Auto Europe
- North America
- Central America
DRIVE ON HOLIDAYS PORTUGAL CUSTOMER REVIEWS
- 8.5
- 8.6
- 8.5
- 8.9
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
DRIVE ON PORTUGAL Car Rental Reviews
Average Rating for Drive on :
FARO, PT - Reviewed by IAN - 21 September 2025
" Excellent and easy to use. Had the best deals having searched on other sites. Will definitely use you again. "
" Used them last time, 2 years ago. They're the best of all the hire companies we've used. Superb. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GARY - 20 September 2025
" Very disappointing experience due to the general condition of the car "
" We have used Drive On lots of times including in June this year. The cars are normally pretty good but this time we ended up with a car with damage on virtually all of the bodywork. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 3
FARO, PT - Reviewed by MATTEO - 17 September 2025
" All very slick and competent. "
" All very good xxx "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by NIALL - 17 September 2025
" I have used Auto Europe a few times and would happily do so again. "
" I hired a Mercedes Vito 9 cruiser van with manual drive and was given an automatic. Condition of van was OK, but it was very old (Reg BB 03 MD) which I think was at least 20 years old and therefore did not have specification I was expecting e.g. no rear reversing camera etc. I would expect a newer vehicle for the £550 I paid for week's rental. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by JULIAN - 06 September 2025
" All good. "
" It was a very smooth pick up and drop off process. Good car and very happy to recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by WILLIAM - 02 September 2025
" Always straightforward with AE. Fast credit when cancelling advance hire. "
" Swift pick up and return Minimal shuttle wait "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RICARDO - 27 August 2025
" As above. Credit cards payments available MUST be made available at time of booking not after booking confirmation. Also cars displayed on booking options are higher grade car than what we get at the agency. Usually smaller version of SUV or compact cars with low specs. A Peugeot 3008 displayed on website and the similar was aVW Taigo the smaller SUV in the market. Hardly fit the luggage "
" No communication on Amex not being accepted at the agency despite having paid with Amex for the booking. It is clearly a loophole to allow customers to be charged at destination for extra insurance. Not even wives credit cards could have been used all matters to charge more to customers. If Amex can't be used this must be clear on the options of cars or rental places available so customers can make a decision on who to book. I will not use auto Europe again. I was charged an extra €350 to be able to rent a car and had no other option. "
Value for Money: 2 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 9
FARO, PT - Reviewed by JOHN - 27 August 2025
" Generally positive. "
" Easy collection and drop off. More information would have helped with getting the transfer from the airport. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by HAYLEY - 23 August 2025
" We will actively try and make all future bookings through DOH/Movida in future "
" The pick up went exactly as expected as well as the drop off, all staff were lovely, notable Martha who we met at the drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RACHEL - 20 August 2025
" N/A "
" Very nice staff all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by OSKAR - 15 August 2025
" all great "
" all great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 11 August 2025
" Excellent service. "
" Excellent service . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KARL - 03 August 2025
" Feel we were missold insurance / explanation of charges poor "
" Long wait on arrival to get mini bus - telephone number to ring if over 15mins incorrect number. Long wait on arrival to drive on location with 3 tired kids. Despite paying full insurance on booking via auto Europe, got told we needed drive on's insurance so feel we have paid twice for insurance. Car was great but we received no email from drive on with details of what we had paid / location for drop off. Have asked for emails to be forwarded again but still not had anything. Drop off and return to airport was smoother "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MALCOLM - 30 July 2025
" Excellent web site and best prices as always "
" Friendly and efficient staff. Smooth check out/in Well presented new cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CARLOS - 22 July 2025
" Overall good experience booking with Auto Europe as I always use you for my car rental needs. "
" Speedy pickup and drop off; friendly attentive staff; first EVER rental Company to not try and sell me extras at counter. Only downside was off airport location with long walk to and from carpark drop-off point at Airport in hot conditions "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by PATRICK - 21 July 2025
" All good, easy process, cheapest including an additional driver "
" All good, easy process, cheapest including an additional driver "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MADEIRA, PT - Reviewed by ROBERT - 18 July 2025
" All in all pretty good. Didn't feel pressured. No forced attempts to upsell. Staff were genuine and friendly. "
" Better than most. More efficient than most. Friendly staff. Clean pick up . Decent shuttle. Good shuttle driver. Understaffed at pick up but staff tried hard to make experience decent . Would use again. Drop off was again understaffed but ok for time. Would appreciate having address for return /drop off office on the receipt. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by PETER - 15 July 2025
" Vehicle required service. "
" EXSELLENT SERVICE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by ANTONY - 09 July 2025
" I always book with Autoeurope to ensure the best prices and best car for each different trip. "
" The bus is bright orange and easy to find. The drivers are very helpful with luggage and go straight away to the rental car facility. Check in is friendly and fast. Cars are in great condition and handover is excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 05 July 2025
" Nothing to add. "
" Drive on holidays is merged with MOVIDA and the only issue we experienced was that at the pick up point was that the "Drive on holidays" logo is not easily seen on the minibus, the MOVIDA logo is very prominent. It was only on the 3rd pass of the minibus that the driver called out the Drive on holidays name, which filled quickly. So, we had to wait till the 4th pass. Other than that the service was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GERALD - 27 June 2025
" As above "
" I was a bit concerned about the company being off terminal and having to wait for a shuttle bus, however it all went very smoothly and I would do it again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by MARTIN - 27 June 2025
" Details about the different insurance options should be made clear. "
" Collection of the car and the car itself were good. The staff were helpful. The problem was the cost of insurance. To get the excess to a reasonable amount (that is below 1500 euros) we had to pay 330 euros (in effect doubling the cost of the hire) to reduce the excess to 350 euros. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DONALD - 22 June 2025
" We have been renting cars in Portugal for forty years with mixed experiences. We had been using drive on holidays for five years three times a year.Its changed hands and is now Drive On. We will be using another Car Rental firm and a most likely another agent. "
" They know how we felt we were far from being happy with them. You know when you have been conned. I suggest in future they look all around the car not just go straight to where they know where the previous damage is.Even when a photo was taken of the damage at pick they don't want to know. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 9
PORTO, PT - Reviewed by RICHARD - 21 June 2025
" No connection between you and these companies. No customer reqionistion. They don't tell you details. You don't count customers use . No bonus. No thank you no accounts available so they say. Just keep booking cars "
" Very good thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GEORGE - 16 June 2025
" Polite staff "
" Great. Easy. Not too hard sell for insurance like others. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by NIGEL - 11 June 2025
" Very good "
" Excellent service. Friendly efficient staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 25 May 2025
" All went smoothly. Just wish they could pick up and drop off closer to the terminal building. "
" Good quality, clean cars. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MR PAUL JOHN - 21 May 2025
" Not sure how this is different from '3' above! "
" Refreshing to use a car hire company that us not trying to rip you off. Clean car, efficient pick up and drop off. Friendly staff all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by AIDAN - 12 May 2025
" I have already recommended to friends! "
" Great hire company to use - worth paying a bit more for the first rate service and free extra driver. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MICHAEL - 02 May 2025
" I rented scores if cars through Autoeurope and is extremely satisfied with the competitive rates and the excellent rental options and service. "
" Very friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KAREN - 27 April 2025
" Longstanding agency of choice. You were always competitive when we first shopped around - 20 years ago. Flexible and quick on contract changes. We used to get a discretionary discount based on 4-6 months rental a year. Shame this is no provision for loyalty. "
" The Drive On team at Faro Airport are always terrific. We go regularly (whenever they come out well in the AutoEurope tables) and they make a point of recognising us and making us welcome. It's an off airport bus ride but they are always efficient. They are flexible with the choice of cars and upgrade promptly if there's an issue. . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PONTA DELGADA, PT - Reviewed by BRIAN - 22 April 2025
" Booking was easy - free extra driver is good. Very expensive for an automatic versus a manual. "
" Staff great, vehicle great. Two issues - AutoEurope instruction for pickup is not aligned with the supplier. 1. There are no signs anywhere - I asked the sixt counter and they told me go to a blue canopy outside and usually a car comes to pick customers up. Drive On indicated best to call their number and they will come pick you up. 2. They pick you up in a car - so we needed two trips to move us to the offsite location. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by HUGH - 20 April 2025
" Very good "
" Friendly, quick and efficient! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by RICHARD - 16 April 2025
" Great price, friendly staff, very efficient pick up and drop off. Highly recommended "
" Great price, friendly staff, very efficient pick up and drop off. Highly recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MALCOLM - 10 April 2025
" x "
" x "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOSE MANUEL - 09 April 2025
" Very happy Very easy to making a booking and good prices if you book in advance easy to cancel or change booking. I will recommend them to family and friends "
" Been using them for years wouldn't change to another company's very professional and always willing to help nothing is a problem. Very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by RICHARD - 07 April 2025
" Very professional "
" Friendly welcoming warm peaple "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MIKE - 06 April 2025
" very efficient "
" Drop off after vehicle return could be under cover at airport drop-off "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PORTO, PT - Reviewed by SERAFIM - 05 April 2025
" Excelente "
" 10 out 10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 02 April 2025
" Overall good value, car within expectations, easy processing. "
" The one issue I had was the signage and directions for the offsite rental car bus pick up. The signage within and outside of the airport building could be improved. Instructions are included on the voucher but it cost me 10 mins dragging suitcases around that could have been avoided. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 21 March 2025
" Easy transfer from airport and very helpful friendly staff Would definitely use again "
" Excellent value and very efficient and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PAUL - 17 March 2025
" More than happy to continue booking our hire cars through Auto Europe. "
" Great service as always and more than happy to continue using Drive On and Auto Europe. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MANUEL - 16 March 2025
" Very good "
" Very friendly people "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by CASIMIRO - 09 March 2025
" They should the same car I rent. "
" They give me a old car.They should give me a new car. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 3
PORTO, PT - Reviewed by RICHARD - 15 February 2025
" Going well this year. "
" At last a propa company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by RAY - 09 February 2025
" My first choice car hire company every rime "
" Have used this car hire company over 60 times "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SEAN - 29 January 2025
" Without doubt one of the best car rental experiences I have had in 50 years of car rental ! "
" Excellent value and very helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 17 January 2025
" Easy, cheap hire charges with very professional staff and great cars "
" Friendly, professional company based outside of Faro airport. Their client collection is quick and reliable and their cars are new, in great condition and excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by THERESA - 11 January 2025
" Excellent service. Prompt pick up and drop off at airport. "
" The best car hire we have had in Portugal. Very professional and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JEFFREY - 10 January 2025
" Really easy and pleasant "
" Very friendly and professional staff. Good prices for a range of vehicles "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by NIGEL - 28 November 2024
" Excellent "
" Excellent, great car and great price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 09 November 2024
" Very efficient "
" Excellent service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PORTO, PT - Reviewed by BORZEA - 05 November 2024
" the only problem vas the condition of the vehicle. in my opinion the car is a possible danger on the road for us as tourists. first of all it had an error that popped up often with insufficeint engine oil pressure. second the care had problems with acceleration, having moments where it simply did not want to accelerate and if you were on an uphill road you were in trouble. I told all of this at drop off but staff was not really interested "
" good reception at the airport, quick shuttle service , good and quick hand over and drop off of the car "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
FARO, PT - Reviewed by KELVIN - 28 October 2024
" Great booking and amendable experience. Easy to use website/app and competitive pricing "
" Refreshingly good car hire experience, very nice staff and very efficient collection and drop off experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 20 October 2024
" No additional comments "
" No additional comments "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CHRISTOPHER - 20 October 2024
" All worked as it should have. "
" Generally good but very confusing toll charging "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
FARO, PT - Reviewed by CORNELIUS - 16 October 2024
" Although pickup was slow due to many other customers making rental arrangements, drop off was quick and efficient and the transfer was also completed quickly. It was a very wet day and we felt that the driver could possibly have dropped us closer to the airport doors rather than out at P4. "
" The dashboard instructions were in German so we couldn't understand most of them and we couldn't work out how to change them. If English was available it would have helped a lot if the staff could have changed them for us. We will be aware of this in future and check that the language is correct. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by SIMON - 15 October 2024
" Will recommend to others. "
" Easy online booking. Efficient, knowledgeable, helpful staff. Will recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by LUNA - 15 October 2024
" Again not sure I'd use them again. Overall don't trust them not to scam me. "
" Great price, big warehouse, lots of vehicle choice. Seems an efficient service in an ideal world. Airport pickup- no mention of company name change to Moveida! Waited 40 mins before finding this out. Wasn't aware they didn't take Amex as I had used Amex to book and pay the initial fee - the counter girl was very rude and dismissive about it. I speak enough Portuguese to know she was laughing with her colleague about me. Not kind. No mention of when my deposit will be returned, couldn't get a straight answer out of anyone. Same with the toll deposit. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBERT - 14 October 2024
" All good "
" All good. Nice car in great condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MALCOLM - 14 October 2024
" x "
" Always friendly, professional staff. Clean and new vehicles. Check out and in go smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RICHARD - 12 October 2024
" All good "
" Excellent though would like their opening and closing times extended to accommodate earlier and later flight arrival times !! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by KEITH - 08 October 2024
" No problem. Just an idiot decided to scratch the side of the car with a key which made check out longer "
" Car hire site a little difficult to find for return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LISBON, PT - Reviewed by MARCO - 08 October 2024
" Excellent experience "
" Excellent experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NIGEL - 08 October 2024
" Good professional site - no issues "
" Effortless transfer to car hire site - very friendly staff - great value for money - super easy drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DONALD - 06 October 2024
" Xxxxxxxxxxxxx "
" Xxxxxxxxxxxxx "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANIL - 06 October 2024
" I feel auto Europe should make customer aware of the extra cost when they sell the car hire to third party "
" The staff were extremely unhelpful and keen on selling the insurance which we did not want and the same price as hiring the car .We were in the impression we were covered with Auto Europe which I took out when hiring the car "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 6
FARO, PT - Reviewed by BRIAN - 02 October 2024
" Always good prices and easy online process "
" Brilliant service - the man who dealt with the rental was very friendly and efficient. Highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MARK - 02 October 2024
" As above "
" The vehicle was returned with no additional damage. The drop off was very efficient. Excellent service on the shuttle transportation to Airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by ANDREW - 28 September 2024
" Drive on we great they are a little bit away from the airport but have a,regular shuttle bus.We stayed overnight at airport and was walking distance "
" Professional courteous and efficient service.A good reliable car easy hire and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by ALAN - 23 September 2024
" We were also delivered a car which was stated to be full on petrol which it was not. it was dark upon pick up and ny the time I realised it was less than half full it was late.The pick up had already tajen over 2 hours. I was not going back. "
" Drive on does not exist in Portugal it is now Movida. This caused us delay in picking up the car as we could not see Drive on pickups. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RUSSELL - 17 September 2024
" All in a very nice experience. Friendly people and a nice vehicle, a very smooth operation. "
" Dry friendly helpful staff "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by JOHN - 16 September 2024
" Apart from the pick up it was avery good experience "
" All was OK except the long waiting time we had waiting to be served at the pick up point. It must have been about 20 minutes, which was not really acceptable.Apart "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DALE - 07 September 2024
" Good value, basic website, could have better explanations about car collection "
" The directions to the shuttle bus pickup need to be better signed and explained, the shuttle to the pick up was ok. The pick up took almost 2 hours which was frustrating and I wouldn't recommend for a short stay. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by CANDICE - 04 September 2024
" We had no issues with our rental and I found the booking process with auto Europe easy to do "
" We had to queue for what felt like quite awhile with small kids to collect the car but it was a very busy time of year so it's understandable. The agent who served us was very professional and helpful. He explained all the deposits and insurance options. We already had full insurance with our booking and didn't feel pressured to take anything additional out. Dropping off was easy, quick and again the staff were friendly and professional. The shuttle ran regularly and the drivers also helpful and professional. We would recommend and use the company again "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CHRISTOPHER - 02 September 2024
" solid as usual "
" was a big delay picking the car up, but that was possibly because some Dutch lads were being a pain and had two staff dealing with them. otherwise an absolutely brilliant experience in every way "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by LYNETTE - 28 August 2024
" Thank you for providing such an excellent service. "
" The service was great all-round and we'll definitely book with you again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANTHONY - 28 August 2024
" Overall a positive experience "
" Car rental worked well with no problems. Car was good and drop off was very efficient. Initial rental was a slow process, but worked in the end, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 27 August 2024
" All easy and straightforward. Would definitely book again. "
" No complaints "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MALCOLM - 21 August 2024
" X "
" Very efficient friendly staff. Pick up and return processes straight forward.Vehicles: New and well presented "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by LLOYD - 13 August 2024
" Am a repeat buyer and will use AutoEurope again in the future "
" Very friendly staff, speedy with getting us set up and on the road, and the car itself was very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 12 August 2024
" Easy process. "
" Overall very good. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LISBON, PT - Reviewed by MIKE - 01 August 2024
" N/A "
" Impressive operation and service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANTHONY - 27 July 2024
" Very good. Although the huge deposit (€1350) was required in case the car was returned with any type of damage. I thought this was a bit steep and made me nervous in case someone scratched the vehicle. However, there was no problem and the deposit was refunded without any problem. "
" Unfortunately the car developed a fault and left us stranded. The team in Lisbon were excellent. A tow truck was despatched and arrived within 20 minutes. A taxi was then sent to take me to collect a replacement vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RAY - 24 July 2024
" excellent 1st class service "
" Have used this company on many occasions and always get a 1st class service. Efficient collection and drop-off processes with polite and helpful staff. highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DERMOT - 17 July 2024
" Very good overall experience "
" Very friendly and helpful service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PORTO, PT - Reviewed by EDWARD - 15 July 2024
" See comment 3. "
" Efficient and friendly. Good car - but I had a six week hire and the car provided needed a service and oil change right from the beginning. Also front tyres looked quite worn. If I was going to do a lot of driving I would have been more worried about this. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by VIVIENNE - 14 July 2024
" Very clear website. Always use Autoeurope. "
" Very efficient service, both at pick up and drop off. Good value, especially with free additional driver. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 08 July 2024
" As above "
" Good experience , average car. Excellent value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LISBON, PT - Reviewed by RAYMOND - 06 July 2024
" Easy to use "
" I have used this company more than 50 times. Always a good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NOEL - 02 July 2024
" THIS IS MY 6-7 TIMES DEALING WITH AUTO EUROPE, YOU HAVE NEVER LET US DOWN WITH THE QUALITY OF THE CAR RENATL COMPANIES THAT YOU HAVE ON YOUR BOOKS, PRICE INCLUDING ACCESS IS ALWAYS VERY COMPETITIVE. EVERY YEAR L ALWAYS LOOK AT YOUR SITE FIRST BEFORE L CHECK ON OTHER CAR RENTAL SITES, L WILL CONTINUE TO DO THIS. THANK YOU "
" They were excellent to deal with from the start to the finish, easy pick up point at the airport, the mini bus was clean and easy to load our bags. The car was cleaned both inside and outside before we collected it. they were quick in looking over the car and returning the holding deposit start away once they were happy with the car. no issues and excellent service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANTONY - 01 July 2024
" As always great to search and find the best deal with the best fit for the trip. "
" We had booked and paid for extra insurance and yet they still tried to frighten us with the prospect of large bills if we even made a scratch on the car. Felt a little bit like heavy selling. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GERARD - 29 June 2024
" The actual hand over of the car was a bit chaotic and I felt rushed into carrying out the vehicle inspection. "
" The Shuttle Bus had to leave people waiting at the pick up point as we got the last two seats. Don't know when the remaining passengers would have been collected but it was obviously a busy time of day. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PORTO, PT - Reviewed by RUTH - 17 June 2024
" Easy to book at a fair price "
" Always opt for drive on holidays as they are efficient pleasant and never shown any of the sharp practice experienced at other places. Good cars too "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PEDRO - 17 June 2024
" I do recommend you guys to everyone that travels "
" If it wasn't for the car to be in Dutch i would give a full 10 Had to be trying to guess everything on the car unfortunately, it should be either in English or the native language... But Dutch??? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by JAMES - 10 June 2024
" Great price "
" Great service no delays and great vslue "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MALCOLM - 09 June 2024
" As always a good choice of cars, clear and keen pricing. "
" Good rates and car. No hassle re extras, Very efficient and friendly service at Drive on "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by AVIVA - 09 June 2024
" Autoeurope found a very good quote for us. All the details on our booking with AutoEurope were accurate and honoured by Drive On "
" Good value, extremely efficient when collecting and dropping off the car. Office is very near the airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 06 June 2024
" Hand over was good as was return procedure. "
" The only negative to the experience was the requirement to have a €2100 block on my Credit Card which exceeded my Novo Banco credit card amount. Consequently I had to use another, non Euro credit card. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by VICTOR - 04 June 2024
" See above statement "
" Picking car up was very easy but dropping off at my allocated time was a nightmare. Simply not enough staff available even with two customers. To cut a long story short the delay caused me and my family to miss our flight back home and incurring a cost of over 3000 Euros in rebooking flights and an overnight hotel stop over. I would be happy to talk this through with somebody senior in the company but won't be using Drive On's services ever again "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOHN - 03 June 2024
" See above I would like a response ( and compensation ) from you. "
" Initially it seemed good. The r3nta Was for one week. After the first day the air conditioning failed completely. Outside temperature 29 degrees. On returning the car they refused any compensation and said we should get it from you ! They said they would have replaced the car if we took it back but their offices were 2 to 3 hours from where we were so it would have taken one day from a 3 day trip . Also they took 70 euros deposit for tolls but when we returned the car they asked for 17 euros for the tolls used and said they would refund the 70 in a fe2 days. Despite we had not used the car for the last ,3 days without air conditioning. So apparently you are supposed to compensate us for the air on fault. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 3
LISBON, PT - Reviewed by RICARDO - 01 June 2024
" Very happy all around "
" After more than ten years hiring still happy "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by MICHAEL - 27 May 2024
" Excellent "
" Very efficient service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by LEN - 25 May 2024
" Very professional "
" Very efficient company to deal with. Might be better that you inform clients to look for a Drive On/Holiday company representative rather than I look for a kiosk with the name on. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by CHARLES - 20 May 2024
" All good "
" Although the collection/drop off point is a short shuttle from Lisbon Airport, this company would be my first choice next time. The shuttle is efficient, the processing is smooth, and the deal is great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOHN` - 15 May 2024
" Great vehicle. We were even given a choice of colour! "
" Excellent value for money with a clear policy and simple instructions for use. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by WARREN - 04 May 2024
" Everything went very smoothly... great staff, professional service... easy pick up from airport "
" Professional helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by NIGEL - 03 May 2024
" Very good "
" Car return takes to long "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
FARO, PT - Reviewed by GEORGE* - 30 April 2024
" Will use again. Shuttle to airport was polite and helped us with bags, etc. No hanging around. Easy. "
" Quick and polite service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by BONITA - 30 April 2024
" overall happy with our experience "
" person dealt with on drop off was very pleasant and efficient at checking car and confirming everything was in order "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANTONIO - 27 April 2024
" The best "
" The best "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MANUEL - 21 April 2024
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by GEOFFREY - 20 April 2024
" Thoroughly recommend "
" Staff very helpful and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DAVID - 20 April 2024
" Good experience "
" drop off was difficult to find. A map would have helped. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by VICTORIA - 14 April 2024
" Used before and won't hesitate to use again- always great "
" Totally on the ball and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOSÉ MANUEL - 08 April 2024
" Autoeurope is exactly what it says on the tin. Professional, Reliable , Always ready to help you with problems that may arise. Thank you "
" I have using this company for ten years or more I would recommend to anyone to use it, they are very professional in what they do and the always very pleasant and ready to help you when you need it, no hidden surprises when you return the car . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by AIDAN - 28 March 2024
" 1st class "
" 1st class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 24 March 2024
" Very good "
" Just need to sort out fuel return I paid for full to full Drive on only do same to same? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MATTHEW - 24 March 2024
" A good experience "
" We arrived 2 days later than expected as I had booked the wrong day by mistake, entirely my fault. The staff were very helpful and friendly and resolved all the issues quickly and efficiently "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SIMON - 18 March 2024
" We were concerned about the oil warning light, so contacted the office - very difficult process. "
" We were concerned about the oil warning light, so contacted the office - very difficult process. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
PORTO, PT - Reviewed by STEPHEN - 16 March 2024
" Hassle free "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 11 March 2024
" This was the first time I had used Drive On and I was pleasantly surprised at their professionalism and no pressure to take out extra insurance (unlike some car-hire companies) "
" Very professional, speedy and friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by TOM - 02 March 2024
" Very efficient staff and most obligean "
" Very good and very efficient "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FARO, PT - Reviewed by DAVID - 25 February 2024
" Be careful on handover to check car. Other than that good car an excellent service "
" Need to check condition of car. Staff said no marks on a nearly new vehicle. However we found 4 areas of minor damage that would have been chargeable on return , had we not checked and photographed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by GRANT - 25 February 2024
" Easily the cheapest finds. "
" Great service. Upgraded our car. No long queue. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GEORGE - 13 February 2024
" Easy and straight forward "
" All easy and straight forward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by MALCOLM - 09 February 2024
" Easy straight forward booking. Good price. As I had 3 nights in Porto before hiring the car an address on the booking form would have been useful. "
" Good company to use. More info on car controls would have been helpful. Booked full fuel but their policy was return as started in this case on low fuel warning. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SIMON - 28 January 2024
" Good comparison site "
" The price was excellent and the service was also friendly, professional and hassle free. Would be very happy to use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEVEN - 26 January 2024
" See previous comment "
" The car was generally in good condition but stank of cigarette smoke. As a non smoker this was disgusting. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by DONALD - 24 January 2024
" Overall a very satifactory experience. The only down side was the location of the shuttle bus pickup and drop off point at the airport - it was quite a way from the terminal and difficult to find when we arrived. "
" We could not get all of our luggage in the car we were allocated so the company gave us a larger model at no extra charge. The staff were extrembly helpful. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 20 January 2024
" excellent "
" Very efficient drop-offs but winter rain would be an issue as no cover "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by MALCOLM - 18 January 2024
" All very smooth "
" Excellent service and top quality cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by OFER - 15 January 2024
" Super friendly professional I was late they waited for me they didn't want to charge me extra charge they helped me with everything that they could and even when I returned the car on the way back and I was late due to traffic they did extra effort to drop me in the terminal within minutes of my return they didn't charge anything unexpected the car was in top condition I have nothing to say about this company besides excellent "
" One of the best rental experience I had in the last years and I rent quite a lot "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOHN - 06 January 2024
" Overall was very pleased with the car provided and free extra driver a solid bonus. Didn't really trust DriveOn - seemed like they had lots of opportunities to add hidden charges. The staff seemed a bit wary and unwelcoming (apart from the shuttle driver, who was great). "
" They need to be clearer about the e-toll option. The version presented was an €18 charge, but it is only needed for two small autoroutes in the country, which can be easily by-passed. The €4000 excess is very scary - almost everybody I saw at the check-in counter was upgrading. Even though the additional driver is free, which is great, I think that a lot of people are pressurised to take the up-sell. Check-in was very congested. Hand-back was very efficient though. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by ALAN - 03 January 2024
" A very pleasant experiance! "
" A very pleasant experiance! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by BELITA - 23 December 2023
" Very helpful and knowledgeable staff. We have used a couple of times and will continue to use. "
" From the pick up to the drop off the Staff were all so friendly and very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RAYMOND - 20 December 2023
" Wonderful experience, would highly recommend to family and friends "
" Wonderful staff who couldn't do enough for you . Sarah was amazing when we picked up the car and helped us way and beyond than she had to . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ROBERT - 10 December 2023
" Only problem is lack of a manual for the car and more explanation of workings require at pick up. Auto Europe's full insurance does not negate the need for the big deposit. "
" Efficient pick up and return to airport "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by PAUL - 04 December 2023
" We always use Autoeurope for our vehicle rental and our preference is for Drive On Holidays at Lisbon. "
" Great service, good staff and easy pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GERARD - 04 December 2023
" Hassle free rental "
" Exceptionally clean and tidy depot. Loved the orange branding. All the staff seemed really engaged. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 04 December 2023
" Will use again "
" Will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BRIAN - 23 November 2023
" Overall fine. "
" All fine except an issue with using the Satnav with Portugal's unusual addresses. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by IDA - 14 November 2023
" Easy to use and prompt service. Just your typical pressurised selling off extra insurance Liked the fact it wasn't full to full as saves that last minute fill up "
" Easy to use and prompt service. Just your typical pressurised selling off extra insurance Liked the fact it wasn't full to full as saves that last minute fill up "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOSÉ MANUEL - 10 November 2023
" I have used them for over 10 years or more always ready to help with in any problem that arises , very friendly and polite when you speak to them on the phone "
" I have been using there's services for many years and they always very friendly and helpful. They are very professional in what they do there's no scams or surprises when you return the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by STEPHEN - 09 November 2023
" Easy to use website, everything explained up front. Good prices. "
" Very professional friendly service with Drive on Holidays car hire in Faro, Portugal. Very helpful staff and no pressure to buy extras. The staff member even helped take our cases to the car. She was wonderful! Great price too! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SIMON - 08 November 2023
" overall good "
" Used before so know the service is great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by TONY - 07 November 2023
" Good sevice "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 04 November 2023
" no problems "
" very good car and easy pick up arrangements "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by VIVIENNE - 04 November 2023
" All very straightforward and efficient. "
" Knowledgeable staff. Efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 27 October 2023
" Easy to use booking site. Great selection of vehicles. Good booking alternatives "
" Efficient shuttle from/to airport. Nice car. Easy return. Friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ROGER - 23 October 2023
" See 3 above. "
" Provided car without sat nav, or USB socket told it had both, no map provided, had to insist change of vehicle. Provide car with sat nav USB or map. Expecting first time visitors to city without these not acceptable could be a hazard on the road. Told car could not be changed until I insisted then sorted satisfactorily. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MALCOLM - 22 October 2023
" x "
" Could Make the pick up procedure quicker for regular users "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANTHONY - 13 October 2023
" Windscreen wipers were faulty which meant having to drive across Algarve to have them fixed "
" Awaiting to see how long before tollfare deposit is returned "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by NIDA - 12 October 2023
" Not impressed at all "
" The initial car offered had no fuel in the tank and needed refueling before it could be driven. I rejected this and demanded another car with fuel in the tank. Upon return I was told no fees due or outstanding and then find a month later that £16 has been taken with no explanation "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 8
FARO, PT - Reviewed by EMILY - 09 October 2023
" Very helpful staff from Auto Europe and a great service! Thanks "
" Overall I was very happy with the service and with the staff we dealt with. One thing I feel could have been better communicated or made more obvious before arrival was the pick up point for the shuttle to the airport, perhaps listed on the voucher we received. We arrived fairly late and this information was not the easiest to find when tired and a bit stressed, so perhaps to have had the pick up point (P4 in the carpark) somewhere very easy to see would have made that part of the experience a bit easier. When dropping off the car, it was not made clear where to go once we had arrived or where to leave the car - again, this could be something that would be useful to have communicated clearly when picking up the car - pointing out the separate office and where to park the car. Otherwise staff were incredibly friendly, knowledgeable and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by V A - 06 October 2023
" All good "
" Quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by GARETH - 04 October 2023
" Very pleasant experience. No hassle good car no problems. "
" Now knowing the location and distance from Faro airport I shall definitely use auto Europe again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BRUCE - 03 October 2023
" Overall very good "
" Very pleasant staff for pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by IAN - 03 October 2023
" I shall be looking out for Autoeurope on my next European car hire. Overall, good job "
" Not so easy to find the shuttle bus at Faro Airport. Clear instructions as to where to wait for it were missing. However the office was still open and no problems even though we were a few minutes later than the office closing time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by RICHARD - 27 September 2023
" Efficient,didn't try to sell extras when I said I didn't want any except for transponder which I needed Pick up at airport was quick and without undue delay as was rerun process "
" Good experience from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by WILLIAM - 20 September 2023
" AE always helpful and quick to answer the phone. "
" On arrival, confusion with "Drive on" name and Orange "Drive on holidays" vans; even the driver said it wasn't the same, which it was! Difficult to find return depot. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GRAHAM - 11 September 2023
" Overall happy and do appreciate that is was our fault the jacket was left in the vehicle however we do think it could have been handled better. "
" We have rented from Drive on holidays previously and have been satisfied with the Montenegro branch however upon dropping the vehicle back we accidently left an expensive ladies leather jacket in the footwell behind the passenger seat. We contacted them very promptly however they state that it has not been handed in by their staff so we have asked them to check with the next hirer as they said the vehicle went straight back out. We are still waiting for a response to this. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
FARO, PT - Reviewed by SANDRA - 29 August 2023
" I tend to always use auto Europe and will continue to do so as they are very competitive "
" Easy to find, ease of check in which was very efficient and the same on return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DHAVAL RAMNIK - 20 August 2023
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEVEN - 18 August 2023
" So easy to use. "
" The car windows looked like they had been cleaned with a dirty floor mop. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by MATTHEW - 13 August 2023
" Great all round experience and best price I could find. "
" All very easy and convenient - thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by IAN - 09 August 2023
" Overall positive from a company that I hadnt experienced before "
" Good experience, had some self inflicted issues with vehicle which were taking care of efficiently and effectively ... good recovery truck experience and professionally handled issue which is much appreciated "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ISABEL - 09 August 2023
" see above "
" Vehicle had major and dangerous problems with gear box; it was impossible to drive smoothly or safely when approaching a stop. No water in windscreen container, inside windscreen was not clean. Vehicle shuddered when driving. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 4
FARO, PT - Reviewed by ROBIN - 01 August 2023
" Queued for ages to get to car rental shop, queued for over an hour to get to desk. Car was far too small and could only get one suitcase in the boot. No alternatives so we weren't able to hire from them and had to head all the way back to the airport. An absolute joke. Worse ever experience hiring a car. "
" Queued for ages to get to car rental shop, queued for over an hour to get to desk. Car was far too small and could only get one suitcase in the boot. No alternatives so we weren't able to hire from them and had to head all the way back to the airport. An absolute joke. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by JAMES - 24 July 2023
" Great pricing "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MALCOLM - 10 July 2023
" X "
" I am a regular user of Drive on but still spend too much time at check in whilst details such as licence and passport details are entered. This part of the process could be more automated. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JEVGENIJS - 09 July 2023
" None "
" None "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by KEVIN - 02 July 2023
" Excellent price for the car I borrowed. "
" Only took 10 minutes to collect the car and about the same time to hand it back. The cars seem to be in good condition, the one I used had less that 6,000 Km on the clock. The only slight negative is that the shuttle used to the airport could do with improvement. The step to get up into was so high that my wife really struggles to get in. Overall they seem a good provider. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PORTO, PT - Reviewed by DAVID - 28 June 2023
" Great price. Better than their own "
" Easy service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEVEN - 26 June 2023
" Great service from start to finish "
" Great customer experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOSEPH - 23 June 2023
" Smouth service ! "
" Very nice service overall !! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CAROLYN - 20 June 2023
" Returning the vehicle was a painless experience and very quick as we had taken out the accidental damage insurance. "
" It's definitely worth taking out the accidental damage cover when hiring a car. It's well worth it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALAN - 20 June 2023
" What you want quick and efficient "
" Plenty of staff great pick up and check in "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RICHARD - 17 June 2023
" Great "
" Drive on good value excellent service very happy with entire experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 12 June 2023
" Very efficient "
" Could be a problem waiting in rain at Faro Car Park "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANA - 07 June 2023
" Satisfied with everything .thank you "
" Staff very polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by ANNE - 05 June 2023
" We liked the car we hired .. very quick customer care in getting and returning our car "
" They were very friendly helpful and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JAMES - 01 June 2023
" Excellent, see 3 above. "
" Drive on Holidays gave the best deal, they were excellent despite their base being refurbished and having to use temporary cabins in the car park! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEPHEN - 27 May 2023
" Was charged an out of hours charge which was not clear when I booked the car with auto Europe "
" Was charged an out of hours fees which was not clear at point. Of booking. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
FARO, PT - Reviewed by MICHAEL - 18 May 2023
" Easy collection and return of the vehicle by shuttle drivers from the airport car park "
" The car was a very new hybrid Fiat Panda which was extremely economical and easy to drive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MALCOLM - 13 May 2023
" X "
" Z "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by OLIVER - 19 April 2023
" . "
" . "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PORTO, PT - Reviewed by ROBERT - 07 April 2023
" See above "
" Very good except counter staff didn't clearly explain the Portugal motorway toll system "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by REBECCA - 03 April 2023
" Great overall experience "
" Drive on were brilliant, super friendly and efficient. Location is a little out of the way but worth it for the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 02 April 2023
" Great "
" Everything went smoothly from pick up to drop off at the terminal. A nice car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by IAN - 13 March 2023
" I have no problem with autoeurope "
" Because the length of hire was only 24 hours they wouldn't let me take out fully comprehensive insurance . I was made to surrender €4000 on my credit card, which was not a pleasant experience worrying that the vehicle could get scratched or damaged . I would never use them again as they made no effort to try to resolve the problem !!! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 6
LISBON, PT - Reviewed by PAUL - 11 March 2023
" We always use Autoeurope for the service and peace of mind support. "
" Great service as always, friendly and helpful staff. Prices are starting to climb for the summer months which is a concern for our next and subsequent trips to Portugal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by SERAFIM - 25 February 2023
" Happy with the customer service and car. "
" Good and friendly customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by FINTAN - 19 February 2023
" Faultless. Excellent value. "
" Faultless. Excellent value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PATRICIA - 17 January 2023
" Would definitely book with them again "
" They were very friendly and professional. Couldn't fault them . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by SERAFIM - 08 January 2023
" Probably the last rental "
" Old diesel car 80,000 km, for a long time customer, is a let down "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 2
LISBON, PT - Reviewed by SERGIO - 01 January 2023
" The car inside was a bit dirty. Other than that no issues. Maybe a ticket queue would benefit everyone. "
" The car inside was a bit dirty. Other than that no issues. Maybe a ticket queue would benefit everyone. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PORTO, PT - Reviewed by CARLOS - 30 December 2022
" Have used autoeurope fir many years, find car hiring very easy with them "
" Hand over went smoothly, excellent car. Very happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAMES - 10 December 2022
" Auto Europe are great to deal with too and the free cancellation policy means if you find hire costs drop after you book you can easily swap. "
" The car we were allocated had a faulty wing mirror. The car was quickly replaced and fresh paperwork completed in minutes. The team are always very helpful. We have used a number of other providers in the past however Drive on Holidays beat the rest hands down. Regularly recommend them to others. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PAUL - 01 December 2022
" We have used Drive On Holiday many times and we will continue to use them. "
" Good service, friendly and helpful staff and good selection of vehicles. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CHRISTOPHER - 01 December 2022
" Awful 7 hour experience to get a car. "
" Would not accept my Amex credit card, we were taken back to the Airport to Auto Europe desk as they took Amex but would only take a credit card in my name, but I only had debit. We then had to find another company & wait for a car to be delivered! All in all this took 7hours-luckily we arrived early morning. Wasted a whole day & no where does it say you can't use Amex!! Not happy & still waiting for a refund on the 2 car payments from 10days ago & they have stated they will take 40% off each transaction as we didn't take the car. A complete joke, you need to do so much better! However the lady on the Drive on desk was amazing & very helpful, thank you. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by MICHAEL - 22 November 2022
" See above "
" I damaged the car and need to make a claim on your Deposit Waiver Insurance. I can't really fully rate until I get that settled. Up till now I'm very happy. The prices are still too high due to lack of cars. They need to come down next year particularly in August "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 13 November 2022
" Keen price from Auto Europe and included a free additional driver. Used Drive on previous year and found them to be excellent. "
" Pleasant staff, very quick pick-up and drop-off may be because arrival Sunday afternoon and drop off on Saturday late morning. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBERT - 08 November 2022
" I have regularly used your site when booking car hire in Portugal and have always found your service to be good. Am likely to use again but not sure I'd go with Drive on again? "
" Have used the company before but was disappointed this time. I thought I'd pre paid for full insurance but paid an extra 220 euros at the desk to reduce the very large excess they were going to put on my card. The car itself was quite new but had a number of scrapes to the bodywork, the steering also seem very heavy and on checking the tyre pressures when getting to our hotel found the front tyres to be seriously under inflated. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 5
PORTO, PT - Reviewed by EDWARD - 07 November 2022
" See 3 above "
" Efficient, helpful, friendly, good English spoken. Good telephone helpline. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MALCOLM - 03 November 2022
" x "
" The car was very under powered for the economy catagory I booked. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by CATHERINE - 30 October 2022
" Friendly efficient service as always. I regularly recommend Auto Europe and Drive On Holidays. Very satisfied customer. "
" Usual excellent service even though my flight was delayed by 3 hours. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by GREGORY - 24 October 2022
" No specific comments Will continue to compare prices via Auto Europe for future travel "
" Staff were very busy when we picked up the vehicle - longish wait "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by BEVERLEY - 22 October 2022
" Car not in good condition "
" Did not get the diesel car I had book. The attendant was impolite, by tell me it was my fault , when it was their fault ..we got a car with many dents , seats that had wholes in . Not very good condition. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 4
FARO, PT - Reviewed by TIMOTHY - 20 October 2022
" Excellent recommendation from them "
" Quick, efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ADAM - 19 October 2022
" Easy to book but not told about the extra I might have had to pay when I collected the car "
" When I booked my car hire with Auto Europe I thought that was the price all in, but when I collected the car, Drive On gave me options for excess in case of an accident. Of course, nobody knows what's around the corner so I ended up paying an extra £200 so that was not a good start to the holiday as I felt under pressure to take this extra insurance that I was not told about. I could have declined it but the thought of £2100 excess in case of any mark or accident with the car was worse "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LISBON, PT - Reviewed by PAUL - 19 October 2022
" Everything was as it should be, very good! "
" Collection at airport and drop-off were both a bit chaotic but car and office very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBERT - 12 October 2022
" Vehicle 1 hour late to get picked up. Although washed was still unclean in windows. "
" Vehicle booked for 11.00 am, not ready until 12.00 "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PORTO, PT - Reviewed by JEFFREY - 11 October 2022
" Have used Auto Europe a number of times before, usually have best, or best equal, deals. Booking process and issuing of voucher has always worked well. Not had any problems needing their customer assistance. "
" Good points: for the 1st time ever I got the car I requested, rather than a 'similar to'! Car was fairly new with a few minor dings, but these were meticulously documented by pickup staff without needing prompting. Usual hard sell for addon insurance but accepted my existing annual policy (half the price on theirs for 8day hire but mine lasts the whole year). Bad point: the initial contact at Porto airport was shambolic. They don't have an office at the airport and documentation said we would be met by rep holding lollipop with our name on it. 30mins searching arrivals hall and 2 phone calls later we found him lounging on a seat in one corner with a not very prominent 'Drive On' folder. Other customers were looking for him too, no attempt by him to go proactively looking for prebooked customers. Once ticked off his list we were shown to their shuttle bus and thereafter the usual pickup process proceeded smoothly. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by OVIDIO - 05 October 2022
" Very unsatisfied. "
" No transport from airport to car rental and 2 hours waiting on the queue to pick the vehicle. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
PORTO, PT - Reviewed by CHRISTOPHER - 04 October 2022
" Generally booking through autoeurope is good and fuss free "
" I waited quite a long time a check in. The first car they gave me had a great many knocks, bumps and scratches. When we drove off there was a service light displayed. We immediately turned back. The customer rep tried to convince me that it was a fault with all petrol Renault cars. I asked him to prove this. We went to two more Renault cars and he could not show the fault. They gave me another car in pretty much the same condition as the first. The inside was dusty and the windscreen inside. very greasy. Worst condition car I've ever had to accept from any provider which AutoEurope deals with. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 4
FARO, PT - Reviewed by CHRISTOPHER - 02 October 2022
" I would recommend them anytime. "
" A very good experience, checked in and drove off within 20 minutes and Even received an upgrade at no extra cost. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NICHOLAS - 01 October 2022
" Easy to book and like the ability to add full insurance cover. "
" Slow process picking the car up, but drop-off was quick. Nice that we got the Audi A1, as booked. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by JOHN - 30 September 2022
" Again I had never heard of Auto Europe nor had i any experience of the service it provided. In the event its service was faultless and the staff were friendly and helpful "
" I had never heard of Drive On and was therefore nervous about using its car hire services having had no experience of the company. In fact the whole service and value I received from the company was outstanding. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RICHARD - 23 September 2022
" Total experience from booking to pick up and return pretty good "
" Have used drive on through auto Europe several times in past at Faro Good hassle free experiences just abot unhappy with having to pay out of hours fee as my flight was slightly delayed beyond their closing time of 2000 hrs which is much earlier than most airport operators No big deal though as I knew about it before hand Also much more expensive this year than previous years All else very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by CARL - 18 September 2022
" Sent wrong drop off information. Whole experience was horrible "
" Took over 90 minutes to collect the car. Given wrong information for drop off on 3 occasions. Told by pick up staff to return car to airport. Sent text by auto Europe to return car to airport. Voucher said the same. No one answers the phone. Eventually found drop off address off site. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 8
FARO, PT - Reviewed by ALBERTO - 06 September 2022
" All good "
" All good. Smooth pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAMES - 29 August 2022
" Very friendly staff who were super efficient "
" It was a little frustrating that we had to pay £160 extra on collection to insur e fully comprehensive. This wasn't clear on booking. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CLIVE - 27 August 2022
" No issues "
" Very happy with the level of service and attention. Everything went very smoothly which is in stark contrast to some other hire firms that I have used at Faro "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEVE - 15 August 2022
" Felt i was forced to take out additional insurance what was already paid extra for "
" I was charged additionally for more insurance when i had taken out full cover "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PAUL - 10 August 2022
" Overall very satisfied with Drive On Holiday "
" Collection time has improved, but had some messing around having to swop vehicles due to the one we had booked not being avo "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by JOHN - 05 July 2022
" I would not take a vehicle in this condition again and cannot reccommend the company . Also, between my original booking pre-covid and actually travelling, prices had doubled. Whether this was due to Drive On or Autoeurope is unknown, but makes me reluctant to hire a vehicle again by this route. "
" Car was poorly prepared, lots of damaged areas. Dirty condition outside, very difficult to even see out of the winscreen. Screen wash had no water in and +ve terminal cover was not on the bartery, just resting on top. Did not expect to have to pay additional insurance when i had taken out full insurance with autoeurope. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
LISBON, PT - Reviewed by DEAN - 22 June 2022
" The vehicle was exactly what we ordered and 3x car seats were provided - however the vehicle had a lot of damage and we're should not be interrogated about insurance when we had already purchased full insurance "
" The shuttle bus to the collection point took over an hour to arrange and upon arrival we were challenged as to the type of insurance we had purchased. The vehicle was quite badly damaged on collection and meant that our family (inc. 3 young children were left in the airport for almost 2 hours waiting to be collected. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 1
LISBON, PT - Reviewed by BRUNO MANUEL - 12 June 2022
" Once at the pick-up point, the staff were very helpful and professional. We got our hire car fairly quickly after filling in some details. The drop off was very quick and efficient. "
" The only bit I felt let down was the meeting point at the airport and the queue to get in the shuttle was really disorganised. People who arrived after us were pushing in to get in the shuttle and there was no system in place to prevent that from happening. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DANIEL - 08 June 2022
" I don't really want to waste anymore time on this shambles of a company. "
" The worst car rental company I have ever used! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 1
FARO, PT - Reviewed by JEFFREY - 07 June 2022
" Overall very good. "
" Good company. Have used them frequently. Downrated condition of vehicle slightly because a wheel trim was missing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PORTO, PT - Reviewed by MALCOLM - 04 June 2022
" x "
" I have used Drive on many times so they have all my details and these could be preload into my current booking to make the process quicker "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BRIAN - 01 June 2022
" I will continue to use Auto Europe despite the fact that car rental charges have doubled in the last year. "
" I experienced a problem with the seat belts. I received a warning sign on the dashboard instructing me to take the vehicle to the service depot. I contacted Drive On by telephone and they offered to replace the vehicle, but this was not convenient as it continued to drive satisfactorily and safely. Upon return, three staff failed to diagnose the problem. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PORTO, PT - Reviewed by MARIA CONCEICAO FERREIRA DA CO - 25 May 2022
" wasn't impressed with the fact i was expect a Juke and got a Renault . also after a couple of days the car had a fault on the screen about service which left a bit worried as i was doing quite a lot lot of millage "
" wasn't impressed with the fact i was expect a Juke and got a Renault . also after a couple of days the car had a fault on the screen about service which left a bit worried as i was doing quite a lot lot of millage "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by ADAM - 21 May 2022
" There was to be guaranteed Captur - was not. There was supposed to be navigation - it wasn't. The staff spread their hands helplessly. An additional driver was included - I had to discuss this with the staff. Could be better... "
" a "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MALCOLM - 18 May 2022
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANTONIO - 14 May 2022
" N/A "
" N/A "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
FARO, PT - Reviewed by PETER - 04 May 2022
" The prices to hire a car have shot up over 40% this last few months & I'm seriously thinking it will be cheaper to get a taxi from & to the airport & then use Uber if required while at my resort. Most people I have spoken to have said the same!!!!!! "
" Unfortunately you have to get a shuttle to & from the airport to pick up your vehicle which was the only negative "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by FRANCES - 01 May 2022
" Will definitely use again . Excellent value "
" All that's needed from car hire "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PORTO, PT - Reviewed by JOEL - 20 April 2022
" No issues at all. "
" Car in a poor state, damage outside (scratches all over). Tobacco smell and not clean inside. Breaks not working properly. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PORTO, PT - Reviewed by STEPHEN - 17 April 2022
" Easy to use. "
" All was fine until we arrived locally. Very slow at collection. I was expecting fuel to be "full to full" as stated on my voucher, but level at pickup was 3/8. When this was queried, I was told that their policy was "same to same" and that Europecar made a mistake. We asked if we could get a lift to our accommodation instead of the airport not knowing the area. The shuttle man looked the map saying he'd have a look. So we waited. And waited. Turns out he'd gone to collect people from the airport and hadn't bothered to tell us that he couldn't take us. Very poor customer service. Shall NOT be using them again. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 7
FARO, PT - Reviewed by ALAN - 09 April 2022
" Very good. "
" Top value! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 31 March 2022
" Staff all very pleasant. Car had multiple small dents and scratches but no issues on return. Car given with 7/8 fuel so very difficult to return the same so they got a full tank back. "
" Generally OK, the engine management light was on but I checked the oil and water and watched the temp and no issues. Mentioned it on return and they didn't seem bothered . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by BARBARA - 26 March 2022
" Very good "
" Everything was just perfect! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MANUEL - 26 March 2022
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARIA - 23 March 2022
" Very good in all aspects . I would hire again . "
" Efficiency, not fussy , friendly . Very pleased. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MALCOLM - 18 March 2022
" x "
" Need to automate more of the booking process for regular users of Drive On. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 16 March 2022
" The booking process was very simple and efficient. Shame it was let down by its hire company. "
" Despite selecting the hire company based on' full to full', I was given a 'return at the same level' service when I picked up the car. This was despite having a print out of the hire conditions that it would be 'full to full'. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PAUL - 09 March 2022
" We are happy to use Auto Europe again, but not with Drive On Holidays "
" We have used Drive On Holidays many times but the last two times of using them the services is terrible. The collection process from arrival at their office took 1-1/2 hours !!! "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 8
FARO, PT - Reviewed by NIGEL - 01 March 2022
" Easy to book but now not sure what else I need to cover locally after I've taken cover with you? "
" Extreme pressure to but additional insurances even youth I had taken cover with you "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PORTO, PT - Reviewed by SERAFIM - 24 January 2022
" Excellent "
" Excellent rental car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 18 January 2022
" As above, only downside was the excessive deposit of EUR1600 required- not clear at time of booking. "
" Very positive apart from the demand for EUR1600 deposit on picking up the car. This was not made very clear at time of booking "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by FABIO - 02 January 2022
" Over priced vehicle... "
" Good "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by EMERSON - 09 December 2021
" I was unable to use one of my vouchers, asked for a refund, and being denied a refund from Auto Europe, the attended also was very rudge, without patience, education and with no respect either, I'm very disappointed. "
" I was unable to use one of my vouchers, asked for a refund, and being denied a refund from Auto Europe, the attended also was very rudge, without patience, education and with no respect either, I'm very disappointed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 8
LISBON, PT - Reviewed by MARIA - 08 December 2021
" I had a good experience, I will return again. "
" Very good , friendly staff you get what you paid for. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PHILIP - 08 December 2021
" DriveOn service and courtesy are second to none. "
" DriveOn staff are invariably courteous and helpful. For example, on returning the car I realized only on the shuttle back to the airport that I had forgotten something. The driver immediately turned round, assuring me that it was no trouble at all. This is typical of the attitude of DriveOn staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAMES - 28 November 2021
" Excellent experience as always. "
" We have used Drive oh Holidays for a number of years now. The vehicles are always well looked after and the staff are efficient and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALAN - 21 November 2021
" Very good "
" Good staff. Very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by AMANDA - 19 November 2021
" Very efficient provider "
" Amazing experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALAN - 17 November 2021
" As item 4 "
" Drive On were great during check in and check out, perhpas to mention quite busy on check out and we were a touch nervous having to wait longer then 15 minutes for the shuttle bus. Overall 10/10 is deserved and will use the service again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 14 November 2021
" Will use Frivr on again "
" Well organised car hire experience and easy pick up and drop off from airport "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
FARO, PT - Reviewed by ROBERT - 08 November 2021
" Top Drawer. "
" From booking to returning the (upgraded) vehicle all things that make how an unblemished holiday hire were there for us with Auto Europe & Drive on Algarve! Great hire "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by STEWART - 25 October 2021
" Auto Europe are a disgrace to the car hire industry "
" Never got to meet them "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by ALAN - 22 October 2021
" Quick and easy "
" Car had different damages.but team happily marked them all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by HAROLD - 16 October 2021
" As above disgusted "
" I couldn't travel to Faro due to Covid . I informed yourselves as soon as I could, but was still charged the full amount. Absolutely disgusted. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PORTO, PT - Reviewed by ANTONIUS - 16 October 2021
" Very pleasant and easy. No issues. "
" Very efficient staff and only short wait before being served. Drop off is simple and hassle free. We had opted for a small Fiat 500. Car was in good condition - few scratches but I think that is only great. I don't like making the first scratch. Staff checked the vehicle but was not too fussed. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROY - 14 October 2021
" The car had scratches and dings on every panel. My flight was delayed, I had to wait probably 30 minutes while car was cleaned (to hide damage) and car was delivred wet. Hard sales push in the office and 800 euro deposit if you dobn't accept their 95 euro insurance (I purchased an annual excess policy for £26 in UK). Quite disappointing. "
" The car had scratches and dings on every corner "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 4
LISBON, PT - Reviewed by PAUL - 11 October 2021
" For the reasons above, unless DOH take on exra staff. "
" We have used Drive on Holidays many times and have always been very happy with the service but we had to wait almost one hour in a que to be served for collecting the car. Only two of the seven desks had staff processing the hire paperwork. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by ALAN - 11 October 2021
" Auto Europe experience was excellent, especially Marta helping out when we thought that we may arrive late, in fact we arrived half an hour early. "
" Generally the experience was very good if impersonal, the impression being they were or had been very busy, it was early evening, and they were looking forward to finishing. Maybe it's a Portuguese thing but the staff were carrying on conversations with each other in Portuguese while serving me in English. I found it quite rude. The other issue affecting the rating was price and higher car band than usual. This came about as result of needing a late travel change. The car was great, it was new, but twice the amount that I would normally pay. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANTHONY - 07 October 2021
" I have used Auto Europe for a number of years and still consider it to be the best platform for worldwide car rental I was annoyed to be charged for very superficial mirror damage which existed at start of car rental but was not noted on rental forms. "
" Car was not filled with petrol at start of hire. It was 7/8 so they said bring it back with same amount of fuel. That is difficult to gauge There was a few blemishes on the car at start which was not considered damage but was charged at Euro 30 when car returned. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 3
FARO, PT - Reviewed by BEVERLEY - 03 October 2021
" I have always used Auto Europe. I would very much like AE to look into my comments about Drive On, as the cost of hiring a car is not cheap . "
" The Car was not clean and one of the doors did not open . Did not have time to return to change the car. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 4
FARO, PT - Reviewed by RICHARD - 24 September 2021
" All good "
" Good car Good experience Got what I paid for Had nothing unexpected so all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MIGUEL - 30 August 2021
" Polite and helpful staff. Experience very smooth and no issues at all with the car. Easy to deal with. "
" Polite and helpful staff. Experience very smooth and no issues at all with the car. Easy to deal with. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by THOMAS - 27 August 2021
" Very unhelpful Had to wait a very long time for shuttle bus with 3 young children. Charged extra to return before 8am. All in all very disappointed given that we use Autoeuropa a lot! "
" Forced to buy collision waiver damage "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LISBON, PT - Reviewed by ABEL - 19 June 2021
" overall good value for money "
" car was a bit old "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
PORTO, PT - Reviewed by DENIS - 13 June 2021
" Good experience and really nice staff. "
" Good, effective company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
FARO, PT - Reviewed by SHEENA - 29 May 2021
" As above "
" Extremely time consuming waiting for collection of the car at the hire centre. An unreasonable long wait at the airport for the shuttle bus and having already paid the extra for "insurance" online finding our we had to pay another £70 for actual insurance was not good. That car however was fine, drove well and no problems with it. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by NICHOLAS - 22 May 2021
" Easy and cheap "
" Excellent service and experience - highly recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by STEPHEN - 19 May 2021
" Car was not in the best condition, with scratches all over as well as a major scrape on one side, all duly noted when hiring. Always concerned when returning a car like that but no hassles on returning. "
" Been using them for years, generally very competitive rates and cars of a decent standard. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by GEORGE - 05 November 2020
" Auto europe alway good for me. Easy refunds up to 24hrs etc make me use them. "
" Got in rental car, dash said maintenance reqd. Service and oil. Windscreen wipers didnt work and one on back broken off. It was dirty inside and out, bit disturbing re covid cleanliness advertised but not. They changed car, no apology. No water in windscreen and full of dents and scratches, but car was ok. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 3
PORTO, PT - Reviewed by DIANE - 07 October 2020
" Would recommend & use again "
" Very quick & friendly staff, the lady spoke very good English "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALEX - 03 October 2020
" Thanks to our full AutoEurope coverage we said no-thanks to every extra coverage the DRIVE ON team offered to us. "
" This was our 2nd time we used DRIVE ON to hire a car in Portugal and we must admit the car selection was limited, grimed and oldish. Also the Lisbon team didn't seem to share the notes with their Faro branch. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by LEE - 13 September 2020
" great service at a great price and would recommend them to anyone "
" the whole process was very smooth from start to finish the car sounded a bit worn out but it did the job so overall i was pleased. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by ANDREW - 11 September 2020
" Auto Europe were fine, the website worked ok and pricing looked ok. Drive on weren't as good as expected - see above "
" Forced to take out insurance with Drive On as they wouldn't accept my daughters credit card for her booking. Vehicle gears were rubbish. Constantly had an alarm. Wouldn't allow 2nd driver. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 4
LISBON, PT - Reviewed by SERGIO - 07 September 2020
" Experience was positive, but the car wasn't that clean. "
" The car wasn't that clean. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 5
FARO, PT - Reviewed by MARTIN - 03 September 2020
" Very slowly "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ROGERIO - 30 August 2020
" Overall all good expect the waiting, when arrived at Porto airport, for the shuttle. "
" Overall all good expect the waiting, when arrived at Porto airport, for the shuttle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by RUI - 17 August 2020
" Have used Autoeurope several times and although they are mot always the best whwn it comes to price, i have never had a problem with them. "
" Although the car was what we booked, it was scratched in multiple places, the windshield was chipped which had to be pointed out to the staff who did not even know about it, and the inside had had a very basic clean (possibly no clean at all), so much so that i had to ask them to clean a few areas before driving off. In the current circumstances with COVID i would expect companies like car rentals to take cleanliness of their 'product' extremely seriously. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 3
PORTO, PT - Reviewed by ERVIOL - 11 August 2020
" Adrian Pitt called back immediately after we had some sort of payment problem through the website. Super helpful and I will certainly keep booking through Autoeurope. "
" Very helpful. Straight forward. Probably the best car hiring experience to date. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GEORGE - 29 July 2020
" I have used Autoeurope for about 10 years without any problems. Due to the pandemic I had to change a booking. With a charge of £20 you have never made before. The reason was covid 19. I will think twice about using you in the future. I didn't know Covid made it possible to take more money from people. Well there you go, a new one on me. "
" By the time I got of the plane and into the hire car was 2 hours. The inside of the windscreen was very dirty, when driving at dusk into a setting sun it was impossible to see. The windscreen washers where empty. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PORTO, PT - Reviewed by CARLOS - 21 July 2020
" N/A "
" N/A "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LISBON, PT - Reviewed by GARY - 14 July 2020
" Disgusted "
" The car was good, but when we picked it up we were told that to drop back at alternative location would cost €100. However when it came to it was actually over €120 - very expensive considering the car hire was only 100 in the first place. Lady on the phone was single handedly the rudest customer service agent I've every had the misfortune to speak with. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 10
PORTO, PT - Reviewed by CATHY - 23 June 2020
" Best prices available "
" No pick up from airport, considering the virus pandemic the car did not feel or look very thoroughly cleaned. Staff were lovely and tried to be as accommodating as possible. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PORTO, PT - Reviewed by ANTONIO - 21 June 2020
" Good "
" Alright "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PORTO, PT - Reviewed by RICARDO M - 09 June 2020
" Just good all around , can't complain about the service "
" Everything went well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 04 May 2020
" CANNOT FILL THE QUESTIONNARE IN AS OUR HOLIDAY WAS CANELLED, BUT THEY HAVE REFUNDED OUR MONEY, WITH NO PROBLEMS. WOULD USE THIS COMPANY AGAIN WHEN WE ARE OUT OF LOCKDOWN "
" n/a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOAN - 03 April 2020
" As good as it could be in the present situation. "
" Difficult due to present situation but staff were very kind and helpful. Will definitely be using them again as soon as this virus situation is over "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LISBON, PT - Reviewed by STEPHEN - 02 April 2020
" It's cheaper than booking directly. "
" There was a very long wait on pick up. Almost one hour. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by COLIN - 01 April 2020
" Overall no problem and would be happy to use them again. "
" No Problem, staff at vehicle colection a bit abrupt, told to have there insurance they appeared a bit put off when told didn't want it. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by THOMAS - 30 March 2020
" Use Auto Europe frequently as they always get the best price and once booked it has always been as described and a seemless operation "
" Quick pick up from airport and a good free up grade from "Astra" to "Qashqui" They ten quickly dropped us off on return it is only about 3 minutes travel time from Airport to unit. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOANNE - 06 March 2020
" My only search engine "
" I have used Drive On several times and have never had an issue. Would highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JERUSA - 02 March 2020
" Very good "
" Very good as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOSE - 26 February 2020
" Comprehensive online insurance component shows not cover comprehensive insurance which came to £184, twice the cost of the rental, so all in all 3 x the original price in order to avoid a £2100 excess. Other than that, friendly & helpful staff on site. "
" Comprehensive online insurance component shows not cover comprehensive insurance which came to £184, twice the cost of the rental, so all in all 3 x the original price in order to avoid a £2100 excess. Other than that, friendly & helpful staff on site. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by ANDREW - 26 February 2020
" Have used in the past and as usual easy to use, excellent choice of prices/cars and extra insurance not outrageously expensive. "
" Only slight problem was that it wasn't obvious where the Drive on rep would be but a quick question at another rental agency solved that problem. Rep was efficient, no waiting, on the bus and into the pickup depot. Slight wait as people in front were processed but nothing serious. Drop off really efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PAUL - 24 February 2020
" Great service, easy and quick collection service and good staff. "
" Great service, easy and quick collection service and good staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SUSAN - 23 February 2020
" pleasant and very helpful "
" Pleasant and very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by HUGO - 20 February 2020
" Very good experience with staff as regular costumer but not well served as a regular "
" It was all good apart of the car I think I pay for better one , the vehicle was very mistreated "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
PORTO, PT - Reviewed by ANTONIO - 15 February 2020
" N/A "
" Car is very dirty inside "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 1
FARO, PT - Reviewed by DAVID - 15 February 2020
" Great "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOANNE - 14 February 2020
" AutoEurope is my one and only search engine. Used them for 7 years now "
" I've used Drive On several times and never had an issue. Would recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MICHAEL - 12 February 2020
" This time the experience doesn't be great, I'm not happy with car "
" When I make the check in he promise me a new car and give me a car with more than 2 years , when have a cars the same class less than 1 year old "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 1
PORTO, PT - Reviewed by CATHY - 11 February 2020
" I have used auto Europe for years and I am always happy with my experience "
" Great company with friendly and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 16 January 2020
" Good. "
" All good but car stank of cigarettes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by ROBERT - 08 January 2020
" Auto Europe is very easy to use, will always be my first search "
" I really like Drive On - love them being in Montenegro and not at Airport. Didn't need shuttle on arrival so can't comment, but shuttle on departure was excellent - really nice guy. Check In Lady very friendly and realistic with insurance options. Drop off great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by WILLIAM - 17 November 2019
" I have always had good experience booking wit AutoEurope. "
" I was very happy with the whole experience except that the car had not been well cleaned before I got it. The windows were very dirty both inside and out, with foot prints on the inside! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by ANNE - 15 November 2019
" Very easy . Trouble free. Staff friendly and helpful. "
" Good value. Good car. Speedy efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ATTILA - 04 November 2019
" When returned the car the lady called Anna was extreamly friendly nice and sweet i mentioned to her about my experience at the pick up:( "
" Rude man welcomeing you stating if you bring the car back with a little mark or scratch we will keep all your deposit the worst ever experience ruled my holiday "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by RICARDO ANDRÉ - 31 October 2019
" No issues with Auto Europe "
" Very friendly staff, a good company with good prices "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by VANESSA - 29 October 2019
" Good "
" Flexible company, and good customer service. Only problem is lack of customer support over the weekend so if something happens no point going to the office- only online "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
FARO, PT - Reviewed by CLIVE - 22 October 2019
" We're very good when notified them I had a puncture "
" Very efficient hire company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROB - 21 October 2019
" All went to plan no problems "
" Very happy with service and lovely car ...little bit of wait at airport because people pushed in to get on minibus but all other aspects good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 19 October 2019
" Never recommend "
" Good service "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by MOHAMMAD - 11 October 2019
" The website is bery deceiving in giving you the choice of paying a low rental price with excesses not covered. Or pay more than double to cover the excesses. Most people would end up doing that, only to then find out that you will get stung again when you go to collect the car. The website should clearly state that this does not safeguard your deposit once you get there. In that case, I would have paid the lower, rental only cost, instead of the excess protection price. "
" I paid initially to cover the car from excesses and fees. Then once I went to collect the vehicle I was almost blackmailed to either pay an additional 124 euros or pretty much guarantee to lose my 800 euro deposit when I return the car in case of scratches, etc. The staff literally said that it's impossible that we will get the deposit back as they will find something which will be a new mark on the car. So I did end up paying the extra 124 euros, which took the booking to nearly £200. If I knew that I would have just gone with the on site rental firms like sixt or avis. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 7
FARO, PT - Reviewed by MARK - 08 October 2019
" See above "
" Overall a very good experience. Good service A nearly new car upgraded at no cost Efficient shuttle to/from airport Only slight negative was a 20 min wait for the car to be brought out after registration "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 08 October 2019
" Disgusted by the honesty of staff "
" I left my wallet and my phone in the hire car or the minibus but I believe it was stolen by one of your staff. I called several times but was told that they couldn't find anything. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by ANDREW - 07 October 2019
" Superb service "
" no problems at all nearly new car lovely "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RICHARD - 04 October 2019
" All good. Free additional driver and very competitive rate swayed me to book. Booking process clear and simple. Car pick up efficient.Car return process good fast and efficient. Staff well trained and pleasant,not too pushy with sales.Shuttle service to and from airport quick and efficient Driver helped with luggage Distance to travel in bus at Faro 3/4 mins Walk to carpark 4 from terminal abit long with trolleys but doable. Was met on arrival in Faro in airport which happened as it should and all went well "
" Lovely car no damage very clean 2019 model 9000 k on clock Friendly efficient non pushy sales staff check in slick and pleasant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SAMUEL - 01 October 2019
" Yes "
" Pleasant hassle free experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOHN - 29 September 2019
" sorry until Auto Europe help us with this useles firm,we have to not recommend them in the future,we will review and will our freinds on our public comments,,thankyou for reading "
" We soon picked the car up and off we went,nice clean nearly new car (3 months old)the guy escorting us around the car was finding more little chips and smudges that we did not spot,not as they were very big,but anyway we thought the guy was very careful for us so we were not accused of damage.How wrong we were,on picking the car up the guy said you have Auto Europe insurance,we should have smelt a rat then,on returning the car they informed us the centre wheel caps were missing ,we said we did not think they were there in the first place,they said they were and we had to pay £81.30 plus 23% tax.They took the money off our credit card so we had no choice. This was nothing but a stitchup,whn we looked at the wheels we would not have known anything was missing,we have been well and truly conned,Drive on Holidays set out to con us,they did very well,they won,well done DOH,we use them about 3/4 times a year,usually through Auto Europe,will never do this again,we were set up and conned,maybe we can claim on the insurance,not the point,we are so disappointed with the service from DOH,lets see how Auto Europe help us,thankyou for reading this comment. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by STEPHEN - 29 September 2019
" Car was clean inside and out. Counter staff very efficient and pleasant. Will definitely use this company again. "
" No problems at all. I always expect delays when using an off site company. The collection was within five minutes and drop off as soon as we were ready. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 29 September 2019
" A good all round experience "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JANE - 26 September 2019
" Good car, fuel level random and not full so difficult to put exact amount back in . "
" Good service but it was difficult to drop the car back as we could not locate the Drive On site. A map would have been useful say from the airport to car hire drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
FARO, PT - Reviewed by MALCOLM - 24 September 2019
" Ok "
" The only negative was the pick up point at faro airport. There was no designated area or queuing system to wait for the shuttle bus so when it arrived there was a mad dash to get to where it parked and on it. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by TREVOR - 24 September 2019
" Good value on this occasion "
" Confusing info about being met in arrivals hall, should have said just go to P4 location in car park as no representative is within the arrivals hall. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARK - 24 September 2019
" See above pick and drop off experience was not good "
" The Lady in the terminal was hard to find and very rude and unclear in her instructions , On dropping back to airport no communication with the driver and we were dropped at wrong terminal "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 3 Condition of the Vehicle: 9
FARO, PT - Reviewed by ANTHONY - 22 September 2019
" Trouble free "
" Nice car. Fairly efficient pick up and return. Car was checked thoroughly on pick up and return. No hard sell "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 20 September 2019
" Excellent. "
" Such an easy experience, with very pleasant staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MELANIE - 10 September 2019
" Would be useful if the full cost of the car hire were explained at time off booking, including all the different deposit/insurance options. "
" The insurance costs are not explain during the online booking. I was asked for a £1500 deposit on my credit car which is very high. Booking the car in and out was a simple process, extra possible road charges were explained to me. Pick uo/drop off at the airport was smooth, my only criticism is that the drop off vehicle did not have enough working seat belts for all are party so we felt unsafe. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by BHUPATHI - 02 September 2019
" . "
" The vehicle was provide with an empty tank,which meant we had to look for a petrol station not the best way to start your holiday. The vehicle had a massive gash all along the side of the car didn't expect this from a previously good company. The actually waiting time for picking up the vehicle was more than the flight time from London to Lisbon. The transfer vehicle wanted me to leave my family at the airport while I went offsite to pick up vehicle. On returning the vehicle the transfer vehicle had 2 members of staff.One driver and the other one thats was there just for the ride. He was completely disinterested and didn't help with the loading or unloading of the luggage I have a bad back and my wife had to load/ unload the luggage. Bought back the vehicle almost full as I always do to be told they would not refund any monies to me,but am sure if I bought it back empty They would charge me a premium to fill it up....So No not a great experience and not one I would expect from your company having used them several times before Didn't want to write a bad review as always received good service in the past. Want to give you the chance to redress the situation before I write a review.I would like to see what compensation you are going to offer. knowing that annual family holidays are very precious and no amount of money can make up for loss time. Will be making an official complaint if no one contacts me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by RICARDO - 24 August 2019
" in general am happy and will continue to use Auto Europe but at moment not sure if I would select Drive On in the near future. "
" -On arrival they designated a car that was not in the best conditions and I have to ask to change which they did, the process to get the car took me over two hours from arrival until getting the car as so many people waiting for cars. -Had problems with the car during the hire and had to get car towed and wait very long time for transport to pick up to go to another city to pick new car. -The second car that received was in better conditions. -I informed that the toll roads when I wanted to pay was not showing any amount and wanted to see of any details when I was handing in the car, there was no information and was informed they will contact me. I do not want to have any issues for not paying nor having penalties for these tolls not been paid. They inform me on check out that they will send email but until now have not received. This was not the first time I have used Drive On but have to say that is was my worst experience. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 2
FARO, PT - Reviewed by MR - 20 August 2019
" As above "
" This is the first time I have hired a car in Portugal despite going for many years. The staff were very Friendly and efficient also spoke very good english.. I was however very disappointed at the additional £250 I had to pay at the desk to waver the excess and the £18 for the possibility of the toll roads - it wasn't very clear when I was booking the car that the £1900 excess would be lost if there was any damage at all. You are on the spot at the desk and put under pressure which i feel is unfair. You are in a strange country with a strange car driving on the opposite side of the road so difficult decision. I think this should be made clearerer when pricing the car up in the comfort of your own home.! otherwise great car and great service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STUART - 19 August 2019
" Overall about 7 from 10 experience. Efficient counter staff service "
" Vehicle tyres were low on tread. Counter staff atempted to sell me vandalism cover which was already part of my cover all insurance. Having said all this car was great value overall for this time of year in Portugal "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 6
FARO, PT - Reviewed by MARTINE - 11 August 2019
" Overall not that great. Car was good but flet car was cheap but ended up having to pay more for extra einsurance so should have gone with more expensive package "
" Drive on were good but felt fleeced at point of car pick up -amount of excess on damaging the car was not made clear so was pressurised into spending 111 euros on extra insurance, also 18 euros for toll roads which we did not use - this needs spelling out more clearly at time of purchase "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PEDRO - 09 August 2019
" Fantastic as usual "
" Top "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ELINOR - 05 August 2019
" Booking through autoeurope as usual was easy and hassle free. Dealing with drive on for the hire was awful. "
" Whilst pick up from the airport was quick, this is where the good points end. After waiting around 15 mins we were checked in but as soon as we declined the additional insurance they offered became extremely rude and abrupt. Then it was a 2hour wait for the rental car, sitting in a hanger smelling strongly of petrol fumes and the workers moved the cars aggressively around. There was no apology for the wait and no apparent queueing system. Horrible way to have to start the holiday. The car itself was ok and return was quick. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 6
FARO, PT - Reviewed by OLUTUNDE - 26 July 2019
" As above "
" Pick up at Airport was fine by shuttle bus! Receptionist tried her uttermost best to convince me to bye additional insurance. Even though I kept saying no she discredited the excess cover I bought when making the booking with AutoEurope. Car was issued in fair amount of time,?2017 Qashqai, but it had a lot of scratches and dent most though, not very visible... 200m after driving away, a warning light appeared on dashboard. Saying low tyre pressure. Five days later I had to return vehicle after contacting Driveonnholiday customer service... Next car also produced a warning on the dashboard about engine oil being required. Customer service convinced me it's nothing to worry about, both warnings just required a reset by Nissan they claimed "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 5
LISBON, PT - Reviewed by JOHN - 23 July 2019
" Will be advising friends to avoid "
" Very bad experience and witnessed other customers being treated very poorly "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
FARO, PT - Reviewed by SARAH - 20 July 2019
" Good value for money "
" All staff friendly and efficient. The only gripe was the car, a Peugeot 208 style which meant it had quite low profile tyres, rode hard and skittered across the road on damaged surfaces at corners. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GRANT - 16 July 2019
" All in all a very smooth rental process and very good value for money "
" A very easy rental and very good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 08 July 2019
" See above. "
" The pick-up & drop-off were quicker than the previous time I used Drive on Holiday. My only issue regarded the Via Verde transducer. I specifically requested that it be deactivated & if necessary I would pay ttthe toll at a CTT office. However when I did use the Toll road the transducer beeped as it passed under the gantries. When I raised this on the return of the car, I couldn't get a satisfactory explanation and was uncertain if I would be subjected to unnecessary charges. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 22 May 2019
" Great "
" Quick, easy and efficient. Little wait upon arrival but nothing to moan about. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by PETER - 04 May 2019
" v. good "
" Dropping off the car was a pantomime. Otherwise a very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALAN - 29 April 2019
" As above "
" Car drop information was incorrect. Advised to drop off at airport. Paid for parking and was then told that car needed to be dropped off at office. Documentation was incorrect and caused added stress due to time line to catching flight. Apart from this item all very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by KEITH - 06 April 2019
" As above "
" Great service, Great staff, Try to use them all the time, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MERVYN - 25 March 2019
" THE EXPERIENCE WAS FINE "
" THE EXPERIENCE WAS FINE "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by BENCE - 24 March 2019
" Very quick and efficient. Staff were all very friendly. "
" Very quick and efficient. Staff were all very friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by IAN - 06 March 2019
" All OK except the "activation" charge which is a scam. "
" Got charged 18 euros to "Activate" the Toll Charge Dongle which was already activated previously! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by PAULO - 05 March 2019
" Good company to use "
" Used this company many times. They are very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CHRISTOPHER JOHN - 27 February 2019
" great service again, very polite and efficient. We already recommend Drive on and a friend used a car while we had ours. "
" Good car but a little tired. A few little problems like not enough water in the radiator, petrol cap not fitted properly and tyre warning light on. I did its job. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PORTO, PT - Reviewed by MALCOLM - 23 February 2019
" X "
" X "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by HEATHER - 20 January 2019
" Auto Europe allows one to choose from a large selection of potential hire firms in most major cities. The prices remain very competitive, "
" DriveOn are an experienced professional firm. The only delays encountered are in the shuttle from/to the airport but these are acceptable given the volume of customers. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by CATHERINE - 18 January 2019
" I regularly recommend Auto-Europe to family and friends. I especially like the 48 hour cancellation rule as I have often been able to get an even better deal from you and had prompt refunds. The only improvement I can offer is the ability to swap to a cheaper deal online without cancelling the original.. iam sure it'd be simple for Auto-Europe as well as your customers. "
" I have used Drive On Holidays many times now and have found their service exceptional. My details are in their system and they can quickly process everything. they know I have excess insurance separately and never pester me to take their own excess. They always conduct an inspection of the vehicle with you (many others will only do this if you insist) and update any missing damage. I particularly like that they have a flat fee for an additional driver as this is very useful. Even if one party does the bulk of the driving it's good to have contingency for illness etc. The staff are always friendly, helpful and very efficient. I regularly recommend Auto-Europe and Drive On Holidays to family and friends. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 15 January 2019
" Saves a lot of money by booking through Autumn Europe "
" Quiet time of the year but no waiting and very fast friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBERT - 09 January 2019
" Auto Europe is easy and flexible. Always use you. Drive On are far better than InterRent at Faro. "
" First Car was a "nail" 64,000 miles and not a panel on it with out a bump, dent, or scratch! Day 5 the engine management warning light came on and we had to nurse car back to depot. It was replaced, but not before we were asked to limp it up to the garage to replace the fuel! Can't believe I actually did that but must have been relaxed as on holiday lol! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 2
FARO, PT - Reviewed by ANA PAULA - 08 January 2019
" Easy, no problems. "
" No problem at all. People were polite and helpfull, well done! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GURPREET - 27 December 2018
" Smooth booking process. Nice car, got what I expected. "
" Good staff. Encouraged to purchase excess waiver as an extra. Staff were a little slow when returning vehicle. Otherwise a good experience. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 7
FARO, PT - Reviewed by ALAN - 23 December 2018
" Extremely pleased. "
" Extremely pleased. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by RICARDO - 22 December 2018
" If they improve the time between arrive and get the car, very good option in Lisbon to rent a car! And auto Europe gave me the best price ever "
" Amazing upgrade,but the car had a lot of damage already... And almost 1 hour and 30 minutes between tell the person I was ready to collect the car, and collect the car is too much "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by THOMAS WILLIAM - 07 December 2018
" VERY PLEASED WITH SERVICE ONLY HOPE I CAN USE YOU AGAIN AS MY AGE SEEMS TO BE A PROBLEM I WILL 81 NEXT YEAR "
" VERY HELPFUL BOTH AT PICK UP AND DROP OFF POINT. ONLY SMALL POINT ON DROP OFF WAS THAT THE MACHINE THAT RETURNED MY CREDIT REFUND WAS NOT WORKING BUT GOT IT SORTED AFTER A WHILE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MALCOLM - 07 December 2018
" x "
" x "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by EILEEN - 20 November 2018
" Pick up from airport very prompt service at counter quick and delivery efficient. Shuttle bus operator always happy and singing and very helpful "
" Have used them on several occasions and found them easy to deal with. I'll always opt for Drive on Holidays if the comparison is the same "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by EDWARD - 16 November 2018
" When returning the car it was very friendly and quick. "
" The collection of the vehicle was a bit slow. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by ERKI - 14 November 2018
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ARSENIO - 12 November 2018
" very good "
" drive on holidays very friendly and efficient "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by ANNE-MARIE - 11 November 2018
" Overall very pleased. "
" One problem . We booked a 4 door car ---a VW UP but initially were given a 2 door car on arrival. We had to go back to the desk for further paperwork which took extra time but everything was resolved efficiently but we did not get a VW UP but a 4 door Peugeot 106 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CUSTODIO - 10 November 2018
" Very easy to book "
" I am satisfied with the handle at the desk and I used them very often "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by MOURAD - 05 November 2018
" Very professional staff and great service "
" It's has been a great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ELI - 04 November 2018
" exelnt!! "
" new car good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by TERRY - 04 November 2018
" Very good staff "
" No problems at all good staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ADAM - 04 November 2018
" I will choose very carefully in future. "
" We hired a Corsa or similar. We were given a 2015 Fiat Punto. The car had so many dents and scratches it took almost 30 minutes to document and photograph each one to make sure I wasn't blamed for them on return. The car was filthy inside and sounded like an old tank when driven. When we returned the car we were told by the guy who checked it in that the car was too old to be out on hire and was going straight to a garage. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 1
FARO, PT - Reviewed by AIDAS - 03 November 2018
" This was the cheapest option at the time. "
" On arrival had to wait about two hours to be told to come to parking 4 to be transferred to location. Than took another one and a half hours to sort the paper work and the staff serving as was very grumpy especially when we refused to pay an extra insurance. However on departure things was more smoother and quicker. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 6
FARO, PT - Reviewed by SHEILA - 31 October 2018
" Experi3nce at pick up not good, also had a long wait for shuttle bus. Drop off experience was swift and efficient. "
" Car not ready on pick up, had to wait nearly an hour, staff not very accommodating, just told keys were in the car, but as it was a key card that I had never used had to ask for help, feel that I should have been shown. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by MICHAEL - 30 October 2018
" Good value for money in return for walking a little from the main terminal "
" Everything worked well and throughout and we had a very nice car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEPHEN - 28 October 2018
" As always with Auto Europe, an excellent booking at a fair price. "
" We've used Drive on Holidays in Lisbon before, with excellent rates so decided to try them in Faro. Check in was fast, the consultant checked the vehicle carefully with us and identified damage we didn't see, which he marked up. When we returned the vehicle, we arrived a bit before 8am which would normally incur an extra fee, but we were called through and told that there wouldn't be this fee, the hand over was efficient and we were on the bus to the airport quite quickly. Would definitely recommend using them even though they are not on the airport site, they were very easy to find. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LISBON, PT - Reviewed by SURENDER - 28 October 2018
" it was quite stressful for my wife and children! "
" having had no problems before I came with my family and we had to wait a shocking amount of time for our car! at least 10 other people that came after us got their cars first! I was there with 3 young children waiting it was a nightmare!! nobody seemed to care! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by KEITH - 26 October 2018
" Please see previous question . I have never been more relieved to hand a hire car back. "
" Without doubt the worst car hire experience for me! Only 1 bus that held 8 people at the pick up with a large queue of 20 to 30 people waiting at 7pm at night with the threat of a price increase if we delayed the closing of the office at 8pm. The car was a wreck, very dirty and it was dark so it was difficult to see how damaged it was. What I didn't realise was how filthy and damaged it was on the inside which we couldn't see until daylight. The car had done 57000 kilometres. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by MICHAEL - 20 October 2018
" No problem. "
" Service was OK but external condition of the car was poor. Had a lot of damage to it. (Car was a Nissan Note, reg 13 RL 43.) When I booked the car I thought I was getting a Volkswagen Polo. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 3
PORTO, PT - Reviewed by ELVINA - 18 October 2018
" terrible. cars obviously not looked after and checked properly. "
" car broke down in central Portugal, they made us come to Lisbon, 2 hours drive to get the replacement car. So 4 hours travel, after waiting 2 hours for roadside assistance, on a Saturday night, with a 5 year old in tow, and in the middle of Storm Lesley. Replacement car stopped working when battery in key ran out the next day. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 1
LISBON, PT - Reviewed by HEATHER - 17 October 2018
" Although this rental was for early - mid October, Lisboa is an all-year round destination so be prepared for crowds and a few queues. "
" There were many people waiting to pick up a car when I arrived so there was a bit of a wait. This cannot really be avoided as so many flights arrive in Lisboa between 9 and 10 am. The staff did their best to process the queue as rapidly as possible. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MATTHEW - 16 October 2018
" Cheap and easy "
" Quick and easy. Only thing is that it wasn't clear where to go on arrival at the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BRIAN - 15 October 2018
" Auto Europe are still the best!! "
" Drive On were exceptionally busy. We had a 30 minute wait at the airport for a shuttle bus and then another 30 minute wait to receive our vehicle. The vehicle was well scratched and marked, with 54,000 km showing. It was, however, reliable and efficient. The staff were friendly and helpful. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by VINCENT - 14 October 2018
" Thanks "
" Internal windows were very very dirty "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by CHRISTOPHER - 10 October 2018
" Everything happened as it should, so happy enough overall. "
" For the price I can't complain. The vehicle provided was sound mechanically, and everything worked OK. There were so many dents and scratches to be noted, it took a while to complete the paperwork! My first time hiring in Portugal, so perhaps this is the norm! "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 3
LISBON, PT - Reviewed by RICARDO - 09 October 2018
" Good service Good cars Good hire car service over all "
" I've rented with drive on holidays for the past 8 years and can't faulted "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by RICHARD - 06 October 2018
" I will never use you again and am actively encouraging others not to. I feel conned "
" Hire company did not accept insurance from you which I paid extra for, the extra insurance I had to pay was more than the total hire, the car was ? Safe, drop off was stated as Faro airport but was not! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
FARO, PT - Reviewed by MAURICE - 06 October 2018
" Auto Europe need to carefully review their Car Hire suppliers as these will give you a very bad name in the industry if you continue to use them or certainly tell them to stop this practise. "
" I hire about 4-5 cars per year from Faro and this time to hire a car I tried Drive on holidays, but it turned out they are a fraudulent company, I have my own insurance but they said that this was void and that I had to take our their insurance at a cost of 126 Euro for 7 days. I told them that I only wanted to take a deposit and my insurance covers everything. After a lot of hassle they said OK. They tried to take 4 credit cards and stated everyone was faulty as each time they tried it came back unauthorised. I told them to use a different machine and they did but the same thing happened. So there and then I called one of the credit card companies and they stated that they approved the deposit but every time they did Drive on Holidays rejected and returned the money to the account, I handed the phone to the counter clerk and as I did he immediately said Oh its ok now its gone through......and he completed the transaction. He then stated that every one of my cards was faulty and it wasn't their system. After this I had to call everyone on my credit card companies to ensure that they did take the deposit which cost me a lot of money internationally calling. This sales pressure and fraudulent practise is TOTALLY unacceptable and I will never use Drive On Holidays again, in fact it puts a bad taste in the mouth about using Auto Europe as they are one of your suppliers. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by TERENCE - 03 October 2018
" Worrying conclusion "
" reluctance to take us to terminal 2 by mini bus driver even though both parties wanted terminal 2 When we arrived home in UK we had an email saying we had broken our contract as we had not returned the car, the following we sent them a copy of their receipt and request to ignore their last email. One wonders what would happen if we had lost this receipt "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 9
LISBON, PT - Reviewed by ROGER - 29 September 2018
" Great prices but very liitle customer service. we had to go back as we didnt understand the cars controls. No instruction book in the car "
" The pick up and drop off is a long way from the airport and we had a long wait for the shutlle bus (the first one was full) "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 27 September 2018
" Have hired via Auto Europe in many european countries and in America. Always pleased until this time. "
" The car was a disgrace. Been through washer arrived wet it dried covered in mud streaks. Interior was filthy. Had 64000km on the clock suspension was shot and rattling. Later found spare wheel was missing. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 1
FARO, PT - Reviewed by DOUGLAS - 22 September 2018
" Easy website. Would use again. "
" Very straightforward rental. Off airport but easy to find on return and not far from terminal. Minor quibbles were returning the car 7/8 full and the shuttle bus a bit hit and miss. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LISBON, PT - Reviewed by HEATHER - 22 September 2018
" Good value for money and professional service. "
" The drop off is after 8am which is well advertised but not great if one has an early flight to catch. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by LOUISE - 17 September 2018
" makes car hire easy "
" We have used Drive on now a few times and always found them very easy to use and always friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DALE - 17 September 2018
" Car was very dirty and lots of damage at pick up. Return address not made clear and very difficult to find. Could not get through to Drive On by telephone and had to visit airport arrivals desk to get help from their staff there. "
" Car was very dirty and lots of damage at pick up. Return address not made clear and very difficult to find. Could not get through to Drive On by telephone and had to visit airport arrivals desk to get help from their staff there. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 3
FARO, PT - Reviewed by SHAUN-PAUL - 13 September 2018
" . "
" Getting from the airport on a busy day was a pretty miserable experience. Car and staff were excellent though "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALAN - 11 September 2018
" I have used a number of times and its just works with drive on and great value for money. "
" Despite being a very busy office the wait time is usually minimal, drop off was near perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by SEYED KOOROSH - 08 September 2018
" See my comment about Dtive On. "
" Drive on forced us to buy extra insurance for £160. This is a scam. I already left them a review on Google. We are very disappointed with the experience withAuto E. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 9
FARO, PT - Reviewed by PAUL - 07 September 2018
" I'm a repeat customer. Good selection of operators provided and the prices are always very competitive. "
" The pick up process was difficult, there was no system to get on the courtesy bus, so it was hard to get on with 2 children when people were running to get their bags on by jumping the queue! "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by ALAN - 01 September 2018
" Excellent friendly team and service "
" Excellent friendly team and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETA - 31 August 2018
" See above "
" I had to wait for 3 minibuses before I could get to the office and then waited 45 minutes to get served- not very good experience and would not choose again. I appreciate that it is high season but not the company for me again. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 8
LISBON, PT - Reviewed by CUSTODIO - 29 August 2018
" I have used last few years and I had no problems "
" very friendly people "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KAREN - 28 August 2018
" No problems about Auto Europe but do have concerns about the local services you represent given the up selling. "
" overall found them efficient polite and helpful. The car ran well but was pretty battered externally. Main cause for concern was that although we had excess insurance under a separate policy the counter staff claimed (without looking at the documentation) it didn't cover vandalism, fire, etc. only accident. We were aware of this up selling tactic and stood our ground but he still persisted - this spoilt an otherwise very good service. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by OSVALDO - 27 August 2018
" Good service "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KATHERINE - 26 August 2018
" It was by far the quickest rental car drop off we ever had! Very happy with it. "
" Great staff, very friendly and welcoming. My only comment would be about the condibtion of the car: it was not properly cleaned. Not dirty, but really dusty inside and outside it looked like it was only rinsed rather than washed, so the dusty strikes were all over the car. However we had a very pleasant driving experience and nothing went wrong with the car (apart from the boot not shutting properly and needing an extra push!). "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by NEIL - 26 August 2018
" Always had good service from Auto Europe and continue to use them. "
" Have used Drive on before in April and received a good service good clean car. This time in August a really dirty car, the windscreen was disgusting making visibility unsafe and inside the car dusty, dirty. The cars have a lot of miles on the for a rental car 50-60,000. I had to return a car due to one of the tyres being bald on the front and as i saw it unsafe, illegal in my eyes, this was changed easily but i had to return to the centre to do so. A lot of pressure is put on you to take out further insurance even after i had taken out the full coverage with Auto Europe. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 4
FARO, PT - Reviewed by EDWARD - 22 August 2018
" Not one I would like to experience again ! "
" Pick up was atrocious delayed getting to the company totally disorganised staff did there best but it wasn't good enough waited an age for the car which wasn't ready. They put it through the car was as it was filthy which broke down with the car in it ! Waited another age for the people to extracate the car. Then the condition of the car was very poor. Scratches & marks all over the bodywork. The rear seat was broken so we where unable to lower it to get our luggage in. All round a very poor show. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 2
FARO, PT - Reviewed by JONATHAN - 21 August 2018
" See above. Price good, but does that come at a cost of quality? "
" Car was in poor state, needed a service (warning light which I advised of before leaving the collection point), battery in key fob gone, scratches on nearly every panel. Also, the desk people were very pushy on the additional no claims insurance cover. All sorts of stories such as Portugal very busy, people always bump you in car parks etc. I explained I sort my own No Claims cover seperately to which the guy became totally not interested in me any longer other than vague threats about no damage or will be an issue. To then see the scrapes on the car, left me concerned that would try and claim I caused them, given there were so many it's hard to capture them all! "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 2
LISBON, PT - Reviewed by SHENI - 20 August 2018
" I have always found Auto Europe to be a good service "
" At pick-up I did not like the pressure the counter staff put on me to pay to reduce my excess - was quite forceful but I declined. At drop off a) they incorrectly charged me for motorway tolls and b) they took a really long time to close my hire in their computer system "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 2 Condition of the Vehicle: 7
FARO, PT - Reviewed by LLOYD - 18 August 2018
" The car I book wasn't available, which was a VW Golf, with GPS so they said they would upgrade me, which they didn't, they gave me a Seat Leon estate! A Seat isn't a upgrade to a Golf! Especially one in this condition, every panel had marks, the interior was filthy! It said it needed a oil inspection the intire time I had it, I filmed the car before we got in it, this was after the sold me the extended cover, which I would not have bought if I knew it was for this ridiculous vehicle. There is only one way you can get justice for service like this! One is leaving this review, and another is to never spend money with this company again! People make mistake, but this was diabolical! And I'm still waiting for my deposit to be returned! If it seems to cheap there's is usually a reasons why, quality comes at a price, a lesson I will never forget! It's not that they didn't have good car's, they treated me, like they didn't care what I thought the intire time. "
" The car I book wasn't available, which was a VW Golf, with GPS so they said they would upgrade me, which they didn't, they gave me a Seat Leon estate! A Seat isn't a upgrade to a Golf! Especially one in this condition, every panel had marks, the interior was filthy! It said it needed a oil inspection the intire time I had it, I filmed the car before we got in it, this was after the sold me the extended cover, which I would not have bought if I knew it was for this ridiculous vehicle. There is only one way you can get justice for service like this! One is leaving this review, and another is to never spend money with this company again! People make mistake, but this was diabolical! And I'm still waiting for my deposit to be returned! If it seems to cheap there's is usually a reasons why, quality comes at a price, a lesson I will never forget! It's not that they didn't have good car's, they treated me, like they didn't care what I thought the intire time. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 1
PORTO, PT - Reviewed by THERESE - 13 August 2018
" In future I would only use if I knew who the car provider was before booking. "
" Impossible to track down the representative at the airport. Wasted an hour and finally got a taxi to take us to their offsite office. Hired an automatic car which had obvious problems and rolled back on hills in drive mode and rolled forward on hills in reverse mode. An auto car that needed a clutch???? Car was dented, bashed and scraped all over. Not impressed. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 3
PORTO, PT - Reviewed by GEMMA - 12 August 2018
" Easy from start to finish, lovely car, great helpful staff! 1st class service thank you "
" Would highly reccomend drive on holidays!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEVEN - 03 August 2018
" Usually car hire companies try to rip you off in some way. Drive on didn't and explained everything clearly "
" Hassle free car hire, as it should be "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by R - 31 July 2018
" As 3 above poor meet and greet knfo! "
" Poor meet and greet. Should have directed us to P4 for shuttle not arrivals info point... caused 1.5 hr delay in our travels and completely unacceptable "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MERVYN - 31 July 2018
" Have used Auto Europe a number of times - this was only bad experience "
" Long wait (35 minutes) for airport pick up to vehicle. Chaotic at garage with people waiting for vehicles and pick up. Car had low engine oil warning and dipstick broken so unable to check "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 7
LISBON, PT - Reviewed by WESLEY - 27 July 2018
" Great experience - easy, clear, quick to make changes if necessary. Thanks! "
" Excellent! One of the best car rental companies we have used. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CAROL - 24 July 2018
" No problems with booking or your company on the whole but just need to see how you handle my compaints about Drive On. "
" Absolutely terrible company. I had to stand in a queue for over 2½ hours before reaching the desk, and then it took a further 25 minutes to actually process my booking, even though it was straightforward and I had all documents ready. The person at the counter was adamant I had to purchase their Excess Waiver insurance for Euro168 and was quite stroppy when I pointed out that my booking included this and that I also had seperate Excess Waiver insurance. He said they were useless and basically called me an idiot for not taking out the further cover with them. When I mentioned the Sat Nav he insisted it was an extra Euro10 a day even though I pointed out it said GPS in the comments. He said "yes, but you still have to pay us for it". It told him not to bother, which made him even more annoyed. As he was completing the booking I showed him where it said the GPS was included on the voucher and he snapped back "it's in the car" - an admission that the extra Euro70 charge for the week was a con. The booking was on a 'full to full' basis - however there was only half a tank of fuel in it. Obviously this makes it harder to judge the amount of fuel for the return and I ended up returning it with 3/4 in the tank. Given the level of service I feel this was a deliberate ploy on their behalf to extract extra fuel from their customers. All through the process the person on the counter was talking to his colleague on the next desk and complaining about not getting me to sign up for anything - assuming (wrongly) that I did not know enough Portuguese to get the drift of what he was saying. I will never book a car from Drive On again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 6
LISBON, PT - Reviewed by CLIFTON - 03 July 2018
" Overall we were quite satisfied with the level of service. Shuttle service to pickup & return to airport a bit shambolic. The depot far too small to accommodate the business at the time of year. The car was dented & scratched, the light came on within a few miles saying it was due for service & oil change. This did not make ease of mind for travelling. The dents etc were officially documented etc, but despite that, it was not of good condition. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 5
FARO, PT - Reviewed by ANTHONY - 03 July 2018
" We feel we were conned into taking out the extra insurance, which we realised we never needed. Never again! "
" We were Greeted by a very surly member of staff. Who made us feel under pressure and intimidated to purchase their own insurance, even though we had taken out our own excess insurance. They told us even if you have a tiny little scratch on the car it would cost us at least £300. So we were under pressure and intimidated to pay out an extra €179.00. We were kept there until we agreed to pay for their own insurance, which we never needed as we found out later! We have since found out other people on holidays with us had the same experience with Drive on Holidays. We have never experienced this before in our 15 years of hiring a car from various other companies at Faro airport. We will never go with this Drive on Holidays company again, and will be warning others to AVOID!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by GARY - 30 June 2018
" As above. "
" The only complaint that I would have is that the staff were too busy to give the service one expects. I had a three week rental and staff were very eager just to get rid of us as quickly as possible. "
Value for Money: 9 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 9
FARO, PT - Reviewed by ALLAN - 27 June 2018
" All was well but I did think it was unnecessary to charge each of us (3 hiring in my family group) 30 euros each for a late pickup, although this was within the written terms and conditions. "
" The airport meeting on arrival was a shambles. Our flight was an hour late and it took us ages to find the representative who was SITTING ON her greetings board outside the airport and not at the agreed meeting point. However once found the transfer worked well both ways. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 25 June 2018
" Will definitely use auto Europe again "
" Heavy sales pressure at rental desk to take there insurance, even though we had taken out the deposit insurance with you. Claimed that what you were selling was useless "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PORTO, PT - Reviewed by FRANK - 24 June 2018
" As above "
" Have used auto Euro about ten times always get car from drive on holidays and have never encountered a problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RICHARD - 23 June 2018
" I was asked why I didn't read clause 12.5 on page 16 of my contract to find out I had to pay 'drive on' £2k for insurance when the site told me it was included! "
" Awful service and lots of hidden costs... I would NEVER EVER use them EVER again! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by MARK - 19 June 2018
" As Above "
" I prepaid in full for my hire before we went online. Because there was a problem with my credit card and they could not take the money off it I had to pay another 144.00 Euro to get my already paid for car hire so I was paying twice for the same hire. This is absolute ripping off your customers. The staff were not at all helpful just shrugging their shoulders and giving me no choice. I felt held to ransom because I needed the car that's why I hired and paid for it in the first place to stop any problems when I got there. I have hired loads of cars from all over the world and the way I was treated was appalling. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PATRICK - 21 May 2018
" I was very happy with the car and the service "
" I was very happy with the car and the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by COLEEN - 16 May 2018
" clean and tidy vhicle. helpful and friendly staff "
" easy and quick service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by COLIN - 13 May 2018
" Overall we were very pleased with the service that we received from Drive On . The car proved comfortable, reliable and economical. Great value for money. "
" Very pleased with service provided. Only difficulty and drawback was finding location of shuttle bus as first time we had used Drive On. Bus was rather full and my partner had difficulty sitting comfortably on a seat due to size of other passengers. Return was very different, we had the bus to ourselves. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAMES - 11 May 2018
" Auto Europe provide an excellent mix of well known brands & local suppliers. Gives range to suit all budgets. We always use Auto Europe and have for many years. Takes away all the nonsense of should you book early... as you can cancel up to 48 hours before. "
" Staff very helpful & friendly. very efficient. Very happy with whole experience... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 09 May 2018
" Will use Drive On again "
" The price was unbeatable £25 for 3 days car hire. The shuttle bus to pick up car and condition of car were less good but understandable for that price! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
FARO, PT - Reviewed by ANDREW - 03 May 2018
" Very friendly staff. Only a few minutes from the terminal. Would recommend. "
" It's the 3rd time I've used Drive on Holidays. Never had any problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by BRIAN - 02 May 2018
" Use Auto Europe. They are the best. "
" A nearly new car, in good condition, at an excellent price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 01 May 2018
" Enjoyed it, but does help that they use Seat cars "
" Its a long walk from the airport terminal to car-park 4 with luggage in the pouring rain. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PORTO, PT - Reviewed by NEIL - 03 July 2015
" Drive On are very insistent that you rent a Via Verde motorway transponder at 1.50eu plus tax per day even if you don't intend to use motorways. They say you can get fined at home by credit card if you travel on motorways without one and you can't pay cash tolls(not true). The motorway toll system in Portugal is very confusing. I paid 1euro in tolls and 18.50eu in transponder rental. On one motorway (A7) the transponder didn't register and apparently i will be billed later!! Is this common practice?? "
FARO, PT - Reviewed by CLIVE - 01 July 2015
" No problems good service "
LISBON, PT - Reviewed by RICHARD - 28 June 2015
" Although it's out of the control of Auto Europe, some kind of indication towards what the additional costs that could be expected i.e extra insurance. "
" Would not necessarily rate Drive On as better or worse than other rental car companies. "
PORTO, PT - Reviewed by CHRISTOPHER - 24 June 2015
" Extremely good value for money, the site was clear and easy to understand. "
" I wasn't happy with the collection of the car, as the representative kept trying to sell me additional items which I didn't need or want, he was very persistent. Returning the car was an excellent hand-over. "
PORTO, PT - Reviewed by DAVID - 21 June 2015
LISBON, PT - Reviewed by IAN - 17 June 2015
" Car fine.pick up good. without nav system,very difficult to find location for return. Mis sold a toll gate system,given the impression that whst we psid extra at point of collection,would mean not having to pay toll charges "
PORTO, PT - Reviewed by STEPHEN - 16 June 2015
" Good service, exceptional price. Very expensive insurance which we declined having taken an annual excess policy. "
LISBON, PT - Reviewed by ADAM - 14 June 2015
" Provided awful child seats - I would like a refund immediately. "
LISBON, PT - Reviewed by JASON - 13 June 2015
" Obviously tried the usual tactics to sell me add ones but not pushy as I had my own excess protection cover and didn't require the toll transponder. "
FARO, PT - Reviewed by SULTAN - 03 June 2015
" Insufficient informationwas given after reservation. When I arrived to Faro I didn't know where to go, there was no counter for Drive On Holidays, the method used to find the company is different from anywhere I have been to. I had to ask around the airport until I found a guy with Drive On Holidays sign, Auto Europe should have informed customers how to find the rental companies "
" There was hidden costs and new rent system that I have never encountered before. I had to pay 1,800 euros deposit that I wasn't aware of. "
PORTO, PT - Reviewed by ADEBAYO - 31 May 2015
" Have used you for many years, for holiday hire in Portugal we always come back. Not happy with company you linked us to this time. Maybe you should review them. "
" When we collected the girl was very stressed as office was busy - understaffed.She told us to return car with a half tank, which we did. However, on return we told it should have half tank plus one more division. Despite same girl being there, they denied that we could have been told just a half tank as the check out paper showed half tank +. Either they did this deliberately or they are just inefficient. On return we were charged 200 euros for a tiny chip in windscreen that they said was not there when we took the car. I have no knowledge of this happening during trip, but had no option but to pay. I have photo of chip. When we collected there was an irate man returning; when we returned there were two, not including us 200 E for one tire! "
FARO, PT - Reviewed by STEPHEN - 28 May 2015
" It should be 'Drive on Holiday' on your documentation as there was confusion when meeting the greeter in the airport foyer. She was unaware, as were we, that ' Drive on' was the same company as 'Drive on Holiday'. It was only when we went back to her and gave our name that she found it on her list. Otherwise we were entirely happy with the service. "
FARO, PT - Reviewed by KEVIN - 26 May 2015
" when we arrived to pick the car up there were only two people on duty and we had to wait about 30 mins.I the staff were very rude and trying to sell more insurance when i had all ready purchased the refund policy off yourselves. "
PORTO, PT - Reviewed by RICHARD - 21 May 2015
" No problems, speedy transaction on website and good price. "
" Drive On - There was a bit of confusion initially at the airport and I had to point out to the lady where my voucher showed 'Drive on'. Also the first impressions were not that good as the courtesy bus was a bit shabby. Apart from that all was ok. "
LISBON, PT - Reviewed by JOSE - 20 May 2015
" No issues. All went as expected. "
" I am glad I found this rental company. This year I have used them three times with no issues. Staff are very friendly and helpful. I see them chat and smile with customers and I've not seen no arguments which is usual mainly on car returns. This, in my opinion is how the company is very clear on the conditions and options went picking up the vehicle. The only issue is them not been at the airport, but you can't ask for all. Transport is fast, even very fast at times with road pumps not good for anyone with back problems or injuries. "
LISBON, PT - Reviewed by JAMES - 19 May 2015
" Great service, very smooth process "
" Great service, very smooth process "
FARO, PT - Reviewed by KENNETH - 19 May 2015
" make it clearer that it is not an auto europe rep I should be looking for at Airport. The Drive On rep was also not at location specified "
" grumpy driver at pick up and very slow process "
LISBON, PT - Reviewed by LEONARD - 19 May 2015
" The car examination was very exacting. More information sould have been given on the tolls system. "
LISBON, PT - Reviewed by ROBERT - 18 May 2015
" We hired from Lisbon at your 'City centre' address. This is nowhere near the city centre and there is more than one Rua 25 Abril ~ we went to the wrong one and incurred a long taxi ride and fare in the process. A clearer indication of the actual location would be helpful. That aside, the service and the car were both excellent. "
LISBON, PT - Reviewed by JOSE - 17 May 2015
FARO, PT - Reviewed by DEREK - 15 May 2015
FARO, PT - Reviewed by JEFFERY - 13 May 2015
" excess insurance wording still not clear "
" no one at the meeting point 1.5 hours wait to collect the car "
FARO, PT - Reviewed by MARTIN - 12 May 2015
" Very good overall but this time I didn't receive my final booking confirmation and voucher (whether oversight on your part or email error I don't know) and had to remind you. "
" They were extremely helpful and courteous. "
LISBON, PT - Reviewed by ANTHONY - 06 May 2015
" We got the car which was advertised which does not always happen and the whole process ran smoothly "
" Excellent service. Almost new, clean car. Very well organised with minimal wait at pick up and return point. "
FARO, PT - Reviewed by JOANNE - 06 May 2015
" Always offers the best deals and value for money "
" Excellent shuttle to/from the airport as located just off the airport so no additional airport tax to pay. Value for money. "
PORTO, PT - Reviewed by MARTIN - 02 May 2015
FARO, PT - Reviewed by DAVID - 28 April 2015
" easy booking and great price display for easy comparisons "
" Off the airport but easy to link up with. Good service with no hassles & good car provided. "
FARO, PT - Reviewed by JOHN - 27 April 2015
" Always there even when there is a problem!!! Thank you always. "
" So slow on pick up from airport. So slow when registering to pick up car. Very hard sell and pushy to get customer to take out THEIR insurance, even when you show them that you are already covered by your own insurance!!! Very poor instructions for returning the car. No instructions on car and/or local laws. Not enough staff employed to offer a proper service. If they are like this in April, I would hate to think of the time wasted and the quality of service in mid summer!!! Would think twice about using them again!!! "
FARO, PT - Reviewed by NIMESH - 14 April 2015
" Very happy with the service, the answers to a couple of questions I had and my booking. "
" Very good rental service for the price. I was worried the transfer process would be slow but was fine. Slightly slow on the paperwork to register. 3 very minor negative points - (I) the excess not covered by insurance was Eur 1500 which seems very high. Other renters had lower excess amounts; (II) they tried to sell excess reduction insurance quite hard at EUR 16 per day; (III) there was an extra charge of EUR 18ish for using the motorway toll tag system for 10 days - and no other option was given for how one may pay the toll directly. Would use again and have recommended them to a friend already. "
LISBON, PT - Reviewed by NIGEL - 14 April 2015
" Very happy with all aspects of the hire and the speed of service collecting & when returning the car "
FARO, PT - Reviewed by PETER - 17 March 2015
" we have booked with you several times.Each time has been very satisfactory.Good service and good clean vehicles. "
" I could not fault their service,.they were polite friendly and efficient. "
FARO, PT - Reviewed by PHILIP - 06 March 2015
" excellent service. great prices. everything happened as you said it would.your car supplier in faro was brilliant. "
" drive on car hire in faro were excellent .very efficient very organised very professional and very very nice people.definitely the best car hire company i have used in 15 years of travelling around portugal. "
LISBON, PT - Reviewed by DHILAN - 03 March 2015
" All good, information is clean and clear. All as expected. Another great experience to my satisfaction. "
" The staff was the greatest staff ever but the location was in fact poor but that wont change the review. Sonia at the counter, she is a DOH star, and I'll give her 5 out of 5 points, she totally gone above & beyond my expectations. Very talkative person and totaĺy willing to give an helping hand.The airport shuttle driver also a really great guy and left me in the airport on time for my flight and wished me a great flight back home. Overall 5********* totally recomendable for their cheap insurance and great fuel policy and lower excess and because of their staff not demanding stuff over the counter like many does for their individual comissions. Overall, another great experience! "
PORTO, PT - Reviewed by DARYL - 01 March 2015
" Verry good experiance,thank you to Drive on portugal. "
" Very good in all matters "
LISBON, PT - Reviewed by MARIA - 23 February 2015
" As always very satisfied. "
" Friendly service but van a bit high to get in and a bit old. No complains. "
FARO, PT - Reviewed by WILLIAM - 04 February 2015
" I have never had any problems renting through your company. "
" I had a good experience. The staff were pleasant to deal with and i appreciated not having to pay for a full tank of fuel at the beginning of the rental and then try to judge it so that I gave the car back with an empty tank. "
FARO, PT - Reviewed by STEVEN - 17 October 2014
" Good service "
" Bit lengthy at check-in. 1 hour plus. Office was very busy. Staff very friendly and helpful. "
FARO, PT - Reviewed by NICHOLA - 11 October 2014
" It is easier to do this over the phone than online - there are too many permutations ... "
" Pickup from the airport was smooth. Despite three staff, there was only one person at the desk and it took 20 minutes per person (booking) to handle. A big deal was insisting on a credit card in the name of the person who had done the booking AND was the main driver to take the deposit from. We waited for over an hour in a queue of three people. "
PORTO, PT - Reviewed by KAYE - 14 August 2014
" I suggest that you make CDW optional: I was already insured and did not need your cover. "
" Car was fine and staff were pleasant. Unfortunately we were not met at the airport at the arranged time, I had to make a number of calls to the office [only one of which was answered] and the consequent delay meant that after driving up north [Arcos de Valdevez] there was no time to do what we had planned for the afternoon. "
PORTO, PT - Reviewed by SR - 21 July 2014
" Best car hire firm in the world...used them in Spain, UK, Portugal, USA, Germany and UAE...always best prices and fantastic service "
" Bus slow to arrive and cars a bit beaten up but did the job OK "
PORTO, PT - Reviewed by LAURIEL - 06 July 2014
" Really easy to change and always good prices "
" Great car - new and easy to use, however Drive on was on a shoe string. We had instructions that were wrong and ended up waiting half an hour when the place was a 5 minute walk - better instructions would have helped. Also very busy with few staff - no explanation of car and auto stop/start at lights "
LISBON, PT - Reviewed by CRISTIANA - 23 June 2014
" Great costumer service "
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