EASIRENT GREAT BRITAIN Car Rental Reviews

GLASGOW, GB - Reviewed by PHILIP - 12 September 2022

" Already said why "

" Was a overall good experience unfortunately they put the wrong return address which resulted in us almost missing our flight "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LIVERPOOL, GB - Reviewed by JOHN - 27 June 2022

" The two blokes at the Liverpool drop off were exceptionally polite and helpful "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LONDON, GB - Reviewed by PAUL - 21 May 2022

" My wife and I have used Autoeurope for over 10 years. You have helped and supported with occasional disputes with rental companies and I would always use tour services. "

" Easy and conveniently positioned, this is the second time my family has used Easirent. The staff are courteous and friendly and their prices very competitive. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LIVERPOOL, GB - Reviewed by CRAIG - 05 May 2022

" See above. Tried ringing auto Europe to find the phone was not manned and not contactable. Will never use again after using for many years. "

" Flight arrived late due to an issue on the runway. When easirent were told out car was given to somebody else and that booking a no show which left us stranded in Liverpool airport and having to pay for alternative travel and cancel weekend plans. To compound this the staff were the rudest we have ever encountered. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LIVERPOOL, GB - Reviewed by JOHN - 02 April 2022

" I have not received a response to my complaint. It's not acceptable "

" I have discussed my experience with AutoEurope. I have not received any further comment despite expecting to. The drop Easirent office was not/did not open for the return of the vehicle. I have requested, and expect, a full refund "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 6

LONDON, GB - Reviewed by ANDREW - 21 March 2022

" As above "

" Competitive price and different return depot easily arranged. Drop off at Birmingham very efficient and driven bsck to the railway station. Collection was not so good as had to get to depot via hoppa bus thst didnt turn up - had to get taxi which cost £17!!! "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by ANDREW - 16 March 2022

" Efficient, courteous, value. Thank you for getting me out of a tight spot. "

" Efficient, courteous, value. Thank you for getting me out of a tight spot. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by HUGH - 13 March 2022

" Useful to compare companies particularly as we had a different drop off point and companies policies do vary "

" Easirent provided better value as they are based off the airport site. Provided you have time for collection and drop off the cost difference is worth considering. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by EVA - 12 March 2022

" I don't have a credit card so I had to pay an extra £60 for insurance and also I wasn't expecting to pay extra for unlimited mileage. Nobody was in the office when I was dropping off the car even though it is stated on the website that they're open that time. Nobody was answering the phone either. "

" I don't have a credit card so I had to pay an extra £60 for insurance and also I wasn't expecting to pay extra for unlimited mileage. Nobody was in the office when I was dropping off the car even though it is stated on the website that they're open that time. Nobody was answering the phone either. "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 10

LUTON, GB - Reviewed by FRANCISCO - 03 March 2022

" Luton Airport- not easy to find, customer service poor at check in, better when returning car. Limited mileage and extra charge for insurance "

" Luton airport rental -Not easy to find, customer service poor "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 6
Condition of the Vehicle: 7

LONDON, GB - Reviewed by MORGAN - 23 February 2022

" The worst hire car experience ever. I booked through skyscanner where I filtered for hire cars only located at LHR. It turns out you are not at LHR and don't even have a service desk there. You then passed the booking onto another company Easirent. None of this was made evident until after I had paid. I tried to call you 10 times to confirm and/or cancel but you dont answer the phone. The easirent experience was worse. You are completely misrepresenting your service and location to customers. "

" The worst hire car experience ever. I booked through skyscanner where I filtered for hire cars only located at LHR. It turns out AutoEurope/Easirent are no where near LHR. By the time you answered your phone and told us where to hop on your bus and it stopped at 10 other places it had taken 2 hours to get from the terminal to the hire car location! Followed by another 45 minutes for the desk person to find and do the paperwork. A staggering 3 hours terminal to driving away. The car clearly had unmarked damage on it so thank god I spotted that and told them before we left to avoid that nightmare. Then when we dropped it off the bus back to the airport was nowhere to be seen thus we had to pay for a taxi to get back to the terminal. I expressed my disappointment to the lady behind the desk who acknowledged it was a known problem but some guy wearing a tracksuit aggressively came up to us and said "we are cheaper, every hire car company is the same" at that point we felt unsafe and I even felt unsafe for the girl behind the desk as this guy stood over her. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 5

LUTON, GB - Reviewed by DAVID - 21 February 2022

" Apart from comments above, very happy with the overall experience "

" I find the attempt to sell additional, unneeded insurance, when you have purchased full cover via the broker, to be irritating and grating. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LIVERPOOL, GB - Reviewed by PETER - 08 February 2022

" Auto Europe service was satisfactory, particularly in respect of my cancellation of hire and request for refund. "

" As a result of the appalling service from Easirent I cancelled the car hire and have requested a full refund. Auto Europe have a copy of my email regarding the failure to provide pick up from Liverpool airport. If you require a further copy of the email please advise me. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

EDINBURGH, GB - Reviewed by MALCOLM - 03 February 2022

" Always use autoeurope. Best price on the market. "

" Very easy car rental. Shuttle bus picked us up at the airport & the drive was only at short distance. Easy check in with friendly staff. Return was easy too. Definitely recommend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by JAMES MARTIN - 02 February 2022

" Fine no problem "

" Rented twice from them in a month and still not received deposit from first rent never mind second,had to pay 1500 pounds each time and waiting more than 3 weeks for a deposit return is not acceptable "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BIRMINGHAM, GB - Reviewed by YUSUF - 27 January 2022

" Best avoid "

" Shabby office, unprofessional, feels like they are on a money grab. "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 10

LONDON, GB - Reviewed by LOYCE - 22 January 2022

" I now doubt the partners you choose so could not recommend using AutoEurope "

" Car dirty not cleaned . Car fuel almost empty on nominal full to full rental . Agent pushed additional insurance despite us taking CDW with you Agent difficult to deal with. Told me I should not trust your CDW insurance and insisted their additional insurance was the only way On return tried to allocate wheel damage to me but I had to prove the damage was there when I collected the car ( had photos ) If you value the reputation of AutoEurope I advise you to remove this company from your listing "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LONDON, GB - Reviewed by CLAIRE ELIZABETH - 17 January 2022

" Awful. Will leave a negative review online "

" Appalling. I had issues with my credit card at check in - this meant unless I paid out huge daily excesses I couldnt hire the car. Spoke to one of your colleagues and was unable to get a refund - £70 wasted and no car. I was told by the car hire company, if I had booked through them I would have eligible for refund. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by ANTHONY - 13 January 2022

" Overall good, easy to use, good price and no problems in booking, pick up or drop off. "

" Quick and easy to complete the paperwork both at pick up and drop off. Well explained and very pleasant staff to deal with. Both staff very friendly and helpful - dealt with everything really quickly. Car itself was good, easy to drive and good size but little annoying that no manual included, washer bottle was empty and warning light came up almost immediately for oil change/service. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 6

LONDON, GB - Reviewed by SHEILA - 12 January 2022

" Not a good one as I believed taking full insurance cover I would be refunded if I needed to cancel late as a result I lost all my money "

" I took out insurance cowering late cancellation...when I tried to cancel l was told I wasn't entitled to a refund felt very let down as I always used this firm "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BIRMINGHAM, GB - Reviewed by MALIK - 12 January 2022

" Not good "

" I didn't get my money back. I cancelled the booking. Please arrange to send my money. Thanks. "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LONDON, GB - Reviewed by ANNE - 05 January 2022

" Unlikely to use Auto Europe due to the experience with the additional costs "

" Easirent were fine and we were happy with the car - the only complaint I have is the additional driver charge was more than stated on the voucher and I was left with no alternative and had to pay the additional cost "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 10

LONDON, GB - Reviewed by JOHN - 01 January 2022

" As stated above. I think you are very very bad company and you have stolen my money. But I'm sure you don't care . "

" Having been banned by the French government to travel to the UK for 18th December, I contacted your web site, you referred me back to the site I purchased my car location. Unfortunately for me I contacted them on a email address that was on there web site but was not the correct address for a request to postpone my location. I contacted them before my rental began by phone only for them to say that it was too late to get a refund or credit. To I paid for nothing!!! Was do you think about that? "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BIRMINGHAM, GB - Reviewed by MICHAEL - 19 December 2021

" Excellent customer service, best prices offered and will,without doubt, use AutoEurope in the future. Thank you. "

" Would most definately recommend Easirent at Birmingham airport. Service by all staff and shuttle experience was excellent (just a few minutes drive from the airport). New car, immaculately clean & great value. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by DAVID - 17 December 2021

" Always a pleasue to do business through, have my doubts about recommending Easirent on your site, "

" We arrived in Manchester on 4th December, after a horrendous flight, when we had to abort our first landing. we were conscious of a medical appointment which we couldn't be late for. We rang the office of Eazirent and they said they would meet us in 15- 20 minutes at bus stop D. When we go there, there were 3 other ladies waiting for the bus, they had been waiting for over 20 minutes. We had a final stop, for another 2 people the bus now full (so I think the office was waiting for this to save money and petrol) which is fine. We arrived at the depot, and were driven into the storage place (because it was raining) as the place was filthy, so disorganised, not a good start to our first impressions. We were then walked through a storage place for car seats (equally as filthy and disorganised) There was a customer trying to get his return flight, eventually the 'customer service' person started speaking to us. He took our passports and details, and then asked if we could stand further away as the first customers details was there. For one, we wouldn't be able to see without our glasses on and the customer service operative had out details in his hand for all to see....... He didn't however, ask the first customer to move away from our details We eventually got sorted, all the customer service person wanted, was to up sell the insurance etc. He then asked us to stand back and started to deal with the other ladies, who had a long discussion, about insurance, who was going to drive the car. We were conscious about getting to our appointment, and asked how long he would be, to be told to take a seat and he would be there shortly. By this time, we were getting very frustrated as they were still discussing what to do, He was just standing back waiting for them to decide. He could have met us in the filthy depot to get the car sorted and the ladies would have by then decided. Eventually he did just that and asked us to meet him in the depot. We only knew the entrance we came through, and couldn't get back in, Until someone walked out from the toilet and we asked him to let us through He had to go through the office to let us in. When we got into the depot. we said we couldn't get through and he said we should have walked round (we didn't know how to get there and it was pouring with rain, which we told him. He then started saying how abusive we were and that he wouldn't take this. We said we werent listening, and get the car sorted and we would be on our way. By now probably (and we were late for the appointment) We took the car, with only 3/4 a tank of fuel, a windscreen wipe that scraped the whole time we hired it and went on our way (Obviously no pre hire inspection) When we got back to drop the car off, we got a lift back to the airport, where he then started to lecture us on how we would never be allowed to hire of them again. We totally understand that this is a pressurized job, as we are sure there is commission involved in the upselling as they get very upset when anyone says no to this service, but surely, Customer service should be King. If he had dealt with one customer at a time, then we would all have left happy. No one was wearing face masks apart from the customers. Very sad to say, but we are coming back to the UK often next year, and sadly wont be dealing with this Company again. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 4

MANCHESTER, GB - Reviewed by GHASSAN - 11 December 2021

" Very bad. Never again. Better to go for a professional car rental like Avis, budget etc... "

" You pay less but very poor service. Car reserved never available and end up paying more. Staff arrogant and advise to read the contract very carefully. They were asking for proof of address something new when renting a car, "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LONDON, GB - Reviewed by KATE - 07 December 2021

" They were fine "

" Harry was incredibly patient and helpful. I would rent a car from Easirent again due solely to his kind customer service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LONDON, GB - Reviewed by ANDREW - 07 December 2021

" see above "

" The car was decent by when i brought the car back they levied a £190 charge and £80 admin charge for a small scratch on the front bumper. I had no idea it was there and it couldve easily been there on collection. The staff were very unsympathetic and matter of fact as if i was trying to have them over. I will refuse the charge with the credit card company. I've been an autoeurope customer for a long time and this has really put me off using you again - sorry. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MANCHESTER, GB - Reviewed by JEFFREY - 07 December 2021

" quick and easy. a good alternative to the 'big car rent companies' found at the airport arrivals. "

" Users pay Auto Europe insurance for the vehicle which appears to be useless as we were asked again to pay insurance at Easirent - double whammy! This I found to be unacceptable and is why I give a low score for recommendation to a friend "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LIVERPOOL, GB - Reviewed by ADRIAN - 05 December 2021

" Really good quality car. Didn't use the car as much as I would normally as we had snow for three days. But would recommend and reasonable prices. "

" Very good service staff very friendly and helpful. Give service after 6 o'clock. Very good price good quality car. The only thing I've never had before is a limit on how many miles she did.Normally go to enterprise to hire cars but did not hire after 6 o'clock we landed at Liverpool Airport at 6:10. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by ALASTAIR - 04 December 2021

" Very efficient booking process. However, i entered 'collect in terminal' as a prerequisite, as I was arriving late and flying out at 6.20am. To find that it was a 40min shuttle bus ride away, buses only 1 per hour and not running early enough in morning, made this mistake on their or your part very frustrating. Otherwise, good value for money. "

" Great service and car in excellent condition, but strong smell of cigarettes disappointing. I entered 'collect in terminal' as a prerequisite, as I was arriving late and flying out at 6.20am. To find that it was a 40min shuttle bus ride away, buses only 1 per hour and not running early enough in morning, made this mistake on their or your part very frustrating. Otherwise, very good value rental and highly economic fuel consumption. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

LIVERPOOL, GB - Reviewed by JOHN - 29 November 2021

" above "

" Took me 1hr 40 mins to find and then I got a cab On 27th departure my sat nav was useless and the address on my details were wrong,,,,,The worst experience ever for car hire When I brought the car back on 26th nobody checked the mileage or car "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

LONDON, GB - Reviewed by AHMED - 28 November 2021

" Reap off no good Very bad service there was person served me at Heathrow airport he name is abdul very bad service I will never recommend easirent to any body "

" Very bad service I will never book again with easirent "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LUTON, GB - Reviewed by HAYLEY - 25 November 2021

" Pay for all inclusive insurance not only did we not get the car you kept all of or booking fee "

" Didn't get the car because of a problem with name on the credit card but you kept all of our booking fee even the extra money we paid for all inclusive insurance "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by SUSAN - 25 November 2021

" Take easirent off your site, older guy very rude "

" No pick up or drop off, faulty car, the older man was rude I have a video of him verbally abusing us when we asked to be dropped at airport "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BIRMINGHAM, GB - Reviewed by ANTONIA - 15 November 2021

" Great car at great value "

" Telephone Staff needs to be more patient "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 10

LIVERPOOL, GB - Reviewed by JOHN - 23 October 2021

" You would think that in covid times that a rental car would be at least cleaned and vacuumed out ! We had to wipe down all the handles and controls! Not what you expect to have to do late at night. "

" The pick up of was reasonably good. The staff were very good. But the car was not clean inside or out. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 4

LIVERPOOL, GB - Reviewed by GRANT - 21 October 2021

" Off airport companies should be made much clearer. "

" After following instructions on leaving arrivals Hall to head for meeting pick up we were left waiting with no collection. We phoned again to be told we wasn't there and they are now dealing with other people and cannot give us a collection time. This simply wasn't true but we were made to feel like liars and felt like they were goading us into complaining and then we wouldn't have got a car at all. We won't be using easirent again. "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 4

LIVERPOOL, GB - Reviewed by ANNA - 18 October 2021

" You seriously need to look at your airport shuffle service at Liverpool airport. When I went to where I was told to meet I waiting with another group and we rang every 10 minutes , each time told someone was en route to pick us up. When the person came he told us we were waiting in the wrong place and made us walk for 5 minutes with our luggage. When we said that this was not a good service he said 'yes I know'. No apology. I was late en route by an hour because of the chaos of pick up and deeply frustrated. "

" Terrible experience of pick up at airport. When (after 45 minutes of telling us they were on their way) they turned up they were so unapologetic as if it was a surprise to them that we were there. None of the conditions of my booking were honoured - my booking said no money to be taken on card, but I was asked for £200 deposit. My booking said full tank of petrol and I was given it empty. The words totally meaningless and no one in the company seemed to care about the service they were giving. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

LONDON, GB - Reviewed by TERY - 15 October 2021

" See above "

" Your site says airport based. It is 15 mins by bus. Plus a 20 min wait "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 7

LIVERPOOL, GB - Reviewed by JULIA - 11 October 2021

" This was the worst hire car experience I have ever had. Don't ever book a hire car through Auto Europe, no matter how tempting it is to save a few pounds. Their website is not accurate and they cannot be relied upon to manage your booking once they have taken your money. Over the past 25 years I hire cars quite regularly, and due to past bad experiences, I have one golden rule: always select a car that is located at the airport, and not somewhere close by to the airport that you have to rely on a shuttle bus to get to. Easirent is a typical example of a hire car company that is not usually located at the airport, but on Auto Europe's on-line booking website it states very clearly that the Easirent hire car is "AT AIRPORT". This is an outright lie. Based solely on this fact, and on Auto Europe's advice that this was a good deal, I selected the Easirent car hire option. If the true facts had been stated – that the car was not at the airport – I would have selected a different car, even if it meant paying more money. At the point of booking online with Auto Europe, I gave them all my details, including my mobile telephone number and full flight details. Auto Europe failed to pass any of this vital information on to Easirent. This led to a catastrophic hire car experience, which has literally left me scared for life. My flight was delayed by 2 hours. When I landed at Liverpool airport, my hire car was not at the airport as promised by Auto Europe. Auto Europe stated on my booking confirmation that the office of the hire car company, Easirent, was open from 6am to Midnight. Another outright lie. My plane arrived at 19h30. My hire car was not at the airport as stated. The Easirent office, off-site, was not open as stated and Easirent did not even answer the telephone. I was left stranded, a lone female traveller, with no hire car and no alternative means of transport. As I was trying to track down the Easirent office, which Google maps stated was a 24 minutes' walk from the airport, I tripped on an uneven pavement and fell flat on my face. I was taken to the hospital with severe abrasions to my face and broken front teeth. I am still recovering from these terrible injuries. The following day when I contacted both Auto Europe and Easirent, there was not a shred of sympathy or apology or any attempt to put right the situation in terms of getting a car to me. Each blamed the other and said that I was a "no show" and they could not do anything until the full 5-day rental time of the booking had finished. They also played the 'blame Covid card' which made my blood boil. No way can any of this be blamed on Covid. It has taken me 4 weeks to get a response from Auto Europe and it will be another 15 days before they pay me my money back. If any good advice could come out of this awful experience, it would to recommend that you always book directly with the hire car companies, and never through an agency – especially not Auto Europe – and that you never select Easirent for your hire cars. "

" This was the worst hire car experience I have ever had. Don't ever book a hire car through Auto Europe, no matter how tempting it is to save a few pounds. Their website is not accurate and they cannot be relied upon to manage your booking once they have taken your money. Over the past 25 years I hire cars quite regularly, and due to past bad experiences, I have one golden rule: always select a car that is located at the airport, and not somewhere close by to the airport that you have to rely on a shuttle bus to get to. Easirent is a typical example of a hire car company that is not usually located at the airport, but on Auto Europe's on-line booking website it states very clearly that the Easirent hire car is "AT AIRPORT". This is an outright lie. Based solely on this fact, and on Auto Europe's advice that this was a good deal, I selected the Easirent car hire option. If the true facts had been stated – that the car was not at the airport – I would have selected a different car, even if it meant paying more money. At the point of booking online with Auto Europe, I gave them all my details, including my mobile telephone number and full flight details. Auto Europe failed to pass any of this vital information on to Easirent. This led to a catastrophic hire car experience, which has literally left me scared for life. My flight was delayed by 2 hours. When I landed at Liverpool airport, my hire car was not at the airport as promised by Auto Europe. Auto Europe stated on my booking confirmation that the office of the hire car company, Easirent, was open from 6am to Midnight. Another outright lie. My plane arrived at 19h30. My hire car was not at the airport as stated. The Easirent office, off-site, was not open as stated and Easirent did not even answer the telephone. I was left stranded, a lone female traveller, with no hire car and no alternative means of transport. As I was trying to track down the Easirent office, which Google maps stated was a 24 minutes' walk from the airport, I tripped on an uneven pavement and fell flat on my face. I was taken to the hospital with severe abrasions to my face and broken front teeth. I am still recovering from these terrible injuries. The following day when I contacted both Auto Europe and Easirent, there was not a shred of sympathy or apology or any attempt to put right the situation in terms of getting a car to me. Each blamed the other and said that I was a "no show" and they could not do anything until the full 5-day rental time of the booking had finished. They also played the 'blame Covid card' which made my blood boil. No way can any of this be blamed on Covid. It has taken me 4 weeks to get a response from Auto Europe and it will be another 15 days before they pay me my money back. If any good advice could come out of this awful experience, it would to recommend that you always book directly with the hire car companies, and never through an agency – especially not Auto Europe – and that you never select Easirent for your hire cars. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LONDON, GB - Reviewed by HOWARD - 21 September 2021

" I was hoping for a refund for the lost time "

" I booked a large estate car. They offered me a Fiat 500 which was unacceptable. Booking was due to start at 09.00 am. I didn't have the car until 10.20 am. They had enough notice as I booked 2 months in advancebbb hub N "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LONDON, GB - Reviewed by REBECCA - 19 September 2021

" All Good "

" All Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by NEDKA - 17 September 2021

" See above "

" Standing in a que for 1 hour 40 minutes to pick the car up is unacceptable and then to find a headlamp doesn't work the drivers window doesn't work is appalling and to top it all it hadn't been cleaned very well. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 4

EDINBURGH, GB - Reviewed by PATRICK - 16 September 2021

" x "

" contactless pick-up was a shambles. The car broke down. Zero provision for alternative transport to location of replacement vehicle. Contactless drop-off completely without any instruction "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 4

BRISTOL, GB - Reviewed by NATHAN - 15 September 2021

" X "

" It was booked with the expectation of a shuttle for pick up. Luckily there was just me and hand luggage. So not that big an issue "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by VANESSA - 02 September 2021

" No opinion "

" No shuttle from airport and required family with toddler, 2 suitcases and car seat to walk across highways to get to car rental depot. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LIVERPOOL, GB - Reviewed by DAVID - 23 August 2021

" No problems with Autoeurope "

" When i returned the car the office was locked up and a note on the door asking to put the keys through the letterbox and ring for a taxi to get back to the airport at my own expense. I was not advised of this when i collected the car. "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 6

LEEDS, GB - Reviewed by STEPHEN - 04 August 2021

" This is a real budget company. Everything was bog standard - premises, car and brand - but the staff were great and did their very best to provide a good service. "

" x "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 5

LONDON, GB - Reviewed by SUZANNE - 23 July 2021

" As above, rather misleading about how easy it would be to arrive at the car pick up point. "

" The directions about how to arrive at the Easirent car hire depot were not very clear at all; there was no information provided about which bus to take or the fact that I would need to take a bus. When I booked, on of the reasons I chose this company, was that it was labelled as "on site". I took this to mean that I would not have to travel to the depot (and, on my return, pay for a bus ride back to the terminal). "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LONDON, GB - Reviewed by MARISSA - 27 May 2020

" I've always had a great experience with Auto Europe. The best rates, the best insurance coverage, and good quality vehicles. I pretty much exclusively book cars with Auto Europe. This time however I ran into more troubles than usual. Easirent was the only available rental company to rent a minivan, that would rent to someone under the age of 30. We tried different dates as well. There were a few companies that had a minimum age of 30 (which I have never heard of in Europe or the UK), and then a few companies that offered much larger minibusses. But the only available minivans were through Easirent so we took a chance with them and we thoroughly regretted it. "

" I have already spoken with AutoEurope about this but the car was pretty dirty, there were things broken in it like the air conditioning and the rear door. The process to get the car took a long time, much longer than usual, even after having checked in online in advance which supposedly speeds up the process. Now we think we have left something and we cannot get in touch with the company whatsoever. All of the phone numbers just continue to ring and nobody responds to the online queries. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 1

BRISTOL, GB - Reviewed by DENISE - 17 April 2020

" Great helpful staff will use again. "

" Helpful staff, as this was a extension on my rental due to conid19 all the paper work was ready to go once the car was checked. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by SABINA - 09 April 2020

" I had to drop my car off today for 6am but nobody was there to receive it from me. After couple of hours waiting I just left the key in a mailbox. As there was no one there to drop me off I a shuttle as stated in your sale, I had to walk to the airport with my 2 suitcases for 14 mins on main roads as there was obviously no shuttle available. I missed my flight which was at 8.32am. There was no flight until the next day. You owe me money for the flight. I know companies like you are greedy and won't pay the full $788 but you owe me partial refund for the ticket I've had to rebook. Also on the day of pick up 19th March I waited over an hour to be picked up by the shuttle guy from BHX to collect the car so you also need to give me a partial refund for your late pick up and i have returned the car with £5 extra fuel. Also it states clearly in the terms and conditions that the deposit to be held is £2500 but the guy who I dealt with on the day of collection took £2600 without my consent and did not provide a reason and this is against the law and the trading standards. Actually it's classed as fraud to take extra money from someone's account and not telling the person. I was told on email confirmation I would receive the "Toyota Aygo (Manual)" but was given a small red Kia. So your whole booking was a lie and did not meet my requirements. I want my money. "

" I had to drop my car off today for 6am but nobody was there to receive it from me. After couple of hours waiting I just left the key in a mailbox. As there was no one there to drop me off I a shuttle as stated in your sale, I had to walk to the airport with my 2 suitcases for 14 mins on main roads as there was obviously no shuttle available. I missed my flight which was at 8.32am. There was no flight until the next day. You owe me money for the flight. I know companies like you are greedy and won't pay the full $788 but you owe me partial refund for the ticket I've had to rebook. Also on the day of pick up 19th March I waited over an hour to be picked up by the shuttle guy from BHX to collect the car so you also need to give me a partial refund for your late pick up and i have returned the car with £5 extra fuel. Also it states clearly in the terms and conditions that the deposit to be held is £2500 but the guy who I dealt with on the day of collection took £2600 without my consent and did not provide a reason and this is against the law and the trading standards. Actually it's classed as fraud to take extra money from someone's account and not telling the person. I was told on email confirmation I would receive the "Toyota Aygo (Manual)" but was given a small red Kia. So your whole booking was a lie and did not meet my requirements. I want my money. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MANCHESTER, GB - Reviewed by SCOTT - 29 March 2020

" Won't be renting from here again "

" Second time I've rented a car from Easirent and it's never plain sailing at checkout always up selling and confusing you with numbers and jargon "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by ROGER - 23 March 2020

" The 'reception staff were not helpful at all , I was told if I wanted the car albeit a day late It would cost me £180 + Three times the amount I had secured on line, pretty disgusting imo. !!!!. I was given auto Europe phone number on a scrap of paper and advised to sort it out myself, again I was surprised with the bad attitude. I HAD TO WALK ROUND THE CORNER TO ARNOLD CLARKE WHO WERE EXTREMELY HELPFUL . "

" I arrived a day late for my pickup, I'm in my 60s and becoming forgetful. The attitude towards my situation was couldn't care less from the guys on reception. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LONDON, GB - Reviewed by SIMON - 21 March 2020

" Apart from the allocated car, great experience. "

" I have marked them highly for the questions asked as they could not have done more. However, I selected a car from the estate/SUV category where Skoda Octavia Estate/Volkswagen Passat Estate or similar were the illustrative cars. We were assigned a Peugeot 2008 which I think you will agree is not comparable. We wouldn't have been able to fit our luggage in. Thankfully the desk staff were able to sort out a 7-seater with enough room. Whilst I cannot fault the service, I feel that the original allocation was entirely inadequate. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by ANNETTE - 21 March 2020

" Great value "

" Efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by SYLVIA - 19 March 2020

" I live in Spain and a member of stuff sms me to is if I was ok .How kind was that. Very happy with easi rent. Not so with auto europe . Re insurance. "

" Nice friendly efficiente guys . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by JULIA - 18 March 2020

" See above "

" They were fantastic so very very helpful and friendly they won me over, I usually get a car at airport but now I shall use them , they were brilliant "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by SACHIN - 18 March 2020

" No issues about Autoeurope. They provided a great rental car but the provider charged a further amount disputing the insurance cover provided by autoeurope "

" I have rented a few times with them. few strong observations. 1. the car they provide always is from much smaller but they seem to have a justification. e.g. I booked i20 they offered me i10 saying its same. 2. you always end up paying more amount at reception because they try to convince you that the insurance cover chosen is inadequate. 3. pick up area outside Birmingham airport can be extremely inconvenient if its cold/raining "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 7

ABERDEEN, GB - Reviewed by JAMES - 14 March 2020

" As above. "

" Great service all the way through, from pick up to Drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by PETER - 14 March 2020

" vehicle no show and still no refund which must arrive in my account today "

" vehicle no show "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

LONDON, GB - Reviewed by ALESSIO - 12 March 2020

" Trusting a website like autoeurope means not having to worry about dodgy companies that are trying to cheat/steal you some money! Unfortunately, I will not use any of those little-economic companies again since there is always an unclear, not told message that "authorise" them to scam you. Very poor service! "

" Easirent did not even reply to a request of a refund. Very poor service. Disappointed. I will never use them again! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by LEE - 05 March 2020

" Overall I would be very happy to rent a car with Easirent again and communicate better about the drop off time partly my fault for not checking the opening times "

" Had a problem dropping the car off as it was before 6am Monday and the gate was closed but we was lucky somebody was there who knew the code. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

LONDON, GB - Reviewed by CLIVE - 04 March 2020

" I will use autoeurope again for sure "

" Very polite albeit a little slow. As I was not in any rush this was not a problem "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

LONDON, GB - Reviewed by RICHARD - 04 March 2020

" No issues with auto Europe but very unimpressed with easirent! "

" The car was badly scratched and the passenger side mirror cover was missing. Despite being relatively new, the car had over 16000 miles recorded and was not in a condition I expected. Not only were there numerous scratches and dents but the inside was not properly cleaned. When I mentioned this to the desk staff they were completely dismissive. Having used auto Europe before with no issues, this rental did not match expectations or previous standard. "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 3

LONDON, GB - Reviewed by RICARDO JOAQUIM DA S - 03 March 2020

" + "

" + "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LUTON, GB - Reviewed by JOHN - 29 February 2020

" No complaints "

" Given that car rental is much cheaper through Easirent as compared with their competitors, I was not surprised by their dilapidated office. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by BRIANT KANG XIAN - 26 February 2020

" Auto Europe is an excellent company. They provided me with exceptional service and guidance on car rental. They also help to solve every issues when I called them. Their speed of dealing with problem and task is very fast and always come out with great solution. Highly recommended third party car rental company. "

" Some of the staff are great but some of them are definitely not. The hidden administration fees are ridiculously high, which is GBP 55 for normal administration fee and GBP 75 for damage administration fee after returning the car (they charged on my credit card without noticing me and without my authorisation after a few days I return the car). They have different standard of pre- and post- car checking and tried to hide some scratches (especially the wheel) at the beginning but claim as my fault of scratching the wheel when I return the car (The scratches is obviously an old scratch, but I don't have a proof because I trust them and didn't take a photo for every part of the car when I pick up the car, and they were not willing to provide me with previous record of car checking when I asked to do so). This is a fraudulent company, I mean at least for the Glasgow branch. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 3
Condition of the Vehicle: 8

GLASGOW, GB - Reviewed by BRIANT KANG XIAN - 24 February 2020

" Auto Europe is really professional and provided me with great service. Their reply for any of the enquiries is fast and helpful. The staff always guide me until all the issues were solved. Awesome experience with Auto Europe. "

" Check your WHEELS during car collection. The staff are not checking for you and at the end you may find scratches on yout wheels. However, I have met with different staff. Some of them are nice but one of the staff is totally not professional and lack of car rental experience, as he didn't check fully for the car and can't even provide me with details and information of credit card and deposit payment. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 8

LONDON, GB - Reviewed by PRZEMYSLAW - 24 February 2020

" not nice "

" The rental never happened, I've called earlier to inform that I'll be late with the pick up, never noticed the name who took my massage, when I've arrived at the car rental my car was not waiting for me anymore sadly. I had an option to upgrade to prestige car but it was a good option at all for bog extra charge. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MANCHESTER, GB - Reviewed by ALEXANDER - 23 February 2020

" I don't think I would be using easirent again unless we were given an assurance that vehicle would be prepared and clean I hope that the information given will not delay my £1600 which was placed on my card "

" The car was booked online to save time on collection but had to go through everything again the car was not very clean inside. The rear fog lamp was smashed the n/s/r bumper was damaged and the tail gate was damaged I understand these cars are abused but I was hoping for a car to impress "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 3

ABERDEEN, GB - Reviewed by WILLIAM - 21 February 2020

" I would use Auto Europe again, during my issues with picking up the car i rang Auto Europe and Andrew was great in helping me. Also if i had any issues during the hire period to call Auto Europe and they would handle it for myself. "

" Staff at desk when picking up car were not helpful. Yes i made mistakes not taking all documents required, they went out of their way not to help. May i also add that at the same time i was picking up, one customer was turned away off of a flight! "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 6

LIVERPOOL, GB - Reviewed by REBECCA - 20 February 2020

" Absolutely awful! "

" Waited around 45 minutes to be seen. They wanted to put a £1,500 hold on my Credit Card which I was unaware of. Told me I needed insurance with them when I'd already purchased it online. I'd already got a taxi to collect the car, then they advised me to get another taxi home to collect my credit card or proof of address. I decided that all this expense and hassle wasn't worth it and left without the car!!!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MANCHESTER, GB - Reviewed by PHILIP - 17 February 2020

" I have used Autoeurpe several times in the past with little problems. I think that my experience this time was not the fault of your company and I will probably use Autoeurope in the future "

" After a 1:45 hr delay we arrived at Manchester airport as we had no luggage to collect we left the arrivals quickly. We rang Easirent and were asked to go to bus stop 4 and a coach would pick us up within 10 mins. After several phone calls we were picked up 1 hr later. on arrival at the office we were told that as we were over 4 hrs late the car that we had booked was gone I pointed out that we were only less that 3 hrs late and that 1 hr of that was waiting to be picked up so really only 2hrs late. we were told that all we could do was to take a higher class of car at extra cost. after much discussion with the manager we agreed to take an unnecessarily larger car for £110. we had already paid £69 for the original car meaning an extra £41 when the manager tried to take the payment from my card i noticed that he was taking the full £110 I pointed out that we had already paid £69 and that we should only pay the difference. The manager seemed flustered at this and after about 1 minute he said that it was £110 extra. after more discussion he said that i could take his own car for the total price of £110. we took the car as we really had no choice. the car was obviously not prepared for rental as it was dirty and low on fuel. the manager advised me not to use Autoeurope in future and suggested that i should use Holiday auto as they had less restrictive polices. We feel that we were treated very poorly and that their objective all along was to up sell the car to take as much money as possible from the customer. This is the second time that we had a poor experience with Easirent but we thought that the first time was just an unlucky experience. I am sorry to go on and on about this but I do feel that we were very badly treated. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 5

GLASGOW, GB - Reviewed by HAREESWARAN - 17 February 2020

" Using the website was easy and convenient - the experience with the hire company was the opposite! "

" The counter staff were very pushy and made me pay an extra £40 for insurance - they were cunningly very convincing. Also, the vehiocle was supposed to be a non-smoking one but the stench of cigarette smoke was in the car for the whole duration of the hire (2 days). Overall, it was an expensive and very uncomfortable experience. "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 2

LONDON, GB - Reviewed by ALASTAIR - 17 February 2020

" Use them all the time and never any problems to date - easy to use and connection with car hire company is fine. "

" I was worried a little because of Easirent had variable reviews on the internet, but, apart from a little wait when collecting the car, everything else was perfect - free bus (remember to take your Easirent voucher to show driver), easy pick up, nice car and very easy drop off. Great! "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by JENNIFER - 16 February 2020

" Great friendly staff, came to my rescue when another company left me stranded at the airport . Car was ready clean. In all a very good experience. Thank you "

" Great friendly staff, came to my rescue when another company left me stranded at the airport . Car was ready clean. In all a very good experience. Thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by MICHAEL - 13 February 2020

" No further comment ! "

" Car infotainment was not functioning . No help from office even though this was a 10 day rental period!! "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LIVERPOOL, GB - Reviewed by SATYA JEET - 13 February 2020

" nice frendly staff easy to pick up and drop off "

" nice frendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUTON, GB - Reviewed by COLETTE - 12 February 2020

" The experience overall was very good apart from the couple of problems with the car. Otherwise I'd be happy to rent from you again "

" Unfortunately the cable to open the bonnet was broken and I was unable to add screenwash. This was very disappointing as there was lots of mud on the road and often my vision whilst driving was obscured with dried-on mud! Not a pleasant experience. I did report the problem but wasn't offered another car. Also the keycard battery was low and the locking mechanism was unreliable at times. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

EDINBURGH, GB - Reviewed by CAROLYN - 12 February 2020

" Low score as the additional cost is not clear enough. We're fairly clever people and I missed it, others have too from what I've been told since so the FULL cost needs to be clear and accessible not hidden away in the small print. "

" We thought we paid online for the car but then was told it would be a minimum of £160 extra as insurance or leave £1500 credit card deposit. I questionned where this was told to us and fair do, the lad read it out form the paperwork, BUT this was NOT clear or obvious at all and once we had left the pace i struggled to find the information again on the paperwork. Other rental firms have a lower deposit required, £1500 is very steep and completely useless for those of us who do not own credit cards for our own choices. Check in was confusing, there's machine out front but honestly they scanners were rubbish and there was no help with them except other customers. The only thing I would say is drop off was fairly simple - they pointed out the nearest petrol station but it's a pain to get to if you're coming from edinburgh the one we passed on the motorway would have been easier. But they were fine and quick when we dropped the car off so no complaints there. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by CHRISTOPHER - 12 February 2020

" Not a good experience at all "

" Although booked online had to stand outside Porto cabin while waiting to be attended to car was dirty outside although easirent swore it had been. Car itself was good. On drop off easirent employee shouted instructions from Porto cabin and together with another custermer boarded my hire vehicleand proceeded to drive to airport questioning me on whether I had topped fuel to full, when I explained that on receipt of vehicle the tank was only 3/4 full, and that it was if he cared to look nearly full. He also dropped us at bus stop near airport and told us to catch bus to terminal which would be free, the bus was not in fact free and we had to pay 1 pound each not what expected, ony previous occasion with a variety of car hire we have been dropped off in quick drop off which is close to terminal. Although I have shared my comments with I will be very surprised if I get any apologies, but I live in hope. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 5

LONDON, GB - Reviewed by ALEX - 10 February 2020

" Need to check the condition of the vehicle very closely. I was told that the vehicle was checked over by the company and upon looking myself noticed a large scratch(es) on the rear RH corner of the vehicle which couldn't have been missed. I feel that the company tries to make additional money by making its customers pay over for the same damage. Upon return I was told that there was a chip in the windscreen; I know 100% that it didn't occur during my rental period. Plus since it was dark how could I have noticed it when I picked the vehicle up (it was probably less than 0.5mm in size). I am not happy that I was having to 'fight' my innocence just before trying to catch my flight (perhaps that is another ploy as people don't want to miss their flight?). "

" The pickup (for someone who rents vehicles extensively) was almost laughable. It took over 1 hour to complete and there was only 1 person ahead of me. "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 6

BRISTOL, GB - Reviewed by JAMES - 10 February 2020

" great "

" very good and friendly thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LIVERPOOL, GB - Reviewed by EMMA - 09 February 2020

" I feel like I have been conned out of money, staff not even surprised that I wasn't taking the car, indicates this must happen quite frequently. ] Never again. "

" Horrendous experience. Pay extra following a phone call with auto Europe to clairfy insurance - was told paying for 61 would mean that I have no worries with regards to insurance/accidents, excess would be repayable. Upon arrival to car rental room I was presented with a number of payment options for insurance - the cheapest of which was 4 times the cost of the car rental. So I left without taking the car, wasted £61, and couldn't get the money back either. Horrific. Never again. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LEEDS, GB - Reviewed by MICHAEL - 09 February 2020

" You should not offer to rent cars from the provider you suggested - it badly harms your overall image. I paid for a car i never got... "

" When i arrived i had to wait / the staff were rude / they then wanted ti charge me a non returnable fee of £180 to put the deposit on my card. The staff were rude again and so i walked out and never rented the car "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LONDON, GB - Reviewed by NICOLE - 08 February 2020

" all good apart from the crediot card issue "

" the only issue was that I forgot my credit card at home and because they would not accept a bank transfer for the holding fee for insurance, I had to spend over 200 to take out THIER insurance cover. It was very expensive and annoying "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by ALAN - 07 February 2020

" Friendly staff "

" Very good service and easy to get to via a bus service from Terminal 5 "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by ALEXANDER - 07 February 2020

" Please see the prior box "

" Paid £28 pounds for car, told I would have to put a 1600 deposit down on car which I dont have and it had to be a credit card. Told them I dont have that kind of money to be putting down as a deposit so they offer the £150 deposit instead, took the money out of my account from my Monzo debit card before telling me it wouldnt work because it's a debit card, said I could do the 0 deposit instead and charged me 76 pound on top of the 150 they already took. Told me I will get the money back in 4 weeks but I assume I will have to fight them for this as I'm still waiting but it has not been a full month yet. Absolute scam artists "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by AMANDA - 06 February 2020

" No customer service, no help, no follow up call, unable to resolve my complaint/query, feel completed ripped off. Paid car hire for a car I did not actually hire. Extremely rude and unhelpful team member on the phone who would not allow me to speak to another advisor to seek a resolution "

" No customer service, no help, no follow up call, unable to resolve my complaint/query, feel completed ripped off. Paid car hire for a car I did not actually hire "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BIRMINGHAM, GB - Reviewed by DAVID - 05 February 2020

" Excellent great I did not have to return with full tank.no searching for s filling station. "

" Very helpful and friendly staff.efficient service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOUTHAMPTON, GB - Reviewed by SIMON - 05 February 2020

" Was looked after honestly, was concerned extra damage would be added. But that was not the case "

" The Only downside is that the depot is not at the airport. Very pleased with the service, "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by PATRICK - 05 February 2020

" Apart from the pick up issue, it all went well. "

" The only issue is the pick up at the airport car park, which can take some time. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by JAN - 04 February 2020

" Very good "

" Very good, felt at ease with the whole experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by TONY - 03 February 2020

" Auto. Europe are very good, excellent customer service.. I, have no issues with auto europe only with Easirent Stansted Airport who, are Scammers and fraudsters "

" They have tried to scam me for damage to the vehicle I never caused.. I have charged back the payment with visa and reported easirent for fraud.. Will NEVER use again.. You should remove from Auto Europe and not do business with them.. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LONDON, GB - Reviewed by ELAINE - 03 February 2020

" nothing to add "

" have filled the complaints form "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

LIVERPOOL, GB - Reviewed by MARK - 02 February 2020

" Smooth pick up and drop off allow up to 30 mins for each sector. "

" A very important pointer with any rental company. Check the condition not only of the bodywork but headlights, trims alloy wheel condition, windscreen etc. Take your own detailed photos a must! "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BRISTOL, GB - Reviewed by ANDREW - 31 January 2020

" Really helpful staff considering he was really busy "

" Staff very helpful but very busy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MANCHESTER, GB - Reviewed by IRENE - 29 January 2020

" Good price. Brilliant staff "

" Excellent staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EXETER, GB - Reviewed by ROWENA - 28 January 2020

" Booking was easy and executed efficiently "

" Everything went according to plan, I was picked up from the airport promptly and found the car to be in good condition. The dropping off and return to the airport was very efficient and easy. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LONDON, GB - Reviewed by FRANCISCO - 27 January 2020

" bad experience with easirent "

" the worst company I rent a car "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 3
Condition of the Vehicle: 3

SOUTHAMPTON, GB - Reviewed by PATRICK - 25 January 2020

" Telephoned Auto Europe to seek clarification on insurance - told to read the policy document - no empathy regarding our predicament. Asked to speak to a manager which was refused. "

" 1. Much confusion over insurance - tried to convince us we needed additional cover which was unnecessary. 2. Car collection point much further from airport than expected. 3. Extremely good value for money spoilt by above points. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EXETER, GB - Reviewed by GEMMA - 25 January 2020

" Happy with the booking etc, not happy with the dropoff. "

" Drop off was a nightmare. Traffic prevented us being taken to the airport because their shuttle bus was abandoned in a jam. Was advised to walk to a bus stop where the buses would have been too late. Ended up taking a taxi of my own booking. Arrived at the airport 20 minutes before it left and luckily they let us board. I don't have an issue with traffic, however according to staff it was a regular occurance. This should be noted or warned about on collection so that additional time can be allowed. I'm a frequent flyer and left plenty of time for normal conditions. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 9

EXETER, GB - Reviewed by HAROLD - 24 January 2020

" Very good experience "

" Your assistant manager was a great help. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LONDON, GB - Reviewed by DARYOUSH - 24 January 2020

" Yes "

" Been charged $52.92 on my credit card Although I had paid inadvance fully for the car rental. I have no idea why I hav been charged for.have not received any e.mail or phone call although I had to go on web in order to get hold of customer service and ask for reasons of charge. Still waiting for reply from them "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by SUZANNE - 24 January 2020

" Very good "

" Excellent. Helpful , patient and polite. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by BEN - 24 January 2020

" Very cheap and local although the ID and licence requirements are a bit annoying given that other rental companies seem to be able to deal with this without either proof of address or the licence code. "

" Putting money on a credit card is fine but telling me it may not be returned for 28 days is ridiculous. That is far too long to be holding my money for and no other companies have the same policy so I'd love to know why the period is so long. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOUTHAMPTON, GB - Reviewed by PATRICK - 22 January 2020

" good value and easy to book "

" walk to shuttle pick up point from airport could be a very wet experience in inclement weather. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by MARTIN - 22 January 2020

" The hassle of not being on airport easily negated by service given, car condition and helpful staff "

" Great value will return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by VINCENT - 15 January 2020

" Great experience overall and excellent value for money provided. Excess is very high at £2,500 but that is without taking additional insurance. "

" Check in was effortless after previously having read the details on the car rental company's portal. There are many cars available to rent here and the location is conveniently close to Birmingham Airport minus the headache of dealing with airport traffic and congestion. Always be sure to spotlessly check all over the car as they have a pricelist of charges they could apply when you return the car. Scratches, scuffs and minor dents from the opening of another car door can be added as charges so be very careful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by MATHIAS - 15 January 2020

" Good experiance started with online booking, over assistance before actual hire and good Service after. "

" Very friendly staff, with proffessional working attitude and smooth handling. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by KIRSTI - 14 January 2020

" Booking easy with autoeurope "

" Taking a deposit of £1600 is ridiculous and should be stated in the 'what you need to collect your vehicle' information. Eazirent's computer system, unlike Europe, Hertz and Sixt, does not recognise some foreign cards as credit cards and so I was forced to pay for extra insurance and a whole tank of fuel. For this reason I would not recommend unless the friend has a British credit card. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NEWCASTLE, GB - Reviewed by JASON - 14 January 2020

" Checked in online as per Auto Europe website, this was not relayed to the Easirent location under my booking which delayed my pickup also they had to do a DVLA check at check in costing me £11.00 something which l could have done myself before hand without incurring a charge, booking through a third party was fine but with this experience l would rather book directly next time with the car company that l choose. "

" Pretty easy rental once l was actually at the car rental location. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LONDON, GB - Reviewed by REDOUANE - 13 January 2020

" Rubbish "

" Rubbish you stitch me up. You let me down and you didn't give my money back "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LONDON, GB - Reviewed by JOHN - 13 January 2020

" Would recommend to anyone. "

" Very simple and satisfactory service. Car was almost brand new. Connections to Heathrow terminals 2, 3 and 5 are excellent and free. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LIVERPOOL, GB - Reviewed by BENJAMIN - 13 January 2020

" Ok when it works. Competive price but too many hurdles to jump through. "

" Given wrong vehicle, swapped after 3 days which was inconvenient. When I swapped no notification was passed on by the staff this caused a delay. New vehicle was fine but driver window didn't work. Because of the large excess I lived in fear I would be blamed. "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CARDIFF, GB - Reviewed by KAREN - 12 January 2020

" I have already recommended you to another person and they were very happy with thier experience with you too "

" I booked a vehicle through the website late in the night, got confirmation first thing the next morning, picked up car at appointed time and had a very good experience with the staff member ensuring that all my requests were met. One of the best rental experiences I have ever had. Thank you to you and your staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by PAUL - 09 January 2020

" The dealings with people were a disappointment. The rest was fine. "

" The card was great - got a free upgrade. But the service was poor. After flying around the world the last thing I wanted was to wait over an hour for the counter staff to deal with the queue and get the card ready. On drop off, the counter staff could care less, and I ended up missing the half-hourly bus and had to get an Uber to the airport. Such a shame, as the car was great. "

Value for Money: 8
Efficiency of Counter Staff: 2
Expediency of Drop-off: 2
Condition of the Vehicle: 10

LUTON, GB - Reviewed by DARREN - 09 January 2020

" all good "

" easy and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by JULI - 09 January 2020

" Happy "

" Very pleasant staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LIVERPOOL, GB - Reviewed by GORDON - 08 January 2020

" I use AutoEurope regularly - around 12 times a year - and always get great prices and choice. Wouldn't look for car hire anywhere else. "

" Great service, collected and dropped is at airport promptly and counter staff very efficient. Car had seen better days but absolutely fine for the price paid. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 7

BRISTOL, GB - Reviewed by ANGELA - 08 January 2020

" Should have read the reviews before booking "

" Abrupt customer staff - shoddy portacabin - mucky grounds. Spent whole of period of hire worried I was going to be ripped off. Vehicle returned and marked as "ok" - still awaiting £1500 credit card hold to be released 3 days later - never again ! Start vetting your agents Auto Europr "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 6
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by HENDRIK - 08 January 2020

" Excellent "

" I was very impressed with the service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

EAST MIDLANDS, GB - Reviewed by ALAN - 08 January 2020

" All good "

" Easy drop off,taken immediately to airport.no problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by ALISON - 07 January 2020

" Eventually were apologetic on first call. Agreed full refund minus Easirent's fine - not good enough as costs were incurred from Easirent's incompetence. Could not offer us a reasonable alternative hire car. Have not followed up my complaint. I am now having to chase the issue. "

" Shocking customer service. Will never use them again. Staff promised pick up and did not answer our calls, leaving young family out in the rain in the middle of the night. Easirent failed to provide any car despite paying and following all instructions given by staff. Formal complaint has been sent - waiting for full refund and compensation. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MANCHESTER, GB - Reviewed by DENISE ANNE - 07 January 2020

" I returned my car yesterday & I had a complaint. The person who I returned the car too said his manager would ring me about my complaint. As I expected NO-ONE CALLED. My car was returned 1 day early but I received no refund. The person was too busy trying to usher me onto the bus (Because others were waiting) which incidentally I ended sat on in the freezing cold for a minimum of 30 minutes because no-one could open the gate which had locked itself. I had complaints regarding the car Reg A018JZK The key fob was low on battery. The exhaust was blowing. There was no log book or details should I need to know air pressure & other safety necessities for driving. I think it is the law to check these things before you rent out a car. The SATNAV wasn't up to date & proved useless, making many mistakes. The final mistake by the SATNAV was to take me into Manchester Airport drop off thus costing me a 3.00 charge for nothing! However, the main complaint which made using the car intolerable other than short distances was the smell inside the car. When I picked the car up I noticed it but thought it had maybe been stood & the smell would clear. It did not & on occasions made anyone travelling the car 'GIP' the smell was so bad. It was the smell of 'SHIT'. Yes you are reading this correctly! I checked the car to see if I could find the source but I couldn't. As I was staying in York for the holidays it was too far to bring the car to complain. I had no mobile either. I was only in the UK a few weeks for the Christmas break & I did not want to waste time & fuel travelling back to Manchester. When I returned the car I made the guy I returned the car to sit in the car & tell me what he thought without me informing him of the complaint. He immediately said it smelled of 'SHIT'. So we both agreed the smell was a smell of 'SHIT' & it was terrible. He said 'good god' I don't know how you have driven it. Unfortunately I did not get an email address so I'm using what I have at the top of the agreement. I also was stuck at the car rental office & almost missed my flight because the main gate couldn't be opened & we sat in the cold waiting for at least 30 minutes. I had no time to use the DUTY-FREE & it was very stressful having to run through the airport. No time for a cup of tea or use the bathroom. To put this into context I had been on the road since 3am!!! Please use the email address given at the top to reply, it will be quicker. I await your response to these complaints. This car has been the worst car I have ever rented & I rent cars at Manchester Airport at least 3 times a year for the past 8 years. So I do have plenty of experience. "

" The car was in a disgusting condition & I complained when I returned the car & was informed a manager would contact me, NO ONE HAS DONE THIS & NO ONE REPLIES TO MY MSGS. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CARDIFF, GB - Reviewed by BEAT - 07 January 2020

" Easy booking. Good price. But conditions of car were not ok. "

" When I got the car it was not cleaned at all, inside and outside. Inside there was still some garbage from the former customer. Also tank was not filled, only ca. 60%. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

LONDON, GB - Reviewed by LUCY - 06 January 2020

" Staff were grate, prices were not. "

" Too expensive in my opinion, especially for extras such as adding a driver/unlimited milage. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by BILAL - 04 January 2020

" I can't blame auto Europe for my bad experience in picking up the vehicle but I went to easily rent because of ae. "

" I had to wait for a long time to get the car and I was extremely late for the rituals I wanted to attend. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LUTON, GB - Reviewed by CAROL - 04 January 2020

" Great "

" Having had problems with Excess insurance company for a broken windscreen with previous rental with easier to, they went out of their way to make sure everything was good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUTON, GB - Reviewed by SHAWN - 03 January 2020

" Easirent not worth the saving. "

" Very slow and stressful collection (long queue, angry customers). European credit card did not work, so had no option but to pay very expensive insurance to waive excess (more than doubling total cost). Car was not class requested (an estate) so did not have enough luggage space. Desk Staff were helpful and personable, but they are working with poor system. Deeply disappointing "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 6

MANCHESTER, GB - Reviewed by ROBERT - 03 January 2020

" Not again "

" The deposit was cash in so it cost me international transfer fees and exchange rate losses. This is not what the other companies at Manchester have done this year Hertz Budget "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LONDON, GB - Reviewed by SIMON - 03 January 2020

" As above - I feel I was ripped off by Easirent. I'm not sure how closely you monitor the behaviour of the companies you work with or what level of responsibility you take for their practices however I would strongly advise you investigate the above practice as it will very quickly give you a bad name by association. "

" Felt conned to be quite honest. Having paid online at point of booking and also added the extra insurance cover of £30, when I arrived to collect the car I was told I had failed a credit check (I have good credit and can provide evidence of this). The counter staff then refused to give me the car (which is pre-paid for) unless I took out full insurance which doubled the cost of hire. I was told I could not cancel and get a refund on what I had paid already, and the staff member said he could not give written confirmation that the reason for having to take full insurance was a failed credit check. It seemed that I was being coerced into taking extra insurance, especially upsetting as I'd already paid Auto Europe £30 for upgraded insurance. I was left with no choice but to take the full insurance as the alternative was pay for a car I couldn't take and then go elsewhere and pay again at last minute prices. If I were a Auto Europe I would think strongly about working with Easirent as this kind of coercion will affect your brand. I will be sending a formal request for a refund of at the very least, the £30 I paid to Autoeurope for an upgraded insurance policy which in the end was useless as overridden by the insurance Easirent forced me to take. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 7

LONDON, GB - Reviewed by HAYLEY - 02 January 2020

" Awful service. "

" My car was not available for collection, though I had paid in full for 1 weeks hire 3 weeks before collection "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LONDON, GB - Reviewed by JOHN - 02 January 2020

" Total RIP off so far "

" They / you stole £450 from me. I was pre booked, pre paid, and the rental was confirmed by you 30 mins before I arrived, the confirmation you passed on to me from easirent was that my car was ready and waiting for me to pick up... when I arrived at easy rent 30 mins later..NO CARS......NONE. not a single car on the lot, if you could call it a lot. Just 2 males behind a desk saying "we have no cars" and caring less about anything. (I was not the only one standing there stranded). I was told by your rep that I would have to go elsewhere and rent ANOTHER CAR and assured that you would take care of my refund.....Now i get a email from you that you are closing the case because you cannot get in contact with easirent. I still have a feeling that auto is reputable but now I have received the email saying you are closing the case!!!!!!! I will take further action if this is not resolved. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NEWCASTLE, GB - Reviewed by ABU - 02 January 2020

" I have tried to complained about the booking but haven't heard anything from auto europe. Most likely this is the last time I'm booking with auto europe. "

" Selected Mercedes E class or similar got SEAT ALHAMARA. They couldn't offer me any similar car! Absolutely unprofessional service from easirent. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

LONDON, GB - Reviewed by TIM - 01 January 2020

" Price was the only factor "

" Waited 33 minutes to be picked up. Freezing!! "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LONDON, GB - Reviewed by CERI - 01 January 2020

" Very easy booking,no complaints "

" Just one small concern about the state of the vehicle.It smelt of smoke,which I hate,but I reported it.The car hadn't been cleaned either,which isn't relly an issue except that it may have obscured any marks and because of the smoking the windows were cloudy.Otherwise,all good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MANCHESTER, GB - Reviewed by PAUL - 01 January 2020

" Avove "

" Off site from airport. Took 45 minutes for them to pick up. Check in took a long time asking for details they already had for the booking. Vehicle was messy with less than a quarter tank of fuel. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

EXETER, GB - Reviewed by PAUL - 01 January 2020

" No problems whatsoever "

" Driver was waiting at airport to collect us, car was ready and waiting at the depot Very friendly good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by LEONARD - 31 December 2019

" All good "

" Everything was very smooth but the CB last time we rented from you it took about 6 weeks before our de deposit was cleared "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by HASSAN - 30 December 2019

" I didn't book or hire a car... I inquired, but didn't book. This survey is a bit of a surprise for me... "

" I didn't book or hire a car... I inquired, but didn't book. This survey is a bit of a surprise for me... "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by JESSICA - 29 December 2019

" Overall super easy and great process for car hire thanks "

" The staff at the Sunderland branch were super helpful and lovely. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by SEKWILA - 25 December 2019

" Make the rules more clearer before collecting money for hire in full especially that there are no refunds. "

" Waited 11/2hrs to be attended to only to be told that we were late to pickup the car there fore the car was not available even though I paid for it in full for five days. was told it still needed the car I needed to upgrade 5 times more compared to original price. My time was wasted, got back with no car, no refund for full payment and no apologies for the delay and inconvenience caused. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by ROLLO - 23 December 2019

" Staff very friendly and helpful. Car was an absolute dream to drive. "

" Staff very friendly and helpful. Car was an absolute dream to drive. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by ALLAN - 23 December 2019

" Auto Europe are reliable "

" Very cheap rental rate and collection point slightly away from Glasgow city centre. However the car and service were great and the office is only a few minutes walk from West St Subway station, so very easy to reach. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by ANDREW - 19 December 2019

" I'll be back! "

" Great staff -- everything was effortless. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by CRAIG - 19 December 2019

" very easy "

" very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by NICK - 18 December 2019

" Although Auto Europe has a nice site and helpful means to identify a good car rent deal. Is missing a very important point. Not all customers have great sums of money to warranty their rental. In my case I chose the full insurance yet wasn't aware that I had to leave a huge deposit also ??? That spoiled the otherwise great experience "

" Excellent Staff with great attitude and behavior. Would have been really bad if it wasn't for Jamshed resolving all the communication & Auto Europe mishaps. In particular the high deposit without a clear indication at the time of booking. Of course was at the small print but not somewhere evident or visible "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

LUTON, GB - Reviewed by REBECCA - 16 December 2019

" Ok "

" Ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by DEBRA - 16 December 2019

" No problems with pick up or drop off "

" Very easy to use, nice staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUTON, GB - Reviewed by ANDREW - 16 December 2019

" Easy "

" Helpful staff, simple, hassle free service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by CHRISTOPHER - 16 December 2019

" As said before nothing really wrong , oh forgot 1 thing car windscreen on two cars now filthy, cars should be in A1 condition on hire as 1 not even cleaned "

" Car park could do with tarmacing, as muddy full of holes, and airport shuttle would be nice if not told have to walk to rentle or have to wait half a hour, and staff could at least smile . "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BRISTOL, GB - Reviewed by DENISE - 12 December 2019

" Great car staff at office were very polite and helpful. "

" Waited for 40 minutes to be collected from airport as car was badly signed and it was raining rang 3 times to be told the driver was on his way. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by KEVIN - 12 December 2019

" Auto Europe booking failed in two occasions, unhelpful staff at call centre. Credit card blocked for hire amount but unfulfilled booking. Booked directly with rental company with no issues. "

" Good service and very competitive prices. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by ALLAN - 11 December 2019

" Autoeurope seemed good it was the company that you put me in touch with that caused problems "

" Hidden insurance charges from easirent causes headache and dissatisfaction "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SOUTHAMPTON, GB - Reviewed by SUBASCHANDRA - 09 December 2019

" what experiece are you talking about? I haven't got my car that I rented even I paid for the service. What kind of company charge customer and not give the service. Please do us a favour and Stop refering easyrent to innocence customers who have no clue about the service and rely on you lot to get the reliable service. I am not sort of person who like to defame anyone but you just can't charge for the service that you haven't given. Its illegal. Where is my refund? You can take from customer's credit card in a second but takes ages to refund. take it as my forced donation..beautiful people. "

" I haven't got the vehicle but I still pay £37 which will be a donation to you lot. The guy on the customer service of easyrent was very rude and told me to take taxi all the way to airport because they couldn't pick up from cruise terminal as I was not a cruise customer. Of course I was not gonna spend £25 extra for taxi ride and wanted to cancel my car rent and was told I had to contact auto europe as they were the broker. Never again gonna deal with small company with small customer service. At the end, ended up hiring enterprise car which was quick and reliable and honest unlike easyrent or autoeurope watever they are. Still haven't got my refund. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 2

LEEDS, GB - Reviewed by CHRIS - 08 December 2019

" Good value "

" Car needed a clean inside and out. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

LEEDS, GB - Reviewed by HELEN - 05 December 2019

" As above. "

" Unfortunately I did not read the small print which meant I was not given a car, due to not having a credit card. I was not given a refund so lost my money. Disgusting that a debit card cannot be used for the deposit when it is ok with any other hire firm. So will not be using yourselves ever again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LUTON, GB - Reviewed by JOHN - 04 December 2019

" No problems, decent vehicle "

" Much smoother than I thought it might be thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MANCHESTER, GB - Reviewed by PAUL - 02 December 2019

" As explained above, very misleading "

" No problems but they were unaware of the additional cover I took out with you. I still had to pay a £1500 deposit by credit card which was later refunded. Not happy !!!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LONDON, GB - Reviewed by KEITH - 02 December 2019

" Car was great and very cheap 5.90 a day. Had it for 10 days and spent 150 pounds total including petrol. "

" Car was great and very cheap 5.90 a day. Had it for 10 days and spent 150 pounds total including petrol. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by TAMIM - 30 November 2019

" It was good "

" It was lit "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by CHRIS - 29 November 2019

" Friendly staff. Good vehicle. Long queues. "

" The vehicle was good, the drop-off was very good. My one gripe was the collection. There was no obvious queuing system, there was no instruction about what to do with the hand-written Post-It handed out once the paperwork and payment was completed; the whole collection procedure, from walking in to being shown the vehicle, was 50 minutes. The damage check, vehicle familiarisation briefing etc was efficient (maybe 5 minutes) but the whole experience, from walking in to driving away, was 55 minutes. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

EDINBURGH, GB - Reviewed by ANDREW - 29 November 2019

" I've used Autoeurope many times and am very happy with the service. "

" I arrived on a flight from Portugal and was asked for additional proof of UK address. Utility bill etc. This came as a surprise and caused much grief. This requirement should have been made obvious at time of booking. It wasn't. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

LONDON, GB - Reviewed by NKOSINATHI - 28 November 2019

" See all comments above "

" I have always enjoyed renting cars from your company worldwide until I came across your affiliate company easirent. All I want to say is that your continued association with such a doggy filthy company you will regret ruining your worldwide reputation. The staff have never heard of the worse professional, their offices are dirty and shabby, their toilet is extremely filthy, does not lock, no toilet tissue, so embarassing, I had to wait for 90 minutes for the shattle bus to collect me, and in the end, when it came to collecting the car, I was asked for more payments and to leave a deposit of 1500 pounds which I had not been informed about. I eventully gave up on the car and had to hire Uber taxi instead, yet to date I am still trying to get my bank to claim back monies that continue to be stolen weekly by your affiliate company but now disguised as thrifty car rental which I have never used. My mistake was to give them my credit card which they must have copied before I cancelled the car. I never ever want to use this company ever again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ABERDEEN, GB - Reviewed by JERRY - 28 November 2019

" Do not use very misleading "

" very misleading spent a lot of money on an extra insurance they said we would need but after looking into it we didn't really need an extra insurance. The staff was very quick with explaining things and felt we was rushed. If we didn't take the insurance they wanted £1.500 in deposit what a joke.Also had to pay £60.00 up front for fuel,so all in all cost us an extra £300.00.Would definitely not recommend this company, "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 10

LONDON, GB - Reviewed by MICHAEL - 28 November 2019

" Booking through Auto Europ was easyenough but hte actual hire company was where I had the problem "

" The additional insurance required was not clear and then there is more additional insurance to remove minor damage liability and remove hte need to reserve £1500 on credit card. Was sold "non-existant" insurance which had to be redone to one more expensive!! Generally feel I'd been conned in some way. Upgrded car to compensate but the feeling is still there. "

Value for Money: 3
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LEEDS, GB - Reviewed by SHELLEY - 27 November 2019

" The car I was given was brand new, comfortable and very easy to drive. I needed to extend the hire for another week which was a very easy and simple process by phone on the expected day of return. "

" The gentleman at the collection desk was very welcoming and a pleasant fella. Very helpful over the phone before hand too. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by REDOUANE - 27 November 2019

" Top service "

" Top service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LIVERPOOL, GB - Reviewed by GORDON - 26 November 2019

" Very good website - easy to navigate and prices clearly displayed. Prices always very competitive, so I don't use anyone else "

" Efficient and friendly service. The depot isn't in the best of places, it's tricky to find and not very well lit, but if you can get beyond that, they are very good value and my experiences with Easirent have always been good. I'll definitely use again. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LIVERPOOL, GB - Reviewed by RUSSELL - 26 November 2019

" Excellent "

" Top guys very efficient and very friendly, no stress hire. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by STUART - 25 November 2019

" Excellent service "

" Car was great and staff very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUTON, GB - Reviewed by BENYAMIN - 24 November 2019

" Unless you review the charge and reimburse me the $350-. I Will try my best to destroy your name. By the way I can provide you with a picture of the car front "

" I was in shock of how your rep blamed me of a tiny paint peel off on the car front ,only because it wasn't mentioned on the car picture, charged me for $350-. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by ROBERTA - 24 November 2019

" The price was not really a true price as the insurance was extortionate and took the overall rental of a bashed up car to over £300 for the week. "

" I was charged an extortionate amount of money for insurance on a car that was very badly bashed and the interior of the car was water damaged. There was no screenwash in the car and the roads were treated for the weather this resulted in me having to pull up at the side of the road as I could not see out the window. This was highly dangerous. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

GLASGOW, GB - Reviewed by ANTHONY - 24 November 2019

" Very easy but can't be relied on to tell what's happening with a separate supplier, there by telling me lies? "

" When we arrived at the Easirent counter we were told that we were to go through the check in process all over again, which i find such a waste of time when i have hired from them before and i was also told by your webb site that i was already checked in? so why do i have to go through the hole process again. I shan't use you or them again. Which is a shame when you say its all sorted??? "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BRISTOL, GB - Reviewed by STEPHANIE - 24 November 2019

" Overall good car new staff helped "

" Took 4 phone calls to be picked up 45 minutes waiting in freezing rain. But return very good. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 10

LONDON, GB - Reviewed by PAULA - 22 November 2019

" Awful experience: i wqsnt helped and had to explain all process in every call "

" I have been charged for a service i havent used I called straight after making the booking to ask what documents i needed they said i couldnt have the car because i didnt have my pssport or provide with a bank statement of £1500 balance. I explained i wasnt home (bristol) and i disnt have it on me Called to cancel in less than 30 mins after booking to tell them to reverse the pending payment (Spoke with Matthew) After been on hold He said he had spoken to the relevant department to cancel and reverse and that it would take 3-5 working days for it to be back on my account 2 days later i was charged I called to let them know on monday and spoke with Casey. He said that there was no track of my call or anyone called matthew in the office I have been charged for something i havent used and no one has taken responsibility Nor ownership of my enquiry "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BRISTOL, GB - Reviewed by JOHN - 21 November 2019

" Not to be used again "

" Further to walk than I had imagined. A very muddy forecourt. Two cars had to be moved to get to my car. It was ot full to full as ordered "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by NEIL - 21 November 2019

" Excellent "

" Great value. Fast friendly and a short walk from the airport terminal. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by MICHAEL - 19 November 2019

" z "

" had to wait nearly an hour to be picked up by shuttle "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 5

BRISTOL, GB - Reviewed by WARREN - 18 November 2019

" Always use AutoEurope. Best way to find a well priced car. "

" Such an easy rental. Car was nicer than I expected. Staff explained everything and it was a quick and painless process. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by HEATON - 18 November 2019

" Deposit was far to expensive. Did not go ahead with rental. Would like a full refund please "

" Deposit was far to expensive. Did not go ahead with rental. Would like a full refund please "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LUTON, GB - Reviewed by ZVI - 17 November 2019

" Overall great value, thank you "

" I'm worried about the negative reviews online suggesting easirent are unduly pedantic in slapping charges. Thankfully I didn't have a bad experience "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by GAYE - 17 November 2019

" easy car hire and friendly staff "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUTON, GB - Reviewed by JAMES - 16 November 2019

" As above "

" All fairly straightforward "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARDIFF, GB - Reviewed by MATTHEW - 16 November 2019

" No better/worse than any other web site. I am looking to hire in Orlando in January, but there appears to be no loyalty scheme available, so I may just as well hire when I arrive "

" The car war dirty and low on fuel when I collected it, but the main problem was that the brakes were very noisy. I decided to add on a few extra days for my convenience, and during that period the brakes siezed. I arranged to swap the cars, but the desk was not particularly helpful, saying that I should continue to use it until the following day. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 4
Condition of the Vehicle: 1

MANCHESTER, GB - Reviewed by TAHEREH - 16 November 2019

" No body was helpful they just wanted more money or I wasn't going to get my car "

" Avoid these people they have all the tricks in there sleeves to try and get more money or not give you the vehicle. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LONDON, GB - Reviewed by TRUDY - 15 November 2019

" jjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjj "

" hhhhhhhhhhhhhhhhhhhhh "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by BHARAT - 15 November 2019

" I have already shared it above. I did hire a car for second week again with Easirent as already previously booked, the car I was given was a badly damaged tiny Toyata Aygo which I had to go back following day to get changed as nearside mirror was totally cracked and made driving dangerous without clear visibility of left! Replacement given is another Toyota Aygo after Easirent agent tried hard to sell me an upgrade. "

" It took almost hour and half to go through the process of pickup as the Easirent agent wanted 2xproof of UK address (utility bills) and the electronic copies I had was not suitable as he could not scan them and he said their printer was not working since long time!! Then when I questioned why it was necessary for UK address verification when I have a Swiss driving licence and Swiss address, I think he realised the mistake and paperwork was then done in few minutes! But, at no point there was an apology or explanation given. He did however give an upgrade of the car which was good. However, all this caused lot of stress to my wife and myself as we had to rush to hospital to see my mother who was about to go in for a major operation and all this delay did not help. "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 3

GLASGOW, GB - Reviewed by GARETH - 14 November 2019

" Terrible terrible service! I've had to cancel my credit card as Easirent attempt unauthorised payments, I should actually report them to the police. "

" Firstly the rental was quoted at £47, on arrival to the Glasgow office all hidden charges were revealed, another £154 was required. Once I'd payed with my card (The card reader read 'Authorised'), Gary the manager called once I'd left and said the transaction hadn't gone through, he continuously called me on separate numbers until I got annoyed and blocked his calls. I needed to drop the vehicle in Aberdeen, after leaving the vehicle Easirent attempted to take another £354 from my credit card, for what reason, I do not know. Utterly disgusting service which amounts to common theft. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 3

SOUTHAMPTON, GB - Reviewed by LORENZO MARIA - 14 November 2019

" worst ever! "

" Absolutely not acceptable because it's false and the real deal is hidden that one can rent a car in the port of Southampton. Desgusting trap which ruined our evening "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by THOMAS - 13 November 2019

" Booking was very easy "

" It was a bit strange, I didn't receive a confirmation, but all in all the rental was fine and the car was a great deal. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BIRMINGHAM, GB - Reviewed by MYNDERT - 13 November 2019

" Easy transfer to and from the airport. The experience was completely stress-free "

" Staff were really helpful and friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by HAFEEZ - 11 November 2019

" If give me good offer,so I can collect again "

" To much expensive "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LONDON, GB - Reviewed by NIGEL - 09 November 2019

" Undecided at this stage "

" Credit card hadn't come through in my name so asked to change to my partner as the main driver and me as named second driver and that we would pay the extra. Was told this could not be done. Was offered only to take the rental on my debit card and pay the full insurance add on which was £241 on top of the £157 rental taken out. We have our own excess policy. We said then we would cancel the rental and pay the late cancellation fee, my partner was online and could see that she could take a new rental in her name at the original price. We were then told that if we did this we couldn't take a car for at least two hours even though their website said it was available now. When we finally relented because the guy wouldn't budge and so payed the additional £241 simply because I had to be at a meeting 2 hours drive away in 2 1/2 hrs time. We then were shown the car which was supposed to be full of fuel, the needle was pointing one notch below full which I pointed out and received an explanation that it was peculiar to this vehicle that when full this was as high as the needle went. This turned out to be a blatant lie because both subsequent times that I filled the car, the needle pointed to full. So not only we we screwed with the add on full cover, we were also lie to and conned over a further £5/6 worth of petrol. (I have timed and dated photos of the fuel gauge to prove this. To whom do I complain and seek compensation for this breach of contract on easirent's part? "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LONDON, GB - Reviewed by GAVIN - 09 November 2019

" good "

" good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUTON, GB - Reviewed by TREVOR - 08 November 2019

" You need to vet your car hire suppliers better. "

" As there is no petrol station in the office vicinity. Nearest 10 mins away. Searched but could not find. Ended up returning car not full. Travelled 82 miles. Charged £45. Disgrace. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 8

EDINBURGH, GB - Reviewed by MARK - 07 November 2019

" Just awful. "

" After a long wait, when I got frustrated with the staff they refused to rent me a car. I had to take an Uber back to the airport and rent another car from a proper car hire company. Worst car rental experience I've ever had. I 'd like my money back please. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

EXETER, GB - Reviewed by IANA - 06 November 2019

" I am very satisfied but I am still waiting for the amount (pre-authorized) in my credit card back. Until now the amount is charged in my credit card. "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by GINO - 05 November 2019

" The car hire business is very competitive and the staff super unfriendly. Next time I fly from Gatwick will definitely give you guys a miss and use another company :-( "

" Very unfriendly staff at check in, and were not helpful at all. With so much competition, I am surprised you have staff of this low calibre serving customers! On a positive note, the lady who checked me back in was super friendly. She made up for the bad experience at pick up "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LUTON, GB - Reviewed by SARUNAS - 05 November 2019

" Will use again :) "

" All is good, just the insurance excess is quite big. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LIVERPOOL, GB - Reviewed by ALAN - 01 November 2019

" Staff were very helpful, price was very good, advance completion of paperwork smoothed the collection phase "

" a value for money, hard to find for pick up but collected at airport and taken to location which was good. Car itself was clean but motor sounded a bit rough. Drop off out of hours had nowhere to drop keys and had to leave them with a note to say where to find them which was not very satisfactory. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 7

MANCHESTER, GB - Reviewed by PETER - 01 November 2019

" Overall happy with auto Europe "

" Car only came with 100miles a day. Car wasnt cleaned, and was a replacement due to first car had a fault "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 5

LONDON, GB - Reviewed by MICHAEL - 31 October 2019

" Website easy to use. Good choice of cars to rent "

" The customer waiting facilities look rather tired. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

ABERDEEN, GB - Reviewed by LEE - 31 October 2019

" See above "

" The hidden cost of insurance is a non starter for me. You pay a price online and are then told you have 3rd party only cover with 1500 excess! Having the office in the hotel was also not ideal, as you feel you are in the way. Sorry but this was not a great experience. "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 9

LONDON, GB - Reviewed by ALASTAIR - 30 October 2019

" All went smoothly "

" No problems all good just a slight delay before car was available but only 15 mins so very happy "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by ALLAN - 25 October 2019

" Excellent value for money "

" Very good service. The only issue is the location which is off-site and can be quite hard to find when returning the vehicle. There is also a variable long wait until the bus comes to take you to the airport - so you need to allow for lots of extra time. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 8

GLASGOW, GB - Reviewed by SEAN - 24 October 2019

" Good service "

" Good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by CHRISTIAN - 24 October 2019

" Dear Autoeurope Team. Please be informed that you are advertising a wrong mileage limit. Whilst for my rental you stated that the mileage was unlimited, Easirent confirmed that they never rent with an unlimited mileage when you have a 2 days rental. So, they charged £7,5 a day (£15 for the two days rental) for having unlimited mileage. They clearly stated that it is AUTOEUROPE mistake to advertise unlimited mileage in two days rental. Hope it help so you do not advertise wrong information in your web. Thanks a lot, "

" Dear Autoeurope Team. Please be informed that you are advertising a wrong mileage limit. Whilst for my rental you stated that the mileage was unlimited, Easirent confirmed that they never rent with an unlimited mileage when you have a 2 days rental. So, they charged £7,5 a day (£15 for the two days rental) for having unlimited mileage. They clearly stated that it is AUTOEUROPE mistake to advertise unlimited mileage in two days rental. Hope it help so you do not advertise wrong information in your web. Thanks a lot, Chris "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by LUKE - 24 October 2019

" I have enjoyed using autoeurope "

" On arrival at arranged pick up time. There was no vehicle available. The counter staff were very unapologetic, offered no alternative other than to wait 2hours when another return vehicle may turn up, no guarantees. They did not offer any kind of assistance and basically made it my problem to sort out. I will never use easirent or recommend them. In fact I would recommend autoeurope take them off there database of available rentals. Discusting service. On the plus side when I contacted autoeurope directly you arranged alternative rental vehicle which took a bit of time but was excellent service with a vehicle rented at no extra cost from avis, so thankyou "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NEWCASTLE, GB - Reviewed by DANIEL - 23 October 2019

" I just check my bank account, you have taking €35.85 out of my account on the 9/10/19, what is this charges for? "

" Money grabber "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 2
Condition of the Vehicle: 9

GLASGOW, GB - Reviewed by ALISON - 23 October 2019

" Very dissatisfied "

" Your advertising is very miss leading, I thought I was getting a bargain a hire car and insurance for £67 when I got there they wanted £1500 deposit. They did offer me the car with different insurance but was too expensive for my budget so I never had a hire car through you and had to get someone to pick me up from the depot at 1030 pm. I tried to phone the next day to get my money back with no joy. Very dissatisfied with your company. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NOTTINGHAM, GB - Reviewed by ADAM - 23 October 2019

" Not happy with this the prices seem very cheap compared to other websites but unfortunately the reason with that hidden charges. "

" They charge me £90 extra for nothing. I prefer other companies no hidden charges and the deposit is normal which is £100--£200, but the ask over £1000. I will never deal with this company again. "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LONDON, GB - Reviewed by KRISTIAN - 23 October 2019

" Based on my recent experience I wouldn't hire from the Heathrow Easirent Office again any time soon. I've had good experiences at other locations though and will continue to consider the company in the future, just not Heathrow. "

" We queued for a long time at the Heathrow office, probably at least an hour. 4 out of 6 of the express check in machines were broken and despite attempts by several people in the queue no one was able to complete the check in on the two remaining working machines. Of the few who who made it to the final screen none were able to complete their check in because there was no option to proceed without additional insurance. The member of staff we finally dealt with was efficient and polite it's just a shame it took so long for him to arrive. The car we collected had hadn't been washed and, with around 35,000 miles on the clock, the gears were difficult to find. Drop off at the hotel near Gatwick was hard to find but the lady behind the counter was very helpful. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 6

BIRMINGHAM, GB - Reviewed by MARTIN - 22 October 2019

" overall positive, negative reviews online were not founded in my experience "

" positive experience, "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LIVERPOOL, GB - Reviewed by KRISTIAN - 22 October 2019

" The toll for the Mersey Gateway bridge can't be paid for online in a hire car. Needs to be done over the phone or at the drop in centre half a mile or so to the East of the South end of the bridge. "

" The man at the Liverpool office was polite and very efficient. I was out of the door in no time and the car was spot on. The office is 'off site' but in reality only a short walk (10min) away from arrivals. A sharp contrast from my experience at the Heathrow office!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LIVERPOOL, GB - Reviewed by SANDRO - 21 October 2019

" Nice "

" Nice "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

LUTON, GB - Reviewed by JEFFREY - 21 October 2019

" Ffgg "

" Rrrghghh "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 6

LONDON, GB - Reviewed by NADIA - 20 October 2019

" It would be nice to know who you are actually renting with at the time of booking. "

" Not a great experience. We arrived on time for our pick-up and ended up waiting for over an hour after we checked in, as staff overlooked our booking due to the person before us having the same name. The car was very dirty on the outside (looked like it hadn't been washed in some time) and there was a used tissue and a smell of hamburger on the inside. There was a lot of confusion about the odometer reading - this was counting down, not up, and we really had no idea how much milage we had used as the numbers didn't tally up with what was written on the form we received. The form also stated our original pick-up and drop-off time, despite us not being able to leave with our car for over an hour after we should have. If I hadn't gone out to check, our car would have been given to someone else, who was about to get in with the keys and drive away. Drop-off was better, the girl at the counter was helpful and put us in touch with Liam at head office, who was very helpful and able to arrange an extra half-day rental at a discounted rate. Overall, the feel of the experience was a company that really doesn't care about the customer experience or the state of their premises or vehicles. I wouldn't be sending people in the direction of Easyrent in future as it all just feels a bit sketchy. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 3

LUTON, GB - Reviewed by CAROL - 17 October 2019

" good to be treated so warmly, they were also very proficent and exlained situations to foreign visitors while I was in the office. "

" the guys at the desk were very friendly, though at 11.00 at night I wanted to get home, but they were working well. Unfortunatly I had a broken windscreen and needed to take the car back, not sure it will really cost £560 to repair/replace. They did deal with the issue and swop the car efficently. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by MATTHEW - 17 October 2019

" Terrible experience, prices that are advertised are misleading and false. Car I reserved which was advertised as being £17 a day ended up costing almost £70. A baby seat that I wanted to add wasn't priced until after I paid for my reservation and it was ridiculously priced which wasnt shown on the app. "

" When picking up the car I was told that I had to pay them an extra £300 directly for their insurance or they would have to block £1,500 off of my credit card, which would have left me with no spending money for my holiday. I told them that I had already paid extra for the insurance which they told me wasn't enough and wouldnt cover me for any accidents. They also wanted to charge £90 in advance for a tank of fuel which costs about £42. I also didnt get the car model that I requested. Prices for any extras are ridiculous and I was pressured into spending more and more money even though I had already paid for my reservation. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 7

GLASGOW, GB - Reviewed by JANET - 16 October 2019

" Enough information was not given on the website for documents required. Asking for payslip on counter is not acceptable. "

" The experience is 0 "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

EDINBURGH, GB - Reviewed by RHONDA - 15 October 2019

" Always good "

" I've rented through auto several times and it has always been very efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

GLASGOW, GB - Reviewed by MACIEJ - 14 October 2019

" Great Service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by DAVID - 14 October 2019

" All good, but a bit surprised that the security deposit is still being held on my credit card "

" Pick-up was slow because the customer terminals not working. But your staff handled the situation well. I also note that the £1500 security deposit is still being held on my credit card "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LIVERPOOL, GB - Reviewed by TIMOTHY DAVID - 13 October 2019

" great service "

" great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10