Auto Europe
- North America
- Central America
EECAR SPAIN CUSTOMER REVIEWS
- 6.4
- 6.8
- 8.1
- 7.3
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
EECAR SPAIN Car Rental Reviews
Average Rating for EECar :
PALMA DE MALLORCA, ES - Reviewed by BRUCE - 29 October 2024
" AutoEurope are great, EE car not so much "
" Car was pretty dirty with lots of minor damage. Not in great condition inside or out. At Pickup Counter staff were curt. When I asked about an orange warning light on the dashboard, they were very dismissive as it was difficult to talk to them about it as they were already with other customers. Felt pressured to take full insurance for Approx EUR145, despite telling them I had my own separate insurance. Pressure tactic of telling me that a police report would be required or my own insurer would not pay out, which is not the case. Had to pay full EUR 2500 deposit due to not taking their insurance. At Return, I had to queue along with Customers picking up their cars to drop off, meaning it was super slow. Took me an hour to drop off and get transfer to airport (which is 5min by car) "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 4
PALMA DE MALLORCA, ES - Reviewed by JOHN - 13 October 2024
" i always use autoeurope but after my recent experiance probably not again "
" two bit outfit with no respect left two pensioners stranded five hours and sent a taxi which cost 55 euro for me to get back to my hotel having paid twice for roadside assistance they did not care "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
PALMA DE MALLORCA, ES - Reviewed by JAMES - 12 October 2024
" Good value and reasonable service. "
" All went well, overall very pleased "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by DHYLON - 05 October 2024
" AutoEurope's car hire and extra full damage and theft protection that we are advised to take out should also include cover for issues with the rental company i.e. late pick up fees due to flight delays. "
" No protection against late pick up fees due to flight delays has left a sour taste in my experience and caused a 33% in the cost of our car hire! "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by JOHN - 27 September 2024
" Auto Europe did not resolve the situation above with EEcar satisfactorily. "
" Everything was great until we picked up the car. The car offered to us was not an equivalent by any stretch of the imagination and despite calls to Auto Europe nothing was done which resulted in 4 adults and a baby squashed into a car that was too small. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 6
PALMA DE MALLORCA, ES - Reviewed by DAVID - 21 September 2024
" So why did we have to pay another 147€ for insurance when we had paid you?... Absolute rip off.. so this car cost us over €300 for the week... Staff are quite blunt and driven back to the airport was like being in with Louis Hamilton.. "
" So why did we have to pay another 147€ for insurance when we had paid you?... Absolute rip off.. so this car cost us over €300 for the week... Staff are quite blunt and driven back to the airport was like being in with Louis Hamilton.. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by JANET - 28 August 2024
" The pick up was busy but they worked as quickly as possible to hand out a car. The return was very efficient and again they quickly got me on the shuttle bus and returned to the airport for my departure. "
" Excellent great car provided too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by BASTIAN - 28 August 2024
" It's easy to book, amend or cancel a booking with Autoeurope. "
" - Dirty and damaged car - Unprofessional staff - instead of blocking my card with the excess amount, EECAR actually debited and re-credited my credit card, which resulted in foreign exchange fees from my card issuer of more than £65. The amount was supposed to be blocked on my card and not actually being debited and re-credited. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
PALMA DE MALLORCA, ES - Reviewed by JOHN - 18 August 2024
" No issues with Auto Europe. As suggested above you should host a video on how to fully inspect a vehicle on check out. "
" 1. The instructions for how to get from the airport to EE Car were woefully inadequate. After 10 mins of searching and asking airport staff, I had to call the EE Car office to find out where and when we would be picked up. The instructions need a map of Palma airport to show precisely where the pick up is. 2. I was pre-warned by a friend who lives in Mallorca about the industry that is finding damage to rental vehicles and charging a fortune for apparently repairing it. And to take additional insurance, which I did. Lo and behold, on check in, the employee found a 5mm tear in a rubber seal above the driver door, that we had not spotted on checking it out, as we focused on body work. He claimed it was because it had been an attempted theft. It was so abundantly obvious that this tear had been there for months, and that it had nothing to do with an attempting theft, just wear and tear, but as we had not seen it and identified it, therein followed a £610 repair bill. I am not disputing this as we didn't record it in any photos and I didn't take a video of my inspection (which you should have as a short video on advising your customers on how to fully check over a vehicle before accepting it). I asked when the final bill would be available for the repair work actually being completed, and was reluctantly told "at the end of the season", "November". I have zero trust and confidence that it will be repaired, or that I will see a final bill and evidence of the repair. They said all the paperwork would be emailed to me. It has not, and I have chased it. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by ROBERT - 04 August 2024
" As above - not Autoeurope fault. "
" When returning the car, a small area of scratches on top of door (passenger) was picked up - much worse scratches & metal damage on other door (likely done at same time with screwdriver) was noted on rental. But I hadn't taken photos to prove it was there when hired (i did take lots of others but missed this bit as door was closed and not noticeable). They proceeded to note this as damage costing over €700 - unbelievable. But despite my protests, (including stating this was highway robbery) they would not change the charge. Likely actual cost to repair less than €50! I am in a complaint process. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 6
PALMA DE MALLORCA, ES - Reviewed by NICHOLAS - 25 July 2024
" I have used Auto Europe on a number of occasions and generally found them to be competitive and efficient with good communication yet felt this experience was slightly below par due to the experience listed above "
" It wasn't clear we needed to catch a shuttle bus to the off site EE compound which resulted in us asking several people at the airport who gave us different suggestions where to wait for the mini bus. We waited for 40 minutes in the heat of the day which wasn't the best start to our holiday especially with young children who were tired and keen to get on with their holiday. When we arrived at the EE compound after a 10 minute drive the process was ok as there wasn't a queue yet we were presented with a Jeep Renegade which wasn't the T-Roc I selected however I realise it is "or similar". However the car was badly scraped & dented down the entire driver's side which was very obvious. Whilst it didn't affect the driving I was conscious of it throughout our holiday as I'm sure people assumed I had done it. Thankfully I took lots of pictures and a video as when we dropped off the car, it was immediately questioned. The car, whilst underpowered, suited our purposes and was comfortable to drive. If you would like to see photos of the car, please contact me as I'm surprised they wanted the car on display around Mallorca with their name associated with it. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 2
PALMA DE MALLORCA, ES - Reviewed by GARY - 04 July 2024
" As above "
" Had a few issues. Upon arrival we waited over 30 minutes to be picked up from the airport by the transfer. Asked a man in an ee car if it was him that was driving our transfer and showed him our reference number and he said no, I then rang company and asked where the driver was and they proceeded to hang up the phone. I then attempted to ask the man in the ee car again if he was our driver, he realised he was the driver and apologised. We arrived at the drop off point to pick up the car, the woman explained our car wasn't ready and it was being valeted, this was disappointing as we were relying on a bigger vehicle to fit a family of 4 people in plus 3 large suitcases. The car we were handed was unsuitable for this, having to put one large suitcase on a back seat. The woman did explain that we would be refunded the difference of the car we wanted with the car we received (the woman explained this would be refunded around half the price). We would like this to be executed as soon as possible. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PALMA DE MALLORCA, ES - Reviewed by MARK KINGSLEY - 01 July 2024
" I have never liked the "or equivalent " comment and frequently don't receive the vehicle I was expecting "
" Little hiccup at beginning when incorrect vehicle provide but sorted wuivkly "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by ELIZABETH - 03 May 2024
" Whilst you have companies like eecar rental on your books I cannot give a higher score. As I haven't yet reached out to you regarding my complaint I realise this may be inaccurate as a score. "
" Very poor check in. We were left to check over the car in the rain with no guidance or anyone pointing out known scratches or dents. We had to take photos and mark on their car picture where we found any damage. High pressure to take out their additional insurance. On returning the car (in the rain) the office staff were very happy to come out and 'find' dents and scratches we hadn't marked on our sheet. Whilst I realise we were liable for any additional damage found we were horrified to have some small dents around the top of the drivers door (alleged evidence of the door being forced open) and then charged a huge amount for supposed repairs without any evidence of how this figure was reached. We were then forced to sign for the alleged repair amount of €968. Without agreeing to this we couldn't leave for the airport. We were very angry about this and the 2 other parties in the office with us also dropping off their car were being told damages had been found and they needed to pay a huge extra amount. The whole thing seemed like a big scam by the company whose staff knew exactly where to find virtually hidden damages and then came up with an astronomical amount (just less than the deposit taken on the credit card funnily enough) to get it fixed. Which I doubt they even do, it seems they hope you don't notice and then show you the damages on return. I've never had this kind of experience before in any car hire situation in any country. I would ask you as a company to check out this company and consider not using them again. If you look on Google at reviews for eecar rental you will see that they do not come out well and in fact are very negative. I will contact you separately re. this as I am very unhappy with my experience. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 9
PALMA DE MALLORCA, ES - Reviewed by ANDREW - 20 December 2023
" Excellent service from driver to counter staff "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by CRISTINA-RALUCA - 05 December 2023
" Gregoire who works there is very kind and helpful. "
" Simple and straightforward. Very accommodating. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by DAVID - 22 November 2023
" Very easy to collect the car and drop off. shuttle service was great and did not have to wait long. Staff all very friendly and helpful. Deposit paid back immediately on drop off. very happy!! "
" Very easy to collect the car and drop off. shuttle service was great and did not have to wait long. Staff all very friendly and helpful. Deposit paid back immediately on drop off. very happy!! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PALMA DE MALLORCA, ES - Reviewed by ROBERT - 02 October 2023
" Simple and easy. just one note, if fully insuring, need to understand this is at ee end too, trid to get us to cover wheels and windows on separate policy. Fully insured with no excess should mean fully insured with no excess. "
" due to a medical emergency, we were running late for our flight and Vanci (not sure of his spelling of his name) was really good in a very difficult situation, he fully understood our needs and went out of his way to ensure a quick drop off and shuttle to Cath our flight. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by DAVID - 24 September 2023
" The car was good, the lady who took the car back was friendly and kind, and it's usually an experience that I find a little stressful became a pleasure. Definitely would recommend you "
" The man at Palma de Mallorca ee rentals was exceptional!!! Friendly, informative, efficient. I would say the best ever that I have dealt with in all the years I have hired cars for holidays. He gave us good advice, put me at ease and even remembered me when I return the car 2 weeks later. Give him a raise he deserves it . I couldn't have of asked for more!!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by BENJAMIN - 24 September 2023
" It's not clear that you are just a broker. The extra money I paid you for fully comprehensive cover turned out to not be fully comprehensive in the eyes of EE so I had to take their insurance too. "
" Very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by STEPHANIE - 17 September 2023
" Worst experience I have ever had "
" Worst experience I have ever had "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PALMA DE MALLORCA, ES - Reviewed by KEVIN - 11 September 2023
" Pleasant experience "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by JAMES - 29 August 2023
" Really helpful staff "
" Hard to find at Palma airport when we arrived but otherwise excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by CHRISTOPHER - 29 August 2023
" Although we had to wait for a pick up bus and the car wasn't in the area designated I was pleased with the vehicle offered "
" Had problems finding the pick up point at the airport, then waited 45 minutes to be picked up and still no shuttle bus so phoned up our contact number and the transport arrived in 10 mins "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PALMA DE MALLORCA, ES - Reviewed by JOSEPH - 21 August 2023
" Would highly recommend "
" Easy, quick and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by ALLY - 20 August 2023
" As Above "
" No tricks. Friendly enough staff. Have to locate driver at airport car park to take you 5 mins to desk outside airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by JON - 13 August 2023
" The booking process was easy just not happy with EE collection process. "
" Pick up was not a good experience. We couldn't work out where to go to start with, we had to ask a few people for directions. We then had to wait about 20 mins at the airport for the minibus. We then had to wait at least 40 mins for our car to go through the car wash & be ready for us even though we arrived 1 hour later than specified, overall the whole experience took 1 hr, not good enough in my mind. The staff didn't seem bothered that we had to wait that long. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by NEIL - 29 July 2023
" We would certainly recommend EE car to anyone renting a car abroad. The vehicle was great and the staff were very friendly and helpful. "
" The pick up process took quite a long time, both waiting for the shuttle and collecting the car. The reception staff were very friendly but seemed to be overwhelmed by the amount of arrivals to collect vehicles. It was wonderful to be able to collect the actual car that we had ordered as we usually end up with an "or similar" The car was in very good condition and was a dream to drive. Having an automatic was so much easier. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by WILLIAM - 26 July 2023
" Awful! "
" I thought the whole collection and drop off process was badly organised. Directions on how to find the minibus transfer fro the airport were non existent and it took us 40 minutes to find the correct location. Upon arrival to collect the car we had to wait an eternity to be seen. Drop off was chaotic. The only aving grace was that one of the staff actually drove us to the airport as the bus shuttle was so far behind. Improvements required. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 3 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by GRAHAM - 18 July 2023
" Staff had clearly just set up the business as it was very disorganised. They didn't have the car I ordered and paid for i.e. Automatic Audi A3 or similar. The only vehicle they had available was a small van which was manual and not automatic. if I wanted a van I would have booked one! Staff didn't seem that bothered that they hadn't provided the correct vehicle. There is a reason I booked an Automatic. "
" I order an Audi A3 Automatic or similar. On arrival there were no Automatic cars available at all nor an A3 sized car. Was offered a manual Audi A1 (which was too small) or a Citroën small Van, which was not either of the things I booked! The pick up from Airport was not clear on the instructions as to where the bus would be. we spent half an hour waiting/looking for the zone that was surrounded by hundreds of other buses / pickups etc. Clearly was an issue as many people called EE Car to clarify when we finally made it to their office. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 2
PALMA DE MALLORCA, ES - Reviewed by LYNN - 13 July 2023
" Easy to use "
" Excellent experience - my only feedback would be that it could have been clearer where to find the shuttle at the airport. It's not obvious if you haven't been to to Palma airport before "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by PETER - 25 June 2023
" Very happy with the customer service. "
" Very efficient and professional. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by EMMA - 12 June 2023
" NA "
" It was not clear where to meet the minibus to take us to the car hire place at Palma Airport, so we wasted a lot of time. Instructions should be much clearer. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by ROBIN - 31 May 2023
" good pick up and drop off fast efficient service "
" small car was not available so I had to take a larger one - not ideal with small windy roads - no extra cost incurred though "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by JULIAN - 23 May 2023
" a1 "
" polite efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by JEFFERY - 22 May 2023
" Excellent "
" Very good experience. A manual for the car would have been appreciated. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by JACEK - 17 May 2023
" Very good car fantastic staff "
" Fantastic staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by STEPHEN - 16 May 2023
" Didn't get 9 seater car we booked was forced to take two car and pay and extra €70 for an extra driver as well as extra fuel, complained to EutoEurope and still awaiting a reply, not happy at all! "
" Didn't get 9 seater car we booked was forced to take two car and pay and extra €70 for an extra driver as well as extra fuel, complained to EutoEurope and still awaiting a reply, not happy at all! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by MICHAEL - 06 May 2023
" Fine "
" Our only complaint is with the pick up service-we were expecting to be met with a board inside the airport. After waiting 20 mins I phoned to be told the van was at a different location. Clearer instructions would be appreciated. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by COLIN - 06 May 2023
" I was disappointed with Auto Europe when I phoned to tell them about the delay, the answer was speak to the hire company, I think they should have given me more help and support "
" There was noone at the Airport to meet us and we waited over an hour in hot weather, the outside of the car was dirty "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PALMA DE MALLORCA, ES - Reviewed by PAULYNAS - 22 April 2023
" Shuffle was taking long to arrive and pick us up. Not organized at all. Driver couldn't' t speak in English "
" Car was issues not what was looking for . I have booked Seat FORMENTOR, but not Fiat 500. I do understand that this is SUV or in the same segment, but I would chose another company for Fiat and cheaper if I would wanted. Disappointed of car i was given. Car was very good, but not what I wanted. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by EMERSON - 22 April 2023
" Would recommend "
" Easy and friendly staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by KATY - 17 April 2023
" Car not ready. Told we'd get a days money back as we were without it. And that's YET to happen!!! "
" On Friday 7th April we were due to pick up an 'eecar' at 1pm from Palma airport. The car was not ready and we were told by katrina at 'eecar' to get a taxi to our apartment and the car would be delivered. She didn't know what time so we had to just wait. It ruined our whole afternoon, as we had no car to go anywhere. We were stuck at our apartment until 5.30pm when they dropped it off. Katrina from 'eecar' said we would only have to pay for 6 days rental, not 7 days, as we had no car all day. She told me to email AutoEurope, so you could amend the cost of the booking. However, it appears no one at AutoEurope or EEcar wants to actually do anything to refund the money as I keep getting fobbed off!!! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by ROBERT - 17 April 2023
" I'll never use either service again. Shocked that autoeurope would associate with such a poor outfit. "
" Terrible. I've raised this as a complaint. It took 5 hours to get a car at pick up and it still wasn't the right one. We were given a very small car for our family of 4 and told to raise the reimbursement with autoeurope. Phoned autoeurope to report the 5 hours spent waiting and told to fill in an online complaint form. Car was nice to be fair. Drop off also terrible- drop to an address in Palma centre that doesn't exist, then to race to the airport and try to find someone in arrivals, who said they'd be in the carpark. They've taken my deposit as payment and not as a block on my credit card- its not yet been refunded. Over all would struggle to be worse. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by GARETH - 17 April 2023
" We would like the 7th day refunded as the car should have been available. "
" We paid for 7 days but only given a car 6 days as it wasn't available. We had no refund. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 6
PALMA DE MALLORCA, ES - Reviewed by ELIZABETH - 10 April 2023
" See above "
" They did not show up at Aiport. I waited 2 hours and was very stressed as had no transfer arranged. They did not answer my calls that day or the next. I took a taxi to hotel in Alcudia and was without a car for 7 days. Terrible experience..made me ill. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1