA - 20 June 2021

" Never again!!! Absolute joke of a company. From start to finish. And not based at Faro Airport. But 15 mins down the road is a hot sweaty packed, bus. "

" The directions on the confirmation to find the office at Faro are completely wrong and have been for a while. We did not get Drive and Go or any other suggested names we got Surprice!!! Which was massive Surprise!!! When finally y realised we had to wait in 32c sun for a shuttle to come as the car was off site. No where on my paperwork did it mention this. The reviews for Surprice are shocking and I would never of chosen them myself. When I finally got to their office after 15mins in a packed minibus and social distancing they didn't even have my name or booking anyway. So was there another hour to sort it all out. Disgrace of a company. I work in media and I will not be reccomend Auto Europe ever again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 4

FARO, PT - Reviewed by DAVID - 17 June 2021

" Firstly the car was not on-site at airport as indicated on voucher. Drive and Go turned out to be SURPRICE but my name was absent from pick-up! Next someone had cancelled booking by email unbeknown to me! The company sorted it [time] but spoiled start of week for us. NOT ENJOYABLE "

" Awful See below "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FARO, PT - Reviewed by DARREN FRANCIS - 15 June 2021

" I prefer to hire a car with simplicity and transparency, not much of that here. "

" It said in terminal when booking but had to search around the airport and car parks for 40 minutes to find anybody who even heard of drive and go. No information on corespondents. Drop off was checked by the shuttle bus driver who tried to claim as much money back as he could. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 4
Condition of the Vehicle: 7

FARO, PT - Reviewed by JOHN - 15 June 2021

" I searched for at airport only and this turned out to be offsite and it took ages both to find them and get to the car. They do not use the name Drive and Go but are called Surprice. There were no signs for them and when we asked other car hire companies where we could find Drive and Go, we only manged to find someone who said look for Surprice instead. Also, the contract with you was fir Full tank, return full and the car had a 1/4 tank. i asked them to fill it up to comply with the contract and they said no. I ended up wasting about 10 Euro because I had to overfill the tank. "

" I searched for at airport only and this turned out to be offsite and it took ages both to find them and get to the car. They do not use the name Drive and Go but are called Surprice. There were no signs for them and when we asked other car hire companies where we could find Drive and Go, we only manged to find someone who said look for Surprice instead. Also, the contract with you was fir Full tank, return full and the car had a 1/4 tank. i asked them to fill it up to comply with the contract and they said no. I ended up wasting about 10 Euro because I had to overfill the tank. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by EDMUND - 08 June 2021

" I love Auto Europe but this time you let yourselves down. Drive and Go was clearly marked as "on-site" or "at airport" and it wasn't. Quite the opposite. It didn't matter - Drive and Go were great - but it's annoying to think you're booking an airport pick-up only to find you're in a shuttle bus; eventually, and after having to figure out the rental co is NOT on the airport site.... "

" They were great but OFF-SITE with all the hassle that comes with that. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by PAUL - 05 June 2021

" You book me with a company called Drive and Go at the airport - when I arrive I can't find them and no one has heard of them - because they do not exist! I have been booking with you for a decade or more - never again. "

" Drive and Go don't exist - I'm not sure what yr playing at autoeurope! You also said they were at the airport / not true! You booked me off airport with a company called SurPrice. I want my money back - dreadful. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by CLARE - 03 June 2021

" Poor "

" Website said on airport pick up - it wasn't. Rental booth could not identify driver. Company used was nowhere on our paperwork. Car poor quality. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 3

FARO, PT - Reviewed by JUAN - 01 June 2021

" I chose Auto Europe as the website quite clearly stated and guaranteed an office AND car pick up at the airport. On arrival however, there was no counter at the airport. After an hour of searching, I ended up having to call an office in Lisbon only to discover that the rental was with a different company (Sur Price) and the office was a 10 minute drive away with a mini bus pick up I was never informed of. Had I known the car pickup was not at the airport, I would not have chosen to hire via your company. I now feel mislead by Auto Europe and I will never use your services again "

" Sur Price team were lovely. Friendly and efficient. Car was ok given how cheap the rental was "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PORTO, PT - Reviewed by GREGORY - 26 October 2020

" Website suggests that Drive and Go at Porto Airport is at the airport. It is in fact 5 minutes walk away. "

" Friendly staff and little waiting time. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PORTO, PT - Reviewed by NIGEL - 08 October 2020

" Despite publicised concerns about car hire companies in general my personal experience was excellent, from booking at a good price through Auto Europe to pick up and drop off. One comment, the company's office and cars are not strictly on the airport, they are a ten minute walk away, turning right from the terminal building. "

" Very good. Easy and helpful pick up, car immaculate and easy drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JOE - 29 September 2020

" Excellent from start to finish. Well done and thank you. "

" Perfect. Excellent and efficient service and immaculate car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by JOHN - 29 July 2020

" Poor "

" Car was rubbish thought I was hiring a Peugeot 308 and finished with a seat Ibiza !! "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

PORTO, PT - Reviewed by JOAO - 18 March 2020

" Very much recommend "

" Simple the best "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by GUILHERME - 11 February 2020

" Easy, simple.. great choice "

" Always new cars in great condition "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PORTO, PT - Reviewed by CELIA - 22 January 2020

" Very satisfied with the efficiency of the staff but t not happy at all with the conditions of the Vehicle. "

" Car had mechanical issues on the trip and I was obliged to return it and take another one that caused me a lot of delays in my trip. "

Value for Money: 3
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 1

PORTO, PT - Reviewed by JOANA - 04 January 2020

" Awful experience! I've been assaulted by them! €400! "

" When I went to pick up the car, they have just seen one scrape on the mirror on the right side. I thought was a bit strange, even thou the car was from 2017. When I went to drop of the car they seen one minor scrape and and a small dent in the car the same side, that on the time the pick up they seen the scrape. If the inspector didn't show me the dent, I wouldn't never seen that. And that wasn't my fault, that was not me. They most probably haven't seen or they didn't want to see the time of the pick up. Because of this I have paid 400€, disgraceful and disgusting! They robbed me!!! This prices are completely unfair especially when I'm almost sure the small dent wasn't my fault! I do have photos to prove how small it is and for me if someone didn't show me, I couldn't notice since I don't have an experience eye like them. What I want to say is, I couldnt notice that by time of the pick up, when for them is could quite useful to miss this, since the customer will pay outrageous fines. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PORTO, PT - Reviewed by KIRSTY - 05 November 2019

" I also fell down on the floor inside the garage area due to large pot holes in concrete floor... no one apologised or helped me! "

" Extra toll device charge not notified of cost of €9. Rude, walked off when I took photos of car as covered in scratches. Unprofessional. Had to leave car on drop off and put keys in post box as all staff gone to lunch. They have not removed pending credit card deposit payment of £1,300 from my account which is very worrying. "

Value for Money: 3
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 7

PORTO, PT - Reviewed by HYWEL SIMON - 03 November 2019

" Worst experience of my life being stuck in the airport with no way of getting to Nazare which is a 2 and a half hour drive at midnight!!!! I would never recommend you to anyone. "

" You owe me the money I paid as I was stuck in the airport for two hours with no answer on the numbers provided and no car!!!!!!!!! I ended up spending 260 euros on another vehicle from Guerin who were excellent. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LISBON, PT - Reviewed by ANDREW - 17 October 2019

" We are generally very satisfied with the car rental services that Auto Europe provides, which we use quite regularly. "

" Drive and Go is generally one of our preferred car rental providers and we have rented cars from them on several occasions to date. On this occasion we were very disappointed to be charged a €45 fee for picking up the car at 6.45pm when we had booked it for a 4.00pm pick-up. The counter staff claimed that it was a recognised 'late fee' even though there was no mention of such a condition in the rental agreement terms and conditions. We have made a formal complaint and initiated a claim for a refund. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PORTO, PT - Reviewed by JOHN - 24 September 2019

" Good website, great prices & helpful staff should you need to contact a human being. "

" No meet & greet at airport. Pick up is off airport approx 700m. Bit of a pain if you have luggage etc. First car offered was in reasonable condition but had no function aircon! Car offered as a replacement was a bit of a wreck! 68,000km & everyone of them showed. Front tyres nearly bald, underinflated, only 70% engine oil left, every panel marked, somewhat dirty interior. The near side windows appeared to have been grit blasted at some point as they were almost opaque. Overall not an experience I would like to repeat. At least the staff were helpful. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 4

PORTO, PT - Reviewed by TIMOTHY - 06 September 2019

" The vehicle provided was fairly new and clean. However, it was not until we were some way into the journey that we realised that the air-conditioning was not working. We only had the car for 3 days, so it was not a huge problem for us, though on one day it was particularly hot, and it was uncomfortable just relying on having the windows open. "

" Auto Europe did not provide directions to find the 'Drive and Go' supplier. Whilst within the airport site, it is in a nondescript building some 8 to 10 minutes walk from the terminal. There was no information provided as to how to reach the collection area, and there are not any signs provided within the terminal building. Once there (eventually), the counter staff were friendly and efficient. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 5

PORTO, PT - Reviewed by RICHARD - 26 August 2019

" Overall an easy pick-up and drop-off and a good rental experience. I did not have any issues or problems. My advice - Just take your time checking the vehicle on pick-up. "

" The staff were very efficient, but I did find the pick-up inspection a bit rushed. Picked up a couple of 'dinks' that were not on the handover sheet. Think I would have been charged for them on the return had I not picked them up. Just take you time inspecting the vehicle and don't be rushed. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by RICHARD - 14 August 2019

" See no.3. My rating under no.4 is due to my not yet knowing how Auto Europe will deal with this complaint "

" Drive & Go are not 200m from terminal but further. Inaccurate description is unacceptable. Drive & Co were closed on our arrival and even after numerous calls we had to continue to wait. The agreement stated full to full fuel but the car was less than half full. In view of the above and Drive & Go bring in breach of the agreement I would like a full refund "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LISBON, PT - Reviewed by SONIA - 01 August 2019

" Very good value! Close to the airport and quick pick up and drop off. "

" The driver who pick us up from the airport was quite weird. Didn't greet us, even though we said hi, and went through two red lights. Not happy with this type of dangerous driving. Rest of staff was absolutely great and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by MICHAEL - 26 July 2019

" We had to find a garage to fill windscreen washer bottle as it was empty on pickup "

" The car rental place is not right on airport you have to walk into a industrial estate which is a little scary in a foreign country. Most of the other companies had shuttle buses so we stood around looking for ours eventually a good English speaking person told us no shuttle you have to walk. This was not to much if a problem but it would be very useful if this was in the booking voucher with a map. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 8

LISBON, PT - Reviewed by FRANCISCA - 12 July 2019

" Good value. "

" The car was almost new and in excellent condition. The staff were friendly and efficient. There was no hard sell on any extras. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by SANDRA - 05 July 2019

" Everything was well explained and staff was very nice "

" Polite staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by PAULO - 29 June 2019

" Smooth process and good prices "

" 2nd to none. Good and fast service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by CAROLINA - 10 June 2019

" Really quick and easy "

" Really good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by RICHARD - 30 May 2019

" All good "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by PETRAS - 28 May 2019

" The main I took DRIVE&GO because it said its in the airport. I did not want to carry my large cases around. And the price was the best at the time. But BE AWARE they are not at the airport. You have to leave the airport and still walk for 7 minutes to get to it. I know its not long but when you have your suitases behind you, two kids, carseats, double pram and another adult - believe its not fun! AUTOEUROPE should look at this issue too. And prosecute the FRAUDSTERS "

" Fraudsters and scammers! Brought the car back after 5 days of driving and I been accused of damaging the vehicle. The chip on the windscreen - that never happened while I had the car. I been accused of damaging it. Also a side mirror was marked as damaged on the sheet but when I asked what is this - the receptionist just says "oh don't worry its nothing I only putting windscreen for replacement". I'been researching this company and seen I was not the only one who they tried to scam with chip, scratches etc. I don't understand how businesses like this still exist?! Drive&Go want to charge me £351.55 for replacement of the windscreen. Unbelievable how business like this still operates. I'm ready to go into court if needs be but they won't be scamming me. Website like AutoEurope should do something about scammers like them. I researched it now and the most of comments are like: SCAMMERS, FRAUDSTERS, STAY AWAY etc. People I strongly suggest not to use them if your'e not taking additional insurance as THESE people waiting for you! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 9

PORTO, PT - Reviewed by PAULO - 25 April 2019

" Autoeurope should see the car rentals first "

" Very awful first you have to walk from the airport till they site to pick up and all the way back after drop off and I've to pay €70 to an early drop off just to park outside and drop the key to the letter box, what I think that's insane. First car with mechanical problems and second one untidy, dirty and full of damages. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PORTO, PT - Reviewed by DAVID - 22 April 2019

" Easy to use, instructions etc would use again if the price is right. "

" No hassle, easy to deal with. Very helpful staff. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PORTO, PT - Reviewed by DAVID - 17 April 2019

" I always use Auto Europe, however would like to see this company removed from the options. I will be trying to make a more official complaint. "

" I feel this is no more than an insurance scam. I have used them twice and both times they discovered and charged for damage to the car that I did not do. Basically they know exactly where they are going to look to find a tiny scratch and charge you, which you have no choice but to pay. I don't think you should be allowing them on your website as it tarnishes the experience. We took photos of the car on pickup but the damage they claimed we had done was so minor that even photos wouldn't have picked it up. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 6

PORTO, PT - Reviewed by SERGIO - 05 February 2019

" Nothing wrong with autoeurope, have usen them before and will carry on, just avoid drive and go Porto "

" They will find something wrong with the car when you get back and then charge you and arm and a leg for nothing, avoid! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LISBON, PT - Reviewed by JOAO - 30 December 2018

" I will definetely use Auto Europe again plus all the cars were new if we could pick the Make would be a plus 5 star .. my opinion "

" Was very good despite the late flight delay with our luggage "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by LAURENTINO - 21 December 2018

" There is one issue I would like to see added on the information provided to the customer. I have paid less that £11 to rent a car for 8 days. But with a deposit of £1,615.00. If anything would have happened with the car as far of an accident or vandalism I would have lost all or part of this deposit. Can Auto Europe please be so kind to have clear on the website the cost for partial deduction of the deposit (in this case was £80 for a deposit of £124) and the cost for no deposit. Nowhere in your website can be found the cost for the partial reduction of deposit that was offered to me at the counter. And I did not ask if there was a possibility to forfeit the deposit. THanks for listening. "

" The car pick up was good. The staff at the counter were quick and I was off quickly. When I have returned the car the process was also quick but I could not help but to hear a discussion between some employees at the counter that although not related with me left me wonder the lack of care in avoiding to have internal discussions and disagreements in front of customers. It does not look nice. I am Portuguese and I can understand the culture but these people need to understand that they should have these conversations and arguments and contra-arguments away from customers. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

PORTO, PT - Reviewed by PHILIP - 16 November 2018

" We use Drive & Go every time we fly into Porto "

" Excellent friendly service as always. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by HUGO - 11 November 2018

" Very nice, quick and reliable, and cheap ! "

" Very nice, quick and reliable, and cheap ! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by PATRICK - 05 November 2018

" All fine apart from a few issues mentioned above. "

" Only issue was with having to rent a device to be able to pay the toll charges. I do think this should be included in the base rate. Also having to return it to your garage and not the airport should be noted in your publicity. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MICHAEL - 05 November 2018

" Pleasantly surprised by the efficiency and friendliness of all staff. "

" Very friendly people, couldn't fault them. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PORTO, PT - Reviewed by FRANCESCO - 29 October 2018

" I can recommend them to anyone "

" Very fast and efficient service.We asked some informations at the desk and were very helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by MICHAEL - 28 October 2018

" 1. For a car stated as £20 for the week (yes far too cheap), it ended up costing about £140 - but I don't know why, as the bill is in Portuguese! 2. It was supposed to be 'collect at Airport' but was 300 yards up the road and across 2 main roads - not easy with suitcases! "

" 1. For a car stated as £20 for the week (yes far too cheap), it ended up costing about £140 - but I don't know why as the bill is in Portuguese! 2. It was supposed to be 'collect at Airport' but was 300 yards up the road and across 2 main roads - not easy with suitcases! "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 10

PORTO, PT - Reviewed by ALEKSEY - 24 October 2018

" fast and easy "

" Don't even try to rent a car there without insurance. "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 5
Condition of the Vehicle: 2

PORTO, PT - Reviewed by CAROL - 16 October 2018

" This car was not full on arrival,but looked like it was until we left the forecourt , no Ariel so no radio , engine management light came on half way to destination , no water in the washer bottle . No knowledge of vehicle controls when asked , no collection service from airport terminal resulting in damaged suit cases and unsafe passage to and from terminal , on return of car they miraculously went straight to a small scratch on the wheel hub and charged us 123.€ for a repair which they immediately said would not take place at all ,I believe this scratch was there at the beginning but to small to be noticed , also they do not open early enough in the morning to return the car and if the keys are to be left in the letter box there is a heafty charge of 48.00€I will not use this company again . "

" This car was not full on arrival,but looked like it was until we left the forecourt , no Ariel so no radio , engine management light came on half way to destination , no water in the washer bottle . No knowledge of vehicle controls when asked , no collection service from airport terminal resulting in damaged suit cases and unsafe passage to and from terminal , on return of car they miraculously went straight to a small scratch on the wheel hub and charged us 123.€ for a repair which they immediately said would not take place at all ,I believe this scratch was there at the beginning but to small to be noticed , also they do not open early enough in the morning to return the car and if the keys are to be left in the letter box there is a heafty charge of 48.00€I will not use this company again . "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PORTO, PT - Reviewed by RICHARD - 16 October 2018

" Will definitely use again in the future "

" Smooth and easy at pick up and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by MICHAEL - 12 October 2018

" It is frustrating that comprehensive insurance is not part of the package as the extra we are asked to pay locally was more than double the car hire car charge "

" As on airport parking it merited a mini bus ride as a fair walk over uneven surfaces for people with luggage "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by RICHARD - 09 October 2018

" Staff were not at all polite and gave very little customer service. I felt as if I was doing them a favour by renting a car which pays their salaries!! NOT ONE thank you or please use Drive and Go again. All staff need to be taught politeness and go on a customer service course to realise they ONLY have theirs jobs because of the customers. They complained when we returned the car and didn't see the small signs on the left side wall simple telling us "you don't return the car there....oh never mind!" Didn't ask us which terminal we were flying from, so had to catch the airport bus to our correct terminal When we collected the car the man behind the desk was very interested in renting us a machine that informed us when we did/did not use the non toll motorways. Told us if we used these motorways and didn't have that machine, we would be fined €50, so spent the whole week on the national 'N' roads. Any truth to this??? I don't think so. To summarise...bad customer service, not rude, but far from polite and welcoming. Only reason we used Drive and go is because of the free additional passenger. Next time we will look for another company who offers the same unless we read about big improvements in DnG. "

" Staff were not at all polite and gave very little customer service. I felt as if I was doing them a favour by renting a car which pays their salaries!! NOT ONE thank you or please use Drive and Go again. All staff need to be taught politeness and go on a customer service course to realise they ONLY have theirs jobs because of the customers. They complained when we returned the car and didn't see the small signs on the left side wall simple telling us "you don't return the car there....oh never mind!" Didn't ask us which terminal we were flying from, so had to catch the airport bus to our correct terminal When we collected the car the man behind the desk was very interested in renting us a machine that informed us when we did/did not use the non toll motorways. Told us if we used these motorways and didn't have that machine, we would be fined €50, so spent the whole week on the national 'N' roads. Any truth to this??? I don't think so. To summarise...bad customer service, not rude, but far from polite and welcoming. Only reason we used Drive and go is because of the free additional passenger. Next time we will look for another company who offers the same unless we read about big improvements in DnG. "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 10

PORTO, PT - Reviewed by TIM - 25 September 2018

" ok "

" EUR120 "admin charge" for any claims is not covered by excess insurance so if I had noticed this earlier I would not have booked and for this reason I would not recommend. Also was told to return the car with 0.5 tank of fuel which is an unnecessary inconvenience it should have a full tank. Other than that the service was good and the car was in good condition "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by FRANCIS - 22 September 2018

" I have given Autoeurope a 5 as I shall wait to see what happens. Everything else apart from this unsatisfactory event was fine, though I did not receive any response in two weeks to my initial e-mail complaint about this incident, sent to your reservations@autoeurope.eu address. The UK office is dealing with it now. "

" Despite being advised by Autoeurope that the damage deposit would be held on my card by Drive&Go, and not charged, they charged it to my credit card. I have had the refund, but woing to currency changes I am now over £35 WORSE OFF. This is unacceptable and I am pursuing this with Autoeurope. They say they will contact Drive&Go. I say Autoeurope should pay me and then reclaim the cash from Drive&Go as it is with Autoeurope that I took out the booking and what has happened is contrary to what Autoeurope told me would happen. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MANUEL - 21 September 2018

" The only negative experience was when you have to wait for shutter back to airport.. Quite a wait there. But guess it can be some days.. Overal satisfied "

" Alright for me, booking handled swiftly. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

LISBON, PT - Reviewed by SUZANNE - 17 September 2018

" friendly, efficient staff and quick airport transfer "

" better car than expected "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by LYNETTE - 13 September 2018

" Excellent "

" Extremely good service, would definately use again! Would highly recommend! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by PHILIPPE - 09 September 2018

" Clearer pricing over options Please provide advice on toll fees when these did not show upon returning car to rental agency. Cannot find a contact number or mail for drive n go "

" Paid rental for a toll device @1.85 euros per day. When returned car to the drop off, I paid toll fees of 3.15 euros. Unaware of how I will pay the remainder of toll fees that were not registered yet on system. Staff unable to explain how it should work. Will i receive a bill? Will I get the amount debited from credit card? No explanation. Child seat: fees not completely known before carrying the booking via auto europe. Suggest to make these fees part of final pricing. Child seat @6.40 euros per day is extremely pricey. Make this more apparent before carrying payment. It felt from your site that infant car seat was free of charge. Toll devices in Portugal: cost of purchase is 29 euros, once for all, so @1.85/day, it should already be part of the rental price. Force your Portuguese rental partners to include this systematically when renting a car "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

LISBON, PT - Reviewed by BHUPATHI - 02 September 2018

" Pick up and drop off points need to be clarified. More staff need at the office. Staff there need to attend customer service training. "

" The directions for the drop off of the vehicle caused us major delay and we missed our flight as the directions printed were totally incorrect. The counter staff was only ONE and the delay was further exacerbated. In total the car rental cost us FOUR missed flights 3 further days in Lisbon hotel and additional Parking fees of £50 in London. I have been going to Portugal now for over 15 years and can say its one of the worst experiences I have had. You really need to look at addressing these issues as on the plus side the vehicle was just Perfect. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 9

LISBON, PT - Reviewed by STUART - 02 September 2018

" Na "

" High deposit required to be blocked on credit card "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 9

PORTO, PT - Reviewed by STEVE - 02 September 2018

" A deals a deal to me, and on a trip I do not want to stand arguing the toss over 5 or 6 € of petrol. It said full - full on the voucher, so why the Drive to Go guy thought his tale of lots of cars to fill cut any ice with me, I cannot understand. "

" The deal was full - full. The car was 7/8 s full, well just a bit under. They said near enough will do when you bring back, but I can do without that argument on drop off, thank you. I would say to Auto Europe who are superb, to not show Drive and Go as a full - full deal, as they are not. The car itself was fine, started and stopped. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PORTO, PT - Reviewed by ROGER - 26 August 2018

" Fine "

" Only problem was that the car was supplied with an empty tank (fuel guage on red) so I had to fill up asap. And it's then next to impossible to return it equally empty, so I lost £25 in fuel "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by MARIA - 25 August 2018

" Very satisfied "

" Very satisfied "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by FERNANDO - 24 August 2018

" Never have a problem with Europe car "

" Just to say that I pay for the zero excess that includes tires glass and all the extras. and when I give the car back some how it was some litle don't know how crack in the windscreen they make mr pay on extra 123 euros when a shouldn't have to pay nothing as got all the insurance. So would like that maybe you check that for me . Staff very rude about it and never again will book a car it is company. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 8

PORTO, PT - Reviewed by MARK - 22 August 2018

" Straightforward service with AutoEurope, used many times. "

" The site was locked when we arrived mid-PM on Saturday, we were only people there. Note in Portugese on door left with phone number to call. Ringing it resulted in portugese answerphone message. Eventually other travellers arrived and were similarly frustrated. Eventually call was answered and advised they would arrive to open in 10 minutes. 30 mins later they finally arrived. Check out process was quick, car was new - no complaints, no hard upsell. Return was OK, car was scrutinized for any damage no matter how minor, this felt uncomfortable and unfriendly. Ultimately the return was fine with no excess charges. I would not use again, I would be inclined to use a global recognized brand. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ALEXANDER - 22 August 2018

" Average "

" Average "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 8

PORTO, PT - Reviewed by JORGE PAULO - 18 August 2018

" Smooth! "

" Great! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by JONATHAN - 14 August 2018

" No issues. "

" Excellent service and good staff. No problems with check in or drop off and a brand new car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by RUSSELL - 08 August 2018

" Received the same car as stated in paperwork, staff very friendly. "

" Airport collection efficient, could do with more staff to check in at peak times, but all in all a great service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PORTO, PT - Reviewed by NICHOLAS - 31 July 2018

" No information was given about where to find Drive&Go. Their location is not on the Porto airport site and is a tricky 400m walk, dragging suitcases across two main roads, away from the terminal building. Not safe with luggage and children. There are no signs inside or outside Porto airport terminal building to direct you to the Drive & Go site, or in fact when you reach the big car park / hire car location. I was not given any information about where to drop the car off and how to find the site by road - which was very difficult due to the maze of motorway routes and industrial estates to travel through. When returning the car I did not know where to park the car and the staff were very rude getting me to move it to where he wanted it. Unacceptable - need clear instructions when you pick up. "

" No information was given about where to find Drive&Go. Their location is not on the Porto airport site and is a tricky 400m walk, dragging suitcases across two main roads, away from the terminal building. Not safe with luggage and children. There are no signs inside or outside Porto airport terminal building to direct you to the Drive & Go site, or in fact when you reach the big car park / hire car location. I was not given any information about where to drop the car off and how to find the site by road - which was very difficult due to the maze of motorway routes and industrial estates to travel through. When returning the car I did not know where to park the car and the staff were very rude getting me to move it to where he wanted it. Unacceptable - need clear instructions when you pick up. "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 9

PORTO, PT - Reviewed by MICHAL - 24 July 2018

" So far I've booked twice and each time I ended up paying double. Friends say car rental business is made to rip off. Might try again but not happy. "

" I forgot my credit card and couldn't use my partners one, so was forced to buy 400 Euro full insurance. On top of 300 Euro paid online previously. Someone scratched it and they insisted that the full insurance is not so full and tried to get another 250 Euro out of me. I asked them to take it to court and then suddenly it dropped the half. I insisted still and suddenly there was nothing to pay. What a rip off. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PORTO, PT - Reviewed by RAFID - 21 July 2018

" As indicated above all was excellent apart from the issue with the credit card payment? "

" All my experience with the car pick, use and drop off was excellent and I have no complaints in this regards. However I have a complaint with regards to the access amount that has been blocked on my credit card. This has been there since I rented the car on the 2nd of July. I phoned Drive and Go three times now and every time I was told that this block will be removed in the next hour or so. It is still on my credit card and I need this resolved urgently. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by EDWARD - 10 July 2018

" None "

" Terrible, slow staff. People were waiting 2+ hours "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

LISBON, PT - Reviewed by DENNIS - 09 July 2018

" It depends how you address this feedback "

" They gave me a brand new vehicle. Very nice The vehicle had an intermittent electrical fault. Sometimes it would not start. We asked the hotel receptionist and the hotel driver to try. They could not start the car. I phoned Drive and Go and asked for help. I passed my phone to the hotel driver who explained in Portuguese that the ignition system was dead. We came back 30 minutes later and the car started. We drove the car to the car park by the hotel reception (about 500 metres). I left the car and came back 5 minutes later and it wouldn't start. The hotel receptionist came out and tried to start the car - it wouldn't start - totally dead. She called Drive and Go for assistance - they said call the number on the papers. She called the number and some time later a breakdown van came. The car started this time. We (wife and I ) went back to Lisbon to Drive and Go to pick up a replacement. Subsequently, Drive and Go claimed there was no problem with the car and demanded we pay for the breakdown van. I asked the hotel receptionist to call and explain in Portuguese exactly what happened and to confirm there was a fault with the car. She did this and had a 'loud' argument over the phone with Drive and Go. When I returned the car, they insisted on payment of 130euros. To avoid unpleasantness I paid. However, I obviously have two serious observations about Drive and Go: 1 - I think they are unreasonable in that there were two independent witnesses that there was a problem with the car provided 2 - They put a faulty car back out to rental with another client. I find this astonishing and dangerous. I would not drive that car because I was concerned the electrics would fail on the motorway. I find the lack of care towards clients to be unforgivable. I can ask the hotel and probably get two independent witness statements to attest to the truth of this message. "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by NATALIE - 04 July 2018

" Thank you "

" Fantastic, however it can get quite confusing working out all of the 'out of expense' - insurance policies. Which ones belong to Auto Europe and those that belong to Drive & Go "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 9

LISBON, PT - Reviewed by JOSHUA - 17 May 2018

" Very kind and friendly staff. Made everything so easy for us. "

" Amazing and friendly service. This was my third visit to Lisbon (got married there) and the previous car rental companies we used have always caused problems. Will always come back to Drive&Go now "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by PHILIP - 16 May 2018

" I simply cannot recommend the company and the staff highly enough "

" Please convey to Drive & Go my responses in this survey.. I regularly use this company at Porto Airport and I have always been very satisfied with all aspects of the service they provide. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by ANA - 15 May 2018

" drive and go OPorto wrongly and unfairly charged me with a scratch in a wheel. Because i had to drop the car out of hours they took the opportunity to do the check in of the car as pleased and try to deceive honest people. When asked to forward all the evidences they just sent some blurred pictures where we can not see if the Tyre was from the car that i rented or not. Shameful behavior "

" drive and go OPorto wrongly and unfairly charged me with a scratch in a wheel. Because i had to drop the car out of hours they took the opportunity to do the check in of the car as pleased and try to deceive honest people. When asked to forward all the evidences they just sent some blurred pictures where we can not see if the Tyre was from the car that i rented or not. Shameful behavior "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LISBON, PT - Reviewed by CARLOS - 11 May 2018

" Smooth, reliable, effective and efficient. "

" Excellent service and good value for money. Highly recommendable. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by GRAHAM - 02 May 2018

" Ok with Auto Europe- easy booking "

" Huge charge and administration fee( 210 Euros made for alleged minor scuff on bumper which I was not aware of "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 10

PORTO, PT - Reviewed by DIOGO - 02 May 2018

" Great xperience "

" Great customer service and very quick "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by KARL - 30 April 2018

" See above "

" Best car hire ever (and I'm 46 and have hired abroad lots). I've had poor experiences going through middle men before, but the operator in Porto, GO DRIVE, were refreshingly professional. There was no pressure to take their own insurance - amazed - I've had stand-offs on this point in the past. Also offered an optional extra to pay tolls (pdagio) electronically for 9E. A couple of minor scuffs were picked up on return, which were not picked up when checking out the vehicle - they didn't pursue these. Best of all - I paid 38 Euro for 5 days for a mid-size hatch back (Fiat Tipo) almost brand new. All really pleasing "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by LUCY - 04 July 2015

" The consultant who tried to resolve our issues in Porto airport really did his best to help. "

" I have never been treated so badly by a car rental company. They failed to pick us up at the airport (as promised) until called and then refused to modify the booking when there were problems with my credit card. They denied they had wifi access to help us try and resolve the issue by transferring funds online because they wanted us to pay a £184 deposit instead. My phone clearly showed wireless internet. They refused autoeurope's attempts to change the booking. And when we finally managed to organise deposit funds (five hours later) the car they gave us was awful. One tyre was completely bald, the handbrake didn't work and there was something clearly wrong with the power transmission because it lacked the power to drive up hills. Avoid! "

PORTO, PT - Reviewed by ELIZABETH - 02 July 2015

" There was absolutely no sign of the car hire place I had a voucher for at the airport. No-one had heard of it, there was no minibus, and we ended up having to go to Hertz as we wasted an hour trying to find it before giving up. "

" See above. Zero signage or guidance as to how to find the car hire place. Absolutely terrible experience. I want my money back. "

PORTO, PT - Reviewed by DAVID - 23 June 2015

" We would not recommend Auto Europe if they put Drive and Go as a car hire partner. "

" Not met in arrivals hall as stated, had to phone for them. Waited 15 minutes instead of 5 told they would be, depot only 2 minutes away. No explanation of car controls, no info on contact if breakdown or accident. Pressure to buy CDW insurance despite having our own, costing more than car hire. On return depot closed and had to ring, came in 20 minutes. Inspected car which had a multitude of scrapes and alleged we had caused a new one. Said scrape was already on car, but they alleged green marks in paint around the scrape were new. When I got out my phone to show photos taken on pick up the manager said "you have photos?" and backed down when he saw it. He was obviously trying to charge us for a repair to damage not caused by us, a swindle "

PORTO, PT - Reviewed by GERALD - 12 June 2015

" Disastrous. They left us in the middle of Portugal with no car. Did absolutely ZERO to help. Back for 2 weeks now and still cannot get a response from Customer Service. AVOID LIKE THE PLAGUE "

" USELESS. Car broke down, called the breakdown company who removed it. Drive and Go said we had to drive 4-5 hours to pick up a new one. 9 hour round trip. RUINED A FAMILY HOLIDAY FOR 10 PEOPLE "

PORTO, PT - Reviewed by NIGEL - 01 June 2015

" Everything was fine, very happy with the service "

" very satisfied with drive & go "

PORTO, PT - Reviewed by HERBERT - 16 May 2015

" We were give a car with 80K kms, and a yellow warning light was on. They said don't worry about that and that they didn't have another car to give us. They said we HAD to rent an electronic gizmo (16 euros) for the road tolls to track our usage, we found that is NOT TRUE, you can go to a post office and pay based on the license plate. The agent was very aggressive in trying to sell extra insurance (for 134 euros) and said without it ANY minor damage would cost us our 1000Euro excess and that any major damage would mean we would have to pay for the entire car. He repeated this about 5 times!!! AVOID DRIVE AND GO.... "

PORTO, PT - Reviewed by DARYL - 28 April 2015

" All good "

" Very satisfied "

PORTO, PT - Reviewed by STEPHEN - 16 April 2015

" The service at pick up and drop off was quick and easy. "

" All was as expected; no surprises. We have used these providers before. "

PORTO, PT - Reviewed by JAMES - 25 February 2015

" excellent as usual. "

" The Drive and Go . Staff very good and very helpful. Car was a bit old but did not break down. I would use drive and Go again. They are very good and upgrade you if possible. They did not have any cars to upgarde. very good Value for money with Drive and go "

PORTO, PT - Reviewed by PHILIP - 19 October 2014

" Booking was easy, prices were keen and everything worked "

" All worked well enough - somewhat aged and battered car supplied (100K + kilometres on the clock) but it worked and was comfortable enough. Collection and return were speedy and well organised. "

PORTO, PT - Reviewed by ALEXANDRA - 10 June 2014

" Easy to book and great price "

" All went smoothly and the local staff were really helpfull!! Great price for a fantastic service "

PORTO, PT - Reviewed by DIANA - 27 May 2014

" Easy to use website. Reasonable prices "

" Staff was a bit grumpy. But fast pick up and drop off "