EASTCOAST AUSTRALIA Car Rental Reviews

BRISBANE, AU - Reviewed by DAVID - 25 June 2025

" This is the 3rd time renting a car from here, very polite and great service would highly recommend! 5☆☆☆☆☆ "

" This is the 3rd time renting a car from here, very polite and great service would highly recommend! 5☆☆☆☆☆ "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by PATRICK - 31 May 2025

" The same great service I have come to expect from Auto Europe "

" Really helpful and efficient staff. Car was virtually brand new and the exact model we requested. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by ROBERT - 29 March 2025

" Pressure form the company to have extras insurance cover that I aready had paid for with your company and didn't need. "

" The car was not very clean inside and out, I did show the staff, also pictures of vehicle didnt show damage to alloy wheels and looked clean on the outside which it wasn't. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 5

SYDNEY, AU - Reviewed by MARTIN - 14 March 2025

" See above "

" The car was very underpowered although almost new an MG "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by JOHN - 10 March 2025

" All good and easy to do business with. Their online photos of pre hire damage and the ability to add customer photos of pre hire damage that did not show up in Eastcoast's photos added to the confidence of hiring from them "

" Checkout and drop off were very efficient. Also liked the way pre hire damage was already captured online and viewable by the customer with the ability for the customer to add any other pre hire damage not covered by Eastcoast's photos "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by KERRY - 16 February 2025

" All good "

" All good "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 6

COOLANGATTA, AU - Reviewed by JACQUELINE - 31 January 2025

" Perfect rental. "

" A perfect rental from start to finish. Immaculate car. Staff especially on drop off at Gold Coast where great as pushed through refund on my credit card as I was renting again from them 2days later at another location. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DARWIN, AU - Reviewed by PATRICK - 08 October 2024

" A really positive experience. We had not used this company before but, based on this rental in Darwin, we would readily use East Coast Car Rentals again and would recommend them. "

" A really positive experience. We had not used this company before but, based on this rental in Darwin, we would readily use them again and would recommend them. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by MARK - 16 August 2024

" Na "

" Staff were helpful and seemed engaged in making the experience positive. The car was low on power for its size, which made it unenjoyable to drive and would make me unlikely to recommend eastcoast. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by DAVID - 04 July 2024

" My only criticism is they GOS chip needs to be updated as numerous new roads were not recognised by the system. "

" Checking in was flawless and the guy who served me was very efficient and very pleasant to deal with. He was obviously rushed as it was a busy period but he was professional and helpful. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BRISBANE, AU - Reviewed by NIKE - 22 April 2024

" Great all round experience! "

" Fantastic service and ease of hire. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAIRNS, AU - Reviewed by PHILIP - 16 April 2024

" Prompt airport collection. Easy pick-up (with an upgrade). Staff put our cases in the boot, and started the engine so the a/c would kick in whilst we completed the paperwork. Simple and efficient drop-off. "

" From pick-up to drop-off the best car rental experience I have had anywhere. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by ERNEST - 08 March 2024

" Very good "

" Very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by PETER - 19 February 2024

" Car had a couple of small issues Boot remote didn't work Key didn't release from fob Engine management light on all the time "

" I didn't realise it was offside when I booked as I entered airport collection and drop off this should be made clear when booking "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MELBOURNE, AU - Reviewed by DAVID - 16 February 2024

" Excellent service "

" Excellent service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by NEBOJSA - 06 February 2024

" Pleasent staff and newish clean vehicle at a good price. "

" Very satisfied with an vehicle and service. Only snag is that a car is to be collected from a depot outside airport, needs time for transfer. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by JACQUELINE - 28 January 2024

" First class "

" Excellent in every way "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOBART, AU - Reviewed by JOHN - 28 January 2024

" Okey "

" Fine service "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BRISBANE, AU - Reviewed by NIGEL - 15 January 2024

" Will definitely recommend Autoeroupe and Eastcoast to friends as the whole experience from the original booking for the hire of the car and use of the car has been first class. "

" Very good value for money. The collection of the car was very easy with the pick up at the airport and transfer to the Eastcoast depot for the collection of the car . The counter staff was very efficient and our car was ready immediately after we had completed the paperwork for the hire of the car. The condition of the car both outside and inside was excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOBART, AU - Reviewed by CHRISTOPH - 02 January 2024

" Easy to book "

" Very expensive "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAIRNS, AU - Reviewed by GRAHAM - 01 January 2024

" Ir was a good experience. "

" Car was clean and in very condition . Pick up, collection and return arrangements were all very good and well arranged. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by DEBORAH - 03 September 2023

" Good selection of vehicles and locations. We rarely use anyone else to arrange our car rentals. "

" Very helpful friendly staff Whole process of pick up and drop off very smooth Bus drop of to airport very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by SHAUN - 17 May 2023

" Best experience of car hire i have ever had . "

" Exceptional customer service came with us to check the car and pointed out the key points. Very quick from arrival to driving away . Car was excellent . On return we were on the shuttle minutes after arrival . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by MURRAY - 11 April 2020

" Service from agents was very good. Only disappointment was the overall condition of the hire car.. This was summed up by the agent who dealt with initial paperwork. Her comment when checking the car was '' we'll right off the front bumper as there are too many scratches and bumps to record each one.'' "

" Car collection very smooth. Car condition very disappointing but it didn't break down! Had to return vehicle early because of corona virus. East coast had to close their office too early for our 2120 flight. Obviously this was out of East Coasts control. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

SYDNEY, AU - Reviewed by NICHOLAS - 31 March 2020

" Avoid Eastcoast! "

" We were a bit confused with the pick up instructions but after calling the company's number, we were told to go outside and wait at a bus stop for a minibus to pick us up. It was convenient and we only waited less than 10 mins. When we got to the office, the lady who dealt with us was efficient but not that welcoming or friendly. Might be because of it was later in the day (around 8pm). We then went to the rental car, the multi storey car park was not very lit. We took a vid of the car both inside and out for any damage. The car was OK but not very well looked after. The next morning in the day light, I was horrified to find a used surgical mask in a gap between the passenger seat and the hand brake! We were in the middle of the Covid-19 outbreak! It was disgusting!! I had to clean the whole interior of the car with disinfectant! I also took a few photos of what I found and the state of the car in daylight. Just appalling! Never again we will use Eastcoast! "

Value for Money: 3
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 1

CAIRNS, AU - Reviewed by DONALD - 30 March 2020

" I thought the pricing for the rental was excellent. I've used Auto Europe before and I have always been satisfied with the customer service. "

" John at East Coast Rentals was brilliant. Very welcoming at the offices when I arrived. Even though they were experiencing issues and having to let staff go because of Covid 19. the communication from John during the rental was excellent. Would definitely rent a car from East Coast if i'm back in Cairns again. Please feel free to pass on my feedback. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by PETER - 11 March 2020

" Very good company to hire from. Efficient collection and drop off. Only one member of staff seemed to think we were a hassle to them.. all others were as i would expect. The car was clean and exactly as ordered. "

" Very good company to hire from. Efficient collection and drop off. Only one member of staff seemed to think we were a hassle to them.. all others were as i would expect. The car was clean and exactly as ordered. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAIRNS, AU - Reviewed by IAN - 06 March 2020

" As always price driven "

" Bit of confusion around where to find their pick up bus but drivers helpful and once at depot was dealt with quickly. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MELBOURNE, AU - Reviewed by GRAHAM - 02 March 2020

" Finished on a low "

" Being charged £2200 for damage caused by someone else left our holiday with a sour taste "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

CAIRNS, AU - Reviewed by GARY - 11 February 2020

" All was good apart from the $180 I had to pay extra for insurance "

" The staff were very experienced and gave me advice about my destination "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CAIRNS, AU - Reviewed by JAMES - 07 February 2020

" Queries were dealt with promptly and efficiently "

" the company were quick to sent their shuttle service after i made contact at Cairns airport. Overall, a good experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by THOMAS - 06 February 2020

" Very positive "

" Clean car and thorough walk around "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by MARK - 13 January 2020

" N/a "

" No issues with car or pick up/drop off. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CAIRNS, AU - Reviewed by RALF - 24 December 2019

" Ongoing issues have not been resolved within the last 6 years incl. ours ( mis sold excess insurance). Anna was informed all the way. Thanks. Merry Christmas. "

" East coast had now the same issues (mis sale of excess insurances, bad service, bad cars - high km etc over 6 years now. Therefore we will use a different car rental company in Sydney and in the near future. Enough is enough. Good luck with your partner. Merry Christmas. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 7

CAIRNS, AU - Reviewed by CHRISTOPHER - 13 December 2019

" See sec. 3 "

" The vehicle was unpleasant to drive. It has covered 95,000 miles and the gearbox is terrible. We had not used East Coast before. We felt it had not been made clearer to us that we needed to phone you on landing in Cairns to arrange a pick up service. We expected you to be inside the airport. We have also used AVIS, Enterprise and Alamo whilst in Australia and we have preferred thwir processes. Although staff were efficient and friendly, the process isn't as good as the vehicle was poor, so we would default to another provider first in future. "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 4
Condition of the Vehicle: 4

BRISBANE, AU - Reviewed by ADRIAN - 28 November 2019

" Ok service. "

" Vehicle cleanliness was not brilliant, service warning light on the dashboard was a little concerning. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

HOBART, AU - Reviewed by STEPHEN - 17 November 2019

" A bit of pressure to accept the insurance even though I already had insurance. Was slightly intimidating. "

" A bit of pressure to accept the insurance even though I already had insurance. Was slightly intimidating. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by KATE - 15 November 2019

" I use AutoEurope a lot. Prices are good, if not always lowest, and they help out if any problem with rental company. And cancellable up to 48hrs before pickup. Excellent "

" good company. they accommodated a drop-off in different place with no extra fee. Unfortunately lighter socket stopped working though so no satnav! Yhese should be supplied with usb cable as well. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

ADELAIDE, AU - Reviewed by THOMAS - 12 November 2019

" Easy to book online, good price "

" Staff efficient and friendly, car as we expected and very good. No problems. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by BRIAN - 08 November 2019

" Very efficient service have used and will continue to us you in the future. "

" Very organised and efficient service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by DAMEON - 07 November 2019

" Had a much better experience with thrifty "

" High mileage old car which had damage on most panels with poor wipers in the rain "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 5

BRISBANE, AU - Reviewed by WYN - 05 November 2019

" As above no communication between the companies so we are out of pocket! "

" After booking this car online and paying for extra cover, the counter staff then talked my husband Wyn Pryce into buying extra cover again which I questioned them about on the return of the vehicle to which they weren't very helpful so we are now out of pocket by about £90 that we shouldn't have paid! "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by PAUL - 05 November 2019

" Encountered no problems. "

" Staff were very efficient and courteous. Premises were clean and welcoming. We were dealt with in a timely manner. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOBART, AU - Reviewed by MARTIN - 01 November 2019

" Easy booking, clear pricing, choice of cars. Efficient service, added reassurance not booking direct with hire car company. "

" Very quick and efficient drop off. Brief queue on pick up due to number on shuttle bus. No hard sell on extras. Pleasant staff. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BRISBANE, AU - Reviewed by ANDREW - 23 October 2019

" As above. "

" Could of been easier finding the pick up at airport, but all went well after that. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MELBOURNE, AU - Reviewed by BRENDAN - 21 October 2019

" Car was clean "

" The lady who handled my rental was very efficient and personable "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ADELAIDE, AU - Reviewed by GREGORY - 16 October 2019

" Vehicle, registered in QLD not SA, had almost 100,000kms on the clock, worn/torn carpet in driver's footwell, lots of minor scratches and scrapes and an annoying dashboard rattle at speeds over 80kph. The gear change and clutch were stiff not as one would expect from a Hyundai. When returning the car I mentioned these matters to counter staff and was told 'it's a rental - they get mistreated and anyway you're not paying Hertz prices!' The return shuttle to the airport was a farce! We waited for 20 minutes for 2 minbus renters to go and refuel their vehicles to avoid the refueling surcharge. We could have been dropped at the airport and the shuttle back at base while staff were 'faffing' around like headless chickens. We have always used Atlas thru Economy Car Rentals in the past and they have never let us down. We will go back to them next time. "

" Pick-up at airport was fine and counter staff efficient. Car was older than expected but we were told it was the only one available, so OK. See all my comments about the return under item 5 below. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 4

SYDNEY, AU - Reviewed by GARY - 15 October 2019

" As above very dissatisfied with the service and the staffs attitude and customer care. "

" we was late arriving to pick the car up due to our flight being delayed. But on arrival at east coast rentals it wasn't ready and had to wait another half an hour whilst they cleaned it. One of the team checked the car over with us and showed us the address to return the car to on the reverse side of the check sheet and not to bring it back to the pick up point. On arrival at the drop of point there was nobody there. We called the number on our documents and was advised this closed at 12 noon on a Saturday and they couldn't understand why they had told us to take it there we needed to take it back to the pick up point, which was another 15 min drive. We asked the woman at the call centre to advise the office that we was on our way as we had a plane to catch and therefore had a further delay making us very anxious. On arrival the person was there who had told us where to drop the car off he chuckled and said "who told you to go there" I reminded him it was HIM. Very disrespectful with no apology from any of the staff. We was very dissatisfied with the service and won't be using them again. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BRISBANE, AU - Reviewed by DAVID - 01 October 2019

" My experience with auto Europe was all good. "

" Great customer service, smooth operation, had no complaints whatsoever, very happy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by COLIN - 20 September 2019

" On the whole very polite and helpful staff. The vehicle we rented was excellent. "

" Poor information about what was required from the second driver resulting in one wasted visit to their office due to being misinformed by head office. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by ALAN - 05 September 2019

" Good car, good service "

" Very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by GRAHAM - 02 September 2019

" Good advice re toll roads etc and being able to pay the rental company to cover the costs with no hidden surprises . Only issue was with the sat nav we ordered but was given a full no qualms refund "

" Good all round no nonsense service service from booking to picking up and dropping off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by FRANCIS - 28 August 2019

" first class "

" first class "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by LESTER - 12 August 2019

" Quality. Top class service "

" Fantastic experience. Great car and fuel efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAIRNS, AU - Reviewed by CHARLOTTE - 16 July 2019

" We were refused the vehicle when we arrived due to missing our connecting flight. We were 'helpfully' put thru on the phone to America which clearly couldn't help. Dreadful service "

" We were refused the vehicle when we arrived due to missing our connecting flight. We were 'helpfully' put thru on the phone to America which clearly couldn't help. Dreadful service "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

HOBART, AU - Reviewed by KIM - 16 July 2019

" The involvement of Auto Europe appears irrelevant. I would rather deal with East Coast direct. "

" The major problem I have had is at the UK end of arrangement. I was asked to provide evidence of untility bill payments made in the past months to local agencies or authorities; a code fro my DVLA licence. This seemed excessive to me and the paople at East Coast agreed with me. I queried this and receoved severallong replies which did not anser my queries. "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by GARETH - 09 June 2019

" See above "

" On arrival to Melbourne we couldn't get through to either of the contact numbers provided to arrange shuttle pickup. Also no answer on the emergency contact line. In the process of trying to arrange a refund. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SYDNEY, AU - Reviewed by GERARD - 28 May 2019

" As usual, the Autoeurope part was pretty easy, it was just the car rental firm was not up to the standard I have been used to with Autoeurope. "

" The car was quite old with over 90000km on the clock. Most providers in the past had 15000-30000km on the clock. There was no cruise control which is useful for speed limits. They also kept me waiting for half an hour before providing the shuttle back to the airport. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 7

SYDNEY, AU - Reviewed by DAVID - 20 May 2019

" Professional and friendly "

" Staff were friendly and helpful.thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by NICHOLAS - 23 April 2019

" Good "

" Good "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by JOHN - 22 April 2019

" Disappointed as we were late arriving at our destination. "

" The shuttle bus took quite some time to arrive and then waited 10 mins. before leaving the airport. 10 mins transfer time. The check in then took 25 mins. as the attendant left me standing half way through the check in procedure whilst they dealt with a phone call. Other staff who were not busy and did not offer to help. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by GRAHAM - 18 April 2019

" All very straight forward "

" All very straight forward "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

SYDNEY, AU - Reviewed by EDWARD - 15 April 2019

" Have rented from East coast on a number of occasions and we happy with the service and the cars. "

" Had to wait a while to be picked up on arrival at Domestic airport. Everything else was good. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SYDNEY, AU - Reviewed by CHRISTINE - 13 April 2019

" Great "

" The pick up was ok, although the girl on the counter was a bit brusque. The drop off was amazingly efficient as were the transfers. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by GERALD - 25 March 2019

" Overall good value. "

" Vehicle showed some age but staff helpful and friendly. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CAIRNS, AU - Reviewed by ALAN - 25 March 2019

" Very good experience "

" Great reliable and friendly experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ADELAIDE, AU - Reviewed by NIGEL - 16 March 2019

" Car pick up easy..all ready at time of pickup, no holdups. "

" Car was almost new..excellent condition. Very helpful staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by DAVID - 19 February 2019

" Ease of booking was good "

" The first car I was given pulled hard to the left - I took it back within 5 minutes and it was exchanged "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 5

CAIRNS, AU - Reviewed by ROBERT - 17 February 2019

" Car and staff very good "

" very good customer relations "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAIRNS, AU - Reviewed by BARRY - 13 February 2019

" As above "

" I will not rent a car from any company that has stickers or their logo on the vehicle. East Coast have front and rear number plates with their name on. I do not like to advertise that I am a vulnerable tourist whose rental car may have all my worldly travelling kit in the boot/trunk. Rental experience was very good and I would recommend them to friends with the proviso that they will stand out like a sore thumb as a tourist!. I have met a lot of travellers over the years of the same mind. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by LISA - 04 February 2019

" Really happy with East Coast care hire. The car was almost brand new and the process really easy. I would be happy to use again. "

" Really happy with the car hire in Melbourne. Staff very friendly and the car was almost brand new which was a huge bonus. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by SIMON - 27 January 2019

" Positive from every aspect "

" Very helpful easy to do business "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by DOUGLAS - 18 January 2019

" Very competitive prices Virtually new cars Good pick up location "

" Very competitive on prices. Good location pick up Very pleasant staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAIRNS, AU - Reviewed by SCOTT - 11 January 2019

" Very smooth altogether "

" Lovely people and very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by NIGEL - 09 January 2019

" Great customer service "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by KESHAV - 06 January 2019

" I think the company is ok but the car condition was very poor and I was constantly worried they would use my insurance to claim against me hence the experience wasn't as smooth as it could have been. The counter staff was helpful but the handover staff not at all.... they didn't seem bothered. The location was also not ideal as it was not easy to access.... "

" The handover was ok but would have liked a more detail explanation. The vehicle condition was terrible - not cleaned inside or out and radio didn't work. The exterior had multiple damages and I was concerned I would be blamed as it was an old car. In the end it was ok but I was worried they may try to claim against me given the condition of the car. So the experience wasn't as relaxed as it could have been because of the car condition. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 2

BRISBANE, AU - Reviewed by ROGER - 03 December 2018

" We had a nice holiday with a very nice car "

" Nice company to work with cars are very clean thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by JOHN - 03 December 2018

" No mention of max number of kilometers per day on the Auto Europe form, but this was imposed at pick up. V poor experience all round unfortunately "

" Vehicle in very poor condition, half full of fuel, damage to most panels, windscreen chips, some exterior bulbs out. Staff unfriendly. They have now try to charge me for returning for half full of fuel, when that was how it was supplied. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 10

CAIRNS, AU - Reviewed by ALEXANDER - 25 October 2018

" Very good car and staff. We really enjoyed our trip down the east coast of Australia. "

" We booked a Hyundai i20 and were advised to upgrade to a Toyota corolla and we were very pleased as it was very comfortable and included a GPS which was invaluable to us over our 5000 Kilometer journey. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAIRNS, AU - Reviewed by JOHN - 15 October 2018

" Every thing was very easy "

" Staff was not very helpful as to where to go with the car "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by JODIE - 10 October 2018

" This feedback is solely directed to the company Auto Europe, and not East Coast Cars. Auto europe provides a completely unacceptable service and unreasonable attitude towards its customers. The staff provide conflicting information and advice, and an unwillingness to help resolve issues. If you cannot 100% guarantee your travel plans will run on time, such as delayed flights, DO NOT book with Auto Europe as they will leave you stranded in another country and WILL NOT make an effort to help you. They will then likely quote their terms and conditions at you about not giving a refund, when you ask only to pick up the car you booked and paid for one day later. It will result in you paying twice for your hire car, and working up international phone call bills as you try to speak to someone who will only tell you something different than the last person. They are even unwilling to let customers talk to a manager. I have tried to make a formal complaint, yet have not had any response or even acknowledgement in 10 days. My experience with Auto Europe ruined my holiday plans and made me use my holiday money to pay twice for the car I booked through them. DO NOT use this company, it's not worth booking through them as it will only cost you more money - book direct with a hire car company. "

" I was very happy with the staff of East Coast cars, however I have marked down that I was unsatisfied to make the point that the company I booked the hire car through - Auto Europe - provided a completely unreasonable and unacceptable service. I would recommend East Coast cars no longer affiliates itself with this terrible company Auto Europe. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CAIRNS, AU - Reviewed by KEITH - 24 August 2018

" I am becoming a fan of Auto Europe. The system is very easy and clear to use. The rates are excellent. "

" The location iof the pick-up is a little out of the way, but this is reflected in the price, and the airport shuttle seems to work well. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

GOLD COAST, AU - Reviewed by STUART - 18 July 2018

" It all went very well. Easy to find. More details need to be given on the exact pick up point at airport. Driver was very friendly and helpful. "

" The car was quite old...100k+ kms . Lacked more modern level of equipment e.g. Android Auto or equivalent "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 5

CAIRNS, AU - Reviewed by BARRY - 23 June 2018

" I would have been pleased to recommend East Coast and Auto Europe were it not for the experience on picking up the car. "

" I was satisfied with the rental apart from one issue. On arrival at he rental shop in Cairns, having been picked up from the airport, our car was not ready. We had to wait for about 1.5 hours, which is not what you want after a long flight. This is despite the company having our flight details and arrival time well in advance. Apart from one member of staff, the other staff were not helpful or particularly friendly. "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SYDNEY, AU - Reviewed by DAVID - 13 June 2018

" Auto Europe wasn't a problem "

" Had to wait nearly an hour for the transfer bus..... Car was not in the best shape , plenty of scratches and marks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 6

SYDNEY, AU - Reviewed by SUSAN - 16 May 2018

" As above "

" The actual rental location is too far from the airport. With waiting time for the transfer plus over 20 min journey time in traffic, it took over half an hour to reach it. Same for drop off. Also, I have never had a rental car with so much damage on the outside and there were several stains on the interior upholstery "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 3
Condition of the Vehicle: 3

SYDNEY, AU - Reviewed by JARED - 12 May 2018

" No issues, good business and would use again "

" Easy to use, staff great, Location not ideal but with the regular shuttle its not really a problem "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by MATTHEW - 26 April 2018

" I always use Auto Europe, as i can compare loads of different cars, and find what is best for me. Prices are always very competitive too. "

" Cheap....and you can tell! The cars are old and not in good condition at all. The car I got had scratches and chips all over it and the inside was not cleaned to a very high standard. The staff were great though. Very efficient and got us on our way quickly both at pick up and drop off. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

SYDNEY, AU - Reviewed by HERMAN - 21 May 2015

CAIRNS, AU - Reviewed by PETER - 30 January 2014

" Easy booking process "

" Very efficient and well organised. Almost new car. Would use again. "

MELBOURNE, AU - Reviewed by NIGEL - 02 March 2013

" Excellent value for money! "

" Nice clean and tidy vehicle and very friendly staff. "

CAIRNS, AU - Reviewed by MARK - 28 January 2013

" You are my first port of call for all rentals on my travels and I only go elsewhere if you have no agent or availability at the destination in question.This is because you offer great reach, good value, prompt and flexible service, reduced or zero excess at low additional cost, everything I look for in rentals. "

" they were pretty good though I was disappointed to have to use a shuttle service which is something I always try to avoid - my fault for not reading the voucher though, not yours or theirs. I felt it excessive that the stated fee for managing any tickets etc is $110 (I hope this isn't pit to the test!) but the service was courteous and efficient and it was a nice vehicle so all good. "