ECOVIA ITALY Car Rental Reviews

BERGAMO, IT - Reviewed by PETER - 21 September 2025

" The hire vehicle was scratched in numerous places and had a tyre pressure warning light which the staff told me to ignore. The vehicle was a basic model but was reliable and met our needs. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PESCARA, IT - Reviewed by PETER - 16 September 2025

" Was surprised breakdown cover was extra - €69. Would expect hire car company to include that by default. I didn't buy and didn't breakdown "

" All good, except staff were not at the counter when we arrived as the plane was early. As they had us and at least 2 other bookings waiting behind us, I would expect them to monitor flights "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ROME, IT - Reviewed by STEPHEN - 01 September 2025

" Excellent experience, easy to book, collect car and drop off. "

" Very easy and prompt service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by SIMON - 20 August 2025

" See above "

" Classic bait and switch - they told me the vehicle wasn't ready and offered me an alternative at an exorbitant mark-up. I said I'd be happy with a downgrade but they said there was nothing available. Turned out that the "upgrade" vwasn't available either. The whole process took 1hr15mins. The original class of car was available all along. The vehicle that I was given only had 1/2 tank of fuel. Atrocious service "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BARI, IT - Reviewed by STEVEN - 07 August 2025

" Clean, new car, professional and courteous staff. Good communication. "

" Clean, new car, professional and courteous staff "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ANCONA, IT - Reviewed by CHRISTOPHER - 31 July 2025

" Your website should indicate that you will be providing an older car as I would have chosen a newer car. "

" The MG car had over 66,000km on the clock and had lots of bumps and scratches. The screen jet water tank was empty and there were 2 holes in the carpet in front of the drivers seat. I was expecting a newer car in better condition and properly prepared and maintained. The car though was reliable and did not let us down. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 3

TREVISO, IT - Reviewed by TIMOTHY - 23 July 2025

" Very pleased with the price and the car "

" All went very smoothly. Got a cheap upgrade to a fantastic car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by THOMAS - 16 July 2025

" Easy & simple book "

" Very easy to deal with. Man on desk pressured me to buy more insurance, although extra cover already purchased, saying this cover was no good. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by JADE - 26 June 2025

" N/a "

" Car was very dented and scratched and had the back windscreen wiper missing. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

ROME, IT - Reviewed by PAOLO - 19 June 2025

" Never had any issues with your service "

" WE had to wait quite a while to collect the car, as there was only one member of staff, and she was vaccuuming another car. the car we received hadn't been washed and was quite dusty. Upon returning the car, we parked outside the office, as it was evident where there were any parking spots. The member of staff, after checking over the car, asked us to park the car, but we were already in a rush to check in for our flight. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PERUGIA, IT - Reviewed by GRAHAM - 10 June 2025

" Very disappointed with the car rental. The vehicle many areas of damage and had not been washed or prepared properly. Very disappointed. Usually, I have good experiences with booking via Auto Europe. "

" The car was in poor condition and very unclean. The car had not been washed or prepared. The fuel tank was not completely full. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 4

BOLOGNA, IT - Reviewed by GIULIANO - 08 May 2025

" Overall good experience "

" Had to wait almost two hours from landing to getting the car,happily would paid an extra fee for having it earlier "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TREVISO, IT - Reviewed by LUGARD - 04 May 2025

" I have raised some concerns about my experience with Ecovia in Treviso, initially Auto Europe here in UK responded, but now it seems I have been ignored. "

" I rented Seat Arona but was given Fiat 500X when I got to Treviso Airtpot. All my protest that this is not what I paid for was in vain as I was not listened to. I have never experienced poor customer service like this since I have been renting car. After signing the car rental contract, I was told to go and be looking for the car on my own in different car parks after 21:00hrs in the night without light. I managed to took pictures of the car after begging someone to use their car head light. I was even threatened to take their car insurance policy of more than 200 Euros before they agreed to withhold 700 Euros from my credit card even when I have already purchase online insurance. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 5

MILAN, IT - Reviewed by SHIHAB - 02 May 2025

" Was totally unfair "

" Everything went fine till I returned the car back. During the inspection they saw a very small nick in the windshield which is negligible and hardly noticed. They claimed that I did it while I can't recall any incident during my rental, however I tried to explain as much as I can with no luck. They reported it as damage and they charged me €851 unnecessary. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PISA, IT - Reviewed by GORDON - 15 April 2025

" Car was fine and in ok condition but the wait was far too long. "

" The queue was long and only two members of staff on and as a result we waited 90 min for our pre booked car. Perhaps if they didnt spend so long trying to upsell you their insurance and addons it would half the time it takes to get the car. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PALERMO, IT - Reviewed by IAN - 15 April 2025

" Previous experience has been good. On this occasion the huge fuss which EcoVia made about some superficial scratches has made me much less positive about Auto Europe. Also you need to check that when your site says the hire company is at the airport, they really are, not like EcoVia who are off-site. "

" When I made the booking the Auto Europe site stated that EcoVia are at the airport. This is not true, they're offsite and you have to wait for a shuttle bus to and from their venue. Sadly I managed to make a few fairly superficial scratches in the car the EcoVia made a big fuss about this, returning the car took around 45 minutes, which was painful. They also charged EUR 738 for what I consider to be a few pretty superficial scratches. When you need to get a flight home you're not in a position to negotiate and EcoVia took full advantage of this. There were also questions about the other (pre-existing) damage to the vehicle and it was a struggle to get the staff to recognise previous damage which was even listed on the contract. The staff member asked me for my photos of the vehicle, but I had not taken any. EcoVia did not have any photos either, so it turned into a long discussion. This compares very unfavourably with the last time I rented in Sicily with a different company. They were very understanding and reasonable. We will not be using EcoVia again. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

TURIN, IT - Reviewed by DAVE - 04 April 2025

" Agent at the counter was helpful, it wasn't his fault, but shocking behaviour by the rental company and agent. Will Joy use again. "

" Got to the counter and they threw an extra charge at us that wasn't mentioned in the agreement for cross border charge. This was as much as original rental, a surprise and very disappointing "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 6

ROME, IT - Reviewed by MARTIN - 25 March 2025

" See above "

" The car had 28 individual dents and scratches when we picked it up. Due to the late arrival of our flight we were 1.5 hours late we were charged 15 Euro as a late arrival charge even though it was only 20:15 and the office was still open. On the Monday I found that the front left tyre was flat. I reported it to the company they bizarrely sent a pick up truck which took us to the local town and a tyre garage made a repair to the tyre. Two days after I arrived back we have been given a bill for 360 Euros for this. At no time had we been told we would be liable for this repair which I am positive I did not cause. A terrible experience and as a regular traveller to Rome I will never use this company again "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LAMEZIA TERME, IT - Reviewed by MARCO - 12 February 2025

" Very easy and professional "

" Excellent staff at Lamezia.. Nice and quick "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by COLIN - 04 January 2025

" Main issue was the long wait for the shuttle bus, it wasn't a good start to our holiday. "

" We had to wait for over an hour for the shuttle at the airport, the vehicle had quite a few dents etc, the staff were very good. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

PISA, IT - Reviewed by STEPHEN - 27 December 2024

" Auto Europe were excellent in rebooking and arranging a refund. Auto Europe were calm, efficient and helpful. Please pass on my thanks to the person. "

" Turned up late and they cancelled my booking! I mistakenly entered the departure time rather than the arrival time (although added the flight number so Ecovia would have been aware of my error). However I effectively paid for that extended period in my booking and secondly it was not clear my booking would be cancelled if I turned up late. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 3

NAPLES, IT - Reviewed by SALVATORE - 14 December 2024

" Disappointed "

" Because of 3 hours delay they cancelled my booking and no one tried to contact me. I had to rent a different car from a new booking and this cost me extra money. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ANDREW - 22 November 2024

" Ok apart from car cleanliness "

" Cheap car hire but need to ensure cars are clean so you can see any damage - 2nd time I've used them and both times cars were dirty "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BOLOGNA, IT - Reviewed by MARTIN - 21 November 2024

" Always competitive rates "

" Great service and car quality "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by ANNA-MARIA - 21 November 2024

" The car was great for our needs. The car has a few dents and scratches which I photographed but these were already on the document I signed. I paid very little for our 5 days trip. It's been a few years since we hired a car (we always used to). I will definitely consider this again as there were no queues being we were out of season. Having a car helped us venture further than usual, totally worthwhile. Thanks "

" Anna was great at check Out. Very efficient and friendly too. The guy at the counter for collection was a little insistent that I needed your insurance even though I had full insurance through autoeurope. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MILAN, IT - Reviewed by PIERLUIGI - 15 November 2024

" very good "

" Need more precise instructions as to how to get to a the drop off area "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by IVAN - 07 November 2024

" Standard boking process. "

" The car's windescreen was filfy and difficult to see at night! The carpark is not in the termin and need a shuttle bus than runs every 10 mins or so. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 4

ANCONA, IT - Reviewed by GORDON - 07 November 2024

" Isn't this the same as question 3???? "

" Always friendly, helpful staff, clean and excellent cars. A good experience. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by PIERRE - 05 November 2024

" Car booked was not available. Had to upgrade to bigger car on my expense. Baby seat unsafe and dirty. Car provided full of scratches. Tank was not completely full. On return, agent challenged us as the tank was not completely full which we explained was because it wasn't when we took the car (we returned it almost full). Then she challenged us with few scratches in the car for few minutes until she realised she had the wrong car contract. She left and didn't apologised for the incompetence caused. Dreadful experience. Will never use this provider again "

" Car booked was not available. Had to upgrade to bigger car on my expense. Baby seat unsafe and dirty. Car provided full of scratches. Tank was not completely full. On return, agent challenged us as the tank was not completely full which we explained was because it wasn't when we took the car (we returned it almost full). Then she challenged us with few scratches in the car for few minutes until she realised she had the wrong car contract. She left and didn't apologised for the incompetence caused. Dreadful experience. Will never use this provider again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PISA, IT - Reviewed by ADRIAN - 03 November 2024

" Website fine. Initial cost quoted don't include insurance - will double when insurance cost is added. "

" Great little car - but counter staff only interested in sell more insurance. Apparently the roads are so bad Italy addition insurance is required. All this does is make drivers more nervous than necessary. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 10

ROME, IT - Reviewed by DAVID - 22 October 2024

" Much better than previous collections at Rome staff spoke English well "

" Car was clean and tidy but had a lot of little dents and scratches which I noticed on collecting vehicle but were marked on paperwork "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by CHRISTOPHER - 16 October 2024

" Good experience "

" In airport desk near arrivals, whent through rental process quickly ,then on bus to car park (5 minutes Away) Car was new with little visible damage. Returned with little fuss, will yourself again. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by NICOLA - 14 October 2024

" Insurance was unreasonably high. Nearly as much as the vehicle rental. Almost double the cost. A bit of a rip off as you dare not have it. "

" Very good. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by JOHN - 10 October 2024

" Will never use auto take your money Europe and not provide a car! We had five days in Italy and spent 6 hrs trying to rehire a car! If someone has paid for a car stop hiding clauses of two hour no show car gets rehired! You had my money that should be good enough "

" I was delayed getting through passport control and when I got to the desk I was told my car had be rehired! So I didn't have a car, I ended up hiring another car at the airport. I paid in advance and this is just a rip of and poor customer service! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CATANIA, IT - Reviewed by PETER - 10 October 2024

" I am still waiting for a full refund for the car and I will not accept any cancellation charges, I did not cancel the hire. Grateful if you can arrange the refund of £269.57 as soon as possible. I have also put the dispute in the hands of my credit card company. "

" By the time I had got to the front of the queue it was 1120. They told me the car had been cancelled and if I wanted another car it would cost circa twice as much as I had already paid. Nothing in the paperwork says that a car would be cancelled if you were not at the front of the queue within 59 minutes of the booked time. One reason for the delay was that the address provided to us by you is incorrect and we were directed to 3 different buildings. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ROME, IT - Reviewed by FRANCIS - 04 October 2024

" Efficient. "

" Easy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BRINDISI, IT - Reviewed by DAVID - 01 October 2024

" See 3 above. Autoeurope failed in its contract and duty of care. "

" Rude staff. Vehicle in an appalling condition. Making a formal complaint and likely county court claim against AutoEurope for breach of contract. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 1

PALERMO, IT - Reviewed by CATALIN - 01 October 2024

" Overall we got the car, we did our business with it, the car was in decent shape a bit used but overwall ok. Nothing great, nothing fancy, nothing to write home about. I'm considering myself lucky i did not have to find out how dealing with a problem like theft, break-in or breakdown would have went. "

" Route from Palermo airport to pickup location was easy once you knew it, but you did not know and it was very difficult to find. Luck for us some local taxi drivers were able to direct us to the process. Their provided phone was permanently busy, and autoeurope staff were unable to provide any assistance. Also according to the renter the insurance provided by autoeurope was "after the fact" meaning i had to pay everything in case of a problem from my own pocket only to later, potentially, get it back from autoeurope. This wasn't clear to me from the begining. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ANCONA, IT - Reviewed by GREGORY - 19 September 2024

" N/A "

" N/A "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 2

CATANIA, IT - Reviewed by DAVID - 18 September 2024

" Ecovia (and Autovia who operate from the same desk) are a disgrace and openly abuse their position by lying to customers to force them to pay for add on services. They are a disgrace to the car hire industry, to Italy and to Sicily. As soon as I saw their game I called Auto Europe and re-booked with Hertz, from whom I obtained an exemplary service at half the price of what Ecovia were trying to make me pay additionally for the higher grade car they were trying to push onto me! Ecovia should not feature of reputable aggregator sites such as Auto Europe's. "

" Ecovia are a shameful outfit. Two reasons I can give: 1. I observed them miss-selling insurance and add-ons to every customer (real hard sell contradicting anything customers said), lying about liability and police issues that would arise if customers did pay additional fees to them. 2. My flight was delayed by an hour (as many flights are nowadays) and despite their having my flight details, they said that because of my delay they had given away my car and they could only offer me one for twice the price!!! Ridiculous given I had paid in advance and they could have seen the flight was delayed. Also, note that the queue at their desk in Catania was over half an hour long. Their attitude was arrogant and defensive even though I was kind to them told them I had wanted to give Ecovia, a small local firm, a chance against the big operators such as Hertz and Avis. They didn't give a "s**t"!! Auto Europe, which is a really great company, should not associate itself with low level dishonest brands like Ecovia (and Autovia who also operated from the same desk). "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BRINDISI, IT - Reviewed by RAJNIKANT - 16 September 2024

" I will always use Auto Europe as i know you are a good company but clients should not be taken through this experience so that car hire companies make make a quick buck, its a scam !!!! "

" it was a very unpleasant experience. we complained that the car was filthy and asked the guy to give us a clean car. he shrugged his shoulders and didn't even take us through the state of the car. The small scratch was probably there when we took the car as it was in a dirty condition. I have hired cars from Auto Europe for the last 20 years and have never experienced this treatment before. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PISA, IT - Reviewed by ALEXANDER - 12 September 2024

" All round terrible. "

" Terrible car hire supplier. Customer service non existent. Queue for desk was incredibly slow, offered excessively expensive additional insurance, provided a car nowhere near the level booked, didn't do a tour of the car and walk around as you'd expect, I then missed existing damage and have subsequently been charged on returning the vehicle - £270. Will never use them again and only going to book through major companies going forward. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BARI, IT - Reviewed by DAVID - 11 September 2024

" Overall was OK "

" Mostly fine . The only thing to flag was the Ecovia counter staff discredited the waiver policy I had from yourselves saying it may not pay out and therefore I should take the Ecovia insurance . I declined the offer "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by NICHOLAS - 10 September 2024

" Not Auto Europe's fault, but I trust there will be a review of Ecovia's performance before they can continue to be part of the pricing options "

" Car handed over at 11.30pm with no condition check. Car parked in the dark so could not check condition. Next day found many dents and scratches. Returned to airport next day to draw attention to this. Still no inspection. Took my own photos. On returning car, still no inspection. On return to UK received email with damage report claiming compensation. Whole experience unlike anything in UK - very unprofessional. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 3

PERUGIA, IT - Reviewed by DAVID - 10 September 2024

" AutoEurope I think have better terms and conditions than some other aggregator websites like Easyjet so the experience is better for the customer. "

" The situation at Perugia Airport was good. The young lady was very helpful, there was a problem with the first car allocated but the second car was good and fit for purpose (not cleaned but that was fine given the circumstances). The reason I would not recommend is based on my experience three days prior at Pisa where the service was appalling. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by THOMAS - 28 August 2024

" could do with explaining better that insurance is with yourselves and not with car hire company, as got confusing at the car hire desk with someone who does not have english as first language "

" I thought that I had purchased insurance cover to cover deposit etc, but they tried to explain that the insurance was not with them (with Auto Europe I assume) and suggested I take out another policy with them as they tried to convince me that the insurance that I had with Auto Europe would be difficult to claim.. did not do this and had no accident, so dont know how difficult it would have been. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BARI, IT - Reviewed by MARIO - 20 August 2024

" Excellent service at the desk. "

" Excellent service at the desk. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PESCARA, IT - Reviewed by CHRIS - 15 August 2024

" Our car was booked on line but we contacted Auto Europe several times by phone to clarify various queries. In every call, Auto Europe's customer services personnel were excellent, they were very helpful and friendly. "

" Excellent friendly staff in office at Pescara Airport. Would be helpful to have Ecovia staff in car park when picking up car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by DAVID - 14 August 2024

" I cannot recommend Auto Europe because of the above issue and because they could provide me with no help whatsoever when I called several times during the episode. It seemed that once the money had exchanged hands, Auto Europe takes no interest in their customer's difficulties with the third party they have rented with. I am also unimpressed there does not appear to be an Auto Europe complaints email address, which I would have contacted at the same time that I emailed Ecovia and on my return from holiday as I try to pursue redress. "

" I am awaiting a reply to a complaint submitted on 5 August. We were given a diesel vehicle that, once we had set off on our journey, we discovered was nearly out of Ad Blue. There was just enough to get us to our holiday destination, but no further. This resulted in being unable to use the car for 3 days of our 7-day rental, and a lot of inconvenience to me while I tried to resolve the problem over the phone and then in person with a local garage. I am thoroughly unimpressed that Ecovia would hire out a car that was effectively only roadworthy for the first 100km. Clearly whatever checks that should be carried out between rentals was not done properly, otherwise a member of Ecovia staff would have seen the dashboard warning message and filled the AdBlue long before it became my problem to deal with. I have asked for a refund of 3 days' worth of the hire cost and the cost of the AdBlue but have not received a reply to my complaint. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

ROME, IT - Reviewed by FERNANDO - 09 August 2024

" Very bad. disappointed to pay more "

" They are a mafia company. They coerced me from the moment I arrived to get the vehicle. They told me that Autoeurope is a bad company and their insurance is not worth it. The vehicle was very very dirty and had excessive mileage "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 3

MILAN, IT - Reviewed by CIARAN - 26 July 2024

" Tried to charge us to upgrade the vehicle when they didn't even have the car we'd booked in the first place "

" Tried to charge us to upgrade the vehicle when they didn't even have the car we'd booked in the first place "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VENICE, IT - Reviewed by ANDREA - 18 July 2024

" I had asked before I booked if I could take the car out of Italy and was told that was included. But I was then charged 90 Euros at the desk. "

" Scrape on car was not recorded on ipad but was on the paperwork I received when I collected the car. On drop off I was told that I should have taken photos of the damage...until I showed the representative that the scrape was marked on my copy of the paperwork. Very difficult to drop the car off in a tight multi story car park with no parking spaces left. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 3
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by MYRDDIN - 12 July 2024

" Very nice service. Great staff. No complaints "

" Very nice service. Great staff. No complaints "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

TURIN, IT - Reviewed by PAUL - 11 July 2024

" Car was very clean and new But a bit small I had booked a seat Leon or sim "

" Smaller car than booked - problem fitting two medium suitcases in boot. Bullied into taking breakdown insurance ! Had to pay to take into France for every day of trip although only half was for a wedding just over the French border and the res5 of our holiday was close to Turin ! "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by JOY - 10 July 2024

" Please see above. "

" On arriving at Malpensa airport, the instructions to meet the bus to take us to the rental car collection place were not clear at all! We had to ring the office and the bus meet up was confusing. After we had been allocated our rental car, we were advised to go to a hanger to collect it but couldn't find the car. Eventually we asked for help however it would have been courteous to be escorted to the car instead of leaving us to wander around trying to find the car with luggage in tow. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BOLOGNA, IT - Reviewed by GRAHAM - 09 July 2024

" I am ok with Auto Europe but I shall never again book with Autovia or Ecovia "

" The whole check-in experience was extremely poor. On average it was taking 20 minutes to book in each customer. They then 'lost' the keys to the vehicle (which had 10 or so external damages). Overall check in for us was 1 1/2 hours. "

Value for Money: 9
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 1

PERUGIA, IT - Reviewed by STEPHEN - 08 July 2024

" Great value car rental , good on site location close to arrivals . "

" Nice easy check out , helpful assistant . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by MARIA - 01 July 2024

" All in all was a good experience "

" A little hard to find the car as not well sign posted but other than that was good "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 6

PISA, IT - Reviewed by JOHN - 24 June 2024

" Share with whom? "

" One mark on the roof of the car was not identified by the representative. It was quite a painful experience waiting whilst the car was scrutinised in your representative trying to find any sort of minor scratch or the like. Fortunately we had detailed stills of the car and a video recording. This should not be necessary. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 8

BOLOGNA, IT - Reviewed by AMATA - 24 June 2024

" Very good overall "

" Very efficient counter staff. Deposit was not deducted for 3 days after returning vehicle which is not acceptable. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by MICHAEL - 23 June 2024

" Not Bad. "

" Very good, a long walk from terminal. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by CAROLYN - 23 June 2024

" I have used autoeurope many times and always had good experience "

" Very helpful. Great car and good price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by EDWARD - 21 June 2024

" good website "

" very good car. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 9

ROME, IT - Reviewed by GIOVANNI - 20 June 2024

" Everything was perfect from start to finish. Staff very polite and helpful "

" Very satisfied with everything from start to finish. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by GINO - 18 June 2024

" Apart from check in all good "

" Check in for the car was very very slow only one person "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BOLOGNA, IT - Reviewed by ROBERT - 28 May 2024

" Feel totally ripped off. I was tired and had waited a long time to pick up the car with a long journey ahead. Given they had a charge against my credit card and stated their intention to use it for any damage I was left with little option but to buy an unnecessary extra insurance. Given the state of the car I was constantly expecting it to breakdown. "

" Told me the car came with no recovery if it broke down and we would have to recover our costs from the insurance we bought from you. Also said they would bill us directly for any damage and we would have to recover from the insurance. Having waited over a hour to get served and it being late in the day we succumbed to the hard sell and paid extra for ecovia insurance at 130 euro. They claimed we could recover our costs from you but I suspect that is untrue. I watched the same line played with every other renter. Total ripoff, car was falling apart the whole central column moved with every gear change with permanently on warning light. Not a happy client "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BRINDISI, IT - Reviewed by RHIANNON - 28 May 2024

" Easy! "

" Car had damage but was perfectly functional and comfortable. Met our needs very well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ROME, IT - Reviewed by JUDITH - 20 May 2024

" I will not use eco via again. "

" Trying to bully me into expensive insurance was not a great start to the holiday. "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by IAN - 12 May 2024

" Most of the rental was ok, the staff did try to resolve our problem but we're unable too "

" arriving at the rental desk all seemed to be ok, until I asked the assistant to show me the GPS in the car, she replied the didn't have GPS, I then show her the contract details showing I had ordered GPS and it was to be paid for on collection of the vehicle, as I was travelling into the small villages outside Rome GPS was a necessity. After around 1 hour trying to sort it out we had to accept we couldn't get a GPS option, you can imagine how difficult our journey was about to become. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 7

VENICE, IT - Reviewed by CLAUDIO - 05 May 2024

" Car good, even though with too many scratches, drop off far away from the malpensa airport and not clearly indicated "

" Drop off not user friendly "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 3
Condition of the Vehicle: 8

PESCARA, IT - Reviewed by CAROLINE - 29 April 2024

" Pick up is at a petrol station outside the airport. Recent cars have had damage do check in pick up and take photos. They seem to record the tiniest of marks "

" We do not like the pick up and drop off location. It's outside the airport at a petrol station and is a tricky walk with suitcases and the weather when hot or raining. They used to be situated on the airport site "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 3
Condition of the Vehicle: 6

BERGAMO, IT - Reviewed by KEVIN - 28 April 2024

" Good experience just a pain once checked they didn't put deposit back on credit card? "

" Good car just needed to get use to left hand drive and a manual gear vehicle! A little annoying to have money taken on credit card n wait for it to be taken off? "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by NIGEL - 19 April 2024

" As abovr "

" We did not like the selected car And were very helpful in changing to another vehicle This had been on a long term rental with many blemishes and not clean "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 6

ROME, IT - Reviewed by RICHARD - 17 April 2024

" Was happy with Auto Europe as we could get free Additional Driver where as other firms were charging almost the same as car hire as extra charge. "

" Picking up there was long queue, so the last two were asked to go to carpark office. We still had to wait long time (4th in queue then) and by the time we went to carpark those two customers were long gone. Dropping off - queue at carpark office, computer wasn't working so staff had to contact someone by phone. Ended up just handing keys over without any confirmation. Still haven't had any confirmation yet so hopefully everything is OK? "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 7

BARI, IT - Reviewed by KARLA - 17 April 2024

" Best value for money for international car hire right now. Good offers. Have used Auto Europe before on numerous occasions and plan to do so again. "

" Really good value for money. But the car was quite old with high mileage. The brakes kept making strange noises. A hub cap was missing. The car probably needed a service. But otherwise everything was fine. The staff was efficient and friendly. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 6

NAPLES, IT - Reviewed by SAFWAT - 14 April 2024

" Very good service.Good value for money. "

" Very efficient and helpful staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

NAPLES, IT - Reviewed by CLAUDIA - 12 April 2024

" No problem with Auto Europe and would use you again. "

" The car was very high mileage and had more scratches than i have ever seen. The roof had loads of dents. We kept getting a warning light about tyre, the tyre management system kept coming up saying tyres pressures were wrong, the pressures kept changing through out day. Didn't change the same difference for each tyre, eg the front passenger was highest, next time the driver rear was the highest pressure. It was totally unacceptable for a hire car and we have been hiring in Italy for over 15yrs, never had a car in such bad condition. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 1

NAPLES, IT - Reviewed by MARK - 10 April 2024

" Ok "

" It took a very long time to get the car (over 45 minutes) and it was filthy and had lots of damage. It was apparently an 'upgrade' from what we had ordered but I'd rather have had what we asked for. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 5

TURIN, IT - Reviewed by MARK - 09 April 2024

" When booking the vehicle I selected full insurance, but didn't realise that this was not through the hire company. The insurance was independent to the car hire company. Therefore, they tried to sell me additional insurance. Auto Europe really need to make this clear at point of reservation. "

" I didn't get the car I was expecting but and the vehicle I got had much smaller luggage space than expected. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by IAN - 04 April 2024

" N/a "

" N/a "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

TURIN, IT - Reviewed by SALLY-ANNE - 02 April 2024

" We have always been pleased with Auto-Europe but sadly not on this occasion. "

" Greeted by an empty desk (10-15 minute wait). Lady was rude & lacked customer service skills. There were lots of problems with the car including a damaged tyre & a warning light to the extent I requested an alternative car. The lady did not apologise, smile or wish us a good trip. It felt like anything was too much trouble. I hope you find this feedback useful. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 1

BOLOGNA, IT - Reviewed by GLENN - 31 March 2024

" We've never experienced any issues with AutoEurope as a broker and have found them to be very reputable. "

" We had a bad experience with Ecovia/Autovia. We were less than five kilometres from Bologna airport and in a busy motorway when the front tyre blew out. We had to stop and get towed. We discovered the two front tyres were in such bad condition that the metal was exposed. We were lucky we weren't injured. We returned the vehicle and filed a report to the staff. Five months later Ecovia charged us €250 towing costs. Despite a letter of complaint, accompanied with photographic evidence proving the issue was their fault, they continued to take the money from my credit card. I rent vehicles four of five times a year in Italy and have done for years but Ecovia are by far the worst company I've rented from. They might be cheap but for the sake of safety, inconvenience and ultimate cost I'd pay a few extra Euros to go elsewhere. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 5
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by GARY - 28 March 2024

" Not at airport so your advert is a lie. Also have to catch a bus every hour during early morning, not as expected. "

" Ecovia admin very good at the airport but you need more staff, it took over 1/2 hour to be seen to as I was no 3 in the queue. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by PAUL - 28 March 2024

" Would highly recommend "

" Excellent service! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAGLIARI, IT - Reviewed by PHIL - 20 March 2024

" Right by arrivals easy to find "

" Excellent people to deal with "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

VERONA, IT - Reviewed by PENELOPE - 18 March 2024

" Great all round "

" Very good quick service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by FABIO - 16 March 2024

" Best one in BLQ airport "

" Great customer service as usual...and I really mean it!!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by TIMOTHY - 14 March 2024

" Value for money but collection and drop off needs to be improved. "

" when we arrived at the Terminal Building the instructions given on the paperwork to collect the car were useless, so I rang the company and waited 20 mins to be collected. when we dropped off the car again the process could be improved as it took almost an hour from arriving at the drop off location to arriving at the airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

VENICE, IT - Reviewed by ISTVAN - 07 March 2024

" I've been using Auto Europe for many years now, it was always a positive and reassuring experience. "

" The car that I initially got had slightly flat tyre. Once I reported this to staff they gave me another car which was a better value (bigger and diesel). "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 6

BRINDISI, IT - Reviewed by JAMES - 06 March 2024

" All good "

" Very good value. Good vehicle in reasonable condition. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 10

MILAN, IT - Reviewed by SIMON - 26 February 2024

" Ecovia staff were quite pleasant but I would never use them again, very slow and inefficient. Wasted 2 hours each way on pick up and drop off "

" Extremely difficult to get to the Pick up location, very poor instructions to find the shuttle bus location and description, long wait for shuttle, long distance from airport to pick up, which is in the middle of nowhere, excruciatingly slow administration procedure for the pick up and drop off, long queue, unnecessary re-entering of information already provided before arrival. Very difficult to find the drop off location to return the vehicle, limited return instructions and directions. Poor communication throughout the entire process. The very definition of how not to run car hire effectively. "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 6
Condition of the Vehicle: 9

TURIN, IT - Reviewed by MARK - 25 February 2024

" I have no negatives to report, it was efficient with no surprises. Car quality was good. "

" Guy on desk spoke very good English, very clear on instructions, friendly and efficient with collection and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by JOHN - 20 February 2024

" Great car and service "

" Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by HOWARD - 20 February 2024

" Used Auto Europe for several years in several countries and generally very good with local operators. Will never choose Ecovia again. "

" I have never encountered such rude and confrontational staff at a rental service before. The mini van I collected was in poor condition. It was difficult to identify the number of scratches, dents, scuffs on the vehicle and match with the existing damage inspection sheet. The vehicle was reversed hard up against the car park side and it was raining very hard - I had to pull the vehicle out to open the rear luggage door. On return they immediately saw a fine scratch on the inside of the rear window - very suspicious as it was barely visible - I had certainly not noticed it on collection. They then began accusing me of causing the scratch with skis (we had no skis) and that it must have been us as it wasn't reported by the previous drivers. They maintained it was entirely our responsibility to have recorded it on collection - it was almost invisible and certainly not noticeable in the shadow and rain at the back of the car park. We were 2 adults with 4 young children and did not use the rear seats and only had 2 large and 2 small suitcases. We used the vehicle for 2 trips, 100km to apartment and 100kms back to the airport. Oh yes and the front passenger rattled and wouldn't lock - only discovered when we drove off. Their response when we got back was that if there was no warning light on the dashboard it was ok. "

Value for Money: 6
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 4

VERONA, IT - Reviewed by IAN - 17 February 2024

" Good experience - friendly staff "

" Good experience - friendly staff "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BRINDISI, IT - Reviewed by LUIGI - 08 February 2024

" I was very happy with the service "

" Everything went very smoothly from start to finish and it was very easy to find the office, and they release my deposit very quickly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by LUCIO - 31 January 2024

" AutoEurope's website states that the rental company (ECOVIA) is located at the airport. However, upon receiving the voucher, it became apparent that this was not the case. I have submitted a complaint to AutoEurope, but the response from the agent did not meet my expectations. They appeared to disregard my concerns. "

" AutoEurope's website states that the rental company (ECOVIA) is located at the airport. However, upon receiving the voucher, it became apparent that this was not the case. I have submitted a complaint to AutoEurope, but the response from the agent did not meet my expectations. They appeared to disregard my concerns. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 8

ROME, IT - Reviewed by BEATRICE - 18 January 2024

" When I book the car I purchased the full insurance with autoeurope, but when I collected the car I have been told from the guy at the desk that Ecovia does not recognize the insurance bought from autoeurope and in order to have the car fully insured I had to buy an additional one with them: £250 extra!!! disgusting!!! "

" Very polite and helpful staff, both at the check in and drop off "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by MATTHEW - 09 January 2024

" where? "

" It's pretty rare that care hire staff are friendly, fun, informative and efficient. But these guys were excellent. We didn't even mind they'd be so busy the car hadn't been cleaned "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by MIRKO - 08 January 2024

" Great "

" Very friendly and helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by BRIAN - 02 January 2024

" We used Auto Europe in September too and had an issue then with an unexpected charge being added to our card. It left us unsure about whether we should be contacting Auto Europe or the car hire company itself, so we contacted both and so far have been ignored by both. I think we'll just hire directly from a car hire company in future. "

" The interior of our initial hire car was absolutely filthy. Halfway through the hire, the EPC and engine warning light came on and the lost power When we called the helpline we were given the option of (a) having the car towed, paying to fill the tank, making our own way back and then claiming back the cost of our transport, or else (b) driving an hour back to the airport regardless of the warning lights, filling the car with fuel on the way and then exchanging it for another vehicle. We reluctantly chose the latter as we needed a car for the remainder of our holiday. We got a slightly upgraded replacement vehicle but it didn't really make up for the anxiety of driving an under-powered car on a motorway or the inconvenience and expense of a two-hour round trip to the airport in the middle of our holiday. Given that the fault lay with the vehicle itself, we would have expected a replacement car to be brought to us rather than us effectively putting in a shift working for Ecovia. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 4

TURIN, IT - Reviewed by STEPHEN - 23 December 2023

" The extra fee for travelling from Italy to France makes hiring again unattractive. Everything else was fine Would be great if snow tyre options were available "

" The extra fee for travelling from Italy to France makes hiring again unattractive. Everything else was fine Would be great if snow tyre options were available "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ROME, IT - Reviewed by ROBERT - 20 December 2023

" I would like to receive feedback from Auto Europe regarding using this company. "

" The car was dented or scratched on pretty much every panel. The TPMS warning light came on while we were on the Autostrada. We had a flat tyre and were shocked to open the boot to discover no spare wheel. We had to have the vehicle towed to a tyre showroom and pay for a new tyre. the whole process cost us 3 hours. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MILAN, IT - Reviewed by PHIL - 20 December 2023

" Whilst one memebr of staff understood the issue the "manager" clearly did not want to, it reflects on poorly autoeurope whom I've used happily for many years that they use such a supplier. A small fleet and try to get away with a small suv as being the same as a decent sized saloon to temp you in on price but knowing its not the same car. "

" I had booked a Skoda Octaivia or equivalent, they gave the four of us a VW T-Cross - whilst allegedly the same class its no where near an exuiavlent to a saloon. after protracted attempts to safely load the car we ended up having pay for an upgrade to a seat leon (its the same chassis as an octavia!!!) The vehicle whilst suitable for the luggage had 76,000kms on it and the brakes were in need of a service. Not ideal when driving in the alps "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 4

NAPLES, IT - Reviewed by CLAUDIO - 14 December 2023

" Good "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ANCONA, IT - Reviewed by RHIANNE - 07 December 2023

" Great experience from the start! "

" Easy check in and an upgrade! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by MAURICE - 01 December 2023

" Very helpful "

" Very good ...no hassle "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by RAJA - 26 November 2023

" Bad one "

" My debit card was not accepted and had to pay £220 extra to get the car "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by DAVID - 24 November 2023

" Happy and would use again "

" Easy to pick up car , which was ready , clean and ideal for our needs "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ROME, IT - Reviewed by EMYR - 21 November 2023

" Called Auto Europe on a Saturday and not interested in my complaint, told to call back on Monday - that is Not customer service. "

" There are no signs for Autovia when dropped of by bus, and it's about 30 m from drop off point Provided 2 vehicle which had unrecorded damage down both sides of vehicle and not clean inside, one of the vehicle front tyres approaching tread ware indicator and delaminating 60-90 mins spent getting a vehicle and on 3rd attempt had a vehicle fit for purpose Only 1 member of staff with No help No one available to check car at drop off as office closed "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 2

ROME, IT - Reviewed by MATTHEW - 18 November 2023

" Poor, inflexible service which was not, in the least bit, proactive. Unapologetic "computer says no" mindset. "

" I was due to collect the car at 10.00pm. I got there at 10.02pm and phoned the number on the rental document. It was unobtainable. I paid €50 for a taxi to my hotel and €50 the next morning to go back to the rental office. The agent showed me a docket that proved she closed the office at 10.00pm the night before. I pointed out that a quick phone call would have informed her that I was looking for the office and was a couple of minutes away. She said I should have phoned her. She then charged me €65 late collection fee which she later reduced to €16 because I bought full insurance. So I was €116 out-of-pocket and massively inconvenienced. The service was appalling and the attitude of the agent was quite remarkable. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 7

MILAN, IT - Reviewed by IAN - 02 November 2023

" The rental was listed on the website as being inside the terminal. While there are car rental companies at Milan Malpensa, Ecovia was not one of them. Upon arrival the transfer bus was not clearly marked or obvious, and the telephone number on the booking went unanswered. At nearly 10pm, and with a six year old in tow, we abandoned the booking and took a cab instead. "

" The rental was listed on the website as being inside the terminal. While there are car rental companies at Milan Malpensa, Ecovia was not one of them. Upon arrival the transfer bus was not clearly marked or obvious, and the telephone number on the booking went unanswered. At nearly 10pm, and with a six year old in tow, we abandoned the booking and took a cab instead. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

LAMEZIA TERME, IT - Reviewed by CATERINA - 29 October 2023

" All in all fairly good experience. "

" My first time with ecovia, All good,Giuseppe was very attentive. Good service. Car condition not very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

BOLOGNA, IT - Reviewed by SUZANNA - 28 October 2023

" Ok "

" Ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by GREGORY - 19 October 2023

" Great service, good vehicles, and excellent value for money. "

" Slightly confusing re pick-up location at Milan Malpensa, other than that, all was good. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

PISA, IT - Reviewed by AL MAGNUS - 16 October 2023

" Really happy with quick service. The car park is a bit dark so it's hard to see if there are any scoffs/dents that aren't marked up. But otherwise all good. "

" Really happy with quick service. The car park is a bit dark so it's hard to see if there are any scoffs/dents that aren't marked up. But otherwise all good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MILAN, IT - Reviewed by MICHAEL - 13 October 2023

" I'd like to let you know about my experience with this car booking. My overall experience was appalling. It started very badly, when I found out that the car rental company was not in the terminal, as I'd searched for, and as is shown on your website, but was instead a shuttle ride away from the terminal. I had in fact gone for a more expensive quote due to the fact that I did not want to get a shuttle service to a car rental company, and wanted it to be in the airport. Following this, I arrived in Milan Malpensa airport, later than planned due to a delay on the flight. When I tried to then find the rental company, it was not possible, and so we spent a long time walking around the airport looking for the exit noted on the reservation below. Having failed to find the rental company, or any mention of them, we then tried to call the company using the numbers listed on our voucher. These numbers did not work, having tried several different options. I then proceeded to call your out of hours line, where I spoke to Kelly, who was lovely, and very helpful. She told me that there was a typo on the voucher, and we should be going to exit 6. I was asked to proceed directly to this exit, and to wait for a shuttle to the car hire company. By this point, it was 22:40, and the company hours were listed as only open until 23:00, and the out of hours care was only open until 22:00 UK time. While we waited and waited outside the airport for a shuttle, I proceeded to try and call again, to confirm that the company would be there. After being on hold until after 23:00, I had to make a decision as to what to do next. I then proceeded to the car rental firms inside the airport terminal, and rented a different car from them, to ensure that I could reach my onward destination with my family. This was at a great personal cost to me. I hope you can understand how stressful, and how badly this set us up on our trip, and how my 4 and 5 year old children were affected. By the time we got the car (from the other rental company), this meant that we were over 90 minutes later than planned, and didn't arrive at our destination until at 00:30 the following morning. "

" There wasn't an experience with Ecovia at all. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 5

PISA, IT - Reviewed by BARRY - 12 October 2023

" See above. Abd car was underpowered for its size "

" Car good but windscreen should be cleaner inside. Low sun makes seeing difficukt with a dirty windsceen "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

GENOA, IT - Reviewed by GLYN - 11 October 2023

" The morning I booked the price dropped twice and when I phoned reservations the would not change to the lower price. This was the 6th car I've hired with Auto Europe this year. I will be looking another car hire Company for my next rental "

" Quick and Easy picking up of keys for an early getaway. Clean car with no dints or scratches "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

ROME, IT - Reviewed by GERALD - 09 October 2023

" See above I await your refund. "

" Overall poor. Pick up high pressure to purchase extras and kept waiting 30 minutes because they they would not shut up, in the end I bought nothing and they gave up. Rental office not were your staff told me it's not on the 4th floor its on the 3rd, wake you guys! Car had not been cleaned as per your promises . Five minutes out of the airport the adblue light came on. Had to purchase 25 Euro's of addblue as the car went into limp home mode on the autostrada, car clearly not fit for purpose. Drop off staff were rude even by Italian standards wanted nothing to do with us even though my wife being Italian! I expect you to refund my 25 euro"s NOW as Ecovia are clearly a firm only interested in ripping people off. Never again "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 3

BRINDISI, IT - Reviewed by JEREMY - 05 October 2023

" Dismal "

" Broken down vehicle and I had to go get a replacement costing me euros 70 extra and wasting a day of my holiday "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 6

PISA, IT - Reviewed by ALESSANDRO - 04 October 2023

" Very easy and flexible options "

" Could not get in touch with desk over the phone prior to arrival. But overall, it was quick and efficient. I had to sign for the condition of the vehicle before inspecting it "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

NAPLES, IT - Reviewed by PAUL - 01 October 2023

" Joke of a company. Will avoid in the future "

" As often happens when renting cars I had to pay additional for zero excess and when picking up the car the que was very long and the staff were slow. Wouldn't recommend. Apparently if I booked directly with them then it would have been cheaper. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 8

ROME, IT - Reviewed by CAMPBELL - 28 September 2023

" Overall very good. "

" Delayed arrival meant I got to office after 11.00 pm. Although agent did charge 30 Euros, he was still there, and did give me a free upgrade. The car behaved well and the return process was smooth, friendly and simple. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BARI, IT - Reviewed by LINDA - 27 September 2023

" Efficient service "

" Efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by DAVID - 27 September 2023

" I have recommended autoeurope to a number of friends and colleagues "

" All good with every aspect, no fuss, waited for late arriving aircraft, car provided exceeded my expectations. Thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by OLIVIA - 27 September 2023

" . "

" The worst experience I have ever had. I arrive and am told that I am obliged to buy optional insurance. After minutes of discussion I agree to pay the amount even though I believe the agent was tricking as he was incentivsed via commission to pressurise the sale. When I ask for his name he tells me he will refuse to serve me and that his bank closed over 10 minutes ago and so I will have to figure out my own way at 23:00 at night, a woman on my own. Not only on a business level but on a personal level the service was despicable. The name of the agent was Davide and he was working the night of 20/09/23. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BARI, IT - Reviewed by MARK - 26 September 2023

" From aeroplane to picking up the vehicle was a convenient and straightforward process "

" Staff were friendly and helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by STEPHEN - 25 September 2023

" Much will depend on how AutoEurope now handle my complaint and request for reimbursement of all our additional charges "

" Having booked through AutoEurope, on arrival at EcoVia desk in Bologna airport, we were refused the car, as they said my UK paper licence was NOT valid, despite having passport as supporting documentation. No T&Cs I read in advance stated that a photo licence was required. Had to book a car through another company at the desk, paying over three times original cost. Not impressed ! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FLORENCE, IT - Reviewed by ALISON - 25 September 2023

" The online process is simple and efficient. However, I tend not to make recommendations, letting others make their own choice. "

" The car was okay but it had 9 dents/scratches and needed cleaning inside and out and had previous drivers papers left in the car. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PISA, IT - Reviewed by MICHAEL - 23 September 2023

" As above "

" The only mishap was after paying for a gps in car we were provided a car without gps. Also the return of the fee is longwinded and uncertain. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by RICHARD - 21 September 2023

" I would appreciate talking to someone as my experience was very bad. Our flight was delayed and when we finally got there we were rudely told that our car (that we had pre-paid for) had been given to someone else and I would have to pay for an upgrade to a bigger car. At this point I was given a choice of either pay or leave, so had to pay or be stranded 10k from the airport with no car. The trip was a treat for my wife who has severe mental issues and our friend whose brother has just died from a brain tumor and it was marred by this experience. I have been trying to contact you by phone since tuesday to discuss this but you seem to be always closed. Can someone please call me on 07780955900 to discuss this. Thanks, Richard Baker. "

" Bad. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 3

BERGAMO, IT - Reviewed by BELINDA - 20 September 2023

" I would book through this company again as they were pretty efficient and helpful "

" Only issue is time taken to get from airport terminal to the rental car park. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by ELIZABETH - 20 September 2023

" Our flight was delayed and I phoned Auto Europe to say we would be late collecting the car. They informed me they would let Ecovia know but failed to do so. When we arrived at the counter they told me my booking would have expired in another 10 minutes and that Auto Europe had not contacted them! "

" Very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by RICHARD - 20 September 2023

" We love Auto Europe. Especially the free second driver and excess coverage. But please review your relationship with Ecovia... their pick-up/drop-off process is LAMENTABLE "

" The car worked fine - although it had a broken read light and some dents. These were all disclosed (no problem there) but the car was far from immaculate. However, the biggest problem was the pick-up and drop-off process: * Pick-up... it was not at all obvious where to get the shuttle bus from. And we had to wait in the blazing heat for 20+ minutes because it was too small for the number of customers * Check in was INSANELY SLOW. It took 15+ mins to process each customer. UNBELIEVABLY inefficient and slot. It is hard to stress how poor it was. It was as if every customer was a total surprise to them and they had to enter every detail into their system, from scratch, several times over. I cannot understand how it could possibly have been so slow. * Drop-off was little better. A massive messed-up pile of contracts behind the desk, with the staff spending 2+ minutes painstakingly searching through to find each customer's contract. The staff were friendly but the organisation was ABYSMAL. The worst experience I have EVER had picking up a car. You should seriously consider removing this firm from your list. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 3

ANCONA, IT - Reviewed by JENNIFER - 20 September 2023

" Booking a rental was quick and easy with plenty of rental companies to choose from "

" Although the rental pick-up was for the night, the member of staff was very helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by MELISSA - 20 September 2023

" The pickup filter "airport" va "shuttle" for Autovia/Ecovia was wrong and it cost us over one hour extra. Contact phone numbers didnt work. Get your site sorted! "

" The rental is 7km away from the airport. The Autoeurope filter of pick up location "airport" was set incorrectly! The number on the booking form didn't work, so we couldn't call to find the shuttle. We paid €30 for a taxi to get there. We heard later others waited over an hour and it's hard to find with no signage at the airport. At the counter there was 1 person at pickup and 2 people at drop off. Either time the waiting time took a very long time. We were then sent to the wrong location to pick up the car and had to keep coming back. The car had more marks than on the papers indicated but nobody car handover/return. Take photos of everything! The car itself was fine and cheap but it comes at a cost of a lot of inconvenience. Not booking again. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 3

PISA, IT - Reviewed by ARCHIE - 15 September 2023

" Normally good however this experience was not good. "

" Car was not the equivalent of a Skoda Octavia. A lot smaller. It also had badly damaged bodywork which wasn't highlighted and only half a tank of petrol. We got a flat tyre and found that there was no spare. Ecovia never picked up the phone when we called to find out what should be done. Terrible service. My credit card has just been billed for 250£ with no explanation from Ecovia. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 2

ANCONA, IT - Reviewed by COLIN - 14 September 2023

" Only issue was car "

" Car had high mileage "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 6

ANCONA, IT - Reviewed by JOHN - 10 September 2023

" Useful service, although the multi storey car park (from where we collected the car) is in poor condition and the access/egress is via many narrow and tight bends "

" The lady at the counter was very friendly and helpful, despite being at the very end of a long days work. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by EDMUND - 07 September 2023

" auto europe easy as always, Ecovia ripped me off. "

" I purposely booked and paid for a better quality mid-range car suitable for long drives, but was given a very basic city car that was 2 classes down from what I had booked. When I questioned the counter staff this was dismissed out of hand, and told i would need to pay them more for the car i had actually paid for in the first place. Very disappointing. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 5

MILAN, IT - Reviewed by CHRISTOPHER - 05 September 2023

" Should be clearer at to whether they are an airport located hire. To be clear, they are not! "

" Instructions to get from the terminal building to drop off we're not clearly given, leading to a lot of confusion. Once we finally got through to the desk (which we did out of desperation) the promised pick up never arrived and we needed to get a cab after a 1h total delay "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MILAN, IT - Reviewed by MOHAMMED RIYAS - 30 August 2023

" Very good service "

" Very good service staff was really helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by PAUL - 30 August 2023

" Pushed for extra insurance "

" Good "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PALERMO, IT - Reviewed by FILI - 29 August 2023

" The car was a dream, and very fuel efficient. "

" They were very efficient, there was a problem with the credit card, and they resolved it quickly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by NATHAN - 20 August 2023

" After doing my research for hiring a car in Italy I felt confident that Auto Europe was the right company to use and I must say I wasn't disappointed. Everything was spot on from start to finish Thank you I can highly recommend "

" Excellent service at Verona Airport, "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by KIRIL - 17 August 2023

" I've been a customer of Auto Europe for a long time This time Auto Europe should have recommended a company that hasn't got a border crossing charge or made me aware through an alert, based on my needs. There were other options available at the point of searching, so I do not feel that I was treated as a valuable customer. "

" Very slow at the desk and No sense of customer service I felt that they are on holiday rather then me Everything was taking ages "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

TURIN, IT - Reviewed by JENKIN - 16 August 2023

" As above. Poor. "

" I would now like to formally raise a complaint with your company about AutoEurope and Ecovia for the reasons below. Below are the reasons that I am looking for your representation and advice on how to raise a complaint with Ecovia. Issues with AutoEurope Claimed I could open a complaint/case on return and once the contract with the car hire company was complete. Despite two emails seeking advice since I returned, I have waited a week with no response. Rang AutoEurope from the airport to advise my flight would be delayed. They did not effectively pass on that message and the Ecovia desk in Turin were not ready with an update or options. When the Ecovia desk were demanding 300euro additional fee I sought advice from AutoEurope. Despite three calls where I was on hold for 10mins+ I could not get through for the assistance and advice I needed. Have not assisted me on return contesting this charge with Ecovia Issues with Ecovia Advised Turin desk was closed as it was 11.05pm when I got to it and they closed at 11pm (despite my booking being for 11pm) Advised that a car was available but would be 300euro extra Did not advise, but was later clarified by AutoEurope that this was an upgrade fee Upgraded car was old, dented and had 75k kms on the clock. Hardly an upgrade. Need for upgrade was not made clear and I assume it was because the desk did not properly reserve a car for my booking, which is clearly not my fault Fee was communicated to me as a penalty for being late Charged 100euro additional to the 300euro just to drive into France "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 3

ROME, IT - Reviewed by SAM - 13 August 2023

" See above "

" I read your glowing reviews online and chose happily to book with you. How wrong I was! I thought that I'd paid everything before arrival. I turned up only to find you had booked my car hire through a different 2 star rated car hire company that had rude staff and that I had to pay an additional €138 for not having a credit card on me and for cleaning. There was no warning about this before my arrival which was an immediate bad start to my holiday. I will be making sure that I tell everyone what an appalling service I received through your company. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 2

VENICE, IT - Reviewed by EMILY-JANE - 13 August 2023

" I'm not really sure what Auto Europe are so can't comment. "

" I thought I had booked a bigger car but the one we got was fine. Staff on the counter were great. Very friendly and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by JAMES - 11 August 2023

" Ease of booking appreciated. Staff were polite and helpful. "

" Vehicle already had done damage to the sidelights which had been noted on the paperwork. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 5

PISA, IT - Reviewed by MARK - 05 August 2023

" Very good "

" Quick and easy both on pick up and return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by BRIAN - 01 August 2023

" I'd in Q 3.? "

" I picked up at 1900 due to train delay. You said over 1 hr late so sold my car . You said it says on contract if I don't tell you that is ok for you do do that. WRONG...it says if I "want a refund". I did not want a refund I wanted my car I had paid for from 1600. I was directed to autoeurope who brokered it ...they said" YOU do it ALL the time!" The story will be on the BBC shortly. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BOLOGNA, IT - Reviewed by ALEXANDRA - 01 August 2023

" Very positive "

" Great service and a more eco friendly car too. Kinda staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by GARY - 27 July 2023

" As above. "

" Lady at Autovia/Ecovia desk in Bologna was slightly abrupt. Car pick staff were helpful and answered query re air conditioning. Drop off back at Bologna airport was confusing - additional signposts pointing to Autovia/Ecovia location would have been helpful. Drop off staff were helpful. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

MILAN, IT - Reviewed by BEN - 26 July 2023

" N/a "

" I was charged an extra 150 Euro for dropping the car off for 4 hours later and called 5 times by different employees berating me; asking where the car was. I have email proof of correspondence between multiple employees saying i would need to pay 75 euros for dropping it off at Bergamo airport instead of Milan central station. Even after agreeing this with the staff I was called multiple times by different people asking where the car was. Very dissatisfied. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 9

CATANIA, IT - Reviewed by ANDREW - 24 July 2023

" Good experience but I'd like my Sicily insurance charge paid back to me please "

" Great car got an upgrade Quick service Only issue I had to pay insurance twice even though I opted for the upgrade when I booked in the UK because I hadn't paid with my credit card. That wasn't very nice. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by ANTHONY - 06 July 2023

" great website and great deal "

" great car and amazing smooth experience! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PESCARA, IT - Reviewed by ANGELA - 06 July 2023

" Disappointed, when will you return my £500 bond money please? This is my only reason for not recommending you. "

" Very unfair not returning bond money immediately "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by PAUL - 01 July 2023

" The car was damaged and only had half a tank of fuel. at drop off we had to que in line to drop keys off etc another 30mins. "

" At pick up in Roma termini ,it would have been quicker to buy the car, even though we had booked everything on line. The reception lady had to do it all again. we were there for 1.5 hours and she severed 2 customers!,,, "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 6

PERUGIA, IT - Reviewed by TARA - 26 June 2023

" PLEASE SEE COMMENTS ABOVE. I HAD A COPY OF MY LICENCE ON PHONE BUT THIS WAS NOT SUFFICIENT. WE PAID €130 FOR A TAXI PLUS THE HIRE CAR AMOUNT OF OVER €200. I APPRECIATE I WAS ENTIRELY TO BLAME BUT A LITTLE SUPPORT AT THE AIRPORT WOULD NOT HAVE GONE AMISS OR SOME KIND OF REIMBURSEMENT. MY HUSBAND IS 80 YEARS OLD AND IT WAS NOT A 'HEALTHY' SITUATION TO BE IN! ESPECIALLY AS IT WAS A SUNDAY AND NO ONE ELSE AT THE AIRPORT WHICH INCIDENTALLY WE QUEUED AT THE DESK FOR OVER A HOUR. WON'T BE RECOMMENDING AUTO EUROPE TO ANYONE SOON. "

" UNFORTUNATELY I PICKED UP MY HUSBAND'S DRIVING LICENCE INSTEAD OF MY OWN. IT SEEMED COMPLETELY ILLOGICAL THAT WE COULD NOT CHANGE HIM TO BE THE LEAD NAME. WE COULD NOT CANCEL THE CAR AND WERE UNABLE TO REBOOK ANOTHER CAR AS THERE WERE NONE AVAILABLE!! OBVIOUSLY, THERE WAS, AS OUR PREBOOKED CAR WAS SITTING THERE. VERY, VERY DISAPPOINTED WITH THE WHOLE EXPERIENCE AND WON'T USE ECOVIA AGAIN "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BARI, IT - Reviewed by STEVE - 25 June 2023

" Particular attraction was the free second driver. Suggest this could be a filter option? "

" Counter staff of 1 overloaded on pick up. As part of sixt shame the three sat next door at Bari didn't help! Should be combined. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by CHRISTOPHER - 24 June 2023

" As above "

" Everything went very smoothly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by ZOE - 10 June 2023

" Super easy experience "

" Although the colleague was short staffed he was very helpful and transparent with timings "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BOLOGNA, IT - Reviewed by BARNABY - 07 June 2023

" It should be made clearer that the Auto Europe insurance is not the Ecovia "all-in" insurance, and that it is not as comprehensive. Although it is cheaper, I would have chosen the more comprehensive version if I had not already bought yours. Otherwise, the search and booking process was easy and efficient, and the car hire company was a good one. "

" On the whole, positive. We had to wait for more than half an hour to pick up the vehicle because a party before us had clearly messed up their booking, and monopolised one of the two staff as they made various phone calls and tried to sort it out. A long queue formed behind us, including families with small children. Then they tried to sell us the extra insurance, which I had already purchased (more on that below). However, the actual pick-up and drop-off was easy, and the car was an upgrade. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PISA, IT - Reviewed by DEREK - 06 June 2023

" Easy to deal with. No pressure. "

" Another stress free hire. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by DAVID - 02 June 2023

" As a regular rental user I am appalled with the performance of Ecovia. "

" The car had no fuel. It was EMPTY. After returning to the rental desk - there was no-one there. I raised the issue immediately with evidence of the fuel tank in an email with Ecovia. I received an auto response from Ecovia - but since then have ignored the complaint. So have raised issue with my credit card company to retrieve money. Appalling company. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 1

PISA, IT - Reviewed by STOIL - 03 April 2023

" Good 10 out of 10 "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by JAMES - 03 September 2019

" Very good "

" All very seamless - no "hard sell" on the extras and we got exactly the car we booked. Counter staff were very helpful and gave us lots of advice on best places to visit in the area. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by ALYSON - 07 August 2019

" Very good "

" Very good, very friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by RICHARD - 03 August 2019

" Charged twice for care hire so had to seek refund "

" Very efficient - no attempt to get me to buy extra insurance "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ROME, IT - Reviewed by IAN WILLIAM - 31 July 2019

" GREAT "

" Great service, would recommend this service, top marks would be a 10/10 if the GPL worked, but it wasnt working. Lovely staff, no queue, very very nice service. THANK YOU "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by ROBERT - 31 July 2019

" I thought all cars were supposed to be full when picked up,clearly not this one!!! "

" Everything was good until hand over the the dual fuel car was 1/2 full petrol (small tank) and the propane tank was empty. Closest prop station was 40 miles away!!!! "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by NEIL - 21 July 2019

" Excellent simple professional quick friendly. "

" Excellent- how car rental should be. No scare sell , treated as adult and provide good car with good service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by NEAL - 19 July 2019

" See above "

" The counter staff very aggressively try to sell insurance. They mislead customers. I can only assume they are on a generous commission, but it is completely unacceptable behaviour. That is why they take 20 minutes with every customer and why their queues are so long. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ROME, IT - Reviewed by JEREMIAH - 18 July 2019

" One comment is to ensure on your instructions of what is needed at the hire counter that you state that a passport is required for all drivers "

" Excellent service all round "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by ROBERT - 14 July 2019

" Good service Prices quite high "

" Good service "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by LAURA - 09 July 2019

" Same as above. Also we were charged £44 for an extra driver but thought it was included "

" The instructions on where to collect the vehicle were not very clear. The counter staff were polite but said the vehicle was ready when it wasn't. It was supposed to be clean but wasn't very clean and we later discovered that a reverse light was out and there was no screen wash. We had expected a car, not a van and my disabled husband found the van difficult to get into. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 6

ROME, IT - Reviewed by PETER - 08 July 2019

" Auto Europe has always given me the best value for money over many years. "

" I booked full to full fuel option. When I was given the car, thre was very little fuel. I was told to go to the nearest petrol station and leave the car back empty. Not ideal at 9.30pm. This is the second time in a row this has happened. Please sort this problem out. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by VALTER - 30 June 2019

" No comment "

" 3 hours wait to collect my rental,very very very poor "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ROME, IT - Reviewed by NIGEL - 28 June 2019

" Everything one could hope for. "

" Helpful, efficient, spoke English. Car was almost new (4500 km) and in perfect condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by DEBRA - 17 June 2019

" Brand new car. Service prompt and efficient. Gave us a gas car so very cheap fuel for the entire trip. Staff lovely and friendly. Perfect! Definately use them again. "

" Brand new car. Service prompt and efficient. Gave us a gas car so very cheap fuel for the entire trip. Staff lovely and friendly. Perfect! Definately use them again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by MARTA - 13 June 2019

" I was trying to get some help over the phone, the first person I spoke to was very kind but the next not helpful at all "

" the staff was very rude. I would never ever use the company again. The car covered in scratches and the engine doesn't work very well. Overall terrible experience "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 1

BOLOGNA, IT - Reviewed by JEREMY - 04 June 2019

" No negative comments "

" Friendly staff Brand new car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by MARK - 29 May 2019

" Easy to find, polite staff. "

" Excellent service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by ROBERT - 16 May 2019

" The extra cleaning charge appears to be almost set to increase the price - I just about accepted this based on previous reviews "

" Reasonably okay. Extra charges for cleaning the car - which wasn't reasonably justified, but seemed to be there way of getting an extra 10 Euros "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 8

CATANIA, IT - Reviewed by JOHN - 29 April 2019

" See above "

" Your staff accused me of causing damage I cannot have caused. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 6

BERGAMO, IT - Reviewed by CARLOS - 23 April 2019

" Yes very polite and as I was assertive no pressure was applied to buy insurance. I find this very common that car hire companys want to sell you insurance "

" Whilst being served , another customer was pressured into buying insurance which I found not acceptable. It would be more professional if they provided options rather then pressure. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by ALEXANDER - 22 April 2019

" Great and speedy service "

" Great and speedy service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by CHRISTOS - 16 April 2019

" I have been an Auto Europe customer for over 15 years. The service is consistently excellent. "

" Extremely friendly and efficient staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by JACQUELYN - 02 April 2019

" Excellent Smart Car, in pristine condition. Ideal for our needs. "

" Excellent Smart Car, in pristine condition. ideal for our needs. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by DAVID - 31 March 2019

" Good value but would warn users of ecovia to check car thoroughly on collection and get any dust and dirt noted. "

" Hard to find rental office. One side light not working. Ecovia charge a cleaning fee that I was not told about. It was waived when I complained that the car was dusty on collection. The car had some road dust but was really not very dirty, no mud etc. I've never come across a cleaning fee before. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

CATANIA, IT - Reviewed by SEBASTIAN - 31 March 2019

" Nice and simple, it's the 2nd time I'm using them to rent, always efficient. "

" Loved the GPL option on the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ROME, IT - Reviewed by IAN - 30 March 2019

" Free cancellation gives peace of mind. Not always the cheapest though. "

" Very helpful staff. Potential extras explained including need to return vehicle clean to avoid valeting charges. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by PHILIP - 21 March 2019

" Great service. "

" First class service. Thank you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by SIMON - 19 March 2019

" Auto Europe are complicit in the above practice. "

" A 9 Euro cleaning charge that is effectively guaranteed to be added to the rental cost is not an optional extra. It should be regarded as part of the basic rental fee. When I hire a car I expect it to be clean. I do not expect the previous renter to be entirely responsible. The only way I can imagine a vehicle would not require any cleaning following rental is if the vehicle is not moved from the rent car park and is encased in plastic. This is the only way to avoid a possible bird dropping which is an automatic charge. NOT IMPRESSED "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 1

TURIN, IT - Reviewed by WILLIAM - 19 March 2019

" Good service, had to alter booking and it was all plain sailing. "

" Very good pick up and drop off, no problems at all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by EDWARD - 14 March 2019

" Difficult to find hire desk. Not with others and badly signposted. Hidden extra charge for cleaning car after hire. "

" Car was not up to rental standard "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 5

PESCARA, IT - Reviewed by JOHN - 09 March 2019

" Really good Very quick on desk, English speaking nice chap "

" First class would you again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by JOHN - 07 March 2019

" A "

" A "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PISA, IT - Reviewed by PATRICK - 05 March 2019

" Quite good apart from long wait for collection "

" Good price with additional driver included "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BOLOGNA, IT - Reviewed by ANDREW - 01 March 2019

" Great experience, that's not a comment you expect to get of a car hire company, but very well deserved. "

" Ecovia is a newly pleasant hire company, great experience from an efficient and cheerful staff, would highly recommend them. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by TARIG - 01 March 2019

" Always found Auto Europe to be great value. A shame about this particular episode. "

" No assessment of the car was done by Ecovia before we took the car away because it was dark. When we returned the car they said we had made 2 minor dents due to someone opening a car door and causing a dent in the rental car. We have no way of corroborating this and certainly didn't park it next to another car for the entire duration of the rental. They then promised to discuss the photos of the dents with their technical advisor and get back to me within 3-4 days but I still haven't heard anything. I then phoned 4 days after dropping off the car and they told me to wait 7 days and were quite confrontational. "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 9

ROME, IT - Reviewed by JIM - 05 February 2019

" Hassle free with very courteous and helpful staff. "

" Bonus was not being pressured to buy insurance. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by MAXINE - 30 January 2019

" Always use auto Europe it's the most economical and straightforward company "

" Didn't like ecovia trying to charge €10 for car cleaning. Return process too slow having to return to the desk and wait to close the contract rather than just handing keys to the guy in the car park and going directly to check in for flight "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 8

LAMEZIA TERME, IT - Reviewed by MARCELLO - 19 January 2019

" NEVER AGAIN WITH ECOVIA.....I would like to make an official complaint can you please respond and advise on who to write too. "

" For many years I have rented cars in Italy twice a year for the last six years but never i' ll repeat never been asked for ten signatures!! Yes you are reading correctly ten (10) signatures !! Are they still leaving in the dark ages !! Car was dirty inside and out , body work with a list of 13 items ranging from small scratches to large ones , I was asked to examine for any new damages ! What a joke!! After travelling for two days to get there I only wanted to get to my destination , however I did look through , on returning the car the person inspecting the car pointed to a small scratches to one of the wheel trim saying this was new ! Well I am 100% sure must been there but I failed to see when looking on taking the car , consequently a charge of 36.00 euros taken from my credit card , robbery!! "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 1

ROME, IT - Reviewed by ANTHONY - 07 January 2019

" Only issue car was not clean on collection "

" Great collect and drop off processes. Staff friendly and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

TREVISO, IT - Reviewed by AVROHOM ABISH - 30 December 2018

" The company you gave me was very un professional m "

" Car was dirty and missing water for the wipers no winter tyres what I ordered And the car had a oil warning light on "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 1

BRINDISI, IT - Reviewed by SCOTT - 23 November 2018

" Ecovia are untrustworthy and not to be used, simply trying to sting you for penalties. Poor customer service. "

" Car was dirty and only had 7/8 tank of fuel. On return tried to blame me for every mark on car, thankfully I took photos at collection. Weather was bad and car had no mats so footwells were dirty due to bad weather, which he said was unacceptable?!? Took nearly 20 minutes to return car, complained to girl at desk who didn't ever put her mobile down to look at me! Used Autoeurope for 8 years, worst experience with Ecovia I've ever had! "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VERONA, IT - Reviewed by CHRISTOPHER - 22 November 2018

" All was very good. Little bit of a wait on arrival to pick up car, but service was good and vehicle in good condition. "

" All was very good. Little bit of a wait on arrival to pick up car, but service was good and vehicle in good condition. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

VENICE, IT - Reviewed by MIKE - 01 November 2018

" Overall offered good value for money and I really liked the car but see above for caveats "

" It was hard to find the car and then on return to find where the drop off point was. There were also features to the car that I did not manage to find until nearly time to give it back. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by NICHOLAS - 31 October 2018

" Would use them again. "

" Excellent, efficient, friendly service. Helpful when required and the whole collection and return went very smoothly. Shuttle to and from the airport was the same easy and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by PETER - 22 October 2018

" I always try you first. "

" I little disappointed that the car was without aircon "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 10

ROME, IT - Reviewed by MICHELE - 21 October 2018

" Auto Europe provide a good service BUT you need to make it clear when customers are going to face additional, and sometimes unavoidable, costs at pick up. "

" I have used EcoVia once before but this time, on collecting my vehicle, I was presented with the choice of having to wash the car before I returned it or pay Euro 9,60 to EcoVia to have it washed. I detest hidden charges and feel this additional cost should be included in the price originally quoted for the car rental by Auto Europe. For this reason, I will not be using EcoVia or AutoVia again in the future. "

Value for Money: 4
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BOLOGNA, IT - Reviewed by ASHLEY - 12 October 2018

" Auto Europe needs to require a higher standard. "

" From when I joined the Ecovia queue to get served it took over 2 hours before I got to the counter. The worst rental collection ever. Not a good start to a holiday standing for hours. It took longer to move 3 metres in the queue that to fly London to Bologna! "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BRINDISI, IT - Reviewed by STEVE - 11 October 2018

" See item 3. "

" Efficient and easy collection of car. Was given "free upgrade" to a larger car. However- didn't really want a larger car. Had specifically ordered a small car due to the towns I was planning to visit, but no small cars available. Also had to provide 7 signatures on an ipad-type device with no details of what I was signing for. When I asked, I was told that they were "just necessary signatures". As it was quite late, I didnt press them on this. Didn't notice until I arrived at first destination that there was no cover for luggage in the boot (trunk) which meant that bags in the car remained very visible. After returning the car, the assumption was that I had "lost" the cover and they rang me to say that this was a problem. Eventually sorted so maybe no big deal. Car wasnt checked until I had left the car rental area. But- overall, excellent price; a car that worked well and pleasant service. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 6

CATANIA, IT - Reviewed by NEIL - 10 October 2018

" How is it possible for your company to expect a 4 hour wait to collect a car? "

" Did not get a car as there was a 4 hour wait, so caught hotel transport "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FLORENCE, IT - Reviewed by SCOTT - 06 October 2018

" The only thing was that I was delayed slightly, because I'd ordered a 7 seater and it wasn't ready for me to pick up. However, this did not take anything away from the positive experience I had. Another good point was when dropping off the car. I wasn't able to fill it up with fuel beforehand. The guy I dealt was very helpful, telling me EXACTLY how much I'd be charged for the fuel. I thought this was very impressive and a comfort to know. I got my credit card bill 2 weeks later and it was the same amount he told me. It's because I was travelling back home and not worrying if I was going to be hit with a big bill, and then possubly having to phone Italy to sort it out. I hope to visit Florence again and would be more than happy to use Ecovia there to rent a car. "

" All of the staff I dealt with in Florence could not have been more helpful and friendly. It was a pleasure to use Ecovia car rental in Florence. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by FABIO - 05 October 2018

" Good job "

" Great staff good car. Nothing to suggest. Keep on with the good work "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by REBECCA - 01 October 2018

" Unfortunately, for reasons that go beyond my grasp, my account name was changed into rebecca wands. Sadly that's not my name, so when i went to get the car they wouldn't give it to me.... i've rented with autoeurope several times without problems. the staff was very helpful and found me another car, and refund me as well, but the experience was awful. thank you "

" i couldn't get the car for the reasons explained below "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ALGHERO, IT - Reviewed by HELEN - 19 September 2018

" I have never had such a bad experience with a hire car company. It took forever to be served, nobody came out to the car with us, so we had to mark the damage we saw on the car & take photographs - we totally missed a hairline crack in the wing mirror, so had to pay in return. We only used the car to drive from the airport to the hotel, so no chance of damaging it; absolutely rediculous. Never again! "

" The counter staff were not very helpful, the rules about credit cards v'a debit cards are rediculous, never heard anything so bad. If we took out extra insurance, we could use a debit card, but if we didn't we had to use a credit card - really? Antiquated system to make you take out the extra insurance. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 8

ROME, IT - Reviewed by DAVE - 17 September 2018

" Very satisfied. "

" Very satisfied. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by LYNDA - 15 September 2018

" No problems with booking process. "

" Too many signatures required. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 6

TURIN, IT - Reviewed by PHIL - 12 September 2018

" Nothing to add "

" Very happy with overall experience but unfortunately there has been a follow-up charge for damage which I am sure was not caused by me. However, I don't think I can prove this, which is a shame as otherwise I was very happy with everything else with Ecovia. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by THOMAS - 07 September 2018

" Same comment as above "

" Charged £450+ to pay for minor damage (hairline scratch no more than 1cm) inflicted by third party while we were away from the car. When dropping the car off the Autovia rep said the damage was covered by my insurance and told me not to worry about it and that I can reclaim after he invoice has been sent through but my insurance does not cover this cost. Would happily change my rating of this company if they were to provide me with a refund or realistic price for the damage. Information provided at outset and even in the contract isn't very clear as to what is covered under the collision damage cover. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MILAN, IT - Reviewed by PAUL - 05 September 2018

" Id like to say Staff where very friendly throughout our experience, however, there were no instructions of where to meet the pick up transport from the terminal so we had to make a few calls to find out where to be picked up. The voucher says see below for details but there are no details to follow. I presumed we would see someone with a sign etc but nothing. I was traveling with three children and my mother in law which made walking around difficult and confusing. It added stress to the journey unfortunately. As I have said the staff when we found them were all excellent but it could have been a much nicer experience if we could have known where to go coming off the plane. "

" Id like to say Staff where very friendly throughout our experience, however, there were no instructions of where to meet the pick up transport from the terminal so we had to make a few calls to find out where to be picked up. The voucher says see below for details but there are no details to follow. I presumed we would see someone with a sign etc but nothing. I was traveling with three children and my mother in law which made walking around difficult and confusing. It added stress to the journey unfortunately. As I have said the staff when we found them were all excellent but it could have been a much nicer experience if we could have known where to go coming off the plane. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

ROME, IT - Reviewed by CHRISTOPHER - 04 September 2018

" good "

" good "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by STUART - 30 August 2018

" Baby seat hire charges are extortionately expensive and hire car drop off at Verona was very busy and garage was chaotic "

" The lady at Verona airport was very very helpful when my flight was delayed and she helped me choose the right car for our holiday. She is an asset to your company and you should look after her "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MILAN, IT - Reviewed by CULLUM - 30 August 2018

" Apart from the charge, generally a very good experience "

" I was disappointed to be charged £144 for a very minor scratch on the wing mirror "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10