Auto Europe
- North America
- Central America
EASYCARHIRE ITALY CUSTOMER REVIEWS
- 6.6
- 6.7
- 7.6
- 7.4
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
EASYCARHIRE ITALY Car Rental Reviews
Average Rating for Easycarhire :
PISA, IT - Reviewed by CLAIRE - 19 September 2025
" Can Autoeurope provide rental options with zero excess insurance. This would make it easier when selecting the most suitable option. Insurance with the car rental company is often quite expensive and you have no alternative options at that point. "
" Slow process when dropping vehicle off "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
PISA, IT - Reviewed by ANTONY - 12 September 2025
" Basically a rip off "
" Easy car Hire would not accept my credit card so I had to pay E247 insurance plus E200 deposit, when I dropped the car off there was no staff to sign the car off. Therefore i DO NOT KNOW IF I WILL GET THAT DEPOSIT BACK. I could have got exactly the same deal if I had just turned up so I don't know why I paid you £100 in the first place- "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by JAMES - 08 September 2025
" A bit concerned that easycarhire is available on auto Europe. "
" On arriving to collect the car we were told by the staff that the extra insurance that we had taken out with auto Europe was not worth the paper it was written on. They then tried to sell us alternative insurance that totalled more than the rent of the car itself. We were very surprised by this and subsequently looked up Easycarhire reviews ro see if others had had the same experience. There were lots - all advising NOT to use easycarhire. Appears that many did end up taking the insurance and ten still had to fork out large excesses for a tiny scratch. Take care as the insurance appears to be bit of a company scam. Surprised auto Europe use this company. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TRAPANI, IT - Reviewed by MARTA - 08 September 2025
" very pleased "
" nice and informative staff members at Trapani airport. Very welcoming. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ROBIN - 07 August 2025
" N/a "
" Car was in very poor condition upon arrival with multiple parts missing (door mirror outer cover, plastic wheel trims etc). Gearbox felt and sounded like it was filled with sand rather than oil. Would have been no issue if it were not for the extortionate charge of approx. 130euros for a small scratch on one of the remaining wheel trims! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 3
PALERMO, IT - Reviewed by VINCENT - 03 August 2025
" Good price but that was only positive comment I can make. I witnessed many other customers treated badly. "
" Poor pick up from airport to offsite compound. Long queue at office to check details and get car. Slow process despite all information previously given. Deliberate policy of expecting customers to find all scratches and dents on the car before leaving to try and avoid arguments at return. Advise photograph and video state of vehicle inside and out "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by DAREN - 01 August 2025
" Trying to find the location of the rental desk when we arrived in airport could have been made clearer by whatsapping the directions "
" The sign posting to Catania Airport hire car returns is appaulling to say the least "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PISA, IT - Reviewed by JACK - 30 July 2025
" As above "
" Please note that my issue is not with ECH but the broker, Auto Europe. I never took the car and I have appealed this to American Express because Auto Europe missold me something, suggesting that it was the rental itself. When I got to ECH, I found that there was a significant further charge. I would like a refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by ISABEL - 25 July 2025
" I would like to make a formal complaint about this event. It is unacceptable and mistreatment of customer. Please make sure you use reputable companies in your portfolio. "
" Our experience was terrible: 1) At pick up, the staff pretended that we did not have any insurance, despite the fact that I took insurance. They said the insurance does not count in Italie, etc.. Only when I showed proof, did they back off. 2) At drop off, they said there was a small scratch on the alloy on one of the wheels and charged me 250 EUR. When we picked up the car, we pointed out this scratch and they said it was smaller than a coin and that this does not matter. But when we brought it back, they said it did matter and then charged me. This is unacceptable. The scratch was not made by us, and tiny. They cannot said when we pick up the car that it does not matter and use a different policy when we drop off the car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
PISA, IT - Reviewed by JAMES - 22 July 2025
" Bad - change your supplier. The only positive was I did get my deposit back but still payed for their insurance which was more than the rental for 5 days! "
" At the desk they did not look at my voucher. They asked to see my card. When they saw it was a debit card they charged me an extra 200 euros for 'their' insurance. I explained I had full damages insurance but they refused to let me have the car until I did. They also took another 300 euros as a deposit for damages. On collection the car had scratches on it. I had already seen two previous people dropping cars off and they tried to charge them for existing damage but they produced photos on their phone which negated that. I did the same. Their online reviews are awful and I cannot understand why Autoeurope work with them. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
CATANIA, IT - Reviewed by KEITH - 21 July 2025
" booking in the UK on the website was easy but as I thought I had taken out the additional CDW the need to take out the additional charge we felt pressurised at the counter to take out the extra insurance. "
" a slight delay in the flight and queues at immigration and then trying to find the office that is not clearly sign posted caused us to be 6 minutes late. we were then charged an additional €61 and then made to feel we had to take out the extra insurance with the threat of a €2000.00 excess due to the bad drivers in Italy. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 5
PISA, IT - Reviewed by ANTHONY - 21 July 2025
" The experience was overall OK except we had to buy oil for the car. "
" A "check engine oil" warning light appeared on the vehicle. Auto Europe connected us to the hirer who asked if we could return the vehicle to them for checking which wasn't possible as it we were an hour away and it would've meant time taken out of our holiday. We checked the oil and found it to be low so ended up buying some oil so as not to risk damage to the car. Communication with easy car hire was good once established. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by DUNCAN - 15 July 2025
" Easy car hire. Palermo On pickup. I was left outside in the sun with a baby and not allowed to use the waiting/reception room. There was zero shade and had to wait for 20mins in 35c temperature. Car was in ok condition , could of done with a vacuum but not to be fussed with, the look over the car was very fast and before I signed the document I had to point out additional dents and scratches they had not marked. On drop off, I took car to depot only to find in was closed and locked. I later found out they had moved premises during my hire and no one had advised me. On check out inspection they were like Nazi controllers suddenly pulling out plumb weights and rules closing one eye and analysing chassis shape, it was OTT. I watched with with 3 cars before me all of which they found problems with. To my surprise they looked over mine only to find what were presumably 3 stone chips very similar to other marks on the bumper already evidenced on the sheet. To be fair I don't think they were there originally since I looked at a photo but they were insignificant to other markers on the bumper. I was pleasantly surprised when they said they were so small I wouldn't get charged and so signed what I needed to and left. 2 days later I got an invoice for 275 eur. Pretty poor form and unreasonable fee for something that wasn't a dent or scratch per say simply paint chips. "
" Easy car hire. On pickup. I was left outside in the sun with a baby and not allowed to use the waiting/reception room. There was zero shade and had to wait for 20mins in 35c temperature. Car was in ok condition , could of done with a vacuum but not to be fussed with, the look over the car was very fast and before I signed the document I had to point out additional dents and scratches they had not marked. On drop off, I took car to depot only to find in was closed and locked. I later found out they had moved premises during my hire and no one had advised me. On check out inspection they were like Nazi controllers suddenly pulling out plumb weights and rules closing one eye and analysing chassis shape, it was OTT. I watched with with 3 cars before me all of which they found problems with. To my surprise they looked over mine only to find what were presumably 3 stone chips very similar to other marks on the bumper already evidenced on the sheet. To be fair I don't think they were there originally since I looked at a photo but they were insignificant to other markers on the bumper. I was pleasantly surprised when they said they were so small I wouldn't get charged and so signed what I needed to and left. 2 days later I got an invoice for 275 eur. Pretty poor form and unreasonable fee for something that wasn't a dent or scratch per say simply paint chips. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by RACHEL - 12 July 2025
" all very easy "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ZAINON - 11 July 2025
" Never had a problem with Auto Europe - this is the second time I used you and will use again. Will not use Easy Car Hire. "
" Desk check in was ok but a bit slow - i dont like the constant upselling they attempt. Operatives at the car park were quite rude. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by RICHARD - 09 July 2025
" Don't use this company. They may look good value but they look to charge you for the smallest mark on a car already full of marks. The car I had had 12 small marks on it. Easy Car hire have charged me 200 Euro for a mark out of site. If they have charged for each small mark then the y have added an additional 2600 euros to the price of that car. A COMPLET CON. STOP USING THIS COMPANY "
" the staff at easy car hire are paid to find faults with the car when you return it. I have been charged 200 Euro for a small mark which will polish out. The member of staff took 10 minutes looking for a mark which he could charge. IT IS A CON. DO NOT USE THIS COMPANY "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOE - 06 July 2025
" I'm sick and tired of booking a particular car only to have it substituted for some cheap piece of crap! "
" Firstly, I was given a Dacia Sandero and that is not the car I booked! Secondly, the engine management light was on when I collected it. I queried this was told some nonsense by a staff member that it was just the service light that needed re-setting. Well no, it wasn't a service interval warning, it was an engine management light and needed investigating. I spent the week driving the car with anxiety that the car would break down. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PISA, IT - Reviewed by CHARLES - 02 July 2025
" Overall good value. "
" Straight forward enough, hard sell at counter was off putting for enhanced insurance that I had already paid to Auto Europe. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JULIAN - 30 June 2025
" Not good "
" We had to wait nearly one hour at the desk to pick up the car, very unsatisfactory. The man then tried very hard to make us take insurance with them when we already had our own. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by LARA - 22 June 2025
" Efficient. "
" Others seemed to have issues but we have hired from Easy Car Hire a number of times and have no concerns. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by IAN - 21 June 2025
" Ok booking with Auto Europe but did not say hire company was off airport until confirmed Will definitely think twice before using Auto Europe again "
" Shuttle driver drove at very unsafe speeds, very scary both ways, they only have one shuttle bus and cannot cope. When you call on arrival all they kept saying was they did not speak English. Not signs or anything at airport to help you. On pick up the desk staff were desperate to sell me additional insurance even though I had already bought some before leaving home. He was very aggressive and was shouting at me that I did not understand and was stupid if I thought I did not need it (all in perfect English despite answering the phone and saying to person on the end they did not understand English). On handing over the car to me they asked me to sign but I refused as I had not looked around it, they said they were busy and if I wanted to check it with them I would have to wait 30 minutes. I decided to take a video and photos of the car and signed the paperwork. Car had warning light on dashboard saying oil service overdue. On return they scrutinised the car and went into office, then came back 10 minutes later saying there was additional damage. I immediately disputed it and showed them the video and photos I had taken. They then made me wait another 10 minutes before agreeing it was already damaged on pick up. This company is truely untrustworthy and dishonest and seeking to obtain money from innocent travellers. I think Auto Europe should be ashamed to be using a company like this to represent them. It looks like I was one of the few lucky ones who did not have pay extra or costs. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
PISA, IT - Reviewed by PAUL - 20 June 2025
" Overall the collection & return process was straightforward "
" The car provided was good however it appeared no pre-check had been done as there was a tire low pressure sign & overdue service (6000+ miles) on. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by ELAD - 10 June 2025
" easy and fast "
" The bottom line, the experience was good but only because we scrupulously checked the car when we received it (and discovered a lot of scratches that were not reported). The lever to open the fuel cup was broken. We only discovered it when we went to fill the fuel for the first time after 3 days. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by RICHARD - 09 June 2025
" Easycarhire a cheap, and totally disreputable at the same time. Even at their cheap prices it is not worth it, go with one of the main brands, even if it costs a bit more. Autoeurope - you should be ashamed to have such dishonest businesses on your site. "
" A joke of a company! Our flight was delayed by 2.5hrs which was past the opening hours of Easycarhire. On contacting them to advise of late arrival they informed me that my booking would no longer be valid and no refund available. I explained that I was able to come back first thing the following morning to collect the car, but was told this was not acceptable, my booking was now void and I would need to rebook and pay again another vehicle. Luckily, other rental companies were still open when we arrived so we hired a car elsewhere. This lack of interest and engagement with issues that were outside of our control was extraordinary, we will never use Easycarhire again and would recommend that as a disreputable operator they should be removed from Autoeurooe's website. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by DAVID - 09 June 2025
" I was ripped off by ECH being asked to pay twice for insurance... "
" I paid for insurance with you but was forced to also pay 395 euros insurance by ECH. This is totally unacceptable. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 6
PISA, IT - Reviewed by DOMINIC - 29 May 2025
" Love Auto-Europe! "
" Unfortunately the car was absolutely filthy! I mean properly! That said there was no alternative, the staff were great. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 1
PISA, IT - Reviewed by IAN - 27 May 2025
" My only complaint is nothing to do with the hire car, or the company in Italy, as they were brilliant. But, my wife called on the day we were travelling, to AutoEurope, because when I made the original booking, I got the time wrong. She changed the time, but, instead of a large family car, which I had originally booked, when we got there, the biggest they had was a Peugeot 2008! The staff at the airport were brilliant, but we had to go back the following day to swap into a suitable size car, and, this cost me another €300! Poor from AutoEurope. "
" We arrived late in the evening and the car available wasn't big enough, so the guys at the desk did everything they could to help us. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARY - 25 May 2025
" Pleasant helpful staff "
" Positive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by ANDREW - 25 May 2025
" Auto Europe were great to deal with ECH felt 2nd rate service. "
" I was supposed to get a skoda but got a dacia instead the front tyres were below the wear markers and the the car was damaged in numerous places I took the car back a day early there was nt any rebate. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PISA, IT - Reviewed by LINDA - 06 May 2025
" Car was clean and other than the fuel issue, I was very pleased. It was checked over for damage very thoroughly and this was marked on the sheet in front of me. The only thing I would add is that the fuel cap release was a button on the floor. I hadn't come across this before and it proved difficult at the petrol station. Could ECH please point this out before the car is driven away. "
" I agreed at the desk that I would collect the car with a full tank of fuel and I would return it with the same. However when I got to the car it had about a quarter of a tank. Very difficult to return with that. It went back with a lot more fuel than it should have. Next time I won't get caught out like that! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ROBERT - 26 April 2025
" Auto Europe are great: easy to use and come up with a good spread of rates and cars. Only once in the past was there a problem with the really terrible OKMobility which they did resolve after we contacted them "
" Easy, effective and pretty efficient. The forensic examination of the car on return could convey a message of " we don't trust the customer as they always damage our vehicles and say nothing " "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by ALESSIA - 26 April 2025
" Thank you "
" Very professional prople "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ERMAL - 24 April 2025
" My flight was delayed and I showed up 3 hours late. The lady at the counter told me that she considered my booking (the full 8 days) as no show. Therefore she didnt gave me the care which i had payed for in full. She said that those were the terms of Easy Car Hire. On the other hand, the terms of Autoeurope with which I had booked with were different. I did call Autoeurope on the spot but no one responded as it was late in the night. I dont understand how being late to pick up the car which I had paid in full for 8 days, makes it alright for them to cancel. Furthermore, if cancelling they should refund the remaining 7 days worth of money. With a my wife and 2 small children stranded in the middle of the night in the Pisa airport I had no other solution but to rent another car on the spot which you can imagine it was 400 euro out of pockets. Autoeurope never called back. Easy Car Hire were looking forward to this kind of situation. Worst experience ever as far as renting a car is concerned "
" My flight was delayed and I showed up 3 hours late. The lady at the counter told me that she considered my booking (the full 8 days) as no show. Therefore she didnt gave me the care which i had payed for in full. She said that those were the terms of Easy Car Hire. On the other hand, the terms of Autoeurope with which I had booked with were different. I did call Autoeurope on the spot but no one responded as it was late in the night. I dont understand how being late to pick up the car which I had paid in full for 8 days, makes it alright for them to cancel. Furthermore, if cancelling they should refund the remaining 7 days worth of money. With a my wife and 2 small children stranded in the middle of the night in the Pisa airport I had no other solution but to rent another car on the spot which you can imagine it was 400 euro out of pockets. Autoeurope never called back. Easy Car Hire were looking forward to this kind of situation. Worst experience ever as far as renting a car is concerned "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by JOHN - 22 April 2025
" As above "
" I had to pay full insurance on arrival to pick up the car at the airport having already upgraded insurance through autoeurope, complete rip off! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 7
PISA, IT - Reviewed by OLIVER - 22 April 2025
" Auto Europe is easy and cheap, although I think you could do more to help with aftercare "
" Awful start to finish. They didn't accept Amex, which I can accept, although every other vendor I've ever used has accepted it. Then in order to continue with the hire they required us to pay for full insurance in order to use a debit card. Clearly they accepted debit card, and I had full insurance from Auto Europe, so it felt a bit like a money grab. When returning the car, they claimed we had caused a scratch (1cm in size) on the plastic alloy. We hadn't, and we'd paid additional insurance to cover damages. Additionally, they are trying to charge me €91 for having mud on the car as an 'unpaved roads fee'. This was simply down to mud on the roads due to recent heavy rainfall. Every interaction felt off, and felt like it was all a racket to scam people out of extra money. I firmly believe you should remove them from your list of hire companies. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by NIGEL - 21 April 2025
" As the excess with Auto Europe is so high we had to take out the car hire company insurance. "
" Very poor. They pretty much insisted we take out their extra insurance. When I said that we didn't want it they indicated that our credit card wouldn't cover the cost so we had to take out their insurance. On return they said that the key would not go in the lock. We never used the key as we always used the key fob. They insisted it was ok before we picked it up, I doubt this very much. However we hadn't checked and I'm sure they hadn't either. They then told us that the lock wasn't covered on the insurance that we had been forced to take out. In the end they charged us €250 to repair the lock. This is excessive. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 3
PALERMO, IT - Reviewed by RICHARD - 21 April 2025
" A £80 rental ended up costing me €800+. I couldn't be less happy. "
" Terrible. Wouldn't take my credit card to force-sold me insurance to use my debit card for an extra €715. I have two young kids who were falling over with tiredness and it was late at night. After waiting ages for airport pickup and a very fast 15 min drive to a spot in the middle of nowhere, I couldn't be stranded there and had no choice but to pay. It's a scam and they are just looking rip you off. I looked on google and there are dozens of other reviews saying the same thing. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 1
PISA, IT - Reviewed by JONATHAN - 19 April 2025
" Very reasonably priced car hire. "
" The car hire unit, was very far from the airport and not enough signs. Our care hire was Easy Care Hire known as 'ECH' we did not know this and spent ages trying to find them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by STEPHEN - 19 April 2025
" Online price seemed good until costs above tried to be added. Felt like a scam "
" No warning when booked would be required to pay 70 for legally required snow chains. I arrived at desk 15 minutes earlier than advised and because service was slow to deal with family in front of me they tried to charge me a 60 euro late fee. Car was covered in scratches and dents which I was supposed to check in the dark. Awful company "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 3 Condition of the Vehicle: 2
PISA, IT - Reviewed by LUCINDA - 17 April 2025
" Ok but do not get the car class you want "
" Not the right information re pick up - not a small car and a really annoying beeps on the car - plus no telling of where the petrol tank opened "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by RICCARDO - 16 April 2025
" Easycarhire provided me with an unsafe car from their fleet "
" The staff are friendly and helpful but the vehicle was not road worthy or safe as the brake pads were faulty "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by JULIE - 16 April 2025
" I have used Auto Europe for many years and always been very satisfied, however, I am now concerned that you are allowing fraudulent businesses onto your website which will make me far more cautious about booking through you in the future "
" On arrival, we were coerced into hiring snow chains adding 100euros to the bill, This proved totally unnecessary as there was no snow or sign of recent snow anywhere on the roads. We had to walk a long way to find the car- it was dark and pouring with rain. We looked round the vehicle for damage and managed to spot 2 marks in the paintwork but visibility was poor. On return, the agent spent a long time examining the car and pointed out a small dent in a door which we hadn't noticed all week and a small blemish on the front bumper. We discussed these and the likely hood that they preexisted our rental. He agreed not to charge me for them but asked me to sign the form with them mentioned on it- he said for the office to upgrade the records. I did sign, which proved to be a big mistake, as 3 days after returning home, I received an email saying that I would be charged 443 Euros for the damage. The email included photos of the damage, but the bumper damage was a larger scratch to the side of the bumper and not the small blemish that had been pointed out to me. As he had spent ages examining the car, I am not convinced that the bumper photographed was actually on my car. I have now checked reviews of EASYCAR and found many similar complaints "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PISA, IT - Reviewed by ANDREW - 10 April 2025
" Auto Europe experience was good "
" I didn't have a credit card, and they would only let me have the rental (using my debit card) if I paid an extra 210 euros (to pay for the daily excess insurance) "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by TIMOTHY - 10 April 2025
" It would be helpful if you could provide out of hours customer support services. "
" I am writing to let you know that Easycarhire (Pisa airport) seeks to apply different rules to those contained in our terms and conditions supplied by Autoeurope. Upon collecting our vehicle this evening, Easycarhire stated that the day of the return flight must coincide with the return of the hire car. In our case, our return flight occurs several days after our vehicle return. Easycarhire justified their request on the basis that the measure reduces any likelihood that the car will be stolen. In order to allow the hire to go ahead, they demanded that separate insurance would be taken out with them (85 EUR for 24 hours). Easycarhire was unable to produce any documentation in evidence of any change to our original terms and conditions as copied below. 'As part of the mandatory documentation required at pickup, customers must present a valid return flight ticket. If a return flight ticket cannot be provided, the rental agent reserves the right to deliver the vehicle only if the customer agrees to purchase locally the SCDW coverage product.' I would be grateful if you could clarify the terms and conditions with Easycarhire to prevent future customers facing the same frustration that we faced this evening. Either your terms should be updated or Easycarhire should cease this poor practice with immediate effect. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JEFF - 10 April 2025
" On return the inspection took place and a very small dent was found that they did not think was there originally Luckily I took a video of the car when I collected and the matter was dropped Overall a good experience "
" The car was a little dirty I was sold a full tank of petrol but the tank was not quite full although I didn't question it "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
PISA, IT - Reviewed by ELLEN - 09 April 2025
" Not sure on the relationship between auto car Europe and easy car hire. "
" We rented 2 cars on a group trip recently. Mine was fine, but the second was given to us without being cleaned and was filthy with used items of clothing left in the car. The counter staff applied a lot of pressure to upgrade with various products. We then had a fault with one of the cars, and the customer service was appalling. We were left without a car for 2 days out of a 4 day trip, so lost a lot of money with no offer of compensation. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 6
PISA, IT - Reviewed by PAUL - 25 March 2025
" Auto Europe I've used many times never had an issue but this company gave hard sell for there insurance even though I had taken full protection with yourselves.Yje counter assistance from the word go was trying her best to get extra money.This damage is Tottaly fabricated and I will never use Easycar again! "
" Arrived in the dark pouring with rain was shown quickly around car for damage but couldn't see stupidly signed paper.After returning vehicle it wasn't checked and then I recieve a bill for damage.I did not damage that vehicle "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
PISA, IT - Reviewed by ALENA - 06 March 2025
" AS above "
" I have been provided with a dirty car and unable to check for any scratches property on the day of the hire as the car was not clean, had mud marks all over and it was raining heavily. On return I have been accused of damage despite the fact I had no accidents during my hire. I have been charged over 400 euro for scratcehs which were almost invisible and hardly detectable on an unclean car. I am now disputing this with my insurer. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 2
PISA, IT - Reviewed by JEREMY - 12 January 2025
" The 2 hour window is an issue. The plane was delayed by 150minutes. The call I made to AutoEurope and also the ECH desk were not encouraging "the rental expires if not executed within 120 mins of the booking". As it turned out ECH did not adhere to this. But travellers should be warned to book the car when they realistically expect to get to the rental office. The 2 hour limit is rubbish anyway because the car by then is paid for for the duration of the rental. Who cares if it is stationary on the lot for a while? "
" Very fastidious checking of vehicle both ends. Took time. Rental was a few minutes outside the notional 2hr window so was grateful they did not make a fuss. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 7
PISA, IT - Reviewed by DENNIS - 09 January 2025
" It was all very easy ECH. Staff were very friendly and helpful "
" Everything made easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by NEIL - 06 January 2025
" Please see above about Easy Car Hire "
" The counter staff at arrivals were brilliant. friendly helpful and on the button. However, sadly, the individuals who received the car back were awful and rude. We were met by a young man from London, so we had no language barrier, who said he could not check the car as it was dirty. His tone and attitude were terrible and despite having not damaged the car, only used it on public roads and bought the full damage waiver we offered to wash it if he could give us a bucket. He refused that and just said this is a problem he cannot overcome. I went to the main office at the returns site to seek assistance to be told that it was nothing to do with them and it was up to the guy who was checking the car in to decide what to do. No one would give me their names so unfortunately I cannot give them to you. if you need more detail do contact me "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PISA, IT - Reviewed by CHRISTEL - 06 January 2025
" I like the ease and choice with auto europe "
" Insurance scam at its best "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by MANUEL - 26 December 2024
" autoeurope always works and is easy to use. "
" Scam artists who invent hidden fees when someone does not have a credit card that they accept. I arrived with my AMEX, they did not accept it so decided to charge 200 euros to my debit card to cover "risk of damages". In case I had a credit card they would have charged 1,500 as a deposit do why not just charge that amount on a debit card and return it at the end? Very predatory methods and would strongly recommend autoeurope stops recommending them on their website. The reviews speak for themselves. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by LUCA - 26 November 2024
" Simple & quality service "
" Great experience! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by ELI - 22 November 2024
" Easyrent office staff unprofessional. I had a problem with my credit card and could not pay with it, I offered AMEX which they refused. I offered my wife's credit card, they stated they could only accept a credit card in the name of the driver. I offered to pay the full deposit EUR 700 with a debit card, they did not accept it. Finally I had to take their insurance for the duration of the booking, approx. 12 days and had to pay an extra EUR 300 approx. which is daylight robbery. The car was completely dented and had dirty windscreen and rear window, we could get rid of the grime and had bad visibility. This company is fraudulent, do not ever book with them, they will somehow get you. "
" Easyrent office staff unprofessional. I had a problem with my credit card and could not pay with it, I offered AMEX which they refused. I offered my wife's credit card, they stated they could only accept a credit card in the name of the driver. I offered to pay the full deposit EUR 700 with a debit card, they did not accept it. Finally I had to take their insurance for the duration of the booking, approx. 12 days and had to pay an extra EUR 300 approx. which is daylight robbery. The car was completely dented and had dirty windscreen and rear window, we could get rid of the grime and had bad visibility. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 2
PISA, IT - Reviewed by KEITH - 19 November 2024
" See answer 3 above "
" Very easy process, helpful counter staff and car in first class condition. Altogether an excellent experience and terrific value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by ISABELLE - 19 November 2024
" I was not aware that AutoEurope was a third party rental company. As such we ended up renting from EasyCar, which was not at the airport as we thought when searching for a rental company. Looking at the reviews of EasyCarHire online, I would never have chosen to rent from them, as we had the experience with them. It is appalling that customers are unwittingly sent to them through AutoEurope. I am further appalled that the additional insurance I purchased was invalid, and would request a refund for the insurance I paid for that was useless. please advise how I can proceed with this. "
" I had a very poor experience with Easycar Hire. On collecting the car, we were pressured to buy additional insurance, saying that the additional insurance I purchased with AutoEurope was not valid as they are a third party. This was 140 Euro for 5 days, double the cost of the car rental costs. On returning the car, we were accused of losing the "hat rack" aka parcel shelf - this had been incorrectly marked as present by your staff, however it was not present and we did not have it when we collected the car. We did not comment about this at the time, also because in English we do not call it a "hat rack", but a "parcel shelf" or "boot/trunk shelf". Frustratingly we did not have photographic evidence of this either. On returning the car, the male staff checking the vehicle was very rude in their discussion with me about the absence of the hat rack, accusing us of losing it, and saying that we would have to pay for a replacement, and that it would not be covered by the extra insurance that we took out. We then had to wait 20mins whilst they checked their computer system to then see that they had never provided the hat rack, that it had been lost in a previous rental, and this was an administrative error. The male staff did not apologise for this error - neither for accusing us of losing it, nor for being rude, or making us wait. He instead laboriously pointed out the small damage on the wheel trim - a 2cm scratch next to many other older scratches. It felt very much like he was intent on finding any possible error to charge us additional costs. I do not recall this damage happening but will not deny that it is there. I have since been charged an additional 80 Euro. However the attitude of the staff was unacceptably rude, again saying that there will be a further cost for this damage not covered by the insurance, resulting in a poor end to our car hire experience and holiday. We did not see any other renters experiencing a similar attitude from the staff, and another renter who had seen the exchange when they were returning their vehicle commented that they also noticed that the staff member was unnecessarily rude to us - we were two women, it felt like sexism. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 7
PISA, IT - Reviewed by WILLIAM - 07 November 2024
" I phoned Auto Europe from Italy as I had paid for full protection. I was told I would have full protection but I was clearly and rudely told by the car hire company that i didn't have that protection.... I don't think if I am paying for full protection for peace of mind that I should be put into that very stressful position. "
" Counter staff member was chewing gum and over familiar. He was aggressively selling their own insurance despite the fact I had booked and payed for the full damage and theft protection from Autoeurope!! My wife is a fluent Italian speaker and we have used Autoeurope for many years . We were told we had No insurance !! And the counter staff member would not listen to anything we said and dismissed my paper copy of the contract. The pick up staff were more helpful but they had no electricity in the office and couldn't provide a copy of the car condition showing some damage so I had to take a photograph of it ! The dashboard screen was showing a fault saying "contact your dealer "!! I was assured not to worry about that !! I reluctantly accepted the car after taking photographs of all faults. The car did not cause any problems and the return was fine despite my stressful earlier experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by GRAEME - 07 November 2024
" Huge wait to get the car very disaorganised "
" I had already paid you guys for the highest insurance i could have but they insisted i had not and want £250 more which i refused to pay "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by LOUIS - 03 November 2024
" Auto Europe process was ok, no problems. But EasyCarHire service was unacceptable. "
" Even though I'd purchased insurance through Auto Europe, and have car rental insurance through my travel insurance, the desk staff tried to insist I spend €300 on EasyCarHire insurance. I declined, so they put a charge on my credit card, even threatened that "this is Sicily, you really should pay for the insurance, or if any thing happens we'll take €2,000 Euro from your card". They also insisted I used visa and wouldn't accept Mastercard. The desk pickup took well over 45 minutes, all because of the desk staff delaying, trying to coerce me to buy additional insurance I didn't want or need, and refusing any card that wasn't Visa credit. I will not be hiring through EasyCarHire again. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 8
PALERMO, IT - Reviewed by ALFONSINA - 01 November 2024
" All I say to my friends is STAY AWAY FRO THIS COMPANY "
" Easycarhire don't care about their customer I was left at the airport and no one seems to care about answering their phone all they are bothered is making money "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by ROB - 29 October 2024
" I booked full insurance but at Easycarhire they offered me a new one and they said that whatever I book with auto europe doesn;t count for them. That was a very bad experience "
" I booked full insurance but at Easycarhire they offered me a new one and they said that whatever I book with auto europe doesn;t count for them. That was a very bad experience "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by LARA - 29 October 2024
" A smooth rental experience but issues with trying to overcharge for additional driver. "
" The autoeurope voucher said we could add an extra driver for 7 euros a days. The counter staff tried to charge 15 euros a day and would not honour the details on the voucher (at 7 euros) so we did not add the extra driver which was frustrating. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PALERMO, IT - Reviewed by SALVATORE - 28 October 2024
" Not a good start to our holiday. Would not recommend. Cars are too old. "
" First car broke down after 2 minutes! Staff would not come out to us. 2nd car was high milage. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 1
PISA, IT - Reviewed by NICHOLAS - 27 October 2024
" This is the first time we have hired a car in Italy before and will think twice about doing so again. The car collection experience was frustrating, embarrassing, irksome and highly pressurised to purchase more. Their frustrations at having to converse in English was evident to all around. We expected more tolerance and patience from a company supposedly used to dealing with non Italian speaking tourists. The pricing structure is grossly misleading as well and should be clearer from the point of sale. "
" The reception team at the airport when we collected the car were rude and inpatient. The pricing of the car hire is grossly misleading as we were heavily pressurised to take out additional insurance when collecting the car. When we questioned this and asked for a fuller explanation, we had raised eye brows and gross sexism as the 'lead' seemed unwilling to discuss this with a female. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by GRANT - 26 October 2024
" Everything about Auto Europe was well organised and helpful. "
" Incredibly good value. The car was new and in a good state of repair. It had not been cleaned inside or out so we were sitting amongst other peoples crumbs and general filth. Not nice really. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
PALERMO, IT - Reviewed by GIUSEPPE - 23 October 2024
" excellent "
" excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ANTHONY - 23 October 2024
" I thought I'd paid double to cover all damage waivers only to find it meant nothing and was tried to be sold an insurance at the counter "
" The pick up was dreadful. Waited over an hour by the counter only to be told the car would be another 40 minutes. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 6
PISA, IT - Reviewed by ELIZABETH - 19 October 2024
" First time that I've used this company, and I will be using them again "
" Good service for a good price. Lovely car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAVID - 13 October 2024
" Auto Europe has always been my 'go-to' rental car company "
" Although it took a little longer than normal to be served, I was impressed with the way the car was handed over, ie dents/scratches were pointed out and noted in the walk around handover. The customer service was excellent, polite and kind, and the car (Toyota) was clean and in good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by KEVIN - 12 October 2024
" Always been satisfied with Autoeurope car hire. Have recommended them to family and friends. Not so happy with easycare hire. "
" Lots of dints and scratches present but not much of a problem in Sicily. Car not very clean and no windscreen wash in. Service required flashed up repeatedly on dash. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PISA, IT - Reviewed by ANDREW - 10 October 2024
" I want to raise a complaint following a car rental through Auto Europe and Easycarhire, from the 3rd - 7th October 2024. We booked a car rental through Auto Europe for our recent trip to Pisa for a wedding and was greeted at the Easycarhire rental desk by a woman at 9:30pm Thursday 3rd October 2024. Upon producing all documents, Drivers Licence and Credit card for the booking the woman returned the credit card stating that they could not accept credit cards with an expiration date within 3 months time. I then produced the email from Auto Europe stating that a credit card must be used for a deposit, which had nothing to state that the expiry of the credit card had to be after 3 months from the current date, all it said that was credit or debit cards could be used. I then produced an AMEX card to be used for the deposit hold, to which she rudely replied "we don't accept AMEX cards" - again, no mention anywhere on your site or booking that this was the case. We then had a friend travelling with us who offered to use their credit card for the deposit, and was again met with a rude response from the desk assistant that we couldn't use any credit card not owned by the named driver. After a frustrating exchange and again very rude and unhelpful service from the desk attendant, she said the only option would be to use a debit card, to which we had no other choice. She did forget to mention that in order to use a debit card we would have to pay a deposit of €515 on top of the €70 we had already paid for the car and fully comprehensive insurance. She then stated that we would received €300 back from the deposit, but that €215 would be to cover the "insurance" of the deposit. What I could not believe that was for a €70 car hire for 4 days, that we then had to pay an extra €215 for "insurance" for using a debit card, when in none of your terms or email correspondence about credit cards, did it mention that one of your suppliers would not accept an AMEX card or that the credit card had to be in my name and with an expiry date after 3 months from the date. This is clearly a scam to allow ECH to charge considerably more on the car rental than initially paid for/offered, which is a shocking and unprofessional way to do business. We are frustrated that a business such as Auto Europe works with suppliers such as these, that clearly scam people going on vacation out of money that was saved and needed for the holiday. The experience which took over 1hr to complete was a shocking start to our holiday, made worse by the lack of assistance and rude nature of the assistant at EasyCarHire. I am a very reasonable person who has hired cars in many different European countries, and have never experienced service or such a clear process to scam people as this. I would hope that given Auto Europe is a reputable international company that you would help to resolve this issue now we have returned from the holiday. "
" I want to raise a complaint following a car rental through Auto Europe and Easycarhire, from the 3rd - 7th October 2024. We booked a car rental through Auto Europe for our recent trip to Pisa for a wedding and was greeted at the Easycarhire rental desk by a woman at 9:30pm Thursday 3rd October 2024. Upon producing all documents, Drivers Licence and Credit card for the booking the woman returned the credit card stating that they could not accept credit cards with an expiration date within 3 months time. I then produced the email from Auto Europe stating that a credit card must be used for a deposit, which had nothing to state that the expiry of the credit card had to be after 3 months from the current date, all it said that was credit or debit cards could be used. I then produced an AMEX card to be used for the deposit hold, to which she rudely replied "we don't accept AMEX cards" - again, no mention anywhere on your site or booking that this was the case. We then had a friend travelling with us who offered to use their credit card for the deposit, and was again met with a rude response from the desk assistant that we couldn't use any credit card not owned by the named driver. After a frustrating exchange and again very rude and unhelpful service from the desk attendant, she said the only option would be to use a debit card, to which we had no other choice. She did forget to mention that in order to use a debit card we would have to pay a deposit of €515 on top of the €70 we had already paid for the car and fully comprehensive insurance. She then stated that we would received €300 back from the deposit, but that €215 would be to cover the "insurance" of the deposit. What I could not believe that was for a €70 car hire for 4 days, that we then had to pay an extra €215 for "insurance" for using a debit card, when in none of your terms or email correspondence about credit cards, did it mention that one of your suppliers would not accept an AMEX card or that the credit card had to be in my name and with an expiry date after 3 months from the date. This is clearly a scam to allow ECH to charge considerably more on the car rental than initially paid for/offered, which is a shocking and unprofessional way to do business. We are frustrated that a business such as Auto Europe works with suppliers such as these, that clearly scam people going on vacation out of money that was saved and needed for the holiday. The experience which took over 1hr to complete was a shocking start to our holiday, made worse by the lack of assistance and rude nature of the assistant at EasyCarHire. I am a very reasonable person who has hired cars in many different European countries, and have never experienced service or such a clear process to scam people as this. I would hope that given Auto Europe is a reputable international company that you would help to resolve this issue now we have returned from the holiday. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
TRAPANI, IT - Reviewed by TIMOTHY - 09 October 2024
" Very easy "
" Excellent condition car, Really fast and efficient. Friendly customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DEREK - 08 October 2024
" As above. "
" Quite a tatty car but good service and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 4
CATANIA, IT - Reviewed by DIMITRI - 08 October 2024
" Good service and easily reachable. Competitive prices "
" Staff decided to disappear from desk for 20' at 3pm to celebrate a birthday (audible behind doors). Hard intimidation and pressure selling on full cover insurance. Made up bogus damage (light mark on wheel charged £300) 4 days after returning vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PISA, IT - Reviewed by ALLAN - 07 October 2024
" ... "
" Helpful staff when wallet was left in car after return of car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MICHAEL - 07 October 2024
" fit for purpose "
" Car lacked washer fluid for windscreen and was due oil change "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PISA, IT - Reviewed by ANDREW - 06 October 2024
" Terrible. Final costs were extortionate. Staff not helpful. Desk in airport not cleverly marked. Will not use again and will advise others to do the same. "
" Plane was delayed and when I attended the desk I was told my reservation had been cancelled and I would have to rebook and lose original fee as well. New reservation was 7 times higher ! As a regular traveller to Pisa I will ensure not to use automeurope again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 6
PISA, IT - Reviewed by SIMON - 02 October 2024
" I will avoid Auto Europe and EasyCarHire in the future. "
" Very disappointed to fall foul of the 'two hour late' rule that left me 450 euros out of pocket. Not many worse ways to start a holiday... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
PISA, IT - Reviewed by ANDREW - 30 September 2024
" Major concern was unclear understanding from Autoeurope whether I was covered for non accident car breakdown. This meant I was unsure if to pay extra at the desk for such breakdown. I thought I was covered so did not pay extra but this left me very concerned should I have had a breakdown. This was not covered in documentation from Autoeurope. However, if it was, it was not clear. I did get confirmation by email from Autoeurope but again this was not clear and no telephone numbers were provided for breakdowns. Other than this disappointing Autoeurope issue I was very satisfied with ECH. "
" Helpful and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PALERMO, IT - Reviewed by HYWEL - 30 September 2024
" Very easy firm to use "
" Made it very easy, would use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CAROL - 27 September 2024
" Highly satisfied with the price, the car and the service. "
" Incredible price, great car and no hassles whatsoever. Highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by PAUL - 27 September 2024
" Experience spoiled by rental company's inability to interpret/understand a British driving licence "
" The company viewed my UK driving licence as EXPIRED! This was because they do not understand the UK licence. They saw that my 4b category for HGV and PSV vehicles was expired. This does NOT mean that the ability to drive a car has expired!! My car capability expires in 2027!! DEspite my protestations, they would not budge. I offered my NZ driving licence BUT they said I needed an International Driving Permit to be acceptable and that in the absence of this, they would have to charge me EXTRA fee !! NOT HAPPY, what can you do about this for me plese?? "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DEBBIE - 26 September 2024
" ... "
" STAFF DOING PAPERWORK AT COLLECTION USELESS COULNDT USE COMPUTER OR PRINT DOCUMENTS TOOK 1 HOUR TO GET CAR NCENTRAL LOCKING DIDNT WORK TOLD "NEVER MIND" "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 4
PISA, IT - Reviewed by CHRISTOPHER - 26 September 2024
" If I get my deposit back I will be happier!! "
" We still have not received our deposit back 3 weeks on!!' "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by NEIL - 22 September 2024
" Top marks for Auto Europe and the deal for the car hire, disappointing though that it took so long from arriving at the EasyCarHire desk to when I drove away with the car! "
" Pick-up was frustrating, there were two staff on the desk dealing with customers and two people queuing ahead of me but it was almost an hour before I was called to the desk, then a long conversation with the agent trying to persuade me to upgrade the insurance arrangements which I refused - clearly he wasn't aware of the Auto Europe arrangement. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by MATTHEW - 17 September 2024
" Easy online process and obtained very good value for money. "
" Swift transfer by minibus to collection centre. Quick pick up and drop off process. Late model car in very good condition. Concerned at poor reviews when booking but very satisfactory experience if you look after their vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by MARK - 16 September 2024
" See above. Also Auto Europe good at producing competitively priced rental deals. "
" All good and very good VFM - only criticism is the lack of shuttle capacity during peak times. If I were to use Easycarhire hire again at Palermo I would probably get a taxi to the site in Cinisi if no shuttle readily available. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by GRAHAM - 15 September 2024
" No problems "
" There should be a map of the hire office lication at the airport as there are so many car hire companies.it took ages to find "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by FRANCESCO - 13 September 2024
" all ok "
" tutto bene "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PALERMO, IT - Reviewed by TIMOTHY - 04 September 2024
" Please see my comments in box 3 "
" Excellent car and great customer service. My concern is, that at drop off, the staff said it would take upto 7 working days to unblock the 700 euros on my credit card. Given a weekend, that's 9 days, which is unacceptable. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by SIMONETTA - 29 August 2024
" Dealing with Auto Europe was absolutely fine with regard to the initial hiring of the car via the Internet, but there needs to be some communication between Auto Europe and the actual car hire companies to stop the hard sell at the counter and allow holiday makers a a quick, efficient, smooth car pick up. In 20 years, I have never experienced anything like this. "
" I had to wait for 2 hours in a queue to reach the counter staff. From talking to customers after they concuded their business, this was because the counter staff were doing a hard sell on excess insurance. When customers said they did not want to buy excess insurance, it appears they were given horror scenarios of what could happen, until they agreed to buy the excess. When it came to my turn, again there was the hard sell despite me telling the counter staff that I had alreday bought excess insurance prior to coming to Italy. I stood my ground as I have driven in Italy for 20 years, with excess insurance always bought before hand. In the end the counter staff person gave up and completed the paperwork for the car. This really was not a good experience on the first day of our holiday particularly as I had been up at 1.00 am in order to catch my flight to Pisa. Also, when I went to pick up the car, it had been standing in a temperature of 40 degrees and as such, it took an hour of driving in sweltering conditions before the air conditioning would work. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 2
PALERMO, IT - Reviewed by SETH - 28 August 2024
" MY trust in your company as an intermediary has really taken a hit. It's really too bad as I have known your company to be great over the many years I've used it. But this experience destroyed that confidence. I'd rather pay a premium to use a service that will not provoke such anxiety or deliver such a poor experience. For the sake of your business, you should do a little research before you take on a partner. The google reviews are telling... "
" We were charged EUR 100 because I didn't have an international certificate for my US driving license. I've rented cars in Sicily many times in the past and this has never been a problem. We paid it because our trip depended on it. The model of vehicle they gave us was poor and it was not in a great state. They took 10 minutes to detail all of the damage on the car. We were waiting for the next way we were going to be charged. Alas, there were no more charges (so far) but the anxiety and extra expense made this one of the worst experiences I have had renting a car. I will never use Easy car hire again, but I will also probably not use Auto Europe either. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 4
PISA, IT - Reviewed by PAUL - 27 August 2024
" I will not comment until my issue has been resolved. "
" Poor customer service, unhelpful and not willing help solve a problem without demanding additional money. Currently I would not use ECH again "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 8
PALERMO, IT - Reviewed by ROSS - 26 August 2024
" Very good. "
" Very easy pick up from Airport, no stress "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ADAM - 23 August 2024
" Great car, reasonable price & really helpful staff. "
" Easy pick up & drop off. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TRAPANI, IT - Reviewed by ROBERT - 10 August 2024
" Used Auro Europe a number of times now and they've been great "
" All good, just that the car was not great - a Mitsubishi Space something... dreadful gearbox and the fuel gauge didn't work properly. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DOMENICO - 09 August 2024
" I would recommend "
" A very professional team and smooth experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by WILLIAM - 06 August 2024
" Terrible and very stressful "
" Due to flight delay we were late picking up car,they said that our credit card had reach its limit,and we dad to use a debit card and they charged us an extra 561euros,our bank checked the credit card when we got home and there was plenty credit on card,we booked the car for ten days,but it refused to start after a few day,so we list the use of the car for 5days,costing us norepinephrine money to get back to airport for our flight,we certainly want this money refunded,will you look into the matter please "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PISA, IT - Reviewed by VICTOR - 06 August 2024
" Awful im really upset "
" Totally awful....20 minute wait for bus to take us to the car hire NOT IN TERMINAL BUILDING..then an hour waiting for the staff member to deal with the paperwork...then walk into the car park to be met by a bloke with his boot open and a load of keys...he then dissapears for 5 minutes in a car leaving us to look after his boot full of keys and laptop...he comes back gives us the keys that he could have given us before he went off ...the car was full of scratches marks and dents i took my own video ...he never made any notes of where existing damage was...a totally awful company..i feel complete anger you forced this terrible outfit on us "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by NICHOLAS - 05 August 2024
" Very easy booking process and vehicle change when a cheaper alternative became available. "
" Very straightforward pick up and drop off of 7 seater MPV. Quite stringent checks on car at drop off but as there was no damage I wasn't too worried. Vehicle was clean inside and out and virtually brand new with very low mileage. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by KIRSTY - 04 August 2024
" I called autoeurope with a query about drop off whilst I was away, whilst I appreciate that they could not help me and directed me to the easycarhire desk, the person I spoke to was really quite rude. "
" Very helpful, particularly at drop off, when I picked the car up I found I was rushed in the car checks, almost missing some existing minor damage. Maybe the process needs to be a little more careful. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by DIRK - 31 July 2024
" please see above "
" Finding easycar in Catania Airport is quite difficult, very badly signposted as there are multiple carparks and multipple hire companies. We had to wait for 2 hours to be seen , in the mean time the reservation expired so we had to convince the people on the counter that we had been there for 2 hours. Delay was caused by people behind the counter pushing Excess insurance to every customer and you could tell that every customer was upset and deeply dissatifsfied. I normally take out a personal insurance to avoid this but as I had no encounter over the last 4 years where this insurance has been pushed onto me I did not do it this year. Learned my lesson, had to pay another £200. Verry unhappy with this experience "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by EMILY - 26 July 2024
" auto euro are easy to use and transparent "
" The process of collecting the car took 1 hour 45 minutes despite getting to the counter and there being only 4 people in front of us. Very slow, and when collecting the car it was disorganised and the 'office' was the back of an old car! The car was old, very scratched and not clean inside. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 2
PISA, IT - Reviewed by ANDREW - 24 July 2024
" As above "
" Easy - thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by AIDAN - 23 July 2024
" See above. "
" I was irritated that it was made clear when I booked online that I needed to obtain an International Driving Permit (at a total cost of £13.50 - £8 for the photos and £5.50 for the permit), whereas the staff at the check-in desk had no need to see it. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by MICHELE - 23 July 2024
" In my case I didn't have a credit card that they would accept, but several other customers that were there with me were complaining about the most random issues, and they all got charged way more than they paid initially. In my case I ended up paying arounf 600 euros for 10 days, while I had initially paid 250 euros. "
" I got overcharged (25 euros per day) for the car rental's own insurance policy - several other customers had the same exact issue. I should have read the reviews of Easy Car Hire before. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by JOHN - 23 July 2024
" No problems, no delays, all good. "
" Car had a few scratches on pickup but all were noted by the staff and no problems on return. Staff were friendly helpful and no delays at pickup or return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by DAVID - 20 July 2024
" The autoeurope experience was fine but the supplier I will never use again and I would recommend AE to use a different vendor in Catania "
" The counter staff indicated that the extra endurance I brought through auto Europe was not sufficient and that I need their insurance. This obviously was incorrect but did cause me some stress and the need to clarify this with your customer services team. Additionally I booked the car for collection at 10pm and was not informed that after 10pm there was a considerable out of hours charge of an £60 when collected at 10:01! This I believe is a shortcoming on Autoeurope's side and you should not give prices that don't realistically reflect the final charge and should include a buffer of 1 hour for such eventuality. The fact that the rental company were in full swing after 10pm would indicate this is yet another scam on their part and autoeurope should think carefully about being associated with vendors like Easycarrental! "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by CHRISTINA - 08 July 2024
" Terrible! Grumpy, unsympathetic lady at the counter check in who couldn't care less and didn't want to try and help or accept what I was saying to her. "
" On the T&C's it says "please ensure you have a photo ID and a valid and full national driver's license held for a minimum of 2 years (in case of a UK photo-card licence the card and paper counterpart)". I have a valid and full UK driving licence but not a photo-card. It does not say I have to have the photo-card, just that if I do have it then I have to have both the card and paper counterpart. I read these terms before leaving and was not worried as it does not say I have to have the card, however, on arrival at the desk they would not accept my licence with passport as photo ID and cancelled the booking. They also would not accept my husbands photo card and paper licence to be an additional driver and said he would have to make a totally new booking which was twice the price we'd already paid so we had to lose the original booking and the payment we'd already made for that booking. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by MAREK - 01 July 2024
" A pleasent trip to Sicily, with a very reasonable car hire charge. "
" Very smooth and quick. It would help if A-E gave directions to where EasyCarHire is located. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TRAPANI, IT - Reviewed by ALFONSINA - 01 July 2024
" We have had auto Europe in the past and not had a issue I hope they can help us this time as well "
" In drop off they found a scratch under the front bonnet which neither of us could confirm if it was there before as this was a bit hidden but they are asking for us to pay for it now. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 6
PISA, IT - Reviewed by PAUL - 01 July 2024
" Easy to book and all as more or less expected "
" All went very smoothly, with a nearly new car. The only problem was that the petrol was on empty so had to be taken back empty, which is not easy. Full to full is much better "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOHN - 25 June 2024
" Will use Auto Europe again "
" Nice chap on the reception desk. Very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARK - 24 June 2024
" Third or fourth rental with ECH and they are great. Nice simple check in and check out. A new business that can do well if they keep up this great work. "
" Third or fourth rental with ECH and they are great. Nice simple check in and check out. A new business that can do well if they keep up this great work. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by SUSANNA - 22 June 2024
" Found us a good deal. Insurance was easy to understand. "
" All car hire companies are off main airport at Pisa - there is a little bus that takes you to the car hire block but you can walk it too about 10 mins. Hours experience with Easycarhire. Can recommend abd will use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by DAVE - 19 June 2024
" Will go directly with car hire company than through broker next time "
" Not car I ordered , wanted me to take extra insurance out with them though I had taken extra insurance out with Auto Eurooe "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MATTHEW - 18 June 2024
" Auto Europe was easy to use but could make the reviews of the company themselves more clear. "
" On arrival the counter staff were extremely slow and it took up to an hour to be seen to. Once seen to we were told that we were to pay 200 Euros for additional insurance but only showed us the T&C's relating to this in their Italian documents and not the English version. When dropping off the car there minor damage to the rear bumper and we were charged 660 Euros, 360 for the damages and a 300 Euro admin fee. Overall very unsatisfied with the communication from Easy car around all of this and would not recommend. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
PISA, IT - Reviewed by DAVID - 17 June 2024
" Terrible "
" Appalling service . Tried ringing to advise of late pickup but as full contact number not on paperwork I couldn't get through. Also tried emailing but no reply. When we arrived 2 hours late told the car we booked no longer available and had to pay nearly double the price for next size up. Terrible service easycar obviously lying as correct size car still available to book online ! Will never use again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 6
PISA, IT - Reviewed by CHRISTOPHER - 17 June 2024
" Good value and everything went well. "
" Everything was fine except the car provided had no oil in the engine and I had to buy some within an hour of driving to replenish it. Not something I was expecting. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PISA, IT - Reviewed by CHRIS - 14 June 2024
" This is the 3 or 4th time I have used you guys, says it all!! "
" Cheerful & helpfull staff "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by PENELOPE - 13 June 2024
" Excellent and speedy service at both pick-up and drop-off. "
" The staff member that dealt with us at the desk, Sarah, was polite, communicated very well and explained everything with clarity. The agent who showed us our vehicle pointed out scratches and marks, however when we pointed out there was no petrol cap on the vehicle all he said was the flap locked when the vehicle was locked so he wasn't concerned about it. I thought this was somewhat unusual but accepted his explanation. Upon returning the vehicle the lady was surprised and remarked that it should not have been sent out without a fuel cap. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by HUGH - 11 June 2024
" Apart from insurance hard sell the whole process went well "
" Car very good but counter staff tried to hard sell additional insurance at pick up "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAVID - 11 June 2024
" I found Auto Europe very understanding when I had a problem during a previous rental - and that's why I used them this time. "
" Pick up was easy, but busy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PAVEL - 07 June 2024
" - "
" They need a clear sign of where to return and where to pick the car. There are only cards for car lots with "ECH" sign, which does not translate to "Easy Car Hire" immediately in my mind. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by CLEMENS - 06 June 2024
" Car great -felt pressured by local Easycarhire sales team to spend additional Euro 244 to bring excess down to Euro 300 "
" I was sold additional insurance for Euro 244 by scare tactics to reduce excess to Euro 300 instead of Euro 2000. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by RICHARD - 03 June 2024
" Was refused the car at the counter after waiting in a queue of 5 people for 2 hours. 4 of the other 5 people were also refused their car as they would not accept any credit or debit card other than the original card used to hire the vehicle. 2 Families with small children were sent away at around 8pm with no car. "
" Was refused the car at the counter after waiting in a queue of 5 people for 2 hours. 4 of the other 5 people were also refused their car as they would not accept any credit or debit card other than the original card used to hire the vehicle. 2 Families with small children were sent away at around 8pm with no car. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by LINDSEY - 01 June 2024
" Good service apart from the 'late fee' even though I wasn't late "
" Being charged an out of hours service fee when I was there before 10pm. Only to be served after this time because of a cue and told I was out of service time. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by HAMED - 30 May 2024
" Very unpleasant! "
" It was very frustrating because I didn't have a credit card which I've never had in my life. They made me to pay so much more. I called your customer service and the lady wasn't helpful at all. She recommended me to go back to the airport to get another car for £450. I'm very disappointed with this service and will share it with my followers on Instagram to avoid you. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by TRACY - 26 May 2024
" Website was easy to use and I did contact Auto Europe once I had booked the car and extra insurance just to make sure I was covered and for reassurance before arriving in Sicily. The chap I spoke to was very informative and reassured me that I wouldn't need any other insurance. He also said if I needed I could call whilst at the airport. So yes very happy with the service given. "
" It wasn't obvious where to find the ECH desk but once I did the lady that served me was very efficient and chirpy until the dreaded hard sell of extra insurance cover for €200! I had spoken with Auto Europe and taken out their top cover and spoken to them just to make sure I was covered. The lady at ECH was very assertive and was very good at making me question my Auto Europe cover saying I wasn't covered with their cover and if I have an accident or breakdown I will be charged thousands!!! So once I managed to leave with my paperwork she pointed me with the instruction of just go straight out of the door and you'll see where the car is. It took me a further 10 mins and asking another hire company before I found the car. No obvious sign! The lady at the car pick up area was friendly and walked around the car pointing out all the small marks etc before handing the keys. It was hard to properly check the car as it was very dusty. I did as suggested by other reviews to photograph and video the car inside and out. On my return I found it rather stressful trying to find the drop of. Again no obvious sign! I think I drove round the airport a couple of times, caused a little by having to reverse out of a car park entrance!! Finally found the drop off and was met by a pleasant chap who checked the car over. He pointed out a very small scuff on the passenger side front bumper. Thankfully it could be seen on my photos but he did go into the office and on return said that the mark had been missed off the paperwork! So an ok ish experience if not a little stressful unfortunately. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 7
PALERMO, IT - Reviewed by PETER - 26 May 2024
" Satisfactory car, good value for money "
" Unclear pick up instructions. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by LAWRENCE - 25 May 2024
" Auto Europe were advised about our late arrival but didn't rebook the car for us. Will use Rentalcars in future! Much better! "
" Reservation cancelled due to a late arrival. Then charged us additional 213euro extra for a slightly better spec car! Don't believe the car had gone - this was a scam to get more money out of us!! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PALERMO, IT - Reviewed by STEWART - 21 May 2024
" This time i searched all emails for pick up information and couldn't find any. Was calling as nobody asked had heard of ECH as on voucher, then somebody finally said it's a white van shuttle and where from Easy Car Hire. Not that great this time "
" Very busy when we were there despite 3 counter staff, fairly big queue. Further from the airport than many and a very thorough check back in but nice car, overall v good "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by RODOLFO - 16 May 2024
" Poor customer service. I feel as though I have been ripped off. I chose this specific vehicle to fit the needs of my elderly relatives. "
" My hire car was given to someone else as I was one hour late due to flight delay. And I had to pay 180 euros for another car. I was travelling with elderly disabled relatives and this was a shocking experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
PISA, IT - Reviewed by INDERPAL - 14 May 2024
" Hybrid car was perfect. "
" Great experience. Return process for early flights not made clear. Could not inspect car at drop off as no one was at desk. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by CLAIRE - 13 May 2024
" Simple booking, clear pricing and very clear about the insurance and deposit. Excellent. "
" I was really impressed with the staff at Easycarhire and the whole drop off and pick up experience. Very simple and efficient. The staff were friendly and were clear explaining everything to us. I would 100% recommend them...and also the booking experience at Auto Europe. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MARTIN - 08 May 2024
" Excellent service and a very professional team, overall a very enjoyable experience "
" The service from the team was brilliant and vert professional, the car was exceptional as it was brand new "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOHN - 06 May 2024
" We always use autoeurope and will continue to do so "
" Really friendly staff and very easy process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by BRUNO - 01 May 2024
" All was well and my only complaint was it took 5 days for the excess held on my credit card to be cancelled. "
" Quick, efficient and reasonably priced service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by KEITH - 30 April 2024
" I use Auto Europe quite a lot, always with good results apart from Thrifty in Canada las who were very poor to the point of being unsafe. "
" The counter service was a bit slow and they were unable to recognise an Australian driving licence without making several phone calls. The guy checking the car was refreshingly honest and thorough, spotting every little nick and blemish in the paintwork. The car was delivered in VGC, full of benzine and very clean. I'd happily book with them again "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PISA, IT - Reviewed by RUSSELL - 28 April 2024
" When I did manage to hire a car (not from easy car) it was three times the price. "
" My flight was diverted and when I eventually arrived at the car hire desk they informed me they had cancelled my booking. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TRAPANI, IT - Reviewed by VIVIENNE - 26 April 2024
" Great value and service "
" Great service from the staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ANDREW - 25 April 2024
" Very pleased as always with AutoEurope "
" Easycarhire was difficult to find- poor signage and a way from the terminal. Did not think much of the underpowered , not too well made, Dacia Sandero. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by LOUISA - 24 April 2024
" I have used Autoeurope many times without issue, but my bad experience with this hire firm has tainted my opinion of Autoeurope and massively reduced my trust in hiring through you. Please consider removing this firm from your listings. "
" Worst car hire experience i have ever had. This is the type of company that gives the car hire industry a bad name. The hire cost ended up being ten times the original price as I was forced to buy their insurance at over £100 (for 5 days!), and they charged me another 200 euros for two extremely minor points of damage, one of which was already on the market when I picked it up, and one of which was a very, very small and barely visible mark which was obviously from bring tapped by another car door in a car park. The car I was given had multiple areas on damage on pickup, including quite a bad dent on the front passenger door, so they are clearly just collecting money from customers and not actually getting the cars repaired. The whole setup just smacks of a scam and I wish I had hired from a more reputable company. I also wish I'd checked their reviews online as - predictably enough - they are terrible. The customers in front of me on returning the car were also clearly being stung for an inch long mark on a hub cap, so it seems to be their company policy to just bleed customers for all they can. In short, I absolutely DO NOT recommend this company and suggest that they should be removed from Autoeurope. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
CATANIA, IT - Reviewed by GORDON - 22 April 2024
" As mentioned previously "
" Excellent experience from booking, to pick up and return. The only thing that I hate is that even after taking out extra insurance they still tried to sell me an insurance upgrade that was double the price of the rental. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by MARK - 21 April 2024
" Not good. "
" Didn't accept Amex so tried to scam us into buying insurance. Insurance was almost triple the price of the car hire itself. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by FILIPPO - 16 March 2024
" Overall not to Bad staff could have been more responsive "
" Everything was ok "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PISA, IT - Reviewed by STEFANO - 28 February 2024
" I am now trying to contact Auto Europe about this car hire. I would strongly recommend that AutoEurope should not work with Easycarhire. They are dishonest and unreliable. "
" The car we were given was badly damaged - it had a large dent to bonnet on front passenger side. We had no accidents with the car and returned it in what we believed to be exactly the same condition as we received it from Easycarhire. The staff maintained that we had caused an (almost invisible) mark on the windscreen. I took photos and videos of the tiny mark. They said it was likely we would have to pay for this damage. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 2
PISA, IT - Reviewed by JOHN - 15 February 2024
" I booked a car and added the correct pick up and drop off time and your system adjusted the pick up time to match the drop off time. As a result when we tried to pick the car up 8 hours later than the booking, they had already cancelled the booking and we had to book another vehicle at the full price. I know you sent an email warning that I needed to check the pick up and drop off time but I wasn't aware your system had adjusted them. "
" I booked a car and added the correct pick up and drop off time and your system adjusted the pick up time to match the drop off time. As a result when we tried to pick the car up 8 hours later than the booking, they had already cancelled the booking and we had to book another vehicle at the full price. I know you sent an email warning that I needed to check the pick up and drop off time but I wasn't aware your system had adjusted them. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PALERMO, IT - Reviewed by ATTILA - 14 February 2024
" I was told that I brought back the car dirty, and they can`t exam the car properly. There was some rain during my stay so of course the car got dirty, nothing special about that. Then I was told I can leave and then few days later received an email that I`ll be charged 50 euros for cleaning which I found utter nonsense. They need to wash the car before renting it out again. I was given the car with empty tank and brought it back with almost half tank so I asked them not to charge me for cleaning. They did anyway and never got any response to my email. Never had any issue like this before and I`ve been hiring cars for 10 years plus. "
" I do not know the relation between Easycarhire and Auto Europe. My experience with Auto Europe is the worst one over 10 plus years hiring cars. Charging me for cleaning the car because it was dirty and not responding my email. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PISA, IT - Reviewed by PHILIP - 09 February 2024
" I have used Auto Europe many times and I have booked for a USA trip in March. Simple process but the Pisa vehicle booking info was wrong. Easycarhire as a company also suspect. "
" I have already written to Auto Europe. Car supplied was dirty inside and out making the vehicle check process extremely difficult. Handover representative missed a 1+ metre scratch ( wide spotted). Return process had TWO representatives wiping away grime to identify what they claimed was new damage - 3 very light surface scratches 3cm in length which would polish out. These two people knew I had the extra protection cover (not bought from them) which makes me even more suspicious. Dodgy company... ALSO Auto Europe stated booking was on basis of full tank to full tank....that's NOT what they offer as stated in THEIR T&Cs. "
Value for Money: 2 Efficiency of Counter Staff: 9 Expediency of Drop-off: 4 Condition of the Vehicle: 2
PISA, IT - Reviewed by FLAVIO - 22 January 2024
" Very positive "
" V
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by GAETANO - 01 January 2024
" I ll repeatmy experience "
" Very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by GIOVANNI - 17 December 2023
" Very good price "
" Good experience "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MAYANK - 12 December 2023
" i always use "
" The fuel gauge was hard to read on this car. I only realised the tank was not full after I drive for 20mins. But I had to return with full tank. I dont even see any indication that the fuel was full on their paperwork they left me. They also sold me extra insurance for 100Euros even though I said I had full cover from autoeurope and claiming it was highly advisable and they work with autoeurope all this time. They way they make money is no good or professional. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PISA, IT - Reviewed by RODNEY - 08 December 2023
" I will share my experience of the petrol policy with friends and I am sure they will not want to use this company "
" The car was excellent but only had a limited amount of petrol in it and I was not informed about this, so ran out of petrol about 100 kilometres from by destination. The documentation supplied at booking implied full to full, I always only book this, so very unhappy with the booking "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PISA, IT - Reviewed by MARINA - 22 November 2023
" good "
" Efficient and good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by GIOVANNI FRANCO - 10 November 2023
" The counter staff were unable to give me a printed copy of the vehicle condition contract, but was asked to take a photo of their copy. On returning the car at the end of the hire period i was fortunate that i had photos of the vehicle's condition as the contract did not detail everything in detail. The staff were excellent and very pleasant and helpfull. "
" The counter staff were unable to give me a printed copy of the vehicle condition contract, but was asked to take a photo of their copy. On returning the car at the end of the hire period i was fortunate that i had photos of the vehicle's condition as the contract did not detail everything in detail. The staff were excellent and very pleasant and helpfull. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by MARY CLARE - 10 November 2023
" Happily recommend Easy Car Hire "
" Honestly, hiring the car in Pisa airport with Easy Car really was an easy and pleasant experience. The car was like New and the two young women at the desk were efficient, helpful and courteous. Based on this experience I would certainly recommend them and look forward to being back "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ANDREW - 06 November 2023
" Poor "
" Car fine I was 15 minutes late and aggressively fine an extra day "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by BORIS - 01 November 2023
" Good auto Europe customer service person managed to rebook me with another car rental company "
" They asked for an additional £200 for my car rental. Completely unacceptable rip off "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 6
PALERMO, IT - Reviewed by TIMOLEON - 28 October 2023
" Easy to book online and manage the booking afterwards. "
" Everything went smoothly. They tried to sell me additional insurance despite telling them that I had booked one online, but they weren't too pushy. Overall, the car was in excellent condition, comfortable and the price was a bargain. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MICHAEL - 23 October 2023
" The car was fine, just the terrible extra charge and the difficulty finding the right place due to their poor logo and signage. "
" Our flight was delayed for 2 hours because of the French Air Traffic Controllers Strike and so when we eventually found the easy car hire desk, (their logo is very pale and difficult to spot) their agent told us that as per the terms of the contract, that our car was no longer available and that we had to have another car. They charged us an extra 213.5 Euros for this on top of what we had already paid. This I feel was extortionate. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by GARRICK - 19 October 2023
" Overall pretty good "
" All very good but was told i would get email confirming end of rental etc in the "next few hours" and to-date i have never received one. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by PAUL - 16 October 2023
" Excellent "
" No problems at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ROBERTO - 14 October 2023
" Auto Europe has always provided a good price for car rental "
" The process to pick up the car was complicated and the staff was not necessarily helpful "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by BRUNO - 11 October 2023
" Brilliant "
" Some companies are doing online check in for all the documents (driving licence, passport and so on) which speeds up the process. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARK - 11 October 2023
" Overall, great. "
" Very easy and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CARINA - 07 October 2023
" The pick up was quite a long winded process and the walk from the terminal was longer than I expected Communication after drop off out of hours has been zero "
" We picked up the car at Pisa and the process was quite long winded We found the car which was good : although petrol tank was 3/4 full and not full as we had been advised I had not realised I needed to arrange drop off out of hours until the day before drop off : but I was given a phone number and this was easily arranged I have had no confirmation that car has been received though since dropping the key in the drop box and I know there was some damage on the car - so unsure how to manage this situation now and may require a representative in your company to assist me q "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOHN - 05 October 2023
" Simple process to go on the site and looks at options. "
" Was concerned about using a local company vs one of the big multi nationals. Recent bad experience with Thrifty confirmed I should try local versus one of the big ones for value, no issues with the hire. Pisa staff were pleasant and quick. As with all the hire companies these days, just make sure you video all round the car both before and after . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by PHILIP - 04 October 2023
" Good service and friendly staff "
" Good service and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ROBERT - 30 September 2023
" Auto Europe website is easy to navigate and filtering allows easy selection for my requirements. "
" Access to Pick up and drop off location needs improvement. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PAULA - 29 September 2023
" Counter staff were very friendly and helpful "
" No issue's apart from tyre pressure light on, which I took to a mechanic who stated tyre pressure was low, and reset warning light. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by AMINUL - 29 September 2023
" Could we get a refund for the insurance "
" The car had tyre danger signs. We also paid twice for the insurance with Autoeurope and also direct to the company "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by STEWART - 28 September 2023
" Car had a service overdue some 20,000km. And sale rep did not want to write any of the existing marks on vehicles down before taking the keys. "
" Car had a service overdue some 20,000km. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 6
CATANIA, IT - Reviewed by IAN - 27 September 2023
" It's cheap because they look to claw back money on the excess. "
" The pick-up took a long time because very little of the info provided to Auto Europe was passed to Easycarhire. The drop-off included the Easycarhire staff combing over the car looking for any reason to raise a charge on us. She found the tiniest mark on a wing mirror which even her boss said didn't count. clearly this is how they make their money! "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 2 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by STEVEN - 26 September 2023
" Not sure I got 5he best deal "
" Check in a bit tedious "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
PALERMO, IT - Reviewed by GRAHAM - 26 September 2023
" Very poor condition car and an absolute rip-off charge for a very minor repair ( a similar touch-up to an alloy in the U.K. cost me £45 not €261). Do not use this company. "
" The car was covered in scratches, dents and scuffs. Unfortunately I put a tiny scuff on one of the alloy wheels and the company are trying to charge me an exorbitant €261 for its repair. Apart from the cost what angers me most is that judging by the poor condition of the car it is obvious that if I pay the charge they will do nothing to carry out the repair. I will never use this company again. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by CHRISTINA - 19 September 2023
" It was appalling. Arriving late at night to be refused a car for a destination where the car was essential and the refusal to accept my UK full paper licence and Regus to transfer the car to a second driver. Being charged an extortionate amount for a replacement car for one of my party to drive. A rip off "
" I was unable to pick up the car as they would not accept my paper licence. I therefore had no car from you. I have written to ask for a refund. Arriving late at night to be refused a car. Not being able to transfer the booking to another member of the party and then having to do a completely new booking. Appalling. I will never use this company again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by MARTIN - 18 September 2023
" No email confirmation of car return received this time. Last hire I believe I received email on day of return. "
" Excellent service. It was a little difficult to find the car & to return it at 5am was difficult as there are no signs showng where collect or where to park the returned cars either, if I had been told that the cars were in Herz car park that would have been easier.... Excellent car & very happy to use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOHN - 17 September 2023
" Excellent value for money. All aspects of the service were terrific. "
" Pleasantly very surprised - excellent service and value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TRAPANI, IT - Reviewed by IAN - 14 September 2023
" Excellent "
" Very good company and experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARK - 14 September 2023
" Always an amazing experience. "
" As always an amazing experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by ROBERTO - 13 September 2023
" As above "
" Good company. Only negative: I didn't know they were not in the airport, it wasn't written on any of the emails, they never called or let me know, likely the tourist information, at the airport explained it, otherwise I would have not known. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by CHRISTOPHER - 29 August 2023
" See above. Will never use them again. "
" Outrageous extra charging of €500 for imperceptible damage that I did not cause. I have raised a complaint with the company "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 8
PALERMO, IT - Reviewed by SALVATORE - 29 August 2023
" Would be more happy if this company were based at airport, not in next town. Free shuttle bus. Very good cars value for money "
" Good cars, value of money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARK - 21 August 2023
" Very satisfying "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MARCO - 17 August 2023
" I purchased an Insurance policy (excesses etc)with AutoEurope but you have never confirmed coverage by email. "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PISA, IT - Reviewed by TIMOTHY - 08 August 2023
" Good selection of choices. "
" Was slightly nervous as had never heard of the company and many of the smaller companies had bad reviews regarding being charged for damage, hard sell of insurance etc, but pleased to say everything was fine. Car was fairly new, clean and in good condition. Staff were friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TRAPANI, IT - Reviewed by JOHN - 25 July 2023
" Car was lovely and clean & drove well. The man at the pick up point communicated really well. When I dropped the car off he pointed out a small a small scratch on the wheel hub & persuaded me I must have caught a kerb when parking. He didn't make me want to argue he was so civil. "
" Nice and easy to pick up / drop off at Trapani airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by SCOTT - 03 July 2023
" I have still not received the deposit on my Debit Card that was required as my Credit Card would not scan. I provided IBAN number but the refund has not yet appeared. "
" I have still not received the deposit on my Debit Card that was required as my Credit Card would not scan. I provided IBAN number but the refund has not yet appeared. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by RICHARD - 27 June 2023
" Easycarhire had no signage at parking area. They had no cabin at car park. Very difficult to find. "
" Every time in Italy they try to deceptively tell clients one is not fully insured and attempt to sell again. As I pressed the girl for a reason why she admitted I was but in an accident I'd have to pay them and reclaim from Autoeurope. So I was correct. This behaviour should be stopped. An elderly couple next to me fell for this scam "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by MICHAEL - 18 May 2023
" The insurance issues need to be transparent and clarified, too easy to scam the unaware. "
" As usual was told my extra insurance I paid for with Autoeurope was not valid with Easycarhire and told best to take their extra insurance, was declined. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10